This is dangerous; they should not be breaking. The left front tire blew out when I was backing out of the garage. When I removed the tire, I noticed that the coil spring had broken, leaving a jagged edge. The edge ripped out the sidewall of the tire (a fairly new studded snow tire that will be expensive to replace).

My husband and I went to a dealership 3 years and 1 month ago and paid $30,000 we didnt have to buy a truck for him to get to and from work in. He drives a lot for work, so we needed something tough and reliable. He takes good care of his things and always changes the oil and keeps up on regular maintenance. We have to take the truck now to get emissions done so that we can renew the tags, but cant do that because its got about 6 big issues and we will have to pay $4000.00 to get it fixed. We cant trade it in, because they dont want the piece of crap either and we cant afford more payments to start over. His last truck was a salvage title pos, but it ran without too many issues for 8 years and we only paid $2400 for it. I dont know what were going to do, but we will never buy another Ford.

STAY AWAY FROM ALL FORDS AND BUT ESPECIALLY THIS DEALERSHIP. My daughter purchased a 2015 C-Max from a dealer in RVA. With less than 7K miles on that vehicle, something from the road (according to Wynne Service), popped up and caused a screen cover to fall off the vehicle (which tells me something about the quality of a Ford). With an opportunity to take care of a Ford Customer, and a 30K vehicle, Wynne Ford, its Service Dept, management and CEO decided NOT to take care of the customer. After receiving a call at 8 am from service mgr., my daughter was told that the part was covered under warranty. 4 hours later, the same guy called back and said that it would not be covered due to normal wear and tear. We were later told by a member of Sr Management that Service Mgr did not verify tech assessment, and that the tech was not qualified (RED FLAG)!! Sr Mgr continued to stand by not covered, however offered to sell part at employee discount and no labor ($148). I explained that the dealership should be making that right due to all of the customer service nightmare that my daughter had been through, so she said she would speak to the CEO of Dealership to see if he would cover it... He refused!!! And my daughter is a supposed VIP Customer...whatever that means for Ford!!! We also filed a complaint with FORD ConsumerAffairs, and again got nowhere. They could have cared less about taking care of their customers. SO FORD, you have lost 3 customers who are in their early 20s. No chance at ever regaining their business! Nice work! So, he could have kept 3 FORD customers for a mere $150, but instead, my daughter, and 2 other family members, will be trading in their 2015 FORD vehicles, purchased in August, for another Car and rest assured it will not be a FORD product!! Moral of the story is.... the expectation of Customer service is non-existent in this Dealership, or with FORD in general... Bottom line: Chick-Fil-A gives me Customer Service 100 times better when I order a $4 kids meal! Nice Job Wynne. Way to look out for your brand. NOT!!

For the past few months I have had my 2006 Ford F-150 with the 5.4 Triton V8 3 valve in and out of the shop trying to rectify a rough engine idle when stopping. First I was told that it had to do with a clogged fuel filter which was changed at a charge of $214.00 but I still had the same problem. Next, I was told that the air filter intake hose was clogged with leaves which was another charge of $180.00. Well, the rough idle persisted. So, at 88,000 miles I decided to let my mechanic do a tuneup which I was told would be around $450 thats if he didnt break any spark plugs.Well, day one I get a call and 3 spark plugs had broken off in the head. The next day I get a call and my mechanic was able to remove 2 of the broken off pieces but he couldnt get the third out. Day three I get a call and my mechanic explains to me that he tried to drill out the center of the stem and thread it so he could try and back it out. He got it to turn 4 times before it completely shredded and the piece fell into the #8 cylinder. So, he had to take off the head to get into the #8 cylinder to clean and remove all debris which he told me usually takes 21 hours.So, a week later I get a call from my mechanic to tell me that my truck is finally ready. Yep, it was ready all right at a cost of $3900... quite a shock considering this all started out at around $450. Of course, I was pretty mad and my mechanic did take $600 off of the bill. But, he has lost my business and the Better Business Bureau will get a complaint on behalf of this fiasco. Ford has known about this problem for quite awhile now and from what I have learned may have rectified the problem by replacing the spark plugs of later models with a one piece plug instead of a 2 piece plug that when affected by carbon build up seizes in the cylinder. Now, Ford states that the 5.4 Triton shouldnt have to have a tuneup until 100G miles. Yah, right!!! This is the second Ford product I have owned that has taken a good bit of my hard earned money. First was a failed transmission on a Mercury Villager that had only 62G on it. That fiasco cost me $2800. Now this total Charley Fox!!! Ford you have lost my business and will never get another dime out of me and yes I will be telling all of my friends to stay clear of Ford products.I currently own 2 Toyota vehicles. One a 2006 Toyota Camry that has 120G miles on it and the only thing I have done to that car in 5 years is replace tires and regular oil changes. The second is a 1989 Toyota extended cab 4x4 pickup truck that has 178G on it and I have had to replace the starter, the radiator, the power steering pump and the alternator, which I repaired all on my own at a minimal cost. The engine is still as strong as it was when I bought the truck in 1990. Now, if that doesnt speak quality and reliability then Im speechless. Guess who will be selling their F-150 and buying a Toyota Tundra. Ford get your act together!!! We are done!!

This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesnt mean they have to treat their customers like dog **! Im very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because its the same thing!

Back in about 2007 I purchased a used Ford 150 truck from a friend. The friend had the truck for two years and did not need it anymore, so I purchased it. One day my son and a friend were on a country road when I received a cell phone call that fire was coming out from under the hood. They called 911 and fire trucks were dispensed. The truck actually had a melted engine and totaled from the engine to the middle of the back of the bed. Three weeks later I got a recall notice. I only had liability so I ask my friend who I purchased it from if he had, and he said no. Ford had me send pictures to them. Their response was it was burnt so bad that determination could not be made. Once again today I get notified of the recall.

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

Didnt get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. Its not my bill. Its my sons bill

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

I am extremely disappointed in (2016) Ford Explorer which has failed transmission at 40,000 miles only. Worst part is, Fords so called power terrain warranty does not cover the repair and I was billed 6,000$ to repair the transmission. I wish I listened my friends and did not touch any Ford products...

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldnt do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldnt recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced. This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they cant fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didnt stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover less than half. However, I would never recommend purchasing from Ford again as they dont back their warranties. Its unfortunate as Ive been a Ford owner of new vehicles for years, but I cant recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

There are at least two Ford Freestyle owners here in the small town of Boone, NC who spent over $1,200 at the local Ford Dealership to fix leaks that come in over the driver, passenger and in the back. These leaks also get into the computer system causing all the lights to come on, accelerating problems, as well as the whole car shutting down. Once, it shut down on the interstate! This is very scary, especially with 3 small children whose safety is being compromised. Contacting Ford has gotten us nowhere. With $1,200 down the drain, and the Freestyle has the same problems, I will stick to buying Hondas in the future.

I purchased my car brand new in 2011. I was excited, it was my first new car and I spent a lot of time researching cars. Within a few months I noticed that the car began to shake and vibrate and shudder real bad, especially in lower gears. It got worse and worse so I brought it in. Ford fixed it. It was fine for a few months then it began again. This time it was worse, even stalling out when crossing intersections when my kids were in the car. This frightened me and I reported it. They found nothing wrong with it. It was still doing it so I brought it back in and demanded someone drive it until they felt it and fixed it. On two other occasions it has been brought in and fixed.The letter Ford sent out stating that this is normal is bogus because it doesnt always do it especially right after a fix. The car is shaking and shuddering again. I also noticed that when I stop at lights or in my not so steep driveway the car rolls back significantly. Extending the warranty does not make the car safe. Now I have a recall notice that says the doors can break open while I am driving and the part to fix it is not available but I will be notified when it is. This car needs to be taken off the road!

My 2001 Mercury Sable LS had two broken coil springs in the rear and my wife was commuting with my daughter in the car. I noticed the sag and took it into the shop and told me that if I had waited any longer, she would have had an accident because the spring had corkscrewed a few inches from the inside sidewall! Ford would not cover it, even though it is a defect in metal and quality. It cost me $700 to replace rear suspension. Then my cars front tires were wearing unevenly, so I brought it to the tire shop to have it balanced and rotated. I asked the technician what he noticed and said the tires were wearing a little weird. I already knew I had a problem from there. I brought it to a reputable local front end shop and they found broken springs in the front! I called Ford to complain and they said that there was an extended customer courtesy on the front springs 10 years or 140K, but I did not qualify any longer - 80K on the car but a year too late. I said, “NHSTA says it’s a safety hazard, so I dont understand why you would not be interested in taking care of your customers and their families?” The rep. repeated the same speech and said the engineers often review these reports and could address this again in the future. So now, Im stuck with another suspension bill.This is why people leave the brand, a little help builds loyalty.

