I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

I brought my Subaru pre-owned and had a question about my extended warranty. After going through several layers of press the number for your particular question, the option that I chose could not be acknowledged by the automated system. I went through this a few more times before I hit a different option hoping to be connected to where I wanted to go. That worked, but the person who I got on the other end transferred me to the automated system again, which of course still was not working properly. I finally decided to send an email and who knows how long it will take for a response.

I have been taking my Subaru Legacy 2011 to the Subaru service center for the fifth time with the same problem, hard shifting from park to reverse, engine shakes and lights dim, put into drive and get a flutter like cold start after engine warms up for five minutes, also while driving come to a stop and engine shuts off. Service center kept my car for four days and still am having the same problem.

Purchased 2000 14 Subaru WRX in June. I was advised the tires on the car were summer only tires so I purchased a new set of rims and tires for the winter. When I went to change the summer tires to the winter tires, I noticed the interior edge of the tire were worn down to the cords, the rest of the tire look brand new. Took the car to a Subaru dealer, they put the car on the alignment machine and said everything is in specs, that theres nothing wrong with the car. Since they say theres nothing wrong with the car they will not replace my tires. The car has 20,000 miles on it. I have maybe ten thousand miles on my summer tires and ten thousand miles on my winter tires. I rotate the tires myself every other oil change. The dealer wants documentation on tire rotation which I cannot provide since I do my own maintenance. I like the car, its fast, handles well and is great in the snow. As of now I am trading in my 2014 Subaru because I cannot afford to purchase tires every 10,000 miles. I receive no satisfaction whatsoever from Subaru. I find that Subaru is very unhelpful in dealing with consumers complaints.

I bought Subaru Ascent 2021. It’s my biggest mistake I did the wrong decision. My SUV have issues with seats. My driving seat is shaking while driving especially when you stop on signal or stop signs. When you move driving seats is shaking feel me be. I fell down backside so it’s scary and my SUV 2nd row right side seat is give bad noise when you are driving bumpy street like rough road. It’s only 10000 miles and feel I drove old car. I take my SUV on Subaru service center twice. They are not able to fixed that issue. I guess they don’t have experienced technicians. They tried to fix and said it’s manufactured fault. Right now I am confused. What I gonna do. This SUV is not value to money so I decide to give review about my experience for helping people be careful before buying this suv make sure first check the seats in this SUV. After buying no one take responsibility. My car is under warranty but they didn’t fix. I go every week in service center and request them please fix my car.

I have had Subarus since in college, and find them the best option for tough terrain and reliability. But hearing about the design and promotion of larger and larger cars, I have to choose with my conscience. The planet I love to explore in my Subaru cannot sustain these giant cars. Get real and get a clue. Bring back the Justy...or the Baja. These were cars that got the job done. I would buy a Justy in a heartbeat...mine got 39 miles per gallon. What is the matter with the world? Dont we care?

Just bought a 2013 Outback and with driving it less that 1000 miles, the seat padding is gone and Im sitting on the corners of the seat frame. There is no padding there at all and it is basically undrivable. I find it hard to believe that others are not having the same issues. Just bought a car that I dont want to drive. No love here. The car seats suck on this car...do not buy!

We bought a brand new 2012 Subaru Forester. We took a trip from Georgia to upstate NY. The car was burning oil. For the next couple of years, we kept telling the service dept. that our car was burning oil. They kept assuring us it was not a problem. After checking the internet, we found out it was a real problem. We demanded that something needed to be done. They did a oil consumption test. Saturday they agreed that it was excessive and we would be getting a new engine. Why does it take the service departments so long to take action? Now my concern now is what happens to the resale value of my car?

I came across this website and saw all the complaints about Subaru. Yes, the head gaskets leak every 80-100k miles and yes it can be expensive to have fixed but every car had its own problem, there is not a single car in the world that is perfect unless you buy it brand new, never drive it and keep it parked in a climate controlled garage... Gaskets are rubber or paper which both wear down and fail on any car. A lot of the reviews were about older used Subarus. If you buy any used car you dont know how the previous owners treated it. They can tell you they kept it well-maintained even if they didnt just so they can get their problem off to someone else. I have had my 97 Subaru Impreza for 4 years now. Got it with 120k miles on it and it had always ran great. It now has 233k miles on it and the only problem I have had with it is a wheel barring, knock sensor, MAF sensor, and breaks. My ONLY complaint is that the drivers and passenger windows freeze shut in the winter. Hondas burn Excessive amounts of oil and also have head gasket problems, Ford seems to have a lot of electrical problems, any car you look up you will find a problem about so when you get rid of your Subaru and get a Honda or something else, are you going to mope and complain about that one too??

Very expensive repairs, poor gas mileage, the battery was a major issue, left us stranded at least 10 times in 2 years! Finally replaced by Subaru, but frustrating. There is no vent in the back so the backseat is sweltering during the summer. The service department at the dealership is great, the best part of owning the car!!!

The CVT shift simulator (Ascent) is constantly out of sync and shifting up and down. This is especially noticeable during initial start. This needs to either be disabled or at the very least a user selectable option.

I have a Forester with about 25,000 miles. The overall experience with the car is reasonable to good but the customer service and specific knowledge of their representatives is not only negative but almost aggressive and unqualified. They call themselves customer consultants and at 15,000 miles wanted me to pay close to USD 3,000 for a routine inspection in order to maintain my warranty. The car is already extremely expensive in Brazil, and going by the book, the service personnel continuously threatens their customers to void the warranty if the maintenance book is not signed and all recommended services provided. This is an absurd attitude and contrary to what a reliable vehicle should be about. At 25,000 miles, I had to replace two rear tires because of uneven wear. The front tires touch and wear out the plastic wheel cover behind the front bumper, and nobody can tell me why. The wheels and tires came with the car when I bought it from the dealer. Please contact me by e-mail to further elaborate on this fiasco of the Brazilian Customer Service.

I bought my third new Subaru last fall and noticed the drivers seat shifted forward and back about 1/4 in each direction. Every fast stop or start you notice the seat and your body shift slightly. I took it in the first time and the dealership said that it was within tolerances. On the second visit after contacting Subaru corporate they told me that I had the seat too high and that had I lowered it the movement would stop, but they were going to replace the entire seat anyway. I waited for 3 weeks until they finally told me to take the car home until the seats come off of national backorder. The third visit they replaced either the seat back or the entire seat depending on who you speak to, but the seat still moves even if it is lowered. More calls to Subaru corporate to finally be told that the movement is within their tolerances. I told them I would never buy another Subaru and they were okay with that. They dont seem to care about the quality of their cars any longer and dont seem to care if they lose customers forever.

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

Purchased new, great vehicle for engine and drivetrain. The execution of function and maintenance of the interior and exterior is a poor effort. The front end is a bug catcher. The interior could have been better appointed with holders and storage. The gas pedal position is horrible and extremely uncomfortable, with no remedy from your company. The paint and body is a joke. Dont spit too hard on it!!! Too bad you came up short. A pickup with this drivetrain with practical appointments with form and function... At least you have room to improve. Feel a bit cheated...

00 Outback wagon keeps on keepin on. Just flipped 220k and recently completed the dreaded head gasket job on this beast. Both drivers side cylinders were venting into the coolant and I took on this task very soon after diagnosing the blown head gasket. $300 and 40 hours later, mission accomplished...about $1,200 cheaper than having the dealership do it. This problem I anticipated and with this many miles, not a complaint. Things wear out...nuff said. I have two gripes, the first being the engine noise...the work I did had little impact on this embarrassing feature which is common on these cars. Second and biggest issue is the ho-hum mileage this car delivers... best Ive had was 25 mpg. Its just too heavy for the engine and the final drive ratio doesnt deliver what it should on the highway. Then again, this thing is a tank and considered a mid-sized car, pushing nearly 2 tons with a couple of passengers and a light load.

