Ive owned 5 Subarus including 2 Foresters. Three of my Subarus had 105,000; 121,000; and 167,000 miles respectively. Absolutely no problems. Youd think I could expect more than 90,000 miles on my 2009 Forester. No such luck. It experienced not just an engine failure, but a catastrophic engine failure. It was a total engine disintegration - crank, rods, cam journal, etc. All this with Mobil 1 synthetic oil and Subaru oil filters every 4,500-6,000 miles.Repair estimate is $6,200. Attaway Subaru. Well see what assistance Subaru corporate will offer. Other Asian manufacturers, GM and Chrysler, offer 5-year/100,000-mile warranty. I guess Subaru is so proud of its products it only offers a 60,000-mile drive train warranty. Also, the interior finish on the doors and dash is wearing off. Both fog lamp lenses cracked within a month and the auto dimming mirror failed outside of the warranty. I get parts at cost and its still $147. More to come with Subaru.

2015 WRX engine failure, 5600 miles - I have had my car about 4 months, leased as new car. On 4-18-15, engine light blinked on, I stopped car to check manual, it said to slow down reduce load on engine, and get to dealership ASAP, that was Saturday eve. Manual said it was ok to drive. I ran some close by errands Sunday. Took to dealership Monday AM. After a while, I was told that a plug had lost its tip and was misfiring... ok, quick fix. Wrong... service mgr informed me that there was a hole in the cylinder, that I would need a new engine. LUCKILY, under warranty. Down time 2-3 weeks. They rented me a car, they were very nice at the service dept. Hopefully no problems after this is fixed.

Subaru has always been our choice in vehicles, due to the safety factor and having an excellent reputation for producing a quality vehicle. However, I have a 2009 Forester, and we just noticed rust in several areas on the lip above the windshield. I took our vehicle to the dealer and the Service Manager said it was caused by stone chips and he would take no responsibility for it. The paint is still fully intact and there is absolutely no evidence or indication that a stone chip or any object came in contact with the vehicle where the rust is bubbling underneath the paint.There are a couple of stone chips along the front edge of my hood, however, and the rust has not bubbled at all and does not resemble the number of rust spots above the windshield. There is no rust anywhere else on the vehicle. Given we have been loyal customers to Muskoka Subaru. I am very disappointed with the Dealerships Service Manager response to my issue. Based on the warranty, the Anti-Perforation Limited Warranty (60 month/Unlimited km) covers perforation due to corrosion to body sheet metal panels for 60 months, regardless of kilometres. The Service Managers attitude towards me and my husband was ambivalent and discourteous. Frankly, his behavior reflected an attitude of not caring.When it became obvious to us there was not going to be any resolution dealing with the Service Manager. I stated I would escalate this issue to Subaru Canada. He informed me that I could not contact Subaru Canada and must deal directly with the dealership. I certainly hope this is not the policy of Subaru Canada, to prohibit customer input to achieve satisfactory resolution. It is unfortunate that a minor fix has resulted in change in our opinion towards purchasing and recommending Subaru vehicles in the future. The competent handling and resolution of our issue will restore our faith as a loyal Subaru customer in the future.My Experience today and documented to Subaru Canada: I was supposed to meet with the regional manager today at 11:00 A.M regarding the 21 rust spots on above my windshield. I believe you have the pictures. I arrived early to find he was in a meeting behind closed doors. I was given a courtesy car as I asked to have my snow tires put on and was told they would call me when he was out of his meeting. I arrived back to find he had left, said my issue is not covered. I am EXTREMELY upset he did not have the decency to meet with me, a loyal customer and how do I even know he looked at the Forester. Who can I take this up with now?? I need to go hire up and need this resolved. If I dont get any satisfaction, I will resort to social media. I am very unhappy with the lack of service and respect I have received to date.

I came across this website and saw all the complaints about Subaru. Yes, the head gaskets leak every 80-100k miles and yes it can be expensive to have fixed but every car had its own problem, there is not a single car in the world that is perfect unless you buy it brand new, never drive it and keep it parked in a climate controlled garage... Gaskets are rubber or paper which both wear down and fail on any car. A lot of the reviews were about older used Subarus. If you buy any used car you dont know how the previous owners treated it. They can tell you they kept it well-maintained even if they didnt just so they can get their problem off to someone else. I have had my 97 Subaru Impreza for 4 years now. Got it with 120k miles on it and it had always ran great. It now has 233k miles on it and the only problem I have had with it is a wheel barring, knock sensor, MAF sensor, and breaks. My ONLY complaint is that the drivers and passenger windows freeze shut in the winter. Hondas burn Excessive amounts of oil and also have head gasket problems, Ford seems to have a lot of electrical problems, any car you look up you will find a problem about so when you get rid of your Subaru and get a Honda or something else, are you going to mope and complain about that one too??

With - 28 C in Ottawa today, it was not surprising that my car did not want to start. The dealer could only suggest calling their emergency roadside assistance service 1-800-263-8642. After punching several options on my cellular phone, I was put into a waiting line and after 45 minutes, I could no longer stand their stupid music and I cancelled the call. Thanks to my personal battery charger, I solved the issue. The car runs nicely but Subaru fails on the service aspect.

Being a Subaru owner brings peace of mind to many drivers. With an all-wheel drive transmission that is supposed to be the best in AWD, and an engine that is supposed to go 300 thousand miles, many people feel like they made a good choice in purchasing a Subaru. However, I have news for those of you with false hope. My car made it 30 thousand miles before it needed a new engine. The whole engine was replaced which cost about 10,000 to repair (what I was told by the technicians). A field technician inspected my car for abuse; of course he didn’t find it, instead he found that it was a manufacturing defect. One month later I got my car back.At 33,000 miles my car was once again “like new”! However, only 26,000 miles after a new engine, a “defective camshaft pulley” broke causing damage on my camshaft, valves and overall one of the heads. I was simply driving down the road and it felt like the car ran out of gas and it would not turn on again. Subaru did not cover the tow. Once again they repaired my car which took another month. I would like to mention that they did in fact cover the repair once again because my car is under warranty. The 2nd major repair was also a few thousand dollars. One mile down the road from Subaru (Bob **, Subaru, West Lafayette, IN) a carelessly installed fuel-like sprayed gas all over my hot engine! This has honestly put my life in danger. The car could have caught on fire or blown up!!!These bad repairs and “defective” parts from Subaru make me feel like my sporty car is made out of glass. I drive my “sports car” like if it was an old car that could break at any time. OF COURSE I NEED EXTENDED WARRANTY. My car is a little over 1,000 miles away running out of powertrain warranty. Keep in mind these repairs happened 1 month ago. Later I got into contact with Linda **, the Subaru of America Customer Service Supervisor, and she said there was nothing she could do to help me. Such a massive company like Subaru could not offer help for a defective car they sold me. They could not offer me extended warranty, they could not give me extended warranty at a discount, NOR COULD THEY EVEN SELL ME EXTENDED WARRANTY. Im not asking for anything more than extended warranty from whoever you would like, or the $2,000 it costs so I can buy one.How can Subaru not do such a simple thing? They sold me a defective piece of junk and I have to deal with it. They do not back up their own cars. I would not recommend that anyone buy a Subaru in the United States. It will break. It will be expensive. And it will certainly not last 300,000 miles. If you have warranty, at the very least it WILL be an inconvenience not having a car for a few weeks while it is being fixed. Please tell me if you think my car will make it 200,000 miles at least.I am very unhappy with the customer service Linda ** provided me with. She did not do anything towards helping me. She did not meet me halfway nor tell me who I could speak to that would solve my problem. She also talked to me in a disrespectful tone which honestly could just have been her “customer service” voice. I need 100,000 or 4-year extended powertrain warranty. Is really impossible from Subaru? Please know I am awaiting for this issue to be resolved.

00 Outback wagon keeps on keepin on. Just flipped 220k and recently completed the dreaded head gasket job on this beast. Both drivers side cylinders were venting into the coolant and I took on this task very soon after diagnosing the blown head gasket. $300 and 40 hours later, mission accomplished...about $1,200 cheaper than having the dealership do it. This problem I anticipated and with this many miles, not a complaint. Things wear out...nuff said. I have two gripes, the first being the engine noise...the work I did had little impact on this embarrassing feature which is common on these cars. Second and biggest issue is the ho-hum mileage this car delivers... best Ive had was 25 mpg. Its just too heavy for the engine and the final drive ratio doesnt deliver what it should on the highway. Then again, this thing is a tank and considered a mid-sized car, pushing nearly 2 tons with a couple of passengers and a light load.

We have a 09 Outback that has weather stripping falling off the back door. We took it to Ganley Euclid, OH about 3 times and they said we have to live with it. Next, we have both lighters/chargers that have pulled totally out of the sockets. I cannot believe everybody that paid $30,000 for a 09 Subaru Outback is putting up with this poor workmanship. We have owned 20 years of Subarus and have lost our commitment to them.

Ive always been an American car buyer, but Ive always been intrigued by the Outback. I have been researching your vehicles for some time. So I decided to buy my first Subaru. I went used, and I bought it from Subaru of Melbourne Florida. Here is my nightmare of an experience, this the letter I wrote to the dealer: Hi Shannon, I dont know if you remember me, but we talked about 4 weeks ago. I was interested in a 2011 Outback that you had for sale. As a matter of fact I did come down from Michigan and buy it. It was one of my worst buying experiences ever. I told Larry to have everything ready. I would be there by noon on 4-3-2017. I was on vacation and didnt want to waste a lot of time. Got there by noon, left by 3. Here is a list of problems and delays:1. In the picture on your website the car had a trailer hitch. I wanted that, but no hitch. Larry said they had to take it off because it wasnt a Subaru hitch. It was after market. So I have to buy a hitch. U-Haul is 300.00. 2. In the picture on your website it had a rear cargo mat. No mat. Larry said it was bad, so they threw it out. He finally gave me a used one from another car. 3. It took 45 minutes to find the second set of keys. OK, so I got the car, drove it home to my place in FL. Waxing it and notice a dent in the front fender passenger side. I had it removed by a dent removal service 195.00. I did ask for detailed pictures that I never received, and I also ask Larry if there were any paint deficits or dents. Of course he said no.The final thing, drove it to work yesterday in the dark and notice a headlamp out. Now I know there is an extended warranty for bad headlamps on 2010, 2011. So I replaced the lamp myself and found that Larry and your dealership had left non Subaru HID headlamp conversion kit on the car, so now I dont know if Subaru will honor the warranty.

