I have never owned a Subaru before. After this car I will never own a Subaru again. What a piece of crap this car is. The only good things about this car are the generous cargo space, the (so far) lack of repair bills and the resale value. That is it. Everything else BLOWS. The acceleration is abysmal. The braking is ridiculously soft and bad. The handling, well, there is no handling on this car and good luck taking it on road trips; you will spend 75% of the time fighting with the steering wheel to keep the car from wandering all over the road. Oh and dont even think about taking a corner fast with this car! The A/C is adequate, but god forbid you step on the gas, IT WILL STOP COOLING! The CVT transmission hesitates, is jerky and Subaru says thats perfectly normal! The sound system and entertainment screen is just an embarrassment. The backup camera of course is very LOW-RES. The MPG on the sticker is a BIG LIE; I have never gotten anything over 24 miles per gallon with this car. I wont even keep typing, as Subaru doesnt deserve for me to spend another second writing about this substandard vehicle. Make sure you test drive this vehicle many, many times before you buy it, and for the love of god do not even think about buying the 4 cylinder, unless you like to be blown off the interstate by trucks since your car will not be able to accelerate enough to merge. This car is for people who are not drivers. At this point I am just waiting for the car to start burning through oil, as 99.9% of the Outbacks are doing. The car is only good for hauling stuff in the snow. It gets two overall stars from me for that. Thats about it.

Soon I will be rid of this 2012 Subaru Forester and will never buy a Subaru again. The oil consumption has been a quart per 1,000 miles. The manual said that this is normal. The dealerships have been unconcerned and unwilling to try to stop the consumption as it is normal. The car has 26,000 miles and 26 quarts of synthetic oil have been poured in it between the recommended oil changes. All sorts of excuses for the consumption have been given; however, I have owned very many other models of cars and trucks (probably over 50) and never had one that consistently used over a quart between changes even though some had over 200,000 miles on them. This poorly designed and supported car is unacceptable. Subaru got me once never again!

We own a 3-year old Outback with 37,000 miles on it. Since purchasing the vehicle, we have had to add a quart of oil between each scheduled service (about every 3,000 miles). The dealership tells us that is not abnormal due to the thin grade of oil (which was never mentioned when we were considering purchase of this Outback). It gets worse. In November, without warning, the car lost all power while waiting at a red light on an exit ramp off the interstate. Because we could not get the power back, we were unable to move the vehicle to the shoulder. While waiting for the tow truck, another car smashed into the driver side of the vehicle (hit and run). After months of arguing with Subaru of America, we were told that the accident resulted from the other drivers negligence (rather than because the car was completely dead on the ramp) and, therefore, Subaru was not responsible in any way.The Louisville, Kentucky dealership where we purchased the car finally examined it last week and reported they could find no identifiable problem with the engine. Therefore, the service department concluded there is absolutely no reason to expect this will ever happen again and suggested that we were overreacting because we fear this could occur again, without warning as before, and dont want to drive the vehicle any longer. Not surprisingly, when we asked to meet with the General Manager of the dealership to discuss our concerns, the response was that he was too busy to meet with us (but we could call him). And Subaru has the nerve to boast about its reputation for customer service. You couldnt prove it by our experience. It would be difficult for us to say that Subaru stands behind its product.

Not only do I love my Subaru, but I sincerely appreciate Subaru’s commitment to their customers. Of course I’m not talking about the dealers, but Subaru Corporate HQ In NJ. Whenever I’ve hit a snag with the dealership, HQ has been there to help. ❤️

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

Brought our 2012 Forester Touring to the dealership recently, as the transmission seemed to be having issues between 2nd and 3rd gear. First trip took 2 days and a reset of the transmission to learn mode. This actually made the problem worse in our opinion. We brought it back, and it took a week for them to agree to replace the transmission, after different attempts to fix it. The vehicle only has 27,000 miles on it, and the transmission needs to be replaced? Something isnt right here.On a different note, we lease our vehicles, but no more Subarus. Chase is actually Subaru Motors Finance, and they could screw up a one car funeral. We had several issues with them, from double charging for property taxes to charging extra monthly payments. On average it took 5 - 9 months to get these issues corrected. Between Chase and what I am seeing for deteriorating quality from Subaru, Ill be taking my business elsewhere in the future.

Damage to our 2012 Subaru Legacy 3.6R Limited - When my wife was backing out of the garage, the transmission jerked and caused the vehicle to graze the workbench causing damage to the left front wheel well area. Though we took the vehicle back to the original dealership and they admitted several updates on the transmission needed to be done, Subaru of America feels this was strictly due to driver error and refuses to pay for the damages. There are many bugs on the computer from other consumers regarding transmission problems on this model as well as several others. But they will take no responsibility even though the repairs would be less than $550.00.

Beware Subaru Starlinks incompetence. Ive had an incredibly dissatisfying customer billing experience... 6 months and counting! At the conclusion of my first years trial of Starlink, they auto-renewed my subscription, which Id already asked them not to. I immediately contacted them about the error. They suspiciously werent able to reverse the charge on my credit card. I was told that a refund check was in the mail. 6 MONTHS LATER, I STILL DO NOT HAVE MY MONEY BACK. I call every 3-4 weeks, and each time they tell me theyre sorry (!), and that THIS time the check is in the mail. Again and again and again. Needless to say, I dont believe them, and could not be more disappointed. Gimme back my money, Starlink!

Extreme Disappointment - Atrocious Quality; First time Subaru Owner - brand new 2015 Legacy 3.6R - purchased Dec 2014. Major Safety and Quality Issues - Awful. Whomever is in charge of Quality at Subaru should be fired. It is evident Subaru failed to Quality test this model before production.1. Burning smell from engine & snow water entering engine bay. Discovered snow/water entering engine bay/compartment while driving in snow. Serious safety risk; water all over electrical components I believe leading to burning smell. Contacted Subaru of America, no response yet. Filed N.H.T.S.A. complaint. The water/salt stains are evident under the actual hood and the engine compartment and already see signs of rust on electric connectors. 2. Water leak in foot well of cabin. 3. Starting issue - numerous time required 4-5 seconds for the engine to crank/turn over finally started. Dealer replaced fuse relays per Technical Service Bulletin (TSB)4. Display - frozen numerous times - Dealer replaced fuse relays per TSB. 5. Fuel Filter door froze numerous times; unable to open; Dealer fixed per TSB. 6. Awful wind noise driving above 40mph. Door/window moldings replaced on all doors and 2 front triangle windows replaced by dealer per TSB. Vendor made faulty moldings and glass.7. Moon-roof - above 60 mph moon-roof whistles loud - seal issue like door. Exterior moon-roofs black seal/molding towards back near center dome light, is raised up above the sheet metal not aligned/flush - adjusted by dealer. 8. Lumbar - when pressed to increase lumbar, it only enlarges on the left side of the seat back only, then when you press decrease it shifts to right side and almost even outs then goes flat. Dealer inspected and found defective seat from factory; parts on order.

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

I bought my 2013 Outback new and Ive had nothing but issues... Two stereos replaced, drivers seat heater comes on randomly, cant charge my phone on the USB, lifters make noise and always have to add oil between service requirements. Ive had it to three different dealers, and found one trying to help get to the bottom of this electrical problem and corporate will not advise them what to do. Corporate tells me just have them send me an email and she never answers them back!

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

I bought a 2008 Subaru Legacy (with EJ25 engine), took great care of her, synthetic oil and all and she has a blown head gasket. Ya, a 4-year vehicle, a reliable and expensive vehicle that has been properly maintained has a blown head gasket. At first, I was completely blown off by the service manager, Ron **, then I talked to the GM of the store, Brian **. He admits to seeing these cars with blown heads all the time, and its a known problem. Then I talked to Subaru America. Nothing happened until they admit there is a recall on this engine, but my VIN does not match?! Who cares about the VIN? Theres a known problem with the engine that even the GM says once its fixed, theres never another problem. That means its a factory defect, i.e., you need to recall and fix the $2000 problem on all these engines, not say, too bad, so sad to a single mother still paying payment on her car.

Subaru of America resolved this issue.

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

I have had Subarus since in college, and find them the best option for tough terrain and reliability. But hearing about the design and promotion of larger and larger cars, I have to choose with my conscience. The planet I love to explore in my Subaru cannot sustain these giant cars. Get real and get a clue. Bring back the Justy...or the Baja. These were cars that got the job done. I would buy a Justy in a heartbeat...mine got 39 miles per gallon. What is the matter with the world? Dont we care?

