I purchased an Acura Care certified extended warranty when I purchased my MDX from the Acura dealership. However, just before my warranty was set to expire, my car broke down due to a seized motor. I had the vehicle towed to Acuras service center, Pleasanton Automotive, because the vehicle was still under warranty. They dismantled the entire motor, called Acura Care who sent an inspector, and the inspector determined that Acura Care would not cover the repairs because the vehicle was damaged due to negligence. At this point, I would like to note that I have kept up with the preventive maintenance on the MDX - regular Mobil 1 synthetic oil changes and vehicle inspections done at Walmart, and regular tune-ups and inspections done at my ex-husbands automotive service shop. The Acura Care inspector said he determined that my car had been run without oil which caused the motor to become extremely overheated and seize. However, not once did my car show any indication of overheating, nor was it ever run without oil. When questioned, the Acura service advisor confirmed that the oil was full, there were no metal shavings found in the oil, and the vehicle did not have any leaks. The Acura representatives have verbally blamed Walmart for the damage, but they refuse to put the accusations in writing. Now, Acura is saying that I have to pay almost $9000 for a new motor and labor, but I still believe all costs should be covered under the extended warranty.

After 5 years of being a faithful customer, when I bought out my lease the numbers were all over the place, I suspect intentionally. I suspiciously could never find a clear summary of the payoff amount, taxes charged, and all other fees on my account, and when I called for them to clarify they didnt seem to know. I was given a payoff amount, but a higher amount was deducted from my account. Not ok.When I received the signed bill of sale and title it showed that theyd taken almost $1400 more than the bill of sale said I should have been charged. I immediately opened a case on the transaction with my bank and call Acura. It took several weeks before they got back to me and when they did instead of apologizing and fixing the problem and refunding my money, they dared to argue with me and give me attitude. They admitted they made a mistake on the signed bill of sale so they wanted to send me another one for a higher amount. Every time I pointed out this was their error and not really my problem she corrected me with the word typo lol, and then went so far as to accuse me of trying to take advantage of a lower price! I couldnt believe what I was hearing. Aside from the fact that the bill of sale was binding, I explained I already used it to transfer the title and other things, so theres no going back now...She still just argued and accused me, she even said I should have called them to verify the bill of sale amount! Even though the Bill of sale is binding! What world is this? Honestly their defensiveness makes me wonder if this wasnt all an intentional scam. If it was really just an error then when the shoe is on the other foot and they stand to lose money, they really wont stand for it, will they. Funny how that works. Even when I told her Id already spoke to a lawyer she still got defensive and argued with me. There is no point even talking to them obviously they will not fix their problem, I regret ever buying from Acura. Check and DOUBLE CHECK ALL your numbers with them (especially sales tax!!)

I started my 2012 TSX and got intermittent flashing of my check power steering system, total loss of power steering physically. I asked Acura for concession and they declined. I havent been able to drive my car cause of unsafe amount of force to turn steering wheel at low speeds. Also, the estimate was outrageous. $740 just for the new EPS control module. I find other failures of 2012 TSX EPS, one of them is here on this site, Victoria of Millstone Township NJ. Another failure on Acurazine blog site, found it through google search of electronic power steering failure 2012 TSX.

The Acura car works well with great quality including technology and runs fast. It has a lot more experience and it is also expensive, but its worth it. The appearance is amazing and they run in different colors. And dont get me started with the features. Theyre really creative!!! Their upgrade and personalization options are okay. However, I feel this is not their best decision or choice but they can do much better. But basically, great quality and compansive. The passenger seat feels just right. Its very comfortable and I feel secure right in place. Good job.

I cannot believe I paid almost $50k for an RLX, a luxury car, apparently designed by an idiot. I dont like anything about the car except perhaps the acceleration. The navigation, graphics, handling, convenient features, cup holder, radio controls, speech recognition, etc...unbelievably poor and stupid design. The safety electronics feature beeps AFTER the danger is either cleared or encountered. Slowest microprocessor that money could buy on a luxury car. Worse car of the year for the money. Acura, shame on you. You have ruined the Acura brand.

The Honda Acura had many models including SUVs or sedans. I have an SUV car and it is very convenient for the snow. It handles snowstorms pretty well and is able to get up the hills. The car looks luxurious and has an expensive feel to it. Definitely cheaper than the Lexus or BMW but has many similar car features. The additional higher end features are included in this car. It has many advanced features and upgrades including the sound system, sunroof, Bluetooth accessibility, roof rack, heated seats, GPS, parking cameras in the front and the back. This car seats 5 people including the driver which is perfect for a regular sized family. It is good for vacationing and there is a good amount of leg room when seated fully and no one is really cramped or smushed together.

I was very impressed initially with the car, it truly lives up to its reputation. I have been driving Acura for many years as my father did when he was alive. However, when it comes to customer care, I can tell you that the dealership fell very short. I had to replace the windshield due to a crack. Once the windshield was replaced, it then needed to be re-calibrated. When I contacted Center Acura, they told me that they were very familiar with this issue - no problem. It would take about 1.5 hours to do the job. Come very early in the am. So I did, to discover they could not calibrate the windshield because it needed a specialized silicone film first. They said, We will order this and call you next week, but should take a couple of days to get. They never called - two weeks later, I called and they said, We forgot to call you. I couldnt believe this since Acura is totally customer oriented.I rescheduled for this past Monday am - when I brought in my car, the service representative said, I will need to do extensive research on this. I replied, This is unacceptable. I had to leave because I was taking time off work. Several service department employees sent me emails and text messages asking me if I was satisfied with the service I received??? I promptly replied to all of them via email, text and phone calls. No one replied!!!I then ended up calling client relations. My case was assigned to a rep who I just spoke to. She listened but did not grasp the issue - the main issue is the lack of response to the customer. She perseverated about getting someone to do the work. I re-explained my position again, she ignored me and said this might be a good training issue for the dealership. In the meantime, I, along with my insurance company who offered to pay for this are attempting to locate a vendor who can do the job.

Luxury car is what they call it, more like CRAPPY car! I have a 2013 RDX. Few weeks after purchasing it, it started to have break noises. 3 years later, its still an ongoing thing. They cannot find a solution to it. When I simply asked the service team what they can do to stop it, they simply said its not going to stop. I have been in and out for the same problem that never goes away! Its very frustrating and scary to think that it could be a safety concern! Client relations is also one sided! They dont listen to you because to them, its the service team thats right. Screw this company! Never gonna buy a luxury car again! You do not get your moneys worth and no peace of mind driving it!

The Acura Integra is a very nice car. I purchased it earlier in life and it was a blast. Highly recommended. I loved the interior and the exterior. The interior was very sleek. The knobs were also sleek and slim. All the features were good. I didnt like the power of the a/c though, but it was bearable. I upgraded it a lot; rims, tires, exhaust, engine, suspension, etc. The upgrades were very high end and it roared. I loved it. But, the whole car felt small. I could easily fit two passengers in the front but if I tried to put another two in the back it would be less spacious.

Experienced total steering failure. Extremely dangerous, apparently a more wide scale problem and they don’t seem to care people could die. Upwards of $3500 to get it fixed! This is on a 4 year old upscale vehicle (Acura TL). This dealer (Hertrich Acura) especially does not care after purchasing 6 cars among me and family. Car was impeccably maintained but if you don’t service the vehicle at their overpriced garage you can forget it. It does have a 109k miles on it but that’s a break in period for other upscale brands! Stay away!

Acura MDX, 2014 - Nice appearance. Very nice ride, good Continental tires. Comfortable driver and passenger seats. Both are adjustable. Telescoping steering wheel. Excellent gas mileage, 32 mpg hwy. Good forward and rear visibility. Easy driving controls on steering wheel. Good rear view camera. Good road map and GPS navigation. Adequate mobile communication system. However, complicated destination setup and manual organization.

The Acura TSX leather looks worn out and years older than it is. We have a Lexus (2006) and its leather looks far superior. I expected Honda/Acura to do more. The dealers were useless. I went or called every single dealership in the DFW, TX metro and got the common response that its not a warranty issue.

Acura offers a sufficient variety of models to suit every lifestyle (sedan, SUV, sport model, etc.). When I owned an Acura, I had the Vigor sedan model, which I absolutely loved. Their models are classically designed, and an old Acura looks just as contemporary as a new one. What I particularly appreciate is the fact that blind spots are minimized, reducing the need to stretch and crane your neck before changing lanes. Also, their upgrade and personalization options are comparable to those offered by other manufacturers of upscale automobiles. For example, on-board GPS, air conditioning, hands-off mobile phone, etc. The passenger capacity depends on the style and/or model of car selected. My Vigor sedan had standard seating capacity for two passengers in the front and three in the back.

