I have a 2013 e350 convertible with approximately 8000 miles. I have had a problem with the windows on both sides. When I close the windows, they do not stay closed. They drop down about 2 inches and cannot be closed. This causes rain to seep into the car and cause damage. I have brought the car to Mercedes dealers on 5 separate occasions and they were unable to solve the problem. They have now told me that they are working on a fix in Germany and can give me no timetable as to when it will be ready. They have refused to replace the car. They told me I should use a manual override to keep the windows closed. I feel taken advantage of and am pursuing recourse through the Florida lemon law. I would like to hear from others who have had this problem. Thank you.

On June I bought a Mercedes-Benz CLA45 AMG. After about a week of having the car a check engine light was on, took the car to the dealer and after a couple of days the dealer told me the problem was fix and it was only a bad sensor. After another couple of week the check engine light was on again; took the car to the dealer and after about a week of having the car I was informed that the 4 fuel injectors had to be change. Car was good for about 3 weeks. After that once again check engine light went on; took the car to the dealer one more time and this time is was the fuel pump that was replaced. I express to the dealer I was very unhappy with the situation. After going back and forth with the dealer about the situation, they told me I had to open a complaint with Mercedes-Benz USA by calling a 1-800 number. I did that and after and received a call from a MB regional manager that told me they review my complaint and were not able to assist me with my problem and explain me that if I wanted to get something done further I shall get legal counseling because they were very firm on their position. After all this I decided to move the page and get rid of the car. I purchase a BMW, which I had always have for many years and never had a problem with. This whole nightmare cost me 30 thousand dollars.

I purchased a new E-320, brand new, fully loaded. Hand washed from day one to this day. Driven only 14 miles/day! It has only 40k miles. I babied this vehicle and it is in mint condition. Looks like a museum piece! At around 30k miles the leather sit seams came apart! (???) Note that I have the massage package so you would expect a top quality leather. Dealer did me a favor and replaced it. Later I found out that MB *knew* about the upholsterys low quality they used.Now, at 40k miles the left side of the driver seat is peeling off!! Went to the dealer - horrible dealer btw - (MB of Nanuet RT 304 Nanuet, NY) and the service manager, without even looking at it said, Oh! Wear and tear not covered, sorry. Are you kidding me??? 40k miles? I weight 180 pounds, tall and slim. My neighbor has a BMW with over 80k miles, he weights probably 350 pounds and the seat look like new! Do yourself a favor. MB has the reputation but the quality parts they use - at least the leather - is horrible. Never ever again!! And also stay away form that horrible dealer. I plan to put a sign in my vehicle and drive around with a picture of the peeling leather and the name of the dealer who refuses to take care of it. That, based on the mint condition of the vehicle most likely will raise eyebrows. Shame on you Mercedes Benz!

My wife and I leased a brand new E350 almost one year ago. My father has the same car and we had driven every iteration he has had over the years so we were very familiar with the car, and liked the way each of his drove. The car had issues as soon as we drove it off the lot, loose parts, noises in the trunk, and rough/unpredictable shifting of the transmission. The loose parts and noises were fixed when we took our new car in to the dealer 5 days after we picked it up. They also replaced the rear tires. The car still shook and shifted roughly. So since the dealer we bought it from still had our traded vehicle, I suggested it would be best for all involved to return the car and we would leave with our trade but they refused. I contacted MB corporate and wrote letters to the President of MB North America. I was told to continue to bring the car in for service since that was what the warranty is for, but I find this completely unacceptable for such a pricey car. In almost of a year of having this car weve only driven 4500 miles because we feel the car is unsafe to drive. We pursued a lemon-law case, but since the descriptions on the repair orders are written by different people who are interpreting the problems the best they can in limited space, and since the shifting issues are intermittent, the Board ruled against us even though the car exhibited the unpredictable shifting/acceleration on the way to the hearing. We have been treated poorly by the dealer we leased the car from, and from MB Corporate who makes the Customer feel like there is no real issue with the car even though a search has revealed that the 7 speed transmission in these cars are not working correctly. Weve asked that MB re-purchase the car so we can get something that performs properly and that we feel safe driving. My wife has had issues on the highway because of the unpredictable acceleration of the car, when you expect to pass or avoid a car and you press on the gas, sometimes the car does not initially respond, and then lurch forward unpredictably. One of the board members hearing our case stated that modern cars exhibit a 2 to 3 second delay when accelerating because they are not connected to the carburetor the way older cars were which is just nonsense, but thats who is reviewing these things. I am shocked at how MB treats their Customers. I never received a response from the President of MB NA by the way. I can provide all my e-mails, letters, and repair orders if needed. MB portrays themselves as a premium brand but they treat their customers poorly and step all over them with a legal team and experts who can easily confuse board members hearing lemon cases. MB could have taken back this lemon and I would have purchased a more expensive model if they were good business people, but they are more interested in forcing the Customer to pay for a sub-standard car so that they can hold on to their image as a prestige brand which in my experience it is not. Ive had Audi, BMW, Volkswagen, and Mercedes automobiles and Ive never had anything close to this type of experience. We continue to bring the car to the dealer which has been a major inconvenience and not what you expect from a brand new car.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

My Mercedes-Benz C-Class interservisan could not believe in everything is working fine till they got their hands on it. They told me my realise what corroded both sides. Had a good look myself and was not what life was not working anymore. Then believe it also sat nav was working great. I came out - it stopped working. What the hell have they done to try and get money out of people? Its unbelievable, unacceptable and the worse dealership have ever dealt with. Even Skoda must offer something better than this. Never trust a murderer again.

I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather. Although the service department acknowledges that this is an issue for the consumer and that this box could be placed somewhere else in the car, I am told that at the moment there are no solutions and that Mercedes is saying this is normal. I contacted Mercedes Benz USA customer service where I spoke with a women named Kiara/Chiara and she was no help at all. In fact I had to chase her to down and call numerous times about this issue. She informed me that there was nothing that could be done on Mercedes Benz end and that the service department would have to provide me with any necessary documentation that I would need to take action. I was completely brushed off by customer service at MBUSA. This is a car company who does not stand by the vehicles that they are selling/leasing and will do nothing of any sort to resolve defective vehicles. Mercedes is supposed to be a Luxury vehicle but this vehicle is far from a luxury vehicle. The service dept. has informed me that others have come in with the same issue as me and from researching online I can see others are starting to report the same issue. Do yourself a favor and avoid this company as they will do nothing to fix defects and just claim its normal. A humming noise coming from the center console is far from normal.

This is my 2nd ML320, Yr. 2000, 63,000 miles. The first was a 98--a LEMON. Last week a man was checking the oil, and the hood suddenly dropped. Luckily, I was standing there and stopped it from decapitating him or causing a brain injury. However, it did cause a serious blow to the head. The Mercedes dealer in Tucson, AZ said this was a known danger. The springs/shocks wear out. Repair would cost $200. Mercedes Benz is negligent in failing to warn owners of this known danger, and knowing the danger exists, in not installing a security rod (as I have in my 87 Honda Prelude) in case the springs/shocks fail. Someone could be killed or decapitated if this heavy hood dropped on them. The Tucson Mercedes dealer was unwilling to lower the repair price from $200, so I took it to the mechanic who has kept my 87 Honda running for 28 years. He replaced the springs/shocks in the hood for $25 each, total $50. At the same time, to prevent a fatal accident or head injury, if the rear tailgate springs/shocks should fail, he replaced them for $30 each, total $60. So brand new shocks for both the hood and tailgate cost a total of $110, rather than $200 for only the hood as quoted by MB.In addition to this life-threatening problem, the sunroof does not work, the locks dont work, the rear windows get gummy if theyre rolled down, the plastic cover over the inside light on the tailgate falls off whenever we open the door, the automatic seat adjustment doesnt work, the air conditioner compressor died, etc. We are terribly disappointed in this car and in Mercedes for not standing behind their product, but rather charging exorbitant prices for repair. This is the second lemon weve had from Mercedes. Both were purchased NEW from the Tucson Mercedes dealer.

I have solid proof that my Mercedes was illegally tampered with by one of the dealerships in my hometown. I can prove that the dealership set me up to have my car malfunction and killed the battery to 4.2 volts, leaving me with a dead car that same day. The following day (if I had not been fortunate enough to have my engineer buddies jump my car for me), the dealer would have had a window of opportunity to charge me with repairs that were unnecessary. There are records that I can indicate that my car was still in good condition after my car was charged by up. There are many details and facts that I would be gladly present to all who wants listen.

