Ive had my 2011 e550 (bought brand new) at the dealer service four times in the last 3 months for squeaking breaks. He informed me that it was due to my driving style and that no other e550s have had this problem and Id just have to live with it. Then in the next breath he told me that the brake assembly was too big for the car (manufacturing problem). They had it in the shop, put something on the breaks and then we went for a test drive later that day while he was in town. No squeak. Amazing, but not at all surprising. Later that day and seven miles of driving the whining started; then the shrill squeaking was right back. I love this car but Im going to have to get rid of it because they will not work with me at all. Im very disappointed by the quality and by the service after the fact. They made an offer to put new brake pads and rotors on it, again. Three sets of brakes within 15,000 miles - no thanks.

I went to get my car serviced and requested if they would make sure they would wash and clean my car; specifically, vacuum the car trunk. The service fellow assured me that they do it for all cars that they service and it would be done. Well it wasn’t. I expected they would wipe the seats, clean the glass but all they did was a shabby vacuum job and washed the car mats. When I called and complained to Gordon, all he said was sorry they were supposed to vacuum the trunk but I guess they didn’t. He went further to say that they usually don’t clean glass or wipe the interiors at all. But he would mention it to the manager.It was such a cold response from the service provider at Mercedes Benz. He could have said, “Well, whenever you can come by, we will clean your car,” but he offered nothing. Useless cheap service. When you purchase a high-end car, I believe the service and customer care after are very important. It is such a turn off, that I wouldn’t buy another Benz because of the lousy, “give a damn about the customer” attitude.

Mercedes S550 is one beautiful vehicle. I own three of them. I just fell in love with this vehicle the very first time I saw one. Great ride, one of the best I ever rode in! Quiet ride, to the point where you feel so comfortable you want to rest instead of driving this vehicle. Now there is a good side to anything and there is the other side! Someone once said if you have to ask the price you must not have the ability to afford the cost to make repairs! First order of business, vehicle warranty a MUST! You ended up selling your first child to keep it on the road. Average maintenance cost per year $2,000 to $3,500 even if you have a good warranty. Tires, tune up, head lights for starters. The ride, the looks, the style might be worth the price to you.

I have big trouble with my car (GLK 350) and the branch of Mercedes in Saudi Arabia did not care about my case. I have 12 problems with my car since when I made payment as brand new car. I need help please.

This was the worst service department Ive ever encountered! My car had problems from day one and Ive been back nine times with my car out of service for over 50 days and still the problems remain. The service also put charges on my credit card that were completely unauthorised and to this day has never responded as to why they did that. Even the Santa Monica dealership is awful. I cannot wait to be done with this horrible lease and move on to a better company! I have been in touch with their corporate apartment and they have been just as pathetic. I always thought so highly as a Mercedes name but I realized its just a brand and nothing more.

Recently I was involved in a car accident with my 2015 S550 and damaged the driver quarter panel. I wasnt too concerned because I was in good hands with Mercedes Benz and knew I would be getting my car repaired in no time. WRONG! My car was towed to Mercedes Benz of Fort Lauderdale Collision center for inspection on 10/24/15 and was quoted approximately 3 weeks to repair the damage. 3 weeks seemed a little lengthy but reasonable to repair the damage, especially for the hefty price tag I am paying Mercedes for their ELITE service.I figured there wasnt anything I can do but to wait the 3 weeks. I called them BACK AFTER ALMOST 4 WEEKS PAST to follow up and the person I spoke with chuckled and told me it would take another 2 weeks because he said it was a lot of work and take time. He made it seem like it was such a daunting task that was going to be almost impossible to get done. Honestly, isnt their job to repair cars all day, specifically Mercedes Benz? A full month had past already and it appeared that it was JUST SITTING THERE waiting for parts to come in, insurance BS, etc. (I cant remember all the excuses they gave me). I am beyond frustrated at this point because I am paying $1800/mo for my car to sit there at Mercedes while everyone seems to just drag their feet as well as pay for a rental car for almost 3 months. Every 2 weeks I get a call with the same BS, it is going to be another 2 weeks.It has now been 2.5 months and my car is still not done. The 2nd to last time they called they even insulted me with hopefully by next year. Of course I wasnt too happy and had no choice but to wait for their lazy employees to take their precious time. A couple weeks went by and the same guy called with the same story, they needed another 2 weeks to complete my car! Where is the luxury service that I was promised by Mercedes? Am I missing something here?Fast forward - It is now Jan 8, 2016 and my car has yet to be completed. I have now paid Mercedes Benz 3 hefty payments without being able to drive my car. What aggravates me the most about this whole experience is I would assume when you buy a $110K+ luxury vehicle that you would receive the ELITE service that is promised to you when you are buying it. Since it is already sold the service received has been nothing but a joke. I feel it is my duty as a member of my community to issue this public service announcement to let everyone know that Mercedes Benz does not stand by their quality of service as they advertise. The hefty price tag you pay for their vehicles is definitely not worth the price and level of service youre given. Save yourself headache and time and opt for better luxury cars out there.

I bought one brand new diesel Mercedes 250 C-Class and I want to know is it standard safety feature in countries where they keep left to have a pull to left if you leave the steering wheel? I complained to them and they are always so nice that I could not complain strongly. Besides, their team convince me its wonderful. This one year my mental peace has gone and I am using antidepressants (I am a doctor) to keep my balance. I have lived in USA, UK, Australia. I know about high-end cars.Now I want your help. How to help the Germans to improve their car technology? I want to donate my car to them to improve their technology. No conditions applied. They should not feel ashamed because I am helping them so that so many other customers will be benefited.PS. First month servicing, they said alloy wheel bend is there (are they made of alloy or alumina?), and slowly, one of the tires developed one bulge. Later, 2 more. Please help me to improve the great GERMAN MERCEDES BENZ CARS. NO CONDITIONS APPLIED. I ABIDE BY MY LETTER.

My vacuum pump and hydraulic system on the trunk locking mechanism has failed. Cannot open trunk with any of the three methods of design. The Dealer laughed at me and said it would cost me over three thousand dollars to fix everything and that was a guess. No help at all other than they said I had to drill out the key hole with tumblers and try to manually open it that way. So I drilled out the mechanism on a car that cost over 120,000 thousand dollars to get into my trunk. Now the problem is the dealer would not code my key to a used lock and said I had to buy one from them at over 500 dollars and they would key that one to my lock. Then I would still have to pay to fix the vacuum pump and hydraulic pump to use my trunk. Frustrated due to the fact of price gouging and poor design from the engineers to make a trunk that is very difficult to open. I cannot lock my car or trunk because it has a smart key that is extremely difficult to use. I will never buy another Mercedes-Benz car again. I will also encourage everyone I know not to buy one.

Last week, I took my E200 (2006) in for servicing at the official dealer in Amman. They said it needed an oil change, filters and new spark plugs. The car was ready in the afternoon. On my way home, the engine was choking slightly, especially when I applied the throttle. I thought it could be a faulty spark plug and decided I would take it back the next morning. When I started the car the next morning, there was a rattling noise in the engine. I moved about 20 meters, there was no power. So I took it back into my garage and called the dealer. They sent me a mechanic who said the car must not be driven and should be taken back by winch. He said the two timing cogs above the engine were probably worn and the may need replacing.Two days later, they called me from the workshop to say they had changed these parts and also put in a new timing chain but when they started the engine, there was still a rattling noise which they thought was due to something wrong with the valves. They opened up the engine again and supposedly fixed everything. My bill for this, after discount, was a handsome J.D.2545 (Euros 2700)! I paid and went home. This was yesterday. This morning, on the way to work, the brake pedal suddenly went flat and the ABS light came on. Braking was lost for a few seconds. I was lucky I was going very slowly in a traffic jam and, as the car veered to the left, I didnt hit anyone. I slowly drove the remaining mile to my office. On the way, I lost the power in the steering for a while, then the ESP light came on. I really didnt know what was going on. They have just winched the car back to the workshop.My question is this: Is it normal for Mercedes metal teeth to wear out so badly after 125000 kilometers? I am 68 years old, have had a license for 50 years and was a car dealer myself at one point. I thought Mercedes was one the best made cars on the market and lived almost forever. I am shocked, indignant and really needing an explanation.

I called the head office to make a complaint about the disappointing service and treatment I received from the Brentford Mercedes body-shop. Basically I was not happy with the feedback I received. The reason for this is the original estimate had been completely changed; instead, I felt the body-shop was cutting corners at my expense to satisfy the insurance engineers. I was now getting second rate job done on my car that could also depreciate the value on my four-and-a-half-year-old car. I was involved in an accident, but I was not at fault; however, both I and the other driver both have the same insurers. The only difference is that I recently did not renew with them. I am insured with another firm. My problem with Brentford turned into a complaint. However, when I called their head office in Milton Keynes, I was left reeling because they were on the immediate defense making me out to be a trouble-maker and even tried passing the buck. I was spoken down to at the point that I didnt know if this was for real or a blood joke. There was no customer satisfaction. I felt my complaint was dismissed and no investigation was going to take place. I wish I had never bought from them and never will again. My advice to anyone is if you do buy a Mercedes or smart car, dont expect the excellent service because there isnt such a thing. And if you ever have a complaint, be aware that the head office’s customer service team is like the Mafia. If there is anyone out there who had the same experience, I would love feedback on where to go to get heard.

We have owned our Mercedes C230 since we bought it new in 2007. The Mercedes has outlasted our BMW 325i and our Toyota Tundra. The car still drives like new. Of course we have had regular maintenance performed regularly, just like we did on the previous mentioned vehicles. As of today, everything on the Mercedes is working properly. Unfortunately we can not say the same about the BMW or Toyota. Don’t get me wrong, the BMW and Toyota still had strong engines, it was the many little thing that went wrong. I would strongly recommend the Mercedes. We have purchased an E class Mercedes and are confident it will be as great as our still C230.

