I love taking my car on road trips. Its the smoothest ride youll ever have! They have a large variety of colors, large variety of styles. Sleek, smooth, classy luxury. The backseat is huge! My family is more than comfortable and they can watch their devices comfortably with outlets back there. With cup holder too, but nothing compromises the roomy interior. Extra features make sure you are always comfortable. The seat adjustments and electronic features seem way ahead of time. I had the option for upgrades! My dashboard has really cool features, plus I can have roadside assistance if needed (which Ive not used yet). I highly recommend

Took my 2010 Cadillac SRX 81,000 miles. Dealership said I need new Timing Chain. The Chain has been stretched out of place. $1900.00 dollars to repair. GM has to know they have a problem with the Timing Chain on these vehicles. Talked with local repair shop who has seen the same problems with at least one other SRX. What a lousy car, will never buy another American made vehicle.

It’s an awesome vehicle. Theres a lot to choose from. They are all great choices but couldnt make up my mind so I test drove a lot of them and finally chose a winner. It came with all the features I was looking for. Bluetooth was a must and satellite radio. Electric windows and touch screen radio also and back row seats. Upgrades are a plus like seat warmer, sunroof, and all the extras. But I got those cause they are a must to me, and its more convenient. Space was also a must for me, and the vehicles capacity is awesome! The leg room, arm space are not cramped up like the other car Ive had previously. Everyone is satisfied and comfortable.

We own a Cadillac CTS and had it in the shop to have a Throttle Body (part no. 9128412), Connector (part no. 15306420) and Seal (part no. 90412566) replaced. We paid $1,425.82 on 31MAR2011 to GREEN BUICK GMC (who we stopped going to because of other misdealings, i.e., they attempted to cheat us on the cost of replacing the trunk struts (They wanted $400 when the parts INSTALLED only cost us $77 at a competitor). NOW this Cadillac CTS is LuJacks of Davenport Iowa and their $130/hr diagnosis machine indicates that the THROTTLE BODY etc needs to be replaced, AGAIN!???I called GM and they refused to let me speak with Mary Barra, CEO or her executive offices. I spoke with a number of do nothings and unfortunates there. They assigned THREE (3) different case/file numbers (** then **, then again today: **). They keep putting this off. I want them to pick up the bill, pay for the repairs, etc. I should NOT have to be put through the inconvenience of being without my car for another two weeks for the exact SAME problem I already paid for three years ago. This is INFERIOR QUALITY products, aka PLANNED OBSOLESCENCE aka Quality Control aka Marketing aka Criminal Conduct aka Business As Usual at GM. This is WRONG to do people this way. They need to be held accountable. Call 855-880-1500 and let them know.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

Two criminals broke into my garage and stole my locked Cadillac CTS with ease. My wallet, purse, license, more than ten credit cards, and many other items of value were in the car, and still, havent been recovered. I called the police and was told that the car would stop in about a half mile. That was not the case. They stopped to get snacks and completely trashed the car, before going on a joyride in circles across town. The police ended up finding the car, one of the criminals was found, the other took off with my purse, which contained once again, my wallet (which contained more than two hundred dollars.), around ten credit cards, both my drivers and military license, and many others valuables. They also found meth in the car. Wonderful. When we spoke to the police about the incident, they had no words. They told us to go straight to the manufacturers about this, as they were clueless how this occurred.How my Cadillac CTS was able to drive OVER fifty miles without keys! When we spoke with the man who broke into the car, he didnt even know how it worked. Meaning that the car drove without any help. He was charged with theft, breaking and entering, and possession of narcotics. he dropped his partner off somewhere before he was caught, we told him we would drop some of the charges if he gave her, and the money up, but he wouldnt budge. His partner is STILL missing with all of my belongings. I would NEVER recommend this to friends or family, or anyone really. After doing research, I have found that this is not the first time that a Cadillac CTS has driven without keys, allowing criminals to get away with thousands of dollars, and other important items. Another customer lost, Cadillac. I will be going to the media and sharing this, to ensure nothing similar to this happens again.

Cadillac has a large variety of cars that come in very upper class styles. It is very good for the older class of people and the very wealthy upper class. It is very regal in styling and uses very good edges. This is a very good brand that has a lot of high marks that makes it such an amazing brand. It can hold many people which makes it seem more roomy. The space in the back for tall people makes the car feel more accepting for the vertically gifted. It usually has all the best gadgets like a backup camera and heated steering wheel and seats that make the car feel better for the general population.

I have owned my 2006 DTS for 3 years. I bought it used with 51,000 miles. It now has 142,000. The car is very comfortable to drive and ride in. I love all of the luxury features such as automatic high beams, memory seats, remote start, and XM radio. I had a roomy trunk and quiet interior. It gets between 21 and 23 mpg pretty consistently on regular unleaded.What I dont like about it is how often it needs repairs. Around 70,000 miles, I had to have the entire front suspension system essentially rebuilt, as tie rods, ball joints, and struts were worn out. I developed several oil leaks, and I have stopped trying to get those fixed. Changing front turn signal bulbs and headlights requires the front bumper be removed. Parts seem expensive. I plan to keep it for another couple of years. I doubt that I will be replacing it with another Cadillac.

The CTS is mid sized sedan. Only had 12,000 miles on it at the time of purchase. The lease came with bumper to bumper warranty for 100,000 miles. Everything from the paint job to the interior was beautiful. It has Italian leather seats with full sunroof. While stylish, it lacks the leg room we all keep hoping for year after year. Hopefully engineers will figure this one out. Its been long overdue for such a beautiful car. Dealership assisted in the entire process making the buying experience their top priority. They were easy to talk to and understand. Personalized options are available upon request. Full detail car wash and oil change at dealership.

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.

I recently bought a USED Escalade, but I was smart enough to buy a warranty. Unfortunately, after 3,000 miles, the check engine light came on and it had low oil pressure due to worn cam bearings. When I brought it to Cadillac, I found out it happened to also be certified, which was great because not only do I have my warranty, but it is warranties through Cadillac. Now, I know my vehicle has only 53,000 miles on it, but I cant blame Cadillac for this problem. I blame the previous owners for not maintaining this vehicle. I also own an Automotive Service Center, but because of my warranty, I did have to bring it to Cadillac, and there is no way the selling dealer would have known this was going to happen when selling the vehicle.This is why I purchased a warranty. No matter how new a vehicle is, when you buy a used vehicle, you never know how it has been maintained. So for the guy that bought his car in Naperville and drove to Tennessee, you bought a used vehicle. Shame on you for not having it inspected! Yes, they were deceptive, but how can you blame Cadillac. All vehicles, whether they are American or foreign, have their own distinct issues. For instance, Honda Odyssey. I have heard from many of my customer that they had to have their transmissions replaced. Chrysler use to have problems with their transmissions. GM 3.1 liter intake manifolds leak coolant and oil. There is a technical service bulletin in which you have to take the engine out of the Toyota Avalon to change the timing chain and guides at around $4,000.My point is that vehicles are lasting much longer than they ever use to, as they should with all of the technology. The key is to maintaining your vehicle and stay on top of them when they fail. Granted if your vehicle is within 1 to 3 years and there is a serious problem, but come on after 4 to 5 years, things are going to start failing. One of my biggest complaints with the automotive manufacturers, like the gentleman with the broken window stated, is that his glass is on back order. I find that either parts are on 5 to 6 month back order, or in some case, they discontinue parts after 7 to 8 years, sometimes less. Some of the parts are not available aftermarket, which just leads me to believe they just dont want their vehicles to last so you have to purchase a new one.

I really like the Cadillac brand of cars. They have a variety of luxury and appealing new cars to choose from and also for upgrades. They offer a variety of cars from small to full-sized and SUVs. Very stylish, classy and nice looking cars. The passenger capacity is good. The vehicles are very spacious and they have plenty of room for a lot of passengers. Its good for family and friends. I would definitely recommend. Its a good car to drive.

