Mazda 2009 - I have had my 1st Mazda since 2010 July. Well, first time I bought a car that isnt a Toyota. I have had both head lights go out, shocks in rear done twice, tie rod end alignment done twice and tires twice. My engine would accelerate for days past 15 miles. My brakes got stuck; I couldnt get off the expressway and missed my stop. I’m still under extended warranty of which doesnt cover any of these things. I took it to 4 shops to be looked at, Goodyear, Midas and Mazda, all of which can’t find anything wrong with this ** car.

It has been good so far. It is good on gas and seems to be mostly reliable. Has a pretty big trunk for a little car. Runs pretty good. It is great for me and my daughter but has a good size back seat if we want to take others with us. It has some updated technology so that is nice, I can connect my phone and it is really easy to drive. It was the car I was able to get approved for so that is what I bought. However, the headlights have to be turned on and off manually, my old car had running lights so I didnt have to worry about the lights all the time. It is pretty low to the ground so it is a big change from an SUV.

First off these cars are priced well, very affordable. Bought a 2013 Mazda 5 van as my 1st new car. It got great gas mileage 22mpg city and 31 on highway. The 5 looked sporty and slick with pearl white paint. I was very gentle on the car to break in the drivetrain; I would start it and let it warm up for ~30secs. But after the 1st oil change at 2900 miles at the dealer of course the engine would shutter upon start. When putting the car in reverse the engine would rev up to 3000rpms without any input. When trying to pass on freeway the check engine light would appear. When the wife bumped a neighborhood street curb the van would drift to the right. Took it to the dealer and service manager was disrespectful and defensive. He literally pointed his finger at me and accused me of street racing!? Really guy in a van. He said the check engine light was due to WOT passes. Yeah right, tell me the code on scanner. No sir you would not understand. I informed him that I was a certified ASE tech and been working on cars for over 15 years. He later told me only techs he had specialized in Mazda. Now that I have brought in the van this early in ownership I could imagine the problems down the road. I dont know the driving routine in Japan but this brand is as fragile as an old Jaguar. So I traded it in for an Explorer and 0 problems yet.

I send my Mazda Soho in to Mazda to look if they can find the problem that my car has. It’s cutting out if I brake. They place it in the box. I get my car back and still it cut out. I took it back and they said something in the engine. I get my car back and still it cut out and it starts smoking. So I took it back for the 3rd time and this time, it was at Mazda for a week and still they don’t find the problem. Now, I must go and pay for somebody else to look at this problem. I’m not happy.

They told me I needed a new oem turbo, and that would fix my car, well it didnt, car was still running bad and they got 1500.00$. They dont care. They take your money, and then leave you hanging. DO NOT TRUST THEM. YOU WILL REGRET IT.

Since I bought this car in July of 2012 with 54000 miles, its been an amazingly reliable car. It handles really good, good acceleration and very quick. I average about 40.5 mpg with a good amount of city driving. Its a very easy and fun to drive car. I still have the original tires on it with 79000 miles and still has a little bit of tread left. Im pretty surprised with the tires life, especially being a 45000 miles rated tire. Ive never had an issue or problem with it and I look forward to all the moments Ill have with this car.

The 05 Mazda 6 Mazda transmission valve body failed at 28000 miles. Mazda knew about the problem back in 2006 and have not informed the owners so the part can be replaced under warranty. Now, they rejected a request for help; and the local dealer, Colonial Mazda, wanted $1400 for the parts and $400 to install it. I was able to get the part from another Mazda dealer at $1000 by mail. Now, Colonial Mazda refuse to install the part. What a joke - a bad design followed by bad service and a company that does not stand behind their products. In addition, they think people are stupid to pay 40% more on a part that Mazda should be responsible to replace.

I purchase this in May of 2014. If I had known what I do now, I would had went to another vehicle, not a Mazda. Used to think a lot about Mazda but the wiper are very loud and the noise when driving, I dont even have to go 50. Its loud and I feel like I was lied to at the dealership because its trying to come apart on side front bumper. I am very disappointed in it.

I bought my Mazda 3 hatchback 3.5 months ago. I live in the Chicagoland area and on a recent freezing day I came out to the car after work to find that the rear drivers side window had shattered completely. Thankfully the car is under warranty and my dealer made it very easy to fix but I dont think this should happen.

The only thing I do not like about my CX nine 2018 model is that it doesn’t have Apple CarPlay. Of course Mazda came out with Apple CarPlay with the following model year 2019 and then wanted to charge me $250 to install it in my car which I thought was a bunch of **.

On my new Mazda CX 5 2015 (love that car!) the entertainment system is not working at all with iPhone 6 through usb, on bluetooth. It will only play my music from the A position every time, will not play any streaming audio from my iPhone 6. Is there a way/plan by Mazda to upgrade the software on the system to resolve the issues?

I took my 2006 Mazda Tribute into the dealership for an oil change, after three days, the car had broken down. I found out that there were no fluids in the car, so the engine was cracked. I left it at the dealership for resolution. After 8 weeks of no response, we had the car towed back to the house. We called the Mazda Corporate Office but to no avail. Im disgusted with it all. I also purchased a Mazda 2005 RX8 the same day as this one, spent over $30,000 for that car, had to have 3 new engines within a year (what a joke).

The Mazda CX 5 handles really well, especially in the winter. It is really comfortable to drive and has good fuel economy, and enough room for other people and all of their stuff. It is not too large and easy for me to handle. It was a really good deal compared to what you would pay for other cars in this price and category. However, the center console and screen is a little too small, and it is difficult to use while I am driving. You cant just glance at it and flip the channel. And I would make the seats move a little more, for someone with shorter legs it is hard to reach the pedals.

On July 25, 2015 my new 2016 CX-5 only two months old did not want to start. I checked the battery and it showed it had power but my car was as dead. I called my dealer at Lodi N.J. where I bought the car for advice and Rahsheed told me to call Mazda roadside assistance and I did. Spoke with a Mazda roadside assistant and told her what was going on with my car and she told me a flatbed tow truck will be at my location within a hour. One hour later comes the flatbed tow truck and I asked the driver if I could ride along and so I did. We get to Koeppel Mazda Queens NY. I tell the tow truck driver that I am going inside to let the manager know that we are dropping off my car. The manager Andrew ** steps outside with me and as the tow truck is backing up and bringing my new car down it scrapes and damaged my new Thule bike rack. Andrew the manager tells him to stop what he was doing and that the car needs to be lowered on the street. At this point the driver is getting frustrated and levels his flatbed truck in which he forgets to put the rear straps and chain hooks on the rear of my NEW CAR and also forgets to put my NEW Cx-5 off off of neutral and failed to put it in park and Failed to deploy the emergency parking brakes on my car. He then drives forwards, fast and slamming on his brakes causing my Brand New (Mazda CX-5 GT with Tech package) to shoot forwards and crashing into the back of his tow truck causing front end damage. Three Mazda certified workers seen the accident including the service department. Manager Andrew ** and I were all in shock on what just happened. Andrew and I took photos of the damaged SUV and Andrew told me that he would take care of the report. I advised Andrew that I don want my car back due to the loss of my resale value caused by Mazda. On 8/14/2015 I stopped by the repair shop that was fixing my car to get some things I left in the car. To my horror my car was in the back of the shop dirty with my whole SUV front end sitting on top of my cars roof, not to mention both my front windows was rolled down getting dust and dirt all over the place and not to mention there goes my new car smell and the body shop wasnt even certified Mazda repair shop. I know that when a new car rolls off the assembly line everything is calibrated, the transducer in the front of my Mazda emblem with the laser on my windshield work hand in hand so that my auto brake assist work properly. Now my new car will have a damage report on carfax that I did not cause, all Mazdas fault. Why did my new car did not want to start in the first place? It was only two months old with just 2000 miles on it. Mazda Roadside assistance contracted the tow truck company NYC Tire Auto Care Inc. The incident happened in front of multiple employees of Mazda (Manager: Andrew ** (Service department associate: Izzy ** and two others from Parts Department that will vouch what happened. I will now lose thousands of dollars on my trade in when I decide to trade inmy 2016 CX-5. I stated that I dont want my car back to every Mazda personnel I spoke with due to the fact that it was Mazdas fault. I just want a brand new CX-5 with everything I put in but sadly I am getting the runaround. Even my insurance company called in my behalf and they also getting the runaround.

I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

We have seen a host of complaints on the internet, including the ** website about reliability issues on relatively new Mazda SUVs. In our specific case, both the LED lights on our 2016 CX-5 went out in under 40K miles. They cost a whopping ~$1100 to replace... each! Mazda corporate replaced one, but when the second one went out at 40K, said its not a reliability issue. The entire cost of replacing just one assembly costs as much as 3 years of standard maintenance costs. Were done with Mazda. In contrast, Subaru fixed an engine issue (twice, both times well out of warranty) at their expense just to stand by their brand.

MAZDA 3 SkyActive - I have only 2200 miles on this auto and it has a peculiar issue. When driving at various speeds, when you press the brake to slow down and stop, this car revs from roughly 1000 RPM to almost 3,000 RPM. This causes the car not to want to stop even when pressing down on the brake. This car is dangerous to drive for wife and myself due to this various serious issue. This has happened about 6 times this year and I bought the car new. I keep it parked most of the time of having the fear of creating an accident if I cant stop and hit the car in front of me.I even took out the floor mat in front, checked the front floor for object, and clearances and everything looks good. I even am careful to the footwear that I drive in so that wont cause any problems. My wife refuses to drive the car at all. I have taken this car into service 2 times and the dealer told me that there was no apparent problem and had no issues. They did say that they had to adjust the engine a bit to keep it running smoother, case closed. Not so! This keeps occurring and I want to know if this has been an ongoing issue with this tin can or is the car I own a lemon? This is a very, very dangerous situation and if no one gets killed or hurt it could become a case for a class action lawsuit like Toyota a few years ago. I have never had this type of problem happen with any car that I have previously owned. The problem about should be brought to someones attention for everyone out there.