I owned 2 Subarus, 1 WRX STi 2005 and one FORESTER 2007. Both of them have been really great. The STi I only done maintenance on it thats it! The Forester I did a couple of small repair like front links and ball joints... nothing major. Really good cars, the only really big complaint is on the IMPREZA WAGONS of 2002-2007. THE BACK STRUTS TOWERS RUST COMPLETELY at the point the struts will pop inside. I seen from my own eyes and heard of this everywhere.

Im highly disappointed to say the least. Ive been driving Subarus for the better part of 9 years now and this is my 3rd one but also my last one. Never again will I buy another unreliable, highly overpriced car like this. Seven months ago, I had to overhaul my Stis motor. The parts were purchased from Subaru as I was under the impression that this would be the best thing to do. I couldnt have been more wrong. The oil pump has now failed causing me to go through the whole exercise again at my own expense, because according to Subaru their oil pump has a warranty of only 14 days?????I will repair my car and the first thing I do thereafter is sell it as I do not want to deal with any manufacturer who conducts business in this manner. Its time for me to trade up. I am no longer willing to pay the ridiculous prices that you ask for spare parts which are not even guaranteed. Goodbye Subaru!!!! You will never see me or anyone that I know ever again!!!!!!

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

My son and I purchased a 2016 Forester. When I fill up the car will only take 11 to 12 gallons of gas, even being as low as 30 miles left. Then I fill it up. At first I would drive just away from the service station and it would go from 280 to 240. I took pictures, showed dealership. They said its normal. Then it started about April I would fill up and now put gas in. Clear everything. I can drive and gain miles in my tank. I told them numerous time not miles per gallon. If Im traveling I can fill up have 260 lets just say drive 20 mins I will have 300. I have never had any car ever do this. The Dealership here in Jacksonville are rude. The guys tell me its normal. Then I started having the tire sensor lights on. Nothing wrong with pressure. And once again told me I was lying because its not picking up on the Subaru starlink system. So again I take pictures. Now today no one in passenger side the light kept going off.The dealership I live in a lemon law state Im thankful but something is not right and dealership says its ok. All these complaints except for the seat issue has been numerous times addressed with Subaru Headquarters . My Starlink never said I needed a oil change. When I took the car in I waited. The car was checked in at 1230. I went out to talk on phone. My car was outside. It was 29 mins. When I asked did they rotate the tires and change the oil. They said yes even though on my ticket says they only checked air pressure. Then service manager Tom said Subaru only pays for 30 mins to rotate all tires and change oil. Please let me know if anyone has this issues.

We bought a manual 2014 outback in black. All of the rear windows come tinted (not optional) and it is a safety hazard, because the dark tint makes it nearly impossible to go in reverse at night due to severely compromised visibility. There is no back up camera on this model.At 5400 miles, our clutch slipped in stop and go traffic on a long steep hill in a snowstorm. Fortunately had enough left to get to our destination, but there was a horrible smell of clutch fluid for 60 miles. The dealer blamed our driving skills on the clutch failure, although my husband and I have driven standard transmissions for 30 years each and have never killed a clutch. They replaced the clutch, But the next one is your responsibility. For 4 months after the repair, we still smelled clutch fluid.Tonight I was backing out of a steep driveway and noticed the familiar nasty smell of clutch fluid and prayed that the clutch wouldnt slip again. Crossing my fingers that well get the normal life expectancy out of this clutch, but suspect that it is very poorly made and will fail again. Would love to know how many others had the clutch fail in an extremely short timeframe.

I purchased my 2013 outback in June 2013. In June of 2014 with 18000 miles my check engine light came on. The dealership diagnosed two burned out catalytic converters. They fixed the issue under warranty but it took almost two weeks. A month later the check engine light came on again for the same issue. Again it was fixed under warranty but this time had the vehicle almost a month. In August 2014 the low engine light appeared and I found out about the engine consuming oil that seems to be a common issue with Subaru. Three months later the check engine light appeared again for the same issue as the two precious times. This time Subaru replaced the entire exhaust system and had the vehicle over a month. The low engine light seems to come on and go off whenever it feels like it. This vehicle definitely has an issue. So very frustrated and dont trust the reliability of the vehicle. I love the way the vehicle drives and handles but just dont trust that long term it wont have more of the same issues. This vehicle will be traded in for something other than a Subaru. :(

They charged me $84 for wiper blades! They changed the brake fluid in just the reservoir and nobody does that. For another $80, Ill go to another mechanic-parts store from now on.

Love the maneuverability of Impreza and how it grips the road! Great gas mileage! The price is great for what you get and I tell all my friends what a great car it is!

The first service manager raised the rubber hood pads to even the hood. He said its not perfect but to Subaru tolerances. After I sent Subaru photos of the crooked hood, they agreed with me. But then I was told the service manager said this is within tolerances. Subaru said to get a second opinion. I called the dealer they recommended. The service manger would not call me back. After a week of back and forth emails and calls to Subaru, the service manager finally called me back. They are looking at the issues today. The r/l fender gaps were equal when I bought the new car with 5 miles. I am concerned with the right fender and front end separating after two months of ownership. There were also some interior quality control issues they had to address.

After only 7k miles and 6 months owning a new Subaru Crosstrek the Check Engine light came on. Turns out the car has a failed Oil Control Valve. Been in the shop for 3 days. The car feels like an oversized toy. This looks like a sign of many more problems to come.

I bought my new 2014 Subaru Crosstrek and it had steering and handling issues. Two trips to the dealer where I bought the car no troubles found. Feels like a new Crosstrek. Tried a different dealer service center. Test drive can not reproduce problem. At 11000 miles I had my local alignment shop check it and the alignment was out and one tire was not true. That tire is now on the back and can no longer be rotated. Top it all off, I find out dealer service centers are not required to have wheel alignment equipment by Subaru of America. This is my 3rd Subaru and the first 2 were great cars. This one feels cheap. Has rattles and the overall quality has gone way down in 10 years. The car sure doesnt feel planted like it has all wheel drive. Buyers, if youre looking at this car stay away from internet chat rooms forums because you will get nothing but sales people telling lies about how good their cars and the company are. Judging by the complaints here Im not the only person.

I have 2 stone chips in my 2014 Subaru Outback, one went right to the metal and started rusting immediately! I took it to the dealer and showed them the two chips. I asked why would a 10 month old car rust that easily, could this be the beginning of a bigger rust problem with a Subaru (think OLD Subarus - very rusty)? They pretty much told me they would do nothing about it. This will be my last service call time dealing with the Service department at Chilson Subaru in Eau Claire, WI.

Subaru Outback Impreza 2013 - Around seven months ago, I heard a scraping sound coming from the right side of my car as I was driving. When I pulled over, I noticed the front of the side bumper was dragging against the ground. Completely horrified, I had my passenger lift it from inside and hold it in place until we could get to her place where we taped it (to avoid further damage) until I could get it to the dealer. At the dealership, they sent me to Parts, and told me that this would need to be filed under a collision repair, and that the part they needed to order and paint would either be $600 out of pocket or a collision incident through my insurance. As it is a leased car (and did NOT interact in any way with any sort of collision), I was hesitant to pay out of pocket, but decided that was the best move. Until....A week ago, I was driving with family in town. When we got to our destination, and after a few trips back and forth from the car, to unload our possessions, did we notice that the frame around the light in the front of the car, a grey frame that must be no more than 14 by 10 had completely fallen off and was nowhere to be found. We checked the other side and saw that its light frame was still there. Same side as the side bumper incident but of course, nowhere near the part that had previously become loose.(Frankly, Im not sure how the side bumper was ever secure, because if you take a look at whats against the vehicle frame behind where its supposed to be, there are a series of small plastic knobs that seem too flimsy to carry such weight. In fact, we really thought we might be able to get the bumper back on seven months ago because it seemed that easy and there was no damage to the bumper, aside from some scraping it had endured against the road. A few of those knobs were bent and broken, from the inside, so I really thought that when I took it in, they would see this was an internal issue.)Alas, thats not what happened. And like I said, I offered to pay the $600 when the part came in. It took several months to get that call and at the time I did not have the money to pay, so I put it off. Then, this past week, when the light frame mysteriously popped off the car, I called the service manager at Subaru and was greeted with a very rude response. He did not understand how this could happen, as, Parts just dont come off cars. Well, sir, they do. And they have. And I cant be the only one!He questioned if someone had popped it off and taken it. I laughed. When? While Im in the grocery store? At night at the foot of my driveway? I live in a house, in a quiet neighborhood. And that part was still there before we took off on our trip. No. This likely happened while we were on the road. The real question is: Should a pot hole in the road or a rock or anything on the surface of what were driving on be the reason why a part just pops off? Probably not.With that said, please respond if you have had ANY issues with your Subaru where parts suddenly pop off, especially on the exterior of the car. Light panels, frames, bumpers. I didnt even know it was possible for this light frame to pop off like that. I was questioned repeatedly as to if there is any damage around it, and though I kept telling the same story, I was asked if there was any kind of an accident. There wasnt. And when I take it in to the dealer, they will notice that. I understand where they are coming from. But, Id also like to come in armed with evidence that this CAN happen and DOES happen to other Subaru drivers.I am a two-time Subaru driver. The first vehicle was a leased 2011 Outback Sport, same make and model, and I drove it across the country twice. Zero problems. Ive had this vehicle for under a year, and Im already dealing with parts falling off. Once again, please respond if you have had any similar experiences. It will make a better case. I appreciate it!

