I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

My son and I purchased a 2016 Forester. When I fill up the car will only take 11 to 12 gallons of gas, even being as low as 30 miles left. Then I fill it up. At first I would drive just away from the service station and it would go from 280 to 240. I took pictures, showed dealership. They said its normal. Then it started about April I would fill up and now put gas in. Clear everything. I can drive and gain miles in my tank. I told them numerous time not miles per gallon. If Im traveling I can fill up have 260 lets just say drive 20 mins I will have 300. I have never had any car ever do this. The Dealership here in Jacksonville are rude. The guys tell me its normal. Then I started having the tire sensor lights on. Nothing wrong with pressure. And once again told me I was lying because its not picking up on the Subaru starlink system. So again I take pictures. Now today no one in passenger side the light kept going off.The dealership I live in a lemon law state Im thankful but something is not right and dealership says its ok. All these complaints except for the seat issue has been numerous times addressed with Subaru Headquarters . My Starlink never said I needed a oil change. When I took the car in I waited. The car was checked in at 1230. I went out to talk on phone. My car was outside. It was 29 mins. When I asked did they rotate the tires and change the oil. They said yes even though on my ticket says they only checked air pressure. Then service manager Tom said Subaru only pays for 30 mins to rotate all tires and change oil. Please let me know if anyone has this issues.

I have never had a Subaru where every month or every other month I need bulbs replaced. I just had it in for inspection and there were 3 bulbs to be replaced. Not feeling excited about owning a Subaru. I have owned two others and they were great vehicles. Makes me want to trade it in... Worse Subaru I have ever owned.

Bought a 2009 Subaru Forester XT with 40000 miles. Was good till about 50000. First was a camshaft position sensor which I got SOA to pay for after some heated discussion. Next came a blown turbo - no help from my dealer, Patriot Subaru, or SOA. Cost $400 - did work myself. Now 2000 miles later, the car sits with a blown motor. Once again, no help from Patriot or SOA. They had the nerve to offer me a $500 credit toward a new Subaru like Ill buy another one not to mention I owe $15,000 on the POS! Dont buy Subaru!

Subaru has always been our choice in vehicles, due to the safety factor and having an excellent reputation for producing a quality vehicle. However, I have a 2009 Forester, and we just noticed rust in several areas on the lip above the windshield. I took our vehicle to the dealer and the Service Manager said it was caused by stone chips and he would take no responsibility for it. The paint is still fully intact and there is absolutely no evidence or indication that a stone chip or any object came in contact with the vehicle where the rust is bubbling underneath the paint.There are a couple of stone chips along the front edge of my hood, however, and the rust has not bubbled at all and does not resemble the number of rust spots above the windshield. There is no rust anywhere else on the vehicle. Given we have been loyal customers to Muskoka Subaru. I am very disappointed with the Dealerships Service Manager response to my issue. Based on the warranty, the Anti-Perforation Limited Warranty (60 month/Unlimited km) covers perforation due to corrosion to body sheet metal panels for 60 months, regardless of kilometres. The Service Managers attitude towards me and my husband was ambivalent and discourteous. Frankly, his behavior reflected an attitude of not caring.When it became obvious to us there was not going to be any resolution dealing with the Service Manager. I stated I would escalate this issue to Subaru Canada. He informed me that I could not contact Subaru Canada and must deal directly with the dealership. I certainly hope this is not the policy of Subaru Canada, to prohibit customer input to achieve satisfactory resolution. It is unfortunate that a minor fix has resulted in change in our opinion towards purchasing and recommending Subaru vehicles in the future. The competent handling and resolution of our issue will restore our faith as a loyal Subaru customer in the future.My Experience today and documented to Subaru Canada: I was supposed to meet with the regional manager today at 11:00 A.M regarding the 21 rust spots on above my windshield. I believe you have the pictures. I arrived early to find he was in a meeting behind closed doors. I was given a courtesy car as I asked to have my snow tires put on and was told they would call me when he was out of his meeting. I arrived back to find he had left, said my issue is not covered. I am EXTREMELY upset he did not have the decency to meet with me, a loyal customer and how do I even know he looked at the Forester. Who can I take this up with now?? I need to go hire up and need this resolved. If I dont get any satisfaction, I will resort to social media. I am very unhappy with the lack of service and respect I have received to date.

Absolutely horrible customer service. Been working with both a dealership and with Subaru of America and both have been utterly horrible and useless. I have a continuous issue with my head unit (Google 2015 forest Bluetooth issue) and you’ll see I’m simply one of hundreds if not thousands of people dealing with this issue. Subaru refuses to acknowledge it and will not help with the fact they have placed a faulty head unit in my car. I will never buy Subaru again and I’m telling everyone to avoid them due to their extremely poor customer service. They do not care about their customers.

I have had at least 10 problems with the light bulbs on my headlights. The bulbs are not cheap and a lot of people do not know exactly how to put them on, very unsatisfied with this problem. Some dont even last 3 months. Is this a defect in this model? Every mechanic says they are hard to get to, to replace and want to charge high labor. Is there something that can be done about this? I love my car but this is getting aggravating. Thanks.

Bought a brand new 2016 Forester limited back in May at the white bear Subaru dealer. At 5,000 miles five thousand miles the car failed to start sitting for as little as 24 hours in a nice and warm garage. The person that jump started my car was surprised knowing that its a brand new car... taking it to the dealer next week for an inspection... definitely not a lovely way to start a new year.

Great vehicle. Runs great and has good gas mileage. I love the heater and air conditioner. Also, I have friends that have bought the same model and they spoke highly of it. I definitely would not want to trade or sell it. Would recommend it to a friend and would definitely purchase another one.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

Purchased new 2014 Outback from Maxwell Subaru in Burlington, NC... They screwed up paperwork and let tags expired. Have not received explanation yet. Reported the situation to Subaru who seem not to give a damn. Hopefully, this is not an example of the vehicle itself...

Double clutch your sports car if it wont go into gear. Thats what I was told when I repeatedly complained to the new car Subaru dealer when I took my 08 WRX in for service. I bought the car new in 08 and have never abused it, but at times I couldnt even get it into R, 1st, sometimes 2nd gear. When the service rep finally got tired of giving me the try double clutching suggestion he had me talk to their head mechanic about the manual transmission issue. After he gave me the technical hard to sync explanation he finally said that Subaru isnt noted for having refined manual transmissions. I guess I should have done better research before I bought the car.I finally gave up complaining and had to live with it until a couple of months ago with only 83k non-abused miles the transmission started whining. When I took it to the same dealer I was told that a rear bearing needed replaced and they couldnt even get that part. So I was told that I needed a reman transmission and it was going to cost over $5k. And I thought Subarus were well-built, long-lasting vehicles. Other than that the car has been pretty good, with the exception of 5 safety recalls and the firewall that the clutch is attached to has spot welds cracking. And this issue is a known issue and there was even a class-action lawsuit against Subaru. So if youre thinking of a Subaru please do some research before you get stuck with issues that could be very costly and time consuming to deal with. And you might want to do like Im going to do in the near future, get a Honda.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

New 2017 Subaru Forester with 2500 miles when has a small puncture while driving about 40 MPH. I immediately stopped the car and changed to the cheap junk spare. My local tire dealer examined the tire and said he could repair the puncture easily but the sidewall was delaminated rendering the tire unusable. Since he is a trusted friend, I value his opinion and the delamination was obvious. Subaru is selling cars with these junky Yokohama tires. Its my life and my familys that they put at risk selling this junk. I purchased the new Subaru based upon reputation and never thought to check the tires. Im now out $145 for a new tire as well as the inconvenience. Fair warning Subaru - I do not forget and I do often comment.

