I bought my 2013 pre-owned Crosstrek November of last year and I have been in and out of the service department ever since. They ran 3 oil consumption tests to finally figure out that a wire wasnt on. Each visit takes several hours. I went with Subaru because I thought they were above selling faulty cars. Ive tried to get a new Subaru and count my loss but when I took it back into the dealership they gave me a low-ball offer for my trade in. I went into a Chevy dealership and they offered me a way better offer on a my trade in, and that was without me buying a Chevy. Everything about owning and buying my car has been a nightmare.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

5 speed manual transmission on a 2007 Forester 2.5X failed at 80,000 miles and had to be replaced (~$2600). Car servicing followed Subaru recommendations. I have driven manual transmissions my entire life and never had a problem with a transmission in any other car. Checking the web I see a fair amount of discussion that Subaru does not have the best built transmissions. While I like the car in almost all other respects, I will not invest in another given the apparent design weaknesses of Subaru transmissions.

2015 WRX engine failure, 5600 miles - I have had my car about 4 months, leased as new car. On 4-18-15, engine light blinked on, I stopped car to check manual, it said to slow down reduce load on engine, and get to dealership ASAP, that was Saturday eve. Manual said it was ok to drive. I ran some close by errands Sunday. Took to dealership Monday AM. After a while, I was told that a plug had lost its tip and was misfiring... ok, quick fix. Wrong... service mgr informed me that there was a hole in the cylinder, that I would need a new engine. LUCKILY, under warranty. Down time 2-3 weeks. They rented me a car, they were very nice at the service dept. Hopefully no problems after this is fixed.

Blind spot sensor not functioning. Has been at Subaru Superstore in Chandler, Arizona for one week. Service manager returned my call claiming to know nothing about a car they had in their shop for a week and were either unwilling or unable to fix. Found out through a third party (if you can believe that?) that they have decided to order a new sensor but are not certain that will fix the issue. The car has only 3,000 miles and the dealer seems disinterested. Also, Subaru Corporate Customer Service has not even acknowledged my complaint.

I purchased a 2009 Forester XT in April of 2008. Three days after purchase, Subaru announced a stop sale order on turbo Foresters made after Jan 1, 2008 (mine was mfg Jan 26th 2008). They issued the stop sale order because of manufacturing defects in the engine that led to knocking and then catastrophic engine failure. My car had knocking at 1030 miles and now at 92K the engine has had the catastrophic engine failure. Subaru refuses to answer the question if my car was affected by the stop sell order and takes no responsibility for repairing my car.

I bought a 2013 Crosstreck in January 2013. I have had nothing but problems with it since about 65,000 miles. I have had to replacement dash sensors twice, two front axles, engine burns oil uncontrollably. (Have to put a quart of oil in every two weeks.) Wheel bearings have had to be replaced twice already. I would not recommend a Subaru to anyone. They are expensive and horribly built cars.

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

After contacting Subaru corporate I was given a couple of probable causes for the doink sound.The local dealership was also instructed to call me with a fix for this problem. It turns out that the navigation system has a setting that alerts you with the doink sound, if there is an accident or a traffic problem near you.The alert functions whether you have the navigation system on or not.The setting can be disabled by changing the alarm parameters in the navigation system.

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

2011 STI 41k miles and it blew a head gasket. Subaru wont warranty it because of a aftermarket turbo back exhaust. I had my VW longer with way more mod and never had an issue. Subarus have head gasket issues and for them to deny my warranty because of some dumb mod so they dont have to fix their issues is a bunch of garbage. Ill buy an Audi or BMW next time.

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

We purchased a 2016 Forester in October 2015. In June 2017 we were hit on the passenger side causing our Subaru Forester to be totaled in an accident that also resulting in an emergency c-section. We paid $24,000 to buy a brand new model and drove it less than 2 years before accident. During the accident I hit my head hard against the side and no airbag deployed. I have had painful headaches since and am seeing a physical therapist for head and neck pain. The body shop that inspected our vehicle told us the airbags should have deployed based on the fact that we were hit directly on the passenger side where the side sensor was. We waited over 6 weeks for Subaru to inspect the vehicle and get back to us with an answer about airbags. They gave us a very generic response that because we were hit at an oblique side angle the airbag may not always deploy. The next vehicle we buy brand new and spend $24,000 on will certainly have working airbags in any situation. It is federal law to have airbags in vehicles, to have a scenario in which the manufacturer can declare the airbag may legally fail is baloney to put it nicely. Before the accident we absolutely loved our Forester and I truly wanted to be able to say that the Subaru company was helpful to us during a rough time. I felt we were ignored and all of my husbands attempts to discuss our situation were handled without care. I would have liked for someone to have spoken to us on the phone directly instead of feeding us generic emails basically saying there was no answer and we had to wait. I would have liked to have known the $24,000 vehicle we invested money into might have bought us more care when being in an accident and being left without our car with a newborn.

Read several comments about mice and rats chewing out electrical parts and hoses in the engine bay. Its true, all of it, had a huge problem with rats under the hood in the winter for years and constantly popping the hood for several hours to let the engine cool down after use. Then placing fabric softener sheets all over the engine until the morning. It kind of worked but then I found a spray repellent online that is specific for engine bays and rodent control. Spray on all over the compartment every 6 months and it works like a charm. No more droppings or chewed wires. This is a fairly wide known problem to mechanics. As for oil consumption, I have not seen a problem. The car only has 66,000 miles on it and virtually trouble free, love the car!!! Know head gasket may be a problem for the future.

CVT transmission failure. 9,597.70 plus tax for repair. Driving appx. 40 mph. Car shuddered, dash lights come on and car stalls. Took to dealer. Needs new transmission and torque converter. Car just past the extended warranty that Subaru offered. Subaru has known about this problem for some time... it is definitely a safety issue and the car should be recalled. Contacted Subaru headquarters with no success getting them to help with repair cost. Repairs should not cost as much as blue book value of car. I bought a Subaru because of years of hearing about their stellar reputation.

Just bought a 2014 Subaru Outback. The seats are breaking down, the cushion is compressing and the leather is puckering. I was told they are all doing that and it is not covered by warranty. Seriously! A $40,000 and the seat looks like crap with less than 1000 miles? I have 5 friends who have 2013 Outbacks and the seats look brand new. Also, is anyone having their seat warmers turn off? I was told they turn off once they get to a certain temperature but this is not stated in the manual and this does not happen on the 2013 models. Could not get an answer as to if this were a new 2014 feature. Basically left the dealership feeling like I just need to suck it up and live with puckering seats. Would love to hear if anyone else is having this issue. We all need to rise up and revolt! Maybe then Subaru will fix what obviously is poorer quality seats from 2013.

I have a 2011 Forester. Runs fine. Have had to replace the drivers side visor. Now the passenger one fell off. I usually dont even have a front seat passenger so it cant be from overuse. When the drivers side was replaced (has to be the anchor and the visor, its a whole unit $80!!!) I found that the anchor is only a plastic sleeve. Poor idea, poor workmanship.

My wife and I currently own a 2011 Subaru Forester we purchased new from Hatfield Subaru in Columbus, Ohio. We have always had it serviced at Byers Dublin Subaru in Columbus Ohio. At the 25,000 mile mark both head gaskets were leaking so the mechanics at Byers pulled the motor and replaced them. Just recently at the 33,000 mile mark I brought in my vehicle to Byers for my 30,000 maintenance check also complaining of a strange noise. They informed me the head gasket was leaking again and the noise we heard was the transmission running low on fluid. They again pulled the motor and made repairs. However, when placing the motor back in the car a strange noise developed in the engine. They again pulled the motor adjusting the tensioning on the timing chain yet the noise was still present. They then contacted Subaru technical support asking for assistance. They are currently pulling the motor for the fourth time with the intention of replacing the cylinder heads and camshaft.Up until now, I have been in contact with both dealerships expressing my concerns. I have also spoken with customer service, a supervisor, and a manager at Subaru of America. The manager at Subaru headquarters said they could only offer me 2500.00 towards the purchase of a new vehicle. The manager at Hatfield where I purchased my vehicle from passed me off to a sales associate who only wanted to sell me a new Subaru at full price to meet his end of the month February sales quota. The manager at Byers where my car is being serviced has been less than forthcoming as to the true status of my vehicle and I have not heard from him as to the status of my vehicle as promised in the last four business days.What concerns me the most is my wife and I now own a Subaru with a long list of engine problems so early in its life and a transmission which has been exposed to wear by fluid loss and after June of 2017 we have no warranty. We worked very hard paying off this vehicle early with every intention of keeping it for at least the next ten years. This was our first new car purchase and we chose Subaru because its incredible record of reliability. The current trade in value for this vehicle is 14,500 and we cannot afford to take out another loan for 10-14 thousand dollars to get the same style of Subaru we just paid off. We paid in full for a Subaru because of its name, we always had it serviced at your dealerships, and I feel we are being punished for a rare flaw which required them to pull the engine so early in its life and thus creating more problems with the engine and transmission by trying to put it back together. It is not a matter of if this vehicle will have more problems in the near future it is a matter of when and I refuse to put my wife and two children back in this Subaru wondering when the next big mechanical failure might occur, one which we cannot afford. I am reaching out to you with the hope of resolving this issue and I refuse to give up until a solution can be reached.

