I have owned 4 Subarus but I must say, I am done with the company. My 2002 Outback had the leaking head gaskets but was not part of the recall. Subaru paid for the repair (as they should have) and I was told the head gasket issue had been resolved on the newer model Subarus. When it was time to purchase a new car I bought a 2007 Outback thinking I would be OK because SOA promised the head gasket thing was resolved. Imagine my shock when I was told I had oil leaking from my head gasket. Then soon after the antifreeze started leaking. I wrote to SOA and was told this was normal wear on a car with 139000 miles. Shame on you Subaru. I have since found many people with the same leaking gasket issue on different model/year/mileage of Subarus. A google search will show you or just ask any mechanic or your Subaru owning friends. I wish I had done better homework. I love my AWD wagon but never another Subaru.

Several years ago, I was looking at cars, and went to a Subaru dealer. The salesperson was so rude and condescending that we left. Just now, I was researching cars on **, and I sent in several requests for information from dealers. Several Ford dealers got back and were very professional. We had conversations, and they were understanding as I discussed my needs. Then, a moment ago, a Subaru dealer called back (Patriot Subaru in North Attleboro MA). The salesperson was rude and confrontational. She said my request was for a specific car, which Im sure it was. However, I had done more research and wanted to discuss a different Subaru model. Instead of offering advice and listening, she again reiterated, so you want information on a different car than your request? After talking with some good salespeople, it was quite jarring and unexpected for the Subaru person to be so rude, condescending, and overall unprofessional. But I guess I should have expected it, as Ive never had a good experience with Subaru sales.

After Subaru replaced the left caliper bracket with no results they set up new appointments with the factory field agent. Took a couple weeks but they re-looked at my rumble and confirmed it was still there. Using sound sensing device and several test drives they decided to replace the sway bar end links. The only thing they heard after that were the brake pads. This fixed my problem near the end of Jul 2015. But it is now Nov 2015 and the problem is back. Apparently, the brake disk pads float in the brackets with clips (according to Subaru service guys) and you will always hear some rumble. Well if that were true I would hear it on both sides, not just the left. So, back to Subaru service again. They had indicated to me a few months ago that because of the documentation to date, they would still honor further repairs with warranty even though my vehicle is now out of warranty. The issue is not resolved, but apparently this is the only way to update my review on this site.

On December 2017 we leased a 2017 Subaru Forester. A few months later and many trips to my dealer, I discovered that the radio system is not working. I contacted Subaru Corporate headquarters and I am getting the run around. They are refusing to fix the issue.

My son bought a 2016 Subaru WRX STI from a Ford dealer. He had problems with it right after buying it. Fast forward to a year later and it needs a new transmission. The warranty that was sold with the car was actually void because the person who traded it to Ford had put aftermarket parts on it and a tune. We contacted Subaru about the problem and they are going to honor the warranty and pay for the repairs. I am happy to say that Subaru is a great company. There are not many companies that stand behind their products these days. Thank You Subaru!

2015 WRX engine failure, 5600 miles - I have had my car about 4 months, leased as new car. On 4-18-15, engine light blinked on, I stopped car to check manual, it said to slow down reduce load on engine, and get to dealership ASAP, that was Saturday eve. Manual said it was ok to drive. I ran some close by errands Sunday. Took to dealership Monday AM. After a while, I was told that a plug had lost its tip and was misfiring... ok, quick fix. Wrong... service mgr informed me that there was a hole in the cylinder, that I would need a new engine. LUCKILY, under warranty. Down time 2-3 weeks. They rented me a car, they were very nice at the service dept. Hopefully no problems after this is fixed.

Subaru MADE good vehicles... But, then they went cheap. My 2013 Forester burned oil worse than an old WWII airplane... Its normal, Subaru said. Traded it for a 2015 Forester, no more oil burning issues, but now a crappy CVT transmission that bucked, stalled and hesitated upon acceleration all the time... Its normal Subaru said. Well, no more Subarus for me. No more CVTs for me. Got me a Toyota Rav4 with a normal automatic transmission and ZERO problems in many miles ever since.All of these CVTs are junk and causing problems, just Google CVT Problems with Nissans, some Toyotas, Subarus, etc, etc., and be ready to read pages upon pages of negative reviews. Many manufacturers like Subaru and Nissan have current class action suits pending. What a joke! To gain maybe 1-MPG, they jeopardized the goodwill and loyalty of their customers. Good to know that many other companies have not gone this way. Maybe thats the reason they have top sellers like the Toyota Rav4 with a normal automatic transmission. Do yourself a BIG favor, avoid headaches and stay away from CVTs at all cost!

For a long time, I wanted a Subaru Legacy car, being fascinated primarily with the reliability of the Japanese cars and also with this brand (studying the history of the brand, the beginnings, the technology, ...) and now I managed to buy one In second hand (because I could not afford a new one, though, with that money, I could have bought another car brand almost nine). I took it from a known, serious person, knowing the history of the car. Its a Legacy, a 2008, 2.0-liter, 150cp diesel boxer that has 220,000 km. Series: ** / 2008. Nr. Identification: **. Engine: Tip EE 20; Series **. I was glad that the person she bought her took care of her, he invested heavily in her (at that moment thinking he was unlucky), but it seems that bad luck continues to me and not only, But to all who have this Subaru model; After I was interested in the Romanian specialty forums, I found out that all the owners of this model are talking about a serious problem with this type of engine and even if it had a proper use and proper maintenance, none have ever reached More than 200,000 km without total engine failure. The mechanics say there is a fault in vibrochen, which breaks and it in turn destroys the entire engine block, and the whole engine becomes unusable. This is what happened with more than 90% of these market engines in Romania. I, even though I have not bought it for too long, have rectified the turbine, replaced an injector and it seems that I will have to replace the other injectors, including the turbine again (repair kits are not in Romania, as well The other parts, special mechanics, are no longer there, there is only one representative in the capital city of Bucharest and which does not represent the interests of the clients, let alone the authorities) and yet the engine is not heard at all and I am Afraid to go a long distance with her (I do not have the courage to leave the city), for fear of happening to me the same way, to break the vibrochen and to stay who knows where in the field... discouraging! What is the value of the description on the official website? This engine is not just a new evolution of diesel models - its a revolution! Its the first time that a diesel engine with horizontal roller mounted is installed on a SUBARU BOXER DIESEL... the revolution lies in the fact that it does not last (while other manufacturers guarantee these km) more than 200,000 km. The answer I received from the representative was that I did not document myself before, I did not know what I was up to! The guarantee is 200,000 km, which she does not guarantee “and we All the owners had to change their engines or give them old beasts, losing money!” I would have liked to have sent a letter of appreciation to represent Romania or to Europe or directly to Japan (where it is impossible) and to express my gratitude for having this brand and the joy to lead it but I have spent More time in repair centers than to use it, but it seems that things will not stop here, as it is already compromised. I would have liked this mail to be sent directly to Subaru Corporation, the Customer Consumer Division, or in the worst case to the Romanian authorities, not to you, but no email address is available for you. Japan and send to the Romanian representatives, proved to be equal to ZERO. If you can help me with a Subaru Corporation mailing address, Customer Consumer Division, to find a compromise solution.

The CVT shift simulator (Ascent) is constantly out of sync and shifting up and down. This is especially noticeable during initial start. This needs to either be disabled or at the very least a user selectable option.

My husband backed my new 2017 Impreza 2.0i Premium with Eyesight into our plastic trash container at low speed. The trash container had no damage. The Impreza was badly dented. In addition, the paint over the dent cracked and fell off. I am dismayed that a low-speed collision with plastic was able to do so much damage. The steel skin of the Impreza is weak. The paint is brittle, since it did not follow the contour of the dent (which was round and not sharp). The paint adhesion to the steel is poor since it peeled away after it cracked. Subaru proudly advertises the strength of the cars high-tensile steel skeleton, but they do not mention that the skin and paint are weak. I am afraid that the appearance of the car will deteriorate rapidly as it accumulates the inevitable dings over the years. I do not yet know whether the dealership will repair this dent.

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

Purchased 2013 Subaru Outback at 3500 miles. Oil light came on, took to dealer where I purchased. Mechanic told me thats normal that Subaru uses a lot of oil. After owning three other older Subaru without such problems didnt seem right. They checked the oil and said it was 1 quart low but that wasnt really low, it just seemed that way. I added oil then. When it was time to change oil thought problem was gone. At or about 3500 miles oil light come on once again. 1 quart low. Called Subaru of America, they said to do oil consumption test. Test was done at 1200 miles of consumption test that said it was fine at the usually 3500 miles light came on. Did another consumption test said after 1200 miles on test it didnt not use any oil. I tried to tell them it seems to use the oil at or about 3000-4000 miles, they just didnt seem to get it. Called Subaru of America, tried to explain to them, they didnt seem to get it either. So now between every oil change I have to add 1 quart of oil, use only Subaru oil. Not happy with my Subaru. Will not buy another Subaru again and tell everyone I know about my experience. Very disappointed with Subaru.

