It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

I will never ever purchase Infiniti again. QX60 2014. The car jerks even after they replaced the transmission. I wish I can have one of the reviewer’s lawyer number so I can get the money back.

One thing I have expectation is quality customer service. Cochran Infiniti has the idea that get them in get them dont pass on information that a customer could use or want. For instance I found that I was supposed to be enrolled in the portal. I wasnt. In fact the salesman was a yes man while you are there and screw you once you are gone. The Certified vehicle should not have been. I was told by the salesman things like the wheels would be fixed (rim scrapped). He lied the ashtray was going to be fixed and ready as well as the floor mats when I come in for my first service. The salesman lied, the object was to get me out the door, fast. In fact I pointed out the body punch also ignored. The culture at Cochran is not of quality but of getting sales at all cost. Tried to create an account on the customer portal after I found it existed. Unfortunately that was a waste of time. It refused to recognize my VIN and twice was rebuked by customer service. One person even told me I had to provide proof by uploading insurance documentation and registration as proof to the customer portal which I had to access to and wanted their help to create. They said not without proof. So Infiniti refused to recognize me as the owner of the Q50 of a vehicle bought at a dealer for new Infinitis which was supposed to be certified. Bought this vehicle in August. Its May 1. Infiniti has no chain of command and is not proactive and not quick to react if ever.

I have a 2005 FX35 and it is out of warranty. There are bubbles that appeared within the last 6 month in my dashboard that look unsightly. I do not eat in my car and do not use any air freshener and do nothing else that could have caused this problem. My car is a luxury car. Corporate has called me back and told me that there is nothing they can do about this because it is out of warranty. I am rather upset because this part of my car should have held up better. As of now, I would never buy another Infiniti based on the response from this corporate representative.

Terrible experience altogether. The Infiniti vehicle I leased didnt impress me at all especially for the money I was paying for it. The customer service was terrible. The hidden fees were added. $500 charges for two minor scratches. Deposition fee that I never agreed to and found out that they were added to my contract only in the end of my lease. So after my 39 months lease was over, Infiniti sent me invoice for another $1000. Their customer service is useless. They dont care about customer satisfaction and brand reputation, they care only about money. I will never ever again purchase or lease Infiniti or Nissan vehicle. Prior to leasing Infiniti I had Acura and what a difference it was. The car, the service, and I didnt have to pay a penny extra after my lease was over. Stay away from these people.

I purchased the new q50 right when they were released. Over the past year it has required multiple repairs. The computer system has been replaced twice, the door sensing modules break. The radio continues to intermittently work. Most recently the clock went dead and again required service. Additionally it squeaks on the inside. I have attempted to have this repaired but the dealership cannot hear the issue. The dealer informed me the car was a lemon and that I should report it to Consumer Affairs. I truly wish I purchased a Mercedes, although I have had an infiniti for a long time.

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

I bought a 2000 Infiniti I30t on 9/6/2011 as is but within 2 days, the cars check engine light came on. I thought it was simple so I took it to a certified and well-known mechanic in the city. They cleared it and said the car is fine but a few days later the light came back on. The real problem with that is with the check engine light on the cars transmission behaves weird and the engine revs without the car moving after its been driven for a while. The mechanics did not want to charge for just driving the car for a few hours to replicate the issue so they gave it back and said if the light comes back then we have a bigger issue at hand. They told me to check out Consumer Affairs to see how I can go about handling this issue.

I have a 2005 G35 Sedan and I wouldnt drive another Infiniti if they gave it to me. The CD stopped working years ago, Ive replaced brakes a thousand times, it drinks oil like water, and worst of all, the interior must be made from the worst of all leather look-alikes. The passenger door panel is pulling away and the arm rest, and sides of front seats have all split. I weigh about 106lbs so its definitely not due to heavy pressure points. Its ridiculous and everyone else I know that has one has the same issues. They are good looking cars but the quality sucks.

Infiniti qx60 is a good, solid and reliable car. Id consider purchasing another when this car is older. Nice gas mileage and overall a good value. I like the great cruise control and lane detection options as well. The usable third row is hard to find as most seats dont move to accommodate people coming in and out of the third row. Also love the massive skylights as well. But the GPS is not always accurate which can be a bit of an annoyance but it can be remedied by using cell phone GPS. Also, I dont like that the inside of the driver’s side door is easily scratched and is not in good shape. It also has some pretty major blind spots and sometimes its hard to see over the hood.

Comfortable and a very smooth ride. Plenty of room to travel long distance with children and pets. Very powerful engine and easy to handle. Fully loaded with new technology. Incredible braking system and also a very nice sound system. It handles like a car and I also gets very good gas mileage to be an SUV. I would recommend this vehicle because it is very classy.

Infiniti has excellent performance and some of the most sophisticated tech available for production cars. There are several choices for passenger capacity across various models - mid-sized to large sedans, coupes and SUVs. The smallest are the sport coupes with front seat room, but tight rear seating for two all the way up to the very large seven passenger SUVs. There are some models with a wide choice of drive trains featuring, hybrid, natural and turbo aspirated, as well as All-Wheel-Drive. Within a model, such as the Q50, there are choices for a more a sporty look and feel, including more aggressive aero at the nose and tail. There are several tech and appearance options to allow for most tastes and budgets.

I am a SEVEN-TIME Infiniti owner. On 11-9-19 we leased a new Infiniti QX-60 from Infiniti of Columbus in Dublin, Ohio. We traded in a 2017 QX-60 coming off lease. One week after the trade in, we received a bill for $2,493.84 from Infiniti Finanacial Services, due immediately for payoff on the OLD lease, which contractually the Dealer was to have paid off. I tried to reach our salesman Stephen ** by phone several times that day, with NO return calls. I then emailed to Mr. ** as to why our now turned in vehicle had not been paid off. He replied by email that their finance/accounting department had told him that the check had been mailed. 10 days later on 11/25/19 I called Infiniti Financial Services who stated that NO payoff check had been received.I again emailed Mr. ** our salesman who again stated that he again checked with accounting who yet again verified the check had been mailed. One week later on 12/2/19 I again called IFS who again stated that no check had been received. I agained emailed and called our salesman repeatedly who no replies this time. I then called the Sales Manager Radu ** at the dealer who said he’d immediately resolve the issue. 3 days later I again called IFS and no payment had been received. I multiple times emailed and called the Sales Manager Radu ** with no replies.On 12/5/19 I then called the Finance manager Mike ** who proceeded to sort the issues out. The next day he got back to me on 12/6/19 and told me the check was NEVER ISSUED as the salesman had told me, until 12/3/19 and that Infiniti Fine isl Services had LOST the check. On 12/7/19 I received a collection letter from IFS, at which time I called Infiniti Consumer Affairs to assist with my payoff issues and lack of customer service from the dealer. I again spoke with Mr. ** the finance manager on 12/9/19 who stated he would overnight another payoff check. That same day I received a call from Austin, a Regional Manager for Infiniti Consumer Affairs in Nashville who stated he would also assist in resolving this matter.On 12/11/19, I spoke with Austin again, as well as an IFS representative who stated BOTH the lost check and the replacement checks had been received and who emailed me a payoff letter. On January 4, three weeks later I received a NEW collection letter from IFS for the original amount as well as a check from IFS for the same payoff amount made out in my name. I called IFS, who stated the account was now in collections with the loss recovery department which was closed on a Saturday. I again called Infiniti Consumer Affairs and requested that the case be re-opened. On Monday 1/6//20, I again called Consumer Affairs as Austin had not called despite my leaving several voicemails at his direct dial number.They connected me to him, and he partied me in with IFS and then the Loss Recovery Department. Austin refused to stay on the line as he was “too busy to continue helping” and stated he would call me in follow up 2 days later. I then spoke with Frank ** at Infiniti Financial Services loss recovery department with my attorney listening in, and Frank proceeded to laugh as he reviewed the case facts. Upon his review, and after spending 75 minutes on the phone with multiple people, in addition to over 4 hours spent on calls and emails prior, Frank proceeded to tell us that IFS had refunded the second payment from the dealer to me instead of the dealer, and simultaneously referred me to multiple collection agencies (several of whom had called me already earlier that day). Mr. ** explained that he indeed could NOT avoid the check erroneously mailed to me and that I had to deposit the check, and mail a personal check along with the bill and collection notice to pay off the 2017 Infiniti, and stated he would no longer pursue collection of this account and refused to e-mail me confirmation of this or our discussion. The next day on 1/7/20 I deposited the erroneously issued check from Infiniti for $2,493.84 and simultaneously mailed a personal check for the same amount via Certified Mail, return receipt requested.Austin, from Infiniti Consumer Affairs called me once on W. 12/8/19, while I was on an emergency phone call. I am a physician and was unable to take his call. Less than 60 seconds later, I called Austin back at Cinsumer Affairs and again left multiple voice mails with NO return call. I hope anyone considering owning/leasing an Infiniti will give second thoughts after reading our horrible saga of repeated failures at giving proper customer service at all levels of management.

