Cadillacs sedans or SUVs which are durable. Its a great purchase with great features and warranties from this manufacturer. This car has great features including a fabulous warranty and cruise control, climate control, surround radio, and many other technologically advanced features. They have great upgrades over standard features including surround sound radio, leather seats, lane switching controls, backup camera, cruise control, and just about anything you want. Their cars have lots of room for passengers with a roomy inside and large areas for seating and passenger economy with ashtrays and individual controls for each seat for each passenger.

Two criminals broke into my garage and stole my locked Cadillac CTS with ease. My wallet, purse, license, more than ten credit cards, and many other items of value were in the car, and still, havent been recovered. I called the police and was told that the car would stop in about a half mile. That was not the case. They stopped to get snacks and completely trashed the car, before going on a joyride in circles across town. The police ended up finding the car, one of the criminals was found, the other took off with my purse, which contained once again, my wallet (which contained more than two hundred dollars.), around ten credit cards, both my drivers and military license, and many others valuables. They also found meth in the car. Wonderful. When we spoke to the police about the incident, they had no words. They told us to go straight to the manufacturers about this, as they were clueless how this occurred.How my Cadillac CTS was able to drive OVER fifty miles without keys! When we spoke with the man who broke into the car, he didnt even know how it worked. Meaning that the car drove without any help. He was charged with theft, breaking and entering, and possession of narcotics. he dropped his partner off somewhere before he was caught, we told him we would drop some of the charges if he gave her, and the money up, but he wouldnt budge. His partner is STILL missing with all of my belongings. I would NEVER recommend this to friends or family, or anyone really. After doing research, I have found that this is not the first time that a Cadillac CTS has driven without keys, allowing criminals to get away with thousands of dollars, and other important items. Another customer lost, Cadillac. I will be going to the media and sharing this, to ensure nothing similar to this happens again.

I have had the same issues as all other owners with the CUE screen freezing up, as you run out of the warranty. Starts off as a small area wont work and then all of a sudden the screen is frozen and nothing you touch on it responds. Hard reset doesnt work and so on. GM knows about the issue and will not issue any recalls on them. Cadillac owners are left to fend for themselves, and costly bills to rectify the issue.

Cadillac had a few styles to choose from sedan, sub, etc... The options and abilities are the best way Cadillac varies from other vehicles. Their design clearly demonstrates superior vision in luxury automobiles. The car I bought looks very modern, but classy. Its very roomy and comfortably sits 4 men for trips across the state. It is not a boat like the old Cadillacs, but still is very comfortable to travel in. It looks best in black in my opinion and the interior is beautiful. There are so many options to personalize Cadillacs. Obviously you can pick the body style that fits the look that you want. Then you can choose from a variety of colors and interior options that are not available in most other vehicles.

2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didnt know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why cant GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? Its not rocket science, its just a piece of plastic that was glued on.

I have owned my 2006 DTS for 3 years. I bought it used with 51,000 miles. It now has 142,000. The car is very comfortable to drive and ride in. I love all of the luxury features such as automatic high beams, memory seats, remote start, and XM radio. I had a roomy trunk and quiet interior. It gets between 21 and 23 mpg pretty consistently on regular unleaded.What I dont like about it is how often it needs repairs. Around 70,000 miles, I had to have the entire front suspension system essentially rebuilt, as tie rods, ball joints, and struts were worn out. I developed several oil leaks, and I have stopped trying to get those fixed. Changing front turn signal bulbs and headlights requires the front bumper be removed. Parts seem expensive. I plan to keep it for another couple of years. I doubt that I will be replacing it with another Cadillac.

For a top end luxury car, this vehicle had numerous problems, including drivetrain, cosmetics, and more. Additionally, value decreased rapidly. A positive, Cadillac did repair everything, no questions asked, while under warranty.

My Cadillac has been a large amount of annoyance due to constant breakdowns due to poor quality and dealer service. As a Senior Citizen I would not recommend this automobile to anyone as it is not dependable and most likely will get you to your destination. I have written Cadillac Motors, I have called them, the go ho-hum and go back to screw another customer. Walmart has much better customer service. My case number is **.

My parents have owned many older model Cadillac and had great experiences, other than any repairs are expensive. I bought a 2012 SRX used with low mileage. My repairs now on this money pit are just under $10,000. One of the problems is a particular code that is not specific to a problem but rather has a list of possible problems to be fixed. They just go down the list and keep fixing and charging you until the problem is resolved. That code has cost me about $5000 now and still not fixed. They have given me discounts on parts at times but this is still unacceptable expectations coming from such a top brand car manufacturer. Other problems, back up camera, air conditioner, oil leak...I will not buy another Cadillac and will sever my ties with the brand this week!

Today I was parked at a store 4 blocks from my house and the rear windshield on my 2012 CTS coupe just exploded! It was in the garage prior to me going to the store and hadnt been driven in two days. Nothing hit it, it was cold, but in the 30s. Dont know why it happened and even though my car is still under warranty, the glass is not. So its $500+ out of my pocket. Very unhappy.

Cadillac has a slight variety, more than in the past. Needs more smaller vehicles that resemble the old style. Some models are too big and use more gas than I prefer. I no longer feel that this brand has one signature look but several looks. Its very different from the original look of the long body frame. Certain models can fit significantly more passengers than others and really depends what your needs are to determine what is a good fit. They dont skimp on the upgrades and has many nice features and accents...navigation, backup camera, etc. Doesnt feel quite as luxury as it did in the past though.

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

When I buy a Cadillac it usually is a Coupe or a Crossover. Some Coupes they make are the ATS OR ATS-V models. Then for Crossover they make a XT5 Crossover and a Escalade/ESV. Ive purchased the ATS. The car usually is very well made. The ride was always smooth, engine was quieter. The seats are leather so its a very comfortable ride. And it usually had a royal color in the inside like a nice wood. You can alter it by changing the wood and spray color or the cars color. Some have a clock in them and nice back up checkers. If you dont like the radio in it you can go buy one that you do like and install it yourself. Its like a regular typical vehicle four seats with a middle one in the back but some crossovers might have more seats.

Cadillacs are the brand of many centuries, with lots of power, stability, accommodation, etc. Cadillac has so many models I cant even name, but they have great cars (selections) to choose from. Various upgrades of the Cadillac brands vary from which make and model you choose to drive, or maybe even just test drive, cause when you step foot into one, then the adrenaline rush varies by what you would want in any brand of this great, longtime brand, with lots of media speculation. The brands passenger capacity has the most capacity in the great Cadillac Escalade, so it all varies with the model you would ask for, you have to know what you want in this great company of cars, so the choice is yours, SUV or regular. The distinct appearance of a Cadillac goes to show you quality arithmetic, in every make and model of a Cadillac, especially Cadillac CTSs, in which I believe is 2015s best model on Cadillacs behalf... so there you have it--integrity with just about any Cadillac model, new or old. So go out and buy a new or used model today.

