I come from a family of people that buy and purchase VWs. So naturally I bought one. However, I have had issues with my 2009 VW GTI (purchased brand new) since the start. When I first purchased my VW, there was a fuel issue, and they replaced it. Then there was a filter that stunk like mold, they replaced it. Then there was a recall on part of my transmission, they replaced it. My car started hesitating on the freeway when I accelerated, right after the recall replacement. I should have known by this time that the car needed to be traded, but I was stupid. I thought its a VW, they are great cars and so much fun to drive! Everything at this point got even worse.My battery died, or so I thought. I took it to VW and they told me that I needed a new computer. Somehow, insurance covered this and I ONLY had to pay my $500 deductible. I informed them that my car kept hesitating on the freeway. They said to drive it a certain amount of miles and it should reset. I did, and it didnt reset. After a few weeks, I took it back to the dealership. They said I need a new valve that was several hundred dollars. I called VW of America and they offered to pay for half, since it was a defect. Several weeks went by and the car started doing the same thing again. I took it back to the dealership they said its a valve that needs to be replaced. They covered the cost of the valve because it was part of the original issue. I picked it up. The next day, the engine light went off again, and the car was still hesitating. After several days, I called the dealership. They told me it was bad gas and to refuel it and drive around. I did this. After several days, I again took the car back to the dealership. This time, they said it was another valve, and they replaced it. They also told me that if the engine code came on again that they would have to replace the turbo. So now they are telling me that I need a new turbo and have to pay $2200.00. Everything else they were willing to cover because it was part of the covered recall issue, but now that its $2200.00 I have to pay for it. I called VW of America to see if they could help. The woman said that they arent going to pay for it and that its not their responsibility. I said, Thats funny because you knew it was your responsibility up until it was $2200.00. She told me that is her final decision, there was no one above her and thats it. I now have a car that needs new turbo... I am beyond upset and will never buy or drive a VW again! I am trying to sell my piece of crap because I cant even look at it with getting pissed off. The woman by the way did offer me a $750 credit towards a new VW. I have to admit I was speechless. She was willing to give me $750 towards a new car, but not towards my problem that I called about???? Thats ridiculous.

The car looks great on the outside, the inside as well. Very comfortable car and spacious. The drive is smooth and affordable in gas. Its not a big SUV and not too small. Enough room to fit 5 people and a large trunk. Very happy with the design of the vehicle. As for the engine, I did have a few issues. Instead of a timing belt its a chain which needs to be changed and very costly. The pieces are ok in price but had to add some extra money on top of my payments. That was the downfall of this purchase.

2010 GTI needed an alignment 1 week after purchase. 3 weeks after purchase the car lurched and made screeching noise - faulty clutch and flywheel replaced at 600 miles. At the same time the door trim came loose on drivers side and needed to be replaced. Tires were cupped due to suspension issues at 10k and needed to be replaced + another alignment. At 30k, the air box failed (WTF) and needed to be completely replaced. At 48k the WHOLE AC SYSTEM FAILED and needed to be replaced. At 49K, the ignition failed. Now here we are at 51K and the PAINT IS PEELING off the roof and hood. This is a 3 year old car! I have never seen such poor workmanship. I will NEVER buy another and will sell it as soon as I can.

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

So after dealing with the Strongs VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and cant get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.

Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

My car computer said the Convertible Top needed to be serviced. I hadnt used the top for about 6 months prior to the light coming on. I took it in to the local dealership and was told that one of the latches that hold the hard top on was not working well. They ordered the part and finally got them in 4 weeks later. They replaced the latches then called and told me that it still was not working and that there was a bent left hinge to the roof that was the problem. VW would only be able to fix this problem by replacing the entire roof for $9500. I created a case with VW USA and when they said that my car was 9000 miles out of the manufacturers warranty, but the car was still only 2.5 years old, and there was nothing they could do for me, I escalated an email to the CEO of VW USA. A department Assistant called me back, said they would send their field service manager for the region out to look at the car and get back to me. They would not give me any names of anyone that was looking at my car besides the dealership mechanics. They called back and would not help me with fixing the car. Essentially I was leasing a $20,000 car that had $10,000 of damage that I didnt cause and VW said, Oh well, cant help you. This was 4 months ago. Ive talked to several current and former VW mechanics and they all said that VW is the only shop that can fix the car. They did however share with me a tech-tip that shows a manufacturers issue with a grommet in the left side of the convertible top that can pop loose, causing the exact damage that Im experiencing with my convertible top. That was posted in April of 2013, and the dealership did not mention this or to my knowledge investigate it. I loved this car. Ive barely driven it over the last 8 months. Im so disappointed in VW for not only NOT rectifying such a strange mechanical problem, but expecting anyone to fix a car for the ridiculous amount of $10,000. The dealership was great and very helpful but I cant help but wonder if the hinge wasnt damaged by the dealership after the fact. The top still doesnt work and I have no resolution. BAD REPUTATION for VW. Every mechanic I spoke with said that VW are the toughest and most expensive cars to work on and they recommend to everyone not to be them. This is my first negative rating of anything, ever! I am so angry and truly disappointed that VW has chosen to not deal with this. Not that VW cares but I will never buy another VW and I will advise anyone I know to stay away from them as well.

So far I am happy with my VW GTI lease. The lease ends in 60 days. If it werent for the underhanded tactic of removing the payoff quote just three months before the lease is due, then I would seriously consider buying this vehicle. This tactic shows me they cannot be trusted. I am now forced to call and listen to a salesperson use even more underhanded tactics to try and sell me the car for more than its worth. BTW, I had leased a Honda prior to this and they used no such tactics. I should have stayed with them. I just hope now I dont run into any issues with returning my vehicle.

