I contacted GM Financial a few months ago to inquire what I needed to do in order to pay my car off early. The young lady I spoke with informed me that all I needed to do was make extra payments and that would clear. She NEVER said anything about once making my final car payment that I would have a principal balance remaining. When GM Financial contacted me to inform me of this matter a few weeks ago, I was FURIOUS!!! All this time, I was thinking Im making my car payments and its allowing me to pay my car off early, but not even knowing that once I make my last car payment, I would still be stuck with a bill of over $1500. I filed a complaint and Im so upset. I just recently purchased a home and I did not want to go into this home with a car payment, but now I have to rearrange so many things to pay this off. I will never do business with GM Financial again and Im now better informed about what actually takes place AFTER you pay your car off.

My fuel system control module failed at about 90,000 km. Looked up the information on the web and found an outstanding recall for failed FSCM on my truck manufactured from June to August. My truck was made in June. Took the truck to the dealer, and was told my VIN number was 92 trucks before the recall began. Thats made on the same day or the day before, and my part failed the exact same way as described in the recall. My part was not covered, so GM charged me $900 for the repair. This was annoying, but they do have a legal leg to stand on, as theyre the ones who set the beginning of the recall, not us. VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because Ive been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then Ive also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say theres nothing wrong with the truck. Im at $400 for this problem, with no resolution.These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and Im forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.GM has built in faults that could reset on their own, but dont, and make you go to the dealer to pay plenty of money and fix what isnt broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.

Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago and it has a weird noise in the transmission and the dealership and GM say they cant do anything about it. Would never recommend. I really regret buying a GM vehicle.

Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9,000 miles truck broke down. Had to be towed and lifters and a piston had to be replaced. This happened on a Friday so I had to spend 3 days with no vehicle and pay for extra night at hotel to wait on a rental. I contacted GM to try and get reimbursed for some of my cost and they never even acknowledged me. Very disappointed!

I bought this car last year and before the year was over, I had to take it back to the dealership at the very least four times. I complained to GM, and they said that in order to be able to POSSIBLY HELP ME, I had to take it to the dealership again! Was four times not enough! I am traumatized to drive that car, and I do not recommend to ANYONE!

Chevy Corsa 1.4i, vehicle not repaired properly - I bought a brand new vehicle. Three days later, I contacted the dealer and reported a faulty air con. I straightaway asked for a new car and was told that it has to be repaired and that it was the air con unit box in the dashboard. After a month and a half, I was told my car is ready for collection. On inspection, my fuse box cover was damaged and was replaced by a demo vehicle. The front of my bumper was damaged and had to go to the panel beaters for a re-spray after one of the workshop guys (unprofessional) try to touch it up with paint, causing more damage. After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

lb7 duramax injectors failed again - Nice person took my call, talked about problem. Warranty was to fix injector issue in 2009, gm was in financial crisis. No help for 1595.00 repair. Just finished repair on May/29/14 for 3800.00. Cassandra the gm. ambassador will not respond to phone messages, more than 4, emails at least 3, over the last two weeks. It seems strange they are so helpful on the first call then have no time to call or respond.

I had been driving GM all my life and I love it. But on the past years it have become an experience brand to buy and keep when others brand have gained reputations on durability, longer warranty and lower cost in general.

Driving 42 Years I have always owned a GM Vehicle. After I finish paying off this 2016 Lacrosse I will never purchase another GM Vehicle again. I took my Car into Elk Grove Buick twice in two weeks suspecting a Transmission problem. They did their little computer check which showed nothing but I was still having the same issues. I took it to a independent service provider DK Automotive 712 E 18th St Antioch, CA 94509 and they listened and found the issue an internal problem with the transmission but they couldnt do the work because its still under the powertrain warranty but they did get in contact with a Chevrolet in Concord CA and I had the car transferred to them and they Concurred With DK after doing their own testing. Spoke with the Dealership today and they wont have the Car ready until Tuesday. Oh I also had to pay DK $150.00 to do the work that Elk Grove Buick should have done. I also was working with ** of GM PH# 866-790-5600 EXT ** who was going along with Elk Grove Buick and was willing to be a go between but wasnt pushing the envelope then had the nerve to tell me today that at least we found the issue. No (I) with my persistence, Footwork, and money found the issue. She also told me the rental Im forced to drive is not covered because its not a GM vehicle and they only cover three days of rental even though its taking more than three days to fix the vehicle. So Im done with GM. They just Kicked a long time customer to the curb.

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

I have gotten a 2012 GMC Terrain in May 2012. I had been driving it since and I had brought it back for service three times. My MPG had been dropping from 10-20mpg and I only drive about .7 miles and it drops to 15mpg. My car shut off a couple of times when I drove it after I auto-started it (which every other car my family own this never happen). I told the service department and dealership, and showed the picture of my car. They said there is no problem but they never showed me any reading on the scan test they did. My car pulls and shacks every time you fill it up. Also, when you drive on the highway and at 400 RPM, it gets stuck between 400-500 RPM. The major thing is its all controlled by a computer which turns my airbags on in the passenger seat when I have my hand across the middle of the seat without touching it. I only have 1980 miles on my car. I called GMC itself up and they said they cant do anything because service said no problem with car. The paperwork they gave said between 16 City and 23 Highway mpg but my car reads only 9.9mpg which doesnt meet what the law says on my car or what my paperwork state on the car. Also, I had two gallons left and my gas light never turns on. But two weeks ago, I had four gallons left and the light turned on.

GM does not treat customers fairly. My husband and I bought a 2004 Pontiac used but in great condition. We owned the car for less than 6 months. One morning on my husbands way to work, it went up in flames. Fortunately, my husband managed to get out alive. Two days after it caught on fire, we received a recall notice in the mail. Guess what? The recall was for possible engine fires caused by oil leak onto the manifold. After starting a claim with GM, and being told to keep the vehicle in storage so they can have an inspector come inspect the vehicle, they decided to make us an offer for the vehicle more than three months later. The offer was for less than half of the vehicles worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

2008 gmc denali radio control tire censor. What a stupid total waste of money. Cost me another 300.00 to get the stupid aluminum junk parts replaced. I never seen such a total stupid unnecessary device in my life. I had one tire worked on 3 times and they found nothing wrong but it still leaked. Most tire dealers drop the nut off the sensor and let it drop into the tire not wanting to tell you it cost another $80.00 a tire to fix the problem the junk sensor. I happen to get an honest dealer and explained the stupid engineering retarded situation. Thanks for the stupid extra expense. I grew up when a car had an ignition switch and an oil gauge and was happy. I own a tire gauge and can see a low tire that does not cost an extra $300.00 from my social security.I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

This vehicle was purchased new, great power and super comfy. After the first week or so it was in the shop every other week *suspension problem* over and over. Then electrical connections. Now the warranty is up, tail light problems ($750) each. Now the info screen is black. Its just ridiculous a luxury vehicle at this price has this many issues.

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.

As an owner of a 2011 Chevrolet Traverse, a GMC Sierra, and having previously owned a 2010 Buick Enclave, I know I will never choose to purchase another GM Vehicle. I have had almost identical problems with the two SUVs. Both had major problems with steering, where the steering wheel locks up and will not turn quickly (almost as if the power steering goes out). This is extremely scary when you are making a turn while yielding to oncoming traffic. I had this repaired in my Enclave and it required removing the motor to repair $$$. The Traverse has had very similar problems with the timing chain which needs to be replaced (just as it happened with the Enclave). I just had the AC blower and a tire sensor replaced and was told by the mechanic that the timing chain would still be covered under warranty since the car has less than 120K miles so I went ahead and let them do the other repairs ($600 worth) only to find out that the timing chain ($3500) would not be covered under the warranty. The car is now losing power so Im sure it wont last much longer. These cars are junk after a few years and each time I called Chevrolet Cares and they would do absolutely nothing to help.

I purchased a new GMC Acadia in December 2012 from Circle Buick in Highland, IN. I had to make several trips back to dealership due to problems with the vehicle and poor management of the facility. On one of the visits, they backed my new Acadia into a pole. The repair work done left me with a far from perfect new vehicle. I also now have 1000 miles on this car due to the number of trips to the dealership and the miles for the bodywork repair. I called and asked for the general manager several times (Wayne **) and was never routed to him; he was always busy. On one call after they told me he was not there, he picked up the phone and started screaming at me. This was my first conversation with him. He called me liar and promised me that his dealership would never take my car back and we would never get a new vehicle after they crashed it. He also said he personally approved the repair work to my car and it was perfect. After catching him in a lie on the phone, he admitted that he approved the repair work from a picture that was emailed to him. I tried to work through the district reps but that was ineffective because they said the dealerships were owned and operated independently. I inquired about how they advocate for the customer and ensure customer satisfaction if they have no influence. I could not get an answer from them as they did not have one. When I told them that the dealership was lying to me and to them, the district didn’t care because they were independently owned and operated. This is the worst experience of my life and I am convinced that General Motors as a whole does not care about the consumer. I have been documenting all correspondences with the dealership and district reps. I do not have enough characters here to write all of the history, but I am convinced that I should reach out to the public (newspapers, news stations, websites, etc.) and share my story. I believe that if General Motors doesn’t care for people, I should enlighten them to my purchasing experience so they are informed. On one additional note, my Acadia has also been in for service on a valve on the gas tank. I am suspicious that this is from the accident but cannot get confirmation from the service department. If General Motors (outside of the dealership or district reps) does care about protecting the customer and they are concerned about customer satisfaction, then I would love for someone to contact me. I purchased a new vehicle and I received an almost repaired vehicle with 1000 miles on it. All I ever asked for was a new vehicle like my payment to Circle Buick was for. They have received their money and I have received a crashed car, ~25 hours of lost time from phone conversations/trips, lies from the dealership and an overall disregard to customer satisfaction. I am willing to bet that all consumers would love to hear my story as it definitely highlights why General Motors products should never be purchased.