I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I had read about the problems with the Cue system freezing up. I now have that problem, mine is frozen. I called Cadillac and complained about it, case # ** and asked if there was any recalls on this. I spoke to Ashley on 1/17/18 and she said that I should take it to the local dealer to see what the problem is. I told her that I did not want to pay 100.00 for someone to tell me that it needs replacing. Ashley told me that I may get some help from Cadillac to replace the unit. I dropped the car off on 1/25/18 for my 10am appointment, it took all day for the dealer to look at the car and in the end they told me that it needed to be replaced at a cost of 1479.00 and gave me a bill for 143.81.1/29/18 Spoke to Ashley at Cadillac and told her what transpired and told her I was not happy. Ashley said that she would look into it and get back to me within 72 hours. On 2/6/18 I finally received a call from Ashley at 10:31am at the time I could not talk and that I would call her back in an hour or two. I called back at 12:26pm left message to call me. On 02/7/18 Ashley called back and told me there is nothing they will do for me. I told Ashley that after owning many Cadillacs over the year and that we have two Cadillacs now, that I will never buy another Cadillac.

I love my Cadillac SUV. I have a 2012 and 2019 year models. They handle the road nicely in rain and snow. It is a smooth riding vehicle. I have never had any issues with the vehicles. Just regular maintenance has been the only thing needed.

Cadillac had an assortment of cars to choose from. I grew up on Cadillac. A father told to when I was a child. So I thought I will keep up the tradition. I love the interior design of the Cadillac. I like the customization to the chassis that we ordered from the showroom. It has a unique design that is noticeable worldwide no matter where you go. I definitely look forward to buying another one. Although we have very few customizations the dealer offered various promotion packages that allowed us to customize the ceiling, the color of the car, the interior even a sunroof. I was more than satisfied with my purchase experience. It was the sedan so there was plenty of seating for me and my family. Were not a very large family in terms of physical size so it offered more than enough seating space leg room all that we needed.

I purchased a 2006 Cadillac CTS in May 2010. Since the purchase, I have had several car repairs resulting in thousands of dollars. I make sure that I receive regular oil changes and follow recommendations for Mobil 1 oil only. I have to purchase approximately 6 to 8 quarts of the oil to add to my engine between oil changes. I had my mechanic assess the vehicle and there are no leaks. The car simply drinks oil. This is quite an expense since an oil change is approximately $100 and a quart of Mobil 1 oil is $10 a quart. This is simply unacceptable. I have read many complaints where people have lost their engines over oil consumption. Its simply not fair to the consumer to have to bear this expense for a product that is supposed to be trusted. In addition to this, I am putting brakes on my vehicle (front and back) twice a year. This is unheard of. There needs to be some accountability and responsibility for the makers of this vehicle.

2010 SRX Cadillac had wet rugs in back floor. Had repairs made to leaking sunroof, water also corroded back hatch lift... Replacement made ($1300). Next week engine problems... Car towed to dealer... Now water damage has shorted out, ruined fuel injection, plus whatever is controlled by module under front seat... GM knew the sunroof failure was a possibility but did not send any warning to customer so the roof could be checked occasionally. This failure of roof hoses, which Cadillac knew was possible has cost me, up to 6/24/17, over $3000. The dealer should have checked all areas that could have water damage the first time the car was in for sunroof repair. Anyway, I feel GM has mislead or failed to inform the SRX owners about a HUGE possible problem. WARNING TO CADILLAC OWNERS WITH SUNROOFS... CHECK FOR LEAKS OR CHANCE THE SERIOUS DAMAGE CAUSED BY WATER SILENTLY ENTERING YOUR CAR.

2006 SRX 118k kilometers - Sunroof repairs $2,300; air conditioning system repairs $1,400; signal light socket replacements continuously blowing bulbs $220; nav. system does not accept disc; 2 sets of brakes; howling from rear of car at highway speeds, rear bearings are suspected from mechanic’s opinion with approx. cost $300, all this on a car with only 118k. I went to trade it in on a Lexus RX350. Dealer does not even want the car. GM dealers would only offer $4,000. They dont even want their own products back. Is that a statement in itself or what? I will never own a Cadillac again or any GM product for that matter. Absolute junk. GM should have been allowed to fail as they are failing their customers. It is criminal in my mind they can produce such a piece of junk and sell to the public as a luxury car. I consider this SRX to be the worst and most expensive car to repair I have ever owned. I just bought a Lexus and took a shellacking on the crapillac.

In April 2006, I purchased Cadillac STS V8, 1G6DC67A760130685/130685, from your Agent in Oman (Oman Technical Establishment). The navigation system was out of date and the TV reception was very poor. We took the car to the agent for repair. Unfortunately, they were not helpful and their reply was unsatisfactory. They told us that the TV reception is poor in all STS model and that they have no solution to it. With regard to the navigation system, they told us that we should pay considerable amount for updating it. The car was returned to us.At the beginning of May 2012, the audio system in the car stopped working. We took it for repair. Unfortunately again, the agency told us that they do not have a technician to repair it. Instead, they would send the car to Dubai to get the audio system repaired there and it would take 3-4 weeks to get it back. We asked if the agent will give us a car for our usage during the period of repair, but they refused. The car was returned to us. Navigation system, TV reception, and audio system are not working in our car. The agent did nothing to get our complaints solved. How can a GM sole agent in the country without a technician to repair the audio system and TV reception?

01 Cadillac has been giving me issues since I bought it 8 years ago. Spoke to specialist, Joe, & was demanded to take it to Cadillac dealer. Spent money I dont have for him to say, Were not helping you. Looks like another class action lawsuit!

I had a superior buying experience with Cadillac. They are best in class. They have roomy vehicles for multiple passengers to ride in absolute comfort. They offer the right amount of vehicles to chose from. Ranging from traditional and luxury vehicles for everyone and some of the most eye-catching designs on the road. They also offer one of the largest customizable selections in the market, everything from GPS to the color of your interior and exterior. They make a vehicle for everyone.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

When new, my 2006 CTS with 3.6 liter V-6 used about 3 quarts of oil per 5000 miles. At 70,000 it was using 7 to 8 quarts per 5000 miles. At 93,000 it uses 9-10 quarts per 5000 miles. I bought an after market warranty for 8 years but kept getting the song and dance from the original service desk, and the next dealer did the same, after we moved across the country. The first dealer said oil usage was tolerable and should be ignored. Second dealer said the aluminum heads caused excessive oil use, not to worry. I told him my Toyota with well over 100,000 miles had an aluminum head and had never used a drop of oil. Then the service rep said bring it in after he was free from all these recalls and hed have a look. He said the engine would be drained and Mobil 1 synthetic oil would be put in the engine and Id have to return to the garage to get oil added so the system could be monitored. I told the service rep I had Mobil 1 five-quart jugs marked with mileage readings and I had been monitoring oil consumption since the car was new. The engine burned nothing but Mobil 1 oil. I told him repairing this engine was not an option, because it burned oil when new. It needed a different engine that would bolt in. I offered to buy an engine, but not the same 3.6 liter from Opel. He said I could schedule an appointment when the engine man came back. Had I been told the engine was from Opel, I would never have bought the car. I had to learn that on the internet. I thought Cadillac learned not to do this in the 1980s after they sold a low grade Cavalier with an Opel engine and called it a Cadillac. GM used to make good engines. Cadillac was a flagship product. What has happened? I dont blame GM, since the mistake was mine in buying a Cadillac. I recognized the decision was a big risk. But mostly Im just disappointed GM continues to market Cadillac heavily with glitz and sex appeal and make such a horrible product. How many American consumers must be duped?