So here is the deal. My husband and I, we purchased 2013 VW Tiguan. During the first year I had to bring the car to the dealer 4 times, due to an engine problems. First time, the engine light went on (at that point the car was about 4 months old!! ), we brought it to the dealer and after they checked it, they told us that it is just a glitch in electronics...Two months later, the light comes again, we bring it to the dealer and hear the same story...yet this time they told us that they switched something off (!!!!), so that the false engine light alert wont come on again! Couple of months go by (just FYI - I commute on highways every day to and from work), and when Im in the middle of my way home, the engine light goes on again... 20 minutes later, after the light had came on, the car just stalls/the engine shuts off!! Luckily the traffic was heavy and I was going about 10-15 miles/hour...I had to come to a complete stop in the middle of the highway and restart the car. I cant even imagine what wouldve happened if I was going the full speed...We brought the car to the dealer, and were informed a day later, that there is a sensor problem, and that they will be replacing it. When we took back the car we asked the dealer multiple times whether this problem will be happening again - they assured us that it will not!Yet, a couple of days ago (the car is one year and 2 months old at this point) I start my regular commute from work to home, and...here we go, the engine light comes back on!!! And, as in the old scenario 20 minutes later (luckily I was still downtown - so the speed was about 5 miles/hour. I was giving a way for another car to go on the stop sign) the car engine just suddenly shuts off! I then decided to go to the dealer right away, and on my way to the dealer the car stalled (engine shut down) for the second time!!! LUCKILY AGAIN I was going on low speed due bad weather condition (first snow) and bad traffic!!! It just terrifies me to think about what wouldve happened if I was going 55-60 miles?? This time the dealer told us that there is a wiring problem (the wires that lead to the sensor are all messed up). I understand that they would fix this, but I am now extremely skeptical about the quality of this vehicle. I cant trust to use it anymore...I am now wondering if I should give up the idea of being a VW owner at all...Given that there was a recent recall on Tiguan models (some manufacturers mistake with the engine programming - which we supposedly took care of!! ), I was wondering if some of you have faced the same problem with the engine suddenly shutting off (Remember the GM manufacturers mistake and engines shutting off, when people died due to this?). If so, I urge everyone who experienced this to please respond, we need to take action - as it might be some manufacturer mistake, which might have terrible consequences in the future!!

I have been working on my 2.0 Diesel claim now for 3 months waiting patiently and every time I call they give me no information on how long it will take. My Forms were fax over month ago and when I log into portal it says waiting on Fax. When I call they tell me absolutely nothing other than I am waiting for them to upload my forms into the system. This has been the worst experience ever and I assure you they will never get my business again. The way they are handling these claims is an absolute joke. Their customer service I rate at 0 on a scale of 1 to 10. DO NOT BUY VOLKSWAGEN!

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

Beware of the scam Half off the oil change. It looks like they might be putting half the oil!!! From day one always service my vehicle with Volkswagen. No one besides Volkswagen dealerships shop serviced my vehicle. A few days ago the car stopped on the freeway while driving. Lucky no one was hurt. When insurance inspector got back to me they stated that the cause of the accident was Engine fail due to zero oil in Engine. The engine had turned black inside and there was no sign of an oil change done for months. Which is not true. Also no sign of any leakage. None of the service light ever came on indicating that there was something wrong with the vehicle! The vehicle even states that Im not due for an oil change yet!When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didnt even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

Full bumper to bumper extension of the factory warrantee from 4 years, 50,000 miles to 6 years 85,000 miles. Covers all non-consumable items and includes roadside assistance. Melds nicely with VWs Car-net. Yes, you need a VW service department BUT there are plenty in the area that I primarily drive and there are so few truly qualified local mechanics in the area. With all of the electronics on my new car, I needed the peace of mind, that if even a minor component occurs, the vehicle would be repaired with genuine VW parts by factory trained service techs.

VW New Beetle are expensive cars to maintain, difficult to work on and have unreliable transmissions and weak front lower control arm bushings. I have replaced two transmissions in 110K miles, 11 headlight bulbs, 9 trunk pistons and two sets of lower control arm bushings with ball joints plus two vacuum pumps that leak oil.

I have been an on/off VW owner for almost 15 years. I recently became one again just a few months ago and now I know why I was on/off, rather than always on! After this current experience, I cannot recommend Volkswagen products any longer and no matter what changes they make, I will never return. My recent vehicle was purchased brand new and the quality of workmanship on it is so poor that I would not let my worst enemy get one. Mine came with a defective dashboard straight out of the factory! The dash had a golf ball sized imperfection and a few hollow spots near the passenger airbag.The front window trims also had gashes in them and were also colored differently. One of my interior lights has a bug and some floating debris inside of the housing. There is a s black paint mark on one side of my trunk door (my vehicle is red). I dont care how much the vehicle retails for, this workmanship is pure junk and 100% unacceptable. This vehicle and all of VW is a total embarrassment to the entire car world. Even FORD is putting out top-notch vehicles in 2020. SHAME ON YOU VOLKSWAGEN.

I am part of the VW diesel lawsuit. I think Volkswagen is trying to make me their enemy for life. Five times I have had to send the same legible document, except to anyone who is legally blind, to them. Finally after at least 10 attempts, I got someone on their 800 number. She was polite but totally in the dark as to what is going on and totally unhelpful. VW keeps telling me to hit the non-showing, if non-existent chat button on their e-mail and portal. Show it to me VW!!! They are just trying to see if you will give up. IS this what the court and our lawyers agreed upon. VW, I will never ever do business with you again. Your dealership stinks too!

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

Hi Volkswagen! Thank you again for another infuriating, impotent service which left me stranded without a car because of the faulty information I was given. Your customer service reps have repeatedly offered services they are unable to follow through on. I’ve already guided my girlfriend and my brother away from your incompetent company and I’ll be sure to continue telling each and every person I meet to avoid Volkswagen. Remember, your product isn’t cars; it’s customer satisfaction. Good luck selling your ** brand of that to an increasingly better informed public for much longer.

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

They lied to me about putting my extra money that I sent in to go to the principal. I had to call them several times and was told every month I pay I have to call them and tell them to put the overpayment to the principal. I have never been late on my payment and I feel like they are charging me more than what Im to repay. I hope and pray that the company has hardships because Im sure Im not the only person they are doing this to.

I have an 06 GTI that I bought used. I also had ice build-up in the doors and from online research, this is a known problem. I have gone round and round with customer care but no help. They say its because of the age of my car and being 4 years out of warranty. I replied that warranty or no warranty this is a design flaw and should be covered by VW. Now, my trade-in value is decreased because of this issue. They dont stand behind their product and apparently, dont care about losing customers.

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

I drive a GTI and have had the intake manifold fail three times in a row. Despite servicing the car according to plan, using official Volkswagen parts and mechanics, the customer care refuses to assist with a part that is obviously flawed. I have had to replace this intake manifold, a part that costs more than $1000, repeatedly, and have had no solution offered, and no offer to repair that vehicle. This part has failed after 20,000 miles each time. Obviously an issue with the engine and substandard parts used, still no help from customer service. I will not buy Volkswagen again and certainly not recommend them to others.

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

A VW shop has had my car for over two weeks and come to find out the timing chain tensioner malfunctioned and broke the chain and the cam. I reached out to VW for help to pay the repair cost on a car that only has 56,000 miles and shouldnt be having engine trouble such as this. Well the response from VW was that they would not help. Then I find out there is a lawsuit against VW for this very issue. I reached back out to VW and they still said no due to my VIN number did not match the cars with this issue. Funny how my car was a year newer model but still had the same issue. I will never again recommend that anyone buy a VW for they dont stand behind their product.

Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of Sir I understand your frustration and I stand behind my dealership (right or wrong). The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.

I bought a used VW Toureg 3 1/2 years ago after I was told that they were the most reliable & safe SUV I could get for my family. I purchased the vehicle with 40,000 miles and knew I may have some repair bills down the line, but was reassured by the salesman that it would last until 250,000 easy with regular maintenance. Since that time, I have spent over $7000 in repairs which has included both headlights (at over $200 apiece), brakes, tires, valves, crank case ventilation, windshield wipers, expensive oil changes, etc. I cannot even remember all of the repairs I have had to do, but if I had only applied that $7000 to the purchase of the vehicle I could have gotten a new Ford with a warranty. First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasnt been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, Yes, maam. I am now stuck with a vehicle I cant afford to trade in (I still owe) and cant afford not to fix. I hope you dont make the same mistake!

I have replaced 12 ignition coils on my 2002 VW Passat.The first coils went out at 85,000 miles.Two were replaced today,1-24-11. VW should be forced to justly compensate all owners who have had this problem.

I just received a huge turn-in bill from VW. This was the fourth (and last!) VW I have leased. I asked them to reverse the $350 return fee (pure robbery) and they would only reverse it if I leased a fifth one. The Tiguan was poorly made. The ceiling lining was slightly loose on one side because of a leaky sunroof. The dealer said to take a picture and fight the charge. I called VW Credit and the person refused to reverse the charge and said I should have taken it to the dealership. I was charged $258 for that. I told her that I had leased 4 Volkswagens and that didnt make one iota of difference to her. For what is a tiny degree of money to VW, they have lost a customer. All that piece of work had to say was Im sorry. Can we expect full payment at the end of the month?? I will NEVER get another VW. I just bought a Mazda SUV and am very happy.

I lease a 2015 Volkswagen Tiguan. I pay for extended warranty. I have 57000 miles and 4 months left on my lease. A light came on so I called the service on Dec 22, 2018 and was told to bring my car in which I drove it in shop. The Volks service dept told me I need an engine because of an oil filter. Ive always changed my oil and I took care of my car. They want 12000 to fix it. My extended warranty refused to fix it and I have powertrain and Volkswagen customer care refuses to pay. I sent her copies of my oil changes with the plate number and mileage but they say thats not enough.I need my VIN number which the service station didnt put on. I even sent them copies of my friends oil changes which doesnt have her VIN number on it... Now they have my car for 2 weeks and nothing is being done. Volkswagen is the worst. They make you take extended warranties and the warranty company told me that they can not approve my claim because I am still covered under Volkswagen. This is amazing. The service dept told me I did this because of an oil filter. Did anyone ever heard about this? Besides all this now they say my car doesnt start or run.

I have had leaking issues with my 2007 eos but have been told by dealer every time I had taken in that they could not detect any leaks. When it rained hard it leaks and it leaks on door panel and on part of leather seat. After I picked up car from dealer I would take to car wash. Of course it leaked then just like when it rains really hard. Called volkswagen customer service and they told me that they dont recommend taking to high pressures car wash and that they feel there is no issue. I was fed up constantly taking car to dealer not only for leaking but other issues. My car has condensation on inside of windows and the leather that cover door panels have peeled up from door. Drivers side window control needs to replaced. I will never buy or recommend a volkswagen ever. Dealership or company will not acknowledge any leaking issue.

I bought a 2012 Volkswagen CC 60k miles on it. Not long after I had to change a few sensors, which was ok. When it hit 100k my head gasket broke. $3.6k to fix, a few months after one of the cylinders broke and the engine needed to be replaced. Save your time and money because, VW doesnt care about their customers.

On March 16, 2012, my daughter purchased a 2009 VW Tigua from Herman Cook, VW, Inc., 1435 Encinitas Blvd., Encinitas, CA 92024. Since then, the vehicle has had numerous problems, and has cost her thousands of dollars in repairs at VW dealerships in Southern California. She has followed due diligence in having the car serviced, but has continued to have costly repairs. Listed below are the issues.June 27, 2012, only three months after purchasing vehicle, paid $290.95 at Volkswagen Santa Monica (Invoice **) for: front headlamp, engine oil service, balance 4 wheels, brake fluid replace and bleed. August 29, 2012, paid $237.30 at Volkswagen Santa Monica (Invoice **) for: removed and replaced driver side HID light bulb. June 7, 2013 paid $50 (deductible) at McKenna Volkswagen for: right headlight (Invoice **). April 22, 2014, paid $382.65 at McKenna Volkswagen (Invoice (**) for : bulb (N-103-201-02), perform campaign # **. Recall Fuse (Plug-in position F 16), 40,000 mile service (non-turbo). November 21, 2014, paid $241.71 at McKenna Volkswagen (Invoice **) for : 013 campaign/recall 4515 CV burned out turning light bulb N-103-201-02 bulb, and 50,000 mile service.September 5, 2015, paid $3,075.52 at McKenna Volkswagen (Invoice **) for Perform Intake valves De-Carb, 03511 optimizer 2 Pack, flush AC system and replace AC compressor, condenser and expansion valve, recharge AC system, replace wiper blades, replace rear brake pads, replace right brake lights, cornering lights, and bumper marker bulb (3 total bulbs replaced for this invoice). Invoice states EST: 1,069 31AUG15 13:34 SA: 1692). I believe there are major issues with design of engine that caused sludge to build up in engine at low mileage, and also poor AC design that caused compressor to come apart and cause tiny metal particles to infect the entire AC system that resulted in over $1,600 of AC repair.June 3, 2016, paid $2,465.90 at McKenna Volkswagen (Invoice **) for replaced left outside brake light, replace leaking water pump and coolant, perform complete coolant system flush exchange, replaced leaking valve cover, vacuum pump gasket, upper timing cover and CAM sensor seal, replaced front brake pads, replaced 2 tires and balance new tires, front end align, perform oil change and filter.Today, August 13, 2016, as I was preparing this communication, my daughter texted me to say that the cars message system is now telling her that now something is wrong with the parking brake, and that another light needs to be fixed. This never ends, and the car is a lemon that has numerous faulty issues. Therefore, in four years of purchasing this used previously owned vehicle from a Volkswagen dealer, the lemon car has cost an additional $6,744.03. My daughter has been very diligent about taking the car in for routine service, but the additional costs are totally unacceptable and she, as a part-time working single mother with a 3-year old child, cannot continue to afford what I consider design flaw costs for the 2009 Volkswagen Tigua.

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

I have 2021 Atlas Cross Sport, I love the vehicle but the remotes are extremely frustrating. Fob will not work unless youre very close to the vehicle. I took it in to the VW dealer and the service rep said, Youre not the only one complaining about issue and unfortunately there is no no fix for this problem. Why can’t VW come up with a fix?