Just bought a 2014 Subaru Outback. The seats are breaking down, the cushion is compressing and the leather is puckering. I was told they are all doing that and it is not covered by warranty. Seriously! A $40,000 and the seat looks like crap with less than 1000 miles? I have 5 friends who have 2013 Outbacks and the seats look brand new. Also, is anyone having their seat warmers turn off? I was told they turn off once they get to a certain temperature but this is not stated in the manual and this does not happen on the 2013 models. Could not get an answer as to if this were a new 2014 feature. Basically left the dealership feeling like I just need to suck it up and live with puckering seats. Would love to hear if anyone else is having this issue. We all need to rise up and revolt! Maybe then Subaru will fix what obviously is poorer quality seats from 2013.

I have been denied for a warranty work for a Certified-Pre-Owned car that I own which only has 18,000 miles. The car has been broken down in the middle of the highway, and vehicle has not been starting since then. The vehicle has been towed to the nearest local shop and it has been there for roughly 4 weeks now (since 09/09/16). The local dealer (Subaru of Tacoma) has informed me that vehicle has experience “engine seizure” meaning that engine has failed operating due to lack of oil in the engine. I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work. I have waited patiently for 3 weeks for dealer to get back to me, but they have not been very communicative with me. So, recently I have decided to call Subaru of America myself to figure out whether or not they have received the proof of the maintenance record to proceed with the process.They have told me that, they have received the file, and told me that they have decided to not provide with warranty work due to “lack of maintenance”. They have stated that, it is my fault for not regularly changing the engine oil, which it has been done every 6,000 miles or 6-month according to the owners manual. In the manual, the Powertrain Limited warranty is 60,000 miles/5 years and I was dumbfounded to hear that they won’t do it since it is my fault for lack of maintenance. This is not only an engine problem, but also a safety hazardous concern. When my vehicle stopped in the middle of the highway in I-5 state highway intersection, I was scared to death as I was afraid someone might rear-end me real hard. I could have been seriously injured or even cause death on that day. When I called 911 for help, I waited in my car with the emergency signal on for 35-40 minute hoping nobody would hit me from the back.I can’t understand how there wasn’t a single indication that indicated the driver how low the engine oil is there in the motor. Not a single gauge popped up alerting the driver that there is low or no engine oil. No check engine light, No low oil light, no Nothing. It just stopped in the middle of the highway endangering my lives and the other. I have 2015 WRX STI, and I had this vehicle for 4 months till this problem has occurred. I have bought this vehicle thinking that the Subaru is reliable, durable and worthy brand that customer can trust and drive without stresses. However, now I’m faced with need of new engine replacement to the vehicle which would cost more than $17,000.Im wanting to approach this problem thoughtfully as possible and legal way to receive fair service that is promised in the owner’s manual. I’m writing my story down here hoping to get a help, and to collect information on if anyone else is experiencing same problem as I’m. Feel free to send me a email on my case. Thank you for reading.

I purchased my 2008 Subaru Legacy in 2016 and absolutely love the car. I have never had a better car but when the airbag recall took effect thats when I found out the recall on the dashboard for melting and causing the reaction of not being able to see when the sun was shining on it. So when I called to get the dash done under the warranty they would not honor it. I just recommend when you do buy a Subaru make sure to actively check for recalls because on the airbag recall I have received over 100 notices but none for the dash. Thanks.

I just purchased 2017 Subaru Crosstrek. Very disappointed with vehicle and dealership which sold me the vehicle. I purchased the remote start for this vehicle to which is useless since the vehicle shuts off once the door is opened. Why would the salesman sell me an accessory that does not work in my vehicle type. He should have informed me of this. I was misled along with the salesman being incompetent not knowing this feature would not work. I should be refunded for the $525.00 I paid and they can uninstall the device. Aside from this disappointment the vehicle engine start is extremely rough and take too long to warm up, thus I cant use the remote start as necessary. Right now its spring and 50s, how long will it take for this car to warm up in the cold winter months when its in the teens. Im also not sure how this was rated a top seller in its class. Huge disappointment with dealer and vehicle.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

2017 Subaru Forrester (manual transmission): My oil light first came on at 3000 miles and I have been fighting Subaru for the past year to address the excessive oil consumption. Subaru lost a class action lawsuit for oil consumption problems and continues to sell cars without changing the design. I would not recommend a Subaru to anyone as you never know if you will buy a defective one. My passenger seatbelt alarm also goes off when no one is in it and the paint is pitting. Subaru lacks integrity and I will never buy another one.Updated on 07/18/2018: I write this with the sincere hope of preventing others from experiencing the same issue and stress that I have. Please research “Subaru oil consumption problems.” You will find Subaru lost a class action lawsuit, which was settled in 2016, but they still continue to produce and sell cars with oil consumption problems. I encourage you to visit several online consumer forums, like CarGurus, and read threads from real people with similar experiences. Subaru and Big Island Motors told me that those reviews dont count, as they cant be verified. You can verify this. I bought my 2017 MT Forrester in December of 2016 at Big Island Motors in Kailua Kona, Hawaii. My oil light first came on at 3000 miles, which began my 2+ yearlong battles with Subaru and Big Island Motors. I initially dealt with the service manager, who blamed my driving style, the weather/Hawaii, my commute, my lack of mechanical expertise, among other things, and refused to acknowledge the problem. After 6 months of fighting with the service center, in desperation, I contacted the VP of Subaru Hawaii (in the summer of 2017). He required the service center to conduct oil consumption tests. This process took about 6 months and many hours off of work for me. I failed 3 of them, which the service center said qualified me for a “new engine.” After they submitted the paperwork, this spring, I contacted them after 2 months of not hearing anything. I was informed/warned that I might have to wait for a year for the repairs as others were in front of me. Finding this unacceptable, I again contacted the VP of Subaru Hawaii (last week and a year later!). Initially he responded with concern, but then I heard from the service center that I needed to come for a compression test. Subaru generously provided me with a rental car for this test and, wait for it, the test was normal! The VP of Subaru informed me yesterday that he had forgotten that I drive from Kohala to Waimea every day and that downshifting is likely the reason why my car is consuming oil. I asked him why so many of the Subaru commercials showed people and their dogs camping in the mountains if they could only be driven on flat roads? My Honda, also a MT, used ZERO oil on the same commute. He further shared that I needed to keep driving my car since they don’t know what’s wrong with it (hello? class action lawsuit).He also retracted the promise of a new engine. In the meantime, I continue to add oil, purchased by the case from Costco. Check out “the Subaru Love Promise” on their website, “Subaru and its retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our promise to show love and respect to our customers and to work to make a positive impact in the world.” That is unless you have a problem with your car, then that Subaru Love Promise is not for you. If I can save just one person from experiencing the stress, additional expense and disappointment I have, this post will have been worth it. BTW, if Subaru had the customer service of Costco, there would be no other cars on the road. Costco lives the Love Promise.

I purchased a used 2000 Subaru Outback in November 2011. The rear K-frame rusted through and the rear axle came loose in December. I paid nearly $1000 in parts and labor to replace it. A week or so later, I found out from a friend that I should look into a recall they had heard about. I came to find out that Subaru had issued a recall on that very issue. The sprayed undercoat for the 2000 Outback was insufficient and caused the rear frame to rot at an advanced rate. I contacted Subaru and they directed me to send them a copy of my bill for the damage, which I did.They took forever to get back to me and denied my claim, even though they contacted my mechanic and I was willing to submit pictures of the work in progress. They cited that the gentleman who had done the work was not a New York State registered mechanic, which he is not. Had I known of the recall, I would have had it taken care of the problem with a properly registered mechanic. I would have taken my car to a dealership for crying out loud. I took care of it on my own the most inexpensive way possible. Subaru should have reimbursed me gratefully as I probably saved them a large sum doing so. I feel they are being unfair and I should be compensated.

I have a new 2017 Subaru Outback. The dealer has already replaced the radio/GPS hardware. But still the GPS is too slow to react to drive instructions. It tells you to exit a ramp after you pass the ramp. My wife noticed it too. You would think every company offering a GPS would have mastered a GPS system by now. After they replaced the unit, it is still too slow. Interior is very cheap too.

When I bought my 2015 Subaru Forester, I had my doubts. I even told the salesman that when I lived in Bermuda, Subaru had the nickname Subarust. He said hed never heard that one. I figured that maybe it was the sea air and that in Canada, everything would be okay. After all, I loved the look of the car and the way it handled. However, soon after I purchased it, I noticed that my Subaru was surging when I was breaking from time to time. It didnt happen (of course) when I took the service attendant out for a drive at my last visit, but it does happen. Very disturbing. Whats even WORSE is the RUST that started 18 months after I bought the vehicle.The morning I was supposed to bring in my car for service I was going to clean it, then bring it in. Aside from writing, I walk dogs (much like in the numerous Subaru commercial, implying that the cars are for active lifestyles and dog lovers and the car gets pretty dirty sometimes. Unfortunately, that morning I discovered that my battery was dead and had to call roadside assistance (ironically) on the day of my service appointment. I spent a lot of time on the phone with these people, and when the guy boosted my battery, I drove it up to the dealership without having the time to clean the car. The service attendant was disappointed, as this would probably show that my battery was fine, rather than being able to test if it was faulty. Luckily, it still failed, so they replaced it. I showed the attendant where rust spots had started to form on the inside of the hatch. She took pictures and sent them off to Subaru Canada.No one contacted me. I called and got no answers, but plenty of people saying they would get back to me. It took 8 phone calls before the service manager at Barrie Subaru told me that the company felt it was not a manufacturers defect, but rather dirt that caused the rust, and that they were happy to pay for half of the repair. Reminder, this is 18 months after the purchase of the vehicle. There was also no way to talk to the person who had made this decision but I did call customer care and gave the lady there an earful, without purpose, really, as I asked if the call was recorded or if she wrote anything down. The answer to both was no. So here are a few things I want to point out:1- Of course, they are happy to pay for half. They should be paying for the whole thing. A friend of mine had the same problem with her Toyota truck. They said the rust was caused by sand. However, the clear coat was intact. 2- What would they have blamed the rust on if I had had the chance to clean my car that morning? 3- I didnt have the chance to clean my car because of Subarus faulty battery. 4- The car still surges forward when Im stopping. 5- This is a crooked company that does not care about their customers. If you disagree, try reaching a human being who has any authority to make a decision. 6- What kind of sport utility vehicle cant handle getting dirty without immediately getting rusty? Again, see their commercial. They should definitely NOT be marketing to dog owners. Please, dont trust the car awards. This is not a reliable car or a consumer-friendly company. They want you to buy, then wash their hands of you.

