I want to start off by saying that I come from a family of multiple Jeep owners (husband, mom, dad, brother, mother-in-law, etc.) as we all love Jeep. More so, I was looking forward to purchasing a second vehicle for myself (of course a Jeep) because they have been reliable cars, or so I thought, and I had faith in the Jeep Company. That was until my unfortunate and super expensive experience that has kickstarted my 2021 year. While driving back home shortly after New Year’s Day, my 2015 Jeep Grand Cherokee with only 66K miles, suddenly decided not to turn back on after stopping for gas. Fortunately, I was able to tow it to the nearest Jeep dealership, where I only go to for car service. Since it was the holidays, there was a delay in my cars diagnostic. After 4 days of being at the Jeep dealership, I was finally informed that my fuel pump and wiring had to be replaced for about $1,500 plus tax because nothing that needed repair was covered under warranty. Now, lets add $1,500 plus tax to the total cost that I have been incurring with rental car, stay, food, etc. since my 2015 Jeep, with only 66k miles, stopped working while I was 4 hours away from home. I decided to call the Jeep warranty customer care to get clarification on what is covered in my warranty. After speaking with several customer care agents, they all shared that my fuel pump is covered under the manufacturer’s warranty for up to 7 years or 100K miles, which conflicted with what the Jeep dealership shared. Additionally, I was told that I had trip interruption protection for up to 100K, which would help with all the costs I was incurring being 4 hours away from home. Unfortunately, the Jeep car dealership and the Jeep warranty customer care were not agreeing, which caused additional delays in my car getting fixed. After speaking with various customer care numbers for 2 days that were being provided to me by each representative, it was finally confirmed that my 2015 Jeep Grand Cherokee’s fuel pump and wiring was not covered under any warranty. Additionally, the trip interruption plan that I was told I had, was indeed not true. Now I understand that rules are rules. However, this experience has left me with 2 burning questions: 1) How reliable are Jeep cars to break down at only 66K miles? 2) How reliable is the Jeep Company with ensuring proper employee training so that customers are not misled? -Sincerely disheartened by Jeep!

Gear shift stick (auto) went from park to drive, dashboard still showed car was in park. I thought this should have been covered as it not wear and tear.

The problem began initially in 4/2010 when the vehicle had 53,165 miles on it and the engine would idle roughly, the ESP/BAS indicator would come on, the check engine light would come on, and the traction assist indicator would all come on at the same time. As soon as all the indicators would light, the car would handle poorly, not shift properly, and at times simply stall out on the highway. I brought the car to my local Jeep dealership and upon inspection, they found that the intake manifold had melted and come apart; thus, it needed to be replaced at a cost of $485, which was fine considering the car overall had not given me many major problems. So, I proceeded to have the work done. A couple of weeks ago, the same problems began happening again (the engine would idle roughly, the ESP/BAS indicator would come on, the check engine light would come on, and the traction assist indicator would all come on at the same time), so I brought the car back to the same dealership. Upon inspection, they found that once again, the intake manifold had melted and come apart, thus it needed to be replaced at a cost this time of $685. Mind you, the car now has 96,057 miles. My main concern is that the intake manifold lasted only 42,901 miles and had to be replaced once again. I voiced my concerns to my service advisor and he stated that the first time the upper manifold had gone bad and that this time the lower manifold had gone bad. That may very well be the case but if you look at the invoices, the part numbers are exactly the same (53032774AA). I understand that the dealership can only do so much, so I am now appealing to you as it seems that the intake manifold for my 2006 Jeep Commander has a factory defect as it literally melts and begins to come apart especially with the extremely hot weather in South Florida every 40,000 miles or so.I wrote a letter to Chrysler and received an email asking me to call their customer assistance center. I called and was basically told that there was nothing they could do. I asked to speak to a manager and Daniel refused to let me do so saying that he had the final decision on my claim. Needless to say, I am getting rid of this crappy car and I will never spend my money on a Jeep again as they do not stand behind their product as some of their foreign competitors do.

I purchased a Jeep which turned out to have a tpms warning light on. Took Jeep to Turnersville Jeep who said it needed a new wireless control module. Agreed to have them replaced the wireless control module for 263 dollars. Picked up jeep after service department was closed only to find tpms light still on. Took the jeep back to Turnersville Jeep and they had it for two more weeks and still couldnt fix problem. Decide to try a different dealership to see if they could fix it. Pellegrino Jeep had car for over a week with no success. I cant believe a car that they made they cannot fix. Such an annoying problematic. I forgot to mention that the accessory position does not work and they couldnt fix that problem. Im at my wits end. Can anyone fix these two problems?

Jeep Grand Cherokee 2001 - I have been waiting for several years to be contacted by Chrysler regarding the potential problem with the rear gas tank exposure, as the gas tank blows up when you are rear ended by another vehicle. Many deaths have occurred and we are still waiting for the safety issue to be resolved! Please let us know any status of the rear end gas tank issue. Many thanks.

My wife was driving our 2010 Jeep Liberty and pulled out from a red light. The Jeep would not stop accelerating and she was going 60mph in a 25mph. She was pushing the brake with one foot and holding the gas pedal up with the other foot to try to get it to stop. It wouldnt stop until she put it in neutral. The brake should override the gas pedal but didnt. This Jeep had the APP sensor replaced due to defect 11 months ago and after being towed to dealership, I was told it was the floor mat that came with the vehicle from the dealership. It was towed back to our home where it still sits undriven. I cant believe after two incidents they act as if we are making this up. There seems to be issues with Jeeps drive by wire system and the APP sensor is an issue. Why not leave the old cable system alone? It worked fine for 50+ years.

Ive had an overall decent experience. I dont love the Jeep but its reliable enough. The Jeeps design and features are very appealing. It has heated seats, a sunroof, a lot of extras, and its nice to look at. There are also chrome rims. It connects my phone through the radio too. Its durable but I bought it certified from the dealer and as soon as the warranty expired I feel like I keep having to replace parts. Ive had a lot of little mechanical issues go wrong as well. Also, when my teenagers sit in the back there isnt much leg room and I cant seem to have enough space to bring things. Our leather seats also get cold in the winter, and have some tiny tears now.

DO NOT BUY JEEP! Please look into other credible vehicle brands. Please believe ALL the reviews about their terrible service! First of all, let me first say initially my car is fairly new. It is still under warranty, and it started stalling. Well I find out via mail it’s a recall on the electric system that starts the issue ok... Well my car isn’t driving properly. Can you all pick it up? Well let us get back with you.. Yes we can. My car gets to the dealership. They won’t service my car unless I sign some paperwork. Understandable. Can you do e-docusign? No. Can you pick me up? No. Can you bring the papers to my home? No. I had to hire an Uber to jeep and back $40. When will my car be fixed? We don’t know. Dealership calls back.. Can’t fix your car ma’am. We are backed up 4 days. Can you provide a loaner car? No. Why? Corporate says it must be a service that requires at least 48 hours. Your service only takes 20 minutes. I spent almost a wk getting a Uber back and forth to work $100. A week after my car is fixed, car stalls out again on a major highway. I’m almost killed! At this point I’m ANGRY. Same thing. No loaner car, I can’t get to the dealership to sign off, I spent OVER $200 on appointment cancellations, Uber rides, and food delivery services! No rentals are available in my area. We gave you a case manager. She’s not available until Monday morning. You will have to wait... Guess who will be doing Uber again on Monday morning?? DO NOT buy Jeep. The customer service is terrible. I get better service buying a $3 chicken sandwich from Chick-fil-A than I have buying a 32,000 vehicle!! I’m filing a suit, giving bad reviews until the day I die! I’m that angry over these selfish, greedy, unreliable, jerks!

I purchased my 2004 Jeep Liberty in 2006. I have been lucky not to have any problems until three months ago when the rear drivers side window unexpectedly fell. After doing some research (and holding it up with duct tape), I have found out that I cannot simply purchase the regulator slider that is faulty but I have to purchase an entire new motor and regulator with a new window since Jeep has redesigned said parts after finding out their previous design was faulty. I can aptly fix the problem myself but cannot purchase the single part because Jeep no longer allows selling it. This is absurd and a recall should definitely have been issued. I will never buy Chrysler again.

Purchased this vehicle and discovered its 9 speed transmission did not use 9th gear. After multiple visits to service dept. I was finally told I would probably never see 9th gear as it was developed more for the European market where speeds could reach above 80 mph. Many squeaks, and odd noises, no answers. Very jerky acceleration or very large delay, no fix for that either as it is a 9 speed electronic transmission. Very disappointed in this purchase as I have owned Chrysler/Jeep for over 20 years and this is by far the worst vehicle I have had with their name on it.

First - I never wanted a Jeep, but my husband came home one day and just like on the ads he said, I bought a Jeep! You did what??? I didnt believe my ears! Without even asking or talking about it!!! And he repeats again with a cheeky smile. Then I realise he isnt joking... I was not impressed! Eventually he got me to try it. Must admit he made a fine choice. Amazing value for money, drives very nice and great fuel economy. Highly recommended. The local dealership (Perth, WA) isnt providing first class after sales experience when it comes to it, but there is no fault I can find with this vehicle. Love the seat warmers too. :)

I have a 2007 pre-owned certified Jeep Liberty under 80,000 miles. My car wouldnt start so I had it towed to the dealership. I was informed that there was a rod in the steering column that attached to the ignition that shirred off. The part is backordered on 398 vehicles and there are none being made. How is this acceptable? Chrysler needs to support their vehicles! I am without a car. My car is my office on wheels. My car is now sitting at a dealership and I am paying about $80 a day for a rental! This for a 2007 car! Chrysler needs to do something about this!

I have a 2006 Jeep Liberty and about a year and a half ago my window came crashing down suddenly. After taking it to the dealer I found out that the motor was broken and the window regulator was cracked which I was told holds the window in place. Just last month the same window I had replaced came crashing down again. I had the regulator replaced again. Now today the other rear window has come crashing down. I have filed a complaint on the safety of the windows and I believe a recall should be made. These parts are $300 each and every time they need to be replaced. I believe everyone who is having the same issue should be making a claim.

I have 2 Jeeps. One is a 2012 Jeep Patriot that has minor issues that havent cost a ton. The other is a 2017 Jeep Compass that has had major financial issues recently. I have an extended warranty on the 2017 Jeep as I bought it used. I took it to my local Jeep dealership when it started hesitating and engine lights went on. They claimed it was a spark plug, maintenance issue that cost me over 500 dollars. Then less than 2 months later same issues same lights on. I took it back to dealership and they diagnosed it with a throttle body problem that was going to cost me an additional 700 dollars (not under warranty). I towed it away but had to pay the 130 for the diagnostic problem they should have seen/fixed the first time. My 2012 Jeep has a 4wd light on ever since I took it to same dealership to fix a recall problem. My honest mechanic said the dealership pinched the wires when they fixed the recall problem. I will never buy another Jeep or go back to Newport Jeep for anything.

Jeep Grand Cherokee 2008 Paint Peeling - The paint has hundreds of tiny cracks. The cracks turn into blisters and break then rust. The car is in great condition with 65k miles. This is a manufacturer defect. I will add pictures soon.

Purchased a 2008 Jeep Patriot. Ive had it for about, oh 3 years now. After reading everyones stories, I am not sure if I want to eve go with a new vehicle, lol, only because since I have had my jeep. I have put 4 tie rod ends on this puppy as well as 4 ball joint in the last three yeas. And just yesterday, I went to pump my back tire up and I have another busted tire sensor making it the 3rd one have to replace. And now my brake drums needs replaced and check engine light has now came on. So thinking KIA is a great car, found out that will be the last car I will buy, and Ford no way Pontiacs ignition problem and Jeep Cherokee. I mean wow, at this point I think a horse would be more liable than Americas crappy cars and customer service is something else.