I own a Mercedes Benz SL 500 (TRS680 GP). Earlier this year, the car went into your workshops ten (10) times before they were able to repair the distronic sensor.At 30,000 km, the car went for a service. Within 50 km after the service, the suspension collapsed and there was a complete failure of the brakes. Fortunately I was able to avoid an accident. The car was towed in to Mercedes-Benz Sandton (corner Rivonia & South) on Monday July 18, 2011. This morning (July 29, 2011), I went and enquired what was happening and I was told the parts for the suspension were due on the 4th of August.Only after the suspension was repaired could they establish why there was a total brake failure. If more parts are required, then I guess there will be a further 3- 4 weeks of wait without my car.The customer service center will not return my calls. (Lance)In summary, straight after the car was serviced, a serious safety problem arose – namely, the suspension and total brake failure occurred. Previous experience showed that repairs, namely the distronic, are not reliable and excessively slow.Please explain to me why I should not notify the relevant authorities on the apparent inability of your group to maintain vehicles in a safe and roadworthy condition.Your reply without delay would be appreciated.

Brake light wiring - Both right and left brake light wiring and circuit boards are shorting out and melting. The wiring harness is melted back a half inch on the right side and the circuit board has a hole melted through it. The circuit board on the left is starting to turn black and melt. It looks to be a fire hazard. The warning light just came on saying the brake lights were not working and it looks like this overheating has been going on for quite a while.

Mbrace is an embarrassment for Mercedes. Don’t subscribe to this useless service sold by high pressure sales team. Once you subscribe to this service, you already succumbed to few months of charges even if you want to cancel it before the trial period. They will even disconnect your call in the middle of cancellation to defer cancellation for fee more months. The high pressure tactics used by sales team will try to scare you to any extent. Please avoid this bogus service.

The brake sensor light came on in my Mercedes 350 ML. I stopped driving the car and took it in for service. When quoted a price, they said that not only do I need my brakes changed, but I need the rotors changed as well. I asked then what was the purpose of the brake sensor light if by the time it went on, the brakes were so worn that it affected the rotors. The response was that I should have brought the car in for service earlier. I have had numerous problems with this car. The door for the gas tank fell off. The service agent accused me of breaking it off. Why I would do something like this, I am not sure. The rear seat belts continually get stuck, endangering the safety of my children. The console between the two front seat squeaks. The rear view mirror is loose. All minor problems, but something you do not anticipate in a car of this type.

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

In April 2013, I bought a pre-owned 2007 Mercedes E550 at the Lexus Dealership with 49,000 miles on car and bought a one-year Lexus Gold Protection Plan. In the one year and 4 months time frame, I have had to replace the brake pads that were supposedly put on at the Lexus Dealership prior to the car being sold to me. Last week, an indicator came on that said car too low. I am thinking I must have a flat tire but it is way worse than that. I get out of car and the rim of the car is sitting on top of the tire. I make it a half mile away to Express Oil and thankfully they are able to put car in their garage that night. The next day, Express Service department tells me the right front suspension has gone out and it will be $1465 to repair car. This is so disappointing that I bought a pre-owned Mercedes of such poor quality. When I called Mercedes about 2007 Mercedes E550, the customer service reps, Jackie and Olivia, were rude and not the least bit helpful. When I asked about possible recalls on the 2007 Mercedes E550, she said there were none related to my issue. There are many complaints online over this particular Mercedes model and year. Jackie made it clear to me that Mercedes values brand loyalty and because my repairs were done at Express there would be no consideration of help from Mercedes. Jackie also told me that they look at brand loyalty and since I did not get my car serviced every time at Mercedes that this would seem to influence whether I was loyal to the Mercedes brand. This is my second Mercedes so I informed her that I was pretty considering that I have bought 2. She did not care about pleasing the customer and basically told me because my car was a 2007 that this played a role in the car having issues. I am now noticing while idling that the a/c runs hot so that I am sure will cost me more money. I bought a lemon on the 2007 Mercedes E550. I am one unhappy owner of a Mercedes and I am extremely disappointed with the arrogant, uncaring customer service at Mercedes. No more Mercedes once I trade this piece of junk!!!

Perhaps the best description come from the dealers who have worked on my car: Your car looks like new inside and out; your car drives like new; you dont need a new car; and recently, May we put our name plate on your car. Comments from consumers have been better than those of the dealers. My comment is that I am grateful for the privilege of owning and operating this vehicle! It has been cared for very well by its past and current owners.

Two cars, MB SL-500 and MB S-500, both with low mileage but just out of warranty time-wise. SL-500: New wiring harness before I bought it at 25K; new motor mounts at 29K; new shift linkage at 28K; convertible top died mid-cycle at 39K, it took four months to repair; Ball Joints at 41K. For the S-500: Power steering unit at 60K; new fuel pump at 61K; new A/C at 61K; new auto door lock system at 65K; new ignition at 65K. Every part cost $800 plus and $150/hour in labor. Average repair cost is $2,500/month. Maintenance is also done every month. I drove one car with fingers crossed while the other was in the shop. Both cars are gone! Never ever again.

Never again will I buy a new Mercedes. Our 2011 ML350 has only 22,000 on it as of today. We use it for vacation trips only and it is stored in a climate controlled garaged when not in use. We have had three major repairs in the 22,000 miles, mostly sensors failing that made drivability terrible. Also had to have a new computer installed after several trips to various MB dealers who could not seem to diagnose the problem.Latest problem is bad rattling noise from the front suspension. I took the car to an independent mechanic who has a stellar reputation who diagnosed the problem as upper front strut mounting failure. This was at 17,000 miles and in preparation for a trip to Florida we had scheduled and wanted to be sure it was safe to drive. On that trip I took it to a dealer in Raleigh, NC where our daughter lives to have it repaired (We have no dealer within 100 miles of us here). The dealer verified the strut problem and quoted over $1800 to repair, which was a shock to me as I assumed at 22,000 miles that the warranty would cover this. We were told the time on our warranty had expired by just a little bit and it would not be covered by warranty. I called MB USA and tried to get it covered since it was such low mileage on the car. They would only allow a 40% discount on the repair. I then took the car to the earlier mentioned mechanic who did the repairs for less than the 40% off price at MB dealers. Never again will we buy a MB or have this one repaired by a MB dealer. The build quality on this car is about as bad as owning a Yugo. I have much experience on automotive builds as my hobby is restoring antique cars and building hot rods. I have built several cars from the frame up and currently own two hot rods built that way (1953 Ford F-100 and a 1934 Chevrolet). The car club I belong to is who recommended the local mechanic I use now for all maintenance on my newer cars when I dont have time or equipment to do it myself. The MB was purchased by my wife as her car and we expected much more from such a high priced vehicle. Highly disappointed in Mercedes-Benz.

I bought a 20k mile C Class Mercedes from a main dealer in Brighton. Within 2 months of ownership, the brakes and discs all needed replacing. Mercedes UK claimed the parts were consumables and are therefore not covered under the warranty even though the car only had done 20k miles. The dealership finally replaced the fronts after 5 months of complaining but has refused to replace the rear. I also had issues over the alleged mileage on the car and the claimed servicing on the vehicle. Mercedes UK behaves like a back street dealer and refused to help. Jeremy ** claimed that Mercedes had improved their after sales, I strongly disagree.

I have spent more than $60k for this car 2 years ago. I have 59k miles on the car. Last 3 months, I have engine light coming on on the dashboard. Took 3 times to local Lakeland dealer. Explained 1st time that it was just the software update requirement and paid $150. 2nd time was advised that there is lack of Blutec fluid which was wrong because there was no sign on the dashboard for that. 3rd was another reason, Problem with the oxygen sensor. The estimate to change the sensor is $950.At 3rd time I found the oil leak in my garage so the tech checked out and mentioned that the oil leak is from engine and it is 13 to 14 hours job to fix because top half of the engine needs to be removed. Total cost is $2600 for this job. Total $3500 expense after paying 60k for the luxury car. I have several other cars like Chevy Venture and Lexus 470 and more than $100000 car and took to the dealer for just oil change or tire change. Ive been working with the HQ in NJ to get it covered under warranty because it is just 9000 over the limit of 50k warranty manufacturer provide. Is this a red signal to buy a luxury car and take to the dealer more often because it has more electronics?? Or is it just Mecedes c350???

The car is 2010, it rides like a full size car. Controls are very convenient for access. It has the bi-turbo 3 liter which has more than ample horse power for a sports vehicle with a much larger motor. Repairs are few I the three years I have had this vehicle. Traction in the snow is unbelievable. This car is just a pleasure to drive year round, fuel economy is great.

I bought a new Mercedes-Benz C 220 on 22-09-2015 but, unfortunately, the car after reaching my home garage which is 300 kms from Dealer Showroom is not able to drive through. Its front doors are noisy from day one & the wind screen is always full with moisture thus reducing the day/night visibility to 30%-40%. After continues complain I have received only mail & call but no technician has turned up till now. Also the website sources show that the particular VIN (**) belongs to C220 model & year of manufacture 2006. I am surprised whether I had purchased a new car or a used car? It seems to ask for a replacement.

I bought a brand new special ordered gl 450 2014. In 6 months, I took it back 3 times to the dealer. Transmission is banging in to gear. They kept it 2 days. Updated a program and problem is worse. Its now jumping on the highway. The dealer said drive it for a month then bring it back if it happens again. It happened while I was driving out of the dealer. No help and I just spend 90 grand on a Gl 450. Never again I would buy a Benz or recommend anyone to buy a benz. Poor service. They experiment on your vehicle.

My CLS550 only has 60k miles. The check engine light came on and the dealer has informed me that it is due to a faulty balance shaft. This is a known issue and a class action suit was filed. Mercedes settled out of court so they would not have to issue recall notices. I was never notified of the situation so I have been driving the car, not realizing that I was in danger. Now that I am aware of the issue, Mercedes is only willing to cover 37% of the $6,000 it is going to cost for the repair. How can any company think it is ok to use faulty parts, not inform the consumer and then not stand up to their responsibility? I will never own another Mercedes and I encourage everyone to beware of doing business with such a company.