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. Thats 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department. Car needed a whole new engine, new turbo, fuel injectors plus so much more. Car just stopped. It was in the service dept for 68 days. Got it back January 31 2020. Went back into the shop February 24 2020 for 11 more days. Air conditioner went out of it. Got the car back March 5. On March 16th back into the shop for 75 more days. Had to rework the whole engine, replace both turbos this time plus so much more. Got the car back May 29 2020. Car went back into service June 5 2020 and is still there 20 days later. Needs 2 new tires and a new steering box because its showing aligned but it is shredding the tires.We have had a case open with Cadillac for quite some time. Asked them to take the car back in November 2019 when it needed a new engine. They said no. Asked again in March 2020 when it need the new engine reworked for 75 days. They said no. The car has now been in the service dept for 190 days in the last 7 months. We have had to continue making our monthly lease payments even though we have not had the car. We have 11 months left on the lease. Cadillac as of yesterday June 23 2020 still says we have to keep paying on the lease. They wont take the car back. Even though it obviously is a LEMON!Fair warning. DO NOT BUY CADILLAC. THEIR QUALITY IS TERRIBLE AND THEY WONT BACK THEIR PRODUCT! I have every invoice showing the repairs needed on a car that had 11600 miles on it. I would be happy to supply them. NEVER AGAIN! Its obvious by their actions that they do not care about anyone as a customer. They will milk us for the rest on this lease and then they will resale the car to someone when the car will have no warranty. They just care about the money!

In February 2018 I bought a used 2006 Cadillac CTS with 78314 miles on it. Had it 2 days and cylinder 1 started missing, took it back and they repaired the problem. No cost to me. On April 1st Easter Sunday I was driving to my familys home in Rosedale MD about 50 miles from my home. About 23 miles into the trip I looked in the rearview mirror and saw nothing but white smoke so I pulled over to the shoulder of a busy highway. Once I stopped the car, turned it off and popped the hood I saw fluid pouring out of the bottom of the car. Started the car back up to move it further in from the line of traffic but when I put it in gear it wouldnt move, turns out the fluid was Transmission fluid. Waited 3 1/2 hours for a tow and never made it to Easter Dinner. The next day I was contacted by the service station to tell me the transmission line going to the cooling radiator unit had blown and both the radiator and line needed replaced and that was gonna cost $850. So within 2 months car has been out of service twice. Not happy with Cadillac at this point as they will not stand behind any of their flaws in their cars. You would think a high quality name like Cadillac would want to keep their reputation good. I guess my next high quality vehicle will be either Lexus or BMW. Sad Cadillac doesnt have better management who cares about their reputation instead of them just getting a fat paycheck. Cadillac its time to rethink your corporate structure!!!

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

Cadillacs are a huge investment. They require patience to deal with all the systems in the car and the maintenance not only of these items but also the wear items. All the modern conveniences are great but present a lot of learning plus trail and error. The comfort, power and prestige are all great but come at a cost.

Cadillac offers a variety of different appearances when it comes to its vehicles. They range from an everyday looking vehicle to standing out among all others. Models range from small compact size vehicles to luxurious SUVs to trucks. They are reliable and safe and have multiple different options to add on to your vehicle. They have numerous upgrades possible including but not limited to sunroof, tinted windows, surround sound, lifted vehicles, touch screen navigation/stereo system, built-in DVD player in back seats, and many more. They have LED lights that make them look brighter than other makes and models. As for standard features Cadillac offers more standard features than most other makers have. Navigation system comes standard in almost every vehicle. You can also personalize Cadillac in almost any way possible. Passenger capacity ranges from two passengers to as many as 8 passengers in the Cadillac Escalade. For the Escalade, it has a 3rd seat that is removable and can seat an additional three people. Anything youre looking for you can find at Cadillac.

Car will not start with jump. Makes a click, click and a deep thump sound then nothing. I parked in my driveway and it sat for a while. I thought I had problems with my catalytic converter, rough idle, black smoke. Real heavy. My question: what is wrong with my car?

My 2020 XT5 is fully equipped with every option available. I find everything easy to operate and very functional. Ive owned Mercedes and BMW, but overall prefer the XT5. Dont really care for the V6/V4 function...Creates a dragging vibration in the V4 mode. Understand Cadillac is going full electric in the near future, so no more Cadillacs for me. Youll be lucky to sell 5% of what you sell now. Only two dealers in my state are going to hang on...The rest have taken the buyout...That should tell you something. What are you thinking? Guess Ill go back to Mercedes. See ya...

Purchased new car off showroom floor on Jan. 6th. Returned car to dealer on Jan. 9th. Dealer sent car to body shop for the following: Rear passenger door, passenger door, left front fender and bumper are all out of alignment. Comparing drivers side to passenger side, passenger side doors sag and gaps between trim and body lines clearly are misaligned. Cadillac quality control missed this or sent in on anyway. Customer service center declined to become involved past calling the dealership. Dealership isnt the problem, Cadillac quality is the problem. That new car smell will now be replaced with that body shop and paint and dust smell all for $52k. We have owned Mercedes for the last ten years and thought we would go American. Disappointed a company 1/3 owned by the tax payers take no responsibility for their product.

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?

Escalade ESV is a great truck to own. It is great on gas. I dont like giving a lot of rides so I like the fact that it only sits four. I also love the paint job and the leather interior. The radio is modern and I can use all of my wireless or Bluetooth devices with no problem. You can upgrade your truck to include many features like a better radio, side ramps and twenty four inch rims. You can also get an alarm package. I would also like to someday purchase the new Coup de Ville.

BOUGHT 07 cts in 2010. At 34000 miles replaced 3 engine coils, fuel injection cleaned and replace all filters. In Sept of 2013 replaced radiator with hoses and Trans and water pump... In Jan 2014 replaced all 6 coils and plugs... now the recall for the airbag sensor was fixed in 2011 and has gone bad again and Im fighting with corporate to cover it again!!! $7000 later and they have the nerve to charge me 400. I told them, no you cover it, this has nothing to do with wear and tear. Not only that but 6 forums have said this is a problem around 80,000-85,000 miles, guess who has 81,000 me! The dealer is telling me to fight and not stop because they feel the same way I do! Corporate will not budge. I spoke to a lawyer who informed me since they are aware of the problem and refuse to warranty the sensor if I get into an accident I can sue the hell out them! Im 3 steps away from calling channel 7 news and channel 11... Its time Cadillac corporate gets put on blast! I have no problems showing receipts to show what kind of car I got stuck with! One more thing Cadi converter and power train and alternator was replaced also under warranty... This is by far the worst car anyone could own!!!!!!