Subaru Outback Impreza 2013 - Around seven months ago, I heard a scraping sound coming from the right side of my car as I was driving. When I pulled over, I noticed the front of the side bumper was dragging against the ground. Completely horrified, I had my passenger lift it from inside and hold it in place until we could get to her place where we taped it (to avoid further damage) until I could get it to the dealer. At the dealership, they sent me to Parts, and told me that this would need to be filed under a collision repair, and that the part they needed to order and paint would either be $600 out of pocket or a collision incident through my insurance. As it is a leased car (and did NOT interact in any way with any sort of collision), I was hesitant to pay out of pocket, but decided that was the best move. Until....A week ago, I was driving with family in town. When we got to our destination, and after a few trips back and forth from the car, to unload our possessions, did we notice that the frame around the light in the front of the car, a grey frame that must be no more than 14 by 10 had completely fallen off and was nowhere to be found. We checked the other side and saw that its light frame was still there. Same side as the side bumper incident but of course, nowhere near the part that had previously become loose.(Frankly, Im not sure how the side bumper was ever secure, because if you take a look at whats against the vehicle frame behind where its supposed to be, there are a series of small plastic knobs that seem too flimsy to carry such weight. In fact, we really thought we might be able to get the bumper back on seven months ago because it seemed that easy and there was no damage to the bumper, aside from some scraping it had endured against the road. A few of those knobs were bent and broken, from the inside, so I really thought that when I took it in, they would see this was an internal issue.)Alas, thats not what happened. And like I said, I offered to pay the $600 when the part came in. It took several months to get that call and at the time I did not have the money to pay, so I put it off. Then, this past week, when the light frame mysteriously popped off the car, I called the service manager at Subaru and was greeted with a very rude response. He did not understand how this could happen, as, Parts just dont come off cars. Well, sir, they do. And they have. And I cant be the only one!He questioned if someone had popped it off and taken it. I laughed. When? While Im in the grocery store? At night at the foot of my driveway? I live in a house, in a quiet neighborhood. And that part was still there before we took off on our trip. No. This likely happened while we were on the road. The real question is: Should a pot hole in the road or a rock or anything on the surface of what were driving on be the reason why a part just pops off? Probably not.With that said, please respond if you have had ANY issues with your Subaru where parts suddenly pop off, especially on the exterior of the car. Light panels, frames, bumpers. I didnt even know it was possible for this light frame to pop off like that. I was questioned repeatedly as to if there is any damage around it, and though I kept telling the same story, I was asked if there was any kind of an accident. There wasnt. And when I take it in to the dealer, they will notice that. I understand where they are coming from. But, Id also like to come in armed with evidence that this CAN happen and DOES happen to other Subaru drivers.I am a two-time Subaru driver. The first vehicle was a leased 2011 Outback Sport, same make and model, and I drove it across the country twice. Zero problems. Ive had this vehicle for under a year, and Im already dealing with parts falling off. Once again, please respond if you have had any similar experiences. It will make a better case. I appreciate it!

We took it in because it was whining and had lost power. I had checked the engine oil the night before and it was at the right level. First off never buy anything from Lees Summit Subaru. They scratched up a fender detailing the Forester and it was a pathetic detail job. When they looked at the Forester they said it was a quart low on oil and the reason it was probably whining and the loss of power was a blown turbo. They said my extended Subaru warranty wouldnt cover the repair because it was a quart low on oil even though I said it was fine on oil the night before. I called around to a few Subaru dealerships service departments and was told even if it was a quart low on oil that wouldnt cause the turbo to fail. They said the reason for the turbo failure was probably a clogged banjo filter in the turbo line.Since Subaru wouldnt cover it even though there was no mention of a banjo filter in any of the manuals they gave me, it doesnt even show the banjo filter on any of the diagrams. So I learned 4 things: 1. Never buy a Subaru; 2. Never buy anything from Lees Summit Subaru. Every time I had to deal with them they didnt care and it was a nightmare. The only pretty much they managed to do right is take my money and screw us over; 3. Dont bother buying a Subaru extended warranty because it probably wont help as far as theyre concerned. 4. Dont trust the manuals, go to Subaru.org to see whats really going on. At least Ive talked people out of buying Subarus! I hate Subaru. I hope they go bankrupt!

My son bought a 2016 Subaru WRX STI from a Ford dealer. He had problems with it right after buying it. Fast forward to a year later and it needs a new transmission. The warranty that was sold with the car was actually void because the person who traded it to Ford had put aftermarket parts on it and a tune. We contacted Subaru about the problem and they are going to honor the warranty and pay for the repairs. I am happy to say that Subaru is a great company. There are not many companies that stand behind their products these days. Thank You Subaru!

All of the bells and whistles leered incorporated into the Touring model. The convenience options make the car a pleasure to drive. On the open road I’m averaging 26 mph and handles well in all weather conditions.

I have owned my Legacy only a few week. Pulling slowly into a parking space, the car lunged full speed into a brick wall. My passenger suffered 3 broken ribs, I had whiplash, banged knees, and we both suffered injuries from the seat belts. Contacted Subaru Corp, and heard back. He said stop the repairs. I told him the repairs were cosmetic, and he could test the car after repairs, that the hood, fenders and bumper didnt cause the problem. He said they wouldnt do that. Then he suggested that I trade in the car. Sure, so someone could buy this defective car??? I said I wanted a comparable car, and he said they wouldnt do that either. The car had been a corporate car, with 31,000 miles on it. I wonder if it had the problem when they sold it to me.

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

I do not normally write reviews on vehicles as I understand that with any car..business..dealerships..you are going to have bad experiences and things are going to happen to vehicles. I am by no means a Subaru loyalist or fan. When I purchased my first one I admit I fell for the hype. Being a mountain biker/cyclocross/road biker dude and outdoor kind of a cat, I fell for the whole Subaru/nature blah blah blah...but having been in a Subaru for almost 4 years I started noticing some things about the Outback but thought it was just me. After reading some of the stories here, apparently my imagination was not as wild as I thought it to be so I write this in the event anyone out there in the cyber world falls upon these reviews while researching cars.My first 2012 Outback was the premium with cloth seats. The seats really are bad in these cars..not very comfortable and after some use, they began to settle in per say in a manner that seems to make them feel a little harder/thinner than they were new. Say around 7500 miles for me on that vehicle, the road handling was ok, not great, nothing to inspire one but then again it is an Outback. Do not lean too hard on these cars as they feel flimsy like they are made of cheap sheet metal. The interior plastics really do feel cheap and look cheap. The kicker- driving down the road one day and at 15,000 miles, the check engine light comes on - vehicle shuts down. I pull off the road and get out to check the issue as I smell coolant..radiator fluid is all over the ground. Call road side assistance...they arrive and transport the vehicle to the nearest Subaru dealer in the area. Three hours of sitting in the hot Texas sun, I get to the dealer and await their verdict.I am advised that a rock must have hit my radiator and put a hole in it and dumped the fluid...ok, I am thinking possible. Never had that happen but trying to be fair, I ask them where the hole is. The service manager advises me the hole is about the size of a bb and is on the back side of the radiator about 8 inches up. Now I am getting a little skeptical..a rock about the size of a bb hit the back of my radiator and punched a hole in it. “I want to see the hole” I tell him. So we walk over to the service area and they raise the car on the lift and show me a hole on the backside of the radiator. The hole is a perfect circle, about the size of a BB. So the service manager then tells me that he surmises a rock flew up from the road, hit the frame, ricocheted backwards and hit the radiator - a freak deal as he calls it. To replace radiator he advises me around 800 dollars including labor - no coverage as it was not a manufacture’s defect. So even though this seems really weird to me I tell myself, well, I guess anything is possible and I really have no way to argue or prove otherwise.While I was there I was looking at the limited model and had kind of thought I should have got one of those instead. So I ended up trading the premium in for a 2013 Limited - seemed nicer with the leather and upgraded radio and moon roof, etc. So things I noticed and apparently I am not alone. Interior still looks cheap with a really over all plastic toy feel. I have never achieved any MPG better than 25mpg on either Subaru. The exterior metal feels flimsy and will give with very little pressure applied. I too experienced the object in one tire (staple) and would need 4 new tires at 23000 miles because of wear pattern on tires and AWD system requiring close tolerances to ensure damage not done to the AWD system.At around 29000 miles on the 13, I started noticing when I backed out the driveway and out the vehicle in drive from reverse, I would get a hesitation of a few seconds before the car engaged and moved forward. The paint is cheap and if you sneeze on it right, a flake of paint may fly off (exaggeration) but it really is bad. The leather seats in the 2013 did the same thing as in the 2012. They seemed to compress and get harder over time like they lost their shape. The molding around the seat came loose after about 1000 miles and Subaru never did fix it even after pointing it out on each service of the vehicle. The carpet and floor mats wore out to the point they looked like they belonged in a car with 100,000 miles instead of 30,000. They over all feel of driving the car was well like just driving a car..nothing great or inspiring.So in order to be fair, I never experienced any problems with the radio, blue tooth, or plug-ins for phones, etc. - everything synced up and worked each time. Home link always worked. The vehicle had ample storage space for my bike gear and kept it in a secure place while I was riding. My bike rack fit on the car with the added 2 inch hitch receiver I had installed at U-Haul. The power mirrors always worked and defrosters as well as heated seats. The extra storage in the rear under the floor mat was nice. I never really took to the looks of the Outback. I never experienced the oil issues as others at all. One reason may be I ditched the 2013 with 30,000 miles on it because my gut was telling me when I noticed the stalling issues that something was not right. Even with an extended warranty on the vehicle from my previous dealings with Subaru dealerships, I knew any problem would be a head-ache.I really wanted to like this car and when I bought it like I said I fell for the hype. For the price I paid for a Outback limited, honestly it was a real let down. The Subaru seems to show its age a little pre-mature. Even though the Limited is loaded, the 2013 still felt a little dated compared to other vehicles in the same class and though the MPG was acceptable compared to the Jeep Wrangler I gave up to get in the Subaru brand, it never came close to the promised projected estimates of their commercials and advertised MPG ratings. And for the most part I drove the car like a dude driving a station wagon, cruising around at posted speeds, easing in and out of stops and traffics. The dealership I bought the last one from pretty much blows. They could care less about customer service..never rude to me, never really wanted to help either on any issues. The first one was ok, just too busy with too few employees and you know how that played out. I know there are the Subaru loyalist and I get that. I still am a Jeep Wrangler fan even with all of its reported problems but I love the Wrangler so that makes it a little easier to handle and the last Jeep Wrangler I had, I drove for 5 years and the only issue I had was a dead battery and the black plastic fading which was an easy fix. After all, it sat outside in the parking lot in the Texas Sun...cannot hold that against it too much.So any potential Subaru buyers out there - do your homework and look for unbiased information on the vehicle you are researching like a site that is not dedicated to the brand. I am not going to say I hate the brand...hate is a harsh word and no one twisted my arm to try the brand. I did and because of my experience I am now an educated consumer of the Subaru brand which I will never purchase again.

