Approximately 6/6 times my 2002 Infiniti EX35 has cut off on me while on the road. After approximately 15 minutes, Ill try starting it and it will come back on. Twice my grandkids have been in the car. Luckily, no one has run into me. I have taken the car to Infiniti dealership in South Hills repeatedly and they cant find the problem. The last time I took the car to dealership they put in new sensors. However, it has turned off again. I called the dealership, still waiting on a return call from them. Nothing but problems. This is a serious issue. My family and I can be seriously hurt.

My EX 35 has 55k miles. Steering makes groaning/thumping sound when turning right and going over bumps. Took it to dealership (Lupient in Minneapolis) and was told this is due to problem with steering box and will have to be replaced at cost of $2,100. Asked about warranty and was told steering was out of warranty at 50 k miles and that existing drivetrain warranty (6 years or 70k miles) would not cover. Was told to contact Infiniti consumer affairs. Did so with same result. Steering is most critical system on a car (as wings are to airplanes); this car has not been abused and Ive never encountered such a problem in any of the ten cars Ive owned (4 of which have been Nissan/Infinitis). Ive found internet references to this problem with this car - this must be a manufacturer defect. Is Infiniti copying the GM strategy of rebuffing serious safety complaints until serious problems occur? I would like for infiniti to make good on this issue and help me repair this problem.

The cars were beautiful the interior was amazing. They had beautiful features and colors. They were decked out, very sporty, good engines, good exterior equipment. The exhausts were nice and loud. They were sports cars so they didnt have much for seating. The most was a four-seater but very small. Most of them were just two-seaters which is what I would expect from a legit sports car. I was very satisfied with everything except the prices. They were really expensive and I didnt like that at all.

Where should I start. A few months ago my 2014 Kia Optima SX Turbo began to show condensation on the front driver side fog light. I took it to my nearest Kia dealership (Ourisman Kia in Chantilly, VA) and they were very prompt in helping out and nice. Great group of people and great service department. The service department changed the whole fog light assembly and the issue continued to occur. Ourisman Kia escalated the issue to Kia Headquarters to see what could be done. Within a week a representative contacted me and was very polite in explaining the process. The Kia representative explained that because we had already changed the fog light assembly, he had to escalate the issue to a different office. The representative stated that someone from that office would contact me within two or three business day. I talked to the initial representative on 10 August 2016 at 17:30 pm and since then I have yet received any phone calls from the other department that is supposedly handling my case. I have called four separate times (08/15/2016, 08/17/2016, 08/19/2016 and 8/22/2016) directly to the person in charge of my case and nothing. I have been able to talk to other representative and they have been very helpful, but they tell me they cant do anything because my case has been escalated to a different office. Im hoping to get a phone call soon, but for now worst experience Ive ever had with Kia.

Recently, I purchased 2011 Infiniti FX35 Premium model from Woodbridge Alta Infiniti. My brake started to make squeaky noise around 5,000km odometer reading (Canadian car). I took it to my dealer 3 times, the technician did the security sanity check and found no problems and told me its common to hear brake squeaky noise in all Infinitis. So basically, the dealer wont do anything to fix squeaky problem. At this point, my only option is to upgrade factory brake pads to ceramic pads and I am not even sure this will fix the problem. I am very disappointed in (1) Alta Infiniti technicians and (2) FX35 brake system.

Infiniti has so many options to choose from. They are affordable and dependable. The sleek design and high end features make this brand unbeatable. It is top of the line quality and if you dont like any of the base models you can definitely customize it and make it your own. They have tons of features and add-ons to choose from. Also, even if you get a two door you will still have lots of room for that additional person. Not to mention the trunk space. And the SUVs are super roomy and comfortable. You really cant find any other brands quite like Infiniti and I love it. I would recommend this car company to anyone looking.

Purchased a fully loaded Infiniti JX35 FY13 and owned it for just over a year. Someone pulled out in front of me and ended up hitting them in the back of their vehicle. My Infiniti ended up with damage to the front bumper, hood and right quarter panel. I dropped off the vehicle to be repaired in October 2013 and now I sit here writing this article six weeks later after getting into a conversation with both Infiniti and Courtesy Collision auto repair. Essentially, I am in a circle jerk as both parties keep pointing fingers at each other over a part from a company called Hunter which is required to complete the calibration of my car. The repair shop states car was done two weeks ago and cant complete the work until Infiniti supplies them with this sensor. When I check with Infiniti, they told me I was the first person in the USA to have a front end accident with this vehicle so they didnt have any of these parts available yet. I find this unacceptable that a luxury vehicle mfg can not repair vehicles they have sold a year after first customer shipment. I am also surprised I am the only person to have had an accident in this type vehicle. Either a testament to the safety of this vehicle or really bad luck on my part. It now looks like I will not see my vehicle until early 2014 (3 months). There is no guarantee since Hunter cannot provide a solid date for delivery of the item. Infiniti wont help me, auto repair shop wont give me vehicle back because systems in the car can go haywire without this part so here I sit making payments and losing precious time on my warranty! Bottom line: if you end up in an accident in your JX35, they cannot repair your car. Buyer BEWARE!!!

Infiniti has the most outstanding features available. Their look is so innovative that any type of person would love this vehicle. It has a variety of models for each type of individual out there. Whatever you are looking for Infiniti has it. They have models from the sleek and savvy to the family and modern. If you are laid back or more outgoing, they have the look for you, too. Infiniti has any type of upgrade or personalization that you want. All you have to do is ask and they will do it for you. And if you dont want all that hoolah then tell them and you dont have to have it. Infiniti is there to meet your needs, not theirs. The passenger capability is also awesome. It is a very roomy vehicle. Its great whether youre just one or two individuals or a family. They have the car for you.

I love Infiniti vehicles. My last one I30 was fabulous for 286,000 miles so of course I had to get another Infiniti. The Q50 is even better. Great style, durability, and easy handling.

About 8 months ago I leased a QX30 because I have friends who love Infiniti so I was excited to give it a try. This car is a DANGEROUS vehicle. We went to the dealership to try and get out of the lease and roll into something else because they asked us to come in and talk after I emailed my disappointment. All they were concerned about was trying to fleece us out of more money, not help us solve the problem. Here are just a few of the issues with this car: motor shuts off when you come to a stop so that when you try and go out to make a turn, it bogs down and delays (I have almost been hit because we live on a busy highway). The visibility is so poor and there are no added mirror insets on the side view mirrors to help with this problem. When you come to a stop the a/c shuts off and when you go it turns back on except blows hot air, auto door locks with key fobs dont work properly, it will not pair well with my iPhone (apparently has compatibility issues), back tailgate does not always unlatch and is heavy. I was told these parts are made by Mercedes with an Infiniti logo...if it were Infiniti I would be ashamed to have my logo on this car. I do truly hope no one is hurt in this car, myself included.Guess my husband and I will have to continue to draw straws to see who has to drive this plastic heap of junk each day until our lease is up. We were given the opportunity to test drive a QX60 and it was so nice and quiet and drove like a luxury car is should. But then they decided to try and really stick it to us because if you are extremely disappointed, they really dont give a darn. Hopefully we can stop anyone else from making the mistake of purchasing this vehicle and after our experience today, they dont get a good review on customer service either.

My Q50 has 88,000 miles on it and is out of warranty. It has always been meticulously maintained. This week while parking the engine suddenly failed. The local Infiniti dealer inspected the engine and found that it had, in their words, a catastrophic failure. There were no signs of wear or burning. Something in the number two piston tore up. The oil pan showed large chunks of metal. I had expected this engine life to be at least 150,000 miles. Infiniti Customer Service response to my complaint was that the car was out of warranty and I will have to pay for a new engine.

