We bought a 2015 Outback 3.6R Limited while it was on the train to Dellenbach in Ft. Collins, CO in Dec of 2014. My wife drove all the way up there in the snow from Littleton to avoid the poor reputation dealerships in the metro area. My wifes father totalled our old car and I talked the wife out of buying the 4Runner we both truly wanted for something a little more economical. Our teenage son was still driving my moms old 1999 Impreza Outback with 330k on it, so reliability didnt seem to be as much of a factor as much as the safety. While we lived in CO, not many issues aside from a windshield that is paper thin and cracks if you spit on it and snow gets wedged in the wheel wells just as bad as the old Subaru.Then spring came and we started having issues with the rear lift gate. The not so friendly or helpful employees at a particular stealership on Arapahoe and Dry Creek were defensive and accusatory trying to say we had the memory set. Take it up there and get a recall on the ridiculous eyesight programming, just for them to tell us they cant duplicate the lift gate failure. Of course not! You just unhooked the battery which resets the system! We just put up with the occasional rear gate for a year, I keep the oil and filters fresh and we move to the heat of AZ. The rear gate has been getting worse to the point that it rarely ever works no matter what pattern or manual intervention you do. Now our rear gate is completely useless. The dealership in Chandler is great and has noticed the latching being brisk and misaligned. BUT of course, they cant do anything about it until their body shop opens. Enough. First Bru purchase from us but many in the family over the years, this will be the final. All of the others have been traded or sold, we cant wait to get out of this car as well. We dont care about the electronics or the gimmicks, we wanted a reliable and functional vehicle like we had with our Camry. We will be driving back to CO to sell this car where we can get a better price for it and go shopping. Toyota quality has degraded over the years, it looks like the influence by Toyota Motor Corp is starting to show in Subarus product lines. Too bad, we wanted to like this super ugly car, it is comfy, drives ok for a boring CVT and the mileage is amazing. Cheap parts, poor assembly and lack of customer service makes our Subaru feel like a Chevrolet. Love. Its what makes Subaru owners wish they had their old cars back.

I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

I was coming to a stop at the end of a dead end street when my 2010 Subaru Outback shot off like a bullet from 10mph to about 30 mph in less than 2 seconds. I hit a tree and sustained severe rib injuries (3 broken ribs) and a lacerated finger and my passenger dislocated his hip and suffered a broken leg. We were lucky not to be killed.

I purchased a new 2011 Subaru Outback 3.6 R Limited and have been very happy with it. I am religious about bringing it to the service department at the dealership I bought it from for the recommended service maintenance. I brought it in today for the recommended 48,750 mile service (the car has 48,783 miles on it), I had a nail in my front passengers side tire, and both headlights stopped working this past week. The service department called me back shortly after I had dropped it off to let me know the oil change and headlights were fixed. For the nail in the tire however, the only thing they could do was sell me four new tires, which, with installation, would cost $780.00. Apparently, the nail was too close to the tire wall, so according to Subaru policy, they are unable to patch the tire and because the tire has been discontinued, I would have to buy four new tires, not just one. I stated the car is only a 2011, so I was surprised the tire was already discontinued. The service rep responded they have 2013 vehicles with tires that are already discontinued. I am disappointed Subaru chooses to use tires that are so easily discontinued and the only solution they can offer when one tire is no longer usable is to buy four new ones.

I am now experiencing problems with my 2013 Subaru Outback I purchased new from a dealer. I see on this forum, other who have similar problems. The oil light has come on several times and the transmission is surging and bucking at low speeds and while lightly loaded. Ive had the car serviced for these problems twice. The transmission is especially troubling as my warranty expires in 5,000 miles and they cant find the problem. (Design flaw?) So far, I spent hundreds on a throttle plate cleaning and an oil change that I didnt need. Subaru claimed that the oil was over serviced by Jiffy Lube. Okay. So drain some out and dont charge me $77 for an oil change. Plus, nth is didnt fix the transmission. Its still surging and bucking. Anyone else? Should there be a recall? Subaru might have the nicest people working there and might make a very safe car, but if its always in the shop, how would I know?

I purchased a new Outback in 1998. Sometime after 60k miles, the engine was noticeably leaking oil. I was told it was the head gasket but it was out of warranty. I finally paid $1800 to replace HG at 90k, but the transmission went bad soon after that which cost $1200 for a used replacement. In 2008, I purchased an Outback Limited again, and was told the head gasket problems were solved, only to find out recently at 94k miles that my head gaskets blew probably around 70k miles.I contacted SOA to tell them of the problems I have had since 1998 and they were rude and unhelpful. They do not care about their loyal customers even though they make a big deal about Subie owners in their Drive magazine. Its all hype to promote themselves. Be warned; if you buy any Subaru car, used or new, the engine will soon start leaking oil and it will destroy your head gaskets, costing you at least $2k worth of repairs.

00 Outback wagon keeps on keepin on. Just flipped 220k and recently completed the dreaded head gasket job on this beast. Both drivers side cylinders were venting into the coolant and I took on this task very soon after diagnosing the blown head gasket. $300 and 40 hours later, mission accomplished...about $1,200 cheaper than having the dealership do it. This problem I anticipated and with this many miles, not a complaint. Things wear out...nuff said. I have two gripes, the first being the engine noise...the work I did had little impact on this embarrassing feature which is common on these cars. Second and biggest issue is the ho-hum mileage this car delivers... best Ive had was 25 mpg. Its just too heavy for the engine and the final drive ratio doesnt deliver what it should on the highway. Then again, this thing is a tank and considered a mid-sized car, pushing nearly 2 tons with a couple of passengers and a light load.

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

I put down a $200 deposit, still havent gotten the check that they promised to send over 3 weeks ago. The manager Erik ** was rude and completely apathetic to anything I spoke about. I would never send anyone here.

All of the bells and whistles leered incorporated into the Touring model. The convenience options make the car a pleasure to drive. On the open road I’m averaging 26 mph and handles well in all weather conditions.

I saw paint bubble up and peel on my 1 year old Subaru. I took to a body shop and they said it was defective paint. I took it to Subaru and they accused me over and over again of allowing bird droppings to sit on my car and eat away the paint! Kristen was so rude. Here I see a major problem with a new car and she is yelling at me. They refused to repair it of course. Then I read all the bad news on Subaru in general. If you get a good one, you are lucky. The paint sucks, it burns oil and you never get the mileage they advertise - it is false. Oh well. So much for service 25,000 later and they cant put decent paint on a car.

My 2005 Outback with less than 85,000 miles on it has had both CV joints replaced (my expense). Also, the rear axle bushings were replaced (Subaru paid). Last week, I had to have the rubber bushings in the control arms replaced along with the stabilizer links and wheel realignment was performed due to the work on the control arms. The parts were about $80 while the remainder was labor charges. The total I paid with a 15% veterans discount was $694.60. The total labor was $657.78. The car was in the shop for 3 1/2 hours or a cost of about $187 per hour. When I called North Brunswick, NJ Subaru about what I considered an exorbitant labor cost, I was told that it didnt matter how long the work actually took, but that they worked for some book that tells how much time each job should take. We are all being ripped off because this is, as the service manager told me, an industry-wide policy.

I have a 2011 Subaru 2.5X 4 cylinder automatic transmission EPA 21/27. On a cold start up, my 2011 Forester engine made a loud knocking noise, similar to a spun rod bearing. The dealer says, all Forester engines are noisy. This is not a normal noise for any engine. The fuel mileage is also deplorable 25 highway on cruise. In th county/suburb 18-22. I dont drive in the city, normally. My last Subaru had no engine noise, even at 200,000 miles, and got great fuel mileage, 4-5 above EPA rating. I returned to dealer shop 3 times. There is nothing wrong with it, according to them. Foresters do not get better than 25mpg, and all are noisy. I contacted the Subaru customer service online. They talked to the dealer, but have not helped fix the problem at all. Its basically a waste of time. It currently has 9,000 miles. I purchased this new at the Richmond Subaru/Moore Cadillac.

My car is a Subaru Impreza, and I do not recommend it to anyone. Ive only had this car two months but already there is paint damage from rocks. Right! Ive owned several cars and never had paint damage from driving. The dealer promises 30 miles per gallon, yet its costing me so much more than my last car that had 200,000 miles vs 4,000 on 2-month-old Impreza, getting only 17 mpg. Dont buy this car!