I love the variety I get at Cadillac. There are so many products to choose from, and I like that Im given the opportunity to look at and purchase what I WANT. All the appearances and features of the Cadillac brand is amazing. They are so up to speed on the modern looks and technology that I am very impressed. The upgrade and various personalized options is wonderful at Cadillac companies. Im always finding great option to style my car. I have found Cadillac to be especially spacious. Fitting everything I need for all my outings plus the kids! Passenger capacity with these vehicles is amazing.

My 2012 Cadillac CTS had steering problems, steering wheel locked while driving and engine was running! The local dealer checked the car and said there is nothing wrong with it since no error codes exist upon inspection! Safety issue + bad dealer = killing machine.

I own a 2009 Cadillac CTS-V. In 2014, I received a bulletin from GM that a bearing in the supercharger could go bad and ultimately seize the engine. The letter went on to say they extended coverage for this problem for 10 years or 120K miles. The letter instructed me to listen for a rattling noise when the car was at idle. It expressly said in the letter, not to bring the car for service unless you hear the noise. At my next service, I asked if the car had the problem - they said No, that is the injectors you are hearing.The next time the car went for service was 130,000 miles. I never heard a rattling noise, but the car was diagnosed with the problem. It will cost me $3,250 to fix. This is just after pouring over $6,000 into the car (new rear-end, etc.). I called customer care and explained that the letter said not to bring the car in unless I heard the noise. This was a known problem that GM was aware of - I did as they instructed and now I am facing a $3,250 bill. I realize the car is over the mileage limit (despite being well within the 10 year extended coverage for this issue), so I asked if they would consider paying half. I further explained that I am an owner of three GM vehicles and was in the market to replace one. They just said No.

Cadillac offers the Cadillac Escalade which I love. There are so many different models but love that style. It is the leader in the industry and has great value. It is very stylish and has great value. It is noticed by everyone and makes your status go higher because it runs smooth and looks awesome and is also reliable. They offer various upgrade and you can get radio system, internet or new tires that can be custom. Also can get leather and in different colors and different styles. It has very good room and actually can fit 3 people in front if needed. It also has automatic seats that can recline and easily put on how you would be comfortable in seating.

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.

I bought a used Cadillac SRX 2015 last month & had NO IDEA that Id Never be able to drive my very first Cadillac at Night! The lights go from very dim to non existant in a matter of seconds from the get go! I truly cannot believe a company this size & reputation would knowingly dismiss all of the complaints regarding driving safety & no headlights to see the road!!! This is unbelievable & unacceptable! Shame on you GM!

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

The CUE system has died, the steering wheel had to be replaced because the heater wouldnt turn off, the wiper sensors never turned off so the wipers would go off all the time so they had to be replaced. The wiper motor needed to be replaced cause it died in a storm and when they replaced it they broke my windshield. Only have 60K on it now and I cant get the air-conditioning to go to the vents as the CUE system screen is dead.

TV commercial about lease special: ATS $299.00/month for 36 months with $699.00 due at signing. Cadillac customer service and local dealers do not know anything about this commercial. I even recorded the TV ad and emailed it to dealers. This is false advertisement and should be taken out immediately.

Cadillac offers a wide range of sedan and premium car selection. The Escalade and CTS being the most highly recommended vehicle. They are innovative and comfort is a priority for this brand. The car looks as well as it drives and has a sleek design that screams perfection. You will be the talk of town with the standout revolutionary style. Make sure to get upgraded dash. I would like more modern innovative capabilities but it shows excellent development and sound judgement by the leader. Dont forget that it is bears afk war. Also, more space is needed, can feel crowded and stuffy. More gas mileage, plenty of foot space and legroom. Enjoy the space to poop in peace, like everyone.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

Cadillac had a lot of selections of cars to choose from. I was really impressed with the amount of inventory they could fit in a showroom. They have good sales people, too. They will let you upgrade the heck out of the car just as long as you have the money for them. You can do it all if you want to spend. I knew the car was upgraded but the features were great and I could not believe it had so many different bells and whistles. You can also fit a lot of things and people in this car. It is quite roomy.