I like the cars performance in bad weather like rain, snow and ice. The car keep me comfortable. I also like the all-wheel drive and heated seats. But I am disappointed with my Subaru in the cost of repairs. They are very expensive. Also, the windshield has been a bother and has broken numerous times. Rocks hit it and instantly put holes in the window. We have replaced the window five or six times.

I purchased my new 2013 Subaru Forester in July of that year after having a 2003 Subaru forester for ten years hoping that l would get as good as run out of 2013 as l did out of the 2003. But in the three years that l have had this car (2013), l have a short motor put in at 100,000 kms which had to pull the motor apart twice as the dealership put the old shim valves back in it so they had to put it apart to put new shim valves back in. The front lower control arms bushes have been replaced twice both front CV Joints on both sides have been replace. Bluetooth unit has been replaced 3 times and still giving me problems. The HILLHOLD/ABS/ADC warning lights had been coming on repeatedly which l was told it was a faulty brake light switch. The sensor for the horn has also been replaced and all wheel nuts and hub bolts have all been replaced twice. So this experience has put a bitter in my mouth to back to buy another Subaru.

My 09 Subaru Forester suffered catastrophic engine failure without warning. Seems there are several forums about this but Subaru claims to have no knowledge of it even after production was halted in the early introduction of said vehicle. Car has 55000 miles on it. Ive put 29000 miles on it from buying it used at Pine Belt Subaru in Lakewood NJ 3 years ago. Took out an extended warranty for 100000 miles. Car is not covered because its 5 years from original purchase date which expired 2/14 never notified of same. Im looking at $5000-$8000 to replace. Oil changed every 3500 miles and was 355 miles into its most recent oil change. Rich at Subaru of America in Cherry Hill NJ stated by email that there was nothing he could do to help with the repairs. This will be the last Subaru Ill buy as they knew about the premature engine life expectancy of this vehicle and made no effort to contact me. Ill stick to Honda or Toyota from now on.

Bought the 2014 Forester in July, 2013 because of the reliability of the brand. Car has been great as I put about 800 miles on a week commuting. At about 35,000 miles I started to notice that the oil light came on about the midpoint between oil changes, at about 3500 miles. Have to add oil about every four weeks, really burns through the oil. No drips on the driveway, car runs great. Love the car but have to fix this oil issue.

I purchased a used 2012 Forester in August 2015 with 27,000 miles on it. I drive 80% highway miles. Last week, at 70,000 miles, the car became suddenly hard to shift, the clutch pedal was sticking to the floor, and the interior filled with smoke. I limped the car to the nearest Subaru dealer, and was told that the clutch and flywheel has burned up - at 70,000 miles??? Unbelievable. $1,500 to replace. My prior car was a 2003 Honda Element that had the original clutch in it at 240,000 miles and was still working fine. I will NEVER buy another Subaru again. Their claim of reliability is a joke.

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

We have owned 2 Subarus, one 2002 where at approximately 67000 miles head gasket blew, we traded the car in for 2010 Subaru Forester, and now again the head gasket is leaking at 47000 miles. Im retired and on social security, was told 2400 dollars to repair leak. Complained to Subaru. Said my warranty was over which I knew. I cannot afford to do repair. Also drivers seat has collapsed will cost 700 dollars to repair. Again no money to fix. This car was suppose to last us a good 14 yrs, now Im stuck with a piece of junk and not very happy about it. We were told when we bought 2010 Subaru that the head gasket problems had been resolved by Subaru, and this would never happen. Well lucky me it did. we only drive less than 10 miles a day, no excuse for this to happen. Will never buy a Subaru again. My daughter has a Outback also and her head gasket blown too, she will not buy a Subaru again, cheap car. I have a 2013 Toyota with 46000 miles, no leaks whatsoever, will definitely buy another Toyota, I have owned 3 and never had major engine problems like the Subaru.

I just recently got a 2005 Forester. I love it. I have only had to do a couple very minor things with the engine, and it runs smoother than ever. @Dan from NC, you can ship that car up to Michigan if youd like, haha. Im wanting a WRX motor for my Forester anyway, lol.

I purchased a 2009 Forester XT in April of 2008. Three days after purchase, Subaru announced a stop sale order on turbo Foresters made after Jan 1, 2008 (mine was mfg Jan 26th 2008). They issued the stop sale order because of manufacturing defects in the engine that led to knocking and then catastrophic engine failure. My car had knocking at 1030 miles and now at 92K the engine has had the catastrophic engine failure. Subaru refuses to answer the question if my car was affected by the stop sell order and takes no responsibility for repairing my car.

We have been loyal Subaru customers for 20 years. We have always kept our Foresters well maintained and garaged. However, I can say that after the head gaskets going bad at 77,000 in our 2010 Forester we will never buy another Subaru again. Our last Forester did not have bad head gaskets until nearly 200,000 miles! After rounds of discussions with Subaru, they are only offering $1,000 toward repairs. Apparently this is a good deal from what I have seen them offer other customers with similar issues. Ridiculous. We will still be on the hook for repairs that equal half the cost of the vehicle. I am waiting on a class action for this issue. Subaru, you are losing your loyal customer base!

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

Our vehicle is three years old, and we have replaced EVERY light (turning signal, headlights - high and low, running lights, all of them) on the front a min. of three times. There has to be something wrong, but the Subaru shop gives us some lame excuse like we got oil from our fingers on the bulb when changing it, even though we told them we were very careful and didnt. So we let them change the next one, and it didnt even last 5 months. I am ready to get rid of this car just because of the lights. I have driven cars before for ten years and never had to change a bulb and this one I change bulbs more often than I do windshield wipers.

Power liftgate issues on my 2016 Forester and not sure who can assist.

The car is very reliable and I have owned it for 6 years. I for the typical maintenance on the car and have had no additional problems. It drives very well and handles the snow well. After owning a car with cloth seats, I would consider leather. While the cloth cleans up well, its just not practical with kids and dogs. Its an older model and did not come with Bluetooth. It would be a nice benefit to have it. But price was a strong factor when choosing this car and it was affordable in comparison to competitors. I have a huge sunroof which I love. I love the large trunk space in my Forester and how the seats fold down flat in the back.

