On my 2012 Legacy, the check engine”, flashing Brake light and the traction light all come on at odd intervals. The dealer has been able to fix this on a temporary basis by changing plugs, checking the compression, and cleaning the fuel injector system. All of these work for a short time but not permanently. Subaru America refers me back to the dealer that has not been able to solve the problem. Anyone have a similar problem and what was done to correct it?

There is nowhere to buy a tire for the 2014 Subaru Forester. I contacted dealer, NTB. They both told me it is on back order, at least 3 weeks. What am I going to do for 3 weeks?

One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

My 2005 Outback was taken to the local Subaru dealer - St. J Subaru in St. Johnsbury, Vermont for the brake line recall inspection. We waited 1 week for the appointment and were told following their inspection of the brake lines that our car - of the 600 or so that they had inspected for this recall - was the first to fail. They then said that they had no part in stock to fix it with. There was only one part in the country but they would try to get it. 2 days later. I stopped in to check on progress and was told they did get the one part in the whole country, but they probably wouldnt be able to fix the car for up to 3 weeks because they were booked up. So the car sits in their lot while we wait for them to get around to fixing it. Is it usual and customary for Subaru dealers to treat recalls like this?

We were impressed that our car insurance went up only $3 on a brand new car! This is due to the safety features. One design flaw is the gap at the door sills collect dirt and mud and make it impossible to get in and out of the Outback without getting dirty. The Customer Service at 5 Star???? Subaru in Oneonta, NY has been pretty good.

I changed my oil as was recommended in the manual and one day the light came on and the engine was blown and later discovered the oil was empty. It had burned up all oil in one months time.

Very excited to get my new Subaru Outback 3.6 at the Subaru North Houston. When I arrived the salesperson Brenda was very sweet and helpful. Little disappointed that I bought the car that I was not intended to buy. When negotiating with Brenda, she went two times or three to talk to the manager. Although I was not sure whether to buy the car or not depending on the price, the manager came toward me with a very negative energy and in front of the sales department, embarrassed me raising his voice disapproving my request. He accused me of things I was not doing, like looking on my phone searching for a better deal while I was doing some homework on my phone for my Family Nurse Practitioner. Other customer were looking at me how I was being yelled at, I was very embarrassed. This is one of the worse experience I have experience and as an ER Nurse, I have experienced many.He had no right to attack a customer, very simply, he could have just refuse the deal. He bullied me on how much money I have in my bank account and insisting if I can put $7200 down then I can put $8000 down. I was shocked, paralyzed, and was so embarrassed to move from my chair. When he left, Brenda apologized for his unprofessional bully behavior. So sad that I had to switch from a Honda to Subaru and had the worst experience in my life buying a car. I know what I did was the wrong decision to buy a car from them, but I literally felt so bullied that I was very embarrassed to even walk around and walk away.I believe in making mistake and correct them as soon as possible, but after being there 5 hours because my partner bought the same car I did, he never came and apologize. Not that I care about an apology but maybe could have ended the negative experience in slightly better closure. Now I have a car that I dont want because of the bully of Subaru Manager. Not sure if anyone can advise me if I can do anything at this point. This is my experience with my Subaru. I thought it was going to be a lovely and beautiful experience, turned out to be an absolute nightmare!

In 4.5 years, I have to replaced 5 low-beam headlights in my 2010 Subaru Legacy. The dealership gave several different excuses for the high burnout rate. Their solution was to tell me not to use the automatic headlight feature, which did not help. I called Subaru headquarters, and the representative decided that replacing a headlight an average of every 22,000 miles was an acceptable burnout rate. At $70 per replacement, I cannot afford to keep this car. I wish I had known about this problem and Subarus lack of caring before I set foot in the dealership.

My 2011 Forester failed a recent oil consumption check. I had it done because the warranty expires in May 2016 and my daughter had the same problem with her 2012 Forester that was warrantied by Subaru. I hope to have mine warrantied also. In my case though, the dealer has warned that I may be liable for all expenses since the interval between oil changes exceeded recommended milage. Reading Subaru message boards leads me here to Consumer Affairs to learn if mine and my daughters is not an isolated incident. I think not.

I want to highlight 2 specific points about Subaru Finance. Reference to my purchase of 2021 Crosstrek on Nov 2020. The Finance rep provided me false information that they checked with Chase and the best rate they could offer we was 4.49 and if I purchased extended warranty they can offer me 4.29. My Credit Score > 800 and I have multiple financial relationship with Chase. I was told chase has all access to my information and based on the current market situation this is the best rate they can offer. Being a Saturday evening I couldnt verify. On Monday I went to the branch and asked for details. I was surprised to learn that they didnt get any inquiries. So I asked for what my rate would be for new car financing. I was offered 2.39.(I have email proof of this). To add to that - Even the refinance rate which I checked with BoFa was 3.49 and Credit Union offer me 2.99 (I have proof of this as well). Over a 72 month term that would have translated to an additional $1500 in interest. To gain business, I have to believe the finance manager blatantly lied that they had checked with all the banks including Chase and based on my credit score this is the best they can offer. I did reach out to finance department and customer relations. But once the sale is done, they seem not bothered to even respond.2. I was charged document and fees and told the title and registration will be taken care and I will get the refund for my 2019 subaru crosstrek from DMV once the transfer the title from me. I have paid $725 for 5 years registration just in April 2020 so had the prorated refund of 4.5 years to be refunded. 2 months fast forward, I checked even as of today on AZ DMV portal. They have not even notified the car as sale per my DMV website and Title was still under my and the credit unions name (have taken the printscreen of the same too). And I have not got the refund either as of today.I was also not provided the price which I had agreed to for which after speaking the dealership person said they will speak with the GM and get back to me. Again the Finance guy provided misinformation on cost of ownership stating that it includes the interest I would be paying which doesnt seem to be true. I followed up few times since but they never got back on this. I had sent a detailed note on this as well. For any concerns/arbitration - Dealership had asked me not to reach outside till I have discussed my concerns with dealership. I have been patient enough thus far, but as I have not heard back on any resolution/remediation from the dealership I am writing this review. Based on all the above points I have to believe Subaru Finance has been provided false information and unethical practices to get my business.

Subaru ripped me off multiple times when the clutches (transmissions?) the sold me were defective. Ive been driving manual transmission cars since 1984, but the clutch on my 2007 Subaru Impreza WRX kept going way bad for years. Only after a non-Subaru mechanic installed a non-Subaru clutch when the 5th one failed 20K miles on the odometer has the clutch on my car been reliable. Subaru fixed only one under warranty, then abandoned all warranty support for their defective product. Of particular concern was the completely crappy service done on the car by the now defunct Subaru dealership in Charleston, SC. This has been my 2nd Subaru, but I will try a Mitsubishi vehicle the next time around.

Gas mileage rated 27/36. I am getting 21/27. What is going on? I got rid of a 2011 Kia for the same reason. Now, what do I do? You can contact me by email. Thank you.

The safety features and its so fun to drive! I really liked how it handled and reasonably priced. They have several models to choose from, but I am partial to the Crosstrek Sport, it has all of the things I am looking for and then some!

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

Power liftgate issues on my 2016 Forester and not sure who can assist.

Purchased my Subaru Forester in Greenwood, IN, a little more than three hours away from me. I didnt mind the distance because I thought I had found a good deal on a vehicle that I could depend on and would last me a long time. In the beginning of being a proud Subaru owner, I had all of my maintenance done at Gurley Leep Subaru in Mishawaka. When I brought up the excessive oil consumption of my car, I was told it was common for Subaru to consume more oil. They would always try to sell me unrelated maintenance whenever I was there. Eventually I stopped going there because I simply didnt like them. I brought up my oil consumption again at the new mechanic. They did a consumption test. Eliminating other causes, they determined it was something internal and were unable to perform the repairs because they didnt have the special tools unique to Subaru. So I went back to Subaru Mishawaka with the information.I took my car in as soon as I figured out transportation while my car was in the shop for the day. A shuttle bus to town was the only option Subaru provided for me. I received the call with the expensive diagnosis. Fortunately, I had added an extended warranty on my car when I refinanced. They covered some of the work. A new cylinder head gasket was the primary diagnosis. This time-they had a courtesy car for me. The tech was also kind enough to call and ask me if I wanted them to replace my plugs, wires, timing belt, ball joints, etc. while they were at it. He told me it would only cost me parts and not labor because they were already in there doing work, youll have a whole new setup under there. I agreed. I asked him about my sway bars. He told me they were fine. Ironically, this is one of the parts they told me needed to be replaced when I was in for my oil change.When I got my car back, nothing seemed different. I contacted Subaru again- I was told (again) that oil consumption was common in Subaru. I had a check engine light come on, I took it back to Subaru Mishawaka. They hooked it up to the machine, and said my catalytic converter starting to go bad. This was not under warranty. They changed my headlight and I was on my way. I returned to my local mechanic for maintenance. My car was driving funny and the light came on. The machine indicated I had a bad plug. I explained that I had recently had them change. The mechanic told me that it was the original spark plug to the vehicle, according to him, there is a marking on them when they come off the assembly line. This threw up major flags for me. I decided to go the Subaru Portage (which is just over an hour drive) and pay to have them check the head gasket to see if it was even replaced.I explained my situation, oil consumption, etc. They determined the head gasket appeared to be new. I returned for them to diagnose my car. They found another $2000 worth of work that needed to be done in order to stop the excessive oil consumption. The tech replaced: oil pump, crank seal, a/c belt, idler pulley, time belt tensioner, and PVC valve. My warranty was out by this time. I pick my car. I dont even make it through an oil change cycle and my oil light is on. I check my oil- nothing on the dipstick. I call Subaru Portage right away. I add oil as directed/ take my car back. They find oil pressure sensor and leak behind Lh camshaft seal front cover. I asked why this wasnt fixed when my car was in there 3 weeks prior. They did the repairs. I pick my car up again and AGAIN my oil is extremely low- I, again, hadnt even made it through an oil change cycle. I called, and went back.The tech wanted to do another consumption test. He wanted me to contact him in 1200 miles. During this conversation he asked me, what color is your exhaust smoke? What? I have no idea. I dont look at the back of my car when Im driving. My car has been here 4 times, and youre asking me what color my smoke is. I didnt understand this. He told me that I would either need to get a new motor or a new car. He didnt tell me why.I called him once my oil started getting low, which was before the 1200 mile mark. He restated that I would need a new motor or new car- that I wasnt leaking oil, I was burning it. I informed him Of this the very time first took my car to Portage Subaru. He said the piston rings sometimes go bad on these things, allowing the oil the slip through. So all this money that I spent fixing around the problem, I should of spent to pay off my car. Instead I owe on a car that is worth nothing. Instead, I have a car that failed to be dependable and last a long time. I feel that I was completely taken advantage of by Subaru.