Purchased Cadillac SRX, March 15, 2014 from Valley Cadillac; 3100 Winton Road South, Rochester NY 14623. We took possession of the Cadillac SRX March 17, 2014 from Valley Cadillac. Problems start at 3.5 months of ownership: End of June 2014/Beginning of July 2014 rattle noises heard from the back of the car when going over any uneven pavement, potholes, turns, entering and exiting the driveway. Depending on speed and the amount the vehicle flexes determines how soft or loud the noise is. Its not always consistent either. Thought it was the storage cover took out noises still heard. Sat in the back seat while partner drove and thought maybe it was the plastic around the glass tailgate since it looked broken at the seam. After a few weeks of listening to the noise, I decided to bring into the dealership. July 17th: After hours drop at Valley Cadillac.July 18th: I left a note for the Service Rep to look at the plastic around the glass of the lift gate since it appeared broken to me and to drive the car to listen for the noise. Maybe it was the broken plastic making the noise (?) July 18th: Service Rep called that afternoon and told me I could pick up the car. Service Rep explained the problem was the liftgate wedges making the noise. They tried to lubricate and adjust the wedges but it didnt work so they replaced the tailgate/liftgate wedges and test drove the car. They said it was fixed. The minute I drove out of the parking spot at the dealership I heard the noise. I went into talk with the Service Rep and he had the mechanic that worked on the car come out to talk with me. Since the wedges didnt appear to fix the problem, I asked if he looked at the plastic around the liftgate window. He said no. I climbed into the back and showed him the broken piece and wondered if that was the problem. He wasnt sure since the wedges are known to be the culprit. I scheduled another service visit the following week.July 22nd: After hours drop at Valley Cadillac. July 23rd: They kept the car till July 25th. They said a plastic part of the tailgate had not been delivered and would it be ok for them to keep another day. I agreed. July 25th: They said they fixed the problem. They replaced the plastic on the liftgate. They replaced the liftgate actuator since it was leaking hydraulic fluid. Replaced a lift gate strut since they said the trunk support was leaking and was weak. I picked the car up. On my drive home, the car started making the noise again. When I got home, I opened the tailgate and found that the plastic that was broken around the liftgate window was secured together as if glued (This must have been the plastic piece they fixed). The interior fabric header on the left and right side was frayed away from the tailgate rubber gasket and the interior left side plastic panel wasnt attached to the metal frame. I called the Service Rep and told him the noise was a little better but not fixed. I told him about the frayed fabric and plastic piece not attached. He was very sorry as he did not inspect the car before I picked it up since the Service Rep was busy with another customer when I arrived. Not an issue. I asked the Service Rep to have a loaner car brought to my house and they can take the SRX and I can drive them around in the SRX to hear the noise and show them the interior parts not attached. Service Rep agreed. July 29th: Mechanic came to my home with the loaner car. I showed him the interior pieces that were not attached and he explained that he had to take various pieces apart to make the last repairs and had difficulty putting them back together. We rode around in the car and the Mechanic heard the noise coming from the back of the car. He said there were 10 other vehicles in the shop with the same problem. He was working with another Mechanic to try and fix the problem since GM didnt have a recommended fix. Mechanic left with my car to take back to the dealership. July 30th: Get a call from the Service Rep asking if I ever had a problem with the front passenger window not going up. I said no. He said they are unable to get the window up and will have to fix it. July 31st: The Mechanic dropped the SRX off at my home and explained what they did. He explained that the front passenger window had been adjusted and was working properly. He opened the lift gate and showed me that all the interior plastic pieces and the fabric header were repaired. The wedges and liftgate striker were shimmed and re-adjusted. I pushed the button to lower the liftgate and just as it was about to close and lock, it popped open on its own. The Mechanic said he had opened and closed the liftgate 20 times at the shop without a problem. We were able to get the liftgate shut by holding the liftgate down so it would open up on its own. We drove around the neighborhood and I thought it was better but as soon as I turned up my drive, it made a noise. I called the Service Rep and told him it wasnt fixed. I had to keep the SRX as we were going away and needed to use the car. August 1st: On a weekend trip. Had to drive to Maryland and listen to the music pretty loud since the noise in the back is unbelievably annoying. We reached our destination and dropped bags at hotel lobby. My partner pushed the liftgate close button from the driver door and started to drive away. I forgot to tell him the gate might not shut and sure enough it opened on him. He tried several times to get it shut and finally it closed by pushing down on it. (What is the point of having an auto liftgate if you have to hold it down to get it to close). August 5th: Dropped the SRX off at Valley Cadillac in an attempt to fix the noise problem again and liftgate not staying shut. A GM representative was at Valley Cadillac and our Service Rep showed him the car and explained what was going on. The GM rep said that the tailgate/liftgate noise was a known problem with the Cadillac SRX. That its a design flaw and there is no fix for it since it doesnt happen on every SRX. Valley Cadillac had a case number generated with GM since this was an apparent problem. The liftgate close switch was replaced maybe due to corrosion in the switch that made the tailgate go up on its own. I also had them do an oil change and tire rotation since we were leaving to go out of town for the week. August 6th: The car was ready to be picked up but I didnt pick up till the 7th since we didnt have time to get it until then. August 7th: I met with the Service Manager who told me he would elevate the issue to the District Manager and that the District Manager would call me. The Service Manager explained it is a problem with the SRX and that there is another individual that is having the same issues. Others that have had the issue had been fixed or have chosen to ignore it.August 8th: On my way to work the Engine light came on. I called our Service Rep. The Service Rep said to bring it in since I was leaving to go out of town at 12 noon that day. I went to the dealership. I waited for the car and the Service Rep told me it was an actuator in the emissions that had gone bad but it was replaceable. Upon leaving the Service Rep told me that the actuator wasnt broke but that it was a hose that was disconnected, probably from when the car was manufactured. At this time, I told the Service Rep that I had been patient but that I was losing my patience. He told me that he understands the car makes noises and that a luxury car such as this should not make them. He also stated that most people can ignore the noise but understands I am more sensitive to it, as he would be too. Seriously??? The car is a $47,000.00 piece of junk.August 9th: Upon arriving at our vacation destination, the front passenger side window would not go up. I called the dealership but service was closed. I called our sales rep and left a not so nice message on his voice mail. He did call us back and suggested we take the car to the nearest dealership (which was 1.5 hours away) we explained we were on vacation so we had the car towed to the dealership. We couldnt pick the car up until that Thursday 8/14 so we didnt have a car for 4 days while on vacation. August 15th: I called the Service Manager to tell him the District Manager never called me. August 18th: The District Manager finally called and I explained to him what I wanted. I want my down payment back and you take this car and cancel my lease.August 21st: Our sales rep calls and tells us we can come to the dealership and pick out any new Cadillac. I told him I didnt want another Cadillac. If I wanted another Cadillac sedan, I would have bought one in the first place and I dont trust the SRX enough to want to ever drive another one. August 22nd: I spoke with the District Manager and told him I was very unsatisfied. I explained again what I wanted. He acted like I never told him that. August 25th: The District Manager said he escalated this matter to his Regional Manager. I asked for his name and contact information and I was told the Regional Manager doesnt deal with the customer. At this point, I called the Executive branch at GM and a case number was generated with one of the customer service reps. September 5th we take a weekend trip to visit friends in PA. We arrived at their house, close the tailgate and it pops open again! 3 times! So I call the customer service rep at the executive branch so she can make a note of it in the case file. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision. We leave the car in the garage and dont drive it unless we have too. At this point we are wasting money on a car with known problems and problems that just appear out of nowhere. Valley Cadillac has written this off as GMs problem and GM is doing nothing to make this car go away. We need help! In Summary: Tailgate/Liftgate makes noises that sound as if the gate is not shut or the vehicle is not structurally sound. GM knows of the problem but wont fix it and tells us we just have to live with it. In for service 4 times for the same issue. Tailgate /Liftgate doesnt always shut automatically without having to hold it shut. Front Passenger Winder is fixed??? Will it break again?? The dealership has shoddy at best workmanship. Poor vehicle quality = poor resale. I would never be able to get rid of this vehicle on my own. GM does not care that every day they dont make a decision to take this vehicle back its costing me money. All we want is our down payment of $2800.00, return the vehicle and rip up the lease. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision.

Adding a follow up to my previous post regarding my CTS, the radiator blew the main hose right out of it and took out the transmission lines. The car has less than 60,000 miles, but because the warranty is up, Cadillac refused to accept responsibility for poor quality and a defect in the radiator. I paid $1,225.00 to fix the problem and put only 300 miles on the car before it was leaking transmission fluid. The GM garage sent a wrecker after the car (all the new parts were under warranty) and the problem they found was a defective new radiator. Everything needed to be replaced again! Interesting that this genuine GM part was defective, but Cadillac refuses to accept responsibility for the first one. I have read other consumer reports of the same thing happening to other CTSs. How many does it take for a recall to be issued and for Cadillac to acknowledge the problem?

My dad had Cadillac for years. Ive known many people who have had Cadillacs. They are extremely comfortable to sit in and drive. The cars takes curves well. I love my car. I like leather seats. Its luxurious. The seats are really to the point to where you can fall asleep. It also has seat warmers so when its cold out your back will be warm. It also has a Bose radio so sound is really good. It has a large trunk and great for carrying Christmas trees. The color is a warm beige and has gloss on it. However, the headrests dont hit me right. My head hits the metal part. Also, the air conditioner has broken down already.

They offer a Coupe which is a two door, a sedan which is a four door, A mini SUV which is large enough for about 5 or 6 riders comfortably and Also a SUV which can normally hold 8-10 passengers comfortably. The car just has a smooth appearance. It just rides good and looks good. It comes with a standard radio that allows you to pre-set up to 10 stations and even has very good speakers. It also allows you to preset up to 2 drivers settings that automatically sets the seat to your comfort. Also, they have heated seat and the best a.c and heat you can ask for and there is an automatic set control to move forwards and backwards.