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

Volkswagen Taiguan 2016 with push button start will drain the battery to zero by itself. I turned off the car by pushing the button and left the car parked in the daylight. At night the car automatically turned on the headlights and drained the battery. I was stranded the next morning and had to call roadside assist. This is the most stupid thing on the car. With only 175 miles I had to call assistance because the car turned on its own lights while parked. The tow truck driver said I was the fifth Taiguan he had jump started because of this problem. VW needs to correct this. If the driver touches the kill button twice, or bumps it while getting out of the car the ignition will go on after the engine is shut off and will eventually turn the lights on leaving you stranded. Never use Auto Lights on this car.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

Nothing but problems with the Tiguan. This car is a mechanical nightmare. 68,000 miles and the car is in need of such major repairs that far exceed the quickly plummeting value of $7000. Volkswagen of North America has offered NO recourse for this shameful product, and the experience has definitely hurt my overall finances in a way that has been beyond detrimental to this consumer and small business owner. Volkswagen should be avoided at all costs, unless you are one of these folks getting a new car every two years. I was looking for a car for 15-20 years, but I guess they dont build those anymore?Here is a list of what is wrong: All 4 coils replaced TWICE with VW OEM coils from dealership, still misfiring/pulling codes, Extensive carbon buildup in all the cylinders, 1st cylinder lost compression, Clockspring mechanism replaced under service warranty extension, EPC malfunctioning, Steering Control malfunctioning, Parking Brake malfunctioning, System running lean without a fix offered from manufacturer, Transmission timing not correct, told by Jim Ellis VW that it would require NEW TRANSMISSION at 62,000 miles (right outside of warranty) at a cost of $6000, Fuel pump replaced TWICE, Almost every light on the dash has lit up at some point.I purchased this car with 30,000 miles in April of 2017. I put $3000 down. There is NO reason a car should have this many issues in such a short window of time, for a young car, and the manufacture REFUSES to stand by their product or offer any reasonable assistance or buyback, as they did with my 2013 Jetta TDI Sportwagen. To compare, I drove my last vehicle for almost 20 years, with no devastatingly major repairs outside of normal maintenance. This used to be the norm for most manufacturers.The dealerships I have been to for service (Jim Ellis VW of Kennesaw, and Nalley VW of Alpharetta) have acted highly shady and outright dishonest multiple times in my attempts to rectify the problems, leading me to believe this a typical symptom of a broken VW culture within the separate organizations. BR Automotive Repair in Alpharetta is an amazingly honest and intelligent repair shop, and got the car drivable enough to trade it in, and advised me to RUN to trade it ASAP. I hate to even put this nightmare on another unwitting consumer, but I have to try to reduce my already considerable losses on this JUNK CAR. BUYER BEWARE!!!

UNFAIR! I was an outstanding VW client and yet, VW was UNFAIR and DISCRIMINATORY to me! I leased a VW Jetta three years ago. I made all of my payments and have paid my vehicle down to its residual. I called VW credit and got a payoff and the payoff is my residual plus a $350 purchase option charge as my contract states. Upon wanting to trade my car in the facility, I called VW to verify the written payoff amount and to my great surprise, the payoff was $1,300 higher, therefore, reducing MY trade-in value by $1,300! I contracted for 45,000 miles but drove the car only 28,000 miles. Reminder... I paid for those miles with a lower residual and higher payments! My daughter bought a similar Jetta about the same time and sold it to the same dealership I was attempting to. VW credit honored her written payoff that was her residual value plus remaining payments not yet due, less unearned finance charges plus purchase option. No GREEDY increase! I am only asking VW credit to allow me to trade my lease in for what I have paid it down to. I feel I earned at least that by being an outstanding customer and making every payment perfectly on time. But VW HAS DISCRIMINATED AGAINST ME and not treated me fair like they did in my daughters case. Did VW treat her fair because she is an attorney? I plan on never doing business with VW in the future! Plus, Im sure if theyre doing this to me, theyve done it to others. So I am seriously considering starting a class action suit!

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

If I had only known what an awesome car the 2013 Volkswagen Tiguan was I would have bought another like it. This car is reliable, safe, comfortable, looks great, handles great and good on gas. I wish I had known sooner. What great car!

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

My daughters 1999 VW Beetle was parked in her college dorm parking lot (outside, thank goodness) when a friend walked by and noticed flames shooting out of it. Car is totaled. Not covered by insurance or VW who does not care nor do they assume any responsibility for it.

What car only lasts 87k miles that was built in 2015? This VW Golf, and it has also had multiple issues where it leaked coolant and had to be repaired twice outside of warranty. Now the engine has failed and VWOA has left me high and dry. I will not be purchasing another VW, they have lost me as a customer. I drive 30k miles a year and purchase cars often. This is unacceptable, once I fork out more money to VW for this last repair I will be trading it in never to return.

2010 Routan - Why do I have to replace brakes every 6 months a van with 50,000 miles. I have another with 127,000 miles and replaced the brakes twice. How come no one in VW tell me why.

On Monday, April 16, 2018, I had the unfortunate mishap of my car stalling out while I was on my way to lunch. We had to have the car towed to a mechanic where it was determined that my 2012 VW CC with roughly 86,000 miles suffered from what is being called a ‘Catastrophic Engine Failure’. I was told by the mechanic this was not our fault and the car shows no signs of neglect. My mechanic has given me a quote to replace the engine, with a used engine that has approximately 70,000 miles on it, at a cost of $9,849.57. If I was to replace the engine who’s to say that this problem wouldn’t happen again.After hearing this news I started to do some research. I have come across several articles and claims that there are issues with the Timing Chain Tensioner on various vehicles; which, include the year, make, and model of mine. It seems Volkswagen is aware of this issue but refuses to do anything about it. I have contacted Volkswagen twice already and have not gotten any help.I now have a car that I am still paying for (car note and insurance) that I cannot drive. I really hope that Volkswagen will take this issue seriously as this could have happened to me the day before as I was traveling home on a busy highway from out of town. I have always like the Volkswagen name and their vehicles but the way things are being handled by them I am beyond frustrated!

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

We purchased a VW Jetta from Danbury VW back in 2009. We brought the car in at 55,000 miles due to a check engine light. They diagnosed this problem being emissions related and charged us for the test. It turns out this was under warranty till 80,000 miles and did not fix it, instead they wanted to charge us for process of elimination repairs in excess of $8,000! We did not accept this. We contacted the dealer and VWoA several times and they always decline to fix. Now the car has reached 108,000 miles and will fail inspection. Again, they dropped the ball at 55,000 miles under warranty. Its big corporation screwing little people once again!

