Recently purchased a new 2015 Outback 2.5i premium. We test drove dealer car 3 times to confirm we wanted to order one, none available at any local dealers at the time. About 3wks after receiving our car, it developed a clicking noise coming from the gear shifter knob every time you went below or above 5mph, EVERY TIME. Nonstop, every light, every stop sign, all day every day. Dealer says its normal and refuse to fix. I keep reminding them it did not do it on any test car and it took weeks for it to show up on our car. How can that be normal? I would not have purchased the car had it made this annoying noise on the test drive and I certainly would not have paid for the car when I went to pick it up. (I did test drive our car prior to paying for it once it came in and there was no noise at all.) I am at the point of wanting to sell my brand new car because I just cant stand this constant annoyance. Wrote several emails directly to Subaru company rep, with them refusing to take any responsibility.

2 days later, the call taker from SOA did send me the language of the contract, so I am satisfied. I also received it from the dealership in NY, so I am pleased, but I dont care for having to dig to find the actual language/details of such an expensive item.

Not only do I love my Subaru, but I sincerely appreciate Subaru’s commitment to their customers. Of course I’m not talking about the dealers, but Subaru Corporate HQ In NJ. Whenever I’ve hit a snag with the dealership, HQ has been there to help. ❤️

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

Love the 2015 Crosstrek! Eyesight is great when it works. Had the car in for the recall and three additional times, in two different states. Last time, took 1-1/2 days, had a great, brand new loaner (Courtesy Subaru in Rapid City) turned out to be a right rear brake assembly. Have another appointment tomorrow, on again, off again Eyesight. This morning, car started right up, no Eyesight and stuck in park, neutral or brakes locked up. Dont know, might have to be towed in. Glad it was in the garage at home.

The car chargers are faulty. They keep blowing up now twice in few months. Every time I have to waste a whole day to fix them. They keep trying to convince me that the problem is with my adaptor but thats not true. I have used the same adaptor for 10 years with my last Toyota with no problems. Needs to be fixed permanently. What an annoyance.

Terrible. Had an oil change. Next day my engine exploded on the highway. Police officer at the scene told me oil was leaking from my engine. The dealership took no responsibility and charged me $$$ for a new engine. Two miles after this repair, my check engine light came on. Then, two weeks after the repair there was oil leaking all over my driveway. Then my air conditioner stopped working. My car has been making a terrible rattling sound ever since. Every time I bring my car in Matt, in service says he cant hear the sound. I finally had to send him a video of the noise. I will NEVER buy a Subaru again.

I have owned my Legacy only a few week. Pulling slowly into a parking space, the car lunged full speed into a brick wall. My passenger suffered 3 broken ribs, I had whiplash, banged knees, and we both suffered injuries from the seat belts. Contacted Subaru Corp, and heard back. He said stop the repairs. I told him the repairs were cosmetic, and he could test the car after repairs, that the hood, fenders and bumper didnt cause the problem. He said they wouldnt do that. Then he suggested that I trade in the car. Sure, so someone could buy this defective car??? I said I wanted a comparable car, and he said they wouldnt do that either. The car had been a corporate car, with 31,000 miles on it. I wonder if it had the problem when they sold it to me.

I have a 2011 Outback and I first had to add a quart of oil around 95K miles. My son in law said that they probably didnt fill it full when my oil was changed last. So I think anything of it although I told them about it and brought it for an oil change. They didnt bother to tell me about excess oil consumption while I was under an extended warranty. So I got the full synthetic oil change and was told the next change is due in 7K miles. At 4000 mi. the oil light came on and it was 2 quarts low! I am furious that I was not told about this while was under a warranty! Now I have 103K mi. and they probably wont offer any assistance.Also, it almost dies (like a slow idle?) when I stop for a stop light or even a stop sign. It has done this since 39K and they can never diagnose it. It is getting pretty persistent. Does anyone know what this could be? They say it doesnt happen when they test drive it and the computer does not show anything. My guess is, now the warranty is over, they can diagnose it right away! Never another Subaru!!

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

Subaru 2010 Outback - Car has very severe whole car shaking on acceleration above 80 km per hour. Once gas pedal is fully depressed, the car may or may not accelerate making it impossible to avoid other cars on the highway. The car will shake enough to spill coffee, and will not stop until the gas pedal is depressed and revved. The car may or may not accelerate at this time, but the shaking is stopped. I was told that it was the way I drive the car.

Hit a deer one week after purchasing. Had to wait OVER TWO MONTHS for parts and Subaru would only give loaner car if we had vehicle repaired at their dealership which is over 100 miles away! Battery was bad, finally got them to replace it. Tilt steering wouldnt stay locked. Wheel bearings went bad, no notice sent out. Numerous problems with driver information center touch screen, software only updated once, now other information has disappeared! Drivers seat developed a split, dealer said to call the 800 number since its not warrantied. My Ford seats lasted over 15 years! If it wasnt for the comfortable ride, Id get rid of it.

The car is terrible -- poor construction, poor interior. Defect in the steering wheel, door panel. There was a scratch on the bumper that I showed the Service Dept. They said I did it when it was washed. It is not a scratch. It is a defect in the paint. They would not deal with my complaints. I called Subaru and trying to get them to be available is very difficult. I will never buy another Subaru again. These people who love their Subarus are blind or naive. If you damage one tire you need to buy 4 tires because of the symmetrical AWD. High maintenance.

I bought a brand new Subaru Outback 25i limited in 2011. Ive had regular oil changes and followed the maintenance schedule religiously. I had 55,000 miles on the car. I wasnt super pleased with the interior because I have dogs and though Subaru claims to be dog friendly, their thin plastic fabric below the windows rips very.... Ok.. I thought kind of cheap but I put up with it... Then, three weeks ago, my check engine light went on.... I called the dealer who told me not to panic, that it was probably nothing but to get it in. I got it in the next day (the light had gone off by then but I brought it in anyway). Turns out there was no oil in the engine and the brakes had rusted. They told me I neglected the cars maintenance. My neighbor has the identical car and the exact same thing happened to her but hers was still under warranty. They rebuilt her engine. They claimed mine was neglect. They would not help me. I dumped the car. Took a major hit because of the issues but I no longer trusted it. Ill never buy another Subaru or recommend them to others.

I genuinely like the idea of warranties but have always found they cover next to nothing. As a woman with little mechanical background, warranties offer the false promise of safety and help where none is likely to be found.

300 thousand and most reliable car I have ever owned. 1997 Subaru still going with less in shop time of any car I ever drive/owned/seen before. Maintenance only including the big stuff. Love my Subaru.

Soon I will be rid of this 2012 Subaru Forester and will never buy a Subaru again. The oil consumption has been a quart per 1,000 miles. The manual said that this is normal. The dealerships have been unconcerned and unwilling to try to stop the consumption as it is normal. The car has 26,000 miles and 26 quarts of synthetic oil have been poured in it between the recommended oil changes. All sorts of excuses for the consumption have been given; however, I have owned very many other models of cars and trucks (probably over 50) and never had one that consistently used over a quart between changes even though some had over 200,000 miles on them. This poorly designed and supported car is unacceptable. Subaru got me once never again!

Very briefly. Loading suitcases on the roof basket on my 2013 SUBARU OUTBACK, I had to climb on the back edge of the roof, where I rested on my knees, and I even put a folded towel as to distribute the pressure. To no avail, the roof still gave up and got slightly bent. I am not a heavy individual at less than 180 Lbs. This particular model comes equipped with rails to allow the installation of roof baskets, and unless they expect that you load it from a ladder, the roof should have more strength. I can tap dance on my 98 NISSAN Pathfinder and the roof will not bend. I reported to SUBARU headquarters and they have declined any responsibility.