I brought my Subaru pre-owned and had a question about my extended warranty. After going through several layers of press the number for your particular question, the option that I chose could not be acknowledged by the automated system. I went through this a few more times before I hit a different option hoping to be connected to where I wanted to go. That worked, but the person who I got on the other end transferred me to the automated system again, which of course still was not working properly. I finally decided to send an email and who knows how long it will take for a response.

I bought a car from Grayson Subaru in Knoxville...... never again. The salesman tried the old etching fee scam on me. Earl ** in Harriman is an excellent dealer and my son has bought 3 cars from Kelly in Chattanooga with no problems.

Sorry to say this is turning out to be the worst car buying experience that either of us has ever encountered in over four decades of driving. First off the sales person lied to us about the accessories options available for our vehicle, and the finance guy was condescending. So I went to the parts department and began ordering the accessories that I was told were not available. The L E D side view mirrors were installed by the supervisor of the service department. He admitted damaging the inner workings of the mirrors and ordered replacements. Another trip back to the dealership and the problem was even worse. He tried to convince me that it was normal to see through only half of the mirrors as they could not be adjusted properly to be able to see the lanes to either side of me. He eventually got frustrated with my insisting that they be fixed to the way they originally worked, and told me to go home to my wife. I called the corporate office and it has been over two weeks with no resolution in sight. A week ago I try to remote start before I left to work. The STARLINK system would not connect. When I went out to the car to start it. The dashboard and ignition lights were blinking and it would not start. I had it towed to the dealership, they gave us a small dirty loaner car and yesterday, a week later, they called to say it was fixed and ready to be picked up. We made the trip there to find that it was not true, the vehicle was not ready as the STARLINK was still not working. Were back in the loaner vehicle, its the next day and we have not received another call about the status of our car. This car is two months old and its their top of the line SUV. Do I have a lemon? More to come.

I used to think Subaru is a good and reliable brand name, but I change my mind now after the transmission failed after only 6 yrs on the road. The mileage is just around 98,000. Luckily that Subaru has extended the powertrain warranty that I dont have to pay a costly repair. This failure on CVT transmission should be a recall rather than giving out extended warranty. They said that the reason for this warranty extension is that it is not a safety concern!! Really??? What if my outback got stalled on a highway, would this cause an accident. For sure in my opinion. What if my car transmission failed just after the warranty expires?I own a 2011 Subaru Outback, by the way. I also own a 1998 Sienna van from Toyota. And the transmission is still fine. Toyota has put money in Subaru, I think they should reconsider their take. And luckily that last summer I bought a second hand Toyota RAV4 for my daughter instead of Subaru. I was looking for a used Subaru, but thank God I changed my mind for a Toyota. NEVER BUY A SUBARU AGAIN!!!

I bought a 2008 Subaru Outback for my 21-year-old son in May 2013 with 61,000 miles. Before my purchase, I had the car inspected and was told the head gasket was leaking. The dealer finally agreed to split the cost with me. My son travels 2,000 miles to school in Montana and has had two oil changes over the seven months that we have owned the vehicle. He had the local dealership inspect the vehicle before heading to Chicago for Winter break, and he had to have one of the front axle boots replaced for $400. On the way home with no warning in the middle of North Dakota, the oil light goes on and the engine dies. The local mechanic wanted nothing to do with Subarus, so my son took the Amtrak home at a cost of $270 and I shipped his car to Arlington Heights, IL at a cost of $775. I sent it to the dealer I purchased the car from and they said the issue was not the head gasket, but the oil pump, and I needed a new engine costing $4,200. Both the North Dakota mechanic and my local mechanic that I trust said the head gasket was leaking as well. The dealer did not agree and would not give me a new engine and Subaru USA declined any responsibility for this poor excuse for a vehicle. After reviewing several websites on Subaru customer complaints, there is a common theme of oil leaks and bad oil pumps. I have owned many vehicles in the 47 years that I have been driving, and have never had such major problems. There should be a huge class action settlement for Subaru owners. I will never buy another one and will voice my displeasure with anyone who will listen.

With a 20+ year old Subaru and a 3 year old one I have unbelievable confidence in this brand. Other than an alternator failure there have been no issues. The number of winter situations they have gotten us through is a start, but the new ones safety features instill security and confidence.

Purchased my 2013 Subaru Outback in November of 2012. Had concerns about having to use synthetic oil (price being about double regular oil), but was told by the salesman that there was no worries because I only need to change oil every 7500. I have had 4 oil changes and every time in between changes the oil light comes on and I have to add oil. The dealership states that this is common and the nature of the beast. The dealership said I can bring the car in to the shop when the oil light comes on and they will add, but I will be charged. How can a car company get away with something like this? You are sold a car that you believe only needs oil change every 7500 miles but it can never make it that far without adding. I have a 2005 Kia Sorento that has over 270,000 miles on it and has never used a drop of oil (when I get my oil changed its always on full). Guess that tells me I should stick to another car company other than Subaru.

I want to highlight 2 specific points about Subaru Finance. Reference to my purchase of 2021 Crosstrek on Nov 2020. The Finance rep provided me false information that they checked with Chase and the best rate they could offer we was 4.49 and if I purchased extended warranty they can offer me 4.29. My Credit Score > 800 and I have multiple financial relationship with Chase. I was told chase has all access to my information and based on the current market situation this is the best rate they can offer. Being a Saturday evening I couldnt verify. On Monday I went to the branch and asked for details. I was surprised to learn that they didnt get any inquiries. So I asked for what my rate would be for new car financing. I was offered 2.39.(I have email proof of this). To add to that - Even the refinance rate which I checked with BoFa was 3.49 and Credit Union offer me 2.99 (I have proof of this as well). Over a 72 month term that would have translated to an additional $1500 in interest. To gain business, I have to believe the finance manager blatantly lied that they had checked with all the banks including Chase and based on my credit score this is the best they can offer. I did reach out to finance department and customer relations. But once the sale is done, they seem not bothered to even respond.2. I was charged document and fees and told the title and registration will be taken care and I will get the refund for my 2019 subaru crosstrek from DMV once the transfer the title from me. I have paid $725 for 5 years registration just in April 2020 so had the prorated refund of 4.5 years to be refunded. 2 months fast forward, I checked even as of today on AZ DMV portal. They have not even notified the car as sale per my DMV website and Title was still under my and the credit unions name (have taken the printscreen of the same too). And I have not got the refund either as of today.I was also not provided the price which I had agreed to for which after speaking the dealership person said they will speak with the GM and get back to me. Again the Finance guy provided misinformation on cost of ownership stating that it includes the interest I would be paying which doesnt seem to be true. I followed up few times since but they never got back on this. I had sent a detailed note on this as well. For any concerns/arbitration - Dealership had asked me not to reach outside till I have discussed my concerns with dealership. I have been patient enough thus far, but as I have not heard back on any resolution/remediation from the dealership I am writing this review. Based on all the above points I have to believe Subaru Finance has been provided false information and unethical practices to get my business.

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

The car is a 2017 Outback and has served us extremely well for almost a year. We travel a good deal and the car has always gotten us to where we are going; in spite of the navigation system. The navigation system, which I have nicknamed Miss Direction keeps trying to kill us. It consistently tells us to enter I84 in Ontario, OR on the off ramp. On our way to Sun Valley, it tried to route us on cow paths and insisted we turn around or turn right into a river. The system said the direct route (ID 75) was blocked by a rock slide (which kept moving ahead of us) and would take three hours to traverse. I took it anyway and arrived in twenty minutes without difficulty. The entire time, the system kept trying to divert us and finally relented when the motel was within sight. The car is superb but I cant trust the navigation system.

I bought my 2013 pre-owned Crosstrek November of last year and I have been in and out of the service department ever since. They ran 3 oil consumption tests to finally figure out that a wire wasnt on. Each visit takes several hours. I went with Subaru because I thought they were above selling faulty cars. Ive tried to get a new Subaru and count my loss but when I took it back into the dealership they gave me a low-ball offer for my trade in. I went into a Chevy dealership and they offered me a way better offer on a my trade in, and that was without me buying a Chevy. Everything about owning and buying my car has been a nightmare.

