Im just simply writing about my defective dashboard. I purchase my 2006 G35 Coupe pre owned a couple years ago. Little over a year ago the dashboard started melting along with cracking. If it was something that wasnt noticeable, I wouldnt really care. However, its a conversation piece that you dont want to talk about because its pretty embarrassing. I keep my car in shaded areas along with having a garage. If I knew of the matter I would have never purchased my 3rd Infiniti. I have always spoken highly of the Infiniti brand until this simple problem that Infiniti wished to close the eyes to. I dont imagine anything to be resolved. I have research other forums in regards to others trying to start action, a class action suit, and gave my contact information in the event that something does come out of it! Going forward, I will surely NOT talk any good about the Brand Infiniti.

I leased an Infinity Q50 Sport model in 2015. Although the Q50 went through brakes every 13,000 miles and had premature tire wear (noted problem with Q50 Sport Model), we enjoyed the vehicle for the most part. If you do not want to pay for multiple brake jobs and a set(s) of tires prematurely, then this vehicle is not for you. At lease end, Infinity Financial Services sent us our final invoice and put the due date EIGHT DAYS from when we received it. Within a 14 day period, they sent us THREE notices for payment and then told us that we were in violation of the lease agreement! Even after paying early each of the 39 months of the lease, they treated us like deadbeats on the last payment because they set the payment due date EIGHT days after we received it.I sent in the payment in a timely manner (before net 30) and then sent a summary to the President of the North America division of Nissan and asked him to forward said complaint to Executives with IFS. If you want to be treated poorly at lease end with a prefect payment history, then Infinity Financial Services is the financial institution for you. We were going to buy an Infinity for our daughters 16th birthday but, after being treated so poorly at lease end, we have decided to buy another brand with a better financial institution attached to their brand.

I purchased my I35 new in 2002 and now have 120,000 miles. It is a great car with no repairs -- maintenance only and my mechanic suggests I can get 100,000 more miles. No rust.

Infiniti is a great car brand that can help you get to point A to point B whether youre going with a family, solo, or cruising. They have added digital touchscreen maps to help you get the fastest and safest route their system cant think of. Also, the modes of driving fast sport or echo to save gas and help the environment and slow if you are driving in the snow. It has luxurious space for kids to relax in or if you want to go fast, enough room for the driver to feel relaxed as well as the passenger. Even space for 1-4 people. My passengers in the front and backseat have their own 2 cup holders, one in the side door and one in the middle. The seats can be adjusted to their most comfortable and safest spot.

This is by far the worst experience I have had at any dealership. It started off from day one, when they tried to talk me out of buying a car up north because of snow, knowing all along that their car had a ton of snow damage on it and they tried to claim it was an Arizona vehicle, which is false.Pictures of the car were not how the car was when we flew in to see the vehicle. Sales Rep Derrick had to go and check what happened to the chrome and why it was painted. Then he had the audacity to state that he told us that before we flew out there. Then why do you look surprised and have to go ask someone why the car was changed??Car had been driven almost 2K miles over what the ad stated, then they told us (after we bought the car) that it was a manager demo and was also driven back and forth from AZ to Colorado.They also voided warranty on the vehicle, and the local Infiniti dealerships would not touch the vehicle because Coulter Infiniti caused red flags because of so many errors they put in the system when doing service on the car.Sales Manager Branden ** is by far the rudest and shadiest person I have ever come across at a dealership. Under carriage of the vehicle, it looked like it went majorly off-roading, and should have over 150K miles on it, but it had 40K. Again, coming from Branden, this car is in mint condition. Do you not even clean cars you sale?Infiniti should be ashamed to have this dealership represent them.

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running. I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone. I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing. After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do whats right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

I love my Infiniti sedan. I bought it used at 85k miles. I have zero problems with it. Just regular maintenance which is reasonable. It rides beautifully. It’s pretty. I would love to get a new one.

Infiniti is fun to drive, classy, has good technology, and feels safe. The car is unique style. Its almost a minivan in disguise. It is a great family car and great for traveling long distances. The television in the back keeps the kids occupied. Great sound system, too. I was able to get a moonroof and really like the comfortable seats. The third row is easy to use and comfortable for adults unlike most third rows for SUVs. It can fit at least six passengers and it has great room leg. The leather seats are soft but do not mess up. The ride is smooth and most people comment on the roominess without being overly big. They have great customer service and prompt reply when customers are dissatisfied. I would probably buy again.

The appearance is attractive and classy and has all features you desire. They have more advanced technology upon request and the look is of luxury for sure. The passenger capacity is more than sufficient if you have large groups or simply just have a lot of cargo. Either way the Q60 meets the challenge while still looking good. Upgrade and personalization options are a matter of personal choice. Great color selection, GPS, entertainment and whatever else your heart desires. Superb performance and amazing comfort. As a high-performance choice I suggest it.

My black Infiniti began having paint issues. At first I thought it was damaged by something in the environment, etc. But upon inspection, you could clearly see the distinct outlines of the decals that had been placed on the car years earlier. The damage began there has now spread over entire car. I dont know if the paint or clearcoat had a chemical reaction to the paint or perhaps the decals prevented the coating from doing its job or perhaps the solvent sprayed on to remove the decals had some kind of effect. I researched on the internet and found several other issues of the transportation decals causing delayed paint failure on Infiniti vehicles. It is obvious from photos that the damage is not random or naturally occurring.

I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

Infiniti had the variety I was looking for. Including models, mods, colors, etc. The dealership had many models on hand so I saw the features and models upfront. Going in, I knew what most of the features were but it helps to have them all there and I got to test drive it. There are many versions and upgrades to choose from and the reps were very knowledgeable about everything and answered all my questions about the differences. I went in wanting a 4 door but I got a 2 door and it worked out fine.

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

I have problem with the service that I have received in the company. I went to the service to check the check engine light. They said that I need cork on my car I did. The light is on now. It said that I need a new battery, I did it. The light is still on. I had to pay the Infiniti service 250 dollar just to tell everything that was not working I did it, all the work. Now my car still have the light on. I am very upset about this it was all wrong. I went to service people and said that I have to pay again to have it check all over again. I feel that just because I am a woman they are gave me a runaround. I want talk to the supervisor. They said that person was not there. This company is the company I like but now I think I will buy a car in another Buick. I did this a month ago.

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

1 year ago, I noticed my dashboard sticky. I take it to Schumacher West Palm Beach Infiniti to look at it and service advisor says dash looks like it is rotting but cant be a defect because nobody else has had the problem, only in the FX model but has never seen it before in the G35. My car is 2007 and had at the time 45,000 miles approx but could be less because I have never had to clean my car because Infiniti would clean it after every service call. My car is practically garage kept, the service advisor contacts the infiniti consumer and they say they will only cover half of the $1200 to replace the dash. I refused feeling very slighted and moved on...Since then I have always had a problem with a haze on the inside windshield and was told its probably a toxic fume from the breakdown of the plastic in the dash. Now I am concerned for my health and have been very sick with allergies and pneumonia and feel dizzy and lightheaded every time I drive my car and have noticed more cracks around the air vents on the passenger side where the door and dash meet and is chipping away exposing the foam underlayment and this is why I have since contacted Infiniti consumer and they refuse to even look at my car (which they never did the first time year ago) because I refused the half compensation the first time, and told me if if I wanted to contact the Better Business Bureau I could. And I have, I have not heard anything yet. I feel a car of this caliber should maintain better when taken extreme care of, I have had American cars last much longer and feel totally ripped off by wasting twice as much money on my G35 than any other car. I really do like the car except this problem but will not waste my money on another Infiniti again but they dont seem to care about the small pittance of one customer, their customer loyalty and the dealership is less than desired.