Back in July my wife and I leased a 2014 Infiniti Q50 sport. No problems with the purchase everything went smooth. On November 19th she was destroyed by a school bus. After a few days I was told the car was a total loss, Safeco prompted me not to make any more payments as they had already got the payoff amount. I went to Infiniti to see what my next step was. I was told bring up your license plate and registration and they would put me in another car since our lease was so new. I ordered a new car to be delivered to the dealer along with a $500 deposit. After a few days I was told we were not approved? I was never told my credit needed to be run again. The salesman ran our credit knowing the other car was not off the credit yet? So infiniti and Nissan ran our credit twice knocking down our score more. It took three weeks to get our deposit back for some strange reason. When I offered to supply a co-signer I was told our name could not be on the car. We decided to call Nissan/Infiniti and we were told wow! They were shocked at how we were handled and said they should have put us in a new car and transferred everything over, she also told us they were independent dealers and try a different dealer.My wife and I called another dealer and I told them my story and he responded with I can get you approved .. no problem. I assured him I did not want my credit run unless he could assure me it would work. The salesman said fill out credit app and I will have you approved within a couple days. 10 days later and Im calling him trying to find out what is going on, I took into consideration the holidays and waited until today. Finally he responds and tells me sorry we cant help you because you were turned down at another dealer? I responded with I chose another dealer for the way I was treated. I am now waiting for a phone call back from two hours ago. I was told twenty minutes, I also e-mailed the customer service and got an automated response that it was received and have not heard back from that... 5 days ago. So now I have 4 hard credit inquiries not including the ones we got at the purchase! Completely Frustrated!!

Just purchased 2005 FX35 in 2017, after registration I called Infiniti regarding the bubbles melted cracked botched up dashboard. The name infiniti is definitely not standing behind its word. This is terrible on their rep. I cant help what the previous owner didnt do but I need this eyesore fixed. I seen a Michigan claim with only approx 300 people. Its wayyy more people with botched up dashboards in my city alone. I need help. Looks like a kids ** came up with this hook for the dash.

Well, I guess I am not alone. When it comes to Infiniti, I echo the same problems being mentioned on this site (a/c and radio will not turn off) and many others. I have a 2003 Infiniti G35 with only 45K miles and I have to deal with this. I take care of my car but I now have to worry about what else is going to happen to it. Needless to say, it is not going to get fixed. I dont have the money to fix their ** ups. So if anything else goes wrong, I will just drive it until it falls apart. I will never buy Infiniti again, never. I will tell anyone that listens not to buy it. So, lets facebook this one to death, maybe they will listen.

Infiniti FX35 2006 the worst car I have ever owned - Within the first 80 mph, we drove after leaving the Infiniti of Chantilly, VA dealership. We began experiencing electrical issues with all of the instrument gauges that was not working, the cruise control kicked off and we had no brake or tail lights. Of course by this time the dealership was closed. A week later I was heading to meetings in Charlottesville,VA where they arranged to bring me a car and haul my dream car to Richmond for service. Another week later, they delivered the car back to me in WV. A couple months later, the rear back up camera and cruise control began not working again. Then to Charlotte, NC Infiniti, we have to arrange over night stays since nothing ever gets fixed in one day. WV does not have an Infiniti dealership. It is smart on their part as the extended warranty I bought has been the only saving grace. We have had to get a new windshield for the front as it just split one day, but of course that was not caused by the vehicle even though the bolts in the fender wells keep breaking loose and have been recalled for a flexing problem. The laser has been replaced, that controls the driving distance between cars for the cruise control, as it would stop you in the middle of the interstate driving 70 mph. The front lane change sensor has been replaced as it beeped constantly even in the middle of a black top road with no stripes. The whole dash bubbled and it was replaced. Both airbags have gone out twice now and sensors are replaced. Yet again, it was just fixed a month ago and I have no functioning air bags again.The back glass with defroster has been replaced because the defroster quit working. A while ago, new navigation system and new back up camera have been installed and is flickering again on the screen and changing from yellow lettering to blue and the camera just goes black when put into reverse! The drivers seat is so broken down now and it is uncomfortable to even sit in. The seat heater gets so hot as it almost burns through your cloths!Infiniti has been contacted with the representative Holly, that we were assigned. The consumer affairs in VA where we purchased the car with 9800 miles certified per-owned, and also consumer affairs in WV. The only offer we have received is that Infiniti will give us a lifetime warranty! I guess Infiniti really thinks that its okay that their product is a total joke and we can afford to spend $500 every time we take off from work and drive a minimum of 3 hours and pay out gas to try and get it repaired, which of course has never been repaired correctly or I wouldnt be so frustrated! What a joke. Why is Consumer Affairs blowing off issues like this? We filed a complaint prior to the two-year statue of limitations, but nothing has been done. Holly with Infiniti had closed out our case. We had it reopened and once again we will call you within three days. It has been over 4 weeks and they are not even returning our calls! At this point, I just want to give them back their lemon as I am a tired of working 60 hours a week, and I dont even know if my car will start up whenever I leave my office. And on top of that, I pay over a $750 car payment a month. What is that for? A Nissan product that is such a total piece of crap. Shame on you Infiniti/Nissan. Its no wonder why there are like 15 of these brand new which are still sitting on the lot at Infiniti of Charlotte. Good luck giving them away. I am very angry about poor customer service, as a consumer. And the lack of concern from Infiniti is making such terrible products.

1 year ago, I noticed my dashboard sticky. I take it to Schumacher West Palm Beach Infiniti to look at it and service advisor says dash looks like it is rotting but cant be a defect because nobody else has had the problem, only in the FX model but has never seen it before in the G35. My car is 2007 and had at the time 45,000 miles approx but could be less because I have never had to clean my car because Infiniti would clean it after every service call. My car is practically garage kept, the service advisor contacts the infiniti consumer and they say they will only cover half of the $1200 to replace the dash. I refused feeling very slighted and moved on...Since then I have always had a problem with a haze on the inside windshield and was told its probably a toxic fume from the breakdown of the plastic in the dash. Now I am concerned for my health and have been very sick with allergies and pneumonia and feel dizzy and lightheaded every time I drive my car and have noticed more cracks around the air vents on the passenger side where the door and dash meet and is chipping away exposing the foam underlayment and this is why I have since contacted Infiniti consumer and they refuse to even look at my car (which they never did the first time year ago) because I refused the half compensation the first time, and told me if if I wanted to contact the Better Business Bureau I could. And I have, I have not heard anything yet. I feel a car of this caliber should maintain better when taken extreme care of, I have had American cars last much longer and feel totally ripped off by wasting twice as much money on my G35 than any other car. I really do like the car except this problem but will not waste my money on another Infiniti again but they dont seem to care about the small pittance of one customer, their customer loyalty and the dealership is less than desired.

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

I contacted Infiniti Complaints from 2007-until 2014 about cracking dash G35. I was always told it was not a recall issue. As of 2014 finding out other Infiniti dash boards are being recalled, I called again and demanded that they give me a complaints ID #. My car has been garaged both at home and at work. They are turning a blind eye that many consumers are having problems with their dash boards and have nowhere to turn. When a consumer calls, all of us should have had #s issued years ago as this left no record. I would have bought another with better service.