2017 Subaru WRX. I purchased my new car out of state because the local dealer did not have the one I wanted. After 2 months of waiting I still do not have my title from Randall Noe Subaru. In that 2 months of time I have had my car to Ferguson Subaru 3 times for issues. The first was multiple rattles within the cabin that they needed the car 3 days to fix - Really?. The second was to change the oil at 1,000 miles to make sure it had clean oil for the break in period. The 3rd was to fix a stalling issue between 3,800 rpm - 4,800 rpm. The dealer first came back and said I overfilled the oil. The funny thing is they changed my oil. After they drained some oil out the car still repeated the same issue. After doing some research I come to find out that the WRX have had this issue since 2015 and they have a fix for the 2015 & 2016 but not the 2017. This is not real safe when trying to pull out in traffic or pass someone. The dealer tells me it is because otherwise the car would build too much boost - Not True. Well my car is not getting the boost anyone else gets out of their WRX so obviously something is wrong. It seems to me that the car is running lean and running out of fuel in that power band and if that happens enough I believe the engine will explode like a hand grenade. My car is a 2017 WRX Limited 6 speed car and has not been right since I bought it. I would avoid buying this brand of car until they can work out the bugs.

Purchased a new 2017 Subaru Impreza Sport from Flow motors in Winston Salem. Check oil light came on at 2500 miles. Failed 2 oil consumption tests and had 2 engine rebuilds before 13,000 miles. Using an appalling 1.5 qts oil every 1000 miles. Not repaired. Dealership cheated on oil consumption test by starting with 6 qts of oil in an engine spec’d for 4.7 qts. Going back under NC lemon law. This company gets a 5 **??? Review.

The safety features and its so fun to drive! I really liked how it handled and reasonably priced. They have several models to choose from, but I am partial to the Crosstrek Sport, it has all of the things I am looking for and then some!

I have owned 4 Subarus but I must say, I am done with the company. My 2002 Outback had the leaking head gaskets but was not part of the recall. Subaru paid for the repair (as they should have) and I was told the head gasket issue had been resolved on the newer model Subarus. When it was time to purchase a new car I bought a 2007 Outback thinking I would be OK because SOA promised the head gasket thing was resolved. Imagine my shock when I was told I had oil leaking from my head gasket. Then soon after the antifreeze started leaking. I wrote to SOA and was told this was normal wear on a car with 139000 miles. Shame on you Subaru. I have since found many people with the same leaking gasket issue on different model/year/mileage of Subarus. A google search will show you or just ask any mechanic or your Subaru owning friends. I wish I had done better homework. I love my AWD wagon but never another Subaru.

On a random check of Subaru recalls I discovered the Takata Airbag recall for my 2010 Forester. I was not notified by Subaru until much later. After hearing nothing further from Subaru I called both SOA and the local dealership. They were either clueless or not interested, but in any case they knew nothing and told me Id hear from them at the first of the month. Two firsts of the month have come and gone and no word. All I have is their advice is to not let anyone ride in the passenger seat... Today I see that another recall has been issued for the Forester for a Turbocharger problem, but that info was provided by NHSTA, not SOA. The Forester has been an OK vehicle, but not great as far as cost to own is concerned. This Forester is my sixth Subaru. It will be my last.

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

I have owned my Subaru 7 years. I only have to do the manufacturer service maintenance as my Subaru runs beautifully! I have had NO major issues at all. My Subaru is dependable with Great gas mileage! My Muscatell Subaru dealership on Hwy 10 in Moorhead MN does an excellent job of also taking care of my Subaru with their GREAT service staff!

Subaru Outback Check Engine Light - Catalytic converter failed on a cross country trip. Catalytic converter replaced under warranty. Took over 2 weeks to get the part. Cruise control disabled for the return portion of the trip.

Subaru Forester 2015 - I have tried many times to get SOA to fix my bumpy and nauseating CVT. The dealerships I have brought it to dont seem to do much to investigate. The mileage is exactly the same as when I drop it off and they cant find anything. SOA Corporate refuses to return my phone calls. I am left with a car that is pronounced and bumpy especially around 1500 rpms and deceleration. Im angry that theyve done nothing to correct the issues and I am left driving around a horribly functioning car, with the dealerships doing nothing but treating me badly.

Blown head gaskets at 27,400 miles. 2012 Outback, top of the line version, so granted, its not a new car, though we dont drive hard, have aged out of teen drivers, and follow service schedules. We live on a public transit line and this car has never, ever been used in rush hour traffic. Has anyone ever heard of any car, Subaru or otherwise, blowing head gaskets at mileage this low? Truth be told, this is our 3rd -- and no doubt last -- Subaru. None have made it to respectably high mileage. Theyre junk for high traffic suburban and urban driving. RIP, Subaru.

Love my 2012 Outback. So, I bought a 2013. Big mistake! Different engine, same number of cylinders. The salesperson was more than happy to boast the gas mileage and make sure I would follow the maintenance schedule. No mention that I would have to add up to 1 quart of expensive synthetic oil every 1200 miles! It IS in the owners manual. My oil lamp has come on every 1000 miles since purchase. I was accusing my lube shop of under-filling until I read the page in the manual. If I knew, I would not have purchased this one. Oil change interval is now 7500 miles. Engine holds 4.1 quarts. So, by the manual, I may need 4.88 quarts before the next change. They consider this normal? They started an oil consumption test. They overfilled the engine! That means extra pressure on the seals. Not to mention padding the test! I was to come back in 1200 miles for them to gauge the oil consumption. Consume oil?!? Burning oil is not good for the combustion chamber is it? They even know why and have published a fix. Need recall.

Spoke to Subaru service department yesterday. Asked about oil consumption issue. His reply was oh dont worry, the problem seems to be going away. Gee, didnt know cars could fix themselves.

My 2011 Forester failed a recent oil consumption check. I had it done because the warranty expires in May 2016 and my daughter had the same problem with her 2012 Forester that was warrantied by Subaru. I hope to have mine warrantied also. In my case though, the dealer has warned that I may be liable for all expenses since the interval between oil changes exceeded recommended milage. Reading Subaru message boards leads me here to Consumer Affairs to learn if mine and my daughters is not an isolated incident. I think not.

I have had at least 10 problems with the light bulbs on my headlights. The bulbs are not cheap and a lot of people do not know exactly how to put them on, very unsatisfied with this problem. Some dont even last 3 months. Is this a defect in this model? Every mechanic says they are hard to get to, to replace and want to charge high labor. Is there something that can be done about this? I love my car but this is getting aggravating. Thanks.

Engine Failure on 2014 Subaru WRX w/ 14k miles - To preface, I bought my WRX brand-new, less than 12 months back (Nov 13) with only 7 miles. Since purchasing, I properly broke in the engine, have had it regularly serviced, & have not made any modifications to the car whatsoever. Over one month ago, I was driving along on the freeway (cruise controlled in the fast lane @ 75 mph) and the engine completely ceased on me w/ no notice or unusual sounds. After taking it in to the closest dealership, I found that the small block would need to be replaced & that the reqd engines are back order for OVER ONE MONTH. 5 and a half weeks later, Ive yet to receive my car back after numerous broken promises & have found further issues with my car, including unexpected damages to the pistons/rods & a potential need to replace my clutch (which would not be covered under my standard, or additionally purchased extended warranty). With all of the issues that Im having - Im starting to believe that maybe Im not the only one... Anyone else having similar problems? What should I do from here? HELP.

January 2017, I decided it was time to upgrade my Subaru. I went to Dick Hannah and found a 2015 Subaru WRX (certified Preowned) still under the factory warranty. Sold. The car was wonderful... for about three weeks. Then it was downhill for the next 6 months. The check engine light came on and was of course taken to Dick Hannahs service department to be repaired. They claimed to have fixed it and a week later, light comes on again. So I go back and forth about 8 times (about 3-4 months, same light same problem) and I finally go to the general manager and see if this is a lemon. Apparently I missed that by about a month. Okay cool. Now what? I am treated poorly by them and there is nothing they can do. I moved on to Gresham Subaru, and at this point I get Subaru of America involved. Gresham claims to fix the car... same light, same problem a week later. Now we are at 9 visits to the shop for the same problem. As if Im not frustrated enough... I cannot get a hold of anyone at Subaru for probably two weeks. Their customer service reps would say okay 24-48 hours and you will get a call from a supervisor. Never happens and I continue to call and wonder what is going on. So it doesnt qualify for a lemon OR a buy back - no explanation, just no it doesnt qualify - Im wanting a collateral exchange at this point... 7 months later, 10 visits for the same check engine light issue, the techs are literally scratching their head at my car. And everyone at Subaru of America is beating around the bush. Wont answer my calls, keeps saying that they wont know anything until their engineers take a look at my car, they keep ordering and replacing and testing parts and I feel like I am a victim of a scam. This is the most awful experience and Subaru is showing their true colors and do NOT stand behind their vehicles when there is a problem. Clearly the 1 and half stars by everyone else explains enough. I HAD to rate this as one star but it doesnt even deserve that.