I bought a 2015 Subaru brand new thinking it will last forever. Just told I need a new transmission and itll cost 7000 dollars. I still owe 10000 on it. What a joke. This car should last 300,000 not 130,000.

In 2014 I bought my first Subaru Outback (a dream of mine since I first got my license) for $26k at Bill Kolb Subaru in Orangeburg, NY. It was one year used with only 7,000 miles on it and immediately started noticing problems. The first problem was that it consumed an outrageous amount of oil and would always need an oil change. I talked to the dealership service about this and they assured me it was completely normal (IT WAS NOT!). My second problem was this rattle sound that apparently is a problem with all Subaru but really is harmless as far as Im aware. The third problem is that many components of the car started to fail including the catalytic converter which cost me a hefty amount of money and turning this car into a money pit.I used the car a lot in the two years Ive had it. I got 130k miles on it now. Going home one night the car started making noises and turned off suddenly. A mechanic told me it was the engine which Subaru later confirmed. I have maintained this car very well in the last two years, and its been at the Subaru Service department too many times for no fault of mine. I recently discovered a class action lawsuit against Subaru for oil consumption that ultimately damages the engine like mine did on Google after searching. It was apparently too late for my car to be serviced due to my mileage even though I never received any notice or was told by the service people about this problem (they knew about the lawsuit and the settlement the whole time I was having issues). This problem will cost me 10k to fix. I will never buy a Subaru ever again and I encourage people to think twice about the brand and to do more research on bad companies who refuse to take responsibility on THEIR mistakes. DO NOT BUY SUBARU!!!

We have taken our 2017 Subaru in 5 times to fix this problem: while driving the check engine and other warning lights come on and safety features like lane change turn off. We are losing faith in Subaru. This didnt happen with the car right away. Weve been told it was related to fuel issues, computer issues, something different each time. I dont think they know what is causing the problem.

K of Lonsdale, MN on Oct. 22, 2010 wrote something that is nearly identical to my experience, except mine is a 2010! I have two warranties on my Subaru. Major engine failure requires new block. Before I get to the complaint, I would like to offer a quick current real-life analogy that applies in this case. I needed an MRI (Magnetic Resonance Imaging) scan of my left leg this week, with the cost resulting to approximately $2,000. My insurance company did not need any pre-authorization, it was all fine, and they are paying x percent. Now imagine if something completely different transpires. What if the insurance company said no, we are not paying anything. You have to pay for it all unless you can prove for the last 2 years with records, you have been taking vitamins. It is extremely unlikely that vitamins had anything to do with a stress fracture, but I am swindled out of my money unless I either come up with the records that will satisfy them or fight them on their denial.That is nearly my exact position with Doug Smith Subaru in Utah. I am not unfamiliar to fighting when companies do bad things. I had a cement contractor try to make off with $2500 of my deposit and not do any work. I was highlighted on a local television news episode of Get Gephardt and I got the Utah Division of Occupational and Professional Licensing involved. I prevailed in that incident. I have a 2010 Subaru Forester, with approximately 44k miles on it. I had picked up my 10-year old son from school, was getting on the freeway on ramp and accelerating to 65mph with the engine revolutions between 4000-5000 (it is an automatic). All of a sudden, a clicking sound started - not too loud, but noticeable. I got off the next ramp and examined the engine. Nothing unusual could be seen, nothing leaking, nothing loose, no engine lights, no warning lights, nothing. I proceeded home, but the noise got much worse by arrival. I didnt want to drive it further, so it was my idea to have AAA tow it to Doug Smith Subaru, where I had purchased the vehicle. At the time of purchase, I was strongly encouraged to also get the extended warranty for 6 years/100,000 miles, which I did at rather substantial cost. I was told 2 days ago by the service department at Doug Smith that bad things had happened inside the engine. It was broken rod, I would need a new block and Subaru is not going to pay unless I could produce every single oil change record since I purchased the vehicle. They said they had no oil change records, so I would need to produce those. I said, wait a minute, I had the oil changed a lot by other people, but I know for a fact you guys changed it once as I had a coupon for it. They said, hold for a minute. Then they came back to the phone, oh yeah, we found that one and we also saw that you had a sticker on your windshield from last year, but we need more than that. They are refusing to pay anything. I have had it changed in Seattle, changed in Sacramento and here in Utah and I am scrambling to find records. This is outrageous, absurd and smacks of what can be seen in some legal defense firms - deny everything and assert reasons no matter how farfetched, ridiculous, unlikely or impossible. I have started networking to the people I know. Everybody I have talked to is stunned and shocked. I work with someone who was an auto mechanic for 20 years (they are in computers now) who said that is just ridiculous. Since I have purchased the vehicle, never has even one engine warning light comes on. It only has 44k miles on it. No check engine, no oil, no temperature, nothing. I checked all fluid levels usually once a month and also before going on any trip. This vehicle is not some turbo-charged teenage car that is abused. I am nearly 55 years old, this is a station wagon and I had my 10-year old son in the car. I have owned and maintained dozens of cars in my lifetime and this is absolutely crazy. I scrambled to produce the records back to the beginning of purchase because not in my wildest dreams would I have imagined that Subaru of America and Doug Smith would look for any reason not to pay. I have owned between 20 and 30 vehicles in my lifetime and had warranty work done from Dodge, Ford, BMW, Porsche, Nissan, GMC. Never, never was I asked to produce every single service record before any warranty work would be done. Doug Smith and Subaru cannot prove that there was an engine failure due to negligent service. They are only citing a phrase in a book to get out of paying. I have a huge list of people following this event and what the outcome is. I have a complaint on file with the BBB, but the dealership and SOA is refusing to budge. To people who want to purchase a Subaru, buyer beware!

About 5 minutes after I left the Subaru dealership I knew that my 2014 Forester that I owned for 3 years was not running properly. Eventually I found out the dealership upgraded some software because of an imaginary idle problem. Now Im left with a car with much less acceleration and power, and to boot a 20-30% reduction in mpg. There are several other problems too. Subarus was response was not acceptable: Nothing we can do. The person handling the case had no interest from second one. In the past they have helped with serious issues. This is their software, they are responsible for getting the car back to the previous running condition.

My 2010 Outback that has always been garage kept is rusting from peeling paint on the fender. Totally unacceptable for a 8 year old vehicle, as my old 2003 Outback that I still have in my family has had no paint peeling and has no rust... and that vehicle is twice the age as my 2010 thats rusting! Also have had numerous problems with the CVT transmission in my vehicle. Did I mention that my 2010 is always kept in a garage at my home and in a covered parking garage at my work?! My Subaru dealerships body shop was shocked at how thin the paint was on the fender of my car from the factory, they called Subaru of America to inquire about this and to see if anything can be done about this issue on their end. Subaru brushed it off as not being a problem. Shows the quality of newer Subarus are lacking, and that they are not what they used to be and dont want to stand behind their product. Im sure my 2003 Outback will continue to keep on going in the years to come. I know my 2010 will be dead long before my 2003 is. Sad, as Subaru was a great company with a great product. Not so anymore!

I actually recorded the issue this morning and again will be back at the dealership. The Dealership is great. However, my new Subaru Outback 3.6R Touring is not. I loved my 2013 Outback 3.6R and want it back. Never had these issues and it’s not like I can just run the vehicle down the street for issues but have to drive over 30 miles one way. I bought my 2017 in December and the screen freezes up; now a total of 6 times. The camera wont work right and there is a too long of a hesitation from reverse to drive and no one can find the problems. Dealership reset and again the same problems. The scariest was this past Saturday. Mapping, clock everything froze, literally had to pull over and stop the car and then restart it in order to make it sync and work again. If they cant fix this issue someone better be finding my 2013 Outback and getting it back for me since I never had any issues with that one. The 2017 since I have purchased has had one issue after another. It seems others are having these issues as well so why isnt this being recalled or fixed.

