300 thousand and most reliable car I have ever owned. 1997 Subaru still going with less in shop time of any car I ever drive/owned/seen before. Maintenance only including the big stuff. Love my Subaru.

Subaru of America resolved this issue.

Upon my Dads passing, given a 2008 Subaru Forester (LL Bean-edition). This car has less than 50,000 miles on it and was just diagnosed with a head gasket issue! Contacted Subaru and asked to go through hoops, including having their dealership review the problem. A review of their brand indicates a litany of issues with this company. Yet they want to tow the company line and state that there are no recalls on this model. Would have been made to take time off work to their far flung dealership locations, pay inflated dealership rates to diagnose an issue they (Subaru) states is not an issue. Getting a diagnosis from dealerships and paying for the privilege is what takes the cake. Also, would you pay to have the fox watch the chickens in the hen house???? No integrity with this company and this was not a cheap car. They do not stand behind their product and I have taken this first of many steps to let anyone I know considering buying a Subaru of the substandard product and joke that they refer to as customer service!

I changed my oil as was recommended in the manual and one day the light came on and the engine was blown and later discovered the oil was empty. It had burned up all oil in one months time.

I have a Subaru XV 2013 and on the highway, the glass roof exploded without reason. No other cars close and a perfect road. Temperature 0 Celsius. Subaru refuse to cover it on guaranties. The car has been in traffic less than 30000 kilometers. Unbelievable.

The first service manager raised the rubber hood pads to even the hood. He said its not perfect but to Subaru tolerances. After I sent Subaru photos of the crooked hood, they agreed with me. But then I was told the service manager said this is within tolerances. Subaru said to get a second opinion. I called the dealer they recommended. The service manger would not call me back. After a week of back and forth emails and calls to Subaru, the service manager finally called me back. They are looking at the issues today. The r/l fender gaps were equal when I bought the new car with 5 miles. I am concerned with the right fender and front end separating after two months of ownership. There were also some interior quality control issues they had to address.

I have owned my Subaru 7 years. I only have to do the manufacturer service maintenance as my Subaru runs beautifully! I have had NO major issues at all. My Subaru is dependable with Great gas mileage! My Muscatell Subaru dealership on Hwy 10 in Moorhead MN does an excellent job of also taking care of my Subaru with their GREAT service staff!

On my 2012 Legacy, the check engine”, flashing Brake light and the traction light all come on at odd intervals. The dealer has been able to fix this on a temporary basis by changing plugs, checking the compression, and cleaning the fuel injector system. All of these work for a short time but not permanently. Subaru America refers me back to the dealer that has not been able to solve the problem. Anyone have a similar problem and what was done to correct it?

It has always been at least a two week wait for an appointment. Now its 30 days. Really??? I was also given the option of just leaving my car there for a week. They might get to it per the person answering the phone. I purchased an extended warranty which is about to run out. Now all of a sudden my headlight wont come on. I took to a mechanic and he tests and determines its the switch which is over $200. He says it should be under warranty. I cannot get an appointment earlier than 30 days. I travel a lot and consider this to be dangerous. Are the low beams going to go out too? Who knows, I dont. Also had a recall on the wiper motors which I cannot get serviced either. 30 days is a ridiculous time to wait for service. Especially on things that can cause you harm or injury if they go out.Whats going on? You sell us this stuff and you cannot deliver. Oh I was also told I could take it to the next county which is 40 mins away. What kind of service is this, anyway. The solution. If your auto has problems and you dont have enough mechanics to deal with the volume of customers, then Subaru needs to pay the person I get to repair it. I think that is fair. Is there a recall on the turn signal light switch? My vehicle is a 2012. Never owned a car that had so many dangerous problems so quick. My car now has 50K miles. What am I to expect in the future?? I thought this was a well put together vehicle. Im beginning to wonder. Not being able to have the vehicle serviced in a reasonable period of time is not acceptable to me, and Im sure not to any owner. So, I await your reply for my solution since your service dept. cannot help me. I live in Asheville, NC.

Purchased 2009 Forester in April and timing belt pulley failed in June. This happened after I had 90000 mile service. It now needs an engine replacement. Stay far far away from Subaru and their cars. You will be sorry. Post your stories to their facebook page so the truth will heard.

Have a 2015 Subaru Forester and cant stand driving it bc the Bluetooth rarely pairs and/or works. Once it does pair, it drops calls as soon as I start driving faster (like on the highway) and then pops back on once I slow down (exit the highway). Its the craziest thing! Ive brought it to the dealership and it seemed fixed when I left, but then the next day it started acting up again. Apparently, its a software issue. Apple says that Subaru software is outdated and need to be updated. Cmon, its 2017... update your software. I swear more accidents are going to be caused from jacking with this bluetooth! So frustrating and time-consuming.

After only 7k miles and 6 months owning a new Subaru Crosstrek the Check Engine light came on. Turns out the car has a failed Oil Control Valve. Been in the shop for 3 days. The car feels like an oversized toy. This looks like a sign of many more problems to come.

Due to limit of words everything in detail cannot be told. Car has had issue upon issue since new. Subaru knew this car was a lemon offered warranty. Now it has an internal engine PROB CLAIM BEING DENIED.

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

We have a 2011 Subaru WRX STI, with roughly 67,000 miles. We experienced a timing belt failure on the freeway, in heavy traffic, and we were barely able to get the car off the road before it died. We had the car towed to a dealer, who wanted $9,000 to replace the engine. We decided to have the engine rebuilt by an independent Subaru shop for $4,900 instead. The recommended mileage for a timing belt change is 105,000. The dealer indicated that this is extremely rare and they recommended that we contact Subaru of America. I was on hold for almost 30 minutes before I gave up. Now I understand why Subaru has such crappy power train warranties...

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

Our 2014 Subaru Outback (purchased new) has an intermittent stall problem that lasts for several seconds at low speeds when trying to accelerate into traffic. It has caused 2 near collisions and my wife will no longer ride in the car because of it. This issue has been discussed with the dealer several times and were told by the Service Manager that it is a common complaint and an engineering defect in the CVT transmission and that his 2013 Legacy has the same problem. The factory Zone rep. drove the car briefly and said it drove normal and that they were not going to work on it but would give us an allowance on a 2015 model. This car drives normal 99.9% of the time because this only happens in slow in town driving of which we do very little but when it fails it could be catastrophic. We are in our seventies and purchased this car new because it has all the hi-tech safety devices on it such as Eyesight collision avoidance but this is of no use if we are t-boned in heavy traffic. Since when is an engineering defect in a drive train normal?! We left the car with instructions that they could drive it home or wherever until such time that the problem occurred (and gave them a list of the perimeters that seemed to cause the problem to manifest itself) then they should fix it under the new car warranty but they told us that it was just going to sit there until we pick it up as they are not going to do anything with it. We also asked if they would buy it back if they are refusing to repair it and they of course declined that also. This indicates to us that they dont want it either. We will probably be forced to dump it at a big loss. ANYONE ELSE HAVE THIS PROBLEM?

My 2011 Forester failed a recent oil consumption check. I had it done because the warranty expires in May 2016 and my daughter had the same problem with her 2012 Forester that was warrantied by Subaru. I hope to have mine warrantied also. In my case though, the dealer has warned that I may be liable for all expenses since the interval between oil changes exceeded recommended milage. Reading Subaru message boards leads me here to Consumer Affairs to learn if mine and my daughters is not an isolated incident. I think not.

Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that. A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Hondas dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

Driving on the interstate, my 2016 Subaru Crosstreks transmission utterly locked up. Without warning, the car ground to a halt in the middle of the freeway and would not move, either in forward, reverse or neutral. Other cars swerved to avoid me. One car hit mine from behind and spun my car 180 degrees, placing me directly in front of oncoming, high-speed traffic. The car has only 18,100 miles. Anyone else experienced such a problem?

I have own 25 cars in my life, I am 54 years old. Never had any engine failures. But my 2008 STI just blew up.

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

Head gaskets just went on a 2008 Impreza with only 74,000 miles. Our mechanic told us we didnt have much longer before something catastrophic happened. This should have been a manufacturers recall! Everyone is wooed by Subarus AWD, but not everyone knows about their dirty, little head gasket secret. Tried to get Subaru Canada to help pay for the cost, but since the car is 2 years outside of warranty, they basically told us to pound sand. This is the first and only Subaru in my driveway. Fixing the gaskets and selling.

I have an Outback...It is a fantastic car. Lots of room and no major blind spots. It has the power needed for highway driving and passing. A feature many miss is the luggage rack with the crossbars built right in! Helps the aerodynamics for fuel consumption which by the way is very good. It is interesting to note that the outback has more towing power than the Forester. The only dissatisfaction with Subaru is their packages - confusing and not always making sense.

Ive always been an American car buyer, but Ive always been intrigued by the Outback. I have been researching your vehicles for some time. So I decided to buy my first Subaru. I went used, and I bought it from Subaru of Melbourne Florida. Here is my nightmare of an experience, this the letter I wrote to the dealer: Hi Shannon, I dont know if you remember me, but we talked about 4 weeks ago. I was interested in a 2011 Outback that you had for sale. As a matter of fact I did come down from Michigan and buy it. It was one of my worst buying experiences ever. I told Larry to have everything ready. I would be there by noon on 4-3-2017. I was on vacation and didnt want to waste a lot of time. Got there by noon, left by 3. Here is a list of problems and delays:1. In the picture on your website the car had a trailer hitch. I wanted that, but no hitch. Larry said they had to take it off because it wasnt a Subaru hitch. It was after market. So I have to buy a hitch. U-Haul is 300.00. 2. In the picture on your website it had a rear cargo mat. No mat. Larry said it was bad, so they threw it out. He finally gave me a used one from another car. 3. It took 45 minutes to find the second set of keys. OK, so I got the car, drove it home to my place in FL. Waxing it and notice a dent in the front fender passenger side. I had it removed by a dent removal service 195.00. I did ask for detailed pictures that I never received, and I also ask Larry if there were any paint deficits or dents. Of course he said no.The final thing, drove it to work yesterday in the dark and notice a headlamp out. Now I know there is an extended warranty for bad headlamps on 2010, 2011. So I replaced the lamp myself and found that Larry and your dealership had left non Subaru HID headlamp conversion kit on the car, so now I dont know if Subaru will honor the warranty.

Just bought a new 2017 Subaru Forester Touring model which is now confined to my garage. We have a steep hill nearby which I use frequently. The hill is 2.4 miles in length and in parts is up to 20% decline. With all previous vehicles I simply stuck the car in low and applied the brakes occasionally. The Forester does not hold the speed down in either drive or low gear and I am obliged to use the brakes constantly which I believe to be dangerous. The car is equipped with x- mode feature but that is only effective up to 18mph and driving at that speed would make me very unpopular with other road users. My dealership has no answer but they are researching. Id appreciate any advice.

I have the Subaru Forester. I love that model because its an all terrain vehicle. I like to go camping a lot so its useful on those old dirt roads. Usually it is terrifying to drive on them because its so bumpy and you feel like the car could turn over any second but with my Subaru it is smooth and I feel safe! I really like my Subaru. It is dependable and safe. I have children so it makes me feel better driving with them in a car like that. I have actually gotten into an accident in it, just myself, but it wasnt that bad! I credit it to the safety precautions I got on it. Its also very pretty. I got it in blue which is my favorite color. Just seeing the car makes me really happy! The seats are a nice creamy white leather. And I got a flower scented air freshener!I would improve however, the battery life. The battery in my car has a very short life span and I constantly find myself having to fix it. Granted, my kids do tend to turn the light on the car and we leave it on overnight. So maybe a fix could be an auto turn off on the lights after a couple of hours? That would be really useful since my family always forgets to turn the lights off.

Blind spot sensor not functioning. Has been at Subaru Superstore in Chandler, Arizona for one week. Service manager returned my call claiming to know nothing about a car they had in their shop for a week and were either unwilling or unable to fix. Found out through a third party (if you can believe that?) that they have decided to order a new sensor but are not certain that will fix the issue. The car has only 3,000 miles and the dealer seems disinterested. Also, Subaru Corporate Customer Service has not even acknowledged my complaint.

Blown head gaskets at 27,400 miles. 2012 Outback, top of the line version, so granted, its not a new car, though we dont drive hard, have aged out of teen drivers, and follow service schedules. We live on a public transit line and this car has never, ever been used in rush hour traffic. Has anyone ever heard of any car, Subaru or otherwise, blowing head gaskets at mileage this low? Truth be told, this is our 3rd -- and no doubt last -- Subaru. None have made it to respectably high mileage. Theyre junk for high traffic suburban and urban driving. RIP, Subaru.

Outback owner since 1995. Purchased 2013 outback in February of 2013. Began burning oil at 50,000. Dealer told me was normal due to thin oil. Now using a quart of oil every 2000 miles. Just found out there was a class action lawsuit in 2016. Too late for me to join and receive compensation. Called Subaru and asked to be compensated for excess oil usage and was denied. Never notified me of this manufacture defect. No longer trust this company.

Bought a 2019 Impreza Sport with manual transmission from Granite Subaru (Hudson NH) in April of this year. The car was great until I took it to the dealer for its first service on 07.13.2019. Once I left the dealer the car started bucking/stalling/losing power in any gear at 25,000 RPM. Suspicious, I checked the oil and found it to be overfilled way past the fill line. After draining it the dealer said the car wasnt right and had to keep it for a few. The service manager called the next day and said it was magically fixed.Next day the problem comes back but worse. The salesman I bought the car from says call SOA. Subaru of America then asks me to take the car in multiple times to have it looked at. I comply, only to be denied there is an issue and Virgil at SOA offers me $700 to drop the case. After having to beg SOA to give me a loaner because the car is unsafe, they have me miss more time off of work to meet with their field engineer. This guy seemed to be more on the lookout to find something to accuse me of rather than actually diagnose the problem. He agrees that something is wrong. A few days later they tell me that that added 93 octane gas from a IRVING station and that is was fixed.As expected it was not. After more of a headache, SOA agreed to repurchase the car... but of course they are now trying to take $2,500.00 from me (originally $9000) for using the car for three months, claiming that they can not refund the loss from 3rd party warranties that the dealer sold. Granite Subaru is claiming SOA is responsible and SOA is saying the dealer. Neither the dealer or SOA are good at communication.I am now fighting for the rest of my money to be added to the settlement letter, and in the meantime the service manager from the dealer keeps calling to say he didnt make a mistake. The owner of Granite Subaru is also the GM and refuses to reply to requests for a call or meeting. This is 2nd BRAND NEW Subaru that has been junk. I purchased this Impreza after my 2015 decided to die after a faulty dealership short block exchange. Please look into other brands and stay away from Granite Subaru in Hudson NH.