Ive always been an American car buyer, but Ive always been intrigued by the Outback. I have been researching your vehicles for some time. So I decided to buy my first Subaru. I went used, and I bought it from Subaru of Melbourne Florida. Here is my nightmare of an experience, this the letter I wrote to the dealer: Hi Shannon, I dont know if you remember me, but we talked about 4 weeks ago. I was interested in a 2011 Outback that you had for sale. As a matter of fact I did come down from Michigan and buy it. It was one of my worst buying experiences ever. I told Larry to have everything ready. I would be there by noon on 4-3-2017. I was on vacation and didnt want to waste a lot of time. Got there by noon, left by 3. Here is a list of problems and delays:1. In the picture on your website the car had a trailer hitch. I wanted that, but no hitch. Larry said they had to take it off because it wasnt a Subaru hitch. It was after market. So I have to buy a hitch. U-Haul is 300.00. 2. In the picture on your website it had a rear cargo mat. No mat. Larry said it was bad, so they threw it out. He finally gave me a used one from another car. 3. It took 45 minutes to find the second set of keys. OK, so I got the car, drove it home to my place in FL. Waxing it and notice a dent in the front fender passenger side. I had it removed by a dent removal service 195.00. I did ask for detailed pictures that I never received, and I also ask Larry if there were any paint deficits or dents. Of course he said no.The final thing, drove it to work yesterday in the dark and notice a headlamp out. Now I know there is an extended warranty for bad headlamps on 2010, 2011. So I replaced the lamp myself and found that Larry and your dealership had left non Subaru HID headlamp conversion kit on the car, so now I dont know if Subaru will honor the warranty.

In 7/2015 we purchased a 2014 Sub Outback w/ extended Gold plus package warranty (an additional $1,295.00). In 11/2016 engine began to slip, stall & burn excessive oil. Took to 3 Sub dealerships in our area. All completed oil consumption test acknowledged excessive oil burning but cannot duplicate customers complaints of slipping or stalling. We continued to complete all recommended services through Sub dealership. At each time Techs would perform oil consumption test acknowledge excessive oil lost but cannot locate source. Customer should add oil every 2000 miles. At each visit we complained about slippage and stalling. At each visit they claimed vehicle was fine other than oil consumption. Side note our coolant was always overfilled...The kicker is we were in so much, we began to develop a relationship with the techs, to the point some of them would tell us that our vehicle needed a new transmission and we were right!! Then one visit to our surprise, The cust. serv. MGR approached us, apparently he had been going to bat for us and had obtained CORP approval for new Transmission. The dealership kept our Outback for 10 days. Came to pick up our vehicle. To our surprise the vehicle wasnt touched. Apparently the owner of the dealership felt he needed to look things over but couldnt do so because he was out of town. CANT MAKE THIS ** UP. He then told us he wanted to drive the vehicle to verify it did in fact need a new transmission. Keep in mind we have the GOLD PLUS WARRANTY package which covers the transmission!!!We took our Sub back and were told by the owner if we felt any foul play to contact corporate. So we contacted Corp and opened a case, spilled out all of our past issues and waited. During the wait our Outback began to make a weird noise from the wheel area. Well back to the dealership we go. Car inspected. Were informed the noise is from the tires. Supposedly tires were not fit for the car. So the vehicle, which we bought from them, had the wrong tires on it... OK so we buy new tires, noise remains. CORP. calls us back after their investigation found nothing wrong with our vehicle. Also tells us nowhere in their system did he see the dealership have our vehicle for 10 days?!?! So we then had to prove that was incorrect with rental car paperwork as well as receipts etc... Apparently after that CORP still found no foul play or issues with vehicle.On 2/17/18 we take our Outback to a certified 3rd party mechanic. Mechanic found transmission is about to give out, wheel bearing needs replacement, oil low (but they found the leak) and additional problems that were never revealed by the dealership. We have now composed a letter with our findings to Sub of America consumer complaint division in hopes someone will address this rogue dealership and assist us with our issues. If any of you have some useful information that will shed some light or assist us in our battle with this Behemoth it will be gratefully appreciated.

Do you want an engine with that car? That is my feeling towards being charged about $1200 to replace my bumper. It was a minor fender-bender and I went to a reputable collision repair shop. The $700 cost they originally estimated seemed reasonable, but when the bumper came in the cost jumped another $463, because it had to be painted!!! Seems like a rip-off to me.

I just bought a 2014 Subaru Impreza from Subaru of Burlingame 9 months ago. I never bought a used car before but I figured I would be safe buying it from Subaru dealership as is. I was so wrong. 17,000 miles later I have blown head gaskets about the car at 45,000 miles. It is currently at 60,114. After taking it into the dealership and being diagnosed I called Subaru of America right away, explained my situation. I had a Subaru representative tell me he was advocating for me but in the end they told me, Sorry not our problem. Only owned this car for nine months. I am devastated. I still have a very large loan on this car I’m paying for and have no car to drive. I’m going to do everything I can, to fight these people through social media platform, through the city of Burlingame, to anybody who will listen to me. This was my first Subaru and my last!!!

The car is very reliable and I have owned it for 6 years. I for the typical maintenance on the car and have had no additional problems. It drives very well and handles the snow well. After owning a car with cloth seats, I would consider leather. While the cloth cleans up well, its just not practical with kids and dogs. Its an older model and did not come with Bluetooth. It would be a nice benefit to have it. But price was a strong factor when choosing this car and it was affordable in comparison to competitors. I have a huge sunroof which I love. I love the large trunk space in my Forester and how the seats fold down flat in the back.

I purchased a Subaru Impreza for my wife on April 24th, 2013 with an agreement that they will order seat covers since the model did not have leather seats and we have 2 small dogs. They give us a certificate acknowledging it. After several visits to the dealership (Subaru of North Broward in Plantation, FL), we realized they had no intention of honoring the deal. When we received a survey questionnaire, we answered explaining what had occurred and provided a copy of the voucher issued by the dealer.On June 1st, received a call from Subaru of America. Mr. David ** who assured me that he will take care. We came to realized that Subaru does not make seat covers for the Impreza 2013. So he asked me to purchase a set and send him the invoice. When I call to speak with him, he had been promoted so Molly ** took over and she explained that the notes that David ** left said that was only for invoices from Subaru dealers. Well, they dont sell them. Im very happy with the car but the customer service is very poor. Going for a new car should be a reason to rejoice not regret and thats exactly how we feel. Bye bye, $387.95.

We have been loyal Subaru customers for 20 years. We have always kept our Foresters well maintained and garaged. However, I can say that after the head gaskets going bad at 77,000 in our 2010 Forester we will never buy another Subaru again. Our last Forester did not have bad head gaskets until nearly 200,000 miles! After rounds of discussions with Subaru, they are only offering $1,000 toward repairs. Apparently this is a good deal from what I have seen them offer other customers with similar issues. Ridiculous. We will still be on the hook for repairs that equal half the cost of the vehicle. I am waiting on a class action for this issue. Subaru, you are losing your loyal customer base!

I had talked my mom into a Subaru Legacy 3017. I took it in with less than 2000 miles saying it shows the oil is really low. The tech looked at it and said oh its fine and I could not believe it but it showed full at the dealership. The next time I checked it in the drive it showed low again. I thought well there is a slight slant to the drive. That must be it. We had the battery go dead 4 times over the winter. I mean to the point that my jump box that will start my pick up that someone hit in the rear end. I only drive it when I have to haul something so its usually pretty dead. It will start it right up it took forever on this one. Today I am totally lost as to why I called several places and I just get told each place, Oh you need to call here or there. I called about the maps part of this on a 2017 Subaru Legacy that just came from being serviced at 3100 miles and it does have problems they cannot duplicate. I was a Service Manager for GM for years and a service writer. I LOVED the job, but I could at least answer some questions. I have yet to get one question answered. I was going to buy a used Subaru from the same dealership but at this point, I think I will stick with a GM car... I can at least get an answer. I first started to ask if I need to PAY for Starlink to be able to use the maps as every site I look at says with Starlink and maps its so nice. I have not once been able to get the maps to go anywhere by voice commands if I do get a response other than being told she did not understand. Then I would get other states coming up... It took 15-30 minutes to manually get one time the map to work right and every other time I just grabbed the Garmin and said well they have always been my choice of GPS and very easy to get to a location. I asked this girl where the SD card is in the vehicle. She said well didnt I go to that site. The one I am at now and I said YES and have already downloaded the toolbox but on a video, it said they could be located in several different spots. She said call toolbox as she only deals with Maps. I said isnt this all part of it. She said no. Is there anything else she could help me with. I said, I guess not. You did like every other Subaru Phone number I called... telling me to call someone else. They had no idea about Starlink or Sirius or what I was talking about.My next call is going to be to the Attorney General since NO ONE wants to help at all... but boy they were sure there to sell the vehicle. I honestly was going to get a Subaru until I seen how hard it is to get 1 question answered and I had several to ask and was cut off every time... I do better calling DirecTV or my Insurance Co. and they get me to my boiling point after all the BS. I think they need a Class Action suit as we just had the oil changed they said they had to do an update for the battery. The next time I go to drive it the Nav system kept telling me it didnt understand or would send me to other states. I tried to put it in manually and had trouble. I called and got that run around. I have the feeling if we dont pay the Starlink yearly they will even lock you out. I read about that on other sites. One being the piXXed off the page. I am VERY VERY dissatisfied the way I have been treated so far. I just drove the car without the radio on and think I had better check the oil myself as it does not sound right at all... I think I will stick with GM and not get a Subaru like I was going too... Best wishes to all Subaru owners. I did talk to a guy at the after-hours place and I said I would just wait until they are open Monday since he said he could not help at all with why nothing was working.

Power liftgate issues on my 2016 Forester and not sure who can assist.