2015 MKZ Hybrid - While I like the style and comfort of the car, the mileage promised has been false and misleading. First, note that one of the first things I was told by the salesman at my local Lincoln dealership was that Lincoln had been under fire for giving out incorrect mileage statistics, but now all was in order and the mileage estimates were accurate, if not understated. This was reassuring since I had been misled in the past and found actual mileage rates to be only about 75% of the mileage rates claimed. This new hybrid MKZ promised I would get 41 MPG in the city and 39 MPG on the highway. I questioned the salesman who told me that those numbers were accurate.After agreeing to a purchase price I was moved along to the finance guy to handle my lease processing. I asked him the same question and received an almost identical response. He added that many of his customers actually do better than the stated mileage. I was happy. After picking up the car and driving it about 1000 miles I saw that the MPG calculator on the dash for individual and cumulative mileage both were telling me that I was averaging about 36 MPG. I went back to the dealership questioning why the mileage was so low. I was told by the service representative that it was far too early to get an accurate reading of mileage. I needed to wait until the car reached about 3000 miles. When I reached 3000 miles, I still was averaging (according to the mileage reader) about 36 MPG.I spoke to another service representative that told me that the car needed to have 5000 miles on it before I would get an accurate reading on the dashboard calculator. When I went in for my 5000 mileage service call, my dashboard calculator still showed I was getting individual mileage rates per trip, per tank, and cumulatively of about 36 MPG. Now a new service representative told me that I should never rely on the dashboard calculator because it is so inaccurate. Instead, I should check my mileage the old fashioned way... and then I would see I was getting 39 to 41MPG as promised.The old fashioned way is to fill the tank to the very brim with each fill up and divide the mileage driven by the gallons replaced with each tankful of gas I used. I did this... filling the tank to the very brim each time, to the point where it would spill out if I added any more. And guess what? He was right. The dashboard MPG calculator was incorrect. However, not the way he thought. I have now done this test approximately 20 times. My actual mileage ranged between 31 MPG and 35 MPG... FAR, FAR LESS than the mileage I was promised. This deception is unacceptable. I paid and continue to pay a great deal of money for a car that has been misrepresented to the public as getting mileage much, much higher than it actually gets.I have been driving 45 years and know how to drive properly. I do not have a heavy foot on the gas, know when to brake, and know when the cars idle will get me to my destination without stomping on the gas, only to screech to a halt 50 feet later. I also have studied how to efficiently drive a hybrid. The mileage on this car is horrendous and Lincoln/Ford needs to be held accountable for their misstatements.

My Ford 500s ride is decent. And I have the 6 speed tranny. I would not have bought if it had the cvt tranny. My car has lots of leg room in the back seat, storage spaces, and trunk room. It has good mileage and acceleration, too. I like the dual heat control in the front. Dual climate control has stopped a lot of fights. :-) It has been very dependable. I like the radio controls on the wheel. However, the rear has air but not heat and that is stupid. The AC is on all the time unless you manually shut it off. Some blind spots are worse than other cars I have owned.

Bought a new 2014 Ford Focus Titanium off the lot and within about 4 or 5 days my engine was already starting to shutter. I brought it back and they said thats just the way it is. I believed them sadly. Overtime it got a lot more aggressive, and finally they decided to look at my engine with only 20,000 miles. I had a recall and a few other things plus them looking at my transmission so they said they need to keep it a few days, and refused to give me a loaner car, or a rental.They did not call me, so I decided to call and I could not get a hold of the service adviser for the life of me. I even asked for the service manager and left several voicemails and he hasnt called me back to this day. Finally called corporate and they got a hold of the service adviser the next day. I had multiple things wrong, included a new clutch, bearings, transmission fluid, a part for my transmission (they werent very specific). Worst part is a check engine light never went on. He then said the parts will come in on Friday, so my car wont be ready until the following Tuesday, and yes... they still didnt want to give me a rental or a loaner. Well here comes Tuesday, and my car still isnt ready. This is about 13 days they have had my car. It is ridiculous, Ford will never own up to the problems people are having with their cars.

I have had most of the issues mentioned in other complaint threads; and then some. Just recently, I had more Edge issues when three (3) ignition coils exploded under light acceleration. Brought car to my mechanic, since FORD has been expensive and fixes never seem to be fixes, plus vehicle is out-of-warranty. This round of repairs was first estimated at $800 but after coils were replaced - they blew again, as the computer was shorting and surging the coils. My new estimate is $2000 for the coils and a new computer. My Edge has 140k miles and I was pondering even fixing the vehicle. Since I was already committed to the initial $800 repair, even if I chose to junk it afterwards, I decided to go with the fix. I pondered trying to use an aftermarket computer but mechanic said vehicle would have to be towed off his lot, as he could not allow vehicle to be driven. Apparently it is classified as an explosion/fire concern. Mechanic was actually surprised that vehicle didnt catch fire when the coils burst under the surge when computer malfunctioned while I was driving it. Prior issues: This issue is second time that I have had to replace ignition coils; first time was around 60k miles. As I think about it now, I cant help but think that this computer may be the root cause of my other Sync related issues. Those issues include: Sync GPS doesnt work at all. Ford wants $300 to reprogram for 4th time. I refuse. Back-up camera not going off after car is removed from reverse and placed back in Drive. Frequent battery replacements due to high draw of electronics.Other issues include: 3 different doors had sensors (including latches) replaced. I had to pay $700 for each as I couldnt worry about wife being stranded with 4 yr old (at the time). Power steering has never seemed right but no fix other than topping off fluid. Car master brake cylinder failure (first time car was confiscated) also caused premature brake wear and replacement of rotors and pads. However, the main reason that I will NEVER BUY A FORD AGAIN is the customer service and constant assertions that this is MY FAULT and NOT THEIR FAULT.My brake issues baffled me. On my first three trips to Ford service, the service reps said that they didnt see, hear or feel any issues with the brakes; even with a published possible recall concern in their hand. They treated me like I was lying about the issue. On fourth visit, the vehicle was held as unsafe and I was given a rental car. Turns out that it was such a common safety recall that the part was not available and back-ordered for two weeks. The faulty master cylinder caused premature pad wear and rotors required replacement as well. Go figure that the pads were a few weeks out of warranty when they needed to be replaced again. While on the topic, FORD OEM parts are horrible. Ford Corporate was not happy with my call from the dealership and they did not comply with my demands to remove me from their mailing list. To make matters worse, I was billed for the rental car because of poor accounting between dealership and rental agency. Thankfully, I noticed the charge on my credit card statement because I was never told that I was being billed. Rental agency just billed the card that I was required to place on file for incidentals. I fought for 3 weeks between two companies before they found where THEY WENT WRONG. So now I am sitting here - writing this review - wondering what else will go wrong with this vehicle after this round of repairs.

The readout giving average economy between resets/tanks is 10% off all the time. It seems to be very accurate, just always off by that amount. Online forums show this applies to multiple engines/tanks sizes. The actual economy is not the issue, its what I would expect.

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

On Saturday, November 14th, I came outside to start my car, the car would not turn and I had a notice to Service Power Steering Now. Just the day before the car drove fine no issues. I researched the issue and it is well known and also had a class action lawsuit against it. When speaking to Ford Motor Company, they had no desire to fix the issue because it was not recalled, although thousands of 2010 Ford Fusions have this issue. I spoke to the local Ford Dealership who has my car and the service tech said this is 99.9% not my fault and there is nothing I could have done to prevent this from happening because it is an Electrical System Failure. In trying to get the issue resolved for my American car, I spoke to several unpleasant representatives in the Philippines and they said there is nothing they can do and they can’t escalate my case.Ford stated that because my car is over $60k, it is not covered under warranty but this again is a well known issue. I would like for Ford to own up to their mistake while creating this vehicle and cover the expense. If you really think about it, Ive seen over 4k complaints in regards to this same issue, each one of us had to $1,800 to repair a part that was 99.9% not our fault. I need for James Hackett to consider recalling the 2010 Ford Fusion Power Steering for the safety of our children and families. What if my 9 year old daughter was in the car and it happened while I was driving. Ford is putting many lives at risk. And it is not fair that I have an American car and have to speak to someone in the Philippines regarding my vehicle. They dont care, they want a paycheck. The media needs to take on this situation, THIS IS SERIOUS.