I purchased a used 2004 Infiniti FX35. And, today I have a LUXURY (joke) vehicle with a bubbling dashboard. Apparently, I was the unlucky one to have it start to bubble after the expiration of the Warranty and I just have to deal with the expense of repairing it. This of course is my first and last Infiniti.

2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

We have a 2005 FX35 with the dashboard bubbling issue. We received no notification of an extended warranty with respect to the dashboard defect. We have lived at the same address with the same telephone number and email address that we provided Infiniti when we first took our car in for service in 2009. We purchased the 2005 from CarMax in Richmond, VA in 2009 and there were no dashboard issues. We were never notified of an extended warranty because of this material defect. When I googled the problem in 2014, I contacted Infiniti customer service and they said the extended warranty had expired 1 year earlier and there was nothing they could do. We open and read all of our mail each and every day before discarding and we never received an extended warranty.We contacted Jeb **, service manager, at Infiniti in Richmond, VA. He said there was nothing he could do. He also stated that he personally found that Infiniti was more willing to work with car owners to repair the dashboard even if it was passed the 8 year extended warranty if they were customer who took their vehicles to Infiniti for repairs (I guess because Infiniti makes money on these folks and are more willing to honor fixing this known defect on a high end expensive vehicle). We are just sick. We were told by YOU (ConsumerAffairs) that because we were calling 1 year later that you refuse to cover the cost of this dashboard which is well over $3000. I was appalled! We have babied and taken wonderful care of our car. It looks like it is 2 years old when it is, in fact, 11 years old. We were planning to purchase another Infiniti but will not if we know you dont honor your loyal customers. What can you do for us? I am writing you for the second time a year later because we have to drive in this car to work each day only to look at a disgusting dashboard that keeps getting worse. Wont you please help us! We dont take our cars for repairs to the local Infiniti dealer because we take it for all of its scheduled maintenance to the local Nissan dealer which is closer to our home. Arent you the same company? Why dont you honor this dashboard replacement when you know it is a known defect and nothing we have done to the car? (We even keep a shade screen up each and every day in our front window). Please do the right thing and replace our dashboard. We only have 80,000 miles on our car and are planning to keep it a long time. Please help!

Unhappy Customer here. I purchased a 2006 Infiniti FX35 back in Jan of 2011. Everything was all good until the dashboard started to bubble up and began melting on me. After about a year of this disgusting dashboard, I go to park my car at a restaurant, right next to another Infiniti fx35 and their car had the SAME EXACT ISSUE. After consulting with its owner, I immediately thought this had to be a widespread issue. So I began searching online to find what is the cause of this and to see if it is covered under Infinitis warranty. Turns out it was. It was the weekend...I waited until the following Monday to call. That Monday I called Infiniti Consumer affairs. They denied my repair request because it was out of warranty. But here is the kicker, it was only 3 days past its warranty date and it was still denied!This is not fair. I was never given notice about the wide spread of defective melting & bubbly dashboards. Nor was I ever notified that it was covered under warranty. This is also a safety concern because when I drive it gives off a glare, which makes it hard to see on the road. When I called for an estimate to see how much it would cost, I was told $1600 to repair. For an Infiniti manufacture defect.Why am I responsible for repair cost when it is only a few days past the warranty expiration date? I have signed up for recall notifications from Infiniti when I first purchased the car. Why was I never notified that I could get the dashboard repaired? This is unfair, and it is un-American. I want justice, not just for me but also for every FX owner out there that is rolling around with a bubbly & melting dashboard!

I purchased my Infinity G37 convertible from Infiniti of Dayton. After that, the following has occurred: Airbag system required replacement twice; engine light is on constantly, requiring replacement of parts; passenger door windows leaked every time it rained; rubber sealing slid from the rear of trunk and spoiler required replacement; the convertible top wouldnt go up; door locks not working (required taking off entire door and changing panel); and both front windows went down on their own, causing my car to be full of ice/water/snow.Also, the following happened: check engine light comes on regularly (I found the gas cap loose, and the bad part is I had to order a new gas cap twice.) and a small leak was found; drivers side door rattles (I found 2 loose bolts that secure the air bags.); the battery was replaced after only 16,000 miles due to bad code; trunk smashed on my fingers (After losing blood, I had no option but to rip my hand out of the slammed trunk, causing permanent nerve damage in my right ring finger and back pain for the past 5 weeks. Findings include weak rear trunk shocks, and I replaced all shocks and added two other parts.); and after car was returned two days later, the convertible top would not open. So the car went in again, and the entire electrical system had to be replaced.My car has been in the shop 23 times in only 16,000 miles. It has added 80 miles round trip to my odometer. Infiniti corporate refused to consider this car a lemon and has determined they will not allow a trade-in! I have had one emergency hospital visit and two orthopedic appointments. I have not been able to take care of my house and have had to pay others to do my usual activities. This is a crime! I will be suing for lemon law and personal injury.

DO NOT TRUST INFINITI. Infiniti Leasing will attempt to take money from you in every way possible. After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37. At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc. When I turned the vehicle in I was told everything was good. BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings. I attempted to resolve this with the dealership who said it outside their responsibility. I attempted to resolve this with Infiniti Leasing who said that I needed to work with the dealership. After many months of back and forth and risk to my credit rating - I gave up and just paid. Thank you Infiniti - Merry Christmas to you... I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

This is my first Infiniti vehicle and to say Im disappointed since owing this vehicle is an understatement. I dont think I will ever purchase Nissan or Infiniti vehicle again. The Infiniti dealership who is now in possession of my vehicle giving me the run-around as they are wanting to charge me for repair that should be covered under warranty. I purchased a Infiniti as I trusted your brand but what a mistake. Even dealing with their customer care team did not help on resolving any of the issues.

Infiniti is by far the worst car to lease. Not only is the seating very uncomfortable but also created more back problems for me. The lumbar system in these vehicles is horrendous. What is even more upsetting, is their website has been down for days now. I cannot see my payoff amount. When I asked to remove the automatic payments option so I can make the last full payment (so I would not be overcharged with autopay) I was neglected and hung up on 4 different times. Customer service is a complete joke. One guy couldnt even get the volume on his headset to work. Do not lease from this company. Its time for Americans to stick with their bread and butter (Ford, Chevy, etc.)!

Over the last 2 weeks I have developed several bubbles on the dash of my Infiniti FX35. I had previously noticed just a couple bubbles in a inconspicuous area of the dash, so I didnt think too much about it. Since over the weekend they spread like wildfire. I looked it up on the internet - it is a known defect of the adhesive. I promptly called Infiniti Consumer Affairs and they have refused to fix the problem or make right by it. They stated that my warranty was up in May of this year and stated lack of Customer Service Loyalty. Translation: I havent been to an Infinity dealer for service which would prove I am loyal, weak argument. I explained that is because the closest dealer is 40 miles away and I have a mechanic for routine maintenance. I also explained I never received notice of this known defect. It didnt matter to them. I will NEVER buy Infiniti again and STRONGLY recommend you dont either. Their poor customer service doesnt deserve anyones loyalty. Ill go back to Lexus!

