Lexus offers cars that are very fast and comfortable to drive. I am a fast driver so I would recommend a car from this brand. The appearance of the cars would be defined as beautiful and makes you fall in love. They all have their own unique look. The car is very nice, they have a wonderful shade of color. Because of this they look more beautiful than they really are. It has love and adventure written all over it. If I had a family we would go everywhere in that car.Thanks for the car. The girls go crazy for these cars.

I own a Lexus 2006 and a year ago I started noticing hairline cracks on the dashboard. I spoke with a Lexus representative and he said that Lexus is aware that it is a manufacture defect and I should take it to the dealer and they should replace it. I took it in to North Miami Lexus dealer. The guy took pictures and said that he submitted the claim. I followed up with him since he never called me back to follow up. After 5 weeks he said that Lexus will replace it but I will have to pay $1000. He also said that I can call Lexus customer service if I am not happy. I did call them and followed up with Customer Service manager, Michael, was told that since the car is outside of warranty (however, very low mileage and they recognize that, could have been covered under that) they can only extend the dealers offer and that is very fair. They never looked at the pictures since the dealer didnt upload them and apparently someone in the other department declined for Lexus to take full responsibility for the defect. After searching the issue online, I realize that I am not the only one with the same issue and that different Lexus owners were offered different deals. My belief is that they never even looked into the issue and I was given the generic answer by the customer service management. This is very disappointing and would love to join a class action suit. Lexus is aware of this defect and just getting away with it. The luxury car dealer is washing their hands off. I am not angry but very dissatisfied to look at the car everyday and see the cracks while it is suppose to be a luxury car.

2008 Lexus RX 350 Water pump was leaking out the shaft of the pump. To change this water pump, they tell me they have to pull or lift the motor. It will cost over $2k. For 60 dollar pump, I going to have to pay them $2k. I had to have my car towed to my house one night only to find out I cannot afford to fix the car. The bearing went bad in the water pump. I think it should be something they fix for part price only because it not my fault you put a car together that you have to pull the engine to get the water pump installed.

I purchased my 2012 ES350 in May 2012, and it is the finest automobile I have ever owned. It has been to the shop one time for an oil change and a 5km check. I purchased my wife a 2012 IS250 with the same response. We are Lexus customers for life. I was a long time Lincoln customer until I purchased my first Toyota product in 1992 for my son to drive to college. Keep up the exemplary work.

My car buying experience of Lexus is awesome. Lexus has a lot of cars to choose from in its lineup. They can be on the lower range price or higher depending on what youre looking for. They are all very good vehicles with little maintenance required. The features of Lexus cars are the best out there! They have the most technologically advanced cars with dozens of features not found with other vehicles. You can upgrade a Lexus to your liking and preference. They have the most unique offerings out of any other car I have seen. You can get something less or more advanced. You can choose many different options they have available. You can get a two seater or get enough room for up to eight people. I like that they allow you to customize a car to your liking. So whether youre a family person or single youre guaranteed to find something to make you happy with Lexus!

LEXUS Enform - Sadly just noticed that I have been getting charged $299.90 for automatic renewal every year on a car I have not owned since 2013. Even though the car was traded in they dont automatically cancel or contact you in any way to keep renewing. Out $1500. Ouch!

Lexus is the best on the market. If you want a brand that is top notch, this would be the purchase of your dreams. The variety of this car comes with multiple colors and different accessories in the different designs it has to offer its most valued loyal customers. The appearance is brilliant in each different car design. It has amazing functions and capabilities in the different types of vehicles youre looking for and the features are like no other youve seen before. It has various upgrades from design, to accessories, built in DVD, compass, four wheel drive. It can function in all seasons with one tire year round. Passenger capacity holds up to 6 people. If you want less passengers and more room, it has an electronic capability to fold a back seat into the floor for more personal room. It is beyond a five star company and I would recommend this to anyone looking for a resilient version of the car.

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

Getting an oil change at Stevens Creek Lexus is a nightmare. They are so disrespectful in that they book 8-10 appointments every 20 minutes, so the service is the worst. I am writing this as I have been waiting over 90 minutes for my SCHEDULED oil change. Yes, I made an appointment and still waited and hour and a half (and still not done yet). They should take fewer appointments if it is going to take 90 minutes for each oil change.I also told them about my breaks constantly squeaking and they told me that the brakes in the Lexus IS squeak normally, but if I want to pay for an upgrade, they will not squeak. I asked if I needed new brakes. They said no, but I need to pay for the upgrade if I want them to stop squeaking. CRAZY!

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.

My complaint is with Lexus, not so much with the dealer. I started having resetting of the navigation system in my 2006 RX330 about six weeks ago with the issue occurring about every 1.5 hours. Now, it happens every 1.5 minutes. The issue does not interfere with the operation of the vehicle, but it is most annoying. Each time the system resets, the audio system is momentarily interrupted but the hands-free (Bluetooth) connection is killed, rendering it useless.I went to the Lexus dealer for a fix, assuming the problem would be minor--perhaps just a loose connection somewhere behind the dashboard. Surprise! They concluded that the five-year-old factory-installed navigation system needs complete replacement at a cost of $1740. Unbelievable.Will I look to Lexus when time comes to buy something new? Unlikely.

Have a Lexus GS300-2006 with 114K. It is now burning 1 quart every 1000 miles. Lexus Customer Service assures me this is normal, they even have it in the manual! It is normal for even 1 qt. every 600 miles according to Customer Service Rep! Unbelievable! My car is also starting misfiring, has carbon buildup. Lexus says, too bad, you are out of warranty and they will not help. I thought I had bought a great car and have had the car in for all services and oil changes. Meant nothing to Lexus. I bought this car certified and have babied it. To make an engine that is having this problems at 114k shows it is a horrible car. Repairs would cost over 8k. Never buy a Lexus. Their engines are build to fall apart. I would be interested in joining a class action lawsuit.

Lexus provides the best dealership car care. The best service and quality personnel. I have had my SUV for sixteen years with a minimum of repairs. The Lexus brand is a dependable luxury, safe car no matter what model you choose.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

I have a 2013 350 Lexus with 43477 miles on my car. Sensor went out on the car, brought it to the dealership to get repair and what they told me I just could not believe what they said and the amount the dealership want me to pay. My car is still under factory warranty. Have anybody else had this problem with their factory warranty?