I am writing concerning my new S550 with the above referenced VIN number, which I picked up on May 16th from authorized Mercedes dealer, European Motor Cars of Devon, PA. I am a long time Mercedes owner and anticipated the continued combination of outstanding service and performance that has been the hallmark of my experience and for which Mercedes is renowned. The service at the dealership was excellent and I began the two plus hour drive home secure in the assumption that my decision to continue as a Mercedes customer was well founded. It was during this first drive that I noticed a minuscule stone strike the windshield adjacent to the rear view mirror with the result being a minute round indentation at the point of impact. I was initially alarmed that so small an object could cause such trouble but subsequent examination revealed the impact was tiny and almost imperceptible.I continued enjoying my new S550 on the daily commute from home to my medical practice until June 4th, when I was shocked to discover a new, approximately 15 inch long horizontal crack from the left side of the windshield to the passengers side. Unlike May 16th there was no observable incident or cause behind this new crack. I subsequently thoroughly examined the crack from outside and could not identify any sign of an impact site. Later that day, I called the MBUSA customer service center to report the windshield crack and ascertain what remedies were available under the vehicles warranty terms, especially considering I had the car less than three weeks. The service representative I spoke to advised me to take my car to an authorized Mercedes dealership service center where the windshield would be examined. I was also told that it was not necessary for me to return to my dealer, European Motor Cars of Devon, PA for service as long as I took the car to an authorized Mercedes dealer. The next day I made the arrangements and took my car to Mercedes of Massapequa in Massapequa, NY.The service manager examined the damage and suggested that what had probably occurred was a tiny stone had struck the windshield. He further advised me that unfortunately he sees many S550s with cracked windshields based on the high definition of the glass used in Mercedes windshields; the problem is one that Mercedes is aware of and one that Mercedes is working diligently along with their European suppliers to correct. He also advised me that based on this issue and the corresponding large number of S550s requiring replacement windshields, there is a long back order period, currently over 30 days, and accordingly I would have to wait until the end of July before my windshield could be replaced. He assured me that based upon all these issues, especially the known windshield defect, he would call MBUSA to make certain my windshield replacement would be covered under my warranty.Unfortunately, when the service manager called me back the next day, he told me that MBUSA denied his request to fully cover my windshield replacement under warranty. He told me that the approximate cost for the windshield replacement would be $2,263.00 and I was being offered a 50% valued customer credit by MBUSA with the end cost to me being more than $1,000.00. Considering my long standing relationship with Mercedes and the facts and circumstances particular to this issue I decided to call MBUSA directly. I asked for the representative assigned to my situation and was informed only that ** was my representative and that he would call me the next day. Despite this assurance I never received a call from **, and after waiting for his call, I decided to call him directly. I called several times and left several messages on his extension requesting he call me immediately to discuss my concerns. Despite this, none of my calls were returned by ** and after growing frustration I called another customer care representative to express my displeasure. It was during this call that the representative ** finally answered his phone and immediately and without provocation began haranguing me in a most unprofessional, discourteous and frankly rude manner. He claimed that the windshield is not a warranty issue and that I would be obligated to replace it myself for the full cost cited by the Massapequa service manager, without the discount previously offered. When I expressed concern with the condition of the car and the possibility of issues associated with driving the car with the windshield in its current condition until the late July date I was told when I could expect service, ** sarcastically told me that perhaps I should instead rent a replacement car from Hess Car Rental, but that I would still be responsible for lease payments in the interim. Following this reminder of my payment obligations, ** hung up on me. I have tried to repeatedly to call him again to discuss my concerns, without success, and without the courtesy of a return phone call, despite my repeated voicemail messages. After a myriad of unsuccessful attempts to speak to ** again, following my only phone conversation with him, I decided to address my concerns with his supervisor. When I again called MBUSAs customer service center and requested to speak with a supervisor, I was told that what I was asking was impermissible. I was further told that the only customer service representative with whom I was allowed to speak with was **; the same ** who had treated me so disgracefully and who had hung up on me during my one and only phone call with him. I was and remain shocked at the statement that my request to speak with a supervisor was denied and that I would only be permitted to discuss my situation with a single customer service representative, especially one who had treated me in such an unprofessional, rude fashion. Is this the policy for all of MBUSAs customers or am I, as one would suspect, the sole recipient of such shabby treatment? Since my phone call with ** I have called several authorized Mercedes service centers to inquire about the availability of an S550 windshield replacement. Every call was answered the same, no windshield replacements are available, several cars are awaiting the same service and the problem concerns a defect that both Mercedes and its suppliers are actively working to address. Since my initial call with MBUSA on the 4th a new secondary crack, approximately 30 inches long, has appeared just above the first. This new crack, along with the first, has rendered the vehicle unsafe to operate. Additionally the rising heat and humidity substantially increases the risk of further cracking and the potential for a catastrophic windshield failure, this is unacceptable. As initially indicated my experience with Mercedes has on the whole, until this most recent incident, especially the outrageous treatment by ** and the MBUSA telephone customer service center, been satisfactory. However I have previously had issues with Mercedes, issues which I was subsequently forced to address through lemon law litigation. The result of said litigation was a nearly unqualified vindication of my claim. I would prefer to resolve this current situation amicably but am prepared to assert my rights vigorously through but not limited to the same procedure. This current situation is made additionally urgent by virtue of the fact that my car is currently operating with a Pennsylvania dealer inspection sticker and has been since my purchase on May 16th. This sticker is valid for 30 days and therefore expires tomorrow, June 16th. The vehicle will not pass inspection in its current condition and is therefore now unusable. I therefore demand either my vehicle be repaired and restored to drivable condition immediately or I be provided a replacement vehicle by Mercedes without charge until such time as it is repaired and returned to a drivable condition. I further demand that any replacement vehicle provided be at least equal to or superior then my current vehicle, model S550. If said replacement vehicle is of a lesser quality, an appropriate adjustment must be made in my lease payment. I would also expect the full cost of the repairs be covered under warranty. Failure to respond and adequately address these demands will result in immediate action being taken through civil litigation, consumer protection enforcement and any and all other applicable processes. With that in mind your immediate attention and response to this correspondence is anticipated and expected. Thank you for your attention to this matter and I look forward to your immediate response.

I leased a 2019 GLA 250 from Mercedes- When I was negotiating the price I was told it was a demo. I said fine to that. I negotiated the price on Thursday October 24th, 2019, for a Friday October 25th, 2019 delivery. I was told the car had 1718 miles on it which was the deciding factor to me for agreeing to say yes and no further details were given to me. I relied on those representations to say yes. The next day October 25th, 2019 at 4pm I arrived at the dealer to take said delivery. The car was parked outside and was prepped. I noticed a few dings on the car. When I walked into the show room, I met the reps and told them my findings on said car. I was told that “this was a loaner and that there was bound to be imperfections”. This was not expressed to me prior. I then sat in the car an noticed the scuff on the dash and the mileage being 4424 as opposed to the mileage being 1718. I was shocked and speechless at that point and expressed my displeasure and the reps were equally shocked at the mileage difference. I hesitated on signing but was rest assured that all will be handled. I expressed to Mercedes of Brooklyn that I would like to have the brake pads changed and the minor scuff removed. I was told that they will look into this. Today is Monday October 28th, 2019 and I am told that they will not remedy the situation at all. Very unhappy!

My 2008 GL 450 CPO has been in the shop for more than 20 times in the last 2 years that I have owned it. The last time, it was in for 36 days waiting for a compressor for the suspension. MB USA said, Oh sorry, we cant do anything for you. I asked them to extend my warranty, but they said no. I just want to tell as many people as I can that MB doesnt stand behind their product. My advice is to buy from another auto maker.

Mercedes-Benz totally ignores the customer complaint. Will even go as far as lie to you and literally hang up the phone on you! I bought a slk280 used with only 14,000 miles on it within a year and a half. I noticed that the clear coat was starting to come on. I contacted the dealership where I bought it. They told me that it was probably acid rain so I contacted Mercedes and they said that they had no problems with their paint. I believe them. 2 years later my problems way worse and then I find out that other people with the red and silver paints are having problems with the clear coat peeling! If youre having the same problem please contact me through Facebook. I would like to help, by way of getting people together who have the same problem to start a class action lawsuit. Apparently Mercedes will pick and choose who they are willing to help and usually its those who can afford an attorney!

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

It is my duty as a member of my community to issue this public service announcement. Please read and think carefully before buying or leasing any Mercedes vehicles. My wife had always dreamed of driving a Mercedes. After months of shopping around for the best model, I finally surprised her with an E350 in November 2013. Unfortunately, within one month a bubble was formed on the front passenger tire and it ended up popping while I was driving 30mph on a date night with my wife. I brought it into Mercedes to be serviced and I was assured that this does not happen often, so they replaced it for free. After this first incident, I was a bit wary but still was optimistic that her car was safe to drive.About a month later, my wife was driving alone late in the evening on her way to a class when she hit a minor pothole and both her front tires popped. My wife immediately panicked, because she was stuck in New Rochelle, pulled off to a road late at night and had to wait two hours in the cold for a tow truck to come. During this long wait, she noticed hundreds of cars driving over the same road that were not affected. This was the last time she ever drove this car alone.Through the spring, I continued to notice bubbles appearing on the tires. In March of 2014, there was a bubble on the front and rear passenger sides of my car, which both had to be replaced. This brought the count up to 5 tires in 4 months. By April, there was another bubble on the front passenger which brought the count up to 6, so 6 new tires within 5 months. Im 52 years old, and have driven over a dozen cars in my lifetime and I have never experienced anything like this. Every time I would bring my car into Mercedes I was told that my car was safe and this shouldnt happen again.In September of 2014, around 9 months into my Mercedes experience there was yet another bubble forming on the front passenger side of my car. As usual, I brought my car in to be serviced and they assured me that this would not happen again. I was skeptic, but I needed a car to get to work, so I continued to drive the E350, which had become my car after my wifes traumatic experience with it.The winter was a long, brutal one so I tried to avoid driving the Mercedes as much as I could. Once the snow cleared up, I started to drive it more regularly and of course in the second week of March, I noticed a bubble on both the front and rear passenger sides of the car. Ive become an expert on these situations, so as per usual, I brought it into Mercedes to be serviced. Less than a week later, I was with my wife, and her friend who has a newborn child when the car hit a pothole on the freeway. The front passenger tire popped, and the three other tires had bubbles that had to be replaced. We had to sit on the highway, with a newborn child and wait 40 minutes for a tow truck to come and rescue us from this madness. During this 40 minutes, with the baby crying and my wife and her friend in fear that another car could crash into us as we waited on the highway, I observed that no other car had any issues driving over those potholes. My tire count was now 13 tires in16 months. 9 days later, I was driving home at night around 10PM and yet again another tire blew. Although Im young at heart, I can no longer deal with the stress and fear of driving this luxury car. I had previously owned or leased many different brands of luxury cars including Lexuss and Audis and I have never experienced anything like. After every one of these occurrences I called Mercedes and asked if there was any way I could get a new model car that wouldnt have this issue or end my lease short, and they continuously blew me off. After my 14th tire had to be replaced, I called Mercedes corporate to alert them of this issue and to my surprise they werent alarmed and didnt seem to think this was a serious issue. The regional manager I spoke to - **, who claims to not have a supervisor told me that the issue was with the roads, not with the car. Yet, when I asked him why this happened to me through every season and didnt seem to impact any other cars, he had nothing to say. So, please, think carefully before letting any of your loved ones or yourself drive one of these dangerous vehicles.