I purchased the 2015 Subaru Outback brand new, the sticker says 33 mpg highway, I have traveled on the Highway in Kansas (flat, no traffic, no turns, straight highway), and get about 26-27 MPG which isnt even close to the 33 MPG they are advertising. I have emailed Subaru customer service with no reply. I have tracked my mileage and now have just over 5000 miles on my car and have averaged about the same the whole time. The rest of the car is fine.

Complaint and concern for our 2014 Subaru - We are having problems with oil usage, and have had the car towed and had to call roadside twice. The oil light comes on and there is very little oil. We have taken it in and discussed this with the Courtesy Motors in Chico where we bought the car. They say this is a normal thing with Outbacks. What do you say about this? We are tracking the oil ourselves and it is using oil. We cant afford to be on the road with a problem. Please advice. Thank you.

Entering a busy state road from a rural side road the car did not accelerate creating a potentially dangerous situation as cars rapidly approached from the rear. This intermittent stall problem has occurred previously - always as I attempted to accelerate from a slow speed.

We purchased a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to the quoted number. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with Subaru of America and have had little to no help as they are not taking ownership of the discrepancy and they just keep trying to put it back on the dealership. Clearly this is a corporate issue as they build the vehicles and the dealership just sells them!

Recently we purchased a 2007 Subaru Outback, our 14th Subaru. This is the worst SUBARU that was ever made! It had 107,458 miles on it, so we thought we would be driving it at least to 250,000 or more. However, on day 6, the engine caught on fire in Virginia, 699 miles from home. SO we paid to have it towed home, another engine was put into it and guess what. That is now gone too. In between these 2 engines the brakes had to be replaced because the lines rusted and broke causing fluid to leak all over the place, but because Im the 2nd owner SUBARU of AMERICA will not help at all.EXTREMELY DISAPPOINTED, especially finding out that they have been having engine problems and brake issues with these vehicles. BOTH issues have been causing these 2007s, vehicles to catch on fire. SHAME on you SUBARU of AMERICA, consumers need to know these vehicles catch on fire because of engine and brake issues. WE were a SUBARU family, but this month I bought a TOYOTA and a CHEVY, its the first time in 26 years that I DIDNT BUY ANOTHER SUBARU. Clean up your ACT BEFORE SOMEONE GETS HURT or even KILLED!!!

I drive 2017 Legacy, leased. Three times I have had blowouts in 5 months. Car only has 4000 miles on it and I drive it only locally. Not at high speeds. The first flat they said I must have hit a pothole. I didnt remember any. The second one I pulled up to a curb in front of a friends house, hit the curb lightly and blew the tire. The third one I was on my own block and went to turn right. Hit the curb barely moving and tire blew. I havent had a flat forget a blown tire in 30 years. I cant believe it is me. That last one I looked at tire and it was the sidewall that had a 6 inch hole in it. How does that happen going 2 miles an hour. 3 tires in 6 months. Something is going on!

This is the best car Ive ever owned. Although its an SUV, it rides very well - not hard like my Jeep Renegade did. Passengers in the back seat tell me it is very comfortable. I have the Limited model, so it has some great features like Subarus Eyesight. That feature is a game-changer for driving. I will never own another vehicle without that. I feel much safer since it keeps me from drifting into another lane, can brake quickly in an urgent situation and, best of all, driving on the highway with cruise control, the system adjusts your speed so that you never creep up too close to another vehicle. Its a must have for long distance driving. I love the fact its all wheel drive. I feel much safer driving in rain and snow. Traction is awesome.Im super happy with my gas mileage, too. Average driving around town is usually upper 20s. On the highway, its always in the mid to upper 30s. I tested it one time on an open flat interstate -- no hills, steady speed of 63 mph with the AC on. The computer readout showed 44 mpg. Ive compared the computer read-out to the old-fashioned way to determining mpgs and its usually off by about 3. That means I got over 40 mpg with the Crosstrek!The Crosstrek has a CVT transmission (continuously variable, not gears) and, although a good number of people in Crosstrek social media groups complain about it, Ive never had an issue. Its smooth and even feels like a regular automatic. The other typical complaint is that the engine doesnt have enough power. Is it the fastest car Ive ever driven? No. Does it have incredible pickup? No. But it gets the job done. Ive never had an issue, for example, pulling out onto a highway. Overall, 5 stars for this vehicle.

Have experienced two very scary and unexplainable loss of traction incidents at highway speeds. Initially thought black ice or severe wind gusts but traffic around me seemed fine. Felt like an unusually protracted hydroplaning incident.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

2015 Keyless Legacy Outbacks electric shuts down, no recourse - Several months ago a purchased a new Subaru Outback from Herb Gordon Subaru. First, I truly did not understand what keyless technology meant in practice. When I got it home the trunk lift would only lift halfway. I took it back. They fixed it. It broke again. It later fixed itself. But, one day I moved the car in the driveway and forgot to put it in park. Apparently my husband opened it to put something in. When I came out I could not get it in park and it would not start. It was in total lockdown as if the electric system had totally shut down. I sat with the unreadable instruction book and figured out how to manually get it in park but no luck on starting. My neighbor, an engineer, tried, no luck. Finally after several hours called roadside assistance and they jumped it and all was fine. Friday my husband moved it again in the driveway and forgot to put it in park. Same thing. I got it into park but then nothing would work. It was a Friday so called dealership service.The guy talked me through a few things but said that he thought it was a bigger problem and I should bring it in (a two hour drive). Roadside assistance sent the fax to the wrong place and 3 hours and many phone calls later roadside assistance showed up but this time it would not jump and we arranged for him to come back the next day, Saturday, and tow it to the nearest dealership which is in Waldorf Maryland and hour from my house. I spoke with the woman on the phone, she took the information, but no one has called back as promised I assume because it is the weekend. So I will begin Monday. But this is what I want to say. I hate this car. I love everything but this shut down thing and I dont trust that it will ever be fixed and I think it is an outrage that I buy a brand new car and it does something like this and no one even gets in touch with me.This is my third Subaru and I have loved them in the past BUT the last one had a minor electrical problem (it was an odd year, 2006, in which they tried to combine the heating controls with the radio and you can imagine the result) but it was not like getting stuck for 3 days luckily at home. I feel helpless to do anything but to go onto every consumer website I can find and tell my long sad story. I am giving the car the worst rating possible because it flunked the reliability test so all other things make no difference.

Would we purchase another Subaru Crosstrek? Would we purchase any Subaru vehicle again? No! Our 2013 Subaru Crosstrek XV has been a disappointment in several areas. First, the fuel mileage is nowhere near the manufacturers claims. Subaru base their highway fuel mileage estimates on 55 MPH. So if you are on flat ground, doing 55 MPH, with no headwind, then you might get the 33 to 34 MPG that they claim. But, if you are like me and drive at the posted Interstate speed of 65 to 70 MPH (or drive about 5 MPH above the posted speed limit) then your actual highway mileage will be in the 27 to 28 MPG range. Now if you add in hills or mountains, your fuel mileage will drop to 24 to 26 MPG.The worst highway mileage we experienced was out in Kansas on Interstate 70. While driving 80 MPH into a headwind, our actual fuel mileage was 18 MPG. The rolling hills of Kansas, combined with actual highway speed and headwind, will ruin any claim of good fuel mileage. There is no way that the Subaru Crosstrek will get the claimed fuel mileage in actual real life driving conditions! Any type of sand or small rock will damage the vehicles paint. When compared to our 2008 Honda Civic, the 2013 Subaru has a horrible paint job that will not last. The interior of the vehicle is cheap and wont last. The plastic is cheap and very light duty. The vehicle has a rattle that has never been found. The fabric on the seats frays easily and is also cheap. While vacuuming the carpet, I found a tear. Our Honda Civic has a higher quality interior - and that isnt saying much!Our Crosstrek began using oil and the consumption was so high that Subaru did a Short Block replacement. In other words, we had to have a new engine put in before our vehicle had 35 thousand miles. The Boxer engine is very poorly designed and despite so-called improvements, will not give you good fuel mileage (see above). For example, before you purchase a Subaru, you better walk out to the service department and look at how much the dealership will charge you to replace four spark plugs that cost $25 at the most. In fact, you might want to look at how much they will charge for recommended maintenance schedules. You will discover that owning a Subaru is very expensive. You are paying a premium price for a mediocre vehicle that is below average in quality. If you want a quality vehicle, then dont buy a Subaru!

