I want to report that I have issues with my CX-5 and I believe there is a design flaw. In my first week of purchasing the vehicle, March; the windshield cracked (18+) from a rock chip. It was then replaced and nearly two months ago, Thanksgiving time, another rock chip caused the windshield to crack (18+) so it was then replaced. Then recently this past Friday, a rock chip also caused the windshield to crack (14+). This car is not even 1 year old & the windshield cracked 3 times. I believe there is a design flaw with the windshield, or the process for making the windshields is not correct. There are cars on the road for over 10 years old which get rock chips and do not crack. There is a problem here.

Please let it be known that I nor my family will EVER be buying another Mazda ever again and I will be making it very public about how Mazda “helps” their customers. I leased a 2016 Mazda CX-5 after thinking it was the best decision for my family. I am now 8 months pregnant with my second child, have had the car for less than 2 years and the display screen is glitching. I found out it needs an infotainment display screen that will cost me $1200+. This is a MANUFACTURER issue and according to dealerships a known issue with these cars. It’s nothing I did and Mazda’s response back to me was, We can cover most of it but you will still have to pay about $400. So let me get this straight. I am LEASING and planned on financing what was at the time a brand new car in which a display screen went in less than 2 years which is a manufacturer issue so I cannot check any maintenance, no radio, etc. and I’m ** out of luck with getting it fixed? Great job Mazda. NEVER AGAIN.

I bought my 2010 Mazda CX-9 Touring AW Drive new. Around 17,000 miles the car started making popping noises at take off and when reversing. We took it to our authorized dealer. They called and said they didnt hear anything, after driving it several times. Drove the car some more and sound got worse. Took it back in and they told me it was my brakes. They changed a cylinder in the brakes but the technician couldnt get the brakes to work after changing it. They had my car over a week. Got the car back and the noise was still happening. I continued to drive it. One night, my husband and I had people flagging us down to stop. We had flames shooting out the back end of the CX-9. The fire department came quickly and put out the fire. Vehicle was towed to dealer. They found the transfer case had leaked out all of its sludgy oil. Mazda corporate technician was brought in to look at the case. It had 27,000 miles and still under warranty. The transfer case was replaced and the dealer had my car another 5 weeks. A warning light came on during the fire or before. Now, at 110,000 miles the car started making a loud whining noise after reaching 40 mph. I took it right in. After 2 weeks of having my car the dealer said it was the transfer case and a wheel bearing. I assumed they were fixing it and 2 weeks passed again. They called and told me it needed a new transmission now, too!! I have to have it fixed but will trade it ASAP!! They have had my car for almost 6 weeks. Called Mazda Corp. and they refused to help at all. They said since one transfer case was replaced by warranty that even if the car was recalled, I couldnt receive another part. I would have to pay out of pocket. Mazda knows there is problem with the transfer cases and knows it can lead to transmission failure but they refuse to recall the vehicles affected!

At around 4:30 PM just last October 2, while traveling south at 30-35mph on Hunziker St. near Wall St. Tigard, OR. I had to center a piece of debris in the road and it struck and punctured the engine oil pan. This minor contact deployed both airbags which busted the windshield and knocked out my radio, vent louvers and rearview mirror.My research via the internet found this to be an issue with 95 Miatas. Please look into this issue to confirm if Mazda is responsible for the bags/glass/control module, sensors and switches. Understandably, the oil pan is my problem, and thank goodness I was not injured by the bags or fling glass and was able to maintain control of the vehicle.

We have been waiting for a replacement back seat latch for a 2014 Mazda cx5 for over a month. Using mazdas site to send an email is a waste of time because they have designed a never ending loop so that no one can send them a message. I was merely trying to determine if the problem was with the supply end or the dealership service end. Our dealership is in las cruces new mexico (borman ford).

I bought a new Mazda MX5... It is only a few thousand miles out of warranty. That is when my Air Conditioning clutch froze up (of course after the warranty ends) on the Air Conditioning Compressor and now it blows HOT air. Mazda wants $1,200 to replace it, so I spoke to Morgan at Mazda about this problem, thinking Mazda would stand behind it considering the small amount my AC unit was used. The thing is I live in the Mountains in NC and really did not use the Air Conditioning very much. I bet that AC unit has only been used 10% of the time... Plus, I have purchased 2 brand NEW Mazdas in the last 5 years. Mazda still refused to stand behind their product and cover this under warranty... I am done with Mazda. I will never buy another Mazda again and I am going to warn everyone I can about Mazda poor service after the sale. What a horrible way to treat your loyal Customers. Something similar happened to my Father and Dodge stood behind their AC unit even after the Warranty expired... Now my Father will only buy a Dodge. Mazda just does not get it. Mazda just lost an entire family and friends of future Customers. NEVER AGAIN...

A week ago I unlocked my car and opened the door to a very loud sound that was like a jackhammer or machine gun. I was alarmed, had no idea what was going on, and finally figured out it was the car stereo. I drove the car to my local mechanic, enduring horribly loud and unabated noise the whole way, and they confirmed it was the stereo. My mechanic told me to take it to Mazda, which I did. Mazda charged me $100 to take a look at the stereo, then told me it had an internal failure and would cost ME $1,050 to replace the stereo and another $150 to install it. I was appalled. My cars warranty was for three years and I have had it for three years and nine months. My problem. Not theirs. I called Mazda USA and they agreed. They added that because of my high miles they wouldnt consider chipping in to replace the stereo. Since when did miles have any wear and tear on a STEREO! Very tacky on Mazdas part. I have loved my car otherwise and would have definitely have purchased another of the same model soon. Now I will never buy another Mazda. Their behavior is scandalous.

Since I bought this car in July of 2012 with 54000 miles, its been an amazingly reliable car. It handles really good, good acceleration and very quick. I average about 40.5 mpg with a good amount of city driving. Its a very easy and fun to drive car. I still have the original tires on it with 79000 miles and still has a little bit of tread left. Im pretty surprised with the tires life, especially being a 45000 miles rated tire. Ive never had an issue or problem with it and I look forward to all the moments Ill have with this car.

I purchased this new car in 2015 and I have had problems with the transmission. When going from reverse to drive, the car lurches forward without even putting your foot on the gas. Because of it I hit a cement wall and did $6000 damage to the front end. After several trips to the dealer they finally told me that they were aware of the problem and ordered a new part. Well it is doing it again. I park in a parking ramp and I have to maneuver to get parked. Last week the car lurched forward again and did damage to the car again. Now back to the dealer and I am sure they will once again tell me I dont know how to drive. Parking attendants have had the same issue and hit a planter when the car lurched forward. I regret the day I ever purchased this vehicle. I just do NOT want to own it anymore because it is not safe.

A word to the wise, if you have a mechanical problem check to see what issues Mazda may be extending warranty coverage. From experience, dealerships and Mazda provide no foreknowledge to a problem with faulty manufacturing issues that are covered under an extended warranty. On my daughters 2012 CX9 there was a factory problem with a brake line. Dealer quoted over $800 repair cost and never informed us that this problem was covered under extended warranty. I happened to find out by internet search, it was a warranty covered issue and we still fell within extended warranty time and mileage limits. She now is told the AWD is not functioning due to a faulty factory power transfer unit. There was and still is no indication by any warning light or anything that a problem with the AWD occurred. Unfortunately, the extended warranty time limit expired 6 months ago. We have no idea when the AWD failed and neither does Mazda dealership. I can see that this is going to be difficult to get this covered because no one can tell if it failed under the warranty limits (we are still within the mileage limit). This is a $1500 repair quote. I think if Mazda has knowledge of factory failures this information should be made more readily available to consumers. Or better yet MAKE YOUR DAMN CARS BETTER!!!

Just wanted to mention that my 2009 Mazda CX7 with 39K miles needed a new transmission. It would not go in reverse one morning. Extended warranty covered the cost minus deductible but Im very leery of buying another Mazda.