Bought my XT5 in December of 2020. It has been the worst thing I could have done. I traded my Lexus and I am so disappointed in Cadillac. I took it in 3 times for them to try and fix, Parking Brake, All wheel drive system, StabiliTrak, steering assist. My dash was lit up like a Christmas tree only to find out after 3 times there was a corroded wiring harness and then a bad camera. After all of that, I had a flood under my gas pedal that soaked over to the passenger side too, so I took it in a fourth time. This vehicle stalled on me driving south bound Interstate 75. I have called Cadillac customer service 3 times to report this safety issue and they have not bothered to call me back. Shame on Cadillac on the lack of response to a serious safety concern! Really regret trading my Lexus. Dont buy Cadillac!!!! They clearly do not care about safety concerns.

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

I liked how many models there was for me and my wife. We decided for the midsize LS. It has a shiny black exterior paint and grey interior, with a nice navigational system. I also had hundreds of choices to make as far as the extras. I had a hard time choosing but I settled for the chrome rims, tinted windows, and the sunroof. The car can seat up to 5 people, enough room for me and my family.

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

No Spare Tire! Sorry I bought this SRX. I bought a Cadillac SRX brand new From Massey Cadillac North in Orlando. After all the paperwork I was handed the keys and the salesman and I went over the car. I asked, Where was the spare tire stored? The salesman said, It did NOT have a spare tire just a small compressor with adhesive for a flat tire. Caught up in the excitement I left but called the next day. I asked the price of a spare tire and was told $800.00. I asked why so much, the dealer spokesman said, Because we have to make the hole bigger in the rear storage compartment.I just bought a spare tire kit last week online from a Cadi dealer and paid $600.00. There was a tire, rim, jack, and jack handle everything else was FOAM painted black. What a rip-off. I have been buying Cadillacs all my adult life. I am very unhappy with what GM has done to consumers to lessen the weight to meet standards and at the same time reduce costs and the hell with the consumer. I think the dealer should have done better by me. I am done with buying Cadillacs. I will keep my SRX until... Thank you.

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

Cadillac had several models to choose from which made it nice. The salesman showed me every one of them. I appreciated the fact that he educated me on every single car I asked about. Cadillac has base models but they also offer the coolest upgrades in the automotive industry. They have more upgrades coming as well. All of the Cadillac cars are beautiful so it was easy to choose. I love the way all the models look and how all the features really stand out. Several of the models are roomy for passengers. They did their homework when it comes to being roomy.

I am very pleased overall with the Cadillac that I purchased a few months ago. This car is smooth on the road and there are many choices to choose from. I chose a gold Cadillac and the capacity of the car allows you to carry 3 or 4 passengers. The cars interior was very nice and the hubcaps on the car are very appealing to ones eye. The steering wheel is very nice to grab, as well. The car is even better if you decide to upgrade the cars interior and paint.

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.

I love taking my car on road trips. Its the smoothest ride youll ever have! They have a large variety of colors, large variety of styles. Sleek, smooth, classy luxury. The backseat is huge! My family is more than comfortable and they can watch their devices comfortably with outlets back there. With cup holder too, but nothing compromises the roomy interior. Extra features make sure you are always comfortable. The seat adjustments and electronic features seem way ahead of time. I had the option for upgrades! My dashboard has really cool features, plus I can have roadside assistance if needed (which Ive not used yet). I highly recommend

Great looks, never had any mechanical problems, very comfortable. Most Cadillac models have wood grain interior, a sleek design, Bose stereo, all fully loaded options, great safety features, and is very comfortable to ride in. They also have touchscreen radio, touch screen GPS, DVD or Blu-ray players, chrome rims, sunroof, leather seats, heated or cooled seats, premium sound system, and back-up camera. Also, majority of the Cadillac models have ample leg room in the front seat, the back seat, and if its a SUV, in the 3rd row as well, seats are wide enough to comfortably seat 3 people without feeling cramped.

I leased a brand new 2013 Cadillac ATS, four cylinder 2.0 turbo. According to Cadillac the fuel consumption is 21/31. That is a lie! I have 10,000 miles on the car after a year and I am getting about 18 miles per gallon. Best I ever got was 22 going from Fort Lauderdale to Orlando, all highway. They simply lied to the consumers. The government needs to step in and fine them. If there is a class action lawsuit on this, I would like to join!

My 2010 Cadillac CTS 3.6 with 92K had a timing chain failure and GM will not cover the repairs. Stay away from Cadillac!

While driving my 2005 STS Cadillac, the back brake system locked while I was driving about 45 miles a hour. The back wheels were locked sending the car spinning out control. I had my son and daughter in the car as well. I almost hit several other cars. It finally stopped in the middle of the intersection of a very busy street. We could have been killed. I am in the process of contacting the dealership to see what malfunction. Just wondering, has anyone else ever had this to happen?

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

I find them to be beautiful, functional cars with good looks and good usage. The interior is comfortable and the exterior is nice to look at. Also, its hold 5 people comfortably. In the past other cars I have had have struggled to fit my friends inside, but the Cadillac is awesome. It also makes me feel good to look at it and looks definitely play a role in my purchasing. They have lots of upgrades available, lots of personalization options. I was very pleased with the cup holder and stereo. Overall I was very impressed.

GM Cadillac start to disintegrate at 55,000 miles. Not worth the money. No customer service. GM makes the worst cars and GM executive customer service is even worse than their cars. I will never buy a GM and my family and their families will know my disgusting experience with your GM vehicle and horrible staff especially the CEO of GM. NEVER PURCHASE A GM. Horribly manufactured with horrible customer service, if you can ever get a one the phone. My customer service on my Caddy was just horrible and the repair warranty was the worse. Plus, all inferior plastic parts in the Cadillac are disintegrating before my very eyes. And this a low mileage car that was very expensive but built with inferior materials. All glam and hype but no quality. NO MORE GM FOR ME, FAMILY, FRIENDS, AND FRIENDS OF FRIENDS.And one more thing, there has been a knocking in my engine from the day I drove it off the lot but somehow every time I took it in to have GM their mechanics always told me thats normal for this type of vehicle to have knocking in the engine. When I took my vehicle outside of GM to be looked at by Cadillac mechanics, I have been told that this was not normal for this Cadillac to be knocking all the time. I rest my case with GM and whoever is running GM. Plus the windshield was never put in properly. It is just a badly made vehicle with the brand name Cadillac. What a shame for such a classic. Horrible experience with GM dealership, GM customer service and tried to reach the CEO Mary.

They make several different cars from the Escalade and the CT6, CTS which are some of the best cars ever built in America and are very trustworthy. They are one of a kind cars that no one else could match in craftsmanship. They are strong and reliable cars with a sleek design and heritage that is very well beyond any other brands. Their upgrades are great to a already great car brand. Using them just makes the brand even better than any other models on the market. And most of their cars can hold 5 passengers safely.

