As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

We are very disappointed with our first Subaru. Weve had it about 3 months and I cant count the times we were coming out from shopping and the rear hatch would not open no matter what we did. No 65 year old should have to load groceries by crawling to the back from the passenger door. The dealer wants you to bring it in to reset it every time but after searching this major issue online I found a way to reset it myself. This needs to be addressed by Subaru, its such a pain as well as some other features that dont always work. Im about ready to take it back, thats how frustrated we are with it. First time buying anything but Ford or Chevy products the past 45 years, that wont happen again.

I dont think I will purchased car Subaru again after I had a bad experience with Subaru located in Troy, MI. They had an advertisement said that if you had a test drive at their location, you earned $50 gift card, no purchased necessary. So I and my husband decided to go to have a try with this brand name at their location instead the dealership on Hall Rd. We went there, did a test drive, even purchased their car. After 1 hour, I asked them about the $50 gift card. They said they would mail it to my house. It has been 2 months now after I made the purchase, I received nothing. I called the salesman, emailed him, left voicemail, nothing, no response. I called his manager and left a voicemail, no response either. I think we did purchase the car, they dont care about what they promised and their customer anymore. I should never trust them. Worst service ever. Never come back.

NOTE: I do NOT work for Subaru, nor have I ever or have ever known anyone who has on a personal basis. I own a 2015 Forster 2.5L Base Model that i have already logged 18,000 miles on! I have experienced the oil burn issue everyone is complaining about, BUT since I have a formal education in mechanics I did some research before jumping to an assumption based on internet complaints and so called rude dealerships.These cars and many, many, many other brands are having similar issues due to having to run these new high MPG rated synthetic oils in the motors. The EPA has been pushing the use of it on manufactures in order to get the MPG ratings up and is pushing for development of 0w5 oil (that will burn like crazy). This oil is almost like water and gets past the low tension piston rings that are being used to also reduce friction and increase mileage. This is why it is called oil consumption and not oil burning. Oil burning is usually referred to as leak from the valve guide seals into the combustion chamber, oil consumption is oil getting past the piston rings and is actually pretty normal for any motor because if the oil did not work its way around the rings they would not get lubricated and would cause engine failure.Keep this very important thing in mind, new cars call for service every 6,000+ miles, as opposed to the old standards of 3,000 miles. Every vehicle I have ever owned that I pushed over 4,000 miles between services has been down a half to full quart of oil by the time I changed it. Motors by nature consume oil, there is NO way around it. Pushing the service intervals further apart has only exposed this to uneducated consumers.The mistake that Subaru made was setting the oil level sensor too sensitive and premature, they have updated the ECM programing now to fix this. My light comes on at about 6,000 miles and I am about 3/4 of quart low. This is totally acceptable and expected. My 2003 Chevy truck was always a quart low by the suggested service intervals, yet the light NEVER came on.I hope this helps those of concerned with this and please pass on this info to anyone concerned about the same thing in their car, no matter what brand it is. And please, always remember that Service staff at dealerships are having to deal with sometimes 100+ people per day all upset about their vehicle having an issue. Give them a little lead way before you jump on them, kindness will always get you further with customer service staff.Have a nice day!

I have been denied for a warranty work for a Certified-Pre-Owned car that I own which only has 18,000 miles. The car has been broken down in the middle of the highway, and vehicle has not been starting since then. The vehicle has been towed to the nearest local shop and it has been there for roughly 4 weeks now (since 09/09/16). The local dealer (Subaru of Tacoma) has informed me that vehicle has experience “engine seizure” meaning that engine has failed operating due to lack of oil in the engine. I have given them all of the proof of the maintenance record, and they sent it to the Subaru of America to get approval for warranty work. I have waited patiently for 3 weeks for dealer to get back to me, but they have not been very communicative with me. So, recently I have decided to call Subaru of America myself to figure out whether or not they have received the proof of the maintenance record to proceed with the process.They have told me that, they have received the file, and told me that they have decided to not provide with warranty work due to “lack of maintenance”. They have stated that, it is my fault for not regularly changing the engine oil, which it has been done every 6,000 miles or 6-month according to the owners manual. In the manual, the Powertrain Limited warranty is 60,000 miles/5 years and I was dumbfounded to hear that they won’t do it since it is my fault for lack of maintenance. This is not only an engine problem, but also a safety hazardous concern. When my vehicle stopped in the middle of the highway in I-5 state highway intersection, I was scared to death as I was afraid someone might rear-end me real hard. I could have been seriously injured or even cause death on that day. When I called 911 for help, I waited in my car with the emergency signal on for 35-40 minute hoping nobody would hit me from the back.I can’t understand how there wasn’t a single indication that indicated the driver how low the engine oil is there in the motor. Not a single gauge popped up alerting the driver that there is low or no engine oil. No check engine light, No low oil light, no Nothing. It just stopped in the middle of the highway endangering my lives and the other. I have 2015 WRX STI, and I had this vehicle for 4 months till this problem has occurred. I have bought this vehicle thinking that the Subaru is reliable, durable and worthy brand that customer can trust and drive without stresses. However, now I’m faced with need of new engine replacement to the vehicle which would cost more than $17,000.Im wanting to approach this problem thoughtfully as possible and legal way to receive fair service that is promised in the owner’s manual. I’m writing my story down here hoping to get a help, and to collect information on if anyone else is experiencing same problem as I’m. Feel free to send me a email on my case. Thank you for reading.

I have a 2-year-old Subaru diesel Outback and the clutch failed with less than 30,000 km on the odometer. Subaru have refused to take any responsibility under the warranty, saying that it is due to just wear and tear. I have been driving manual vehicles for 45 years and have never had an issue with a clutch but I have been told by the company that my driving skills are the issue. What a cop-out!! This is my first and last Subaru.

My spouse and I recently purchased a brand new 2013 Subaru WRX STI. Before signing our agreement, we stated that we could see an orange peel look in the factory paint. The salesman and sales manager stated that they would have it cut and buffed, which should remove the orange peel look (my spouse nor myself do not have experience with auto body paint, so we reluctantly decided to sign the papers being as it was a brand new car and we figured that the cut/buff process would really remove the orange peel factory defect look). They cut and buffed it and it will not remove the orange peel, so we decided to take it to a reputable auto body company in the area we live in. Once we spoke with him, he stated that to totally fix this factory paint defect, the car would need to be pulled completely apart and totally repainted. That comes in at around $6,000! We just spent $40K. We cannot afford to put another $6K into the car. So we contacted Subaru.com and they sent a rep out to look at the paint. The rep stated that there is not a problem with the paint! Not only can the salesman see the orange peel as well as other workers, my friends, etc., but the Subaru rep doesnt come on! They also stated that they would not take any opinion from any auto body place besides the one they use. That in itself seems fishy. If they say nothing is wrong with the paint, why wont they get a few other opinions? They are just trying to cover their rear ends and not make right. If you read online about the orange peel effect on auto body paint, it clearly states that its caused from improper application of paint - whether it dried too fast, they didnt apply it correctly or the paint itself has a defect. We have owned over 20 cars in the past 12 years and have never had a car with orange peel looking paint. We have never owned a Subaru and this will certainly be the last! The factory is cutting corners to make more cash and get over on the consumer since most people dont notice this issue unless you really look at your car. We have been up and down with the Subaru dealership and have contacted the owner to see if he will make right on the fixing of the paint. We are awaiting the answer from him. I can only hope that he will make right on it. We love the car otherwise and shouldnt have to live with something that looks so bad! My husband just received a phone call stating that we are not allowed back at the dealership and to not contact them any longer! Not only did we already prepay for service up to $45K, but we also were told that we are given free car washes for the life of the car! This is ridiculous! I will never purchase a Subaru again!

Ive had my 2015 Forester for a year now. There are some things I like and some I really dont like. I have put 20,000 miles on the car and havent had any mechanical problems. It drives and handles comfortably, and did well with snow and ice last winter. However there are a number of small irritants. One of my biggest issues is the upholstery. I try to be careful, but it is already seriously stained and starting to show obvious wear. No other vehicle has ever shown wear like this. The panels on the doors look dirty and wont come clean. My dog stepped one time on the padded cover of the storage box between the front seats. He left several permanent dents and the plastic coating tore. Hes ridden in several other vehicles without anything like this happening. Also the finish on the steering wheel where I grip has worn off. I also find the headrests to be remarkably uncomfortable, and its not really possible to sleep in the seat. The worst problem is that when the air is dry, as it usually is in eastern Oregon, I cant get out of the car without getting a static electric shock, just strong enough to be mildly painful. Every single time. I try to slap the door as I get out to prevent it from hurting, but I sometimes forget. This happens occasionally in other vehicles, but rarely. As minor as this seems, its annoying enough that it may prevent me from owning another Subaru. Another thing that probably shouldnt matter is the mileage indicator. I really like this except for the fact that it always shows me getting 1.5 to 2.5 miles more per gallon than I really am. I find this extremely irritating. I also hate the fuel gauge, which is a line of small gray squares which are difficult for me to see. Also the speedometer is smaller than I like, with markings close together and the 5s not indicated. Also, the windshield has cracked all the way across even though I never noticed it being hit by anything, and there is no rock ding. I resent that Subaru did not give me the option of deciding if I wanted a fancy anti-theft system that requires a very expensive key and, if you try to use a duplicate, will cause the computer to crash and cost several hundred dollars to repair. I am cynical enough to think that this was not done for my benefit. I would be perfectly happy with an old unchipped key that costs $2 to duplicate. I also dont like that only one door on the car can be opened with the key and that if I use the spare key to unlock the door the alarm goes off. Every single time. There is supposed to be a way to prevent that but it doesnt work. I also have issues with the mileage. If I drive on the level at about 45 mph, I can get as high as 30 miles to the gallon. But if I get on the freeway and drive 65 mph to Portland and back I wont get over 25 and have gotten as low as 19. The sticker claimed 29 highway. Also, though I live in a town with no more than 10 stoplights, if I do any driving around town my mileage drops like a rock. Also if I go up even a moderate hill. Finally, the clock and temperature gauge are not consistently accurate, the speakers vibrate unpleasantly if you turn the bass up, and the cup holder has broken for no apparent reason.

