Can describe this car in two words: HATE IT. The driver seat is so uncomfortable Ive bought a cushion and even that doesnt help (aside from now pushing my head up against the ceiling). There is something in the seat bottom that pushes on the nerves right below my buttocks that make my butt and lower back scream in agony. Unfortunately on a test drive you dont find this out and sitting there for longer than 15-20 minutes it soon becomes very apparent. This makes being in the car torture. The other thing is the EyeSight. Great safety feature set but it is really super annoying to hear the damn car beep for one thing or another that it is warning you about. It does this constantly. You can turn off all of the features, but then why pay for this expensive option if you have to do this? They need to have a better way of informing the driver like Cadillac uses with a seat vibration. Also the window lock feature (a must with kids) is so ass-backwards. If you activate it, none of the window controls work including the drivers controls! You have to unlock it, do a window, then lock it again. Other cars the driver controls continue to work. So stupid. The Starlink feature is also convoluted and has so many apps and functions with menus and submenus that you need the EyeSight working because you cant drive and work the thing without seriously having an accident. Talk about distractions. And even though it is keyless entry and push-button start, it does not have a remote start function, not even as an option which extremely odd as pretty much every other manufacturer that has this type of system does this, and the door locks are from 1980 because you cannot program them for any option at all. They dont lock when in gear, they dont unlock when you turn off the motor, and they dont lock when you walk away. I am constantly leaving the car unlocked while driving and the places I drive thats a real safety issue. Remembering to do this on a car that is rich in features is a bit mind-boggling. I thought I was buying a good car, but after reading all the issues other Subaru owners are having I seriously want to dump this POS car tomorrow and Im not too impressed with the dealer because buying this new it took them 3 weeks to schedule me in to fix a fog light defect. Great way to welcome a new customer! So based on my experience and reading what others are going through I will never buy a Subaru again. Terrible, terrible car.

For a long time, I wanted a Subaru Legacy car, being fascinated primarily with the reliability of the Japanese cars and also with this brand (studying the history of the brand, the beginnings, the technology, ...) and now I managed to buy one In second hand (because I could not afford a new one, though, with that money, I could have bought another car brand almost nine). I took it from a known, serious person, knowing the history of the car. Its a Legacy, a 2008, 2.0-liter, 150cp diesel boxer that has 220,000 km. Series: ** / 2008. Nr. Identification: **. Engine: Tip EE 20; Series **. I was glad that the person she bought her took care of her, he invested heavily in her (at that moment thinking he was unlucky), but it seems that bad luck continues to me and not only, But to all who have this Subaru model; After I was interested in the Romanian specialty forums, I found out that all the owners of this model are talking about a serious problem with this type of engine and even if it had a proper use and proper maintenance, none have ever reached More than 200,000 km without total engine failure. The mechanics say there is a fault in vibrochen, which breaks and it in turn destroys the entire engine block, and the whole engine becomes unusable. This is what happened with more than 90% of these market engines in Romania. I, even though I have not bought it for too long, have rectified the turbine, replaced an injector and it seems that I will have to replace the other injectors, including the turbine again (repair kits are not in Romania, as well The other parts, special mechanics, are no longer there, there is only one representative in the capital city of Bucharest and which does not represent the interests of the clients, let alone the authorities) and yet the engine is not heard at all and I am Afraid to go a long distance with her (I do not have the courage to leave the city), for fear of happening to me the same way, to break the vibrochen and to stay who knows where in the field... discouraging! What is the value of the description on the official website? This engine is not just a new evolution of diesel models - its a revolution! Its the first time that a diesel engine with horizontal roller mounted is installed on a SUBARU BOXER DIESEL... the revolution lies in the fact that it does not last (while other manufacturers guarantee these km) more than 200,000 km. The answer I received from the representative was that I did not document myself before, I did not know what I was up to! The guarantee is 200,000 km, which she does not guarantee “and we All the owners had to change their engines or give them old beasts, losing money!” I would have liked to have sent a letter of appreciation to represent Romania or to Europe or directly to Japan (where it is impossible) and to express my gratitude for having this brand and the joy to lead it but I have spent More time in repair centers than to use it, but it seems that things will not stop here, as it is already compromised. I would have liked this mail to be sent directly to Subaru Corporation, the Customer Consumer Division, or in the worst case to the Romanian authorities, not to you, but no email address is available for you. Japan and send to the Romanian representatives, proved to be equal to ZERO. If you can help me with a Subaru Corporation mailing address, Customer Consumer Division, to find a compromise solution.

2015 WRX engine failure, 5600 miles - I have had my car about 4 months, leased as new car. On 4-18-15, engine light blinked on, I stopped car to check manual, it said to slow down reduce load on engine, and get to dealership ASAP, that was Saturday eve. Manual said it was ok to drive. I ran some close by errands Sunday. Took to dealership Monday AM. After a while, I was told that a plug had lost its tip and was misfiring... ok, quick fix. Wrong... service mgr informed me that there was a hole in the cylinder, that I would need a new engine. LUCKILY, under warranty. Down time 2-3 weeks. They rented me a car, they were very nice at the service dept. Hopefully no problems after this is fixed.

Subaru 2014 Legacy (manual) 9000 miles, under warranty. Last week of June 2015, suddenly first thing in the morning, the car reeked of gasoline (or other hydrocarbon). I went to the nearest garage (with all the windows open, it was that bad) whose owner said Subarus are notorious for gas leaks but he could not deal with that kind of problem.It was then towed to Subaru dealer whose head mechanics diagnosis was... mice (!) had chewed the gas lines. He said that this was not covered by the warranty- $600-$800 repair. Interestingly, we overheard him on the phone with another Subaru owner concerning a gas leak caused by mice! No loaner available to us, but he could supply a rental car. When I took exception to that, he said no charge for the rental.This could be a weird coincidence, or weird mice. But this diagnosis (as opposed to loose connection or clamps, or whatever) works very well for the dealership. They get $600 from me (and the other guy) instead of having to cover the repair cost themselves. Somehow this seems fishy: plastic- gas-loving mice lying in wait in my shell driveway?I see online a lot of current dissatisfaction with Subaru design and service and a company that does not admit to defects in their products or have trained their service departments. Loved my previous Subaru Legacy, also a manual. But this car seems to have been designed by a bunch of geeky kids fooling around in a basement somewhere. Weird coincidence, weird mice, or dealer ploy?

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

Squeaking in the back end of 2014 Crosstrex - Ive taken my new car in six times within the last month for the same problem and the service manager tells me that its not a safety hazard so theyre not that concerned with it??? I will never buy another Subaru. Their service department is horrible.

Last week I took my 2012 Subaru Forester in to the local dealership repair shop for my 90,000 mile service, annual state inspection, and to find out what the noise was that I had started hearing from the engine compartment. I was told by my customer rep that there was a problem with the lower end of the engine so no point in doing the 90,000 mile maintenance since the small engine block would need to be replaced. He advised I could either spend about $5000 for the repair as the 60,000 mile warranty had expired, or trade my vehicle in towards the purchase of another. He did not mention that my vehicle actually had an extended warranty of 8 years or 100,000 miles, but did tell me that 90,000 miles is pretty low for an engine to go bad and suggested I contact Subaru customer service to see if they could offer me any help. After following this suggestion, I went online to see if there were any other complaints about these Subaru engines and discovered a class action suit had recently been settled with Subaru about excessive oil consumption causing the engines to fail, resulting in replacement of the short block. Hey, sounds like my problem! Today Subaru of Americas customer service rep called me back to say that they would pay $3500 toward my expected $4800 cost to replace the engine block. I told them I wanted them to pay for the entire cost since it appeared my problem was caused by the excessive oil usage. They asked if I had the oil consumption test done. No, I had not - I did not know I needed to have one done because I didnt know I had an oil consumption problem. There is no indicator light in my vehicle that tells me the oil is low and we always took the car in to the dealers repair shop for scheduled maintenance and oil changes. So I asked if I could have one done now. Nope, cant do it - car is not safe to drive the 1200 miles needed to do the test because the engine is that bad already. So, catch 22 - cant do the test because the car is not safe to drive, and they wont approve full cost of repair unless an oil test is done! But, by the way, the repair shop at the dealer did pass my state inspection. So is it safe to drive or not? All I want is for Subaru to cover the full cost, not just partial. Its pretty obvious the early engine failure is a result of a problem with their engine since I the scheduled maintenance on the vehicle done. Theyre already willing to pay $3500 - whats another $1300 to make a customer happy? I will never buy another Subaru and recommend no one else do either if this is how they treat their customers.