On October 22, 2018, the CUE system on my 2016 Cadillac SRX, serial #3GYFNCE35GS548248 malfunctioned. The car had approximately 30,000 miles on it when I took it in to Myrtle Beach Chevrolet-Cadillac, in Myrtle Beach, SC, for repair. After they began the repair, they observed that I had drilled a hole in the rear of the storage compartment which is below the CUE screen & informed me that warranty would not cover the repair because I had altered the unit. They were very nice, and I am aware they have rules to go by, but this hole touched no wire or circuit board. The malfunction was not due to the hole I drilled in no way, but it was a defect in the CUE unit. There are forums all over the internet discussing the problems that Cadillac is having with the CUE system. On October 22, 2018, I contacted Cadillac Customer Service and talked to Shenevia, who set up case **. She told me she would be back in touch with me in seven days with a decision. She called back approximately ever seven days, telling me a decision had not been made, and on November 15, 2018, she called and told me that Cadillac had denied the claim. I do not agree with their decision & I do not think it was a fair & honest, because the hole I drilled had nothing to do with the malfunction of the CUE system. It is common knowledge that the CUE system has been a problem since day one! If I had drilled into a wire or circuit board, I would not be writing this letter. I could understand if Cadillac had paid for the repair, but billed me Core Charge, but I feel it is not an HONEST decision for the claim to be denied. Cadillac is using a small technicality to avoid paying for their mistakes!I have been a GM person all my life and always respected their reputation, but this case makes me wonder. I owned a Chevrolet Dealership in North Myrtle Beach, SC from 1981 until 1991 & presently own a 2017 Corvette, 2014 Cadillac CTS, and a 2016 Cadillac SRX, and I am aware that my business is like a Pea in the ocean! Sometimes COMMON SENSE should be an exception to rule! I would really appreciate you reviewing my case again.

I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I had read about the problems with the Cue system freezing up. I now have that problem, mine is frozen. I called Cadillac and complained about it, case # ** and asked if there was any recalls on this. I spoke to Ashley on 1/17/18 and she said that I should take it to the local dealer to see what the problem is. I told her that I did not want to pay 100.00 for someone to tell me that it needs replacing. Ashley told me that I may get some help from Cadillac to replace the unit. I dropped the car off on 1/25/18 for my 10am appointment, it took all day for the dealer to look at the car and in the end they told me that it needed to be replaced at a cost of 1479.00 and gave me a bill for 143.81.1/29/18 Spoke to Ashley at Cadillac and told her what transpired and told her I was not happy. Ashley said that she would look into it and get back to me within 72 hours. On 2/6/18 I finally received a call from Ashley at 10:31am at the time I could not talk and that I would call her back in an hour or two. I called back at 12:26pm left message to call me. On 02/7/18 Ashley called back and told me there is nothing they will do for me. I told Ashley that after owning many Cadillacs over the year and that we have two Cadillacs now, that I will never buy another Cadillac.

Bought my SRX last year. I have spent over $600 have both bulbs replaced twice and now the passenger side is out again. Received a letter over the weekend about the moisture in the light itself. Took it to the dealership and was told that I needed both changed and new bulbs that would be covered by GM. Then I was told that I had to pay $1,500 to the dealership and file a claim with GM for reimbursement. WHAT A JOKE! If their certified tech at their branded dealership says they need replaced, why am I paying anything? Furthermore, EVEN IF I am to pay for something and wait for reimbursement, why is the LABOR and PARTS? The parts are coming form GM WHO IS REIMBURSING ME! Ugh.

I just got off the phone with Cadillac and I have to say that it was one of the worst experiences that Ive ever had with regards to a vehicle I own. I first called Cadillac on Monday, October 9, 2017 and I asked to speak to a manager but the representative told me that one was not available and that one would call me back within 24 hours. The next day (Tuesday) I called again and received the same response. I called again on Wednesday and the representative was going to tell me the same thing again but I decided to explain my situation to her. I told her that I was in need of a vehicle repair because of bad parts that Cadillac installed in my truck when manufactured. The proof is in the attached image of a service bulletin. She then told me that she would get back to me after she investigated what could be done.So today Thursday I received a call from the representative, Alicia, and she says that because it was a service bulletin and not a manufacturer recall that nothing can be done. I stated to her that for there to be a service bulletin, there had to be many customer complaints experiencing the same issue so thats why the service bulletin was created to let the mechanics know that there are bad parts in my vehicle. She stated that because the trend of complaints werent big enough, a recall was not made. So my response was, how do you define how great of a trend a mechanical problem has to be before it is considered a recall? In my eyes it appears that Cadillac does not want to fork the bill for repair so they deliberately classified this mechanical problem as a low trend of complaints not worthy of an official recall so that they can pass the expense to the consumer.I totally understand their stance but is this fair to the average consumer to have to come up with thousands of dollars for a transmission related repair even if Cadillac knew that there were bad parts in my specific year/model of my vehicle? This is not morally right in my eyes and probably in the eyes of consumers that have been forced to pay out of pocket for similar situations. She asked me if it was ok to record the call at the beginning of the call in which I agreed. However I also took it upon myself to record the call as well and it is available for you to scrutinize if needed. My Cadillac case number is **. I truly hope that Cadillac can do the right thing which is to pay for repairs. Thank you for your time and hope to hear from you soon.

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

I purchased 2004 Cadillac SRX and thought it was a nice car. That has turned out to be the complete opposite. As of this writing, the car has only 90000 miles, the engine has been replaced, and for what my dealer said was a dropped valve. The radiator has been replaced, the transmission and/or its parts, and so many other problems that are too numerous to mention here. The car was towed in again last night with a bad water pump. The dealer said it is still under warranty and will cost me nothing, thus, being the good news. The bad news is the transfer case chain is slipping and is going to be 1,700.00 dollars. I thought, how much have I spent on that car? I called Matt, the service manager and he only said its a ridiculous amount of money. I suppose the bills on this car is well over what I spent buying the car 2-fold. I want to mention the $400.00 headlight and the $1000.00 plus radiator that got broken while fixing the engine, that I paid for. I have owned several Cadillacs and that my friend is about to change. I wish this to be over.

For years now my 2002 Cadillac STS have had vibration at highway speed specifically from 64 to 72 miles an hour. I gave up fixing this problem after many trials and errors and finding out that its a common defect with many Cadillacs. They do not want to admit this is a defect, shame on them. Its because of this that Im really having backaches.

I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.

2010 SRX Cadillac had wet rugs in back floor. Had repairs made to leaking sunroof, water also corroded back hatch lift... Replacement made ($1300). Next week engine problems... Car towed to dealer... Now water damage has shorted out, ruined fuel injection, plus whatever is controlled by module under front seat... GM knew the sunroof failure was a possibility but did not send any warning to customer so the roof could be checked occasionally. This failure of roof hoses, which Cadillac knew was possible has cost me, up to 6/24/17, over $3000. The dealer should have checked all areas that could have water damage the first time the car was in for sunroof repair. Anyway, I feel GM has mislead or failed to inform the SRX owners about a HUGE possible problem. WARNING TO CADILLAC OWNERS WITH SUNROOFS... CHECK FOR LEAKS OR CHANCE THE SERIOUS DAMAGE CAUSED BY WATER SILENTLY ENTERING YOUR CAR.

Radio sucks for a 2015 bought brand new expensive Cadillac!!! Am in a general motors family!! After 3 years guess what radio starts beeping, flashing, changing stations by itself. Took to dealer they say yep the radio is bad and it will cost you $1500 to get a new one! Really? Seriously? A 50k car with a radio that last for 3 years! Great job General Motors!

My parents purchased a Brand New 2015 Cadillac ATS Coupe for me. Since I got it I have loved it. I feel just as proud to have my ATS as a Rolls Royce owner would be. There have been little issues here and there but that was all covered under warranty. The one major issue was a short in the wiring that effected my automatic window but again the car was under warranty. Since then nothing but regular maintenance! And I really just must say I know a lot of people out there are having trouble with the cost of repairs but I just don’t get it. Did you think Cadillac was a cheap car to repair!!?? Yes the key fob cost 200+ and yes the cue screen costs 1,200 to repair or replace I mean really people!!! My advice would be don’t get what you can’t afford. If you can’t afford repairs you have no business owning a luxury car from any manufacturer!!!!