We have a 2009 Suburu Forester with 8,790 miles on it. We drive relatively little compared to many families, and have taken excellent care of the car, meeting all of the required inspections. Last Sunday (Oct. 31st) ,as I backed out of a shopping mall parking place and started down the aisle toward the exit, the car gave a sudden sharp, powerful acceleration, as if the accelerator was pushed down hard. It lasted only a couple of seconds, and did not cause a problem. It did not reoccur the next day. However, on Tuesday (Nov. 1st), it happened again, this time causing a small accident. My wife pulled out of a parking lot on to a small side street, immediately making a left turn toward the main thoroughfare. The car gave the same sudden, sharp acceleration as she was making the turn and, as a consequence, the right front tire slammed into the curb on the far side of the side street, before she could brake, slashing the front tire. Although only one tire was involved, we had to buy 4 new tires (at a cost of $616).We are making two requests: 1. Reimbursement of the cost of the new tires 2. Investigation of this potentially dangerous condition to be sure that it doesnt happen to others.

I purchased the 2015 Subaru Outback brand new, the sticker says 33 mpg highway, I have traveled on the Highway in Kansas (flat, no traffic, no turns, straight highway), and get about 26-27 MPG which isnt even close to the 33 MPG they are advertising. I have emailed Subaru customer service with no reply. I have tracked my mileage and now have just over 5000 miles on my car and have averaged about the same the whole time. The rest of the car is fine.

This car has so many safety features. I can’t imagine driving without them. It fits my lifestyle and I can drive on any terrain without an issue. I am very happy with the amount of space this vehicle has also.

After doing extensive research with friends and family, lots of online work, the wife and I decided to purchase our first new car. Big mistake with Subaru. W/in the first year we were burning a quart every 700 miles. The dealer said to carry a quart with us. After numerous complaints to the dealer, they finally decided to do an oil consumption test. After 700 miles (of test) I finally checked the oil level and we were a quart overfilled. P.O.ed... I brought it back and confirmed the overfill... They told me they must not have calibrated the fill gun. Really??They restarted the test to confirm the excessive burn. Dealer then re-did some piston rings and said good to go. 300 mile road trip to find, after 100 miles the oil light came on again... Calling the dealer again, numerous times to get a call back, they said it is normal. Again... My wife took over the communications with them. After only a year and a half I sold the POS... Do not let Subaru BS you. A brand new car should NOT burn that much, let alone need to car Extra oil with you!! I could write a book on this one... but wont waste your time.

On December 2017 we leased a 2017 Subaru Forester. A few months later and many trips to my dealer, I discovered that the radio system is not working. I contacted Subaru Corporate headquarters and I am getting the run around. They are refusing to fix the issue.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

We bought a manual 2014 outback in black. All of the rear windows come tinted (not optional) and it is a safety hazard, because the dark tint makes it nearly impossible to go in reverse at night due to severely compromised visibility. There is no back up camera on this model.At 5400 miles, our clutch slipped in stop and go traffic on a long steep hill in a snowstorm. Fortunately had enough left to get to our destination, but there was a horrible smell of clutch fluid for 60 miles. The dealer blamed our driving skills on the clutch failure, although my husband and I have driven standard transmissions for 30 years each and have never killed a clutch. They replaced the clutch, But the next one is your responsibility. For 4 months after the repair, we still smelled clutch fluid.Tonight I was backing out of a steep driveway and noticed the familiar nasty smell of clutch fluid and prayed that the clutch wouldnt slip again. Crossing my fingers that well get the normal life expectancy out of this clutch, but suspect that it is very poorly made and will fail again. Would love to know how many others had the clutch fail in an extremely short timeframe.

Our first Subaru was a 2009 Outback, and we loved it. It was a program car with about 10K miles on it when we got it, but had been owned by the state of NC DOT so was like new when we got it. The one problem we had throughout the life of it was the left headlight would not last; it would go out several times a year. Because of some other problems, some possibly a mechanics fault, that car caught fire and was totaled in 2013.We went back to the same dealer in Asheville NC and bought a new 2014 Forrester. From the beginning it had a lag when accelerating, as when one is passing another vehicle or when a potential problem has arisen and one needs to move fast to avoid a wreck. It was a consistent 6 second lag; after 6 seconds, the RPM would soar almost to the red line. I could literally count one thousand one, one thousand two etc. My husband took it back to the dealership and asked about it. Oh, everyone is complaining about that with this car, theres nothing to worry about. Umm, I do worry when my car wont move when I want it to! Ill also add at this point that my husband and I are both in our late 50s, and we are the only people who have ever driven this car, so we know how well it has been treated.In Februrary 2016 I left home, drove into town (10 miles), made two stops, the car was running smooth as butter. My third stop was at the car wash. I pulled up, told them what kind of wash I wanted, and I went into the lounge to wait. A few minutes later the guy came in and said, Your Subaru wont move. What?! I went out, cranked it, could put it in gear, but it was like it was in neutral. Could hear the motor revving, but nothing happened. There was no noise when it happened. There was no smell of anything burning, nothing. The emissions warning light was on.I had the car towed to our house (I needed to get back and get my other vehicle for an appointment), then later had it towed to a local garage, because the car was out from under warranty. He kept it a week, then called and said he couldnt figure out what it was, so he called the dealer we bought it from, and they said they thought it was the transmission. Paid to have it towed 70 miles to the dealer. After about a week, they called and said they couldnt figure it out, so they ran all the computer stuff and sent it to Subaru to find the problem. They determined it needed a new transmission.The Service guy told me when I picked it up that when they went to look in the transmission, all kinds of parts fell out, that the transmission had literally exploded. That was the word he used. Fortunately that was still covered under warranty, so it covered the $7K to repair it. When we finally got the car back we noticed the lag was gone! Now when I accelerate, the car actually does what its supposed to do! If you have that lag, insist that they check your transmission!

I bought my Subaru Impreza from Manchester Subaru in February of 2013. In December of 2013 I started hearing a cracking noise when I moved my car in the morning. I put it down to driving over a puddle with ice over it. Two weeks after I heard that noise I checked under my car before moving. There was no puddle the cracking noise was still happening. I bring it to Subaru of Manchester. After making an appointment they told me they couldnt find anything. This noise continued and I brought it back to the dealer at least four times with the same results. In February of 2014 I had three inches of ice built up on my passenger floor and the cracking noise was even worse. Manchester Subaru had Safelite reveal my windshield. After the windshield was rescaled it was better. No leak but you could hear the wind like all the windows were open in the car when you went over 30mph. I kept brining it back. Subaru installed foam to help dampen the noise. The noise continued but every time I brought it to the dealer the service department manager would tell me they couldnt hear anything. In September of 2015 I go into my glovebox to get papers for my insurance and all my papers are soaked. My passenger floor is wet as well. I call Manchester Subaru and they are telling me they had Safelite do the work on my windshield so I have to call Safelite. I call Safelite and I am told this will have to go through my insurance. I call Manchester back and tell them there is no way this is going into my insurance. Subaru finally called Safelite and sent someone out to fix the windshield. Safelite took the windshield off and revealed it yet again. I go to test to see if the windshield is still loose by pushing up on the warmer or edges with my fingertips and the glass cracks. I called Safelite and they sent the technician back out to replace the windshield. I have been in contact with Subaru of America since 2014 maybe even 2013. They dont return my emails or phone calls as a sorry for having to drive two hours to Manchester Subaru every or every other week to get this fixed. Here is a mug and water bottle you are just going to throw away because you dont have space for it anywhere. When our customer service department yells at you for calling we will attempt to make it better by paying three months of your car payments and give you an extended warranty. I bought this car brand new. My windshield seal was off again in June of 2016. I have had this call for just over three years and have had a problem with it since the first year and Subaru doesnt care. Subaru means love my left foot. Their customer service is lacking. Their managers dont get back to customers so why should the support.

