No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

I wanted a certain blue color but there were not many choices. I wouldve gotten a different car that came in the color I wanted but my husband insisted on getting a Lexus. When I got it, it was shiny and looked as new as any car Ive ever seen. On the inside I had no problems as it was clean and well kept. My husband says there werent many options for customization or upgrades. He also said that we wouldnt need it anyways because the car is perfect as it is. I only needed 3 seats but there is more room than that so we can put other things in the seats when we arent using them and if we do need the extra seating for whatever reason, we can put the other stuff in the trunk.

I had a worst case scenario of a safety recall: defective valves broke and I had total engine failure. Lexus did honor the repair, though I was under 100k mileage, I was over 3 yrs. They kept car 3 wks, replace one engine block and the valves. I paid for brakes, flushing system, and a new starter (car suddenly didnt start when I went to pick up car after 3 wks. Strange! Starter was another $1300. Car has 67,000 miles. This car is terrible... The brakes I can feel under foot and they sound like they need new brakes, not like they just had a brake job. The engine runs rough and loud. Makes some noises. The car also has a roar. The driver door even squeaks now and the whole car makes a noise and is rough. Its embarrassing! Has anyone had any problems? They had to take it apart and put it back together... Im thinking they didnt do a good job. Its not the same car. Any help or advise? I dont even know what to tell them.

I purchased a 2007 IS250 new...I recently sold it seven years new with only 90,000 miles on it. I was very faithful in the maintenance of my car. I received a notice from Lexus saying if my cars idol changed or seemed different, to bring it in and they would check to see if car stored any codes and if it had they would fix it. Although they never did say what may be causing the misfiring!? My car never stored any codes although it did at times feel as though it was going to die, and after speaking to others about situation, I found out that they too had a Lexus with same issue that never stored any codes. The two people that I know personally and on a regular basis have had their pistons replaced by Lexus at no charge and this is the same thing that was wrong with my car. I did not wait to see when Lexus headquarters would ok my local Lexus dealership to repair pistons in my car. I got rid of car that I should have owned for another seven years and another 90,000 miles!! It is unfortunate that Lexus is sweeping under the rug that these cars have piston issues and that the piston issue can create other issues with the cars. I can write forever about all the other issues that it caused me and two other people I know. If I ever find that there is a class action suit I will be including myself in that suit. I now have a new car and a new payment. My Lexus was paid off when I bought it new. And, of course I shouldnt have a new car or a new payment as again I shouldve owned my Lexus for seven more years and 90,000 more miles!! I did not buy a Lexus and I will never buy a Toyota product again );

Purchased the pre-certified SUV (2013 Lexus GX 460) with 22k miles. The following week I noticed the front left bumper was detaching from the body. Brought it back to the dealer who sent it to auto body shop to have it repaired. He installed new pins. The following month noticed the same bumper plus the rear right bumper panel was falling off. Brought it back again, this time they placed a bracket into the panel. Approximately 6 months later, the same issue occurred so I kept pushing the panel back in. In June 2018 I noticed the rear and front bumper panels were worse than ever. Just returned from the dealer and was told at this point there is nothing they can do since this a manufacturing defect that is common with Lexus as well as Toyota vehicles. The only way it may solve the problem permanently is to replace both bumpers!! Owned a couple of Lexus SUVs in the past and never had this issue until I purchased this model. NEVER BUYING A LEXUS/TOYOTA AGAIN!!!!

Tried Mercedes, drove him to 4 years, a decent car. BUT, after Lexus, I realized that she excels. Good streamlined, pleasant to look at, beautiful design, high-quality assembly. Also made of solid metal, in a collision it will not crumble. It contains more than 5-6 people, places inside enough, but still, for me, his wife and child, this is the best option. The trunk is large, fit a lot of things, a spacious. I recommend to everyone. I am confident in this brand.

On January 18, I filed a complaint about my accident with 2007 Lexus 460 where none of the safety features in the car operated which exposed me and the passengers to serious danger and hospitalization. You definitely know that European cars are well equipped with operating safety features. Of course, I was disappointed with Lexus’s safety features failure. This may drive us to think which is safer, Lexus or Mercedes or other European cars. I do look forward to hearing from you favorably. Thank you.

If you own Lexus ES350 and 300h model from 2013 to 2018, watch your trunk lid. It has design defect and mild wind can bring it down at three time the speed and hurt you. The trunk lid has spoiler which Lexus has never tested in open condition and is hurting many people. Per Lexus this is normal. We are ready to file lawsuits for Lexus. They ignore safety hazard.

Lexus has a broad range of varieties to choose from. Personally I like the 430. Its very roomy, gets around to notice and stop it and its a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof. The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.

Ive upgraded the rating because the dealership decided to replace the water pump with a new one. It was not honored under the powertrain warranty; however, done as a good will gesture. The whole ordeal was terribly stressful but Im thankful I have a new water pump. I still think Lexus needs to work on Customer Service.

Even though my 2007 RX 350 Lexus was parked in the shade, the dashboard cracked and spread all over. I was so disappointed. I have no idea how to fix the cracks and it looks like I have to reinstall a new dashboard.

When buying a Lexus, you may have a larger initial investment but you will have a high quality car that needs little maintenance. Personally, our Lexus purchase was the best we have ever made in our last 40 years of buying experiences. The comfort is excellent. The low maintenance saves you money. And a Lexus will give you many more miles of driving than the average vehicle.

There is constant smell of gas in and around this 2008 Lexus IS250 in summer months. This has been an ongoing problem for two years now during the hot months.Also, the engine bogs down and has required complete top engine cleaning (Valves) done twice in less than 40,000 miles. Which when occurs, prevents vehicle from going over 25mph.

On December 2011 I took all my savings to buy the best luxury car to drive and enjoy my Golden years. After receiving various recommendations and reading the reviews I decided to buy a Lexus RX 350. I went to Lexus of Wilmington and purchased Lexus RX 350. The dealership assured me this car would easily last for more than two to three hundred thousand miles if I changed the oil in a timely fashion. On September 21, 2019 the temperature gauge showed my car was overheating, I immediately took it to Newark ToyotaWorld. They found no leaks and there was no warning code or indication on the display panel of any malfunction. I have religiously done maintenance as recommended based on the professional advisement of Lexus from the date of purchase. All maintenance records can be obtained through Newark ToyotaWorld.After taking the RX350 to Toyota on September 21st, I was told by the Newark Toyota dealer that my car needs a new water pump and engine replacement. The cost to replace it with a used engine and no warranty is $8,049.49 and the cost to replace for a new engine is $14,985. I was told to remove my car from their parking lot within a few days. I talked to Lexus customer rep Cindy and Lis ** complaint #**, she told me to get my car towed or transported to Lexus of Wilmington to further analyze the engine malfunctions (I have already spent $120 diagnosis fee, and $100 in towing charges). Why I need to further waste more money for towing to Lexus of Wilmington, plus their diagnosis fee, when it has already been determined by a professional Engineer that there is no compression in the engine, Radiator is leaking, water pump and battery is discharged.Since I no longer have any reliable transportation, I have turned to public transport to go to doctors appointments, and receiving rides from my neighbors to run daily errands like food. I have depleted my savings funneling money into this so-called world class Lexus, now I have no money left to buy any new vehicles. My dream of enjoying my golden years driving a dependable luxury car has become a nightmare. I wish I had gone with a competitor’s product in hindsight. I feel I was cheated out of my money, knowingly I was sold a Lemon by Lexus of Wilmington. Company/dealership has defrauded and I can do nothing.Zubair

