I bought a 2020 Tuscan Ultimate on Saturday 5/23/2020 from Crain Hyundai Fayetteville and the salesman could not find the navigation SD card and said come back Tuesday and we will have have it for you. I came back on Tuesday and they had one but it didnt fit. He said, I will have to order you one and when you bring your car in for the window tint I will have one. Well took it in last Friday and no SD card. Asked about it and was told they would try and find one if they can. At that point am up set and contact Hyundai directly for one. They give me the navigation company number to call and I did. They were willing to sell me another one. I said no thank you. I want the one I already bought. I called Hyundai consumer affairs back and talked to a case manager named Vanilla and she stated she called the sales manager and he would take care of it and that was all Hyundai was willing to do. 3 week after I bought my Car still no navigation or Blue link due to navigation not working. I filed a Better business bureau claim and got a call from the customer relations manager from the dealership. Found out the SD cad was never ordered and that he personally would make sure it was done. Bottom line Hyundai didnt care and to me it will be the last one I buy. Hope I will get the cars features working one day as they should.

I purchased a new 2018 Hyundai Kona. After 15000 miles I needed a new transmission (it was covered) however my dealership did not have loaner cars so I had to pay for a rental, pay for Uber to get the rental, pay for the uber from the rental to pick up the car. Then to my surprise at 20000 miles I needed 2 new tires (which had 0 coverage). I was told to call Good Year. They covered the tire warranty.... Well 400.00 later I had 2 new tires for no reason except they were worn out!!! Hyundai basically said, Oh well!!! So the wonderful warranty they shove down your throat when you are looking is not all it is cracked up to be! BEWARE.

I own a 2013 Hyundai Veloster, first new car Ive ever purchased. My vehicle roof corroding due to poor manufacturing. Long story short Ive done the whole process for approval with the dealer (Ron **) and Hyundai claims the corrosion coverage is only 3/36. This is not what my owners manual says. It states 7/unlimited miles. Ive contacted Hyundai so-called customer care on now 5 different occasions. NONE of the people I have spoke with have ever contacted me back with resolution. The customer care line is a huge waste of time. No one there is capable of answering any question. They dont know their own manufacturers policy and procedures. It is appalling that Hyundai even claims them as customer care. Furthermore my 3-year-old vehicle should not have a roof that is corroding. Its super frustrating to be told that you cannot talk to anyone who can help. All I wanted was the time of day and someone to assist me with my concern. Instead I got the runaround for a month. A huge headache, super frustrated, no call back from anyone ever, and worst of all no answers. Do not buy any Hyundai product as they do not honor or even know their warranty policy. I will be heard on this concern as no one deserves to be treated like this.

This is my second Accent and on the first one the paint job on the roof of the car started to oxidize. When I bought this one I asked them if it was going to be a problem again. They assured me they had fixed the problem. Why did I believe what they said. My car is almost 4 years old and I noticed that the paint on the trunk is already starting to oxidize. I like to keep my cars for a lot of years and the last thing I want is a car with a bad paint job. I would not recommend this car if you are the person who wants a car that looks its age not like a car from a junk heap.

I have a HYUNDAI 2013 HYBRID SONATA. From as soon as 2 weeks after delivery, I knew the car wasnt right. Gas mileage never near supposed to be. Told due to break-in period. Hyundai engineers say no break-in period. Car hesitates, stalls, brakes lock as well crappy gas mileage. Well been complaining ever since after the break-in period. Then its the way I drive, weather conditions, etc. Finally a noise from the EV motor and then the gas mileage drops another 200 miles per tank bringing me to about 25 miles gal. The noise Im told is the electric water pump. One has been ordered and I ask, Can that be the smoking gun? The service rep. says no. Now being a lay person, I know more about these cars than I ever wanted to mechanically and obviously more than the mechanics employed to service. Common sense tells me theres a correlation and lo and behold so do the articles when I google water pump failure and hybrid though not Sonata. Yes hybrid. All my complaints and issue are shown to be part of the electric water pump again in different automaker but hybrid. Now theres 13,000 miles on car and Im sure this water pump was bad from the get go so what damage could it have caused to the hybrid system? I dont care to find out going after lemon law as this is the 4th time in and now I hope to be able to prove its not me nor the elements all cars operate under. The car is bad. My car mimics the problems found for the 2012 hybrid. Wonder if the first production of 2013 may have carry over issues. So anyone experiencing problems may want to wait till you hear the buzzing of the bad electric water pump. Its an obvious annoying noise. *I ASKED THE DEALER, REALLY, DO YOU THINK IM BACK AGAIN BECAUSE LIFE IS BORING? IF YOU DO, YOURE SADLY MISTAKEN. And no, its not found on computer or diagnostic review. They told me they follow the noise. So having it checked. I dont know how you could do this without paying on your own to replace. Just keep bring it back so you tally those request. Hopefully you meet lemon law outline. My $25,000 headache is a full time job tracking tach pictures at fill up and keep records... Good luck

I have been very happy with this car. I looked at several brands but for the money this car had every feature I wanted, plenty of interior room. Premium leather seating a great sound system, the car handles great...good looks at a fair price point.

Purchased car new a few months ago and since then the car sways dangerously at highway speeds. I have numerous time almost had accidents with this car going into other lanes on its own. Hundreds of people on many sites are complaint of the same issue and Hyundai is refusing to do anything about it. Its a huge safety issue and someone is going to get seriously hurt or killed.

On two occasions - 3 days apart - while braking to come to a stop, my 2008 Azera accelerated rapidly and only stopped when the car hit a pole and a curb. Damages were about $8,000. Only because of good luck, there was no personal injury. Police insisted that the car be checked by a registered mechanic. We returned to the dealer who replaced a faulty throttle position sensor - under warranty. Hyundai later claimed faulty TPS was not responsible for the uncontrolled acceleration. No other explanation was offered.

I must say that Hyundai of Metairie went out of their way to make things right. Mike Dugas not only fixed my car, but it was free of charge. One person in the service department dropped the ball and it had a domino effect. Just proves that businesses must have everyone on the same page to make things work. We spend so much money on our cars. They are a huge investment! Thank you, Mike and Hyundai of Metairie for fixing this.

I leased a Genesis. I made all the payments on time. I turned it into Lexus when I lease a Lexus. They claim there was excessive wear and tear because a lens had a crack. They state I owe them $608 for a crack they did not even measure with the ruler. I will never have a Hyundai or Genesis again. They do not bother responding to BBB. They just send a standard email.

I made an initial request for a warranty on the defective drivers side seat of my 2010 Hyundai Sonata with 15,000 miles on its odometer. The seat which collapsed in on itself has allowed metal beneath seat cushion to protrude upward causing uncomfortable and unsafe driving condition for driver. Hyundai has refused to replace the defective seat after three attempts on my behalf and has denied my third request, stating it is considered normal wear and tear. How could this be when the vehicle is only 2 years old ? I am requesting now from you, a fourth time, to replace the defective seat before I take further action. I hope you will stand by your product and warranty of which I am otherwise very happy with and reconsider my request to warranty the defective seat. Thank you for your help.

Not only is the initial cost of the built in navigation system a rip off, wait until you want to update the maps. Pay $35-$40K for a vehicle and then, in our case, Hyundai dealers wanted $169-$300 for a simple and inexpensive update. They take a few minutes, plug into a computer or have a disc and they have the update and then, with a straight face they want that kind of money. Next vehicle will have free updates or no navigation system. Sure wont be a Hyundai product.

My air bag light came on Thursday, 2/16/2012. I took the car to the dealer to find out if it was a fuse or something. They tell me I must replace the air bag for $1800.00 for the light to go off. Are you kidding me? Seriously? I know there must be a recall on the airbag (2005 Sonata). Im not the only one. Does anyone know of a recall for that year? Im being stumped.

I purchased a new Hyundai Elantra with hands-free bluetooth . We cannot use it because our cell phone will not stay paired to it.Hyundai cannot tell us what cell phones are compatible and can offer no solution to the problem. Spoke with dealer and Hyundai . Seems they have a system which can’t be used..

Bought 2012 Genesis in July 2012. By Nov. 2012 noted rough ride on freeway and streets with small bumps or cracks would feel like car bottomed out with absolutely no Shock Sense which is still a problem today. Right veering/pull to right very minimal at first but now able to change lanes within approximately 3 seconds. Always told no issue found until recently. After researching the pulling to the right issue, many Genesis and other Hyundai cars have this issue, either right or left. Got Hyundai corporate involved and last time in shop for alignment issue, I drove with service tech to show pulling right issue. He agreed it did pull (same tech who 2 months earlier said there was no pull and even hinges was within specs).There is a Hyundai TSB for 2012 year put out in March of 2012 for alignment issue and how to evaluate it. Right front camber always in negative. Also excessive wear on right front tire even though rotated regularly. Black soot on tailpipe within a few months of having car, always told all OK. On looking up gdi 3.8 engines found this is a problem with need to use top tier gas and supposedly will need to clean intake valves, etc. Just research on Internet very interesting articles about gdi engines. Bluetooth drops phones and have to pair again with different name for phone. Just replaced carbon filter in fuel tank as on filling up gas pump constantly clicking off taking 15 minutes or so to fill up. Hyundai blamed veering to right in December 2015 on radial pull due to bad new tire or tires. We got second opinion from other alignment store and then obtained from where tires purchased. No radial pull noted, suspected strut and camber as camber in negative.Hyundai stated had to tweet subfamily on right to get right camber within specs. Interesting. Still have minimal pull to right but now dont change lanes within 3 seconds or less. For the paint chipping, we scratched or scuffed it up which is not true. We saw the exact same car color and year with the same problem on the frame under the driver door sill. Immediate response from Corporate and about week from their regional manager. Would definitely not buy another Hyundai. So fed up with this.

Bluetooth has never worked since May 1 on a 2012 Sonata. Dealership threw me out and told me that I would get arrested if I go back. Even Hyundai told me you just have to deal with them.

I purchased a brand new 2016 Hyundai Sonata in March of 2016. In December 2017 the cars power steering suddenly failed without warning. I took it into my local Hyundai dealer who saw no issue with the vehicle. In March of 2018 the power steering failed again on a busy highway and my children and myself narrowly escaped being hit by a tractor trailer. Finally the dealership ran a test and said the EPS system needed to be replaced. I contacted Hyundai consumer department to file a complaint and was treated very rudely. At first they refused to offer a loaner vehicle for the time my car would be out for repairs but the dealership worked a deal out with Enterprise. I’m on so much mental distress and afraid of driving this vehicle l.

Hyundai in Newman, Ga was the worst experience ever buying a car. I was paying cash. Of course they talked me into the tech pkg and took me $2500 over budget. I was told to just finance that amount. Ok, fine, I said because I knew it would be paid off before the first payment was due. Well they didn’t like that and came back and said they couldn’t finance anything under $5000. Ok, still going to have it paid off quickly. Then they came back and said they wouldn’t finance anything under $7500. I had only taken one check with me. It’s a 4 hour drive. I told the guy that and he said to go get another check. I was walking away when my husband decided he was sick of this to find a bank up there and do it. After all this, it turns out the car I ended up with did NOT even have the tech pkg.I have never been so disgusted with a dealership ever! I will NEVER purchase another Hyundai again. Just not worth it. I hate having to see my car. They ruined what should have been an easy sale. By the way, the car was paid off within a month and they made a grand total $41. in finance charges. Stay away from Southtowne Hyundai!

