Returning from a long trip late Oct. 2016, the oil light came on with over a thousand miles left to go for the next scheduled oil change. Added a quart of oil to get home and after contacting Subaru Customer Service took the car to Tucson Subaru, AZ for an oil consumption test. At the first part of the test, engine is checked for external oil leaks, oil level sensors to be in working order, and complete oil and oil filter change is performed. After 1200 miles, you return for the second part of the test which is to check oil level, add oil if necessary, and determine amount used. If a third of a quart (10.7oz) or more is consumed, engine deemed to be using excessive oil and the short block is replaced. My car is still under powertrain warranty.Here is the problem: First part - the crankcase was overfilled (I personally checked and oil level was over the full mark on the dipstick by well over 1/2). Second part - the crankcase was filled to the full mark on the dipstick. (Again, I personally checked) Result - Very small amount of oil consumption. Engine deemed normal. If you look at the first invoice findings (see attached) it says 1.2qts low, add the 1qt when oil light came on during trip and that equals 2.2qts consumption in approx 6500 miles. At that rate, the 1200 miles test should have been 0.406qts consumed. Well over the one-third quart criteria. How can anyone determine oil consumption in this manner? My common sense tells me to fill the crankcase with a pre-measured amount of oil in ounces, drive the prescribed 1200 miles, return for a measured oil drain in ounces, the difference is the amount of oil consumed. Cars are not cheap nowadays. The manufacturers and dealers should stand behind their products, customer satisfaction and not put the bottom line $$ first.Are dealers mandated by Subaru to test oil consumption in this manner in order to save money?Is the dealer too irresponsible to do things correctly? Either way, it is very disappointing and frustrating to say the least. My daughter owns a 2014 Forester and has been having oil system problems as well as numerous other issues. I for one, and probably my daughter as well, would not recommend Subaru vehicles to anyone and definitely not consider buying again. In my opinion, Subarus perceived reputation is just that, perceived and not a reality.

The Subaru Outback 2010 has been trouble from day 1. Constantly worrying about what will happen next. Uses oil, all lights replaced, AC and radio quit working, torque converter, and on and on and on. Worst car I have ever purchased by me or anyone in my family.

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

Would we purchase another Subaru Crosstrek? Would we purchase any Subaru vehicle again? No! Our 2013 Subaru Crosstrek XV has been a disappointment in several areas. First, the fuel mileage is nowhere near the manufacturers claims. Subaru base their highway fuel mileage estimates on 55 MPH. So if you are on flat ground, doing 55 MPH, with no headwind, then you might get the 33 to 34 MPG that they claim. But, if you are like me and drive at the posted Interstate speed of 65 to 70 MPH (or drive about 5 MPH above the posted speed limit) then your actual highway mileage will be in the 27 to 28 MPG range. Now if you add in hills or mountains, your fuel mileage will drop to 24 to 26 MPG.The worst highway mileage we experienced was out in Kansas on Interstate 70. While driving 80 MPH into a headwind, our actual fuel mileage was 18 MPG. The rolling hills of Kansas, combined with actual highway speed and headwind, will ruin any claim of good fuel mileage. There is no way that the Subaru Crosstrek will get the claimed fuel mileage in actual real life driving conditions! Any type of sand or small rock will damage the vehicles paint. When compared to our 2008 Honda Civic, the 2013 Subaru has a horrible paint job that will not last. The interior of the vehicle is cheap and wont last. The plastic is cheap and very light duty. The vehicle has a rattle that has never been found. The fabric on the seats frays easily and is also cheap. While vacuuming the carpet, I found a tear. Our Honda Civic has a higher quality interior - and that isnt saying much!Our Crosstrek began using oil and the consumption was so high that Subaru did a Short Block replacement. In other words, we had to have a new engine put in before our vehicle had 35 thousand miles. The Boxer engine is very poorly designed and despite so-called improvements, will not give you good fuel mileage (see above). For example, before you purchase a Subaru, you better walk out to the service department and look at how much the dealership will charge you to replace four spark plugs that cost $25 at the most. In fact, you might want to look at how much they will charge for recommended maintenance schedules. You will discover that owning a Subaru is very expensive. You are paying a premium price for a mediocre vehicle that is below average in quality. If you want a quality vehicle, then dont buy a Subaru!

Our vehicle is three years old, and we have replaced EVERY light (turning signal, headlights - high and low, running lights, all of them) on the front a min. of three times. There has to be something wrong, but the Subaru shop gives us some lame excuse like we got oil from our fingers on the bulb when changing it, even though we told them we were very careful and didnt. So we let them change the next one, and it didnt even last 5 months. I am ready to get rid of this car just because of the lights. I have driven cars before for ten years and never had to change a bulb and this one I change bulbs more often than I do windshield wipers.

1999 Legacy - This is my third Subaru and I take excellent care of it. The drivers side window release is broken. I have been told by your Olathe, KS service department that it will cost close to $300.00 to repair it and I am extremely dissatisfied with that outrageous charge.

For a long time, I wanted a Subaru Legacy car, being fascinated primarily with the reliability of the Japanese cars and also with this brand (studying the history of the brand, the beginnings, the technology, ...) and now I managed to buy one In second hand (because I could not afford a new one, though, with that money, I could have bought another car brand almost nine). I took it from a known, serious person, knowing the history of the car. Its a Legacy, a 2008, 2.0-liter, 150cp diesel boxer that has 220,000 km. Series: ** / 2008. Nr. Identification: **. Engine: Tip EE 20; Series **. I was glad that the person she bought her took care of her, he invested heavily in her (at that moment thinking he was unlucky), but it seems that bad luck continues to me and not only, But to all who have this Subaru model; After I was interested in the Romanian specialty forums, I found out that all the owners of this model are talking about a serious problem with this type of engine and even if it had a proper use and proper maintenance, none have ever reached More than 200,000 km without total engine failure. The mechanics say there is a fault in vibrochen, which breaks and it in turn destroys the entire engine block, and the whole engine becomes unusable. This is what happened with more than 90% of these market engines in Romania. I, even though I have not bought it for too long, have rectified the turbine, replaced an injector and it seems that I will have to replace the other injectors, including the turbine again (repair kits are not in Romania, as well The other parts, special mechanics, are no longer there, there is only one representative in the capital city of Bucharest and which does not represent the interests of the clients, let alone the authorities) and yet the engine is not heard at all and I am Afraid to go a long distance with her (I do not have the courage to leave the city), for fear of happening to me the same way, to break the vibrochen and to stay who knows where in the field... discouraging! What is the value of the description on the official website? This engine is not just a new evolution of diesel models - its a revolution! Its the first time that a diesel engine with horizontal roller mounted is installed on a SUBARU BOXER DIESEL... the revolution lies in the fact that it does not last (while other manufacturers guarantee these km) more than 200,000 km. The answer I received from the representative was that I did not document myself before, I did not know what I was up to! The guarantee is 200,000 km, which she does not guarantee “and we All the owners had to change their engines or give them old beasts, losing money!” I would have liked to have sent a letter of appreciation to represent Romania or to Europe or directly to Japan (where it is impossible) and to express my gratitude for having this brand and the joy to lead it but I have spent More time in repair centers than to use it, but it seems that things will not stop here, as it is already compromised. I would have liked this mail to be sent directly to Subaru Corporation, the Customer Consumer Division, or in the worst case to the Romanian authorities, not to you, but no email address is available for you. Japan and send to the Romanian representatives, proved to be equal to ZERO. If you can help me with a Subaru Corporation mailing address, Customer Consumer Division, to find a compromise solution.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

Im a fortunate purchaser, with an excellent vehicle. Im writing to show car ownership can be a cost-effective & worthwhile - on freeways, in city, but I put my miles on elsewhere. I enjoy driving, and testing limits, but do not recommend this to others. 2005 Impreza has 62,000 miles. People still offer to buy it. Most miles are off-road in Nevada, in some of the most unforgiving territory you can imagine. First, I had to learn to trust the car, then install survival gear. Its weakness is road clearance of about five inches. Dirt, dust and sand is ok, and the transition from this, to freeway speeds (85 mph) is most pleasurable! The true-as-an-arrow stance, the wide footprint, low CG, makes it a joy to drive. Interior noise is moderate, so I installed 500 WRMS of tunes. Fortunately, a deer hit 2 years ago didnt affect the ride. Kudos to Salmon, Idaho body shop. Not a penny spent at dealership for parts or repairs but I am meticulous with maintenance due to dust, silt, vibration, heat, cold, survival, and off-road abuse. I have a couple add-ons: K&N filters, a chip, several deep cycle batteries.Impreza has the 2.5 liter engine, very strong in all respects. MPG is mid-upper 20s, depending. Auto transmission responds well to normal conditions, may hesitate during a downshift if youre not familiar with gear ranges. Another complaint: There is no interior light in the hatch area. Groceries, well, you load in the dark. A last, big positive: Snow handling. AWD mean just that. With good tires, typical snowfall is managed very well. Ive never been stuck with M & S tires, in depths up to 2 feet of dry snow. Ive tried to characterize vehicle reliability, performance, and responsiveness in typical conditions. So wow, what a car, just had to share a good, accurate experience with you, with a mid-aged Subaru Impreza!

