I have a 2011, CTS, premium edition. At 30,000 miles, I had to have timing chains replaced! Never heard of a timing chain(s) going out that fast! Date of replacement was 10/7/2016. Glad I had purchased an extended warranty!! Over $1200.00 for the work!! And yes, it is a 3.6 engine. Acted like the battery was low for quite a while before I took it in for repair. As I had a new battery, I thought it was starter trouble. Overall, the car is very dependable, I have had it for three + years now. First repair done.

Cadillacs are the brand of many centuries, with lots of power, stability, accommodation, etc. Cadillac has so many models I cant even name, but they have great cars (selections) to choose from. Various upgrades of the Cadillac brands vary from which make and model you choose to drive, or maybe even just test drive, cause when you step foot into one, then the adrenaline rush varies by what you would want in any brand of this great, longtime brand, with lots of media speculation. The brands passenger capacity has the most capacity in the great Cadillac Escalade, so it all varies with the model you would ask for, you have to know what you want in this great company of cars, so the choice is yours, SUV or regular. The distinct appearance of a Cadillac goes to show you quality arithmetic, in every make and model of a Cadillac, especially Cadillac CTSs, in which I believe is 2015s best model on Cadillacs behalf... so there you have it--integrity with just about any Cadillac model, new or old. So go out and buy a new or used model today.

Leased a 2014 Cadillac in November of 2014. Had no issues with the car up until March of 2016, when use of the air conditioner resulted in a strong musty odor being blown in my face. Took the vehicle to the local Cadillac dealership, Holman Cadillac, in Mount Laurel, New Jersey, where I was told the musty odor was a result of mold development on the air conditioning evaporator. After treatment at HOLMAN Cadillac with some type of chemical they used, the vehicle was left reeking of a strong chemical odor. Holman service personnel told me the odor was not harmful, and would dissipate in a few days, but it did not. Six days later with the first use of the air conditioner I ended up at the emergency room after coughing and spitting up blood with use of the vehicle. Holman has denied that there is any chemical odor in the vehicle whatsoever, in spite of a GM inspector, an industrial hygienist, and another Cadillac service manager confirming the chemical odor. GM has refused to allow any Cadillac dealership to do warranty work on the 11,000 mile vehicle, as one can only presume they are concerned about possible litigation due to their defective vehicle.At this point, I have a vehicle with no HVAC system, and I am forced to drive in hundred plus degree weather with NO A/C, and in downpours with the windows open due to NO DEFROSTER. Nobody at HOLMAN Cadillac or at GM could care less if I live or die, as I have now been HOSPITALIZED a second time after an attempt to use the AC with the windows down as temperatures reached 95 degrees. I am now forced to go buy another vehicle just to go to work, as it is unsafe to drive the Cadillac. I hope that someone can benefit from what Im typing here as I had to type it four times.

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

Lights come on all by itself. Had to disconnect battery. Dealership said I needed a module, I think that is what it was called. 1,900.00.. Kept car for 2 months. Whenever it would rain hard, my car would flood with water in the back floor board.. Now my car can sit for 2 days and I drive it, and make my stops 5 or 6 stops, get into car and car wont start, need a jump. Happened 2 times in 2 weeks. At 70,000 miles I needed a new engine. I can go on and on about the brand new Cadillac CTS that I bought brand new in 2003. I will never buy another Cadillac as long as I live. And this is just some of the problems that I have had. I havent even listed all of them. Car seat wouldnt go forward for 1 month, then it would. Gas hand would work and then it wouldnt. I honestly think that if you can call Onstar and they open your door for you, then they can do things to your car to make you bring it into the dealership. That is what I think. A 40,000.00 car you wouldnt think would give you so many problems, but I have learned my lesson. And they just called me yesterday to get me to try and trade it in for another Cadillac, Ha!!!

Cadillac is a luxury brand everyone will love. They combine good looks with advanced technology, great craftsmanship and reliability. They transform every drive into a masterful experience. They have coupes to sedans to v-series to crossovers to SUVs. You can personalize almost every aspect of your vehicle, from the color to the wheels to the trim. Also, you can personalize the floor mats to the sound system, from media system to navigation. The escalade can carry up 7 people. The front and second-row seating have captain chair and then the third-row seating is a bench style which will fit another 3 passengers.

Shortly after buying a new 2013 ATS the CUE went blank and stopped working. Because it was under warranty the dealer replaced it. Not long after the warranty expired, the screen cracked looking like a spider web. It will not work to touch, it changes functions automatically and the Bluetooth wont stay connected! I loved my car and would have bought another Cadillac in a minute if this hadnt happened or if Cadillac would replace the using. Their lack of commitment to making it good has lost me as a loyal Cadillac owner. Im looking elsewhere for my next new car.

Great aesthetic and styling. Excellent road manors, handling, and ride. Very solid power deliver and road control in harsh weather. Excellent interior with comfortable fit and crafting. Rotten reliability. Official Cadillac Certified repair is a joke and a complete scam. Leaking sun roof. Issues with alternators and electrical. A lot of recalls. Overall, love the car but hate the service department and always worry about how long until something else breaks.

2013 Cadillac ATS, CUE unresponsive to touch. Same issue like all Cadillac models from 2013-2017, my infotainment screen doesnt respond to touch anymore. I cant even turn off the A/C. Such nice vehicles with terrible cheap materials. I did a horrible mistake in switching from Lincoln to Cadillac. At least Ford uses better materials and their technology does not fail as much as GM does.

I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

My parents have owned many older model Cadillac and had great experiences, other than any repairs are expensive. I bought a 2012 SRX used with low mileage. My repairs now on this money pit are just under $10,000. One of the problems is a particular code that is not specific to a problem but rather has a list of possible problems to be fixed. They just go down the list and keep fixing and charging you until the problem is resolved. That code has cost me about $5000 now and still not fixed. They have given me discounts on parts at times but this is still unacceptable expectations coming from such a top brand car manufacturer. Other problems, back up camera, air conditioner, oil leak...I will not buy another Cadillac and will sever my ties with the brand this week!

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

BOUGHT 07 cts in 2010. At 34000 miles replaced 3 engine coils, fuel injection cleaned and replace all filters. In Sept of 2013 replaced radiator with hoses and Trans and water pump... In Jan 2014 replaced all 6 coils and plugs... now the recall for the airbag sensor was fixed in 2011 and has gone bad again and Im fighting with corporate to cover it again!!! $7000 later and they have the nerve to charge me 400. I told them, no you cover it, this has nothing to do with wear and tear. Not only that but 6 forums have said this is a problem around 80,000-85,000 miles, guess who has 81,000 me! The dealer is telling me to fight and not stop because they feel the same way I do! Corporate will not budge. I spoke to a lawyer who informed me since they are aware of the problem and refuse to warranty the sensor if I get into an accident I can sue the hell out them! Im 3 steps away from calling channel 7 news and channel 11... Its time Cadillac corporate gets put on blast! I have no problems showing receipts to show what kind of car I got stuck with! One more thing Cadi converter and power train and alternator was replaced also under warranty... This is by far the worst car anyone could own!!!!!!

I purchased a Cadillac SRX and was very excited at the time. Little did I know I was fixing to have regrets. Cadillac used to have a great reputation but not anymore. I have a car that only has 49000 miles. Bought it brand new and its been in service dept 3 times each time for a week for their poor craftsmanship. They could care less how long you go without a vehicle. Will not provide a loaner. I know friends with a Lexus, BMW get loaners and treated like they care. The problem is Cadillacs faulty design in the sunroof water cant drain properly so it runs into the car shorting out electrical. This happened not once but twice. Now I cant see at night unless my lights are on bright because of anther faulty design. Headlight covers retain moisture and become faded and cloudy. A class action lawsuit is ongoing but they are telling me I have to pay $1000 out of my pocket. I dont Think so. When I wreck because of this a lawsuit will be placed on Cadillac. They cant pick and choose who they will take care of. As Im typing this my car sits in the service dept while they dont care. Johnson motor co wont even call back. I may as well bought a cheap piece of **. It wouldnt have been any worse but better. I wouldnt have paid as much to be SCREWED!

This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.

Cadillac offers the Cadillac Escalade which I love. There are so many different models but love that style. It is the leader in the industry and has great value. It is very stylish and has great value. It is noticed by everyone and makes your status go higher because it runs smooth and looks awesome and is also reliable. They offer various upgrade and you can get radio system, internet or new tires that can be custom. Also can get leather and in different colors and different styles. It has very good room and actually can fit 3 people in front if needed. It also has automatic seats that can recline and easily put on how you would be comfortable in seating.