I took my 2012 Hyundai Sonata Hybrid to the dealership for warranty repairs. The dealership kept my vehicle for two months before doing any repair. They completed the defective steering and denied the defective motor that went out at approx 58,000 miles. They did not respond to my request for a repair estimate or loaner vehicle. They did not call me to update me at ALL! I then received a certified letter stating if my vehicle was not removed from their lot within 30 days they would sell my vehicle at auction. My vehicle is not safe to drive. The defects were reported as soon as discovered while under warranty. I am obtaining legal counsel and would advise anyone who has to deal with Hyundai to do the same. They are unethical and their threat against me is unlawful. This has been probably one of the worst experiences in my life including my battle with cancer!!!HORRIBLE company from service department - dealership - to Hyundai corporate. They know their motors are no good yet deny warranty across the board. They recalled approximately a half million Sonatas for the same problem mine has. The motor seized and they are blaming the owners for lack of maintenance. I had regular oil changes every 3000 to 5000 miles. DO NOT LET THEM GET AWAY WITH IT - GET AN ATTORNEY.

The price for Blue Link Remote and Connect Care is borderline illegal and absolutely egregious. Over $700 a month for complete service for 3 years is insane when other companies like GMs OnStar is free. This is a horrible way to do business and a sure fire easy way to lose repeat customers.

Hyundais look great. But they are like a beautiful apple that is rotten inside. This is concerning a 2012 Hyundai Sonata SE Turbo. I have owned Hondas all my life, and have been extremely happy with their reliability. I had a Honda Civic that I sold at 115000 miles and the only maintenance I had to do was change the oil, muffler, and brakes. I then had an Acura RSX which I traded in with 92000 miles where I only had to change the oil and brakes. My next vehicle was a Honda Accord which I sold with 184000 miles on it. Again, the only maintenance I had to do was oil and brakes. I was going to purchase another Honda, but I fell in love with the styling and the horsepower of the Hyundai Sonata Turbo. I had reservations about purchasing a Hyundai because I remembered the poor quality of Hyundai vehicles throughout the 90s. I decided to take a leap of faith and buy a certified pre-owned which came with the 60k bumper to bumper and 100k powertrain warranty. I figured if Hyundai offered this type of warranty, they must build quality vehicles. My vehicle had 41k miles on it when I purchased it. I have had the car 2 years now and have had nothing but problems with it. The Carfax report showed this vehicle had the Lower control arms replaced (before I purchased it). Since I have purchased it I have had the following problems.46771 miles - Transmission Sensor failure caused the transmission to jump between 2nd and 4th gear and also cause the engine to shift very hard with a big thud. 48619 miles - The Engine failed and the motor long block was replaced. 48886 miles - Coolant was leaking. Replaced hose clamp. 49216 miles - Check engine light came on. Code p0076. Pin 1 was not connecting to solenoid so this was corrected.Somewhere around this time, I called Hyundai to complain about the poor quality of this vehicle. I was assigned to a specialist who was going to help assess why my vehicle was constantly in the repair shop. I do not recall his name. He called me to tell me he had spoken with the service Manager at AutoFair Hyundai in Manchester, NH where I purchased the vehicle. The specialist was unapologetic about my problems and treated me like I was wasting his time. In fact he ranks as possible the worst company representative I have dealt with in my lifetime. He said everything checked out and they did their due diligence with the vehicle. I informed the gentleman that I wanted a new vehicle. He scoffed at the notion. He stated that I had a warranty to cover anything wrong with the car. This was not satisfactory to me because my time was valuable and if the vehicle was malfunctioning at 46k miles, what would happen as the parts aged? The vehicle I purchased was clearly not manufactured properly. He basically told me again that the warranty was in place and that is all I would get. I informed the specialist that I am a recruiter who speaks with over 100 people per week and I would make sure to tell everyone about the poor quality and poor customer service that Hyundai provided. He said, thats fine and the call ended. Clearly this gentleman did not care about me or my situation and didnt care that Hyundai made a very poor quality vehicle.Continuing on with the repairs made to this vehicle. 51670 miles - Rattling when traveling in the city. Stabilizer end link replaced. 58285 creaking when turning. Axle joints replaced. This was all performed under warranty. It didnt cost me anything monetarily, but it did cost me a lot of time taking the car to the dealer and having to get rides to and from the dealership. Sometimes I waited for the vehicle if it was only going to be a couple hours.Since the warranty expired, I have had to replace the sway bar links at 74000 miles due to rattling when driving over bumps. The creaking that was supposed to be fixed by the replacement of the axle joints has gotten worse. I believe the strut mounts are the culprit. In addition, when I start the vehicle in the morning, the engine is having a bit of trouble turning over and is shaking for the first 10 seconds or so. Also, when I start the engine, there is a rush of liquid in the dashboard. I would venture to guess this is due to a failing heater core. Another issue is the transmission is downshifting into 4th gear very hard. The vehicle now has 80500 miles. It is acting like a vehicle with 180500 miles.More repairs at 80500 miles. Housing around the thermostat was replaced due to leaking coolant. Tube leading to oil filter was cracked and leaking oil. Engine head warped. Hyundai doesnt care about its customers. The warranty is bogus. The technicians diagnosing the issues at the dealerships have very little knowledge of the vehicles and take forever to diagnose issues - at the cost of $125 per hour. Beautiful design, very poor quality.

As my car came to end of lease, I called Hyundai twice. They never told me there was a fee to return the car early -- I returned it 20 days before end of contract and they tell me that now that there is a $400 early termination fee, plus if the car loses money at auction, I am liable for that amount, too. The car was over on miles, which is why I called (twice) before returning. Whether its sitting in my driveway or on their lot, I dont know why that would matter, and as far as them losing money at auction, I cant control that. Predatory.

I purchased a 2012 Tucson on 10/3/15 (yes just last week). I had the car NO JOKE 4 HOURS and the car began stalling out. The dealership came to pick it up that day, 4 hours after bringing it home. They have had it since. They still have no idea what is wrong with my car and I am getting the runaround. I bought it from a Chevy Dealer, did a trade in on my 2011 Chevy Cruze, which was mechanically sound/perfect. Now, the dealership tells me they had to send it to a Hyundai Dealership for further review. HELLO my father has been a mechanic for 20 years. A GM Mechanic (he lived in another state or I would have him fix it). He knew exactly what was wrong - electrical/computer issue. Once the car reaches a certain temperature the car shuts down. I relay this to the dealership and they treat me like I have no clue. Come to find out after them spending 4 long days on it, its a computer/electrical issue. I cannot believe I am going through this with a new purchase. I am stressed, pissed and paying for a car I cannot even drive/let alone have for more then 4 hours. Lastly, today I found out that there is a recall on this car. I told them I dont want this car anymore. I do not feel safe and to put me in something else. They flat out told me no because they will fix my car. Oh yeah fix my car? WHEN! I am still waiting.

Previously owned a used Tiburon that lasted more than 10 yrs as a daily driver. Drove it on all kinds of road conditions - why I chose to get a Veloster. Fuel economy is great, handles the road great, plenty of cargo room, looks sporty, bought for a reasonable price. Everything a 63 yo woman could want!

A swamp-like smell was coming from ac. First time tech changed cabin filter; smell got worse. second time they cleaned out ac system with a chemical. smelled chemical for weeks & then mold/mildew odor retd. So third time they performed a neutralization & deionization which resulted in an intense foul citrus odor. fourth time they installed a frigi-clean evap foam, new air filter & deodorization of vehicle interior which has resulted in another intense foul odor causing breathing problems.These foul odors were making me ill giving me a headache, burning eyes, throat & allergies & asthma. I told them from beginning I have these medical issues. after the third try I was told by service mgr troy that they had done all they could to resolve problem. after confronting him re: my displeasure he said he would call his people at Hyundai to see what they wanted to do. Next thing woman who sold me car is calling me??? I bought this Hyundai elantra 2013 new in 5/2012. I said I wanted to meet with the owner of Hyundai dealership. I had an appt on Sat to do so. I arrive on time Sat & am told by saleswoman owner left at 3 pm day before & will not be in. I was livid. So now general mgr comes out to talk to me in a private office & then the service mgr joins us & listen to my complaints & then tell me they have another procedure (4th one) that will take care of problem. They gave me a loaner where previously I had been refused one when requested. I work full time & have been inconvenienced many times having to take days or half-days out of work or inconvenience someone to take me to drop off & pick up car to be serviced b/c I was never told until recently they had a shuttle service.I have filed a complaint with Hyundai complaint center; waiting to hear from regional office & have also filed a complaint with the better business bureau. Unfortunately my car is paid for or I would park it on dealership doorstep while I filed complaints. the car looks beautiful on outside but like some people looks are deceiving & rotten on the inside. This car is a lemon. I want a new car or my $ back. I have two friends who purchased a Toyota car the same time I purchased my car. they have not had this problem. Im totally angry & frustrated & feel like they are jerking me around & know this car is a lemon.

My wife purchased a 2006 NEW Hyundai Sonata. We have always been avid AM News Listeners and from day 1 the radio was worse than Poor for AM. We complained and complained and all they ever said was that the antenna in the rear window was a poor design for an antenna and that was the problem. Well, my wife just purchased a New 2014 Hyundai Sonata and I took the 2006 - since I drive far less miles annually - and now I was determined to get to the problem. When I would drive the car sometimes going over a bump on the road would instantly increase the radios reception but it would last then go back to crappy again. Sometimes as I would start the car and back out of the garage the reception would be great - then 5 minutes later it was back to crap. One day, in the garage, as I was backing out - the reception was jumping back and forth from Poor - Good - Poor to Good - so I whacked the dashboard over the radio with my hand and there was DEAD SILENCE. I turned the car off and then back on and the radio came on but with the typical Weak reception.I purchase the Haynes/Chilton Auto Repair Guide, for the 2006 Hyundai as well a CD Hyundai Shop Manuals, and watched several YouTube videos on how to remove the radio. With the radio removed and exposed - but connected - I started wiggling/moving the antenna cable around and sure enough the reception would go to Great - Poor - and NONE. As I was holding the radio with one hand and changing the station with the other hand I also noticed that if my hand squeezed or put pressure on the top and bottom of the radio - on the Antenna connection side - (in order to hold the radio) the Reception might also go from Great to Poor to None.I could see that the antenna cable connector was CHEAP looking with the center core of the cable soldered - but the Ground wires were crimped and DID NOT look there was a good connection. So I went to Radio Shack and purchased another Motorola Antenna Connector and re-did the connection to the cable. With the radio still exposed and the antenna cable connected with the new Radio Shack connector the radio sounded great. And squeezing didnt seem to have any effect as before. So I put the radio back in and left the pods on the sides of the radio disconnected - temporarily. The measured depth of the New Radio Shack Connector was slightly Longer than the original Cable Connector so it was putting some pressure on the cable and the connection and the radio began to act -up again when installed so I removed the radio (which removed the pinching pressure on the cable) and the radio worked fine.So now it is possible that there is a bad connection, internally, on the Female part of the Antenna cable connection to the radio. I tested the continuity for the Ground and hot points to the cable connection - while I had the radio out and they tested OK - but the test was not under a pressure stress, either. So the bottom line is that Hyundai Continues to LIE and ** about the AM Radio Problems with the 2006 Sonatas. Unlike the most recent excuse from Hyundai Service at Lester Glenn in Toms River, New Jersey, the problem is NOT with the Rear Window-Designed Antenna - its the cheap Connectors, Crappy Radios and the ** Service people who dont want to do their job of fixing your car under warranty.My wife took out the 100,000 miles / 10 year Bumper to Bumper Extended Warranty with Hyundai when she bought the car so now - After 6-8 Hours of MY TIME and the expenses to buy workshop materials - I am going to raise Hell with Hyundai USA!

