On May 19 I was told I need a transfer case which would be covered under warranty. It is now August 2 and I am being told it will still take another week. I can barely drive the car. Ive been told repeatedly that it would be in on a certain date, only to have the date slip week by week. I now understand why they refused to give me a tracking # the last time I called. Each time they pass me to a different case manager. I am convinced that Chrysler just doesnt want to do warranty service.

I liked this car (Jeep Liberty 2012) more the first year than I do now. I bought it in 2013 for 17,000. I have it serviced every year and this year it cost me over 700 because the brakes were worn. I dont like the steering. But I have arthritis, so that may be the reason why its hard for me. I plan on trading it in this spring.

Jeep gives a turbo over boost alarm and goes in to limp mode. I spend nearly R40.000-00 and car still does the same. I took the car back 4 times and the orom is still the same. They are Jeep specialist. The turbo is redo. The over boost censor is changed and the emg valve is changed.

New car under 2000 miles returned to the dealer 4x + for the same issue. Dealer cannot fix and Jeep is not standing behind their product. Talked to a rude sr. escalation manager Patricia at Jeep with the resolution team (**) who told me she cannot help any further and is the highest level of support at the Jeep brand. Dealer stated there is nothing more they can do and reached out to Jeep for help. Getting the runaround by Jeep corp and would never buy another Jeep product again. Will pursue local lemon law and NCDS replacement claim. Truly unfortunate that Jeep does not care about their customers or products. Really hard to recommend Jeep to others and suggest they learn how to treat customers and fix their major quality issues.

The stalling turned out to be intended functionality. It is a feature of the economy mode designed to conserve fuel. This feature can be turned off, but I feel that it would be better as a selectable option and not default.The acceleration performance was improved via a transmission controller software update.

My husband and I purchased our Dream vehicle in 2009 and have had nothing but bad and dangerous experiences with the vehicle. It all started while driving on a very congested highway when the Jeep went over an uneven patch of road. It began to buck and lose control. We were shaken and scared, as my husband veered the vehicle to the right side of the highway. We made an appointment with our local dealer, and they found nothing wrong with the Jeep. This happened a second time, and again, we took it to the dealer where this time, the tie rod was replaced and we were given four new tires and an extended warranty for our troubles. Months later, while driving yet again on the highway, the vehicle began to do the same thing--shake and convulse, and the brakes would not work properly. We have contacted Chrysler Corporation and have spoken to several employees who want us to continue taking the Jeep in for service, except one gentleman who basically told me to just deal with it! We believe Chrysler Corporation is very much aware of the problems with these vehicles and that they are just playing it off and ignoring the potential danger. We do not feel comfortable in trading this vehicle in and having someone else come after us and purchase this extremely dangerous vehicle. Is Chrysler Corp. waiting for us to become a statistic and our children having to file suit against them for our deaths? It is a shame that such a multi-million-dollar company does not take their customer complaints seriously and stand behind their products. But I guess, once the vehicles are sold, we are all on our own. We will continue to fight for what we feel is right morally, legally, and human!

My car has broken eight days ago, and it was towed to the nearest dealership at that time (Nielsen East Hanover). So far, even after several contacts with the dealership and with this customer service, I have no information what is wrong with the car and why I was not provided with a loaner. This is a leasing car, I am paying for it, and my next bill will come with the same amount, even after these days that I am not using it. I have now to commute my daily 60 miles walking 25 minutes to the train station to catch a train. I have to ask my neighbor to take my child to the day care. I have a hip replacement and have to walk distances that I should not have to... because I LEASE A JEEP!!! I am paying for this leasing!!! The dealership tells me to ask a loaner to the Customer Service. The Customer Service tells me that it is waiting for the dealership to decide on whether they will give me a loaner or not. And yet, no information about when the car will be fixed. Is this the way JEEP treats its customers? Ive never felt so frustrated and disappointed before, to the point that I decided to get a lawyer to help getting my rights.

My son purchased a used 2011 Jepp Liberty with the sky slider roof in 2017. The car was in excellent condition when we purchased it in 2017. Low miles, clean and in great running condition. However no one ever notified us of the horror that was about to happen with the sky slider roof. As cool as it looks and opens, the roof is a piece of garbage. One warm summer night my son decided to open the roof to get some fresh air in the car only to find once he got home that the roof was never to close again. We tried and tried but to our dismay the roof would just not close. SO then the next step was to call Jeep. We just about got laughed at on the phone, with the service men telling us they no longer make the parts for the 2011 Jeep Liberty and basically we were screwed. Hmmm a 2011 and no parts. How can you explain that. Now what do we do with this car??? We can not sell it, we can not trade it in, we ARE STUCK!!! Now we have contacted an auto body shop that can possibly take a roof from a Jeep Liberty with the same sky slider roof, that was in an accident and put it on my sons vehicle.... for $3,000 dollars. So now, my son still owes $7,000 on the car and we HAVE to invest another $3,000 just so he can drive the damn car. I will never ever buy another JEEP in my life. This car has been nothing but a headache and the Jeep dealers are horrific people.

Intermittent power and performance issues @30000 kms. Disinterest from dealership because fault not present when vehicle presented and onboard computer not programmed to store faults. Had to put up with problem till local mechanic discovered split in turbo hose. Microprocessor fault resulting in no headlights, no wiper/washers, no turn indicators. Dealer offered appointment to investigate in 3 weeks. No diagnostic assistance offered to local mechanic. 140000kms lower control arm ball joints on front suspension dangerously worn. Quoted $1400 plus labor to rectify. I have owned many vehicles and never had ball joints fail at this mileage.

I have had my Jeep Wrangler Sport Unlimited 4-door since September 7, 2012. The first heavy rain we had here in San Antonio, Texas left the driver side floor with a small puddle of water. The next screwed up thing that happened was the zipper broke on the rear window on the drivers side. I took in the Jeep to get the leak fixed; it still leaks. I contacted the dealership (Ancira Chrysler Jeep Dodge Ram in San Antonio, Texas) and found out that the service department has to find someone to re-sew the zipper. They have to find someone who will do this within the price Chrysler gave them. I paid a lot of money for this Jeep and the last I want is to have my zipper sewn back on! Thats **! I want my window fixed correctly! And if the whole top has to be replaced, then replace it! Its your screw up and you need to fix your screw up and if its going to cost you, too bad! Dont forget Chrysler - we bailed your ** out of trouble and you owe us! Get your ** together and fix your problems!

No wonder used Jeeps are being sold just under the warranty expiration for such a cheap price! GOOGLE any used Jeep and youll think youre getting a deal. Bought this vehicle from Duluth Dodge Chrysler, it was a 2014 used with 29,000 on it. It seemed to start to have odometer issues and so the odometer was replaced under warranty. It would reset miles traveled so I couldnt get exact mileage on it. I hadnt problems with it until it hit 87,000 miles, and suddenly an obscure diagnosis from the dealership, considering, Jeep and most Chrysler products have had this problem for years. First the ETC (throttle control light flashed) while traveling 30 mph uphill and then car sputtered and almost stalled out. Situation didnt happen again for another week, just after having new brakes, and rotors on the rear. The brakes didnt wear evenly either, but not much of a concern over that at the moment, considering the car is now undrivable.While leaving a parking garage, the attendant left the vehicle run, and when I got inside, the ETC, the Engine Light, and ESC lights stayed on. Car, stalled, I followed directions by shutting car off according to the owners manual (which is a dead giveaway Chrysler has seen this issue before) -- however, I had to inch my way home with several stops, stalls, and at one point the car jumped while I had my foot on the brake at a stoplight nearly hitting a pedestrian, because it idled so high, the entire instrument panel lit up like a Xmas tree. It just went to the dealership which I could only afford a one hour scan $220 bucks to have them say it must be an electrical issue and they had all kinds of codes come up.I mentioned to them that this issue is fairly common with Jeeps but again, they are covering their ears and perhaps its a problem they cannot fix because they have no idea how to repair it. They called and said, theyd like to see if they can save me money and perform some type of pigging back wire connection to the throttle. They said it was the throttle that wasnt getting enough juice, but there must be a short somewhere, but it could get expensive trying to find it, so here was their short-cut alternative.Ive read other posts here about the wires shorting out because theyre too close to the camshaft or catalytic converter... I wouldnt know -- but I do know that Chrysler has been STALLING ON A RECALL for this problem for years. Had this happened on the highway and if it happens on the highway, somebody could get killed, and Im sure theres been a few that have. Chrysler needs to have a class action lawsuit brought against them. This is a life and death situation that doesnt have to happen.

Bought a new JL Rubicon from the dealership. 4 days later the handle falls off. Took to dealership. Waited an hour for them to tell me they needed to order parts. Next day go back and they have wrong parts again. Of course after another hour wait. They couldnt even tell me when the parts will be in stock. Just that its a new model so could take some time.

2017 Jeep (4 Cyl) - Rented one from Enterprise while on vacation and drove it about 200 mi over three days in San Fran and Napa. Flat out not bad but has so little power on hills (drive back roads of Napa/Sonoma that it had less power than the K cars of the 80s which had 110 HP engines). I mean on steep hills, floored you couldnt get more than 25 MPH. Door locks did not work so had to press them down by hand and car had overall cheap feel to it. Would never buy one and if this is what AMC is turning out, its back to the 50s for that car company. Oh, the noise inside is about the same as take off in a 727!