I am having issues (multiple) with 2011 STI. When I’m driving in the rain and don’t touch my brakes for 5-15 minutes and go to apply them, they act like they don’t work. The engine knocks when it sits for 2 days. It makes the most horrific noise when it’s started and cold (I have video documentation of the engine noise). I spoke with a Subaru Rep named Bob **. He was very kind in setting up my appointment (took 3 days), but everything afterwards has been below average. I took my vehicle into the dealer he scheduled and after the technicians looking at my car, they said there was no problem. Allegedly, the brakes were fine as far as they looked (but they never got the brakes wet). The technician Kurt said he’s never heard that noise before from the engine. I spoke with Bob ** and he said that the dealer’s service manager had talked to me and told me that everything was okay. Well, either Bob ** is a liar or Jeff the service manager from Suburban Subaru is a liar because I never spoke with Jeff ever, other than to ask what him and Bob spoke about and he said that he was just told to fax the info over. Bob said that Jeff had told him they found nothing wrong with my car and since they have found nothing wrong with it, they won’t send out anyone to look at it. I have a safety concern that others are having and they won’t even look at it? Seriously?! I have researched the web and found tons of others complaining about the brakes not working when it’s wet. So this is a problem that Subaru is aware of but won’t acknowledge. I don’t feel safe driving my car when it’s wet because in an emergency situation, I won’t be able to stop and I could kill myself and someone else. All I want is a Subaru rep to come out and take a look but they won’t. I was repeatedly lied to by Bob **. I will never buy another Subaru again.Another thing to add, I took the technician for a drive to show him how my diff clunks when I’m shifting under hard acceleration. So I took it up to 6000 rpm and shifted the car. The gears and the clunk were heard. The technician then said You’re putting this under a lot of stress. How am I putting the car under stress? People rev there STIs up to 5000 rpm and dump it, bounce off the rev limiter, down shift from 6th to 3rd. All I was doing was shifting going in a straight line down the road. The car can’t handle 6k rpm shifts? Why does the motor rev to 6k rpm then? Why it isn’t electronically governed? Subaru is the worst auto company in the world. Never buy a Subaru because from day one, they will screw you. I bought the most expensive car they have and they treat me like crap!

I purchased a 2006 Subaru B9 Tribeca last year (2012) from an original owner and was happy using it until one morning, the hood just popped up, slamming on the windshield while I was driving. Luckily, I was on a local street and was alone on the road so no accident happened, but my windshield was destroyed and needed replacement. Last month, the hood popped up again while I was driving at 55 mph and destroyed again the windshield. Luckily, again, no accident happened and I was able to stop and go home safely. I believe this model has a defect on the hood latch and Subaru should have recalled this a long time ago. See attached windshield repair receipts as proof of what happened.

Being a Subaru owner brings peace of mind to many drivers. With an all-wheel drive transmission that is supposed to be the best in AWD, and an engine that is supposed to go 300 thousand miles, many people feel like they made a good choice in purchasing a Subaru. However, I have news for those of you with false hope. My car made it 30 thousand miles before it needed a new engine. The whole engine was replaced which cost about 10,000 to repair (what I was told by the technicians). A field technician inspected my car for abuse; of course he didn’t find it, instead he found that it was a manufacturing defect. One month later I got my car back.At 33,000 miles my car was once again “like new”! However, only 26,000 miles after a new engine, a “defective camshaft pulley” broke causing damage on my camshaft, valves and overall one of the heads. I was simply driving down the road and it felt like the car ran out of gas and it would not turn on again. Subaru did not cover the tow. Once again they repaired my car which took another month. I would like to mention that they did in fact cover the repair once again because my car is under warranty. The 2nd major repair was also a few thousand dollars. One mile down the road from Subaru (Bob **, Subaru, West Lafayette, IN) a carelessly installed fuel-like sprayed gas all over my hot engine! This has honestly put my life in danger. The car could have caught on fire or blown up!!!These bad repairs and “defective” parts from Subaru make me feel like my sporty car is made out of glass. I drive my “sports car” like if it was an old car that could break at any time. OF COURSE I NEED EXTENDED WARRANTY. My car is a little over 1,000 miles away running out of powertrain warranty. Keep in mind these repairs happened 1 month ago. Later I got into contact with Linda **, the Subaru of America Customer Service Supervisor, and she said there was nothing she could do to help me. Such a massive company like Subaru could not offer help for a defective car they sold me. They could not offer me extended warranty, they could not give me extended warranty at a discount, NOR COULD THEY EVEN SELL ME EXTENDED WARRANTY. Im not asking for anything more than extended warranty from whoever you would like, or the $2,000 it costs so I can buy one.How can Subaru not do such a simple thing? They sold me a defective piece of junk and I have to deal with it. They do not back up their own cars. I would not recommend that anyone buy a Subaru in the United States. It will break. It will be expensive. And it will certainly not last 300,000 miles. If you have warranty, at the very least it WILL be an inconvenience not having a car for a few weeks while it is being fixed. Please tell me if you think my car will make it 200,000 miles at least.I am very unhappy with the customer service Linda ** provided me with. She did not do anything towards helping me. She did not meet me halfway nor tell me who I could speak to that would solve my problem. She also talked to me in a disrespectful tone which honestly could just have been her “customer service” voice. I need 100,000 or 4-year extended powertrain warranty. Is really impossible from Subaru? Please know I am awaiting for this issue to be resolved.

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

I recently purchased a used 2010 Tribeca 3.6 L engine, my first Subaru, and am rather pleased except for a howl in my automatic transmission. The sound changes as goes up through gears and especially noticeable from start through 2nd. Dealer has determined it is the alternator since engine speed also changes as gears change. Cannot believe any auto manufacturer would make their top of the line touring vehicle with this howl or whine as I have been told by others. Either way a defective alternator OR transmission needs to be replaced.

Several months after purchasing my 2016 Outback I experienced an occasion when my engine stalled when I was trying to move into moving traffic. At first I assumed it was just a one time incident but I had the same thing happen a couple more times over the next few weeks. I drove the car to Armstrong Subaru and discussed the issue with Terry the service manager who told me that Subaru is aware of the problem that is in the computer module. He said they were expecting to come up with a solution within the next five months but in the meantime there is nothing they can do. The problem has continued to plague me and I fear that it could possibly cause an accident. I called Subaru America and the lady at that number pretty much told me the same thing. I waited several months and called Terry again only to learn that they are still working on the problem.In todays internet issue of Consumer Affairs I learned that the Impreza has been recalled for the same issue but there is not mention of the Outback. I am very disgruntled to say the least. I guess I will be forced to wait until all the Imprezas are fixed before a recall is issued on the Outback. Ill just continue to keep my fingers crossed because I have to have my car for transportation and cant just park it indefinitely. No more Subarus for me.

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

We purchased this vehicle Brand new and have experienced nothing but issues within the first year. The vehicle now has 10k miles and I’ve experience jerking from the transmission, my panoramic sunroof cracked for no reason (no point of impact), and the most troublesome has been the automatic liftgate; the liftgate constantly gets stuck with a non-stop chiming and the only way to reset it is no remove the battery!!!! This is a known problem and a quick Google search will prove a lot of consumers have similar problems with this vehicle. I’ve had the liftgate become stuck in the airport, hotels, etc. This is not only embarrassing but completely unacceptable for a brand new 40k vehicle!? Come on Subaru!!!! The quality is terrible!!! Never again!

I just bought a 2014 Subaru Impreza from Subaru of Burlingame 9 months ago. I never bought a used car before but I figured I would be safe buying it from Subaru dealership as is. I was so wrong. 17,000 miles later I have blown head gaskets about the car at 45,000 miles. It is currently at 60,114. After taking it into the dealership and being diagnosed I called Subaru of America right away, explained my situation. I had a Subaru representative tell me he was advocating for me but in the end they told me, Sorry not our problem. Only owned this car for nine months. I am devastated. I still have a very large loan on this car I’m paying for and have no car to drive. I’m going to do everything I can, to fight these people through social media platform, through the city of Burlingame, to anybody who will listen to me. This was my first Subaru and my last!!!

Very expensive repairs, poor gas mileage, the battery was a major issue, left us stranded at least 10 times in 2 years! Finally replaced by Subaru, but frustrating. There is no vent in the back so the backseat is sweltering during the summer. The service department at the dealership is great, the best part of owning the car!!!

The car is a 2017 Outback and has served us extremely well for almost a year. We travel a good deal and the car has always gotten us to where we are going; in spite of the navigation system. The navigation system, which I have nicknamed Miss Direction keeps trying to kill us. It consistently tells us to enter I84 in Ontario, OR on the off ramp. On our way to Sun Valley, it tried to route us on cow paths and insisted we turn around or turn right into a river. The system said the direct route (ID 75) was blocked by a rock slide (which kept moving ahead of us) and would take three hours to traverse. I took it anyway and arrived in twenty minutes without difficulty. The entire time, the system kept trying to divert us and finally relented when the motel was within sight. The car is superb but I cant trust the navigation system.

Ive been into Subaru 5 times for the same problem. Finally they figured out it is a Software Update, but that wont be rolled out for 6-9 months, after the lease is up. I had planned on keeping the car, as I drive for a living, and this was the car I picked up that met my work needs. I am over the mileage by 3,000 and will be much more at end of lease. I want to keep the car but not if it isnt repaired. I have reached out to Subaru and they are researching my options and now wont return phone calls or emails regarding the issue. Our family of 3 each own a Subaru. We are loyal to this brand, but not after what has happened. I believe Ive reached the point now that I need a lawyer to get out of this lease.