I recently bought a USED Escalade, but I was smart enough to buy a warranty. Unfortunately, after 3,000 miles, the check engine light came on and it had low oil pressure due to worn cam bearings. When I brought it to Cadillac, I found out it happened to also be certified, which was great because not only do I have my warranty, but it is warranties through Cadillac. Now, I know my vehicle has only 53,000 miles on it, but I cant blame Cadillac for this problem. I blame the previous owners for not maintaining this vehicle. I also own an Automotive Service Center, but because of my warranty, I did have to bring it to Cadillac, and there is no way the selling dealer would have known this was going to happen when selling the vehicle.This is why I purchased a warranty. No matter how new a vehicle is, when you buy a used vehicle, you never know how it has been maintained. So for the guy that bought his car in Naperville and drove to Tennessee, you bought a used vehicle. Shame on you for not having it inspected! Yes, they were deceptive, but how can you blame Cadillac. All vehicles, whether they are American or foreign, have their own distinct issues. For instance, Honda Odyssey. I have heard from many of my customer that they had to have their transmissions replaced. Chrysler use to have problems with their transmissions. GM 3.1 liter intake manifolds leak coolant and oil. There is a technical service bulletin in which you have to take the engine out of the Toyota Avalon to change the timing chain and guides at around $4,000.My point is that vehicles are lasting much longer than they ever use to, as they should with all of the technology. The key is to maintaining your vehicle and stay on top of them when they fail. Granted if your vehicle is within 1 to 3 years and there is a serious problem, but come on after 4 to 5 years, things are going to start failing. One of my biggest complaints with the automotive manufacturers, like the gentleman with the broken window stated, is that his glass is on back order. I find that either parts are on 5 to 6 month back order, or in some case, they discontinue parts after 7 to 8 years, sometimes less. Some of the parts are not available aftermarket, which just leads me to believe they just dont want their vehicles to last so you have to purchase a new one.

Cadillac offer many varieties, models, etc. There is something for everyone. From basic to luxury you can find it. I would definitely buy again. The appearance is sharp, nice. I like the way it looks. Features vary greatly, but there are many features that you can add or remove to make the car tailored to you. There are many upgrade and personalization options. You get to choose what you want or dont want for your car. This makes it very appealing, and customizable to each individual. Capacity is great. Very roomy without being uncomfortable. My family of 5 can easily get into the vehicle and take a trip while still being comfortable.

There once was a time when Hyundais and Kias were the cars that would have folks stranded and broke from repair costs. Now do the research and see where Cadillacs/GMCs stand among consumers relative to them! Although I have exceeded 100,000 miles, I had no idea that a Cadillac product could ever be so very substandard in quality, craftsmanship, and durability. I paid a lot of money, and I only average about 15,000 miles per year. There are 8 major issues: 1. Failing paint on my hood. Its bubbling, and I did some research to discover that this problem is widespread, and is a well-known defect in the paint on the SRX. Every month, this bubbling gets a little wider and more unsightly.2. Drivers side headlight suddenly went out. I didnt realize it until I was stopped by the police near my neighborhood and given a ticket and repair order, which needed to be fulfilled in 30 days or my vehicles registration would be suspended. Unfortunately, unbelievably, and outrageously, I discovered from a Cadillac technician that I could not simply replace the burned-out bulb; that the real issue-- also a widespread issue among SRX models-- is that the seal around the entire headlight assembly had failed, thereby allowing moisture and condensation to seep through to cause the damage, and that it would cost $1,400 to fix.3. Catalytic converter has triggered the engine light, and when I had it checked, the Cadillac technician told me it was failing and could go out any moment, and that it would cost $1,800. Now I have been driving for 25 years and have owned 5 cars, and I have NEVER had a catalytic converter fail, and not in my wildest dreams had I ever thought it would happen under 120,000 miles.4. Passengers side headlight is now going in and out, perhaps for the same reasons of faulty SRX design that I experienced with the drivers side headlight barely a year ago. I see the same condensation and moisture building within the headlamp assembly as before. Once again, I will be expected to replace the entire assembly due to a manufacturers failure with the seal around the assembly, $1,400 again.5. When it rains, there is water from the storm finding its way into my cabin. A lot of water leaks onto the drivers side from under the dashboard and onto my shoes. This is also happening to the passengers side, and I have to place large bath towels on the left and right sides of my floors to catch the water-- when I expect rain. When I dont realize it will rain, water leaks in and drenches my floors, contributing to a mold and mildew issue.6. One day I tried to turn on my SRX radio, only to discover the sound system was mute. I did all I could to adjust the volume in my configuration settings, because I could not do OnStar, cannot place nor receive Bluetooth phone calls, cannot listen to AM/FM/XM or CDs, cannot hear my signals, cannot hear my door tones, cannot hear my navigation turn guides, and I cannot hear my rear camera indication warning tones. This is very frustrating and unnerving, because I have discovered that the SRX amplifier has failed, which prevents possibly life-sustaining and critical safety features!7. As I drive along with no sound, one headlight working, water leaking in on my designer shoes, mold and mildew building in my car, defective paint on my hood, and an engine that could stop working at anytime due to a shoddy catalytic converter-- the most frustrating recent development is that my engine is loud as heck. I am driving a Cadillac SRX4 but I sound like I am driving a lawnmower. It is an embarrassment as people, colleges, clients, and neighbors stare-- even deer-- while I am at stoplights, parking lots, and in my own driveway. The Cadillac dealer said this is most likely an exhaust system concern now!8. My trunk door sinks down after I open it but I dont close it. I have been caught in the trunk with the door pressing upon my back. Please do not be deceived by the sexy design of the Cadillacs. A failing commitment to quality and reliability will leave you frustrated. I understand cars need maintenance but these issues are beyond routine repair.

My experience with this car is becoming a nightmare. How could a high priced car have so many problems. I did my oil changes as required and car maintenance and now the engine is gone up. How could this happen, I need help with repairs from General Motors are a total refund for repairs. How do I get in contact with GM for help and answers? Car was bought used in 2015, it only had one owner and I had the Carfax report and service details.

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles weve owned. Everything takes much longer and therefore costs even more. Still wouldnt trade it though!

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

Purchased new car off showroom floor on Jan. 6th. Returned car to dealer on Jan. 9th. Dealer sent car to body shop for the following: Rear passenger door, passenger door, left front fender and bumper are all out of alignment. Comparing drivers side to passenger side, passenger side doors sag and gaps between trim and body lines clearly are misaligned. Cadillac quality control missed this or sent in on anyway. Customer service center declined to become involved past calling the dealership. Dealership isnt the problem, Cadillac quality is the problem. That new car smell will now be replaced with that body shop and paint and dust smell all for $52k. We have owned Mercedes for the last ten years and thought we would go American. Disappointed a company 1/3 owned by the tax payers take no responsibility for their product.

I have a 2015 XTS and the crackling in the left and right corners of the Cue screen is the least of the problem, now my radio is selecting its own stations, is flipping from media to radio on its own, as well as all of the station data is racing across the screen to the left continuously. Today, the local Dale Earnhardt GM Dealer said that it was becoming a common problem, the unit was on back-order until the end of September (it is now the middle of August) and will cost $1,475.12 to replace. This is my third and last Cadillac nor will I recommend that any of my friends buy Cadillac. The manufacturer should not place sub-par components in a $60K vehicle.

Cadillac SRX 2011 - The check engine light has come on 5x in the last 2 months. Each time the dealer says it is the same code some type of transmission sensor. Had it at the dealer Thursday & light came on Saturday. Rattle in front of car & dealer said cant find anything. This is the performance collection & sometimes it shifts like it is in the performance mode when it is not. First & last experience with a Cadillac. It only has 49,000 miles & I have had more issues with this car than any other car I have owned.

Two criminals broke into my garage and stole my locked Cadillac CTS with ease. My wallet, purse, license, more than ten credit cards, and many other items of value were in the car, and still, havent been recovered. I called the police and was told that the car would stop in about a half mile. That was not the case. They stopped to get snacks and completely trashed the car, before going on a joyride in circles across town. The police ended up finding the car, one of the criminals was found, the other took off with my purse, which contained once again, my wallet (which contained more than two hundred dollars.), around ten credit cards, both my drivers and military license, and many others valuables. They also found meth in the car. Wonderful. When we spoke to the police about the incident, they had no words. They told us to go straight to the manufacturers about this, as they were clueless how this occurred.How my Cadillac CTS was able to drive OVER fifty miles without keys! When we spoke with the man who broke into the car, he didnt even know how it worked. Meaning that the car drove without any help. He was charged with theft, breaking and entering, and possession of narcotics. he dropped his partner off somewhere before he was caught, we told him we would drop some of the charges if he gave her, and the money up, but he wouldnt budge. His partner is STILL missing with all of my belongings. I would NEVER recommend this to friends or family, or anyone really. After doing research, I have found that this is not the first time that a Cadillac CTS has driven without keys, allowing criminals to get away with thousands of dollars, and other important items. Another customer lost, Cadillac. I will be going to the media and sharing this, to ensure nothing similar to this happens again.