I bought a 2015 WRX and Ive driven it less than 10,000 miles and I already burned the clutch 5 times. This is ridiculous since Im 43 and I drive stick. Subaru only replaced the first repair. What is ridiculous is that I just got my car out of the shop today and it burned again in less than 9 miles. I dont know what to do at this point, I cannot afford this car anymore. Any suggestions?

Hi, we have a relatively old Subaru, about 8 years but very low mileage and the a/c failed with a projected cost of $2,500. Seeing as the vehicle has been used very little, the repair amounts to $3 for every hour it has been driven. I asked if this was normal from Subaru and they simply explained that it was out of warranty. So if you want a reliable car that is going to last for years, and you have low mileage, maybe best to look elsewhere, as they appear unconcerned that there are failures despite low usage. Warranty should be time or mileage-based. My first and last Subaru, oh well.

We bought a 2012 Subaru Forester because of their reliability and safety. We bought it from a dealer used with only 114,000ish miles on it. After one oil change it now has gone through 2.5qts of oil in half of the oils life. After calling Subaru they said that there is nothing they can do to fix the problem without me paying several thousand dollars because it has more than 100,000 miles. This is completely unacceptable! I have been a mechanic professionally for 16 years and the last time I had a customer that had a vehicle that went through that much oil they blew their engine. Subaru needs to man up and fix this issue and fix it correctly, no band-aid on a bullet hole.

I was looking for an SUV that had all wheel drive or 4-wheel drive options. This one fits both of those requirements. It is reliable, peppy, looks nice, easy to travel in (and mostly comfortable), and large enough to haul things. It is easy to install roof racks for sports items like kayaks and paddle boards. It easily goes from highways to off-roading. It also has more than enough features like heated seats and heated mirrors. I love the vehicle and the versatility that it provides. However, I dislike that theres a known oil issue with the engine.

I bought my Outback new in summer 2007. Always did oil changes every 3,000. At just over 60K (just out of warranty), the head gaskets blew. Six months later, car started leaking oil and head gaskets were done once again (under warranty of mechanic). Now, Im facing blown head gaskets again!!!! After just 20,000 miles after 2nd job. My car only has 82,000 miles. I will never buy another Subaru which is unfortunate because this is the 4th one Ive owned. The others were older but better.

I own a 2013 Subaru Impreza. The car is currently undergoing work for a SECOND CVT transmission. With the first transmission, I was at 55,000 miles, and there were audible queues. I was lucky enough to bring the car into the dealership to be diagnosed. I was informed I would need a new transmission and it would be covered under my extended (60,000 mile) warranty. The car was fixed and I believed everything to be fine.Last week, I was on vacation with my two small children (2 and 5, both requiring car seats) and driving from St Augustine FL to Atlanta along I-75. I was just outside of Macon, GA, and in the far left lane, when the car jerked violently and then stopped accelerating. There was a transfer truck to my right, and a few vehicles came up very quickly to my rear. I was able to coast off to the left hand side of the road. The vehicle was stripped of all gears and no longer even had a park. The emergency brake had to be utilized to keep it from rolling.I called Subaru roadside assistance and the car was towed to Macon (about 40 miles north) to a dealer there (with me and my two kids in the front with the driver, a very nice man). Once I arrived at the dealership, I was treated with a we cant look at it today, what do you want us to do about it attitude. I called Subaru Customer Care and Lisa arranged a rental car through Enterprise. I was not allowed to take a dealership loaner since I live in Hickory, North Carolina and would be taking the car over state lines. The car broke down at 11:00 AM and we were not back on the road until 5:30 PM.Since then, this was over a week ago, I have expressed my worries with Subaru. They have assured me that the extended CVT Transmission warranty issued by Subaru last month would cover my car, even though it is at the 88,000 mile mark, but would anyone want a car on its second transmission that essentially stalled while going 70 mph on the highway???I have asked Subaru to do the right thing and either pay off the loan or allow me to trade in the vehicle, but they refuse. Now they are stating that the rental car will not be covered for the entire time of the repair and that I will have to travel back down to Macon, GA (6 hours from my home) to pick the car up once it is fixed later next week. Thats over two full weeks in a rental car and a whole lot of a headache to pick up a car that may or may not work for another 30,000 miles.If this was my first transmission, if this had only happened once, I would not be writing this. If my kids had not been in the car when it stopped accelerating on the highway, I would not be writing this. I, like everyone else, need reliable and safe transportation. I have neither of these things and Subaru refuses to right the wrong.For those looking into buying a car with the CVT Transmission, please dont. I would hate for someone to get seriously injured by this. Its dangerous and something Subaru should not ignore. A recall should be issued. My first transmission gave me a warning sign with a noise, the second one just stopped... there was no warning.

I have a 2-year-old Subaru diesel Outback and the clutch failed with less than 30,000 km on the odometer. Subaru have refused to take any responsibility under the warranty, saying that it is due to just wear and tear. I have been driving manual vehicles for 45 years and have never had an issue with a clutch but I have been told by the company that my driving skills are the issue. What a cop-out!! This is my first and last Subaru.

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

Clutch failure on 2015 wrx with 120 miles less than 24 hrs after. Dealership states it was owner inflicted since they gave pictures of this happening and it was from rally and review. The car would go into reverse but no other gear had it towed and will meet with Subaru tomorrow though they have stated that they will not honor warranty and we must pay for a new clutch. Will find out more tomorrow.

I had this Impreza on March 2016, so far very disappointed. Compare with my last car Hyundai is not that good. First the painting is not a very good quality, the front lower paint is already had lots white spot, maybe in the rough road a bit damaged, but the Hyundai never like this and I had more than 8 years, just show the painting not very strong. Second the sound system sometimes not working, still display everything on screen, just not play, like dead computer, I have to restart it. And today I found my windscreen got a crack line, not really like a stone hit as the crack very even, maybe the original fitting is not good so sooner or later will cracking. I just wondering whats happened in that day when they assembly this car in Japan? And I want to know is really Japanese care about their customer.

I bought a new 2019 Subaru Impreza Sport. In the 5 months of ownership I have had to replace the windshield twice already and now I have to replace it again. Subaru has the worst windshield in cars. Subaru has lost a loyal customer because they cannot install a decent windshield in their cars. I will never buy another Subaru ever. I will buy either Toyota or Honda from now on.

I would give negative stars if I could. My family has owned 3 Subaru vehicles because we believed their lies about it being a safe and reliable car. We have young children. Never have I entered a car thinking there is a possibility that the engine will suddenly die and then burst into a raging fire. It is a miracle I am alive. It is a miracle our 3 year old is alive. Subaru and their lawyers are only offering credit for a new car. Seriously? Never will we buy another Subaru. Buy a Subaru if you’re okay with dying and your family dying just by driving their car.

My 2014 Subaru Forester was amazing when I first purchased it in Nov of 2013. I loved it. That loved was short lived. This vehicle burns SOOO MUCH oil. Its not even funny. I complained every time I took it to the dealership and they just said it was normal and to keep watching it. I recently went into the dealership and found out that back in 2015 Subaru issued an extended warranty for the oil consumption issue, however, I was WAY over the mileage. Why did no one mention this to me??? Why did I get no communication through the mail??? I emailed the corporate customer service area and they wanted to argue with me over this, saying they had sent communication and they would not honor the warranty since I was over the mileage. The ONLY assistance they wanted to provide was $500 off a new purchased or leased vehicle. Ummm, excuse me but I dont have a car payment and no way in heck Im going to get one because of another Subaru. So, instead Im spending $6,000 to get the engine rebuilt and never purchasing another Subaru. Reading all these reviews just confirms that Subaru has AWFUL customer service and they dont care if they lose customers or not. Im sorry but Im going to purchase my next vehicle from a car company that cares and works with their customers. Sorry Subaru but you guys suck.

I have owned my Legacy only a few week. Pulling slowly into a parking space, the car lunged full speed into a brick wall. My passenger suffered 3 broken ribs, I had whiplash, banged knees, and we both suffered injuries from the seat belts. Contacted Subaru Corp, and heard back. He said stop the repairs. I told him the repairs were cosmetic, and he could test the car after repairs, that the hood, fenders and bumper didnt cause the problem. He said they wouldnt do that. Then he suggested that I trade in the car. Sure, so someone could buy this defective car??? I said I wanted a comparable car, and he said they wouldnt do that either. The car had been a corporate car, with 31,000 miles on it. I wonder if it had the problem when they sold it to me.