Great looks, never had any mechanical problems, very comfortable. Most Cadillac models have wood grain interior, a sleek design, Bose stereo, all fully loaded options, great safety features, and is very comfortable to ride in. They also have touchscreen radio, touch screen GPS, DVD or Blu-ray players, chrome rims, sunroof, leather seats, heated or cooled seats, premium sound system, and back-up camera. Also, majority of the Cadillac models have ample leg room in the front seat, the back seat, and if its a SUV, in the 3rd row as well, seats are wide enough to comfortably seat 3 people without feeling cramped.

The engine had to be replaced with less than 95,000 miles. Perfect maintenance and multiple repairs.

I own a 2011 SRX and at 77,000 Km. I noticed a humming noise coming from the rear of the car. It sounded like an exhaust leak as it varied with acceleration. I took it to my dealer and it was found to be a worn left wheel bearing. It was replaced at no cost to me. The same noise started to appear again at 88,000 km. I returned to the dealer with the same complaint and this time it was deemed to be the right rear wheel bearing. But this time since the vehicle was past the 80,000 km warranty it was going to cost me about $500 to repair. I argued that it should have been replaced with the original complaint and ended up paying for labor only $200. Is this normal for both wheel bearings to wear out with this mileage?

I purchased a 2012 Cadillac SRX with navigation package in February 2012. Upon first use, the navigation system placed me about 1/3 mile away from destination. I contacted the Cadillac dealer and they verified the problem. The dealer ordered a new navigation disk but the same errors occurred. The dealer tested the navigation system on other SRXs on the lot and all had the same problem. The dealer contacted the Cadillac representative who said that nothing would be done until the 2014 model year. I noted that the navigation system instructs the driver to make wrong turns which could result in a fatality if the driver was to enter the wrong way on a one-way street. Cadillac would not correct the problem! The Cadillac rep said that Cadillac plans no correction. If I learn of a fatality, I can document everything stated above.

Our government should have gone after GM for allowing them to produce an engine that has leaked thousands of gallons of oil on our nations highways. This engine is an inferior design & GM should have been held responsible. This is a common problem with all GM Northstar oil leaking Engines and there was never a recall. GM never attempted to correct the oil leak problem. When it was new the sticker price on my 1996 Cadillac was approx $45,000. My 1997 Ford Explorer went for approx $23,000 & it doesnt leak a drop of oil. Shame on you General Motors!!!

I have a 2009 Cadillac CTS. Problems with overly excessive oil consumption and timing chain tensioners making clacking noise on start up. No help from dealership or Cadillac for helping with repairs! I brought car in at 48k 2 months past 5 yr. warranty.

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its 150,000 miles and mostly highway miles. Further, its always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the drivers side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now. I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that Im willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.

With a wide variety of models to choose from. Has a smooth ride while being able to pamper myself in luxury. Also dependable reliability within the CTS and GTS. Sleek, aerodynamic shape as well as a stylish interior brings luxury to the forefront of automobiles. Brings technology and chic together, and ahead of its class. From heated seats to a high-tech navigation system, you can customize your dashboard to suit your needs. With room for four passengers and driver, drive in comfort. This spacious cabin makes each drive pleasurable for all passengers lucky enough to be inside.

Bought my 2013 SRX off the showroom floor. Love it, my wife drives it to work and it is garage keep. After 30,000 had to have a new battery. When the warranty ran out in July 2017, the next month the CUE system locked up and the dealer wanted 1400.00 to replace it. Then I argue and beg that I am only two months out of warranty, then they replace it for 325.00. So I did some research and found the company that makes the CUE system (Infotainment) and contacted customer service who gave me a additional warranty on the system til 2022 or 123,000 miles. Now my heated seats do not work, I am a retired GM employee of 36 years and getting disgusted with this car. I drive a 2000 Cadillac STS 97,000 miles six CD changer still works along with the radio and the heated seats are hot. All four.Updated on 01/09/2018: As stated in my previous review, I purchased this 2013 SRX off the showroom floor. And now after 50,322 miles, garage kept it is falling apart. At 30,000 new battery, 48,000 replace CUE system and now the heated seats do not work.at 50,322 miles. The Cadillac dealer wants 900.00 dollars to fix. The passenger side worked the night before I took it to the dealer (Delaware Cadillac) and now neither works. Initially the service advisor told me 1600.00, but after discussing the problem with GM, they decided to pay 50%. If they are having a problem with the heated seats it should be fully covered. I am not happy as being a GM employee of 36 years. Maybe time for a change.

We purchased a 2014 Cadillac SRX and have been very delighted with its ride, performance and overall comfort. One year after we purchased it our rear power liftgate stopped working. I looked online for an answer to this issue and was very disappointed to see that the issue is an ongoing problem with MY 2010-2015 SRXs. I also discovered this issue is far more serious. Apparently there are drain tubes along the top on both sides inside the car. These tubes clog and cause water to instead run off back into the car soaking the front carpets, rear carpets and more importantly the control module for the rear power hatch which is located in the spare tire compartment. It was easy enough to open the rear hatch manually and also get to the module I understand, I can replace this, however the most disappointing issue overall is that Cadillac is aware of this issue from numerous complaints previously but refuses to step up and both recall and repair this issue. No wonder Cadillac has an overall satisfaction rating of 2 Stars. I would be very interested in joining a class action lawsuit with other SRX owners to force GM to fix this and cover all costs. It could be like the strut issue they are being sued for and someone may have to die before they decide to spend the money to do so! A month ago the tailgate started coming down on my girlfriend who was reaching in the back for something. Had she not noticed and got out of the path of the door this could have turned out a much worse story. I now realize this was the beginning of the circuit board deterioration as it quit just a month or so later. This issue obviously also hurts any resale value we had which was also an important part of our decision in purchasing the SRX. Anyone reading this that may have any info on a possible lawsuit please feel free to advise us so we may jump in. I am beginning to understand why American products are losing to our foreign competition. GM, the right thing to do is to step up for the Americans that you are supposed to represent and that put you on the map to start with, so admit this default, recall and repair this issue for us all at your expense and let us get on with our lives. Otherwise, I will never purchase another GM product again!

2003 Cadillac DeVille - Where would I begin. 1,600$ on windows. New transmission, water pump, main computer, rack and pinion replacement, buttons for controls (paint wearing off). GM, you should be ashamed of yourselves.

The Cadillac brand models are varied with respect to the type of environment where they are condescending. This brand is so recognized in the world for the quality and design of its cars. There are few updates that I made to my Cadillac since it is a classic model, however the ones that are made are excellent, you could say that they have given the size. The design of the car allows it to be more spacious, I can usually get up to 6 people of medium size in my car.

Cadillac service WAS the best. My wife and I have had 8 in the last 20 years but ever since the big car company federal bailout they have turned into another cheap run penny pinching brand. I have always liked the styles and performance but their electronics just keep falling behind. The days of Cadillac great service are also gone. Sadly Im on my last one.

Its a BMW with nice big wheels, a good engine, runs 15 miles, has nice beautiful windows. Gas is good. It runs really fast with a high speed limit. It is the color red with some white in it. Red cars are the best. Has a nice big stereo. However, it will need a lot of work like nicer, better, big wheels, more windows, and a different color would be nice and a better stereo, long distance and more miles. The miles could be better with more room for a bigger family. But the capacity of this car is good. It was really good experience.

