One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

After 21,000 miles my vehicle has had to have the engine replaced along with other major parts. Initially, when I received my vehicle back, it had to be returned the same day. Its because the mechanics at Garcia Subaru of El Paso failed to lock the major coolant hose. It caused my car with a new engine to run hot and coolant to spill all over the new engine. When I received my vehicle back the 2nd time, the turbo was not working and the performance of my car was less than it was, prior to this major repair.

I own a 2012 Subaru Outback with 120k. We paid it off at the beginning of the year and are now being told it may need a new transmission. It has been in the shop for weeks trying to diagnose the problem. At the very least it needs a torque converter. I have called Subaru to ask for help but they are not willing to do anything because it is out of warranty. I wont buy another Subaru.

My son bought a 2016 Subaru WRX STI from a Ford dealer. He had problems with it right after buying it. Fast forward to a year later and it needs a new transmission. The warranty that was sold with the car was actually void because the person who traded it to Ford had put aftermarket parts on it and a tune. We contacted Subaru about the problem and they are going to honor the warranty and pay for the repairs. I am happy to say that Subaru is a great company. There are not many companies that stand behind their products these days. Thank You Subaru!

Purchased a new 2017 Subaru Impreza Sport from Flow motors in Winston Salem. Check oil light came on at 2500 miles. Failed 2 oil consumption tests and had 2 engine rebuilds before 13,000 miles. Using an appalling 1.5 qts oil every 1000 miles. Not repaired. Dealership cheated on oil consumption test by starting with 6 qts of oil in an engine spec’d for 4.7 qts. Going back under NC lemon law. This company gets a 5 **??? Review.

Bought 2018 Outback last October. Have had continual issues with the radio console software rendering the car unsafe for navigation and destinations. They replaced software on 3-18-18. After 2 months same problem occurred. Navigation sent me to several wrong locations and console froze in back up camera mode all day. They installed additional software 5-11-18, but said there is no guarantee this would correct the matter and admitted that at least 20% of all new Subarus are experiencing this problem. I have one car and a handicapped wife. If this continues I will have no option other than to seek remedy under the Ohio Lemon Law.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

I like my dealer. I like my 2007 Forester which we bought new. Yesterday, after I spent $1500 for my 120,000 checkup, I was told I needed head gaskets for between $2800 and $3500. I read about the problem for a solid day. I was offered a new engine installed for $5500, which if I thought would SOLVE the problem I would do. I spent a couple of hours under the car yesterday trying to find the leak. I found other leaks which I took pictures of, but not the head gasket. I am talking to a local non-dealer well respected mechanic who will also look at my car next week. I am disappointed with the problem and my dealership’s inability to install Star Six head gaskets which some believe are superior and solve the problem. I will support a class action lawsuit.

I had protective trim molding installed on my new Subaru Forester as part of factory accessories. A few months after receiving the new car, the passenger door molding came loose. The problem was caused by an admitted poor design. This piece on both sides was attached only with 2 way tape. Although Subaru replaced the molding, because of the poor 2 way tape design, it continued to fall off every few months. Subaru did keep its word that it would continue to replace the molding if it fell off again, due to the poor design, even after the warranty period, as it had not been permanently fixed from the beginning. After a dozen repairs over the years, Subaru has now decided they will no longer honor the warranty, and will no longer fix their poor design. I had to drill holes and put bolts into the trim to make sure the last repair now held. I see that Subaru Love only is temporary. And I see new Subarus at the dealer also use two way tape to hold protective molding. The dealer has repeatedly said the molding is likely falling off because I drive on some gravel and dirt roads. If you plan on taking a car off paved roads and want an honest warranty, I would not recommend a Subaru, that is a taped together vehicle.

Have 2016 Subaru Outback with serious electrical problems. Steering lockout prevents car from starting. We Have extended warranty. Dealership found and identified several codes indicating the sporadic occurrences. Bob Baker Subaru Carlsbad CA refused to fix the problem, and stated we would have to bring the car in while it was experiencing the problem which would be almost impossible. The reason given was itemizing and comparing the risk to a potential flat tire and how much money the repair would cost them. So much for extended warranties.

Charlie ** was referred to me, because my brother and all his family by all their cars from Milea Dealership on East Tremont Ave, Bx, NY. Charlie was helpful as I turned my old Forester in, for an excellent trade in value - while they had a new one ready for me, with exceptional new safety features, and everything I needed in a car. Thank you for excellent professional timely service!! Everything was perfect and I am grateful for such an A+ experience with everyone I encountered, who could not have been more helpful!

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

2010 Subaru Impreza Outback Sport - This car was bought new and received all recommended service. At 40,000 the motor had to be replaced. Subaru insisted that the car be towed over 50 miles to a dealership, and before even looking at the engine, the dealership placed the blame on the local shop that did the last oil change. Dealership told us the most it would cost to repair the engine was $6000 for a new engine. They ended up charging $6000 for rebuilt. Several mechanics with no affiliation to Subaru have said this was an engine malfunction. An internet search reveals that a leaky gasket is a common problem with this engine. Subaru has done everything possible to avoid honoring its warranty and recently delayed our court case. I cant say enough bad things about this car and this company. This is by far the worst experience I have ever had with a car, new or used.

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

I bought a brand-new Subaru in Silverthorne, Colorado. The dealer has provided the most incompetent, inconsistent service over the years; costing me time and money. Several times, they failed to clip something back in the car after it was serviced causing irreparable damage to the part. They refuse to replace it or take any responsibility even though the problem was brought to their attention right away. Subaru Corporate Headquarters was contacted numerous times about this, and they just sent emails thanking me for my feedback and that they value their customers. If they valued their customers, they would do something.My last experience at the dealer involved a botched oil change that they admitted to. They promised to credit my Visa card when I had no choice but to ask for a refund and assured me it was done. When I called to follow up 3 weeks later because my bank confirmed a credit in fact did not post, I was treated abominably by their latest manager, **. This, too, was reported to Subaru Corporate Headquarters. I asked them for the name of ** superior three times. They wrote back, thanked me for my feedback, and refused to answer my simple question. I have years of documentation to show what I have been through with Subaru. They were nice when I bought my car, but since then, they have proven time and again that they do not care about their customers.

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

I bought a brand new 2013 Subaru Crosstrek in April of 2013. The first week I owned the car the oil light came on. I took the car back to the dealership and they advised it is just a break-in period, and it is expected. I found it a little odd, because I previously owned a brand new Nissan Xterra for 9 years, and not once did the oil light come on, nor did I EVER have to add any oil. Also, my brother-in-law, who is a Toyota mechanic, just recently advised me that a brand new car should not burn any oil and they should have replaced the engine when the problem was first noticed. Anyway, my vehicle now has 79,000 miles on it and I have had to add 1 quart of oil every 1200 miles. There are no signs of oil leaks anywhere. I just took it to the dealership last week to find out why I am going through so much oil and they told me that there was no oil in my engine. The oil light didnt even come on. So, the dealership advised they would need to monitor the oil. They put fresh oil in and told me to call when I drove it 850-900 miles so they could get me in to take a look at it. I called at 850 miles and they told me they could not get me in for 4 days. Well, that will put me over the 1200 mile limit because they have to check the levels between 1000-1200 miles. I advised the very rude service rep, Chuck, of the situation and he advised if I go over 1200 miles that I will have to start over, which means I will have to pay another $73 for an oil change and that just so conveniently puts me over my extended warranty of 80,000. So, either way I am screwed. I will never ever as long as I live buy another Subaru. And Southern States Subaru in Raleigh, NC needs to seriously hire individuals with better telephone manners and customer service skills. He would not work with me in any way. They are the idiots that told me to call after I drove it 850 miles and now they wont even get me in. Everything about my Subaru experience has sucked! I will definitely go back to Nissan when I buy my next vehicle.

While I love the car I purchased in November 2013, I have yet to have the dealership iron out my motor vehicle tags. Id like to escalate it to the CEO because Im tired of wasting my time. If you have located the email, please send it to me.

I average 12,000 miles a year on my car. I drive 20 miles rt daily with 85% of my trip being 45 mph. I do not drive this car hard. At 62K miles, I took my 07 Outback to the dealer for a scheduled oil change. I mentioned the car seemed to be getting loud as the technician asked if I had any concerns. When I picked up my car, no mention was made of the noise so I attributed it to new tires. As the car has become louder, on my internet research, I have noticed several complaints and even called Subaru when I had seen an extended warranty on 05, 06, and 08s that covered the car for 100K miles or 8 years. I called the dealer and my car didnt qualify. I have also noticed my car had a recall for a piece to the brake. I havent moved since we purchased the car and had no written notice as to the failure... At nearly 80K, I am faced now with rebuilding my rear differential. No recalls had been made for the 07s. I took it to a mechanic and he told me Subarus are known for that. I have found this website and encourage all Subaru owners with problems to please file complaints.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

When we purchased our 2014 Subaru Legacy it seemed to have a slow turnover. It has 8,000 miles - we bought it September 2013. Im wondering if anyone else has had this problem with their Subaru Legacys starting slow? And if youve purchased a new battery, which battery have you purchased to replace it? Or did you get back to the dealership and have them give you a new battery?

