Terrible. Had an oil change. Next day my engine exploded on the highway. Police officer at the scene told me oil was leaking from my engine. The dealership took no responsibility and charged me $$$ for a new engine. Two miles after this repair, my check engine light came on. Then, two weeks after the repair there was oil leaking all over my driveway. Then my air conditioner stopped working. My car has been making a terrible rattling sound ever since. Every time I bring my car in Matt, in service says he cant hear the sound. I finally had to send him a video of the noise. I will NEVER buy a Subaru again.

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

I purchased my 2005 Impreza 2.5RS wagon new in 11/04. I now have 122,000 miles on it and aside from normal maintenance and minor repairs, the car has been fantastic and inexpensive to own. Another new Subaru will be at the top of my shopping list when the time for a new car comes.

2000 Legacy Brighton (Wagon). I brought this used for $5500 with 96,000 miles in 2010 or 2011. I currently have 201,800 miles. I did have a spark plug blow out. The mechanic used helicoil instead of replacing the head and it seems to be holding (wood-knock), fan relays failed once causing overheating. Just recently replaced a failed valve cover gasket (by myself in about 30 minutes). My hood release cable failed a while ago. Trunk latch is sticky now. The rear bonnet leaked until I replaced the entire rear deck lid. This used to cause the light sockets to fill with water during rains. I went through 3 light bulb wiring harnesses before replacement. Also, a victim of their infamous rear wheel well rust patterns. Ive replaced the exhaust once since Ive had it too. I love this car. Its quiet as a mouse and 100% beast in the snow. Im nervous about getting about getting another RU, as Ive seen some pretty negative reviews.

I bought my 2017 Outback in May of 17 and for two weeks worked good. Almost no problems. Then all of the sudden EyeSight started malfunctioning and then the anti collision auto braking started up when no other vehicles were even around or in sight. The blind spot detection started going off and lighting up both mirrors. Again no vehicles around within at least a mile on a two lane road, at the same time it would suddenly brake with no alarm or any sort of notification. Then eyesight would turn off and not allow me to switch to cruise control (not adaptive cruise control).Then almost two weeks to a month after that I started getting noise from center console/front of vehicle area. So I took it to the dealership and they said it was bad tires. So I went and bought a new set, well that didnt fix the problem. Took it back in immediately and they continued to look over it and came back that they transmission, transaxle, and wheel bearings were all bad, so after almost two weeks in the shop I got it back and it worked fine for about a month. Then the infotainment system went bad, then blindspot again, then it started stalling out with AC on coming to a stop, which brings me to now. Now the noise at the beginning is coming back and the blind spot is acting up again and this time only near railroad equipment.I forgot the windshield broke a month after having it, not due to any rocks or anything of that sort. Just randomly popped and cracked all the way across staring from the passenger side. I bought the car with 4 miles on it. Now it has 56k and is always highway driven and never driven hard at all. The fastest the has ever been pushed was 85 mph passing semi trucks. I have started to notice GPS seems to constantly lose connection, but that could be because of the area I live in. There seems to be a lot of GPS problems up here so not that big of a deal.I have been in contact with Subaru of America throughout the whole ordeal and all they say is take it to the shop. Seriously no **. I thought I might try to fix it my self and void the freaking warranty. Subaru fan base seems to be loyal to the company no matter what even if they absolutely are freakin terrible. They have offered no solutions to the problems but besides take it to the dealerships shop and they will have to recreate the problem. Most times they fail to do so because its either not driven far enough to recreate it or its just not looked at that in-depth.Now I am seeing if Subaru will either compensate for time out of my work and having the car constantly in the shop and them selling a lemon, or just filling for lemon law. I am currently looking for options. I will never buy another Subaru ever again. I am done with being treated like an idiot from S.O.A. and being told to just take it to the shop. Its already in the shop once a month for oil changes which are outrageously expensive and tire rotation.When people tell you they are reliable dont believe them. Also when you drop almost $37k on vehicle you expect it to work, and on top of that I drive for my job and if I dont have a reliable and safe vehicle for work I wont have work for long. Anyway be very careful buying a Subaru and I advise if you do stay away from eyesight systems. Pretty much the only thing decent about the car is the looks somewhat. The only reason I bought the damn thing is because I trusted what people said about them being reliable and the amount of interior room and interior cargo space it had, but never again.

My 2014 Outback was my 3rd Subaru. They had changed to full synthetic oil and one has to use that as the company supposedly tightened up their Boxer 2.5L specs. First oil change at 3K was OK, 2nd at 7.5K later, as they recommended, was still OK. After that, was on a trip and oil light came on after about 3K miles. Eventually found a place in the rural area that had 0-20W which is required. Only half qt required. After another 2K miles, another half quart required. After that, the scenario continued to repeat. After an oil change, 3K miles and half qt needed, and at 5K after the change another half qt. Through several changes. Factory had lowered the period between changes to 6K, but after using 1qt of the 4qt original supply, I went to changing every 5K miles.Then found a CR report lambasting Subaru for their oil use. This was not leaking oil, but consuming it. A couple of autos, Audi and BMW - some models - were worse, but everyone that I talked to considered using a qt every 5K miles very excessive for a new car. Subaru would do nothing about it and the dealer - having been graded on the sales process already with the 10s they beg you to grade, was indifferent. Facing the possibility that the Subaru name would be associated with oil burner in the future and that the value of my vehicle for trade would be negatively impacted I chose to trade it in after only owning it 20 months and 27K miles. Traded for a Mazda CX-5 and went to the Subaru dealer immediately afterwards to tell them why I had traded away the Subaru Outback that I otherwise had loved for what I consider to be a lesser vehicle. That doesnt use oil.Dealer made up some excuses and I walked out, a Subaru fan no more. Dealer never even offered to make me a good deal on a newer vehicle that supposedly didnt have the problem. This was in Columbia MO. Despite my having informed them that I had traded the vehicle, I still get service reminders and other propaganda from the dealer. They are that clueless and disconnected and this reflects upon Subaru as being pretty much the same.

I have a new 2017 Subaru Outback. The dealer has already replaced the radio/GPS hardware. But still the GPS is too slow to react to drive instructions. It tells you to exit a ramp after you pass the ramp. My wife noticed it too. You would think every company offering a GPS would have mastered a GPS system by now. After they replaced the unit, it is still too slow. Interior is very cheap too.

Purchased a new Outback in April 2016. Noticed the GPS map was from Q3 2014, so I asked the salesman if it could be updated. The salesman checked with the service department and told me that it could be updated by the service department just as soon as an update was available...but an update was not available at that time. A few months later after moving to another state, I asked Subaru Customer Service if my map could be updated. They informed me that the Subaru policy would not allow me to get an update before I owned the Outback for 12 months. So my map would be almost three years old before I could get it updated by a Subaru service department. I wasted much too much time sending emails to them attempting to get an update approved and after too many...I gave up and was lucky enough to find a way to update it myself.

Subaru has always been our choice in vehicles, due to the safety factor and having an excellent reputation for producing a quality vehicle. However, I have a 2009 Forester, and we just noticed rust in several areas on the lip above the windshield. I took our vehicle to the dealer and the Service Manager said it was caused by stone chips and he would take no responsibility for it. The paint is still fully intact and there is absolutely no evidence or indication that a stone chip or any object came in contact with the vehicle where the rust is bubbling underneath the paint.There are a couple of stone chips along the front edge of my hood, however, and the rust has not bubbled at all and does not resemble the number of rust spots above the windshield. There is no rust anywhere else on the vehicle. Given we have been loyal customers to Muskoka Subaru. I am very disappointed with the Dealerships Service Manager response to my issue. Based on the warranty, the Anti-Perforation Limited Warranty (60 month/Unlimited km) covers perforation due to corrosion to body sheet metal panels for 60 months, regardless of kilometres. The Service Managers attitude towards me and my husband was ambivalent and discourteous. Frankly, his behavior reflected an attitude of not caring.When it became obvious to us there was not going to be any resolution dealing with the Service Manager. I stated I would escalate this issue to Subaru Canada. He informed me that I could not contact Subaru Canada and must deal directly with the dealership. I certainly hope this is not the policy of Subaru Canada, to prohibit customer input to achieve satisfactory resolution. It is unfortunate that a minor fix has resulted in change in our opinion towards purchasing and recommending Subaru vehicles in the future. The competent handling and resolution of our issue will restore our faith as a loyal Subaru customer in the future.My Experience today and documented to Subaru Canada: I was supposed to meet with the regional manager today at 11:00 A.M regarding the 21 rust spots on above my windshield. I believe you have the pictures. I arrived early to find he was in a meeting behind closed doors. I was given a courtesy car as I asked to have my snow tires put on and was told they would call me when he was out of his meeting. I arrived back to find he had left, said my issue is not covered. I am EXTREMELY upset he did not have the decency to meet with me, a loyal customer and how do I even know he looked at the Forester. Who can I take this up with now?? I need to go hire up and need this resolved. If I dont get any satisfaction, I will resort to social media. I am very unhappy with the lack of service and respect I have received to date.

