I own a 2013 GMC Terrain. Suddenly my back up camera stopped working. Upon taking it to the dealership I was told that GM had done a systems update and that was why. I said ok update my car. They told me it would be 112.00. I said no. It should be free. Its not my fault or issue. Its GMs. So I contacted GM Customer services. The agent Sheila was not the brightest. She told me if I needed to update my computer I would have to pay for that.Apparently she does not know that this is not true. That you can do so for free online by downloading drivers. Or if you buy a Tom Tom or Garmin GPS you simply log into their sites and download updates. So where are the drivers for GMs Unexpected updates as obviously a way to make more money off you. This is a PAID FOR FEATURE on a car and should not simply fall off after 3-4 years. They would not pay for it. I will have to ask questions with different auto makers in the future regarding technology based upgrades on cars.

At 9 pm Mon July 10, talked to Kyrie about my Cadillac DTS. The keys keep getting stuck in the ignition, it is all over the internet about all Cadillac keys getting stuck. Pages of it on the net says no recall for it. CANNOT DO ANYTHING FOR YOU. This is the kind of loyalty we should be getting from GM. Got stuck in Niagara. Had to get a tow truck this am to get my battery recharged.

Trying to buy a 2018 Chevy Traverse - Sorry folks, unfortunately there isnt a lower rating that I can use for this place. If you enjoy ** style car buying with ignorant, disrespectful and unreliable sales staff (Johnathon) and being addressed as Bro, this is the dealer for you. If you add this with a disrespectful and ignorant finance manager that gets butthurt with your offer and then says he will crunch numbers and call you back and then doesnt call. (Ben I believe), Then hurry up and rush on in for your ** Car Buying Experience. The only thing I can say positive, is that Marcia, a woman I spoke with was absolutely fantastic as well as another salesman named Ben **. Too bad the others I dealt with werent this professional.

I’ve owned 7 GM vehicles, but there will never be an 8th! This vehicle has been in service 2 months out of 12 months, and I’ve contacted GM’s corporate customer service, and nothing! NEVER AGAIN!!! The vehicle has been subpar, and their customer service and lack of response has been equally bad! I won’t make this mistake again!

My 2012 GMC Denali 2500 HD developed an issue with the heater in the DEF tank. I have been told that there are no replacement parts available in the US and there is no time frame on getting parts to repair my vehicle. There are 5 other trucks at my same dealer with the same or similar issue with the DEF tanks. I find it very hard to believe that there are no parts available, yet GM continues to produce new trucks. Stop the line and fix the vehicles that have already been purchased. To top it all off I was offered a rental CAR, not a TRUCK. I gave them a truck and was given nothing but stress when I asked for a truck in replacement. I didnt buy a CAR because I needed and use my TRUCK for the capabilities of a truck.

My husband and I purchased a 2013 Chevy Malibu in Nov 2013. New car. No issues until April 2015. First, my Service Parking Brake light came on now and then. Took it in and they said it was a fuse box. Ordered a new one at our expense. Two days later the engine locked up. Got it towed and dealership ordered a new engine. Replacement engine was knocking after just being installed! Second new engine installed and runs fine. Still had Service Park Brake light on after replacing the fuse box. 250 miles later, engine started knocking! Took it back again and dealership left torque converter bolts loose. They claim to have tightened them and replaced the fuse block.Started a case with GM to get the car bought back because its obviously a lemon. No longer have the light on, but now the car idles rough and shifts terrible. GM will not allow the dealership to work on the car unless there is a code on their computer when they hook it up. Its not throwing any codes and no lights on the dash, so we wait. This is absurd! I have talked to a senior rep at GM several times, and she said we have to go through this and they will probably not ever buy it back. Not happy and never buying Chevy again!

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. Ive owned vehicles with 200,000 miles and Ive never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I dont feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didnt have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

2015 GMC Denali - To my surprise, my front end struts went out at 73,000 miles. Ancira dealership had sold me a long term warranty when I bought the vehicle from them but refused to cover this. I was out almost $2000 for these. Struts should not go out with this kind of mileage and I do not go offroading with the vehicle. Will never buy GM again nor from Ancira.

Transmission began to malfunction after having the vehicle for one week. I went several months and Lumberton Chevy continuously refused to fix it. Finally they decided to fix the vehicle after me calling GM corporate office. GM called the dealership in Lumberton NC requesting that they pick my vehicle up for repair and they didnt! GM called roadside assistance and had my vehicle picked up. They kept my vehicle for two weeks and it took them a week to get me into a replacement vehicle. Im self employed and GM caused me to lose money. I asked to be reimbursed and they refused to reimburse me anything. I was told that they were going to pay my car payment for a few months, now they have refused to do anything. The district manager was supposed to call me in reference to the poor customer service that I have received and I have yet to hear from the district manager. I spoke to a lady by the name of Charisma on today and she stated that she was told that they would not allow me to trade the vehicle for another one neither are they willing to reimburse me for money that was lost during this time. There is no way that anyone could ever talk me into buying a GM vehicle. The customer service is past poor. They only care about themselves and how many cars they can sell. I have never ever experienced customer service like this. I traded my 2013 Fusion to get the traverse because I needed a third row vehicle, but at this point, I will be trading this poor excuse for a vehicle for a new Ford Explorer. I will never have anything to do with GM again. When you purchase a new vehicle, you expect to not have to worry about anything and if you do you expect to have excellent customer service. If you purchase a GM vehicle you will not get customer service. If you purchase a GM vehicle our just stuck!

I have a 2002 Chevy Express Van 2500. I’m the original owner. I have about 98000 miles, first time. I just learned that the ABS sensors need to be replaced. It cost a total of about $600.00. The cargo side door that opens first on the passenger’s side is very hard to open. It’s almost stuck. I have applied grease, oil, etc. to the hinge, the lower hinge is the one that is super stuck. I am sure that the manufacturing process is the cause for this, nothing elseHow about the NTSB being notified? I can also mention that the fuel pump went out about 20,000 to 30,000 ago. The cost is over $1000.00. I have never heard of a fuel pump going out. I had lost time and wages and it’s dangerous. They make great vehicles, but the overall components are the pits after 30,000 miles.

This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

I have a 2014 Chevrolet Silverado. Transmission went out 200 miles out of warranty. Never hauled or pulled anything out of the ordinary or out of what the specs allow for the truck. Obviously being a issue with transmission before the warranty was up, GM refuses any assistance at all. Said because I didnt buy it from a GM dealership, there is nothing they will do. So please be very careful buying any GM vehicle from anyone. They will not stand behind what they make, and you will be treated the same way I was.

I purchased a used 2013 Buick LaCrosse. Never again will a GM product come into my house. This POS has been at the repair shop 13 times in the past year. I have contacted the dealer and GM and all I get is lip service. GM could care less about customer service and customer satisfaction. I have tried to be a reasonable person, but am beyond that now. Just know 13 is a unlucky number and if you decide to purchase a Buick keep that number in your mind. Do not purchase a GM Buick.

I purchased a 2020 Yukon Denali at the end of December 2019. I have purchased a new Yukon or Tahoe every year since 1996. My experiences in the past have been generally great since Im always driving a vehicle with very low mileage and always still under warranty. This 2020 model had only 7000 miles on it when several service lights started to appear on the instrument panel. These included ABS braking system, Stabilitrack, Forward collision system, Cruise control, and Trailer brake system. Any of these can be serious safety issues. I brought it in immediately to my dealer in Branson, Missouri, Pinegar GMC around the first week in July. They checked it out and said it was a faulty module of some sort that controls all those things and they should have the part in a few days. It has been 2 months and they not only still do not have the part but cannot say when it will ever show up. My question is why cant they get one off the assembly line since they are obviously building these cars every day and must need these modules to keep production going? Very poor communication and customer service.

I own a 2012 GMC Terrain that is covered by a GMPP. The vehicle is 5 years old and has 28K miles on it. I noticed some mold growing in the carpet. The cause turned out to be a broken drain tube in the sunroof. The GMPP is a bumper to bumper coverage not covering maintenance items or wearables. This part is neither, yet GM refuses to warrant the repair in any way. Anyone who purchases a GM product has rocks in their head. This is my last GM product.

I purchased my ‘16 Yukon in August of 2017 and by far this was the worst purchased I could’ve made. Since the day if purchase, I have to repair/replace the battery, motor mounts (~5 days after purchased), some plug for the transmission as the RPMs continuously revs up at highway speeds over 3000 rpms, several computer resets, the AC (2x), the weather strips around the door frame of the vehicle, fuel injection pump, and transmission. The truck often jerks forward while in low speeds almost causing me to rear end someone even while applying the brake. It seems as if I’m using an extensive amount of brake pressure as this truck is very unpredictable and unsafe. At times it has stuttered where it felt like I had no power while traffic causing vehicles to almost hit me. I’ve been told by the service department that they could not duplicate the issue. These concerns are very serious and definitely unsafe. It’s a shame that GM has taken the stance to ignore these issues.