When we purchased the 2011 Acura RDX Turbo, I asked my salesman what was the actual gas mileage for this car. The sticker said 19/26 but he said 16/22. This car is driven very conservatively and we are averaging only 13.5 to 14 per gallon. My question is what can be done about this and why would Acura produce a car that only gets this kind of mileage when all other car makers are engineering their cars for economy driving, not a gas hog? The car is a decent automobile except for my complaint. I just might sell this car and go to another brand.

I had purchased my $55,000 Acura RL from King just a couple of years before the high-end GPS unit went belly-up. It just quit working! I took it to Kings service department and was told: You must have bumped the unit when you were putting something in the trunk. (Say Whaaat?!?) Thats customer damage and not covered by the warranty. Its going to cost you NINE HUNDRED BUCKS and take about six weeks to get a replacement from California. Please know, the unit showed NO SIGN of being bumped while I was ...putting something in the trunk but King Acura would not budge. Need I say, my RL will be remembered as my first and last foray into the sordid world of Acura.

I test drove the Sedan RLX and TLX which both have four doors, the Coupe ILX, two doors, the SUV MDX and the RDX. All of the vehicles were a very smooth drive and gas efficient. The ILX which is the compact sport car was a little small and the RLX was larger, but the TLX is the largest sedan and had quite a bit of room to maneuver in. The RDX SUV had more room than the MDX SUV, but all comparable to their competitors. You can upgrade seats, the navigation system and display. You can also upgrade the wheels with packages that are premium and a-spec. The ELS sound system is also an upgrade too.

I just love my Acura MDX 2016. I like that I can customize my vehicle. I love the color. I chose silver and it looks fantastic. I love the look of my SUV, it is a great family car that seats 7 people. I love the heated seats feature for comfort and its great in winter time. I also love the Bluetooth feature to connect my phone. The car is so easy to drive with great mileage. Its really fun to drive.

TL I just bought a few days ago, but when I drive home the next day was found to have oil and water fluid drop on the ground. The problem; How do you sell defective car to me, it makes me very angry. I work busy, but also the release time to service with you pull, a push, everyone wants to escape. How to dont hide when pay.

I have a 2010 RDX that I bought certified pre-owned. Just had my first oil change. Price shocker... What oil change costs $200??? In looking at the bill, $147 is for labor. The service also included a tire rotation which still should not cost that much. In addition, I waited an 1 1/2 for the car. What oil change takes that long?? I contacted another Acura dealership and was quoted a lower price for the same service. So far, Acura is horrible. The car came back with more dirt than it had when I brought it in. First Acura, Last Acura.

Having purchased 5 new Acura from Crest Acura in Syracuse NY I expected some consideration for being a very loyal sales and SERVICE customer. When considering purchase of a sixth Acura I encountered Jim **, a very disappointing encounter. Upon having my TL (purchased new at Crest and fully serviced at Crest) looked at for trade in, I was offered far less than book value. When I questioned this, I was told by Mr. ** that he couldnt pay more for my car than he could buy one for at an auction, no consideration for a one owner fully serviced Acura from his dealership.He then challenged me to visit a competing dealership to determine if I could get a better deal. I did and I did. Upon learning that I had traded elsewhere Mr. ** spent 5 minutes running my new vehicle into the ground and telling me how unhappy I will be. What a very sad individual he is. He could have saved a very loyal customer if he had used appropriate business protocol. An example: Im sorry you arent happy Joe, what can I do to correct the problem? No he acted like a spoiled child who didnt get his way and totally ruined a good relationship.Ive been in business for 35 years and have handled a number of complaints. Ive found that attacking the complainer, defending your behavior does nothing for the business except lose a potential client, something Mr. ** easily accomplished via his negative behavior. He could have saved me had he been a professional rather than a spoiled child who doesnt belong where he is. You can be right but wrong and you can be wrong and be wrong. Whos the real loser here?

My family has purchased almost 10 new Acura products in the last 14 years, all new. My mother bought 2013 Acura ILX for $28k. Only has 15k miles. Has had 3 batteries! Acura says car must be driven 20 mile a week or battery dies! Offered $12k trade!

Acura offers sedans (large and smaller sizes), 2-door hatch back, and SUV models good for a range of family types and vehicle uses. Theyre mid priced luxury cars. The Acura I purchased was a sporty 2 door model with a hatchback. It had features for adjusting the handling. I thought the round headlights on the Integra looked cool, too. Acura offered a variety of trim levels. There were options for radio, CD player or 6 CD changer, upgraded speakers. Some were offered in packages, such as wheel upgrades and performance tires. Acura has auto types equipped for 2-6 passengers. You can select the car that fits your needs the best, from sport models to SUVs. I was single when I purchased my sport model.

We purchased a new Acura TLX from Acura of Tempe. We took delivery of the first car and it had factory damaged paint. They exchanged it for a second TLX and it also had factory damaged paint. The dealer has been a nightmare. They took the car back to have it repaired! A brand new car. We purchased it a month ago and have still not taken possession of it. Acura Client Relations is a misnomer. We have purchased several Acuras over the years and many Hondas. I thought Acura was a quality vehicle, but I cannot say that any more. Their quality control appears to be non-existent. This has been the worse car purchase we have ever made.

2016 Acura tlx transmission jerking. I got this car on May 2019. Certified 2016 Acura tlx. Since 2 trip to dealer. First they say they did a software update and still not good. Still jerk. Now second trip to dealer well got foreman from Acura on a test drive with me. He feel it and in one jerk after one stop sign it was violent so left it in the dealer. After a week they call me and say we went for a drive with case manager and computer plug and everything fine and not able to duplicate plus no code this transmission in. This cars are crap piece of **. Stay away from Acura up to this is resolve. Buy a Lexus.Anyway now I send a email and tell them I will contact a lawyer because I only have this car for 4 months and this hesitation is awful. Acura relation call me saying the case manager is out of office and he will be calling in a day or so. This is a week later no call so lawyer up as soon I can set with my attorney then will see if is a problem with the transmission or not. I’m done. I will let my lawyer to deal with them. Car is not safe with jerking and hesitation no matter what the ** they say. Honda of America need to fix this problem. Big mistake buying this car.

For a first time buyer I find it reliable and luxurious compared to other I tested drive. At first I must admit I was a bit hesitant on purchases because, originally my first two choices were BMW or a Chrysler. I test drive them both, the BMW was M3. Was enjoyable but it was missing something and Chrysler I thought would eat up a lot more gas and less comfortable. So when my last option I was hesitant but when I tested it. I felt right there this was it the one I would buy. Beautiful interior design but it could be a bit more glamorous. Its not as nice as a BMW but its great for a first time buyer. Somewhat roomy depending on size and weight of individual. I do unfortunately have a friend is a bit heavyset who seats in the passenger seat to have more room but even pushing back seat is not enough, so it would be nice to have more legroom for heavyset people.The stereo is wonderful and car floats as if I am flying. Very spacious whether going shopping or traveling out of town. Its very roomy for luggage or my purchases. Im also have many envious friends who want my car because of the comfort it has compare to theirs. The air conditioner and heater are wonderful. Not to mention the stereo to plug in your phone or MP3 are topnotch compared to other models. But one of the best would be GPS which is one best feature in the car.

2007 Acura MDX Elite - I have had battery issues also, kept boosting drained battery; then took to dealer for testing. The problem was a parasitic drain caused by the phone link component in steering wheel, this is a $741 part. I choose to disconnect the device instead without any further issue. In response to some of you who have had shock and strut problems, I replaced the with after market products, cost $185 + labour per unit (dealer cost $740 per for rear, $1000 for front struts). So yes, after market works just dandy and by the way, this is the first shock/strut replacement after 248,000km, all hard cdn driving.

I purchased my MDX slightly used off dealer lot, it had about 6,000 miles. I have loved many things about the vehicle, however recently (once I had paid it off and warranty expired) my battery has died 4 times. Had alternator replaced around $700 min. Had new battery installed, but still died again. Now my navigation system says it is reconfiguring and if it isnt working in 10 minutes to take to dealer. Well, I cant afford to just run down to Acura every time there is an issue! The last time I brought it in, when I went to p/u my car wouldnt start! The side board was hanging off and remote key wouldnt work! They never offer loaner vehicles and overcharge everything. Now I have no navi. My check oil light is constantly coming on (oil is fine) and my key gets stuck in ignition!

