We have a 2011 Subaru WRX STI, with roughly 67,000 miles. We experienced a timing belt failure on the freeway, in heavy traffic, and we were barely able to get the car off the road before it died. We had the car towed to a dealer, who wanted $9,000 to replace the engine. We decided to have the engine rebuilt by an independent Subaru shop for $4,900 instead. The recommended mileage for a timing belt change is 105,000. The dealer indicated that this is extremely rare and they recommended that we contact Subaru of America. I was on hold for almost 30 minutes before I gave up. Now I understand why Subaru has such crappy power train warranties...

I was involved in an accident on November 9 and took my 2018 Crosstrek into a good body shop in town to get fixed. It is still there 6 WEEKS later because the body shop can’t get parts from Subaru to fix it! The last part they need is back ordered until Jan. 3! Ive tried calling Subaru of North America and my local dealer (Bob **, Fort Wayne, IN), and they keep telling me there is nothing they can do! My insurance only pays 80% of my rental, so Ive been paying 20% of the bill this whole time! I will NEVER buy another Subaru.

I used to be a loyal Subaru customer, but will never consider buying a Subaru again. After attempting to purchase my leased Subaru, Subaru Motor Finance could not confirm for over 3 weeks whether they ever received the check in the mail. I called for weeks, always being told that someone would get back in touch with me in 48 hours - no one ever called me back. I have spent over 4 hours on hold over the past weeks without any resolution.

I bought a 2015 Subaru brand new thinking it will last forever. Just told I need a new transmission and itll cost 7000 dollars. I still owe 10000 on it. What a joke. This car should last 300,000 not 130,000.

I bought a brand new Subaru Outback 25i limited in 2011. Ive had regular oil changes and followed the maintenance schedule religiously. I had 55,000 miles on the car. I wasnt super pleased with the interior because I have dogs and though Subaru claims to be dog friendly, their thin plastic fabric below the windows rips very.... Ok.. I thought kind of cheap but I put up with it... Then, three weeks ago, my check engine light went on.... I called the dealer who told me not to panic, that it was probably nothing but to get it in. I got it in the next day (the light had gone off by then but I brought it in anyway). Turns out there was no oil in the engine and the brakes had rusted. They told me I neglected the cars maintenance. My neighbor has the identical car and the exact same thing happened to her but hers was still under warranty. They rebuilt her engine. They claimed mine was neglect. They would not help me. I dumped the car. Took a major hit because of the issues but I no longer trusted it. Ill never buy another Subaru or recommend them to others.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

I like the Subaru Legacy because it has a lot of power. The color is look like an elegant color. All I need is in there and all in the navigation especially the most important. But I dont like it looks so old.

Extreme Disappointment - Atrocious Quality; First time Subaru Owner - brand new 2015 Legacy 3.6R - purchased Dec 2014. Major Safety and Quality Issues - Awful. Whomever is in charge of Quality at Subaru should be fired. It is evident Subaru failed to Quality test this model before production.1. Burning smell from engine & snow water entering engine bay. Discovered snow/water entering engine bay/compartment while driving in snow. Serious safety risk; water all over electrical components I believe leading to burning smell. Contacted Subaru of America, no response yet. Filed N.H.T.S.A. complaint. The water/salt stains are evident under the actual hood and the engine compartment and already see signs of rust on electric connectors. 2. Water leak in foot well of cabin. 3. Starting issue - numerous time required 4-5 seconds for the engine to crank/turn over finally started. Dealer replaced fuse relays per Technical Service Bulletin (TSB)4. Display - frozen numerous times - Dealer replaced fuse relays per TSB. 5. Fuel Filter door froze numerous times; unable to open; Dealer fixed per TSB. 6. Awful wind noise driving above 40mph. Door/window moldings replaced on all doors and 2 front triangle windows replaced by dealer per TSB. Vendor made faulty moldings and glass.7. Moon-roof - above 60 mph moon-roof whistles loud - seal issue like door. Exterior moon-roofs black seal/molding towards back near center dome light, is raised up above the sheet metal not aligned/flush - adjusted by dealer. 8. Lumbar - when pressed to increase lumbar, it only enlarges on the left side of the seat back only, then when you press decrease it shifts to right side and almost even outs then goes flat. Dealer inspected and found defective seat from factory; parts on order.

I have an Outback...It is a fantastic car. Lots of room and no major blind spots. It has the power needed for highway driving and passing. A feature many miss is the luggage rack with the crossbars built right in! Helps the aerodynamics for fuel consumption which by the way is very good. It is interesting to note that the outback has more towing power than the Forester. The only dissatisfaction with Subaru is their packages - confusing and not always making sense.

I bought Outback 2017 in Sept 2017. 3 mos later GPS froze then hatch flew open while I was parking & my dog jumped out. Dealer said electronics needed reprogramming & done. A year later, GPS froze again, hatch slightly jammed on rubber mat, hatch stuck closed. AAA to the rescue, dealer said needed reprogramming & done. New battery. 4 mos later, I used radio while car stopped for 10 min, drained battery, needed AAA again to jump. Told I was using too many electronic features like the radio! Now 3/2019, GPS froze, hatch stuck shut, AAA jumped. Dealer said rubber mat jammed - NOT, it was 1 mm over the space, I am careful, but yes dog jumps in & out. Told interior light of hatch was on because it jammed & drained battery overnight.Extremely unreliable and unsafe in my opinion. Have spent hundreds of dollars in time, Ubers, taxis not to mention lost doctors appointments etc. Internet has websites of hundreds of Subaru owners with identical problems with 2016 - 2018 Subaru outbacks and foresters. Complaints of similar parasitic battery drainage for numerous reasons. They need to redesign the electronics, especially the malfunctioning sensitive hatchback and interior lights, size of battery and hatch rubber mat. Will it take a class action to get them to do this? For sale: 2017 Outback, 19,000 miles, all the bells and whistles, then some. CHEAP. (getting a Volkswagen).

We finally decided on a new car after buying used for well over 20 years. Finally narrowed it down to a Subaru based on customer satisfaction. Well let me tell you this customer is FAR from satisfied. Started at 14000 miles, when the dealer tells us the tires are down to the warning tread and need to be replaced. REALLY? Mind you all services had been performed at the dealer. So the dealer went to bat for me and got Subaru to replace all 4 tires no charge. Ok cool. So here we are 15000 miles later and guess what? Yep the tires are shot again, this time they check alignment and frame etc. nothing wrong. This time I have to call Subaru customer care. They balk, I argue, they finally agree to replace 3 of the 4 tires. I have to pay for the 4th one. So in 1 year and 30000 miles this Outback is on its 3rd set of tires!!They still cannot tell me why the tires are wearing out every 15000 miles. Tried to blame driving habits. Sorry, but if it was that then my other vehicles would be chewing up tires too! (They are not.) I cannot afford $800+ worth of tires every 6 months!! As soon as I can I will be trading in this hunk of junk for a Ford or Toyota. Never buying a Subaru again!

2 days later, the call taker from SOA did send me the language of the contract, so I am satisfied. I also received it from the dealership in NY, so I am pleased, but I dont care for having to dig to find the actual language/details of such an expensive item.

I was so excited to get a backup camera but the one on my 2015 Forester is worse than not having one. It makes everything look so much further away than it really is. And today I glanced into it before backing into my space and right into the side of my husbands car. I waited 15 years to get a new Forester and I am so disappointed in it. This would have never happened using the mirrors. You know, it warns you if youre too close to something in front of you, when what you really need is a warning if something is behind you. My daughter has a Kia and the backup camera is 100 times better than my Foresters. Please correct this before it is a little child someone doesnt see.

2011 STI 41k miles and it blew a head gasket. Subaru wont warranty it because of a aftermarket turbo back exhaust. I had my VW longer with way more mod and never had an issue. Subarus have head gasket issues and for them to deny my warranty because of some dumb mod so they dont have to fix their issues is a bunch of garbage. Ill buy an Audi or BMW next time.

The car is terrible -- poor construction, poor interior. Defect in the steering wheel, door panel. There was a scratch on the bumper that I showed the Service Dept. They said I did it when it was washed. It is not a scratch. It is a defect in the paint. They would not deal with my complaints. I called Subaru and trying to get them to be available is very difficult. I will never buy another Subaru again. These people who love their Subarus are blind or naive. If you damage one tire you need to buy 4 tires because of the symmetrical AWD. High maintenance.

I have a 2008 Subaru Outback and my visors keep breaking. I have already replaced one visor which needs to be replaced again in less than two years. And now my driver side visor is broken as well. These visors create a driving hazard and should be recalled. The visors are poorly made and keep breaking. The visors break and drop down at inopportune times, such as while driving, posing a safety hazard. To add insult to injury, the replacement costs are over $100.00 each, more if you happen to wreck. These visors create a driving hazard and should be recalled.