Bought a new 2013 3500HD Duramax Diesel that doesnt get driven a great deal. Just over 20K miles and both Knock Sensors failed along with other Diesel Exhaust components. > $700 to replace sensors. Contacted GM and they tell me to read the Owners Manual on Warranty - 36 Months. Not the first issue with sensors on this vehicle. My first new Chevrolet purchase ever and most likely the last. Happy with my 2003 Toyota Tundra with > 300K miles on it and no sensor problems. Stay away from GM.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.

I currently own a 2008 Equinox that I purchased new in 2008. I absolutely loved it when I bought it. I loved the interior room, and that the backseat can slide back and forth allowing either more passenger or more cargo room. However, the longer I have this car the less I like it. You have to take half the front end apart every time a bulb goes out in the headlight area. I have had to change spark plugs and plug wires earlier than recommended. The entire car shakes and makes a knocking sound when driving it down the interstate. It sounds like its going to fall apart and you can literally watch the seats shake. It makes a horrible noise when you put it in reverse when you first start it. Conveniently every time I have had any of this checked they could not find anything wrong. Random things have fallen apart for no reason. The mirror cover fell off of the visor when the car was about a year old. The seat belt buckles make a horrible squeaking noise. The air conditioner fan turns itself up and down at random times for no apparent reason. The air conditioner decided to stop working at hour 8 of a 10 hour road trip with 2 kids in the car and 100 degree heat. Conveniently the next day it was working again. The dash started cracking around the airbag when the car was only 4 years old. Now the dash looks like somebody took a box cutter and cut out the airbag and then spider webbed it over to the air vent. When I contacted the dealership the first time the only thing they told me was, we have never seen one do that before. I decided to live with it for a while but as it got worse I started pricing repairs at other places and was quoted close to $400 for parts only not including labor. I found a number and contacted the GM customer complaint line because this is at a point where I am now afraid of the air bag popping out if I hit a pot hole. The GM rep talked to me like I was a complete idiot and then notified me that I would receive a call within a day or two from the dealership to schedule an appointment to have it evaluated. A week later that did not happen so I contacted GM again and got an appointment scheduled. I showed up for my appointment as scheduled and was the person who was supposed to look at it was not there and the person I saw had no idea I had an appointment. He took pictures and said he would get with management and GM and let me know what could be done. A few days later, no response. I call the dealership again to find out that person no longer works there and I have to take time off of work and start from step one again. I go in and have it looked at again to be told the dealership and GM are not willing to do anything to help resolve the issue. There are so many other random things that have gone with the piece of junk car, there is no way to list them all in one review. I am so fed up with this car and with GM/Chevrolet at the moment I am working to get rid of this car and do not plan to purchase another GM product anywhere in the near future if ever again.

We purchased a new GMC Terrain Auto 2011 and a 2011 Chevrolet Cruze in November 2011. We had trouble with 2011 GMC Terrain, 6 speed transmission, not shifting properly and getting only 24mpg on the highway and 22 around town. This was reported to GM Head Quarters in February 2012 and GM complaint people called me several times, but they tried to convince me that I expected too much. I told them all I wanted was to have the 6 speed transmission shift properly, and then I would probably get better mileage. The service department at Fox Chevrolet in Negaunee, Michigan tried it out and they insisted that there was nothing wrong. They said I was probably trying to compare my GMC Terrain with my 2011 Chevrolet Cruze, which shifted real good and got 39mpg on highway and 34mpg around town all the time. They also told me that after I put another 5,000 miles on my GMC Terrain, it would probably be better. We now have over 14,000 miles on it and I am complaining once again. The main reason is gas is so expensive and GM advertises 30mpg on highway and about 26 to 28mpg in town. So my complaint is false advertising, on the part of GM. So, I am requesting that you correct this problem. Thank you. Also, I have been a GM customer for over 25 years.

I filed an complaint with GM online for a problem I was just became aware of on my own. My check engine light went on several months ago and found out that it was flagging a problem with my Cam Shaft intake sensor. When my oil was checked they found out that I had NO OIL in my car. I was well under my 5000 miles due for an oil change and NEVER had a warning signal go on from my vehicle while the oil was burning low. It was confirmed that my car had NO leaks. So something else was causing my oil to burn. I went online to try to find other cases of this and found out that GM knows about this issue with my exact Model and year vehicle (2011 Chevy Equinox LT 2.4 liter 4 cyl) and as a result increased the coverage for this problem for these vehicles from 85000 miles to 120,000 miles. After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years Ive owned my vehicle and all services including the 100,000 mile services were performed at the dealership. I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is damaged as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.I had a much more pleasant experience with Nissan when I found out my daughters 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company Ive been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

My wife and I purchased a 2012 Chevy Equinox new, now it has 58,000 miles on it and it uses oil up to 2 quarts before a scheduled oil change. There is a extended warranty but they only rebuild the cylinder affected by the oil usage and they do not take care of any problems. After that...its been in the shop twice for the engine light on which ended up being low on oil... Im sick of having this Chevy. I wish I could get all our money back on this Chevy product... Never buy a Chevy again.

On Christmas Day, 2014, at about 2 PM, my wife and I were driving in our 2013 Chevy Spark on the Cross Valley Expressway (PASR-309). It was a bright sunny day with very little traffic. The car was loaded with presents as we were on way to the family holiday dinner. Not long after we exited the rock-cuts (a reduced speed zone) and assumed normal highway speed, there was a horrendous, explosive noise and the sky vanished, or so it would seem. The hood of the Spark had blown open and smashed the windshield, completely obstructing or view. For some reason, I almost immediately realized what had happened and was able to maneuver the vehicle to the side of the highway using the only the view in the side-mounted rear-view mirrors. We were, each, covered in shattered glass, but neither of us was injured.After assessing the situation and realizing we were less than a mile from Bonner Chevrolet, I bungee-tied the hood down and nursed the vehicle to their lot. We called a family member to pick us up and tried to enjoy what was left of our holiday. Most of the day was spent retelling the story and hearing from everyone, just how lucky we were. Chevy had issued a recall for possible hood-latch rust and potential failure in mid-November. The recall letter stated, We will send you another notice to inform you when parts are available to repair your vehicle. No such letter had arrived prior to the above event; however, it did come in mid-January.The guys at Bonner were terrific. They were confident that this was a simple recall issue and that GM would pick up the tab. Were they ever wrong! Bonner assessed the damage at $5001.32. (New hood, fenders, hinges, windshield, paint.) The car had a KBB value of about $9500 at the time, so the repairs were warranted. Heres where it gets interesting. GM had Bonner recalculate the repairs using a higher labor rate (Corporate-Warranty Rate). The cost of repair went over $7,000, and exceeded GMs acceptable threshold to merit repair. Just like magic. The car was now a total loss in their eyes. GM offered me $7,500 and a $2,000 Customer Loyalty voucher.The following is an excerpt from my response to their offer: I am still considering your offer. The problem that I am having is that Chevy is asking me to spend a minimum of $9,000 dollars out of my pocket to resolve a problem created when my Chevy product failed. And yes, as structured, Chevy would get my $9,000 dollars. Lets do some math. The offer stands at $9,500. ($7,500 check and $2,000 Chevy voucher). I owe approximately $4,500 dollars on my defective vehicle. My dealer can put me in a new (hopefully non-defective) Spark for about $14,000 (title, tax, tags). That causes me to spend an unbudgeted $9,000 if I buy a Chevy or $11,000 if I choose a comparable vehicle from another manufacturer. Any rational human (including judges, jurors, arbiters, and customer service representatives) can see the folly in accepting such a deal. All I really want is the same car payment I currently have and a safe vehicle to drive. Fix my car or find me a different one (13-14-15, I dont care). Let me walk away owing my Credit Union $4500. Ill continue to sing the praises of the Spark and Chevy. Please forward this to anyone who might be able to help.After several phone calls (GM stopped replying to e-mail), Chevy held firm. I ended up having my insurance repair the vehicle at Bonner for the initial estimate and paid a $250 deductible. The whole process took six weeks (3 car payments).

Purchased my car in late 2011. Battery went bad December 2012. They replaced the battery - supposedly with a new 48-month A/C delco battery. This morning I come out to a dead battery. I called to find out if they will replace it since obviously its not even 24 months and this thing is dead. No. The manager will not honor the warranty on the battery because it was installed during my warranty under the bumper to bumper. How convenient. Upon closer inspection, the battery does not have a date, which leads me to believe that they installed either an old battery or just did not even install one at all. Manager told me that if you have a battery installed UNDER THE BUMPER TO BUMPER WARRANTY, it voids the batterys warranty. Does this make sense to anyone????? Sure doesnt to me. Like I said, I have a feeling they put an old used battery in my car.