I have a 5 day old 2018 Mazda CX-9 GT. It is a very good and fun-to-drive SUV. I recently have some issues playing my iPod iTunes playlists from connections to the USB1 and USB2 ports. It is an intermittent problem not recognizing and not able to play the songs from the playlist. It is very frustrating and disappointing considering that I paid top $ for this SUV and I am now faced with this media problem. I will report this to the Mazda dealership first thing in the morning tomorrow since it is barely a week old.

Just wanted to mention that my 2009 Mazda CX7 with 39K miles needed a new transmission. It would not go in reverse one morning. Extended warranty covered the cost minus deductible but Im very leery of buying another Mazda.

My 2013 Mazda 6 had state inspection and oil change in May of 2014. Rear shocks leaking but not enough to be covered by warranty??? Mazda wanted $300 per shock plus labor! NTB replaced shocks for $300. Mazda would not reimburse me!!! No more Mazdas for me, my friends and family! Stay away!!!

Bought my Mazda brand new in 2008. From day one, until 37k miles, not a single hiccup or fault to be had. Then my power steering shut off one day and I called Mazda and they immediately issued a recall and had it replaced the next day. And at 70k miles, there was a recall for a faulty ground on the wiring harness for the windshield wiper motor. Ive never felt safer in a vehicle. This Mazda has been FANTASTIC and I honestly couldnt recommend a better car for the money.

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

My 1992 CD4E Transmission is in the shop, yet again. 87 thousand miles and my transmission went out again. I never knew about how poor the transmission design was until I took it to the shop. If I would have known, I would have never bought my 626. My wife has a 2004 Mazda MPV van with 171,000 miles. I thought the 626 would have lasted at least half as good.

I sent my CX-9 car for maintenance at AL Khobar branch in Saudi Arabia because of an annoying noise while driving. The technician over there reported that the shock absorber was in need of being changed. However, after driving the car the same noisy sound existed. They promised to fix the car again and to tackle the source of this sound. My complaint hereby is regarding the quality of maintenance at the Mazda dealer in the Eastern Province of KSA that may destroy the image of this brand of cars especially with that behavior. I hope that you will be able to contact those people to solve my current problem that was not the first with that inefficient dealer.

Mazda CX5 2015 is A PIECE of crap. I bought this car from Browning Mazda two months ago. It is about 6000 mileage. I always have long distances travel.Two days ago, this car suddenly cant be reversed in the freeway. It kept going straight. Later on it became normal again. I drove very slowly to Browning Mazda to have examination on my car. They checked it. They told me everything is fine. They couldnt find any code related to my problem. I trusted them. I took my car back. But during my last trip, same problem happened again in the freeway. I almost lost my life. So, called Mazda to toll my car back to them. They only paid for 18 miles. I paid 208 dollars to tolling company. It has been three days. They still kept my car. They said they need to have engineer to come to check my car. I dont have a car to use for three days already. They dont offer any solution. Pieces of **. Please dont risk your life to buy Mazda car. There are a lot of bad reviews for this brand.

This vehicle has been very dependable with no major repairs needed. Ive been a bit disappointed as to the fuel economy. The model I purchased was a 4-cylinder. Ive only been getting around 25 mpg on the highway, not as fuel efficient as other 4-cylinder pickups Ive owned in the past. The interior is a bit cramped, but then again, it is a small pickup. Overall, Ive been happy with it. I may opt for a 6-cylinder pickup next time around which will be a bit more powerful than a 4-cylinder and still economical to drive.

I purchased my Mazda Cx-7 in December 2009. Only one week after my purchase, the engine light came on (12.17.09). I took my car to Sussman Mazda for service and they replaced a valve. Shortly after that, the engine light came on again (3.10). This time, a timing chain/belt was replaced. A couple of months later, the engine light came on again with the car now needing a transmission sensor replaced (10.10). On June 25, 2011, the engine light came on again. I took the car back and was told that the car could not be seen until June 28. I decided to keep the car there due to the driving condition while taking the car to the dealer. On June 28, I never received a phone call and had to call the dealer. I was informed that the machine that read the problems with Mazda cars was currently broke, and they had no idea when the machine would be fixed. While waiting, I rented a vehicle, which was not covered by my warranty because they were not able to state what was wrong with the car. I was told that I should now pay for a tow truck to have my car taken to another dealer. I expressed that when my car was dropped off on 6.25.11, the machine was not broken; therefore, I should not be responsible for towing the car. The dealer indicated that they would try to fix the machine in the meantime and get back to me. While waiting, I contacted the Mazda headquarters concerning this matter. They concluded that Sussman would pay for the rental car. My car stayed with Sussman for about two-and-a-half weeks. Sussman dealer stated that they wont have a new machine anytime soon and they agreed to transport my car to North Penn dealership, which concluded that my car needed a new turbo and possibly a new engine. Im very confused on how a car, which was purchased not even two years ago, would need so much work. I recently picked up my car on August 4, 2011. It is my understanding after completing some research that the Mazda Cx-7 has had several issues concerning the engine in the later models. I conclude this letter by stating that service at Sussman was horrible. This is my first experience with Mazda cars and based on this, I would never recommend this vehicle. I hope that you can shed some light on this matter concerning engine concerns. Also, until this day, Sussman has yet to phone me concerning the rental car fee, after copies of the receipts were sent for over $900 in payment. I look forward to hearing from someone in the near future.

2012 Mazda 3 6 speed with Skyactiv Transmission problems - This car had 180 miles on it when I got it; it now has 2000. From day one, I have experienced problems shifting into 1st gear, where it just plain and simple will not go into gear. This happens whether the car is cold or warm. Also on 2nd gear and reverse. It sticks in almost every gear. It clunks loudly when putting the car into 1st gear initially and when going from 1st to 2nd. It also accelerates on its own when I am both shifting up and shifting down. I have almost hit someone at a stop light and while sitting in stop and go traffic because of this issue. It happens every day, intermittently. I feel very unsafe driving it. Mazda has said that they will contact the dealership and speak to them, because the dealership will not confirm nor deny that these things shouldn’t be happening, which is weird seeing as the car is brand new and no brand new car should ever refuse to go into gear nor drive on its own. I had a 2004 before this with zero problems and I regret buying up. I am very unhappy and in danger.

I bought a brand new 2012 Sky Active. It has been in the shop 3 times to correct a drift to the left. Mazda is pooh-poohing the issue and blowing me off. They say the car is fine and up to specs. My friends have driven it and agree with me. I have read many blogs on the same car and the same issue. The car is a liability and this treatment is unethical. I want them to buy it back or replace it.

My wife and I were in the market for a vehicle the summer of 2011. We had a check from our institution in the back pocket so we went searching. Our search starts with the Toyota Venza (new), and the Infiniti Q35 (pre-owned). We visited approximately 5 dealerships the weekend previous to July 4th, 2011 - a lot of test drives, a lot of negotiations which were close, but not as satisfactory.After not moving the needle as much as we had desired, my wife has an idea to check out the dealership of Mazda in Huntington Beach. We look at the Cx7 & Cx9 (new) and after test driving a few, she decides to look into the Cx7 as she was previously unfamiliar with the vehicle. After mulling options over (blank check was good for up to 40k in financing, 4.1 APR) she decides to purchase the Mazda (24,900). We select a model, which has 13 miles on it - and though others (Venza, Infinity) were her chief desire, she believes that the decision was a good, more economical one. We (she) purchases the vehicle July 4th, 2011.One month in, the front driver tire blows out on the 55 freeway in Costa Mesa. The car is driven to the dealer the next day - to have a tire placed on. The price was surely surprise surprise - $250.00. We push to know why the tire was so expensive, its because the size is new for this size vehicle and theres one maker of the tire. Bridgestone. We pay for it begrudgingly, and go about our way.Fast forward to February 6th, 2015, a shade over 3 years, 6 months of owning the vehicle. The vehicle history is good, maintenance is excellent (my wife is a therapist for children with autism so thats why vehicle choice was extremely important - traveling client to client in administering therapy sessions) and without warning, she cannot reverse. She can drive forward, yet is losing power when the automatic attempts to shift from 1st to 2nd gear, so it jumps from first to 3rd.We take the vehicle to Browning Mazda in Cerritos and we are advised that the transmission needs to be replaced (3,200). 3 years 6 months 64,262 miles, excellent maintenance history, & this vehicle needs a NEW transmission? This felt like a terrible joke. The power train warranty? 3y/60k. Expired just over 4,000 miles ago. If theres an engine issue, we usually receive a warning (ie - check engine light flashes on when the oil hits around 3,500) - yet for a failed transmission the vehicle took a dump without warning.We contact Mazda (corporate) & are advised later in the day that they would pay half of the ticketed amount. Thats still egregious as there wouldnt be a vehicle sold if most buyers knew that at such ridiculous low mileage, the transmission would fail them. We retrieve the vehicle and have it looked at for two more opinions and apparently there are no codes indicating the transmission is bad, not to mention the fact the transmission itself is indicating itself being bad simply by the test drive.One transmission mechanic wanted to advise us that Mazda contains many Ford parts, including the transmission and the parts itself. He opens a book, shows a Ford Escape transmission cover (as an example to start) & shows the transmission cover for a Mazda Cx7. Same shape. Same size. Same diameter. The only difference was the material each was made out of. He also advised us that Ford held a controlling stake in Mazda for a very long time and that Mazda in engine make up is similar to many Ford vehicles.Im thankful for such insight as now, my wife, shes back to square one. We will just take it on the chin, pay the dealer, trade it in and get into the vehicle she wanted to originally (Toyota Venza) as it has a powertrain of 7y/100k, and we have another blank check and a few we are willing to pay more of a premium for now as opposed to settling (which appears now, that we did).My advice, if you could help it remain in a Toyota (I drive a Lexus and plan to remain with Toyota) or Honda (my wife bought a Civic new in 2001, drove it to 2011 without issue, netting 170k miles before selling to a UCI college student, then purchasing this Mazda vehicle). If my story helps you even a little bit, I am definitely thankful. This experience feels completely underhanded and we feel hoodwinked.