I have owned a 2014 Outback since 12/2013. I am the only owner and have kept the car meticulously maintained. It is really a nice ride and handles well. Two weeks ago I had a “rumble”. I thought it was a tire but tires were fine. I called a tow truck and had it taken to my local mechanic, a Subaru trained mechanic. Turns out that the VALVE SPRING BROKE!! Damaging the rocker arm and camshaft. $2455 and two weeks later I have the car back. Subaru of America will do ABSOLUTELY nothing for me. I have 124,800 miles on the car and planned on driving it for quite a while longer. This damage happened due to no fault of mine. There is a defect in the 2014 Outback engine.

In the first six months I owned my Outback (purchased new) my infotainment system failed and had to be replaced -- it took six weeks for the replacement to come in! I was without navigation, radio, Apple Car Play and rear back up camera. Six months after that and while on vacation, the Eye Sight system has failed leaving me without adaptive (or any kind of) cruise control, lane departure warning/correction, front crash warning and a few other Eye Sight features for which I paid a handsome price. This is far from the experience I expected from Subaru. I was confident in my decision to purchase this vehicle and I have to be honest - I have buyers remorse. I have to take the car into the dealership when I return home so I do not currently know what precisely the issue is with the Eye Sight system.

I have 2 stone chips in my 2014 Subaru Outback, one went right to the metal and started rusting immediately! I took it to the dealer and showed them the two chips. I asked why would a 10 month old car rust that easily, could this be the beginning of a bigger rust problem with a Subaru (think OLD Subarus - very rusty)? They pretty much told me they would do nothing about it. This will be my last service call time dealing with the Service department at Chilson Subaru in Eau Claire, WI.

I bought a 2011 Forester and was generally happy with the car although it consumed a lot of oil. I then bought another Forester, a 2014 which also consumed a quart of oil every 700 miles. First the catalytic converter went at 35000 miles, then the engine imploded at 75000 miles. Then I thought I was saved by the country wide oil consumption lawsuit against Subaru. Nope, not only was I denied the extended coverage to 100,000 miles, but I was told it was not due to oil consumption and consequently not reimbursed for an engine that died prematurely due to excessive oil consumption. Cute commercials, supposedly a green forward thinking company, dont believe it. Subaru produced thousands of faulty pistons and kept using them until they were caught. Subaru of Americas response was flat out denial. I will never buy another Subaru product and I encourage you to do the same. A company that doesnt stand behind their product and presents a fake posture of caring should not be dealt with.

Our well maintained 2006 Subaru Outback with 75,000 miles needs the head gaskets and rear main replaced. There is no excuse for this. We have 3 Subaru wagons including a 1999 with approx 200,000 miles that has never required this. We have always told people how great they are - will no longer do so! Afraid our 2007 will end up with the same issue! We have discovered this to be a common defect with them. There should be a recall!

Very excited to get my new Subaru Outback 3.6 at the Subaru North Houston. When I arrived the salesperson Brenda was very sweet and helpful. Little disappointed that I bought the car that I was not intended to buy. When negotiating with Brenda, she went two times or three to talk to the manager. Although I was not sure whether to buy the car or not depending on the price, the manager came toward me with a very negative energy and in front of the sales department, embarrassed me raising his voice disapproving my request. He accused me of things I was not doing, like looking on my phone searching for a better deal while I was doing some homework on my phone for my Family Nurse Practitioner. Other customer were looking at me how I was being yelled at, I was very embarrassed. This is one of the worse experience I have experience and as an ER Nurse, I have experienced many.He had no right to attack a customer, very simply, he could have just refuse the deal. He bullied me on how much money I have in my bank account and insisting if I can put $7200 down then I can put $8000 down. I was shocked, paralyzed, and was so embarrassed to move from my chair. When he left, Brenda apologized for his unprofessional bully behavior. So sad that I had to switch from a Honda to Subaru and had the worst experience in my life buying a car. I know what I did was the wrong decision to buy a car from them, but I literally felt so bullied that I was very embarrassed to even walk around and walk away.I believe in making mistake and correct them as soon as possible, but after being there 5 hours because my partner bought the same car I did, he never came and apologize. Not that I care about an apology but maybe could have ended the negative experience in slightly better closure. Now I have a car that I dont want because of the bully of Subaru Manager. Not sure if anyone can advise me if I can do anything at this point. This is my experience with my Subaru. I thought it was going to be a lovely and beautiful experience, turned out to be an absolute nightmare!

So we bought our 2013 Outback new and I live in FL so the car doesnt see snow and salt. You people that live in those conditions know the salt will tear up a car in no time. I just had to change both rear bearings due to excessive noise coming from the rear. With the new bearings installed, nice and quiet. But that should not have to be done at 60,000 mi. It started making noise at 60 and of course it is out of warranty at 60. Defiantly not impressed with Subaru. The engine uses oil, will not run smooth until warmed up, the rear upper brake light leaks water in a rainstorm and the paint is not a very tough paint. The Fl love bugs have eaten through the paint on the front. My wife liked the car so we bought it on the past reputation for Subaru. Big mistake. I am a mechanic but mostly on older hot rods and when I bring up the issues with the service manager at Subaru they claim to know nothing about this being a problem. From reading the other complaints it seems that all the service locations say the same bull. Wont buy another Subaru.

I am a loyal Subaru customer. I buy Subarus because they are dependable. My engine gave out on my 3-year-old Subaru and the warranty is not being honored. Getting a hold of someone on a national level has been close to impossible. I wait for 2-45 minutes before I am told the person I need to talk to is out of the office. I am really disappointed because I love what Subaru says they stand for. The fix is 10,000 dollars that I dont have.

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

I bought a brand new 2013 Subaru Crosstrek in April of 2013. The first week I owned the car the oil light came on. I took the car back to the dealership and they advised it is just a break-in period, and it is expected. I found it a little odd, because I previously owned a brand new Nissan Xterra for 9 years, and not once did the oil light come on, nor did I EVER have to add any oil. Also, my brother-in-law, who is a Toyota mechanic, just recently advised me that a brand new car should not burn any oil and they should have replaced the engine when the problem was first noticed. Anyway, my vehicle now has 79,000 miles on it and I have had to add 1 quart of oil every 1200 miles. There are no signs of oil leaks anywhere. I just took it to the dealership last week to find out why I am going through so much oil and they told me that there was no oil in my engine. The oil light didnt even come on. So, the dealership advised they would need to monitor the oil. They put fresh oil in and told me to call when I drove it 850-900 miles so they could get me in to take a look at it. I called at 850 miles and they told me they could not get me in for 4 days. Well, that will put me over the 1200 mile limit because they have to check the levels between 1000-1200 miles. I advised the very rude service rep, Chuck, of the situation and he advised if I go over 1200 miles that I will have to start over, which means I will have to pay another $73 for an oil change and that just so conveniently puts me over my extended warranty of 80,000. So, either way I am screwed. I will never ever as long as I live buy another Subaru. And Southern States Subaru in Raleigh, NC needs to seriously hire individuals with better telephone manners and customer service skills. He would not work with me in any way. They are the idiots that told me to call after I drove it 850 miles and now they wont even get me in. Everything about my Subaru experience has sucked! I will definitely go back to Nissan when I buy my next vehicle.

I bought a 2013 Crosstreck in January 2013. I have had nothing but problems with it since about 65,000 miles. I have had to replacement dash sensors twice, two front axles, engine burns oil uncontrollably. (Have to put a quart of oil in every two weeks.) Wheel bearings have had to be replaced twice already. I would not recommend a Subaru to anyone. They are expensive and horribly built cars.

I had a 2003 Subaru Forester. Like so many people, I purchased it based upon its reputation. Car ran fine for many years. At 129,000 miles the head gasket went. This cost several thousand dollars to repair. If you google Subaru Head Gasket Problems you will find many people with the same problem. Subaru claims to have fixed the problem in 2007. At 170,000 the car started leaking oil. At 184,000 miles car developed another oil leak from the engine. The cost of repairs for the leaks was in the thousands. I finally decided to trade in the car for another brand. Some things that you may not know about Subaru: Subaru has a reputation for leaking oil. There are 2 class action suits against Subaru because the newer Subarus burn oil. Subaru claims that it is normal for a car to burn a quart of oil every 1000 miles. Google Subaru Class Action Suit.Many of my friends that talked me into buying a Subaru have also abounded the brand for having similar problems. We have discovered that Subaru oil problems are difficult to fix whether you bring the car to the dealer or an independent mechanic. One other quirky item I learned when being a Subaru owner - tires must be replaced in sets of 4. I had good tires with 20,000 miles on them. One got ruined by a nail. I ended up having to buy 4 new tires otherwise I would have run the risk of damaging the car.

I purchased a Subaru Forester in 2016. Five years later I’ve been told I have to replace a valve body for the CVT transmission. This is going to cost me $1700. Subaru knew they had problems with the CVT. They should’ve issued a recall, instead they extended the warranty to 10 years or 100,000 miles. that means that you are at risk of having to replace your entire transmission after 100,000 miles. In addition Subaru is the only place you could have it repaired. They do not issue approval for after parts. A new transmission is $7000. THEY ARE A FRAUDULENT COMPANY.