Subaru advertises free map updates. However in Canada you have to try and download from a website as the vehicle option is disabled. So the map downloader has glitches and the customer service has no clue. If you go to the dealer he will charge you labour but does not have a clue as well.

I stupidly believed the marketing and didnt do my research. This is an unsafe vehicle. The head unit says 60 miles left. Drops to 40. Then runs out of gas. Never let this car get to a quarter tank. Ran out of gas at midnight coming home from work. I had to leave my car in the middle of road. And bonus! Had to deal with a creepy dude harassing me! Fun. Luckily a nice couple scared him off. Subaru finally recalled this car for this specific issue. They need to replace the head units but wont do that. We had this gas issue fixed before the recall. Be aware. It took two weeks and was messed up. Xmode stopped working which we didnt find out until we needed it on a gravel road in the mountains. Also the software didnt match the features of the car. It is a messed up situation and I feel like an idiot buying this expensive car. I will never buy another and never recommend this car to anyone. The marketing is great. The car is not.

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

Clutch failure on 2015 wrx with 120 miles less than 24 hrs after. Dealership states it was owner inflicted since they gave pictures of this happening and it was from rally and review. The car would go into reverse but no other gear had it towed and will meet with Subaru tomorrow though they have stated that they will not honor warranty and we must pay for a new clutch. Will find out more tomorrow.

Squeaking in the back end of 2014 Crosstrex - Ive taken my new car in six times within the last month for the same problem and the service manager tells me that its not a safety hazard so theyre not that concerned with it??? I will never buy another Subaru. Their service department is horrible.

Love my Impreza--its my second one. Comfortable, feels safe, lots of well thoughtout extras. I researched a few dealerships before buying/servicing--some do it better than others. All in all, would buy another and recommend.

I purchased my 2008 Subaru Legacy in 2016 and absolutely love the car. I have never had a better car but when the airbag recall took effect thats when I found out the recall on the dashboard for melting and causing the reaction of not being able to see when the sun was shining on it. So when I called to get the dash done under the warranty they would not honor it. I just recommend when you do buy a Subaru make sure to actively check for recalls because on the airbag recall I have received over 100 notices but none for the dash. Thanks.

I was driving South on I-90 near Janesville, Wisconsin and noticed that my hood was not fully latched. I knew there was a Subaru dealer in Janesville rather than waiting until I got to Rockford, Ill another hour away. I pulled into the dealership and explained my problem. Soon Jim the service manger was at my car looking over the latch and cleaning it so that it now works perfectly. The entire visit took less than 15 minutes. I was then sent on my way at no charge. My wife and I both have 2014 Foresters and we love them. Our encounters with Subaru service departments have always been very positive. This latest encounter with Jim reinforces why we are Subaru owners.

They still wouldnt fix the rust but i got a better deal on a new 2018 STI. i guess its all a number of sales verses happy customers. If the car didnt rust i would still have it.

Recently we purchased a 2007 Subaru Outback, our 14th Subaru. This is the worst SUBARU that was ever made! It had 107,458 miles on it, so we thought we would be driving it at least to 250,000 or more. However, on day 6, the engine caught on fire in Virginia, 699 miles from home. SO we paid to have it towed home, another engine was put into it and guess what. That is now gone too. In between these 2 engines the brakes had to be replaced because the lines rusted and broke causing fluid to leak all over the place, but because Im the 2nd owner SUBARU of AMERICA will not help at all.EXTREMELY DISAPPOINTED, especially finding out that they have been having engine problems and brake issues with these vehicles. BOTH issues have been causing these 2007s, vehicles to catch on fire. SHAME on you SUBARU of AMERICA, consumers need to know these vehicles catch on fire because of engine and brake issues. WE were a SUBARU family, but this month I bought a TOYOTA and a CHEVY, its the first time in 26 years that I DIDNT BUY ANOTHER SUBARU. Clean up your ACT BEFORE SOMEONE GETS HURT or even KILLED!!!

Subaru Outback Check Engine Light - Catalytic converter failed on a cross country trip. Catalytic converter replaced under warranty. Took over 2 weeks to get the part. Cruise control disabled for the return portion of the trip.

My 2010 Outback that has always been garage kept is rusting from peeling paint on the fender. Totally unacceptable for a 8 year old vehicle, as my old 2003 Outback that I still have in my family has had no paint peeling and has no rust... and that vehicle is twice the age as my 2010 thats rusting! Also have had numerous problems with the CVT transmission in my vehicle. Did I mention that my 2010 is always kept in a garage at my home and in a covered parking garage at my work?! My Subaru dealerships body shop was shocked at how thin the paint was on the fender of my car from the factory, they called Subaru of America to inquire about this and to see if anything can be done about this issue on their end. Subaru brushed it off as not being a problem. Shows the quality of newer Subarus are lacking, and that they are not what they used to be and dont want to stand behind their product. Im sure my 2003 Outback will continue to keep on going in the years to come. I know my 2010 will be dead long before my 2003 is. Sad, as Subaru was a great company with a great product. Not so anymore!

At 54,000 the original CVT transmission on my 2012 Subaru Impreza Limited failed. A Subaru reman CVT tranny was installed. After 8 days and 200 miles that replacement CVT tranny failed suddenly and with no warning. It is back at the Subaru dealership for its 3rd CVT transmission right now.

Last week I took my 2012 Subaru Forester in to the local dealership repair shop for my 90,000 mile service, annual state inspection, and to find out what the noise was that I had started hearing from the engine compartment. I was told by my customer rep that there was a problem with the lower end of the engine so no point in doing the 90,000 mile maintenance since the small engine block would need to be replaced. He advised I could either spend about $5000 for the repair as the 60,000 mile warranty had expired, or trade my vehicle in towards the purchase of another. He did not mention that my vehicle actually had an extended warranty of 8 years or 100,000 miles, but did tell me that 90,000 miles is pretty low for an engine to go bad and suggested I contact Subaru customer service to see if they could offer me any help. After following this suggestion, I went online to see if there were any other complaints about these Subaru engines and discovered a class action suit had recently been settled with Subaru about excessive oil consumption causing the engines to fail, resulting in replacement of the short block. Hey, sounds like my problem! Today Subaru of Americas customer service rep called me back to say that they would pay $3500 toward my expected $4800 cost to replace the engine block. I told them I wanted them to pay for the entire cost since it appeared my problem was caused by the excessive oil usage. They asked if I had the oil consumption test done. No, I had not - I did not know I needed to have one done because I didnt know I had an oil consumption problem. There is no indicator light in my vehicle that tells me the oil is low and we always took the car in to the dealers repair shop for scheduled maintenance and oil changes. So I asked if I could have one done now. Nope, cant do it - car is not safe to drive the 1200 miles needed to do the test because the engine is that bad already. So, catch 22 - cant do the test because the car is not safe to drive, and they wont approve full cost of repair unless an oil test is done! But, by the way, the repair shop at the dealer did pass my state inspection. So is it safe to drive or not? All I want is for Subaru to cover the full cost, not just partial. Its pretty obvious the early engine failure is a result of a problem with their engine since I the scheduled maintenance on the vehicle done. Theyre already willing to pay $3500 - whats another $1300 to make a customer happy? I will never buy another Subaru and recommend no one else do either if this is how they treat their customers.

Subaru ripped me off multiple times when the clutches (transmissions?) the sold me were defective. Ive been driving manual transmission cars since 1984, but the clutch on my 2007 Subaru Impreza WRX kept going way bad for years. Only after a non-Subaru mechanic installed a non-Subaru clutch when the 5th one failed 20K miles on the odometer has the clutch on my car been reliable. Subaru fixed only one under warranty, then abandoned all warranty support for their defective product. Of particular concern was the completely crappy service done on the car by the now defunct Subaru dealership in Charleston, SC. This has been my 2nd Subaru, but I will try a Mitsubishi vehicle the next time around.

On May 27, 2014, we purchased a 2014 Subaru Outback. We have complained multiple times about a leak in our roof and were told that the roof tracks had to be cleaned out regularly. The first leak occurred when our cup holders filled with water. The second leak occurred at a car wash which filled a cup with car wash fluid. Again, today while going through a car wash, my husband witnessed the leak from the corner passenger side vanity mirror. We have also complained about a chronic moisture issue to no avail.

We were impressed that our car insurance went up only $3 on a brand new car! This is due to the safety features. One design flaw is the gap at the door sills collect dirt and mud and make it impossible to get in and out of the Outback without getting dirty. The Customer Service at 5 Star???? Subaru in Oneonta, NY has been pretty good.

There’s so many to choose from but our Forester has truly been exceptional! The safety features are phenomenal, the price was the best option, the ride is smooth, and the company treats you like family.

I used to be a loyal Subaru customer, but will never consider buying a Subaru again. After attempting to purchase my leased Subaru, Subaru Motor Finance could not confirm for over 3 weeks whether they ever received the check in the mail. I called for weeks, always being told that someone would get back in touch with me in 48 hours - no one ever called me back. I have spent over 4 hours on hold over the past weeks without any resolution.