Overall I dislike the way how they handle the repaint to my 2019 QX50. It took few months to have it take to the shop. It took me 4 times going back and forth to have it test or investigate and took many picture to convince them that it is not a rock-chip. After few months they made a conclusion that they will repaint the area that is peeling (Rear & Front) and Im happy about it but if this ever happen to Toyota or Honda dealership they can deal with it within a week or two. Just saying. Also Im disappointed on how they wont include the Apple CarPlay into 2019 model QX50. It is a new model and every car should have this as basic Apple android connection to the car. But Infiniti decided to not include 2019 model for having Apple CarPlay. My first car was a Infiniti and my thoughts about this is if you want your customer to keep be happy and loyal into Infiniti family, a simple update to Apple CarPlay should be ok and implemented into the early version of 2019 QX50. From everything I have experience, I doubt that I will be continuing being a part of Infiniti for my next car purchase or even recommend it. I dont want my friends or my family to have the same experience that I had. PS. Infiniti could at least update the radio system to have an Apple CarPlay let any other new car in the market. Its 2019 model after all. The car looks great btw but if you have this type of issue (Paint & outdated system) I think I would reconsider purchasing a different brand for a better quality of paint and system.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

Purchased a fully loaded Infiniti JX35 FY13 and owned it for just over a year. Someone pulled out in front of me and ended up hitting them in the back of their vehicle. My Infiniti ended up with damage to the front bumper, hood and right quarter panel. I dropped off the vehicle to be repaired in October 2013 and now I sit here writing this article six weeks later after getting into a conversation with both Infiniti and Courtesy Collision auto repair. Essentially, I am in a circle jerk as both parties keep pointing fingers at each other over a part from a company called Hunter which is required to complete the calibration of my car. The repair shop states car was done two weeks ago and cant complete the work until Infiniti supplies them with this sensor. When I check with Infiniti, they told me I was the first person in the USA to have a front end accident with this vehicle so they didnt have any of these parts available yet. I find this unacceptable that a luxury vehicle mfg can not repair vehicles they have sold a year after first customer shipment. I am also surprised I am the only person to have had an accident in this type vehicle. Either a testament to the safety of this vehicle or really bad luck on my part. It now looks like I will not see my vehicle until early 2014 (3 months). There is no guarantee since Hunter cannot provide a solid date for delivery of the item. Infiniti wont help me, auto repair shop wont give me vehicle back because systems in the car can go haywire without this part so here I sit making payments and losing precious time on my warranty! Bottom line: if you end up in an accident in your JX35, they cannot repair your car. Buyer BEWARE!!!

Infiniti is a very pleasant and sustainable car as it meets the standards of quality. And good performance. It has sports and sedan. The experience of having a car of this type is very satisfactory as it is a high quality automobile and excellent handling. Its very fast, safe and economical. The capacity of people you can carry in it varies as it has the ability to perform very well even with 6 or 7 passengers. Theres also customization in terms of color, size of rims and rings, lines in paint, upholstery, sound equipment, speakers, screens, visual improvements, sunroofs and electric windows.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

Ive owned my Infiniti G37 a little over 2 years. I recently noticed that the paint on my front bumper was peeling off. Since I live in No. California and purchased the car in So. California, I took it to our local Infiniti dealership and they indicated that someone had painted over the factory paint. Since I bought the car new and have never had work done to the front bumper, I knew that it wasnt me so it must have been done at the factory or Mission Viejo Infiniti where purchased. I called Mission Viejo Infiniti to discuss this and was told they had no record of anything being done to the bumper - of course they didnt. I then contacted Infiniti Consumer Affairs and after being sent to 3 different reps, a month later an appointment was made for a rep to check out the paint on my car. Surprise - they said it wasnt the factory paint and they would not be doing anything to repair it.Im so angry right now that I just want to sell my car and have nothing more to do with Infiniti, Im going to try and see where else I can get my car serviced because I want nothing more to do with them and dont want to spend my hard earned dollars there. What kind of warranty is it if they wont take care of the problems that arise. This is very poor customer service!

About a 45 days ago I took my 2009 Infiniti g37 convertible, market value of car $17500 to Passport Infiniti of Suit Land Maryland for repairs on convertible top not operating. The service department checked the top out and said total cost to repair top would cost $8900, to my surprise I debated the cost and indicated to the service manager the car was not in a accident. How could this be possible? I stated to the service manager I found the hydraulic motor for the convertible top for a price of $750. He replied they change out every part related to the hydraulic motor hose lines fluid everything. I stated, This is ridiculous and how can you pick up the phone and call a customer and tell them the cost to repair your top will be $8900 and the vehicle is only worth around $17000? Of course I got the same response.I also stated, The replacement engine for the car that propels the car down the street at 150 mph would only cost $5000, please explain to me how the motor that raises the convertible top cost $8900? Crickets. Any way I end up taking the car to Germain Auto Group of Springfield VA. They fixed the top including the parts for $1900. Now you see why I had to blog about this. Oh and by the way I called Infiniti Corporate. They were not forth coming with any solutions other than trading the car in. Go figure. Nice car, bad custom service company. If youre thinking about buying a convertible hardtop Infiniti g37 be aware if something goes wrong with that top the cost to fix through Infiniti is all most impossible.

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

In the last 22 years, 3 of my 5 cars have been an Infiniti. Two I have owned for 3 years with low mileage under 32,000 miles. The last G35 I still own is about 7 years old with only 42,000 miles right now. As a loyal Infiniti owner, the dealership in Coconut Creek, FL said I may qualify for their goodwill loyalty program, but I needed to contact their Customer Affairs division. I contacted Customer Affairs and they requested proof (VIN, etc.) that I had owned the two other vehicles besides the one I currently own. These vehicles were owned 10 to 22 years ago! Well, I found a picture of the M30 from 1990 and a copy of the title for the Q45 from 2000 with the VIN number, which I provided. Upon review by Customer Affairs and the dealership here in FL, it was decided that because Infiniti could not find any information in their system that I had maintenance done at their dealerships and because I did not have the the VIN for the M30, they would not be able to help me. What does maintenance have to do with a defective dash? I keep all my vehicles in prestige condition and waxed and have regular oil changes/maintenance done as needed. Just because I did not have my maintenance done through Infiniti is ** and to expect me to even have information on the two older vehicles was ridiculous. I was lucky to even find what I did as proof that I owned a total of 3 other Infiniti cars.The repair to replace the dash may have cost the company $1,000 at the most. I guess my business wasnt that important. The dash ended up getting sticky and omitting unhealthy vapors that left a film on my windshield. This is not normal and has never happened to any of my cars or to anyone else that I know of. This was a true defect that just happen to occur after my car was out of warranty. Also, the unhealthy vapors the dash was omitting seemed to be of no concern at all or my health. Has anyone else experienced this same sort of issue? With all this said, goodbye Infiniti, hello BMW, Jaguar, Lexus and Mercedes. They would be happy to have my business when I buy a new vehicle in 2013. Not a great outcome or customer appreciation resolution.