I have been a loyal Subaru owner over the years. As with other manufacturers being someone who has run a service center as well as being able to perform the task of replacing head gaskets and I cant understand why there hasnt been either a recall or class action lawsuit. I have never seen a Subaru that has not needed head gaskets. I currently drive a 2005 outback with 233000 miles, head gaskets have been done twice with machine shop labor performed every time. These cars are designed to fail. A lot has to do with battery location. Everyone has seen the bottle of special coolant conditioner at the dealer, why the need for it? And heres the simplest explanation, small amounts of electricity pass thru engine parts which reacts with the coolant and the metal in the head gaskets. Its a chemical reaction, over time it eats thru the gasket. Aluminum and steel do not mix as well. Corrosion develops so as you see by design it is set for failure which in 90 percent of cases the customer pays and you all know the cost - anywhere from 3200.00 to 4800.00. Now my car is at the dealer for a brake recall which failed while I was driving and lost brakes so I decide let me look around for another Subaru at some of the dealers. I only looked at cars between 85,000 miles to 110,000 miles, the ten I looked were a mix of Outbacks and Foresters, all had blown head gaskets all of them. So this car in my opinion and Im sure the opinion of many that this car is designed to fail so the dealer can make money and the fact Ive done over a thousand head gaskets in my career is disturbing. And they are all usually outta warranty so when it goes at 85000 your forced with a choice to either spend money on the motor which will blow the gasket again or trade in and get another. But also be mindful on that second head gasket job. The aluminum that the block was made of was so porous the threads came out with the head bolts so I redesigned the motor where the block has studs and you slide the heads on and use grade 8 nuts to complete torque specs. I shared the design with Subaru, not interested at all. So in a nutshell I did head gaskets at 87000 miles and 156000 miles. When I did the redesign it now has 233000 which by my math and experience Im either gonna be due for a head gasket job soon or my redesign has worked with relocation of the battery. Enjoy the photos, this is what had to be done to avoid buying a 5000 dollar used motor that more than likely needed head gaskets. I think Subaru owes it to its customers to design a quality engine. Youre making cars that stop themselves and tell when youre drifting in your lane but cant use better grade metal for the engine or relocate a battery.

We finally decided on a new car after buying used for well over 20 years. Finally narrowed it down to a Subaru based on customer satisfaction. Well let me tell you this customer is FAR from satisfied. Started at 14000 miles, when the dealer tells us the tires are down to the warning tread and need to be replaced. REALLY? Mind you all services had been performed at the dealer. So the dealer went to bat for me and got Subaru to replace all 4 tires no charge. Ok cool. So here we are 15000 miles later and guess what? Yep the tires are shot again, this time they check alignment and frame etc. nothing wrong. This time I have to call Subaru customer care. They balk, I argue, they finally agree to replace 3 of the 4 tires. I have to pay for the 4th one. So in 1 year and 30000 miles this Outback is on its 3rd set of tires!!They still cannot tell me why the tires are wearing out every 15000 miles. Tried to blame driving habits. Sorry, but if it was that then my other vehicles would be chewing up tires too! (They are not.) I cannot afford $800+ worth of tires every 6 months!! As soon as I can I will be trading in this hunk of junk for a Ford or Toyota. Never buying a Subaru again!

2014 Outback- Until now I have done all my oil changes at the dealer (Tom Wood Subaru). On 3 occasions the oil light came on and I had to add one quart of oil. This occurred about 3000 to 4000 miles after the oil change. When I brought this up with the service rep the first time he told me that apparently during assembly, one of the three piston rings had not been installed in some vehicles resulting in excessive oil consumption. Consequently, Subaru had instituted a usage test involving retesting for loss of oil after 1200 miles (loss of 1/3 quart). The dealership has run this test twice and reported no excessive loss of oil in either case. I believe that the test being used by Subaru is not precise enough to detect the problem after 1200 miles and should actually be done between 3000 and 4000 miles. The other possibility is that excessive oil consumption occurs under certain conditions. If this is the case, Subaru needs to share this information with the vehicle owners.

My 2014 Subaru Forester was amazing when I first purchased it in Nov of 2013. I loved it. That loved was short lived. This vehicle burns SOOO MUCH oil. Its not even funny. I complained every time I took it to the dealership and they just said it was normal and to keep watching it. I recently went into the dealership and found out that back in 2015 Subaru issued an extended warranty for the oil consumption issue, however, I was WAY over the mileage. Why did no one mention this to me??? Why did I get no communication through the mail??? I emailed the corporate customer service area and they wanted to argue with me over this, saying they had sent communication and they would not honor the warranty since I was over the mileage. The ONLY assistance they wanted to provide was $500 off a new purchased or leased vehicle. Ummm, excuse me but I dont have a car payment and no way in heck Im going to get one because of another Subaru. So, instead Im spending $6,000 to get the engine rebuilt and never purchasing another Subaru. Reading all these reviews just confirms that Subaru has AWFUL customer service and they dont care if they lose customers or not. Im sorry but Im going to purchase my next vehicle from a car company that cares and works with their customers. Sorry Subaru but you guys suck.

Beware Subaru Starlinks incompetence. Ive had an incredibly dissatisfying customer billing experience... 6 months and counting! At the conclusion of my first years trial of Starlink, they auto-renewed my subscription, which Id already asked them not to. I immediately contacted them about the error. They suspiciously werent able to reverse the charge on my credit card. I was told that a refund check was in the mail. 6 MONTHS LATER, I STILL DO NOT HAVE MY MONEY BACK. I call every 3-4 weeks, and each time they tell me theyre sorry (!), and that THIS time the check is in the mail. Again and again and again. Needless to say, I dont believe them, and could not be more disappointed. Gimme back my money, Starlink!

I went from a 2007 Jeep Compass. Not the best car - but what I found was that the Compass was miles ahead technology wise - from the 2012 Subaru Outback. Every time I get in the Outback, I curse that dashboard, air conditioning panel and radio. Why must lights and windshield washers be so complicated? Ive about wrecked trying to adjust the AC - because that panel requires your full attention to make a change. If I have a low tire - the Jeep told me the pressure of all tires and which tire was low - the Subaru - tells me, You have a low tire - go find it! Who puts the gas tank on the passenger side - Subaru. Next winter Ill be outside freezing while pumping gas. Plus - why do I have to unlock the cap inside the car before I can get gas. The locks are a major malfunction too... They dont lock automatically when the car is moving, if the car is locked - I manually lock them since it wont lock automatically - I cant just open the door. Nope its locked!The Jeep radio simple - I had 5 buttons for programming radio channels I could put 3 channels on each button - I just pressed the button again. I had Satellite on the Jeep too. With the Subaru - you have to take your eyes off the road again - press FM button till you get FM 1, 2 or 3 then you can select your button. I love the gas mileage, the low profile, the roominess of the Subaru Outback. I HATE the dashboard, lights, wipers, the AC and the radio. Why must everything be so complicated!!! My 2007 was far superior electronically to this!

Bought an early model Crosstrek. Liked the car at first, but it went thru a quart of oil every 1800 miles or so. Subaru says this is normal for a boxer engine? Felt like a 16-yr old carrying oil around with me. Ive had other Subarus & VW bugs with boxer engines that did not do this. It also ate tires, despite alignments and you have to buy 4 tires at a time with AWD. Usually the right rear wore excessively. So 2 years later, I go to trade it in on a Forrester (hopefully with better luck) and the dealer wouldnt even look at Subarus Guaranteed Trade-In. What a joke that is. Bought a Toyota.

68,000 miles on my 2015 Impreza and the transmission is shot. They tell me $ 8,000 to replace. In extreme driving conditions, like Connecticut, you need to change the tranny fluid every 30,000 miles!! Really? I have never done that on any other car. Isnt Subaru the all weather, off road, built to last car? Do your research. The new Subarus are not built well like the previous versions. Stay clear unless you want major headaches. Not only is the bill $8000.00 but its a 3-week wait for the transmission. This is an honest story from a 4 previous Subaru owner. I will not take a chance with a Subaru again!

2015 Keyless Legacy Outbacks electric shuts down, no recourse - Several months ago a purchased a new Subaru Outback from Herb Gordon Subaru. First, I truly did not understand what keyless technology meant in practice. When I got it home the trunk lift would only lift halfway. I took it back. They fixed it. It broke again. It later fixed itself. But, one day I moved the car in the driveway and forgot to put it in park. Apparently my husband opened it to put something in. When I came out I could not get it in park and it would not start. It was in total lockdown as if the electric system had totally shut down. I sat with the unreadable instruction book and figured out how to manually get it in park but no luck on starting. My neighbor, an engineer, tried, no luck. Finally after several hours called roadside assistance and they jumped it and all was fine. Friday my husband moved it again in the driveway and forgot to put it in park. Same thing. I got it into park but then nothing would work. It was a Friday so called dealership service.The guy talked me through a few things but said that he thought it was a bigger problem and I should bring it in (a two hour drive). Roadside assistance sent the fax to the wrong place and 3 hours and many phone calls later roadside assistance showed up but this time it would not jump and we arranged for him to come back the next day, Saturday, and tow it to the nearest dealership which is in Waldorf Maryland and hour from my house. I spoke with the woman on the phone, she took the information, but no one has called back as promised I assume because it is the weekend. So I will begin Monday. But this is what I want to say. I hate this car. I love everything but this shut down thing and I dont trust that it will ever be fixed and I think it is an outrage that I buy a brand new car and it does something like this and no one even gets in touch with me.This is my third Subaru and I have loved them in the past BUT the last one had a minor electrical problem (it was an odd year, 2006, in which they tried to combine the heating controls with the radio and you can imagine the result) but it was not like getting stuck for 3 days luckily at home. I feel helpless to do anything but to go onto every consumer website I can find and tell my long sad story. I am giving the car the worst rating possible because it flunked the reliability test so all other things make no difference.

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

The car is a 2017 Outback and has served us extremely well for almost a year. We travel a good deal and the car has always gotten us to where we are going; in spite of the navigation system. The navigation system, which I have nicknamed Miss Direction keeps trying to kill us. It consistently tells us to enter I84 in Ontario, OR on the off ramp. On our way to Sun Valley, it tried to route us on cow paths and insisted we turn around or turn right into a river. The system said the direct route (ID 75) was blocked by a rock slide (which kept moving ahead of us) and would take three hours to traverse. I took it anyway and arrived in twenty minutes without difficulty. The entire time, the system kept trying to divert us and finally relented when the motel was within sight. The car is superb but I cant trust the navigation system.