I have owned Honda or Acura products for my entire life. I drive quite a lot but thought I would try something different this time. I really loved the look and feel of the CLA 250 and thought I would test drive it. I was hooked. I bought the car on the spot. Great sales and finance support. No issues there. However, after about 8000 miles, the car started to have issues with the brakes, electrical system and front end, which I am sorry to say, I was forced to document meticulously, wasting numerous hours. To make a long story short, I was treated so poorly it was staggering. And by a Mercedes dealership, which I really didnt expect. I have owned the car for a little over a year; it has been in the shop about two months out of that time and still is not driving correctly. The service manager and general manager are not only unhelpful, but downright rude. Stay away from these guys.

2012 GL350 blue - An absolute nightmare of epic proportions. Purchased new from my dealer to drive to Georgia. Drove the following day to GA and back. Noticed oil all over my garage floor. Called dealer immediately and took in. Told loose oil line. This continued to happen four more times. Drove car very little. Had two other cars. One week before I was due to turn in was driving it and check engine light came on. Called dealer. Said couldnt get me in. To keep driving it, that it probably was just a bad sensor and happens all the time. I parked it over the weekend and didnt drive it. Following Monday took it to take my daughter to dentist, dash lights flash, power steering goes out, car is dead. Had towed to my dealer. Was told engine full of sludge. Engine blown and they can fix it for $30,000.00. Words cannot express my feelings in buying a $70,000 car and having a blown engine at 26,000 miles with no warranty. This happened in August. I renewed my lease and took to a certified garage for repairs. Came home to an orange notice two days before Christmas from a repo agent. I called immediately. No one would answer. Left two messages. Called MBFS said they were no longer going to honor the lease extension and want the car back. I explained to them the car is being fixed. You know where it is and have the whole time. They agreed. Such a horrible nightmare. Made all my payments. Fixing car which was not my fault to begin with. Have all records of leak from my dealership, also the oil all over my garage floor (lucky for me my dealership did provide me with degreaser as their solution to get the oil off the floor, which it didnt), also have letter from Mercedes wanting to take my car to their proving grounds in Ann Arbor Michigan; that they are running test on the Blue engine from 2012. I would appreciate anyones help. Too many details to list all here. Most unbelievable. So utterly devastated.

My wife has a 2008 R-Class Mercedes with the BlueTech diesel engine. The BlueTech engine has been a recurring nightmare. The cars engine warning light continues to come on, which often (though not always) signals some big problems with the car.The service guy at CalStar Motors Mercedes in Glendale, CA just told her today (the 5th day the car has been in the shop this time) that they cannot figure out what is the cause of the problem. They have (again) replaced the engine sensor, but said, We can give you no assurance that the problem wont occur again, given that we don’t know what is wrong. We have also taken the car to Rusnak Mercedes Benz in Pasadena and Downtown LA Motors Mercedes Benz. I think I will find a lemon lawyer. Do you have any suggestions? Please email me at **@gmail.com.

I recently bought Mercedes 2018 GLC SUV and really liked the car and upgraded the speakers to Burmester. Thought it would give me a good feel in the car with the music but I am totally disappointed with the audio system and I would rate 1 STAR for the speakers and 4 STAR for the car.

I been going through it with Mercedes Benz USA since 2017. I purchased a 2011 S400 in 2016 that one day just wouldn’t start out the blue. I sent it to the Mercedes dealer for repairs. For 2 months they told me they couldn’t figure out the problem. They said every test came back good but they think it might be the hybrid battery. I then was told it may be covered by a state warranty or by Mercedes. I started pricing the battery and it was roughly $5000. I was just preparing myself to pay. I continue to call and they continue to not have an answer for me but they kept me in a loaner for 2 months. Then one day out the blue my service rep called me and said it wasn’t covered under warranty. He told me that it was going to cost $11,000 for the repair. After getting off the phone with him to make the decision if I want to pay or not, I called back to see what that price covered and was told it’s for the battery. A day later I received an email with the statement of charges. That’s when I saw they need to replace something else. They need to replace the Power Electronic Module. I found this weird and called my service rep who was now out of town. So this when things really got fishy to me. I then did a google search about the part and found that it had a Service Campaign Announcement that came out in 2012. I then call Mercedes to see if my car was on that list to be replaced. I was told no I wasn’t on the list but later I called and was told just I was on the list. That when I asked why it’s not covered. I was then told it was covered because the warranty had expired. I told them that the Service Campaign for repair said it was indefinite. They said they had to call the manufacture. Days later I called corporate about the issue and was told they could give me a discount on a car. That they would not honor their Service Campaign announcement. I contacted the office of Consumers. They contacted Mercedes and was then told that they already replaced. We then sent the car fax report over that should it hasn’t been replaced. Mercedes at this point sent a letter back refusing to comment anymore. So they put out expenses pre broken cars and expect to to fix them when they break. They lie and steal from their customers. I have fought overseas just to be ripped off. This is not the American way!

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

28 times in the shop in a year and a half. Radio, sunroof, and windshield replaced. No support from dealer or Mercedes. Car is slow and sluggish. The car has had numerous problems with leaks and the radio as well as other electrical parts like wiper delay not working, GPS screen blanking out, radio cutting in and out, etc.

I am so incredibly happy that I have chosen to purchase a Mercedes. I was on the fence a long time about it. My overall experience was pleasant. Im so thankful to have a car that I can trust to get me from point A to B. Its so reliable. I love all of its features. It has leather heated seats, great sound system, fancy sunroof for stargazing without being exposed to mosquitoes. I also trust the safety features it has. The rear wheel drive is the only thing I dont like about it, it is very difficult to drive on snowy conditions with rear wheel drive. If you are expecting to get up a snowy, icy hill, you better get a running start and hope its good enough.

I have such disappointment with the service of my GLK350. I am a multiple MB vehicle purchaser. The dealership does not care and I realize that. I was told I needed $3000 worth of repairs. When my extended warranty kicked in the cost was $2000 but I now need $1400 for brakes. I spent $1900 for breaks 17 months ago. I have had headlight problems so often the police will not even ticket me because they realize how often I had to get it replaced. I have to tell you I am grateful that I only have one year left in payment but MB lost a loyal customer. I am done with your brand. I have nothing good to say about your brand or product. No, I take that back. There is. 72 year old semi retired gentleman in customer service that had great spirit and customer service. I could see the young service men treat him unfavorable. He had great customer service and appeal. MB could learn a lot from him.

Have been having different issues with vibration on braking, worn front tires. Ive had my Mercedes S550 since 4/14 and I brought it into service 3 weeks ago to check the vibration and pulling to right. Service Tech. informs me its supposed to pull to right some and tire looked fine, dont need new tires. I just returned for my B service and Service calls to tell me I need 2 new front tires. Only $980 for 2 tires! I am furious. Needless to say I wont be replacing with Continental MOEs because of all the bad news out there about them and I wont be purchasing from Mercedes Benz! I do have photos for reference.

I would like to express my best regards to a very knowledgeable sales associate Mark **. I wanted to drop you a note and thank you for a wonderful, relaxing service you provided during my visit to Mercedes-Benz. I want you to know how much I appreciate your amazing attention to detail. Thanks to your company and the excellent service provided by you Mark and Carly.

My Mercedes SL 550 is an awesome bright red convertible with automatic roof! Beautiful with top up or down. Car always causes people to tell you what a beautiful car you have.

The car is 2010, it rides like a full size car. Controls are very convenient for access. It has the bi-turbo 3 liter which has more than ample horse power for a sports vehicle with a much larger motor. Repairs are few I the three years I have had this vehicle. Traction in the snow is unbelievable. This car is just a pleasure to drive year round, fuel economy is great.