I love this car with all of its safety features. This is my first Subaru and happy with my purchase. This car has enough speed for me. People say they need more speed, not me. I am not a race car driver. This car is rather stylish to be a Subaru. I can honestly say I did not want the average car Honda, Toyota, etc because I am not ordinary. I do not like being like everyone else.

I used to think Subaru is a good and reliable brand name, but I change my mind now after the transmission failed after only 6 yrs on the road. The mileage is just around 98,000. Luckily that Subaru has extended the powertrain warranty that I dont have to pay a costly repair. This failure on CVT transmission should be a recall rather than giving out extended warranty. They said that the reason for this warranty extension is that it is not a safety concern!! Really??? What if my outback got stalled on a highway, would this cause an accident. For sure in my opinion. What if my car transmission failed just after the warranty expires?I own a 2011 Subaru Outback, by the way. I also own a 1998 Sienna van from Toyota. And the transmission is still fine. Toyota has put money in Subaru, I think they should reconsider their take. And luckily that last summer I bought a second hand Toyota RAV4 for my daughter instead of Subaru. I was looking for a used Subaru, but thank God I changed my mind for a Toyota. NEVER BUY A SUBARU AGAIN!!!

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

We bought two Subaru Outbacks in January of 2012, and they both had windshields that cracked in the same place under the same conditions about four months apart. It was a cold day and while sitting there warming up the car, there was a pop and a crack from left to right about five inches up a long crack appeared. The first time the dealer claimed that there was a rock hit when he ran a ballpoint pen across the crack and found a pit, which I knew wasnt there before he dug his pen across the glass. This second time, I made sure that there was no pit along the glass before I brought it to the dealer, but he insisted hed be able to check it with a pen. I watched as he dug the ballpoint across the crack until he found a microscopic spot where I saw him pop out a minuscule piece of glass and claimed it was a rock hit and therefore not covered under warranty again. Anytime glass cracks, you cannot conclusively say that the crack will stay intact without finding a microscopic pit or weakness where the glass expels itself. This is a scam. We have seen other Outbacks on the road with the same crack. We even pulled one over and asked the owner, and she said the same thing happened to her windshield. This needs to be investigated.

My 2012 Outback just got a new transmission after 75,000 miles. Im very dissatisfied. When I shift into park its rough, makes like a clunk sound. Makes me wonder how long this one will last!? Ill never buy another Subaru. Makes me wonder if it was done right? Of course they say its fixed and better!! What a joke! I think a bunch of us should get together and place a class action lawsuit.

On May 27, 2014, we purchased a 2014 Subaru Outback. We have complained multiple times about a leak in our roof and were told that the roof tracks had to be cleaned out regularly. The first leak occurred when our cup holders filled with water. The second leak occurred at a car wash which filled a cup with car wash fluid. Again, today while going through a car wash, my husband witnessed the leak from the corner passenger side vanity mirror. We have also complained about a chronic moisture issue to no avail.

Before taking our 2015 wrx in for a recall, we had never had a single issue with this car. It was certainly confidence in motion and a well loved car. After the Pre-Ignition recall and CPU flash in May, we have had the check engine light on seven times and have been back to the dealership SEVEN times. They are friendly and great every time but who wants to have their car stall out in intersections, miss work, miss family events, and waste gas driving back and forth to the dealership?We contacted SoA and they offered us a $500 rebate towards a new Subaru, which is a complete joke since what moron would buy another new Subaru after an experience like this? I feel like I cant trust my Subaru to get me safely anywhere and after the flash and reprogramming, our car has never felt like the car we wanted and paid for. It is not ethical to sell a car that runs a certain way and then dumb it down and make it unreliable a few months later. At this point, I would not recommend a Subaru to anyone.

Bought the car at 35 thousand miles - have a warranty that says purchased as of mile on and 72 months so I bought it in 2012. 72 months is not up but lo and behold, it is cause it goes back to 2009 which we were not told and have the extended part of the warranty but still up, and I have barely 70 thousand miles on it. Great job Subaru. You know that this is going to happen but yet I paid over 17 thousand for this car. Will never buy another car from you nor will I recommend anyone else. I have owned a lot of cars in my life but this is the worst.

I purchased a new 2011 Subaru Outback 3.6 R Limited and have been very happy with it. I am religious about bringing it to the service department at the dealership I bought it from for the recommended service maintenance. I brought it in today for the recommended 48,750 mile service (the car has 48,783 miles on it), I had a nail in my front passengers side tire, and both headlights stopped working this past week. The service department called me back shortly after I had dropped it off to let me know the oil change and headlights were fixed. For the nail in the tire however, the only thing they could do was sell me four new tires, which, with installation, would cost $780.00. Apparently, the nail was too close to the tire wall, so according to Subaru policy, they are unable to patch the tire and because the tire has been discontinued, I would have to buy four new tires, not just one. I stated the car is only a 2011, so I was surprised the tire was already discontinued. The service rep responded they have 2013 vehicles with tires that are already discontinued. I am disappointed Subaru chooses to use tires that are so easily discontinued and the only solution they can offer when one tire is no longer usable is to buy four new ones.

We purchased a new Subaru Outback in January, 2015. Since we have two other vehicles with excellent GPS systems, we were anxious to order the GPS package. From day one, the GPS system was difficult to use and had serious problems using voice recognition. We have taken it into the dealership numerous times and the problem was not rectified. Today, the auto was returned to us after being in the dealership for a week. The service manager admitted that the system is flawed. He actually took the car home a couple of times and experienced the problems. The service manager contacted the factory representatives and they admitted the problems with the system could not be repaired. We are stuck with a new car with a sub-standard GPS system.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.

Charlie ** was referred to me, because my brother and all his family by all their cars from Milea Dealership on East Tremont Ave, Bx, NY. Charlie was helpful as I turned my old Forester in, for an excellent trade in value - while they had a new one ready for me, with exceptional new safety features, and everything I needed in a car. Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful!

Returning from a long trip late Oct. 2016, the oil light came on with over a thousand miles left to go for the next scheduled oil change. Added a quart of oil to get home and after contacting Subaru Customer Service took the car to Tucson Subaru, AZ for an oil consumption test. At the first part of the test, engine is checked for external oil leaks, oil level sensors to be in working order, and complete oil and oil filter change is performed. After 1200 miles, you return for the second part of the test which is to check oil level, add oil if necessary, and determine amount used. If a third of a quart (10.7oz) or more is consumed, engine deemed to be using excessive oil and the short block is replaced. My car is still under powertrain warranty.Here is the problem: First part - the crankcase was overfilled (I personally checked and oil level was over the full mark on the dipstick by well over 1/2). Second part - the crankcase was filled to the full mark on the dipstick. (Again, I personally checked) Result - Very small amount of oil consumption. Engine deemed normal. If you look at the first invoice findings (see attached) it says 1.2qts low, add the 1qt when oil light came on during trip and that equals 2.2qts consumption in approx 6500 miles. At that rate, the 1200 miles test should have been 0.406qts consumed. Well over the one-third quart criteria. How can anyone determine oil consumption in this manner? My common sense tells me to fill the crankcase with a pre-measured amount of oil in ounces, drive the prescribed 1200 miles, return for a measured oil drain in ounces, the difference is the amount of oil consumed. Cars are not cheap nowadays. The manufacturers and dealers should stand behind their products, customer satisfaction and not put the bottom line $$ first.Are dealers mandated by Subaru to test oil consumption in this manner in order to save money?Is the dealer too irresponsible to do things correctly? Either way, it is very disappointing and frustrating to say the least. My daughter owns a 2014 Forester and has been having oil system problems as well as numerous other issues. I for one, and probably my daughter as well, would not recommend Subaru vehicles to anyone and definitely not consider buying again. In my opinion, Subarus perceived reputation is just that, perceived and not a reality.