2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

I bought a brand new 2010 G37 in Blue Slate. Soon after taking it home, I noticed that I was getting chips in the paint. At first I thought nothing of it and chalked it up to road hazards. Well, I must have 50 chips all over the car’s hood, roof, front and rear quarter panels - it’s just crazy. I have never owned a vehicle that chips as easily as this Infiniti. I contacted consumer affairs and was told there were no recalls for this at this time. They told me to bring the car to a local Infiniti dealer for an assessment. The service manager ** at Circle Infiniti looked at it. He said, “Yep, there are chips all over the car.” He took some pictures and told me to have consumer affairs contact him. I just received a call from Infiniti’s consumer affairs who told me that the chips were natural. Are you kidding me? Infiniti sucks and I would never buy another vehicle from them.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

I have problem with the service that I have received in the company. I went to the service to check the check engine light. They said that I need cork on my car I did. The light is on now. It said that I need a new battery, I did it. The light is still on. I had to pay the Infiniti service 250 dollar just to tell everything that was not working I did it, all the work. Now my car still have the light on. I am very upset about this it was all wrong. I went to service people and said that I have to pay again to have it check all over again. I feel that just because I am a woman they are gave me a runaround. I want talk to the supervisor. They said that person was not there. This company is the company I like but now I think I will buy a car in another Buick. I did this a month ago.

So I bought a 99 Infiniti G20 with only 80,000 miles on it. I knew it needed TLC however, I had no idea the manufacturers decided to no longer make important safety parts and the dealers offered no choices other than go to a junkyard. Any intelligent person knows some things you shouldnt ever purchase secondhand!!! I was going to buy a newer one when my son graduated HS however, I no longer want anything to do with this vehicle. I have found few and far aftermarket items. I cant believe an axle assy more specifically the kingpin bearing is nowhere to be found. I AM AT A LOSS FOR BOTH ME AND MY CUSTOMERS ATM!

The Infiniti Q70 and Q70L are a line of mid-size luxury (executive) cars from Renault–Nissan–Mitsubishi Alliance luxury division Infiniti. Its essentially an update to the Infiniti M series with minor cosmetic changes. This car is very good usable for me. I like the design of this car very much. It is flexible and very elegance. Price of this car was in my budget as well. This car is good at handling and nice throaty v-8. It has sensual exterior too. Getting in and getting out is very easy. Car has class and convenient instrumentation. Great Bluetooth and nav. Very comfortable and great styling too. It looks like one of a kind and its very reliable car. However, its hybrid lacks finesse and gas mileage could be better. The 2017 Infiniti Q70 is a viable alternative to American and German cars of the same ilk, but lacks their personalities.

I bought a 2004 Infiniti FX 45 in 2007 for $33,000. I began getting terrible bubbles on black dashboard in approximately 2012. When I notified Infiniti, they referred me to consumer complaints. They reviewed it and determined since I missed deadline for which I did not know existed because I never was informed. They refused to pay anything and kindly told me it would cost $1300 to replace dashboard. I have never been so offended. I was in love with my car and had all intentions of buying another but after that treatment I would never buy another one. How can you pay so much money for car and Infiniti knows its a defect and yet they denied me from getting it replaced.

Submitted an inquiry on Wednesday, October 21, 2015. On October 22, Lauren, Regional Manager over the dealerships in my area responded to the inquiry by calling and introducing herself in a voicemail. I have returned her call and left messages three times on October 23, 2015 and no response. Come on Infiniti. I need help desperately! It appears that Lauren called to introduce herself by phone to enable her to say a call has been made, but she is not really trying to connect with me. At least thats the way it appears. I have a serious issue and I am not hard to get a hold of. It is unacceptable that Ive got to go an entire weekend without having spoken to anyone and my vehicle remains in an immovable state. I have taken my car to two (2) Infiniti dealers and currently it sits in downtown Chicago at the Bermans dealership. Orland Park Infiniti initially had my car, but they say they are unable to fix it. HOW IS IT THAT THE COMPANY THAT MAKES THE INFINITI CANNOT FIX IT?

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

Our 2004 Infinitys dashboard started bubbling 2 months after we purchased used. Started looking online and saw many others were having same complaints. We have contacted Consumer Affairs by phone email many times. Rude, not our problem attitude, too bad. They know its their fault and it shouldnt have happened. Loved my car, hate my dash! 2 hour deposition in St. Louis for lawsuit in May 2014. Hope they are finally held accountable for defect.

I bought a cpo 2015 qx60. After a while the lift gate strut got rusted and broke. INFINITI will not cover under their warranty. And also it costs 750.00 to replace just one side. Never will buy Infiniti again..

I have had my Infiniti convertible in for service 4 times now due to the cables breaking when opening and closing the top. The most recent repair was today after I opened the top for the first time this year. The dealership explains the problem to me and how this is unique. But each time the cause is something different (broken clips, sync issue...). But now the car is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. The cable design is not a good engineering solution for moving a heavy hood. Probably why the auto makers do not implement it. Each of my last three cars have been convertibles. I love them but never again will it be an Infiniti.

I purchased the Infinity G37 S 2011 (New). Less than 5 years old and only about 45,000 miles: Adhere to all the appropriate maintenance recommended for this vehicle at the dealership. My automobile was making strange whooshing noise, (no matter what speed) so I brought into the dealership. They stated that it was the tires making the noise, the treads are fine, however uneven due to road conditions and the only way to remove the noise is to replace all of them for over $1,000 dollars. This resolution, without thoroughly examining the tires (only a test-drive) is completely unacceptable. My car is in pristine condition, driven appropriately and handled with care. I did not receive any assistance from Infinity Corporation nor the dealership. For this caliber of luxury car, the tires provided did not fit my vehicle specification, nor should it have to be replaced after such a short period of time and/or mileage. This is not wear and tear but an inferior tire. As for my Bluetooth system, since the purchase of this vehicle, I have had nothing but problems with this unit. Finally, the unit had been replaced (once), after countless deliberations with the Infinity dealership, however, the problems persists. No one, no matter my location, type of phones, can anyone understand me.This system is deplorable, and once again, neither Infinity Corporation nor the dealership had been able to resolve this problem or cared to.

I purchase 2014 Infiniti QX70 at Aug 19, 2014. The car come with lots thing need repair. The dealer tell me is ok, they will take care for me and like brand new. Lots body paint, look like its been touch up. After 3 months between dealer and their official body shop, now dealer drop my case and tell me contact Infiniti consumer affairs because I been file with them on Aug. The car been in & out dealer to body shop 4 times since after Aug 19. Each time after body shop fixed, the condition is more awful, over paint or damage rubber, especially the tail light is crack and water inside the tail light. Now the new car is been repaint from front bumper, both side door in side, right front passenger door... Some area when body repaint without tell me! Both rear side door inside paint is rough, windshield and window has clear coat spray spot, window edge and door edge is over paint. Last thing, even now the dealer still not repair my DVD monitor and driver side seat belt buckle! I been send e-mail back to Infiniti consumer affairs 3 times since 10/19, plus I call them and leave message over 3 days too, still no one reply me e-mail or call me back. Very bad customer services for manufacturer. Very terrible and dont care. If anyone know the professional lawyer please let me know, or already file action lawsuit against Infiniti I would like to joining.