Well I had reached the 100000 mile warranty and engine failed. It is a 2014 Hyundai Elantra. Hyundai consumer refused to pay for another engine. This is BS. I am still paying on my car and this should have never happened. I will never buy another one. I always kept up with the oil changes!

On June 13th, I noticed a rattling when I stepped on the gas of my 2008 Hyundai Sonata. By the time I got to my destination, the car was making such a horrible noise; there was no way it could be driven further. I called the Hyundai customer service number to arrange to have the car towed to the dealer and to make sure my warranty would cover the issue. I was assured that I was still covered under the 10 year 10,000 mile warranty. The following morning, the tow truck arrived and took the car to the dealer. Later that day, the dealer called me to inform me that I would need a new engine and that my warranty would not cover it. The engine would be a used one with 71,000 miles on it and would cost $5600 not including labor. Of course, I immediately called Hyundai and was told that I was misinformed the previous day and that I did not have the 100,000 mile warranty because I was the second owner. They assured me that they would cover the tow and the diagnostic charge but they would not cover a new engine. The reason I bought the car and not the Nissan Altima, which is a much nicer vehicle, was for the exceptional Hyundai warranty. I spent the next few hours on the phone with quite a few rude customer service representatives before I reached a supervisor. I stated my issue for the umpteenth time and he once again told me that despite the fact that the car is only four years old, it is not their problem as the warranty is up. So basically, Hyundai is saying that it is acceptable for a four-year old car to have a blown engine and too bad for me. I am a single mother who has recently been unemployed and I am still paying for this car. Suffice it to say that I will never buy another Hyundai again and I will certainly let everyone I know what my experience has been.

While driving down a busy highway, my engine went out. After having it towed to the local service department I was told it would be two weeks.. 8 weeks later my car is still not fixed and every week they tell me they dont have time to get to it. I can no longer afford a rental and I am in jeopardy of losing my job, I am to travel between three locations and can not possibly do that now. Today I received a recall on my engine, how are they just now sending me that??? I can not believe I am being treated so poorly. How is it that a company can sell you a piece of crap and then give you the run around on getting it fixed..

Buying a Hyundai was the worst mistake of my life! Too many problems. Now after 44,000 miles my air conditioning is going out and I was told that my warranty has expired. Never again will my family purchase from this company again!!!! I hate having to give them even one star.

I was a Hyundai customer for almost 15 years. I really liked my 2015 Genesis and was looking to get another Hyundai potentially upon turning in my lease. The dealership I leased from called me constantly to bring my car in early and told me I could get a better lease. I went into the dealership and they had nothing to offer me for a better lease that was close to the car I had and in fact they were quoting me a $150/month more for a lesser vehicle! Even after I left the dealership without a deal the same dealership kept calling me to come in as if they didnt know that I had gone there already. Terrible service! On top of all that, I tried returning my lease after finding a better deal and service at a Mazda dealership. All the local dealerships refused to take my car in at first! Finally, after a variety of different calls I was able to get the closest dealer to take my car in. Such a ridiculous process that I would probably not lease another Hyundai again.

We have a 2019 Hyundai Kona with just under 20,000 miles on it. We purchased this vehicle for our daughter to go to work and school. The back seat has started to fail at the seams. Hyundai says it’s not defective and will not cover. I also have a Honda van that has 160,000 miles on it without a single seat issue. I will never purchase another Hyundai and will tell everyone I meet to avoid at all cost. Extremely pour customer service.

Problems with 2015 Hyundai Tucson - only had it 3 months. I took it in to have them look at it and they said nothing was wrong. It shakes when you stop at a light. I hope they can take me serious. I hate to have to get rid of it. Really disappointed.

Their website has an online test drive schedule system and when you get to the dealership the best answer they can give is we just sold the car, Whats the point of having an schedule ahead system if they cant even make sure there is a unit available for the customer to test drive... Well sir we are in the car selling business a mediocre manager replied. So, because you are in the toilet sales business you will just sell me the toilet you have in your office, right? This brand is a joke.

I have had quality roadside assistance with every luxury brand - BMW, Lexus, Mercedes-Benz, and now Hyundai. I would give Hyundai an F - unbelievably bad response time, client interaction, and roadside assistance partners. Wow, I let myself get talked into this 2015 Genesis V-8 and will never buy another Hyundai product again, period. One problem after the next. Now my high-tech battery shot craps. Ive owned the car for 8 months and bought it brand new. RUN away from this brand. They are trying to play in a league they are not equipped to play in.

I have a 2019 Veloster with the Silver Coverage Plan which include electrical repairs. My car would not start after just parking it less than 5 minutes earlier. I had it towed to Happy Hyundai in Oak Lawn, IL and two days later I was informed by Hyundai that my car needed a lock cylinder and ignition switch but it wasnt covered by the warranty because it appeared to the mechanic that force was administered but in the same breath the mechanic told me to use a screw driver to start my vehicle. This Hyundai Dealership and manufacturers warranty are unethical. Im sure a recall will surface about this same issue but until then, customers will be held responsible.

They have held my title for 4+ months with no resolution! Ridiculous and terrible customer service. I am now stuck in the middle of trying to get this title to my new creditor because they have hung up and wont respond to my new creditor. They hang up on them. Despite the address on the back of the check, the letter, and subsequent 2 letters petitioning for them to send the title from April of 2020 nothing has still been done. Even upon contacting them today, via phone, they say its stuck, Ill send an email to my supervisor and the title division to get the title sent. So ridiculous. Hyundai should be aware, that at least for me, this will keep me from ever using their finance arm again and as many of their deals are if you purchase through them itll definitely drive me to another brand.

I bought a 2016 Elantra GT right off the lot. I was so proud. My first brand new car. It did great until it reached about 12,000 miles. Then it decided to quit starting. I had it towed to the dealership. The service department was helpful... at first. They did change something with the start button and I picked the car back up. One day later, same thing. Couldnt get it out of my driveway. This started happening June 13, 2016. Since then my car has been in the shop non-stop, except for the 4 times I picked it up and became stranded at various places because it wouldnt start. I went through the BBB as required by Hyundai. The BBB determined that the car needed to be repurchased or traded for the same model. Hyundai offered to repurchase the car in August. I completed all the paperwork requested... every... single... time. The repurchase was supposed to be completed today October 21, 2016.I have called and called every number for Hyundai--no one can help me. My case manager, Kris **, is always out of the office and has called me once. No e-mail, nothing. I have had to rent a car out of pocket for the last 3 weeks, maxing credit cards and cancelling trips with my family. I have never felt so devalued in my life. I dont think Hyundai understands that even though my payment was small to them, not having a reliable car has caused a huge amount of stress for me and so much hardship on my family. As a single mom of two great boys, we have had to cancel trips and reroute funds for the rental car. I am a teacher and have to get to work. Communication would have made a terrible situation much more bearable. Worst service ever... I will never recommend buying a Hyundai to anyone. Please dont. They do not stand behind their word.

Lots of PEPS, cool styling, 5 star rated for survivability. What more could you ask. This is a 2017. My previous Tucson had over 224,000 miles when I traded in. I am 62. My older son is 62 1/2. My youngest so is 63. We all fit and ride comfortably. I live in Arizona and i actually get cold from the AC. Even when it is 115 degrees outside.

In 2011 I purchased a Sante Fe with the in-car Navigation System. The day we drove the car off the lot the maps were out of date. I contacted the dealership and was told it would automatically update. Two years later, we asked again and were told we had to pay $200 to have the maps updated. Now, the car is 3-years-old and the navigation system is so bad it is dangerous. We dont even turn it on. For $200, we purchased a Garmin with free lifetime map updates. So we now drive a Sante Fe, with a built in navigation system, and a Garmin attached to the windshield. Friends are shocked at what we have had to do.Why is Hyundai doing this to their customers? I tried to speak to Hyundai Customer Connect System Lead Laura who gave me nothing but attitude. How outrageous to charge what you do for the system, then expect us to pay $200 each time it needs to be updated. Are you crazy??? Im done with Hyundai. Oh yea, did I mention that the Sante Fe was my third, and now last, Hyundai purchase.

Very angry with Hyundai Motor America. At the end of February my car had a warning light (the only one ever) Hybrid battery low, stop do not drive. After 2 days hunting for a battery, we replaced the battery only for it to be completely dead. Had it towed to the dealership. They run a diagnostic on it and tell me that it needs a power relay assembly kit replaced. Ok, so we have that replaced. The next day I call and they say, Well we replaced it but your engine is locked up! BULLCRAP! I have been going back and forth for over 2 months with Hyundai Motor America only for them not to stand up to their word!HMA called dealership to have them drop the oil pan and look for metal fragments, well guess what? They found metal fragments in my oil pan. Even knowing that these metal fragments are in there they are still denying my claim and refuse to replace my engine. They say my car is not part of the recall, imagine that! Is anyones car actually in the recall... I am so **! They are worthless liars! Would like to have an attorney to contact us all.

I purchase a 2020 Hyundai Kona, in Aug 2020, and the exterior black trim around the doors, windows and rear liftgate have faded! I took it to the dealership and was accused of waxing them, thus making them fade? Does that make sense? I called the Hyundai customer care department and opened a case only to be told you waxed it and they will not do anything about it! I didnt wax them, but now I have to live with it. BEWARE OF HYUNDAI PRODUCTS! I have the 2020 Kona Ultimate with faded black trim! The family that they claim you belong once you purchase a Hyundai doesnt exist!

I had a rotten experience with service. My brand new vehicle started to rust in the trunk immediately after I bought it. I took it to service. They identified the problem. They tried to correct it and it didnt work. It took so long that by the time they came up with a solution they told me my warranty was up. They just said, Sorry these things happen and in the end I would never endorse anybody to go to Hyundai Canada with this kind of service and product.

