2014 Subaru Crosstrek - What a cool looking little SUV crossover. Loved it for the first 3 months. Then the steering wheel started locking up on its own, both when the car is on and when it is off which results in the ignition locking up. I have taken it back to the dealership - Earl Tindol Ford Subaru - twice. They have done nothing to fix it. They burned up 1/2 tank of gas and put 100 miles on it and told me it was pretty much my fault. I finally went to the dealership yesterday and demanded my vehicle back and drove up on a salesman/service man and some blonde chick pulling into the parking lot at the same time and getting out of MY Subaru. I left it there for repairs - not as a vehicle for Earl Tindol Fords employees to use as their own personal vehicles. I left a message for the dealership owner, but got no response. EPIC FAIL! My first and last Subaru and this dealership is HORRIBLE!!!

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

While getting out of the driveway in reverse, the car suddenly accelerated. Subaru after two months investigation decided that the car was OK and even refused to fix the small damage to the body car.

I was so excited to get a backup camera but the one on my 2015 Forester is worse than not having one. It makes everything look so much further away than it really is. And today I glanced into it before backing into my space and right into the side of my husbands car. I waited 15 years to get a new Forester and I am so disappointed in it. This would have never happened using the mirrors. You know, it warns you if youre too close to something in front of you, when what you really need is a warning if something is behind you. My daughter has a Kia and the backup camera is 100 times better than my Foresters. Please correct this before it is a little child someone doesnt see.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

2014 Suabaru Outback Limited automatic CVT - I bought the car brand new April 2014. March 2015 check oil light came on while on vacation. Spent three hours at the dealership in Tallahassee Florida, changing the oil. Ever since then every 1200 to 3K miles the oil light would come on. I have repair ticket after repair ticket with them checking it tell me nothing is wrong, that the oil is low and they would either add oil or change it. I was never told that similar vehicles without a CVT were part of a class action suit. I was told the oil level being low was usage. Then I later find out that this is not normal and start demanding something be done. They did nothing, I have ticket after ticket where I complained about this while the car was still under warranty. They never mentioned anything about an oil consumption test. After I researched online I found out about the engine issues. Took to the dealership where they put me through 4 oil consumption test in one year, due to not documenting the test, losing paperwork, technicians leaving, or overfilling the oil. Now the car is out of warranty and needs a new short block. Subaru does not want to replace it because it is out of warranty. I have my documents where this was an issue under the warranty period and they dont want to fix it. The technician and dealership should have contacted Subaru corporate about my car immediately when I started complaining about the issue instead of brushing it off as not part of the recall.

In March of 2017 we purchased a brand new 2017 Subaru Impreza and we had 4 free oil changes. And a month or less before the each oil change the oil light comes on and on the last free oil change the light came on 2 wks afterwards. They kept the car for 3/5 days to find out why the car was consuming so much oil. When we went to pick up the car, they said they couldnt find anything wrong with the car. They then wanted to do an oil consumption test. Never heard of this until it was done on my new car. They filled the motor with oil and said bring back at 1200 miles or more! Anyway we took it back and we were told, that we were going to check the oil level together after about 10/15 min. They came after 5 min to get us, (when we went outside they had already pop the latch the hood, not after,) that we were going to check the dipstick. I was suspicious. Now... not trusting this routine at all. Or the technicians. (Plus they said it was the way the driver was shifting and driving, which affects the transmission and not the motor). After talking to the person who sold us the car, and their finance person? The dealer will not take the car back, they want to give us a new one. We dont want a Subaru anymore. We have tried contacting the Subaru manufacturer to no avail. I look up fuel consumption test and Subaru popped up. Never heard of fuel consumption test. I am afraid of owning a Subaru after this happening to a new car. I have heard good things about Subaru but now I am not so sure.

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

Experience is well. Its a used 1999, so it has its fair share of problems, but runs overall pretty smooth. Theres not many other features built into the vehicle because its so old. I am still working on getting a few minor things fixed on it. But its a basic car that will get you around. The car has a CD player that was installed into it and has been kept up in pretty good condition.

I purchased a brand new Subaru Ascent from Toyota/Subaru of Corvallis about two months ago. I also purchased the extended “bumper to bumper” warranty for the car that is good for 7 years/100,000 miles. The Sunday before last (August 11th), the middle seat (the Ascent has 3 rows) quit sliding forward and backward on the track that it was on. I made an appointment on Friday, August 16th for the dealer (Subaru of Corvallis) to take look at the seat. They confirmed that the seat was not functioning correctly and informed me that they would need to schedule another appointment to fix it (they needed an entire day to do it). So I scheduled an appointment on Monday, August 19th, for them to fix the seat. They called me around 11:30 on Monday, August 19th, and told me that there was a rock stuck in the track of the seat, and that they had tried everything to get the rock out of the track but had failed. They then informed me that my “bumper to bumper” warranty would to cover replacing the track, and that it would cost me around $1300 to get an entirely new seat assembly (apparently the track cannot be replaced separately, and that the entire seat assembly must be replaced). The car has approximately 2,000 miles on it! They also told me that they could not put the seat back into the car the way it was because it was a liability for them, and that they needed to fix it before I could get the car back.Needless to say, I was angry that the “bumper to bumper” warranty wouldn’t cover the issue, and that I would be without a car until they could order the part for the track and get it replaced (they said that they would need to order the part from the east coast somewhere). I called Subaru customer service, and they stated that the issue was not a design flaw, and that they would not cover the repairs. They said that a rock getting into the car was a foreign object and there was no design flaw of the track for the seat. Apparently, I can never allow another rock to get into the car again! I then called my insurance company (State Farm) and filed a comprehensive claim. They are still debating whether or not they can cover it. My questions are these: For a company that is known for their rugged image and adventurous spirit, is Subaru going to stand up an admit that a little rock can completely ruin their seats? Apparently that is the case here! How is this not a design flaw???

Double clutch your sports car if it wont go into gear. Thats what I was told when I repeatedly complained to the new car Subaru dealer when I took my 08 WRX in for service. I bought the car new in 08 and have never abused it, but at times I couldnt even get it into R, 1st, sometimes 2nd gear. When the service rep finally got tired of giving me the try double clutching suggestion he had me talk to their head mechanic about the manual transmission issue. After he gave me the technical hard to sync explanation he finally said that Subaru isnt noted for having refined manual transmissions. I guess I should have done better research before I bought the car.I finally gave up complaining and had to live with it until a couple of months ago with only 83k non-abused miles the transmission started whining. When I took it to the same dealer I was told that a rear bearing needed replaced and they couldnt even get that part. So I was told that I needed a reman transmission and it was going to cost over $5k. And I thought Subarus were well-built, long-lasting vehicles. Other than that the car has been pretty good, with the exception of 5 safety recalls and the firewall that the clutch is attached to has spot welds cracking. And this issue is a known issue and there was even a class-action lawsuit against Subaru. So if youre thinking of a Subaru please do some research before you get stuck with issues that could be very costly and time consuming to deal with. And you might want to do like Im going to do in the near future, get a Honda.

In 2014 I bought my first Subaru Outback (a dream of mine since I first got my license) for $26k at Bill Kolb Subaru in Orangeburg, NY. It was one year used with only 7,000 miles on it and immediately started noticing problems. The first problem was that it consumed an outrageous amount of oil and would always need an oil change. I talked to the dealership service about this and they assured me it was completely normal (IT WAS NOT!). My second problem was this rattle sound that apparently is a problem with all Subaru but really is harmless as far as Im aware. The third problem is that many components of the car started to fail including the catalytic converter which cost me a hefty amount of money and turning this car into a money pit.I used the car a lot in the two years Ive had it. I got 130k miles on it now. Going home one night the car started making noises and turned off suddenly. A mechanic told me it was the engine which Subaru later confirmed. I have maintained this car very well in the last two years, and its been at the Subaru Service department too many times for no fault of mine. I recently discovered a class action lawsuit against Subaru for oil consumption that ultimately damages the engine like mine did on Google after searching. It was apparently too late for my car to be serviced due to my mileage even though I never received any notice or was told by the service people about this problem (they knew about the lawsuit and the settlement the whole time I was having issues). This problem will cost me 10k to fix. I will never buy a Subaru ever again and I encourage people to think twice about the brand and to do more research on bad companies who refuse to take responsibility on THEIR mistakes. DO NOT BUY SUBARU!!!

Contacted Subaru about a recall on my dashboard because I lost the recall card. They told me that that recall was over in June around the end of the month. I call on July 15th. I told them that there was no date on the card that noted when the recall was done. The representative was very nice but they still would not replace it. I feel they are responsible because they used fabric that melts in the sun. I feel that Subaru quality has gone downhill in their cars. BUYER BEWARE!!! Oh, but they did send me a $300.00 COUPON IF I DO WANT TO REPLACE IT. Thanks but no thanks. The estimate was $780.21 to replace it. Plus a lot of their cars have a head gasket problem.