It is my duty as a member of my community to issue this public service announcement. Please read and think carefully before buying or leasing any Mercedes vehicles. My wife had always dreamed of driving a Mercedes. After months of shopping around for the best model, I finally surprised her with an E350 in November 2013. Unfortunately, within one month a bubble was formed on the front passenger tire and it ended up popping while I was driving 30mph on a date night with my wife. I brought it into Mercedes to be serviced and I was assured that this does not happen often, so they replaced it for free. After this first incident, I was a bit wary but still was optimistic that her car was safe to drive.About a month later, my wife was driving alone late in the evening on her way to a class when she hit a minor pothole and both her front tires popped. My wife immediately panicked, because she was stuck in New Rochelle, pulled off to a road late at night and had to wait two hours in the cold for a tow truck to come. During this long wait, she noticed hundreds of cars driving over the same road that were not affected. This was the last time she ever drove this car alone.Through the spring, I continued to notice bubbles appearing on the tires. In March of 2014, there was a bubble on the front and rear passenger sides of my car, which both had to be replaced. This brought the count up to 5 tires in 4 months. By April, there was another bubble on the front passenger which brought the count up to 6, so 6 new tires within 5 months. Im 52 years old, and have driven over a dozen cars in my lifetime and I have never experienced anything like this. Every time I would bring my car into Mercedes I was told that my car was safe and this shouldnt happen again.In September of 2014, around 9 months into my Mercedes experience there was yet another bubble forming on the front passenger side of my car. As usual, I brought my car in to be serviced and they assured me that this would not happen again. I was skeptic, but I needed a car to get to work, so I continued to drive the E350, which had become my car after my wifes traumatic experience with it.The winter was a long, brutal one so I tried to avoid driving the Mercedes as much as I could. Once the snow cleared up, I started to drive it more regularly and of course in the second week of March, I noticed a bubble on both the front and rear passenger sides of the car. Ive become an expert on these situations, so as per usual, I brought it into Mercedes to be serviced. Less than a week later, I was with my wife, and her friend who has a newborn child when the car hit a pothole on the freeway. The front passenger tire popped, and the three other tires had bubbles that had to be replaced. We had to sit on the highway, with a newborn child and wait 40 minutes for a tow truck to come and rescue us from this madness. During this 40 minutes, with the baby crying and my wife and her friend in fear that another car could crash into us as we waited on the highway, I observed that no other car had any issues driving over those potholes. My tire count was now 13 tires in16 months. 9 days later, I was driving home at night around 10PM and yet again another tire blew. Although Im young at heart, I can no longer deal with the stress and fear of driving this luxury car. I had previously owned or leased many different brands of luxury cars including Lexuss and Audis and I have never experienced anything like. After every one of these occurrences I called Mercedes and asked if there was any way I could get a new model car that wouldnt have this issue or end my lease short, and they continuously blew me off. After my 14th tire had to be replaced, I called Mercedes corporate to alert them of this issue and to my surprise they werent alarmed and didnt seem to think this was a serious issue. The regional manager I spoke to - **, who claims to not have a supervisor told me that the issue was with the roads, not with the car. Yet, when I asked him why this happened to me through every season and didnt seem to impact any other cars, he had nothing to say. So, please, think carefully before letting any of your loved ones or yourself drive one of these dangerous vehicles.

A year ago I purchased my first Mercedes, a 2010 Mercedes Benz, GLK350. My first foreign car. The car has been driven less than 3500 miles by me. I get into the car over a week ago and the light comes on in the dash (Frontal SRS/airbag). The car will not start. The AAA service came and tried to jump me, with no success in getting the car started. He tested the battery and replied and showed me that my battery was great. Your mechanic looked at the car, after I had it towed to your dealership) and Chris informed me that the battery was no good. (The mechanic stated he could not see what was wrong until I purchased the battery.) And wanted to charge me $500.00. We all know, with common sense, that comment was incorrect.I’ve always known, if I bought a foreign car, I had to know my rights and become very knowledgeable of the Model/Make. So I maintain counsel. I remembered the recall of the airbag and airbag sensor. I noticed the rear taillight not working (A possible symptom due to faulty pyro-fuse.) If the car has a pyro-fuse and this fuse is not properly working, there is no way to start the car. It is not difficult to change the pyro-fuse but the SRS system might need a reset. Also if the issue was at the pre-fuse box. The frontal module has harmed other electrical parts on my car and need replacement. Chris informed me that the problem was possibly the pre-fuse box and it needed to be replaced and my total cost is $1300-1400. He also stated that they were not sure that the pre-fuse was my problem. There could be other issues, but I must pay for the box first before they could find out definitely. I informed him of the recall and he stated the recalls had nothing to do with the pre-fuse box. I requested that he at least repair the recall items. The parts of the recall, he states, are pending. So I find people have died because of this recall, per legal counsel, including the defected rear tail light. THIS IS A SAFETY CONCERN.I AM REQUESTING THE FOLLOWING: For this service expense to be applied to either recall or manufacturer including the battery cost and replacement. Whatever sensor is faulty, the battery was drained. Return my old battery and the pre-fuse box. Make arrangements for a loaner until recall parts are in and replaced Hire employees who are professionally experienced, compassionate, knowledgeable, honest and not greedy to take extra money home to care for his family (per the attendant). If one possesses the traits requested, his sales will increase tremendously.

2007 ml 63 amg - I have experienced so many horrible issues with my certified pre-owned amJUNK. First of all, for anyone who owns an ML of any kind should look into water leaking in from the rear tail lights causing major electrical problems which could cause an electrical fire. It will malfunction your automatic rear lift causing it not to work. I took it to the dealer 2 years ago with that issue and now I am taking it back for another water leak due to the 2 rear coverings. Caution, they dont take responsibility and DO NOT STAND BEHIND THEIR GERMAN JUNK ENGINEERING. 0 STARS, I WILL NEVER BUY OR RECOMMEND THIS NIGHTMARE TO ANYONE!

2016 Mercedes Benz GLC 300 49K miles. Cracked piston. Should not happen with an engine at this low of miles. There are hundreds of posts on the issue over several years of this happening. MB corporate refuses to be proactive and recall. If you are one of the unfortunate ones who has this happen just out of warranty expect a 14 to 24K repair bill. If you are still in warranty have compression checked and research issue.

I have owned several Mercedes vehicles through the years -all of the SUV size. In July 2013, I decided to downsize to the E Wagon which uses the low-profile tires. I have had nothing but bad experiences with flats and bubbles after driving the car for long periods of time. I am on my 9th tire change! Thankfully I have the tire insurance, but Ive asked Mercedes to change my tires to a better quality tire other than the continental tires they keep putting on my car and they refuse. I feel this is a safety issue, especially since I have two handicapped children that I drive around in my vehicle back and forth to school. On Friday this past week, my tire pressure suddenly went low on the driver front side. I drove immediately to the dealer and had him check the tires. They said there was nothing wrong with my tire and said my tire pressure gauge was off. They also said they checked all my tires and they were good. I took a ride on the weekend, approx. 80 miles and upon return home, late on Sunday night, my tire on the passenger front started to deflate. I called roadside assistance and they had to come out after midnight to change my tire. I went directly to the dealer the next morning and they said not only did they have to change that tire but the two rear tires have bubbles on them now. I asked to speak to a manager and they said there is nothing wrong with the tires, that its a problem of the road. Every time I come to this dealer, the waiting room is filled with tire issues and the service managers are telling all of us the same b.s.I think the Mercedes company should be investigated on this issue. Luckily I have the insurance, but this has taken many hours away from me at work and my family having to drive the half hour to this dealer all the time to fix this car. Not to mention how uneasy I feel driving this car is very hazardous. I cant get out of the lease, and upgrade. I tried, but I would lose so much money on the trade. It is not fair. I need help!

Mercedes Benz 2005 ML 350 - On the morning of March 19th, I noticed a strong electrical burning smell from inside my car. Thinking it was something in my dashboard or with heater, I drove right to my mechanic. He at that time found out the cause of the smell was my driver side seat warmer element was smoking and burned an approx. 2-3 inch hole right through the leather. (I was utilizing my seat warmer on this cold 32 degree morning.) The seat warmer had also burned right through my long down jacket causing a large hole, approx. 3 inches on the back of my coat. Luckily, the coat protected my skin or I would have had a burn on my left upper thigh area. I went to the local Mercedes dealership and was told it would cost me approx. $1,400 to replace the warmer element and seat top. When asked why I was responsible, I was told I was past my 50,000 mile/5 year warranty. I am extremely upset and angry with this malfunction, and Mercedes is very lucky I did not get injured or have my seat catch on fire with my small children in the car.

Worst customer service experience! Employees and corporate and have no understanding of the warranty guidelines. Certified vehicles are only certified to their standards, not to the federal regulation standards!!! They will avoid you to avoid paying for costs they are responsible for.

I’ve leased my first “luxury” car, a Mercedes Benz GLA 250! Since the start it was not the best experience, I’ve should take note... The salesperson resigned and my ordered vehicle didn’t arrived... They assigned a new person two weeks later and then had to wait another 15 days until they asked if I wanted to choose from one of the new cars they had in inventory, since they didn’t had the options I wanted they’ve added the camera for reverse for free (they had to).First weekend I left for a mini vacation came back to a non start truck, couldn’t even get in... Called the roadside assistance and they had to come and start it... It was very strange, a brand new card having those issues. Took it in for review and it had “according to them” nothing wrong. Last year I went again on vacations, next morning wanted to go to work and again, didn’t start. They said this time it was the battery, replaced it for free. They made me waste half of work day. So here we are, 2018, last year of my lease and I just got back from vacations, and again! Yes again! It won’t even open or start. I’m so relieved that I get to replace my car this month and I’m so disappointed on Mercedes Benz.