At 54,000 the original CVT transmission on my 2012 Subaru Impreza Limited failed. A Subaru reman CVT tranny was installed. After 8 days and 200 miles that replacement CVT tranny failed suddenly and with no warning. It is back at the Subaru dealership for its 3rd CVT transmission right now.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

My husband backed my new 2017 Impreza 2.0i Premium with Eyesight into our plastic trash container at low speed. The trash container had no damage. The Impreza was badly dented. In addition, the paint over the dent cracked and fell off. I am dismayed that a low-speed collision with plastic was able to do so much damage. The steel skin of the Impreza is weak. The paint is brittle, since it did not follow the contour of the dent (which was round and not sharp). The paint adhesion to the steel is poor since it peeled away after it cracked. Subaru proudly advertises the strength of the cars high-tensile steel skeleton, but they do not mention that the skin and paint are weak. I am afraid that the appearance of the car will deteriorate rapidly as it accumulates the inevitable dings over the years. I do not yet know whether the dealership will repair this dent.

I recently purchased 2015 Subaru Forester. The EPA stated mileage is 28-32 MPG. I now have 3000 miles on my new Forester and I have not gotten anything better than 25 MPG. My split between city and freeway driving is 75% city and 25% freeway. It is misleading to state the EPA MPG rating of 28-32 MPG. I should get at least 28 MPG which I am not getting. Is this a common amongst all 2015 Forester buyers?

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

I need to give some history on my previous 97 Outback before getting to my current 09 Forester. The 97 Outback had no major problems till about 120k, head gasket blown. Problem fixed at $1800.00. Sold shortly after to buy a newly redesigned 09 Forester. Was told head gasket problems are thing of the past, so I purchased the 09 Subaru Forester with high expectations. Things Ive noticed since putting miles on my 09 Forester. During cold winter months the engine starts over very hard and until the engine is warm it sounds like a diesel. My guess poor lubrication. In cold weather the gas flap which is opened from a latch inside of my vehicle will freeze making it very difficult to gas up at the station. I live in a region that uses salt and the exhaust system is taking a beating. My radio when in use gets feedback from my engine at different revs. I stopped using my sun roof - the motor has been acting funny. At highway speeds above 70 mph the engine tends to use oil, have tried conventional and synthetic oils alike with similar results. The front doors have had rattles since day one, sounds like plastic on metal. Things which have been repaired and or replaced while under warranty: reprogrammed ac unit, engine was pulsating at stop lights at 12k miles, front wheel bearing high pitched whining sound at 35k miles. With that said the warranty is up. I have 76k on my 09 Forester, on my second set of brakes, second set of tires, second set of spark plugs, second battery. I went in for an oil change the other day at the dealer and on the multipoint inspection was noted oil bleed on head gasket. You can guess where this will be going. Quoted at over $2000.00 to replace the head gasket and at the 100k mile mark it is recommended that the timing belt be changed $950.00 and since I have a manual clutch transmission it will probably need replaced soon for $1300.00.On the positive side the symmetrical AWD system provides excellent handling in any road driving conditions, the engine provides ample power with great fuel economy and while under warranty there were no real issues. Now that the warranty has expired the wear issues are becoming apparent and Subaru knows it. Im sorry to say, this will be my last Subaru. Many fond memories of vacations in remote areas with my family camping and backpacking will no longer be made in my Subaru. I will probably give Toyota SUV or Trucks a try. My wife drives a 2003 Camry XLE and is still going strong!

Subaru 2010 Outback - Car has very severe whole car shaking on acceleration above 80 km per hour. Once gas pedal is fully depressed, the car may or may not accelerate making it impossible to avoid other cars on the highway. The car will shake enough to spill coffee, and will not stop until the gas pedal is depressed and revved. The car may or may not accelerate at this time, but the shaking is stopped. I was told that it was the way I drive the car.

Purchased 2012 Subaru Impreza from a reputable dealer with 50k miles. I have had the car 9 months with no issues. On 2/25/16 we had freezing rain and ice. The car slid on ice and did 2 180s before it stopped on an ice pile. The next day the car was making a whining, grinding noise, which got worse over couple days. Took it to Subaru dealer who said it needs new transmission. Tried to get insurance to cover but claim was denied as appraiser did not see any external damage to tranny case. Quoted $7500 approx to replace transmission. So much for reliable car.

I bought a brand new Subaru Outback 25i limited in 2011. Ive had regular oil changes and followed the maintenance schedule religiously. I had 55,000 miles on the car. I wasnt super pleased with the interior because I have dogs and though Subaru claims to be dog friendly, their thin plastic fabric below the windows rips very.... Ok.. I thought kind of cheap but I put up with it... Then, three weeks ago, my check engine light went on.... I called the dealer who told me not to panic, that it was probably nothing but to get it in. I got it in the next day (the light had gone off by then but I brought it in anyway). Turns out there was no oil in the engine and the brakes had rusted. They told me I neglected the cars maintenance. My neighbor has the identical car and the exact same thing happened to her but hers was still under warranty. They rebuilt her engine. They claimed mine was neglect. They would not help me. I dumped the car. Took a major hit because of the issues but I no longer trusted it. Ill never buy another Subaru or recommend them to others.

My wife and I purchased a new 2017 Subaru Forester and unfortunately, another driver hit the car and tore off the front bumper. This happened on October 7 and now the bumper part wont be available from Subaru until November 6 or possibly later. Originally, Subaru said the bumper would be available on October 20. As we were planning on using the car for an extended trip, this has completely disrupted our plans and Subaru wont do anything about it.

2009 Forester - Subarus are quirky cars just like most English cars of the 60s-90s or modern millennials. It is generally a good runner, but little annoying things like the mirror with compass went out and needed replacement after two years. Front suspension joints needed replacing after 80K. Now my front door mechanisms flip on and off at random, almost like the car is haunted. More money needed to address this issue now. The car is quirky (maybe too cutesy) and you get that sense by reading the owners manual. I guess after owning Hondas, Isuzus, and Toyotas, I could not help but notice these annoying things since my previous Japanese cars had none of them. Would I purchase Subaru again? Probably not. I would return to Toyota most likely or maybe even Hyundai.

I leased Subaru xv October 2012. After 2 months it stopped suddenly. They said it was the flywheel and it was on the warranty. Then after another two weeks the clutch failed again and this time I was to blame. It was my driving style. Then after another one and a half year the clutch failed again! Before that I had my driving skills tested with the car authorities, who said my driving pattern was not a threat to neither clutch or engine. It does not help. I had to pay for the clutch and rental car. Never Subaru again. SHAME ON YOU, Subaru.

I have a 2011 Outback and I first had to add a quart of oil around 95K miles. My son in law said that they probably didnt fill it full when my oil was changed last. So I think anything of it although I told them about it and brought it for an oil change. They didnt bother to tell me about excess oil consumption while I was under an extended warranty. So I got the full synthetic oil change and was told the next change is due in 7K miles. At 4000 mi. the oil light came on and it was 2 quarts low! I am furious that I was not told about this while was under a warranty! Now I have 103K mi. and they probably wont offer any assistance.Also, it almost dies (like a slow idle?) when I stop for a stop light or even a stop sign. It has done this since 39K and they can never diagnose it. It is getting pretty persistent. Does anyone know what this could be? They say it doesnt happen when they test drive it and the computer does not show anything. My guess is, now the warranty is over, they can diagnose it right away! Never another Subaru!!

Charlie ** was referred to me, because my brother and all his family by all their cars from Milea Dealership on East Tremont Ave, Bx, NY. Charlie was helpful as I turned my old Forester in, for an excellent trade in value - while they had a new one ready for me, with exceptional new safety features, and everything I needed in a car. Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful!

My 2011 Forester failed a recent oil consumption check. I had it done because the warranty expires in May 2016 and my daughter had the same problem with her 2012 Forester that was warrantied by Subaru. I hope to have mine warrantied also. In my case though, the dealer has warned that I may be liable for all expenses since the interval between oil changes exceeded recommended milage. Reading Subaru message boards leads me here to Consumer Affairs to learn if mine and my daughters is not an isolated incident. I think not.

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

Never a problem; however when term was up; but, miles still okay. I called and talked to warranty rep. and asked if I could extend it until the 100.000 miles was up. He, rudely, advised that I was 2 days late and could not apply.

I just bought a 2007 Outback in December of 2015. The car had just over 68,000 miles and was immaculate on the inside and out. The engine looked superb and it drove like a dream. 2 weeks after purchasing my new little dream, (now nightmare) it started to overheat. I took it to my mechanic who inspected it and came back with list of problems and these are just to name a few: rack and pinion (aftermarket) had been replaced and was again leaking; stop leak in the coolant system; leaking all kinds of oil underneath the car. My mechanic explained that the previous owner had to have known about the coolant issue because of the stop leak in the radiator. End of the story - the overheating issue has gotten worse (much worse). Despite our best efforts to buy some time, the head gaskets must be replaced and 71,000 miles. I am utterly disappointed with the lack of integrity from the person that sold this car knowing about the issue and making it my problem to deal with. And equally as disappointed by the poor design and horrible issues with the head gasket and Subaru engines. The worst part is what stop leak does to an engine. DO NOT put stop leak in your engine if you are experiencing the overheating issues - chances are, it is only a matter of time before the gaskets blow. Save your engine and get them fixed. I will never buy another Subaru.