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

I have never owned a Subaru before. After this car I will never own a Subaru again. What a piece of crap this car is. The only good things about this car are the generous cargo space, the (so far) lack of repair bills and the resale value. That is it. Everything else BLOWS. The acceleration is abysmal. The braking is ridiculously soft and bad. The handling, well, there is no handling on this car and good luck taking it on road trips; you will spend 75% of the time fighting with the steering wheel to keep the car from wandering all over the road. Oh and dont even think about taking a corner fast with this car! The A/C is adequate, but god forbid you step on the gas, IT WILL STOP COOLING! The CVT transmission hesitates, is jerky and Subaru says thats perfectly normal! The sound system and entertainment screen is just an embarrassment. The backup camera of course is very LOW-RES. The MPG on the sticker is a BIG LIE; I have never gotten anything over 24 miles per gallon with this car. I wont even keep typing, as Subaru doesnt deserve for me to spend another second writing about this substandard vehicle. Make sure you test drive this vehicle many, many times before you buy it, and for the love of god do not even think about buying the 4 cylinder, unless you like to be blown off the interstate by trucks since your car will not be able to accelerate enough to merge. This car is for people who are not drivers. At this point I am just waiting for the car to start burning through oil, as 99.9% of the Outbacks are doing. The car is only good for hauling stuff in the snow. It gets two overall stars from me for that. Thats about it.

I bought my 2013 pre-owned Crosstrek November of last year and I have been in and out of the service department ever since. They ran 3 oil consumption tests to finally figure out that a wire wasnt on. Each visit takes several hours. I went with Subaru because I thought they were above selling faulty cars. Ive tried to get a new Subaru and count my loss but when I took it back into the dealership they gave me a low-ball offer for my trade in. I went into a Chevy dealership and they offered me a way better offer on a my trade in, and that was without me buying a Chevy. Everything about owning and buying my car has been a nightmare.

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

I recently purchased a used 2010 Tribeca 3.6 L engine, my first Subaru, and am rather pleased except for a howl in my automatic transmission. The sound changes as goes up through gears and especially noticeable from start through 2nd. Dealer has determined it is the alternator since engine speed also changes as gears change. Cannot believe any auto manufacturer would make their top of the line touring vehicle with this howl or whine as I have been told by others. Either way a defective alternator OR transmission needs to be replaced.

I have to carry oil with me at all times due to high oil usage. There is no oil light indicator to tell you your oil is low. After smelling a hot engine smell after driving home from work (14miles), I checked my oil and no oil appeared on the dip stick and there was less than 2000 miles since my last oil change. I took it to the dealer and they didnt even care and said, oh no damage was done. They didnt even take in the garage to look it over! I brought it to their attention again that I have to keep adding oil two and three times in between oil changes and I was told that was normal.

I like my dealer. I like my 2007 Forester which we bought new. Yesterday, after I spent $1500 for my 120,000 checkup, I was told I needed head gaskets for between $2800 and $3500. I read about the problem for a solid day. I was offered a new engine installed for $5500, which if I thought would SOLVE the problem I would do. I spent a couple of hours under the car yesterday trying to find the leak. I found other leaks which I took pictures of, but not the head gasket. I am talking to a local non-dealer well respected mechanic who will also look at my car next week. I am disappointed with the problem and my dealership’s inability to install Star Six head gaskets which some believe are superior and solve the problem. I will support a class action lawsuit.

Just 3 years after buying our Subaru Outback 2014, the electric parking brake device failed, locking our car down and making it unable to shift gears. We had to manually release the parking brake using the extremely poorly written advice for a labor intensive cranking process (turn 250 times but not 300 or youll break something!) with a terribly designed device. Repairs to this piece cost $1050 ($660 parts replacement). Big waste of money for a feature no one wants (electronic parking brake). Im sure Subaru doesnt mind making money on the replacement parts, though. Will not buy Subaru again.

I purchased a 2002 Forester when it was new. I have had nothing but problems with this car and to date, I only have 57,000 miles on it. I have had to replace the brakes several times and Ive had previous cars that had over 90,000 miles that I never had to replace the brakes. As soon as my warranty expired, I started experiencing all these problems, of course! I have had to have ball joints replaced, trans pan, gaskets, etc. and I still have a terrible burning smell when driving the car and still have the leak which is causing this smell. I was told Subaru is known for this leak. I now have to replace the muffler. I have had more repairs on this car than all my previous cars together and it all began occurring the minute my warranty expired.I was basically told too bad when I complained about the sudden onset of problems the very moment the warranty expired. My Toyota went for over 90,000 with the only repair replacing the battery. I have maintained this vehicle religiously, as I have with all my cars. If I hadnt lost my job recently, I would trash this car immediately. Its clear from the other complaints here that Subaru doesnt care about keeping customers happy and maintaining their loyalty and future business so I would assume Subaru will do nothing about my problem either.

I am having a terrible issue with my 2011 Subaru Outback paint rusting. It is only on the top of my car and the top of the hatchback. I have owned many cars for this long and never ever had an issue with paint. I have spoke with the dealer and Subaru and they will not do anything about it. I live in the south where the weather is mild.

This is the real review of this car and others the same year. To start off, I have the fully loaded premium 2.0. I now have 6,500 miles on my car in a year of ownership. This is because it has been in the shop for months of my ownership (starting with problems at 500 miles). Between my car not starting, the bluetooth not staying connected, the radio having its own mind, and the Eyesight turning on and off on its own and slamming on the brakes by itself... I am unable to drive this vehicle due to the safety concerns. I contacted Subaru many times, and never got a callback and they kept giving me the cold shoulder, even though I was beyond nice about everything. I eventually had to get a lawyer, which was an easy thing to do since the car was a complete lemon. After everything got settled and I got my money back for that terrible experience, I called Subaru and was willing to give them a second chance, even though their customer service was horrible and their vehicle was garbage. Subaru would not give a loyalty discount, a deal to keep a customer (that was not my first Subaru... I have had many and referred friends and family to them). Their products have declined as well as their customer service. Not worth putting your money into these problem vehicles until they get themselves together and back their customers. Next thing... my sister owns a 2017 Subaru Impreza 2.0 in stick. She has 9k miles on it and it has been into the shop MANY times for similar issues. However, the biggest issue is that her BRAND NEW car burns oil so badly that she needs to fill the oil reserve every month because the low oil light indicator comes on. They keep telling her, Cars burn oil, its normal. Ummmmm, no Subaru... I have had many cars and have a truck with 180k miles and never need to add oil between changes. Anyways, she is using my lawyer and will as well win against them. Please keep all of this in mind while deciding on a new Subaru.

I have 2 stone chips in my 2014 Subaru Outback, one went right to the metal and started rusting immediately! I took it to the dealer and showed them the two chips. I asked why would a 10 month old car rust that easily, could this be the beginning of a bigger rust problem with a Subaru (think OLD Subarus - very rusty)? They pretty much told me they would do nothing about it. This will be my last service call time dealing with the Service department at Chilson Subaru in Eau Claire, WI.

2009 Forester - Subarus are quirky cars just like most English cars of the 60s-90s or modern millennials. It is generally a good runner, but little annoying things like the mirror with compass went out and needed replacement after two years. Front suspension joints needed replacing after 80K. Now my front door mechanisms flip on and off at random, almost like the car is haunted. More money needed to address this issue now. The car is quirky (maybe too cutesy) and you get that sense by reading the owners manual. I guess after owning Hondas, Isuzus, and Toyotas, I could not help but notice these annoying things since my previous Japanese cars had none of them. Would I purchase Subaru again? Probably not. I would return to Toyota most likely or maybe even Hyundai.

Subaru Outback Impreza 2013 - Around seven months ago, I heard a scraping sound coming from the right side of my car as I was driving. When I pulled over, I noticed the front of the side bumper was dragging against the ground. Completely horrified, I had my passenger lift it from inside and hold it in place until we could get to her place where we taped it (to avoid further damage) until I could get it to the dealer. At the dealership, they sent me to Parts, and told me that this would need to be filed under a collision repair, and that the part they needed to order and paint would either be $600 out of pocket or a collision incident through my insurance. As it is a leased car (and did NOT interact in any way with any sort of collision), I was hesitant to pay out of pocket, but decided that was the best move. Until....A week ago, I was driving with family in town. When we got to our destination, and after a few trips back and forth from the car, to unload our possessions, did we notice that the frame around the light in the front of the car, a grey frame that must be no more than 14 by 10 had completely fallen off and was nowhere to be found. We checked the other side and saw that its light frame was still there. Same side as the side bumper incident but of course, nowhere near the part that had previously become loose.(Frankly, Im not sure how the side bumper was ever secure, because if you take a look at whats against the vehicle frame behind where its supposed to be, there are a series of small plastic knobs that seem too flimsy to carry such weight. In fact, we really thought we might be able to get the bumper back on seven months ago because it seemed that easy and there was no damage to the bumper, aside from some scraping it had endured against the road. A few of those knobs were bent and broken, from the inside, so I really thought that when I took it in, they would see this was an internal issue.)Alas, thats not what happened. And like I said, I offered to pay the $600 when the part came in. It took several months to get that call and at the time I did not have the money to pay, so I put it off. Then, this past week, when the light frame mysteriously popped off the car, I called the service manager at Subaru and was greeted with a very rude response. He did not understand how this could happen, as, Parts just dont come off cars. Well, sir, they do. And they have. And I cant be the only one!He questioned if someone had popped it off and taken it. I laughed. When? While Im in the grocery store? At night at the foot of my driveway? I live in a house, in a quiet neighborhood. And that part was still there before we took off on our trip. No. This likely happened while we were on the road. The real question is: Should a pot hole in the road or a rock or anything on the surface of what were driving on be the reason why a part just pops off? Probably not.With that said, please respond if you have had ANY issues with your Subaru where parts suddenly pop off, especially on the exterior of the car. Light panels, frames, bumpers. I didnt even know it was possible for this light frame to pop off like that. I was questioned repeatedly as to if there is any damage around it, and though I kept telling the same story, I was asked if there was any kind of an accident. There wasnt. And when I take it in to the dealer, they will notice that. I understand where they are coming from. But, Id also like to come in armed with evidence that this CAN happen and DOES happen to other Subaru drivers.I am a two-time Subaru driver. The first vehicle was a leased 2011 Outback Sport, same make and model, and I drove it across the country twice. Zero problems. Ive had this vehicle for under a year, and Im already dealing with parts falling off. Once again, please respond if you have had any similar experiences. It will make a better case. I appreciate it!