Great looks, never had any mechanical problems, very comfortable. Most Cadillac models have wood grain interior, a sleek design, Bose stereo, all fully loaded options, great safety features, and is very comfortable to ride in. They also have touchscreen radio, touch screen GPS, DVD or Blu-ray players, chrome rims, sunroof, leather seats, heated or cooled seats, premium sound system, and back-up camera. Also, majority of the Cadillac models have ample leg room in the front seat, the back seat, and if its a SUV, in the 3rd row as well, seats are wide enough to comfortably seat 3 people without feeling cramped.

Adding a follow up to my previous post regarding my CTS, the radiator blew the main hose right out of it and took out the transmission lines. The car has less than 60,000 miles, but because the warranty is up, Cadillac refused to accept responsibility for poor quality and a defect in the radiator. I paid $1,225.00 to fix the problem and put only 300 miles on the car before it was leaking transmission fluid. The GM garage sent a wrecker after the car (all the new parts were under warranty) and the problem they found was a defective new radiator. Everything needed to be replaced again! Interesting that this genuine GM part was defective, but Cadillac refuses to accept responsibility for the first one. I have read other consumer reports of the same thing happening to other CTSs. How many does it take for a recall to be issued and for Cadillac to acknowledge the problem?

I purchased a 2004 Cadillac SRX last week from a dealership that did not offer a warranty. That was not the issue, considering the car seemed to be in great condition. A few days later I noticed that my Stability Control sensor repeatedly appeared on my dash, warning me of an issue. After doing my research online in regard to the issue, I noticed that this is a constant pattern for the 2004 SRX and many thousands of owners have complained with no resolution. This is a driving hazard because the car veers out of control and the breaks lock up at speeds over 50 mph.The forum discussion also mentioned a family that was killed as a result of this issue. They also mentioned numerous accidents and near accidents as well. I also know that GM is aware of this issue because they monitor the forum site and have responded with canny and inconsiderate responses to some of the comments made. The sad thing is that this vehicle has never been recalled for this issue.Essentially, I am not blaming the car dealership in regard to this issue. However, I am holding GM responsible for not correcting this highly dangerous defect years ago. I am surprised that this car is still on the road after reading all the horror stories. Thank you for your time and I hope this can be resolved before another innocent person is killed behind a companys irresponsible behavior.

Bought a Cadillac XT5 in December. Been in the shop 4 times for the same problem. According to the dealer theres no fix available till sometime in May. The vehicle falls under the Missouri lemon law. Dealership trying its best to help us. District manager/gm being difficult to deal with. Called owner assistance. Now we wait. Worst car we ever bought. Wife afraid to drive it. Please note this is the 3rd caddy we have owned and our last one ever...

I was into the Escalade but eventually realized that truck is just overkill and just a bigger version of a Chevy so I got a XT5. Its black with the sport package, wood trim, automatic transmission, and sweet moonroof. It can seat one person extra. I also love the OnStar.

Very Comfortable to ride in. The overall experience of a smooth ride. The seating is spacious. Body style is sleek and eye catching. Appreciation of the bose system produces a great sound. It handles very well over the road. The automation of the seat adjustment and the back lumbar gives you a more relaxed experience while driving. During the colder days to be able to heat the leather is rewarding.

My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

Purchased Cadillac SRX, March 15, 2014 from Valley Cadillac; 3100 Winton Road South, Rochester NY 14623. We took possession of the Cadillac SRX March 17, 2014 from Valley Cadillac. Problems start at 3.5 months of ownership: End of June 2014/Beginning of July 2014 rattle noises heard from the back of the car when going over any uneven pavement, potholes, turns, entering and exiting the driveway. Depending on speed and the amount the vehicle flexes determines how soft or loud the noise is. Its not always consistent either. Thought it was the storage cover took out noises still heard. Sat in the back seat while partner drove and thought maybe it was the plastic around the glass tailgate since it looked broken at the seam. After a few weeks of listening to the noise, I decided to bring into the dealership. July 17th: After hours drop at Valley Cadillac.July 18th: I left a note for the Service Rep to look at the plastic around the glass of the lift gate since it appeared broken to me and to drive the car to listen for the noise. Maybe it was the broken plastic making the noise (?) July 18th: Service Rep called that afternoon and told me I could pick up the car. Service Rep explained the problem was the liftgate wedges making the noise. They tried to lubricate and adjust the wedges but it didnt work so they replaced the tailgate/liftgate wedges and test drove the car. They said it was fixed. The minute I drove out of the parking spot at the dealership I heard the noise. I went into talk with the Service Rep and he had the mechanic that worked on the car come out to talk with me. Since the wedges didnt appear to fix the problem, I asked if he looked at the plastic around the liftgate window. He said no. I climbed into the back and showed him the broken piece and wondered if that was the problem. He wasnt sure since the wedges are known to be the culprit. I scheduled another service visit the following week.July 22nd: After hours drop at Valley Cadillac. July 23rd: They kept the car till July 25th. They said a plastic part of the tailgate had not been delivered and would it be ok for them to keep another day. I agreed. July 25th: They said they fixed the problem. They replaced the plastic on the liftgate. They replaced the liftgate actuator since it was leaking hydraulic fluid. Replaced a lift gate strut since they said the trunk support was leaking and was weak. I picked the car up. On my drive home, the car started making the noise again. When I got home, I opened the tailgate and found that the plastic that was broken around the liftgate window was secured together as if glued (This must have been the plastic piece they fixed). The interior fabric header on the left and right side was frayed away from the tailgate rubber gasket and the interior left side plastic panel wasnt attached to the metal frame. I called the Service Rep and told him the noise was a little better but not fixed. I told him about the frayed fabric and plastic piece not attached. He was very sorry as he did not inspect the car before I picked it up since the Service Rep was busy with another customer when I arrived. Not an issue. I asked the Service Rep to have a loaner car brought to my house and they can take the SRX and I can drive them around in the SRX to hear the noise and show them the interior parts not attached. Service Rep agreed. July 29th: Mechanic came to my home with the loaner car. I showed him the interior pieces that were not attached and he explained that he had to take various pieces apart to make the last repairs and had difficulty putting them back together. We rode around in the car and the Mechanic heard the noise coming from the back of the car. He said there were 10 other vehicles in the shop with the same problem. He was working with another Mechanic to try and fix the problem since GM didnt have a recommended fix. Mechanic left with my car to take back to the dealership. July 30th: Get a call from the Service Rep asking if I ever had a problem with the front passenger window not going up. I said no. He said they are unable to get the window up and will have to fix it. July 31st: The Mechanic dropped the SRX off at my home and explained what they did. He explained that the front passenger window had been adjusted and was working properly. He opened the lift gate and showed me that all the interior plastic pieces and the fabric header were repaired. The wedges and liftgate striker were shimmed and re-adjusted. I pushed the button to lower the liftgate and just as it was about to close and lock, it popped open on its own. The Mechanic said he had opened and closed the liftgate 20 times at the shop without a problem. We were able to get the liftgate shut by holding the liftgate down so it would open up on its own. We drove around the neighborhood and I thought it was better but as soon as I turned up my drive, it made a noise. I called the Service Rep and told him it wasnt fixed. I had to keep the SRX as we were going away and needed to use the car. August 1st: On a weekend trip. Had to drive to Maryland and listen to the music pretty loud since the noise in the back is unbelievably annoying. We reached our destination and dropped bags at hotel lobby. My partner pushed the liftgate close button from the driver door and started to drive away. I forgot to tell him the gate might not shut and sure enough it opened on him. He tried several times to get it shut and finally it closed by pushing down on it. (What is the point of having an auto liftgate if you have to hold it down to get it to close). August 5th: Dropped the SRX off at Valley Cadillac in an attempt to fix the noise problem again and liftgate not staying shut. A GM representative was at Valley Cadillac and our Service Rep showed him the car and explained what was going on. The GM rep said that the tailgate/liftgate noise was a known problem with the Cadillac SRX. That its a design flaw and there is no fix for it since it doesnt happen on every SRX. Valley Cadillac had a case number generated with GM since this was an apparent problem. The liftgate close switch was replaced maybe due to corrosion in the switch that made the tailgate go up on its own. I also had them do an oil change and tire rotation since we were leaving to go out of town for the week. August 6th: The car was ready to be picked up but I didnt pick up till the 7th since we didnt have time to get it until then. August 7th: I met with the Service Manager who told me he would elevate the issue to the District Manager and that the District Manager would call me. The Service Manager explained it is a problem with the SRX and that there is another individual that is having the same issues. Others that have had the issue had been fixed or have chosen to ignore it.August 8th: On my way to work the Engine light came on. I called our Service Rep. The Service Rep said to bring it in since I was leaving to go out of town at 12 noon that day. I went to the dealership. I waited for the car and the Service Rep told me it was an actuator in the emissions that had gone bad but it was replaceable. Upon leaving the Service Rep told me that the actuator wasnt broke but that it was a hose that was disconnected, probably from when the car was manufactured. At this time, I told the Service Rep that I had been patient but that I was losing my patience. He told me that he understands the car makes noises and that a luxury car such as this should not make them. He also stated that most people can ignore the noise but understands I am more sensitive to it, as he would be too. Seriously??? The car is a $47,000.00 piece of junk.August 9th: Upon arriving at our vacation destination, the front passenger side window would not go up. I called the dealership but service was closed. I called our sales rep and left a not so nice message on his voice mail. He did call us back and suggested we take the car to the nearest dealership (which was 1.5 hours away) we explained we were on vacation so we had the car towed to the dealership. We couldnt pick the car up until that Thursday 8/14 so we didnt have a car for 4 days while on vacation. August 15th: I called the Service Manager to tell him the District Manager never called me. August 18th: The District Manager finally called and I explained to him what I wanted. I want my down payment back and you take this car and cancel my lease.August 21st: Our sales rep calls and tells us we can come to the dealership and pick out any new Cadillac. I told him I didnt want another Cadillac. If I wanted another Cadillac sedan, I would have bought one in the first place and I dont trust the SRX enough to want to ever drive another one. August 22nd: I spoke with the District Manager and told him I was very unsatisfied. I explained again what I wanted. He acted like I never told him that. August 25th: The District Manager said he escalated this matter to his Regional Manager. I asked for his name and contact information and I was told the Regional Manager doesnt deal with the customer. At this point, I called the Executive branch at GM and a case number was generated with one of the customer service reps. September 5th we take a weekend trip to visit friends in PA. We arrived at their house, close the tailgate and it pops open again! 3 times! So I call the customer service rep at the executive branch so she can make a note of it in the case file. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision. We leave the car in the garage and dont drive it unless we have too. At this point we are wasting money on a car with known problems and problems that just appear out of nowhere. Valley Cadillac has written this off as GMs problem and GM is doing nothing to make this car go away. We need help! In Summary: Tailgate/Liftgate makes noises that sound as if the gate is not shut or the vehicle is not structurally sound. GM knows of the problem but wont fix it and tells us we just have to live with it. In for service 4 times for the same issue. Tailgate /Liftgate doesnt always shut automatically without having to hold it shut. Front Passenger Winder is fixed??? Will it break again?? The dealership has shoddy at best workmanship. Poor vehicle quality = poor resale. I would never be able to get rid of this vehicle on my own. GM does not care that every day they dont make a decision to take this vehicle back its costing me money. All we want is our down payment of $2800.00, return the vehicle and rip up the lease. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision.