Have a 2009 Compass covered less than 19000 miles from new. It has a fault which causes the engine to go to limp home mode. The local Jeep dealership has carried out various works to a total cost of nearly 1000 euros, but cannot cure problem. They are now suggesting further work of around 10000 euros but are not sure if this will solve the problem or not. Jeep seem to have no idea what the problem is or how to fix it. I am at a total loss as how to move forward... Pay 10000 euros which may or may not cure the problem or scrap a virtually new car because the manufacturer is unable to repair it. IF YOU ARE THINKING OF BUYING A NEW JEEP, THINK AGAIN.

I purchased my 2007 Liberty used in 2009. I immediately began having trouble with the windows. The mechanisms were faulty and all the windows fell, one by one! Although the warranty had ran out, Chrysler replaced all four. Now, its the air compressor! They said the compressor, dryer and lines all need replacing which is going to cost an outrageous $1,100.00! Ugh! I will have to get a loan in order to pay them for the work they are supposed to be doing, which has not been done after a week in the shop. I waited a week, called and checked on my Liberty. Well, now they cant find the parts! All the dealer’s list has having them on their shelves, but they actually dont. This past February, I actually thought about trading it in on a new Honda Civic. Yes, I am feeling a hard kick in the backside right now for not doing it. Let this be a warning to all those that are looking to go with a Chrysler product. Buyers beware!

My Jeep Liberty 2005 all of a sudden would not start. My husband, who is a mechanic, researched the problem and tried to buy the part from our local dealer. We were told that the part was not serviceable and we would have to buy a re-manufactured steering column for $800.00 + core charge. Catch was that over 800 people were ahead of us on a waiting list. We researched online and, thanks to my husband, found the part needed. It was an ignition actuator pin that was under $40.00. It solved the problem. $800.00 vs $40.00, not a question. For others out there, the part number is 924-704.

I have a 2010 Jeep Liberty with less than 50,000 miles. I have had it serviced 3 times. It will drive fine for a while then stall. This is very dangerous. It had stalled on the hwy and once when my baby was in the car.

The water pump on my 2009 Jeep Liberty went bad at 35,000 miles. It is 2 weeks out of warranty and they will not fix it. To top it off, when the case manager said that they will not approve the fix, she would also not let me speak with her supervisor or anyone else. Apparently, they let their lower level case managers make the final decision. A water pump should not go bad for 150,000 miles on todays vehicles. I am starting my anti-Chrysler/Jeep campaign today. I will never buy one again. It is a shame that this is what American car companies have come to. They cant design and make equipment that last past 35,000 miles without breaking.

2014 Jeep Grand Cherokee Summit - On November 17th, after about 30 seconds driving forward, the car shifted from 2nd gear back to first gear. The car practically skidded to shift back to first. I was thrown forward in the car. Luckily, I wear my seat belt. It would not shift out of first after that. The engine light came on. I had it towed to the dealership where I bought it. They said something is wrong with the transmission. They said they could not fix the transmission, but would replace the entire transmission. They said with a car this new, they do not have the knowledge to fixing the transmissions. They replaced the transmission and drove it 200 miles. They said it is fixed. I picked it up on a Monday, November 24 and drove it home. The next day, I had the problem again. When turning on 4 lane road (2 in one direction and two in another), the vehicle started to go across the intersection. It appeared to try to shift to 2nd, but the car stopped moving (like it was in neutral). I had to start blowing the horn as oncoming cars were coming at a high rate of speed. I could have killed. I immediately call the dealership. They picked the car up and drove it back to the dealership. They ran numerous tests on the car and could not duplicate the problem. They called and told me the car was ready.I have severe reservation about getting back in a vehicle that I could have been killed in and drive it away when I know, the dealership knows and Chrysler knows, they couldnt duplicate the problem and they didnt fix anything. So, basically, I will be driving a ticking time bomb that could blow up at any time. My wife, kids and grand-kids could be in jeopardy and other drivers on the road. I paid over 50K for this vehicle, only to find myself stressed out over this fact. I cannot get back into this vehicle knowing nothing was corrected and I was almost killed.

My wife was driving our 2010 Jeep Liberty and pulled out from a red light. The Jeep would not stop accelerating and she was going 60mph in a 25mph. She was pushing the brake with one foot and holding the gas pedal up with the other foot to try to get it to stop. It wouldnt stop until she put it in neutral. The brake should override the gas pedal but didnt. This Jeep had the APP sensor replaced due to defect 11 months ago and after being towed to dealership, I was told it was the floor mat that came with the vehicle from the dealership. It was towed back to our home where it still sits undriven. I cant believe after two incidents they act as if we are making this up. There seems to be issues with Jeeps drive by wire system and the APP sensor is an issue. Why not leave the old cable system alone? It worked fine for 50+ years.

I purchased my jeep in February of 2015 from Mancaris Chrysler in Oak Lawn, IL. My experience with the purchase was horrific, as they sold me a 2 wheel drive for the price of an 4X4. Tried to tell me I had an 4X4, but my insurance company stated that according to the VIN it was a 2x4. They argued with me back and forth before they finally said the insurance company was right. You would think they would give me a 4x4, no, they did not without me having to put an additional 2 thousand dollars down on it. Okay, I did that. Got my 4x4 and moved on. Then I get the recall notice for R01. Took it in of course and afterwards, the Jeep did not drive the same. A lot of jerking/coughing going on. When I stop at a light, and when the light turns green, I go forward, the Jeep stalls before it would go. Same thing occurs when I make a turn. It could cause someone to run into me from the back because the Jeep stalls. Okay, took it back in, but then I got the recall for a R05. So while getting the second recall done, they were going to look at the issues I explained as well. When I left they said they looked at it and all was fine. Well everything was not fine, it continued to do the same thing. Took it back. They tells me that my 9.V engine is causing the Jeep to do that, and that is the way it is and nothing is wrong with it. On the way home, my entire dashboard goes dark and the ceiling light keeps popping on and off. The next day the check engine lights comes on. Took it back in, but to a different Jeep service department. They had it all day, only to tell me nothing was wrong. That was two days ago. Today while driving to the train station, my check engine light comes on again. WTF!!! Jeep is a piece of JUNK. Please DO NOT PURCHASE A JEEP!!!

I have owned several Jeeps. Affordable 4 wheel drive vehicles, many options available, no shortage of available dealerships if in need of service. I love them for winter driving. Very stable and sturdy on snow or ice. Many options for purchasing.

I bought a 2017 Jeep Rubicon 2 months ago. It has 3000 miles on it. We were driving along a driveway @ 15mph 2 days ago and the back window of the Jeep EXPLODED shattering into hundreds of pieces (as its designed to do). We checked around the vehicle and could find nothing that would have caused it to shatter. We are traveling in CO, so took it to the nearest Jeep dealer who, indicated to my husband that they could not even LOOK @ it for another MONTH. They then referred us to the local auto glass company for repair. When we asked about warranty, the dealer said it would be our insurance - not warranty. When I outreached to Jeep/Wave, they indicated that, without a jeep dealers diagnosis they could not provide warranty coverage so we would have to use our insurance to repair it. They also indicated that they could not force their DEALER to perform the diagnosis in a more timely fashion. All this leaving us to pay out of pocket for the replacement OR drive around CO for the next month waiting for the dealer to find the time to diagnose our window. Shoddy warranty coverage Jeep. Shame on you!

I have a 2008 Jeep Patriot. Two years ago the transmission fluid light came on and immediately my speed went to around 20 mph. This was in a freeway construction zone. We could not get off the road and limped along at 20 mph until we could get into a parking lot. How we survived that I dont know. Traffic was zooming around us in restricted lanes. It was taken to a nearby dealer who could not look at it until the next day. And then they could not find it. They would not even drive it.Back at home I took it to a local dealer and after 6-7 weeks of them having my car, Chrysler agreed to a new transmission. One year later when it was hot, it did it again. I find in cold weather season this is not so bad but when temps hit 80 I cannot drive faster than 55 or the transmission fluid overheating light comes on. Today July 27 2014 temps was 102 and my 92-year-old mom and I sat in the boiling heat on the side of a highway because it happened again. Not just once today. TWICE today.If someone wants to have a class action suit, let me know. Because Jeep maintains there is no problem. I will never own another.

I ordered a 2012 Jeep Liberty Jet from the factory. The engine ticks loudly, while in idle, and never stops. At 50-60mph, the engine shudders, vibrates and has a roar to it, sounding and feeling like the wedges you go over, to slow your vehicle down. It has 700 miles, and these are from going to the dealerships, and independent mechanics. 3 dealership trips, and 2 trips to independent mechanics. Chrysler refused to do anything about it.

While driving on vacation, on the 2nd day, my 2008 Jeep at 41,138 gave out on the transmission. I had to stop in MS State for repairs costing $3,699.13+135.60 car rental. Upon returning home, I called Chrysler who is willing to pay only $1,500 with no explanation or were concerned as to why the Jeep did what it did. I have been at this since August 14. Today, I am told the check for $1,500 is on the way but I have asked them to reopen the case as I am still not satisfied nor was I given any reasons except that the Jeep loaner has any warranties. It seems the Jeep had three years, 36,000 and no more. My question was whatever happened to power train warranty of 80,000/100,000?I find Chrysler staff incompetent to do their job in dealing with their customer and has no lack of concern over this early transmission issue with the Jeep. Mind you, they acknowledged it is an early problem but because they feel there is no warranty with the car, they were not going to further review why the transmission failed. They never called the dealership where it was repaired to this day. I have reported them to the TX AG and NHTSA/DOT and will continue to post this issue on any website that will alert any consumers on this automaker. Now that the case has been reopened, I will wait and see what the outcome will be the second time around. There was a day when I asked for the Chrysler corporations phone number. The operator gave me to their roadside assistant line.I am very angry and very frustrated at the way I have been treated. By the way, they not only asked me for the repair bill. They had the gall to ask me for my credit card statement to show that I really did pay for the repairs of $3,699.13. How do you like that for treatment by Chrysler Customer Care? I would like all Chrysler owners to review their warranty and those that are thinking of buying any Chrysler products, read the warranty book before buying their cars.