I purchased the 2015 Cadillac Escalade SUV before it came out. I purchased it in Aug. of 2014. I was so happy to be one of the only people in my area to drive the new model Cadillac Escalade. Everything was going great until I noticed the transmission slipping when I hit the gas. I took it into the nearby Cadillac dealer in Burlingame CA. They are called PUTNAM Cadillac. I pulled up to the service line. After I told them I was having issues with transmission. They told me to wait. I waited 20-30 mins later ask what happened. They told me, You didnt buy your car from us so just keep quiet and wait until we are ready to help you. Wow this was a shock to me. I couldnt believe a big brand company would say something like this.They kept my care for a 1-2 weeks and told me the slipping is normal. I had no choice but to believe them. I am not a mechanic but Im sure I know when a transmission slips. Anyway I took off. Also the navigation was freezing and the steps were not working properly. They also replaced the electrical harness said it was bad.Then 1 month later the steering started clicking. Long story short after 4 visits to the same dealer. They ended up replacing the complete steering console. NOT SURE WHY THEY WOULD HAVE LET ME DRIVE. MY FAMILY AROUND ALL THIS TIME IF THEY KNOW THE PROBLEM COULDNT GET FIXED. I could have gotten in a accident and took my family with me.Since I purchased this car for the family. After all the problems I had to buy my wife a minivan (while still paying for the Cadillac payments) because she didnt feel safe in the Cadillac. She didnt even let me take the kids anywhere. So I ended up purchasing a truck so I could safely drive my kids around and not loss my marriage over the Cadillac.After they replaced the steering console the clicking went away but now the steering console is loose. Wow what the hell is going on here. If this is not a lemon vehicle then I dont know what is. I just got off the phone with Cadillacs rep. They said, What do you want?. I told them I want my money bad at the least (minus any wear and tear. Im a very fair person, but I dont want to be taken advantage of.). They said That is impossible, but we will forward your info to the higher ranked people in GM. So I will wait to hear from them and see what they say. I will keep this review updated every time I speak to them so everybody will know how it is to deal with a lemon vehicle with GM.

The XTS Sedan is a big car that handles really well. It was a very nice ride for a short trip down the road or to a family member a few states away. Five people can sit comfortably, and theres good trunk space to take all their stuff. Lots of leg room and the seats were nice to sit in even for long periods of time. It has very nice interior and up to date technology. The outside was very casual and not too flashy so it didnt draw too much attention. I had no trouble getting them to customize the car with upgraded stereo, 20 inch rim color of my choice. They really let you build your own.

Beware New Purchasers for GM Manufacturing of Cadillacs. We purchased our new CT5 in 2020. Our brakes started squealing from day one after driving it off the lot. Going on 2 years now and the brakes on the car continue to squeak so loud it is irritating! We sound like we are driving a school bus and it is so embarrassing as people stare at us everyday. We have taken it to the FWB dealership 3 times and each time we’re told cannot duplicate. The last time I brought videos and FWB did submit them to Cadillac customer care and the engineer stated it was normal operations? The reason it is normal is because GM has changed the composite material to save money on brake pads. Now you get squeaking brakes with your new car purchase!I contacted Cadillac customer care and was advised to get a second opinion. I took the car to the Pensacola dealer and got the same result and explanation. We know it is not the dealers fault that GM will not support their product! Nevertheless, the service departments are taking the negative hit for GM’s lack of customer satisfaction. Only after I would not give high marks did I start receiving calls from Cadillac pretending to care and gathering the same information time and time again with the promise of a call from a supervisor. The call never came! I certainly did not want to post this but GM simply does not care about the purchaser of their product once you have purchased. I have driven GM autos for 43 years but never again after this. All I want is my brakes to stop squeaking and GM is too cheap to even allow a replacement set to be put on. Maybe because squeaking breaks are now normal operations for GM autos now as stated by the GM engineer. I say replace them and let’s see. But again I am just your average car buyer not anyone with influence to be treated fairly by GM.

I am a victim of bad work performed on my vehicle by the service department, unethical car service practices and unheard-of customer resolution at Suburban Cadillac Plymouth, 40475 Ann Arbor Rd., Plymouth MI. I took my car in for service on 6/2/17 and the dealership had my car for over 2 months which caused me great concern. I researched the Timing Change job that was being done and learned it was a very tedious job. When I finally received my vehicle, cost $3111.01 which my warranty covered 100% but $750.00 was rolled over to me due to dealership not accepting $70 per hour labor cost and I had to make up difference.The next day while heading to work I noticed my XM Satellite radio wasn’t working. I called my Cadillac representative, ** to report the issue. He stated, “I’m sorry to hear that but that has nothing to do with the work that was done on your car and there are no loaner cars available at the time, you can schedule a loaner car but know this will be a separate issue/charge.” I explained these things were working prior to car repair and please have techs go over their work. It could have been the way they re-assembled things back together that obviously effected something else. My rep ** states to bring it in but understand no dealership responsibility and expect new charges.Upon arrival I ask to speak with the service director, **. He appeared friendly and sympathetic to what had happened to my car but agreed with his rep, **. When I ask ** to speak with someone higher up he declined and stated he is the only one that can assist. I insisted and he left the office briefly and returned with a business card of a manager under him. I was insulted and felt disrespected with the treatment of the team working together against me, the customer. He had me sign papers agreeing to check the vehicle for 130.00 fee. He gave me a loaner car and said, “Have a nice day. We will call you.”I received the call maybe a week and half later with ** asking for permission for a tech to drive my car home to ensure engine light doesn’t come back on. It is determined pass 50 miles, I gave consent. The next week ** called to say they have an estimate for my car. “The radio needs replacing cost $1600.00 because Sirius Radio stated the issue is not on their end, and by the way, while your car was being test driven something pertaining to the brakes collapsed and that will cost you $700, your total bill $2500.00 warranty doesn’t cover nor the dealership. The remainder covers the engine light and lockout issue. Let us know how you would like to proceed.”At this point I felt raped by these unheard-of business practices and called in later in an effort to reach a higher up. I left several messages on ** phone but received no call back. I was passed around the dealership and sent to voicemails with no return calls after leaving a couple messages. Much happened in between that revealed their dishonesty and how they worked together to ensure I didn’t speak with someone in authority to attend to this matter.I picked my car up today 10/3/17 paying 751.00 for the brake collapsed incident that happened while at dealership. Of course, my satellite radio still not functioning due to me declining to pay 1600.00 for a problem that occurred with them working on my car. And my computer system is now out of whack; voice commands no longer working, cd player not working, sound system poor sounding. I could have taken my car to a non-Cadillac qualified mechanic but felt Cadillac was top of line service. I am sick about the condition my car is now in. A couple of similar unethical instances happened to me within the past 2 years but were resolved satisfactorily via escalation so I continued to do business with this location but with this last instance and seeing this is a trend and now their normal practices, it’s clear I need to get the attention of someone who cares about the bottom line of the company.What Im asking for is the dealership take ownership for their work which is the right thing to do -- refund my money for the incident that occurred while they had my car (mechanic took my car home) and put my car back in the condition it arrived in, working satellite radio (which I’m paying monthly services for) and reset or adjust my computer system. Voice commands no longer work. All inside controls and functions were working perfectly prior to the major repair done on my vehicle. The work they performed had nothing to do with these issues but obviously the way they reassembled my vehicle affected these things. They tore my engine down; kept my car 2 1/2 months, something obviously went wrong.Suburban Cadillac is using dealership mechanical lingo and rhetoric to mask what really happened and it is extremely frustrating that they have charged me 3111.00 plus 750.00 within 30-days to return my car to me out of whack and satellite radio not working. The radio is fine but the XM Satellite whom I’m paying monthly subscription is no longer working after car pickup. I filed a complaint with GM website, mailed a letter to corporate and spoke with someone finally at GM Customer Care on 10/17/17. They stated they spoke with Suburban Cadillac and must believe the experts and it’s nothing they can do. She was young and appeared insincere and indifferent to what had happened to me. She spoke very fast as if reading from a script and closed the matter. So now I’m reaching out to Better Business Bureau and the State Attorney General because the dealership has taken my money and left my vehicle with problems and no repair shop wants to go behind their work. Respectfully, Ripped-Off Customer.

I leased a brand new 2013 Cadillac ATS, four cylinder 2.0 turbo. According to Cadillac the fuel consumption is 21/31. That is a lie! I have 10,000 miles on the car after a year and I am getting about 18 miles per gallon. Best I ever got was 22 going from Fort Lauderdale to Orlando, all highway. They simply lied to the consumers. The government needs to step in and fine them. If there is a class action lawsuit on this, I would like to join!

My 2015 CTS had the Que radio go out 6 months ago. It went out again 2 weeks ago. Today they (it was on back order) replaced the radio. To my dismay as I leave the dealership and start driving I notice the display went out again. I called the service advisor and he’s trying to tell me that something is interfering w/ the power of the car. He says it had to be my radar detector. What a bunch of crap. He also said bring it in but if the radio is out again they will not replace it. What kinda crap is that.