Im a fortunate purchaser, with an excellent vehicle. Im writing to show car ownership can be a cost-effective & worthwhile - on freeways, in city, but I put my miles on elsewhere. I enjoy driving, and testing limits, but do not recommend this to others. 2005 Impreza has 62,000 miles. People still offer to buy it. Most miles are off-road in Nevada, in some of the most unforgiving territory you can imagine. First, I had to learn to trust the car, then install survival gear. Its weakness is road clearance of about five inches. Dirt, dust and sand is ok, and the transition from this, to freeway speeds (85 mph) is most pleasurable! The true-as-an-arrow stance, the wide footprint, low CG, makes it a joy to drive. Interior noise is moderate, so I installed 500 WRMS of tunes. Fortunately, a deer hit 2 years ago didnt affect the ride. Kudos to Salmon, Idaho body shop. Not a penny spent at dealership for parts or repairs but I am meticulous with maintenance due to dust, silt, vibration, heat, cold, survival, and off-road abuse. I have a couple add-ons: K&N filters, a chip, several deep cycle batteries.Impreza has the 2.5 liter engine, very strong in all respects. MPG is mid-upper 20s, depending. Auto transmission responds well to normal conditions, may hesitate during a downshift if youre not familiar with gear ranges. Another complaint: There is no interior light in the hatch area. Groceries, well, you load in the dark. A last, big positive: Snow handling. AWD mean just that. With good tires, typical snowfall is managed very well. Ive never been stuck with M & S tires, in depths up to 2 feet of dry snow. Ive tried to characterize vehicle reliability, performance, and responsiveness in typical conditions. So wow, what a car, just had to share a good, accurate experience with you, with a mid-aged Subaru Impreza!

Bought 09 Impreza in July of 09 w/ 12,000 miles on it. Continually had required service (3,000-4,000 mile). At 59,700 miles while having 60,000 mile service a seepage was identified from the left cylinder bank. The dealer noted this and stated that it would be monitored. Well they must either have failed to monitor it or kept the finding to themselves through the 8 next services because it wasnt until 97,000 miles that the gaskets must haves simply just failed. The dealer gave me a $2,574 estimate to replace them (and timing belt) to which I had to decline due to finances. I went home, researched parts cost ($300-$450) and allotted time for repair (8-10 hours) and was left a little bit in wonder that the dealers service garage was charging close to $200 an hour. (This was also the time I discovered all of the websites with titles like The Dreaded Subaru Head Gasket Problem.) I went through my service receipts, found the one from 57,000 miles that the seepage note and returned to the dealer to discuss the cost and attempt to make a deal, being as the seepage was recorded prior to the warranty expiring. Long story short: dealer said to call Subaru, Subaru offered $1000 dollars towards service, I told them while that would bring the price down to what a reputable private garage would charge, what I wanted feel more in line with total cost as the problem was first noted under warranty. Subaru said No, $1000 was all they would do. I told them that their help was as useless as the gaskets they put on their cars. I am now in touch w/ my State Attorney General and have filed a complaint with them. I am not looking for any monetary compensation, just satisfaction that a wrong will be set right.

I bought a brand-new Subaru in Silverthorne, Colorado. The dealer has provided the most incompetent, inconsistent service over the years; costing me time and money. Several times, they failed to clip something back in the car after it was serviced causing irreparable damage to the part. They refuse to replace it or take any responsibility even though the problem was brought to their attention right away. Subaru Corporate Headquarters was contacted numerous times about this, and they just sent emails thanking me for my feedback and that they value their customers. If they valued their customers, they would do something.My last experience at the dealer involved a botched oil change that they admitted to. They promised to credit my Visa card when I had no choice but to ask for a refund and assured me it was done. When I called to follow up 3 weeks later because my bank confirmed a credit in fact did not post, I was treated abominably by their latest manager, **. This, too, was reported to Subaru Corporate Headquarters. I asked them for the name of ** superior three times. They wrote back, thanked me for my feedback, and refused to answer my simple question. I have years of documentation to show what I have been through with Subaru. They were nice when I bought my car, but since then, they have proven time and again that they do not care about their customers.

Subaru is one of those Teflon companies like Apple that seems to have a loyal consumer base without any regard to their conduct. For example, their advertising suggests that they are good corporate citizens but they are one of the very few auto companies with not a single hybrid or electric model. (When they once experimented with a hybrid Impreza, it added precisely one mpg to its fuel efficiency). But what really surprised me is how, at the corporate level, Subaru is extraordinarily unlike the image it projects. After experiencing a significant mechanical problem with just 34,000 miles on my Impreza, I brought the car in for service. The service department tried six repairs, all making the problem worse. When I informed Subaru of America, they offered me two options: a $500 credit toward a new model (the type of incentive routinely offered to new customers), or a return visit for a seventh repair.I asked a supervisor I spoke with in Consumer Affairs, What would you do if this were your car? She refused to respond. I asked why she would not answer and she became angry and told me to call the attorney generals office. (This was someone who trains others in how to interact with consumers). Another Subaru of America representative echoed her invitation and told me not to bother reaching out to anyone else -- that he, a middle manager, was the last word. Even if I was satisfied with the car, the experience with the company was enough to make this Subaru, my third and last.

2013 Outback P2764 code. Dealership advised contacting corporate and I was offered $750 toward new car! Seriously, 125,000 miles, known transmission issue with extended warranty to 2022 but not mileage? Vehicles are meant to be driven! Beware of Subaru! Not so giving!

Bought an early model Crosstrek. Liked the car at first, but it went thru a quart of oil every 1800 miles or so. Subaru says this is normal for a boxer engine? Felt like a 16-yr old carrying oil around with me. Ive had other Subarus & VW bugs with boxer engines that did not do this. It also ate tires, despite alignments and you have to buy 4 tires at a time with AWD. Usually the right rear wore excessively. So 2 years later, I go to trade it in on a Forrester (hopefully with better luck) and the dealer wouldnt even look at Subarus Guaranteed Trade-In. What a joke that is. Bought a Toyota.

2013 Legacy Limited 2.5i - a noisy lemon. I purchased this car new and drove it for a month. I heard a popping noise in the rear. I took it in for warranty repair and got it back unfixed. I took it back in and got it back dirty and unfixed. I took it back in, got it back unfixed. I took it back in - this is number 4 if you are counting. This time, Subaru professionals from New Jersey drove it and never called me. They left the dealer and at that moment, I got a call from the shop saying They couldnt hear anything and we wash our hands of this problem. So there you go folks, Subaru makes a lemon and does not repair or even acknowledge the problem after it goes into the shop 4 times. Buyer beware.

Very excited to get my new Subaru Outback 3.6 at the Subaru North Houston. When I arrived the salesperson Brenda was very sweet and helpful. Little disappointed that I bought the car that I was not intended to buy. When negotiating with Brenda, she went two times or three to talk to the manager. Although I was not sure whether to buy the car or not depending on the price, the manager came toward me with a very negative energy and in front of the sales department, embarrassed me raising his voice disapproving my request. He accused me of things I was not doing, like looking on my phone searching for a better deal while I was doing some homework on my phone for my Family Nurse Practitioner. Other customer were looking at me how I was being yelled at, I was very embarrassed. This is one of the worse experience I have experience and as an ER Nurse, I have experienced many.He had no right to attack a customer, very simply, he could have just refuse the deal. He bullied me on how much money I have in my bank account and insisting if I can put $7200 down then I can put $8000 down. I was shocked, paralyzed, and was so embarrassed to move from my chair. When he left, Brenda apologized for his unprofessional bully behavior. So sad that I had to switch from a Honda to Subaru and had the worst experience in my life buying a car. I know what I did was the wrong decision to buy a car from them, but I literally felt so bullied that I was very embarrassed to even walk around and walk away.I believe in making mistake and correct them as soon as possible, but after being there 5 hours because my partner bought the same car I did, he never came and apologize. Not that I care about an apology but maybe could have ended the negative experience in slightly better closure. Now I have a car that I dont want because of the bully of Subaru Manager. Not sure if anyone can advise me if I can do anything at this point. This is my experience with my Subaru. I thought it was going to be a lovely and beautiful experience, turned out to be an absolute nightmare!

My son Jake was killed in 2013 in a Subaru Outback in Montana. The commercial Subaru has on TV when they show a smashed up Subaru and all they say is THEY LIVED OR THEY SURVIVED. Well my son didnt live! Do you have any idea how disturbing that commercial is to me??? Every time it comes on the TV I relive the day I got the news my son was killed in a Subaru. Please, is there any way it can be taken off the TV? Im sure Im not the only person that has lost a loved one in a Subaru.

Purchased New. Cheap carpet and seat fabric. After 36k CV boot went, then driver boot 1k later. Boot rubber is thin compared to other car makers. At 68K, Rubber in throw out bearing went. At 68k, Power steering pump leaking. Cost? Almost 5K.

Bought the 2014 Forester in July, 2013 because of the reliability of the brand. Car has been great as I put about 800 miles on a week commuting. At about 35,000 miles I started to notice that the oil light came on about the midpoint between oil changes, at about 3500 miles. Have to add oil about every four weeks, really burns through the oil. No drips on the driveway, car runs great. Love the car but have to fix this oil issue.

I have been a loyal Subaru owner. I have owned 4 Subarus. In the last 6 years I have leased 2 outbacks and am planning on leasing my third. I have called and asked for my $500 Loyalty Reward which I used on my 2016 lease. I keep getting the runaround, transferred from one department to another with no results, how much more loyalty is needed! I will continue to try for another week, but I will lease a Toyota and become their loyal customer! Shame on Subaru!