This is the first Jeep product I have owned and so far, I am really happy with my purchase. The Jeep dealership was super. Great service and friendly staff. I can see all of my future vehicle purchases being Jeep products also. My only problem I have encountered is that my kids are way too close to me and each other. Im used to a minivan and the distance between us makes long drive a more bearable. Lol. But other than that, I like that the Jeep Renegade is at a very fair price. I also like the touchscreen stereo, which is standard in most vehicles these days but still appealing to me.

I am a lifelong Jeep owner. Only ever had 2 cars that were not Jeeps. Always been a big fan, until my last two. I have had nothing but problems with my last two cars, which were purchased new. The defects have been ongoing since purchase. They have all kinds of electrical problems, all warning lights coming on for no reason at all, including the check engine light. The car will often not start or turn over at all, even though all the lights come on when I turn the key. The back gate on my last Jeep snapped for no reason at all. They fixed it 4 times and each time it would snap again immediately after being fixed. When I take the car in for service they tell me they can find nothing wrong, over and over again. I even have video, but it does me no good. They know that Jeeps keep selling, so they do nothing to help. After repeatedly taking my Jeep in for service and getting no help, I am selling it and will not buy a Jeep again. It is 2 years old.

Just hit 22,000 miles on my new 2017 Jeep Willys, only highway driving, less than two years old. The factory installed tires are in need of replacement. If you are planning on buying a one then request that the factory installed tires are replaced with a more reliable tire. A couple donuts from Dunkin would last longer than the factory installed tires.

I have a 2009 Jeep Liberty, 2 weeks after I drove it off the lot I noticed that the heater was not working. Took it in and the heater core had blown. Since I had this Jeep it has blown 4 times!!! The dealership (Suncoast located in Florida) and manufacturer will not help with the repairs. How can the same thing malfunction 4 times? How could they not help with the repairs of a part that has malfunctioned 4 times? I was sold a lemon! And will never purchase another Jeep again.

Ok, I have a few gripes and one really weird scenario for ya. I too have replaced the window motors on each door several times and have the problem code referring to the emission leak that cannot be found on a 2003 JGC. But the weird thing that happened was that my wife walked up to what she thought was her car and unlocked it with the key fob, and when she got it open, she realized that this was someone else’s car. The alarm went off when she opened the door and she could not turn it off using her key fob. Now her remote will not open her car either. Funny, huh? So for the guy near Charlotte, NC with SC tags, thats why your remote doesnt work now! The car still works fine and I think I can reprogram the alarm system even if I have to take it to the dealer. Strange that we could unlock that guys car though. I know there are a finite amount of codes to go around, but what are the odds? Im lucky that mine works still.

I bought from Carmax a 2006 Liberty. Horrible on gas miles and noise in the back wheels that Carmax service did not fix. So worried after 3 months, I went back and took 2010 Patriot with 51k. Such bad decision. I regret so much. It is a fun car but full of issues. Suspension and brake noise in the first week. I tried to get fix. Two months with this car, 6 times at Carmax service, 2 weeks with rental car. Service and sales managers trying to figure out a stupid drum brake noise. The last time, they suggested take other car. And I did. The worse car brand ever. Never again! What a shame!

My 2019 Jeep Cherokee Trailhawk with 19,000 miles on was great right up until the Power Transfer Unit failed which in turn cause the transmission to catastrophically fail. Jeep is refusing to cover the $13,000 repair bill under warranty. As I was coming to a stop at a rural intersection, I got hung up on a small snow drift. After about 30 minutes of getting in and out of the car while trying all the different 4x4 modes and shoveling, everything exploded. By exploded, I mean I was picking up shrapnel off the ground and transmission fluid was pouring out. This happened while the transmission temp gauge was no higher than 180f. When a person is stuck in the snow, it usually requires spinning the tires a bit, trying to go both forward & reverse, etc. I wont say I was babying the Cherokee, because I wasnt, but I was not revving it up to redline or being overly hard on it. Jeep of course is trying to say its all my fault but as of this moment, they have not released any specific details to me on exactly how it was my fault or what the criteria is for it being my fault. I do know that after buying a brand new $40,000 Jeep vehicle, I wont ever buy an FCA product again. Dont believe the all weather capable hype, the photos I have prove that it isnt!

My 2007 Jeep Commander has had a no start no crank issue for over a year. I started by changing ignition switch which fixed the problem for 6 months. Problem came back, changed battery. Problem returned 2 weeks later for good. Changed ECM as per service bulletin.

Lemon Law help with 2016 Jeep Latitude 3.0 FWD: I bought a new Jeep from Nyle Maxwell Chrysler Dodge in Austin, Texas. From the get go, they allowed each bank to pull a hard pull credit instead of pulling one and telling banks it was a soft pull. This tanked my credit, but I digress. From the start, the wipers failed during a storm. They came loose and grabbed the other wiper and I couldnt see past 100 yards on a one lane toll! Only by the grace of God did I not crash. I found the closest Dealership and called, but service didnt care that I was traveling through Houston. They told me to leave it overnight.I tried Rivercity location and the service manager saved the day when another service guy laughed at me when I told him I nearly could have crashed. Betty, the Service manager told me to come right in. The rain was less violent by then. Because it was a new version of Jeep, they had no parts and took the wipers off a new vehicle. A month or so later, there was a recall on wipers, which my Dealer handled when I took my Jeep in for a cruise control problem. The cruise control would not maintain a 2-3 mile range after going down even a low grade hill. It would go up to 12 miles more, and then attempt to slow, but it wasnt a smooth transition. It was Jerky, but not dramatic, but unacceptable.They updated the computer, installed new wipers and told me that maybe the cruise control would fix by update... but it did not. I would add that I was given a rental car, but find it unacceptable that you make an appointment, and they cant look at it for 4-5 days! There seems to always be recall backlogs! The second time I took it in, I allowed a guy in service to test drive it home and back. My advisor drove it, too, but because no codes came out on computer, they couldnt do anything. Both also said that the cruise worked fine... so, I go pick it up and bam! It still does the same thing going on a hilly area in San Antonio, but not huge hills, just low to medium grade hills.As a side note, I use my car to earn money, and each time they test it and give me a rental, I am without any way of making bank! My first oil change was a normal one, averaging 21 mph, but since then, I use full synthetic and it went to 24 mph. I came to work in Austin, and the auto stop and on feature stopped working. This affected the RPM, which now never goes down to zero anymore. Ive burned through a tank of gas after only 150 miles, getting 19 mph! Of course this was on a Friday afternoon, too. So, I cant earn what I need, defeating the purpose of coming to Austin, and next week SXSW travelers begin to arrive. I CANNOT AFFORD TO MISS IT, YET CANNOT AFFORD TO DRIVE THIS LEMON!The other issue is when the auto stop feature was off and I would go down a steep hill, the brakes would come on and slow me down! This sounds like a transmission problem, too! Is Chrysler waiting for the warranty to expire? Ive got nearly 25,000 miles now and need help to get rid of this lemon. There is a lemon law, right? Angry and broke!

Hello, our beautiful Jeep Liberty with 57,500 miles has a broken spring loaded draw curtain to cover the luggage area. It has completely quit retracting and seems to be coming apart. I am the only person to handle this and Im not rough on it. I need it working to keep my golf clubs out of sight and now cannot do it. The great dealer here in Slidell, La says they can fix it for $250.00 (with a new unit)!!! I want information on how to take it apart and fix it and cannot get a answer from the Jeep co.

With less than 3,000 miles my trans (2018 Jeep Compass Limited 4x4) malfunctioned while on the expressway. I lost all power to the engine. Thankfully I was able to exit safely. Towed for service to the dealership. Valve body harness replaced and said it was good to go. Driving home from the dealership it wasnt shifting correctly and eventually had no gears at all and need to be towed back the next day. My car got a new transmission. The next problem was the front windows wouldnt roll down. Back for service, a corroded module inside the door was the problem. No explanation as to how or why this happened other than it must of been installed that way. Picked up car the next day and while driving home my HVAC would not switch modes, and the navigation system came up without prompting, returned within 10 minutes from pick up and back in for service. Its been in the repair shop 4x in less than a month and currently in for a week today with latest electrical issue. Thankfully my service department is backing me when I say this car needs to be taken back and Im currently working with my dealership to make this happen. I have zero confidence in its dependability and am afraid to drive it.

I bought the Jeep in 2012 and it has been back to dealership more than 17 times. I have tried and DID everything I could. I cant enjoy my Jeep at all.

I bought a 2007 Jeep Compass a little over a year ago. Having problems with the CVT transmission. Any other Compass owners having any problems with transmission overheating and high RPMs but cannot pick up speed?

2017 Jeep Renegade, problem car: 56,000 miles power steering went out, belt is intact, Power steering module is bad, must purchase steering rack (not sold separately) with module. Repair cost about 2014$ plus tax. Will not be purchasing another Jeep product. Had Dodge Journey with 89,000. Did not have any problems.