Be careful buying Mercedes in Luxembourg. They have one of the worse services in the world. I was asking to fix speaker for 2 years, but they continue convincing me that everything is ok. And when warranty is expired they admitted that speaker should be changed. Be more assertive to avoid manipulations in this service. Almost no one is speaking English. Can easily forgot to call you about appointment.

I lost my Mercedes E350 key. Ordered duplicate key, paid $100 for key and $170.00 shipping from Texas, I am not sure what kind of shipping they use. If I order two keys they said double shipping charge. So I settled for one. Key comes- it does not work. Call the dealer they said it never happened before. I need to get car towed. Call my insurance they sent a tow but he could not get car out of park. Then called Mercedes USA they sent a tow person. He said “I do not know”, finally I talk to dealer who got mechanic on the phone and gave him instructions. Car reached dealership, of course the key is wrong, got another key from Texas and it worked. It is amazing how after charging so much people can be doing such mistakes, no apology and no loaner. I was without car for 3 days after paying $300.00 for key and no fault of my own. I have Volvo and Lexus other cars, they never charge for inspection, but at Mercedes they charge me $29.00 for that also.

On November 2011, my 2005 SLK350 stopped shifting out of first gear. I had car towed to EuroMotors, and they did diagnostic test for $105.00. They told me it would be $4,331.15 to fix. I called a local import repair shop and had it towed to them.The owner of the shop has had the car for 2 months, trying to get parts from Mercedes-Benz. Mercedes keeps saying the repair parts are back-ordered and that Mercedes dealerships get them first. I spoke to a Mercedes service manager in California, who informed me that this transmission valve body and intake manifolds are widespread problems with their cars. I then called MB of North America, and they denied there was a widespread problem and that there is no recall. They told me that the independent import repair owner can order these parts. The owner of the repair shop has called every dealership in the tri-state area and was being told he cant order the parts needed to repair my little red car that I have painstakingly paid for over the last 5 years.I had car towed again to MB Keenan Motors, and they said they have to do a diagnostic test. I told them I already did that and would have results sent to them. No, they said, cant accept tests from different dealership. I have been told that the transmission is a widespread problem, and yet, MB will not recall. I would like to research a class-action suit.

I purchased my 2018 C300 a couple of months ago from a dealer about 90 miles from where I live and it is still under warranty, I am having a sensor light come on and the dealership says it’s not covered.

I am writing concerning my new S550 with the above referenced VIN number, which I picked up on May 16th from authorized Mercedes dealer, European Motor Cars of Devon, PA. I am a long time Mercedes owner and anticipated the continued combination of outstanding service and performance that has been the hallmark of my experience and for which Mercedes is renowned. The service at the dealership was excellent and I began the two plus hour drive home secure in the assumption that my decision to continue as a Mercedes customer was well founded. It was during this first drive that I noticed a minuscule stone strike the windshield adjacent to the rear view mirror with the result being a minute round indentation at the point of impact. I was initially alarmed that so small an object could cause such trouble but subsequent examination revealed the impact was tiny and almost imperceptible.I continued enjoying my new S550 on the daily commute from home to my medical practice until June 4th, when I was shocked to discover a new, approximately 15 inch long horizontal crack from the left side of the windshield to the passengers side. Unlike May 16th there was no observable incident or cause behind this new crack. I subsequently thoroughly examined the crack from outside and could not identify any sign of an impact site. Later that day, I called the MBUSA customer service center to report the windshield crack and ascertain what remedies were available under the vehicles warranty terms, especially considering I had the car less than three weeks. The service representative I spoke to advised me to take my car to an authorized Mercedes dealership service center where the windshield would be examined. I was also told that it was not necessary for me to return to my dealer, European Motor Cars of Devon, PA for service as long as I took the car to an authorized Mercedes dealer. The next day I made the arrangements and took my car to Mercedes of Massapequa in Massapequa, NY.The service manager examined the damage and suggested that what had probably occurred was a tiny stone had struck the windshield. He further advised me that unfortunately he sees many S550s with cracked windshields based on the high definition of the glass used in Mercedes windshields; the problem is one that Mercedes is aware of and one that Mercedes is working diligently along with their European suppliers to correct. He also advised me that based on this issue and the corresponding large number of S550s requiring replacement windshields, there is a long back order period, currently over 30 days, and accordingly I would have to wait until the end of July before my windshield could be replaced. He assured me that based upon all these issues, especially the known windshield defect, he would call MBUSA to make certain my windshield replacement would be covered under my warranty.Unfortunately, when the service manager called me back the next day, he told me that MBUSA denied his request to fully cover my windshield replacement under warranty. He told me that the approximate cost for the windshield replacement would be $2,263.00 and I was being offered a 50% valued customer credit by MBUSA with the end cost to me being more than $1,000.00. Considering my long standing relationship with Mercedes and the facts and circumstances particular to this issue I decided to call MBUSA directly. I asked for the representative assigned to my situation and was informed only that ** was my representative and that he would call me the next day. Despite this assurance I never received a call from **, and after waiting for his call, I decided to call him directly. I called several times and left several messages on his extension requesting he call me immediately to discuss my concerns. Despite this, none of my calls were returned by ** and after growing frustration I called another customer care representative to express my displeasure. It was during this call that the representative ** finally answered his phone and immediately and without provocation began haranguing me in a most unprofessional, discourteous and frankly rude manner. He claimed that the windshield is not a warranty issue and that I would be obligated to replace it myself for the full cost cited by the Massapequa service manager, without the discount previously offered. When I expressed concern with the condition of the car and the possibility of issues associated with driving the car with the windshield in its current condition until the late July date I was told when I could expect service, ** sarcastically told me that perhaps I should instead rent a replacement car from Hess Car Rental, but that I would still be responsible for lease payments in the interim. Following this reminder of my payment obligations, ** hung up on me. I have tried to repeatedly to call him again to discuss my concerns, without success, and without the courtesy of a return phone call, despite my repeated voicemail messages. After a myriad of unsuccessful attempts to speak to ** again, following my only phone conversation with him, I decided to address my concerns with his supervisor. When I again called MBUSAs customer service center and requested to speak with a supervisor, I was told that what I was asking was impermissible. I was further told that the only customer service representative with whom I was allowed to speak with was **; the same ** who had treated me so disgracefully and who had hung up on me during my one and only phone call with him. I was and remain shocked at the statement that my request to speak with a supervisor was denied and that I would only be permitted to discuss my situation with a single customer service representative, especially one who had treated me in such an unprofessional, rude fashion. Is this the policy for all of MBUSAs customers or am I, as one would suspect, the sole recipient of such shabby treatment? Since my phone call with ** I have called several authorized Mercedes service centers to inquire about the availability of an S550 windshield replacement. Every call was answered the same, no windshield replacements are available, several cars are awaiting the same service and the problem concerns a defect that both Mercedes and its suppliers are actively working to address. Since my initial call with MBUSA on the 4th a new secondary crack, approximately 30 inches long, has appeared just above the first. This new crack, along with the first, has rendered the vehicle unsafe to operate. Additionally the rising heat and humidity substantially increases the risk of further cracking and the potential for a catastrophic windshield failure, this is unacceptable. As initially indicated my experience with Mercedes has on the whole, until this most recent incident, especially the outrageous treatment by ** and the MBUSA telephone customer service center, been satisfactory. However I have previously had issues with Mercedes, issues which I was subsequently forced to address through lemon law litigation. The result of said litigation was a nearly unqualified vindication of my claim. I would prefer to resolve this current situation amicably but am prepared to assert my rights vigorously through but not limited to the same procedure. This current situation is made additionally urgent by virtue of the fact that my car is currently operating with a Pennsylvania dealer inspection sticker and has been since my purchase on May 16th. This sticker is valid for 30 days and therefore expires tomorrow, June 16th. The vehicle will not pass inspection in its current condition and is therefore now unusable. I therefore demand either my vehicle be repaired and restored to drivable condition immediately or I be provided a replacement vehicle by Mercedes without charge until such time as it is repaired and returned to a drivable condition. I further demand that any replacement vehicle provided be at least equal to or superior then my current vehicle, model S550. If said replacement vehicle is of a lesser quality, an appropriate adjustment must be made in my lease payment. I would also expect the full cost of the repairs be covered under warranty. Failure to respond and adequately address these demands will result in immediate action being taken through civil litigation, consumer protection enforcement and any and all other applicable processes. With that in mind your immediate attention and response to this correspondence is anticipated and expected. Thank you for your attention to this matter and I look forward to your immediate response.