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

I took my 2011 RX 350 in because I noticed a small bubble in the side of my rear driver’s side tire. The dealer told me it was not covered under the warranty because it was a road hazard. This is nothing but an excuse not to cover it. If it were a road hazard then there would be some kind of mark on the rim and/or the side of the tire, but there is none on either. I feel that this is a defect in the tire and should be covered under the warranty. It probably started out very small and is now about an inch and a half long, from the tread inward. This car only has 7,400 miles on it. This is my second lease of a Lexus. I feel I should be treated better than this and the tire should be replaced.I would like someone to contact me regarding this ASAP. Regards,Steve **

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

Please review this article before considering the purchase of a Lexus as there are fees once a one year. Grace period expires for both the remote start feature and navigation. https://www.thedrive.com/news/18313/lexus-charges-a-subscription-fee-for-remote-start

I own a 2012 Lexus CT 200h. Absolutely love my car. 2 1/2 weeks I was in a car accident that was not my fault. My car went to Lexus of the quad cities to get an estimate. While in for getting the door fixed rust was noticed on both of the front door seams. We questioned it and had to get in contact with Lexus. My husband talked to Shawn directly at Lexus. They sent someone out to look at my car. Since my car has rust on the seams they will not cover it, as it is not rusted through. Lexus warranty says corrosion or perforation for 6 years unlimited miles. Since the door was already being painted it would not cost anymore to fix the seam under the door. Shawn told my husband nothing he could do about it and no one else he could speak to. I dont know about you but who wants to spend $40,000 on car that is only 4 years old and its rusted. I guess I thought buying a Lexus was not buying a Ford Focus, even though I owned a Ford Focus 10 years ago and it never rusted. Customer service not good, neither is warranty.

I was looking for a nice sedan, and all the options available really blew me away. Very glad that I had decided to go with Acura over other options that were out there. A major selling point for me was the quality and sturdiness of the power windows. I was looking for something that will last me and not cost an arm and a leg when they break down so frequently. Ive had motors for windows go bad in several of my previous cars, so it was a must to find a brand with quality power windows. The windows work really well. The car is mainly for myself so I could really care less about the space, but if I do ever have passengers, Im pretty certain they will be very comfortable and that is awesome. I believe I will be staying with Acura the next time I am shopping for a vehicle.

Lexus is generous enough to defer lease payments up to two months. This means of course that those payments will be due at the end of the lease. However if your lease ends 3 months from now that makes no sense. In this uncertain times where people are getting laid off or businesses have been closed it would be nice if Lexus would understand that. How hypocritical is it that they have a promo with no payments for 90 days on new lease or purchases only. So you have to commit to get in debt in order to get that benefit.

I am an owner of this model mentioned in title and did not know what I was getting myself into when purchasing this vehicle. Should have done further researches. Anyway, we learned from mistake. This model is well known for his faulty ABS actuator and Lexus would not want to replace it saying that you are out of the warranty time frame of 5 months (Despite the very low mileage that you have), when they know for sure the car was made with a faulty part (which is why they extended the warranty on it in the first place). That is very low coming from Lexus. They are supposed to be one of the world class customer service especially considering the price of their product. Like I said, Ive learned my lesson. Last Lexus car here.

I have 2 Lexus cars, one 2007 ES 350 and one 2005 RX 330. As several Lexus customers are experiencing, I too have a leaking rack and pinion on my RX 330. With just 60,000 miles plus. I found this problem when the service adviser inform me about this problem. I was surprised that this so-called quality luxury car will give us some problems at a low mileage. I just have my oil change last month and quoted me about $1,800 to repair. What a quality car we have to just spend this much for a low mileage and my wife drives this one from home to work and vice versa. Lexus should do this repairs at no cost to the customers if they want to claim that their vehicles are built with a seal good quality and workmanship and recall this vehicles because there are so many Lexus owner out there who are having the same problem. This issue should be taken seriously before anything else and serious things happens. I will never recommend Lexus to my friends so they will not experience this kind of dilemma I am experiencing and maybe patronize so other vehicles.

I bought a Lexus GS 350, new in 2008. I previously owned (2) Lexus GS 300 and had not major problems with either. I bought the 2008 because I knew I was retiring, would be traveling (out of town parents/relatives) and there were such great reviews as it is now about the car: reliability, safety, craftsmanship. I maintained my car well, especially the oil changes, every 4,000 to 5000 miles. I had an oil change in Feb 2014, 86290 miles. On April 7, 2014, Low Engine Oil Level light came on (89676 miles), a total of 3,386 miles. I was told that the car was getting older and to check it and add oil if needed. May 21, 2014 the light came on again (92,847 miles) a total of 3,171 miles. And the list goes on! Of course the consumption tests says within consumption levels. I now have 121,817 miles on the car as of today. Im adding a quart of oil about every 2 weeks. I had the oil changed today 11/3/15 (**), and they wrote on the ticket oil level low prior to service. Lets see how long it will be before the light comes on again!Im sure Lexus knows theres a problem, no car just burns oil for no reason. I wonder are they telling those buying their cars that theres a Consumption problem after so many miles??? Probably not!! I have two friends, one with a GS 300 and the other a RX 300 that are having the same problem. I have a 1989 Mercury Marquis, within excess of 225000 miles, and Ive never had to add oil between oil changes. Nor has my husband who has a 2006 Ford Expedition with 148000 miles!! Something needs to be done and Lexus should take responsibility for this problem. Lets try to get it out to as many people as possible. If someone has a lawsuit in progress contact me, **. Id like to join the suit!!! Im 68 years old and shouldnt have to purchase another car; it wouldnt be a Lexus if I did!!!

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

Took my RX330 into Pohanka Lexus in Chantilly, VA for a state inspection on 9/14/13. My car was rejected due to the passenger side mirror. In order to not drive around with a rejection sticker, I inquired about how much the mirror itself would cost. John informed me that the mirror would be about $450 plus $65 for labor plus a replacement bulb was needed above the license plate giving me a grand total for a side mirror and inspection $600.44.A front mirror doesnt even cost that much. When I asked why was it so much, the reply was because its motorized. I had visited another Lexus dealership 3 months prior for tires and nothing about the side mirror was mentioned. I feel like I was taken advantage of and that Pohanka Lexus overcharged to replace only the mirror for my car to pass inspection.

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

Oil Sludge in RX300 2001. Currently just getting estimates of up to $5000 to repair the problem. When I call up dealers no one knows about this problem, but I see there have been settlements regarding this situation. It mentions Toyota has received 3400 complaints about this problem.