My Jeep Compass is a nice small SUV. Good on gas but dont recommend driving it on turnpike in bad weather. I took my car on the turnpike Thanksgiving day. The wind was bad that day. I was scared and nervous. The wind had my car swirling. I need me a bigger suv.

Overall a great car, especially for New England weather. Great handling and control in snow! Very comfortable interior with plenty of space. Holds more than expected when I moved, which was a great surprise. Only issue is once they hit about 9 years old, the repair bills start and come often and at an up there price tag. If you dont have a trusted mechanic, youll want to find one once that 9 year mark hits.

I purchased 3 new 2005 Liberty from 2 different dealers at the same time. As the single owners and used in our business, they are on the road 24/7 and are now at 200,000-250,000 miles. From day one, we have complained to the local dealer to no avail, who blew it off and never made any reports. When filling the tanks with gas on each Liberty, they spill over every time before the gas hose nozzle shuts off. It does not matter what gas station you go to. They all do the same spill over down the side of the car and onto the rear left wheels.The issue is none of our other cars do that. Fire is a real danger each time. We have to guess at about how much to fill the tank so it does not come up the next so fast before the pump can shut off. We operate several other cars at the time and have no problems with the auto shut off. We perceive the gas tank neck is too short or fills too fast trigger the shut off at the pump. There must be a design defect that spills gas over the fender about a pint each time you try to fill the tank at the full level. All 3 Jeeps do the same scenario. Its a 2005 design defect. A real safety hazard exists.

Jeep does not takes care of their customer in all fairness. I purchase a 2016 Jeep Renegade Latitude back in November 2016 at Suresky in Goshen NY. In the beginning of 2018 I started getting an issue with my car. I had oil consumption issue. Engine light would come on and the car would feel like as if it’s going to shutdown. Every time I would take to get my oil change, the mechanic would tell me that I have barely have any oil. So I took it to where I purchase the car and explained to them that my issues are with my car. So they did their inspection and testing and at the end they told me that the oil consumption was normal. Mind you I had 45,995 miles and still under warranty. April 29 2019 my car started blowing white smoke out of my tailpipe. Was unable to drive the vehicle home. Following day I took it to the nearest Jeep dealer around my job Croton Auto Park, Croton on Hudson, NY. They did a diagnostic and found #3 cylinder misfires, all my spark plugs are full of oil, a piece of spark plug was found inside the engine and a piece of the piston was to found inside the engine. I called the Jeep FCA opened a case. One of the representatives that helped me open my case told me that my issue with my car was common. She has handled a few of the same issues. The service Manager at the Croton Auto Park also told me that these are very common with the model of my car. I was told that to fix the car it would cost $12,000.00 and the Jeep were only willing to pay $8000 and I have to come up with the other $4000 out of pocket. Now I am 67,000 miles (7000) over the warranty and was told that this is their last offer. I believe that I should not have to pay for any of this because if this was addressed when I brought it in the day that I was still covered under warranty and below the mileage I wouldn’t need to pay anything. This is a manufacture defect. A 2 1/2 year old car having this kind of issues is unheard of. I provided proof of maintenance records. I am a loyal customer with Jeep. I had a 2003 and 2008 Jeep Grand Cherokee, 2016 Jeep Wrangler and now 2018 Jeep Renegade Latitude. I have never had a bad experience with Jeep till now. This is the worst experience I ever had. I am going to continue to post all this in all social media until I am heard and acknowledge.

I financed a new 2007 Jeep Commander Sport. The first of many visits to the dealer was reinstalling the software. Then, we experienced on occasion, when all the gears on the panel lit up, and our truck wouldnt drive over 20 mph, which we recorded. I took it to the dealer, and never duplicated the error (software got updated). A couple of months later, the passenger speaker had a recall, and the dealer fixed it. A few months later, we noticed on cold days the idle would drop, as it was going to shut off. Also, on stops, the idle would go up, as my foot was on the break pedal. This got me worried. Once, a pedestrian walking in front of me thought I did it to scare them. I took it to the dealer. At this time, I knew the staff at Long Beach Chrysler Jeep personally, so they tried duplicating it. Of course, it wasnt. Months went by, everything was cool, I guess, then there was another recall on the side air bags. Before I go on, I forgot my wife was in involved in an accident, as she was leaving her parking spot. To get on the street, a driver clipped her tire, and pushed her forward six feet onto a parked Lexus. No airbags were deployed. They inspected something like the black box, and said she was traveling at a certain rate of speed to deploy. Whatever, my wife was at fault. The problem ended with the self idling after the last software upgrade.At 30,000 miles, I needed to service the transmission. I thought about taking it to a local shop. To my surprise, my truck didnt come equipped with a transmission dipstick. The dealer, or someone with the latest tool could only check it. At this time, I had moved to Bakersfield, so my choice was to take it to the local Jeep dealer. They noticed there was a leak on a seal. My warranty covered it, but had to pay a $200 deductible. It was smooth sailing, until my turning signaler started acting up in November. It was broken, so I had to replace it, and again, I had to pay a deductible.A month later, I noticed outside air coming in through the vents, but my fan cycle was off, and air was in recirculating mode, so no air should have been noticed. I took it in, in January 2012, to see if there was a recall, or maybe something got disconnected. The Bakersfield Jeep dealer would charge a diagnostic fee, and if the part was covered in warranty, they would waive it. They found the actuator needs to be replaced, and its not covered by my warranty. They gave me a discounted quote for $850, but got me for my diagnostic fee. I knew it was a problem with the outside air coming in, so when I took it in, I told them it must be some kind of damper, that opens and closes like a door. Why couldnt the dealer tell me that only major AC components were covered, before they took my money. So now, my warranty is expiring, and Im shopping for an extended warranty service outside the dealer. Since I have a pre-existing problem, a new warranty will not honor it. Unless its another component that leads to that problem.Another issue I experienced about 2 years later after purchase, was my passenger mirror needed to be replaced. The long beach dealer fixed it. Prior to that, my gear shifter got stuck, and needed to be fixed. The dealer fixed it. Within the third year or so, I was living in the valley, and it gets hot. I turned the AC on, and a real foul muggy smell would come out of the vents. I took it to the dealer, and they had report that the condensate drain was plugged up. The dealer fixed it and even cleaned up my AC vents with some fancy spray. Im finally going to be done paying it off in a few months, and have no plans of ever buying a Chrysler/Jeep vehicle. For what its worth, now I think Ill have to buy an extended warranty elsewhere. I hope my issues get resolved with whatever service contract I purchase, and hope its not the actuator that the dealer said was faulty. Im not planning to get rid of it for now, I will drive it until years of newer warranties are expired.

I bought a 2012 Jeep Liberty Latitude on 8/13/12. My sales experience was great, I must admit; however, I have had this vehicle 3 weeks and have had it in the shop 3 times for the same issue! They did nothing the first time, cleared the codes, told me to bring it back if it happened again and they would fix the problem. This is after being there for 4 hours. 2 days later I have the same issue. I took it back to the shop and 6 hours later I am told they still are not sure why it is happening after they put 25-plus miles on it test driving it and said they rotated the tires and need to see if I am having a control module issue or a TPMS issue. They said to bring it back if it happens again. Two days later, it happened again and so today I dropped it off at about 9 am. At around 4 pm, I get a phone call that they need to keep it overnight and they will set me up with a rental. They cannot find the control module they are looking for. It’s not where the book says it is. Now, I am really aggravated. I bought a brand new vehicle so I would not have these problems and yet in 3 weeks they have had the vehicle 3 different times and now overnight! I’m calling to complain to Jeep. I’m not sure it will do me any good; however, I believe this will fall under the Virginia lemon law.

DaimlerChrysler does not stand behind their lump of **. The 2002 Jeep Liberty a.k.a. lemony is a rolling piece of gutless **. Everything that can go wrong will or already did. Here is how ** up mine is. I knew how to hold back on the mileage and not drive too often. I have 101K miles now and I am the original owner. I picked up this ** in October 2002, nine years ago.The drivers side seat belt locking mechanism (orange button) malfunctioned. The cost to repair at the dealer was $200 and it was not covered by the warranty. ** you, Jeep! The small hydraulic jack used too often to fix many flats since Jeep put ** soft Badyear tires on it. The jack is stuck in up position. The small hydraulic devices that hold the hood in open position got worn so it can no longer hold the hood open. I had to open the hood a lot.Now, I use an approximately 2 ft. section of PVC pipe as a hood holder, which bounces around under the tiny back seat. ** you, Jeep! The breaks squeaked and wore out twice in nine years. What the **? They still squeak and it now vibrates when engaged and while stopping the **. ** you, Jeep! The radiator is made of plastic. I tried to repair it with an Epoxy but lets face it, that is risky. I had to replace it for about $400 including labor. Plastic radiator? ** you, Jeep! The engine leaks oil now and the ** at the dealership says that the main seal ($500 repair) needs replacing. Yep, another Jeep trick underway. ** you, Jeep! I let it leak all the time and carry around an extra quarts of oil to replenish it as necessary. ** you, Jeep! The windshield blew out three times and the repairs were costly. The idiots who changed it put the rubber device in wrong so the rain leaked in and rust spots grew on the outside roof. Lets face it, one idiot can be as dumb as the engineer who designed the ** thing. ** you, Jeep!The battery cables went loose and the battery died in 2007. ** you, Jeep! Back then, I only had about 50K miles on it. I had to replace them all at once. What a nightmare. ** you, Jeep! The stalling game started in 2008 in regards to a messed up fuel injector--cleaning, repairing, wondering? More ** from a ** team of professional idiots. ** you, Jeep! My fantasy is as follows: I want to fill this vehicle with flaming pig ** and deliver it to the ** engineer who designed it. Then, strap his dopey ** to the bumper and slam it into the CEO of DaimlerChrysler. Back and forth, a few dozen times, should finish up what is left of the rolling skuzz bucket of bolts. By the way, I still have it, baby it, and drive it like it is Christine knowing at any second that it will ** me over somehow, some way and somewhere unknown, with a lengthy bill waiting to kill me again.Not only is DC the ** company who does not care about its products or customers, but this makes me never want to get behind the wheel of any American assembled car, ever again. My next car will be a late 80s or early 90s VW Scirocco, or something like a semi-old Honda Accord, with under 100K miles. Used Japanese or German cars will get me around for my driving needs, when I am not on a bicycle or out walking. Jeep rewrote the book on scamming and laughing in our faces. Everything about this company is evil and pathetic to me now. ** you, Jeep and die!