The brakes fail without warning. When stepping on the brake pedal it will go to the floor with minimal slowing of the vehicle. The brakes need to be pumped quickly to get any pressure to stop the vehicle. I have 2 SRXs, a 2010 and a 2012, both have exhibited the same problem intermittently. Took both vehicles to St. Claire Cadillac in Santa Clara, California and they cannot find anything wrong with the vehicles. Diagnostics and brake system examination shows no failure. In my 2012 SRX I rear ended another vehicle due to the brake failure. There are multiple failures reported on the web for this same issue, when will Cadillac/GM acknowledge this safety issue? If there are other unsatisfied customers who have experienced the same problem perhaps we can file a class action suit.

At first it was great, but then the lower part of the screen would no longer sense your touch. After a couple of weeks it just stopped working altogether by touch. Fortunately the steering wheel and the verbal command still works for changing the channels. Shame on Cadillac for putting a pile of crap in a flagship car line.

Ignition switch popped in 2013. I paid over $500.00 for repair. Is GM liable for mine? The dealer repaired it. It had to be replaced.

I have already had 2 radios replaced in this vehicle and now it is out again. I will never buy another Cadillac. The dealerships know this is a problem and they will not help pay for this. I very dissatisfied. I think everyone should get together and start a lawsuit for this problem.

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.

I have a 2008 XLR with 2 years warranty outstanding. The nav system has been replaced 3 times in 22K miles. Now it does not work because it needs a new east coast disc. The discs are on national backorder, which means that Cadillac has no idea when, if ever, new discs will be available. GM has no control over its vendors is a direct quote from a head office representative (number and name available on request). I believe that Cadillac knew in 2008 that there would be no replacements since they stopped offering 2 yearly disc updates in the sale price of the vehicle. I was offered 300 minutes of On Star or 2 years of free oil changes, but would still leave me without a nav system.Can anyone swap an east coast disc for an unused west coast disc? Good luck with that was the response to the suggestion that a class action suit might get a better response. Ive had Caddies for the last 40 years. What will I get next? A BMW, a Lexus or even a Lincoln?

Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and a Corvette. Escalade - g ride suv. Not really for toting kids or soccer games. Status. ATS-V sedan - luxury sedan. Like a DeVille. For older people who still have some style. But honestly, the outside appearance isnt that different or distinctive anymore. It Looks like any other car on the road. Nice paint job and interior though. On star, leather everything, sound system, rims are offered as personalization options and Lots of paint colors and Lots of engine options, too. They all offer good legroom. With the suvs you can fit a small army in there. It has good headroom for very tall people though the 2 doors are kind of a pain to get out of the backseat.

I have extremely frustrated and disappointed with my 2013 Cadillac SRX. We purchased with 28,000 miles and one previous owner. Around 42,000 miles the CUE system stopped working on the bottom (radio) buttons. I called the local dealership and brought it in to have it looked at and they said they could not detect a problem. Around 51,000 miles the entire CUE screen stopped responding. I called the dealership again and they told me to bring the car in. I did and they told me that the whole CUE system will need to be replaced. The cost would be $1,400+ for parts and labor. Since my warranty expired at 50,000 miles they said it would not be covered under the warranty. I asked about a warranty if I were to replace the part and they told me it was 12,000 miles/12 months.I contacted Cadillac directly after speaking to the dealership to see if there was anything they could do since the problem initially started before my warranty expired, they said there was nothing else they could do and that I would have to pay to replace the CUE. I am not willing to spend $1,400+ to replace an item that Cadillac will not take responsibility for and fix. I will just have to replace the CUE system again in another 40-50,000. This is very upsetting that Cadillac was not willing to make this situation right or fix the ongoing issues with the CUE system. I am extremely disappointed in the money I spent on this car and the lack of customer service.

Bought a 2011. After 3 months one headlight went out. Had water condensation inside. 1500.00 to replace whole seal and light. Now I have had car 18 months the other headlight did the same. Call Cadillac Corporate. They acted like they had never heard of this. There 100s of complaints about this online. They were no help. No discount to help. Nothing. Dont buy a Cadillac. Seems like they are not the car they use to be!

2002 Eldorado - Bought it used with 18,000 miles on it in 2004. Runs fine and gets excellent mileage. It is the most economical Caddy I have ever owned. Of course I keep it serviced as I have with all of them. I still have a 1983 Coupe DeVille Ive had since 1986. I rebuilt the 4100 engine at 141,000 miles. It has 161,000 miles now. I have a 1978 Seville, a 1986 Fleetwood Brougham, and a 1984 factory Limo. All run fine, no issues. I recently sold a 1984 Fleetwood Brougham. Storage space is getting to be an issue. I only have a building large enough for 12 autos. Some of my drivers are other brands. I am not fond of the new bodies so I keep my old Caddies and drive them wherever I wish. When I need a mechanic I use certified individuals, no shade tree men. Wish you all could have the fortunate experience I have enjoyed with my family of old Caddies.

The CUE system on my 2019 CTS is broke and the dealer tells me that they are unable to fix it!! The door locks dont unlock until my keys are in my hand! The navigation comes in and out, the radio comes in and out, the screen goes totally blank...black. Nothing!!! They wont or cant fix it, the salesman saw the problems and he went to the President Jeff Brown and he wont do anything. He told him to tell me to buy a new car!!!! I tried to call Mr Brown a few times. I left messages on his voice mail and he wont get back to me. The car isnt even a year old yet and I have a black screen where my CUE is to be. They wont even try to fix it and they wont do anything to help me. I highly suggest no one go to the Mentor Ohio Classic Cadillac!!! There are other Cadillac dealers that will treat their customers with respect!!