My vehicle is out of warranty and software on my head unit is out of date. There is a TSB to update it and fix multiple major bugs and in addition to allow mobile devices to connect. Some bugs can even be considered safety issue (e.g. backup camera lag - it takes 8 seconds for camera to turn on when car put in reverse). Based on Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies act passed in 2014 car manufacturers cannot block car owners from updating their cars software on their own. I understand that such updates are done at my own risk and can possibly void warranty, which I don’t have any longer, so warranty coverage is unrelated to this case.3 other makes I own since 2014 allow owners to update head unit software and make all of the update downloads public. Subaru of America also had updates published and available to public until they removed it few month ago. I sent multiple inquiries to Subaru HQ and received a reply that I MUST go through authorized retailer service in order to receive updates. When I contacted retailer they stated that such updates can only be done for a fee and they can’t provide update media to a customer even when I agreed to pay for it. This is direct restriction of customer’s rights and it is done only for the purpose of making it impossible for customer to update their software on their own, forcing people to go through retailer services so Subaru can make more money. I love the company and this is 2nd Subaru vehicle I own, but this new business model is just unacceptable. It shows how Subaru as a company cares less about laws and its customers.

Unable to use cell phone with 2015 Subaru Forester because there appears to be no way to take advantage of contacts/phone numbers contained within either an iPhone5 or an HTC M8. Forester does NOT have a NAV unit. It appears to be able to accept manual insertion of contact on a one at a time basis... a task I am unwilling to undertake. I am interested in any recommendations that will allow calls to be made from either phone using contact names.

My wife was driving our brand new 2014 Outback. She went slightly off the road and attempted to engage the break release to allow the four wheel to kick in and get out of the small depression she was in. She couldnt get it to work. She called a towing service. They came out and a young man got in the car and engaged the transmission apparently thinking that by moving forward and backward he could get the car out without pulling it out with the truck. In a few minutes the car started smoking and within a few more minutes flames appeared that couldnt be put out with the tow truck fire extinguisher. The car burned up-a total loss. It was a frightening experience for my wife and makes us wonder how this car could possible erupt into flames. Anyone out there with any insight?

2010 Forrester is the worse car I have ever owned. Two years in: the heated seat wouldnt turn off. Ongoing: CD changer heats up to the point of warping discs even in the winter. 2.28.2015: Driving on I83 in Bmore rush hr driver side door releases door unlocks!! Unsafe unreliable piece of junk.

Subarus Mr. Shiro Ohta, Chairman, President and CEO of Subaru Canada, disappoints and his public relations personnel fall short in customer relations. In October 2014, I purchased a 2015 Subaru Outback. If the automotive review reports are accurate, I should enjoy a few years of worry-free driving. Notwithstanding that possibility, I have already decided that I will never buy another Subaru product. My decision has nothing to do with the product but with the purchase experience and the failure of Subaru Canada to address what I believe is a legitimate concern.When I ordered the Subaru car I was informed to expect delivery by the end of December. At the time, I advised the sales person that I had a pre-planned trip in mid-January and that I required a vehicle for that date. I was assured that would not be a problem. Sometime during the latter part of November I contacted the dealership to inquire on the status of the vehicle and was informed that equipment supply issues could delay delivery, pushing the arrival of the car to mid-January. I proceeded to adjust travel plans by cancelling half the trip. By mid-January, I was now informed that a January delivery was unlikely with a new estimated date around the third week in Feb. Finding myself in the position of having to rent a car, I informed the dealership that I would be back home for the last week in February. On the third day away from home, I received an email indicating the vehicle had arrived.While the dealership did what they could and have no control over the timeline connected to vehicle production, Subaru Canada could offer nothing more than to say, after the fact, that it was normal to wait 4-5 months for a car, when the dealership indicated a 2-3 month time frame. Misinformation from my perspective. Subaru has been enjoying a tremendous growth in vehicle sales and perhaps their production capabilities cannot handle the demand. Thats understandable. What is not understandable, particularly in consideration of their increased profits, is how they could simply dismiss my concern regarding the extra costs I had to incur for the ongoing changes in delivery dates by offering a take it or leave it apology. When they could have offered to pay all or a portion of the car rental or maybe offer another year on the warranty or anything to retain customer satisfaction, they opted to offer nothing tangible. As an aside, I once saw a sign hanging from the ceiling in the garage area of a car dealership which referred to the golden rule. Rule #1. The customer is always right. Rule #2. If the customer is wrong, read rule #1.In spite of two letters, with one being a registered letter to Mr. Shiro Ohta, my communications have received only a dismissive response from someone referred to as a Specialist, Social Media Communications & Customer Experience. I have purchased many new vehicles over the years from several different manufacturers. The professional excellence associated with the purchase experience is no less important than the product itself. The Subaru brand has not lived up to my expectations in customer relations and for that reason I just purchased my first and last Subaru product.

My wife and I purchased this car and purchased the extended warranty, just in case. While on a long trip, the check engine light came on and within 10 minutes, I had lost all power from the turbocharger. The dealer informed me that the oil feed tube filter was clogged and caused the failure. This is not listed anywhere as to maintenance or inspection. Bottom line is, the dealer stated that my warranty is expired by three months and they wont be covering the costs. Ive owned several Subaru cars and was thinking of buying/trading up, but if your systems are not capable of even lasting to 100 thousand miles without a catastrophic failure, surely I wont be making any further purchases from your company. I change my oil personally every 3k, and the car has only 94k miles. What kind of product do you call this? So, what youre saying in your email is, Yes, were aware of the problem but were not responsible since we didnt issue a recall or even a TSB concerning this filter screen and we absolved ourselves of all responsibility regardless of impeccable maintenance per factory recommendations. Therefore, **. Really? Just how long do you plan to remain in business if this is how you operate? Sort of an already got your money, dude attitude? This car didnt even make it to its first timing belt change and thats somehow OK with you? I cannot believe a corporation as big as Subaru absolutely will not stand behind its product! As an ASE-certified master technician with over 25 years in this business, Ive been repeatedly asked about who makes a good car and without question, the answer wont be you, quite the opposite. Im absolutely appalled! Ninety-four thousand miles and a hidden, non-serviceable filter takes out a turbo and possibly the engine with it, and you say tough **!

Entering a busy state road from a rural side road the car did not accelerate creating a potentially dangerous situation as cars rapidly approached from the rear. This intermittent stall problem has occurred previously - always as I attempted to accelerate from a slow speed.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

I used to think Subaru is a good and reliable brand name, but I change my mind now after the transmission failed after only 6 yrs on the road. The mileage is just around 98,000. Luckily that Subaru has extended the powertrain warranty that I dont have to pay a costly repair. This failure on CVT transmission should be a recall rather than giving out extended warranty. They said that the reason for this warranty extension is that it is not a safety concern!! Really??? What if my outback got stalled on a highway, would this cause an accident. For sure in my opinion. What if my car transmission failed just after the warranty expires?I own a 2011 Subaru Outback, by the way. I also own a 1998 Sienna van from Toyota. And the transmission is still fine. Toyota has put money in Subaru, I think they should reconsider their take. And luckily that last summer I bought a second hand Toyota RAV4 for my daughter instead of Subaru. I was looking for a used Subaru, but thank God I changed my mind for a Toyota. NEVER BUY A SUBARU AGAIN!!!

Love the maneuverability of Impreza and how it grips the road! Great gas mileage! The price is great for what you get and I tell all my friends what a great car it is!

I purchased a 2006 Subaru B9 Tribeca last year (2012) from an original owner and was happy using it until one morning, the hood just popped up, slamming on the windshield while I was driving. Luckily, I was on a local street and was alone on the road so no accident happened, but my windshield was destroyed and needed replacement. Last month, the hood popped up again while I was driving at 55 mph and destroyed again the windshield. Luckily, again, no accident happened and I was able to stop and go home safely. I believe this model has a defect on the hood latch and Subaru should have recalled this a long time ago. See attached windshield repair receipts as proof of what happened.

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

I purchased my 2013 Subaru Outback February 2013. I have servicing done regularly. However, from the very start, my oil light comes on between 2500 to 3000 miles after an oil change. I was told by the dealership that this is normal for these cars because they do not have as much oil as other cars. Told me to bring it in when it happened, or let the car sit for five minutes, and check the oil levels. This is great - Im a woman in my 70s - and it is scary to try to get to an exit when you are on the expressway and your oil light is on.Now, just to feel more secure, I keep a quart of synthetic oil in my car to add when Im on a trip and my oil light comes on. Very distressing. I had a Toyota Highlander for ten years, 210,000 miles on it and never had any problem like this. Unfortunately, it was totaled by a falling tree, and everyone encouraged me to get a Subaru. Nice car, but not truly reliable. I would have to rate it a 2.5 star reliability rating (which is not a choice below).