I have a 2018 Acura RDX and its gas range display sucks. On an instance, I start from my office and it shows, I have gas range of 100 miles and after driving for less than 2 miles it shows gas left for 70 miles left. How come in driving for 2 miles I consumed gas worth of 30 miles? After driving on highway for few miles it moves up to 80 miles. How come after driving extra 5 miles I added more gas in my car? I understand it varies based on driving but how would I actually know how much gas I have in my car. It is extremely confusing and I think erroneous. Not sure how such system is considered as a better user experience by the Acura engineers. I think Acura should do a recall and fix this system for all Acura RDX owners.

2011 Acura tsx. Worst riding car Ive ever had. First and last Honda Ive ever/will ever own. Interior rattles everywhere from the time it was new. Cheap thin paint on front of car - looks like its been sandblasted. Im easy on my cars. This was a daily driver with mostly Highway miles. Transmission went out at only 75k. Never had trans problems with any car Ive ever owned. From what I hear, this is typical. Honda transmissions are some of the worst made. GM and Toyota are best. Oh well, you live and learn. Hope this review helps someone NOT buy an Acura or Honda.

The transmission broke on my Acura TLX and the cost of replacement is $8400! This car has a long history of transmissions problems and recalls. The dealer so called fixed the issue of the transmission with very minimal work under warranty then 10000 miles later, new problems came up after warranty expired and now the dealer is saying it needs complete replacement. Now I am stuck with a $8400 bill. I will never buy any Acura car again. Acura does not stand by their product or do the right thing by the customer! The top people making decisions at this organization are ruthless and have no loyalty to their customers.

Our 2007 MDX was taken in for A/C evaluation. The A/C was repaired but then we were given a list of other items that needed attention: Drive Belt (glazing and cracking), Engine Coolant Dirty, Power Steering Leaking and required new pump, right front stabilizer Links needed replacing. Plus all fluids low and dirty including the transmission and brake fluid. After picking up the vehicle with just A/C service, I immediately drove it over to a reputable repair service that is AAA approved. The only item that would need to be replaced within the next 10K miles or so was the right front stabilizer Links. The mechanic showed us the power steering = no leak, the fluids = clean and full, and the drive belt was perfect. How do dealers get away with this?

Acura has a lot of options depending on the size of the car that you are looking for. I would recommend that you try different ones. They also have a lot more of high tech options that are necessary in this age. Sports car SUV sedan has great stereo equipment and easy to learn how to work things. As with technology there are many options that you can gauge which ones are more important and fix those ones and personalize as to your comfort. Plus their cars are very roomy have plenty of room in the back of the car space for cargo and really good amount of leg room in front and back. Even with car seats can fit 3 in the back.

I own a 2015 Acura MDX that is the months old and it has less than 4000 miles. I was driving down the highway early morning when suddenly I heard a loud boom (sounded like a shotgun). I looked around to see if someone had a flat tire but there were no other cars in sight. All of a sudden I heard loud wind noise and felt pieces of glass all over me. I even suffered some scratches on my hand and on my head. Thats when I realized that my sunroof had exploded. There were no other vehicles in sight that could have caused the damage plus the moonroof had exploded upwards. I have contacted several dealers, also called Acura customer relations but no luck. Ive find some research to find out that Acuras have had this issue on most of their vehicles. Acura doesnt want to assume any liability and wont pay for the repairs.

Bought a 2018 Acura TLX Aspec, and in 2 years the engine gave out at 40,000 kms. They had to replace the cylinder blocks. After replacing the cylinder blocks, then a day after electronics gave out. My car started shaking and lost steering wheel control. Almost caused me to hit someone. Called Acura that I dont feel safe driving this car. They basically said, We cant do anything. If anything happens just keep bringing it back. Girl was polite but of no help. Now I have to drive that car feeling nervous everyday that something could happen to me or others. Never buying Acura again.

Acura has lots of options, example: leather, sunroof, power windows and doors, variety, pleasing, very time consuming, aim to meet my needs and desires. The car has sleek design, fuel efficient, economical, attractive and amazing color choices. Very friendly and aimed to meet my needs as well as my desires. Also, I was able to choose if it had a sunroof or spoiler or power windows, power locks, gas mileage, two door, four door, anti-lock brakes and also many color options. But, my car has very minimal storage capacity. Glove box was on the smaller side than I prefer. The two-door model was very lax in back seat room.

2014 acura mdx - Unusual engine noise when idling. It started in March of 2015. Took it to dealership. Was informed that it common noise to mdxs. However, when I bought this mdxs new there was not this unusual noise present. So acura has no fix for this problem. Others have reported similar noise. I believe that a class action lawsuit against acura will have to be taken for them to fix this problem.

I have driven Honda/Acura since 1993 mostly with success until this last Acura. Because of social media, Acura service departments and other local owners as well as my own experience I know my current model of TL had many issues. I unfortunately had several of the models issue GPS disc drive, splitting of the dashboard, Power Steering leaks all of which can be verified by a simple google search. Here is the issue from the social media. They said contact Acura customer representative. The answer I received is that dashboards crack; but out of good faith we will fix yours for a $1000 which they claim is 50% of the cost. First, dashboards just do not crack. I do live in the south but I park in garages most of the time out of the sun. Second I had a recall on the Power Steering hose. They said it is fixed but I get a leak that I must fix. Confuses you? Yes, me too! They bottom line is there is no such thing as Acura customer support. They are rude and only out to help dealerships.

Would not recommend Acura/Honda to anyone! They are the worst. I purchased a 2018 Acura MDX in Aug 2018 from Paragon Acura and I have been having problems with the vehicle since September 2018. First the car would not move when I put it into reverse or drive. When I finally got it to move it started making a grinding noise. I took it to Island Acura and they said my transmission is overfilled with transmission oil. They drain it to the right level. When leaving I heard a winding noise coming at low speed and decelerations. Took it back to the Island Acura and they said its coming from the transmission and front diff. They refused to work on the MDX bc I did not buy the car from them and said I have to take it back to where I bought it from. I took it back to Paragon Acura and they kept my MDX for over 3 weeks and did not resolve the issue instead they caused more of an issue. They return my MDX with damages. When I reach out to Paragon about the situation they said they will contact me back within 15 mins and they never did. I had to reach out to them the next day. I contact Acura cooperate and them seem to not care at all. My car only has 2200 miles and it dont seem to be a problem with them. Still have transmission problems. My quarter panel, rear bumper, front bumper, driver door, and inside the front door jam have to be painted. Plus my car is filthy with some interior damages. I also received a parking tickets while my MDX was in for service at Paragon Acura. This is the worst car company I have ever dealt with. DONT EVER GET A HONDA/ACURA PRODUCT! NOR DEAL WITH PARAGON ACURA!

Acura was useful and satisfied my needs. It was small nice and interesting enough so that I could fit inside and feel comfortable. It has enough seats so I could fit my brother, father, and mother. It is roomy enough to not feel stuffy or claustrophobic for myself and others. The radio, and the air conditioner worked and I cant really complain about it. I usually try to get a guided positional satellite receiver because I get lost a lot in my drivings. I would recommend this brand to anyone who wants to try it and I hope that you will consider trying this brand just like I did.

Car was quality. Ranges from sporty to luxury with nearly unmatched quality. Acura is a dependable brand that offers great styles. I believe it is owned by Honda and has great motors that hold up well. You still see a lot of older models still on the road which validates that Acura is quality and very dependable. I like the integration, NSX and RSX models especially for their unique style and quality. The TL model is nice as well giving you the same look almost as a Lexus but I believe the Acura models are more appealing than Lexus personally. Acuras are easier to personalize or upgrade than most other cars. Almost all brands make parts for Acura which also helps with pricing because parts are so readily available. If you are into showing cars there are endless possibilities. Normal to average, models seat anywhere from 2 to 5 people. The RSX seats 4, the integration seats 4 and the NSX seats 2.