I bought my 2007 Cadillac for my birthday in 2013. Its been a nightmare since. To be fair, I dont place my blame solely on Cadillac, but also on Rancho Motor Company in Victorville, California. I have spent the last year trying to get the engine light on my car corrected. To date Ive had the o2 sensor, timing solenoid, spark plugs, and ignition coils replaced. None of this solved the problem.On Monday 9/28/15 I took my car back into the dealership one more time for an oil change and diagnostic. This time they finally tell me that the timing chain needs to be replaced and that its going to cost me $2500. Disappointed and angry for being lied to for so long, I took it to another mechanic for a second opinion. This is when I learned that a recall was issued for the timing chain in 2014 and I was not notified. This is also when I learn that the recall is void when the car reaches 120000 miles. My car is now at 123000 and the dealership refuses to honor the recall.I was also told that I was not contacted about the warranty because since it isnt a safety recall, consumers were only made aware of the recall if their call showed signs of timing chain problems. In other words, Cadillac and Rancho Motors dont respect their customers. They knew in 2014 what was wrong with my car. There is no way they couldnt. Now my car is unsafe to drive and the timing chain and snap at any moment.

Cadillac had several models to choose from which made it nice. The salesman showed me every one of them. I appreciated the fact that he educated me on every single car I asked about. Cadillac has base models but they also offer the coolest upgrades in the automotive industry. They have more upgrades coming as well. All of the Cadillac cars are beautiful so it was easy to choose. I love the way all the models look and how all the features really stand out. Several of the models are roomy for passengers. They did their homework when it comes to being roomy.

My son was involved in an accident in my 2006 Cadillac STS in the mountains of Dahlonega, Georgia. The accident was an off the road incident where son lost control of the car and impacted several trees with the side and front of the vehicle. The impact was severe enough to push the front bumper back to the radiator and front frame rail. The airbag did not deploy, and OnStar did not notify us of the accident. Though my son made it out with just mild injuries, if he hadnt we may not have known of the accident for hours. OnStar claims that they have other sensors other than the ones on the airbag deployment system. From the degree of impact they should have be notified. The airbag problem seems to fairly prevalent and there are several complaints of the failure. IT happened to my car, could it happen to yours?

High grade luxury truck that is just as good or better than the rest. Had a Nissan truck before this but it cannot measure up to an Escalade. Pretty much power everything - almost too much power I had to turn some of the stuff off such as the seat that moves back when you shut off the ignition. Picked up rugged ridge floor mats, upgrade the speakers which sucked and put on a hood protector. Do yourself a favor and get the fuses which light up when they go bad. Saves a lot of hunting around for the problem. Will fit 5 people in comfort for hundreds of miles at a time and also tow whatever you need to take to the countryside - truck is the best at doing this. Best truck I ever had.

The XTS Sedan is a big car that handles really well. It was a very nice ride for a short trip down the road or to a family member a few states away. Five people can sit comfortably, and theres good trunk space to take all their stuff. Lots of leg room and the seats were nice to sit in even for long periods of time. It has very nice interior and up to date technology. The outside was very casual and not too flashy so it didnt draw too much attention. I had no trouble getting them to customize the car with upgraded stereo, 20 inch rim color of my choice. They really let you build your own.

Cadillac has a slight variety, more than in the past. Needs more smaller vehicles that resemble the old style. Some models are too big and use more gas than I prefer. I no longer feel that this brand has one signature look but several looks. Its very different from the original look of the long body frame. Certain models can fit significantly more passengers than others and really depends what your needs are to determine what is a good fit. They dont skimp on the upgrades and has many nice features and accents...navigation, backup camera, etc. Doesnt feel quite as luxury as it did in the past though.

I love the Cadillac SRX car. It rides nice, is very luxurious and affordable. It has a touchscreen control display, leather interior and a panoramic sunroof. Its American made and uses flex fuel which is cheaper and better for the environment. It also has a great stereo. However, it doesnt have air conditioned seats and it doesnt get great gas mileage. Im not thrilled with the color choices and would prefer more choices. It doesnt have a built-in DVD player as well.

I purchased an extended warranty from Cadillac for $3,500. The warranty has the Cadillac Warranty all over the papers that were signed. My engine blew after 3 years (80k miles) and Cadillac said the manufacturers warranty was over and the warranty THEY sold me they could not support since it was a third party warranty. Facts: This is not a Cadillac Warranty. After numerous calls Cadillac informed me it was not their warranty and they could not help (even though their logo is all over what was sold). Cadillac is given incentives to sell third party warranties and allows them to put their logos on the warranty to make it appear it is a Cadillac sponsor and supported warranty. Third party warranty held my car for over month to fix while only giving 10 days of vehicle rental allowance. Third party failed to rebuild engine and it went out again and wanted to charge me additional $3,500 to fix after it. This happened the moment I drove it off of lot from dealership that was paid to replace it. Beware of what you are signing. The dealership I purchased this from has said their hands are tied due to Cadillac not supporting them in helping the consumer. After spending $90k on a vehicle I expected more from a brand and the services they sell you.

Radio sucks for a 2015 bought brand new expensive Cadillac!!! Am in a general motors family!! After 3 years guess what radio starts beeping, flashing, changing stations by itself. Took to dealer they say yep the radio is bad and it will cost you $1500 to get a new one! Really? Seriously? A 50k car with a radio that last for 3 years! Great job General Motors!

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

On October 22, 2018, the CUE system on my 2016 Cadillac SRX, serial #3GYFNCE35GS548248 malfunctioned. The car had approximately 30,000 miles on it when I took it in to Myrtle Beach Chevrolet-Cadillac, in Myrtle Beach, SC, for repair. After they began the repair, they observed that I had drilled a hole in the rear of the storage compartment which is below the CUE screen & informed me that warranty would not cover the repair because I had altered the unit. They were very nice, and I am aware they have rules to go by, but this hole touched no wire or circuit board. The malfunction was not due to the hole I drilled in no way, but it was a defect in the CUE unit. There are forums all over the internet discussing the problems that Cadillac is having with the CUE system. On October 22, 2018, I contacted Cadillac Customer Service and talked to Shenevia, who set up case **. She told me she would be back in touch with me in seven days with a decision. She called back approximately ever seven days, telling me a decision had not been made, and on November 15, 2018, she called and told me that Cadillac had denied the claim. I do not agree with their decision & I do not think it was a fair & honest, because the hole I drilled had nothing to do with the malfunction of the CUE system. It is common knowledge that the CUE system has been a problem since day one! If I had drilled into a wire or circuit board, I would not be writing this letter. I could understand if Cadillac had paid for the repair, but billed me Core Charge, but I feel it is not an HONEST decision for the claim to be denied. Cadillac is using a small technicality to avoid paying for their mistakes!I have been a GM person all my life and always respected their reputation, but this case makes me wonder. I owned a Chevrolet Dealership in North Myrtle Beach, SC from 1981 until 1991 & presently own a 2017 Corvette, 2014 Cadillac CTS, and a 2016 Cadillac SRX, and I am aware that my business is like a Pea in the ocean! Sometimes COMMON SENSE should be an exception to rule! I would really appreciate you reviewing my case again.

Our government should have gone after GM for allowing them to produce an engine that has leaked thousands of gallons of oil on our nations highways. This engine is an inferior design & GM should have been held responsible. This is a common problem with all GM Northstar oil leaking Engines and there was never a recall. GM never attempted to correct the oil leak problem. When it was new the sticker price on my 1996 Cadillac was approx $45,000. My 1997 Ford Explorer went for approx $23,000 & it doesnt leak a drop of oil. Shame on you General Motors!!!

2012 CTS Bought from Crest Cadillac in Hoover, Al. Bought car new off lot Nov. 2012. Within 3 months engine light on. Took to dealer said nothing was wrong. Another month light came on again. Took back said something with injectors. Was not sure. I think they replaced one. Car hesitates, the RPMs rev up to 4K when Im going downhill or even going around 45 MPH. While sitting still, rpm goes from 1 to 0 constantly and the air stops cooling at same time. I have taken back so many times I have lost count. I ask before 50K warranty went out to put on diagnostic. They said nothing was wrong with it, no reason to. Still doing same thing. I have been called a liar and made fun of. When I pull up, I am treated like I am there for nothing. My car is a LEMON and I am not going to stop till something is done about it. This is the first new car I have ever bought. I thought it would be the last due to the reputation and supposed quality of a Cadillac. If I ever get out of this car, I will NEVER buy another Cadillac. I have contacted a lawyer and I do want something done. I was told that if the car computer doesnt say it happened, it didnt happen (Wow, a manmade computer). I need someone to contact me so that I can get info on who to speak with about car asap.

Cadillac offers a wide range of vehicles. SUVs, crossovers, sports models and high performance as well as a huge selection of family-friendly vehicles. The distinct appearance was one that was modern and stylish with high tech. features. Sleek and attractive vehicles and I especially liked the black ones. The upgrade options were unbelievable! Super stylish high-tech upgrades to the interior and exterior of the vehicles as well as paint jobs. Sirius satellite radio and power windows and locks. The passenger capacity was ample enough for the whole family. You can easily fit five or six people comfortably even on long road trips to your favorite destinations.