Two accidents with 2016 Forester. No. 1. While sitting in my car at a drive in restaurant in park position, my car suddenly moved backwards across the parking lot before hitting another vehicle. Several diners saw this happen. Police were called and wrote a report. I got no ticket. I contacted McGovern Subaru and told them what happened, They said that they would call the Subaru headquarters. A few days later, I was told that they had never hear of this. The dealership never contacted me again. No. 2 June 16 2018: With the keys in my hand, ready to get out of the car, it suddenly started moving forward as if driven by its battery. Before I could do anything, it went through my fence, knocked over two full 100 gallon propane gas cause one to spewing to spewing it in the air and hit my screen house, destroying it. Estimated damage: $13,000. There is a witness to this. The fire and police departments were on the scene in minutes and traffic was routed to other streets. I immediately reported this to McGovern Subaru. It took five days wrangling between the towing company and the dealership before it was delivered. Two weeks later no work has been done. Excuse: Waiting for an expert from Subaru using a computer to analyze the problem.

I have a 2008 Subaru Outback and my visors keep breaking. I have already replaced one visor which needs to be replaced again in less than two years. And now my driver side visor is broken as well. These visors create a driving hazard and should be recalled. The visors are poorly made and keep breaking. The visors break and drop down at inopportune times, such as while driving, posing a safety hazard. To add insult to injury, the replacement costs are over $100.00 each, more if you happen to wreck. These visors create a driving hazard and should be recalled.

I have a 2014 Subaru Outback that I bought new. Until now, I loved my car. A few weeks ago, I noticed it having difficulty starting. This happens both when I use the key to start it and when I use my auto start. When it began, it wasnt cold out (I live in Minnesota). It was almost 50 degrees. The car would take longer to start and keep turning over before firing up. Other people even noticed it. I took it in for service and they tried doing a computer reset and told me that should do it. It didnt work, so I took it back.Meanwhile, I had done some research and found that some Subarus can start doing hard starts, which is exactly what this seemed to be. Unfortunately, the dealership I took it to did not take me seriously and tried to tell me that it was normal for my car to start that way in the cold weather (by this time it was in the teens outside for temps). They were unwilling to see it as an engine issue and told me that all cars do this, which was completely ridiculous. Prior to bringing it in, it almost would not start one night and I thought I might have to call a tow truck. If this is what my car is going to do at 3 years old, it needs to go. A Subaru dealership is telling me this is normal for the car and it cannot be fixed, and apparently it isnt that uncommon for this car. I need a reliable vehicle. I plan to get rid of it and get a vehicle I can trust to start. Its disappointing because I really liked this car.

I received yet another recall letter on my 2006 Subaru Forester from Subaru dated 11/11, this one for the front lower control arm. The letter said to contact the dealer immediately as it could cause a crash. I am told that the earliest date that the Subaru dealer in our area can deal with it is at the end of April, 2012 because the parts that need to be replaced are back-ordered. If this was the only time this happened I would not be so upset, but I keep getting similar notices along with malfunctions such as the steering column which stopped working, computer malfunction and rusted wheels that happen every few months, and which are very expensive to have repaired.

We purchase a brand new Subaru Forester in 2009 and the transmission went at just above 60,000 miles and just over 5 years -- warranty expired barely. We took it to Maple Hill Auto Group in Kalamazoo where they replaced the transmission. All the maintenance records were submitted to the warranty group at Maple Hill. All the preventative maintenance was completed by a reputable company who does a thorough job. We received backlash that some of the work was not completed at a Subaru dealer. The bill for the transmission was greater than $5,000 dollars. Maple Hill did not provide a vehicle and took 3 weeks to replace the transmission. When it was finally replaced, I paid for the vehicle and drove off. After 1 mile the vehicle would go over 25 MPH. I returned and told that they must have received a defective transmission from Subaru. I waited another week and 1/2 to finally get a transmission that cost over 5K. No vehicle to get through the time period and no assistance from the Warranty Group. We will never purchase a Subaru again. We have receive feedback from consumers who own GM products. They provide 100K warranties and they help assist with issues that arise just after the warranty expires. Do not purchase a Subaru. They do back their vehicle the way they should and expect you to overpay for service on their vehicles. They do not value customer satisfaction. They view problems with the vehicle as an avenue to gain profitability.

Ive read all the rave reviews about Subaru’s reliability so I purchased a used Outback about 2 years ago. About 3 months into having it the motor blows all its coolant out at a stop light leaving me stranded. Get it home, fix the head gasket and its good for about another year and it overheats with lots of oil in the coolant tank - this time Im way out in the woods. This time instead of fixing the head gasket I buy one of those from Japan 50k motors and put it in and it immediately overheats so waste more time yanking it back out and the shop I got it from fixes it and I have to spend more time putting it back in. With the new motor in the tranny now starts puking oil out of the rear main seal so I get a rebuilt one because its cheaper than fixing the old one. Then the radiator starts leaking. The abs toner ring breaks which forced me to do wheel bearings, and the cv boots had all split. Ive been trying to sell this car for a while now but things keep going wrong. Right now the cam seals are leaking on the exhaust, so no one wants to buy it. Ive spent more money fixing it than on the car itself and has spent equal time broke than running. These things sell so cheap used Im at a huge loss. Dont buy a Subaru!!

Ive taken excellent care of my Subaru, put all 100k miles on it myself, regularly had it maintained at Subaru of Plano and did any and all maintenance work they recommended. I trusted them completely. Month ago I took it in, agreed to all fluids being replaced. $900 later I drove out, barely got out of the lot before realizing a terrible noise (thought it was a motorcycle in next lane!). Turned around to take it back to dealer, heard a terrible grinding noise. Had a mechanic at dealership ride w/ me who acknowledged the howling sound & grinding, said hed fix it. Brought it back & said Austin (another mechanic) forgot to top off the oil. I left, realized the howling sound was better but still there, returned, had Service Manager ride w/ me, he acknowledged the problem, put me in a loaner car & said theyd fix it.When I was told it was ready (a week later) I was shocked to find the noise remains. Subaru of Plano NOW claims they cant hear anything, they will not be repairing it. Ive learned from 2 other mechanics that the Differential was damaged due to the low oil level they caused. I will never buy another one. Trying to find some recourse for what has shortened the life of my car and altered any resale value.

Both me & my wife have Subarus. Given what Ive found out I probably wont be buying another one ever. My wifes 2002 outback is leaking oil & coolant now. She has about 120k miles on it. Cost to fix at a non-Subaru shop $2300-$2500.00. This is total BS as far as Im concerned. All the hype with these cars and it has been a KNOWN problem by Subaru. No recalls or fixes it would appear either. So far my 2005 isnt a problem. Only 60k miles also. Our regular mechanic is an ex-Subaru service manager. He said I can expect another $2300+ bill for the 2005 as well. If I had known about the problem I certainly wouldnt have bought my 2005. From the other reviews and complaints about the newer Subarus here, its definite that I wont buy another Subaru. Another mechanic has just recently told me about this as well.

Purchased a 2014 Subaru Forester because of Subarus good reputation -- much to my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. Also, the Bluetooth does NOT work and has not worked properly since the beginning of time. Very dissatisfied and will NOT purchase from Subaru again. BUYER BEWARE!

My 2013 Subaru Outback needs the transmission replace at Subarus expense. All Im getting is comments that because there are so many vehicles with this problem they do not have enough transmissions to fix the problem. At first we were told it would be 7-10 days for the necessary parts. Then we were told it would be 4-5 weeks. We have surpassed that time frame with no idea when my car will be fixed. I am not able to use it as I need. This is totally unacceptable. Pressure from various agencies needs to happen now.

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

I own a 2013 Impreza with 35k miles on it. I have been into my local dealership twice regarding my oil light coming on too soon. I went through an oil consumption test once and the first 1200 miles, it was fine, so the dealership said to let it go and if the light comes on again to bring it in. It came on 3200 miles into the oil change interval (dealer recommends 5500 mi, Subaru recommends 7500 mi). It was 3/4 of a quart low. I asked what can I do about this knowing very well that this is an issue with this car. I was told to contact Subaru, which I did.A week goes by and I dont hear anything other than I will call you on a certain date, which they did not. I called them and was told that they will not do anything until it burns 1/3rd of a quart of oil every 1200 miles. And even then, I would have to pay for an engine tear down to diagnose the problem regardless if it is still under warranty or not. I realize that the fix is expensive, but they built a faulty product and need to stand behind it and I shouldnt have to pay anything out of pocket when they know very well what the issue is. Never again will I buy a Subaru.

I bought a new 2019 Subaru Impreza Sport. In the 5 months of ownership I have had to replace the windshield twice already and now I have to replace it again. Subaru has the worst windshield in cars. Subaru has lost a loyal customer because they cannot install a decent windshield in their cars. I will never buy another Subaru ever. I will buy either Toyota or Honda from now on.

The car chargers are faulty. They keep blowing up now twice in few months. Every time I have to waste a whole day to fix them. They keep trying to convince me that the problem is with my adaptor but thats not true. I have used the same adaptor for 10 years with my last Toyota with no problems. Needs to be fixed permanently. What an annoyance.

Our 2014 Subaru Outback (purchased new) has an intermittent stall problem that lasts for several seconds at low speeds when trying to accelerate into traffic. It has caused 2 near collisions and my wife will no longer ride in the car because of it. This issue has been discussed with the dealer several times and were told by the Service Manager that it is a common complaint and an engineering defect in the CVT transmission and that his 2013 Legacy has the same problem. The factory Zone rep. drove the car briefly and said it drove normal and that they were not going to work on it but would give us an allowance on a 2015 model. This car drives normal 99.9% of the time because this only happens in slow in town driving of which we do very little but when it fails it could be catastrophic. We are in our seventies and purchased this car new because it has all the hi-tech safety devices on it such as Eyesight collision avoidance but this is of no use if we are t-boned in heavy traffic. Since when is an engineering defect in a drive train normal?! We left the car with instructions that they could drive it home or wherever until such time that the problem occurred (and gave them a list of the perimeters that seemed to cause the problem to manifest itself) then they should fix it under the new car warranty but they told us that it was just going to sit there until we pick it up as they are not going to do anything with it. We also asked if they would buy it back if they are refusing to repair it and they of course declined that also. This indicates to us that they dont want it either. We will probably be forced to dump it at a big loss. ANYONE ELSE HAVE THIS PROBLEM?