I have had to replace three of the four window regulators and the fourth also needs replacing at my own cost.

Where do I begin? I bought this Jeep brand new and outright with 36 miles when I drove it off the lot. It was great until 40,000 miles I had to replace everything in the front end. Mind you this vehicle is not used for off road. It is used for basic daily driving to and from work, errands, etc. After that was replaced I made a turn only to have scalding hot water pour into my driving foot while wearing sandals. I took it back to the dealership and asked to be notified of the problem before it was fixed. I was not called until the end of the day when I was told to pick up my vehicle. I was then told it was a clogged AC unit and was charged $300. They did the work without my consent. The troubles kept coming after that! About a year ago while driving down the road, my car began to violently shake with my daughter in the vehicle with me. My tie rod broke while driving about 40mph. Luckily I did not crash and was able to gain control of the vehicle and pull off the road. That makes the second time things in the front end were replaced all before 100,000 miles. I am now over 100,000 and no longer have a warranty. Two months ago I paid 1,000 for engine issues. My traction control light is always on, now my check oil light is on and dinging over and over while driving. There is a sensor failure that informs the car of the oil pressure. I have plenty of oil. Then I went to leave for work and my Jeep would not release the shifter out of park. Upon research this is an electrical issue where the transmission does not recognize the brake is being pressed to release the vehicle out of park. I was finally able to get it out. My blower motor for the hot and cold air does not work and needs to be replaced. I also have paint bubbling up right above the windshield and the roof of the vehicle. Not sure if this is related but in New England winters like this past one where we have a ton of snow and ice I have water that leaks into my interior light and comes through the light. So basically my car sucks and I thought I would at least be able to get two more years before I had to buy a new vehicle but this is not the case. I am having more and more issues! So from 40,000 to its current 119,000 this car has been nothing but a headache! I am so disappointed and so badly want to call Chrysler and tell them all the issues Ive had in a basically brand new vehicle (I know its not now but at 40,000 it still was). Ive owned many Jeeps over the years and I will not be purchasing another Jeep!!! I dont feel safe even driving to work in this POS!!! It looks nice on the outside but just ask me about the anxiety, stress, headache and money this vehicle has cost me and you wont think its so nice!!!

My mom had purchased a brand new 2003 Jeep Liberty sport in 2003. Everything was good with the car for a while except it idled high and then the fan went out. When we had that replaced, the ABS light came on and really has never turned off. The mechanic had unplugged wires and messed with fuses, but it never was fixed. There also was a recall on the lower ball joints, which took forever for the dealership to send to us. Now here is the interesting part, we live in a remote area of Alaska and it does get cold. Last Wednesday, I went out and started the jeep and it ran about 10 minutes before we heard this loud boom in our house. I looked outside and the car had blown up and was on fire back by the gas tank. The car is a complete loss, the whole inside was burnt to hell, there was nothing left. The fire department said the case was an equipment malfunction. They think either the gas line or tank froze and then cracked or something. I have read online about the gas tank problems other Liberty owners have had and that is really scary. I am just thankful no one was in the car and no one was hurt.

I financed a new 2007 Jeep Commander Sport. The first of many visits to the dealer was reinstalling the software. Then, we experienced on occasion, when all the gears on the panel lit up, and our truck wouldnt drive over 20 mph, which we recorded. I took it to the dealer, and never duplicated the error (software got updated). A couple of months later, the passenger speaker had a recall, and the dealer fixed it. A few months later, we noticed on cold days the idle would drop, as it was going to shut off. Also, on stops, the idle would go up, as my foot was on the break pedal. This got me worried. Once, a pedestrian walking in front of me thought I did it to scare them. I took it to the dealer. At this time, I knew the staff at Long Beach Chrysler Jeep personally, so they tried duplicating it. Of course, it wasnt. Months went by, everything was cool, I guess, then there was another recall on the side air bags. Before I go on, I forgot my wife was in involved in an accident, as she was leaving her parking spot. To get on the street, a driver clipped her tire, and pushed her forward six feet onto a parked Lexus. No airbags were deployed. They inspected something like the black box, and said she was traveling at a certain rate of speed to deploy. Whatever, my wife was at fault. The problem ended with the self idling after the last software upgrade.At 30,000 miles, I needed to service the transmission. I thought about taking it to a local shop. To my surprise, my truck didnt come equipped with a transmission dipstick. The dealer, or someone with the latest tool could only check it. At this time, I had moved to Bakersfield, so my choice was to take it to the local Jeep dealer. They noticed there was a leak on a seal. My warranty covered it, but had to pay a $200 deductible. It was smooth sailing, until my turning signaler started acting up in November. It was broken, so I had to replace it, and again, I had to pay a deductible.A month later, I noticed outside air coming in through the vents, but my fan cycle was off, and air was in recirculating mode, so no air should have been noticed. I took it in, in January 2012, to see if there was a recall, or maybe something got disconnected. The Bakersfield Jeep dealer would charge a diagnostic fee, and if the part was covered in warranty, they would waive it. They found the actuator needs to be replaced, and its not covered by my warranty. They gave me a discounted quote for $850, but got me for my diagnostic fee. I knew it was a problem with the outside air coming in, so when I took it in, I told them it must be some kind of damper, that opens and closes like a door. Why couldnt the dealer tell me that only major AC components were covered, before they took my money. So now, my warranty is expiring, and Im shopping for an extended warranty service outside the dealer. Since I have a pre-existing problem, a new warranty will not honor it. Unless its another component that leads to that problem.Another issue I experienced about 2 years later after purchase, was my passenger mirror needed to be replaced. The long beach dealer fixed it. Prior to that, my gear shifter got stuck, and needed to be fixed. The dealer fixed it. Within the third year or so, I was living in the valley, and it gets hot. I turned the AC on, and a real foul muggy smell would come out of the vents. I took it to the dealer, and they had report that the condensate drain was plugged up. The dealer fixed it and even cleaned up my AC vents with some fancy spray. Im finally going to be done paying it off in a few months, and have no plans of ever buying a Chrysler/Jeep vehicle. For what its worth, now I think Ill have to buy an extended warranty elsewhere. I hope my issues get resolved with whatever service contract I purchase, and hope its not the actuator that the dealer said was faulty. Im not planning to get rid of it for now, I will drive it until years of newer warranties are expired.

Fuel blow back is well documented on the internet with Jeep and Chrysler models. Recalls have been initiated on some models, namely 2007-2009 Wrangler but the problem has not resulted in mass recalls. This is clearly a huge safety and liability issue for Jeep which could easily result in bodily injury, death or large loss of property as result of what is clearly a manufacturing defect. The check valve for the fuel system unlike other cars is not located in the fuel filler tube, it is in the tank itself. The cost to diagnose the problem was $146.50 and the cost to repair (replacing the entire fuel tank) is $1370.81 for a total out of pocket expense of $1517.31.The car is a single owner purchased new with only 28k miles. Fuel tanks are meant to last the lifetime of a vehicle where no collision or other mishap has occurred. There is nothing a consumer can do to mitigate, meaning no means of servicing or maintenance should be necessary. Waiting on a certain number of specific complaints or a class action lawsuit to address a problem is unacceptable. DO NOT BUY A JEEP OR CHRYSLER PRODUCT.

I purchased a 2013 Jeep Rubicon of Valentines Day 2014 from Bob Baker Jeep in Carlsbad CA including a Premium Maintenance Package for my wife. It has been a struggle to get the maintenance performed on the vehicle (oil and tire rotation). The front tires were wearing irregular causing a really rough ride and a lot of noise. I took it to the first dealer twice and they indicated that there was no problem. I called Chrysler Customer Care and they sent me to Big O Tires for an inspection. Big O said the tires were bad due to a suspension issue. I took the Jeep to a second dealership and they said it was not a car problem and it was a tire problem. This evaluation was done solely by a visual inspection. I called Customer care back and they had me take it back to the dealer for yet another inspection. They determined that there was no problem in the suspension. They determined that that the tires needed to be rotated very 6K miles or at every oil change. The premium maintenance package that was sold to me which was specifically for the Rubicon only specifies rotation to be done every 10K miles. At this point customer care says its not their problem. The dealer has only offered to pick up half of the cost (their retail price) of 2 new tires and will not change the maintenance plan to meet the minimum recommended maintenance (ie. tire rotation at every oil chance). Or I can buy another maintenance plan. I will NEVER buy another Chrysler!!!!!PS. I was able to work with BF Goodrich and independent tire dealer (Americas Tire) to get 2 new tires for the same price as the half off price of the Chrysler dealership. It includes tire rotation for the life of the tire for free. The customer care group at Chrysler have been the worst group I have ever dealt with!!!!!!!! They dont return calls or respond.

I purchased a new Jeep Patriot in June of 2010. I used the car to commute to work for about 10 months before changing jobs to work from home. For four years, the car was driven very little and at the time of this review it has less than 33k miles on it. I noticed a loud noise anytime the clutch was not engaged so I took it to the dealership. It turns out vehicle, at 33k miles, needs a new transmission, and of course, the powertrain warranty expired 4 months ago. Linda from Jeep customer services fully appreciates my concern particularly regarding the expense ($4800+). She appreciates the opportunity to review your request, but... you know how the rest goes. My recommendation is not to fall in love with these cars, and definitely dont purchase from a company that doesnt stand by their product.