I love the brand. It has smooth sleek lines, beautiful heavy tires, chrome features, lavish detail, rich and beautiful colors. They are like riding on clouds and make every driver feel like theyre royalty. I feel like a world renowned superstar and the world and roads are my stages. Though it is a luxury car, it seats a full family very savvy and comfortably. Leather seats and plush detailing makes for very smooth sailing. Plus, the cars are very easy to optionalize and upgrade. Every driver can personally make their luxury liner their own. Truly the envy of everyone else on the road.

I will never buy another Lexus or Toyota product again. The last Lexus ES350 I owned, is the last. I do not know how in the world Lexus could call a Lexus ES 350 “Bulletproof” when the heads blew on the one I had at 145,000 miles, not mention the failing computer, the alternator, the Vehicle Stability Control, and let’s not forget their melting dash, the allegedly lethal Takata airbag system, and years earlier that accelerator problem. I do not understand how anyone who had problems I had could possibly call it reliable. The whole experience was shameful. Given my experience with a Lexus, I now question Consumer Reports rating system for rating that company number one in reliability. I had American cars I got three to four times the life out of than this supposed “Bulletproof” reliable car. I am sticking Mercedes, Genesis, Honda, Mazda, Kia, or Hyundai. In my opinion there are better cars for the same or less money than the Lexus ES350 I owned.

On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

I took my car in for diagnosis, after hearing a low grinding sound. He a bearing in the pump was failing and the pump needed to replace at a cost between $2,500 and $3,000. To access that pump, the engine needs to be removed, that takes 16 hours! While youre having that work done, he told me to also have the spark plugs replaced. Get this, the average cost to replace them is $311 to $396. The parts cost is less than $20. The remainder of the cost is labor. I think the costs for doing minor repair jobs is ridiculous - whoever heard of removing the engine to replace the water pump (replacing the plugs at the same time, saves you money). Id like to meet the numskull responsible for this thoughtless design and tell him a thing or two. Do these two minor job.

Lexus come in various styles; Hybrids, sports, and sedan, and SUV models. The best thing is that it has safety issues, which is the state of the arts. Moreover, its reliable with lots of comfort and at affordable prices. I really like this brand. The comfort features are really nice and makes you truly enjoy all the comforts of sitting in your favorite chair in your home, which also comes in any of your favorite colors to fit even the most variety imaginable. The upgrade from the previous models are truly noteworthy. The GPS, along with rearview cameras and signaling when theres on coming traffic on either of your blind spots. The warning features are really good news. Theres also a lot of room available in both the front and back sits. You can comfortably fit five people in the sedan, and 11 individual the SUV model vehicle. The sports car however can only fit two passengers in that model.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

Have a 2008 Lexus RX 350. Dash board has begun to crack everywhere. Contacted Lexus to no avail. New dash is 1400.00 plus labor. They know about this problem and are choosing to do nothing. Taking the GM approach to their poor quality. Ignore it and hope it goes away. Not very good for business. Really kills the resale value. Who would want to buy a car with cracks everywhere on the dash. Will have to think twice before buying another.

Put in gas, change oil, just drive and enjoy. This is my fourth Lexus and I found no fault with any of them. I would not consider any other brand for my personal use. The only other cars I own are also Toyota products.

I purchased a 2018 Lexus in December and was told by the dealer that it came with Lexus Enform which came with a booklet of complementary services. I signed up for Lexus Enform along with the complimentary trial of Sirius radio and WiFi. The WiFi subscription is offered through Verizon wireless as mentioned on both Lexus Enform and Verizon’s website. The free trial online sign up instructions on Verizon’s website did work and I then called the number listed on their website which is Lexus Enform who then routed me to Verizon for sign up. I spoke with a sales member at Verizon who stated he was signing me up for the free WiFi trial offered by Lexus Enform.After signing up in January I never received a bill or email from Verizon but was shocked when I received a collection notice from Verizon in April, who claimed to have billed me for three months of service. I called everyone, the dealer, Lexus Enform and Verizon to ask why was I billed for a complimentary service and how they will fix the problem. They all blamed each other for the issue and have not received a solution. Lexus Enform confirmed that the service is complimentary for a year but is unable to fix the Verizon issue even though it states on the website the service is provided by Verizon. Verizon confirmed that I was signed up incorrectly for the complimentary service and refused to help me. I’m currently waiting for a call from Lexus Enform customer care for a response.

I leased a new 2014 Lexus IS 250 in July of this year. On December 2, I was driving in a Walgreens parking lot at less than 5 mph, when I turned the wheel to enter a parking space. The car accelerated, the brake didnt work and the car jumped into a planted median full of bushes, trees, and narrowly missed a phone pole by less than 1/2 foot. Only the mud in the median stopped the car. Naturally, I called Lexus and a tow truck was sent. Since that time, the Lexus dealership, JM Lexus, has had that car, inspecting it until December 10, when they called stating that there is nothing wrong with the car and that I should come and pick it up. Absolutely no information was given to me about test results, incorrect information was given to me about anticipated contact dates by Lexus corporate, and even management at the dealership appears to want to avoid any further discussions. In my conversations with Lexus corporate, they have provided minimal information and said the issue has been turned over to legal. In the meantime, I am driving a car that I am petrified to drive. It appears that it will take a product liability lawyer to intervene on my behalf.

LX 570 windshield stress fracture - Had numerous witnesses in vehicle when I drove over a speed bump. It was then that the windshield cracked. No rock chip evidence. No impact evidence. Lexus is trying to tell me that it was a rock. Of course they will not admit to having any problems with these large windshields but any search will get you a lot of relevant hits. Surface of glass is smooth and there is no indentation.

The car feels like a status symbol and the reputation and style contributed to my selection. The luxury features sold me. The heated seats the leather interior, the camera, the overall look of the cars body and the reputation of the brand. Love all the power items, the style, comfort and smooth ride. It gets attention, the seats are so comfortable and there is adequate leg room in back. Its a great luxury car. I am happy with all features but maybe have lower price, self driving and parking. Available in more colors, more standard features and more customizable features also.