So for almost a year I’ve been receiving these pamphlets in the mail about a recall for my airbag. And it always said it would take an hour to complete. I take the day off work and drive half an hour to my nearest Mazda dealer for my appointment. Apparently there’s 3 recalls that need to be done and it’s a 3-4 hour wait!!!! They should give me a new car for all of this bs. There’s less than a zero percent chance of me ever buying another Mazda. I get to spend my whole entire morning sitting in a Mazda dealership. I’m fuming right now!!

I purchased a used 2008 Mazda CX-7 in 2010. The car was in mint condition. A few months later, I would occasionally hear a ticking in the engine but the car ran fine so I thought nothing of it. I kept up with my oil changes. Last Thursday, I started the car and heard a terrible noise in the engine and my check engine light came on. I went home and did some research and discovered that the timing chain on the VVT is a huge issue with this vehicle. Thousands of inquiries and complaints. I researched recalls and discovered that Mazda has extended the warranty to 70,000 miles. My car has 52,000 miles. I called the dealership and they confirmed the extended warranty and told me to bring my car in. He said nothing else except that it would be covered. When I got to the dealership, they inspected the vehicle to make sure it was the timing chain problem before I left it. The service manager came out to the waiting room and asked me to talk with him privately in an office. He showed me a paper towel with what looked like chunky oil. He told me he would not be able to cover my car under the extended warranty because I had sludge and did not maintain my vehicle properly. I took that as an insult and told him I did get my oil changed. He asked me to provide receipts which seems ridiculous to me. Unless someone goes to one oil change place religiously, how do you keep track of all of those receipts? In my case, I have a friend do most of my oil changes. No receipts. I called Mazda direct to complain. They told me that they would forgo the receipts if they had permission to remove the valve cover and check the condition. At my expense! I called about 6 independent mechanics around town and they all told me the CX-7 has a sludge issue. That no vehicle with 50,000 miles would have sludge that bad even if oil changes werent performed at regular intervals. That no vehicle should need a timing chain at 50,000 miles. It is an obvious defect in the design and Mazda doesnt want to pay out millions to correct their mistake. I cannot afford a $1200 repair and now after reading all of these complaints, Im afraid my engine is going to blow. Mazda needs to take care of their customers!

My car front control arm had a total failure in which the ring holding the ball joint on the front passenger side snapped the approximately 1 inch solid metal, This happened while driving. My car slammed to a halt, my tire disconnected and rotated 90 degrees. I have owned many older Classic Vehicles, and this is the first time I have seen this without a full side on collision. I called Mazda Canada, and got told the Car was out of warranty. As a result of there not being a recall on this part I am on my own. Damaged caused was Control Arm, Ball Joint, Front and Rear Bushings as well as a new axle need. You have to love being taken advantage of. This was my first Mazda purchase, and my last.

I purchased a 2016 Mazda CX5 in late 2015. By the end of March 2016 (less than 4 months) I had transmission problems. I took my brand new Mazda in and they told me that they would check it out. They called back and said that it was the transmission and they would file a report with Mazda. They also said that the machine that manufactures the transmission was not working properly during the time my transmission was being made. It was also stated that Mazda doesnt know what cars doesnt have the missing piece. My question is why didnt Mazda put out a recall if they knew there might be an issue with the CX5 or any car with a transmission made at that plant? I bought this car brand new, why wont Mazda replace the car with another new car that has been checked for this issue? Fixing the transmission is not the same as purchasing a new car without defects. Up until now I have been a loyal Honda customer. I researched this car and heard a lot of good things about it. However after having owned a Mazda CX5 and seeing how Mazda has a total disregard for their customers, I will NEVER purchase a Mazda again.

I love my car. Living in Michigan, I needed a vehicle that handled well in snow but also with good gas mileage and being able to adjust the drivers seat is very important. After test driving several models, I was extremely impressed with Mazdas handling. I also love how the looks of the car. Its very stylish and its fun to drive. Definitely spend the extra money and get the navigation. I use it all the time. But I wish the rear seats were more comfortable. When test driving cars, I never thought to sit in the back. A word of advice, next time test driving, sit in the back and feel how your passengers are feeling.

I was driving home from a trip when I heard a thump and the RPMs went wild. Suddenly I couldnt shift into 4th or 5th gear. Managed to get the car home in 3rd the whole way. Took it to the dealership. They told me 6 codes are coming up and a rod is broken inside the transmission and the fluids burnt. They contact Mazdas headquarters since I only have 45,000 miles on it but its out of warranty by 1 year. They say they will do nothing to help fix it because I havent been having it serviced through them and I show no customer loyalty. I still have 6 months more of payments on it and have to out $3000 for a new tranny now. Thanks, Mazda. Way to stand by your product.

Front Axle on 2005 Mazda 6 - I just drove from Clemmons to Wendover Avenue in Greensboro and suddenly the front of the car sounds like I drove over a boulder and the engine fell out. I managed to coast to Sheets Gas Station. The car would turn on but would not go forward in drive or reverse. Called a tow truck and took it to the Mazda Dealership. The front axle is broken... I could not imagine how though... have not run into anything or rear ended anyone. I just had the axle worked on in Hickory. Not happy but blessed it was not the transmission.

I have had to replace my brakes and rotors twice on my 2009 Mazda 6. The first time I replaced the brakes and rotors, the car had 23,180 miles. Mazda did not admit fault, but basically covered this up by good willing my rotors and only charging me an inflated price for the brake pads and rotors. I had to replace the brakes and rotors a second time at 68,012 miles (36,975 miles after the first time). I filed a formal complaint through Mazdas corporate headquarters and got nowhere. They say its normal. The mechanic who just replaced my brakes and rotors for the second time and has 20 years of experience completely disagrees. I have a string of emails between Mazdas corporate rep and myself that I can provide. Mazda is completely unwilling to do anything and refused to even pass my case along to a supervisor. I am concerned that I will have to continue to absorb the cost for a product defect that Mazda is not willing to admit it happening. I would like to pursue legal action.

We bought new a 2011 Mazda and everything with it is great except for the air condition always being clogged. So far to date, it seems that its been clogged 5 times and each time, its costing me money to get it unclogged. They told me that there is NO RECALL for it nor a repair except of the CONSTANT UNCLOGGING of the AC. I love my Mazda but I know this is a deal breaker for me to constantly get it repaired for the same problem over and over again. I just dont understand to why Mazda have designed this so poorly! We had a Toyota Corolla, a Mazda Accord and a Pontiac and we have never had any problem with their AC being clogged. This is so frustrating!

My Mazda gets great gas mileage, which is one of the main reasons I purchased it over other small SUV/CUV models. It also has a stylish design that I like. The next time I purchase a new car I would seriously consider getting another Mazda SUV.

I had plugs changed 3k ago on my Mazda Tribute and one blew out the other day. It broke the coil off. Dealer is charging me $500 to drill out and install sleeve and new spark plug. They suggested that if it happens again, the head is bad and will have to be replaced for cost of $1500 or so. Apparently, this happens with Fords a lot and as I see here, Mazdas too. It is a commonly occurring quality issue that should be addressed by the manufacturer. Obviously, it weakens the threads when changed at 100k. I had no problems before that then change the plugs and 3k later, one blows.

This Mazda3 is a 2014, used and the S Grand Touring is the top of the line, loaded with electronics that Im still getting used to. That aside it has the 2.5L engine. Not a drag racer but enough power and handling to make you feel comfortable and secure plus good mileage. The ride is firm but not rough and it handles well. Im 511 tall and the seating is comfortable and all controls are readily accessible and dont see any reason this car would be any less comfortable on a long trip than any of the larger cars Ive owned prior.

Add me to the woes of Mazda owners (Mazda 2004 MPV) with coil packs and fans that wont shut off. Replaced the fan switch last month when it continued to run after shutting off the vehicle. Replacing the third coil pack at 93,000. Three down, three to go. Would also like to know why there is no class action lawsuit yet. No fan of super torts, but I am pretty angry. Theres no recall/fix from Mazda.

Two years ago I had my VVT valve and timing chain replaced because of extended warranty. Now, the timing chain is making noise again and I believe the same problem has come back. The turbo has also had to be replaced. No help from Mazda.

2006 Mazda 3 - I had increasing problems with oil burning. I first noticed the problem when my car was still under warranty and mentioned it to the mechanic who said it was normal. My car slowly using more & more oil. I would check it weekly, at 8 years old and 138000 km putting in 1 liter of oil every 7-10 days. Last week had complete engine failure. Told I need a new engine. I think that is crazy for a car of this age, with this mileage that I have been very conscientious re: maintenance, oil changes, etc. Mazda no help at all. Since this has happened just through conversation in the past 5 days, I have learned of 2 other people with the same issue. This should be a recall issue. I had the same problem with my the locks (being kicked in to access car), Mazda was very little help. Finally paid for updated door locks but would not pay for damage done to my door.

This car is extremely dangerous. It’s all touchscreen, and the numbers and letters for heat, music and air conditioning are so minute you can barely see them. Wtf??? Why not knobs. Are your engineers stupid, I have to date almost been in 2 very bad crashes due to trying to just turn on the air. I also hate the touchscreen for the Internet connection using my phone. This is ridiculous and so dangerous. I made a mistake buying this car.

We are going to have to replace our fourth Catalytic Converter. Each time we are just outside of warranty. We have asked our dealership and Mazda customer assistance for assistance. Mazda would not be able to assist with the replacement of the catalytic converter due to the fact the vehicle is outside of warranty. My daughter was on I85 in heavy rain 2/18/2012 when her car bogged down and it was all that she could do to get safely off of the highway and out of heavy traffic. Her check engine light was flashing and we knew exactly what was wrong. Here we go again.Is there anyone that can help us with the EPA required catalytic converter warranty? Is there any extended warranty law which applies when a part needs to be replaced four times? Recalls that we can not find or our dealership is not telling us about? Can you please help? Thank you very much.