I would give negative stars if I could. My family has owned 3 Subaru vehicles because we believed their lies about it being a safe and reliable car. We have young children. Never have I entered a car thinking there is a possibility that the engine will suddenly die and then burst into a raging fire. It is a miracle I am alive. It is a miracle our 3 year old is alive. Subaru and their lawyers are only offering credit for a new car. Seriously? Never will we buy another Subaru. Buy a Subaru if you’re okay with dying and your family dying just by driving their car.

I bought a brand new 2013 Subaru Crosstrek in April of 2013. The first week I owned the car the oil light came on. I took the car back to the dealership and they advised it is just a break-in period, and it is expected. I found it a little odd, because I previously owned a brand new Nissan Xterra for 9 years, and not once did the oil light come on, nor did I EVER have to add any oil. Also, my brother-in-law, who is a Toyota mechanic, just recently advised me that a brand new car should not burn any oil and they should have replaced the engine when the problem was first noticed. Anyway, my vehicle now has 79,000 miles on it and I have had to add 1 quart of oil every 1200 miles. There are no signs of oil leaks anywhere. I just took it to the dealership last week to find out why I am going through so much oil and they told me that there was no oil in my engine. The oil light didnt even come on. So, the dealership advised they would need to monitor the oil. They put fresh oil in and told me to call when I drove it 850-900 miles so they could get me in to take a look at it. I called at 850 miles and they told me they could not get me in for 4 days. Well, that will put me over the 1200 mile limit because they have to check the levels between 1000-1200 miles. I advised the very rude service rep, Chuck, of the situation and he advised if I go over 1200 miles that I will have to start over, which means I will have to pay another $73 for an oil change and that just so conveniently puts me over my extended warranty of 80,000. So, either way I am screwed. I will never ever as long as I live buy another Subaru. And Southern States Subaru in Raleigh, NC needs to seriously hire individuals with better telephone manners and customer service skills. He would not work with me in any way. They are the idiots that told me to call after I drove it 850 miles and now they wont even get me in. Everything about my Subaru experience has sucked! I will definitely go back to Nissan when I buy my next vehicle.

I purchased the 2015 Subaru Outback brand new, the sticker says 33 mpg highway, I have traveled on the Highway in Kansas (flat, no traffic, no turns, straight highway), and get about 26-27 MPG which isnt even close to the 33 MPG they are advertising. I have emailed Subaru customer service with no reply. I have tracked my mileage and now have just over 5000 miles on my car and have averaged about the same the whole time. The rest of the car is fine.

Purchased my Subaru Forester in Greenwood, IN, a little more than three hours away from me. I didnt mind the distance because I thought I had found a good deal on a vehicle that I could depend on and would last me a long time. In the beginning of being a proud Subaru owner, I had all of my maintenance done at Gurley Leep Subaru in Mishawaka. When I brought up the excessive oil consumption of my car, I was told it was common for Subaru to consume more oil. They would always try to sell me unrelated maintenance whenever I was there. Eventually I stopped going there because I simply didnt like them. I brought up my oil consumption again at the new mechanic. They did a consumption test. Eliminating other causes, they determined it was something internal and were unable to perform the repairs because they didnt have the special tools unique to Subaru. So I went back to Subaru Mishawaka with the information.I took my car in as soon as I figured out transportation while my car was in the shop for the day. A shuttle bus to town was the only option Subaru provided for me. I received the call with the expensive diagnosis. Fortunately, I had added an extended warranty on my car when I refinanced. They covered some of the work. A new cylinder head gasket was the primary diagnosis. This time-they had a courtesy car for me. The tech was also kind enough to call and ask me if I wanted them to replace my plugs, wires, timing belt, ball joints, etc. while they were at it. He told me it would only cost me parts and not labor because they were already in there doing work, youll have a whole new setup under there. I agreed. I asked him about my sway bars. He told me they were fine. Ironically, this is one of the parts they told me needed to be replaced when I was in for my oil change.When I got my car back, nothing seemed different. I contacted Subaru again- I was told (again) that oil consumption was common in Subaru. I had a check engine light come on, I took it back to Subaru Mishawaka. They hooked it up to the machine, and said my catalytic converter starting to go bad. This was not under warranty. They changed my headlight and I was on my way. I returned to my local mechanic for maintenance. My car was driving funny and the light came on. The machine indicated I had a bad plug. I explained that I had recently had them change. The mechanic told me that it was the original spark plug to the vehicle, according to him, there is a marking on them when they come off the assembly line. This threw up major flags for me. I decided to go the Subaru Portage (which is just over an hour drive) and pay to have them check the head gasket to see if it was even replaced.I explained my situation, oil consumption, etc. They determined the head gasket appeared to be new. I returned for them to diagnose my car. They found another $2000 worth of work that needed to be done in order to stop the excessive oil consumption. The tech replaced: oil pump, crank seal, a/c belt, idler pulley, time belt tensioner, and PVC valve. My warranty was out by this time. I pick my car. I dont even make it through an oil change cycle and my oil light is on. I check my oil- nothing on the dipstick. I call Subaru Portage right away. I add oil as directed/ take my car back. They find oil pressure sensor and leak behind Lh camshaft seal front cover. I asked why this wasnt fixed when my car was in there 3 weeks prior. They did the repairs. I pick my car up again and AGAIN my oil is extremely low- I, again, hadnt even made it through an oil change cycle. I called, and went back.The tech wanted to do another consumption test. He wanted me to contact him in 1200 miles. During this conversation he asked me, what color is your exhaust smoke? What? I have no idea. I dont look at the back of my car when Im driving. My car has been here 4 times, and youre asking me what color my smoke is. I didnt understand this. He told me that I would either need to get a new motor or a new car. He didnt tell me why.I called him once my oil started getting low, which was before the 1200 mile mark. He restated that I would need a new motor or new car- that I wasnt leaking oil, I was burning it. I informed him Of this the very time first took my car to Portage Subaru. He said the piston rings sometimes go bad on these things, allowing the oil the slip through. So all this money that I spent fixing around the problem, I should of spent to pay off my car. Instead I owe on a car that is worth nothing. Instead, I have a car that failed to be dependable and last a long time. I feel that I was completely taken advantage of by Subaru.

My 2011 Forester failed a recent oil consumption check. I had it done because the warranty expires in May 2016 and my daughter had the same problem with her 2012 Forester that was warrantied by Subaru. I hope to have mine warrantied also. In my case though, the dealer has warned that I may be liable for all expenses since the interval between oil changes exceeded recommended milage. Reading Subaru message boards leads me here to Consumer Affairs to learn if mine and my daughters is not an isolated incident. I think not.

We found out today that our Subaru Forester at 60k miles has blown a Head Gasket. The repair is over 2k!!! With the other repairs, the bill will be $3,000. Now that they have our permission... I expect it to be even higher when we pick it up. Happy New Year... right? Upon researching this problem (after our shock), we saw many complaints about Subaru knowing these cars have this Head Gasket problem and yet they dont do anything about it. They let unassuming people pay good money for these cars and its tick, tick, tick.... until the HG blows. Then its $$$$$$$!Our car will be 7 years old in March at only 60k miles is a crime and total incompetence of Subaru to knowingly sell a car that has a reputation like this and that down the line, the owners will have to pay THOUSANDS to repair the car or junk it. We paid $21k for this car and I will never buy another Subaru because of this failure of this company to not fix the problem that has been going on for YEARS! I will discourage anyone I know from buying a Subaru from this day on. The ** & hype on these cars is just that--all false. Our dealer told us IT usually happens at 85k miles and I almost fell down. What kind of company admits they KNEW the whole time they were BSing you about buying this car that the Head Gasket will blow at a certain mileage? Furthermore, they said that our Head Gasket blew early! We have low mileage for 7 years. We take the car in regularly for service. Now we know the repair men know about this Head Gasket problem and no one at the dealer ever warned us.

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

I purchased a brand new 2017 Subaru WRX roughly three months ago. Upon immediately driving onward I was noticing a really bad smell shifting gears and I brought it into a shop nearby. I had the service manager come for a ride-along to view my driving habits and he told me it was OK and that the smell would go away. Now, a couple of weeks ago, I was noticing the gear was tougher to shift into first, and then eventually the gears werent selecting properly. Id be in gear 3 and itd say gear 2, and so forth. Also, the biting point became completely non-existent. I took it into the nearest dealership with only 7800 km on the odometer and the clutch was completely gone.I called Subaru of Canada about it and as they reiterated many times throughout the conversation, the clutch was not covered under warranty since it was a wearable item. The dealership also said it was due to driving error. Upon doing research into this, Im seeing a lot of the earlier models are having the exact same issue and its the highest complaint on record for the 4th gen wrx in both the 2015/16 models - that cant be coincidence. Anyways, Im having to fork 1000+ out of pocket for the expenses and more for the rental Im using since the dealership didnt have any loaners on hand.The lady I was speaking to even said the clutch will go out that quickly depending on driving habits but Im a spirited driver, at best. And theres no reason a clutch should go out in less than 10,000km. Hopefully this helps anyone think twice about their next big purchase, especially the wrx, to actually do some homework and check into any policies or warranty information. This is my first Subaru and probably my last.