I bought a 2007 Hyundai Elantra in 2012. In 2013 I started having problems with getting the car to start. I took it to the dealership and was told I needed to have the Immobilizer Module fixed. I paid $400 to have them replaced and I was told I would have to wait for the little security symbol to appear on the dash before turning the key so the car would start. Even months after having this fixed it would still not start even after waiting for the stupid symbol to appear. It would take several tries. Then a few months later one of my back passenger door handles broke and you couldnt open the door. Fine, whatever... no one ever sits in the backseat anyway. Then the A/C died and I wasnt paying to have that fixed. Then in July 2015 I am driving down the freeway and I felt a thud and thought I had run over something. I looked in the rear view mirror but there was nothing on the road. I got to my destination and when I restarted the car, the engine light was on. I really didnt want to take it to the dealership so I took it to a mechanic and he scanned it and a code for the Shift Solenoid came up. He suggested I take it to this transmission specialist place. I ended up paying $1000 to have the Shift Solenoids replaced. A week later, Im driving and feel that thud again. Back to the transmission place. They tell me that it could be something internal with the transmission. Nice to know after I just dropped $1000 on this piece of **. I finally take it to Hyundai and leave it with them for the day. The service guy calls me and gives me a list as long as my arm of things wrong with the car... one being that the transmission is failing and the Immobilizer Module that I had fixed in 2013 needs replaced. In total, it was going to cost $5000 to fix all that was wrong with the car. EFF THAT. I went and bought a new car and it wasnt a Hyundai.

We purchased a new Hyundai in December of 2013 from Hall Hyundai of Elizabeth City. We had oil changes done in excess of requirements and used the best oil always. As time went along we noticed our car kept getting louder and louder as we drove. I took it to Hall Hyundai of Elizabeth City to have it looked at. The service dept. girl (Aamanda **) had me come out and look at something dealing with the tires. She showed me that the tires were wearing out in a choppy manner on the inside of the rear tires and that was what was making the loud sound as we drove; and that we simply needed to get a complete realignment and new tires. But then, thankfully, she showed me that the front tires were doing the same thing. The reason I say thankfully is that as soon as she showed me that, I immediately knew that this was not an issue that I should have to care for. It was a defect in the Hyundai Elantra suspension design and that they were trying to pass the blame and cost and problem ownership on to the consumer, and absolving themselves of any responsibility of causation through their own product design. After we went back inside the service dept., she tried to blame it on that I might not have had the tires rotated up to requirements. But she wasnt thinking properly again. These tires only rotate front to back and back to front, not side to side; therefore negating the thought of non-rotation problem causation. For it was happening in the front and back tires, which it would still have happened even if we rotated the tires everyday. Then, I said to her that this was a deeper problem and that tires were junk and that it wasnt the need for me to have a realignment. After that she went in the back and I never saw her again. So I left my name and number (of which she already had) with an elderly lady at the back service stand and asked her to have Aamanda call me when she figures out whatever she is figuring out, and she never called me. Subsequently, when I got home, I researched on the internet this issue and I found very many reports of the same problem dating back many years. Some of them mentioned in their report that they did have their proofs of tire rotations as needed and that Hyundai still blamed it on the car owner. My question, if it was an issue of the car owner not doing things properly as Hyundai dealers and Hyundai itself contends, how is it possible that it is exactly the same issue happening to thousands of Hyundai owners over a span of years? Simply put; its NOT anything that the consumer is doing wrong, and IT IS an issue that HYUNDAI has ownership of (it IS an issue concerning a defect in the suspension of the automobile ~ FACTLY), and they need to be made and forced to rectify the problem with all owners that are dealing and have dealt with the issue.

I own a 2013 Hyundai Sonata. I can promise you I will never own a Hyundai again. My car has been at the shop 3 1/2 months none of the recalls have been checked. The car still cuts itself off. Hyundai keeps calling and telling me that they fix the issue only for me to go test drive the car and it still Loses power. They keep telling me it’s one thing charging me an arm and a leg And the car continues to lose power. First they told me the engine needed to be cleaned charge me $350. Test drove it still losing power. Then they tell me it’s coil pack number 3 charge me $280 to remove one bolt. Needless to say that still didnt fix the issue. Then they tell me it’s coil pack number 4. Another $280. Guess what the issue still isn’t fixed. They refused to fix my car And want to charge me $910 before they release my car to me. None of the things they told me was wrong with the car fixed the issue. I’ve missed over 30 days of work because we are down to one car. Nearly $4000 between missed work and repairs that never needed to be done. Hyundai is putting me and my family at danger along with other families with their vehicle. I’m guessing until someone gets seriously hurt or dies it’s not their problem.

Hyundai is NOT committed to the safety of its owners. Despite a nationwide recall on my vehicle model (07 Sonata) due to malfunctioning air bag systems, the local dealership instead tried to blame my cars erratic air bag on/off indicator on an electronics short/seat belt issue and extort $360 from me to repair it. Calling the Hyundai Customer Care Center resulted in plenty of canned answers and false sympathy but no resolution. Very disappointed by the total lack of concern and support for this vital component; its not like Im trying to get a free upgrade or anything... just working airbags!! I guess thats too much to ask for Hyundai.

Took car in - eng. light on, abs, 4 wheel light, esc light on. First off they charged me 150 to diagnose eng. light which should have been covered under warranty because light was on. Second abs, 4wd, and esc light was on due to and to have car inspected the dealer claims car wont pass inspection because of brakes and rear tires (they did same last year - when I left that dealer and went to a local Ford dealer the car passed with no problems. I couldnt take the car to the Ford dealer this year because eng. light was on). Wheel speed sensor (which they replaced last year [other side]) dropped off on Monday 4/20/15. Was called on 4/24/15 car was done picked up car on 4/25/15 cause I work 2nd shift so did not get call till midnight when I got home. Went Sat. morn to pick up car - drove car home.While getting ready to go to work noticed oil on back window, tail gate, and rear bumper. Looked in motor compartment and noticed oil around and on motor. Checked oil - the level was up so guessed they didnt clean up oil from changing valve cover. Called dealer. Explained problem. They wanted me to bring car back. Said I couldnt because of work and never make it by the 6pm time he gave me. I told him what I thought it was he asked to check oil level. Told him I did and level was up. He said ok to drive but keep eye on oil level and to call Monday morning to make arrangements to bring car in. Did as instructed - called on Mon. morn.Was told to try to have car towed. Tried to find tow truck - only one the dealer suggested was 200 and about 3 hours. Called dealer back. Explained to him about tow co. and explained to him that I looked under car and that there was no oil under the motor but there was oil dripping from where they put the new axle in. He told me not to drive the car in but to have it towed in. I asked him who pays the tow bill. He stated I have to. I told him it was where they fixed it why do I have to have it towed in. His statement was until they find out the problem was it was up to me to get it in. The dealer called me on 4/28/15 - stated that the leak was from the axle that for some reason that the axle would not lock in. I asked him then who pays the towing bill, he stated to bring bill in but he doubts they will pay.Third oil leak in motor, they said was valve cover gasket was leaking again (replaced last year for same reason). Also when I dropped the car off the week before that there was a chirping noise in the front of the motor. The dealer claimed it was idler pulley and replace it now. The motor knocks real bad. The dealer said it was my fault for not having oil changed on a regular time frame, I told him that it was changed on a reg basis. He told me that the oil filter was full of sludge. I told him that You show me one motor that at 97000 miles that doesnt have sludge in it.He got pissed off and wouldnt talk until I asked if he was still there on the phone. He told me to bring in receipts for oil changes. I dont have all because there were times I changed oil and filter myself. He told me that I would have to pay to have the motor torn down at my cost at three hours labor and if there is any sludge in motor that I would have to pay them for the repair. Every time I take car to this dealer I always have problems and no other dealer will do the work on the car because of the warranty and the extended warranty. Sorry. Tried to be short and to the point as possible.

End of last year Nov 2011, I decided to buy a new car for my wife. Considering the economy was not so good, we decided to find a car which has low fuel consumption in the category of 1.6 and below. After making various market survey with the explanation from salesman from various model, we decided to go for Hyundai i10 1.25. The consumption is around 18 to 22 km per litter according to the salesman and it is stated in the technical brochures 5.3/100km combine fuel consumption. Due to that, we bought the car. It was delivered to us on 21st of November 2011.On the first day of delivery when I drove the car home on the highway, the car suddenly stopped. Luckily, there was no car behind me. I started the car again and drove it and it has no power. Due to it is near by my house about 4 km, I decided to drive slowly back home and call for Hyundai technical people to take back the car. About half a day, the Hyundai tow car came and picked the car for repair. After about two days, the car was delivered back to me. I drove the car and it looked okay. The next day, I gave it to my wife to use it. About two weeks, my wife drove the car. She relished that the fuel consumption was very high. I took the car and make an official complaint to Hyundai. They check my vehicles and told me that it is not a problem. They also tell me that to send for the first service at 1,000 km.On 7th December 2011, I sent my car to Hyundai for the first service. I also complain about fuel consumption. After the service, I start recording the fuel consumption. From my reading and record, the fuel consumption at average is about 11.5km per litter. On 8 Jan 2012, I make another official complaint and Hyundai do a testing again and they said there is no problem. The technical guy said the fuel consumption is about 14km per litter. It is contradictory with the salesman and technical brochures as mentioned earlier. In this case, we feel that we being cheated by the Hyundai when the technical guy said it is about 14km per litter. The worst is the real consumption according to speedometer and my record, it is on average of 11.5km per litter.I made another official complaint on 30th of January 2012 during my second service. They made another try and said that it is okay about 14km per liter. I told them that I cannot get that mileage. They cannot explain to me further. I made another official complaint on 4th March 2012 and left the car for two weeks until 22nd March 2012 for them to check and give me the result. Unfortunately, when I received the car on 22nd March 2012, they did not make an attempt to check it until the last day they delivered to me, still cannot tell me the problem. I feel that Hyundai has cheated me.On 26th of March, I made another official complaint about it but until today, they did not contact me. For information, I have given the record and data of refueling and mileage reading to them. I do not know if they are interested to rectify the problem or they could not care less about it.