I love the variety I get at Cadillac. There are so many products to choose from, and I like that Im given the opportunity to look at and purchase what I WANT. All the appearances and features of the Cadillac brand is amazing. They are so up to speed on the modern looks and technology that I am very impressed. The upgrade and various personalized options is wonderful at Cadillac companies. Im always finding great option to style my car. I have found Cadillac to be especially spacious. Fitting everything I need for all my outings plus the kids! Passenger capacity with these vehicles is amazing.

Purchased new car off showroom floor on Jan. 6th. Returned car to dealer on Jan. 9th. Dealer sent car to body shop for the following: Rear passenger door, passenger door, left front fender and bumper are all out of alignment. Comparing drivers side to passenger side, passenger side doors sag and gaps between trim and body lines clearly are misaligned. Cadillac quality control missed this or sent in on anyway. Customer service center declined to become involved past calling the dealership. Dealership isnt the problem, Cadillac quality is the problem. That new car smell will now be replaced with that body shop and paint and dust smell all for $52k. We have owned Mercedes for the last ten years and thought we would go American. Disappointed a company 1/3 owned by the tax payers take no responsibility for their product.

There is a lot of different models of Cadillac. They are nice cars... Prestigious and luxurious. What more can I say? Its a 1991 Cadillac Sedan DeVille in mint condition that doesnt need personalization. It is a full size car with a split bench front seat, and can hold six passengers. It is a classic that commands attention wherever I go. The gas station or supermarket people approach me to admire it.

My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.

The newest Cadillac ATS is very sporty and classy. I love the headlamps and shape much better and it feels and looks amazing. Security safety and technology included the very latest developments plus it has a great interior and maximum comfort on luxury with high quality materials and premium appearance. The passenger capacity in this vehicle was perfect for me and my family. There were also many different personalized options that were explained thoroughly to me. They were respectful and professional so I will recommend this company.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

They have a lot of different quality cars to choose from and different looks and quality. I would be more than happy to choose from them again. They have sedans that range from mid class to upper class and they have SUVs that range the same. Their passenger capacity is great. Most their vehicles have at least room for 3-4 in the back, 1 in the front with lots of room so they can be comfortable. Most if not all their cars have upgrade options to choose from and different engine to choose from. Their interior options are very good too.

I have a 2008 XLR with 2 years warranty outstanding. The nav system has been replaced 3 times in 22K miles. Now it does not work because it needs a new east coast disc. The discs are on national backorder, which means that Cadillac has no idea when, if ever, new discs will be available. GM has no control over its vendors is a direct quote from a head office representative (number and name available on request). I believe that Cadillac knew in 2008 that there would be no replacements since they stopped offering 2 yearly disc updates in the sale price of the vehicle. I was offered 300 minutes of On Star or 2 years of free oil changes, but would still leave me without a nav system.Can anyone swap an east coast disc for an unused west coast disc? Good luck with that was the response to the suggestion that a class action suit might get a better response. Ive had Caddies for the last 40 years. What will I get next? A BMW, a Lexus or even a Lincoln?

Just bought Cadillac CTS a $60000 car and have the screen or control panel not working after seeing 100s of thousands of people from 2012 till now without a recall and have customers pay for this CUE Infotainment. 1800 plus labor. Im not doing this. Only action is class action lawsuit. Has to be done to open their eyes on this.

When new, my 2006 CTS with 3.6 liter V-6 used about 3 quarts of oil per 5000 miles. At 70,000 it was using 7 to 8 quarts per 5000 miles. At 93,000 it uses 9-10 quarts per 5000 miles. I bought an after market warranty for 8 years but kept getting the song and dance from the original service desk, and the next dealer did the same, after we moved across the country. The first dealer said oil usage was tolerable and should be ignored. Second dealer said the aluminum heads caused excessive oil use, not to worry. I told him my Toyota with well over 100,000 miles had an aluminum head and had never used a drop of oil. Then the service rep said bring it in after he was free from all these recalls and hed have a look. He said the engine would be drained and Mobil 1 synthetic oil would be put in the engine and Id have to return to the garage to get oil added so the system could be monitored. I told the service rep I had Mobil 1 five-quart jugs marked with mileage readings and I had been monitoring oil consumption since the car was new. The engine burned nothing but Mobil 1 oil. I told him repairing this engine was not an option, because it burned oil when new. It needed a different engine that would bolt in. I offered to buy an engine, but not the same 3.6 liter from Opel. He said I could schedule an appointment when the engine man came back. Had I been told the engine was from Opel, I would never have bought the car. I had to learn that on the internet. I thought Cadillac learned not to do this in the 1980s after they sold a low grade Cavalier with an Opel engine and called it a Cadillac. GM used to make good engines. Cadillac was a flagship product. What has happened? I dont blame GM, since the mistake was mine in buying a Cadillac. I recognized the decision was a big risk. But mostly Im just disappointed GM continues to market Cadillac heavily with glitz and sex appeal and make such a horrible product. How many American consumers must be duped?

I bought a 2014 Cadillac in early 2017, fresh off of a 2 year lease with just under 17,000 miles on it. It was my dream to own a Cadillac so I finally took the plunge. Ive lovingly babied it, its literally been used only for trips as I work from home. 18 months later, the CUE is out at a cost of $1500 and something about some hub things that wear out in the front causing the car to sound like it is revving all the time. Total cost to get my barely 3 year old car with 37000 miles on it fixed? $2800. Im getting it fixed and going to trade it in on a Kia. Sorry Cadillac, my family has been GM for 4 generations, but Im done. I wish I had read the reviews on the CUEs and GMs lack of response to their failure before my purchase.

This is great, and reliable choice of vehicle. It may be expensive to buy new, but just buy it used at a good price, and you will be more than happy. Its fancy, and makes you feel good. Its silver, with nice trim, and good rims. Its also a smooth ride. The name brand says it all, its definitely a caddy. There is many different choices you can pick from when it comes to upgrades and whatnot, but mine was bought used, so it came with whatever. You can also fit a good amount of people in the car, and still is comfortable because its such a nice car. It just depends on how large the other passengers are. Its worth every penny.

2007 Cadillac DTS very roomy, smooth ride and very comfortable. Have had no major issues since owning this vehicle, other than cracked windshield from a rock thrown by passing car and someone keying side of car.

So far I have had nothing but problems with my 2009 CTS. Ive gotten to the point where I absolutely regret even seeing it for sale on the lot, I wish I had bought ANYTHING else. I bought the car last year with around 80k miles on it. The first thing that should have been a sign that their customer service was in the toilet was when my local Cadillac dealer did a $100 oil change for me. They failed to attach the rock shield to the bottom of the car and after it tore off sounding like all hell breaking loose in their lot, they blamed me for my car missing a screw.. underneath... like I daily check those screws. And if it was missing why the heck did it stay on the car until they worked on it? My car is still naked under there. Thanks Cadillac.After a month of having the car I get the check engine light. I connect to OnStar who tells me my Auxiliary Water pump is going out. $250 later thats all better. After two months my rear door locks stopped working, I called the dealer and gave up when I was quoted $400 in labor alone. Fast forward another two months and now my car consistently overheats. Additionally I got that bad water pump code AGAIN (gosh those things are made well) - $250 AGAIN and its all better.My Daytime running lights go on and off randomly, one at a time. I look so great in my car. No one even has a clue as to why this is happening. Now my Forward adaptive lighting has started to malfunction. The passenger side bulb has turned completely purple, which sounds cool but none of the other ones are. I didnt mind replacing it myself so I started looking into it. So I have to remove the entire front of the car to change the headlight. OK no problem, Im no Einstein but I can handle some screws right? That wouldnt be a problem if I could find the bulb.I contacted Customer Service and they were anything but friendly. I tried to get help finding out where to get the bulb, but the guy copied and pasted me a bunch of website addresses that I had already searched to no avail trying to find the headlight assembly. Then asked me what I was hoping to get from contacting them, what an **. I just WANT A PART NUMBER. WHY IS THAT SO HARD?At this point Ive decided I HATE my car and Cadillac in general. I thought they had really shifted gears, and I really enjoyed my older V which is why I bought this car, but boy howdy this is the biggest piece of junk Ive ever owned. So now I have a 2009 Cadillac that I cant lock the doors on or drive at night, and Im scared to take it out of town because Im afraid the mystery auxiliary water pump will strand me. Im borrowing a friends 2000 Toyota to make my trip. Is this really the new Cadillac? I feel duped, tricked and stuck with this thing. If anyone from Cadillac happens to see this, Id love to know where to get that bulb. Im visually impaired in one eye so having two headlights would be great. Let me know.