We have owned three Subarus. The 2017 Forester being the latest. I was very excited about my new Forester until I was driving and it kept dying on me. Then a light showed up showing low oil, had only had the vehicle two months, called dealer they said bring it in they will check it out they stated nothing showed up about low oil, again two months later same problem while we were on our way to vacation again. Dealer said bring in. Same response, my husband talked to them and explained the other problems about it dying, transmission not shifting properly, rattling in motor. They told him to bring it in. They test drove it and told him nothing was wrong but did say they would charge us $95.00 an hour to fix it, now again same problems no response. The only reason we had stayed with Subaru is because we purchased a 2003 Baja and it has almost 300,000 miles on so we decided to buy another one in 2014. We purchased a Crosstrek. Had so much trouble with that car. Traded it in for a Jeep which by the way is fantastic, guess if we cant get my Forester fixed we will be trading it in also. Wondering if anyone else has had so much going on with their Subarus.

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

After contacting Subaru corporate I was given a couple of probable causes for the doink sound.The local dealership was also instructed to call me with a fix for this problem. It turns out that the navigation system has a setting that alerts you with the doink sound, if there is an accident or a traffic problem near you.The alert functions whether you have the navigation system on or not.The setting can be disabled by changing the alarm parameters in the navigation system.

I want this information to be sent to the International Export Division of Subaru in Japan, to its General Manager. I have a Subaru Legacy 2.0L SW LX year 1998. The material of the front brake pads of the car were very hard. Harder than the brake pads sold by your dealers in Peru, South America. You have placed my life in harms way many times because the car would not stop at low and high speeds. When I replaced the brake pads, the car stopped adequately. Recommendations: Watch very carefully your personnel that work in your quality department like a hawk, better fire them and replace them with a new crew. Your biggest dealer in Peru, Indumotora Subaru, is doing a very lousy job with its customers. I recommend you to kick their ** and make them work, if not look for another dealer that can attend the customers in an appropriate way. All your brochures talk about the outstanding security of all Subaru cars, do something to maintain this remark.

Damage to our 2012 Subaru Legacy 3.6R Limited - When my wife was backing out of the garage, the transmission jerked and caused the vehicle to graze the workbench causing damage to the left front wheel well area. Though we took the vehicle back to the original dealership and they admitted several updates on the transmission needed to be done, Subaru of America feels this was strictly due to driver error and refuses to pay for the damages. There are many bugs on the computer from other consumers regarding transmission problems on this model as well as several others. But they will take no responsibility even though the repairs would be less than $550.00.

Subarus Mr. Shiro Ohta, Chairman, President and CEO of Subaru Canada, disappoints and his public relations personnel fall short in customer relations. In October 2014, I purchased a 2015 Subaru Outback. If the automotive review reports are accurate, I should enjoy a few years of worry-free driving. Notwithstanding that possibility, I have already decided that I will never buy another Subaru product. My decision has nothing to do with the product but with the purchase experience and the failure of Subaru Canada to address what I believe is a legitimate concern.When I ordered the Subaru car I was informed to expect delivery by the end of December. At the time, I advised the sales person that I had a pre-planned trip in mid-January and that I required a vehicle for that date. I was assured that would not be a problem. Sometime during the latter part of November I contacted the dealership to inquire on the status of the vehicle and was informed that equipment supply issues could delay delivery, pushing the arrival of the car to mid-January. I proceeded to adjust travel plans by cancelling half the trip. By mid-January, I was now informed that a January delivery was unlikely with a new estimated date around the third week in Feb. Finding myself in the position of having to rent a car, I informed the dealership that I would be back home for the last week in February. On the third day away from home, I received an email indicating the vehicle had arrived.While the dealership did what they could and have no control over the timeline connected to vehicle production, Subaru Canada could offer nothing more than to say, after the fact, that it was normal to wait 4-5 months for a car, when the dealership indicated a 2-3 month time frame. Misinformation from my perspective. Subaru has been enjoying a tremendous growth in vehicle sales and perhaps their production capabilities cannot handle the demand. Thats understandable. What is not understandable, particularly in consideration of their increased profits, is how they could simply dismiss my concern regarding the extra costs I had to incur for the ongoing changes in delivery dates by offering a take it or leave it apology. When they could have offered to pay all or a portion of the car rental or maybe offer another year on the warranty or anything to retain customer satisfaction, they opted to offer nothing tangible. As an aside, I once saw a sign hanging from the ceiling in the garage area of a car dealership which referred to the golden rule. Rule #1. The customer is always right. Rule #2. If the customer is wrong, read rule #1.In spite of two letters, with one being a registered letter to Mr. Shiro Ohta, my communications have received only a dismissive response from someone referred to as a Specialist, Social Media Communications & Customer Experience. I have purchased many new vehicles over the years from several different manufacturers. The professional excellence associated with the purchase experience is no less important than the product itself. The Subaru brand has not lived up to my expectations in customer relations and for that reason I just purchased my first and last Subaru product.

I have had to repair a leaking head gasket when car had 180,000 kilometers and also replaced back axle when had 160,000 kilometers. These were both very costly repairs. I am disappointed with Subaru and dont think their reputation is deserved.

We bought a brand new 2009 Subaru Outback in OKC just before moving to Colorado. We had no big issues with it until the engine blew at 57,028m. There were no engine or oil warning lights. The dealer said they would not cover the engine because we did not have all of our maintenance records. It was around $7k for the new engine. Not happy. Now, two years and less than 38k miles later, the engine is failing again. After the nightmare of the first engine mess, we kept excellent oil change records. The dealer says the engine is outside of its one-year warranty, regardless of our records. I took this up with Subaru Corp who graciously have offered me a $1000 credit on the repairs (a goodwill gesture) and the dealership has reduced the total repair cost to only $3800. So I have to pay $2800 for another engine. Is this how Subaru stands behind its products? Am I expected to replace my engine every two years? Not to mention it took them almost two months to get back to me with their decision. Meanwhile, we havent been driving the car so as not to damage it further. A huge inconvenience. Needless to say, I will never buy Subaru again and they will be hearing from our attorneys. There is no way this is normal.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

I bought STARLINK at a promotional price when I purchased my Outback. I received an email saying it would auto renew unless I called to cancel. I called to cancel because it was too much money for something that I had not used even once. I was told I would lose the last 45 days of service unless I called the day before it renewed. Really? This must be the only company that can’t figure out how to cancel auto renewal and fulfill the remainder of the paid contract. After having that conversation and canceling because I don’t want to deal with a company that can’t figure out how to fulfill a contract and cancel a renewal, the agent offered me the service for half off. Why not just offer this in the first place? If I hadn’t been so angry that I was losing the last 45 days of the contract I probably would have paid half price. Oh, he did give me a refund of the unused (forced out of) promotional price—$5.00. Really too little, too late.

Positives: Roomy interior. Excellent cargo space. Negatives: Poor fuel mileage. I think company overstated MPG intentionally. Touch screen disappears in direct sunlight. Uses oil badly. Poor radio quality. My first and last Subaru.

We own a 3-year old Outback with 37,000 miles on it. Since purchasing the vehicle, we have had to add a quart of oil between each scheduled service (about every 3,000 miles). The dealership tells us that is not abnormal due to the thin grade of oil (which was never mentioned when we were considering purchase of this Outback). It gets worse. In November, without warning, the car lost all power while waiting at a red light on an exit ramp off the interstate. Because we could not get the power back, we were unable to move the vehicle to the shoulder. While waiting for the tow truck, another car smashed into the driver side of the vehicle (hit and run). After months of arguing with Subaru of America, we were told that the accident resulted from the other drivers negligence (rather than because the car was completely dead on the ramp) and, therefore, Subaru was not responsible in any way.The Louisville, Kentucky dealership where we purchased the car finally examined it last week and reported they could find no identifiable problem with the engine. Therefore, the service department concluded there is absolutely no reason to expect this will ever happen again and suggested that we were overreacting because we fear this could occur again, without warning as before, and dont want to drive the vehicle any longer. Not surprisingly, when we asked to meet with the General Manager of the dealership to discuss our concerns, the response was that he was too busy to meet with us (but we could call him). And Subaru has the nerve to boast about its reputation for customer service. You couldnt prove it by our experience. It would be difficult for us to say that Subaru stands behind its product.

I bought a 2004 Impreza WRX from Grayson Subaru in Knoxville Tennessee , with an extended warranty with only 37,976 miles than at 41,890 miles. Major engine repairs costing $3152 than at 50, 052 miles, major engine repair costing $6,037.93 than an inspection of there work costing only $51.07 than at 58,061 miles. Needed a new turbo costing $1,600 than at 60,824 miles oil leak costing $845.09 than at 62,634 miles same oil leak costing $1,331.40, and now the car has had major engine failure again including the turbo. I change the oil when its needed between 3000 and 4500 miles. And now youre telling me its my fault . Can someone help me out for me to a good east Tennessee lawyer that can help me out to claim my money back from Grayson Subaru in Knoxville Tennessee?

2017 Subaru WRX. I purchased my new car out of state because the local dealer did not have the one I wanted. After 2 months of waiting I still do not have my title from Randall Noe Subaru. In that 2 months of time I have had my car to Ferguson Subaru 3 times for issues. The first was multiple rattles within the cabin that they needed the car 3 days to fix - Really?. The second was to change the oil at 1,000 miles to make sure it had clean oil for the break in period. The 3rd was to fix a stalling issue between 3,800 rpm - 4,800 rpm. The dealer first came back and said I overfilled the oil. The funny thing is they changed my oil. After they drained some oil out the car still repeated the same issue. After doing some research I come to find out that the WRX have had this issue since 2015 and they have a fix for the 2015 & 2016 but not the 2017. This is not real safe when trying to pull out in traffic or pass someone. The dealer tells me it is because otherwise the car would build too much boost - Not True. Well my car is not getting the boost anyone else gets out of their WRX so obviously something is wrong. It seems to me that the car is running lean and running out of fuel in that power band and if that happens enough I believe the engine will explode like a hand grenade. My car is a 2017 WRX Limited 6 speed car and has not been right since I bought it. I would avoid buying this brand of car until they can work out the bugs.