To Whom It May Concern, I’m writing this letter to voice our frustrations with the Jeep brand, and express our concerns for other owners of the 2013-present day Jeep Cherokee. In July of 2017, my now fiancé purchased a 2015 Jeep Cherokee Trailhawk 4x4 from Ramsey Motors in Riverside, MO. The vehicle at the time had roughly 24, ** miles, it was a one owner vehicle originally purchased new from Gladstone DCJ & R in 2015.On approximately June 18th-19th, the car would not start for my fiancé to make her commute to work. She found a ride, and I had MOPAR roadside assistance tow the vehicle to Stateline CDJ&R of Kansas City for diagnosis. On June 21th, a representative of Stateline called to tell me a PRNDL switch was the root of our issue and quoted me to replace. I protested, believing the issue to be caused by a failing alternator, however being ”highly qualified technicians” I agreed, and Stateline followed through with the service. We picked the car up from Stateline on 6/29/18.The morning on 6/30/18 (yes the next day!) the car failed to start at a gas station in Pittsburg, KS, I instructed my fiancé to take the vehicle to Jay Hatfield DCJ&R in Frontenac, KS. A diagnosis by the service tech that day suggested… a failing alternator! Jay Hatfield apologized for the Stateline’s mistake, quoted me to repair, and promised the car returned to us by the end of the following week.The next few days were spent communicating with and agreeing to a 50% refund of our service fees done by Stateline, we picked the vehicle back up from Jay Hatfield on 7/6/18, I replaced the battery as a precaution the next day. 19 days, 2 dealerships, over $1,500.00 out of pocket, we finally had our vehicle back and felt comfortable with it again. How wrong was I!In early September, the vehicle failed to start on several occasions. Being that Jay Hatfield last had their hands on it, and frankly I found them to be honest and straightforward gentlemen, we made the 100 mile trip back to Jay Hatfield with the vehicle for a 2nd diagnosis. Jay Hatfield kept the vehicle for about 4 days, repeatedly stated to me the vehicle started each time they tried, and returned it to me. I felt like the boy who cried wolf! Are these service departs downright over and done with me? We’re not crazy, the vehicle is malfunctioning, we don’t drive 100 miles for a service appointment for fun & games.We made it through the next 30 days or so without an issue, until the morning of 10/10/18. While leaving a doctor’s appointment and going to work, the car died on my fiancé in traffic. A complete loss of power to the vehicle, no dash lights, no acceleration, nothing. The vehicle was pushed out of traffic, eventually regained power on its own, and driven home where now it sits dead in the driveway. Emergency lights are nice to have when a vehicle is stalled in traffic, my fiancé was not afforded this luxury!This is the final straw, it is clear as day that Chrysler/Jeep builds an inferior product, and maintains inferior means of training technicians to diagnose the very vehicles they sell to the public. The vehicle is nothing more than a $32,000 lawn ornament. Bringing me to the purpose of this letter, as stated above, we are collectively through with CDJ&R vehicles we want nothing to do with this Jeep Cherokee. I am writing with hope that somebody of purpose takes notice, and chooses to take the extra steps to address a customer’s complaint even when their technician is stumped. It is clear there is a deep electrical issue with these vehicles that needs to be investigated. A stalling vehicle in traffic, and subsequently pushing it out of traffic in the rain is a terrifying, extremely unsafe, and completely avoidable situation. I urge you all to take this into consideration when the inevitable “next one” arrives on your doorstep, hopefully that situation turns out better for the customer. If you have any questions, or wish to discuss this topic further, I can be reached via email or on my cell @ **. Thank you for your time.

New car under 2000 miles returned to the dealer 4x + for the same issue. Dealer cannot fix and Jeep is not standing behind their product. Talked to a rude sr. escalation manager Patricia at Jeep with the resolution team (**) who told me she cannot help any further and is the highest level of support at the Jeep brand. Dealer stated there is nothing more they can do and reached out to Jeep for help. Getting the runaround by Jeep corp and would never buy another Jeep product again. Will pursue local lemon law and NCDS replacement claim. Truly unfortunate that Jeep does not care about their customers or products. Really hard to recommend Jeep to others and suggest they learn how to treat customers and fix their major quality issues.

I got a 2018 Jeep Wrangler that is trailer rated. I paid $42,000 for it for the fact that I like to go off road. On New Years Eve my wife was coming home in a downpour on the highway when the jeep just stop running. She pulled over to get out of the way. She tried starting it a couple of times and nothing. I went and picked her up 150 miles away and had it towed to my house. I called the dealer and had to wait 14 days before they could look at it.Two days later I got a call that water got into the motor and it would be $12,000 for a new one. I asked what about my 7 year 100 mile warrant they said it is not covered. I called Chrysler and they said no good. I looked up what trail rated stood for and it said that the jeep could go in water up to 19 to 30 inches. When I said that to them they said that does not mean rain. So to fix my jeep I had to go through my insurance. I will never buy a Chrysler again and have told my friends not to use that dealer or buy a Chrysler. P.s. I work in a company where there 46,000 employees and I posted this on their website.

I purchased my Jeep Grand Cherokee Eco GC Diesel in September 2014 and since then I have had multiple issues. Check Engine light constantly goes on and they say it needs to be updated when serviced... Well service doesnt do this regularly. Filled up my DEF with the same stuff I always fill it up with and all of a sudden when driving home it states Incorrect DEF fluid. See dealership. Then all my lights start to flash and I get a message that says Engine will NOT restart in 175 KM. Well its Sunday and no freaking dealership service department is open. Not impressed!! When you buy a $60,000 new vehicle it should not have issues like this. Camrose and Sherwood Park dealerships: When I bought from Camrose dealership they never even told me it needed DEF so just about ran out. Also when I asked if I could get the oil changed anywhere they said yes... Well guess what? You cant. You can only get it changed at a dealership as they do not sell the filters to anyone BUT the dealerships. Took it into Sherwood Park dealership to get it serviced and have the updates done and guess what? They charged me an outrageous to get the oil change and then never even did the updates. Asked them to do the updates and they said I would have to book an appointment with the service department. When I went to book an appointment they didnt even know what I was wanting when asking for them to update the computer system. Thirdly Asked them to clear the check engine light so I could at least use my command start and the Techs there didnt even know how to do this. Super frustrated with my Jeep and both dealerships.

I purchased a 2011 Jeep Patriot new in August 2011. At 4000 miles, I pulled out of a parking lot and my Jeep would not go faster than 1-2 miles per hour. The RPMs when pushing down the accelerator to the floor would go past 6 and into the red, but the vehicle would not go. It sounded like the vehicle was in neutral with the gas pedal all the way to the floor. I turned it off and on several times and it was fine. I took the vehicle to the dealership and they couldn’t find anything wrong with it and nothing showed up when they hooked it to their computer. This same problem has happened 7 times from April 2012 to April 22, 2013.The last time I took it to the dealership on April 22, 2013, their technician at the plant diagnosed the problem that the floor mat must be in the way of the gas pedal and that the engine is not getting fuel. Seriously? If the RPMs are at 6 or higher... then the engine is getting fuel. I am sick to death of this problem and no help from the dealership. It’s ridiculous and pathetic! Dealership is telling me there is nothing they can do because their computer does not show anything is wrong. Tech at Jeep says to fix nothing until it duplicates this problem while the dealership is test-driving it. Help!

My 2006 Jeep Liberty rear window regulators have been replaced four times. We do not even use the rear windows so there is no reason for them to just drop while driving. Jeep will not do anything about this, and as I am seeing, this is a common problem.

After the hitch recall was conducted I have lost capabilities of my vehicle due to the manufacturer (JEEP). I bought a 2006 Jeep Liberty CRD delivered by Jeep with a trailer hitch and wiring. The tow rating of 5000lbs was the only reason the jeep was purchased with the benefit of a diesel engine for better mpg. I was informed by mail a recall was necessary to prevent damage to the fuel tank and fire in case of an accident. When I asked the service manager at Ourisman Jeep in Clarksville, MD, I was told the N46 recall consisted of an inspection of the installed hitch and a possible replacement hitch if the original failed inspection. I was told there should be no other issues. When I got the Jeep back, I was told the hitch was replaced and I was good to go. While waiting on the Jeep, I read the paperwork which stated my vehicle did not come equipped for towing (it did come equipped for towing) and that I could not tow with the hitch that was now installed. I asked about this and was told by the service manager at Ourisman it was just legalese to cover their butt and not to worry, tow as before. I became concerned as I use the Jeep regularly to tow and have not used it since as I am concerned if the tow hitch Ourisman installed fails I will be held liable as Jeep says I cannot tow in the paperwork. I emailed jeep and received the following: Thank you for contacting the Jeep Customer Assistance Center. We regret to learn of your concerns regarding the ability to tow with this new hitch. We regret to inform you that we are unable to diagnose or advise if your vehicle is safe regarding if you can tow with this new trailer hitch that was installed. There are too many variables involved and a detailed inspection of your vehicle is required for proper diagnosis. If you choose to use the new hitch for towing, you are responsible for any damage it may or may not cause.Based on that I wrote back asking why I went from a vehicle that could tow to one that couldnt and why it wasnt mentioned previously. The response was: We reviewed your concerns further in regards to obtain further clarification on if you are able to tow with this new hitch. FCA US LLC and the National Highway Traffic Safety Administration have agreed on this repair action. The repair procedure set out by FCA US LLC meets these requirements that were set out by the National Highway Traffic Safety Administration. The trailer-hitch assemblies installed as part of this campaign are intended only to provide rear structural reinforcement. Hitch-balls were not to be installed and customers are not advised to operate their vehicles with exposed hitch-balls. We apologize this information does not assist you with your concerns; however, we must stand behind our decision to advise you not to tow with this hitch.I am unsure who else to actually contact as the manufacturer and the dealer have now basically stolen from me the only reason I own the vehicle. I also dont understand how they would replace a hitch when I told them I use it for towing and later say it wasnt their call. I did email the BBB, they should respond in 30 days. I contacted NHTSA and received this in response: Thank you for contacting the U.S. Department of Transportations Vehicle Safety Hotline Information Center. For recall inquiries on your specific vehicle, safety seat, or other equipment please contact the manufacturer. We hope that you find this information helpful. However, if you need additional information on our services please feel free to contact us at 1-888-327-4236.I started out just wanting the jeep back to where I can tow. But since Jeep refuses and is saying that it was approved by NHTSA to get lost or at least thats what the last email from Jeep seems to say, I dont want it anymore as I cant use it. Now I think based on the paperwork I likely cant even sell the jeep to anyone planning to tow as even though it was rated to tow it now has paperwork saying not to. And even had Jeep offered to buy it back and give credit toward buying another Jeep/Chrysler/Dodge I wont. I wont buy another Chrysler product after this. This has completely turned me off the Company, even though I have been a lifelong Mopar Enthusiast, having owned a 68 Roadrunner, 87 Ram and a 2002 Quad Cab Dakota that was one of my previous tow vehicles. So now I have to begin a search for another vehicle that meets the need the Liberty was filling so I can have a vehicle to tow with; the ideal being a small 4x4 with a tow capacity of at least 5000lbs. And find a way to sell or trade the Jeep as I cannot justify continuing making payments on a vehicle I cannot use due to the fast one pulled by Jeep.

I love my 2018 Jeep Compass but I am having issues with the back up camera. I have had the camera replaced once. This didnt resolve the issue so the radio was replaced. It started having a black screen again. Finally the dealership was able to see this issue and they are ordering yet another radio Another issue I am having is the drivers side seat panel keeps popping out. No Im not morbidly obese. This has been fixed 4 times. I just picked my truck up the Friday after Thanksgiving and it is now back broken. Was told by the dealership these issues are known issues and that I am going to keep having them.

The Electronic Shift Modules are faulty on 2006 model Jeep Commander Esmeralda. The manufacturer is aware of the problem and refuses to recall the product or make part available outside of the dealer. This simple fix has cost me hundreds of dollars to fix twice. Im on my third repair and the dealer will not admit faulty craftsmanship.

I was sent a recall notice July 2014 regarding the ignition switch but was also told the part was not available to fix the problem. Several months passed and I contacted Jeep and was told again...well let you know when the part is available. Its now 8 months later and STILL the part is not available. Meanwhile, I have to drive with no key ring (which has caused me to lose the key several times), and the real issue is that it could cause an accident. Why cant a million dollar corporation such as chrysler fix a defect that their company is responsible for and could cause an accident and loss of life? I could understand waiting a month or two for the part, but 8 months and still no idea when the part will be available is just wrong and totally unacceptable.