We bought an 18 outback last year October. It was in the shop nearly every month for various things that was wrong with it but mainly the radio unit wasnt working properly. After about 6 months of taking it in and them trying everything to fix it, they replaced the radio unit. Still had problems. The service manager told me that the best thing to do is set up a claim with Subaru of America. They were incredible. They offered me either an even trade of the car or a buyback. We chose the buyback. It took a while, but that was my fault as we were out of town a lot. They were patient with me and today they took the car back after inspection.I would buy another Subaru because the car drove well, there was just other issues that couldnt be fixed with that particular vehicle. But mainly I would buy another one because of the way we were treated by them. They were so nice and helpful, it would be worth it just for the customer service. I hope they treat everyone like this.

Purchased new 2014 Outback from Maxwell Subaru in Burlington, NC... They screwed up paperwork and let tags expired. Have not received explanation yet. Reported the situation to Subaru who seem not to give a damn. Hopefully, this is not an example of the vehicle itself...

I own a 2012 Subaru Outback with 120k. We paid it off at the beginning of the year and are now being told it may need a new transmission. It has been in the shop for weeks trying to diagnose the problem. At the very least it needs a torque converter. I have called Subaru to ask for help but they are not willing to do anything because it is out of warranty. I wont buy another Subaru.

I own a 2008 Subaru Legacy, best car Ive ever owned for this area of the country. Due to very cold and heavily snowed New York (Catskill Mtn region), you tend to notice your windows being frosted over for a while to defrost during winters. I never thought twice that build up on the inside of my windows was anything other than caused from the extreme cold temperatures here in NY, and as a new car you just sometimes dont take notice to those things.As the years pass, MOST cars get dings, and dents, and repairs... but recently because it’s not a place that you would just take notice to UNLESS you are someone who hand washes and waxes your car on a daily basis (in my opinion), I noticed severe (massive) paint bubbling across the whole top (metal paint area) above my windshield from one side to the other. Now, I would never had noticed this if it had not been from the obvious ROCK CHIPS which have hit the bubbling, and yes made this paint bubbling break open and look like it’s caused due to rock chips. The surface is not a layering rust to where it is corrosion rust that would break away if tapped on. It’s more like a start to corrosion rust that has not started the eat through process. Upon closer inspection it looks to me to be from POOR windshield seal and thus NOW knowing the reason for such poor build up during the winter on the inside of my windows. Well I guess the rock chips are completely different way up at the top of your roof than on like say your hood or around your grill area... HAHA, what a joke. I take very good care of my car. I’m asking for a proper inspection and a paint job after a corrosion protection - not like Subaru can’t afford it. This MAY just keep me from ever buying a Subaru again. The dealership had the audacity to tell me to trade it in and let it be someone else’s problem. NICE.

On a random check of Subaru recalls I discovered the Takata Airbag recall for my 2010 Forester. I was not notified by Subaru until much later. After hearing nothing further from Subaru I called both SOA and the local dealership. They were either clueless or not interested, but in any case they knew nothing and told me Id hear from them at the first of the month. Two firsts of the month have come and gone and no word. All I have is their advice is to not let anyone ride in the passenger seat... Today I see that another recall has been issued for the Forester for a Turbocharger problem, but that info was provided by NHSTA, not SOA. The Forester has been an OK vehicle, but not great as far as cost to own is concerned. This Forester is my sixth Subaru. It will be my last.

To say I have had a bad experience is an understatement. Week one, battery dies leaving me unable to open the rear hatch to access my dog crates. Month 2, my AC dies (in the summer... I live in Texas). Battery continuously dies, replaced multiple times. Advised that battery drain has been addressed, pure lies. Tailgate latch breaks (remember dog crates mentioned before?) 17 months, Transmission goes out- even though multiple sources prove that the 2019 has multiple tranny issues, dealership tried for 2 weeks to make me pay for the entire new transmission. These are just a few of the issues Ive had. ***Not a dog friendly car!!!

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

I currently have a 2014 Crosstrek that I am sending back to Subaru for constant rattles on the right front and back sides, glove compartment box, instruments gauge, left front and rear doors and the rear hatch. I bought this car in January 2015 and as of right now, it has roughly 4,300 miles. The rattles in my car began showing up around 500 miles as a sound in the front passengers side speaker. On my 1st trip to the dealer, they could not find any noises coming from the car so they sent me home. On the 2nd visit, they found that the front passenger side speaker grill was loose and was causing the constant rattling so they insulated it and sent me on my way. A day after leaving the dealer, the rattle started again and this time it seemed to spread. On my 3rd visit to the dealership, they again could not find a rattle in my car. By this point I am aggravated and decide to involve Subaru of America in the process. On my 4th visit, they found rattles in the front and back passenger doors and insulated them. They proceeded to have me test drive the car around the dealership but again nothing seems to happen when youre at the dealership. I left and on the way home, guess what pops up? THE DAMN RATTLES!! I blast SOA and demand something be done or I want a refund. On my 5th (and final) visit, SOA send a senior field rep/engineer to test drive my car. They stripped my instrument gauge down TWICE and insulated it on EVERY POSSIBLE LEVEL! They also insulated all of my doors, except for the drivers door, and the glove box. After having my car for more than 7 days, I finally get a call that it is ready to be picked up. Hoping that this will be the end of if, I test drive the car with the service manager to ensure everything was OK. As soon as we pull out of the dealership, the drivers door begins to rattle and so does the instrument gauge. The service manager proceeds to inform me that since every possible surface of the instrument gauge has been insulated twice, they can insulate it no more and would require them to install a completely brand new instrument gauge. It is a shame that a car that is only 4 months old could could like such a clunker!!! Maybe if car manufacturers would stop putting SO MUCH DAMN PLASTIC IN THE CAR, THERE WOULDNT BE ANY ISSUES!!! So as previously mentioned, I contacted SOA and demanded a refund. They offered me another car which I turned down because all 3 of the Crosstreks I was given to drive had the same exact issue! Needless to say that I will never purchase a Crosstrek AGAIN!!

I bought my Outback new in summer 2007. Always did oil changes every 3,000. At just over 60K (just out of warranty), the head gaskets blew. Six months later, car started leaking oil and head gaskets were done once again (under warranty of mechanic). Now, Im facing blown head gaskets again!!!! After just 20,000 miles after 2nd job. My car only has 82,000 miles. I will never buy another Subaru which is unfortunate because this is the 4th one Ive owned. The others were older but better.

Never notified of CVT issue. Told me they sent letters regarding the issue but I never received anything. Once issue started on my car, they told me they couldn’t do anything because my car was outside of warranty date/mileage. My car is stalling while I’m driving, they claim it’s not a safety issue. They offered to pay 50% of my 2,000$ repair but I declined stating that these vehicles need to be recalled because of it stalling while driving. They declined and said it’s not a safety issue on them to deal with. Basically doing whatever they can to get around handling this situation. From what I’ve seen, when they started with the CVT transmissions back in 2012, those issues are still continuing to happen even on brand new vehicles.

I have a 2011 Outback and I first had to add a quart of oil around 95K miles. My son in law said that they probably didnt fill it full when my oil was changed last. So I think anything of it although I told them about it and brought it for an oil change. They didnt bother to tell me about excess oil consumption while I was under an extended warranty. So I got the full synthetic oil change and was told the next change is due in 7K miles. At 4000 mi. the oil light came on and it was 2 quarts low! I am furious that I was not told about this while was under a warranty! Now I have 103K mi. and they probably wont offer any assistance.Also, it almost dies (like a slow idle?) when I stop for a stop light or even a stop sign. It has done this since 39K and they can never diagnose it. It is getting pretty persistent. Does anyone know what this could be? They say it doesnt happen when they test drive it and the computer does not show anything. My guess is, now the warranty is over, they can diagnose it right away! Never another Subaru!!

I was disappointed to learn that Subaru would not cover the cost of replacing the engine in my car that is burning excessive oil. It currently has about 69,770 miles on it, but the oil burning started around 40,000 miles back in 2018. It was still under warranty when this problem started but it didn’t fail the oil consumption test, and we had a baby so my wife wasn’t driving it much. Then we had another, so the car was only driven some weekends, especially with the pandemic there weren’t many places to go. Fast forward to now, the past year and a half the problem is getting worse because I started driving it daily. I found out some engines have an extended warranty because this is a very common problem with Subarus, but since my car isn’t a manual it’s not covered. I called them a couple weeks ago, and after not calling me back when they said they would or emailing me I called again and and found out they agreed to pay $5,000.Who agrees to pay more than half unless they admit their engines don’t hold up? The customer advocacy manager who called me (she must be the CEO of Subaru because she doesn’t have a manager above her) just went around in circles with me while refusing to acknowledge that this was a problem in 2018. She didn’t say I was a liar but pretty much she said it didn’t fail the test then so just because the oil light came on and there was no oil doesn’t mean it was burning.. O.. Ok? Even though the problem started 20,000 miles before the warranty was up it doesn’t matter. Subaru did offer to pay more than half of the $8000 engine replacement, but even $3,000 is a struggle for us being on one income, with only this one car. Even 70,000 miles is way too low of mileage to have this kind of problem.It seems this problem is very common and this is all very disappointing. Even being on hold with them you hear recordings boasting about “the Subaru family” and how much they care. Well I must be the black sheep of the family. We loved our 2010 forester and traded it in in 2015 for This one. We still thought we would get a new one after this one but if we have to pay for a new engine 10,000 miles past the warranty because of a common problem like burning oil that started during the warranty period (there’s cars 20 years old that don’t have this problem) then no thanks.We will not buy another Subaru again, not so much because of the problems, because hey problems happen, but we will not buy one because they are not willing to stand 100% behind their products (only 62.5% apparently). The car was burning oil at 39,000 miles and they admit that but it wasn’t burning enough to fail the test. Now it’s burning 23oz every 1200 miles. For a 2015 with 70,000 miles. I know, ridiculous. So anyways it’s a little more sentimental for us since we loved the car, but if owning a Subaru means needing a new engine at 70,000 miles then we will buy a different brand, and I recommend you do the same.