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

While getting out of the driveway in reverse, the car suddenly accelerated. Subaru after two months investigation decided that the car was OK and even refused to fix the small damage to the body car.

Ive taken excellent care of my Subaru, put all 100k miles on it myself, regularly had it maintained at Subaru of Plano and did any and all maintenance work they recommended. I trusted them completely. Month ago I took it in, agreed to all fluids being replaced. $900 later I drove out, barely got out of the lot before realizing a terrible noise (thought it was a motorcycle in next lane!). Turned around to take it back to dealer, heard a terrible grinding noise. Had a mechanic at dealership ride w/ me who acknowledged the howling sound & grinding, said hed fix it. Brought it back & said Austin (another mechanic) forgot to top off the oil. I left, realized the howling sound was better but still there, returned, had Service Manager ride w/ me, he acknowledged the problem, put me in a loaner car & said theyd fix it.When I was told it was ready (a week later) I was shocked to find the noise remains. Subaru of Plano NOW claims they cant hear anything, they will not be repairing it. Ive learned from 2 other mechanics that the Differential was damaged due to the low oil level they caused. I will never buy another one. Trying to find some recourse for what has shortened the life of my car and altered any resale value.

Have a 2015 Subaru Forester and cant stand driving it bc the Bluetooth rarely pairs and/or works. Once it does pair, it drops calls as soon as I start driving faster (like on the highway) and then pops back on once I slow down (exit the highway). Its the craziest thing! Ive brought it to the dealership and it seemed fixed when I left, but then the next day it started acting up again. Apparently, its a software issue. Apple says that Subaru software is outdated and need to be updated. Cmon, its 2017... update your software. I swear more accidents are going to be caused from jacking with this bluetooth! So frustrating and time-consuming.

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

We have a 09 Outback that has weather stripping falling off the back door. We took it to Ganley Euclid, OH about 3 times and they said we have to live with it. Next, we have both lighters/chargers that have pulled totally out of the sockets. I cannot believe everybody that paid $30,000 for a 09 Subaru Outback is putting up with this poor workmanship. We have owned 20 years of Subarus and have lost our commitment to them.

When I brought my car in for service on Friday May 15th 2015 the problems were hesitation to start and ticking sounds in the engine. ** your service manager advised me to leave my car overnight for repair. When my husband arrived on Saturday morning 05/16 to pick up the car after receiving a call telling us the repairs were done he paid the service fees $695.52. Because DEVOE of Naples Florida dealership is advertised as an authorized Subaru service center, we trusted that our car was service properly. After paying for and picking up the car from your service center, while driving home the car suddenly stalled and stopped in the middle of traffic requiring to be jumped and towed home. The following day Sunday the car continue hesitating to start. Again the car needed to be jumped and taken into a repair center for analysis. Mechanical analysis showed that the battery was worn unable to hold its charge supply energy to the engine. Being in your service center overnight was more than ample time for your technician diagnose and replace my battery. After becoming stranded being jumped and towed to replace a worn battery totaling charges $140.00. Your excessive service charges were unnecessary when all my car needed from the beginning was a replaced battery.I am requesting a refund due to excessive maintenance charges and inadequate services totaling $405.39. I am totally disappointed in your service center: will never buy another car from your DEVOE dealership or use your service center again. Your service center over charged me, didnt repair my car, and put me and my family at risk of being killed in a car accident.

I bought a car from Grayson Subaru in Knoxville...... never again. The salesman tried the old etching fee scam on me. Earl ** in Harriman is an excellent dealer and my son has bought 3 cars from Kelly in Chattanooga with no problems.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

Complaint and concern for our 2014 Subaru - We are having problems with oil usage, and have had the car towed and had to call roadside twice. The oil light comes on and there is very little oil. We have taken it in and discussed this with the Courtesy Motors in Chico where we bought the car. They say this is a normal thing with Outbacks. What do you say about this? We are tracking the oil ourselves and it is using oil. We cant afford to be on the road with a problem. Please advice. Thank you.

Hit a deer one week after purchasing. Had to wait OVER TWO MONTHS for parts and Subaru would only give loaner car if we had vehicle repaired at their dealership which is over 100 miles away! Battery was bad, finally got them to replace it. Tilt steering wouldnt stay locked. Wheel bearings went bad, no notice sent out. Numerous problems with driver information center touch screen, software only updated once, now other information has disappeared! Drivers seat developed a split, dealer said to call the 800 number since its not warrantied. My Ford seats lasted over 15 years! If it wasnt for the comfortable ride, Id get rid of it.

Entering a busy state road from a rural side road the car did not accelerate creating a potentially dangerous situation as cars rapidly approached from the rear. This intermittent stall problem has occurred previously - always as I attempted to accelerate from a slow speed.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

Subaru Outback Check Engine Light - Catalytic converter failed on a cross country trip. Catalytic converter replaced under warranty. Took over 2 weeks to get the part. Cruise control disabled for the return portion of the trip.

We bought a new 2019 Subaru Crosstrek. It has the Worst gas mileage we have ever seen in a vehicle. Its getting 13mpg. We have owned it now for 3 months. Now the dealership has says it will get better the long we own it!! We would like to file a lawsuit against Subaru and the dealership for false advertising this product. It does not get Nowhere what they are advertising. Maybe we bought a bad one. If so we would try another Subaru.

2005 Subaru Legacy Outback limited xt wagon. Purchased new Turbocharger. Failed at 36k miles (Factory Replaced). Turbocharger failed again at 75k miles (Factory replaced again). Turbocharger failed again at 112k miles. Connecting rod bearing also failed at that time. Factory says Too Bad For Me. Motor oil and filter were changed at 5k miles, 5k miles and 3.75k miles respectively. With full synthetic oil. I now had lawn ornament.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

Hi this is Subhkarmanjit **. I’m from Barrie Ontario. I bought Subaru Impreza WRX 2015 pre-owned certified hardly 4-5 months ago. I maintained my car properly did services on time. I got it on 95,000 kms and driven it all way to Vancouver hardly 4400 km one way. I heard some weird noises. I checked everything. I thought it was just driving it too much then after everything was ok I kept driving it until I driven back from Vancouver again 4400 kms all the way to Barrie Ontario then it’s also my daily drive car and I work in Brampton so I drive it from there to Barrie daily. Like 2 months ago I started having issues with my car. The engine lights started showing up and then my car started smelling like something like burning rubber and out of nowhere. And the rpm was like going up and I felt like clutch was slipping on 100 kph and high rpms and my gears were little stiff. It’s not like that I never driven standard car before. I know how to drive standard. This is my third Subaru. I had 2001 Subaru Legacy before twin turbo then 2004 WRX and this is my 4th manual car. I sold my Jeep and got this WRX. I have this extended warranty from Subaru dealership when I bought my car for almost $3400 and I took it to dealership as I was told everything is covered in warranty so I went there. They diagnosed my car and after an hour service department told me it was just faulty o2 sensor and my clutch was started roasting and gears were stiff. When I asked them will they fix everything they said no they can’t fix o2 sensor until it completely dead and clutch is not covered as bumper to bumper warranty or my full warranty says everything is covered and they did nothing. They just erased my all the faulty lights and charged me $121 for just looking at car and I had to pay ask them to fix my clutch in few days because they asked me to pay either for parts or labor and they told me they will give me appointment for another day so I can come and show my car again and get estimates. I waited. They never contacted me or called me. Then on 3/12/2018 I was on highway 400 at midnight around 12 am. I was coming from Toronto back to Barrie when I was changing my lane from right to left suddenly there was big blast under hood and my whole motor was blown and it was big black smoke on whole highway. I couldn’t see anything and also smoke was inside car. I was on 100 kph and suddenly motor started making weird noises. I was so scared and was alone. I pulled it over to side and opened my hood. Saw big crack in engine near the alternator and everything was hanging even belts pulleys and was big crack in motor and oil spills coolant everywhere. I called my brother and other friends because I inhaled smoke and then my car was broke and I was alone. I called tow guy had to pay him $200 to tow it back. Next day I Went to Barrie Subaru dealership and they told me they will cover everything as I have full warranty and they will take report to SPP and they said they will contact me but they didn’t. I took all my tools and stuff from my car and got rental car. Since then they didn’t contact me. I had to contact them and now the thing is they said spp checked and they approved my repair and said motor will be replaced. I checked everything online did research and asked my friends as new WRX motor cost from $6500 to $10000 and with transmission and used ones from $4500 to $7000. I called Subaru dealership on 22/12/2018. They said they can’t fix the car. The repair cost they is gonna be $23000 and if I pay $6000 from my Pocket they are ready to fix it. They told me my car market value is on $15000 and that’s wrong. I got my car valued before and from Barrie to Oakville dealerships. My car still value still stands at $20,000 to $22,000 and I’m so pissed hearing it. At this point that it’s been almost 23 days my car is standing at same spot. It’s not neither getting fixed or took cared. It’s snow season and my car is almost started catching rust and other things is how can a car repair cost $23000. I’m mechanic too. I know everything I have 3 yrs experience too worked in 2 different countries. This is my biggest mistake. I bought Subaru. I wish I would’ve never bought it. It’s not getting fixed anytime soon almost gonna be month. I’m moving soon to other province. I tried to reach everyone. No one is ready to hear me so I’m writing this email. Please help me up with something or I will take this to court. I’m already so stressed about my life and then my car. I already have so many problems to deal with. Please do something soon or replace my car or something. I’m totally tired to going to dealership and contacting them again and again. Thank you.