Are you considering buying a MBZ? $60,000 SLK-350. 60,000 miles. $8,000 Balance Shaft Repair. The check engine light stays on, so without the repair I cannot register the vehicle. Money down the drain!

I bought my Mercedes GL450 from Mercedes of Walnut Creek & ever since last year they replaced my battery & cables over $1800. My battery keeps dying every morning & I think is why killed my radio command unit. After 3rd battery replacement, I had it towed. The SUV is sitting with Mercedes of Walnut Creek for last 5 days & no one is returning calls, maybe because they dont know whats wrong with their SUV? & are avoiding me. In the meantime, I have to rent a car to get to work.

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

Mercedes-Benz totally ignores the customer complaint. Will even go as far as lie to you and literally hang up the phone on you! I bought a slk280 used with only 14,000 miles on it within a year and a half. I noticed that the clear coat was starting to come on. I contacted the dealership where I bought it. They told me that it was probably acid rain so I contacted Mercedes and they said that they had no problems with their paint. I believe them. 2 years later my problems way worse and then I find out that other people with the red and silver paints are having problems with the clear coat peeling! If youre having the same problem please contact me through Facebook. I would like to help, by way of getting people together who have the same problem to start a class action lawsuit. Apparently Mercedes will pick and choose who they are willing to help and usually its those who can afford an attorney!

I had wonderful service whilst deciding whether to purchase an ML 250 BLUETEC AMG with premium pack model or replace my BMW with another BMW X5. I was contacted almost daily and looked after well with a good offer. I asked if the car had DAB radio (never expecting to be told that NO Mercedes cars come with DAB radio)! All cars have DAB radio, even basic starter cars!!! This was my main complaint all through my purchase, but was told I could connect my iPhone and listen to DAB. I was not overly happy but having liked the car and fancying a change from BMW purchased the car.My disappointment came when first using the car and finding that the equipment provided in the car was not compatible with my iPhone 6! I had to buy a converter!!!! Then, because of this the connection was not good and of course the connectivity keeps failing due to signal fall out!! I have never been so frustrated and nearly crashed the car fiddling with the equipment! I was unaware DAB was an optional extra AT 2,000!!!! Which I have since been told it will cost me. Customer service were not helpful, just telling me it was an option at purchase? I would happily exchange my Mercedes for a BMW given the chance. It has been a 6 weeks since I took delivery of the car and it looks like I will have to pay to have a conversation? Its a joke!!

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.

In December 2006, I had a bad car accident. An F150 Ford truck ran a red light and badly damaged my car. (The driver left the scene). I could not walk. My car was in the paint and body shop for almost 5 months & I had to rent a car for that time period. I only had the car 13 months at the time of the accident. The car stayed idle for so many months in the repair shop that the tires were stolen off the car, and Mercedes Benz manager said that was the time the tires should be replaced anyway (thats not true). I was not compensated for the tires. When I finally got the car back, it had swaying issues. I never knew when the car was going to sway, therefore, I was afraid to drive at a high rate of speed. The swaying was very scary!!!. The car went back to Mercedes Benz more than once with swaying complaints. They claimed their technicians could not find anything wrong with the car. I know that Mercedes Benz knew exactly what was wrong with that C280, but everyone denied the issue. Therefore, I had to continue driving the defected car as safely as possible until the lease matured. The swaying issues could have caused a serious accident & possibly death. I would not let anyone else drive it because of the swaying. I finally stopped complaining because it was useless!

I took my Mercedes Benz two weeks ago for service. The vehicle while idling accelerates on it own. Another issue when I press on the brake, squeaky sounds manifest. The button that ascends the rear shades doesnt work. As of today, Mercedes in White Plains has not called me to let me know whats wrong with my car. It appears Mercedes Benz reputation for good customer service is truly in decline. The staff has been nothing but unresponsive and inattentive to customers needs. Jeremy was the intake service person.

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

I have owned BMW, AUDI, FORD, MAZDA & HONDA. In 2013 I purchased a pre owned certified series 2011 ML350 from Mercedes St. Catharines, ON. Before the warranty was up all sensors died and the car went into limp mode. The dealer fixed this issue. Post warranty this is what has gone on the vehicle now. Timing Chain, Transmission, Oil Seal, Sensors Again, Seals for oil intake & filter housings and Transfer case for Transmission. I contact MB and they said sorry they could not help. I recommend that you never buy an MB product.

I was having some warranty work on my SL63 AMG at Five Star in Florence SC. The spoiler on my car needed replacing. While removing the spoiler, by someone with NO prior experience, he ripped through the fiberglass and destroyed my trunk. Five Star called me and explain the situation. They offered me 2 solutions,1 replace with new lid or 2 patch and paint. Considering the caliber of car we are talking about I chose the new lid. Once Five Star realized that Mercedes-Benz would not pay for their mistake they refused to replace it and returned to me a patched trunk lid.

2011 C class Mercedes - Car sounds like a helicopter (popping ,sputtering and vibrating) when initially started for 35 seconds. Mercedes claims it is a characteristic of the engine. Have been trying to resolve issue with Mercedes of Arlington and corporate for the past 1 1/2 years. If I had heard when 1st looking for car certainly would not have purchased. Very disappointed with Mercedes and would not buy another.

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

I am a small business owner. I operate a small cartage company that deliver specific products for specific clientele on a weekly basis in the Greater Toronto Area. I bought the business with a different truck from a gentleman I knew who learned he was terminally ill about 5 years ago. That truck gave me all kinds of problems, so earlier this year I decided that maybe it was time to go with something new; I decided to lease a Mercedes Sprinter (I feel that this is all relevant information, please bear with me). Now initially when I leased the Sprinter, I made an error in calculation and leased one that was inadequate to meet my payload needs (2500 with extended wheelbase). The monthly payment on this one was about $900, including HST. Admittedly, that one was entirely my mistake.After about 4 months, I went back to my dealership and traded in Sprinter #1 and upgraded the model of vehicle to a 3500 Dually with an extended wheelbase. In addition to the cost of the lease, an additional $6200 for the lease shortfall was tacked on to the lease value which had a drastic effect on my monthly lease payments (which are a handsome sum of $1109.90/month). This shortfall would offset the reduction in value since I drove the vehicle off the lot. Unfortunately, it was not long after this that I discovered a very real threat to my business which might force me to shut down operations, which also happened to coincide with a new promotion that Mercedes began specifically for Sprinters. I contacted my dealership to explain the situation, but with little result. All that was said to me was to contact Mercedes Benz Financial Services to see what the options are, which are very limited. Essentially, the options are as follows;a) I could voluntarily surrender the vehicle at which time Mercedes would then send it to auction where they would try to recover the highest value, leaving me responsible to cover the balance plus the tax. This option would have a very detrimental effect on my credit rating as it would not distinguish that it was a voluntary repossession, only repossession; b) Find a candidate to take over the lease (the truck has been on leasebusters.com since August 2012. See leasebusters ad ID # 132995 if youre interested); c) Either myself or someone else could buy the vehicle outright.Now, Im not asking for special treatment and I understand that I signed the paperwork making me responsible, but let me share a couple of other things that have happened in the interim. I have had two serious inquiries about the truck since it has been on leasebusters.com. The first was a pair of gentlemen who had just started a cartage business and were going to take over my business with the truck who had contacted the individual at my dealership (whose name I will not mention) who sent them the necessary forms. Now part of the issue was that because they were a newer company and lacked any sort of financial history, they were asked to provide personal guarantees on the vehicle. Fair enough, though it is important to keep in mind that my business was enough to get me the truck, so why not them? I mean they were intending to take over my business, after all (in case youre wondering, the threat to my business is not a sudden loss of business but something I dont wish to disclose).Now the second gentleman contacted me from Montreal where he is the president of a large, international multi-modal transportation company and we had actually agreed upon incentive fees and a pick-up date. When I contacted the same individual at the dealership, she once again sent the same applications to the individual for him to fill out. Upon realizing that he was being asked for personal information, he basically ceased all communication with me and effectively killed the deal, less than a week before it was scheduled to occur. I later learned that he was reluctant to personally guarantee the vehicle, especially when it was his company that would be taking over the lease, and not him personally. Needless to say, I was very frustrated at this point. I contacted Mercedes to find out why both business and personal financials were needed and wasnt given any explanation except that it was often the case in these circumstances. Since then, I have been trying to contact Mercedes Benz Financial to come up with alternative potential solutions, such as offering to pay an additional lump sum to bring down the monthly payments, in order to make it more attractive to a potential lease take-over candidate but to no avail. When I suggested this I was told that there would be no point in paying extra, as it would not affect my payments but rather reduce the amount of money owed on the back end of the lease. My business is closing at the end of January and as of right now, it seems as though I will have to continue making payments on the Sprinter until either someone takes it over or I take it back for repossession. If I take it back for repossession, I will have a long-lasting scar on my otherwise impeccable credit. I have done everything I can think of and Mercedes Benz is completely unwilling to assist me in any way. Mercedes Benz has put me on a collision course with bankruptcy. On numerous occasions, when dealing with someone from either the dealership or MBFS, I have been met with what can only be described as indifference. I feel as though I will be left with no other choice but to file for bankruptcy and start all over even though I have tried everything to pursue other avenues and solutions.