We bought a 2015 Outback 3.6R Limited while it was on the train to Dellenbach in Ft. Collins, CO in Dec of 2014. My wife drove all the way up there in the snow from Littleton to avoid the poor reputation dealerships in the metro area. My wifes father totalled our old car and I talked the wife out of buying the 4Runner we both truly wanted for something a little more economical. Our teenage son was still driving my moms old 1999 Impreza Outback with 330k on it, so reliability didnt seem to be as much of a factor as much as the safety. While we lived in CO, not many issues aside from a windshield that is paper thin and cracks if you spit on it and snow gets wedged in the wheel wells just as bad as the old Subaru.Then spring came and we started having issues with the rear lift gate. The not so friendly or helpful employees at a particular stealership on Arapahoe and Dry Creek were defensive and accusatory trying to say we had the memory set. Take it up there and get a recall on the ridiculous eyesight programming, just for them to tell us they cant duplicate the lift gate failure. Of course not! You just unhooked the battery which resets the system! We just put up with the occasional rear gate for a year, I keep the oil and filters fresh and we move to the heat of AZ. The rear gate has been getting worse to the point that it rarely ever works no matter what pattern or manual intervention you do. Now our rear gate is completely useless. The dealership in Chandler is great and has noticed the latching being brisk and misaligned. BUT of course, they cant do anything about it until their body shop opens. Enough. First Bru purchase from us but many in the family over the years, this will be the final. All of the others have been traded or sold, we cant wait to get out of this car as well. We dont care about the electronics or the gimmicks, we wanted a reliable and functional vehicle like we had with our Camry. We will be driving back to CO to sell this car where we can get a better price for it and go shopping. Toyota quality has degraded over the years, it looks like the influence by Toyota Motor Corp is starting to show in Subarus product lines. Too bad, we wanted to like this super ugly car, it is comfy, drives ok for a boring CVT and the mileage is amazing. Cheap parts, poor assembly and lack of customer service makes our Subaru feel like a Chevrolet. Love. Its what makes Subaru owners wish they had their old cars back.

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

2015 Legacy - I have sent my car back to the dealership over and over again. The first time they said they fixed it! The second time they kept it for a week didnt not do 1 thing to it! I have pictures of my trunk full of water from every time it rains! I put so many miles on my car taking to the dealership constantly...

Just 3 years after buying our Subaru Outback 2014, the electric parking brake device failed, locking our car down and making it unable to shift gears. We had to manually release the parking brake using the extremely poorly written advice for a labor intensive cranking process (turn 250 times but not 300 or youll break something!) with a terribly designed device. Repairs to this piece cost $1050 ($660 parts replacement). Big waste of money for a feature no one wants (electronic parking brake). Im sure Subaru doesnt mind making money on the replacement parts, though. Will not buy Subaru again.

I love this car with all of its safety features. This is my first Subaru and happy with my purchase. This car has enough speed for me. People say they need more speed, not me. I am not a race car driver. This car is rather stylish to be a Subaru. I can honestly say I did not want the average car Honda, Toyota, etc because I am not ordinary. I do not like being like everyone else.

I have found many things I hate about my Subaru. The biggest is you cant use any of the devices unless the car is running and you are burning gasoline. You cant listen to the radio or charge your phone or use your gps or talk on your phone through the radio. I used that for 10 minutes and my battery was dead. The heater does throw heat on your feet. There is a tube about an inch wide that comes down beside the console and that is all the heat you get. If you are in a hard rain storm, you cant see because the wipers do not run that fast. I have an SUV and the back hatch is so difficult to open or shut, I have to put everything down to open or shut it. I bought this vehicle due to Consumer Reports data. They apparently do not look at things like this. I hate it. Anytime I ask Subaru, they say that is just the way Subarus are. Now my radio screen has squiggly lines all over it. So bad I cannot see to back up or see the channel on the radio if the sun is shining on it. They said, Well, the radio works, doesnt it. If we were talking about a 57 Chevy, yes, I can hear the radio. But this vehicle radio is supposed to do other things and it does not because you cannot see them. This item I believe cuts into resale value. Anyone thinking of buying a Subaru should check out these items. If they are ok with them, fine. But I was not told nor did I think to check them before I purchased and Subarus do not come cheap.

I have a 2-year-old Subaru diesel Outback and the clutch failed with less than 30,000 km on the odometer. Subaru have refused to take any responsibility under the warranty, saying that it is due to just wear and tear. I have been driving manual vehicles for 45 years and have never had an issue with a clutch but I have been told by the company that my driving skills are the issue. What a cop-out!! This is my first and last Subaru.

Subaru 2014 Legacy (manual) 9000 miles, under warranty. Last week of June 2015, suddenly first thing in the morning, the car reeked of gasoline (or other hydrocarbon). I went to the nearest garage (with all the windows open, it was that bad) whose owner said Subarus are notorious for gas leaks but he could not deal with that kind of problem.It was then towed to Subaru dealer whose head mechanics diagnosis was... mice (!) had chewed the gas lines. He said that this was not covered by the warranty- $600-$800 repair. Interestingly, we overheard him on the phone with another Subaru owner concerning a gas leak caused by mice! No loaner available to us, but he could supply a rental car. When I took exception to that, he said no charge for the rental.This could be a weird coincidence, or weird mice. But this diagnosis (as opposed to loose connection or clamps, or whatever) works very well for the dealership. They get $600 from me (and the other guy) instead of having to cover the repair cost themselves. Somehow this seems fishy: plastic- gas-loving mice lying in wait in my shell driveway?I see online a lot of current dissatisfaction with Subaru design and service and a company that does not admit to defects in their products or have trained their service departments. Loved my previous Subaru Legacy, also a manual. But this car seems to have been designed by a bunch of geeky kids fooling around in a basement somewhere. Weird coincidence, weird mice, or dealer ploy?

I drive my Subaru Outback 2.5 for only 90.000 miles (approx 144.000 KM) when all sudden the head gasket is leaking. Replacing the gasket its a major service that can take many hours, and cost a lot of money. I think of buying a new car, any recommendations?

I bought a brand new 2009 Subaru Forester with a 5-speed manual transmission. From day 1, I had problems getting into reverse. It got so bad, that at times, I could not even get into reverse. Complained many times to the dealer and their response was it was normal, nothing was wrong with the car or that it had to be broken in or it was me. I finally brought it into the dealer and they told me, that they would have to take apart the transmission and Subaru will inspect it. If they deem it to be customer abuse then I would have to pay $4000.00 to fix it. Of course I opted not to do it. But to make matters worse, the engine had no pick up. I had to floor it and it still would not go. What a lemon! I would never buy a Subaru again.

I put down a $200 deposit, still havent gotten the check that they promised to send over 3 weeks ago. The manager Erik ** was rude and completely apathetic to anything I spoke about. I would never send anyone here.

My 2012 Outback just got a new transmission after 75,000 miles. Im very dissatisfied. When I shift into park its rough, makes like a clunk sound. Makes me wonder how long this one will last!? Ill never buy another Subaru. Makes me wonder if it was done right? Of course they say its fixed and better!! What a joke! I think a bunch of us should get together and place a class action lawsuit.

Went to the dealer for the FIRST 30K miles service on my 2010 Forester. The car was purchased new AND has been serviced at the dealer from day 1 according to Subarus recommended schedule. Everything was fine until the dealer told me that both rear struts are leaking and need to be replaced. The estimate is almost $1,000. I point out that I have purchased the extended warranty which has a $100 deductible. I felt that even the $100 was a rip off given the car has only 30K miles. Really? 30K miles and I have to replace both rear struts? The car is mostly used by my wife for city driving. We occasionally carry a couple bikes on a hitch mounted rack or a kayak on the roof rack with a weight of less than 100 lbs, way less than the 150 lbs limit - occasionally, not every day!! They advertise their cars as outdoors vehicles!! I bought this car with the intent to keep it for at least 15 years given that we put only 6K miler per year. My 2001 Toyota Camry runs like as Swiss clock with 120K miles on it. Never done anything to it other than religious maintenance. So I called Subaru USA and complained and they kindly told me I wont have to pay the deductible to the dealer as they would take care of it. No complaints there, nice service. But my question is, should I keep this car past the extended warranty? I dont trust it anymore. My brother-in-law has the same car but 2009 model. With less than 50K miles on it, he had to replace the head gasket. Since his warranty had expired only the previous month, Subaru USA was kind enough to fix it for free. Again, great service!! Otherwise it would have been a $2,000 repair. I lost faith in Subarus reliability. I was thinking to buy the new Outback this year to replace my Camry, but I decided instead I will sell the Forester once the warranty expires and will buy another Toyota, and I will keep my Camry!! Too bad because the new models look really nice. But reliability is the most important factor for me when I purchase a vehicle. Subaru: your reputation is NOT deserved.

Not only do I love my Subaru, but I sincerely appreciate Subaru’s commitment to their customers. Of course I’m not talking about the dealers, but Subaru Corporate HQ In NJ. Whenever I’ve hit a snag with the dealership, HQ has been there to help. ❤️

One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

My first car was a 2005 Subaru STi. I drove it throughout college, about 100 miles a day, from work, school and back home again. It never let me down, and I drove the crap out of it. I sold it right before I got married and got a brand new 2013 Crosstrek for the wife (future) and a used 2010 Outback for myself. In just about one year I began noticing how low the oil level was when changing the oil on the Crosstrek. I change my oil every 3500 miles with full synthetic oil and a OEM filter. It was never low enough to set off the oil light, but I would have to add about 1.5 quarts between oil changes, which is not normal for any low performance naturally aspirated car. I brought it to the dealer and they said oil consumption at that level was normal. So I accepted the fact that I would just add 1.5 quarts between my 3500k mile oil change interval. At 30K miles on the Crosstrek, the blower motor started acting up, there was a hard start issue (probably crank sensor) and passenger rear wheel bearing was noisy. The dealer did not want to replace any of the parts under warranty. They did not even want to diagnose it. At that point I did not want this car anymore. Who knows what else might go wrong another 30k miles later. So I traded the Crosstrek in for a 2017 Forester Touring. Now the CVT on the Forester is acting up at highway speeds. I am waiting to see what the dealer has to say about this issue. Whether they are going to dismiss it and say its normal, or actually look into the service bulletins issued to see if something is applicable. This is quality and service I did not expect from what-used-to-be my favorite car manufacturer. So in short, the three (3) stars is for my old 2005 STi and my 2010 Outback. Everything Subaru produced after that is and was Junk. I will never purchase another Subaru again. Back to Honda/Toyota.

