So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.

2003 cadillac deville - This car is a lemon. I have this car in the auto shop so much they know my name. I have replaced windows, ignition, alternator, etc...... Now my dilemma is whether or not to rebuild the transmission 2200 and something else is wrong for 800 total of 3000 dollars. While I am making my decision I am driving my kids and I around in a 1996 Toyota Camry around. I will never buy a Cadillac again. They look good on the outside but are the ugliest things on the inside. I have not even had this car for 4 years.

2012 CTS Bought from Crest Cadillac in Hoover, Al. Bought car new off lot Nov. 2012. Within 3 months engine light on. Took to dealer said nothing was wrong. Another month light came on again. Took back said something with injectors. Was not sure. I think they replaced one. Car hesitates, the RPMs rev up to 4K when Im going downhill or even going around 45 MPH. While sitting still, rpm goes from 1 to 0 constantly and the air stops cooling at same time. I have taken back so many times I have lost count. I ask before 50K warranty went out to put on diagnostic. They said nothing was wrong with it, no reason to. Still doing same thing. I have been called a liar and made fun of. When I pull up, I am treated like I am there for nothing. My car is a LEMON and I am not going to stop till something is done about it. This is the first new car I have ever bought. I thought it would be the last due to the reputation and supposed quality of a Cadillac. If I ever get out of this car, I will NEVER buy another Cadillac. I have contacted a lawyer and I do want something done. I was told that if the car computer doesnt say it happened, it didnt happen (Wow, a manmade computer). I need someone to contact me so that I can get info on who to speak with about car asap.

Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?

The Cadillac de Ville has a quiet motor sound while riding, it’s the best. I added snow tires and upgraded the seat covers to protect my leather. I also put in a wheel cover plus it has turn signals on the rear-view mirror. Its most distinct appearance are the headlights and the body features. The Cadillac Escalade is very nice for traveling with a passenger capacity of 8 adults. I travel with my 3 adult brothers and their wives, my sister and myself and we all fit.

There are a lot of different models but I prefer the suv. It a better ride and its not expensive as some may think. It has everything I need. Also, the features are awesome. The entertainment system is the best Ive ever had. The dvd play has great picture quality. The interior is excellent / and the heated seats come in handy during the winter months. Passenger capacity is good too. I dont have but one child and she loves the fact that she has all the backseat room to herself. The driver side is very comfortable and roomy as well. There are many differents upgrades and personal options which is the package I brought. The body model is great but I dont like the newer models body style.

Unfortunately the 2011 excellent DTS Cadillac we owned was in a head on with a loose horse and my husband was killed and me suffering injuries for 3 years. Needless to say that Cadillac was totaled. It was my mother’s day gift from my love. To top that in 2 months I lost my only grand daughter and her 3 year old girl in a horrific wreck roll over auto accident where they drowned in the bayou of Louisiana. It was so devastating to where all I wanted to do was die. Then 2 weeks later lost 3 very long time best friends in weird tragic ways.Rented a car for 3 months then found this incredible awesome 2013 Cadillac XTS 4. Only 6,000 miles from previous owner. I was happy to say the sales rep got me through to the purchase and it was my Miracle Car. I have loved it with all my heart and had more compliments than ever on an auto from young kids to people so old they could hardly walk with their canes or walkers. It is an absolute beauty.BUT now... along with so, so many I found online with exact same problem, most threatening, suggesting or planning to file a class action suit, I too am so distraught because the CUE SYSTEM is OUT! It began (like most others) at the bottom level, then in short time, maybe 2 weeks, the entire system went out. NO navigation, no radio, no Sirius XM, which Ive paid a year in advance for. No car phone, no emergency contact info. The car was purchased as a luxury with all of this in it, but now it is NOT working! I suggested to the big online group to let’s ask Cadillac to do a RECALL since so many have or will have this same problem, trying to talk them out of a class action suit.I do NOT want to make a bad name for Cadillac as I LOVE the dealership, the SERVICE representatives and mechanics and the dept. Their services are the BEST ever! The salesman who sold it to me was the BEST ever. Im 77 so Ive purchased a lot of cars and dealt with a lot of salesmen! Will you PLEASE, PLEASE help me to get this CUE Infotainment Center replaced? I was told by dealership it would be a minimum of $1,200 and others were told up to $1,900.We are appalled that our warranties and extended warranties do not cover replacement and there is no fix for it. Warranties state that the only classification is RADIO and radio is not covered. Thanks for your help. Hopefully to assist me in pulling out of this deep depression and downhill slide with this all now happening on top of everything else. This system is really the only companionship I had when traveling alone.

I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I had read about the problems with the Cue system freezing up. I now have that problem, mine is frozen. I called Cadillac and complained about it, case # ** and asked if there was any recalls on this. I spoke to Ashley on 1/17/18 and she said that I should take it to the local dealer to see what the problem is. I told her that I did not want to pay 100.00 for someone to tell me that it needs replacing. Ashley told me that I may get some help from Cadillac to replace the unit. I dropped the car off on 1/25/18 for my 10am appointment, it took all day for the dealer to look at the car and in the end they told me that it needed to be replaced at a cost of 1479.00 and gave me a bill for 143.81.1/29/18 Spoke to Ashley at Cadillac and told her what transpired and told her I was not happy. Ashley said that she would look into it and get back to me within 72 hours. On 2/6/18 I finally received a call from Ashley at 10:31am at the time I could not talk and that I would call her back in an hour or two. I called back at 12:26pm left message to call me. On 02/7/18 Ashley called back and told me there is nothing they will do for me. I told Ashley that after owning many Cadillacs over the year and that we have two Cadillacs now, that I will never buy another Cadillac.

At 52,000 miles my computer screen on my 2014 SRX frozen up effectively paralyzing my ability to direct my cars operations. The new radio will cost 1,500.00 and is back-ordered for months. It seems to me, that this problem is prevalent and reflects a design flaw issue. This is the last Cadillac I will purchase.

Adding a follow up to my previous post regarding my CTS, the radiator blew the main hose right out of it and took out the transmission lines. The car has less than 60,000 miles, but because the warranty is up, Cadillac refused to accept responsibility for poor quality and a defect in the radiator. I paid $1,225.00 to fix the problem and put only 300 miles on the car before it was leaking transmission fluid. The GM garage sent a wrecker after the car (all the new parts were under warranty) and the problem they found was a defective new radiator. Everything needed to be replaced again! Interesting that this genuine GM part was defective, but Cadillac refuses to accept responsibility for the first one. I have read other consumer reports of the same thing happening to other CTSs. How many does it take for a recall to be issued and for Cadillac to acknowledge the problem?