They charged me $84 for wiper blades! They changed the brake fluid in just the reservoir and nobody does that. For another $80, Ill go to another mechanic-parts store from now on.

I love my Subaru BRZ! It is perfect in every way. Only 500 were made in 2016! I didnt mean to buy a brand new car but am so glad that I did. It is my baby. Kick ** engine and spot package. However, I would like to have the windows tinted and all wheel drive option.

It was a broken #4 piston ringland at 1,987 miles. The warranty was initially denied but after much fighting, was reimbursed for engine replacement as a goodwill gesture because Id bought 6 new Subarus in 4 years.At just over 9000 miles (or 7000 on the new engine), #4 piston ringland broke. I drove it to the dealership running poorly but was staying on top of the oil situation as the first motor had chugged its oil. Months later, I had to have the car finally flat-bedded home and it looked like itd been driven within an inch of its life before having the engine dismantled, then all the parts careless thrown into the car, destroying things like my radiator and intercooler and even the seats. Many fasteners were missing because theyd been simply left under the hood. The oil pan and oil filter was smashed as if engine had been dropped from a decent height.I fought with them over it for nearly a year as the car sat engineless in my garage, then finally filed suit when I was able to get the dealership to give me copies of the work orders, which were nothing short of blatant lies.I have filed suit and rather than step up and explain to a judge and jury how theyre not at fault for the second ruined engine (and Im far from the only person whos had this failure), theyre just delaying things by challenging venue, then getting a continuance on their venue challenge.The 08 STi (and reportedly other years, but the failure numbers are staggeringly high for the 08) is very simply a product Subaru is selling knowing full well it doesnt meet merchantability requirements and theyre just getting by as cheaply as they can until the warranties expire on them. I was a loyal customer, buying a new one every year until the 08 destroyed itself after only 2 months of ownership then again before itd reached 2 years.To say Subaru and especially Subaru of America is unscrupulous is a whopper of an understatement. And, sadly, its also not an understatement to say that the 08 completely changed my life, for the worse. It brought an abrupt end to a hobby (driving school instructor) that was the catharsis that enabled me to be the successful president of a rapidly-growing dotcom.When you are so egregiously victimized and disrespected by a company, the effects are far-reaching. Please, do not buy any 08-11 STi as their failure rate as a percentage of units sold is astronomical. But aside from a few of us squeaky wheels (and I may get crushed further in seeking justice, but I have to try), theyll be able to simply sweep this horrific ripping off of their customers under the rug because of it being such a comparatively low-production car, it likely wont have the absolute failure *quantities* to get the attention of any agency who can force them to do right by their customers.

2012 Subaru Foresters engine has blown and dealer says I should have checked oil often! What?! No engine light, no low oil warning, no nothing, and I am to blame? Less than 50K Miles on the vehicle, regularly serviced at the same dealership, and the swines want to put the blame on me. Its a known problem, and Subaru refuses to acknowledge it. Good to join the lawsuit.

On a random check of Subaru recalls I discovered the Takata Airbag recall for my 2010 Forester. I was not notified by Subaru until much later. After hearing nothing further from Subaru I called both SOA and the local dealership. They were either clueless or not interested, but in any case they knew nothing and told me Id hear from them at the first of the month. Two firsts of the month have come and gone and no word. All I have is their advice is to not let anyone ride in the passenger seat... Today I see that another recall has been issued for the Forester for a Turbocharger problem, but that info was provided by NHSTA, not SOA. The Forester has been an OK vehicle, but not great as far as cost to own is concerned. This Forester is my sixth Subaru. It will be my last.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

I purchased my 2013 Subaru Outback February 2013. I have servicing done regularly. However, from the very start, my oil light comes on between 2500 to 3000 miles after an oil change. I was told by the dealership that this is normal for these cars because they do not have as much oil as other cars. Told me to bring it in when it happened, or let the car sit for five minutes, and check the oil levels. This is great - Im a woman in my 70s - and it is scary to try to get to an exit when you are on the expressway and your oil light is on.Now, just to feel more secure, I keep a quart of synthetic oil in my car to add when Im on a trip and my oil light comes on. Very distressing. I had a Toyota Highlander for ten years, 210,000 miles on it and never had any problem like this. Unfortunately, it was totaled by a falling tree, and everyone encouraged me to get a Subaru. Nice car, but not truly reliable. I would have to rate it a 2.5 star reliability rating (which is not a choice below).

Love the 2015 Crosstrek! Eyesight is great when it works. Had the car in for the recall and three additional times, in two different states. Last time, took 1-1/2 days, had a great, brand new loaner (Courtesy Subaru in Rapid City) turned out to be a right rear brake assembly. Have another appointment tomorrow, on again, off again Eyesight. This morning, car started right up, no Eyesight and stuck in park, neutral or brakes locked up. Dont know, might have to be towed in. Glad it was in the garage at home.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

My wife and I currently own a 2011 Subaru Forester we purchased new from Hatfield Subaru in Columbus, Ohio. We have always had it serviced at Byers Dublin Subaru in Columbus Ohio. At the 25,000 mile mark both head gaskets were leaking so the mechanics at Byers pulled the motor and replaced them. Just recently at the 33,000 mile mark I brought in my vehicle to Byers for my 30,000 maintenance check also complaining of a strange noise. They informed me the head gasket was leaking again and the noise we heard was the transmission running low on fluid. They again pulled the motor and made repairs. However, when placing the motor back in the car a strange noise developed in the engine. They again pulled the motor adjusting the tensioning on the timing chain yet the noise was still present. They then contacted Subaru technical support asking for assistance. They are currently pulling the motor for the fourth time with the intention of replacing the cylinder heads and camshaft.Up until now, I have been in contact with both dealerships expressing my concerns. I have also spoken with customer service, a supervisor, and a manager at Subaru of America. The manager at Subaru headquarters said they could only offer me 2500.00 towards the purchase of a new vehicle. The manager at Hatfield where I purchased my vehicle from passed me off to a sales associate who only wanted to sell me a new Subaru at full price to meet his end of the month February sales quota. The manager at Byers where my car is being serviced has been less than forthcoming as to the true status of my vehicle and I have not heard from him as to the status of my vehicle as promised in the last four business days.What concerns me the most is my wife and I now own a Subaru with a long list of engine problems so early in its life and a transmission which has been exposed to wear by fluid loss and after June of 2017 we have no warranty. We worked very hard paying off this vehicle early with every intention of keeping it for at least the next ten years. This was our first new car purchase and we chose Subaru because its incredible record of reliability. The current trade in value for this vehicle is 14,500 and we cannot afford to take out another loan for 10-14 thousand dollars to get the same style of Subaru we just paid off. We paid in full for a Subaru because of its name, we always had it serviced at your dealerships, and I feel we are being punished for a rare flaw which required them to pull the engine so early in its life and thus creating more problems with the engine and transmission by trying to put it back together. It is not a matter of if this vehicle will have more problems in the near future it is a matter of when and I refuse to put my wife and two children back in this Subaru wondering when the next big mechanical failure might occur, one which we cannot afford. I am reaching out to you with the hope of resolving this issue and I refuse to give up until a solution can be reached.

Just bought a 2013 Outback and with driving it less that 1000 miles, the seat padding is gone and Im sitting on the corners of the seat frame. There is no padding there at all and it is basically undrivable. I find it hard to believe that others are not having the same issues. Just bought a car that I dont want to drive. No love here. The car seats suck on this car...do not buy!

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

Blind spot sensor not functioning. Has been at Subaru Superstore in Chandler, Arizona for one week. Service manager returned my call claiming to know nothing about a car they had in their shop for a week and were either unwilling or unable to fix. Found out through a third party (if you can believe that?) that they have decided to order a new sensor but are not certain that will fix the issue. The car has only 3,000 miles and the dealer seems disinterested. Also, Subaru Corporate Customer Service has not even acknowledged my complaint.

Ordered new car and was told to expect it in 1 week or sooner. Did not make it. Was told it was on truck and delivery next day. Did not make it. No one knew where exactly the car was. Should expect sometime next week! They had no problem cashing my check immediately.