I own a 2013 Subaru Impreza. The car is currently undergoing work for a SECOND CVT transmission. With the first transmission, I was at 55,000 miles, and there were audible queues. I was lucky enough to bring the car into the dealership to be diagnosed. I was informed I would need a new transmission and it would be covered under my extended (60,000 mile) warranty. The car was fixed and I believed everything to be fine.Last week, I was on vacation with my two small children (2 and 5, both requiring car seats) and driving from St Augustine FL to Atlanta along I-75. I was just outside of Macon, GA, and in the far left lane, when the car jerked violently and then stopped accelerating. There was a transfer truck to my right, and a few vehicles came up very quickly to my rear. I was able to coast off to the left hand side of the road. The vehicle was stripped of all gears and no longer even had a park. The emergency brake had to be utilized to keep it from rolling.I called Subaru roadside assistance and the car was towed to Macon (about 40 miles north) to a dealer there (with me and my two kids in the front with the driver, a very nice man). Once I arrived at the dealership, I was treated with a we cant look at it today, what do you want us to do about it attitude. I called Subaru Customer Care and Lisa arranged a rental car through Enterprise. I was not allowed to take a dealership loaner since I live in Hickory, North Carolina and would be taking the car over state lines. The car broke down at 11:00 AM and we were not back on the road until 5:30 PM.Since then, this was over a week ago, I have expressed my worries with Subaru. They have assured me that the extended CVT Transmission warranty issued by Subaru last month would cover my car, even though it is at the 88,000 mile mark, but would anyone want a car on its second transmission that essentially stalled while going 70 mph on the highway???I have asked Subaru to do the right thing and either pay off the loan or allow me to trade in the vehicle, but they refuse. Now they are stating that the rental car will not be covered for the entire time of the repair and that I will have to travel back down to Macon, GA (6 hours from my home) to pick the car up once it is fixed later next week. Thats over two full weeks in a rental car and a whole lot of a headache to pick up a car that may or may not work for another 30,000 miles.If this was my first transmission, if this had only happened once, I would not be writing this. If my kids had not been in the car when it stopped accelerating on the highway, I would not be writing this. I, like everyone else, need reliable and safe transportation. I have neither of these things and Subaru refuses to right the wrong.For those looking into buying a car with the CVT Transmission, please dont. I would hate for someone to get seriously injured by this. Its dangerous and something Subaru should not ignore. A recall should be issued. My first transmission gave me a warning sign with a noise, the second one just stopped... there was no warning.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

I like the Subaru Legacy because it has a lot of power. The color is look like an elegant color. All I need is in there and all in the navigation especially the most important. But I dont like it looks so old.

I have been a loyal Subaru owner. I have owned 4 Subarus. In the last 6 years I have leased 2 outbacks and am planning on leasing my third. I have called and asked for my $500 Loyalty Reward which I used on my 2016 lease. I keep getting the runaround, transferred from one department to another with no results, how much more loyalty is needed! I will continue to try for another week, but I will lease a Toyota and become their loyal customer! Shame on Subaru!

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

I bought my 2013 pre-owned Crosstrek November of last year and I have been in and out of the service department ever since. They ran 3 oil consumption tests to finally figure out that a wire wasnt on. Each visit takes several hours. I went with Subaru because I thought they were above selling faulty cars. Ive tried to get a new Subaru and count my loss but when I took it back into the dealership they gave me a low-ball offer for my trade in. I went into a Chevy dealership and they offered me a way better offer on a my trade in, and that was without me buying a Chevy. Everything about owning and buying my car has been a nightmare.

2009 Forester - Subarus are quirky cars just like most English cars of the 60s-90s or modern millennials. It is generally a good runner, but little annoying things like the mirror with compass went out and needed replacement after two years. Front suspension joints needed replacing after 80K. Now my front door mechanisms flip on and off at random, almost like the car is haunted. More money needed to address this issue now. The car is quirky (maybe too cutesy) and you get that sense by reading the owners manual. I guess after owning Hondas, Isuzus, and Toyotas, I could not help but notice these annoying things since my previous Japanese cars had none of them. Would I purchase Subaru again? Probably not. I would return to Toyota most likely or maybe even Hyundai.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

I am very pleased with my Subaru. The gas mileage is great and for a four-cylinder engine it has enough get up and go. The car has room for five people and plenty of storage room in the rear of the vehicle. I also like the comfort. I have owned one before this one and was happy with it also. However, I would have gotten one with satellite radio. It only has AM/FM and I live in a rural area and stations are hard to get.

I bought a 2015 Subaru brand new thinking it will last forever. Just told I need a new transmission and itll cost 7000 dollars. I still owe 10000 on it. What a joke. This car should last 300,000 not 130,000.

2013 WRX with less than 40000 miles on it is about to receive its 2nd engine replacement. Always kept stock and always maintained to spec. I use to shrug off WRX stories about blown engines, assuming that the drivers were somehow neglecting or abusing the cars. Ive been proven wrong. Oil bypass and burning, spun ring lands, leaks coming from everywhere... it is all real. Heed this warning... Subaru under engineers their boxer drivetrains and you have a 2/3 chance of owning a nightmare car. The perception of a reliable Subaru is just clever marketing and die hard fans trying to boost their own egos. Id never buy another one.

Blind spot sensor not functioning. Has been at Subaru Superstore in Chandler, Arizona for one week. Service manager returned my call claiming to know nothing about a car they had in their shop for a week and were either unwilling or unable to fix. Found out through a third party (if you can believe that?) that they have decided to order a new sensor but are not certain that will fix the issue. The car has only 3,000 miles and the dealer seems disinterested. Also, Subaru Corporate Customer Service has not even acknowledged my complaint.

I have a 2011 Forester. Runs fine. Have had to replace the drivers side visor. Now the passenger one fell off. I usually dont even have a front seat passenger so it cant be from overuse. When the drivers side was replaced (has to be the anchor and the visor, its a whole unit $80!!!) I found that the anchor is only a plastic sleeve. Poor idea, poor workmanship.

My cousin recently bought a car at the Brunswick Subaru Dealer. She got everything she wanted. The next day the dealer called back and said they accidentally sold the car to her at too low of a discount rate and they would like her to come back and resign a new purchase agreement $5000 higher than the original agree amount. I would love to see the contract in writing with highlighted areas where the said mistake was made and a full explanation of the numbers as to how it was a mistake along with the highlighted areas in the contract that give them the right to cancel the previous agreement for a new agreement. I also referred her to my attorney hoping he can find her a good consumer protection attorney.After complaining about the experience on Google reviews I received a response to contact the Sales Manager Mike **. I relayed the message to my cousin. You had the privilege of talking to Eli ** who was rude demanding that she return the car or re-sign a new purchase agreement. Personally this whole thing sounds shady to me. How do you mess up your own purchase agreement when spending half a day with the buyers only to let them take the car home and call two days later demanding more money for their own failure of properly reviewing their own agreement.Im not sure what will happen or if this will be resolved at the dealer. I just want people to be aware of this dealer in Northeast Ohio and the tactics being used. Maybe a word of advice to the dealer if they ever read this negative experiences. Get around much quicker and to the owner hire customer centric Sales Managers who are willing to own their mistakes and meet the customer half way instead of losing a customer for life and for the brand cause we definitely do not feel the love.

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

Need a AWD car for ease of operation for my wife. Need it to be able to function well on icy and snow covered roads. Need power since we live in a mountain region and sometimes pull a tent trailer. Subaru with the 6 cylinder engine fits these criteria very well. I own 3 six cylinder Subarus and one 4 cylinder model. All are lasting quite well and get good gas mileage compared to our friends with various makes and models of cars. I would and have purchased Subarus again and again.