Two months ago I built up the urge to trade in my 2005 Chevy Uplander for a brand new 2014 Subaru Crosstrek... the car Ive been wanting for sometime. I walked up to the black one I wanted and demanded the deal they promised online. Finance 6 years $400 monthly. After being denied for not so hot credit and offered a $550 monthly I walked out of the dealership a lil bummed. But took it with a grain of salt, just have to save up more for the 15, I thought. But the very next day Marco, the online Subaru sales guy, called me up in the morning with great news that Wed talked to the manager and made some moves to get to deal you wanted. Excited I rushed to the lot, signed the contract, got the insurance onsite, traded in my van.At first they told me theyd give me $2500 for the van. But when I look at the contract they put value @ $500. When questioned they said in order to get the numbers I wanted and to make the deal work thats what we had to do. Agreeing to that I went ahead. I fell for the extended warranty and 3 year maintenance too for an extra $79 a month bringing it to 479 for 6 years. Hesitant but sure I could make the payments, I drove off the lot a proud New owner of a Subaru.One month goes by and Marco calls and says, Oops, we forgot to get a copy of your pay stubs. Can you please send it via text email or fax? After kindly agreeing I first text it to him 3 different times. A week later they called me at work and demanded I fax or email of my pay stub. Agitated at this point I agreed and faxed it, scanned and emailed the copy. Two months since I drove off the lot and I get a call at work again from Marco asking if I could come down to the dealership to work out a new deal because they made a mistake on the contract and discrepancy on my pay stub. While at work I told them I was busy, I would try in the next couple days. Today I got another call at work from the Subaru manager rudely demanding that I return the car to the lot, saying that time is up and the deal is no good, the bank rejected the terms. Pissed off at this point I was ready to just say ** it, Ill just return it and get my van back. So thats exactly what I did. Except they didnt have my van ready, its getting smogged and Ill be ready in a couple days they said. When I arrived at 8:45 pm the GM wasnt even there waiting as we discussed. I had to wait for an hour for him to show up. During which I had to sit there with the sale manager who didnt know anything about the situation. When the GM finally showed up he rushed up to me, got in my face and demanded the keys back. I refused because they didnt have my van ready. Thats when three guys surrounded me and basically strong armed me for the keys. Then acted like they were doing me a favor by calling me a cab ride home. Only to tell me theyll call me when the van is ready.When I signed the contract I signed a page that said no buyers remorse... once I drive off the lot theres no driving back with second thoughts. Is there a such thing as sellers remorse? Bad Business. I want Fairfield Subaru exposed. I dont ever want to buy Subaru again. They lied about the van being smogged and dont know where my van is?

Upon my Dads passing, given a 2008 Subaru Forester (LL Bean-edition). This car has less than 50,000 miles on it and was just diagnosed with a head gasket issue! Contacted Subaru and asked to go through hoops, including having their dealership review the problem. A review of their brand indicates a litany of issues with this company. Yet they want to tow the company line and state that there are no recalls on this model. Would have been made to take time off work to their far flung dealership locations, pay inflated dealership rates to diagnose an issue they (Subaru) states is not an issue. Getting a diagnosis from dealerships and paying for the privilege is what takes the cake. Also, would you pay to have the fox watch the chickens in the hen house???? No integrity with this company and this was not a cheap car. They do not stand behind their product and I have taken this first of many steps to let anyone I know considering buying a Subaru of the substandard product and joke that they refer to as customer service!

I do not normally write reviews on vehicles as I understand that with any car..business..dealerships..you are going to have bad experiences and things are going to happen to vehicles. I am by no means a Subaru loyalist or fan. When I purchased my first one I admit I fell for the hype. Being a mountain biker/cyclocross/road biker dude and outdoor kind of a cat, I fell for the whole Subaru/nature blah blah blah...but having been in a Subaru for almost 4 years I started noticing some things about the Outback but thought it was just me. After reading some of the stories here, apparently my imagination was not as wild as I thought it to be so I write this in the event anyone out there in the cyber world falls upon these reviews while researching cars.My first 2012 Outback was the premium with cloth seats. The seats really are bad in these cars..not very comfortable and after some use, they began to settle in per say in a manner that seems to make them feel a little harder/thinner than they were new. Say around 7500 miles for me on that vehicle, the road handling was ok, not great, nothing to inspire one but then again it is an Outback. Do not lean too hard on these cars as they feel flimsy like they are made of cheap sheet metal. The interior plastics really do feel cheap and look cheap. The kicker- driving down the road one day and at 15,000 miles, the check engine light comes on - vehicle shuts down. I pull off the road and get out to check the issue as I smell coolant..radiator fluid is all over the ground. Call road side assistance...they arrive and transport the vehicle to the nearest Subaru dealer in the area. Three hours of sitting in the hot Texas sun, I get to the dealer and await their verdict.I am advised that a rock must have hit my radiator and put a hole in it and dumped the fluid...ok, I am thinking possible. Never had that happen but trying to be fair, I ask them where the hole is. The service manager advises me the hole is about the size of a bb and is on the back side of the radiator about 8 inches up. Now I am getting a little skeptical..a rock about the size of a bb hit the back of my radiator and punched a hole in it. “I want to see the hole” I tell him. So we walk over to the service area and they raise the car on the lift and show me a hole on the backside of the radiator. The hole is a perfect circle, about the size of a BB. So the service manager then tells me that he surmises a rock flew up from the road, hit the frame, ricocheted backwards and hit the radiator - a freak deal as he calls it. To replace radiator he advises me around 800 dollars including labor - no coverage as it was not a manufacture’s defect. So even though this seems really weird to me I tell myself, well, I guess anything is possible and I really have no way to argue or prove otherwise.While I was there I was looking at the limited model and had kind of thought I should have got one of those instead. So I ended up trading the premium in for a 2013 Limited - seemed nicer with the leather and upgraded radio and moon roof, etc. So things I noticed and apparently I am not alone. Interior still looks cheap with a really over all plastic toy feel. I have never achieved any MPG better than 25mpg on either Subaru. The exterior metal feels flimsy and will give with very little pressure applied. I too experienced the object in one tire (staple) and would need 4 new tires at 23000 miles because of wear pattern on tires and AWD system requiring close tolerances to ensure damage not done to the AWD system.At around 29000 miles on the 13, I started noticing when I backed out the driveway and out the vehicle in drive from reverse, I would get a hesitation of a few seconds before the car engaged and moved forward. The paint is cheap and if you sneeze on it right, a flake of paint may fly off (exaggeration) but it really is bad. The leather seats in the 2013 did the same thing as in the 2012. They seemed to compress and get harder over time like they lost their shape. The molding around the seat came loose after about 1000 miles and Subaru never did fix it even after pointing it out on each service of the vehicle. The carpet and floor mats wore out to the point they looked like they belonged in a car with 100,000 miles instead of 30,000. They over all feel of driving the car was well like just driving a car..nothing great or inspiring.So in order to be fair, I never experienced any problems with the radio, blue tooth, or plug-ins for phones, etc. - everything synced up and worked each time. Home link always worked. The vehicle had ample storage space for my bike gear and kept it in a secure place while I was riding. My bike rack fit on the car with the added 2 inch hitch receiver I had installed at U-Haul. The power mirrors always worked and defrosters as well as heated seats. The extra storage in the rear under the floor mat was nice. I never really took to the looks of the Outback. I never experienced the oil issues as others at all. One reason may be I ditched the 2013 with 30,000 miles on it because my gut was telling me when I noticed the stalling issues that something was not right. Even with an extended warranty on the vehicle from my previous dealings with Subaru dealerships, I knew any problem would be a head-ache.I really wanted to like this car and when I bought it like I said I fell for the hype. For the price I paid for a Outback limited, honestly it was a real let down. The Subaru seems to show its age a little pre-mature. Even though the Limited is loaded, the 2013 still felt a little dated compared to other vehicles in the same class and though the MPG was acceptable compared to the Jeep Wrangler I gave up to get in the Subaru brand, it never came close to the promised projected estimates of their commercials and advertised MPG ratings. And for the most part I drove the car like a dude driving a station wagon, cruising around at posted speeds, easing in and out of stops and traffics. The dealership I bought the last one from pretty much blows. They could care less about customer service..never rude to me, never really wanted to help either on any issues. The first one was ok, just too busy with too few employees and you know how that played out. I know there are the Subaru loyalist and I get that. I still am a Jeep Wrangler fan even with all of its reported problems but I love the Wrangler so that makes it a little easier to handle and the last Jeep Wrangler I had, I drove for 5 years and the only issue I had was a dead battery and the black plastic fading which was an easy fix. After all, it sat outside in the parking lot in the Texas Sun...cannot hold that against it too much.So any potential Subaru buyers out there - do your homework and look for unbiased information on the vehicle you are researching like a site that is not dedicated to the brand. I am not going to say I hate the brand...hate is a harsh word and no one twisted my arm to try the brand. I did and because of my experience I am now an educated consumer of the Subaru brand which I will never purchase again.