I purchased a new 2021 Acura TLX on Dec 6th, 2020. Around 7500 miles the car steering rack started to make a noise. I recorded the video and sent it to my local Acura dealership (Vandergriff Acura). They said other Acura had the same issues and I need to get the steering rack assembly changed. The part was back ordered and it couldnt be fixed right away. After 4-5 months of wait the part was back in stock and Vandergriff installed the whole new steering rack assembly. The car at that point only had 14,000 miles. I took the car back to Vandergriff 3 times because the car wasnt going straight. The first time it was pulling to the left and the next two times pulling to the right. Ithen took it to another dealer in my area, Goodson Acura. They performed an alignment for free and said the issue is fixed. I drove the car right after and again the issue was there. The car keeps going to the left. The sensors in the car has be reset and still the car doesnt go straight. I contacted Acura Client Relations and Sue from CA called me back. She called me 3 weeks ago. She mentioned she will call me back and let me know if I can bring the car into the dealership. Three weeks in and reaching out to her three times already, she hasnt called me back. I am getting frustrated I have a new car and it drives worst than my 2021Mazda 3. I will never buy a car from Acura again. I will stick with Audi and/or BMW. The contact number for the Acura Clients relationship person is 1-800-999-1009 ext **.

My wife and I bought a Certified Pre-Owned Acura from Acura of Ocean. We should have bought a Certified Piece of ** thats what we got. We have the same issue that so many other Acura Users have with the mysteriously battery. It’s amazing the common thread and no laws have been broken or a recall issued. What does this need to be insured and licensed like mortgages through the government? Is that the only way to keep organizations honest? Acura you have a common theme here you pushing luxury pieces of junk. Dont buy Acura. You want a luxury car? Buy a Mercedes. Buy Toyota. You will enjoy more luxury.

My wife and I purchased a pre-owned 2017 Acura MDX from a local Honda dealership which was acquired from a Colorado Acura dealership via a regional car auction. The vehicle had only 650 original miles on the odometer and was spotless as well as mechanically in excellent condition. The car now has 3500 miles and the entire family is very impressed with the quality and comfort. Very pleased!

In two years we have never had an issue with the Acura. Other than a little road noise it has been very dependable with more than adequate power and performance. This is a 2017 model AWD with the 6 cyl engine.

I have had a great experience with my Acura. I got it for a good deal and it has been reliable for over 5 years. I did have to get a new transmission, but if you take care of this car, it will run forever. I love my car and am so thankful I had such a great first car experience. I also like the heated seats and wonderful heat and AC. The car accelerates quickly and well, too. The transmission problems are really the only problem I have really had with this vehicle. But the car is otherwise very reliable and safe to drive. I have never felt in danger or like I did not get my moneys worth.

Called Acura when I got flat tire this morning. It is now 3 hours later they just arrived. There was no spare in car. No Acura emergency service like other brands such as Mercedes and Lexus. Very little help for person who does not know how to handle the problem. We own three Acuras. Never again will I buy one. With Mercedes or Lexus you call and they come get you and car. They repair. None of this arguing for a tow truck. No need for a million explanations. They just lost my family’s business. What a shame.

I purchased a 2019 Acura RDX. EPA standards, it should receive 22 city/27 highway. I have curtailed my driving to TRY and get anything higher than 22 and am not able to achieve it. My commute is 30% city and 70% free traveling highway, so I should easily be able to consistently achieve 22. Currently, sitting at 20. I have read a ton of reviews and anyone that pays attention is complaining about the same misrepresentation of the MPG. Also, the Android Auto was a part of my sales pitch in November 2018. Its mid-January 2019 and its still not released.

I leased a new 2018 Acura ILX, with 20 miles on the car. Drove home, and fitting and finish is below average at best. No spare tires, very cheap. After 2 weeks. the fuel gauge is still at full level, added a tank full of gas, well, it still shows full :-), contacted Acura client service, they suggest to tow the car to dealer for repair, called dealer, told to local Honda dealer for help? Dont lease Acura ILX like me, because I have to drive around to dealer, waste all the miles and plus the time to get a new car fixed. The car is louder, rough at low speed and they want 30000 dollars for it. Is this what Acura has become?

Acura offers many different options and MDX is a good one. Its the only we looked at. I knew I wanted an SUV with all the bells and whistles. I think I got everything FBI was looking for in a new vehicle. It has a pretty sporty appearance too and the options are far better than the average vehicle. First time Ive owned an Acura and so far its been a good car. It is roomy and it has the 3rd row seating. I like it because I have to haul extra kids around or put them In the back so I dont have to hear them.

NSX, MDX, RDX, TLX, ILX, RLX, are all some models of Acura. This brand offers SUVs and Sedans. They range from colors of blue black white and grey. This car also has wifi capabilities and has Sirius XM radio. The car has 4 seats and 4 doors. It can carry 4 passengers maximum and trunk room for additional things.

I have a 2010 Acura CSX. Couple years ago, we saw some white spots on top panel and back door panel. This year I found spots become very big, and much more white spots showed. I went to dealer at Ottawa Camco Acura, and I was told there are many cars with paint issue. Acura manufacturer reduce paint thickness to save cost. Very thin layer of coat was slowly disappear. The quote to repair panels are over 1800$. I went to other body shop, and I was told repair fee is around 900$. I called Acura customer service, and I was told the paint issue is normal. I was told Acura will equally split repair cost with me. I think it is totally quality issue, and Acura should pay all cost. Acura is a prime car, and service fee is super high. I bought Acura car, because I thought Acura is a high quality car. But I am very disappointed. I think I made mistake to buy a car from Acura.

Love my Acura RDX. Acura has great customer service and I have not had any issues with it since I bought it. Its reliable and stylish with features I love. I will definitely be buying another Acura when I decide to buy another vehicle. I love the backup camera. The technology package is amazing. I like having a built in gps. I like the driver one and driver two settings so the car is always set for my favorites when it recognizes my key. The gas mileage could be a little better though.

Transmission problem at 101,*** miles - bought the car (2002 Acura MDX) used with 55k. Car was reliable until I saw my temp sensor trigger while driving on the freeway. I live in the desert so extremely hot temperatures are common. From what Ive read from former Acura mdx buyers is that transmission failures are common and inevitable. I made sure that the scheduled maintenance was performed to prevent the transmission failure. Im disappointed that even though my transmission had the oil jet kit that supposed to help lubricate gears inside I still have the transmission problem. Acura quoted me 4k dollars to fix it and my transmission specialist wants 3k. I feel like Acura should have these transmission replaced for free especially if you do your scheduled maintenance with them. Im going back to Toyota/Lexus.

I bought a 2008 MDX new and have had battery problems since the first year. It has died on us so many times that Ive bought a charger that we keep in the back to jump it since it happens so often at any place such as the airport, work, or at home. Ive taken it to Acura twice. They say it checks out fine and wouldnt replace the battery for me so I bought a new one. It did slightly better for a short time - two weeks. Then it started dying again. We always leave the dome lights off but if you dont drive it for a few days, or listen to the radio for an hour with the car not running the battery will die. Something is draining the system but the Acura service department while nice seems to be in denial of a problem that is rather common with their vehicles. The nearest dealer to us is 45 minutes away so dropping it off all the time is an inconvenience.Weve had problems with the stereo. We are on our third new head unit, and several different memory setting problems that were covered under the warranty. I was ready to get rid of it after the second year. It is my wifes first new vehicle and she wanted to keep it for at least 10 but I’m hoping to talk her into getting rid of it this next week. The MDX has a nice quiet smooth ride but everything else weve dealt with leaves me to advise you to buy a Lexus, Audi, Volvo, etc. We were going to give this MDX to my father-in-law when we got a new vehicle but I wouldnt want him to be stranded with a dead battery or deal with more issues Ive been reading about in the forums. Our MDX only has 59,000 miles.

I bought my 2005 Acura MDX 1 month ago and the transmission went out while I was driving down the road. The car only has 123,000 miles on it!

I love this car, new or used, they are great cars to own and enjoy. The Acura TSX Navi is a great family car. It has enough room for two car seats and another person in the back. It also has spacious legroom all around and expansive trunk space with enough room to haul two strollers and an army of baby items. Excellent gas mileage and beautiful colors make the Acura the perfect car for anyone. Heated seats and mirrors are fantastic in cold weather. The car was also upgraded to a moonroof. Sirius radio was also an added bonus along with navigation. From family models to sports models, Acura cars are fun to drive and luxurious enough to satisfy the pickiest person!