My car is a Subaru Impreza, and I do not recommend it to anyone. Ive only had this car two months but already there is paint damage from rocks. Right! Ive owned several cars and never had paint damage from driving. The dealer promises 30 miles per gallon, yet its costing me so much more than my last car that had 200,000 miles vs 4,000 on 2-month-old Impreza, getting only 17 mpg. Dont buy this car!

2 days later, the call taker from SOA did send me the language of the contract, so I am satisfied. I also received it from the dealership in NY, so I am pleased, but I dont care for having to dig to find the actual language/details of such an expensive item.

I purchased a 2013 Subaru Outback with VST. One thing I noticed right away was that when I backed out of my driveway onto the road, when I put it into Drive, there was about a 3-second hesitation. Same happens when I go from Drive into Reverse. I complained about it a couple of times and they told me at Subaru that it was normal. They told me that several people have complained about it. I really like the car, but now there is the oil usage problem. It is happening to me, too.

Recently we purchased a 2007 Subaru Outback, our 14th Subaru. This is the worst SUBARU that was ever made! It had 107,458 miles on it, so we thought we would be driving it at least to 250,000 or more. However, on day 6, the engine caught on fire in Virginia, 699 miles from home. SO we paid to have it towed home, another engine was put into it and guess what. That is now gone too. In between these 2 engines the brakes had to be replaced because the lines rusted and broke causing fluid to leak all over the place, but because Im the 2nd owner SUBARU of AMERICA will not help at all.EXTREMELY DISAPPOINTED, especially finding out that they have been having engine problems and brake issues with these vehicles. BOTH issues have been causing these 2007s, vehicles to catch on fire. SHAME on you SUBARU of AMERICA, consumers need to know these vehicles catch on fire because of engine and brake issues. WE were a SUBARU family, but this month I bought a TOYOTA and a CHEVY, its the first time in 26 years that I DIDNT BUY ANOTHER SUBARU. Clean up your ACT BEFORE SOMEONE GETS HURT or even KILLED!!!

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

Bought 2018 Outback last October. Have had continual issues with the radio console software rendering the car unsafe for navigation and destinations. They replaced software on 3-18-18. After 2 months same problem occurred. Navigation sent me to several wrong locations and console froze in back up camera mode all day. They installed additional software 5-11-18, but said there is no guarantee this would correct the matter and admitted that at least 20% of all new Subarus are experiencing this problem. I have one car and a handicapped wife. If this continues I will have no option other than to seek remedy under the Ohio Lemon Law.

2014 Outback- Until now I have done all my oil changes at the dealer (Tom Wood Subaru). On 3 occasions the oil light came on and I had to add one quart of oil. This occurred about 3000 to 4000 miles after the oil change. When I brought this up with the service rep the first time he told me that apparently during assembly, one of the three piston rings had not been installed in some vehicles resulting in excessive oil consumption. Consequently, Subaru had instituted a usage test involving retesting for loss of oil after 1200 miles (loss of 1/3 quart). The dealership has run this test twice and reported no excessive loss of oil in either case. I believe that the test being used by Subaru is not precise enough to detect the problem after 1200 miles and should actually be done between 3000 and 4000 miles. The other possibility is that excessive oil consumption occurs under certain conditions. If this is the case, Subaru needs to share this information with the vehicle owners.

I purchased my new 2013 Subaru Forester in July of that year after having a 2003 Subaru forester for ten years hoping that l would get as good as run out of 2013 as l did out of the 2003. But in the three years that l have had this car (2013), l have a short motor put in at 100,000 kms which had to pull the motor apart twice as the dealership put the old shim valves back in it so they had to put it apart to put new shim valves back in. The front lower control arms bushes have been replaced twice both front CV Joints on both sides have been replace. Bluetooth unit has been replaced 3 times and still giving me problems. The HILLHOLD/ABS/ADC warning lights had been coming on repeatedly which l was told it was a faulty brake light switch. The sensor for the horn has also been replaced and all wheel nuts and hub bolts have all been replaced twice. So this experience has put a bitter in my mouth to back to buy another Subaru.

My 09 Subaru Forester suffered catastrophic engine failure without warning. Seems there are several forums about this but Subaru claims to have no knowledge of it even after production was halted in the early introduction of said vehicle. Car has 55000 miles on it. Ive put 29000 miles on it from buying it used at Pine Belt Subaru in Lakewood NJ 3 years ago. Took out an extended warranty for 100000 miles. Car is not covered because its 5 years from original purchase date which expired 2/14 never notified of same. Im looking at $5000-$8000 to replace. Oil changed every 3500 miles and was 355 miles into its most recent oil change. Rich at Subaru of America in Cherry Hill NJ stated by email that there was nothing he could do to help with the repairs. This will be the last Subaru Ill buy as they knew about the premature engine life expectancy of this vehicle and made no effort to contact me. Ill stick to Honda or Toyota from now on.

Have a 2015 Subaru Forester and cant stand driving it bc the Bluetooth rarely pairs and/or works. Once it does pair, it drops calls as soon as I start driving faster (like on the highway) and then pops back on once I slow down (exit the highway). Its the craziest thing! Ive brought it to the dealership and it seemed fixed when I left, but then the next day it started acting up again. Apparently, its a software issue. Apple says that Subaru software is outdated and need to be updated. Cmon, its 2017... update your software. I swear more accidents are going to be caused from jacking with this bluetooth! So frustrating and time-consuming.

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

During the afternoon of the December 21st ice storm in Bozeman Montana, my 2005 Subaru Baja slid off the road and down a steep incline. Although I only sustained bumps and bruises, the car was totaled. The accident could have easily been fatal. The windshield was heavily damaged, the car axles were broken, there was severe damage to three sides of the vehicle. I wondered why the airbags had not deployed. When I researched the situation I found there was a recall on 2005 Subaru airbags. Supposedly a faulty release switch and potentially a release of metal shards upon deployment. Maybe I was lucky the airbags didnt go off. I contacted Subaru to see if in light of this situation, they would potentially consider assisting me with a replacement vehicle. After a 2 week delay, Rob the CSR told me that per page ** of the owners manual the airbag would not deploy unless the vehicle was hit from the front or back. Also, although I read that my car was included in the recall, he said it was not. Apparently, the company feel no obligation whatsoever to assist with the situation. Possibly they would have paid more attention if I was injured or dead. I am now an ex-Subaru customer. I will be seeking an attorney to see if others have had similar experiences.

I have owned a 2014 Outback since 12/2013. I am the only owner and have kept the car meticulously maintained. It is really a nice ride and handles well. Two weeks ago I had a “rumble”. I thought it was a tire but tires were fine. I called a tow truck and had it taken to my local mechanic, a Subaru trained mechanic. Turns out that the VALVE SPRING BROKE!! Damaging the rocker arm and camshaft. $2455 and two weeks later I have the car back. Subaru of America will do ABSOLUTELY nothing for me. I have 124,800 miles on the car and planned on driving it for quite a while longer. This damage happened due to no fault of mine. There is a defect in the 2014 Outback engine.

Just bought a new 2017 Subaru Forester Touring model which is now confined to my garage. We have a steep hill nearby which I use frequently. The hill is 2.4 miles in length and in parts is up to 20% decline. With all previous vehicles I simply stuck the car in low and applied the brakes occasionally. The Forester does not hold the speed down in either drive or low gear and I am obliged to use the brakes constantly which I believe to be dangerous. The car is equipped with x- mode feature but that is only effective up to 18mph and driving at that speed would make me very unpopular with other road users. My dealership has no answer but they are researching. Id appreciate any advice.

I have a 2008 Subaru Outback and my visors keep breaking. I have already replaced one visor which needs to be replaced again in less than two years. And now my driver side visor is broken as well. These visors create a driving hazard and should be recalled. The visors are poorly made and keep breaking. The visors break and drop down at inopportune times, such as while driving, posing a safety hazard. To add insult to injury, the replacement costs are over $100.00 each, more if you happen to wreck. These visors create a driving hazard and should be recalled.

Bought the car at 35 thousand miles - have a warranty that says purchased as of mile on and 72 months so I bought it in 2012. 72 months is not up but lo and behold, it is cause it goes back to 2009 which we were not told and have the extended part of the warranty but still up, and I have barely 70 thousand miles on it. Great job Subaru. You know that this is going to happen but yet I paid over 17 thousand for this car. Will never buy another car from you nor will I recommend anyone else. I have owned a lot of cars in my life but this is the worst.