I have had several issues with my new Subaru since the day I purchased it. I will start by saying: Subaru - Subarus Love slogan isnt in regards to quality, but rather a self-serving exaggeration of safety features that should already exist on all modern vehicles. The companys response to customer loyalty is undoubtedly a mid-gray Meh. 1st Issue: Rear view mirror fell off while driving on the highway at 60 MPH. I nearly wrecked as the mirror actually fell into my lap. Took the car into the stealership and they fixed it because I had purchased the GOLD warranty.2nd Issue: At about 2K on the odometer, I could hear a tinging sound while warming the car up in relation to clutch pedal input. I read that this could be part of break-in and so I did not take the car to the dealership for inspection. 3rd and Final Issue: At approximately 19,5K, the engine failure while accelerating to highway speeds of 70 MPH on dry pavement (mild incline).Resolution Attempt #1 - 1) Spoke to Subaru of America about what had happened. 2) Subaru had the car towed to the dealership for inspection. 3) 3-4 weeks went by and no engine inspection or tear-down was performed. 4) No mention of loaner was ever provided to me (I am a Gold warranty customer). 4) Dealership continued to tell me that they were waiting on Subaru before they could perform tear-down. 5) Subaru continued to tell me that they were waiting on a field representative to inspect the car first. 6) By the 4th week, after no positive response from either party, I retracted my vehicle after the service manager at the dealership gave my wife quite the go to hell attitude.Resolution Attempt #2 - 1) A few weeks later, I contact Subaru asking why they never got back to me or the dealerships service department. The answer was: We havent heard from our field representative, but we will keep trying! 2) A couple of days later, Subaru contacts me and we start a back and forth dialog ending in we will give you $2500 off any new Subaru (rebate). I was told to take the car to the dealership first. 3) I contact the dealership sales department and they pretend to care about my situation. I am told: We will see when a good time is for you to have the vehicle towed in to our service department. 4) In the end, nobody communicated the good time to have the car towed in. My problem was too much for the dealership to handle.I am a 3rd time Subaru customer and the way I have been treated is absolutely unacceptable. At no point did I lie nor cheat nor change my story. I made it clear that I would accept full financial responsibility if the engine failure was my fault, but only asked that Subaru do its due diligence (for a Gold warranty customer) and actually see what caused the engine failure. I am 99% positive I know what caused the engine failure and it is most definitely related to the quality of assembly which I am afraid Subaru lacks the integrity to admit (see attached image). Instead, Subaru would rather assume I am to blame and !@#$ all over what used to be loyalty. Go buy a quality vehicle built by a company that cares about its customers and rewards loyalty. Read the reviews first and dont believe an ounce of what a salesperson or ambiguous TV commercial tells you.

Our vehicle is three years old, and we have replaced EVERY light (turning signal, headlights - high and low, running lights, all of them) on the front a min. of three times. There has to be something wrong, but the Subaru shop gives us some lame excuse like we got oil from our fingers on the bulb when changing it, even though we told them we were very careful and didnt. So we let them change the next one, and it didnt even last 5 months. I am ready to get rid of this car just because of the lights. I have driven cars before for ten years and never had to change a bulb and this one I change bulbs more often than I do windshield wipers.

K of Lonsdale, MN on Oct. 22, 2010 wrote something that is nearly identical to my experience, except mine is a 2010! I have two warranties on my Subaru. Major engine failure requires new block. Before I get to the complaint, I would like to offer a quick current real-life analogy that applies in this case. I needed an MRI (Magnetic Resonance Imaging) scan of my left leg this week, with the cost resulting to approximately $2,000. My insurance company did not need any pre-authorization, it was all fine, and they are paying x percent. Now imagine if something completely different transpires. What if the insurance company said no, we are not paying anything. You have to pay for it all unless you can prove for the last 2 years with records, you have been taking vitamins. It is extremely unlikely that vitamins had anything to do with a stress fracture, but I am swindled out of my money unless I either come up with the records that will satisfy them or fight them on their denial.That is nearly my exact position with Doug Smith Subaru in Utah. I am not unfamiliar to fighting when companies do bad things. I had a cement contractor try to make off with $2500 of my deposit and not do any work. I was highlighted on a local television news episode of Get Gephardt and I got the Utah Division of Occupational and Professional Licensing involved. I prevailed in that incident. I have a 2010 Subaru Forester, with approximately 44k miles on it. I had picked up my 10-year old son from school, was getting on the freeway on ramp and accelerating to 65mph with the engine revolutions between 4000-5000 (it is an automatic). All of a sudden, a clicking sound started - not too loud, but noticeable. I got off the next ramp and examined the engine. Nothing unusual could be seen, nothing leaking, nothing loose, no engine lights, no warning lights, nothing. I proceeded home, but the noise got much worse by arrival. I didnt want to drive it further, so it was my idea to have AAA tow it to Doug Smith Subaru, where I had purchased the vehicle. At the time of purchase, I was strongly encouraged to also get the extended warranty for 6 years/100,000 miles, which I did at rather substantial cost. I was told 2 days ago by the service department at Doug Smith that bad things had happened inside the engine. It was broken rod, I would need a new block and Subaru is not going to pay unless I could produce every single oil change record since I purchased the vehicle. They said they had no oil change records, so I would need to produce those. I said, wait a minute, I had the oil changed a lot by other people, but I know for a fact you guys changed it once as I had a coupon for it. They said, hold for a minute. Then they came back to the phone, oh yeah, we found that one and we also saw that you had a sticker on your windshield from last year, but we need more than that. They are refusing to pay anything. I have had it changed in Seattle, changed in Sacramento and here in Utah and I am scrambling to find records. This is outrageous, absurd and smacks of what can be seen in some legal defense firms - deny everything and assert reasons no matter how farfetched, ridiculous, unlikely or impossible. I have started networking to the people I know. Everybody I have talked to is stunned and shocked. I work with someone who was an auto mechanic for 20 years (they are in computers now) who said that is just ridiculous. Since I have purchased the vehicle, never has even one engine warning light comes on. It only has 44k miles on it. No check engine, no oil, no temperature, nothing. I checked all fluid levels usually once a month and also before going on any trip. This vehicle is not some turbo-charged teenage car that is abused. I am nearly 55 years old, this is a station wagon and I had my 10-year old son in the car. I have owned and maintained dozens of cars in my lifetime and this is absolutely crazy. I scrambled to produce the records back to the beginning of purchase because not in my wildest dreams would I have imagined that Subaru of America and Doug Smith would look for any reason not to pay. I have owned between 20 and 30 vehicles in my lifetime and had warranty work done from Dodge, Ford, BMW, Porsche, Nissan, GMC. Never, never was I asked to produce every single service record before any warranty work would be done. Doug Smith and Subaru cannot prove that there was an engine failure due to negligent service. They are only citing a phrase in a book to get out of paying. I have a huge list of people following this event and what the outcome is. I have a complaint on file with the BBB, but the dealership and SOA is refusing to budge. To people who want to purchase a Subaru, buyer beware!

To say I have had a bad experience is an understatement. Week one, battery dies leaving me unable to open the rear hatch to access my dog crates. Month 2, my AC dies (in the summer... I live in Texas). Battery continuously dies, replaced multiple times. Advised that battery drain has been addressed, pure lies. Tailgate latch breaks (remember dog crates mentioned before?) 17 months, Transmission goes out- even though multiple sources prove that the 2019 has multiple tranny issues, dealership tried for 2 weeks to make me pay for the entire new transmission. These are just a few of the issues Ive had. ***Not a dog friendly car!!!

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

I love my Subaru BRZ! It is perfect in every way. Only 500 were made in 2016! I didnt mean to buy a brand new car but am so glad that I did. It is my baby. Kick ** engine and spot package. However, I would like to have the windows tinted and all wheel drive option.

I recently purchased 2015 Subaru Forester. The EPA stated mileage is 28-32 MPG. I now have 3000 miles on my new Forester and I have not gotten anything better than 25 MPG. My split between city and freeway driving is 75% city and 25% freeway. It is misleading to state the EPA MPG rating of 28-32 MPG. I should get at least 28 MPG which I am not getting. Is this a common amongst all 2015 Forester buyers?

After only 7k miles and 6 months owning a new Subaru Crosstrek the Check Engine light came on. Turns out the car has a failed Oil Control Valve. Been in the shop for 3 days. The car feels like an oversized toy. This looks like a sign of many more problems to come.