My husband & I were Ford truck believers for many years until 2016! From our past experience, we expected our 2008 F450 diesel (with the 6.4L engine), would take us into retirement and beyond until the engine blew up this year, with just over 100,000 miles! $18455.66 later, and a lousy 2 year warranty on the new (same, defective engine), we found out that this engine is expected to fail around 100,000 miles making it the worst engine in the Ford truck line. (Our 1999 F350 is still on the road at 250,000+ miles!)I tried to contact Fords Customer Service (which is really their Customer Dis-service as the one answering the phone only has a first name and no boss to appeal to). My expectation was to get a reasonable 10 year / 100,000 mile warranty on the new engine instead of a crappy 2 year warranty (which is equivalent to a 30,000 mile warranty). The mechanics told us they could bulletproof the replacement engine, after the 2 year warranty expired, for about $8000! My question is, why isnt the replacement engine bulletproofed already? What was once a great company with integrity has been replaced by fraud and failure. I am embarrassed to be driving a Ford after my humble retirement account has been robbed of $20,000.

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

I bought 2013 Vista car in Oct. 2015. 25,000 miles, it lasted 1 yr. One yr. later 10-20-2016 took Manteca Ford service, told me it needs a clutch. No car 6 days. Oct. 20 back in shop, Dec. 20, back in shop. March 16, back in shop. March 20 back in shop, they said throttle $100.00. March 22 back in the shop. March 28 back in the shop. Picked car up March 31 2017, told me needed a new battery. Didnt want them to put battery. This is the same problem, I had in Oct., Dec., March. Engine light came on while driving. Vehicle began making a thrashing type noise and losing speed. I had to drive home with my emergency lights on. Real slow. I will never buy a Ford car again. Service dept. dont know what theyre doing. Car was towed 2 times.

Ford F-550 6.0: This engine has 23,000 miles on it. I have had to put an EGR delete kit on it pay for a gas tank problem that Ford knows is a problem. And it is still giving me problems. DOES anyone make a decent truck anymore???

I bought my Ford F150 XLT brand new in 2010 and I have completely loved my truck! It has been great with no problems. So you can imagine how upset I am after only 93,000 miles my motor needs replaced because of how poorly the 4.6 engine was built. I would think the engine would last longer than that but I was wrong. My mechanic said that this has been the major problem with the 4.6 engine in these trucks so I am not sure why it never got recalled. Now I am out a pretty penny to get it fixed since it is my sole vehicle to get my family around in. I am not usually one to complain but this was defiantly an upset after spending $37,000 on the truck to begin with just to replace the engine 7 years later. Now that I will have a motor in it that was built right I should get a longer lifespan out of this truck!

Driving yesterday at 80 km/h, when huge thumping noise started. Thought that my right rear tire had come off. Stopped immediately, tire was still on. Got a couple of my mechanically minded friends to look at the vehicle, they thought it might be the hanger bearing on the 2 piece drive shaft that had failed.I drove it at 3 km/h to a local garage about 5 km away to diagnose it. They suggested that they replace the entire drive shaft with another where the u bolts and the hanger bearing can be replaced. Apparently, the engineering design of the 2008 Ford F150 drive shaft is such that the hanger bearing cannot be replaced, that switching out the entire drive shaft is the only remedy. My concern is that a drive shaft failing after only 33,000 km is extraordinary. And Ford Canada should be willing to do something to help their customer.

I purchased an F150 in Aug 2016, and my bank account was scammed in Feb 2017. In April 2017 Ford sent me a notice of default and right to cure. I discovered that Ford credit had not updated my personal information even though I had the car in service at the Ford dealer and gave my personal information on two separate occasions when I went to get the truck serviced. Ford credit stated they did not have my phone number so just put me on the bad credit list and threatened to repossess the truck even after I had placed $10,675 down to purchase the vehicle. The dealership was given my new information in February when I needed an oil change, but they did not enter it into their system. This is a reflection of the shoddy, greedy and poor customer service of the Ford Dealer. I will never purchase another shoddy vehicle from Ford again. I have been a loyal customer for over 20+ years and realized that Ford could care less. I will NEVER again purchase a Ford and will discourage anyone else from considering a Ford EVER.

Worst experience ever for purchasing a brand new truck with 9 miles on it. Didnt even have the truck 24hrs and the truck dies on the side of the highway. All the dealership Framingham Ford and Ford motor company could say is, Sorry. Well fix it. Not one offer of an extended warranty or a gift card of some sorts. They dont care about there consumers. They just care about taking your money.

On 02/08/2019 I simply rolled up my drivers side window, there was a loud pop and the window shattered into a million pieces. There was no apparent reason for this. No bumps or pot holes were driven over in the six miles I had traveled. It wasnt cold, was not running the AC, I had not touched the window in any way. Just simply rolled the window up. Oh, I should mention these are not electric windows, these are hand crank windows. I called my dealer Bill Currie Ford of Tampa, FL. I spoke with service department. They told me to bring it into the body shop and ask for Joe. I did what they told me. Spoke with Joe for less than 2 mins. Explained what has happened, showed him a picture that I had taken. We went back inside, Joe disappeared. After a few mins. James ** handed me an estimate for the repair of the window at the cost of $369.29. I asked about warranty because it just shattered for no apparent reason to this he gave me no response. I explained I could not afford the cost. He said I can maybe take off $50.00. I thanked him and departed. I then called Ford Customer Care, spoke with April whom was very helpful. Gave me a case number and told me to wait a few hours and call the service manager. I did what I was instructed to do. I called Bill Currie Ford and asked to speak to the service manager, of course on got voice mail. I left a message with my case number and contact info. I called the next day, again getting only voice mail, again left the info. The service manager Mark has yet to respond to my calls. So now I have a car that cannot be secured. I am on the road all day and I am forced to park my car with the window wide open just asking for someone to take advantage of it.

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

My daughter bought her very first car after college and entering in the real world as a teacher. She purchased a used 2013 Ford Escape. After only 10 months she was driving down the road and went to turn and the steering wheel would not turn. Thankfully she was not on a curve going 55 mph when this happen. She was driving at a slow speed since she was getting ready to turn. Then realized she couldnt turn continued straight until she could get off the road and call her dad. This happened on a Wednesday and she called the dealership and they said bring the car in at 8:30 Thursday morning. The car was taken to the Cloninger Ford of Hickory NC where she purchased the car and had the car serviced. She was pressured by the salesman to purchase an extended warranty (certified wrap covered warranty) 84 months or 100,000 miles that was to cover anything major. As he stated anything but belts and spark plugs those cheap replacement items would be covered. So we were sure that whatever was wrong would be covered with the warranty. The car only has 69,290 miles and is only 3 years old. After the car was checked out they came and told her it would be $2006.00 which she does not have. She was told it was not covered under the warranty. She was told the electric power steering had gone out and the gear assembly steering part #3504 needed to be replaced. I cant believe no recall on something this serious. The worst part of all is they let my 25 year old daughter drive away knowing what was wrong with this vehicle. She could have been injured or killed or injured or killed someone else. They better be thankful that my daughter was not injured or killed or even in an accident - it would have cost them so much more than $2006.00. I would own that dealership!!!!! We will never own a Ford and we will make sure that everyone knows about our experience. Today at 5:30 she will be trading her Ford Escape for a Chevrolet due to the customer service with Ford 1-800 # being no help and telling us to contact the dealership Cloninger Ford which offered no assistance. We were told it was a policy that Ford Motor Company has. Bottom line dont learn the hard way like we did and lose approximately $6706.00, stay away from Ford vehicles. Plus my daughter could have lost her life which is not replaceable. Yes one upset but thankful parent.