I love my 2013 Subaru Impreza and had no issues up to now. I know Im part of a class action suit, and I reviewed it and saw it was not only for oil issues but also for CVT transmission problems. My car is 62,000 and Ive done all of the services. After my 60,000 check up, where everything checked out fine, I heard an odd grumbling noise and was told I needed a new transmission, which luckily is still under warranty. However, there are simply no parts available in all the USA and it could take weeks or months due to back order. I was told it was safe to drive, but I live alone and drive country roads and was told it could stop at some point. To me thats not safe. I find it unacceptable that a car so popular should have such a serious issue. Ive been in touch with the customer service hotline and someone keeps promising me hell try to expedite getting the part, but theres been no action. I cant even get a guesstimate. Ive been offered $500 for a rental car, but thats only 10 days and that will not even begin to cover that it could take weeks. So, its worthless right now until I can even get an estimated arrival date. Im beginning to think I need to trade in the car, but after this, not sure I want another Subaru. Buying a new car is hard work and Im not in the mood for all of that. I dont like driving around with a faulty major part of the car. Im disgusted and angry. Im going to write a letter to the Chief Operating Officer at their headquarters to see if I can get some action.

I purchased a 2009 Forester XT in April of 2008. Three days after purchase, Subaru announced a stop sale order on turbo Foresters made after Jan 1, 2008 (mine was mfg Jan 26th 2008). They issued the stop sale order because of manufacturing defects in the engine that led to knocking and then catastrophic engine failure. My car had knocking at 1030 miles and now at 92K the engine has had the catastrophic engine failure. Subaru refuses to answer the question if my car was affected by the stop sell order and takes no responsibility for repairing my car.

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

2014 Forester with 35k miles. Our Bluetooth is not working properly. I thought this would be an easy fix, and I was not too stressed by it. In my error, I forgot to mention it to the service department when I brought the car in last time. Three months later I had the car in to the service dept. for a standard check up and mentioned it to them... The whole radio unit needs to be replaced in order for the failed Bluetooth to work again! If only I had mentioned it during my previous checkup it would have been covered under warranty. Subaru is charging over $500 for this replacement. I will go without. My chief question is, why is the Bluetooth failing? Its not that old and its not as if it is an item (i.e. brakes, or tires) that might get wear down from overuse.In addition, when you press the accelerator on the 2014 Forester, a small delay and then it takes off. Very disconcerting. We have many family members who own Subaru and at our last family reunion everyone was grumbling about their Subaru and saying they will not buy another. Its a shame. This was our first Subaru purchase after many years with Honda. We were tempted to try a new car and had heard such great things about the Subaru. We will be going back to Honda.

Being a Subaru owner brings peace of mind to many drivers. With an all-wheel drive transmission that is supposed to be the best in AWD, and an engine that is supposed to go 300 thousand miles, many people feel like they made a good choice in purchasing a Subaru. However, I have news for those of you with false hope. My car made it 30 thousand miles before it needed a new engine. The whole engine was replaced which cost about 10,000 to repair (what I was told by the technicians). A field technician inspected my car for abuse; of course he didn’t find it, instead he found that it was a manufacturing defect. One month later I got my car back.At 33,000 miles my car was once again “like new”! However, only 26,000 miles after a new engine, a “defective camshaft pulley” broke causing damage on my camshaft, valves and overall one of the heads. I was simply driving down the road and it felt like the car ran out of gas and it would not turn on again. Subaru did not cover the tow. Once again they repaired my car which took another month. I would like to mention that they did in fact cover the repair once again because my car is under warranty. The 2nd major repair was also a few thousand dollars. One mile down the road from Subaru (Bob **, Subaru, West Lafayette, IN) a carelessly installed fuel-like sprayed gas all over my hot engine! This has honestly put my life in danger. The car could have caught on fire or blown up!!!These bad repairs and “defective” parts from Subaru make me feel like my sporty car is made out of glass. I drive my “sports car” like if it was an old car that could break at any time. OF COURSE I NEED EXTENDED WARRANTY. My car is a little over 1,000 miles away running out of powertrain warranty. Keep in mind these repairs happened 1 month ago. Later I got into contact with Linda **, the Subaru of America Customer Service Supervisor, and she said there was nothing she could do to help me. Such a massive company like Subaru could not offer help for a defective car they sold me. They could not offer me extended warranty, they could not give me extended warranty at a discount, NOR COULD THEY EVEN SELL ME EXTENDED WARRANTY. Im not asking for anything more than extended warranty from whoever you would like, or the $2,000 it costs so I can buy one.How can Subaru not do such a simple thing? They sold me a defective piece of junk and I have to deal with it. They do not back up their own cars. I would not recommend that anyone buy a Subaru in the United States. It will break. It will be expensive. And it will certainly not last 300,000 miles. If you have warranty, at the very least it WILL be an inconvenience not having a car for a few weeks while it is being fixed. Please tell me if you think my car will make it 200,000 miles at least.I am very unhappy with the customer service Linda ** provided me with. She did not do anything towards helping me. She did not meet me halfway nor tell me who I could speak to that would solve my problem. She also talked to me in a disrespectful tone which honestly could just have been her “customer service” voice. I need 100,000 or 4-year extended powertrain warranty. Is really impossible from Subaru? Please know I am awaiting for this issue to be resolved.

Purchased 2000 14 Subaru WRX in June. I was advised the tires on the car were summer only tires so I purchased a new set of rims and tires for the winter. When I went to change the summer tires to the winter tires, I noticed the interior edge of the tire were worn down to the cords, the rest of the tire look brand new. Took the car to a Subaru dealer, they put the car on the alignment machine and said everything is in specs, that theres nothing wrong with the car. Since they say theres nothing wrong with the car they will not replace my tires. The car has 20,000 miles on it. I have maybe ten thousand miles on my summer tires and ten thousand miles on my winter tires. I rotate the tires myself every other oil change. The dealer wants documentation on tire rotation which I cannot provide since I do my own maintenance. I like the car, its fast, handles well and is great in the snow. As of now I am trading in my 2014 Subaru because I cannot afford to purchase tires every 10,000 miles. I receive no satisfaction whatsoever from Subaru. I find that Subaru is very unhelpful in dealing with consumers complaints.

I bought this low- mileage 2019 Forester used and admittedly have only 4 months experience with it. Most things seem fine except for one BIG issue: from time to time there is no response when I press the accelerator. After 2-3 seconds it picks up again, but by then I could have been rear-ended! This is the same issue described by Margaret of Harrisburg and is not new. I found other websites dating back to 2015 with dozens of complaints about this same problem. This is a clear safety issue and should be the subject of a recall. I bought a Subaru because it used to be highly rated but, as I research this problem, I now find more and more complaints about this and other issues.Other things I don’t like include the auto-shutdown at stops. I had to turn it off because it caused a hesitation and was annoying. And the drivers manual is a mess — 550 pages with supplements and I can’t find how to, for example, dim the dash lights. It seems there’s never one spot that fully describes a function. Pages referring to other pages, referring to other pages that eventually come full circle. And the index is almost useless. Think “dashboard light dimmer” is there? Nope. This is only one function for which I find Google much more helpful.

I will like to share my exp. with my Subaru Outback 2013. Buy it brand new in 2013 and at 20,000 miles the dealer have to swap the engine because oil consumption problem, but now since engine swapping there is noise on lifters and they says is normal because the block is bigger. 1st time buying a Subaru & last time. I will better go back to my Honda dealer, not second mistake with Subaru again.

2013 Legacy Limited 2.5i - a noisy lemon. I purchased this car new and drove it for a month. I heard a popping noise in the rear. I took it in for warranty repair and got it back unfixed. I took it back in and got it back dirty and unfixed. I took it back in, got it back unfixed. I took it back in - this is number 4 if you are counting. This time, Subaru professionals from New Jersey drove it and never called me. They left the dealer and at that moment, I got a call from the shop saying They couldnt hear anything and we wash our hands of this problem. So there you go folks, Subaru makes a lemon and does not repair or even acknowledge the problem after it goes into the shop 4 times. Buyer beware.

We bought a used car from Subaru of Little Rock manager (Billy). We paid cash for the car and we were told within the next week we would have the title that was on 5-14-2016. We still dont have it. We have called multiple times and we have been sent to voice mail, passed around and around without answers until today. We are now being told they NEVER had the title and the owner of the car lost it. Billy the manager told me they have thirty days to give us the title. Ive never talked to a person in ANY kind of sales that was as rude and belligerent as this man.I told Billy we have always bought our cars through Toyota and we have never been treated with such unprofessionalism. He told me to go back to Toyota! I assure you we will do as he said and stay with Toyota from now on. Other Subaru dealerships may be different than this one and I sure hope so because this was the worse buying experience and it shouldnt have been a simple cash purchase. I believe someone from the corporate office needs to check on this dealership. SHADY people there.

Your site states that Subaru will respond within two days. Its been six weeks and Ive still received no communication from Subaru. I have recently purchased a new Outback, 2ltr diesel from a UK dealer. [1] Can the lock operation be simplified (all doors, reprogrammed). I dont need all the options. Frankly, theyre a PITA. [2] Also can anything be done to (improve) the tractor like gearbox operation. Ive own numerous new Japanese 4X4s and this has the worst gearbox ever. The dealer says this is normal..... Really?