I have called dealers in my area, I have taken my SRX to the dealer and they cant find an issue and dont know of any recalls. If you drive an SRX at night you will experience the issue of NO LIGHTS on the dim option. I depend on the oncoming traffics headlights for me to see!!!! And Cadillac says thats my out of pocket expense, of course. They got their money and could care less about you so buying a caddy is just like buying another car when it comes to service. It isnt any different than buying a Kia. I will never buy another one!I have priced new bulbs with supposedly brighter output for a mere 99.00 and National Customer Service said unfortunately that would be my issue and expense, no recalls, no help, no nothing! You can read online hundreds of the same complaint, year after year and a settlement was done in Calif. and Florida only. Cadillac is just another vehicle and the service is just another service you will pay for.

My 1999 Cadillac Seville STS Touring has a beautiful design, ergonomic lumbar support air bladders and heated vibrating massage front seats. It also has great mileage, powerful acceleration on demand, a Bose gold 400 watt 8 speaker stereo with wonderful frequency response, leather interior, good soundproofing and smooth ride!

I really like this brand because of how many vehicles there are. It looks amazing, slender and well built. I like all of the features this brand has. There are a lot of upgrades for this brand and I can make it one of the coolest cars ever. I can personalize it any way I can. It can fit a lot of people in this car, my entire family. I just love this brand of car for its passenger capacity.

We leased a Cadillac ATS turbo 2013. Thank God that we leased this vehicle and not purchased it. The car exterior is very appealing. The interior is not bad, the CUE system is horrible to operate while driving. Handling is very good, acceleration is excellent. But we have been having problems with this vehicle ever since we got it. It had front end problems twice, the radio is basically obsolete since its always acquiring the HD signal and is not pleasant to hear, already had about 7 recalls on it. Every couple of months the car goes back to the shop for different problems. As a matter of fact its in the shop now. There was noise coming from the engine and they found loose screws. The car had a terrible vibration on rear window area so they notified me that all 4 rims are bent due to potholes. Now how can that be possible? I have owned about 15 different vehicles and not one of them ever had a problem with a bent rim nevermind all 4 of them. My opinion is that these rims were made with cheap materials and have a design fault. This has to be the worst vehicle we have ever had and theres no pleasure in driving it. Maybe I got a lemon but I have received no help from the dealership.

We purchased our Cadillac XT5 in Feb. 2017 for almost $64,000. We have been subscribers to SiriusXM since 2009. Shortly after purchasing the XT, we noticed that the radio dropped SXM channel 69. Returned car to dealer and they ran codes but could not find a problem. Returned the car a second time for the same problem with no luck. Radio also loses signal in supermarket and Lowes parking lots. I have a 2011 GMC Terrain, has never dropped a signal Suspect XT radio or the antenna.Returned the car a third time and was given a loaner with the same radio. That radio also dropped SXM 69, 7 and 71. I returned the loaner. Sent letter to Cadillac customer assistance explaining the problem. Requested a written response, nope. I never got. Several days get phone call and was told to call SXM. Another refresh sent. Next day my wife goes to the market, drives in the parking lot, no signal. Florida does have lemon law. I would prefer Cadillac solve their problem. My patience is wearing thin.

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car Im paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! Its GMs new corporate culture? Service Request Number: **

I bought my 2013 SRX in 2014 and it had 12000 miles on it. The transmission shifts so hard, GM says this is normal. I dont think so. They had a recall on it, but I cant tell a difference. My cue screen quit working at 61k miles. Just over factory warranty. Dealership told me it would be at least 1200.00 to fix it, I opted to go without. Fast forward 6 months. My front left tire will not hold air, its a brand new tire. Come to find out, my rim has corroded and will not seal to the tire. Eventually, this happened with all 4 tires. Meanwhile, my cue screen has started cracking on the inside. I dont even use the cue module because it doesnt work. Dealership said it cracked because of the heat. I end up with a flat tire at end of my driveway, I go to change it, no spare, no donut. Just a can of fix a flat type stuff. I call dealership, they tell me to call roadside assistance. Seriously? I find out from the internet that I can order the cue replacement screen on Amazon for 80 bucks. I did. Then I took it to a local mechanic and had them install it for me. Cost me 130 bucks to have it installed. Beats the hell out of the minimum of 1200 for Cadillac. They try telling you the whole unit needs replaced. They take it, slap a new screen on it and sell it as refurbished. Crooks! So after buying new rims and an aftermarket screen and dealing with a hard shifting car, Im at 91k miles at this point, I get in my car to leave work and the ac stopped working. Took it to my fave local mechanic. He tries to fix it but apparently it is a sensor that has to be fixed by a gm dealer so it can be reprogrammed. Of course it does! To sum it all up, the Cadillac looks nice, the electronics quality is definitely lacking, and Cadillac does not stand behind their product. I will never buy another gm product again. My money will go back to Nissan.

My car has a Vin number that is described in the service campaign #99086. I have a blown head gasket and leaking coolant in the described campaign. Note none of the vin numbers described in the campaign have had formal recalls issued. My Vin numbers last 8 digits **. I have a work bench work history on my car from Cadillac. The campaign was issued in 2002. My car was never corrected. Miles on car is less than 80k. Northstar engine, Local Cadillac dealership in Bentonville, Arkansas states since no formal recall on my vin number they must get approval from their gm rep. Gm rep has called and denied the repair. I have filed service claim with Cadillac. Please help.

Cadillac offers the Cadillac Escalade which I love. There are so many different models but love that style. It is the leader in the industry and has great value. It is very stylish and has great value. It is noticed by everyone and makes your status go higher because it runs smooth and looks awesome and is also reliable. They offer various upgrade and you can get radio system, internet or new tires that can be custom. Also can get leather and in different colors and different styles. It has very good room and actually can fit 3 people in front if needed. It also has automatic seats that can recline and easily put on how you would be comfortable in seating.

I purchased my SRX 1.5 years ago with 49,000 miles on it. I also purchased a 10 year/ 100,000 mile extended warranty. This car I knew I would have a long time as it had low miles, good car fax, and the extended warranty. The transfer case rear out put shaft seal went out. I was told that I was placed on a national back order list and they did not know when I would get the part, that was 5 months ago. I then called corporate in September to see what they could do.I received a call back from corporate yesterday stating that they no longer make the part and that I am out of luck. I asked if they would cut me a break on trading mine in for a newer one and they stated no and that there was nothing they could do for. I need help!! I have a car payment that I pay every month for this car and cannot even get it fixed. I work every day and have 5 children that I support. What the heck am I suppose to do?! Ive called dismantlers, authorized dealers, regular dealers, searched the net (all placed orders canceled) all over a $15 seal.

I purchased brand new Cadillac Xts in 2016, after being a proud cadillac owner if several prior vehicles. From day one, this car has been a nightmare! When it was delivered the paint was messed up and it took so long to repair I made my first payment before I received the vehicle (paint still not perfect). It was so bad a cadillac rep had to come view it. My car since day one has occasionally shook when being crunk. The check engine light would immediately pop on, but when car was restarted it would go away. I was told several times by the dealership that they could only fix it if the check engine light stayed on.There were other issues as well, We were told by the General Manager not to worry. Cadillac would do a buyback and gives us 10% off of msrp of a new Cadillac. The dealership has since closed, getting Cadillac to do the right thing seems to be a nightmare! We have been dedicated Cadillac owners and never had a prior issue, this is extremely disappointing!

2006 CTS - This is the very first Cadillac I have ever own. Nothing problems with this car. The transmission coolant lines blew out of the radiator causing transmission fluid to shoot over the road and white smoke came back. This car is a disaster and everything falls apart - the rear differential bushing excellent quick.