From day one this car has had nothing but problems. We brought it to the dealers attention that the rear driver tail light needed replacing while ON their lot to purchase it. Was brushed off (should have been the 1st clue). Continued problems with Navigation unit, Radio, Heater, A/C, Infotainment issues; drive train and/or transmission, door handles constantly breaking and the dealership here in Tallahassee could care less. Have 2 open tickets with GMC and STILL not getting anywhere. Being dyslexic and fully disabled/handicapped; my husband bought this car specific to help me. NOT happy!!

I filed an complaint with GM online for a problem I was just became aware of on my own. My check engine light went on several months ago and found out that it was flagging a problem with my Cam Shaft intake sensor. When my oil was checked they found out that I had NO OIL in my car. I was well under my 5000 miles due for an oil change and NEVER had a warning signal go on from my vehicle while the oil was burning low. It was confirmed that my car had NO leaks. So something else was causing my oil to burn. I went online to try to find other cases of this and found out that GM knows about this issue with my exact Model and year vehicle (2011 Chevy Equinox LT 2.4 liter 4 cyl) and as a result increased the coverage for this problem for these vehicles from 85000 miles to 120,000 miles. After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years Ive owned my vehicle and all services including the 100,000 mile services were performed at the dealership. I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is damaged as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.I had a much more pleasant experience with Nissan when I found out my daughters 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company Ive been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

I bought brand new for my first time a couple of years ago. Last fall I was just under 60,000 km for warranty and noticed rust on my back drivers tail light. True North in North Bay painted it even though they knew their stuff and said the whole back panel should be replaced as the rust is coming from inside out. Anyhow back again in March due to after washing it from winter same spot. NOT EVEN A YEAR OLD REPAINT JOB.True North stated they couldnt do it for free, they cant guarantee their own work. So called GM and lady was supposed to call back in a couple of days. Called back in two weeks. They couldnt do NOTHING for me. SO called True North because Im still upset over this, and they said Peter the owner would call me back, this was 3 weeks ago now. Not Impressed!!! cheap paint obviously and how good is that when my friends, coworkers, and family ask where did I get my car and how old is it... Obviously they wont be buying a Chev 2014 Sonic.

I have taken my truck to two auto body repair shops. Both have told me that the cab paint peeling looks like a rust through problem to them. The first time I went to King GM, the customer service representative told me the GM doesnt cover sheet metal. After taking my vehicle to two auto body repair shops, one of them said that the vehicles in that model year were, in fact, covered by a rust through warranty. Checking my owners manual, it does state that rust through is covered for 6 years or 100,000 miles. I have a little over 33,000 miles on my vehicle, and we are well within the 6 year time frame.I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.

Ive had a horrible experience with GM customer service. The commercials and information put out by GM/Chevrolet completely contradicts its customer service standard. When my car had an issue I tried emailing and received emails with incorrect grammar from representatives. They asked me to explain what I wanted, when I had detailed a request for a refund and information on the failure in the original email. I then moved on to calling. Their customer service is contracted out and they admit they cant take any action on certain issues. They only provide an address if you ask for a contact at GM. They fully expect you to just give up on the issue by the third phone call. Each tier/level up I went, the person was ruder. I never once raised my voice, but at one point I was trying not to get emotional because the two failures of the part put me in life threatening situations.I had a part installed on my vehicle by a Chevrolet dealership in 2014 after my car lost power on the interstate. In 2017 the part failed AGAIN. In both situations I was traveling at 65/70mph and the loss of power was immediate. Monica, Charlene, Octavia, and Greg were emotionless the entire call. The dealerships said I had to go through GM to get a refund, and it was a nightmare. I am educated in the legal field, the negligence on the part on GM/Chevrolet is appalling. I have documented everything and filed a complaint with the NHTSA. I hope to have some resolution, as I still believe the car is unsafe. I never once felt reassured by the customer service team.

My recall file# is **. How many phone calls and messages must I leave with Darwin before he calls me back? He was assigned to my case and looks like he refuses to call me back. I have left messages. I have had managers in our call center leave him messages and send him emails and he does not respond. The bad customer service seems as if it has permeated to all levels of staffing. All I want is to know what the status of my reimbursement check is.I regret buying a GM product now, and probably will never buy one again because no one seems to care, even despite all the bad public GM has received over the last few months. Please wake up and see the harm that people like Darwin are doing to your company. darwins # is **. You all have no respect for peoples lives, and now it seems that you have no regard to take care issues.

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

I own a 2013 GMC Terrain. The car was part of a lawsuit against GM for excessive oil consumption. My car was 4qt low on oil, NO oil light ever came on. The car now needs $2,500 in repairs and GM is refusing to pay for it although the lawsuit states they are responsible for it and are to pay for it! Myself and my family have always driven GM vehicles. I’m the last one in the family left driving one and now I know why. They do not stand behind their products and do not support their customers. Customer service from GM just keeps say, We are working on this. Give us two days and we’ll call you. It’s been 3weeks!!! I’m paying for a rental out of my pocket and making a car payment. GM is useless. DO NOT BUY ONE!

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

I see all of the complaints about CUE computer system since 2013. Purchasing a 2015, I thought surely GMC has improved that product by now. But how wrong I was. I know GMC is not recalling that product because it is not a safety issue, that is their way out. Come on GMC, you put out a junk CUE product, stand behind it. Has any CUE/Cadillac owners started a class action suit? If so, how can I join?

As GM is fully aware of the noisy leaf spring issues with 2014-2018 Silverados and Sierras, BUT refuses to do anything about it. Talking to the local dealership (Davis Chevrolet-Gainesville, FL) was a real joke and of course getting an actual person to call back from Chevrolet Customer Assistance 866-790-5600 Extension: ** is a real joke. Always been a Chevy fan, my whole family has, but will shop for a Ford next time. What happened to a company that actually backs their products?!!! Lets be sure to outsource more so we can get more crappy products.

Went to local dealer in which my whole family uses and wanted to get a new car. Btw... bought 2 cars in Lake Orion area 10, 11 years ago with great experience. Anyways, went to get a Malibu (sales) to my local dealer in which my whole family uses so I trusted it to be okay. Saw a Malibu Elite with a 29 something sale sticker that I wanted. Went to talk to a sales person at Vic Canever, said interested in the deal, we had to go look, he was unaware. He said that there was criteria. I didnt have a lease, a criteria BUT, he could get me close to that deal. Going thru his hour and a half of mumble jumbo I kept asking the price of the car. I got 29750 oh then better 29595! Great! Very excited! Well after 3 1/2 hours later very tired!Finance guy told me my payments. 417 month well I had a trade in on 3800 plus put down 5000 seemed high, so called the next day and the sales person claimed that the total of the car that I kept asking the amount included my trade in, Really! Bunch of **! Well when we went to the parking lot to look at the sticker sale, he didnt even know that I had a trade in or what it was, anyways ended up paying $3000 more than I thought. I feel like I was taken advantage of. I will never go back to Vic Canever in Fenton again! I know the deal that I got was average and almost just went somewhere else, but thought if I didnt purchase it then I would never get one (personal thing) anyways, love the car but cant enjoy until I get over this horrible experience! IT JUST SUCKS! THANKS VIC CANEVER IN Fenton!

Bought two GM trucks at same time. After about six weeks one had the airbags deploy for no reason. Only going about 30 mph at the time so fortunately no one was injured except the shock of the incident and the total destruction of the interior. GM had immediately wanted to blame the driver and wanted the insurance company name. THIS WAS NOT anything we did and is not an insurance claim. This is just a faulty product with a dangerous problem which they dont want to accept responsibility for. This IS a GM problem. We have a loaner but want another new truck. We do not want that truck back. We no longer trust the vehicle and since this incident have no trust in GM to stand behind their product. Until this problem is addressed and fixed I would not buy a GM truck. None should have to go through this. GM is fortunate that none was hurt. Apparently they just dont care about the customer. BEWARE OF GENERAL MOTORS when considering buying a new vehicle.

I have a 2010 and repeatedly have issues. It has been to the dealer as it completely lost power in rush hour. Car dash said Service ABS, power, saver mode, traction control, service ESC and then died. I took to shop and they replaced the PCM is what they told me. Car has since had lose of power, sluggish, dies periodically, and now almost 3 years after thousand dollar repair not to mention the air bag light that is on that they are telling me will cost at least 1000 dollars as well to repair as my car is out of warranty and that it is a safety concern. My car died again while coming through a intersection and the P0341 has come up and been replaced four times since February 2019. This car is a danger and I am forced to drive it when it runs as I have so much money invested I cant afford a new one. I have also replaced the throttle body and just about every sensor under the hood including spark plugs and battery and car is still acting up. Why are they not helping us. Someone is going to get killed. It stalls suddenly and with little to no warning. I am terrified to transport my kids in this car. Please help us…