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

I have a 2014 Subaru Outback that I bought new. Until now, I loved my car. A few weeks ago, I noticed it having difficulty starting. This happens both when I use the key to start it and when I use my auto start. When it began, it wasnt cold out (I live in Minnesota). It was almost 50 degrees. The car would take longer to start and keep turning over before firing up. Other people even noticed it. I took it in for service and they tried doing a computer reset and told me that should do it. It didnt work, so I took it back.Meanwhile, I had done some research and found that some Subarus can start doing hard starts, which is exactly what this seemed to be. Unfortunately, the dealership I took it to did not take me seriously and tried to tell me that it was normal for my car to start that way in the cold weather (by this time it was in the teens outside for temps). They were unwilling to see it as an engine issue and told me that all cars do this, which was completely ridiculous. Prior to bringing it in, it almost would not start one night and I thought I might have to call a tow truck. If this is what my car is going to do at 3 years old, it needs to go. A Subaru dealership is telling me this is normal for the car and it cannot be fixed, and apparently it isnt that uncommon for this car. I need a reliable vehicle. I plan to get rid of it and get a vehicle I can trust to start. Its disappointing because I really liked this car.

I have a Subaru XV 2013 and on the highway, the glass roof exploded without reason. No other cars close and a perfect road. Temperature 0 Celsius. Subaru refuse to cover it on guaranties. The car has been in traffic less than 30000 kilometers. Unbelievable.

Just bought a 2013 Outback and with driving it less that 1000 miles, the seat padding is gone and Im sitting on the corners of the seat frame. There is no padding there at all and it is basically undrivable. I find it hard to believe that others are not having the same issues. Just bought a car that I dont want to drive. No love here. The car seats suck on this car...do not buy!

2005 Subaru Legacy Outback limited xt wagon. Purchased new Turbocharger. Failed at 36k miles (Factory Replaced). Turbocharger failed again at 75k miles (Factory replaced again). Turbocharger failed again at 112k miles. Connecting rod bearing also failed at that time. Factory says Too Bad For Me. Motor oil and filter were changed at 5k miles, 5k miles and 3.75k miles respectively. With full synthetic oil. I now had lawn ornament.

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

I own a 2008 Subaru Legacy, best car Ive ever owned for this area of the country. Due to very cold and heavily snowed New York (Catskill Mtn region), you tend to notice your windows being frosted over for a while to defrost during winters. I never thought twice that build up on the inside of my windows was anything other than caused from the extreme cold temperatures here in NY, and as a new car you just sometimes dont take notice to those things.As the years pass, MOST cars get dings, and dents, and repairs... but recently because it’s not a place that you would just take notice to UNLESS you are someone who hand washes and waxes your car on a daily basis (in my opinion), I noticed severe (massive) paint bubbling across the whole top (metal paint area) above my windshield from one side to the other. Now, I would never had noticed this if it had not been from the obvious ROCK CHIPS which have hit the bubbling, and yes made this paint bubbling break open and look like it’s caused due to rock chips. The surface is not a layering rust to where it is corrosion rust that would break away if tapped on. It’s more like a start to corrosion rust that has not started the eat through process. Upon closer inspection it looks to me to be from POOR windshield seal and thus NOW knowing the reason for such poor build up during the winter on the inside of my windows. Well I guess the rock chips are completely different way up at the top of your roof than on like say your hood or around your grill area... HAHA, what a joke. I take very good care of my car. I’m asking for a proper inspection and a paint job after a corrosion protection - not like Subaru can’t afford it. This MAY just keep me from ever buying a Subaru again. The dealership had the audacity to tell me to trade it in and let it be someone else’s problem. NICE.

I bought my new 2014 Subaru Crosstrek and it had steering and handling issues. Two trips to the dealer where I bought the car no troubles found. Feels like a new Crosstrek. Tried a different dealer service center. Test drive can not reproduce problem. At 11000 miles I had my local alignment shop check it and the alignment was out and one tire was not true. That tire is now on the back and can no longer be rotated. Top it all off, I find out dealer service centers are not required to have wheel alignment equipment by Subaru of America. This is my 3rd Subaru and the first 2 were great cars. This one feels cheap. Has rattles and the overall quality has gone way down in 10 years. The car sure doesnt feel planted like it has all wheel drive. Buyers, if youre looking at this car stay away from internet chat rooms forums because you will get nothing but sales people telling lies about how good their cars and the company are. Judging by the complaints here Im not the only person.

My 2011 Subaru Outback stalled out on the 101 South driving back from San Francisco. At any hard brake the car would shudder and/or quit. Extensive research has informed me that this is a very common problem with Subarus, resulting from a failed torque converter. Owners of Subarus have posted about this problem for many years. The Subaru dealership from where I bought my Outback, and which is making the repair, just confirmed it is the torque converter that has failed and will be charging me $2016.59 for the repair. I am coming out of pocket over $2,000 to replace a part Subaru has known for years FAILS. Not only have they received many complaints about this part, it is a DANGEROUS problem for the car to have. It should have resulted in a recall by now, there are so many complaints. The car can stall at a red light, on the highway, or anywhere else where a hard, fast brake is required by the driver.

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

Purchased a new Outback in April 2016. Noticed the GPS map was from Q3 2014, so I asked the salesman if it could be updated. The salesman checked with the service department and told me that it could be updated by the service department just as soon as an update was available...but an update was not available at that time. A few months later after moving to another state, I asked Subaru Customer Service if my map could be updated. They informed me that the Subaru policy would not allow me to get an update before I owned the Outback for 12 months. So my map would be almost three years old before I could get it updated by a Subaru service department. I wasted much too much time sending emails to them attempting to get an update approved and after too many...I gave up and was lucky enough to find a way to update it myself.

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

Purchased new, great vehicle for engine and drivetrain. The execution of function and maintenance of the interior and exterior is a poor effort. The front end is a bug catcher. The interior could have been better appointed with holders and storage. The gas pedal position is horrible and extremely uncomfortable, with no remedy from your company. The paint and body is a joke. Dont spit too hard on it!!! Too bad you came up short. A pickup with this drivetrain with practical appointments with form and function... At least you have room to improve. Feel a bit cheated...

In the first six months I owned my Outback (purchased new) my infotainment system failed and had to be replaced -- it took six weeks for the replacement to come in! I was without navigation, radio, Apple Car Play and rear back up camera. Six months after that and while on vacation, the Eye Sight system has failed leaving me without adaptive (or any kind of) cruise control, lane departure warning/correction, front crash warning and a few other Eye Sight features for which I paid a handsome price. This is far from the experience I expected from Subaru. I was confident in my decision to purchase this vehicle and I have to be honest - I have buyers remorse. I have to take the car into the dealership when I return home so I do not currently know what precisely the issue is with the Eye Sight system.

I have a Forester, it’s a great car except for when the engine light and cruise control light goes on at the same time making the car difficult to drive. I have had this issue 6 times now from 2009-13 and each time I go to the dealership where I bought the car, they say the issue has been fixed but there are always added expenses such as my hose has a leak or etc. Obviously, if I had this issue 6 times, then issue hasnt been fixed. I have been told by the dealership this isnt an ISSUE and that the time lapse in between visits to the dealership are so far apart I shouldnt worry about.When I had this experience for the 6th time this week, I thought writing to company and saying, Hey, when are you guys going to figure this out? Its been five years and a lot of money and no one seems to be able to help me. So today I decided to do a little research. There is a whole site on topics about this issue going back to ’07 all the way up to my last entry… I am still researching. This issue is a big issue, Subaru. Wake up!

I owned 2 Subarus, 1 WRX STi 2005 and one FORESTER 2007. Both of them have been really great. The STi I only done maintenance on it thats it! The Forester I did a couple of small repair like front links and ball joints... nothing major. Really good cars, the only really big complaint is on the IMPREZA WAGONS of 2002-2007. THE BACK STRUTS TOWERS RUST COMPLETELY at the point the struts will pop inside. I seen from my own eyes and heard of this everywhere.

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

My spouse and I recently purchased a brand new 2013 Subaru WRX STI. Before signing our agreement, we stated that we could see an orange peel look in the factory paint. The salesman and sales manager stated that they would have it cut and buffed, which should remove the orange peel look (my spouse nor myself do not have experience with auto body paint, so we reluctantly decided to sign the papers being as it was a brand new car and we figured that the cut/buff process would really remove the orange peel factory defect look). They cut and buffed it and it will not remove the orange peel, so we decided to take it to a reputable auto body company in the area we live in. Once we spoke with him, he stated that to totally fix this factory paint defect, the car would need to be pulled completely apart and totally repainted. That comes in at around $6,000! We just spent $40K. We cannot afford to put another $6K into the car. So we contacted Subaru.com and they sent a rep out to look at the paint. The rep stated that there is not a problem with the paint! Not only can the salesman see the orange peel as well as other workers, my friends, etc., but the Subaru rep doesnt come on! They also stated that they would not take any opinion from any auto body place besides the one they use. That in itself seems fishy. If they say nothing is wrong with the paint, why wont they get a few other opinions? They are just trying to cover their rear ends and not make right. If you read online about the orange peel effect on auto body paint, it clearly states that its caused from improper application of paint - whether it dried too fast, they didnt apply it correctly or the paint itself has a defect. We have owned over 20 cars in the past 12 years and have never had a car with orange peel looking paint. We have never owned a Subaru and this will certainly be the last! The factory is cutting corners to make more cash and get over on the consumer since most people dont notice this issue unless you really look at your car. We have been up and down with the Subaru dealership and have contacted the owner to see if he will make right on the fixing of the paint. We are awaiting the answer from him. I can only hope that he will make right on it. We love the car otherwise and shouldnt have to live with something that looks so bad! My husband just received a phone call stating that we are not allowed back at the dealership and to not contact them any longer! Not only did we already prepay for service up to $45K, but we also were told that we are given free car washes for the life of the car! This is ridiculous! I will never purchase a Subaru again!