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

Ive owned over 20 cars in my lifetime - most were financed. IVE NEVER HAD A WORSE EXPERIENCE THAN VW CREDIT. As a 6 time VW owner...Ive been trying to get a payoff (so I can purchase the car for my son)...and they WONT GIVE ME A PAYOFF unless I visit a dealer. What a scam! Never again!

2019 Passat R-Line Remote Start Doesn’t Work. Upgraded in February to a 2019 simply because of some special features especially the remote start. Well the remote start quit working the next day after I brought the car home. I reported it to the Dealership & Service Department & VW Customer Care & to no avail... No one has done absolutely nothing!! They say there’s an update or they’re working on to fix the issue. It’s going on 6 months after purchase & I have not heard anything from anyone. This is the first time after several Volkswagen vehicles that I ever had to return a car because something doesn’t work & have gotten nothing but the runaround. Very disappointed in VW & will probably will not be a returning customer.

I bought my used 2009 Tiguan with 30,000 miles on it. At 46,000 miles the engine light came on. At the same time, my gas cap, stopped clicking when I tightened it. The local VW dealer says it is a water pump problem which they quoted as an $1100 repair. I replaced the gas cap, the engine light comes on and goes off for weeks at a time. Do I believe the dealership mechanics or go elsewhere?

I called for an itemization report because although I was making payments well above what I owed, it was not reflected in my account. It took three calls to get an itemization report. When I finally got the report, which reflected that my loan had already been paid, but an account balance was being shown as owed. I asked to speak to someone else, which was a manager with an IQ well below 30 and who was obviously really poorly educated. She kept asking me where I was getting my numbers, and I kept telling her from the information you just sent me. She kept telling me that her information was accurate and I owed about a grand, when really they owed me. I told her to add what she gave me, and she told me she did not have time to add 33 payments. I asked to speak to someone else who was going to be proactive and helpful. She told me there was no one else. I have to file a complaint with the BBB and call in a favor from a lawyer to get this issue resolved. These people are thieves and are genuinely cavalier to the fact that they do not know basic math.

I purchased the VW Passat R-Line 2019 the end of June 2019/4 months ago. The remote start does not work and the dealership said that VW is aware of the problem, and there is no fix for it at this time, and they made sure to tell me that they did not know of the problem at the time I purchase this car new (it only has 3,500 miles on it. They said that they sold a lot of these cars and only my car and one other had this issue, this is a lie, from the research and from speaking with a Customer Care Manager, all the R Lines experience this problem. These people should be ashamed of themselves, for being so dishonest. I would not buy another VW if someone paid me to, and for anyone considering this brand run for the hills. You enter the remote start sequence and the engine runs for 1 second and then turns off. How could they not be aware of this issue before they put this car on the market.

Our Sales Agent Pete ** and the Sales Manager Paul ** of Durham Volkswagen went above and beyond to make sure that we were happy with our purchase of the VW Atlas. Very pleasant personality and very patient, everyone we met there were all very accommodating. I highly recommend Durham VW and we are very happy with our purchase.

Purchased low mileage 2011 Volkswagen CC. (39,000) Engine kept stalling, driven 100 yards and dies, several times over. Finally died on highway completely, and with no power steering, I rolled out of the mountains of Colorado. Rolled into 1st exit. Fuel pump control was replaced. Ran fine but now red power steering light on dash and no power steering. Into the dealer! Was told computer needs TSB update. (Reprogram the computer) $429.00 and two days! Got it home, next morning same thing, no power steering and the red power steering warning light on. Which means no power steering! When you try to turn a VW with electromechanical steering there is no comparison to anything save for the fact that your heart is in your throat and it is frighteningly hard.Back to the Dealer. Was told needs a new battery. Got a call after the new battery and was told it also needs a new Rack and pinion assembly. Total this time? $2300.00! The dealer in this case (O’Meara) helped immensely by warranting the Rack. I investigated this problem on the internet of course only to find that quite a few VW C.C. owners went through the same thing! Went through VW and a district manager and was told OUT OF WARRANTY! Period! My wife and I truly regret buying a VW. Now we drive it and think what’s next!

I am fairly new to the VW family, but have been a loyal member up until now. I have a 2014 Passat SE TSi with only 57K miles on it. It is in pristine condition (my son has a 2008 Jetta SE as his first car). I am extremely unhappy about a design flaw that has occurred; something that VW knows exists and has existed for some time. The fuel door stopped opening (and there is no manual override or cable in the trunk to open it). The actuator had gotten out of sync with the cars locking system. Running on fumes, I took that car to Kotters VW in Escondido, CA. Kotters is a certified VW specialist that has been in the same location for more than 35 years. They are first rate and highly respected. After looking at my car and doing so research, including speaking to VW, the master mechanic informed me of the design flaw to which there is no real fix (just temporary ones). So that I could get gas and use the fuel door without fear of it happening again, he disabled the lock to the door. Now I can open and close manually, but cannot lock it.This is not the ideal solution and is not how the car was designed, but I do not want to get stranded. The fuel door is part of the fuel system as a vital component of the car. It should not fail at 57K miles and should be covered until at least 60K. Unfortunately, this is very common, and if you look online, many others have battled it.He was able to re-sync the fuel door lock with the cars door locks, but after testing it, the fuel door locked up again after about 10 times. I contacted VW and was told they could likely assist with the repair but that I would need to pay a dealer to diagnose first. This is not acceptable. I paid a reputable mechanic $100 to diagnose and provide temporary resolution. I am not going to pay a dealer again to learn the same thing. I want it fixed right. My point to the customer service person was that it does not matter what the diagnosis says; the fuel system needs to be accessible! Regardless of what it is, whether it is the actuator itself or something in the cars locking system, it needs to be resolved as soon as possible.I would like an appointment set up at Kearny Mesa VW in San Diego, John ** is the service manager. Please assist me in getting this fixed so I can again be a confident VW owner. If it is the actuator, the part is about $35-50, and the labor is likely an hour (open up truck liner and swap out). I have never had something like this happen with our Honda or Toyota vehicles, and never in a car so new. I would rather have to get a different brand than get stuck without the ability to refuel. Thank you very much for your timely assistance.

In addition to feeling robbed every time we took the car in for service, we have now been waiting since early last November for our settlement from the diesel gate thing. We were initially told that Volkswagen had 20 business days to review our paperwork. That took 3 months. Then we were told once we received our final offer it would only take a couple of days to get an appointment to do the buyback thing. The earliest appointment we can get is the end of March. Meanwhile, we get penalized for the mileage we put on the car (my wife is in sales so its considerably more than the 12,500 per year limit). I have many other complaints about the car, the company, and the dealership, but they echo so many other reviews here I wont bother. Before you purchase a Volkswagen please consider how ethically bankrupt the company is and ask yourself if you really want to do business with them.