My 2015 Infiniti Q70 is not what I expected. Sluggish transmission, bad on gas, and my car has a rattling sound. I have 11000 miles on this car. The Q50 is a better car. I took my car back to the dealer for the 4th time and Im still having a railing sale. This should not be happening at 11000 miles.

There are so many car by Infiniti but I chose to buy g35x which is a luxury and sport all in one. This car also is a very reliable car. It is new, unique and fabulous and it has all the feature I was looking for like the heated seats and the stereo system and the pick up of the car.

We just bought the Infiniti QX60- It was important that we could access the third row with having car seats installed. Dealer assured you could and it was a huge selling point for this car (even showed us Youtube videos). Turns out, only certain car seats work with this feature and only until the child is 40 pounds (this feature doesnt work with seat belt installation). Dealer lied to us but Infiniti wont do anything as they say its not a defect, even though clearly false advertising. Dealer told us to use a booster seat (for a 2 year old) to solve our problem. Worst car experience ever.

I love my Q70L. I am 510 and I love room in a car. The car exceeding my expectations. It has a huge backseat and a huge truck. It is truly the grand daddy of cars. Thank you Infiniti for making this amazing machine.

I am currently an owner of a G35, G35 Cpe, and a 2005 FX35. My biggest problem is with the FX. I have had a dashboard that bubbles and car seats that are ripped on the sides (which are now being covered by black duct tape). Now, my driver side seat is squeaking nonstop. Oh, I forgot about the rear view mirror that just fell off one day. I cannot believe the money that was spent on this car and the shape it is in. I hate driving it. If I was in any condition to purchase a new one, I would. I guarantee it would not be an Infiniti. I have never owned a car which seats rip the way they have. My daughters car, the 2003 Cpe, will start to blast cold air and not stop. But I was told a recall was only made on the sedan. Now that is just stupid. They are the same car. You, guys, make no sense. But I do believe when I go to purchase a new car, I will not get much for my FX because of the ripped and squeaked seats, and it will be your fault.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

Purchased a 2003 Infiniti G35 new in 2003. Have had the car for 12 years. 141,000 miles with only basic maintenance required. This car has been fantastic. Buying a new 2015 QX70s. Not sure why all the negative feedback. Infiniti makes a good car!!!

I have a 2006 Infiniti FX35 with transmission problems. I called the dealer and gave Mr. ** the option to replace the whole transmission for the estimated price of $7,000. The person that took my phone call even said that transmission problems normally happen around 100,000 miles and he emphasized that his best recommendation is to replace the whole transmission because if they only replace the valve body, I will probably have problems in the future with something else related with the transmission. Scam. They would rather make me spend a lot more money. They don’t lose.The front seat has several cracks on the vinyl part. As per the Infiniti dealer, its a wear and tear problem. How would a luxury car seat wear with just around 80,000 miles on it! I noticed online that its a common problem. They need to recall this cheap vinyl and replace it regardless of warranty. Now, the car is stuck just outside of warranty with the same issues and at my own expense. The 1995 Camaro with 200k original transmission RPM is better than my Infiniti. My Dads old truck (1983) has vinyl seats and looks better than my Infiniti luxury with a cost of above $40K.

I bought a ‘05 G35 coupe in 2009 as a preown. From the very beginning, I had issues with that car. First, the engine knocked and started to eat oil more. Gas got replaced. Just after that the moon-roof broke. The dealer tried to make me pay $2000 to fix it while the car was still on warranty. Now the air bag light is blinking. Just to get it checked they asked me $300. They tried to change belts that have 30k on then and my clutch that got wet after 30k (supposedly due to the way I drive) just for that another $2000. They are out of their minds. People, please do not buy that **. It’s over-priced and just a garbage. I was in love with Infiniti. Now I hate myself for spending that ton of money on a car that’s ** and has problems with everything (alignment since new, radio, moon-roof, airbag light flashing, clutch not being able to switch gears, loud engine even being replaced). I don’t know what to say. I hate dealers. They are a bunch of legal criminals that will suck 100 times more money then the repair really cost. And service—what’s that? Buy Infiniti, it means no service. I’m getting a ride off that car and I will never come back to that company.

My 2003 G35 Coupe has had numerous issues. I purchased this vehicle in 05 with 21,000 miles and immediately noticed a break recall. Thankfully dealership handled that, however that should have been a telltale sign. After the two motors went out on my windows, alternator, cam shafts, sun roof off track, AC compressor, DR2 headlights ($210/each). Ive finally experience the ultimate issue when my GPS/AC/radio unit went out. Well sort of. The navigation and radio systems are both powered off and the AC unit is always on high. Besides paying $2000 extra just because I wanted the navigation system, I am now averaging about 14 mpg thanks to my uncontrollable AC unit. After paying $29,000 for my car and now not having the expendable cash to maintain my vehicle. There it sits while the paint job oxidation is progressing. Infiniti if youre out there PLEASE REDEEM YOURSELVES AND MY FAITH AND PIMP MY RIDE.

These cars are comfortable, reliable and fun to drive. Infiniti has several models to choose from. From sedans, coupes, compact SUVs to full size, this brand has what youre looking for. Quality materials and precision engineering makes these cars worth their price. Infinitis luxury styled automobile stands out from the competition. Beautifully designed and loaded with tech these cars are great to own and drive. Enjoy your daily commute a little bit more driving an Infiniti. Its big enough to hold my family, our dog, beach picnic stuff and hit the grocery store on the way home. Also big enough to pick up grandma from the airport. And it can be upgraded to leather abs, power steering, park assist, auto breaking, and choice of exterior and interior color.

Infiniti has really nice selection especially the colors. They have beautiful interiors and lots of combinations. I really love the SUVs and the Sedans and have bought both before. They have the most beautiful cars out there. Infiniti is sleek, modern, but unpretentious. They are stylish and sophisticated, but without the fuss of many other high end models. I love the Sirius XM and sun roof options. But I wish other features were at a more reasonable price point. Bluetooth is cool too but Id love screen integration as standard. There are lots of opportunities for capacity especially in the SUVs. It fits people comfortably and is great for my family. I dont ever have to worry about anyone getting smushed.

On Sept. 2010, both headlights went out as we were driving home at night. We had to drive over one hour with high beams. As there is no Infinite Dealership close to us and the car was out of warranty, we took the car to a Nissan Dealership that has a Infinite Certified Mechanic. We found that we had to replace the whole bucket system which costs over $4000.00 for the headlights! We had it repaired and now one year and one month later, we had another headlight go out and we are looking at an estimated $1500 more for HEADLIGHTS. We called customer service and was treated unreasonably and with no help. No one should have to put out this kind of money for an Infinite M35 (2006) 70,000 miles. Rosa was the unfriendly so-called customer service agent we dealt with. We have to believe that Infinite has had issues with headlights and others have been burned with this kind of repair costs.

After having to hire a lawyer and constant dismissal from the dealership and Nissan North America we went to arbitration and won. In fact Nissan did not even show up for the hearing and called half way through the proceedings to offer to purchase back or vehicle at full price. It was ridiculous we had to go that far with them! For anyone else having shuddering, transmission problems I would recommend keeping at them. They know something is wrong with the car that is way they settled. We were awarded full price plus 3000. Towards legal fees under the California lemon law.

