I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

I love my Infiniti sedan. I bought it used at 85k miles. I have zero problems with it. Just regular maintenance which is reasonable. It rides beautifully. It’s pretty. I would love to get a new one.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

Love to drive it loaded. These cars are slick with all the bells and whistles, power doors, sunroof, heated seats and leather interior. Great vehicle line up. Cant go wrong. They have multiple upgrade like special rims, tires, accessories, OnStar satellite and tinted windows but most of the line up has it all. Theyre very roomy and have legroom to stretch and a lot of elbow room and storage capacity and big trunks. Very good car or van truck. You just gotta go with what your family needs. Whatever your style its here. Hard to decide what vehicle to choose. Fast cars, family cars. Even had multiple colors. You name it Infinitis got it covered.

I have leased two vehicles from Infiniti, a G35 and a G37. I had no problem when my lease was up on the G35, because I went right into another lease on the G37. I leased the vehicle for 39 months. At the end of the lease term I opted to return the car to the dealership (March 2014). Several months after I turned in the car I received a bill for $300.00, which they said was for processing the return of my leased vehicle (which by the way was in excellent condition and only had 26K miles on it)... Well, okay, so I paid that. I get home from work yesterday to find a letter from a collection agency. It seems that Infiniti sent me to a collection agency for $59.23 that I owed them for the personal property taxes on the car for January - March 4, when I returned the car. One would think that after having a 6 year relationship with Infiniti - paying my payments in a timely manner and ALL personal property taxes that I had to pay to them, someone would pick up the phone and make a phone call to verify that I had received the bill for the $59.23 in personal property tax that I owe them. But no, they just sent me to collections. I JUST received the actual bill from Infiniti a few days ago. I would like to just say, Thank you Infiniti and I will not ever consider leasing or buying another Infiniti again! I am not sure why after 6 years they would think that I would not pay the $59.23 in personal property tax that I owe. I paid them thousands... crazy!!

I just want to start I am Infiniti loyal customer, this is my 3rd Infiniti. My current car is QX70. About 4 months ago my car would start and shut off. I took it to Oklahoma city Infiniti dealer and they diagnose the issue a day change the break switch with didnt help. Took it the 2nd time and they program the computer and told me this will solve the issues. Same day after I picked the car start doing the same thing + jerking while speeding and slowing down and out power at all. I took it back and they went and changed the engine magnetic head which I dont understand why. Picked the car and 2 days before Christmas while doing shopping with my little girl, while waiting at a traffic light the car shut off. I had to put the gear on park and start the car. This is a safety concerns. I called the dealer the next day and was asked to bring the car. This time I took a video of the car not starting and show it to the service manager which he now have proof. The dealer cant diagnose the issue and I been told by the shop foreman to contact Infiniti consumer affair which I did. After they contact me I been told by OKC dealer I cant no longer bring the car to them since the Infiniti corporate been notify. The consumer affair supervisor informed me that Infiniti cant do anything special to fix the car. What I can do take it to different dealer which about 120 miles which I did and they have the car now. So Infiniti is aware of this issue and I have 3 recorded videos of the issues and wont do anything even its a safety issue. Hope Jacki ** of Tulsa Oklahoma will be able to help. WILL SEE.

The steering on this car randomly starts turning left and sometimes right. It is NOT an alignment issue, the car literally makes a left turn if I do not hold on tight to the steering wheel. If I do let go, it will turn left across the highway just as if I turned the steering wheel to make a left turn. A few times the power steering has gone out altogether and that was very scary (if an auto-turning car isnt scary enough). The problem, though regular, is intermittent and the 6 or 7 times I have taken it to Infiniti, they have been unable to duplicate the problem. I have shown them multiple self-shot videos of the car turning by itself but they claim the car is working as designed and will do nothing about it. This IS A KNOWN issue and many others are complaining of the exact or similar issues with this car but it is clear that Infiniti chooses to wait for a few deaths or a class action suit before they do anything. This is my 4th and final Infiniti. I just want them to buy the car back because they obviously do not know why it is happening and they refuse a buyback, claiming the car is operating as designed. Its unimaginable to me since I feel my life is in imminent danger every time I drive it. Infiniti is a BAD company! I thought they were good but they are not. They are fine if everything goes well but when you need them to back their product, they do not. I paid $54,000 for this car, it only has 6K miles on it and it has been in the shop about 7 times and will go back when it starts doing it again. I can only hope I can get it there while the problem is happening because Infiniti is clearly denying the existence of any problem. I feel SO ripped off by this sleazeball company. 54 grand and Im totally screwed! I have contacted an attorney and they will pursue it but I also want Infiniti to pay the price by EVERYONE knowing what a scumbag company they really are. They would rather me die than get my dangerous car off the road. The problem still exists and likely will not go away and neither will I. Stay away from Infiniti!

Infiniti finance is the single worst company in terms of finance or anyone else I have ever had dealings with. They do not have help for anyone with any hardships. Infiniti of Denver is one of the best dealerships that I have ever bought a car from, but their finance partner is not a part of them and is not willing to work with any consumer. I have lost two children, and my wife had numerous medical hardships, and Infiniti Finance refuses to acknowledge these misfortunes. Even the largest companies in the world such as Citi, Discover, Wells Fargo and et cetera, are willing to work with their customers and Infiniti Financial is not.

I purchased a used 2007 FX35 in 2010. During the past year, I have replaced the battery, front brakes, tires, two taillights, had several pieces of plastic trim in the vehicle just pop off, short in the taillights, cam sensors went out, starter went out and it had a hollow noise in the engine under load that service could not identify. It was towed three times in a two week period, one during a vacation five hours from home. I had to pay two deductibles during that time and Fresno Infiniti overcharged me, stating they could not reach the warranty company on a business day during business hours. Convenient since I then had to pay out of pocket to get home and contact the company on my own. Customer Service was no help and the rep even stated she is her own boss and there is no one else above her to contact for resolution. It has 55,000 miles. Extremely unreliable vehicle and extremely ineffective customer service at Infiniti Inc.

Day one of ownership of a QX60. Blind spot monitor light goes on and off whenever it wants. We Drove three hours back to have them look at it. They told me to go home and enjoy my new car. Telling me they cant fix anything that isnt coding. I had to take pictures to prove the light would flash and come on because no one would believe me. It cant code if it truly thinks there is a car there that it sees, even when Im on a two lane road and there isnt a car there.Forward crash warning turns itself off when it wants. Many phone calls and I just keep getting brushed off. Two months later it finally codes. They took three weeks to try and fix, but after 2 years and numerous trips back, its still not fixed. We would find it sitting outside in back row at the dealership and not even being worked on. Yet they had it for about three weeks.Brake issues, pedal makes noise. I would push the brake and when I release the brake it would make a noise. Yet they promised they would take care of me and make everything right and is at the highest standards. haha Id hate to see low standards. My service dealership that I take all our vehicles to for oil changes, tells me I have a head gasket leak. I said I have always smelled antifreeze and told the deal I purchased from all the time. They just blew me off like I was just complaining about nothing. Today I was told by my Infiniti dealer that it is normal for all Infiniti to have a head gasket leak. Yes thats right it IS NORMAL for that to happen. Cabin seal on drivers side had pulled out first time I washed it. Paint on rear tail gate was repainted because the paint was bubbling from rust.YES we supposedly purchased this car bran new. Please if anyone else has experienced any of this please contact me. I really dont need to deal with all this stress. Its physically making me sick. I think when flood waters went through Des Moines Iowa my car may have been too close and received some damage that no one is admitting to. This flood was before I purchased the car. Yes I have contacted the BBB and the attorney generals office.

I purchased a 2015 Q40. 4 months into the car I hit a pothole and my air bag deploys. I spoke to their corporate office and apparently a pothole can make your airbags deploy. I had to come out of pocket to get the car fixed. They did not want to help me with anything. No rental, no loaner car. My car has no cosmetic damage on the body. 3 weeks after the incident after I file a second complaint they ask if they can inspect the car. Their customer service throughout the entire time was horrible, they were rude every time. I will never again deal with Infiniti/Nissan. They sell you crap and expect you to just suck it up.