I bought my new 2014 Subaru Crosstrek and it had steering and handling issues. Two trips to the dealer where I bought the car no troubles found. Feels like a new Crosstrek. Tried a different dealer service center. Test drive can not reproduce problem. At 11000 miles I had my local alignment shop check it and the alignment was out and one tire was not true. That tire is now on the back and can no longer be rotated. Top it all off, I find out dealer service centers are not required to have wheel alignment equipment by Subaru of America. This is my 3rd Subaru and the first 2 were great cars. This one feels cheap. Has rattles and the overall quality has gone way down in 10 years. The car sure doesnt feel planted like it has all wheel drive. Buyers, if youre looking at this car stay away from internet chat rooms forums because you will get nothing but sales people telling lies about how good their cars and the company are. Judging by the complaints here Im not the only person.

I have owned Hondas, Mazdas and Saabs and there is no question that the Subaru Outback is the most uncomfortable and annoying car I have ever owned. I just traded it in after only 2 years, and I am so relieved and thankful to have gotten rid of it. Just so that you know the importance of this, I always keep my cars 15 years. I have never, ever in my life traded in a vehicle. I usually keep my cars for 15 years and then sell them to a private party for a couple thousand bucks at the end, usually b/c they are in such great condition. I am writing this because I want to help others avoid making the same mistake I made, a very expensive mistake.I had a 2014 Subaru Outback, the Limited version, with the 2.5 engine, auto transmission. I was interested in this car because I had always heard how great Subarus are and I wanted a comfortable and larger car that was dog-friendly. I test drove this vehicle three times before I bought it. ***None of the issues listed below are either evident during a one-hour test drive, and/or become annoying until you have driven the car for a few months.*** I recommend that you ask for (at least one) day-long test drive of any Subaru, especially the Outback, before you buy one. Heres why I got rid of this car (NOTE: All of the issues below I addressed with the dealers and they told me this is all normal behavior for these cars; also many of these issues are common complaints from owners):Worst transmission in the industry. I do not know how anyone can stand to drive this CVT transmission day in day out. I had an automatic. Imagine stepping on the gas and the car feeling like its about to choke, like the transmission is failing. It is especially bad when the car is cold. I did not notice this during the test drive. I believe you have to have a few thousand miles on the car, and/or be in normal traffic or driving conditions to understand how bad this transmission feels. Rough, choky, sputtering doesnt even begin to describe it.Worst A/C in the industry. When you are in Arizona (or DC or Florida or anywhere where it gets hot) and its 108 degrees, the last thing you want is a car that doesnt cool. The A/C on these cars STOPS COOLING when you step on the gas. Dont believe me? Put your hand in front of the A/C vent and step on the gas. The A/C keeps blowing but the air is warm. Ridiculous. Worst seats in the industry. If you have even the slightest back problems, do not buy this car. Also do not even think of long road trips in this car either. The seats will kill you.Worst handling in the industry. Speaking of long road trips, another reason why you will not want to take long trips with this car is the fact that the car wanders on the road. You are fighting with the steering wheel constantly to stay in the lane. Yes, again, all this is normal behavior for this car, according to several Subaru dealers. And this wandering is among many issues with steering/handling that people have complained about on this forum, with little to no resolution. I rented a Ford Escape last weekend and I was shocked at how well that SUV handles, compared to Outback, which costs $10,000 more. (The Escape has other negatives, however.)Worst infotainment system in the industry. If this is important to you, keep shopping. DO NOT buy this car unless you get the navigation, which comes with a big infotainment screen. Otherwise you will be dealing with a tiny little screen that is smaller than your phone. If you have an iPod or a USB drive full of songs, good luck trying to get the Outback to play the songs, or specific songs. Want to find Dave Mathews Band? The song search is pretty much impossible. The Bluetooth is crackly and terrible (another common complaint). The audio sound is awful, but I know nobody buys these cars for acoustics and audio sound. Speaking of sound, also, the car is very very noisy, but I know no one buys these cars for the soundproofing either.Worst backup camera in the industry. The resolution of the camera is so bad, I dont know why they bothered with the backup camera to begin with. Dont expect to see much of anything from that camera if its raining. Worst auto body in the industry. When I go to Costco or whatever, I park my cars away from other cars, in the farthest space possible. Thats just how I roll. And yet this car already had several door dings and chips and scratches. The exterior paint/metal will not last 15 years. In fact, it looked like junk after only 2 years. The Subarus are also no match for bird poop or tree sap; both had already damaged the hood.Horrible fuel economy (I never got more than 19.7 mpg) despite being a supposedly green automaker. I only did city driving, but thats what I got. Also, the major reason why I did not buy the larger 3.6 engine is because I did not want to buy a gas guzzler. But in fact the 2.5 is also a gas guzzler. So I ended up with a really slow, under-powered car (read: zero pickup off the line) that guzzled gas.I do have two good things to say about this car. A, it doesnt require premium gas. And B, it has excellent resale value (because I guess theres a lot of people out there who dont care about the above-mentioned things and just want a car to haul stuff uphill or in snow). If your only interest is having a very basic AWD hauler, then this may be the car for you. If drive quality, comfort and fuel economy are important to you, arrange for full-day test drives, preferably several of them, before you buy. I feel like Subaru, especially with the Outback, tries to market itself as a step above other compact and intermediate SUVs. They should give their marketers a raise, because they sure conned me. Hope this helps someone avoid making the pricey mistake I made.

I just bought a brand new Subaru XV in Turkey and on the way home check engine light came on and took it to several service stations over the last month but no luck so far. I requested them to replace the car but Subaru Turkey is worse than second hand car dealers... I called Subaru Japan but have not heard back from them either... Vehicle VIN: JF1GP3LC5EG204801, Vehicle Manufacturer: Subaru, Fault codes: P000A,P000B and P000C. I will never buy a Subaru again...

Our 2010 Outback failed on a road trip in a cloud of smoke a few days and less than 1,000 miles after an oil change and 23-pt. inspection at the selling dealership. Were told the engine block would need replacement -- $5,200 -- and a $1,300 tear down to see what other engine parts would need replacement. With few options, in another city, we traded the remains on a 14 Forester. The Outback used immense quantities of oil; we began changing every 1,500-2000 miles and always carried oil because the light went on frequently. Dealers that checked said no biggie. Three times we had episodes where the idiot lights all went on, the Outback shuddered, had no power, etc. Bad plugs (after a dealer change) and perhaps briefly using hi-test gas were blamed. I think NHTSA needs to look at engine reliability.

Well I finally got to drive my 2019 in a descent storm that came through the Sierra Mountains on Saturday the 12/7/19. We started in a downpour and ended in a downpour and snowing in between, I am talking approx 1 of rain per Hour and heavy snow going over the Echo Summit. I have been living in the snow area for about 40 years so I considered myself kind of an expert with snow driving. What I dealt with so far -- First of all the car itself handle excellent on the snow didnt even have to put Crosstrek in XMode. Know for the downfalls -- 1.) Headlights kept getting blocked by snow accumulation. I had to stop twice during the 80 miles through the snowing drive part and clean them off. 2.) Eyesight stopped working which didnt affect the car driving. 3.) The temp gauge was stuck on one temp probably due to the snow build up on the front of vehicle. 4.) the Fog lights were not an option due to snow accumulation on the front of the vehicle. 5.) Right side of windshield got snow build up due to the wiper wasnt built to clean that far over to the right.