Bought an early model Crosstrek. Liked the car at first, but it went thru a quart of oil every 1800 miles or so. Subaru says this is normal for a boxer engine? Felt like a 16-yr old carrying oil around with me. Ive had other Subarus & VW bugs with boxer engines that did not do this. It also ate tires, despite alignments and you have to buy 4 tires at a time with AWD. Usually the right rear wore excessively. So 2 years later, I go to trade it in on a Forrester (hopefully with better luck) and the dealer wouldnt even look at Subarus Guaranteed Trade-In. What a joke that is. Bought a Toyota.

1999 Legacy - This is my third Subaru and I take excellent care of it. The drivers side window release is broken. I have been told by your Olathe, KS service department that it will cost close to $300.00 to repair it and I am extremely dissatisfied with that outrageous charge.

Major transmission issues within the first 25000 miles, 2 years. Brought my manual 2017 WRX in due to noise in transmission area. They said some parts need to be replaced (bearing, etc) and they installed plate, cover, spring, fork, bearing, flywheel and the whole thing. Picked it up on Wednesday and on Thursday while driving on the freeway something popped in the transmission area and the car was towed back in the shop (Carlsen Subaru in Redwood City California) in less than 24 hours from the time I had received it. This is absolutely unacceptable. I have been driving transmission manual cars for 30 years and to get this kind of performance at such low miles is scary.

When I brought my car in for service on Friday May 15th 2015 the problems were hesitation to start and ticking sounds in the engine. ** your service manager advised me to leave my car overnight for repair. When my husband arrived on Saturday morning 05/16 to pick up the car after receiving a call telling us the repairs were done he paid the service fees $695.52. Because DEVOE of Naples Florida dealership is advertised as an authorized Subaru service center, we trusted that our car was service properly. After paying for and picking up the car from your service center, while driving home the car suddenly stalled and stopped in the middle of traffic requiring to be jumped and towed home. The following day Sunday the car continue hesitating to start. Again the car needed to be jumped and taken into a repair center for analysis. Mechanical analysis showed that the battery was worn unable to hold its charge supply energy to the engine. Being in your service center overnight was more than ample time for your technician diagnose and replace my battery. After becoming stranded being jumped and towed to replace a worn battery totaling charges $140.00. Your excessive service charges were unnecessary when all my car needed from the beginning was a replaced battery.I am requesting a refund due to excessive maintenance charges and inadequate services totaling $405.39. I am totally disappointed in your service center: will never buy another car from your DEVOE dealership or use your service center again. Your service center over charged me, didnt repair my car, and put me and my family at risk of being killed in a car accident.

Today I dropped my 2019 Subaru Sport off at Subaru in Turnersville, New Jersey for a second time and for the same issue. The tailgate stops working completely. The tailgate latch will not open the back and neither does the button on the starter key or the inside automatic button. There is no way to open the tailgate unless you have a screw driver and can crawl into the back to open up a manual switch. This exact problem occurred in the summer too.My appointment was for 11 AM. After contacting Subaru for updates a couple of times I finally got a text stating at 4 PM someone was just now diagnosing the problem. Why bother to make an appointment if Subaru service doesnt plan on looking at my car for 5 more hours. I still have no car and no answers. To top the matter off the service department CLOSES at 5 PM which is in 15 minutes. At 4:55 PM I got a call that my vehicle was repaired and Subaru had already contacted service departments regarding this issue, so they actually had the part they needed to make the repair. So if purchasing a Subaru Sport keep this in mind as well as the disappointing service experience. In speaking with the service man who signed in my Subaru, he told me that 11 AM was my drop off time, but they have all day to work on the cars. If I had opted to stay and wait for the repair I seriously doubt I would have had to wait 6 hours. Moving forward the lesson I learned when having your vehicle serviced at this Subaru would be to always tell them you are staying and waiting rather than leaving. You likely will have a better chance of getting your vehicle serviced in a more efficient and timely manner. Better yet how about if this Subaru just honors actual appointments.

This car is the best car on the road. It holds its overall value and is most certainly dog tested and approved. I have hit a deer a couple of years ago and there was hardly any damage to my car. It gets great mileage and proven itself in various weather conditions.

Subaru of America resolved this issue.

My wife was driving our brand new 2014 Outback. She went slightly off the road and attempted to engage the break release to allow the four wheel to kick in and get out of the small depression she was in. She couldnt get it to work. She called a towing service. They came out and a young man got in the car and engaged the transmission apparently thinking that by moving forward and backward he could get the car out without pulling it out with the truck. In a few minutes the car started smoking and within a few more minutes flames appeared that couldnt be put out with the tow truck fire extinguisher. The car burned up-a total loss. It was a frightening experience for my wife and makes us wonder how this car could possible erupt into flames. Anyone out there with any insight?

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

I bought a car from Grayson Subaru in Knoxville...... never again. The salesman tried the old etching fee scam on me. Earl ** in Harriman is an excellent dealer and my son has bought 3 cars from Kelly in Chattanooga with no problems.

I have an Outback...It is a fantastic car. Lots of room and no major blind spots. It has the power needed for highway driving and passing. A feature many miss is the luggage rack with the crossbars built right in! Helps the aerodynamics for fuel consumption which by the way is very good. It is interesting to note that the outback has more towing power than the Forester. The only dissatisfaction with Subaru is their packages - confusing and not always making sense.

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

I will like to share my exp. with my Subaru Outback 2013. Buy it brand new in 2013 and at 20,000 miles the dealer have to swap the engine because oil consumption problem, but now since engine swapping there is noise on lifters and they says is normal because the block is bigger. 1st time buying a Subaru & last time. I will better go back to my Honda dealer, not second mistake with Subaru again.

I own a Subaru Forester. Bought for a vacation to AZ. It handled great at top speed and was very good on gas. The auto is very comfortable on a long ride. It doesnt tire you.

I own a 2005 Subaru Forester. It has a factory installed lift bar on the back hatch. This bar has been replaced 3 times, due to a rust issue (from the rear washer fluid spraying on top of it). My local Subaru dealer said that it is a Subaru flaw, and not only are they no longer able to get replacements from Subaru, but will not cover the cost under my bumper-to-bumper warranty.

I purchased a 2013 new Forester in 2014. Almost from the start my oil light was on. The service department told me it was my imagination so that should have been a red flag. After complaining at every oil change for months they finally replaced the sensor. Oil light still was on. Fast forward to 2017 replaced sensor again and the light is off. However, now it seems I have no oil ever! I always bring my car in for service exactly when its scheduled. Every time now for the entire 2017 and 2018 period I have been out of oil. They did an oil consumption test and happily said all was good. Last time it was in they put a statement on my invoice that says I need to check my oil at least twice a month! I have 50,000 miles, the car is 4 years old and Should not have to do that! I have gone 900 miles since the last oil change and Im out of oil! Plus the light hasnt come on. I think they just disconnected it. Im done!

I have owned a 2014 Outback since 12/2013. I am the only owner and have kept the car meticulously maintained. It is really a nice ride and handles well. Two weeks ago I had a “rumble”. I thought it was a tire but tires were fine. I called a tow truck and had it taken to my local mechanic, a Subaru trained mechanic. Turns out that the VALVE SPRING BROKE!! Damaging the rocker arm and camshaft. $2455 and two weeks later I have the car back. Subaru of America will do ABSOLUTELY nothing for me. I have 124,800 miles on the car and planned on driving it for quite a while longer. This damage happened due to no fault of mine. There is a defect in the 2014 Outback engine.

I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed. The car is in my name due to it being purchased when he was seventeen 2 years ago. Also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000. dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training close to home before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission. Outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand new vehicle even though Subaru would not even take the Outback as a trade in and told me to take it to pick in pull. With my son deploying he wont be home for a few years so a brand new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, Two not caring about rare circumstances like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave! The Subaru America Care Team obviously follow the corporate log book and do not look at each induvial situation. Their Branding definitely needs to be updated. They obviously dont love to Care the Military!

I bought a 2008 Subaru Legacy (with EJ25 engine), took great care of her, synthetic oil and all and she has a blown head gasket. Ya, a 4-year vehicle, a reliable and expensive vehicle that has been properly maintained has a blown head gasket. At first, I was completely blown off by the service manager, Ron **, then I talked to the GM of the store, Brian **. He admits to seeing these cars with blown heads all the time, and its a known problem. Then I talked to Subaru America. Nothing happened until they admit there is a recall on this engine, but my VIN does not match?! Who cares about the VIN? Theres a known problem with the engine that even the GM says once its fixed, theres never another problem. That means its a factory defect, i.e., you need to recall and fix the $2000 problem on all these engines, not say, too bad, so sad to a single mother still paying payment on her car.