Due to limit of words everything in detail cannot be told. Car has had issue upon issue since new. Subaru knew this car was a lemon offered warranty. Now it has an internal engine PROB CLAIM BEING DENIED.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

I bought the Legacy L with 320,000 miles on it and after putting another 3200 miles on it, the car still runs great. I did not purchase the vehicle from a dealership, I purchased it used from a private owner that I knew from the store I worked at. The asking price was $1500 which was great. He knew that I needed a reliable vehicle to get me back. I like that it is an AWD and is an excellent car to do road trips. Climbs mountains & rocks like a 4WD, but can still drive in the city and neighborhood like a RWD. It can go over anything and has power windows, 5 speed and cruise control. It is very roomy, & comfortable. The back seat comes out giving extra room for everything or everyone that you need to travel with you. The #1 thing I dislike is the automatic seatbelts. They choke me every time I start the car. I would take out that feature and just put in the manual seatbelts. But other than that, the Subaru Legacy L has probably been the best car that I have ever purchased and would definitely purchase again, when this one decides to die on me, lol!

I like the cars performance in bad weather like rain, snow and ice. The car keep me comfortable. I also like the all-wheel drive and heated seats. But I am disappointed with my Subaru in the cost of repairs. They are very expensive. Also, the windshield has been a bother and has broken numerous times. Rocks hit it and instantly put holes in the window. We have replaced the window five or six times.

I purchased the Gold Plan extended coverage service contract for $1500 on a pre-owned 09 Legacy. The engine blew a rod at 85,000 miles and they insist on breaking down the engine to determine if it is covered. If they decide it is not covered, I have to pay $1000 for breaking down the engine and Im stuck with a car with a blown engine that I cant afford to fix.

I love this car with all of its safety features. This is my first Subaru and happy with my purchase. This car has enough speed for me. People say they need more speed, not me. I am not a race car driver. This car is rather stylish to be a Subaru. I can honestly say I did not want the average car Honda, Toyota, etc because I am not ordinary. I do not like being like everyone else.

68,000 miles on my 2015 Impreza and the transmission is shot. They tell me $ 8,000 to replace. In extreme driving conditions, like Connecticut, you need to change the tranny fluid every 30,000 miles!! Really? I have never done that on any other car. Isnt Subaru the all weather, off road, built to last car? Do your research. The new Subarus are not built well like the previous versions. Stay clear unless you want major headaches. Not only is the bill $8000.00 but its a 3-week wait for the transmission. This is an honest story from a 4 previous Subaru owner. I will not take a chance with a Subaru again!

2014 Outback- Until now I have done all my oil changes at the dealer (Tom Wood Subaru). On 3 occasions the oil light came on and I had to add one quart of oil. This occurred about 3000 to 4000 miles after the oil change. When I brought this up with the service rep the first time he told me that apparently during assembly, one of the three piston rings had not been installed in some vehicles resulting in excessive oil consumption. Consequently, Subaru had instituted a usage test involving retesting for loss of oil after 1200 miles (loss of 1/3 quart). The dealership has run this test twice and reported no excessive loss of oil in either case. I believe that the test being used by Subaru is not precise enough to detect the problem after 1200 miles and should actually be done between 3000 and 4000 miles. The other possibility is that excessive oil consumption occurs under certain conditions. If this is the case, Subaru needs to share this information with the vehicle owners.

Have had a 2010 Subaru outback for 3.5 years. Have done all required maintenance at subaru dealers. Had a gold plus” warranty for 1st 70k, sunroof stopped working at 71k, no love from Subaru. 1800 quoted for complete replacement of unit. 133k, took it to dealer for high pitch whine in front right. 2 hours later was informed that the cvt trans was failing and needed replacement, dealer quoted 7300 for a rebuilt from subaru or a used trans (salvage) for 3300. Warning: if you have a little old person driving a subaru with over 110k you might want to tell them that 7300 is not a good investment in a car with only 113k. These cars are supposedly supposed to last 250k or more (if you can afford these types of repairs) obviously I should have known that going in but I thought the new 2010-14 subies had all these great improvements. I have never towed anything and driven this outback anything other than gently, too bad loved the driving part, great on snow but can’t afford these types of repairs. Pleaded my case with North America Subaru, they would knock the 7300 down to 4200 at a subaru dealer. So that means the little old person would have been probably paid 7300 and I can see that happening. Short story is a tranny shop is going to put a used one in for 2500 parts and labor (friend of a friend). Maybe I just am not used to modern cars since my family has a camry with 198k and I had a tundra with 178k, 12 and 14 years old with no major mechanical repairs. Soon to be Subaru-free in the Midwest.

Got this Legacy 2 years ago as a lease return. Had not experience any problems besides locking and unlocking it. I strongly recommend this car to people but before buying it go to Subaru dealer and check it up. Never buy any of a car without doing a full check up.

I leased Subaru xv October 2012. After 2 months it stopped suddenly. They said it was the flywheel and it was on the warranty. Then after another two weeks the clutch failed again and this time I was to blame. It was my driving style. Then after another one and a half year the clutch failed again! Before that I had my driving skills tested with the car authorities, who said my driving pattern was not a threat to neither clutch or engine. It does not help. I had to pay for the clutch and rental car. Never Subaru again. SHAME ON YOU, Subaru.

Can describe this car in two words: HATE IT. The driver seat is so uncomfortable Ive bought a cushion and even that doesnt help (aside from now pushing my head up against the ceiling). There is something in the seat bottom that pushes on the nerves right below my buttocks that make my butt and lower back scream in agony. Unfortunately on a test drive you dont find this out and sitting there for longer than 15-20 minutes it soon becomes very apparent. This makes being in the car torture. The other thing is the EyeSight. Great safety feature set but it is really super annoying to hear the damn car beep for one thing or another that it is warning you about. It does this constantly. You can turn off all of the features, but then why pay for this expensive option if you have to do this? They need to have a better way of informing the driver like Cadillac uses with a seat vibration. Also the window lock feature (a must with kids) is so ass-backwards. If you activate it, none of the window controls work including the drivers controls! You have to unlock it, do a window, then lock it again. Other cars the driver controls continue to work. So stupid. The Starlink feature is also convoluted and has so many apps and functions with menus and submenus that you need the EyeSight working because you cant drive and work the thing without seriously having an accident. Talk about distractions. And even though it is keyless entry and push-button start, it does not have a remote start function, not even as an option which extremely odd as pretty much every other manufacturer that has this type of system does this, and the door locks are from 1980 because you cannot program them for any option at all. They dont lock when in gear, they dont unlock when you turn off the motor, and they dont lock when you walk away. I am constantly leaving the car unlocked while driving and the places I drive thats a real safety issue. Remembering to do this on a car that is rich in features is a bit mind-boggling. I thought I was buying a good car, but after reading all the issues other Subaru owners are having I seriously want to dump this POS car tomorrow and Im not too impressed with the dealer because buying this new it took them 3 weeks to schedule me in to fix a fog light defect. Great way to welcome a new customer! So based on my experience and reading what others are going through I will never buy a Subaru again. Terrible, terrible car.

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

I purchased a new Outback in 1998. Sometime after 60k miles, the engine was noticeably leaking oil. I was told it was the head gasket but it was out of warranty. I finally paid $1800 to replace HG at 90k, but the transmission went bad soon after that which cost $1200 for a used replacement. In 2008, I purchased an Outback Limited again, and was told the head gasket problems were solved, only to find out recently at 94k miles that my head gaskets blew probably around 70k miles.I contacted SOA to tell them of the problems I have had since 1998 and they were rude and unhelpful. They do not care about their loyal customers even though they make a big deal about Subie owners in their Drive magazine. Its all hype to promote themselves. Be warned; if you buy any Subaru car, used or new, the engine will soon start leaking oil and it will destroy your head gaskets, costing you at least $2k worth of repairs.

I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000 km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these first 10,000 kms. Use it mostly for commuting. I am pretty disappointed with Subaru, expected more. Customer service said that this was not a quality issue... first and last Subaru I will ever have.