When I bought my 2015 Subaru Forester, I had my doubts. I even told the salesman that when I lived in Bermuda, Subaru had the nickname Subarust. He said hed never heard that one. I figured that maybe it was the sea air and that in Canada, everything would be okay. After all, I loved the look of the car and the way it handled. However, soon after I purchased it, I noticed that my Subaru was surging when I was breaking from time to time. It didnt happen (of course) when I took the service attendant out for a drive at my last visit, but it does happen. Very disturbing. Whats even WORSE is the RUST that started 18 months after I bought the vehicle.The morning I was supposed to bring in my car for service I was going to clean it, then bring it in. Aside from writing, I walk dogs (much like in the numerous Subaru commercial, implying that the cars are for active lifestyles and dog lovers and the car gets pretty dirty sometimes. Unfortunately, that morning I discovered that my battery was dead and had to call roadside assistance (ironically) on the day of my service appointment. I spent a lot of time on the phone with these people, and when the guy boosted my battery, I drove it up to the dealership without having the time to clean the car. The service attendant was disappointed, as this would probably show that my battery was fine, rather than being able to test if it was faulty. Luckily, it still failed, so they replaced it. I showed the attendant where rust spots had started to form on the inside of the hatch. She took pictures and sent them off to Subaru Canada.No one contacted me. I called and got no answers, but plenty of people saying they would get back to me. It took 8 phone calls before the service manager at Barrie Subaru told me that the company felt it was not a manufacturers defect, but rather dirt that caused the rust, and that they were happy to pay for half of the repair. Reminder, this is 18 months after the purchase of the vehicle. There was also no way to talk to the person who had made this decision but I did call customer care and gave the lady there an earful, without purpose, really, as I asked if the call was recorded or if she wrote anything down. The answer to both was no. So here are a few things I want to point out:1- Of course, they are happy to pay for half. They should be paying for the whole thing. A friend of mine had the same problem with her Toyota truck. They said the rust was caused by sand. However, the clear coat was intact. 2- What would they have blamed the rust on if I had had the chance to clean my car that morning? 3- I didnt have the chance to clean my car because of Subarus faulty battery. 4- The car still surges forward when Im stopping. 5- This is a crooked company that does not care about their customers. If you disagree, try reaching a human being who has any authority to make a decision. 6- What kind of sport utility vehicle cant handle getting dirty without immediately getting rusty? Again, see their commercial. They should definitely NOT be marketing to dog owners. Please, dont trust the car awards. This is not a reliable car or a consumer-friendly company. They want you to buy, then wash their hands of you.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

We purchase a brand new Subaru Forester in 2009 and the transmission went at just above 60,000 miles and just over 5 years -- warranty expired barely. We took it to Maple Hill Auto Group in Kalamazoo where they replaced the transmission. All the maintenance records were submitted to the warranty group at Maple Hill. All the preventative maintenance was completed by a reputable company who does a thorough job. We received backlash that some of the work was not completed at a Subaru dealer. The bill for the transmission was greater than $5,000 dollars. Maple Hill did not provide a vehicle and took 3 weeks to replace the transmission. When it was finally replaced, I paid for the vehicle and drove off. After 1 mile the vehicle would go over 25 MPH. I returned and told that they must have received a defective transmission from Subaru. I waited another week and 1/2 to finally get a transmission that cost over 5K. No vehicle to get through the time period and no assistance from the Warranty Group. We will never purchase a Subaru again. We have receive feedback from consumers who own GM products. They provide 100K warranties and they help assist with issues that arise just after the warranty expires. Do not purchase a Subaru. They do back their vehicle the way they should and expect you to overpay for service on their vehicles. They do not value customer satisfaction. They view problems with the vehicle as an avenue to gain profitability.

Ive always been an American car buyer, but Ive always been intrigued by the Outback. I have been researching your vehicles for some time. So I decided to buy my first Subaru. I went used, and I bought it from Subaru of Melbourne Florida. Here is my nightmare of an experience, this the letter I wrote to the dealer: Hi Shannon, I dont know if you remember me, but we talked about 4 weeks ago. I was interested in a 2011 Outback that you had for sale. As a matter of fact I did come down from Michigan and buy it. It was one of my worst buying experiences ever. I told Larry to have everything ready. I would be there by noon on 4-3-2017. I was on vacation and didnt want to waste a lot of time. Got there by noon, left by 3. Here is a list of problems and delays:1. In the picture on your website the car had a trailer hitch. I wanted that, but no hitch. Larry said they had to take it off because it wasnt a Subaru hitch. It was after market. So I have to buy a hitch. U-Haul is 300.00. 2. In the picture on your website it had a rear cargo mat. No mat. Larry said it was bad, so they threw it out. He finally gave me a used one from another car. 3. It took 45 minutes to find the second set of keys. OK, so I got the car, drove it home to my place in FL. Waxing it and notice a dent in the front fender passenger side. I had it removed by a dent removal service 195.00. I did ask for detailed pictures that I never received, and I also ask Larry if there were any paint deficits or dents. Of course he said no.The final thing, drove it to work yesterday in the dark and notice a headlamp out. Now I know there is an extended warranty for bad headlamps on 2010, 2011. So I replaced the lamp myself and found that Larry and your dealership had left non Subaru HID headlamp conversion kit on the car, so now I dont know if Subaru will honor the warranty.

Just bought a 2014 Subaru Outback. The seats are breaking down, the cushion is compressing and the leather is puckering. I was told they are all doing that and it is not covered by warranty. Seriously! A $40,000 and the seat looks like crap with less than 1000 miles? I have 5 friends who have 2013 Outbacks and the seats look brand new. Also, is anyone having their seat warmers turn off? I was told they turn off once they get to a certain temperature but this is not stated in the manual and this does not happen on the 2013 models. Could not get an answer as to if this were a new 2014 feature. Basically left the dealership feeling like I just need to suck it up and live with puckering seats. Would love to hear if anyone else is having this issue. We all need to rise up and revolt! Maybe then Subaru will fix what obviously is poorer quality seats from 2013.

Just wanted to give feedback on my new purchase: Gateway Subaru Delaware. Pros: overall satisfied with my purchase, this was our 3rd Outback (2008, 2011 now 2015). Changes promoted purchasing upgraded Outback. 2015 purchased with every option available. Eyesight option just great! Cons: GPS not as accurate as my Garmin portable. Had I known the lack of function & accuracy I would left it out from my purchase.

I genuinely like the idea of warranties but have always found they cover next to nothing. As a woman with little mechanical background, warranties offer the false promise of safety and help where none is likely to be found.

Subaru - love the car, hate the company! This is just the latest issue I had to deal with on my wifes 2014 Outback Limited with the special appearance package, a car that stickers for close to $37,000. In hindsight, I should have bought a Lexus NX for that price! I have had countless issues with stupid things in this car. The AC broke and the first time they fixed the car, they pulled a part off another car on the sales lot (really?). Every wheel molding installed by the factory fell off. The rear storage plastic covers all fell apart. I have had multiple sensor issues including the one described below. The list goes on. And the closest dealer is an hour away so if they never take your word for anything and they never stock parts in house, so every fix requires a minimum of 4 trips. My last experience was actually four trips to a dealer 2 hours away.In fact, I was right the whole time every time and in this last experience, dealer tested the issue using a tire pressure gauge, one who he admitted was faulty. A simple, cheap TPMS troubleshooting tool would have avoided everything listed below. Why? Because one of the sensor batteries was low, but they were incompetent in finding it. Perhaps this email sent to the dealer says it all:Just as an FYI... I just responded to the Subaru of North America survey with the following statement: Dot was the WORST representative you can hire to help your customers. She is adamant about protecting Subarus resources than solving a customers safety issue, regardless of policy. If leaving your customers high and dry with a valid safety issue that causes frequent distractions to whether my wife is low on gas, TPMS, etc. is UNACCEPTABLE!! I had to sneak around DOT in order to get to a manager of the team who is now at least providing the resource of time towards my issue.I DEEPLY fear my issue will not be resolved, despite my photographic proof of the issue that is FALSELY causing safety alerts during my wifes driving of the vehicle. I explained this inexcusable behavior by Subaru has now put my future trust in Subaru in serious jeopardy. This is my second Subaru, my first being a Saab 9-2x, which makes this car my first with Subaru directly. With a car being allowed to travel on the roads with a serious safety issue is unquestionably irresponsible of your company. And Dot makes sure I do not get the help needed. She was yelling at me and a disgrace of your organization.REPLACE TPMS sensors immediately under warranty. I am at a loss at what else there is to do. This is the position I am now in. If there is any way we can escalate this within the Subaru executive organization, it would be greatly appreciated. I cannot fathom giving my wife her car back with this serious safety issue questioning her constantly whether or not her tires are safe based on the continued false TPMS sensors, only because you are unable to reproduce the issue, despite my three documented and photographed incidents SINCE leaving your service center on my last two visits. Despite the policy, I am seeking replacements of the TPMS sensors to give my wife the safety and security she needs as safety is our number one concern when purchasing a vehicle.Whatever we need to do, please lets continue to push for escalation wherever possible. Subaru has a responsibility to stand behind the safety of their vehicles under warranty. While my wifes car is in your dealership service center right now for the third time in three consecutive weeks, you have the opportunity to make this right. You have the proof it happened three times after leaving your dealership, that is all that should be required for replication of the issue.