I purchased a new 2013 Cadillac CTS Coupe in July 2013. A week after purchasing the car, I noticed a popping sound when I put the car in reverse and turned the wheels. The dealership determined that the rear differential must be replaced. They replaced rear differential and 2 month later, the right rear differential seals were leaking fluid. Car returned to dealer for this repair. I have since contacted an attorney to pursue a buyback from Cadillac under the Magnuson Moss Warranty Act. The right side weather stripping/molding had to be replaced as it would not seal completely and water would enter my vehicle when it rains or when at the car wash. Cadillac says this does not qualify as a defect therefore they are only willing to grant a minimal goodwill cash offer. Cadillac/General Motors is pathetic.

I own a 2004 SRX Cadillac and had a problem since 9/11/11. I called and I was told that as far as recalls on this car, there were recalls, but not for my VIN. My beautiful car will not drive --possible drive chain problem that now has affected my cylinders. GM should repair this, they are the people who built this junker and if there is a problem with other 2004 SRXs with this, why is mine different? Im 69 and have kept my auto up. This is a fault from a shoddy workmanship and they should fix my problem. I cannot pay thousands to fix this car and owe $11 on it. GM, you should stand behind your customers.

The XT4 is a great car. I bought my 2019 just recently and took a shake down trip to Dallas from Houston to see if there were any kinks in the car. It performed splendidly on the trip. I drove it 80 to 85 mph and it felt smooth and powerful. The only thing that happened and the reason for the low review score was that the car tried to kill me. I got some open road and floored the accelerator and to my surprise the pedal stuck to the floor. The turbo had kicked in and I was flying down the road. I shifted into neutral but the engine was revved all the way. Luckily I was able to take the side of my foot and manipulated the pedal back up to where its starting position. I said it must be a fluke so I did it again and I had the same outcome and same fix. I road on back into Houston with no other issues but I also wasnt going to floor the car again till I could look at the problem in day light. The next morning I found that the mud mats that came with the car was not installed in the two plastic holders and I initially thought the car was I had taken the car to had not popped them in properly but I discovered that Cadillac had left the carpeted floor mat in place under the mud mat. I didnt even know there was a mat under there. There is no way to get 2 mats to pop onto the two plastic holders so it was really Cadillac (the dealers) fault. This is a warning to anyone who has those hard mud mats to make sure they cant slide forward and interfere with the accelerator it could be disastrous.

I have a 2006 Cadillac SRX. Its been a bottomless pit for ongoing repairs... Purchased with under 40K miles ... problems started immediately Within a month, CD player started not functioning properly (has Nav). Brought to the dealer. Repair: R + R head unit... cost $2500 + labor $2500...? You can buy a hell of a home stereo for a lot less!! All it needed was to have the laser aligned and it was replaced with some other unit from Cadillac (remember R & R no actual fixing here) so someone else has my used $2500 player that probably took about 2 minutes to realign the laser... What was I expecting for $2500?Very quickly found that the car uses a quart of oil about every 1000... Do you want to hear what the Cadillac tech told me when I asked him what should I do? He said, I recommend keeping a case of oil in the back - nice. The cars original sticker was $55K. The steering rack at 40K started to leak... R & R 1000 bucks later... brought home. Next morning, the AC Delco unit they put in leaked worse. They replaced it... Does that mean it was free?At 60K, the right front wheel bearings at $450. I cant tell you how many times Ive had to replace the right front directional at $125. Now I use my fist with a good glove and bash the directional and at least for a while it comes back on (Cadillac glove) - saves a few $100 every year. About 80K, the left front wheel bearing replaced... another $450 repair. Did you know some places on the road get almost $10 for a quart of synthetic Mobil One? Is that synthetic or pathetic? I lost track of how many quarts Ive added in 4 years...I actually had a pretty good stretch for awhile until last week... just turned 100k... Seems the timing chain loosened up, slipped a couple of teeth, valve spring broke, bent a valve and put a hole in the valve cover. $55K and the motor cant go 100K without detonating... As I write, the motor is apart waiting for GM parts (Please...cant we use some aftermarket parts instead?) This bill ought to be a whopper! Ive spent more money on this car for maintenance than the last 10 cars I have owned. Buy American? Buy GM? NEVER AGAIN.

There are a lot of different models but I prefer the suv. It a better ride and its not expensive as some may think. It has everything I need. Also, the features are awesome. The entertainment system is the best Ive ever had. The dvd play has great picture quality. The interior is excellent / and the heated seats come in handy during the winter months. Passenger capacity is good too. I dont have but one child and she loves the fact that she has all the backseat room to herself. The driver side is very comfortable and roomy as well. There are many differents upgrades and personal options which is the package I brought. The body model is great but I dont like the newer models body style.

This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.

I just got off the phone with Cadillac and I have to say that it was one of the worst experiences that Ive ever had with regards to a vehicle I own. I first called Cadillac on Monday, October 9, 2017 and I asked to speak to a manager but the representative told me that one was not available and that one would call me back within 24 hours. The next day (Tuesday) I called again and received the same response. I called again on Wednesday and the representative was going to tell me the same thing again but I decided to explain my situation to her. I told her that I was in need of a vehicle repair because of bad parts that Cadillac installed in my truck when manufactured. The proof is in the attached image of a service bulletin. She then told me that she would get back to me after she investigated what could be done.So today Thursday I received a call from the representative, Alicia, and she says that because it was a service bulletin and not a manufacturer recall that nothing can be done. I stated to her that for there to be a service bulletin, there had to be many customer complaints experiencing the same issue so thats why the service bulletin was created to let the mechanics know that there are bad parts in my vehicle. She stated that because the trend of complaints werent big enough, a recall was not made. So my response was, how do you define how great of a trend a mechanical problem has to be before it is considered a recall? In my eyes it appears that Cadillac does not want to fork the bill for repair so they deliberately classified this mechanical problem as a low trend of complaints not worthy of an official recall so that they can pass the expense to the consumer.I totally understand their stance but is this fair to the average consumer to have to come up with thousands of dollars for a transmission related repair even if Cadillac knew that there were bad parts in my specific year/model of my vehicle? This is not morally right in my eyes and probably in the eyes of consumers that have been forced to pay out of pocket for similar situations. She asked me if it was ok to record the call at the beginning of the call in which I agreed. However I also took it upon myself to record the call as well and it is available for you to scrutinize if needed. My Cadillac case number is **. I truly hope that Cadillac can do the right thing which is to pay for repairs. Thank you for your time and hope to hear from you soon.

Cadillacs models are all really cool and I like them and I wish I could buy them all but I cant because who has that kind of money? I drive an escalade which is a huge vehicle with lots of space. It has got a rugged design which I like a lot and it makes for good business. It is a very huge car and can seat 7 people which is enough for birthday groups, road trips and all sorts of crazy adventures. So I really really like it and I hope it is a feature they do not take away because then I would be sad.

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

Bought my XT5 in December of 2020. It has been the worst thing I could have done. I traded my Lexus and I am so disappointed in Cadillac. I took it in 3 times for them to try and fix, Parking Brake, All wheel drive system, StabiliTrak, steering assist. My dash was lit up like a Christmas tree only to find out after 3 times there was a corroded wiring harness and then a bad camera. After all of that, I had a flood under my gas pedal that soaked over to the passenger side too, so I took it in a fourth time. This vehicle stalled on me driving south bound Interstate 75. I have called Cadillac customer service 3 times to report this safety issue and they have not bothered to call me back. Shame on Cadillac on the lack of response to a serious safety concern! Really regret trading my Lexus. Dont buy Cadillac!!!! They clearly do not care about safety concerns.

The car bucks when it goes to the auto/stop on my 2017 ATS. Have told dealer several times, and they state it cant be disabled, and that there is nothing they can Do? Have had 5 CTs, and ATS, and will buy another with auto/stop.

2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 with 96,000 miles on it. I’m a diehard GM man, my father was and my son is. I own 4 GMs at the moment. I’ve been reading these complaint issues, and as much as feel for the people writing them, my car has been running perfectly. I’ve replaced the HUD light as soon as I bought knowing it needed. Later, I replaced the AC Fan motor with an OEM unit and a new battery again OEM just recently as the vehicle had remained in a car storage unit for a year here in Ft. Lauderdale.The car does have a vibration between 64 and 72 MPH and seems to perform best at 80 MPH including best MPG. I love my Cadillac and maintain it to like new showroom condition. I need to replace the turn signal flasher at the moment, but just consumable items. I also noticed the relay for the starter is somewhat discolored due to heat and will replace it before anything happens.