I am sharing my experience so that everyone is aware about such poor system to avoid. I co-signed a lease agreement for my son to lease a Hyundai Elantra 2017 last year. It appears that my son stopped paying his lease starting June. We, his parents, were under the impression that he is in contact with Hyundai to manage his payment, apparently this was not true.On July 22, 2017, bailiff came to collect the car. We were very cooperative and let the car go. I wanted my son to learn a lesson. This was not a joke to stop paying for his lease. However, the person from bailiff, never explained that there will be storage charges, the lease payment will continue to accumulate after he takes the car even if we no longer have or use the car, and all other fees I end up paying, simply he did not gave us an honest advise. Otherwise I would pay what Hyundai requires and keep the car without going through this emotional distress. With high blood pressure and other medical conditions it makes me feel even worse.On August 4th, I received a registered mail from bailiff explaining the charges. The letter did not include a single telephone number to contact. Being proactive, I went to the dealership for information. The financial adviser there tried to assist by calling Hyundai Capital for more information. Surprisingly, Hyundai Capital did not have an update about the car status which has been taken since July 22!!! This rep gave us the bailiff telephone number, however. The financial adviser gave me the telephone number for Hyundai Capital. I called all parties to gather information. Another person from bailiff sent me the required amount which I paid on Aug 8th, that was $1677.69.On August 9th bailiff confirmed receiving the fund and other documents were requested. However, bailiff requested additional payments for a time period I did not use the car at all as the car was/is still on hold by bailiff as explained earlier. I contacted Hyundai Finance, provided a Void Cheque with my personal banking information and authorized them to take this amount. Later speaking with Hyundai collection department they explained that this payment has to be deposited to bailiff which I did.Morning next day I received a confirmation from bailiff confirming receiving the fund and in communication with Hyundai to get release approval. I forwarded this bailiff e-mail confirmation to [email protected]. The car has accumulated storage charges, I paid lease payment for a car I do not have or used at all since July 22 until I received it back about mid August, I found myself as the one who was coordinating the conversations between bailiff and Hyundai, but yet neither Hyundai nor bailiff were willing to compensate or provide a satisfactory level of customer service.I spoke with Hyundai finance several times with false promises to call me back, never did. Finally by end of day I received a call from the auction that the car was held by that an approval has been received to release the car. I picked up the car after paying the redemption fee, storage fee and taxes. I have the car and the lease payment are in good standing since. Now, my son has been receiving letters under his name, not mine, to pay additional charges. I called Hyundai last week, they advised I am still missing a payment, however Hyundai could not specify what is this payment for, they was supposed to investigate this further from their end and call me back, Hyundai never did. Today my son received the same note about this payment. I called this evening, Oct 10, 2017, and got someone on the phone, who told me this fee is a repossession fee. However the letter doesnt say anything about a repossession fee, it says Prior billing and misc charges returned item handling. This person mentioned this was written on the agreement, I found myself forced to pay an additional amount of money I have not been expected or ready to pay. I am not sure how Hyundai expect every single person to read such agreements, and if happen how easy the terms will be understood by an average person. All these should have been explained beforehand at the dealership before signing the agreement, which never happened. This by far the worst/worst experience I ever had with such a system. I regret I considered getting a car deal from Hyundai. In simple words, stay away from such poor system.

I have a defective Santa Fe Sport Turbo 2017 SUV. I had problems with it from day one... just got worse. Has been to 3 dealerships, same problem, loses power when going over a bump or rough surface. Got worse as time went on. Was in shop 6-7 times. Almost got killed in it when engine stopped working driving on 65mph road. Smoke coming out of SUV. Finally diagnosed with a faulty engine off the assembly line... over $17,000 repair. Not even 2 years old, I have a 3 year lease. Asked Hyundai to release me from the lease and take defective car back. Hyundai WONT... expects me to keep defective car. I do not feel safe in the car no matter what at this point. Hyundai wont take defective car back. This is NOT fair or good business. How can they make me keep a DEFECTIVE car???

Last year, my sister took her 2012 Hyundai in for an oil change where she lived inn New Mexico. Shortly afterwards, as she was driving back to New Jersey, she heard a strange noise from her front wheel area. I accompanied her to the Hyundai dealership in Burlington, NJ. They told her that it was her wheel well protector and that the snaps were missing and she needed to have it replaced. It was not covered under warranty and ended up costing her over $300. I had read that another customer had the same issue. Her car had never been involved in any accident whatsoever. Now she has an issue with her passenger seat belt has locked and will not release. I will let you know later what the dealership has to say about this. I know now I will never buy a Hyundai after reading these reviews.

Single mother of 3 small children. Barely scraping by only to have my Hyundai that is still under warranty blow the engine. Drop it off at dealership and was told a week till they could look at it. It’s been a month! And $1400 in rental car fees that I don’t have! Now I am completely without a vehicle and NO ONE, not consumer affairs, case manager, service dept itself can give me at the very least an ETA on when I can have my car back. Pathetic way to run a company. The guy who sold me this lemon at Hyundai of Fort Myers, the people refusing to call me back at Gainesville Hyundai and Corporate Hyundai who basically just say “I’m sorry” but have no solution. I want to thank you for putting my job on the line and leaving me and my kids stranded. I will never buy another Hyundai again!!

I bought new 2011 accent. The car stalled. It would not start. I have it towed to the dealer. I was told it is not under warranty and had too much oil. Hyundai North America was very uncooperative. I am pod 4000 miles and seized engine. Thanks Hyundai for honoring your warranty. Not! See you in court. My advice to anyone is go Nissan!

On December 23, my Hyundai vehicle was repossessed. I was shocked! I double checked my online bank account and could not find any lapses in payments. I tried calling them on December 24 and of course no one was in. I kept trying and finally reached them on Dec 29. When I called them and they said their records show me 41 days late but could not give me the exact information on when I missed a payment. There was a bunch of double talk about how much principal and interest had been applied and they tried to avoid my direct questions such as when my payment is due, what my minimum payment amount was etc. This is no way to do business!!! Then they tell me in order to reinstate my loan, I have to pay $1038 plus repo fees, plus storage cost of the vehicle. Then she tells me that the repo lot only holds the car 2-5 days. That the car had already probably be sent to auction. They have violated my rights in so many ways. Just do yourself a favor and steer clear of Hyundai motor finance. FYI... they and Kia are one in the finance area. Buyer beware!

My car was taken into Delray Hyundai on February. My complaint was that my car, on two occasions, raced out of control while pulling away from a gas pump. It took a great effort to stop the car from having an accident. Hyundai service reported that nothing was wrong with the car. On August, while in a strip mall looking for a parking space, my car went out of control causing a five car accident. Hyundai refused to turn over my car to my insurance company for inspection. It has been two weeks and I am totally in the dark except that I was told that it now was being handled by the National office. It could take 10 weeks to be inspected. It does not take that long to build thousands of cars. There is no doubt that time is in their favor since I will soon have to rent a car at my cost. It is near impossible to contact the CEO, to expedite this matter.

Hyundai Getz, repair of tail light - My partner recently cracked the plastic tail light on her car. Being a Hyundai, she took it to Hyundai in Brighton Victoria and was quoted $250 for the part and installation. It sounded steep so I bought the part from Repco ($60) and replaced it in about six minutes. I am no car expert. My dissatisfaction is that we were about to get ripped off by Hyundai. It makes me wonder why we would take the car for a service anywhere near Hyundai. There was absolutely no loyalty shown to us as Hyundai customers. I am not sure if Mazda or Holden would do the same, but this performance of customer service was appalling.

In February, I purchased a 2011 Hyundai Elantra Ltd. I was looking for an efficient, low MPG car and was pleased to hear that Hyundai offered a car with up to 40 MPGs highway. I dont feel that I do get the best mileage for combined city/highway, but this is not my issue. Last month on September 8, 2011, I hit a pothole. I called AAA and was informed by them that I had to be towed because there was no spare. I was shocked. I had to be towed, waited for the Mobile station to order a tire and was 1 hour late for work. I have found that the Continental, low-profile tires do not stand up to wear and tear, as my 2001 Honda Civic did. I had to change the tire because of a bubble and then had to change the tire because of the pothole. I am upset, not only because of the poor performance of the tires, but the main issue is that Hyundai misrepresents the product by not informing people that they are purchasing a car that does not come with a spare or a donut. They also do not cover towing with their road-side service. If I had not had AAA, I would have had to pay. I ended up with different tire, than the Continentals because they were not available, so I have an odd tire, all because I could not wait to have the car repaired. I called Advantage Hyundai in Bethpage, Long Island and was informed that the Hyundai Elantra no longer comes with a spare and only has a pump with some sort of sealant. They also told me that the spare would cost $380 if I wanted to order it and it was on back-order (could it be that others want a spare as well?).I understand this is a new trend in auto manufacturing (Chevy is doing the same), but my contention is that this should be made aware to the prospective purchaser of the car and told that a spare was an option and that the weight of the tire would bring down the MPGs for the vehicle. I find that this is fraudulent advertising, since the reason they can get up to 40 mpg for the Elantra is because they eliminated the weight of the spare tire.Now, I was lucky. I could have been somewhere up in the mountains, where I had no cell service and needed to change my own tire. What would I have done then? This could be dangerous. I have read articles claiming changing a tire on the road is dangerous, but if you are in the middle of nowhere, then what? I dont think that I should have to pay for a spare. I have contacted the customer service online from Hyundai and have been told that I need to go to my Hyundai dealer to buy a new tire and then they will determine if I should get a credit for it. I find this unacceptable.I have only had this car since February and have a lease for more than two years. I have not saved money on the gas and have spent a lot on tires. I dont want to be towed again. It is upsetting and there is no way I can break my lease. What are my options? I am sure that others have this problem, as well. I have asked people that I have seen in the street if they were informed about the missing spare and they have told me that they did not know that they didnt have one. I really need to resolve this. This is the first year that auto manufacturers are doing this no-spare thing and I think that I had a right to be told. I may not have taken the car and gotten stuck with this lease.

When you call in to Hyundai there is the normal menu that you select to reach the correct department. I was trying to reach Blue Link and I was put into a phone queue, theres music in the background asking you to hold but there is no indication of how long you have to hold. After an hour and 15 minutes with no answer I hung up and tried calling again making a different selection. Ive been selected Genesis customer service. After about 15 minutes they picked up the line and informed me that Id have to call back to Blue Link and they could not help me reach them. I asked to speak to a supervisor and then found out that if you wanted to speak to a supervisor you could leave your number and they call you back in the next day or two. So I left my number and received no return phone call. I then followed up with an email to customer service and again received no communication back other than acknowledgment of my email. Its now been two weeks, 4 phone calls and three emails later. Not a single phone call for me to go full email response. If you have a Hyundai product need help they arent there, Although I like the car I will not be buying another Genesis in 2018. This is the worst customer experience I have ever had with a major manufacturer.

My wifes 2006 Sonato airbag light went off. We took it in and the dealer stated the seatbelt connector was defected. Even though we had an extended warranty, my wife had to pay to have it fixed. Just about a year after, the airbag light went off again and now the dealership will not cover its parts. The dealership said the part is now out of warranty and we would have to re-buy the belt. The belt works fine, but the light will not go off.

My 2012 Sonata - I have 18,000 miles on my car that I bought last February. I paid $30,000 for the car and I already need 4 new tires. I would not have purchased the car had I known this. The dealership (Washington, PA) said they put junk tires on it to get the best test drive performance. This is unacceptable that I had to spend $500 9 months after spending 30 grand on the car.

24 hours after purchasing a 2006 Hyundia Tiburon from AR Motorsports, the vehicle would not shift. I brought it to my local mechanic, since I live 140 miles from the car lot. It was believed to be in need of a new clutch, which we authorized to be done. After further investigation, the mechanic realized that it was in fact a transmission failure with the clutch in satisfactory condition. It took the mechanic 6.5 hours and three additional helpers with crow bars to get the transmission apart from the engine. It was stated that the throwout bearing had welded itself to the output shaft, which in turn caused it to come apart, not allowing the pressure plate to move. Therefore, the vehicle would not properly shift into gear. Once Mr. ** was notified of the issue, he stated that it would be covered under warranty. On the 8th day, the vehicle was in the repair facility. The work was finally completed, and the total was $835.11. Mr. ** called back and stated that since it was a standard clutch replacement (maintenance) issue, the owner had decided not to cover the repairs. This vehicle was purchased with a 6-month/6,000-mile powertrain warranty.