I have been a loyal Subaru owner over the years. As with other manufacturers being someone who has run a service center as well as being able to perform the task of replacing head gaskets and I cant understand why there hasnt been either a recall or class action lawsuit. I have never seen a Subaru that has not needed head gaskets. I currently drive a 2005 outback with 233000 miles, head gaskets have been done twice with machine shop labor performed every time. These cars are designed to fail. A lot has to do with battery location. Everyone has seen the bottle of special coolant conditioner at the dealer, why the need for it? And heres the simplest explanation, small amounts of electricity pass thru engine parts which reacts with the coolant and the metal in the head gaskets. Its a chemical reaction, over time it eats thru the gasket. Aluminum and steel do not mix as well. Corrosion develops so as you see by design it is set for failure which in 90 percent of cases the customer pays and you all know the cost - anywhere from 3200.00 to 4800.00. Now my car is at the dealer for a brake recall which failed while I was driving and lost brakes so I decide let me look around for another Subaru at some of the dealers. I only looked at cars between 85,000 miles to 110,000 miles, the ten I looked were a mix of Outbacks and Foresters, all had blown head gaskets all of them. So this car in my opinion and Im sure the opinion of many that this car is designed to fail so the dealer can make money and the fact Ive done over a thousand head gaskets in my career is disturbing. And they are all usually outta warranty so when it goes at 85000 your forced with a choice to either spend money on the motor which will blow the gasket again or trade in and get another. But also be mindful on that second head gasket job. The aluminum that the block was made of was so porous the threads came out with the head bolts so I redesigned the motor where the block has studs and you slide the heads on and use grade 8 nuts to complete torque specs. I shared the design with Subaru, not interested at all. So in a nutshell I did head gaskets at 87000 miles and 156000 miles. When I did the redesign it now has 233000 which by my math and experience Im either gonna be due for a head gasket job soon or my redesign has worked with relocation of the battery. Enjoy the photos, this is what had to be done to avoid buying a 5000 dollar used motor that more than likely needed head gaskets. I think Subaru owes it to its customers to design a quality engine. Youre making cars that stop themselves and tell when youre drifting in your lane but cant use better grade metal for the engine or relocate a battery.

I drive 2017 Legacy, leased. Three times I have had blowouts in 5 months. Car only has 4000 miles on it and I drive it only locally. Not at high speeds. The first flat they said I must have hit a pothole. I didnt remember any. The second one I pulled up to a curb in front of a friends house, hit the curb lightly and blew the tire. The third one I was on my own block and went to turn right. Hit the curb barely moving and tire blew. I havent had a flat forget a blown tire in 30 years. I cant believe it is me. That last one I looked at tire and it was the sidewall that had a 6 inch hole in it. How does that happen going 2 miles an hour. 3 tires in 6 months. Something is going on!

I have owned a 2014 Outback since 12/2013. I am the only owner and have kept the car meticulously maintained. It is really a nice ride and handles well. Two weeks ago I had a “rumble”. I thought it was a tire but tires were fine. I called a tow truck and had it taken to my local mechanic, a Subaru trained mechanic. Turns out that the VALVE SPRING BROKE!! Damaging the rocker arm and camshaft. $2455 and two weeks later I have the car back. Subaru of America will do ABSOLUTELY nothing for me. I have 124,800 miles on the car and planned on driving it for quite a while longer. This damage happened due to no fault of mine. There is a defect in the 2014 Outback engine.

I purchased my 2008 Subaru Legacy in 2016 and absolutely love the car. I have never had a better car but when the airbag recall took effect thats when I found out the recall on the dashboard for melting and causing the reaction of not being able to see when the sun was shining on it. So when I called to get the dash done under the warranty they would not honor it. I just recommend when you do buy a Subaru make sure to actively check for recalls because on the airbag recall I have received over 100 notices but none for the dash. Thanks.

Bought the car 1 month ago, already in the shop with check engine and electrical issues. Hope this isn’t a lemon but I bet it is. No better way to spend your Saturday day off than at the service dept in Glendale, CA.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

There’s so many to choose from but our Forester has truly been exceptional! The safety features are phenomenal, the price was the best option, the ride is smooth, and the company treats you like family.

I purchased my first new car in July 2014. I test drove a lot of cars and the Subaru drove the best so I purchased a 2014 Outback. My last two vehicles, I purchased used Toyotas with low mileage and paid them off. I still own and love my Tacoma. I took the Outback to California from New Mexico. I visited friends and drove Highway 1. I was enjoying my road trip and after 3,000 miles, the oil light came on. I immediately pulled over and checked the oil and it was low. I put a quart in, the light went off, and I headed for home. I called the salesman that sold me the car and asked if there is a break-in period I did not know about. The salesman told me the car should not use that much oil and to bring it in for an oil test of 1,200 miles. I did so. At 1,200 miles, I called the dealer and was told nothing was open for two weeks. I took the car to another dealer in town and was told they had to start their own oil test after I was told on the phone by the other dealer the consumption test could be completed by any Subaru dealer. I start a new oil test with this specific dealership. I park the new car and drive my Tacoma to work. During Christmas, I took the Outback to Texas on a road trip. I drove the car 12 hours to and from my destination. Plus a week of all over the state, a few hours here and there. On my return trip, the oil light came on again. I put a quart in, the light went off. I called the same dealer and took the car back. I far exceeded my 1,200-mile limit and the girl checking me in scolded me for putting oil in and said I would have to start a new test. This made me angry and I started to get curious about the runaround. I lose my temper and tell the dealership if they dont fix the problem, they can have the car and Ill stop paying for it. I did not purchase a new car to keep spare quarts of oil in the back. I call for the service manager and he tells me we should have done better. He did not have an attitude like the girl at the counter. He told me Subaru will not do anything unless I complete the oil consumption test to their specs. He told me the manual states that the Outback uses a quart every 1,200 miles. I started thinking about that one. If the 2.5L engine holds 5.1 quarts, uses a quart every 1,200 miles with recommended oil change is at 7,000 miles, I am negative oil at oil change time. Again, this does not make sense.I go online and Google it. The first page is full of Subaru oil consumption articles. I had no idea that my problem is a universal problem and that a lawsuit was filed against Subaru for oil consumption and defective rings. Now I understand the runaround. An article in Motor Trend states Subaru dealers are telling owners that the oil consumption issue is normal and that normal usage is 1 quart every 1,200 miles. But with a new vehicle, this kind of oil consumption is definitely not normal. Owners who are experiencing excessive oil usage can take their Forester, Outback, Legacy, XV Crosstrek, and Impreza models in and ask their Subaru dealer for a consumption test. They will then change the oil free of cost, and ask you to come back in 1,200 miles. If the oil usage is over their acceptable specifications, they could replace the piston rings. The Outback performs beautifully. I purchased the base model 6-speed standard. The Outback is roomy and pleasure to drive. Unfortunately, I now have to convince the dealership to fix the problem. I did not purchase a new car thinking the rings would be defective and the engine must be rebuilt. The car consumed oil on long trips with the cruise control set at 73 to 83 mph driving for 12 to 14 hours straight.I will not take a trip like that for another six months. I will park the car and wait for the next road trip. I also want to make note that on my first road trip, the Outback got up to 28 miles per gallon on the highway. After the first oil light incident, the car gets 23 miles per gallon at best. I am very upset with Subaru. I will be paying for this car for the next five years. I will be driving my trusty Toyota Tacoma 2.7L 4-cylinder with 179 thousand miles on it. The Toyota is not as comfortable and does not have all the bells and whistles but has never used oil and gets 26 mpg. My first new car at 46 years old and I made the wrong choice. The hassle with the dealership, I wish I could give the car back and spend my money on a Toyota.

Subaru advertises free map updates. However in Canada you have to try and download from a website as the vehicle option is disabled. So the map downloader has glitches and the customer service has no clue. If you go to the dealer he will charge you labour but does not have a clue as well.

Have 2016 Subaru Outback with serious electrical problems. Steering lockout prevents car from starting. We Have extended warranty. Dealership found and identified several codes indicating the sporadic occurrences. Bob Baker Subaru Carlsbad CA refused to fix the problem, and stated we would have to bring the car in while it was experiencing the problem which would be almost impossible. The reason given was itemizing and comparing the risk to a potential flat tire and how much money the repair would cost them. So much for extended warranties.

My 2005 Outback was taken to the local Subaru dealer - St. J Subaru in St. Johnsbury, Vermont for the brake line recall inspection. We waited 1 week for the appointment and were told following their inspection of the brake lines that our car - of the 600 or so that they had inspected for this recall - was the first to fail. They then said that they had no part in stock to fix it with. There was only one part in the country but they would try to get it. 2 days later. I stopped in to check on progress and was told they did get the one part in the whole country, but they probably wouldnt be able to fix the car for up to 3 weeks because they were booked up. So the car sits in their lot while we wait for them to get around to fixing it. Is it usual and customary for Subaru dealers to treat recalls like this?

2015 Keyless Legacy Outbacks electric shuts down, no recourse - Several months ago a purchased a new Subaru Outback from Herb Gordon Subaru. First, I truly did not understand what keyless technology meant in practice. When I got it home the trunk lift would only lift halfway. I took it back. They fixed it. It broke again. It later fixed itself. But, one day I moved the car in the driveway and forgot to put it in park. Apparently my husband opened it to put something in. When I came out I could not get it in park and it would not start. It was in total lockdown as if the electric system had totally shut down. I sat with the unreadable instruction book and figured out how to manually get it in park but no luck on starting. My neighbor, an engineer, tried, no luck. Finally after several hours called roadside assistance and they jumped it and all was fine. Friday my husband moved it again in the driveway and forgot to put it in park. Same thing. I got it into park but then nothing would work. It was a Friday so called dealership service.The guy talked me through a few things but said that he thought it was a bigger problem and I should bring it in (a two hour drive). Roadside assistance sent the fax to the wrong place and 3 hours and many phone calls later roadside assistance showed up but this time it would not jump and we arranged for him to come back the next day, Saturday, and tow it to the nearest dealership which is in Waldorf Maryland and hour from my house. I spoke with the woman on the phone, she took the information, but no one has called back as promised I assume because it is the weekend. So I will begin Monday. But this is what I want to say. I hate this car. I love everything but this shut down thing and I dont trust that it will ever be fixed and I think it is an outrage that I buy a brand new car and it does something like this and no one even gets in touch with me.This is my third Subaru and I have loved them in the past BUT the last one had a minor electrical problem (it was an odd year, 2006, in which they tried to combine the heating controls with the radio and you can imagine the result) but it was not like getting stuck for 3 days luckily at home. I feel helpless to do anything but to go onto every consumer website I can find and tell my long sad story. I am giving the car the worst rating possible because it flunked the reliability test so all other things make no difference.

Best car Ive ever owned. Great in snow, very comfortable, reliable. Couldnt ask for a more well-made vehicle. Even better than my old VW which I adored and drove into the ground!!