Living a relative short time with a 2001 E430 was a disaster. The troubles started at only 4,000 miles. Massive electrical issues such as A/C, window, seats, Bose stereo, instrument cluster digits going blank, numerous check engine lights, ABS failure, traction control failure, speed sensor failure and constant Hella headlight issues. Despite repairs made under warranty, I found myself at the dealer at least once a month. There were more than several mechanical issues as well such as engine mounts, V8 running on 4 cylinders only, and many many more. I sold the car at a loss, but I am very glad I did. If you pay $70,000 or less or more, you should expect quality. Mercedes Benz obviously isnt concerned about quality. Motor Werks dealer in Chicago is careless. This was my third nightmare with a Mercedes-Benz product, and the very LAST. I have gone onto Lexus with absolutely ZERO quality and reliability issues-ZERO. Lexus customer service is impressive.

After purchasing brand new 2016 c300, I had two major problems to my car. After a year, on highway speeds after applying breaks the car started shaking really bad. I took the car to my local dealer from where I bought the car. They said the brake pads need to be replaced. Second time, fuel smell started coming inside the vehicle while driving or when it’s parked in my garage. This time, the fuel pipe was leaking. Both the repairs were done properly by my dealer and I was charged $0 since the vehicle is still under warranty. I also got loaner car for the time my car was at the dealer. Very happy with the service provided by dealer and Mercedes!!

I have a MB 200C Avantgarde Limited Edition 2009. Vehicle has just reached 45000 Kms & diff has become very noisy. The dealership has offered a factory rebuilt unit if I contribute $1500.00. The muffler also has something loose inside. I thought I was buying German excellence for $75,000.00. Never had a new vehicle with major problem at such low mileage. Will probably buy Korean quality at 1/3rd price & keep the change!

I purchased a 2007 c230 Mercedes Benz new. I have 61,000 miles on the car. The check engine light comes on and off. When my mechanic used the systems diagnostic machine on my car. The code came up as P0012 on this M272 engine. My mechanic tells me that the Camshaft inlet position is incorrect on right side. This ultimately leads to problems with the car shifting properly and need for a future balance shaft replacement which is a costly major engine repair. I am greatly disappointed as I saved the money for a few years to purchase this beautiful car. It has not lived up to the Mercedes Benz reputation for value or reliability..

I purchased dealership certified GLB 250 with 7000 miles on it. The car was not driven for few months due to covid. After car had 15,000 miles and was due for maintenance, I was informed that the tires needs to be replaced. The car is less than a year old and drove 8000 more miles when we were informed to change the tires. I contacted the dealership to find out the reason for tire replacement only on 15000, I was informed that the tires are performance tires and are good for 15,000 - 20,000 miles only. This is unusual for a luxury car to have low performance. The brand has a reputation of a durable and sturdy car but to my disappointment I had to deal with the this issue on only 15,000 miles out of which I only drove 8,000.I contacted the Mercedes Corporate to talk to consumer affairs and spoke to Caroline who informed me that she will talk to dealership to take an action for goodwill and brand reputation. The solution provided me was poor and a negligible discount was offer. I am not happy with the Brand, the customer relations, customer service and the dealership.

The best or nothing isn’t that your motto? That is precisely the reason why I bought a Mercedes.A couple of months later I was looking forward to taking the car on our annual Penn State football trip. Everything went well on the way up but on the way home while I was traveling at 60 mph, I heard a loud bang. At first I was all over the road and there was a moment when I didnt think I was going to regain control of the car but I did, and pulled off to the side of the road. Not a good ending to the family trip. Thinking it was a flat, I was preparing to change a tire and then noticed that the tire was fine. Four and a half hours from home in the middle of nowhere and I had no idea was had just happened. After an hour or so, the car was towed to a Lexus dealer in Louistown, PA.Since the owner of the Lexus also owned an MB dealership, I assumed they would be able to fix it. I finally got a rental car and was home about 7:30pm on Sunday night. The people at the dealership called me at 8:15 in the morning and were very nice and sympathetic. They indicated that a spring broke and that it broke the axle boot. How is it that a spring breaks on a car with 42k miles?Unfortunately, they were unable to fix the car but set me up with a contact person at Mercedes Benz of State College and even called there to let them know my car was coming. It took about a day to get the car to MB of State College and that is when my experience changed for the worst.I found out that my third party warranty doesnt cover springs but covers everything else that was broken, but because it was a cause and effect they will not cover anything. By the way I was still two days without my car and more than 300 miles away from my car. I have owned a lot of cars and not one of them ever had a spring break. I was curious to know if this was perhaps a recall or something so I called MB of North America. On Tuesday at 4pm, I spoke with a great guy who took my info down and said I should hear back from someone in 24 hrs. The next morning, I called MB dealership of State College at around 10am and spoke with Brian who told me that MB of North America was paying for everything and they will pay to replace the other spring as well because that is the right thing to do. I was very happy and proud once again that I purchased the car. I thought; wow a company that stands by its product.On Friday, I called Brian to make sure that the car was going to be ready. He asked me if I have spoken with a Lindsay ** (Case Manager) from MB of North America. I had not, and asked why. Two hours before I was leaving for a 4-hour drive to pick up my car that I thought was repaired and the expenses were paid for, he indicated that Lindsay was confused and that they should not have said that they were going to pay for it. At the end of the day, the individuals at MB dealership of State College took it upon themselves to determine that if the car was certified before I purchased it they would get MB of North America to pay for the repairs. I was under the impression that my complaint got MB of North America to pick up the tab but I was wrong. Lindsay realized their mistake and what was going on and quickly offered me a credit of $400 to any MB dealer and that it will not expire. She sent me an email which said to contact her 1 week before to make an appointment. That was nice but Im still out $1,000 for the car repairs as well as a couple of hundred for rental cars. All of this due to a spring breaking on a Mercedes Benz with only 42,000 miles.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

40,840 Mile service on 2012 E-350. We had our 7 year (70,000 Mi.) service but only 40,840 miles on vehicle completed at Mercedes of Hilton Head which cost $785.46. All prior services, from our purchase in 2012 with 12,000 miles, completed at Mercedes of Hilton Head. They discounted this to $657.37 after I raised heck for billing me $6 for washer fluid I had just filled. The year before the annual service was $902.90. Then I got the breakdown on additional recommendations as follows 1) Replace Transmission mount found collapsed $254.09, 2) Repack and adjust front wheel bearings $518.97, 3) Reseal Left Front Cylinder Head Cover $278.27, 4) Reseal Both Left Side Cam Magnets $291.28, 5) Reseal Right Front Cylinder Head Cover $293.18, 6) Reseal Both Cam Magnets on Right Cylinder Head $395.58 For a total of $2031.37.The last year we put on 4,000 miles with no mention of any of these issues in prior years. While I understand somewhat (again usually 100,000 miles) the repacking needs, the other two items were completely a failure of the vehicle to perform properly and unusual failure (I would hope) of things that I have had cars with over 150,000 miles without issues. I called Corporate, after the dealer gave no assistance, as I thought those repairs should be covered with such low mileage and care given to the car throughout its life. They offered $600 off if all service was completed at the dealership. Ive had a Buick that was 2 years out of warranty with 42,000 miles engine replacement all the way to the torque converter because of the engine failure and cost me $100.00. I always thought Mercedes was a quality vehicle, and I was sadly mistaken. Do NOT Buy Mercedes.

I own a Mercedes B150 that has many problems. It run 77000 kilometers. When it reached 60,000 kilometers, we changed the left coupling and now we have to change the right one. The fatal problem now is the vitesse which requires the electro hydraulic control unit to be replaced after the car made 75,000 kilometers. From what I know this is an electronic piece in the vitesse, so its incomprehensible that it requires to be changed after 75,000 kilometers only. From what we knew, this is a general defect in the car that must be changed despite its high cost (14000egp). As a result of all the above, we demand that you change the spare part on the companys account because in other cars like the Renault the vitesse has a guarantee until 100,000 kilometers. I dont understand how in Mercedes, which is a high class category, it doesnt cover an equivalent guarantee. Please, consider all this in our complaint. I will wait for your reply, and my best regards to you all.