We bought this car used in 2013. For the most part, we have been satisfied with the car. Wish trunk was bigger. Mid 2014, begin to have problem with key getting stuck in the ignition and could not remove it. If I turned on and off several, would eventually come out. Had to be careful to make sure everything was turned off (radio, heater) or battery would be drained if left very long. Gas gauge would register empty. Received a recall in September 2014. Took in and they could not do anything because the key was stuck in the ignition and they could not get it out. Took in the next week and something was done the keys. The following week, the key again stuck after returning from grocery. Forgot to go back out and try to get out. The next morning, battery was drained, called for jump start. Could not jump. New battery purchased in November 2014. Had to have car towed to GM dealer on Friday. Had to call on Monday to see what status was. Nothing had been done. Electronic control module was replaced as no communication could be made with the car. Cost, $693.00. Was advised that there could be other issues that occur after this. Anyone know what these issues could be?

Cadillac cts 2007 - The transmission lines entering the radiator disconnected from the radiator causing a loss of transmission fluids. Is there a recall on this?

I had a superior buying experience with Cadillac. They are best in class. They have roomy vehicles for multiple passengers to ride in absolute comfort. They offer the right amount of vehicles to chose from. Ranging from traditional and luxury vehicles for everyone and some of the most eye-catching designs on the road. They also offer one of the largest customizable selections in the market, everything from GPS to the color of your interior and exterior. They make a vehicle for everyone.

Cadillac offers some luxurious models from the low end to the high end luxury market. Their cars are all powered by GM Powerplants which are US made. They have very sleek body lines and all the technology on the inside to compete with the higher end cars such as Mercedes, BMW and Lexus. They come with various engine upgrades with different horsepower. Each car can be upgraded with different interiors and wheels with luxurious leather seats. Most Cadillacs hold 5 passengers comfortably with plenty of legroom. Front and rear passengers also usually have the access to heated and cooled seats.

I have owned 5 Cadillacs in the past and have been driving them from 1996 on. The last GM vehicles a 2015 GMC Canyon (shifting issues, Recalls), 2017 GMC Sierra Denali HD Duramax (headliner rattle, faulty fuel cap, recalls,) and our 2014 Cadillac ATS (recalls, broken rims, rear differential vibration and leak, and now a shattered CUE Screen at 36971 miles. I am glad someone FORCES GM to fix the known safety issues through recalls, but the only recourse on the non safety GM KNOWN PROBLEMS is simply not to buy GM products. And as far as Cadillac goes, that recourse seems to be working as seen in the decline in Cadillac sales over the years. I just cannot understand who at GM is setting policy of not fixing known defects while at the same time advertise family and loyalty.

Cadillac ELR Electric is absolutely the best car I have ever had and even now, I own 12 other cars. Being that is electric, makes all the difference since I put gas once a month since it runs a generator engine that charges the batteries. I am saving SO much money and have not had one simple issue in the last 4 years. I love my Cadillac.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

Well beloved Cadillac and GM owners, we all bought into the American dream and were betrayed. My story is exactly the same as everyone else. Radiator blows out of nowhere. I was told I was liable for the damages. Dex coolant issue. Im distressed to hear the exact same thing has happened to several others. I told the service center manager to cut his ** and he sounded like he was about to have a nervous breakdown. I am glad to see others testimony; however, Im disturbed because its like deja vu.People need to stop lying down on these issues. People (GM) need to be held accountable. The government needs to listen to the people about GM. Our economy is going to collapse if people believe they are being betrayed simply for buying into the American dream. This is not the way to instill buying confidence in the American consumer. Toyota, Acura, Honda, Mitsubishi, okay. But in the immortal words of Woody Harrelsons character in Zombieland, You dont ** with another mans Cadillac.Protest to your local dealership, throw hundreds of business cards/flyers across their lots with statements of your experience. If everyone has the same stories, it will pick up attention. Post Facebook articles or comment on fan pages (there are a few). We are not complaining about our government or other free services and I know none of us expect a handout. We are complaining about being lied to for being hardworking, taxpaying, American car owners. However, in the end, we are suckers. Buddhists, Communists, etc., have warned us about the trappings of consumerism and that we were being sold a bill of goods. As much as it kills me to say it as an American military veteran, maybe they were right.

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

I have a 2005 Cadillac CTS 3.6L engine with less than 87,000 miles on it. About 2 weeks ago, a screw had somehow backed itself out of one of the gears and caused major damage to my vehicle. The valve cover is shredded, cracked cylinder head and a piece broke off the cast iron timing chain cover. I reported it to Cadillac in hope of them standing by their product and customer loyalty and in turn they have said its not covered under the powertrain warranty. At Cadillacs request, I had the car towed to Don Massey Cadillac because they were supposed to have a reputation for good customer service. That is very wrong. They took almost 5 days to look at my car and give a diagnosis.Now the mechanic that is going to fix the car is on vacation and has three weeks of work before he could get to my car. If the dealership would have looked at the car in a timely manner the mechanic could have looked at it sooner and at least got the parts ordered. I am now going to be at least another month without my car because Cadillac wasted my time. I will NEVER buy another Cadillac or GM product. This car has never been abused or had modifications done to it. Every oil change has had synthetic oil put into it. I am very dissatisfied with the Cadillac brand of luxury. There is nothing luxury about how they treat their customers.

Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and a Corvette. Escalade - g ride suv. Not really for toting kids or soccer games. Status. ATS-V sedan - luxury sedan. Like a DeVille. For older people who still have some style. But honestly, the outside appearance isnt that different or distinctive anymore. It Looks like any other car on the road. Nice paint job and interior though. On star, leather everything, sound system, rims are offered as personalization options and Lots of paint colors and Lots of engine options, too. They all offer good legroom. With the suvs you can fit a small army in there. It has good headroom for very tall people though the 2 doors are kind of a pain to get out of the backseat.

My son graduated from college last month and was lucky enough to find a job prior to graduating. He bought his first nice car, a beautiful 2005 STS Cadillac. We noticed that the car was burning oil. In 4,000 miles, the car went through 7 quarts of oil which is unbelievable for a car with 62,000 miles and had been serviced 36 times by Cadillac dealerships according to the faux report. The dealership tells us that the car needs new pistons and rings. The cost is $3,500 to fix the vehicle. When we bought the car, it had a $1,500 guarantee if there were any problems with the car. They do this on different brands of used cars. I emailed GM Cadillac division and received an email that they were happy to help and would contact us the next day which they did. I explained to them that there has been multiple complaints about that model and that this was a defect and I would hope they could help my son with the cost of the overhaul. The second person I talked to told me that the most they could help was the $1,500 from the dealership like they were involved which this was already offered from the lot where we bought the car. I then asked for the supervisor whose name is Roy. I told him that I have never heard of a car with 66,000 miles going through 7 quarts of oil in 4,000 miles and especially a high-end car. The bottom line is he said there’s nothing he could do about it. I realized that there is probably nothing that can be done but I am in customer service for a large company and cant believe that they offered no help especially with social media nowadays.

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles weve owned. Everything takes much longer and therefore costs even more. Still wouldnt trade it though!

Cadillac is a luxury brand everyone will love. They combine good looks with advanced technology, great craftsmanship and reliability. They transform every drive into a masterful experience. They have coupes to sedans to v-series to crossovers to SUVs. You can personalize almost every aspect of your vehicle, from the color to the wheels to the trim. Also, you can personalize the floor mats to the sound system, from media system to navigation. The escalade can carry up 7 people. The front and second-row seating have captain chair and then the third-row seating is a bench style which will fit another 3 passengers.

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

While driving my 2005 STS Cadillac, the back brake system locked while I was driving about 45 miles a hour. The back wheels were locked sending the car spinning out control. I had my son and daughter in the car as well. I almost hit several other cars. It finally stopped in the middle of the intersection of a very busy street. We could have been killed. I am in the process of contacting the dealership to see what malfunction. Just wondering, has anyone else ever had this to happen?