Their customer service team doesnt return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesnt correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.

It has been 3 months since GM has classified our truck as a lemon, and still do not have a replacement truck. After complying with documents 3 times to Henry and getting little to no help we were turned over to Sean who has only been slightly better. If you ask to speak to his supervisor first he will then call you back, then today being told by Sean that he contacted the Dealership about ordering us a new truck, then checking with that dealership and being read the emails from Sean this was not the case. I was told that we had to find a like truck and send the VIN # which I have but the truck is sold by the time Sean gets around to replying to the emails I send. This whole experience has caused extreme hardship as I need the truck to tow our trailer to Houston for my Husbands cancer treatments and it has been a financial burden driving and paying for Hotels as well as compromising my Husbands health by staying in Hotels, etc. All we want is a truck to replace the Lemon Truck we have so I can keep my Husband safe in our own trailer.

Our 2007 Pontiac G-5 is under the faulty ignition switch recall. The recall that has caused several deadly accidents. We received notification in the mail from GM in March of 2014. It stated that the parts would be available the second week of April 2014. We took our car to Brown & Wood dealership in Greenville NC. The part was supposedly ordered. We have checked back weekly like we were asked to. The part is never in. There was one car ahead of us to be fixed. A Chevy cobalt. That car and several others have been fixed. Our part is still not in?? When we call GM we are either hung up on, or are told we dont know where your part is or when it will come in?? For the past several weeks we have been asking the dealership for a receipt or something showing that our part had been ordered, and that we were going to talk to an attorney. They have continually put us off. Finally we get a call from the owner telling us not to call the dealership anymore and stop calling GM. We were also told giving us a receipt for when the part was ordered would not do any good??? We were due to go on vacation in June 2014. Our vacation was booked and paid for long before we found out about the recall and how dangerous the car is. We asked for a rental car with racks to haul our equipment. We were told in an e-mail to Congressman Walter Jones office (which we went to for some possible help) from GM that our car is arguably safe, we were instructed to drive the car with only one key, and to drive our own car on vacation. They would not provide a rental like they say they will. We have FULL RENTAL INSURANCE on our auto policy. The Pontiac that we bought from them in 2007 with our own racks on it, we bought in good faith that the car would stay in proper and safe working order. They should have and were responsible for providing a rental car under the circumstances to make sure that their consumers were safe. GM is a sorry company! Our taxpayer dollars bailed this sorry company out. Mary Barra recently did an interview on the Today Show on NBC. The interview was nothing but about herself. What she supposedly has done and is going to do. Mrs. Barra, where is the part for our death trap car you sold us in 2007? Where is the notification to your customers, you know CUSTOMERS people that keep you in business? If there is a delay with the parts you should notify consumers. Your are doing it by VIN Number. Explain please??? Are you fixing certain cars first, are you picking and choosing certain consumers cars to fix first??? Communicate with your customers. We think that a class action lawsuit should be brought against GM for everyones deadly car that has not been fixed in a timely manner for putting customers under the stress that they have put us under. Your notification GM states that the parts would be available the second week of April 2014. If there are any attorneys out there that have a class action against GM, please contact us, we are interested. This is unacceptable. These cars are dangerous. Living with the possibility that your car can just freeze up at any time and they are dragging their feet getting the parts made. We will never buy another GM car. NEVER! Folks think hard before you buy a GM vehicle. Shame on you Mary Barra. You are constantly on TV giving interviews not telling the whole truth. Oh, but what do we expect? You are a part of the government, and you and your company lied for 10 years about these cars. Stop making everyone believe that customers are being taken care of and for the most part are happy with GM. NO WE ARE NOT! Fix our deadly car. We encourage anyone that if their recalled cars have still not been fixed and you are getting no communication from GM please make complaints and write reviews.

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!

We bought a 2020 Chevy 3500 and we have nothing but issues the day we bought it. Been in shop 10 times over injectors, it’s in the shop as I’m writing this review!! Chevy will not help us at all. The truck has set in shop for 2 months of its life and we brought it in October so do the math. Now we have tried trading the truck off and no dealership wants the truck because of the service history. We use this truck for work and when truck is setting we aren’t making money, the truck has cost us thousands and we can even get a we a sorry from GM. This last Diesel truck we will ever buy from Chevy and this is a far warning to anyone that’s thinking on buying a Chevy pickup.

I was driving on Oregon coast on a vacation. Just bought this truck with 39000 miles and all of the sudden the steering locking up and took everything I could do to turn to a safe stop. Had the vehicle repaired at a Chevrolet dealership in Newport who were great to work with. I called GM and this truck has been out of warranty for 4 thousand miles, and they only wanted to pay half, and give me credit for accessories. This could have cause me to get into a bad accident with my family in it. The steering gear failed all of a sudden with no warning. I have had paint issues with this truck and now safety problems. They will not stand up for craftsmanship of truck and is still worth around 48000 dollars. I have owned these trucks my whole life and now it will be the last.

Not a happy camper right now at all. Brand new 2017 Chevy Camaro decided earlier this morning it wants, after barely 2 months, to freeze up on my while driving and my steering wheel locked. Could have been in a bad accident, badly hurt and possibly ended up pretty much possibly losing my life. In shock that a brand new car would lose power steering the way my car did while driving this morning.OnStar service that’s provided to me as well was horrible and took over 2 1/2 hrs to reach me while I was stuck in Daytona Florida. Had to pay an additional $190 to have my car towed back to Carl Black in Orlando, the tow truck company didn’t even take my car to the dealership until later on today when he was suppose to take it as soon as he picked it up. I’m disappointed with General Motors to allow me to get a vehicle that has bad mechanical issues likes mine when I had to put a lot of money down to take home a brand new car and it almost feels like it’s used, from the power steering going bad to the car shutting off to the tire pressure issues. I feel like I was almost sold a “lemon” although it looks new.Luis, Rick & Brent, were amazing in making my process easy and trying to calm me down as I was more so worried than anything being a young woman stranded in Daytona Florida all by myself… They all 3 went above and beyond to make sure that I was okay with a loaner, etc. however I think the vehicle that was sold to me should be replaced with a brand spanking new vehicle since we aren’t sure if the vehicle that I currently own will end up freezing up on me again while I am driving it. General Motors should be contacted and explained the situation and they should accommodate me being a brand new first time buyer on a brand new vehicle 1st owner and this situation occurred. Carl Black isn’t a bad dealership. The 1 Star is definitely representing GMC, and I am hoping Carl Black will get this resolved ASAP.

Own 3 Chevy Sonics. 2014 I bought mine, loved it so much we bought our 2 children one each in 11/16. In Jan of this year (2018) our sons car burnt up while it was parked and ignition was off for at least an hour. No modifications were made to this car. Fire department, and insurance company both said that the fire started under the hood. We called GM immediately. It took over 3 1/2 months for GM to even send anyone to look at it and it was after the insurance company had to threaten them. I went back to dealership, and was told that the car was still under factory warranty and they should have investigated it as soon as it happened. The GM investigator that did speak to me was rude and told me (3 months after the fire), I am sure the car has been scrapped for metal by now...which it had not been. He also said Well we dont know that the car catching on fire was fault due to the motor...and I replied You wouldnt know cause you sent no one out. On April 3, 2018 I emailed our insurance company and they said that GM would have a decision in 2 weeks. I have requested a status regularly and it has been 7 months with no response as in no call, email or letter from GM. All I asked was that they stand by their warranty. I understand that to GM this is a game of corporate bullying. They have no interest in providing a valid service to their customers. Their mission statement We at GM make a strong commitment to our customers, employees, partners, and other important stakeholders. They continue to promote that they are guided by five principles including Safety and Quality first...Create Lifelong Customers. GM has demonstrated to me that they do not stand by their product or their mission. GMs only mission is to serve themselves at the expense of their customers. I will never buy a GM vehicle again.

I bought brand new for my first time a couple of years ago. Last fall I was just under 60,000 km for warranty and noticed rust on my back drivers tail light. True North in North Bay painted it even though they knew their stuff and said the whole back panel should be replaced as the rust is coming from inside out. Anyhow back again in March due to after washing it from winter same spot. NOT EVEN A YEAR OLD REPAINT JOB.True North stated they couldnt do it for free, they cant guarantee their own work. So called GM and lady was supposed to call back in a couple of days. Called back in two weeks. They couldnt do NOTHING for me. SO called True North because Im still upset over this, and they said Peter the owner would call me back, this was 3 weeks ago now. Not Impressed!!! cheap paint obviously and how good is that when my friends, coworkers, and family ask where did I get my car and how old is it... Obviously they wont be buying a Chev 2014 Sonic.