On June 11th, I visited the Cadillac dealership and informed the repair rep. Marissa the issues I was having with my vehicle. These included my speedometer, my fog lights, and lastly my radio. When I picked up my vehicle after spending $1,100 ($400 in labor alone), it still was not functioning properly. I promptly informed Marissa that my speedometer was not working and she said to return, which I did. She left me with the impression there was no extra charge since it was not correctly repaired originally. How was this missed since it was placed on diagnostics? Nevertheless, I was charged an extra $100 in labor, inconvenienced and dissatisfied with the outcome and decided to meet with service manager, Mr. **, for a better result in regards to the labor. The only thing he could provide me was a provision for the future but nothing for now. He even informed me that the speedometer was a recall issue that I never received and he could not or would not rectify this either. I am a long time customer of this dealership and am insulted by the way I was treated.

2014 Cadillac CTS trunk issue - Trunk doesnt open at random times. Dealer in Vero Beach, Fl has been unable to solve the issue. I cant trust the car. Would never buy another Cadillac. Two times I was unable to retrieve my golf clubs and unable to play and missed my tee times. I will never put groceries in the trunk.

Do not waste your money on the Cadillac ATS!!! Ive had issues with this car since day one!!! Everything from weather strips not being seated properly to my check engine light going off for the 6th time now for an emission related problem which they cant fix!!! Car only has 14,000 km on it...p2096 code keeps going off!!! Asked for dealer buyback but refuse to cooperate so Ive started the arbitration process...once complete and theyre ordered to buy the car back ILL do business with Ford instead!!! Terrible customer service and lost me as a client!!! Good job GM!!

Cadillac is a luxury brand everyone will love. They combine good looks with advanced technology, great craftsmanship and reliability. They transform every drive into a masterful experience. They have coupes to sedans to v-series to crossovers to SUVs. You can personalize almost every aspect of your vehicle, from the color to the wheels to the trim. Also, you can personalize the floor mats to the sound system, from media system to navigation. The escalade can carry up 7 people. The front and second-row seating have captain chair and then the third-row seating is a bench style which will fit another 3 passengers.

I have extremely frustrated and disappointed with my 2013 Cadillac SRX. We purchased with 28,000 miles and one previous owner. Around 42,000 miles the CUE system stopped working on the bottom (radio) buttons. I called the local dealership and brought it in to have it looked at and they said they could not detect a problem. Around 51,000 miles the entire CUE screen stopped responding. I called the dealership again and they told me to bring the car in. I did and they told me that the whole CUE system will need to be replaced. The cost would be $1,400+ for parts and labor. Since my warranty expired at 50,000 miles they said it would not be covered under the warranty. I asked about a warranty if I were to replace the part and they told me it was 12,000 miles/12 months.I contacted Cadillac directly after speaking to the dealership to see if there was anything they could do since the problem initially started before my warranty expired, they said there was nothing else they could do and that I would have to pay to replace the CUE. I am not willing to spend $1,400+ to replace an item that Cadillac will not take responsibility for and fix. I will just have to replace the CUE system again in another 40-50,000. This is very upsetting that Cadillac was not willing to make this situation right or fix the ongoing issues with the CUE system. I am extremely disappointed in the money I spent on this car and the lack of customer service.

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

I have a 2013 ATS with 85k miles. 2.0 L turbo engine blew. Worked with Cadillac customer cares for three weeks to try to get something covered. Assigned an advisor “Shaneva”. I called several times over a three week period, escalating to a supervisor twice without so much as a return call. Finally after 3.5 weeks Saneva called me back to tell me I have to pay 3.2k for a replacement engine. This is a premium vehicle only 5 years driven and barely paid off that needs a new engine and the company will not cover. Poor customer service (no return calls sent to voicemail multiple times, escalated to supervisor 3 times without return call); shoddy product (multiple TSBs on blown 2.0 L engines, known defect); even though a known defect they still don’t stand behind their product. I was once an engineer for GM, both parents retired from GM, and I have purchased or leased a dozen GM vehicles but this ATS is the last. I will now be paying the 3.1k, drive it a while and go look at Mercedes and BMW.

I have severe scratch/scuff marks on my black SRX 2012 from the door moldings rubbing against the paint on inner door frames. This happened within three months of owning the vehicle. The dealer in consultation with GM engineers tried to soften the moldings using Kry-tox lubricant and polished the existing scratches out. Within 3 weeks the problem is back.I am now in discussions with main GM office for a more long term solution. They are suggesting 3m tape but this product peels and yellows over time and I feel this is just a band aid solution. The company that does this in my town stated this to me as well. They have not agreed to putting new weather stripping on, which may not be the solution either. But they have commented that this design flaw will be addresses with future models. Great, but this does not help me...! I dont know what the answer is, but they do not appear to be that worried that I am disappointed in paying big bucks for something that is not the quality that they lead customers to believe they are paying for.If anyone has this vehicle, please check this as it is not that apparent on lighter color vehicles. I also had rust already on the cross bar under the grill, and this had to be repainted as it comes from the factory with just a coat of primer! The dealer said not many people would notice this issue but check it out. Please comment if you have had any of these concerns. Will never buy another based on this experience. You are paying for the name but not the quality, and this is not fun!

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

I purchased a 2004 Cadillac SRX last week from a dealership that did not offer a warranty. That was not the issue, considering the car seemed to be in great condition. A few days later I noticed that my Stability Control sensor repeatedly appeared on my dash, warning me of an issue. After doing my research online in regard to the issue, I noticed that this is a constant pattern for the 2004 SRX and many thousands of owners have complained with no resolution. This is a driving hazard because the car veers out of control and the breaks lock up at speeds over 50 mph.The forum discussion also mentioned a family that was killed as a result of this issue. They also mentioned numerous accidents and near accidents as well. I also know that GM is aware of this issue because they monitor the forum site and have responded with canny and inconsiderate responses to some of the comments made. The sad thing is that this vehicle has never been recalled for this issue.Essentially, I am not blaming the car dealership in regard to this issue. However, I am holding GM responsible for not correcting this highly dangerous defect years ago. I am surprised that this car is still on the road after reading all the horror stories. Thank you for your time and I hope this can be resolved before another innocent person is killed behind a companys irresponsible behavior.

I bought a 2010 Cadillac SRX June 2012 with 62,000 miles. Biggest mistake of my life. After paying almost $43,000 for a luxury car you expect getting your money’s worth. I should have taken the legacy deal being offered for my QX45 Nissan Infinity from the dealer across the street But my hubby convinced me to BUY American. One week later the hydraulic for my tailgate almost knock me unconscious. That was $150 out of pocket for it was a supposedly As is sale. Dealership had forgotten about the 10 point pre-inspection he had bragged about. They promised replacement for the scuffed wheel wells was also almost a no go. The salesman had developed an amnesia issue. That should have been an indication of future and my still on-going issues with my car. Alexander of Oxnard and GMC refusal to recognize my issues with this very expensive LEMON. Two years later my woes had begun. First, dealer’s insurance company was unable to locate my extended warranty to cover the issue. How convenient. After purchasing another 2- year of coverage, my warranty was found so now I had an overlap of 3 months, but with another contractor. Two different companies. I have lost count of the number of hours Ive spent taking in my car because of dropped phone calls, radio not working, incorrect direction by navigation system, or my car cutting off and refusing to restart. The constant failure of the navigation system which is link to the radio is usually an indication my car will fail to start in the next weeks. Now I am skittish about plugging my iPod into the car’s system. Navigation/phone systems refuse to save local addresses and phone #s. Alexander recommended replacing the navigation/radio system for a hefty $800. After much discussion it was reduced to $350. Im still refusing to pay out of pocket. Neither GM nor the dealership can explain why I should pay out of pocket for this much noted design flaw. Oh let me not forget to mention I cannot take my car through a car wash. It would be necessary to get a jump in order to leave the parking lot. I read where another SRX owner has the same issues. Now I am in the process of submitting documents to be reimbursed for towing fees, a new battery, and the initial labor cost for troubleshooting cars problem; problems stemming from design defect that GM was already aware of. I am still hoping GM will do the right thing and replace my radio and navigation system free of charge. This citizen will not ever buy GM again. Going back to Nissan.