Id like to share with you my experience with newly purchased Subaru Legacy 2015 (Basic Edition). I purchased this car a month before my lease was coming to an end. I knew I was going to go for a basic trim package, and I ended up doing so without actually seeing it for couple of several reasons. First, dealerships simply DID NOT have basic trims in the showrooms around my area. I trusted the company to deliver something that any other normal automotive company would do. Like Toyota or Honda. For the price I pay... you know what I mean. I did assume that basic trim would be more modest but did not anticipate that it will be borderline dysfunctional. So, after couple of days of driving, I noticed that my little daughter shoveling some dirt into suspicious hole in the trim (see pic attached). At first I thought it is misalignment. Then I thought, it must be bad molding that shrunk during manufacturing. Until I saw identical issue on the other side. This discovery made me question other parts of the car, so I did some QC around and found another issue with the rear window defroster (see pics attached). These two issues quickly got complimented with another annoying feature of the Subaru Bluetooth, where there is absolutely NO WAY to inset a pause sign between the numbers (comma or P, depending on phone model - I tried both), which prevents me from using most of my numbers to overseas, or calling to a corporate numbers with extensions. Not so much for a safety and hands-free dialing. This time Subaru designers also decided not to bother with ability to edit the number - it can be either manually dialed in or loaded from the phone.I decided to pay a visit to Willowdale Subaru Service Center, where I bought my Subaru from. Two polite gentlemen assisted me in my quest. They quickly resolved my concerns with the defrosting system. Apparently, it is a design feature. In my honest opinion, decision to spare for a client additional luxury of clear rear view and leaving minimum needed to pass under bar of safety regulation specs is not the best strategy for a company that wants to earn loyalty in tough competitive market. As for the gasket, shop foreman ** took me to another basic trim Subaru Legacy 2015 and showed me same trim feature there. I guess, the intent was to convince me that it is perfectly normal to have it.Luckily for me, I just happened to find another Subaru Legacy (2014 year) in the showroom that had exactly same trim design - that car actually had a gasket or caulking that tightly closed the gap, and by that logically protecting the inside of whatever is inside the threshold frame from the weather elements (Canada has very salty roads during winter time). Same sort of protection (plastic flap that capped the trim from inside to prevent outdoor dirt to get under the threshold) was on the front side. My 2015 did not have this either. Just white plastic abruptly ends leaving a finger-sized gap. Foreman ** promised that he will inquire on availability of the gasket with Subaru manufacturer. I will wait for 1 week to get the answer. Frankly, as snow hit us already, I would expect gasket to be installed by then. We will see. As for the Bluetooth - Subaru did not have a plausible explanation.

I bought Outback 2017 in Sept 2017. 3 mos later GPS froze then hatch flew open while I was parking & my dog jumped out. Dealer said electronics needed reprogramming & done. A year later, GPS froze again, hatch slightly jammed on rubber mat, hatch stuck closed. AAA to the rescue, dealer said needed reprogramming & done. New battery. 4 mos later, I used radio while car stopped for 10 min, drained battery, needed AAA again to jump. Told I was using too many electronic features like the radio! Now 3/2019, GPS froze, hatch stuck shut, AAA jumped. Dealer said rubber mat jammed - NOT, it was 1 mm over the space, I am careful, but yes dog jumps in & out. Told interior light of hatch was on because it jammed & drained battery overnight.Extremely unreliable and unsafe in my opinion. Have spent hundreds of dollars in time, Ubers, taxis not to mention lost doctors appointments etc. Internet has websites of hundreds of Subaru owners with identical problems with 2016 - 2018 Subaru outbacks and foresters. Complaints of similar parasitic battery drainage for numerous reasons. They need to redesign the electronics, especially the malfunctioning sensitive hatchback and interior lights, size of battery and hatch rubber mat. Will it take a class action to get them to do this? For sale: 2017 Outback, 19,000 miles, all the bells and whistles, then some. CHEAP. (getting a Volkswagen).

Subaru Outback Impreza 2013 - Around seven months ago, I heard a scraping sound coming from the right side of my car as I was driving. When I pulled over, I noticed the front of the side bumper was dragging against the ground. Completely horrified, I had my passenger lift it from inside and hold it in place until we could get to her place where we taped it (to avoid further damage) until I could get it to the dealer. At the dealership, they sent me to Parts, and told me that this would need to be filed under a collision repair, and that the part they needed to order and paint would either be $600 out of pocket or a collision incident through my insurance. As it is a leased car (and did NOT interact in any way with any sort of collision), I was hesitant to pay out of pocket, but decided that was the best move. Until....A week ago, I was driving with family in town. When we got to our destination, and after a few trips back and forth from the car, to unload our possessions, did we notice that the frame around the light in the front of the car, a grey frame that must be no more than 14 by 10 had completely fallen off and was nowhere to be found. We checked the other side and saw that its light frame was still there. Same side as the side bumper incident but of course, nowhere near the part that had previously become loose.(Frankly, Im not sure how the side bumper was ever secure, because if you take a look at whats against the vehicle frame behind where its supposed to be, there are a series of small plastic knobs that seem too flimsy to carry such weight. In fact, we really thought we might be able to get the bumper back on seven months ago because it seemed that easy and there was no damage to the bumper, aside from some scraping it had endured against the road. A few of those knobs were bent and broken, from the inside, so I really thought that when I took it in, they would see this was an internal issue.)Alas, thats not what happened. And like I said, I offered to pay the $600 when the part came in. It took several months to get that call and at the time I did not have the money to pay, so I put it off. Then, this past week, when the light frame mysteriously popped off the car, I called the service manager at Subaru and was greeted with a very rude response. He did not understand how this could happen, as, Parts just dont come off cars. Well, sir, they do. And they have. And I cant be the only one!He questioned if someone had popped it off and taken it. I laughed. When? While Im in the grocery store? At night at the foot of my driveway? I live in a house, in a quiet neighborhood. And that part was still there before we took off on our trip. No. This likely happened while we were on the road. The real question is: Should a pot hole in the road or a rock or anything on the surface of what were driving on be the reason why a part just pops off? Probably not.With that said, please respond if you have had ANY issues with your Subaru where parts suddenly pop off, especially on the exterior of the car. Light panels, frames, bumpers. I didnt even know it was possible for this light frame to pop off like that. I was questioned repeatedly as to if there is any damage around it, and though I kept telling the same story, I was asked if there was any kind of an accident. There wasnt. And when I take it in to the dealer, they will notice that. I understand where they are coming from. But, Id also like to come in armed with evidence that this CAN happen and DOES happen to other Subaru drivers.I am a two-time Subaru driver. The first vehicle was a leased 2011 Outback Sport, same make and model, and I drove it across the country twice. Zero problems. Ive had this vehicle for under a year, and Im already dealing with parts falling off. Once again, please respond if you have had any similar experiences. It will make a better case. I appreciate it!

I have found many things I hate about my Subaru. The biggest is you cant use any of the devices unless the car is running and you are burning gasoline. You cant listen to the radio or charge your phone or use your gps or talk on your phone through the radio. I used that for 10 minutes and my battery was dead. The heater does throw heat on your feet. There is a tube about an inch wide that comes down beside the console and that is all the heat you get. If you are in a hard rain storm, you cant see because the wipers do not run that fast. I have an SUV and the back hatch is so difficult to open or shut, I have to put everything down to open or shut it. I bought this vehicle due to Consumer Reports data. They apparently do not look at things like this. I hate it. Anytime I ask Subaru, they say that is just the way Subarus are. Now my radio screen has squiggly lines all over it. So bad I cannot see to back up or see the channel on the radio if the sun is shining on it. They said, Well, the radio works, doesnt it. If we were talking about a 57 Chevy, yes, I can hear the radio. But this vehicle radio is supposed to do other things and it does not because you cannot see them. This item I believe cuts into resale value. Anyone thinking of buying a Subaru should check out these items. If they are ok with them, fine. But I was not told nor did I think to check them before I purchased and Subarus do not come cheap.

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

Before you decide to purchase a Subaru, be sure to check ALL areas of the car to make sure it has been COMPLETELY painted. YES I did say painted! Under the hood should NOT be just primer, it should be painted and have a clear coat on it. Look closely at ALL of the seams, inside the door jams, the bottoms of the doors, the hinges of the hatch or trunk, the gas tank lid. My Crosstrek only has an overspray or primer on these areas. For those who dont know, primer is grey and a clear coat is what makes your paint shiny.Subaru is NOT giving their cars away, youre paying FULL price so, you should be getting a FULLY painted car! Check out other car manufacture paint jobs before you enter a Subaru dealership. The affordable Kia has an excellent paint job as does my VW beetle and my VW Sportwagen, Chevy also does an amazing job. Look under the hoods of these other automakers cars and youll be rethinking about the so called quality that Subaru delivers.Youre paying a lot of money for top quality so, why settle for less than mediocre? You know its a bad paint job when you bring your car to have it detailed and the detailer recommends that you get rid of the car before it rusts! And I thought I was buying quality, boy was I wrong! Dont make the same mistake that I did. I am currently working with Subaru and it does not look favorable. If they do decide to help me out I will update this post.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

Just bought a 2013 Outback and with driving it less that 1000 miles, the seat padding is gone and Im sitting on the corners of the seat frame. There is no padding there at all and it is basically undrivable. I find it hard to believe that others are not having the same issues. Just bought a car that I dont want to drive. No love here. The car seats suck on this car...do not buy!