Overall, I am a happy Subaru customer. I just wanted to let everyone know what the issue is with my vehicle. I purchased my 2014 Outback in February 2014. Since then, I am on my third head unit to repair Failed Connection on the receiver unit for my blue-tooth. Not a big deal overall, but when you drive many miles, its a necessity to have. Im worried that when my warranty is up, the cost to repair the head unit will be astronomical since they have to replace the entire piece instead of the bluetooth module. The dealer has been really great getting me into a loaner car, but it makes me nervous about the cost of the repairs when my warranty finally gives out. Has anyone else had problems with the bluetooth in the Outback?

I bought the Legacy L with 320,000 miles on it and after putting another 3200 miles on it, the car still runs great. I did not purchase the vehicle from a dealership, I purchased it used from a private owner that I knew from the store I worked at. The asking price was $1500 which was great. He knew that I needed a reliable vehicle to get me back. I like that it is an AWD and is an excellent car to do road trips. Climbs mountains & rocks like a 4WD, but can still drive in the city and neighborhood like a RWD. It can go over anything and has power windows, 5 speed and cruise control. It is very roomy, & comfortable. The back seat comes out giving extra room for everything or everyone that you need to travel with you. The #1 thing I dislike is the automatic seatbelts. They choke me every time I start the car. I would take out that feature and just put in the manual seatbelts. But other than that, the Subaru Legacy L has probably been the best car that I have ever purchased and would definitely purchase again, when this one decides to die on me, lol!

We service this car properly. Ive never had problems with Subarus and have been a loyal customer since 1994. So at 110,000 miles the six cylinder engine starts overheating erratically. A tow to Subaru dealer to replace the thermostat and were on our way. Two to three weeks later it happens again. We are provided a new thermostat under warranty installed at a different dealer (because we were on a long trip and were forced to tow the vehicle). Each time the claim was the thermostat was sticking. It happens again within a few weeks after we return home with yet another thermostat. $6,000 later we get resurfaced heads and a valve job, complete with all the marked-up engine components, supplies, disposal fees, and so on. Did we get a refund or credit on the supposed faulty thermostats? No. The servicing dealer proclaims there was an internal engine leak due to bad head gaskets. I asked to see them, but they were never given to me. Ive never heard of an engine failure of that gravity in a Subaru (unless of course the vehicle was abused). My wife babies this car and uses it for errands. I have a 1994 SVX with 140,000 miles, and had a 2002 Outback and neither had engine issues, ever. My confidence in the Subaru product is gradually waning.

I bought a new 2014 Impreza in Richmond Hill. Paint defects appeared within 5,000 km all over my front bumper and hood. Both the dealer and Subaru Canada stepped back from repairing the defect under warranty and I had to file a claim in small claims court against both the dealer and head office. They eventually settled and paid. The issue is clearly experienced by many people all over the internet who also claim Subaru denied them any warranty. They lost me forever as a customer. They also asked me to sign a non disclosure prior to settlement that I declined. If I had then just writing this review would have landed me back in court. I have this entire disgusting experience fully documented. Shame on Subaru. Beware!!!!!

Has late night purchase, gave finance manager $15000 cashiers check us and additional $2000 cash to get my monthly payment down below $400/month. After reviewing my paperwork couple days after, realize they added $1000 to my agreed purchase price. Before confronting Jay, salesperson, about this problem I went through my car details including the price he gave me. Two separate times he agreed with the price he had given me by phone on more than 3 occasions before I committed to purchase. This price was the original price Jay told me at the beginning. After he reconfirmed his and my price two additional times, I told him that I had given extra cash during financing and told him exactly $1000 added to my initial price. He hesitated, then said it was the changed figure. It was obvious he was covering for finance and Moe sales manager.So I gave Jay and Moe a week to come up with solution... Long story short they didnt. So contacted GM, Jobe **. He said he would find out info and get back to me... He didnt. Finally got him on phone week later and he told me he had talked to owners and he has good and favorable news for me, put me on hold so he could get my paperwork. After holding for short while, unidentified person came on phone asking if the could help me..(?) I told them I was holding for Jobe. That he had asked me to hold awaiting answer for my situation. Person, Moe, sales manager, said Jobe was in a meeting. That he wanted to know how he could help me(?) Not wanting to rehash again with someone who had previously refused to do anything for over 10 days after knowing of problem. Since then... I contacted Subaru of America for help communicating with Glendale Subaru, Jobe, GM because he refused on 3 separate occasions to take my phone call. Plus I called Lane ** general sales manager. He didnt return my call. I asked Moe, by email twice to relay the owners and GMs solution, but he and GM refused to return my call. Now he told corporate Customer service agent trying help me get info that the GM and Owners had decided. Its become obvious the GM put this $1000 cash fraud back on Moe... Because Moe, Glendale sales manager, refuses to relay this message. Seems likely he is directly involved in this late night fraudulent buying transaction. I would advise ANYONE looking to purchase a Subaru... I 1000% would never do business with Glendale Subaru!! They protect and cover for each other with dishonest transaction. From GM by washing his hands of the situation by not getting involved and leaving it up to his dishonest sales and finance department to get out of this situation alone. In my opinion, Jobe lacks a backbone because he refuses to talk to dissatisfied customers. Yet he blows smoke up peoples rear, by saying he and his dealership are honest and he wants to make thing right and wants to make sure THEIR customers are happy. The GM and THEIR sales staff at Glendale in my opinion are ripping off THEIR owners $$... Very very unhappy Glendale Subaru and Corporate Customers service for allowing this GM to say he is happy with his dealerships customer outreach (ha ha) towards me. Dismissing all my attempts to get him on phone and to complete telling me his owners good and favorable decision. Absolute appalling customer care and outreach. What a rotten egg dealership. Makes me wonder how much $$$ they have defrauded other customers. Ive consulted other car dealers, GMs and previous Subaru Dealership owners. They know exactly what happened. They told me its obvious the GM, Jobe, knows too. He doesnt want to write a check so he just told culprits, his finance and sales to handle the situation they created. BOTTOM LINE. This lack of customer care and outreach to take care of this issue. Receives 1 on scale of 10 for honesty and true care for all customers. I know now I was foolish to give Glendale Subaru any cash. Especially at last transaction of work night. That further explain why the finance manager stuck the cash $ in his pocket... Thought that was highly unusual.

We purchased a Subaru Outback new in 2013, after many oil changes our car started using a quart of oil in between every oil change. Subaru says, it is normalto use a quart of oil in between oil changes. As time goes on, we have had it in numerous times and they cannot figure out why its using oil. Subaru has known that there is a problem and they offered an extended warranty for this issue. Again, I️ keep working with the dealership and they now say, we need a short block. Interesting that now we am completely out of warranty. They are willing to give me 1,000 toward fixing the issue. The completed bill will come to $4,400. I will admit the car gets around beautiful in bad weather but that is the only happiness we have seen in this car so far. We were hoping to get 250,000 miles on this car but at this point we will have to get a new one soon. Just a fair warning, read all reports before you buy a Subaru!

Upon my Dads passing, given a 2008 Subaru Forester (LL Bean-edition). This car has less than 50,000 miles on it and was just diagnosed with a head gasket issue! Contacted Subaru and asked to go through hoops, including having their dealership review the problem. A review of their brand indicates a litany of issues with this company. Yet they want to tow the company line and state that there are no recalls on this model. Would have been made to take time off work to their far flung dealership locations, pay inflated dealership rates to diagnose an issue they (Subaru) states is not an issue. Getting a diagnosis from dealerships and paying for the privilege is what takes the cake. Also, would you pay to have the fox watch the chickens in the hen house???? No integrity with this company and this was not a cheap car. They do not stand behind their product and I have taken this first of many steps to let anyone I know considering buying a Subaru of the substandard product and joke that they refer to as customer service!

My 09 Subaru Forester suffered catastrophic engine failure without warning. Seems there are several forums about this but Subaru claims to have no knowledge of it even after production was halted in the early introduction of said vehicle. Car has 55000 miles on it. Ive put 29000 miles on it from buying it used at Pine Belt Subaru in Lakewood NJ 3 years ago. Took out an extended warranty for 100000 miles. Car is not covered because its 5 years from original purchase date which expired 2/14 never notified of same. Im looking at $5000-$8000 to replace. Oil changed every 3500 miles and was 355 miles into its most recent oil change. Rich at Subaru of America in Cherry Hill NJ stated by email that there was nothing he could do to help with the repairs. This will be the last Subaru Ill buy as they knew about the premature engine life expectancy of this vehicle and made no effort to contact me. Ill stick to Honda or Toyota from now on.

Time proven and highest resale value of all car brands. Customer loyalty second only to Ferrari. Subaru owns the winter with symmetrical all-wheel drive, out-performs every vehicle in its class.