I specifically told the salesman when I made my test drive appointment that I havent been in an Infiniti in years and that I wanted to test drive a car and see if this might be of interest to you. I also advised that I didnt have much time as I had to get dinner home to my family but I wanted him to give me a few lease numbers to look at and think about over a few days. I had to repeatedly tell this salesman that I was not buying a car that night and that I wasnt going to make that decision without thinking about it and discussing with my spouse. His response was, Cmon man, I have to make two deals tonight. Rather than providing me with some numbers to think about and offering to follow up with me in a couple days, he repeatedly kept making offers which I had to repeatedly say, Im not buying a car tonight!After saying no about 10 times, he said ,Cmon man, youre killing me, I have to get rid of a car tonight. Never once was he interested in what I needed and what I was looking for. Since when did I stop in to a dealership to help out a salesman hit his goals?! Im there to shop a car that I might be interested in and needed some time to consider my options. After coming back with deal after deal and pressuring me to buy the car, I finally just walked out of his office because he obviously didnt care that I didnt have much time, that I repeatedly said this is something I need to think about and discuss with my wife, and that I needed to get dinner home to my family. On my way out the door, I looked at the receptionist and said, You guys just lost me for life. She said, Youre kidding. I said No, Im not. At that point, I made the decision that I would never be coming back to this dealership to buy an Infiniti.At that point, a gentleman came running out to my car and banged on my window as I tried to pull out. I rolled down my window whereby he said, Im the general manager, what happened, what happened, what happened? I said, You want to know what happened? I specifically told your salesman what the purpose of my visit was tonight. It was to test drive a car and get some options to think about. I liked the car and would have most likely come back later this week to make a purchase. I said, I didnt appreciate the hard sell and the fact that the salesman wanted to make me feel like I had to help him out. He then kept saying, What happened, what happened? I said I had no interest in being pressured 12 different times to buy a car when I was clear what my position was. He said, You dont understand, I have a certain number of cars that I have to sell. I said, Its not my responsibility to help you sell your cars. He then replied, Well, if you werent going to buy a car tonight, then I never had you anyways! I then drove off.Are you kidding me? The GM of the dealership is telling me that well I never had you anyways? This entire experience was the worst car dealership experience Ive ever encountered. Since when did it become all about, I have to make two deals tonight and cmon man, I have to get rid of a car and I never had you anyway? Whatever happened to listening to the customers needs and then seeing what you can do to oblige with their situation and what theyre asking for? If this salesman would have simply listened and understood my needs, then he would have given me some options to consider and asked if he could follow up in a few days. I loved the car and was convinced I was coming back to buy but I just couldnt do it that night! Now, as a result of this experience, not only will I never buy from Lake Norman Infiniti, but I never want to buy an Infiniti, period! Your general managers approach and comment about never having me anyway sealed the deal for me. As far as Im concerned, he represents the Infiniti brand and if this is what your brand is all about, then no, thank you. As the general manager of the most prestigious private club in Charlotte, I will be certain to share this experience with as many influential individuals that I can. This was borderline harassment and was an embarrassment to the dealership and the Infiniti brand. I respectfully request a phone call from a senior officer within the Infiniti corporation to further discuss.

Temperature control unit - A/C turns itself on at highest speed and becomes stuck. I can feel the effect/pull that this has on the engine. Also, audio unit screen goes blank while playing and cannot be adjusted or shutoff until engine is turned off. Both units, inoperable. Problem sometimes ceases and sometimes persists with engine re-start. [Im also concerned with the safety hazard of the drain of power (on battery/alternator) if both units are involuntarily running full power, if not able to pull over and shut off car. The car has now stalled once while at a traffic light, following the onset of this problem.]I took the vehicle to my mechanic and was informed of a voluntary recall and presented with the paperwork. Campaign ID#: P3104 - Voluntary Service Campaign Audio Finisher Circuit Board. Applied Vehicle: 2003 G35 Sedan (V35). Dealer Responsibility. After numerous times being told (via phone call) that there was no recall, I informed the dealer (Warranty Manager) that I was looking at (and citing from) the voluntary recall paperwork. After spending much time on hold, the Warranty Manager confirmed the recall. I was ultimately informed that my vehicle did not fall within the VIN #s for the first 23,600 vehicles built. Therefore, my vehicle did not qualify for repair under the recall. I was told that there was nothing I could do under the parameters of this recall. I asked for a quote for the repair. Estimated: $700 parts and labor. When I asked if there was anything else I could do, I was suggested to file a complaint with Consumer Affairs. So here I am.

I purchased a 2014 Infiniti q50 in February 2014. It FLOATS/DRIFTS/TRAVELS across lanes BOTH directions even when the steering wheel is level and straight. I notice it more on the freeway however, it does it in the city as well. I took it into the dealership in May to have the issue looked at by the local Infiniti dealership. They say they cant find anything wrong. I took it back to the dealership again in May 2014 (Memorial Day weekend) and wanted a Master Tech to ride with us, he rode with us and saw the issue more than once however, decided that it needed an alignment which is crap (It wouldnt travel in both directions!)!! The car had 3000 miles on it and needed an alignment??? Ok so, they did an minor alignment but, it still drifts/floats and travels across both lanes without any help. I have to constantly actively steer the vehicle to keep it in the lane! My local dealership tells me that they cant find anything mechanically wrong with the vehicle. I was told by the local dealership Manager that they were instructed by NISSAN/INFINITI Corp NOT to work on my vehicle until the Infiniti engineer comes out to drive the vehicle on 6/24 however, based on all of the negative comments about, I doubt that he will help me. Do I hear Class Action?? ? I traded in my 2008 Infiniti G37 Coupe that I had bought used and NEVER had any problems with for this piece of crap! My Intouch Apps have never worked correctly. The backup camera doesnt work until you put the car in reverse 3 times, my dual screens have locked up 5 times and will not correct themselves unless you pull the vehicle over and turn off the car and turn it back on. My Oil & Filter light came on at 3499 miles and the first Oil/Filter change isnt until 5000 miles!! ! I DO NOT FEEL SAFE IN THIS VEHICLE!! I have told the dealership Manager and Consumer Affairs that I DO NOT feel SAFE in this vehicle! I purchased this vehicle because we are having another grandchild which means that her car seat wouldnt fit in the coupe. I WILL NOT ALLOW MY granddaughters or my pregnant daughter in this vehicle!!!

We bought Infiniti just last year and went to get yearly service done. I was told over the phone that we will get car back after service in 3 hours and they will provide us courtesy car for that time. We dropped car at 2:30 pm and was expecting to get it by 5:30 pm. When we went there, they didnt give us any courtesy car but offered us shuttle ride to a nearby shopping center. We were ok with that and opted for shuttle.When we came back from the shopping center the car was not ready. We asked them, they said it is just due for washing and will be done soon. We waited half an hr more and by that time it was 5:10 pm. At that time, they told us that they guy who is supposed to wash our car is out to drop someone. They had no idea when the guy will return and wash our car. We had another activity to take care after that and regretfully we had to pick up our car unwashed. They were not punctual with their commitment. If they offer shuttle service to the customers, that should not be at the cost of service. We are very disappointed by this behavior of such a reputable car company.

I have been devastated by the loss of my 37x related to fire. I loved every moment of ownership of that car which I purchased new 3 years ago. I have been searching for assistance on line and called the warranty division but have not received any responses or been able to find help. Local dealer cant do anything as this requires higher level of support and investigation. Can anyone from this site help a Canadian owner reach someone of importance at Infiniti related to the warranty division? I do not wish to provide any details yet hoping Infiniti will respond to my issue. This is an extremely disturbing experience. I dont know where to find an order number as requested below.

My Infiniti Q45 2002 with 85k miles suddenly shut off in the middle of the interstate while I was going about 65 mph and carrying my grandkids. I was able to get over into the zone between ongoing traffic and merging lanes and turn on the hazard lights otherwise there would have been a major collision. It was a nightmare. We were stuck there for about ten or fifteen minutes before I was able to get over to a shoulder and get towed. Infiniti needs to recall these vehicles. Were all at unnecessary risk. These vehicles are death traps. My blood pressure is through the roof today.

I have had an issue with my lease. I went to INFINITI OF RIVERSIDE and the car salesman was Tahir **. The salesman was completely dishonest and did not do anything he promised to do. I inquired about a lease since my lease was coming to an end. He continued to text me the same day and insisted I go in that very day in order to get a deal. Upon going in to look at the cars I told him I would like to return after speaking with my prior leasing company to make sure that I had all my numbers in order. I told him that I usually go with a Broker and he insisted that he was also a broker and that he can get the same deals. I then told him I was not looking to put any money down at the moment that why I didnt want to get the car that very day. He insisted we go on a test drive and we did. I didnt like vehicles color so I insisted I would come back later. He then told me that if we leased the car that day that Infiniti would take care of all the remaining payments, damage fees, and disposition fees. It sounded good but I still had a budget I wanted to stay under. The budget was that of 400.00. He then said that if we got it that day he would be able to do everything, take my old car that day and that he would take care of everything to return it, pay any fees, and I wouldnt have to worry about anything. All he said was that he would need a down payment in order to make the deal. Originally not wanting a down payment I figured if everything was going to be taken care of then it wasnt a bad deal for a 2 year lease. So I decided to try out Infiniti and so far it has been a horrible experience! He told me I could only get a 3 year lease, then he said for the down payment I would have to write out a blank check for 1,600 as the down payment. He never called Lexus to make sure they came to check the car I had to do that. I have been having to deal with Lexus since not everything has been paid off! So now I still owe Lexus upwards of $600 and I have a higher payment on my Infiniti lease because it was going to be a little higher in order to cover any cost. This is the worst car buying experience I have ever experienced and will be glad to return this car and never do business with a shady company like this! I have tried contacting Ali and all he said was that I should take car of it on my own now. And he stopped responding to me.