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

We really need your help. My husband and I were at a friends house. When we were leaving, our vehicle (2005 Chevrolet Suburban) would not start. It would power on but not turn over. Our friends own a collision repair and conduct state inspections in Wallis, TX. Our friend told us our fuel pump was the cause. So, at this point, we decided to get it towed to the nearest Chevrolet dealership for repair. Traditions Chevrolet in East Bernard, TX is only 10 minutes away from where it stopped. Gordon was the service manager assisting us in the repair. He assured us that he would run a diagnosis on the vehicle. At that time, I made him aware of the two messages on the dash which read: Stability Ride Control and Tire Pressure Gauge. I also mentioned that our friend told us it was the fuel pump. He then again reassured us that he will run a diagnosis and will contact us with the results.When Gordon called four days later, he advised us that it was the PCM (computer) and it would need to be replaced. We agreed. Nine days later, he called advising us that the fuel pump will need to be replaced. We agreed. At that time, I reminded him of our conversation about what my friend said and his assurance he gave us about running a diagnosis. He then stated he needed to get the car running before he runs a diagnosis on the vehicle. I found out later that was not true. When we went to retrieve the vehicle, it was running loud. Gordon said it was hot (the weather) and it was the fans needing to run to cool it off. We went on down the road about two minutes. The noise persisted, and we decided to go back to the dealership. When I took my foot off the gas to turn around, I noticed the odometer was ticking down. When arriving back at the dealership, Gordon said he would need to keep it to look at the problem. We agreed, telling Gordon that we understood if a mistake was made and that we just want it to be repaired correctly.A few weeks later, he called and told us it was ready. Since I was busy, my husband went to retrieve it. In the commute back, he noticed that it was shaking when it gets to certain speeds. He also stopped to get gas, and the pump would stop as if the vehicle was full. When he pumped slowly, the gas would go in; but after a while, gas would spit out of the tank. After talking with my husband, we weighed our options. We decided to call GM to get help. We first spoke with FJ, explaining all the problems. He contacted Gordon. FJ called us back stating that Gordon said they have never serviced our vehicle. When letting FJ know we have receipts and would be happy to fax them to him, he explained the policies and could not get faxes from consumers. FJ told us he will do further checking and he would get back to us. After that, I spoke with several people at GM to no avail. My husband became ill so my attention was on him. About a month later, I contacted FJ again. He in turn sent me to Regina, a district specialist for GM. FJ explained that Traditions Chevrolet was in her district. When speaking to Regina, I explained the issues, all of them. She said that she would look into it and will call us back. Upon talking to Regina again, I asked for a refund for work on our vehicle and for the two-week rental we accrued. I explained that we live in approximation of one plus hour away from that dealership and we would prefer to take it to another dealership closer to our home and have Traditions Chevrolet to pay the other dealership. She in turn called Davis Chevrolet, and Mike (the service manager) told me that we would have to pay for diagnosis in an excess of $100. After a back and forth missing each others calls for about three weeks, she called and I explained what Mike told us and explained that we just paid Traditions Chevrolet $1230 and we have more problems than which we started. We just couldnt afford to spend any more money on Traditionss mistake. She called Traditions again and spoke with Mark, the new service manager. When speaking to Regina again, she assured me that we would be reimbursed for the rental and they would correct the problems which were caused because they warranty all their work. We drove to our friends in Wallis on Tuesday (10/8/12) to meet the service manager Mark. He brought us a car (Impala) to drive. On Friday (10/12/12), I spoke with Regina and she told me that any repair will be up to Mark, the service manager. After the call, I called Mark. Mark told me that the problems were not related to the repair and all the issues were a coincidence. I asked, If they replaced the fuel pump, then they had to drop the fuel tank. He said no and that all they have to do is take off a few screws. They dont touch the tank. He then told me that I was not totally forthcoming with him and all of these problems are because our vehicle is too old. He then began to laugh. When I asked him Is it funny? he continued to laugh. Preceding this call, I contacted Regina and left a message about Mark - the blatant rudeness, the statements he made and I wanted to speak with her supervisor. Today Monday (10/15/12), I spoke with Regina and have it all recorded. She was just as rude and obviously not willing to help. She stated that all decisions were up to the service manager. There is more but all on recording. If you would like the recording, I will send it to you. Please help us.

My dealership attempted to assist me in filing a claim with GMC warranty department regarding my rims peeling. My bumper to bumper warranty expired a few hundred miles ago. I only have 36,000 miles on my vehicle and I havent even owned it for two years. GMC is attempting to state that I used harsh cleaner and will be responsible for replacing the rims. My dealership doesnt agree and believes it is a manufacturing defect.I researched the internet and found that many people have had the same issue. Those that still had a warranty were able to get them replaced but those that reported it after the warranty period were denied. Carla with GMC warranty was very rude and disrespectful. I asked to speak to management or another person and she stated rudely I am the final decision. Is this really how you treat your customers? While fighting this issue my gear shifter went out in my vehicle. This vehicle has more issues than my Toyota ever had with 75,000 miles on it! I do not recommend the 2017 Arcadia Denali to anyone.

Six days after the purchase of a new truck (1 mile on odometer) while making a left turn the front left wheel fell off the truck. The truck hit a car at the intersection and damaged the front and back bumper but was driveable. GM has denied the claim.

My wife and I purchased a 2012 Chevy Equinox new, now it has 58,000 miles on it and it uses oil up to 2 quarts before a scheduled oil change. There is a extended warranty but they only rebuild the cylinder affected by the oil usage and they do not take care of any problems. After that...its been in the shop twice for the engine light on which ended up being low on oil... Im sick of having this Chevy. I wish I could get all our money back on this Chevy product... Never buy a Chevy again.

I took my 2015 GMC Terrain Denali Edition (Carport kept - excellent condition) to my local GMC dealer for service. My windshield wipers totally failed during a thunderstorm on a dark backroad at night. But for the Grace of God I wasnt hurt or killed - I had to figure out how to find a pull-off to address the problem. I took it in for service repair to my GMC shop and explained the problem - and also noted that wiper failure is a current problem with other year groups and models.I received a call that the wiper transmission failed - but due to it not being under recall I will be charged $351. I told them that it is absolutely unacceptable. Wiper transmissions should not fail at 85K miles - considering that I never experienced this type of problem before and have owned high mileage vehicles. They told me they had no power to do anything. I called GMC customer service and they claim they have no power to defer charges. Nonsense. I am lucky that I was not hurt or killed based upon their defective part. Further, GM was bailed out by my tax dollars because they are too big to fail. Well, my windshield wiper transmission was too important to fail, and it still did.

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

I paid thousands for the GM extended warranty protection plan to get denied on a catalytic converter that is shot. The vehicle is 2 years old and under the federal emissions act warranty and even under my extended warranty. Nowhere on that protection plan paperwork states this would not be covered. I called GM direct and got a run around stating the vehicle was used and that is why it’s getting denied. Then their next excuse was in their records I was a third owner of the vehicle which is not fact. Im the only owner of the vehicle. Then I get “We cannot help you due to you exceeded the miles by 6K so sorry.”Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

I currently own a 2015 Cadillac Escalade which I have owned since 2015. We recently discovered a water leak on the drivers side second row on the roof where the seams meet by the back door, the water has leaked down the inner panel affecting the seat belt causing it to lock out. The entire carpet from the second row to the third row was wet producing the smell of mold. After taking my vehicle to two different Cadillac dealers they found the leak we had already discovered. General Motors has denied the claim made by the dealership, they are not taking accountability for their faulty vehicle and supporting us the consumer who has trusted them to produce a high quality product worth the large investment we made. I am beyond disappointed in General Motors and the poor customer service we have received from them. This issue is 100% a manufacture defect, we did not cause this issue to occurs and now we are stuck with the cost of the repair and breathing in the mold which is a hazard to myself and 3 young kids health. I am appalled at the lack of support from General Motors. I bought a Cadillac expecting a high quality product and high quality customer service which is not at all what we have received. I am truly disappointed.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. Ive owned vehicles with 200,000 miles and Ive never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I dont feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didnt have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

In October of 2016 the engine light came on, and it was discovered to have been caused by the mass airflow system. I had this part replaced but within a few days the light was on again. I brought the car back to the shop and the part was replaced a second time. Upon test drive, the light again came back on. A third part was ordered and replaced. When the light came on for the fourth time, my mechanic ran through the wiring system but did not find anything out of the ordinary. He ran checks on the gas pedal and various other sensors. He then deduced that the problem was not with any of the sensors, nor any of the mechanical systems in the vehicle. He thought it might be the ECM, but advised me to bring the car to Central Chevrolet to have them look deeper into the issue.The Astra was taken to Central Chevrolet, where they subsequently ran diagnostics and discovered that the ECM was, in fact, bad. I inquired about purchasing an ECM from a parts site that I will not name, but was informed that GM would be unable to or would not program the computer unless it was an OEM part. At this point, my hands were tied. I would have to spend $700 on the part if I wanted my car to run properly again. I bit the bullet and told them to go ahead and move forward with the repair.Central Chevrolet received the part and assigned one of their GM technicians to begin the programming. As the process neared completion, the ECM was bricked. A second ECM was purchased and a second, more qualified GM tech was assigned to do the programming. He was on the phone with either a TAC or TISS representative I cant recall which and together they went through the programming process step by step. Again, the programming failed toward the end and bricked the part. It was not until after this second part failed that GM decided to inform the service department at Central Chevrolet that the pre-2009 Saturn software for this part is no longer available.So here I am now, six months after the engine light first came on and at least six weeks without my vehicle. As I was without the car for several days here and there for troubleshooting between October and March, the inconvenience is even greater. How can GM just let software go away for a car that is not even ten years old? Its software, its not like its taking up a bunch of space in a warehouse somewhere. Additionally, how does GM sell a part to a repair shop TWICE without advising that the software required to make it work no longer exists? And then to wait until AFTER the second part bricks?I called GMs customer service line and spoke with Joe, who sent me to Shaneva. Shaneva informed me that she would call Central Chevrolet for more details, and that I would have to wait 24-72 hours before receiving an update. The call came at the 72nd hour. When Shaneva informed me that in lieu of a resolution, I was being offered an Owners Loyalty Certification, I asked to be directed to a supervisor. I was told my call would be returned within 24-48 hours. I received no response within that time frame, and I actually had to call back again.I have since retrieved my car from Central Chevrolet. It is now in much worse condition than it was when I brought it in, and the vehicle is simply not safe to drive. I expected the original issue to still be a problem. I did NOT expect to be left with a car that I can no longer drive AT ALL! I have been a GM customer/vehicle owner for over 20 years, and I have never had a problem, until now. I am extremely disappointed in the way this situation has been unfolding. When I purchase a car, I expect it to get old and to need repairs. I also expect to have the choice of whether to make those repairs. In this situation, not only do I have no choice, but GM has the gall to offer me an Owners Loyalty Certificate with the expectation that I would purchase another GM product.