2013 Outback P2764 code. Dealership advised contacting corporate and I was offered $750 toward new car! Seriously, 125,000 miles, known transmission issue with extended warranty to 2022 but not mileage? Vehicles are meant to be driven! Beware of Subaru! Not so giving!

I have owned Hondas, Mazdas and Saabs and there is no question that the Subaru Outback is the most uncomfortable and annoying car I have ever owned. I just traded it in after only 2 years, and I am so relieved and thankful to have gotten rid of it. Just so that you know the importance of this, I always keep my cars 15 years. I have never, ever in my life traded in a vehicle. I usually keep my cars for 15 years and then sell them to a private party for a couple thousand bucks at the end, usually b/c they are in such great condition. I am writing this because I want to help others avoid making the same mistake I made, a very expensive mistake.I had a 2014 Subaru Outback, the Limited version, with the 2.5 engine, auto transmission. I was interested in this car because I had always heard how great Subarus are and I wanted a comfortable and larger car that was dog-friendly. I test drove this vehicle three times before I bought it. ***None of the issues listed below are either evident during a one-hour test drive, and/or become annoying until you have driven the car for a few months.*** I recommend that you ask for (at least one) day-long test drive of any Subaru, especially the Outback, before you buy one. Heres why I got rid of this car (NOTE: All of the issues below I addressed with the dealers and they told me this is all normal behavior for these cars; also many of these issues are common complaints from owners):Worst transmission in the industry. I do not know how anyone can stand to drive this CVT transmission day in day out. I had an automatic. Imagine stepping on the gas and the car feeling like its about to choke, like the transmission is failing. It is especially bad when the car is cold. I did not notice this during the test drive. I believe you have to have a few thousand miles on the car, and/or be in normal traffic or driving conditions to understand how bad this transmission feels. Rough, choky, sputtering doesnt even begin to describe it.Worst A/C in the industry. When you are in Arizona (or DC or Florida or anywhere where it gets hot) and its 108 degrees, the last thing you want is a car that doesnt cool. The A/C on these cars STOPS COOLING when you step on the gas. Dont believe me? Put your hand in front of the A/C vent and step on the gas. The A/C keeps blowing but the air is warm. Ridiculous. Worst seats in the industry. If you have even the slightest back problems, do not buy this car. Also do not even think of long road trips in this car either. The seats will kill you.Worst handling in the industry. Speaking of long road trips, another reason why you will not want to take long trips with this car is the fact that the car wanders on the road. You are fighting with the steering wheel constantly to stay in the lane. Yes, again, all this is normal behavior for this car, according to several Subaru dealers. And this wandering is among many issues with steering/handling that people have complained about on this forum, with little to no resolution. I rented a Ford Escape last weekend and I was shocked at how well that SUV handles, compared to Outback, which costs $10,000 more. (The Escape has other negatives, however.)Worst infotainment system in the industry. If this is important to you, keep shopping. DO NOT buy this car unless you get the navigation, which comes with a big infotainment screen. Otherwise you will be dealing with a tiny little screen that is smaller than your phone. If you have an iPod or a USB drive full of songs, good luck trying to get the Outback to play the songs, or specific songs. Want to find Dave Mathews Band? The song search is pretty much impossible. The Bluetooth is crackly and terrible (another common complaint). The audio sound is awful, but I know nobody buys these cars for acoustics and audio sound. Speaking of sound, also, the car is very very noisy, but I know no one buys these cars for the soundproofing either.Worst backup camera in the industry. The resolution of the camera is so bad, I dont know why they bothered with the backup camera to begin with. Dont expect to see much of anything from that camera if its raining. Worst auto body in the industry. When I go to Costco or whatever, I park my cars away from other cars, in the farthest space possible. Thats just how I roll. And yet this car already had several door dings and chips and scratches. The exterior paint/metal will not last 15 years. In fact, it looked like junk after only 2 years. The Subarus are also no match for bird poop or tree sap; both had already damaged the hood.Horrible fuel economy (I never got more than 19.7 mpg) despite being a supposedly green automaker. I only did city driving, but thats what I got. Also, the major reason why I did not buy the larger 3.6 engine is because I did not want to buy a gas guzzler. But in fact the 2.5 is also a gas guzzler. So I ended up with a really slow, under-powered car (read: zero pickup off the line) that guzzled gas.I do have two good things to say about this car. A, it doesnt require premium gas. And B, it has excellent resale value (because I guess theres a lot of people out there who dont care about the above-mentioned things and just want a car to haul stuff uphill or in snow). If your only interest is having a very basic AWD hauler, then this may be the car for you. If drive quality, comfort and fuel economy are important to you, arrange for full-day test drives, preferably several of them, before you buy. I feel like Subaru, especially with the Outback, tries to market itself as a step above other compact and intermediate SUVs. They should give their marketers a raise, because they sure conned me. Hope this helps someone avoid making the pricey mistake I made.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

Purchased a new Outback in April 2016. Noticed the GPS map was from Q3 2014, so I asked the salesman if it could be updated. The salesman checked with the service department and told me that it could be updated by the service department just as soon as an update was available...but an update was not available at that time. A few months later after moving to another state, I asked Subaru Customer Service if my map could be updated. They informed me that the Subaru policy would not allow me to get an update before I owned the Outback for 12 months. So my map would be almost three years old before I could get it updated by a Subaru service department. I wasted much too much time sending emails to them attempting to get an update approved and after too many...I gave up and was lucky enough to find a way to update it myself.

I have a new 2017 Subaru Outback. The dealer has already replaced the radio/GPS hardware. But still the GPS is too slow to react to drive instructions. It tells you to exit a ramp after you pass the ramp. My wife noticed it too. You would think every company offering a GPS would have mastered a GPS system by now. After they replaced the unit, it is still too slow. Interior is very cheap too.

I have owned my Subaru 7 years. I only have to do the manufacturer service maintenance as my Subaru runs beautifully! I have had NO major issues at all. My Subaru is dependable with Great gas mileage! My Muscatell Subaru dealership on Hwy 10 in Moorhead MN does an excellent job of also taking care of my Subaru with their GREAT service staff!

Need a AWD car for ease of operation for my wife. Need it to be able to function well on icy and snow covered roads. Need power since we live in a mountain region and sometimes pull a tent trailer. Subaru with the 6 cylinder engine fits these criteria very well. I own 3 six cylinder Subarus and one 4 cylinder model. All are lasting quite well and get good gas mileage compared to our friends with various makes and models of cars. I would and have purchased Subarus again and again.

I am having issues (multiple) with 2011 STI. When I’m driving in the rain and don’t touch my brakes for 5-15 minutes and go to apply them, they act like they don’t work. The engine knocks when it sits for 2 days. It makes the most horrific noise when it’s started and cold (I have video documentation of the engine noise). I spoke with a Subaru Rep named Bob **. He was very kind in setting up my appointment (took 3 days), but everything afterwards has been below average. I took my vehicle into the dealer he scheduled and after the technicians looking at my car, they said there was no problem. Allegedly, the brakes were fine as far as they looked (but they never got the brakes wet). The technician Kurt said he’s never heard that noise before from the engine. I spoke with Bob ** and he said that the dealer’s service manager had talked to me and told me that everything was okay. Well, either Bob ** is a liar or Jeff the service manager from Suburban Subaru is a liar because I never spoke with Jeff ever, other than to ask what him and Bob spoke about and he said that he was just told to fax the info over. Bob said that Jeff had told him they found nothing wrong with my car and since they have found nothing wrong with it, they won’t send out anyone to look at it. I have a safety concern that others are having and they won’t even look at it? Seriously?! I have researched the web and found tons of others complaining about the brakes not working when it’s wet. So this is a problem that Subaru is aware of but won’t acknowledge. I don’t feel safe driving my car when it’s wet because in an emergency situation, I won’t be able to stop and I could kill myself and someone else. All I want is a Subaru rep to come out and take a look but they won’t. I was repeatedly lied to by Bob **. I will never buy another Subaru again.Another thing to add, I took the technician for a drive to show him how my diff clunks when I’m shifting under hard acceleration. So I took it up to 6000 rpm and shifted the car. The gears and the clunk were heard. The technician then said You’re putting this under a lot of stress. How am I putting the car under stress? People rev there STIs up to 5000 rpm and dump it, bounce off the rev limiter, down shift from 6th to 3rd. All I was doing was shifting going in a straight line down the road. The car can’t handle 6k rpm shifts? Why does the motor rev to 6k rpm then? Why it isn’t electronically governed? Subaru is the worst auto company in the world. Never buy a Subaru because from day one, they will screw you. I bought the most expensive car they have and they treat me like crap!