2017 Subaru Forrester (manual transmission): My oil light first came on at 3000 miles and I have been fighting Subaru for the past year to address the excessive oil consumption. Subaru lost a class action lawsuit for oil consumption problems and continues to sell cars without changing the design. I would not recommend a Subaru to anyone as you never know if you will buy a defective one. My passenger seatbelt alarm also goes off when no one is in it and the paint is pitting. Subaru lacks integrity and I will never buy another one.Updated on 07/18/2018: I write this with the sincere hope of preventing others from experiencing the same issue and stress that I have. Please research “Subaru oil consumption problems.” You will find Subaru lost a class action lawsuit, which was settled in 2016, but they still continue to produce and sell cars with oil consumption problems. I encourage you to visit several online consumer forums, like CarGurus, and read threads from real people with similar experiences. Subaru and Big Island Motors told me that those reviews dont count, as they cant be verified. You can verify this. I bought my 2017 MT Forrester in December of 2016 at Big Island Motors in Kailua Kona, Hawaii. My oil light first came on at 3000 miles, which began my 2+ yearlong battles with Subaru and Big Island Motors. I initially dealt with the service manager, who blamed my driving style, the weather/Hawaii, my commute, my lack of mechanical expertise, among other things, and refused to acknowledge the problem. After 6 months of fighting with the service center, in desperation, I contacted the VP of Subaru Hawaii (in the summer of 2017). He required the service center to conduct oil consumption tests. This process took about 6 months and many hours off of work for me. I failed 3 of them, which the service center said qualified me for a “new engine.” After they submitted the paperwork, this spring, I contacted them after 2 months of not hearing anything. I was informed/warned that I might have to wait for a year for the repairs as others were in front of me. Finding this unacceptable, I again contacted the VP of Subaru Hawaii (last week and a year later!). Initially he responded with concern, but then I heard from the service center that I needed to come for a compression test. Subaru generously provided me with a rental car for this test and, wait for it, the test was normal! The VP of Subaru informed me yesterday that he had forgotten that I drive from Kohala to Waimea every day and that downshifting is likely the reason why my car is consuming oil. I asked him why so many of the Subaru commercials showed people and their dogs camping in the mountains if they could only be driven on flat roads? My Honda, also a MT, used ZERO oil on the same commute. He further shared that I needed to keep driving my car since they don’t know what’s wrong with it (hello? class action lawsuit).He also retracted the promise of a new engine. In the meantime, I continue to add oil, purchased by the case from Costco. Check out “the Subaru Love Promise” on their website, “Subaru and its retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our promise to show love and respect to our customers and to work to make a positive impact in the world.” That is unless you have a problem with your car, then that Subaru Love Promise is not for you. If I can save just one person from experiencing the stress, additional expense and disappointment I have, this post will have been worth it. BTW, if Subaru had the customer service of Costco, there would be no other cars on the road. Costco lives the Love Promise.

I bought my third new Subaru last fall and noticed the drivers seat shifted forward and back about 1/4 in each direction. Every fast stop or start you notice the seat and your body shift slightly. I took it in the first time and the dealership said that it was within tolerances. On the second visit after contacting Subaru corporate they told me that I had the seat too high and that had I lowered it the movement would stop, but they were going to replace the entire seat anyway. I waited for 3 weeks until they finally told me to take the car home until the seats come off of national backorder. The third visit they replaced either the seat back or the entire seat depending on who you speak to, but the seat still moves even if it is lowered. More calls to Subaru corporate to finally be told that the movement is within their tolerances. I told them I would never buy another Subaru and they were okay with that. They dont seem to care about the quality of their cars any longer and dont seem to care if they lose customers forever.

Spoke to Subaru service department yesterday. Asked about oil consumption issue. His reply was oh dont worry, the problem seems to be going away. Gee, didnt know cars could fix themselves.

I was driving in the highway at 65mph when all of sudden I heard an explosion. When I stopped and checked the car the sunroof exploded as if someone had punch it from the inside. This is a new 2014 Subaru Crosstrek Hybrid with only 9000 miles. The dealer now tells me this is very common for the Subarus. I had minor scratches and thank God nobody in the back seats.

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

I changed my oil as was recommended in the manual and one day the light came on and the engine was blown and later discovered the oil was empty. It had burned up all oil in one months time.

I bought a 2015 WRX and Ive driven it less than 10,000 miles and I already burned the clutch 5 times. This is ridiculous since Im 43 and I drive stick. Subaru only replaced the first repair. What is ridiculous is that I just got my car out of the shop today and it burned again in less than 9 miles. I dont know what to do at this point, I cannot afford this car anymore. Any suggestions?

We have taken our 2017 Subaru in 5 times to fix this problem: while driving the check engine and other warning lights come on and safety features like lane change turn off. We are losing faith in Subaru. This didnt happen with the car right away. Weve been told it was related to fuel issues, computer issues, something different each time. I dont think they know what is causing the problem.

68,000 miles on my 2015 Impreza and the transmission is shot. They tell me $ 8,000 to replace. In extreme driving conditions, like Connecticut, you need to change the tranny fluid every 30,000 miles!! Really? I have never done that on any other car. Isnt Subaru the all weather, off road, built to last car? Do your research. The new Subarus are not built well like the previous versions. Stay clear unless you want major headaches. Not only is the bill $8000.00 but its a 3-week wait for the transmission. This is an honest story from a 4 previous Subaru owner. I will not take a chance with a Subaru again!

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

My first car was a 2005 Subaru STi. I drove it throughout college, about 100 miles a day, from work, school and back home again. It never let me down, and I drove the crap out of it. I sold it right before I got married and got a brand new 2013 Crosstrek for the wife (future) and a used 2010 Outback for myself. In just about one year I began noticing how low the oil level was when changing the oil on the Crosstrek. I change my oil every 3500 miles with full synthetic oil and a OEM filter. It was never low enough to set off the oil light, but I would have to add about 1.5 quarts between oil changes, which is not normal for any low performance naturally aspirated car. I brought it to the dealer and they said oil consumption at that level was normal. So I accepted the fact that I would just add 1.5 quarts between my 3500k mile oil change interval. At 30K miles on the Crosstrek, the blower motor started acting up, there was a hard start issue (probably crank sensor) and passenger rear wheel bearing was noisy. The dealer did not want to replace any of the parts under warranty. They did not even want to diagnose it. At that point I did not want this car anymore. Who knows what else might go wrong another 30k miles later. So I traded the Crosstrek in for a 2017 Forester Touring. Now the CVT on the Forester is acting up at highway speeds. I am waiting to see what the dealer has to say about this issue. Whether they are going to dismiss it and say its normal, or actually look into the service bulletins issued to see if something is applicable. This is quality and service I did not expect from what-used-to-be my favorite car manufacturer. So in short, the three (3) stars is for my old 2005 STi and my 2010 Outback. Everything Subaru produced after that is and was Junk. I will never purchase another Subaru again. Back to Honda/Toyota.

I have a new 2017 Subaru Outback. The dealer has already replaced the radio/GPS hardware. But still the GPS is too slow to react to drive instructions. It tells you to exit a ramp after you pass the ramp. My wife noticed it too. You would think every company offering a GPS would have mastered a GPS system by now. After they replaced the unit, it is still too slow. Interior is very cheap too.

My 2014 Forester sucks down oil. When you call Subaru corporate they deny the problem, even though theres class action lawsuit and the dealer told me they had to replace the engines. I have to keep driving it back to the dealer every time the oil light goes on for the oil consumption test. I now have a lemon law attorney going after them. Its a shame because I really like the car, but Subaru plain ol lying to me has soured me for good. Never again. Oh, and btw, they sent their dealers a manifesto to fix for the problem. Ya know, the one they nothing of, and basically stated that whenever you do anything but park the car, youll burn oil. Subaru must be Japanese for jokesters or liars I guess.

Bought the car at 35 thousand miles - have a warranty that says purchased as of mile on and 72 months so I bought it in 2012. 72 months is not up but lo and behold, it is cause it goes back to 2009 which we were not told and have the extended part of the warranty but still up, and I have barely 70 thousand miles on it. Great job Subaru. You know that this is going to happen but yet I paid over 17 thousand for this car. Will never buy another car from you nor will I recommend anyone else. I have owned a lot of cars in my life but this is the worst.