Before I begin my complaint I would like to say the car drives very well and is very sporty. I get a lot of compliments on the vehicle, then they say why is that peeling like that? My Email correspondence with Lexus about my issue: I have a 2006 GS300. I recently noticed my molding along the front windshield that runs along the top to the windshield beginning to PEEL. Really unbelievable for a luxury car. It is embarrassing and damaging to the Lexus brand to have something like this occur AT NO FAULT of my own to this vehicle. I was at the local dealership on a separate issue and was told the roof drip molding was $763.67, absolutely unbelievable. Total repair cost $1200. Why would this peel like this? This is my second Lexus. I had a LS430 before this. I have by far had more issues out of this vehicle than any others I have owned. I am just blown away and I need Lexus to stand behind their brand. I would like the roof molding repaired. This is just ridiculous to have an issue like this on this type of car.The response from Lexus: Thank you for contacting the Lexus Customer Satisfaction Department regarding your 2006 GS 300, Vehicle Identification Number **. We appreciate the time you have taken to share your thoughts. As an automotive manufacturer, Lexus feels its warranty is one of the most comprehensive in the industry, and demonstrates faith in the performance and reliability of its product line. Lexus also realizes that product failures can occur on any vehicle at any time, and regrets any inconvenience this may cause.In an effort to be sensitive to the expectations of Lexus customers, we review matters on a case by case basis when a product failure occurs outside the warranty period. We have examined all information pertinent to your request for assistance, including the nature of the repair, mileage on the vehicle, and the warranty expiration date. We conclude it is not appropriate for Lexus to provide assistance on the repair of the front windshield moldings. We apologize that this may not be the response you hoped for. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.My final response: First off thank you for your time and attention to my concern, however I am not pleased with the decision. I see now purchasing a second Lexus was a mistake on my part. I understand Lexus has the right to not stand behind their product and I have the right to not purchase their product. I understand CLEARLY from the discussion from my service advisor that I purchased a USED vehicle not a new one. However as I stated I purchased a used Lexus with a verifiable service history. In fact it was a Lexus certified vehicle. I purchased a used Lexus, not a used Hyundai, Mazda, Chevy, Honda or Ford. Which by the way has a more comprehensive warranty than a Lexus. 5 years, 7 years, and lifetime on certain parts. And cost far less on the initial purchase. Now a Lexus as stated in consumer reports has a better resale and loan value. So I suppose there is the trade off.But as I stated on the outset I will not be purchasing another USED Lexus product certified or not. I will however let the message board know about my experience. I will also let anyone know about Lexus products/customer service and if the paint begins to peel for no reason, out of the blue it’s your issue. Lexus customer service will stand behind the small issues but when it comes to anything costly you’re on your own. I wonder if the door falls off next or the spoiler blows off while driving, the bumper just comes unhooked for no reason, my seat brakes apart… I mean really whats next. Even though it’s a luxury car, it’s not quality built - these are things that should not happen to this type of car.This email may not mean much in the grand picture. I am just one consumer, but I will exercise my right as a consumer. My wife and I have owned Mercedes, BMW, Acura, Audi, and Infiniti. We never had any issues like this to occur. Lexus wants nearly $1200 for a piece of plastic molding!!! Ironically I have never heard of these things happening with a Toyota, only with a Lexus. A Lexus may look good but the quality is another subject.

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

I am just finishing my last lease of a Lexus NXT200, the quality has been going down drastically, I had many issues in the past three years but the most annoying one is that the AC will take over 5 minutes to start cooling, really UNACCEPTABLE. I spoke to the service team and escalated this to different levels within the organization and the response was that this model and other SUVs do have this delayed feature? BAD THING!

I have a Lexus GS460 2011 and been using for more than three years now, and recently my ABS broke down. We bought new one for 4,000 dollars. After replacing it, unfortunately, the same problem occur. That means I have to buy again new one for another 4,000 dollars. Company should make it cheaper because the cause of the problem is from the manufacturer side. I am thinking of buying another car before the incident happened but now I have doubts and confusion to buy or not because Im scared to take risk the same issues might occur.

Purchased the pre-certified SUV (2013 Lexus GX 460) with 22k miles. The following week I noticed the front left bumper was detaching from the body. Brought it back to the dealer who sent it to auto body shop to have it repaired. He installed new pins. The following month noticed the same bumper plus the rear right bumper panel was falling off. Brought it back again, this time they placed a bracket into the panel. Approximately 6 months later, the same issue occurred so I kept pushing the panel back in. In June 2018 I noticed the rear and front bumper panels were worse than ever. Just returned from the dealer and was told at this point there is nothing they can do since this a manufacturing defect that is common with Lexus as well as Toyota vehicles. The only way it may solve the problem permanently is to replace both bumpers!! Owned a couple of Lexus SUVs in the past and never had this issue until I purchased this model. NEVER BUYING A LEXUS/TOYOTA AGAIN!!!!

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is. Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

I bought a 2013 Lexus Rex 250 on August 24, 2012. The front right door does not close solidly; it makes a whoosh. I have pointed this at least 5 times. They say noted and claim it should be that way. I have closed one other prison door and it sounds solid.

I purchased a 2007 470LX in excellent condition. When it was delivered, the rear view mirror was hanging down and the car smelled as if it had been in a flood (car supposedly one-car, Lexus certified pre-owned). The seat belts are water-stained. There is rust on the chrome or metal of the seat belts.Upon delivery, I expressed my dissatisfaction and concern about it being water damaged, but got no satisfactory explanation. I might add that I paid a premium because it was a limited edition with only 32,000 miles. The dealership is not accepting or acknowledging that anything is not as advertised or described to me. My dealership in Dallas (Sewell) had been great, and I have already paid $250 additional to try to get the smell out of the car. Do I have any legal rights, or how can I make Scanlon Lexus respond?

My Lexus car is small black and gray and red from the inside which I think is amazing because of the colors because I dont see a lot of people with the same colors. I feel like it is one of the most beautiful cars in the world just from its appearance. I would not buy any other car that looked different. I think I am the richest person on earth just looking at my car. It works amazing and I think that it is the best car ever and that everyone should buy one someday or you might not be lucky because of its upgrades and personalization options. However, I dont like how there is only 2 seats but I wish there were 4 to 5 to make more people sit in the car of amazingness. I also like how there is two seats because it drives faster and it is more customized.

Lexus has denied warranty coverage on our car without any reasonable explanation, and ignored our request to provide reasonable explanations. In November 2013, we purchased a certified pre-owned Lexus that came with a 3-year warranty. At the time of purchase, the front bumper was slightly misaligned, with a small gap between the main body and the bumper on the driver side. Over time, the front bumper kept getting loose, making the gap very wide. Also, a gap started appearing on the driver side of the rear bumper.After ignoring several e-mails and phone calls of ours, Lexus requested us to have the car inspected by the service manager of the dealership where we purchased the car. At the time of inspection (August 13), the service manager looked puzzled and said that he would send the pictures and the description of needed repairs to Lexus. On August 19, the service manager informed us by phone that Lexus denied the warranty coverage because the problems were determined to be due to external causes. This argument, however, has no foundation because there is no trace of an impact on either bumper.On the same day, we sent the case manager at Lexus an e-mail requesting her to answer the following three questions in writing: (1) There is no trace of an impact. (I dont think the service manager found any trace of an impact. Let me know if he said otherwise.) What kind of external cause would make the bumper seriously misaligned without leaving a dent or scratch? (2) I understand that nobody can rule out the possibility of a minor contact on the bumper, such as a contact by another car at a speed of 2 MPH while the vehicle is parked. However, bumpers are supposed to withstand moderate impacts, not to mention minor impacts. If the bumper got seriously misaligned by a minor impact leaving no dent or scratch, shouldnt the manufacturer be responsible for it? (3) How can you rule out the possibilities of defective factory assembly or defective repair/replacement by the previous owner?By phone, the case manager told us that she could only send us a generic denial letter. The letter sent through e-mail simply says, it has been determined that the repair needed to the bumper is due to an outside influence. If they were allowed to deny warranty coverage without any reasonable explanation, they would not have to honor any warranty coverage. We are pursuing this matter through various channels, and we will update this as we get results.