I am about to pull out what little hair I have left! We purchased a fully loaded JX35 5/13/2013. Soon after we started to experience transmission problems. The car would shake and jerk between 20-30 mph. We returned the car to Infiniti of Manhattan in 6/1/2013. The service department couldnt provide us with an answer as to when the car would be returned or provide us with an answer as to what is wrong with the car. 6/15/2013 they informed us they would need a new transmission! So we demanded that the get us a new car because this car is obviously defective. The car had less than 300 miles on it at the time of replacement. They told we will not get a replacement contact Infiniti USA. We did and they told us they will do everything to fix the problem. Meanwhile, the transmission had to be ordered from Japan. The car was returned to us 7/16/2013. We made two car payments on a car that we didnt have. Now not even a year later with 7000 miles on the car the transmission fails again! No answer as to when the car will be returned same silence from Infiniti USA. I have tried to break lease, unable to. We have contacted New York State Department of Consumer Affairs awaited their help. Save your money. DONT BUY THIS CAR OR ANY CAR FROM INFINITI!!!!

There are exceptional vehicles available through Infiniti. From Sporty sedans to family friendly SUVs, there is going to be a car for everyone at Infiniti. There are also a number of different packages and upgrades available. There will be something for everyone. Whether you are interested in a sport package, cold weather package, family upgrades, you will be able to find what you are looking for. There is also very good customer service throughout the life of the car you purchase. My Infiniti (which was an FX 35) was the first five passenger vehicle I had ever ridden in that was actually comfortable for all 5 of the passengers. The design and feel of the seats was only to be believed when ridden in. Infiniti has a distinctive luxury look. Whether one year old or ten years old they are a car that will make people turn and look.

I have an Infiniti with transmission problems. Visits and calls to the dealer gave no resolutions. I was told this is a manufacturer issue, but they offered no resolution. Now, the car is stuck just outside of warranty, with the same issues, and at my own expense.

Purchased a 2009 infiniti FX35, the car now has 60k miles. While driving the car it will rev up to 4000 + rpms shut down to idle and will not move until car is shut off and restarted. This is a MAJOR safety issue and a resolution needs to be resolved. Infiniti is aware of the problem and has a solution to fix some models of the FX35 but not all. Mine being one of them. We bought this car for reliability, while it has been a very reliable car this issue warrants a detailed response.

I purchased my 2013 JX35 in August 2016 from Infiniti South Atlanta with almost 50k miles on it. I received the pre certified warranty was not offered any other warranty on the car leaving with the impression I did not need any other warranty. I have brought my vehicle for the required maintenance and oil changes. I received calls monthly asking if I would like to trade my car in because of low mileage and excellent condition of the vehicle. The answer is always no. Fast forward to December 2018. My driver side headlight goes out. I take it to the dealership to repair. There is a leak that has caused the headlight to go out. It is not covered under the warranty. The cost is 2k parts and labor. I was beyond shock.Today, I called consumer affair to discuss this defect and obtain some type of assistance. She took my information down and placed me on hold for about 5 to 6 minutes. She came back and stated that I do not qualify for Goodwill assistance because: I have only owned by vehicle for 2 years. I have only spent roughly $500 with them. I have only had 1 Infiniti vehicle. So basically, they refuse to help me because I have kept my vehicle in great condition and only needed to bring it in on the required maintenance schedule and regular oil changes. I asked to speak with someone else. She pretty much told me the buck stopped with her. I will never buy another Infiniti again. Horrible, horrible!

I have a 2007 FX 35. Have overall been pretty happy with the car as I drive a lot for work. Besides chewing up tires at an alarming rate, my dashboard is bubbling up all over the place. I noticed a customer remark about getting this fixed via a class action lawsuit. I have never been informed through Infiniti or any other source. I assume this was an individual lawsuit. My question is do I have any standing to be a part of a class action lawsuit if there was one?

Infinitis variety is interesting and unique. Its appearance was silver with a big body. It has a wonderful shiny color that gleamed in the light during the day or night. Magnificent appearance. Its huge inside with lots of space available and optional third row for more seating.

I bought a JX35 in September 2013. I had 5000 miles on it when the transmission began to shutter and shake between 15-20 mph. We took it back to the dealership twice before they agreed to replace the transmission. Then it started making a jarring motion while driving at any speed. It feels like it wants to stop while driving 60 mph. We have taken back to infinifi and were told it is now the new transmission. We also had to have the AC motor blower repaired. I have owned the JX35 for 9 months now and I do not feel safe to drive my family around in this vehicle. I was told the tech would have to call Infiniti on how to handle the transmission this time around. I have made a complaint with Infiniti Consumer Affairs but have not received a response yet. I paid a pretty penny for a car that is not safe to drive. I also had to bring it in for an airbag sensor recall in the passenger side seat.

Today I was driving (fortunately only 20-25 mph) and when coming to a bend in the road before going uphill, my steering wheel locked and would not move at all! It caused me to go up onto the sidewalk and when the steering wheel finally went loose so I could turn it again (after wiggling it side to side as hard as I could it somehow released), but it was too late as I couldnt get the car turned fast enough so I crashed into an iron fence. There is significant damage to the fence and my car may be totaled. I am sharing my story because I dont ever want someone else to have this happen to them and end up getting hurt or hurting someone else. It was horrible to not have any control of the vehicle and not be able to do anything about it.

I recently purchased my 2003 Infiniti G35 Coupe with only 66,000 miles on it, thinking Ive got a great deal. Well since day one of the purchase of this car, I have had problems with the radio and the air controls, as I see everyone else has with these cars. At first, my radio would not work at all and the air is stuck on auto 75. Now day to day, its a surprise every time I get in my car, whether the radio is going to work or not. When it does come on, however, I can only control the volume from my controls on my steering wheel. This now seems to have gone into a further problem which i have read also from another persons statement about the battery. It has now since 2 days ago, it started hesitating on starting as if the battery were going dead. All my lights come on in my dash and I have to restart my car to get them to go off. This seems to be a very big problem with these cars and under warranty or not, I think this issue should be addressed and corrected by Infiniti. With so much going on, I honestly dont even feel safe driving this car because from the other statements, it seems to start just as mine has and goes into something even worse. So what will it take for Infiniti to correct this problem? I am very disappointed.

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I just want to start I am Infiniti loyal customer, this is my 3rd Infiniti. My current car is QX70. About 4 months ago my car would start and shut off. I took it to Oklahoma city Infiniti dealer and they diagnose the issue a day change the break switch with didnt help. Took it the 2nd time and they program the computer and told me this will solve the issues. Same day after I picked the car start doing the same thing + jerking while speeding and slowing down and out power at all. I took it back and they went and changed the engine magnetic head which I dont understand why. Picked the car and 2 days before Christmas while doing shopping with my little girl, while waiting at a traffic light the car shut off. I had to put the gear on park and start the car. This is a safety concerns. I called the dealer the next day and was asked to bring the car. This time I took a video of the car not starting and show it to the service manager which he now have proof. The dealer cant diagnose the issue and I been told by the shop foreman to contact Infiniti consumer affair which I did. After they contact me I been told by OKC dealer I cant no longer bring the car to them since the Infiniti corporate been notify. The consumer affair supervisor informed me that Infiniti cant do anything special to fix the car. What I can do take it to different dealer which about 120 miles which I did and they have the car now. So Infiniti is aware of this issue and I have 3 recorded videos of the issues and wont do anything even its a safety issue. Hope Jacki ** of Tulsa Oklahoma will be able to help. WILL SEE.