I purchased a brand new Subaru Ascent from Toyota/Subaru of Corvallis about two months ago. I also purchased the extended “bumper to bumper” warranty for the car that is good for 7 years/100,000 miles. The Sunday before last (August 11th), the middle seat (the Ascent has 3 rows) quit sliding forward and backward on the track that it was on. I made an appointment on Friday, August 16th for the dealer (Subaru of Corvallis) to take look at the seat. They confirmed that the seat was not functioning correctly and informed me that they would need to schedule another appointment to fix it (they needed an entire day to do it). So I scheduled an appointment on Monday, August 19th, for them to fix the seat. They called me around 11:30 on Monday, August 19th, and told me that there was a rock stuck in the track of the seat, and that they had tried everything to get the rock out of the track but had failed. They then informed me that my “bumper to bumper” warranty would to cover replacing the track, and that it would cost me around $1300 to get an entirely new seat assembly (apparently the track cannot be replaced separately, and that the entire seat assembly must be replaced). The car has approximately 2,000 miles on it! They also told me that they could not put the seat back into the car the way it was because it was a liability for them, and that they needed to fix it before I could get the car back.Needless to say, I was angry that the “bumper to bumper” warranty wouldn’t cover the issue, and that I would be without a car until they could order the part for the track and get it replaced (they said that they would need to order the part from the east coast somewhere). I called Subaru customer service, and they stated that the issue was not a design flaw, and that they would not cover the repairs. They said that a rock getting into the car was a foreign object and there was no design flaw of the track for the seat. Apparently, I can never allow another rock to get into the car again! I then called my insurance company (State Farm) and filed a comprehensive claim. They are still debating whether or not they can cover it. My questions are these: For a company that is known for their rugged image and adventurous spirit, is Subaru going to stand up an admit that a little rock can completely ruin their seats? Apparently that is the case here! How is this not a design flaw???

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that. A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Hondas dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

The Subaru flagship has terrible engine alert system. Apparently, when there is an engine problem instead of just a check engine light, all feature lights go on and the extra safety features, eyesight etc. become disabled! Subaru service says that the car does this so youll bring the car in to be serviced and that most cars do this. I have never had this experience. Why disable any safety features! We are dealing with the all lights on, no safety features, for the second time. When I inquired about our lost garage opener left in their loaner car, that loaner was out more than two weeks because they couldnt figure out what was wrong with the owners car. I thought I was buying a good car for my son and now Im really starting to wonder.

We have owned 2 Subarus, one 2002 where at approximately 67000 miles head gasket blew, we traded the car in for 2010 Subaru Forester, and now again the head gasket is leaking at 47000 miles. Im retired and on social security, was told 2400 dollars to repair leak. Complained to Subaru. Said my warranty was over which I knew. I cannot afford to do repair. Also drivers seat has collapsed will cost 700 dollars to repair. Again no money to fix. This car was suppose to last us a good 14 yrs, now Im stuck with a piece of junk and not very happy about it. We were told when we bought 2010 Subaru that the head gasket problems had been resolved by Subaru, and this would never happen. Well lucky me it did. we only drive less than 10 miles a day, no excuse for this to happen. Will never buy a Subaru again. My daughter has a Outback also and her head gasket blown too, she will not buy a Subaru again, cheap car. I have a 2013 Toyota with 46000 miles, no leaks whatsoever, will definitely buy another Toyota, I have owned 3 and never had major engine problems like the Subaru.

The safety features and its so fun to drive! I really liked how it handled and reasonably priced. They have several models to choose from, but I am partial to the Crosstrek Sport, it has all of the things I am looking for and then some!

I have been a loyal Subaru owner. I have owned 4 Subarus. In the last 6 years I have leased 2 outbacks and am planning on leasing my third. I have called and asked for my $500 Loyalty Reward which I used on my 2016 lease. I keep getting the runaround, transferred from one department to another with no results, how much more loyalty is needed! I will continue to try for another week, but I will lease a Toyota and become their loyal customer! Shame on Subaru!

I just purchased 2017 Subaru Crosstrek. Very disappointed with vehicle and dealership which sold me the vehicle. I purchased the remote start for this vehicle to which is useless since the vehicle shuts off once the door is opened. Why would the salesman sell me an accessory that does not work in my vehicle type. He should have informed me of this. I was misled along with the salesman being incompetent not knowing this feature would not work. I should be refunded for the $525.00 I paid and they can uninstall the device. Aside from this disappointment the vehicle engine start is extremely rough and take too long to warm up, thus I cant use the remote start as necessary. Right now its spring and 50s, how long will it take for this car to warm up in the cold winter months when its in the teens. Im also not sure how this was rated a top seller in its class. Huge disappointment with dealer and vehicle.

My wife and I currently own a 2011 Subaru Forester we purchased new from Hatfield Subaru in Columbus, Ohio. We have always had it serviced at Byers Dublin Subaru in Columbus Ohio. At the 25,000 mile mark both head gaskets were leaking so the mechanics at Byers pulled the motor and replaced them. Just recently at the 33,000 mile mark I brought in my vehicle to Byers for my 30,000 maintenance check also complaining of a strange noise. They informed me the head gasket was leaking again and the noise we heard was the transmission running low on fluid. They again pulled the motor and made repairs. However, when placing the motor back in the car a strange noise developed in the engine. They again pulled the motor adjusting the tensioning on the timing chain yet the noise was still present. They then contacted Subaru technical support asking for assistance. They are currently pulling the motor for the fourth time with the intention of replacing the cylinder heads and camshaft.Up until now, I have been in contact with both dealerships expressing my concerns. I have also spoken with customer service, a supervisor, and a manager at Subaru of America. The manager at Subaru headquarters said they could only offer me 2500.00 towards the purchase of a new vehicle. The manager at Hatfield where I purchased my vehicle from passed me off to a sales associate who only wanted to sell me a new Subaru at full price to meet his end of the month February sales quota. The manager at Byers where my car is being serviced has been less than forthcoming as to the true status of my vehicle and I have not heard from him as to the status of my vehicle as promised in the last four business days.What concerns me the most is my wife and I now own a Subaru with a long list of engine problems so early in its life and a transmission which has been exposed to wear by fluid loss and after June of 2017 we have no warranty. We worked very hard paying off this vehicle early with every intention of keeping it for at least the next ten years. This was our first new car purchase and we chose Subaru because its incredible record of reliability. The current trade in value for this vehicle is 14,500 and we cannot afford to take out another loan for 10-14 thousand dollars to get the same style of Subaru we just paid off. We paid in full for a Subaru because of its name, we always had it serviced at your dealerships, and I feel we are being punished for a rare flaw which required them to pull the engine so early in its life and thus creating more problems with the engine and transmission by trying to put it back together. It is not a matter of if this vehicle will have more problems in the near future it is a matter of when and I refuse to put my wife and two children back in this Subaru wondering when the next big mechanical failure might occur, one which we cannot afford. I am reaching out to you with the hope of resolving this issue and I refuse to give up until a solution can be reached.

Love my 2012 Outback. So, I bought a 2013. Big mistake! Different engine, same number of cylinders. The salesperson was more than happy to boast the gas mileage and make sure I would follow the maintenance schedule. No mention that I would have to add up to 1 quart of expensive synthetic oil every 1200 miles! It IS in the owners manual. My oil lamp has come on every 1000 miles since purchase. I was accusing my lube shop of under-filling until I read the page in the manual. If I knew, I would not have purchased this one. Oil change interval is now 7500 miles. Engine holds 4.1 quarts. So, by the manual, I may need 4.88 quarts before the next change. They consider this normal? They started an oil consumption test. They overfilled the engine! That means extra pressure on the seals. Not to mention padding the test! I was to come back in 1200 miles for them to gauge the oil consumption. Consume oil?!? Burning oil is not good for the combustion chamber is it? They even know why and have published a fix. Need recall.