I am faithful Honda buyer. Currently, I own a 97 Prelude, 08 Accord V6, 08 Pilot and a 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension that rattles at 12k miles. My dealership (Continental Acura of Naperville) took countless of trips to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits, it was determined that the battery holder was cracked. Now, the car has 33k miles and the oil sensor switch has malfunctioned. In all my years of owning cars ranging from 0 miles to 200k miles, this has never happened.My car is past the warranty, so I am out of pocket $230. However, if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I own a 08 Honda Pilot and I have never had any issues. If you are considering buying an MDX, I employ you to take a look at their cheaper sister, Honda, who has better service and quality. And if luxury is what you really want, then go check out a Lexus. This is not a biased view, but rather a fact from US News and World Report, Motor Trend and Edmunds. I also talked to a US rep (1-800-382-2238, if anyone else needs it). There’s no help on the matter, just an apology for the poor product.

This complaint is about 2011 Acura TSX. I leased a 2011 Acura TSX. The front driver leather seat is so hard, so stiff the bottom stitches are so bad stitched. They can hurt your back, they are hurting my back very much. Before you buy it or lease it, try it well. And Acura is not doing anything about it.

I purchased it used around August of 2010. The vehicle had approximately 122,000 miles on it and was in great shape body wise and mechanically. About four months ago, I could feel the transmission beginning to slip. Recently, it has become dangerous to drive this vehicle. While accelerating, the car will slip into neutral. I was nearly rear ended by a vehicle following too closely when I lost power. Once, while stopped at a red light, it drove with my foot on the brake and the car went into reverse. If I had hit the gas hard, I would have crashed into the vehicle behind me.

BUYER BEWARE! I bought the 2019 RDX about 5 months ago and just brought it back to the dealer for the 3rd time for the same electrical problem. Apparently I found out today that Acura was well aware of the situation however, let the dealers sell the cars with this defect. The dealer and Acura, who dealing with is a nightmare (Acura) stated a patch to the software had to be created to stop the problem. So why would they sell a car that they knew had a defect? So have a case open with Acura. I dont even want the IT anymore and will be bringing this to the attention of the WFSB - Channel 3 Eyewitness News so that we can make this misrepresentation known to the public (in Connecticut) anyways. There were 7 other RDXs in the lot waiting to get repaired - I dont know if it is for the same reason but what does that tell you when you see 7 2019 cars needing to be repaired. Dont say you have not been warned. This is totally unacceptable and the customer service is horrible from Acura. My case manager does not return calls and when I spoke with a so called supervisor at Acura she states, Well you need to deal with your case manager, I dont do that. So what exactly does a supervisor do? This is a nightmare!

My wife and I purchased a 2012 Acura TL from Montgomeryville Acura on 04/26/2011. It was our first luxury car. It was a very exciting time for us. We even have pictures that we posted driving home from the dealership. On 08/31/2015 we sold the car. Here is how we got there: 08/29/2011 – Battery warning light comes on. “Limited starts left” displayed on message center. Took car to dealer. Battery tests well, but was replaced. 11/03/2011 – Battery warning light comes on. Bad cell. “Limited starts left” displayed on message center. Took car to dealer. Technician tells my wife that the battery was replaced even though it tested well. 08/09/2012 – Message on dash – “Voice account needs to be updated”. Second message on dash – “Gas cap loose”. Took car to dealer. Various updates and resets to electrical systems performed. 12/04/2014 – Messages and indicators on dash – “check battery”, “check oil”, “air bag fault”, “fuel cap loose” -Took car to dealer. Battery sensor updated. Various updates and resets to electrical systems performed. 12/27/2014 – Message on dash – “check battery” -Took car to dealer. According to work order, “sensor tests good”. Sensor replaced. 01/08/2015 – Message on dash – “check battery” -Took car to dealer. Replaced battery. 04/21/2015 – Message on dash – “Air bags may not work” - Took car to dealer. Reset message. According to work order, “everything checks out fine.” 05/08/2015 – Message on dash – “Air bags may not work”. Beginning to have problems with paired phone. Many dropped calls. -Took car to dealer. Switch replaced. Dealer could not replicate the issue with the phone. 05/29/2015 – Message on dash – “Air bags may not work”. Beginning to have problems with paired phone. Many dropped calls. Took car to dealer. Switch replaced.I spoke with Garrett ** (business manager) and Russell ** (lead service advisor) numerous times. I do believe that they did everything within their powers to help to resolve the issue. We left numerous messages for Steve ** (dealership manager) who never responded to an email or phone message. I had two primary concerns. This vehicle was not safe to drive. The warranty was due to expire in April 2015. Would I be expected to pay for repairs that clearly existed while the car was under warranty that could not be repaired? I asked the dealer to provide a letter indicating that they would be responsible to repair anything beyond the warranty period that was identified an issue within the warranty period. They refused. I was told that we should trust that they would stand by their product.Eventually I was referred to Acura client relations. My first contact was with Kristine (extension **). I asked to be called on my cell phone. She mostly left messages on my home phone. Eventually I was able to reach her. Her solution was to take the car to the dealer. I asked to escalate to her supervisor. She refused stating that she was in charge and no one else could do anything. I asked her to provide some sort of acknowledgement of the situation. She refused. Other than a fax, she only would communicate with me by phone. Eventually she admitted to having a boss. She told me his name was Michael, but policy did not permit her to provide his last name. After a fair amount of wasted time I found that his full name was Michael **. He said that there was nothing that he could do to help.The issue would be escalated to an arbitration group at Acura. He would forward the issue, but would not give me any way to contact them. They would call me if needed. To date, I have not heard from them or Michael. My feeling was that the car was not safe to drive. I had no idea if the airbags or brakes were going to work. This car spent over 30 days in 2015 at the dealership while they looked, but didn’t find a solution. I suggested to Garrett that we swap out the car. He said that he would get us a deal that we could not refuse. He would give us a deep discount on a new car and a generous allowance on a trade in. The deal was $1500 below sticker. The trade in allowance was also not that exciting. The offer was an insult. I believe that Acura makes a quality vehicle and that the problem happened to be in the one that I purchased.I also believe that the dealership and Acura as a company came up very short in how they dealt with me as a customer. I’ll be sure to share this experience with my friends. I posted when I purchased the car. I will do the same now that it is gone. I am very pleased that I no longer own an Acura.

Acura almost put the highest quality in their vehicles. They have models such as Acura MDX, RDX, and many more. The appearance is very stylish and the features are great. They come with the latest technology and everything to make your drive comfortable and safe. The upgrades are always top notch and I never have to worry about the quality. The personalization options are the best I have seen. I love being able to customize it the way I want. The passenger capacity is definitely the best. Always enough room for my passengers to have a comfortable ride. I dont have to worry about leg room. Im very satisfied with the look, performance, price, safety and much more.

I have several complaints about Acura and to be more specific, both Acura of Bay Shore and Acura Company. I leased a RDX in 2015. They deceived me in every possible way. Before I went to Acura I had a lease through Nissan and I had 5 months left on that lease. Allison, the sales rep, repeatedly told me that they would pay the 5 months I had on my previous lease as part of the deal. Needless to say, they added the amount of those 5 months to the new lease. The day I sign the contract I was in a hurry and I did not want to go through the whole process and I took responsibility and I am paying for what they told me they would do.One of the selling points was, or is, that Every time you bring your vehicle for service we will wash it for you. Well give you a free car wash every time. When I brought the truck for the first service, I dropped it in the morning around 8am. I did not hear from them until I called around 3:00pm. They said it would be ready in 45 min. When I received the truck it had noticeably some drops of water and all the dirt that it came with when I drop it. So I called the service person. When I showed to him the quality of the job done, he offered to take it back to wash it. Once again, they did not deliver on their promise and deceive me again.And the most recent complaint, which is no fault of Acura of Bay Shore but Acura as a Company, is that due to the recall on the Takata airbag used on my Acura RDX, I have been trying to reach Acura to work with me. My RDX has been parked for a month now and will be until the dealership receives the parts to replace which could be 3 month or a year, according to service manager. In the meantime, they provided me with a rental, a Kia Sedona. I have tried to get a different car, something comparable to what I am paying for. It hurts to pay $475.00 a month and drive a $200.00 dollar a month truck. After one month the car rental place contracted by Acura claims that, they dont have any SUVs available. I have called the Acura Relations Department to negotiate my monthly payments, to lower or stop for the time I am not using the car. They told me they cannot do anything for me and I am to fulfill the contract by paying my monthly lease of $475.00 for something I cant use. I have not been late with any payments since I entered into this contract with Acura. I have fulfill my obligation but ACURA HAS FAIL TO PROVIDE ME WITH A SAFE CAR. I dont expect to resolve this issues in my favor at this point. I just hope that whoever is reading this THINKS TWICE before dealing with Acura Company.