I bought a new vehicle 2014 Chevy Camaro with a v6 3.7 engine and GM didnt think it was necessary to install a low oil sensor in their engines. Recently I changed my oil as I have always on time when prompted to. And replaced oil filter cap and the o-ring did not seal properly so needless to say without any warning lights or anything the engine pumped out 5 1/2 quarts of much needed 6 total of my oil. Didnt realize anything was wrong until the engine started making a loud noise. Of course GM says theyre not responsible for this mistake because I changed my own oil. But I ask GM why I can buy a $99 lawn mower with a low oil sensor in the engine to protect my investment but a $26,000 Camaro does not have a low oil sensor in the engine to protect my investment. I said even if I fix the car myself this can happen again.I have always been a Chevy man but this just makes no sense to me why they would not invest another $20-$30 to protect what the dealer said will cost me now at least $9500 for a new engine, which I totally disagree with because its only ticking and may not need a new engine but for now and the next 4-5 yrs. Ill be paying very high payments on a yellow lemon yard ornament... this should be a recall. Theres no excuse for this type of manufacturing, very disappointed in the brand Ive bragged about for many years. If this is their best they can build for consumers, they should stop building cars. At this point, I can promise I will always tell people about the warning of the disrespect for consumer investment that GM does not care one damn bit about you after you purchase their product. Thank you, Rick... a very disappointed consumer.

After 100,000 mile warranty, had to replace def tank as injector quit working. On trip to Texas, check engine light appeared, dealership could not find problem. Charged me $729 to tell me exhaust system needed to be replaced, cost $5,000, and would not be ready by the time we needed to leave for home. Service manager recommended a diesel repair shop, which did replace truck computer and altered exhaust system. Severe glow plugs later, plus back up sensors being replaced. Final blow was after moving cattle from one pasture to another appox. 3 hours away, a knock developed in the engine. Was able to get home and to our local service garage. Transmission removed to find a broken crankshaft. Cost expected to be $20,000 plus. This is my second Duramax diesel, first was a 2003, which I experienced 8 different occasions replacing injectors at GMs dealership. Each glow plug was replaced at least once. One blew out the head the second time, had to leave a trailer along side the road and had to be towed in. Final blow, check engine light came on, dealership said injector pump going out. Traded in for 2012, which has been as much expensive and troublesome as the 2003. GOODBYE, GMC!!!

I bought a 2011 Equinox in April 2014 with 58,000 miles on it. Was talked into spending an extra $2000 on an extended warranty so I paid almost $20,000 for this car. A year later (April 2015) I took it in to have it inspected and because there was a ticking noise coming from the motor. Come to find out I needed to have the timing chain replaced. On top of that I ended up having to have 4 new tires put on it because the idiot that had the car before me ran the tire flat and never told anyone so it ruined the tire. I didnt get any help with paying for 4 new tires from the dealership. Then in July 2015 I took it back to the dealership for the same ticking noise. Well come to find out I needed new rings, pistons, and a cylinder head. So they replaced that. All under warranty of course. Then in February 2016 I started having issues with it starting so we thought it was just a battery so I spent $135 on a new battery. Well a week later the car wouldnt start in my driveway. We couldnt get it started so we had to have it towed at our own expense ($75) even though our extended warranty has AAA. Come to find out the starter was cracked so they replaced that under my extended warranty. Well come to find out you still have a $100 deductible on a warranty after you spend $2000 on it. Ridiculous if you ask me. Well a week and half later I went out to start the car for work and it was dead, wouldnt start. That night my boyfriend managed to get it started so we didnt have to have it towed. Come to find out there was a negative grounding cable that was bad that we had to have replaced. Well that same day I got the car back I got stranded at our local supermarket because my car wouldnt start. So now as we speak I still dont have my vehicle. I have called GM on several occasions starting with the problems last year and now called several times this year with the starting problems. No one returns phone calls or emails and they dont seem as if they want to be helpful. I work full-time, got to college part-time for my bachelors degree and have a 2-year-old daughter at home. Why should I feel like I am going to get stranded every time I want to go somewhere. Living in NYS you never know what the weather is going to be. What if I got stranded with my daughter and it was freezing cold outside. All I want is a resolution with this car but the dealership nor GM seems to want to help. Its ridiculous that you pay that kind of money for a car and have these issues not even 2 years into owning it. This is my first GM vehicle I have ever bought and I will NEVER purchase another. I have also drive Toyotas, Subarus and I even drove a Mazda and even though they were all used I never had any issues like this. So here is a good idea GM maybe you need to start supporting your customers a little better and maybe your business wouldnt be going to **.

The transmission should have been recalled. The wave plates break in it and it is junk. I have to replace ours and it costs a lot of money. For people on a fixed income this is very expensive. GM knew about this problem. The car was slipping out of gear while driving and my wife barely made it to her destination. So then the car was stuck 45 miles from my home and I had to get it towed back to where we lived. The mechanic said that this should have been a recall even. What makes me mad is that tax payers bailed out GM and then the company does stuff like this at our expense. The engine is good though because it is made by Honda.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

I am reasonably convinced that GM does not take pride in their work. My 2015 Chevy Equinox has a couple of design flaws that make this obvious. The front bumper is too low and seem intentionally designed to catch on standard parking bumper blocks. Not having key on the rear hatchback prevented me from being able to get my jumper cables out when my battery went dead and the electric locks would not work! The oil filter in an inconvenient location for consumer use. It also requires a special crows foot wrench to remove the filter housing. The electrical system goes haywire when the battery is low. What a nuisance. Try taking pride and does things right. Youll sell more cars!

In 2016 I bought A CPO GMC 1500 Denali. The truck has 14k miles on it. I had planned on buying a brand new truck but this one was beautiful. Supposedly was the General managers and so forth. I purchased the best warranty they could offer, the truck had been wonderful until 56,000 miles was when the first set of tie rods went out. The dealership stated those will not be covered under warranty that they are wearable items. Ok then. $800.At 61k miles my air conditioner stopped. This however was not under warranty due wasn’t a major component. Another $600. Ok and it worked half the time, took back to dealer and their response was, We cannot figure it out.... Let’s move forward. 83k. Again went in for in inspection and tie rods again were bad another $800. Ok.... this time GM changed them from aluminum to steel telling me they had a new design (even though I had to pay).Ok this time I had maybe they were fixed and this would be it with my tie rods. Let’s fast-forward to 110,000 miles my truck beginning to act weird during takeoff. Take to dealership to find out that my transmission needed replaced. I had bought and the vehicle in 2016 and was told and also my contract that the truck would have 100,000 mile powertrain warranty. GMC only offered me 10% to help repair.So I ended up paying $4,234. I was completely Suprised with them. I was confused. They said my CPO warranty started in 2013 but my truck was model year 2014. I had a good friend living in Texas at this time who had a 2016 Chevy Tahoe with 92,000 miles on this. We have been friends since kindergarten which is over 30 years and Always Drove Chevys. His transmission was also bad and needs replaced. Shortly after getting the transmission fixed I took my vehicle to another dealership and hearing squeaking sounds while I was out of town. Guess what? Ball joints and tie rods. This time $1300. I have owned 47 GMC trucks my entire life. My personal company fleet were and I use the word were GMCs (will no longer will be).I have my old Denali 2004 original engine and transmission with 240k (absolutely best truck) and never had issues. After all this I decided to call GM corporate. Obviously they can see my history with them and they can see that I’ve had a lot of complaints with this truck. They did nothing to help me or my buddy who I might also add are both veterans and take the absolute best care of our trucks... I’ve always enjoyed my GM products and I’ve always been a loyal customer. In 30 years I’ve never asked for anything from them but when I felt their product had some issues I feel like they should’ve stood behind Us and their product a little more.The more I looked into the GM products I realized the company has really gone downhill. I will no longer buy their product or support them in any way possible. There are a lot of people I have talked to feel a same way I do. When you’re close plants down also and your CEO is making 22 million a year there is a major problem. Shame on you GM.

Sum it up, I traded in my 08 Infiniti. Purchased a certified used 2015 Cadillac XTS 33,000 miles. Lets just say 2 years later, 62,320 I have spent OVER $9,200!!! Both headlights and ballast, taillight = $3675, then while on a family road trip, the rear compressor decided to give up with no warning! Dropping the back of the car basically to the ground while going 70 miles an hour! Then the same week had to replace the front struts and mounts?? Not even including all of the nuisance system updates all over 150 bucks!! Come to find out my neighbor had the same problems but traded his! These cars are beautiful but they cut corners in quality!! Hence why you dont see any CT6s on the road and why Cadillacs product is deteriorating every year! Wish I would have known before my nightmare!