I am sorry to say but Infiniti consumer affair is useless, rather than listening to the problem they just want to close the problem. My car paint was peeling and they didnt even want to listen.

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I like a nut not only did I buy one Infinti (QX60) but I bought the second one, a G37. The QX60 a week after I bought the Gas gauge was reading Zero mile with a 1/4 tank of Gas. I got told it was bad gas, then I was told Im driving down hill so that affects it. Then I was told the Infiniti corporate had to assess the SUV. It took them 2 tries and they replaced the entire Gauge system. Then I had issues with the Transmission. Took it countless time and they kept saying that the software needed to be upgraded. After filing a complaint they replaced the Trans and it took over 9 months to get it done. Then I bought a G37 certified. I thought buying a certified would get me a better value and it would be reliable. It started to leak Differential fluid. Was told the Diff overheated and it leaked fluid. Then the Tires got a nail and they refused to fix them, when they said that it was covered under the maintenance. I have to say the SERVICE FROM INFINITI IS POOR AT BEST. IF YOU CALL INFINITI CONSUMER AFFAIR AND GET AMANDA HANG UP and wait the 30 days and get someone else. If you ask for a manager and Tommy. Hang up as he will give you lip service. Buy a Lexus or Acura!!!

Infiniti is by far the worst car to lease. Not only is the seating very uncomfortable but also created more back problems for me. The lumbar system in these vehicles is horrendous. What is even more upsetting, is their website has been down for days now. I cannot see my payoff amount. When I asked to remove the automatic payments option so I can make the last full payment (so I would not be overcharged with autopay) I was neglected and hung up on 4 different times. Customer service is a complete joke. One guy couldnt even get the volume on his headset to work. Do not lease from this company. Its time for Americans to stick with their bread and butter (Ford, Chevy, etc.)!

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

Infiniti QX56 has a very nice ride. Handles very good on the highway, very comfortable on the road and has things to keep my children busy and safe. Great engine and is pretty good on gas.

I have had my Infiniti convertible in for service 4 times now due to the cables breaking when opening and closing the top. The most recent repair was today after I opened the top for the first time this year. The dealership explains the problem to me and how this is unique. But each time the cause is something different (broken clips, sync issue...). But now the car is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. The cable design is not a good engineering solution for moving a heavy hood. Probably why the auto makers do not implement it. Each of my last three cars have been convertibles. I love them but never again will it be an Infiniti.

I bought a 2003 G35 Sedan in 2012 from Beshoff Infiniti in San Jose. The sales guys were cool from the first meet. However I test drove the car and everything appeared to be fine, radio came on but I couldnt try the disc player being I didnt bring a CD to the dealer. However, after my happy purchase of my new affordable luxury ride, when I got home I wanted to listen to my cd in my new car. I slid the cd in only for it not to be able to go in the dash said it was a error. I instantly called back up to the dealer but of course they were closed. I got in touch with Rick at the dealership and told him that my radio wasnt working when I left and he advised I bring it back up there. I brought the car back the next day didnt even own it for a whole 24 hours yet. They took it to the service area in which they had me sit in a room to tell me my circuit board is going out and it was recalled but I would have to pay for it well over $1200 to fix a radio that was supposed to work when I bought it. I told them that I just drove off with the car and its no way I should have to pay for it. I asked to speak with Rick in which they said he wasnt there and neither was anyone else I bought the car from. So I never got the radio replaced. Now its 2014, I have no radio and I refuse to pay for something that should have been fixed due to manufacturing problems Infiniti is already aware of. You would think they would slash prices being they know the cars are worthless junk. However they hike them up and never mention any possible problems.. I was driving on the freeway Saturday doing about 70 miles per hour and my car lost all power with no warning. The driver behind me veered and hit another vehicle. I totally freaked me out, I could have been killed. I find out the sensors that was recalled, can make this happen and that Infiniti knew of this. I called Consumer Affairs in which they stated my car had 4 recalls and one was the sensors in which was already repaired once. I explained that its happened again and I almost died in which the response was well its nothing we can do and I would have to pay. WITH ALL OF THIS, I AM DONE WITH INFINITI. I DONT EVEN WANT THE CAR ANYMORE.. I HATE I STILL HAVE PAYMENTS. IT SHOULD DEFINITELY BE A LAW AGAINST THIS DEATH TRAP..

Have a 2006 G35 Coupe. Garage kept beautiful car. Recently the entire dashboard has a crack from end to end. Finding out now that this has been a problem with Infiniti and yet they will have nothing to do with it. Has a class action suit been filed?

This is what we sent Infiniti in Aug. after yet another repair in 2 years. My car is a lemon. Since purchasing it 2 years ago, it has been in to have the brakes looked at & repaired at least 7 times! We first had the dealership that we purchased it from look at them right after we bought it in 2011 & have since had the Infiniti dealership in town work on the brakes 6 times! 10/29/2011, 1/11/2012, 4/17/2012, 5/24/2012, 10/24/2012 & recently. We want OUT of this car! The brakes were not the only problem with this car. We had the dash replaced, the rear end was replaced due to a defect which has to be addressed every 40k miles, the windshield wipers do not last past a year, the cruise control doesnt work, the air conditioning was blowing hot air, the car would lose traction in the rain etc., etc., etc. The list is so long. We just heard back from Infiniti about getting out of this car and into a new one, since the dealership says that these problems are unusual and Infiniti said that they will not do anything about this car because it is out of warranty (It has 70k miles on it). We really anticipated them realizing this car is a lemon and should not be on the road since it is a safety issue having a faulty brake system. This is the worst experience we have ever had with a car and the local dealership (there is only 1 in town) and now Infiniti itself! The car is messing up again (the engine is dragging and the gas mileage has dropped which is usually the sign we get when the brakes are going again) and it was only in to get serviced 2 months ago. Hate that the only option here is a lawsuit!

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.

I regret the day I ever set foot on an Infiniti dealership lot. In 2008 I purchased a 2008 FX35 SUV and have experienced way too many issues to write. The carpet did not wear well & holes began to appear, the dash bubbled & was recalled, my cup holder cover has broken, the middle compartment cover has broken, the hatch became non-functional. Brakes dont last more than a few months before they have to be replaced. Now the motor that controls the driver seat has stopped working. I only have 57k miles on this vehicle & it is literally falling apart before my eyes despite how much Ive taken excellent care of it. Im so disappointed & encourage EVERYONE I come in contact with to NEVER purchase an Infiniti. This is my 2nd Infinifi purchase , but NEVER AGAIN!!!!! There is no such thing as service after the sale with Infiniti. You are just stuck with a SOUR LEMON.

The timing chain went on my car nearly $5000 worth of work and parts to fix. My very helpful garage (Lia Infiniti) said to call Infiniti consumer affairs to ask for their help, as it is a known problem, with this specific recall notice (I knew nothing until car went wrong) with the QX56 model and my car was still fairly new with very low mileage. My car happened to not have a recall on its Vin number but the fault still happened. Because of this and out of its warranty when I bought it they wiped their hands of it. Pretty disgusted with Infiniti consumer affairs as this is a well known problem and even had recalls on this issue. I would never buy another Infiniti purely because of this. The Lia Infiniti garage I used had excellent customer care and tried everything to get it down in price.