The engine needed replacement in my 2002 Lexus ES300 at 100,000 miles. Lexus replaced it. At 121,000 miles, the engine needed replacement again and Lexus refused to replace it even though I showed them evidence that the oil was changed every 5,000 miles. I got $1500 for the car as is.

Tried Mercedes, drove him to 4 years, a decent car. BUT, after Lexus, I realized that she excels. Good streamlined, pleasant to look at, beautiful design, high-quality assembly. Also made of solid metal, in a collision it will not crumble. It contains more than 5-6 people, places inside enough, but still, for me, his wife and child, this is the best option. The trunk is large, fit a lot of things, a spacious. I recommend to everyone. I am confident in this brand.

The Lexus NX-300 we bought has worked out well for us. The vehicle has exceeded our expectations. We like the fact that this is a SUV. The part time AWD is really helpful here in the Chicago area. Also, the GPS in the car is really helpful and has traffic and construction updates. We like the heated seats too and the satellite radio. Bredemann Lexus where we bought the vehicle has our exceeded our expectations too. But the motion detector to get the rear liftgate to go up needs improvement. The motion detector isnt very sensitive and is sometimes quicker to use the keys. Otherwise, the vehicle works just great.A:

So comfortable, premium material, fast, looks, just beautiful. Would recommend this car to anyone. Next car next year will be Toyota, baby brother of Lexus, can’t wait. Just wish I purchased a Lexus sooner, such a great choice.

I own a RX 330 which I take pride in servicing and has always relied on Lexus to do all my services even though they are twice as expensive. December 2013, I spent over $3000.00 in service charge of which included four new tires. I had a flat on the road that was not repairable. I called Lexus dealership in east Hartford, Connecticut. I was told that the new tires I had bought has no warranty. I asked why wasnt I told that at the time of purchase so I could at least make an informed decision to purchase or not. I got the runaround from customer service after holding on the phone for at least twenty five minutes. I was desperate so I asked about giving me a discount on another tire. They denied me that also. I ended up buying another tire from another vender in desperation. I pursued the matter and filed a complaint with Lexus headquarters who did not help the situation any but told me they are not in the tire business and there is nothing they can do for me. Mind you, this is only less than three months after purchasing four new tires. My plan was to purchase my next car from Lexus but with this experience, Infiniti or Acura is looking like a better choice. They so refuse to take responsibility for numerous customer complaints about headlights fogging up.

Ive upgraded the rating because the dealership decided to replace the water pump with a new one. It was not honored under the powertrain warranty; however, done as a good will gesture. The whole ordeal was terribly stressful but Im thankful I have a new water pump. I still think Lexus needs to work on Customer Service.

2017 RX450H been horrible since car- and horrible service dept- nothing like my 2007 Rx400H - vehicle quality and service is apparently no longer a priority to the Lexus company or their service departments. Windshield wiper sensor has never worked properly-- took them 2 yrs to figure out that sometimes the windshield protectant affects it... And then a month after this fix I have a interior leak coming from dash -- they claim from a spider??? Hmmm..? And spiders not covered under warranty... Im left with a stinky car and a $700. Fix. Gas door sometimes does not open. It takes 2 people to hold the button on pry the door open. They are in the process of rescale/fix... Really? And this is a very expensive luxury car??? LEXUS REMOTE START is a piece of junk and they will lie and tell you its the only way to start your car- $8.00 month. You canstart from the fob... Click Lock twice and in third-time long press lock button for more than 3 seconds. The indicators will start blinking and the SUV will start. Thats when I realized if they will lie about that they will lie about anything... No longer the company they had been. As soon as I pick up the pile of junk from the repair shop Im trading it in.

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

Its good, can last long for gas. Dont need to repair car for a while, its sturdy and nice. Had to change 2 wheels though. After that I did had to fix anything up like oil change. But car can go 100000 miles before it needs repair. Its really good car to go on a road trip. I would definitely recommend my company. But, the car needs more work on the seats, it has been a difficult time trying to drive with sitting on this seat. I would also fix the door because it is a bit weak and it broke once.

I have been driving Lexus RX series since 2004 and Germain Lexus of Dublin Ohio is my dealer that I dealt with all those years. Just recently, I returned my leased 2017 RX350 and purchased 2020 RX350L. The deal was to forgive me for all remaining payments on my lease and to forgive me for the excessive mileage. Everything was verbally and was not in writing. Once I got my new 2020 RX350L, few weeks later I received an invoice from Lexus Financial Services to pay for excessive mileage. I called Lexus Financial Services and said the deal was to forgive me, they said, You have to contact Germain dealership and remind them to pay us the bill, I did and the sales manager I dealt with said that the deal was I have to pay for excessive mileage. I am 100% positive that he is not correct but unfortunately, there is nothing in writing to proof my case. I wrote a complaint on Germain’s website but no one contacted me, I also left a voicemail for the General Manager but he didnt return my call.My advice is to get every promise in writing before you sign anything.

Lexus 2010 RX450 - The front seats have been cracking/splitting for some period of time. Upon discovering that this wearing was not normal, I took the car to the Scanlon/Lexus Ft. Myers, FL. I cant tell with accuracy when this cracking started, but I am 100% certain that it started well within the warranty period. Even though the car was only 4 months out of the warranty. This is my third and LAST Lexus. They refused to do anything about it. They did call in the regional Lexus rep who basically would not give me any satisfaction in trying to get the seats repaired. I reported this problem to the Lexus corporate office in May 2015, incident #**. Their attitude was what have you done for us lately in terms of taking the car in for service to a Lexus dealer. I have spent over $128,000 in the past 10 years on Lexus cars, but I will not spend another penny on repairing a problem that is the result of poor materials or workmanship. I will be submitting a complaint with the local BBB, ASAP.