I am the original owner of a 2001 Mercedes-Benz S-Class for which I paid over $85,000. My car has a mere 54,000 miles on it and is in superb condition. A few years following the purchase of the car, the thread on my steering wheel began to unravel, at which time I replaced the steering wheel. The same situation has occurred again, necessitating the replacement of the steering wheel for the second time in 54,000 miles. In an effort to appease me, Mercedes-Benz has offered me a whopping $150 toward the cost of putting in the 3rd steering wheel on this supposedly top-of-the-line vehicle. In view of their response, I feel that Mercedes does not stand behind their products, which are sold at premium prices yet often contain inferior workmanship.

I bought this car in Dec-2016. From day-1, I could hear a screeching sound when applying the brake. When I reported, I was told that it is because its a new car and after few days it would stop. But I observed that this sound was not reducing at all and hence I took the car to the agency. I was told that they did some adjustments and the sound should cease now. I observed the same and one more agency visit did not resolve this issue. I have done annual maintenance/servicing in Dec-2017 & Dec-2018. Both the times I raised this issue but was never resolved.After each servicing, I used to get a Customer Servicing Feedback form where I raised this issue - but again it was ignored and never got any reply. In fact the mail I am forwarding now is a proof of me completing the survey this Dec-2018. Can I request someone in Mercedes-Benz to address my issue. When I decided to buy a Mercedes-Benz (after evaluating against Audi & BMW) I was 100% sure that I will not face any technical issues. But alas, here I am struggling to get some in Mercedes-Benz to address my concern. Can I expect a response?

I recently purchased a 2016 GLC300 and am appalled by the Navigation System. The GPS gives a one mile prompt when giving turn instructions. I was in the left lane of a 4 lane highway and heard the prompt prepare to turn right... no distance stated... no arrow on GPS screen to show mileage before turn. The prompt is ONE MILE from the turn. I was almost in an accident trying to get from the left lane to the right exit. If anyone uses a GPS on your cell phone you know there is an arrow with mileage stated for your next turn. The GPS on the Mercedes does not have this so you have no idea when your next turn is coming. Then the next prompt is 1/4 mile from the turn. Way TOO little notice for safe driving.Its embarrassing to be driving an expensive car with your cell phone in the cup holder utilizing another navigation system because the Mercedes is SO INADEQUATE. If Mercedes wants to market to younger drivers, they have to catch up with technology. Oh... and another thing... my home address isnt in the GPS system. I was told the system is only updated every year to year and a half. Again... a cell phone Navi system is updated to the minute. Get with the 21st century, Mercedes!

Faulty balance shaft - I purchased a new 2006 350E Mercedes in 2005. On my first trip out of town, the check engine light came on. Called MB, said it was gas cap. Light comes on but goes off. Had checked several e shaft problem. The total cost ranges from $6,000 to $8,000. After researching this problem, it appears the MB has known about this problem for several years. What are they going to do?

Mercedes-Benz dealership service in Pembroke Pines is the worse unprofessional people that I ever encountered on my experiences with Mercedes-Benz. From the service manager to the technicians, (if you can call them that way) they simply do not know what are they doing. There is no difference taking your vehicle to this place or a regular shop in 441 in Hollywood fl. In fact, you probably not going to have this bad service at ridiculous prices and you can be treated with most respect and professionalism.

The check engine light came on in my 2006 MB SLK 350. I took it into Mercedes dealership in the Richmond Auto Mall, charged me $250 to tell me that the Balance Shaft needs to be replaced, a repair in the order of $5000. On looking into the problem on the Internet, it seems MB SLKs from 2006 and 2007 suffer this problem, the balance shaft breaking down at around 50-60,000 kilometers. I have read that the metal used was too soft for O.E. specifications and that a class action lawsuit was filed in Oct 2010 and dismissed by a New Jersey judge November 2, 2011. I dont understand how MB can get away with this.

In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and Distronic. I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking.In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash.The MB manual states: “If active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” They are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on many $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation.

I purchased a new 2017 Mercedes Benz Sprinter van and at approximately 5000 miles I started having transmission issues. I brought it to the dealer 3 times for the same issue. Every time they tried different things from updates to the control module, replacing the valve body to even swapping out the transmission control module all with no resolve. They even had a technical rep come out and after 3 weeks in the shop it’s still not working correctly. I’m convinced that their technicians are glorified part swappers and they have no clue what theyre doing. This is my first experience with Mercedes Benz and it’s going to be my last because to date this issue has cost me over 25k in lost business from not having my van and Mercedes Benz could care less.

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

On April 3, 2012, I purchased a pre-owned 2007 Mercedes-Benz SL550 from a well-established Mercedes-Benz dealership for reliability and assurance. On September 13th, 5 months later, I heard a whining, grinding sound coming from the engine area. On September 14th, I took the vehicle to Mercedes-Benz of Encino wanting the dealership of origin to investigate the problem. Their diagnosis was replacement of the ABC pump. After considerable negotiation for what I considered their responsibility, I paid $3015.95. On Saturday, October 13th, I started my vehicle and a red indicator read ABC malfunction. Also, smoke exited from under the hood and oil leaked. Again, it was towed on October 15th to Mercedes-Benz of Encino. After inspection, I was informed the ABC system hose had burst. The initial assessment was $882 for repair. After several emails to the General Manager, I was informed the cost was $629. My argument is two-fold. Although, the vehicle was not certified pre-owned, I expected Mercedes-Benz to had fully inspected the vehicle prior to sale. Second, when installing a new major pump, why not install new hoses preventing this malfunction? The first repair cost was outrageous, and the second cost avoidable and ridiculous.

GL 350 CDI 4matic - I was driving, when I started smelling something burning in the car. Smoke fumes were emanating from somewhere under the drivers side of the dashboard under the steering wheel. I stopped the car and immediately switched off the ignition. The car was then towed away to the nearest Mercedes Benz centre. Does anyone know what the problem is?

The engine light was on and they had to fix it. I received the car the same day, after noon. But the next day, the light was on again and the car did not start.

The worst vehicle I have ever owned and the worst service. When you buy a vehicle 2016 with less than 1200 miles on it and they tell you the van should get between 30-40 miles per gal and you get 18.4 and the lights keep on going on and off, and the tires had to be replaced with less than 9,000 miles on it, and the doors and windows stick, and you go in to have the check lights corrected and ten miles down the road they are back on, when the fuel gauge is not accurate, and and and...I could write a book about this piece of overpriced garbage. I now suffer from Ford envy as I drive all over the country and I do not feel safe in this vehicle as lights are going on and off all the time including check engine lights. Ive had more problems with this vehicle and spent more money in the few months Ive had the Metris than I have ever on a vehicle, and I usually get between 250,000 and 325,000 miles on a vehicle.The salesman left the dealership right after I bought the van and the service dept. instead of fixing the warning light they filled the fluid levels! Ive already talked two friends into not buying a Mercedes! The salesman told me they only allowed 100.00 for my van which had 4 brand new tires and battery as they could only scrap it. I would have taken it back and given it to public radio but he said they had already sent it off! Should I go on? When I had the tires replaced because they said they were not safe I took the tires and they look fine to just about everyone who has looked at them. I had to have air put into the tires two days after I purchased it as the light for air pressure was on. I am a professional and because I am a woman I pay attention to vehicles and everything that affects me and my business. I am now going to see if I can get any money for this piece of junk and buy another van, Hopefully this will be from a decent company and will not have chocolate on the seats when I get it. Never buy a Mercedes or deal with their salesmen or service dept. Anyone want to buy this cargo van? Oh they told me that the Metris is a cargo van but you shouldnt put any weight in it!