I have owned 3 Jeep Commanders 2006 and we have recently purchased a new Compass. I have decided to keep one of the Commanders. My family and myself have taken care of the Commanders from the beginning even though after the first year, the plastic door handles cracked and just fell out on the floor making it very hard to open the doors, were always wondering when it will quit working. At first, I believed it was some fault of ours but after three 40,000 dollar cars and they all did the same thing, I decided to keep one and went to the dealership to pay and fix my own. They quoted me a price of $550.00 a piece, which is not fair as this is the third vehicle we have had to do this. I love these SUVs, but the doorknobs and the seat belts also will not hold up making it impossible to take all the kids at once. $330.00 a piece to fix the seat belts. There is a big manufacturing problem and I would like some help as we have purchased 4 Jeeps, 3 at one time.

We have a 2007 Jeep Commander with the lifetime, unlimited mile, unlimited time warranty from Jeep (Chrysler). For the past year, it has stalled repeatedly without warning. It just dies while going down the road which of course results in a loss of all power assist for steering and braking leaving the driver to muscle it out of traffic. It will restart but only after putting it in Park and turning the key completely to the off position and then restarting. It has been to the dealership multiple times, for a total time in the shop for a total time of about two months during the past year and they have yet to diagnose, much less, fix the problem despite getting Jeep engineers involved. We got the run-around from Jeep who eventually dropped the case and said we could start over with a new complaint. What value is a lifetime warranty on a vehicle that the dealer and manufacturer is incapable of repairing? The dealership has done what they can, but Jeep offers us NOTHING but words.

I bought my 2016 Jeep Renegade new. I have had it since March of 2016. I am VERY dissatisfied with it and the Jeep experience. I started having problems with it around July of last year and it has literally been in and out of the shop since. I lose gas power while driving, it just does not go. Jeeps reasoning behind no gas is the transmission is trying to find a gear. This is NOT acceptable. A car should go no matter what when you push the gas pedal down. I have had a few close calls because my car chooses when it wants to go. I have also been told turn your traction control off and this should fix the problem. I am not sure why this should fix my problem, my car should go when I push the gas down. I asked why I have to manually put my car in first gear, their response is First gear is for four wheel drive. Well, there is your problem. Thats why it cant find a gear when I am rolling forward, or turning and trying to go. Maybe it needs first gear. This is the WORST car I have EVER driven. I love how the excuses of why it drives so horribly just flow like a river. I should feel safe when I drive my car, and I dont because I dont know when it is going to happen. The problem has happened to my husband and my son.

After a 60,000 mile service, I drove from New England to Florida, 1560 miles. Gas mileage dropped from the usual 20-21 mpg to 16 mpg. I had the local dealer diagnose the cause. No problem they say. Updated the computer, otherwise all is gut. Now getting 13 mpg around town, 15 at steady speed (65) over 150 mi trips. Checked the computer read against manual mileage calculation. They agree. No smoke, steady, smooth idle, good engine response as usual. What the heck happened?

I started my 2003 Jeep Liberty Sport to warm it up and after 10 minutes, the gas tank exploded. If you have one, I would sell it now before this happens to you. I will never buy a car with the Jeep name ever again! If my family would have been in it, I would have Jeeps ** right now. They should really be investigated for faulty manufacturing as I hear more and more horrible things are happening to almost every model of Jeep that is out right now.

2009 Jeep Patriot - Stalling issues, mechanics dont know and cant fix because there is no warning lights, the Jeep is dangerous to drive, too many others complaining of the same thing. Chrysler doesnt seem take care about putting peoples lives at risk.

That my 2019 went up in smoke and to this day they have no idea why and they are not investigating why it happen. Thank god I was not driving and they have the worst customer service. No one gets back to you.

I bought a 2007 Jeep Liberty in 2010. The first problem was with the windows. They keep coming off-track. After months of dealing with Orr Honda in Texarkana, AR, they said they were finally fixed by replacing the regulators or something like that in each of them. Less than 6 months later, the rear driver side went out. They said that I had just ran out of warranty and it would be $330.00. Then, the driver side window went out and today, the passenger window went out. I cannot afford all of these window problem. I have had people come up to me and say, have your windows gone out yet? Or say, I see your windows are wedged, I had to keep mine that way until I got rid of it. Is there somewhere I can turn to with the company?

The wiring that goes to all the lights are up under the dash near the brake pedal. After driving the jeep for some time, all of a sudden the lights quit working. After having it checked, the brake pedal had rubbed against the wiring and rubbed them until they completely came apart losing all connection. Therefore, the lights, signals and everything quit working. I had it repaired, but still the lights only work part of the time. The mechanic at the Dodge place told us it was a wonder it had not caught on fire.

I called last week to simply find out a price on a vehicle. I spoke to Trevor who kept me on the phone for 20 minutes trying to get me to come down there to purchase this same vehicle. I told him there was no way I was driving 4 hours to be disappointed and come home with nothing. Ive had over 12 vehicles and I know how this operation works. I told him about my proposal I have with a dealer here and the price they were giving me for my trade. They unfortunately didnt have the color jeep I wanted. He guaranteed that he could get me to a payment of $300 or under. I still said I dont believe it and will not drive there until I know you can sell this vehicle for this amount and that I have it in writing. At this point he said even if we lose money we want your business. I told him Id call Monday since Id be away all weekend. In the meantime my friend Greg also called and spoke to Trevor about numbers and he promised he could get us there. So last evening we made the 2-hour one-way drive to find out it was all a lie. The numbers were way off. You wouldnt give me the discount promised. I left absolutely devastated. My suggestion to Trevor and the rest of your team is not to make empty promises to prospective buyers. You wasted 5 hours of driving and caused a lot of heartache. I will never recommend anyone to your dealership. As matter of fact, I will tell everyone I know to steer clear. I will be writing a letter to Jeep corporate customer satisfaction on how no one there would take any responsibility for their dishonest actions and misleading representations over the phone. Especially with a new salesperson they have on staff that is representing them. They promised $11,500 for my trade and $2300 in rebates. We got there and they would only discount the jeep $1165 and would only give me $10,000 for my car.

At least 10 years have gone by with continual complaints about a well known, costly repair for failure of blend doors in heating and cooling blower and failing window motors. At what point does JEEP repair this problem. The piece of equipment used is junk and this is well known and has not been resolved in way too many years. For a part that couldnt cost more than $10 to add to these areas to resolve the problem, this is very sad that they would not fix this and add cost of part to price of car instead of owners having to replace this part that has been known for failure and costing on average $700-$1200 to pull dash to fix blend doors and window motors are min of $50 with you fixing yourself, times the number of them that fail, and all will eventually on power windows. The pieces of cheap plastic used in these areas should be a liability for the manufacturer and they should have been forced to recall these vehicles for this constant repeat, year after year manufacturing of a defective part not intentioned to last.

2012 Jeep Liberty Sky rider roof will not stay closed. I took it back to the dealer and they stated that Jeep no longer repairs the Sky Slider roof. Took it to a repair shop and they told me that they could not find parts as Jeep stop making it and there is no after market. I am stuck with nowhere to go. Jeep/Chrysler should do something to help all the Jeep aficionados who have the Sky Slider roof.

I have great experience with my Jeep Compass. Good on gas, handles well in bad weather, it is a four cylinder engine, and comfortable. Get good gas mileage and parts are fairly affordable, too. It has heated seats, also has four wheel drive, very roomy for size of vehicle, has built in CD player and design is with customer comfort in mind, overall appearance of the vehicle catches the eye and it has a smaller engine which is fuel economy but has the power to get thru anything. However, the Jeep should have a bigger trunk or storage area or should come with a compartment on top of rack for better storage of road side equipment and car maintenance.

Berthod Motors in Glenwood Springs, CO and its corporate affiliates left my wife and I stranded for the holidays. After having paid out of pocket for a PCM replacement on our Jeep Grand Cherokee that also fried our battery and alternator last December, my Jeep began exhibiting the same issues as before at the beginning of this December. The PCM failed and fried a battery. I contacted Berthod Motors only to be told that while the part was still under warranty, it would be 2 weeks before a mechanic could even look at our vehicle to assess if it was truly the PCM that had failed again. Without option, we booked an appointment.I had our Jeep towed to Berthod the night before our scheduled appointment. The day of the appointment came and went with 0 contact from the dealership, although I had tried to call and left multiple messages. I had been left with no idea that the vehicle had even made it to the dealership. I was finally contacted by the service manager the following day saying that it was in fact a PCM failure, but due to not having one in stock, it would be another week before the repair would be made. It has now been 2 weeks with no end in sight.After once again not being contacted by Berthod Motors with an update to the status of the repair, I stopped in and was informed that the PCM is on backorder. The EARLIEST that the part could be available is mid January, 6 weeks after the vehicle broke down due to a faulty part being installed by Jeep. I was told by Jason, the service manager, that his hands were tied as far as not being able to make the repair any quicker or providing a rental car in between. Jason directed me to Jeeps direct customer service to see if they could be any help. I contacted Jeeps Corporate customer service line on Monday of this week. I explained my wife and I’s situation to the representative and while she was very kind, she informed me that she would have to escalate the situation and that she didn’t have the resources to actually help. It took another 48 hours for a different representative to call. Without hesitation the representative told my wife and I that there isn’t even a chance that Jeep would be willing to help us with a rental car and we would be so lucky to get the replacement PCM any quicker than what we were quoted from Berthod. This will be my wife and I’s last vehicle from General Motors. My wife, a teacher, has been a huge fan of Jeep since she has had her driver’s license. She has personally financed over 5 different models of Jeep Cherokees since our marriage. Already last week she suggested that we move over to a more dependable brand such as Toyota after this debacle. As a plumber in this valley, I could never stay in business, let alone stay employed if this is how I treated my clients. I would never think of or have the audacity to install a faulty part in a clients home and then leave them without water or heat after the part failed. Regardless of backordered parts. This has truly been one of the worst examples of customer care that I have seen in my life. This review will be updated as the situation progresses.

I write to you with deep dissatisfaction caused by my first impression of your service levels. I bought my car couple of months ago mid of December from your show room in Riyadh Dabbab Street. The first time I drove it, I noticed that the Forward Collision Warning was indicating that its not functioning in the computer screen located in the dashboard. The sales representative informed me that this might be a small programming issue that could be solved by visiting the servicing center in Khurais Street. During the first week of driving the car, I found out that the car also flags unnecessary breaking alarms on the computer screen. Also, the cruise control function gets disengaged within seconds of operation and driving.I visited your servicing center and a check was made where they found there is a defect in couple of parts that needed to be changed for the Radar and the Cruise Control functions to work. I was informed that the parts will be requested and in two weeks the parts will arrive and I will be contacted to bring my car to replace the parts and fix those two issues for both functions to operate.The fact that this was my first experience with a new car that had been bought and is considered the top of the Jeep Brand line was very disappointing. Usually, manufacturing defects surface within the first thousands of kilometers drive. In my case, it was the first seconds of driving the car out of the show room. However it gets worse...Although I was promised that I will receive a call in two weeks time, which never happened, I visited the servicing center for the second time approximately two weeks after not getting any update or the promised call. I was told that there is another part that still pending and needs to be ordered. I was requested to wait for another month. I expressed my dissatisfaction, knowing that such type of parts would not need more than two weeks to be ordered from the factory in the US if needed . I also suggested to the service manager to use DHL services and charge me the delivery fees if its not within the UMC policy to request parts through international couriers. Two weeks is usually the normal experience with my other car parts ordering process where unavailable parts in the region would take maximum 15 days to be ordered from the factory. I was told that I could take my car back home and I will be called again when the second part will arrive. From my previous experience and the bad first impression I encountered, I refused and preferred leaving it to be serviced for other issues believing that the main old issue will be sorted as per my expectation.Two weeks now and my car still held with your servicing center without any update from your side. Today, I called your servicing center following up on the issues raised and again, I could not get any expectation or feedback as when the parts will arrive, replaced and my car can be delivered as I was expecting (fully functional) when I first bought it.I would kindly request you to review the circumstances of this compliant and find a reasonable solution that will insure a proper management of your customers expectations is a key deliverable to promote the well known and respected Jeep Brand. Thanks and I look forward to hearing from you soon.