I have significant concerns about my 2006 Lexus IS 350 that the company is refusing to remedy. I have written a letter in an appeal to Lexus to correct a dangerous engineering and design flaw. I have also spoken to the dealership (to no avail) and the department specialist of customer service at Lexus. He assured me that he has taken my concerns to the appropriate managers at Lexus headquarters (this essentially means that they arent willing to acknowledge or correct the issue). At first, I believed the problem was just an irritating inconvenience. The other night, I have discovered that it is a major safety hazard. I have a 2006 IS 350 whose computer touch screen navigation system has stopped working. This is obviously a major inconvenience as it is not just the navigation that doesnt work, it is also the air conditioning controls, the heating controls, the radio controls, the CD/MP3 player, the computer settings and the rear view camera! All of the radio presets were erased without any way to reset them. There is no way to adjust the fan settings for the a/c or heater, I can no longer adjust the base/treble/fade, the backup camera only works 10% of the time and of course, the navigation system is completely non-functional. As the car is only 5 years old and supposedly, a precision, luxury vehicle, one would not expect such major malfunctions affecting multiple systems. Unfortunately, for some reason, they designed all of these systems to be dependent on the navigation computer.I first contacted the company about this issue over the summer and did not receive a satisfactory remedy. I was essentially told that because so many of the computers were having problems, the company was offering to pay of the cost of the replacement part (but not the labor). Indeed, when I explored the issue on the internet, I found hundreds of posts about this problem and other navigation system issues! Given that the company was not willing to replace the defective screen, I would still have to pay over $1200 to $1500 to cover the cost of repair. Like many people, I do not have that amount of money to spend on an engineering mistake. In addition, I feel that it is wrong to ask the consumer to pay to fix something that is obviously flawed and not a result of owner misuse or wear and tear. Frankly, I had much higher expectations of Lexus and was dismayed and disappointed that the company was offering such a paltry remedy for such a major issue! This is an exasperating design flaw and definitely tainted my opinion of the quality of the Lexus product, warranty and customer service. However, I did not realize that this system failure was dangerous until the night of the 18th. Over the last week, the screen has started flashing as the system is trying to load. This is annoying and somewhat distracting in the daylight. However, when the screen flashed a very bright light that night as I was making a left turn at a busy intersection, I almost had an accident. Startled by the sudden light and thinking that the bright flash was the headlights of an oncoming car, I inadvertently swerved into oncoming traffic and narrowly missed being hit by two other cars.I implored Lexus to issue a safety recall for this problem and replace all of the touch screen systems that have malfunctioned before a tragic accident is caused. Although I realize the cost of replacing these systems is a significant consideration, it will be a small price to pay compared to the bad publicity, loss of consumer confidence, reduction of sales and not to mention, loss of human life that will occur if the issue is not rectified, and if the company does not react responsibly and proactively. Their response to my appeal was to offer the same remedy as last summer, 50% off of the component cost with no willingness to issue a recall or investigate the issue further.I have covered the screen with a piece of cardboard so that it cant happen to me again, but I worry about other people who may be unaware that this can happen. Especially since there were many reports online of Lexus owners who were having trouble with their navigation systems. I was very lucky to escape injury.

I purchased new my 2008 IS 250, it now has 48,895 miles including an extended four year warranty that is about to expire. I noticed chunks of the dash and door panels literally start falling out, as well as the material turn to a melty, gooey mess. I reported this each and every time I was at the dealership, who graciously agreed to send the car in for detailing (at their expense) - then later tried to tell me that the car was out of warranty, and that this problem was caused by chemicals I used when I washed my car! It wasnt until I became enraged that they sent my issue on to Lexus-in-the-sky, who came back with what they called a fair, good will gesture..... They would pay for half of the replacement, to the tune of $2800.00, since the damage was not considered a material defect. I have two other cars, neither of which are LUXURY cars, both older, one with +125k miles, and the interior looks like the day the car was purchased. I live in Florida, and granted it is hot - but similarly, other makes, models and brands of cars are not plagued by this problematic inferior, interior dash/door panel material.Lexus is branded as a luxury line of cars, and when I purchased this car, I paid for the REPUTATION that comes with the LEXUS brand - including vehicle design, performance, workmanship, and customer service. What I have gotten is five recalls, one including a new rebuilt engine, one for gas pedal issues, air conditioning problems, and now this continual runaround about a problem that is, continues to be recognized as a wide-spread concern.LEXUS needs to bone up and admit there is a problem and its more wide spread than they let on. They also need to stop calling me about their stupid sign-and-drive promotions. I will not invest a dime into any Lexus vehicle until they make this right.... Or not!

I loved my Lex. It never let me down. There are lots of options with this brand of car from family cars to SUVs. Its very reliable and trustworthy. I know when I put my grandkids in my car, they are safe. Lexus offers sleek aerodynamic designs. A spacious comfortable interior is important to me, and Ive always had the passenger and trunk space I need when traveling. I bought my car used, so Im not sure about the upgrade and personalization options available through Lexus. I do have friends whove purchased new however, and they never had any complaints. My Lexus has a very spacious interior. I never have any problem taking my grandkids and all of their necessities in my car. Everything fits perfectly with room to spare.

If you own Lexus ES350 and 300h model from 2013 to 2018, watch your trunk lid. It has design defect and mild wind can bring it down at three time the speed and hurt you. The trunk lid has spoiler which Lexus has never tested in open condition and is hurting many people. Per Lexus this is normal. We are ready to file lawsuits for Lexus. They ignore safety hazard.

I own a Lexus IS-F with a problem that Lexus themselves knows about but they dont want to do anything about it. Lexus makes 3 different versions of the Is and every model has a warranty enhancement for this issue except their most expensive model the Isf. The problem is the dashboard and door panels are sticky especially when hot out. What a poor product they have made. I only drive Lexus or Toyota, but I might consider another brand being the junk they are producing.

I purchase a 2010 RX350 in October 2009. When the year came around, I needed to have my navigation system updated. I was told that I have to purchase a disk for $199. This is a luxury vehicle and you want the buyer to pay that kind of money for an update. Cars of lesser luxury like Lexus are giving their customers free update for at least 3 years. I would like to have at least a free update before you ask me to pay for one. I am paying enough for the car as it is, and this is the treatment you give me?

My 2013 Lexus ES 350 started leaking not long after we bought it new in August 2013. We have an automatic car wash by our house that we have used for years with no problems. My 13 Lexus always leaks and it has been to the dealership five times to figure out why. I even called them one morning on my way to work because rain was leaking in the roof. I was informed yesterday that the dealership got Lexus involved and that their response was that their car is not designed to go through a high pressure car wash and that it could not be fixed. I was shocked and terribly disappointed by their response. None of my previous cars, nor any of our friends or family who have cars with sunroofs have had a problem at this car wash, but Lexus cant design their car to go through leak free!? If they fixed it or told me they were still going to try and figure it out, it would be a little easier to accept, but to tell the consumer that essentially their car is not built well enough to withstand the same conditions as every other make and model out there indicates to me that it is not fit for operation and not worthy of its price tag!

My mother bought a 2008 Lexus RX 350. At 88k miles, she began experiencing issues with her car while driving and brought it to the dealership for an inspection. They told her that there were massive problems with her engine which would cost over $5k to fix. This car isnt even at 100k miles yet so it was incredible that there would be any engine problems.For what its worth, my mother is a very safe, responsible driver and she has never skipped any maintenance on her car. We asked what our options were and they told us that we were past the warranty, so our only option would be to pay the $5k out of pocket. Obviously, we were upset so we called the consumer hotline that they provided us to voice our concerns, and we spoke with a representative named Carlos. He admitted that there were known engine issues with the RX models and said that he would call us back with a solution.A few days later, he called us and said that he would cover only 50% of the parts. He would absolutely not budge even though we told him that Lexus should cover 100% of the parts and labor as this was a known issue. I feel that Lexus sold us a car with a faulty engine and is now refusing any responsibility. At this point, I am seriously considering suing the company and will never buy a Lexus again.