I own a Mazda 6 2007 model. I have been very displeased with both quality and reliability of this automobile. The problems I have had: interior roof light fell out, clips on light broke, coil pack shorted, catalytic converter, A/C compressor, rod bearings (ruined engine). My family currently has 5 Hondas, 2 CR-Vs and 3 Civics and all bought new. Together they have over 600,000 miles and other than wear and tear items (tires,brakes,oil filter), have had zero problem. Honda also has excellent customer relationship department at every dealership I go to. Advice to everyone, when driving down the road, notice what brands you see the most (in parking lots, on the road) and go buy from them.

A word to the wise, if you have a mechanical problem check to see what issues Mazda may be extending warranty coverage. From experience, dealerships and Mazda provide no foreknowledge to a problem with faulty manufacturing issues that are covered under an extended warranty. On my daughters 2012 CX9 there was a factory problem with a brake line. Dealer quoted over $800 repair cost and never informed us that this problem was covered under extended warranty. I happened to find out by internet search, it was a warranty covered issue and we still fell within extended warranty time and mileage limits. She now is told the AWD is not functioning due to a faulty factory power transfer unit. There was and still is no indication by any warning light or anything that a problem with the AWD occurred. Unfortunately, the extended warranty time limit expired 6 months ago. We have no idea when the AWD failed and neither does Mazda dealership. I can see that this is going to be difficult to get this covered because no one can tell if it failed under the warranty limits (we are still within the mileage limit). This is a $1500 repair quote. I think if Mazda has knowledge of factory failures this information should be made more readily available to consumers. Or better yet MAKE YOUR DAMN CARS BETTER!!!

I purchased a black 2001 Mazda 626 LX on August 13, 2012. Within one week, the alarm would randomly go off and not stop. We took the car back to Harris Auto Group. They sent the car to Bordentown Auto. The car sat over in their parking lot for 4 days. We kept calling and asking if it was fixed. After all, we are now making payments on this car and do not have access to drive it now for 4 days. The next repair came two weeks later when we started hearing a squealing noise. We brought the car back to Harris for repair. Their mechanic said it was the alternator belt and replaced it the same day. Two weeks later, the car started making noises and going backwards while in drive. I took the car back to Harris Auto Group, and they sent us to A-1 Economy Transmissions for a transmission repair. The car stayed at A-1 for repairs from Monday, 10/1, to Friday, 10/5/12, but it would be under warranty. We would only have to make a $100 deductible payment. Mind you, we are still supposed to continue to make our regular car payments during all of these repairs. We picked up the car on Friday, October 5, 2012. We paid $187.50, our deductible, plus sales tax. On Saturday, October 6, 2012, we decided to ride to Burlington from Bordentown to get some Chinese food. Well, we never made it back home. The car’s alternator belt broke, and the car overheated and shut off. Well, we called Harris Auto Group and asked about a tow and repairs. We were told “Sorry, I can’t authorize a tow.” What the hell? Well, now we have to spend money for a tow back to Bordentown. On Monday, October 8, 2012, I paid $130 for replacement belts only for the mechanic to tell me the water pump is about to go. WTH! What more can go wrong with this stupid car?!

Public Service Announcement: Dont buy a Mazda AND do not use Passport Mazda in Suitland, MD. My daughters Mazda 6 had a sunroof that literally exploded on Jan 11, 2017 while she was driving. She said it sounded like a gunshot and she almost wrecked. It exploded upward and out of the vehicle although she had A LOT of glass that rained back in on her and the inside of her car. The vehicle was only 8 months old. Mazda replaced the sunroof out of goodwill (as they put it) and informed us that it was probably due to a shard of metal in the track left over from manufacturing... pressure built up on the glass and it exploded. Her vehicle is not the first vehicle to do this - Google it! They are refusing to repair the leather seats that the glass got embedded in and ripped and are refusing to fix the paint where the glass flew out and took a chunk of paint off the roof and the trunk of the vehicle. We have been trying to work through this with them since January. I have been on the phone with Corporate Mazda who in turn have been trying to get Passport Mazda on the phone for 2 weeks to get their side of the story. They have not made a connection with Corporate in over two weeks. Isnt that like ignoring your boss? Besides the fact that Mazda will not stand behind their product and quality. One of my daughters first adult purchases has not turned out to be a disheartening experience. They have not heard the last from us as we stand up for what is right! Do not purchase a Mazda as their customer service is LESS THAN SATISFACTORY and we purchased not ONE but TWO MAZDAS ON THE SAME DAY! Its all about how you respond to what goes wrong, Mazda!

My oil cooler started to leak. The dealer told me that the problem is a gasket, but I need to buy the whole part (oil cooler). After doing some investigation on the internet, Mazda knows that this is a problem and is not doing anything about it. If I dont get this part changed by Mazda (at the very least get a discount), I will never buy a Mazda again. I really love my CX-7 but this is not the only problem I had with it. This is the one that really filled my jar.

2013 M3 6-speed manual purchased at 27,500 miles in April 2015 with transmission problems since purchase. I only have to put gas in it twice a month, but the savings over the years will soon be eaten up by a necessary total transmission replacement including master and slave cylinders, entire clutch assembly, and probably the gearbox as well. Not surprisingly, after 2 years of complaints, Mazda techs were finally able to duplicate the shifting problem (stemming from a known issue and current class action suit) on a service visit just outside of warranty, and they blamed it on user error and normal wear and tear.All the reviews youre reading are true... Mazda does not stand behind their products after purchase. Skyactiv-Gs are ridiculously frugal on gas, though! 34+ mpg in mixed driving over 72,000 miles! My issue has been overall shifting crunchiness worst in temps below 50F and failure to shift into first gear multiple times per day since day 1 no matter the weather. Just buy a Honda or Toyota...the Mazda zoom-zoom feeling wears off the moment you drive away from the dealer and the depreciation is ridiculous, so youll be stuck with it until its paid off because no one wants to work on Skyactiv-Gs except Mazda despite being nearly a decade old technology.

Mazda 2015 - Im wondering if anyone else is having the same issue with Mazda windshield breaking easily when hit by a rock. We only had our car for 9 months and we had our windshield replaced twice already! The first one happened twice in one week after 3 months purchasing the car. Now, it happened again after six months. The first replacement was an original Mazda windshield, now we are trying a different brand to see if it happens again. I had a Toyota Celica year 2001 for 12 years but never encounter this type of problem, so I dont think its my driving. I hope they do something about this, because according to the company that did my car the first time, they have also had plenty of repairs done for the same car. Hope this review helps!

I bought my 2010 Mazda CX-9 Touring AW Drive new. Around 17,000 miles the car started making popping noises at take off and when reversing. We took it to our authorized dealer. They called and said they didnt hear anything, after driving it several times. Drove the car some more and sound got worse. Took it back in and they told me it was my brakes. They changed a cylinder in the brakes but the technician couldnt get the brakes to work after changing it. They had my car over a week. Got the car back and the noise was still happening. I continued to drive it. One night, my husband and I had people flagging us down to stop. We had flames shooting out the back end of the CX-9. The fire department came quickly and put out the fire. Vehicle was towed to dealer. They found the transfer case had leaked out all of its sludgy oil. Mazda corporate technician was brought in to look at the case. It had 27,000 miles and still under warranty. The transfer case was replaced and the dealer had my car another 5 weeks. A warning light came on during the fire or before. Now, at 110,000 miles the car started making a loud whining noise after reaching 40 mph. I took it right in. After 2 weeks of having my car the dealer said it was the transfer case and a wheel bearing. I assumed they were fixing it and 2 weeks passed again. They called and told me it needed a new transmission now, too!! I have to have it fixed but will trade it ASAP!! They have had my car for almost 6 weeks. Called Mazda Corp. and they refused to help at all. They said since one transfer case was replaced by warranty that even if the car was recalled, I couldnt receive another part. I would have to pay out of pocket. Mazda knows there is problem with the transfer cases and knows it can lead to transmission failure but they refuse to recall the vehicles affected!

Purchased a new Mazda speed 6. At approximately 44K miles, the engine blew (for lack of mechanical terms) at a repair cost of $8,600 not under warranty by 60 days but still under mileage (oh well). Was then told that new engine, turbo, etc. Would now be covered to an additional 100K miles. Now one year later, the car has a check engine light on. Took it to Mazda. They said it maybe a valve and would be $1200 to repair that. Somehow apparently not covered by the new warranty. On top of that, I had to pay $130 for the diagnostic that only gave a maybe result (apparently again not covered). Please contact me if there is going to be a class action suit against Mazda as it seems this happens a lot.

What I went through, I wish not on anybody. IPAC Mazda did an oil change and gave us the OK on our Tribute. Three days later it wouldn’t start and we had it tolled in to discover it overheated. The vehicle gave no warning sign and Mazda okayed it with their full circle check, not to mention we purchase an extended. We have been mislead by numerous persons and our vehicle stayed there for 2 months with the same answer. We trying to have the extended IW pick up the charges on good faith. Not to mention this is the second Mazda we had a problem with. They’re a long history from day one with our RX8. If anybody wants to listen, Ill give the horrible service detail and lies. We pick up our vehicle and had to call an officer for instruction.The consequence is they kept our vehicle for 2 months with no phone calls or status what they’re doing. You dont find too many people purchasing 2 vehicles the same day and the RX8 shutting off on us for a 3 years period to finally replacing the engine. The Tribute is left for us to do the repair. All we are asking is for help and to get our point across so nobody has to spend their holidays driving around in an unsafe RX8, which me and my family relied on the Tribute.