2014 Subaru WRX - Blown rod bearing at 8000 miles. Car was not modded in any way. Honestly, not sure what happened. I am 40, and do not race or mod cars. I had several cars, and never had any issues like this. Car is in the shop, and they replaced the short block only. I do not want the car any more, so will see if Subaru will do the right thing. Very disappointed in this brand. My first Subaru, and maybe the last.

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

My cousin recently bought a car at the Brunswick Subaru Dealer. She got everything she wanted. The next day the dealer called back and said they accidentally sold the car to her at too low of a discount rate and they would like her to come back and resign a new purchase agreement $5000 higher than the original agree amount. I would love to see the contract in writing with highlighted areas where the said mistake was made and a full explanation of the numbers as to how it was a mistake along with the highlighted areas in the contract that give them the right to cancel the previous agreement for a new agreement. I also referred her to my attorney hoping he can find her a good consumer protection attorney.After complaining about the experience on Google reviews I received a response to contact the Sales Manager Mike **. I relayed the message to my cousin. You had the privilege of talking to Eli ** who was rude demanding that she return the car or re-sign a new purchase agreement. Personally this whole thing sounds shady to me. How do you mess up your own purchase agreement when spending half a day with the buyers only to let them take the car home and call two days later demanding more money for their own failure of properly reviewing their own agreement.Im not sure what will happen or if this will be resolved at the dealer. I just want people to be aware of this dealer in Northeast Ohio and the tactics being used. Maybe a word of advice to the dealer if they ever read this negative experiences. Get around much quicker and to the owner hire customer centric Sales Managers who are willing to own their mistakes and meet the customer half way instead of losing a customer for life and for the brand cause we definitely do not feel the love.

I bought a brand new Subaru Forester XT in October 2008. It has less than 40k miles and Friday, March 3, the car died and I narrowly avoided a collision with another car. Turns out the lower block of the engine needs to be replaced. I have read numerous reports online that Subaru issued a stop sale on my exact model of car in April 2008 for internal wear. I have been told my VIN does not reflect this issue, but I dont believe Subaru. I have read post from other owners with VINs almost exactly like mine that ran into the same issues. This is the second time my car has been back to Subaru because of engine issues.

So we bought our 2013 Outback new and I live in FL so the car doesnt see snow and salt. You people that live in those conditions know the salt will tear up a car in no time. I just had to change both rear bearings due to excessive noise coming from the rear. With the new bearings installed, nice and quiet. But that should not have to be done at 60,000 mi. It started making noise at 60 and of course it is out of warranty at 60. Defiantly not impressed with Subaru. The engine uses oil, will not run smooth until warmed up, the rear upper brake light leaks water in a rainstorm and the paint is not a very tough paint. The Fl love bugs have eaten through the paint on the front. My wife liked the car so we bought it on the past reputation for Subaru. Big mistake. I am a mechanic but mostly on older hot rods and when I bring up the issues with the service manager at Subaru they claim to know nothing about this being a problem. From reading the other complaints it seems that all the service locations say the same bull. Wont buy another Subaru.

Subaru 2010 Outback - Car has very severe whole car shaking on acceleration above 80 km per hour. Once gas pedal is fully depressed, the car may or may not accelerate making it impossible to avoid other cars on the highway. The car will shake enough to spill coffee, and will not stop until the gas pedal is depressed and revved. The car may or may not accelerate at this time, but the shaking is stopped. I was told that it was the way I drive the car.

During the afternoon of the December 21st ice storm in Bozeman Montana, my 2005 Subaru Baja slid off the road and down a steep incline. Although I only sustained bumps and bruises, the car was totaled. The accident could have easily been fatal. The windshield was heavily damaged, the car axles were broken, there was severe damage to three sides of the vehicle. I wondered why the airbags had not deployed. When I researched the situation I found there was a recall on 2005 Subaru airbags. Supposedly a faulty release switch and potentially a release of metal shards upon deployment. Maybe I was lucky the airbags didnt go off. I contacted Subaru to see if in light of this situation, they would potentially consider assisting me with a replacement vehicle. After a 2 week delay, Rob the CSR told me that per page ** of the owners manual the airbag would not deploy unless the vehicle was hit from the front or back. Also, although I read that my car was included in the recall, he said it was not. Apparently, the company feel no obligation whatsoever to assist with the situation. Possibly they would have paid more attention if I was injured or dead. I am now an ex-Subaru customer. I will be seeking an attorney to see if others have had similar experiences.

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

I bought STARLINK at a promotional price when I purchased my Outback. I received an email saying it would auto renew unless I called to cancel. I called to cancel because it was too much money for something that I had not used even once. I was told I would lose the last 45 days of service unless I called the day before it renewed. Really? This must be the only company that can’t figure out how to cancel auto renewal and fulfill the remainder of the paid contract. After having that conversation and canceling because I don’t want to deal with a company that can’t figure out how to fulfill a contract and cancel a renewal, the agent offered me the service for half off. Why not just offer this in the first place? If I hadn’t been so angry that I was losing the last 45 days of the contract I probably would have paid half price. Oh, he did give me a refund of the unused (forced out of) promotional price—$5.00. Really too little, too late.

We have a 09 Outback that has weather stripping falling off the back door. We took it to Ganley Euclid, OH about 3 times and they said we have to live with it. Next, we have both lighters/chargers that have pulled totally out of the sockets. I cannot believe everybody that paid $30,000 for a 09 Subaru Outback is putting up with this poor workmanship. We have owned 20 years of Subarus and have lost our commitment to them.

Purchased a 2014 Subaru Forester because of Subarus good reputation. To my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. At my first oil change the Subaru mechanic told me this just happens and I have to keep an eye on it. That sounds like garbage to me when talking about a new car. Im angry I switched to Subaru, never again!

CVT transmission failure. 9,597.70 plus tax for repair. Driving appx. 40 mph. Car shuddered, dash lights come on and car stalls. Took to dealer. Needs new transmission and torque converter. Car just past the extended warranty that Subaru offered. Subaru has known about this problem for some time... it is definitely a safety issue and the car should be recalled. Contacted Subaru headquarters with no success getting them to help with repair cost. Repairs should not cost as much as blue book value of car. I bought a Subaru because of years of hearing about their stellar reputation.

2014 Subaru Crosstrek - What a cool looking little SUV crossover. Loved it for the first 3 months. Then the steering wheel started locking up on its own, both when the car is on and when it is off which results in the ignition locking up. I have taken it back to the dealership - Earl Tindol Ford Subaru - twice. They have done nothing to fix it. They burned up 1/2 tank of gas and put 100 miles on it and told me it was pretty much my fault. I finally went to the dealership yesterday and demanded my vehicle back and drove up on a salesman/service man and some blonde chick pulling into the parking lot at the same time and getting out of MY Subaru. I left it there for repairs - not as a vehicle for Earl Tindol Fords employees to use as their own personal vehicles. I left a message for the dealership owner, but got no response. EPIC FAIL! My first and last Subaru and this dealership is HORRIBLE!!!