We own a 3-year old Outback with 37,000 miles on it. Since purchasing the vehicle, we have had to add a quart of oil between each scheduled service (about every 3,000 miles). The dealership tells us that is not abnormal due to the thin grade of oil (which was never mentioned when we were considering purchase of this Outback). It gets worse. In November, without warning, the car lost all power while waiting at a red light on an exit ramp off the interstate. Because we could not get the power back, we were unable to move the vehicle to the shoulder. While waiting for the tow truck, another car smashed into the driver side of the vehicle (hit and run). After months of arguing with Subaru of America, we were told that the accident resulted from the other drivers negligence (rather than because the car was completely dead on the ramp) and, therefore, Subaru was not responsible in any way.The Louisville, Kentucky dealership where we purchased the car finally examined it last week and reported they could find no identifiable problem with the engine. Therefore, the service department concluded there is absolutely no reason to expect this will ever happen again and suggested that we were overreacting because we fear this could occur again, without warning as before, and dont want to drive the vehicle any longer. Not surprisingly, when we asked to meet with the General Manager of the dealership to discuss our concerns, the response was that he was too busy to meet with us (but we could call him). And Subaru has the nerve to boast about its reputation for customer service. You couldnt prove it by our experience. It would be difficult for us to say that Subaru stands behind its product.

The car chargers are faulty. They keep blowing up now twice in few months. Every time I have to waste a whole day to fix them. They keep trying to convince me that the problem is with my adaptor but thats not true. I have used the same adaptor for 10 years with my last Toyota with no problems. Needs to be fixed permanently. What an annoyance.

Returning from a long trip late Oct. 2016, the oil light came on with over a thousand miles left to go for the next scheduled oil change. Added a quart of oil to get home and after contacting Subaru Customer Service took the car to Tucson Subaru, AZ for an oil consumption test. At the first part of the test, engine is checked for external oil leaks, oil level sensors to be in working order, and complete oil and oil filter change is performed. After 1200 miles, you return for the second part of the test which is to check oil level, add oil if necessary, and determine amount used. If a third of a quart (10.7oz) or more is consumed, engine deemed to be using excessive oil and the short block is replaced. My car is still under powertrain warranty.Here is the problem: First part - the crankcase was overfilled (I personally checked and oil level was over the full mark on the dipstick by well over 1/2). Second part - the crankcase was filled to the full mark on the dipstick. (Again, I personally checked) Result - Very small amount of oil consumption. Engine deemed normal. If you look at the first invoice findings (see attached) it says 1.2qts low, add the 1qt when oil light came on during trip and that equals 2.2qts consumption in approx 6500 miles. At that rate, the 1200 miles test should have been 0.406qts consumed. Well over the one-third quart criteria. How can anyone determine oil consumption in this manner? My common sense tells me to fill the crankcase with a pre-measured amount of oil in ounces, drive the prescribed 1200 miles, return for a measured oil drain in ounces, the difference is the amount of oil consumed. Cars are not cheap nowadays. The manufacturers and dealers should stand behind their products, customer satisfaction and not put the bottom line $$ first.Are dealers mandated by Subaru to test oil consumption in this manner in order to save money?Is the dealer too irresponsible to do things correctly? Either way, it is very disappointing and frustrating to say the least. My daughter owns a 2014 Forester and has been having oil system problems as well as numerous other issues. I for one, and probably my daughter as well, would not recommend Subaru vehicles to anyone and definitely not consider buying again. In my opinion, Subarus perceived reputation is just that, perceived and not a reality.

I purchased a 2006 Subaru B9 Tribeca last year (2012) from an original owner and was happy using it until one morning, the hood just popped up, slamming on the windshield while I was driving. Luckily, I was on a local street and was alone on the road so no accident happened, but my windshield was destroyed and needed replacement. Last month, the hood popped up again while I was driving at 55 mph and destroyed again the windshield. Luckily, again, no accident happened and I was able to stop and go home safely. I believe this model has a defect on the hood latch and Subaru should have recalled this a long time ago. See attached windshield repair receipts as proof of what happened.

I just recently got a 2005 Forester. I love it. I have only had to do a couple very minor things with the engine, and it runs smoother than ever. @Dan from NC, you can ship that car up to Michigan if youd like, haha. Im wanting a WRX motor for my Forester anyway, lol.

Im highly disappointed to say the least. Ive been driving Subarus for the better part of 9 years now and this is my 3rd one but also my last one. Never again will I buy another unreliable, highly overpriced car like this. Seven months ago, I had to overhaul my Stis motor. The parts were purchased from Subaru as I was under the impression that this would be the best thing to do. I couldnt have been more wrong. The oil pump has now failed causing me to go through the whole exercise again at my own expense, because according to Subaru their oil pump has a warranty of only 14 days?????I will repair my car and the first thing I do thereafter is sell it as I do not want to deal with any manufacturer who conducts business in this manner. Its time for me to trade up. I am no longer willing to pay the ridiculous prices that you ask for spare parts which are not even guaranteed. Goodbye Subaru!!!! You will never see me or anyone that I know ever again!!!!!!

I have only 160 miles on my 2014 Subaru Crosstrek. Last week, while running the air conditioning, the engine started chirping & squealing. Took it back to the dealer I leased it from, and the tech told me its a defective Serpentine belt, which is COMMON for their Legacys & Outbacks, but this was the first time shes seen it on the Crosstrek. And best of all, they DONT have the belt in stock (IT NEEDS TO BE REPLACED). So, they have to ORDER it and I will have to be inconvenienced once again to bring it back so they can replace it.

On June 25, 2015 I called Subaru Roadside Assistance due to a flat tire. The representative spoke very poor English and understood even less. I all but begged to speak to another rep or her supervisor but she refused to transfer my call. I was on the phone with this woman for 32 minutes and she still did NOTHING to help. I finally hung up and called the dealer from which I purchased my 2014 Outback. The service manager there ** is super and did indeed contact RA and made them aware that I had three children in the car and needed help. In the meantime my daughter who was 100 miles away called AAA and purchased their roadside assistance coverage and they had a tow truck out within minutes. Bottom line, dont depend on Subaru Roadside Assistance!!! They are good for nothing but a hassle. Totally frustrating.

I bought Subaru Ascent 2021. It’s my biggest mistake I did the wrong decision. My SUV have issues with seats. My driving seat is shaking while driving especially when you stop on signal or stop signs. When you move driving seats is shaking feel me be. I fell down backside so it’s scary and my SUV 2nd row right side seat is give bad noise when you are driving bumpy street like rough road. It’s only 10000 miles and feel I drove old car. I take my SUV on Subaru service center twice. They are not able to fixed that issue. I guess they don’t have experienced technicians. They tried to fix and said it’s manufactured fault. Right now I am confused. What I gonna do. This SUV is not value to money so I decide to give review about my experience for helping people be careful before buying this suv make sure first check the seats in this SUV. After buying no one take responsibility. My car is under warranty but they didn’t fix. I go every week in service center and request them please fix my car.

Engine light on, brake light on and cruise light flashing - I took my 2012 Legacy in two times for the same problem. The second time I brought it in, I had to leave my car there and they gave me a rental. When the car was done, they told me I had to pay for the rental. I said the car only had 20,000 miles and not even a year old. He said I still have to pay for the car rental. I told him that I was not very happy that I had to pay for the rental. I will never do business with them ever! The Subaru dealer was in Merrillville, IN. Do not go there for any service.

I received yet another recall letter on my 2006 Subaru Forester from Subaru dated 11/11, this one for the front lower control arm. The letter said to contact the dealer immediately as it could cause a crash. I am told that the earliest date that the Subaru dealer in our area can deal with it is at the end of April, 2012 because the parts that need to be replaced are back-ordered. If this was the only time this happened I would not be so upset, but I keep getting similar notices along with malfunctions such as the steering column which stopped working, computer malfunction and rusted wheels that happen every few months, and which are very expensive to have repaired.