I have a 2008 XLR with 2 years warranty outstanding. The nav system has been replaced 3 times in 22K miles. Now it does not work because it needs a new east coast disc. The discs are on national backorder, which means that Cadillac has no idea when, if ever, new discs will be available. GM has no control over its vendors is a direct quote from a head office representative (number and name available on request). I believe that Cadillac knew in 2008 that there would be no replacements since they stopped offering 2 yearly disc updates in the sale price of the vehicle. I was offered 300 minutes of On Star or 2 years of free oil changes, but would still leave me without a nav system.Can anyone swap an east coast disc for an unused west coast disc? Good luck with that was the response to the suggestion that a class action suit might get a better response. Ive had Caddies for the last 40 years. What will I get next? A BMW, a Lexus or even a Lincoln?

I bought a new 2011 Escalade ESV. The rims are rusting and flaking, and the chrome trim package is rusting. Cadillac and the dealership’s response is that its from chemicals put on the road and its not their problem. My Escalade never is dirty. When I drive on snowy roads, its washed immediately. In 45 years of owning vehicles, Ive never had a vehicle with rust problems. I bought an $82,000 Escalade. I have rust issues and I have lived in snow country all my life so I know all about chemicals on the roads. This is my last Cadillac. Dont make the same mistake I did. Stay away from Cadillac. I thought that at least Cadillac would come back with an offer to replace rusting rims and trim at their cost or a discounted price. They made no attempt to rectify the problem. Cadillac customer service very poor and Cadillac is not concerned about your problems.

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

Shortly after buying a new 2013 ATS the CUE went blank and stopped working. Because it was under warranty the dealer replaced it. Not long after the warranty expired, the screen cracked looking like a spider web. It will not work to touch, it changes functions automatically and the Bluetooth wont stay connected! I loved my car and would have bought another Cadillac in a minute if this hadnt happened or if Cadillac would replace the using. Their lack of commitment to making it good has lost me as a loyal Cadillac owner. Im looking elsewhere for my next new car.

I love Cadillac and the style, innovation, how it feels to drive. All around class and statement of character. It’s the only car I’ve driven the last 10 years.

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

Cadillac has luxury cars in various models. They have a convertible and a truck that converts into an sports utility vehicle. They have a lot of colors and distinctive features you can see from a distance. They also have a nice resale value. We have owned 4 Cadillacs. They are very roomy, quite luxurious and comfortable. We drove ours to Florida several times and its a very smooth ride. I would recommend one to anyone.

There are many variations of Cadillac and all of them are premier cars. They are very comfortable to ride in. The car that we own is bright red and it has several added options such as heated seats in the front and the back, a heated steering wheel and back-up sensors. It has a sun roof and a CD player. It has the ability to save the settings for the seat and the pedals for up to two people. Also it has push button start. It has a large interior and has room for two people in the front and three people in the backseat with enough room to be comfortable.

Its a BMW with nice big wheels, a good engine, runs 15 miles, has nice beautiful windows. Gas is good. It runs really fast with a high speed limit. It is the color red with some white in it. Red cars are the best. Has a nice big stereo. However, it will need a lot of work like nicer, better, big wheels, more windows, and a different color would be nice and a better stereo, long distance and more miles. The miles could be better with more room for a bigger family. But the capacity of this car is good. It was really good experience.

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

I had a superior buying experience with Cadillac. They are best in class. They have roomy vehicles for multiple passengers to ride in absolute comfort. They offer the right amount of vehicles to chose from. Ranging from traditional and luxury vehicles for everyone and some of the most eye-catching designs on the road. They also offer one of the largest customizable selections in the market, everything from GPS to the color of your interior and exterior. They make a vehicle for everyone.

In February 2018 I bought a used 2006 Cadillac CTS with 78314 miles on it. Had it 2 days and cylinder 1 started missing, took it back and they repaired the problem. No cost to me. On April 1st Easter Sunday I was driving to my familys home in Rosedale MD about 50 miles from my home. About 23 miles into the trip I looked in the rearview mirror and saw nothing but white smoke so I pulled over to the shoulder of a busy highway. Once I stopped the car, turned it off and popped the hood I saw fluid pouring out of the bottom of the car. Started the car back up to move it further in from the line of traffic but when I put it in gear it wouldnt move, turns out the fluid was Transmission fluid. Waited 3 1/2 hours for a tow and never made it to Easter Dinner. The next day I was contacted by the service station to tell me the transmission line going to the cooling radiator unit had blown and both the radiator and line needed replaced and that was gonna cost $850. So within 2 months car has been out of service twice. Not happy with Cadillac at this point as they will not stand behind any of their flaws in their cars. You would think a high quality name like Cadillac would want to keep their reputation good. I guess my next high quality vehicle will be either Lexus or BMW. Sad Cadillac doesnt have better management who cares about their reputation instead of them just getting a fat paycheck. Cadillac its time to rethink your corporate structure!!!

Beware of obstacle to knees, causing personal injury upon entering and exiting the driver seat of an XTS. I have injured my knees twice and it is a bad painful abrasion. There is a protrusion above the speaker on the door liner where it integrates with the dashboard once door is closed. The injury is complicated by the dynamic force in which you enter and exit a car. Cadillac should clear the space allowing for swiveling leg rotation. Cadillac needs to protect its drivers and correct this design flaw. Yours truly, sore knees

Bought my 2013 SRX off the showroom floor. Love it, my wife drives it to work and it is garage keep. After 30,000 had to have a new battery. When the warranty ran out in July 2017, the next month the CUE system locked up and the dealer wanted 1400.00 to replace it. Then I argue and beg that I am only two months out of warranty, then they replace it for 325.00. So I did some research and found the company that makes the CUE system (Infotainment) and contacted customer service who gave me a additional warranty on the system til 2022 or 123,000 miles. Now my heated seats do not work, I am a retired GM employee of 36 years and getting disgusted with this car. I drive a 2000 Cadillac STS 97,000 miles six CD changer still works along with the radio and the heated seats are hot. All four.Updated on 01/09/2018: As stated in my previous review, I purchased this 2013 SRX off the showroom floor. And now after 50,322 miles, garage kept it is falling apart. At 30,000 new battery, 48,000 replace CUE system and now the heated seats do not work.at 50,322 miles. The Cadillac dealer wants 900.00 dollars to fix. The passenger side worked the night before I took it to the dealer (Delaware Cadillac) and now neither works. Initially the service advisor told me 1600.00, but after discussing the problem with GM, they decided to pay 50%. If they are having a problem with the heated seats it should be fully covered. I am not happy as being a GM employee of 36 years. Maybe time for a change.