On January 20, I received a letter from Mazda Corporate due to certain issues with certain vehicles, including mine. From my understanding, the timing chain on certain models had turned out to be defective and this would extend the warranty for that specific part and problems caused by it to 70,000 miles. The letter advised that if the consumer experiences a ticking noise, they need to contact the closest Mazda Dealership. Never experiencing any problems, as mentioned above, I got curious and did some research which led me to find out that this problem had affected many so I decided to schedule an appointment for Friday, February 3, to which I never made it to.About a week after receiving the letter, my Mazdas engine failed at 67,000 miles. I was stuck under pouring, cold rain trying to push it off the road. After getting it towed to the North Penn Mazda Dealership, I was notified the following morning that my vehicle was diagnosed with engine failure. I researched it and came to the conclusion that the connecting rod between the crank shaft and the piston has broken causing it to go through the engine block and make a hole.The Mazda technician that inspected it told me that the failure most likely was not related to the timing chain but to make an accurate statement, they would need to open up the engine for which I would have to pay $800.00 to $1,000.00. I opened a case file with the corporate, which after contacting the dealership, told me that since the damage most likely is not related to the timing chain, Mazda was not liable regardless the fact that the source of the problem was not diagnosed.After getting many opinions from other technicians, I came to the conclusion that there is nothing that I, as a responsible consumer, could have done to prevent this from happening and that the engine was most likely poorly manufactured. I looked more in this matter and with simple sources of research I found out that there had been numerous similar cases throughout North America. With that in mind, I contacted the Service Manager at the Mazda Dealership seeking for help but I was shut down with two words out of warranty.The service manager told me that he understands my frustration and that when one purchases a $25,000 vehicle they expect to get more than 67,000 miles out of it, however, there was nothing he could do after contacting his corporate representative. After sending many emails I received a response from Mazda customer service explaining that if I did authorize the diagnosis and it resulted to show manufacturing defect, Mazda would cover the expenses to fix the damage. I called to confirm the email and after investigating the case, a gentleman from the customer service department left me a voice mail confirming the information.The following day I received another call from customer service stating that Mazda would not honor the statement made on the email and that no assistance will be offered. I requested to speak to a manager who got back to me two days later. Mr. G stated that Mazda will not offer any assistance of any form regardless the outcome of the diagnosis and the email sent did not imply what it stated.Meanwhile my technician had diagnosed the issue and had concluded that the damage was caused by bad assembly, poorly put together and that should be covered by the manufacturer. The conclusion, if I want to be able to drive this car again, I will need $6,000.00 plus taxes to replace the engine which I had no fault and no contribution in breaking.

My 1992 CD4E Transmission is in the shop, yet again. 87 thousand miles and my transmission went out again. I never knew about how poor the transmission design was until I took it to the shop. If I would have known, I would have never bought my 626. My wife has a 2004 Mazda MPV van with 171,000 miles. I thought the 626 would have lasted at least half as good.

We own a 2010 Mazda CX-9 and we are having significant issues with the brake booster. We called the customer service department at Mazda and were told to bring the car in. Once we brought the car in we were very rudely told that we would have to incur the cost of inspection and possibly repairs. The brakes are hissing very bad and they are very difficult to press down on to get the car to stop. I was in the car with my young children and was very afraid that the car would not stop. I explained all this to the service department and they said that the part would be upwards of 750.00 and that it did not qualify for the extended warranty due to the amount of miles on the car. I cannot believe that with all the complaints about the brakes that they would not honor their car and fix it properly to ensure the safety of their drivers. I am very disappointed and hope that someone steps in and does a recall asap so there are no accidents that could have very easily been avoided if they would just fix their faulty part!!!

I have trouble with my heater when it is minus 12 or more. It may take 10 miles for the blue (cold) light to go off and may come back on again. If colder may not heat at all.

Owner of 2 Mazda 3 2016 & 2015. Great vehicles. My wife and I love them. Great gas mileage. No problems at all after 66,000 miles. Mazda come a long way after split from Ford. Waiting on the cx5 Diesel. We are going to trade the oldest one. Great job Mazda!

I would like to know why I got rust spot on the side trim of the door on the back by the window between the back and front door of my 2004 Mazda3. I had it on both sides of my back doors. The body shop said he has never heard or seen that before on any door of any vehicle. It is under the trim and the only way to fix it is to replace the whole door. So, I would be disappointed that I have a car that is this nice and have something like this. This is why I would tell people not to buy because there is no excuse for this to happen.

My engine light came on (cylinder 3 misfire). Took it to the dealer and I was told I needed new spark plugs and coils (4 of each). Price for parts approximately $70.00. Total bill $900.00 (freakin robbery - but I am a female so you know how it goes). I just wanted my car fixed. Drove not even two days the engine light came on again. This time it was a misfire from cylinder 2. Took it back and they looked at it. Who knows what they did. Drove it and the next more again misfire from cylinder 2. This happened two times as it relates to this cylinder. I was told by the service agent that my valve probably needs cleaning. Not sure but that would cost a lot ($1700+). I asked the guy could it be my fuel injector? I was told I can put some fuel clean in my tank and this might fix it (brother & ex-husband advised me). The service agent told me naw I dont think so. Well I told them I will get another opinion.Took it to the Mazda Dealership in Gaithersburg, MD. Ive had this car since 2008 and theyve always fixed my car and never once did I have to take it back because something failed again. I was told by Mazda in Gaithersburg, MD that one of my fuel injectors is bad. That whoever looked at my car previously should have been able to figure this out since the cylinder that kept misfiring is connected to this particular fuel injector. I had the fuel injector replaced. So far the car runs like new. So far its been a few weeks. Engine light has not come back on. Frederick Mazda... Did I really need 4 spark plugs and 4 coils. Probably not!

Had Mazda CX 5 for two years. First two years the car worked fine. Third year had to be towed twice. Ended up replacing the battery & service cost me over $300. Now today again it did not start and it is ticking like a bomb even when I disconnected the battery. What a disappointment. Not to speak of missing my several work days including today.

I bought my Mazda CX9 used (2008) Grand Touring. Loaded. 61,420 miles on it. I bought it from a dealership that is owned by the Major Mazda dealership in our area. 3 months into ownership, my husband noticed a dark sludge like oil dripping on our garage floor. There was also a lot of rattling when you stepped on the gas and high whining. Took it right to the dealer, they sent us to Mazda. Said it was the transfer case and they would put a new one in, but it cost 1100. It took 4 weeks, maybe 5 to get it done. Got it back, and it was ok for awhile. 3 months later the same thing happened again. This time they said it was under full part warranty and they would replace it yet again at no cost. I was without my car for another 6 weeks. This was all rectified by 2013. Here it is July 2015 and I just had it diagnosed that the transfer case is AGAIN gone bad. This time there is no warranty and it is going to cost me 6000 to fix it.They told me the first time it was being replaced with a new one. Why was that cost only 1100? And now it is 6000? I am probably going to have to get another car because it just isnt worth spending that kind of money to fix a car that has 115K miles on it. I just recently put 1000 worth of four new tires, and new front left wheel bearing (300) not to mention the FOB I had to have replaced for 325.00. I am not a happy camper. I have been reading about the exact same problems others have had. There is no recourse to hold them accountable? My car was very well taken care of too.

Mazda Corporation in Canada has a huge problem that seems to be growing week over week. I purchased a new Mazda CX5 10 months ago. The vehicle drives fantastic. It just needs a lot of TLC. Paint is not evenly distributed leaving visible color distortions. Front bumper is not, absolutely not, suitable for winter driving in Canada. I went through a spray - car was to get the salt and grime off the car and the bumper just cracked. Dealer is telling me I hit something... No scuff marks, no other damage than a crack that starts exactly where there is a cut out in the bumper. This is a flaw in the plastic material that the bumper is made of. I will eventually replace the bumper but at $ 1,000.00 it simply is not feasible right now. The infotainment system is cause for long debates with the dealer and on the phone with Mazda Canada customer support. I have also put in a claim at the MTO (Ministry of Transportation in Ontario) to see if they are willing to see the point of a defective infotainment unit that requires constant attention during driving. USB drives simply crash, Bluetooth becomes grayed out. Needs a complete disconnect from the battery to resolve (plus reprogramming). Dealer states that they did a firmware upgrade but only tested for the GPS system and, since I keep that up to date (I had to purchase maps to be updated quarterly), it showed on the bill that the firmware already was up to date. That is not the firmware!! The infotainment also has a firmware that can be checked by pressing radio on/off and audio at the same time. Since the dealer made a statement that the firmware is up to date, Mazda Canada does not want to respond to any flaws or changes that need to be made. Music volume is just unacceptable. I had to crank the sound to 30 before I can even hear the speakers and there is a constant hiss at lower music levels. Dont even think of driving with the roof open. You will have to crank it all the way up to 45 or 50 (65 is the max). I purchased the GS model for this. The sunroof is a much welcome tool in keeping the temps in the car at bay in the summer. The OEM tires will not last for more than 40,000 KM by the way. Last but not least: the dealer will only work on any TSB (technical service bulletin) when the customer insist. It is not done voluntarily. Mazda Canada still claims there are no TSBs for the car - if asked why they are so secretive about this, they claim that all works as it was meant to be. The car, in their eyes, is perfect. In my opinion, the many test reports are flawed and I have also contacted these sites and producers of the shows with the facts. Also the Dealers insist you take the rust proofing and if you do the car will be ready in 4 days. I refused ant it took 2 weeks with the 3M protection film still missing. These tricks will be pressed upon the buyer when I thought I was done with the purchase. I have deep regrets I purchased the car. I will zoom-zoom for a little longer but this car will not last the full 10 years my (t)rusty Ford Taurus did. I do not recommend anyone to purchase a Mazda CX5 if peace of mind is important.