Spent a great deal of time looking for a car. Have had Hondas and one Toyota in the past- usually bought when two years old and kept till 200,000 miles- all still running when sold and great cars. This is a new car, too many electrical gadgets and little education on how to use them. Now major replacement is needed that was not caught before the car was on the market- poor quality control. Now I know why they tried to sell me repair add on insurance and sign something about lemons- I’ll have to review that. A new screen or computer: music, phone, etc is needed, supposedly affecting the battery. The “eye” (car correction) doesn’t work if there’s a little frost or snow on the upper shield covering the camera (the dealer says it’s fine- why have it if you can’t rely on it in storms?), occasionally doesn’t turn over first time and struggles the first time especially if the temperature is below 30 degrees (I live where it gets much colder), it’s kept in a garage and outside temp is 20-30 degrees and struggles starting. The restarting when stopped at lights feels like the starter will be run down in no time and sometimes it sounds like the transmission will fall out and there’s a grinding sound. The Subaru app says all is fine on its check up- not reliable or accurate.After several hours diagnosing at the dealer, they ordered a part (the screen) of which they failed to call me to schedule a time when it came in... After waiting over two weeks, I emailed. No words of confidence or apology about this. The purchasing was simple, but after the sale, this is a different experience with them. I’ll take my simple, reliable Honda. (I dislike Hondas dealerships usually- high pressure, but the used car dealer’s owner passed away and closed- where I purchased my cars in the past, so I thought a new car would be the best choice and I liked Subaru’s low selling pressure.) How do I get rid of a new car (now almost two months old) with a history? I thought it was a great car when I bought it- first new car in 30 years, but who knows what will happen next, I don’t feel safe driving distances in it and I travel a great deal, so this is a serious concern.

I have own 25 cars in my life, I am 54 years old. Never had any engine failures. But my 2008 STI just blew up.

I purchased a used 2002 Subaru Outback from Diamond Auto, 8213 Ritchie Hwy, Pasadena, MD 21122, 410-544-2496 on February 11, 2012 for $6,289.00. I initially contacted Diamond Auto on February 2, 2012 about the car, which I put down $1,000.00 security deposit to hold the car while they supposedly made repairs. I test drove the car and advised Milton of the repair items I immediately noted that needed to be fixed. Diamond Auto (Milton) informed me on February 11, 2012 that they had made the repairs and the car was available for pick up. I picked the car up on February 11, 2012 and stroked a final check to Milton for the balance due of $5,289.00. Milton stated if I noted any additional problems with the car, to bring it back. While driving the car home and a few short days later, I took the car back with a list of problems with the car. Oil leaks, alignment, check engine light, C02 sensors and rotors squealing. I explained to the owner that I could not keep running back and forth from Owings Mills, MD to Pasadena, MD about the car. The owner assured me that he would resolve all the vehicle defects and have the car delivered. A month later, the owner contacted me stating that all the repairs had been done and to get my address again. I gave the owner my address and he said he would deliver the car by a certain day. That day came and I had not heard from the owner or anyone from Diamond Auto. A few days later, Milton left me a voice message stating they didnt have a driver, etc. The owner contacted me a few days later, confirming the address again and to advise me that the drivers were on their way with the car. Also, he had assured me that he drove the car home, etc. and that everything was okay. A day after they dropped the car off, the check engine line came on again. I took the car to the Subaru dealer to learn that the CO2 sensors were not the problem, but the catalytic converters were bad. Also, the source of the continued oil leaks was a bad gasket near the converters and the timing chamber. They also revealed other defects that needed to be addressed. They quoted me a repair cost of $3,200.00 total. I could not afford that. I took the vehicle to Meineke. Meineke confirmed the converter issue, but also said that the left CV axle was bad too. They would also have to degrease the engine to pinpoint the exact location and source of the leakage. The total replacement of all the defective parts and related services totaled $1,398.00. Meineke also revealed that someone temporarily tried to mask a safety issue with the coils with Permafix versus replacing the bad parts. I contacted Diamond Auto today to advise them that they failed to make all the promised repairs and deliver a defect-free vehicle. You dont sell the car first, then make necessary repairs, etc. after the fact. They knew this car was in bad shape, but sold an unsafe vehicle anyway. They continue to take the position by telling me to keep bringing the vehicle back, etc. My position is they should have fixed the car properly before they sold it, not after the fact, and I should not have to continue to waste my time, energy, efforts or risk me and my families lives by driving an unsafe vehicle. Thats a poor business practice, thats misleading an unknowing customer and they put me and my familys lives at stake by knowingly selling an unsafe vehicle.

I just bought a 2014 Subaru Crosstrek and have only had it for 2 months. I was driving on the freeway going about 65mph when my Crosstrek felt like I had no control of the wheel, it felt like the wheels lost grip to the road. I slowed down and it corrected itself within seconds. I thought, Wow that was strange. I was on the bluetooth with my husband and he told me to pull off and see if the tires were low or flat. I did no problem with the tires. He drove it when I got home and it felt fine. We just thought maybe something on the road. Car drove fine for a while then 3 weeks later I was driving down the highway in the desert area and the wind hit my car and my car starting swirling all over the road. I held on to the wheel and slowed down. It corrected itself and continue to drive fine. I thought, Well maybe this is how suvs drive. Last weekend we were almost killed in this car. We were coming back from our cabin going 40mph in a 50mph zone when the wind hit my car and cause it to go out of control. The wheels were not griping the road correctly and we started to slide we could not correct the car. The steering wheel was not responding it would not do anything! We went over the embankment about 20 feet down and rolled about 4 to 5 times before coming to a stop upside down. We survived but are pretty sore and banged up. Please if anyone is having steering problems with your Subaru take it back!! I feel that this car had a defect in the steering system or the AWD system. Unfortunately, since I was not hurt bad no one will investigate to see if this car had a problem!! Please be careful, I dont want anyone else to go through what we just went through!

I have a 2-year-old Subaru diesel Outback and the clutch failed with less than 30,000 km on the odometer. Subaru have refused to take any responsibility under the warranty, saying that it is due to just wear and tear. I have been driving manual vehicles for 45 years and have never had an issue with a clutch but I have been told by the company that my driving skills are the issue. What a cop-out!! This is my first and last Subaru.

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

Last week I took my 2012 Subaru Forester in to the local dealership repair shop for my 90,000 mile service, annual state inspection, and to find out what the noise was that I had started hearing from the engine compartment. I was told by my customer rep that there was a problem with the lower end of the engine so no point in doing the 90,000 mile maintenance since the small engine block would need to be replaced. He advised I could either spend about $5000 for the repair as the 60,000 mile warranty had expired, or trade my vehicle in towards the purchase of another. He did not mention that my vehicle actually had an extended warranty of 8 years or 100,000 miles, but did tell me that 90,000 miles is pretty low for an engine to go bad and suggested I contact Subaru customer service to see if they could offer me any help. After following this suggestion, I went online to see if there were any other complaints about these Subaru engines and discovered a class action suit had recently been settled with Subaru about excessive oil consumption causing the engines to fail, resulting in replacement of the short block. Hey, sounds like my problem! Today Subaru of Americas customer service rep called me back to say that they would pay $3500 toward my expected $4800 cost to replace the engine block. I told them I wanted them to pay for the entire cost since it appeared my problem was caused by the excessive oil usage. They asked if I had the oil consumption test done. No, I had not - I did not know I needed to have one done because I didnt know I had an oil consumption problem. There is no indicator light in my vehicle that tells me the oil is low and we always took the car in to the dealers repair shop for scheduled maintenance and oil changes. So I asked if I could have one done now. Nope, cant do it - car is not safe to drive the 1200 miles needed to do the test because the engine is that bad already. So, catch 22 - cant do the test because the car is not safe to drive, and they wont approve full cost of repair unless an oil test is done! But, by the way, the repair shop at the dealer did pass my state inspection. So is it safe to drive or not? All I want is for Subaru to cover the full cost, not just partial. Its pretty obvious the early engine failure is a result of a problem with their engine since I the scheduled maintenance on the vehicle done. Theyre already willing to pay $3500 - whats another $1300 to make a customer happy? I will never buy another Subaru and recommend no one else do either if this is how they treat their customers.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.

I saw paint bubble up and peel on my 1 year old Subaru. I took to a body shop and they said it was defective paint. I took it to Subaru and they accused me over and over again of allowing bird droppings to sit on my car and eat away the paint! Kristen was so rude. Here I see a major problem with a new car and she is yelling at me. They refused to repair it of course. Then I read all the bad news on Subaru in general. If you get a good one, you are lucky. The paint sucks, it burns oil and you never get the mileage they advertise - it is false. Oh well. So much for service 25,000 later and they cant put decent paint on a car.