Purchased a 2011 Ford Fiesta SE. After the purchase, I had problems with the transmission. Further research turned up that Ford is well aware of this problem and extended a warranty for 7 years or 100,000 miles to replace the transmission. I purchased the car just AFTER the 7 year mark. Ford has been unwilling to repair this well known problem. How as a company, when you know you have put out a faulty product do you not stand behind it and repair it? This is in excess of $3,000 to repair myself. Additionally, Ford customer service and consumer affairs were rude and not at all helpful. When I called them they told me since it was beyond the 7 years they would not help. I asked for a supervisor and they told me no, that the supervisor was just going to tell me the same thing anyways. I then filed a complaint with the BBB. When Ford called to respond to that, they called from a blocked number and left a quick message, basically saying that they did extend the warranty and its basically my fault I didnt repair it in that time (even though I didnt have the car at that time). They were very rude and left no way for me to call them back to actually speak to them. Horrible car and horrible company! STAY AWAY FROM FORD!!!

My husband was pulling out of the lot from work and the whole right front of the car went down. He got out of the car and noticed the brand new tire was flat. When the mechanic at work went to help him put on the donut, they noticed that the spring and strut had broken sending a piece of spring into the new tire shredding it like a can opener. I had just bought 4 brand new tires about 2 months ago and had to buy another new tire. I also had to buy new struts and springs which were not cheap. I had to borrow money to get the job done.

I love my Ford Flex! My favorite feature is probably the built in jukebox where I can load songs from my CDs into the car and create my own permanent playlist. I also really appreciate the space in the car. We typically have two or three kids (including 2 booster seats) in the 2nd row and keep the 3rd row down for storage. The only negative about this car appears to be that it hates aftermarket parts. My husband maintains the vehicles and hes had horrible luck with parts from our local parts stores. As long as he uses factory parts (which cost a little more), the car doesnt reject the repairs. I will also say, that my car is a 2011 and it takes a while for the heated seats to warm up. Once theyre warm, its all good. Gas mileage is just ok, but its not horrible for such a big wagon in my opinion.

Id purchased a slightly used ford fusion but upon the garages inspection they hadnt bolted the calipers in place so it was being fixed. I had a loan of Taurus I was hit head on by a jeep grand Cherokee and it ran over the driver’s side of car, spun me around, tore their own tire completely off wires wheel and all but didnt even crack the windshield or dent the hood. There were tire tracks directly in from of my line of vision. Im glad the airbag blocked the view of underside of it. I did shortly after purchase an expedition smaller vehicles Im nervous in but do believe if Id had a different manufacturer the outcome would have been significantly worse.

2008 super duty diesel super cab. 60,700 miles. Body mount bushing rotting away cause radiator to rest on frame broken end tank. Brake calipers replaced third time now, truck sits in a heated garage. Ford knows of all these issues and will not do a recall on faulty materials. Ive had Ford cars and trucks since 1975. The newer they get the cheaper their built, the more they cost. I wont buy another. Send out a recall on the cheap Wear out in time not usage parts body mount bushings. Stop using pencil erasers for rubber. A block of wood can last longer.

The car has been great using. My only concern has been the forward collision sensors and some of the USB connections with the Phone does not work Properly. Turning radius is OK not great. Pick up is very good and gas mileage is about 20 miles highway and city. Handling could use some improvement. The center lane is great as well as the adaptive cruise control which works even in slow traffic, for me this is the best part of the car but you need to get the top line to be able to have it.

Five days after buying the 2015 Explorer, the remote keys wouldnt work, the tire sensors keep coming on and off and the HVAC goes either goes on or turns off no matter what the dials say. Took it back to dealer and they changed a module but problem still exists. First month we had the car, it was in the shop 19 days. Still isnt fixed and dealer says Ford wont and cant fix the problem. Spent over $30,000 for a car Im afraid will fall apart. Moral of this story --- DONT BUY A FORD.

My car staked several times since last year and I did return it to Ford dealer in Rustenburg and my car is on 38800 kms but now they say failed to take my car for service and I was waiting for my car to be on 40 000 km and to my knowledge is that I should service my car on 40 000 km. The problem of the car started last year and is a return job. Ford is no longer reliable. Please assist me in this regard.

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

I had my truck parked in front of my house on January 2011. I left the car running outside and went inside the house. When I looked outside my car was on fire under the hood. I just had time to call the fire department. If we hadnt looked outside our house would have been burnt and my family in danger. I didnt have full coverage. I had a total loss on that car. I contacted Ford Motor Company to make a complaint and I was told that there was no recalls on that truck for that specific year. I did many researches online and found many trucks the same year had caught fire just like mine and that there were only recalls from 1999 to 2003 due to the same issue that happened to my 2004 truck.

I will be in touch on my way back from BC in a week or so. Today probably not a good day to deal with this. Last week on Thursday may 21 my 2000 Ford v10 Coachmen would not start. As a former truck driver I tried everything I could think of. Had to electrical. The engine would roll over but not ignite. Checked every fuse I could find. I then called Cypress Ford and explained what I thought was the issue and was told to try somewhere else as they had no bay for this. I called the company, they referred me to only to have them tell me to call Ford Customer Service which they in turn called Cypress Ford while I was still on the line and tell me to have it towed to Cypress Ford. These calls are recorded and someone in that building took that call and authorized it. When we reached there however, with tow truck and motorhome, I was told that I was already told not to bring this here. Only after tow truck driver intervened did the service guy retract his version and Ok’d for motorhome to be dropped and he would have technician take a look later. A nice young lady called me later to tell me Ford had determined the fuel pump was gone and would have to get one from Edmonton I think. She also informed me they found a service guy locally to replace fuel pump because he had the facility to do this type of repair and would be jobbed out to him.Friday, we had the motorhome towed to j&js Roadside Service and told pump would be here sat am. That didnt happen as truck bringing parts broke down and told that truck would be in Sunday. Picked up pump myself and helped this guy install on Monday. Only to find it wasnt the pump at all. This service guy Kent called Cypress 2-3 times and told technician off today but would try and locate him. We needed someone with electrical knowledge of Ford v10 ignition but got no help. Finally about 4:30 he found the problem. A 25 cent fuse. How about that. So here is the issue I have pump not needed $801. Bill for service guy you sent me to, $1341. Bill for motel, $521. Bill for car rental, $150. So it cost me over $2800 for a 25 cent fuse. I want to hear what Cypress Ford has to say as far as covering this. The call at Ford customer service was recorded and clarifies what I said here. I have no interest in stopping to-day to debate who did what. Not the money. Understand I will get it back. You can reply to this e-mail if you like as I will be forwarding on to Ford. I own and operate my own business back home in NB and have made errors myself but I always make them right no matter what it costs.

As my Ford lease was coming to a close, I went in to visit Sales Rep Stephen **. I expressed my needs, concerns and what I was looking for in my new Ford vehicle. I also stated the price range. Mr. ** listened to my needs! He presented me with a vehicle that not only met my needs and concerns but exceeded my expectations!!! Most Importantly, he helped me Stay Within My Budget!!! I am So Very Grateful!!! If you need a reliable, dependable car and need to stay within a budget I Recommend that you visit the Maplecrest Ford Lincoln Dealer of Union. Ask for Mr. Stephen **!!!

Ford had a recall on their airbags & our vehicle had an accident. The airbag deployed. The body shop was told the part was on backorder and they have to wait for it to be released. We had our rental car covered by our insurance for 30 days. When that ran out I contacted Ford since the part was on backorder to cover the rental expense for the remaining days till the car is ready. Ford just called to inform me they cannot cover it!! I will never buy a Ford Vehicle again!!!

I have a 2000 Ford Explorer Sport-2 door. The truck hit ice and slid at 40 mph into the detaining wall on a highway. It spun around and bashed in the front of the car. My son hit the steering wheel with his face, because the air bag did not deploy. No light ever indicated that the airbag was malfunctioning. There is no way anyone could have known that the airbags would not deploy.