This is the best car Ive ever owned. Although its an SUV, it rides very well - not hard like my Jeep Renegade did. Passengers in the back seat tell me it is very comfortable. I have the Limited model, so it has some great features like Subarus Eyesight. That feature is a game-changer for driving. I will never own another vehicle without that. I feel much safer since it keeps me from drifting into another lane, can brake quickly in an urgent situation and, best of all, driving on the highway with cruise control, the system adjusts your speed so that you never creep up too close to another vehicle. Its a must have for long distance driving. I love the fact its all wheel drive. I feel much safer driving in rain and snow. Traction is awesome.Im super happy with my gas mileage, too. Average driving around town is usually upper 20s. On the highway, its always in the mid to upper 30s. I tested it one time on an open flat interstate -- no hills, steady speed of 63 mph with the AC on. The computer readout showed 44 mpg. Ive compared the computer read-out to the old-fashioned way to determining mpgs and its usually off by about 3. That means I got over 40 mpg with the Crosstrek!The Crosstrek has a CVT transmission (continuously variable, not gears) and, although a good number of people in Crosstrek social media groups complain about it, Ive never had an issue. Its smooth and even feels like a regular automatic. The other typical complaint is that the engine doesnt have enough power. Is it the fastest car Ive ever driven? No. Does it have incredible pickup? No. But it gets the job done. Ive never had an issue, for example, pulling out onto a highway. Overall, 5 stars for this vehicle.

I purchased my new 2013 Subaru Forester in July of that year after having a 2003 Subaru forester for ten years hoping that l would get as good as run out of 2013 as l did out of the 2003. But in the three years that l have had this car (2013), l have a short motor put in at 100,000 kms which had to pull the motor apart twice as the dealership put the old shim valves back in it so they had to put it apart to put new shim valves back in. The front lower control arms bushes have been replaced twice both front CV Joints on both sides have been replace. Bluetooth unit has been replaced 3 times and still giving me problems. The HILLHOLD/ABS/ADC warning lights had been coming on repeatedly which l was told it was a faulty brake light switch. The sensor for the horn has also been replaced and all wheel nuts and hub bolts have all been replaced twice. So this experience has put a bitter in my mouth to back to buy another Subaru.

Purchased new 2014 Outback from Maxwell Subaru in Burlington, NC... They screwed up paperwork and let tags expired. Have not received explanation yet. Reported the situation to Subaru who seem not to give a damn. Hopefully, this is not an example of the vehicle itself...

Outstanding vehicle. There is no better symmetrical all wheel drive vehicle in this price range. Approximately $30,000. Handles brilliantly regardless of road condition.

Have experienced two very scary and unexplainable loss of traction incidents at highway speeds. Initially thought black ice or severe wind gusts but traffic around me seemed fine. Felt like an unusually protracted hydroplaning incident.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

With - 28 C in Ottawa today, it was not surprising that my car did not want to start. The dealer could only suggest calling their emergency roadside assistance service 1-800-263-8642. After punching several options on my cellular phone, I was put into a waiting line and after 45 minutes, I could no longer stand their stupid music and I cancelled the call. Thanks to my personal battery charger, I solved the issue. The car runs nicely but Subaru fails on the service aspect.

The safety features and its so fun to drive! I really liked how it handled and reasonably priced. They have several models to choose from, but I am partial to the Crosstrek Sport, it has all of the things I am looking for and then some!

I stupidly believed the marketing and didnt do my research. This is an unsafe vehicle. The head unit says 60 miles left. Drops to 40. Then runs out of gas. Never let this car get to a quarter tank. Ran out of gas at midnight coming home from work. I had to leave my car in the middle of road. And bonus! Had to deal with a creepy dude harassing me! Fun. Luckily a nice couple scared him off. Subaru finally recalled this car for this specific issue. They need to replace the head units but wont do that. We had this gas issue fixed before the recall. Be aware. It took two weeks and was messed up. Xmode stopped working which we didnt find out until we needed it on a gravel road in the mountains. Also the software didnt match the features of the car. It is a messed up situation and I feel like an idiot buying this expensive car. I will never buy another and never recommend this car to anyone. The marketing is great. The car is not.

I drive 2017 Legacy, leased. Three times I have had blowouts in 5 months. Car only has 4000 miles on it and I drive it only locally. Not at high speeds. The first flat they said I must have hit a pothole. I didnt remember any. The second one I pulled up to a curb in front of a friends house, hit the curb lightly and blew the tire. The third one I was on my own block and went to turn right. Hit the curb barely moving and tire blew. I havent had a flat forget a blown tire in 30 years. I cant believe it is me. That last one I looked at tire and it was the sidewall that had a 6 inch hole in it. How does that happen going 2 miles an hour. 3 tires in 6 months. Something is going on!

Subaru 2010 Outback - Car has very severe whole car shaking on acceleration above 80 km per hour. Once gas pedal is fully depressed, the car may or may not accelerate making it impossible to avoid other cars on the highway. The car will shake enough to spill coffee, and will not stop until the gas pedal is depressed and revved. The car may or may not accelerate at this time, but the shaking is stopped. I was told that it was the way I drive the car.

I recently purchased a used 2010 Tribeca 3.6 L engine, my first Subaru, and am rather pleased except for a howl in my automatic transmission. The sound changes as goes up through gears and especially noticeable from start through 2nd. Dealer has determined it is the alternator since engine speed also changes as gears change. Cannot believe any auto manufacturer would make their top of the line touring vehicle with this howl or whine as I have been told by others. Either way a defective alternator OR transmission needs to be replaced.

Several years ago, I was looking at cars, and went to a Subaru dealer. The salesperson was so rude and condescending that we left. Just now, I was researching cars on **, and I sent in several requests for information from dealers. Several Ford dealers got back and were very professional. We had conversations, and they were understanding as I discussed my needs. Then, a moment ago, a Subaru dealer called back (Patriot Subaru in North Attleboro MA). The salesperson was rude and confrontational. She said my request was for a specific car, which Im sure it was. However, I had done more research and wanted to discuss a different Subaru model. Instead of offering advice and listening, she again reiterated, so you want information on a different car than your request? After talking with some good salespeople, it was quite jarring and unexpected for the Subaru person to be so rude, condescending, and overall unprofessional. But I guess I should have expected it, as Ive never had a good experience with Subaru sales.

I have a 2011 Forester. Runs fine. Have had to replace the drivers side visor. Now the passenger one fell off. I usually dont even have a front seat passenger so it cant be from overuse. When the drivers side was replaced (has to be the anchor and the visor, its a whole unit $80!!!) I found that the anchor is only a plastic sleeve. Poor idea, poor workmanship.

Bought this car brand new and am meticulous about maintenance. Cvt transmission was advertised as no maintenance. Now they say it needs to be replaced at 150,000 miles and that this is a known defect! There was a horrible whining that started very quiet on and off in 2017 and became louder this year. We drove into a city intersection to turn, and the car stalled. We were lucky that we didnt get hit by another car. We took it to the dealership as we do all recommended maintenance and something was really wrong to make it stall like that. The dealership said that it is a CVT transmission, and they are known to have this problem. Told us to call Subaru. There was an extended warranty offered in 2018, but we never were notified of that and are the original owner. If we had the notification we would have had this fixed as it occasionally made the noise but it did not repeat when at our service center. We would have had the dealer check it if we knew about the problem and warranty. I expected a Subaru to last longer than this before needing an $9,000 repair. Called Subaru and they offered me $1,000 toward a new Subaru. I paid $36,000 for this car. I dont think $1,000 off one now is going to help me very much for a known problem with this transmission that put us in a very dangerous situation.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

Has late night purchase, gave finance manager $15000 cashiers check us and additional $2000 cash to get my monthly payment down below $400/month. After reviewing my paperwork couple days after, realize they added $1000 to my agreed purchase price. Before confronting Jay, salesperson, about this problem I went through my car details including the price he gave me. Two separate times he agreed with the price he had given me by phone on more than 3 occasions before I committed to purchase. This price was the original price Jay told me at the beginning. After he reconfirmed his and my price two additional times, I told him that I had given extra cash during financing and told him exactly $1000 added to my initial price. He hesitated, then said it was the changed figure. It was obvious he was covering for finance and Moe sales manager.So I gave Jay and Moe a week to come up with solution... Long story short they didnt. So contacted GM, Jobe **. He said he would find out info and get back to me... He didnt. Finally got him on phone week later and he told me he had talked to owners and he has good and favorable news for me, put me on hold so he could get my paperwork. After holding for short while, unidentified person came on phone asking if the could help me..(?) I told them I was holding for Jobe. That he had asked me to hold awaiting answer for my situation. Person, Moe, sales manager, said Jobe was in a meeting. That he wanted to know how he could help me(?) Not wanting to rehash again with someone who had previously refused to do anything for over 10 days after knowing of problem. Since then... I contacted Subaru of America for help communicating with Glendale Subaru, Jobe, GM because he refused on 3 separate occasions to take my phone call. Plus I called Lane ** general sales manager. He didnt return my call. I asked Moe, by email twice to relay the owners and GMs solution, but he and GM refused to return my call. Now he told corporate Customer service agent trying help me get info that the GM and Owners had decided. Its become obvious the GM put this $1000 cash fraud back on Moe... Because Moe, Glendale sales manager, refuses to relay this message. Seems likely he is directly involved in this late night fraudulent buying transaction. I would advise ANYONE looking to purchase a Subaru... I 1000% would never do business with Glendale Subaru!! They protect and cover for each other with dishonest transaction. From GM by washing his hands of the situation by not getting involved and leaving it up to his dishonest sales and finance department to get out of this situation alone. In my opinion, Jobe lacks a backbone because he refuses to talk to dissatisfied customers. Yet he blows smoke up peoples rear, by saying he and his dealership are honest and he wants to make thing right and wants to make sure THEIR customers are happy. The GM and THEIR sales staff at Glendale in my opinion are ripping off THEIR owners $$... Very very unhappy Glendale Subaru and Corporate Customers service for allowing this GM to say he is happy with his dealerships customer outreach (ha ha) towards me. Dismissing all my attempts to get him on phone and to complete telling me his owners good and favorable decision. Absolute appalling customer care and outreach. What a rotten egg dealership. Makes me wonder how much $$$ they have defrauded other customers. Ive consulted other car dealers, GMs and previous Subaru Dealership owners. They know exactly what happened. They told me its obvious the GM, Jobe, knows too. He doesnt want to write a check so he just told culprits, his finance and sales to handle the situation they created. BOTTOM LINE. This lack of customer care and outreach to take care of this issue. Receives 1 on scale of 10 for honesty and true care for all customers. I know now I was foolish to give Glendale Subaru any cash. Especially at last transaction of work night. That further explain why the finance manager stuck the cash $ in his pocket... Thought that was highly unusual.