Cadillac goes the extra mile in making sure you get the most value for your car. Anytime I ask I get a return call, and ask if I need rental etc.. Cappellino Cadillac on Sheridan Dr. in Williamsville is great.

Cadillac offer coupes and SUVs that has some of the top technology brands. They are amazing, sleek and modern which can accommodate anyone’s needs. The dealerships do a wonderful job at upgrading and detailing your car anyway you please. Cadillac is known for having some of the most spacious vehicles that can accommodate the smallest to biggest families. Any family would be proud to own this brand for its reliability.

My 2015 CTS had the Que radio go out 6 months ago. It went out again 2 weeks ago. Today they (it was on back order) replaced the radio. To my dismay as I leave the dealership and start driving I notice the display went out again. I called the service advisor and he’s trying to tell me that something is interfering w/ the power of the car. He says it had to be my radar detector. What a bunch of crap. He also said bring it in but if the radio is out again they will not replace it. What kinda crap is that.

I purchased a 2004 Cadillac SRX with 98000 miles on it! It has no AC and since Ive had it Ive had nothing but problems. I check the computer and ran my codes and it came back for massive air flow sensor, throttle body position sensor, and traction control sensor. I replaced everything but the traction control sensor and Im still having the same problem! It has a rough idle from time to time where the motor will say reduced engine power and the car will rough idle and cut off so then I would have to put it in neutral or stop or park and turn the car off and turn it back on. Traffic control Would go off all but the check engine light will still be on. Sometime to check engine light will stay off and a run just fine but then when Im traveling down the road both lights Would come on and the car Would shut off. Really really really dangerous. Can anybody tell me what the problem is with the car????

I love the car. It is very reliable, a great brand, and very affordable. I am happy with the choice I made. My friends always tell me how nice my car looks. You dont have to change much of the features because they are already stylish. I didnt do much upgrading on my car because I didnt have to but you can do a lot of upgrading if you wanted to. You can afford most of the upgrades and most car places do have all the parts. Though the back is a little crammed, the passengers always compliment how comfortable the seats are and how nice all the features are in the cars. I would recommend it to my friends and family.

There is a saying that “car salesmen are the worst people in the world”. Now that may not be true for all of them, but that saying runs true for the salesmen at Delaware Cadillac. I will try to make this as short as possible, but I wish would have read something like this before I did business with that devil dealership. I had an ATS and made the mistake of leasing the vehicle its first year out. It was nothing but problems, so with 6 months left on the lease Michael ** at the dealership said he would get me out of lease and into a new one. I did not want to do this, but the tires were shot on my original ATS so I caved in. Now that being said, all I asked for on the new vehicle was normal non garbage run flat tires. Well I did not find out until a year into the lease that ** gave me a vehicle with run flat tires. When I called to discuss this he said “it was a mistake in the paperwork and I could bring the car there (an hour away) and they would fix it. He wouldn’t send me to my local dealership because they save money on the parts. I also had the cue system break and it took almost the entire summer to get the part in and working again, so basically went the whole summer without air conditioning. Lastly ** tried to get me when I turned the piece of ** car in. The vehicle came with 4500 miles on it and I was allotted 15k a year. ** explained to me that I could turn the car in and the original 4500 miles wouldn’t count. Well when I turned the car in the evil devil piece of ** Mike sent me a bill for $700 of over mileage charges. I had to get a lawyer involved and General Motors ended up seeing it was a scam and I did not have to pay, yet they wonder why people go crazy. I have waited almost 5 years to write this review, karma will come around and get ** back, I hope he starves but this review is a start. If I can stop at least one person from buying or leasing from this dealership then I have done my job.

For a top end luxury car, this vehicle had numerous problems, including drivetrain, cosmetics, and more. Additionally, value decreased rapidly. A positive, Cadillac did repair everything, no questions asked, while under warranty.

Back in 1996 I bought the most beautiful Concours Cadillac, fully loaded brand new. After warranty went off the car started giving me problems. We have taken it GM Cadillac repairs, they drove it on streets and the same thing happened to them. Car stopped running. They saw it about 3 times and never found the problem. Now GM recalled many cadillacs with the same problem. How do I write the Big GM company. They are claiming 2015 have starter problem & I believe mine is too. What should I do. I want to keep it, I love it.

I bought a car from our agency in Dubai Liberty. They sell GM Motors cars. I bought a Cadillac CTS 2011 V6. In the beginning, the car is great and without any problem. It’s the best car I ever drove in my life and I gave it as a gift for my wife. She was more than happy to have a CTS. She drove it till the first service. We took it to the service in Dubai (Garhood branch). After the service by 3 weeks, we were coming from Abu Dhabi to Dubai and driving at normal speed of 130 km/h, then suddenly the we heard a bomb sound and a smoke coming from the engine. Thank God we stopped and no one crashed us from back. The street was full of oil from the damaged engine. We called the street help and then we took the car to the service at Garhood branch in Dubai. And after a day they called us and said, “Sorry, the engine is damaged. We will send an approval to GM mother company to change the engine. But we don’t want to repair it because it wasn’t our mistake.” The car must be changed and they ignored me. Kindly support me in this.

I have a 2013 Cadillac ATS and my CUE has been replaced probably 10 times. There were a couple of times it was replaced over again in the same month. Of course my car is not under warranty anymore but shortly after the last replacement my warranty expired and only choice I had was to pay out of pocket. The cost is no less than $1200. Cadillac needs to have a lawsuit placed against them including all of their used to be loyal customers that are experiencing the CUE issue. I will never buy another Cadillac... GM has no integrity. I can’t even listen to music in my car now because I had my battery replaced which of course resets all of your settings so my radio just makes the static noise because I can’t touch the screen to put in on an actual station. I HATE CADILLAC.

With a wide variety of models to choose from. Has a smooth ride while being able to pamper myself in luxury. Also dependable reliability within the CTS and GTS. Sleek, aerodynamic shape as well as a stylish interior brings luxury to the forefront of automobiles. Brings technology and chic together, and ahead of its class. From heated seats to a high-tech navigation system, you can customize your dashboard to suit your needs. With room for four passengers and driver, drive in comfort. This spacious cabin makes each drive pleasurable for all passengers lucky enough to be inside.