I recently purchased a 2008 Infiniti G35. It was in great condition all around except for some interior paint that was coming off on the inside door handles and on the steering wheel. I figured this was from normal wear and tear and I can live with it. I could possibly fix it up later down the road. Well after having the car for about a month, I noticed that I had paint coming off in my hands when I drove to and from work. I work about 11 miles from my home, only about a 15 min drive. Not far. The paint on the inside door handles and on the steering wheel was a rubber type of back paint, and it was literally coming off in my hands most of the time when I drove. Not normal wear and tear. I did a little research on this problem and it turns out this is a known problem with 07 and 08 and it was fixed in late 08 and 09 models. Great, Ill take it in since Im still under warranty and have them fix it. Before I take it in, I called Infiniti USA, their customer service number, and talked to a lady on the phone and told her about my issue. She told me that she has seen this before. It is a known defect, and to just take it into my local dealership and they will replace the parts. I read about this online and it was the answer I was expecting so I said thanks. The next day, I drove to Tim Dahle Infiniti in Salt Lake City. When I got there, I am told that this is wear and tear and is not covered. I explained that this is not normal wear and tear and is a known defect. He says he can no longer cover this issue, and when Infiniti has done it in the past, it was under a goodwill clause where they do it only for people that have had a long history with Infiniti. The service manager recommends that I contact Infiniti USA to see if they can approve it to be done. Well, I explained that I had already contacted them and they said to just bring it in. We gave them a call again. I get a different story this time, and have to file a request to have a specialist get back to me about this issue. About a week later, I get a call saying this will not be honored or covered under the manufacturers warranty. I specifically came from an Acura TL that I had previously owned to Infiniti because of this lightly better engine specs and on the recommendation of several friends and family members that have Infiniti, but I never had an issue like this with Acura. For a $40,000 car, you would expect a car dealer to honor the warranty that they put on the car, especially for an issue that is well known and documented. They even changed the interior paint in newer models so this problem doesnt happen anymore. With plenty of records online of people having this taken care of under warranty, I find it hard to believe they can do it for some cars and not for all. I am extremely unhappy with how this had turned out. I am hoping Infiniti learns from this and will cover it eventually but well see. For now, I will not recommend Infiniti to anyone again. If anyone knows of a way to convince them to cover this, or any other advice, I would love to hear about it.

Infiniti finance is the single worst company in terms of finance or anyone else I have ever had dealings with. They do not have help for anyone with any hardships. Infiniti of Denver is one of the best dealerships that I have ever bought a car from, but their finance partner is not a part of them and is not willing to work with any consumer. I have lost two children, and my wife had numerous medical hardships, and Infiniti Finance refuses to acknowledge these misfortunes. Even the largest companies in the world such as Citi, Discover, Wells Fargo and et cetera, are willing to work with their customers and Infiniti Financial is not.

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

I own a used 2003 Infiniti G35, unlike many of the other problems people have posted about the newer Infinitis breaking down, this ones a little different. I am truly sorry that so many people have had so many problems with this car company, I mean look at their rating. I am giving 2 stars ONLY because before this I really havent had many issues with the car besides for regular maintenance. About a week ago my car started to stall out on me, the steering wheel would lock up and my dash slip and VDC off lights would come on. It would also be a challenge to get it restarted, a few minutes setting did the trick. The first time it stalled was on the highway, which was extremely scary and luckily I was in the right-hand lane and able to pull over to the side of the road.The reason for this review is because I brought my car to my local mechanic as quick as I could, he checked it out and told me I needed both of my Camshaft sensors replaced. A whopping $792.60, mind you I am 23 years old, thats a lot of money to me. Its a lot of money to most people. I did some research and found out that The 2003-2008 Infiniti G35 models were SAFETY recalled for these exact sensors. So I thought to myself how great it was that I could bring it into an Infiniti shop to have it fixed for nothing, since it is a SAFETY recall, and there are no time limits on getting a car fixed for SAFETY recalls. Apparently I was informed that the sensors for my car were discontinued 5 years ago, which was 2010, meaning only 7 years later did they stop fixing this particular safety recall. I was told that they could not work on my car because they could not get the INFINITI sensors and they could not work on my car with the aftermarket sensors. That is ridiculous, what if someone rear-ended me at 70 mph on the highway and killed me because my car stalled and died? Have people been injured by this before? Do owners of Infinitis of certain ages not matter anymore? Do they only care about the people spending 40 and 50 grand on the 2014 and 15s? I have called and was told that my car is no longer under warranty, obviously, I knew that. But like I said earlier SAFETY RECALLS do not have expiration dates because they put peoples lives in danger. So I had to pay the $792.60 bill to my mechanic for something Infiniti couldve (shouldve) fixed for free. I have an open case for a call this Monday to see if they can reimburse me my almost 800 bucks for something which was out of my control. I was told it was highly unlikely because of my vehicles age. I would AT LEAST like to get reimbursed my 389 dollars for the parts. If I do not get reimbursed I am going to put a story about this into my local news station who specializes in things like these. Maybe theyll take interest and put Infiniti on blast to the world. How many people have they done this to? Have people been killed or injured because of them not fixing this SAFETY DEFECT? Not every 23-year old has $800 to fix their car and could take it from the mechanic without being fixed only to have it die again and may seriously injure them. This is completely irresponsible. Based on the companys rating on this site Im sure these complaints arent uncommon.

My EX 35 has 55k miles. Steering makes groaning/thumping sound when turning right and going over bumps. Took it to dealership (Lupient in Minneapolis) and was told this is due to problem with steering box and will have to be replaced at cost of $2,100. Asked about warranty and was told steering was out of warranty at 50 k miles and that existing drivetrain warranty (6 years or 70k miles) would not cover. Was told to contact Infiniti consumer affairs. Did so with same result. Steering is most critical system on a car (as wings are to airplanes); this car has not been abused and Ive never encountered such a problem in any of the ten cars Ive owned (4 of which have been Nissan/Infinitis). Ive found internet references to this problem with this car - this must be a manufacturer defect. Is Infiniti copying the GM strategy of rebuffing serious safety complaints until serious problems occur? I would like for infiniti to make good on this issue and help me repair this problem.

Purchased a fully loaded Infiniti JX35 FY13 and owned it for just over a year. Someone pulled out in front of me and ended up hitting them in the back of their vehicle. My Infiniti ended up with damage to the front bumper, hood and right quarter panel. I dropped off the vehicle to be repaired in October 2013 and now I sit here writing this article six weeks later after getting into a conversation with both Infiniti and Courtesy Collision auto repair. Essentially, I am in a circle jerk as both parties keep pointing fingers at each other over a part from a company called Hunter which is required to complete the calibration of my car. The repair shop states car was done two weeks ago and cant complete the work until Infiniti supplies them with this sensor. When I check with Infiniti, they told me I was the first person in the USA to have a front end accident with this vehicle so they didnt have any of these parts available yet. I find this unacceptable that a luxury vehicle mfg can not repair vehicles they have sold a year after first customer shipment. I am also surprised I am the only person to have had an accident in this type vehicle. Either a testament to the safety of this vehicle or really bad luck on my part. It now looks like I will not see my vehicle until early 2014 (3 months). There is no guarantee since Hunter cannot provide a solid date for delivery of the item. Infiniti wont help me, auto repair shop wont give me vehicle back because systems in the car can go haywire without this part so here I sit making payments and losing precious time on my warranty! Bottom line: if you end up in an accident in your JX35, they cannot repair your car. Buyer BEWARE!!!

I made a mistake trusting this dealer when I bought a used car (Infinity QX4). When I drove off I noticed the service engine light soon was on. I thought that it may have been an oil change indicator, like the one my Honda has, that wasnt reset. I drove it home to Portland and the light went out. I looked at the owners manual that said it could indicate a problem with the engine and also said if it is flashing, it needs urgent attention to prevent engine damage. A few days later the light came back and the car hesitated on the freeway and the light started to flash. The salesperson from the dealer called me the day after I had it home and I told him about the light. He said it was probably a minor thing, like it may have been run out of gas or the gas cap may not have been tightened enough, and he told me to call him back if there was any other problems. After the second time the light came and stayed on, I had the car analyzed. It pulled up a P1320 code. This indicates that the coils are going bad. The cost of the repair is about $1000.00. I called back the dealer and they said, “Too bad - we wont help you.” I know this was an as is sale, but this car should have been fixed before selling it for wholesale off. Apparently, the dealer doesnt care about their reputation or doing whats right for their customers. Most brand dealerships would not do this. Stay away from this one!

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

They are a liar. Their mentality of conducting business with consumer were very unethical. Ive leased and purchased vehicle from Mercedes, BMW and Lexus luxury vehicle, but my experience with Infiniti service is the worst. They dont honor their words, they mislead you. Theyll be nice to you at first when you are shopping their vehicle. As soon as the documents are signed, money been paid, then you are nobody to them. They only see the money sign on your face. You would think that oh, you got a luxury vehicle from them, their service should be much better. WRONG. Infiniti is not in any level of comparing with Mercedes, BMW or even Lexus. Whoever had already purchase/lease a car from them, good luck and I sympathy for you. Whoever plan to purchase/lease a vehicle from them, think twice and definitely look elsewhere. Honestly, I can wait for my lease to be over. I will never want to deal with them anymore. I will give Infiniti a minus star.