5 months out of warranty my 2010 Infiniti G37 dash has started melting and is sticky. The car was purchased brand new and the dash has only been cleaned with a dry cloth to remove lint. Two days ago I noticed a spot on the dash that had completely melted and then noticed the two small cracks on the passenger side. I have submitted my information for the class action lawsuit. Ive also had the driver seat leather replaced due to discoloration after 3 years of use and the exterior paint is chipping. This will be my first and last Infiniti.

My Q50 has 88,000 miles on it and is out of warranty. It has always been meticulously maintained. This week while parking the engine suddenly failed. The local Infiniti dealer inspected the engine and found that it had, in their words, a catastrophic failure. There were no signs of wear or burning. Something in the number two piston tore up. The oil pan showed large chunks of metal. I had expected this engine life to be at least 150,000 miles. Infiniti Customer Service response to my complaint was that the car was out of warranty and I will have to pay for a new engine.

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

My cars strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to drivers air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, Too bad, youre on your own. Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

It has been nearly 2 months since I have paid off my auto loan with Infiniti on a 2008 G37S, and they have not sent me my title. I have called and called, and no one has a clue: (a) where the title is, (b) when I can expect to receive it, and (c) what the problem is. They are completely inept. Everyone I talk to tells me something different. One person told me that I overpaid (the payoff amount I was given) by $650, and that they would mail me a refund check. I have not received that either. The reason why I paid off my loan early was because I needed to sell my car since I was moving to Alaska. The person I sold the car to has had it for 2 months without me being able to provide them with a title.No one at IFS cares. Every time I call, they are trying to get off the phone with me from the beginning because they do not have an answer. I have asked to speak with a supervisor and they tell me this is not possible. So what do I do? Sue them? How can I make them give me the title to the car I bought from them? They cant get any more money out of me so they have absolutely no motivation to uphold their end of the contract and send me MY title.

My husbands QX80 died, couldnt be started, couldnt be jumped (by a tow truck). It was towed to the local dealership. Consumer affairs (another sham) says that something is wrong with the computer and it will be $2700 to fix. This car is a 2015 and under manufacturers warranty and we purchased an extended warranty. Infiniti does not stand behind its cars or its warranty! Buyer beware! I will never purchase another Infiniti again based on this experience!

Infiniti has excellent performance and some of the most sophisticated tech available for production cars. There are several choices for passenger capacity across various models - mid-sized to large sedans, coupes and SUVs. The smallest are the sport coupes with front seat room, but tight rear seating for two all the way up to the very large seven passenger SUVs. There are some models with a wide choice of drive trains featuring, hybrid, natural and turbo aspirated, as well as All-Wheel-Drive. Within a model, such as the Q50, there are choices for a more a sporty look and feel, including more aggressive aero at the nose and tail. There are several tech and appearance options to allow for most tastes and budgets.

Infinitis variety is interesting and unique. Its appearance was silver with a big body. It has a wonderful shiny color that gleamed in the light during the day or night. Magnificent appearance. Its huge inside with lots of space available and optional third row for more seating.

I am so sad the new JX has the face of a growl. I was hoping it had the high rounded eyebrow like my 2004 FX. I really love the new QX but it is too tall for me. I was planning on purchasing the JX when it was released this spring but I really do not like the front of the car. I will not buy a new Infiniti this year. I will have to look at new vendors.

My EX 35 has 55k miles. Steering makes groaning/thumping sound when turning right and going over bumps. Took it to dealership (Lupient in Minneapolis) and was told this is due to problem with steering box and will have to be replaced at cost of $2,100. Asked about warranty and was told steering was out of warranty at 50 k miles and that existing drivetrain warranty (6 years or 70k miles) would not cover. Was told to contact Infiniti consumer affairs. Did so with same result. Steering is most critical system on a car (as wings are to airplanes); this car has not been abused and Ive never encountered such a problem in any of the ten cars Ive owned (4 of which have been Nissan/Infinitis). Ive found internet references to this problem with this car - this must be a manufacturer defect. Is Infiniti copying the GM strategy of rebuffing serious safety complaints until serious problems occur? I would like for infiniti to make good on this issue and help me repair this problem.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

Infiniti FX35 2012 - Fantastic car, good stability and handling in inclement weather and windy conditions. The controls on the steering wheel are also easy to use. The cameras are helpful in tight spaces as well. The built-in map program works fairly well but you need to pay to update it annually. The car can go almost 500 miles on a single tank of gas for a road trip. The car is a mid-size SUV that handles a lot of items in the cargo area. It is easy to pack different types of items. The car travels well for tall individuals 64 or so in the front sears. The Bose sound system is fabulous too. However, the car does not have intuitive windshield wipers. The exterior mirrors are not heated and they freeze over when it is sleeting. The little gadget box where the lighter is has no purpose as well.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

I have a 2005 Infiniti FX35 with constant brake problems, a bubbled dashboard and a driver’s seat that just split in 3 different areas. Ive contacted Infiniti’s consumer affairs only to be told that excessive weight on the seat is the reason it split. What?! I weigh 115 pounds - that is not possible. I am in the process of compiling information and examples of other owners who have the same problems. I am writing a letter to my states attorney general and also to the Better Business Bureau. I dont have the finances to keep replacing brakes every 6 months and the $3,000 just for the material to replace my seat.

I have owned an Infiniti 2004 Q45 with 62K miles that has been garaged most of the time. I intended keeping this vehicle as a collectors item. I also own another vehicle, so it has not been my main transport. Unfortunately, the vinyl around the sides of the drive seat has started to tear on its own. On inspection, the quality of the vinyl is very poor. What a disappointment for a car costing 64K. I will never buy another Infiniti product.

Where should I start. A few months ago my 2014 Kia Optima SX Turbo began to show condensation on the front driver side fog light. I took it to my nearest Kia dealership (Ourisman Kia in Chantilly, VA) and they were very prompt in helping out and nice. Great group of people and great service department. The service department changed the whole fog light assembly and the issue continued to occur. Ourisman Kia escalated the issue to Kia Headquarters to see what could be done. Within a week a representative contacted me and was very polite in explaining the process. The Kia representative explained that because we had already changed the fog light assembly, he had to escalate the issue to a different office. The representative stated that someone from that office would contact me within two or three business day. I talked to the initial representative on 10 August 2016 at 17:30 pm and since then I have yet received any phone calls from the other department that is supposedly handling my case. I have called four separate times (08/15/2016, 08/17/2016, 08/19/2016 and 8/22/2016) directly to the person in charge of my case and nothing. I have been able to talk to other representative and they have been very helpful, but they tell me they cant do anything because my case has been escalated to a different office. Im hoping to get a phone call soon, but for now worst experience Ive ever had with Kia.

Infiniti offers various models of cars that can fit the needs of a wide variety of people. They have SUVs, sedans, etc. Not only does Infiniti offer normal gasoline-powered cars, they also offer a hybrid of gasoline and electric fuel in order to help the environment. Infiniti has very green models. The appearance of their cars are very luxurious and definitely are appealing to the eye. The outside paint is sleek and shiny while the inside interior is soft and comfy. The overall design is smooth. The features of this car include computer controlled dashboards that allow a driver a new level of safety. There are also many options for Infiniti for personalizing and upgrading various features of the car. One can easily change the color of the interior and with the dashboard, set various messages and programs at certain times. The passenger capacity of Infiniti is perfect for huge families too. There is plenty of space for people to sit comfortable along with much-needed storage space for various things such as books, backpacks, supplies for vacations and etc. messages and programs at certain times.