Can describe this car in two words: HATE IT. The driver seat is so uncomfortable Ive bought a cushion and even that doesnt help (aside from now pushing my head up against the ceiling). There is something in the seat bottom that pushes on the nerves right below my buttocks that make my butt and lower back scream in agony. Unfortunately on a test drive you dont find this out and sitting there for longer than 15-20 minutes it soon becomes very apparent. This makes being in the car torture. The other thing is the EyeSight. Great safety feature set but it is really super annoying to hear the damn car beep for one thing or another that it is warning you about. It does this constantly. You can turn off all of the features, but then why pay for this expensive option if you have to do this? They need to have a better way of informing the driver like Cadillac uses with a seat vibration. Also the window lock feature (a must with kids) is so ass-backwards. If you activate it, none of the window controls work including the drivers controls! You have to unlock it, do a window, then lock it again. Other cars the driver controls continue to work. So stupid. The Starlink feature is also convoluted and has so many apps and functions with menus and submenus that you need the EyeSight working because you cant drive and work the thing without seriously having an accident. Talk about distractions. And even though it is keyless entry and push-button start, it does not have a remote start function, not even as an option which extremely odd as pretty much every other manufacturer that has this type of system does this, and the door locks are from 1980 because you cannot program them for any option at all. They dont lock when in gear, they dont unlock when you turn off the motor, and they dont lock when you walk away. I am constantly leaving the car unlocked while driving and the places I drive thats a real safety issue. Remembering to do this on a car that is rich in features is a bit mind-boggling. I thought I was buying a good car, but after reading all the issues other Subaru owners are having I seriously want to dump this POS car tomorrow and Im not too impressed with the dealer because buying this new it took them 3 weeks to schedule me in to fix a fog light defect. Great way to welcome a new customer! So based on my experience and reading what others are going through I will never buy a Subaru again. Terrible, terrible car.

2012 Subaru Impreza limited edition - I purchased this car for my daughter who was attending college. Within in a month oil light came on, quart low. This continued and the dealership said this is fine. Over a 2 year period of being in and out of shop we had 25 oil changes. Fed up and went to dealer and they finally did an oil consumption test, it failed. They replaced the lower engine block. My daughter is 20 and the dealer has always given her a loaner for the car was in shop for 3 weeks. After lower block was put in she was told to return after 4000 miles. She did but had relocated for college to Oregon. When they checked it out they found that the passenger side valve gasket was leaking and not sure what they might find when they get in to fix it. She was told they could not give her a loaner for not 25. She had to leave for she needs a car for college and sports. To go back to Santa Rosa, CA to have problem fixed is a 10 hour round trip but they give her a car. Dont know what to do. This is a Subaru problem and I feel they need to cooperate at the Medford, Oregon dealership. This has been the worst car experience for a new car and my daughter is so sad and disappointed in a car she believed would be great.

I purchased my new 2013 Subaru Forester in July of that year after having a 2003 Subaru forester for ten years hoping that l would get as good as run out of 2013 as l did out of the 2003. But in the three years that l have had this car (2013), l have a short motor put in at 100,000 kms which had to pull the motor apart twice as the dealership put the old shim valves back in it so they had to put it apart to put new shim valves back in. The front lower control arms bushes have been replaced twice both front CV Joints on both sides have been replace. Bluetooth unit has been replaced 3 times and still giving me problems. The HILLHOLD/ABS/ADC warning lights had been coming on repeatedly which l was told it was a faulty brake light switch. The sensor for the horn has also been replaced and all wheel nuts and hub bolts have all been replaced twice. So this experience has put a bitter in my mouth to back to buy another Subaru.

Worst experience with this car. I had many other cars that never gave me problems. Decided to buy a brand new 2016 WRX STI. After 3500 km driving it, it had to have a $2500 fix on the car and now I wake up to the car not cranking. Tried boosting it but its not a battery problem. I should have gone for a Hyundai, at least it wont give that issue at 5000 km. Not complaining about the dealership, they have been helpful but complaining about the car.

Sabotage. That’s what Subaru and all the other auto makers have done to create the interference engine failure. And who pays? Mostly 2nd and 3rd owners. Poor people pay. It is pure SABOTAGE. We bought our first 2002 Subaru. A nightmare. Timing belt went out within a year at 140kmiles. Total cost.... $2900. Plus cv axels and clutch $600. Now the under carriage frame is rusted to the point of unsafe. Go to H all capitalist pig auto makers who purposed failure at our expense.

Bought 2018 Outback last October. Have had continual issues with the radio console software rendering the car unsafe for navigation and destinations. They replaced software on 3-18-18. After 2 months same problem occurred. Navigation sent me to several wrong locations and console froze in back up camera mode all day. They installed additional software 5-11-18, but said there is no guarantee this would correct the matter and admitted that at least 20% of all new Subarus are experiencing this problem. I have one car and a handicapped wife. If this continues I will have no option other than to seek remedy under the Ohio Lemon Law.

Went to the dealer for the FIRST 30K miles service on my 2010 Forester. The car was purchased new AND has been serviced at the dealer from day 1 according to Subarus recommended schedule. Everything was fine until the dealer told me that both rear struts are leaking and need to be replaced. The estimate is almost $1,000. I point out that I have purchased the extended warranty which has a $100 deductible. I felt that even the $100 was a rip off given the car has only 30K miles. Really? 30K miles and I have to replace both rear struts? The car is mostly used by my wife for city driving. We occasionally carry a couple bikes on a hitch mounted rack or a kayak on the roof rack with a weight of less than 100 lbs, way less than the 150 lbs limit - occasionally, not every day!! They advertise their cars as outdoors vehicles!! I bought this car with the intent to keep it for at least 15 years given that we put only 6K miler per year. My 2001 Toyota Camry runs like as Swiss clock with 120K miles on it. Never done anything to it other than religious maintenance. So I called Subaru USA and complained and they kindly told me I wont have to pay the deductible to the dealer as they would take care of it. No complaints there, nice service. But my question is, should I keep this car past the extended warranty? I dont trust it anymore. My brother-in-law has the same car but 2009 model. With less than 50K miles on it, he had to replace the head gasket. Since his warranty had expired only the previous month, Subaru USA was kind enough to fix it for free. Again, great service!! Otherwise it would have been a $2,000 repair. I lost faith in Subarus reliability. I was thinking to buy the new Outback this year to replace my Camry, but I decided instead I will sell the Forester once the warranty expires and will buy another Toyota, and I will keep my Camry!! Too bad because the new models look really nice. But reliability is the most important factor for me when I purchase a vehicle. Subaru: your reputation is NOT deserved.

Bought a 2019 Impreza Sport with manual transmission from Granite Subaru (Hudson NH) in April of this year. The car was great until I took it to the dealer for its first service on 07.13.2019. Once I left the dealer the car started bucking/stalling/losing power in any gear at 25,000 RPM. Suspicious, I checked the oil and found it to be overfilled way past the fill line. After draining it the dealer said the car wasnt right and had to keep it for a few. The service manager called the next day and said it was magically fixed.Next day the problem comes back but worse. The salesman I bought the car from says call SOA. Subaru of America then asks me to take the car in multiple times to have it looked at. I comply, only to be denied there is an issue and Virgil at SOA offers me $700 to drop the case. After having to beg SOA to give me a loaner because the car is unsafe, they have me miss more time off of work to meet with their field engineer. This guy seemed to be more on the lookout to find something to accuse me of rather than actually diagnose the problem. He agrees that something is wrong. A few days later they tell me that that added 93 octane gas from a IRVING station and that is was fixed.As expected it was not. After more of a headache, SOA agreed to repurchase the car... but of course they are now trying to take $2,500.00 from me (originally $9000) for using the car for three months, claiming that they can not refund the loss from 3rd party warranties that the dealer sold. Granite Subaru is claiming SOA is responsible and SOA is saying the dealer. Neither the dealer or SOA are good at communication.I am now fighting for the rest of my money to be added to the settlement letter, and in the meantime the service manager from the dealer keeps calling to say he didnt make a mistake. The owner of Granite Subaru is also the GM and refuses to reply to requests for a call or meeting. This is 2nd BRAND NEW Subaru that has been junk. I purchased this Impreza after my 2015 decided to die after a faulty dealership short block exchange. Please look into other brands and stay away from Granite Subaru in Hudson NH.

I bought an 01 impreza outback sport from where I work. Used. 143,000 miles on it..keep in mind that I fix cars for a living... This is the best car Ive ever had the pleasure to own and work on. When I bought it it needed both front axle boots, valve cover gaskets and steering rack boots. Now this might seem like a lot to the average person, but really its just minimal surface stuff.... The engine is an ej22 phase 2 2.2 liter.... Best engine subaru ever made in my opinion. Non turbo naturally aspirated... Once I fixed all the little stuff, I changed the oil and did a trans drain and fill 3 times...I drive 50 miles a day 5 days a week, so around 1000+ miles a month.... This car hasnt even shown any signs of dysfunction whatsoever.. Im sorry to hear that people are having problems with their subarus... My experience is much different. Drives great and mileage is 25-26 mpg on an 4eat automatic trans. Yes I have down upkeep ie, plugs wires cold air intake coffee can exhaust tires, but the car just goes and goes, doesnt burn oil, shifts smooth and starts up first revolution of the crank.... And this a used car with 3 owners and 143k. Maybe I just got lucky but its a much better than my 03 fx3 ford ever was! And mileage is better too! I wouldnt trade this car for anything...awd and comfort. It fits my life and style and my wife can put her cakes in the back. Mechanically this car is the most solid reliable car Ive ever had the pleasure of owning and working on. Parts are relatively cheap, in abundance, and I find that the design is way easier to work on than most I have to repair. I wish I had something negative to say about my subaru, but I dont. I will drive this car for as long as I can.