2015 WRX engine failure, 5600 miles - I have had my car about 4 months, leased as new car. On 4-18-15, engine light blinked on, I stopped car to check manual, it said to slow down reduce load on engine, and get to dealership ASAP, that was Saturday eve. Manual said it was ok to drive. I ran some close by errands Sunday. Took to dealership Monday AM. After a while, I was told that a plug had lost its tip and was misfiring... ok, quick fix. Wrong... service mgr informed me that there was a hole in the cylinder, that I would need a new engine. LUCKILY, under warranty. Down time 2-3 weeks. They rented me a car, they were very nice at the service dept. Hopefully no problems after this is fixed.

Our 2010 Outback failed on a road trip in a cloud of smoke a few days and less than 1,000 miles after an oil change and 23-pt. inspection at the selling dealership. Were told the engine block would need replacement -- $5,200 -- and a $1,300 tear down to see what other engine parts would need replacement. With few options, in another city, we traded the remains on a 14 Forester. The Outback used immense quantities of oil; we began changing every 1,500-2000 miles and always carried oil because the light went on frequently. Dealers that checked said no biggie. Three times we had episodes where the idiot lights all went on, the Outback shuddered, had no power, etc. Bad plugs (after a dealer change) and perhaps briefly using hi-test gas were blamed. I think NHTSA needs to look at engine reliability.

In 7/2015 we purchased a 2014 Sub Outback w/ extended Gold plus package warranty (an additional $1,295.00). In 11/2016 engine began to slip, stall & burn excessive oil. Took to 3 Sub dealerships in our area. All completed oil consumption test acknowledged excessive oil burning but cannot duplicate customers complaints of slipping or stalling. We continued to complete all recommended services through Sub dealership. At each time Techs would perform oil consumption test acknowledge excessive oil lost but cannot locate source. Customer should add oil every 2000 miles. At each visit we complained about slippage and stalling. At each visit they claimed vehicle was fine other than oil consumption. Side note our coolant was always overfilled...The kicker is we were in so much, we began to develop a relationship with the techs, to the point some of them would tell us that our vehicle needed a new transmission and we were right!! Then one visit to our surprise, The cust. serv. MGR approached us, apparently he had been going to bat for us and had obtained CORP approval for new Transmission. The dealership kept our Outback for 10 days. Came to pick up our vehicle. To our surprise the vehicle wasnt touched. Apparently the owner of the dealership felt he needed to look things over but couldnt do so because he was out of town. CANT MAKE THIS ** UP. He then told us he wanted to drive the vehicle to verify it did in fact need a new transmission. Keep in mind we have the GOLD PLUS WARRANTY package which covers the transmission!!!We took our Sub back and were told by the owner if we felt any foul play to contact corporate. So we contacted Corp and opened a case, spilled out all of our past issues and waited. During the wait our Outback began to make a weird noise from the wheel area. Well back to the dealership we go. Car inspected. Were informed the noise is from the tires. Supposedly tires were not fit for the car. So the vehicle, which we bought from them, had the wrong tires on it... OK so we buy new tires, noise remains. CORP. calls us back after their investigation found nothing wrong with our vehicle. Also tells us nowhere in their system did he see the dealership have our vehicle for 10 days?!?! So we then had to prove that was incorrect with rental car paperwork as well as receipts etc... Apparently after that CORP still found no foul play or issues with vehicle.On 2/17/18 we take our Outback to a certified 3rd party mechanic. Mechanic found transmission is about to give out, wheel bearing needs replacement, oil low (but they found the leak) and additional problems that were never revealed by the dealership. We have now composed a letter with our findings to Sub of America consumer complaint division in hopes someone will address this rogue dealership and assist us with our issues. If any of you have some useful information that will shed some light or assist us in our battle with this Behemoth it will be gratefully appreciated.

I just purchased 2017 Subaru Crosstrek. Very disappointed with vehicle and dealership which sold me the vehicle. I purchased the remote start for this vehicle to which is useless since the vehicle shuts off once the door is opened. Why would the salesman sell me an accessory that does not work in my vehicle type. He should have informed me of this. I was misled along with the salesman being incompetent not knowing this feature would not work. I should be refunded for the $525.00 I paid and they can uninstall the device. Aside from this disappointment the vehicle engine start is extremely rough and take too long to warm up, thus I cant use the remote start as necessary. Right now its spring and 50s, how long will it take for this car to warm up in the cold winter months when its in the teens. Im also not sure how this was rated a top seller in its class. Huge disappointment with dealer and vehicle.

Bought the 2014 Forester in July, 2013 because of the reliability of the brand. Car has been great as I put about 800 miles on a week commuting. At about 35,000 miles I started to notice that the oil light came on about the midpoint between oil changes, at about 3500 miles. Have to add oil about every four weeks, really burns through the oil. No drips on the driveway, car runs great. Love the car but have to fix this oil issue.

Upon my Dads passing, given a 2008 Subaru Forester (LL Bean-edition). This car has less than 50,000 miles on it and was just diagnosed with a head gasket issue! Contacted Subaru and asked to go through hoops, including having their dealership review the problem. A review of their brand indicates a litany of issues with this company. Yet they want to tow the company line and state that there are no recalls on this model. Would have been made to take time off work to their far flung dealership locations, pay inflated dealership rates to diagnose an issue they (Subaru) states is not an issue. Getting a diagnosis from dealerships and paying for the privilege is what takes the cake. Also, would you pay to have the fox watch the chickens in the hen house???? No integrity with this company and this was not a cheap car. They do not stand behind their product and I have taken this first of many steps to let anyone I know considering buying a Subaru of the substandard product and joke that they refer to as customer service!

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

I have 2 stone chips in my 2014 Subaru Outback, one went right to the metal and started rusting immediately! I took it to the dealer and showed them the two chips. I asked why would a 10 month old car rust that easily, could this be the beginning of a bigger rust problem with a Subaru (think OLD Subarus - very rusty)? They pretty much told me they would do nothing about it. This will be my last service call time dealing with the Service department at Chilson Subaru in Eau Claire, WI.

I bought a 2008 Subaru Legacy (with EJ25 engine), took great care of her, synthetic oil and all and she has a blown head gasket. Ya, a 4-year vehicle, a reliable and expensive vehicle that has been properly maintained has a blown head gasket. At first, I was completely blown off by the service manager, Ron **, then I talked to the GM of the store, Brian **. He admits to seeing these cars with blown heads all the time, and its a known problem. Then I talked to Subaru America. Nothing happened until they admit there is a recall on this engine, but my VIN does not match?! Who cares about the VIN? Theres a known problem with the engine that even the GM says once its fixed, theres never another problem. That means its a factory defect, i.e., you need to recall and fix the $2000 problem on all these engines, not say, too bad, so sad to a single mother still paying payment on her car.

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

I have a new 2017 Subaru Outback. The dealer has already replaced the radio/GPS hardware. But still the GPS is too slow to react to drive instructions. It tells you to exit a ramp after you pass the ramp. My wife noticed it too. You would think every company offering a GPS would have mastered a GPS system by now. After they replaced the unit, it is still too slow. Interior is very cheap too.

The first service manager raised the rubber hood pads to even the hood. He said its not perfect but to Subaru tolerances. After I sent Subaru photos of the crooked hood, they agreed with me. But then I was told the service manager said this is within tolerances. Subaru said to get a second opinion. I called the dealer they recommended. The service manger would not call me back. After a week of back and forth emails and calls to Subaru, the service manager finally called me back. They are looking at the issues today. The r/l fender gaps were equal when I bought the new car with 5 miles. I am concerned with the right fender and front end separating after two months of ownership. There were also some interior quality control issues they had to address.

After driving a 2001 Forester we were so happy to get a newer version. We bought ours in February, it is a manual (2013 Forester) which we felt would only extend the life of a vehicle that has a reputation for a long life. Last week we got stranded, the clutch would not work, it would not go into gear. We had it towed to our mechanic who told us it was a common issue with manual Foresters where a part of the clutch breaks within the transmission and destroys the transmission. Subaru knows this is an issue because they have part that you can buy and install to prevent this from happening to the next clutch and transmission you put in your car. Wait, yes I said it... They have not FIXED THE ISSUE. They put a band aid on it and only AFTER you put a different transmission in.The Subaru is past the powertrain warranty of 3 years or 50,000 miles and we didnt want to pay $400 to get it towed an hour away at the nearest dealer so we had our mechanic fix it... Who by the way fixes TONS of Subarus. You would think Subaru would care about the little guy that helps them sell the reputation of their brand, the customer who shares the reputation of their brand, or THEIR BRAND! I called Subaru and they told me they would not talk to me, let me write a letter, review my situation, NOTHING because I didnt tow it to the dealer 45 minutes away when I didnt even know what was the issue. We cant do ANYTHING to help you is what I was told.I am thoroughly disgusted that they know they have an issue they dont fix and just keep taking our money. Instead of me telling everyone what a wonderful brand Subaru is, I will be telling them this story... You would think they would give me the money I paid for the used transmission just to shut me up and keep me as a customer.... But I guess they have enough customers and dont need me. Your loss Subaru.