I never had any problems with my Subaru 2007 Forester. However, one day, after I drove it 12 miles to work, 12 miles to go back home, 6 miles to park and ride my bike, and another 6 miles to go home--the next morning, it was broken. The dealership claims over heating and warped cylinder head--it never over heated, ever. It is costing me $3,587 to repair. Has this happened across Subarus? Should there be a recall on 2007 Foresters? Could it really not be covered under warranty? I keep my car in good condition, check the water and oil and I have proof of oil changes--the last one was 06 July 11. All this happened on 01 Sept 11. Can you help me?

My wife and I purchased this car and purchased the extended warranty, just in case. While on a long trip, the check engine light came on and within 10 minutes, I had lost all power from the turbocharger. The dealer informed me that the oil feed tube filter was clogged and caused the failure. This is not listed anywhere as to maintenance or inspection. Bottom line is, the dealer stated that my warranty is expired by three months and they wont be covering the costs. Ive owned several Subaru cars and was thinking of buying/trading up, but if your systems are not capable of even lasting to 100 thousand miles without a catastrophic failure, surely I wont be making any further purchases from your company. I change my oil personally every 3k, and the car has only 94k miles. What kind of product do you call this? So, what youre saying in your email is, Yes, were aware of the problem but were not responsible since we didnt issue a recall or even a TSB concerning this filter screen and we absolved ourselves of all responsibility regardless of impeccable maintenance per factory recommendations. Therefore, **. Really? Just how long do you plan to remain in business if this is how you operate? Sort of an already got your money, dude attitude? This car didnt even make it to its first timing belt change and thats somehow OK with you? I cannot believe a corporation as big as Subaru absolutely will not stand behind its product! As an ASE-certified master technician with over 25 years in this business, Ive been repeatedly asked about who makes a good car and without question, the answer wont be you, quite the opposite. Im absolutely appalled! Ninety-four thousand miles and a hidden, non-serviceable filter takes out a turbo and possibly the engine with it, and you say tough **!

My wife told me our 2010 Outback was making strange noise coming from the engine and took it on a road trip to visit her mom and called to tell me that it got terrible gas mpg and that there were lights on the dash flashing--brake, cruise, and traction control lights. The code that was brought up was P0026 which is for a valve stuck. I took it to Puyallup Subaru, and they told me its because of low oil and that brand-new Subarus use a quart of oil every thousand miles. I check the oil before my wife left on her trip, and the oil level was fine. They cleared the computer, change the oil, and sent me down the road. I contacted a different dealer, and they are no way, very unhappy!

Bought a 2015 Subaru Outback 3.6 on Jan 2015. Never had a car like this before. To think that they supposed to be reliable. On its 30 month or about 40k miles the engine went dead, on a warm morning weather. Attempted to jump start but to no avail. Road service responded and attempted to jump start but unsuccessful. Finally towed to Bill KOLB SUBARU, ORANGEBURG, NY. BATTERY AND MASTER FUSED CHANGED. Gregg of service dept said, maybe an interior light was left on. But could not be, once alarm was pressed it shuts everything off. Charge - $524 - 180 for battery and 300 for labor for finding the problem - a blown master fuse. Were supposed to be computerized now but it took them 3 hrs to diagnose the problem. Im very very disappointed with Subaru. Thinking of trading it off before it act out again in peculiar situation with my entire family on it.

300 thousand and most reliable car I have ever owned. 1997 Subaru still going with less in shop time of any car I ever drive/owned/seen before. Maintenance only including the big stuff. Love my Subaru.

My wife had a 03 Outback where the engine destroyed itself at 84,000 miles. Blew head gasket with no warning, cylinder heads had to be machined along with new rings, etc. by Subaru. The car ran fine for 5,000 miles then everything started to happen again. I spoke to Subaru USA about the first incident and was told was off warranty. I had a 05 Outback which I just traded in for a Camry. Again at 84,000 miles, the car started to break down. CV Joints, timing belt and water pump, brake lines to front wheels were replaced, AC fan and fan blower were replaced, catalytic converter failed along with o2 sensors and to top it off, the head gasket was seeping. I have owned 6 Subarus since 1997 and this is it! The cars are great until you hit the 84,000-mile wall and fall apart.

I have had several issues with my new Subaru since the day I purchased it. I will start by saying: Subaru - Subarus Love slogan isnt in regards to quality, but rather a self-serving exaggeration of safety features that should already exist on all modern vehicles. The companys response to customer loyalty is undoubtedly a mid-gray Meh. 1st Issue: Rear view mirror fell off while driving on the highway at 60 MPH. I nearly wrecked as the mirror actually fell into my lap. Took the car into the stealership and they fixed it because I had purchased the GOLD warranty.2nd Issue: At about 2K on the odometer, I could hear a tinging sound while warming the car up in relation to clutch pedal input. I read that this could be part of break-in and so I did not take the car to the dealership for inspection. 3rd and Final Issue: At approximately 19,5K, the engine failure while accelerating to highway speeds of 70 MPH on dry pavement (mild incline).Resolution Attempt #1 - 1) Spoke to Subaru of America about what had happened. 2) Subaru had the car towed to the dealership for inspection. 3) 3-4 weeks went by and no engine inspection or tear-down was performed. 4) No mention of loaner was ever provided to me (I am a Gold warranty customer). 4) Dealership continued to tell me that they were waiting on Subaru before they could perform tear-down. 5) Subaru continued to tell me that they were waiting on a field representative to inspect the car first. 6) By the 4th week, after no positive response from either party, I retracted my vehicle after the service manager at the dealership gave my wife quite the go to hell attitude.Resolution Attempt #2 - 1) A few weeks later, I contact Subaru asking why they never got back to me or the dealerships service department. The answer was: We havent heard from our field representative, but we will keep trying! 2) A couple of days later, Subaru contacts me and we start a back and forth dialog ending in we will give you $2500 off any new Subaru (rebate). I was told to take the car to the dealership first. 3) I contact the dealership sales department and they pretend to care about my situation. I am told: We will see when a good time is for you to have the vehicle towed in to our service department. 4) In the end, nobody communicated the good time to have the car towed in. My problem was too much for the dealership to handle.I am a 3rd time Subaru customer and the way I have been treated is absolutely unacceptable. At no point did I lie nor cheat nor change my story. I made it clear that I would accept full financial responsibility if the engine failure was my fault, but only asked that Subaru do its due diligence (for a Gold warranty customer) and actually see what caused the engine failure. I am 99% positive I know what caused the engine failure and it is most definitely related to the quality of assembly which I am afraid Subaru lacks the integrity to admit (see attached image). Instead, Subaru would rather assume I am to blame and !@#$ all over what used to be loyalty. Go buy a quality vehicle built by a company that cares about its customers and rewards loyalty. Read the reviews first and dont believe an ounce of what a salesperson or ambiguous TV commercial tells you.

Well I finally got to drive my 2019 in a descent storm that came through the Sierra Mountains on Saturday the 12/7/19. We started in a downpour and ended in a downpour and snowing in between, I am talking approx 1 of rain per Hour and heavy snow going over the Echo Summit. I have been living in the snow area for about 40 years so I considered myself kind of an expert with snow driving. What I dealt with so far -- First of all the car itself handle excellent on the snow didnt even have to put Crosstrek in XMode. Know for the downfalls -- 1.) Headlights kept getting blocked by snow accumulation. I had to stop twice during the 80 miles through the snowing drive part and clean them off. 2.) Eyesight stopped working which didnt affect the car driving. 3.) The temp gauge was stuck on one temp probably due to the snow build up on the front of vehicle. 4.) the Fog lights were not an option due to snow accumulation on the front of the vehicle. 5.) Right side of windshield got snow build up due to the wiper wasnt built to clean that far over to the right.

I stupidly believed the marketing and didnt do my research. This is an unsafe vehicle. The head unit says 60 miles left. Drops to 40. Then runs out of gas. Never let this car get to a quarter tank. Ran out of gas at midnight coming home from work. I had to leave my car in the middle of road. And bonus! Had to deal with a creepy dude harassing me! Fun. Luckily a nice couple scared him off. Subaru finally recalled this car for this specific issue. They need to replace the head units but wont do that. We had this gas issue fixed before the recall. Be aware. It took two weeks and was messed up. Xmode stopped working which we didnt find out until we needed it on a gravel road in the mountains. Also the software didnt match the features of the car. It is a messed up situation and I feel like an idiot buying this expensive car. I will never buy another and never recommend this car to anyone. The marketing is great. The car is not.

I have own 25 cars in my life, I am 54 years old. Never had any engine failures. But my 2008 STI just blew up.