I bought a new 2013 Lexus ES350 last year, and was very excited. It was my first luxury car indulgence. Im 63 years old, and recently retired. Mechanically, the car ran and drove great. But, the lack of common sense creature comforts in the front cabin became such an irritation that I ended up trading it in - even though I took a depreciation hit of over $15K. Here are the specifics:1) It is very difficult to exit the car. The low ground clearance was difficult for me, especially since I have some hip issues. The other factor is that the door does not have an intermediate stop position. So, when you open it, it will tend to start closing on you. Many times I had to kick the door to keep it open, just so I could get out. You learn to do this after it shuts on your leg, which is quite painful. This was an issue for the passengers as well. In addition to just being annoying, the bottom door panel became filthy from all of the foot prints.2) There is ZERO convenient storage in the front cabin. I do a lot of detail work in the car, and just need a flat surface to put stuff down. If you look at the console closely, you will see that there is no flat area at all to put anything. The main console storage area crowns in the middle, and is back too far to be useful as a surface. The navigation joystick occupies the right hand side of the console. The shift lever occupies the left hand side. The beverage holder at the front has a sloped cover. The drivers side beverage holder is typically open, because thats the only place you can put your fob/phone/etc. There are no pockets or storage holes in the side of the center console. The end result is that a lot of stuff ends up dropping down between the console and the seat.3) If something does drop down between the console and the seat, there is no convenient way to retrieve it. The only way is to get out of the car, move the seat all the way forward (very slowly because it is a power seat), then open the rear door, get on your knees and reach under the seat from behind. Because of the power seat mechanism, you cant reach under from the front. Try this outside in 100+ degree heat, and it gets very old very fast. Especially when what you dropped is your key fob.4) This leads to my main complaint: The railings under the seats have not been machined, and have very sharp edges. After suffering my third very serious gash on my hand trying to retrieve what fell between the seat and the console, I just lost it. I traded it in not three days later.5) There is no place to put your phone - or even a sunglasses compartment above the rear view mirror. The only place to put stuff is in the drivers beverage compartment. Its like they went out of their way to remove any convenient storage and/or work area.I know to many, these complaints will seem petty. I guess if you drive a luxury car you shouldnt be concerned with these types of issues. But, after a year of putting up with kicking the door open, dropping stuff between the seat and the console, and getting blood all over my shirt and pants, I just couldnt take it anymore.

Many different models to pick from and they had all the styles I was interested in and test drove all of them till I picked the one I wanted to buy. It had all the features I was looking for in the car. They told me if they did not have the car on hand that I wanted they could find it for me in a matter of days. I went over all the options that were available to me and after listing them all out we had to find the right car in the right color. There was not too much time to pick out the right car and I was very lucky that the dealership had the car in stock that I wanted to buy from them at that time. Then we discussed the pricing.

I have been a Lexus faithful since 1995. Bough about 8 of them. I am driving a 2013 Lexus LS 460 AWD and ES 350 (2010). Fantastic cars but now if I have an iPhone, which I always had does no fully compatible with the car. I cannot reply by send canned text messages.. According to the dealership it is APPLEs problem and I should switch to an Android phone. My solution is to look at other luxury cars.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

I had a Lexus ES300, drives awesome, good on gas. Handles with extreme precision on freeways at high speeds and gas is reasonable. Looks beautiful and classy. Unfortunately had an auto accident. Hit by a truck. Would you believe after that the truck needed roadside assistance flatbed to tow the truck. My Lexus started right up and drove away with minor dents. The car was built durable and reliable. I highly recommend Lexus to any who want excellence as also quality. Loved owning this vehicle. Wood grain is an option as well as extra modified stereo system high end quality, leather heated seats, extended warranties depends on how much youre willing to spend. Has a big part to do with all you want in a fancy luxury automobile. Also, I have had up to seven passengers at one time. I also had a speaker system in the trunk and back seat. So room is of no concern when speaking about the LEXUS ES300. Again a vehicle that is suitable for all dynamics of all types of encounters it may come across. Simply amazing and classy. Find yourself driving away in your new Lexus to understand how ones perspective will have you convinced as I have been. I see it as you only live once so what I can tell you if youre a hard worker and help other people then you most certainly deserve it. Put it like this, treat yourself dont cheat yourself.

I purchased my 2012 Lexus in 2013 with a little over 6,000 miles. I paid extra for the additional warranty and the Auto Butler which is supposed to protect your car from scratches, etc. This is a car that retails over $50,000.00. There is only one driver (which is shouldnt matter) and the front and back seats which are leather is cracking. There has been minimal use in this vehicle. I took it to Freeman Lexus and they admitted that other customers have the same complaint but its not covered under the warranty and Corporate would have to cover it. I contacted Corporate and they said they wouldnt do anything about it.This car is too new to have this issue and is a factory defect or inferior product of leather if you ask me. I do NOT recommend anyone purchasing a Lexus especially if you expect to have a luxury car and put out 50k+. I owned a 2006 Lexus and never had problems. Apparently, Lexus pricing has increased substantially and their quality has declined along with their service. Shame on Lexus for using poor products and costing consumers.

Bought a used 2004 Lexus RX 330 and 3 months later dashboard began cracking. I was told warranty does not cover the dashboard, and cost to replace it will cost $4000. Please advise!

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

I purchased new my 2008 IS 250, it now has 48,895 miles including an extended four year warranty that is about to expire. I noticed chunks of the dash and door panels literally start falling out, as well as the material turn to a melty, gooey mess. I reported this each and every time I was at the dealership, who graciously agreed to send the car in for detailing (at their expense) - then later tried to tell me that the car was out of warranty, and that this problem was caused by chemicals I used when I washed my car! It wasnt until I became enraged that they sent my issue on to Lexus-in-the-sky, who came back with what they called a fair, good will gesture..... They would pay for half of the replacement, to the tune of $2800.00, since the damage was not considered a material defect. I have two other cars, neither of which are LUXURY cars, both older, one with +125k miles, and the interior looks like the day the car was purchased. I live in Florida, and granted it is hot - but similarly, other makes, models and brands of cars are not plagued by this problematic inferior, interior dash/door panel material.Lexus is branded as a luxury line of cars, and when I purchased this car, I paid for the REPUTATION that comes with the LEXUS brand - including vehicle design, performance, workmanship, and customer service. What I have gotten is five recalls, one including a new rebuilt engine, one for gas pedal issues, air conditioning problems, and now this continual runaround about a problem that is, continues to be recognized as a wide-spread concern.LEXUS needs to bone up and admit there is a problem and its more wide spread than they let on. They also need to stop calling me about their stupid sign-and-drive promotions. I will not invest a dime into any Lexus vehicle until they make this right.... Or not!

I am the original owner of a 2008 GS350. I bought a Lexus because they had a reputation for high reliability. My car certainly has not lived up to that reputation. I have had tons of little problems but with only 62,000 miles on my car the engine blew up while on the freeway and 12 miles from any service. I had a headlight that wasnt working and it cost me $2200 to repair it because my ballast was faulty and they require you to replace the whole light assembly (lenses, plastic parts, etc.). What an insane expense and an environmental disaster. Lexus Customer Satisfaction (lack of satisfaction?) basically did nothing to compensate me or fix the problem. I will NEVER buy another Lexus. I highly recommend that you also stay away from any Lexus. They are certainly not the company they used to be.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

Lexus has very wide range of multi purpose vehicles, there is a lot of different everyday car models as well. They also have several supercar models. They are very sleek and stylish, very high quality looks and designs. You definitely can tell what the quality is like by looking at it. I just have the base model and its very well equipped with CD, air conditioning and great sound quality from the speakers. You can also very easily fit 4 passengers in it, one in the front and three in the back, its surprisingly roomy in the back. The passengers can be seated comfortably.