Quality and customer service are they a dinosaur of the past? It seems so. We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine. The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised. We asked the service advisor at that time, what more can we do to prevent these costly repairs. The answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired.We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running. My first question; what has happened to quality in a product? I remember in the past one of Fords main advertising statement was Quality is job one. Apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer? The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too.I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand? My second question; does customer service even exist anymore? My answer is simple when dealing with Henry Day Ford. Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00.In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back. We waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion. We took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the huge difference in customer service comes in.Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle.I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did. Its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it. Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent. Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does.Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference? Yes we can if enough people cry out. You either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

I leased a Ford Fusion 2013 for my son and it had some damage to the front end. I took the car in to my body shop and completed the repairs. I turned in the vehicle on same day I picked up from the Body shop. Two weeks later Ford says I owe 1900 dollars for excess wear. I challenged their assertion by requesting to inspect the damage. Ford said that the car was not available for inspection. When I told them that I had it repaired prior to turning it in and would rather buy it than pay 2000.00 dollars they replied that its not an option but would give me credit for the repairs.My question to them was simple. Why could you give me credit for a repair that you claim I did not do. They are not able to answer this and honestly, Ill rely on my dealership statement that the outside company tries to collect as much as they can to validate their existence. I will pledge that Never again. I will never buy or lease a ford again. FYI, I have had a Windstar, Mountaineer, villager, Sable, MKZ, Mustang convertible, Explorer XLT, Explorer sport and Explore XLT again beside the Fusion. Be careful doing business with this company.

This is a simple and clear issue. April 14, 2020 went to Big Valley Ford in Stockton California, located in the Stockton Auto Mall. My need from Big Valley Ford was a set of 4 new tires and a wheel alignment. Was told it would take 2 hours for the what I needed done. 1) I waited on-site at Big Valley Ford while the service was being completed, service personnel knew we were on-site. We were notified in-person by the Advisor our truck was done, within the 2 hour time frame. I was happy.2) The Big Valley Ford Advisor had us pay our invoice prior to us taking our truck, the truck was slightly out of view so I could see while paying. After the payment we walked out to the truck and noticed the tires were installed incorrectly. The Advisor agreed the Tech installed the tires incorrectly, Advisor stated, We will fix it. I was thinking okay 30mins is reasonable and asked how long, the Advisor stated it would be additional 2 hours for them to correct their mistake. The Advisor stated a new invoice would have to be created and my truck would be taken in the order of the invoice (My vehicle was at the back of the line again).I was upset and the Advisor said they would check with management to see about a free oil change in the future. I said I didnt care about free stuff just get my truck in now and fix Big Valley Fords mistake, the Advisor stated they could do that. So of-course I had no choice, I was upset and told the Advisor we were going to walk home. The Advisor said, I could try to get you a shuttle ride home, I wasnt having the TRY moment again and walked home.3) Big Valley Fords Advisor called my home to let us know the tire were done correctly and the truck was ready for pick-up. I drove my wife to Big Valley Ford to pick up the truck, saw the tire were correctly mounted. Checked the tire pressure, the tire pressure was incorrect from what was placed on the invoice. I told the Advisor and asked how long would it take to get the tire inflated correctly, the Advisor stated it will be awhile. At this point my blood was boiling but kept my cool, I said never mind. Ill use my small electric air pump at home.4) Drove the truck home from Big Valley Ford, we live about a mile from this dealership and parked it so I could get to it in the morning. I was hurting bad by this time (physically) from walking home. April 15, 2020 woke-up and went outside to air up the truck tires. I noticed one of the lug-nuts was wrong. I understand the newer vehicles have decorative caps over the lugs, checked the rest of the lugs and they had no play in the caps at all. This truck had 24 lug-nuts with no issues when I took the truck to Big Valley Ford the day prior, now I had 23 and one odd looking one.5) Drove the truck back to Big Valley Ford and showed them, they promptly replaced the incorrect lug-nut. The mileage difference from the final invoice was around 2 miles, drove it straight home and straight back to Big Valley Ford. Spoke with the service manager at this time and all he would do is make excuses and downplay the problems I had, he said the lug-nut cap probably flew off when I drove home. I had him test all the others and they were solid, his tone changed a little however the manager just downplayed the series of mistakes as not being a big deal.6) My background with Big Valley Ford, from 2003 to 2015 I have purchased 9 new vehicles for more than $300, 000.00 not including services. The last two NEW vehicles I purchased 2015 Ford Lariat Ecoboost 3.5L F150 FX4 ($60K) and 2015 Ford Fusion Ecoboost ($30K), I purchased the best warranty from Ford for both for over $5,000.00. The warranties expire in 2021.7) I have handicap plates on my truck because Im 100% disabled, this is why I hurt so much from walking home. Big Valley Ford Advisor knew this as I have had prior conversations about my military service and how I became disabled. 8) Big Valley Ford sent a free oil change coupon to my house and gave my wife 5 car-washes, again Big Valley Ford thinks giving free services makes things right. I told Big Valley Ford they had plenty of opportunities to make this right when it was happening. Customers deserve as a basic their vehicle returned in the same or better condition, all this mean is my truck should have been in better condition when I picked it up, New Tires. How many customers who didnt know Big Valley Ford made mistakes drove off, how many of these ended in accidents and people hurt or killed. 9) Ford Motor Company needs to get a head of this and do something to protect the Ford name and reputation.Updated by ** · Apr 19, 2020. I forgot to mention I took the 5 free war-wash & Free oil change coupons back and gave them to the Advisor. Talked with the main manager and he treated my issue like I was a second rate customer and he also downplayed the issues with a lack of concern. I also paid cash for both vehicles (2015s).

My Ford Escort is an old car made in 1995 and I have drove it since 2002. It has worked well for me and is still going. I hope it continues for some time longer and it will be missed when it goes.

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

The Ford Edges and Explorers have an issue with the bushings on the front struts. I called around to dealers and it is not uncommon for these struts to clunk and need replacement with under 40000km. I took my car in 4 days after the 3 year warranty had run out, mainly due to my schedule not allowing me to get it in earlier. I work and the nearest dealer is an hour away. Of course the dealer could do nothing about it, but did admit that this problem was VERY common, in fact it was properly diagnosed by the service manager before it even hit the shop. I have made contact with the Ford customer service center and was told that there was nothing to be done, but to save my receipt in case of a recall, at which point I would be reimbursed... really, why not just fix the problem. It seems to me that if they value you as a customer (15 new vehicles in the last 30 years) they would have the fortitude to stand up and show it. The customer service center is really not run by the Ford Company, the warranty is contracted out to a third party, and is treated as such. I was told on the phone and in emails that no person at the Ford motor company could review my complaint and make the decision to cover the DEFECT under warranty. Once the warranty has expired, there is nothing that ANYBODY in the entire Ford company could do to help me. What a load (full load) of BS. I really dont care about the $300 that the DEFECT fix will cost me, it is the principle involved... sometimes you have to look beyond the wording of a document (warranty) and do the right thing. It seems a shame to end a 30 year relationship with Ford vehicles over this, but end it must. I am disappointed in the way that this company is run... the idea of a third party warranty system and customer service. I guess that to them I am just one person in millions... I can only hope that my story helps a few others along the way to make the best decision in upcoming vehicle purchases.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

I have a 2008 Edge SEL, awd with 97000 that the axle bearing went bad. The bigger problem is you have to replace the front drive shaft assy. Not just a bearing. It has been in the shop for 1 week waiting on the parts so what does that tell me? There is an issue known but not announced public. From what I hear it is problem with these models and if so what does it take for Ford to make a recall and admit there is a quality issue? I am a Ford man all the way but have 2nd thoughts now. Had the car for 4 years and did love it but not anymore. I work for a tier 1 supplier to Ford and we fess up our issue and so should Ford.

2008 Ford Heavy Duty F350 diesel turbo 6.4 engine - We bought a Ford because we have always bought Fords, American made. When we bought this Ford we were happy, we shook the guy that sold it to us hands as he said, Youre getting a really good truck here. You keep up the oil changes and get new tires when needed, you probably wont have it in the shop only to get new hoses at 300,000 miles. What a nightmare that statement has become. We had trouble way before 28,000 with the way the turbos and engine ran. They said they fixed it. We kept changed oil and got new tires when needed. Continued having problems $6700 worth. We ask for them to look at it and they said nothing was wrong. That that is the way it was suppose to run. At 53000 it totally quit.We took it in, they suggested clearing the emission records to help it perform better and get new turbos. They did that. We still was not happy with the performance of driving the truck. 8 months & 900 miles later it was back in the shop. The shop said theyd take care of it, stayed in their shop for 1 and half months but made it worse and they towed it to a Ford care 30 miles away. SO they had it 1 and half months, changed turbo, found that the pipe going into turbos was melting on the inside and they said it was good. I was going to take it from there to trade it. They thought that all the problems Ford had on these trucks that now it was taken care of with the Pipe being replaced, $2300 cost. So I took it home. Next day we went 20 miles and the radiator was leaking.When I called the Ford care place, the man said, Oh that is another problem Ford is having with the Ford trucks, it cracks on the seam. So another $2200 that should have been a Ford recall. Im tired of hearing everyone complain about the Ford truck and the US Highway Safety Department not taking care of getting Ford to recall these. IF there are this many complaints about the 2008 to 2010 models then there should be a recall and Ford taking care of the cost! These are not maintenance problems. This is factory problem. Doesnt it seem crazy that Ford dealers do not even want to give you anything for the truck on a trade in? Does it seem crazy that the Ford company care places do not even care to have them come into their shops?