GMC service reps informed us that the GMC 3500 trucks can sometimes have major problems with fuel system. Causing metal particles to travel throughout the engine and other parts. Had to leave my car truck for 20 days at Georges Chevrolet to be repaired. Not only did they not repair my truck properly the 1st time but the only loaner they could give me was a Chevrolet 1500 Silverado that not only leaked oil but didnt have the horsepower that I needed to pull my trailer. Im a landscaper and Im self-employed and need all my equipment for work, i.e. my GMC 3500 to pull trailer. I incurred loss of wages/revenue due to leaks from loaner truck and unable to pull equipment. GMC stepped in and assured me after several telephone calls later that I would be compensated for my loss of revenue and as a dissatisfied experience at Georges Chevrolet. Again after several other calls we finally agreed on compensation and that was basically an extended warranty. After several months later we still havent received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words OH WELL. I now need to wait for my documents to get my WORK TRUCK serviced and hope it doesnt break down or cause any further damages to my engine. This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.

This is my Story. I am a loyal 25+ year GM owner. Pictured here are my last GM products I will ever own. My 2010 Chevrolet Express motorhome has run for almost 5 years with not one problem. GM sent me a letter telling me that some owners were having problems with their transmissions and that I needed to bring it in for just a reprogramming. After that I took the motorhome on a trip to the Blue Ridge Mountains and the truck shifted really bad going up hills at slow speeds. I had to call GM because I could not find a dealer that would work on it. The Dealer I bought it from is not licensed to work on GM products but can sell them. GM found a dealer who looked at it drove it and even wrote on the repair slip that he felt chugging on underload. Tech asst, told him to tell me to use higher octane. % years of driving it with no problems and they reprogram the tranny and now I have to use a higher octane. Called GM and this is where my nightmare started. I was put in touch with ** from Senior adviser and right from the beginning she had a attitude with me. Lying to and then making promises only to break them after. She promised she would call back and never did. And then said she wrote down the wrong number and I find that funny because after the weekend she called me but never asked me for the right number. I spent 4 hours on the phone with GM and only hung up after my cordless went dead. Worst experience I have ever had with a company. Now I find out my brand new Colorado has two open recalls. That means that GM does not have the parts or know how to fix them. But who needs front brakes or your front seat bolted in right. RUN people! GM has not changed and does not care one bit about you. Follow up. ** just called me 5/18/15 and left a message telling there are no other dealers in my state that will work on my motorhome even though there are hundreds of GM dealers in my state. Nice. I a truck under factory warranty that no one will fix and a new truck that has recalls that GM did not even let me know about. DO NOT BUY GM. They have not changed.

2008 GMC Envoy - electrical issues, transmissions, stable link system, check previous surveys, & complaints. Roomy, comfortable, fuel pump, filters, issues, fuel consumption.

The transmission on my 2010 Terrain failed at less than 52,000 miles and GMC has done nothing to help me. I have never heard of a transmission failing this early on a car that has been well maintained. When I initially brought it into my GMC dealer, all they were interested in was if I had an extended warranty (I did not) and told me if I needed a new trans, it would cost $ 6000 - $ 7000. Not being able to afford that and not being able to afford a new car, I took it to a local trans repair shop and had the trans rebuilt for $ 2750. When GMC was contacted after that to see if they would reimburse at least part of the cost, they told me they only work with their dealers and if I had gone to the dealer maybe they wouldve done something for me.Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didnt.

I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 miles on it. I have been overall very satisfied with the looks and performance of this vehicle. A few months ago we started having a shudder happen at acceleration. We didnt know what it might be from and it was so intermittent that we didnt immediately have it checked out. As the weather warmed the shudder happened more often and eventually made it to where it was difficult to pull out from an intersection due to no acceleration. We took it to a dealer to have it checked out and were advised that there is problem with several model years of GM transmissions having the torque converter delaminate which causes debris to spread through the transmission and causes it to fail. This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and its a 2014 with 59,000 miles shouldnt it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the in-service date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission. We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldnt work with me on this since the repairs werent being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldnt stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.

I am a former executive of GM. While employed, I cautioned management via the PEP Program that for years GM has not fixed a problem with their driving lights on many of their vehicles. After a few years, at least one or both white driving lights burns out usually from a hot socket, Im told. Ive owned several GM vehicles and presently drive a Yukon among them. For years knowing my years with GM, my friends and acquaintances often tell me, You can most always tell/bet the GM vehicle approaching you with at least one driving light out is a GM truck, crossover, etc. at least 90%+ of the time. I have no answer as to why for years this kind of on-going negative on-road advertising has been allowed to exist, do you? If its a supplier wiring harness issue, lets fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most peoples constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, Stupid is as stupid does. For all our GM families sake, investigate and fix as appropriate this seemingly forever on the road negative adverting. I am Randolph **, GMs past General Director of Information Security, previously located in the Ren Cen for many years.

I have a 2010 and repeatedly have issues. It has been to the dealer as it completely lost power in rush hour. Car dash said Service ABS, power, saver mode, traction control, service ESC and then died. I took to shop and they replaced the PCM is what they told me. Car has since had lose of power, sluggish, dies periodically, and now almost 3 years after thousand dollar repair not to mention the air bag light that is on that they are telling me will cost at least 1000 dollars as well to repair as my car is out of warranty and that it is a safety concern. My car died again while coming through a intersection and the P0341 has come up and been replaced four times since February 2019. This car is a danger and I am forced to drive it when it runs as I have so much money invested I cant afford a new one. I have also replaced the throttle body and just about every sensor under the hood including spark plugs and battery and car is still acting up. Why are they not helping us. Someone is going to get killed. It stalls suddenly and with little to no warning. I am terrified to transport my kids in this car. Please help us…

No recall on defective fuel line on Chevy Express Van - Fuel supply line leading to gas tank rusted through. Gasoline leaks from the fuel line during fill up. Also, gasoline vapor would fill the passenger compartment. This is a potentially explosive situation. I reported to this to GM who said there was no recall and refused to pay for it. Ironically the replacement part is now plastic, so GM must know it was defective and prone to rust.

Had my 2013 Avalanche serviced at Bob Tedford Chevrolet in Farmersville Texas. At around 30,000 miles engine light came on. They said the number 1 spark plug was fouled out. Pumping oil. They replaced it. Also did some work on valve covers. This was just a dog and pony show. At 70,000, engine light again, mechanic showed me the plug fouled out. I asked him if it was the number one, he said it was. I asked what would fix it, he said a new motor. Talked to the manager and asked him about the AFM engines, he said it was not a big problem. I have since read several blogs on the subject, big problem. Also started observing the exhaust on vehicles with this motor. Most have oil rings around the exhaust. GM solution to saving our planet is doing just the opposite. Polluting our air. They should be fined heavily for a problem they are acutely aware.

I love my 2002 GMC Envoy! This has most definitely been my fav vehicle that I have ever owned. My Envoy has so much space for transportation of items or for long distances with the family. I chose this vehicle originally based on the spaciousness! The GMC gave me the right amount of luxury and was still amazingly functional for my large family! I could easily put my daughters wheelchair in the back but still be able to park it once we got where we were going. The only downfall of owning my Envoy has been the prices that all replacement parts seem to be! If anything breaks on the Envoy, I have Easily dropped at least $200 on the replacement part. This is ridiculous! That also doesnt include the cost of the work that was done to it.

After purchasing a used 2011 LaCrosse from Doug Henry drove the car off the lot only to discover the vehicle has front end problems. Dropped off the vehicle for service only to receive a loaner with a vehicle that only had less that a quarter tank of gas and was told to make sure to put the gas back that will be used. My lady works in Raleigh 1hr away. The service is poor and the treatment of their customers is even worse. I am a certified NC state inspector and Ive been working with other dealers and never have I witnessed such disregard and disrespect to the customer about the gas in a loaner car that should have been filled.

Just got off the highway thank God and the brakes went completely out. Putting me and my children in danger because the car wouldnt stop sending me into oncoming traffic to avoid hitting cars in front of me. This is horrible that GM wont do anything about this problem.

Complaint against (Liberty): this dealer is sucking my blood since four months I am paying almost $10,000 and my car is still not repaired. Every time they ask me to bring the car and they keep it for 2 or 3 weeks and I have to pay thousands of dollars and after I use the car for maximum three days all the problems bounce back into my face. It is not only that, the problems are getting more dangerous at the level that I cant take my kids with me in this car because of safety issues! I have trusted GM all my life but now I will never think about this company again and promise you that everyone I know has a full idea about what I am suffering. I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our familys safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.

My transmission failed in my Saturn close to 100,000 miles. I bought a remanufactured transmission from GM which cost over $5,000 dollars. Over $1,200 to install. Lasted 16 months and 9,400 miles. GM/Saturn said Im over the year so although Im so far under the mileage they said sorry cant help you. 9,400 miles for over $6,000 dollars. They are selling us defective items and stealing our money. Shame on them and I hope all future consumers boycott GM. They could care less about you and are ripping us off. No more GM products and Im spreading the word to all friends, family, and any way I can get the word out. Everyone I know cant believe how they treat people. Shame on all of you and I hope no one is stupid enough to bail you out again. You dont deserve it.