2013 WRX with less than 40000 miles on it is about to receive its 2nd engine replacement. Always kept stock and always maintained to spec. I use to shrug off WRX stories about blown engines, assuming that the drivers were somehow neglecting or abusing the cars. Ive been proven wrong. Oil bypass and burning, spun ring lands, leaks coming from everywhere... it is all real. Heed this warning... Subaru under engineers their boxer drivetrains and you have a 2/3 chance of owning a nightmare car. The perception of a reliable Subaru is just clever marketing and die hard fans trying to boost their own egos. Id never buy another one.

Both me & my wife have Subarus. Given what Ive found out I probably wont be buying another one ever. My wifes 2002 outback is leaking oil & coolant now. She has about 120k miles on it. Cost to fix at a non-Subaru shop $2300-$2500.00. This is total BS as far as Im concerned. All the hype with these cars and it has been a KNOWN problem by Subaru. No recalls or fixes it would appear either. So far my 2005 isnt a problem. Only 60k miles also. Our regular mechanic is an ex-Subaru service manager. He said I can expect another $2300+ bill for the 2005 as well. If I had known about the problem I certainly wouldnt have bought my 2005. From the other reviews and complaints about the newer Subarus here, its definite that I wont buy another Subaru. Another mechanic has just recently told me about this as well.

I bought a 2013 Crosstreck in January 2013. I have had nothing but problems with it since about 65,000 miles. I have had to replacement dash sensors twice, two front axles, engine burns oil uncontrollably. (Have to put a quart of oil in every two weeks.) Wheel bearings have had to be replaced twice already. I would not recommend a Subaru to anyone. They are expensive and horribly built cars.

Upon my Dads passing, given a 2008 Subaru Forester (LL Bean-edition). This car has less than 50,000 miles on it and was just diagnosed with a head gasket issue! Contacted Subaru and asked to go through hoops, including having their dealership review the problem. A review of their brand indicates a litany of issues with this company. Yet they want to tow the company line and state that there are no recalls on this model. Would have been made to take time off work to their far flung dealership locations, pay inflated dealership rates to diagnose an issue they (Subaru) states is not an issue. Getting a diagnosis from dealerships and paying for the privilege is what takes the cake. Also, would you pay to have the fox watch the chickens in the hen house???? No integrity with this company and this was not a cheap car. They do not stand behind their product and I have taken this first of many steps to let anyone I know considering buying a Subaru of the substandard product and joke that they refer to as customer service!

My wife and I currently own a 2011 Subaru Forester we purchased new from Hatfield Subaru in Columbus, Ohio. We have always had it serviced at Byers Dublin Subaru in Columbus Ohio. At the 25,000 mile mark both head gaskets were leaking so the mechanics at Byers pulled the motor and replaced them. Just recently at the 33,000 mile mark I brought in my vehicle to Byers for my 30,000 maintenance check also complaining of a strange noise. They informed me the head gasket was leaking again and the noise we heard was the transmission running low on fluid. They again pulled the motor and made repairs. However, when placing the motor back in the car a strange noise developed in the engine. They again pulled the motor adjusting the tensioning on the timing chain yet the noise was still present. They then contacted Subaru technical support asking for assistance. They are currently pulling the motor for the fourth time with the intention of replacing the cylinder heads and camshaft.Up until now, I have been in contact with both dealerships expressing my concerns. I have also spoken with customer service, a supervisor, and a manager at Subaru of America. The manager at Subaru headquarters said they could only offer me 2500.00 towards the purchase of a new vehicle. The manager at Hatfield where I purchased my vehicle from passed me off to a sales associate who only wanted to sell me a new Subaru at full price to meet his end of the month February sales quota. The manager at Byers where my car is being serviced has been less than forthcoming as to the true status of my vehicle and I have not heard from him as to the status of my vehicle as promised in the last four business days.What concerns me the most is my wife and I now own a Subaru with a long list of engine problems so early in its life and a transmission which has been exposed to wear by fluid loss and after June of 2017 we have no warranty. We worked very hard paying off this vehicle early with every intention of keeping it for at least the next ten years. This was our first new car purchase and we chose Subaru because its incredible record of reliability. The current trade in value for this vehicle is 14,500 and we cannot afford to take out another loan for 10-14 thousand dollars to get the same style of Subaru we just paid off. We paid in full for a Subaru because of its name, we always had it serviced at your dealerships, and I feel we are being punished for a rare flaw which required them to pull the engine so early in its life and thus creating more problems with the engine and transmission by trying to put it back together. It is not a matter of if this vehicle will have more problems in the near future it is a matter of when and I refuse to put my wife and two children back in this Subaru wondering when the next big mechanical failure might occur, one which we cannot afford. I am reaching out to you with the hope of resolving this issue and I refuse to give up until a solution can be reached.

After contacting Subaru corporate I was given a couple of probable causes for the doink sound.The local dealership was also instructed to call me with a fix for this problem. It turns out that the navigation system has a setting that alerts you with the doink sound, if there is an accident or a traffic problem near you.The alert functions whether you have the navigation system on or not.The setting can be disabled by changing the alarm parameters in the navigation system.

Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that. A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Hondas dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

Would we purchase another Subaru Crosstrek? Would we purchase any Subaru vehicle again? No! Our 2013 Subaru Crosstrek XV has been a disappointment in several areas. First, the fuel mileage is nowhere near the manufacturers claims. Subaru base their highway fuel mileage estimates on 55 MPH. So if you are on flat ground, doing 55 MPH, with no headwind, then you might get the 33 to 34 MPG that they claim. But, if you are like me and drive at the posted Interstate speed of 65 to 70 MPH (or drive about 5 MPH above the posted speed limit) then your actual highway mileage will be in the 27 to 28 MPG range. Now if you add in hills or mountains, your fuel mileage will drop to 24 to 26 MPG.The worst highway mileage we experienced was out in Kansas on Interstate 70. While driving 80 MPH into a headwind, our actual fuel mileage was 18 MPG. The rolling hills of Kansas, combined with actual highway speed and headwind, will ruin any claim of good fuel mileage. There is no way that the Subaru Crosstrek will get the claimed fuel mileage in actual real life driving conditions! Any type of sand or small rock will damage the vehicles paint. When compared to our 2008 Honda Civic, the 2013 Subaru has a horrible paint job that will not last. The interior of the vehicle is cheap and wont last. The plastic is cheap and very light duty. The vehicle has a rattle that has never been found. The fabric on the seats frays easily and is also cheap. While vacuuming the carpet, I found a tear. Our Honda Civic has a higher quality interior - and that isnt saying much!Our Crosstrek began using oil and the consumption was so high that Subaru did a Short Block replacement. In other words, we had to have a new engine put in before our vehicle had 35 thousand miles. The Boxer engine is very poorly designed and despite so-called improvements, will not give you good fuel mileage (see above). For example, before you purchase a Subaru, you better walk out to the service department and look at how much the dealership will charge you to replace four spark plugs that cost $25 at the most. In fact, you might want to look at how much they will charge for recommended maintenance schedules. You will discover that owning a Subaru is very expensive. You are paying a premium price for a mediocre vehicle that is below average in quality. If you want a quality vehicle, then dont buy a Subaru!