Infiniti FX35 Dashboard bubbling - I got screwed by Infiniti. My dashboard started bubbling back in 2016 so I contacted Infiniti and told them about the problem only to be told that my car was out of warranty and that they could not do anything about it. But yesterday 10/23/17 I had my car serviced and was told by the dealership that the Bubbling was a recall issue. I was never told by Infiniti that this was a recall or an extended warranty was out for the bubbling issue. Im so disappointed in Infiniti because I never thought that they would leave their customers hanging on a expensive repair and not let us know in writing that this was an issue that they could repair. The fact that I contacted them back in Sept. of 2016 about this issue and their reply indicated that since I no longer had an warranty on the vehicle was why they could not fix it. They never mention that an extended warranty was out to fix this issue or when that extended warranty ended. So Im stuck with this ugly dash in a car that is suppose to be of luxury. Im hurt about the whole thing but at least now I know to never buy another one. Shame on you Infiniti! Look at all the repeat customers you could have had.

Where should I start. A few months ago my 2014 Kia Optima SX Turbo began to show condensation on the front driver side fog light. I took it to my nearest Kia dealership (Ourisman Kia in Chantilly, VA) and they were very prompt in helping out and nice. Great group of people and great service department. The service department changed the whole fog light assembly and the issue continued to occur. Ourisman Kia escalated the issue to Kia Headquarters to see what could be done. Within a week a representative contacted me and was very polite in explaining the process. The Kia representative explained that because we had already changed the fog light assembly, he had to escalate the issue to a different office. The representative stated that someone from that office would contact me within two or three business day. I talked to the initial representative on 10 August 2016 at 17:30 pm and since then I have yet received any phone calls from the other department that is supposedly handling my case. I have called four separate times (08/15/2016, 08/17/2016, 08/19/2016 and 8/22/2016) directly to the person in charge of my case and nothing. I have been able to talk to other representative and they have been very helpful, but they tell me they cant do anything because my case has been escalated to a different office. Im hoping to get a phone call soon, but for now worst experience Ive ever had with Kia.

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

Last year I purchased a one owner 2008 G35 with 35k miles on it in Jacksonville Florida. The original owner kept all maintenance up to date and took it to the dealership they purchased it from. I have babied the car, always park in the shade and always use a sun visor. After one month of owning the car, the dash started cracking around the air vents and near the radio. I have also noticed the dash is lifting on some corners around the hood over the instrument cluster. I immediately reached out to the Infiniti dealership it was originally purchased but was told there was no recall or anything they could do unless I wanted to pay out of pocket.I have read in several forums that this has been an issue with the G35s. I also read there was class action lawsuit filed for Florida but owners had to have submitted their claim in 2017. I hoping there is some kind of assistance in this matter. It is very disappointing that a luxury brand, Infiniti would not stand by their product with a known defect.

My Infiniti Q45 2002 with 85k miles suddenly shut off in the middle of the interstate while I was going about 65 mph and carrying my grandkids. I was able to get over into the zone between ongoing traffic and merging lanes and turn on the hazard lights otherwise there would have been a major collision. It was a nightmare. We were stuck there for about ten or fifteen minutes before I was able to get over to a shoulder and get towed. Infiniti needs to recall these vehicles. Were all at unnecessary risk. These vehicles are death traps. My blood pressure is through the roof today.

The timing chain went on my car nearly $5000 worth of work and parts to fix. My very helpful garage (Lia Infiniti) said to call Infiniti consumer affairs to ask for their help, as it is a known problem, with this specific recall notice (I knew nothing until car went wrong) with the QX56 model and my car was still fairly new with very low mileage. My car happened to not have a recall on its Vin number but the fault still happened. Because of this and out of its warranty when I bought it they wiped their hands of it. Pretty disgusted with Infiniti consumer affairs as this is a well known problem and even had recalls on this issue. I would never buy another Infiniti purely because of this. The Lia Infiniti garage I used had excellent customer care and tried everything to get it down in price.

This sport model has the thinnest tires that go flat constantly. In the first 18 months of my lease, I have had 5 flat tires costing $2,500. - Infiniti will not honor their offer of $1,000. To add a tire protection package to my lease. They are a TOTAL Scam of a company and have lost me and my extended family as Infiniti customers.

I just bought my 2004 Infiniti G35 with get this, only 4K miles on it. The elder lady who drove it before leased it and never drove it. So I have been super happy with the car. Its sexy, it runs great. It has all the bells and whistles brand new cars have coming out today. So cut to the chase, I walk to my car that is parked in front of my house to hop in and run errands. My neighbor is talking to me but I am in a hurry so I just start up the engine. It revved but didnt turn over. No problem, probably didnt hold it long enough. Nope, keeps revving but no turn over. I am thinking, I have gas in the car whats the problem? Maybe a little air in the line sure give it a little gas and it will start. I am telling the car took a 180 from hell and went from being the easily start right up smooth ride to the rev it up like its a freaking 1960 bug engine and then proceeded to smoke. Yay! So naturally I turn the car off immediately (mind you I just paid my car payment lol) and proceed to figure out how I am going to resolve this issue. I called the dealership and was put on hold for forever then It went to voice mail. Called again and a lady picked up. She seemed nice but ended up being a peon robot worker bee. I told her my situation and she said the next available appoint is August 14th. I said that is in 9 days! Can you make an exception, I have to go to work tomorrow and I would at least need a rental car. No sir, but would you like me to make you the appointment? Yeah, that robotic. So I got the manager on the phone and he gave me a couple farm out mechanics and I got on for the next day at 9 am. It is the night before so I got the tow set up and the rental car situation all worked out. I am going to have them look at everything and I am going to pick my next fuel pump, and have them look at my engine because I can tell me motor mounts are loose and my Transmission likes to jump out of first gear a lot as well. I saw that there was a recall for the fuel pump and called Infiniti affairs. The lady took over 30 minutes to find my car and proceeded to tell me that there is no recall and to talk to the dealer. Then she told me there actually IS an AIRBAG recall. Okay great, so glad I called in otherwise my airbags wouldnt be functioning and they said they didnt tell me because I was not linked to my car. So all of you out there reading this, make sure you called Infiniti affairs 1 (800) 662-6200 and make sure you are attached to your car so you will get the recalls. Most Infinitis have a recall of some sort. I will also get my dashboard looked at as I see there are a lot of complaints about that. I would also note to take your car to get serviced at an actual Infiniti dealer. You cannot trust anyone else. If anyone has any questions comments or any advice that would help me with my 2004 Infiniti G35 feel free to email me at **. Thanks for reading!

I purchased the Infinity G37 S 2011 (New). Less than 5 years old and only about 45,000 miles: Adhere to all the appropriate maintenance recommended for this vehicle at the dealership. My automobile was making strange whooshing noise, (no matter what speed) so I brought into the dealership. They stated that it was the tires making the noise, the treads are fine, however uneven due to road conditions and the only way to remove the noise is to replace all of them for over $1,000 dollars. This resolution, without thoroughly examining the tires (only a test-drive) is completely unacceptable. My car is in pristine condition, driven appropriately and handled with care. I did not receive any assistance from Infinity Corporation nor the dealership. For this caliber of luxury car, the tires provided did not fit my vehicle specification, nor should it have to be replaced after such a short period of time and/or mileage. This is not wear and tear but an inferior tire. As for my Bluetooth system, since the purchase of this vehicle, I have had nothing but problems with this unit. Finally, the unit had been replaced (once), after countless deliberations with the Infinity dealership, however, the problems persists. No one, no matter my location, type of phones, can anyone understand me.This system is deplorable, and once again, neither Infinity Corporation nor the dealership had been able to resolve this problem or cared to.

I purchased my 2014 QX60 after thoroughly researching all mid sizes luxury SUVs. I have always driven a Toyota so this was my first experience owning an Infiniti. The car worked beautifully for 18 months. THEN... Car starting having start up issues on July 2015. Several times a week it would take 3-4 tries to start the vehicle. I presumed it was the battery. At that time the dealership jump started my battery which they said was still good and told me to drive my car more often. Lol! Then several weeks later problem with starting the car returns. I hold off on bringing the car in until September when the car does not start one morning. Infiniti road service jumps my car and the dealership agrees to replace my battery. Three days later my car stalls twice while driving the car in reverse and the power steering fails while vehicle is in drive. Took the car in the next morning (Monday) and they checked it and said everything seemed fine. :(LUCKILY while pulling the car back from the service garage the car stalls for the service technician. At that point I was given a loaner vehicle. During this visit they noticed that a wire was loose underneath the car. I believe it was the body control module wire that was loose. For this visit they really thought they had the problem solved and return the car to me the following day. Four days later the car stalls again while driving and does not starting on the first try. I returned it to the dealership and got a loaner for the second time. During this time they replaced the hybrid battery as well as the key remote battery and they even replaced the new battery just to make sure all batteries were new at the same time. They kept my car for 2 weeks just to be sure it was fixed.Four days later car takes 3 tries to start so I take it directly to the dealership and got another loaner vehicle. During this visit they have been replacing both the hybrid computer and the body control module computer. They have had my vehicle for 3 weeks. The vehicle is still not working so now they think they will replace the harness! Oh and by the way, while the vehicle was at the dealership for 3 weeks parallel parked in an unofficial parking spot in a lot that is overcrowded. Yesterday a delivery truck backs into my vehicle and now the side bumper needs to be replaced. I have never has this kind of experience with a car in my life. My first Luxury vehicle is my least reliable car ever. I have started the buyback process with Infiniti and I will do my best to warn others to not waste their time or money on these cars.