I bought a brand new Subaru Outback 25i limited in 2011. Ive had regular oil changes and followed the maintenance schedule religiously. I had 55,000 miles on the car. I wasnt super pleased with the interior because I have dogs and though Subaru claims to be dog friendly, their thin plastic fabric below the windows rips very.... Ok.. I thought kind of cheap but I put up with it... Then, three weeks ago, my check engine light went on.... I called the dealer who told me not to panic, that it was probably nothing but to get it in. I got it in the next day (the light had gone off by then but I brought it in anyway). Turns out there was no oil in the engine and the brakes had rusted. They told me I neglected the cars maintenance. My neighbor has the identical car and the exact same thing happened to her but hers was still under warranty. They rebuilt her engine. They claimed mine was neglect. They would not help me. I dumped the car. Took a major hit because of the issues but I no longer trusted it. Ill never buy another Subaru or recommend them to others.

My 2011 Subaru Outback stalled out on the 101 South driving back from San Francisco. At any hard brake the car would shudder and/or quit. Extensive research has informed me that this is a very common problem with Subarus, resulting from a failed torque converter. Owners of Subarus have posted about this problem for many years. The Subaru dealership from where I bought my Outback, and which is making the repair, just confirmed it is the torque converter that has failed and will be charging me $2016.59 for the repair. I am coming out of pocket over $2,000 to replace a part Subaru has known for years FAILS. Not only have they received many complaints about this part, it is a DANGEROUS problem for the car to have. It should have resulted in a recall by now, there are so many complaints. The car can stall at a red light, on the highway, or anywhere else where a hard, fast brake is required by the driver.

I purchased the 2015 Outback Subaru in 2015 December, I have 17,000 miles on the vehicle. The oil change was suppose to be every 6,000. So far its every 3000 that I have to change the oil. I read that Subaru knew about this problem and still built the Outback with this problem. Now the dealer is telling me I might have to put a new engine which is ridiculous because its only 1 year and 6 months. I hope someone is able to help us with this problem that we all have for the Outbacks!!!

We bought a used car from Subaru of Little Rock manager (Billy). We paid cash for the car and we were told within the next week we would have the title that was on 5-14-2016. We still dont have it. We have called multiple times and we have been sent to voice mail, passed around and around without answers until today. We are now being told they NEVER had the title and the owner of the car lost it. Billy the manager told me they have thirty days to give us the title. Ive never talked to a person in ANY kind of sales that was as rude and belligerent as this man.I told Billy we have always bought our cars through Toyota and we have never been treated with such unprofessionalism. He told me to go back to Toyota! I assure you we will do as he said and stay with Toyota from now on. Other Subaru dealerships may be different than this one and I sure hope so because this was the worse buying experience and it shouldnt have been a simple cash purchase. I believe someone from the corporate office needs to check on this dealership. SHADY people there.

My 2013 Subaru Outback needs the transmission replace at Subarus expense. All Im getting is comments that because there are so many vehicles with this problem they do not have enough transmissions to fix the problem. At first we were told it would be 7-10 days for the necessary parts. Then we were told it would be 4-5 weeks. We have surpassed that time frame with no idea when my car will be fixed. I am not able to use it as I need. This is totally unacceptable. Pressure from various agencies needs to happen now.

We have taken our 2017 Subaru in 5 times to fix this problem: while driving the check engine and other warning lights come on and safety features like lane change turn off. We are losing faith in Subaru. This didnt happen with the car right away. Weve been told it was related to fuel issues, computer issues, something different each time. I dont think they know what is causing the problem.

2014 Forester with 35k miles. Our Bluetooth is not working properly. I thought this would be an easy fix, and I was not too stressed by it. In my error, I forgot to mention it to the service department when I brought the car in last time. Three months later I had the car in to the service dept. for a standard check up and mentioned it to them... The whole radio unit needs to be replaced in order for the failed Bluetooth to work again! If only I had mentioned it during my previous checkup it would have been covered under warranty. Subaru is charging over $500 for this replacement. I will go without. My chief question is, why is the Bluetooth failing? Its not that old and its not as if it is an item (i.e. brakes, or tires) that might get wear down from overuse.In addition, when you press the accelerator on the 2014 Forester, a small delay and then it takes off. Very disconcerting. We have many family members who own Subaru and at our last family reunion everyone was grumbling about their Subaru and saying they will not buy another. Its a shame. This was our first Subaru purchase after many years with Honda. We were tempted to try a new car and had heard such great things about the Subaru. We will be going back to Honda.

68,000 miles on my 2015 Impreza and the transmission is shot. They tell me $ 8,000 to replace. In extreme driving conditions, like Connecticut, you need to change the tranny fluid every 30,000 miles!! Really? I have never done that on any other car. Isnt Subaru the all weather, off road, built to last car? Do your research. The new Subarus are not built well like the previous versions. Stay clear unless you want major headaches. Not only is the bill $8000.00 but its a 3-week wait for the transmission. This is an honest story from a 4 previous Subaru owner. I will not take a chance with a Subaru again!

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

I have had at least 10 problems with the light bulbs on my headlights. The bulbs are not cheap and a lot of people do not know exactly how to put them on, very unsatisfied with this problem. Some dont even last 3 months. Is this a defect in this model? Every mechanic says they are hard to get to, to replace and want to charge high labor. Is there something that can be done about this? I love my car but this is getting aggravating. Thanks.

I last had my oil changed on 23 August 2013 at #1 Cochran in Monroeville PA. Yesterday, my 2009 Subaru engine began knocking. No oil lights came on over the past months. Engine blew. Now a new engine or car. Subaru has faulty warning computer.

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

Experience is well. Its a used 1999, so it has its fair share of problems, but runs overall pretty smooth. Theres not many other features built into the vehicle because its so old. I am still working on getting a few minor things fixed on it. But its a basic car that will get you around. The car has a CD player that was installed into it and has been kept up in pretty good condition.

I bought a 2011 Forester and was generally happy with the car although it consumed a lot of oil. I then bought another Forester, a 2014 which also consumed a quart of oil every 700 miles. First the catalytic converter went at 35000 miles, then the engine imploded at 75000 miles. Then I thought I was saved by the country wide oil consumption lawsuit against Subaru. Nope, not only was I denied the extended coverage to 100,000 miles, but I was told it was not due to oil consumption and consequently not reimbursed for an engine that died prematurely due to excessive oil consumption. Cute commercials, supposedly a green forward thinking company, dont believe it. Subaru produced thousands of faulty pistons and kept using them until they were caught. Subaru of Americas response was flat out denial. I will never buy another Subaru product and I encourage you to do the same. A company that doesnt stand behind their product and presents a fake posture of caring should not be dealt with.

Several months after purchasing my 2016 Outback I experienced an occasion when my engine stalled when I was trying to move into moving traffic. At first I assumed it was just a one time incident but I had the same thing happen a couple more times over the next few weeks. I drove the car to Armstrong Subaru and discussed the issue with Terry the service manager who told me that Subaru is aware of the problem that is in the computer module. He said they were expecting to come up with a solution within the next five months but in the meantime there is nothing they can do. The problem has continued to plague me and I fear that it could possibly cause an accident. I called Subaru America and the lady at that number pretty much told me the same thing. I waited several months and called Terry again only to learn that they are still working on the problem.In todays internet issue of Consumer Affairs I learned that the Impreza has been recalled for the same issue but there is not mention of the Outback. I am very disgruntled to say the least. I guess I will be forced to wait until all the Imprezas are fixed before a recall is issued on the Outback. Ill just continue to keep my fingers crossed because I have to have my car for transportation and cant just park it indefinitely. No more Subarus for me.

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

There is nowhere to buy a tire for the 2014 Subaru Forester. I contacted dealer, NTB. They both told me it is on back order, at least 3 weeks. What am I going to do for 3 weeks?

After doing extensive research with friends and family, lots of online work, the wife and I decided to purchase our first new car. Big mistake with Subaru. W/in the first year we were burning a quart every 700 miles. The dealer said to carry a quart with us. After numerous complaints to the dealer, they finally decided to do an oil consumption test. After 700 miles (of test) I finally checked the oil level and we were a quart overfilled. P.O.ed... I brought it back and confirmed the overfill... They told me they must not have calibrated the fill gun. Really??They restarted the test to confirm the excessive burn. Dealer then re-did some piston rings and said good to go. 300 mile road trip to find, after 100 miles the oil light came on again... Calling the dealer again, numerous times to get a call back, they said it is normal. Again... My wife took over the communications with them. After only a year and a half I sold the POS... Do not let Subaru BS you. A brand new car should NOT burn that much, let alone need to car Extra oil with you!! I could write a book on this one... but wont waste your time.