My daughter bought a new crv from Mazda, the car doesnt even have 70,000 miles on it now. Well there is an engineering screw up that Mazda knew about it, and put the part on it anyway, knowing the part was a screw up, and refuses to repair it at their cost. The vvt solenoid should be replaced because they knew all about it. Its really a crying shame that they have screwed over so many people. There should be a recall on this, but I guess they are sweeping it under the rug. Its going to cost about $2,000 to repair this vehicle. My daughter has 3 children and cannot afford this. She brought her vehicle to a Mazda dealership in Baton Rouge, La. To be fixed, Mazda did agree to pay only $500.00 of the repairs. Her vehicle sat at Mazda for 5 damn weeks and they never worked on it. They said they would try and squeeze her vehicle in, and even though she was going to have to pay the remaining balance which is 1,500, they still never fixed a Damn thing! So she went and picked it up and all they did was hand her the keys and said nothing. I Would never purchase a MAZDA vehicle ever! Mazda should be brought Up on charges and held responsible for Their negligence.

I have a 2009 Mazda 6. I have replaced pretty much all of the bulbs at some point in the 4 years Ive owned this car (headlights, brake lights, turn signals, etc.). In total, I would estimate probably 10-12 times. A few I did have done at Valvoline when I had a quick oil change and they noticed a bulb out. But I have also had it to the dealer several times pleading with them to figure out why the car keeps blowing bulbs. Their answer every time just the bulb and bulbs blow which means I have to pay for it because warranty doesnt cover unless its a defect. Ive owned several other cars both new and old and never had to replace more than 1-2 bulbs in my life. Same goes for every single person I talk about this. Why is it everyone thinks theres something more going on except the dealer? So I dropped it off again this morning and they are already trying to tell me last bulb I replaced was passenger side and this time its driver side, so probably just the bulb again but they will do a diagnostic and my charge will be a minimum of $90 for that. Very dissatisfied with Mazda and the dealer (Jeff Schmidt Mazda in Beavercreek, Ohio). Very poor customer service. Do they really think its okay to have to replace a bulb in your car every 3 months?! I will never own another Mazda or buy a car from this dealer again. I strongly advise anyone reading this to do the same.

I own a 2006 Mazda 6. I purchased the vehicle in September of 08 with 20,000 miles, and all remaining warranty in force. In June of 2011, the check engine light comes on, and the engine begins to make a loud noise. I immediately had the car towed to the dealer, who notified me the next day that I will need a new engine. At this point, the car has 42,000 miles on it. The cost will be $6,600 for a brand new engine; they will only provide warranty for one (1) year, and because my warranty was up a few months prior, they will not stand behind it.While speaking to somebody from the Mazda corporate office, I was given only given a “sorry about your luck” attitude. As a result of the cost, I sent the vehicle to an independent mechanic, who replaced the engine with a used engine that has warranty for three years. I was also informed that there is a well known issue with Mazda engines, but the company refuses to stand behind their product, or remedy the problem.I dont think its unrealistic to expect a vehicle to last longer than 5 years (that only has 42,000 miles, and with only 20,000 miles is mine). Clearly by just reading problems posted online, there are many issues with Mazda products. Judging from my experience, speaking to somebody from their corporate office who would neither allow me to speak to anyone with authority, or offer any resolution to the problem to keep a customer, I certainly will not be purchasing any of their products in the future, and I would advise anyone I know to look elsewhere.

I had purchased a 2000 Mazda V6 from an independent dealer. He sold the car with no warranties. I purchased my car on 3/5/12 and less than five hours after I had the car, my engine blew. The owner does not want to fix my engine nor refund me the amount that it will cost for me to put another one in the vehicle. The car was $2,700 total. After weeks of trying to get the situation fixed, he said that he will put $350 towards another engine and I have to pay the rest. That is not fair to me as a consumer because I didnt have the car long enough to blow the engine and I feel like I should not have to pay out of my pocket to replace it.

I bought the 2016 CX-5 grand touring with the tech package. I fell in love with how the car drove and had owned a 2013 Mazda CX-5 so I thought that I was just getting an upgrade. Well it was very late by the time we left the dealership and so they just handed me the manual and said the instructions for the navigation system was in there. I didnt need the navigation until about 2 weeks after I purchased it. When I did need it a map of San Antonio river walk kept showing up and I live in Virginia. The clock also does not work or set the time to eastern time. I took it back to the dealership but the service department does not know what is wrong with it and suggested they are going to have to tear it all apart to find the antenna. I am so mad, its beyond words. How can they sell an almost $40,000 car and say it has these features and it has none of it working.

Purchased a CX9 new in 2007. Drove it with a few problems like the Prox key losing its program forcing us to buy a new one at the cost of $300 plus $100 programing. But thats the short of it... At 59000 miles I walk into the dealer and have them doing some recall work on the car. I tell them its transmission is kind of slipping. Service guy says dont worry and recommends a trans service... I say ok... Come back a month later ask for trans service and he says, Its over drivetrain warranty now. Maybe the service will help. Sounds like the trans is shot. The part alone is $9000 and removal is another $3000. Has no record of my issue at prior visit. Says there is no warranty. Said you dont service your car here so we wont help you. I ended up spending another $3k out of pocket having a trans shop rebuild the trans. If youre thinking about it... RUN FROM MAZDA!

I bought a 2007 Mazda CX7 with 28k miles on it. I love my car, except now we have issues. At 30k miles, the timing chain was replaced under warranty. The weekend before Christmas, the turbo went out. We had the car towed back to our Mazda dealership where they filed a claim with Mazda and it was denied due to sludge. We have always had our oil changed and even provided our service records. They still denied the claim. As having all this done, we did learn that this is not the first turbo for our car! One was replaced at 12k miles! Now I am trying to deal with getting it fixed and from what I am seeing, many people have the same problem! Please email me if this has happened to you! Thank you!

This is the first Mazda Ive purchased and owned. The purchase of the vehicle was fine and I like the car. However... I asked to have a remote start installed (I live over an hour and a half from the dealership as this is the closest Mazda dealership to my home). I took a full day off work to drive to the dealership and wait four hours for the remote start to be installed. They installed an Mobile Remote Start (MMS) and NOT a remote start as I asked. The Mobile remote start doesnt work where I live and work in WV due to the lack of cell service in many areas. So I asked them to remove it. I had to take off another full day off work to have them remove the incorrect product that they installed the regular Mazda remote start.Its been a couple of months and the Mazda product (remote start) has been nothing but problems! It works one day and then doesnt work the next day. When it does work, it wont start until Im like right up on top of my car and then when you open the door, the car shuts off. I changed the batteries and that didnt do anything. It worked the first day and not the second or third day. I contacted my salesman who said I could bring it back down and they would take a look at it and repair it if there was an issue. He said they would replace it if it was faulty. I went out and looked up the reviews and the reviews all indicate that similar problems have existed (with reviews dating) back to 2012. Apparently Mazda has done nothing to address or fix the issues with the faulty device.I requested a refund (I paid about $500.00 for the product and the installation). Mazda refused to give me a refund. They care absolutely nothing about the bottom line of their customers. This will be the LAST MAZDA I ever buy! Not because the car is bad, I like the car, but because the service after the sale of a 30K+ product is obviously NOT one where the customer care. I will be encouraging all my friends on Facebook and work and everyone from here on out who ask me about my car (its a beautiful car... I get lots of questions about it), NEVER to buy one if they expect to have quality service after the sale! Terrible business practices Mazda! You should be ashamed of yourselves. P. S. I am a service disabled veteran... To all veterans out there... Beware!!!