I purchased a used 2010 Traverse from Peruzzi GMC. When I test drove it, it was fine. We go to leave the dealer with the vehicle and the check engine light was on! The salesman tells me, oh its probably just a gas cap, drive it and it will go away. I refused to take the vehicle without having something in writing. Good thing because we left and the light never went off. A few days later I had my wife bring it back and the code was for the timing chain! Dealer had no choice but to replace it being as I had it in writing although they act like they did us a favor...Apparently they changed the chains and never bothered changing the oil which had bits and pieces of debris from failing pieces in it. Not even 4,500 miles after purchasing the engine seized without any warning with my wife and 4 kids in the car on our way home. GM denied any responsibility and only went to the shop to try and find reasons as to why they wouldnt help. The service manager told me the motor failed because I didnt change the oil. Mind you, when replacing the chain the dealer should have changed the oil and didnt... Even still, the manual says to change it according to the light or if it has gone 1 year. Neither situations occurred. The oil life was still at 74%. I ended up paying $6500 out of pocket to have the motor replaced. Then a fuel injector fails and renders the vehicle un-drivable 4 miles after getting a new motor. Then the A/C stopped working. Only hot air. Dealer tells me its probably the evaporator which is behind the dash and is another few thousand to fix! After some diagnostic and research I found it to be the blend door actuator, a $50 piece and 30 minutes of my time. Huge difference and Im not the GM mechanic... THEN a coil pack goes bad. Need to remove the intake plenum to get to it. Another $330. Few days later, CEL AGAIN! Now its the catalytic converter and the dealer wants THOUSANDS to fix! The rear wiper stopped working, had to replace 2 front speakers. Since the purchase, I have spent just as much money fixing it as the vehicle cost me. GM takes no responsibility since I refused the extended warranty through some 3rd party company which Ive dealt with before and denied every claim submitted. Its a joke. GM and Chevrolet should be ashamed as a company with these products representing them. Ive owned 17 cars in my time and this is by far the WORST vehicle I have every purchased. Worse than my BMW 745Li which is one of its most problematic vehicles! I will NEVER purchase another Chevy and will recommend any and everyone to do the same. They produce junk vehicles with junk parts and force the consumer to pay for their cut corners! While enduring all of these issues Ive done a lot of research and come to the conclusion that most people who own these vehicles experience these problems which SHOULD lead to a class action suit. Even the re-manufacturing company where I purchased my motor said that motor is their top seller. They move more of those 3.6L v6 motors for GM than all others combined!

Kind of like Frances in Houstons story, I had a similar experience with the customer service department for GM. To cut the long story short, my 2005 Malibu has less than 90,000 miles and is well maintained. I have it serviced on schedule and have repairs done upon them showing up. The rear main seal had to be replaced, which in all the years of owning vehicles, this has never ever occurred even with cars that were in the 70s models. The repair was in excess of $1,100.00. This is a lot of money to pay out of my budget. Even my service writer said that this should not have happened with as well as I take care of my car. He suggested I should contact GM to see if I could recoup some of the expense from them. After a week of calls and messages, the district specialist (who was out sick for over a week) told my spouse that they would not help. I dont even think he really looked at the information as he didnt even call to confirm with me. We dont have a problem with the dealership as they have always taken care of us and have been very professional. Its GM and their corporate morons who need to be given the boot. And they wonder why they are doing so poor.

I own a 2013 GMC Terrain. Suddenly my back up camera stopped working. Upon taking it to the dealership I was told that GM had done a systems update and that was why. I said ok update my car. They told me it would be 112.00. I said no. It should be free. Its not my fault or issue. Its GMs. So I contacted GM Customer services. The agent Sheila was not the brightest. She told me if I needed to update my computer I would have to pay for that.Apparently she does not know that this is not true. That you can do so for free online by downloading drivers. Or if you buy a Tom Tom or Garmin GPS you simply log into their sites and download updates. So where are the drivers for GMs Unexpected updates as obviously a way to make more money off you. This is a PAID FOR FEATURE on a car and should not simply fall off after 3-4 years. They would not pay for it. I will have to ask questions with different auto makers in the future regarding technology based upgrades on cars.

Leased a 2019 Colorado crew cab long box 4x4 on Dec 12, 2018. Fuel gauge has not worked properly since taking possession. Has been back to dealer 2 times now with no resolve. Truck has now developed a nasty rumbling sensation (like driving over rumble strips) at all speeds with it being more noticeable at 55 or above. Dealer states that this is due to the wrong transmission fluid being used in the 8 speed transmission but they (dealership) does not have the required tools to drain and replace fluid. Gas gauge issue is still not resolved. Requested a GM buyback of vehicle three weeks ago. (Truck has under 1000 miles on it) Have finally heard back from GM and they agree to buy back the truck. Now I have to figure out what to buy. Note: I also leased a 2019 Traverse LT for my wife the same day. I am thinking that these will be my last GM products.

In October I filed a complaint with Consumer Affairs and since then I got my car fixed at the same dealership and got cheated. In October when I bought the vehicle there was a problem with the steering and I mentioned to the sale guy and manager several times. Finally after many tries they decide to fix the steering. A month of owning the vehicle, the air went out. I went back and was told it, they have to fix two issues, one with the fan where there is a short in the wiring and the other was a hose from the compressor to condenser. Originally it was going to cost me $984 and the Sales manager took off about $200 which made it around $761. I called GM and file a complaint with them and the Service manager Michael called me and offer a 20% discount to fix both issues which made it $561. I called GM and express my concern and received another call from Michael where he advised me that he fixed the issue with the fan sometime back and didnt charge me but he had to still pay his tech. Now that I am getting the air fix he includes that charge for what they fixed at the time as no charge, but now there is a charge. On my invoice only showed the air being fixed. I need an invoice that shows the work that was done. Also, I will file a complaint with Consumer Affairs and BBB. I will never recommend anyone to come to this dealer.

I bought a brand new Chevy Malibu LT, and it has been downhill ever since I bought the car! The engine has been re built twice within 20,000 miles. The last incident almost cost me my life and the life of my 16 year old daughter. There has been no resolution, GM wont take the blame and replace my car, the dealership wont take the blame and offers no help! DO NOT BUY A CHEVY! YOUR LIFE MAY DEPEND ON IT!

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.

I have been waiting for my car to be repaired for 13 weeks (Since October). The company still has NO CLUE when the parts will be made or shipped. They did not provide a vehicle to use or ANY LEVEL of actual helpful information. They answer off a script in vague.. were doing everything we can BS. So if you dont mind waiting 3 or 4 months to have a working car, by all means, buy GM...

I talked to a GM ambassador about getting off-warranty work done this month. My 2005 GMC Canyon warranty was extended to 2013 or 160,000km because of valve problems. My vehicle had 108,946km on it when the check engine light came. A Tirecraft shop examined the truck and said I had burnt valves. I phoned the GM rep and was told to take it to a GM dealership to confirm that. The dealership charged me $368.98 to confirm what Tirecraft had diagnosed for only $221.66. The dealership said that they would only knock 5% off the $6000 repair bill. GM knows how much these repairs cost so the company rep should have been up front with me about what could be done before I took the truck in. I wasted my time as the repairs are more than my truck is worth. GM had no plans to help me even before I brought my truck in.

I am a former executive of GM. While employed, I cautioned management via the PEP Program that for years GM has not fixed a problem with their driving lights on many of their vehicles. After a few years, at least one or both white driving lights burns out usually from a hot socket, Im told. Ive owned several GM vehicles and presently drive a Yukon among them. For years knowing my years with GM, my friends and acquaintances often tell me, You can most always tell/bet the GM vehicle approaching you with at least one driving light out is a GM truck, crossover, etc. at least 90%+ of the time. I have no answer as to why for years this kind of on-going negative on-road advertising has been allowed to exist, do you? If its a supplier wiring harness issue, lets fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most peoples constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, Stupid is as stupid does. For all our GM families sake, investigate and fix as appropriate this seemingly forever on the road negative adverting. I am Randolph **, GMs past General Director of Information Security, previously located in the Ren Cen for many years.

My 2016 Silverado 2500HD has been recalled for the airbag issue. I brought it to my local Chevy dealer on November 18. I am STILL without my vehicle! The SM module froze when they attempted the reprogram on 11/18 and told me they needed to order a new module. The module was on backorder and they received in Wednesday 11/23. Unable to program it, they are still waiting for the GM Field Service Engineer to write the program for the new module specific to my truck. I have been given no expected date for completion and also have had to follow up daily myself with the dealer to get updates. Each update has been the same response... we are waiting for the engineer to write the program and do not know when it will be done. This is a recall and since my truck happens to be in the 1% that are an actual problem it should be made a priority to be corrected and returned to me. It has been just about 14 days now without my truck and without a resolution date in sight. I feel helpless. I have tried contacting the GM Customer Assistance line and they have been of no use.

Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certified - told GM has recalled earlier years, product development issue! Needs a RECALL and EXTENDED WARRANTY. Told cost is 2600.00.

I bought my 2013 Malibu in 2014 with 30,000 miles on it. While still under warranty I had ALL 4 hub bearings go bad which were NOT covered under warranty although a known issue. I had to replace camshaft actuator and exhaust manifold sensor. At the time they were also not covered but NOW there is a recall. Now with 109,000 miles I am replacing timing chain and ALL internal parts like guides and tensioners. $2100 job not covered and GM stated on recorded call that it is out of warranty and has too many miles. They also stated that this is not a known issue (although I was told otherwise by GM service tech) and I should consider replacing the engine at a cost of $3900! GM will do NOTHING to assist in repair costs and will NEVER take responsibility for selling crap cars to who USE TO BE loyal owners. I guarantee you my next car in 5 months will be a Honda. Hey GM execs... I hope you go belly up and cant find a job and wind up on welfare as punishment for taking advantage of buyers who DEPEND on their car and the company they buy it from.