I bought an 01 impreza outback sport from where I work. Used. 143,000 miles on it..keep in mind that I fix cars for a living... This is the best car Ive ever had the pleasure to own and work on. When I bought it it needed both front axle boots, valve cover gaskets and steering rack boots. Now this might seem like a lot to the average person, but really its just minimal surface stuff.... The engine is an ej22 phase 2 2.2 liter.... Best engine subaru ever made in my opinion. Non turbo naturally aspirated... Once I fixed all the little stuff, I changed the oil and did a trans drain and fill 3 times...I drive 50 miles a day 5 days a week, so around 1000+ miles a month.... This car hasnt even shown any signs of dysfunction whatsoever.. Im sorry to hear that people are having problems with their subarus... My experience is much different. Drives great and mileage is 25-26 mpg on an 4eat automatic trans. Yes I have down upkeep ie, plugs wires cold air intake coffee can exhaust tires, but the car just goes and goes, doesnt burn oil, shifts smooth and starts up first revolution of the crank.... And this a used car with 3 owners and 143k. Maybe I just got lucky but its a much better than my 03 fx3 ford ever was! And mileage is better too! I wouldnt trade this car for anything...awd and comfort. It fits my life and style and my wife can put her cakes in the back. Mechanically this car is the most solid reliable car Ive ever had the pleasure of owning and working on. Parts are relatively cheap, in abundance, and I find that the design is way easier to work on than most I have to repair. I wish I had something negative to say about my subaru, but I dont. I will drive this car for as long as I can.

I have only 160 miles on my 2014 Subaru Crosstrek. Last week, while running the air conditioning, the engine started chirping & squealing. Took it back to the dealer I leased it from, and the tech told me its a defective Serpentine belt, which is COMMON for their Legacys & Outbacks, but this was the first time shes seen it on the Crosstrek. And best of all, they DONT have the belt in stock (IT NEEDS TO BE REPLACED). So, they have to ORDER it and I will have to be inconvenienced once again to bring it back so they can replace it.

Head gaskets just went on a 2008 Impreza with only 74,000 miles. Our mechanic told us we didnt have much longer before something catastrophic happened. This should have been a manufacturers recall! Everyone is wooed by Subarus AWD, but not everyone knows about their dirty, little head gasket secret. Tried to get Subaru Canada to help pay for the cost, but since the car is 2 years outside of warranty, they basically told us to pound sand. This is the first and only Subaru in my driveway. Fixing the gaskets and selling.

My 09 Subaru Forester suffered catastrophic engine failure without warning. Seems there are several forums about this but Subaru claims to have no knowledge of it even after production was halted in the early introduction of said vehicle. Car has 55000 miles on it. Ive put 29000 miles on it from buying it used at Pine Belt Subaru in Lakewood NJ 3 years ago. Took out an extended warranty for 100000 miles. Car is not covered because its 5 years from original purchase date which expired 2/14 never notified of same. Im looking at $5000-$8000 to replace. Oil changed every 3500 miles and was 355 miles into its most recent oil change. Rich at Subaru of America in Cherry Hill NJ stated by email that there was nothing he could do to help with the repairs. This will be the last Subaru Ill buy as they knew about the premature engine life expectancy of this vehicle and made no effort to contact me. Ill stick to Honda or Toyota from now on.

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

Have 2016 Subaru Outback with serious electrical problems. Steering lockout prevents car from starting. We Have extended warranty. Dealership found and identified several codes indicating the sporadic occurrences. Bob Baker Subaru Carlsbad CA refused to fix the problem, and stated we would have to bring the car in while it was experiencing the problem which would be almost impossible. The reason given was itemizing and comparing the risk to a potential flat tire and how much money the repair would cost them. So much for extended warranties.

We bought a used car from Subaru of Little Rock manager (Billy). We paid cash for the car and we were told within the next week we would have the title that was on 5-14-2016. We still dont have it. We have called multiple times and we have been sent to voice mail, passed around and around without answers until today. We are now being told they NEVER had the title and the owner of the car lost it. Billy the manager told me they have thirty days to give us the title. Ive never talked to a person in ANY kind of sales that was as rude and belligerent as this man.I told Billy we have always bought our cars through Toyota and we have never been treated with such unprofessionalism. He told me to go back to Toyota! I assure you we will do as he said and stay with Toyota from now on. Other Subaru dealerships may be different than this one and I sure hope so because this was the worse buying experience and it shouldnt have been a simple cash purchase. I believe someone from the corporate office needs to check on this dealership. SHADY people there.

Have a 2015 Subaru Forester and cant stand driving it bc the Bluetooth rarely pairs and/or works. Once it does pair, it drops calls as soon as I start driving faster (like on the highway) and then pops back on once I slow down (exit the highway). Its the craziest thing! Ive brought it to the dealership and it seemed fixed when I left, but then the next day it started acting up again. Apparently, its a software issue. Apple says that Subaru software is outdated and need to be updated. Cmon, its 2017... update your software. I swear more accidents are going to be caused from jacking with this bluetooth! So frustrating and time-consuming.

We bought an 18 outback last year October. It was in the shop nearly every month for various things that was wrong with it but mainly the radio unit wasnt working properly. After about 6 months of taking it in and them trying everything to fix it, they replaced the radio unit. Still had problems. The service manager told me that the best thing to do is set up a claim with Subaru of America. They were incredible. They offered me either an even trade of the car or a buyback. We chose the buyback. It took a while, but that was my fault as we were out of town a lot. They were patient with me and today they took the car back after inspection.I would buy another Subaru because the car drove well, there was just other issues that couldnt be fixed with that particular vehicle. But mainly I would buy another one because of the way we were treated by them. They were so nice and helpful, it would be worth it just for the customer service. I hope they treat everyone like this.

My girlfriend bought a Certified Pre-Owned 2013 Subaru Outback from Kendall Subaru in Fairbanks in December of 2013. Within 1,000 miles of purchasing the vehicle the oil light came on. We brought the vehicle back to the dealer with the complaint of oil consumption. They told us that a quart of oil every 1,000 miles is Normal. But they would conduct an oil consumption test. Their test showed that the car was consuming a quart every 1,000 miles. Subsequently the oil light has come on 3 times. We called Kendall again and the service manager said this I did speak to one of the Subaru mechanics back there. And he said they are designed a bit differently from other vehicles. And he used the term the crankcase doesnt quite hold the same amount of oil as other vehicles. He compared it with the Toyota. So he said yes you would burn a little more oil faster because you just dont have the amount in the crankcase that other vehicles may have. When you come in I would ask the advisor to please let a mechanic explain it to you, because when he explained it to me it totally made sense. You have got to be kidding me? Do they think we are that stupid? I have the recording of the service representative on my phone. People need to hear this. We are talking a 2 year old car with 22,000 miles on it!

Okay, first off Id like to comment that generally the 2017 Subaru Outback is an excellent vehicle. Now on to the real subject. The Fujitsu-10 navigation system Subaru installs in these vehicles is Dysfunctional and pretty much AWFUL. I purchased two 2017 Subarus, one Outback and one Crosstrek, in the later part of 2016; both have the NAV system and I think they are both the same. Shortly after purchasing the Outback I began to notice that the nav system, which I use all the time, tends to provide inaccurate directions. I first picked up on the inaccurate directions because no matter what address I plugged into the nav system, 95% of the time the system tells me I have reached my destination when, in fact, I could be 3 to 4 blocks to as much as 1/8 mile from the final destination. So I began to watch more closely.To my amazement I realized that some of the directions, not all but maybe 20%, given by the nav system were–I cannot say this in a politically acceptable manner–not intuitive, stupid and dysfunctional. Two examples are 1) it tells me to exit a major highway, go through a toll booth, then get back on the same highway, and 2) to make a right hand turn it told me to go around the block in a counterclockwise direction when, in fact, there was nothing preventing me to simply turn right.I first reported the erroneous navigation performance to the Service Manager at Bath Subaru in Bath, Maine in May 2017. They took a look and reported the Service Tech could not find anything wrong. The Service Manager asked that if happens again I should document exactly what happened. The issue continued so I documented almost each and every occurrence, some including pictures of the nav screen. In June the Service Manager sent an email asking that I bring the Outback in on June 22, 2017, so a Subaru Field Service Engineer could take a look and provide a remedy. Vehicle went in on June 22 and it was reported per Subaru’s Field Service Engineer, “I am ordering you a new radio head unit. There seems to be a hardware failure making your navigation fail intermittently. Great… or at least I thought so at the time.At the end of July 2017 the new Head Unit was finally installed. The Service Manager said the new head unit will resolve the nav failure and asked that should any further incidents of erroneous performance occur I clearly document them and email them to her. The new head unit did not resolve the defective nav performance and a week later, on August 8, I sent 5 different examples to her. Thereafter, I continued to send her 3-5 different examples for several more weeks. Fact was, the new head unit made the problem worse.Here are two examples: 1) I needed to travel south on Route 95. This is a major highway, not some obscure road in nowhere Maine. The nav unit directed me to enter into the Rt 95 northbound exit, against exiting traffic, drive over both the northbound and southbound lanes on an imaginary overpass that clearly didnt exist, then travel on an imaginary Rt 95 southbound entrance ramp that also did not exist, and get on Rt 95 south. Quite dangerous! 2) In order to get to my final destination the Subaru nav system instructed me to turn right into a field having no road, travel off-road for 2 miles across this roadless field, and meet up with another road on the other side of the field. The Subaru handles different terrains fairly well, but not that well.On or about August 15, 2017 the Service Manager at Bath Subaru asked Subaru of America to step in. I received an email from Subaru of America in which a Subaru representative apologized for my navigation concerns and asked for some time to review the problem. On September 20 I received a follow-up email stating At this time, our Quality Assurance team is still in the processing of reviewing the concerns you are experiencing with your navigation unit with the units vendor, Fijutsu-10. There is no updated feedback that has been provided.It is now October 16th. I took the Outback in for routine service during which time I spoke to the Service Manager about the nav issues. I was told by the Svc Mgr that she has a number of other reports of the same problem, all waiting for Subaru of America and/or Subarus Quality Assurance team and/or Fujitsu-10 to identify the cause of the dysfunctional navigation system and re-mediate the problem.Six months in passing and Subaru cannot provide an answer to the AWFUL and sometimes dangerous performance of the Fujitsu-10 navigation system. Although the performance of the 2017 Subaru Outback is very good, I would never purchase another Subaru, not only because the navigation system is defective and/or dysfunctional and/or dangerous from time to time but because Subaru seems unable or unwilling to fix the problem with the navigation system which I paid upwards of $2,000 for. Buyer beware!