I took my 2011 RX 350 in because I noticed a small bubble in the side of my rear driver’s side tire. The dealer told me it was not covered under the warranty because it was a road hazard. This is nothing but an excuse not to cover it. If it were a road hazard then there would be some kind of mark on the rim and/or the side of the tire, but there is none on either. I feel that this is a defect in the tire and should be covered under the warranty. It probably started out very small and is now about an inch and a half long, from the tread inward. This car only has 7,400 miles on it. This is my second lease of a Lexus. I feel I should be treated better than this and the tire should be replaced.I would like someone to contact me regarding this ASAP. Regards,Steve **

I have the Lexus ES 350 2011 model. My FOB only opens the front door - drivers side only. The passenger side and the rear back doors do not open. When I open manually the other 3 doors (passenger and rear back doors) and I use the FOB, it locks but will not unlock. Is this a programming problem? My Lexus technician says that I should replace all three locks at a cost of $1,500.00. Please advise.

The 2016 350 was sitting in our shaded driveway for two hours. We came out to drive and noticed the smell of something burning and saw the plastic faceplate had some melting streaks running diagonally across the GPS screen, etc. We took it to our local dealer who immediately began accusing us of 1. leaving it in the sun; 2. using finger nail polish remover to clean the screen and finally, 3. burning a candle in the cup holder. All three are not only false, but condescending in tone. They said it is impossible to melt the screen with the low voltage components inside the dash. They took a picture of the screen sent to Lexus, who denied the claim.They never even checked behind the panel to see if there was electrical damage. So I sent my insurance adjuster to inspect the car at the dealer. He found that catastrophic failure of the in-dash electronics had occurred. I again contacted Sewell Lexus in Dallas, and they told me there was no evidence of any electronic damage. I asked them to check the GPS, switches, etc. as the service manager had not. They didnt call me, but then sent me an estimate for repair exceeding $12,000. I sent my adjuster over a second time and again Sewell claimed it had to be external damage. Funny, there are no tool marks, scratched, or anything that would suggest anything external had caused the problem. Once more Sewell made the assumption that their former customer was at fault doing ridiculous things to our automobile. How can anyone assert a claim when the car that was at the dealership for over two months hadnt even been checked to see if the circuits worked! I havent a clue if this is a one and only situation with Lexus, as this is our third or simply a dealer thats lost sight of his customers. My insurance adjuster insists that the failure caused the melting of the screen and fried all the circuits.

There are a wide number of cars that you can purchase. Whether its a luxury sedan or a rugged SUV... Lexus has any number of cars for you and at a widespread range of pricing as well for whatever you want to spend. I purchased my car basically stock from the dealership. Love the look of my Lexus. Very sleek and modern looking. It definitely gets noticed by other drivers on the road. Its distinctive appearance makes for a nice overall look. It has very much leg room even in my smaller sedan. A lot of legroom for those in the backseats as well makes for a nice ride. Have plenty of room in the ES to sit 5 without much problem. Im sure a car of this quality can be personalized almost any way that you would want.

Very safe and easy to drive! The gear was smooth! It always gives alerts in case any glitch has occurred like if theres a bad headlight, if the tire is flat, if its running low on fuel or battery! Air bags are situated properly. My car has very practical appearance! Not very old school! More of a modern day look! Color variety is also good! Its very suitable for people of young age! Aged in the twenties to the flurries as it gives a very young vibe! Especially for people who care about what the car looks like. Also, my Lexus car can fit a family size.

Bought a 2015 GS 350 car. Was over 50k and not fully loaded. The bad interior colors are all black unless you get a white exterior or black exterior. Then you get the option of only a few interior lighter colors then deep black. Second Lexus engineers destroyed the navigation system by taking away touch screen and installing a mouse to click 1 letter or number at a time, 10x slower than the old touch screen. Also their talk in navigation does not work half the time because its affected by AC or radio noise. Its real garbage, a $150 tom tom is faster and better. They did this to save money. It will be gone next year or so. Also the geniuses at Lexus actually have a knob that pipes in engine noise into the cabin like its a high powered corvette, ridiculous.Now for the ride. Its rough because their 18 rims and little tire contacting road so you feel every little mild bump. Also the rims are dull cheap looking fake silver. Really ugly. The backup camera is fair but no front camera because they raised dashboard height to accommodate junk navigational. Now you cant see past mid hood creating blind spot of front distance of car to an object. Very little contrasting color on door panels or dash just a fake chrome colored clock. And the six stack CD player is gone now also with a basic 1 CD insert and a few speakers average sound. Then to turn on accessories like windows, wipers, radio etc. You have to go through a crazy touch button twice while foot on brake pedal. Yes you can get satellite radio for a fee plus to use through the junk navigational will take 5 minutes to move a mouse for station.Then they got Lexus Enform built in with your navigational where you can pull car over and play with mouse to make dinner reservation, concerts, etc. Its idiotic just read up on the reviews of Lexus Enform. Use your cell to call a place you want reservations. It is 20x faster. Also the car engine with the dual exhaust is noisy as hell. Your neighbor can hear the motor running 3 doors down. I have a 2002 Lexus so this is how I know where the mistakes are in the new car compared to the 2002 GS 300 model which is so much better designed than the new 2015 junk. Also premium gas only and lousy mileage. I would have looked at other cars but my wife loved the old Lexus so she thought the new one would have the same nice features and smooth ride. No way is this plastic car worth more than $38,000 not 53k.So what is better on the Lexus 2015 versus 2002? Nothing to be honest. Has a few more useless steering wheel gadgets, thats it. So what do I like about it? Just increased engine power for passing. If youre thinking about buying this model take it on the freeway and some side streets with a few bumps then youll pass. Car was new when we bought it but had 90 miles on it telling me about 15 people test drove it then passed. I bought it from the liars at Keyes Lexus and they have some real trashy middle eastern hustlers that worked there. It was 5 hours of lies before I regretfully bought from the low class staff. Heres how much profit they make on a 53k MSRP car about 8-9 thousand so now you know what price theyll sell it at.Also the liar sales manager hustled my wife into an added warranty for 2 extra years only for $2800. Huge rip off. After we bought warranty the sales people said all new Lexuss come with a 7 year engine & trans warranty and 4 yr. 50,000 on the other parts. Before you buy look at Acura, Cadillac, Honda, etc. Also dont buy it if it has a mouse for typing and no touch screen. Last thing the door handles are painted silver but made of PLASTIC. For $53,000 3 stars overall is correct rating. The end!!!

My headlight has condensation in it which is a very common problem for Lexus headlights. I called. They want 400 to look at it and over 2,000 for a headlight. How come this issue is not a recall is beyond me. You expect to have a safe and reliable car. But the lights just turn off out of nowhere. I have been pulled over 2 times. Not only do I endanger myself and my kids but other peoples lives too. And you think they would try to help you but no. I was so much happier with my Honda Accord - way better car and way cheap. Never again will I buy a Lexus again. Never!!! Worst customer service ever. And thats just the beginning, so no they do not keep their customers happy at all. I called the corporate and the woman I spoke with was just rude. I should have gotten her name, but I was just so mad. This is just ridiculous.

Dashboard recalls - Horrible customer service. Unorganized. Facts not lining up. Whatever you do, do NOT BUY LEXUS OR TOYOTA. Japanese automotive industry is going downhill and service is horrendous. Car no functioning properly.