I have a 2012 GL450 with only 40k miles on it and I have had to have the front suspension replaced and/or fixed 2 times in a few months time. I researched if other owners have had this issue and yes it is a known problem since 2008. The MB dealer even knows of the issues this system has had. The problem is serious and is going to cause someone to lose a life or get hurt severely. The front suspension will just drop while you are driving and you receive a malfunction airmatic error on the dash. This seems to me a recall issue, but for some reason MB does not recall and fix the problem, until I guess a family loses a life. Fortunately my vehicle is still under warranty and they say they will fix it, but this is not my concern. My concern is that this issue is a real safety issue and the NHTSA needs to look into it. Look Takata stepped up and are fixing their faulty airbags, MB you need to fix your suspension systems before someone get hurt or killed.

2010 C-300 4matic - I purchased my first MB in August 2014. Very excited and happy as this was the car I had always wanted. I have not even made my first car payment and the car was not shifting properly then on my way to work acted like it was in neutral. I pulled over and called roadside assistance. Car towed to dealership where I have been told the transmission is gone. I do have a warranty on this car; however; I was told that they could not locate a transmission in the whole United States. I was given a loaner and told it would be a while before my car would be ready. I feel like I am being fed a line of garbage. I do not trust that this car will be reliable. I am at a crossroad as to whether I wait for this vehicle to be repaired or do I demand a refund and find another car. I am so disappointed and disillusioned with what I thought was going to be a dream come true. Any advice?

Sporty, stylish, and great performance... I love the Mercedes C300. Disappointments - interior is stylish but feels plastic-y and cheap. The seats aren’t real leather and they eventually crack.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

2014 E350. Having problems with the ECO system! Its been in the Benz shop 3 time and still not working. I will try 1 more time before putting a complaint in with BBB!! NOT HAPPY AT ALL!!!! May go back to LEXUS!!

I live in NH, purchased 2017 GLC 300 in the Spring and was told I would need winter tires (which I always need on my SUVs). Salesperson did not tell me I wouldnt be able to get snow tires for this car. The tires are run flats and the size is a rare run fast snow tire size. MB USA told me I could purchase regular snow tires, but then I would have to purchase a new wheel and tire for a spare at the cost of over $700 just for the spare! Even if I wanted to buy a spare, the car is designed for run flat tires only and there is no place to store the tire and no jack, etc. I told MB that I refuse to buy 5 regular snow tires, and lug the smelly spare around in the back of my car. Additionally, it would take up all the space that I use for luggage, groceries, etc. I am insisting on returning the car. I spent a lot of time considering a new SUV, and would have immediately taken the GLC 300 off the list if I had been informed of this situation. So, here I am in NH, living on a steep dirt road without snow tires.

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

I bought my 2016 C300 Mercedes approx. six months ago. Three months after I bought it I started hearing a beeping noise that is coming from the engine when its turned off. The beep last 2-3 seconds and happens every 6 seconds. The dealer initially told me theyve never heard of something like this but after I showed them my google search they said theyd look into it for me. Today I sent them a video of the noise and they said that its coming from the AC equalizing pressure which is normal. Im very frustrated because Ive never had a car that makes any noise like this. We purchased this Mercedes and expected to be getting a well-built car. We are very disappointed in the quality and that Mercedes expects us to just live with this noise because its normal.

My experience has been nothing but a disaster from both Mercedes-Benz dealership in Kansas and MO. They are very racist against people of color especially to women. Ive never been treated so bad. You never get offered the same services as other individuals. This makes it very upsetting that I purchased this vehicle. After the salesperson was confronted about his behavior now he wants to try and pretend it didnt take place. Yes it did happen and he needs to own up to it. He doesnt need to work with the public. I dont recommend purchasing a vehicle from them to be humiliated.

One of the most incredible thing. I bought for my daughter (16Y) a GLC300 for 60K in Delray Mercedes with no park aid assist (bip bip bip), amazing nobody telling me that I need to buy a totally useless package in US named active parking assist to have this, absurd. Korean, Chinese, American, Italian and even the majority of German cars this is standard, but Mercedes force you to buy a useless huge package to have this small and totally necessary sound warnings park assist.

I buy a GL 450 2013. I was happy until 12,000 miles the car began to vibrate rudder. I went to guarantee and the rotors were damaged and they change. They said the warranty did not cover. Well.. they change!! Now I have 38,000 and again were damaged. It is impossible that every 15000 miles the rotors are damaged, and I have to pay $ 2,000 without the brake pads. I am upset because I had Ford, Cadillac, and Dodge, and had never seen anything like that. If someone with the same problem I would like to know.

My car is a 2013 Mercedes smart car. It is without saying absolutely wonderful on gas in town and on the highway. It has sunroof, electric windows, back windshield wiper, and heated seats. I wanted a car that was small but safe. I watched several crash videos and consumer reports before purchasing and paying cash. I get excited every time I drive it. It has an awesome amount pick up. It can also be drove manually and gets great gas mileage. However, I would include a simpler manual for how to diagnose all the electrical untangle figures that pop up on the dash and a meter or tool to reset. It has no place jack or spare tire too. But I am incredibly pleased with my purchase.

This car is overall a great car and I love it. I had a 1999 Mercedes before this one and was in a head on collision. It saved our lives. Thats why I got another Mercedes. The only problem I have is that its hard to change a tire compared to American made cars.

I purchased a 2016 “Certified” Mercedes Benz GL550 with low mileage. Like maybe 22,000 miles? This is my 4th Mercedes I purchased and got serviced through MB dealerships. Two were new. Two were certified pre-owned. I did not even haggle with Silver Star Mercedes in New York on the price. I purchased a number of upgraded warranties, bringing the total up almost to $80,000. This vehicle was advertised as “certified.” That includes a 27 point checklist on the exterior of the vehicle. When the vehicle delivered to me, I sent pictures to the dealer within an hour of receiving it.There were a number of issues. I sent pics and contacted them, including the owner. The GM, Rob, got back to me and left a message. I tried contacting him back many times, left messages and never got hold of him. Finally, I left a message suggesting he text or email me a time he is available to speak. No response. So I contacted the owner again. No response. I live in Pittsburgh so I couldn’t just go there. Finally, I called a Mercedes Benz US customer service. They said I have to work through the dealership to resolve it. I told them I have tried and they won’t respond! So I tried to call Mercedes a Benz Customer Service another day, hoping another employee would be more helpful.Again, he told me I had to work through dealership for resolution. I said AGAIN that they won’t get back to me. They wouldn’t even call them for me and ask them to please respond. Like I said, this is my 4th Mercedes, with each getting more expensive! I was considering buying a G-Wagon, but forget it! I’m DONE with a Mercedes! I’m going back to BMW. I NEVER in a million years expected such a terrible experience from Mercedes! The damages were only about $1,500 to fix. My local dealer was appalled and got me an estimate. Never buy a Mercedes if you are buying a certified vehicle that you hope the company stands behind!

My small CLA250 sedan is comfortable and fuel efficient. It handles like a dream. This is about the only MB which gets very good mileage per gallon. I used to have a C300 which just ate up gas without much to show for it in the performance department. The CLA250 is a fuel efficient small size luxury sedan which delivers on precise handling and performance.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there arent any open recalls. I have never seen such a thing! **

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheels ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES. My mechanic suggested I contact the dealer. I have called the dealer 6 times, and each time they have said someone in their service department would get back to me. I gave them 1 week after each call to get back to me. I have never had a return phone call. The last time I called I asked for the manager. Again, promised call back, with no call. Then I reached out to make a written complaint on MB of America, still no response. I finally called MB of America customer service and did speak to a very nice man who agreed, this is not a normal thing to occur. He researched to part to see if there was a recall, none found. Then he proceeded to only provide a case number for reference if it happens again... This cost me almost $1000 dollars and I dont believe I should have incurred this expense on a vehicle with only 18k miles on it. For a vehicle maker who claims to be responsive, Im not feeling satisfied.

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.The last year we put on 4,000 miles with no mention of any of these issues in prior years. While I understand somewhat (again usually 100,000 miles) the repacking needs, the other two items were completely a failure of the vehicle to perform properly and unusual failure (I would hope) of things that I have had cars with over 150,000 miles without issues. I called Corporate, after the dealer gave no assistance, as I thought those repairs should be covered with such low mileage and care given to the car throughout its life. They offered $600 off if all service was completed at the dealership. Ive had a Buick that was 2 years out of warranty with 42,000 miles engine replacement all the way to the torque converter because of the engine failure and cost me $100.00. I always thought Mercedes was a quality vehicle, and I was sadly mistaken. Do NOT Buy Mercedes.

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

This is my second C class and the tire quality has definitely deteriorated. The tires dont reflect the high quality and brand name associated with it. I have had several punctures over the past 2 years, the tires wear rapidly. My husband drives his BMW very similar to my C class and his tires and service is far superior. Every tire mechanic seems to concur. Its such a shame.