While out of town on a road trip, my car stalled on the interstate and cut completely off. The inside lights would not work and the dashboard lights began to flicker. It restarted and I was able to pull over at a gas station. Once stopped, a burnt smell and smoke began to come from the gearshift inside the vehicle. I was coming back from out of town and was 2 hours away from home. I was completely stranded with my family and was fortunate enough that the event we were at out of town had a charted bus and I was able to contact them and give us a ride home. Now, my car is 2 hours away from home and I am going to have to pay to get it towed to a dealership. This is completely and utterly dangerous! I looked up my symptoms and I have seen hundreds of complaints of the exact same things happening but no resolution from Chrysler or the dealerships. Consumers should not have to be responsible for manufacture’s defaults. At this point with the hundreds of complaints about the same issue, it is a default!

I am a lifelong Jeep owner. Only ever had 2 cars that were not Jeeps. Always been a big fan, until my last two. I have had nothing but problems with my last two cars, which were purchased new. The defects have been ongoing since purchase. They have all kinds of electrical problems, all warning lights coming on for no reason at all, including the check engine light. The car will often not start or turn over at all, even though all the lights come on when I turn the key. The back gate on my last Jeep snapped for no reason at all. They fixed it 4 times and each time it would snap again immediately after being fixed. When I take the car in for service they tell me they can find nothing wrong, over and over again. I even have video, but it does me no good. They know that Jeeps keep selling, so they do nothing to help. After repeatedly taking my Jeep in for service and getting no help, I am selling it and will not buy a Jeep again. It is 2 years old.

I contacted the two listed below back in November 2010. Both locations asked if I bought the vehicle from them. I told them no and they told me they could not help me. I was told the same thing by Bob Baker Jeep in Carlsbad, CA.Why is it that none of these dealers have any interest at all in helping a Jeep customer? Do you have the address for the corporate office where I can send a formal complaint?

Dashboard material is all wrinkled and de-laminating. Dealership not interested, Chrysler Canada not interested in helping with the issue. $70,000 vehicle that now looks like hell. Tires from new only lasted 50,000K and 4 wheel transmission motor failed 2 times in warranty and once costing me $900 just outside warranty. Never will buy anything from Chrysler again.

At 68 miles, the check engine light came on. I returned to the dealer and was told the oxy sensor was bad, but it was okay to drive. At 300 miles, that did not work, and I ordered a computer and was told the car was okay to drive. At 1000 miles that also did not correct problem, so I left the car at the dealer. Two weeks, the car is still not fixed and Chrysler is not sure what will fix it. Customer Service keeps putting off the option to buy the car back. It is now 24 hours since I was last contacted by Jeep. They keep coming up with one more thing to put off resolving the problem. We bought a new Jeep Compass with 2 miles on it and have not had car for two of the 4 weeks we owned it. Even the dealer agrees that the car should be bought back.

My 98 Jeep is an amazing car. It has saved my life a few times. The major issue Ive had with it is that a few years ago, I had to have the transmission replaced and fixed. Almost immediately, I blamed the shop. Thank God for warranties. Ive had it for 5 years. And it still runs great. But the issue now is that the gas mileage is slowly getting worse. I dont know if its just crappy gas companies putting something in the gas or what. But I live about an hour out of Austin. And it used to use less than a quarter of a tank to get there and back. Now, even if I dont run the AC, it uses more than a quarter. Let me just say its Texas summer in a black jeep with no AC, and gas prices are going up everyday.

While driving on vacation, on the 2nd day, my 2008 Jeep at 41,138 gave out on the transmission. I had to stop in MS State for repairs costing $3,699.13+135.60 car rental. Upon returning home, I called Chrysler who is willing to pay only $1,500 with no explanation or were concerned as to why the Jeep did what it did. I have been at this since August 14. Today, I am told the check for $1,500 is on the way but I have asked them to reopen the case as I am still not satisfied nor was I given any reasons except that the Jeep loaner has any warranties. It seems the Jeep had three years, 36,000 and no more. My question was whatever happened to power train warranty of 80,000/100,000?I find Chrysler staff incompetent to do their job in dealing with their customer and has no lack of concern over this early transmission issue with the Jeep. Mind you, they acknowledged it is an early problem but because they feel there is no warranty with the car, they were not going to further review why the transmission failed. They never called the dealership where it was repaired to this day. I have reported them to the TX AG and NHTSA/DOT and will continue to post this issue on any website that will alert any consumers on this automaker. Now that the case has been reopened, I will wait and see what the outcome will be the second time around. There was a day when I asked for the Chrysler corporations phone number. The operator gave me to their roadside assistant line.I am very angry and very frustrated at the way I have been treated. By the way, they not only asked me for the repair bill. They had the gall to ask me for my credit card statement to show that I really did pay for the repairs of $3,699.13. How do you like that for treatment by Chrysler Customer Care? I would like all Chrysler owners to review their warranty and those that are thinking of buying any Chrysler products, read the warranty book before buying their cars.

My rear passenger window has broken for the 4th time. This time, I had had enough so I contacted Chrysler to request payment for the repair. Two weeks later, and after the most frustrating customer service (or complete lack thereof) experience I have ever had, the window is still broken. I am so fed up with Chrysler. Clearly, they have a defective product on the market. They simply dont care and refuse to issue a recall. It is deplorable. I have also had to replace the transmission. And every time my battery dies, I have to get the car towed, because even after letting it charge for 30-60 minutes, the car dies the minute I put it in gear. I am making sure everyone I know understands how incredibly horrible this company is and never buys a Chrysler product. Im sure glad my tax dollars helped bail Chrysler out. Well, I am not.

Simply - I love my jeep. Bought this 06 in 2011, but have never been happier w/ a vehicle before. Ive owned a few, even classics. But my jeep can go anywhere, has the power, turning capabilities, comfort and design as well as the stereo system is awesome. My dogs even love it!!! I love my Commander!!

Car Continues to have problems after multiple repairs. Jeep has recall P41 (from Sept 3, 2014) that parts have not been made available for. 2006 Jeep Commander Issues: Sept 2013 -- Stalled, Shut Down, No Start. Piston Replaced Est. Cost ($1000) -- Repaired at Independent Auto Repair. Car stalled/shut down while driving approximately 25mph. Car restarted after about 5 tries and was driven “home”. No restart. Vehicle was towed to mechanic. Piston was replaced. Car never worked properly since. Jeep would pulsate when slowing down or stopped. Intermittent and random hesitation and acceleration. April 2014 -- Stalled, Shut Down, No Start -- Est. Cost $500 -- Repaired by Independent Mechanic. Starter Replaced/New Battery (approx. mileage 86,000).(My 66 yr old mother driving alone.) Car stalled while driving at approximately 25mph. After about 10 minutes and several attempts car restarted for a short distance (about 1 mile) and stalled again while driving. Car was towed “home”. Independent mechanic replaced battery and solenoid/starter. June 2014 -- No Start, “Transmission over Temp”-- Est. Cost $800 -- Repaired by Independent Mechanic. Jeep would start for very short period, over-heat and shut down. Would restart after cooling. “Transmission over Temp” light on dash. Hoses and water pump replaced. Blower motor replaced (a/c & heat hadnt worked in over a year). Replacing blower motor did allow a/c & heat to work BUT only on high.July 2014 -- Stalled, Shut Down, No Start (Towed In) Est. Cost $600 Approx. Mileage 92,000 - To Dealership. Dealership can’t find any problems. Had Tune-Up. Replaced spark plugs, etc. Vehicle was hesitating while driving. Engine light on. Dash lights would come on and shut completely off while driving. After car was shut off it wouldnt restart. Windows wouldnt work or if they finally engaged would go up and down sporadically. Car horn came on by itself and wouldnt shut off until relay was taken out. Windshield wipers went haywire. Jeep was TOWED to dealership because it wouldnt start… Therefore, it wouldnt run, but the dealership couldnt find anything wrong with it. Tune-up was done and the Jeep, somehow, ran.Sept 2014 -- Stalled, Shut Down, No Start (Towed In) Est Cost $600 Approx. Mileage 94,000 - To Dealership. Starter Replaced, New Battery. Car started hesitating while driving. Dash lights would all come on and then all shut off. When coming to a stop or slowing down car would lose power. At stops, would have to keep foot on gas to keep car from stalling. While coming to an intersection to make a left turn on a green turn arrow car wouldn’t engage to excel. My 7 year old daughter was in the car. I feared we were going to stall in the middle of the intersection of a busy street. All the dash lights came on and shut off repeatedly as we coasted around the turn. Car re-engaged and we pulled into a parking lot. Shut the car off. Went into Walmart. When we came out car started. Engine light on. Being only 1 mile from home we drove home. The next morning car wouldnt start. Got a new battery. Car still wouldnt start. Had it towed to dealership. Dealership replaced solenoid/starter.Sept 2014 -- Hesitates, Lights on dash on and off, Engine light on, problems starting. Drove to Dealership. Dealership can’t find any problems. Again, dashboard lights came and all shut off. Jeep is/was hesitating while driving and not engaging/changing gears while driving. Also, periodically accelerates randomly while driving. Dealership suggests replacing control module ($1300) and having wiring harness diagnosed ($600 for diagnosis not to fix it -- est. cost to replace wiring harness $1500 to $3000). But, they do NOT know what is wrong with the Jeep.Oct. 2014 -- Hesitates, Random Acceleration, Dash lights all on to all off. -- No Fix. Vehicle continues to have problems. As I cannot afford to keep replacing parts or diagnosing issues I drive it as it. I have 3 children that I will not drive in the Jeep any further away from home than a mile or 2… and will only drive with the children in the car on side streets or back roads. Therefore, my children do not go anywhere except the local park, to school, or to a friend’s house that lives nearby. They do not go to any store with me that is farther than 1 mile away, or that main roads have to be taken to get to it. Not included in the costs above are the car rental fees I have had to pay each time the car was under repair.Other misc. problems: Broken Door Handle, Sun Roof doesnt close properly, Poor Paint (Thin - scratches and rust), rough drive, a/c & heating only work on high. Chrysler issued recall P41 (Faulty Ignition) on Sept. 3 2014 but parts are not made to fix the problem YET. 2 Months from issued recall we are still waiting for Chrysler to make and distribute parts. Chrysler issued recall on Sept 21 (maybe 23) for recall of TIPM but only for SOME of the vehicles affected. 11/21/2014 Jeep lost power at 35mph. Re-engaged. 11/25/2014 Jeep lost power at 25mph. Re-engaged. 11/26/2014 Jeep lost power at 35mph. Re-engaged. Called Chrysler and was told there is nothing they can do about recall parts as the parts are not ready. There is no sense continuing to take the vehicle to be serviced as the problem does not seem to be able to be diagnosed properly. It does not seem to be able to be fixed.