Subaru has always been our choice in vehicles, due to the safety factor and having an excellent reputation for producing a quality vehicle. However, I have a 2009 Forester, and we just noticed rust in several areas on the lip above the windshield. I took our vehicle to the dealer and the Service Manager said it was caused by stone chips and he would take no responsibility for it. The paint is still fully intact and there is absolutely no evidence or indication that a stone chip or any object came in contact with the vehicle where the rust is bubbling underneath the paint.There are a couple of stone chips along the front edge of my hood, however, and the rust has not bubbled at all and does not resemble the number of rust spots above the windshield. There is no rust anywhere else on the vehicle. Given we have been loyal customers to Muskoka Subaru. I am very disappointed with the Dealerships Service Manager response to my issue. Based on the warranty, the Anti-Perforation Limited Warranty (60 month/Unlimited km) covers perforation due to corrosion to body sheet metal panels for 60 months, regardless of kilometres. The Service Managers attitude towards me and my husband was ambivalent and discourteous. Frankly, his behavior reflected an attitude of not caring.When it became obvious to us there was not going to be any resolution dealing with the Service Manager. I stated I would escalate this issue to Subaru Canada. He informed me that I could not contact Subaru Canada and must deal directly with the dealership. I certainly hope this is not the policy of Subaru Canada, to prohibit customer input to achieve satisfactory resolution. It is unfortunate that a minor fix has resulted in change in our opinion towards purchasing and recommending Subaru vehicles in the future. The competent handling and resolution of our issue will restore our faith as a loyal Subaru customer in the future.My Experience today and documented to Subaru Canada: I was supposed to meet with the regional manager today at 11:00 A.M regarding the 21 rust spots on above my windshield. I believe you have the pictures. I arrived early to find he was in a meeting behind closed doors. I was given a courtesy car as I asked to have my snow tires put on and was told they would call me when he was out of his meeting. I arrived back to find he had left, said my issue is not covered. I am EXTREMELY upset he did not have the decency to meet with me, a loyal customer and how do I even know he looked at the Forester. Who can I take this up with now?? I need to go hire up and need this resolved. If I dont get any satisfaction, I will resort to social media. I am very unhappy with the lack of service and respect I have received to date.

We purchased this vehicle Brand new and have experienced nothing but issues within the first year. The vehicle now has 10k miles and I’ve experience jerking from the transmission, my panoramic sunroof cracked for no reason (no point of impact), and the most troublesome has been the automatic liftgate; the liftgate constantly gets stuck with a non-stop chiming and the only way to reset it is no remove the battery!!!! This is a known problem and a quick Google search will prove a lot of consumers have similar problems with this vehicle. I’ve had the liftgate become stuck in the airport, hotels, etc. This is not only embarrassing but completely unacceptable for a brand new 40k vehicle!? Come on Subaru!!!! The quality is terrible!!! Never again!

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

I purchased a used 2008 WRX Sti with 20,000 miles back in February of 2012. The person I bought it from was Dave **. Dave was at the time (until very recently) a member of the Subaru USA rally team and this car served as his daily driver. Never raced or rallied in the slightest. Just a fun car to drive around town. At 17,000 miles under his ownership he blew an engine. Apparently he was doing some donuts in the snow and redlined it a little too long causing the engine to pop. He had some mods done to the vehicle which would technically void the warranty. Keep in mind this car is made to be modded as its not the everyday thing you take to the grocery store. Anyways.... Subaru agreed to warranty his engine under the pretense that they put most of it back to stock. So the new engine is put it and the car is back to normal. I buy it 3k miles later with the impression that I am getting a car with 20,000 miles but an engine with very little miles. Great right? Well no... not so much.Flash forward exactly 20,000 miles to December of 2013. I had just changed the oil as I was about to leave from North Carolina and drive to Minnesota for the holidays to see family. Made it all the way there with no problems. Stay the first night and then the next morning (Christmas Eve) I leave from my aunts home to my grandmothers with my young brother and sister in the car with me. No racing, no donuts, no hard driving whatsoever. Simply a morning commute to my grandmas with the family in tow. I get a quarter mile from my destination and the car shuts off and is blowing smoke out the back. I literally coasted into my grandmas driveway, thankfully. This now begins my so far month long battle with Subaru and getting a fair deal out of this.I had it towed to the closest Subaru dealership (200 dollars) where it sat for a solid week and a half before it was addressed. The dealership guessed what was wrong with it and told Subaru it had been previously modded and flashed. Subaru, based on simply that alone, denied my warranty claim. Speaking of warranty.... The car has a 5 year/60k mile warranty on the powertrain. I was 3 months out of the 5 year warranty yet still 20k miles below. Back and forth with Subaru and eventually I get to someone higher up on the chain who says the car needs to be torn down in order for them to truly decide. Im skeptical to authorize the dealership to tear it down as I dont want to get stuck with the bill when Subaru potentially leaves me in the dust after. So the lady (Linda **) was very helpful in the sense she offered to split the cost of the tear down with me granted they deny me any further warranty claim after it was diagnosed. I reluctantly agreed to this based on the fact that I thought for sure they wouldnt just leave me hanging.Well upon tearing it down... the dealership indeed found out that it was a blown engine. Again. Who would have thought that the same faulty engine they replaced the last faulty engine with would have blown again? This car is absolutely notorious for blowing motors AND especially in cylinder 4. Where did mine blow? You guessed it... cylinder 4. Where did it blow the first time when Dave had it? Again... cylinder 4. Subaru comes back with a complete denial of any responsibility and refuse to help with any sort of help with the repairs. To their credit, they still were standing by their word of splitting the cost of the tear down. The labor was 1300 dollars. Leaving me with a 650 bill and them a 650 dollar bill. Now after the 200 dollar tow, the 300 dollar rental car charge, a last minute plane ticket to get me home while it stayed there... Im at my wits end. Next up will be to ship it to North Carolina (900 dollars) and begin the fix myself (another 3,000 or 4,000?). I am not a rich man and simply cannot afford to dump this much money into a car I still owe money on. I bought a Subaru worry free and never in a million years would expect to be going through this at 40,000 miles. Its just plain unacceptable.Anyway, Point of the matter is I am out of warranty technically but then again... Im still WELL within my miles limit. A quick blown motor Subaru Google search will show you that they have countless amounts of cases where their engines blow. It is not uncommon for their cars to blow 2 engines in under 50,000 miles. The fact that this is so common only leads me to believe that there has to be some sort of lawsuit I can look into to forcing them to make this right? I am absolutely blown (no pun intended) away that such a massive companys reputation is only worth 650 dollars to them. I have since accepted that Im going to get stuck with the cost of the repairs and I offered them an easy way to compromise. I asked simply that they pay the full tear down price and offer the OLI (owner loyalty incentive) of 1500 that they originally tried buying my best interests with. Not that I ever plan to use it, Subaru might as well be dead to me as a company... but I still want to them to own up to that.To recap, they offered 650 of the 1300 tear down and the OLI. Im simply asking for them to pony up, attempt to save face of their awful company and make things right in the simplest of ways. 650 dollars more? Come on, Subaru. Really? Does anyone have any similar stories they could share that have or havent ended up in their favor? A company as big as Subaru should be ashamed of this mistreatment. This engine issue has been publicly acknowledged by them through press releases and this is most definitely not an isolated issue. Thanks for reading and I look forward to any replies or comments. My email is ** if you would like to share anything privately that way.