Before I begin my complaint I would like to say the car drives very well and is very sporty. I get a lot of compliments on the vehicle, then they say why is that peeling like that? My Email correspondence with Lexus about my issue: I have a 2006 GS300. I recently noticed my molding along the front windshield that runs along the top to the windshield beginning to PEEL. Really unbelievable for a luxury car. It is embarrassing and damaging to the Lexus brand to have something like this occur AT NO FAULT of my own to this vehicle. I was at the local dealership on a separate issue and was told the roof drip molding was $763.67, absolutely unbelievable. Total repair cost $1200. Why would this peel like this? This is my second Lexus. I had a LS430 before this. I have by far had more issues out of this vehicle than any others I have owned. I am just blown away and I need Lexus to stand behind their brand. I would like the roof molding repaired. This is just ridiculous to have an issue like this on this type of car.The response from Lexus: Thank you for contacting the Lexus Customer Satisfaction Department regarding your 2006 GS 300, Vehicle Identification Number **. We appreciate the time you have taken to share your thoughts. As an automotive manufacturer, Lexus feels its warranty is one of the most comprehensive in the industry, and demonstrates faith in the performance and reliability of its product line. Lexus also realizes that product failures can occur on any vehicle at any time, and regrets any inconvenience this may cause.In an effort to be sensitive to the expectations of Lexus customers, we review matters on a case by case basis when a product failure occurs outside the warranty period. We have examined all information pertinent to your request for assistance, including the nature of the repair, mileage on the vehicle, and the warranty expiration date. We conclude it is not appropriate for Lexus to provide assistance on the repair of the front windshield moldings. We apologize that this may not be the response you hoped for. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.My final response: First off thank you for your time and attention to my concern, however I am not pleased with the decision. I see now purchasing a second Lexus was a mistake on my part. I understand Lexus has the right to not stand behind their product and I have the right to not purchase their product. I understand CLEARLY from the discussion from my service advisor that I purchased a USED vehicle not a new one. However as I stated I purchased a used Lexus with a verifiable service history. In fact it was a Lexus certified vehicle. I purchased a used Lexus, not a used Hyundai, Mazda, Chevy, Honda or Ford. Which by the way has a more comprehensive warranty than a Lexus. 5 years, 7 years, and lifetime on certain parts. And cost far less on the initial purchase. Now a Lexus as stated in consumer reports has a better resale and loan value. So I suppose there is the trade off.But as I stated on the outset I will not be purchasing another USED Lexus product certified or not. I will however let the message board know about my experience. I will also let anyone know about Lexus products/customer service and if the paint begins to peel for no reason, out of the blue it’s your issue. Lexus customer service will stand behind the small issues but when it comes to anything costly you’re on your own. I wonder if the door falls off next or the spoiler blows off while driving, the bumper just comes unhooked for no reason, my seat brakes apart… I mean really whats next. Even though it’s a luxury car, it’s not quality built - these are things that should not happen to this type of car.This email may not mean much in the grand picture. I am just one consumer, but I will exercise my right as a consumer. My wife and I have owned Mercedes, BMW, Acura, Audi, and Infiniti. We never had any issues like this to occur. Lexus wants nearly $1200 for a piece of plastic molding!!! Ironically I have never heard of these things happening with a Toyota, only with a Lexus. A Lexus may look good but the quality is another subject.

I really like the Lexus GS. Its a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.

Ive been trying to resolve this issue for about 2 years now. My car dashboard has become very sticky and when its very sunny outside, it is hard to see through the window because of the reflection from the dashboard. When I was living in South Florida, I mention this to Lexus of North Miami. They were no help and stated to me that I should be getting a letter in the mail, which never came. When I move down to Maryland, I also brought this matter to the attention of Lexus of Silver Spring and again, the individual helping me stated that I was not on the list which didnt make sense to me. I call the Lexus Customer Satisfaction number but the rep stated that I wasnt eligible. I dont understand why I wouldnt be eligible since I did purchase the car from a Certified Lexus dealership.

I bought a Lexus RX350 - in 2007. At about the same time, needing a vehicle for commuting, I purchased what some might say is the antithesis of a Lexus - a Hyundai, a Hyundai Elantra (2008), to be precise. Heres what happened since: Date Lexus ($50,000 +) Hyundai ($15,000); Oct 12th 2012, Battery failed (32830 mi); Nov 12th 2012, Idler pulley for drive belt failed (36362 mi); March 11th 2014, Ignition coil #5 failed (42891 mi), replaced drive belts (on highway nearly hit by truck); March 30th 2016, Rear Caliper blown (61498 mi - $654.40); April 20th 2016, Ignition coil #6 failed (62562 mi - $ 293.47); April 20th 2016, Dealer diagnosed leaking steering fluid, recommends steering replacement ($1600 estimate - not done yet).Maintenance items such as regular servicing, brake and tire replacements and such, do not appear in the above list, as also any repairs prior to 2012 (have not kept records). All repairs have been performed at Haldeman Lexus of Princeton, 2630 Brunswick Pike, Business Route 1 North, Lawrenceville, NJ 08648-1000. The vehicle has been run for pleasure, under normal operating conditions.The failures are premature, and entirely unexpected, at these mileages. The vehicle is a Lexus! In contrast, the Hyundai, surprisingly ran fine at 90000 miles +, with no significant breakdowns or repairs, apart from a battery replacement at about 50,000 mi and drive belt replacement at about 85,000 miles. I provided the above comparison to Lexus - have yet to hear from them. No doubt, its difficult to accept that a Hyundai can beat a Lexus hands down, in terms of what Lexus purportedly excels at, manufacturing quality. Looks like we should look elsewhere when we go for a luxury SUV next time!

Lexus reliability and service is mostly what I recommend. We own two Lexus and going forward, will probably always own Lexus vehicles. They are comfortable riding and driving with almost no road noise. The instrument panel and in dash navigation system and music system is very good. AND, the handling and responsiveness of the vehicle. We had an issue with our Lexus SUV in that the front end alignment would not stay in place for even a month. We went on line and saw that several Lexus owners had reported the problem. Lexus worked with us to find a solution and shouldered the cost of fixing the problem. The proposed solution worked and the fact that they covered the cost was a very pleasant surprise. Yes the car was under manufacturers warranty, but past experience has been that the dealership finds a reason why is not a warranty issue and passes the cost onto the car owner.

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to Hawaii a year ago. Called Lexus last March 2015. Before making arrangements for my relocation, I had asked what did I need to do and could I move my car to Maui, what to do at the end of my lease, I was told nothing to be done, thank you for letting us know, just bring your car to Lexus Maui when your term is up.Called back this Last April 2016 so I can prepare to return my lease, was told to call Maui dealership to see if they want to take back my car because they are not obligated?! Only the dealership where we lease are obligated... Called Maui Lexus, was told to bring my car in, otherwise had to ship it to Lexus Oahu. Brought my car over to Maui Lexus, they dont want it because the return value is not enough for them to resell... Called Lexus Financial and now I am given a much different version from what I was told a year ago. My car cannot be returned to Hawaii. I was basically told, sorry if you were told otherwise, nothing we can do, we dont have proof of that conversation?! What an awful customer service that is! Lexus never again!!!