This is the second time I had bad experience with my Infiniti QX70 glasses. Recently my sunroof was exploded and contacted Infiniti local dealer and they just gave me estimate of 1k+ without examining the damage. I gave all the details and showed the proof though they are not interested to see the broken glass. This is the leased vehicle and

I purchased a G37 2012 from Carmax and it had 33k miles on it. I have had it a couple years now, always got oil changes on it/maintained it. I’ve never had an issue with this car before - not should I have. It’s got under 100k miles on it. The other day it starts misfiring. I take it to my local mechanic. He sees it needs spark plugs and a fuel injector. Replacing those. Car is still misfiring so the mechanic shop offers to take it to the dealership for diagnosis, on them. INFINITI calls me today and says the motor is bad. ARE YOU KIDDING ME!!! That’s $10k job that’s not covered under warranty. I owe $13k on this car. What a piece of ** car. I would never buy this brand ever!!! I can’t believe this company exists making such shoddy products and it should be illegal!!!

I purchased a 2014 Q50 at end of February. I have been experiencing a terrible odor, that smells like body odor and onions, coming from the car. I have brought the car in to service and they were not helpful in the least. I contacted Infiniti consumer affairs and they sent an inspector out from Tennessee to work on my car. Its been 4 days and I was told that my car would not be available to me for another 5 days. I was given a loaner car but its really not that helpful as they gave me another q50. This car smells too.Infiniti told me they really dont have a solution. They changed the drain hoses from the sun roof and now they are working on deodorizing it. I honestly dont think this is going to work but they asked me to give them a chance. At this point I really have no options. This is supposed to be a high end car, over $40,000. Im experiencing headaches, and feeling dizzy when in the car. The internet has shown many people having the same problems with their Q50. I just wanna enjoy my brand new car but unfortunately, all I wanna do is vomit when Im in it. Please, any help is truly appreciated.

While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

Infiniti FX35 Dashboard bubbling - I got screwed by Infiniti. My dashboard started bubbling back in 2016 so I contacted Infiniti and told them about the problem only to be told that my car was out of warranty and that they could not do anything about it. But yesterday 10/23/17 I had my car serviced and was told by the dealership that the Bubbling was a recall issue. I was never told by Infiniti that this was a recall or an extended warranty was out for the bubbling issue. Im so disappointed in Infiniti because I never thought that they would leave their customers hanging on a expensive repair and not let us know in writing that this was an issue that they could repair. The fact that I contacted them back in Sept. of 2016 about this issue and their reply indicated that since I no longer had an warranty on the vehicle was why they could not fix it. They never mention that an extended warranty was out to fix this issue or when that extended warranty ended. So Im stuck with this ugly dash in a car that is suppose to be of luxury. Im hurt about the whole thing but at least now I know to never buy another one. Shame on you Infiniti! Look at all the repeat customers you could have had.

Michelle at Consumer Affairs is the most ineffective, rude person I have ever dealt with in a customer service position. Infiniti made many mistakes in the sale of my vehicle which ended up causing damage to the vehicle and they have yet to repair the damage and be responsible for the added expenses to me. I will definitely never be buying another Infiniti. A car is only as good as the company that makes it. It was a very disappointing experience!

I have owned 8 Infiniti models over the years from a 1991 Q45 all the way to a 2011 G37x. I could not be happier with the cars and the way I was treated by the dealership in Barrington, IL. I will never go anywhere else for service work and plan on buying a Q40 or Q50 next year.

Infiniti has excellent performance and some of the most sophisticated tech available for production cars. There are several choices for passenger capacity across various models - mid-sized to large sedans, coupes and SUVs. The smallest are the sport coupes with front seat room, but tight rear seating for two all the way up to the very large seven passenger SUVs. There are some models with a wide choice of drive trains featuring, hybrid, natural and turbo aspirated, as well as All-Wheel-Drive. Within a model, such as the Q50, there are choices for a more a sporty look and feel, including more aggressive aero at the nose and tail. There are several tech and appearance options to allow for most tastes and budgets.

I purchased a 2013 Infiniti JX35 in Metairie Louisiana. 3 years later the wheels/rims started to peel. I contacted Consumer Affairs for Infiniti and was told it was because of environmental conditions. I live in the south, where there is no snow. Even so, no weather condition could have done this in just 3 years. They just did not want to admit their product was flawed. Not one of my other vehicles had this happen. Take it from me, for the money...buy Lexus or better yet Tesla but NEVER INFINITI!!!

Upon purchase of our new JX35, wipers did not work day of purchase. Drove home from dinner in rain w/o wipers. Car was then recalled for a rotor problem. Then on Oct. 20, 2013 at 10 months with under 5,000 miles, the entire dash went blank. Our connected cell phone heated up and we drove home because we were leaving for two weeks to CA. When we returned, we called the dealer because our new car was dead! A tow truck took the car to the dealership on 11/5/2013. We were told it would take 2 days to get a part and repair. Now, Nov. 10, 2013 and still no sign of when the new 2013 JX35 will be repaired. We no longer trust the car since we believe all the electronics and wiring received extensive damage in the electrical malfunction. We have requested a buy back by Infiniti to trade for a new Infiniti. We do not know if anyone else has had any similar electrical problems. We had serviced this car at Infiniti in July for regular maintenance and had not used the auto much since that service! We are awaiting confirmation from Infiniti that they will swap the defective lemon JX35 for a new vehicle!!! We feel this should have been resolved with the dealer long before now!!

Gas tank cannot be fixed and does not keep track of the gas in the tank! Ran out of gas while driving. Infiniti does not think its a safety issue nor can they fix the car after 3 attempts and several more after that. Battery went dead after 8 months. Key could not be recognized after several remote batteries were replaced, OnStar button needed to be replaced. Kept calling the service automatically. Electric window button stopped working with window down. Door panel needed to be replaced. Need I say more?

I have owned an Infiniti 2004 Q45 with 62K miles that has been garaged most of the time. I intended keeping this vehicle as a collectors item. I also own another vehicle, so it has not been my main transport. Unfortunately, the vinyl around the sides of the drive seat has started to tear on its own. On inspection, the quality of the vinyl is very poor. What a disappointment for a car costing 64K. I will never buy another Infiniti product.

2008 still looks new and drives awesome. Bought the infiniti m35 used - it is an awesome car, still has class and looks great. I like it better than the new infinities. It is a great car and was under 15k in price. It has leather cool and heated seats and a lot of technology. These are great cars that last forever.

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

I bought my Infiniti last September 2014. Until now June 2014 it been like 8 time I have to go to the garage for update system, rust, repaint, frozen brake... A lot of problems.

This is what we sent Infiniti in Aug. after yet another repair in 2 years. My car is a lemon. Since purchasing it 2 years ago, it has been in to have the brakes looked at & repaired at least 7 times! We first had the dealership that we purchased it from look at them right after we bought it in 2011 & have since had the Infiniti dealership in town work on the brakes 6 times! 10/29/2011, 1/11/2012, 4/17/2012, 5/24/2012, 10/24/2012 & recently. We want OUT of this car! The brakes were not the only problem with this car. We had the dash replaced, the rear end was replaced due to a defect which has to be addressed every 40k miles, the windshield wipers do not last past a year, the cruise control doesnt work, the air conditioning was blowing hot air, the car would lose traction in the rain etc., etc., etc. The list is so long. We just heard back from Infiniti about getting out of this car and into a new one, since the dealership says that these problems are unusual and Infiniti said that they will not do anything about this car because it is out of warranty (It has 70k miles on it). We really anticipated them realizing this car is a lemon and should not be on the road since it is a safety issue having a faulty brake system. This is the worst experience we have ever had with a car and the local dealership (there is only 1 in town) and now Infiniti itself! The car is messing up again (the engine is dragging and the gas mileage has dropped which is usually the sign we get when the brakes are going again) and it was only in to get serviced 2 months ago. Hate that the only option here is a lawsuit!