1 year ago, I noticed my dashboard sticky. I take it to Schumacher West Palm Beach Infiniti to look at it and service advisor says dash looks like it is rotting but cant be a defect because nobody else has had the problem, only in the FX model but has never seen it before in the G35. My car is 2007 and had at the time 45,000 miles approx but could be less because I have never had to clean my car because Infiniti would clean it after every service call. My car is practically garage kept, the service advisor contacts the infiniti consumer and they say they will only cover half of the $1200 to replace the dash. I refused feeling very slighted and moved on...Since then I have always had a problem with a haze on the inside windshield and was told its probably a toxic fume from the breakdown of the plastic in the dash. Now I am concerned for my health and have been very sick with allergies and pneumonia and feel dizzy and lightheaded every time I drive my car and have noticed more cracks around the air vents on the passenger side where the door and dash meet and is chipping away exposing the foam underlayment and this is why I have since contacted Infiniti consumer and they refuse to even look at my car (which they never did the first time year ago) because I refused the half compensation the first time, and told me if if I wanted to contact the Better Business Bureau I could. And I have, I have not heard anything yet. I feel a car of this caliber should maintain better when taken extreme care of, I have had American cars last much longer and feel totally ripped off by wasting twice as much money on my G35 than any other car. I really do like the car except this problem but will not waste my money on another Infiniti again but they dont seem to care about the small pittance of one customer, their customer loyalty and the dealership is less than desired.

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

I got screwed by Infiniti. They sold me a wrecked QX56 truck as new. Really? How low is that? Sell a wrecked car as new? Wow, I am pissed and Im going to fight back. Do not buy Infiniti. I have contacted Sonic, Infiniti of Tysons Corner and their attorney and they are not responding in a timely manner. My safety, patience and goodwill towards the Infiniti brand are wearing thin. Please intervene before this situation becomes an unfortunate PR disaster. In October of 2006, I thought I was buying a brand new 2006 QX56. I paid market rate for a new car, not used and not wrenched. I would have never bought the car had I known it was damaged. Now I found out the car was wrenched, repaired and sold to me as new without my knowledge. I found out about the accident through Carfax in August 2012 when trying to trade in my truck for a new one due to some serious mechanical issues.Apparently, the car was involved in an accident strong enough to deploy the air bags and damage the axle. Jim Coleman Infiniti service record shows the car was repaired and serviced after the accident. I contacted Jim Coleman service department and they confirmed that the car was damaged and serviced by them prior to sending the truck over to Infiniti of Tysons Corner. I feel betrayed, swindled and cheated. They sold me a wrecked truck as new. Unacceptable, this is plain and simple fraud. I paid new car price which means I overpaid. I financed the car which means I paid extra interest on an overpriced damaged car. I insured a car that was not worth the price paid. It was over-insured. Upon trade-in, my trade-in value was depressed due to the fact the truck was in an accident. Airbag deployment is a serious accident with potential frame damage.Safety issue - The car was damaged with air bag deployed. Was the air bag replaced? Would it work now? Was I ever in danger? Was my family in danger? Over the years, the car rattled and vibrated at 60-80 MPH. The dealer’s response was to change tires. Over the year, the brakes would regularly perform inconstantly. My demand is a formal apology and replacement for a new 2013 QX56.

2015 Infiniti Q40 + ANDROID PHONE??? RUN! This sophisticated brand is actually worse than their Nissan version of the car... 2015 and you cant stream music from anything except Apple devices?!? Ludicrous... Not only that, but performance wise this car sucks. Loud rattling engine when given power, outdated audio and controls screen, horrible defrost... The list could go on and on. Nissan motors corporation should honestly clean house and figure out a new strategy... Flooding the market with your chintzy product- which severely decreases trade in values for owners, paired with outdated features and technology is one way to lose your following... I used to have Infiniti on a higher pedestal... Now when people ask how I like it or that theyve considered buying one, I tell them this piece of garbage is a base Altima... Buy a Lexus, Acura, Toyota or Honda... Pffttt... Buy a freaking Chevy Cruze for a better driver experience. Way to go Infiniti. You suck.

Purchased a 2004 FX45 in early 2013. Seeing the dash bubbling and condition, I contacted Infiniti. I was concerned that it may be a chemical reaction and possibly not safe to breathe or would compromise the integrity of the dashboard. After my local dealer told me it was out of warranty, I contacted Consumer Affairs at Infiniti. Boy, they were no help. I do not understand why my vehicle that was serviced at my local Infiniti dealer since it was new - never bothered to fix this issue with the previous owner. I thought Volkswagens customer service was bad - but Infiniti not fixing such a blatant issue with their luxury vehicles is just bad for PR and repeat customers. I was going to purchase a newer Infiniti 70 model, but heck if I give them $60k after this.

Gas tank cannot be fixed and does not keep track of the gas in the tank! Ran out of gas while driving. Infiniti does not think its a safety issue nor can they fix the car after 3 attempts and several more after that. Battery went dead after 8 months. Key could not be recognized after several remote batteries were replaced, OnStar button needed to be replaced. Kept calling the service automatically. Electric window button stopped working with window down. Door panel needed to be replaced. Need I say more?

Infiniti had the variety I was looking for. Including models, mods, colors, etc. The dealership had many models on hand so I saw the features and models upfront. Going in, I knew what most of the features were but it helps to have them all there and I got to test drive it. There are many versions and upgrades to choose from and the reps were very knowledgeable about everything and answered all my questions about the differences. I went in wanting a 4 door but I got a 2 door and it worked out fine.

Like many others with the 2003 Infiniti G35 sedan, my radio has stopped working and I have no control over my A/C. Infiniti had the voluntary recall where they fixed the issue, but of course all they did was put a band-aid on it. The original owner of my car already took it to them to be fixed so I cant even take it to them without them asking for some ridiculous amount to fix it again. If they would not have integrated the controls for the A/C and radio on the same control panel in the first place, we would not have to deal with all this crap now. Of course, calling them is useless, they avoid the issue and try to act like this doesnt happen to thousands of others with the same model. Luxury car huh? My Honda Civic never had these kinds of problems.

For the second time in over a year I have experienced the same issue with my 2010 G37S sedan. The steering wheel locks and the vehicle wont start. Lights work, most of the common electrical stuff work, except for the windows that wont go up or down. It seems to have something related with me not starting the car for more than a week in both occasions, I have been away on work trips for over a week. The first time the car was under warranty Infiniti claimed that it was a dead battery which I am pretty confident it wasnt because I had the battery checked just before that car was taken to the dealer. Now this past Monday I got back from a work trip to encounter the same problem, only thing is that my warranty had expired a month ago. This time I call roadside assistance, they try the most common things to see if the car would start. No response at all. Steering wheels still lock, they take it to the dealer. I contact Infiniti consumer affairs to let them know to express my anger and how disgusted I am with this issue. They gave me a case # and told me that they were going to try and help me out. After a whole week my car is still at the dealer and the service crew still has no idea whats wrong with my car.

Infiniti is a good car for all. Foreign but still nice for the cost of parts. Would recommend to all anytime. Very pleased with variety options. The cosmetics and features for this car are wonderful and a small upgrade goes a long way for appeal and overall look of the car. Not that it needs an upgrade at all to begin with but personalizing a car is an amazing feeling. Also very slick and innovative design. Can come in 2-4 doors and a gorgeous car style. It is sharp, attractive, and great on gas mileage. It also has great lifespan for a car. Mine has 345k miles and still smooth sailing. 2-5 seats in the cars and extremely comfortable and safe. A lot of comfortable space and leg room for sure and much space for luggage and anything else you may think of.

Bought a new 2011 QX56. Had multiple issues covered under warranty. Thinking I got a lemon! Recently, my wife got stranded on the side of the road with our kids due to another poor quality issue. I paid to have it towed to the dealership where I purchased it. The vehicle has 79K miles. I was told it needed a timing chain and sprockets or a long block. 5K to 12K to fix. Called Infiniti which took a week for them to open a customer care claim and assign a rep to review and follow up. Was told it was out of warranty and there was no support offered. Escalated it to Nissan corporate, which took another 5 days and was told the Qx56 had performed to Nissan’s standards 70K miles and Nissan would not offer any additional support. The corporate rep was correct. Not a lemon, just unreliable and overpriced! Nissan has changed the name twice but it is still the same company making it. Based on all the customer complaints online this is a common problem! I have other choices and will not purchase anything else from Nissan or Infiniti! I hope my bad decisions help you make a better choice!

The model we own and have for sixteen years is Q45. It is the best car we have ever owned with never a mechanical problem. It is a beautiful car as is all their models. Being an older model, it doesnt have the modern technologies as newer models, but what it does have is sufficient for us. We bought the car right out of the showroom without adding any upgrades. I am sure if we wanted to wait, we could have added upgrades but it was fine as is. Our model is a five passenger and gives us plenty of room. Now that we have grandchildren the car seats fit very well and the kids are very comfortable.