I lease a GLC 300 and after about one month my wife accidentally hit the mirror in a beam. Only the mirror connector broke, everything else is working normally, like the blind spot assist. Event the mirror glass is intact. I took it to the Mercedes-Benz of Stevens Creek (San Jose, CA). They told me and my insurance company that the expected repair time was 5 DAYS. I leave my car there and after 5 days I call to see if my car was ready. Then, they told me that the part is not available in the entire USA and would have to be imported from Germany, the new repair estimate is now 5 to 7 business days. In the meantime, Im still driving the rental car, and GEICO was nice enough to give me extra days with the car.After about 10 days that my car is in the shop I call again to see if my car is ready. And they told me Mercedes will not ship the part until June 1st, the current date was May 4th (almost a month waiting time). Then I started to asking questions like: Can you try to put the mirror back in my car? Answer: no, not possible. Can I have a loaner while I dont have my car back? Answer: no, loaner is only for regular maintenance. I called Mercedes-Benz Customer Service and after trying for a long time to get some help, they offered me a 45 dollars per-day refund with the rental car. In the meantime Im still liable for the lease payments.Around May 22, I call to see if there is any update, and in fact I had an update. The part will now only leave Germany in the first week of July. That day itself I went to Mercedes-Benz of Stevens Creek and got my car back. I drove all the way to Mercedes-Benz of Oakland and they were nice enough to give me a loaner (not nearly as good as the car I leased). I still dont have my car back and Im still paying the lease. This is my first time owning a Mercedes, and, as you can tell, my experience is terrible. So, of course, I dont recommend it. Their customer service is terrible, they dont do anything to alleviate your frustrations.

Mercedes C300 - Having a multitude of problems, some are safety related. Does someone have to die in an unfortunate accident before something is done? It seems that the company is very aware of the problems, and one would believe that a car of such a prestigious reputation, wouldve addressed this issue promptly.

This is my 2nd ML320, Yr. 2000, 63,000 miles. The first was a 98--a LEMON. Last week a man was checking the oil, and the hood suddenly dropped. Luckily, I was standing there and stopped it from decapitating him or causing a brain injury. However, it did cause a serious blow to the head. The Mercedes dealer in Tucson, AZ said this was a known danger. The springs/shocks wear out. Repair would cost $200. Mercedes Benz is negligent in failing to warn owners of this known danger, and knowing the danger exists, in not installing a security rod (as I have in my 87 Honda Prelude) in case the springs/shocks fail. Someone could be killed or decapitated if this heavy hood dropped on them. The Tucson Mercedes dealer was unwilling to lower the repair price from $200, so I took it to the mechanic who has kept my 87 Honda running for 28 years. He replaced the springs/shocks in the hood for $25 each, total $50. At the same time, to prevent a fatal accident or head injury, if the rear tailgate springs/shocks should fail, he replaced them for $30 each, total $60. So brand new shocks for both the hood and tailgate cost a total of $110, rather than $200 for only the hood as quoted by MB.In addition to this life-threatening problem, the sunroof does not work, the locks dont work, the rear windows get gummy if theyre rolled down, the plastic cover over the inside light on the tailgate falls off whenever we open the door, the automatic seat adjustment doesnt work, the air conditioner compressor died, etc. We are terribly disappointed in this car and in Mercedes for not standing behind their product, but rather charging exorbitant prices for repair. This is the second lemon weve had from Mercedes. Both were purchased NEW from the Tucson Mercedes dealer.

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

I was a long time Cadillac man before the Escalades jumped over $75,000. I refused to compromise the quality of my ride comfort on a truck/SUV. I started with the GLC350, then on to the GLE350. This past year we went to the GLS450 and could not be happier. Mercedes of Tampa was a great help in understanding my needs and we were out the door in about an hour. TIME WELL SPENT.

I have had 3 Mercedes previously but the Mercedes C200 CDI Estate is our first diesel. The fuel economy is excellent and as we do a lot of distance traveling we certainly enjoy the comfort and the road handling. Being an Estate find the loading space in the boot great for trips to Bunnings and for trips to the beach with grandchildren and dogs. Have already done 150 kilometres in 4 years and with regular servicing hope to get over 200 kilometres before replacing it.

I recently leased a GLC 300 2020. From the first day of driving this vehicle a humming noise from the center console started up after approximately 20 minutes of driving. I was advised by my dealership to bring it in to the service dept as this is an issue. The service dept. told me that it is the new MBUX system that has been installed in these new GLC cars that gets too hot so a fan comes on to cool it down. They informed me that because the MBUX is so close to the engine that it gets hot quickly and that the fan has 3 speeds and automatically kicks in at the 3rd fan speech. Additionally, they told me this issue will only get worse in the summer and that everyone with this vehicle will be experiencing the same issue that as soon as they go into their cars this fan will start up right away due to the hot weather. Although the service department acknowledges that this is an issue for the consumer and that this box could be placed somewhere else in the car, I am told that at the moment there are no solutions and that Mercedes is saying this is normal. I contacted Mercedes Benz USA customer service where I spoke with a women named Kiara/Chiara and she was no help at all. In fact I had to chase her to down and call numerous times about this issue. She informed me that there was nothing that could be done on Mercedes Benz end and that the service department would have to provide me with any necessary documentation that I would need to take action. I was completely brushed off by customer service at MBUSA. This is a car company who does not stand by the vehicles that they are selling/leasing and will do nothing of any sort to resolve defective vehicles. Mercedes is supposed to be a Luxury vehicle but this vehicle is far from a luxury vehicle. The service dept. has informed me that others have come in with the same issue as me and from researching online I can see others are starting to report the same issue. Do yourself a favor and avoid this company as they will do nothing to fix defects and just claim its normal. A humming noise coming from the center console is far from normal.

The worst vehicle I have ever owned and the worst service. When you buy a vehicle 2016 with less than 1200 miles on it and they tell you the van should get between 30-40 miles per gal and you get 18.4 and the lights keep on going on and off, and the tires had to be replaced with less than 9,000 miles on it, and the doors and windows stick, and you go in to have the check lights corrected and ten miles down the road they are back on, when the fuel gauge is not accurate, and and and...I could write a book about this piece of overpriced garbage. I now suffer from Ford envy as I drive all over the country and I do not feel safe in this vehicle as lights are going on and off all the time including check engine lights. Ive had more problems with this vehicle and spent more money in the few months Ive had the Metris than I have ever on a vehicle, and I usually get between 250,000 and 325,000 miles on a vehicle.The salesman left the dealership right after I bought the van and the service dept. instead of fixing the warning light they filled the fluid levels! Ive already talked two friends into not buying a Mercedes! The salesman told me they only allowed 100.00 for my van which had 4 brand new tires and battery as they could only scrap it. I would have taken it back and given it to public radio but he said they had already sent it off! Should I go on? When I had the tires replaced because they said they were not safe I took the tires and they look fine to just about everyone who has looked at them. I had to have air put into the tires two days after I purchased it as the light for air pressure was on. I am a professional and because I am a woman I pay attention to vehicles and everything that affects me and my business. I am now going to see if I can get any money for this piece of junk and buy another van, Hopefully this will be from a decent company and will not have chocolate on the seats when I get it. Never buy a Mercedes or deal with their salesmen or service dept. Anyone want to buy this cargo van? Oh they told me that the Metris is a cargo van but you shouldnt put any weight in it!

I was totally disappointed that GLK 250 does not have spare tire, nor run flats either. Sales person at Weber Motors in Edmonton never mentioned about this during the car walk around. During the last two weeks I got three nails and found not having a spare to be highly inconvenient. MB Canada has to make it mandatory for dealerships to inform customers about new situation with all BlueTEC vehicles. There also must be a choice for Canada to have a spare tire mounted on the rear door. Fuel economy or other concerns associated with this are not their business.

I purchased a 2016 “Certified” Mercedes Benz GL550 with low mileage. Like maybe 22,000 miles? This is my 4th Mercedes I purchased and got serviced through MB dealerships. Two were new. Two were certified pre-owned. I did not even haggle with Silver Star Mercedes in New York on the price. I purchased a number of upgraded warranties, bringing the total up almost to $80,000. This vehicle was advertised as “certified.” That includes a 27 point checklist on the exterior of the vehicle. When the vehicle delivered to me, I sent pictures to the dealer within an hour of receiving it.There were a number of issues. I sent pics and contacted them, including the owner. The GM, Rob, got back to me and left a message. I tried contacting him back many times, left messages and never got hold of him. Finally, I left a message suggesting he text or email me a time he is available to speak. No response. So I contacted the owner again. No response. I live in Pittsburgh so I couldn’t just go there. Finally, I called a Mercedes Benz US customer service. They said I have to work through the dealership to resolve it. I told them I have tried and they won’t respond! So I tried to call Mercedes a Benz Customer Service another day, hoping another employee would be more helpful.Again, he told me I had to work through dealership for resolution. I said AGAIN that they won’t get back to me. They wouldn’t even call them for me and ask them to please respond. Like I said, this is my 4th Mercedes, with each getting more expensive! I was considering buying a G-Wagon, but forget it! I’m DONE with a Mercedes! I’m going back to BMW. I NEVER in a million years expected such a terrible experience from Mercedes! The damages were only about $1,500 to fix. My local dealer was appalled and got me an estimate. Never buy a Mercedes if you are buying a certified vehicle that you hope the company stands behind!

The battery dies randomly (5 times), repaired three times, each time it was supposedly fixed. The consequences are being stranded and very pissed off.