They have a very good selection of vehicles, plenty of stylish, good looking vehicles to choose from, with a variety of colors also. The vehicles have very good upgrade and personalization options as well. You can personalize them to fit you and/or your needs. With the latest in technology options. And they have many vehicles with different passenger capacities to fit anyones needs. Im happy with the passenger capacity of the vehicle I got. Theres plenty of room for all my passengers. Im also very happy with the appearance and features of the vehicle. Its a very stylish, sporty car. The features are good also very up to date with the new technologies out there.

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told its road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They dont acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they cant acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.Dealership still tried claiming this part was fine and didnt see the grease seeping out of the bushing or the high pressure fuel lines leaking. Following day they magically acknowledge the lower control arm needs replaced due to the bushing. Exactly what my service records pointed to 7 months earlier. Dont trust Consumer Affairs or manufacturer dealerships. Wow guess my mechanics were right. So now they try blaming it on collision and road damage. Im paying for all repairs out of pocket and getting rid of the car that has too many problems. Dealerships cant diagnose issues properly but can break a engine cover lol.

Ive owned my Infiniti G37 a little over 2 years. I recently noticed that the paint on my front bumper was peeling off. Since I live in No. California and purchased the car in So. California, I took it to our local Infiniti dealership and they indicated that someone had painted over the factory paint. Since I bought the car new and have never had work done to the front bumper, I knew that it wasnt me so it must have been done at the factory or Mission Viejo Infiniti where purchased. I called Mission Viejo Infiniti to discuss this and was told they had no record of anything being done to the bumper - of course they didnt. I then contacted Infiniti Consumer Affairs and after being sent to 3 different reps, a month later an appointment was made for a rep to check out the paint on my car. Surprise - they said it wasnt the factory paint and they would not be doing anything to repair it.Im so angry right now that I just want to sell my car and have nothing more to do with Infiniti, Im going to try and see where else I can get my car serviced because I want nothing more to do with them and dont want to spend my hard earned dollars there. What kind of warranty is it if they wont take care of the problems that arise. This is very poor customer service!

I purchased 2004 i35 with 46k miles. While still under factory warranty, I noticed oil consumption. I took it to the dealer to start an OCT. By the time they were done, after several 20 mile trips per 1,000 miles to check how much she was consuming, the warranty ran out. I contacted Infiniti customer service. They told me the issue is normal for the 2004 i35. Industry has went from sugar to .... I owned 2000 Maxima with no issues and no oil consumption from 58k to 123k. I thought I was upgrading, wrong! $400.00 note per month. I shouldnt need to add oil to a car barely broken in. **. Never again will this happen.

I have leased two vehicles from Infiniti, a G35 and a G37. I had no problem when my lease was up on the G35, because I went right into another lease on the G37. I leased the vehicle for 39 months. At the end of the lease term I opted to return the car to the dealership (March 2014). Several months after I turned in the car I received a bill for $300.00, which they said was for processing the return of my leased vehicle (which by the way was in excellent condition and only had 26K miles on it)... Well, okay, so I paid that. I get home from work yesterday to find a letter from a collection agency. It seems that Infiniti sent me to a collection agency for $59.23 that I owed them for the personal property taxes on the car for January - March 4, when I returned the car. One would think that after having a 6 year relationship with Infiniti - paying my payments in a timely manner and ALL personal property taxes that I had to pay to them, someone would pick up the phone and make a phone call to verify that I had received the bill for the $59.23 in personal property tax that I owe them. But no, they just sent me to collections. I JUST received the actual bill from Infiniti a few days ago. I would like to just say, Thank you Infiniti and I will not ever consider leasing or buying another Infiniti again! I am not sure why after 6 years they would think that I would not pay the $59.23 in personal property tax that I owe. I paid them thousands... crazy!!

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

They have everything you need with the comfort of a Cadillac! You can choose from a fast lil coupes to a family car. If you need a truck they have a great pickup truck and if you want something for a bigger family but still fun you can get the Escalade hybrid. All these vehicles are made for people just like us with all the qualities of living the high life.The coupes is a 2 Door which you can get with drop top. It has 348hp and 7 speed automatic. The Z62 is a great luxury SUV. 5 doors, 5.6 liter engine, V8 32-valve. Lets not forget the Skyline, fun lil car can come in so many styles. My favorite is the 3.0 liter VR30DDTT twin-turbo V6, 6 speed manual. It may have 4 doors but it is sleek and fun. You can choose 7 speed automatic or 6 speed manual, dont forget convertible and always has comfort. You can go turbo charged or twin-turbo and diesel I4 if you choose. Depending on what you would want you can go from 2 door coupes which seats 2 to 4 people or 4 door for the sedan - 4 or 5 people, and all the way to 5 door SUV - 4 people all the way to 7 people.

We bought Infiniti just last year and went to get yearly service done. I was told over the phone that we will get car back after service in 3 hours and they will provide us courtesy car for that time. We dropped car at 2:30 pm and was expecting to get it by 5:30 pm. When we went there, they didnt give us any courtesy car but offered us shuttle ride to a nearby shopping center. We were ok with that and opted for shuttle.When we came back from the shopping center the car was not ready. We asked them, they said it is just due for washing and will be done soon. We waited half an hr more and by that time it was 5:10 pm. At that time, they told us that they guy who is supposed to wash our car is out to drop someone. They had no idea when the guy will return and wash our car. We had another activity to take care after that and regretfully we had to pick up our car unwashed. They were not punctual with their commitment. If they offer shuttle service to the customers, that should not be at the cost of service. We are very disappointed by this behavior of such a reputable car company.

Infiniti manufactured a faulty dash in the Infiniti fx35, which bubbles and cracks (after your warranty is up). Infiniti knows the material is damaged at my fault to the customer. Yet they will not pay for $2500.00 repairs. Infiniti will not discount the repair. However certain customers have been granted this courtesy. I guess Infiniti appreciate certain customers more than others. I have filed a complaint with them as well. There has to be something that can be done... I will never purchase another Infiniti!!

FX30 - Despite salemans assurances that Infiniti was expanding their network and would be providing services through Nissan dealers... 7 years on and still stuck with extortionate service fees, dearer parts than you would expect for a classic restoration - cant even have the brakes changed at Quick Fit!! Even had to pay almost £200 for SatNav update as 10 year old roads were not on a 7 year old car!! At least two other comparable luxury car options out there with competitive, reputable, and nationwide servicing capability.

I purchased a used 1997 Infiniti J30 and 2 weeks after buying it, I noticed one night that the car had trouble accelerating. We thought that maybe it came from the muffler having a tiny pin-sized hole in it, but obviously that wasnt the problem. When I started out to work the next morning at 4 a.m., I noticed that the car would not accelerate past 20 mph. I turned around and went back home and waited until the repair shop opened. I made it there, and before I pulled into the parking lot at the shop, my car began making this loud tapping sound. They put it on the diagnostics machine and told me that I needed an engine. Wth?! I just purchased this vehicle from a young man who told me that he had gone to have it checked and the only problem they found was the hole in the muffler. How could this be?

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

The company resolved 100% and responded to me directly. I dont believe they even knew this was here. Im very pleased with Infiniti Financial Services and have leased with them for 15 yrs. this was a very shocking and guess one off situation. No need to contact them. Thank you.