I purchased a brand new 2017 Subaru WRX roughly three months ago. Upon immediately driving onward I was noticing a really bad smell shifting gears and I brought it into a shop nearby. I had the service manager come for a ride-along to view my driving habits and he told me it was OK and that the smell would go away. Now, a couple of weeks ago, I was noticing the gear was tougher to shift into first, and then eventually the gears werent selecting properly. Id be in gear 3 and itd say gear 2, and so forth. Also, the biting point became completely non-existent. I took it into the nearest dealership with only 7800 km on the odometer and the clutch was completely gone.I called Subaru of Canada about it and as they reiterated many times throughout the conversation, the clutch was not covered under warranty since it was a wearable item. The dealership also said it was due to driving error. Upon doing research into this, Im seeing a lot of the earlier models are having the exact same issue and its the highest complaint on record for the 4th gen wrx in both the 2015/16 models - that cant be coincidence. Anyways, Im having to fork 1000+ out of pocket for the expenses and more for the rental Im using since the dealership didnt have any loaners on hand.The lady I was speaking to even said the clutch will go out that quickly depending on driving habits but Im a spirited driver, at best. And theres no reason a clutch should go out in less than 10,000km. Hopefully this helps anyone think twice about their next big purchase, especially the wrx, to actually do some homework and check into any policies or warranty information. This is my first Subaru and probably my last.

I purchased a 2013 new Forester in 2014. Almost from the start my oil light was on. The service department told me it was my imagination so that should have been a red flag. After complaining at every oil change for months they finally replaced the sensor. Oil light still was on. Fast forward to 2017 replaced sensor again and the light is off. However, now it seems I have no oil ever! I always bring my car in for service exactly when its scheduled. Every time now for the entire 2017 and 2018 period I have been out of oil. They did an oil consumption test and happily said all was good. Last time it was in they put a statement on my invoice that says I need to check my oil at least twice a month! I have 50,000 miles, the car is 4 years old and Should not have to do that! I have gone 900 miles since the last oil change and Im out of oil! Plus the light hasnt come on. I think they just disconnected it. Im done!

Our first Subaru was a 2009 Outback, and we loved it. It was a program car with about 10K miles on it when we got it, but had been owned by the state of NC DOT so was like new when we got it. The one problem we had throughout the life of it was the left headlight would not last; it would go out several times a year. Because of some other problems, some possibly a mechanics fault, that car caught fire and was totaled in 2013.We went back to the same dealer in Asheville NC and bought a new 2014 Forrester. From the beginning it had a lag when accelerating, as when one is passing another vehicle or when a potential problem has arisen and one needs to move fast to avoid a wreck. It was a consistent 6 second lag; after 6 seconds, the RPM would soar almost to the red line. I could literally count one thousand one, one thousand two etc. My husband took it back to the dealership and asked about it. Oh, everyone is complaining about that with this car, theres nothing to worry about. Umm, I do worry when my car wont move when I want it to! Ill also add at this point that my husband and I are both in our late 50s, and we are the only people who have ever driven this car, so we know how well it has been treated.In Februrary 2016 I left home, drove into town (10 miles), made two stops, the car was running smooth as butter. My third stop was at the car wash. I pulled up, told them what kind of wash I wanted, and I went into the lounge to wait. A few minutes later the guy came in and said, Your Subaru wont move. What?! I went out, cranked it, could put it in gear, but it was like it was in neutral. Could hear the motor revving, but nothing happened. There was no noise when it happened. There was no smell of anything burning, nothing. The emissions warning light was on.I had the car towed to our house (I needed to get back and get my other vehicle for an appointment), then later had it towed to a local garage, because the car was out from under warranty. He kept it a week, then called and said he couldnt figure out what it was, so he called the dealer we bought it from, and they said they thought it was the transmission. Paid to have it towed 70 miles to the dealer. After about a week, they called and said they couldnt figure it out, so they ran all the computer stuff and sent it to Subaru to find the problem. They determined it needed a new transmission.The Service guy told me when I picked it up that when they went to look in the transmission, all kinds of parts fell out, that the transmission had literally exploded. That was the word he used. Fortunately that was still covered under warranty, so it covered the $7K to repair it. When we finally got the car back we noticed the lag was gone! Now when I accelerate, the car actually does what its supposed to do! If you have that lag, insist that they check your transmission!

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

We purchased a 2016 Forester in October 2015. In June 2017 we were hit on the passenger side causing our Subaru Forester to be totaled in an accident that also resulting in an emergency c-section. We paid $24,000 to buy a brand new model and drove it less than 2 years before accident. During the accident I hit my head hard against the side and no airbag deployed. I have had painful headaches since and am seeing a physical therapist for head and neck pain. The body shop that inspected our vehicle told us the airbags should have deployed based on the fact that we were hit directly on the passenger side where the side sensor was. We waited over 6 weeks for Subaru to inspect the vehicle and get back to us with an answer about airbags. They gave us a very generic response that because we were hit at an oblique side angle the airbag may not always deploy. The next vehicle we buy brand new and spend $24,000 on will certainly have working airbags in any situation. It is federal law to have airbags in vehicles, to have a scenario in which the manufacturer can declare the airbag may legally fail is baloney to put it nicely. Before the accident we absolutely loved our Forester and I truly wanted to be able to say that the Subaru company was helpful to us during a rough time. I felt we were ignored and all of my husbands attempts to discuss our situation were handled without care. I would have liked for someone to have spoken to us on the phone directly instead of feeding us generic emails basically saying there was no answer and we had to wait. I would have liked to have known the $24,000 vehicle we invested money into might have bought us more care when being in an accident and being left without our car with a newborn.

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

I bought an Outback 2017 model on July 2016 and decided to spend more for the convenience of having the ability to set interior temperature of the car before I go in by having the remote start option. The car manual stated that if you set the A/C or heater setting the way you like it before turning the engine off, you should be able to have the same setting when you turn the engine on using the remote start. My car did not do that. I brought the car to the Subaru of Glendale, California on January 20, 2017 and the service advisor told me that it only works for the 2016 and not the 2017 model. When I told him that it did not make sense that a newer model would be less capable than an older one and that the feature is clearly stated in the 2017 manual, he promised to call me on Monday or Tuesday of the next week because that day was a Saturday and he cant get a response from Subaru of America. So I waited and no call came. Today (Wednesday 1/25/17), I gave them a call and was told that the advisor was busy and that he will give me a call. After a while I called again and was told the advisor was off-duty! I called the service supervisor and she said she would connect me with another advisor to help me. I was put in hold and after a few minutes, the line was cut!!! I called again and again, I was promised that somebody would call me back and as I am writing this, no calls! They were so good when I was buying the car, and you think that I was planning to buy the Impreza for the wife next month! Hell no! This will be my first and last Subaru!!!

I bought a 2015 WRX and Ive driven it less than 10,000 miles and I already burned the clutch 5 times. This is ridiculous since Im 43 and I drive stick. Subaru only replaced the first repair. What is ridiculous is that I just got my car out of the shop today and it burned again in less than 9 miles. I dont know what to do at this point, I cannot afford this car anymore. Any suggestions?

The Subaru Impreza has been fairly reliable. I appreciate how great it handles in the snow and rain and other extreme weather conditions because it makes me feel safe. I chose this car because it was affordable in price and great qualities for its price. However, I wish it were easier and cheaper to maintain. The maintenance required to keep up the car has been very pricey and annoying. I also wish I had a higher more upgraded model that has nicer interior parts like leather seats.

Just bought a 2014 Subaru Outback. The seats are breaking down, the cushion is compressing and the leather is puckering. I was told they are all doing that and it is not covered by warranty. Seriously! A $40,000 and the seat looks like crap with less than 1000 miles? I have 5 friends who have 2013 Outbacks and the seats look brand new. Also, is anyone having their seat warmers turn off? I was told they turn off once they get to a certain temperature but this is not stated in the manual and this does not happen on the 2013 models. Could not get an answer as to if this were a new 2014 feature. Basically left the dealership feeling like I just need to suck it up and live with puckering seats. Would love to hear if anyone else is having this issue. We all need to rise up and revolt! Maybe then Subaru will fix what obviously is poorer quality seats from 2013.

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

Just bought a 2013 Outback and with driving it less that 1000 miles, the seat padding is gone and Im sitting on the corners of the seat frame. There is no padding there at all and it is basically undrivable. I find it hard to believe that others are not having the same issues. Just bought a car that I dont want to drive. No love here. The car seats suck on this car...do not buy!

2015 STI was the suck one ever. The engine was burned out in 12k mile. I called them and they replaced it. After 5k mile its happened again. I called them again and they said they didnt wanna fix it. Ill recommend to anyone and any websites about this bad company.