Outback owner since 1995. Purchased 2013 outback in February of 2013. Began burning oil at 50,000. Dealer told me was normal due to thin oil. Now using a quart of oil every 2000 miles. Just found out there was a class action lawsuit in 2016. Too late for me to join and receive compensation. Called Subaru and asked to be compensated for excess oil usage and was denied. Never notified me of this manufacture defect. No longer trust this company.

My customer information reflects items required to acquire notifications of service: both acquisition and notifications of appointments, and potential notifications of recalls. I attempted to notify Subaru of changes in (1) email address and (2) snail-mail address. In my opinion, such an attempt on my part should be available on *one* website, and should, when made, cascade *throughout* the sophisticated Subaru bureaucracy.As it turns out, Subaru has three levels of databases in which these items are stored: national, regional, and local dealership. For each of the two items, I attempted on several occasions on national and local websites, via multiple national and local phone calls, multiple snail-mail requests, and multiple face-to-face visits to acquire the changes. In spite of my attempts, materials from Subaru continued to arrive at the *old* email and snail-mail addresses! All this took place over a period of 9 months. The issue has *still* not been fully resolved. For my own security, I feel I must make face-to-face appointments for maintenance. (The vehicle is still under warranty and a regimen of maintenance is required to maintain terms of the warranty.) I must describe Subarus information processing as primitive at best.

I genuinely like the idea of warranties but have always found they cover next to nothing. As a woman with little mechanical background, warranties offer the false promise of safety and help where none is likely to be found.

My 2014 Outback was my 3rd Subaru. They had changed to full synthetic oil and one has to use that as the company supposedly tightened up their Boxer 2.5L specs. First oil change at 3K was OK, 2nd at 7.5K later, as they recommended, was still OK. After that, was on a trip and oil light came on after about 3K miles. Eventually found a place in the rural area that had 0-20W which is required. Only half qt required. After another 2K miles, another half quart required. After that, the scenario continued to repeat. After an oil change, 3K miles and half qt needed, and at 5K after the change another half qt. Through several changes. Factory had lowered the period between changes to 6K, but after using 1qt of the 4qt original supply, I went to changing every 5K miles.Then found a CR report lambasting Subaru for their oil use. This was not leaking oil, but consuming it. A couple of autos, Audi and BMW - some models - were worse, but everyone that I talked to considered using a qt every 5K miles very excessive for a new car. Subaru would do nothing about it and the dealer - having been graded on the sales process already with the 10s they beg you to grade, was indifferent. Facing the possibility that the Subaru name would be associated with oil burner in the future and that the value of my vehicle for trade would be negatively impacted I chose to trade it in after only owning it 20 months and 27K miles. Traded for a Mazda CX-5 and went to the Subaru dealer immediately afterwards to tell them why I had traded away the Subaru Outback that I otherwise had loved for what I consider to be a lesser vehicle. That doesnt use oil.Dealer made up some excuses and I walked out, a Subaru fan no more. Dealer never even offered to make me a good deal on a newer vehicle that supposedly didnt have the problem. This was in Columbia MO. Despite my having informed them that I had traded the vehicle, I still get service reminders and other propaganda from the dealer. They are that clueless and disconnected and this reflects upon Subaru as being pretty much the same.

First of all, I love my Subaru Crosstrek. Since it is an all terrain vehicle I was surprised to hear the vibrating and rattling in the unit. Subaru replaced the unit once, but unfortunately the rattling noise came back. Wondering if anything else can be done with the unit to stop the noise. It even rattles on the open highways. Please let me know.

I purchased the 2015 Outback Subaru in 2015 December, I have 17,000 miles on the vehicle. The oil change was suppose to be every 6,000. So far its every 3000 that I have to change the oil. I read that Subaru knew about this problem and still built the Outback with this problem. Now the dealer is telling me I might have to put a new engine which is ridiculous because its only 1 year and 6 months. I hope someone is able to help us with this problem that we all have for the Outbacks!!!

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

I bought my 2014 Subaru Forester new, I even had to wait for them to make it. I was excited until driving home from work one day and my oil light comes on, so naturally I add a quart of oil. Then I have my oil changed and told them to put in an extra quart because of it using up a quart before my next oil change, but lo and behold the oil light came on again. I am so afraid that I am going to have major issues after I reach 100,000 miles. They have done 2 oil consumption test and they come back fine per the dealership. I dont understand how they come back fine and halfway through my oil change my oil light comes on.

The car is a 2017 Outback and has served us extremely well for almost a year. We travel a good deal and the car has always gotten us to where we are going; in spite of the navigation system. The navigation system, which I have nicknamed Miss Direction keeps trying to kill us. It consistently tells us to enter I84 in Ontario, OR on the off ramp. On our way to Sun Valley, it tried to route us on cow paths and insisted we turn around or turn right into a river. The system said the direct route (ID 75) was blocked by a rock slide (which kept moving ahead of us) and would take three hours to traverse. I took it anyway and arrived in twenty minutes without difficulty. The entire time, the system kept trying to divert us and finally relented when the motel was within sight. The car is superb but I cant trust the navigation system.

Absolutely horrible customer service. Been working with both a dealership and with Subaru of America and both have been utterly horrible and useless. I have a continuous issue with my head unit (Google 2015 forest Bluetooth issue) and you’ll see I’m simply one of hundreds if not thousands of people dealing with this issue. Subaru refuses to acknowledge it and will not help with the fact they have placed a faulty head unit in my car. I will never buy Subaru again and I’m telling everyone to avoid them due to their extremely poor customer service. They do not care about their customers.

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

After only 7k miles and 6 months owning a new Subaru Crosstrek the Check Engine light came on. Turns out the car has a failed Oil Control Valve. Been in the shop for 3 days. The car feels like an oversized toy. This looks like a sign of many more problems to come.

Purchased a 2014 Subaru Forester because of Subarus good reputation -- much to my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. Also, the Bluetooth does NOT work and has not worked properly since the beginning of time. Very dissatisfied and will NOT purchase from Subaru again. BUYER BEWARE!

Bought a 2014 Subaru Outback from them that was a Subaru certified used car. I’ve had nothing but issues with it. I reported to them that there was a loud screeching sound intermittently the day after I bought it. They said they drove it and didn’t hear anything. I brought it up multiple times and they said they inspected everything but couldn’t find an issue. Brought it in for the same reason recently and they called back and said that rust on rotor made grooves in the brake pads. I asked if they could replace just the brake pads and they said no we have to replace the rotors. I wrote their service manager asking for the $65 inspection fee to be waived and honestly I want a full refund for the work. $550 for rotors that I didn’t need or want is ridiculous and I’m not sure its legal. The rotors cost around $70 each and the brake pads $20.

Engine Failure on 2014 Subaru WRX w/ 14k miles - To preface, I bought my WRX brand-new, less than 12 months back (Nov 13) with only 7 miles. Since purchasing, I properly broke in the engine, have had it regularly serviced, & have not made any modifications to the car whatsoever. Over one month ago, I was driving along on the freeway (cruise controlled in the fast lane @ 75 mph) and the engine completely ceased on me w/ no notice or unusual sounds. After taking it in to the closest dealership, I found that the small block would need to be replaced & that the reqd engines are back order for OVER ONE MONTH. 5 and a half weeks later, Ive yet to receive my car back after numerous broken promises & have found further issues with my car, including unexpected damages to the pistons/rods & a potential need to replace my clutch (which would not be covered under my standard, or additionally purchased extended warranty). With all of the issues that Im having - Im starting to believe that maybe Im not the only one... Anyone else having similar problems? What should I do from here? HELP.

I bought a 2015 WRX and Ive driven it less than 10,000 miles and I already burned the clutch 5 times. This is ridiculous since Im 43 and I drive stick. Subaru only replaced the first repair. What is ridiculous is that I just got my car out of the shop today and it burned again in less than 9 miles. I dont know what to do at this point, I cannot afford this car anymore. Any suggestions?

Hi, we have a relatively old Subaru, about 8 years but very low mileage and the a/c failed with a projected cost of $2,500. Seeing as the vehicle has been used very little, the repair amounts to $3 for every hour it has been driven. I asked if this was normal from Subaru and they simply explained that it was out of warranty. So if you want a reliable car that is going to last for years, and you have low mileage, maybe best to look elsewhere, as they appear unconcerned that there are failures despite low usage. Warranty should be time or mileage-based. My first and last Subaru, oh well.