I have a 2013 Cadillac SRX. Right at 52k, my cue touchscreen started not working and then eventually stopped working altogether. Now I cant change the radio, pair my phone, control the AC, set the safety features on the car. Brought it to the Cadillac dealership, $150 diagnostic to tell me I need a radio control unit. First they say GM will offer some cost assistance. 7 weeks later the RCU is still on back order. After several complaints to Cadillac they say its the first that they heard of it. Yet there are so many back ordered because they are failing at an alarming rate. Cadillac stills holds the line that your warranty expired and you are on the hook. I hate Cadillac. I used to love the car and my Cadillac user experience sucks. Looking for an answer.

We bought this car used in 2013. For the most part, we have been satisfied with the car. Wish trunk was bigger. Mid 2014, begin to have problem with key getting stuck in the ignition and could not remove it. If I turned on and off several, would eventually come out. Had to be careful to make sure everything was turned off (radio, heater) or battery would be drained if left very long. Gas gauge would register empty. Received a recall in September 2014. Took in and they could not do anything because the key was stuck in the ignition and they could not get it out. Took in the next week and something was done the keys. The following week, the key again stuck after returning from grocery. Forgot to go back out and try to get out. The next morning, battery was drained, called for jump start. Could not jump. New battery purchased in November 2014. Had to have car towed to GM dealer on Friday. Had to call on Monday to see what status was. Nothing had been done. Electronic control module was replaced as no communication could be made with the car. Cost, $693.00. Was advised that there could be other issues that occur after this. Anyone know what these issues could be?

During the last 18 months, I have had to replace all four (4) of the window regulators on my 2004 DeVille. The one on the driver’s rear was replaced on 6/17/10; that on the passenger front on 9/30/2010; the driver front window regulator was replaced on 12/31/10; and the passenger rear’s regulator was also replaced on 1/22/12. This would almost be funny if it wasnt so sad. This is fundamentally a quality issue with a supplier or a product specification issue with Cadillac. Either way, to have something like this happen to a Cadillac and 3 of the 4 within 6 months, makes me question Cadillacs commitment to overall product quality. To make matters worse, when I called Cadillac and opened a case requesting some recompense, they simply offered the canned response: “off warranty, too old and too many miles for us to be concerned with.” Well, they may have gotten the benefit of the parts sales thru the dealer (this was almost $600/regulator), but I will not buy another Cadillac. Too bad, this was my 3rd.

2014 Cadillac XTS4. Owning this car has been a nightmare. I have had constant problems with the CUE system and the suspension. It’s ridiculous that GM and their dealerships know that there is a problem with these vehicles but want us as owners to foot the bill for their craftsmanship.

Escalade ESV is a great truck to own. It is great on gas. I dont like giving a lot of rides so I like the fact that it only sits four. I also love the paint job and the leather interior. The radio is modern and I can use all of my wireless or Bluetooth devices with no problem. You can upgrade your truck to include many features like a better radio, side ramps and twenty four inch rims. You can also get an alarm package. I would also like to someday purchase the new Coup de Ville.

2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didnt know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why cant GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? Its not rocket science, its just a piece of plastic that was glued on.

Cadillac offers some luxurious models from the low end to the high end luxury market. Their cars are all powered by GM Powerplants which are US made. They have very sleek body lines and all the technology on the inside to compete with the higher end cars such as Mercedes, BMW and Lexus. They come with various engine upgrades with different horsepower. Each car can be upgraded with different interiors and wheels with luxurious leather seats. Most Cadillacs hold 5 passengers comfortably with plenty of legroom. Front and rear passengers also usually have the access to heated and cooled seats.

General Motors has extremely horrible cars. Now that I am reading their reviews, I am appalled and disgusted. I have a 2006 Cadillac CTS, my car has just reached 70,000 miles and now the timing chain needs to be replaced. I admit my car has been in an accident but I spoken to many professional mechanics, even ASE certified mechanics. And they stated even with the kind of accident the car had, it would not affect the timing chain. If the timing chain is worn, it is because the manufacturer. They stated to try to see if the manufacturer will try to give you a goodwill warranty because they are noticing a big trend of Cadillac CTS coming in with timing chain issues with low mileage. I called General Motors to see if they could do anything to help, and they said they will call the Cadillac dealership in my area. After basically harassing the dealership, calling them a million times, I finally went up there. The service advisor stated that GM will not do anything because my car has a salvaged title because it has been in a car accident. Thats a dumb ** reason and a pretty bad cover up if you ask me. So they told me to repair my car would be close to $3,000... Why on earth should I or would I pay that. General Motors is getting over on their customers and stealing their money and personally, I am not going to take this from them. I will be contacting a lawyer for them to conduct an investigation with General Motors because I know there are others with this same issue. They want to get people out of thousands of dollars. If I have to continually fight with General Motors for them to get a recall, I will spend several hours a day calling, emailing, and contacting whoever it is I need to contact. If they are going to continue to put out garbage cars, then they should go bankrupt. I believe if enough people come forward with their garbage GM made cars we can file a CIVIL case, and I wont stop until something is done. Either GM make a recall for timing chains in all Cadillac CTSs ... or they can face a lawsuit and end up in bankruptcy. Either way I will not stop until something is done. I would not recommend anyone buy a Cadillac or for that matter any GM car... let them go bankrupt and out of business. Save people their money. I will be consulting a lawyer no matter what the cost. General Motors is a get rich scheme and they will be stopped. Everyone involved and that has invested in General Motors will take a loss since their customers have to.

The low beam headlights are so dim they are useless. New bulbs do not help. Forced to drive with high beams. Faulty designed headlights. Numerous complaints with NHTSA and Cadillac with no fix. Several lawsuits have been filed over the SRX headlight issue across the country. These cars are dangerous to drive at night.

2002 Eldorado - Bought it used with 18,000 miles on it in 2004. Runs fine and gets excellent mileage. It is the most economical Caddy I have ever owned. Of course I keep it serviced as I have with all of them. I still have a 1983 Coupe DeVille Ive had since 1986. I rebuilt the 4100 engine at 141,000 miles. It has 161,000 miles now. I have a 1978 Seville, a 1986 Fleetwood Brougham, and a 1984 factory Limo. All run fine, no issues. I recently sold a 1984 Fleetwood Brougham. Storage space is getting to be an issue. I only have a building large enough for 12 autos. Some of my drivers are other brands. I am not fond of the new bodies so I keep my old Caddies and drive them wherever I wish. When I need a mechanic I use certified individuals, no shade tree men. Wish you all could have the fortunate experience I have enjoyed with my family of old Caddies.

I have had nothing but problems, after spending 50,000 dollars on a car, you would think it would be a nice car. CUE UNIT IS DEFECTIVE!!! The dealership says a hard reset will fix it, but we have had them do this 2 minute hard reset to our C.T.S and it still does not fix the actual problem. They need to recall this CUE system. I know they have a major problem in all the models of Cadillac. But they deny it. Im so upset with this problem!!! Can anyone help us!!!

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its 150,000 miles and mostly highway miles. Further, its always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the drivers side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now. I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that Im willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.

I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.