Bought a 2019 Jeep Cherokee Limited 6 cyl. in Oct. 2018.. Biggest mistake Ever.. From the first week issues started. As the months passed the issues became more and more serious..and ONLY A COUPLE ISSUES HAVE BEEN RESOLVED, LEAST FOR THE TIME BEING... AND TODAY ANOTHER ISSUE.. CANT PUT GAS IN IT!! IT SPITS IT RIGHT BACK ON ME!! SO I called the dealership and in a week or so I can have it looked at..so I called CS at Jeep and got the same reply.. I think sooner would be a nice thing!! Everyone I have spoken to says theirs too, is a total nightmare.. Just DO NOT BUY ONE.. I NEVER WILL AGAIN!! JUST CALLED MY CHRYSLER dealer who I bought my 300s from. Theyll get me in tomorrow.. Yay..Chrysler Of Waseca Mn. Best dealership around!! Issues include..paint lift, no working seatbelts, lock out, lockdown, screen went blank then horizontal lines, jerking, wont start, wont accept gas, radio on and off.. I have asked right away for Jeep to take it back when I had no working seat belts on day one but no reply.. They did repair the seatbelts... Im glad I have my old 1995 Chrysler Lebaron convert ...much more reliable than this 2019 JEEP!!

I own a 2006 Jeep Liberty that I purchased new. I had several problems with the window regulators breaking and the windows falling down or failing to roll back up. The first few times these were replaced under warranty. After my warranty expired, my back two windows broke and fell down. I called to find out what this would cost and was told about $400 per window. I did not have nearly $900 to shell out to have this fixed when there is an obvious problem with these windows in this model year. Last year, I found out Jeep decided to extend the warranty on these windows for model years 2006-2007 for 7 years. I called my dealer to find out about this warranty and was asked for my Vin number, they ran the number and told me my car did not qualify as it was past the cut off month - mine built in March 06 and they said it was for anything after May 06 and later. The letter says nothing about this! They said I could have them fixed and pay for it and then try to get my money back from Chrysler Jeep. I am a single mother and dont have that kind of money to get these fixed for a problem that Jeep is very aware of! This is very unsafe as your car can easily be broken into if the window starts to fall. All someone has to do is push down, reach in and open the car. I currently have wedges stuck in between the glass and door to try and keep these up. It is ridiculous. I cant use my windows and I will never be able to sell this car or trade it in with this problem not fixed. The cost is too expensive that no one else will want to pay to have it done. I am stuck with this car that was poorly designed that Jeep is very aware of and now will do nothing about it.

Jeep should be absolutely shamed of themselves. I too am having problems with the window regulators on my 2007 jeep liberty. Now, the drivers window has to be helped to rise out of the door as you push on the button. How can they continue to have a deaf ear. Im telling everyone that is thinking of buying one about my experiences.

Let me start from the beginning. I bought a brand new 2015 Jeep Renegade. First week the brakes and rotors had to be changed then week 2 I took in for capless gas tank not letting me fit the nozzle in and an extremely rough idle. They did a software update on it and said nothing was wrong with the gas tank. Next, I take in again because motor is extremely rough and still not able to put the nozzle in without having to fight with the nozzle and force it in. Salesmen and managers all experience this and the extremely rough idle. They tell me the parts are on back order so I take to another dealership who does 5 more motor updates and I call customer care about the parts being on back order and them not being able to fix the rough idle either. She tells me they would overnight the parts. This actually takes a week.I ask for a rental car and they tell me that there none available because of the long weekend which is a lie so I ask Sarah the customer care lady in charge of my case if I can rent my own and be reimbursed, she tells me yes. I go pick up my car a week later and still vibrates off and on like a week later. At this point I have had it in 4 times for the same issue. The customer care lady would do nothing! She tells me I have to keep taking it in as long as it takes! I was so frustrated by her customer service and the lady at the car service center that I just traded it in and lost 4000.00 on trade in! Their customer case managers are the worse people to have to deal with! And to top it off, they said they wouldnt pay for the rental car because I got rid of the piece of junk and they closed the case!

I had rented a Jeep compass 12/09/16 and that day I had a roll over accident. I drive professionally and that day I drove at a safe speed for the road conditions. Speed at about fifteen to twenty mph before applying the brake. It had snowed and there was ice conditions. I attempted to stop at a stop sign on a paved road base when the car began to shut down (clicking noises) but the car seemed to pick up momentum. As the car ran through the stop area. The road changed from paved base to a dirt road base. I continued to apply the brake. As the car came upon the dirt road I was hoping the dirt road would provide grab but the momentum continued. The car slid from about twenty feet when applying the brake before the stop sign plus across about a twenty-foot dirt road base slipping for a total of about forty feet. As I viewed the ditch (luckily no water in it) I was headed for, with a ten foot drop, I thought I did all that I could and prepared for the hurt that I and the car will have. And now, two days later, I use the term terminator. I felt the car had its on will. Applying the brake did nothing. I hope this vehicle is recalled because I could of easily not have been viable now.

Repair Issues - An improper or inferior repairProblem: On the 24 Nov 2010, I came into the Springfield Jeep and Chrysler dealership because my car had ran hot the day before. They said the problem was the therostate, but they could not tell which one was not opening so they said both had to be replaced. So I left my car and they replaced the first one and they had to order the second one. I returned on 2 Dec 2010 to have the second one replaced. Then two months later, my car ran hot again. So I was told to bring the car back, but the car did not run hot for them so they said they could not find out what the problem was so I left with my car and was told if it runs hot again bring it back. In two more months it ran hot again, again nothing happened in which they could not tell me what was going on. This continued until a week ago, when my car ran hot and would not cool down and I could not make it out to the dealership who had serviced it. I was told to take it to Liberty jeep and Chrysler in Hinesville, GA, where it is today. They told me something foreign was placed in the radiator and that I need a new radiator, new engine and air conditioner unit because the problem with my car was not fixed. It had gotten so bad everything was going wrong. Prior to this, my car was serviced in Maryland where I lived --at Freds Jeep ad Chrysler in Laurel, MD. I have a Jeep Patriot 2007, Silver which I purchased in 2008. So basically, I only had this car for two years. I am very dissatisfied with this service and unhappy about my car because now I do not have a car.

I have a 2015 Jeep Rubicon with 30K miles. I have the Life time Mopar protection, which in the case does me no good. The Jeep stalls about 2 times a week. I have brought it in for this twice now and they say they cannot find anything wrong because when is stalls it does not send any codes to the computer. I called the factory and they said they can not do anything. At this point I am very frustrated and they cannot replicate the problem. I am not sure how much effort they put into it. I am no afraid of sending my daughter off to college with this Jeep. It is a really nice vehicle and cost a lot. Not sure what to do now.

I bought a 2004 Jeep Liberty (used) with 30,000 miles on it. The first year, I had to replace the transfer case. Next came the PCM computer, not counting the endless times I had to replace so many sensors. I live in the city where these jeeps are built. I will never buy another Chrysler product.

I have always been a Jeep fan, from the time of childhood. I loved everything about them, the look, the engine, the fact that they were American made, and the impression that they took care of their customers. Sadly something as little as an auxiliary cord insert has changed all that. After my auxiliary cord started to malfunction I took the car into the jeep dealership to get it looked at. They sprung their diagnosis fee at me last minute which so happened to be $100 dollars, to look at the radio. They came back to tell me conveniently that this issue couldnt be fixed and that I would need an entire new radio which would be extra, of course. Knowing exactly what happened to the auxiliary cord, I questioned their diagnosis.So I contacted the company directly, which apparently means to them that I didnt understand what was being told to me at the dealership, so they clarified all the information, (basically a waste of time with ID member **), who also failed to answer my other question of who is supervisor was and how to contact them. What makes matters worse is that I was informed in the waiting room by a fellow customer, how to fix the problem for only $50. I had already agreed to the diagnosis fee, assuming the Jeep Company had their customers interests at heart. Instead I felt like it was another situation of a big company taking advantage of the little guys, for a small price.After seeing their reviews, it doesnt surprise me that their customer service rate is so low. It seems as though Jeep is trying to fix that the wrong way. All of the employees were very nice telling me they were unable to fix the problem, but thats not what customer service is about. Its not about being nice. Its about having your customers best interest at heart and that is NOT a Jeep thing.Further information, I have had the car 2 years and as great as it has treated me, its not a car I would recommend. I got into a minor fender bender a couple of months back where I hit another car going 10 mph. There was no visible damage to either cars, so we just exchanged information and went our separate ways. The Next day my check engine light went on and my car started to act funky, so I took it into Midas. They told me that it looked like my car hit a metal pole, with all the damage that was created, $900 of internal damages after a hit going 15 mph.Another issue Ive had with the car was its roaders. My aunt drove my car over a parking curb. That one bump created an additional $800 bill because the roaders are not make to support that type of maneuver. (Rolling OVER a CURB.) Jeeps get a fake rap for being tough. That is not the case with the patriot. I am done with Jeeps based on their priorities alone. Take care of your mechanics (who get paid by the customer btw, not the company). Take care of your customers, and maybe your cars.

I have put a ton of money in my front end. Practicably rebuilt it, Im not in any state to waste any more money. My brakes have been replaced about six times. I have only owned this jeep for about three years. I need answers right away on the recall parts please. My jeep Laredo is a 2000. Please help. I transport elderly around town and Im nervous. I care about their safety. Thank you.

I have never had as many issues with a brand new car as I have with used cars. All my previous cars I bought used can put well over 150,000 miles on them and never had any issues except regular maintenance. I decided to buy a brand new jeep and have only owned it 2 years. Nothing but issues, and no help when I take it in to get it fixed. I keep trying to tell them my transmission is slipping, but they keep telling me it’s just the computer. Definitely not... Jeep sucks as a manufacture and business. Horrible customer service.

I have a 06 Jeep Commander. I took it in for a recall. A week later I started experiencing electrical problems with the dashboard going haywire. I took it back to Jeep dealer and they said that it was a Chrysler Jeep Star Case and they would cover any and all repairs. Half hour later they call back and say its not covered and it will be $346.00. Needless to say I was very angry but what could I do, needed my car, so bummed!!

I ordered a 2012 Jeep Liberty Jet from the factory. The engine ticks loudly, while in idle, and never stops. At 50-60mph, the engine shudders, vibrates and has a roar to it, sounding and feeling like the wedges you go over, to slow your vehicle down. It has 700 miles, and these are from going to the dealerships, and independent mechanics. 3 dealership trips, and 2 trips to independent mechanics. Chrysler refused to do anything about it.

We purchased a 2007 Jeep Commander less than a year ago. Within the last few months, every light on the dashboard has flashed on and off. When the heat is on, the heat will totally shut off. And now, the widows act like they dont want to roll down and the back door doesnt unlock all the time. We have taken it to the Jeep dealership and paid to find out what was wrong with it. We were told that they didnt know why and they cant find anything wrong with it. So we paid to be told that theres nothing wrong with it and the Jeep is still doing this. Please respond and help me as to what to do with this Jeep. Thank you.

I purchase my vehicle with 33k on it 3 weeks ago. It is in for service for the 3rd time (I havent even made a payment yet). 4 times now the transmission drags when leaving a stop and then clunks into gear. Before the 2nd service visit, I was driving down the highway and a loud alarm went off (not a ding or a chime) and there was something red on the display but it was gone before I could read it. My heart was jumping out of my chest as I was in rush hour interstate traffic and I thought it was going to stop. No codes the 1st and 2nd time so nothing was done. This time there was a body something code and waiting to hear on that today. At close to 36K I am concerned that I am entering the time when I start to have to pay for these services. I feel like I am being pacified at this point with no resolution to the issue. I mentioned all of the similar concerns reported on the internet and was told you cant always believe everything you read. My response was I am not lying about what is happening and I find it pretty interesting that others would report the same exact issues if they werent having them. I have filed a case with a LEMON LAW lawyer and just opened a case with JEEP/CHRYSLER directly. I love how it drives and looks but not sure how to rank the value. At this point it is going to cost me tons to repair down the road.