2013 Outback P2764 code. Dealership advised contacting corporate and I was offered $750 toward new car! Seriously, 125,000 miles, known transmission issue with extended warranty to 2022 but not mileage? Vehicles are meant to be driven! Beware of Subaru! Not so giving!

I just recently got a 2005 Forester. I love it. I have only had to do a couple very minor things with the engine, and it runs smoother than ever. @Dan from NC, you can ship that car up to Michigan if youd like, haha. Im wanting a WRX motor for my Forester anyway, lol.

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

Need a AWD car for ease of operation for my wife. Need it to be able to function well on icy and snow covered roads. Need power since we live in a mountain region and sometimes pull a tent trailer. Subaru with the 6 cylinder engine fits these criteria very well. I own 3 six cylinder Subarus and one 4 cylinder model. All are lasting quite well and get good gas mileage compared to our friends with various makes and models of cars. I would and have purchased Subarus again and again.

I will like to share my exp. with my Subaru Outback 2013. Buy it brand new in 2013 and at 20,000 miles the dealer have to swap the engine because oil consumption problem, but now since engine swapping there is noise on lifters and they says is normal because the block is bigger. 1st time buying a Subaru & last time. I will better go back to my Honda dealer, not second mistake with Subaru again.

I never had any problems with my Subaru 2007 Forester. However, one day, after I drove it 12 miles to work, 12 miles to go back home, 6 miles to park and ride my bike, and another 6 miles to go home--the next morning, it was broken. The dealership claims over heating and warped cylinder head--it never over heated, ever. It is costing me $3,587 to repair. Has this happened across Subarus? Should there be a recall on 2007 Foresters? Could it really not be covered under warranty? I keep my car in good condition, check the water and oil and I have proof of oil changes--the last one was 06 July 11. All this happened on 01 Sept 11. Can you help me?

Ive owned 5 Subarus including 2 Foresters. Three of my Subarus had 105,000; 121,000; and 167,000 miles respectively. Absolutely no problems. Youd think I could expect more than 90,000 miles on my 2009 Forester. No such luck. It experienced not just an engine failure, but a catastrophic engine failure. It was a total engine disintegration - crank, rods, cam journal, etc. All this with Mobil 1 synthetic oil and Subaru oil filters every 4,500-6,000 miles.Repair estimate is $6,200. Attaway Subaru. Well see what assistance Subaru corporate will offer. Other Asian manufacturers, GM and Chrysler, offer 5-year/100,000-mile warranty. I guess Subaru is so proud of its products it only offers a 60,000-mile drive train warranty. Also, the interior finish on the doors and dash is wearing off. Both fog lamp lenses cracked within a month and the auto dimming mirror failed outside of the warranty. I get parts at cost and its still $147. More to come with Subaru.

We bought a 2012 Subaru Forester because of their reliability and safety. We bought it from a dealer used with only 114,000ish miles on it. After one oil change it now has gone through 2.5qts of oil in half of the oils life. After calling Subaru they said that there is nothing they can do to fix the problem without me paying several thousand dollars because it has more than 100,000 miles. This is completely unacceptable! I have been a mechanic professionally for 16 years and the last time I had a customer that had a vehicle that went through that much oil they blew their engine. Subaru needs to man up and fix this issue and fix it correctly, no band-aid on a bullet hole.

To say I have had a bad experience is an understatement. Week one, battery dies leaving me unable to open the rear hatch to access my dog crates. Month 2, my AC dies (in the summer... I live in Texas). Battery continuously dies, replaced multiple times. Advised that battery drain has been addressed, pure lies. Tailgate latch breaks (remember dog crates mentioned before?) 17 months, Transmission goes out- even though multiple sources prove that the 2019 has multiple tranny issues, dealership tried for 2 weeks to make me pay for the entire new transmission. These are just a few of the issues Ive had. ***Not a dog friendly car!!!

I will make every attempt to be fair and honest. I am honestly angry and feel cheated so please forgive any sarcasm or poorly chosen terms while explaining my situation. I bought a 2005 Subaru Legacy Outback for around $14,000.00 from a dealer that I had previously bought my truck from for about $15,000.00 a few years previously. The business had changed from a partnership to a single owned dealership. The day I picked my new to me car up - it acted odd. The Turbo had blown. The dealer took the vehicle and replaced the turbo. A few days later, I picked it up again and by the time I got it home trouble lights were blinking and it was acting like it had no power. Back to the garage and a few days later, back to me and all seemed fine except not get up and go. Poor performance.I told the dealer and he was tired of me by this time. Auto zone said the computer says it needs a cam sensor. Bought that and when I started it in driveway - smoke came rolling out (Turbo blew up again). Ughhh!!! Let it set for about 6 months paying full coverage insurance and a loan payment as no one could offer assistance to help me. Recently had it towed to my mechanic and he replaced the turbo with one I had bought from ebay for $1,000. and he charged me just under $400.00 to replace and inspect it. Tow cost $120.00 (working on AAA to cover). Didnt get a mile down the road and heard clunking and clanging - barely made it up the hill to home. Here it sets again. I am so upset with this whole transaction. I just want to know how to fix the vehicle. Im stuck with so that I can trade that damn thing in. Any advice?? Im all ears. Thanks.

First of all, I love my Subaru Crosstrek. Since it is an all terrain vehicle I was surprised to hear the vibrating and rattling in the unit. Subaru replaced the unit once, but unfortunately the rattling noise came back. Wondering if anything else can be done with the unit to stop the noise. It even rattles on the open highways. Please let me know.

My car is a Subaru Impreza, and I do not recommend it to anyone. Ive only had this car two months but already there is paint damage from rocks. Right! Ive owned several cars and never had paint damage from driving. The dealer promises 30 miles per gallon, yet its costing me so much more than my last car that had 200,000 miles vs 4,000 on 2-month-old Impreza, getting only 17 mpg. Dont buy this car!

I love this car with all of its safety features. This is my first Subaru and happy with my purchase. This car has enough speed for me. People say they need more speed, not me. I am not a race car driver. This car is rather stylish to be a Subaru. I can honestly say I did not want the average car Honda, Toyota, etc because I am not ordinary. I do not like being like everyone else.

Ive read all the rave reviews about Subaru’s reliability so I purchased a used Outback about 2 years ago. About 3 months into having it the motor blows all its coolant out at a stop light leaving me stranded. Get it home, fix the head gasket and its good for about another year and it overheats with lots of oil in the coolant tank - this time Im way out in the woods. This time instead of fixing the head gasket I buy one of those from Japan 50k motors and put it in and it immediately overheats so waste more time yanking it back out and the shop I got it from fixes it and I have to spend more time putting it back in. With the new motor in the tranny now starts puking oil out of the rear main seal so I get a rebuilt one because its cheaper than fixing the old one. Then the radiator starts leaking. The abs toner ring breaks which forced me to do wheel bearings, and the cv boots had all split. Ive been trying to sell this car for a while now but things keep going wrong. Right now the cam seals are leaking on the exhaust, so no one wants to buy it. Ive spent more money fixing it than on the car itself and has spent equal time broke than running. These things sell so cheap used Im at a huge loss. Dont buy a Subaru!!

I bought a 2011 Forester and was generally happy with the car although it consumed a lot of oil. I then bought another Forester, a 2014 which also consumed a quart of oil every 700 miles. First the catalytic converter went at 35000 miles, then the engine imploded at 75000 miles. Then I thought I was saved by the country wide oil consumption lawsuit against Subaru. Nope, not only was I denied the extended coverage to 100,000 miles, but I was told it was not due to oil consumption and consequently not reimbursed for an engine that died prematurely due to excessive oil consumption. Cute commercials, supposedly a green forward thinking company, dont believe it. Subaru produced thousands of faulty pistons and kept using them until they were caught. Subaru of Americas response was flat out denial. I will never buy another Subaru product and I encourage you to do the same. A company that doesnt stand behind their product and presents a fake posture of caring should not be dealt with.

We have been loyal Subaru customers for 20 years. We have always kept our Foresters well maintained and garaged. However, I can say that after the head gaskets going bad at 77,000 in our 2010 Forester we will never buy another Subaru again. Our last Forester did not have bad head gaskets until nearly 200,000 miles! After rounds of discussions with Subaru, they are only offering $1,000 toward repairs. Apparently this is a good deal from what I have seen them offer other customers with similar issues. Ridiculous. We will still be on the hook for repairs that equal half the cost of the vehicle. I am waiting on a class action for this issue. Subaru, you are losing your loyal customer base!