Purchased 2000 14 Subaru WRX in June. I was advised the tires on the car were summer only tires so I purchased a new set of rims and tires for the winter. When I went to change the summer tires to the winter tires, I noticed the interior edge of the tire were worn down to the cords, the rest of the tire look brand new. Took the car to a Subaru dealer, they put the car on the alignment machine and said everything is in specs, that theres nothing wrong with the car. Since they say theres nothing wrong with the car they will not replace my tires. The car has 20,000 miles on it. I have maybe ten thousand miles on my summer tires and ten thousand miles on my winter tires. I rotate the tires myself every other oil change. The dealer wants documentation on tire rotation which I cannot provide since I do my own maintenance. I like the car, its fast, handles well and is great in the snow. As of now I am trading in my 2014 Subaru because I cannot afford to purchase tires every 10,000 miles. I receive no satisfaction whatsoever from Subaru. I find that Subaru is very unhelpful in dealing with consumers complaints.

I went from a 2007 Jeep Compass. Not the best car - but what I found was that the Compass was miles ahead technology wise - from the 2012 Subaru Outback. Every time I get in the Outback, I curse that dashboard, air conditioning panel and radio. Why must lights and windshield washers be so complicated? Ive about wrecked trying to adjust the AC - because that panel requires your full attention to make a change. If I have a low tire - the Jeep told me the pressure of all tires and which tire was low - the Subaru - tells me, You have a low tire - go find it! Who puts the gas tank on the passenger side - Subaru. Next winter Ill be outside freezing while pumping gas. Plus - why do I have to unlock the cap inside the car before I can get gas. The locks are a major malfunction too... They dont lock automatically when the car is moving, if the car is locked - I manually lock them since it wont lock automatically - I cant just open the door. Nope its locked!The Jeep radio simple - I had 5 buttons for programming radio channels I could put 3 channels on each button - I just pressed the button again. I had Satellite on the Jeep too. With the Subaru - you have to take your eyes off the road again - press FM button till you get FM 1, 2 or 3 then you can select your button. I love the gas mileage, the low profile, the roominess of the Subaru Outback. I HATE the dashboard, lights, wipers, the AC and the radio. Why must everything be so complicated!!! My 2007 was far superior electronically to this!

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

My wife and I bought a brand new Subaru Forrester, our second one. Had no complaints with the first one 250,000 miles. The new one is a complete **. Around 30k miles started burning oil at the rate of about a quart every 2k miles, we jumped through all their hoops and did their ridiculous oil consumption test. We were treated like morons, told this is acceptable with a boxer engine which is ridiculous! My boss owns a Porsche which also has a boxer engine and doesnt burn a drop. Anyways they finally admitted there was a defect and replaced the top end (short block). Now with less than 20k since the replacement having the same issues, wife went back to dealer today! Its a shame because we really loved the first one but at this point no matter what they do, we will NEVER, EVER, own another Subaru!!!

Just wanted to give feedback on my new purchase: Gateway Subaru Delaware. Pros: overall satisfied with my purchase, this was our 3rd Outback (2008, 2011 now 2015). Changes promoted purchasing upgraded Outback. 2015 purchased with every option available. Eyesight option just great! Cons: GPS not as accurate as my Garmin portable. Had I known the lack of function & accuracy I would left it out from my purchase.

I purchased a 2009 Forester XT in April of 2008. Three days after purchase, Subaru announced a stop sale order on turbo Foresters made after Jan 1, 2008 (mine was mfg Jan 26th 2008). They issued the stop sale order because of manufacturing defects in the engine that led to knocking and then catastrophic engine failure. My car had knocking at 1030 miles and now at 92K the engine has had the catastrophic engine failure. Subaru refuses to answer the question if my car was affected by the stop sell order and takes no responsibility for repairing my car.

I purchased my 2008 Subaru Legacy in 2016 and absolutely love the car. I have never had a better car but when the airbag recall took effect thats when I found out the recall on the dashboard for melting and causing the reaction of not being able to see when the sun was shining on it. So when I called to get the dash done under the warranty they would not honor it. I just recommend when you do buy a Subaru make sure to actively check for recalls because on the airbag recall I have received over 100 notices but none for the dash. Thanks.

Purchased a 2014 Subaru Forester because of Subarus good reputation -- much to my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. Also, the Bluetooth does NOT work and has not worked properly since the beginning of time. Very dissatisfied and will NOT purchase from Subaru again. BUYER BEWARE!

I changed my oil as was recommended in the manual and one day the light came on and the engine was blown and later discovered the oil was empty. It had burned up all oil in one months time.

While on vacation our 2018 Crosstrek with 1900 miles stalled while driving 4 times. I was driving my daughters car and almost hit Crosstrek husband was driving because car kept stalling. When we returned car went to shop. 1st time it did it on service tech. They could not find out what was wrong, it is in shop after a week for 2nd time, Subaru is aware and we have had loaner for 2 weeks now, car is unsafe, Subaru did not like when I said Class action and asked that I would not call an attorney till after they look at it the 2nd time but I made the call and he is looking into legal action. These cars are a danger to all that drive them, I owned 6 Subaru’s and will not buy another from them.

My son and I purchased a 2016 Forester. When I fill up the car will only take 11 to 12 gallons of gas, even being as low as 30 miles left. Then I fill it up. At first I would drive just away from the service station and it would go from 280 to 240. I took pictures, showed dealership. They said its normal. Then it started about April I would fill up and now put gas in. Clear everything. I can drive and gain miles in my tank. I told them numerous time not miles per gallon. If Im traveling I can fill up have 260 lets just say drive 20 mins I will have 300. I have never had any car ever do this. The Dealership here in Jacksonville are rude. The guys tell me its normal. Then I started having the tire sensor lights on. Nothing wrong with pressure. And once again told me I was lying because its not picking up on the Subaru starlink system. So again I take pictures. Now today no one in passenger side the light kept going off.The dealership I live in a lemon law state Im thankful but something is not right and dealership says its ok. All these complaints except for the seat issue has been numerous times addressed with Subaru Headquarters . My Starlink never said I needed a oil change. When I took the car in I waited. The car was checked in at 1230. I went out to talk on phone. My car was outside. It was 29 mins. When I asked did they rotate the tires and change the oil. They said yes even though on my ticket says they only checked air pressure. Then service manager Tom said Subaru only pays for 30 mins to rotate all tires and change oil. Please let me know if anyone has this issues.

I bought my Subaru Impreza from Manchester Subaru in February of 2013. In December of 2013 I started hearing a cracking noise when I moved my car in the morning. I put it down to driving over a puddle with ice over it. Two weeks after I heard that noise I checked under my car before moving. There was no puddle the cracking noise was still happening. I bring it to Subaru of Manchester. After making an appointment they told me they couldnt find anything. This noise continued and I brought it back to the dealer at least four times with the same results. In February of 2014 I had three inches of ice built up on my passenger floor and the cracking noise was even worse. Manchester Subaru had Safelite reveal my windshield. After the windshield was rescaled it was better. No leak but you could hear the wind like all the windows were open in the car when you went over 30mph. I kept brining it back. Subaru installed foam to help dampen the noise. The noise continued but every time I brought it to the dealer the service department manager would tell me they couldnt hear anything. In September of 2015 I go into my glovebox to get papers for my insurance and all my papers are soaked. My passenger floor is wet as well. I call Manchester Subaru and they are telling me they had Safelite do the work on my windshield so I have to call Safelite. I call Safelite and I am told this will have to go through my insurance. I call Manchester back and tell them there is no way this is going into my insurance. Subaru finally called Safelite and sent someone out to fix the windshield. Safelite took the windshield off and revealed it yet again. I go to test to see if the windshield is still loose by pushing up on the warmer or edges with my fingertips and the glass cracks. I called Safelite and they sent the technician back out to replace the windshield. I have been in contact with Subaru of America since 2014 maybe even 2013. They dont return my emails or phone calls as a sorry for having to drive two hours to Manchester Subaru every or every other week to get this fixed. Here is a mug and water bottle you are just going to throw away because you dont have space for it anywhere. When our customer service department yells at you for calling we will attempt to make it better by paying three months of your car payments and give you an extended warranty. I bought this car brand new. My windshield seal was off again in June of 2016. I have had this call for just over three years and have had a problem with it since the first year and Subaru doesnt care. Subaru means love my left foot. Their customer service is lacking. Their managers dont get back to customers so why should the support.