I went from a 2007 Jeep Compass. Not the best car - but what I found was that the Compass was miles ahead technology wise - from the 2012 Subaru Outback. Every time I get in the Outback, I curse that dashboard, air conditioning panel and radio. Why must lights and windshield washers be so complicated? Ive about wrecked trying to adjust the AC - because that panel requires your full attention to make a change. If I have a low tire - the Jeep told me the pressure of all tires and which tire was low - the Subaru - tells me, You have a low tire - go find it! Who puts the gas tank on the passenger side - Subaru. Next winter Ill be outside freezing while pumping gas. Plus - why do I have to unlock the cap inside the car before I can get gas. The locks are a major malfunction too... They dont lock automatically when the car is moving, if the car is locked - I manually lock them since it wont lock automatically - I cant just open the door. Nope its locked!The Jeep radio simple - I had 5 buttons for programming radio channels I could put 3 channels on each button - I just pressed the button again. I had Satellite on the Jeep too. With the Subaru - you have to take your eyes off the road again - press FM button till you get FM 1, 2 or 3 then you can select your button. I love the gas mileage, the low profile, the roominess of the Subaru Outback. I HATE the dashboard, lights, wipers, the AC and the radio. Why must everything be so complicated!!! My 2007 was far superior electronically to this!

I last had my oil changed on 23 August 2013 at #1 Cochran in Monroeville PA. Yesterday, my 2009 Subaru engine began knocking. No oil lights came on over the past months. Engine blew. Now a new engine or car. Subaru has faulty warning computer.

I purchased a used 2012 Forester in August 2015 with 27,000 miles on it. I drive 80% highway miles. Last week, at 70,000 miles, the car became suddenly hard to shift, the clutch pedal was sticking to the floor, and the interior filled with smoke. I limped the car to the nearest Subaru dealer, and was told that the clutch and flywheel has burned up - at 70,000 miles??? Unbelievable. $1,500 to replace. My prior car was a 2003 Honda Element that had the original clutch in it at 240,000 miles and was still working fine. I will NEVER buy another Subaru again. Their claim of reliability is a joke.

As many other reviews I read and contained in this page, a 2007 Subaru Outback did not give any warnings, did not overheat, just all of a sudden a clunk sound, and it had to be towed away to the mechanic who says that it needs a new engine. After reading all the other reviews, it has help me to make the choice of giving it up and cut my losses now. I have to say that purchasing this vehicle brand new was a very poor investment. I thought I was going to be able to have it for many more years, not just 7 years. It is too bad Subaru doesnt take any responsibility for its faulty mechanism. NEVER AGAIN WILL I BUY OR RECOMMEND ANOTHER SUBARU.

At 54,000 the original CVT transmission on my 2012 Subaru Impreza Limited failed. A Subaru reman CVT tranny was installed. After 8 days and 200 miles that replacement CVT tranny failed suddenly and with no warning. It is back at the Subaru dealership for its 3rd CVT transmission right now.

Your site states that Subaru will respond within two days. Its been six weeks and Ive still received no communication from Subaru. I have recently purchased a new Outback, 2ltr diesel from a UK dealer. [1] Can the lock operation be simplified (all doors, reprogrammed). I dont need all the options. Frankly, theyre a PITA. [2] Also can anything be done to (improve) the tractor like gearbox operation. Ive own numerous new Japanese 4X4s and this has the worst gearbox ever. The dealer says this is normal..... Really?

I just bought a brand new Subaru XV in Turkey and on the way home check engine light came on and took it to several service stations over the last month but no luck so far. I requested them to replace the car but Subaru Turkey is worse than second hand car dealers... I called Subaru Japan but have not heard back from them either... Vehicle VIN: JF1GP3LC5EG204801, Vehicle Manufacturer: Subaru, Fault codes: P000A,P000B and P000C. I will never buy a Subaru again...

I love my 2013 Subaru Impreza and had no issues up to now. I know Im part of a class action suit, and I reviewed it and saw it was not only for oil issues but also for CVT transmission problems. My car is 62,000 and Ive done all of the services. After my 60,000 check up, where everything checked out fine, I heard an odd grumbling noise and was told I needed a new transmission, which luckily is still under warranty. However, there are simply no parts available in all the USA and it could take weeks or months due to back order. I was told it was safe to drive, but I live alone and drive country roads and was told it could stop at some point. To me thats not safe. I find it unacceptable that a car so popular should have such a serious issue. Ive been in touch with the customer service hotline and someone keeps promising me hell try to expedite getting the part, but theres been no action. I cant even get a guesstimate. Ive been offered $500 for a rental car, but thats only 10 days and that will not even begin to cover that it could take weeks. So, its worthless right now until I can even get an estimated arrival date. Im beginning to think I need to trade in the car, but after this, not sure I want another Subaru. Buying a new car is hard work and Im not in the mood for all of that. I dont like driving around with a faulty major part of the car. Im disgusted and angry. Im going to write a letter to the Chief Operating Officer at their headquarters to see if I can get some action.

I bought a new 2019 Subaru Impreza Sport. In the 5 months of ownership I have had to replace the windshield twice already and now I have to replace it again. Subaru has the worst windshield in cars. Subaru has lost a loyal customer because they cannot install a decent windshield in their cars. I will never buy another Subaru ever. I will buy either Toyota or Honda from now on.

2012 Outback Subaru loaded, 1st new car brought ever. Took exceptional care of my car, kept up on all maintenance and care schedules. Kept my last 2 cars, 2001 Toyota Highlander to 250,000, and 240 Volvo x 350,000 miles +. 2012 Outback head gaskets blew while driving at 50mph, owned 3 years (mainly highway driving, 140 miles to work and Back 4 days a week), Subaru of America paid for half cost of repairs, as said in good faith, $2,25.00. 2018, 141,000 car stalling out, shaking, transmission (stalled out in rush hour traffic, highway as car slowed, very dangerous), there turn out to be problem with the transmission that was not fixed as recall, only if your car has a problem, very dangerous, should be a recall, if you do not drive your car a lot, this chance of having the transmission fixed for free, as it should be ends 7/31/2018.4 weeks later, driving beautifully, engine seized while driving. My oil level was fine, my coolant level was fine, the dealership stated they could not know the reason unless they take the engine apart, probably something in the block. VERY DANGEROUS! Need a new engine. Subaru will not help, they stated they already help me out in good faith. Granted my car has 141,000 miles on it, how many engines that are taken care, regular maintenance, follows Subaru maintenance plan should go through 2 engines and transmission! Here I spent $30,000 on my 1st new car ever, in my 60s, loved the car when it ran properly, handle great, gas mile great, all the bells and whistles I choose.But to have your car die after 5 years when it was well maintained and having no $0.00 value for trade in is not right. Obviously, I have a problem car, a lemon that these kinds of repairs should not have happen once, never mine twice! Never mind how costly an engine is. Being able to have no reasonable recourse. Although I am trying, at least should get bluebook value for the worth my car if it did not have engine issues which is between $6,998-$7,667. Never mind the dangerous situations I was put in, that thank goodness caused no serious accident, Shame on Subaru customer service for putting hardship on their customers that are only looking for a fair outcome!

When we purchased our 2014 Subaru Legacy it seemed to have a slow turnover. It has 8,000 miles - we bought it September 2013. Im wondering if anyone else has had this problem with their Subaru Legacys starting slow? And if youve purchased a new battery, which battery have you purchased to replace it? Or did you get back to the dealership and have them give you a new battery?