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

Have thought to write reviews before, then decided not for fear of upsetting local dealership who keeps my lesser half on an even keel. The thing is, I just spent the full first day of my vacation trying to make sure my Ford was not going to screw me over on this trip. And this is the 4th or 5th time that the Ford has played a major role on a vacation--as saboteur each time. Have never had a vehicle that actively impacted vacations before. Its like the Ford knows! All I can relate it to, is going on vacation with a passive-aggressive person that you are obligated to take along. Not pleasant.2016 New Ford: Dealership dragged butts getting customizations done, and even though gave weeks of lead time, was left taking loaner vehicle (without all the camping customizations) on the big trip I was excited that Ford was going to make amazing. 2016 First Camping Trip w/ *My* Ford: Had 3,000 miles on it. Camped in middle of nowhere with no cell coverage and no people. Ford blew its engine. Yes. It really did. A passing car relayed my info to the Platinum Plan Roadside Assistance for me (remember, I am left stranded in the forest). Fords roadside assistance apparently told them I was too remote for them to send a tow. So they abandoned me. Left me in forest to die. Totally Benghazid me. But these *strangers* did not. They called around and found a local tow guy who would go out there and get me and my new paper-weight: the Ford. The guy towed me to local dealership some 60 miles away. The Ford dealership could not be bothered on a weekend to get me a rental car, and was located outside of town. Me and dogs had to walk several miles into town and back out when Home Dealership from 200 miles away sent trailer to pick up the Ford. It turns out that each local dealer apparently has own way of handling warranty work and this other dealership did not consider me their problem since I did not buy it there, nor did they have any idea what this Platinum Plan amounted to.2017 Flat Tire In Middle of Nowhere: Could not figure out the surprisingly complicated tire delivery system that had to be assembled and unlocked and operated. So tried calling Ford Roadside Assistance. They had no idea either. Nor could they send a tow truck because it turns out Platinum Plan only good for $100 tow. No worries! I eventually figured it out, just thought could make a quick call and get a minute of help to seed things up but spent an hour getting zero help instead. Made it home tired from expedition, and in dark, also having spent 2 extra hours in the dark getting tire changed.2017 Flat Tire Near Home. Ok, this time I knew how to get tire down. But could not get flat wheel off truck! Had to call tow truck because wheel corrosion welded onto axle courtesy of Ford dissimilar metals causing electrolysis and corrosion. Sure, everyone uses aluminum wheels. Yet Ford is only one that wheel simply would not come off for me. I tried kicking it and almost broke foot. Tried prying it and damaged wheel. By the way, Ford Platinum Plan Roadside Assistance insisted I was over 60 miles away from my home or some such and so refused to tow me there (too far). However, the person was unable to make sense of where I was and could not even find me on map--so no idea how she knew the distance. At any rate, having lived here for 20 years, I assured her I was only 10 miles from house but she refused or could not override what the system that did not know where I was at was telling her for the distance. I called the roadside assistance that came with my car insurance and they sent a tow truck... to change the tire. The tow guy had to get under truck that was up on jack and pound on wheel with 5lb hammer. He suggested I carry 5lb hammer, block of wood, and some extra jack stands to make truck somewhat safer for crawling under it and pounding.2018 Flat Tire. Tried loosening lugs but lug wrench would not fit them?!? Had it been swapped at dealership? So made calls around neighborhood (over a few miles, I live in the country) and found one with a star wrench. Went and got it. Jacked up truck and wheel would not come off again. Tried pounding on it but had not invested in 5lb hammer yet. Presumed kicking it would not work. Did not bother with Fords POS Platinum Plan Roadside Assistance. Called the roadside assistance I got separately through my car insurance.They sent a tow truck. To change the tire. That guy was big and he gave the wheel a hard kick and it came loose. I am an AARP member and suspect I would have broken my foot. At any rate, got wheel swapped out. Next day I spent entire first day of my vacation on the Ford. It was a 70 mile round trip to take it to dealership to get patched. They could not he bothered and so it would take several hours for them to do it. I made a day of it and did some exploring to another town and left some lovely painted memorial rocks at a spot that was special to my departed ex. Rather than preparing for trip. Then I went to house, got the star and returned it to neighbor. Then rested a couple hours and went back to town to get patched spare. I took the truck. Here is where it gets extra interesting.I had them rotate all the tires so if I need to change a flat they will be temporarily broken loose. IF YOU HAVE A FORD TRUCK, do this before any expedition. Regarding the lug wrench, that turns out to be another issue with Ford materials and engineering (like with the dissimilar metals and no coating/treatment to prevent corrosion welds). The lug nuts *swell*. Thats right. Ford makes their lug nuts out of some high-tech passive-aggressive living metal that can sense a vacation and swell by a couple millimeters, rendering it impossible to remove them with the factory lug wrench!?! Who knew??? I did not. No, you cannot hammer wrench onto lug. I tried that. These things *really swell*. You have to get a 22mm wrench to fit on the 21mm lugs. You have to go buy a new wrench. IF YOU ARE A FORD TRUCK OWNER buy a new lug wrench after a year or so, or it may simply be impossible to change a tire on your expedition and you could die in the wilderness from a flat tire. So both the corrosion weld and the swollen nuts issues are known by Ford. In googling, there have even been lawsuits! Yet, here we still are.To wrap up this review, will say that back in the day, IBM had a list of priorities go meet when rolling out a new product whether it was a storage medium or a mainframe. Number 1 priority? Do the customer no harm. Customer safety was #1 priority. They did not want you to even cut your finger on a sharp edge. But Ford seems to think it is no big deal if you--surprise!--cant change your tire ‘cause their magical nuts swelled. Well they have not traveled with me.Back in the day I drove all through Mexico and Central America. I was careful in choosing my rigs for the expedition: Nissan pickup (with *3* spare tires--I went through *all* of them), BMW motorcycle. They both served me well, had zero problems other than tires. One flat was in the dangerous Peten region of Guatemala. The military had been hunting down and killing armed highwaymen in the area right when I was passing through. I got a flat!!! On the Nissan, it took 5 minutes to swap that ** out and be on my way. Thank you God I did not take a Ford Truck. IF YOU ARE A FORD TRUCK OWNER do not take it on any expedition where your life could be at risk from a breakdown. My experience is that they (based, admittedly, on only one ownership experience) simply are not reliable and trustworthy enough for that use. Use them as you would a Mini Cooper, for fun jaunts around town--except you can haul/tow stuff with the Ford! Not for an expedition, where lives are on the line and there is no safety net. Guatemala, El Salvador, Nicaragua, *Honduras*--even parts of Mexico? The magic lug nuts surprise would have almost surely cost me my life. Still might.Look, Im older now. Have had spinal surgeries and such. Really do not need to be under a truck raised up on a jack, pounding on wheel w/ 5lb hammer. Just might end up pinned under truck. So... if that happens and I am found dead in middle of nowhere under my hateful passive-aggressive Ford? Please someone sue the crap out of Ford for me, in my memory.

I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now. I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist like it was. Think twice before you purchase a Ford product.

We have a 2015 Ford Explorer. The paint on the hood is actually bubbling off. We took it to a Ford dealership and spoke with the service manager and he confirmed that it was a defect and that they had seen the issue before. He suggested we contact Ford for resolution and gave us a number to refer to. We contacted Ford and since the car was over the warranty by miles it was not in years. They denied the claim stating it was out of the warranty period. We took it to an auto body shop and they again stated that it is a common issue with Fords because the hood is aluminum and does not hold the paint. We initially brought this up while we were within 1000 miles of the warranty as well as 6 months before the 3 year mark. We cannot believe that a $50,000 vehicle has the paint peeling due to a defect and they refuse to stand behind it. We had purchased the extended warranty but apparently it does not cover the paint. Ford should be ashamed of themselves. This is not a quality product. Last Ford we will purchase!