Note: This is my 4th New Subaru and mostly like my last. I have had my car in at the Subaru dealer 6 times since 12/6/14 for the SAME issue and most recently 7/6/15. The issue is with Low Oil Levels. They performed 3 oil consumption tests and I have been told twice that they replaced a sensor and performed an upgrade on the software. Note: Each time I took my car in for this issue, the Oil Can Light was on and the info screen on the dash information window displayed Check Engine Oil Levels System detects low engine oil levels.The 1st time the low oil lights came on was on 12/6/14, I was on the highway, and I stopped at a nearby auto repair shop to have them check the oil. They did the check, they told me that the dipstick was dry... I requested they put oil in the car. I then drove to dealership Service Dept. that same day, 12/6/14 (Invoice # **), with miles at 18,554 (difference of 4,605 from last oil change). Note: The date of the previous oil change was on 8/16/14 (Invoice # **) with mileage at 13,949. The Subaru owners manual indicates that the car should go 7,500 miles between oil changes. 12/6/14 - start of 1st oil consumption test. The subsequent dates of these services for this same issue were: 1/3/15 (Invoice # **) mileage 19,906 in for results of 1st consumption test, they also started a second oil consumption test on 1/3/15 - same date as the 1st results, they topped off the oil. On 1/31/15 (invoice **) mileage 21,380 returned for the results of the 2nd Oil Consumption test, they also charged me for an oil change. On 3/24/15 - Oil Level Low message displayed, mile at 23,755, Invoice ** - Service covered the start of a 3rd oil consumption test, and topped off the oil. Miles since last oil change were 2,375.4/18/15 - the car displayed the oil can light and displayed the system detects low oil level message. I was told by the service advisor that they were going to replace the sensor and upgrade the software, and top off the oil. The invoice # for 4/18/15 is **, mile at 25,020 - 33,640 since the last oil change, 1,265 miles since the dealer service dept. topped off the oil.7/6/15 the car displayed the oil can light and displayed the system detects low oil level message. Invoice # **. Upon arrival, I showed the message displayed in my running car to the Service Advisor, he repeated the issue back to me and then the Service Manager took over. The service manager asked what service was performed last time. I told him that the service advisor indicated that they replaced sensor and they updated the software. After being at the dealership service department for over 1 hours the Service Manager informed me that they did NOT replace the sensor or upgrade the software on 4/18/15. They were going to do that today (7/6/15). Mile at on 7/6/15 27,470 - 2,450 since previous oil top off by dealership and 6,090 miles since last oil change including two oil top offs by the dealership.I will be requesting Subaru open a claim for this issue with 2014 Subaru Forester (as soon as the website will accept my vin #) as the dealership service department has failed to request Subaru, even though I have requested them to do so 3 times. Note: On July 6th, 2015 I heard a service advisor talking with another customer about his older Subaru that was in for an oil change. The customer asked the service advisor if the oil in his car would take a 3,000 mile trip, the answer was yes. I turned to the Subaru Service Manager and asked if my 2014 Subaru Forester would be good for a 3,000 mile trip without the Low Oil Level lights coming on, he said I dont think so.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

The CVT shift simulator (Ascent) is constantly out of sync and shifting up and down. This is especially noticeable during initial start. This needs to either be disabled or at the very least a user selectable option.

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

I bought a 2015 Subaru brand new thinking it will last forever. Just told I need a new transmission and itll cost 7000 dollars. I still owe 10000 on it. What a joke. This car should last 300,000 not 130,000.

I was driving in the highway at 65mph when all of sudden I heard an explosion. When I stopped and checked the car the sunroof exploded as if someone had punch it from the inside. This is a new 2014 Subaru Crosstrek Hybrid with only 9000 miles. The dealer now tells me this is very common for the Subarus. I had minor scratches and thank God nobody in the back seats.

They charged me $84 for wiper blades! They changed the brake fluid in just the reservoir and nobody does that. For another $80, Ill go to another mechanic-parts store from now on.

I own a Subaru XV sport. Bought in 2016. Performance is good. Bad experience and disappointed. Recently found that the air cond Cooler Coil leak and the music player shorted. Spend large amount of money to replace both at the same time. Never in my life I have such an experience after owning about 10 cars throughout my 20 years. What a let down. I check with the sales guy and found out that I am not the 1st. Means there are flaws. Both is out of warranty. Also.. I Cannot imagine that major problem could have occurred in a Japanese car with a short period of time. Even Proton which is famous of problems does not have such major problem. Sincerely hope that the management to seriously look into such problem. What a let down.

I called in for customer service for assisting my title page mailing. The man answered the call, gave me really disrespectful tone, and wasnt really willing to help. I politely asked, Can I have my title page mailed overnight or any other ways I can get it faster? He sounded very impatient and didnt want to help at all. I have never seen a automobile customer service being that impolite and disrespectful.

Purchased a new 2017 Subaru Impreza Sport from Flow motors in Winston Salem. Check oil light came on at 2500 miles. Failed 2 oil consumption tests and had 2 engine rebuilds before 13,000 miles. Using an appalling 1.5 qts oil every 1000 miles. Not repaired. Dealership cheated on oil consumption test by starting with 6 qts of oil in an engine spec’d for 4.7 qts. Going back under NC lemon law. This company gets a 5 **??? Review.

I leased a new Impreza from Ganley Subaru of Bedford, OH, three weeks ago and have been there for service four times already with still more safety issues hovering over my head. I discovered (the hard way) that all Imprezas have at least these problems: 1) The wheels are wobbly causing shakes and vibration. I have been to service three times to get them fixed, though it got better, it is still shaky. 2) The automatic unlock switch cannot unlock any door if the lock key at the door is in mid-way position. This is a severe safety risk in case of accidents if a person has to exit the car quickly after fire or flooding.3) The information gauges for gas mileage and distance of travel are practically useless and are off by 50% or more which means you can run out of gas if you rely on these gauges. 4) The advertised gas mileage of 32 MPG is questionable, since all information gauges give you the wrong readings. 5) After parking, the steering wheel gets jammed and locked and requires some wiggling effort to unlock it.

I purchased a brand new Subaru Ascent from Toyota/Subaru of Corvallis about two months ago. I also purchased the extended “bumper to bumper” warranty for the car that is good for 7 years/100,000 miles. The Sunday before last (August 11th), the middle seat (the Ascent has 3 rows) quit sliding forward and backward on the track that it was on. I made an appointment on Friday, August 16th for the dealer (Subaru of Corvallis) to take look at the seat. They confirmed that the seat was not functioning correctly and informed me that they would need to schedule another appointment to fix it (they needed an entire day to do it). So I scheduled an appointment on Monday, August 19th, for them to fix the seat. They called me around 11:30 on Monday, August 19th, and told me that there was a rock stuck in the track of the seat, and that they had tried everything to get the rock out of the track but had failed. They then informed me that my “bumper to bumper” warranty would to cover replacing the track, and that it would cost me around $1300 to get an entirely new seat assembly (apparently the track cannot be replaced separately, and that the entire seat assembly must be replaced). The car has approximately 2,000 miles on it! They also told me that they could not put the seat back into the car the way it was because it was a liability for them, and that they needed to fix it before I could get the car back.Needless to say, I was angry that the “bumper to bumper” warranty wouldn’t cover the issue, and that I would be without a car until they could order the part for the track and get it replaced (they said that they would need to order the part from the east coast somewhere). I called Subaru customer service, and they stated that the issue was not a design flaw, and that they would not cover the repairs. They said that a rock getting into the car was a foreign object and there was no design flaw of the track for the seat. Apparently, I can never allow another rock to get into the car again! I then called my insurance company (State Farm) and filed a comprehensive claim. They are still debating whether or not they can cover it. My questions are these: For a company that is known for their rugged image and adventurous spirit, is Subaru going to stand up an admit that a little rock can completely ruin their seats? Apparently that is the case here! How is this not a design flaw???

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

I have a 2008 Subaru Outback and my visors keep breaking. I have already replaced one visor which needs to be replaced again in less than two years. And now my driver side visor is broken as well. These visors create a driving hazard and should be recalled. The visors are poorly made and keep breaking. The visors break and drop down at inopportune times, such as while driving, posing a safety hazard. To add insult to injury, the replacement costs are over $100.00 each, more if you happen to wreck. These visors create a driving hazard and should be recalled.

My husband and I bought our very first Subaru (2007 Outback) believing we had bought a great car that would serve us for many, many years. We were wrong! At 69,000 miles the turbo blew. Then, recently, the turbo blew again at 82,000 miles and took out the engine with it! Subaru doesnt want to do anything but sell us a new car! I am mad as hell and want to tell everyone that Subaru is not what they represent themselves to be.

Our vehicle is three years old, and we have replaced EVERY light (turning signal, headlights - high and low, running lights, all of them) on the front a min. of three times. There has to be something wrong, but the Subaru shop gives us some lame excuse like we got oil from our fingers on the bulb when changing it, even though we told them we were very careful and didnt. So we let them change the next one, and it didnt even last 5 months. I am ready to get rid of this car just because of the lights. I have driven cars before for ten years and never had to change a bulb and this one I change bulbs more often than I do windshield wipers.

I live on a gravel drive about 1/3 mile long and my Subaru keeps getting gravel up in the undercarriage. It is easy to remove but of course you need to take it to a dealer to do it and thus a service call of about $100. I have never had a car where living on a gravel road is a problem but Subaru says there is nothing they can do. I am selling my car and getting something else because I cant keep going to the dealer to get rocks (gravel) removed from my undercarriage. PS - the rocks sound like the car has a loose exhaust system.

2010 Forrester is the worse car I have ever owned. Two years in: the heated seat wouldnt turn off. Ongoing: CD changer heats up to the point of warping discs even in the winter. 2.28.2015: Driving on I83 in Bmore rush hr driver side door releases door unlocks!! Unsafe unreliable piece of junk.