I have bought 2 Chevy Cobalts and I will never buy another one in my life. First one I bought was about 3 years ago. I was on my way back from GA and a semi hit me and I spun out on the highway and totaled my car. Well my airbags did not deploy. No big deal. No one was hurt. I called Chevy to let them know that the airbags did not deploy. I heard nothing back from them. I bought my 2nd Chevy Cobalt in May. I let my niece drive my car and she pulled out in front of a car going 50 mph. Car spun out hit another car. GUESS WHAT. The airbags did not deploy... Everyone that was in the car was treated at the hospital. Called Chevy and reported it. LOL. Guess what they said the airbags will only deploy if they are hit head on. WOW really. So because the car was hit on the side and the back of the car, the airbags did not deploy. Getting hit at 50 mph should have deployed the airbag. But my claim DENIED because they were not hit head on. Thank God that they were not hit head on because I probably would not have my niece, son, nephew or grandbaby. I will NEVER buy a Chevy nor will any of my friend and family. What a joke this company is.

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

Would like to any other people have experienced this? Contacted GM and was told it passed warranty so it was my problem. Been buying new GM trucks for 35 plus years and could not even get anyone in management to discuss the matter. Requested warranty manager information and was informed that could not be given out. Anjelica dismissed my complaint and request by knowing how I feel? Now I have a vehicle that should be very valuable as a trade in that has lost most of its value due to a GM defect in its process.Working as a supplier for many years GM finds any defect products from a supplier they put them on third party inspection at the suppliers cost even if it puts them out of business. This is in stark contrast to Honda for example who send their best engineers from the company to help solve any issues with no cost to the supplier. Tried to find a place on the GM website to ask this but guess they did not provide that so people would not see their lack of quality control.

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

Left the dealership with a brand new 2016 Buick Enclave on 5-14-16 and returned to the dealership with a flat left front tire on 5-16-16. Not complaining about anything on the dealership end, but the roadside assistance is a joke. Have never needed to use it before, THANK GOD, and will never try to use it again. My husband put the donut spare on himself because no one was available anywhere to assist us. Gave the address where we were but no one could find us so they said. What good is having a service available to use if you cant get use out of it? My husband and I would have still been stranded til today 5-16-16 if he didnt put a spare on himself. My suggestion is DO NOT offer ASSISTANCE if you cant follow through when a customer needs it.

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

I own a 2012 GMC Terrain that is covered by a GMPP. The vehicle is 5 years old and has 28K miles on it. I noticed some mold growing in the carpet. The cause turned out to be a broken drain tube in the sunroof. The GMPP is a bumper to bumper coverage not covering maintenance items or wearables. This part is neither, yet GM refuses to warrant the repair in any way. Anyone who purchases a GM product has rocks in their head. This is my last GM product.

I purchased a 2011 Chevy Impala LTZ from King Auto in 2012. It was certified pre-owned with very low mileage. It came with warranty coverage, but luckily I purchased additional extended warranty coverage. My first problem I had was the rack & pinion needing to be replaced. Then one day there was a knocking noise coming from the dashboard area, that turned out to be the acuator valves needing to be replaced. I had to go to the dealer twice about the acuator valves needing to be replaced. The acuator valves and rack & pinion problem was in 2013. For the next 3 years I did not experience any major problems, but in May of 2016 my L.E.D. readout display said SERVICE TRACTION CONTROL - SERVICE STABILITRAK!! Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced. Fast forward November 11, 2019. Im coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.The next day Im at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that its only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer. I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevys too.On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impalas.

First and foremost, GMs service sucks. I took my 1987 Oldsmobile Toronado to Don Gooley Cadillac in Saint Clair Shores. The guy who used to service the Oldsmobile went to a different dealership and the write-up person told me to go to that dealership which is 40 miles away. When I asked if there is anybody else there that could service my car, I was told no. I even had the service booked for the car. So I wrote to the owner of the dealership and the service manager on how unhappy I was. No response and that was over 2 months ago. The next time I buy a car, its going to be a Toyota. I get service on my 30-year old Celica and they dont treat me like crap.

Volt turned off on the Freeway! While going 75 mph. Almost a week went by without a diagnosis because they didnt receive trouble codes from the vehicle. Dealer contacted Detroit to assist in the recovery process and said they would cover some of the cost because I was so close to the 100,000 mile mark. No acknowledgement of a near fatal disaster. Did I mention I was in the far left lane when the car shut off and left me without power-steering.

I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. After a short time I began to notice a vibration in the truck. When traveling between 45 mph and 55 mph and more so when traveling between 65 mph and 75 mph. The vibration is noticeable as the water bottle in the center council shakes and the hood and rear view mirror vibrate. This is a new truck, currently less than 6,000 miles. I am a long time GM owner, have purchased somewhere around 15 new GM vehicles and owned at least another 5 used vehicles. I am 54 years old and consider myself to be a long and faithful GM customer. This very well may change in the near future.I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed. I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it. Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesnt need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

I am SO frustrated with Buick - Shenandoah Motors - and my 2010 Enclave right now!!! Thousands of $ in repairs since September (like in the neighborhood of $6500) - not including the usual oil changes and new tires. Went to pick it up today after a new transmission installation and the car is whining like crazy. Do they even test drive these things before they turn them loose for customers to take out on the road?? This has been an ongoing issue and finally GM Corporate agreed to pay $1111.23 of this most recent repair (not included in OUR $6.5k to date). Now its back in the shop (fortunately we didnt even drive off the lot before we went right back in and said something was wrong - AGAIN). Called GM Corporate but its after 5:00 so my rant will have to wait until tomorrow when they call back. CRAPPY SERVICE @ SHENANDOAH MOTORS.

I purchased 2011 Equinox Dec. 2010 new with 65 miles on it. It has been in the shop for repairs ten times from Feb. 2011 to Mar 2014. Engine problems (twice) same thing, transmission, air conditioning, seat belts. All was under warranty. Recently, my Equinox was hit by another car. It was hit on the driver side, front wheel and front. The body shop quoted a price of $8,400 for repairs. It ended up $9,633. The body shop had my vehicle for almost a month to repair. The second day, after I picked it up from the shop, the engine light came on. I took it back to the body shop. They had to take it to a GM shop to run a diagnostic test which they charged $97.00 which I paid. The #2 coil needed replacing. They said this was not covered under my 100,000 mile power train. They are saying this was not related to the accident. NOT A HAPPY PERSON HERE. I have bought 3 other GM cars. No problems. I thought that if you bought a vehicle new, you would have only basic minor problems. I have 76,425 miles on my vehicle and it should be worth about $14,000 to $17,000. Once this vehicle is repaired, Im trading it.. I WILL NOT BUY ANOTHER GM CAR. I WILL BUY NISSAN, FORD, OR TOYOTA. YOU JUST LOST ANOTHER CUSTOMER.

I bought a 2010 Equinox. After I bought it I noticed that there is rust in the bottom of all the doors. Also the paint is starting to bubble up under all the doors. I contacted Chevrolet customer services. They assigned my complaint to a senior adviser. The senior adviser contacted the dealer where I got the car from and made an appointment for them to look at the car. The dealer recognizes that there was a problem however they declined to do anything about it because according to them even though there’s a problem the rust havent ate through the doors yet. I did some researches and there is other customers complaining about the same issue. I’m an very unhappy customer. I paid 16,700 dollars for this car and the car have a factory defect that they wont address. The dealer claim it will fixed it if I come up with 3,100. I feel like I have been ripped off.

My truck had a problem where all 4 of my brakes locked up and the brake pedal would not depress at all. I had to drive from 2 to 4 miles to get where I was going with the accelerator pedal fully depressed and going 35 miles per hour. The brakes were all four very hot and smoking. Within 2 hours the brakes were back to normal. This happened approximately 5 times before I was able to get into a gm authorized dealer. They let me use a loaner until they could test drive my truck. They called me and told me that they found the problem with the front brakes. I confronted the service manager and told him that they had not found the problem because when the problem occurred all four brakes locked up. He quoted me a price of $850.00 to make the repairs the mechanic thought would solve the problem. I told him that he had not found the problem and If I agreed to the costs and the repairs and it continued he would have to absorb the cost of the necessary repairs. He stated I would do that anyway. I authorized the repairs and within two weeks the brakes all locked up again. I asked him if he could call technical services about the problem. He said he only had one mechanic who was authorized to call the gm technical service dept.I wanted me to return the vehicle for them to test drive it again. In the meantime I found another source of information and was told all I needed to do was replace the brake fluid reservoir cap and the problem would never happen again... I was promised a loaner vehicle while they test drove my truck. While I was for the loaner car I casually told the mechanic about the cap possibly could be the cause of the problem. Without my knowledge and without telling the service manager he changed the cap before they started test driving the truck. After a week I called to find out about my truck and they had had no failures. I returned the loaner car and spoke to the mechanic while they were making out the paperwork for my truck and the loaner. He told me that he had changed the cap and raised the hood to show me a new cap had been installed. I have filed a complaint with the dealership and asked for some relief on the cost of the repairs to my truck. I was told that he had met with the service manager and the mechanic and they believe that the cap was not the problem.I have driven the truck for over 3 months since the cap was replaced. As I was leaving the dealership I met the service manager and I asked him if he had called their technical service department about the problem. He stated that he and the mechanic did not believe the cap and since my truck was over 10 years old with over 175,000 miles he would not bother technical services with my trucks problem. I told him if he felt that way HE WAS AN IDIOT. He said thank you and turned and walked away. I really would like to know how to contact someone from GMC who can explain to me how the brakes are affected by the brake fluid cap. Thank you for your time and concern about my problem.