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”Updated on 10/16/2021: I returned a call from Fletcher Jones from California. They were concerned about the review I wrote on this site. The details, facts and SAFETY CONCERN were once again ignored. This conversation when I spoke I was cut off, when I raised my voice I was threatened the call would end. I was to shut up and listen. Then the 2 yrs, not 1 yr I apologized to her and attempted, case in point, rear brakes never went out. Cut off! I attempted to explain how 2 yrs ago I was to accept what had happened by Fletcher Jones, the only reason I brought back up why was the rear brakes never gave out. But I was cut off. My advice: Do not question Fletcher Jones or Mercedes Benz. If you are not willing to accept their shut up and take it. My intelligence belittled, I was blamed, I have been blacklisted. Trust me, its not worth it.Original Review: I took my car to be serviced to Fletcher Jones Mercedes Las Vegas. It’s a 1000 miles round trip. The service advisor called me and told me my front brakes and rotors were so bad. If I did not authorize the work to be done the only way my car would leave there would be on a trailer. And rear brakes were all most gone. I was taken by surprise, shocked! A short time before making the trip FIRESTONE had inspected my car (I buy my tires from them) and they said down the road front brakes and and rotors would need changed out. But no service light on dash no squeaking or pulsating while braking, But being taken by surprise I authorized the work to be done.When I arrived back from Las Vegas I took my car to FIRESTONE. I informed them of my experience at the Mercedes service. They asked when did the brake light come on the dash. I said it never did. They asked about any squeaking, pulsating. I replied that did not occur. They inspected the rear brakes and said the rear brakes are fine. I contacted Fletcher Jones and they refused to do anything. I was upset to be cheated but I let it go.Well over a year later now! My rear brakes are still fine. So I wanted justice for being lied to and cheated out of $1400 (apx). I contacted Fletcher Jones and they offered nothing except they wanted my business back. Whatever right? So I had a garage where I live who supposedly services Mercedes to just change the oil. Well that was a joke. It took over an hour for them to find Mercedes do not take normal oil. Anyways got the oil changed. I called Fletcher Jones and said ok you can check to see if they changed the oil correctly. She agreed. But would not offer to do it for free. I later declined. I just can’t go back where I was cheated and lied to.So I reached out to Mercedes I explained in detail what happened. Debbie from Mercedes responded that Mercedes technicians know what they are doing. And basically that’s that. She obviously did not read the message but I responded about his I was obviously cheated by fact and detail representing my case. Not a response. Being ignored I wrote a few more messages only to be yet ignored. I go to write a review on the official Mercedes Benz site and they rejected my review so on the same official Mercedes Benz site I went to like a live chat and the Mercedes Benz on the official site. Told me that I was not on the official site I sent her screenshots and reminded her that we are messaging on the official Mercedes Benz site. She refused to say anything except call customer service. So attempting that and reaching out to Debbie w/ Mercedes Benz I am not able to talk to anyone or receive any messages.I called fletcher Jones and the voice mail box of the manager is full. I called the service dept and after a a long duration of the phone ringing finally I received the voicemail of the service advisor who cheated me out of my time and money. I hung up like she’s really going to help. In short I have been blacklisted from Mercedes Benz as well as Fletcher Jones Mercedes Benz for not accepting their policy and cheating me.

I went there to purchase a GL 450 2015. The purchase was all cash. We agreed on the price and after waiting for the finance guy to clean up his desk which took a lot of time, we were ready to sign the papers. After two hours being in that dealership the sales manager came and informed us that the general manager wants us to sign a paper and also put $10000 security deposit in order to make sure that we are not going to ship the car to China for two years and then they will return the deposit. They even took a copy of my Dental license. I objected the security deposit, in the beginning after consulting with someone they agreed to the signing a paper and copy of my license. After signing almost 90% of the paperwork the guy got a phone call and then told us they cannot go ahead with the deal. We wasted more than two hours in that dealership and felt very insulted. The General manager think everybody is a criminal otherwise they prove they are not... just not American way.

Hi T. of Sacramento, THANK YOU for posting!! It is very interesting to read your input and observations based on your extensive experience with MB. Your example of the 2009 model year differential oil issue is concerning. I am in Canada, own a 2006 E350 4matic wagon, and it is my first MB ever. The car is super in handling, comfort, braking, quietness.... like nothing I have owned before. However, I have just been realizing from the forums and from approaching MB dealers that it can be a harrowing experience for the whole family when trying to get an issue fixed fairly. Is it possible for you to share with us, other caring and concerned MB owners, your ways of best practicing due diligence in maintaining our vehicles and avoiding costly mistakes as well? I have recently replaced both batteries in my car, based on forum advice. I now get a white symbol of a wagon with an upward pointing arrow inside the center of the wagon symbol, and a message that simply says Visit Workshop. Someone mentioned that it has to do with the shocks/suspension, and sent me a link to the Arnott site, which is a fabulous find. Better quality, longer lasting shocks than original MB. I, and I dare say surely other MB owners too, would love to hear from you on the many issues that can crop up in our cars, and the best ways to prevent, prepare and cope with them safely and economically.Strangely, I used to think that MB cars last a lifetime, if well-maintained correctly. Perhaps it still is true, except that it takes a celebritys budget today. Perhaps not, as the cars have all functions controlled via microprocessors, which has historically not been a German forte. Thank you.

Mercedes 320 ML has cost R150,000 ($22000) in repairs and maintenance to do 80,000Km (50,000 miles). It has been off the road for 5 months in 3 years. Mercedes and agent Union Motors do not care a continental ** about the situation.

2015 C300 cracked a piston at 68,000 miles causing engine damage that is unable to be repaired. This car was serviced on time through an authorized MB dealer for 4 years. Car always ran loud and would not shift smoothly. These complaints have been documented for 4 years but MB failed to disclose to me that the loud noise was because of a manufacturing defect common in engines built prior to April 2015. Mercedes Benz authorized mechanic failed to recognize that the car was manufactured with inferior wrist pins which would ultimately lead to engine damage.MB knew exactly which engines were affected by this and failed to act. Engine failed after warranty ended. MB refuses to pay for any of the damage, even though they recognize that engines built prior to April 2015 would eventually suffer such damage. Parts (wrist pins) were modified in engines after April 2015. MB will not help with cost of repairs since the car is out of warranty. Since the car was taken in multiple times while it was under warranty, MB should absorb some or all of the cost to repair.

I had a 2015 smart car. When my lease was over I turned the car in and got a 2018 smart. This happened on July 2018. On Aug 15, 2018 someone used the 2015 smart car with my expired inspection sticker and got a traffic ticket, when I got the ticket in the mail I contacted the salesperson Nicole ** in the Manhattan office, sent her the ticket, my new inspection sticker, the new car registration card and all she asked for, by text. Now it is October 21 2018. And they have not done anything to correct this issue. Horrible experience, it seems they do not take responsibility for their wrongdoing.

Buyers beware! You may run into the same problems that I have with a 2013 E-Class Sedan. The car (VIN=**) was delivered on 31 Dec 2012 and shortly thereafter developed a problem with the SmartKey. Take my word for it smart this key aint. It works best when at the dealer, when I first reported that problem with the unreliability the reaction was. This guy is a nut. Always very politely but the message was clear. Fortunately the system fail during a non-related service visit at the dealer. That did initiate some more investigation, after several visits to replace door handles, antennas, etc. the key not detected message, failure to lock or unlock still exists. The final straw was when it was determined that the problem was the clothes I wear. The recommended fix was to use a leather cover over the SmartKey. That failed to make any difference so I have given up and decided to live with the issue until the warranty expires. At that time I decided that the only reason buying a Mercedes could be justified is to impress your neighbors. Because I could care less what my neighbors think. Once this car is traded it will be replaced with ANYTHING but a Mercedes.The other issue is the GPS that must have been designed by a high school student. To update to the latest maps you have to wait until the maps for your car are released. It is astoundingly idiotic that the maps for every year, body style and class are different. Not only that for less than half of the update cost you can buy a Garmin that includes the GPS unit and lifetime maps that have markedly superior performance. So much for German engineering. Having said that, the car is a pleasure to drive on the highway, the roadability and comfort can not be criticized.

I purchased my Mercedes Benz (MB) Metris in 2018, new. 1 month after the warranty expired, I had an ABS sensor go bad. The van had 18,000 miles on it. It was replaced and the next day the ABS light came on again. Thinking it was a faulty sensor I returned it to the repair shop. They called to tell me that this time it was the other wheels ABS sensor. For a vehicle I had purchased specifically for the reliability and dependability I was extremely disappointed that these sensors would go bad so quickly. This is a MERCEDES. My mechanic suggested I contact the dealer. I have called the dealer 6 times, and each time they have said someone in their service department would get back to me. I gave them 1 week after each call to get back to me. I have never had a return phone call. The last time I called I asked for the manager. Again, promised call back, with no call. Then I reached out to make a written complaint on MB of America, still no response. I finally called MB of America customer service and did speak to a very nice man who agreed, this is not a normal thing to occur. He researched to part to see if there was a recall, none found. Then he proceeded to only provide a case number for reference if it happens again... This cost me almost $1000 dollars and I dont believe I should have incurred this expense on a vehicle with only 18k miles on it. For a vehicle maker who claims to be responsive, Im not feeling satisfied.

My daughter bought a Mercedes Benz four years ago and I co-signed on it. I have never made a payment on it and she has paid every month. Last winter when they were having some financial problems, she was late with a payment. From that point on every month that she is one minute late with her payment, although still in the 15 day grace period, we get harassment calls. They start at 8:00 in the morning and again at dinner time. This month, she made a payment on the 7th and they are still calling every day, twice a day to both of us and it is the 28th. What the hell is the matter with you people? Financial Services lost a payment in May and it took them four months to find it. In the meantime, they are calling every day for that May payment that they already had. I have never seen such Mafia techniques in any company in all my 69 years not to mention a poorly run financial department that cannot keep track of the payments that are made and lose some of them and then start harassing customers for their own mistakes. I would never buy a Mercedes Benz product just based on your financial services harassment tactics. There is no reason for this kind of treatment. I intend to contact every consumer complaint organization I can find and send them a copy of this letter online, offline, by mail, and any other way possible.

GL 350 CDI 4matic - I was driving, when I started smelling something burning in the car. Smoke fumes were emanating from somewhere under the drivers side of the dashboard under the steering wheel. I stopped the car and immediately switched off the ignition. The car was then towed away to the nearest Mercedes Benz centre. Does anyone know what the problem is?

Remote starter only works 1/2 the time. It gives you a error and tells you to try later. Called tech support many times. They get it working for a while and does same thing. Also you cannot remote start unless you have a 1/2 tank of gas or more. That is stupid. I always have to fill up to use the remote starter? I could understand if gas light was on. But that is ridiculous. Also run time is only 10 minutes. In new England cold that is not even close enough to warm car up.

I bought a new GLC300 and it has had squeaking brakes almost the entire time Ive owned it. Mercedes told me they were aware of the problem but didnt have the parts to fix it last year. They finally did after 6 MONTHS, now the problem is back! I left a message for the service manager yesterday (he had a lunch to get to). Then I called customer service. I STILL HAVE NOT HEARD FROM THE SERVICE MANAGER. You think you are buying a high end car but in reality the service brings down the brand. So disappointed. I owned a BMW prior to this car and I should have stayed with them, their service is top notch.