I leased a 2012 GMC Terrain back in 2012.. It is 30 month lease. I recently sustained a medical problem with a year left on the lease.. I cannot drive anymore and sought to turn in the vehicle early as I cannot drive it. Balance owed on lease was/is not an issue.. what I was told by leasing affiliate--ALLY Auto... I would have to retain the vehicle for the duration of the lease period and carry full coverage with insurance for the duration of lease even though I cannot drive and my license has been placed on hold by State DMV. My complaint here is based upon the fact that the vehicle will be stored on my property, not being driven for over a year (I am a retired senior living alone) and I will be forced to pay over $2,000 in insurance premiums just so the lease calendar can expire as they will not allow me to turn in the vehicle now. I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it wont be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

Updated on 02/01/2020: I didnt get the car back until Dec due to the strike. I filed a claim with GM and requested either a new car or reimbursement. They refused to give me a new car and agreed to the reimbursement. They are only willing to reimburse me 2 car payments but had my car for a total of 3 months. Ive had to provide statements from my finance company and personal bank statements to show proof that I made those car payments just so they can reimburse me. Talk about feeling like a valued customer! Me paying my car note has nothing to do with me being inconvenienced over a product that I bought from YOU! They are telling me the dealership has to process my reimbursement because it will move a lot faster, however I got my car back mid December, it is almost February and I am still dealing with this and havent received anything! I am very dissatisfied with GMs customer service and the way they treat their customers! I will never purchase another GM car and I definitely wont be referring any one to either! I have a cousin who experienced some of the same issues with Dodge and her experience was smooth sailing! Original Review: I purchased a 2019 Chevy Camaro in June 2019 due to a car accident and my previous car being totaled which was a Dodge (Challenger). I had the Camaro for 90 days then had to put it in the shop due to safety issues! Passenger Airbag broken! This is a brand new car in which I should not be experiencing these type of problems. My car has been in the shop for almost 2 months now due to GM being on strike and the part to fix my car has not been available and no one can tell me when. I was told GM would not give me a new car but would compensate me once the problem is fixed! **! Im having to pay a car note for a BRAND NEW CAR that I cant even enjoy! VERY UPSETTING! Im totally dissatisfied with GM and I wish I never purchased this car! Shouldve just stuck with DODGE!

I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and have had it on the garage 3 times for major repairs. The first being a thermostat and seals on the coolant lines. Then had to have all the coolant seals replaced after it overheated again. All of this happened before the first 30000 miles. Most recently my check engine light came on so I took it in and found that a wire for the valve intake to the emission system had broken. All of this on a car barely 3 years old. Contacted GM with my concerns and was told that they would contact the dealership so that the dealership or GM would cover a portion of the repair expense. Was contacted 2 days later by dealership. They said it wasnt their problem that they did their part and would forward my concerns back to GM since my problem was with the car not the service I was given. Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

I called over a month ago and have yet to hear back from my (senior adviser). I was told I would get reimbursed for my 2012 Chevy Equinox that is still under warranty. $1036.71. No one want to talk.

I purchased a 2018 GMC Terrain Denali in April of 2018. I have gone past the warranty period and I have noticed the paint has been coming off the rocker on both sides of the vehicle and now rusting. I contacted GM Canada customer service and after waiting almost 5 weeks for a answer if they would do anything the robot who called me said since its out of warranty and theres no recalls on the paint theres nothing they will do. They are saying its from my shoes. I wear running shoes all the time I have had a lot of gm cars and so has my son with a lot more mileage and never had this happen. I guess this shows me that gm doesnt care about its customers. My next purchase will definitely not be a gm product.

This is my first GMC and I don’t think I can drive anything else after owning a GMC. I love the look and the way that it drives. Inside is such a great design with wonderful features.

I bought my car new but within a few months my antifreeze was disappearing - no leaking onto driveway. It took GM mechanics 4 years to find it was leaking into my oil and thus thru engine. Antifreeze compromises the engine and it should be taken apart and cleaned or replaced. GM customer service said that I was responsible to pay for the engine replacement even tho the car was broken when I bought it because the engine passes whatever test the dealer did. Those mechanics also said they would not buy a car like mine because of the antifreeze leak. Maybe its working now but the engine is compromised and will cause an accident at some point.

One of our fleet vehicles died at a parking lot in the suburbs of Chicago. It was a 2012 Chevy Express. I drove over the next day to try and start it. I was unable to start it so I called Chevy Roadside Assistance to arrange a tow to a dealership. The fastest time that any of their tow contractors could pick up the vehicle was 90 minutes.It was 2:45 PM when we booked that, so they were expected at 4:15 PM. 4:15 PM came and went, and I called the tow provider, a company called Superior Towing. They placed me on hold and left me there for 20 minutes, so I hung up and called Chevy back. Chevy called Superior and told me they were on their way and it would be another 20 minutes. I expected Superior to be at the location at around 5 PM at this point. Well, 5 PM flew by and still no tow driver had appeared, so I called Superior again, and was placed on hold for 20 minutes again. I hung up and called Chevy (5:20 PM by this point). Chevy left me on hold for another 20 minutes and came back saying that they could not get through to Superior Towing. They asked if I wanted to try and reschedule with another tow provider. I said ok, how long until a different tow driver could be here. The representative checked and said, between 2-4 hours (7:45-9:45 PM). I needed to be towed to a dealer about 45 minutes away that gates their lot after 8 PM on Mondays, so that didnt work. I asked to reschedule to the tow for the following day at 2 PM. The representative was very nice and said that she would make sure the same company was not used for the next day and that she would file a complaint against that business for not showing up.The next day, I sent one of the company employees out to the van at 1:30 PM. I didnt want to leave the van unlocked with the keys in it overnight because it is parked in kind of an iffy neighborhood. The tow driver was supposed to show up at 2PM. 2PM came and went with no driver. My employee called me and I called Chevy. They checked and told me that the tow company had lost the paperwork for the tow, but would be sending someone out. I asked what company was coming and they said Superior Towing, the same company from the day before that they specifically said they would not use. At this point, I was extremely frustrated and asked to speak to a supervisor. The supervisor was extremely unhelpful. All she did was reiterate what I already knew. She had no solutions beyond scheduling with another tow company (2-4 hour wait). I asked if I could schedule my own tow and get reimbursed and she said yes, but the company only reimburses up to $100. That would barely get the van on the back of a truck, much less to the dealership. So after doing absolutely nothing for me, she transferred me back to the main line where the representative set me up with another tow company that will supposedly be out within 2 hours.In total, Ive wasted 2 hours of my own and now 3 hours of another employees time waiting for their tow contractors to show up. It would have cost us less money to pay another tow company full price to come out and tow the vehicle. Honestly, Roadside Assistance has cost our company money instead of helping us out. I could not be less satisfied with their service. Also, I just wanted to add that this is the second time weve used the service. The first time the company was supposed to show up by 6 to take the van to that same dealership, but came over 2 hours late and then couldnt get in because the lot was gated after 8PM. That tow driver took the vehicle to their personal lot and we had a heck of a time trying to get them to bring it to the dealership. If memory serves me correctly, it took at least another 2 days to get them to bring it to where it was supposed to go.