I bought a new 2016 Cadillac CTS a bit over a year ago. The car is a damn good looking machine. However, it’s also been falling to pieces like a cheap piece of junk. The leather interior has already started delaminating from the doors, the heater won’t work, the cue system has gone haywire and a multitude of other serious problems for a new car to be having. I’m disappointed that Cadillac’s quality turned out to be so shoddy. However, dealing with Cadillac as a company has been absolutely infuriating. I have been trying to get them to do the warranty repairs for over six months and they have been absolutely impossible to deal with. They do not stand behind their product. I’ve wanted a Cadillac for a long time and I was really happy the day I bought it but now that I’ve owned one and had to deal with their poor quality control and abysmal customer service I would absolutely warn anyone considering buying a Cadillac not to. Cadillac is a sexy car with some prestige associated with its brand but in reality it’s a poorly made car with one of the worst companies I’ve ever had to deal with.

Cadillac DHS 2003 - Just read a comment by an owner of a 2003 Cadillac and I wanted to respond with What are you doing with my car? I have had to replace the transmission, rack & pinion, numerous window regulators, A/C compressor etc and now the intake manifold gasket. One would think that after building cars for a hundred years, and the humiliation of putting (the once revered) Cadillac name on the Cimarron, that taking some pride in engineering components shouldnt be asking too much.

I have a 2011 Cadillac SRX. My check engine light started coming on back in Jan of 2016 and going out on and off for three months. I had auto zone check codes. They was po171 & po174. I looked them up on the computer technical description system too lean (bank2) po171 & po174. Very similar auto zone description, said too much oxygen in exhaust so I change two O2 upstream sensor light, still on then po174 mean mass air sensor light still coming on & off. I had the dealer here in Merrillville in. They had my car all day and told me I needed to replace all 6 injector $2500. I told them to close my hood and I was picking my car up. I do all my work myself so everyone having check engine light I started to check myself. The problem was replace. The evaporative emissions purge control valve price $ 41.47 when I installed the light went out. That valve will make your car run bad, make your trans shift funny on my car. The purge valve is right behind the throttle body. I hope this will help someone having check engine. If someone need help email me. PS I purchase my SRX new in Aug 2011. I only got 65000 miles and I service my car regular and the dealer said I needed new injector. I knew that was a lie. The dealer are out to rip you off.

Much to my surprise, I received a call from the dealership to bring my car in to replace the whole radio/navigation unit. The total cost was picked up by Cadillac ($1400). Hats off to Cadillac for owning up to this design flaw and doing the right thing. Trust reestablished.

On October 26th, 2012, our 2009 Cadillac SRX was hit by a kicked-up rock on a local tollway. The cargo area window on the drivers side was completely shattered. This window also houses the antennae for the navigation system. The SRX model was redesigned beginning with the 2010 models so this window is no longer used. GM has had this window on backorder for months, if not years. It does not have a manufacturer for this window, and obviously has no plans to obtain a manufacturer. There is no ship date! I will never purchase another Cadillac or GM product and I will make it my mission to spread the word about the totally unsatisfactory experience Ive had with this brand.

I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

My son was involved in an accident in my 2006 Cadillac STS in the mountains of Dahlonega, Georgia. The accident was an off the road incident where son lost control of the car and impacted several trees with the side and front of the vehicle. The impact was severe enough to push the front bumper back to the radiator and front frame rail. The airbag did not deploy, and OnStar did not notify us of the accident. Though my son made it out with just mild injuries, if he hadnt we may not have known of the accident for hours. OnStar claims that they have other sensors other than the ones on the airbag deployment system. From the degree of impact they should have be notified. The airbag problem seems to fairly prevalent and there are several complaints of the failure. IT happened to my car, could it happen to yours?

I love Cadillac and the style, innovation, how it feels to drive. All around class and statement of character. It’s the only car I’ve driven the last 10 years.

On October 22, 2018, the CUE system on my 2016 Cadillac SRX, serial #3GYFNCE35GS548248 malfunctioned. The car had approximately 30,000 miles on it when I took it in to Myrtle Beach Chevrolet-Cadillac, in Myrtle Beach, SC, for repair. After they began the repair, they observed that I had drilled a hole in the rear of the storage compartment which is below the CUE screen & informed me that warranty would not cover the repair because I had altered the unit. They were very nice, and I am aware they have rules to go by, but this hole touched no wire or circuit board. The malfunction was not due to the hole I drilled in no way, but it was a defect in the CUE unit. There are forums all over the internet discussing the problems that Cadillac is having with the CUE system. On October 22, 2018, I contacted Cadillac Customer Service and talked to Shenevia, who set up case **. She told me she would be back in touch with me in seven days with a decision. She called back approximately ever seven days, telling me a decision had not been made, and on November 15, 2018, she called and told me that Cadillac had denied the claim. I do not agree with their decision & I do not think it was a fair & honest, because the hole I drilled had nothing to do with the malfunction of the CUE system. It is common knowledge that the CUE system has been a problem since day one! If I had drilled into a wire or circuit board, I would not be writing this letter. I could understand if Cadillac had paid for the repair, but billed me Core Charge, but I feel it is not an HONEST decision for the claim to be denied. Cadillac is using a small technicality to avoid paying for their mistakes!I have been a GM person all my life and always respected their reputation, but this case makes me wonder. I owned a Chevrolet Dealership in North Myrtle Beach, SC from 1981 until 1991 & presently own a 2017 Corvette, 2014 Cadillac CTS, and a 2016 Cadillac SRX, and I am aware that my business is like a Pea in the ocean! Sometimes COMMON SENSE should be an exception to rule! I would really appreciate you reviewing my case again.

Cadillac has a wide variety of models and selections. Each model included different packages allowing me a selection with items that allowed me to customize my vehicular selection. From color selection combined with interior combinations I was able to find just the right style that pleased both my spouse and I. Coupled with a wide variety of features led to a unique car built just for me. The inside capacity of the sedan offers a very roomy space for my passengers. Both front and back seats are comfortable. The leather seats keep warm in winter and offer a body hugging feeling.

I have a 2013 Cadillac ATS and my CUE has been replaced probably 10 times. There were a couple of times it was replaced over again in the same month. Of course my car is not under warranty anymore but shortly after the last replacement my warranty expired and only choice I had was to pay out of pocket. The cost is no less than $1200. Cadillac needs to have a lawsuit placed against them including all of their used to be loyal customers that are experiencing the CUE issue. I will never buy another Cadillac... GM has no integrity. I can’t even listen to music in my car now because I had my battery replaced which of course resets all of your settings so my radio just makes the static noise because I can’t touch the screen to put in on an actual station. I HATE CADILLAC.

Back in 1996 I bought the most beautiful Concours Cadillac, fully loaded brand new. After warranty went off the car started giving me problems. We have taken it GM Cadillac repairs, they drove it on streets and the same thing happened to them. Car stopped running. They saw it about 3 times and never found the problem. Now GM recalled many cadillacs with the same problem. How do I write the Big GM company. They are claiming 2015 have starter problem & I believe mine is too. What should I do. I want to keep it, I love it.