On May 27, 2014, we purchased a 2014 Subaru Outback. We have complained multiple times about a leak in our roof and were told that the roof tracks had to be cleaned out regularly. The first leak occurred when our cup holders filled with water. The second leak occurred at a car wash which filled a cup with car wash fluid. Again, today while going through a car wash, my husband witnessed the leak from the corner passenger side vanity mirror. We have also complained about a chronic moisture issue to no avail.

In the first six months I owned my Outback (purchased new) my infotainment system failed and had to be replaced -- it took six weeks for the replacement to come in! I was without navigation, radio, Apple Car Play and rear back up camera. Six months after that and while on vacation, the Eye Sight system has failed leaving me without adaptive (or any kind of) cruise control, lane departure warning/correction, front crash warning and a few other Eye Sight features for which I paid a handsome price. This is far from the experience I expected from Subaru. I was confident in my decision to purchase this vehicle and I have to be honest - I have buyers remorse. I have to take the car into the dealership when I return home so I do not currently know what precisely the issue is with the Eye Sight system.

Ive had my 2015 Forester for a year now. There are some things I like and some I really dont like. I have put 20,000 miles on the car and havent had any mechanical problems. It drives and handles comfortably, and did well with snow and ice last winter. However there are a number of small irritants. One of my biggest issues is the upholstery. I try to be careful, but it is already seriously stained and starting to show obvious wear. No other vehicle has ever shown wear like this. The panels on the doors look dirty and wont come clean. My dog stepped one time on the padded cover of the storage box between the front seats. He left several permanent dents and the plastic coating tore. Hes ridden in several other vehicles without anything like this happening. Also the finish on the steering wheel where I grip has worn off. I also find the headrests to be remarkably uncomfortable, and its not really possible to sleep in the seat. The worst problem is that when the air is dry, as it usually is in eastern Oregon, I cant get out of the car without getting a static electric shock, just strong enough to be mildly painful. Every single time. I try to slap the door as I get out to prevent it from hurting, but I sometimes forget. This happens occasionally in other vehicles, but rarely. As minor as this seems, its annoying enough that it may prevent me from owning another Subaru. Another thing that probably shouldnt matter is the mileage indicator. I really like this except for the fact that it always shows me getting 1.5 to 2.5 miles more per gallon than I really am. I find this extremely irritating. I also hate the fuel gauge, which is a line of small gray squares which are difficult for me to see. Also the speedometer is smaller than I like, with markings close together and the 5s not indicated. Also, the windshield has cracked all the way across even though I never noticed it being hit by anything, and there is no rock ding. I resent that Subaru did not give me the option of deciding if I wanted a fancy anti-theft system that requires a very expensive key and, if you try to use a duplicate, will cause the computer to crash and cost several hundred dollars to repair. I am cynical enough to think that this was not done for my benefit. I would be perfectly happy with an old unchipped key that costs $2 to duplicate. I also dont like that only one door on the car can be opened with the key and that if I use the spare key to unlock the door the alarm goes off. Every single time. There is supposed to be a way to prevent that but it doesnt work. I also have issues with the mileage. If I drive on the level at about 45 mph, I can get as high as 30 miles to the gallon. But if I get on the freeway and drive 65 mph to Portland and back I wont get over 25 and have gotten as low as 19. The sticker claimed 29 highway. Also, though I live in a town with no more than 10 stoplights, if I do any driving around town my mileage drops like a rock. Also if I go up even a moderate hill. Finally, the clock and temperature gauge are not consistently accurate, the speakers vibrate unpleasantly if you turn the bass up, and the cup holder has broken for no apparent reason.

I bought my car new from Schumacher of Delray, The purchase experience was the best I ever had, however I now have the car approximately 5 months and the radio head unit went bad. The safety features of the car were inoperative, and the gas gauge didn’t work. I took the car in immediately and they took it and loaned me a Forester. It is now 8 days and counting and I still don’t have my car back. I was planning to go out of state but they told me I couldn’t take the car out of state. We had to cancel our trip. I called Subaru of America, they told me they would get back to me and to date haven’t. This is my fifth and last Subaru.

We were impressed that our car insurance went up only $3 on a brand new car! This is due to the safety features. One design flaw is the gap at the door sills collect dirt and mud and make it impossible to get in and out of the Outback without getting dirty. The Customer Service at 5 Star???? Subaru in Oneonta, NY has been pretty good.

I was a long-time Toyota owner and after putting 210,000 miles on my 2000 Matrix without any issues I decided I wanted to replace it with something that got decent gas mileage and had all-wheel drive. Enter my 2013 Subaru Impreza Sport. Ive had what could be described as minor issues with this car since day one. First, the rear hatch (its the hatchback version) would never shut on the first try. Had that adjusted and fixed.Second was the issue with starting the car which started happening at about 5,000 miles. After googling my issue, I came to find out that this was a common issue that the owners were referring to as a Hard Start and that after denying it for a while, Subaru finally came up with a fix which is basically flashing the cars computer. Subaru sent out a service notification to their dealerships about this issue, but when I went in to 3 different dealerships they denied knowledge of the issue or the service notification until I gave them a copy that I found online (thank you **) and suddenly they remembered this common issue and the fix. I had the computer flashed and I would say the issue is improved, but not totally remedied.At about 30,000 miles I noticed that the oil light would come on after only about 2,500 miles after an oil change. Im concerned that this is going to get worse as the car ages. (Im at just over 50,000 miles now.) One thing I noticed is that a couple days before the light will come on I will smell oil burning, so Im not sure if thats damaging the engine. Ive got into the habit of carrying a couple extra quarts of 0-20 in the spare tire compartment so I can pull over and add oil immediately if the light should come on. A friend of mine had a Subaru WRX thats engine seized because of low oil and his oil light never even came on beforehand. Ive been so disappointed in the quality of this car. From people I know that are die-hard Subaru owners, it seems like they just cant maintain quality with the recent rise in popularity of their cars. Im hoping that the oil issue does not result in a bigger issue before I pay off this loan!

I have a 2016 Legacy Premium 2.5 engine. I experienced a trembling being felt on the driver seat, floorboards and on the passenger seat. Ive had it in four times. This didnt happen last year when I bought the car and during the summer when using the A/C. Now this year when I use the a/c and the cooling fans go to high speed you feel this trembling. I went to the dealer for where I bought it and the mechanic said that that was normal. He even felt the trembling. He then said to switch to premium gas.I took it to another dealer and the mechanic felt the trembling also. He then said he would look into it. He called me back and said he sat in a similar 2016 Legacy and with the approx. same mileage and said it did the same. So he even said it was normal. If it is normal why didnt it do the same thing last year. Subaru of America said that there was nothing they could do because the mechanics said it was normal. It feels like you are sitting in a vibrating chair. They say it is normal then Subaru needs to fix this problem. What you pay for the car it should run smooth. I am very dissatisfied with the car and the service. There is something wrong with the fans or engine or trans. Does anyone have this issue.

Ordered new car and was told to expect it in 1 week or sooner. Did not make it. Was told it was on truck and delivery next day. Did not make it. No one knew where exactly the car was. Should expect sometime next week! They had no problem cashing my check immediately.

I like the cars performance in bad weather like rain, snow and ice. The car keep me comfortable. I also like the all-wheel drive and heated seats. But I am disappointed with my Subaru in the cost of repairs. They are very expensive. Also, the windshield has been a bother and has broken numerous times. Rocks hit it and instantly put holes in the window. We have replaced the window five or six times.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

We are very disappointed with our first Subaru. Weve had it about 3 months and I cant count the times we were coming out from shopping and the rear hatch would not open no matter what we did. No 65 year old should have to load groceries by crawling to the back from the passenger door. The dealer wants you to bring it in to reset it every time but after searching this major issue online I found a way to reset it myself. This needs to be addressed by Subaru, its such a pain as well as some other features that dont always work. Im about ready to take it back, thats how frustrated we are with it. First time buying anything but Ford or Chevy products the past 45 years, that wont happen again.

Two accidents with 2016 Forester. No. 1. While sitting in my car at a drive in restaurant in park position, my car suddenly moved backwards across the parking lot before hitting another vehicle. Several diners saw this happen. Police were called and wrote a report. I got no ticket. I contacted McGovern Subaru and told them what happened, They said that they would call the Subaru headquarters. A few days later, I was told that they had never hear of this. The dealership never contacted me again. No. 2 June 16 2018: With the keys in my hand, ready to get out of the car, it suddenly started moving forward as if driven by its battery. Before I could do anything, it went through my fence, knocked over two full 100 gallon propane gas cause one to spewing to spewing it in the air and hit my screen house, destroying it. Estimated damage: $13,000. There is a witness to this. The fire and police departments were on the scene in minutes and traffic was routed to other streets. I immediately reported this to McGovern Subaru. It took five days wrangling between the towing company and the dealership before it was delivered. Two weeks later no work has been done. Excuse: Waiting for an expert from Subaru using a computer to analyze the problem.