The retractable roof broke and will not close completely... Contacted the dealer and was told it would take a month to get the pieces... That month is now going on five... Was given a number by the dealership to call and put in a complaint. Now I have a case number and a woman who calls me every week telling me they are working on rectifying the problem. I was told today that they are unable to make the replacement pieces at this time because the mold for the piece was lost... So now they are in the process of trying to find a manufacturer to make the mold to make the piece... then make sure it is safe for the public. REALLY... I call BS. They need to take this car back and return my money. This cannot be legal. I am making car payments on a car I cannot drive safely... Do they not realize God forbid someone drives their car like this and gets into an accident and is ejected from the car and dies because of a faulty roof. Lawsuits up the butt... This is just ridiculous. I WILL NEVER EVER BUY ANOTHER JEEP EVER. This is such bad business on their part... and I will tell anyone who listens to me to never ever buy a Jee. They should be ashamed of themselves.

Two 2007 Jeep Liberty Limited had trouble with windows malfunctioning, and is still ongoing.I replaced the AC compressor a year ago. The Jeep does not cool effectively after less than a year. The dealership stated it will not cover AC compressor because it was under warranty.I’m not sure if they put a rebuilt compressor or a new one or if it is another problem. The dealership rode with me and stated the system is working but maybe it is an electrical problem that warrants investigation. I have 50,000 miles on it.

We bought a 2018 Jeep Wrangler. The Stabilizer shock went out at about 6,000 miles. The rear end went completely out at 12k miles. Never been off-roading either. Been at the shop for two months now. Cannot get parts. Keep getting the runaround and parts not expected for another two months. Got a Wrangler rental, stabilizer shock went out at 6500 miles on the rental... I wish I could get my money back. I do not recommend them at all.

First - I never wanted a Jeep, but my husband came home one day and just like on the ads he said, I bought a Jeep! You did what??? I didnt believe my ears! Without even asking or talking about it!!! And he repeats again with a cheeky smile. Then I realise he isnt joking... I was not impressed! Eventually he got me to try it. Must admit he made a fine choice. Amazing value for money, drives very nice and great fuel economy. Highly recommended. The local dealership (Perth, WA) isnt providing first class after sales experience when it comes to it, but there is no fault I can find with this vehicle. Love the seat warmers too. :)

No fender for Jeep Patriot in South Africa - Ive been without my car for 5 weeks as West Rand Panel Beaters were not able to find/source a fender in S.A. They have referred me to Albert **, Parts Sales Executive of Chrysler Jeep Dodge Fourways and Ive been told to log a complaint as the part is currently being shipped in from U.S.A. How can a brand as big as Jeep, Dodge and Chrysler not have such common parts in S.A? Im really frustrated. I work for FNB Cellphone Banking and I know what service is and this is a load of **. Can I have a response from the CEO, Director since your managers do not have the time to contact me as I have sent numerous emails with no response for the past 2 days? None of these people bothered to call me!

The Jeep Liberty 2.8L CRD has a flaw in its design. The EGR valve is a high failure item in the 2.8 CRD. One of the modes is set to fail ope, with no accompanying Check Eng light. When the EGR fails open, unregulated air flows into the intercooler, causing complete failure, and then allowing the turbo to receive unregulated air, leading to its failure. This all happened in less then 3 miles last week, on my 2006 Jeep Liberty 2.8 CRD with 87,000 miles on it. $5,200 later the car is running, but what a bill for a poor design, with no bypass line. For wanting a $150 EGR valve, the motor was lost.

I bought my 2016 Jeep Renegade new. I have had it since March of 2016. I am VERY dissatisfied with it and the Jeep experience. I started having problems with it around July of last year and it has literally been in and out of the shop since. I lose gas power while driving, it just does not go. Jeeps reasoning behind no gas is the transmission is trying to find a gear. This is NOT acceptable. A car should go no matter what when you push the gas pedal down. I have had a few close calls because my car chooses when it wants to go. I have also been told turn your traction control off and this should fix the problem. I am not sure why this should fix my problem, my car should go when I push the gas down. I asked why I have to manually put my car in first gear, their response is First gear is for four wheel drive. Well, there is your problem. Thats why it cant find a gear when I am rolling forward, or turning and trying to go. Maybe it needs first gear. This is the WORST car I have EVER driven. I love how the excuses of why it drives so horribly just flow like a river. I should feel safe when I drive my car, and I dont because I dont know when it is going to happen. The problem has happened to my husband and my son.

Purchased a 2008 Jeep Patriot. Ive had it for about, oh 3 years now. After reading everyones stories, I am not sure if I want to eve go with a new vehicle, lol, only because since I have had my jeep. I have put 4 tie rod ends on this puppy as well as 4 ball joint in the last three yeas. And just yesterday, I went to pump my back tire up and I have another busted tire sensor making it the 3rd one have to replace. And now my brake drums needs replaced and check engine light has now came on. So thinking KIA is a great car, found out that will be the last car I will buy, and Ford no way Pontiacs ignition problem and Jeep Cherokee. I mean wow, at this point I think a horse would be more liable than Americas crappy cars and customer service is something else.

After a 60,000 mile service, I drove from New England to Florida, 1560 miles. Gas mileage dropped from the usual 20-21 mpg to 16 mpg. I had the local dealer diagnose the cause. No problem they say. Updated the computer, otherwise all is gut. Now getting 13 mpg around town, 15 at steady speed (65) over 150 mi trips. Checked the computer read against manual mileage calculation. They agree. No smoke, steady, smooth idle, good engine response as usual. What the heck happened?

I have a 2008 Jeep Liberty with an extended manufacturers warranty. On Sept. 17, 2012, while traveling on the interstate, I accelerated to pass a vehicle and the pedal stuck. This has been happening randomly since the first incident. I removed the floor mats to make sure that was not the issue. The dealership was able to duplicate the problem on their first try. This is not covered under the ext. mfg. warranty as it is considered an accessory (yes, I quote) even though it is listed as Miscellaneous Electrical System Repair on the dealerships service order. They want $385 to fix this issue. Chrysler Customer Care said due to your cars status, and you being the 2nd owner, theres nothing we can do. First I dont see how an accelerator pedal is an accessory and secondly do not see how this should be my liability. Im extremely frustrated and angry. Anyone else have this problem?

I buying Jeep Patriot 2014, 6 month ago I start heard noise first. The brake, when I back up make noise the pads. I brought the car to Jeep Chrysler. The mechanic told me that noise is normal, for me not, because is brand new car. So now I have squeak noise in the suspension, so I found out in Google cars noise problems. They show exactly the noise and the problem and where they need to fix. The car its not bad for the price but so many noise for brand new car. I hope this can help to anybody.

First of all, I want to say that up until this last purchase, I have been a loyal Chrysler customer since the 60s and have purchased about 10 of their vehicles including this 2011 Jeep. My wife and I traded our 2001 Durango 4x4 for the Jeep to be able to continue occasionally exploring back country areas in the Carolinas and Tennessee with the option of a removable soft top. Everybody knows that Jeeps are supposed to be Trail Rated, yet they sell a vehicle that if used off road (just gravel roads) that it will burn up the transmission due to excessive fluid heat. If we did extreme off-roading (mud bogging or rock climbing) like you see Jeeps doing on TV, I might accept having to install additional equipment. Im told by Jeep Customer Service that if I want to use my vehicle this way, I have to pay for installation of an additional transmission cooler. Why didnt the Engineers incorporate that into the vehicle in the first place? I understand they reconfigured the standard cooler into the A/C condenser vs. the Radiator. Did they Trail Test it? Are they willing to lose loyal customers over a couple hundred dollar part? They do install the factory cooler if you get the tow package, but I didnt plan to tow anything with my Jeep so it didnt concern me that the one I bought wasnt equipped with this package. Since Ive dealt with this particular dealership for over 20 years, Ive called and asked for the owner to respond by phone to see if he is more honorable than Chrysler.

I would like to let it be known that Jeep compass is very unsafe. I went for an oil change to find out my steering wheel is ready to go out of control. The Jeep is bought on 2008 and only driven to and from work. The local driver said it’s loose and want to charge me over $1,000 to fix not only that has terrible blind spot which is unsafe. I had a Caviler for 13 years and never had something like that happen. There should be a manufacture recall.

I love my 2018 Jeep Compass but I am having issues with the back up camera. I have had the camera replaced once. This didnt resolve the issue so the radio was replaced. It started having a black screen again. Finally the dealership was able to see this issue and they are ordering yet another radio Another issue I am having is the drivers side seat panel keeps popping out. No Im not morbidly obese. This has been fixed 4 times. I just picked my truck up the Friday after Thanksgiving and it is now back broken. Was told by the dealership these issues are known issues and that I am going to keep having them.

I bought my Jeep Patriot new off the lot. In fact I bought one that wasnt even on the lot. They had to ship it in from up country. I fell in love with the look and feel of it as soon I saw it. Ive put 90,000 km. on it which is a little more than normal and I havent had one bad experience with it yet. As long as you dont count going to the dealership for maintenance. But I solved that too. I just do it myself now. I obviously cant do everything myself but I do the majority. Ive always wanted a Jeep, but could never afford the $35k price tag. That is until they made the Patriot. Its still the same old Jeep style and attitude but with a little more road etiquette behind it. I know I wouldnt be taking it rock crawling, but since Ive modified to its max, I can go just about anywhere. Through rivers, anywhere you take your F-150, Nissan Xterra, Dodge Tacoma, Ill be right there beside you. Im 110% satisfied with my Jeep, and I wouldnt trade it now for anything.