I had a JX35 (QX60), one of my worst car ever. First this SUV drive was very poor. The car HP was too weak. It drive like a 4 cylinder car on a large SUV. The electronic panel (dashboard fell off to the floor), the electric component got rusted and needed to be replaced. The prevention collision system was malfunctioning. It activated spontaneously and make my car to stopped completely while driving and even prevented me from stop while I was driving. Even with all this bad experiences I really loved my SUV, it has all the features I wanted. I was extremely comfortable, I really liked the panoramic roof, but I got the worst experienced from Infiniti, Puerto Rico. I took the car to the dealer and after a long talk and trying to get rid of my beloved SUV. I trade my JX35 for a brand new Q60 convertible... A really bad choice.The hard top one got stuck in the upright position semi opened then the car began scratching the car while the hard top was being opened, it began scratching one side and then both side. I took my car 8 time for repair, and they say the car has nothing wrong. Today my car is at the dealer for repairs again with the scratching... I really like the car overall. The driving, the handling, the motor, the interior but these two car were the worst car ever with the worst service ever. Hoping to trade this car again for an Acura or BMW or other SUV.

I havent had my car a year. The CD player wasnt working when I purchased it. I found out that the circuit board was defective. The dealer says it was replaced in 03 but the problem still exists. It will cost over $1200 to replace the entire thing. I feel as if I was sold a lemon due to when the 7-point inspection was done, this issue wasnt brought to my attention. Now Im stuck with a useless car and will never buy another Infiniti as long as I live.

Infiniti offers a lot of room, comfort, design, technology, etc. It is one of the best cars that you can purchase for the price and the type of style that it is for a great vehicle. The Infiniti also has some of the best appearance and features. The technology within the vehicle is very nice and it has a whole lot of buttons. It also has chrome wheels as well as the sporty look on the inside and outside of the vehicle with leather seats. The upgrades on this vehicle is marvelous. It has various upgrades from the rims, radio system, Bluetooth, etc. and many more different features. The passenger capacity is very roomy. It has large cargo trunk and it is very efficient for the seating in the back and the front of the vehicle. It is a good and great product.

I recently bought a 2016 QX-70. I previously owned a 2003 FX-45. I was looking forward to having an integral Navigation system. To that end I paid some $160 for an upgrade that took over four hours to load. The system is useless. In the three weeks I have owned it I have had several instances where after putting in an address it says. Sorry no data available. My Garmin Nuvi and Google maps found all of those in a very short time. Infiniti needs to fire whoever does that mapping program and use Garmin or Google. Very disappointing in an expensive vehicle.

The I30, four-door model with leather and good sound system is a mid-level of the brand but it has good workmanship in construction. Its an older model, so design was outdated to more current models. But its attractive and functional design. It also has well-rounded lines with functional interior amenities, controls and easily accessible. Since this was a basic model, it did not contain a lot of bells and whistles. The sunroof was a nice feature and worked well. A larger engine was not needed as the model performed well. The car is listed as seating for five, which was correct, but rear seat leg room was limited. The front passenger compartment was quite narrow for leg room.

Hi, angry and disappointed Infiniti customer here. I purchased my 2004 Infiniti Fx35 back in 2011. I was very happy with my vehicle until I came back from boot camp. U.S Marines and noticed that my dashboard was bubbling up all over. It look ugly. I feel embarrassed to give people rides. I dont like this car anymore. I did some research about this, and found out that I was not alone. There are hundreds of Infiniti customers who are on the same boat as I am. Most of them took advantage of the extended warranty, which I did not know anything about, did not receive a letter, was not notified until it was already too late.I called my dealership where I bought the vehicle, and they simply said I needed to pay a little over $1,000 to have it replaced. Thats ridiculous! And a little crazy. Like I mentioned above, I am not a happy customer. Called the Infiniti customer affairs number, and they were not willing to help with this matter issue. Case closed. Im screwed.

I specifically told the salesman when I made my test drive appointment that I havent been in an Infiniti in years and that I wanted to test drive a car and see if this might be of interest to you. I also advised that I didnt have much time as I had to get dinner home to my family but I wanted him to give me a few lease numbers to look at and think about over a few days. I had to repeatedly tell this salesman that I was not buying a car that night and that I wasnt going to make that decision without thinking about it and discussing with my spouse. His response was, Cmon man, I have to make two deals tonight. Rather than providing me with some numbers to think about and offering to follow up with me in a couple days, he repeatedly kept making offers which I had to repeatedly say, Im not buying a car tonight!After saying no about 10 times, he said ,Cmon man, youre killing me, I have to get rid of a car tonight. Never once was he interested in what I needed and what I was looking for. Since when did I stop in to a dealership to help out a salesman hit his goals?! Im there to shop a car that I might be interested in and needed some time to consider my options. After coming back with deal after deal and pressuring me to buy the car, I finally just walked out of his office because he obviously didnt care that I didnt have much time, that I repeatedly said this is something I need to think about and discuss with my wife, and that I needed to get dinner home to my family. On my way out the door, I looked at the receptionist and said, You guys just lost me for life. She said, Youre kidding. I said No, Im not. At that point, I made the decision that I would never be coming back to this dealership to buy an Infiniti.At that point, a gentleman came running out to my car and banged on my window as I tried to pull out. I rolled down my window whereby he said, Im the general manager, what happened, what happened, what happened? I said, You want to know what happened? I specifically told your salesman what the purpose of my visit was tonight. It was to test drive a car and get some options to think about. I liked the car and would have most likely come back later this week to make a purchase. I said, I didnt appreciate the hard sell and the fact that the salesman wanted to make me feel like I had to help him out. He then kept saying, What happened, what happened? I said I had no interest in being pressured 12 different times to buy a car when I was clear what my position was. He said, You dont understand, I have a certain number of cars that I have to sell. I said, Its not my responsibility to help you sell your cars. He then replied, Well, if you werent going to buy a car tonight, then I never had you anyways! I then drove off.Are you kidding me? The GM of the dealership is telling me that well I never had you anyways? This entire experience was the worst car dealership experience Ive ever encountered. Since when did it become all about, I have to make two deals tonight and cmon man, I have to get rid of a car and I never had you anyway? Whatever happened to listening to the customers needs and then seeing what you can do to oblige with their situation and what theyre asking for? If this salesman would have simply listened and understood my needs, then he would have given me some options to consider and asked if he could follow up in a few days. I loved the car and was convinced I was coming back to buy but I just couldnt do it that night! Now, as a result of this experience, not only will I never buy from Lake Norman Infiniti, but I never want to buy an Infiniti, period! Your general managers approach and comment about never having me anyway sealed the deal for me. As far as Im concerned, he represents the Infiniti brand and if this is what your brand is all about, then no, thank you. As the general manager of the most prestigious private club in Charlotte, I will be certain to share this experience with as many influential individuals that I can. This was borderline harassment and was an embarrassment to the dealership and the Infiniti brand. I respectfully request a phone call from a senior officer within the Infiniti corporation to further discuss.

I leased 2019 Qx50 and after a year, one day I got locked out of my car. I had to call the locksmith to open the door as the keys were inside my car. I had to pay $100 out of my pocket and when I contacted the dealership from where I leased the car, they said they couldn’t do anything about that...It’s not my fault if the car give me a trouble.