We are going to have to replace our fourth Catalytic Converter. Each time we are just outside of warranty. We have asked our dealership and Mazda customer assistance for assistance. Mazda would not be able to assist with the replacement of the catalytic converter due to the fact the vehicle is outside of warranty. My daughter was on I85 in heavy rain 2/18/2012 when her car bogged down and it was all that she could do to get safely off of the highway and out of heavy traffic. Her check engine light was flashing and we knew exactly what was wrong. Here we go again.Is there anyone that can help us with the EPA required catalytic converter warranty? Is there any extended warranty law which applies when a part needs to be replaced four times? Recalls that we can not find or our dealership is not telling us about? Can you please help? Thank you very much.

This is my 3rd Mazda and all have been completely reliable and cost effective without being “stodgy” looking. The 2019 CX-5 is fun to drive while still being economical, supremely comfortable and safe! It’s loaded with so much amazing technology that Mazda employs a tech person to explain it all!

My oil cooler started to leak. The dealer told me that the problem is a gasket, but I need to buy the whole part (oil cooler). After doing some investigation on the internet, Mazda knows that this is a problem and is not doing anything about it. If I dont get this part changed by Mazda (at the very least get a discount), I will never buy a Mazda again. I really love my CX-7 but this is not the only problem I had with it. This is the one that really filled my jar.

I bought our first used car, a 2007 CX-7, and the maintenance records are up to date. The car stopped running. We had it towed and the dealership said the timing belt broke and bent the valve and now we need a new engine. After research, I have found many other owners of the same car experiencing the same problem. We are now stuck with a dead car needing an $8000 engine and we owe way more than that on it.

AIRBAG DEPLOYED ON MY 2001 MAZDA MPV - In May of 2014, the airbag on the passenger side front seat deployed while I was sitting at gas-n-go after pumping gas. My daughter was sitting in the seat. It cause deep bruising to her back and cracked her rib. Now Im afraid to drive it!

On May 21, 2013, I bought a new Mazda 6 Sedan - full optional, including the Red Soul extra paint. Just few miles away, I noticed 3 spots on the front hood. The paint is extremely thin and it is difficult to see the clear coat with a magnifier lens. I brought the car to the dealer and they said it is normal to get spots because of road sand. I washed the car and one more spot appeared. Because of my firm complaints, I was able to get an appointment with an inspector from Mazda and now Im waiting to see him. Paint quality is unacceptably cheap for that car standard. Should I expect the car surface to be pitting away day by day?

Thought just easy fix oil leak and when I went to fix it they want $429. Just for part and Mazda knows its a faulty product! They should do recall. Using oil and leaking terribly. Then makes you go through antifreeze to cool problem. Then makes engine light come on. They have known about this problem for a long time. How unfair to consumers! I will never want to buy another Mazda again!

I recently bought a Mazda CX-5 (2 months ago). At the time of purchase I had only a couple of criteria but they were very important to me since I put A LOT of mileage on my cars. (My last car was a 2007 and it had 380,000 km on it when I finally decided to buy a new car.) My criteria: The car needed to have XM/Sirius availability, a bluetooth that enabled true hands free use of my cell phone calls and an easy to use, straightforward navigation system. I was told the CX 5 I was purchasing had all three… WHAT A LIE!!!I paid an extra $1300 for the tech package to be installed into the car that would supposedly allow all three of above criteria. Immediately it was evident that something was wrong with the navigation (or so I thought). It took no less than 7 step to input any address into it. It was impossible to use on the fly and required not only pulling over to input info BUT it demanded 6 more levels of information before it would give me directions! Im serious. After returning to Budds dealership to attempt to gain further insight on how to correct this issue it became evident that NONE of the salespeople knew how to operate it! NONE! Not even the sales manager. We had to contact the Navigation system manufacturers in the state to find out what the problem was. Turns out, there was no problem. That was the crappy-ass cheap nav system that Mazda had ordered for their 2016 CX line of cars!!! Oh - by the way, the voice recognition is non-existent. Now I am back to driving around having to rely on my iPhone Google Maps to direct me on my travels. Nice to know Mazda has our backs (tongue firmly planted in check) helping its customers abide by the hands free driving rules now strictly in place in Canada and the US. There is no excuse for this type of 20th century technology in todays 21st century, seriously?? The XM was a joke, it does not actually show up on the in-dash display. It is provided exclusively by a tiny little remote that has push buttons. No scrolling capability, no visual feedback about what station you are on or listening to, unbelievable. By the way, I had the tech package removed and requested my $1300 back. My Bluetooth is another matter, cuts in and out on a regular basis. I have to reconnect my phone and the cars bluetooth at least 4 times a month. Again, as with the nav system, the voice recognition is non-existent.I HATE THIS CAR. $40,000 and 7 yrs of car payments for the privilege of driving a car with no nav system, XM/Sirius or bluetooth capability. So basically I am back driving around having to use my iPhone for cell calls and google maps. One more thing, the gas mileage sucks, the tank is the size of a football. I am filling up every second or third day AND it sounds like a diesel engine when you first start it up. I thought something was wrong with the muffler when I first started driving it. Turns out the loud engine and exhaust noise is the result of the skyactiv technology they use, another huge marketing BS story they try to sell you about why Mazda is so advanced. Did I mention HOW MUCH I HATE THIS CAR??

I love my car. Living in Michigan, I needed a vehicle that handled well in snow but also with good gas mileage and being able to adjust the drivers seat is very important. After test driving several models, I was extremely impressed with Mazdas handling. I also love how the looks of the car. Its very stylish and its fun to drive. Definitely spend the extra money and get the navigation. I use it all the time. But I wish the rear seats were more comfortable. When test driving cars, I never thought to sit in the back. A word of advice, next time test driving, sit in the back and feel how your passengers are feeling.

I purchased a 2010 Mazda MX-5 Sport model in June of 2010. This year, the convertible top started tearing on the passenger side above the window. By the time I got to the Dealer, Beach Mazda in Myrtle Beach, SC, there was only one day left on the warranty. The car had less than 22000 miles on it so the three-year warranty should have been in effect. The service department took pictures of the tear and the odometer and sent them to Mazda. Mazda declined to warranty the repair. The service department again brought this to Mazdas attention when a Mazda representative was visiting the dealership. They again declined to warranty the repair. I sent a letter to the General Manager of Beach Mazda about this problem and I never received a response. I appealed the ruling to Mazda and they again declined to warranty the repair. I attempted to disputed this through the BBB Auto Line procedure but they wont help me because the car is now out of warranty. The top has now started tearing on the driver side in the exact same manner. Beach Mazda has given me a quote to replace the top and the cost is more than $1300 plus tax. Why would I buy a Mazda part if they wont warranty it? To top this off, Mazda is now trying to sell me an extended warranty.This is my FIRST and LAST Mazda. My wife and I have purchased 4 cars from Beach Automotive and I will think twice about buying another car there. The manager could have at least responded to the letter I sent!