Its a 2007 Jeep Compass with 42,000 miles. This has been the worst car ever! This will make the second time the clutch is failing, both times within less than 12k miles and a little over a year. First time it happened I knew it could have not been my driving ( I never had issues with clutches before and I bought it brand new). The dealer replaced the t/o bearing and clutch plate. The dealer was in shock because they had no clue what caused the clutch and bearing to shatter.Now I am at a second time, out of 3/36 warranty and I am ** because the dealer did not know what the root cause of my problem was. The sad part is that this is not the only problem with the car. It has had multiple issues that the dealer can never catch it doing. I mean it is awesome when it decides not to start. No battery click, no starter engaging, no cranking, nothing. Then 10 mins later, oh it starts fine.

I bought a Renegade 2015 and allegedly sold me a warranty against MECHANICAL MISTAKES; I signed a paper that says INSURANCE OF MECHANICAL FAILURES; It turned out to be a guayazos insurance and wash the seats if they are stained. The collection of the policy was $895.00 and the insurance has an invoice of $240.00 which I have a copy (MAPFRE IS THE INSURER AND THE INSURANCE IS CALLED AUTOGUARD). I can say that the Renegade Jeep is a crap is only aesthetic and the warranty is very short combined with the dealer who cheated me, not even gave me carpets or accessories any further, they promised change of oil for 2 years or 8 changes of oil but As the Renegade uses synthetic oil they only honored me only 4. I have already invested around $1000.00 and right now I am without a car until possibly on Monday the vehicle be repair.

My rear passenger window has broken for the 4th time. This time, I had had enough so I contacted Chrysler to request payment for the repair. Two weeks later, and after the most frustrating customer service (or complete lack thereof) experience I have ever had, the window is still broken. I am so fed up with Chrysler. Clearly, they have a defective product on the market. They simply dont care and refuse to issue a recall. It is deplorable. I have also had to replace the transmission. And every time my battery dies, I have to get the car towed, because even after letting it charge for 30-60 minutes, the car dies the minute I put it in gear. I am making sure everyone I know understands how incredibly horrible this company is and never buys a Chrysler product. Im sure glad my tax dollars helped bail Chrysler out. Well, I am not.

I purchased a 2019 brand new Jeep Compass in October 2019. The car radio which has all my controls on it went out on 1/14/2020. They are unable to fix it until the second week in February. Jeeps are junk and the service turn around sucks. I would never buy another Jeep again. If you are wondering if Jeep is the way to go I will gladly remind you, they are terrible on gas as well. DO NOT GET A JEEP!!

In Jan my Jeep Patriot with 13,000 miles suddenly stopped on the highway. Dealer could not find a problem. On March 3, a 150 miles from home, it happened again. Nearly got crushed by a tractor trailer. Engine light came on. Had it towed the nearest Jeep dealer. Had to rent a car to get home. After three days dealer could not find the problem and suggested I call Jeep customer service. I did on March 6th. Customer service gave case # **. Said they would assign the problem to a case manager and she would call me on March 7th. I would also get an email from them confirming case number and their agreement to pay for the rental car. Neither happened on March 7th. I have called customer service 4 times since then and left messages for the case manager to call me. No callback. I emailed the Jeep executive office on March 8 to ask for help. No response. The dealer still has my car a 150 miles from home. It is now 10 days. I would suggest you think twice before buying a Jeep.

All four lift plates failed (between 2009-2011) on my Jeep 2006 Liberty and I had to have them replaced (lift plates broke and my windows would not stay up, I was required to repair the defective parts). I received a letter from Chrysler saying they had an extended warranty to cover the lift plates (no mileage restriction, good for 7 years from vehicles in-service date) and that repairs were entitled to reimbursement. I submitted all of my receipts and required information to Chrysler. After much back and forth with the customer service reps from the Jeep customer assistance center, I was informed that they would not reimburse any of my costs associated with the lift plate repairs (total cost out of pocket for the four windows $717.85). No explanation was given as to why my claim was rejected despite my continued requests. My last request for a detailed explanation was filed about 2 weeks ago and I still dont have a response.

Jeep Compass is good on gas. I am glad I picked this type of car. It is reasonably priced for an SUV. It has great stereo and the speakers work well. I like the Bluetooth that came with it. Its nice to be hands free. Moreover, the air conditioning works great. The Compass is great, but I wish it had more leg room and reverse camera. It would be a great safety feature. Also, Id like it if the front window and side front windows had a bit more tint.

The Gladiator is just fun to drive. All the controls are in a nice position. The seats are very comfortable and adjustments are place you in a great driving position. With a longer wheel base over the Wrangler the ride and handling are enjoyable.

On or about May 16, 2012, I began experiencing a horrible mold type odor emitting from my AC unit of our 2012 Jeep Liberty. On May 21, 2012, I brought our 2012 Jeep Liberty to the service department of the Faricy Boys Jeep Dealer in Colorado Springs, CO. They kept the vehicle for two days, diagnosed the problem and replaced the evaporator core. I picked up the Jeep and immediately detected a rubber type odor. I contacted the service adviser and was informed that the odor was the coating on the new evaporator core and would disappear in a couple of days.On June 1, 2012, while driving to work, I experienced the same odor and again returned the Jeep. I spoke with the service manager, who agreed the moldy odor still exists. He suggested possibly misting the vehicle to get rid of the smell. This was unacceptable and would only mask the cause. The Jeep was left at the dealership again with a request for a loaner vehicle. The service manager informed me that it was not their policy to provide loaner vehicles. We are making monthly payments of a new vehicle purchased by us to provide necessary transportation. We now do not have use of the vehicle due to a defective AC systems or component and are required to submit to the policies of the Jeep dealership. Jeep engineers have been contacted by the mechanic and have suggested contaminated antifreeze. This Jeep is an absolute lemon and we want it returned to the dealership.

I purchased my Jeep back at the end of August. Off and on, a “electronic stability control service” light would come on. I took it into the dealership and it was diagnosed as a vacuum leak. However, the part they needed was backordered and they didn’t know when they would get it. Although still running and driveable, they could not release it back to me for safety. Since it was under warranty, I was able to get a rental, but only for five days. Only could customer care extend that time period. I waited it out as long as possible driving the wife’s car until it became an issue. I called customer care to make sure I could get the extension and was told a case manager would call me back. 3 weeks later and numerous phone calls, still not a word from customer care. Returned the rental and had to pay the majority out of pocket. Still no Jeep and customer care is silent. Now stuck with a rental car bill for a month old vehicle under warranty with 1,000 miles. I call B/S on that one. I’m pretty sure I’ll be trading in my Jeep if I ever see it again. These guys have terrible customer service and done paying for it.

This is my first Jeep after owning only Toyotas, but the last 2 Toyota trucks were nothing but trouble so I made a change and couldnt be happier. I have almost 3000 miles on the Jeep GC, its a blast to drive from smooth ride to awesome features it was worth the change. I had it in to the dealer twice for alarm install and receiving hitch and both visits went smooth. My only complaint is the sales department wasnt that knowledgeable on service maintenance. I will say that problems happen how the Dealer and manufacture handle them can make or break us as consumers on buying there product again, and laws should become tougher so we the consumer are protected.

Was my Jeep painted at 4:45pm on a Friday? And the BBB is useless - First said, I love my Jeep and want no other car. This complaint is solely on shoddy workmanship and inspection practices. At purchase, I did notice bumpy paint on the door hinges and on one hood hinge, I was not concerned at time; I was excited to get my Jeep. My boyfriend made the comment that I need to get it looked at because he thought these were air bubbles and would eventually begin to flake. Well, one of them finally flaked; I took it to the dealer. I had seen a Jeep just like mine the week before with the same paint flaws. It happened to be the same color as my Jeep so I thought it was a defect in that particular paint color. Well, the dealer said it was rust and they have seen several vehicles in multiple colors with this same issue. They said the factory painted over rust, rust?! The dealer took photos and submitted them to corporate with estimates and was shot down each time. At one time I asked my contact, “Since I brought my Jeep in at just fewer than 50K miles, you think they (corporate) may be stalling for me to hit the 50K?” He said it does make it harder to get things done “after the 36,000” is up, but we will see. Well, I guess since it is my fault that the paint finally flaked after 36,000 miles, the Chrysler Corporation does not feel they are in need of fixing something that should not have left their factory floor in the first place. I even shelled out $3K+ for the lifetime service and power train warranties, still nothing. No wonder people hate buying American goods. Our eyes for detail stink especially if you get an inspector at 4:50pm on a Friday reviewing what is about to be shipped to a sales floor. I will be submitting this complaint to the BBB, and various consumer watchdogs. Thanks for your time in reading this. The above letter is what I e-mailed to Chrysler yesterday and it was probably scoffed at because as I contacted the BBB today, via my phone, I got this automated message that told me that Jeep was one of the dealers that did not participate in the BBB’s Auto Line Program and that I should consult my owner’s manual or press 1 for the directory of the auto service manufactures, **? Companies can choose if they want to receive BBB complaints or not? I thought the BBB was there to help resolve the issues and instead it is directing me back to the corporation that does not want to resolve the product defect in the first place? Attorneys, possible class action suit as I have seen and heard of other Jeeps with this issue?

My Jeep Patriot is good and reliable. I drive easily to work every day, over 50 miles, and get around on my rural gravel roads, which can get really wet or slick in the winter and spring, and dont always get plowed quickly. Plus they are hilly, so I need 4 wheel drive often after bad weather. The engine is good, but not very powerful. I would like to feel a bit more power when I press the gas pedal. I also got bigger tires for my jeep, as the original tires were kind of small, and I wanted more powerful looking tires. Other than that, I like that its an SUV, a 4 wheel drive, has lots of room in hatch, leather seats and is comfortable. I really wanted a Jeep, as I had a Jeep in the past that I loved, with the classic Jeep look.