On June 25, 2015 I called Subaru Roadside Assistance due to a flat tire. The representative spoke very poor English and understood even less. I all but begged to speak to another rep or her supervisor but she refused to transfer my call. I was on the phone with this woman for 32 minutes and she still did NOTHING to help. I finally hung up and called the dealer from which I purchased my 2014 Outback. The service manager there ** is super and did indeed contact RA and made them aware that I had three children in the car and needed help. In the meantime my daughter who was 100 miles away called AAA and purchased their roadside assistance coverage and they had a tow truck out within minutes. Bottom line, dont depend on Subaru Roadside Assistance!!! They are good for nothing but a hassle. Totally frustrating.

I purchased a Subaru Legacy 2008 Special Edition after my Toyota Corolla was totaled in an accident, 5 years ago, as I hear it is SUCH a great car, great safety etc. I felt better buying a newer vehicle for hopes I would have to only do basic maintenance and not have any major repairs for at least a few years as my other car was 15 yrs old. EVER since I purchased this vehicle, it has been nothing but a money pit! It got sold to me with unbeknownst to me a faulty wheel bearing. I had NO idea and rode with a humming noise for several months thinking my car was fully looked over by the technicians and car dealership selling it (I paid 15k for this car mind you!) It needed tires also... so after $700 worth of tires and $300 for a wheel bearing on top of the 15k I paid for it, fast forward to I am now needing MY THIRD WHEEL BEARING!!! IN 5 YEARS!!!I dont do ANY heavy driving whatsoever, do not beat the car, I drive locally on sideroads 35-40 mph or less and sometimes a small drive on the highway to visit a friend. 3 wheel bearings needing replaced on a 9 year old car in the last 5 yrs of owning it???! I presume the 4th is about to go too... Not get past the wheel bearings failing, the car eats gas like no tomorrow. I eat a half a tank of gas in 3 days. Yes 3 days. Ever since I owned the car, (its an automatic) it constantly shifts rough and jerks hard sometimes shifting gears. Or is very sluggish (I have had the transmission checked and everything after I bought the car). Its like the car is choking on itself. I will NEVER buy another Subaru again! It has been costing me so much money. I cannot afford it. And for a safe reliable 4 door vehicle the insurance on it is as much as a BMW or Audi. I should have bought one of those because the parts are just as expensive as a expensive luxury vehicle! Thats another thing parts are EXPENSIVE! Now I took it to the shop and there is oil on the oil pan dripping out (I only have 88k miles mind you and get the oil services every 6 mos). And the entire dual mufflers and cat back is shot and rotting out and needs replacement (it costs over 600 bucks for that). I dont know at this point, but I feel like selling this money pit expensive mess of a junk by Subaru and finding a more quality vehicle that will not need CONSTANT repairs and attention.

My 2012 Outback just got a new transmission after 75,000 miles. Im very dissatisfied. When I shift into park its rough, makes like a clunk sound. Makes me wonder how long this one will last!? Ill never buy another Subaru. Makes me wonder if it was done right? Of course they say its fixed and better!! What a joke! I think a bunch of us should get together and place a class action lawsuit.

My spouse and I recently purchased a brand new 2013 Subaru WRX STI. Before signing our agreement, we stated that we could see an orange peel look in the factory paint. The salesman and sales manager stated that they would have it cut and buffed, which should remove the orange peel look (my spouse nor myself do not have experience with auto body paint, so we reluctantly decided to sign the papers being as it was a brand new car and we figured that the cut/buff process would really remove the orange peel factory defect look). They cut and buffed it and it will not remove the orange peel, so we decided to take it to a reputable auto body company in the area we live in. Once we spoke with him, he stated that to totally fix this factory paint defect, the car would need to be pulled completely apart and totally repainted. That comes in at around $6,000! We just spent $40K. We cannot afford to put another $6K into the car. So we contacted Subaru.com and they sent a rep out to look at the paint. The rep stated that there is not a problem with the paint! Not only can the salesman see the orange peel as well as other workers, my friends, etc., but the Subaru rep doesnt come on! They also stated that they would not take any opinion from any auto body place besides the one they use. That in itself seems fishy. If they say nothing is wrong with the paint, why wont they get a few other opinions? They are just trying to cover their rear ends and not make right. If you read online about the orange peel effect on auto body paint, it clearly states that its caused from improper application of paint - whether it dried too fast, they didnt apply it correctly or the paint itself has a defect. We have owned over 20 cars in the past 12 years and have never had a car with orange peel looking paint. We have never owned a Subaru and this will certainly be the last! The factory is cutting corners to make more cash and get over on the consumer since most people dont notice this issue unless you really look at your car. We have been up and down with the Subaru dealership and have contacted the owner to see if he will make right on the fixing of the paint. We are awaiting the answer from him. I can only hope that he will make right on it. We love the car otherwise and shouldnt have to live with something that looks so bad! My husband just received a phone call stating that we are not allowed back at the dealership and to not contact them any longer! Not only did we already prepay for service up to $45K, but we also were told that we are given free car washes for the life of the car! This is ridiculous! I will never purchase a Subaru again!

My 2011 Subaru Outback stalled out on the 101 South driving back from San Francisco. At any hard brake the car would shudder and/or quit. Extensive research has informed me that this is a very common problem with Subarus, resulting from a failed torque converter. Owners of Subarus have posted about this problem for many years. The Subaru dealership from where I bought my Outback, and which is making the repair, just confirmed it is the torque converter that has failed and will be charging me $2016.59 for the repair. I am coming out of pocket over $2,000 to replace a part Subaru has known for years FAILS. Not only have they received many complaints about this part, it is a DANGEROUS problem for the car to have. It should have resulted in a recall by now, there are so many complaints. The car can stall at a red light, on the highway, or anywhere else where a hard, fast brake is required by the driver.

I have been denied for a warranty work for a Certified-Pre-Owned car that I own which only has 18,000 miles. The car has been broken down in the middle of the highway, and vehicle has not been starting since then. The vehicle has been towed to the nearest local shop and it has been there for roughly 4 weeks now (since 09/09/16). The local dealer (Subaru of Tacoma) has informed me that vehicle has experience “engine seizure” meaning that engine has failed operating due to lack of oil in the engine. I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work. I have waited patiently for 3 weeks for dealer to get back to me, but they have not been very communicative with me. So, recently I have decided to call Subaru of America myself to figure out whether or not they have received the proof of the maintenance record to proceed with the process.They have told me that, they have received the file, and told me that they have decided to not provide with warranty work due to “lack of maintenance”. They have stated that, it is my fault for not regularly changing the engine oil, which it has been done every 6,000 miles or 6-month according to the owners manual. In the manual, the Powertrain Limited warranty is 60,000 miles/5 years and I was dumbfounded to hear that they won’t do it since it is my fault for lack of maintenance. This is not only an engine problem, but also a safety hazardous concern. When my vehicle stopped in the middle of the highway in I-5 state highway intersection, I was scared to death as I was afraid someone might rear-end me real hard. I could have been seriously injured or even cause death on that day. When I called 911 for help, I waited in my car with the emergency signal on for 35-40 minute hoping nobody would hit me from the back.I can’t understand how there wasn’t a single indication that indicated the driver how low the engine oil is there in the motor. Not a single gauge popped up alerting the driver that there is low or no engine oil. No check engine light, No low oil light, no Nothing. It just stopped in the middle of the highway endangering my lives and the other. I have 2015 WRX STI, and I had this vehicle for 4 months till this problem has occurred. I have bought this vehicle thinking that the Subaru is reliable, durable and worthy brand that customer can trust and drive without stresses. However, now I’m faced with need of new engine replacement to the vehicle which would cost more than $17,000.Im wanting to approach this problem thoughtfully as possible and legal way to receive fair service that is promised in the owner’s manual. I’m writing my story down here hoping to get a help, and to collect information on if anyone else is experiencing same problem as I’m. Feel free to send me a email on my case. Thank you for reading.

1999 Legacy - This is my third Subaru and I take excellent care of it. The drivers side window release is broken. I have been told by your Olathe, KS service department that it will cost close to $300.00 to repair it and I am extremely dissatisfied with that outrageous charge.

I purchased the Gold Plan extended coverage service contract for $1500 on a pre-owned 09 Legacy. The engine blew a rod at 85,000 miles and they insist on breaking down the engine to determine if it is covered. If they decide it is not covered, I have to pay $1000 for breaking down the engine and Im stuck with a car with a blown engine that I cant afford to fix.