I was driving on the freeway at about 60 MPH, keeping up with morning traffic on US101N, when my ACURA MDX 2011 suddenly stalled. I was pressing my foot on the accelerator but it would not go faster; in fact, it started slowing down. I was able to coast off to an exit, luckily, and then the car completely stalled, and would not start back up again. The dealership, Acura of Marin happened to be right there, and I had bought the car from them, Certified used, just 5 months prior. Although the service department was really great, and my car was under warranty, I sold the car back to them at a loss. Turned out it was a faulty/defective fuel pump. They called it bad; I call it defective. I was lucky that neither my children and I who were in the car, nor anyone else got hurt at the time of incident. No warning lights ever came on. Would not buy another Acura again.

Acura RDX - comfortable cushy drive; somewhat slow acceleration; blindspot on passenger side more noticeable than previous owned vehicle. Window design needs to be improved. Averages 21-22 mpg city driving, 26-27 mpg highway.

We purchased a new Bellanova White 2015 Acura TLX in June. We noticed that there were runs and pits or dimples in the paint in several areas of the car. After contacting the dealer, they took the car in to repair the paint run. The service manager took pictures and sent them to the Regional Rep who approved repainting the runs, but since a camera could not pick up the pits, the Rep said that he would have to personally inspect the vehicle. The service manager told us that his staff would inspect the entire vehicle and he sent it out to have the runs and pits repainted. After having our car for about 2 months, the pits in the paint are still not fixed by the dealer. The regional rep, who was scheduled to personally inspect our car on Oct 20, 2015 cancelled the viewing and to our knowledge has never seen the vehicle. We have contacted the Acura corporate office and they notified us that Acura will not take any responsibility for the pitting/dimples in the paint and they dont consider it a defect. BUYER BEWARE!!! Our only option at this time is to report this matter to the State Attorney General and apply for a solution through the states Lemon Law. My wife and I have owned 8 Hondas/Acuras since the 80s including 1 new RSX and 3 new TLs/TLX. This is the most disappointing new car, or used car purchase either of us have ever experienced. As I said earlier, BUYER BEWARE!

I bought the Acura 3.5. It drove well, never had any problems. I gave the car to my daughter and shes still driving it 100000 mi later. The tires are great and interior is beautiful. It has a nice easy functions. Its a four-door 3.5 TL with brown interior and is fabulous looking. The car has a hands-free dialing, moonroof that’s just beautiful at night, cassette deck, CD player and great sound system that just blast on my latest tunes. Nice and roomy for door on the truck app for the size of the car is absolutely big as a tire that goes underneath that fits in that room better replacement for any flat tires that you might get. Great car. I would recommend to anyone.

2012 Acura TSX Power Steering System - On Thursday, I was driving back to work from my lunch break when suddenly as I was coming around a turn my steering wheel locked up and I immediately went into panic mode and could barely drive my car. I immediately tried to pull over and the Check Power Steering system light came on. I turned my car off and then back on and drove 500 feet back to work since the light went off. After work, I drove to the gym about 5 miles away and as I was driving again, it locked again. I brought it over to the Meineke next to the gym and had him keep it overnight to look at it in the morning. After he inspected it the next day and drove it, he said there was nothing wrong wear and tear wise on the car that he could see and to bring it to Acura. I brought it over the Acura in East Brunswick and told them my safety concern and did not want to drive this vehicle that clearly has something wrong with it that is out of my control. 3 hours later, I get a call saying that my power system steering wire went and I need a whole new system for around 1200. My car is 4 years old with 60,000 miles on it. After speaking with him and getting a price he told me that they would give me a rental car for free and that at any second the power steering system could go while I was driving. This is obviously a huge safety concern, there was no warning whatsoever and I was driving while my steering wheel locked up on me in a very busy area. I talked to numerous mechanics that said that that should not be happening whatsoever to a newer car with that amount of miles on it and it must be some type of defect. I decided to file a case with Acura because I do not feel like I am liable for this defect in their car. BTW I am still leasing and my warranty was up at 50,000 miles. When I went to Acura later that day to pick up my things and receive my rental car, they refused to give me one. I asked to speak with the manager and he said he needed to confirm with corporate Acura who I filed a case with to see if they will give me a rental. Well the next day they called and said that Acura said I did not deserve a rental car since I do not get my service done there. So I called corporate Acura and they were closed and called back the dealership and asked who they spoke to and the rep said that the manager had a personal number. I have not been to work in three days, was told I would know something yesterday, but the manager was off yesterday and now I am told tomorrow a case manager will come look at my car. This is unbelievable. I am refused a rental car after paying my monthly payment for this car for the past 4 years, I was driving an UNSAFE car that has some type of defect, and I am getting false information from the dealership and treated poorly and when I went to the dealership yesterday to get my EZ pass out of the car, it was unlocked and no one even looked twice at me that I could have been just going into to some random persons car. I am looking into an attorney if they do not cover this in full.

My family has been a loyal Honda customer for 30+ years and 6+ Honda cars. Weve loved their reliability and dependability. That being said, it is unfortunate that I have had a negative experience with most my recent vehicle. I drive a certified pre-owned 2012 Acura TL Tech Package, which I purchased in 2014. Since the purchase, the car has driven very well, showing no indication of any issues. Though I purchased this vehicle in a metroplex, I live in a rural area. I drive 60 miles round-trip to and from work. Last Wednesday, while driving on a rural highway between offices, the car lost all power without any warning traveling at 75mph. The RPM dial went crazy, and then the check engine lights flickered (check charge system, check ABS, check VSA). Luckily, I was able to pull over to the shoulder. I let it run, hoping it would stay on until I could get assistance. After about 5 minutes, it shut down completely. I was stranded in between 2 small towns on a rural highway with spotty cell phone coverage plus the inconvenience of missing work. I could not restart the car—absolutely no lights came on. Thankfully, I was able to contact a tow service to tow the car back to my house (28 miles away). I assumed the battery was the issue and replaced it, which worked for 5 minutes before it was completely drained. I live 350 miles from the nearest Acura dealer, so I had to tow it there. When I got it to Acura on Saturday, they ran diagnostics on the car and determined it was a faulty alternator, covered by my extended warranty and fixed the problem. My main concern with this situation is that there was no warning whatsoever to alert me of a problem. Had I been alerted, I would have acted proactively to prevent this from occurring, especially since I live so far from a dealer. I can only imagine how much worse this could have been had it happened in the middle of the night in this rural area, or if this happened on a 5-lane highway in a big city during the morning or evening commute.When I mentioned the lack of warning to the Acura service guy, he said, “Sometimes there is no warning on these things.” That is a problem. There should always be some form of warning before a relatively new vehicle is malfunctioning. Acura needs to determine why their vehicles are not warning the drivers of potential repairs for the safety of its drivers and all other drivers.

Upon purchasing my 2015 Acura TLX, I was not told that Acura and Apple iPhones do not play nice with each other. At the time I had an iPhone 5S and now have an iPhone 8 and neither work with my cars hands-free dialing. I have carefully entered contact names and voice tags into my speed dial list but when I speak the name John **, up comes a list of names starting with Mary **. Acura offers no fix. Quite the deal from a so-called luxury care.

I bought my 2018 RDX and its just less than 2 years. The battery died and I replaced it with Autozone which is less than 300 yards from my stop. Now Acura manager at Torrance told me they do not reimburse me. The manager named Steve at Torrance location (he denied to provide me further info about him) said I should have taken my car to an Acura dealer for a battery replacement. I asked him how and he told me to tow the car there (15 miles away). And I have 2 important customers to meet in about 45 minutes.I explained to him about my situation that I can not cancel my customers. I can not use Uber to leave my car at that neighborhood. The manager named Steve is very impolite. He sounded like I dont care, whatever you say, I am not gonna pay you. At some point, hes kind of sound like he just won over some battle. This is just a battery and I had to go to this rough road. What if some other important part fail? What kind of drama will I (possibly you) have to go thru? I am glad that I was able to make meet my customers. But this Acura client service really irritates me. Acura Manager: Steve (not sure its real or fake, doesnt care much about my situation). His phone: **

Although Acura does not have many models, they produce much more reliable and long lasting cars because they have more time to focus on perfecting the few models they do have. I love the sporty yet calm look of Acuras. They keep a very stylish and sleek looks while also not skimping on comfortability and nice up to date technology. They have many upgrades and personalization options that should please any consumer, from color to the latest gadgets/technology. You will not be disappointed! Acura has always been very comfortable and passenger friendly. Three people can fit very comfortably in the back and they leave everyone enough leg room!