First gas mileage, was told it would get 28-30 mpg, actual gas mileage was 22.8 mpg. The radiator fans went out at less than 10k miles, under warranty ford fixed the fan. I was in Houston and live 120 miles away, would not give a rental car. I own a chevrolet and the dealer in louisiana always provided a rental with warranty work. Now my door ajar light in on and they say the switch is bad. There are no recalls on it, but people are trying to get it recalled. It has happened so much. Now it has 44k miles and it will have to be fixed out of my pocket. I have extended warranty but it is 250 ded.

I have a 1999 Ford F-250 SD V10 Automatic 4x4. Last night after parking the truck in my driveway it burst into flames and burned the entire truck. Luckily my 14 year old son was able to get away when things went from bad to worse. Now I read this is a known problem Ford knows about. After owning Ford cars and trucks all my life I have had enough. I lost all the tools I had in the truck and much more. Thank God I only got minor burns. And my son was not hurt.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

Our key was locked inside the car. I called them at 9:30 pm on 7/6/2018. They set up C&J towing in Madison, GA(50 miles away) to come unlock our vehicle and they would be there in 90 minutes. Two hours later I was told they would be there in 15 minutes. They never showed up and would not answer my calls. It was 4:00am before they called someone else to come out. Which would be 45 minutes before they would get there. Which they did show up and unlocked the door. We were traveling home from our vacation and had been on the road since 9:00am that morning. I really don’t understand why they called someone so far away to start with. VERY DISAPPOINTED in this service.

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

My 2010 Ford Edge Limited has to be one of my favorite autos Ive had over my 44+ yrs of driving. Since I bought my first SUV back in 1992-93 I have never owned a car again. This vehicle is very dependable, very comfortable, good mileage, and a great ride all in all. If I had to in the future for whatever reason, I would buy the same make & model but I just wish Ford didnt change the newer Edges in size, theyre smaller in and out.

I purchased my 2012 Ford Fiesta in September of 2015. When I test drove it, it ran great and was excellent on gas. I needed something since I commute an hour each way for work. About a month after I purchased it, I began to have issues with the transmission. It would shutter and stall when shifting gears when taking off, or would seem like it was skipping a gear when taking off. I went into the Ford dealer in Santa Fe where I work and they basically said that is the way the transmission is designed and wouldnt even look at it. I proceeded to take it to a dealer in the town I lived in and they ended up replacing the clutch and reprogramming the TCM. This worked for a few months and now I have the same issue, on top of a engine light coming on and off, and a rattle when the car is turned off. Ive taken it back to the dealer to be told its not a transmission issue but engine codes and of course more money to be spent. Ive complained multiple times about these issues as Ive done research and see that this is an all too common issue. Now Im talking with a second customer service manager for Ford and hope to hear some good news about them either fixing the car or buying it back. Quite honestly the worst car and worst customer service experiences Ive had with any car Ive owned. I will never purchase a Ford again because of it.

I really like the space the Ford Rover has on the inside and how it also has a back camera so I can see where behind me and if Im going to hit something. Also my family and friends are jealous of me and my car because they love my car and want one too.

I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that its an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So Im still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

Ive been driving a Ford Edge and found it to be an excellent SUV. It drives very nice and handles great. Its all-wheel drive, and was surprised how it just pulled out of the snow bank. It a little smaller than my Explorer and was worth the shot I gave it.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

Ford Edge is a nice car and sharp looking. However, the panoramic sunroof gets stuck and won’t close sometimes. Also, Microsoft sync hard to use. Otherwise I love it and gets good gas mileage.

The Ford Edge Limited was well made and the fit & finish is very good. The vehicle has over 20K miles and no problems. The ride is comfortable and road noise is very low. The cargo area is a good size and can be doubled by lowering the rear seats. I recommend getting the V6 engine.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

2012 Ford Edge. Electrical issues. Gas gauge sometimes works; ditto engine warning, over heating light, sun roof, transmission, brakes. Bought new 43,000. Gas gauge and engine warning I complained about to Heller then Perry while under warranty. Never seemed to find anything wrong (remember this). At 95k had 100k service done at Perry. Then tranny fails. Extended warranty (hassle) covered that.They didnt check cooling system, car warning light came on 50 miles from Las Vegas 114 degrees out. Went to Miller Ford in Provo UT. Just a radiator cap, two days and $600. Back to Perry, nothing wrong. Then turn indicator chimes come on, fan goes on automatically, cant turn off, then brakes fail. Send it to Heller now that it is out of warranty. Gee, gas tank sender unit is out (remember couldnt find anything wrong) 1000.00, fan motor bad 700.00, then in three days they cant find what is wrong with brakes - still waiting. Called Ford, they only go on word of dealers. I asked for a Ford field engineer (Ford first call said to ask for one). Ford field rep blew me off. So I have a 43k piece of crap that is unsafe and Ford blows me off. Any attorneys out there doing class action?

I purchased a leased returned 2013 Ford Edge. Within a few months of my purchase my compressor came apart. Their warranty is 3 year/36,000 mile warranty is transferable... but it is 3 years from the original delivery date. I was 19 days past the 3 years of delivery date and Ford was unwilling to honor or work with me on the part failure. Take this posting as an FYI.

My wife and I awoke this morning around 0600 to the sound of a horn honking right next to our bedroom window and bright lights outside. I figured someone was trying to pick up a friend to take to work and had the wrong house. When I looked out the window, I saw my 1999 F-150 with a 12-18 hole in the center of its hood with flames shooting up through it. The horn honking must have either been an emergency alarm or the wires crossed after the plastic melted off them. I ran outside while the fire was still relatively small and attempted to put it out with a small kitchen fire extinguisher - which only lasted 3 seconds and did nothing to stop the blaze. I quickly pulled out the important things I could reach from inside the cab and it went up in flames shortly thereafter. My wife had already contacted 911 and I tried to turn on the garden hose - which was right next to the truck - but it was frozen solid. I quickly hooked up an empty hose, but when I turned the water back on - I only got half power (there must have been a partial ice blockage) so I proceeded to hold a trickle of water over my aluminum truck bed tool box while the firefighters arrived and got their hose out - which only took about a minute. They blasted the truck with water and got most of the flames out, and then they blasted and showered several spots with foam. The cab was burnt to a crisp, but everything in my aluminum tool box in the truck bed was okay aside from a plastic tool box melting slightly to the inner wall of the aluminum box. A corner of our garage - which was almost directly over the rear drivers corner of the cab - had slight blistering to the paint, but its hardly noticeable. We were very fortunate that this happened at a time when we were both able to react to the emergency as it was unfolding, and we were very fortunate to have been able to remove almost everything of any value from the cab, and fortunate as well that the garage didnt ignite. It was below freezing out for sure, and my truck had sat there cold for about 36 hours before the fire started. From now on, Im going to park well away from our house and garage. Im also going to buy several types of fire extinguishers to keep in the house and in the next vehicle I get, as well as a designated emergency-hose to keep indoors to prevent it from freezing. And having read so many other stories here about spontaneous combustion in Ford vehicles, I dont think I can ever buy one again.

i bought a brand new right off the factory 2011 Ford Fiesta. All of the issues started after the first year at about 9000-10000 miles. I am just over 20000 miles. First the car would have problem accelerating. Took it to the shop. They just reprogrammed the transmission. That took care of it for a few months. Next during my oil change I found out that a part with the transmission was leaking so they replaced that. About 2 weeks ago my car was making odd noises and didnt know which gear to use especially at lower speeds, jerked severely when speeding up after a complete stop and wheels would just rotate before actually catching traction (tires are new) so they replaced the clutch. Today my car is there again because it is making a horrible metallic scratching noises when braking, turning or accelerating. They are saying my brake pads worn out (at 20000 miles) and it affected my rotor. So far I am still under factory warranty. If I was not all those repairs would probably cost me as much as the car itself. I dont want to wait till my warranty runs out and have to start dishing out money to repair a car that is still considered relatively new. I want them to replace my car or give me my money back. I am not taking that car back from the Ford service center.