I have a Forester with about 25,000 miles. The overall experience with the car is reasonable to good but the customer service and specific knowledge of their representatives is not only negative but almost aggressive and unqualified. They call themselves customer consultants and at 15,000 miles wanted me to pay close to USD 3,000 for a routine inspection in order to maintain my warranty. The car is already extremely expensive in Brazil, and going by the book, the service personnel continuously threatens their customers to void the warranty if the maintenance book is not signed and all recommended services provided. This is an absurd attitude and contrary to what a reliable vehicle should be about. At 25,000 miles, I had to replace two rear tires because of uneven wear. The front tires touch and wear out the plastic wheel cover behind the front bumper, and nobody can tell me why. The wheels and tires came with the car when I bought it from the dealer. Please contact me by e-mail to further elaborate on this fiasco of the Brazilian Customer Service.

I just bought a 2014 Subaru Crosstrek and have only had it for 2 months. I was driving on the freeway going about 65mph when my Crosstrek felt like I had no control of the wheel, it felt like the wheels lost grip to the road. I slowed down and it corrected itself within seconds. I thought, Wow that was strange. I was on the bluetooth with my husband and he told me to pull off and see if the tires were low or flat. I did no problem with the tires. He drove it when I got home and it felt fine. We just thought maybe something on the road. Car drove fine for a while then 3 weeks later I was driving down the highway in the desert area and the wind hit my car and my car starting swirling all over the road. I held on to the wheel and slowed down. It corrected itself and continue to drive fine. I thought, Well maybe this is how suvs drive. Last weekend we were almost killed in this car. We were coming back from our cabin going 40mph in a 50mph zone when the wind hit my car and cause it to go out of control. The wheels were not griping the road correctly and we started to slide we could not correct the car. The steering wheel was not responding it would not do anything! We went over the embankment about 20 feet down and rolled about 4 to 5 times before coming to a stop upside down. We survived but are pretty sore and banged up. Please if anyone is having steering problems with your Subaru take it back!! I feel that this car had a defect in the steering system or the AWD system. Unfortunately, since I was not hurt bad no one will investigate to see if this car had a problem!! Please be careful, I dont want anyone else to go through what we just went through!

I came across this website and saw all the complaints about Subaru. Yes, the head gaskets leak every 80-100k miles and yes it can be expensive to have fixed but every car had its own problem, there is not a single car in the world that is perfect unless you buy it brand new, never drive it and keep it parked in a climate controlled garage... Gaskets are rubber or paper which both wear down and fail on any car. A lot of the reviews were about older used Subarus. If you buy any used car you dont know how the previous owners treated it. They can tell you they kept it well-maintained even if they didnt just so they can get their problem off to someone else. I have had my 97 Subaru Impreza for 4 years now. Got it with 120k miles on it and it had always ran great. It now has 233k miles on it and the only problem I have had with it is a wheel barring, knock sensor, MAF sensor, and breaks. My ONLY complaint is that the drivers and passenger windows freeze shut in the winter. Hondas burn Excessive amounts of oil and also have head gasket problems, Ford seems to have a lot of electrical problems, any car you look up you will find a problem about so when you get rid of your Subaru and get a Honda or something else, are you going to mope and complain about that one too??

Several years ago, I was looking at cars, and went to a Subaru dealer. The salesperson was so rude and condescending that we left. Just now, I was researching cars on **, and I sent in several requests for information from dealers. Several Ford dealers got back and were very professional. We had conversations, and they were understanding as I discussed my needs. Then, a moment ago, a Subaru dealer called back (Patriot Subaru in North Attleboro MA). The salesperson was rude and confrontational. She said my request was for a specific car, which Im sure it was. However, I had done more research and wanted to discuss a different Subaru model. Instead of offering advice and listening, she again reiterated, so you want information on a different car than your request? After talking with some good salespeople, it was quite jarring and unexpected for the Subaru person to be so rude, condescending, and overall unprofessional. But I guess I should have expected it, as Ive never had a good experience with Subaru sales.

My 2010 Outback that has always been garage kept is rusting from peeling paint on the fender. Totally unacceptable for a 8 year old vehicle, as my old 2003 Outback that I still have in my family has had no paint peeling and has no rust... and that vehicle is twice the age as my 2010 thats rusting! Also have had numerous problems with the CVT transmission in my vehicle. Did I mention that my 2010 is always kept in a garage at my home and in a covered parking garage at my work?! My Subaru dealerships body shop was shocked at how thin the paint was on the fender of my car from the factory, they called Subaru of America to inquire about this and to see if anything can be done about this issue on their end. Subaru brushed it off as not being a problem. Shows the quality of newer Subarus are lacking, and that they are not what they used to be and dont want to stand behind their product. Im sure my 2003 Outback will continue to keep on going in the years to come. I know my 2010 will be dead long before my 2003 is. Sad, as Subaru was a great company with a great product. Not so anymore!

There are no common sense option packages. Either the WRX comes with too few options or none. Big difference in lease rates from dealer to dealer. San Francisco Bay Area dealers are very inflexible but they talk a good game. I had one local dealer tell me they had the car then I went in and it did not have the one elusive option thats on the website: The Harman Kardon system. I had the Burlingame dealer hang up on me when I did not agree to purchase one in stock. He said “You need to order it” then quickly hung up before I said a thing. I have bought several cars in my life from different companies. Subaru behaves like its a Porsche or Lamborghini dealership. Even Audi is more flexible and respectful.

Car brakes for no reason. Lane assist does not work properly and is dangerous. Fuel gauge recall left my wife and 2 young children stranded. The worst part of my experience was with Subaru corporate. They are slow at responding to my concerns. I opened a ticket with them a month ago and they are still moving slowly. I waited 2 weeks with no response until I finally complained. Finally, they provided me with a 2019 Outback rental and it was not comparable to my vehicle at all. It had no GPS, no push button start, no leather seats, bad rearview mirror, no sunroof. Im still in the process of dealing with corporate regarding that, and I was told by my dealership that I would receive a call from corporate. I was never called. I loved my first Subaru Forester but Subaru has officially killed their reputation, not just with vehicle quality, but also with customer service.

I purchased a 2006 Subaru B9 Tribeca last year (2012) from an original owner and was happy using it until one morning, the hood just popped up, slamming on the windshield while I was driving. Luckily, I was on a local street and was alone on the road so no accident happened, but my windshield was destroyed and needed replacement. Last month, the hood popped up again while I was driving at 55 mph and destroyed again the windshield. Luckily, again, no accident happened and I was able to stop and go home safely. I believe this model has a defect on the hood latch and Subaru should have recalled this a long time ago. See attached windshield repair receipts as proof of what happened.

My son bought a 2016 Subaru WRX STI from a Ford dealer. He had problems with it right after buying it. Fast forward to a year later and it needs a new transmission. The warranty that was sold with the car was actually void because the person who traded it to Ford had put aftermarket parts on it and a tune. We contacted Subaru about the problem and they are going to honor the warranty and pay for the repairs. I am happy to say that Subaru is a great company. There are not many companies that stand behind their products these days. Thank You Subaru!

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

This is the real review of this car and others the same year. To start off, I have the fully loaded premium 2.0. I now have 6,500 miles on my car in a year of ownership. This is because it has been in the shop for months of my ownership (starting with problems at 500 miles). Between my car not starting, the bluetooth not staying connected, the radio having its own mind, and the Eyesight turning on and off on its own and slamming on the brakes by itself... I am unable to drive this vehicle due to the safety concerns. I contacted Subaru many times, and never got a callback and they kept giving me the cold shoulder, even though I was beyond nice about everything. I eventually had to get a lawyer, which was an easy thing to do since the car was a complete lemon. After everything got settled and I got my money back for that terrible experience, I called Subaru and was willing to give them a second chance, even though their customer service was horrible and their vehicle was garbage. Subaru would not give a loyalty discount, a deal to keep a customer (that was not my first Subaru... I have had many and referred friends and family to them). Their products have declined as well as their customer service. Not worth putting your money into these problem vehicles until they get themselves together and back their customers. Next thing... my sister owns a 2017 Subaru Impreza 2.0 in stick. She has 9k miles on it and it has been into the shop MANY times for similar issues. However, the biggest issue is that her BRAND NEW car burns oil so badly that she needs to fill the oil reserve every month because the low oil light indicator comes on. They keep telling her, Cars burn oil, its normal. Ummmmm, no Subaru... I have had many cars and have a truck with 180k miles and never need to add oil between changes. Anyways, she is using my lawyer and will as well win against them. Please keep all of this in mind while deciding on a new Subaru.