Bought the Acura RL used with @30K miles. Had some factory warranty remaining plus I bought an extended warranty from Acura dealer and had car serviced regularly at that dealership. At @50K miles, the car developed a malodorous odor of burning oil, especially strong when parked in enclosed garage after having been driven. I suspected an oil leak dripping onto hot exhaust component and complained to dealership on each of three or four service visits while warranty was in effect. Dealership claimed they could not smell the odor or find any leak. On the next service visit AFTER the warranty expired, I complained again and dealership said the engines rear main oil seal was dripping onto exhaust causing odor and wanted @$1000 to fix it. Appealed all the way to Honda headquarters but was not able to get Honda to fix the problem which had been present and had been reported during warranty period. Leak has now reached the point to where it puddles on garage floor. In addition, on the same visit, dealership said front shocks were bad. Additionally, had five repeat problems with SRS system, and the fuel pump relay failed and stranded me at the grocery store with a car load of groceries. The car looks good and drives good, but it is unreliable, prone to breakdown and definitely not worth its cost.

I have had a number of expensive nuisance issues with my MDX that I paid handsomely for. From day 1 it has had a slow leak in the tire that they say there is nothing wrong with. The drivers side window whistles and they say it is not a known problem and nothing they can do about; and now most recently I was pulled over by the police for a tail light that was not working. I replaced the bulb myself, no avail. Acura says $500 for a new tail light assembly. What does it say about the quality of construction when an enclosed tail light assembly needs to be replaced??? I bought Acura looking for Honda/Acura quality. Very, very disappointed. I will be a returning customer. PS, additionally the Acura navigation system is the worst. Too hard to use; just use your phone.

I came into Rosenthal Acura, Gaithersburg looking for a used car so I could purchase at a low cost due to my financial issues. I was looked down upon by the sales manager. He was really rude and was not helpful in finding the right car I wanted. Although my salesman and everyone else were really helpful, the manager was equally rude. After I made my complaint to him, he made funny gestures and took out his phone and ignored me. I refuse to ever step foot into that dealer again. What kind of a sales manager treats a customer in that manner?

Love the Acura deluxe. The car is beautiful and also has a perfect shine to it. I love the black color interior. Its perfect to go to the beach and does not get wet very easily. Its very big and has a perfect warm seat. It is perfect if you have kids, and the kids and love ones love it. Also the deal I have made for this car is perfect. Did not pay that much. The best machine and engine. The best car for me.

After doing a lot of research and test-driving Lexus, Mercedes, Subaru, Nissan and others, I finally bought an Acura-RDX and realized immediately after buying the car that the famous Honda Company/Acura suppressed the fact that this RDX didnt have trunk/hatch release key inside the car. Unless I go near the car with key in-hand and open the trunk door. I called Acura customer service and a guy told that Dont worry. We know that. Next year models will have the trunk release key inside the car. We cant do anything for you and he hung up. I was totally disappointed with this elusive answer. Why Honda deliberately suppressed this fact? Deceiving the customer is not good at all. I never buy any Honda car or Acura car. Though expensive, I should have bought Lexus SUV with better options than Acura RDX or MDX.

My dashboard has large cracks over the passenger side, and hairline cracks on the drivers side of the vehicle! I am at a standstill with Acura client services as most of the rest of you are! Its pretty sad when you shell out your hard earned money for a product that you had such good faith in, and it falls apart literally in front of you. I was brushed off with them saying that it was cosmetic and not a safety factor.People refuse to drive with me as passengers for fear that the air bag will deploy when we go over a large bump, or if we get into a minor fender bender. This is scary stuff! I dont understand why the government is permitting them to get away with this and not forcing a recall. I truly wish that there were some way that we could unite, and have some sort of legal recourse.

I do own a 2005 acura tl which had engine change when was only 55000 miles. Now the vehicle has 118000 miles and the transmission went bad. I call Acura to tell them the issue and they told me that the warranty was over. This car was well maintenance.

The dealership had multiple cars available in their inventory ranging from the different models, colors, years, and new and used vehicles available. I really enjoy the upgrades that come standard in all Acura Vehicles which led me to the purchase of my new vehicle as well. Each model comes basic with navigation, leather seats, and sunroof. Overall I feel like there could be more leg room added to the back seats of the vehicles. However they are comfortable and provide a sense of security and luxury.

Hoping someone might have some insight on this... I bought a TLX October 2015 and babied it. A few weeks ago my husband asked me what I hit, because he noticed spidering of the paint to the front bumper. I know that I didnt hit anything, but I figured sure, theres a chance someone hit my car. But the more I looked at it, it appears that theres a bubble in the paint, and then the spidering is stemming from that. The bizarre part is that the clear coat is flawless; not an imperfection or scratch. Wouldnt one think if something hit it enough to cause a bubble and spidering, then the clear coat (which took the impact) would be affected? I took it to the Bedford Acura where I purchased it. The mechanic looked at it and said it was probably from impact, its $275 to repaint that half of the bumper. The manager then looked at it and said I agree with you (myself), thats odd, if there was impact there should be damage to the clear coat. He took a picture and sent it to the regional sales rep and today I received a phone call back that they believe its from stress impact and its not covered in warranty. I know Im not paint or car specialist, but Im truly having a hard time accepting this, so hoped others might have insight... but Im very unhappy with the mixed opinions Ive had, and the instant rejection by the company. I will certainly be pursuing this further!Not sure if this factors in (I mentioned it at my most recent visit but they said it was totally unrelated), but December 2016 I came out to my car and noticed a silver plastic accent piece on that same side had just popped out from the bumper; the clips holding it in place were broken. Again, there was no surrounding damage, and no damage to the piece itself other than the inner clips having broken off. I took it in and they replaced that piece. Im now starting to wonder if theres something wrong with the whole bumper itself and thats whats causing all of these non-impact problems! And Im rather address it before it is out of warranty. Ugh.

The driver side fog light unit fell off. I have been taking care of the car very well and there isnt anything remote in my driving that would have caused it. Multiple pictures were provided to Acura for verification. Acura does not own that the unit failed due to manufacturer fault. Shame on you Acura.

Apparently someone tried to steal my 2014 Acura MDX and thus it was immobilized by the anti-theft. They stole my sunglasses and apparently tried to use a crowbar to get in the window DENTING the window frame even though the car was unlocked! Therefore, I could not start my car as it was immobilized and was told to get the other key fob that was 30 minutes away at home. I could only get to that the later in the evening after the Acura service dept was closed. So the next day, today, beginning at 8 am, after TENS of calls with Acura Roadside Assistance and then with several non-English speaking tow truck drivers, the first tow truck could not get the car into neutral so they left. Hours pass, the second truck was not the right kind to pick it up after specific instructions were relayed that it had to be the special tow truck. Hours pass, the third truck had a flat tire so ultimately could not make it but failed to call. Hours pass and the fourth tow truck arrived 3 hours later than expected and then delivered the car to the WRONG DEALERSHIP ACROSS TOWN. I was then told that the car is nowhere to be found by that dealership and that the driver had driven away with it on his truck!!! Two hours later I was told it was found and being delivered to the right Acura service. Then I was told the car was LOST and could not be located at the new dealership! One hour later, after I called the last of five tow truck drivers and the dealership and connected the dots for them, the car was found again. Moral of the story, beware of Acura Roadside Assistance promises and next time plan to spend TWELVE HOURS OF YOUR OWN TIME TO RECEIVE ACURA ROADSIDE ASSISTANCE.

I leased a 2016 RDX in March. The first few days of driving I noticed a vibrating sound under the hood near the passenger side. I took my car back to the dealer in Santa Monica and was told it happens on these cars. Its the brake pump adjusting. The agent told me he tested other 2016 RDXs and he heard the noise. Well it continued. I took it back the following week and I drove around with a service agent and of course I could not replicate the noise. It only happens occasionally but its very irritating! I was told unless they hear it when driving the car there is nothing they can do. I had a 2104 RDx I loved, Im starting to hate this car.

Acura has cars and SUVs. The cars range from sporty to convenient. My husband and I both drive Acura. My Integra is very spacious and comfortable. I have fit 4 people and a car seat in my Integra, and everyone had enough room to move around. There was wiggle room, enough leg space which is very important especially when traveling. I love all the features the car has. I also love how safe I feel in the car, considering I have a newborn child. My Integra is very personal. With it being a new car, I can set my phone up through Bluetooth and answer calls in the car, through the speakers, which is very important to me, be wise of work, but also safer.