I have a 1998 ml 320. I bought it used and in three years I have made three keys and now I need another key for my car but the dealer is telling me I can no longer get another key because I have ran out keys. I need to pay about $ 4.000.00 to replace the system. That kind of money I dont have. Please is there anybody out there who has gone through this kind of problem and how did you resolve it please contact me **. Thanks and God bless.

Horrible service by Mercedes Benz USA and Auto Nation - Car turbo/engine seized according to service department. Maintenance receipts were provided. Car only had 17k miles on it. 2016. They would not warranty the engine even though records were provided. Left me without a car and expected me to pay for it out of pockets over $8000. The car was drivable when I brought it to the shop, was there 3 weeks then they said engine stopped. Sounds more like whatever they tried to repair they caused more damage and Mercedes-Benz USA no warranty.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

My thoughts about Mercedes Benz Financial and Customer Care Im completely unhappy, disenchanted and disappointed with Mercedes Benz Financial and Mercedes Benz Customer Care. To give you a timeline of events I leased a brand new AMG C 43 2019 MB on February 9th 2019 and exactly 3 days later the engine light went on and as of today February 26th the Mercedes Benz mechanics have yet been able to remove the engine light. Hence as of today my out pocket costs have been over 5,000 not including the ceramic tints I put on the new car all for nothing. At this point I have filed a grievance with Mercedes Benz Customer service and they have commenced the Buy Back Process which they say takes 24 hour period before someone can reach out to me. That was 4 days ago and still no call or email from someone from Mercedes Benz to address my concerns absolutely ridiculous. All the while all I have heard in regards to customer service is, Mr. ** you have to understand we didnt manufacturer the car, you signed a contract. Excuse me, yes I did sign a lease agreement but at this point services have not been rendered and in order to have an agreement and or contract both parties should act professionally and with high business standards and morals. Mercedes Benz USA should own this and be accountable for me being inconvenienced. It is now February 28th and still no car, and not one senior level executive has reached to me to make this right. Throughout this process the lack of responsiveness and customer service mentality as been lacking and definitely in question. Ultimately the sad part is that I still dont have a brand new car and what was supposed to be a proud day in my life has turned out to be a nightmare. E. **. Not sure at this point if I should cut my losses and to Audi. My feeling that I have lost faith in the Mercedes Benz brand. It would have been nice if a a senior executive would have had the decency to call me personally and claim ownership regarding my experience with MB Financial as well as customer care.

While raining, I tried to use warm max, because I cant see clearly, and suddenly the sliding roof glass started breaking, and that was the first time I tried to use it. I am afraid I am in a dangerous car. I brought my car to maintenance, and they told me I have to pay SR6,931because it is broken, and not a factory disorder. They didnt trust me. My car is 300E 2012. Until now, we dont agree. It cost me 3 days with renting car to go to my job. I hope to respond immediately, for unacceptable event. The director of patient services at King Fahad Medical City in Riyadh/KSA.

Unfortunately, I have not had a good experience so far. In February 2020 I purchased a new GLB250 and I loved the car. However, I cannot to get the Mercedes Me app connected as it will not accept the VIN. After at least a dozen calls to support, and with the case escalated to “the highest level,” I got nowhere. I called the dealer, Mercedes of Winter Park, and I spoke with at least 4 people. I even left the new car with them for three days. They found nothing and fixed nothing. TWO MONTHS later, all communications have ceased, I have been ghosted, both by the dealer and Mercedes Me support and the problem is STILL unresolved.

A year ago I purchased my first Mercedes, a 2010 Mercedes Benz, GLK350. My first foreign car. The car has been driven less than 3500 miles by me. I get into the car over a week ago and the light comes on in the dash (Frontal SRS/airbag). The car will not start. The AAA service came and tried to jump me, with no success in getting the car started. He tested the battery and replied and showed me that my battery was great. Your mechanic looked at the car, after I had it towed to your dealership) and Chris informed me that the battery was no good. (The mechanic stated he could not see what was wrong until I purchased the battery.) And wanted to charge me $500.00. We all know, with common sense, that comment was incorrect.I’ve always known, if I bought a foreign car, I had to know my rights and become very knowledgeable of the Model/Make. So I maintain counsel. I remembered the recall of the airbag and airbag sensor. I noticed the rear taillight not working (A possible symptom due to faulty pyro-fuse.) If the car has a pyro-fuse and this fuse is not properly working, there is no way to start the car. It is not difficult to change the pyro-fuse but the SRS system might need a reset. Also if the issue was at the pre-fuse box. The frontal module has harmed other electrical parts on my car and need replacement. Chris informed me that the problem was possibly the pre-fuse box and it needed to be replaced and my total cost is $1300-1400. He also stated that they were not sure that the pre-fuse was my problem. There could be other issues, but I must pay for the box first before they could find out definitely. I informed him of the recall and he stated the recalls had nothing to do with the pre-fuse box. I requested that he at least repair the recall items. The parts of the recall, he states, are pending. So I find people have died because of this recall, per legal counsel, including the defected rear tail light. THIS IS A SAFETY CONCERN.I AM REQUESTING THE FOLLOWING: For this service expense to be applied to either recall or manufacturer including the battery cost and replacement. Whatever sensor is faulty, the battery was drained. Return my old battery and the pre-fuse box. Make arrangements for a loaner until recall parts are in and replaced Hire employees who are professionally experienced, compassionate, knowledgeable, honest and not greedy to take extra money home to care for his family (per the attendant). If one possesses the traits requested, his sales will increase tremendously.

I own a Mercedes GLC300 2016 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. I towed it to Mercedes Benz of Newport Beach and I was told that piston #1 need to be replaced and gave me a quote of 9,500 and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine $4k. This car is being serviced at the dealer and they never mentioned that early GLC300 have wrist pin issues in their engines. Mercedes denies to take responsibility for this issue.

I have a 2008 Sprinter 3 L diesel and at 251000 miles the timing chain broke driving down the road at 60mph under cruise control. Since its an interference type motor the Benz certified mechanic recommended replacing the motor. Poorly built delicate vehicle. Ill never buy another Mercedes. Ill buy American next time.Updated on 10/06/2017: The new motor goes into limp mode about every 500 miles. Mechanic replaced an egr sensor but didnt fix problem. I have no faith to take it to dealer because two of them, (one near Boston and other in Novi, Michigan) have tried to get out of honoring warranty. DO NOT BUY A SPRINTER!

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!The vehicle has been in the shop at a different (much better) Mercedes service department for over three weeks now. We finally found out that we need a whole new command unit that has to ship directly from Germany! We’ve been told it may be another month or more until we get our vehicle fixed. The service department told us that it appears that the Walnut Creek dealership KNEW the AI was not functioning when we bought it because it had been reset 4 days prior to our purchase!!The other issue has to do with our trade-in. The Walnut Creek dealership mailed the pay off for our trade in to the wrong place! The check has been lost for three weeks and each time I inquire I get a different story about what happened and where the check went. This seems borderline criminal! We have contacted Corporate on two separate occasions with no resolve and at this point the only help or communications we are receiving is from the current service department.

My 2015 ML350 Model, had 82,000 miles, then the catalytic converter need a replacement. Why? No solution from the manufacturer. The new replacement was very costly. I need help. Maybe a recall is needed.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

The turbo of my B Class has failed for the second time in just more than a year. The clock is on 62,000 km. Both times, Mercedes has towed the car in but didnt even ask if I need a courtesy car. I have to travel 40 km to work and back. I had to collect my car myself in Pretoria, 100 km from where I stay. Mercedes gave me a reason why the turbo failed each time and each time their comment was that it never happened before with a B class. If that is the true, it means my car is a defected car and actually should be replaced. They only give the reasons and stopped at that. Im not satisfied with just an answer from a company that is supposed to be one of the finest in the motor business. My husband bought me a Mercedes because its one of the best, but my trust in my vehicle on the road is ruined and I am scared for the next time the turbo fails, the car lost power and had a lot of smoke coming from the exhaust. Fortunately, I was near the school where Im teaching and could reach my destination. What if my car lets me down on a deserted road and Im alone? I really want somebody to give me more than an excuse and with a practical solution to my problem.

I bought this car with 3k miles on it from Mercedes Manhattan. At the time of purchase it was 5 months old. The first 2 years were great. The third year the problems started. I have probably had every hose, spark plug, brakes, tires and many other items replaced. This is now my 4th year owning it and for the last 7 months it has literally been in the shop every single month. The check engine light comes on every other week at this point. I called Mercedes corporate and they told me to keep bringing it into the shop! Really??! A $100k car and they tell me to just keep getting it fixed! Absolutely useless! I will be switching brands!

I have a 2007 Mercedes Benz S550 with 25k miles, and had to spend $6000 for a Remanufactured Transmission at Mercedes Benz of Scottsdale, Arizona. I called Mercedes Benz Corporation and a case manager by the name of Valerie told me that because I dont have any warranty from Mercedes Benz, I am on my own and kick rocks, they dont have to pay for the transmission. What type of company sells a product and when the product fails, they dont want any part of it. Please I need an attorney to help me deal with this issue. You tell me a vehicle that costs $100k to make needs a new transmission after 25k miles driven. Are you kidding me? Mercedes Benz has a lot of people in my situation. Can the Us Attorney General does her job? Can you please investigate Mercedes Benz and find out why they cost American Citizens so much money after buying their fake beauty cars....

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

Do not buy a Mercedes!!! I’ve owned them since 1990, in the past I’ve really loved these cars. I got great service from them and was always treated like a king by the dealer and Mercedes Benz Corp. I have been dealing with an issue since Nov 2017 with my S-Class. The dealer can’t seem to fix the issue and MBUSA is protecting the dealer. I will never buy another Mercedes. There are so many premium brands out there. Why would you want to spend money for poor treatment.

We have over a dozen sprinters and our 2 new 2016 models have been in shop several times for major work in warranty and every time now Mercedes Dealers say it bad fuel and I heard of this that Mercedes was telling dealers to use this line to avoid paying for warranty work. We have engine OBD monitors so we know more than the average. Would like to hear from others and working on a class action against Mercedes. I did call Mercedes to complain will not call me back.

In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and Distronic. I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking.In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash.The MB manual states: “If active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” They are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on many $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation.