Worst experience with this car. I had many other cars that never gave me problems. Decided to buy a brand new 2016 WRX STI. After 3500 km driving it, it had to have a $2500 fix on the car and now I wake up to the car not cranking. Tried boosting it but its not a battery problem. I should have gone for a Hyundai, at least it wont give that issue at 5000 km. Not complaining about the dealership, they have been helpful but complaining about the car.

Subaru 2010 Outback - Car has very severe whole car shaking on acceleration above 80 km per hour. Once gas pedal is fully depressed, the car may or may not accelerate making it impossible to avoid other cars on the highway. The car will shake enough to spill coffee, and will not stop until the gas pedal is depressed and revved. The car may or may not accelerate at this time, but the shaking is stopped. I was told that it was the way I drive the car.

Got this Legacy 2 years ago as a lease return. Had not experience any problems besides locking and unlocking it. I strongly recommend this car to people but before buying it go to Subaru dealer and check it up. Never buy any of a car without doing a full check up.

We purchase a brand new Subaru Forester in 2009 and the transmission went at just above 60,000 miles and just over 5 years -- warranty expired barely. We took it to Maple Hill Auto Group in Kalamazoo where they replaced the transmission. All the maintenance records were submitted to the warranty group at Maple Hill. All the preventative maintenance was completed by a reputable company who does a thorough job. We received backlash that some of the work was not completed at a Subaru dealer. The bill for the transmission was greater than $5,000 dollars. Maple Hill did not provide a vehicle and took 3 weeks to replace the transmission. When it was finally replaced, I paid for the vehicle and drove off. After 1 mile the vehicle would go over 25 MPH. I returned and told that they must have received a defective transmission from Subaru. I waited another week and 1/2 to finally get a transmission that cost over 5K. No vehicle to get through the time period and no assistance from the Warranty Group. We will never purchase a Subaru again. We have receive feedback from consumers who own GM products. They provide 100K warranties and they help assist with issues that arise just after the warranty expires. Do not purchase a Subaru. They do back their vehicle the way they should and expect you to overpay for service on their vehicles. They do not value customer satisfaction. They view problems with the vehicle as an avenue to gain profitability.

Very expensive repairs, poor gas mileage, the battery was a major issue, left us stranded at least 10 times in 2 years! Finally replaced by Subaru, but frustrating. There is no vent in the back so the backseat is sweltering during the summer. The service department at the dealership is great, the best part of owning the car!!!

I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating the air struts installed on my vehicle were determined to be the problem. Well... thats weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what. Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, Good luck, that isnt our problem to deal with. I cant drive my car without having any drivability issues and I am currently looking at my options because I cant afford a $2000-3000 bill for a problem I didnt do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. Ive been a loyal customer for 10 years but this will be my last Subaru I ever own.

Had a 2013 Impreza, from day one it was consuming oil. Brought it in for three different consumption tests that the dealer recommended. It had a crankshaft sensor issue, a burned out O2 sensor and never once got any of my stuff resolved under warranty. Never replaced the crankshaft sensor because the dealer failed to find the fault and I replaced the O2 sensor before trading it in. Dealer and Subaru was worthless. It consumed 1 quart of oil every 1500 miles, puffed blue smoke, had a noisy front end clunk going over bumps and failed to get even close to EPA MPG due to engine issues. Engine ran rough, dealer saw it for 4 times each consumption test and a few times for each additional problem, no action ever taken, no offers for trade-ins, nothing. Just barely squeaked by the test. Would never purchase a Subaru again. What a hassle. The independent shop did more than Subaru ever did and recommend that I dump it and pick up something else. Owned it for two years, and nothing was ever taken care of. It was an absolute turd, ruined the entire experience for me. Traded it in with a swapped O2 and topped it off. Good riddance.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.

I bought a 2011 Forester and was generally happy with the car although it consumed a lot of oil. I then bought another Forester, a 2014 which also consumed a quart of oil every 700 miles. First the catalytic converter went at 35000 miles, then the engine imploded at 75000 miles. Then I thought I was saved by the country wide oil consumption lawsuit against Subaru. Nope, not only was I denied the extended coverage to 100,000 miles, but I was told it was not due to oil consumption and consequently not reimbursed for an engine that died prematurely due to excessive oil consumption. Cute commercials, supposedly a green forward thinking company, dont believe it. Subaru produced thousands of faulty pistons and kept using them until they were caught. Subaru of Americas response was flat out denial. I will never buy another Subaru product and I encourage you to do the same. A company that doesnt stand behind their product and presents a fake posture of caring should not be dealt with.

My 2005 Outback with less than 85,000 miles on it has had both CV joints replaced (my expense). Also, the rear axle bushings were replaced (Subaru paid). Last week, I had to have the rubber bushings in the control arms replaced along with the stabilizer links and wheel realignment was performed due to the work on the control arms. The parts were about $80 while the remainder was labor charges. The total I paid with a 15% veterans discount was $694.60. The total labor was $657.78. The car was in the shop for 3 1/2 hours or a cost of about $187 per hour. When I called North Brunswick, NJ Subaru about what I considered an exorbitant labor cost, I was told that it didnt matter how long the work actually took, but that they worked for some book that tells how much time each job should take. We are all being ripped off because this is, as the service manager told me, an industry-wide policy.

I have been a loyal customer of Saturn/Subaru of South Blvd. in Charlotte, NC. I drive a Saturn 2000 Wagon and had a problem with a weeping radiator. I took it to Subaru and told them to look for the car over to make sure there were no other problems looming so I dont put money into a car that isnt worth it. I assumed they looked it over and did the repair. I drove the car home and the next day, my husband noticed an oil leak on the garage floor. I thought it was an overflow issue since I had just gotten it out of the shop and if it was a problem, surely they would have noticed. So I just overlooked it. This continued for a couple of weeks and no lights came on, so I assumed it was no problem. It got to where there was a pool of oil left behind all the time. I took it back to Subaru and they looked at it again and determined that there was a seal leak that would cost $1800.00 to fix. It had a slow leak that turned into a gusher between Subaru and my home the day I picked it up. I was very upset that at their direction, I had just poured $1200.00 into a car that had an obvious leak that they did not even mention. Now, they tell me the car is not even worth the $1800.00 it would cost to fix. My question is: Why didnt they tell me that $1200.00 ago? I discussed it with the service manager David ** and they had no interest in doing anything to address the problem. It was my problem and their was nothing they would do. I walked in the door as a loyal customer and walked out as a very unhappy camper. I later phoned and asked to talk to the manager, who was in a meeting, so I told the man who took the message for the manager what had happened. He said he would relay the message and have him call me! It has been 2 weeks and I have not heard a word from anyone! I hope you can explain this because I am shocked that they would treat a customer like that! They turned a person, who was in the dealership in need of a new car, into a person who would never buy a car there and will be more than happy to tell all of my friends, who are lifelong animal rescuers, about my ordeal with a Subaru dealership! I even have a dear, personal friend who is a Pilots N Paws volunteer. He would be as shocked as I am if I told him this. I would like to know what you think of this. I am in the market for a new car! Your response will determine what course I could take from here! Ill await your reply! Thank you for your time! Kathy **

Bought this car brand new and am meticulous about maintenance. Cvt transmission was advertised as no maintenance. Now they say it needs to be replaced at 150,000 miles and that this is a known defect! There was a horrible whining that started very quiet on and off in 2017 and became louder this year. We drove into a city intersection to turn, and the car stalled. We were lucky that we didnt get hit by another car. We took it to the dealership as we do all recommended maintenance and something was really wrong to make it stall like that. The dealership said that it is a CVT transmission, and they are known to have this problem. Told us to call Subaru. There was an extended warranty offered in 2018, but we never were notified of that and are the original owner. If we had the notification we would have had this fixed as it occasionally made the noise but it did not repeat when at our service center. We would have had the dealer check it if we knew about the problem and warranty. I expected a Subaru to last longer than this before needing an $9,000 repair. Called Subaru and they offered me $1,000 toward a new Subaru. I paid $36,000 for this car. I dont think $1,000 off one now is going to help me very much for a known problem with this transmission that put us in a very dangerous situation.

Charlie ** was referred to me, because my brother and all his family by all their cars from Milea Dealership on East Tremont Ave, Bx, NY. Charlie was helpful as I turned my old Forester in, for an excellent trade in value - while they had a new one ready for me, with exceptional new safety features, and everything I needed in a car. Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful!