Unable to use cell phone with 2015 Subaru Forester because there appears to be no way to take advantage of contacts/phone numbers contained within either an iPhone5 or an HTC M8. Forester does NOT have a NAV unit. It appears to be able to accept manual insertion of contact on a one at a time basis... a task I am unwilling to undertake. I am interested in any recommendations that will allow calls to be made from either phone using contact names.

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

Bought a brand new 2016 Forester limited back in May at the white bear Subaru dealer. At 5,000 miles five thousand miles the car failed to start sitting for as little as 24 hours in a nice and warm garage. The person that jump started my car was surprised knowing that its a brand new car... taking it to the dealer next week for an inspection... definitely not a lovely way to start a new year.

I put down a $200 deposit, still havent gotten the check that they promised to send over 3 weeks ago. The manager Erik ** was rude and completely apathetic to anything I spoke about. I would never send anyone here.

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

Has late night purchase, gave finance manager $15000 cashiers check us and additional $2000 cash to get my monthly payment down below $400/month. After reviewing my paperwork couple days after, realize they added $1000 to my agreed purchase price. Before confronting Jay, salesperson, about this problem I went through my car details including the price he gave me. Two separate times he agreed with the price he had given me by phone on more than 3 occasions before I committed to purchase. This price was the original price Jay told me at the beginning. After he reconfirmed his and my price two additional times, I told him that I had given extra cash during financing and told him exactly $1000 added to my initial price. He hesitated, then said it was the changed figure. It was obvious he was covering for finance and Moe sales manager.So I gave Jay and Moe a week to come up with solution... Long story short they didnt. So contacted GM, Jobe **. He said he would find out info and get back to me... He didnt. Finally got him on phone week later and he told me he had talked to owners and he has good and favorable news for me, put me on hold so he could get my paperwork. After holding for short while, unidentified person came on phone asking if the could help me..(?) I told them I was holding for Jobe. That he had asked me to hold awaiting answer for my situation. Person, Moe, sales manager, said Jobe was in a meeting. That he wanted to know how he could help me(?) Not wanting to rehash again with someone who had previously refused to do anything for over 10 days after knowing of problem. Since then... I contacted Subaru of America for help communicating with Glendale Subaru, Jobe, GM because he refused on 3 separate occasions to take my phone call. Plus I called Lane ** general sales manager. He didnt return my call. I asked Moe, by email twice to relay the owners and GMs solution, but he and GM refused to return my call. Now he told corporate Customer service agent trying help me get info that the GM and Owners had decided. Its become obvious the GM put this $1000 cash fraud back on Moe... Because Moe, Glendale sales manager, refuses to relay this message. Seems likely he is directly involved in this late night fraudulent buying transaction. I would advise ANYONE looking to purchase a Subaru... I 1000% would never do business with Glendale Subaru!! They protect and cover for each other with dishonest transaction. From GM by washing his hands of the situation by not getting involved and leaving it up to his dishonest sales and finance department to get out of this situation alone. In my opinion, Jobe lacks a backbone because he refuses to talk to dissatisfied customers. Yet he blows smoke up peoples rear, by saying he and his dealership are honest and he wants to make thing right and wants to make sure THEIR customers are happy. The GM and THEIR sales staff at Glendale in my opinion are ripping off THEIR owners $$... Very very unhappy Glendale Subaru and Corporate Customers service for allowing this GM to say he is happy with his dealerships customer outreach (ha ha) towards me. Dismissing all my attempts to get him on phone and to complete telling me his owners good and favorable decision. Absolute appalling customer care and outreach. What a rotten egg dealership. Makes me wonder how much $$$ they have defrauded other customers. Ive consulted other car dealers, GMs and previous Subaru Dealership owners. They know exactly what happened. They told me its obvious the GM, Jobe, knows too. He doesnt want to write a check so he just told culprits, his finance and sales to handle the situation they created. BOTTOM LINE. This lack of customer care and outreach to take care of this issue. Receives 1 on scale of 10 for honesty and true care for all customers. I know now I was foolish to give Glendale Subaru any cash. Especially at last transaction of work night. That further explain why the finance manager stuck the cash $ in his pocket... Thought that was highly unusual.

1999 Legacy - This is my third Subaru and I take excellent care of it. The drivers side window release is broken. I have been told by your Olathe, KS service department that it will cost close to $300.00 to repair it and I am extremely dissatisfied with that outrageous charge.

Love my Impreza--its my second one. Comfortable, feels safe, lots of well thoughtout extras. I researched a few dealerships before buying/servicing--some do it better than others. All in all, would buy another and recommend.

My wife told me our 2010 Outback was making strange noise coming from the engine and took it on a road trip to visit her mom and called to tell me that it got terrible gas mpg and that there were lights on the dash flashing--brake, cruise, and traction control lights. The code that was brought up was P0026 which is for a valve stuck. I took it to Puyallup Subaru, and they told me its because of low oil and that brand-new Subarus use a quart of oil every thousand miles. I check the oil before my wife left on her trip, and the oil level was fine. They cleared the computer, change the oil, and sent me down the road. I contacted a different dealer, and they are no way, very unhappy!

I would give negative stars if I could. My family has owned 3 Subaru vehicles because we believed their lies about it being a safe and reliable car. We have young children. Never have I entered a car thinking there is a possibility that the engine will suddenly die and then burst into a raging fire. It is a miracle I am alive. It is a miracle our 3 year old is alive. Subaru and their lawyers are only offering credit for a new car. Seriously? Never will we buy another Subaru. Buy a Subaru if you’re okay with dying and your family dying just by driving their car.

I want this information to be sent to the International Export Division of Subaru in Japan, to its General Manager. I have a Subaru Legacy 2.0L SW LX year 1998. The material of the front brake pads of the car were very hard. Harder than the brake pads sold by your dealers in Peru, South America. You have placed my life in harms way many times because the car would not stop at low and high speeds. When I replaced the brake pads, the car stopped adequately. Recommendations: Watch very carefully your personnel that work in your quality department like a hawk, better fire them and replace them with a new crew. Your biggest dealer in Peru, Indumotora Subaru, is doing a very lousy job with its customers. I recommend you to kick their ** and make them work, if not look for another dealer that can attend the customers in an appropriate way. All your brochures talk about the outstanding security of all Subaru cars, do something to maintain this remark.

My son bought a 2016 Subaru WRX STI from a Ford dealer. He had problems with it right after buying it. Fast forward to a year later and it needs a new transmission. The warranty that was sold with the car was actually void because the person who traded it to Ford had put aftermarket parts on it and a tune. We contacted Subaru about the problem and they are going to honor the warranty and pay for the repairs. I am happy to say that Subaru is a great company. There are not many companies that stand behind their products these days. Thank You Subaru!

My girlfriend bought a Certified Pre-Owned 2013 Subaru Outback from Kendall Subaru in Fairbanks in December of 2013. Within 1,000 miles of purchasing the vehicle the oil light came on. We brought the vehicle back to the dealer with the complaint of oil consumption. They told us that a quart of oil every 1,000 miles is Normal. But they would conduct an oil consumption test. Their test showed that the car was consuming a quart every 1,000 miles. Subsequently the oil light has come on 3 times. We called Kendall again and the service manager said this I did speak to one of the Subaru mechanics back there. And he said they are designed a bit differently from other vehicles. And he used the term the crankcase doesnt quite hold the same amount of oil as other vehicles. He compared it with the Toyota. So he said yes you would burn a little more oil faster because you just dont have the amount in the crankcase that other vehicles may have. When you come in I would ask the advisor to please let a mechanic explain it to you, because when he explained it to me it totally made sense. You have got to be kidding me? Do they think we are that stupid? I have the recording of the service representative on my phone. People need to hear this. We are talking a 2 year old car with 22,000 miles on it!