It was a broken #4 piston ringland at 1,987 miles. The warranty was initially denied but after much fighting, was reimbursed for engine replacement as a goodwill gesture because Id bought 6 new Subarus in 4 years.At just over 9000 miles (or 7000 on the new engine), #4 piston ringland broke. I drove it to the dealership running poorly but was staying on top of the oil situation as the first motor had chugged its oil. Months later, I had to have the car finally flat-bedded home and it looked like itd been driven within an inch of its life before having the engine dismantled, then all the parts careless thrown into the car, destroying things like my radiator and intercooler and even the seats. Many fasteners were missing because theyd been simply left under the hood. The oil pan and oil filter was smashed as if engine had been dropped from a decent height.I fought with them over it for nearly a year as the car sat engineless in my garage, then finally filed suit when I was able to get the dealership to give me copies of the work orders, which were nothing short of blatant lies.I have filed suit and rather than step up and explain to a judge and jury how theyre not at fault for the second ruined engine (and Im far from the only person whos had this failure), theyre just delaying things by challenging venue, then getting a continuance on their venue challenge.The 08 STi (and reportedly other years, but the failure numbers are staggeringly high for the 08) is very simply a product Subaru is selling knowing full well it doesnt meet merchantability requirements and theyre just getting by as cheaply as they can until the warranties expire on them. I was a loyal customer, buying a new one every year until the 08 destroyed itself after only 2 months of ownership then again before itd reached 2 years.To say Subaru and especially Subaru of America is unscrupulous is a whopper of an understatement. And, sadly, its also not an understatement to say that the 08 completely changed my life, for the worse. It brought an abrupt end to a hobby (driving school instructor) that was the catharsis that enabled me to be the successful president of a rapidly-growing dotcom.When you are so egregiously victimized and disrespected by a company, the effects are far-reaching. Please, do not buy any 08-11 STi as their failure rate as a percentage of units sold is astronomical. But aside from a few of us squeaky wheels (and I may get crushed further in seeking justice, but I have to try), theyll be able to simply sweep this horrific ripping off of their customers under the rug because of it being such a comparatively low-production car, it likely wont have the absolute failure *quantities* to get the attention of any agency who can force them to do right by their customers.

Blown head gaskets at 27,400 miles. 2012 Outback, top of the line version, so granted, its not a new car, though we dont drive hard, have aged out of teen drivers, and follow service schedules. We live on a public transit line and this car has never, ever been used in rush hour traffic. Has anyone ever heard of any car, Subaru or otherwise, blowing head gaskets at mileage this low? Truth be told, this is our 3rd -- and no doubt last -- Subaru. None have made it to respectably high mileage. Theyre junk for high traffic suburban and urban driving. RIP, Subaru.

My wife and I currently own a 2011 Subaru Forester we purchased new from Hatfield Subaru in Columbus, Ohio. We have always had it serviced at Byers Dublin Subaru in Columbus Ohio. At the 25,000 mile mark both head gaskets were leaking so the mechanics at Byers pulled the motor and replaced them. Just recently at the 33,000 mile mark I brought in my vehicle to Byers for my 30,000 maintenance check also complaining of a strange noise. They informed me the head gasket was leaking again and the noise we heard was the transmission running low on fluid. They again pulled the motor and made repairs. However, when placing the motor back in the car a strange noise developed in the engine. They again pulled the motor adjusting the tensioning on the timing chain yet the noise was still present. They then contacted Subaru technical support asking for assistance. They are currently pulling the motor for the fourth time with the intention of replacing the cylinder heads and camshaft.Up until now, I have been in contact with both dealerships expressing my concerns. I have also spoken with customer service, a supervisor, and a manager at Subaru of America. The manager at Subaru headquarters said they could only offer me 2500.00 towards the purchase of a new vehicle. The manager at Hatfield where I purchased my vehicle from passed me off to a sales associate who only wanted to sell me a new Subaru at full price to meet his end of the month February sales quota. The manager at Byers where my car is being serviced has been less than forthcoming as to the true status of my vehicle and I have not heard from him as to the status of my vehicle as promised in the last four business days.What concerns me the most is my wife and I now own a Subaru with a long list of engine problems so early in its life and a transmission which has been exposed to wear by fluid loss and after June of 2017 we have no warranty. We worked very hard paying off this vehicle early with every intention of keeping it for at least the next ten years. This was our first new car purchase and we chose Subaru because its incredible record of reliability. The current trade in value for this vehicle is 14,500 and we cannot afford to take out another loan for 10-14 thousand dollars to get the same style of Subaru we just paid off. We paid in full for a Subaru because of its name, we always had it serviced at your dealerships, and I feel we are being punished for a rare flaw which required them to pull the engine so early in its life and thus creating more problems with the engine and transmission by trying to put it back together. It is not a matter of if this vehicle will have more problems in the near future it is a matter of when and I refuse to put my wife and two children back in this Subaru wondering when the next big mechanical failure might occur, one which we cannot afford. I am reaching out to you with the hope of resolving this issue and I refuse to give up until a solution can be reached.

Im writing this review on behalf of my son who owns a 2014 WRX. On April 29, 2016, my son was returning to Plattsburgh, N.Y. from training at Lackland Air Force Base in San Antonio, Tx. He was about 40 miles west of Nashville, Tn., when his WRX blew its motor with about 15,500 miles on it. Subaru had the car brought to Downtown Subaru in Nashville, where it took 40 DAYS to repair. During the time it was at the dealer, we were lied to about the progress of the repair! As of today, June 27, Subaru has not reimbursed my son or myself for retrieving the car and car payment and insurance. Its a shame that Subaru treats military personal in this manner. I cant imagine how they treat the general public!

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

January 2017, I decided it was time to upgrade my Subaru. I went to Dick Hannah and found a 2015 Subaru WRX (certified Preowned) still under the factory warranty. Sold. The car was wonderful... for about three weeks. Then it was downhill for the next 6 months. The check engine light came on and was of course taken to Dick Hannahs service department to be repaired. They claimed to have fixed it and a week later, light comes on again. So I go back and forth about 8 times (about 3-4 months, same light same problem) and I finally go to the general manager and see if this is a lemon. Apparently I missed that by about a month. Okay cool. Now what? I am treated poorly by them and there is nothing they can do. I moved on to Gresham Subaru, and at this point I get Subaru of America involved. Gresham claims to fix the car... same light, same problem a week later. Now we are at 9 visits to the shop for the same problem. As if Im not frustrated enough... I cannot get a hold of anyone at Subaru for probably two weeks. Their customer service reps would say okay 24-48 hours and you will get a call from a supervisor. Never happens and I continue to call and wonder what is going on. So it doesnt qualify for a lemon OR a buy back - no explanation, just no it doesnt qualify - Im wanting a collateral exchange at this point... 7 months later, 10 visits for the same check engine light issue, the techs are literally scratching their head at my car. And everyone at Subaru of America is beating around the bush. Wont answer my calls, keeps saying that they wont know anything until their engineers take a look at my car, they keep ordering and replacing and testing parts and I feel like I am a victim of a scam. This is the most awful experience and Subaru is showing their true colors and do NOT stand behind their vehicles when there is a problem. Clearly the 1 and half stars by everyone else explains enough. I HAD to rate this as one star but it doesnt even deserve that.

What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. Well Dear Santa Fe fellow buyers do beware and go somewhere else. Subaru Impreza 2015 $20,000 39,000 miles Pre-Owned certified. I thought if it said I had 50% of my brakes when I bought it that it was safe. I should have known when the blades on the wipers were shot even though they were checked off on the two page Pre-Owned Certified document. Should have given it back then. The brake pads are shot, and apparently have been since I got it. Which is what the brake light flashing when I make a right turn means. Almost $500. Major safety issue. They advertise a car wash with every service, but for me, only if I ask. The AC got “fixed “. it worked for one evening. The same issue happened with “Auto Start”, it was fixed and broke within 10 days. It was fixed again yesterday. They fixed the brakes for free after a winter of driving on dangerous snow-covered steep narrow twisting dirt road. The kind of road Subaru is good at it, with brakes. Everyone who drives my road blanches when I mention Subaru pre-certified bad brakes. Tried to trade straight across, they wanted to up sell me. Then I got rear ended in a hit and run, now it has had an accident. Can’t wait to dump this car. Don’t buy from Honda Subaru they happily sold me Pre-Owned Certified a car with dangerous brakes. “Buyer Beware”. So is everything else checked off on the pre-owned certified an error as well? Go To to Hueberger in Colorado Spring, or to Toyota, CarMax, Sweet Motor Sales, the funky places on Cerrillos Road. Avoid Subaru Honda!! And stay away from Gregory **. They fixed the brakes, as I drove home everyday of a snowy winter, but not the relationship. Avoid this dealership and Greg **. BUYER BEWARE.

2014 Subaru WRX - Blown rod bearing at 8000 miles. Car was not modded in any way. Honestly, not sure what happened. I am 40, and do not race or mod cars. I had several cars, and never had any issues like this. Car is in the shop, and they replaced the short block only. I do not want the car any more, so will see if Subaru will do the right thing. Very disappointed in this brand. My first Subaru, and maybe the last.