I am writing because of JEEP not making good on protrusion problem. This happened within the warranty period but JEEP said it was out of the warranty period. Either way, it is a factory problem that should be fixed by JEEP.

Since I purchase my 2010 Jeep Liberty, I have complained from day one about the seat in the driver side making noise and everyone kept telling me it was all in my head. It was fine. They indicated there was no noise. The noise is worse and I went to a new service department and they indicated there is a piece that is missing in the seat belt. Since it is not there, the item is not covered. Really!!! Did you ever think that maybe it wasnt there from day one?? Of course if the piece was there, it is cover but since the piece is missing they will not cover. Nice job, Chrysler.

The Jeep Patriot is by far one of the best vehicles we have owned. It gets great gas mileage and does awesome in snow. This past Christmas my family went to visit family in Jamestown NY and ran into blizzard like conditions and if it wasnt for the 4 wheel drive I dont know what we would have done. The Patriot had no problems getting us through the snow storm. We like the 4 wheel drive. It gets up and goes with no problems. Theres plenty of room for the family and groceries. We like all the other features as well. But we find it hard to look both ways when theres a passenger or youre by yourself and its hard to see down the road cause of the door frame. Other than that we dont have any complaints. My family loves the Patriot and was sad to hear that they are stop making them.

2012 Jeep Grand Cherokee Loredo - I lost control of my Jeep traveling 57-60 mph. I nosedived into a ditch, flipped over, and rolled sideways several times down a rural hwy, coming to rest upside down in a deep ditch facing the opposite direction in which I was traveling. Each roll my head slammed into the window. I did not have the strength to save myself. After the first hard slam I was just a flop. My daughter, her friend, and my 3 year old granddaughter was in the back seat. None of my air bags deployed. Its been almost a month and I still have a headache. I cant remember my phone number, peoples names, or how to get into my accounts, and Im still picking glass out of my head. Even after the several hour glass picking at the hospital. My neck and shoulder makes horrible noises, and I can barely see out of my left eye. I was wearing my seat belt, but that did nothing for my head. I just bought a new vehicle, but I panic every time I think about leaving in it. I find myself sitting in parking lots for hours trying to get through panic attacks now. Im terrified of driving now. I dont want to do it. Thank God the little one was asleep and covered up. She rolled with it. And the older kids were banged up, sore and cut up from glass. We are still all so happy to be alive. Most disappointing thing is that I paid a lot for that Jeep at 5 Corners in Cedarburg, for its safety features and they failed me badly.

2014 Jeep Cherokee latitude Lemon - Problems since January. Newest problem needs cylinder head and was overheating. Not including the tranny wobble out of 1st and 2nd gear if it even moves. I feel very unsafe driving it and opened a ticket with corporate. Contacting lawyer, they had my jeep for over 1 week, no loaner. I have called them 2 times. Shouldnt they call me and get authorization to work on my car??? Super upset because it did drive well in the snow!Updated on 02/22/2015I had to get a lawyer. There is a laundry list of things that went wrong with my 2014 Jeep Cherokee. First, the second day I had it the check engine light came on. The dealership said it was the oxygen sensor, but it wasnt bad enough to change. That happened 3 times before they decided to change it. When the light came on I would get horrible gas mileage, but thats apparently not an issue to Jeep. The remote start doesnt work when the check engine light comes on which makes sense, but when you have to wait 2 weeks for a service visit in the dead of winter, not cool. Next the touch screen failed and they had to order it. Couldnt drive it heat in winter with my kids. The manual controls wont work if the touch screen malfunctions. Then after the first week the transmission was constantly acting funny, hesitating, and the mechanic would go on a test drive with us and couldnt deny our complaints. Then the head went on the engine, it overheated. It took over 40 days to diagnose. They gave a hard time about a free loaner car. I forgot to mention they keep greasing the suspension because it makes a grinding noise since about 400 miles. The transmission is still horrible, the updates seem to be made up. I tried trading it in and Bayside Jeep in Queens would not return my calls for a trade. A hand full of time the jeep wouldnt start, would appear to be dead, then 20 min later it would start. Unsafe in stop and go traffic, because it lunges forward and wont continue. I hear a loud clunk when that happens. The transmission or engine makes a weird gurgling noise. I got a lawyer because I was unhappy having a new jeep with replacement parts in the engine. Its a huge deal, I should have gotten a new one. The lawyer got them to buy my jeep back at full sales price, but Im still losing rebates which = losing my trade in. I also had to pay for millage because of NYS Lemon Law. I dont have good credit so when I turn it in I will get back about 500.00 to start over. It takes another 6-7 months for NYS to refund tax/title/DMV fees. So I dont feel whole, and I have no idea what to get. Before this I a bmw, but it was rear wheel drive, and before that the had a 95 cheep grand cherokee that was great and still on the road. They dont make cars like they used to. Im at a loss for what to purchase next, Ive been burned by this experience.

Jeep Laredo 2014 4x4 - Like everyone says, Chrysler really does suck!! Transmission problems on 33k miles shifter recalls, wheel alignment shifts to the right. Transmission kick down to 50 when doing 60mph, dangerous. Chrysler will not help. They know everyone is having the same problem and their priority is to have the vehicle fixed so everyone buy one so they all sit in the shop while they get paid and we pay bs. Anyone know of a lawyer something? Its time the U.S. opens their eyes because they think they will always get away with it. Its not just one vehicle, it’s multiple vehicles. Chrysler tells you they will fix it while people are being told the same thing. Well you go ahead believe that.

My 2016 Jeep Renegade shut off while driving home from work at 9:30pm. It was dark and raining. There was no shoulder to even coast too. I could have been injured if I got hit. I am scared to death to drive my Jeep because I’m terrified this will happen again. Turns out there was no oil in Jeep. Why? I ask. I just had an oil change not even 700 miles ago. I’m already down a quart or more so now what?

I have a 2006 jeep commander and I have a recall for the ignition. When I called the toll free number to find out how long is going to take to fix the problem because I have a baby on the way and I dont want to drive my unsafe car with a newborn, I was met with rude woman named Jillian with the ID number **. When asked what the time frame for the wait time would be for my car, she basically told me that she had a no information about it and said that I would have to wait for a letter and then refused to give me the contact information to anyone above her. I told her in a few months I would be having a baby, her response was dont drive your car. Chrysler has some great people answering the phone calls

I have a 2003 Jeep Liberty and I was having problems with top and bottom balljoints. On the internet I saw there was a recall on them. When the dealership who said there was a recall tried to order them, they still never came in because the dealership cant seem to get them in. My son had to change them because they were so bad. We couldnt wait for them or I would have had an accident. When I got hold of them at the corporate office, all they did was lie. They said that they were changed in 2006. Does anybody see anything wrong with that? Since when do the top and bottom ball joints go out in less than 6 years? They also said there wasnt a recall. They just wont own up to their mistakes. I am not at all happy with Chrysler. They should pay for the ball joints, not me.

I purchased a 2011 Jeep Patriot in August 2011. I like my Jeep, but the problem I am encountering with the CVT Transmission is frustrating and concerning. In less than a year of having my Jeep, I began to notice a whining noise and the RPM getting stuck as if the transmission was not shifting. When I took it into my dealer’s service department, they said they couldnt find anything wrong. The assistant service manager suggested it was the wind I was hearing. A couple of months later, the same issues were happening regularly, but now the transmission temperature warning light came on. I again took it to the dealership. This time, I was again told they checked it out, couldnt find anything wrong, and they said they couldnt diagnose it unless the light was on.The next time the issue occurred, I was traveling to visit my parents 45 minutes away. The temperature warning light came on about 40 minutes into the drive. Once I got to my parents house, I decided to take it to the Jeep Dealership there. Unfortunately, when I started the Jeep, the light was off, making the trip to the out of town dealership pointless. In the last two months, the same issues have occurred, but on two occasions, my Jeep went into LIM (limp in mode), which forcibly slowed the vehicle down and required me to pull over on the Interstate for the transmission to cool down. After the first time it went into LIM, I called Jeep Customer Service to see what suggestions they had. The customer service representative with Jeep was nice, advised they had never heard of this problem, and instructed me to follow up the dealership.Before making yet another appointment with the dealership, I decided to do some general research on CVT Transmission in Jeep. I was totally surprised to see consumer comments of the exact same issues, especially after the Jeep representative said Jeep hadnt heard of this problem. One of these reviews suggested recording the issue. Within a week, it happened again! This time I recorded the noise, the temperature warning light coming on, and having to pull over. I took the video to the dealership. This time, the same assistant manager said, Every Jeep with CVT Transmission has that issue.I asked about switching out the transmission. He advised there isnt a way to convert the transmission. He also said Jeep hasnt released a fix yet. So, my not even two year old Jeep, which is still under the manufacturer warranty, is defective with no fix for the issue. In the mean time, I cant drive my Jeep out of town and feel unsafe driving it. To top it all off, the CVT Transmission was a $1,000 upgrade! I feel like I have no options, but to retain an attorney and file a complaint under my state’s lemon law and the Magnuson Moss Warranty Act.