I have had my Jeep Wrangler Sport Unlimited 4-door since September 7, 2012. The first heavy rain we had here in San Antonio, Texas left the driver side floor with a small puddle of water. The next screwed up thing that happened was the zipper broke on the rear window on the drivers side. I took in the Jeep to get the leak fixed; it still leaks. I contacted the dealership (Ancira Chrysler Jeep Dodge Ram in San Antonio, Texas) and found out that the service department has to find someone to re-sew the zipper. They have to find someone who will do this within the price Chrysler gave them. I paid a lot of money for this Jeep and the last I want is to have my zipper sewn back on! Thats **! I want my window fixed correctly! And if the whole top has to be replaced, then replace it! Its your screw up and you need to fix your screw up and if its going to cost you, too bad! Dont forget Chrysler - we bailed your ** out of trouble and you owe us! Get your ** together and fix your problems!

Its hard to explain it all but in a nutshell -- Jeep doesnt stand behind their product and their customer service is a disservice. In June 2018, my Liberty roof got stuck open. The local dealer was helpful in getting the roof closed but said the part to repair it was back ordered 48 weeks. When the roof started to leak a bit more, I called Jeep/Chrysler to find a solution. OMG. Useless people and baloney answers. The part is in manufacturing. I said, Good. How many are you shipping next week? IDK. How many Jeeps did you produce with a sky slider roof? IDK. A case manager will call you back. Oh that is not my dealership.They should be ashamed of themselves to not support a car that is only 8 yrs old and allow the interior to ruined by the rain and not offer a viable solution to protect your investment. I WILL NEVER RECOMMEND A JEEP PRODUCT AGAIN and I have had several. Buy a TOYOTA!!! or Hyundai --my second car is GREAT!

Lemon Law help with 2016 Jeep Latitude 3.0 FWD: I bought a new Jeep from Nyle Maxwell Chrysler Dodge in Austin, Texas. From the get go, they allowed each bank to pull a hard pull credit instead of pulling one and telling banks it was a soft pull. This tanked my credit, but I digress. From the start, the wipers failed during a storm. They came loose and grabbed the other wiper and I couldnt see past 100 yards on a one lane toll! Only by the grace of God did I not crash. I found the closest Dealership and called, but service didnt care that I was traveling through Houston. They told me to leave it overnight.I tried Rivercity location and the service manager saved the day when another service guy laughed at me when I told him I nearly could have crashed. Betty, the Service manager told me to come right in. The rain was less violent by then. Because it was a new version of Jeep, they had no parts and took the wipers off a new vehicle. A month or so later, there was a recall on wipers, which my Dealer handled when I took my Jeep in for a cruise control problem. The cruise control would not maintain a 2-3 mile range after going down even a low grade hill. It would go up to 12 miles more, and then attempt to slow, but it wasnt a smooth transition. It was Jerky, but not dramatic, but unacceptable.They updated the computer, installed new wipers and told me that maybe the cruise control would fix by update... but it did not. I would add that I was given a rental car, but find it unacceptable that you make an appointment, and they cant look at it for 4-5 days! There seems to always be recall backlogs! The second time I took it in, I allowed a guy in service to test drive it home and back. My advisor drove it, too, but because no codes came out on computer, they couldnt do anything. Both also said that the cruise worked fine... so, I go pick it up and bam! It still does the same thing going on a hilly area in San Antonio, but not huge hills, just low to medium grade hills.As a side note, I use my car to earn money, and each time they test it and give me a rental, I am without any way of making bank! My first oil change was a normal one, averaging 21 mph, but since then, I use full synthetic and it went to 24 mph. I came to work in Austin, and the auto stop and on feature stopped working. This affected the RPM, which now never goes down to zero anymore. Ive burned through a tank of gas after only 150 miles, getting 19 mph! Of course this was on a Friday afternoon, too. So, I cant earn what I need, defeating the purpose of coming to Austin, and next week SXSW travelers begin to arrive. I CANNOT AFFORD TO MISS IT, YET CANNOT AFFORD TO DRIVE THIS LEMON!The other issue is when the auto stop feature was off and I would go down a steep hill, the brakes would come on and slow me down! This sounds like a transmission problem, too! Is Chrysler waiting for the warranty to expire? Ive got nearly 25,000 miles now and need help to get rid of this lemon. There is a lemon law, right? Angry and broke!

I bought a lemon! I am so disappointed in Jeep. I dont know where to start. This SUV is costing me more than a mortgage payment. I take very good care of this car, and in return, it kills me! I have 49,000 miles on this 2005 Jeep Grand Cherokee, and the air conditioning went out in 2009. The cooling pump went out last month, and now, the ignition is gone! I need a phone number to someone who can help me. Im dumping this heap of crap and going back to Honda. I saved forever to get the car of my dreams. Now, its nothing but a nightmare! Anyone have 1,220 bucks to pay for the latest repair? Youre killing me! Please, give me a number! This car was bought at Global Auto Mall in North, Plainfield, NJ.

I own a 2005 Jeep Liberty Sport. I have had to replace window regulators at least 5 times. Usually the dealership took care of it but I had to pay for a few. And now, in 2013, the last one replaced has broken again. But this one was already replaced by what I was told was the improved window regulator. But just like the old ones, it had about a 2-year life span. But the dealership only gives out a 1-year warranty. Just for this reason, I do not recommend a Jeep Liberty unless the window regulators have been upgraded from the cheapest plastic to metal.

My experience with buying and owning a Jeep Patriot. I bought a Jeep Patriot Sport with a manual transmission in 2011. Bought it new (zero miles). I now have only 33000 miles on the vehicle. It has never been off-road and has never pulled or towed anything. Recently, I noticed a noise coming from the powertrain. Took it to a mechanic who advised me that I probably needed a clutch replacement (clutch, throw-out bearing and pressure plate). I contacted Chrysler/Jeep about the situation and asked if they would cover the repairs on the powertrain. Their response was as in this e-mail response: Thank you for contacting the Jeep Customer Assistance Center. It is understandable that you would like to know if you have warranty coverage prior to getting your vehicle repaired at an independent repair facility. As per your warranty booklet, manual transmission clutch parts are not covered at any time and the pressure plate throw out bearing was only covered for 1 year and 12000 miles so there would be no factory warranty coverage for these repairs. I also want to let you know that the Powertrain warranty expired on September 30, 2016. While looking into this matter for you, I also see that you have 1 incomplete recall. The S61- OCCUPANT RESTRAINT CONTROLLER recall does not yet have parts available but the parts are expected to become available in June. Once the parts become available you can get that repair completed by scheduling an appointment at your local dealership. I would like to add you to the special tracking so that you receive an email when those parts become available. You also have an extended warranty for your (X69) FRONT/REAR CROSSMEMBERS. You are able to have a free annual inspection for the Cross Members and if they are deemed to be corroded any time prior to September 30, 2021, they will be replaced free of charge as well. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-426-5337).In 2011, when I purchased this vehicle (new) I had every expectation that it would last a long time. I have kept up on the maintenance and, as evidenced by the low mileage, I have driven it reasonably. I certainly did not expect that there would be two safety recalls, (one of which they cannot correct because they dont have the parts to resolve the issue). I certainly did not expect that there would be a potentially serious issue with corrosion of FRONT/REAR CROSSMEMBERS, to the extent that Jeep extended the warranty on these parts only. And I certainly did not expect that the powertrain would go out on me so soon, at only 33000 miles.In retrospect, upon examining the warranty information more closely, it seems that there must be a reason Chrysler/Jeep offers such an inadequate warranty on their product. Could it be that they know they are selling an inferior product that would probably fail in a relatively short time? One can only guess. I must conclude, from my experience, that Chrysler/Jeep has produced and sold an inferior product (as described above) and that further, they appear to be unwilling to back up their product with an adequate warranty plan. It is my intention to NEVER purchase another of their products. Furthermore, I cannot, in good conscience (based upon this experience) recommend that anyone else purchase any of their products. Since it is evident that Chrysler/Jeep is not going to do anything to resolve the situation, I guess that I am left without recourse. Lesson learned. Dont buy a Jeep. Caveat emptor.

I have a 2011 Jeep Wrangler 4-door. My soft top leaks which causes a horrible, moldy smell inside the car. Every time that it rains, I have to take all the car mats out of the jeep and dry the rugs with a towel. I then have to go to the back area where there is a storage compartment and scoop out the water that puddles up inside it. I will then keep all the windows open once the sun is out to let the car dry out. The smell still remains for days after. I was stuck in a rainstorm and water was leaking in all around the top of the door. My left arm and leg were both soaked by the time I got to my destination. I am taking the car to the dealer to be evaluated. I asked them if they have been getting many complaints about this and they said no. I dont believe them because I even got a letter from a lawyer who is putting together a lawsuit on behalf of Jeep owners because of mold and electrical problems, which are brought on by the leaky roofs. I hope they do the right thing for me. I am glad that this car is a lease and I will get rid of it in another year. Never again.

I have a new 2011 Jeep Patriot. The car does not even have 2K miles on and the brakes squeal. The dealer has already replaced the brakes, and the problem continues. Its been a week, and the dealer is still waiting to hear back from Jeep. I guess my life is not important to Jeep.

I purchased a 2005 Jeep Liberty new from a local dealer in Mesa, AZ. The day we picked it up, the water pump was found leaking and was replaced. Now in October 2011, we have replaced the water pump seven times. And as I write this, it is back in the shop for a leaking water pump. The last one lasted three months. We have had the rear differential replaced three times and it is howling again. All the window regulators have been replaced at least three times each. We are so afraid to drive this vehicle out of town. We rent one instead to go to the mountains or to travel to San Diego. Our government wants us to buy American. Why should we? The USA cannot build an auto like 30 years ago. Im very frustrated and will never buy a Chrysler product again nor will anyone in our family do so.

This is the third car I own, my first two cars were Honda and now I am currently driving a 2018 Jeep Compass. I have been driving this car since August, on 2/26/19 around 1:30pm I was driving for about 2 minutes when I stopped at a red light and my automatic stop/start turned my car off, I pressed the button and my car started again normally. As the light turned green I moved my foot from the break to the gas and my car did not move. I pressed the auto again and I still did not move, continued to put my car in park and nothing would work. I had to restart my car twice before it would move. This all happened while at a green light with cars behind me. On 2/27/19 at 2:45pm I started my car and while I was still driving pressed the auto stop/start, I get about 200 feet further before my car starts slowing down on its own and shut off. I waited some time before restarting my car. On 3/1/19 at 2:30pm I did not have auto stop/start on, I was driving for some time and my car started to slow down again so I pushed on the gas to accelerate, it would not accelerate and I was able to pull over to the side when my car came to a stop on its own and the emergency break light came on on its own. I waited some time again before restarting my car. I do not feel safe driving this car as it is dangerous to just stop on its own. **Please note the vehicle has approximately 2965 miles on it as of 3/2/19.

Third Jeep Ive owned: 2 Wranglers and this Liberty. Liberty has too many issues, too many repair problems: heater/air conditioner, leather seats ripped, front shocks, door locks, radiator. Like Jeeps, but wouldnt recommend the Liberty.

I bought my 2017 Jeep Renegade Limited in January 2018. Less than 2 years old.. My problem started around 16k miles. (Im now at about 23k). Friday I go in for my 3rd consumption test. Im burning oil. Getting to the dangerous part of the dipstick after 1000 miles, I didnt buy a new car so I have to babysit the oil level in it.. Its not the 1970s! Why should I burn 1 quart of oil per 1000 miles? Other newer cars can go 10k miles between oil changes, I feel duped and cheated. I also think theres something wrong with the low oil sensor, it only comes on when I take extreme turns and doesnt stay on. Im busy with my eyes on the road taking the turn, not watching my dash.. I had to have a passenger point it out to me!