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.

I have to carry oil with me at all times due to high oil usage. There is no oil light indicator to tell you your oil is low. After smelling a hot engine smell after driving home from work (14miles), I checked my oil and no oil appeared on the dip stick and there was less than 2000 miles since my last oil change. I took it to the dealer and they didnt even care and said, oh no damage was done. They didnt even take in the garage to look it over! I brought it to their attention again that I have to keep adding oil two and three times in between oil changes and I was told that was normal.

My 2011 Subaru Outback stalled out on the 101 South driving back from San Francisco. At any hard brake the car would shudder and/or quit. Extensive research has informed me that this is a very common problem with Subarus, resulting from a failed torque converter. Owners of Subarus have posted about this problem for many years. The Subaru dealership from where I bought my Outback, and which is making the repair, just confirmed it is the torque converter that has failed and will be charging me $2016.59 for the repair. I am coming out of pocket over $2,000 to replace a part Subaru has known for years FAILS. Not only have they received many complaints about this part, it is a DANGEROUS problem for the car to have. It should have resulted in a recall by now, there are so many complaints. The car can stall at a red light, on the highway, or anywhere else where a hard, fast brake is required by the driver.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

I just bought a 2007 Outback in December of 2015. The car had just over 68,000 miles and was immaculate on the inside and out. The engine looked superb and it drove like a dream. 2 weeks after purchasing my new little dream, (now nightmare) it started to overheat. I took it to my mechanic who inspected it and came back with list of problems and these are just to name a few: rack and pinion (aftermarket) had been replaced and was again leaking; stop leak in the coolant system; leaking all kinds of oil underneath the car. My mechanic explained that the previous owner had to have known about the coolant issue because of the stop leak in the radiator. End of the story - the overheating issue has gotten worse (much worse). Despite our best efforts to buy some time, the head gaskets must be replaced and 71,000 miles. I am utterly disappointed with the lack of integrity from the person that sold this car knowing about the issue and making it my problem to deal with. And equally as disappointed by the poor design and horrible issues with the head gasket and Subaru engines. The worst part is what stop leak does to an engine. DO NOT put stop leak in your engine if you are experiencing the overheating issues - chances are, it is only a matter of time before the gaskets blow. Save your engine and get them fixed. I will never buy another Subaru.

I actually recorded the issue this morning and again will be back at the dealership. The Dealership is great. However, my new Subaru Outback 3.6R Touring is not. I loved my 2013 Outback 3.6R and want it back. Never had these issues and it’s not like I can just run the vehicle down the street for issues but have to drive over 30 miles one way. I bought my 2017 in December and the screen freezes up; now a total of 6 times. The camera wont work right and there is a too long of a hesitation from reverse to drive and no one can find the problems. Dealership reset and again the same problems. The scariest was this past Saturday. Mapping, clock everything froze, literally had to pull over and stop the car and then restart it in order to make it sync and work again. If they cant fix this issue someone better be finding my 2013 Outback and getting it back for me since I never had any issues with that one. The 2017 since I have purchased has had one issue after another. It seems others are having these issues as well so why isnt this being recalled or fixed.

We have a 2009 Outback. At approx. 70000 miles (just past warranty) a vibration was becoming noticeable from the drivetrain. The Subaru dealership said it was from bad boots on the front end. We had the work done. The vibration remained so we took the car to an independent shop. They said that it could be the transfer case. To really examine it the transmission has to be dropped. We scheduled the service. When they opened the case there were bits of metal in the fluid and it was clear something had failed. Approx. $2000 later we were on the road again. The head mechanic said he had seen several failures like this. I would like Subaru to face up to this reoccurring problem and cover all repairs..

Subaru Outback 2016 - I am unable to change radio stations from the steering wheel when my screen is in Phone mode. In order to change the stations, I have to hit the Home button on the screen, thereby defeating the purpose of the steering wheel button. Has anyone else had that issue?

Our first experience at Subaru City was great, we loved the car and we decided to buy the new Forester Sport, the cars sale representative was amazing and helped us with everything we needed to feel comfortable, which unfortunately due to covid they didnt have stock, so they ordered the car for us with all the modifications we wanted (as per Subaru website), we signed some paperwork and waited.Everything Was okay until yesterday, the pick up day! The day you should expect will be a great experience picking up the new car. When we arrived the employees we dealt with to get to this day were amazing with us, great customer service! We then signed (SIGNED) all the paperwork to finalize everything, they get our car keys and went with us around our (new to be) car to show us all the specifications, functions, etc... Until one of the employees came to us and said we wouldnt be able to get the car! (When the keys and paperwork was already in our hands).Continue to explain due to a problem that our car was having (since day one we stepped on Subaru) they would need to review with the mechanics to know if the market price would have to change or how much would be to fix (which in the employees words could be up to 10k) - we were looking for cars for months, all the dealers first question was about this problem with the computer in the car which doesnt affect the car engine performance at all - and all of them also said, we cant give you a market price for the trade in until we know how much it is to fix this problem, and JUST THEN start a contract. However at Subaru was different, one of the staffs saw the problem, went to next door to ask what would be the market price, and came with 30k WHICH WE SIGNED IN THE CONTRACT. The employee said they would understand if we didnt want to follow with the contract after knowing how much the cost would be.This morning my partner received a call saying that the problem was going to be 3.1k to fix, and possibly more to pay for repairs if it wasnt the cause, my partner needed to pay it upfront as they couldnt put in the contract due to all the arrangements already done. My partner decided to walk away from the car deal as the employee explained to myself and my partner yesterday that its understandable, which my partner wanted to get his car back, to fix the issues (yesterday we didnt pick up the new car, we had to leave ours there, and get a loan car which they gave us a near empty tank car which my partner had to put fuel in), and this same employee then said that its a little bit more challenging than that to break the contract now after mentioning we can back out of the deal due to the inconvenience.So now, we are currently without our old car, without our new car and without knowing what is going to happen. I also remember really well, during our first paperwork signing that one of the employees said that the market price for our car would change ONLY if we had an accident during the period of waiting for the new car or something that WAS NOT reported at that day happened to the car. The experience my partner and I encountered with the experience customer manager was terrible, Unprofessional, disrespectful, careless, not trustworthy, non loyal to the contract we signed. We were in contact with SUBARU City for at least 2 and a half months, since day one they knew everything about our trade in car, and their employee wanted to do all this in the minute of the key handling. Congratulations, you ruined what should be an amazing experience for a couple.

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

Purchased 2013 Subaru Outback at 3500 miles. Oil light came on, took to dealer where I purchased. Mechanic told me thats normal that Subaru uses a lot of oil. After owning three other older Subaru without such problems didnt seem right. They checked the oil and said it was 1 quart low but that wasnt really low, it just seemed that way. I added oil then. When it was time to change oil thought problem was gone. At or about 3500 miles oil light come on once again. 1 quart low. Called Subaru of America, they said to do oil consumption test. Test was done at 1200 miles of consumption test that said it was fine at the usually 3500 miles light came on. Did another consumption test said after 1200 miles on test it didnt not use any oil. I tried to tell them it seems to use the oil at or about 3000-4000 miles, they just didnt seem to get it. Called Subaru of America, tried to explain to them, they didnt seem to get it either. So now between every oil change I have to add 1 quart of oil, use only Subaru oil. Not happy with my Subaru. Will not buy another Subaru again and tell everyone I know about my experience. Very disappointed with Subaru.