I bought my 2017 Outback in May of 17 and for two weeks worked good. Almost no problems. Then all of the sudden EyeSight started malfunctioning and then the anti collision auto braking started up when no other vehicles were even around or in sight. The blind spot detection started going off and lighting up both mirrors. Again no vehicles around within at least a mile on a two lane road, at the same time it would suddenly brake with no alarm or any sort of notification. Then eyesight would turn off and not allow me to switch to cruise control (not adaptive cruise control).Then almost two weeks to a month after that I started getting noise from center console/front of vehicle area. So I took it to the dealership and they said it was bad tires. So I went and bought a new set, well that didnt fix the problem. Took it back in immediately and they continued to look over it and came back that they transmission, transaxle, and wheel bearings were all bad, so after almost two weeks in the shop I got it back and it worked fine for about a month. Then the infotainment system went bad, then blindspot again, then it started stalling out with AC on coming to a stop, which brings me to now. Now the noise at the beginning is coming back and the blind spot is acting up again and this time only near railroad equipment.I forgot the windshield broke a month after having it, not due to any rocks or anything of that sort. Just randomly popped and cracked all the way across staring from the passenger side. I bought the car with 4 miles on it. Now it has 56k and is always highway driven and never driven hard at all. The fastest the has ever been pushed was 85 mph passing semi trucks. I have started to notice GPS seems to constantly lose connection, but that could be because of the area I live in. There seems to be a lot of GPS problems up here so not that big of a deal.I have been in contact with Subaru of America throughout the whole ordeal and all they say is take it to the shop. Seriously no **. I thought I might try to fix it my self and void the freaking warranty. Subaru fan base seems to be loyal to the company no matter what even if they absolutely are freakin terrible. They have offered no solutions to the problems but besides take it to the dealerships shop and they will have to recreate the problem. Most times they fail to do so because its either not driven far enough to recreate it or its just not looked at that in-depth.Now I am seeing if Subaru will either compensate for time out of my work and having the car constantly in the shop and them selling a lemon, or just filling for lemon law. I am currently looking for options. I will never buy another Subaru ever again. I am done with being treated like an idiot from S.O.A. and being told to just take it to the shop. Its already in the shop once a month for oil changes which are outrageously expensive and tire rotation.When people tell you they are reliable dont believe them. Also when you drop almost $37k on vehicle you expect it to work, and on top of that I drive for my job and if I dont have a reliable and safe vehicle for work I wont have work for long. Anyway be very careful buying a Subaru and I advise if you do stay away from eyesight systems. Pretty much the only thing decent about the car is the looks somewhat. The only reason I bought the damn thing is because I trusted what people said about them being reliable and the amount of interior room and interior cargo space it had, but never again.

Positives: Roomy interior. Excellent cargo space. Negatives: Poor fuel mileage. I think company overstated MPG intentionally. Touch screen disappears in direct sunlight. Uses oil badly. Poor radio quality. My first and last Subaru.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

Im writing this review on behalf of my son who owns a 2014 WRX. On April 29, 2016, my son was returning to Plattsburgh, N.Y. from training at Lackland Air Force Base in San Antonio, Tx. He was about 40 miles west of Nashville, Tn., when his WRX blew its motor with about 15,500 miles on it. Subaru had the car brought to Downtown Subaru in Nashville, where it took 40 DAYS to repair. During the time it was at the dealer, we were lied to about the progress of the repair! As of today, June 27, Subaru has not reimbursed my son or myself for retrieving the car and car payment and insurance. Its a shame that Subaru treats military personal in this manner. I cant imagine how they treat the general public!

Hi this is Subhkarmanjit **. I’m from Barrie Ontario. I bought Subaru Impreza WRX 2015 pre-owned certified hardly 4-5 months ago. I maintained my car properly did services on time. I got it on 95,000 kms and driven it all way to Vancouver hardly 4400 km one way. I heard some weird noises. I checked everything. I thought it was just driving it too much then after everything was ok I kept driving it until I driven back from Vancouver again 4400 kms all the way to Barrie Ontario then it’s also my daily drive car and I work in Brampton so I drive it from there to Barrie daily. Like 2 months ago I started having issues with my car. The engine lights started showing up and then my car started smelling like something like burning rubber and out of nowhere. And the rpm was like going up and I felt like clutch was slipping on 100 kph and high rpms and my gears were little stiff. It’s not like that I never driven standard car before. I know how to drive standard. This is my third Subaru. I had 2001 Subaru Legacy before twin turbo then 2004 WRX and this is my 4th manual car. I sold my Jeep and got this WRX. I have this extended warranty from Subaru dealership when I bought my car for almost $3400 and I took it to dealership as I was told everything is covered in warranty so I went there. They diagnosed my car and after an hour service department told me it was just faulty o2 sensor and my clutch was started roasting and gears were stiff. When I asked them will they fix everything they said no they can’t fix o2 sensor until it completely dead and clutch is not covered as bumper to bumper warranty or my full warranty says everything is covered and they did nothing. They just erased my all the faulty lights and charged me $121 for just looking at car and I had to pay ask them to fix my clutch in few days because they asked me to pay either for parts or labor and they told me they will give me appointment for another day so I can come and show my car again and get estimates. I waited. They never contacted me or called me. Then on 3/12/2018 I was on highway 400 at midnight around 12 am. I was coming from Toronto back to Barrie when I was changing my lane from right to left suddenly there was big blast under hood and my whole motor was blown and it was big black smoke on whole highway. I couldn’t see anything and also smoke was inside car. I was on 100 kph and suddenly motor started making weird noises. I was so scared and was alone. I pulled it over to side and opened my hood. Saw big crack in engine near the alternator and everything was hanging even belts pulleys and was big crack in motor and oil spills coolant everywhere. I called my brother and other friends because I inhaled smoke and then my car was broke and I was alone. I called tow guy had to pay him $200 to tow it back. Next day I Went to Barrie Subaru dealership and they told me they will cover everything as I have full warranty and they will take report to SPP and they said they will contact me but they didn’t. I took all my tools and stuff from my car and got rental car. Since then they didn’t contact me. I had to contact them and now the thing is they said spp checked and they approved my repair and said motor will be replaced. I checked everything online did research and asked my friends as new WRX motor cost from $6500 to $10000 and with transmission and used ones from $4500 to $7000. I called Subaru dealership on 22/12/2018. They said they can’t fix the car. The repair cost they is gonna be $23000 and if I pay $6000 from my Pocket they are ready to fix it. They told me my car market value is on $15000 and that’s wrong. I got my car valued before and from Barrie to Oakville dealerships. My car still value still stands at $20,000 to $22,000 and I’m so pissed hearing it. At this point that it’s been almost 23 days my car is standing at same spot. It’s not neither getting fixed or took cared. It’s snow season and my car is almost started catching rust and other things is how can a car repair cost $23000. I’m mechanic too. I know everything I have 3 yrs experience too worked in 2 different countries. This is my biggest mistake. I bought Subaru. I wish I would’ve never bought it. It’s not getting fixed anytime soon almost gonna be month. I’m moving soon to other province. I tried to reach everyone. No one is ready to hear me so I’m writing this email. Please help me up with something or I will take this to court. I’m already so stressed about my life and then my car. I already have so many problems to deal with. Please do something soon or replace my car or something. I’m totally tired to going to dealership and contacting them again and again. Thank you.

Several years ago, I was looking at cars, and went to a Subaru dealer. The salesperson was so rude and condescending that we left. Just now, I was researching cars on **, and I sent in several requests for information from dealers. Several Ford dealers got back and were very professional. We had conversations, and they were understanding as I discussed my needs. Then, a moment ago, a Subaru dealer called back (Patriot Subaru in North Attleboro MA). The salesperson was rude and confrontational. She said my request was for a specific car, which Im sure it was. However, I had done more research and wanted to discuss a different Subaru model. Instead of offering advice and listening, she again reiterated, so you want information on a different car than your request? After talking with some good salespeople, it was quite jarring and unexpected for the Subaru person to be so rude, condescending, and overall unprofessional. But I guess I should have expected it, as Ive never had a good experience with Subaru sales.

I purchased a 2013 Subaru Outback with VST. One thing I noticed right away was that when I backed out of my driveway onto the road, when I put it into Drive, there was about a 3-second hesitation. Same happens when I go from Drive into Reverse. I complained about it a couple of times and they told me at Subaru that it was normal. They told me that several people have complained about it. I really like the car, but now there is the oil usage problem. It is happening to me, too.