I currently have a 2014 Crosstrek that I am sending back to Subaru for constant rattles on the right front and back sides, glove compartment box, instruments gauge, left front and rear doors and the rear hatch. I bought this car in January 2015 and as of right now, it has roughly 4,300 miles. The rattles in my car began showing up around 500 miles as a sound in the front passengers side speaker. On my 1st trip to the dealer, they could not find any noises coming from the car so they sent me home. On the 2nd visit, they found that the front passenger side speaker grill was loose and was causing the constant rattling so they insulated it and sent me on my way. A day after leaving the dealer, the rattle started again and this time it seemed to spread. On my 3rd visit to the dealership, they again could not find a rattle in my car. By this point I am aggravated and decide to involve Subaru of America in the process. On my 4th visit, they found rattles in the front and back passenger doors and insulated them. They proceeded to have me test drive the car around the dealership but again nothing seems to happen when youre at the dealership. I left and on the way home, guess what pops up? THE DAMN RATTLES!! I blast SOA and demand something be done or I want a refund. On my 5th (and final) visit, SOA send a senior field rep/engineer to test drive my car. They stripped my instrument gauge down TWICE and insulated it on EVERY POSSIBLE LEVEL! They also insulated all of my doors, except for the drivers door, and the glove box. After having my car for more than 7 days, I finally get a call that it is ready to be picked up. Hoping that this will be the end of if, I test drive the car with the service manager to ensure everything was OK. As soon as we pull out of the dealership, the drivers door begins to rattle and so does the instrument gauge. The service manager proceeds to inform me that since every possible surface of the instrument gauge has been insulated twice, they can insulate it no more and would require them to install a completely brand new instrument gauge. It is a shame that a car that is only 4 months old could could like such a clunker!!! Maybe if car manufacturers would stop putting SO MUCH DAMN PLASTIC IN THE CAR, THERE WOULDNT BE ANY ISSUES!!! So as previously mentioned, I contacted SOA and demanded a refund. They offered me another car which I turned down because all 3 of the Crosstreks I was given to drive had the same exact issue! Needless to say that I will never purchase a Crosstrek AGAIN!!

Subaru MADE good vehicles... But, then they went cheap. My 2013 Forester burned oil worse than an old WWII airplane... Its normal, Subaru said. Traded it for a 2015 Forester, no more oil burning issues, but now a crappy CVT transmission that bucked, stalled and hesitated upon acceleration all the time... Its normal Subaru said. Well, no more Subarus for me. No more CVTs for me. Got me a Toyota Rav4 with a normal automatic transmission and ZERO problems in many miles ever since.All of these CVTs are junk and causing problems, just Google CVT Problems with Nissans, some Toyotas, Subarus, etc, etc., and be ready to read pages upon pages of negative reviews. Many manufacturers like Subaru and Nissan have current class action suits pending. What a joke! To gain maybe 1-MPG, they jeopardized the goodwill and loyalty of their customers. Good to know that many other companies have not gone this way. Maybe thats the reason they have top sellers like the Toyota Rav4 with a normal automatic transmission. Do yourself a BIG favor, avoid headaches and stay away from CVTs at all cost!

Do you want an engine with that car? That is my feeling towards being charged about $1200 to replace my bumper. It was a minor fender-bender and I went to a reputable collision repair shop. The $700 cost they originally estimated seemed reasonable, but when the bumper came in the cost jumped another $463, because it had to be painted!!! Seems like a rip-off to me.

I am having issues (multiple) with 2011 STI. When I’m driving in the rain and don’t touch my brakes for 5-15 minutes and go to apply them, they act like they don’t work. The engine knocks when it sits for 2 days. It makes the most horrific noise when it’s started and cold (I have video documentation of the engine noise). I spoke with a Subaru Rep named Bob **. He was very kind in setting up my appointment (took 3 days), but everything afterwards has been below average. I took my vehicle into the dealer he scheduled and after the technicians looking at my car, they said there was no problem. Allegedly, the brakes were fine as far as they looked (but they never got the brakes wet). The technician Kurt said he’s never heard that noise before from the engine. I spoke with Bob ** and he said that the dealer’s service manager had talked to me and told me that everything was okay. Well, either Bob ** is a liar or Jeff the service manager from Suburban Subaru is a liar because I never spoke with Jeff ever, other than to ask what him and Bob spoke about and he said that he was just told to fax the info over. Bob said that Jeff had told him they found nothing wrong with my car and since they have found nothing wrong with it, they won’t send out anyone to look at it. I have a safety concern that others are having and they won’t even look at it? Seriously?! I have researched the web and found tons of others complaining about the brakes not working when it’s wet. So this is a problem that Subaru is aware of but won’t acknowledge. I don’t feel safe driving my car when it’s wet because in an emergency situation, I won’t be able to stop and I could kill myself and someone else. All I want is a Subaru rep to come out and take a look but they won’t. I was repeatedly lied to by Bob **. I will never buy another Subaru again.Another thing to add, I took the technician for a drive to show him how my diff clunks when I’m shifting under hard acceleration. So I took it up to 6000 rpm and shifted the car. The gears and the clunk were heard. The technician then said You’re putting this under a lot of stress. How am I putting the car under stress? People rev there STIs up to 5000 rpm and dump it, bounce off the rev limiter, down shift from 6th to 3rd. All I was doing was shifting going in a straight line down the road. The car can’t handle 6k rpm shifts? Why does the motor rev to 6k rpm then? Why it isn’t electronically governed? Subaru is the worst auto company in the world. Never buy a Subaru because from day one, they will screw you. I bought the most expensive car they have and they treat me like crap!

I had talked my mom into a Subaru Legacy 3017. I took it in with less than 2000 miles saying it shows the oil is really low. The tech looked at it and said oh its fine and I could not believe it but it showed full at the dealership. The next time I checked it in the drive it showed low again. I thought well there is a slight slant to the drive. That must be it. We had the battery go dead 4 times over the winter. I mean to the point that my jump box that will start my pick up that someone hit in the rear end. I only drive it when I have to haul something so its usually pretty dead. It will start it right up it took forever on this one. Today I am totally lost as to why I called several places and I just get told each place, Oh you need to call here or there. I called about the maps part of this on a 2017 Subaru Legacy that just came from being serviced at 3100 miles and it does have problems they cannot duplicate. I was a Service Manager for GM for years and a service writer. I LOVED the job, but I could at least answer some questions. I have yet to get one question answered. I was going to buy a used Subaru from the same dealership but at this point, I think I will stick with a GM car... I can at least get an answer. I first started to ask if I need to PAY for Starlink to be able to use the maps as every site I look at says with Starlink and maps its so nice. I have not once been able to get the maps to go anywhere by voice commands if I do get a response other than being told she did not understand. Then I would get other states coming up... It took 15-30 minutes to manually get one time the map to work right and every other time I just grabbed the Garmin and said well they have always been my choice of GPS and very easy to get to a location. I asked this girl where the SD card is in the vehicle. She said well didnt I go to that site. The one I am at now and I said YES and have already downloaded the toolbox but on a video, it said they could be located in several different spots. She said call toolbox as she only deals with Maps. I said isnt this all part of it. She said no. Is there anything else she could help me with. I said, I guess not. You did like every other Subaru Phone number I called... telling me to call someone else. They had no idea about Starlink or Sirius or what I was talking about.My next call is going to be to the Attorney General since NO ONE wants to help at all... but boy they were sure there to sell the vehicle. I honestly was going to get a Subaru until I seen how hard it is to get 1 question answered and I had several to ask and was cut off every time... I do better calling DirecTV or my Insurance Co. and they get me to my boiling point after all the BS. I think they need a Class Action suit as we just had the oil changed they said they had to do an update for the battery. The next time I go to drive it the Nav system kept telling me it didnt understand or would send me to other states. I tried to put it in manually and had trouble. I called and got that run around. I have the feeling if we dont pay the Starlink yearly they will even lock you out. I read about that on other sites. One being the piXXed off the page. I am VERY VERY dissatisfied the way I have been treated so far. I just drove the car without the radio on and think I had better check the oil myself as it does not sound right at all... I think I will stick with GM and not get a Subaru like I was going too... Best wishes to all Subaru owners. I did talk to a guy at the after-hours place and I said I would just wait until they are open Monday since he said he could not help at all with why nothing was working.

I purchased a new 2011 Subaru Forester in May 2011. In June 2013 I had it in for its 30K mile check up and the engine was leaking oil. It was the camshaft. Took it to the dealer, they said it would be repaired under warranty. They had it for 2 weeks, said it was repaired and all was well. About 2 months later, the symptoms of the camshaft leak started again, so I took it back, they repaired it and said all was well. In Dec of that year at about 37K, the car stopped starting. Guess what it was, the Camshaft. Took it to the dealer, they put shims in and said it was a known issue so it was covered under warranty. They gave me the car back and about a week later I get a call saying the parts they ordered are in. Im thinking what parts, the car is fine. It wasnt they had to replace all of the gaskets and some of the pistons due to improper wear and performance. I feel as though I rent this car from the dealership. Its only driven occasionally (about once a week) with the exception of the winter (I live in CO which is why I bought it in the first place). It has also had trouble with its fuel gauge and now the battery. Not only will I NEVER buy another Subaru, I wont recommend them either. Subaru knew about these issue and sold the car anyway without correcting them, they just put out service bulletins. What a SHAM and a LEMON. Seriously, NEVER AGAIN.

I have owned my Legacy only a few week. Pulling slowly into a parking space, the car lunged full speed into a brick wall. My passenger suffered 3 broken ribs, I had whiplash, banged knees, and we both suffered injuries from the seat belts. Contacted Subaru Corp, and heard back. He said stop the repairs. I told him the repairs were cosmetic, and he could test the car after repairs, that the hood, fenders and bumper didnt cause the problem. He said they wouldnt do that. Then he suggested that I trade in the car. Sure, so someone could buy this defective car??? I said I wanted a comparable car, and he said they wouldnt do that either. The car had been a corporate car, with 31,000 miles on it. I wonder if it had the problem when they sold it to me.