Cadillacs models are all really cool and I like them and I wish I could buy them all but I cant because who has that kind of money? I drive an escalade which is a huge vehicle with lots of space. It has got a rugged design which I like a lot and it makes for good business. It is a very huge car and can seat 7 people which is enough for birthday groups, road trips and all sorts of crazy adventures. So I really really like it and I hope it is a feature they do not take away because then I would be sad.

Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.

Cadillac is an awesome brand. It has been around for years . And they have about 5 or more different brand, 1 is Cadillac deville Cadillac Escalade. I love it. It has so many features. It has Chrome wheels, wood grain on the dash. It has a nice system, tinted windows, all leather heated seats, cd changers/regular radio. I got all the windows blacked out with tint. I put 2 12s for my system and thats was all on the upgrades. Also I got new carpet because I didnt like the color it came with. This car is very spaced. It had a huge trunk space and at the back you could fit about four people but in the front only 2 because there is only 2 seats.

Cars come in varied price ranges, sizes and looks. Its Perfect for any type of driver or family size from single to large multiple child families. Luxury options include deluxe seats with power controls, heating, cooling, lumbar and more. Dash controls include additional components on the steering wheel so you dont have to remove your hands from it while driving. Upgraded stereo systems include Bose surround sound, CD changers, mp3, Bluetooth, video, GPS and more. Additional controls in the rear of the vehicle for passengers makes it easy for multiple passengers to watch/listen to different levels or videos. Depending on the vehicle chosen, seating arrangements range from 2 passengers in the coupe to 9 passengers in the extended escalade. Removable 3rd row seating also accommodates pets or storage.

Well beloved Cadillac and GM owners, we all bought into the American dream and were betrayed. My story is exactly the same as everyone else. Radiator blows out of nowhere. I was told I was liable for the damages. Dex coolant issue. Im distressed to hear the exact same thing has happened to several others. I told the service center manager to cut his ** and he sounded like he was about to have a nervous breakdown. I am glad to see others testimony; however, Im disturbed because its like deja vu.People need to stop lying down on these issues. People (GM) need to be held accountable. The government needs to listen to the people about GM. Our economy is going to collapse if people believe they are being betrayed simply for buying into the American dream. This is not the way to instill buying confidence in the American consumer. Toyota, Acura, Honda, Mitsubishi, okay. But in the immortal words of Woody Harrelsons character in Zombieland, You dont ** with another mans Cadillac.Protest to your local dealership, throw hundreds of business cards/flyers across their lots with statements of your experience. If everyone has the same stories, it will pick up attention. Post Facebook articles or comment on fan pages (there are a few). We are not complaining about our government or other free services and I know none of us expect a handout. We are complaining about being lied to for being hardworking, taxpaying, American car owners. However, in the end, we are suckers. Buddhists, Communists, etc., have warned us about the trappings of consumerism and that we were being sold a bill of goods. As much as it kills me to say it as an American military veteran, maybe they were right.

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 with 96,000 miles on it. I’m a diehard GM man, my father was and my son is. I own 4 GMs at the moment. I’ve been reading these complaint issues, and as much as feel for the people writing them, my car has been running perfectly. I’ve replaced the HUD light as soon as I bought knowing it needed. Later, I replaced the AC Fan motor with an OEM unit and a new battery again OEM just recently as the vehicle had remained in a car storage unit for a year here in Ft. Lauderdale.The car does have a vibration between 64 and 72 MPH and seems to perform best at 80 MPH including best MPG. I love my Cadillac and maintain it to like new showroom condition. I need to replace the turn signal flasher at the moment, but just consumable items. I also noticed the relay for the starter is somewhat discolored due to heat and will replace it before anything happens.

I have owned Cadillacs my whole life, used to be a good car back in the day, Now I think they are made in China. In my yard I have now a 2001 DTS, a 2006 DTS, a 2008 DTS and my latest a 2013 SRX4. I bought this car at TnT moros in Lumberton NC with 77k miles, bought it on a Saturday in Feb and on Monday the cue went out. Since then it has started to spiderweb so you cannot even read it. I have been a loyal Cadillac owner for over 50 years but I am done now. I will start looking for an Acura. Anyone interested in my Cadillac collection, let me know. I will sell them all very cheap.

I bought a new 2016 Cadillac CTS a bit over a year ago. The car is a damn good looking machine. However, it’s also been falling to pieces like a cheap piece of junk. The leather interior has already started delaminating from the doors, the heater won’t work, the cue system has gone haywire and a multitude of other serious problems for a new car to be having. I’m disappointed that Cadillac’s quality turned out to be so shoddy. However, dealing with Cadillac as a company has been absolutely infuriating. I have been trying to get them to do the warranty repairs for over six months and they have been absolutely impossible to deal with. They do not stand behind their product. I’ve wanted a Cadillac for a long time and I was really happy the day I bought it but now that I’ve owned one and had to deal with their poor quality control and abysmal customer service I would absolutely warn anyone considering buying a Cadillac not to. Cadillac is a sexy car with some prestige associated with its brand but in reality it’s a poorly made car with one of the worst companies I’ve ever had to deal with.

I purchased a 2015 SRX with $13,000 miles on it. Within the last six months, the CUE screen wont work on the bottom, the wiper fluid motor stopped working, had to replace a fuel injector and just yesterday the motor on my right passenger side window went out. I drove to work in the pouring rain with my window partially down. I have had several vehicles in my lifetime, but this is by far THE WORST! These cars are not cheap but they sure have all kinds of things go wrong with them. I will NEVER buy another Cadillac!

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

I own a 2011 SRX and at 77,000 Km. I noticed a humming noise coming from the rear of the car. It sounded like an exhaust leak as it varied with acceleration. I took it to my dealer and it was found to be a worn left wheel bearing. It was replaced at no cost to me. The same noise started to appear again at 88,000 km. I returned to the dealer with the same complaint and this time it was deemed to be the right rear wheel bearing. But this time since the vehicle was past the 80,000 km warranty it was going to cost me about $500 to repair. I argued that it should have been replaced with the original complaint and ended up paying for labor only $200. Is this normal for both wheel bearings to wear out with this mileage?

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.

My son graduated from college last month and was lucky enough to find a job prior to graduating. He bought his first nice car, a beautiful 2005 STS Cadillac. We noticed that the car was burning oil. In 4,000 miles, the car went through 7 quarts of oil which is unbelievable for a car with 62,000 miles and had been serviced 36 times by Cadillac dealerships according to the faux report. The dealership tells us that the car needs new pistons and rings. The cost is $3,500 to fix the vehicle. When we bought the car, it had a $1,500 guarantee if there were any problems with the car. They do this on different brands of used cars. I emailed GM Cadillac division and received an email that they were happy to help and would contact us the next day which they did. I explained to them that there has been multiple complaints about that model and that this was a defect and I would hope they could help my son with the cost of the overhaul. The second person I talked to told me that the most they could help was the $1,500 from the dealership like they were involved which this was already offered from the lot where we bought the car. I then asked for the supervisor whose name is Roy. I told him that I have never heard of a car with 66,000 miles going through 7 quarts of oil in 4,000 miles and especially a high-end car. The bottom line is he said there’s nothing he could do about it. I realized that there is probably nothing that can be done but I am in customer service for a large company and cant believe that they offered no help especially with social media nowadays.