Infiniti QX56 has a very nice ride. Handles very good on the highway, very comfortable on the road and has things to keep my children busy and safe. Great engine and is pretty good on gas.

I am so disappointed in Infiniti and how they treat loyal customers who spends thousands of hard earned money with this brand. I have a 2017 Q50 with just about 11K miles on it that has issues every month. They refuse to help me, and denied my buy back request. Stay away from this company and those horrible Q50s.

I have problem with Infiniti service in Cletendon Hills. Car still on warranty but service...no one admit this car has little bigger problem with alignment. Every time Im dropping off, car alignment is off. It is so bad, right front tire has to be replaced. My question is not how much off is alignment, where is reason why alignment is so much off? Im talking about adjusting four-five times every year. Car is three years old with 23200 miles.

I was stranded on the side of the road waiting for a tow for 8 hours without food or water due to Infinitis ignorance and lack of communication. Both myself and my wife missed work. When I started making phone calls to corporate and road side assistance all I received was the famous we are sorry speech. No one ever asked me what we could do to make this right. I have been leasing from Nissan Infiniti for the last 13 years and, this is how I get treated. Nissan Infiniti definitely lost me as a customer when my current lease expires.

1 year ago, I noticed my dashboard sticky. I take it to Schumacher West Palm Beach Infiniti to look at it and service advisor says dash looks like it is rotting but cant be a defect because nobody else has had the problem, only in the FX model but has never seen it before in the G35. My car is 2007 and had at the time 45,000 miles approx but could be less because I have never had to clean my car because Infiniti would clean it after every service call. My car is practically garage kept, the service advisor contacts the infiniti consumer and they say they will only cover half of the $1200 to replace the dash. I refused feeling very slighted and moved on...Since then I have always had a problem with a haze on the inside windshield and was told its probably a toxic fume from the breakdown of the plastic in the dash. Now I am concerned for my health and have been very sick with allergies and pneumonia and feel dizzy and lightheaded every time I drive my car and have noticed more cracks around the air vents on the passenger side where the door and dash meet and is chipping away exposing the foam underlayment and this is why I have since contacted Infiniti consumer and they refuse to even look at my car (which they never did the first time year ago) because I refused the half compensation the first time, and told me if if I wanted to contact the Better Business Bureau I could. And I have, I have not heard anything yet. I feel a car of this caliber should maintain better when taken extreme care of, I have had American cars last much longer and feel totally ripped off by wasting twice as much money on my G35 than any other car. I really do like the car except this problem but will not waste my money on another Infiniti again but they dont seem to care about the small pittance of one customer, their customer loyalty and the dealership is less than desired.

The Infiniti Q70 and Q70L are a line of mid-size luxury (executive) cars from Renault–Nissan–Mitsubishi Alliance luxury division Infiniti. Its essentially an update to the Infiniti M series with minor cosmetic changes. This car is very good usable for me. I like the design of this car very much. It is flexible and very elegance. Price of this car was in my budget as well. This car is good at handling and nice throaty v-8. It has sensual exterior too. Getting in and getting out is very easy. Car has class and convenient instrumentation. Great Bluetooth and nav. Very comfortable and great styling too. It looks like one of a kind and its very reliable car. However, its hybrid lacks finesse and gas mileage could be better. The 2017 Infiniti Q70 is a viable alternative to American and German cars of the same ilk, but lacks their personalities.

The appearance is attractive and classy and has all features you desire. They have more advanced technology upon request and the look is of luxury for sure. The passenger capacity is more than sufficient if you have large groups or simply just have a lot of cargo. Either way the Q60 meets the challenge while still looking good. Upgrade and personalization options are a matter of personal choice. Great color selection, GPS, entertainment and whatever else your heart desires. Superb performance and amazing comfort. As a high-performance choice I suggest it.

I bought a Q50s 4 months ago. Ive had problems with stereo since day 1. Infiniti said there would be a fix any day now. My dealership said its a common problem with this car. Infiniti set me up with my own account representative. She agreed its been a problem. She then told me that infiniti would make 2 car payments for my inconvenience. A few weeks later I received a call that it wasnt approved and I could get a $300 service credit. How can infiniti still sell a car that has a known problem?

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

Purchased a 2004 FX45 in early 2013. Seeing the dash bubbling and condition, I contacted Infiniti. I was concerned that it may be a chemical reaction and possibly not safe to breathe or would compromise the integrity of the dashboard. After my local dealer told me it was out of warranty, I contacted Consumer Affairs at Infiniti. Boy, they were no help. I do not understand why my vehicle that was serviced at my local Infiniti dealer since it was new - never bothered to fix this issue with the previous owner. I thought Volkswagens customer service was bad - but Infiniti not fixing such a blatant issue with their luxury vehicles is just bad for PR and repeat customers. I was going to purchase a newer Infiniti 70 model, but heck if I give them $60k after this.

Infiniti USA has thumbed their nose at the malfunction of OCS system in 2009 vehicles, ours is a G37. When the OCS is not functioning it turns off the airbags when a passenger sits in the passenger seat. They do not care that your life and the life of your passenger (my husband, my grandson, my mother, my daughter) is at risk for serious injury or death as a result of their negligence. They are negligent in that Infiniti knows very well they have a problem with this system not working as intended when purchased (easy lookup on internet of many owners having this same problem) yet they only recalled back to 2010 to fix the OCS thus requiring 2009 Infiniti owners to fork out $6400 to replace their defective design or not fix and run the risk of death or serious injury. I have called Infiniti USA and their response is this vehicle has no recalls end of discussion.Every owner of a 2009 Infiniti that has problems with the OCS not functioning and turning off airbags when anyone (even my hand) touches the passenger seat should not accept Infinitis answer and file a complaint with their Attorney Generals office and NHTSA. I was involved in a motor vehicle accident in June of 2016 and was in a 1999 vehicle... Had the airbags not gone off as intended I honestly do not believe I would be here writing this today so I am very aware of how in a blink of an eye you can be plowing into a vehicle and your only line of defense is working airbags. It is morally incomprehensible of Infiniti to not care for the lives of their customers (or should I say some of their customers).Knowing this I will never purchase another Infiniti and suggest you do the same because somewhere down the line you may have a problem that is not your fault with your expensive Infiniti and it may be one that could determine your safety and the safety of your loved ones and you will have to deal like the rest of the 2009 customers (victims) with absolutely no help from Infiniti.

While driving my Infiniti Q60 Red sport (MSRP 52K $) on the freeway, my steering wheel froze, didn’t turn left or right. I panicked to death until the road itself took me to the right shoulder of the road. I turned the car off then back on to release the steering wheel then got home safely. I reported that to the police department and consumer affairs. I can no longer drive this car. I don’t want it. Fixing the issue may not resolve it and it could happen again and put my life in danger. Let the CEO knows that I won’t drive this car anymore. If you give it back to me, am so ready to call my attorney.

I purchased a used 2004 Infiniti FX35. And, today I have a LUXURY (joke) vehicle with a bubbling dashboard. Apparently, I was the unlucky one to have it start to bubble after the expiration of the Warranty and I just have to deal with the expense of repairing it. This of course is my first and last Infiniti.

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

About a 45 days ago I took my 2009 Infiniti g37 convertible, market value of car $17500 to Passport Infiniti of Suit Land Maryland for repairs on convertible top not operating. The service department checked the top out and said total cost to repair top would cost $8900, to my surprise I debated the cost and indicated to the service manager the car was not in a accident. How could this be possible? I stated to the service manager I found the hydraulic motor for the convertible top for a price of $750. He replied they change out every part related to the hydraulic motor hose lines fluid everything. I stated, This is ridiculous and how can you pick up the phone and call a customer and tell them the cost to repair your top will be $8900 and the vehicle is only worth around $17000? Of course I got the same response.I also stated, The replacement engine for the car that propels the car down the street at 150 mph would only cost $5000, please explain to me how the motor that raises the convertible top cost $8900? Crickets. Any way I end up taking the car to Germain Auto Group of Springfield VA. They fixed the top including the parts for $1900. Now you see why I had to blog about this. Oh and by the way I called Infiniti Corporate. They were not forth coming with any solutions other than trading the car in. Go figure. Nice car, bad custom service company. If youre thinking about buying a convertible hardtop Infiniti g37 be aware if something goes wrong with that top the cost to fix through Infiniti is all most impossible.