I bought a 2018 GLE43 AMG Mercedes brand new. This was the first Mercedes and will be the last. This car was 85k and I paid cash. I figured you pay that much more you get more. Wrong! First week 640 bucks to replace a tire! Figured a fluke. Then at 19k miles all tires replaced. I refused to use Mercedes for my new tires. They don’t deserve my business! Then service B rolls around at 19,599 miles and they charge me 670.00 which on any other car other than Mercedes would be below 300 bucks. I have things just break, consoles and knobs. This is the a piece of crap. I owned a bug and Lexus and they both came thru for me and didn’t need the pampering. Heavens ... to top it off Sewell In Houston Texas, can’t even return a call. They are not what they claim. They are poorly trained. Stay away from Mercedes and Sewell. They both rip you/off.

I purchased a new E-320, brand new, fully loaded. Hand washed from day one to this day. Driven only 14 miles/day! It has only 40k miles. I babied this vehicle and it is in mint condition. Looks like a museum piece! At around 30k miles the leather sit seams came apart! (???) Note that I have the massage package so you would expect a top quality leather. Dealer did me a favor and replaced it. Later I found out that MB *knew* about the upholsterys low quality they used.Now, at 40k miles the left side of the driver seat is peeling off!! Went to the dealer - horrible dealer btw - (MB of Nanuet RT 304 Nanuet, NY) and the service manager, without even looking at it said, Oh! Wear and tear not covered, sorry. Are you kidding me??? 40k miles? I weight 180 pounds, tall and slim. My neighbor has a BMW with over 80k miles, he weights probably 350 pounds and the seat look like new! Do yourself a favor. MB has the reputation but the quality parts they use - at least the leather - is horrible. Never ever again!! And also stay away form that horrible dealer. I plan to put a sign in my vehicle and drive around with a picture of the peeling leather and the name of the dealer who refuses to take care of it. That, based on the mint condition of the vehicle most likely will raise eyebrows. Shame on you Mercedes Benz!

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

My old 1998 Mercedes SLK230 runs like a new car, never any problems. We own two Mercedes cars, and both work like a charm. My SLK230 has been driven from Dallas to San Antonio and back in 4 days, and we had no problems on the way. Considering that this is an old car, the workmanship on it is excellent.

Mercedes Benz cost more and the maintenance upkeep is expensive, but well worth it mostly. Ive owned five Mercedes Benz and with exception of the very first one, a 1990 c-220. It was a 4 cylinder and couldnt get out of its own way. The c-class has come a long way now.

Mercedes Benz s63 - This car going bad. The intake manifold at 40000 miles is a back order for 2 years they dont make anymore. And Mercedes-Benz dealers do not accept the car in a trade in. DO NOT RECOMMEND THIS CAR.

I have a 2009 Smart car and the paint top clear coat is peeling off all over the car. If you google this issue, you will see that many of the Smart cars have paint issues, especially the red ones (which mine is). I called the Smart headquarters and I was instructed to apply for the Goodwill out of warranty process. I went ahead and got the estimate from their approved Auto shop and submitted that. I received a call today from Adam from the Mercedes-Benz headquarters and my request to have the car painted was denied. I saved for 3 years to purchase that car new. It now looks terrible and Mercedes-Benz has to know that this is an issue with their Smart cars. So, now I ride around in a crappy looking car. When people ask me how I like my Smart car, I take them for a walk around my car and then inform them that Mercedes-Benz will not back this issue up. I am very disappointed with their customer service. You would think that it would make more sense for them to fix the problem, versus me riding around in a crappy looking Smart car. Clearly, they dont care about their customers and keeping them happy. I would never recommend any Mercedes-Benz dealership. I should have bought a Subaru based on their excellent customer service.

With under 40,000 at the initial start of the check engine light coming on which no one else besides MB has ever serviced, I had to get the balance shaft replaced in the motor at my total expense. From reading reviews and information from this page and other pages they said it was best to take the car back to the dealer for this type of job. I tried other Mercedes dealerships in Cleveland: North Olmsted gave me a phone estimate of $10,000, Mercedes-Benz of Willoughby Leikin said they were too small to handle such a big job so I ended up taking the car back to Mercedes Benz of Bedford where I originally purchase it for a mere$7,036.51. I associate this cost with me being **, female, prior neg. post and phone calls. This was the worse purchase I have ever made in my life and I would NEVER buy another Mercedes. They do not stand behind their merchandise. I think they tossed a coin to see who was going to service me (after corporate calls, because Bedford where I originally purchased the car new, never called me back). My conclusion: once the car is out of warranty they really dont want your business, unless its to trade the car in on a new one and they resell your old one for a mint. I know people are in business to make money but when your product falls short of what it claims to be I feel you are obligated to provide some type of relief. Word of mouth is the best advertisement you can get. When the words of many mouths is a negative experience in the end you lose. By the way Mercedes USA was a waste of my time. They did absolutely nothing.

The Mercedes Benz E350 has been a complete disappointment. Ive owned other cars by BMW, Acura, Ford and all surpass this supposed luxury car. The 2016 E350 voice command system is horrible, which is a problem since Mercedes designed this as the primary interface to all the driver functions. Completely useless. The GPS is also completely useless. If you can get it to correctly accept a voice entered address it will send you to the wrong place with the longest route possible. I am completely at a loss as how MB would include such inept systems in one of their vehicles. Detracts from any positives the vehicle might have.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

Underpowered, expensive maintenance, heavy car so protective in an accident. Outdated dashboard. Smooth ride, slow to respond to accelerate, firm braking. High depreciation, comfortable interior and nice heated seats, auto seatbelts.

Air ride failed within first 3 years of ownership. Changed all 4 air bags 2 times, yes 2 times over the course of ownership. Also changed air compressor. Then cooling system fan and radiator. Car had major electrical issues. Had a mind of its own. Sensors for backing up always went off while driving heavily annoying. Rear hatch door went window guides broke. A real lemon. It was totaled because water rose above the floor flooding out my computer.

My husband and I own a business and finally had the fund to purchase a brand new special order 2013 Mercedes Sprinter Van in Fall 2013: FOR CASH, No Financing!! Month one he had brake and electrical issues & each time he went back they told him he was crazy. Month 2-5 (last time brought in was one week ago) weekly visits for failing brakes, emergency lights coming on and scary noises from the van. Each time they find nothing and they tell us there is no recall. How can something become a recall if they wont report the finding??? We were forced to started videotaping things to send them but magically they would tell us it was something he did. The van has less than 2,000 miles but we are the issue. This van has been in and out of service every month but they cant find anything wrong. Each time its there, we lose money, so why would we want to waste their time and ours??? At one time they had it in the shop for over 2 weeks!!! We never had these issues with our used vans. My main fear is the brakes stop working when I have my kids in there or some child is crossing the street and the brakes dont work. We are told every time that they cant find anything wrong. We spent over $55,000 cash and we lose money every time is sits in the shop. The service people have not helped us at all in this dealership and we dont want anyone else to go through this!!! I dont know where else to turn!!!

I went to the Rocklin, CA Mercedes Benz dealership to get a recall fixed on my car. I had a leak in the same place with that of the recall was in, so I thought it was that. We talked to a man named Wayne, and he helped us the whole time we were there. He said it would take an hour or a little longer, so we walked our three kids over to the park. By time we got back to the dealer, it was about 4:45-5:00. The man Wayne said he would check to see if our car was ready, then he pulled it up, leaving it running. We loaded the kids up, but my oldest was in the bathroom. So I went to get her. When I got back in the car, it was no longer running and would not start at all. We tried a couple times, and then, we got the man who had been helping us and told him what was going on. He came over and tried to start it, then he popped the hood. He started messing with the battery and said he thought we needed a new one. He said he was going to have someone come jump us. Well, that did not work at all, and as the tech was helping us, he noticed our seats felt real wet. The floors were wet too. Real wet. Still, I did not think anything of it. A few minutes went by, and another man came out, a tech one who works on cars. At that moment, they said that when they washed it, the sun roof was open a little and water got in our electrical gear and messed some electrical stuff up. So what I want to know is why did they not say that in the first place. They had to have a known cause. There had to have been water all over, when they opened the door. They had to dry it all up. They did not say anything to us and were going to let us leave.How did they know that fast what was wrong. They knew it had all got wet. I did not even know they were going to wash the car. I got my car back the next day (today). They came to my work and traded me cars, and it stinks so bad like mildew. I got a few opinions and have been told that it could never be the same. I dont know how extensive the damages are and what they fixed. They tried to get me off the lot as fast as possible, so it would not be their problem. But I know that I had my three kids and could have had my car just stop somewhere, and we could have gotten hurt. Now, I have a stinky car that I am still paying for, and I dont know if they fixed the whole problem.

I have a 2006 ML350 that has 100,000 miles and is worth about $13,000. The check engine turned on so I took it to the agency and the estimate to fix it is over $9,500. In the dealership they told me to call Mercedes USA and after a long talk and wait from them they offer a 10% discount on the repair. A car that has always been serviced correctly and that is supposed to last 300,000 miles definitely does not. Mercedes knew that those parts were defective and changed them on future models but they will not be fixing what they sold that is defective. I would definitely be thinking again about buying a new Mercedes in the future.DONT BUY MERCEDES.

We purchased this beautiful black SUV in December of 2011, over a year ago as of today. I debated between an Acura vs. a Mercedes. I have owned an Acura in the past and was pleasantly surprised by Acuras outstanding customer service. However, I chose Mercedes, assuming they too would have impeccable service. This assumption was far from the truth. The Mercedes did not come with running boards and since I am short and we live in rainy Oregon, its essential to have running boards and mud flaps. We didnt want to have mud flaps put on until we received the running boards as the two really need to be installed at the same time. We have now been waiting over one year for the running boards. I have called Mercedes directly and been told we have been put on the preferred list but they did not have an ETA of when I would actually get them.To make matters worse, I purchased rubber floor mats and received a recall notice for the drivers side, took the mat in and was told they had to actually take the current mat, mail it to Mercedes and wait for Mercedes to mail the new one back. Again I am told, no ETA, and off the cuff, good luck with that...

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.