I have a 2011 Cadillac SRX. My check engine light started coming on back in Jan of 2016 and going out on and off for three months. I had auto zone check codes. They was po171 & po174. I looked them up on the computer technical description system too lean (bank2) po171 & po174. Very similar auto zone description, said too much oxygen in exhaust so I change two O2 upstream sensor light, still on then po174 mean mass air sensor light still coming on & off. I had the dealer here in Merrillville in. They had my car all day and told me I needed to replace all 6 injector $2500. I told them to close my hood and I was picking my car up. I do all my work myself so everyone having check engine light I started to check myself. The problem was replace. The evaporative emissions purge control valve price $ 41.47 when I installed the light went out. That valve will make your car run bad, make your trans shift funny on my car. The purge valve is right behind the throttle body. I hope this will help someone having check engine. If someone need help email me. PS I purchase my SRX new in Aug 2011. I only got 65000 miles and I service my car regular and the dealer said I needed new injector. I knew that was a lie. The dealer are out to rip you off.

I have severe scratch/scuff marks on my black SRX 2012 from the door moldings rubbing against the paint on inner door frames. This happened within three months of owning the vehicle. The dealer in consultation with GM engineers tried to soften the moldings using Kry-tox lubricant and polished the existing scratches out. Within 3 weeks the problem is back.I am now in discussions with main GM office for a more long term solution. They are suggesting 3m tape but this product peels and yellows over time and I feel this is just a band aid solution. The company that does this in my town stated this to me as well. They have not agreed to putting new weather stripping on, which may not be the solution either. But they have commented that this design flaw will be addresses with future models. Great, but this does not help me...! I dont know what the answer is, but they do not appear to be that worried that I am disappointed in paying big bucks for something that is not the quality that they lead customers to believe they are paying for.If anyone has this vehicle, please check this as it is not that apparent on lighter color vehicles. I also had rust already on the cross bar under the grill, and this had to be repainted as it comes from the factory with just a coat of primer! The dealer said not many people would notice this issue but check it out. Please comment if you have had any of these concerns. Will never buy another based on this experience. You are paying for the name but not the quality, and this is not fun!

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

This sunroof started leaking water after I had the car about 5 years. I have a 2009 Cadillac CTS sedan. The first time this happened the car was still under warranty. Everything in the front was soaking, the dashboard, the floor, the seats, the doors. We had a hard rain the night before so I rented a carport to keep my car in. But, every year since then, any time there is any moisture or rain in the air, it affects the electrical system, the check engine light comes on, and after they get through with repairs I have at least a $500 bill. The water is still an issue with other parts of my car. Water damaged seat motor on my drivers side. $1100 bill for used motor that was in another car. The whole electrical system that controls the movements of the seats had to be replaced.

Its no big surprise that the 3.6 liter is one of the biggest turds in the industry. Another piece of European junk passed off as an American product. Ive been an auto tech for 20 years now and it hurts my heart to see what Cadillac has become. Im not the typical retiree caddy driver either, in fact Im not even 40 yet, but Ive loved Cadillac since I can remember. My dad had a 77 Eldorado when I was a kid and I absolutely loved that car. I know people like to crap on the Northstar, but Ive found that when taken care of, theyre incredibly reliable. I bought an 02 Deville back in 2012 when my son was born. It had 48k on it, and I drove it another 40k without any engine problems at all. Then a couple weeks ago some jerk decided to run a red light and total it out. During my 4 years, the only things I did were a couple wheel bearings, window regulators, a fuel level sensor and a intermediate steering shaft. That car was dead nuts reliable and never gave me a major problem. Now I will say that the 4.6 does not like to be overheated, and it does like to leak oil at the pan gasket. In one of GMs more head up the butt engineering feats, they ran the exhaust directly under the oil pan, so theres no way to drop the pan without engine removal...Brilliant. Now I would recommend the 2000-2005 Devilles because compared to other caddys, theyre inexpensive to fix. After 2005, forget it. Youre talking $1,200 headlight assemblies, bumper removal to change a headlight, cheap peanut brittle dashboard material, a fail prone drive-by-wire throttle system and a slew of TPM issues. Id never buy one. Id also never buy any GM vehicle with the Opel 3.6 liter. Its built in hell, by Satan and his minions. The Camaro also has it...Barf. Any of the newer caddys are electrical nightmares, and theres just something about a turbo charged, 4 banger in a Cadillac that doesnt sit well with me. Cadillacs need a big old V8. I cant justify over $80,000 for a motor thats also in all GMs rental car fodder. Cadillac is no longer the cadillac old timers remember. Theyre trying to compete with BMW and Mercedes, and now theyve succeeded because their products are just as crappy. As a final thought: I loved my Cadillac to death, BUT when I couldnt find another one that was clean enough and not beat to heck, I bought a 2000 Jag XJ8 Vanden Plas with 36k on the clock. What a difference, makes my Cadillacs interior look like and old 80s Mazda. I realized then that for a $60,000 luxury car, the interior was really built like garbage. But overall I did love that car, and I was sad to see her go. I feel for all of you experiencing hatefulness and bad luck with your 3.6s. I tell anyone thinking of buying one to just forget it.

Hello. Just wanted to seek help from this frustrating issue Ive been having with my Cadillac 2013 SRX. I purchased my vehicle in 2016 from CARMAX a certified car dealer. I drove it for about a couple weeks to have the display QUEUE system to go completely black where the radio, navigation, heat and everything couldnt be accessed and my Liftgate trunk could not open!! Carmax was very helpful to reach out to Thornton Chevrolet in getting it taken care of which I had to wait awhile due to the Radio was on back order!! My frustration is that I was told that the Cadillacs sunroofs drainage tubes are draining in the area where the Liftgate module is housed causing the motherboard to burn up or fry once the water hit it!! I feel this should be a recall and have reached out to GM with no solution being its fried again and wont open with a musty damp smell!! I am allergic to mold and have respiratory issues and I pray this situation doesnt cause a flare!! All they quoted me is a price to reseal and change the Liftgate Module out again with no guarantee that it wont happen again and Im approaching the end of my warranty!!! I feel so sad and lost because I love my SRX. Just wish they could call a recall on these issues because theres so many negative reviews about these issues!! Last it wouldve been no different had I bought this vehicle from Cadillac vs Carmax so dont say this again please, yall made the dern vehicle!!!

2003 Cadillac DeVille - Where would I begin. 1,600$ on windows. New transmission, water pump, main computer, rack and pinion replacement, buttons for controls (paint wearing off). GM, you should be ashamed of yourselves.

Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.

Cadillac has luxury cars in various models. They have a convertible and a truck that converts into an sports utility vehicle. They have a lot of colors and distinctive features you can see from a distance. They also have a nice resale value. We have owned 4 Cadillacs. They are very roomy, quite luxurious and comfortable. We drove ours to Florida several times and its a very smooth ride. I would recommend one to anyone.

Cadillac CTS 2015, I bought it new in September 2015 and I have had more problems with the cue, phone will not charge, on star not working, this model is a piece of junk!!! Cadillac/ GMC SHOULD BE ASHAME OF IT. This car now has only 4143 miles and I afraid to drive on a long trip, now thats very sad!

They offer a Coupe which is a two door, a sedan which is a four door, A mini SUV which is large enough for about 5 or 6 riders comfortably and Also a SUV which can normally hold 8-10 passengers comfortably. The car just has a smooth appearance. It just rides good and looks good. It comes with a standard radio that allows you to pre-set up to 10 stations and even has very good speakers. It also allows you to preset up to 2 drivers settings that automatically sets the seat to your comfort. Also, they have heated seat and the best a.c and heat you can ask for and there is an automatic set control to move forwards and backwards.

I purchased a brand new, off the showroom floor, 2017 Cadillac CT6 in February, 2017. On March 27, 2017 while driving in Rowland Hts., Ca. I was rear ended by a motorist who was not paying attention to the fact that everyone else but her had stopped. I had my vehicle towed to a Cadillac dealer for repair. 2 weeks later that Cadillac dealer contacted me and stated that they could not repair my car as they weren’t aluminum qualified. They found another shop in the area that was aluminum qualified but, in about 2 more weeks, I found out that this repair shop was not GM aluminum qualified. GM finally okayed a shop in North Hollywood that was qualified to repair my vehicle. My car was transported to this location but the vehicle could not be repaired at this time as there were no replacement parts available for my vehicle. Long story short: my vehicle is still in this shop and tomorrow will make it the 4th month that I have not been able to get my car back. In fairness, the Cadillac dealer that I originally took the car to has supplied me with a loaner car for the duration and they also assisted in getting GM to reimburse me for 2 months of payments on my car, but I have not seen my car for almost 4 months! Car is not totaled. My experience tells me that I will NEVER purchase another Cadillac as GM has truly dropped the ball in regard to supplying parts and a qualified repair shop. The shop that my car is still currently at is the only one in Southern California at this time so, again, I blame GM for really dropping the ball. My insurance company told me that I could take my car to any qualified repair show but by whose qualifications??? Again, I commend the dealership that has supported me during this time frame but I have lost all faith in GM.