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

Subaru 2014 Legacy (manual) 9000 miles, under warranty. Last week of June 2015, suddenly first thing in the morning, the car reeked of gasoline (or other hydrocarbon). I went to the nearest garage (with all the windows open, it was that bad) whose owner said Subarus are notorious for gas leaks but he could not deal with that kind of problem.It was then towed to Subaru dealer whose head mechanics diagnosis was... mice (!) had chewed the gas lines. He said that this was not covered by the warranty- $600-$800 repair. Interestingly, we overheard him on the phone with another Subaru owner concerning a gas leak caused by mice! No loaner available to us, but he could supply a rental car. When I took exception to that, he said no charge for the rental.This could be a weird coincidence, or weird mice. But this diagnosis (as opposed to loose connection or clamps, or whatever) works very well for the dealership. They get $600 from me (and the other guy) instead of having to cover the repair cost themselves. Somehow this seems fishy: plastic- gas-loving mice lying in wait in my shell driveway?I see online a lot of current dissatisfaction with Subaru design and service and a company that does not admit to defects in their products or have trained their service departments. Loved my previous Subaru Legacy, also a manual. But this car seems to have been designed by a bunch of geeky kids fooling around in a basement somewhere. Weird coincidence, weird mice, or dealer ploy?

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

I was looking for an SUV that had all wheel drive or 4-wheel drive options. This one fits both of those requirements. It is reliable, peppy, looks nice, easy to travel in (and mostly comfortable), and large enough to haul things. It is easy to install roof racks for sports items like kayaks and paddle boards. It easily goes from highways to off-roading. It also has more than enough features like heated seats and heated mirrors. I love the vehicle and the versatility that it provides. However, I dislike that theres a known oil issue with the engine.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

Bought a 2009 Subaru Forester XT with 40000 miles. Was good till about 50000. First was a camshaft position sensor which I got SOA to pay for after some heated discussion. Next came a blown turbo - no help from my dealer, Patriot Subaru, or SOA. Cost $400 - did work myself. Now 2000 miles later, the car sits with a blown motor. Once again, no help from Patriot or SOA. They had the nerve to offer me a $500 credit toward a new Subaru like Ill buy another one not to mention I owe $15,000 on the POS! Dont buy Subaru!

After Subaru replaced the left caliper bracket with no results they set up new appointments with the factory field agent. Took a couple weeks but they re-looked at my rumble and confirmed it was still there. Using sound sensing device and several test drives they decided to replace the sway bar end links. The only thing they heard after that were the brake pads. This fixed my problem near the end of Jul 2015. But it is now Nov 2015 and the problem is back. Apparently, the brake disk pads float in the brackets with clips (according to Subaru service guys) and you will always hear some rumble. Well if that were true I would hear it on both sides, not just the left. So, back to Subaru service again. They had indicated to me a few months ago that because of the documentation to date, they would still honor further repairs with warranty even though my vehicle is now out of warranty. The issue is not resolved, but apparently this is the only way to update my review on this site.

I have had to repair a leaking head gasket when car had 180,000 kilometers and also replaced back axle when had 160,000 kilometers. These were both very costly repairs. I am disappointed with Subaru and dont think their reputation is deserved.

This review only refers to the Service Department of Koeppel Subaru in Queens, NY because I purchased my Subaru in another state so I do not have any experience with their car sales. However, I generally do have good experience with Subaru dealership service centers so I was surprised that Koeppel felt like going to a mechanic shop instead. Online it appears that you can schedule a drop-off of your car but when I arrived they had no knowledge of the appointment. They hassled me about every point including the problem with the car, the price, why I didnt want to stay with the car when I had to go to work, why I didnt pick it up sooner, etc... It would have been fine if they had not followed up with an email about my complaints to continue to badger me and blame me for my bad experience. There was never once an apology.

Have a 2015 Subaru Forester and cant stand driving it bc the Bluetooth rarely pairs and/or works. Once it does pair, it drops calls as soon as I start driving faster (like on the highway) and then pops back on once I slow down (exit the highway). Its the craziest thing! Ive brought it to the dealership and it seemed fixed when I left, but then the next day it started acting up again. Apparently, its a software issue. Apple says that Subaru software is outdated and need to be updated. Cmon, its 2017... update your software. I swear more accidents are going to be caused from jacking with this bluetooth! So frustrating and time-consuming.

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

Purchased new, great vehicle for engine and drivetrain. The execution of function and maintenance of the interior and exterior is a poor effort. The front end is a bug catcher. The interior could have been better appointed with holders and storage. The gas pedal position is horrible and extremely uncomfortable, with no remedy from your company. The paint and body is a joke. Dont spit too hard on it!!! Too bad you came up short. A pickup with this drivetrain with practical appointments with form and function... At least you have room to improve. Feel a bit cheated...

In 4.5 years, I have to replaced 5 low-beam headlights in my 2010 Subaru Legacy. The dealership gave several different excuses for the high burnout rate. Their solution was to tell me not to use the automatic headlight feature, which did not help. I called Subaru headquarters, and the representative decided that replacing a headlight an average of every 22,000 miles was an acceptable burnout rate. At $70 per replacement, I cannot afford to keep this car. I wish I had known about this problem and Subarus lack of caring before I set foot in the dealership.

In 7/2015 we purchased a 2014 Sub Outback w/ extended Gold plus package warranty (an additional $1,295.00). In 11/2016 engine began to slip, stall & burn excessive oil. Took to 3 Sub dealerships in our area. All completed oil consumption test acknowledged excessive oil burning but cannot duplicate customers complaints of slipping or stalling. We continued to complete all recommended services through Sub dealership. At each time Techs would perform oil consumption test acknowledge excessive oil lost but cannot locate source. Customer should add oil every 2000 miles. At each visit we complained about slippage and stalling. At each visit they claimed vehicle was fine other than oil consumption. Side note our coolant was always overfilled...The kicker is we were in so much, we began to develop a relationship with the techs, to the point some of them would tell us that our vehicle needed a new transmission and we were right!! Then one visit to our surprise, The cust. serv. MGR approached us, apparently he had been going to bat for us and had obtained CORP approval for new Transmission. The dealership kept our Outback for 10 days. Came to pick up our vehicle. To our surprise the vehicle wasnt touched. Apparently the owner of the dealership felt he needed to look things over but couldnt do so because he was out of town. CANT MAKE THIS ** UP. He then told us he wanted to drive the vehicle to verify it did in fact need a new transmission. Keep in mind we have the GOLD PLUS WARRANTY package which covers the transmission!!!We took our Sub back and were told by the owner if we felt any foul play to contact corporate. So we contacted Corp and opened a case, spilled out all of our past issues and waited. During the wait our Outback began to make a weird noise from the wheel area. Well back to the dealership we go. Car inspected. Were informed the noise is from the tires. Supposedly tires were not fit for the car. So the vehicle, which we bought from them, had the wrong tires on it... OK so we buy new tires, noise remains. CORP. calls us back after their investigation found nothing wrong with our vehicle. Also tells us nowhere in their system did he see the dealership have our vehicle for 10 days?!?! So we then had to prove that was incorrect with rental car paperwork as well as receipts etc... Apparently after that CORP still found no foul play or issues with vehicle.On 2/17/18 we take our Outback to a certified 3rd party mechanic. Mechanic found transmission is about to give out, wheel bearing needs replacement, oil low (but they found the leak) and additional problems that were never revealed by the dealership. We have now composed a letter with our findings to Sub of America consumer complaint division in hopes someone will address this rogue dealership and assist us with our issues. If any of you have some useful information that will shed some light or assist us in our battle with this Behemoth it will be gratefully appreciated.