This is my 2nd Lexus: my first one, ES 330 was a great car from mechanical to cosmetics! This 2nd, ES 350 is the poorest quality you can get! I was told by a service manager in N Miami, that the reason the interior materials (dash board, seats cover, cosmetically wood design, that all are falling apart), are made to disintegrate after a while! No kidding!!!? They actually do, I cannot even clean the interior because the board is jelly like, the seats covers are all broken after 2-3 years and the color will come off when you clean them, the wood design is flying up peeling as well everywhere, at 72 000 miles I had to replace the front direction and before, the steering wheel fell! And you would believe that for over $42000, you will buy a nice quality car! No, not anymore! I was back in forth with Lexus via emails, I went to the dealer to show what is happening to the car, they said that I have to pay if I don’t like the way it looks! I called to have at least the dash board replace since is melting, but two customer service from Lexus Corporate said that the offer expired on March 31 this year and they won’t extend it, although they never told me about it when I went to the dealer or on our exchanged emails! Think twice if you planning to get a Lexus at this time: it is not the same quality or customer service as they started! A shame!

I bought the car in February of 2005. Today the mileage is 87,000. Besides tires and a brake job the car has not been out of service. Start each and every time and has had zero problems. The seats are still in perfect shape, no rattles or strange noises. Fit and finish are still in perfect shape.

The engine needed replacement in my 2002 Lexus ES300 at 100,000 miles. Lexus replaced it. At 121,000 miles, the engine needed replacement again and Lexus refused to replace it even though I showed them evidence that the oil was changed every 5,000 miles. I got $1500 for the car as is.

I took my Lexus to Wilmington Delaware Koons. They say that my SUV was in good condition. Meaning no problems. I took my SUV to New York and noticed that I need an oil change. None of my filter was ever changed. The oil was dirty. I mean really look like mud. New York stated to me that I may get oil flushed and you cant let your oil get this dirty. I was really, really upset. I showed him the papers from Koons where my oil was done less than a month ago. My filters was changed. Lexus Koons took my money and never changed my oil. Lexus Koons stated that my car need a harness wire. That would cost $2900.00 plus labor. It had problems starting. My brother cleaned my battery cables. My car has been running fine.

Brand new car today (2019 ES 350 with luxury package). Beautiful ride and handling. Sound system is HORRIBLE. I dare you to try and get adequate sound from rear speakers! With the fader its all or nothing. If you toggle to get more volume from the rear, the front speakers cut out completely. The sound was just as good in cars I owned during the 70s. I bought the car in Brossard (South Shore, Montreal). First thing I noticed is that there were 188 kilometers on the new car (about 140 miles). Thats like driving half-way from Montreal to NYC! Then, I had trouble loading a CD to listen to the sound. Turns out there was already a CD in it... Rap Music, to boot! I can only imagine where this new car has been before I got in it. Dealer (Gabriel Lexus) didnt give a damn... I was told simply to enjoy the car... My first stop was the car wash, where I got the guys to clean the windshield of film and streaks. Previously, I owned 16 Nissans and Infinitis in a row (sixteen vastly better experiences!). I hope I feel better about LEXUS tomorrow, after a good night sleep.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

I have a 2007 GX470 around 55000 thousand miles and park inside garage most of the time. I notice lil small crack around my cluster/meter for months now and I figure oh its just a small crack and then one day I notice a long crack running from left to right about 2 ft long. I call Lexus and they told me bring it in and they take pictures and turn out my extended warranty not cover. WTH and they had the nerve to charge me around $1200 and they ask can I afford to paid $500+. I told them I cant afford to paid anything. It suppose to be cover and they even said that they have customer with same problem. They will contact me 3-4 weeks and let me know how much it cost. Makes me dont want to buy any kind of Lexus car ever. Im disgusted.

I have a 2009 Lexus ES350 which has been recalled because of the passenger Air Bag. Yesterday, I tried to get some updated information as what to expect with this recall. I contacted both Lexus and my local dealer in Orlando. No one was able to provide any information -- how long before being fixed, etc. I asked for a supervisor at Lexus and they said that it would be 48 hours before I would receive a call.At my local dealership, I was able to talk to a lady in charge of customer (un)relations and she was no help. I asked to speak to the General Manager and was denied. She said that she was as high as I could go. I do not know about you, but when companies deny you the opportunity to voice your concerns to higher management, I am extremely concerned about a business who operates in this manner. I like my car, but the service and lack of information from a supposedly Luxury car company is appalling. My last Lexus. This type of customer service is very short sighted and will cost Lexus millions of dollars -- not the way to keep repeat customers!!

My daughter bought a used 2009 Lexus RX350 18 months ago from CarMax. Shortly after purchasing the vehicle she received a recall notice from Lexus that dashboard needs to be replaced due to cracking. She took her car to the local Lexus dealer in Tampa last July and was told that dashboards were back ordered and they would notify her when her replacement arrived. Within weeks cracks started to appear in her dash. Foam started popping thru the dash. My daughter is in sales and frequently transports clients. Her clients are senior executives at major corporations. They all commented negatively about the dashboard. She has heard that she should have bought a (substitute Audi to VW) as she has heard them all.Her luxury car has become the running joke within her office. She has just been transferred to Houston and isnt taking the car with her as she would have to go the Local Houston dealer and start the waiting process all over again re-registering for the replacement dashboard. She just sold her car back to CarMax for 60% less than she paid for it ($15,000 loss) as they were the only buyer for the car with the volcanic dash.Lexus customer service has been unresponsive responding that the dashes have been slow to ship from Japan and that their hands are tied. Are we really supposed to believe that it takes more than ten months for a dash to ship from Japan? I believe that Lexus isnt taking this recall seriously as they know that the longer they put off replacing the dashboards the less the recall will cost them as cars will be totaled or sold and some owners will simply give up. I have owned 14 Toyota cars and 7 Lexus cars as I am in sales and trade cars at least every two years. I pointed this out to Lexus but they did not care. They point a finger at the dealers and the dealers point a finger at Lexus. The reality is that they are both giving owners the middle finger.

Lexus CT200 is 2015-16 the last year this hybrid was made. So glad we found one. We love it. Used car that is running with no issues. If you can find a used one, we are happier with the Lexus hybrid than their Toyota version.

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

We currently have a Lexus RX350 F-Sport and just had to use roadside assistance yesterday. Not only did my husbands vehicle just die and leaving him stranded on the side of the road, but when the roadside assistance came to help. They ended up towing his vehicle to a dealership and the closest one to us is 2 hours away. So it is not fixed and we are having issue with them getting it back to us. Mind you we have no loaner car or anything, so how is he suppose to get his car that is 2 hours away?? We called Lexus customer service multiple times today and can’t get anywhere. They should have told us if it was towed to the dealership that they wouldn’t bring it back, you would think after you pay all this money on a new vehicle that we have had for 1 year and is under warranty that there would be something in place for this situation instead everyone is clueless.I have a Cadillac and was looking to get a new car next month and thought about getting a Lexus, but let me tell you I will hands down stay with Cadillac just because of the outstanding customer service I get. I tried telling my husband to go with Cadillac, but he thought surely Lexus IS suppose to be a luxury vehicle so will have their crap together and he was wrong. We are turning this car in as soon as we can and going with a car company that cares about their customers!