I replaced the factory battery after ~48 months. The new (alleged) 8-year battery from Costco worked as it should for one year. I went in for knee replacement surgery and did not drive the car for just under 4 weeks. When I tried to start it the battery was stone dead. My brother in law charged with a new, high-tech charger that let us track the charge values. At ~70% I tried and it started happily. I drove it for 30 minutes and hoped this was a one-time problem, like an interior light left on.A few weeks later I hooked up a utility trailer: this worked fine in the past, now the lights on the trailer come on and will not go out, even when I pull the key out (this shuts off all exterior lights). I listened to NPRs Wait Wait Dont Tell Me, and forgot to take the key out. Two hours later the battery was stone dead again. This is a new problem. I am sure its the car, not the battery, but the battery wont take more deep-cycles. Ill probably test Costcos battery warranty, but its not quite fair.

Purchased a 2014 Subaru legacy in April of 2014. Car has every thing but the nav and eye sight. I have 17000 miles and have no problems at all, love the awd and for a 2.5 litre it goes pretty good. It is my first new car and would recommend it to anyone. I am 6.6, 220 and it fits me in. I have two kids and they love it. I am a chevy man and finally went Japanese. It is great on gas, handles well, and looks great at 30k - you cannot beat it. Lets face it - every thing breaks but these subarus are great. Buy one, you will not regret it.

Spoke to Subaru service department yesterday. Asked about oil consumption issue. His reply was oh dont worry, the problem seems to be going away. Gee, didnt know cars could fix themselves.

During the afternoon of the December 21st ice storm in Bozeman Montana, my 2005 Subaru Baja slid off the road and down a steep incline. Although I only sustained bumps and bruises, the car was totaled. The accident could have easily been fatal. The windshield was heavily damaged, the car axles were broken, there was severe damage to three sides of the vehicle. I wondered why the airbags had not deployed. When I researched the situation I found there was a recall on 2005 Subaru airbags. Supposedly a faulty release switch and potentially a release of metal shards upon deployment. Maybe I was lucky the airbags didnt go off. I contacted Subaru to see if in light of this situation, they would potentially consider assisting me with a replacement vehicle. After a 2 week delay, Rob the CSR told me that per page ** of the owners manual the airbag would not deploy unless the vehicle was hit from the front or back. Also, although I read that my car was included in the recall, he said it was not. Apparently, the company feel no obligation whatsoever to assist with the situation. Possibly they would have paid more attention if I was injured or dead. I am now an ex-Subaru customer. I will be seeking an attorney to see if others have had similar experiences.

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

I bought a brand-new Subaru in Silverthorne, Colorado. The dealer has provided the most incompetent, inconsistent service over the years; costing me time and money. Several times, they failed to clip something back in the car after it was serviced causing irreparable damage to the part. They refuse to replace it or take any responsibility even though the problem was brought to their attention right away. Subaru Corporate Headquarters was contacted numerous times about this, and they just sent emails thanking me for my feedback and that they value their customers. If they valued their customers, they would do something.My last experience at the dealer involved a botched oil change that they admitted to. They promised to credit my Visa card when I had no choice but to ask for a refund and assured me it was done. When I called to follow up 3 weeks later because my bank confirmed a credit in fact did not post, I was treated abominably by their latest manager, **. This, too, was reported to Subaru Corporate Headquarters. I asked them for the name of ** superior three times. They wrote back, thanked me for my feedback, and refused to answer my simple question. I have years of documentation to show what I have been through with Subaru. They were nice when I bought my car, but since then, they have proven time and again that they do not care about their customers.

Can describe this car in two words: HATE IT. The driver seat is so uncomfortable Ive bought a cushion and even that doesnt help (aside from now pushing my head up against the ceiling). There is something in the seat bottom that pushes on the nerves right below my buttocks that make my butt and lower back scream in agony. Unfortunately on a test drive you dont find this out and sitting there for longer than 15-20 minutes it soon becomes very apparent. This makes being in the car torture. The other thing is the EyeSight. Great safety feature set but it is really super annoying to hear the damn car beep for one thing or another that it is warning you about. It does this constantly. You can turn off all of the features, but then why pay for this expensive option if you have to do this? They need to have a better way of informing the driver like Cadillac uses with a seat vibration. Also the window lock feature (a must with kids) is so ass-backwards. If you activate it, none of the window controls work including the drivers controls! You have to unlock it, do a window, then lock it again. Other cars the driver controls continue to work. So stupid. The Starlink feature is also convoluted and has so many apps and functions with menus and submenus that you need the EyeSight working because you cant drive and work the thing without seriously having an accident. Talk about distractions. And even though it is keyless entry and push-button start, it does not have a remote start function, not even as an option which extremely odd as pretty much every other manufacturer that has this type of system does this, and the door locks are from 1980 because you cannot program them for any option at all. They dont lock when in gear, they dont unlock when you turn off the motor, and they dont lock when you walk away. I am constantly leaving the car unlocked while driving and the places I drive thats a real safety issue. Remembering to do this on a car that is rich in features is a bit mind-boggling. I thought I was buying a good car, but after reading all the issues other Subaru owners are having I seriously want to dump this POS car tomorrow and Im not too impressed with the dealer because buying this new it took them 3 weeks to schedule me in to fix a fog light defect. Great way to welcome a new customer! So based on my experience and reading what others are going through I will never buy a Subaru again. Terrible, terrible car.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

While on vacation our 2018 Crosstrek with 1900 miles stalled while driving 4 times. I was driving my daughters car and almost hit Crosstrek husband was driving because car kept stalling. When we returned car went to shop. 1st time it did it on service tech. They could not find out what was wrong, it is in shop after a week for 2nd time, Subaru is aware and we have had loaner for 2 weeks now, car is unsafe, Subaru did not like when I said Class action and asked that I would not call an attorney till after they look at it the 2nd time but I made the call and he is looking into legal action. These cars are a danger to all that drive them, I owned 6 Subaru’s and will not buy another from them.

Our 2014 Subaru Outback (purchased new) has an intermittent stall problem that lasts for several seconds at low speeds when trying to accelerate into traffic. It has caused 2 near collisions and my wife will no longer ride in the car because of it. This issue has been discussed with the dealer several times and were told by the Service Manager that it is a common complaint and an engineering defect in the CVT transmission and that his 2013 Legacy has the same problem. The factory Zone rep. drove the car briefly and said it drove normal and that they were not going to work on it but would give us an allowance on a 2015 model. This car drives normal 99.9% of the time because this only happens in slow in town driving of which we do very little but when it fails it could be catastrophic. We are in our seventies and purchased this car new because it has all the hi-tech safety devices on it such as Eyesight collision avoidance but this is of no use if we are t-boned in heavy traffic. Since when is an engineering defect in a drive train normal?! We left the car with instructions that they could drive it home or wherever until such time that the problem occurred (and gave them a list of the perimeters that seemed to cause the problem to manifest itself) then they should fix it under the new car warranty but they told us that it was just going to sit there until we pick it up as they are not going to do anything with it. We also asked if they would buy it back if they are refusing to repair it and they of course declined that also. This indicates to us that they dont want it either. We will probably be forced to dump it at a big loss. ANYONE ELSE HAVE THIS PROBLEM?

Just bought a 2013 Outback and with driving it less that 1000 miles, the seat padding is gone and Im sitting on the corners of the seat frame. There is no padding there at all and it is basically undrivable. I find it hard to believe that others are not having the same issues. Just bought a car that I dont want to drive. No love here. The car seats suck on this car...do not buy!

Id like to share with you my experience with newly purchased Subaru Legacy 2015 (Basic Edition). I purchased this car a month before my lease was coming to an end. I knew I was going to go for a basic trim package, and I ended up doing so without actually seeing it for couple of several reasons. First, dealerships simply DID NOT have basic trims in the showrooms around my area. I trusted the company to deliver something that any other normal automotive company would do. Like Toyota or Honda. For the price I pay... you know what I mean. I did assume that basic trim would be more modest but did not anticipate that it will be borderline dysfunctional. So, after couple of days of driving, I noticed that my little daughter shoveling some dirt into suspicious hole in the trim (see pic attached). At first I thought it is misalignment. Then I thought, it must be bad molding that shrunk during manufacturing. Until I saw identical issue on the other side. This discovery made me question other parts of the car, so I did some QC around and found another issue with the rear window defroster (see pics attached). These two issues quickly got complimented with another annoying feature of the Subaru Bluetooth, where there is absolutely NO WAY to inset a pause sign between the numbers (comma or P, depending on phone model - I tried both), which prevents me from using most of my numbers to overseas, or calling to a corporate numbers with extensions. Not so much for a safety and hands-free dialing. This time Subaru designers also decided not to bother with ability to edit the number - it can be either manually dialed in or loaded from the phone.I decided to pay a visit to Willowdale Subaru Service Center, where I bought my Subaru from. Two polite gentlemen assisted me in my quest. They quickly resolved my concerns with the defrosting system. Apparently, it is a design feature. In my honest opinion, decision to spare for a client additional luxury of clear rear view and leaving minimum needed to pass under bar of safety regulation specs is not the best strategy for a company that wants to earn loyalty in tough competitive market. As for the gasket, shop foreman ** took me to another basic trim Subaru Legacy 2015 and showed me same trim feature there. I guess, the intent was to convince me that it is perfectly normal to have it.Luckily for me, I just happened to find another Subaru Legacy (2014 year) in the showroom that had exactly same trim design - that car actually had a gasket or caulking that tightly closed the gap, and by that logically protecting the inside of whatever is inside the threshold frame from the weather elements (Canada has very salty roads during winter time). Same sort of protection (plastic flap that capped the trim from inside to prevent outdoor dirt to get under the threshold) was on the front side. My 2015 did not have this either. Just white plastic abruptly ends leaving a finger-sized gap. Foreman ** promised that he will inquire on availability of the gasket with Subaru manufacturer. I will wait for 1 week to get the answer. Frankly, as snow hit us already, I would expect gasket to be installed by then. We will see. As for the Bluetooth - Subaru did not have a plausible explanation.