I have an Infiniti with transmission problems. Visits and calls to the dealer gave no resolutions. I was told this is a manufacturer issue, but they offered no resolution. Now, the car is stuck just outside of warranty, with the same issues, and at my own expense.

Infiniti is the luxury brand of Nissan. They are very sporty looking, have leather seats and power everything. The seats are heated, key fob only needed to start vehicle if near, and Bose speakers. The G35 and G37 are what I know most. They are 2 or 4 door sorry, powerful cars. They are rear-wheel drive so caution on rainy or slick roads. There are others including SUV-type vehicles and they are all luxurious. Also, the upgrade options are better wheels, upgraded sound system, GPS, warranty, satellite radio, internet access, auxiliary ports for your phone or iPod, Bluetooth access, boosted engine.With my particular vehicle - the G35 - I have frustratingly small passenger capacity. This is a smaller car and I knew that when I bought it. I also am a bit claustrophobic so Im sure that is part of it. My 2-door seats 4. There are 4-door varieties of this car and they feel more spacious though seat the same amount. Overall Im happy.

In September of 2012, I leased an Infiniti JX35 at the 3817 West Henrietta Road, Rochester, NY 14623 location. Unfortunately, I am very unsatisfied with the car. The navigation in the car has never worked consistently. Sometimes it works. It seems when the weather changes, it stops working. It is very fickle and unreliable. I have brought my car in for service SIX times to fix the navigation system. In addition to the GPS not working correctly, the air bag light keeps flashing on for no reason..

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80s on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldnt explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

Re: 2014 Infiniti QX60 – MILEAGE 21213. Let me begin by saying I am a loyal Infiniti owner. I purchased a 2013 JX35 from Infiniti of Lynbrook and every experience with them was professional and delightful. Their customer service was exceptional. The only reason why I went to Infiniti of Manhasset is because Infiniti of Lynbrook didn’t have the vehicle that I was interested in purchasing. I assumed that I would receive the same great service at Infiniti of Manhasset so I took a chance with them. I am sorry I took a chance with Infiniti of Manhasset and regret purchasing my vehicle with them.On December 5, 2016 I visited Infiniti of Manhasset interested in seeing and test driving the above referenced vehicle. I was introduced to Michael ** the Used Car Manager and I explained that I was approved by my credit union and I had an Infiniti JX35 before so I was interested in a QX60. He introduced me to the Sales Consultant Benjamin **. Benjamin ** accompanied me on a test drive and we walked around the vehicle to check for dents, scratches and any other issues the vehicle might have had. It was approximately 8pm at that time and dark outside making it impossible to see all the issues the vehicle might have had.I told Benjamin ** that I was interested in purchasing the vehicle and the negotiating began. Michael ** explained that there was an $850 “Dealership Fee” and was insisting that I allow him to run my credit through his banks. I explained that I was approved and had no reason to run my credit again. Furthermore, I was unwilling to pay the $850 “Dealership Fee” and I wanted to know why he was so adamant in wanting to run my credit through the banks. Michael **s tone changed to an aggressive manner and he started explaining to me that he wasn’t making any money off of me! He said that he had many hits online for this vehicle and didn’t need my sale. I could take it or leave it. He was going to sell that car. He said the $850 is his commission and the Banks give him a kickback with every inquiry. I told him that I was in the process of purchasing a home and that I didn’t want my credit run again and that I wanted to negotiate the car price based on the listed online price $33,489. In the end $33,249 was agreed upon in addition Benjamin ** and I noticed the vehicle had a small dent and chipped paint in two areas and it was told to me that that would be fixed by Thursday December 8, 2016 when I pick up the vehicle at 11am.Moving forward to Thursday December 8, 2016 I arrive at approximately 2:30pm with my husband Marcus **. We take a look at the vehicle and there is dried gum on the back passenger side of the vehicle, the cup holders were filthy with a blue sticky paste and it was apparent that the car was NOT detailed it had been washed but no special attention was taken to present this car to its new owner. A careful review of the vehicle in the daytime revealed that the rims on the vehicle are scratched and dented. I did not notice this discrepancy on Monday December 5, 2016 when I originally saw the vehicle. I explained that I was unhappy with the rims on the vehicle and my husband asked if they could take clean rims off of another vehicle and switch my rims. Michael ** explained that he could not do that and back in the aggressive, condescending, rude tone he had on Monday said that fixing the rim would cost him money and he wasn’t doing that. He said that he would have the rim detailed the same day that he would have the chipped paint fixed. But he wasn’t spending any money to fix the rims because that wasn’t discussed on Monday. I told him that Benjamin and I didn’t see the rims because it was dark in the parking lot and that shouldn’t matter. My husband explained that he could lose the deal over a rim and again Michael ** went on to explain, continuously mentioning that he could sell this vehicle to someone who was not present in the dealership with a check ready to purchase. Michael ** repeatedly expressing how someone else could purchase this vehicle made me feel as if my money was not wanted or needed in your dealership. I was not applying for a loan I walked in with money to purchase this vehicle outright. Your Used Car Manager made me feel as if my business wasn’t wanted. Could it be because I am **? Was he speaking to me in a rude condescending manner because he could care less about his customers? It is unprofessional to tell a customer that you are not making any money off of them! I believe he made no effort to correct the paint job prior to pick up, I believe he didn’t ensure the vehicle was detailed prior to the 11am pick up time, I believe he saw the rims were scratched and dented but could care less because I am a ** Woman. I am sure if I were a ** Woman he would have never spoken to me in the manner in which he did.Michael ** made me feel like he could care less about my bank check. That I wasn’t important because if I was he would have walked through that vehicle himself to make sure that it was at Infiniti of Manhasset’s standard! His condescending tone made me very uncomfortable and I spent the entire evening regretting my purchase and wishing I went back to Infiniti of Lynbrook where I had purchased my 2013 JX35 two years prior.No one should be left to feel like they are less than or unimportant. When Michael ** left Benjamin **s office we heard him telling the other Infiniti employees that we were complaining about the dented rims and that he wasn’t going to fix or change any rims laughing about it like if we were a joke. This infuriated me! He could have at least waited until we left before he chose to talk about us. The Sales Consultant Benjamin ** was very helpful. He test drove the vehicle with me. He went through all of the vehicles features and he explained that he would handle scheduling my future maintenance appointments. I will never purchase another vehicle from Infiniti Manhasset. As a Correction Officer I fully intend on expressing my horrible experience with this dealership to my co-workers to ensure none of our over 9,000 Officers never have to deal with this type of disrespect. I fully intend on communicating with Infiniti’s corporate office and consumer affairs about my experience with Infiniti of Manhasset.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

DO NOT TRUST INFINITI. Infiniti Leasing will attempt to take money from you in every way possible. After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37. At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc. When I turned the vehicle in I was told everything was good. BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings. I attempted to resolve this with the dealership who said it outside their responsibility. I attempted to resolve this with Infiniti Leasing who said that I needed to work with the dealership. After many months of back and forth and risk to my credit rating - I gave up and just paid. Thank you Infiniti - Merry Christmas to you... I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

The steering on this car randomly starts turning left and sometimes right. It is NOT an alignment issue, the car literally makes a left turn if I do not hold on tight to the steering wheel. If I do let go, it will turn left across the highway just as if I turned the steering wheel to make a left turn. A few times the power steering has gone out altogether and that was very scary (if an auto-turning car isnt scary enough). The problem, though regular, is intermittent and the 6 or 7 times I have taken it to Infiniti, they have been unable to duplicate the problem. I have shown them multiple self-shot videos of the car turning by itself but they claim the car is working as designed and will do nothing about it. This IS A KNOWN issue and many others are complaining of the exact or similar issues with this car but it is clear that Infiniti chooses to wait for a few deaths or a class action suit before they do anything. This is my 4th and final Infiniti. I just want them to buy the car back because they obviously do not know why it is happening and they refuse a buyback, claiming the car is operating as designed. Its unimaginable to me since I feel my life is in imminent danger every time I drive it. Infiniti is a BAD company! I thought they were good but they are not. They are fine if everything goes well but when you need them to back their product, they do not. I paid $54,000 for this car, it only has 6K miles on it and it has been in the shop about 7 times and will go back when it starts doing it again. I can only hope I can get it there while the problem is happening because Infiniti is clearly denying the existence of any problem. I feel SO ripped off by this sleazeball company. 54 grand and Im totally screwed! I have contacted an attorney and they will pursue it but I also want Infiniti to pay the price by EVERYONE knowing what a scumbag company they really are. They would rather me die than get my dangerous car off the road. The problem still exists and likely will not go away and neither will I. Stay away from Infiniti!