Very briefly. Loading suitcases on the roof basket on my 2013 SUBARU OUTBACK, I had to climb on the back edge of the roof, where I rested on my knees, and I even put a folded towel as to distribute the pressure. To no avail, the roof still gave up and got slightly bent. I am not a heavy individual at less than 180 Lbs. This particular model comes equipped with rails to allow the installation of roof baskets, and unless they expect that you load it from a ladder, the roof should have more strength. I can tap dance on my 98 NISSAN Pathfinder and the roof will not bend. I reported to SUBARU headquarters and they have declined any responsibility.

I purchased the 2015 Forester in Sept. of 2014. At Christmas I received as a gift a remote starter. Most of the time it didnt work. The installer reported to me that the battery was not in full charge and recommended I take it to Subaru as this was a common problem. (Factory installed battery is too small is the common conclusion now.) On 3/10/15 I drove it from Niagara Falls to Amherst (just outside of Buffalo) and was told it was fully charged and there was no problem with it. Of course it was fully charged after I drove 20+ miles. It continued to give me problems on and off until exasperated I stopped using it. And spring was coming.This winter has been mild so far and although I tried to use it I gave up until the really cold weather kicked in. I again took it to the installer of the remote and after replacing the starter parts it was still not starting but did start on their battery. They recommended I take it again to the dealer but I know that would be a waste of time and told them to get me the proper battery and give me the old one to take to Subaru with a copy of the receipt. I hate to drive that far (at age 72, 20+ miles is a long way) but I am so angry that with the 1st break in the weather I will. I will demand to be reimbursed, and also an apology for putting me through this.

I have 2 stone chips in my 2014 Subaru Outback, one went right to the metal and started rusting immediately! I took it to the dealer and showed them the two chips. I asked why would a 10 month old car rust that easily, could this be the beginning of a bigger rust problem with a Subaru (think OLD Subarus - very rusty)? They pretty much told me they would do nothing about it. This will be my last service call time dealing with the Service department at Chilson Subaru in Eau Claire, WI.

I was coming to a stop at the end of a dead end street when my 2010 Subaru Outback shot off like a bullet from 10mph to about 30 mph in less than 2 seconds. I hit a tree and sustained severe rib injuries (3 broken ribs) and a lacerated finger and my passenger dislocated his hip and suffered a broken leg. We were lucky not to be killed.

We have taken our 2017 Subaru in 5 times to fix this problem: while driving the check engine and other warning lights come on and safety features like lane change turn off. We are losing faith in Subaru. This didnt happen with the car right away. Weve been told it was related to fuel issues, computer issues, something different each time. I dont think they know what is causing the problem.

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

Dismayed, disappointed, disgruntled. These are the feelings engendered by coming home from a two-week trip only to find that the battery in our one-month-old Subaru Forester had died while we were away. Consumer Reports April automobile issue convinced us that all the new safety and navigation technology innovations in the 2015 models would make it worth our while to replace our 2007 Forester. But neither CR nor you mentioned that all those enhancements would drain the battery even when the car wasn’t driven. When we took the car back to Subaru, we were told it was our fault for leaving the car for two weeks, as if we were the only folks ever to have done such a thing. Subaru service also suggested we get a trickle charger and keep the car plugged in when we’re away for an extended period of time.We did a great deal of research before buying the car and found no mention of the problem. Having experienced it, I googled “Subaru battery drainage issue” and discovered that the problem was not unique to our vehicle, nor even only to Subaru. Apparently Hondas and Fords are similarly afflicted. These facts were further substantiated by the AAA technician who came to recharge our battery. She fields many calls similar to ours.It is clear why Subaru and the other manufacturers would not want potential buyers to know about this poor engineering. Accordingly, there’s nothing in the owner’s manual that says “do not leave car undriven for more than a week.” You have to look hard to find that after a battery “interruption” the power window needs to be reset, as do the date and time, and perhaps other things I never bothered to set up. A setting comparable to airplane mode on a phone that shuts down some of the background functions would be a wise and welcome fix. What is not clear why there’s so little written about this issue in the automotive press. My husband and I feel doubly burned: by Subaru for its inept engineering and by the consumer gurus who should know better.

Purchased my 2017 Subaru Outback in May, 2017, and rear power liftgate has worked only intermittently since then. Dealer fix in June (Don Beyer Subaru, Alexandria VA) didnt help, and problem continues. Contacted Subaru USA about power liftgate problem, and they said that I had probably inadvertently disturbed the liftgate height control on the dash, and should fix it myself by consulting the Subaru manual, which I did, and the steps suggested in the manual again resulted in a continuation of the liftgate operating only intermittently, or not at all. This is not acceptable in a brand new vehicle. Subaru USAs answer shows that they are aware that there is a power liftgate switch problem and they dont have any corrective action, other than to fob off their problem on the unfortunate buyer. An inoperable rear liftgate is a massive inconvenience, since the rear storage/carrying area is rendered useless. Dont love a Subaru, will never purchase another or recommend to anyone.

Subaru Outback Impreza 2013 - Around seven months ago, I heard a scraping sound coming from the right side of my car as I was driving. When I pulled over, I noticed the front of the side bumper was dragging against the ground. Completely horrified, I had my passenger lift it from inside and hold it in place until we could get to her place where we taped it (to avoid further damage) until I could get it to the dealer. At the dealership, they sent me to Parts, and told me that this would need to be filed under a collision repair, and that the part they needed to order and paint would either be $600 out of pocket or a collision incident through my insurance. As it is a leased car (and did NOT interact in any way with any sort of collision), I was hesitant to pay out of pocket, but decided that was the best move. Until....A week ago, I was driving with family in town. When we got to our destination, and after a few trips back and forth from the car, to unload our possessions, did we notice that the frame around the light in the front of the car, a grey frame that must be no more than 14 by 10 had completely fallen off and was nowhere to be found. We checked the other side and saw that its light frame was still there. Same side as the side bumper incident but of course, nowhere near the part that had previously become loose.(Frankly, Im not sure how the side bumper was ever secure, because if you take a look at whats against the vehicle frame behind where its supposed to be, there are a series of small plastic knobs that seem too flimsy to carry such weight. In fact, we really thought we might be able to get the bumper back on seven months ago because it seemed that easy and there was no damage to the bumper, aside from some scraping it had endured against the road. A few of those knobs were bent and broken, from the inside, so I really thought that when I took it in, they would see this was an internal issue.)Alas, thats not what happened. And like I said, I offered to pay the $600 when the part came in. It took several months to get that call and at the time I did not have the money to pay, so I put it off. Then, this past week, when the light frame mysteriously popped off the car, I called the service manager at Subaru and was greeted with a very rude response. He did not understand how this could happen, as, Parts just dont come off cars. Well, sir, they do. And they have. And I cant be the only one!He questioned if someone had popped it off and taken it. I laughed. When? While Im in the grocery store? At night at the foot of my driveway? I live in a house, in a quiet neighborhood. And that part was still there before we took off on our trip. No. This likely happened while we were on the road. The real question is: Should a pot hole in the road or a rock or anything on the surface of what were driving on be the reason why a part just pops off? Probably not.With that said, please respond if you have had ANY issues with your Subaru where parts suddenly pop off, especially on the exterior of the car. Light panels, frames, bumpers. I didnt even know it was possible for this light frame to pop off like that. I was questioned repeatedly as to if there is any damage around it, and though I kept telling the same story, I was asked if there was any kind of an accident. There wasnt. And when I take it in to the dealer, they will notice that. I understand where they are coming from. But, Id also like to come in armed with evidence that this CAN happen and DOES happen to other Subaru drivers.I am a two-time Subaru driver. The first vehicle was a leased 2011 Outback Sport, same make and model, and I drove it across the country twice. Zero problems. Ive had this vehicle for under a year, and Im already dealing with parts falling off. Once again, please respond if you have had any similar experiences. It will make a better case. I appreciate it!

I purchased my 2013 Subaru Crosstrek mainly due to Subarus great reputation for reliable vehicles with low maintenance costs. At 86k miles I started hearing a louder whirring noise from my transmission. I took it to the dealer and had to get the CVT transmission replaced. Luckily I bought the extended warranty, otherwise I would have had to pay close to $10,000 for the repair. Considering I bought the car for $19,000 and the blue book value on the car is around $11,000 this is completely outrageous. I expected this car to go at least 150k miles before replacing a transmission and expected the cost at that time to be at least half that cost if not less. I will never purchase a car with a CVT again. I will likely be selling this car before the current warranty expires and will likely do the same with my Wifes Impreza before its warranty is up as well since it has the same transmission.