We purchased a beautiful 2020 Acura MDX ASPEC back in Oct of 2020. We did not negotiate pricing as we believed it was at the right price point based on the competitors. Unfortunately, the windshield has a wave on the passenger side which I have never seen on a windshield. The dealership was very good and replaced the original one that came with the vehicle and it was worse then the original one. The dealership ordered another replacement one and called me in to review it before they would book it in for replacement and again this one was worse then the original one and the one they replaced. I was working with Honda / Acura of Canada Client relations and their Customer Mediation Specialist told me that they Acura Canada would not be replacing the windshield our 2020 Acura MDX as the concern in not consistent with a defect in Manufacturing.

Acura has a wide variety of coupes and sedans. As well as the SUV if thats your preference. You can drive off the lot in a family car, sports car, daily driver, or work truck. The color selection was great. They had plenty of features and amenities for every kind of driver. They had big and small cars, and chrome rims and alloy hubcaps. No matter what you wanted in your car they can fulfill your need. For the older customers you can get a backup camera. Acura offers a good selection of stereo upgrades as well for the music enthusiasts. The coupes didnt have as much leg room as the sedans or SUV so they were a bit cramped. Other than that, they were quite roomy. If you are a larger person or got a big family then stick to the larger cars.

Leather seats, heated seats, GPS, moon roof, 6 disc player, power windows, power locks, automatic and manual 6 cylinder, rides smooth, radio sounds really good and loud. Acura is generally a good looking car and it gets a lot of compliments and its not that bad in the snow. The passenger capacity holds about the driver which is 1 and then the passenger up front is 1 then the back holds at least three people so the car holds about five people.

2004 MDX - Around 100,000, the radiator broke. Around 110,000, the auto transmission was toasted. $4,600 to fix. Just last week, power steering pump leaked. Who could ask more, anything more?

The price and the accessories inside the cars, including the interior design separates this brand from the others. The thing that made me choose this brand is the affordable prices of the personalized accessories in the car. I really liked how they gave me a wide variety of choices. I also like the exterior design. They come in many different colors and models like the NSX, MDX, RDX, and TLX models. I think the number of choices was desirable and I had a good experience choosing my car. Also, the number of seats is adequate, not too small and not too large. And there is also enough trunk space. I can fit most of the stuff I need to in there.

I use this car mostly in the city so for its purpose it is solid. However when I do hit the highway there is no question I am secure in this vehicle. Performance: not the best off the mark but it handles well. Put some snow tires on and your good all winter. ACURA is part of the HONDA family and I am a Honda fan so I felt confident in this purchase. This car is a mid level SUV which stands up very well. It drives not as smoothly as some higher end makes but certainly delivers a quality comfortable ride. The Nav system needs work and maybe theyve fixed it since my 2014 but for now I dont get to use it. I drive off my phone instead. I cant really speak to gas consumption as I drive very little but so far, is reasonable.

I have a 2014 Acura MDX that I bought brand new in February 2014. Test drive was fine but after about 1,000 miles I began to notice a grinding sounds coming from the front of the vehicle that sounds tied into the transmission as the grinding changes as it shifts through the gears. I called customer service 6 times leaving messages for a rep to call. When I do get a call back I am told they will have a manager contact me which never happens. How many times should a customer call before an issue can be resolved?

Acura RLX - DO NOT BUY THIS CAR!!!!!!!! I bought the car because it says it gets 20/24/30. I get 15/19/25. Acura Relations - LOSERS - says sorry there are many factors in what your car gets. I put premium in it; drive the speed limit, have an empty car yet it gets 5 mpg less. I will NEVER buy an Acura again. Unfortunately I am in a three-year lease or I would get rid of it. ACURA HAS LOUSY CUSTOMER RELATIONS - dont buy this car or any Acura for that matter.

Gunn Acura sends emails to customers saying No Appointment Needed, Service for 1 hour or less. This is false. According to Gunn Service Mgr. it takes 1.5 hours or more. Staff not friendly. Over promise their commitments. Overpriced. Not buying another Acura again.

2008 Acura TL - Worst vehicle I have ever owned. Acura does not stand by their product. Purchased new and dealer maintained. It has cost me thousands of dollars in repairs. Major wiring issue early on not covered by warranty. Accelerator pedal pump system went out 200 miles past warranty, called Acura hoping they would cover it in good faith but they could not care less. Now the transmission is really clunky. I have had so many problems with this car. Afraid every time I drive it something will go wrong. My 99 Ford Explorer with 182K mile has never had any issues. It hogs gas but is way cheaper than Acura repairs.

Vehicle Mileage: 17997. Description: I recently purchased (5/24/2017) a 2016 Acura ILX. Im very disappointed to say the least. This car is expensive and Doesnt even offer a satellite radio. Also when driving I cant access my phonebook to make calls. I have to pick up my phone to call a number. I can only use voice call to call 15 stored speed dial numbers instead of being able to say call whomever. Whats the purpose of hands free when this car doesnt offer that. Also the name doesnt appear when a call comes through. Even though the contacts are downloaded into the system. I had all of these options in my Elantra before trading it in on what I thought would be better for me. A mistake I made because clearly more money doesnt mean better. Could this please be fixed?? Im so upset about my purchase and wish I could trade a brand new ILX back in for an Elantra that offers better quality. The phone system needs to be fixed in the ILX. I wouldnt recommend this car to anyone. Thank you for your time. Ive actually reached out to the CEO and he forwarded me to a representative whom was NO HELP. I actually asked them if they could upgrade this data system in the car or buy back their overly priced basic car... Im still stuck with this Car for 3 years.

I recently purchased a new 2019 Acura RDX a-spec and have been experiencing continuous issues and malfunctions with the infotainment system. Issues include system freezing, Calls not ending, unable to access navigation or apple car play, System remains on (sometimes all day) when car is shut off. System will shut off while driving and lock out of all functions. Loud screeching over speakers at random. Unable to adjust volume with steering wheel controls, etc. Several of these things I was able to document on video. I was instructed by the service manager to disconnect the battery and allow car to sit for 10-15 min before reconnecting. This sometimes resolves for a short period before the issues resurface again. Not to mention, a step that no owner of a brand new luxury brand vehicle should have to do. I recently took my car into Acura for service and they ended up keeping the car for 2 days to try and troubleshoot the issues. This is what the Service Rep sent me: Hey Tony, I got word back from my area rep that he has to cross reference the data with the field engineer to see if they feel like changing the infotainment system will address the concern or not. Some of the symptoms are known issues but have not had a fix developed yet, but we want to be sure we exhaust all options. After all that, they were unable to fix or replace anything. I was told that Acura is working on future software updates that they can push out to everyone, but for the time being, there is nothing that I can do. I feel like I bought a lemon that is probably dropping tremendously in value due to these ongoing issues. I would strongly avoid purchasing an Acura RDX and any other Acura with the same Infotainment platform. Acura RDX Owner Tony **

On 6/23/10, I experienced transmission failure from my 2002 Acura MDX and brought it to an Acura dealership. I was not informed of the recall issued 4/15/04 impacting transmissions for this year and model and was quoted for full replacement. Therefore, I had rebuilt at another facility due to cost at Acura dealership. Then on 8/14/11, I was traveling back from a trip and my transmission locked up on the highway almost resulting in a crash. I had to have the car towed 215 miles back to the transmission shop that serviced the vehicle. After further research, I identified that this issue was a result of the gear shift becoming too hot at a high speed, causing the transmission to grenade inside. This was exactly what is described as the defect consequence in the recall information. Due to the faulty transmission design, an additional jet oil kit is needed in order to ensure the transmission functions properly to allow fluid to flow through the transmission and dissipate heat. I placed a claim with Acura product services because both transmission issues were due to overheating of the gears. They denied my case and did not even contact the two shop references verifying both transmission issues were a result of this.

There are a number of models to choose from and they range from the lower, cheaper models to the more expensive models with all the bells and whistles. It is a relatively higher end brand – not going to be on the lower price of cars but there are other brands that are much more expensive. There were a lot of personalization options available but of course they are all pricey but you get what you pay for. Overall I was pretty happy. It is fairly roomy and a little bit bigger than other cars. I am satisfied with passenger capacity.

I got the MDX 2016 and I have about 12000 miles and the suspension is so bad I went to the dealer to look at it, they fix the system on 2017 models so I have to stick with it or buy the new one 0.