My daughter bought a new crv from Mazda, the car doesnt even have 70,000 miles on it now. Well there is an engineering screw up that Mazda knew about it, and put the part on it anyway, knowing the part was a screw up, and refuses to repair it at their cost. The vvt solenoid should be replaced because they knew all about it. Its really a crying shame that they have screwed over so many people. There should be a recall on this, but I guess they are sweeping it under the rug. Its going to cost about $2,000 to repair this vehicle. My daughter has 3 children and cannot afford this. She brought her vehicle to a Mazda dealership in Baton Rouge, La. To be fixed, Mazda did agree to pay only $500.00 of the repairs. Her vehicle sat at Mazda for 5 damn weeks and they never worked on it. They said they would try and squeeze her vehicle in, and even though she was going to have to pay the remaining balance which is 1,500, they still never fixed a Damn thing! So she went and picked it up and all they did was hand her the keys and said nothing. I Would never purchase a MAZDA vehicle ever! Mazda should be brought Up on charges and held responsible for Their negligence.

AIRBAG DEPLOYED ON MY 2001 MAZDA MPV - In May of 2014, the airbag on the passenger side front seat deployed while I was sitting at gas-n-go after pumping gas. My daughter was sitting in the seat. It cause deep bruising to her back and cracked her rib. Now Im afraid to drive it!

I went to see and purchased a used car from Mazda of Palm Beach. Almost none of the features on the carfax ad were correct. The dealer claims it is Carfax issue. I never would have paid the price I did had I known the complete options on the car.

I purchased a used 1996 Mazda 626, 4 cylinder, automatic and shortly after the purchase, the transmission started slipping and eventually failed. I had my trusted mechanic install a rebuilt transmission at a cost of about $1200.00. Around 2,000 miles later, the transmission started slipping again. I have done research and I found that the CD4E transmission is a known lemon. I originally paid $2800 for this car and have put in more than that in repairs. I will never buy another Mazda product.

Bought a gorgeous lookin 2016 Mazda Miata, supposedly having undergone 150+ point inspection. After continuing to add air to the tires day after day and having a valve stem replaced, being informed the tires suffered from dry rot, not safe for extended use- replaced the tires ($800 setback). Texts and calls went ignored.

I purchased a 2015 Mazda CX7 from Looms Ford in Fredericksburg Virginia June of 2015. At the time of purchase the vehicle had 37K. Looms Ford knew that the battery was going, told me when theres a problem, contact us. When the car wouldnt start about 6 weeks later, I called and they informed me, not their problem. The battery blew up under the hood, had it towed, mechanic said he never seen anything like it. Thats the first problem. Car made a whistle noise, come to find out its the turbo. Mind you this car has only 64K miles on it.Called Mazda, told them the turbo had failed. They want records of all maintenance. I can give them records of battery situation because the car was towed. But when it comes to changing oil or filters, I am quite capable. Now they wont fix turbo because I chose to change my own oil instead of paying someone else to do it. Mazda us nothing but a letdown. I wouldnt recommend a Mazda vehicle to my worst enemy. I will NEVER buy another Mazda.

My 2017 Mazda CX-3 has rust problems on the roof and hatch panels within 4 years. The smallest stone chips will lead to migration of rust under the paint causing bubbling. The underside and the inside of the hatch rusts even without stone chips. The bottom inside weld of the hatch rusts. This was not sprayed when I had the car rust proofed (so request it). Mazda declined my claim under the 7 year rust perforation warranty. They are still not choosing to design their cars for the North American rust belt. Similar complaints can be found on internet forums. Otherwise this is a good car.

Just passed 24000km on the odometer and the brand new 2016 CX3 I bought a year ago has a complete transmission failure. I had to bring it into the dealership (Stoney Trail Mazda) in Calgary AB Canada for a period of 4 weeks. They had to replace the complete transmission which took 2 weeks and after the replacement there was still noises coming from the vehicle, they took another two weeks to find out what was wrong and was complete clueless. They told me they did further work by replacing the flywheel and a number of other parts.The dealership is making an effort and did fix everything without further cost to me and did provide a rental vehicle which I appreciate greatly. However, I completely lost confidence in Mazda as a company. Ive been a long time Mazda owner and the fact that the dealership is not stepping up to replace a clearly lemon/defective vehicle is really upsetting. This will be the last Mazda I will ever own. Stay away from the Mazda CX3!!!

I purchased a 2008 CX9 certified pre-owned Mazda on 10/7/2011 and Maple Shade Mazda confirmed I had 80% left on the brakes. Six month later on March 27 2012, I had to take the car in because it was making a noise when I stopped. The dealer said I need new rotors and new brakes. I had driven the car 5000 miles since I bought the car. I felt the dealer made a false representation when they stated in writing I had 80% left on my brakes. Dealer refused to install the brakes at their expense which is what I believe they should have done. I dont believe I could have used 50 of the brakes in six months or 5,000 or 6,000 miles.

At approximately 2 years old, my car started tripping the check engine light and AT light. So, I took it to the dealership to have it checked out. It had around 26,000 miles at the time. They cleared the light and said a cable must have been loose or something. Fast forward two months and again, it was the same issue. But this was followed by leaving me stranded. I had it towed and they diagnosed it as low voltage, but werent sure if it was the battery or what. They would not move forward until the battery was replaced and apparently on a brand new car. Mazdas 3-year 36,000-mile warranty means absolutely nothing. Even though I have regular maintenance at the dealership and had it in at 24 months for the light, they would only cover 25% as it was now after 24 months. Batteries have a 12-month warranty before being pro-rated. Keep in mind, once you replace it, the exact same battery has a 3-year warranty. The battery itself even shows 36/60 on the outside. I called North American operations and they blew me off. I asked everyone else up the food chain and nothing happened. They wanted $155 for the battery at the dealership or $100 at Autozone. Ultimately, I had to buy a new battery. Since Mazda covers nothing at twice the price, I bought the one from Autozone which is a 36/8 year warranty. Mazda then proceeded to charge me $55 to put it in. Save yourself time, money, and sanity. Dont buy Mazda. And if you decide to anyway, dont buy from Suburban Mazda in Michigan. I originally bought 2 Mazda 6s from them in 2009 and they will be my last.

Help me please! My engine problems began at 38,000 mi. Dealership only replaced VVT actuator once, before stating it was over a year therefore they would not replace a second time without my covering the cost. Another dealership fought corporate to have it covered. I was thankful! Then real problems began. Two turbos later and many code lights naming everything under Mazda sun, I had the last ever illuminating engine light that would not clear regardless of what Mazda service did. I hate this company. It was finally paid off but I had to sell it for $5000, because it needed a new engine. The private engine dealer suggested I not even spend the money for a new engine because it would be the same garbage that was in there.

We bought a fully loaded CX5 in 8/14. It was the best decision weve made. Because of my back problems, I need to have a seat thats adjustable as well as an upright position. The CX5 provides that for me. Last summer we drove across the country and depending on my back, I was able to make adjustments to make it very comfortable for when I drove as well as being a passenger. The safety features such as the blind spot monitoring, the rear camera, and the automatic lights and windshield wipers were so helpful when driving. I felt so safe in this car. Mileage was good too, the car still has under 12K and were doing 26.7 mpg total.My only negative is that the rear hatch/door is not power controlled. In a fully loaded car I wouldve expected that, but it was not an option. I do want to note about some of the other reviews here - people need to explain their problems better. Owners also have to be realistic. How one drives a car does affect brakes. Front end Collisions only trigger front air bags (not side ones). Injuries can be caused by not wearing seat belts. And yes, sometimes cars have defects, but tens of thousands of cars are made of a particular model each year. A few will have problems from the get go. This is why many states have lemon laws. But if 5 people report the same problem, this is not a defect. Most likely your car got that 1 in 25,000 bad part. In that situation, if you can definitely prove it was Not your fault, you may get the maker to pay for the repair. But usually you cant, so hope the bill is low - that’s all.

New Mazda CX-5 2016. Transmission replacement at 4,000 miles. Has this happened to anyone else? Will take 5-8 working days to deliver new transmissions. Counting holidays, I will be without my brand new car for 2 weeks :(. Never had this happen to a new car before.

I have previously owned 2 Mazdas. The last Mazda 6 was totaled in accident. As I recovered, I began to decide on a replacement vehicle. I was drawn to Mazda. The new 6s do not have the same sporty look as my previous 6, so I considered other styles. As we were test driving several vehicles, including a 3, the salesman pointed us to a cx-7 under the dealership awning. He pointed out the incredible deal due to the enormous vinyl windshield cover at $21,999.00. We test drove the 7 and decided on this vehicle. The salesman had us consider owning this vehicle versus another 7 with lesser options for similar retail. Inside, another man entered the cubicle to inform us that the windshield cover had been put on the wrong vehicle. I am familiar with signing and obligation, so relevance here is the constant. The vehicle was not just on the lot, but in a hot spot under the awning and according to the conversation, had been signed wrong since at least the previous day.I did not purchase a vehicle from the dealership that day or since then and have been deliberating on the most respectful way to handle this situation. I look forward to action to rectify this unusual situation.Cordially,Lucy