I am writing this to bring to Buicks attention a real bad experience/false advertisement as well as unacceptable customer service experience at West Point Buick GMC (16835 Katy Fwy, Houston, TX 77094). I was excited to book the 24hr Test Drive on Buick Enclave. As per the Buick website I contacted West Point Buick to Book my Test drive for Sept 5th long weekend on Aug. 17th, 2015. ** from the dealership contact me and provided her the all the details. I reconfirmed with her that the Car will be available multiple times include on Friday Sept 4th, 2015. I also confirmed with her that I will get an AWD with unlimited mileage for 24hrs on Sept 5th, 2015 and I will be arriving at the dealership at 9:30am on Sept 2015. I double checked the Terms and Conditions outlined in PDF document provided before scheduling the Test drive.While inquiring the details of any restriction or documentation required on the day of the test drive we were asked to bring Driver License, Insurance, and the 2 current Pay Slips. I refused to bring the 2 current Pay Slips as it was not listed in the Terms and Conditions for 24hr Test drive. The dealership backtracked and said that it is only required when will buy the vehicle.Here is my experience in chronological order of at the dealership. Arrived at the Dealership at 9:25am. The dealership had no record or record of schedules for the Test drive. A salesperson (SSG **) joined us and asked us to register at the desk. The receptionist informed that she is busy and we have to wait to get the driver license scanned.We were told we can select any New Buick Enclave on the lot. The salesperson had no idea on Packages offered or if they have an AWD on their lot. They asked us to look at Stickers and check and select the vehicle available ourselves. He also informed us that he cant get an AWD Enclave since it’s not available with them contrary to confirmation over the email. The salesperson also informed us that we can return the vehicle on Monday since dealership will be closed on Friday and there is no limit on mileage.While reception was still busy we were presented with a Legal Contract that we have agreed to buy the Car prerequisite on the Credit Check and Financial approval and indicating that while we have the car if we go over certain miles we have to pay the charge per mile. This contract seem to be the standard contract for someone who has bought the car and hasnt got financial approval instead of 24hr test drive. Dealership informed us that we must sign this document in order to Test drive the vehicle and there is no other contract. The salesperson have us work with the Manager who wrote a statement below that the contract is not binding on us purchasing the vehicle and that the Vehicle will be available with unlimited mileage on our insistence.While we finally scanned out Driver license with reception the salesperson still insisted to make a copy of the driver’s license. It is already 10:15am while we were trying to acquire the car for the Test drive. We mentioned that we will be driving the car to Austin as per Terms and Condition of 24hr drive the Car is allowed to be driven within the State. The purpose for our 2-hour drive was to experience the Vehicle on how we intend to use it for our active lifetime and weekend travel. On hearing this the sales person went to GM and informed him of our intention. The GM made us wait for 20 minutes. We inquired the name of the GM from the salesperson while waiting for him to get back to us after a long wait. The Sales person refused to provide the name of the GM and asked us why we care about the name. That is very unprofessional of them thinking that we will file a complaint against them.Finally GM (**) came out and told us Sorry we cant offer the Vehicle for test drive instead of informing us of any mileage restriction. On our query he told us that he has talked with GMC and the limit on the 24hr Test drive is 200 miles only. That is contrary to the Terms and Condition document oh Buick 24hr Test drive PDF posted online. (v) We were further informed by GM of the dealership that we can only have the car for 6 hours even if we comply with 200miles restrictions and have to bring back the car by 7:00pm before the dealership closes instead of the next day (Sunday) or Monday morning when the dealership reopens. While scheduling the 24hr Test drive 3 weeks ago no such restriction was mentioned to us.We had enough and decided to leave the dealership The GM came out and said we can keep the car for 24hrs but the 200miles limit will apply. It was 11:15am and by this time it didnt even matter if they offered the 24hr test drive according to the condition listed in the Buicks published Terms and Condition document online as we were not comfortable with taking the car out of the lot and absolutely fearful of the prospect of buying the car from Buick and dealing with such Customer experience. It seems the dealership had no idea about the 24hr test drive Program and what are Terms & Conditions for it and how to treat the Customers in general.I am extremely unhappy with Buick on not communicating the Program properly to their Dealerships and the Customer Service at their Dealership. Here are my pain points from this experience. (a) I arranged and reconfirmed 3 weeks ahead and put aside all my commitments for the Long weekend to conduct the Test Drive that never happened. (b) Dealership had no record of schedules and the Customer communication before the Schedule date about the Test Drive. (c) Dealership didnt had the 24hr Test Drive Contract and Terms and Conditions form and used general sales Contract. (d) Real Bad Customer Service at the dealership and they make me wait for 2 hours while they ran around trying to find things that should be in order on first place.(e) Rude behaviour from GM and right away refusing the Test Drive without explaining and giving us the option of driving the vehicle for restricted miles and hours as per dealership understanding instead of the Terms and Conditions of 24Hr Test Drive program.(f) Refusal of Sales Person to Provide General Manager name that I have to find out later from the reception. I expect Buick to reimburse me for ruining my long weekend and the time and frustration in dealing with their dealership.

I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.

Just before my 36,000 mile warranty expired my aluminum rims on my company truck were corroding and heavy discoloration and instead of replacing them tho choose to have a 3rd source try to repair them. He got the corrosion off but left rough surfaces on the rims. When I brought it back less than 6 months later because they were corroding again, they gave me the run around. I went there 2 times and finally on the 3rd time the refinishing guy said he only did the edges and blamed it on everyone else.The service manager took me over to some replacement wheels and rims that he would change out on my truck, but of course that never worked even though he said it was cheaper than replacing my wheels. I can buy them on line for $185 each and that was too expensive. Next thing I knew the service manager closed out my complaint. So I went and started a new complaint. They called me days later and offered me $1000 they said, do you need running boards, bug shield, topper? I said, “Just replace my 4 wheels $740”, but would not do that or give me the money to buy them.

After buying my 3rd truck from GM at this point I’m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn’t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I’ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can’t even show any loyalty to a routine repeated customer.

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.

15,000 miles on new 2021 Silverado 5.3 liter engine and my truck started hesitating and all sorts of lights and check engine….. turns out cracked head and busted lifters. Known problem with these engines and double whammy during tornado and hail storm on the way I could not get home to my garage due to stalled truck and got hail damage with $1,000 deductible. This should not have happened as my truck would have been home in the garage. GM needs to recall these engines or offer new ones.

I purchased a 2017 Chevrolet Silverado in February 2017 with only 26 test drive mileage. Fast forward to August 2019 the vehicle wouldnt go into drive or reverse so I had it towed to Bomnin Chevrolet in Dadeland service department. I have always kept up with my OnStar diagnosis report which never had any major concerns just alerts when we need oil change or minor stuff i.e. tire needs air. The vehicle had no accidents or major repairs ever done to it so Im not understanding how the service department tells me I need to pay $4,600 for new transmission. I called GM customer relations and advised them of this but 2 weeks after all the back and forth no one to this day has resolved anything. Im still being asked to pay my normal monthly truck payment and no one is even hearing my main concern which is if such a new vehicle (2017) needs a transmission it has to be a faulty transmission in the vehicle all along. I kept up with my oil changes, the vehicle never had any accidents or off the market parts placed on it.

Transmission gone in 2011 Cruze. Worst car I have ever bought. Problems from the minute we got this car home. No longer under warranty and hundreds of complaints on this piece of junk. This company needs to recall or get sued!!! Radio quit working, turbo replaced three times. Car was well maintained, just simply a really bad car.

I have had four emissions failure all around the DEP system on my 2013 GMC HD 2500 Denali. Three of those were under warranty. I also had a breakdown due to metal in the fuel filter that is caused by a defective Bosch fuel pump. I found this out from an attorney thats filing a class action suit against GM. I opened a case with GM and talk to many people overseas about my issues with no resolution and just a runaround. So I guess the American made apple pie image is no more for GM. Both my GMCs are for sale and I will drive Ford or a brand more reliable. GM your overseas customer service centers are horrible. I bet not one drives a GM product but they are cheap labor.

Please all 2016 2018 Chevy Malibu owners please do not drive that car. Reduced power motor is a very dangerous situation. GM is not listen. Please people do not drive a car. I just barely made it out alive when it happened to me. Run down the row with 80,000 pounds behind me. No way off the highway but to run down to the ditch.

This truck has been in the shop multiple times, the mirror failed and folded in while I was driving down the hi-way. They will not warranty it, the back up sensor did not work and I hit my bumper, they will not warranty it but thats how you know they are not working. You hit something as they say at the dealership. This truck is a 70,000 dollar paperweight. They do not stand behind their products at all. Its all junk. Ill definitely be buying a Ford.

Sad... to say the least... my family like many working paycheck to paycheck. I took our Truck a 2011 in for a tapping sound in engine. It was driving just fine. That made all kind of false claims. 1st aftermarket parts in engine they could not prove. 2nd they claimed that a engine treatment I had a year ago broke my piston. My Truck only way I have to get to work. They told me I needed a new engine rebuilt one for $5,000 or a new one for $12,000. They said the aftermarket parts and engine treatment I had voided the warranty. My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Cant last much longer. Single dad need help...

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

Service Request: **. I have filed a formal complaint with the better business bureau. I have made repeated attempts to resolve an issue with the transmission on my vehicle. I am disabled and have requested to correspond through email, which was completely ignored numerous times. So I succumbed and try to talk to your district supervisor and have left numerous message. (ALL RECORDED). Then I get a couple messages back from her to call. I call and get voice mail every time. Please again respond through email. Also I noticed some of my maintenance trips to the dealer were removed from my records. That is fine. I still have my emails that I have sent to Slim (Service advisor) at Findlay concerning my transmission issues. Thanks a lot Chevrolet!!!!!!!!!! This is utterly awful the way you treat a 20 yr plus Chevy owner. I was actually going to trade this vehicle in and get a New Transverse but no way after this treatment.

Purchase a 2018 Impala August 10 2018. I have a major safety concern. My roof has two creases in it one being over 24 inches long. Took the vehicle back to the dealer Tim ** in Cleveland Ohio. I was told by the body shop manager he had never seen this in 35 years. Said he had to get the GM rep involved. I requested a field engineer look at the roof. No one has come out to look at it or help me. The GM Rep said I damaged the roof myself by dropping something on the car in two places. The roof has 2 creases in two different places. I continue to point out to him there is zero paint damage. This will be my last GM vehicle.