Purchased 2000 14 Subaru WRX in June. I was advised the tires on the car were summer only tires so I purchased a new set of rims and tires for the winter. When I went to change the summer tires to the winter tires, I noticed the interior edge of the tire were worn down to the cords, the rest of the tire look brand new. Took the car to a Subaru dealer, they put the car on the alignment machine and said everything is in specs, that theres nothing wrong with the car. Since they say theres nothing wrong with the car they will not replace my tires. The car has 20,000 miles on it. I have maybe ten thousand miles on my summer tires and ten thousand miles on my winter tires. I rotate the tires myself every other oil change. The dealer wants documentation on tire rotation which I cannot provide since I do my own maintenance. I like the car, its fast, handles well and is great in the snow. As of now I am trading in my 2014 Subaru because I cannot afford to purchase tires every 10,000 miles. I receive no satisfaction whatsoever from Subaru. I find that Subaru is very unhelpful in dealing with consumers complaints.

For a long time, I wanted a Subaru Legacy car, being fascinated primarily with the reliability of the Japanese cars and also with this brand (studying the history of the brand, the beginnings, the technology, ...) and now I managed to buy one In second hand (because I could not afford a new one, though, with that money, I could have bought another car brand almost nine). I took it from a known, serious person, knowing the history of the car. Its a Legacy, a 2008, 2.0-liter, 150cp diesel boxer that has 220,000 km. Series: ** / 2008. Nr. Identification: **. Engine: Tip EE 20; Series **. I was glad that the person she bought her took care of her, he invested heavily in her (at that moment thinking he was unlucky), but it seems that bad luck continues to me and not only, But to all who have this Subaru model; After I was interested in the Romanian specialty forums, I found out that all the owners of this model are talking about a serious problem with this type of engine and even if it had a proper use and proper maintenance, none have ever reached More than 200,000 km without total engine failure. The mechanics say there is a fault in vibrochen, which breaks and it in turn destroys the entire engine block, and the whole engine becomes unusable. This is what happened with more than 90% of these market engines in Romania. I, even though I have not bought it for too long, have rectified the turbine, replaced an injector and it seems that I will have to replace the other injectors, including the turbine again (repair kits are not in Romania, as well The other parts, special mechanics, are no longer there, there is only one representative in the capital city of Bucharest and which does not represent the interests of the clients, let alone the authorities) and yet the engine is not heard at all and I am Afraid to go a long distance with her (I do not have the courage to leave the city), for fear of happening to me the same way, to break the vibrochen and to stay who knows where in the field... discouraging! What is the value of the description on the official website? This engine is not just a new evolution of diesel models - its a revolution! Its the first time that a diesel engine with horizontal roller mounted is installed on a SUBARU BOXER DIESEL... the revolution lies in the fact that it does not last (while other manufacturers guarantee these km) more than 200,000 km. The answer I received from the representative was that I did not document myself before, I did not know what I was up to! The guarantee is 200,000 km, which she does not guarantee “and we All the owners had to change their engines or give them old beasts, losing money!” I would have liked to have sent a letter of appreciation to represent Romania or to Europe or directly to Japan (where it is impossible) and to express my gratitude for having this brand and the joy to lead it but I have spent More time in repair centers than to use it, but it seems that things will not stop here, as it is already compromised. I would have liked this mail to be sent directly to Subaru Corporation, the Customer Consumer Division, or in the worst case to the Romanian authorities, not to you, but no email address is available for you. Japan and send to the Romanian representatives, proved to be equal to ZERO. If you can help me with a Subaru Corporation mailing address, Customer Consumer Division, to find a compromise solution.

I am writing in concerns of an issue I had with my 2005 Subaru Legacy Outback wagon H6 LL Bean addition. I have owned this vehicle since October 2005 and drive it nearly every day, so I know its behavior. On December 18, 2014, the day was clear; there had been no rain or snow that week. The pavement was dry. At the point of the issue I was in stop and go traffic, thus had used my brakes at an average of 12-18 times since I had left the house that morning. Traffic was maybe moving at 20-25 miles an hour, stop and go.At one point I went to apply my brakes at a normal pressure and they started to pulse in the anti-lock fashion. The pulses were EXCEPTIONALLY LONG, between braking (pulsing), nothing like I had ever experience before with this car or any other vehicle. However I kept my foot applied to the brake and did not try to pulse it myself. Before I was able to get the car stopped, it hit the car in front of me. I had about 1 and + car lengths between us, again only rolling and absolutely could not get the car stopped. The collision was not hard enough to deploy the airbag. The 2012 Ford Escape in front had nearly no damage to the rear bumper; however due to the placement of the Fords bumper to my grill, my repairs were $5,534.67.I have filed a complaint with Subaru, although since my insurance does not have the means to access the electronic information on this make of car for the information on the day of the accident (very Convenient for Subaru), they are unable to proceed with a claim with Subaru as they have no proof. Now Subaru says without the claim coming from my insurance company - that they have no reason to investigate my claim. I have filed a complaint today with the National Transportation Division in order to try to get someone to check this out. I have investigated this issue and found that others have had it as well. As many I have found have disconnected the Subarus ABS system. I also found YouTube videos on how to do this. Others on certain chats say they do not want to disconnect because it would void their warranty. I find it sad that people feel better disconnecting a factory installed system for their safety. I am scared that this will happen again. If something happens to me - who will get the claim then? I do not trust the ABS system on my car.

My girlfriend bought a Certified Pre-Owned 2013 Subaru Outback from Kendall Subaru in Fairbanks in December of 2013. Within 1,000 miles of purchasing the vehicle the oil light came on. We brought the vehicle back to the dealer with the complaint of oil consumption. They told us that a quart of oil every 1,000 miles is Normal. But they would conduct an oil consumption test. Their test showed that the car was consuming a quart every 1,000 miles. Subsequently the oil light has come on 3 times. We called Kendall again and the service manager said this I did speak to one of the Subaru mechanics back there. And he said they are designed a bit differently from other vehicles. And he used the term the crankcase doesnt quite hold the same amount of oil as other vehicles. He compared it with the Toyota. So he said yes you would burn a little more oil faster because you just dont have the amount in the crankcase that other vehicles may have. When you come in I would ask the advisor to please let a mechanic explain it to you, because when he explained it to me it totally made sense. You have got to be kidding me? Do they think we are that stupid? I have the recording of the service representative on my phone. People need to hear this. We are talking a 2 year old car with 22,000 miles on it!

When I bought my 2014 Subaru Crosstrek, I thought I bought a car that I would keep to over 200,000 miles. With a noise in the rear, my car went into the Subaru dealership in NH to be checked. Lo and behold the news received today was the transmission is gone and the rear wheel bearing needs to be replaced. While I am thankful I bought the extended warranty at the time of purchase, I cannot understand why a transmission would have to be replaced at 65,000 along with the rear wheel bearing. Needless to say, I will be trading in my 2014 Crosstrek before the 100,000 mile warranty expires.

Bought a 2014 Subaru Outback from them that was a Subaru certified used car. I’ve had nothing but issues with it. I reported to them that there was a loud screeching sound intermittently the day after I bought it. They said they drove it and didn’t hear anything. I brought it up multiple times and they said they inspected everything but couldn’t find an issue. Brought it in for the same reason recently and they called back and said that rust on rotor made grooves in the brake pads. I asked if they could replace just the brake pads and they said no we have to replace the rotors. I wrote their service manager asking for the $65 inspection fee to be waived and honestly I want a full refund for the work. $550 for rotors that I didn’t need or want is ridiculous and I’m not sure its legal. The rotors cost around $70 each and the brake pads $20.

Bought a 2015 Subaru Outback 3.6 on Jan 2015. Never had a car like this before. To think that they supposed to be reliable. On its 30 month or about 40k miles the engine went dead, on a warm morning weather. Attempted to jump start but to no avail. Road service responded and attempted to jump start but unsuccessful. Finally towed to Bill KOLB SUBARU, ORANGEBURG, NY. BATTERY AND MASTER FUSED CHANGED. Gregg of service dept said, maybe an interior light was left on. But could not be, once alarm was pressed it shuts everything off. Charge - $524 - 180 for battery and 300 for labor for finding the problem - a blown master fuse. Were supposed to be computerized now but it took them 3 hrs to diagnose the problem. Im very very disappointed with Subaru. Thinking of trading it off before it act out again in peculiar situation with my entire family on it.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

I just bought a 2007 Outback in December of 2015. The car had just over 68,000 miles and was immaculate on the inside and out. The engine looked superb and it drove like a dream. 2 weeks after purchasing my new little dream, (now nightmare) it started to overheat. I took it to my mechanic who inspected it and came back with list of problems and these are just to name a few: rack and pinion (aftermarket) had been replaced and was again leaking; stop leak in the coolant system; leaking all kinds of oil underneath the car. My mechanic explained that the previous owner had to have known about the coolant issue because of the stop leak in the radiator. End of the story - the overheating issue has gotten worse (much worse). Despite our best efforts to buy some time, the head gaskets must be replaced and 71,000 miles. I am utterly disappointed with the lack of integrity from the person that sold this car knowing about the issue and making it my problem to deal with. And equally as disappointed by the poor design and horrible issues with the head gasket and Subaru engines. The worst part is what stop leak does to an engine. DO NOT put stop leak in your engine if you are experiencing the overheating issues - chances are, it is only a matter of time before the gaskets blow. Save your engine and get them fixed. I will never buy another Subaru.