So in all honesty, I have never had a dealership work so hard for me and give me such an amazing time! The g37xs is an amazing car except for one fact. my 2011 g37xS coupe had a transmission that was put in and out of production for 6 months... Not a good sign. Then I had it blow apart on me.. So here I was thinking I would get a brand new transmission which would be newer and not have that same issue... Well thats where I get pissed. I had another transmission installed under warranty, but it was a REBUILD FROM THE SAME 6 MONTHS!!!! That is telling me that the transmission they gave me was one of the ones that already was bad and blew apart and now they throw it in my car???? Needless to say my NEW transmission has had less the 100km and is starting to have issues again. Now Infiniti tells me there will be no chance to get another transmission installed as I am out of warranty now... This just pisses me off to a huge extent! I have loved Infiniti all my life! Had a G35 when they first came out and upgraded to the g37xS and loved it, but always had transmission issues. Now I feel like taking the transmission and throwing it at them! So if Infiniti wants to keep a great customer that has brought over 20 people to its doors to buy more cars, and they are listening, please contact me as I love Infiniti but this transmission has got to be fixed under warranty!

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

Infiniti offers a lot of room, comfort, design, technology, etc. It is one of the best cars that you can purchase for the price and the type of style that it is for a great vehicle. The Infiniti also has some of the best appearance and features. The technology within the vehicle is very nice and it has a whole lot of buttons. It also has chrome wheels as well as the sporty look on the inside and outside of the vehicle with leather seats. The upgrades on this vehicle is marvelous. It has various upgrades from the rims, radio system, Bluetooth, etc. and many more different features. The passenger capacity is very roomy. It has large cargo trunk and it is very efficient for the seating in the back and the front of the vehicle. It is a good and great product.

My vehicle is the G37 Coupe which is upgraded to the Q60 coupe which will be my next choice. Other larger models offered by Infiniti and all offer luxury, style and performance are QX60 crossover, Q50, Q70 AWD and more that come with premium packages that can be purchased or leased. Infiniti is awesome and nothing less than wonderful. It is luxurious and premium high performance vehicle with adaptive steering, digital transmission and the latest technology available. It runs smoother than imaginable. It has smooth sleek sexy lines and turns heads.If we are personalizing and building an Infiniti, I will choose the Q60 coupe. It begins with the V6 400 HP engine - digital suspension, direct adaptive steering, LED headlights, alloy wheels, personal technology inside out. Passenger capacity in my choice would be two rows and 4 passengers but remember its a two door coupe. I put the back seat down in the cargo area for my K9 passengers and they have plenty of room and are safe. Infiniti has other larger models with larger passenger capacity.

My 2007 FX35, which only has 50K miles on it, has several cracks on the vinyl part. Per Infiniti dealer, it’s a wear and tear problem. How would a luxury car seat wear just around 40-50K miles on it! I noticed online that it’s a common problem and mainly for the brick color. They need to recall this cheap vinyl, and replace it regardless of warranty.

Our 2004 Infinitys dashboard started bubbling 2 months after we purchased used. Started looking online and saw many others were having same complaints. We have contacted Consumer Affairs by phone email many times. Rude, not our problem attitude, too bad. They know its their fault and it shouldnt have happened. Loved my car, hate my dash! 2 hour deposition in St. Louis for lawsuit in May 2014. Hope they are finally held accountable for defect.

I went in to purchase a car and signed finance agreement on 1/24 though a First Investors out of Sacramento, CA. I was to pay about $340 a month for 66 months on a 2010 Kia Optima with a purchase price of $14,995.00. Interest rate was well of 17%. As I understood it that night, I was fully financed and ready to set up payments. I received a call from another finance company (Summert?) maybe 3 days later saying that they are working with Infiniti to get me finance and wanted to ask me a few questions. I told them that this must be a mistake because Ive already signed an agreement and have been approved for finance. I promptly called the dealership to find out what was going on. Well to sum it all up, financing fell through within 4 days. I offered to return the car in exchange for a refund of my $3,000.00 down payment on car. They insisted that they will get financing for the car. I went in 3 other occasions to return the car since financing was not happening. On February 22, 2012, due to the tag expiring, they offered the car again and they wanted to give me a loaner agreement instead for no cost. I returned the car the next day. They only refunded me the amount that was paid on a debit card, which was $1500.00. Based on the small print on the finance agreement, it says if contract is terminated by any event, the customer shall be obligated to return the vehicle to the dealer within 24 hours of the date of termination and the customer shall be liable to dealer for $1.00 per mile used over and above 25 miles per day average, plus any wear and tear or damage to the vehicle. I purchased the car at 40,900 miles and I returned it to them with 42,342 miles on 02/23/2012. I only received $1500.00 of a refund and should have at least received $2192.00. They were trying to get me to keep the car until they secured financing knowing that they had this small print in an agreement that I didnt have the opportunity to read or see after financing fell through because the contract was no longer valid after it fell through. This wasnt disclosed to me until I had the car for more than 4 days. I feel that I should be entitled to full refund do the fact that they tried to hide and withhold information from me, lender, and my Trustee Jon **. They were dishonest from the beginning to me and the lender. I am a low income mother of two going to college full time and cant afford to be out $1,500 and with no way to purchase a car to get around. I feel that they have enabled me in so many ways and now I can lose my job and funding for school if I cant find funds to purchase a reasonably priced vehicle.

Purchased a 2009 infiniti FX35, the car now has 60k miles. While driving the car it will rev up to 4000 + rpms shut down to idle and will not move until car is shut off and restarted. This is a MAJOR safety issue and a resolution needs to be resolved. Infiniti is aware of the problem and has a solution to fix some models of the FX35 but not all. Mine being one of them. We bought this car for reliability, while it has been a very reliable car this issue warrants a detailed response.

I bought the Q70 for its features but the exterior is nothing special. The car is very average looking and doesnt inspire the same excitement that a Mustang or Corvette would. The car is usually used just for commutes to work so the five person passenger capacity is more than I need. When I have given rides, passengers were comfortable and had space for themselves.There are so many upgrade features! The heated seats, navigation AND weather, and voice recognition are so amazing to have. Ive become so spoiled by the heated steering wheel, especially on these frosty winter mornings! The radar comes in handy, and the rear camera, and makes parking less worrisome. I have to even say the Boss speakers have converted me into a radio listener. Such a great sound. Like that option for AWD available, anti-lock breaking, and Sirius radio available. Love that there is a hybrid version available that gets get great mileage.