2015 Silverado 1500 with 5.3 bought with 76k miles from dealership in Jan 2017. Got it home to find it needed rear struts after hearing a squeaking sound. I love the truck but it’s financed so I have no choice but to keep repairing the things that go wrong. In less than 120k miles it got: rear struts, AC lines and condenser, and an ENGINE. Yes an entire replacement engine due to spinning a lifter and wiping out the cam leaving debris throughout the engine. No wonder there are so many used engines available. Plastic lifter guides, cheap terrible design. Wife and I were looking to upgrade her Cruze (which also got a new transmission at 87k miles) with a new Blazer. Between both our GM vehicles and the tons spent to repair them we went with the Nissan Murano instead. I have always been a die hard Chevy guy but I will never buy another new one as long as I live.

I bought a new engine $2200.00 from GM. I noticed damage on the block after installing at my expense. It should never have been sold. They say they will replace it. I have to remove and install it again at my expense. I was told it didnt matter if I put it in or the dealer, the same warranty applies. GM sucks. I am finished with them.

I contacted what I thought was customer service to lodge a concern but all I see is its in the comment section on the website. Potentially, this is the reason why I havent been contacted but still surprised that a possible negative comment made didnt get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but Im concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it wont outlive me and will only start being a headache for both of us. Please reply and lets discuss options for both parties.

GMC Terrain is cheaply made. The passenger door rubber came off and the Motor Company claimed I pulled it off. Wrong. Also the Modules on the Tires is going out and it only has 50,000 miles on it. The center module keeps saying that there is a low tire. They cost $125.00 each plus installation.

My dealership attempted to assist me in filing a claim with GMC warranty department regarding my rims peeling. My bumper to bumper warranty expired a few hundred miles ago. I only have 36,000 miles on my vehicle and I havent even owned it for two years. GMC is attempting to state that I used harsh cleaner and will be responsible for replacing the rims. My dealership doesnt agree and believes it is a manufacturing defect.I researched the internet and found that many people have had the same issue. Those that still had a warranty were able to get them replaced but those that reported it after the warranty period were denied. Carla with GMC warranty was very rude and disrespectful. I asked to speak to management or another person and she stated rudely I am the final decision. Is this really how you treat your customers? While fighting this issue my gear shifter went out in my vehicle. This vehicle has more issues than my Toyota ever had with 75,000 miles on it! I do not recommend the 2017 Arcadia Denali to anyone.

I took my 2016 Terrain into a dealership because there was a vibrating in the front when I braked. They said all the rotors were warped and had to be replaced under warranty but the pads were not covered. I asked if we could leave the pads and just do rotors. They said there was lots of pad left but it was uneven wear because of the warped rotors and if I didn’t change them it would void warranty if anything else happened. So I had no choice. I said, Fix it. Replacing both sets of pads was $410 and I called GM multiple times and they keep telling me it’s a wear and tear item and it’s not covered but in this case it’s not wear and tear. It was their defective rotors that ruined the pads. They won’t listen to me. They keep saying it’s wear and tear and they won’t cover it. I am absolutely frustrated and fuming. GM is trying to brush this off but it’s not going to happen! I am not going away!

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

I purchased a 2013 GMC Terrain. It had 74000 miles on it when I bought it. 50000 miles later I have spent 2500 dollars on it. Hub replacement, wheel sensor replacement, leaking gasket causing strong fuel odor in the vehicle. Now, to top it all off I have an oil consumption issue. Its using a quart every thousand miles. When the oil gets low no warning lights come on. The dealer says it will be a minimum 3000 dollars to fix and very its very possible the motor would have to be replaced. I have 2 friends that own Chevy or GMC SUVs and they have had the same issue. GM is not the quality it used to be. Dont buy it.

My 2021 GM Yukon Denali had about 2-3 months and less than 2000 miles when I first tried to use the rear seat entertainment. It didn’t work. Took to service dept. They only connect headset but screens didn’t work. Took it back, found it had electrical problems. They kept my vehicle for almost 30 days. The part was not available due to it being brand new. Finally after almost 30 days they got part but another electrical part went out. They had to order that too. Meantime I’m working with GM to get my $1200 car payment reimbursed. It’s a very expensive and brand new vehicle so I expect it to work correctly. I’m not able to drive it so why am I paying for it. They agreed to reimburse me. Lady I was working with no longer works there. New Person taking over case says they can’t and won’t reimburse me. They went back on their word. I will never buy GM again. Brand new vehicles should be inspected to make sure all parts are working correctly. This experience has been nothing but headaches for me and my family.

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.

I took my 2015 Chevrolet Colorado to South town Chevrolet, Newnan, GA, on Sept 2, 2021, for a recall item. I informed them about a light on the instrument panel. The dealership repaired the recall item. They informed me that my oil pressure pump or my engine needed to be replaced. The dealership recommended replacing the engine D2 replacing the oil pressure pump might not fix the problem. The replacement cost for the oil pressure pump it was $4,500 and engine was $7,500. The dealership did take $500 off the engine replacement cost.I then inquire why would my oil pressure pump or engine need to be replaced. My truck is (6) years old with only 116,000 miles. I was given no clear explanation at the dealership. So, I file a complaint with General Motors, still no clear explanation of why I would need to replace my oil pressure pump or engine. Ive been an avid GMC customer, no more. I will not recommend GMC vehicles to any buyers. I am disappointed with GMC and their products.

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

Twice, I have experienced a disturbing situation when I accidentally touched the engine start/stop button while driving. When this occurred, the drivers information screen advised me to put the car in Park, depress the brake pedal and push the engine stop/start button. This is an impossible feat when the car is in motion. The dealership advised me to put the moving car in neutral, lightly depress the brake pedal and press the start button. Obviously, Buick is aware of the problem if this hair-brained solution is proposed to the owner.The location of the start/stop button can easily allow the driver to accidentally touch it because of its proximity to the lane change on/off button, the act of extending ones finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?

My 2015 Silverado 1500 broke down with 39,000 Miles on it. I had it towed to a Chevrolet Dealership. When they looked at it they told me it was the Fuel Injector on cylinder 6 that was faulty. Because it was out of the 3 year/36,000 Mile warranty I would have to pay for it myself. I told them I understood and would pay for it since it was out of warranty. They then told me that since the vehicle was apart that I should replace the Fuel Rail and ALL the other Fuel injectors on that side in case they were bad too. I didnt think it sounded right, but since I brought it right to the dealer I figured I should trust their opinion. I replaced everything they said which came out to $1,300. Mind you this is a truck with 39,000 miles on it. It gets worse. Once they put it back together they told me it still wasnt running right. They kept trying to figure out what was wrong with the vehicle because they couldnt figure it out originally. After they replaced the fuel injector they told me it wasnt working again. They then replaced the pushers, still wasnt working properly. After that they decided they needed to call the GM Engineers to figure it out. Once they were called they found out that the entire cylinder needed to be replaced. It took them 3 times putting it back together totaling 2 weeks without me having a vehicle to figure it out. Im not even blaming the dealership because I can understand that things happen. My real problem is with GM themselves because I called them after this all happened to explain the situation. I got in touch with a woman named Sandra. I was explaining to her that I should not be liable for the fuel injectors seeing as they obviously let go due to the issues that happened from the warrantied parts. She took almost two weeks to come to the conclusion that even though I did fuel injector cleaners with all my oil changes that it was still me that should be on the hook for all the repairs, even the fuel injectors that never needed to be replaced at all! I told her that I can even understand replacing the one that was bad, even though that it was done based on a poor diagnostics. In all reality had they fixed the problems in the motor first I would have never paid for the fuel injectors. It seems to me that they brought up the fuel injectors first just so they could charge me for them and then say that there are other problems that need to be addressed. She wanted to give me a $100 Chevrolet service coupon! Really?! I now have a truck with an extensive amount of motor work done on it with 39,000 miles. This is how GM backs their vehicles? Disgusting, that is all I can say about my experience with GM to this point.

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.Working as a supplier for many years GM finds any defect products from a supplier they put them on third party inspection at the suppliers cost even if it puts them out of business. This is in stark contrast to Honda for example who send their best engineers from the company to help solve any issues with no cost to the supplier. Tried to find a place on the GM website to ask this but guess they did not provide that so people would not see their lack of quality control.

I had been driving GM all my life and I love it. But on the past years it have become an experience brand to buy and keep when others brand have gained reputations on durability, longer warranty and lower cost in general.

I purchased a 2006 Dodge Stratus and was told if I make the payments on time for 6 months, they would refinance. I called after 6 months and they said no. So Im stuck with 24 percent interest rate. About 3 months ago, my hours got cut at work... I got behind, and yes, one day late and your phone is ringing nonstop. And if you do answer, they are the mean and rude. I work nights and when a certified letter was left at my house, I did not get it and it was sent back. I contacted them and made a payment about 2 weeks ago. I never heard from them again as far as certified letters go...and guess what, my car was just repossessed at 12:32 this morning...the man was nice but the company is horrible!