Engine Failure on 2014 Subaru WRX w/ 14k miles - To preface, I bought my WRX brand-new, less than 12 months back (Nov 13) with only 7 miles. Since purchasing, I properly broke in the engine, have had it regularly serviced, & have not made any modifications to the car whatsoever. Over one month ago, I was driving along on the freeway (cruise controlled in the fast lane @ 75 mph) and the engine completely ceased on me w/ no notice or unusual sounds. After taking it in to the closest dealership, I found that the small block would need to be replaced & that the reqd engines are back order for OVER ONE MONTH. 5 and a half weeks later, Ive yet to receive my car back after numerous broken promises & have found further issues with my car, including unexpected damages to the pistons/rods & a potential need to replace my clutch (which would not be covered under my standard, or additionally purchased extended warranty). With all of the issues that Im having - Im starting to believe that maybe Im not the only one... Anyone else having similar problems? What should I do from here? HELP.

I was disappointed to learn that Subaru would not cover the cost of replacing the engine in my car that is burning excessive oil. It currently has about 69,770 miles on it, but the oil burning started around 40,000 miles back in 2018. It was still under warranty when this problem started but it didn’t fail the oil consumption test, and we had a baby so my wife wasn’t driving it much. Then we had another, so the car was only driven some weekends, especially with the pandemic there weren’t many places to go. Fast forward to now, the past year and a half the problem is getting worse because I started driving it daily. I found out some engines have an extended warranty because this is a very common problem with Subarus, but since my car isn’t a manual it’s not covered. I called them a couple weeks ago, and after not calling me back when they said they would or emailing me I called again and and found out they agreed to pay $5,000.Who agrees to pay more than half unless they admit their engines don’t hold up? The customer advocacy manager who called me (she must be the CEO of Subaru because she doesn’t have a manager above her) just went around in circles with me while refusing to acknowledge that this was a problem in 2018. She didn’t say I was a liar but pretty much she said it didn’t fail the test then so just because the oil light came on and there was no oil doesn’t mean it was burning.. O.. Ok? Even though the problem started 20,000 miles before the warranty was up it doesn’t matter. Subaru did offer to pay more than half of the $8000 engine replacement, but even $3,000 is a struggle for us being on one income, with only this one car. Even 70,000 miles is way too low of mileage to have this kind of problem.It seems this problem is very common and this is all very disappointing. Even being on hold with them you hear recordings boasting about “the Subaru family” and how much they care. Well I must be the black sheep of the family. We loved our 2010 forester and traded it in in 2015 for This one. We still thought we would get a new one after this one but if we have to pay for a new engine 10,000 miles past the warranty because of a common problem like burning oil that started during the warranty period (there’s cars 20 years old that don’t have this problem) then no thanks.We will not buy another Subaru again, not so much because of the problems, because hey problems happen, but we will not buy one because they are not willing to stand 100% behind their products (only 62.5% apparently). The car was burning oil at 39,000 miles and they admit that but it wasn’t burning enough to fail the test. Now it’s burning 23oz every 1200 miles. For a 2015 with 70,000 miles. I know, ridiculous. So anyways it’s a little more sentimental for us since we loved the car, but if owning a Subaru means needing a new engine at 70,000 miles then we will buy a different brand, and I recommend you do the same.

I just bought a 2014 Subaru Impreza from Subaru of Burlingame 9 months ago. I never bought a used car before but I figured I would be safe buying it from Subaru dealership as is. I was so wrong. 17,000 miles later I have blown head gaskets about the car at 45,000 miles. It is currently at 60,114. After taking it into the dealership and being diagnosed I called Subaru of America right away, explained my situation. I had a Subaru representative tell me he was advocating for me but in the end they told me, Sorry not our problem. Only owned this car for nine months. I am devastated. I still have a very large loan on this car I’m paying for and have no car to drive. I’m going to do everything I can, to fight these people through social media platform, through the city of Burlingame, to anybody who will listen to me. This was my first Subaru and my last!!!

Very briefly. Loading suitcases on the roof basket on my 2013 SUBARU OUTBACK, I had to climb on the back edge of the roof, where I rested on my knees, and I even put a folded towel as to distribute the pressure. To no avail, the roof still gave up and got slightly bent. I am not a heavy individual at less than 180 Lbs. This particular model comes equipped with rails to allow the installation of roof baskets, and unless they expect that you load it from a ladder, the roof should have more strength. I can tap dance on my 98 NISSAN Pathfinder and the roof will not bend. I reported to SUBARU headquarters and they have declined any responsibility.

I bought an 01 impreza outback sport from where I work. Used. 143,000 miles on it..keep in mind that I fix cars for a living... This is the best car Ive ever had the pleasure to own and work on. When I bought it it needed both front axle boots, valve cover gaskets and steering rack boots. Now this might seem like a lot to the average person, but really its just minimal surface stuff.... The engine is an ej22 phase 2 2.2 liter.... Best engine subaru ever made in my opinion. Non turbo naturally aspirated... Once I fixed all the little stuff, I changed the oil and did a trans drain and fill 3 times...I drive 50 miles a day 5 days a week, so around 1000+ miles a month.... This car hasnt even shown any signs of dysfunction whatsoever.. Im sorry to hear that people are having problems with their subarus... My experience is much different. Drives great and mileage is 25-26 mpg on an 4eat automatic trans. Yes I have down upkeep ie, plugs wires cold air intake coffee can exhaust tires, but the car just goes and goes, doesnt burn oil, shifts smooth and starts up first revolution of the crank.... And this a used car with 3 owners and 143k. Maybe I just got lucky but its a much better than my 03 fx3 ford ever was! And mileage is better too! I wouldnt trade this car for anything...awd and comfort. It fits my life and style and my wife can put her cakes in the back. Mechanically this car is the most solid reliable car Ive ever had the pleasure of owning and working on. Parts are relatively cheap, in abundance, and I find that the design is way easier to work on than most I have to repair. I wish I had something negative to say about my subaru, but I dont. I will drive this car for as long as I can.

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

My 2012 Outback just got a new transmission after 75,000 miles. Im very dissatisfied. When I shift into park its rough, makes like a clunk sound. Makes me wonder how long this one will last!? Ill never buy another Subaru. Makes me wonder if it was done right? Of course they say its fixed and better!! What a joke! I think a bunch of us should get together and place a class action lawsuit.

2016 Subaru Forster is ok. But compared to the Rav4 it is not as comfortable. There is not enough heat in the winter and the cabin floor needs more installation.

Bought the car 1 month ago, already in the shop with check engine and electrical issues. Hope this isn’t a lemon but I bet it is. No better way to spend your Saturday day off than at the service dept in Glendale, CA.

I have a Forester with about 25,000 miles. The overall experience with the car is reasonable to good but the customer service and specific knowledge of their representatives is not only negative but almost aggressive and unqualified. They call themselves customer consultants and at 15,000 miles wanted me to pay close to USD 3,000 for a routine inspection in order to maintain my warranty. The car is already extremely expensive in Brazil, and going by the book, the service personnel continuously threatens their customers to void the warranty if the maintenance book is not signed and all recommended services provided. This is an absurd attitude and contrary to what a reliable vehicle should be about. At 25,000 miles, I had to replace two rear tires because of uneven wear. The front tires touch and wear out the plastic wheel cover behind the front bumper, and nobody can tell me why. The wheels and tires came with the car when I bought it from the dealer. Please contact me by e-mail to further elaborate on this fiasco of the Brazilian Customer Service.

Purchased a 2014 Subaru Forester because of Subarus good reputation. To my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. At my first oil change the Subaru mechanic told me this just happens and I have to keep an eye on it. That sounds like garbage to me when talking about a new car. Im angry I switched to Subaru, never again!