I was driving in the highway at 65mph when all of sudden I heard an explosion. When I stopped and checked the car the sunroof exploded as if someone had punch it from the inside. This is a new 2014 Subaru Crosstrek Hybrid with only 9000 miles. The dealer now tells me this is very common for the Subarus. I had minor scratches and thank God nobody in the back seats.

I have been taking my Subaru Legacy 2011 to the Subaru service center for the fifth time with the same problem, hard shifting from park to reverse, engine shakes and lights dim, put into drive and get a flutter like cold start after engine warms up for five minutes, also while driving come to a stop and engine shuts off. Service center kept my car for four days and still am having the same problem.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

Overall, I am a happy Subaru customer. I just wanted to let everyone know what the issue is with my vehicle. I purchased my 2014 Outback in February 2014. Since then, I am on my third head unit to repair Failed Connection on the receiver unit for my blue-tooth. Not a big deal overall, but when you drive many miles, its a necessity to have. Im worried that when my warranty is up, the cost to repair the head unit will be astronomical since they have to replace the entire piece instead of the bluetooth module. The dealer has been really great getting me into a loaner car, but it makes me nervous about the cost of the repairs when my warranty finally gives out. Has anyone else had problems with the bluetooth in the Outback?

Its a Subaru. Really close to the safest car on the planet. Its our fourth. Saabs including an Aero convertible, Nissan 350Z. Fast (at least to 50mph). And safe, safe, safe.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

I genuinely like the idea of warranties but have always found they cover next to nothing. As a woman with little mechanical background, warranties offer the false promise of safety and help where none is likely to be found.

My husband purchased a new Subaru Outback in 2011. It has continually had oil problems, with the oil light coming on and off. The Subaru dealer assured him this was normal and his car was fine. It was serviced on a regular basis with the recommended work and oil changes. Last week the car stopped in the middle of the road (while driving) and he had it towed to the Subaru dealer for diagnosis and repair. Diagnosis: They dont know. Recommendation: It needs a new engine! Really Subaru? 130,00 miles and no help from Subaru! Unbelievably bad reliability!

Love my Subaru???? Great car for the value. Feel safe every time I get behind the wheel. Especially when it comes to bad weather. Snow sleet driving rains cant keep me off the roads. Would recommend to everyone.

My 2011 Subaru Outback stalled out on the 101 South driving back from San Francisco. At any hard brake the car would shudder and/or quit. Extensive research has informed me that this is a very common problem with Subarus, resulting from a failed torque converter. Owners of Subarus have posted about this problem for many years. The Subaru dealership from where I bought my Outback, and which is making the repair, just confirmed it is the torque converter that has failed and will be charging me $2016.59 for the repair. I am coming out of pocket over $2,000 to replace a part Subaru has known for years FAILS. Not only have they received many complaints about this part, it is a DANGEROUS problem for the car to have. It should have resulted in a recall by now, there are so many complaints. The car can stall at a red light, on the highway, or anywhere else where a hard, fast brake is required by the driver.

Hit a deer one week after purchasing. Had to wait OVER TWO MONTHS for parts and Subaru would only give loaner car if we had vehicle repaired at their dealership which is over 100 miles away! Battery was bad, finally got them to replace it. Tilt steering wouldnt stay locked. Wheel bearings went bad, no notice sent out. Numerous problems with driver information center touch screen, software only updated once, now other information has disappeared! Drivers seat developed a split, dealer said to call the 800 number since its not warrantied. My Ford seats lasted over 15 years! If it wasnt for the comfortable ride, Id get rid of it.

Just bought a 2014 Subaru Outback. The seats are breaking down, the cushion is compressing and the leather is puckering. I was told they are all doing that and it is not covered by warranty. Seriously! A $40,000 and the seat looks like crap with less than 1000 miles? I have 5 friends who have 2013 Outbacks and the seats look brand new. Also, is anyone having their seat warmers turn off? I was told they turn off once they get to a certain temperature but this is not stated in the manual and this does not happen on the 2013 models. Could not get an answer as to if this were a new 2014 feature. Basically left the dealership feeling like I just need to suck it up and live with puckering seats. Would love to hear if anyone else is having this issue. We all need to rise up and revolt! Maybe then Subaru will fix what obviously is poorer quality seats from 2013.

I bought an 01 impreza outback sport from where I work. Used. 143,000 miles on it..keep in mind that I fix cars for a living... This is the best car Ive ever had the pleasure to own and work on. When I bought it it needed both front axle boots, valve cover gaskets and steering rack boots. Now this might seem like a lot to the average person, but really its just minimal surface stuff.... The engine is an ej22 phase 2 2.2 liter.... Best engine subaru ever made in my opinion. Non turbo naturally aspirated... Once I fixed all the little stuff, I changed the oil and did a trans drain and fill 3 times...I drive 50 miles a day 5 days a week, so around 1000+ miles a month.... This car hasnt even shown any signs of dysfunction whatsoever.. Im sorry to hear that people are having problems with their subarus... My experience is much different. Drives great and mileage is 25-26 mpg on an 4eat automatic trans. Yes I have down upkeep ie, plugs wires cold air intake coffee can exhaust tires, but the car just goes and goes, doesnt burn oil, shifts smooth and starts up first revolution of the crank.... And this a used car with 3 owners and 143k. Maybe I just got lucky but its a much better than my 03 fx3 ford ever was! And mileage is better too! I wouldnt trade this car for anything...awd and comfort. It fits my life and style and my wife can put her cakes in the back. Mechanically this car is the most solid reliable car Ive ever had the pleasure of owning and working on. Parts are relatively cheap, in abundance, and I find that the design is way easier to work on than most I have to repair. I wish I had something negative to say about my subaru, but I dont. I will drive this car for as long as I can.

Power liftgate issues on my 2016 Forester and not sure who can assist.

I have a 2-year-old Subaru diesel Outback and the clutch failed with less than 30,000 km on the odometer. Subaru have refused to take any responsibility under the warranty, saying that it is due to just wear and tear. I have been driving manual vehicles for 45 years and have never had an issue with a clutch but I have been told by the company that my driving skills are the issue. What a cop-out!! This is my first and last Subaru.

I will make every attempt to be fair and honest. I am honestly angry and feel cheated so please forgive any sarcasm or poorly chosen terms while explaining my situation. I bought a 2005 Subaru Legacy Outback for around $14,000.00 from a dealer that I had previously bought my truck from for about $15,000.00 a few years previously. The business had changed from a partnership to a single owned dealership. The day I picked my new to me car up - it acted odd. The Turbo had blown. The dealer took the vehicle and replaced the turbo. A few days later, I picked it up again and by the time I got it home trouble lights were blinking and it was acting like it had no power. Back to the garage and a few days later, back to me and all seemed fine except not get up and go. Poor performance.I told the dealer and he was tired of me by this time. Auto zone said the computer says it needs a cam sensor. Bought that and when I started it in driveway - smoke came rolling out (Turbo blew up again). Ughhh!!! Let it set for about 6 months paying full coverage insurance and a loan payment as no one could offer assistance to help me. Recently had it towed to my mechanic and he replaced the turbo with one I had bought from ebay for $1,000. and he charged me just under $400.00 to replace and inspect it. Tow cost $120.00 (working on AAA to cover). Didnt get a mile down the road and heard clunking and clanging - barely made it up the hill to home. Here it sets again. I am so upset with this whole transaction. I just want to know how to fix the vehicle. Im stuck with so that I can trade that damn thing in. Any advice?? Im all ears. Thanks.

Subaru 2014 Legacy (manual) 9000 miles, under warranty. Last week of June 2015, suddenly first thing in the morning, the car reeked of gasoline (or other hydrocarbon). I went to the nearest garage (with all the windows open, it was that bad) whose owner said Subarus are notorious for gas leaks but he could not deal with that kind of problem.It was then towed to Subaru dealer whose head mechanics diagnosis was... mice (!) had chewed the gas lines. He said that this was not covered by the warranty- $600-$800 repair. Interestingly, we overheard him on the phone with another Subaru owner concerning a gas leak caused by mice! No loaner available to us, but he could supply a rental car. When I took exception to that, he said no charge for the rental.This could be a weird coincidence, or weird mice. But this diagnosis (as opposed to loose connection or clamps, or whatever) works very well for the dealership. They get $600 from me (and the other guy) instead of having to cover the repair cost themselves. Somehow this seems fishy: plastic- gas-loving mice lying in wait in my shell driveway?I see online a lot of current dissatisfaction with Subaru design and service and a company that does not admit to defects in their products or have trained their service departments. Loved my previous Subaru Legacy, also a manual. But this car seems to have been designed by a bunch of geeky kids fooling around in a basement somewhere. Weird coincidence, weird mice, or dealer ploy?