Cadillac ELR Electric is absolutely the best car I have ever had and even now, I own 12 other cars. Being that is electric, makes all the difference since I put gas once a month since it runs a generator engine that charges the batteries. I am saving SO much money and have not had one simple issue in the last 4 years. I love my Cadillac.

Cadillac had a few styles to choose from sedan, sub, etc... The options and abilities are the best way Cadillac varies from other vehicles. Their design clearly demonstrates superior vision in luxury automobiles. The car I bought looks very modern, but classy. Its very roomy and comfortably sits 4 men for trips across the state. It is not a boat like the old Cadillacs, but still is very comfortable to travel in. It looks best in black in my opinion and the interior is beautiful. There are so many options to personalize Cadillacs. Obviously you can pick the body style that fits the look that you want. Then you can choose from a variety of colors and interior options that are not available in most other vehicles.

2006 CTS - This is the very first Cadillac I have ever own. Nothing problems with this car. The transmission coolant lines blew out of the radiator causing transmission fluid to shoot over the road and white smoke came back. This car is a disaster and everything falls apart - the rear differential bushing excellent quick.

The seats on my 2013 XTS are very uncomfortable. Both my wife and I can’t ride more than 10 miles. The seats are too small, and we are not big people. I will not buy another Cadillac. They dont want to change the seats for more comfort. I have a 2005 Deville. Thank God for that car. If Cadillac would do something, I would be very happy. Otherwise, I will tell everyone about this car.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

I am a owner of a 2012 Cadillac SRX. My husband and I had started to notice our low beam lights getting dim to the point that driving at night is next to impossible without the high beams and we were trying to figure out how to come up with the money to get our vehicle’s lights repaired thinking it was just something that happened over time. Recently 02/24/20 we received a letter in the mail that GM was offering to reimburse customers up to 800.00 per headlight who had spent money out of pocket to get the issue corrected. Well my first thought was great we don’t have to worry about how we are going come up with the money because GM is acknowledging that this is an issue on their end and we could just take our vehicle to the dealership show them the letter and they would fix our lights. WRONG! When I called the dealership we were told GM would NOT pay upfront for our repairs although they are AWARE of the issues with the SRX’s headlights. They are only willing to reimburse after repairs are done which could cost the customer up to 1,600.00. So my question next was what if the customer cannot afford the expense upfront? GM’s answer was, SORRY WE CANNOT HELP YOU....I cannot explain how taken advantage of I felt, Shame on you GM. You acknowledge upfront the problem is moisture related issues causing headlights that you placed in these vehicle to fail but you will only reimburse those who can afford to have them fixed first on their own if then.... During research I read reviews where some people have been waiting months to get their money back. I am not sure what is going to happen in my case but for anyone reading this review please beware. It is unacceptable how GM treats its customers and their their regard for customer safety. I will NEVER purchase another vehicle from them!

I bought a new 2017 Cadillac XT5. I had a problem with the cruise control. It took 4 visits to the maintenance department before they fixed the problem. I had to take my Cadillac in because the fuel gauge would not work properly. I simply washed my xt5 and somehow it caused the door locks to not work. It cost me $575 to get it fixed. I called the corporate office seeking a refund and give Cadillac a chance to stand by their product but they refused. So, if you want to take a chance and buy a Cadillac....good luck.

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

Took my 2010 Cadillac SRX 81,000 miles. Dealership said I need new Timing Chain. The Chain has been stretched out of place. $1900.00 dollars to repair. GM has to know they have a problem with the Timing Chain on these vehicles. Talked with local repair shop who has seen the same problems with at least one other SRX. What a lousy car, will never buy another American made vehicle.

I have a 2006 Cadillac SRX. Its been a bottomless pit for ongoing repairs... Purchased with under 40K miles ... problems started immediately Within a month, CD player started not functioning properly (has Nav). Brought to the dealer. Repair: R + R head unit... cost $2500 + labor $2500...? You can buy a hell of a home stereo for a lot less!! All it needed was to have the laser aligned and it was replaced with some other unit from Cadillac (remember R & R no actual fixing here) so someone else has my used $2500 player that probably took about 2 minutes to realign the laser... What was I expecting for $2500?Very quickly found that the car uses a quart of oil about every 1000... Do you want to hear what the Cadillac tech told me when I asked him what should I do? He said, I recommend keeping a case of oil in the back - nice. The cars original sticker was $55K. The steering rack at 40K started to leak... R & R 1000 bucks later... brought home. Next morning, the AC Delco unit they put in leaked worse. They replaced it... Does that mean it was free?At 60K, the right front wheel bearings at $450. I cant tell you how many times Ive had to replace the right front directional at $125. Now I use my fist with a good glove and bash the directional and at least for a while it comes back on (Cadillac glove) - saves a few $100 every year. About 80K, the left front wheel bearing replaced... another $450 repair. Did you know some places on the road get almost $10 for a quart of synthetic Mobil One? Is that synthetic or pathetic? I lost track of how many quarts Ive added in 4 years...I actually had a pretty good stretch for awhile until last week... just turned 100k... Seems the timing chain loosened up, slipped a couple of teeth, valve spring broke, bent a valve and put a hole in the valve cover. $55K and the motor cant go 100K without detonating... As I write, the motor is apart waiting for GM parts (Please...cant we use some aftermarket parts instead?) This bill ought to be a whopper! Ive spent more money on this car for maintenance than the last 10 cars I have owned. Buy American? Buy GM? NEVER AGAIN.

Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in January of 2019 and it was the worst mistake. I have had to spend over $4000 in repairs within the first year and Cadillac has been of NO HELP at all. In fact, they gave me overinflated prices for the repairs and incorrect assessment of the issue.Firstly, my rear bearing went. Nothing to be done about that except to fix it. Repairs were just under $800. Next month, my lift gate failed and dropped right on my head. After moving out of the way and letting the lift gate fall closed, it refused to open again. Not manually and not with any of the power buttons. We brought it into a dealership and after a $70 inspection, they said it was fused shut and they didn’t know why. They quoted my $450 to break open the rear lock. On top of that $450 price tag would be a new diagnostic to see what the root problem was. The mechanic said it could be the module, the struts, the shocks or even the motor. With all that, I would then need to reprogram the module for another $150. As I was deliberating what to do next, the Cue system (the touchscreen where everything relies on) stopped working. I had no central control over heating, music, navigation or anything else, on top of no trunk. I took my car to a mechanic who boasted previous work for Cadillac to see what his prices were. He charged me $0 to open my trunk! He used the manual release hidden behind the tail light. Why wouldn’t Cadillac do that?? Instead they tried to charge me $450 for a whole new lock system. After that, he told me that there was a problem that plagued a lot of SRXs. The moon roof drainage lines, when backed up, leak into the trunk of the SRX (under the spare tire area). So, we checked and yes indeed, there were 2-3 gallons of water in my trunk. The lift gate module and the motor were both submerged. So, in the end I had to pay for the 2 new struts, new motor and new module. I now have to go back to Cadillac to have the module reprogrammed (as only Cadillac can do it). They are charging me $150 for that, and offer NO help at all. Unfortunately, there will be a real chance of it happening again, as there was no way to fix the drainage problem.To fix my Cue system, Cadillac quoted me $1400. This mechanic I went to and replaced it while I waited and only charged me $400. That’s a $1000 difference in this one aspect alone. My car is only a 2014. It has 86,000 km which is just outside their warranty period. Cadillac boast their comfort, their quality and their care for their drivers. Well I say BULL. When I bought a Cadillac, I thought I would have a quality vehicle that would last, while providing a comfort that my children and I would love. That did not happen. At all. Buying a Cadillac was the worst car decision I have ever made and it has cost me thousands of dollars and dozens of hours in repair time. I will not buy a Cadillac again and I highly discourage anyone buying a SRX. It is not worth it. Sure, its pretty but mine is the sourest of all LEMONS.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