Subaru - love the car, hate the company! This is just the latest issue I had to deal with on my wifes 2014 Outback Limited with the special appearance package, a car that stickers for close to $37,000. In hindsight, I should have bought a Lexus NX for that price! I have had countless issues with stupid things in this car. The AC broke and the first time they fixed the car, they pulled a part off another car on the sales lot (really?). Every wheel molding installed by the factory fell off. The rear storage plastic covers all fell apart. I have had multiple sensor issues including the one described below. The list goes on. And the closest dealer is an hour away so if they never take your word for anything and they never stock parts in house, so every fix requires a minimum of 4 trips. My last experience was actually four trips to a dealer 2 hours away.In fact, I was right the whole time every time and in this last experience, dealer tested the issue using a tire pressure gauge, one who he admitted was faulty. A simple, cheap TPMS troubleshooting tool would have avoided everything listed below. Why? Because one of the sensor batteries was low, but they were incompetent in finding it. Perhaps this email sent to the dealer says it all:Just as an FYI... I just responded to the Subaru of North America survey with the following statement: Dot was the WORST representative you can hire to help your customers. She is adamant about protecting Subarus resources than solving a customers safety issue, regardless of policy. If leaving your customers high and dry with a valid safety issue that causes frequent distractions to whether my wife is low on gas, TPMS, etc. is UNACCEPTABLE!! I had to sneak around DOT in order to get to a manager of the team who is now at least providing the resource of time towards my issue.I DEEPLY fear my issue will not be resolved, despite my photographic proof of the issue that is FALSELY causing safety alerts during my wifes driving of the vehicle. I explained this inexcusable behavior by Subaru has now put my future trust in Subaru in serious jeopardy. This is my second Subaru, my first being a Saab 9-2x, which makes this car my first with Subaru directly. With a car being allowed to travel on the roads with a serious safety issue is unquestionably irresponsible of your company. And Dot makes sure I do not get the help needed. She was yelling at me and a disgrace of your organization.REPLACE TPMS sensors immediately under warranty. I am at a loss at what else there is to do. This is the position I am now in. If there is any way we can escalate this within the Subaru executive organization, it would be greatly appreciated. I cannot fathom giving my wife her car back with this serious safety issue questioning her constantly whether or not her tires are safe based on the continued false TPMS sensors, only because you are unable to reproduce the issue, despite my three documented and photographed incidents SINCE leaving your service center on my last two visits. Despite the policy, I am seeking replacements of the TPMS sensors to give my wife the safety and security she needs as safety is our number one concern when purchasing a vehicle.Whatever we need to do, please lets continue to push for escalation wherever possible. Subaru has a responsibility to stand behind the safety of their vehicles under warranty. While my wifes car is in your dealership service center right now for the third time in three consecutive weeks, you have the opportunity to make this right. You have the proof it happened three times after leaving your dealership, that is all that should be required for replication of the issue.

We purchased a used 2011 Outback with 175K miles from a private party. Higher mileage for sure, but at a decent price and we needed an AWD vehicle. We were told how great Subarus were, especially for snow. After a few months the car started sputtering from a stop, and multiple warning lights would come on... Blinking A/T temp light (even though it wasnt driven far enough, or hard enough to overheat), cruise control, & brake lights, and the CEL would stay on!!After some research I came to the realization that this seems to be a problem with Subaru CVTs. So much so that Subaru extended the warranty on them, but did not do a recall. Great for buyers that fell within the time/mileage limit, not so much for everyone else that have these issues later on. The transmission shop is trying to find a solution that is (relatively) inexpensive. Because the price for a new, or rebuilt CVT is around $7,500, getting transmission issues on anything but a newer model (which would still be under warranty) would mean the car is basically a throwaway unless you want to buy a transmission that cost as much as the car is worth.

00 Outback wagon keeps on keepin on. Just flipped 220k and recently completed the dreaded head gasket job on this beast. Both drivers side cylinders were venting into the coolant and I took on this task very soon after diagnosing the blown head gasket. $300 and 40 hours later, mission accomplished...about $1,200 cheaper than having the dealership do it. This problem I anticipated and with this many miles, not a complaint. Things wear out...nuff said. I have two gripes, the first being the engine noise...the work I did had little impact on this embarrassing feature which is common on these cars. Second and biggest issue is the ho-hum mileage this car delivers... best Ive had was 25 mpg. Its just too heavy for the engine and the final drive ratio doesnt deliver what it should on the highway. Then again, this thing is a tank and considered a mid-sized car, pushing nearly 2 tons with a couple of passengers and a light load.

First, let me say that I have a 2010 Subaru Forester that I have had no problems with it. Bought it new and now has 71K on it. Because I had no problems with it, and I can put insane amounts of mileage on a car, I bought a hail damaged 2013 Subaru Forester Premium with about 16K on it, have driven on east coast, Alaska, Yukon, west coast, with no problems consistently getting 30+ mpg. This June, while in Yosemite and on my way to LA, the low oil pressure light started flickering at around 47K miles. Subaru said it was a bad oil pressure sensor. Changed to a new one and then in the middle of nowhere South Dakota, at 10:00 p.m. it came on. I then tried to go really slow in case there was something really wrong with my car. I went 35 mph on the highway until I got to Bismarck, ND, where I went straight to the Subaru dealer. My cousins live there, so if my car got stuck there, at least they were there.I got no sleep that night because I was so worried about my car and the fact that I had promised to drive my cousins kid who has Hodgkins lymphoma and a tumor on his heart and spine to the Mayo clinic in Rochester, MN for chemo twice to take the load off of family members for a couple of weeks. I was doubly upset about the low-pressure light coming on, especially since I had just replaced the switch. I am a single woman who is always out on the road alone. I only buy cars that are reliable, up until my 2010 Subaru, its been nothing but Hondas and Toyotas.I had an Oldsmobile Achieva once, and that was the biggest POS Ive ever owned, whoever designed the front brakes that needed changing like clockwork at 22K, the whole serpentine belt and having to support the engine and undoing the engine bolts should be credited for Oldsmobile going out of business. I work on my own cars, so I know the quality of oil, gear oil, brakes, etc. going on them. When people ** me, I know. This car may be the one mistake I have made. It remains to be seen if Subaru will make it right. If not, I will be the Poster Girl for the anti-Subaru campaign.Bismarck, ND has one Subaru dealer in town. They scanned my car and said no problem, ignore the light, and drive on. I dont know what else they did, but my mileage dropped from 30 mpg to 25.5 mpg on the way to Rochester, and 27 mpg on the way back. I changed the oil, new filter. Called the Bismarck dealership and asked why my mileage dropped, told me it was the gas. Called SOA, no help there either. Mileage was similar on second trip to Rochester, and the low-pressure light came on during the trip back from Rochester. I ignored it but checked the oil. 1/2 qt low. Called Bismarck dealership again, and got the ** about the gas again (because consumers are stupid, right?).As if I wasnt getting sketchy gas in some of the places I went in Alaska and in the boonies in Canada and my mileage didnt tank like this. On my way back to Denver (home) my mileage came up to 27.6, but my low oil pressure light would come on after about 10 hours and I could smell a faint burning smell. When the engine cooled off and started back up, light is off, goes on about 10 hours later. Went through Missouri on my way home, about 1200 miles, checked oil when I got home, at the low line on dipstick. I also had ordered the new part that Subaru said I need for the low oil level light. Its installed, along with the rubber cap. Guess that is to keep the light off, while my engine burns up... I am still in denial, but its becoming clearer and I think I have one of the bad engines that burns oil in large quantities. It remains to be seen if they will fix the engine. Im still under 60K.There is nothing worse than being on the road when your car is malfunctioning, especially when you are carrying sick cancer patients that cannot be exposed to excessive germs and environment. So, when I am reading about all the Subaru complaints, believe them. My strong advice is to avoid Subaru until they start putting quality cars back on the market. What I just went through is disgusting. Problems on the road. I am not happy and am wondering how much this is going to cost me and I have talked with enough idiots at dealerships and at SOA to believe that this ** will kill the Subaru name if they dont correct it.I have also warned my friends that were influenced by my love of Subarus (before this incident), Hondas, and Toyotas. They bought a 2015 Subaru Forester and a 2016 Honda Accord because of my cars. I have faith in the Honda, but NOT the Forester. I am also now telling everyone else I know to stay away from Subarus. Perhaps their success has made them greedy and uncaring. VW did the same thing, they lost market share. Make it right Subaru!!! I will be the Poster Child you dont want!!!

My cousin recently bought a car at the Brunswick Subaru Dealer. She got everything she wanted. The next day the dealer called back and said they accidentally sold the car to her at too low of a discount rate and they would like her to come back and resign a new purchase agreement $5000 higher than the original agree amount. I would love to see the contract in writing with highlighted areas where the said mistake was made and a full explanation of the numbers as to how it was a mistake along with the highlighted areas in the contract that give them the right to cancel the previous agreement for a new agreement. I also referred her to my attorney hoping he can find her a good consumer protection attorney.After complaining about the experience on Google reviews I received a response to contact the Sales Manager Mike **. I relayed the message to my cousin. You had the privilege of talking to Eli ** who was rude demanding that she return the car or re-sign a new purchase agreement. Personally this whole thing sounds shady to me. How do you mess up your own purchase agreement when spending half a day with the buyers only to let them take the car home and call two days later demanding more money for their own failure of properly reviewing their own agreement.Im not sure what will happen or if this will be resolved at the dealer. I just want people to be aware of this dealer in Northeast Ohio and the tactics being used. Maybe a word of advice to the dealer if they ever read this negative experiences. Get around much quicker and to the owner hire customer centric Sales Managers who are willing to own their mistakes and meet the customer half way instead of losing a customer for life and for the brand cause we definitely do not feel the love.

Subaru Outback 2016 - I am unable to change radio stations from the steering wheel when my screen is in Phone mode. In order to change the stations, I have to hit the Home button on the screen, thereby defeating the purpose of the steering wheel button. Has anyone else had that issue?

After driving a 2001 Forester we were so happy to get a newer version. We bought ours in February, it is a manual (2013 Forester) which we felt would only extend the life of a vehicle that has a reputation for a long life. Last week we got stranded, the clutch would not work, it would not go into gear. We had it towed to our mechanic who told us it was a common issue with manual Foresters where a part of the clutch breaks within the transmission and destroys the transmission. Subaru knows this is an issue because they have part that you can buy and install to prevent this from happening to the next clutch and transmission you put in your car. Wait, yes I said it... They have not FIXED THE ISSUE. They put a band aid on it and only AFTER you put a different transmission in.The Subaru is past the powertrain warranty of 3 years or 50,000 miles and we didnt want to pay $400 to get it towed an hour away at the nearest dealer so we had our mechanic fix it... Who by the way fixes TONS of Subarus. You would think Subaru would care about the little guy that helps them sell the reputation of their brand, the customer who shares the reputation of their brand, or THEIR BRAND! I called Subaru and they told me they would not talk to me, let me write a letter, review my situation, NOTHING because I didnt tow it to the dealer 45 minutes away when I didnt even know what was the issue. We cant do ANYTHING to help you is what I was told.I am thoroughly disgusted that they know they have an issue they dont fix and just keep taking our money. Instead of me telling everyone what a wonderful brand Subaru is, I will be telling them this story... You would think they would give me the money I paid for the used transmission just to shut me up and keep me as a customer.... But I guess they have enough customers and dont need me. Your loss Subaru.