I bought my 2014 Subaru Forester new, I even had to wait for them to make it. I was excited until driving home from work one day and my oil light comes on, so naturally I add a quart of oil. Then I have my oil changed and told them to put in an extra quart because of it using up a quart before my next oil change, but lo and behold the oil light came on again. I am so afraid that I am going to have major issues after I reach 100,000 miles. They have done 2 oil consumption test and they come back fine per the dealership. I dont understand how they come back fine and halfway through my oil change my oil light comes on.

Sorry to say this is turning out to be the worst car buying experience that either of us has ever encountered in over four decades of driving. First off the sales person lied to us about the accessories options available for our vehicle, and the finance guy was condescending. So I went to the parts department and began ordering the accessories that I was told were not available. The L E D side view mirrors were installed by the supervisor of the service department. He admitted damaging the inner workings of the mirrors and ordered replacements. Another trip back to the dealership and the problem was even worse. He tried to convince me that it was normal to see through only half of the mirrors as they could not be adjusted properly to be able to see the lanes to either side of me. He eventually got frustrated with my insisting that they be fixed to the way they originally worked, and told me to go home to my wife. I called the corporate office and it has been over two weeks with no resolution in sight. A week ago I try to remote start before I left to work. The STARLINK system would not connect. When I went out to the car to start it. The dashboard and ignition lights were blinking and it would not start. I had it towed to the dealership, they gave us a small dirty loaner car and yesterday, a week later, they called to say it was fixed and ready to be picked up. We made the trip there to find that it was not true, the vehicle was not ready as the STARLINK was still not working. Were back in the loaner vehicle, its the next day and we have not received another call about the status of our car. This car is two months old and its their top of the line SUV. Do I have a lemon? More to come.

I bought my 2013 Outback new and Ive had nothing but issues... Two stereos replaced, drivers seat heater comes on randomly, cant charge my phone on the USB, lifters make noise and always have to add oil between service requirements. Ive had it to three different dealers, and found one trying to help get to the bottom of this electrical problem and corporate will not advise them what to do. Corporate tells me just have them send me an email and she never answers them back!

We have owned 2 Subarus, one 2002 where at approximately 67000 miles head gasket blew, we traded the car in for 2010 Subaru Forester, and now again the head gasket is leaking at 47000 miles. Im retired and on social security, was told 2400 dollars to repair leak. Complained to Subaru. Said my warranty was over which I knew. I cannot afford to do repair. Also drivers seat has collapsed will cost 700 dollars to repair. Again no money to fix. This car was suppose to last us a good 14 yrs, now Im stuck with a piece of junk and not very happy about it. We were told when we bought 2010 Subaru that the head gasket problems had been resolved by Subaru, and this would never happen. Well lucky me it did. we only drive less than 10 miles a day, no excuse for this to happen. Will never buy a Subaru again. My daughter has a Outback also and her head gasket blown too, she will not buy a Subaru again, cheap car. I have a 2013 Toyota with 46000 miles, no leaks whatsoever, will definitely buy another Toyota, I have owned 3 and never had major engine problems like the Subaru.

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

I have owned a 2014 Outback since 12/2013. I am the only owner and have kept the car meticulously maintained. It is really a nice ride and handles well. Two weeks ago I had a “rumble”. I thought it was a tire but tires were fine. I called a tow truck and had it taken to my local mechanic, a Subaru trained mechanic. Turns out that the VALVE SPRING BROKE!! Damaging the rocker arm and camshaft. $2455 and two weeks later I have the car back. Subaru of America will do ABSOLUTELY nothing for me. I have 124,800 miles on the car and planned on driving it for quite a while longer. This damage happened due to no fault of mine. There is a defect in the 2014 Outback engine.

We found out today that our Subaru Forester at 60k miles has blown a Head Gasket. The repair is over 2k!!! With the other repairs, the bill will be $3,000. Now that they have our permission... I expect it to be even higher when we pick it up. Happy New Year... right? Upon researching this problem (after our shock), we saw many complaints about Subaru knowing these cars have this Head Gasket problem and yet they dont do anything about it. They let unassuming people pay good money for these cars and its tick, tick, tick.... until the HG blows. Then its $$$$$$$!Our car will be 7 years old in March at only 60k miles is a crime and total incompetence of Subaru to knowingly sell a car that has a reputation like this and that down the line, the owners will have to pay THOUSANDS to repair the car or junk it. We paid $21k for this car and I will never buy another Subaru because of this failure of this company to not fix the problem that has been going on for YEARS! I will discourage anyone I know from buying a Subaru from this day on. The ** & hype on these cars is just that--all false. Our dealer told us IT usually happens at 85k miles and I almost fell down. What kind of company admits they KNEW the whole time they were BSing you about buying this car that the Head Gasket will blow at a certain mileage? Furthermore, they said that our Head Gasket blew early! We have low mileage for 7 years. We take the car in regularly for service. Now we know the repair men know about this Head Gasket problem and no one at the dealer ever warned us.

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

I average 12,000 miles a year on my car. I drive 20 miles rt daily with 85% of my trip being 45 mph. I do not drive this car hard. At 62K miles, I took my 07 Outback to the dealer for a scheduled oil change. I mentioned the car seemed to be getting loud as the technician asked if I had any concerns. When I picked up my car, no mention was made of the noise so I attributed it to new tires. As the car has become louder, on my internet research, I have noticed several complaints and even called Subaru when I had seen an extended warranty on 05, 06, and 08s that covered the car for 100K miles or 8 years. I called the dealer and my car didnt qualify. I have also noticed my car had a recall for a piece to the brake. I havent moved since we purchased the car and had no written notice as to the failure... At nearly 80K, I am faced now with rebuilding my rear differential. No recalls had been made for the 07s. I took it to a mechanic and he told me Subarus are known for that. I have found this website and encourage all Subaru owners with problems to please file complaints.

In March of 2017 we purchased a brand new 2017 Subaru Impreza and we had 4 free oil changes. And a month or less before the each oil change the oil light comes on and on the last free oil change the light came on 2 wks afterwards. They kept the car for 3/5 days to find out why the car was consuming so much oil. When we went to pick up the car, they said they couldnt find anything wrong with the car. They then wanted to do an oil consumption test. Never heard of this until it was done on my new car. They filled the motor with oil and said bring back at 1200 miles or more! Anyway we took it back and we were told, that we were going to check the oil level together after about 10/15 min. They came after 5 min to get us, (when we went outside they had already pop the latch the hood, not after,) that we were going to check the dipstick. I was suspicious. Now... not trusting this routine at all. Or the technicians. (Plus they said it was the way the driver was shifting and driving, which affects the transmission and not the motor). After talking to the person who sold us the car, and their finance person? The dealer will not take the car back, they want to give us a new one. We dont want a Subaru anymore. We have tried contacting the Subaru manufacturer to no avail. I look up fuel consumption test and Subaru popped up. Never heard of fuel consumption test. I am afraid of owning a Subaru after this happening to a new car. I have heard good things about Subaru but now I am not so sure.

I recently purchased 2015 Subaru Forester. The EPA stated mileage is 28-32 MPG. I now have 3000 miles on my new Forester and I have not gotten anything better than 25 MPG. My split between city and freeway driving is 75% city and 25% freeway. It is misleading to state the EPA MPG rating of 28-32 MPG. I should get at least 28 MPG which I am not getting. Is this a common amongst all 2015 Forester buyers?

I love my Subaru Legacy. It handles like a much more expensive car. The color is awesome and the overall look sleek and modern. It gets compliments wherever I drive it. 3 y/o and 113000 miles and it doesnt feel broken in yet. Go Subaru!!

I owned 2 Subarus, 1 WRX STi 2005 and one FORESTER 2007. Both of them have been really great. The STi I only done maintenance on it thats it! The Forester I did a couple of small repair like front links and ball joints... nothing major. Really good cars, the only really big complaint is on the IMPREZA WAGONS of 2002-2007. THE BACK STRUTS TOWERS RUST COMPLETELY at the point the struts will pop inside. I seen from my own eyes and heard of this everywhere.

As many other reviews I read and contained in this page, a 2007 Subaru Outback did not give any warnings, did not overheat, just all of a sudden a clunk sound, and it had to be towed away to the mechanic who says that it needs a new engine. After reading all the other reviews, it has help me to make the choice of giving it up and cut my losses now. I have to say that purchasing this vehicle brand new was a very poor investment. I thought I was going to be able to have it for many more years, not just 7 years. It is too bad Subaru doesnt take any responsibility for its faulty mechanism. NEVER AGAIN WILL I BUY OR RECOMMEND ANOTHER SUBARU.