While I love the car I purchased in November 2013, I have yet to have the dealership iron out my motor vehicle tags. Id like to escalate it to the CEO because Im tired of wasting my time. If you have located the email, please send it to me.

I own a 2013 Subaru Impreza. The car is currently undergoing work for a SECOND CVT transmission. With the first transmission, I was at 55,000 miles, and there were audible queues. I was lucky enough to bring the car into the dealership to be diagnosed. I was informed I would need a new transmission and it would be covered under my extended (60,000 mile) warranty. The car was fixed and I believed everything to be fine.Last week, I was on vacation with my two small children (2 and 5, both requiring car seats) and driving from St Augustine FL to Atlanta along I-75. I was just outside of Macon, GA, and in the far left lane, when the car jerked violently and then stopped accelerating. There was a transfer truck to my right, and a few vehicles came up very quickly to my rear. I was able to coast off to the left hand side of the road. The vehicle was stripped of all gears and no longer even had a park. The emergency brake had to be utilized to keep it from rolling.I called Subaru roadside assistance and the car was towed to Macon (about 40 miles north) to a dealer there (with me and my two kids in the front with the driver, a very nice man). Once I arrived at the dealership, I was treated with a we cant look at it today, what do you want us to do about it attitude. I called Subaru Customer Care and Lisa arranged a rental car through Enterprise. I was not allowed to take a dealership loaner since I live in Hickory, North Carolina and would be taking the car over state lines. The car broke down at 11:00 AM and we were not back on the road until 5:30 PM.Since then, this was over a week ago, I have expressed my worries with Subaru. They have assured me that the extended CVT Transmission warranty issued by Subaru last month would cover my car, even though it is at the 88,000 mile mark, but would anyone want a car on its second transmission that essentially stalled while going 70 mph on the highway???I have asked Subaru to do the right thing and either pay off the loan or allow me to trade in the vehicle, but they refuse. Now they are stating that the rental car will not be covered for the entire time of the repair and that I will have to travel back down to Macon, GA (6 hours from my home) to pick the car up once it is fixed later next week. Thats over two full weeks in a rental car and a whole lot of a headache to pick up a car that may or may not work for another 30,000 miles.If this was my first transmission, if this had only happened once, I would not be writing this. If my kids had not been in the car when it stopped accelerating on the highway, I would not be writing this. I, like everyone else, need reliable and safe transportation. I have neither of these things and Subaru refuses to right the wrong.For those looking into buying a car with the CVT Transmission, please dont. I would hate for someone to get seriously injured by this. Its dangerous and something Subaru should not ignore. A recall should be issued. My first transmission gave me a warning sign with a noise, the second one just stopped... there was no warning.

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

Purchased 2000 14 Subaru WRX in June. I was advised the tires on the car were summer only tires so I purchased a new set of rims and tires for the winter. When I went to change the summer tires to the winter tires, I noticed the interior edge of the tire were worn down to the cords, the rest of the tire look brand new. Took the car to a Subaru dealer, they put the car on the alignment machine and said everything is in specs, that theres nothing wrong with the car. Since they say theres nothing wrong with the car they will not replace my tires. The car has 20,000 miles on it. I have maybe ten thousand miles on my summer tires and ten thousand miles on my winter tires. I rotate the tires myself every other oil change. The dealer wants documentation on tire rotation which I cannot provide since I do my own maintenance. I like the car, its fast, handles well and is great in the snow. As of now I am trading in my 2014 Subaru because I cannot afford to purchase tires every 10,000 miles. I receive no satisfaction whatsoever from Subaru. I find that Subaru is very unhelpful in dealing with consumers complaints.

2010 Subaru Impreza Outback Sport - This car was bought new and received all recommended service. At 40,000 the motor had to be replaced. Subaru insisted that the car be towed over 50 miles to a dealership, and before even looking at the engine, the dealership placed the blame on the local shop that did the last oil change. Dealership told us the most it would cost to repair the engine was $6000 for a new engine. They ended up charging $6000 for rebuilt. Several mechanics with no affiliation to Subaru have said this was an engine malfunction. An internet search reveals that a leaky gasket is a common problem with this engine. Subaru has done everything possible to avoid honoring its warranty and recently delayed our court case. I cant say enough bad things about this car and this company. This is by far the worst experience I have ever had with a car, new or used.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

I am a loyal Subaru customer. I buy Subarus because they are dependable. My engine gave out on my 3-year-old Subaru and the warranty is not being honored. Getting a hold of someone on a national level has been close to impossible. I wait for 2-45 minutes before I am told the person I need to talk to is out of the office. I am really disappointed because I love what Subaru says they stand for. The fix is 10,000 dollars that I dont have.

The Subaru B9 Tribeca sounds like time when you shut any of the doors, or the close the hood, or the back door. Does not sound like it a good quality vehicle. It jumps into drive when you go from park to drive or even reverse. The CS players in the car go out after only a few times of use, and then it will cost you around $2.000 for a new one.

Purchased a 2014 Subaru legacy in April of 2014. Car has every thing but the nav and eye sight. I have 17000 miles and have no problems at all, love the awd and for a 2.5 litre it goes pretty good. It is my first new car and would recommend it to anyone. I am 6.6, 220 and it fits me in. I have two kids and they love it. I am a chevy man and finally went Japanese. It is great on gas, handles well, and looks great at 30k - you cannot beat it. Lets face it - every thing breaks but these subarus are great. Buy one, you will not regret it.

When I bought my 2015 Subaru Forester, I had my doubts. I even told the salesman that when I lived in Bermuda, Subaru had the nickname Subarust. He said hed never heard that one. I figured that maybe it was the sea air and that in Canada, everything would be okay. After all, I loved the look of the car and the way it handled. However, soon after I purchased it, I noticed that my Subaru was surging when I was breaking from time to time. It didnt happen (of course) when I took the service attendant out for a drive at my last visit, but it does happen. Very disturbing. Whats even WORSE is the RUST that started 18 months after I bought the vehicle.The morning I was supposed to bring in my car for service I was going to clean it, then bring it in. Aside from writing, I walk dogs (much like in the numerous Subaru commercial, implying that the cars are for active lifestyles and dog lovers and the car gets pretty dirty sometimes. Unfortunately, that morning I discovered that my battery was dead and had to call roadside assistance (ironically) on the day of my service appointment. I spent a lot of time on the phone with these people, and when the guy boosted my battery, I drove it up to the dealership without having the time to clean the car. The service attendant was disappointed, as this would probably show that my battery was fine, rather than being able to test if it was faulty. Luckily, it still failed, so they replaced it. I showed the attendant where rust spots had started to form on the inside of the hatch. She took pictures and sent them off to Subaru Canada.No one contacted me. I called and got no answers, but plenty of people saying they would get back to me. It took 8 phone calls before the service manager at Barrie Subaru told me that the company felt it was not a manufacturers defect, but rather dirt that caused the rust, and that they were happy to pay for half of the repair. Reminder, this is 18 months after the purchase of the vehicle. There was also no way to talk to the person who had made this decision but I did call customer care and gave the lady there an earful, without purpose, really, as I asked if the call was recorded or if she wrote anything down. The answer to both was no. So here are a few things I want to point out:1- Of course, they are happy to pay for half. They should be paying for the whole thing. A friend of mine had the same problem with her Toyota truck. They said the rust was caused by sand. However, the clear coat was intact. 2- What would they have blamed the rust on if I had had the chance to clean my car that morning? 3- I didnt have the chance to clean my car because of Subarus faulty battery. 4- The car still surges forward when Im stopping. 5- This is a crooked company that does not care about their customers. If you disagree, try reaching a human being who has any authority to make a decision. 6- What kind of sport utility vehicle cant handle getting dirty without immediately getting rusty? Again, see their commercial. They should definitely NOT be marketing to dog owners. Please, dont trust the car awards. This is not a reliable car or a consumer-friendly company. They want you to buy, then wash their hands of you.

I have a 2011 Forester. Runs fine. Have had to replace the drivers side visor. Now the passenger one fell off. I usually dont even have a front seat passenger so it cant be from overuse. When the drivers side was replaced (has to be the anchor and the visor, its a whole unit $80!!!) I found that the anchor is only a plastic sleeve. Poor idea, poor workmanship.

Bought a 2009 Subaru Forester XT with 40000 miles. Was good till about 50000. First was a camshaft position sensor which I got SOA to pay for after some heated discussion. Next came a blown turbo - no help from my dealer, Patriot Subaru, or SOA. Cost $400 - did work myself. Now 2000 miles later, the car sits with a blown motor. Once again, no help from Patriot or SOA. They had the nerve to offer me a $500 credit toward a new Subaru like Ill buy another one not to mention I owe $15,000 on the POS! Dont buy Subaru!

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.