I have a Forester, it’s a great car except for when the engine light and cruise control light goes on at the same time making the car difficult to drive. I have had this issue 6 times now from 2009-13 and each time I go to the dealership where I bought the car, they say the issue has been fixed but there are always added expenses such as my hose has a leak or etc. Obviously, if I had this issue 6 times, then issue hasnt been fixed. I have been told by the dealership this isnt an ISSUE and that the time lapse in between visits to the dealership are so far apart I shouldnt worry about.When I had this experience for the 6th time this week, I thought writing to company and saying, Hey, when are you guys going to figure this out? Its been five years and a lot of money and no one seems to be able to help me. So today I decided to do a little research. There is a whole site on topics about this issue going back to ’07 all the way up to my last entry… I am still researching. This issue is a big issue, Subaru. Wake up!

They charged me $84 for wiper blades! They changed the brake fluid in just the reservoir and nobody does that. For another $80, Ill go to another mechanic-parts store from now on.

Damage to our 2012 Subaru Legacy 3.6R Limited - When my wife was backing out of the garage, the transmission jerked and caused the vehicle to graze the workbench causing damage to the left front wheel well area. Though we took the vehicle back to the original dealership and they admitted several updates on the transmission needed to be done, Subaru of America feels this was strictly due to driver error and refuses to pay for the damages. There are many bugs on the computer from other consumers regarding transmission problems on this model as well as several others. But they will take no responsibility even though the repairs would be less than $550.00.

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

Comfortable seats, ample leg room, great visibility, sufficient power for my needs, ample interior space for passengers and storage, reasonable mileage, stability on the road, good range of color choices, could be a little quieter inside the cabin. Roof rack provides additional storage space.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.

Your site states that Subaru will respond within two days. Its been six weeks and Ive still received no communication from Subaru. I have recently purchased a new Outback, 2ltr diesel from a UK dealer. [1] Can the lock operation be simplified (all doors, reprogrammed). I dont need all the options. Frankly, theyre a PITA. [2] Also can anything be done to (improve) the tractor like gearbox operation. Ive own numerous new Japanese 4X4s and this has the worst gearbox ever. The dealer says this is normal..... Really?

Purchased my 2013 Subaru Outback in November of 2012. Had concerns about having to use synthetic oil (price being about double regular oil), but was told by the salesman that there was no worries because I only need to change oil every 7500. I have had 4 oil changes and every time in between changes the oil light comes on and I have to add oil. The dealership states that this is common and the nature of the beast. The dealership said I can bring the car in to the shop when the oil light comes on and they will add, but I will be charged. How can a car company get away with something like this? You are sold a car that you believe only needs oil change every 7500 miles but it can never make it that far without adding. I have a 2005 Kia Sorento that has over 270,000 miles on it and has never used a drop of oil (when I get my oil changed its always on full). Guess that tells me I should stick to another car company other than Subaru.

My wife told me our 2010 Outback was making strange noise coming from the engine and took it on a road trip to visit her mom and called to tell me that it got terrible gas mpg and that there were lights on the dash flashing--brake, cruise, and traction control lights. The code that was brought up was P0026 which is for a valve stuck. I took it to Puyallup Subaru, and they told me its because of low oil and that brand-new Subarus use a quart of oil every thousand miles. I check the oil before my wife left on her trip, and the oil level was fine. They cleared the computer, change the oil, and sent me down the road. I contacted a different dealer, and they are no way, very unhappy!

I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed. The car is in my name due to it being purchased when he was seventeen 2 years ago. Also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000. dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training close to home before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission. Outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand new vehicle even though Subaru would not even take the Outback as a trade in and told me to take it to pick in pull. With my son deploying he wont be home for a few years so a brand new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, Two not caring about rare circumstances like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave! The Subaru America Care Team obviously follow the corporate log book and do not look at each induvial situation. Their Branding definitely needs to be updated. They obviously dont love to Care the Military!

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

My son and I purchased a 2016 Forester. When I fill up the car will only take 11 to 12 gallons of gas, even being as low as 30 miles left. Then I fill it up. At first I would drive just away from the service station and it would go from 280 to 240. I took pictures, showed dealership. They said its normal. Then it started about April I would fill up and now put gas in. Clear everything. I can drive and gain miles in my tank. I told them numerous time not miles per gallon. If Im traveling I can fill up have 260 lets just say drive 20 mins I will have 300. I have never had any car ever do this. The Dealership here in Jacksonville are rude. The guys tell me its normal. Then I started having the tire sensor lights on. Nothing wrong with pressure. And once again told me I was lying because its not picking up on the Subaru starlink system. So again I take pictures. Now today no one in passenger side the light kept going off.The dealership I live in a lemon law state Im thankful but something is not right and dealership says its ok. All these complaints except for the seat issue has been numerous times addressed with Subaru Headquarters . My Starlink never said I needed a oil change. When I took the car in I waited. The car was checked in at 1230. I went out to talk on phone. My car was outside. It was 29 mins. When I asked did they rotate the tires and change the oil. They said yes even though on my ticket says they only checked air pressure. Then service manager Tom said Subaru only pays for 30 mins to rotate all tires and change oil. Please let me know if anyone has this issues.

I had a 5 year old Legacy Outback with just over 60k miles, very well maintained. The transmission broke down completely while I was on vacation and it took over a week to fix and cost $3k. Absolutely no help from Subaru on this, even though that year and model had a history of tranny problems. My wife also had catastrophic transmission problems with her Subaru. Needless to say, we got rid of the Subarus and have enjoyed total satisfaction with our Honda, Toyota, and Lexus vehicles. Beware the dreaded Subaru transmission!

I bought my new 2014 Subaru Crosstrek and it had steering and handling issues. Two trips to the dealer where I bought the car no troubles found. Feels like a new Crosstrek. Tried a different dealer service center. Test drive can not reproduce problem. At 11000 miles I had my local alignment shop check it and the alignment was out and one tire was not true. That tire is now on the back and can no longer be rotated. Top it all off, I find out dealer service centers are not required to have wheel alignment equipment by Subaru of America. This is my 3rd Subaru and the first 2 were great cars. This one feels cheap. Has rattles and the overall quality has gone way down in 10 years. The car sure doesnt feel planted like it has all wheel drive. Buyers, if youre looking at this car stay away from internet chat rooms forums because you will get nothing but sales people telling lies about how good their cars and the company are. Judging by the complaints here Im not the only person.

It was a broken #4 piston ringland at 1,987 miles. The warranty was initially denied but after much fighting, was reimbursed for engine replacement as a goodwill gesture because Id bought 6 new Subarus in 4 years.At just over 9000 miles (or 7000 on the new engine), #4 piston ringland broke. I drove it to the dealership running poorly but was staying on top of the oil situation as the first motor had chugged its oil. Months later, I had to have the car finally flat-bedded home and it looked like itd been driven within an inch of its life before having the engine dismantled, then all the parts careless thrown into the car, destroying things like my radiator and intercooler and even the seats. Many fasteners were missing because theyd been simply left under the hood. The oil pan and oil filter was smashed as if engine had been dropped from a decent height.I fought with them over it for nearly a year as the car sat engineless in my garage, then finally filed suit when I was able to get the dealership to give me copies of the work orders, which were nothing short of blatant lies.I have filed suit and rather than step up and explain to a judge and jury how theyre not at fault for the second ruined engine (and Im far from the only person whos had this failure), theyre just delaying things by challenging venue, then getting a continuance on their venue challenge.The 08 STi (and reportedly other years, but the failure numbers are staggeringly high for the 08) is very simply a product Subaru is selling knowing full well it doesnt meet merchantability requirements and theyre just getting by as cheaply as they can until the warranties expire on them. I was a loyal customer, buying a new one every year until the 08 destroyed itself after only 2 months of ownership then again before itd reached 2 years.To say Subaru and especially Subaru of America is unscrupulous is a whopper of an understatement. And, sadly, its also not an understatement to say that the 08 completely changed my life, for the worse. It brought an abrupt end to a hobby (driving school instructor) that was the catharsis that enabled me to be the successful president of a rapidly-growing dotcom.When you are so egregiously victimized and disrespected by a company, the effects are far-reaching. Please, do not buy any 08-11 STi as their failure rate as a percentage of units sold is astronomical. But aside from a few of us squeaky wheels (and I may get crushed further in seeking justice, but I have to try), theyll be able to simply sweep this horrific ripping off of their customers under the rug because of it being such a comparatively low-production car, it likely wont have the absolute failure *quantities* to get the attention of any agency who can force them to do right by their customers.

(Am not a car expert so forgive the terminology) In 2010 we leased brand new 2010 Subaru Forester and it sometimes would not start and had weird electrical issues. Gas tank meter would sometimes not register when I filled tank. Engine/oil and other lights would start flashing randomly--was not able to establish a pattern or pinpoint reason. Once I was not able to fill tank and gas station attendant pushed hard into gas tank opening and gas spilled out. Dealership supposedly fixed it--something with the sensor. But electrical issues continued to happen sporadically and dealer kept saying to bring it in when it happened--but of course it would never happen when I could bring it in. We returned that car thinking it was a lemon.In 2013 leased another 2014 Forester because we love how it performs in the snow and ice. Well, this one is also giving us problems right after the 3-year warranty mark. This past winter it didnt start in about 7 or more different occasions (lost count) leaving me stranded in the cold, sometimes alone or with kids. We are never, ever getting another Subaru--I dont care how well it performs in the snow.