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

I leased a new Impreza from Ganley Subaru of Bedford, OH, three weeks ago and have been there for service four times already with still more safety issues hovering over my head. I discovered (the hard way) that all Imprezas have at least these problems: 1) The wheels are wobbly causing shakes and vibration. I have been to service three times to get them fixed, though it got better, it is still shaky. 2) The automatic unlock switch cannot unlock any door if the lock key at the door is in mid-way position. This is a severe safety risk in case of accidents if a person has to exit the car quickly after fire or flooding.3) The information gauges for gas mileage and distance of travel are practically useless and are off by 50% or more which means you can run out of gas if you rely on these gauges. 4) The advertised gas mileage of 32 MPG is questionable, since all information gauges give you the wrong readings. 5) After parking, the steering wheel gets jammed and locked and requires some wiggling effort to unlock it.

I bought a 2004 Impreza WRX from Grayson Subaru in Knoxville Tennessee , with an extended warranty with only 37,976 miles than at 41,890 miles. Major engine repairs costing $3152 than at 50, 052 miles, major engine repair costing $6,037.93 than an inspection of there work costing only $51.07 than at 58,061 miles. Needed a new turbo costing $1,600 than at 60,824 miles oil leak costing $845.09 than at 62,634 miles same oil leak costing $1,331.40, and now the car has had major engine failure again including the turbo. I change the oil when its needed between 3000 and 4500 miles. And now youre telling me its my fault . Can someone help me out for me to a good east Tennessee lawyer that can help me out to claim my money back from Grayson Subaru in Knoxville Tennessee?

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

The company had a problem with the sunroofs of 2014s. They did provide new carpeting the first time our car flooded, which is an admission its the companys fault. But now nothing and were left with a flooded, mildewed car, which by the way induces asthma. Terrible response from the company. Will not buy a Subaru again.

Bought a 2012 Forester for my daughter. When we took it in at the scheduled oil change, it was a quart low on oil. When I question how such a new car that was brought in at scheduled maintenance time could be that low or low at all on oil, I was told that the flat line engine uses more oil than a normal car and needed to be checked more frequently...???? Less than a year later, the starter starts to drag after the car sits all night. Told that new software ($100) had to be installed at my cost to correct the issue. Apparently, according to Subaru it is not considered abnormal for a relatively new Forester to develop this issue; however they have software you can buy to correct it...even though it is not an issue...REALLY?? Subaru thinks its customers are stupid. They got me this time, but it will be the LAST Subaru I buy.

K of Lonsdale, MN on Oct. 22, 2010 wrote something that is nearly identical to my experience, except mine is a 2010! I have two warranties on my Subaru. Major engine failure requires new block. Before I get to the complaint, I would like to offer a quick current real-life analogy that applies in this case. I needed an MRI (Magnetic Resonance Imaging) scan of my left leg this week, with the cost resulting to approximately $2,000. My insurance company did not need any pre-authorization, it was all fine, and they are paying x percent. Now imagine if something completely different transpires. What if the insurance company said no, we are not paying anything. You have to pay for it all unless you can prove for the last 2 years with records, you have been taking vitamins. It is extremely unlikely that vitamins had anything to do with a stress fracture, but I am swindled out of my money unless I either come up with the records that will satisfy them or fight them on their denial.That is nearly my exact position with Doug Smith Subaru in Utah. I am not unfamiliar to fighting when companies do bad things. I had a cement contractor try to make off with $2500 of my deposit and not do any work. I was highlighted on a local television news episode of Get Gephardt and I got the Utah Division of Occupational and Professional Licensing involved. I prevailed in that incident. I have a 2010 Subaru Forester, with approximately 44k miles on it. I had picked up my 10-year old son from school, was getting on the freeway on ramp and accelerating to 65mph with the engine revolutions between 4000-5000 (it is an automatic). All of a sudden, a clicking sound started - not too loud, but noticeable. I got off the next ramp and examined the engine. Nothing unusual could be seen, nothing leaking, nothing loose, no engine lights, no warning lights, nothing. I proceeded home, but the noise got much worse by arrival. I didnt want to drive it further, so it was my idea to have AAA tow it to Doug Smith Subaru, where I had purchased the vehicle. At the time of purchase, I was strongly encouraged to also get the extended warranty for 6 years/100,000 miles, which I did at rather substantial cost. I was told 2 days ago by the service department at Doug Smith that bad things had happened inside the engine. It was broken rod, I would need a new block and Subaru is not going to pay unless I could produce every single oil change record since I purchased the vehicle. They said they had no oil change records, so I would need to produce those. I said, wait a minute, I had the oil changed a lot by other people, but I know for a fact you guys changed it once as I had a coupon for it. They said, hold for a minute. Then they came back to the phone, oh yeah, we found that one and we also saw that you had a sticker on your windshield from last year, but we need more than that. They are refusing to pay anything. I have had it changed in Seattle, changed in Sacramento and here in Utah and I am scrambling to find records. This is outrageous, absurd and smacks of what can be seen in some legal defense firms - deny everything and assert reasons no matter how farfetched, ridiculous, unlikely or impossible. I have started networking to the people I know. Everybody I have talked to is stunned and shocked. I work with someone who was an auto mechanic for 20 years (they are in computers now) who said that is just ridiculous. Since I have purchased the vehicle, never has even one engine warning light comes on. It only has 44k miles on it. No check engine, no oil, no temperature, nothing. I checked all fluid levels usually once a month and also before going on any trip. This vehicle is not some turbo-charged teenage car that is abused. I am nearly 55 years old, this is a station wagon and I had my 10-year old son in the car. I have owned and maintained dozens of cars in my lifetime and this is absolutely crazy. I scrambled to produce the records back to the beginning of purchase because not in my wildest dreams would I have imagined that Subaru of America and Doug Smith would look for any reason not to pay. I have owned between 20 and 30 vehicles in my lifetime and had warranty work done from Dodge, Ford, BMW, Porsche, Nissan, GMC. Never, never was I asked to produce every single service record before any warranty work would be done. Doug Smith and Subaru cannot prove that there was an engine failure due to negligent service. They are only citing a phrase in a book to get out of paying. I have a huge list of people following this event and what the outcome is. I have a complaint on file with the BBB, but the dealership and SOA is refusing to budge. To people who want to purchase a Subaru, buyer beware!

While I love the car I purchased in November 2013, I have yet to have the dealership iron out my motor vehicle tags. Id like to escalate it to the CEO because Im tired of wasting my time. If you have located the email, please send it to me.

I purchased the 2015 Outback Subaru in 2015 December, I have 17,000 miles on the vehicle. The oil change was suppose to be every 6,000. So far its every 3000 that I have to change the oil. I read that Subaru knew about this problem and still built the Outback with this problem. Now the dealer is telling me I might have to put a new engine which is ridiculous because its only 1 year and 6 months. I hope someone is able to help us with this problem that we all have for the Outbacks!!!

They still wouldnt fix the rust but i got a better deal on a new 2018 STI. i guess its all a number of sales verses happy customers. If the car didnt rust i would still have it.