I purchased my first new car in July 2014. I test drove a lot of cars and the Subaru drove the best so I purchased a 2014 Outback. My last two vehicles, I purchased used Toyotas with low mileage and paid them off. I still own and love my Tacoma. I took the Outback to California from New Mexico. I visited friends and drove Highway 1. I was enjoying my road trip and after 3,000 miles, the oil light came on. I immediately pulled over and checked the oil and it was low. I put a quart in, the light went off, and I headed for home. I called the salesman that sold me the car and asked if there is a break-in period I did not know about. The salesman told me the car should not use that much oil and to bring it in for an oil test of 1,200 miles. I did so. At 1,200 miles, I called the dealer and was told nothing was open for two weeks. I took the car to another dealer in town and was told they had to start their own oil test after I was told on the phone by the other dealer the consumption test could be completed by any Subaru dealer. I start a new oil test with this specific dealership. I park the new car and drive my Tacoma to work. During Christmas, I took the Outback to Texas on a road trip. I drove the car 12 hours to and from my destination. Plus a week of all over the state, a few hours here and there. On my return trip, the oil light came on again. I put a quart in, the light went off. I called the same dealer and took the car back. I far exceeded my 1,200-mile limit and the girl checking me in scolded me for putting oil in and said I would have to start a new test. This made me angry and I started to get curious about the runaround. I lose my temper and tell the dealership if they dont fix the problem, they can have the car and Ill stop paying for it. I did not purchase a new car to keep spare quarts of oil in the back. I call for the service manager and he tells me we should have done better. He did not have an attitude like the girl at the counter. He told me Subaru will not do anything unless I complete the oil consumption test to their specs. He told me the manual states that the Outback uses a quart every 1,200 miles. I started thinking about that one. If the 2.5L engine holds 5.1 quarts, uses a quart every 1,200 miles with recommended oil change is at 7,000 miles, I am negative oil at oil change time. Again, this does not make sense.I go online and Google it. The first page is full of Subaru oil consumption articles. I had no idea that my problem is a universal problem and that a lawsuit was filed against Subaru for oil consumption and defective rings. Now I understand the runaround. An article in Motor Trend states Subaru dealers are telling owners that the oil consumption issue is normal and that normal usage is 1 quart every 1,200 miles. But with a new vehicle, this kind of oil consumption is definitely not normal. Owners who are experiencing excessive oil usage can take their Forester, Outback, Legacy, XV Crosstrek, and Impreza models in and ask their Subaru dealer for a consumption test. They will then change the oil free of cost, and ask you to come back in 1,200 miles. If the oil usage is over their acceptable specifications, they could replace the piston rings. The Outback performs beautifully. I purchased the base model 6-speed standard. The Outback is roomy and pleasure to drive. Unfortunately, I now have to convince the dealership to fix the problem. I did not purchase a new car thinking the rings would be defective and the engine must be rebuilt. The car consumed oil on long trips with the cruise control set at 73 to 83 mph driving for 12 to 14 hours straight.I will not take a trip like that for another six months. I will park the car and wait for the next road trip. I also want to make note that on my first road trip, the Outback got up to 28 miles per gallon on the highway. After the first oil light incident, the car gets 23 miles per gallon at best. I am very upset with Subaru. I will be paying for this car for the next five years. I will be driving my trusty Toyota Tacoma 2.7L 4-cylinder with 179 thousand miles on it. The Toyota is not as comfortable and does not have all the bells and whistles but has never used oil and gets 26 mpg. My first new car at 46 years old and I made the wrong choice. The hassle with the dealership, I wish I could give the car back and spend my money on a Toyota.

I have an Outback...It is a fantastic car. Lots of room and no major blind spots. It has the power needed for highway driving and passing. A feature many miss is the luggage rack with the crossbars built right in! Helps the aerodynamics for fuel consumption which by the way is very good. It is interesting to note that the outback has more towing power than the Forester. The only dissatisfaction with Subaru is their packages - confusing and not always making sense.

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

Purchased a 2014 Subaru legacy in April of 2014. Car has every thing but the nav and eye sight. I have 17000 miles and have no problems at all, love the awd and for a 2.5 litre it goes pretty good. It is my first new car and would recommend it to anyone. I am 6.6, 220 and it fits me in. I have two kids and they love it. I am a chevy man and finally went Japanese. It is great on gas, handles well, and looks great at 30k - you cannot beat it. Lets face it - every thing breaks but these subarus are great. Buy one, you will not regret it.

Purchased a 2014 Subaru Forester because of Subarus good reputation. To my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. At my first oil change the Subaru mechanic told me this just happens and I have to keep an eye on it. That sounds like garbage to me when talking about a new car. Im angry I switched to Subaru, never again!

I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000 km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these first 10,000 kms. Use it mostly for commuting. I am pretty disappointed with Subaru, expected more. Customer service said that this was not a quality issue... first and last Subaru I will ever have.

I purchased a new 2011 Subaru Forester in May 2011. In June 2013 I had it in for its 30K mile check up and the engine was leaking oil. It was the camshaft. Took it to the dealer, they said it would be repaired under warranty. They had it for 2 weeks, said it was repaired and all was well. About 2 months later, the symptoms of the camshaft leak started again, so I took it back, they repaired it and said all was well. In Dec of that year at about 37K, the car stopped starting. Guess what it was, the Camshaft. Took it to the dealer, they put shims in and said it was a known issue so it was covered under warranty. They gave me the car back and about a week later I get a call saying the parts they ordered are in. Im thinking what parts, the car is fine. It wasnt they had to replace all of the gaskets and some of the pistons due to improper wear and performance. I feel as though I rent this car from the dealership. Its only driven occasionally (about once a week) with the exception of the winter (I live in CO which is why I bought it in the first place). It has also had trouble with its fuel gauge and now the battery. Not only will I NEVER buy another Subaru, I wont recommend them either. Subaru knew about these issue and sold the car anyway without correcting them, they just put out service bulletins. What a SHAM and a LEMON. Seriously, NEVER AGAIN.

CVT transmission failure. 9,597.70 plus tax for repair. Driving appx. 40 mph. Car shuddered, dash lights come on and car stalls. Took to dealer. Needs new transmission and torque converter. Car just past the extended warranty that Subaru offered. Subaru has known about this problem for some time... it is definitely a safety issue and the car should be recalled. Contacted Subaru headquarters with no success getting them to help with repair cost. Repairs should not cost as much as blue book value of car. I bought a Subaru because of years of hearing about their stellar reputation.

I have owned Hondas, Mazdas and Saabs and there is no question that the Subaru Outback is the most uncomfortable and annoying car I have ever owned. I just traded it in after only 2 years, and I am so relieved and thankful to have gotten rid of it. Just so that you know the importance of this, I always keep my cars 15 years. I have never, ever in my life traded in a vehicle. I usually keep my cars for 15 years and then sell them to a private party for a couple thousand bucks at the end, usually b/c they are in such great condition. I am writing this because I want to help others avoid making the same mistake I made, a very expensive mistake.I had a 2014 Subaru Outback, the Limited version, with the 2.5 engine, auto transmission. I was interested in this car because I had always heard how great Subarus are and I wanted a comfortable and larger car that was dog-friendly. I test drove this vehicle three times before I bought it. ***None of the issues listed below are either evident during a one-hour test drive, and/or become annoying until you have driven the car for a few months.*** I recommend that you ask for (at least one) day-long test drive of any Subaru, especially the Outback, before you buy one. Heres why I got rid of this car (NOTE: All of the issues below I addressed with the dealers and they told me this is all normal behavior for these cars; also many of these issues are common complaints from owners):Worst transmission in the industry. I do not know how anyone can stand to drive this CVT transmission day in day out. I had an automatic. Imagine stepping on the gas and the car feeling like its about to choke, like the transmission is failing. It is especially bad when the car is cold. I did not notice this during the test drive. I believe you have to have a few thousand miles on the car, and/or be in normal traffic or driving conditions to understand how bad this transmission feels. Rough, choky, sputtering doesnt even begin to describe it.Worst A/C in the industry. When you are in Arizona (or DC or Florida or anywhere where it gets hot) and its 108 degrees, the last thing you want is a car that doesnt cool. The A/C on these cars STOPS COOLING when you step on the gas. Dont believe me? Put your hand in front of the A/C vent and step on the gas. The A/C keeps blowing but the air is warm. Ridiculous. Worst seats in the industry. If you have even the slightest back problems, do not buy this car. Also do not even think of long road trips in this car either. The seats will kill you.Worst handling in the industry. Speaking of long road trips, another reason why you will not want to take long trips with this car is the fact that the car wanders on the road. You are fighting with the steering wheel constantly to stay in the lane. Yes, again, all this is normal behavior for this car, according to several Subaru dealers. And this wandering is among many issues with steering/handling that people have complained about on this forum, with little to no resolution. I rented a Ford Escape last weekend and I was shocked at how well that SUV handles, compared to Outback, which costs $10,000 more. (The Escape has other negatives, however.)Worst infotainment system in the industry. If this is important to you, keep shopping. DO NOT buy this car unless you get the navigation, which comes with a big infotainment screen. Otherwise you will be dealing with a tiny little screen that is smaller than your phone. If you have an iPod or a USB drive full of songs, good luck trying to get the Outback to play the songs, or specific songs. Want to find Dave Mathews Band? The song search is pretty much impossible. The Bluetooth is crackly and terrible (another common complaint). The audio sound is awful, but I know nobody buys these cars for acoustics and audio sound. Speaking of sound, also, the car is very very noisy, but I know no one buys these cars for the soundproofing either.Worst backup camera in the industry. The resolution of the camera is so bad, I dont know why they bothered with the backup camera to begin with. Dont expect to see much of anything from that camera if its raining. Worst auto body in the industry. When I go to Costco or whatever, I park my cars away from other cars, in the farthest space possible. Thats just how I roll. And yet this car already had several door dings and chips and scratches. The exterior paint/metal will not last 15 years. In fact, it looked like junk after only 2 years. The Subarus are also no match for bird poop or tree sap; both had already damaged the hood.Horrible fuel economy (I never got more than 19.7 mpg) despite being a supposedly green automaker. I only did city driving, but thats what I got. Also, the major reason why I did not buy the larger 3.6 engine is because I did not want to buy a gas guzzler. But in fact the 2.5 is also a gas guzzler. So I ended up with a really slow, under-powered car (read: zero pickup off the line) that guzzled gas.I do have two good things to say about this car. A, it doesnt require premium gas. And B, it has excellent resale value (because I guess theres a lot of people out there who dont care about the above-mentioned things and just want a car to haul stuff uphill or in snow). If your only interest is having a very basic AWD hauler, then this may be the car for you. If drive quality, comfort and fuel economy are important to you, arrange for full-day test drives, preferably several of them, before you buy. I feel like Subaru, especially with the Outback, tries to market itself as a step above other compact and intermediate SUVs. They should give their marketers a raise, because they sure conned me. Hope this helps someone avoid making the pricey mistake I made.