I owned a 2010 Hyundai Sonata and was in a very bad car accident where my car was totaled. This was reported and filed; all information and pictures were sent with State Highway Patrol accident report and nothing was done. Hyundai is a liar and they don’t stand behind their product. It took six months to receive a letter stating it was not a defect in the air bags. How can your car be smashed up against a concrete wall and a semi-truck and your air bags not deployed none of them? Hyundai sucks. If life is important to you and your family, don’t drive a Hyundai.

I was surprised by my father when he got me a brand new Hyundai Tucson last May of 2011. My old car prior to this one was a Toyota Vios - manual transmission, so this is definitely something more special as it is bigger and it has an automatic transmission making the drive easier for me. I used my Hyundai going to work and it really did not disappoint me especially during rush hour. The handling of my Hyundai is very good. It is very fuel efficient and it accelerates smoothly - very zippy. It is very easy to drive and it doesnt seem to be too big especially for a girl like me who is not tall. The leg room at the back is also very spacious and could definitely accommodate tall people. The compartment at the back is also very big. I did not encounter any problems with my Hyundai up until the time that I sold it. I was really saddened when I have to say goodbye to it earlier this year because it was my favorite but my husband got a brand new Mitsubishi so we have to let go of our old Hyundai. Hyundai is definitely recommended!

They have exaggerated mileage claims. Hyundai refused to help with my complaint about their claims of 30 mpg (city) and 40 mpg (highway) on my 2012 Elantra. I have yet to get 28 mpg while driving as economically as possible.

Purchased a Hyundai Kona in 2018, just over 30G miles while in Colorado the check engine light goes on (this is August 2020). Take the car to Boulder Hyundai, they have no real idea what is wrong with it, replace injectors, debris in engine, they dont know why.... Wont release car as it could be unsafe, all 4 pistons misfiring so bad that the steering wheel pulls aggressively to the right. Supposedly they fix it, I am told if check engine light comes back on, stop car immediately and have it towed in, as it is dangerous to drive. Well Sept 7th, check engine light comes on again, steering wheel pulling aggressively again due to misfiring. I stop, have car towed in. Nalley Hyundai has had my car since 9/8/20. Replaced everything again, still same problem, they are in no rush to help, they have had my car for OVER 6 weeks, no clue whats wrong, I am completely at their mercy! Still making payments on car I cannot drive, they refuse to take it back and make it right. So I am paying on a car I have not driven in over 6 weeks and there is nothing I can do about it! Dont buy a kona! Dont buy a hyundai! They dont care at all and you as the customer have no advocate!

My husband leased a new 2011 Hyundai Sonata, and when we were on Route 16 in New Hampshire, the brakes completely failed! My husband, an ex-marine, slammed on the emergency brake which stopped the car just before we would have hit two cars. The problem turned out to be the computer chip. The car was in the shop in New Hampshire for one week. Prior to the brake problem, until the present time, we have been having ongoing problems with the trunk of the car opening over and over again by itself. We cant use the trunk lest we would be robbed.For the trunk problem, we have had the car in for service five or six times for a total of eight days. It has never been fixed. Now Hyundai has informed us that they are closing our case. This car is a lemon. We need to reach John Krafcik, CEO of Hyundai, for his help with this ongoing problem. Please, help us. We have leased Hyundai before, but this has been a really bad experience. Please, contact my husband at 908** or at **@verizon.net. Thank you.

I purchased a Hyundai Genesis Coupe from Parkway Hyundai (Wilmington) in 2014. I was informed by the salesmen that offered me the extended warranty that I would receive coverage for 100,000 miles. Not up to 100,00 miles, but good for 100,000 miles. Huge difference, as the car had nearly 50k miles on it already when it was purchased. I made it very clear to the salesman that I needed coverage for 100k miles. I would have purchased a brand new car, not a used Hyundai with only 50k mile warranty if this had been explained to me correctly, and now the dealership is leaving me out to dry with a car that is not drivable, a higher car payment than what I would have had with a brand new car, (because the warranty is factored into it), and they are feeding me a load of BS.I do not recommend ANYONE, even my worst enemy to purchase from Parkway Hyundai, and also the salesman by the name of Mitchell was very distant to me after I purchased the car. I would drive all the way to Wilmington from out of town and stop by to get an oil change and he would give me blank stares and would not even greet me. What kind of customer service is that? To be nice to me long enough to sell me a car and then treat me like chopped liver after the deal is done. I let that slide because he is a younger guy, I am probably the first he ever sold a car to and he is probably long gone now if he treated someone else the same way, but yeah, I am done with Parkway Hyundai for good either way. They can forget me or anyone I know ever purchasing a vehicle from them ever again.

I purchased a new 2012 Hyundai Sonata from the Liberty Hyundai dealership in New Hudson, MI and experienced engine problems about a year later. I took the car into the dealership and was told I would receive a loaner car when they got some in stock. After continuously calling for a few days, I was told they still didnt have any loaners. After a while they called and told me that I could not get a loaner because they needed authorization to tear down my engine. So basically the service department manager lied about giving me one in the first place. He then told me his rep authorized to tear down my engine to see what was the cause of it not running correctly and burning oil. They told me I had sludge in my engine and the oil was never changed even though I have receipts to prove the oil was changed. The manager then said the place I got it changed from really didnt change the oil and I would have to go back to them. He then said as a result, my warranty was void and it would cost me $4,200-$8,000 to replace my engine. This was not the only problem I had with this dealership. The service manager also told me there is a recall on my car. I asked if they fixed the problem for the recall and he said, “No, unless we have the engine fixed.” When I first bought the car, they told me about a tire warranty, which is also a waste of money! They told me how great it was, and that if anything goes wrong with any of my tires, the company that offers the insurance would come out change my tire and cover expenses. I learned firsthand that wasn’t true at all. I had a flat tire and called the insurance company. They told me I needed to take it in to a reputable tire place such as Belle Tire. I took it to Belle Tire and had to pay for a new tire. The insurance company told me they wouldn’t pay for the replacement, and I come to find out if they did, it would be as a reimbursement. I was only happy that the flat tire didn’t happen when I was driving or on the side of the road, because they wouldn’t have come out to my location immediately. I am absolutely displeased and angered by their service! It seemed as soon as I pulled into the service department for them to look at the car, they were not trying to help - they were telling me lies and saying anything just so they wouldnt have to fix it. Not only will I never buy from Hyundai again, I will tell those who ask me about getting a Hyundai that it is not worth the trouble. Lord forbid something goes wrong, and it will with their cars, because they will not fix it.

This Hyundai car is just the right size, the amount of gas it burns is great, it gives a comfortable ride. There is plenty of room for passengers, the trunk is very large and great room for suit cases and groceries. Having front wheel drive and it handles well in the snow. Also, it has air conditioning, cruise control, CD player with an AM/FM radio, a five speed automatic, rear window defroster and keyless lock. Another feature is that the rear seats fold down allowing you to place big objects in the back, if the trunk is not big enough. The car also has driver and passenger side air bags. Though it did not have a spare tire it did have a tire inflator that can plug into an accessory socket. But I wish the car had a bigger engine because it lacks power and a rear camera would make it more easy to back up, it should also come with Bluetooth to make pairing with smart phones and MP3 players.

We purchased a Hyundai Elantra in 2009 hoping to get at least 100,000 miles value, but to my disappointment the transmission went after 75,000 miles thankfully was still under warranty. 10,000 miles later the motor in the power steering has gone, which when we went to dealer they informed us the 10yr/100,000 mile warranty does not cover this only transmission & engine, so their bumper to bumper warranty is false. Our personal mechanic has informed us that this is happening frequently. Why has there been no safety re-call? Does some tragedy have to occur before this is a safety recall?

I had bought a New Hyundai I20 Era on 19th of June 2012 from M/S Advaith Motors Pvt Ltd, Bannerghatta Road, (Next to Spar), New # 1 to 5, Old # 44/1 A, Bangalore - 560076, +91-80-22966201/3. Immediately after one month of the Drive of around 400 KMS, the drum brake sound started. Since it was new car, I thought may be it needs to set or something. However after the first service I still have the same issues, then I realized it is real Problem. After that I had visited and asked them for replacement or fix of the brake system. They did some cleaning and then they gave it to me and it went fine for few days and again problem started. Now it is 3 times the Brake system has been replaced and then number of times it has been services, the brake problem persists.Due to the assurance given at the beginning of the problem by Service Manager in Advaith, I kept on going to them to fix the issues and then drive for few days and then go back again to fix the issues. Now after it was going to be one year, I raised complaint in May and then Brake was replaced to fix the issues saying that it is a service issue. However again the problem is still there. Yesterday I had Advaith Service personal visit and also see the same issues. I had driven around 10 KMS to show him the issue again and then they ask me now to bring again the Car to the Garage and then will see and fix the issue.Since I have been wasting my precious time of Visiting the garage and keeping my car in the garage for repair and replacement, I will no longer be able to do the same. I need a permanent solution. I even tried to sell the Car 2 Lakhs Less than the Amount within 7 Months of Buying due to this problem; however no one is ready to buy the car with Brake Problem. Due to the Brake issues if any thing accidental happens, Hyundai will be responsible for this. I have to use this car as I have to travel to office with the same only. I had already had minor accidents due to disturbance and also when I tried to avoid the sound. I had spent significant amounts of time and also money for this Problem, if not given permanent solution then I would not not hesitate to claim it too. So please let me know your feed back so that I can go to further Process of getting my rights.PS: I had call to the Customer Care today and they said I have to go to service center again and there is no solution other than that. And they also said complaint was raised them in May (after 11 Months) and so it is Service Issue. If I would have complained on the second month to this mail ID or Customer Care I think it would be better rather than going to the Distributor who always takes the ownership of the Product as to the Law. However now I am coming to you directly to have solution. Please let me know if you need scan copy of all the Receipts and Proof History of Break issues with Advaith Hyundai from the day it started. You can also refer the History of the Car. I am also posting a Registered Letter to the Corporate address.

I purchased a 2013 Elantra in July 2012. I like a lot of Hyundai owners got the notice of the MPG error. It was nice that Hyundai was attempting to compensate the consumer. I now have nearly 46,000 miles and the car will be 2 years old this July. When I purchase the Elantra , Hyundai advertised 40 MPG, highway mid 30s city. Within 6 months it dropped to 32 MPG. My Elantra gets 22 to 24 MPG. I think its time to get a lawyer. I wouldnt recommended a Hyundai to anyone. They sold me that car knowing it didnt get the gas mileage they advertised. Cant trust them, dont buy one!!!!!! .