I called Lexus customer service over a disagreement I had with the local dealership where I purchased an RCF. After a week, a junior level employee called me back, explained to me that my original customer service contact was off for the day and then parroted the same story I got from the dealership. When I asked some follow up questions he said he was only reading from notes and couldnt answer specific questions. Very unprofessional in my opinion. I suspect that the CS rep that was working my case had the flunkie call me back so she didnt have to deal with me, but of course that is only speculation. I let it go at that although I should have told the junior guy to have the original contact call when she was back in the office.

I want to complain to my Lexus 570 (2011). I bought it from Al Futaim Motors Company LLC which is in UAE. I had issues with the noise from the car when I change the gear (transmission) from R to D. I asked the workshop (sales manager) at the first service (1,000 Km). They tried to repair it but the sound came back again.Also, the car is now in the workshop for the service (40,000 Km) with the same issue. They are still telling me they will find out the problem to fix it. Today, I took the history report of my car to complain about it in the ministry of economy because I feel as I wasted my money when I bought this car. I am looking forward to hear from you.

I bought Lexus LX. Im having problem with the radio. The sound going up and down. I ask the dealership have they had problem with this. They said yes. It is the amplifier. I would have to place it. I did some checking on the web. It is going bad because where they put the amplifier under the driver seat it is getting too hot so it goes bad. They not trying to figure out what the problem is and to solve the problem. I had a lot of cars. Never had problems with the radio. If I spend the money to replace the amplifier it most likely go bad again. This is not right.

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

Lexus es350 2010 model. I bought it from dec 2013 at the dealer with certified pre ownership. I have regular maintenance with the Lexus requirement, but this morning I cannot start it and need for jump. When I bring to the dealer for check it they tell me, need to change the battery with the full cost, but my car battery have 84 month warranty on it with the Lexus logo but the dealer told me they just cover for 2 year warranty. I ask them what is 84 month warranty on that battery mean, they tell me if I don’t want change it, they put it back for the old one then they charge me $54 with do nothing and they said Lexus not make that battery. Now I need who can take place to give me the answer - do my battery still warrant or not, and who put the 84 month on it.

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

I like the different styles and colors of Lexus, but I prefer BMWs, very unique. Many brands copy them. I hope that they, Lexus, improve on their designs. But I like how they last pretty long. My only complaint is that it runs out of battery fast. Sometimes my car dies out, but it may be due to old car issues. Also, theres not many upgrade options with Lexus. Youd have to go to other shops because Lexus is way too overpriced. Not a big fan, sorry Lexus. I also wish I could fit more but more means more money :( I hope they can fix this. I hope that they dont change anything like metals, engine, etc. Like downgrading.

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

There are very nice features on each model that they carry. The colors are very bright and colorful, and running is smooth. A lot of nice cars to choose - many sizes, model, very good price for what youre getting and safety is a big factor also. The room in the car is great. The family and all the cargo I put in it while we get ready for a trip is unbelievable and I still have plenty of room left. The upgrade and performance is very good on this car. The personalized features are actually what I wanted and I could not ask for anything more.

I have a very critical problem! Im on oxygen 24 hours a day. I rent the Invacare Solar II portable oxygen machine because I can re-charge it in the car by plugging into the car cigarette lighter. I had a life threatening experience while on a trip to Connecticut. I had the Invacare plugged into the cigarette lighter and the end melted and couldnt be used at all. I was stuck on the highway with no oxygen. I have taken the car to the dealership several times and they keep changing the fuse but were not able to fix the problem. The Invacare Solar II is designed to be re-charged from the cigarette lighter.

Toyota hits a home run every year with the flagship Lexus LS460. The car is put together flawlessly. The mechanical parts roar and purr and make reassuring sounds as the interior parts cuddle you in refined comfort. I have well over 200,000 miles on my 2007 model and no intention of trading it in the near future. In most ways this classic machine is just getting broken in about now. I have followed all recommended service calls, both in and now long out of warranty, and been rewarded with a vehicle that still rules the road. It shines almost as brilliantly after a good wash now as it did right off the showroom floor. I could not be happier with how it just continues to amaze me with its durability and reliability. Yeah, the sticker shock is difficult, but 12 years later it is barely but a memory of a tremendous decision. Thank you, Lexus.

Of 4 Lexus autos Ive owned this is my first nightmare. Ive talked with dealership in Torrance, CA for over 5 hours and 9 people later; Lexus just no longer cares about their customers. They have lost being #1 in true service. We ordered this nice new RX 350 (build online) and after 60 days kept asking the dealer if he could locate sooner than a 6 month wait. Finally our salesman at Henessey reached out and said he had one but no factory tow package (jet skis). He said one could be added by them after the purchase. Many, many, many conversations later - IT CANNOT be added! Lexus changed the wiring harness in the 2016 RX 350. My dealer should have known this!!! We are really pissed off in the dealership as well as Torrance but apologize and neither will work a trade since we have titled it, without us coming $4500 out of pocket!! This will be the last Lexus for me, we have learned (burned) our lesson. People are now whispering aftermarket but Lexus has the wiring fix, just wont step up and assign it a part number and make it available for consumers to purchase. Instead anyone wanting their tow package in their desired color and interior trim package better be prepared to wait because LEXUS NO LONGER CARES!! The worse 50K purchase Ive ever made!

I own a RX 330 which I take pride in servicing and has always relied on Lexus to do all my services even though they are twice as expensive. December 2013, I spent over $3000.00 in service charge of which included four new tires. I had a flat on the road that was not repairable. I called Lexus dealership in east Hartford, Connecticut. I was told that the new tires I had bought has no warranty. I asked why wasnt I told that at the time of purchase so I could at least make an informed decision to purchase or not. I got the runaround from customer service after holding on the phone for at least twenty five minutes. I was desperate so I asked about giving me a discount on another tire. They denied me that also. I ended up buying another tire from another vender in desperation. I pursued the matter and filed a complaint with Lexus headquarters who did not help the situation any but told me they are not in the tire business and there is nothing they can do for me. Mind you, this is only less than three months after purchasing four new tires. My plan was to purchase my next car from Lexus but with this experience, Infiniti or Acura is looking like a better choice. They so refuse to take responsibility for numerous customer complaints about headlights fogging up.

Lexus has models from small fuel efficient vehicles to roomy SUVs all at great price points especially for what you get. Many of the smaller cars and small SUVs are hybrid which is great option. It has all the bells and whistles which almost makes me feel dumber than the car. I especially love the GPS and hook up to phone to play music feature. My car already included top of the line features except chrome wheels. But I love that even their baseline models have nice features. The back passenger space can be tight on some of the vehicles but definitely comfortable. The leg room in the front seats to be excellent. My husband is 6ft tall and has lots of leg room. I also like the third row seat option which makes it able to accommodate more passengers.

The gas mileage is about 19.5 around town & about 21.5 long distance. I love the comfortable ride & for a 6 cylinder it has GREAT pick up. I used to have a Cadillac & the car is extremely comfortable and comparable to the Cadillac. The only regret I have is the trunk isnt as big as I was used to. I get a lot of compliments on my nice-looking car. All in all I love my Lexus ES350!