I bought a brand new 2013 Subaru Crosstrek in April of 2013. The first week I owned the car the oil light came on. I took the car back to the dealership and they advised it is just a break-in period, and it is expected. I found it a little odd, because I previously owned a brand new Nissan Xterra for 9 years, and not once did the oil light come on, nor did I EVER have to add any oil. Also, my brother-in-law, who is a Toyota mechanic, just recently advised me that a brand new car should not burn any oil and they should have replaced the engine when the problem was first noticed. Anyway, my vehicle now has 79,000 miles on it and I have had to add 1 quart of oil every 1200 miles. There are no signs of oil leaks anywhere. I just took it to the dealership last week to find out why I am going through so much oil and they told me that there was no oil in my engine. The oil light didnt even come on. So, the dealership advised they would need to monitor the oil. They put fresh oil in and told me to call when I drove it 850-900 miles so they could get me in to take a look at it. I called at 850 miles and they told me they could not get me in for 4 days. Well, that will put me over the 1200 mile limit because they have to check the levels between 1000-1200 miles. I advised the very rude service rep, Chuck, of the situation and he advised if I go over 1200 miles that I will have to start over, which means I will have to pay another $73 for an oil change and that just so conveniently puts me over my extended warranty of 80,000. So, either way I am screwed. I will never ever as long as I live buy another Subaru. And Southern States Subaru in Raleigh, NC needs to seriously hire individuals with better telephone manners and customer service skills. He would not work with me in any way. They are the idiots that told me to call after I drove it 850 miles and now they wont even get me in. Everything about my Subaru experience has sucked! I will definitely go back to Nissan when I buy my next vehicle.

I used to be a loyal Subaru customer, but will never consider buying a Subaru again. After attempting to purchase my leased Subaru, Subaru Motor Finance could not confirm for over 3 weeks whether they ever received the check in the mail. I called for weeks, always being told that someone would get back in touch with me in 48 hours - no one ever called me back. I have spent over 4 hours on hold over the past weeks without any resolution.

Me and my 12 year old had a lady pull out in front of us in my 2012 Subaru Forester. We ended up hitting a telephone pole on the drivers side. Thank goodness but my side impact air bag did not deploy, I was slammed into the pole very hard and I was doing 20mph when I started down the hill, factor in the velocity of the slide on ice and snow and I was doing well over the 8mph needed to deploy the air bag. I hit hard enough to crumple the rocker sill inside the door and snap the bumper clips and flatten the front tire. We had seat belt bruises of course, my daughter hurt her knee on the door, I injured my arm and shoulder, and slammed my head violently. When I contacted Subaru about this, they did not seem overly concerned, Im still yelling at them about this. I dont know about anyone else but I feel this is a serious malfunction. Ive had other problems too, faulty seatbelts, engine running rough and smelling bad, brakes going bad, stalling, loss of power. And every time I take it back to the dealer, they say we cant do anything, the check engine light is not on. To say the least, this is the most frustrating thing Ive ever heard it makes me want to pull my hair out. I bought my Subaru because Ive owned 3 older ones like 80s and they were good old beaters ya know, so I figured Id buy a newer one. Mine only had 20,000 on it, like new. I wish Id never bought this car, what a mistake.Anyone else feel this way, these big companies always getting away with rooking us little guys? I even contacted a lawyer, he said good luck. Im like really? they almost killed me. I think Im going to try to take them on myself!!! Anyone else interested? If you are write to me **. Im so sick of these guys rooking everyone. You pay 30,000 for a car, it shouldnt be a piece of junk death trap that stalls and does hesitates when you step on it so you can get hit by people real nice. But ya know the check engine light isnt on so we cant fix it. Hey I have no brakes. Well the brakes look good to us we cant help you. Really??? God, such crap.

I paid 32,500 in 07 at 100,000 miles the head gaskets started leaking. Cost me 4,000 to get them fixed. Turns out that this is a common problem with Subaru. Never buying another one.

At 54,000 the original CVT transmission on my 2012 Subaru Impreza Limited failed. A Subaru reman CVT tranny was installed. After 8 days and 200 miles that replacement CVT tranny failed suddenly and with no warning. It is back at the Subaru dealership for its 3rd CVT transmission right now.

We bought a brand new 2009 Subaru Outback in OKC just before moving to Colorado. We had no big issues with it until the engine blew at 57,028m. There were no engine or oil warning lights. The dealer said they would not cover the engine because we did not have all of our maintenance records. It was around $7k for the new engine. Not happy. Now, two years and less than 38k miles later, the engine is failing again. After the nightmare of the first engine mess, we kept excellent oil change records. The dealer says the engine is outside of its one-year warranty, regardless of our records. I took this up with Subaru Corp who graciously have offered me a $1000 credit on the repairs (a goodwill gesture) and the dealership has reduced the total repair cost to only $3800. So I have to pay $2800 for another engine. Is this how Subaru stands behind its products? Am I expected to replace my engine every two years? Not to mention it took them almost two months to get back to me with their decision. Meanwhile, we havent been driving the car so as not to damage it further. A huge inconvenience. Needless to say, I will never buy Subaru again and they will be hearing from our attorneys. There is no way this is normal.

I used to think Subaru is a good and reliable brand name, but I change my mind now after the transmission failed after only 6 yrs on the road. The mileage is just around 98,000. Luckily that Subaru has extended the powertrain warranty that I dont have to pay a costly repair. This failure on CVT transmission should be a recall rather than giving out extended warranty. They said that the reason for this warranty extension is that it is not a safety concern!! Really??? What if my outback got stalled on a highway, would this cause an accident. For sure in my opinion. What if my car transmission failed just after the warranty expires?I own a 2011 Subaru Outback, by the way. I also own a 1998 Sienna van from Toyota. And the transmission is still fine. Toyota has put money in Subaru, I think they should reconsider their take. And luckily that last summer I bought a second hand Toyota RAV4 for my daughter instead of Subaru. I was looking for a used Subaru, but thank God I changed my mind for a Toyota. NEVER BUY A SUBARU AGAIN!!!

Clutch failure on 2015 wrx with 120 miles less than 24 hrs after. Dealership states it was owner inflicted since they gave pictures of this happening and it was from rally and review. The car would go into reverse but no other gear had it towed and will meet with Subaru tomorrow though they have stated that they will not honor warranty and we must pay for a new clutch. Will find out more tomorrow.

There is nowhere to buy a tire for the 2014 Subaru Forester. I contacted dealer, NTB. They both told me it is on back order, at least 3 weeks. What am I going to do for 3 weeks?

I bought a used Subaru Impreza 99 at a local used car dealership in Jax, FL at National Automotive on Blanding Blvd. I had test drove it a lot that time! Well, after only having it for 2 1/2 months and a lot of break downs and a bad oil leak, my motor getting hot and smoking! It finally broke down and then my engine locked up and now thanks to them, I have no car now!! It was always checked on, always adding oil and when I put $10.00 in for gas, it barely even gave me a quarter of a tank!! It ate gas like nothing and I didnt have the money to keep putting in my tank!! This car is a piece of crap!!! Dont buy any Subaru car whatsoever!! I dont trust no one that sells them! Theyre a rip off!!!

2014 Subaru Crosstrek - What a cool looking little SUV crossover. Loved it for the first 3 months. Then the steering wheel started locking up on its own, both when the car is on and when it is off which results in the ignition locking up. I have taken it back to the dealership - Earl Tindol Ford Subaru - twice. They have done nothing to fix it. They burned up 1/2 tank of gas and put 100 miles on it and told me it was pretty much my fault. I finally went to the dealership yesterday and demanded my vehicle back and drove up on a salesman/service man and some blonde chick pulling into the parking lot at the same time and getting out of MY Subaru. I left it there for repairs - not as a vehicle for Earl Tindol Fords employees to use as their own personal vehicles. I left a message for the dealership owner, but got no response. EPIC FAIL! My first and last Subaru and this dealership is HORRIBLE!!!

This is the real review of this car and others the same year. To start off, I have the fully loaded premium 2.0. I now have 6,500 miles on my car in a year of ownership. This is because it has been in the shop for months of my ownership (starting with problems at 500 miles). Between my car not starting, the bluetooth not staying connected, the radio having its own mind, and the Eyesight turning on and off on its own and slamming on the brakes by itself... I am unable to drive this vehicle due to the safety concerns. I contacted Subaru many times, and never got a callback and they kept giving me the cold shoulder, even though I was beyond nice about everything. I eventually had to get a lawyer, which was an easy thing to do since the car was a complete lemon. After everything got settled and I got my money back for that terrible experience, I called Subaru and was willing to give them a second chance, even though their customer service was horrible and their vehicle was garbage. Subaru would not give a loyalty discount, a deal to keep a customer (that was not my first Subaru... I have had many and referred friends and family to them). Their products have declined as well as their customer service. Not worth putting your money into these problem vehicles until they get themselves together and back their customers. Next thing... my sister owns a 2017 Subaru Impreza 2.0 in stick. She has 9k miles on it and it has been into the shop MANY times for similar issues. However, the biggest issue is that her BRAND NEW car burns oil so badly that she needs to fill the oil reserve every month because the low oil light indicator comes on. They keep telling her, Cars burn oil, its normal. Ummmmm, no Subaru... I have had many cars and have a truck with 180k miles and never need to add oil between changes. Anyways, she is using my lawyer and will as well win against them. Please keep all of this in mind while deciding on a new Subaru.

Purchased new 2014 Outback from Maxwell Subaru in Burlington, NC... They screwed up paperwork and let tags expired. Have not received explanation yet. Reported the situation to Subaru who seem not to give a damn. Hopefully, this is not an example of the vehicle itself...

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

I bought my Outback new in summer 2007. Always did oil changes every 3,000. At just over 60K (just out of warranty), the head gaskets blew. Six months later, car started leaking oil and head gaskets were done once again (under warranty of mechanic). Now, Im facing blown head gaskets again!!!! After just 20,000 miles after 2nd job. My car only has 82,000 miles. I will never buy another Subaru which is unfortunate because this is the 4th one Ive owned. The others were older but better.

I took my Subaru Impreza Outback Sport 2011 in for routine 45000 mi maintenance, for which I was charged $243.75. I was told the brakes all needed new pads, for which I was charged over $600. I was then told the battery needed to be replaced, for which I was charged $144. Then I was told I needed 4 new tires which would cost $900. I had just taken my car for routine service 3 months ago and was told that everything was fine. I believe that for all the additional charges I had to pay today, Subaru could have at least waived the $243.75 45,000 mile service fee. This car has awful tires - skinny lo-pros that should never be sold here in the Northeast, the pothole capital of the world. I wouldnt drive another Subaru again if they paid me a million dollars to do so. Unfortunately, even though I have paid off my car loan, I am stuck with this thing now that I have paid close to $3,000 for repairs. I bought this car from North End Subaru Mazda in Lunenburg, MA. If you go there, hang on to your wallets - they are definitely trying everything they can to steal from the customer!!!

I like the Subaru Legacy because it has a lot of power. The color is look like an elegant color. All I need is in there and all in the navigation especially the most important. But I dont like it looks so old.

2010 Forrester is the worse car I have ever owned. Two years in: the heated seat wouldnt turn off. Ongoing: CD changer heats up to the point of warping discs even in the winter. 2.28.2015: Driving on I83 in Bmore rush hr driver side door releases door unlocks!! Unsafe unreliable piece of junk.