I purchased my first new car in July 2014. I test drove a lot of cars and the Subaru drove the best so I purchased a 2014 Outback. My last two vehicles, I purchased used Toyotas with low mileage and paid them off. I still own and love my Tacoma. I took the Outback to California from New Mexico. I visited friends and drove Highway 1. I was enjoying my road trip and after 3,000 miles, the oil light came on. I immediately pulled over and checked the oil and it was low. I put a quart in, the light went off, and I headed for home. I called the salesman that sold me the car and asked if there is a break-in period I did not know about. The salesman told me the car should not use that much oil and to bring it in for an oil test of 1,200 miles. I did so. At 1,200 miles, I called the dealer and was told nothing was open for two weeks. I took the car to another dealer in town and was told they had to start their own oil test after I was told on the phone by the other dealer the consumption test could be completed by any Subaru dealer. I start a new oil test with this specific dealership. I park the new car and drive my Tacoma to work. During Christmas, I took the Outback to Texas on a road trip. I drove the car 12 hours to and from my destination. Plus a week of all over the state, a few hours here and there. On my return trip, the oil light came on again. I put a quart in, the light went off. I called the same dealer and took the car back. I far exceeded my 1,200-mile limit and the girl checking me in scolded me for putting oil in and said I would have to start a new test. This made me angry and I started to get curious about the runaround. I lose my temper and tell the dealership if they dont fix the problem, they can have the car and Ill stop paying for it. I did not purchase a new car to keep spare quarts of oil in the back. I call for the service manager and he tells me we should have done better. He did not have an attitude like the girl at the counter. He told me Subaru will not do anything unless I complete the oil consumption test to their specs. He told me the manual states that the Outback uses a quart every 1,200 miles. I started thinking about that one. If the 2.5L engine holds 5.1 quarts, uses a quart every 1,200 miles with recommended oil change is at 7,000 miles, I am negative oil at oil change time. Again, this does not make sense.I go online and Google it. The first page is full of Subaru oil consumption articles. I had no idea that my problem is a universal problem and that a lawsuit was filed against Subaru for oil consumption and defective rings. Now I understand the runaround. An article in Motor Trend states Subaru dealers are telling owners that the oil consumption issue is normal and that normal usage is 1 quart every 1,200 miles. But with a new vehicle, this kind of oil consumption is definitely not normal. Owners who are experiencing excessive oil usage can take their Forester, Outback, Legacy, XV Crosstrek, and Impreza models in and ask their Subaru dealer for a consumption test. They will then change the oil free of cost, and ask you to come back in 1,200 miles. If the oil usage is over their acceptable specifications, they could replace the piston rings. The Outback performs beautifully. I purchased the base model 6-speed standard. The Outback is roomy and pleasure to drive. Unfortunately, I now have to convince the dealership to fix the problem. I did not purchase a new car thinking the rings would be defective and the engine must be rebuilt. The car consumed oil on long trips with the cruise control set at 73 to 83 mph driving for 12 to 14 hours straight.I will not take a trip like that for another six months. I will park the car and wait for the next road trip. I also want to make note that on my first road trip, the Outback got up to 28 miles per gallon on the highway. After the first oil light incident, the car gets 23 miles per gallon at best. I am very upset with Subaru. I will be paying for this car for the next five years. I will be driving my trusty Toyota Tacoma 2.7L 4-cylinder with 179 thousand miles on it. The Toyota is not as comfortable and does not have all the bells and whistles but has never used oil and gets 26 mpg. My first new car at 46 years old and I made the wrong choice. The hassle with the dealership, I wish I could give the car back and spend my money on a Toyota.

Positives: Roomy interior. Excellent cargo space. Negatives: Poor fuel mileage. I think company overstated MPG intentionally. Touch screen disappears in direct sunlight. Uses oil badly. Poor radio quality. My first and last Subaru.

Our first Subaru was a 2009 Outback, and we loved it. It was a program car with about 10K miles on it when we got it, but had been owned by the state of NC DOT so was like new when we got it. The one problem we had throughout the life of it was the left headlight would not last; it would go out several times a year. Because of some other problems, some possibly a mechanics fault, that car caught fire and was totaled in 2013.We went back to the same dealer in Asheville NC and bought a new 2014 Forrester. From the beginning it had a lag when accelerating, as when one is passing another vehicle or when a potential problem has arisen and one needs to move fast to avoid a wreck. It was a consistent 6 second lag; after 6 seconds, the RPM would soar almost to the red line. I could literally count one thousand one, one thousand two etc. My husband took it back to the dealership and asked about it. Oh, everyone is complaining about that with this car, theres nothing to worry about. Umm, I do worry when my car wont move when I want it to! Ill also add at this point that my husband and I are both in our late 50s, and we are the only people who have ever driven this car, so we know how well it has been treated.In Februrary 2016 I left home, drove into town (10 miles), made two stops, the car was running smooth as butter. My third stop was at the car wash. I pulled up, told them what kind of wash I wanted, and I went into the lounge to wait. A few minutes later the guy came in and said, Your Subaru wont move. What?! I went out, cranked it, could put it in gear, but it was like it was in neutral. Could hear the motor revving, but nothing happened. There was no noise when it happened. There was no smell of anything burning, nothing. The emissions warning light was on.I had the car towed to our house (I needed to get back and get my other vehicle for an appointment), then later had it towed to a local garage, because the car was out from under warranty. He kept it a week, then called and said he couldnt figure out what it was, so he called the dealer we bought it from, and they said they thought it was the transmission. Paid to have it towed 70 miles to the dealer. After about a week, they called and said they couldnt figure it out, so they ran all the computer stuff and sent it to Subaru to find the problem. They determined it needed a new transmission.The Service guy told me when I picked it up that when they went to look in the transmission, all kinds of parts fell out, that the transmission had literally exploded. That was the word he used. Fortunately that was still covered under warranty, so it covered the $7K to repair it. When we finally got the car back we noticed the lag was gone! Now when I accelerate, the car actually does what its supposed to do! If you have that lag, insist that they check your transmission!

To say I have had a bad experience is an understatement. Week one, battery dies leaving me unable to open the rear hatch to access my dog crates. Month 2, my AC dies (in the summer... I live in Texas). Battery continuously dies, replaced multiple times. Advised that battery drain has been addressed, pure lies. Tailgate latch breaks (remember dog crates mentioned before?) 17 months, Transmission goes out- even though multiple sources prove that the 2019 has multiple tranny issues, dealership tried for 2 weeks to make me pay for the entire new transmission. These are just a few of the issues Ive had. ***Not a dog friendly car!!!

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

I have a 2014 Subaru Outback that I bought new. Until now, I loved my car. A few weeks ago, I noticed it having difficulty starting. This happens both when I use the key to start it and when I use my auto start. When it began, it wasnt cold out (I live in Minnesota). It was almost 50 degrees. The car would take longer to start and keep turning over before firing up. Other people even noticed it. I took it in for service and they tried doing a computer reset and told me that should do it. It didnt work, so I took it back.Meanwhile, I had done some research and found that some Subarus can start doing hard starts, which is exactly what this seemed to be. Unfortunately, the dealership I took it to did not take me seriously and tried to tell me that it was normal for my car to start that way in the cold weather (by this time it was in the teens outside for temps). They were unwilling to see it as an engine issue and told me that all cars do this, which was completely ridiculous. Prior to bringing it in, it almost would not start one night and I thought I might have to call a tow truck. If this is what my car is going to do at 3 years old, it needs to go. A Subaru dealership is telling me this is normal for the car and it cannot be fixed, and apparently it isnt that uncommon for this car. I need a reliable vehicle. I plan to get rid of it and get a vehicle I can trust to start. Its disappointing because I really liked this car.

Several months after purchasing my 2016 Outback I experienced an occasion when my engine stalled when I was trying to move into moving traffic. At first I assumed it was just a one time incident but I had the same thing happen a couple more times over the next few weeks. I drove the car to Armstrong Subaru and discussed the issue with Terry the service manager who told me that Subaru is aware of the problem that is in the computer module. He said they were expecting to come up with a solution within the next five months but in the meantime there is nothing they can do. The problem has continued to plague me and I fear that it could possibly cause an accident. I called Subaru America and the lady at that number pretty much told me the same thing. I waited several months and called Terry again only to learn that they are still working on the problem.In todays internet issue of Consumer Affairs I learned that the Impreza has been recalled for the same issue but there is not mention of the Outback. I am very disgruntled to say the least. I guess I will be forced to wait until all the Imprezas are fixed before a recall is issued on the Outback. Ill just continue to keep my fingers crossed because I have to have my car for transportation and cant just park it indefinitely. No more Subarus for me.

We bought a brand new 2012 Subaru Forester. We took a trip from Georgia to upstate NY. The car was burning oil. For the next couple of years, we kept telling the service dept. that our car was burning oil. They kept assuring us it was not a problem. After checking the internet, we found out it was a real problem. We demanded that something needed to be done. They did a oil consumption test. Saturday they agreed that it was excessive and we would be getting a new engine. Why does it take the service departments so long to take action? Now my concern now is what happens to the resale value of my car?

I bought a brand new Subaru Outback 25i limited in 2011. Ive had regular oil changes and followed the maintenance schedule religiously. I had 55,000 miles on the car. I wasnt super pleased with the interior because I have dogs and though Subaru claims to be dog friendly, their thin plastic fabric below the windows rips very.... Ok.. I thought kind of cheap but I put up with it... Then, three weeks ago, my check engine light went on.... I called the dealer who told me not to panic, that it was probably nothing but to get it in. I got it in the next day (the light had gone off by then but I brought it in anyway). Turns out there was no oil in the engine and the brakes had rusted. They told me I neglected the cars maintenance. My neighbor has the identical car and the exact same thing happened to her but hers was still under warranty. They rebuilt her engine. They claimed mine was neglect. They would not help me. I dumped the car. Took a major hit because of the issues but I no longer trusted it. Ill never buy another Subaru or recommend them to others.