Love my car but hate the radio or cue system. From the first year we bought this car the screen on the radio would freeze up. But after a day or so it would be ok again. Not sure why it would work again but happy it was working. Then this past month it froze up and we have tried everything to fix it. Just called the local Cadillac dealer and they said it is common but my warranty is out and it could cost anywhere between 1500.00-2200.00, yikes!!! There should be a recall on this radio system because I have read many reviews this past month while trying to figure out why mine wasnt working.

Shortly after buying a new 2013 ATS the CUE went blank and stopped working. Because it was under warranty the dealer replaced it. Not long after the warranty expired, the screen cracked looking like a spider web. It will not work to touch, it changes functions automatically and the Bluetooth wont stay connected! I loved my car and would have bought another Cadillac in a minute if this hadnt happened or if Cadillac would replace the using. Their lack of commitment to making it good has lost me as a loyal Cadillac owner. Im looking elsewhere for my next new car.

Nothing beats a Cadillac. Smooth looking and feeling, and powerful. 300+hp v8 gets up and going like nobodys business. Remember the last time you were in a boat? I do. The last time I drove my caddy down the street. Comfortable ride. Plush leather seats, white wall tires, wood trim and no corners are cut. Imagine being the only person in a city bus. This is how I feel riding around in my caddy. If you take people with you they will feel like that also.

What they had then and what they have now are different. A Cadillac no matter what model is a prime car at that time and very dependable. You cant go wrong with one. This was my 1st car in 1962. It had a sleek body style with sort of mud flaps called wings which clipped on the back tires. It had everything the cadillac had to offer. Radio, heat, air which was about it back then. The car had both a front and a back full bench seat that would ride 6 to 8, very comfortable and has plenty of leg room.

We leased a Cadillac ATS turbo 2013. Thank God that we leased this vehicle and not purchased it. The car exterior is very appealing. The interior is not bad, the CUE system is horrible to operate while driving. Handling is very good, acceleration is excellent. But we have been having problems with this vehicle ever since we got it. It had front end problems twice, the radio is basically obsolete since its always acquiring the HD signal and is not pleasant to hear, already had about 7 recalls on it. Every couple of months the car goes back to the shop for different problems. As a matter of fact its in the shop now. There was noise coming from the engine and they found loose screws. The car had a terrible vibration on rear window area so they notified me that all 4 rims are bent due to potholes. Now how can that be possible? I have owned about 15 different vehicles and not one of them ever had a problem with a bent rim nevermind all 4 of them. My opinion is that these rims were made with cheap materials and have a design fault. This has to be the worst vehicle we have ever had and theres no pleasure in driving it. Maybe I got a lemon but I have received no help from the dealership.

This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.

The XTS Sedan is a big car that handles really well. It was a very nice ride for a short trip down the road or to a family member a few states away. Five people can sit comfortably, and theres good trunk space to take all their stuff. Lots of leg room and the seats were nice to sit in even for long periods of time. It has very nice interior and up to date technology. The outside was very casual and not too flashy so it didnt draw too much attention. I had no trouble getting them to customize the car with upgraded stereo, 20 inch rim color of my choice. They really let you build your own.

I purchased brand new Cadillac Xts in 2016, after being a proud cadillac owner if several prior vehicles. From day one, this car has been a nightmare! When it was delivered the paint was messed up and it took so long to repair I made my first payment before I received the vehicle (paint still not perfect). It was so bad a cadillac rep had to come view it. My car since day one has occasionally shook when being crunk. The check engine light would immediately pop on, but when car was restarted it would go away. I was told several times by the dealership that they could only fix it if the check engine light stayed on.There were other issues as well, We were told by the General Manager not to worry. Cadillac would do a buyback and gives us 10% off of msrp of a new Cadillac. The dealership has since closed, getting Cadillac to do the right thing seems to be a nightmare! We have been dedicated Cadillac owners and never had a prior issue, this is extremely disappointing!

Cadillac offers about 8 models, 2 crossovers and sedans. The car is easily recognized and you wont get it confused with other models. It has plenty of standard features and offers a lot of options such as all wheel drive and front wheel drive, special wheels, GPS, heated and cooled seats, accident avoidance and lane alert. Radio is very good and OnStar is great. Front seats have plenty of room but back seat is limited. Cargo space is good but rear seats fold and that you definitely have plenty of room. However, clearance for snow is poor and has a bad transmission. Would not recommend and Cadillac customer hotline is awful. They never respond and dont care.

I purchased a 2015 SRX with $13,000 miles on it. Within the last six months, the CUE screen wont work on the bottom, the wiper fluid motor stopped working, had to replace a fuel injector and just yesterday the motor on my right passenger side window went out. I drove to work in the pouring rain with my window partially down. I have had several vehicles in my lifetime, but this is by far THE WORST! These cars are not cheap but they sure have all kinds of things go wrong with them. I will NEVER buy another Cadillac!

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

Cadillac has a great selection of models from mid-sized, full-sized and SUV vehicles to fit any need with top-notch quality. The current line-up can compete with the luxury vehicle offerings from domestic and foreign car manufacturers. The interiors are luxurious and the exterior has interesting styling with many modern concept cues. The higher-end models have spacious seating and cargo. The options that come standard are decent and the fit and finish is well worth the price paid. I would definitely recommend their offerings over competitors.

Cadillac is above the rest of the field when it comes to luxury... I would repeat buy a Cadillac every time so you should too. Good mpg. They have push button start and leather winter packages and all wheel drive depending on where you live so it easy to get around in crap conditions. They offer a variety of different types of vehicles that cater to your needs from 2 kids and above plus DVD for kids. Cant beat it thats for sure. Also, all kinds of different types of vehicles to choose from whether you need room big trunks or class. They have it all. Just see a dealer to fit your needs.

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.

I am disappointed that 3 out the 4 window regulators on my 2004 DeVille needed to be replaced by 2010. This is quality? This is Cadillac. Its very dangerous on the highway when your window slides into the door at 60 to 70mph in inclement weather.

Cadillac ats 2013 - Vehicle makes loud clunking noise when in drive and at a stop. Feels as if engine is shaking. For 50,000 miles and engine noises to appear seems as if Cadillac is a rip off. The worst, the dealer doesnt help unless you pay for them to diagnose what is so loud and clear. GM needs to get their crap together. Cadillac vehicles are beautiful, but will become ugly to an owner that has to spend so much money on an issue that is obviously from the maker. How do you expect to compete with BMW?

The CTS is mid sized sedan. Only had 12,000 miles on it at the time of purchase. The lease came with bumper to bumper warranty for 100,000 miles. Everything from the paint job to the interior was beautiful. It has Italian leather seats with full sunroof. While stylish, it lacks the leg room we all keep hoping for year after year. Hopefully engineers will figure this one out. Its been long overdue for such a beautiful car. Dealership assisted in the entire process making the buying experience their top priority. They were easy to talk to and understand. Personalized options are available upon request. Full detail car wash and oil change at dealership.