Bought a 2019 Impreza Sport with manual transmission from Granite Subaru (Hudson NH) in April of this year. The car was great until I took it to the dealer for its first service on 07.13.2019. Once I left the dealer the car started bucking/stalling/losing power in any gear at 25,000 RPM. Suspicious, I checked the oil and found it to be overfilled way past the fill line. After draining it the dealer said the car wasnt right and had to keep it for a few. The service manager called the next day and said it was magically fixed.Next day the problem comes back but worse. The salesman I bought the car from says call SOA. Subaru of America then asks me to take the car in multiple times to have it looked at. I comply, only to be denied there is an issue and Virgil at SOA offers me $700 to drop the case. After having to beg SOA to give me a loaner because the car is unsafe, they have me miss more time off of work to meet with their field engineer. This guy seemed to be more on the lookout to find something to accuse me of rather than actually diagnose the problem. He agrees that something is wrong. A few days later they tell me that that added 93 octane gas from a IRVING station and that is was fixed.As expected it was not. After more of a headache, SOA agreed to repurchase the car... but of course they are now trying to take $2,500.00 from me (originally $9000) for using the car for three months, claiming that they can not refund the loss from 3rd party warranties that the dealer sold. Granite Subaru is claiming SOA is responsible and SOA is saying the dealer. Neither the dealer or SOA are good at communication.I am now fighting for the rest of my money to be added to the settlement letter, and in the meantime the service manager from the dealer keeps calling to say he didnt make a mistake. The owner of Granite Subaru is also the GM and refuses to reply to requests for a call or meeting. This is 2nd BRAND NEW Subaru that has been junk. I purchased this Impreza after my 2015 decided to die after a faulty dealership short block exchange. Please look into other brands and stay away from Granite Subaru in Hudson NH.

I bought a brand-new Subaru in Silverthorne, Colorado. The dealer has provided the most incompetent, inconsistent service over the years; costing me time and money. Several times, they failed to clip something back in the car after it was serviced causing irreparable damage to the part. They refuse to replace it or take any responsibility even though the problem was brought to their attention right away. Subaru Corporate Headquarters was contacted numerous times about this, and they just sent emails thanking me for my feedback and that they value their customers. If they valued their customers, they would do something.My last experience at the dealer involved a botched oil change that they admitted to. They promised to credit my Visa card when I had no choice but to ask for a refund and assured me it was done. When I called to follow up 3 weeks later because my bank confirmed a credit in fact did not post, I was treated abominably by their latest manager, **. This, too, was reported to Subaru Corporate Headquarters. I asked them for the name of ** superior three times. They wrote back, thanked me for my feedback, and refused to answer my simple question. I have years of documentation to show what I have been through with Subaru. They were nice when I bought my car, but since then, they have proven time and again that they do not care about their customers.

Extreme Disappointment - Atrocious Quality; First time Subaru Owner - brand new 2015 Legacy 3.6R - purchased Dec 2014. Major Safety and Quality Issues - Awful. Whomever is in charge of Quality at Subaru should be fired. It is evident Subaru failed to Quality test this model before production.1. Burning smell from engine & snow water entering engine bay. Discovered snow/water entering engine bay/compartment while driving in snow. Serious safety risk; water all over electrical components I believe leading to burning smell. Contacted Subaru of America, no response yet. Filed N.H.T.S.A. complaint. The water/salt stains are evident under the actual hood and the engine compartment and already see signs of rust on electric connectors. 2. Water leak in foot well of cabin. 3. Starting issue - numerous time required 4-5 seconds for the engine to crank/turn over finally started. Dealer replaced fuse relays per Technical Service Bulletin (TSB)4. Display - frozen numerous times - Dealer replaced fuse relays per TSB. 5. Fuel Filter door froze numerous times; unable to open; Dealer fixed per TSB. 6. Awful wind noise driving above 40mph. Door/window moldings replaced on all doors and 2 front triangle windows replaced by dealer per TSB. Vendor made faulty moldings and glass.7. Moon-roof - above 60 mph moon-roof whistles loud - seal issue like door. Exterior moon-roofs black seal/molding towards back near center dome light, is raised up above the sheet metal not aligned/flush - adjusted by dealer. 8. Lumbar - when pressed to increase lumbar, it only enlarges on the left side of the seat back only, then when you press decrease it shifts to right side and almost even outs then goes flat. Dealer inspected and found defective seat from factory; parts on order.

Bought a 2012 Forester for my daughter. When we took it in at the scheduled oil change, it was a quart low on oil. When I question how such a new car that was brought in at scheduled maintenance time could be that low or low at all on oil, I was told that the flat line engine uses more oil than a normal car and needed to be checked more frequently...???? Less than a year later, the starter starts to drag after the car sits all night. Told that new software ($100) had to be installed at my cost to correct the issue. Apparently, according to Subaru it is not considered abnormal for a relatively new Forester to develop this issue; however they have software you can buy to correct it...even though it is not an issue...REALLY?? Subaru thinks its customers are stupid. They got me this time, but it will be the LAST Subaru I buy.

Just bought a 2014 Subaru Outback. The seats are breaking down, the cushion is compressing and the leather is puckering. I was told they are all doing that and it is not covered by warranty. Seriously! A $40,000 and the seat looks like crap with less than 1000 miles? I have 5 friends who have 2013 Outbacks and the seats look brand new. Also, is anyone having their seat warmers turn off? I was told they turn off once they get to a certain temperature but this is not stated in the manual and this does not happen on the 2013 models. Could not get an answer as to if this were a new 2014 feature. Basically left the dealership feeling like I just need to suck it up and live with puckering seats. Would love to hear if anyone else is having this issue. We all need to rise up and revolt! Maybe then Subaru will fix what obviously is poorer quality seats from 2013.

I have been a loyal customer of Saturn/Subaru of South Blvd. in Charlotte, NC. I drive a Saturn 2000 Wagon and had a problem with a weeping radiator. I took it to Subaru and told them to look for the car over to make sure there were no other problems looming so I dont put money into a car that isnt worth it. I assumed they looked it over and did the repair. I drove the car home and the next day, my husband noticed an oil leak on the garage floor. I thought it was an overflow issue since I had just gotten it out of the shop and if it was a problem, surely they would have noticed. So I just overlooked it. This continued for a couple of weeks and no lights came on, so I assumed it was no problem. It got to where there was a pool of oil left behind all the time. I took it back to Subaru and they looked at it again and determined that there was a seal leak that would cost $1800.00 to fix. It had a slow leak that turned into a gusher between Subaru and my home the day I picked it up. I was very upset that at their direction, I had just poured $1200.00 into a car that had an obvious leak that they did not even mention. Now, they tell me the car is not even worth the $1800.00 it would cost to fix. My question is: Why didnt they tell me that $1200.00 ago? I discussed it with the service manager David ** and they had no interest in doing anything to address the problem. It was my problem and their was nothing they would do. I walked in the door as a loyal customer and walked out as a very unhappy camper. I later phoned and asked to talk to the manager, who was in a meeting, so I told the man who took the message for the manager what had happened. He said he would relay the message and have him call me! It has been 2 weeks and I have not heard a word from anyone! I hope you can explain this because I am shocked that they would treat a customer like that! They turned a person, who was in the dealership in need of a new car, into a person who would never buy a car there and will be more than happy to tell all of my friends, who are lifelong animal rescuers, about my ordeal with a Subaru dealership! I even have a dear, personal friend who is a Pilots N Paws volunteer. He would be as shocked as I am if I told him this. I would like to know what you think of this. I am in the market for a new car! Your response will determine what course I could take from here! Ill await your reply! Thank you for your time! Kathy **

Outback owner since 1995. Purchased 2013 outback in February of 2013. Began burning oil at 50,000. Dealer told me was normal due to thin oil. Now using a quart of oil every 2000 miles. Just found out there was a class action lawsuit in 2016. Too late for me to join and receive compensation. Called Subaru and asked to be compensated for excess oil usage and was denied. Never notified me of this manufacture defect. No longer trust this company.

I purchased the 2015 Forester in Sept. of 2014. At Christmas I received as a gift a remote starter. Most of the time it didnt work. The installer reported to me that the battery was not in full charge and recommended I take it to Subaru as this was a common problem. (Factory installed battery is too small is the common conclusion now.) On 3/10/15 I drove it from Niagara Falls to Amherst (just outside of Buffalo) and was told it was fully charged and there was no problem with it. Of course it was fully charged after I drove 20+ miles. It continued to give me problems on and off until exasperated I stopped using it. And spring was coming.This winter has been mild so far and although I tried to use it I gave up until the really cold weather kicked in. I again took it to the installer of the remote and after replacing the starter parts it was still not starting but did start on their battery. They recommended I take it again to the dealer but I know that would be a waste of time and told them to get me the proper battery and give me the old one to take to Subaru with a copy of the receipt. I hate to drive that far (at age 72, 20+ miles is a long way) but I am so angry that with the 1st break in the weather I will. I will demand to be reimbursed, and also an apology for putting me through this.

2010 Subaru Impreza Outback Sport - This car was bought new and received all recommended service. At 40,000 the motor had to be replaced. Subaru insisted that the car be towed over 50 miles to a dealership, and before even looking at the engine, the dealership placed the blame on the local shop that did the last oil change. Dealership told us the most it would cost to repair the engine was $6000 for a new engine. They ended up charging $6000 for rebuilt. Several mechanics with no affiliation to Subaru have said this was an engine malfunction. An internet search reveals that a leaky gasket is a common problem with this engine. Subaru has done everything possible to avoid honoring its warranty and recently delayed our court case. I cant say enough bad things about this car and this company. This is by far the worst experience I have ever had with a car, new or used.