This is the second time I had bad experience with my Infiniti QX70 glasses. Recently my sunroof was exploded and contacted Infiniti local dealer and they just gave me estimate of 1k+ without examining the damage. I gave all the details and showed the proof though they are not interested to see the broken glass. This is the leased vehicle and

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

My first Infiniti was an 06 M45. Love the car. It has performed like a champ for five years with very little maintenance outside of what was scheduled. I liked the car so much, I bought a M35X for my wife, and she too loves her car, and it has performed flawlessly. I now own a M56s as well as the M45. My cars are serviced by Infiniti Of Dayton in Dayton Ohio.. The service staff is top notch, and the Service Manager, Don ** goes above and beyond to ensure that all of my concerns are heard and dealt with right away.

My 2010 Infiniti G37 suddenly developed severe cracking of the dashboard as well as stickiness. As the original owner, my car has only 44,000 miles and has been meticulously cared for and garage kept. Upon researching my problem, I discovered that this is a widespread issue well known to Nissan/Infiniti in the past. Despite offering replacements and extended warranties for previous years, they continue to sell the same part that suddenly deteriorates at about 50,000 miles, lasting just long enough to be out of warranty.I have complained to Infinitis corporate office and BBB, but since it is out of warranty and not enough people are reporting this problem in my year vehicle as of yet, they will not help with the replacement of my dashboard which they estimated would cost $2,300 to $2,400. They claim that they are committed to providing the highest levels of product quality and customer satisfaction. This is clearly not the case. I will never buy another Infiniti. I hope that others will also come forward to report this problem.

It has been nearly 2 months since I have paid off my auto loan with Infiniti on a 2008 G37S, and they have not sent me my title. I have called and called, and no one has a clue: (a) where the title is, (b) when I can expect to receive it, and (c) what the problem is. They are completely inept. Everyone I talk to tells me something different. One person told me that I overpaid (the payoff amount I was given) by $650, and that they would mail me a refund check. I have not received that either. The reason why I paid off my loan early was because I needed to sell my car since I was moving to Alaska. The person I sold the car to has had it for 2 months without me being able to provide them with a title.No one at IFS cares. Every time I call, they are trying to get off the phone with me from the beginning because they do not have an answer. I have asked to speak with a supervisor and they tell me this is not possible. So what do I do? Sue them? How can I make them give me the title to the car I bought from them? They cant get any more money out of me so they have absolutely no motivation to uphold their end of the contract and send me MY title.

Infiniti G35x is a great looking car with great performance. Very sporty feel & look to it, too. I wouldnt own anything else. Also, Infiniti has good customer service. Provide a loaner car during service.

I have had problems with this car day one. Infiniti Q50 was always my dream car so I took it to the shop to be fixed but still no change. I took it to another Infiniti dealership and they are still unable to fix the issues. I regret buying the car but since it was just electrical issues I thought maybe it will be fine and Ill just find someone to fix it but no one seems to be able to know how to fix it, now I have a car that I cant even enjoy all the techs I paid for on it! I will never again buy another Infiniti.

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

I would highly recommend this car dealership for anyone interested in buying a vehicle, I was greatest with the utmost respect and they worked diligently to get me approved, with not so great credit, I had the best vehicle purchasing experience ever. They were honest, reliable and I got the loan to purchase my Beautiful vehicle. Thank you Austin Infiniti.

I bought a cpo 2015 qx60. After a while the lift gate strut got rusted and broke. INFINITI will not cover under their warranty. And also it costs 750.00 to replace just one side. Never will buy Infiniti again..

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told its road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They dont acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they cant acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.Dealership still tried claiming this part was fine and didnt see the grease seeping out of the bushing or the high pressure fuel lines leaking. Following day they magically acknowledge the lower control arm needs replaced due to the bushing. Exactly what my service records pointed to 7 months earlier. Dont trust Consumer Affairs or manufacturer dealerships. Wow guess my mechanics were right. So now they try blaming it on collision and road damage. Im paying for all repairs out of pocket and getting rid of the car that has too many problems. Dealerships cant diagnose issues properly but can break a engine cover lol.

I leased my car in 2014. First, it was located in another state. In preparing the car, the paint on the hood apparently peeled off so they had to repaint before it got on the truck. It didnt make sense. Why didnt they just leave it on to transport then pull off at the end delivery? The truck breaks down on the way to our local dealership. So this was delayed 2 extra days. The dealership felt bad about everything so they had a guy bring it to my work. It was raining so we were unable to put the top down and test. He also scraped my right passenger front wheel. That was a battle and a half to prove since no one there documented who even drove my car to me. I got home later that day when it stopped raining and the first time I put down the top, the back window shattered everywhere.Fast forward a year, I take to an Infiniti dealer in another state, because we moved. I just needed an oil change. They scratched my car. They then had to keep my car longer to fix. Then my headliner broke. I took it in to get it repaired. They repaired it but they put a hole in it. So they had to re-do it which mean literally a MONTH at the dealer. Im paying for a convertible and they loan me a plain sedan built for a mom of ten. Finally get my car back and its scratched... Again… So they fix the scratch (kind of) a few days later... Headliner breaks again. They replace...again.Get my car back again... Headliner ropes break. They tell me to bring in the car because they have the part in stock now (because this happens to me more often than they are admitting). I take it in. They give me a brown minivan thing. I drive the brown piece of ** for a week. It stops running at stop signs. It jolts and is just absolutely awful to drive. I call the dealership because Im desperate to have my car back. Anything is better than the brown ** they gave me. They said, oh...they are waiting for an Infiniti engineer to come in on April 7th. Why no one let me know... Can’t say for sure. They did fire the Service manager, Sam, who was handling my account. So no one was working on my car. Awesome! I had to ask to get updates. So then I started talking to Shawn. The new manager is Eric. Ive tried to reach Eric multiple times but he does not return calls.I finally get my car back. It was driven to my house for me. I made the tech stay here while I opened the top and closed it once. Nothing exciting there. However, now the button that you push to move the top up and down has almost all of the chrome scraped off of it to where it hurts your finger to touch. So....here I go calling Infiniti again. Shawn said they will order the part. Meantime, Im working with Kinsi on how to end my lease now. I only have 4 months left. They denied me. I found out by calling again today. Apparently Kinsi hasnt been to work and no one knows when she will be back and they cannot tell me why it was denied. So...The moral of the story here folks... I do NOT recommend Infiniti. Id literally rather walk than buy or lease anything from this company again.

I bought a CPO 2011 FX 35 in 8/14 and that car has been the worst purchase I ever made! The car has stalled out on me at least 10x while in transit, several times with my children in the car; and I have had several close calls in being rear ended! This car has been back to Lynbrook Infiniti every month since 10/14 and spent the entire month of December 2014 at that dealership and is back there now again for the same issue! I have contacted Infiniti HQ and they refuse to look at buying the car back or replacing it - instead telling me that they will send it to another dealership located in NY! Meanwhile I pay for a car thats been in the shop more times than its been in my driveway! My kids refuse to get into the car because of the number of close calls that theyve experienced and I cant blame them!Wish I had read more reviews before I put my family Im danger and wasted time and $.

Ive had my FX since 2007 and Ive been a loyal customer of the service department at Clear Lake infiniti, but up until a few years ago I had to go to another location which is about an hour away from the clear lake location. This location is the worst! You are a number get in and out and when you go for just a plain oil change I ALWAYS get that I need a clue of other services that are needed. Anyway, this last time I went and got everything they told me I needed for the car like because I take what they are saying to be a fact. So, I go to look under the hood to give my husband a jump because the battery is dead and I see the air intake hose is not connected. Its sitting pretty next to the belts. I want to whack whatever idiot over there just threw the extra parts when servicing my car. This isnt the first issue Ive had, but it will be my last.

My 2013 Infiniti JX35 has been at the dealer since May 30th. Twice as I was driving, the IBA (Intellect Brake Assist) engaged and stopped my car and pulled my seat belt tight. There were no cars coming toward me both times. If a car was driving too close behind me, they would have hit me with the kids in the car. It was the first car in the nation to do this, so technicians from Bosch and Infiniti have flown out several times to try and fix the problem. It happened to them too while driving it too. They said it was too much metal on the bridge I was on and the system thought it was another car about to hit me. They are now trying to update the software. Do I really want to rely on software to drive my car safely? Infiniti Consumer Affairs are the most rude, discourteous people I have come across. They said I would have an answer in 5-10 days. It took three weeks. They did not return one phone call. I had to beg an agent to put me through to a supervisor because my agent didnt call me back in a week. Ridiculous. Finally, yesterday after calling back again to see if there was an answer, I was declined. I wanted my full money back and to get back into a QX56 (what I owned previously). I called the BBB. Infiniti does not back up their cars.