I bought a 2012 Jeep Liberty Latitude on 8/13/12. My sales experience was great, I must admit; however, I have had this vehicle 3 weeks and have had it in the shop 3 times for the same issue! They did nothing the first time, cleared the codes, told me to bring it back if it happened again and they would fix the problem. This is after being there for 4 hours. 2 days later I have the same issue. I took it back to the shop and 6 hours later I am told they still are not sure why it is happening after they put 25-plus miles on it test driving it and said they rotated the tires and need to see if I am having a control module issue or a TPMS issue. They said to bring it back if it happens again. Two days later, it happened again and so today I dropped it off at about 9 am. At around 4 pm, I get a phone call that they need to keep it overnight and they will set me up with a rental. They cannot find the control module they are looking for. It’s not where the book says it is. Now, I am really aggravated. I bought a brand new vehicle so I would not have these problems and yet in 3 weeks they have had the vehicle 3 different times and now overnight! I’m calling to complain to Jeep. I’m not sure it will do me any good; however, I believe this will fall under the Virginia lemon law.

The brakes on our 2009 Jeep Commander have been squeaking very loud since we bought it. I have taken it in a few times. And the dealer said its just how they are. I paid for brake inspection to have them tell me that every time. This is our third Chrysler. If this is not taken care of, I will no longer be a customer of yours. I will let my friends and family know. I will try very hard to push a Ford or GM product on them! Thanks. Vince :)

I have had my 2013 Jeep Patriot for almost 5 years now. I like this car because it gets good gas mileage, it has a satellite radio, heated seats, heated mirrors and radio controls on the steering wheel. Also it has a sunroof that I enjoy a lot. I like almost everything about my Jeep Patriot. The only thing I dislike a little is that it is a bit hard to tell how close you are getting to objects. But other than that, it has been a very reliable vehicle and all I have had to do is have it serviced.

In 2008, I purchased a New Jeep Patriot. In 2011 with only 28,915 miles on the vehicle, I had to replace both ball joints, and since the ball joint on this vehicle can only be replaced with the attached control arm, they also had to be replaced. I also had to replace two front tires because from rubbing on the defective parts, the tires were worn down to the steel belts. There is no way that this should have occurred with the low mileage on the vehicle. Jeep tells me that they have no recall on this model.

I leased a 2017 Jeep Renegade. Since August 2017 this vehicle has failed to start every time and has been in and out of the shop for more than 40 cumulative days. I am very disappointed in the vehicle and at this point accepted the fact that the vehicle is unreliable. The vehicle has had numerous parts replaced by the dealer (eg. harness, fuel injectors, brake switch, etc). I want other people to know what experience I have had as this has not been a fun ride.

I purchased a 2007 Jeep Liberty brand new. It will be 5 yrs that I have had it in Dec. It has less than 60,000 miles on it and I have had so many problems with it. First off, the 1st yr was good. Then it just snowballed from there. A spring broke in the lifters; this was covered. Then my check engine light kept coming on. The car would stall. I was told it was an emissions problem. It cost nearly $500 to have it fixed. Then the ABS light started coming on constantly. Starting the car up in the driveway, the ABS light would come on. Sitting still at a traffic light ,the ABS light would come on. I took it to the dealer to have it checked and told them exactly what I stated. I was told that they needed to know more. They didnt know why it was happening. Then this summer, my driver side window stopped working. I took it to the dealer and they told me, Oh, thats not covered. Its the window regulator, only the lifters are covered. After fighting with Chrysler about this, they said if I paid 90 dollars, they would pay the rest. I did not get it right to the dealer. I come home one day and there is a message from Chrysler saying, Oh, that deal was only good for 30 days and you didnt get it done. so its null and void.At no time was I told there was a deadline on the deal. Yesterday, I went to move my car out of the drive so my husband can leave for work. As I put the car into park, there was a loud clicking noise. I went to turn the car off and the key didnt turn all the way and its stuck in the ignition. I took it to the dealer and they tell me that the shifter cable is broken and no, its not covered, it will cost me 330 dollars. I bought a new car so I would not have the problems of a car nickel and dime-ing me all the time. Boy, did I get screwed. I have had better used cars that totally lasted a lot longer without breaking down.I am very angry that I have had to put all this money into this car. I really believe that this car has a lot of defects. I have read numerous complaints about people having problems with the windows, etc., yet nothing is being done. So what do I have to look forward to next? I just cant believe in the time that I have had this vehicle all that has gone wrong. I could maybe understand it if it were a lot older. Im totally dissatisfied with Jeep and Chrysler for that matter. And it proves to me that the quality of the cars the are being putting out are way below standard. They say you pay for what you get. Well, I guess I pretty much paid for poor craftsmanship and a defective car.

I found out today I bought a 2010 Jeep liberty in 2013 had 19000 miles on it. Never was told it had a recall for leaking water pump. Well I have had it for 7 years. I have 35500 miles on it. Now the water pump is shot again. 2 water pumps in less than 8 years. Seems Jeep has a problem that needs to be addressed. I have no problem fixing what goes wrong but I do have a problem with the same thing having to be fixed in a short period of time. And under 50000 miles pretty pathetic. I would never buy another Jeep of any kind. It should still be under some kind of manufacture warranty under 50000 miles. And if there is a problem in this part then Jeep should be responsible in replacing it. Faulty and cheap.

Windshield broke on our 2013 Jeep JK from the cold. Went to the dealer and they told me Jeep will not cover because we have 15000 miles on the vehicle. Is there a problem on these windshields? I read a lot of people having this happen. Not happy!

I bought a 2007 Jeep Patriot and the check engine was on. I had it put into the purchase paper work that it need to be fixed upon my purchase. I had my dad pull the code on it and it was a P2004 intake manifold stuck open. I informed the dealer of the code and they said that they will get it fixed and they had to order the part. The dealership had my Jeep for three days and when I got it back, the light was off but the next day, while driving home from work, the light came on again. I again had my dad pull the code and he said P2004 intake manifold stuck open. Upon further investigation of the engine, he also stated that there doesnt seem to have been any work done on the engine. What can I do? I cannot afford to put almost $1000 into a vehicle. The dealership is being uncooperative as well.

Im experiencing stalling, shuddering and shaking. I was told by a Jeep dealer I need an Electronic throttle control body. Of course they whipped out the cost but not the solution. They let me leave with the car like that. The next day I received a lightning bolt warning signal and the car stalled in traffic jerked forward and continued moving slowing in ongoing traffic. This is a safety issue and I advise other owners with these problems to report them.

Sunday my Jeep 2019 Compass 13,000 miles wouldn’t start because of “software malfunction.” Got roadside assistance Monday morning to get it towed from a shopping center the car stopped at to dealer. Next day they gave me the car saying it’s fixed. Next morning same thing happened. I was in school so I arranged the car to get towed from my school. No one came for an hour so I called back and roadside said it was no records of it. I created another request of roadside around noon. They promised to pick it up within 60 min. At 7pm I called the dealer to see if it was dropped off and they had no record of it. I called back roadside assistance and the pick up was cancelled. No one called or texted to let me know. Then they said sorry. They arranged for my towing. It will be there in 60min.It’s 8pm. I still don’t know if my car has been picked up, towed, stolen (because they tell you to leave the keys inside the car). God knows what would happen. There you have it, Jeep Warranty roadside assistance. It’s been 8hrs and I have no idea what’s going on with my car. I could have been stranded on the side of the road with a baby and they wouldn’t know I need help. Seriously baffled at how a huge multimillion dollar company has such third-rate unacceptable customer service and emergency response team.. Mind you that is a warranty issue. NEVER BUYING A CHRYSLER IF ITS THE LAST CAR STANDING.

Do Not Buy a Jeep! I purchased a 2014 Jeep patriot about three months ago. There is a problem with the brakes. When you apply the brakes they squeal. The dealership told me that Jeep changed the composition of the brake pads to a less expensive material. This stuff makes terrible noise. It wakes up the neighborhood when I go to work in the morning. You cant take this Jeep to any place to go hunting. You can pull into or out of a parking lot without people noticing the poor quality of the vehicle. Most people believe that I am not maintaining the car. It has less than 10,000 miles on it. I took it in once and complained. They changed out one set of pads. Now the other side is making noise. Driving this vehicle is very embarrassing. I dont want the Jeep anymore. The old expression was that is a hulk of junk, now my expression is that is a hulk of jeep junk. Buy a Ford.

My 2006 Jeep Commander is nice and big with 3rd row seat. Great for my big family. Has enough room for everyone to have drinks. I like that my daughter can charge her phone in the 3rd row seat. Leg space for everyone is also good. Overall a very good buy and I am very pleased with it. It has everything I was looking for. If I ever have to buy another car I will be sure to get another Jeep Commander.

Ive had an overall decent experience. I dont love the Jeep but its reliable enough. The Jeeps design and features are very appealing. It has heated seats, a sunroof, a lot of extras, and its nice to look at. There are also chrome rims. It connects my phone through the radio too. Its durable but I bought it certified from the dealer and as soon as the warranty expired I feel like I keep having to replace parts. Ive had a lot of little mechanical issues go wrong as well. Also, when my teenagers sit in the back there isnt much leg room and I cant seem to have enough space to bring things. Our leather seats also get cold in the winter, and have some tiny tears now.

The Electronic Shift Modules are faulty on 2006 model Jeep Commander Esmeralda. The manufacturer is aware of the problem and refuses to recall the product or make part available outside of the dealer. This simple fix has cost me hundreds of dollars to fix twice. Im on my third repair and the dealer will not admit faulty craftsmanship.