As a Mazda customer and owner, I feel like I am being treated unjustly in regards to the recent Special Service Program warranty extension for the Mazdaspeed 6. Additionally, I had the most inexcusable and appalling experience at one of your Mazda Dealership locations.Special Service Warranty: This January, Mazda released a Special Service Program to extend the warranty coverage for the specific repair of the Variable Valve Timing (VVT) noise and/or timing chain noise concern for my vehicle. However, the warranty coverage for the specific repair is extended to 7 years from the original warranty start date or 70,000 miles, whichever comes first. The letter was broadly dated January 2012. A customer service representative named Jason informed me that the letters were sent out 1/13/2011. However, I did not receive the letter until 1/21/12, and my mileage is now 72,800.The Special Service Program letter was not received until Saturday 1/21/12. In November of 2011 is when I first started hearing the rattling/ticking noise. In your letter you describe the problem as a loud ticking noise may be exhibited from the VVT when the engine is first started at cold condition After the engine warms up, some vehicles may exhibit a knocking/rattling type noise from the front timing cover and/or valve cover at engine speeds below 2,000 rpm, due to excessive stretching of the timing chain. Following is a warning that the warranty extension does not apply if the problem is caused by poor vehicle maintenance. However, I can assure you that I have kept up to date with oil changes (using the correct weight oil), I keep a maintenance log, purchase everything from the same pep boys, and am willing to provide proof of receipts if necessary.Since November, I have been trying to explain and pin point this issue to a family friend who happens to be my mechanic. If you were to repeat the above quote to any mechanic, 100% of them would say, I need to hear the noise first. Being that you do not hear the noise 100% of the time, it has been extremely difficult to identify the repair with my mechanic until this letter came, which clearly states the root of the problem. Back in November, the car was under the 70,000-mileage limit; in fact I was still under the limit though most of December. However, I drive about 90 miles a day during my commute to and from work. By the time the letter was received, and I was finally aware of the actual problem, I happened to be 2,800 miles over the limit. After some calculations based on driving 90 miles a day, I would have first breached the 70,000 mile limit 31 days ago, or roughly around December 20. According to Jason, one of your customer service representatives, he informed me these letters were sent out on January 13, 2012. If the letters were sent out just four weeks prior then I would have been under the 70,000-mile limit. I can understand if Mazda were to deny the warranty extension for drivers with say 90,000 miles at the time of the letter. But to deny Mazda owners who are over the limit by a mere few weeks is absolutely arbitrary and uncalled for.To recognize the problem at hand and issue a Special Service Program is a start but I urge you to look at the 70,000-mile limit as a gray line, and not such a black and white one. This will help instill faith back into Mazda Owners such as myself. Please be open to understand and accept extenuating circumstances. Thousands of Americans file wrongful lawsuits everyday out of greed. My only wish is to have Mazda bear the costs of the repair. I know I am not the only Mazdaspeed6 owner in this situation and I hope others will be as persistent as me to have their opinions on the matter heard. I have a file # on record for VIN# JM1GG12L171110311 if you wish to view at your convenience.

So Mazda has kidnapped my mothers car for 3 weeks now. My mom is not very well in English and sometimes gets taken advantage of and I feel like MAZDA HAS FULLY TAKEN ADVANTAGE OF MY MOM. We had my uncle call and my brother even called so this morning I have decided to call for her cause I wanted to know if she was EVER GETTING HER CAR BACK. She has to work so I called and asked for the person in charge of my mothers car and the little girl on the phone told me, Ok. Yes he’s in so she transfer me to the VOICEMAIL so NO HE WAS NOT IN (LIES). I left a voicemail for JASON and then calling back to Mazda the little girl picks up the phone and I tell her, Life is kinda hard right now for my mother and her and I don’t see eye to eye sometimes living together (I’m putting this nicely cause she really pissed me off) and that little girl had the nerve to tell me, You need to take care of your mom. Little girl you don’t have the right to tell ANY customers that about their family. You guys have had my mothers car for 3 weeks now with no answers. She bought her car in 2016 and how the hell does the transmission just mess up like that and then finding out they don’t even do an engine check in your car when you go and get an oil change. Stoney Trail Mazda has the worst service/callbacks and rude service people EVER. You guys need to work on your people skills and maybe get a new girl to pick up the phone for service cause she had no clue what’s she’s doing... One more thing my mother had to rent a car and pay it with her own money cause Mazda said that her plan didn’t cover it. They also said they would try there headrest to fix it and try to cover her car rental and NOPE that was another lie... Youre better off taking your car to another mechanic that!!!

I own a 2005 RX 8. Kept up with the oil change and maintenance of the car, I seen that Mazda was doing a recall on the motor and wanted to know how could I get my car into the program to get a new engine. I love my car and will never part from it. Ive found water in oil stick and even though it hasnt ran hot would it be a problem to have a new engine in my car? Please email me at ** for more info on this issue. Thank you.

I bought a 2001 Mazda Millenia in 2012. It had been owned by an elderly man and stored in a garage after each use. I paid $5500.00 for the car and at 42,000 miles I COULD NOT pass up the new looking car deal. Only a few problems so far and minor at that. With over 100,000 miles on the still awesome looking, driving and handling perfect as well as runs like a new car, I am a very happy owner. Changing the oil every 2500 miles myself and using the best oil. Its a car, treat it right and it will last. Most car companies have their problems. Look at GM, Ford and others. With the amount of Mazda on the road today, I think the problems are minor. I wish Mazda would help more people with their Mazda problems. It would be a better car company for all.

We own a 2002 Mazda Protege and are pleased with the service it has given us. However, we would not buy another simply because of the way the body is rusting and falling apart even with repair work and undercoating. Just look around at this make. Most of them are rusting away all around the wheel wells. We cant fix it any longer. Its like a cancer.

My 2005 Mazda 6 broke down along side road. The engine only had 40,000 miles on it. I called Bob and he told me to have it towed there and hed take care of me. I was later told that the engine blew but as his crew looked at it, they verified that the engine and oil was clean. He said hed call regional and see what he could do for me to get the engine repaired or replaced.After several weeks of run around, I was finally told that it was going to cost $90 for the service team to look at the engine. I was then informed that he could put a salvaged engine in for $4,000. I about freaked out--$4,000 for a used engine that came with a mere 90-day warranty? I called Mazda headquarters and was told that I shouldve bought an extended warranty. I told her that she was crazy as no car costing over $20,000 should have a blowing engines with a mere $40,000. I then asked if Mazda would help out by paying for the service or the engine--or at least half, so that I could get the car back working. She told me that Bob offered me a great deal and I had refused him. I told her what he offered and $4,000 for a used engine plus other parts as needed didnt sound like a good deal to me at all. I asked her, If it was you car, would you not expect Mazda to stand behind their product and assist? She told me that Mazda stands behind their products and I shouldve purchased the extended warranty. After reviewing the Internet, I found out that Mazda 6 engines seem to have a lot of loss of oil or blow out problems. I always thought Mazda was a good company but I know Ill never purchase another. Ill make sure that everyone I speak with would hear about my experience with the vehicle, the dealers run around, and the arrogance at Mazda HQ in California.

My name is Aubrey **** and I have been a Mazda driver /owner for the past 20 years. I am now the owner of a Mazda CX-7. My previous vehicle was a Mazda Tribute. Mazda is an easy sale for me. Since getting my first Mazda, the only thing I have needed to let the sales person know is how much I need to spend and the main features I am looking for. I have never had to write a letter like this before since all my previous Mazdas were excellent choices. However, I have to express my displeasure with this vehicle. I will attempt to express all the features with which I have been having problems over the past few months since I have acquired this vehicle.Wing Mirrors. The CX-7 is a cross between the ordinary car and the SUV. The wing mirrors are much too small for this vehicle and presents quiet and enormous blind spot. I have had a number of near misses since acquiring this vehicle!Automatic Transaxle Control. This Transaxle control is causing me trouble due to the design. Most automatic vehicles only requires a push of a release button and pulling the lever straight down into the required position. In this vehicle, there is no button. However, you have to maneuver your way around a number of grooves in order to get to a desired position. This gives the impression of a manual stick shift which to me seems like a backward step in the design of the vehicle.The Radio. The Tribute I had before the CX-7 had the feature in which was able to continue to listening to the radio when I got to my destination even after switching the engine off until I exited the vehicle. The CX-7 is lacking this feature which I find a huge drawback as it is a newer model.The Climate Control System. Safety is a very important aspect when driving. Most vehicles are designed for the drivers to keep their eyes focused on the plethora of things happening on the road at every second and features which distract from this should not be present in the vehicles. In the Tribute, with regards to the climate control system, there were five (5) buttons to select your preference of either the defroster, defroster and floor vents, the dashboard vents, the dashboard and floor vents and the floors only vents . This made it so you only have to take your eyes off the road once to select the mode you need. In this vehicle there are two (2) buttons, one for the defroster and one for the other modes. Therefore this makes it so that it is fine to select for the defroster however for the other modes, you are required to take your eyes off the road multiple times in other to be sure of the exact mode which was selected, as the second button needs to be pressed numerous times depending on the desired mode.Bluetooth. It is the law that persons are no longer allowed to hold phone in order to have a conversation when driving, so Bluetooth should not be thought of as a bonus feature in modern vehicle but a standard feature. This Bluetooth is seriously flawed. It rings, I answer but there is no sound. I cannot hear the person nor can they hear me. I hang up and the entire display goes blank. The radio goes out and the time resets itself. After which, I have no radio and no phone for days. This event occurs on a regular basis, it corrects itself, after which the phone will ring again and the whole incident occurs all over.Indicator. The Tribute I drove before had the indicators neutralized after 60 seconds. So if I was at a stoplight waiting to go left or right the indicator would neutralize and I would have to put it back on. This a great feature to have as when changing lanes on a high way the CX-7 keeps the light on where as the tribute would neutralize after a minute. It is very irksome for driver to be blowing and swearing at me on the highway for not changing lane as is being indicated. In conclusion, I have to confess the CX-7 is a step back into the past and I would happily trade it for a tribute with the Bluetooth and the heated seats as it is my opinion that I have been downgraded in my move from the tribute to the CX-7. My number is **** I would appreciate if someone from the costumer service could call me and we could find a common ground in which to settle this matter hopefully within the next week.