For the second time in over a year I have experienced the same issue with my 2010 G37S sedan. The steering wheel locks and the vehicle wont start. Lights work, most of the common electrical stuff work, except for the windows that wont go up or down. It seems to have something related with me not starting the car for more than a week in both occasions, I have been away on work trips for over a week. The first time the car was under warranty Infiniti claimed that it was a dead battery which I am pretty confident it wasnt because I had the battery checked just before that car was taken to the dealer. Now this past Monday I got back from a work trip to encounter the same problem, only thing is that my warranty had expired a month ago. This time I call roadside assistance, they try the most common things to see if the car would start. No response at all. Steering wheels still lock, they take it to the dealer. I contact Infiniti consumer affairs to let them know to express my anger and how disgusted I am with this issue. They gave me a case # and told me that they were going to try and help me out. After a whole week my car is still at the dealer and the service crew still has no idea whats wrong with my car.

Infiniti produces a good variety of nice car models. They make coupes, sedans, crossovers, and SUVs. I have had a good experience with my car and I would recommend Infiniti. Its a very reliable car. My car is a four-door SUV with stitched leather seats and can seat up to five people in two rows of seats. This car is nice if you carpool or have a small family. I wish there was a little more room though.. The seats are very comfortable and it has the option of including All Wheel Drive. I would recommend getting All Wheel Drive if you plan to go off-roading or live where it snows.

They have a very good selection of vehicles, plenty of stylish, good looking vehicles to choose from, with a variety of colors also. The vehicles have very good upgrade and personalization options as well. You can personalize them to fit you and/or your needs. With the latest in technology options. And they have many vehicles with different passenger capacities to fit anyones needs. Im happy with the passenger capacity of the vehicle I got. Theres plenty of room for all my passengers. Im also very happy with the appearance and features of the vehicle. Its a very stylish, sporty car. The features are good also very up to date with the new technologies out there.

Decent amount of models but need more in the large sedan category and more sport type cars would be nice. The large SUVs look like a remake of the Nissans. Though I know both are owned by the same there needs to be a difference if someone is going to be paying a higher price. The front looks amazing. Just looks like its angry and is ready to go. The on-board navigation and the whole system though is bad. The infotainment system Infiniti needs to be revamped because it is slow and old. The upgrade options are a little pricey but not as bad as other dealers. Some are worth it like going to the premium but the personalization could be better on them. Back seats have decent amount of leg room though me being a tall guy the person behind me can become squished between the seat. Plus when I get out, the auto bring the seat back can make it even worse and I have to manually stop it.

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

I recently purchased a 2008 Infiniti G35. It was in great condition all around except for some interior paint that was coming off on the inside door handles and on the steering wheel. I figured this was from normal wear and tear and I can live with it. I could possibly fix it up later down the road. Well after having the car for about a month, I noticed that I had paint coming off in my hands when I drove to and from work. I work about 11 miles from my home, only about a 15 min drive. Not far. The paint on the inside door handles and on the steering wheel was a rubber type of back paint, and it was literally coming off in my hands most of the time when I drove. Not normal wear and tear. I did a little research on this problem and it turns out this is a known problem with 07 and 08 and it was fixed in late 08 and 09 models. Great, Ill take it in since Im still under warranty and have them fix it. Before I take it in, I called Infiniti USA, their customer service number, and talked to a lady on the phone and told her about my issue. She told me that she has seen this before. It is a known defect, and to just take it into my local dealership and they will replace the parts. I read about this online and it was the answer I was expecting so I said thanks. The next day, I drove to Tim Dahle Infiniti in Salt Lake City. When I got there, I am told that this is wear and tear and is not covered. I explained that this is not normal wear and tear and is a known defect. He says he can no longer cover this issue, and when Infiniti has done it in the past, it was under a goodwill clause where they do it only for people that have had a long history with Infiniti. The service manager recommends that I contact Infiniti USA to see if they can approve it to be done. Well, I explained that I had already contacted them and they said to just bring it in. We gave them a call again. I get a different story this time, and have to file a request to have a specialist get back to me about this issue. About a week later, I get a call saying this will not be honored or covered under the manufacturers warranty. I specifically came from an Acura TL that I had previously owned to Infiniti because of this lightly better engine specs and on the recommendation of several friends and family members that have Infiniti, but I never had an issue like this with Acura. For a $40,000 car, you would expect a car dealer to honor the warranty that they put on the car, especially for an issue that is well known and documented. They even changed the interior paint in newer models so this problem doesnt happen anymore. With plenty of records online of people having this taken care of under warranty, I find it hard to believe they can do it for some cars and not for all. I am extremely unhappy with how this had turned out. I am hoping Infiniti learns from this and will cover it eventually but well see. For now, I will not recommend Infiniti to anyone again. If anyone knows of a way to convince them to cover this, or any other advice, I would love to hear about it.

Infiniti has issues with the transmission on the QX series vehicles. At 14,000 miles my new Infiniti QX60 had to have the transmission replaced. 4 months later and 7,000 miles, the new transmission need to have the valve body replaced. This should not occur on a new car nor new parts... I have requested that Infiniti buy my car back. This car is unsafe.

I understand cars having some issues over time, but the dashboard on my FX35 is completely a manufacturing defect. And it has been proven to be a vendor/supplier issue across the entire Nissan/Infiniti brand. Florida just had a class action suit won against Nissan for Altimas. There were two before this won in different states against Infiniti.My car currently is waiting for the Takata Airbag recall appointment. Why cant they replace the dash when they remove it to replace the deadly airbags? I actually would be willing to help cover part of the cost of the new dash since they already will have to remove it to replace the passenger airbag. What it comes down to it cars are a BIG purchase for MOST people. German cars dont have sticky bubble filled melting dashboards, so why is this a problem for Japanese car manufacturers? If I remember correctly Toyota and Lexus have similar class action suits. I honestly feel that at the very least, these companies should in good faith repair the shoddy materials at 50% of the cost.

I havent had my car a year. The CD player wasnt working when I purchased it. I found out that the circuit board was defective. The dealer says it was replaced in 03 but the problem still exists. It will cost over $1200 to replace the entire thing. I feel as if I was sold a lemon due to when the 7-point inspection was done, this issue wasnt brought to my attention. Now Im stuck with a useless car and will never buy another Infiniti as long as I live.

I purchased a 2013 M37S. I needed brake pads and rotors at 9,000 miles then rear brakes at 13,000 miles. Now I need brakes again at 22,000. This is ridiculous and unacceptable. I have owned many cars in my life and this is the first time I have ever needed brake repairs at this rate. I will never buy Infiniti again and I also own a QX60. I am going back to LEXUS.

I was stranded on the side of the road waiting for a tow for 8 hours without food or water due to Infinitis ignorance and lack of communication. Both myself and my wife missed work. When I started making phone calls to corporate and road side assistance all I received was the famous we are sorry speech. No one ever asked me what we could do to make this right. I have been leasing from Nissan Infiniti for the last 13 years and, this is how I get treated. Nissan Infiniti definitely lost me as a customer when my current lease expires.

I purchased a 2014 Q50 at end of February. I have been experiencing a terrible odor, that smells like body odor and onions, coming from the car. I have brought the car in to service and they were not helpful in the least. I contacted Infiniti consumer affairs and they sent an inspector out from Tennessee to work on my car. Its been 4 days and I was told that my car would not be available to me for another 5 days. I was given a loaner car but its really not that helpful as they gave me another q50. This car smells too.Infiniti told me they really dont have a solution. They changed the drain hoses from the sun roof and now they are working on deodorizing it. I honestly dont think this is going to work but they asked me to give them a chance. At this point I really have no options. This is supposed to be a high end car, over $40,000. Im experiencing headaches, and feeling dizzy when in the car. The internet has shown many people having the same problems with their Q50. I just wanna enjoy my brand new car but unfortunately, all I wanna do is vomit when Im in it. Please, any help is truly appreciated.