While driving my 12 year old daughter yesterday in my 2007 Lexus IS250 with a 105,000 miles my vehicles interior dash gauges and navigation starts flickering all crazy like it was possessed. Then the car looses power steering in a curve... As I try to slow down the power brake light comes on my daughter begins to cry.... This was not a good experience to be dealing with while driving your child. Thankfully I got the car pulled out of traffic and safely to a parking space... Thank God I wasnt on the interstate or the highway.....

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

The garage door opener on my new RX350 opens the door from inside the garage, and closes the door when sitting directly in front of the garage. But with the door closed it wont open the door. I have a $12 mobile opener clipped to my visor. Service department sent out a tech to verify that I had the opener programmed correctly. IT worked for him one time, but then wouldnt work for me. He came back and couldnt get it to work. I think the signal is just weak, or the antenna is not hooked up. But I dont like not being able to open the garage door with my $53k car. Im sure this is not a common problem for Lexus but Id like to see some resolution to this problem.

Mr. David **, of Bell Lexus Service, Phoenix, AZ told me that this has been a known problem. I think this is a defective material issue that should have been disclosed before I purchased the Lexus, as I would not have purchased a car that I use for business that absorbed fabric dye from dark pants, skirts, etc. I expected better quality; especially from Lexus!My local detail shop cannot get the dye stains out of the sides of the seats and door panel. Bell Lexus did get it out and they put a sealer on the seats and door and within two days the stains were back. David told me that I could bring the car back for seat cleaning but not every week. David also suggested that I not wear expensive jeans or other dark fabrics in the car? Do I tell my clients the same thing? What if I purchased a leather sofa and this happened? Shouldnt the same principles apply?As a Real Estate professional, I use my Lexus in my business to transport clients. Appearance is an important part of my job. A stained interior will very likely cost me lost sales, lost listings, and fewer referrals. My car is a business investment. Even the non-professional Lexus owner would not like this happening to their supposedly high quality car.Since David was acting as an agent for the Lexus admits the problem; I want this issue addressed and corrected. It is obviously, an undisclosed defect, in that it is inferior quality material, especially with a tan interior. For certain, the sides of the seats and door panels are made from defective materials. Please correct this problem as soon as possible, for I do not want to suffer any further losses.

The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.

We bought 2008 Lexus RX400h, with 79k miles on it, a few weeks ago from Hanlees Toyota in Richmond, CA. We thought we made a smart decision buying hybrid vehicle this time. Guess what, even though Lexus states mpg 27/24 on this vehicle. We never got close to these numbers. We have been driving the vehicle for almost a month now and average mpg is 20.6. We sold our Highlander and upgraded for hybrid Lexus. We drove our highlander for over 10 years. Our average mpg was 21.8. What a disappointment for Lexus. I dont understand how do they get away with this type of false statements at all. We paid whole a lot of extra money to get hybrid vehicle to save money but it seems like we wasted for nothing. We will definitely keep pursuing to get some sort of resolution on this matter. This is not right and legal whatsoever. I am sick of these big corporations that they think they can do whatever they want and get away with anything. I am sick of them.

I purchased my Lexus new, I do live in Florida and have no garage so I ordered a custom window shade to block the sun. After noticing a hairline crack in my dash I researched the problem and found a lot of owners have the same problem. I planned on keeping my Lexus for a long time. (This is my very first new car ever.) I dont know where to turn for help. I will replace the dash but I have been told its the same dash as originally installed.

I purchased my Lexus 2009 RX 350 USE from a Lexus Dealership with Mileage around 35,000/-. Three weeks back when my wife was Driving car to work in the Morning after 10 min of Drive VSC light came up, and after a mile or so Check Engine Light Came up. By the time she stopped the car to Safe place, Car interior area started smelling like burning rubber. She stopped the car and get it towed to nearest local mechanic place. I gave call to Nearest Lexus dealership and asked them about the Issue and if that would be covered by Lexus Warranty. To my total surprised, they declined covering under the warranty because Powertrain warranty expired on Bases of Time of First Sell (72 Months or 70000 Miles). They argued that even though car mileage is still under Warranty period, Since Warranty Expired Four months ago, they would not cover it. Dealership asked me to take this to Lexus Customer Care.I called Lexus customer care and explain them the potential safety concern about sudden water pump failure without any prior indication and asked them if they would cover due to the fact Mileage is still under the warranty limit and close proximity to warranty expiry time limit. I was asked to get vehicle to safe place and wait for Manager to get back to me within three days (By Friday, Incident happened on Tuesday). I waited for call from Lexus but no one returned call till Friday end of business day. I called back and asked to Speak to Manager over there. First of all when she (Vicky) came on call, she had no Idea what issue I was referring to, because she started talking about some Oil pipe failure etc. I had to repeat entire story again, which shows that they didnt even look at my case even though I was told that someone review it and get back to me.Talking to Manager (Vicky) I tried to explain since its part of powertrain and problem existed even Under the warranty period and I dont have direct control over its failure, its clearly indication of bad quality of engine and parts. The most important part is safety hazard of car catching fire due to overheating. Lexus Customer Service stick to the three months over the powertrain warranty and refuse to take any accountability. I was asked to tow the vehicle to nearest Lexus dealership which is 30 miles away from where car is stalled. I asked Lexus about some level of assurance on warranty coverage but they keep on saying We cannot give you assurance of any help at this point. They will talk to Lexus dealership and then only consider this for help. I called nearest Lexus Dealership and asked for the estimation of water pump replacement, they quote me $1200+. Considering towing expense (about $300), hefty dealership cost and absolutely no assurance from Lexus Customer Service, I decided to get water pump replaced at the Local mechanic place where car was pulled over for diagnostics. I paid complete expense out of pocket and filed reimbursement claim with all receipt and documentation. To my total surprise, they declined the claim based on the fact that it wasnt replaced at Lexus Dealership. I swallowed this poisons pill and decided to move on. After three days of driving around (all together less than 100 miles), check engine light came on with VSC light. Took it to same mechanic who replaced water pump and he said its nothing to do with water pump. Now engine is misfiring and heating up. Since it sounded like major problem, I called Lexus Customer service and ask for help in this. I was again asked for to take it to Dealership which I did. Primary diagnostic from Lexus dealership pointed to structural damage to Engine due to premature water pump failure and advise me to replace whole engine, which is huge expense. My bases for taking this to claim is : Water pump is part of Powertrain and has no influence by driving pattern. Failure of water pump at 61000 miles is very premature and indicate toward inherent problem with engine and related components. Safety Issue: There was no sign of water pump failure until last moment when it actually gave up all of sudden. There was very little time before Check Engine lights came on and further damage due to overheating. If it was ignored for couple of miles car would have caught into fire. Powertrain warranty is 70000 Miles or 72 Months, whereas cars mileage is 61000 and time since first usage is 75 months (just 3 months over the warranty). Considering close proximity to warranty expiration, Lexus should consider this for warranty extension. This Engine series is infamous for cooling system issues and several service bulletins have been issued regarding it. Several complaints have been filed about the similar problem, where water pump failure and subsequent engine damage.