Contacted dealership where car was bought. Spoke to so called manager and I told him I was very disappointed that we needed 4 new tires at 24,500 miles, seats are very uncomfortable you would slide off of them if you didnt have a seat belt on, and inside of doors get very dirty, dont understand this, and windshield breaks easily. I told him I would not buy another Mazda or recommend one to another. He said I HOPE YOU WILL BE HAPPY WITH YOUR NEXT CAR. ROTTEN ATTITUDE NOT VERY GOOD FOR BUSINESS.

They did eventually cover the turbo under warranty, I had to pay $300 for an oxygen sensor and I still wont do the wheel bearing, but at least they covered the expensive part. I called head office, they called the dealer, back and forth and it was eventually covered.The main root cause is that when I purchased the vehicle and asked to extend the warranty, I thought I was extending the original warranty which is covered under Mazdas Added Protection plan for new vehicles. What the salesman actually gave me is a two year powertrain warranty. Im not sure if this was miscommunication or an error on their part, difficult to prove at this point.

On July 25, 2015 my new 2016 CX-5 only two months old did not want to start. I checked the battery and it showed it had power but my car was as dead. I called my dealer at Lodi N.J. where I bought the car for advice and Rahsheed told me to call Mazda roadside assistance and I did. Spoke with a Mazda roadside assistant and told her what was going on with my car and she told me a flatbed tow truck will be at my location within a hour. One hour later comes the flatbed tow truck and I asked the driver if I could ride along and so I did. We get to Koeppel Mazda Queens NY. I tell the tow truck driver that I am going inside to let the manager know that we are dropping off my car. The manager Andrew ** steps outside with me and as the tow truck is backing up and bringing my new car down it scrapes and damaged my new Thule bike rack. Andrew the manager tells him to stop what he was doing and that the car needs to be lowered on the street. At this point the driver is getting frustrated and levels his flatbed truck in which he forgets to put the rear straps and chain hooks on the rear of my NEW CAR and also forgets to put my NEW Cx-5 off off of neutral and failed to put it in park and Failed to deploy the emergency parking brakes on my car. He then drives forwards, fast and slamming on his brakes causing my Brand New (Mazda CX-5 GT with Tech package) to shoot forwards and crashing into the back of his tow truck causing front end damage. Three Mazda certified workers seen the accident including the service department. Manager Andrew ** and I were all in shock on what just happened. Andrew and I took photos of the damaged SUV and Andrew told me that he would take care of the report. I advised Andrew that I don want my car back due to the loss of my resale value caused by Mazda. On 8/14/2015 I stopped by the repair shop that was fixing my car to get some things I left in the car. To my horror my car was in the back of the shop dirty with my whole SUV front end sitting on top of my cars roof, not to mention both my front windows was rolled down getting dust and dirt all over the place and not to mention there goes my new car smell and the body shop wasnt even certified Mazda repair shop. I know that when a new car rolls off the assembly line everything is calibrated, the transducer in the front of my Mazda emblem with the laser on my windshield work hand in hand so that my auto brake assist work properly. Now my new car will have a damage report on carfax that I did not cause, all Mazdas fault. Why did my new car did not want to start in the first place? It was only two months old with just 2000 miles on it. Mazda Roadside assistance contracted the tow truck company NYC Tire Auto Care Inc. The incident happened in front of multiple employees of Mazda (Manager: Andrew ** (Service department associate: Izzy ** and two others from Parts Department that will vouch what happened. I will now lose thousands of dollars on my trade in when I decide to trade inmy 2016 CX-5. I stated that I dont want my car back to every Mazda personnel I spoke with due to the fact that it was Mazdas fault. I just want a brand new CX-5 with everything I put in but sadly I am getting the runaround. Even my insurance company called in my behalf and they also getting the runaround.

I just leased a 2016 CX 5 Grand Touring last month and began having problems with the transmission. Initially it would hesitate for a second before drive would engage. I made an appointment to have it looked at. Before my appointment I stopped at a light and when I pressed on the gas nothing happened and then it went into gear and all of the warning lights went off and it went into limp mode. I immediately went to the dealership and after looking at the car they said the Mazda techs want to examine the transmission and that they would be replacing my transmission. Unbelievable as CAR HAS ONLY 887 MILES and I havent even had it a month!

Bought my Mazda brand new in 2008. From day one, until 37k miles, not a single hiccup or fault to be had. Then my power steering shut off one day and I called Mazda and they immediately issued a recall and had it replaced the next day. And at 70k miles, there was a recall for a faulty ground on the wiring harness for the windshield wiper motor. Ive never felt safer in a vehicle. This Mazda has been FANTASTIC and I honestly couldnt recommend a better car for the money.

Mazda 5 2008 Electrical problem. First transmission going from drive to lower gear electronically - change out 3 computer and wiring harness. Now heater blower fuse blows and sometimes the lights & horn blow after shutting off the car.

I purchased my vehicle 2 years ago and just recently got to 20,00 miles and had to have the rear disc brake pads replaced because they barely passed inspection. I called the customer service number and they said they would gladly replace them free of charge if I went back to the dealer immediately that day to get it done. I then learned that this is a flaw that some of the CX-5s have including the current models. I leased my vehicle so I will be returning it before the 40,000 miles when it will probably need them again. It is expensive to replace them every 20,000 miles when they should last at LEAST 40,000 miles. If I owned this vehicle who would have to keep replacing them when they wear sooner than they should, ME!!! That is an expense I can not afford.I also have an issue that when you open the back hatch there is not enough light to see what you are doing. I like the way the car handles in the snow, which is why I leased it to begin with, to see how well it did. I like the car and would love to buy another when my lease is up but I dont know if I will because of the expense of replacing the discs every 20,000 miles.

Mazda CX7 - My Mazda had just over 70,000 miles on it. Notice I said had. 3 weeks ago the car died while my husband was driving to meet carpool, shortly thereafter, it spontaneously went up in flames! It completely burned the engine, dash, tires all to a crisp. In process of settling with insurance company, but as everyone knows Im out thousands of dollars! We are working class family, and this was our only transportation. How do we hold Mazda liable? How do we recoup the millions of dollars consumers have lost by purchasing this car?

I purchased a 2008 CX9 certified pre-owned Mazda on 10/7/2011 and Maple Shade Mazda confirmed I had 80% left on the brakes. Six month later on March 27 2012, I had to take the car in because it was making a noise when I stopped. The dealer said I need new rotors and new brakes. I had driven the car 5000 miles since I bought the car. I felt the dealer made a false representation when they stated in writing I had 80% left on my brakes. Dealer refused to install the brakes at their expense which is what I believe they should have done. I dont believe I could have used 50 of the brakes in six months or 5,000 or 6,000 miles.

Just out of warranty my passenger window motor broke. I had to buy a new motor off the internet because the dealership wanted six times the price for the part. Then a year later the driver outside door handle broke. Four months later the same handle broke again. I didnt realize but the other handles dont get as much use but theyre starting to show theyre starting to give. I will not be buying a Mazdas again and this car (Mazda cx7 2010)was not cheap.

2012 Mazda 3 GPS system suck. Bergstrom gives no help. Unit has bad maps and guidance. I cant speak on state or county roads. This is a piece of ***. Bad add-on equipment for Mazda. I didnt want it on purchase but had to accept with other options I wanted. Please fix this piece of crap or never another Mazda.

The Mazda vehicles we have owned were both reliable and cost effective.

Love my SUV Mazda CX7. Its so comfortable. Have much space for family members and its a good vehicle to travel and have a big back space for stuff, groceries, shopping items. The interiors are very durable material and easy to clean. And easy repair and to drive so safely and secured part. I recommended so much for all type of family. Its very pretty design so I would like to buy a new one next year. But I would like maybe a more bigger back in a new model but at all its fine other parts. Quality and strong parts. All the model is ok.