Was shopping for CX-5, and when you know how difficult and stressful it is to deal with dealership, you know how great it is to be taken care by a great sales person. For the first time I walked in, Mr. Jason **, took care of me with no pressure, taking the time to answer all my questions, printing me clear and detailed sales offers for financing and leasing, and for the first time in my experience, was trustworthy! Went several times to meet him for questions, until the time we were going to sign for lease. Provided him with all requested necessary documents and information the evening before.On May 30th, 2018, after 3 hours spent with him with all paperwork’s, we had to wait for his Financial Manager Nick, who was supposedly too busy in assisting other clients, when his office was empty. Jason could not even have an appointment schedule from this busy person. He asked me to pay half of the deposit to hold the car for me, and charged my credit card. Therefore, he asked me to come the next day, May 31st, in confirming that Nick would call me to set up an appointment, and to confirm me the credit approval and monthly payments amount. Waited until 1:40PM to contact Jason because I have not received any feedback from anyone. Around 2:00PM, Jason texted me back in apologizing that he was assisting clients, but no information regarding appointment, credit approval or anything related to the lease offer. Only because the Financial Manager is again too busy and so well organized that he cannot delivered. Explained to Jason, that if they are not interested by my potential account, it will force me to seek for another dealer offer in order to not lose the benefit of 0% interest financing/lease special May sales. At 3:00PM, just a quick text to let me know I was approved for the amount, but no appointment still... After many back and forth with several Mazda dealerships, I accepted another offer to get my car ready that evening at the last minute! Texted back to Jason to express my disappointment about his Financial Manager and the General Manager of this dealership, who both let him down and made him lose the sale. Also requested to be refunded of my deposit charged on my credit card.As of June 4th, no news about either my refund, or a call from any Manager to apologize or anything else. So, I called to speak with Mr. Mark ** who is registered on BBB as General Manager, but no one as his phone or can transfer my call... Called 4 times to be transferred on voicemail, so asked to General Manager to call me back, and left them all information needed to understand the situation. Mr. Chris **, General Manager called me back, but had no information about the situation. Expressed my disappointment about the way his dealership is operated, his Financial Manager who did not delivered, how it is a shame to not support and provide resources to his great sales persons to close sales, and claimed for my refund. He asked my credit card number again, because he claimed no one will have it and it is the only way I could receive my refund... wonder what they do with card receipts after you pay, and may be they do have a shoe box accounting records systems! He also told me not to be worry about his management style… Provided him with my card information, and he claimed I will be refunded same day. He told me that he would talk with his Financial Manager to understand the situation, but I advised him to talk with Mr. Jason ** who lost the sale because of Financial Manager.I feel very sorry for Jason because, from the beginning to the end of the process during my 4 visits, he offered me a great service and beyond expectations compared to all dealerships from several brands I went to for months for car shopping. He was a trustworthy sales persons (which is very rare) with a consultant approach, very patient with me in explaining in details all my questions, and professional. Even this dealership is 1 hour drive from where I live, I really wanted to close the sales with him. In summary, I would not recommend this dealership if you don’t have the time to be lied around, and have to wait for the Financial Manager to deign to do his job professionally. If you are not in hurry, well then asked for Mr. Jason ** who is the person I would recommend.

I bought a 2007 Mazda CX7 with 28k miles on it. I love my car, except now we have issues. At 30k miles, the timing chain was replaced under warranty. The weekend before Christmas, the turbo went out. We had the car towed back to our Mazda dealership where they filed a claim with Mazda and it was denied due to sludge. We have always had our oil changed and even provided our service records. They still denied the claim. As having all this done, we did learn that this is not the first turbo for our car! One was replaced at 12k miles! Now I am trying to deal with getting it fixed and from what I am seeing, many people have the same problem! Please email me if this has happened to you! Thank you!

I purchased my 2008 Mazda Tribute brand new. The first year (8 months after purchase), I noticed a sound in my car. I quickly took it to the dealer I purchased my car from. As soon as I pulled up to the dealership, the mechanic told me that it was a belt and was easy to fix at $150. He informed me that a lot of Tributes had been coming in with this issue, but not a big deal. I had it fixed. There were a few minor issues afterwards. Fast forward 2 years later, my car mysteriously would not start. I would have to catch a cab to work. When I called a mechanic to come out to take a look at my Mazda, it started (what!). This went on for about 6 months. I went on a trip to NY and once again it would not start. The dashboard cluster defaulted; cost to fix was $1000. I took it to a certified dealer and while fixing it, they informed me that I also had a transmission leak which would cost me $1500 to fix. At this time, a recall notice had been mailed and I was unaware of this issue. I needed my car being a single mother of 3; I had no choice. Fast forward to present day, 2013, about a week ago, my car started making loud noises. I took it back to the dealer I purchased my car from. Guess what! My transmission has to be replaced cost $3600 (really!) and I had to pay $100 for them to tell me that. Unfortunately, I was one of the millions hit with layoffs; no income. I called Mazda corporate and informed them that I was not aware of the recall notice sent out in 2011. The customer service rep informed me that there wasnt a recall and that I was misinformed. I informed her that I got the information off their website and from the dealership. She was not empathetic to my situation. I understand that my warranty expired. However, I feel that a recall should never expire. If you are aware that a defected part has been placed in your product, you have a responsibility to replace. I paid $17,000 for my car. With all the service issues, Im close to $7000 in repairs and towing fees - almost half the cost of the car. This is not fair to me and others, who work hard all our lives, especially when my car only has 75,000 miles and Im the only owner and now when money is nonexistent to me. Please do not purchase a Mazda. It’s a money pit.

My mom gave her old mazda. We had no problems with it until we were stopped at a light and the oil light came on. 30 sec later the motor seized up due to a cracked housing for the oil filter. Out of the blue the housing cracked blue oil all over the bottom of the car and seized the motor. After talking to mechanics junk yards and other people on the Internet, we found that this was a very common situation. I put in a complaint with the NATSA the ph number is 888 327 4236. The more complaints the better the chances are of us getting our cars fixed to everybody that has had this problem.

I bought a new Mazda MX5... It is only a few thousand miles out of warranty. That is when my Air Conditioning clutch froze up (of course after the warranty ends) on the Air Conditioning Compressor and now it blows HOT air. Mazda wants $1,200 to replace it, so I spoke to Morgan at Mazda about this problem, thinking Mazda would stand behind it considering the small amount my AC unit was used. The thing is I live in the Mountains in NC and really did not use the Air Conditioning very much. I bet that AC unit has only been used 10% of the time... Plus, I have purchased 2 brand NEW Mazdas in the last 5 years. Mazda still refused to stand behind their product and cover this under warranty... I am done with Mazda. I will never buy another Mazda again and I am going to warn everyone I can about Mazda poor service after the sale. What a horrible way to treat your loyal Customers. Something similar happened to my Father and Dodge stood behind their AC unit even after the Warranty expired... Now my Father will only buy a Dodge. Mazda just does not get it. Mazda just lost an entire family and friends of future Customers. NEVER AGAIN...

I cannot keep a battery charged. New alternator, new radiator. Thanks to alternator, new battery, new radio, new tires, etc. Money in it and still cant keep it charged. Does anyone know why this may be happening? I love the car (2010 Mazda CX9) but am fed up with it not running when I need it. Something is pulling battery down when it is parked in my garage overnight. Any help would be appreciated everyone if baffled at what is causing this. Cant trade it off. Just bought 6 months ago and have problem ever since. Owe too much to trade now. Help.

Just out of warranty my passenger window motor broke. I had to buy a new motor off the internet because the dealership wanted six times the price for the part. Then a year later the driver outside door handle broke. Four months later the same handle broke again. I didnt realize but the other handles dont get as much use but theyre starting to show theyre starting to give. I will not be buying a Mazdas again and this car (Mazda cx7 2010)was not cheap.

I own 2009 Mazda 5. It has 145,000 miles on it and still runs great! I bought it in 2010 and it was the best car purchase. No problems at all. Only changing oils, tires, and breaks. We needed second car and we decided to get another Mazda, this time CX5. I think I would never buy another brand. I would absolutely recommend to a family and friends.

Bad valve body??? I am not a happy consumer! I have owned the car for 45 days. I paid $31,000 for a loaded CX-5 Grand Touring. I broke down on the highway today. The dealership that I had the car towed to just informed me that it was a bad valve body. Maybe not a big deal to him, but driving a brand new vehicle with 4,000 miles and breaking down on a major highway on a 90-day waiting for a tow truck to arrive is a VERY big deal to me!!

I find the ride very hard and seats are not the most comfortable. Seatbelt is badly positioned and interior feels cramped. Also, Mazda CX-5 is very noisy, sounds like a window or door is always open. But it does have a lot of pick up on the road and gets great gas mileage.

My wife has a 2007 Mazda CX-7 (rated in Consumer Reports as a Used Car to Avoid) that she purchased new in 2007. Over the past year, she has had instances where it begins to make a terrible noise around the front end and when she checks the tires, the lug nuts for the front drivers side tire are loose to almost falling off. She has had this looked at by multiple car repair and tire specialty shops and all have told her nothing is wrong with the studs or the nuts and they just werent tightened properly. The last time it was looked at (just a week ago!) the mechanic was planning to replace the studs and then notified her that there was just a build-up of rust/corrosion at the base of the studs that wasnt allowing the nuts to tighten all the way. She just called me a few minutes ago in tears because she once again heard the terrible noise, got out and checked the tire and four nuts were almost off! Would love to know if this is a problem other CX-7 or other Mazda model-owners have experienced. Very frustrating!

I had happily owned 2 Mazda 6 2006 sedan and wagon and was considering another when the diesel comes out. That was last week. This week, without warning, the clutch pedal went to the floor and made a loud bang grinding noise. The car has extended warranty from Mazda. We had told Mazda for over a year, it was hard to get into reverse and the 1-2 chatter noise but never got any resolution on this. I took the car in and the dealer said it would be a clutch, which was not covered. I was not happy but somewhat ok with that. It turned out that when the part failed (Throwout bearing), it destroyed the transmission and that is not covered (Mazda Customer service must know about the problem as they tell you it is not covered and basically hang up on you).Same with MEPP, which I paid a great deal of money for bumper to bumper extended total care, which is supposed to cover manual transmission but somehow does not. I’m getting rid of both cars and may have to junk my other car, which went from being worth 10k to 0 in an instant by a bearing which should be covered. Don’t buy Mazda. They dont stand behind their products. Always dealer serviced and just was serviced and passed MAZDA (Green light thing they give you every time its serviced making you feel like its all good, which is a lie). $3,000.00 to replace the clutch is insane. Its not a skyline GTR.