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

Day one of ownership of a QX60. Blind spot monitor light goes on and off whenever it wants. We Drove three hours back to have them look at it. They told me to go home and enjoy my new car. Telling me they cant fix anything that isnt coding. I had to take pictures to prove the light would flash and come on because no one would believe me. It cant code if it truly thinks there is a car there that it sees, even when Im on a two lane road and there isnt a car there.Forward crash warning turns itself off when it wants. Many phone calls and I just keep getting brushed off. Two months later it finally codes. They took three weeks to try and fix, but after 2 years and numerous trips back, its still not fixed. We would find it sitting outside in back row at the dealership and not even being worked on. Yet they had it for about three weeks.Brake issues, pedal makes noise. I would push the brake and when I release the brake it would make a noise. Yet they promised they would take care of me and make everything right and is at the highest standards. haha Id hate to see low standards. My service dealership that I take all our vehicles to for oil changes, tells me I have a head gasket leak. I said I have always smelled antifreeze and told the deal I purchased from all the time. They just blew me off like I was just complaining about nothing. Today I was told by my Infiniti dealer that it is normal for all Infiniti to have a head gasket leak. Yes thats right it IS NORMAL for that to happen. Cabin seal on drivers side had pulled out first time I washed it. Paint on rear tail gate was repainted because the paint was bubbling from rust.YES we supposedly purchased this car bran new. Please if anyone else has experienced any of this please contact me. I really dont need to deal with all this stress. Its physically making me sick. I think when flood waters went through Des Moines Iowa my car may have been too close and received some damage that no one is admitting to. This flood was before I purchased the car. Yes I have contacted the BBB and the attorney generals office.

I purchased my Infinity G37 convertible from Infiniti of Dayton. After that, the following has occurred: Airbag system required replacement twice; engine light is on constantly, requiring replacement of parts; passenger door windows leaked every time it rained; rubber sealing slid from the rear of trunk and spoiler required replacement; the convertible top wouldnt go up; door locks not working (required taking off entire door and changing panel); and both front windows went down on their own, causing my car to be full of ice/water/snow.Also, the following happened: check engine light comes on regularly (I found the gas cap loose, and the bad part is I had to order a new gas cap twice.) and a small leak was found; drivers side door rattles (I found 2 loose bolts that secure the air bags.); the battery was replaced after only 16,000 miles due to bad code; trunk smashed on my fingers (After losing blood, I had no option but to rip my hand out of the slammed trunk, causing permanent nerve damage in my right ring finger and back pain for the past 5 weeks. Findings include weak rear trunk shocks, and I replaced all shocks and added two other parts.); and after car was returned two days later, the convertible top would not open. So the car went in again, and the entire electrical system had to be replaced.My car has been in the shop 23 times in only 16,000 miles. It has added 80 miles round trip to my odometer. Infiniti corporate refused to consider this car a lemon and has determined they will not allow a trade-in! I have had one emergency hospital visit and two orthopedic appointments. I have not been able to take care of my house and have had to pay others to do my usual activities. This is a crime! I will be suing for lemon law and personal injury.

I had water pump leaking and my warranty not cover the engine problem! Be aware of Infiniti dealer in Van Nuys!!!! They denied the repair!!!! SCAM!!!! Don’t even think to go there and be aware of the service department!!!

We bought our 2008 G35X new. At 23K miles (mostly highway), we started getting warning lights for VDC off, slip and brakes. It was still under warranty, so I took it to the dealer (Dorschel Infiniti of Rochester) who said they had to charge me for the inspection if they couldnt find anything wrong. After inspecting, they said the only problems were that the rear pads had only 2mm left and the fronts 4mm. They strongly recommended a brake job for $379 per each axle. I was an automotive engineer for 20 years so I questioned this, but was told that 25K miles was normal for rear brakes and 27K miles normal for fronts. Given the long and horrible history weve had with this dealership, I was more than a little skeptical.I contacted Infiniti customer service, who told me that 30K miles was normal brake life and they werent going to do anything. She also said that she just had a similar complaint, so she recently checked into it. When I told them that they were about to lose a customer, the rep asked if there was anything they could do to keep us. When I said, Yes, replace my brakes, she said they wouldnt because brakes are wear items and arent covered by warranty at all.

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

In April 2014 I leased a brand new Infiniti Q 50 for 3 years (39 months). During the lease I maintained and serviced my Infiniti Q 50 exclusively at the Infiniti dealership where I purchased it. At approximately 24,000 miles I replaced all four tires. In June 2017 I turned in my vehicle, One month early and with 35994 miles, 3000 less miles than I could have used. I had the salesman who had sold me the car look at it and he thought it was in very good condition. I had never been in an accident with it or run into anything. I read the excessive wear and use explanation and thoroughly went through the car myself. The only thing I found was road rash on one of the tire rims, and a very small dent (a quarter) on one of the doors. No paint was missing/damaged.Later that week I asked my service personnel to retrieve a copy of the inspection on the car. I received it and waited for my final statement. I was not purchasing another Infiniti or having another lease. I think this is noteworthy. I immediately sent a check for my last months lease payment and the disposition fee and tax totaling $824.19. This statement from the actual inspection state chargeable and non-chargeable items. In the chargeable item column the curb rash $55, Front bumper $80, and right front door no paint needed $88. Totaling $223. Non-chargeable damage included the hood at $116 and the rear bumper $10. They noted all the tires were OK. Total for all damage was $349.When I received my statement from Infiniti their itemized wear and use was $1132 plus 6% tax 67.92 = $1192.92. They are charging me for wear and use on both rear tires which have less than 12,000 miles on them, scratches on the front bumper and the wheel (this charge is the only one thats exactly like the estimate that the third-party inspection gave $55). Theyre even charging me for a manual that I personally checked and was there $15 Ive never even taken it out of the car. All the charges except for the wheel are massively inflated and I feel like Im being taken advantage of because I didnt buy a new car from them or lease another vehicle. I would be willing to pay the $349 from the original inspection which is probably fair. Please help me. Ive called them, spoken to supervisor, emailed them my copy and I never heard back from them. Now its almost time for the money to be due and Ive been messing around with this for two months.

We purchased 2 Infiniti sedans at the same time last year. We were sold on the hassle free prepaid maintenance plan. It sounded like a great option. If you use it, you pay no additional charges, if you dont use it and decide to trade the car, youre able to get your money back...Sounded great and we purchased the plan with both vehicles. However we decided to trade in one of the cars at an alternate dealer about a year after purchase and we returned to Infiniti of Cool Springs to start the refund with John ** in Finance. The car in question was rarely driven and never even reached the first dealer free initial service mileage requirements, so I expected to get the full refund, however I was told its prorated based on time not use of the product, so I agreed to the prorated refund of a product never used. Needless to say, what was supposed to be a 30 day refund period has now rolled into the 6th month of working with John ** who became non responsive at the dealer level and I ultimately had to escalate to Infiniti Consumer Affairs. To date I have yet to receive a refund. Buyers beware of this prepaid maintenance plan if you remotely think youll trade the car prior to the plans full use.

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

I bought a CPO 2011 FX 35 in 8/14 and that car has been the worst purchase I ever made! The car has stalled out on me at least 10x while in transit, several times with my children in the car; and I have had several close calls in being rear ended! This car has been back to Lynbrook Infiniti every month since 10/14 and spent the entire month of December 2014 at that dealership and is back there now again for the same issue! I have contacted Infiniti HQ and they refuse to look at buying the car back or replacing it - instead telling me that they will send it to another dealership located in NY! Meanwhile I pay for a car thats been in the shop more times than its been in my driveway! My kids refuse to get into the car because of the number of close calls that theyve experienced and I cant blame them!Wish I had read more reviews before I put my family Im danger and wasted time and $.

We bought Infiniti just last year and went to get yearly service done. I was told over the phone that we will get car back after service in 3 hours and they will provide us courtesy car for that time. We dropped car at 2:30 pm and was expecting to get it by 5:30 pm. When we went there, they didnt give us any courtesy car but offered us shuttle ride to a nearby shopping center. We were ok with that and opted for shuttle.When we came back from the shopping center the car was not ready. We asked them, they said it is just due for washing and will be done soon. We waited half an hr more and by that time it was 5:10 pm. At that time, they told us that they guy who is supposed to wash our car is out to drop someone. They had no idea when the guy will return and wash our car. We had another activity to take care after that and regretfully we had to pick up our car unwashed. They were not punctual with their commitment. If they offer shuttle service to the customers, that should not be at the cost of service. We are very disappointed by this behavior of such a reputable car company.

The 2017 Infiniti Q50 Hybrid we bought is fairly affordable for luxury cars and it is fuel-economic. It is luxurious and has an impeccable safety record. It has a modern and sleek appearance, smooth curved edges, not boxy or bulky. The shape makes for fast and breezy driving. You will have an enjoyable, four-wheel drive. Standard features include: in touch displays, a glowing start button, and LED headlights for more advance and updated models. You can go on the Infiniti site to build your own vehicle. You can upgrade and your entertainment system can be updated. You can personalize your own color and technology like 4g wireless, et al. It is very easy to do. A sedan of a later model can have three rows of three passengers each very comfortably. You can upgrade seating for no additional costs.