We have a 2009 Outback. At approx. 70000 miles (just past warranty) a vibration was becoming noticeable from the drivetrain. The Subaru dealership said it was from bad boots on the front end. We had the work done. The vibration remained so we took the car to an independent shop. They said that it could be the transfer case. To really examine it the transmission has to be dropped. We scheduled the service. When they opened the case there were bits of metal in the fluid and it was clear something had failed. Approx. $2000 later we were on the road again. The head mechanic said he had seen several failures like this. I would like Subaru to face up to this reoccurring problem and cover all repairs..

My 2014 Outback was my 3rd Subaru. They had changed to full synthetic oil and one has to use that as the company supposedly tightened up their Boxer 2.5L specs. First oil change at 3K was OK, 2nd at 7.5K later, as they recommended, was still OK. After that, was on a trip and oil light came on after about 3K miles. Eventually found a place in the rural area that had 0-20W which is required. Only half qt required. After another 2K miles, another half quart required. After that, the scenario continued to repeat. After an oil change, 3K miles and half qt needed, and at 5K after the change another half qt. Through several changes. Factory had lowered the period between changes to 6K, but after using 1qt of the 4qt original supply, I went to changing every 5K miles.Then found a CR report lambasting Subaru for their oil use. This was not leaking oil, but consuming it. A couple of autos, Audi and BMW - some models - were worse, but everyone that I talked to considered using a qt every 5K miles very excessive for a new car. Subaru would do nothing about it and the dealer - having been graded on the sales process already with the 10s they beg you to grade, was indifferent. Facing the possibility that the Subaru name would be associated with oil burner in the future and that the value of my vehicle for trade would be negatively impacted I chose to trade it in after only owning it 20 months and 27K miles. Traded for a Mazda CX-5 and went to the Subaru dealer immediately afterwards to tell them why I had traded away the Subaru Outback that I otherwise had loved for what I consider to be a lesser vehicle. That doesnt use oil.Dealer made up some excuses and I walked out, a Subaru fan no more. Dealer never even offered to make me a good deal on a newer vehicle that supposedly didnt have the problem. This was in Columbia MO. Despite my having informed them that I had traded the vehicle, I still get service reminders and other propaganda from the dealer. They are that clueless and disconnected and this reflects upon Subaru as being pretty much the same.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

I really believed that Subarus were reliable cars. I still owe $11,000 on my 2013 Legacy thats now worth $5,000 now and my transmission went. Since I have 121,000 miles on it, Im out of luck. Subaru is aware of issues they have with their CVT transmission and in 2017, extended their warranty to unlimited miles. That extension expired on 7/31/18. Their response is that they can offer me a $500 coupon off of a new car. I completely lost faith in them. I thought that my car would last until 300k miles at least.

I actually recorded the issue this morning and again will be back at the dealership. The Dealership is great. However, my new Subaru Outback 3.6R Touring is not. I loved my 2013 Outback 3.6R and want it back. Never had these issues and it’s not like I can just run the vehicle down the street for issues but have to drive over 30 miles one way. I bought my 2017 in December and the screen freezes up; now a total of 6 times. The camera wont work right and there is a too long of a hesitation from reverse to drive and no one can find the problems. Dealership reset and again the same problems. The scariest was this past Saturday. Mapping, clock everything froze, literally had to pull over and stop the car and then restart it in order to make it sync and work again. If they cant fix this issue someone better be finding my 2013 Outback and getting it back for me since I never had any issues with that one. The 2017 since I have purchased has had one issue after another. It seems others are having these issues as well so why isnt this being recalled or fixed.

Blind spot sensor not functioning. Has been at Subaru Superstore in Chandler, Arizona for one week. Service manager returned my call claiming to know nothing about a car they had in their shop for a week and were either unwilling or unable to fix. Found out through a third party (if you can believe that?) that they have decided to order a new sensor but are not certain that will fix the issue. The car has only 3,000 miles and the dealer seems disinterested. Also, Subaru Corporate Customer Service has not even acknowledged my complaint.

I bought a new 2014 Impreza in Richmond Hill. Paint defects appeared within 5,000 km all over my front bumper and hood. Both the dealer and Subaru Canada stepped back from repairing the defect under warranty and I had to file a claim in small claims court against both the dealer and head office. They eventually settled and paid. The issue is clearly experienced by many people all over the internet who also claim Subaru denied them any warranty. They lost me forever as a customer. They also asked me to sign a non disclosure prior to settlement that I declined. If I had then just writing this review would have landed me back in court. I have this entire disgusting experience fully documented. Shame on Subaru. Beware!!!!!

2013 Outback P2764 code. Dealership advised contacting corporate and I was offered $750 toward new car! Seriously, 125,000 miles, known transmission issue with extended warranty to 2022 but not mileage? Vehicles are meant to be driven! Beware of Subaru! Not so giving!

2014 Forester with 35k miles. Our Bluetooth is not working properly. I thought this would be an easy fix, and I was not too stressed by it. In my error, I forgot to mention it to the service department when I brought the car in last time. Three months later I had the car in to the service dept. for a standard check up and mentioned it to them... The whole radio unit needs to be replaced in order for the failed Bluetooth to work again! If only I had mentioned it during my previous checkup it would have been covered under warranty. Subaru is charging over $500 for this replacement. I will go without. My chief question is, why is the Bluetooth failing? Its not that old and its not as if it is an item (i.e. brakes, or tires) that might get wear down from overuse.In addition, when you press the accelerator on the 2014 Forester, a small delay and then it takes off. Very disconcerting. We have many family members who own Subaru and at our last family reunion everyone was grumbling about their Subaru and saying they will not buy another. Its a shame. This was our first Subaru purchase after many years with Honda. We were tempted to try a new car and had heard such great things about the Subaru. We will be going back to Honda.

My husband purchased a new Subaru Outback in 2011. It has continually had oil problems, with the oil light coming on and off. The Subaru dealer assured him this was normal and his car was fine. It was serviced on a regular basis with the recommended work and oil changes. Last week the car stopped in the middle of the road (while driving) and he had it towed to the Subaru dealer for diagnosis and repair. Diagnosis: They dont know. Recommendation: It needs a new engine! Really Subaru? 130,00 miles and no help from Subaru! Unbelievably bad reliability!

Hi, we have a relatively old Subaru, about 8 years but very low mileage and the a/c failed with a projected cost of $2,500. Seeing as the vehicle has been used very little, the repair amounts to $3 for every hour it has been driven. I asked if this was normal from Subaru and they simply explained that it was out of warranty. So if you want a reliable car that is going to last for years, and you have low mileage, maybe best to look elsewhere, as they appear unconcerned that there are failures despite low usage. Warranty should be time or mileage-based. My first and last Subaru, oh well.

I bought my car new from Schumacher of Delray, The purchase experience was the best I ever had, however I now have the car approximately 5 months and the radio head unit went bad. The safety features of the car were inoperative, and the gas gauge didn’t work. I took the car in immediately and they took it and loaned me a Forester. It is now 8 days and counting and I still don’t have my car back. I was planning to go out of state but they told me I couldn’t take the car out of state. We had to cancel our trip. I called Subaru of America, they told me they would get back to me and to date haven’t. This is my fifth and last Subaru.

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

About 5 minutes after I left the Subaru dealership I knew that my 2014 Forester that I owned for 3 years was not running properly. Eventually I found out the dealership upgraded some software because of an imaginary idle problem. Now Im left with a car with much less acceleration and power, and to boot a 20-30% reduction in mpg. There are several other problems too. Subarus was response was not acceptable: Nothing we can do. The person handling the case had no interest from second one. In the past they have helped with serious issues. This is their software, they are responsible for getting the car back to the previous running condition.

We bought a new 2019 Subaru Crosstrek. It has the Worst gas mileage we have ever seen in a vehicle. Its getting 13mpg. We have owned it now for 3 months. Now the dealership has says it will get better the long we own it!! We would like to file a lawsuit against Subaru and the dealership for false advertising this product. It does not get Nowhere what they are advertising. Maybe we bought a bad one. If so we would try another Subaru.