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

I received yet another recall letter on my 2006 Subaru Forester from Subaru dated 11/11, this one for the front lower control arm. The letter said to contact the dealer immediately as it could cause a crash. I am told that the earliest date that the Subaru dealer in our area can deal with it is at the end of April, 2012 because the parts that need to be replaced are back-ordered. If this was the only time this happened I would not be so upset, but I keep getting similar notices along with malfunctions such as the steering column which stopped working, computer malfunction and rusted wheels that happen every few months, and which are very expensive to have repaired.

Well I finally got to drive my 2019 in a descent storm that came through the Sierra Mountains on Saturday the 12/7/19. We started in a downpour and ended in a downpour and snowing in between, I am talking approx 1 of rain per Hour and heavy snow going over the Echo Summit. I have been living in the snow area for about 40 years so I considered myself kind of an expert with snow driving. What I dealt with so far -- First of all the car itself handle excellent on the snow didnt even have to put Crosstrek in XMode. Know for the downfalls -- 1.) Headlights kept getting blocked by snow accumulation. I had to stop twice during the 80 miles through the snowing drive part and clean them off. 2.) Eyesight stopped working which didnt affect the car driving. 3.) The temp gauge was stuck on one temp probably due to the snow build up on the front of vehicle. 4.) the Fog lights were not an option due to snow accumulation on the front of the vehicle. 5.) Right side of windshield got snow build up due to the wiper wasnt built to clean that far over to the right.

I leased a new Impreza from Ganley Subaru of Bedford, OH, three weeks ago and have been there for service four times already with still more safety issues hovering over my head. I discovered (the hard way) that all Imprezas have at least these problems: 1) The wheels are wobbly causing shakes and vibration. I have been to service three times to get them fixed, though it got better, it is still shaky. 2) The automatic unlock switch cannot unlock any door if the lock key at the door is in mid-way position. This is a severe safety risk in case of accidents if a person has to exit the car quickly after fire or flooding.3) The information gauges for gas mileage and distance of travel are practically useless and are off by 50% or more which means you can run out of gas if you rely on these gauges. 4) The advertised gas mileage of 32 MPG is questionable, since all information gauges give you the wrong readings. 5) After parking, the steering wheel gets jammed and locked and requires some wiggling effort to unlock it.

Before you decide to purchase a Subaru, be sure to check ALL areas of the car to make sure it has been COMPLETELY painted. YES I did say painted! Under the hood should NOT be just primer, it should be painted and have a clear coat on it. Look closely at ALL of the seams, inside the door jams, the bottoms of the doors, the hinges of the hatch or trunk, the gas tank lid. My Crosstrek only has an overspray or primer on these areas. For those who dont know, primer is grey and a clear coat is what makes your paint shiny.Subaru is NOT giving their cars away, youre paying FULL price so, you should be getting a FULLY painted car! Check out other car manufacture paint jobs before you enter a Subaru dealership. The affordable Kia has an excellent paint job as does my VW beetle and my VW Sportwagen, Chevy also does an amazing job. Look under the hoods of these other automakers cars and youll be rethinking about the so called quality that Subaru delivers.Youre paying a lot of money for top quality so, why settle for less than mediocre? You know its a bad paint job when you bring your car to have it detailed and the detailer recommends that you get rid of the car before it rusts! And I thought I was buying quality, boy was I wrong! Dont make the same mistake that I did. I am currently working with Subaru and it does not look favorable. If they do decide to help me out I will update this post.

Subarus Mr. Shiro Ohta, Chairman, President and CEO of Subaru Canada, disappoints and his public relations personnel fall short in customer relations. In October 2014, I purchased a 2015 Subaru Outback. If the automotive review reports are accurate, I should enjoy a few years of worry-free driving. Notwithstanding that possibility, I have already decided that I will never buy another Subaru product. My decision has nothing to do with the product but with the purchase experience and the failure of Subaru Canada to address what I believe is a legitimate concern.When I ordered the Subaru car I was informed to expect delivery by the end of December. At the time, I advised the sales person that I had a pre-planned trip in mid-January and that I required a vehicle for that date. I was assured that would not be a problem. Sometime during the latter part of November I contacted the dealership to inquire on the status of the vehicle and was informed that equipment supply issues could delay delivery, pushing the arrival of the car to mid-January. I proceeded to adjust travel plans by cancelling half the trip. By mid-January, I was now informed that a January delivery was unlikely with a new estimated date around the third week in Feb. Finding myself in the position of having to rent a car, I informed the dealership that I would be back home for the last week in February. On the third day away from home, I received an email indicating the vehicle had arrived.While the dealership did what they could and have no control over the timeline connected to vehicle production, Subaru Canada could offer nothing more than to say, after the fact, that it was normal to wait 4-5 months for a car, when the dealership indicated a 2-3 month time frame. Misinformation from my perspective. Subaru has been enjoying a tremendous growth in vehicle sales and perhaps their production capabilities cannot handle the demand. Thats understandable. What is not understandable, particularly in consideration of their increased profits, is how they could simply dismiss my concern regarding the extra costs I had to incur for the ongoing changes in delivery dates by offering a take it or leave it apology. When they could have offered to pay all or a portion of the car rental or maybe offer another year on the warranty or anything to retain customer satisfaction, they opted to offer nothing tangible. As an aside, I once saw a sign hanging from the ceiling in the garage area of a car dealership which referred to the golden rule. Rule #1. The customer is always right. Rule #2. If the customer is wrong, read rule #1.In spite of two letters, with one being a registered letter to Mr. Shiro Ohta, my communications have received only a dismissive response from someone referred to as a Specialist, Social Media Communications & Customer Experience. I have purchased many new vehicles over the years from several different manufacturers. The professional excellence associated with the purchase experience is no less important than the product itself. The Subaru brand has not lived up to my expectations in customer relations and for that reason I just purchased my first and last Subaru product.

2013 WRX with less than 40000 miles on it is about to receive its 2nd engine replacement. Always kept stock and always maintained to spec. I use to shrug off WRX stories about blown engines, assuming that the drivers were somehow neglecting or abusing the cars. Ive been proven wrong. Oil bypass and burning, spun ring lands, leaks coming from everywhere... it is all real. Heed this warning... Subaru under engineers their boxer drivetrains and you have a 2/3 chance of owning a nightmare car. The perception of a reliable Subaru is just clever marketing and die hard fans trying to boost their own egos. Id never buy another one.

Would we purchase another Subaru Crosstrek? Would we purchase any Subaru vehicle again? No! Our 2013 Subaru Crosstrek XV has been a disappointment in several areas. First, the fuel mileage is nowhere near the manufacturers claims. Subaru base their highway fuel mileage estimates on 55 MPH. So if you are on flat ground, doing 55 MPH, with no headwind, then you might get the 33 to 34 MPG that they claim. But, if you are like me and drive at the posted Interstate speed of 65 to 70 MPH (or drive about 5 MPH above the posted speed limit) then your actual highway mileage will be in the 27 to 28 MPG range. Now if you add in hills or mountains, your fuel mileage will drop to 24 to 26 MPG.The worst highway mileage we experienced was out in Kansas on Interstate 70. While driving 80 MPH into a headwind, our actual fuel mileage was 18 MPG. The rolling hills of Kansas, combined with actual highway speed and headwind, will ruin any claim of good fuel mileage. There is no way that the Subaru Crosstrek will get the claimed fuel mileage in actual real life driving conditions! Any type of sand or small rock will damage the vehicles paint. When compared to our 2008 Honda Civic, the 2013 Subaru has a horrible paint job that will not last. The interior of the vehicle is cheap and wont last. The plastic is cheap and very light duty. The vehicle has a rattle that has never been found. The fabric on the seats frays easily and is also cheap. While vacuuming the carpet, I found a tear. Our Honda Civic has a higher quality interior - and that isnt saying much!Our Crosstrek began using oil and the consumption was so high that Subaru did a Short Block replacement. In other words, we had to have a new engine put in before our vehicle had 35 thousand miles. The Boxer engine is very poorly designed and despite so-called improvements, will not give you good fuel mileage (see above). For example, before you purchase a Subaru, you better walk out to the service department and look at how much the dealership will charge you to replace four spark plugs that cost $25 at the most. In fact, you might want to look at how much they will charge for recommended maintenance schedules. You will discover that owning a Subaru is very expensive. You are paying a premium price for a mediocre vehicle that is below average in quality. If you want a quality vehicle, then dont buy a Subaru!

The car chargers are faulty. They keep blowing up now twice in few months. Every time I have to waste a whole day to fix them. They keep trying to convince me that the problem is with my adaptor but thats not true. I have used the same adaptor for 10 years with my last Toyota with no problems. Needs to be fixed permanently. What an annoyance.