After being informed that there was an extended warranty issued and Infiniti would fix my dashboard, I called, the representative told me to get a work order from the dealer and it would be taken care of. I got the work order and called Infiniti Consumers back. I spoke with a different representative and he said he would open a case and I should receive a call from someone within two business days. He also noted that he seriously doubted that they would do anything because the warranty expired in November 2012. I received a call that same evening. Of course they told me the same thing he said. I was told that they sent out letters from their office to many address on file. Which she couldnt give to me. That was strange. My address should have been updated in their system since I frequent the Infiniti Dealer for regular maintenance. I was also surprised that this was never brought to my attention by the Dealership. For Infiniti to be luxury automotive dealer, they dont value the relationships of their customers. I was never notified of this cosmetic issue and did not receive adequate details on why. This had really upset me.

My black Infiniti began having paint issues. At first I thought it was damaged by something in the environment, etc. But upon inspection, you could clearly see the distinct outlines of the decals that had been placed on the car years earlier. The damage began there has now spread over entire car. I dont know if the paint or clearcoat had a chemical reaction to the paint or perhaps the decals prevented the coating from doing its job or perhaps the solvent sprayed on to remove the decals had some kind of effect. I researched on the internet and found several other issues of the transportation decals causing delayed paint failure on Infiniti vehicles. It is obvious from photos that the damage is not random or naturally occurring.

I have a 2006 FX35. We buy these expensive cars because we expect them to last. I have maintained my car impeccably. I do have 175,000 miles and certainly expect things to wear out. However, when the airbag sensor wears out and starts to blink and the tire pressure sensor remains on, I did not expect it to be $1200 for each to repair!!! The front seal needs to be replaced at another $1200 because of how it is mounted. Come on Infiniti, really? Now I am screwed because I cant even sell the car without fixing the problems. It will cost me 40% of the value of the car to be able to sell it. I dont know if the airbags are safe or not. Maybe I should go back to Toyota or Ford where at least the repairs are reasonable.

I have a close friend who bought an Infiniti and after just six months was rear ended. Underinsured driver and the problem lies where Infiniti does not provide replacement parts, what??? If you’re making these cars how do you not provide PARTS? My friend was covered for two weeks of rental and is now for the last four weeks is paying over $600 a week ONLY because of fault of Infiniti NOT providing parts in a timely manner. DO NOT BUY Infiniti. Their customer service sucks!!!

I just bought a new Infiniti 2015 Q50. The car is advertised to give me 19 mpg in city, 29 mpg highway and a combined 22mpg city-highway. This vehicle gives me a highway mpg of 12mpg. I drove the car for 1.5 hr just to test it and it did not improve. I took the car to the dealer I originally bought from and they say that the EPA reviews and that they are not responsible for that review. I believe that is unreal for a car to provide less than half mpg than what it suppose to. I called Infiniti and they said the same thing and only provided me with few tips on how to improve it.Also my front passenger seat makes a weird sound (something loose) when I head a pothole. The dealer said that all Q50 makes the same sound and there is nothing they can do in that case. Its a manufacturer problem. I have been with the car for just a month and I am not happy. I would not recommend purchasing this car. I am paying a lot of money to have this type of issue.

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

Tens of thousands of G35 sedans and coupes experience gradual failure of control of both radio and HVAC. Eventually display boards go dead and heat/AC revert to a default mode. Initially the radio may still be controlled via the steering wheel. In 2003 Infiniti published a service bulletin for sedans only... More than 23,000 vehicles affected. At that time a finishing board was blamed... Its cost was $114.00. Infiniti is now unable to tell me whether the problem relates to the finishing board or the radio itself. So they now charge $754.49 for the finishing board, and $600.00 for a reconditioned radio that they admit may well fail again. Labor quoted $188.00 to R&I the radio and board. Repair total: $1650.46 for a system that was poorly designed.Even if the company does not feel responsible to pay for the repair, they might have made the customers options as painless as possible. Instead they kicked the price up on the board almost seven-fold, and are unable to advise their customers whether the problem is in the radio or the board. So you are expected to replace them both. A complete failure in customer service. I own a G35 6-speed coupe and an FX35 and will never purchase an Infiniti product again.

I live in the San Bernardino Valley where the temperatures reach an excess of 106F. I frequently visit my daughter who lives in the high desert of Adelanto with similar temperatures, and I travel to Arizona where I have family. In July I was sent a recall that indicated my passenger airbag inflator has the risk of rupturing, resulting in metal fragments striking the vehicle occupants causing serious injury or death in areas with high levels of absolute humidity. For that reason, I have limited my life, and refrained from having passengers in my car because clearly I care for the life of others more than INFINITI does. I contacted INFINITI today, and to no surprise there is still no repair, or solution in sight. This is my first and last. Toyota is where I should have stayed. L60, here I come.

I havent had my car a year. The CD player wasnt working when I purchased it. I found out that the circuit board was defective. The dealer says it was replaced in 03 but the problem still exists. It will cost over $1200 to replace the entire thing. I feel as if I was sold a lemon due to when the 7-point inspection was done, this issue wasnt brought to my attention. Now Im stuck with a useless car and will never buy another Infiniti as long as I live.

The m30 is a wonderful car that was built in very small numbers based on the chassis of the Nissan Fairline. It was truly a great white whale of a coupe that was a joy to drive. Its medium sized, with a hard top, the seating was optimized and did not have a lot of room in the back. But the seats in the back seemed to be included as part of an afterthought and the trunk was large and it seemed much larger than it really was. Ours was decked out in leather and was very sporty in contrasting brown highlights and the stereo worked well, much better than expected for a high-end car.

Infiniti produces a good variety of nice car models. They make coupes, sedans, crossovers, and SUVs. I have had a good experience with my car and I would recommend Infiniti. Its a very reliable car. My car is a four-door SUV with stitched leather seats and can seat up to five people in two rows of seats. This car is nice if you carpool or have a small family. I wish there was a little more room though.. The seats are very comfortable and it has the option of including All Wheel Drive. I would recommend getting All Wheel Drive if you plan to go off-roading or live where it snows.

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

I took my car in to the Plaza Infiniti dealership to have recall for airbag replaced which I was told would take 2-3 hours. I was provided a loaner car. Mechanic called 5 hours later requesting if I wanted additional work done on car. My flood light changed, and that they had completed the recall and just need to place the dashboard back on. I didnt receive a call back that day on Monday. I called, left advisor voicemail to see if car was ready. The next day on Tuesday no one called and I called several times and left voicemail. No one return my call. Wednesday around noon advisor called and advised that my dashboard had been damaged during replacing recall, and the dashboard was on back order and I would get a call when it comes in. I was like really, no one advised me this on Monday or Tuesday, these huge hole like the vents in dashboard.Consumer Affairs with infiniti has been no help. There are others waiting on dashboard replacements since back in March. Nowhere in the recall letter do the alert this could possibly happen to your vehicle. I am seeking justice because this is not right. I also called a dealership who advised that the dashboard for M35 has been discontinued. The part is not even in production so how are you promising consumers that this will be fixed.

According their own contract on July 20, 2011, it was 59 payments of $359.02. I continued to pay due to 6 deferred payments and applied interest for another year as that was all that the finance company would allow. By February 4, 2012 my contract matured and no more money was able to be taken from my checking. By law, the contract state my final payment should be $359.02. I paid 66 months of payment and was told if I didnt pay $2,508.60, they would charge off this account and I will never get this title. I have explained that I’m on Social Security Disability. This company put this on my credit report and has made it impossible for me. By February 17, I was done. I had just received their notice on February 7, 2012. All of this information can be proven. I have all my statements and payment history. Please help me to understand why I am being treated in this manner. Thank you for your consideration on this matter.

I love our Infiniti. Its very spacious and it has enough seats for a lot of people when we go out of town, so we dont have to take two vehicles. It has a navigation, touch screen and back screen so we can watch a movie. It looks like a newer model compared to other cars that are the same year. Plus, its good on gas. Sometimes, however, its hard to park and maneuver since its too big. Its also scary to drive because I feel like Im gonna hit the cars next to me.

I have this car for about a month, took it twice to the dealership for the loud wind leaking noise on both front doors (when driving at 70mph or more). They loaned me a similar car which dont have the same issue. They tested twice and confirmed that it makes the loud sound. Tech adjusted the doors to no avail. Second time they said that they called Corporate but there is nothing to do, it a factory defect and I have to live with it. Looking for options, including a lawyer.

Jx35 wont turn off? Dont know the consequences yet because Im still sitting in it! Been here for an hour and the truck will not shut off. Tried with the key fob over the ignition button and nothing. I suppose disconnecting the battery is next. Not sure how an already shoddy electrical system will hold up to that.