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

My first experience with Lexus dealerships here in WI put a sour taste in my face. In 2011 (I have an 05 rx 330) I took my vehicle in for the brake recall. Of course they said my brakes were fine but sent me home with an estimate for 5,000 in repairs needed. I was in tears but the car ran fine. Later found out none of it was true. My front headlamps have seized from moisture inside and they are so cloudy and dull I am afraid to drive at night. Lexus did NOT HONOR THE HEADLAMP WARRANTY. Later I went for an estimate for a clock spring repair, I was charged 180.00 for diagnoses of what I had already had diagnosed. No support from Corporate Office. Never again.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

I have a Lexus GS and noticed the roof molding peeling. I Google and discover it was a common problem. My windows and door locks stopped working. For a luxury car I expected much better reliability. I have 3 Toyota cars and only my older ones were OK. I have switched to Honda now and been very happy. They repaired the paint and windshield visor on my 2008 Civic which is 7 years old under warranty. At least Honda takes pride and responsibility for their cars. I now only buy Honda.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

At the time Lexus only made three models. Would have loved to have taken home the top model but it was out of my price range. Ended up buying the cheapest model which was the 300 EX. Its a nice car and I enjoyed it a lot until I traded it in for a BMW M3. It had lots of room. I owned it when my second child was born and it had room for both child car seats and for grandma to sit in the back. The front had lots of leg room. It was very comfortable, powerful V6 engine, with a nice quiet ride. It was a nice two-toned color, white over silver and gold plated accents. Got a great deal from the salesman who had a side business of upgrading the chrome accents to gold. Would have cost about $1,000 from the dealer but I got it for half that price.

Tried to get remote starting hooked up to car. Worst service possible. Remote starting wont work. Money wont be refunded and getting run around and disconnected for two days. Really. This is a Lexus.

I made a huge mistake buying a Lexus, I thought if I bought the most expensive model I would be happy. Boy was I wrong. For the past 20 months (16000 miles) this car has had nothing but problems and has spent more time in the dealership than on the road. In the first 3 months the transmission went, car would not move. They replaced it and all seemed well, until it started having problems starting. Once in awhile the car would crank and not start. I sent it back to the dealer and they never found a problem with the car. This has happened at least 7 times in the last year. At least they tow it for me for free. Last week the gauges just started going berserk so they are looking at that now, while I am again in a rental car. Other problems have been with the windows, the brake system, and the air conditioning. I am trying to get a refund under the lemon law, so I can get a BMW or a Mercedes. Never again will I buy one of these cars.

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

I have been a Lexus faithful since 1995. Bough about 8 of them. I am driving a 2013 Lexus LS 460 AWD and ES 350 (2010). Fantastic cars but now if I have an iPhone, which I always had does no fully compatible with the car. I cannot reply by send canned text messages.. According to the dealership it is APPLEs problem and I should switch to an Android phone. My solution is to look at other luxury cars.

At just over 130,000 miles, my 2002 Lexus ES300 Sedan, which I bought used in 2009, quit running. I had it towed to my mechanic of 14 years. The engine is totally locked up due to oil sludge. The oil had just been changed. There was plenty in the car and it was the color of caramel. The oil my mechanic pulled out of the bottom of the engine is the color of road tar and just about as thick. I serviced my car regularly. He called Lexus and they told him this had been a problem. I’m asking Lexus for a new engine but know it will be a battle regardless of the validity of my claim. Anyone have any advice/recommendation on how to ensure this has a positive outcome for me?

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

I drove my Lexus 250 to a reliable Dealer - Pohanka Lexus Chantilly, VA. They listened to my concerns and had diagnosed the scenarios. I am kind of get convinced that my former car Honda Accord Ex v6 with bigger power engine; it performs much better driving on the highway.Well.

Called in yesterday to a Brisbane Lexus dealer to get a value on my 2017 Lexus ES350. The vehicle is 27 months old, in pristine condition, has just had its 2 year service and has under 18,000 klms on the clock. I was offered in the low $30k should I want to sell it. WOW! How can a vehicle be devalued by over 50% in just over 2 years? No wonder buyers are looking more to buying demo or second-hand vehicles. Maybe it would make good financial sense to check the resale value of BMW, Audi or Mercedes before looking at a Lexus. I am still in a state of shock!

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

Brand new car today (2019 ES 350 with luxury package). Beautiful ride and handling. Sound system is HORRIBLE. I dare you to try and get adequate sound from rear speakers! With the fader its all or nothing. If you toggle to get more volume from the rear, the front speakers cut out completely. The sound was just as good in cars I owned during the 70s. I bought the car in Brossard (South Shore, Montreal). First thing I noticed is that there were 188 kilometers on the new car (about 140 miles). Thats like driving half-way from Montreal to NYC! Then, I had trouble loading a CD to listen to the sound. Turns out there was already a CD in it... Rap Music, to boot! I can only imagine where this new car has been before I got in it. Dealer (Gabriel Lexus) didnt give a damn... I was told simply to enjoy the car... My first stop was the car wash, where I got the guys to clean the windshield of film and streaks. Previously, I owned 16 Nissans and Infinitis in a row (sixteen vastly better experiences!). I hope I feel better about LEXUS tomorrow, after a good night sleep.

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

My car had a sunroof, full-leather interior, a 6-cd disc changer, v6 engine, power windows and automatic locks. I also enjoyed the ability to adjust my sunroof as I pleased or use the tilt option for a slight breeze. I greatly appreciated the cd changer given that I traveled between cities a lot. It gave me comfort to know I truly would enjoy my time on road. I didnt have the chance to upgrade my car much due to financial limitations. However, Lexus did offer many different upgrade and personalization options. There were upgrades for the seating as far as different colors of leather, and initial embroidery that add a personal touch. Even though the car seemed small, it could really hold its weight in passengers and seat them comfortably. At one point, I had eight people in a 4-door Lexus--6 kids and 2 adults! I hauled off my whole apartment with just this one car! I liked the size because it wasnt too big or too small and it was very easy to handle and control the vehicle. Overall Lexus truly holds up to their brand by creating reliable, luxurious and efficient cars. As a college student, I constantly traveled between cities and in just five years I put on over 200,000 miles. Im thankful to have had my Lexus by my side while pursuing my future!

Lexus was a recommendation from someone I know and from third-party reviews (e.g., Consumer Reports, Edmunds). My experience/relationship with salesperson and customer service was good. I prefer this brand/model for connectivity technology (e.g., smartphone, tablet, media), good acceleration/engine performance, seating capacity, residual/resale value, hybrid, diesel-fueled and electric powertrain options, interior roominess and minivan options. Also, quality / workmanship / AWD (All Wheel Drive) / off road capability / handling / warranty options / value for the money / price / maintenance / operating expenses / SUV / crossover options / durability / reputation of the brand / model.