I have problem with the service that I have received in the company. I went to the service to check the check engine light. They said that I need cork on my car I did. The light is on now. It said that I need a new battery, I did it. The light is still on. I had to pay the Infiniti service 250 dollar just to tell everything that was not working I did it, all the work. Now my car still have the light on. I am very upset about this it was all wrong. I went to service people and said that I have to pay again to have it check all over again. I feel that just because I am a woman they are gave me a runaround. I want talk to the supervisor. They said that person was not there. This company is the company I like but now I think I will buy a car in another Buick. I did this a month ago.

I bought a JX35 in September 2013. I had 5000 miles on it when the transmission began to shutter and shake between 15-20 mph. We took it back to the dealership twice before they agreed to replace the transmission. Then it started making a jarring motion while driving at any speed. It feels like it wants to stop while driving 60 mph. We have taken back to infinifi and were told it is now the new transmission. We also had to have the AC motor blower repaired. I have owned the JX35 for 9 months now and I do not feel safe to drive my family around in this vehicle. I was told the tech would have to call Infiniti on how to handle the transmission this time around. I have made a complaint with Infiniti Consumer Affairs but have not received a response yet. I paid a pretty penny for a car that is not safe to drive. I also had to bring it in for an airbag sensor recall in the passenger side seat.

In the last 22 years, 3 of my 5 cars have been an Infiniti. Two I have owned for 3 years with low mileage under 32,000 miles. The last G35 I still own is about 7 years old with only 42,000 miles right now. As a loyal Infiniti owner, the dealership in Coconut Creek, FL said I may qualify for their goodwill loyalty program, but I needed to contact their Customer Affairs division. I contacted Customer Affairs and they requested proof (VIN, etc.) that I had owned the two other vehicles besides the one I currently own. These vehicles were owned 10 to 22 years ago! Well, I found a picture of the M30 from 1990 and a copy of the title for the Q45 from 2000 with the VIN number, which I provided. Upon review by Customer Affairs and the dealership here in FL, it was decided that because Infiniti could not find any information in their system that I had maintenance done at their dealerships and because I did not have the the VIN for the M30, they would not be able to help me. What does maintenance have to do with a defective dash? I keep all my vehicles in prestige condition and waxed and have regular oil changes/maintenance done as needed. Just because I did not have my maintenance done through Infiniti is ** and to expect me to even have information on the two older vehicles was ridiculous. I was lucky to even find what I did as proof that I owned a total of 3 other Infiniti cars.The repair to replace the dash may have cost the company $1,000 at the most. I guess my business wasnt that important. The dash ended up getting sticky and omitting unhealthy vapors that left a film on my windshield. This is not normal and has never happened to any of my cars or to anyone else that I know of. This was a true defect that just happen to occur after my car was out of warranty. Also, the unhealthy vapors the dash was omitting seemed to be of no concern at all or my health. Has anyone else experienced this same sort of issue? With all this said, goodbye Infiniti, hello BMW, Jaguar, Lexus and Mercedes. They would be happy to have my business when I buy a new vehicle in 2013. Not a great outcome or customer appreciation resolution.

There are so many varieties. Im a very big fan of this brand and I have been a fan since the first time I laid eyes on this particular model. I would recommend this to anyone looking to buy a great car at a great price. The appearance is the best. Its interior styling is suited for anyone with class and style. The overall smooth touch of this vehicle sticks out from any other model. There are many upgrades from having a sunroof added to having leather seats put in. You can also have a front or rear camera added if needed. The passenger capacity has enough room inside for luggage and passenger. You can even carry a pet if you like. The seats adjust just fine.

Infiniti has sedans, SUVs, and huge SUVs. The sedans are a bit flashy, I loved the feel of them but they made me feel old! Haha! But I had loved the Infiniti QX4 for a long time before I bought one. I was having a new baby and I wanted a safe form of transportation. My QX4 had all the fun and luxury features I was looking for - heated seats, sun roof, and a nice look to it. I loved it. It was basically a suped up pathfinder, but the colors I just loved. I had a two toned QX4 and leather interior. It lasted me a long time. When I bought the truck it was as is, no immediate personalization. But I had a few things done to it, tinted the windows and changed the interior. My truck was good for a family of four, lots of storage and room. I probably would have liked a third back seat, but then I would lose storage space.

I have a 2009 Infiniti G37x AWD, and at this point, I regret buying an Infiniti and will never buy one again. I have had the car 11 months. It had 67k miles on it when I bought it. Now it has about 83k. About two weeks ago, while driving down the interstate, the service engine soon light comes on. The next day I call the dealer and they say bring it in Monday. My catalytic converter has gone out, which will cost $1,500.00 to replace. I pay to have that replaced. I pick the car up on Tuesday, and Thursday the light comes on again. I take it back to the dealer, and within five seconds, the service tech says, Yep, now it’s your other one.” It’s another $1,500.00 to replace. I just got in the car and drove off. After filing a complaint with my local BBB and Infiniti Consumer Affairs, they offer to pay for the other being replaced. But ICA has to send a credit card to me with the amount they agreed to pay before they can replace the part, and they still have to order it. After speaking to Michele today, she then tells me it could take 4 weeks to get this credit card. These cars are cheaply made. I absolutely hate the 7-SPD transmission really. I could have just got an Altima. It basically looks just like it. Note to all, don’t buy these cars. They are no good as I’ve seen in previous statements. Get a Lexus!

Nissan Infiniti has many features like lane assistant when you get off a lane, and has a nine inch touchscreen with Android auto to control stuff you normally do on your Android phone like Google maps, YouTube, take calls and etc. It is touchscreen so you can fill it with all kinds of widgets from the play store. It takes very little gasoline and is the fastest most reliable car. It also has active wipers in bad weather and self parking assistance. You can personalize the dashboard at the front of the vehicle. The seats covers can be changed into aftermarket ones. And the tires are customizable like always. The user capacity is the same like any other four door sedan. Mostly three or four can fit in the back and a person in the front passenger seat. The driver seat and the passenger seats have more dedicated foot room.

My review is negative because of the car quality not the overall company because I had a great experience with the local dealer here. Im very disappointed with the QX80 2018: Quality of the backup camera and the 360 degrees cameras, this is by far the worst quality of cameras in the car market! It looks like a camera from 10 years ago. The car loves gas too much, Im averaging 11 miles in the city and 13.5 in the highway, I had big engine cars all my life and this car is the worst in that department. You would expect when you pay over 75k for a car a normal backup camera, thats my biggest complaint with the car!!!

According their own contract on July 20, 2011, it was 59 payments of $359.02. I continued to pay due to 6 deferred payments and applied interest for another year as that was all that the finance company would allow. By February 4, 2012 my contract matured and no more money was able to be taken from my checking. By law, the contract state my final payment should be $359.02. I paid 66 months of payment and was told if I didnt pay $2,508.60, they would charge off this account and I will never get this title. I have explained that I’m on Social Security Disability. This company put this on my credit report and has made it impossible for me. By February 17, I was done. I had just received their notice on February 7, 2012. All of this information can be proven. I have all my statements and payment history. Please help me to understand why I am being treated in this manner. Thank you for your consideration on this matter.

I have a 2008 G37 under warranty until 9/17/2012. My drivers side floor was experiencing a leak. When I went to the Infiniti dealership of Manhattan, I was informed that the car door had either been worked on or it had been into an accident (an accident on the top of the front door? Pretty sure the Mr. ** was making up excuses to charge me). Mr. ** then proceeded to say that the window is not put in the right spot and is very complicated to get it fixed. The cost was going to be $285. I declined as I see this as red flag. He then told me I have to pay the $139 diagnostic fee, which is unacceptable. I was in no mood to get cheated as I see this as one. I then told him I did not have the means to pay for it. Luckily, he was nice enough to take care of that for me. This company policy practice is unfriendly. How can a luxury brand like Infiniti have such poor customer service?

There are many models the brand offers and is considered a luxury type of vehicle because the brand uses high quality materials. The cars look good, feel good, and drive good. I drive the car when I go to work or to school. It can hold up to five people. If it was any bigger or wider it will be a different car. You could get better seating like leather seats or go with the standard. You could get a better radio installed. There are many options to choose from to match your style.

2013 Infiniti G37 S Coupe - Drivers leather seat color wore off in one year. Infiniti replaced the back seat cover under warranty. After replacement, on the left rear side there were 34 wrinkles about 1.5 inches long each in less than 18 inches. Infiniti has declined to repair this and states, This meets our quality standard but will not provide me with any documentation as to what criteria they are inspecting to. The seat did not have any wrinkles prior to the dealer replacing the cover. A $50,000 car should not have these defects, especially on a new cover less than 60 days old. Do not buy an Infiniti unless you can secure a written warranty as to what they cover regarding their leather seats. This lack of support and service is something that you should not expect in a luxury sport vehicle. I will never buy an Infiniti again.