I have a 2008 Subaru Outback and my visors keep breaking. I have already replaced one visor which needs to be replaced again in less than two years. And now my driver side visor is broken as well. These visors create a driving hazard and should be recalled. The visors are poorly made and keep breaking. The visors break and drop down at inopportune times, such as while driving, posing a safety hazard. To add insult to injury, the replacement costs are over $100.00 each, more if you happen to wreck. These visors create a driving hazard and should be recalled.

Car brakes for no reason. Lane assist does not work properly and is dangerous. Fuel gauge recall left my wife and 2 young children stranded. The worst part of my experience was with Subaru corporate. They are slow at responding to my concerns. I opened a ticket with them a month ago and they are still moving slowly. I waited 2 weeks with no response until I finally complained. Finally, they provided me with a 2019 Outback rental and it was not comparable to my vehicle at all. It had no GPS, no push button start, no leather seats, bad rearview mirror, no sunroof. Im still in the process of dealing with corporate regarding that, and I was told by my dealership that I would receive a call from corporate. I was never called. I loved my first Subaru Forester but Subaru has officially killed their reputation, not just with vehicle quality, but also with customer service.

Love the 2015 Crosstrek! Eyesight is great when it works. Had the car in for the recall and three additional times, in two different states. Last time, took 1-1/2 days, had a great, brand new loaner (Courtesy Subaru in Rapid City) turned out to be a right rear brake assembly. Have another appointment tomorrow, on again, off again Eyesight. This morning, car started right up, no Eyesight and stuck in park, neutral or brakes locked up. Dont know, might have to be towed in. Glad it was in the garage at home.

CVT transmission failure. 9,597.70 plus tax for repair. Driving appx. 40 mph. Car shuddered, dash lights come on and car stalls. Took to dealer. Needs new transmission and torque converter. Car just past the extended warranty that Subaru offered. Subaru has known about this problem for some time... it is definitely a safety issue and the car should be recalled. Contacted Subaru headquarters with no success getting them to help with repair cost. Repairs should not cost as much as blue book value of car. I bought a Subaru because of years of hearing about their stellar reputation.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

Positives: Roomy interior. Excellent cargo space. Negatives: Poor fuel mileage. I think company overstated MPG intentionally. Touch screen disappears in direct sunlight. Uses oil badly. Poor radio quality. My first and last Subaru.

I never had any problems with my Subaru 2007 Forester. However, one day, after I drove it 12 miles to work, 12 miles to go back home, 6 miles to park and ride my bike, and another 6 miles to go home--the next morning, it was broken. The dealership claims over heating and warped cylinder head--it never over heated, ever. It is costing me $3,587 to repair. Has this happened across Subarus? Should there be a recall on 2007 Foresters? Could it really not be covered under warranty? I keep my car in good condition, check the water and oil and I have proof of oil changes--the last one was 06 July 11. All this happened on 01 Sept 11. Can you help me?

I just bought a 2007 Outback in December of 2015. The car had just over 68,000 miles and was immaculate on the inside and out. The engine looked superb and it drove like a dream. 2 weeks after purchasing my new little dream, (now nightmare) it started to overheat. I took it to my mechanic who inspected it and came back with list of problems and these are just to name a few: rack and pinion (aftermarket) had been replaced and was again leaking; stop leak in the coolant system; leaking all kinds of oil underneath the car. My mechanic explained that the previous owner had to have known about the coolant issue because of the stop leak in the radiator. End of the story - the overheating issue has gotten worse (much worse). Despite our best efforts to buy some time, the head gaskets must be replaced and 71,000 miles. I am utterly disappointed with the lack of integrity from the person that sold this car knowing about the issue and making it my problem to deal with. And equally as disappointed by the poor design and horrible issues with the head gasket and Subaru engines. The worst part is what stop leak does to an engine. DO NOT put stop leak in your engine if you are experiencing the overheating issues - chances are, it is only a matter of time before the gaskets blow. Save your engine and get them fixed. I will never buy another Subaru.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

I have owned 4 Subarus but I must say, I am done with the company. My 2002 Outback had the leaking head gaskets but was not part of the recall. Subaru paid for the repair (as they should have) and I was told the head gasket issue had been resolved on the newer model Subarus. When it was time to purchase a new car I bought a 2007 Outback thinking I would be OK because SOA promised the head gasket thing was resolved. Imagine my shock when I was told I had oil leaking from my head gasket. Then soon after the antifreeze started leaking. I wrote to SOA and was told this was normal wear on a car with 139000 miles. Shame on you Subaru. I have since found many people with the same leaking gasket issue on different model/year/mileage of Subarus. A google search will show you or just ask any mechanic or your Subaru owning friends. I wish I had done better homework. I love my AWD wagon but never another Subaru.

I had a 5 year old Legacy Outback with just over 60k miles, very well maintained. The transmission broke down completely while I was on vacation and it took over a week to fix and cost $3k. Absolutely no help from Subaru on this, even though that year and model had a history of tranny problems. My wife also had catastrophic transmission problems with her Subaru. Needless to say, we got rid of the Subarus and have enjoyed total satisfaction with our Honda, Toyota, and Lexus vehicles. Beware the dreaded Subaru transmission!

My cousin recently bought a car at the Brunswick Subaru Dealer. She got everything she wanted. The next day the dealer called back and said they accidentally sold the car to her at too low of a discount rate and they would like her to come back and resign a new purchase agreement $5000 higher than the original agree amount. I would love to see the contract in writing with highlighted areas where the said mistake was made and a full explanation of the numbers as to how it was a mistake along with the highlighted areas in the contract that give them the right to cancel the previous agreement for a new agreement. I also referred her to my attorney hoping he can find her a good consumer protection attorney.After complaining about the experience on Google reviews I received a response to contact the Sales Manager Mike **. I relayed the message to my cousin. You had the privilege of talking to Eli ** who was rude demanding that she return the car or re-sign a new purchase agreement. Personally this whole thing sounds shady to me. How do you mess up your own purchase agreement when spending half a day with the buyers only to let them take the car home and call two days later demanding more money for their own failure of properly reviewing their own agreement.Im not sure what will happen or if this will be resolved at the dealer. I just want people to be aware of this dealer in Northeast Ohio and the tactics being used. Maybe a word of advice to the dealer if they ever read this negative experiences. Get around much quicker and to the owner hire customer centric Sales Managers who are willing to own their mistakes and meet the customer half way instead of losing a customer for life and for the brand cause we definitely do not feel the love.

My customer information reflects items required to acquire notifications of service: both acquisition and notifications of appointments, and potential notifications of recalls. I attempted to notify Subaru of changes in (1) email address and (2) snail-mail address. In my opinion, such an attempt on my part should be available on *one* website, and should, when made, cascade *throughout* the sophisticated Subaru bureaucracy.As it turns out, Subaru has three levels of databases in which these items are stored: national, regional, and local dealership. For each of the two items, I attempted on several occasions on national and local websites, via multiple national and local phone calls, multiple snail-mail requests, and multiple face-to-face visits to acquire the changes. In spite of my attempts, materials from Subaru continued to arrive at the *old* email and snail-mail addresses! All this took place over a period of 9 months. The issue has *still* not been fully resolved. For my own security, I feel I must make face-to-face appointments for maintenance. (The vehicle is still under warranty and a regimen of maintenance is required to maintain terms of the warranty.) I must describe Subarus information processing as primitive at best.

Sabotage. That’s what Subaru and all the other auto makers have done to create the interference engine failure. And who pays? Mostly 2nd and 3rd owners. Poor people pay. It is pure SABOTAGE. We bought our first 2002 Subaru. A nightmare. Timing belt went out within a year at 140kmiles. Total cost.... $2900. Plus cv axels and clutch $600. Now the under carriage frame is rusted to the point of unsafe. Go to H all capitalist pig auto makers who purposed failure at our expense.

The Subaru flagship has terrible engine alert system. Apparently, when there is an engine problem instead of just a check engine light, all feature lights go on and the extra safety features, eyesight etc. become disabled! Subaru service says that the car does this so youll bring the car in to be serviced and that most cars do this. I have never had this experience. Why disable any safety features! We are dealing with the all lights on, no safety features, for the second time. When I inquired about our lost garage opener left in their loaner car, that loaner was out more than two weeks because they couldnt figure out what was wrong with the owners car. I thought I was buying a good car for my son and now Im really starting to wonder.