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

2014 ES300H - Will NEVER buy another Lexus nor recommend one to family/friends. They DONT stand by their product. Car was only 3 years old & the front passenger door lock malfunctioned. It needed a new door lock actuator. Because I was out of warranty (over 50K miles), they said it wouldnt be covered & the cost was significant. The dealership convinced them since the car was still new, they should cover the cost. Eventually they did. Approximately 9 mos after that lock malfunctioned, the driver side one did the SAME thing. Obviously theres some defective parts in this car given it just turned 4 years old. This time Lexus said theyre not paying for it - they already gave me a courtesy service last year. Can you believe this? Didnt want to hear anything about it even when I tried to call. Wow - so much for customer service! Car wasnt even 4 years old and BOTH door locks stopped working. Think there may be a serious problem here? This is not only an inconvenience but also a SAFETY issue! The dealership was even shocked Lexus wouldnt pick up the tab. Given the car sticker was $48K and bought brand new in 2014, you would think they would backup their product, especially a Lexus. Dont count on it... reconsider before you buy a Lexus!! Truly not the same car it used to be.

When I bought my 2006 Lexus Hybrid at Vista Lexus in Woodland Hills, I purchased 100% money back extended service contract. In 6 years if there are no repairs, they said I would get back 2,025 dollars. I called Lexus and they said it was the dealership’s responsibility. I found out that Vista Lexus was sold and it is now called Woodland Hills Lexus and they dont keep records. It is funny because they have records that tell them to call me for service every 6 months and records that say my service contract is expired. I called the new owner of Lexus, Dede Anderson at **, and her attorney, Ms.Talara ** at **, called me. She said the insurance company that offered this contract is out of business but I could send my information anyway. But because it was past the 60 days for me to file for reimbursement, it is too late anyway. I was told by Lexus dealership when I purchased the contract that this was no brainer and I would get refund automatically, that Lexus was honest. I just want customers to be aware of fraud at all levels. Thank you.

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

This is a great car with great qualities and it gives a great performance with many compliments to the inner side of the car. The inside is comfortable with a nice leather and design overall. There is also a great passenger capacity. It can fit mostly everything and give everyone enough room to have good comfort. I like this car a lot. The build and design are amazing and it is good on gas. There are not many personalization problems and it has great stock options.

On January 18, I filed a complaint about my accident with 2007 Lexus 460 where none of the safety features in the car operated which exposed me and the passengers to serious danger and hospitalization. You definitely know that European cars are well equipped with operating safety features. Of course, I was disappointed with Lexus’s safety features failure. This may drive us to think which is safer, Lexus or Mercedes or other European cars. I do look forward to hearing from you favorably. Thank you.

I love the brand. It has smooth sleek lines, beautiful heavy tires, chrome features, lavish detail, rich and beautiful colors. They are like riding on clouds and make every driver feel like theyre royalty. I feel like a world renowned superstar and the world and roads are my stages. Though it is a luxury car, it seats a full family very savvy and comfortably. Leather seats and plush detailing makes for very smooth sailing. Plus, the cars are very easy to optionalize and upgrade. Every driver can personally make their luxury liner their own. Truly the envy of everyone else on the road.

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

My wife and I have a Lexus 430. The trunk lid has an electric power latch which automatically operates to pull the lid down tight when the lid is closed. On 9/30/13, I pulled the switch that opens the trunk in order to allow my wife to take out groceries that were inside the trunk. As my wife was in the course of lifting the trunk lid with her fingers, the latch unexpectedly and without warning activated to close the lid on her fingers with such crushing force that her finger bone was fractured, and her fingernail was pulled out. My wife has been suffering excruciating pain since the mishap! The Lexus owners manual does not give any warning or advice about how to open or close the trunk lid. If Lexus had warned of the danger of the power latch coming down while one was attempting to raise the lid, my wife would never have opened the trunk lid with her fingers!

I bought this Lexus 2.5 years ago. About a year in and about 95,000 miles once or twice it ran rough at a stop sign for about 3 seconds and corrected itself (thought it was a bit of bad gas). I looked online and saw a post about this possibly being an issue. I also found in the glove box a page from Lexus saying they will take care of this even though it is not a recall. So, I took it to Sacramento Lexus. They said they would validate the issue, order parts, and give me a loaner vehicle. Well, they sure did. They took care of it completely! Obviously out of warranty and fully covered. They even offered to do any other repairs they find while doing the repair at the cost of the part cost only. I was truly amazed at the depth they would take care of a used vehicle not bought from that dealer, out of warranty, and the issue almost never happened that I was aware of. Above and beyond to say the least. Very impressed with Lexus and that dealer.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

No problems. Feel best choice made. They had awesome above standard reviews. Comfortable seats and lots of features. Smooth ride. It stands out way better than other brands, nice color choices and body style. I think I would choice this brand over any other regardless of price etc. I am very happy. I dont think I would really change anything because it seems like they thought of everything when making these cars. But if I did I would just make more custom options available. I would make the passenger side have just as good features as what the drivers side has, if not better because a lot of times the passengers are tired from hard day work when husband decides to drive.

The Lexus LE is a great car and handles great on the road and in all weather. I would highly recommend this car. The radio and sound is great. The outside of the car looks great with sharp lines while the inside is great with leather interior, CD player, air conditioning, and bucket seats. It also has good headlights, heated seats, interior lighting, and new tires. The passenger capacity is great. It can fit 2 in front and 3 in back with a lot of leg room.

In February of 2012, my Lexus 2006 es330 accelerated with me from 25 miles to approx 75 miles. My car ended up in a ditch that was when it stopped. It was as if the car took a life of its own. It was towed to JM Lexus and I explained to them what happened. They kept the car for about 10 days including work at the body shop which my insurance paid for. I specifically asked on several occasions if they checked the car out for its unintentional acceleration and they told me yes and nothing was found. In June of 2012, the same thing happened. The car went from 25 to 80 miles and even when brake was applied, the car would not stop. At this time, the car was in shambles. The car finally stopped when it hit a light post. The car was written off by my insurance company. I called Lexus Corporation and they wrote me back a letter which insulted my intelligence. This has left me with post traumatic syndrome shoulder pain, knee pain and fear of driving. It affected my livelihood as Im a home health medicare nurse. It bothers me that a big corporation as that doesnt want to take responsibility for their product.

I have a 2008 Lexus is250, Im original owner - 36,000 miles on car & Navigation System stopped working? I have not been to the dealership yet because I wanted to do my research before talking with them. This has been talked about & an issue since 2010! Why has there been no recall? I found out that all dealerships can do a certain amount of free repairs at their discretion! With the low miles, the fact that its a known problem & I cant control my heater or air conditioner without it, making it hazardous if I need immediate window defrosting & that I will take all my info in front of a judge, hopefully they do us both a favor & just fix it for free! Has anyone else taken Lexus to small claims court? I guess I may be the first??? I can print out at least 500 complaints about issues with the Navigation System failing!!! Why hasnt Lexus done anything about this??? Theres a FB page dedicated to Why hasnt Lexus recalled their Nav System yet!!! Ill update as I move along in this process.

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

I want to complain to my Lexus 570 (2011). I bought it from Al Futaim Motors Company LLC which is in UAE. I had issues with the noise from the car when I change the gear (transmission) from R to D. I asked the workshop (sales manager) at the first service (1,000 Km). They tried to repair it but the sound came back again.Also, the car is now in the workshop for the service (40,000 Km) with the same issue. They are still telling me they will find out the problem to fix it. Today, I took the history report of my car to complain about it in the ministry of economy because I feel as I wasted my money when I bought this car. I am looking forward to hear from you.