Never a problem; however when term was up; but, miles still okay. I called and talked to warranty rep. and asked if I could extend it until the 100.000 miles was up. He, rudely, advised that I was 2 days late and could not apply.

My car is a Subaru Impreza, and I do not recommend it to anyone. Ive only had this car two months but already there is paint damage from rocks. Right! Ive owned several cars and never had paint damage from driving. The dealer promises 30 miles per gallon, yet its costing me so much more than my last car that had 200,000 miles vs 4,000 on 2-month-old Impreza, getting only 17 mpg. Dont buy this car!

I love my Subaru BRZ! It is perfect in every way. Only 500 were made in 2016! I didnt mean to buy a brand new car but am so glad that I did. It is my baby. Kick ** engine and spot package. However, I would like to have the windows tinted and all wheel drive option.

I bought a 2015 WRX and Ive driven it less than 10,000 miles and I already burned the clutch 5 times. This is ridiculous since Im 43 and I drive stick. Subaru only replaced the first repair. What is ridiculous is that I just got my car out of the shop today and it burned again in less than 9 miles. I dont know what to do at this point, I cannot afford this car anymore. Any suggestions?

Bought the car at 35 thousand miles - have a warranty that says purchased as of mile on and 72 months so I bought it in 2012. 72 months is not up but lo and behold, it is cause it goes back to 2009 which we were not told and have the extended part of the warranty but still up, and I have barely 70 thousand miles on it. Great job Subaru. You know that this is going to happen but yet I paid over 17 thousand for this car. Will never buy another car from you nor will I recommend anyone else. I have owned a lot of cars in my life but this is the worst.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

I would give negative stars if I could. My family has owned 3 Subaru vehicles because we believed their lies about it being a safe and reliable car. We have young children. Never have I entered a car thinking there is a possibility that the engine will suddenly die and then burst into a raging fire. It is a miracle I am alive. It is a miracle our 3 year old is alive. Subaru and their lawyers are only offering credit for a new car. Seriously? Never will we buy another Subaru. Buy a Subaru if you’re okay with dying and your family dying just by driving their car.

Several months after purchasing my 2016 Outback I experienced an occasion when my engine stalled when I was trying to move into moving traffic. At first I assumed it was just a one time incident but I had the same thing happen a couple more times over the next few weeks. I drove the car to Armstrong Subaru and discussed the issue with Terry the service manager who told me that Subaru is aware of the problem that is in the computer module. He said they were expecting to come up with a solution within the next five months but in the meantime there is nothing they can do. The problem has continued to plague me and I fear that it could possibly cause an accident. I called Subaru America and the lady at that number pretty much told me the same thing. I waited several months and called Terry again only to learn that they are still working on the problem.In todays internet issue of Consumer Affairs I learned that the Impreza has been recalled for the same issue but there is not mention of the Outback. I am very disgruntled to say the least. I guess I will be forced to wait until all the Imprezas are fixed before a recall is issued on the Outback. Ill just continue to keep my fingers crossed because I have to have my car for transportation and cant just park it indefinitely. No more Subarus for me.

After only 7k miles and 6 months owning a new Subaru Crosstrek the Check Engine light came on. Turns out the car has a failed Oil Control Valve. Been in the shop for 3 days. The car feels like an oversized toy. This looks like a sign of many more problems to come.

My air conditioner, heater and defogger all of a sudden went out. After having a Subaru mechanic look for the problem, he found burnt wiring that connected everything to the air conditioner, heater and defogger. I could not afford the prices that a dealership charges, so I took it to my mechanic to be fixed. So far in a month’s period, it has happened again. I not only have had to have the wiring replaced twice, but I had to pay a mechanic twice. I am on a limited monthly budget (social security) and to have this repair done twice is not on my list of luxury expenses. Subaru needs to have a recall done for this problem as it could have unexpected consequences for their larger than large company.

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

I bought my car new from Schumacher of Delray, The purchase experience was the best I ever had, however I now have the car approximately 5 months and the radio head unit went bad. The safety features of the car were inoperative, and the gas gauge didn’t work. I took the car in immediately and they took it and loaned me a Forester. It is now 8 days and counting and I still don’t have my car back. I was planning to go out of state but they told me I couldn’t take the car out of state. We had to cancel our trip. I called Subaru of America, they told me they would get back to me and to date haven’t. This is my fifth and last Subaru.

I was coming to a stop at the end of a dead end street when my 2010 Subaru Outback shot off like a bullet from 10mph to about 30 mph in less than 2 seconds. I hit a tree and sustained severe rib injuries (3 broken ribs) and a lacerated finger and my passenger dislocated his hip and suffered a broken leg. We were lucky not to be killed.

Time proven and highest resale value of all car brands. Customer loyalty second only to Ferrari. Subaru owns the winter with symmetrical all-wheel drive, out-performs every vehicle in its class.

Have documentation of excellent maintenance on 2010 Subaru Forester. Subaru does not care that I have to replace engine. Completely out of oil 2651 miles after last oil change. Please post your similar problems with 2010 Subaru Forester. A class action suit might make Subaru tell the truth about their defective vehicles.

2010 Forrester is the worse car I have ever owned. Two years in: the heated seat wouldnt turn off. Ongoing: CD changer heats up to the point of warping discs even in the winter. 2.28.2015: Driving on I83 in Bmore rush hr driver side door releases door unlocks!! Unsafe unreliable piece of junk.

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

Subaru has always been our choice in vehicles, due to the safety factor and having an excellent reputation for producing a quality vehicle. However, I have a 2009 Forester, and we just noticed rust in several areas on the lip above the windshield. I took our vehicle to the dealer and the Service Manager said it was caused by stone chips and he would take no responsibility for it. The paint is still fully intact and there is absolutely no evidence or indication that a stone chip or any object came in contact with the vehicle where the rust is bubbling underneath the paint.There are a couple of stone chips along the front edge of my hood, however, and the rust has not bubbled at all and does not resemble the number of rust spots above the windshield. There is no rust anywhere else on the vehicle. Given we have been loyal customers to Muskoka Subaru. I am very disappointed with the Dealerships Service Manager response to my issue. Based on the warranty, the Anti-Perforation Limited Warranty (60 month/Unlimited km) covers perforation due to corrosion to body sheet metal panels for 60 months, regardless of kilometres. The Service Managers attitude towards me and my husband was ambivalent and discourteous. Frankly, his behavior reflected an attitude of not caring.When it became obvious to us there was not going to be any resolution dealing with the Service Manager. I stated I would escalate this issue to Subaru Canada. He informed me that I could not contact Subaru Canada and must deal directly with the dealership. I certainly hope this is not the policy of Subaru Canada, to prohibit customer input to achieve satisfactory resolution. It is unfortunate that a minor fix has resulted in change in our opinion towards purchasing and recommending Subaru vehicles in the future. The competent handling and resolution of our issue will restore our faith as a loyal Subaru customer in the future.My Experience today and documented to Subaru Canada: I was supposed to meet with the regional manager today at 11:00 A.M regarding the 21 rust spots on above my windshield. I believe you have the pictures. I arrived early to find he was in a meeting behind closed doors. I was given a courtesy car as I asked to have my snow tires put on and was told they would call me when he was out of his meeting. I arrived back to find he had left, said my issue is not covered. I am EXTREMELY upset he did not have the decency to meet with me, a loyal customer and how do I even know he looked at the Forester. Who can I take this up with now?? I need to go hire up and need this resolved. If I dont get any satisfaction, I will resort to social media. I am very unhappy with the lack of service and respect I have received to date.

On December 2017 we leased a 2017 Subaru Forester. A few months later and many trips to my dealer, I discovered that the radio system is not working. I contacted Subaru Corporate headquarters and I am getting the run around. They are refusing to fix the issue.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

There are no common sense option packages. Either the WRX comes with too few options or none. Big difference in lease rates from dealer to dealer. San Francisco Bay Area dealers are very inflexible but they talk a good game. I had one local dealer tell me they had the car then I went in and it did not have the one elusive option thats on the website: The Harman Kardon system. I had the Burlingame dealer hang up on me when I did not agree to purchase one in stock. He said “You need to order it” then quickly hung up before I said a thing. I have bought several cars in my life from different companies. Subaru behaves like its a Porsche or Lamborghini dealership. Even Audi is more flexible and respectful.

I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating the air struts installed on my vehicle were determined to be the problem. Well... thats weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what. Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, Good luck, that isnt our problem to deal with. I cant drive my car without having any drivability issues and I am currently looking at my options because I cant afford a $2000-3000 bill for a problem I didnt do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. Ive been a loyal customer for 10 years but this will be my last Subaru I ever own.

Head gaskets just went on a 2008 Impreza with only 74,000 miles. Our mechanic told us we didnt have much longer before something catastrophic happened. This should have been a manufacturers recall! Everyone is wooed by Subarus AWD, but not everyone knows about their dirty, little head gasket secret. Tried to get Subaru Canada to help pay for the cost, but since the car is 2 years outside of warranty, they basically told us to pound sand. This is the first and only Subaru in my driveway. Fixing the gaskets and selling.