Sold my 1990 Mazda 626 with roughly 225,000 miles on it back in 2005. The car was great, replaced master cylinder for the clutch and alternator in the 50,000 miles I had the car. The RX8 had no issues, it is a car that needs its oil checked often due to the design of the engine, and you have to drive it hard to clear the carbon off the tips. I took it to 9k almost everyday for 2 years with no issues on the car whatsoever. People that complain about engine failures are mostly idiots that shouldnt be driving a rotary to begin with. Mazda was nice enough due to the large amount of idiots blowing engines that they extended the warranty for all owners to 10 yrs 100k miles on the powertrain.The speed 3 I had for a few years as well, no problems besides a rear side window that had a slight imperfection upon delivery which was replaced by Mazda. Now I have a Mazda 6 2014. I have about 25k miles on it averaging about 30mpg. No issues whatsoever. I have seen the advertised 40mpg or above when going 60mph or less, but that never happens with me. In short Mazda is an amazing company with awesome products at an affordable price. People with cars that are almost 10 yrs old or older should not be able to leave comments about parts breaking, THE CARS 10 yrs OLD!! Step it up and get something newer or stop complaining.

Well, guess what? That vibration that they supposedly fixed (with used parts - that I did not authorize) - still rears it head every now and then. I got stuck with the car and they had to change the valve body - on a brand new car that had roughly 3000 miles on it (yes, that is 3 thousand miles) and ever since I have a hard downshift that although the tech tells me he feels, the dealership repair center tells me is normal - this is of course after I returned it because of the hard downshift and the Rep told me that the computer needed to relearn my driving habits. Almost 1000 miles later, it is still doing it.NOW for the new problems. Yesterday I went to shift out of park and the transmission did not shift. 3 times I tried, finally it shifted. This morning I went to start my car via remote and I kept getting a P code on the fob. Book says its because the car was not in PARK. (Um yeah okay - car was parked in the driveway since 6pm the night before... and shut off). Cant wait for the BS they tell me now... Do yourself a favor. DO NOT EVEN CONSIDER MAZDA. NO ONE - I REPEAT - NO ONE IS HELPFUL AND ALL THEY DO IS LIE TO YOU.

I have a 2007 CX7 car but its nothing but a lemon with a 2-master cylinder and turbo charger. The fender popped loose and motor mounts were broken. When they changed turbo charger, nothing was under warranty. I have spent over $3,000.00. I will never buy this SUV or Mazda again. What a joke. Im easy on this car with 63,000 miles on it. When all **, I cant afford to get rid of it. But when I can look out the world, I will buy one from the USA.

2012 Mazda 3 GPS system suck. Bergstrom gives no help. Unit has bad maps and guidance. I cant speak on state or county roads. This is a piece of ***. Bad add-on equipment for Mazda. I didnt want it on purchase but had to accept with other options I wanted. Please fix this piece of crap or never another Mazda.

We bought a car from the Mazda dealership, a certified SUV CX-7 2008. A few months later, the car started acting up and the engine overheated. We took it in to the dealer and they told us the only problem was that of the thermostat. Thankfully, we had bought the extended warranty that covered this. They told us everything else was fine and that was the only problem they had come across. About six months later, the car still kept overheating and we noticed there was another leak. We took the car in and now they are saying it was a lack of maintenance from our part. The engine was blown and there was oil all over everything. They told us that if we proved we took care of the engine adequately, that our extended warranty would cover it. We did everything that we could and got all the receipts of the Synthetic Oil we had bought, got all our ducks in a row and handed them the evidence they needed. Now, they are saying that due to the sludge, the warranty can be void. At this point, I started doing research based on the fact that we did take care of our car and its oil was changed even before it had to. (A car is a major investment. Why would we not take care of it when were spending $700-$900 a month to keep this car?) Something wasnt right. I had to put two and two together. According to other Mazda CX7 owners, their engines started giving out at 40k-80k miles. I also talked to a mechanic who told me they believe the engine is overheating due to the turbo in the engine, causing everything to melt. I talked to the main Mazda mechanic about this and they said that they cant do anything but wait and see if the insurance will cover this and replace the engine. He said he knows about the problems people have reported but there is nothing he can do. Mazda is definitely a major rip off and scam. They scam people out of their money by giving them faulty cars that give out way before 100k miles and then tell them its because they didnt take proper care of their engines. Buyers, beware of Mazda and even their Platinum warranty. They will use every excuse to void this! Read all the reviews of unhappy customers! Mazda is definitely not owning up to this like they should. The Mazda CX 7 engine is no good!

I have a 2010 Mazda CX9 with approximately 23,000 miles on it. Last week, it was parked at the airport parking garage, and the power lift gate could not be closed, neither with the automatic button, nor manually, so I called the Mazda roadside assistance for help. Since the car was inside the parking garage, it was not possible to tow it. So, they connected me to some local dealership for some possible remote assistance, but the service center of the dealership was already closed. The only option I was left with, was to drive the car back home with the lift gate open (For sure, I didnt want to keep my car in the garage overnight with the lift gate open). Since the lift gate could not be closed due to malfunctioning, while coming out of the parking garage, it hit the concrete roof beam, and had severe damage.Mazda dealership found that the liftgate could not be closed due to malfunctioning of the motor. Since the car is within the warranty period, this will be fixed by them. But they denied to take the responsibility of the body damage, that was caused by this. Initially, they questioned why the roadside assistance was not called. When we gave them the details of my call to the roadside assistance, then they changed the statement to body damage is not covered under warranty. I understand that the body damage is normally not covered in warranty, but in this case, the damage occured because of the malfunctioning of the motor, which was under warranty. If the motor worked fine, then the body damage would not have occurred. So Mazda should take the responsibility of the damage that was caused by them. When asked what is the Mazda-recommended way to handle this situation, the zonal manager of Mazda told you could have left the car in the parking garage (with the liftgate completely open) and taken a rental car back home.

Mazda CX-7 2011: In June of 2014 I lost my first turbo, at 54,000 miles. After having the turbo replace it turned out that my fuel pump was also bad, had that replaced. In July of 2015 a weird noise began coming from the area of my turbo. Brought it to the Mazda dealership and was told it was probably a wrist pin. Brought my car to another dealership and it turned out a few bolts between the turbo and manifold had broke and the gap was causing the whistling noise. Had to pay for bolt replacement out of pocket (over $1000 because they also insisted on replacing the seals on the turbo). November of 2015 my second Turbo went. I was over the Warrantied mileage and warranty was denied. The turbo warranty from previous installation had also expired after 12 months. Replaced turbo at my own expense. January of 2016 the car flashed a check engine and oil light. Pulled over and immediately shut the car down. After having the car towed to a repair place it was discovered that the crankshaft bearing had gone bad and destroyed the motor. I basically have a worthless car with only 67 thousand miles on it.

I own a Mazda CX7. I received the Mazda notice concerning the timing chain quite a few months back. I actually went to have the car checked due to the notice, and I found that there was a problem with mine. This is no lie, what I am about to tell you. On the way back from the shop, my timing chain broke! This caused an enormous amount of damage, and thereby I have incurred a huge bill to have this fixed. I contacted Mazda Corp and explained that I had no way to indicate that I have had all the oil changes done due to the fact that my husband changes our oil on all our cars. They said to me that I have no recourse and there are no loopholes for my situation. They will not honor the situation.I am extremely disappointed in the service and the behavior of Mazda Corp. I have recently learned that others have experienced this same problem. Even though Mazda knew that there was a problem and thereby sent the notice in the first place, they are still unwilling to fix the problem or take care of the monetary damages. I am asking everyone who reads this and has had a problem with Mazda concerning this situation to contact me because I am going to file a Civil Suit against Mazda, but we must join forces in order to do this. Thank you.

I bought a Mazda CX-5 cross over SUV in March. Overall - I like the car. I paired my Blackberry phone on AT&T to the Mazda system and I can make and receive wireless hands free calls - works well. When I receive emails I get a message that asks me if I want to download them for display on the LCD screen. When I click OK I get a message saying they can’t download the message and to try later. But of course there is never a later success. Has anyone seen a correction for this problem from Mazda?

I bought a new MX on Jan 16, 2016. I already owned a 2004 MX5 that I bought new in 2002. When I bought my new car I asked if I qualified for the $500 loyalty incentive, which they assured me I did. During closing they did not have it included. The closer said it was an oversight and the sales mgr would take care of it. After the close, the sales mgr had me fill out paperwork and submit a copy of my 2002 cars current registration. He said it would take about 3 weeks to process. It has now been 3 months and I still have not received the $500. I have called the Mazda customer care # several times, and I have contacted the dealership several times. They say they are looking into it but they do not return my calls or email. I think 3 months is more than enough time to resolve this. Im very unhappy with both the dealership (Auto Barn, Chicago, IL) and Mazda USA for not delivering on their promise.