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

My wife was driving our brand new 2014 Outback. She went slightly off the road and attempted to engage the break release to allow the four wheel to kick in and get out of the small depression she was in. She couldnt get it to work. She called a towing service. They came out and a young man got in the car and engaged the transmission apparently thinking that by moving forward and backward he could get the car out without pulling it out with the truck. In a few minutes the car started smoking and within a few more minutes flames appeared that couldnt be put out with the tow truck fire extinguisher. The car burned up-a total loss. It was a frightening experience for my wife and makes us wonder how this car could possible erupt into flames. Anyone out there with any insight?

After doing extensive research with friends and family, lots of online work, the wife and I decided to purchase our first new car. Big mistake with Subaru. W/in the first year we were burning a quart every 700 miles. The dealer said to carry a quart with us. After numerous complaints to the dealer, they finally decided to do an oil consumption test. After 700 miles (of test) I finally checked the oil level and we were a quart overfilled. P.O.ed... I brought it back and confirmed the overfill... They told me they must not have calibrated the fill gun. Really??They restarted the test to confirm the excessive burn. Dealer then re-did some piston rings and said good to go. 300 mile road trip to find, after 100 miles the oil light came on again... Calling the dealer again, numerous times to get a call back, they said it is normal. Again... My wife took over the communications with them. After only a year and a half I sold the POS... Do not let Subaru BS you. A brand new car should NOT burn that much, let alone need to car Extra oil with you!! I could write a book on this one... but wont waste your time.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

I have owned Hondas, Mazdas and Saabs and there is no question that the Subaru Outback is the most uncomfortable and annoying car I have ever owned. I just traded it in after only 2 years, and I am so relieved and thankful to have gotten rid of it. Just so that you know the importance of this, I always keep my cars 15 years. I have never, ever in my life traded in a vehicle. I usually keep my cars for 15 years and then sell them to a private party for a couple thousand bucks at the end, usually b/c they are in such great condition. I am writing this because I want to help others avoid making the same mistake I made, a very expensive mistake.I had a 2014 Subaru Outback, the Limited version, with the 2.5 engine, auto transmission. I was interested in this car because I had always heard how great Subarus are and I wanted a comfortable and larger car that was dog-friendly. I test drove this vehicle three times before I bought it. ***None of the issues listed below are either evident during a one-hour test drive, and/or become annoying until you have driven the car for a few months.*** I recommend that you ask for (at least one) day-long test drive of any Subaru, especially the Outback, before you buy one. Heres why I got rid of this car (NOTE: All of the issues below I addressed with the dealers and they told me this is all normal behavior for these cars; also many of these issues are common complaints from owners):Worst transmission in the industry. I do not know how anyone can stand to drive this CVT transmission day in day out. I had an automatic. Imagine stepping on the gas and the car feeling like its about to choke, like the transmission is failing. It is especially bad when the car is cold. I did not notice this during the test drive. I believe you have to have a few thousand miles on the car, and/or be in normal traffic or driving conditions to understand how bad this transmission feels. Rough, choky, sputtering doesnt even begin to describe it.Worst A/C in the industry. When you are in Arizona (or DC or Florida or anywhere where it gets hot) and its 108 degrees, the last thing you want is a car that doesnt cool. The A/C on these cars STOPS COOLING when you step on the gas. Dont believe me? Put your hand in front of the A/C vent and step on the gas. The A/C keeps blowing but the air is warm. Ridiculous. Worst seats in the industry. If you have even the slightest back problems, do not buy this car. Also do not even think of long road trips in this car either. The seats will kill you.Worst handling in the industry. Speaking of long road trips, another reason why you will not want to take long trips with this car is the fact that the car wanders on the road. You are fighting with the steering wheel constantly to stay in the lane. Yes, again, all this is normal behavior for this car, according to several Subaru dealers. And this wandering is among many issues with steering/handling that people have complained about on this forum, with little to no resolution. I rented a Ford Escape last weekend and I was shocked at how well that SUV handles, compared to Outback, which costs $10,000 more. (The Escape has other negatives, however.)Worst infotainment system in the industry. If this is important to you, keep shopping. DO NOT buy this car unless you get the navigation, which comes with a big infotainment screen. Otherwise you will be dealing with a tiny little screen that is smaller than your phone. If you have an iPod or a USB drive full of songs, good luck trying to get the Outback to play the songs, or specific songs. Want to find Dave Mathews Band? The song search is pretty much impossible. The Bluetooth is crackly and terrible (another common complaint). The audio sound is awful, but I know nobody buys these cars for acoustics and audio sound. Speaking of sound, also, the car is very very noisy, but I know no one buys these cars for the soundproofing either.Worst backup camera in the industry. The resolution of the camera is so bad, I dont know why they bothered with the backup camera to begin with. Dont expect to see much of anything from that camera if its raining. Worst auto body in the industry. When I go to Costco or whatever, I park my cars away from other cars, in the farthest space possible. Thats just how I roll. And yet this car already had several door dings and chips and scratches. The exterior paint/metal will not last 15 years. In fact, it looked like junk after only 2 years. The Subarus are also no match for bird poop or tree sap; both had already damaged the hood.Horrible fuel economy (I never got more than 19.7 mpg) despite being a supposedly green automaker. I only did city driving, but thats what I got. Also, the major reason why I did not buy the larger 3.6 engine is because I did not want to buy a gas guzzler. But in fact the 2.5 is also a gas guzzler. So I ended up with a really slow, under-powered car (read: zero pickup off the line) that guzzled gas.I do have two good things to say about this car. A, it doesnt require premium gas. And B, it has excellent resale value (because I guess theres a lot of people out there who dont care about the above-mentioned things and just want a car to haul stuff uphill or in snow). If your only interest is having a very basic AWD hauler, then this may be the car for you. If drive quality, comfort and fuel economy are important to you, arrange for full-day test drives, preferably several of them, before you buy. I feel like Subaru, especially with the Outback, tries to market itself as a step above other compact and intermediate SUVs. They should give their marketers a raise, because they sure conned me. Hope this helps someone avoid making the pricey mistake I made.

I have a 2014 Subaru Outback that I bought new. Until now, I loved my car. A few weeks ago, I noticed it having difficulty starting. This happens both when I use the key to start it and when I use my auto start. When it began, it wasnt cold out (I live in Minnesota). It was almost 50 degrees. The car would take longer to start and keep turning over before firing up. Other people even noticed it. I took it in for service and they tried doing a computer reset and told me that should do it. It didnt work, so I took it back.Meanwhile, I had done some research and found that some Subarus can start doing hard starts, which is exactly what this seemed to be. Unfortunately, the dealership I took it to did not take me seriously and tried to tell me that it was normal for my car to start that way in the cold weather (by this time it was in the teens outside for temps). They were unwilling to see it as an engine issue and told me that all cars do this, which was completely ridiculous. Prior to bringing it in, it almost would not start one night and I thought I might have to call a tow truck. If this is what my car is going to do at 3 years old, it needs to go. A Subaru dealership is telling me this is normal for the car and it cannot be fixed, and apparently it isnt that uncommon for this car. I need a reliable vehicle. I plan to get rid of it and get a vehicle I can trust to start. Its disappointing because I really liked this car.

Just 3 years after buying our Subaru Outback 2014, the electric parking brake device failed, locking our car down and making it unable to shift gears. We had to manually release the parking brake using the extremely poorly written advice for a labor intensive cranking process (turn 250 times but not 300 or youll break something!) with a terribly designed device. Repairs to this piece cost $1050 ($660 parts replacement). Big waste of money for a feature no one wants (electronic parking brake). Im sure Subaru doesnt mind making money on the replacement parts, though. Will not buy Subaru again.

I purchased a new 2016 Subaru Forester SUV. The electronic rear door (hatch) will not open at times. This has been a persistent intermittent since the first week I got the car. At first I was told that I was not doing it right. It should not be that hard to open the rear hatch on a car that a college educated intelligent person cant open it! After some time and the realization that it was nothing that I was doing wrong, I started bringing it in for repairs. After three repair trips to several dealers -still no fix. BEFORE you consider purchasing this car, I suggest that you google this problem. You will find that it is a persistent & common problem with Subaru Forester and that Subaru has not redesigned or fixed this problem. What a drag standing outside my new 30K SUV with hands full of groceries in the rain and being totally unable to open the hatch! (Disconnecting the 12V battery and resetting everything will make the electronic hatch mechanism finally reset itself.)

We bought a new 2019 Subaru Crosstrek. It has the Worst gas mileage we have ever seen in a vehicle. Its getting 13mpg. We have owned it now for 3 months. Now the dealership has says it will get better the long we own it!! We would like to file a lawsuit against Subaru and the dealership for false advertising this product. It does not get Nowhere what they are advertising. Maybe we bought a bad one. If so we would try another Subaru.

I have a 2-year-old Subaru diesel Outback and the clutch failed with less than 30,000 km on the odometer. Subaru have refused to take any responsibility under the warranty, saying that it is due to just wear and tear. I have been driving manual vehicles for 45 years and have never had an issue with a clutch but I have been told by the company that my driving skills are the issue. What a cop-out!! This is my first and last Subaru.