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

Brake control on the passenger side of my new VW Golf (2016) - Travelling along the M6 just overtaking when wheels locked up - managed to gain control and continue also causing myself to be slightly injured to the hand. Reason passenger pressed a lever/switch on the passengers side thinking it would open a lid. It was the parking brake which locked the wheels and nearly caused a serious accident as the controls are on the passenger side. This could happen again easily and our biggest problem: we have four children so one often sits in the front seat. This has made the wife dreading taking the car out, maybe would, could blank it off with tape or a cover while the problem is rectified? Strange that VW spend so much on research and make a fundamental design problem. It could be that a wrong console has been fitted and one from a left hand drive installed. This could be checked out by looking at a left hand drive car? Check out the showroom that all Golfs have the controls on the passenger side, I have now found out that the design fault is only on right hand cars. I think it was a money saving idea not to fit the switches on the drivers side which I pointed out to the VW person contacting me which he was not aware of. He also informed me if I do anything to try to make it safer it would void the guarantee of the car. Said there was no plans for this to be correct in the future and no more correspondence would be entered into.The incident has made my wife paranoid about having a child on the front passenger seat. I could tape up the switches or try to build a box around them but it really is a dangerous design fault. We tell passengers not to touch them when they get into the passenger seat. The incident happened on a motorway at about 70 miles per hour just as I was about to overtake. Fortunately, as I was doing an overtaking maneuver, there was no one behind me. I injured my hand on the steering wheel and twisted my neck - the pain which only lasted the rest of the day. I did contact the dealer in January who sold me the new car and reported the fault - they have contacted me and it seems that they only offer me understanding of what I experienced but said I saw what I buying in the showroom and all the VW Golfs are build like this. I did point out that was not correct and it is just the Right Hand drive models that have this arrangement. Would like to know if I am the only person that has complained or experience about this fault?

The Customer service at this location is the worst Ive ever experience at any dealership. Ive own the car I purchased from them for 7 years now and every time I take it in for servicing I have to wait hours before they complete the simplest thing, i.e. oil change, state inspection. I will never purchase another vehicle from this place or any Volkswagen dealerships based on the service Ive have received.

On May 29, 2015 my car had a crash that I was told made my 2013 unsafe, too expensive to fix not covered under the Bumper to Bumper factory 3 year/36,000 mile warranty. Per the eye witness to my crash, obtained on the Police Report, here is a summary of what happened: The car was in the right lane of a 4 lane road. The speed limit on that part of the road is 40 mph (I had just turned onto the road at the intersection and was not going over 25 mph). The road was wet, smooth pavement and free from any holes, rocks etc. The right front tire canted out of from the car. The car then veered to the left, across a lane of traffic, and hit the concrete divider and steel sign. The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

I live in Oregon and its Nov 2014 and my Beetle has been leaking inside the cabin behind the drivers seat for over a month. I took it to the Herzog-Meier VW dealer shop and paid $581 for the repair. They said it was the seal of the 3rd break light that was broken. After the repair I paid for inside car detail to get rid of the mildew. Now 3 weeks later I have a pond behind the seat again. Have I been tricked? I Googled for VW beetle water leak and I find all sort of engineering problems with sunroof and windshield drains related to this vehicle and I recall. Who owns informing consumers? Isnt the dealer supposed to know? The mildew is getting me sick and I rely on this vehicle.

I have a new 2018 Golf GTI, I was surprised to find there is no cover for the battery, the terminals are both exposed. I asked the dealer if this was correct and they did not know, I called VW customer care and they said they dont know what they put on the cars, they are not able to answer technical questions, and I should ask the dealer. I said I had done so without satisfaction and was told to ring around dealers until I found someone who did know! I am surprised to find the two battery terminals exposed on a vehicle that is so complex, this is a potential shock and fire hazard. This is my 10th VW and I do not recall seeing the terminals totally exposed before.

I purchased a 2010 CC from the Volkswagen Santa Cruz dealership in July of 2013. In August, 3 months after I purchased the vehicle, the entire transmission needed to be replaced because the vehicle wasnt shifting through gears properly. My CC would just die if I hit 40+ mph on the freeway. I had to turn the car off and on several times on the freeway to get to the dealership, totally unsafe and scary to be driving a vehicle at that speed on the freeway that can stop at any given time. VW covered the transmission issue because the car was under warranty but since then Ive had several more issues. Headlight and taillight (twice), intake valves needed to be cleaned, all 4 tires have needed to be replaced, and the latest has been a timing belt issue that has caused major engine damage at 70,000 miles. The cars warranty expired 3 months ago. VW HQ has offered to cover the cost of parts but not labor ($3,100).I am a student who works part time and has an inoperable vehicle with 70k miles on it and $9,000 left to pay on it. No idea what Im going to. This is obviously a flaw on the car maker but I am most likely going to be one that suffers from it. I highly discourage anyone from buying a Volkswagen. I cannot recommend them in good faith to anyone and I hope that I can wash my hands clean of this vehicle without too big of a loss. Edit - After going back and forth with VW Customer Care and the dealership several times, I was able to talk them down to $2400. I told them that all I could afford is $1000. They say they will do the repairs for $1595 and that is their lowest offer. The repair estimate they sent me is amazing to look at. The total cost for labor and repair was $7,856.45. How could all of these parts have broken 3 months after the warranty expired?

My car was in an accident and my insurance company wrote it off as a total loss. During the process, at least with my insurance, they usually do a three way phone call involving the insurance agent, a representative from the financing company, and myself. The insurance company called four days in a row and waited on hold for over an hour each time. They suggested that, in addition to their attempts, that I could try and call VW credit also. I waited on hold for 45 minutes before talking to someone.The person I was connected to at VW credit was extremely rude right off the bat. After I explained why I was calling she immediately accused my insurance company of failing to make the calls and thats why this wasnt resolved. My insurance company is a massive, nationwide company. My claim is hardly a big deal to them. I asked her if she could call the insurance so we could get this resolved immediately and she informed me that they could not place outbound calls. Thirty seconds later she made the call to them. She then informed me, with a very snotty voice, that their hold times were similar to their own and it would be a minute.About three minutes later she returned to my call informing me that she had spoken with the insurance agent and had everything resolved for the most part. This person was extremely rude and I am completely outraged that a company allows their employees to speak to customers this way. I am nothing but respectful on the phone and I was trying to get the car paid off!! I am going to a VW dealer tomorrow and if they are unable to find me financing with anyone but VW credit it looks like I wont be driving another VW anytime soon.