Cadillac offers about 8 models, 2 crossovers and sedans. The car is easily recognized and you wont get it confused with other models. It has plenty of standard features and offers a lot of options such as all wheel drive and front wheel drive, special wheels, GPS, heated and cooled seats, accident avoidance and lane alert. Radio is very good and OnStar is great. Front seats have plenty of room but back seat is limited. Cargo space is good but rear seats fold and that you definitely have plenty of room. However, clearance for snow is poor and has a bad transmission. Would not recommend and Cadillac customer hotline is awful. They never respond and dont care.

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

Cadillac offers and includes very unique models. The one I purchased has incredible handling and speed. Its red and black with white stripes. It has black tires and white rims. It also has ornaments and tattoos. It has auto-pilot and TVs inside of it. Its personalization options are unlimited as are all the other cars Ive purchased. Ive upgraded the engine and the tires for a more rounded car. I recommend Cadillacs to all of my family and friends. Its price however is a bit unreasonable. Furthermore, the passenger capacity is not very good. You can only fit 2 people in the car including the driver. Id much rather have a 4 seater car than a 2 seater car. But it was an enjoyable experience.

First, I will start by saying that I LOVE my car...and this has been my 3rd Cadillac that I have owned...but I guarantee that it will be my LAST! I have a 2013 Cadillac ATS and as of last August (2017), the CUE System stopped responding to touch on the screen. Therefore, like thousands of others out there...I am unable to use the airflow controls (feet, face, etc) as well as the Navigation because you have to confirm your location ON THE SCREEN which will not work! Of course this conveniently stopped working just after the warranty expired on the vehicle. Of course the only option is to have the CUE system/screen replaced at a lovely price of $1,200-$1,500 and that alone is not a guaranteed fix. I have seen so many comments from other owners who have replaced this 2-3 times for it to only continue to FAIL!!! There are thousands of vehicles out there with this exact same issue yet GM has done absolutely nothing!!! Youre a huge corporation... Stand behind it, take care of the problem and maybe you will retain your loyal consumers. Do nothing and you will inevitably lose them.

I have been really happy with this car make and model (Cadillac SRX). Performance is wonderful, it is great on fuel economy and the price we got it for is superb. Also, the body style is sleek and modern and is a very pretty car that drives like a luxury Sedan more so than a Crossover vehicle. However, since purchasing there have been a few minor maintenance hiccups. Nevertheless, I love this car the most of all cars I have ever owned.

I had submitted a review in June after having been told by Cadillac that I was SOL regarding the issue I had with the OEM tires on my 2017 XT5. Fortunately, I complained to my dealer and told them I wouldn’t be back after my lease was up. The dealer intervened on my behalf with Cadillac and shockingly, they were successful where I had not been....I received a check for full reimbursement for the Continental tires I replaced the OEM Michelin tires with. According to the lady with the dealership that handles warranty issues, there should not have been an issue with Cadillac refusing my claim as there had been a Bulletin issued regarding the problem with the tires!! So...I have a decision to make....I’m happy with my dealer, but still unhappy with Cadillac! I will at least consider another Caddy, but not a slam dunk for me like it once was! I will also consider others as well! Remember when you bought a Cadillac knowing you were buying quality? Not so much anymore. One would think the manufacturer would figure that out. Regardless, I felt I should tell “the rest of the story”!

I like the sub while my grandma enjoys the Eldorado. I have driven both and its a good car experience. The appearance is one of the best qualities of these cars. I mostly drive one because of brand recognition. Mine is an older model that is holding up well on the road. Sometimes I wish they got better mileage though. But I am very happy with this brands passenger capacity. I went to swim practice and picked up 8 kids. I never upgraded anything on my car. I think the factory installed parts are satisfactory. However, I would like to take a reciprocating saw and cut a new moonroof in the car of mine but it seems like too much work. I wish moonroofs were standard.

I took my 2011 Cadillac DTS into the dealership for warranty repairs. The chrome In the 18in wheels is peeling after less than 3500 miles. The dealership said that I hit a curb. I am the only one driving the car. I didnt hit any curb and to replace the wheel will cost me $900.

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

I like the models that this brand provides. Their cars are easy to drive and take on the road to new places. I also like the many features that the Cadillac has and it makes for a really great driving experience. Id definitely recommend this brand to anyone who may have questions about it. The appearance of this vehicle is like no other. I like the current style of my own Cadillac. It is very brilliant and amazing to look at especially when its fresh and cleaned. But I really would like a more sporty look to should off on the road.I also like the various upgrades of the vehicle and the satellite radio and Beats studio built in speakers. This car is unlike any other car I have personally driven. The personalization that I got to add made my vehicle unique to me. The passenger capacity is spacious and I love the extra room. I have the SUV so I can pick all my few friends and go hang out somewhere. I can put the seat back and the person sitting behind me still has room to breathe. Its truly amazing. I am very happy with everything about this vehicle.

I purchased a 2012 Cadillac SRX with navigation package in February 2012. Upon first use, the navigation system placed me about 1/3 mile away from destination. I contacted the Cadillac dealer and they verified the problem. The dealer ordered a new navigation disk but the same errors occurred. The dealer tested the navigation system on other SRXs on the lot and all had the same problem. The dealer contacted the Cadillac representative who said that nothing would be done until the 2014 model year. I noted that the navigation system instructs the driver to make wrong turns which could result in a fatality if the driver was to enter the wrong way on a one-way street. Cadillac would not correct the problem! The Cadillac rep said that Cadillac plans no correction. If I learn of a fatality, I can document everything stated above.

Cadillacs are a huge investment. They require patience to deal with all the systems in the car and the maintenance not only of these items but also the wear items. All the modern conveniences are great but present a lot of learning plus trail and error. The comfort, power and prestige are all great but come at a cost.