I have a 2017 Hyundai Tucson. I went with the Tucson because I wanted AWD. It has been one of the biggest mistakes. The first was getting a Hyundai. They don’t care about their consumers. My car has been blowing headlights- having electrical issues (my auto windows go back down when you roll them up, my rear windshield wipers go off whenever they want, my break light seems to go on and off at random. I have reached out because as a company they should only want the best products out there. I was told that “because my car is over 3 years old. There is nothing they can do for me. To bring it to a dealer and “see what I can get” for it. I owe more than it’s worth because one thing they don’t tell you when you buy a Hyundai is they depreciate way faster than you can make payments to survive. DO NOT BUY A HYUNDAI.

The fuel pump on my 2009 Sonata, bought on 5/30/2009, went bad stranding me away from home. Even though car is less than three years old, at 70,000 miles, I was told is was out of warranty. Rental car cost me $120; tow cost me $72; fuel cost me $350; labor cost to install cost $200. Total cost is $772 for a car I am still paying $300 a month on. It needs better design so fuel pump lasts and make access to fuel pump better so whole gas tank doesnt have to be removed. I had an Elantra for eight years then traded up to Sonata. I will not buy another Hyundai after this experience. For a car and brand that touts reliability, this issue (I understand it has happened many times) is unacceptable.

I own auto repair shop. Also I have a dealer license, I purchase a 2016 Hyundai Accent @ auction with 25000 miles, car runs beautiful, but we notice some weird noise when we put it in reverse. So we took it to this dealership (PRIDE HYUNDAI LYNN, MA). Long story short need a new tranny, dealership and this car company refuse to replace it because they said car was involve in an accident. Car is clean title, CLEAN CARFAX or CRASH REPORT, this F... people dont even know how a car runs. They only base everything according what a book said, STAY AWAY FROM HYUNDAI!!! THE FAMOUS 10 YEAR/100000 MILES FACTORY is a complete crap. Stay away from Hyundai!!!! For your own good.

Recently, my brakes began failing on my 50k mile Genesis coupe. The mechanic diagnosed the problem as a HECU failure similar to the basis of a recall on Genesis sedans. There are other similar failures noted on the NTSB website and various websites. I called Hyundai as the problem is a design defect. Their only response was to tell me that they wont do anything because my warranty is up. In the past, a fire hazard in Sonatas that was the subject of a recall was fixed by setting the cars to stop working if there is danger of fire. Hyundai is not a dependable car, or company and puts its drivers at risk.

Painting problem of Hyundai Sonata 2009 - I bought a Hyundai Sonata Limited on September 26, 2009 and I have been driving this car since then. On February 19, 2012, I discovered that the painting of my car was peeling off on the roof, hood and side of the car. The paint is peeling off in large layers not small portion. My car currently has 66,000 miles and is approximately two years old. I regularly check and change oil in my car every three months in Hyundai in McKinney, Texas. I wanted to solve the problem of my cars paint so I went the dealership in McKinney, TX where I bought my car. After discussing the problem, they suggested going to the Hyundai body. I went to the Hyundai body shop in Plano Texas. They estimated $1,948 for painting repair. The dealership said that I would have to pay to repair out of my pocket. It has been past warranty.I then contracted the Hyundai Consumer Affair about my cars problems and they too stated that my car was past warranty so it is my responsibility to pay for painting. My car has not been in an accident or has experienced any environmental factors that would cause the paint to peel. Before I bought my car, the car was driven by a dealership manager for a while who put approximately 5,000 miles on it. There were many of lock chip spots on the car and the paint was peeling off numerous places. I wanted to buy the car so dealership promised to fix the paint and sell it to me. I bought the car with the paint problem fixed. In my analysis, when Hyundai fixed the paint, they did not use quality paint or the paint that was already on the car was poor quality. The car once again has problems of peeling paint. I strongly believe that Hyundai has responsibility to fix the paint on my car.I understand that Hyundai set the rule to apply the warranty, however, I have not driven the car for three years yet. This paint problem is clearly a defect caused by the car manufacturer. I do not think I have a responsibility to fix the paint on my car because it is not even a three-year old car and the problem is the quality of the paint on the car. Hyundai must to provide quality customer service and provide quality manufactured vehicles to sell to the customers. It was my understanding that when I purchased the vehicles from Hyundai that I would receive both. Therefore, it is Hyundais responsibility to correct the paint problems on the car since I have not caused the paint to peel.

As an owner, I was dissatisfied with the suspension. I feel its the company default. The door alignment was not balanced till today. It is difficult in shifting gear from 1st to the reverse (takes 3 chances to shift). I was given 2 services but problems has not been solved. Please look into it.

My brand new 2011 Hyundai Sonata 2.4L GLS engine blew up at 18,000 miles on I-10, 670 miles from our home. We had the car fully serviced prior to our trip, 10 days to be exact. This was the second long, distant road trip with this new car. We almost lost our lives. What saved us was an exit we were approaching at the time and experience driving. It sounded like parts were flying in every direction.This story would not have gotten out, if we were dead. But, we are alive, well, and ready to tell the world our story. Upset and confused at that moment the car stopped, we just could not believe that a brand-new car would blow an engine. We called the Hyundai consumer care department for help. We were interrogated before they asked me, Where is your exact location? My cell phone battery could have died before they got our location. You would think that in this day where computers rule the day, all the information would flash before them after we gave them the ID of the vehicle and name of the people calling would be sufficient to start the ball rolling. No! She asked for my ID then my driver license, then the ID of the vehicle, then the registration. I had to stop her and asked, Would you like to know where we are? While you locate someone close by to pick us up, you could get all the information you want as we wait. She said yes. We had someone there who stopped to help that was on their way to work and were waiting to give the exact location where the car stopped. Once that ended, it took about an hour for the tow truck to arrive. The tow truck towed the vehicle to the nearest Hyundai dealership close by, 15 miles away. The dealer service manager looked at the car and determined the engine must be replaced. He called to order a new engine.The engine for 2011 Sonata 2.4L GLS was second or third in line on the back-order list. Not knowing how long it would take to fix, instead of giving us a loaner or a new car to continue on our way, the dealership sent us to rent a car. That was it. We were back on the road, hoping the Hyundai Motor Corp. had our backs. You know, Hyundai Assurance Policy and all that went wrong will be right again. They spent more money penny pinching than it was worth. Good business sense is to always satisfy your customers. I was so very wrong about Hyundai Motors Inc.After the dealership got us back on the road, we were forgotten. No one from Hyundai Motors called to see if we were okay and to investigate about one of their new car engine failing like that. We had to initiate the call again. At our first call, we were given a claims number that we use to reference on our second and third call. No one at the consumer care department could make the connection to us with that assigned claims number. We had to explain our dilemma five times to five different people at the customer care office before I demanded to speak to a supervisor. Every one I call lied to me, promising me that they would personally investigate the matter and get back to me the same day or the next. They did not. At this point, I could see that I was in for a rough ride. This went on for 42 days after the engine blew up. It suddenly occurred to me - wait a minute, did they say I was third in line for that same type engine? Then others must be having the same problem! I started my own investigation, and I was not only sad but worried that I was not going to get any help from Hyundai Motors. All the complaints and reports I found on the internet made me angry that all this information was not in the media sooner to alert people like me and my wife before they took a bite of that rotten, pretty, shiny apple. I contacted the Better Business Bureau to force Hyundai to take the car back, because we were afraid to take it on the road again. We succeeded. But we lost, because we had to go buy another vehicle. We traded a perfectly good car that was paid in full for the 2011 Hyundai Sonata. I was disappointed. I did not find a recall on that engine type. My opinion, of an old mechanic, this engine is a time bomb.

2012 Hyundai Elantra does not get 40 mpg: I purchased the car brand new, and now, I have 12, 000 miles on the car. I drive 38 miles each way to work everyday. I drive mostly highway miles and always set the cruise at the highway speed limit. The car promises 40 mpg highway. I have never gotten more than 36 mpg. When I contacted the dealership, they said that it will get 40 mpg after I have been driving about 1,000 miles on the car. I am now at 12,000 miles, and it does not get 40mpg. This was the only reason I chose this car, and now, I am stuck with this loan for 5 years and I am very unhappy about this issue and the lack of response from Hyundai.

My 2013 Hyundai Veloster engine went bad for the 2nd time after six years. The 1st time it was under warranty and it was replaced in five weeks and I received a rental vehicle paid by Hyundai. The 2nd engine failed two years after it was replaced and after a recall was completed at the dealership to correct an ignition issue that could damage the engine. It took ten weeks to replace the engine and I did not receive a rental or loaner car. Hyundai did replace the engine out of warranty but it is obvious that they know they have issues with this engine. Who has two engines go bad in six years? I picked up my car from the service department on a Friday and traded it in on a VW Saturday morning. I will never own a Hyundai ever again!

This morning I found my front passenger tire completely deflated in the parking lot of my apartment complex, right as I was trying to get to work. I reached out to Hyundais roadside assistance hotline and I spoke with Bridget, who was so patient with me and very helpful. She was very detailed with me and was able to get assistance to me in under an hour. They also sent a link to my cellphone so that I could track en route where the tow truck was and how soon they would be there. Josh, my roadside assistance mechanic, was early and could not have been nicer. He was finished with my tire replacement in ten minutes or less and answered all of my questions. He also made sure I had an appointment right away to get my tire fixed/replaced. My service today was excellent and I highly recommend Hyundais 24/7 assistance program. They really made me feel like a valued customer.

Colonial Hyundai and Hyundai in general is one of the worst car companies I’ve ever dealt with. My Hyundai Tucson has been in the service department since March of 2021 to get the engine replaced on it and it STILL hasn’t been fixed! They gave me a downgrade of a rental car to drive and I was made to believe by the service worker (Kimberly) who is over my car that I would have my Tucson fixed in a couple weeks. Since then all I have gotten is nothing but LIES from her and the service department! They recently told me that it could take between the middle of July towards the beginning of August until my car is completed, which is utterly ridiculous! I’ve had 3 case managers since then trying to work on my behalf and they’ve checked for updates and somehow can’t really do anything to get my Tucson fixed any sooner. What’s even more disappointing is that Hyundai will not take full responsibility for their wrongdoing! I called to speak to the General Manager (Talal) of sales to discuss other options. I was suppose to meet with him last Saturday but had another obligation to come up and could not make it. I called to let him know and did not receive a call back. So I called again today so I could see when I could meet with him next but he wasn’t there. I left my contact information for him to call me back but I’ve noticed over time they will not call you back so you have to keep calling. As a customer, I’ve been treated like crap and as if my concerns don’t matter! They really could care less! Hyundai is an absolutely awful company!!!

How upsetting, to buy a car with 100000 mile 10-year warranty, and to have both visors break, lights over mirrors dont work and Hyundai says not their problem! Not covered! Its such a simple little thing to fix, and your company wont cover it. Its not like I got in the car and said lets break the visor today causing everyone who gets in the car to hit their head on it. Thanks.... a lot......for... what???