Bought the car at 35 thousand miles - have a warranty that says purchased as of mile on and 72 months so I bought it in 2012. 72 months is not up but lo and behold, it is cause it goes back to 2009 which we were not told and have the extended part of the warranty but still up, and I have barely 70 thousand miles on it. Great job Subaru. You know that this is going to happen but yet I paid over 17 thousand for this car. Will never buy another car from you nor will I recommend anyone else. I have owned a lot of cars in my life but this is the worst.

I used to be a loyal Subaru customer, but will never consider buying a Subaru again. After attempting to purchase my leased Subaru, Subaru Motor Finance could not confirm for over 3 weeks whether they ever received the check in the mail. I called for weeks, always being told that someone would get back in touch with me in 48 hours - no one ever called me back. I have spent over 4 hours on hold over the past weeks without any resolution.

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

We bought a manual 2014 outback in black. All of the rear windows come tinted (not optional) and it is a safety hazard, because the dark tint makes it nearly impossible to go in reverse at night due to severely compromised visibility. There is no back up camera on this model.At 5400 miles, our clutch slipped in stop and go traffic on a long steep hill in a snowstorm. Fortunately had enough left to get to our destination, but there was a horrible smell of clutch fluid for 60 miles. The dealer blamed our driving skills on the clutch failure, although my husband and I have driven standard transmissions for 30 years each and have never killed a clutch. They replaced the clutch, But the next one is your responsibility. For 4 months after the repair, we still smelled clutch fluid.Tonight I was backing out of a steep driveway and noticed the familiar nasty smell of clutch fluid and prayed that the clutch wouldnt slip again. Crossing my fingers that well get the normal life expectancy out of this clutch, but suspect that it is very poorly made and will fail again. Would love to know how many others had the clutch fail in an extremely short timeframe.

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

I bought STARLINK at a promotional price when I purchased my Outback. I received an email saying it would auto renew unless I called to cancel. I called to cancel because it was too much money for something that I had not used even once. I was told I would lose the last 45 days of service unless I called the day before it renewed. Really? This must be the only company that can’t figure out how to cancel auto renewal and fulfill the remainder of the paid contract. After having that conversation and canceling because I don’t want to deal with a company that can’t figure out how to fulfill a contract and cancel a renewal, the agent offered me the service for half off. Why not just offer this in the first place? If I hadn’t been so angry that I was losing the last 45 days of the contract I probably would have paid half price. Oh, he did give me a refund of the unused (forced out of) promotional price—$5.00. Really too little, too late.

Bought a 2014 Subaru Outback from them that was a Subaru certified used car. I’ve had nothing but issues with it. I reported to them that there was a loud screeching sound intermittently the day after I bought it. They said they drove it and didn’t hear anything. I brought it up multiple times and they said they inspected everything but couldn’t find an issue. Brought it in for the same reason recently and they called back and said that rust on rotor made grooves in the brake pads. I asked if they could replace just the brake pads and they said no we have to replace the rotors. I wrote their service manager asking for the $65 inspection fee to be waived and honestly I want a full refund for the work. $550 for rotors that I didn’t need or want is ridiculous and I’m not sure its legal. The rotors cost around $70 each and the brake pads $20.

I purchased a brand new Subaru Ascent from Toyota/Subaru of Corvallis about two months ago. I also purchased the extended “bumper to bumper” warranty for the car that is good for 7 years/100,000 miles. The Sunday before last (August 11th), the middle seat (the Ascent has 3 rows) quit sliding forward and backward on the track that it was on. I made an appointment on Friday, August 16th for the dealer (Subaru of Corvallis) to take look at the seat. They confirmed that the seat was not functioning correctly and informed me that they would need to schedule another appointment to fix it (they needed an entire day to do it). So I scheduled an appointment on Monday, August 19th, for them to fix the seat. They called me around 11:30 on Monday, August 19th, and told me that there was a rock stuck in the track of the seat, and that they had tried everything to get the rock out of the track but had failed. They then informed me that my “bumper to bumper” warranty would to cover replacing the track, and that it would cost me around $1300 to get an entirely new seat assembly (apparently the track cannot be replaced separately, and that the entire seat assembly must be replaced). The car has approximately 2,000 miles on it! They also told me that they could not put the seat back into the car the way it was because it was a liability for them, and that they needed to fix it before I could get the car back.Needless to say, I was angry that the “bumper to bumper” warranty wouldn’t cover the issue, and that I would be without a car until they could order the part for the track and get it replaced (they said that they would need to order the part from the east coast somewhere). I called Subaru customer service, and they stated that the issue was not a design flaw, and that they would not cover the repairs. They said that a rock getting into the car was a foreign object and there was no design flaw of the track for the seat. Apparently, I can never allow another rock to get into the car again! I then called my insurance company (State Farm) and filed a comprehensive claim. They are still debating whether or not they can cover it. My questions are these: For a company that is known for their rugged image and adventurous spirit, is Subaru going to stand up an admit that a little rock can completely ruin their seats? Apparently that is the case here! How is this not a design flaw???

I really believed that Subarus were reliable cars. I still owe $11,000 on my 2013 Legacy thats now worth $5,000 now and my transmission went. Since I have 121,000 miles on it, Im out of luck. Subaru is aware of issues they have with their CVT transmission and in 2017, extended their warranty to unlimited miles. That extension expired on 7/31/18. Their response is that they can offer me a $500 coupon off of a new car. I completely lost faith in them. I thought that my car would last until 300k miles at least.

Purchased a new Outback in April 2016. Noticed the GPS map was from Q3 2014, so I asked the salesman if it could be updated. The salesman checked with the service department and told me that it could be updated by the service department just as soon as an update was available...but an update was not available at that time. A few months later after moving to another state, I asked Subaru Customer Service if my map could be updated. They informed me that the Subaru policy would not allow me to get an update before I owned the Outback for 12 months. So my map would be almost three years old before I could get it updated by a Subaru service department. I wasted much too much time sending emails to them attempting to get an update approved and after too many...I gave up and was lucky enough to find a way to update it myself.

2014 SUBARU FORESTER LIMITED 2.5 - This is the 4th Subaru I have owned! I come from a family of Subaru owners. Purchased my SUV and within 5,000 miles the tires were SHOT. Its first winter was white knuckled, WHAT? I purchased this Subaru because they were great in the winter, but NOT this time. The dealer told me the car was so out of line it had to come off the assembly line like that. 15,000 miles burning oil like crazy, but the oil consumption test - passed.Hardware less than fair, door weather stripping crumbling already. 35,000 battery has dead cell, battery replaced. This was a brand new car I bought, seemed like some used car I bought off a lot! WHAT HAPPENED TO THIS BRAND? As sad as it is for me to say it, UNLESS SUBARU can give me a incentive to have my next car purchase BE a SUBARU brand, Honda and Toyota may be getting my business and my families!

What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. Well Dear Santa Fe fellow buyers do beware and go somewhere else. Subaru Impreza 2015 $20,000 39,000 miles Pre-Owned certified. I thought if it said I had 50% of my brakes when I bought it that it was safe. I should have known when the blades on the wipers were shot even though they were checked off on the two page Pre-Owned Certified document. Should have given it back then. The brake pads are shot, and apparently have been since I got it. Which is what the brake light flashing when I make a right turn means. Almost $500. Major safety issue. They advertise a car wash with every service, but for me, only if I ask. The AC got “fixed “. it worked for one evening. The same issue happened with “Auto Start”, it was fixed and broke within 10 days. It was fixed again yesterday. They fixed the brakes for free after a winter of driving on dangerous snow-covered steep narrow twisting dirt road. The kind of road Subaru is good at it, with brakes. Everyone who drives my road blanches when I mention Subaru pre-certified bad brakes. Tried to trade straight across, they wanted to up sell me. Then I got rear ended in a hit and run, now it has had an accident. Can’t wait to dump this car. Don’t buy from Honda Subaru they happily sold me Pre-Owned Certified a car with dangerous brakes. “Buyer Beware”. So is everything else checked off on the pre-owned certified an error as well? Go To to Hueberger in Colorado Spring, or to Toyota, CarMax, Sweet Motor Sales, the funky places on Cerrillos Road. Avoid Subaru Honda!! And stay away from Gregory **. They fixed the brakes, as I drove home everyday of a snowy winter, but not the relationship. Avoid this dealership and Greg **. BUYER BEWARE.

I read about the Imprezza in Consumer Reports as it was their top car of the year 2016. It is an average car. It drove nice and at the time I was looking for an inexpensive car. Ive had it for 2 years with some minor problems and I will be looking for a better car this year. It doesnt have all the features I would have liked and cant expect more. I also had a poor experience with the dealership. Also, I dont like that when I unlock the car it only unlocks the driver side door. I saw in an ad that they changed this for the next model year and you can now program it to unlock whatever doors you want. Lastly, I dont like that it doesnt have rain sensing windshield wipers.