Do Not Buy a Jeep! I purchased a 2014 Jeep patriot about three months ago. There is a problem with the brakes. When you apply the brakes they squeal. The dealership told me that Jeep changed the composition of the brake pads to a less expensive material. This stuff makes terrible noise. It wakes up the neighborhood when I go to work in the morning. You cant take this Jeep to any place to go hunting. You can pull into or out of a parking lot without people noticing the poor quality of the vehicle. Most people believe that I am not maintaining the car. It has less than 10,000 miles on it. I took it in once and complained. They changed out one set of pads. Now the other side is making noise. Driving this vehicle is very embarrassing. I dont want the Jeep anymore. The old expression was that is a hulk of junk, now my expression is that is a hulk of jeep junk. Buy a Ford.

I have had my 2013 Jeep Patriot for almost 5 years now. I like this car because it gets good gas mileage, it has a satellite radio, heated seats, heated mirrors and radio controls on the steering wheel. Also it has a sunroof that I enjoy a lot. I like almost everything about my Jeep Patriot. The only thing I dislike a little is that it is a bit hard to tell how close you are getting to objects. But other than that, it has been a very reliable vehicle and all I have had to do is have it serviced.

8/18/2011. I woke up to 2 inches of water on the passenger side. I thought it was the windshield. I had it replaced 3 times and still getting water inside on the passenger side.

I bought this 2006 Jeep Liberty Limited new in January 2007. On March 19, 2010, the drivers rear power window regulator broke and the window will not go up. I brought it to the dealer to have it fixed. Luckily, I have extended warranty and just paid a $50 deductible. Today, Feb. 19, 2013, the drivers rear power window regulator broke again and luckily the extended warranty is still good until January 2014. I have to pay another $50 deductible. Even the service advisor said the Jeep 2006 Liberty do have a lot of people having problem with the rear window regulator.Based on this history with this Jeep Liberty model year having problem with the rear window regulator again and again on so many owners that bought this Jeep Liberty model, it should be a manufacture defect and it should be recalled. If I did not have extended warranty, it would have cost me $250 to have it fixed. Who knows how many times the power window regulator will break down for years to come?

Brand new car broke down - New car overheated in the week it was to be repaired! During this time, no one even apologized and offered to give me another car in return! Friday, I took it and it turned out that the cause of failure has not been arranged and the car overheats again! I depend on my car, and a week I had to sit home and not work! I do not know now how long do I have to wait! I called customer service, Jeep and nothing good has happened! Please help! I am paying now for what I don’t have!

I currently own two Jeep vehicles. One I purchased new is a 2013 Grand Cherokee. It has been the most dependable, reliable, stylish vehicle that I’ve owned. Jeep has stood behind any issues I’ve had, which have been few. My second Jeep is a 2018 Wrangler Sport that I purchased used with 8,000 miles and under warranty. It’s also a great vehicle, easy to tow behind my motorhome, and fun to drive on adventures. I’ve had no issues at all with it.

I just leased a 2012 Jeep Liberty. Jeep on their own website says that every radio system on the Jeep Liberty comes with Sirius XM radio and a 1-year subscription, as does the new car window sticker, and as did the salesman who leased me the vehicle. However, poking around all the channels on my new Sirius XM radio, I find that there are channels missing. Upon deeper research, I find that I actually have a Sirius Select subscription, not a Sirius XM subscription as promised. And upon further checking I find that I cannot just upgrade my subscription on my own to get Sirius XM channels because Sirius XM requires a “different radio than is offered with the Jeep Liberty!”If Jeep had said, Our Sirius XM (the manufacturer) radios come with a free 1-year Sirius Select subscription, that would be one thing, but they did not. I have been on the phone with Sirius XM, and many times with the Jeep dealer and with Jeep corporate. Today the Jeep sales manager called me and basically said, Sorry but we are not liable for that. The assigned Jeep case worker told me first that they would give me free oil changes. When I insisted they keep their word and give me Sirius XM radio as promised, she then came back and said they would cover half of the cost of the Sirius XM radio. If they arent responsible, why would they do that? When I tried to nail the case manager down about exactly how much that is and if that included the subscription, she said she didnt know. Obviously she is going back and forth with the dealership, which is not owned by Jeep but is an independent dealer. I also looked into getting Sirius XM internet radio, but again that still does not have the XM stations I want, so I cant cover this on my own without spending hundreds. But I shouldnt have to do that anyway. The issue isnt just a few channels. The issue is that Jeep is not providing something that is promised and is listed on the sales receipt. I dont want to make a huge deal about this. All I want is what I was promised. How about it, Jeep?

Jeep Extended Warranty Scam! If you just bought a New Jeep and you opt for the Lifetime Warranty then you have just been SCAMMED! Here is what happened to me, to prove my point. I bought a New 2017 Jeep Renegade on Jan 2018. After some thought and searching for an Extended Vehicle Protection plan, I decide to go with Mopar’s Vehicle Protection (MVP). So, I called Mopar, and the salesman told me that as soon as the Manufacturer Warranty ends then, the Extended Warranty would kick in!Well, Folks, This Was a Major Lie! The salesman NEVER said that this replaces your Manufacturer Warranty the Day that you buy it! AND it will automatically insert itself back to the date that you bought the vehicle! So, basically, you are paying for the Manufacturer Warranty! How stupid do I feel? I feel very stupid at this point! Who in their right mind would pay for a warranty that is FREE for 5 years? I know if I was told that this warranty would take the place of the Manufacturer Warranty from the time you bought it, I would say, “Hell-NO!” This is a Major SCAM People!So, I called Mopar (800-521-9922) and asked to speak to Admin to tried to explain that the Salesman at Mopar lied to me by not telling me that this Warranty would run Concurrent with the Manufacturer Warranty (Take its place) and that I would be paying for my warranty from the get-go! Now I don’t know about you folks, but who in their right mind would pay for something that is given to them for FREE? So, I tried to explain this to “Danu”. I don’t know the spelling of his name, but that is how he said it when I talked to him on June 28, 2019, @ 12 PM Mtz. He told me that this is correct and that I will get a refund back minus $1000 for the time that I was on this Extended Warranty Protection plan from Mopar, even though, Mopar (Jeep) was already given me for 5 year or 60,000 miles for free! I asked to speak to a supervisor of Manager and he said there isn’t any and then transfer me to a survey on how well this call went! LOL, of course, I gave the LOWEST possible score that I could give him! And, I kissed my $1000 goodbye! Needless to say, Jeep has just put another unhappy customer on the street to tell the masses what is going on behind the curtain of deception! So, people if you feel like being SCAMMED And throwing your money down the ** then just opt into the Jeep Lifetime Warranty Program! T. ** Colorado

I needed a RHD Jeep. I went to TN to get one asap. I had 2 to choose from that were new. Since they had black interior, I wanted the one with the tinted windows. I did not like the large mud tires on it and said so about 5 times. He did not want to change the tires; he said he would have to spend $300 to recalibrate them to 16 tires. So, I paid more for the better tires as he stated. I found out that the tires slung rocks onto all 4 hinges and beat the paint off. They sold me $10 touch up paint with $6 shipping and handling. I bought mud flaps. This stopped the 2 top hinges from much more damage.Now I have ordered Mopar running boards in hopes of stopping more damage to the lower hinges before I touch up the paint. It costs $315. They offered to sell me one for $615 with installation. I hope my husband can install them. I feel this is a design flaw. I told both Jeep Corp. and the salesman that. Neither of them agreed. Now I have noticed that when I drive by the mile markers on the interstate, 3 miles measures 2.7, 4 miles measures 3.6 on the Jeep, and 5 miles measures 4.5, so I estimate if I go 10 miles only 9 miles will show up on the Jeep.

In 2010, I purchased a used 2007 Jeep Liberty Sport through a dealership. Within the first month after purchase, a mechanism within the front drivers side door broke causing the window to slip inside the door and become unusable. The dealership repaired the part free of charge as the vehicle was new to me. In 2012, the same mechanism broke again. This time, I was told by the dealership that this is a common problem but I was forced to pay for the repair as Jeep has not yet recalled the mechanism.Yesterday, December 21, 2013, the mechanism broke again this time inside the passengers front side door. I have called the dealership to schedule the repair but currently my window is being held up with duct tape. I do not think I should have to pay for the repair as this is an ongoing issue and obviously the cause of a defective part. Jeep should recall the component and/or develop a mechanism that does not break so easily. I have already filed a complaint with the NHTSA and Jeep headquarters.

On June 7th of this year, and since then I have had to take the Jeep close to ten times. I purchased this Jeep for a rather affordable price compared to other models at the dealership. I soon found out why. Within 24 hours of owning it, the cooling fan stopped working and caused the engine to overheat within seconds of starting the engine. I took it in to the same dealership I bought it from, a certified Jeep one at that, to be repaired and thought that was it. Exactly two weeks later, the check engine light came back on but this time it was because there was a small evap leak with the emissions system. They repaired it and assured me everything was fine. A week later the light came back on and I was told the fuel tank pressure sensor was faulty. Once again that was taken care of and they said everything was fine. Yet another week went by and the light was back on. The same sensor they replaced the week prior was also faulty. They replaced this and I was hoping everything was finally done having issues. That lasted about two weeks when the light came back on. The dealership said it was being caused by the emissions system, which at this point they had completely replaced the module, but everything was fine. No leaks, no faulty sensors. The light was just on. They cleared it and a week later the light was back on. Only after all this was my Jeeps issues being taken up with Chrysler. I was told that if the light came back on, dont even bother taking it in, just keep driving it like normal. I wasnt having that since the light coming on could have been caused by anything.The final straw was when I was trying to make a left turn in a busy intersection. I pressed on the gas and could hear the engine revving but the car was not moving forward aside from the normal rolling that happens. I took the Jeep in the next morning and they said it had to do with the ABS system needing an update. I almost was in a car accident over an update? Thats unacceptable to me. I cannot wait to be rid of this vehicle as I no longer feel safe driving it and I have grown tired of constantly needing to take it in.

When I purchased my commander I started having problems with it the next day and it was one thing after another. When I was driving down the highway all the lights on the dashboard were flashing on and off and stalling. Took it to dealer. They replaced the wiring harness, didnt fix it. Took it there again for the same problem. This time I had 10 top Jeep techs take the whole inside of my Jeep out to expose the wires. They went wire by wire and there is a control module in the drivers side door and once they replaced that it never happened again. Now I have only had this Jeep for 2 years and I have had the transmission replaced, wiring harness, front control module, power steering pump, ignition switch, front differential, and I cant keep brakes or rotors on it to save the life of me. The problem with all of the Jeeps is everything is computerized and the computers they put in them are CRAP. I will never ever buy another Jeep again.

My Jeep Liberty has been a safe, reliable vehicle that has required only routine maintenance. Its got a great capacity in the rear for its size. Convenient when Ive bought small furniture items. I also like the four-wheel drive. We could tow this car behind our RV, and it would support the lift for my husbands mobility scooter without dragging. However, the seats could be more comfortable.

Would not stand behind warranty. The drivers side mirror broke when it would not fold as designed. Dealership would not replace. Cost me $487. Called FCA line and all they do is back the dealer so whats the point? Also Jay the caseworker was unprofessional and hung up on me.

I was one of the very first to sign up and order an all new Jeep Gladiator Launch Edition. It has been a botched launch ever since the beginning. The website pre-order not working correctly, promised a white glove concierge experience with no contact from them, the factory pumping out Jeeps for orders that were placed months after mine, and now delivery...As I type this it sits in a lot waiting on truck to bring it two hours to the dealership..for an entire month it has been sitting there. The chat is of no help and my salesman says FCA wont let him send someone just to pick it up. Starting to wonder why I am buying this if this is how Jeep treats its customers.