Two months ago I built up the urge to trade in my 2005 Chevy Uplander for a brand new 2014 Subaru Crosstrek... the car Ive been wanting for sometime. I walked up to the black one I wanted and demanded the deal they promised online. Finance 6 years $400 monthly. After being denied for not so hot credit and offered a $550 monthly I walked out of the dealership a lil bummed. But took it with a grain of salt, just have to save up more for the 15, I thought. But the very next day Marco, the online Subaru sales guy, called me up in the morning with great news that Wed talked to the manager and made some moves to get to deal you wanted. Excited I rushed to the lot, signed the contract, got the insurance onsite, traded in my van.At first they told me theyd give me $2500 for the van. But when I look at the contract they put value @ $500. When questioned they said in order to get the numbers I wanted and to make the deal work thats what we had to do. Agreeing to that I went ahead. I fell for the extended warranty and 3 year maintenance too for an extra $79 a month bringing it to 479 for 6 years. Hesitant but sure I could make the payments, I drove off the lot a proud New owner of a Subaru.One month goes by and Marco calls and says, Oops, we forgot to get a copy of your pay stubs. Can you please send it via text email or fax? After kindly agreeing I first text it to him 3 different times. A week later they called me at work and demanded I fax or email of my pay stub. Agitated at this point I agreed and faxed it, scanned and emailed the copy. Two months since I drove off the lot and I get a call at work again from Marco asking if I could come down to the dealership to work out a new deal because they made a mistake on the contract and discrepancy on my pay stub. While at work I told them I was busy, I would try in the next couple days. Today I got another call at work from the Subaru manager rudely demanding that I return the car to the lot, saying that time is up and the deal is no good, the bank rejected the terms. Pissed off at this point I was ready to just say ** it, Ill just return it and get my van back. So thats exactly what I did. Except they didnt have my van ready, its getting smogged and Ill be ready in a couple days they said. When I arrived at 8:45 pm the GM wasnt even there waiting as we discussed. I had to wait for an hour for him to show up. During which I had to sit there with the sale manager who didnt know anything about the situation. When the GM finally showed up he rushed up to me, got in my face and demanded the keys back. I refused because they didnt have my van ready. Thats when three guys surrounded me and basically strong armed me for the keys. Then acted like they were doing me a favor by calling me a cab ride home. Only to tell me theyll call me when the van is ready.When I signed the contract I signed a page that said no buyers remorse... once I drive off the lot theres no driving back with second thoughts. Is there a such thing as sellers remorse? Bad Business. I want Fairfield Subaru exposed. I dont ever want to buy Subaru again. They lied about the van being smogged and dont know where my van is?

I purchased my 2013 outback in June 2013. In June of 2014 with 18000 miles my check engine light came on. The dealership diagnosed two burned out catalytic converters. They fixed the issue under warranty but it took almost two weeks. A month later the check engine light came on again for the same issue. Again it was fixed under warranty but this time had the vehicle almost a month. In August 2014 the low engine light appeared and I found out about the engine consuming oil that seems to be a common issue with Subaru. Three months later the check engine light appeared again for the same issue as the two precious times. This time Subaru replaced the entire exhaust system and had the vehicle over a month. The low engine light seems to come on and go off whenever it feels like it. This vehicle definitely has an issue. So very frustrated and dont trust the reliability of the vehicle. I love the way the vehicle drives and handles but just dont trust that long term it wont have more of the same issues. This vehicle will be traded in for something other than a Subaru. :(

Subaru is nice, safe, comfortable. I feel safe in it and I love the small perks like the backing up camera. The sunroof is nice to have, but I dont use it much. The rear seat heating seats was a plus, as well as the side view mirror defrost. The 4 wheel drive is something I really wanted too. However, even though the trunk space is bigger than my old Pontiac Vibe, its still not big enough to fit my dog and stuff we need to carry on a family vacation.

Have documentation of excellent maintenance on 2010 Subaru Forester. Subaru does not care that I have to replace engine. Completely out of oil 2651 miles after last oil change. Please post your similar problems with 2010 Subaru Forester. A class action suit might make Subaru tell the truth about their defective vehicles.

Very expensive repairs, poor gas mileage, the battery was a major issue, left us stranded at least 10 times in 2 years! Finally replaced by Subaru, but frustrating. There is no vent in the back so the backseat is sweltering during the summer. The service department at the dealership is great, the best part of owning the car!!!

I have to carry oil with me at all times due to high oil usage. There is no oil light indicator to tell you your oil is low. After smelling a hot engine smell after driving home from work (14miles), I checked my oil and no oil appeared on the dip stick and there was less than 2000 miles since my last oil change. I took it to the dealer and they didnt even care and said, oh no damage was done. They didnt even take in the garage to look it over! I brought it to their attention again that I have to keep adding oil two and three times in between oil changes and I was told that was normal.

My husband backed my new 2017 Impreza 2.0i Premium with Eyesight into our plastic trash container at low speed. The trash container had no damage. The Impreza was badly dented. In addition, the paint over the dent cracked and fell off. I am dismayed that a low-speed collision with plastic was able to do so much damage. The steel skin of the Impreza is weak. The paint is brittle, since it did not follow the contour of the dent (which was round and not sharp). The paint adhesion to the steel is poor since it peeled away after it cracked. Subaru proudly advertises the strength of the cars high-tensile steel skeleton, but they do not mention that the skin and paint are weak. I am afraid that the appearance of the car will deteriorate rapidly as it accumulates the inevitable dings over the years. I do not yet know whether the dealership will repair this dent.

Bought 2018 Outback last October. Have had continual issues with the radio console software rendering the car unsafe for navigation and destinations. They replaced software on 3-18-18. After 2 months same problem occurred. Navigation sent me to several wrong locations and console froze in back up camera mode all day. They installed additional software 5-11-18, but said there is no guarantee this would correct the matter and admitted that at least 20% of all new Subarus are experiencing this problem. I have one car and a handicapped wife. If this continues I will have no option other than to seek remedy under the Ohio Lemon Law.

Great vehicle. Runs great and has good gas mileage. I love the heater and air conditioner. Also, I have friends that have bought the same model and they spoke highly of it. I definitely would not want to trade or sell it. Would recommend it to a friend and would definitely purchase another one.

First, let me say that I have a 2010 Subaru Forester that I have had no problems with it. Bought it new and now has 71K on it. Because I had no problems with it, and I can put insane amounts of mileage on a car, I bought a hail damaged 2013 Subaru Forester Premium with about 16K on it, have driven on east coast, Alaska, Yukon, west coast, with no problems consistently getting 30+ mpg. This June, while in Yosemite and on my way to LA, the low oil pressure light started flickering at around 47K miles. Subaru said it was a bad oil pressure sensor. Changed to a new one and then in the middle of nowhere South Dakota, at 10:00 p.m. it came on. I then tried to go really slow in case there was something really wrong with my car. I went 35 mph on the highway until I got to Bismarck, ND, where I went straight to the Subaru dealer. My cousins live there, so if my car got stuck there, at least they were there.I got no sleep that night because I was so worried about my car and the fact that I had promised to drive my cousins kid who has Hodgkins lymphoma and a tumor on his heart and spine to the Mayo clinic in Rochester, MN for chemo twice to take the load off of family members for a couple of weeks. I was doubly upset about the low-pressure light coming on, especially since I had just replaced the switch. I am a single woman who is always out on the road alone. I only buy cars that are reliable, up until my 2010 Subaru, its been nothing but Hondas and Toyotas.I had an Oldsmobile Achieva once, and that was the biggest POS Ive ever owned, whoever designed the front brakes that needed changing like clockwork at 22K, the whole serpentine belt and having to support the engine and undoing the engine bolts should be credited for Oldsmobile going out of business. I work on my own cars, so I know the quality of oil, gear oil, brakes, etc. going on them. When people ** me, I know. This car may be the one mistake I have made. It remains to be seen if Subaru will make it right. If not, I will be the Poster Girl for the anti-Subaru campaign.Bismarck, ND has one Subaru dealer in town. They scanned my car and said no problem, ignore the light, and drive on. I dont know what else they did, but my mileage dropped from 30 mpg to 25.5 mpg on the way to Rochester, and 27 mpg on the way back. I changed the oil, new filter. Called the Bismarck dealership and asked why my mileage dropped, told me it was the gas. Called SOA, no help there either. Mileage was similar on second trip to Rochester, and the low-pressure light came on during the trip back from Rochester. I ignored it but checked the oil. 1/2 qt low. Called Bismarck dealership again, and got the ** about the gas again (because consumers are stupid, right?).As if I wasnt getting sketchy gas in some of the places I went in Alaska and in the boonies in Canada and my mileage didnt tank like this. On my way back to Denver (home) my mileage came up to 27.6, but my low oil pressure light would come on after about 10 hours and I could smell a faint burning smell. When the engine cooled off and started back up, light is off, goes on about 10 hours later. Went through Missouri on my way home, about 1200 miles, checked oil when I got home, at the low line on dipstick. I also had ordered the new part that Subaru said I need for the low oil level light. Its installed, along with the rubber cap. Guess that is to keep the light off, while my engine burns up... I am still in denial, but its becoming clearer and I think I have one of the bad engines that burns oil in large quantities. It remains to be seen if they will fix the engine. Im still under 60K.There is nothing worse than being on the road when your car is malfunctioning, especially when you are carrying sick cancer patients that cannot be exposed to excessive germs and environment. So, when I am reading about all the Subaru complaints, believe them. My strong advice is to avoid Subaru until they start putting quality cars back on the market. What I just went through is disgusting. Problems on the road. I am not happy and am wondering how much this is going to cost me and I have talked with enough idiots at dealerships and at SOA to believe that this ** will kill the Subaru name if they dont correct it.I have also warned my friends that were influenced by my love of Subarus (before this incident), Hondas, and Toyotas. They bought a 2015 Subaru Forester and a 2016 Honda Accord because of my cars. I have faith in the Honda, but NOT the Forester. I am also now telling everyone else I know to stay away from Subarus. Perhaps their success has made them greedy and uncaring. VW did the same thing, they lost market share. Make it right Subaru!!! I will be the Poster Child you dont want!!!