I experienced the worst treatment and dishonesty at Young Buick GMC in Layton Utah. The utmost worst car buying experience I have ever had. I lodged a complaint with GM and they were wonderful with the initial complaint and then it fell apart after that. I did not receive a response first of all I had to keep inquiring on the matter. The case manager never followed up with me at all until I had to keep calling. I was then sent a generic email and cell phone message telling me that too bad so sad the dealer Young Buick GMC is an independent dealer and they cannot do anything regarding the matter.Well let me tell you what the matter was. I initially went to the dealer with the price listed on the internet for the vehicle I wanted. I was trying to trade in my vehicle that had less that 16k miles on it and I was low balled when they were selling the same car next door at their other dealership for thousands more. I tried to get some more so I could work the deal the sales lady didnt do anything. I was in desperate need of an AWD vehicle. After trying to get into the vehicle we went to signing papers. I was told the price listed online was not the price for me, that is the price that it could be. They lied to me about the warranty (which I didnt know until I did my own research) so I would buy the additional warranty and then I was told I needed another product because if my car was stolen the parts are not covered.I was in desperate need of an AWD so went ahead with deal like a idiot. They let me take the car when I told them I didnt think the deal was going to work out. I was very upside down on my trade. They assured me it was fine. My credit union received the papers and told me how awful the deal was and they wouldnt knowingly approve it. They showed me some figures and I went back to the dealer. I expressed my concerns and telling them about the lies they had told me about the warranty, the price, parts, and basically everything. The finance manager said hmmm. Then he told me they were losing money by even looking at taking my car as a trade. It is a 30k vehicle mind you.I demanded my vehicle back and left. GM had no response for someone representing the GM name! SHAME ON YOU GM!!! I will make it my lifes mission that no one I know ever buys a GM. We also have a book at my employer who is one of the largest employers in Utah. The book is called The Best and Worst of Utah and you are going in it! Very disappointed especially after my tax dollars bailed you out! This is how you treat customers! I am not some low life off the street.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

I have been a loyal GM owner for 20 years until now. The past 3 years have been pure hell and if I can help just 1 person by keeping them from experiencing the same then I am good with that. It began when we bought our 2015 Chevrolet Silverado LTZ. We loved the truck and never planned on getting rid of it. Around 18,000 miles on the vehicle and it began having a vibration on the interstate between 65-80 mph. We took it to the dealership and were told road force balance multiple times. We tried another shop and had them road force balance. Over the next couple months the vibration got worse. It became so severe that my child not only complained about his eyes hurting but even vomited from it shaking him so much. A week later the vibration turned more into a death wobble that was absolutely terrifying.With no answers from the dealer we were told it might be best to trade it in. After only 11 months of ownership we traded it in on a 2015 Yukon Denali thinking different drivetrain and suspension would be better. Boy were we wrong. The first week having the Yukon my transmission began slipping. The dealership went ahead and replaced the converter. A few weeks later it was raining severely so I decided to take my son to school. I ran outside and jumped into the Yukon only to find water dripping out from around my sun visor. I took a video of it and took it to the dealer. A few weeks later my transmission began jerking so back to the dealer only to be told I need a new transmission. A month later around 22,000 miles suddenly the Yukon begins having the same exact highway vibrations between 65-80 on the interstate. At this point Im exhausted and literally broken. All I wanted was a reliable vehicle that my family could travel in and enjoy.At this point we begin looking into other vehicles and considering a 3/4 ton diesel truck because they last right? But wait... We go to a dealership and look at trucks. They evaluate my trade in and thats when I almost passed out. At that time my trade value on my Yukon was I believe 48,000 give or take. I was offered (are you sitting down?) $25,000. Yes you read that right. Im going to quote the sales manager... Wholesalers are now aware of the major issues GM is having with their trucks and SUVs and many are scared to buy them so they are only going to offer half of the trade value. I sank. I then panicked. Was I going to be stuck with this vehicle that we cant utilize? I tried other dealerships and no help. Finally I went back to a GM dealership and called them about a diesel. They gave me fair trade for my Yukon so I traded it in on a brand new 2018 GMC 2500HD Denali.I drove out of state to pick it up only to leave in my new truck and feel a Vibration on the interstate. At first I thought it was just me being paranoid so I gave it a couple days. Sure enough it became worse. Highway vibration between 70-85 mph. It has now been almost 2 years and I am still fighting. My truck still vibrates and will shake you so severely that you cannot ride in it for long distances. My transmission clunks and slips. It constantly stays in regen mode cutting my fuel mileage in half making it almost impossible to even afford to drive daily in town. Both of my power mirrors malfunction. My AC has already molded and mildewed causing me to get sick. My local dealership has already lied to me trying to blame my tires, they have tried to say I had a bent rim when I didnt (I took it to the dealer I bought it from and the rim was fine) and Ive been told my tires were bad and then they were good.I have been told youre a small girl driving a big truck, youll get use to it. I had a technician tell me that since its a heavy duty truck it should have a load on it to make it ride better. Well, we hauled a trailer with a car on it and the vibration was still there. For over 2 years I never said anything to anyone other than attempting to work with the dealership and techs. Ive been nothing but polite and respectful only to be continuously lied to and pushed aside. The fact that there are thousands of other owners out there experiencing the same Vibration and getting the same treatment is only more proof that GM has a problem and will not acknowledge it nor help the loyal consumers that trusted them and their product. So much for GM standing behind their product. Instead they attempt to sweep the issues under the rug so to speak and leave their consumers begging for help and answers.I have not only lost thousands of dollars. I have lost time and sleep. Im tired of living in a constant state of anxiety constantly worrying if Im going to be stuck with a vehicle that I owe too much on to trade in and cant sell. A vehicle that I cant take my son on vacation in. Shame on you GM for doing this. Shame on you for turning your backs to thousands of loyal and faithful clientele that made you what you are. I hope the truth comes out and I hope GM makes it right.

It is really bad and shame on GM to have a complaint from customer for more than 17 months without resolving the issue that have found in the vehicle. It is kind of stealing people time and health. And I can say it is kind of procrastination to make the product out of warranty and forcing the customer to pay the price of faked warranty. Ive already lost my time with the dealer without having minimum profit. I tried to explain for GM that Ive got troubles with my Malibu 2012, but unfortunately they didnt consider it as a serious issue. Staff in GM has only the ability to ask the customer to take the vehicle to the dealer for service and checks, but they dont have the ability of sending a professional expert for diagnosing electrical and mechanical problems and find the suitable solutions.I know many Malibu owners who have same troubles with their vehicles, but they really get upset from the dealer and from products that come through GM. They dont want to waste their time within leader border or waiting a weak respond from GM. This lead customer to do service in other service centers that can be trusted more than GM service centers and more cheaper.For my personal issue, I went to the main service center for Chevrolet to do normal service and a check for engine light is on. Staff told me that they rectified the error. After about 50 km only, Engine light came back again, and then I took the vehicle to another service branch that belongs to GM/Dealer. Technician remove intake camshaft sensor on Engine, cleaned it by spray and air, and then put it back again. We went for road test to confirm that issue has gone. At that time no engine light comes on. After two hours Engine Light came back again. At this moment Dealer ask me to pay for checking and repairing. Where is the hell of warranty? It went immediately after the Gauge turns 100000 km (strategy of stealing customer money).I went to check the noise that comes from the wheels while driving. After road test and changing tire positions, they (dealer workshop) accuse the type of tires as it is the source of the noise. I checked my Malibu on my own. The Tech. informed me that the noise comes from the bearing that in long time the noise will increase and it will be necessary replaced by a new one. Surely, that result comes after several tests. I checked my Malibu on my own with electrician and he found that it has shortage in current in which causing flickering in lights and some movement issue. Light flickering is an issue that couldnt be solved by GM dealers. Ill be happy if this message will be forwarded to the Regional Director of General Motors. Where I can find the truth and who is responsible about such trouble? This is a customer has Chevrolet Malibu LTZ 2012. I got several troubles in different times. First I faced trouble in the A/C and it is solved. Recently it shows bad performance so I need to restart the engine. Then I found trouble in the touch button of the screen, and after complaint the dealer replaced the whole unit. After some time I notice that the vehicle has slow respond when I press on the accelerator to take off again if I reduce speed or if I want to increase it. The other problem is the flickering in the cabin lights that can be distinguished well and it can indicate that there is another problem in the vehicle, and unfortunately the dealer or GM couldnt solve this issue from long time. Last situation that I face with such model is that the engine shut off suddenly after it vibrate in strange way and the light of the check engine is turn on. After starting engine again there is a huge consumption of fuel and the smell of fuel is too much. I would like from you to give me the good way to solve such troubles. I was with contact with the GM to solve this troubles but I didnt get the suitable solutions that eliminate the whole problems. Troubles in list: Engine shut off suddenly on the road without any previous announcement. Slow respond from accelerator when need to speed up. Flickering in lights. Delay in the displayed timing. A/C components make noise and not cooling efficiently. Front Pumper in not fixed properly, so it starts tears slowly. Noise comes from bearing, and it increases with time. Dealer is not qualified to handle such products. Expensive spare parts. RECOMMENDATION: It is advised not buy GM products. If you buy a new product (car) means that you want to get relax with using it for at least 5 years without complaining or repairing. But with GM products, you will lose your time and money and nobody form GM will consider or respect that. I think it is time to let all people know about the fact of GM.

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first sight. A few weeks after purchase, notice that the transmission would jerk at certain miles per hour, and fluctuate at certain speeds and when the cruise control is engaged, it fluctuates also hmmmm... So I called GM in April of 2012, had them look up my warranty and they said I was in luck. My power train was still in effect WOW. Was so happy to hear that so I took my car to the local Saturn Cadillac hummer dealership which also was owned by GM back then. They kept my car overnight and have me a rental. I was so happy.Called them up the next afternoon, car wasnt ready. Called them the next morning, they told me they didnt see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasnt satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesnt know whats wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didnt want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, thats 3 working days. Ive had enough. I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they dont repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? Im gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Cant put order number, dont know which one to put got like three of them.