2012 Outback Subaru loaded, 1st new car brought ever. Took exceptional care of my car, kept up on all maintenance and care schedules. Kept my last 2 cars, 2001 Toyota Highlander to 250,000, and 240 Volvo x 350,000 miles +. 2012 Outback head gaskets blew while driving at 50mph, owned 3 years (mainly highway driving, 140 miles to work and Back 4 days a week), Subaru of America paid for half cost of repairs, as said in good faith, $2,25.00. 2018, 141,000 car stalling out, shaking, transmission (stalled out in rush hour traffic, highway as car slowed, very dangerous), there turn out to be problem with the transmission that was not fixed as recall, only if your car has a problem, very dangerous, should be a recall, if you do not drive your car a lot, this chance of having the transmission fixed for free, as it should be ends 7/31/2018.4 weeks later, driving beautifully, engine seized while driving. My oil level was fine, my coolant level was fine, the dealership stated they could not know the reason unless they take the engine apart, probably something in the block. VERY DANGEROUS! Need a new engine. Subaru will not help, they stated they already help me out in good faith. Granted my car has 141,000 miles on it, how many engines that are taken care, regular maintenance, follows Subaru maintenance plan should go through 2 engines and transmission! Here I spent $30,000 on my 1st new car ever, in my 60s, loved the car when it ran properly, handle great, gas mile great, all the bells and whistles I choose.But to have your car die after 5 years when it was well maintained and having no $0.00 value for trade in is not right. Obviously, I have a problem car, a lemon that these kinds of repairs should not have happen once, never mine twice! Never mind how costly an engine is. Being able to have no reasonable recourse. Although I am trying, at least should get bluebook value for the worth my car if it did not have engine issues which is between $6,998-$7,667. Never mind the dangerous situations I was put in, that thank goodness caused no serious accident, Shame on Subaru customer service for putting hardship on their customers that are only looking for a fair outcome!

The ECO system on my 2015 Legacy isnt working properly. I have been to their shop several times and phoned several other times. Have received 5 different explanation how it works and none matched the handbook. Finally a man spoke with me, the foremen I think, he told me they could not fix it and could not or would not replace it. I BOUGHT THE CAR IN Oct 2014. EVEN NOW I only have just over 14000 miles on it. This has been going on since the first week of May. I know it has nothing to do with the drivability of the vehicle but its on there and I paid for it so it should work. I received no paperwork as they only drove it and turned the system on an off

I bought my 2014 Subaru Forester new, I even had to wait for them to make it. I was excited until driving home from work one day and my oil light comes on, so naturally I add a quart of oil. Then I have my oil changed and told them to put in an extra quart because of it using up a quart before my next oil change, but lo and behold the oil light came on again. I am so afraid that I am going to have major issues after I reach 100,000 miles. They have done 2 oil consumption test and they come back fine per the dealership. I dont understand how they come back fine and halfway through my oil change my oil light comes on.

I bought a new 2019 Subaru Impreza Sport. In the 5 months of ownership I have had to replace the windshield twice already and now I have to replace it again. Subaru has the worst windshield in cars. Subaru has lost a loyal customer because they cannot install a decent windshield in their cars. I will never buy another Subaru ever. I will buy either Toyota or Honda from now on.

42,000 miles on Impreza Sport, gone through two sets of tires. Subaru does not recognize this problem. Local dealer ignores it. Dealer where I bought it says there is a problem. Time to get it out to the world. Subaru did replace first set of tires but said thats it. Anyone else with this problem?

I have been taking my Subaru Legacy 2011 to the Subaru service center for the fifth time with the same problem, hard shifting from park to reverse, engine shakes and lights dim, put into drive and get a flutter like cold start after engine warms up for five minutes, also while driving come to a stop and engine shuts off. Service center kept my car for four days and still am having the same problem.

I have owned Hondas, Mazdas and Saabs and there is no question that the Subaru Outback is the most uncomfortable and annoying car I have ever owned. I just traded it in after only 2 years, and I am so relieved and thankful to have gotten rid of it. Just so that you know the importance of this, I always keep my cars 15 years. I have never, ever in my life traded in a vehicle. I usually keep my cars for 15 years and then sell them to a private party for a couple thousand bucks at the end, usually b/c they are in such great condition. I am writing this because I want to help others avoid making the same mistake I made, a very expensive mistake.I had a 2014 Subaru Outback, the Limited version, with the 2.5 engine, auto transmission. I was interested in this car because I had always heard how great Subarus are and I wanted a comfortable and larger car that was dog-friendly. I test drove this vehicle three times before I bought it. ***None of the issues listed below are either evident during a one-hour test drive, and/or become annoying until you have driven the car for a few months.*** I recommend that you ask for (at least one) day-long test drive of any Subaru, especially the Outback, before you buy one. Heres why I got rid of this car (NOTE: All of the issues below I addressed with the dealers and they told me this is all normal behavior for these cars; also many of these issues are common complaints from owners):Worst transmission in the industry. I do not know how anyone can stand to drive this CVT transmission day in day out. I had an automatic. Imagine stepping on the gas and the car feeling like its about to choke, like the transmission is failing. It is especially bad when the car is cold. I did not notice this during the test drive. I believe you have to have a few thousand miles on the car, and/or be in normal traffic or driving conditions to understand how bad this transmission feels. Rough, choky, sputtering doesnt even begin to describe it.Worst A/C in the industry. When you are in Arizona (or DC or Florida or anywhere where it gets hot) and its 108 degrees, the last thing you want is a car that doesnt cool. The A/C on these cars STOPS COOLING when you step on the gas. Dont believe me? Put your hand in front of the A/C vent and step on the gas. The A/C keeps blowing but the air is warm. Ridiculous. Worst seats in the industry. If you have even the slightest back problems, do not buy this car. Also do not even think of long road trips in this car either. The seats will kill you.Worst handling in the industry. Speaking of long road trips, another reason why you will not want to take long trips with this car is the fact that the car wanders on the road. You are fighting with the steering wheel constantly to stay in the lane. Yes, again, all this is normal behavior for this car, according to several Subaru dealers. And this wandering is among many issues with steering/handling that people have complained about on this forum, with little to no resolution. I rented a Ford Escape last weekend and I was shocked at how well that SUV handles, compared to Outback, which costs $10,000 more. (The Escape has other negatives, however.)Worst infotainment system in the industry. If this is important to you, keep shopping. DO NOT buy this car unless you get the navigation, which comes with a big infotainment screen. Otherwise you will be dealing with a tiny little screen that is smaller than your phone. If you have an iPod or a USB drive full of songs, good luck trying to get the Outback to play the songs, or specific songs. Want to find Dave Mathews Band? The song search is pretty much impossible. The Bluetooth is crackly and terrible (another common complaint). The audio sound is awful, but I know nobody buys these cars for acoustics and audio sound. Speaking of sound, also, the car is very very noisy, but I know no one buys these cars for the soundproofing either.Worst backup camera in the industry. The resolution of the camera is so bad, I dont know why they bothered with the backup camera to begin with. Dont expect to see much of anything from that camera if its raining. Worst auto body in the industry. When I go to Costco or whatever, I park my cars away from other cars, in the farthest space possible. Thats just how I roll. And yet this car already had several door dings and chips and scratches. The exterior paint/metal will not last 15 years. In fact, it looked like junk after only 2 years. The Subarus are also no match for bird poop or tree sap; both had already damaged the hood.Horrible fuel economy (I never got more than 19.7 mpg) despite being a supposedly green automaker. I only did city driving, but thats what I got. Also, the major reason why I did not buy the larger 3.6 engine is because I did not want to buy a gas guzzler. But in fact the 2.5 is also a gas guzzler. So I ended up with a really slow, under-powered car (read: zero pickup off the line) that guzzled gas.I do have two good things to say about this car. A, it doesnt require premium gas. And B, it has excellent resale value (because I guess theres a lot of people out there who dont care about the above-mentioned things and just want a car to haul stuff uphill or in snow). If your only interest is having a very basic AWD hauler, then this may be the car for you. If drive quality, comfort and fuel economy are important to you, arrange for full-day test drives, preferably several of them, before you buy. I feel like Subaru, especially with the Outback, tries to market itself as a step above other compact and intermediate SUVs. They should give their marketers a raise, because they sure conned me. Hope this helps someone avoid making the pricey mistake I made.