There are so many varieties. Im a very big fan of this brand and I have been a fan since the first time I laid eyes on this particular model. I would recommend this to anyone looking to buy a great car at a great price. The appearance is the best. Its interior styling is suited for anyone with class and style. The overall smooth touch of this vehicle sticks out from any other model. There are many upgrades from having a sunroof added to having leather seats put in. You can also have a front or rear camera added if needed. The passenger capacity has enough room inside for luggage and passenger. You can even carry a pet if you like. The seats adjust just fine.

Infiniti FX35 2006 the worst car I have ever owned - Within the first 80 mph, we drove after leaving the Infiniti of Chantilly, VA dealership. We began experiencing electrical issues with all of the instrument gauges that was not working, the cruise control kicked off and we had no brake or tail lights. Of course by this time the dealership was closed. A week later I was heading to meetings in Charlottesville,VA where they arranged to bring me a car and haul my dream car to Richmond for service. Another week later, they delivered the car back to me in WV. A couple months later, the rear back up camera and cruise control began not working again. Then to Charlotte, NC Infiniti, we have to arrange over night stays since nothing ever gets fixed in one day. WV does not have an Infiniti dealership. It is smart on their part as the extended warranty I bought has been the only saving grace. We have had to get a new windshield for the front as it just split one day, but of course that was not caused by the vehicle even though the bolts in the fender wells keep breaking loose and have been recalled for a flexing problem. The laser has been replaced, that controls the driving distance between cars for the cruise control, as it would stop you in the middle of the interstate driving 70 mph. The front lane change sensor has been replaced as it beeped constantly even in the middle of a black top road with no stripes. The whole dash bubbled and it was replaced. Both airbags have gone out twice now and sensors are replaced. Yet again, it was just fixed a month ago and I have no functioning air bags again.The back glass with defroster has been replaced because the defroster quit working. A while ago, new navigation system and new back up camera have been installed and is flickering again on the screen and changing from yellow lettering to blue and the camera just goes black when put into reverse! The drivers seat is so broken down now and it is uncomfortable to even sit in. The seat heater gets so hot as it almost burns through your cloths!Infiniti has been contacted with the representative Holly, that we were assigned. The consumer affairs in VA where we purchased the car with 9800 miles certified per-owned, and also consumer affairs in WV. The only offer we have received is that Infiniti will give us a lifetime warranty! I guess Infiniti really thinks that its okay that their product is a total joke and we can afford to spend $500 every time we take off from work and drive a minimum of 3 hours and pay out gas to try and get it repaired, which of course has never been repaired correctly or I wouldnt be so frustrated! What a joke. Why is Consumer Affairs blowing off issues like this? We filed a complaint prior to the two-year statue of limitations, but nothing has been done. Holly with Infiniti had closed out our case. We had it reopened and once again we will call you within three days. It has been over 4 weeks and they are not even returning our calls! At this point, I just want to give them back their lemon as I am a tired of working 60 hours a week, and I dont even know if my car will start up whenever I leave my office. And on top of that, I pay over a $750 car payment a month. What is that for? A Nissan product that is such a total piece of crap. Shame on you Infiniti/Nissan. Its no wonder why there are like 15 of these brand new which are still sitting on the lot at Infiniti of Charlotte. Good luck giving them away. I am very angry about poor customer service, as a consumer. And the lack of concern from Infiniti is making such terrible products.

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.My husband was going to buy me an Infiniti too (we got married April 1st) but after all the headaches of this vehicle I’m going 100% back to Lexus where they value their customers not only during the sell but throughout the entire time. I cannot support a company that cannot accept fault (accidents happen to ALL companies no big deal). It’s completely how the company handles it and this was hands down THE WORSE and they have now lost a life long customer and one that can and will use her voice to tell people what to expect when using Infiniti.

Ever since I bought an Infiniti G35 2006 Ive had nothing but problems with the POS mainly the transmission, I had it replaced with another tranny and now I have the same problem, I wish someone with the resources and time would sue this company for their malpractice, as well as VW. They have the same issues and know it but neither does anything about it.

Infiniti Financial Services input my data incorrectly from the dealership lease, resulting in not billing my company (it is a company car but in my name), and a subsequent car repossession. They did not email, mail, call the billing address, or the dealership, but claim they called my cell phone which I did not receive. It is now on my credit report ruining my credit score. They are completely nonresponsive after being bounced around to several “managers” including Jimmy ** who has never returned a call. It was clearly their fault and they are still refusing to expunge the repossession from my credit report. Everyone that I was in contact with throughout the process has been completely incompetent, unprofessional, and combative. I will not be leasing another Infiniti EVER, and will tell everyone I know to NEVER GET an Infiniti.

After putting a deposit down for a second hand q30 it took 3 months to arrive. The car is registered as a 2 litre even though it is a 1.5 litre engine. Had the car for 5 months and Infiniti still havent managed to get the DVLA to change the log book. I was told the VIP service was available when I bought the vehicle. Now I am told its no longer available which means a 4 hour round trip for a service. Windscreen washer failed and it took them 6 weeks to repair. To top it off wanted me to pick my car up from the service centre two hours away even though the courtesy car was from down the road. They could not drop my car to me. Good car but if you do not live local to a service centre I highly recommend not getting this car.

My Infiniti 2003 G35 audio finisher circuit board is defective, which causes the audio and temperature controls to be inoperable. Nissan North America/Infiniti Division issued a 2003 G35 Sedan Audio Finisher voluntary service campaign, but is only covering sedans manufactured up through August 21, 2002. When I called to take steps for the repair of my 2003 Infiniti G35 sedan, I was informed my car was manufactured in December of 2002, and was outside of their voluntary service campaign, even though the defect is a known problem to the 2003 G35 sedans. I am concerned for my driving safety, knowing the AC/Heat is running full blast for the duration of my drive. I commute at least 500 miles from Monday-Friday (not including weekend driving), and I know this will put a huge strain on other mechanical systems in my car, and I can only imagine my time is short, before my entire car is rendered inoperable. Without Nissan honoring this repair, or until I can afford to repair the defect myself, my car has no value even as a trade in. I will never buy another Nissan/Infiniti product, and will start my own personal campaign to convince other consumers, not to buy a Nissan product either.

Called Infiniti to report the problem about my fx 35. They refuse to fix and just blow you off. How IM going buy high-end car and with four years it start to fall apart? The dashboard is split in several area and the covering start to fall off. I had a honda for many years and must say I never a had problem. Infiniti dont care about their customer. If we dont buy these car then Infiniti corporate go under and I wont stop until they fix my car.

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

The company offers different variety of models so you can find one to fit your needs no matter what your priority is when buying a car at a worthy price for a great traveling vehicle. I wanted something safe to get me from one place to another and the car I got is very sleek and looks very fancy - like the bat mobile but safer and kids love it too! Theres a variety of colors available for inside and outside of the car and its easy to identify in a crowded parking lot. It fits about as much as most small cars - two in front including the driver and 3 in the back. When necessary it can fit more realistically.