I bought an 01 impreza outback sport from where I work. Used. 143,000 miles on it..keep in mind that I fix cars for a living... This is the best car Ive ever had the pleasure to own and work on. When I bought it it needed both front axle boots, valve cover gaskets and steering rack boots. Now this might seem like a lot to the average person, but really its just minimal surface stuff.... The engine is an ej22 phase 2 2.2 liter.... Best engine subaru ever made in my opinion. Non turbo naturally aspirated... Once I fixed all the little stuff, I changed the oil and did a trans drain and fill 3 times...I drive 50 miles a day 5 days a week, so around 1000+ miles a month.... This car hasnt even shown any signs of dysfunction whatsoever.. Im sorry to hear that people are having problems with their subarus... My experience is much different. Drives great and mileage is 25-26 mpg on an 4eat automatic trans. Yes I have down upkeep ie, plugs wires cold air intake coffee can exhaust tires, but the car just goes and goes, doesnt burn oil, shifts smooth and starts up first revolution of the crank.... And this a used car with 3 owners and 143k. Maybe I just got lucky but its a much better than my 03 fx3 ford ever was! And mileage is better too! I wouldnt trade this car for anything...awd and comfort. It fits my life and style and my wife can put her cakes in the back. Mechanically this car is the most solid reliable car Ive ever had the pleasure of owning and working on. Parts are relatively cheap, in abundance, and I find that the design is way easier to work on than most I have to repair. I wish I had something negative to say about my subaru, but I dont. I will drive this car for as long as I can.

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

Heading to the highway, going about 35-40 MPH, the hood flew open and hit my windshield. Thankfully, it did not shatter it, but did crack it all the way across. I call Subaru headquarters and they pretty much said, Too bad for you! I called the dealership and they pretty much said the same thing. The tech at the dealership said I must have opened the latch from inside. Not sure why I would want to do that while I was driving! The car had been parked and locked in my driveway before I drove it so there was no chance of it being tampered with. I feel there should be an investigation into a recall, as it seems I am not the only one this has happened to!

I purchased a new 2011 Subaru Forester in May 2011. In June 2013 I had it in for its 30K mile check up and the engine was leaking oil. It was the camshaft. Took it to the dealer, they said it would be repaired under warranty. They had it for 2 weeks, said it was repaired and all was well. About 2 months later, the symptoms of the camshaft leak started again, so I took it back, they repaired it and said all was well. In Dec of that year at about 37K, the car stopped starting. Guess what it was, the Camshaft. Took it to the dealer, they put shims in and said it was a known issue so it was covered under warranty. They gave me the car back and about a week later I get a call saying the parts they ordered are in. Im thinking what parts, the car is fine. It wasnt they had to replace all of the gaskets and some of the pistons due to improper wear and performance. I feel as though I rent this car from the dealership. Its only driven occasionally (about once a week) with the exception of the winter (I live in CO which is why I bought it in the first place). It has also had trouble with its fuel gauge and now the battery. Not only will I NEVER buy another Subaru, I wont recommend them either. Subaru knew about these issue and sold the car anyway without correcting them, they just put out service bulletins. What a SHAM and a LEMON. Seriously, NEVER AGAIN.

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

We have a 2011 Subaru WRX STI, with roughly 67,000 miles. We experienced a timing belt failure on the freeway, in heavy traffic, and we were barely able to get the car off the road before it died. We had the car towed to a dealer, who wanted $9,000 to replace the engine. We decided to have the engine rebuilt by an independent Subaru shop for $4,900 instead. The recommended mileage for a timing belt change is 105,000. The dealer indicated that this is extremely rare and they recommended that we contact Subaru of America. I was on hold for almost 30 minutes before I gave up. Now I understand why Subaru has such crappy power train warranties...

CVT transmission failure. 9,597.70 plus tax for repair. Driving appx. 40 mph. Car shuddered, dash lights come on and car stalls. Took to dealer. Needs new transmission and torque converter. Car just past the extended warranty that Subaru offered. Subaru has known about this problem for some time... it is definitely a safety issue and the car should be recalled. Contacted Subaru headquarters with no success getting them to help with repair cost. Repairs should not cost as much as blue book value of car. I bought a Subaru because of years of hearing about their stellar reputation.

Subaru 2010 Outback - Car has very severe whole car shaking on acceleration above 80 km per hour. Once gas pedal is fully depressed, the car may or may not accelerate making it impossible to avoid other cars on the highway. The car will shake enough to spill coffee, and will not stop until the gas pedal is depressed and revved. The car may or may not accelerate at this time, but the shaking is stopped. I was told that it was the way I drive the car.

Purchased my Subaru Forester in Greenwood, IN, a little more than three hours away from me. I didnt mind the distance because I thought I had found a good deal on a vehicle that I could depend on and would last me a long time. In the beginning of being a proud Subaru owner, I had all of my maintenance done at Gurley Leep Subaru in Mishawaka. When I brought up the excessive oil consumption of my car, I was told it was common for Subaru to consume more oil. They would always try to sell me unrelated maintenance whenever I was there. Eventually I stopped going there because I simply didnt like them. I brought up my oil consumption again at the new mechanic. They did a consumption test. Eliminating other causes, they determined it was something internal and were unable to perform the repairs because they didnt have the special tools unique to Subaru. So I went back to Subaru Mishawaka with the information.I took my car in as soon as I figured out transportation while my car was in the shop for the day. A shuttle bus to town was the only option Subaru provided for me. I received the call with the expensive diagnosis. Fortunately, I had added an extended warranty on my car when I refinanced. They covered some of the work. A new cylinder head gasket was the primary diagnosis. This time-they had a courtesy car for me. The tech was also kind enough to call and ask me if I wanted them to replace my plugs, wires, timing belt, ball joints, etc. while they were at it. He told me it would only cost me parts and not labor because they were already in there doing work, youll have a whole new setup under there. I agreed. I asked him about my sway bars. He told me they were fine. Ironically, this is one of the parts they told me needed to be replaced when I was in for my oil change.When I got my car back, nothing seemed different. I contacted Subaru again- I was told (again) that oil consumption was common in Subaru. I had a check engine light come on, I took it back to Subaru Mishawaka. They hooked it up to the machine, and said my catalytic converter starting to go bad. This was not under warranty. They changed my headlight and I was on my way. I returned to my local mechanic for maintenance. My car was driving funny and the light came on. The machine indicated I had a bad plug. I explained that I had recently had them change. The mechanic told me that it was the original spark plug to the vehicle, according to him, there is a marking on them when they come off the assembly line. This threw up major flags for me. I decided to go the Subaru Portage (which is just over an hour drive) and pay to have them check the head gasket to see if it was even replaced.I explained my situation, oil consumption, etc. They determined the head gasket appeared to be new. I returned for them to diagnose my car. They found another $2000 worth of work that needed to be done in order to stop the excessive oil consumption. The tech replaced: oil pump, crank seal, a/c belt, idler pulley, time belt tensioner, and PVC valve. My warranty was out by this time. I pick my car. I dont even make it through an oil change cycle and my oil light is on. I check my oil- nothing on the dipstick. I call Subaru Portage right away. I add oil as directed/ take my car back. They find oil pressure sensor and leak behind Lh camshaft seal front cover. I asked why this wasnt fixed when my car was in there 3 weeks prior. They did the repairs. I pick my car up again and AGAIN my oil is extremely low- I, again, hadnt even made it through an oil change cycle. I called, and went back.The tech wanted to do another consumption test. He wanted me to contact him in 1200 miles. During this conversation he asked me, what color is your exhaust smoke? What? I have no idea. I dont look at the back of my car when Im driving. My car has been here 4 times, and youre asking me what color my smoke is. I didnt understand this. He told me that I would either need to get a new motor or a new car. He didnt tell me why.I called him once my oil started getting low, which was before the 1200 mile mark. He restated that I would need a new motor or new car- that I wasnt leaking oil, I was burning it. I informed him Of this the very time first took my car to Portage Subaru. He said the piston rings sometimes go bad on these things, allowing the oil the slip through. So all this money that I spent fixing around the problem, I should of spent to pay off my car. Instead I owe on a car that is worth nothing. Instead, I have a car that failed to be dependable and last a long time. I feel that I was completely taken advantage of by Subaru.

I brought my Subaru pre-owned and had a question about my extended warranty. After going through several layers of press the number for your particular question, the option that I chose could not be acknowledged by the automated system. I went through this a few more times before I hit a different option hoping to be connected to where I wanted to go. That worked, but the person who I got on the other end transferred me to the automated system again, which of course still was not working properly. I finally decided to send an email and who knows how long it will take for a response.