2015 STI was the suck one ever. The engine was burned out in 12k mile. I called them and they replaced it. After 5k mile its happened again. I called them again and they said they didnt wanna fix it. Ill recommend to anyone and any websites about this bad company.

We purchased a 2016 Forester in October 2015. In June 2017 we were hit on the passenger side causing our Subaru Forester to be totaled in an accident that also resulting in an emergency c-section. We paid $24,000 to buy a brand new model and drove it less than 2 years before accident. During the accident I hit my head hard against the side and no airbag deployed. I have had painful headaches since and am seeing a physical therapist for head and neck pain. The body shop that inspected our vehicle told us the airbags should have deployed based on the fact that we were hit directly on the passenger side where the side sensor was. We waited over 6 weeks for Subaru to inspect the vehicle and get back to us with an answer about airbags. They gave us a very generic response that because we were hit at an oblique side angle the airbag may not always deploy. The next vehicle we buy brand new and spend $24,000 on will certainly have working airbags in any situation. It is federal law to have airbags in vehicles, to have a scenario in which the manufacturer can declare the airbag may legally fail is baloney to put it nicely. Before the accident we absolutely loved our Forester and I truly wanted to be able to say that the Subaru company was helpful to us during a rough time. I felt we were ignored and all of my husbands attempts to discuss our situation were handled without care. I would have liked for someone to have spoken to us on the phone directly instead of feeding us generic emails basically saying there was no answer and we had to wait. I would have liked to have known the $24,000 vehicle we invested money into might have bought us more care when being in an accident and being left without our car with a newborn.

Ordered new car and was told to expect it in 1 week or sooner. Did not make it. Was told it was on truck and delivery next day. Did not make it. No one knew where exactly the car was. Should expect sometime next week! They had no problem cashing my check immediately.

Very excited to get my new Subaru Outback 3.6 at the Subaru North Houston. When I arrived the salesperson Brenda was very sweet and helpful. Little disappointed that I bought the car that I was not intended to buy. When negotiating with Brenda, she went two times or three to talk to the manager. Although I was not sure whether to buy the car or not depending on the price, the manager came toward me with a very negative energy and in front of the sales department, embarrassed me raising his voice disapproving my request. He accused me of things I was not doing, like looking on my phone searching for a better deal while I was doing some homework on my phone for my Family Nurse Practitioner. Other customer were looking at me how I was being yelled at, I was very embarrassed. This is one of the worse experience I have experience and as an ER Nurse, I have experienced many.He had no right to attack a customer, very simply, he could have just refuse the deal. He bullied me on how much money I have in my bank account and insisting if I can put $7200 down then I can put $8000 down. I was shocked, paralyzed, and was so embarrassed to move from my chair. When he left, Brenda apologized for his unprofessional bully behavior. So sad that I had to switch from a Honda to Subaru and had the worst experience in my life buying a car. I know what I did was the wrong decision to buy a car from them, but I literally felt so bullied that I was very embarrassed to even walk around and walk away.I believe in making mistake and correct them as soon as possible, but after being there 5 hours because my partner bought the same car I did, he never came and apologize. Not that I care about an apology but maybe could have ended the negative experience in slightly better closure. Now I have a car that I dont want because of the bully of Subaru Manager. Not sure if anyone can advise me if I can do anything at this point. This is my experience with my Subaru. I thought it was going to be a lovely and beautiful experience, turned out to be an absolute nightmare!

My husband and I bought our very first Subaru (2007 Outback) believing we had bought a great car that would serve us for many, many years. We were wrong! At 69,000 miles the turbo blew. Then, recently, the turbo blew again at 82,000 miles and took out the engine with it! Subaru doesnt want to do anything but sell us a new car! I am mad as hell and want to tell everyone that Subaru is not what they represent themselves to be.

Engine Failure on 2014 Subaru WRX w/ 14k miles - To preface, I bought my WRX brand-new, less than 12 months back (Nov 13) with only 7 miles. Since purchasing, I properly broke in the engine, have had it regularly serviced, & have not made any modifications to the car whatsoever. Over one month ago, I was driving along on the freeway (cruise controlled in the fast lane @ 75 mph) and the engine completely ceased on me w/ no notice or unusual sounds. After taking it in to the closest dealership, I found that the small block would need to be replaced & that the reqd engines are back order for OVER ONE MONTH. 5 and a half weeks later, Ive yet to receive my car back after numerous broken promises & have found further issues with my car, including unexpected damages to the pistons/rods & a potential need to replace my clutch (which would not be covered under my standard, or additionally purchased extended warranty). With all of the issues that Im having - Im starting to believe that maybe Im not the only one... Anyone else having similar problems? What should I do from here? HELP.

Major transmission issues within the first 25000 miles, 2 years. Brought my manual 2017 WRX in due to noise in transmission area. They said some parts need to be replaced (bearing, etc) and they installed plate, cover, spring, fork, bearing, flywheel and the whole thing. Picked it up on Wednesday and on Thursday while driving on the freeway something popped in the transmission area and the car was towed back in the shop (Carlsen Subaru in Redwood City California) in less than 24 hours from the time I had received it. This is absolutely unacceptable. I have been driving transmission manual cars for 30 years and to get this kind of performance at such low miles is scary.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

My girlfriend bought a Certified Pre-Owned 2013 Subaru Outback from Kendall Subaru in Fairbanks in December of 2013. Within 1,000 miles of purchasing the vehicle the oil light came on. We brought the vehicle back to the dealer with the complaint of oil consumption. They told us that a quart of oil every 1,000 miles is Normal. But they would conduct an oil consumption test. Their test showed that the car was consuming a quart every 1,000 miles. Subsequently the oil light has come on 3 times. We called Kendall again and the service manager said this I did speak to one of the Subaru mechanics back there. And he said they are designed a bit differently from other vehicles. And he used the term the crankcase doesnt quite hold the same amount of oil as other vehicles. He compared it with the Toyota. So he said yes you would burn a little more oil faster because you just dont have the amount in the crankcase that other vehicles may have. When you come in I would ask the advisor to please let a mechanic explain it to you, because when he explained it to me it totally made sense. You have got to be kidding me? Do they think we are that stupid? I have the recording of the service representative on my phone. People need to hear this. We are talking a 2 year old car with 22,000 miles on it!

2010 Subaru Impreza Outback Sport - This car was bought new and received all recommended service. At 40,000 the motor had to be replaced. Subaru insisted that the car be towed over 50 miles to a dealership, and before even looking at the engine, the dealership placed the blame on the local shop that did the last oil change. Dealership told us the most it would cost to repair the engine was $6000 for a new engine. They ended up charging $6000 for rebuilt. Several mechanics with no affiliation to Subaru have said this was an engine malfunction. An internet search reveals that a leaky gasket is a common problem with this engine. Subaru has done everything possible to avoid honoring its warranty and recently delayed our court case. I cant say enough bad things about this car and this company. This is by far the worst experience I have ever had with a car, new or used.

I last had my oil changed on 23 August 2013 at #1 Cochran in Monroeville PA. Yesterday, my 2009 Subaru engine began knocking. No oil lights came on over the past months. Engine blew. Now a new engine or car. Subaru has faulty warning computer.

My wife and I purchased this car and purchased the extended warranty, just in case. While on a long trip, the check engine light came on and within 10 minutes, I had lost all power from the turbocharger. The dealer informed me that the oil feed tube filter was clogged and caused the failure. This is not listed anywhere as to maintenance or inspection. Bottom line is, the dealer stated that my warranty is expired by three months and they wont be covering the costs. Ive owned several Subaru cars and was thinking of buying/trading up, but if your systems are not capable of even lasting to 100 thousand miles without a catastrophic failure, surely I wont be making any further purchases from your company. I change my oil personally every 3k, and the car has only 94k miles. What kind of product do you call this? So, what youre saying in your email is, Yes, were aware of the problem but were not responsible since we didnt issue a recall or even a TSB concerning this filter screen and we absolved ourselves of all responsibility regardless of impeccable maintenance per factory recommendations. Therefore, **. Really? Just how long do you plan to remain in business if this is how you operate? Sort of an already got your money, dude attitude? This car didnt even make it to its first timing belt change and thats somehow OK with you? I cannot believe a corporation as big as Subaru absolutely will not stand behind its product! As an ASE-certified master technician with over 25 years in this business, Ive been repeatedly asked about who makes a good car and without question, the answer wont be you, quite the opposite. Im absolutely appalled! Ninety-four thousand miles and a hidden, non-serviceable filter takes out a turbo and possibly the engine with it, and you say tough **!

The CVT shift simulator (Ascent) is constantly out of sync and shifting up and down. This is especially noticeable during initial start. This needs to either be disabled or at the very least a user selectable option.