I contacted Subaru of American about the dealer over filling my 2015 Outback by 1 quart of oil and complained about over 1 quart of oil was consumed. I have 11,400 miles on the car and this was at the end of the second oil change coming up. This was their response. Subarus standard for oil consumption is 1/3 qt every 1,200 miles which would be 1qt for every 3,600 miles. I can assure you that if the dealership determines that your vehicle is outside these specifications the necessary repairs will be performed. So they are saying it is normal to burn up to 2 quarts of oil every 6000 miles?? There is a problem and they do not want to recognize it.

I purchased a 2002 Forester when it was new. I have had nothing but problems with this car and to date, I only have 57,000 miles on it. I have had to replace the brakes several times and Ive had previous cars that had over 90,000 miles that I never had to replace the brakes. As soon as my warranty expired, I started experiencing all these problems, of course! I have had to have ball joints replaced, trans pan, gaskets, etc. and I still have a terrible burning smell when driving the car and still have the leak which is causing this smell. I was told Subaru is known for this leak. I now have to replace the muffler. I have had more repairs on this car than all my previous cars together and it all began occurring the minute my warranty expired.I was basically told too bad when I complained about the sudden onset of problems the very moment the warranty expired. My Toyota went for over 90,000 with the only repair replacing the battery. I have maintained this vehicle religiously, as I have with all my cars. If I hadnt lost my job recently, I would trash this car immediately. Its clear from the other complaints here that Subaru doesnt care about keeping customers happy and maintaining their loyalty and future business so I would assume Subaru will do nothing about my problem either.

Bought the car 1 month ago, already in the shop with check engine and electrical issues. Hope this isn’t a lemon but I bet it is. No better way to spend your Saturday day off than at the service dept in Glendale, CA.

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

My air conditioner, heater and defogger all of a sudden went out. After having a Subaru mechanic look for the problem, he found burnt wiring that connected everything to the air conditioner, heater and defogger. I could not afford the prices that a dealership charges, so I took it to my mechanic to be fixed. So far in a month’s period, it has happened again. I not only have had to have the wiring replaced twice, but I had to pay a mechanic twice. I am on a limited monthly budget (social security) and to have this repair done twice is not on my list of luxury expenses. Subaru needs to have a recall done for this problem as it could have unexpected consequences for their larger than large company.

Bought a 2012 Forester for my daughter. When we took it in at the scheduled oil change, it was a quart low on oil. When I question how such a new car that was brought in at scheduled maintenance time could be that low or low at all on oil, I was told that the flat line engine uses more oil than a normal car and needed to be checked more frequently...???? Less than a year later, the starter starts to drag after the car sits all night. Told that new software ($100) had to be installed at my cost to correct the issue. Apparently, according to Subaru it is not considered abnormal for a relatively new Forester to develop this issue; however they have software you can buy to correct it...even though it is not an issue...REALLY?? Subaru thinks its customers are stupid. They got me this time, but it will be the LAST Subaru I buy.

Read several comments about mice and rats chewing out electrical parts and hoses in the engine bay. Its true, all of it, had a huge problem with rats under the hood in the winter for years and constantly popping the hood for several hours to let the engine cool down after use. Then placing fabric softener sheets all over the engine until the morning. It kind of worked but then I found a spray repellent online that is specific for engine bays and rodent control. Spray on all over the compartment every 6 months and it works like a charm. No more droppings or chewed wires. This is a fairly wide known problem to mechanics. As for oil consumption, I have not seen a problem. The car only has 66,000 miles on it and virtually trouble free, love the car!!! Know head gasket may be a problem for the future.

I purchased my 2008 Subaru Legacy in 2016 and absolutely love the car. I have never had a better car but when the airbag recall took effect thats when I found out the recall on the dashboard for melting and causing the reaction of not being able to see when the sun was shining on it. So when I called to get the dash done under the warranty they would not honor it. I just recommend when you do buy a Subaru make sure to actively check for recalls because on the airbag recall I have received over 100 notices but none for the dash. Thanks.

Sabotage. That’s what Subaru and all the other auto makers have done to create the interference engine failure. And who pays? Mostly 2nd and 3rd owners. Poor people pay. It is pure SABOTAGE. We bought our first 2002 Subaru. A nightmare. Timing belt went out within a year at 140kmiles. Total cost.... $2900. Plus cv axels and clutch $600. Now the under carriage frame is rusted to the point of unsafe. Go to H all capitalist pig auto makers who purposed failure at our expense.

I bought my Outback new and have taken meticulous care of the car, religiously changed the oil and all of the customary tune ups. I do quite a bit of driving, having put 149k in less than 6 years but have tended to every update or replacement so to avoid any unforeseen major issues. Last year, my oil light came in which confused me since I had 2k miles to go before the next oil change. Went to check the oil and it was boned drive. Since then, I have carried extra oil - just in case this happened again. Did not think much of this fluke. Fast forward to a couple of months ago, I felt a noticeable decrease in performance. Took it to my mechanic and always got its fine.A month ago, noticed that my acceleration was compromised so my mechanic changed the engine filter and then the battery, which improved the acceleration slightly, but thought it was in my head. The car started to make a rattling sound after trying to accelerate over 60-80MPH; it felt that the engine was choking. I would not even pass other cars for fear of the car stalling; no lights came on. Then the next day, the dashboard went haywire with the lights (cruise control, solid engine light, traction control, and another light that I cant remember right now). Took it to another Subaru dealership in North Attleboro, MA and they hooked it up to the machine and told me that I needed OSV Valves for both side, code P0028. The cost of the valves were 235.74 and labor was 600.00, totaling $835.74, which I paid since I thought it was going to resolve this issue once and for all.I asked if the tech took the car for a test drive and they could not confirm this. I picked up the Subaru and drove off, the car had a slight improvement but not for the 835.75 repair. Called Subaru the next day, and drove the car back to the dealership. Had the general manager drive my car, and he felt that the car had no power to accelerate and that the transmission felt like it was slipping. This was Saturday morning. On Tuesday, the Subaru manager said that they were still working on it; they could not find the source of the problem and was on the phone with another Subaru department trying to figure this out. A day later, we got a text message stating it was my transmission leaking down internally. The cost to replace was $6040 and that did not include other parts and fluid. I wrote to Subaru since I feel that the Class Action Lawsuit of the excessive oil consumption may be related to the transmission.In addition, Subaru had replaced OSV valves and did not test drive the car to see if they remedy the issue. Lastly, why did the diagnostic machine pick this up? I purposely asked the tech, if there was another nested issue underneath the OSV valves; she answered no. The POO28 code was correct diagnosis. I will contest the charge for the valves on my Visa and have written to Subaru Corp about this issue. Between replacing timing belt, fuel pump, tires... this transmission would have set me back well over 10k. If I cant get Subaru to fix this for under 2k, I will trade it in. This car was great in the snow, but the seats were uncomfortable, poor visibility from the side of the car (blindspots were bad). Headlights are constantly burning out and Subaru response is to go to the dealership to get them replaced. Next car will be a Honda or Toyota.

Both me & my wife have Subarus. Given what Ive found out I probably wont be buying another one ever. My wifes 2002 outback is leaking oil & coolant now. She has about 120k miles on it. Cost to fix at a non-Subaru shop $2300-$2500.00. This is total BS as far as Im concerned. All the hype with these cars and it has been a KNOWN problem by Subaru. No recalls or fixes it would appear either. So far my 2005 isnt a problem. Only 60k miles also. Our regular mechanic is an ex-Subaru service manager. He said I can expect another $2300+ bill for the 2005 as well. If I had known about the problem I certainly wouldnt have bought my 2005. From the other reviews and complaints about the newer Subarus here, its definite that I wont buy another Subaru. Another mechanic has just recently told me about this as well.

Excellent car for the value. Also the safety rating in the Subaru Crosstrek with its all wheel drive tops most competitors in its class. After test diving all most cars, we kept on coming back to the Subaru Crosstrek.

We purchased this vehicle Brand new and have experienced nothing but issues within the first year. The vehicle now has 10k miles and I’ve experience jerking from the transmission, my panoramic sunroof cracked for no reason (no point of impact), and the most troublesome has been the automatic liftgate; the liftgate constantly gets stuck with a non-stop chiming and the only way to reset it is no remove the battery!!!! This is a known problem and a quick Google search will prove a lot of consumers have similar problems with this vehicle. I’ve had the liftgate become stuck in the airport, hotels, etc. This is not only embarrassing but completely unacceptable for a brand new 40k vehicle!? Come on Subaru!!!! The quality is terrible!!! Never again!