Purchased my 2017 Subaru Outback in May, 2017, and rear power liftgate has worked only intermittently since then. Dealer fix in June (Don Beyer Subaru, Alexandria VA) didnt help, and problem continues. Contacted Subaru USA about power liftgate problem, and they said that I had probably inadvertently disturbed the liftgate height control on the dash, and should fix it myself by consulting the Subaru manual, which I did, and the steps suggested in the manual again resulted in a continuation of the liftgate operating only intermittently, or not at all. This is not acceptable in a brand new vehicle. Subaru USAs answer shows that they are aware that there is a power liftgate switch problem and they dont have any corrective action, other than to fob off their problem on the unfortunate buyer. An inoperable rear liftgate is a massive inconvenience, since the rear storage/carrying area is rendered useless. Dont love a Subaru, will never purchase another or recommend to anyone.

I bought a car from Grayson Subaru in Knoxville...... never again. The salesman tried the old etching fee scam on me. Earl ** in Harriman is an excellent dealer and my son has bought 3 cars from Kelly in Chattanooga with no problems.

While I love the car I purchased in November 2013, I have yet to have the dealership iron out my motor vehicle tags. Id like to escalate it to the CEO because Im tired of wasting my time. If you have located the email, please send it to me.

I own a 2005 Subaru Forester. It has a factory installed lift bar on the back hatch. This bar has been replaced 3 times, due to a rust issue (from the rear washer fluid spraying on top of it). My local Subaru dealer said that it is a Subaru flaw, and not only are they no longer able to get replacements from Subaru, but will not cover the cost under my bumper-to-bumper warranty.

My remote on my Subaru Outback 3.6R goes off in my pocket while I walk, lay around, bend over or just hang out while at my house. The back gate opens automatically most of the time without my awareness. Completely breaks my confidence in the security of my car. Sometimes opens up 2-3 times on a bad day. Cant say how disheartening it is to come out from a friends place in a bad neighborhood and see my car hatch opened and my car unguarded. This potentially has left my car unguarded as long as Ive been at a place. Subaru should re-design the key fob and issue a new one under a recall!The back gate on a person’s car cant just open every other day when youre not looking or thinking of your car! My cargo is always important and should never be a 50/50 worry that my hatch opened as I walk away. The car is great in every other way than this. But with that said I brought it to Subaru attention and they just told me that there is nothing they can do to deactivate that part of the car fob.

We have a 2011 Subaru WRX STI, with roughly 67,000 miles. We experienced a timing belt failure on the freeway, in heavy traffic, and we were barely able to get the car off the road before it died. We had the car towed to a dealer, who wanted $9,000 to replace the engine. We decided to have the engine rebuilt by an independent Subaru shop for $4,900 instead. The recommended mileage for a timing belt change is 105,000. The dealer indicated that this is extremely rare and they recommended that we contact Subaru of America. I was on hold for almost 30 minutes before I gave up. Now I understand why Subaru has such crappy power train warranties...

Several months after purchasing my 2016 Outback I experienced an occasion when my engine stalled when I was trying to move into moving traffic. At first I assumed it was just a one time incident but I had the same thing happen a couple more times over the next few weeks. I drove the car to Armstrong Subaru and discussed the issue with Terry the service manager who told me that Subaru is aware of the problem that is in the computer module. He said they were expecting to come up with a solution within the next five months but in the meantime there is nothing they can do. The problem has continued to plague me and I fear that it could possibly cause an accident. I called Subaru America and the lady at that number pretty much told me the same thing. I waited several months and called Terry again only to learn that they are still working on the problem.In todays internet issue of Consumer Affairs I learned that the Impreza has been recalled for the same issue but there is not mention of the Outback. I am very disgruntled to say the least. I guess I will be forced to wait until all the Imprezas are fixed before a recall is issued on the Outback. Ill just continue to keep my fingers crossed because I have to have my car for transportation and cant just park it indefinitely. No more Subarus for me.

In March of 2017 we purchased a brand new 2017 Subaru Impreza and we had 4 free oil changes. And a month or less before the each oil change the oil light comes on and on the last free oil change the light came on 2 wks afterwards. They kept the car for 3/5 days to find out why the car was consuming so much oil. When we went to pick up the car, they said they couldnt find anything wrong with the car. They then wanted to do an oil consumption test. Never heard of this until it was done on my new car. They filled the motor with oil and said bring back at 1200 miles or more! Anyway we took it back and we were told, that we were going to check the oil level together after about 10/15 min. They came after 5 min to get us, (when we went outside they had already pop the latch the hood, not after,) that we were going to check the dipstick. I was suspicious. Now... not trusting this routine at all. Or the technicians. (Plus they said it was the way the driver was shifting and driving, which affects the transmission and not the motor). After talking to the person who sold us the car, and their finance person? The dealer will not take the car back, they want to give us a new one. We dont want a Subaru anymore. We have tried contacting the Subaru manufacturer to no avail. I look up fuel consumption test and Subaru popped up. Never heard of fuel consumption test. I am afraid of owning a Subaru after this happening to a new car. I have heard good things about Subaru but now I am not so sure.

Our 2010 Outback failed on a road trip in a cloud of smoke a few days and less than 1,000 miles after an oil change and 23-pt. inspection at the selling dealership. Were told the engine block would need replacement -- $5,200 -- and a $1,300 tear down to see what other engine parts would need replacement. With few options, in another city, we traded the remains on a 14 Forester. The Outback used immense quantities of oil; we began changing every 1,500-2000 miles and always carried oil because the light went on frequently. Dealers that checked said no biggie. Three times we had episodes where the idiot lights all went on, the Outback shuddered, had no power, etc. Bad plugs (after a dealer change) and perhaps briefly using hi-test gas were blamed. I think NHTSA needs to look at engine reliability.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

Bought a 2014 Subaru Outback from them that was a Subaru certified used car. I’ve had nothing but issues with it. I reported to them that there was a loud screeching sound intermittently the day after I bought it. They said they drove it and didn’t hear anything. I brought it up multiple times and they said they inspected everything but couldn’t find an issue. Brought it in for the same reason recently and they called back and said that rust on rotor made grooves in the brake pads. I asked if they could replace just the brake pads and they said no we have to replace the rotors. I wrote their service manager asking for the $65 inspection fee to be waived and honestly I want a full refund for the work. $550 for rotors that I didn’t need or want is ridiculous and I’m not sure its legal. The rotors cost around $70 each and the brake pads $20.

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

There are no common sense option packages. Either the WRX comes with too few options or none. Big difference in lease rates from dealer to dealer. San Francisco Bay Area dealers are very inflexible but they talk a good game. I had one local dealer tell me they had the car then I went in and it did not have the one elusive option thats on the website: The Harman Kardon system. I had the Burlingame dealer hang up on me when I did not agree to purchase one in stock. He said “You need to order it” then quickly hung up before I said a thing. I have bought several cars in my life from different companies. Subaru behaves like its a Porsche or Lamborghini dealership. Even Audi is more flexible and respectful.

I bought this low- mileage 2019 Forester used and admittedly have only 4 months experience with it. Most things seem fine except for one BIG issue: from time to time there is no response when I press the accelerator. After 2-3 seconds it picks up again, but by then I could have been rear-ended! This is the same issue described by Margaret of Harrisburg and is not new. I found other websites dating back to 2015 with dozens of complaints about this same problem. This is a clear safety issue and should be the subject of a recall. I bought a Subaru because it used to be highly rated but, as I research this problem, I now find more and more complaints about this and other issues.Other things I don’t like include the auto-shutdown at stops. I had to turn it off because it caused a hesitation and was annoying. And the drivers manual is a mess — 550 pages with supplements and I can’t find how to, for example, dim the dash lights. It seems there’s never one spot that fully describes a function. Pages referring to other pages, referring to other pages that eventually come full circle. And the index is almost useless. Think “dashboard light dimmer” is there? Nope. This is only one function for which I find Google much more helpful.

I had to buy a new vehicle after my other paid off car was totaled by a person who ran a stop sign. I heard great things about Subaru so Just bought a 5-door Impreza with less than 15,000 miles on it. Did not notice it was a “base model” really as it had the Bluetooth and parking camera. The speedometer/tachometer cannot hardly be seen AT ALL except for a red arrow during daylight driving in sunlight. Can appear totally dark in bright sun! Very bad situation. Car does not have “auto” headlights but even turning parking or lights manually on in daytime does not help (as manual said could be done). This really is a unsafe design flaw. The higher option models have a better set up with the lights with lane assist. If you have a base model you are just stuck; cannot change the speedometer light level per the dealer. I wish I would have known this flaw before I bought this but I am happy with rest of car. At night all the speedometer lights and tachometer turn on red and can be seen easily but forget it during the day. I have vision issues and wear contacts so this sure doesn’t help. If I could have spent more for the higher option vehicle I would have now but was trying not to have a car payment still after I unexpectedly lost my other car and stay within my insurance payout. I may have to trade this in For the higher option later if I continue to like the rest of the car, we will see. I think Subaru needs to change this basic safety issue on its base models!! On Google there were other people who had complained about this. I noticed now too. I have only had this car 2 weeks and wish I would have test drive longer as I didn’t notice in the short test drive.

Purchased my 2013 Subaru Outback in November of 2012. Had concerns about having to use synthetic oil (price being about double regular oil), but was told by the salesman that there was no worries because I only need to change oil every 7500. I have had 4 oil changes and every time in between changes the oil light comes on and I have to add oil. The dealership states that this is common and the nature of the beast. The dealership said I can bring the car in to the shop when the oil light comes on and they will add, but I will be charged. How can a car company get away with something like this? You are sold a car that you believe only needs oil change every 7500 miles but it can never make it that far without adding. I have a 2005 Kia Sorento that has over 270,000 miles on it and has never used a drop of oil (when I get my oil changed its always on full). Guess that tells me I should stick to another car company other than Subaru.