I have a 2005 Grand Prix GT which has only 53,068 KM on it. I got it straight from a GM dealer and Im the only owner this car has had. Its a prime example of a LEMON if there ever was one but GM has done nothing for me since the warranty expired. On Tuesday September 2, 2014 I drove across 2 lanes of oncoming traffic when my cars engine died without warning and I lost my power steering while entering a turn in the road while driving the speed limit of 80 KM. Aside from some possible divine intervention, the only thing that saved me was the fact that all the oncoming traffic had been stopped at a red light seconds before I crossed their lanes which left enough distance for them to stop and allow me to restart my car and move it off to the side of the road.After I regained my composure I noticed the cars info unit was displaying a message stating Reduced Engine Power. It started again with no issues but the same message would come back after clearing it from the info unit. I didnt have my cell phone with me and because I wasnt too far from home when this happened I put my hazards on and I creeped the rest of the way home. On the way it died a few more times and two of those times were when trying to make right turns which resulted in my making very wide turns and again crossing into the oncoming lane.After getting home I called the dealer and spoke to my service rep so he knew what had happened. I then had it towed to the dealers where they charged me $370 for work which consisted of replacing the gas pedal sensor because they said there was a history of diagnostic codes but after clearing them they took it for a test drive and the only code that came up was for the gas pedal sensor. Because of previous issues with my car and dealing with GM I had a complimentary oil, lube and 81 point inspection which I hadnt used yet so I asked them to perform the inspection after fixing the gas pedal sensor. The inspection showed everything passed except for 2 tires which had worn tread.I paid for all the repairs the afternoon of Thursday September 4th with the intention of picking the car up later that day when the dealership would be closed. That same night my daughter drove me to go pick up my car. As soon as I started the car I knew the gas pedal felt weird and that it didnt have the same response as it had prior to the repairs. I drove it around the dealers parking lot for a bit and even got my daughter to try driving it to see if she noticed the lack of response. Because she has only ever driven smaller cars she didnt think the lack of response was an issue. Luckily my daughter had driven me there and stayed with me because the car died once again without warning while attempting to drive home. After bringing the car back to the dealership it died 3 more times while it was idling and I was filling out the envelope for the dealerships key drop off.Friday September 5th I spoke to the service rep and waited to hear back from him. Late Friday he called to say that they had not been able to reproduce the problem and there was no diagnostic codes showing up so he asked to keep the car over the weekend in order to continue checking it out the following Monday. The early morning of Monday September 8th the service rep called to say that they believed the issue is the engine computer control module and that it would be another $560 on top of the $370 I just paid a couple days earlier for the same problem. He also informed me the part would take a week to be delivered so my car is sitting in the dealers lot right now.My problem now is that after coming close to getting killed or possibly killing somebody else and then being told the car is fixed and everything passes the inspection only to find out after I drive it off the lot that the problem still exists and once again somebody could have been killed or hurt if I had not been extra careful. How can I honestly pay for the next round of repairs and then get into this car and not be afraid that it could possibly happen again because they are just guessing and if the first fix didnt work well then lets try this next!I searched online and found a number of other people who owned 2005 Grand Prix GTs who experienced the exact same problem and after numerous failed attempts to have the problem fixed and spending hundreds of dollars visit after visit the problem still existed and they were forced to sell or trade the car in for another one because the warranty had already run out on all of their cars (two people I chatted with said they sold their cars as is and then prayed for the new owners).I called GM directly, this wasnt the first time I called related to my current Grand Prix. Before I had a chance to say anything to the GM rep about what I was called for she asked for my VIN and then informed me that my car was now listed in the group of cars being recalled for the infamous GM ignition problem and she then informed me of what to expect and until I get my appointment to bring the car in to be fixed I should remove anything I have on the keyring to lessen the chance of my car turning off while driving.I then informed her that I was having a problem which resulted in the engine dying and the same loss of control as what was experienced by people who had the sad misfortune of losing their lives because they lost control of their cars because of the ignition turning the car off... However I made it very clear to her that my problem was not related to the ignition. She said she would look into it and called me back the next day to say she spoke to the service rep and everything that was done has been necessary and she is sure the car will be ok after they get the new part and have completed the work.After stressing the fact that I no longer feel safe driving that car and I would never allow my kids to drive it she basically explained that because of the year of the car and regardless of the low mileage it has been driven there is nothing really she could do except make a note of it on my file and if I ever wanted to trade it in or purchase a new car they could give me a discount but she couldnt have any way of saying how much it would be worth. Now I have a car with just over 53,000 KMs on it that I believe could kill me or somebody at any time.

Bought a 2020 Chevy Silverado from Rountree Moore Chevy in Lake City Florida May 2020. At 600 miles truck would not start. Sent to dealer, they cleared the computer, sent me on my way. 3-400 miles later did the same thing. Truck came back and they kept the truck for 30+ days waiting on a fuel part. Truck was fixed and got it back in July. November 30 truck did the same thing, would not start, just turns over. Took truck back asked for a buy back (same part broke) or new truck. Dealer told me to call GM, start a claim. I did right then. Just received a call from GM corporate denying the claim saying the dealer has to start a technical claim. Tried to 3 way the dealer in to get all on the same page and the corporate rep hung up during the call. I have been given the runaround from both the dealer and Chevy, Florida laws says this is a lemon, both are trying their best to avoid the situation rather than correct it. Truck has 9000 miles on it, has been in the shop 3 times for the same problem and has been in the shop more than 30 days total. I spent days of my time dealing with it, spent $55,000 and its only 8 months old. Think twice before buying a GM product. I guess I am forced to hire help now. All I can do is share my experience and hope good people learn from it. Thank You.

My husband and I went to Victory Chevrolet and purchased a certified preowned 2012 Chevrolet Traverse in February 2015. There was 36000 miles on this vehicle. The day we brought it home we had to wait for them to change the fuel tank. We also found when replacing a tire we found that there was no spare or jack in our car. If I’m not mistaken as a certified GM vehicle it should have not left the lot without this. I’m sure you can understand my frustration. We have had to fix the window washer motor at least 6 headlights and a tail light. The passenger window does not roll up from driver side only down. The button for the window washer no longer works. We had to replace the radiator two years into the car. I’ve paid for a accelerator brake pedal sensor. Now my biggest issue is timing chains and all associated parts now need to be repaired at a cost of 2800+.I was working with Mark Chevrolet in Wayne. It took 3 weeks to just find this out. The person I was working with never called me to give me any info on my car that was there. I always had to call him. He has been released but I have been fighting with GM to just call and speak with me. My suppose IT agent Michelle won’t get on the phone with me. I was told from Bob the service manager at Mark Chevrolet that I was declined for cost assistance from GM and offered $300 discount on my repair. I’m not happy with that. I am paying for a loaner on top of other rental car costs I have had. We thought we had a good car and it is not. In the 3 years we have had this car I’ve put way too much in repairs and I feel GM should be able to help its customer. This is our first Chevy and it’s been such a horrible experience. I never want to purchase another one. No one is helping or even listening to us. We are being talked down to and at. This is not fair. I am writing all our local news station because I have exhausted all I can with my fight. I have include screenshots of my fight with GM and Mark Chevrolet of Wayne. I also have voicemails that I have saved. I am a small business owner that relies on my car to provide for my family. I have spent well beyond my limits to repair my car. But this email is more about my experience with GM and their service than anything else. I have been told to have a Change of Heart when posting my experience. Told to Apologize for blowing up ONLY after almost weeks of not being able to actually speak to MY GM agent. I have only voicemails when my phone is in complete working order. I believe they are using some type of method to circumvent speaking directly to me. As I will return their call less than a minute from receiving a voicemail and now no one is available to speak with me. GM has denied me Cost assistance, charging me for a loaner car that I had no choice but to use while waiting over 3 weeks to just have a partial diagnosis of my car issues. I am not trying to be difficult. I am just trying to use the car I purchased 3 years ago from a Chevrolet Dealership.

2011 GMC Acadia Timing Chain and HORRIBLE GM Customer Service - My parents who are in their 60s and 70s and on a fixed income, life long GM buyers, own a 2011 GM Acadia. The Acadia is only (116) miles outside the Power Train warranty, yes 1 1 6 when the timing chain went out. Now they are looking at a repair bill of nearly $3000 which they do not have to pay. My Mom has spent hours on the phone with GM reps asking for some assistance with the repairs and was told today that the only thing GM could do to help was to offer her a $100 voucher for an oil change, in a vehicle that she cant even drive. My parents are going out of state this weekend for their grandsons high school graduation and are having to borrow a car to make the trip. GM has repeatedly proven that this is of no concern whatsoever to them and they have no intention of honoring their poorly designed product, even though there are hundreds if not thousands of complaints about the Acadia online with this exact same issue. GM will not stand by their product or honor the loyalty of their lifelong customers, yet whenever they are in financial troubles they expect our government dollars to step in and assist them and bail them out. If this auto was out of warranty 10,000 miles I could understand but it is only out of the warranty 116 miles and still only being offered a $100 oil change voucher is a slap in the face.

First off my truck has been in the dealership for almost 2 months and all they have done is lied lied lied about getting it fixed. Once I contacted General Motors I felt like they were going to get some thing done and compensate me for all the hell I’ve been put through and now all they are doing is lies lies lies.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

1. Saw Buick LaCrosse online 2. Visited in person & negotiated price 3. Waited HOURS into the night & was the last customer to be seen by finance. 4. He tells me that nothing has been done and it was too late. At this point, I had been sitting & waiting for hours. Since it was Friday, he told me to take the car and hell submit my app to Vystar on Monday. Then, he cautions me that people with HIGH FICO scores get declined all the time! How ethical is that? Then he suggests that he complete my paperwork at a higher rate, JUST IN CASE. I stuck to my guns on the lowest rate and didnt take the bait. 5. The car was sent to be cleaned (last car) but it seemed more like it was rinsed because it was still dirty.6. Monday came, no call. Tuesday came, no call. Wednesday came, no call. Thursday came, no call. Friday came, and I finally called to get the run around and a man said he THINKS I was okay. NO ONE EVER CALLED to follow up. It literally took 2 1/2 weeks for a confirmation letter. 7. I Noticed $300 accessory fee added to my sales price. 8. Received denial letter from the dealership not a finance co, that said I was denied for multiple accts in delinquency. That is inaccurate info, as I have no delinquencies at all, and would not have a FICO score of 803 if there were such. (see attached w/ score), yet I was APPROVED by VYSTAR at their best rate for used cars8. A so-called Customer Exp Mgr ** emailed and said some words followed by A HAND WASH for my troubles. Wow! That was very gracious. Never Again! The hallmark of a disorganized company is that they never finish what they start. Thus, me having to call over and over to get my status and no one could give me a definitive answer. If you like being both confused and getting the runaround - OR - a free hand-wash, choose this place. I hate to break the suspense to you, but if I ran the joint, I would offer more than a hand-wash! PLEEZ, Mr. **, that added about a GALLON of HIGH OCTANE FUEL to the FIRE. I even went as far as to share w/Mr. ** that my dissatisfaction with the dealership was too far gone and I have told over 15 people. No one cares, yet they talk like they do. P.S. Credit score is 803. As a woman, I truly hate having to give a negative review on any company, but this company deserves it.