Has late night purchase, gave finance manager $15000 cashiers check us and additional $2000 cash to get my monthly payment down below $400/month. After reviewing my paperwork couple days after, realize they added $1000 to my agreed purchase price. Before confronting Jay, salesperson, about this problem I went through my car details including the price he gave me. Two separate times he agreed with the price he had given me by phone on more than 3 occasions before I committed to purchase. This price was the original price Jay told me at the beginning. After he reconfirmed his and my price two additional times, I told him that I had given extra cash during financing and told him exactly $1000 added to my initial price. He hesitated, then said it was the changed figure. It was obvious he was covering for finance and Moe sales manager.So I gave Jay and Moe a week to come up with solution... Long story short they didnt. So contacted GM, Jobe **. He said he would find out info and get back to me... He didnt. Finally got him on phone week later and he told me he had talked to owners and he has good and favorable news for me, put me on hold so he could get my paperwork. After holding for short while, unidentified person came on phone asking if the could help me..(?) I told them I was holding for Jobe. That he had asked me to hold awaiting answer for my situation. Person, Moe, sales manager, said Jobe was in a meeting. That he wanted to know how he could help me(?) Not wanting to rehash again with someone who had previously refused to do anything for over 10 days after knowing of problem. Since then... I contacted Subaru of America for help communicating with Glendale Subaru, Jobe, GM because he refused on 3 separate occasions to take my phone call. Plus I called Lane ** general sales manager. He didnt return my call. I asked Moe, by email twice to relay the owners and GMs solution, but he and GM refused to return my call. Now he told corporate Customer service agent trying help me get info that the GM and Owners had decided. Its become obvious the GM put this $1000 cash fraud back on Moe... Because Moe, Glendale sales manager, refuses to relay this message. Seems likely he is directly involved in this late night fraudulent buying transaction. I would advise ANYONE looking to purchase a Subaru... I 1000% would never do business with Glendale Subaru!! They protect and cover for each other with dishonest transaction. From GM by washing his hands of the situation by not getting involved and leaving it up to his dishonest sales and finance department to get out of this situation alone. In my opinion, Jobe lacks a backbone because he refuses to talk to dissatisfied customers. Yet he blows smoke up peoples rear, by saying he and his dealership are honest and he wants to make thing right and wants to make sure THEIR customers are happy. The GM and THEIR sales staff at Glendale in my opinion are ripping off THEIR owners $$... Very very unhappy Glendale Subaru and Corporate Customers service for allowing this GM to say he is happy with his dealerships customer outreach (ha ha) towards me. Dismissing all my attempts to get him on phone and to complete telling me his owners good and favorable decision. Absolute appalling customer care and outreach. What a rotten egg dealership. Makes me wonder how much $$$ they have defrauded other customers. Ive consulted other car dealers, GMs and previous Subaru Dealership owners. They know exactly what happened. They told me its obvious the GM, Jobe, knows too. He doesnt want to write a check so he just told culprits, his finance and sales to handle the situation they created. BOTTOM LINE. This lack of customer care and outreach to take care of this issue. Receives 1 on scale of 10 for honesty and true care for all customers. I know now I was foolish to give Glendale Subaru any cash. Especially at last transaction of work night. That further explain why the finance manager stuck the cash $ in his pocket... Thought that was highly unusual.

I purchased a 2013 new Forester in 2014. Almost from the start my oil light was on. The service department told me it was my imagination so that should have been a red flag. After complaining at every oil change for months they finally replaced the sensor. Oil light still was on. Fast forward to 2017 replaced sensor again and the light is off. However, now it seems I have no oil ever! I always bring my car in for service exactly when its scheduled. Every time now for the entire 2017 and 2018 period I have been out of oil. They did an oil consumption test and happily said all was good. Last time it was in they put a statement on my invoice that says I need to check my oil at least twice a month! I have 50,000 miles, the car is 4 years old and Should not have to do that! I have gone 900 miles since the last oil change and Im out of oil! Plus the light hasnt come on. I think they just disconnected it. Im done!

I put down a $200 deposit, still havent gotten the check that they promised to send over 3 weeks ago. The manager Erik ** was rude and completely apathetic to anything I spoke about. I would never send anyone here.

My husband backed my new 2017 Impreza 2.0i Premium with Eyesight into our plastic trash container at low speed. The trash container had no damage. The Impreza was badly dented. In addition, the paint over the dent cracked and fell off. I am dismayed that a low-speed collision with plastic was able to do so much damage. The steel skin of the Impreza is weak. The paint is brittle, since it did not follow the contour of the dent (which was round and not sharp). The paint adhesion to the steel is poor since it peeled away after it cracked. Subaru proudly advertises the strength of the cars high-tensile steel skeleton, but they do not mention that the skin and paint are weak. I am afraid that the appearance of the car will deteriorate rapidly as it accumulates the inevitable dings over the years. I do not yet know whether the dealership will repair this dent.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

My husband purchased a new Subaru Outback in 2011. It has continually had oil problems, with the oil light coming on and off. The Subaru dealer assured him this was normal and his car was fine. It was serviced on a regular basis with the recommended work and oil changes. Last week the car stopped in the middle of the road (while driving) and he had it towed to the Subaru dealer for diagnosis and repair. Diagnosis: They dont know. Recommendation: It needs a new engine! Really Subaru? 130,00 miles and no help from Subaru! Unbelievably bad reliability!

2010 Forrester is the worse car I have ever owned. Two years in: the heated seat wouldnt turn off. Ongoing: CD changer heats up to the point of warping discs even in the winter. 2.28.2015: Driving on I83 in Bmore rush hr driver side door releases door unlocks!! Unsafe unreliable piece of junk.

I want this information to be sent to the International Export Division of Subaru in Japan, to its General Manager. I have a Subaru Legacy 2.0L SW LX year 1998. The material of the front brake pads of the car were very hard. Harder than the brake pads sold by your dealers in Peru, South America. You have placed my life in harms way many times because the car would not stop at low and high speeds. When I replaced the brake pads, the car stopped adequately. Recommendations: Watch very carefully your personnel that work in your quality department like a hawk, better fire them and replace them with a new crew. Your biggest dealer in Peru, Indumotora Subaru, is doing a very lousy job with its customers. I recommend you to kick their ** and make them work, if not look for another dealer that can attend the customers in an appropriate way. All your brochures talk about the outstanding security of all Subaru cars, do something to maintain this remark.

What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. Well Dear Santa Fe fellow buyers do beware and go somewhere else. Subaru Impreza 2015 $20,000 39,000 miles Pre-Owned certified. I thought if it said I had 50% of my brakes when I bought it that it was safe. I should have known when the blades on the wipers were shot even though they were checked off on the two page Pre-Owned Certified document. Should have given it back then. The brake pads are shot, and apparently have been since I got it. Which is what the brake light flashing when I make a right turn means. Almost $500. Major safety issue. They advertise a car wash with every service, but for me, only if I ask. The AC got “fixed “. it worked for one evening. The same issue happened with “Auto Start”, it was fixed and broke within 10 days. It was fixed again yesterday. They fixed the brakes for free after a winter of driving on dangerous snow-covered steep narrow twisting dirt road. The kind of road Subaru is good at it, with brakes. Everyone who drives my road blanches when I mention Subaru pre-certified bad brakes. Tried to trade straight across, they wanted to up sell me. Then I got rear ended in a hit and run, now it has had an accident. Can’t wait to dump this car. Don’t buy from Honda Subaru they happily sold me Pre-Owned Certified a car with dangerous brakes. “Buyer Beware”. So is everything else checked off on the pre-owned certified an error as well? Go To to Hueberger in Colorado Spring, or to Toyota, CarMax, Sweet Motor Sales, the funky places on Cerrillos Road. Avoid Subaru Honda!! And stay away from Gregory **. They fixed the brakes, as I drove home everyday of a snowy winter, but not the relationship. Avoid this dealership and Greg **. BUYER BEWARE.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

Its a Subaru. Really close to the safest car on the planet. Its our fourth. Saabs including an Aero convertible, Nissan 350Z. Fast (at least to 50mph). And safe, safe, safe.

We were very happy with our 2015 Outback until at 33k miles we dropped the transmission. Now we are in a fight with Subaru (Corp & dealer). Three hours after we tow into dealer, get a call that the rear differential caused transmission failure. We proved that wrong with 3rd party review of diff. Next they say front differential caused transmission failure - BULL. I was able to turn ring gear, rotate planetary gears, bearings. Now a tech from HQ is coming out to dismantle transmission. Subaru says this type of trans failure is not normal - smelled like smoke and still does almost one month later. Did this happen to you?

This car has so many safety features. I can’t imagine driving without them. It fits my lifestyle and I can drive on any terrain without an issue. I am very happy with the amount of space this vehicle has also.

After doing extensive research with friends and family, lots of online work, the wife and I decided to purchase our first new car. Big mistake with Subaru. W/in the first year we were burning a quart every 700 miles. The dealer said to carry a quart with us. After numerous complaints to the dealer, they finally decided to do an oil consumption test. After 700 miles (of test) I finally checked the oil level and we were a quart overfilled. P.O.ed... I brought it back and confirmed the overfill... They told me they must not have calibrated the fill gun. Really??They restarted the test to confirm the excessive burn. Dealer then re-did some piston rings and said good to go. 300 mile road trip to find, after 100 miles the oil light came on again... Calling the dealer again, numerous times to get a call back, they said it is normal. Again... My wife took over the communications with them. After only a year and a half I sold the POS... Do not let Subaru BS you. A brand new car should NOT burn that much, let alone need to car Extra oil with you!! I could write a book on this one... but wont waste your time.

Major transmission issues within the first 25000 miles, 2 years. Brought my manual 2017 WRX in due to noise in transmission area. They said some parts need to be replaced (bearing, etc) and they installed plate, cover, spring, fork, bearing, flywheel and the whole thing. Picked it up on Wednesday and on Thursday while driving on the freeway something popped in the transmission area and the car was towed back in the shop (Carlsen Subaru in Redwood City California) in less than 24 hours from the time I had received it. This is absolutely unacceptable. I have been driving transmission manual cars for 30 years and to get this kind of performance at such low miles is scary.