My 2001 Mazda Millenia broke my heart and my bank. I bought it from Duncan Auto in Key West. It was lovely and it still is, but the engine is useless. The hold light went on and the transmission began to burn. When I called Duncan, the dealer where I had purchased, they said that their mechanics wouldnt touch it. I tried some more local mechanics who had their way with the car and charged me heavy but still the problem persisted. The car could not be driven over 25 mph and I couldnt go anywhere without the transmission burning up. Finally, at my expense, I had it towed to a Mazda dealer in Miami. They said that it needed a new transmission at a cost of $6000.00. The car cost me most of my savings ($17,000.00) which was a lot of money for me and was the first nice thing I ever bought myself and it lasted only two years. This cleaned me out and I cant afford another car at this time. The car still sits in front of my house and forever a painful reminder. Do your research people and buyer beware. Learn what youre getting into on second-hand owned vehicles from non-affiliated dealers.

I was cheated by Mazda Marshals Milton Keynes. I took my Mazda RX8 to the dealership for a check just to sort out my issues with my CD player which wasnt working properly. Along with that, I told them that the car seems to consume a lot of fuel. They later called me back and to my surprise no value was added to my car, nothing was done to my CD and all previous faults still existed. I was charged $57 which they claim is for the inspection of the car. I then called Mazda customer service along with checking their website only to find out that Mazda does a free comprehensive car health check, the same check which I was charged for. To further worsen the matter, a week after the inspection I discovered my RX8 had issues with starting again whenever it is turned off. I usually have to wait five minutes before starting the car again. I have written to them repeatedly but no reply. Im currently getting legal advice concerning this.

2008 Mazda CX-7. Too many problems to mention with these types of vehicles. There have been tons of recalls and if you happen to move and forward your address, they will still send the notice out to your old one just so they can screw you out getting the work performed!

I bought a brand new 2005 Mazda RX-8. I loved the car, until about 60,000 miles later when the car started stalling, even after I brought it up to operating temperature. It took about 6 trips to two different dealerships to discover that the problem was a bad engine that would need to be replaced. I was still under warranty. However, Mazda did not want to replace the engine. They said I did not properly maintain the car. After proving that I followed maint. schedules and all oil changes at Mazda dealerships, did they replace the engine. Now my new engine is at about 80,000 miles and the same problem! I need another new engine! But because my car is over 100,000 miles, Mazda will do nothing for me. They offered me loyalty offers for owning a Mazda. They refuse to acknowledge they have a poor product and to stand behind it. Because of this I will never buy another Mazda, and I suggest the same for you.

Purchased my Mazda Tribute S new in 2005. Vehicle is kept in like-new condition in and out. Regular oil changes combined with scheduled maintenance performed. Only well known gasoline is used; vehicle never abused nor in an accident; current mileage: approx. 52,500 miles. Complaint: main cat converter began to fail with severe loss of power as a result. This occurred at approx. 52,000 miles. Had Pre-Cats tested on computer. Results: Pre-Cats showed signs of early failure. There are two Pre-Cats. Bank One is now showing below design efficiency. Evidence of honeycomb fusion has already been seen. I contacted Mazda, California. Was instructed to talk with a Mazda Dealership. Did this. Went to Mazda of Lodi. While there, met with Ownership and Shop Manager. Indicated that Mazda Corporate would require an assessment of the Pre-Cats and would then determine the degree of financial assistance given to me considering the low mileage of the vehicle. I am also a repeat Mazda customer as Ive purchased two Mazdas in the past. In summary, Lodi Mazda refused to accept my vehicle saying it was too old and they did not want to become involved with it as well as stating that Corporate would not pay them anyway. (Is this legal?) I was abashed at their cavalier attitude and attempted to convince them that I had been sent to their Dealership by Corporate; they simply found this humorous. I left with utter frustration. I then called Mazda California and reported the incident. I did receive a follow up call from Mazda wherein they indicated that I should not expect any assistance from them as my vehicle was out of warranty. Frankly, considering the low mileage, I believe Mazda should have at least paid for the Pre-Cats; I did not request any reimbursement for the main Cat. My relationship with Mazda is now over; I will never purchase another Mazda car or SUV. My Tribute is like new so I will invest in new Pre-Cats and bite the bullet. Mazda and Lodi do not want to read my mind. Needless to say, they will not see my truck for service nor for anything else. Responses from fellow Mazda owners are welcome.

I bought a Mazda RX-8 with an engine warranty and Mazda refuses to pay for a new engine. There is also a recall on a part in an airbag and they refuse to fix the damages caused by a faulty part. If you are looking for a car dont go to Mazda unless you are looking for nothing but disappointment.

2010 Mazda 3 - Another one bites the dust. I work from the house, do mainly highway driving and put about 100 miles a week if that on the car right now. I was driving on the highway and RPM started to rev up; I couldnt switch gears and clutch gave out from underneath me. Luckily, I was able to roll off the highway when I noticed the problem. Of course, one problem leads to another. The battery then died at the shop. I had to replace it as well. This comes not even a month after the rotors for brakes hit the fan. This has got to be one of the most problematic cars I have seen. A clutch dying in less than 3 years and the worst part is my car was due off its lease next month. I assume this to be a manufacturer defect, and maybe one day they will admit to a faulty clutch. As for customer service, its some of the worst I have ever seen. They review your concerns with an eraser or write with one. Horrible company and car!

I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

I had an accident in my Mazda 6 on February 17, 2012. I was totally innocent as someone drove up the back of me. My car was towed to a local crash repair. They ordered replacement parts from Mazda on 27/2/12. To date, they have still not received the parts from Mazda and hence I am still without my car. I contacted the customer support area to find out what the problem was and they advised that Mazda was moving warehouses and unfortunately they couldn’t locate the parts. I rang them back today, 17-4-12, only to find that some parts will still be at least 10-14 working days away. I have been without my car for 8 weeks and will not be getting it back in the near future. Mazda definitely do not live up to their value statement.

I went in for an oil change and full circle inspection, but little did I know that Ill be unhappy with service. About a week or so later, I actually took notice that a/c was not working as good as it did before serviced by Mazda, and as a normal routine of checking fluid levels, I also noticed that the oil was low. On 9/25/11, I called the Mazda service department and spoke to Lee. I informed him the exact information and he told me to bring my car in for service. So, I schedule an appointment for 9/27/11 at 2:15 pm.I went in just to be told that in order for Mazda to service the car, I would have to pay $129 for the a/c and that if oil was short, I would not have a problem unless it was below low. I did explain to him that my husband had to put in a quarter of oil because it was so low. He suggested that I bring it back for another oil change and they would deduct a quarter off the amount. He was not willing to consider by chance that air was leaked out of the car by Mazda technician and not enough oil was put in the car by Mazda. He never stated over the phone about paying for them to check a/c or anything. I drove from another city just for poor service once again.

Over the past month both my husband and I have been shopping for a new vehicle. Since we both have very different needs, it has given us the opportunity to visit multiple dealerships including Volkswagen, Hyundai, Jeep, Honda, Subaru and Mazda. Driving a variety of vehicles. The Volkswagen, Hyundai, Jeep, Honda, Subaru experiences were all pleasant. WITHOUT exception each of the sales people followed up with us with either a thank you email or phone call and WITHOUT exception each of those dealerships offered us water or soda while we were looking at the vehicles - particularly nice given the heat-wave weve been having. Now to the Mazda dealerships. Please note I use the plural. That is because my husband truly was interested in a Mazda 6. We have visited three dealerships in two states and have encountered the same outdated sales practices in all three places. I am not a mathematician but it seems statistically improbable that these practices largely abandoned in the industry would be independently retained by three separate individuals. It seems more likely that the corporation itself still encourages these practices - salespeople accompanying test drives? Sales managers insisting on speaking with you before you leave? Continuing to try and sell you a car youve expressly said you do not want? Frankly, I am doing whatever I can to encourage my husband to buy the Accord Coupe 6 cylinder. I love the car, the salesman has been wonderful to deal with and I dont have to dread what comes next even if we were able to buy the car.