On October 13, 2014, I took my 2004 Chevrolet Monte Carlo to Harbor Chevrolet in Michigan City IN for the ignition recall. Sixteen days later on 29th of October, my car would not start. Key found, not turn. I had the car towed to Sauers Buick GMC in LaPorte IN. I was told the ignition needed to be replaced. $881.00 that cost. Car ran good, but in one week check engine light was back on. Took it back on the 10th of October. This time I was told that it was an emissions problem, and another $49 for a gas cap. I was assured this was the problem, even though I didnt think there was anything wrong with the gas cap. By the 14th, just 4 days later, the Check engine light is back on. I called and again was told to bring the car in. Returned and left car on October 24 for the afternoon. This time I am told its a vent valve leaking that is defective and this is going to cost over $300 dollars to fix. I declined this repair. Enough is enough already. I think each time I take the car in, they will keep finding something wrong...or making something wrong. I feel I am being taken for a ride in my own car, and its not a ride I am enjoying. This all started with that recall, and turned into a $900 ride. And they still want more. I doubt that there is a vent valve leak. I am sick of getting screwed. Highly doubtful I will be buying another GM car if this how they treat customers.

GM customer service and appreciation is so poor, I’ll never again purchase a GM product, after my husband and I have been loyal GM owners all our lives. On October 13th, we were in an unfortunate vehicle accident where my vehicle has been in the repair shop since October 17th. Since this time, parts for my vehicle repair are still in an “Unknown” status.The dealership escalated parts with GM as unavailable on October 31st, however after not being able to receive an ETA, I reached out to GM directly to escalate this concern on December 3rd. December 5th was able to speak to my case worker who reached out to the dealership on the same day. December 10th, I was finally provided an update from my case worker but only confirming all the details I already knew; My parts are unavailable, escalation has been file by dealership, and they would be sent when they are available (no ETA). The only detail he provided me that I wasn’t aware of was GM wasn’t the point of contact, my dealership was and there was nothing more GM could do. My case worker was unsympathetic in every conversation we’ve had, only re-iterating the whole country has been impacted by the GM strike. I then emailed the CEO of Chevrolet, Mary Barra, on December 10th, in which I received another case work. After patiently waiting, finally received a call December 15th from my new case worker. This one was worst than the last in regards to customer service. Saying the same thing as the last case worker about the GM strike and parts not available, only worse, she kept insisting my case first escalated on December 10th. I’m sure you can imagine how far my frustration had gone by this point. I requested to speak to her manager since it was obvious she was only performing the same actions as the last case worker, only more poorly. I was given a 24-48 hour turn around. Finally, December 22, got a call from her manager and again got nowhere, no update. Today is December 29 and GM still has no update on parts for my vehicle yet they are still pushing the same vehicles to production.

I have owned a 2002 Astro van for the past 15 years, which I purchased use with 150,00 miles on it. It was in need of a rear differential overhaul which I did myself. This vehicle now has 308000 miles on it, and has only required normal maint and repairs the entire time I have owned it. The engine has only had the timing chain replace at 280000 miles. Still gets 20 mpg on highway, 17 around town, interior is still in good shape and body is tight & rust free. Although I have other newer vehicles I use this as my go to vehicle for daily use because I enjoy driving it. Just thought I would say something positive when it is deserved. SincerelyTony ** Jennings Florida

Two weeks ago my engine light came on on my 2004 Chevrolet SSR. I took it in for routine maintenance and to have the light checked. About 10 days later, the Dealer contacted me and told me that they were unavailable to obtain the part needed and consequently, the engine light would not go off. The result of the lights staying on is that I am completely unable to use my eight year old vehicle which has fewer than 80,000 miles! I am unable to get the vehicle inspected, unable to sell it and if I were to drive it and something major went wrong I wouldnt know it because the light stays on!General Motors solution was to give me a list of internal websites? in order for me to search for the part myself. I had previously searched approximately twenty sites and a friend who owns a salvage yard is searching salvage yards for me. I have now searched another 29 internet sites GM provided to me and six salvage yards. When I bought this vehicle, I paid between $50,000 and $60,000 for it. It was the first vehicle I had ever bought by myself (following my husbands death). I am wondering if anyone has experience with suing GM over something like this. I consider this vehicle completely unusable and had planned to keep it until passing it down to a child of mine.

Purchased used vehicle in 2015. 1 year later transmission failed (2008 Saturn Vue XR). Turns out to be 3-5-r waveplate. Part was not heat treated to spec in this year’s vehicle (faulty part). Should have been a recall for this problem. GM finally honored coverage of said repairs but only 120,000 miles or less. My vehicle had 123,000 miles when this happened. GM would not honor repairs even though the said faulty part was installed into transmission during assembly.

GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

Warning!!! Do not purchase a vehicle from GM or Victor Chevrolet! Their customer service is deplorable. Here is my ongoing log of what I have been going through since I leased a brand new 2015 Chevy Equinox on May 12, 2015. Please help by sharing this with everyone daily. I will keep posting updates until this matter has been resolved to my satisfaction!5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met Bill in Service. He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new repaired 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a glitch in it. GM was aware of the glitch and was working on a fix for it. He warned me that it may take 1-3 months to come up with a fix for the glitch. He said if it happened again, just press this button on the rear view mirror and it would reset. I left with the vehicle, foolishly thinking that it probably wouldnt happen immediately. Wrong!5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldnt connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met Phil the service manager. He immediately knew what the problem was! All it needed was a new module. Thats all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didnt Bill know this two nights ago when I had brought it in??? I said Im leaving it! I refuse to drive a brand new car without a radio/phone - fix it!. I did not agree to leasing a defective vehicle! Odometer approx. 450.5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said GM has a hold on the part. They will not release this part. The part is VIN specific. It cant just be taken off another vehicle on the lot! I said so you cant fix it. He said no. I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the sales manager. Ed explained that he would have to get authorization from GM to do a buy back and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!6/2 Tuesday, Phil gets on the phone and tells me that hes been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but Ill give them one last chance at this pathetic run-around game they are playing. I know they dont have a so called sudden fix, but whats another day, in this pathetic game? So now, Phil is going to reprogram the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously fix the problem!!6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. Hes gone five miles and assures me its working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Cant wait! Im so excited, cant you tell? 6/4 Thursday, cant wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, hes going to call Onstar to see if they can get a code! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I dont want it… EVER! Its worse than the boy who cried wolf. I cant stand it!Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as worthless, non-responsive Donna, never to be heard from again, even after leaving several messages on her pathetic answering machine.6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, havent heard anything - as usual - so I text Phil and ask what hes heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a chassis overnight ship priority. 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.6/15 (Monday), Phil reports that its all fine. Says he will deliver it to my house so I dont have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my sons school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested reset button. Turned vehicle off and back on, still nothing.6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didnt answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said connected to Marg cell at which time I couldnt use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my sons High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonicos. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was in case Victor Chevy doesnt pay. REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: Hows it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GMs response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap.7/1 Wednesday, texted Phil. Asked if anything was happening. His response: Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec thats going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil 7/6 Monday, texted Phil to see if anything new. Told him I hadnt heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna.

I have purchased 25 or more GMC vehicles. I now have a Lemon. The worst part is that the dealership is not willing to assist. They have told me that they rotated my tires to fix the problem and the magic marker dots were still on the front so they dont do that. They also told me that they road tested several miles and the trip meter showed.04 tenth of a mile. I was told by the service overall supervisor that the problem was GM has a fault in the engine going from V8 to V4 at lower speeds and the vehicle will not ride well. I was told by GMC Corp that they would have a factory Rep ride with me and go over the problem and it never happened.The dealership will fix an employees vehicle with fast action but a customer has to beg and plead. Paying $48,000 dollars for a vehicle that is no fun to drive is poor and unacceptable. They are not even honoring their warranty by fixing the Lemon. My question is why does the customer have to be lied to at all phases of conversation and just fix it.

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.

I have been sending emails for two years for unsatisfactory service and have not got a response yet. Had my vehicle fix at a dealership in California, drove to El Paso and broken down again. Went to another dealership and it was the same thing was fixed in California. This is my work vehicle and was on my way from delivering a load. Had to get a hotel for their mess up and miss work. Been trying to recover hotels expenses and never received a response yet.

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

Like many GM SUV and truck owners, my dash has cracked in multiple places. Even though my vehicle is out of warranty, I decided to contact GM Customer Care to see if there is a recall or resolution. It is obvious that this is a chronic problem for several year models. My first contact consisted of sending an email from the GM Customer Care website. I received a confirmation, then had to provide a lot of other information so they could properly review my problem. After a week of not hearing anything from GM, I called them only to find that my claim had been closed. When I inquired as to why it was closed, I was told that the person handling my case must have closed it. This required a new case to be opened, repeat of the same information, etc.About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.This morning I received a call from GM customer service advising me that they have contacted my dealer and unfortunately, the dealer told them that they are not providing any solution for this issue. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response.Surprisingly, Mr. Ammanns email is blocked by GMs servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they dont have to care about customers or more importantly, returning customers. It wasnt too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.