Subaru MADE good vehicles... But, then they went cheap. My 2013 Forester burned oil worse than an old WWII airplane... Its normal, Subaru said. Traded it for a 2015 Forester, no more oil burning issues, but now a crappy CVT transmission that bucked, stalled and hesitated upon acceleration all the time... Its normal Subaru said. Well, no more Subarus for me. No more CVTs for me. Got me a Toyota Rav4 with a normal automatic transmission and ZERO problems in many miles ever since.All of these CVTs are junk and causing problems, just Google CVT Problems with Nissans, some Toyotas, Subarus, etc, etc., and be ready to read pages upon pages of negative reviews. Many manufacturers like Subaru and Nissan have current class action suits pending. What a joke! To gain maybe 1-MPG, they jeopardized the goodwill and loyalty of their customers. Good to know that many other companies have not gone this way. Maybe thats the reason they have top sellers like the Toyota Rav4 with a normal automatic transmission. Do yourself a BIG favor, avoid headaches and stay away from CVTs at all cost!

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

We finally decided on a new car after buying used for well over 20 years. Finally narrowed it down to a Subaru based on customer satisfaction. Well let me tell you this customer is FAR from satisfied. Started at 14000 miles, when the dealer tells us the tires are down to the warning tread and need to be replaced. REALLY? Mind you all services had been performed at the dealer. So the dealer went to bat for me and got Subaru to replace all 4 tires no charge. Ok cool. So here we are 15000 miles later and guess what? Yep the tires are shot again, this time they check alignment and frame etc. nothing wrong. This time I have to call Subaru customer care. They balk, I argue, they finally agree to replace 3 of the 4 tires. I have to pay for the 4th one. So in 1 year and 30000 miles this Outback is on its 3rd set of tires!!They still cannot tell me why the tires are wearing out every 15000 miles. Tried to blame driving habits. Sorry, but if it was that then my other vehicles would be chewing up tires too! (They are not.) I cannot afford $800+ worth of tires every 6 months!! As soon as I can I will be trading in this hunk of junk for a Ford or Toyota. Never buying a Subaru again!

2010 Forrester is the worse car I have ever owned. Two years in: the heated seat wouldnt turn off. Ongoing: CD changer heats up to the point of warping discs even in the winter. 2.28.2015: Driving on I83 in Bmore rush hr driver side door releases door unlocks!! Unsafe unreliable piece of junk.

I had this Impreza on March 2016, so far very disappointed. Compare with my last car Hyundai is not that good. First the painting is not a very good quality, the front lower paint is already had lots white spot, maybe in the rough road a bit damaged, but the Hyundai never like this and I had more than 8 years, just show the painting not very strong. Second the sound system sometimes not working, still display everything on screen, just not play, like dead computer, I have to restart it. And today I found my windscreen got a crack line, not really like a stone hit as the crack very even, maybe the original fitting is not good so sooner or later will cracking. I just wondering whats happened in that day when they assembly this car in Japan? And I want to know is really Japanese care about their customer.

Its a Subaru. Really close to the safest car on the planet. Its our fourth. Saabs including an Aero convertible, Nissan 350Z. Fast (at least to 50mph). And safe, safe, safe.

My wife and I purchased a new 2017 Subaru Forester and unfortunately, another driver hit the car and tore off the front bumper. This happened on October 7 and now the bumper part wont be available from Subaru until November 6 or possibly later. Originally, Subaru said the bumper would be available on October 20. As we were planning on using the car for an extended trip, this has completely disrupted our plans and Subaru wont do anything about it.

On December 2017 we leased a 2017 Subaru Forester. A few months later and many trips to my dealer, I discovered that the radio system is not working. I contacted Subaru Corporate headquarters and I am getting the run around. They are refusing to fix the issue.

Spoke to Subaru service department yesterday. Asked about oil consumption issue. His reply was oh dont worry, the problem seems to be going away. Gee, didnt know cars could fix themselves.

After Subaru replaced the left caliper bracket with no results they set up new appointments with the factory field agent. Took a couple weeks but they re-looked at my rumble and confirmed it was still there. Using sound sensing device and several test drives they decided to replace the sway bar end links. The only thing they heard after that were the brake pads. This fixed my problem near the end of Jul 2015. But it is now Nov 2015 and the problem is back. Apparently, the brake disk pads float in the brackets with clips (according to Subaru service guys) and you will always hear some rumble. Well if that were true I would hear it on both sides, not just the left. So, back to Subaru service again. They had indicated to me a few months ago that because of the documentation to date, they would still honor further repairs with warranty even though my vehicle is now out of warranty. The issue is not resolved, but apparently this is the only way to update my review on this site.

Purchased 2013 Subaru Outback at 3500 miles. Oil light came on, took to dealer where I purchased. Mechanic told me thats normal that Subaru uses a lot of oil. After owning three other older Subaru without such problems didnt seem right. They checked the oil and said it was 1 quart low but that wasnt really low, it just seemed that way. I added oil then. When it was time to change oil thought problem was gone. At or about 3500 miles oil light come on once again. 1 quart low. Called Subaru of America, they said to do oil consumption test. Test was done at 1200 miles of consumption test that said it was fine at the usually 3500 miles light came on. Did another consumption test said after 1200 miles on test it didnt not use any oil. I tried to tell them it seems to use the oil at or about 3000-4000 miles, they just didnt seem to get it. Called Subaru of America, tried to explain to them, they didnt seem to get it either. So now between every oil change I have to add 1 quart of oil, use only Subaru oil. Not happy with my Subaru. Will not buy another Subaru again and tell everyone I know about my experience. Very disappointed with Subaru.

After 21,000 miles my vehicle has had to have the engine replaced along with other major parts. Initially, when I received my vehicle back, it had to be returned the same day. Its because the mechanics at Garcia Subaru of El Paso failed to lock the major coolant hose. It caused my car with a new engine to run hot and coolant to spill all over the new engine. When I received my vehicle back the 2nd time, the turbo was not working and the performance of my car was less than it was, prior to this major repair.

In 2014 I bought my first Subaru Outback (a dream of mine since I first got my license) for $26k at Bill Kolb Subaru in Orangeburg, NY. It was one year used with only 7,000 miles on it and immediately started noticing problems. The first problem was that it consumed an outrageous amount of oil and would always need an oil change. I talked to the dealership service about this and they assured me it was completely normal (IT WAS NOT!). My second problem was this rattle sound that apparently is a problem with all Subaru but really is harmless as far as Im aware. The third problem is that many components of the car started to fail including the catalytic converter which cost me a hefty amount of money and turning this car into a money pit.I used the car a lot in the two years Ive had it. I got 130k miles on it now. Going home one night the car started making noises and turned off suddenly. A mechanic told me it was the engine which Subaru later confirmed. I have maintained this car very well in the last two years, and its been at the Subaru Service department too many times for no fault of mine. I recently discovered a class action lawsuit against Subaru for oil consumption that ultimately damages the engine like mine did on Google after searching. It was apparently too late for my car to be serviced due to my mileage even though I never received any notice or was told by the service people about this problem (they knew about the lawsuit and the settlement the whole time I was having issues). This problem will cost me 10k to fix. I will never buy a Subaru ever again and I encourage people to think twice about the brand and to do more research on bad companies who refuse to take responsibility on THEIR mistakes. DO NOT BUY SUBARU!!!

With a 20+ year old Subaru and a 3 year old one I have unbelievable confidence in this brand. Other than an alternator failure there have been no issues. The number of winter situations they have gotten us through is a start, but the new ones safety features instill security and confidence.

Bought 2018 Outback last October. Have had continual issues with the radio console software rendering the car unsafe for navigation and destinations. They replaced software on 3-18-18. After 2 months same problem occurred. Navigation sent me to several wrong locations and console froze in back up camera mode all day. They installed additional software 5-11-18, but said there is no guarantee this would correct the matter and admitted that at least 20% of all new Subarus are experiencing this problem. I have one car and a handicapped wife. If this continues I will have no option other than to seek remedy under the Ohio Lemon Law.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

I was involved in an accident on November 9 and took my 2018 Crosstrek into a good body shop in town to get fixed. It is still there 6 WEEKS later because the body shop can’t get parts from Subaru to fix it! The last part they need is back ordered until Jan. 3! Ive tried calling Subaru of North America and my local dealer (Bob **, Fort Wayne, IN), and they keep telling me there is nothing they can do! My insurance only pays 80% of my rental, so Ive been paying 20% of the bill this whole time! I will NEVER buy another Subaru.