Extreme Disappointment - Atrocious Quality; First time Subaru Owner - brand new 2015 Legacy 3.6R - purchased Dec 2014. Major Safety and Quality Issues - Awful. Whomever is in charge of Quality at Subaru should be fired. It is evident Subaru failed to Quality test this model before production.1. Burning smell from engine & snow water entering engine bay. Discovered snow/water entering engine bay/compartment while driving in snow. Serious safety risk; water all over electrical components I believe leading to burning smell. Contacted Subaru of America, no response yet. Filed N.H.T.S.A. complaint. The water/salt stains are evident under the actual hood and the engine compartment and already see signs of rust on electric connectors. 2. Water leak in foot well of cabin. 3. Starting issue - numerous time required 4-5 seconds for the engine to crank/turn over finally started. Dealer replaced fuse relays per Technical Service Bulletin (TSB)4. Display - frozen numerous times - Dealer replaced fuse relays per TSB. 5. Fuel Filter door froze numerous times; unable to open; Dealer fixed per TSB. 6. Awful wind noise driving above 40mph. Door/window moldings replaced on all doors and 2 front triangle windows replaced by dealer per TSB. Vendor made faulty moldings and glass.7. Moon-roof - above 60 mph moon-roof whistles loud - seal issue like door. Exterior moon-roofs black seal/molding towards back near center dome light, is raised up above the sheet metal not aligned/flush - adjusted by dealer. 8. Lumbar - when pressed to increase lumbar, it only enlarges on the left side of the seat back only, then when you press decrease it shifts to right side and almost even outs then goes flat. Dealer inspected and found defective seat from factory; parts on order.

The safety features and its so fun to drive! I really liked how it handled and reasonably priced. They have several models to choose from, but I am partial to the Crosstrek Sport, it has all of the things I am looking for and then some!

I had this Impreza on March 2016, so far very disappointed. Compare with my last car Hyundai is not that good. First the painting is not a very good quality, the front lower paint is already had lots white spot, maybe in the rough road a bit damaged, but the Hyundai never like this and I had more than 8 years, just show the painting not very strong. Second the sound system sometimes not working, still display everything on screen, just not play, like dead computer, I have to restart it. And today I found my windscreen got a crack line, not really like a stone hit as the crack very even, maybe the original fitting is not good so sooner or later will cracking. I just wondering whats happened in that day when they assembly this car in Japan? And I want to know is really Japanese care about their customer.

I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed. The car is in my name due to it being purchased when he was seventeen 2 years ago. Also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000. dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training close to home before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission. Outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand new vehicle even though Subaru would not even take the Outback as a trade in and told me to take it to pick in pull. With my son deploying he wont be home for a few years so a brand new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, Two not caring about rare circumstances like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave! The Subaru America Care Team obviously follow the corporate log book and do not look at each induvial situation. Their Branding definitely needs to be updated. They obviously dont love to Care the Military!

My car is a 2008, I bought it in November 2007. I have never had a problem with this vehicle and it has never left me on the side of the road. When I buy a new car, it will definitely be a Subaru.

In June of 2013 I picked up my brand new 2013 Pearl White top of the line Subaru Outback. 2.5 years later, I am sorry that I ever fell for their PR spin! Within the first 2 months I had returned to the Dealers Service Department with a complaint of the engine surging on acceleration, poor gas mileage, and the check oil warning light coming off and on. I was told by the Service Manager that Subarus dont do that and that they could find nothing wrong with the vehicle. The problem has been intermittent throughout the time that I have owned the vehicle. Within the last 2 months this issue has worsened to the point where the engine will suddenly surge forward and then suddenly decelerate, at one point almost causing a collision with another vehicle. I complained of this problem again while on a service appointment for another problem concerning the sudden and intermittent loss of power steering while the vehicle was operational. Again I was told that the vehicle was fine and that mechanics could find no problems. Recently (within the last 2 weeks and less than 1,300 miles into a new oil change and service) the check oil warning light has again started to come off and on. On checking the oil level this morning we found that the oil level was at the bare minimum and down over 1 qt. of oil. On doing some research we have come to find that all of these problems have been ongoing and legitimate complaints for this year and model of Subaru. There is in fact a current lawsuit in progress against Subaru of America for the oil consumption issues in the 2.5i L engine in the 2013 Subaru Outback. I am VERY disappointed in both the product and service offered by Subaru of America and I will never purchase another vehicle from this company. I also urge others to steer clear of the PR hype. In this instance it is definitely a case of buyer beware!

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

There’s so many to choose from but our Forester has truly been exceptional! The safety features are phenomenal, the price was the best option, the ride is smooth, and the company treats you like family.

Love my 2012 Outback. So, I bought a 2013. Big mistake! Different engine, same number of cylinders. The salesperson was more than happy to boast the gas mileage and make sure I would follow the maintenance schedule. No mention that I would have to add up to 1 quart of expensive synthetic oil every 1200 miles! It IS in the owners manual. My oil lamp has come on every 1000 miles since purchase. I was accusing my lube shop of under-filling until I read the page in the manual. If I knew, I would not have purchased this one. Oil change interval is now 7500 miles. Engine holds 4.1 quarts. So, by the manual, I may need 4.88 quarts before the next change. They consider this normal? They started an oil consumption test. They overfilled the engine! That means extra pressure on the seals. Not to mention padding the test! I was to come back in 1200 miles for them to gauge the oil consumption. Consume oil?!? Burning oil is not good for the combustion chamber is it? They even know why and have published a fix. Need recall.

I bought an 01 impreza outback sport from where I work. Used. 143,000 miles on it..keep in mind that I fix cars for a living... This is the best car Ive ever had the pleasure to own and work on. When I bought it it needed both front axle boots, valve cover gaskets and steering rack boots. Now this might seem like a lot to the average person, but really its just minimal surface stuff.... The engine is an ej22 phase 2 2.2 liter.... Best engine subaru ever made in my opinion. Non turbo naturally aspirated... Once I fixed all the little stuff, I changed the oil and did a trans drain and fill 3 times...I drive 50 miles a day 5 days a week, so around 1000+ miles a month.... This car hasnt even shown any signs of dysfunction whatsoever.. Im sorry to hear that people are having problems with their subarus... My experience is much different. Drives great and mileage is 25-26 mpg on an 4eat automatic trans. Yes I have down upkeep ie, plugs wires cold air intake coffee can exhaust tires, but the car just goes and goes, doesnt burn oil, shifts smooth and starts up first revolution of the crank.... And this a used car with 3 owners and 143k. Maybe I just got lucky but its a much better than my 03 fx3 ford ever was! And mileage is better too! I wouldnt trade this car for anything...awd and comfort. It fits my life and style and my wife can put her cakes in the back. Mechanically this car is the most solid reliable car Ive ever had the pleasure of owning and working on. Parts are relatively cheap, in abundance, and I find that the design is way easier to work on than most I have to repair. I wish I had something negative to say about my subaru, but I dont. I will drive this car for as long as I can.

2013 Legacy Limited 2.5i - a noisy lemon. I purchased this car new and drove it for a month. I heard a popping noise in the rear. I took it in for warranty repair and got it back unfixed. I took it back in and got it back dirty and unfixed. I took it back in, got it back unfixed. I took it back in - this is number 4 if you are counting. This time, Subaru professionals from New Jersey drove it and never called me. They left the dealer and at that moment, I got a call from the shop saying They couldnt hear anything and we wash our hands of this problem. So there you go folks, Subaru makes a lemon and does not repair or even acknowledge the problem after it goes into the shop 4 times. Buyer beware.