I am responding to a post from Dec 2014 about failure to start in the TDI Golf. This has been one of several problems I too have had with this vehicle. My problem started last year with similar instances of the vehicle not starting, having it towed and then having it start at the dealership with no detectable problems. A former VW technician mentioned to me that this has been a known problem with this model and that it was likely the intercooler causing the issue. The next time it happened, they checked the hoses to the intercooler and they were full of water and ice. I had to fight with VW service headquarters (and they denied there is a known problem with the intercoolers), but eventually (after several phone calls) they agreed to fix the problem at no cost to me. The car worked great for the rest of that winter season, but unfortunately the same problem is occurring again this winter. I have to say I am very disappointed with VW because I like the cars design. However, I cannot say that I would ever purchase another VW due to this reliability problem.

We purchased the new 2021 Tiguan comfortline in September and just after a month or so the infotainment screen would not turn on instantly. The issue has not been resolved after making three visits to the service dealer. We also contacted the VW Canada customer care but they were of no help and simply suggested that we visit the service dealer, though issue was to do with manufacturing. Our car is still with service dealer and they dont know what is the problem. Sent another email to VW Canada customer care rep but havent received a response yet. Really frustrating and disappointing experience buying VW.

My father, the son of a German immigrant, bought only Volkswagen starting back in 59, always had trouble with them. I started buying them in my youth and always had trouble with them. Then started buying American cars, far less trouble. Then started buying Toyotas and lo and behold, no trouble.

I like my diesel Volkswagen Jetta but the biggest problem I have with it is it shakes like crazy when stopping at lights or any other time I stop especially in the summer. Volkswagen has no answer for this and doesnt seem to care. Spent lots of money trying to fix something unfixable. Also radiator fluid sometimes leaks. No reason why. Volkswagen should have done a recall. It seems lots of people have the same problem with this car. I am not happy with the Volkswagen people. Very disappointed as German engineering is usually excellent.

I purchased a VW Jetta TDI in early 2010. By mid-2011, the Air Conditioner was not working properly and I needed a new Compressor that cost me $1200. Approximately 3 years later, I am told that I need another compressor because the A/C is not working. I have had this vehicle for approximately 4 years and literally it has had 3 compressors. I am about to spend $1400 on this 3rd compressor and Volkswagen Customer Care Unit people state that there is no assistance they can provide. The car has too many years on it (a total of four) and I will have to pay for the 3rd compressor (I paid for the second one too). The only comment I have is that I WILL NEVER PURCHASE ANOTHER VW VEHICLE; IT IS CRIMINAL AND PATHETIC THAT A COMPANY STATES 3 COMPRESSORS IN 4 YEARS IS NORMAL WEAR AND TEAR. What a hypocritical Care Unit. I have received no satisfaction and I would never recommend purchasing a Volkswagen vehicle.

Sometime in March, 2019 I decided to bring my car in for evaluation - there was some strange rattling noise coming from the front left area around the wheel. I called the numbers listed on Island VW website and I couldnt get a hold of anyone because the line would either ring and then disconnect or go to straight to a busy line. I tried the chat on their website, but no one responded because I am guessing I was doing this at 830am. Then I called the sales number a few times and by some chance someone answered in sales and that person was the one who scheduled my appt, not the service dept. I brought my car in, I left it over the weekend for inspection, and on Sat I was called (Jimmy) and told the left axel (?) was worn off and that it needed to be replaced.I picked up my car a few days later and the next day I heard the same noise. I thought I was imagining things so I waited until my partner drove the car and said that the issue is indeed still there. I drove for another three days just to make sure we are not going to call and complain for no reason. Once established that the issue is there, I called the dealership. Same problem again. The line rings and disconnects. OR it goes to a busy signal right away. I waited another day or so and attempted again. Same issue again. I tried the chat and demanded that someone calls me. Jimmy called and I explained my problem. I said I would like to bring my car in again because the issue hasnt been resolved.I asked that they provide me with a loaner this time as my work demands me to travel from one clinic in the morning to another in the middle of the day. He said they didnt have any loaners. Then I asked them to cover for a rental that I would rent in order to get to work. He said that wouldnt work either. So I had to accommodate my schedule, wait until a weekend that I dont work to bring the car in. He agreed. At this point, while speaking with him, the phone disconnected twice!! So when he told me, Call us next week when you know when youll be able to bring the car I explained that calling their dealership is close to impossible, as evidenced by the dropped calls.He gave me his cell phone number and said to contact him there. And I did. Left a vm, waited several days and when no one called me, I decided to call Volkswagen America Customer Service, on 4/30 or 5/1. I spoke with a lady Renee who tried contacting the dealer herself. She ran into the same issue, the lines werent working. So she said she would continue to call and get back to me. On 5/1 she left a vm on my cellphone, stating that she was still not able to get a hold of them but that she would be able to schedule me an appt on the website. However, at this point I had missed the weekend I was off and I needed them to provide me with a car to get to work. She said she wouldnt be able to do that online.The next day, she called me and said her manager was able to get a hold of someone in the dealership who explained that they dont have loaner cars at that time and when one becomes available they would call me. Guess what? That call never came. At this point, I decided to call my bank and file a dispute. I have three VW at home and I will never, EVER, buy another one. I am selling them all and will be buying something else. Which is a bummer because I never had an issue with any of my cars. I bought them in Seattle, Carter VW, had the best experience with them. Everyone else related to VW was a disastrous experience.

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

My Jetta just had its engine blow up essentially. There is a manufacturer defect and these should have been recalled. I was driving when the engine decided to just stop working. I could have killed someone. There is a class action lawsuit for this exact issue. When trying to get this issue resolved and get a portion covered to replace the motor, we were given the run around. We have been told that it would be 10k for a new motor. The consumer “advocate” says there is nothing they can do about it and refuses to escalate this to another individual above her pay grade. VW has poor customer service, questionable business model and just overall poor business practices. I will NEVER purchase another VW and I caution others in the purchasing of one. VW should be ashamed of how they treat the people paying their bills and feeding their families. This is NOT a company I will support or stand behind.

We leased a VW Tiguan in 2018. The lease is coming to an end this October. We called the company early August and indicated that we want to buy off our car. We compiled all the necessary documents and issued a cashier check for the pay off account and send all documents in mid August 2021. We were told we should receive the title in 3 to 4 weeks. We heard nothing so we called on September 8 to follow up they said it is ready they will rush mail it to us to receive by the end of the week.Nothing happened again so we called back September 17 only to be told they are missing Odometer Disclosure which we did submit with the packet in mid August. We sent the Disclosure by secure message after the fax number the customer service person gave me on the phone failed. They said, All clear. You should receive the title end of the week. The week ended we are now the 26 September and 6 weeks after full payment and we have no title. We cannot sell the car, we cannot refinance it and we are at loss for what to do to get our title from this company. I am now considering going to court for injunction. VW is simply a dishonest company and I will never drive any car by this company again.