I purchased a Subaru Legacy 2008 Special Edition after my Toyota Corolla was totaled in an accident, 5 years ago, as I hear it is SUCH a great car, great safety etc. I felt better buying a newer vehicle for hopes I would have to only do basic maintenance and not have any major repairs for at least a few years as my other car was 15 yrs old. EVER since I purchased this vehicle, it has been nothing but a money pit! It got sold to me with unbeknownst to me a faulty wheel bearing. I had NO idea and rode with a humming noise for several months thinking my car was fully looked over by the technicians and car dealership selling it (I paid 15k for this car mind you!) It needed tires also... so after $700 worth of tires and $300 for a wheel bearing on top of the 15k I paid for it, fast forward to I am now needing MY THIRD WHEEL BEARING!!! IN 5 YEARS!!!I dont do ANY heavy driving whatsoever, do not beat the car, I drive locally on sideroads 35-40 mph or less and sometimes a small drive on the highway to visit a friend. 3 wheel bearings needing replaced on a 9 year old car in the last 5 yrs of owning it???! I presume the 4th is about to go too... Not get past the wheel bearings failing, the car eats gas like no tomorrow. I eat a half a tank of gas in 3 days. Yes 3 days. Ever since I owned the car, (its an automatic) it constantly shifts rough and jerks hard sometimes shifting gears. Or is very sluggish (I have had the transmission checked and everything after I bought the car). Its like the car is choking on itself. I will NEVER buy another Subaru again! It has been costing me so much money. I cannot afford it. And for a safe reliable 4 door vehicle the insurance on it is as much as a BMW or Audi. I should have bought one of those because the parts are just as expensive as a expensive luxury vehicle! Thats another thing parts are EXPENSIVE! Now I took it to the shop and there is oil on the oil pan dripping out (I only have 88k miles mind you and get the oil services every 6 mos). And the entire dual mufflers and cat back is shot and rotting out and needs replacement (it costs over 600 bucks for that). I dont know at this point, but I feel like selling this money pit expensive mess of a junk by Subaru and finding a more quality vehicle that will not need CONSTANT repairs and attention.

2017 Subaru Forrester (manual transmission): My oil light first came on at 3000 miles and I have been fighting Subaru for the past year to address the excessive oil consumption. Subaru lost a class action lawsuit for oil consumption problems and continues to sell cars without changing the design. I would not recommend a Subaru to anyone as you never know if you will buy a defective one. My passenger seatbelt alarm also goes off when no one is in it and the paint is pitting. Subaru lacks integrity and I will never buy another one.Updated on 07/18/2018: I write this with the sincere hope of preventing others from experiencing the same issue and stress that I have. Please research “Subaru oil consumption problems.” You will find Subaru lost a class action lawsuit, which was settled in 2016, but they still continue to produce and sell cars with oil consumption problems. I encourage you to visit several online consumer forums, like CarGurus, and read threads from real people with similar experiences. Subaru and Big Island Motors told me that those reviews dont count, as they cant be verified. You can verify this. I bought my 2017 MT Forrester in December of 2016 at Big Island Motors in Kailua Kona, Hawaii. My oil light first came on at 3000 miles, which began my 2+ yearlong battles with Subaru and Big Island Motors. I initially dealt with the service manager, who blamed my driving style, the weather/Hawaii, my commute, my lack of mechanical expertise, among other things, and refused to acknowledge the problem. After 6 months of fighting with the service center, in desperation, I contacted the VP of Subaru Hawaii (in the summer of 2017). He required the service center to conduct oil consumption tests. This process took about 6 months and many hours off of work for me. I failed 3 of them, which the service center said qualified me for a “new engine.” After they submitted the paperwork, this spring, I contacted them after 2 months of not hearing anything. I was informed/warned that I might have to wait for a year for the repairs as others were in front of me. Finding this unacceptable, I again contacted the VP of Subaru Hawaii (last week and a year later!). Initially he responded with concern, but then I heard from the service center that I needed to come for a compression test. Subaru generously provided me with a rental car for this test and, wait for it, the test was normal! The VP of Subaru informed me yesterday that he had forgotten that I drive from Kohala to Waimea every day and that downshifting is likely the reason why my car is consuming oil. I asked him why so many of the Subaru commercials showed people and their dogs camping in the mountains if they could only be driven on flat roads? My Honda, also a MT, used ZERO oil on the same commute. He further shared that I needed to keep driving my car since they don’t know what’s wrong with it (hello? class action lawsuit).He also retracted the promise of a new engine. In the meantime, I continue to add oil, purchased by the case from Costco. Check out “the Subaru Love Promise” on their website, “Subaru and its retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our promise to show love and respect to our customers and to work to make a positive impact in the world.” That is unless you have a problem with your car, then that Subaru Love Promise is not for you. If I can save just one person from experiencing the stress, additional expense and disappointment I have, this post will have been worth it. BTW, if Subaru had the customer service of Costco, there would be no other cars on the road. Costco lives the Love Promise.

Being a Subaru owner brings peace of mind to many drivers. With an all-wheel drive transmission that is supposed to be the best in AWD, and an engine that is supposed to go 300 thousand miles, many people feel like they made a good choice in purchasing a Subaru. However, I have news for those of you with false hope. My car made it 30 thousand miles before it needed a new engine. The whole engine was replaced which cost about 10,000 to repair (what I was told by the technicians). A field technician inspected my car for abuse; of course he didn’t find it, instead he found that it was a manufacturing defect. One month later I got my car back.At 33,000 miles my car was once again “like new”! However, only 26,000 miles after a new engine, a “defective camshaft pulley” broke causing damage on my camshaft, valves and overall one of the heads. I was simply driving down the road and it felt like the car ran out of gas and it would not turn on again. Subaru did not cover the tow. Once again they repaired my car which took another month. I would like to mention that they did in fact cover the repair once again because my car is under warranty. The 2nd major repair was also a few thousand dollars. One mile down the road from Subaru (Bob **, Subaru, West Lafayette, IN) a carelessly installed fuel-like sprayed gas all over my hot engine! This has honestly put my life in danger. The car could have caught on fire or blown up!!!These bad repairs and “defective” parts from Subaru make me feel like my sporty car is made out of glass. I drive my “sports car” like if it was an old car that could break at any time. OF COURSE I NEED EXTENDED WARRANTY. My car is a little over 1,000 miles away running out of powertrain warranty. Keep in mind these repairs happened 1 month ago. Later I got into contact with Linda **, the Subaru of America Customer Service Supervisor, and she said there was nothing she could do to help me. Such a massive company like Subaru could not offer help for a defective car they sold me. They could not offer me extended warranty, they could not give me extended warranty at a discount, NOR COULD THEY EVEN SELL ME EXTENDED WARRANTY. Im not asking for anything more than extended warranty from whoever you would like, or the $2,000 it costs so I can buy one.How can Subaru not do such a simple thing? They sold me a defective piece of junk and I have to deal with it. They do not back up their own cars. I would not recommend that anyone buy a Subaru in the United States. It will break. It will be expensive. And it will certainly not last 300,000 miles. If you have warranty, at the very least it WILL be an inconvenience not having a car for a few weeks while it is being fixed. Please tell me if you think my car will make it 200,000 miles at least.I am very unhappy with the customer service Linda ** provided me with. She did not do anything towards helping me. She did not meet me halfway nor tell me who I could speak to that would solve my problem. She also talked to me in a disrespectful tone which honestly could just have been her “customer service” voice. I need 100,000 or 4-year extended powertrain warranty. Is really impossible from Subaru? Please know I am awaiting for this issue to be resolved.

I bought a brand-new Subaru in Silverthorne, Colorado. The dealer has provided the most incompetent, inconsistent service over the years; costing me time and money. Several times, they failed to clip something back in the car after it was serviced causing irreparable damage to the part. They refuse to replace it or take any responsibility even though the problem was brought to their attention right away. Subaru Corporate Headquarters was contacted numerous times about this, and they just sent emails thanking me for my feedback and that they value their customers. If they valued their customers, they would do something.My last experience at the dealer involved a botched oil change that they admitted to. They promised to credit my Visa card when I had no choice but to ask for a refund and assured me it was done. When I called to follow up 3 weeks later because my bank confirmed a credit in fact did not post, I was treated abominably by their latest manager, **. This, too, was reported to Subaru Corporate Headquarters. I asked them for the name of ** superior three times. They wrote back, thanked me for my feedback, and refused to answer my simple question. I have years of documentation to show what I have been through with Subaru. They were nice when I bought my car, but since then, they have proven time and again that they do not care about their customers.