I have a 2010 Subaru Forester with no problems and the older engine. As you know, they switched to a newer engine in 2011 models, which have a piston oil control ring that wears prematurely and there have been a successful lawsuit which extends the engine warranty to 100K and 8 years with the stipulation that you have a Subaru dealer oil consumption test. I bought a 2013 Forester and the oil pressure light started coming on around 45k. I replaced the sensor 2 times based on Subarus recommendations because they pretended they didnt have a clue. How many thousands of complaints has Subaru had, and they act like they are innocent. To get a new engine, you have to get a TSB oil consumption test. Ive had 2 oil consumption tests. The first one the dealer overfilled and then filled up and told me it was normal. I complained to BBB and got my money back. I went to another dealer and this time I made them show me the oil level before I left, however, they also filled the engine back up, and told me there was no problem and they would never lie because they have newborns and they are honest. Right. Because Im a girl who has 42 years of experience working on cars, and I couldnt possibly know how to pull out an oil stick and check the level. So... the moral of this story is that unless you can get the dealer to admit you have low oil, you wont get the new engine. Which means you have to make them check it in front of you. Preferably with your camera rolling. Take pictures, get witnesses, and dont let your car out of your sight until they have the dipstick in their hands. Sound crazy? Try talking with the Subaru of America customer service reps. Youll be hanging up on them, guaranteed. Youll be so pissed off, you will wonder what the hell is wrong with this company. And it never ends. Its like a nightmare merry-go-round where your car is the POS. Plan on losing thousands along with these nasty ass people. I have now started documenting every time I check my oil and have to add it. I plan on posting on Youtube. Its very inconvenient. I carry two quarts in my back door. The 1st time was in Canyonlands, the second in my parking lot, which the 2nd dealer said laughingly, OMG a parking lot... Everyone knows a parking lot isnt level. So my next documentation oil check will have levels. I still love my Subarus, but its absolutely DISGUSTING that this corporation does not stand behind their vehicles. They knew about the problem and are letting their customers eat the costs. Problems that are documented by unhappy customers all over the web from 2011 to at least 2015. Im sure the 2016 and 2017s will have the same problem based on my dealings with this company. Can we say stick your head in the sand and pretend there isnt a problem? Ive NEVER had a car that burned oil at 45K!!! And from that point on, your peace of mind is OVER. Everywhere you go, you better remember to check the oil and put some oil in. Two quarts fits perfectly in the rear door... Just an FYI. Thatll get you down the road 2400 miles. Then you need some more oil. Im burning a quart every 600 miles, but Subaru tells me Im a dumb bunny... How would I know where the level is on an oil stick??? Dumb Bunny. Oh yeah, but the camera can see it... Really, the camera can see it, but the dealers cant? Now isnt that odd. Subaru consistently says there isnt a problem, but I have to keep adding oil because if I dont, Ill ruin my engine. And Subaru hopes that will happen.Subaru, you need to do right by your customers. You might be going strong now with sales of cars... but if everyone of those customers have the same problems with shady lying people that work in your dealerships, youll be lucky if anyone ever buys another car from you. Subaru is losing their loyal fan base. I have two Subarus right now. Will I buy another one? Not on your life. Because I dont buy new cars to open bug covered hoods, check burning oil sticks in 100 degree weather, crank open the hot oil cap and then add a half quart to go 400-600 miles. And then do it all over again and again and again. And then deal with a bunch of crappy liars. Camping?? Taking your relative to the Mayo Clinic 2000 miles away? Dont forget your quarts of oil, a funnel, plastic bags to put the oil in, something to wash your hands with because of the dirt and oil, some paper towels, and a hot pad. And a lot of patience. Dont waste your time with dealers or Customer Service. You will be much happier. At some point you will have to unload the oil burner. Who do you choose? A dealer or an unsuspecting person. I have the paperwork from Subaru to back up that my car isnt burning oil. How disgusting is that??? But youve got a Subarus dealers word for it. Does that tell you something? If it doesnt, it should. Buy a different brand. Because this is part of the Subaru culture when you buy one of those cool Subaru cars. Not to mention how unbelievable it is dealing with all the BS with the Customer Service people and Dealers. Mind boggling to say the least. And how many people have they screwed over??? Im one of them. I have a 2003 Honda Accord with 103,300 miles on it. No problems, and it doesnt consume oil. Ive had Toyotas who have rusted out, but the engine still wasnt burning oil and a Toyota RV that I drove all over the place with humongous loads on it, it never used oil. My POS 2013 Subaru burns oil like a sieve. Its a PZEV, which means its zero landfill. What about all that oil burning into the atmosphere and the extra oil every 600 miles? So for a 5000 mile oil change, its 5.5 quarts of synthetic 0W20, new oil filter and gasket for $39.99 and a quart of oil for every 600 miles at approximately 6.95/quart, which is 8.33 quarts of oil, at an additional cost of $57.92. Dont forget the aggravation of making sure you know when your oil is going to be low... like around 600 miles. Now this is me changing my oil using Mobil 1 synthetic. If you have them change it, its $58 to $116, and then add the $57.92, plus the aggravation, the BS and the absolute nothing that Subaru will admit to. Then you get to repeat, and repeat, and repeat. My advice, buy a Honda or Toyota or some other reputable brand. Ive had Hondas my whole life and Toyotas for over 20 years. No problems. My 2013 Subaru? The car itself is nice, but well, the engine is messed up. The main part of the car, and Subaru sells it to you that way. Some people pay $37K and get a bad engine. What? Huh? Read all the reviews you can. Because they arent liars. I love my car... I hate the engine, the dealers, and the car maker. Unless you want to pull the engine and put some decent oil control rings on the pistons, but Subaru didnt even care enough to do that and people are getting screwed. Its a really bad thing. The government should get involved. Maybe if there are enough complaints to congress.

My 09 Subaru Forester suffered catastrophic engine failure without warning. Seems there are several forums about this but Subaru claims to have no knowledge of it even after production was halted in the early introduction of said vehicle. Car has 55000 miles on it. Ive put 29000 miles on it from buying it used at Pine Belt Subaru in Lakewood NJ 3 years ago. Took out an extended warranty for 100000 miles. Car is not covered because its 5 years from original purchase date which expired 2/14 never notified of same. Im looking at $5000-$8000 to replace. Oil changed every 3500 miles and was 355 miles into its most recent oil change. Rich at Subaru of America in Cherry Hill NJ stated by email that there was nothing he could do to help with the repairs. This will be the last Subaru Ill buy as they knew about the premature engine life expectancy of this vehicle and made no effort to contact me. Ill stick to Honda or Toyota from now on.

Bought a 2015 Subaru Outback 3.6 on Jan 2015. Never had a car like this before. To think that they supposed to be reliable. On its 30 month or about 40k miles the engine went dead, on a warm morning weather. Attempted to jump start but to no avail. Road service responded and attempted to jump start but unsuccessful. Finally towed to Bill KOLB SUBARU, ORANGEBURG, NY. BATTERY AND MASTER FUSED CHANGED. Gregg of service dept said, maybe an interior light was left on. But could not be, once alarm was pressed it shuts everything off. Charge - $524 - 180 for battery and 300 for labor for finding the problem - a blown master fuse. Were supposed to be computerized now but it took them 3 hrs to diagnose the problem. Im very very disappointed with Subaru. Thinking of trading it off before it act out again in peculiar situation with my entire family on it.

Excellent car for the value. Also the safety rating in the Subaru Crosstrek with its all wheel drive tops most competitors in its class. After test diving all most cars, we kept on coming back to the Subaru Crosstrek.

Brought our 2012 Forester Touring to the dealership recently, as the transmission seemed to be having issues between 2nd and 3rd gear. First trip took 2 days and a reset of the transmission to learn mode. This actually made the problem worse in our opinion. We brought it back, and it took a week for them to agree to replace the transmission, after different attempts to fix it. The vehicle only has 27,000 miles on it, and the transmission needs to be replaced? Something isnt right here.On a different note, we lease our vehicles, but no more Subarus. Chase is actually Subaru Motors Finance, and they could screw up a one car funeral. We had several issues with them, from double charging for property taxes to charging extra monthly payments. On average it took 5 - 9 months to get these issues corrected. Between Chase and what I am seeing for deteriorating quality from Subaru, Ill be taking my business elsewhere in the future.

Car brakes for no reason. Lane assist does not work properly and is dangerous. Fuel gauge recall left my wife and 2 young children stranded. The worst part of my experience was with Subaru corporate. They are slow at responding to my concerns. I opened a ticket with them a month ago and they are still moving slowly. I waited 2 weeks with no response until I finally complained. Finally, they provided me with a 2019 Outback rental and it was not comparable to my vehicle at all. It had no GPS, no push button start, no leather seats, bad rearview mirror, no sunroof. Im still in the process of dealing with corporate regarding that, and I was told by my dealership that I would receive a call from corporate. I was never called. I loved my first Subaru Forester but Subaru has officially killed their reputation, not just with vehicle quality, but also with customer service.

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

Your site states that Subaru will respond within two days. Its been six weeks and Ive still received no communication from Subaru. I have recently purchased a new Outback, 2ltr diesel from a UK dealer. [1] Can the lock operation be simplified (all doors, reprogrammed). I dont need all the options. Frankly, theyre a PITA. [2] Also can anything be done to (improve) the tractor like gearbox operation. Ive own numerous new Japanese 4X4s and this has the worst gearbox ever. The dealer says this is normal..... Really?

Ive had my 2015 Forester for a year now. There are some things I like and some I really dont like. I have put 20,000 miles on the car and havent had any mechanical problems. It drives and handles comfortably, and did well with snow and ice last winter. However there are a number of small irritants. One of my biggest issues is the upholstery. I try to be careful, but it is already seriously stained and starting to show obvious wear. No other vehicle has ever shown wear like this. The panels on the doors look dirty and wont come clean. My dog stepped one time on the padded cover of the storage box between the front seats. He left several permanent dents and the plastic coating tore. Hes ridden in several other vehicles without anything like this happening. Also the finish on the steering wheel where I grip has worn off. I also find the headrests to be remarkably uncomfortable, and its not really possible to sleep in the seat. The worst problem is that when the air is dry, as it usually is in eastern Oregon, I cant get out of the car without getting a static electric shock, just strong enough to be mildly painful. Every single time. I try to slap the door as I get out to prevent it from hurting, but I sometimes forget. This happens occasionally in other vehicles, but rarely. As minor as this seems, its annoying enough that it may prevent me from owning another Subaru. Another thing that probably shouldnt matter is the mileage indicator. I really like this except for the fact that it always shows me getting 1.5 to 2.5 miles more per gallon than I really am. I find this extremely irritating. I also hate the fuel gauge, which is a line of small gray squares which are difficult for me to see. Also the speedometer is smaller than I like, with markings close together and the 5s not indicated. Also, the windshield has cracked all the way across even though I never noticed it being hit by anything, and there is no rock ding. I resent that Subaru did not give me the option of deciding if I wanted a fancy anti-theft system that requires a very expensive key and, if you try to use a duplicate, will cause the computer to crash and cost several hundred dollars to repair. I am cynical enough to think that this was not done for my benefit. I would be perfectly happy with an old unchipped key that costs $2 to duplicate. I also dont like that only one door on the car can be opened with the key and that if I use the spare key to unlock the door the alarm goes off. Every single time. There is supposed to be a way to prevent that but it doesnt work. I also have issues with the mileage. If I drive on the level at about 45 mph, I can get as high as 30 miles to the gallon. But if I get on the freeway and drive 65 mph to Portland and back I wont get over 25 and have gotten as low as 19. The sticker claimed 29 highway. Also, though I live in a town with no more than 10 stoplights, if I do any driving around town my mileage drops like a rock. Also if I go up even a moderate hill. Finally, the clock and temperature gauge are not consistently accurate, the speakers vibrate unpleasantly if you turn the bass up, and the cup holder has broken for no apparent reason.

I actually recorded the issue this morning and again will be back at the dealership. The Dealership is great. However, my new Subaru Outback 3.6R Touring is not. I loved my 2013 Outback 3.6R and want it back. Never had these issues and it’s not like I can just run the vehicle down the street for issues but have to drive over 30 miles one way. I bought my 2017 in December and the screen freezes up; now a total of 6 times. The camera wont work right and there is a too long of a hesitation from reverse to drive and no one can find the problems. Dealership reset and again the same problems. The scariest was this past Saturday. Mapping, clock everything froze, literally had to pull over and stop the car and then restart it in order to make it sync and work again. If they cant fix this issue someone better be finding my 2013 Outback and getting it back for me since I never had any issues with that one. The 2017 since I have purchased has had one issue after another. It seems others are having these issues as well so why isnt this being recalled or fixed.