Bought a 2014 Subaru Outback from them that was a Subaru certified used car. I’ve had nothing but issues with it. I reported to them that there was a loud screeching sound intermittently the day after I bought it. They said they drove it and didn’t hear anything. I brought it up multiple times and they said they inspected everything but couldn’t find an issue. Brought it in for the same reason recently and they called back and said that rust on rotor made grooves in the brake pads. I asked if they could replace just the brake pads and they said no we have to replace the rotors. I wrote their service manager asking for the $65 inspection fee to be waived and honestly I want a full refund for the work. $550 for rotors that I didn’t need or want is ridiculous and I’m not sure its legal. The rotors cost around $70 each and the brake pads $20.

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

My air conditioner, heater and defogger all of a sudden went out. After having a Subaru mechanic look for the problem, he found burnt wiring that connected everything to the air conditioner, heater and defogger. I could not afford the prices that a dealership charges, so I took it to my mechanic to be fixed. So far in a month’s period, it has happened again. I not only have had to have the wiring replaced twice, but I had to pay a mechanic twice. I am on a limited monthly budget (social security) and to have this repair done twice is not on my list of luxury expenses. Subaru needs to have a recall done for this problem as it could have unexpected consequences for their larger than large company.

300 thousand and most reliable car I have ever owned. 1997 Subaru still going with less in shop time of any car I ever drive/owned/seen before. Maintenance only including the big stuff. Love my Subaru.

I drive 2017 Legacy, leased. Three times I have had blowouts in 5 months. Car only has 4000 miles on it and I drive it only locally. Not at high speeds. The first flat they said I must have hit a pothole. I didnt remember any. The second one I pulled up to a curb in front of a friends house, hit the curb lightly and blew the tire. The third one I was on my own block and went to turn right. Hit the curb barely moving and tire blew. I havent had a flat forget a blown tire in 30 years. I cant believe it is me. That last one I looked at tire and it was the sidewall that had a 6 inch hole in it. How does that happen going 2 miles an hour. 3 tires in 6 months. Something is going on!

Subaru is nice, safe, comfortable. I feel safe in it and I love the small perks like the backing up camera. The sunroof is nice to have, but I dont use it much. The rear seat heating seats was a plus, as well as the side view mirror defrost. The 4 wheel drive is something I really wanted too. However, even though the trunk space is bigger than my old Pontiac Vibe, its still not big enough to fit my dog and stuff we need to carry on a family vacation.

My 09 Subaru Forester suffered catastrophic engine failure without warning. Seems there are several forums about this but Subaru claims to have no knowledge of it even after production was halted in the early introduction of said vehicle. Car has 55000 miles on it. Ive put 29000 miles on it from buying it used at Pine Belt Subaru in Lakewood NJ 3 years ago. Took out an extended warranty for 100000 miles. Car is not covered because its 5 years from original purchase date which expired 2/14 never notified of same. Im looking at $5000-$8000 to replace. Oil changed every 3500 miles and was 355 miles into its most recent oil change. Rich at Subaru of America in Cherry Hill NJ stated by email that there was nothing he could do to help with the repairs. This will be the last Subaru Ill buy as they knew about the premature engine life expectancy of this vehicle and made no effort to contact me. Ill stick to Honda or Toyota from now on.

Comfortable seats, ample leg room, great visibility, sufficient power for my needs, ample interior space for passengers and storage, reasonable mileage, stability on the road, good range of color choices, could be a little quieter inside the cabin. Roof rack provides additional storage space.

I purchased my 2005 Impreza 2.5RS wagon new in 11/04. I now have 122,000 miles on it and aside from normal maintenance and minor repairs, the car has been fantastic and inexpensive to own. Another new Subaru will be at the top of my shopping list when the time for a new car comes.

2015 Keyless Legacy Outbacks electric shuts down, no recourse - Several months ago a purchased a new Subaru Outback from Herb Gordon Subaru. First, I truly did not understand what keyless technology meant in practice. When I got it home the trunk lift would only lift halfway. I took it back. They fixed it. It broke again. It later fixed itself. But, one day I moved the car in the driveway and forgot to put it in park. Apparently my husband opened it to put something in. When I came out I could not get it in park and it would not start. It was in total lockdown as if the electric system had totally shut down. I sat with the unreadable instruction book and figured out how to manually get it in park but no luck on starting. My neighbor, an engineer, tried, no luck. Finally after several hours called roadside assistance and they jumped it and all was fine. Friday my husband moved it again in the driveway and forgot to put it in park. Same thing. I got it into park but then nothing would work. It was a Friday so called dealership service.The guy talked me through a few things but said that he thought it was a bigger problem and I should bring it in (a two hour drive). Roadside assistance sent the fax to the wrong place and 3 hours and many phone calls later roadside assistance showed up but this time it would not jump and we arranged for him to come back the next day, Saturday, and tow it to the nearest dealership which is in Waldorf Maryland and hour from my house. I spoke with the woman on the phone, she took the information, but no one has called back as promised I assume because it is the weekend. So I will begin Monday. But this is what I want to say. I hate this car. I love everything but this shut down thing and I dont trust that it will ever be fixed and I think it is an outrage that I buy a brand new car and it does something like this and no one even gets in touch with me.This is my third Subaru and I have loved them in the past BUT the last one had a minor electrical problem (it was an odd year, 2006, in which they tried to combine the heating controls with the radio and you can imagine the result) but it was not like getting stuck for 3 days luckily at home. I feel helpless to do anything but to go onto every consumer website I can find and tell my long sad story. I am giving the car the worst rating possible because it flunked the reliability test so all other things make no difference.

I like the cars performance in bad weather like rain, snow and ice. The car keep me comfortable. I also like the all-wheel drive and heated seats. But I am disappointed with my Subaru in the cost of repairs. They are very expensive. Also, the windshield has been a bother and has broken numerous times. Rocks hit it and instantly put holes in the window. We have replaced the window five or six times.

Never a problem; however when term was up; but, miles still okay. I called and talked to warranty rep. and asked if I could extend it until the 100.000 miles was up. He, rudely, advised that I was 2 days late and could not apply.

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

My 2005 Outback with less than 85,000 miles on it has had both CV joints replaced (my expense). Also, the rear axle bushings were replaced (Subaru paid). Last week, I had to have the rubber bushings in the control arms replaced along with the stabilizer links and wheel realignment was performed due to the work on the control arms. The parts were about $80 while the remainder was labor charges. The total I paid with a 15% veterans discount was $694.60. The total labor was $657.78. The car was in the shop for 3 1/2 hours or a cost of about $187 per hour. When I called North Brunswick, NJ Subaru about what I considered an exorbitant labor cost, I was told that it didnt matter how long the work actually took, but that they worked for some book that tells how much time each job should take. We are all being ripped off because this is, as the service manager told me, an industry-wide policy.