My husband and I bought our very first Subaru (2007 Outback) believing we had bought a great car that would serve us for many, many years. We were wrong! At 69,000 miles the turbo blew. Then, recently, the turbo blew again at 82,000 miles and took out the engine with it! Subaru doesnt want to do anything but sell us a new car! I am mad as hell and want to tell everyone that Subaru is not what they represent themselves to be.

Blown head gaskets at 27,400 miles. 2012 Outback, top of the line version, so granted, its not a new car, though we dont drive hard, have aged out of teen drivers, and follow service schedules. We live on a public transit line and this car has never, ever been used in rush hour traffic. Has anyone ever heard of any car, Subaru or otherwise, blowing head gaskets at mileage this low? Truth be told, this is our 3rd -- and no doubt last -- Subaru. None have made it to respectably high mileage. Theyre junk for high traffic suburban and urban driving. RIP, Subaru.

The Subaru B9 Tribeca sounds like time when you shut any of the doors, or the close the hood, or the back door. Does not sound like it a good quality vehicle. It jumps into drive when you go from park to drive or even reverse. The CS players in the car go out after only a few times of use, and then it will cost you around $2.000 for a new one.

I purchased a new 2016 Subaru Outback 3.6R Limited in March of 2016. The interior is a light-colored leather. A few months after purchase, I found that anyone wearing blue jeans in the car turned the seats blue. I contacted Subaru official site and spoke with my dealer. The dealer stated they were aware of this and have been receiving numerous customer complaints, but have no remedy to offer. They also said frequent cleaning of the leather may cause premature wear. This wasnt something I was warned about when buying the car. I traded in a 10-year-old Honda Accord with the same color leather and never had any problem with dye transfer and no problem with previous leather upholstery, including the other Outbacks in the family. Im looking at the option to trade in my 9 month old car on another brand, though it would cause a major financial loss. But I need to weigh this against the possibility of having to replace my interior.

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

2009 Forester - Subarus are quirky cars just like most English cars of the 60s-90s or modern millennials. It is generally a good runner, but little annoying things like the mirror with compass went out and needed replacement after two years. Front suspension joints needed replacing after 80K. Now my front door mechanisms flip on and off at random, almost like the car is haunted. More money needed to address this issue now. The car is quirky (maybe too cutesy) and you get that sense by reading the owners manual. I guess after owning Hondas, Isuzus, and Toyotas, I could not help but notice these annoying things since my previous Japanese cars had none of them. Would I purchase Subaru again? Probably not. I would return to Toyota most likely or maybe even Hyundai.

2015 WRX engine failure, 5600 miles - I have had my car about 4 months, leased as new car. On 4-18-15, engine light blinked on, I stopped car to check manual, it said to slow down reduce load on engine, and get to dealership ASAP, that was Saturday eve. Manual said it was ok to drive. I ran some close by errands Sunday. Took to dealership Monday AM. After a while, I was told that a plug had lost its tip and was misfiring... ok, quick fix. Wrong... service mgr informed me that there was a hole in the cylinder, that I would need a new engine. LUCKILY, under warranty. Down time 2-3 weeks. They rented me a car, they were very nice at the service dept. Hopefully no problems after this is fixed.

Heading to the highway, going about 35-40 MPH, the hood flew open and hit my windshield. Thankfully, it did not shatter it, but did crack it all the way across. I call Subaru headquarters and they pretty much said, Too bad for you! I called the dealership and they pretty much said the same thing. The tech at the dealership said I must have opened the latch from inside. Not sure why I would want to do that while I was driving! The car had been parked and locked in my driveway before I drove it so there was no chance of it being tampered with. I feel there should be an investigation into a recall, as it seems I am not the only one this has happened to!

Its a Subaru. Really close to the safest car on the planet. Its our fourth. Saabs including an Aero convertible, Nissan 350Z. Fast (at least to 50mph). And safe, safe, safe.

Bought a 2009 Subaru Forester XT with 40000 miles. Was good till about 50000. First was a camshaft position sensor which I got SOA to pay for after some heated discussion. Next came a blown turbo - no help from my dealer, Patriot Subaru, or SOA. Cost $400 - did work myself. Now 2000 miles later, the car sits with a blown motor. Once again, no help from Patriot or SOA. They had the nerve to offer me a $500 credit toward a new Subaru like Ill buy another one not to mention I owe $15,000 on the POS! Dont buy Subaru!

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

Soon I will be rid of this 2012 Subaru Forester and will never buy a Subaru again. The oil consumption has been a quart per 1,000 miles. The manual said that this is normal. The dealerships have been unconcerned and unwilling to try to stop the consumption as it is normal. The car has 26,000 miles and 26 quarts of synthetic oil have been poured in it between the recommended oil changes. All sorts of excuses for the consumption have been given; however, I have owned very many other models of cars and trucks (probably over 50) and never had one that consistently used over a quart between changes even though some had over 200,000 miles on them. This poorly designed and supported car is unacceptable. Subaru got me once never again!

Engine light on, brake light on and cruise light flashing - I took my 2012 Legacy in two times for the same problem. The second time I brought it in, I had to leave my car there and they gave me a rental. When the car was done, they told me I had to pay for the rental. I said the car only had 20,000 miles and not even a year old. He said I still have to pay for the car rental. I told him that I was not very happy that I had to pay for the rental. I will never do business with them ever! The Subaru dealer was in Merrillville, IN. Do not go there for any service.

2015 STI was the suck one ever. The engine was burned out in 12k mile. I called them and they replaced it. After 5k mile its happened again. I called them again and they said they didnt wanna fix it. Ill recommend to anyone and any websites about this bad company.

Purchased a 2014 Subaru legacy in April of 2014. Car has every thing but the nav and eye sight. I have 17000 miles and have no problems at all, love the awd and for a 2.5 litre it goes pretty good. It is my first new car and would recommend it to anyone. I am 6.6, 220 and it fits me in. I have two kids and they love it. I am a chevy man and finally went Japanese. It is great on gas, handles well, and looks great at 30k - you cannot beat it. Lets face it - every thing breaks but these subarus are great. Buy one, you will not regret it.

About 5 minutes after I left the Subaru dealership I knew that my 2014 Forester that I owned for 3 years was not running properly. Eventually I found out the dealership upgraded some software because of an imaginary idle problem. Now Im left with a car with much less acceleration and power, and to boot a 20-30% reduction in mpg. There are several other problems too. Subarus was response was not acceptable: Nothing we can do. The person handling the case had no interest from second one. In the past they have helped with serious issues. This is their software, they are responsible for getting the car back to the previous running condition.

What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. Well Dear Santa Fe fellow buyers do beware and go somewhere else. Subaru Impreza 2015 $20,000 39,000 miles Pre-Owned certified. I thought if it said I had 50% of my brakes when I bought it that it was safe. I should have known when the blades on the wipers were shot even though they were checked off on the two page Pre-Owned Certified document. Should have given it back then. The brake pads are shot, and apparently have been since I got it. Which is what the brake light flashing when I make a right turn means. Almost $500. Major safety issue. They advertise a car wash with every service, but for me, only if I ask. The AC got “fixed “. it worked for one evening. The same issue happened with “Auto Start”, it was fixed and broke within 10 days. It was fixed again yesterday. They fixed the brakes for free after a winter of driving on dangerous snow-covered steep narrow twisting dirt road. The kind of road Subaru is good at it, with brakes. Everyone who drives my road blanches when I mention Subaru pre-certified bad brakes. Tried to trade straight across, they wanted to up sell me. Then I got rear ended in a hit and run, now it has had an accident. Can’t wait to dump this car. Don’t buy from Honda Subaru they happily sold me Pre-Owned Certified a car with dangerous brakes. “Buyer Beware”. So is everything else checked off on the pre-owned certified an error as well? Go To to Hueberger in Colorado Spring, or to Toyota, CarMax, Sweet Motor Sales, the funky places on Cerrillos Road. Avoid Subaru Honda!! And stay away from Gregory **. They fixed the brakes, as I drove home everyday of a snowy winter, but not the relationship. Avoid this dealership and Greg **. BUYER BEWARE.

My wife and I bought a brand new Subaru Forrester, our second one. Had no complaints with the first one 250,000 miles. The new one is a complete **. Around 30k miles started burning oil at the rate of about a quart every 2k miles, we jumped through all their hoops and did their ridiculous oil consumption test. We were treated like morons, told this is acceptable with a boxer engine which is ridiculous! My boss owns a Porsche which also has a boxer engine and doesnt burn a drop. Anyways they finally admitted there was a defect and replaced the top end (short block). Now with less than 20k since the replacement having the same issues, wife went back to dealer today! Its a shame because we really loved the first one but at this point no matter what they do, we will NEVER, EVER, own another Subaru!!!

Major transmission issues within the first 25000 miles, 2 years. Brought my manual 2017 WRX in due to noise in transmission area. They said some parts need to be replaced (bearing, etc) and they installed plate, cover, spring, fork, bearing, flywheel and the whole thing. Picked it up on Wednesday and on Thursday while driving on the freeway something popped in the transmission area and the car was towed back in the shop (Carlsen Subaru in Redwood City California) in less than 24 hours from the time I had received it. This is absolutely unacceptable. I have been driving transmission manual cars for 30 years and to get this kind of performance at such low miles is scary.