On March 13th, 2012, I had an accident due to heavy fog that caused me to slam into a 3 and 1/2 foot ditch then into a field. The seat belt did not lock and the airbags did not deploy which slammed my chest into the steering wheel, bounced me in the air causing me to break my back and severely bruising my ribs. I am currently bed-ridden and very upset that my 2007 Ford Escape failed to protect me. My vehicle remains at the auto repair shop estimating damages. I am thankful no one else was in the vehicle.

We purchased our E-150 custom van 7 years ago. It has been well-maintained while we owned it. It had been parked for two days when it spontaneously caught fire. Thanks to a quick response by our local emergency services, there was little damage to our house. But the van is a total loss. It was a rude awakening to see it catch fire too. Nothing like having a police officer pound on your door, yelling, Your house is on fire. Get out! I had no idea this was so common.

Love the Ford Edge titanium! All the bells and whistles and is a v6. Great in snow and mud which I have a lot of both! Unfortunately the back light bar blew and was very expensive to replace. Most other issues, loose wires, happened under warranty. Love the product!

The automobile is a 2001 Ford Crown Victoria Police Intercepter with a 4.6 liter engine with aluminum heads. While traveling down a very long hill at 60 mph, I heard an explosion and then a much louder engine noise. Upon investigation, found a spark plug sitting on top the engine and coil broken completely from the mounting screw. I began a massive rabbit trail into the cause of the failure and the various repair methods. It appears this is a universal failure due to a faulty engineering design that resulted in only a few aluminum threads holding in a steel spark plug. The aluminum is over stressed and fractures from the enormous repetitive shock on the scant threads that hold back all the pressure cycles. I believe that the cover up goes all the way back to the first year or two. The dealership mechanics must be ordered to claim they have never heard of this problem, because all the non-dealer mechanics all know about it. Hundreds, if not thousands of victims to this dangerous design flaw are suddenly stranded or left in life threatening situations such as an engine on fire, stuck in the winter or desert heat. The factory requires a head replacement. There are cheap tap and helo type springs to make a temporary repair, but a kit such as Calvan 38900 or an ATD 5400 Triton kit for $250 can possibly make a semi permanent repair, if you have air tools, cylinder blow out and inspection tools, and know how to lower the cylinder and close the valves before the procedure. So I got a chase tap, it cleaned the threads but the spark plugs still will not go into the engine head. Since this is an enormous problem for consumer and for Ford, a compromise should be for the Ford Manufacturing Company to at least pay for the job to remove all the plugs, install the ATD 5401s in each cylinder professionally, after first blowing all the shavings out of the cylinder after the drilling and tapping the new oversize threads. I personally am older and in disability and am in a bad situation. Do I invest in the tools and kit ($800 or so) or do I just look for a Toyota or other quality car to replace the Ford junk? In any case, Ford Motor Company should recall all the aluminum blocks with this serious defect. They had full knowledge and could have recalled within a couple of years, but instead chose to cover it up. Now we the people are supposed to foot the bill? Replace my heads with ones that cant blow out spark plugs or replace the engine with steel heads.

I have a 2008 Ford Crown Victoria police interceptor. Its a good car. 4.6 liter. These are really good, strong cars and do last a long time if you take care of them. I know a quite a few people who have one. But be careful if you buy one. Its the gas tank you have to watch because they put these rubber mounts on the bottom of the tank where the straps hold up the tank. Water gets trap in between the mounts and within a couple of years youre leaking gas because its all rust. A lot of people dont know this. Even the cops because theyre still driving these cars. Ford messed up on this one.

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

This car can accelerate and stick at ANY given time! My car also sticks in Reverse, in the middle of the road. It shimmers, shudders, grinds, rattles, shifts when it wants and doesnt want and slips! How could they NOT possible return all of these vehicles, smash them and grind them like they did to Christine at the end!? These are death trap cars and are unsafe... Shame on Ford. NEVER EVER AGAIN!!! Now, I am stuck in this car, hoping and praying that nothing bad happens. All they do is lie after lie and say its normal just so they dont have to fix it under the lemon law. You are worse than Chevy and Toyota!

Ford finds fraud to be an appropriate means of snaking customers. According to their marketing department (Connor), this is a typical practice. They hire a 3rd party company to get information so that ford can send emails about “deals”. My father received an email that stated he could save $3500 on a new truck. He went to Woltz and Wind Ford to take a look and was set to buy until his salesman noticed something. His so called offer email was attached to someone else’s address. Mind you he’s lived in the same place for 45 years. How is it that a “marketing” company could screw up something so blatant? Then when you contact marketing they tell you that they have no ability to correct the problem. Here’s where the fraud accusation comes in.Dealers are still willing to submit the paperwork with the numbers for the “so-called rebate”. So customers, like my dad would be turned down for the $3500 rebate. I don’t know about the rest of the world but that’s a lot of money. They’re fraudulently using “buyer’s” emails attached to an unknown address to entrap the “buyer” into a contract that they would be stuck with. A rebate email never geared to work. Hopefully others would not be duped by their “snake-like” behavior. Make sure you ask questions! I’m leaving this review Bc I made the phone calls to Ford. I wasted hours on hold for every Ford representative that I spoke with to tell me that they are INCAPABLE of correcting the issue.

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

We drove a very short way to our local tractor supply company to pick up feed. I was in the store for about 15 minutes. When I got to the register someone said, Theres a truck on fire in the parking lot! The fire had just started. It was up in flames and burnt to a crisp in less than ten minutes. Flames shot 20 feet up in the air and it melted the pavement under the truck. We would have been dead if it had happened twenty minutes sooner. The fire department made it in good time, but the truck was already totaled. Everything in the cab was ruined, including all three childrens car seats. Thankful I have comprehensive insurance. Its a total loss. I have no truck. >:-o Up until this point, this truck ran like a top and was very reliable.

I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble. A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and its not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: ENGINE MALFUNCTION, SERVICE NOW! I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows whats wrong with that car.

My 2019 F150 4X4 Supercrew has 1200 miles on it and was purchased July 1, 2018. The drivers side door makes a loud cracking noise when opened or closed. It started out of nowhere approx 2 days ago. I’ve only driven it about 15 times. I took it to the dealer, Pompano Ford, and 2 service techs and a body shop tech looked at. The 2 service techs said it might need to be lubricated, but the body shop tech said the black hinge was faulty and needed to be replaced. It’s difficult to tell if the noise is coming from the part of the hinge that’s connected to the door, or the part that is connected to the body. He said the door has to be taken off to replace it. I asked him if the door would be put back on the way it was new, he stated he couldn’t guarantee it would be exact, but may be slightly off after the repair. They did not have the part, but would contact me when the part arrived.

I have a 2012 Ford Focus. About three or so months ago I got a letter in the mail about a known issue with the trans control module. Ive been saying for about a year now that my transmission has had issues. All service people kept telling me my car is fine. So I get this letter and make an appointment. Ok easy enough. I drop my car off and get a call back saying that is the issue and a part was ordered. They set me up with a rental then the hell began. Midweek still no part. Week later still no part. Two weeks then three. The dealership had my car over a month!!! Still no part. I get a number for Ford customer relations and give them a call after being told I would speak to a supervisor I get a voicemail for one Jeffrey **.Hoping for answers on whats going on. He calls me the following Monday even though I didnt leave a message initially because I was so mad I was lied to and he ended up leaving a message on my cell. I call him back THREE times and leave THREE messages and does this guy call me back?!! NO HE DOESNT. Needless to say his lack of responsibility as a supervisor was the last straw. I ended up I king up my car. Now over two months later the part is finally in. The big kicker. Ford REFUSES to get me a rental for that fix. So now Im stuck finding a way to and from work on a Monday. I will never ever work with Ford again. As soon as I can get out of this car Im gone and Ive already told as many people that will listen to stay away from Ford. The WORST customer service I have ever had to deal with.

I own a 2012 Ford Edge with 40,000 miles on it. The leather seats are falling apart because of inferior quality leather. Ford will not take responsibility for their use of shoddy materials. Beware of Ford vehicles with leather because the leather is extremely low quality. My car with cloth seats is twice as old and shows no wear. My Ford Edge is a disgrace. And because of Ford Motor Companys lack of concern. No more Fords for me.