I never had any problems with my Subaru 2007 Forester. However, one day, after I drove it 12 miles to work, 12 miles to go back home, 6 miles to park and ride my bike, and another 6 miles to go home--the next morning, it was broken. The dealership claims over heating and warped cylinder head--it never over heated, ever. It is costing me $3,587 to repair. Has this happened across Subarus? Should there be a recall on 2007 Foresters? Could it really not be covered under warranty? I keep my car in good condition, check the water and oil and I have proof of oil changes--the last one was 06 July 11. All this happened on 01 Sept 11. Can you help me?

Two accidents with 2016 Forester. No. 1. While sitting in my car at a drive in restaurant in park position, my car suddenly moved backwards across the parking lot before hitting another vehicle. Several diners saw this happen. Police were called and wrote a report. I got no ticket. I contacted McGovern Subaru and told them what happened, They said that they would call the Subaru headquarters. A few days later, I was told that they had never hear of this. The dealership never contacted me again. No. 2 June 16 2018: With the keys in my hand, ready to get out of the car, it suddenly started moving forward as if driven by its battery. Before I could do anything, it went through my fence, knocked over two full 100 gallon propane gas cause one to spewing to spewing it in the air and hit my screen house, destroying it. Estimated damage: $13,000. There is a witness to this. The fire and police departments were on the scene in minutes and traffic was routed to other streets. I immediately reported this to McGovern Subaru. It took five days wrangling between the towing company and the dealership before it was delivered. Two weeks later no work has been done. Excuse: Waiting for an expert from Subaru using a computer to analyze the problem.

I purchased my 2013 Subaru Outback February 2013. I have servicing done regularly. However, from the very start, my oil light comes on between 2500 to 3000 miles after an oil change. I was told by the dealership that this is normal for these cars because they do not have as much oil as other cars. Told me to bring it in when it happened, or let the car sit for five minutes, and check the oil levels. This is great - Im a woman in my 70s - and it is scary to try to get to an exit when you are on the expressway and your oil light is on.Now, just to feel more secure, I keep a quart of synthetic oil in my car to add when Im on a trip and my oil light comes on. Very distressing. I had a Toyota Highlander for ten years, 210,000 miles on it and never had any problem like this. Unfortunately, it was totaled by a falling tree, and everyone encouraged me to get a Subaru. Nice car, but not truly reliable. I would have to rate it a 2.5 star reliability rating (which is not a choice below).

I went from a 2007 Jeep Compass. Not the best car - but what I found was that the Compass was miles ahead technology wise - from the 2012 Subaru Outback. Every time I get in the Outback, I curse that dashboard, air conditioning panel and radio. Why must lights and windshield washers be so complicated? Ive about wrecked trying to adjust the AC - because that panel requires your full attention to make a change. If I have a low tire - the Jeep told me the pressure of all tires and which tire was low - the Subaru - tells me, You have a low tire - go find it! Who puts the gas tank on the passenger side - Subaru. Next winter Ill be outside freezing while pumping gas. Plus - why do I have to unlock the cap inside the car before I can get gas. The locks are a major malfunction too... They dont lock automatically when the car is moving, if the car is locked - I manually lock them since it wont lock automatically - I cant just open the door. Nope its locked!The Jeep radio simple - I had 5 buttons for programming radio channels I could put 3 channels on each button - I just pressed the button again. I had Satellite on the Jeep too. With the Subaru - you have to take your eyes off the road again - press FM button till you get FM 1, 2 or 3 then you can select your button. I love the gas mileage, the low profile, the roominess of the Subaru Outback. I HATE the dashboard, lights, wipers, the AC and the radio. Why must everything be so complicated!!! My 2007 was far superior electronically to this!

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

January 2017, I decided it was time to upgrade my Subaru. I went to Dick Hannah and found a 2015 Subaru WRX (certified Preowned) still under the factory warranty. Sold. The car was wonderful... for about three weeks. Then it was downhill for the next 6 months. The check engine light came on and was of course taken to Dick Hannahs service department to be repaired. They claimed to have fixed it and a week later, light comes on again. So I go back and forth about 8 times (about 3-4 months, same light same problem) and I finally go to the general manager and see if this is a lemon. Apparently I missed that by about a month. Okay cool. Now what? I am treated poorly by them and there is nothing they can do. I moved on to Gresham Subaru, and at this point I get Subaru of America involved. Gresham claims to fix the car... same light, same problem a week later. Now we are at 9 visits to the shop for the same problem. As if Im not frustrated enough... I cannot get a hold of anyone at Subaru for probably two weeks. Their customer service reps would say okay 24-48 hours and you will get a call from a supervisor. Never happens and I continue to call and wonder what is going on. So it doesnt qualify for a lemon OR a buy back - no explanation, just no it doesnt qualify - Im wanting a collateral exchange at this point... 7 months later, 10 visits for the same check engine light issue, the techs are literally scratching their head at my car. And everyone at Subaru of America is beating around the bush. Wont answer my calls, keeps saying that they wont know anything until their engineers take a look at my car, they keep ordering and replacing and testing parts and I feel like I am a victim of a scam. This is the most awful experience and Subaru is showing their true colors and do NOT stand behind their vehicles when there is a problem. Clearly the 1 and half stars by everyone else explains enough. I HAD to rate this as one star but it doesnt even deserve that.

I had talked my mom into a Subaru Legacy 3017. I took it in with less than 2000 miles saying it shows the oil is really low. The tech looked at it and said oh its fine and I could not believe it but it showed full at the dealership. The next time I checked it in the drive it showed low again. I thought well there is a slight slant to the drive. That must be it. We had the battery go dead 4 times over the winter. I mean to the point that my jump box that will start my pick up that someone hit in the rear end. I only drive it when I have to haul something so its usually pretty dead. It will start it right up it took forever on this one. Today I am totally lost as to why I called several places and I just get told each place, Oh you need to call here or there. I called about the maps part of this on a 2017 Subaru Legacy that just came from being serviced at 3100 miles and it does have problems they cannot duplicate. I was a Service Manager for GM for years and a service writer. I LOVED the job, but I could at least answer some questions. I have yet to get one question answered. I was going to buy a used Subaru from the same dealership but at this point, I think I will stick with a GM car... I can at least get an answer. I first started to ask if I need to PAY for Starlink to be able to use the maps as every site I look at says with Starlink and maps its so nice. I have not once been able to get the maps to go anywhere by voice commands if I do get a response other than being told she did not understand. Then I would get other states coming up... It took 15-30 minutes to manually get one time the map to work right and every other time I just grabbed the Garmin and said well they have always been my choice of GPS and very easy to get to a location. I asked this girl where the SD card is in the vehicle. She said well didnt I go to that site. The one I am at now and I said YES and have already downloaded the toolbox but on a video, it said they could be located in several different spots. She said call toolbox as she only deals with Maps. I said isnt this all part of it. She said no. Is there anything else she could help me with. I said, I guess not. You did like every other Subaru Phone number I called... telling me to call someone else. They had no idea about Starlink or Sirius or what I was talking about.My next call is going to be to the Attorney General since NO ONE wants to help at all... but boy they were sure there to sell the vehicle. I honestly was going to get a Subaru until I seen how hard it is to get 1 question answered and I had several to ask and was cut off every time... I do better calling DirecTV or my Insurance Co. and they get me to my boiling point after all the BS. I think they need a Class Action suit as we just had the oil changed they said they had to do an update for the battery. The next time I go to drive it the Nav system kept telling me it didnt understand or would send me to other states. I tried to put it in manually and had trouble. I called and got that run around. I have the feeling if we dont pay the Starlink yearly they will even lock you out. I read about that on other sites. One being the piXXed off the page. I am VERY VERY dissatisfied the way I have been treated so far. I just drove the car without the radio on and think I had better check the oil myself as it does not sound right at all... I think I will stick with GM and not get a Subaru like I was going too... Best wishes to all Subaru owners. I did talk to a guy at the after-hours place and I said I would just wait until they are open Monday since he said he could not help at all with why nothing was working.