Car brakes for no reason. Lane assist does not work properly and is dangerous. Fuel gauge recall left my wife and 2 young children stranded. The worst part of my experience was with Subaru corporate. They are slow at responding to my concerns. I opened a ticket with them a month ago and they are still moving slowly. I waited 2 weeks with no response until I finally complained. Finally, they provided me with a 2019 Outback rental and it was not comparable to my vehicle at all. It had no GPS, no push button start, no leather seats, bad rearview mirror, no sunroof. Im still in the process of dealing with corporate regarding that, and I was told by my dealership that I would receive a call from corporate. I was never called. I loved my first Subaru Forester but Subaru has officially killed their reputation, not just with vehicle quality, but also with customer service.

Me and my 12 year old had a lady pull out in front of us in my 2012 Subaru Forester. We ended up hitting a telephone pole on the drivers side. Thank goodness but my side impact air bag did not deploy, I was slammed into the pole very hard and I was doing 20mph when I started down the hill, factor in the velocity of the slide on ice and snow and I was doing well over the 8mph needed to deploy the air bag. I hit hard enough to crumple the rocker sill inside the door and snap the bumper clips and flatten the front tire. We had seat belt bruises of course, my daughter hurt her knee on the door, I injured my arm and shoulder, and slammed my head violently. When I contacted Subaru about this, they did not seem overly concerned, Im still yelling at them about this. I dont know about anyone else but I feel this is a serious malfunction. Ive had other problems too, faulty seatbelts, engine running rough and smelling bad, brakes going bad, stalling, loss of power. And every time I take it back to the dealer, they say we cant do anything, the check engine light is not on. To say the least, this is the most frustrating thing Ive ever heard it makes me want to pull my hair out. I bought my Subaru because Ive owned 3 older ones like 80s and they were good old beaters ya know, so I figured Id buy a newer one. Mine only had 20,000 on it, like new. I wish Id never bought this car, what a mistake.Anyone else feel this way, these big companies always getting away with rooking us little guys? I even contacted a lawyer, he said good luck. Im like really? they almost killed me. I think Im going to try to take them on myself!!! Anyone else interested? If you are write to me **. Im so sick of these guys rooking everyone. You pay 30,000 for a car, it shouldnt be a piece of junk death trap that stalls and does hesitates when you step on it so you can get hit by people real nice. But ya know the check engine light isnt on so we cant fix it. Hey I have no brakes. Well the brakes look good to us we cant help you. Really??? God, such crap.

Bought car from a Subaru dealership that had very bad dealing with taking care of my vehicle, contacted the dealership. It took about a week to to finally get the car repair, when it was repair I notice I could still smell oil burning, I contacted both Dealership and Subaru of America. Made several complaints but nothing was done about it, I was assured that the problem was fixed and it was done right.I have maintain and service that car, I was told by the dealership and Subaru of America that all was repairs was done correctly and I did notice that the car was losing oil every 3,000 miles but I was told by the dealership that was normal and nothing to worry about. But I was told to maintain the proper oil changes approximate every 3000 miles and since it was a new car and there was free oil change for 2 years I did just that.Recently I learn that it was not normal about the oil leaking and that this engine in this model car. The Company knew of this problem and had tried to hide it from the consumers to keep a better profit for its shareholders, a class action suit took Subaru of America to court and the details was disclose about the engine losing oil and that the company knew and tried to hide it. The court order them to fix it but I am seeing they are not really living up to the deal made to the courts. What they have done is put in place a scam that makes the consumer to pay for repairs to be able to take the test showing that the engine is faulty which cost about 2500 dollars, but if you fix the problem then the test they want to run dealing with the oil consumption will pass cause the leaks is fixed.But that not the end of this nightmare, I also found out the Subaru of America sued the Dealership that I bought the car from for filing out positive report that the customers said how great the service and how please they were with this car when they were not please at all, and the owner of at this dealership, made people to lie about the engine and the car by filing reports. With the bad experiences they had received like me. This dealership close its doors and the records of how many times I was there for service was lost along with how many times I complained.Do you think that when I came back to Subaru of America since I had found a honest mechanic which told me that I needed a engine repair and point all of this problem to me and also told me that this was a common problem with this engine. So the mechanic advise me to return to Subaru dealership and let them know and see how this was going to be handle. I made several call. Got different quotes just to bring it in to be looked at. But finally the dealership of Irvine where most of the repairs and really I am very happy about most of their service but Subaru of America customer people in charge that I was put in contact with has lied to my face over the telephone that there was nothing wrong with these vehicles 2012 to 2016 I think I was told. But later after a few days the person came back with a offer of 1000 dollars off to help in the repairs of this vehicle, which I was told they was doing me a favor. I was also told that my car never had any reports about oil engine leaks by the person I was dealing with to get this matter resolve and I found out that was not the truth. He was telling me cause the Dealership of Irvine underline that their computer show that the right side was repair for a engine problem and the codes were on the papers showing it needed to be repaired again. But the person never shared that with me and the Corporate America knew of the bad dealing of this dealership where I bought this car and why they went out of business and that they had sued them in court and won. This is what big company do. They find ways not to hold up to their responsibility or try to find ways to appease the consumer by either showing they have little concerns and honor, so they give as little as possible to maintain higher profit. I wrote back to the gentleman which I was assigned but also email Subaru of America my concerns and I know they should fix my car for free instead of paying a small portion or the other offer was 1000 dollars off of a purchase of a new car from them. Now dont you find this to be a real big joke and insulting to anyone who has been scam by dealerships selling their product telling you that they maintain the highest standards and guarantee doing business as well as warranty of excellents.Im still waiting. Its been over a week and no reply from the emails I have sent to all parties not even a phone calls. What is sad is the hours and time spent, researching and being frustrated by employees that are told to lie, not to have compassion, and find any possible way to not honor their commitment. I live in Fountain Valley, I was at the dealership on 10/25/19 customer no. **. Now that is if Subaru of America or anyone want to check but I feel what needs to be checked is the class action suit claims what was discovery first and the outcome which was addressed and then find out there is a charge by most dealership for about 137.00 dollars just to check to find out and you cant get the consumption test until the repairs are done, which is about 2500 dollars. And that cost is also at the consumer dime, even if the test shows that it is a problem you are still out this large amount of money, but what even more funny is the Company has extended the warranty of this engine to 8 years but the cost is still on the consumers.

I used to think Subaru is a good and reliable brand name, but I change my mind now after the transmission failed after only 6 yrs on the road. The mileage is just around 98,000. Luckily that Subaru has extended the powertrain warranty that I dont have to pay a costly repair. This failure on CVT transmission should be a recall rather than giving out extended warranty. They said that the reason for this warranty extension is that it is not a safety concern!! Really??? What if my outback got stalled on a highway, would this cause an accident. For sure in my opinion. What if my car transmission failed just after the warranty expires?I own a 2011 Subaru Outback, by the way. I also own a 1998 Sienna van from Toyota. And the transmission is still fine. Toyota has put money in Subaru, I think they should reconsider their take. And luckily that last summer I bought a second hand Toyota RAV4 for my daughter instead of Subaru. I was looking for a used Subaru, but thank God I changed my mind for a Toyota. NEVER BUY A SUBARU AGAIN!!!

My air conditioner, heater and defogger all of a sudden went out. After having a Subaru mechanic look for the problem, he found burnt wiring that connected everything to the air conditioner, heater and defogger. I could not afford the prices that a dealership charges, so I took it to my mechanic to be fixed. So far in a month’s period, it has happened again. I not only have had to have the wiring replaced twice, but I had to pay a mechanic twice. I am on a limited monthly budget (social security) and to have this repair done twice is not on my list of luxury expenses. Subaru needs to have a recall done for this problem as it could have unexpected consequences for their larger than large company.

I have been taking my Subaru Legacy 2011 to the Subaru service center for the fifth time with the same problem, hard shifting from park to reverse, engine shakes and lights dim, put into drive and get a flutter like cold start after engine warms up for five minutes, also while driving come to a stop and engine shuts off. Service center kept my car for four days and still am having the same problem.

I purchased a brand new 2014 Impreza 2.0i Premium a year ago. Within the first 1500 miles, the low oil light came on, and found it was a quart low. Was willing to give Subaru the benefit of the doubt the first time, but sure enough, 1200 miles later the oil light came on again and I had to add another quart. Since then, Ive had to add a quart every 1,000 miles like clockwork. I brought the vehicle back to the dealership and requested they look at it and do an oil consumption test. They refused to do anything, despite still being under warranty, claiming that this consumption is normal. When I expressed my concern that these were the same symptoms indicated in the lawsuit and subsequent recall, they told me they couldnt do anything because my model year was not included in the recall, and that they wouldnt even look at it unless a recall is issued for my VIN number.I followed this up by pointing to the Subaru owners manual which describes excessive oil consumption as after the break-in period...more than 1 quart every 1200 miles. In reply I got a shrug from the service manager. Last fall, I wrote to Subaru Corporate, along with calling customer service, and was told this was an issue I needed to take up with the dealership itself. Ive since gone through (on average) 4-5 quarts of oil between each 6k mile oil change interval. Ive never experienced such blatant disregard for customer satisfaction from a car company. Having been patient for the past year, Ive now lost any hope of Subaru providing the service and support needed to resolve this issue, and for this reason have been forced to take up my concerns with the law firm handling the class action suit of last year.