I have owned my Legacy only a few week. Pulling slowly into a parking space, the car lunged full speed into a brick wall. My passenger suffered 3 broken ribs, I had whiplash, banged knees, and we both suffered injuries from the seat belts. Contacted Subaru Corp, and heard back. He said stop the repairs. I told him the repairs were cosmetic, and he could test the car after repairs, that the hood, fenders and bumper didnt cause the problem. He said they wouldnt do that. Then he suggested that I trade in the car. Sure, so someone could buy this defective car??? I said I wanted a comparable car, and he said they wouldnt do that either. The car had been a corporate car, with 31,000 miles on it. I wonder if it had the problem when they sold it to me.

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

I replaced the factory battery after ~48 months. The new (alleged) 8-year battery from Costco worked as it should for one year. I went in for knee replacement surgery and did not drive the car for just under 4 weeks. When I tried to start it the battery was stone dead. My brother in law charged with a new, high-tech charger that let us track the charge values. At ~70% I tried and it started happily. I drove it for 30 minutes and hoped this was a one-time problem, like an interior light left on.A few weeks later I hooked up a utility trailer: this worked fine in the past, now the lights on the trailer come on and will not go out, even when I pull the key out (this shuts off all exterior lights). I listened to NPRs Wait Wait Dont Tell Me, and forgot to take the key out. Two hours later the battery was stone dead again. This is a new problem. I am sure its the car, not the battery, but the battery wont take more deep-cycles. Ill probably test Costcos battery warranty, but its not quite fair.

Okay, first off Id like to comment that generally the 2017 Subaru Outback is an excellent vehicle. Now on to the real subject. The Fujitsu-10 navigation system Subaru installs in these vehicles is Dysfunctional and pretty much AWFUL. I purchased two 2017 Subarus, one Outback and one Crosstrek, in the later part of 2016; both have the NAV system and I think they are both the same. Shortly after purchasing the Outback I began to notice that the nav system, which I use all the time, tends to provide inaccurate directions. I first picked up on the inaccurate directions because no matter what address I plugged into the nav system, 95% of the time the system tells me I have reached my destination when, in fact, I could be 3 to 4 blocks to as much as 1/8 mile from the final destination. So I began to watch more closely.To my amazement I realized that some of the directions, not all but maybe 20%, given by the nav system were–I cannot say this in a politically acceptable manner–not intuitive, stupid and dysfunctional. Two examples are 1) it tells me to exit a major highway, go through a toll booth, then get back on the same highway, and 2) to make a right hand turn it told me to go around the block in a counterclockwise direction when, in fact, there was nothing preventing me to simply turn right.I first reported the erroneous navigation performance to the Service Manager at Bath Subaru in Bath, Maine in May 2017. They took a look and reported the Service Tech could not find anything wrong. The Service Manager asked that if happens again I should document exactly what happened. The issue continued so I documented almost each and every occurrence, some including pictures of the nav screen. In June the Service Manager sent an email asking that I bring the Outback in on June 22, 2017, so a Subaru Field Service Engineer could take a look and provide a remedy. Vehicle went in on June 22 and it was reported per Subaru’s Field Service Engineer, “I am ordering you a new radio head unit. There seems to be a hardware failure making your navigation fail intermittently. Great… or at least I thought so at the time.At the end of July 2017 the new Head Unit was finally installed. The Service Manager said the new head unit will resolve the nav failure and asked that should any further incidents of erroneous performance occur I clearly document them and email them to her. The new head unit did not resolve the defective nav performance and a week later, on August 8, I sent 5 different examples to her. Thereafter, I continued to send her 3-5 different examples for several more weeks. Fact was, the new head unit made the problem worse.Here are two examples: 1) I needed to travel south on Route 95. This is a major highway, not some obscure road in nowhere Maine. The nav unit directed me to enter into the Rt 95 northbound exit, against exiting traffic, drive over both the northbound and southbound lanes on an imaginary overpass that clearly didnt exist, then travel on an imaginary Rt 95 southbound entrance ramp that also did not exist, and get on Rt 95 south. Quite dangerous! 2) In order to get to my final destination the Subaru nav system instructed me to turn right into a field having no road, travel off-road for 2 miles across this roadless field, and meet up with another road on the other side of the field. The Subaru handles different terrains fairly well, but not that well.On or about August 15, 2017 the Service Manager at Bath Subaru asked Subaru of America to step in. I received an email from Subaru of America in which a Subaru representative apologized for my navigation concerns and asked for some time to review the problem. On September 20 I received a follow-up email stating At this time, our Quality Assurance team is still in the processing of reviewing the concerns you are experiencing with your navigation unit with the units vendor, Fijutsu-10. There is no updated feedback that has been provided.It is now October 16th. I took the Outback in for routine service during which time I spoke to the Service Manager about the nav issues. I was told by the Svc Mgr that she has a number of other reports of the same problem, all waiting for Subaru of America and/or Subarus Quality Assurance team and/or Fujitsu-10 to identify the cause of the dysfunctional navigation system and re-mediate the problem.Six months in passing and Subaru cannot provide an answer to the AWFUL and sometimes dangerous performance of the Fujitsu-10 navigation system. Although the performance of the 2017 Subaru Outback is very good, I would never purchase another Subaru, not only because the navigation system is defective and/or dysfunctional and/or dangerous from time to time but because Subaru seems unable or unwilling to fix the problem with the navigation system which I paid upwards of $2,000 for. Buyer beware!

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

Has late night purchase, gave finance manager $15000 cashiers check us and additional $2000 cash to get my monthly payment down below $400/month. After reviewing my paperwork couple days after, realize they added $1000 to my agreed purchase price. Before confronting Jay, salesperson, about this problem I went through my car details including the price he gave me. Two separate times he agreed with the price he had given me by phone on more than 3 occasions before I committed to purchase. This price was the original price Jay told me at the beginning. After he reconfirmed his and my price two additional times, I told him that I had given extra cash during financing and told him exactly $1000 added to my initial price. He hesitated, then said it was the changed figure. It was obvious he was covering for finance and Moe sales manager.So I gave Jay and Moe a week to come up with solution... Long story short they didnt. So contacted GM, Jobe **. He said he would find out info and get back to me... He didnt. Finally got him on phone week later and he told me he had talked to owners and he has good and favorable news for me, put me on hold so he could get my paperwork. After holding for short while, unidentified person came on phone asking if the could help me..(?) I told them I was holding for Jobe. That he had asked me to hold awaiting answer for my situation. Person, Moe, sales manager, said Jobe was in a meeting. That he wanted to know how he could help me(?) Not wanting to rehash again with someone who had previously refused to do anything for over 10 days after knowing of problem. Since then... I contacted Subaru of America for help communicating with Glendale Subaru, Jobe, GM because he refused on 3 separate occasions to take my phone call. Plus I called Lane ** general sales manager. He didnt return my call. I asked Moe, by email twice to relay the owners and GMs solution, but he and GM refused to return my call. Now he told corporate Customer service agent trying help me get info that the GM and Owners had decided. Its become obvious the GM put this $1000 cash fraud back on Moe... Because Moe, Glendale sales manager, refuses to relay this message. Seems likely he is directly involved in this late night fraudulent buying transaction. I would advise ANYONE looking to purchase a Subaru... I 1000% would never do business with Glendale Subaru!! They protect and cover for each other with dishonest transaction. From GM by washing his hands of the situation by not getting involved and leaving it up to his dishonest sales and finance department to get out of this situation alone. In my opinion, Jobe lacks a backbone because he refuses to talk to dissatisfied customers. Yet he blows smoke up peoples rear, by saying he and his dealership are honest and he wants to make thing right and wants to make sure THEIR customers are happy. The GM and THEIR sales staff at Glendale in my opinion are ripping off THEIR owners $$... Very very unhappy Glendale Subaru and Corporate Customers service for allowing this GM to say he is happy with his dealerships customer outreach (ha ha) towards me. Dismissing all my attempts to get him on phone and to complete telling me his owners good and favorable decision. Absolute appalling customer care and outreach. What a rotten egg dealership. Makes me wonder how much $$$ they have defrauded other customers. Ive consulted other car dealers, GMs and previous Subaru Dealership owners. They know exactly what happened. They told me its obvious the GM, Jobe, knows too. He doesnt want to write a check so he just told culprits, his finance and sales to handle the situation they created. BOTTOM LINE. This lack of customer care and outreach to take care of this issue. Receives 1 on scale of 10 for honesty and true care for all customers. I know now I was foolish to give Glendale Subaru any cash. Especially at last transaction of work night. That further explain why the finance manager stuck the cash $ in his pocket... Thought that was highly unusual.

I have owned my Subaru 7 years. I only have to do the manufacturer service maintenance as my Subaru runs beautifully! I have had NO major issues at all. My Subaru is dependable with Great gas mileage! My Muscatell Subaru dealership on Hwy 10 in Moorhead MN does an excellent job of also taking care of my Subaru with their GREAT service staff!

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

I have owned Subarus since 1972. Of course, then you had to shift into AWD. I have had a 1996, 1999, 2011, and 2017 Outbacks and a 1998 Forester. My son has had two Subarus Impreza sport, and a Forester. and my daughter has a Forester. We all feel safe in these and love the way they drive and handle. Presently my wife and I have the 2011 and 2017 models that we bought after they we turned in off lease by other owners. Both cars have been trouble free.

When we purchased our 2014 Subaru Legacy it seemed to have a slow turnover. It has 8,000 miles - we bought it September 2013. Im wondering if anyone else has had this problem with their Subaru Legacys starting slow? And if youve purchased a new battery, which battery have you purchased to replace it? Or did you get back to the dealership and have them give you a new battery?

My girlfriend bought a Certified Pre-Owned 2013 Subaru Outback from Kendall Subaru in Fairbanks in December of 2013. Within 1,000 miles of purchasing the vehicle the oil light came on. We brought the vehicle back to the dealer with the complaint of oil consumption. They told us that a quart of oil every 1,000 miles is Normal. But they would conduct an oil consumption test. Their test showed that the car was consuming a quart every 1,000 miles. Subsequently the oil light has come on 3 times. We called Kendall again and the service manager said this I did speak to one of the Subaru mechanics back there. And he said they are designed a bit differently from other vehicles. And he used the term the crankcase doesnt quite hold the same amount of oil as other vehicles. He compared it with the Toyota. So he said yes you would burn a little more oil faster because you just dont have the amount in the crankcase that other vehicles may have. When you come in I would ask the advisor to please let a mechanic explain it to you, because when he explained it to me it totally made sense. You have got to be kidding me? Do they think we are that stupid? I have the recording of the service representative on my phone. People need to hear this. We are talking a 2 year old car with 22,000 miles on it!