I want to highlight 2 specific points about Subaru Finance. Reference to my purchase of 2021 Crosstrek on Nov 2020. The Finance rep provided me false information that they checked with Chase and the best rate they could offer we was 4.49 and if I purchased extended warranty they can offer me 4.29. My Credit Score > 800 and I have multiple financial relationship with Chase. I was told chase has all access to my information and based on the current market situation this is the best rate they can offer. Being a Saturday evening I couldnt verify. On Monday I went to the branch and asked for details. I was surprised to learn that they didnt get any inquiries. So I asked for what my rate would be for new car financing. I was offered 2.39.(I have email proof of this). To add to that - Even the refinance rate which I checked with BoFa was 3.49 and Credit Union offer me 2.99 (I have proof of this as well). Over a 72 month term that would have translated to an additional $1500 in interest. To gain business, I have to believe the finance manager blatantly lied that they had checked with all the banks including Chase and based on my credit score this is the best they can offer. I did reach out to finance department and customer relations. But once the sale is done, they seem not bothered to even respond.2. I was charged document and fees and told the title and registration will be taken care and I will get the refund for my 2019 subaru crosstrek from DMV once the transfer the title from me. I have paid $725 for 5 years registration just in April 2020 so had the prorated refund of 4.5 years to be refunded. 2 months fast forward, I checked even as of today on AZ DMV portal. They have not even notified the car as sale per my DMV website and Title was still under my and the credit unions name (have taken the printscreen of the same too). And I have not got the refund either as of today.I was also not provided the price which I had agreed to for which after speaking the dealership person said they will speak with the GM and get back to me. Again the Finance guy provided misinformation on cost of ownership stating that it includes the interest I would be paying which doesnt seem to be true. I followed up few times since but they never got back on this. I had sent a detailed note on this as well. For any concerns/arbitration - Dealership had asked me not to reach outside till I have discussed my concerns with dealership. I have been patient enough thus far, but as I have not heard back on any resolution/remediation from the dealership I am writing this review. Based on all the above points I have to believe Subaru Finance has been provided false information and unethical practices to get my business.

One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

I have been taking my Subaru Legacy 2011 to the Subaru service center for the fifth time with the same problem, hard shifting from park to reverse, engine shakes and lights dim, put into drive and get a flutter like cold start after engine warms up for five minutes, also while driving come to a stop and engine shuts off. Service center kept my car for four days and still am having the same problem.

We took it in because it was whining and had lost power. I had checked the engine oil the night before and it was at the right level. First off never buy anything from Lees Summit Subaru. They scratched up a fender detailing the Forester and it was a pathetic detail job. When they looked at the Forester they said it was a quart low on oil and the reason it was probably whining and the loss of power was a blown turbo. They said my extended Subaru warranty wouldnt cover the repair because it was a quart low on oil even though I said it was fine on oil the night before. I called around to a few Subaru dealerships service departments and was told even if it was a quart low on oil that wouldnt cause the turbo to fail. They said the reason for the turbo failure was probably a clogged banjo filter in the turbo line.Since Subaru wouldnt cover it even though there was no mention of a banjo filter in any of the manuals they gave me, it doesnt even show the banjo filter on any of the diagrams. So I learned 4 things: 1. Never buy a Subaru; 2. Never buy anything from Lees Summit Subaru. Every time I had to deal with them they didnt care and it was a nightmare. The only pretty much they managed to do right is take my money and screw us over; 3. Dont bother buying a Subaru extended warranty because it probably wont help as far as theyre concerned. 4. Dont trust the manuals, go to Subaru.org to see whats really going on. At least Ive talked people out of buying Subarus! I hate Subaru. I hope they go bankrupt!

Purchased a 2014 Subaru Forester because of Subarus good reputation. To my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. At my first oil change the Subaru mechanic told me this just happens and I have to keep an eye on it. That sounds like garbage to me when talking about a new car. Im angry I switched to Subaru, never again!

I like the cars performance in bad weather like rain, snow and ice. The car keep me comfortable. I also like the all-wheel drive and heated seats. But I am disappointed with my Subaru in the cost of repairs. They are very expensive. Also, the windshield has been a bother and has broken numerous times. Rocks hit it and instantly put holes in the window. We have replaced the window five or six times.

I purchased a used 2012 Forester in August 2015 with 27,000 miles on it. I drive 80% highway miles. Last week, at 70,000 miles, the car became suddenly hard to shift, the clutch pedal was sticking to the floor, and the interior filled with smoke. I limped the car to the nearest Subaru dealer, and was told that the clutch and flywheel has burned up - at 70,000 miles??? Unbelievable. $1,500 to replace. My prior car was a 2003 Honda Element that had the original clutch in it at 240,000 miles and was still working fine. I will NEVER buy another Subaru again. Their claim of reliability is a joke.

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

I own a 2005 Subaru Forester. It has a factory installed lift bar on the back hatch. This bar has been replaced 3 times, due to a rust issue (from the rear washer fluid spraying on top of it). My local Subaru dealer said that it is a Subaru flaw, and not only are they no longer able to get replacements from Subaru, but will not cover the cost under my bumper-to-bumper warranty.

I leased a new Impreza from Ganley Subaru of Bedford, OH, three weeks ago and have been there for service four times already with still more safety issues hovering over my head. I discovered (the hard way) that all Imprezas have at least these problems: 1) The wheels are wobbly causing shakes and vibration. I have been to service three times to get them fixed, though it got better, it is still shaky. 2) The automatic unlock switch cannot unlock any door if the lock key at the door is in mid-way position. This is a severe safety risk in case of accidents if a person has to exit the car quickly after fire or flooding.3) The information gauges for gas mileage and distance of travel are practically useless and are off by 50% or more which means you can run out of gas if you rely on these gauges. 4) The advertised gas mileage of 32 MPG is questionable, since all information gauges give you the wrong readings. 5) After parking, the steering wheel gets jammed and locked and requires some wiggling effort to unlock it.

I purchased a 2013 new Forester in 2014. Almost from the start my oil light was on. The service department told me it was my imagination so that should have been a red flag. After complaining at every oil change for months they finally replaced the sensor. Oil light still was on. Fast forward to 2017 replaced sensor again and the light is off. However, now it seems I have no oil ever! I always bring my car in for service exactly when its scheduled. Every time now for the entire 2017 and 2018 period I have been out of oil. They did an oil consumption test and happily said all was good. Last time it was in they put a statement on my invoice that says I need to check my oil at least twice a month! I have 50,000 miles, the car is 4 years old and Should not have to do that! I have gone 900 miles since the last oil change and Im out of oil! Plus the light hasnt come on. I think they just disconnected it. Im done!

I was sold on Subaru after spending time in Colorado, Wyoming and Montana and seeing so many Subarus on the road. I traded my LR3 for the Crosstrek. Small, simple, sporty little car. I had been drawn in to the commercials selling love and tradition and warm and fuzzy emotions. I was told at purchase that the powertrain/drivetrain was lifetime. Besides the incredibly loud road noise and lightweight size of the vehicle it got great gas mileage. It was easy to zip around town and fit in any parking space. The look was sporty and cute. At 58000 miles both rear wheels had bearings go out, the alternator had to be replaced, the battery had to be replaced and I had just put new set of nice tires on it. Contacting dealer I purchased from I was told all under warranty except for battery. Upon taking to Subaru, told nothing under warranty. When purchased I was told this car would hold its value like a Jeep. I traded it yesterday and I owed 18577 on payoff and multiple dealers valued at 11,000. This was the most costly vehicle I ever owned and the most stressful. You do not want to drive near large pickup trucks or 18 wheelers. I was suckered in like a Hallmark card on a cold winter day.

We bought a manual 2014 outback in black. All of the rear windows come tinted (not optional) and it is a safety hazard, because the dark tint makes it nearly impossible to go in reverse at night due to severely compromised visibility. There is no back up camera on this model.At 5400 miles, our clutch slipped in stop and go traffic on a long steep hill in a snowstorm. Fortunately had enough left to get to our destination, but there was a horrible smell of clutch fluid for 60 miles. The dealer blamed our driving skills on the clutch failure, although my husband and I have driven standard transmissions for 30 years each and have never killed a clutch. They replaced the clutch, But the next one is your responsibility. For 4 months after the repair, we still smelled clutch fluid.Tonight I was backing out of a steep driveway and noticed the familiar nasty smell of clutch fluid and prayed that the clutch wouldnt slip again. Crossing my fingers that well get the normal life expectancy out of this clutch, but suspect that it is very poorly made and will fail again. Would love to know how many others had the clutch fail in an extremely short timeframe.