From what I gather, Lexus makes great quality luxury vehicles and you cant go wrong with a single model made by the brand. Its very comfortable, which makes long trips so much easier on my back! It comes with lots of unique features & models to choose from when adjusting temperature, seating position & even a variety of lighting within the car. But the most used extra feature would be the seat warmers for sure. The care and maintenance bought in advance when purchasing your vehicle is the smartest way to handle yearly cost. Their seats are extremely roomy and comfortable. The backseat comes with a fold down armrest & cup holder for additional backseat passengers. Driver isnt the only one with a seat warmer. The front passenger also has warming setting. Both seats have their own dial so temperatures can vary per seat.

I have had rust problems with my last two RX350 in the tailgate before the first year was finished. The first one occurred in the first 6 months. I replaced the first vehicle after 2.5 years into a 4 year lease at my expense. I contacted Toyota Canada President and CEO, who is also responsible for Lexus Canada. His representative took my information and contacted me back within a couple of days to tell me that Lexus was not prepared to do anything beyond the standard requirements under their warranty. As it stands today, I am stuck with this rust bug for another 33 months. I will not be replacing this vehicle before its lease expires at my expense again. They tell me it is not a problem with the RX350. Two rust bugs in a row and not even an apology from Lexus Canada. Give me a break.

After owning several BMWs, I purchased a 2013 Lexus IS250 Sport. I have been so disappointed with the GPS that I have resorted to using Mapquest on my iPhone. Lexus has been totally unresponsive to my complaints and suggested I upgrade the software. After years of complaints you would think they would invest in their GPS or partner with someone reliable.

I brought my wife’s 2002 in for regular service to Palm Beach Lexus. It needed tires and some maintenance, which I authorized. After doing the initial work that I had authorized for around $2,500 they sent me an estimate for approximately $8,500 for items they said also needed repair. One of the items they claimed was faulty, was the engine mounts. Since the car only had 66,000 miles on it, I found that hard to believe since they had replaced the engine mounts previously when the car had about 38,000 miles. My wife and I have been Palm Beach Lexus customers for around 20 years and we have purchased 4 Lexus SUVs from them. We have had good service up until 2-3 years ago when they changed service managers, since then the service has gone downhill. We then took the vehicle to an independent repair shop to see what additional service was actually needed. They came to the conclusion that 50% of the estimate that Palm Beach Lexus gave us, was not at all necessary. They claimed the engine mounts were in like new condition and many of the other items on the estimate were absolutely not necessary. I obviously was upset and called Lexus Guest Experience Center and spoke to Eric ** a case manager. He said that since the vehicle was out of warranty they couldnt and wouldn’t do anything to help and he did not seem at all concerned that the Lexus dealership was inflating estimates. He said since we were good Lexus customers he would give us a $1,500 three month Good Will Offer to purchase or lease another Lexus. I received and filed the Good Will email offer because I was planning on turning in my 2016 RX450H for a new vehicle. Two months later I started shopping for a new Lexus at a different dealership because I was not about to use Palm Beach Lexus. When I looked at the Good Will Offer the expiration date was dated the same date I spoke to the case manager (Eric **). I again called Lexus Guest Experience and ended up speaking with someone else. I told that person I was very disappointed that no one ever followed up on my original claim regarding the false estimate I was give from Palm Beach Lexus. And to make matters worse I was also given a Good Will Offer that expired in one day. That person told me I had to speak with Eric ** the original case manager and he would call me back. Eric ** called me back a few days later and seemed to have a bad attitude. I told him I was in the process of leasing or buying a new Lexus and would appreciate it if they could extend the offer. He said the Good Will Offer was only good for 3 months and he would not extend the offer. He said when the offer expires they would review it. Obviously, I was not very happy with his response. A few weeks later, I found a new 2019 Lexus RX450H at J M Lexus that I was planning to get, so I called Eric ** to get the Good Will Offer authorized. It took him a few days to get back to me and when he did he said he wouldn’t authorize the Good Will Offer until after I purchase the new vehicle. I told him that was unacceptable and I wanted to speak with someone else. He said he is the only one that makes that decision. I told him I was going to write a letter to Lexus Headquarters and he said go ahead, but it’s just going to come back to me. After all this I have no intention of ever purchasing another Lexus.

My car failed due to the battery compartment taking on water. I went to the dealership and they advised me to put in a claim with my insurance company. My insurance company denied the claim as there was a service bulletin from 2009 about how to repair the issue. Needless to say my car is out of warranty and has over 130,000 miles on it. Regardless I was never aware of the bulletin. Had I been made aware of this I would have had the car fixed at my expense to avoid this issue. Why would they relay to the insurance company and not notify the customer and keep this a secret. Was it to avoid a recall of the cars? There is a blog site where the issue has come up on these cars. Where there not enough complaints? On a positive note corporate was advised of my issue and has agreed to offer a warranty price which came out to approximately 4300 to 4900 hundred dollars. Needless to say, this is much more than my 500 dollar deductible that the insurance company would have received if this bulletin had not come up. I love my Lexus RX 400 and recommend the cars there are the best of the best. Its this issue that keeps me up at night. I am still trying to resolve and feel that I should not have had to pay anything.

I purchased a brand new 2015 Lexus IS 250 in the South Atlanta Dealership. I cant complain about Bryan, the person who sold it to me. He was great. Now I had to bring it in for my first free 5000 miles service. I drove 1 1/2 to Atlanta thinking they were going to do the first oil change. When I get there they tell me it is not for an oil change. That my vehicle because it is the F Sport doesnt require an oil change until it reaches 10,000 miles so all they did was check the fluids and the minimum service supposedly required. Now I just took it in for my 10,000 mile service and they do the first oil change. I ask Colby what oil they use, the blend or the full synthetic and he tells me he used the full synthetic. The full synthetic would not require me to change the oil until the following 10,000 miles but when I leave the dealership and I look at the sticker they place on the windshield I notice it requires me to change the oil in the next 5,000 miles. I do not understand. So I am guessing they used the blend and not the full synthetic. Not only that, when they give me the paper stating the car was complete and I go out to get my car I see a young gentleman jump in my car and drive off on it. I ask one of the person at the service desk why did they take my car again and she starts trying to contact and find out who had it. A couple of seconds passed and here they bring it back to me. As the young gentleman comes out of my vehicle he states he had left something inside my vehicle and had to get it, but why just not open the vehicle and take whatever item he had left inside instead of driving off on it? Now 10 days later my maintenance light comes on stating my car is due for an oil and filter change. I called the Lexus service department and they tell me they forgot to do the reset and that is why the light was coming on so they guide me on how to do it through the phone. I am really disappointed about the service provided here. Dont know if they just didnt care because it was the first 2 free services provided to me. Honestly I love my Lexus but I am not sure if I will drive another 1 1/2 to just get a poor service done on my vehicle. Will probably just use a Toyota dealership here in my area.