Would we purchase another Subaru Crosstrek? Would we purchase any Subaru vehicle again? No! Our 2013 Subaru Crosstrek XV has been a disappointment in several areas. First, the fuel mileage is nowhere near the manufacturers claims. Subaru base their highway fuel mileage estimates on 55 MPH. So if you are on flat ground, doing 55 MPH, with no headwind, then you might get the 33 to 34 MPG that they claim. But, if you are like me and drive at the posted Interstate speed of 65 to 70 MPH (or drive about 5 MPH above the posted speed limit) then your actual highway mileage will be in the 27 to 28 MPG range. Now if you add in hills or mountains, your fuel mileage will drop to 24 to 26 MPG.The worst highway mileage we experienced was out in Kansas on Interstate 70. While driving 80 MPH into a headwind, our actual fuel mileage was 18 MPG. The rolling hills of Kansas, combined with actual highway speed and headwind, will ruin any claim of good fuel mileage. There is no way that the Subaru Crosstrek will get the claimed fuel mileage in actual real life driving conditions! Any type of sand or small rock will damage the vehicles paint. When compared to our 2008 Honda Civic, the 2013 Subaru has a horrible paint job that will not last. The interior of the vehicle is cheap and wont last. The plastic is cheap and very light duty. The vehicle has a rattle that has never been found. The fabric on the seats frays easily and is also cheap. While vacuuming the carpet, I found a tear. Our Honda Civic has a higher quality interior - and that isnt saying much!Our Crosstrek began using oil and the consumption was so high that Subaru did a Short Block replacement. In other words, we had to have a new engine put in before our vehicle had 35 thousand miles. The Boxer engine is very poorly designed and despite so-called improvements, will not give you good fuel mileage (see above). For example, before you purchase a Subaru, you better walk out to the service department and look at how much the dealership will charge you to replace four spark plugs that cost $25 at the most. In fact, you might want to look at how much they will charge for recommended maintenance schedules. You will discover that owning a Subaru is very expensive. You are paying a premium price for a mediocre vehicle that is below average in quality. If you want a quality vehicle, then dont buy a Subaru!

Well I finally got to drive my 2019 in a descent storm that came through the Sierra Mountains on Saturday the 12/7/19. We started in a downpour and ended in a downpour and snowing in between, I am talking approx 1 of rain per Hour and heavy snow going over the Echo Summit. I have been living in the snow area for about 40 years so I considered myself kind of an expert with snow driving. What I dealt with so far -- First of all the car itself handle excellent on the snow didnt even have to put Crosstrek in XMode. Know for the downfalls -- 1.) Headlights kept getting blocked by snow accumulation. I had to stop twice during the 80 miles through the snowing drive part and clean them off. 2.) Eyesight stopped working which didnt affect the car driving. 3.) The temp gauge was stuck on one temp probably due to the snow build up on the front of vehicle. 4.) the Fog lights were not an option due to snow accumulation on the front of the vehicle. 5.) Right side of windshield got snow build up due to the wiper wasnt built to clean that far over to the right.

Extremely disappointed. I purchased a 2010 Subaru Forester from Bloomington in October of 2020 for nearly $9,000. 9 months later it broke down on the road and requires an engine replacement. I spoke with the manager and was told Sometimes used cars break down. Theres nothing we can do. I emailed Subaru directly and received no reply. There are no laws to protect consumers from faulty used vehicles, but good customer service, I think, dictates a $9k vehicle should last more than 9 months. I will not be going back to Bloomington Subaru nor will I ever purchase a Subaru of any kind.

I purchased a 2002 Forester when it was new. I have had nothing but problems with this car and to date, I only have 57,000 miles on it. I have had to replace the brakes several times and Ive had previous cars that had over 90,000 miles that I never had to replace the brakes. As soon as my warranty expired, I started experiencing all these problems, of course! I have had to have ball joints replaced, trans pan, gaskets, etc. and I still have a terrible burning smell when driving the car and still have the leak which is causing this smell. I was told Subaru is known for this leak. I now have to replace the muffler. I have had more repairs on this car than all my previous cars together and it all began occurring the minute my warranty expired.I was basically told too bad when I complained about the sudden onset of problems the very moment the warranty expired. My Toyota went for over 90,000 with the only repair replacing the battery. I have maintained this vehicle religiously, as I have with all my cars. If I hadnt lost my job recently, I would trash this car immediately. Its clear from the other complaints here that Subaru doesnt care about keeping customers happy and maintaining their loyalty and future business so I would assume Subaru will do nothing about my problem either.

2013 WRX with less than 40000 miles on it is about to receive its 2nd engine replacement. Always kept stock and always maintained to spec. I use to shrug off WRX stories about blown engines, assuming that the drivers were somehow neglecting or abusing the cars. Ive been proven wrong. Oil bypass and burning, spun ring lands, leaks coming from everywhere... it is all real. Heed this warning... Subaru under engineers their boxer drivetrains and you have a 2/3 chance of owning a nightmare car. The perception of a reliable Subaru is just clever marketing and die hard fans trying to boost their own egos. Id never buy another one.

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

I live on a gravel drive about 1/3 mile long and my Subaru keeps getting gravel up in the undercarriage. It is easy to remove but of course you need to take it to a dealer to do it and thus a service call of about $100. I have never had a car where living on a gravel road is a problem but Subaru says there is nothing they can do. I am selling my car and getting something else because I cant keep going to the dealer to get rocks (gravel) removed from my undercarriage. PS - the rocks sound like the car has a loose exhaust system.

I paid 32,500 in 07 at 100,000 miles the head gaskets started leaking. Cost me 4,000 to get them fixed. Turns out that this is a common problem with Subaru. Never buying another one.

I have a Forester with about 25,000 miles. The overall experience with the car is reasonable to good but the customer service and specific knowledge of their representatives is not only negative but almost aggressive and unqualified. They call themselves customer consultants and at 15,000 miles wanted me to pay close to USD 3,000 for a routine inspection in order to maintain my warranty. The car is already extremely expensive in Brazil, and going by the book, the service personnel continuously threatens their customers to void the warranty if the maintenance book is not signed and all recommended services provided. This is an absurd attitude and contrary to what a reliable vehicle should be about. At 25,000 miles, I had to replace two rear tires because of uneven wear. The front tires touch and wear out the plastic wheel cover behind the front bumper, and nobody can tell me why. The wheels and tires came with the car when I bought it from the dealer. Please contact me by e-mail to further elaborate on this fiasco of the Brazilian Customer Service.

2014 Forester with 35k miles. Our Bluetooth is not working properly. I thought this would be an easy fix, and I was not too stressed by it. In my error, I forgot to mention it to the service department when I brought the car in last time. Three months later I had the car in to the service dept. for a standard check up and mentioned it to them... The whole radio unit needs to be replaced in order for the failed Bluetooth to work again! If only I had mentioned it during my previous checkup it would have been covered under warranty. Subaru is charging over $500 for this replacement. I will go without. My chief question is, why is the Bluetooth failing? Its not that old and its not as if it is an item (i.e. brakes, or tires) that might get wear down from overuse.In addition, when you press the accelerator on the 2014 Forester, a small delay and then it takes off. Very disconcerting. We have many family members who own Subaru and at our last family reunion everyone was grumbling about their Subaru and saying they will not buy another. Its a shame. This was our first Subaru purchase after many years with Honda. We were tempted to try a new car and had heard such great things about the Subaru. We will be going back to Honda.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

When I bought my 2015 Subaru Forester, I had my doubts. I even told the salesman that when I lived in Bermuda, Subaru had the nickname Subarust. He said hed never heard that one. I figured that maybe it was the sea air and that in Canada, everything would be okay. After all, I loved the look of the car and the way it handled. However, soon after I purchased it, I noticed that my Subaru was surging when I was breaking from time to time. It didnt happen (of course) when I took the service attendant out for a drive at my last visit, but it does happen. Very disturbing. Whats even WORSE is the RUST that started 18 months after I bought the vehicle.The morning I was supposed to bring in my car for service I was going to clean it, then bring it in. Aside from writing, I walk dogs (much like in the numerous Subaru commercial, implying that the cars are for active lifestyles and dog lovers and the car gets pretty dirty sometimes. Unfortunately, that morning I discovered that my battery was dead and had to call roadside assistance (ironically) on the day of my service appointment. I spent a lot of time on the phone with these people, and when the guy boosted my battery, I drove it up to the dealership without having the time to clean the car. The service attendant was disappointed, as this would probably show that my battery was fine, rather than being able to test if it was faulty. Luckily, it still failed, so they replaced it. I showed the attendant where rust spots had started to form on the inside of the hatch. She took pictures and sent them off to Subaru Canada.No one contacted me. I called and got no answers, but plenty of people saying they would get back to me. It took 8 phone calls before the service manager at Barrie Subaru told me that the company felt it was not a manufacturers defect, but rather dirt that caused the rust, and that they were happy to pay for half of the repair. Reminder, this is 18 months after the purchase of the vehicle. There was also no way to talk to the person who had made this decision but I did call customer care and gave the lady there an earful, without purpose, really, as I asked if the call was recorded or if she wrote anything down. The answer to both was no. So here are a few things I want to point out:1- Of course, they are happy to pay for half. They should be paying for the whole thing. A friend of mine had the same problem with her Toyota truck. They said the rust was caused by sand. However, the clear coat was intact. 2- What would they have blamed the rust on if I had had the chance to clean my car that morning? 3- I didnt have the chance to clean my car because of Subarus faulty battery. 4- The car still surges forward when Im stopping. 5- This is a crooked company that does not care about their customers. If you disagree, try reaching a human being who has any authority to make a decision. 6- What kind of sport utility vehicle cant handle getting dirty without immediately getting rusty? Again, see their commercial. They should definitely NOT be marketing to dog owners. Please, dont trust the car awards. This is not a reliable car or a consumer-friendly company. They want you to buy, then wash their hands of you.