My 2002 Hyundai XG350 suddenly began to nearly die when at slow speeds and the dealer diagnosed three bad ignition coil assemblies as the cause.My vehicle is within the 10-year/100,000-mile engine train warranty but Hyundai refuses to honor it or to show documentation that excludes these essential power train non-wear items from the warranty.I am out over $800 over this dispute.

I purchased a 2007 Hyundai Veracruz in May 2012. In November 2012 the alternator failed. I replaced the alternator at a local garage for the sum of $489. In August 2014 I received a notice from Hyundai about a recall because the value cover was leaking oil into the alternator causing it to fail. The notice indicated that if I had previously paid for repairs the next instruction would provide instructions for reimbursement. I called the claim telephone number and they gave me a claim number and instructed me to get the vehicle checked at a dealership and then send the documentation to them. I told the dealership that I had replaced the alternator. After the repair they said the current alternator had oil in it so it had to be replaced as well. I sent all the documents to Hyundai and the reply was that.... there was no proof the first alternator was damaged by the oil leak... the recall wasnt to replace alternators and the warranty on the vehicle had expired In May 2012. This is really a slimy reply as it was their engineers (maybe US govt?) that determined there was a design problem. They have denied a legitimate claim because they found some wiggle room. This is not the mark of a company where one should buy their products. Im going to badmouth them every chance I get. If I can convince one or two people over the next several years not to buy their product they will have lost more than I had requested for reimbursement.

After an engine recall of our Sonata, we had to use our own money to rent a car to replace the car for over 90 days. We have been promised our $800 plus many times but every time we call to inquire where money is, we are getting the run around that corporate needs more doc??? Total crooks who have made our experience so bitter, that would never recommend buying or dealing with low life company.

I purchased my 2016 Tucson on 1/18/2016. For the first few weeks it was a dream. It did not take it long til my car would not back out of my garage even though it was in reverse. I finally got it to move backwards after being in reverse for 15 minutes. I called the service department and they told me to bring it in and let them check it out. I did as I was asked and they said they had put it on the computer and there were no problems found. They had a service rep. drive it and it shifted just fine.Fast forward to 2/4/2016, I was sitting at a traffic light and when the light turned green, I gave the car gas and it just sat there. I was stuck for about 20 minutes before it started moving forward. (The people behind me were not nice.) When it did move forward, it just crept. Then it lunged forward almost making me hit the car in front of me. I once again took my car into the dealership and they gave me a rental so they could once again “check out my problem.” Once again, they could not make my car duplicate what it did with me. They said they had not heard of this problem before.I am handicapped and not able to drive myself very often. In the next four months, the same problem appeared when 4 other people were driving my car. I had to make 2 trips to the doctor in New Orleans and prayed that we would not have any trouble. Too much to ask!! Had the same problems in New Orleans. I have over 5,000 miles on my car of which are about 3,000 mine. The rest were put on with the Service Department driving it. I left my car again on 7/14/2016. Today is 7/31/2016 and they still have my car. I told them I did not want it back until it was fixed. They gave me a rental car that I can hardly get out of due to my disability. I am to pick up a SUV tomorrow. Corporate called me and asked me to explain to them what was happening and I did. This was on 7/20/2016 and they told me they would get back in touch with me within 3-4 working days. I have not heard from them. I have to have to make notes each month and have no car. BUYER BEWARE!!!

My wife and I purchased a brand new 2011 Hyundai Tucson based on the consumer safety ratings. We had a baby on the way so safety was important to us. On September 23rd 2011, six months after driving the vehicle off of the lot, I got a frantic call from my wife saying the car was smoking. I told her to pull over and I would come get her and we would call a tow truck.Within two minutes I received another call. This time the car, she told me, was engulfed in flames. Se narrowly escaped being trapped in the car, since the automatic locks were locking and unlocking in a ghostly manner and was trapped momentarily in the car, along with our 4 month old son, inhaling electrical smoke. Thankfully they both got out alive.The investigation concluded an electrical fire had started and the vehicle was a total loss. I have never experienced such rudeness on the phone as I attempted to contact many representatives from Hyundai Consumer Affairs. Hyundai is a disgusting company. They told us that Americas Best Warranty did not cover this. Never buy a Hyundai. Your life may depend on it.

My check engine light came on for the 2nd time in 2 & 1/2 months. I took it to the dealership and they told me it was not covered under my extended warranty, which make no sense to me. They said this is because I was not the original owner, since I bought it used & bought the extended warranty, it was not covered. I have spent more time at the dealership whether it was in Illinois or Colorado than I have with any other car that I have owned. The total cost is $119.47.

A.) OVERALL QUALITY: Hyundai is now (and will be likely continue to be involved in) --> MULTIPLE-CLASS ACTION LAWSUITS

I am pleased to inform I am a principal. I am Bharathiraja, **. I purchased a new i10 Era on 31.12.2013 at Pudukkottai Arasu Hyundai. Within two weeks, my car battery problem. I checked in a private battery center, they certified that cell weak, so replace the battery. I informed to service center. They said battery is ok but I am not satisfied. Replace and give new battery. But they did not change, they gave old battery again. I tested again, the same problem appeared. This is not good manner to treat a customer. I feel that I would have gone for some other car company. Please take necessary steps to solve my problem.

I have to say I WAS a huge Hyundai supporter. In fact, I referred a family member and a friend to buy one of your cars as well. I say WAS because my 2011 Sonatas engine blew and the dealership (Jim Ellis Hyundai - Atlanta, GA) cannot tell me why. They actually said it would cost $400+ if I wanted to know exactly what happened. They denied me warranty service and told me a new engine would cost $6,800 for a TWO (2) year old car. This is unbelievable to me from a company that stands on its warranties on their cars. I am sure Hyundai is aware that an unhappy customer will reach 10-20 times more potential new customers than a happy customer. I am at this time an UNHAPPY customer.

Why, why can we not adjust the Passenger Seat in my 2011 Hyundai Sonata Hybrid and in my 2015 Kia Optima. I would like the Option to raise the Seat Higher. When youre short, it is a Problem. I know the Engineers and Designers could get this worked out.

Hyundai has totally misrepresented the mileage. I purchased a 2013 Elantra; I get 24-City, 28-Highway. I have taken the car into the dealership to complain. They told me they find nothing wrong with the car. They told me it was my driving. I was told I need to coast whenever possible. On the street or the highway when I hit the crest, I must take my foot off the gas and coast and then I would improve my mileage. I hate the dealership and this car. I purchased the car because of the 30-38 MPG, and it is simply not true. Do I have any recourse? I would definitely join a class action case against them. Please advise.

I bought an Elantra car for Hyundai Des Moines dealer, actually I bought a lemon. I bought this car because its fuel efficiency as they advertise it is 28-38 mile, but in the first day I found that its mpg is 24 and it stated drop by time and after one week it become 17.5. That is unbelievable. It is like a big SUV. I contact the company and they requested to put it in service. This is not acceptable. A new car go to service in the first two weeks. The government must protect the customer from the liar car companies and we must be able to return the car if it is not as they said. Another serious issue was its tire - it has no traction on snow. I get stuck on snow 4 times. I need to change the tires and this is unacceptable too. Could anyone guide me how to return this car?

Beware brand new vehicle tire blow out!!!! To make a long story short, I am a car enthusiast and previously a Honda, Nissan, Toyota, Mazda, and Volkswagen buyer. After hearing my co-workers speak well about the Hyundai product I decided to give it a try and went well for a few years until a couple of months ago. Just recently accompanied my in-laws to purchase their 2019 Hyundai Sante Fe Limited, shortly after a couple months ago they had a side wall blow out from the right rear tire by simply going down the road without striking any debris or objects on the road with only having 2000 miles on there new car! We were prompted to call the tire manufacture by the dealers service department to find out it was Continental Tires when owners manual stated we were suppose to have Hankook or Kumho tires? Called Continental and AND THEY STATED TIRES DO NOT HAVE ANY WARRANTY!!!! I WILL (NEVER) BUY ANY CONTINENTAL TIRES OR A HYUNDAI AGAIN! Due to the fact that manufacturers dont care about consumers safety or welfare, this tire blowout was very similar to the Firestone defective tires back in the day that caused many lives sadly. Basically if Hyundai is putting a tires on there cars that are defective and neither want to take responsibly by making it right for the consumer, frankly its not worth buying!! My In-laws sadly ended up paying for a new tire $258.00 plus install because Continental said their tires have no warranty! I just recently finishing purchasing a new Mazda, and when my in-laws are done with this Hyundai it will be their last!! FYI also you might want to have it in writing on new car tire warranty because this was a lesson learned experience with tires, reason for buying new cars is so that you dont have to be buying parts, tires, or car repair. Hopefully this will help someone in the near future. Thank you for reading.

I currently own this 2015 Sonata limited and have seen very little of it lately. I purchased this car in October 2015. After around seven months of ownership, my battery went dead. I called service. They jump the car and figured that was the end of the problem since it was a very cold morning. A few days later the same thing happened again. Called the service. They jump the car. This time I drove it to Star Hyundai service. The manager at that time, Mike told me that there was nothing wrong with the battery and they were not replacing it. This was after two hours of trying to diagnose the problem. He tell me if it happens again I should have the car towed in. That is exactly what I did a few days later. He still refused to admit that there was something wrong with the battery. I then contacted the dealer whom I bought the car from who put the screws to him and he finally changed the battery. I thought this was the end of the problem. Wrong! This problem has repeated itself several times over the last few months. I have had three new batteries since the original battery put in to this car. I only have around 16,000 miles on the car. After the issue had escalated I contacted their customer care department. I was given a case number and a really horrible case worker. He never answered his phone, was very slow to get back to me. Kyle **. They advertise great customer service. HORRIBLE!!! I was forced to hire a lemon law lawyer. My car is presently in the shop going on 26 days. They could not find the reason for the battery failure. Fortunately for me, I was given a loaner. Now I am just waiting to see what they are going to do as far as replacing the car or offering me a buyback. I certainly dont want a replacement. This was my first and my last Hyundai purchase.

Bought a brand new 2017 Hyundai Tucson eco, I only had it for a few months and its been in the shop more than I have been driving it. All types of problems with the electrical, it is at the shop at the moment I am typing this while mechanics are scratching their heads to figure out what is wrong with it and how to fix it. I called Hyundai corporate they said they would return my call, You think they did. What a joke. They have no concerns about the safety issues with this car even though I tell them that the windshield wipers stick two to three inches from take off on the windshield. AC sounds like Gremlins are about to attack you coming from the vents. Transmission drives and shifts like somebody that does not know how to drive a stick shift when this is an automatic vehicle. Gas gauge sticks even though its full and you cant put any more in it. The gas gauge will read from a half tank to 3/4 of a tank full until you hit a bump. Including with the issues the dash lights dim and brighten by themself. This car should have yellow lemons painted all over it along with every car that Hyundai puts out especially since corporate is treating their customers this way, not a very good ethic on gaining your customers Trust or to get repeat customers. I really dont understand how this company is in business. I guess thats why our government had to do a bail out on their **. My experience alone it has been a real shady experience.