Our 2016 Subaru Outback seems like it is possessed. On Monday, July 27, 2016, we were parked at a restaurant when our daughters noticed the rear liftgate opening on its own. At the time, the only people with the keys to the locked vehicle were me and my wife, who were both 75 yards away inside the restaurant. Neither of us was handling our remote keys. It seems highly unlikely either of us accidentally hit the remote button.Since we were staying at a hotel, I disconnected the battery so that the liftgate would not open overnight. Once I reconnected the battery, a whole host of other electronic issues started. Half of the readouts on the dash intermittently stopped working. They were the information display between the tachometer and speedometer, the readouts associated with the air conditioner and the map display and GPS. The clock, which worked when reconnecting the battery, then was stuck at 9:19 a.m. The right front remote window control only worked from the passenger side, not the drivers side.So, we drove straight to our destination three states away, not stopping or turning off the car since it had taken three seconds to start after battery reconnection. I was unsure if the car would restart again. We drove to the Subaru dealer in Normal, Illinois. As expected, the problems cleared up as soon as we hit the dealership service bay. The dealer spent a hour wiggling wires under the dash and driving over bumps along with putting it on a code reader.We got a PNF--Problem Not Found-- diagnosis and we left the dealership very disappointed. I parked the car two miles away, went into the house and returned five minutes later to find the liftgate again open wide. At that point, I abandoned the remote-entry key and used the key that did not have any remote features. Unfortunately, once I unlocked the door, the car alarm began honking and was only silenced after starting the car.At this point I am considering selling our Subaru with only 3,000 miles on it. We have already endured a painful recall of its steering column and now this liftgate issue. I have zero confidence in Subaru and this vehicle keeping my family safe. I am writing this only to alert other Subaru owners who may experience similar problems in the future. Maybe I can trigger a similar national recall as the Subaru owner who had the steering defect.

I own a 2013 Impreza with 35k miles on it. I have been into my local dealership twice regarding my oil light coming on too soon. I went through an oil consumption test once and the first 1200 miles, it was fine, so the dealership said to let it go and if the light comes on again to bring it in. It came on 3200 miles into the oil change interval (dealer recommends 5500 mi, Subaru recommends 7500 mi). It was 3/4 of a quart low. I asked what can I do about this knowing very well that this is an issue with this car. I was told to contact Subaru, which I did.A week goes by and I dont hear anything other than I will call you on a certain date, which they did not. I called them and was told that they will not do anything until it burns 1/3rd of a quart of oil every 1200 miles. And even then, I would have to pay for an engine tear down to diagnose the problem regardless if it is still under warranty or not. I realize that the fix is expensive, but they built a faulty product and need to stand behind it and I shouldnt have to pay anything out of pocket when they know very well what the issue is. Never again will I buy a Subaru.

We have a 2009 Suburu Forester with 8,790 miles on it. We drive relatively little compared to many families, and have taken excellent care of the car, meeting all of the required inspections. Last Sunday (Oct. 31st) ,as I backed out of a shopping mall parking place and started down the aisle toward the exit, the car gave a sudden sharp, powerful acceleration, as if the accelerator was pushed down hard. It lasted only a couple of seconds, and did not cause a problem. It did not reoccur the next day. However, on Tuesday (Nov. 1st), it happened again, this time causing a small accident. My wife pulled out of a parking lot on to a small side street, immediately making a left turn toward the main thoroughfare. The car gave the same sudden, sharp acceleration as she was making the turn and, as a consequence, the right front tire slammed into the curb on the far side of the side street, before she could brake, slashing the front tire. Although only one tire was involved, we had to buy 4 new tires (at a cost of $616).We are making two requests: 1. Reimbursement of the cost of the new tires 2. Investigation of this potentially dangerous condition to be sure that it doesnt happen to others.

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

2015 WRX engine failure, 5600 miles - I have had my car about 4 months, leased as new car. On 4-18-15, engine light blinked on, I stopped car to check manual, it said to slow down reduce load on engine, and get to dealership ASAP, that was Saturday eve. Manual said it was ok to drive. I ran some close by errands Sunday. Took to dealership Monday AM. After a while, I was told that a plug had lost its tip and was misfiring... ok, quick fix. Wrong... service mgr informed me that there was a hole in the cylinder, that I would need a new engine. LUCKILY, under warranty. Down time 2-3 weeks. They rented me a car, they were very nice at the service dept. Hopefully no problems after this is fixed.

To say I have had a bad experience is an understatement. Week one, battery dies leaving me unable to open the rear hatch to access my dog crates. Month 2, my AC dies (in the summer... I live in Texas). Battery continuously dies, replaced multiple times. Advised that battery drain has been addressed, pure lies. Tailgate latch breaks (remember dog crates mentioned before?) 17 months, Transmission goes out- even though multiple sources prove that the 2019 has multiple tranny issues, dealership tried for 2 weeks to make me pay for the entire new transmission. These are just a few of the issues Ive had. ***Not a dog friendly car!!!

Recently we purchased a 2007 Subaru Outback, our 14th Subaru. This is the worst SUBARU that was ever made! It had 107,458 miles on it, so we thought we would be driving it at least to 250,000 or more. However, on day 6, the engine caught on fire in Virginia, 699 miles from home. SO we paid to have it towed home, another engine was put into it and guess what. That is now gone too. In between these 2 engines the brakes had to be replaced because the lines rusted and broke causing fluid to leak all over the place, but because Im the 2nd owner SUBARU of AMERICA will not help at all.EXTREMELY DISAPPOINTED, especially finding out that they have been having engine problems and brake issues with these vehicles. BOTH issues have been causing these 2007s, vehicles to catch on fire. SHAME on you SUBARU of AMERICA, consumers need to know these vehicles catch on fire because of engine and brake issues. WE were a SUBARU family, but this month I bought a TOYOTA and a CHEVY, its the first time in 26 years that I DIDNT BUY ANOTHER SUBARU. Clean up your ACT BEFORE SOMEONE GETS HURT or even KILLED!!!

Power liftgate issues on my 2016 Forester and not sure who can assist.

One of my Outbacks tires were punctured. I had to go to a tire shop to fix it. They said I need tires from the same company and I have to change two at a time. I agreed and two tires were replaced. In a month the difference between front and back tires caused the power train to become damaged. The dealership said that whole transmission needs to be replaced, but because the manual says that no more than a 0.25 should difference is allowed between tire thickness, there was no manufacturer guarantee. They said that there is a light on the Subaru dashboard that signifies it: If the AWD is flashing, driving can damage the power train. As soon as you can, park in a safe place and check your tires to make sure theyre all properly inflated and the same size. It never went flashing.Subaru is the kind of car that is supposed to drive in rural areas, farms, forests. If there is a difference in tire diameter in such a small amount – it should not damage the car to a point of a price that is a third out of the cost of the car. If there is that possibility, a warning should be posted on the dashboard, because it is major a damage to car. In this field – Subaru failed completely.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

My engine all of a sudden started to sputter and shake. No lights came on and I pulled it into a parking spot immediately and shut it off. I then checked my oil and my level was so low it did not even read. I was exactly 3,000 miles from my last oil change. I then had two places check out my car before attempting to drive it home. I made it halfway and then had to call to get towed because my engine was giving out. I have had problems with my Subaru Forester 2010 in regards to the drivers side window getting stuck and not closing properly, the radio changes stations without any reason, the window washer fluid container leaking but leaving no trace a mile away after I refilled it, and finally the interior lights not working at all after a year of having the car. I am just very frustrated with this car and makes me wonder why I didnt chose a Honda when I had a choice and chance. Thought I was going for the safer and better car because it had a great track record. I will never choose a Subaru again.

With a 20+ year old Subaru and a 3 year old one I have unbelievable confidence in this brand. Other than an alternator failure there have been no issues. The number of winter situations they have gotten us through is a start, but the new ones safety features instill security and confidence.

After driving a 2001 Forester we were so happy to get a newer version. We bought ours in February, it is a manual (2013 Forester) which we felt would only extend the life of a vehicle that has a reputation for a long life. Last week we got stranded, the clutch would not work, it would not go into gear. We had it towed to our mechanic who told us it was a common issue with manual Foresters where a part of the clutch breaks within the transmission and destroys the transmission. Subaru knows this is an issue because they have part that you can buy and install to prevent this from happening to the next clutch and transmission you put in your car. Wait, yes I said it... They have not FIXED THE ISSUE. They put a band aid on it and only AFTER you put a different transmission in.The Subaru is past the powertrain warranty of 3 years or 50,000 miles and we didnt want to pay $400 to get it towed an hour away at the nearest dealer so we had our mechanic fix it... Who by the way fixes TONS of Subarus. You would think Subaru would care about the little guy that helps them sell the reputation of their brand, the customer who shares the reputation of their brand, or THEIR BRAND! I called Subaru and they told me they would not talk to me, let me write a letter, review my situation, NOTHING because I didnt tow it to the dealer 45 minutes away when I didnt even know what was the issue. We cant do ANYTHING to help you is what I was told.I am thoroughly disgusted that they know they have an issue they dont fix and just keep taking our money. Instead of me telling everyone what a wonderful brand Subaru is, I will be telling them this story... You would think they would give me the money I paid for the used transmission just to shut me up and keep me as a customer.... But I guess they have enough customers and dont need me. Your loss Subaru.