Mazda CX-7 manufacturing failure - When it comes to their advanced designs, meticulous craftsmanship, and quality factory parts, all Mazdas are created equal. In March of 2011, my now wife and I were in the market for a new vehicle. With the thought of a family not too far off in the distance, we decided that it was time to sell her 2002 Ford F-150 that she had owned since college and look for a pre-owned crossover SUV. After doing some general searching, she found that she liked the Mazda CX-7s. We did some exhaustive searching online and found a reasonably priced CX-7 being sold by a private seller in San Antonio. We received a pre-approval for financing through my employer. So that weekend, they made contact, worked out a place to meet, and on March 18, 2011, we became the owners of a 2007 Mazda CX-7 Sport. And that is where the honeymoon ended.After six months, we began to have mechanical issues with the vehicle. A diesel-sounding chug coming from the engine seemed off for an unleaded four-cylinder SUV. The vehicle had less than 60,000 miles when we purchased it and by the time we began to notice the issues, the drive train warranty had expired. I began to do some in-depth research into this year/make/model and the results I unearthed were astounding. The 2007 CX-7 has been plagued with poor craftsmanship direct from the factory. The horror stories about this vehicle are anywhere and everywhere. I even saw one to where the consumer experienced full engine failure before 30,000 miles. The common issue seemed to be a part called a VVT actuator. No recalls or service advisories had been issued for engine parts at this time. However, in January 2012, an entire half-decade after the vehicle rolled off the assembly line, we received a Variable Valve Timing Noise and Timing Chain Noise Warranty Extension notice by mail from Mazda.A month or so after we received the notice, the vehicle began leaking oil. We took our vehicle into a Roger Beasley Mazda Center and had it examined. The oil cooler on the vehicle was beginning to fail. We explained the notice that we received in the mail and they were already well aware of these issues. We were told the engine had engine sludge and with it being a second-owner vehicle, we did not have the documentation to prove that regular oil changes had been performed. Instead, all repairs and replacements would come from our own pockets. The result ended up being a need to replace the VVT actuator, the timing chain, the oil cooler, and replacing all of the gaskets. The technician showed us a side-by-side of the current timing chain and the new replacement, the used chain had literally stretched to be about half an inch longer than the replacement. We drove off the lot and hoped that the problems had been solved.Within two months of the repairs, the engine began making a high-pitched whining noise. My wife contacted the dealership that day while at work and they said to bring it in. On the way to the dealership, which is less than 10 miles away, the vehicle died on the freeway. This ended up being the result of a blown turbocharger. Again, we had to take money from our nest egg to replace yet another part on this vehicle. Mazda Corporate has been overwhelming uncooperative with patrons regarding this matter and has repeatedly declined to take ownership of their poor engineering of this particular model and instead, continuously places the blame on the purchasers of their vehicles, claiming poor maintenance has resulted in the failure of its parts. We are now hoping we can sell the vehicle to avoid the fate of so many other CX-7 owners - that of owning a giant paperweight with a $300 per month payment. This experience will lead us to never purchase a Mazda ever again and to encourage those around us to do the same.

The Mazda vehicles we have owned were both reliable and cost effective.

I purchased this new car in 2015 and I have had problems with the transmission. When going from reverse to drive, the car lurches forward without even putting your foot on the gas. Because of it I hit a cement wall and did $6000 damage to the front end. After several trips to the dealer they finally told me that they were aware of the problem and ordered a new part. Well it is doing it again. I park in a parking ramp and I have to maneuver to get parked. Last week the car lurched forward again and did damage to the car again. Now back to the dealer and I am sure they will once again tell me I dont know how to drive. Parking attendants have had the same issue and hit a planter when the car lurched forward. I regret the day I ever purchased this vehicle. I just do NOT want to own it anymore because it is not safe.

Well, if you want to be mislead, lied to and taken advantage of then I suggest you come here. I went into Mazda back in March 2019 to test the CX-5, after driving it around and listening all the great features I started to become more and more interested in the vehicle. Zakou, my sales rep tried to get me the best deal. I explained to him I still had 3 more months left on my previous lease but he assured me it wouldnt be an issue because Mazda would take care of the remaining balance (which by the way, was written in the contract and stated in all the paperwork signed by them and myself).Well, to cut the story short, its been almost three months since I switched to Mazda, my previous lease hasnt been paid off yet although they took the vehicle from me, I have been CONSTANTLY reaching out to my sales rep, calling the store, asking for a manager, financial manager, ANYONE that could help me out and all I get is: I will find out what is going on and I will reach out to you but I never hear back from anyone, and the manager seems to never be available. The only person I was able to talk to was the manager for used cars who obviously had no idea what I was talking about and also promised to call back, but I am still waiting for that call - one week later-.I have sent copies of the letters from my previous car dealership regarding the missed payments and how this was reported to the credit bureaus damaging my credit and all Zakou (the sales rep) would say is that he passed it on to his managers. When I asked which manager so I could follow up he would say I could just call and ask for one and they would all know what I was talking about, which again, LIES, because not once was I able to get a hold of a manager, they seemed to NEVER be there, and when I would reach out to Zakou again, hed tell me the same thing making me even more upset at the fact that I was not getting any concrete answers.The last thing I was told by my sales rep was for me to pay the balance and bring them a cancelled check for a refund which at this point I refuse because that is not what I agreed on, and if I wouldve known that from the beginning I would have just waited out the three months so I wouldnt be stuck with two lease payments!! It is safe to say, this has been by FAR the worse experience with a dealership that has failed tremendously with their customer service. Their lack of attention or interest in my situation has made my experience so sour, if it wasnt for my contract I would have returned the vehicle already so I wouldnt have to deal with them.

While the 2014 cx-5 has some nice features such as blind spot monitor, (which is kind of necessary since rear visibility is not that great) it has some quirks that I dont like. If you live in the hills, the fancy moving headlights are horrible, visibility on low beams drops off so that if you are traveling up or down hill you have to put on your brights to see. We have the touring model which has a push button start but no button on the door so you have to pull out the fob to enter the car. A minor inconvenience but the most annoying thing I discovered the hard way is that if the fob drops out of your purse into the seat, and you lock the door, you will get locked out of your car. We had Push button start Nissans for 8 years and if you tried to lock the door with the fob inside it would alert you with a beep and open the doors. In the Mazda, you just get locked out. The final issue is the climate control knob. Shortly after purchase, the climate control knob would not stay on defrost and the air wasnt coming out of the vents it was supposed to. We contacted the dealership and they checked it and fixed it, but a month later it did the same thing. We contacted them again and they said that Mazda was aware of the problem and they had to special order a part by vin # to correct it. We had it fixed a second time and its been 3 weeks and the climate control wont click into defrost again! The dealership has been good about wanting to fix it, but so far they havent been able to figure it out. The dealership said our cx-5 was not the only one with this issue. Perhaps they have fixed some of these quirks with the 2015 /2016 models? I wont buy one again. Im going back to Nissan.

I was driving to the city and suddenly I start hearing a faint tapping/knocking sound at low revolution per minute (rpm). I continued to drive to the city and took care of my business, and then came back home at the end of the day with no problems besides the fact that there was always that faint knocking sound at low rpm.The next day, I brought it to my local mechanic. He said the car is drivable, but I should bring it to Mazda because it is under warranty, and they should take care of it. I had the car towed to them because I didnt have the time to drive there, and I had free towing from Mazda since my vehicle is still under warranty.I called them every day until the third day they told me that there is a hole in my engine and oil was leaking out, and they wanted to see my oil change receipts. When I heard them tell me that, I said immediately that they must have the wrong car because my car came in running with no problems that they stated. There was no oil on the floor. I had checked the oil before it came to them, and it was perfect. My car was drivable. I obliged to their request because Mazda is a big corporation that must surely work honestly with their customers. I also figured that they were exaggerating when they said all of this. I sent them the information. After calling them repeatedly, they finally told me a week later that my receipts looked sketchy” and that Mazda Corporation wouldnt cover the warranty. I proceeded to tell them that their claim is totally false and impossible. I had the oil changed every 3-4 months, approximately 2500 miles (I drive locally and take the train to school).Then they proceeded to send it again to Mazda Corporation after I told them that there is a problem on their part. Again, they denied the warranty work. So, I went down to pick up the car after three weeks because I need my car. When I turned on the car, it sounded like a tractor and then would die on its own. I tried to start it up again and give it some gas, and the rpm fluctuated, then it dies. It was clearly not the condition that it was when I brought to them. The check engine light was on, and they said that I told them that it was knocking. My car was not drivable; it was in significantly worse shape and value than when I brought it to them. They gave me the runaround the whole time I was trying to correspond with them. The assistant manager, Jim, had a regular advisor deal with the situation, which is naive and lacking in responsibility on his part. This advisor just started two weeks prior and clearly didnt know anything. I asked him how this was possible. He kept on saying that he simply started two weeks ago, and he couldnt answer my questions. So, I said to him, “Can you get me someone who can get answers because you clearly cant help me.” He then raised his voice and made threats; so, I did the same. Then the manager came in and took over partially. He told me to call Mazda customer service, which I did right then and there. The customer service representative told me that I needed to deal with the dealership. After going back and forth between the dealership and the customer service, I left without my car because I didnt anticipate having to tow my car.The following week, I paid for a towing service to bring my vehicle to my local mechanic. I brought it to my mechanic locally, and after looking it over it, it looked like they drained the oil, and ran the engine at high rpm until the problem got worse enough for them to tell what the problem was. They obviously have done this many times and are professionals at this. They know exactly what to say, and what story to stick by. They also put a dent on my car that I know for a fact wasnt there when I gave it to them. I took pictures of it.

While riding on the freeway with my daughter, our engine knocked and started to go slow, super slow like 10-20 miles per hour. I slowly pulled off and called my husband. He towed the car to Mazda and their excuse was because of vehicle maintenance, they would not replace the engine. They said there was sludge in the engine. Mazda has denied our warranty claim because of sludge in the engine, however this issue is caused by Mazdas faulty design in the turbo engine/timing chain which cooks the engine oil. Our car is only 2 years old and has only 50K miles and they are saying the sludge is caused by the owner. Ive had several vehicles and even if we never got an oil change an engine doesnt die like that from oil changes. Mazda will not provide us with any pictures or a copy of the denial report to verify this issue. Our warranty claim is denied and they will not even talk to us about this issue. Terrible product and customer service.To get this problem resolved, we must report this very unsafe issue to the Government, Better Business Bureau, and all other outlets. Everyone please complete a report so we can get some justice! God forbid someone could have run into the back of my car with my child in it!The best avenue to make us aware of an issue is to file a formal complaint with us, the NHTSA National Highway Traffic Safety Administration. Please click on the following link or paste the web address into your browser to file a complaint. **. In the filing the complaint, please have your VIN handy and please include as much detail as possible regarding your incident / experience with the issue.I am still waiting on some type of resolve on this issue. The fact recalls Mazda is currently putting out have nothing to do with the real issue for this car. Please help CX7 owners who are out 10s of thousands of dollars purchasing this paper weight!