I have had my 2010 Legacy Limited for about 2 years and have had to replace my low beam headlights 4 times now. Replacing these bulbs is a job for a mechanic due to its difficult design under the hood to get to the bulb. It costs $100 to replace each of these bulbs every time and they burn out every year. Subaru should inform customers about this and include it in their expected annual maintenance cost analysis for these cars. I doubt the cars have to be designed like that to begin with. Probably just another way to price gouge the average consumer and make something cost 5 times as much as it should for a normally basic DIY fix. Also Subaru dealerships seem to have really long wait times to get an appointment for any kind of service. I have to wait on average 6-7 days for an appointment to get my headlight changed from the Subaru dealership in Milwaukee. This seems like a safety issue. For how often these headlights burn out you could have both burned out at the same time while waiting for the dealership to get you in to replace your headlights and have no functioning headlights in the mean time.

First, let me say that I have a 2010 Subaru Forester that I have had no problems with it. Bought it new and now has 71K on it. Because I had no problems with it, and I can put insane amounts of mileage on a car, I bought a hail damaged 2013 Subaru Forester Premium with about 16K on it, have driven on east coast, Alaska, Yukon, west coast, with no problems consistently getting 30+ mpg. This June, while in Yosemite and on my way to LA, the low oil pressure light started flickering at around 47K miles. Subaru said it was a bad oil pressure sensor. Changed to a new one and then in the middle of nowhere South Dakota, at 10:00 p.m. it came on. I then tried to go really slow in case there was something really wrong with my car. I went 35 mph on the highway until I got to Bismarck, ND, where I went straight to the Subaru dealer. My cousins live there, so if my car got stuck there, at least they were there.I got no sleep that night because I was so worried about my car and the fact that I had promised to drive my cousins kid who has Hodgkins lymphoma and a tumor on his heart and spine to the Mayo clinic in Rochester, MN for chemo twice to take the load off of family members for a couple of weeks. I was doubly upset about the low-pressure light coming on, especially since I had just replaced the switch. I am a single woman who is always out on the road alone. I only buy cars that are reliable, up until my 2010 Subaru, its been nothing but Hondas and Toyotas.I had an Oldsmobile Achieva once, and that was the biggest POS Ive ever owned, whoever designed the front brakes that needed changing like clockwork at 22K, the whole serpentine belt and having to support the engine and undoing the engine bolts should be credited for Oldsmobile going out of business. I work on my own cars, so I know the quality of oil, gear oil, brakes, etc. going on them. When people ** me, I know. This car may be the one mistake I have made. It remains to be seen if Subaru will make it right. If not, I will be the Poster Girl for the anti-Subaru campaign.Bismarck, ND has one Subaru dealer in town. They scanned my car and said no problem, ignore the light, and drive on. I dont know what else they did, but my mileage dropped from 30 mpg to 25.5 mpg on the way to Rochester, and 27 mpg on the way back. I changed the oil, new filter. Called the Bismarck dealership and asked why my mileage dropped, told me it was the gas. Called SOA, no help there either. Mileage was similar on second trip to Rochester, and the low-pressure light came on during the trip back from Rochester. I ignored it but checked the oil. 1/2 qt low. Called Bismarck dealership again, and got the ** about the gas again (because consumers are stupid, right?).As if I wasnt getting sketchy gas in some of the places I went in Alaska and in the boonies in Canada and my mileage didnt tank like this. On my way back to Denver (home) my mileage came up to 27.6, but my low oil pressure light would come on after about 10 hours and I could smell a faint burning smell. When the engine cooled off and started back up, light is off, goes on about 10 hours later. Went through Missouri on my way home, about 1200 miles, checked oil when I got home, at the low line on dipstick. I also had ordered the new part that Subaru said I need for the low oil level light. Its installed, along with the rubber cap. Guess that is to keep the light off, while my engine burns up... I am still in denial, but its becoming clearer and I think I have one of the bad engines that burns oil in large quantities. It remains to be seen if they will fix the engine. Im still under 60K.There is nothing worse than being on the road when your car is malfunctioning, especially when you are carrying sick cancer patients that cannot be exposed to excessive germs and environment. So, when I am reading about all the Subaru complaints, believe them. My strong advice is to avoid Subaru until they start putting quality cars back on the market. What I just went through is disgusting. Problems on the road. I am not happy and am wondering how much this is going to cost me and I have talked with enough idiots at dealerships and at SOA to believe that this ** will kill the Subaru name if they dont correct it.I have also warned my friends that were influenced by my love of Subarus (before this incident), Hondas, and Toyotas. They bought a 2015 Subaru Forester and a 2016 Honda Accord because of my cars. I have faith in the Honda, but NOT the Forester. I am also now telling everyone else I know to stay away from Subarus. Perhaps their success has made them greedy and uncaring. VW did the same thing, they lost market share. Make it right Subaru!!! I will be the Poster Child you dont want!!!

Driving on the interstate late one night we started hearing a knocking in the engine of our 2009 Subaru Forester and discovered that we had no oil in the car. We have always done regular maintenance on our vehicle with regular oil changes so we were shocked to find out there was no oil in the car. Neither the oil light or the check engine light ever came on to warn us there was a problem. Our engine only had 94,000 miles on it. After researching on the internet we found that this is an ongoing issue with the 2.5 liter engines that Subaru has known about for years. We filed a complaint with Subaru of America but were told that since a couple of the oil changes were done at just over 6,000 miles that they would not help us with the cost of fixing it. They want $5,000 to rebuild it or $6,000 for a new engine. Today, we are taking a trailer to the dealership in St. Peters, MO (Lou Fusz Subaru) where our car now sits and loading our car up to bring home. We dont have the money to fix it. Subaru vehicles dont live up to the claims of their advertising and this is not a vehicle I would hand down to my children! We plan on eventually getting it fixed and rid of it at the earliest opportunity. I will never have another Subaru.

I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating the air struts installed on my vehicle were determined to be the problem. Well... thats weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what. Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, Good luck, that isnt our problem to deal with. I cant drive my car without having any drivability issues and I am currently looking at my options because I cant afford a $2000-3000 bill for a problem I didnt do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. Ive been a loyal customer for 10 years but this will be my last Subaru I ever own.

The CVT shift simulator (Ascent) is constantly out of sync and shifting up and down. This is especially noticeable during initial start. This needs to either be disabled or at the very least a user selectable option.

I bought my third new Subaru last fall and noticed the drivers seat shifted forward and back about 1/4 in each direction. Every fast stop or start you notice the seat and your body shift slightly. I took it in the first time and the dealership said that it was within tolerances. On the second visit after contacting Subaru corporate they told me that I had the seat too high and that had I lowered it the movement would stop, but they were going to replace the entire seat anyway. I waited for 3 weeks until they finally told me to take the car home until the seats come off of national backorder. The third visit they replaced either the seat back or the entire seat depending on who you speak to, but the seat still moves even if it is lowered. More calls to Subaru corporate to finally be told that the movement is within their tolerances. I told them I would never buy another Subaru and they were okay with that. They dont seem to care about the quality of their cars any longer and dont seem to care if they lose customers forever.