FX30 - Despite salemans assurances that Infiniti was expanding their network and would be providing services through Nissan dealers... 7 years on and still stuck with extortionate service fees, dearer parts than you would expect for a classic restoration - cant even have the brakes changed at Quick Fit!! Even had to pay almost £200 for SatNav update as 10 year old roads were not on a 7 year old car!! At least two other comparable luxury car options out there with competitive, reputable, and nationwide servicing capability.

The starter motor on my 2003 Infinti G35 remains engaged when I start the engine. I can turn off the switch and engine and restart again without a problem. Has anyone had this experience? I also have the well documented audio finisher problem with my radio and a/c unit. Thanks for any help.

I own an FX35, bought it new and drive it up and down the street to work. Its 7 yrs 2 months with 46K miles. I noticed a tiny blemish on my dashboard in January 2013 and did not pay much attention to it. By mid-June, the tiny blemish turned into 5 tiny blemishes. Still not worried about it, I went on vacation for the summer. Upon my return on August 26, I got in my car and was shocked at the amount of bubbles on my dashboard. In the space of 2 months, the issue progressed to such proportions I could not stand to drive my car! I asked around to a couple of body shops to see about getting it fixed and they told me to see the dealer, thats not normal. Then finally, my car wash attendant said that theyve washed 3 other Infiniti cars like mine and said that there is a warranty for that and this is an issue with many Infiniti FX cars. I did some research and sure enough its all over. Its known. I called Infiniti Consumer Affairs and my car missed the warranty by 2 months. June 15, 2013 was my cut off date. I went to the dealership and they said that I barely missed the cut-off. Infiniti should cover this issue and the dealership went ahead and sent in the request for a part. I got a call 1 day later and Infiniti said they will not cover the repair because its past the extended warranty. I argued that this is not normal for a car to do this. Infiniti used defective materials in their so-called luxury car, but they will not stand by their brand. I am very pissed at this problem! I was considering trading my car in for another newer Infiniti FX35 of JX but now that this issue has come up, no way!! NO MORE INFINITIs for this wary and very angry car buyer! I rate Infiniti as no stars, very, very pissed off angry consumer!

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?

I leased 2019 Qx50 and after a year, one day I got locked out of my car. I had to call the locksmith to open the door as the keys were inside my car. I had to pay $100 out of my pocket and when I contacted the dealership from where I leased the car, they said they couldn’t do anything about that...It’s not my fault if the car give me a trouble.

Infiniti cars are very well made and have several different styles to best suit your needs. I choose the I 30 and was very reliable and drove this car for about 5 years. I would recommend this type of car to anyone wanting a reliable automobile. They are very luxury cars and have all the bells and whistles other more expensive brands for a better price. Their appearance is very stunning and most people thought I paid twice the amount for my car because of the stunning appearance.I bought my I 30 used but there are tons of different options out there for these cars do suit any lifestyle or consumer needs without breaking the bank. Mine had a sunroof, everything electrical leather seats, cd player, the luxury at a great price. This car was great for my husband and 2 kids had a very large trunk fit all. Never had any issues for space, very comfortable and is an all-around dependable car. The leather was very sturdy. After all the wear and tear my kids put on it never had a crack rip or tear, looked almost new.

They have a very good selection of vehicles, plenty of stylish, good looking vehicles to choose from, with a variety of colors also. The vehicles have very good upgrade and personalization options as well. You can personalize them to fit you and/or your needs. With the latest in technology options. And they have many vehicles with different passenger capacities to fit anyones needs. Im happy with the passenger capacity of the vehicle I got. Theres plenty of room for all my passengers. Im also very happy with the appearance and features of the vehicle. Its a very stylish, sporty car. The features are good also very up to date with the new technologies out there.

I purchased my I35 new in 2002 and now have 120,000 miles. It is a great car with no repairs -- maintenance only and my mechanic suggests I can get 100,000 more miles. No rust.

The car model provided all of my needs. This needs were Bluetooth radio, USB connector, wifi, gas mileage and safety specs. The car was great looking and it matched with its safety build. It looks better than my old cars and I liked it very much. The cars color was also what I needed. I bought my car in blue and it looked really shining. The capacity of my car that I bought from a dealer at the price I wanted was great. It was really good with fitting all of my stuff. Sometimes I could just use the backseats to fill even more stuff. This car helps with that a lot. I liked that I could do so much in my car and the specs were very high class. It looked more than what it cost, I was very amazed at the price for having so much options of gadgets I could use in my car. I liked them a lot. Overall a great buy!

I bought a new M35X in 2010. I live in Ohio and I bought the AWD version to drive more safely in our winters. The car came equipped with Goodyear RSA tires. I bought the car in April and everything was fine when on flat dry roads. If there were uneven surfaces the front end trembled. When wet, the car had no traction despite being AWD. In winter, it was dangerous to drive and tended to rotated when on ice or snow. It had no traction. I complained to the dealer, Infiniti of Columbus, about the problem and after a test drive, they said nothing was wrong. I tried again, explaining that the car could not accelerate in the snow even with traction control on and would go into slides at slow speeds. The dealer was no help so I complained to the next level. The short of it is that the manufacturer did not care. The Infiniti representative said everything was normal. I started reading message boards and found that others had the same problem. The solution seemed to be tire replacement. The message boards suggested Michelin Primacy MXV4 tires. I tried once again to get Infiniti to do something but was turned down. I purchased the MXV4 for this winter and it solved all of my traction, steering, and trembling complaints.I know there are other 2010 M35X owners suffering the same problems. For your own safety, buy a good set of all season tires. You will be amazed at the difference and get furious that Infiniti put a tire on the vehicle with those performance characteristics. I guess there is a reason why Infiniti is a third tier luxury brand. Customer care is non-existent.

My local Infinity dealership was selling a pre-owned car. Due to Infiniti being a reputable dealership, I had confidence in purchasing a used car from them. I would not have thought that they would sell a car with a major internal flaw. I test drove the car, looked at the Carfax, and things checked out fine. I purchased the car end of February 2020. A week later, when I was trying to set up my bluetooth and stream music, this feature was not working at all. When I try to make phone calls, the system goes in and out, and I am unable to stream anything from my phone. I took it to a Ford service center (the car is a Ford CMax Hybrid), and they could not diagnose by a quick look. They recommended that since I had just bought the car, I should take it back to the dealership to have them look at it.I called Infinity, and spoke with the sales rep who sold me the car, in addition to the sales manager. They did not even want to look at the car, and tried to tell me that everything was fine when they sold me the car. They did not want to have anything to do with fixing the bluetooth issue. The sales manager basically said oh well it was sold as is. I would have expected them to tell me that this feature was not working/a system was broken, but no one shared any of this info with me. I thought a company like Infinity would not do something like this, but I was sadly wrong. On another note, it took 3 phone calls to get someone to talk to me about this. Nobody was calling me back initially, this should be telling. Now, in order to get this fixed, I will have to pay several hundred dollars that I dont have, so that I can make phone calls in my car and listen to music.

Infiniti qx60 is a good, solid and reliable car. Id consider purchasing another when this car is older. Nice gas mileage and overall a good value. I like the great cruise control and lane detection options as well. The usable third row is hard to find as most seats dont move to accommodate people coming in and out of the third row. Also love the massive skylights as well. But the GPS is not always accurate which can be a bit of an annoyance but it can be remedied by using cell phone GPS. Also, I dont like that the inside of the driver’s side door is easily scratched and is not in good shape. It also has some pretty major blind spots and sometimes its hard to see over the hood.

About 8 months ago I leased a QX30 because I have friends who love Infiniti so I was excited to give it a try. This car is a DANGEROUS vehicle. We went to the dealership to try and get out of the lease and roll into something else because they asked us to come in and talk after I emailed my disappointment. All they were concerned about was trying to fleece us out of more money, not help us solve the problem. Here are just a few of the issues with this car: motor shuts off when you come to a stop so that when you try and go out to make a turn, it bogs down and delays (I have almost been hit because we live on a busy highway). The visibility is so poor and there are no added mirror insets on the side view mirrors to help with this problem. When you come to a stop the a/c shuts off and when you go it turns back on except blows hot air, auto door locks with key fobs dont work properly, it will not pair well with my iPhone (apparently has compatibility issues), back tailgate does not always unlatch and is heavy. I was told these parts are made by Mercedes with an Infiniti logo...if it were Infiniti I would be ashamed to have my logo on this car. I do truly hope no one is hurt in this car, myself included.Guess my husband and I will have to continue to draw straws to see who has to drive this plastic heap of junk each day until our lease is up. We were given the opportunity to test drive a QX60 and it was so nice and quiet and drove like a luxury car is should. But then they decided to try and really stick it to us because if you are extremely disappointed, they really dont give a darn. Hopefully we can stop anyone else from making the mistake of purchasing this vehicle and after our experience today, they dont get a good review on customer service either.