Clutch failure on 2015 wrx with 120 miles less than 24 hrs after. Dealership states it was owner inflicted since they gave pictures of this happening and it was from rally and review. The car would go into reverse but no other gear had it towed and will meet with Subaru tomorrow though they have stated that they will not honor warranty and we must pay for a new clutch. Will find out more tomorrow.

Overall, I am a happy Subaru customer. I just wanted to let everyone know what the issue is with my vehicle. I purchased my 2014 Outback in February 2014. Since then, I am on my third head unit to repair Failed Connection on the receiver unit for my blue-tooth. Not a big deal overall, but when you drive many miles, its a necessity to have. Im worried that when my warranty is up, the cost to repair the head unit will be astronomical since they have to replace the entire piece instead of the bluetooth module. The dealer has been really great getting me into a loaner car, but it makes me nervous about the cost of the repairs when my warranty finally gives out. Has anyone else had problems with the bluetooth in the Outback?

2014 Subaru WRX - Blown rod bearing at 8000 miles. Car was not modded in any way. Honestly, not sure what happened. I am 40, and do not race or mod cars. I had several cars, and never had any issues like this. Car is in the shop, and they replaced the short block only. I do not want the car any more, so will see if Subaru will do the right thing. Very disappointed in this brand. My first Subaru, and maybe the last.

I purchased a used 2002 Subaru Outback from Diamond Auto, 8213 Ritchie Hwy, Pasadena, MD 21122, 410-544-2496 on February 11, 2012 for $6,289.00. I initially contacted Diamond Auto on February 2, 2012 about the car, which I put down $1,000.00 security deposit to hold the car while they supposedly made repairs. I test drove the car and advised Milton of the repair items I immediately noted that needed to be fixed. Diamond Auto (Milton) informed me on February 11, 2012 that they had made the repairs and the car was available for pick up. I picked the car up on February 11, 2012 and stroked a final check to Milton for the balance due of $5,289.00. Milton stated if I noted any additional problems with the car, to bring it back. While driving the car home and a few short days later, I took the car back with a list of problems with the car. Oil leaks, alignment, check engine light, C02 sensors and rotors squealing. I explained to the owner that I could not keep running back and forth from Owings Mills, MD to Pasadena, MD about the car. The owner assured me that he would resolve all the vehicle defects and have the car delivered. A month later, the owner contacted me stating that all the repairs had been done and to get my address again. I gave the owner my address and he said he would deliver the car by a certain day. That day came and I had not heard from the owner or anyone from Diamond Auto. A few days later, Milton left me a voice message stating they didnt have a driver, etc. The owner contacted me a few days later, confirming the address again and to advise me that the drivers were on their way with the car. Also, he had assured me that he drove the car home, etc. and that everything was okay. A day after they dropped the car off, the check engine line came on again. I took the car to the Subaru dealer to learn that the CO2 sensors were not the problem, but the catalytic converters were bad. Also, the source of the continued oil leaks was a bad gasket near the converters and the timing chamber. They also revealed other defects that needed to be addressed. They quoted me a repair cost of $3,200.00 total. I could not afford that. I took the vehicle to Meineke. Meineke confirmed the converter issue, but also said that the left CV axle was bad too. They would also have to degrease the engine to pinpoint the exact location and source of the leakage. The total replacement of all the defective parts and related services totaled $1,398.00. Meineke also revealed that someone temporarily tried to mask a safety issue with the coils with Permafix versus replacing the bad parts. I contacted Diamond Auto today to advise them that they failed to make all the promised repairs and deliver a defect-free vehicle. You dont sell the car first, then make necessary repairs, etc. after the fact. They knew this car was in bad shape, but sold an unsafe vehicle anyway. They continue to take the position by telling me to keep bringing the vehicle back, etc. My position is they should have fixed the car properly before they sold it, not after the fact, and I should not have to continue to waste my time, energy, efforts or risk me and my families lives by driving an unsafe vehicle. Thats a poor business practice, thats misleading an unknowing customer and they put me and my familys lives at stake by knowingly selling an unsafe vehicle.

I bought the Legacy L with 320,000 miles on it and after putting another 3200 miles on it, the car still runs great. I did not purchase the vehicle from a dealership, I purchased it used from a private owner that I knew from the store I worked at. The asking price was $1500 which was great. He knew that I needed a reliable vehicle to get me back. I like that it is an AWD and is an excellent car to do road trips. Climbs mountains & rocks like a 4WD, but can still drive in the city and neighborhood like a RWD. It can go over anything and has power windows, 5 speed and cruise control. It is very roomy, & comfortable. The back seat comes out giving extra room for everything or everyone that you need to travel with you. The #1 thing I dislike is the automatic seatbelts. They choke me every time I start the car. I would take out that feature and just put in the manual seatbelts. But other than that, the Subaru Legacy L has probably been the best car that I have ever purchased and would definitely purchase again, when this one decides to die on me, lol!

Needed CVT transmission at 125,000 miles - Subaru headquarters offered $1000.00 as loyalty towards the purchase of brand new Subaru! Was quoted $7500.00 at dealership for new CVT transmission on a 5 year old car! Had a used CVT transmission installed and broke down after 2 weeks driving on highway at 65 mph and car bucked and lost speed - very scary but luckily no one was behind me so I could get off the highway. Now at the transmission mechanic getting diagnosed but now I am afraid to drive it due to the sudden loss of power. This is a major safety issue.

The horn on my 2009 Sabaru Impreza started to sound spontaneously while sitting in my driveway. My son finally removed the fuse (my 21 year old son drives the car most of the time). This was in April 2011. We took the car to the dealership and they determined that the horn was damaged due to excessive outside force and that my son must have hit the steering wheel repeatedly with his fists or a hammer. The price to fix the horn would be $966.80 plus tax. My son loves the car and takes very good care of it. He told Donna that he did not damage the steering wheel and she told him to just admit it. The same thing happened a couple of weeks ago and the young man finally admitted it, she said. Again, my son said that he did not hit the steering wheel. He saw a tiny dent in the emblem on the steering wheel about a week after we got the car. But he didnt say anything to me and said he didnt want to bother the Sabaru people about it. It didnt interfere with the car at all and it wasnt worth complaining about (he knows better now). Now the cars inspection is due and it cannot pass without a horn. I have talked to the service manager and customer service. I have had several phone calls (long ones, as it takes about 30 minutes to get through to anyone) and learned that the Sabaru company has an excellent system for keeping a customer from speaking to anyone. I think they invented the run around. The people working in customer service are nice at first. But as they keep putting you off and you keep calling, they get more and more rude and abrupt. I spoke to Jeff, Bill, and finally Shirley. Shirley offered me 50% off the warranty rate which she said was $800. When I asked what a warranty rate was, she said that if the warranty is in effect, there is a certain rate that the customer pays. No warranty means the non-warranty rate which in my case she said was $1400. She said, Thats our final offer; take it or leave it.” She said she thought it was a very generous offer considering I did the damage myself. I told her that was exactly the point: we did not do the damage. I was skeptical about her actually being a customer service rep. So, I asked what her job title was and she said she was the customer relations manager for the entire region, whatever that means. I have written a letter to the corporate headquarters in Cherry Hill, NJ and a letter directly to the president of Subaru of America. I went back to Mid-Hudson Sabaru to try and reason with them. They again said that I or my son caused the damage. When I said that was not true, the manager said, Well, thats our determination and what you say really doesnt matter.” Also, I asked Donna if the $966.80 was the warranty rate or the non-warranty rate and she said it was the non-warranty rate. Then, I told her about Shirleys conversation with me and suddenly the $966.80 became the warranty rate. Donna said she actually did not know where Shirley got the $1400.00 price from. I told her that Shirley said she got the figure from her. Donna said that was not true (and they say Im lying!). Manufactured figures, lies, back peddling, avoidance behavior, and general disrespect have been nonstop since this problem began 9 months ago. I told them I would not pay the $400 as I did not cause the problem and it should be covered under the factory warranty and that my integrity was not for sale. They said, Whatever. Sabaru couldnt care less about my problem. That’s a nice company policy. I told the service manager, Rob, that I might as well give them the car back as we cant drive it uninspected. I said, I bet youll fix the horn then. He said, Of course. Then it will be ours. Dont buy a Sabaru. I never will again.

2000 Legacy Brighton (Wagon). I brought this used for $5500 with 96,000 miles in 2010 or 2011. I currently have 201,800 miles. I did have a spark plug blow out. The mechanic used helicoil instead of replacing the head and it seems to be holding (wood-knock), fan relays failed once causing overheating. Just recently replaced a failed valve cover gasket (by myself in about 30 minutes). My hood release cable failed a while ago. Trunk latch is sticky now. The rear bonnet leaked until I replaced the entire rear deck lid. This used to cause the light sockets to fill with water during rains. I went through 3 light bulb wiring harnesses before replacement. Also, a victim of their infamous rear wheel well rust patterns. Ive replaced the exhaust once since Ive had it too. I love this car. Its quiet as a mouse and 100% beast in the snow. Im nervous about getting about getting another RU, as Ive seen some pretty negative reviews.