If a car is out of warranty by less than 30 days, is there a channel to go through that promotes good will between the customer and VW? If a goodwill gesture is not possible, I have a question regarding the number of defects required for a recall? When a part failure occurs out of warranty, what recourse does your customer have? How does one go through the appropriate channels to ensure the customers complaint is followed up on? What documentation does the company have on the failure rate of the part in question?The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market. Note Sales volumes of City Jetta for the period 2007 - 2009 2007 City Jetta Sales Volume = 4449 2008 City Jetta Sales Volume = 4640 2009 all City models Sales Volume = 8421**Assumed 50/50 Split between City Jetta and City Golf in 2009Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

I am so unhappy with the service and the cars Ive been driving. It is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous Polo for the new Polo because of the problems it gave me and the constant fixing. The new Polo is a bigger piece of rubbish with endless issues. Can you just take your car please. Im not interested in any more fixing. I had enough. This is what Ive been experiencing: wind sound problem, the brakes noise, the 2 seat belt campaigns, the handbrake campaign, an Issue with the handbrake, I had an issue with the tyre alert thing as well. It said that the left rear was low but the right rear had a puncture, And now to top it all off its raining in at the sun visor. I was soaking wet yesterday by the time I got home from work. Please understand I do not need these kind of problems from something I pay EVERY month. I bought the car from VW at Edenvale.

I owned a 2010 VW diesel Golf during the timeframe eligible for former owner compensation. Before the emissions scandal occurred, my Golf required a $2000 diesel particulate filter at 96k miles. I reluctantly replaced it because I loved the car and the clean diesel emissions. At 100k miles I had the recall emissions software upgrade, and at 106k miles the light came back on and I was told it needed a second $2000 diesel particulate filter. I learned that many owners chose to drive it with the DPF light on, but Service recommended not to as it would impact other functions. I couldnt justify another $2000, so I traded the car in to the dealership and got a used Honda in return. 2 weeks later the scandal hit the news, and I learned that a Diesel Particulate Filter did nothing. I filed a Settlement Claim, got confirmation of eligibility, uploaded all the documents, and 6 months later they denied it. I filed an appeal and have been emailing them once per month, but still no money. What a fiasco, I wonder if any former owners will ever get their money if current owners are having trouble.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I have had my leg cut open by the change compartment that sits very close to the door on the dashboard, it ripped open my leg on two occasions within a year. This is caused a dramatic amount of blood loss, a very deep laceration and several rides in the ambulance to the local medical facility. The edges on this compartment are seriously sharp. VW needs to make some changes. My husband is literally going to permanently secure this compartment that it is not accessible. I have owned this car since 2016 with 9k miles when I bought it and now I have 27k. I do not drive it a lot. This is most definitely a hazard and health issue! Please correct. Please call me if need be.

2018 Volkswagen Tiguan bad experience. The Volkswagen Tiguan is the worst experience in my life. Since I bought the car after 3 months nothing but problems. The dealership gave me the customer service for Volkswagen to complaint but they did not do anything about it. I am going to trade this car. Never in my life I would never purchase another Volkswagen. The worst experience. Stay away from Volkswagen.

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

I called to set up a payment on a Monday for the following Friday. The CSR even repeated the dates to me. The payment was put in for the next day instead of that Friday resulting in an overdraft with a fee. I called back on that Friday and explained what they had done and asked the CSR again if she was sure that they werent going to try to take the first payment out again before I set up a new one. She assured me that they would not so I went ahead and set up the payment again. Again, she was clueless because they did indeed try to now take out 2 payments! This caused another overdraft fee and a stop payment for the second payment. I called again and they stated that they needed a copy of my bank statement proving the $88.00 in fees so I faxed them the statement and called back 3 days later. The payment had not been processed and the CSR had to place me on hold for 10 minutes to go find the fax! He assured me that a check would go out to me that day. Well, that was 5 days ago so I called back today and another CSR manager apologized and stated that somehow it didnt get send to the correct department for approval so she would take care of it today. Very poor customer service to say the least and I wont be recommending them to others.

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

2012 Volkswagen EOS - I purchased this car used in Daytona Beach near the end of April 2017. Around September 9, the automatic transmission started slipping and clunking into gear. I brought it into the Volkswagen dealership. They looked at the transmission and told me that the transmission fluid had metal shavings. Of course they didnt know why. And because it has 64,000 miles (warranty is 60,000) I would have to pay for a new transmission. For parts and labor, $7,100! I bought it for $12,000 and it only books for $11,000. I called Volkswagen headquarters and one question they asked was, “Is this your first Volkswagen?” Anyway they got back to me and said nothing we can do for you. Only 4,000 over warranty and nothing they can do? Im still fighting with them. This was my first and LAST Volkswagen.

Since starting my lease in March I have had nothing but problems with this 2016 Passat including a complete transmission blow out, three times where the car wont start and having to be towed in or serviced on the spot. Another transmission problem occurring right now. The VW Customer Service people are rude and rarely helpful. I bought this car for my 62-year-old wife and have had nothing but problems. This is without a doubt the worst car experience we have ever had and I would encourage everyone to stay away from VW. This company is terrible at handling issues and builds cars that are unreliable. I have had all of these issue happen in the first 5,000 miles she has driven the car. My wife is scared to take the car anywhere for fear that it will breakdown. We now avoid using this car as much as possible.

I own a Tiguan. Its my 5th VW. This time I bought the trailer hitch addition to the MSRP for $550 new to pull a trailer. I knew I would be pulling a small trailer & ATV under 1500 lbs very infrequently. This package came with the 7 pin wiring harness so one would expect it to actual work trailer lights. I go to hook up the trailer, see the wiring harness but cant figure out how to hook it up. They had me bring it in and tried to hook it up. I then found out I had to spend an additional $400 to reprogram the entire vehicle, add a control module, & mounting hardware. I worked for VW for years & loved the product. I have referred many friends and family to VW. That has now changed. I gave them a chance to help out with the extra cost and they flat out denied to help even in a small amount. This put a very sour taste in my mouth and I will never refer another person to them. Emich is a great dealership but go to their Chevy store not VW. Volkswagen is a greedy, cheating, company that nickel and dimes their clients for any little thing they can. Never again will buy their product & will do everything to advise others against it as well. I dont think it is crazy to expect a 7 pin wiring harness to actually work the one purpose it is designed to work.