Unfortunately, like many others, I purchased a vehicle from GM with their horrible CUE system. A system which they are aware has many, many issues, but they still fail to stand behind it. I truly believe that Cadillac/GM, now makes more profit off of their customers from REPLACING the CUE system, than when they originally sold them the piece of junk.My story began when I purchased a used 2013 Cadillac XTS with 11,000 miles. Within less than a week, I noticed the screen kept freezing up. I took it to my local Cadillac dealership and they diagnosed the problem as the CUE system. They replaced the CUE system at no charge to me and it worked fine, for now. When I reached 49,000 the screen once again locked up. I took it to Thompson Cadillac in Raleigh NC. Big mistake. My wife drops the car off and later that day I receive a call from Mike ** in the service department telling me its the CUE system and it needs to be replaced. He says it will be $2,400 and that its not covered under the warranty. I responded, $2,400, are you crazy? You all know that this CUE system is crap and you should stand behind your products! He replied that it would be $2,400 and thats all he could do. I told him that this would be the LAST Cadillac I would ever purchased. He, like many other service departments, could care less. I picked my car up the next day from Thompson Cadillac, settled out my bill for the oil change, and left unsatisfied as do many other customers Im sure. CUE system still broke and NO resolution. I refused to pay $2,400 for a problem that Cadillac and GM are aware of. I wanted to sue them and still do.To make a long story short, I got lucky. I found another Cadillac dealership in the area, a reputable one, that took care of me. While I am still concerned about Cadillac/GM products, at least they restored my faith in now a reputable service department should take care of their customers. Two things I learned from this experience, I wont buy another Cadillac until they fix, or completely replace, the CUE systems, and second, I wont ever return to THOMPSON CADILLAC in Raleigh NC!

I bought my 2013 SRX used at a reputable dealership in August 2016. It had 39,000 miles, one owner, and a clean Carfax. I was in love! During the signing of paperwork, the finance manager asked me about the extended warranty and explained to me that I might want it because it was already used, but my choice of course. I am SOOO glad I took it because it has saved me twice already! In August 2017, I had to extensive work done to the transmission. I was without my car for 2 weeks while that problem was solved. In February 2018, just 6 months later, I was on my way out of town. I pulled out from a stoplight, accelerated to 45 and all heck broke loose. I heard a bang and felt like I had run over something. Every light on the instrument panel turned on, I lost power steering, brakes, and the engine was knocking. I managed to steer it to a median where it completely died on me. I called OnStar, got it towed to the dealership, and waited to hear what was wrong. Four days later, I am told that it dropped a valve and I would need a whole new engine. It only has 54,000 miles!!! Is this the kind of shotty product that Cadillac is putting out now? I am beyond frustrated! If it wasnt for the additional warranty that I purchased, I would be without a car because I couldnt afford the cost of a new engine. I do not understand how a company that is supposed to have this great reputation is now putting out vehicles of such poor quality. The customer service with Cadillac is awful as well. You cant get anyone to answer a question in a straightforward way. This was my first and last Cadillac. I love the car, but I cannot have this stress or an unreliable vehicle transporting my family.

Cadillac offers a variety of different appearances when it comes to its vehicles. They range from an everyday looking vehicle to standing out among all others. Models range from small compact size vehicles to luxurious SUVs to trucks. They are reliable and safe and have multiple different options to add on to your vehicle. They have numerous upgrades possible including but not limited to sunroof, tinted windows, surround sound, lifted vehicles, touch screen navigation/stereo system, built-in DVD player in back seats, and many more. They have LED lights that make them look brighter than other makes and models. As for standard features Cadillac offers more standard features than most other makers have. Navigation system comes standard in almost every vehicle. You can also personalize Cadillac in almost any way possible. Passenger capacity ranges from two passengers to as many as 8 passengers in the Cadillac Escalade. For the Escalade, it has a 3rd seat that is removable and can seat an additional three people. Anything youre looking for you can find at Cadillac.

I bought my Cadillac CTS almost exactly one year ago. I was driving home from work last week and I had numerous alarms go off. Only had 1st gear and no power at all. The display showed traction control malfunction, and I pulled over right away. The car went straight to the local GM dealership. The service writer told me it could be a number of things and he would have a tech look at it. Gave me a ride home, no loaners. He called back that afternoon and told me the problem was the transmission module and solenoid, pulled pan and replace parts, fluid, and filter. $1500.00! I couldnt believe it, I told him the car only has 82000 miles on it and the transmission was just serviced at 70000 miles, maintenance. I am going to ask for the old part back and somehow come up with the $1500.00.

I have a 2015 Cadillac CTS and it’s been nothing but problems once I passed 65,000. The rear differential began to go out around this time. Also the CUE in dash screen began to crack internally around 74,000 miles. Both are very expensive items to replace. Cadillac only offered to pay for 40% of my differential repairs even though the differential began to go out under warranty. Also the CUE screen is no longer under warranty. This is my first car where I need to have 2 major repairs and the car is under 100,000 miles. SMH.

I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

So what is Cadillac going to do. Reputation is going down the drain. Price is not. Everyone I know is experiencing issues with this expensive technology but without answers from the company. I have had 4 SRX models in 12 years. No issue till now. Told back order on queue. This part is purchased from someone other than Cadillac. Told they have no control. HELP ConsumerAffairs. Why has there not been formal recall and pressure applied!

I bought an SRX 2013 because I saw them out on the street and I liked them.. Worst mistake.. It has been a nightmare after another.. The cooling fan runs by itself.. Took it to a GMC mechanic 3 times changing different parts every time, works fine for few days and start acting up again..to the point that I had also to get a new battery because the other one got worn out.. Headlights are a nightmare.. Also changed them. Still not good.. Cadillac sent a letter about a class action on this matter, they had reject to pay me back because lack of proof even tho I sent the estimate and receipt.. I can keep going but it would be pages.. Just dont buy a cadillac.. Youll get yourself into a nightmare.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

Today I was parked at a store 4 blocks from my house and the rear windshield on my 2012 CTS coupe just exploded! It was in the garage prior to me going to the store and hadnt been driven in two days. Nothing hit it, it was cold, but in the 30s. Dont know why it happened and even though my car is still under warranty, the glass is not. So its $500+ out of my pocket. Very unhappy.

I find them to be beautiful, functional cars with good looks and good usage. The interior is comfortable and the exterior is nice to look at. Also, its hold 5 people comfortably. In the past other cars I have had have struggled to fit my friends inside, but the Cadillac is awesome. It also makes me feel good to look at it and looks definitely play a role in my purchasing. They have lots of upgrades available, lots of personalization options. I was very pleased with the cup holder and stereo. Overall I was very impressed.

Much to my surprise, I received a call from the dealership to bring my car in to replace the whole radio/navigation unit. The total cost was picked up by Cadillac ($1400). Hats off to Cadillac for owning up to this design flaw and doing the right thing. Trust reestablished.

Cadillac had a lot of selections of cars to choose from. I was really impressed with the amount of inventory they could fit in a showroom. They have good sales people, too. They will let you upgrade the heck out of the car just as long as you have the money for them. You can do it all if you want to spend. I knew the car was upgraded but the features were great and I could not believe it had so many different bells and whistles. You can also fit a lot of things and people in this car. It is quite roomy.

There is a saying that “car salesmen are the worst people in the world”. Now that may not be true for all of them, but that saying runs true for the salesmen at Delaware Cadillac. I will try to make this as short as possible, but I wish would have read something like this before I did business with that devil dealership. I had an ATS and made the mistake of leasing the vehicle its first year out. It was nothing but problems, so with 6 months left on the lease Michael ** at the dealership said he would get me out of lease and into a new one. I did not want to do this, but the tires were shot on my original ATS so I caved in. Now that being said, all I asked for on the new vehicle was normal non garbage run flat tires. Well I did not find out until a year into the lease that ** gave me a vehicle with run flat tires. When I called to discuss this he said “it was a mistake in the paperwork and I could bring the car there (an hour away) and they would fix it. He wouldn’t send me to my local dealership because they save money on the parts. I also had the cue system break and it took almost the entire summer to get the part in and working again, so basically went the whole summer without air conditioning. Lastly ** tried to get me when I turned the piece of ** car in. The vehicle came with 4500 miles on it and I was allotted 15k a year. ** explained to me that I could turn the car in and the original 4500 miles wouldn’t count. Well when I turned the car in the evil devil piece of ** Mike sent me a bill for $700 of over mileage charges. I had to get a lawyer involved and General Motors ended up seeing it was a scam and I did not have to pay, yet they wonder why people go crazy. I have waited almost 5 years to write this review, karma will come around and get ** back, I hope he starves but this review is a start. If I can stop at least one person from buying or leasing from this dealership then I have done my job.