Driving on the interstate, my 2016 Subaru Crosstreks transmission utterly locked up. Without warning, the car ground to a halt in the middle of the freeway and would not move, either in forward, reverse or neutral. Other cars swerved to avoid me. One car hit mine from behind and spun my car 180 degrees, placing me directly in front of oncoming, high-speed traffic. The car has only 18,100 miles. Anyone else experienced such a problem?

I purchased my 2013 Subaru Outback February 2013. I have servicing done regularly. However, from the very start, my oil light comes on between 2500 to 3000 miles after an oil change. I was told by the dealership that this is normal for these cars because they do not have as much oil as other cars. Told me to bring it in when it happened, or let the car sit for five minutes, and check the oil levels. This is great - Im a woman in my 70s - and it is scary to try to get to an exit when you are on the expressway and your oil light is on.Now, just to feel more secure, I keep a quart of synthetic oil in my car to add when Im on a trip and my oil light comes on. Very distressing. I had a Toyota Highlander for ten years, 210,000 miles on it and never had any problem like this. Unfortunately, it was totaled by a falling tree, and everyone encouraged me to get a Subaru. Nice car, but not truly reliable. I would have to rate it a 2.5 star reliability rating (which is not a choice below).

I bought a brand new 2013 Subaru Crosstrek in April of 2013. The first week I owned the car the oil light came on. I took the car back to the dealership and they advised it is just a break-in period, and it is expected. I found it a little odd, because I previously owned a brand new Nissan Xterra for 9 years, and not once did the oil light come on, nor did I EVER have to add any oil. Also, my brother-in-law, who is a Toyota mechanic, just recently advised me that a brand new car should not burn any oil and they should have replaced the engine when the problem was first noticed. Anyway, my vehicle now has 79,000 miles on it and I have had to add 1 quart of oil every 1200 miles. There are no signs of oil leaks anywhere. I just took it to the dealership last week to find out why I am going through so much oil and they told me that there was no oil in my engine. The oil light didnt even come on. So, the dealership advised they would need to monitor the oil. They put fresh oil in and told me to call when I drove it 850-900 miles so they could get me in to take a look at it. I called at 850 miles and they told me they could not get me in for 4 days. Well, that will put me over the 1200 mile limit because they have to check the levels between 1000-1200 miles. I advised the very rude service rep, Chuck, of the situation and he advised if I go over 1200 miles that I will have to start over, which means I will have to pay another $73 for an oil change and that just so conveniently puts me over my extended warranty of 80,000. So, either way I am screwed. I will never ever as long as I live buy another Subaru. And Southern States Subaru in Raleigh, NC needs to seriously hire individuals with better telephone manners and customer service skills. He would not work with me in any way. They are the idiots that told me to call after I drove it 850 miles and now they wont even get me in. Everything about my Subaru experience has sucked! I will definitely go back to Nissan when I buy my next vehicle.

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

I bought a car from Grayson Subaru in Knoxville...... never again. The salesman tried the old etching fee scam on me. Earl ** in Harriman is an excellent dealer and my son has bought 3 cars from Kelly in Chattanooga with no problems.

This car has so many safety features. I can’t imagine driving without them. It fits my lifestyle and I can drive on any terrain without an issue. I am very happy with the amount of space this vehicle has also.

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

2009 Forester - Subarus are quirky cars just like most English cars of the 60s-90s or modern millennials. It is generally a good runner, but little annoying things like the mirror with compass went out and needed replacement after two years. Front suspension joints needed replacing after 80K. Now my front door mechanisms flip on and off at random, almost like the car is haunted. More money needed to address this issue now. The car is quirky (maybe too cutesy) and you get that sense by reading the owners manual. I guess after owning Hondas, Isuzus, and Toyotas, I could not help but notice these annoying things since my previous Japanese cars had none of them. Would I purchase Subaru again? Probably not. I would return to Toyota most likely or maybe even Hyundai.

CVT transmission failure. 9,597.70 plus tax for repair. Driving appx. 40 mph. Car shuddered, dash lights come on and car stalls. Took to dealer. Needs new transmission and torque converter. Car just past the extended warranty that Subaru offered. Subaru has known about this problem for some time... it is definitely a safety issue and the car should be recalled. Contacted Subaru headquarters with no success getting them to help with repair cost. Repairs should not cost as much as blue book value of car. I bought a Subaru because of years of hearing about their stellar reputation.

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

I am having a terrible issue with my 2011 Subaru Outback paint rusting. It is only on the top of my car and the top of the hatchback. I have owned many cars for this long and never ever had an issue with paint. I have spoke with the dealer and Subaru and they will not do anything about it. I live in the south where the weather is mild.

I just bought a 2007 Outback in December of 2015. The car had just over 68,000 miles and was immaculate on the inside and out. The engine looked superb and it drove like a dream. 2 weeks after purchasing my new little dream, (now nightmare) it started to overheat. I took it to my mechanic who inspected it and came back with list of problems and these are just to name a few: rack and pinion (aftermarket) had been replaced and was again leaking; stop leak in the coolant system; leaking all kinds of oil underneath the car. My mechanic explained that the previous owner had to have known about the coolant issue because of the stop leak in the radiator. End of the story - the overheating issue has gotten worse (much worse). Despite our best efforts to buy some time, the head gaskets must be replaced and 71,000 miles. I am utterly disappointed with the lack of integrity from the person that sold this car knowing about the issue and making it my problem to deal with. And equally as disappointed by the poor design and horrible issues with the head gasket and Subaru engines. The worst part is what stop leak does to an engine. DO NOT put stop leak in your engine if you are experiencing the overheating issues - chances are, it is only a matter of time before the gaskets blow. Save your engine and get them fixed. I will never buy another Subaru.

Had a 2013 Impreza, from day one it was consuming oil. Brought it in for three different consumption tests that the dealer recommended. It had a crankshaft sensor issue, a burned out O2 sensor and never once got any of my stuff resolved under warranty. Never replaced the crankshaft sensor because the dealer failed to find the fault and I replaced the O2 sensor before trading it in. Dealer and Subaru was worthless. It consumed 1 quart of oil every 1500 miles, puffed blue smoke, had a noisy front end clunk going over bumps and failed to get even close to EPA MPG due to engine issues. Engine ran rough, dealer saw it for 4 times each consumption test and a few times for each additional problem, no action ever taken, no offers for trade-ins, nothing. Just barely squeaked by the test. Would never purchase a Subaru again. What a hassle. The independent shop did more than Subaru ever did and recommend that I dump it and pick up something else. Owned it for two years, and nothing was ever taken care of. It was an absolute turd, ruined the entire experience for me. Traded it in with a swapped O2 and topped it off. Good riddance.

It was a broken #4 piston ringland at 1,987 miles. The warranty was initially denied but after much fighting, was reimbursed for engine replacement as a goodwill gesture because Id bought 6 new Subarus in 4 years.At just over 9000 miles (or 7000 on the new engine), #4 piston ringland broke. I drove it to the dealership running poorly but was staying on top of the oil situation as the first motor had chugged its oil. Months later, I had to have the car finally flat-bedded home and it looked like itd been driven within an inch of its life before having the engine dismantled, then all the parts careless thrown into the car, destroying things like my radiator and intercooler and even the seats. Many fasteners were missing because theyd been simply left under the hood. The oil pan and oil filter was smashed as if engine had been dropped from a decent height.I fought with them over it for nearly a year as the car sat engineless in my garage, then finally filed suit when I was able to get the dealership to give me copies of the work orders, which were nothing short of blatant lies.I have filed suit and rather than step up and explain to a judge and jury how theyre not at fault for the second ruined engine (and Im far from the only person whos had this failure), theyre just delaying things by challenging venue, then getting a continuance on their venue challenge.The 08 STi (and reportedly other years, but the failure numbers are staggeringly high for the 08) is very simply a product Subaru is selling knowing full well it doesnt meet merchantability requirements and theyre just getting by as cheaply as they can until the warranties expire on them. I was a loyal customer, buying a new one every year until the 08 destroyed itself after only 2 months of ownership then again before itd reached 2 years.To say Subaru and especially Subaru of America is unscrupulous is a whopper of an understatement. And, sadly, its also not an understatement to say that the 08 completely changed my life, for the worse. It brought an abrupt end to a hobby (driving school instructor) that was the catharsis that enabled me to be the successful president of a rapidly-growing dotcom.When you are so egregiously victimized and disrespected by a company, the effects are far-reaching. Please, do not buy any 08-11 STi as their failure rate as a percentage of units sold is astronomical. But aside from a few of us squeaky wheels (and I may get crushed further in seeking justice, but I have to try), theyll be able to simply sweep this horrific ripping off of their customers under the rug because of it being such a comparatively low-production car, it likely wont have the absolute failure *quantities* to get the attention of any agency who can force them to do right by their customers.

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

The car is terrible -- poor construction, poor interior. Defect in the steering wheel, door panel. There was a scratch on the bumper that I showed the Service Dept. They said I did it when it was washed. It is not a scratch. It is a defect in the paint. They would not deal with my complaints. I called Subaru and trying to get them to be available is very difficult. I will never buy another Subaru again. These people who love their Subarus are blind or naive. If you damage one tire you need to buy 4 tires because of the symmetrical AWD. High maintenance.