It has been nearly 2 months since I have paid off my auto loan with Infiniti on a 2008 G37S, and they have not sent me my title. I have called and called, and no one has a clue: (a) where the title is, (b) when I can expect to receive it, and (c) what the problem is. They are completely inept. Everyone I talk to tells me something different. One person told me that I overpaid (the payoff amount I was given) by $650, and that they would mail me a refund check. I have not received that either. The reason why I paid off my loan early was because I needed to sell my car since I was moving to Alaska. The person I sold the car to has had it for 2 months without me being able to provide them with a title.No one at IFS cares. Every time I call, they are trying to get off the phone with me from the beginning because they do not have an answer. I have asked to speak with a supervisor and they tell me this is not possible. So what do I do? Sue them? How can I make them give me the title to the car I bought from them? They cant get any more money out of me so they have absolutely no motivation to uphold their end of the contract and send me MY title.

Absolutely appalled at the customer service experience I have had with Infiniti Consumer Affairs. This is my second Infiniti and I always used to rave about how amazing the cars were and how quality the materials used in them were and that has all changed now that Im having issues with my current car. I bought a pre-owned 2009 Infiniti G37 Convertible with only 1 previous owner and garage kept. I have always used sun visors in my cars to protect the dashboard as much as possible. Over the summer one day when I was taking the visor down one was completely stuck as if it had been glued to my dashboard. I had to tug extremely hard for it to finally come off. I then noticed it was very sticky as if it was melting and extremely shiny. The shine creates a glare/reflection on the windshield which is very dangerous and impairs vision when driving.I went to my local Nissan dealership as the Infiniti dealership was close when I got off work. The 2 service advisors who helped me were extremely helpful and when I asked about the dashboard they immediately knew what I was talking about. They let me know that it has been a common issue amongst many 2008-2009 Nissans and that they have been having to direct consumers to consumer affairs in order to get further assistance. I contacted Nissan Consumer Affairs and they let me know that I have to speak with Infiniti Consumer Affairs as my car is an Infiniti. I then called the Infiniti Consumer Affairs number and after speaking with the FL Regional Manager Korby/Corby not sure how her name is spelled, she let me know there was nothing they would do to help. Extremely surprised that I was offered no assistance or guidance on a remedy for the situation.I asked again what can be done as this is a manufacture default and should absolutely be a recall and was given no resolution. She only apologized that the outcome was not favorable to me. How ridiculous? I expect that from a lower end non luxury car manufacturer, but never from Infiniti. Something should be done for the many consumers affected by the manufacturer’s poor material use. When I touch it with my finger a layer of black sticky residue comes off. Its horrible. I cant even clean it or get rid of the sticky shiny residue because anything I use will just stick to it. After researching, I found this is an issue for many other Infiniti G37 owners. I am awaiting a call from someone higher than the Regional Manager, so we will see if I even hear back from someone. I am so disappointed with Infiniti.I will be further complaining to the dealership I purchased from, Infiniti of Tampa Bay who probably knew about this issue when the car was sold to me. Hopefully this issue doesnt become worse and cause any accidents for anyone or else Infiniti will be dealing with lawsuits when they could have done the right thing and fixed their mistake. I cant wait to get rid of this car and move on to a real luxury car and will be telling anyone and everyone my story and to stay away from Infiniti.I even found this complaint from a gentleman online and I agree with him 100%. Numerous consumers have been complaining about the lack of quality, specifically in the 2008-2009 dashboard components of the Infiniti G37. There have been reports of melting and sticky dashboards as a result of poor build quality. These dashboards are costly to replace and should not be the responsibility of the consumer. Infiniti needs to step forward and back the quality claims of their brand and own up to this production flaw.

I purchased a 2016 QX80 from the Infiniti dealership in Manhasset NY in 2016. Roughly 12 months after our purchase we noticed various paint chips that have occurred in random places around the car in places that cannot be explained by wear and tear or debris impact e.g. inside the door jamb in all 4 doors and the back of the trunk. We brought the car top Infiniti and were denied warranty coverage for the paint chips. We since brought the car to several pain places that all immediately recognized the issue of a sloppy or poorly dried paint job. Now almost a year later, there are many more paint chips and many of existing chips have begun to rust. Nissan/Infiniti is denying our claim.

Infiniti G35x is a great looking car with great performance. Very sporty feel & look to it, too. I wouldnt own anything else. Also, Infiniti has good customer service. Provide a loaner car during service.

So I bought a 99 Infiniti G20 with only 80,000 miles on it. I knew it needed TLC however, I had no idea the manufacturers decided to no longer make important safety parts and the dealers offered no choices other than go to a junkyard. Any intelligent person knows some things you shouldnt ever purchase secondhand!!! I was going to buy a newer one when my son graduated HS however, I no longer want anything to do with this vehicle. I have found few and far aftermarket items. I cant believe an axle assy more specifically the kingpin bearing is nowhere to be found. I AM AT A LOSS FOR BOTH ME AND MY CUSTOMERS ATM!

There are so many car by Infiniti but I chose to buy g35x which is a luxury and sport all in one. This car also is a very reliable car. It is new, unique and fabulous and it has all the feature I was looking for like the heated seats and the stereo system and the pick up of the car.

Ive never heard of a car company that likes to screw their customers as much as the Infiniti car company. Before buying any Infiniti thats before 2021, you should know that if you get one with a panoramic roof it doesnt open. Who invest money in a panoramic roof and doesnt allow it to open? You should also know that if you ever want to get Apple CarPlay, or whatever the Android version of that is, you cant. Infiniti decided to be the only car company that would not allow compatibility with any aftermarket product. If youre OK with all of that, then its a very beautiful car. If beauty is all you are looking for and not a car that actually makes sense or a company that likes their customers, then this is the car for you.

I recently purchased my 2003 Infiniti G35 Coupe with only 66,000 miles on it, thinking Ive got a great deal. Well since day one of the purchase of this car, I have had problems with the radio and the air controls, as I see everyone else has with these cars. At first, my radio would not work at all and the air is stuck on auto 75. Now day to day, its a surprise every time I get in my car, whether the radio is going to work or not. When it does come on, however, I can only control the volume from my controls on my steering wheel. This now seems to have gone into a further problem which i have read also from another persons statement about the battery. It has now since 2 days ago, it started hesitating on starting as if the battery were going dead. All my lights come on in my dash and I have to restart my car to get them to go off. This seems to be a very big problem with these cars and under warranty or not, I think this issue should be addressed and corrected by Infiniti. With so much going on, I honestly dont even feel safe driving this car because from the other statements, it seems to start just as mine has and goes into something even worse. So what will it take for Infiniti to correct this problem? I am very disappointed.

One of the Infiniti Q50 selling points was the infotainment system called InTouch. It doesnt work in ANY Q50! Infiniti hasnt done anything to build goodwill. The dealerships have no idea either. I want to return the car!

Beware of the end of lease process! First, 90 days before you turn in your leased INFINITI they require a representative from their company come to your home/business and do a 45 minute inspection. Very detailed inspection (our vehicle passed), 40 days after you turn in your leased vehicle you will receive a bill for the END OF LEASE CHARGE which is equal to your monthly payment! We have leased vehicles in the past and never had to go through such a process!

The company resolved 100% and responded to me directly. I dont believe they even knew this was here. Im very pleased with Infiniti Financial Services and have leased with them for 15 yrs. this was a very shocking and guess one off situation. No need to contact them. Thank you.

I purchased a 05 QX56 3 years ago and know I have nothing but problems my brakes go out while Im driving, I have to pull over and turn off truck and turn it back on, my lights turn on and off when the light switch is off, and my dashboard lights turn on... I found out my IPDM module is not working. My window motor does not work, my rear window hatch went out. My 3rd brake light stopped working. And my memory seat does not work. My cruise control stopped working. Went to Infiniti and Nissan. All they do is give me the runaround!!!

Infiniti is fun to drive, classy, has good technology, and feels safe. The car is unique style. Its almost a minivan in disguise. It is a great family car and great for traveling long distances. The television in the back keeps the kids occupied. Great sound system, too. I was able to get a moonroof and really like the comfortable seats. The third row is easy to use and comfortable for adults unlike most third rows for SUVs. It can fit at least six passengers and it has great room leg. The leather seats are soft but do not mess up. The ride is smooth and most people comment on the roominess without being overly big. They have great customer service and prompt reply when customers are dissatisfied. I would probably buy again.

My 2003 G35 Coupe has had numerous issues. I purchased this vehicle in 05 with 21,000 miles and immediately noticed a break recall. Thankfully dealership handled that, however that should have been a telltale sign. After the two motors went out on my windows, alternator, cam shafts, sun roof off track, AC compressor, DR2 headlights ($210/each). Ive finally experience the ultimate issue when my GPS/AC/radio unit went out. Well sort of. The navigation and radio systems are both powered off and the AC unit is always on high. Besides paying $2000 extra just because I wanted the navigation system, I am now averaging about 14 mpg thanks to my uncontrollable AC unit. After paying $29,000 for my car and now not having the expendable cash to maintain my vehicle. There it sits while the paint job oxidation is progressing. Infiniti if youre out there PLEASE REDEEM YOURSELVES AND MY FAITH AND PIMP MY RIDE.