I love it! Great power (305 HP) and acceleration. Comfortable ride, great handling and good technology. It will spoil you and make you not want to drive other crossover SUV’s. Excellent sound system and great integration with the iPhone.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

I have a problem with one of the vehicles we have bought with Mercedes and I would really appreciate assistance in solving this problem. I have bought all my Mercedes from Mercedes-Benz Angelopolis. I submitted a letter to the dealer and they told me that they have not received answer from Mercedes. To date, we have seven Mercedes vehicles and none of these had experienced problems before or had manufacturers defects except for this Class A-190. The vehicles we own are: one Class ML 350, two Classes ML 500, one Class A 190, one Class C, and one Smart.The only reason we have continued with the brand was the durability and the confidence that the vehicles gave us; it was reliable, as what I used to say. The vehicle, Class A-190, which has the problem has just 30,000.00 miles. I cannot conceive that a Mercedes has major problems with such a short mileage. I insist that the only reason Im still buying Mercedes is because of the supposed level of quality and service life of the vehicles. I hereby, request this to be reported to the plant in Germany and to repair the vehicle at no cost. Its not a Chevy, GM or a Ford; its a Mercedes. Its what the vendor say when you are paying extra money for a Mercedes, and it should last as a Mercedes. My wife almost never use this car. If this is what we expect from the brand, it is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope this will be resolved. 30,000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with them but in no way I will accept them trying to rip me off. This transmission came defective from the beginning. Four years ago, we started to buy other brands for a couple of problems we had with the service; while Ford and GM, are still a mess, at least Toyota has given us good service. Last year, we bought back with them the Class C and the Smart. A couple of days ago, we were evaluating to buy another Class ML-500, but after this, we do not know what to think. It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.I wont buy a Mercedez Again and I will suggest that everybody chose another brand.

Mercedes slk 350 - 20,078 miles and its been in Mercedes shop 6 different times for all kind of reasons. 2 different times for wheel sensors once cause headlight come loose and fell battery replaced after one year. Parking light snapped out of bracket. Trunk opened while driving down hwy for no reason. Has other electrical problems that occur every so often. Spoke to customer service to no avail. Vehicle never been in a accident. Just very low mileage car. Dont buy Mercedes and oh also when you take it to the dealership you gonna wait on parts too.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

I had just changed my BMW 320i 2008 model to the new c250 2012 on the 25th of March 2012 and after 20 days, the local dealer, GNA, offers free maintenance for this model for the new buyers. This made me very angry that I specially asked for this. I think I deserve to join this offer.

I love my car...HOWEVER, the price to get it worked on at a Mercedes dealership is absolutely ridiculous! They will try to get you to change your windshield wipers and charge you several hundred dollars when you can buy online and spend 50. I dont know if the upkeep price of the little things that go wrong are worth the hassle and cost. You really need someone who is Mercedes certified to work on your car. I brought mine into a shop to get an alignment and they couldnt do it so I will have to bring to the dealership.

Mercedes Benz 2002 model - My car had no power and went in for a service (R29,000) 111,000 km. I got it back, went to Pretoria and on my way home, it happened again but this time even worse. There were no power. I got home and went to somebody else to help me. There they found that my car had dropped a valve on the no. 1 cylinder!! I had to buy another engine. Now I want to know how could that be possible because my car had all its services in time. Please help me.

2008 MB e350 sedan with gas, fuel pump failed and the replacement for a California high efficiency emissions car has a metal tank that is not repairable. The pump is built in and cannot be replaced w/o replacement of the entire tank costing $2800 for parts only. There is a warranty for all gas e350 due to leakage of gas but the metal tank is excluded and I have no recourse to repair or replace except thru m/b, no aftermarket parts or anything. Has anyone have success with this unique problem in repair or replacement?

Bought a new 2014 Cla 250. We have 32000 mile. The run flat tires blow out at any time and theres no spare, you have to tow it. We have gone through the original plus three more tire repair. A rim cannot handle any potholes and going through my second overprice windshield to get a alignment. You have take it back to the dealership. About ready to get rid of it.

2012 ML350 blue tech 38000 miles. Clicking noise sounding like a valve tap (non-mechanical description) but traced to the high pressure fuel pump. Selling dealer replaced the pump, noise disappeared for a month or so and has returned again. On visit to other than selling dealer, shop foreman listened to the vehicle and said he hears this noise all the time and dismissed it as a common occurrence. Find it rather surprising the MB hasnt come up for a fix for this very annoying noise. Any other solutions out there?

I will be very brief. THIS IS THE WORST SUV YOU CAN GET. Having this experience now I would love to get Hyundai or 2 of them for the same price and live a quiet life with money leftover so I can go to Hawaii. Problems, problems and problems, MBUSA is a worst dealership in US which does not even stand behind their products. My local garage was more helpful than their service. Just an example (not to mention legendary brake light socket problems), both of my front doors power locks have stopped working after 15 months (could not survive one winter in New York due to cheap plastics used in actuators or something). Even my Ford Expedition truck is better quality than ML350 and I have never liked Ford quality. BUYER BEWARE: STAY AWAY FROM MERCEDES BENZ. I AM SURE THAT CHINESE ARE MAKING BETTER CARS THESE DAYS THAN GERMANS. SHAME ON THEM. SAVE YOUR MONEY AND HEADACHE.

Leaking fuel sensors on Mercedes Vehicles... Everyday, I run into more people with this problem. The dealers and Mercedes Benz Corporate only care about one thing >> PROFITS. If you are lucky, they may cover half of the parts and charge you the labor to repair/replace the leaking sensors. Just hope that your gas tank does not need to be replaced. They are getting hundreds of calls a day on these Leaking tanks and sensors. This will end bad for Mercedes One day in the near future someones house is going to burn to the ground because of leaking Fuel in the garage next to the water heater.My wife had the problem in her CLK550 2007. The dealer Fletcher Jones of Newport Beach gave us nothing but trouble and getting the problem fixed. Her car has 7000 miles on it. Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport CA for NOT doing the right thing for their Customers. This is a Serious fire and explosion Hazard. The fix can run 1300 dollars all the way up to 3500 dollars if you need a new fuel tank. The estimates online say that as many as a million vehicles are using these defective Sensors (I think it is a lot more). Keep in mind these sensors are located directly under the rear passenger seats under access panels. In my wifes vehicle, we actually smelled the gasoline in the cabin and the garage. Also note all of the leads and electrical lines going into this sensors in contact with the raw fuel/gasoline.Defective products are not just inconvenient for consumers. When products fail due to bad designs or manufacturing flaws, they can cause injuries and cost consumers significant financial loss. Manufacturers have a responsibility to comply with industry safety standards and to WARN consumers of any potential dangers. If physical injury or financial harm results from their failure to do so, and when other consumers have suffered losses similar to yours, the manufacturers may be held legally responsible through class action lawsuits and complex multi-district ligation (MDL).

First failure at about 30k miles, humming noise... Dealer changed hub and bearing under warranty. Just over a year later and a catastrophic failure of exactly same bearing, caught just on time as I was ready to drive to California. It would have been possibly a fatal accident. Mercedes Benz refused warranty work since the car was out of factory warranty. The bill was over $3000. Fortunately, I had purchased an extended warranty from a NON-Mercedes source. However, I strongly feel that Mercedes should have covered the repair. Many attempts with Customer Care center... They will not respond in writing (email) and now they do not return phone calls...

I leased a 2019 GLA 250 from Mercedes- When I was negotiating the price I was told it was a demo. I said fine to that. I negotiated the price on Thursday October 24th, 2019, for a Friday October 25th, 2019 delivery. I was told the car had 1718 miles on it which was the deciding factor to me for agreeing to say yes and no further details were given to me. I relied on those representations to say yes. The next day October 25th, 2019 at 4pm I arrived at the dealer to take said delivery. The car was parked outside and was prepped. I noticed a few dings on the car. When I walked into the show room, I met the reps and told them my findings on said car. I was told that “this was a loaner and that there was bound to be imperfections”. This was not expressed to me prior. I then sat in the car an noticed the scuff on the dash and the mileage being 4424 as opposed to the mileage being 1718. I was shocked and speechless at that point and expressed my displeasure and the reps were equally shocked at the mileage difference. I hesitated on signing but was rest assured that all will be handled. I expressed to Mercedes of Brooklyn that I would like to have the brake pads changed and the minor scuff removed. I was told that they will look into this. Today is Monday October 28th, 2019 and I am told that they will not remedy the situation at all. Very unhappy!