K of Lonsdale, MN on Oct. 22, 2010 wrote something that is nearly identical to my experience, except mine is a 2010! I have two warranties on my Subaru. Major engine failure requires new block. Before I get to the complaint, I would like to offer a quick current real-life analogy that applies in this case. I needed an MRI (Magnetic Resonance Imaging) scan of my left leg this week, with the cost resulting to approximately $2,000. My insurance company did not need any pre-authorization, it was all fine, and they are paying x percent. Now imagine if something completely different transpires. What if the insurance company said no, we are not paying anything. You have to pay for it all unless you can prove for the last 2 years with records, you have been taking vitamins. It is extremely unlikely that vitamins had anything to do with a stress fracture, but I am swindled out of my money unless I either come up with the records that will satisfy them or fight them on their denial.That is nearly my exact position with Doug Smith Subaru in Utah. I am not unfamiliar to fighting when companies do bad things. I had a cement contractor try to make off with $2500 of my deposit and not do any work. I was highlighted on a local television news episode of Get Gephardt and I got the Utah Division of Occupational and Professional Licensing involved. I prevailed in that incident. I have a 2010 Subaru Forester, with approximately 44k miles on it. I had picked up my 10-year old son from school, was getting on the freeway on ramp and accelerating to 65mph with the engine revolutions between 4000-5000 (it is an automatic). All of a sudden, a clicking sound started - not too loud, but noticeable. I got off the next ramp and examined the engine. Nothing unusual could be seen, nothing leaking, nothing loose, no engine lights, no warning lights, nothing. I proceeded home, but the noise got much worse by arrival. I didnt want to drive it further, so it was my idea to have AAA tow it to Doug Smith Subaru, where I had purchased the vehicle. At the time of purchase, I was strongly encouraged to also get the extended warranty for 6 years/100,000 miles, which I did at rather substantial cost. I was told 2 days ago by the service department at Doug Smith that bad things had happened inside the engine. It was broken rod, I would need a new block and Subaru is not going to pay unless I could produce every single oil change record since I purchased the vehicle. They said they had no oil change records, so I would need to produce those. I said, wait a minute, I had the oil changed a lot by other people, but I know for a fact you guys changed it once as I had a coupon for it. They said, hold for a minute. Then they came back to the phone, oh yeah, we found that one and we also saw that you had a sticker on your windshield from last year, but we need more than that. They are refusing to pay anything. I have had it changed in Seattle, changed in Sacramento and here in Utah and I am scrambling to find records. This is outrageous, absurd and smacks of what can be seen in some legal defense firms - deny everything and assert reasons no matter how farfetched, ridiculous, unlikely or impossible. I have started networking to the people I know. Everybody I have talked to is stunned and shocked. I work with someone who was an auto mechanic for 20 years (they are in computers now) who said that is just ridiculous. Since I have purchased the vehicle, never has even one engine warning light comes on. It only has 44k miles on it. No check engine, no oil, no temperature, nothing. I checked all fluid levels usually once a month and also before going on any trip. This vehicle is not some turbo-charged teenage car that is abused. I am nearly 55 years old, this is a station wagon and I had my 10-year old son in the car. I have owned and maintained dozens of cars in my lifetime and this is absolutely crazy. I scrambled to produce the records back to the beginning of purchase because not in my wildest dreams would I have imagined that Subaru of America and Doug Smith would look for any reason not to pay. I have owned between 20 and 30 vehicles in my lifetime and had warranty work done from Dodge, Ford, BMW, Porsche, Nissan, GMC. Never, never was I asked to produce every single service record before any warranty work would be done. Doug Smith and Subaru cannot prove that there was an engine failure due to negligent service. They are only citing a phrase in a book to get out of paying. I have a huge list of people following this event and what the outcome is. I have a complaint on file with the BBB, but the dealership and SOA is refusing to budge. To people who want to purchase a Subaru, buyer beware!

Our vehicle is three years old, and we have replaced EVERY light (turning signal, headlights - high and low, running lights, all of them) on the front a min. of three times. There has to be something wrong, but the Subaru shop gives us some lame excuse like we got oil from our fingers on the bulb when changing it, even though we told them we were very careful and didnt. So we let them change the next one, and it didnt even last 5 months. I am ready to get rid of this car just because of the lights. I have driven cars before for ten years and never had to change a bulb and this one I change bulbs more often than I do windshield wipers.

Nearly killed four weeks ago visiting grandchild in Tamworth. 2010 WRX Impreza overheated and steering went outside Ebor NSW. Towed to Armidale. Now sits needing new engine as did not have new front drive belt at 48 months. Subaru mechanic thought was 125,000ks. Only done 100,000!!! Bought from Geoff King Subaru, serviced at Geoff King, believed their experience, who is to blame, not us. Have eight yr old WRX, immaculate, no engine, is cooked and nobody is taking blame!!!

While on vacation our 2018 Crosstrek with 1900 miles stalled while driving 4 times. I was driving my daughters car and almost hit Crosstrek husband was driving because car kept stalling. When we returned car went to shop. 1st time it did it on service tech. They could not find out what was wrong, it is in shop after a week for 2nd time, Subaru is aware and we have had loaner for 2 weeks now, car is unsafe, Subaru did not like when I said Class action and asked that I would not call an attorney till after they look at it the 2nd time but I made the call and he is looking into legal action. These cars are a danger to all that drive them, I owned 6 Subaru’s and will not buy another from them.

My air conditioner, heater and defogger all of a sudden went out. After having a Subaru mechanic look for the problem, he found burnt wiring that connected everything to the air conditioner, heater and defogger. I could not afford the prices that a dealership charges, so I took it to my mechanic to be fixed. So far in a month’s period, it has happened again. I not only have had to have the wiring replaced twice, but I had to pay a mechanic twice. I am on a limited monthly budget (social security) and to have this repair done twice is not on my list of luxury expenses. Subaru needs to have a recall done for this problem as it could have unexpected consequences for their larger than large company.

What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. Well Dear Santa Fe fellow buyers do beware and go somewhere else. Subaru Impreza 2015 $20,000 39,000 miles Pre-Owned certified. I thought if it said I had 50% of my brakes when I bought it that it was safe. I should have known when the blades on the wipers were shot even though they were checked off on the two page Pre-Owned Certified document. Should have given it back then. The brake pads are shot, and apparently have been since I got it. Which is what the brake light flashing when I make a right turn means. Almost $500. Major safety issue. They advertise a car wash with every service, but for me, only if I ask. The AC got “fixed “. it worked for one evening. The same issue happened with “Auto Start”, it was fixed and broke within 10 days. It was fixed again yesterday. They fixed the brakes for free after a winter of driving on dangerous snow-covered steep narrow twisting dirt road. The kind of road Subaru is good at it, with brakes. Everyone who drives my road blanches when I mention Subaru pre-certified bad brakes. Tried to trade straight across, they wanted to up sell me. Then I got rear ended in a hit and run, now it has had an accident. Can’t wait to dump this car. Don’t buy from Honda Subaru they happily sold me Pre-Owned Certified a car with dangerous brakes. “Buyer Beware”. So is everything else checked off on the pre-owned certified an error as well? Go To to Hueberger in Colorado Spring, or to Toyota, CarMax, Sweet Motor Sales, the funky places on Cerrillos Road. Avoid Subaru Honda!! And stay away from Gregory **. They fixed the brakes, as I drove home everyday of a snowy winter, but not the relationship. Avoid this dealership and Greg **. BUYER BEWARE.

Purchased 2012 Subaru Impreza from a reputable dealer with 50k miles. I have had the car 9 months with no issues. On 2/25/16 we had freezing rain and ice. The car slid on ice and did 2 180s before it stopped on an ice pile. The next day the car was making a whining, grinding noise, which got worse over couple days. Took it to Subaru dealer who said it needs new transmission. Tried to get insurance to cover but claim was denied as appraiser did not see any external damage to tranny case. Quoted $7500 approx to replace transmission. So much for reliable car.

I have owned three Subarus and just recently purchased my fourth which was a 2019 Certified Pre-owned Subaru Ascent Touring. I have had the car for a month when the transmission starting acting up. Upon taking it to the dealership twice to look at it the second time they have had it going on two weeks. Randy Marion Subaru technicians have been very helpful and they are just as aggravated as I am with how Subaru is handling my situation. The technician states he knows exactly what is going on with my car as he has witnessed it and I have provided them with videos of what is going on. The technician states that the chain is slipping on the transmission. Having a two year old in the car I find this extremely unsafe and if not fixed and something happens I will sue Subaru for all that they are worth.My car is still under warranty having only 32,000 miles on it. I am still paying a payment on a car that I have not had in two weeks because Subaru is stating that the technician has to catch it on their computers for them to replace anything. Subaru has all these ratings for being such a good company that cares about their customers but I am highly encouraging people to stay away from Subaru after this incident which is not resolved. I have contacted the customer care line only to be told the support specialist would reach out to the dealership and get back to me which has yet to happen. I am so beyond irritated at this point. I just want my car back and I want it fixed.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

I have never owned a Subaru before. After this car I will never own a Subaru again. What a piece of crap this car is. The only good things about this car are the generous cargo space, the (so far) lack of repair bills and the resale value. That is it. Everything else BLOWS. The acceleration is abysmal. The braking is ridiculously soft and bad. The handling, well, there is no handling on this car and good luck taking it on road trips; you will spend 75% of the time fighting with the steering wheel to keep the car from wandering all over the road. Oh and dont even think about taking a corner fast with this car! The A/C is adequate, but god forbid you step on the gas, IT WILL STOP COOLING! The CVT transmission hesitates, is jerky and Subaru says thats perfectly normal! The sound system and entertainment screen is just an embarrassment. The backup camera of course is very LOW-RES. The MPG on the sticker is a BIG LIE; I have never gotten anything over 24 miles per gallon with this car. I wont even keep typing, as Subaru doesnt deserve for me to spend another second writing about this substandard vehicle. Make sure you test drive this vehicle many, many times before you buy it, and for the love of god do not even think about buying the 4 cylinder, unless you like to be blown off the interstate by trucks since your car will not be able to accelerate enough to merge. This car is for people who are not drivers. At this point I am just waiting for the car to start burning through oil, as 99.9% of the Outbacks are doing. The car is only good for hauling stuff in the snow. It gets two overall stars from me for that. Thats about it.

Very expensive repairs, poor gas mileage, the battery was a major issue, left us stranded at least 10 times in 2 years! Finally replaced by Subaru, but frustrating. There is no vent in the back so the backseat is sweltering during the summer. The service department at the dealership is great, the best part of owning the car!!!