My 2015 Subaru WRX was great prior to the Pre-Ignition Recall and ECU reprogramming. They replaced my engine because they thought it was damaged due to the poor programming. After breaking in the new engine, I have significantly less power and the car is totally different. The dealership has been working with Subaru of America technical support and Field Engineers for months and have gotten nowhere! I am also outside of my Statess lemon law, although fully within my manufacturers warranty. I have not driven my car all summer and have been in Subaru Forester loaner for months.I involved Subaru of America customer service early in the process, and have experienced what I can only describe as the worst customer service experience of my life. Not only are they unwilling to help me get into a new vehicle, they provide no information on what theyre actually doing to fix the car. I can get better service from their call centers auto attendant. The truth is, they have no idea how to fix the car, but continue to drag this issue out. The Subaru dealer who has the car is at their wits end, and wants Subaru of America to do something to resolve this. They simply wont and I have absolutely no recourse other than to hire a lawyer and give him half of whatever he gets me. I guess this is what makes a Subaru, a Subaru.

I had talked my mom into a Subaru Legacy 3017. I took it in with less than 2000 miles saying it shows the oil is really low. The tech looked at it and said oh its fine and I could not believe it but it showed full at the dealership. The next time I checked it in the drive it showed low again. I thought well there is a slight slant to the drive. That must be it. We had the battery go dead 4 times over the winter. I mean to the point that my jump box that will start my pick up that someone hit in the rear end. I only drive it when I have to haul something so its usually pretty dead. It will start it right up it took forever on this one. Today I am totally lost as to why I called several places and I just get told each place, Oh you need to call here or there. I called about the maps part of this on a 2017 Subaru Legacy that just came from being serviced at 3100 miles and it does have problems they cannot duplicate. I was a Service Manager for GM for years and a service writer. I LOVED the job, but I could at least answer some questions. I have yet to get one question answered. I was going to buy a used Subaru from the same dealership but at this point, I think I will stick with a GM car... I can at least get an answer. I first started to ask if I need to PAY for Starlink to be able to use the maps as every site I look at says with Starlink and maps its so nice. I have not once been able to get the maps to go anywhere by voice commands if I do get a response other than being told she did not understand. Then I would get other states coming up... It took 15-30 minutes to manually get one time the map to work right and every other time I just grabbed the Garmin and said well they have always been my choice of GPS and very easy to get to a location. I asked this girl where the SD card is in the vehicle. She said well didnt I go to that site. The one I am at now and I said YES and have already downloaded the toolbox but on a video, it said they could be located in several different spots. She said call toolbox as she only deals with Maps. I said isnt this all part of it. She said no. Is there anything else she could help me with. I said, I guess not. You did like every other Subaru Phone number I called... telling me to call someone else. They had no idea about Starlink or Sirius or what I was talking about.My next call is going to be to the Attorney General since NO ONE wants to help at all... but boy they were sure there to sell the vehicle. I honestly was going to get a Subaru until I seen how hard it is to get 1 question answered and I had several to ask and was cut off every time... I do better calling DirecTV or my Insurance Co. and they get me to my boiling point after all the BS. I think they need a Class Action suit as we just had the oil changed they said they had to do an update for the battery. The next time I go to drive it the Nav system kept telling me it didnt understand or would send me to other states. I tried to put it in manually and had trouble. I called and got that run around. I have the feeling if we dont pay the Starlink yearly they will even lock you out. I read about that on other sites. One being the piXXed off the page. I am VERY VERY dissatisfied the way I have been treated so far. I just drove the car without the radio on and think I had better check the oil myself as it does not sound right at all... I think I will stick with GM and not get a Subaru like I was going too... Best wishes to all Subaru owners. I did talk to a guy at the after-hours place and I said I would just wait until they are open Monday since he said he could not help at all with why nothing was working.

We bought a brand new 2009 Subaru Outback in OKC just before moving to Colorado. We had no big issues with it until the engine blew at 57,028m. There were no engine or oil warning lights. The dealer said they would not cover the engine because we did not have all of our maintenance records. It was around $7k for the new engine. Not happy. Now, two years and less than 38k miles later, the engine is failing again. After the nightmare of the first engine mess, we kept excellent oil change records. The dealer says the engine is outside of its one-year warranty, regardless of our records. I took this up with Subaru Corp who graciously have offered me a $1000 credit on the repairs (a goodwill gesture) and the dealership has reduced the total repair cost to only $3800. So I have to pay $2800 for another engine. Is this how Subaru stands behind its products? Am I expected to replace my engine every two years? Not to mention it took them almost two months to get back to me with their decision. Meanwhile, we havent been driving the car so as not to damage it further. A huge inconvenience. Needless to say, I will never buy Subaru again and they will be hearing from our attorneys. There is no way this is normal.

Purchased a 2014 Subaru legacy in April of 2014. Car has every thing but the nav and eye sight. I have 17000 miles and have no problems at all, love the awd and for a 2.5 litre it goes pretty good. It is my first new car and would recommend it to anyone. I am 6.6, 220 and it fits me in. I have two kids and they love it. I am a chevy man and finally went Japanese. It is great on gas, handles well, and looks great at 30k - you cannot beat it. Lets face it - every thing breaks but these subarus are great. Buy one, you will not regret it.

Purchased new, great vehicle for engine and drivetrain. The execution of function and maintenance of the interior and exterior is a poor effort. The front end is a bug catcher. The interior could have been better appointed with holders and storage. The gas pedal position is horrible and extremely uncomfortable, with no remedy from your company. The paint and body is a joke. Dont spit too hard on it!!! Too bad you came up short. A pickup with this drivetrain with practical appointments with form and function... At least you have room to improve. Feel a bit cheated...

I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed. The car is in my name due to it being purchased when he was seventeen 2 years ago. Also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000. dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training close to home before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission. Outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand new vehicle even though Subaru would not even take the Outback as a trade in and told me to take it to pick in pull. With my son deploying he wont be home for a few years so a brand new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, Two not caring about rare circumstances like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave! The Subaru America Care Team obviously follow the corporate log book and do not look at each induvial situation. Their Branding definitely needs to be updated. They obviously dont love to Care the Military!

I bought a Subaru Outback 2012 from a dealer on Cape Cod. They caused me a lot of grief by selling me an afterMarket stereo/GPS that was miserable. After 5 very ugly attempts at repair they gave me a good one to get rid of me. I bought the car with an extended warranty to 100,000 miles. Now, at 140,000 miles the CVT transmission died. Subaru CVT transmissions are SEALED UNITS. They have lifetime automatic transmission fluid. You cannot check it or change it. Does that sound like a bad idea? It is. My tranny failed admittedly after a lot of miles, but I drive very very carefully. I get 120,000 miles form original tires and brakes. Beware if you buy an Outback. A new transmission is $6,600 plus $1,500 install. $8,000 to use the car. I am told Toyota transmissions NEVER have a problem. NEVER.

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

I bought Subaru Ascent 2021. It’s my biggest mistake I did the wrong decision. My SUV have issues with seats. My driving seat is shaking while driving especially when you stop on signal or stop signs. When you move driving seats is shaking feel me be. I fell down backside so it’s scary and my SUV 2nd row right side seat is give bad noise when you are driving bumpy street like rough road. It’s only 10000 miles and feel I drove old car. I take my SUV on Subaru service center twice. They are not able to fixed that issue. I guess they don’t have experienced technicians. They tried to fix and said it’s manufactured fault. Right now I am confused. What I gonna do. This SUV is not value to money so I decide to give review about my experience for helping people be careful before buying this suv make sure first check the seats in this SUV. After buying no one take responsibility. My car is under warranty but they didn’t fix. I go every week in service center and request them please fix my car.

My wife and I bought a brand new Subaru Forrester, our second one. Had no complaints with the first one 250,000 miles. The new one is a complete **. Around 30k miles started burning oil at the rate of about a quart every 2k miles, we jumped through all their hoops and did their ridiculous oil consumption test. We were treated like morons, told this is acceptable with a boxer engine which is ridiculous! My boss owns a Porsche which also has a boxer engine and doesnt burn a drop. Anyways they finally admitted there was a defect and replaced the top end (short block). Now with less than 20k since the replacement having the same issues, wife went back to dealer today! Its a shame because we really loved the first one but at this point no matter what they do, we will NEVER, EVER, own another Subaru!!!

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

Love the maneuverability of Impreza and how it grips the road! Great gas mileage! The price is great for what you get and I tell all my friends what a great car it is!

I bought a 2013 Crosstreck in January 2013. I have had nothing but problems with it since about 65,000 miles. I have had to replacement dash sensors twice, two front axles, engine burns oil uncontrollably. (Have to put a quart of oil in every two weeks.) Wheel bearings have had to be replaced twice already. I would not recommend a Subaru to anyone. They are expensive and horribly built cars.