I shopped for a year looking for the right SUV. My troubles with Subaru began with a Grand Junction Colorado dealer who would not deal with me unless I put down a $500.00 deposit. I moved on and bought a car through a local Chevy dealer who ordered from Heuberger in Colorado Springs. The Dealer put my husbands name on the paperwork when he never dealt with my husband but with me and when I called Subaru to change this, they said they could not so all my Subaru ID is under my husbands name (irritating). Next my under 1000 miles Forester lost the wheel well trim, the rest of the first year and three trips to various Subaru dealers the cruise control would not work because the check engine light was on. Finally the Salt Lake City Subaru informed me it was a computer program that only the regional representative has to reset this and maybe in the next 6 months he would get my way. Meanwhile the wheel well trim fell off again. Next thing, a rock flew up and hit the window which is not a new cars fault but it cracked all the way through and it was a $600.00 window! Finally a year and a half after owning the new car, I got the check engine fixed so I could use the cruise control. Very unhappy that the lights in the Forester do not turn off when you turn the car off. Many a night I would have to go out to the car to turn overhead lights off that someone had turned on in the back. I havent had to do that for 4 or 5 cars ago. The car is so noisy in the interior that the Bluetooth did not work. The phone sync is basically worthless since no one can hear you. The battery went out the second year I owned the car at basically 30,000.00 miles. I think the final thing that put me over the top was that the seats all started to crack on the sides where you sit and it folds a little. I dont know how to fix this except to stand while you are driving? I called Subaru one time because it was midnight and the vehicle steering wheel was locked. I remember my Ford once did that and there was a way to jerk the wheel, etc., etc. and it would unlock. I called for some directions and the Subaru roadside assistant had no information and the only thing she could do was call a tow truck from the closest Subaru dealer (200 miles away). By the way it was 20 below outside. I called the local Chevy dealer and he helped. From the time I first contacted Subaru to the time I got rid of this car, there is not a positive experience. Thus the name for Subaru is Super** or **rue and I will never waste my money again. It cost me to get rid of this piece of **. I am definitely not feeling the love!

Damage to our 2012 Subaru Legacy 3.6R Limited - When my wife was backing out of the garage, the transmission jerked and caused the vehicle to graze the workbench causing damage to the left front wheel well area. Though we took the vehicle back to the original dealership and they admitted several updates on the transmission needed to be done, Subaru of America feels this was strictly due to driver error and refuses to pay for the damages. There are many bugs on the computer from other consumers regarding transmission problems on this model as well as several others. But they will take no responsibility even though the repairs would be less than $550.00.

After contacting Subaru corporate I was given a couple of probable causes for the doink sound.The local dealership was also instructed to call me with a fix for this problem. It turns out that the navigation system has a setting that alerts you with the doink sound, if there is an accident or a traffic problem near you.The alert functions whether you have the navigation system on or not.The setting can be disabled by changing the alarm parameters in the navigation system.

We are very disappointed with our first Subaru. Weve had it about 3 months and I cant count the times we were coming out from shopping and the rear hatch would not open no matter what we did. No 65 year old should have to load groceries by crawling to the back from the passenger door. The dealer wants you to bring it in to reset it every time but after searching this major issue online I found a way to reset it myself. This needs to be addressed by Subaru, its such a pain as well as some other features that dont always work. Im about ready to take it back, thats how frustrated we are with it. First time buying anything but Ford or Chevy products the past 45 years, that wont happen again.

We purchased a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to the quoted number. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with Subaru of America and have had little to no help as they are not taking ownership of the discrepancy and they just keep trying to put it back on the dealership. Clearly this is a corporate issue as they build the vehicles and the dealership just sells them!

Engine Failure on 2014 Subaru WRX w/ 14k miles - To preface, I bought my WRX brand-new, less than 12 months back (Nov 13) with only 7 miles. Since purchasing, I properly broke in the engine, have had it regularly serviced, & have not made any modifications to the car whatsoever. Over one month ago, I was driving along on the freeway (cruise controlled in the fast lane @ 75 mph) and the engine completely ceased on me w/ no notice or unusual sounds. After taking it in to the closest dealership, I found that the small block would need to be replaced & that the reqd engines are back order for OVER ONE MONTH. 5 and a half weeks later, Ive yet to receive my car back after numerous broken promises & have found further issues with my car, including unexpected damages to the pistons/rods & a potential need to replace my clutch (which would not be covered under my standard, or additionally purchased extended warranty). With all of the issues that Im having - Im starting to believe that maybe Im not the only one... Anyone else having similar problems? What should I do from here? HELP.

Unable to use cell phone with 2015 Subaru Forester because there appears to be no way to take advantage of contacts/phone numbers contained within either an iPhone5 or an HTC M8. Forester does NOT have a NAV unit. It appears to be able to accept manual insertion of contact on a one at a time basis... a task I am unwilling to undertake. I am interested in any recommendations that will allow calls to be made from either phone using contact names.

We have owned three Subarus. The 2017 Forester being the latest. I was very excited about my new Forester until I was driving and it kept dying on me. Then a light showed up showing low oil, had only had the vehicle two months, called dealer they said bring it in they will check it out they stated nothing showed up about low oil, again two months later same problem while we were on our way to vacation again. Dealer said bring in. Same response, my husband talked to them and explained the other problems about it dying, transmission not shifting properly, rattling in motor. They told him to bring it in. They test drove it and told him nothing was wrong but did say they would charge us $95.00 an hour to fix it, now again same problems no response. The only reason we had stayed with Subaru is because we purchased a 2003 Baja and it has almost 300,000 miles on so we decided to buy another one in 2014. We purchased a Crosstrek. Had so much trouble with that car. Traded it in for a Jeep which by the way is fantastic, guess if we cant get my Forester fixed we will be trading it in also. Wondering if anyone else has had so much going on with their Subarus.

I put down a $200 deposit, still havent gotten the check that they promised to send over 3 weeks ago. The manager Erik ** was rude and completely apathetic to anything I spoke about. I would never send anyone here.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

I had to buy a new vehicle after my other paid off car was totaled by a person who ran a stop sign. I heard great things about Subaru so Just bought a 5-door Impreza with less than 15,000 miles on it. Did not notice it was a “base model” really as it had the Bluetooth and parking camera. The speedometer/tachometer cannot hardly be seen AT ALL except for a red arrow during daylight driving in sunlight. Can appear totally dark in bright sun! Very bad situation. Car does not have “auto” headlights but even turning parking or lights manually on in daytime does not help (as manual said could be done). This really is a unsafe design flaw. The higher option models have a better set up with the lights with lane assist. If you have a base model you are just stuck; cannot change the speedometer light level per the dealer. I wish I would have known this flaw before I bought this but I am happy with rest of car. At night all the speedometer lights and tachometer turn on red and can be seen easily but forget it during the day. I have vision issues and wear contacts so this sure doesn’t help. If I could have spent more for the higher option vehicle I would have now but was trying not to have a car payment still after I unexpectedly lost my other car and stay within my insurance payout. I may have to trade this in For the higher option later if I continue to like the rest of the car, we will see. I think Subaru needs to change this basic safety issue on its base models!! On Google there were other people who had complained about this. I noticed now too. I have only had this car 2 weeks and wish I would have test drive longer as I didn’t notice in the short test drive.

My 2012 Outback just got a new transmission after 75,000 miles. Im very dissatisfied. When I shift into park its rough, makes like a clunk sound. Makes me wonder how long this one will last!? Ill never buy another Subaru. Makes me wonder if it was done right? Of course they say its fixed and better!! What a joke! I think a bunch of us should get together and place a class action lawsuit.

The car is very reliable and I have owned it for 6 years. I for the typical maintenance on the car and have had no additional problems. It drives very well and handles the snow well. After owning a car with cloth seats, I would consider leather. While the cloth cleans up well, its just not practical with kids and dogs. Its an older model and did not come with Bluetooth. It would be a nice benefit to have it. But price was a strong factor when choosing this car and it was affordable in comparison to competitors. I have a huge sunroof which I love. I love the large trunk space in my Forester and how the seats fold down flat in the back.

I have had at least 10 problems with the light bulbs on my headlights. The bulbs are not cheap and a lot of people do not know exactly how to put them on, very unsatisfied with this problem. Some dont even last 3 months. Is this a defect in this model? Every mechanic says they are hard to get to, to replace and want to charge high labor. Is there something that can be done about this? I love my car but this is getting aggravating. Thanks.

Bought the 2014 Forester in July, 2013 because of the reliability of the brand. Car has been great as I put about 800 miles on a week commuting. At about 35,000 miles I started to notice that the oil light came on about the midpoint between oil changes, at about 3500 miles. Have to add oil about every four weeks, really burns through the oil. No drips on the driveway, car runs great. Love the car but have to fix this oil issue.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

Entering a busy state road from a rural side road the car did not accelerate creating a potentially dangerous situation as cars rapidly approached from the rear. This intermittent stall problem has occurred previously - always as I attempted to accelerate from a slow speed.