I bought a brand new 2009 Subaru Forester with a 5-speed manual transmission. From day 1, I had problems getting into reverse. It got so bad, that at times, I could not even get into reverse. Complained many times to the dealer and their response was it was normal, nothing was wrong with the car or that it had to be broken in or it was me. I finally brought it into the dealer and they told me, that they would have to take apart the transmission and Subaru will inspect it. If they deem it to be customer abuse then I would have to pay $4000.00 to fix it. Of course I opted not to do it. But to make matters worse, the engine had no pick up. I had to floor it and it still would not go. What a lemon! I would never buy a Subaru again.

I have found many things I hate about my Subaru. The biggest is you cant use any of the devices unless the car is running and you are burning gasoline. You cant listen to the radio or charge your phone or use your gps or talk on your phone through the radio. I used that for 10 minutes and my battery was dead. The heater does throw heat on your feet. There is a tube about an inch wide that comes down beside the console and that is all the heat you get. If you are in a hard rain storm, you cant see because the wipers do not run that fast. I have an SUV and the back hatch is so difficult to open or shut, I have to put everything down to open or shut it. I bought this vehicle due to Consumer Reports data. They apparently do not look at things like this. I hate it. Anytime I ask Subaru, they say that is just the way Subarus are. Now my radio screen has squiggly lines all over it. So bad I cannot see to back up or see the channel on the radio if the sun is shining on it. They said, Well, the radio works, doesnt it. If we were talking about a 57 Chevy, yes, I can hear the radio. But this vehicle radio is supposed to do other things and it does not because you cannot see them. This item I believe cuts into resale value. Anyone thinking of buying a Subaru should check out these items. If they are ok with them, fine. But I was not told nor did I think to check them before I purchased and Subarus do not come cheap.

Double clutch your sports car if it wont go into gear. Thats what I was told when I repeatedly complained to the new car Subaru dealer when I took my 08 WRX in for service. I bought the car new in 08 and have never abused it, but at times I couldnt even get it into R, 1st, sometimes 2nd gear. When the service rep finally got tired of giving me the try double clutching suggestion he had me talk to their head mechanic about the manual transmission issue. After he gave me the technical hard to sync explanation he finally said that Subaru isnt noted for having refined manual transmissions. I guess I should have done better research before I bought the car.I finally gave up complaining and had to live with it until a couple of months ago with only 83k non-abused miles the transmission started whining. When I took it to the same dealer I was told that a rear bearing needed replaced and they couldnt even get that part. So I was told that I needed a reman transmission and it was going to cost over $5k. And I thought Subarus were well-built, long-lasting vehicles. Other than that the car has been pretty good, with the exception of 5 safety recalls and the firewall that the clutch is attached to has spot welds cracking. And this issue is a known issue and there was even a class-action lawsuit against Subaru. So if youre thinking of a Subaru please do some research before you get stuck with issues that could be very costly and time consuming to deal with. And you might want to do like Im going to do in the near future, get a Honda.

Our first experience at Subaru City was great, we loved the car and we decided to buy the new Forester Sport, the cars sale representative was amazing and helped us with everything we needed to feel comfortable, which unfortunately due to covid they didnt have stock, so they ordered the car for us with all the modifications we wanted (as per Subaru website), we signed some paperwork and waited.Everything Was okay until yesterday, the pick up day! The day you should expect will be a great experience picking up the new car. When we arrived the employees we dealt with to get to this day were amazing with us, great customer service! We then signed (SIGNED) all the paperwork to finalize everything, they get our car keys and went with us around our (new to be) car to show us all the specifications, functions, etc... Until one of the employees came to us and said we wouldnt be able to get the car! (When the keys and paperwork was already in our hands).Continue to explain due to a problem that our car was having (since day one we stepped on Subaru) they would need to review with the mechanics to know if the market price would have to change or how much would be to fix (which in the employees words could be up to 10k) - we were looking for cars for months, all the dealers first question was about this problem with the computer in the car which doesnt affect the car engine performance at all - and all of them also said, we cant give you a market price for the trade in until we know how much it is to fix this problem, and JUST THEN start a contract. However at Subaru was different, one of the staffs saw the problem, went to next door to ask what would be the market price, and came with 30k WHICH WE SIGNED IN THE CONTRACT. The employee said they would understand if we didnt want to follow with the contract after knowing how much the cost would be.This morning my partner received a call saying that the problem was going to be 3.1k to fix, and possibly more to pay for repairs if it wasnt the cause, my partner needed to pay it upfront as they couldnt put in the contract due to all the arrangements already done. My partner decided to walk away from the car deal as the employee explained to myself and my partner yesterday that its understandable, which my partner wanted to get his car back, to fix the issues (yesterday we didnt pick up the new car, we had to leave ours there, and get a loan car which they gave us a near empty tank car which my partner had to put fuel in), and this same employee then said that its a little bit more challenging than that to break the contract now after mentioning we can back out of the deal due to the inconvenience.So now, we are currently without our old car, without our new car and without knowing what is going to happen. I also remember really well, during our first paperwork signing that one of the employees said that the market price for our car would change ONLY if we had an accident during the period of waiting for the new car or something that WAS NOT reported at that day happened to the car. The experience my partner and I encountered with the experience customer manager was terrible, Unprofessional, disrespectful, careless, not trustworthy, non loyal to the contract we signed. We were in contact with SUBARU City for at least 2 and a half months, since day one they knew everything about our trade in car, and their employee wanted to do all this in the minute of the key handling. Congratulations, you ruined what should be an amazing experience for a couple.

I actually recorded the issue this morning and again will be back at the dealership. The Dealership is great. However, my new Subaru Outback 3.6R Touring is not. I loved my 2013 Outback 3.6R and want it back. Never had these issues and it’s not like I can just run the vehicle down the street for issues but have to drive over 30 miles one way. I bought my 2017 in December and the screen freezes up; now a total of 6 times. The camera wont work right and there is a too long of a hesitation from reverse to drive and no one can find the problems. Dealership reset and again the same problems. The scariest was this past Saturday. Mapping, clock everything froze, literally had to pull over and stop the car and then restart it in order to make it sync and work again. If they cant fix this issue someone better be finding my 2013 Outback and getting it back for me since I never had any issues with that one. The 2017 since I have purchased has had one issue after another. It seems others are having these issues as well so why isnt this being recalled or fixed.

There are no common sense option packages. Either the WRX comes with too few options or none. Big difference in lease rates from dealer to dealer. San Francisco Bay Area dealers are very inflexible but they talk a good game. I had one local dealer tell me they had the car then I went in and it did not have the one elusive option thats on the website: The Harman Kardon system. I had the Burlingame dealer hang up on me when I did not agree to purchase one in stock. He said “You need to order it” then quickly hung up before I said a thing. I have bought several cars in my life from different companies. Subaru behaves like its a Porsche or Lamborghini dealership. Even Audi is more flexible and respectful.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

They charged me $84 for wiper blades! They changed the brake fluid in just the reservoir and nobody does that. For another $80, Ill go to another mechanic-parts store from now on.

I love my 2013 Subaru Impreza and had no issues up to now. I know Im part of a class action suit, and I reviewed it and saw it was not only for oil issues but also for CVT transmission problems. My car is 62,000 and Ive done all of the services. After my 60,000 check up, where everything checked out fine, I heard an odd grumbling noise and was told I needed a new transmission, which luckily is still under warranty. However, there are simply no parts available in all the USA and it could take weeks or months due to back order. I was told it was safe to drive, but I live alone and drive country roads and was told it could stop at some point. To me thats not safe. I find it unacceptable that a car so popular should have such a serious issue. Ive been in touch with the customer service hotline and someone keeps promising me hell try to expedite getting the part, but theres been no action. I cant even get a guesstimate. Ive been offered $500 for a rental car, but thats only 10 days and that will not even begin to cover that it could take weeks. So, its worthless right now until I can even get an estimated arrival date. Im beginning to think I need to trade in the car, but after this, not sure I want another Subaru. Buying a new car is hard work and Im not in the mood for all of that. I dont like driving around with a faulty major part of the car. Im disgusted and angry. Im going to write a letter to the Chief Operating Officer at their headquarters to see if I can get some action.

The car chargers are faulty. They keep blowing up now twice in few months. Every time I have to waste a whole day to fix them. They keep trying to convince me that the problem is with my adaptor but thats not true. I have used the same adaptor for 10 years with my last Toyota with no problems. Needs to be fixed permanently. What an annoyance.