I was sold on Subaru after spending time in Colorado, Wyoming and Montana and seeing so many Subarus on the road. I traded my LR3 for the Crosstrek. Small, simple, sporty little car. I had been drawn in to the commercials selling love and tradition and warm and fuzzy emotions. I was told at purchase that the powertrain/drivetrain was lifetime. Besides the incredibly loud road noise and lightweight size of the vehicle it got great gas mileage. It was easy to zip around town and fit in any parking space. The look was sporty and cute. At 58000 miles both rear wheels had bearings go out, the alternator had to be replaced, the battery had to be replaced and I had just put new set of nice tires on it. Contacting dealer I purchased from I was told all under warranty except for battery. Upon taking to Subaru, told nothing under warranty. When purchased I was told this car would hold its value like a Jeep. I traded it yesterday and I owed 18577 on payoff and multiple dealers valued at 11,000. This was the most costly vehicle I ever owned and the most stressful. You do not want to drive near large pickup trucks or 18 wheelers. I was suckered in like a Hallmark card on a cold winter day.

Can describe this car in two words: HATE IT. The driver seat is so uncomfortable Ive bought a cushion and even that doesnt help (aside from now pushing my head up against the ceiling). There is something in the seat bottom that pushes on the nerves right below my buttocks that make my butt and lower back scream in agony. Unfortunately on a test drive you dont find this out and sitting there for longer than 15-20 minutes it soon becomes very apparent. This makes being in the car torture. The other thing is the EyeSight. Great safety feature set but it is really super annoying to hear the damn car beep for one thing or another that it is warning you about. It does this constantly. You can turn off all of the features, but then why pay for this expensive option if you have to do this? They need to have a better way of informing the driver like Cadillac uses with a seat vibration. Also the window lock feature (a must with kids) is so ass-backwards. If you activate it, none of the window controls work including the drivers controls! You have to unlock it, do a window, then lock it again. Other cars the driver controls continue to work. So stupid. The Starlink feature is also convoluted and has so many apps and functions with menus and submenus that you need the EyeSight working because you cant drive and work the thing without seriously having an accident. Talk about distractions. And even though it is keyless entry and push-button start, it does not have a remote start function, not even as an option which extremely odd as pretty much every other manufacturer that has this type of system does this, and the door locks are from 1980 because you cannot program them for any option at all. They dont lock when in gear, they dont unlock when you turn off the motor, and they dont lock when you walk away. I am constantly leaving the car unlocked while driving and the places I drive thats a real safety issue. Remembering to do this on a car that is rich in features is a bit mind-boggling. I thought I was buying a good car, but after reading all the issues other Subaru owners are having I seriously want to dump this POS car tomorrow and Im not too impressed with the dealer because buying this new it took them 3 weeks to schedule me in to fix a fog light defect. Great way to welcome a new customer! So based on my experience and reading what others are going through I will never buy a Subaru again. Terrible, terrible car.

Brought our 2012 Forester Touring to the dealership recently, as the transmission seemed to be having issues between 2nd and 3rd gear. First trip took 2 days and a reset of the transmission to learn mode. This actually made the problem worse in our opinion. We brought it back, and it took a week for them to agree to replace the transmission, after different attempts to fix it. The vehicle only has 27,000 miles on it, and the transmission needs to be replaced? Something isnt right here.On a different note, we lease our vehicles, but no more Subarus. Chase is actually Subaru Motors Finance, and they could screw up a one car funeral. We had several issues with them, from double charging for property taxes to charging extra monthly payments. On average it took 5 - 9 months to get these issues corrected. Between Chase and what I am seeing for deteriorating quality from Subaru, Ill be taking my business elsewhere in the future.

With - 28 C in Ottawa today, it was not surprising that my car did not want to start. The dealer could only suggest calling their emergency roadside assistance service 1-800-263-8642. After punching several options on my cellular phone, I was put into a waiting line and after 45 minutes, I could no longer stand their stupid music and I cancelled the call. Thanks to my personal battery charger, I solved the issue. The car runs nicely but Subaru fails on the service aspect.

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

My car, a 2010 Subaru Legacy 2.5i, has stalled for no reason at stop lights, accelerating around 45 mph, and also slowing down to get to a stop light. All of these stalling have happened a few months after the ECM upgrade was done to decrease winter emissions it was a nationwide recall for the engine model 2.5 naturally aspirated. Each one of these times, the engine sputters and shakes the car and then stalls completely. Im completely motionless for a while. I restart the car multiple times and it just shuts off. This happened to me all three times but the last 2 times happened where I lost the engine and temporarily, electric! I had no brakes, and no power steering.The first time it happened, I almost rolled back into traffic but I kept turning the ignition and I got the power back on long enough to push in the e-brake. The most recent time this happened, I blocked up the right turning lane onto a moderately heavy traveled road. I tried to restart the car 6 times and it would turn on and quickly stall. The first time though, I was able to move the car to the right lane instead of in the middle lane while it shook the whole time.They have been absolutely no help to me other than telling me 2 of the 3 times it has been the cam sensor and they will replace it, which obviously isnt fixing a ** thing. The one time it wasnt, the came sensor was when they stated that they found no problem at all. They claimed to have driven it 140 miles and no problem. The very next morning I drive to work and on my way back from work, it stalls for the 3rd time. From Subaru to my house and to work is 8 miles, going back home is about 3.My problem is, the one time they were not able to find a problem, they drove a car for 140 miles without any problems but 11 miles later it happens after the dealer had possession for it for 8 days. I know I dont qualify for the lemon law, but Im trying to think What the ** can I do, the law is not really on my side because Subaru will not buy the car back from me no matter how many repeated problems it has. If anyone has or knows anyone that has a problem like this, please re-post on this forum. Im wondering if this is just me or if there are other people dealing with the same thing. If so, I am looking to combine forces. Because I have no faith in this car and that it cant keep me safe at anytime or anyplace on the road.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating the air struts installed on my vehicle were determined to be the problem. Well... thats weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what. Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, Good luck, that isnt our problem to deal with. I cant drive my car without having any drivability issues and I am currently looking at my options because I cant afford a $2000-3000 bill for a problem I didnt do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. Ive been a loyal customer for 10 years but this will be my last Subaru I ever own.

We have been loyal Subaru customers for 20 years. We have always kept our Foresters well maintained and garaged. However, I can say that after the head gaskets going bad at 77,000 in our 2010 Forester we will never buy another Subaru again. Our last Forester did not have bad head gaskets until nearly 200,000 miles! After rounds of discussions with Subaru, they are only offering $1,000 toward repairs. Apparently this is a good deal from what I have seen them offer other customers with similar issues. Ridiculous. We will still be on the hook for repairs that equal half the cost of the vehicle. I am waiting on a class action for this issue. Subaru, you are losing your loyal customer base!

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

We bought a 2012 Subaru Forester because of their reliability and safety. We bought it from a dealer used with only 114,000ish miles on it. After one oil change it now has gone through 2.5qts of oil in half of the oils life. After calling Subaru they said that there is nothing they can do to fix the problem without me paying several thousand dollars because it has more than 100,000 miles. This is completely unacceptable! I have been a mechanic professionally for 16 years and the last time I had a customer that had a vehicle that went through that much oil they blew their engine. Subaru needs to man up and fix this issue and fix it correctly, no band-aid on a bullet hole.

I bought my third new Subaru last fall and noticed the drivers seat shifted forward and back about 1/4 in each direction. Every fast stop or start you notice the seat and your body shift slightly. I took it in the first time and the dealership said that it was within tolerances. On the second visit after contacting Subaru corporate they told me that I had the seat too high and that had I lowered it the movement would stop, but they were going to replace the entire seat anyway. I waited for 3 weeks until they finally told me to take the car home until the seats come off of national backorder. The third visit they replaced either the seat back or the entire seat depending on who you speak to, but the seat still moves even if it is lowered. More calls to Subaru corporate to finally be told that the movement is within their tolerances. I told them I would never buy another Subaru and they were okay with that. They dont seem to care about the quality of their cars any longer and dont seem to care if they lose customers forever.

Purchased a 2014 Subaru Forester because of Subarus good reputation -- much to my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. Also, the Bluetooth does NOT work and has not worked properly since the beginning of time. Very dissatisfied and will NOT purchase from Subaru again. BUYER BEWARE!

I bought STARLINK at a promotional price when I purchased my Outback. I received an email saying it would auto renew unless I called to cancel. I called to cancel because it was too much money for something that I had not used even once. I was told I would lose the last 45 days of service unless I called the day before it renewed. Really? This must be the only company that can’t figure out how to cancel auto renewal and fulfill the remainder of the paid contract. After having that conversation and canceling because I don’t want to deal with a company that can’t figure out how to fulfill a contract and cancel a renewal, the agent offered me the service for half off. Why not just offer this in the first place? If I hadn’t been so angry that I was losing the last 45 days of the contract I probably would have paid half price. Oh, he did give me a refund of the unused (forced out of) promotional price—$5.00. Really too little, too late.