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

I have had an issue with my lease. I went to INFINITI OF RIVERSIDE and the car salesman was Tahir **. The salesman was completely dishonest and did not do anything he promised to do. I inquired about a lease since my lease was coming to an end. He continued to text me the same day and insisted I go in that very day in order to get a deal. Upon going in to look at the cars I told him I would like to return after speaking with my prior leasing company to make sure that I had all my numbers in order. I told him that I usually go with a Broker and he insisted that he was also a broker and that he can get the same deals. I then told him I was not looking to put any money down at the moment that why I didnt want to get the car that very day. He insisted we go on a test drive and we did. I didnt like vehicles color so I insisted I would come back later. He then told me that if we leased the car that day that Infiniti would take care of all the remaining payments, damage fees, and disposition fees. It sounded good but I still had a budget I wanted to stay under. The budget was that of 400.00. He then said that if we got it that day he would be able to do everything, take my old car that day and that he would take care of everything to return it, pay any fees, and I wouldnt have to worry about anything. All he said was that he would need a down payment in order to make the deal. Originally not wanting a down payment I figured if everything was going to be taken care of then it wasnt a bad deal for a 2 year lease. So I decided to try out Infiniti and so far it has been a horrible experience! He told me I could only get a 3 year lease, then he said for the down payment I would have to write out a blank check for 1,600 as the down payment. He never called Lexus to make sure they came to check the car I had to do that. I have been having to deal with Lexus since not everything has been paid off! So now I still owe Lexus upwards of $600 and I have a higher payment on my Infiniti lease because it was going to be a little higher in order to cover any cost. This is the worst car buying experience I have ever experienced and will be glad to return this car and never do business with a shady company like this! I have tried contacting Ali and all he said was that I should take car of it on my own now. And he stopped responding to me.

I own a 2004 Infiniti G35 with 46K miles on it. The car is not a daily driver and is maintained immaculately. My engine has just suffered a catastrophic failure where a bolt inside the short block backed itself out and caused severe damage to the crank, block itself, sprayers, pistons, etc. The repair is costing me over $6,000 and when I contacted Consumer Affairs, they were not interested in hearing any of my issues and were not ready to stand behind their product. I even mentioned to them that I currently own 2 Infiniti cars, the G35 and a QX4, and that I have even owned a third product in the past. The whole process has left a sour taste in my mouth and a deep hole in my pocketbook. I wasnt expecting Infiniti to cover 100% of the damages, but was hoping to get some compensation.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

I leased an Infiniti 37G in 2014. My lease expired in September of this year, I visited the dealership where I had leased the car the first week of August and inquired about buying a new Infiniti AWD. I contacted the dealer several times trying to get cost and payment terms. I received two quotes, both with very different figures and payment terms. I contacted the dealer a final time the third week of September and told the salesman I had to have the information within the next two days in order to process everything before the lease expired. When I did not hear from him, I purchased another vehicle from a different dealer.I then called to make arrangements to return the leased Infiniti and was told the only person who did that was out with an infected arm. I was told he would be given a message to call me when he returned. I still have not heard from him and it is now the middle of October. I returned the car to a different dealership. Now after two months I have been unable to get Infiniti to release interest in my Personalized tags and have had to buy new tags for the car I purchased. Based on my experience, I would never recommend leasing or buying from Infiniti.

Since first week of ownership, Crossover SUV (JX35) has been in the shop at least 20 times, last time for 30 days. Multiple Electrical issues, Gas tank issues, Transmission slipping, Key Fobs replaced and reprogrammed 2x, Window disconnected, DVD Headrest and Entertainment issues 2x replaced, Stereo system replaced twice, New bluetooth and microphone 3 times, All cameras had to be realigned after failing 3 times, Stereo changes channels on its own, Car found running in a parking lot, 3 times back gate lifted on its own, once car was found off but jamming out to heavy metal on XM radio -- when no channels were ever created (I was not in the car), brakes squealing and rumbling at 15 k miles. Have to turn car off and back on at stop lights to make stereo system work. Navigation system issues, Weather system issues. Only maintains 16-17 mpg even on long road trips. Twice Consumer Affairs/complaints contacted. First corporate person had two pages of notes while riding for 2 hours together. Now new person assigned. Said car was fine. This is a top-of-the-line $58,000 Crossover. I purchased May 2013. It has 19 k miles.

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

I would highly recommend this car dealership for anyone interested in buying a vehicle, I was greatest with the utmost respect and they worked diligently to get me approved, with not so great credit, I had the best vehicle purchasing experience ever. They were honest, reliable and I got the loan to purchase my Beautiful vehicle. Thank you Austin Infiniti.

I have contacted Infiniti Consumer Affairs more than seven times. With today (11/18) have four repeated phone calls. In my attempts to discuss the recent $5,000 price drop on the G37x, both consumer affairs and IFS both refused to discuss the issue. However were very good at telling me that the other entity was responsible to address. Marco at extension ** in IFS is an idiot. The entire consumer affairs department has less acumen than Marco who isnt qualified to work at a fast food drive-thru.At the heart of this matter is the following. Within the last 60 days, Infiniti reduced the price of the G series by $5,000. That price reduction has sent the used car and wholesale value of prior model years down by an equal amount. In return, my 2012 has a lease residual value on 5/11/2015 at $24,000. However, the vehicle this morning appraises at $2,000 BELOW that amount now, thus creating $5,000 in negative equity without my agreement. Any current G series lease is now $5000 deeper into their lease. I spoke to the general sales manager at one of the Infiniti dealers here in Metro Detroit, and he chuckled and said they screwed you and everyone else. Never will I drive, lease or rent from Infiniti or Nissan again. This is fraud and theft as far as I see it.

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

My husbands QX80 died, couldnt be started, couldnt be jumped (by a tow truck). It was towed to the local dealership. Consumer affairs (another sham) says that something is wrong with the computer and it will be $2700 to fix. This car is a 2015 and under manufacturers warranty and we purchased an extended warranty. Infiniti does not stand behind its cars or its warranty! Buyer beware! I will never purchase another Infiniti again based on this experience!

They are a liar. Their mentality of conducting business with consumer were very unethical. Ive leased and purchased vehicle from Mercedes, BMW and Lexus luxury vehicle, but my experience with Infiniti service is the worst. They dont honor their words, they mislead you. Theyll be nice to you at first when you are shopping their vehicle. As soon as the documents are signed, money been paid, then you are nobody to them. They only see the money sign on your face. You would think that oh, you got a luxury vehicle from them, their service should be much better. WRONG. Infiniti is not in any level of comparing with Mercedes, BMW or even Lexus. Whoever had already purchase/lease a car from them, good luck and I sympathy for you. Whoever plan to purchase/lease a vehicle from them, think twice and definitely look elsewhere. Honestly, I can wait for my lease to be over. I will never want to deal with them anymore. I will give Infiniti a minus star.

Within a year from buying my Infiniti FX35 from an Infiniti dealership, the fuel gauge began to erroneously display the gas level of my fuel tank. The issue presented itself with fluctuating readings, showing 1/2 tank, then rising up to 3/4, and then decreasing to nearly empty, no matter the amount of gas in the tank. My only defense to this game of Empty Tank Russian Roulette, and the severe headaches/anxiety/burden it presented/posed was to reset my odometer at every full tank, and refuel when the distance traveled totaled close to 340 miles. Currently, regardless of the volume of actual gas in my tank, my gauge reader floats near the E, with the corresponding red light illuminated to add insult to injury. I would randomly check on recall sites to see if this issue has been reported by others, and Ive seen the issue arise in later models and in other model types. The last straw, prompting this post, was my stranded wife and child, where our strategy to guess the fuel level failed us, highlighting the million dollar question: Why do I need to have a strategy to guess the fuel level for a luxury vehicle, with the safety of my family at stake?

I am an owner of a 2008 EX35 journey. I really like the car but Im having a difficult time understanding why the dashboard is cracking. I always thought that infiniti had a reputation of high quality and Im very disappointed to know that they wont even consider replacing my dashboard. What I did learn from this experience is that I would not consider purchasing another infiniti.