I find them to be beautiful, functional cars with good looks and good usage. The interior is comfortable and the exterior is nice to look at. Also, its hold 5 people comfortably. In the past other cars I have had have struggled to fit my friends inside, but the Cadillac is awesome. It also makes me feel good to look at it and looks definitely play a role in my purchasing. They have lots of upgrades available, lots of personalization options. I was very pleased with the cup holder and stereo. Overall I was very impressed.

I bought the car used and it was a cruiser and it was very roomy on the inside. Its very reliable, and I did not have to worry about if I was going to make it back home or not. Even though it was a boat ride to on the outside it was a very good car to me. The interior was in the best of shape. It did not have any holes in the seats. It was able to fit me, my daughter and her father, and our friends and their 3 kids, so that is 8 people and 1 of those 8 was in a car seat.

2003 cadillac deville - This car is a lemon. I have this car in the auto shop so much they know my name. I have replaced windows, ignition, alternator, etc...... Now my dilemma is whether or not to rebuild the transmission 2200 and something else is wrong for 800 total of 3000 dollars. While I am making my decision I am driving my kids and I around in a 1996 Toyota Camry around. I will never buy a Cadillac again. They look good on the outside but are the ugliest things on the inside. I have not even had this car for 4 years.

I love my Cadillac SUV. I have a 2012 and 2019 year models. They handle the road nicely in rain and snow. It is a smooth riding vehicle. I have never had any issues with the vehicles. Just regular maintenance has been the only thing needed.

Much to my surprise, I received a call from the dealership to bring my car in to replace the whole radio/navigation unit. The total cost was picked up by Cadillac ($1400). Hats off to Cadillac for owning up to this design flaw and doing the right thing. Trust reestablished.

I liked how many models there was for me and my wife. We decided for the midsize LS. It has a shiny black exterior paint and grey interior, with a nice navigational system. I also had hundreds of choices to make as far as the extras. I had a hard time choosing but I settled for the chrome rims, tinted windows, and the sunroof. The car can seat up to 5 people, enough room for me and my family.

I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

My dad had Cadillac for years. Ive known many people who have had Cadillacs. They are extremely comfortable to sit in and drive. The cars takes curves well. I love my car. I like leather seats. Its luxurious. The seats are really to the point to where you can fall asleep. It also has seat warmers so when its cold out your back will be warm. It also has a Bose radio so sound is really good. It has a large trunk and great for carrying Christmas trees. The color is a warm beige and has gloss on it. However, the headrests dont hit me right. My head hits the metal part. Also, the air conditioner has broken down already.

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

Cadillac had an assortment of cars to choose from. I grew up on Cadillac. A father told to when I was a child. So I thought I will keep up the tradition. I love the interior design of the Cadillac. I like the customization to the chassis that we ordered from the showroom. It has a unique design that is noticeable worldwide no matter where you go. I definitely look forward to buying another one. Although we have very few customizations the dealer offered various promotion packages that allowed us to customize the ceiling, the color of the car, the interior even a sunroof. I was more than satisfied with my purchase experience. It was the sedan so there was plenty of seating for me and my family. Were not a very large family in terms of physical size so it offered more than enough seating space leg room all that we needed.

In Oct. 2009 I took my 2007 SRX in for engine light check/repair. In Nov 2009 I brought it in for 5 times, twice for December 2009, once on Jan. 2010, once in Feb. 2010, Mar. 2010, April 2010, Sept. 2010, Oct. 2010, twice in Nov. 2010, once in Dec 2010, and once in Jan. 2011. There are many more that I dont have a repair order detail for. The SRX was in the Miller (now Baker) service shop, most of 2011. At times, when the light would appear, I would stop in, and the service adviser would clear it, if it was the same codes. No repair order appeared. At present, the check engine light is on, and has been on since early Dec. 2011. I was told to drive it.During 2011, Leo from Cadillac customer service would frequently contact me. I gave him an update, but I saw no action to help resolve this repetitive problem. The district rep, Tom **, is not willing to work with me, and is thwarting any resolution. He is certainly staining the Cadillac reputation. Who is his boss? I want resolution! Is this the quality automobile that Cadillac advertises?

There once was a time when Hyundais and Kias were the cars that would have folks stranded and broke from repair costs. Now do the research and see where Cadillacs/GMCs stand among consumers relative to them! Although I have exceeded 100,000 miles, I had no idea that a Cadillac product could ever be so very substandard in quality, craftsmanship, and durability. I paid a lot of money, and I only average about 15,000 miles per year. There are 8 major issues: 1. Failing paint on my hood. Its bubbling, and I did some research to discover that this problem is widespread, and is a well-known defect in the paint on the SRX. Every month, this bubbling gets a little wider and more unsightly.2. Drivers side headlight suddenly went out. I didnt realize it until I was stopped by the police near my neighborhood and given a ticket and repair order, which needed to be fulfilled in 30 days or my vehicles registration would be suspended. Unfortunately, unbelievably, and outrageously, I discovered from a Cadillac technician that I could not simply replace the burned-out bulb; that the real issue-- also a widespread issue among SRX models-- is that the seal around the entire headlight assembly had failed, thereby allowing moisture and condensation to seep through to cause the damage, and that it would cost $1,400 to fix.3. Catalytic converter has triggered the engine light, and when I had it checked, the Cadillac technician told me it was failing and could go out any moment, and that it would cost $1,800. Now I have been driving for 25 years and have owned 5 cars, and I have NEVER had a catalytic converter fail, and not in my wildest dreams had I ever thought it would happen under 120,000 miles.4. Passengers side headlight is now going in and out, perhaps for the same reasons of faulty SRX design that I experienced with the drivers side headlight barely a year ago. I see the same condensation and moisture building within the headlamp assembly as before. Once again, I will be expected to replace the entire assembly due to a manufacturers failure with the seal around the assembly, $1,400 again.5. When it rains, there is water from the storm finding its way into my cabin. A lot of water leaks onto the drivers side from under the dashboard and onto my shoes. This is also happening to the passengers side, and I have to place large bath towels on the left and right sides of my floors to catch the water-- when I expect rain. When I dont realize it will rain, water leaks in and drenches my floors, contributing to a mold and mildew issue.6. One day I tried to turn on my SRX radio, only to discover the sound system was mute. I did all I could to adjust the volume in my configuration settings, because I could not do OnStar, cannot place nor receive Bluetooth phone calls, cannot listen to AM/FM/XM or CDs, cannot hear my signals, cannot hear my door tones, cannot hear my navigation turn guides, and I cannot hear my rear camera indication warning tones. This is very frustrating and unnerving, because I have discovered that the SRX amplifier has failed, which prevents possibly life-sustaining and critical safety features!7. As I drive along with no sound, one headlight working, water leaking in on my designer shoes, mold and mildew building in my car, defective paint on my hood, and an engine that could stop working at anytime due to a shoddy catalytic converter-- the most frustrating recent development is that my engine is loud as heck. I am driving a Cadillac SRX4 but I sound like I am driving a lawnmower. It is an embarrassment as people, colleges, clients, and neighbors stare-- even deer-- while I am at stoplights, parking lots, and in my own driveway. The Cadillac dealer said this is most likely an exhaust system concern now!8. My trunk door sinks down after I open it but I dont close it. I have been caught in the trunk with the door pressing upon my back. Please do not be deceived by the sexy design of the Cadillacs. A failing commitment to quality and reliability will leave you frustrated. I understand cars need maintenance but these issues are beyond routine repair.

I like the models that this brand provides. Their cars are easy to drive and take on the road to new places. I also like the many features that the Cadillac has and it makes for a really great driving experience. Id definitely recommend this brand to anyone who may have questions about it. The appearance of this vehicle is like no other. I like the current style of my own Cadillac. It is very brilliant and amazing to look at especially when its fresh and cleaned. But I really would like a more sporty look to should off on the road.I also like the various upgrades of the vehicle and the satellite radio and Beats studio built in speakers. This car is unlike any other car I have personally driven. The personalization that I got to add made my vehicle unique to me. The passenger capacity is spacious and I love the extra room. I have the SUV so I can pick all my few friends and go hang out somewhere. I can put the seat back and the person sitting behind me still has room to breathe. Its truly amazing. I am very happy with everything about this vehicle.