We have a 2009 Suburu Forester with 8,790 miles on it. We drive relatively little compared to many families, and have taken excellent care of the car, meeting all of the required inspections. Last Sunday (Oct. 31st) ,as I backed out of a shopping mall parking place and started down the aisle toward the exit, the car gave a sudden sharp, powerful acceleration, as if the accelerator was pushed down hard. It lasted only a couple of seconds, and did not cause a problem. It did not reoccur the next day. However, on Tuesday (Nov. 1st), it happened again, this time causing a small accident. My wife pulled out of a parking lot on to a small side street, immediately making a left turn toward the main thoroughfare. The car gave the same sudden, sharp acceleration as she was making the turn and, as a consequence, the right front tire slammed into the curb on the far side of the side street, before she could brake, slashing the front tire. Although only one tire was involved, we had to buy 4 new tires (at a cost of $616).We are making two requests: 1. Reimbursement of the cost of the new tires 2. Investigation of this potentially dangerous condition to be sure that it doesnt happen to others.

I bought a 2011 Forester and was generally happy with the car although it consumed a lot of oil. I then bought another Forester, a 2014 which also consumed a quart of oil every 700 miles. First the catalytic converter went at 35000 miles, then the engine imploded at 75000 miles. Then I thought I was saved by the country wide oil consumption lawsuit against Subaru. Nope, not only was I denied the extended coverage to 100,000 miles, but I was told it was not due to oil consumption and consequently not reimbursed for an engine that died prematurely due to excessive oil consumption. Cute commercials, supposedly a green forward thinking company, dont believe it. Subaru produced thousands of faulty pistons and kept using them until they were caught. Subaru of Americas response was flat out denial. I will never buy another Subaru product and I encourage you to do the same. A company that doesnt stand behind their product and presents a fake posture of caring should not be dealt with.

2012 Subaru Impreza limited edition - I purchased this car for my daughter who was attending college. Within in a month oil light came on, quart low. This continued and the dealership said this is fine. Over a 2 year period of being in and out of shop we had 25 oil changes. Fed up and went to dealer and they finally did an oil consumption test, it failed. They replaced the lower engine block. My daughter is 20 and the dealer has always given her a loaner for the car was in shop for 3 weeks. After lower block was put in she was told to return after 4000 miles. She did but had relocated for college to Oregon. When they checked it out they found that the passenger side valve gasket was leaking and not sure what they might find when they get in to fix it. She was told they could not give her a loaner for not 25. She had to leave for she needs a car for college and sports. To go back to Santa Rosa, CA to have problem fixed is a 10 hour round trip but they give her a car. Dont know what to do. This is a Subaru problem and I feel they need to cooperate at the Medford, Oregon dealership. This has been the worst car experience for a new car and my daughter is so sad and disappointed in a car she believed would be great.

It has always been at least a two week wait for an appointment. Now its 30 days. Really??? I was also given the option of just leaving my car there for a week. They might get to it per the person answering the phone. I purchased an extended warranty which is about to run out. Now all of a sudden my headlight wont come on. I took to a mechanic and he tests and determines its the switch which is over $200. He says it should be under warranty. I cannot get an appointment earlier than 30 days. I travel a lot and consider this to be dangerous. Are the low beams going to go out too? Who knows, I dont. Also had a recall on the wiper motors which I cannot get serviced either. 30 days is a ridiculous time to wait for service. Especially on things that can cause you harm or injury if they go out.Whats going on? You sell us this stuff and you cannot deliver. Oh I was also told I could take it to the next county which is 40 mins away. What kind of service is this, anyway. The solution. If your auto has problems and you dont have enough mechanics to deal with the volume of customers, then Subaru needs to pay the person I get to repair it. I think that is fair. Is there a recall on the turn signal light switch? My vehicle is a 2012. Never owned a car that had so many dangerous problems so quick. My car now has 50K miles. What am I to expect in the future?? I thought this was a well put together vehicle. Im beginning to wonder. Not being able to have the vehicle serviced in a reasonable period of time is not acceptable to me, and Im sure not to any owner. So, I await your reply for my solution since your service dept. cannot help me. I live in Asheville, NC.

2014 Outback- Until now I have done all my oil changes at the dealer (Tom Wood Subaru). On 3 occasions the oil light came on and I had to add one quart of oil. This occurred about 3000 to 4000 miles after the oil change. When I brought this up with the service rep the first time he told me that apparently during assembly, one of the three piston rings had not been installed in some vehicles resulting in excessive oil consumption. Consequently, Subaru had instituted a usage test involving retesting for loss of oil after 1200 miles (loss of 1/3 quart). The dealership has run this test twice and reported no excessive loss of oil in either case. I believe that the test being used by Subaru is not precise enough to detect the problem after 1200 miles and should actually be done between 3000 and 4000 miles. The other possibility is that excessive oil consumption occurs under certain conditions. If this is the case, Subaru needs to share this information with the vehicle owners.

Terrible. Had an oil change. Next day my engine exploded on the highway. Police officer at the scene told me oil was leaking from my engine. The dealership took no responsibility and charged me $$$ for a new engine. Two miles after this repair, my check engine light came on. Then, two weeks after the repair there was oil leaking all over my driveway. Then my air conditioner stopped working. My car has been making a terrible rattling sound ever since. Every time I bring my car in Matt, in service says he cant hear the sound. I finally had to send him a video of the noise. I will NEVER buy a Subaru again.

Headlight issue: I have 2010 Subaru Outback. I have replaced all the lights approx. 8x. Something has to be wrong!!!!

I purchased a new 2016 Subaru Outback 3.6R Limited in March of 2016. The interior is a light-colored leather. A few months after purchase, I found that anyone wearing blue jeans in the car turned the seats blue. I contacted Subaru official site and spoke with my dealer. The dealer stated they were aware of this and have been receiving numerous customer complaints, but have no remedy to offer. They also said frequent cleaning of the leather may cause premature wear. This wasnt something I was warned about when buying the car. I traded in a 10-year-old Honda Accord with the same color leather and never had any problem with dye transfer and no problem with previous leather upholstery, including the other Outbacks in the family. Im looking at the option to trade in my 9 month old car on another brand, though it would cause a major financial loss. But I need to weigh this against the possibility of having to replace my interior.

The Subaru Impreza has been fairly reliable. I appreciate how great it handles in the snow and rain and other extreme weather conditions because it makes me feel safe. I chose this car because it was affordable in price and great qualities for its price. However, I wish it were easier and cheaper to maintain. The maintenance required to keep up the car has been very pricey and annoying. I also wish I had a higher more upgraded model that has nicer interior parts like leather seats.

When we purchased our 2014 Subaru Legacy it seemed to have a slow turnover. It has 8,000 miles - we bought it September 2013. Im wondering if anyone else has had this problem with their Subaru Legacys starting slow? And if youve purchased a new battery, which battery have you purchased to replace it? Or did you get back to the dealership and have them give you a new battery?

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

I bought my 2014 Subaru Forester new, I even had to wait for them to make it. I was excited until driving home from work one day and my oil light comes on, so naturally I add a quart of oil. Then I have my oil changed and told them to put in an extra quart because of it using up a quart before my next oil change, but lo and behold the oil light came on again. I am so afraid that I am going to have major issues after I reach 100,000 miles. They have done 2 oil consumption test and they come back fine per the dealership. I dont understand how they come back fine and halfway through my oil change my oil light comes on.

I read about the Imprezza in Consumer Reports as it was their top car of the year 2016. It is an average car. It drove nice and at the time I was looking for an inexpensive car. Ive had it for 2 years with some minor problems and I will be looking for a better car this year. It doesnt have all the features I would have liked and cant expect more. I also had a poor experience with the dealership. Also, I dont like that when I unlock the car it only unlocks the driver side door. I saw in an ad that they changed this for the next model year and you can now program it to unlock whatever doors you want. Lastly, I dont like that it doesnt have rain sensing windshield wipers.