Upon purchase of our new JX35, wipers did not work day of purchase. Drove home from dinner in rain w/o wipers. Car was then recalled for a rotor problem. Then on Oct. 20, 2013 at 10 months with under 5,000 miles, the entire dash went blank. Our connected cell phone heated up and we drove home because we were leaving for two weeks to CA. When we returned, we called the dealer because our new car was dead! A tow truck took the car to the dealership on 11/5/2013. We were told it would take 2 days to get a part and repair. Now, Nov. 10, 2013 and still no sign of when the new 2013 JX35 will be repaired. We no longer trust the car since we believe all the electronics and wiring received extensive damage in the electrical malfunction. We have requested a buy back by Infiniti to trade for a new Infiniti. We do not know if anyone else has had any similar electrical problems. We had serviced this car at Infiniti in July for regular maintenance and had not used the auto much since that service! We are awaiting confirmation from Infiniti that they will swap the defective lemon JX35 for a new vehicle!!! We feel this should have been resolved with the dealer long before now!!

I recently bought a 2016 QX-70. I previously owned a 2003 FX-45. I was looking forward to having an integral Navigation system. To that end I paid some $160 for an upgrade that took over four hours to load. The system is useless. In the three weeks I have owned it I have had several instances where after putting in an address it says. Sorry no data available. My Garmin Nuvi and Google maps found all of those in a very short time. Infiniti needs to fire whoever does that mapping program and use Garmin or Google. Very disappointing in an expensive vehicle.

I had water pump leaking and my warranty not cover the engine problem! Be aware of Infiniti dealer in Van Nuys!!!! They denied the repair!!!! SCAM!!!! Don’t even think to go there and be aware of the service department!!!

I have leased a few Infinities and the car is Definitely not the quality of car it used to be. My last was a Q40. Nice looking cars, but they obviously are putting it together cheaply. Their batteries are from Hunger. My car wasnt even 6 months old when the battery started to go. I had to call AAA to charge me up so I could get home and sometimes I couldnt even go to work in the morning because my battery was dead. I brought car back to dealership and spent hours waiting for them to go over car. They told me they could find nothing wrong but gave me a new battery anyhow. That new battery lasted 2 months. So obviously its a piece of junk. I eventually had to go and buy a battery myself elsewhere To get one that worked. Same thing happened on both cars. So I was paying good money but for a very unreliable car. After my first bad experience I didnt want to get another Infiniti but my salesman insisted that car was a fluke, a lemon and it would never happen again. So like a fool I got another one only to end up with the same heartache again. You expect when you get a new car it should be good for at least the 1st few years, Not Infinity, you are lucky when you get 6 good months. Now my last lease has recently ended and I got a different car, thank God. So to get back at me for not leaving another Infinity they sent me a huge bill over 1000 dollars of trumped up charges.400 to pay for the transport of the car, when the car was brought back to the place I got it at Douglas Infinity. You would think that would be the end of it, but now they are hitting me with over $1000 bill for made up nonsense and threatening to ruin my credit if I dont pay up. The few scratches on my car from normal wear and tear, unlike most companies they are hitting me big and demanding payment in full. This is not someone you want to do business with. No $500 for normal wear and tear allowance. Very rude when I tried to discuss it with them because I felt they were Definitely trying to take advantage of me. They think they have you over a barrel because they will report you to the credit unions.I feel like I am being robbed, and its not a nice feeling. So this is how they take care of loyal customers who went through Hell because of their poor quality car, never gave them grief when I should have. You dont want to do business with people like this. I called my salesman up to see if he could help, but they dont want to know you unless they can RIP you off again. He will call me back he said last week, Im not holding my breath. Im sorry Im not the type of person to complain, but I felt it my duty to warn others. These cars have problems. My daughters boyfriend has one too and hes had a lot of issues with his also and wont be getting another. Hes a lawyer, I guess Ill be calling him for advice. There are several other brands of lovely cars. You dont need this headache.

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

I purchased a 2013 M37S. I needed brake pads and rotors at 9,000 miles then rear brakes at 13,000 miles. Now I need brakes again at 22,000. This is ridiculous and unacceptable. I have owned many cars in my life and this is the first time I have ever needed brake repairs at this rate. I will never buy Infiniti again and I also own a QX60. I am going back to LEXUS.

I purchased a QX70 in July 2017. I love the car but I started noticing a musty smell when I turned on the A/C about 6 months after I bought. I took the car into the dealership and they told me to changed the cabin filter which I did and to turn off my a/c about a mile before my destination. Ive owned cars for 35 years and Ive never heard of such a thing, especially in Florida. The new filter seemed to help but then the smell came back. My son in law said it smells like an old man with body odor and Ive also heard it smells like rotten onions. I took the car back to the dealership about 6 months later and they did an ozone treatment which didnt really help. I took it back 2 months later after my friends who were visiting from out of town started coughing profusely when they got in the car. Evidently shes allergic to mold. The dealership performed another ozone treatment which didnt help. Infinity supposedly did a mold a test after keeping my car for 3 weeks in the shop. I have not seen the mold test but I can still smell the musty smell. The smell seems to be most noticeable on the passenger side as soon as you turn on the A/C.

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

The worst car I ever owned. I bought it brand new. It has less than 25,000 miles on it 2 years later. I have gotten stuck on the road 4 or 5 times with electrical problems (not just the battery). I also got stuck with a flat tire and found out for the first time that this $45,000 lemon did not come with a spare tire. Roadside assistance is a joke. 20 minutes worth of robot menus, another hold for a real person who asks the same questions, and then between 45 minutes to an hour before anyone actually shows and tows the car to the dealer. How do you get home? Your problem. The service department dealer, Manhasset Infiniti, manages to find a $600-$1,000 non-warranty item every time the car is brought in for routine service or a warrantied repair. Everyone is very nice and gives the appearance of being accommodating. But the bottom line is that they are handling you, not your problem.

2008 still looks new and drives awesome. Bought the infiniti m35 used - it is an awesome car, still has class and looks great. I like it better than the new infinities. It is a great car and was under 15k in price. It has leather cool and heated seats and a lot of technology. These are great cars that last forever.

2015 Q50 - Navigation freezes up on long journeys. Roads are mislabeled. System cannot be relied upon. Took car to dealership to be fixed. Dealership/company unable to correct and unwilling to replace. Unacceptable.

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.My husband was going to buy me an Infiniti too (we got married April 1st) but after all the headaches of this vehicle I’m going 100% back to Lexus where they value their customers not only during the sell but throughout the entire time. I cannot support a company that cannot accept fault (accidents happen to ALL companies no big deal). It’s completely how the company handles it and this was hands down THE WORSE and they have now lost a life long customer and one that can and will use her voice to tell people what to expect when using Infiniti.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

I have purchased 2 Infiniti Qx56 SUVs brand new. My current 2012 has been in the shop over 10x with the same problem. The dealership explains the problem to me and how this is unique. Each time the cause is something different when they document it and check you out. Now the truck is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. Being stranded and having to be without my own vehicle for days. One time it was in the shop for 21 days, they claimed they were waiting for a part from overseas. I did contact Infiniti corporate office and they refused to do anything. I had bizarre electrical problems with my first Infiniti QX56 as well. I had it in the shop multiple times and no one could ever figure that unique problem out either. I purchased my second one because it was the new body style and it was very spacious. The sales team was very sligh about and claiming it was all revamped and no issues reported. They do have a good looking vehicle but I will never never again buy an Infiniti. For the price ($80,000) you would expect more. They are not trained in customer satisfaction, quality or customers service.

Infiniti is a reliable and safe luxury car. It has leather interior, tinted windows, gps, Bluetooth, DVD player, cruise control, auto start, sport mode, roomy trunk, fast automatic seats & mirrors, great paint job, nice rims and tires, spoiler, heated wheel and seats, automatically unlocked keyless entry, Onstar, cup holders and adjustable reclining seats, safety belts, air and heat dual controls. Its also roomy for front and back seat passengers.