I bought a new 2015 Mazda CX9 back in March 2015. Was a reliable vehicle up until about 3 weeks ago. After I dropped my kids off at school I heard my fan getting loud under the hood. I looked at my dashboard, no engine light, no coolant light, nothing. So I drive 1/4 mile further and see that my coolant gauge is starting to rise, I then pull over into the next neighborhood as it begins to steam from underneath my hood. I have it towed to the closest shop to where I stalled out at, and they tell me that at 77,000 miles I need a NEW ENGINE! I had 2 other opinions from different mechanics and they all stated the same. I towed it over to the Mazda dealer that I bought it from, and they have basically told me tough luck. I forwarded every service record that I had since I purchased the car. But I would have to fork out $6k for a brand new engine. I will never purchase another Mazda again, nor will I ever recommend my family and friends. In a automotive industry that is fighting to retain their customers, I wouldve thought this wouldve been a great way to earn a customer for life. If you own a Mazda beware. As I stated there was no warning, and I wasnt due for another service appt for another 2 months. Way to go Mazda!

We bought 2 cars from Mazda Delray Beach. Both cars brand new. Less than 3 miles on each. We bought a 2009 cx9 and later a cx7 2010. Both cars has problems. The cx9 blind spot monitor, air conditioner, window motor, front and rear window motors. The cx 7 problems with the same problems. Windows front cannot close. Front door driver side lock came off. Right front passenger door lock messed up, it cannot be opened. Rear right window cannot go up. My cx9 has 46.000K miles 8 years old and the cx7 just turned 60.000K 7 years old.I was told that it is normal for those repairs to occur. Thats ** ! We have bought cars brand new cars from Nissan, Infiniti, Mitsubishi Motors and we never had any problems with these cars like what we are having with our Mazda cars. Infiniti, Nissan and Mitsubishi Motors we drove them to their limit and all we did was oil change and maintenance tire change. Think 4 times before you decide to buy a Mazda.

Mazda headquarters in Clermont Florida is terrible. I know many people who worked there and lost their jobs for no reason. The managers of the store dont know how to sell a car and the customer service is horrible. Dont ever buy a car from here. Its not worth your time or money.

I bought my 2021 Mazda CX-5 in February of 2021 in Saint Louis, Missouri. I travel for work and I am currently in Flagstaff, Arizona. My vehicle began making a roaring sound from the passenger side tire. I thought it was odd because my car only has 30,000 miles on it. I took it to a local mechanic because the closest Mazda dealership is over 100 miles away. And I did not feel comfortable driving it. Turns out my wheel bearing is bad. I called Mazda customer service and they said “Yes that wheel bearings are covered under warranty, and they can call for a tow truck but there is no guarantee that a tow truck will be able to come get it, and if they do there will be no guarantee that it can be dropped back off. I have no other vehicle to pick it up. I asked if I could just take my vehicle to a mechanic and have them repair it and be reimbursed and the customer service rep said, “no it will have to be a Mazda dealership for warranty to cover it.”In conclusion, there is no guarantee that my vehicle will be picked up, and if it is there is no guarantee that it will be dropped off. Also no reimbursement so I am paying out of pocket. What is the point of a “warranty” that does not give you options to repair your vehicle? The customer service rep said she would transfer me to her supervisor and that she also sent her my number in case we got disconnected. She hung up the phone and I never received a call from her supervisor. Mazda warranty is **.

This is a fun car and great to drive. Not for everybody, as it requires some extra care. Mine still like new. No more is being made due to the fuel consumption regulations. As a sports car, I enjoy the extra space in the rear seats. The body style is just super.

I have a 2008 Mazda 6, 2.3 Sport with 68,000 miles on it. The engine receives regular oil changes and has never been low on oil. Recently the engine started making a knocking sound at about 2500 rpm. The sound got worse and it would appear that I need a new engine at a cost of around $6000. I dont see how this could happen on a product that is less than 4 years old that has received regular maintenance. Mazda is a joke but worse than that is the fact that I have recommended this brand to my father and friends (two of them now own one). I really dont want to invest any more money into this car but it isnt worth any money without being able to drive it.

I bought my CX7 new in September 2007. I love the vehicle except for its very poor reliability. It has cost me in excess of $2000 a year to maintain this vehicle. Most parts that fail are notorious for failing but Mazda either wont cover the cost or their extended warranty is so meager it doesnt apply to my vehicle because of the mileage e.g. AC compressor; Oxy Sensor. I just discovered that my engine bay high pressure fuel pump is not working properly. I replaced the one in fuel tank 8 months ago and if it fails, it can wreck the engine. Mazda wants $1400 for the part! A better quality aftermarket part is available for less than half this price. Also, the Oxygen sensor on the Cat Converter has to be replaced at huge cost. I replaced the other one eight months ago. Together my current repair bill will be about $2000 including labor. You can find lots of stories just like mine on the internet (e.g. Edmunds).

Add me to the woes of Mazda owners (Mazda 2004 MPV) with coil packs and fans that wont shut off. Replaced the fan switch last month when it continued to run after shutting off the vehicle. Replacing the third coil pack at 93,000. Three down, three to go. Would also like to know why there is no class action lawsuit yet. No fan of super torts, but I am pretty angry. Theres no recall/fix from Mazda.

I purchased Mazda cx7 turbo 2008 from CarSense with 21,000 miles. The car has 50,000 on it now and needs $4,600.00 worth of work, a turbo charger, and a timing chain (at $50k?). Those should be covered under warranty but cheapskates at Mazda dont want to pay for the repair. I have records of all the services and do regular oil changes, but their product is crap. Wait until the stuff hits the fan and nobody buys their crappy products. Then, they will want a bailout from the government. Dont buy Mazda!

Two Mazda 3s 2010 - Revving from 1000 - 4000 when braking, struts, bearings, now car is rolling parked in 1st on a 25 degree incline. Ive driven standard (manual) all my life and this should not happen. Back to dealership.

Recently I purchased a 2015 Mazda MX-5, color zeal red. Damn what a beautiful car!!! I saw the car for the first time about a month ago, and test drove it. On the test drive the car accelerated on its own as I rounded the corner to enter the freeway. The salesperson sitting in the passenger seat said, Whats happening? Heck if I knew. As I depressed the break pedal the car accelerated. This happened a couple to a few times within about ten seconds as I would let up on the break and then apply the break again. Finally the car was back in control. The salesperson wanted to take over the driving so I let him. No problems the short distance back to the dealership. The salesperson said the car acted weird because I was most likely me getting confused in which pedal to use test driving the car. I purchased the car. I know what youre thinking. That I was pretty stupid for buying the car based on the test drive experience. Okay, I agree. The car has about 170 miles on it and this rapid acceleration on its own has happened a total of six times. I scheduled to take the car into University Mazda (This is where I purchased the car) on Nov. 25, 2014 to see if they could figure out why the car was accelerating on its own. On my way to the dealership the car dramatically accelerated on its own as I was breaking to avoid hitting the car in front of me. In order to slow the car down I shifted into neutral. The dealership had the car for one day and their guess as why the car is accelerating on its own is because I have the drivers seat too close to the steering wheel, and that Im getting confused in what Im doing with my right foot as Im driving. Hows that for high tech diagnoses? Forget the fact that I own a truck and Prius, and have had about eighteen cars in my life time. Ive never had this same problem with rapid acceleration with any of my other cars or truck. Look, I may have been stupid to buy the car in the first place, but Im sure not going to be even more stupid to buy some cheap dime store reasoning by the dealership for why the car is accelerating on its own.

My car started hesitating for a couple of weeks. After my car was diagnosed and serviced for the alternator and wiring, another problem was diagnosed, a leak under the intake manifold (PCV hose). After the tuned of $1400 plus paid out, I drove it off the lot and the engine light came on. I turned around and brought it back. On 10/19/11, they kept the car. The next day the tech advised me that he drove it for 10 miles and nothing happened. My car remained with them again. They cleaned the connectors and tested the solonoid valve and they said it was okay. I picked it up on 10/20/11 and the same thing happened. They kept it. I picked it up the next day. On 10/21/11, again the light came on after leaving. I went home and called them. The tech stated it would cost me another $400.00 plus. What? I stated they should fix it because the engine light was not the problem. I brought it in for the alternator and wiring. What happened with my engine light? I took the car and went to work. There was no light on and then, the light was on, etc. Oh and by the way, they stated to me the valve with an open and shut flap could stay open or closed and I should not worry. They were lax in that statement. Do they not understand its my engine light? I have had my Mazda 6 for 5 1/2 years and never had a complaint regarding maintenance and repairs from the Mazda dealer before. What is going on? Or, is it just the Mazda dealers in Lodi, New Jersey? If theres a class action suit in the making, Im in.

They do not treat customers very well. Their cars are substandard and when I try to get my car fixed, even more mechanical problems arise. Coincidence? I had to bring in my car twice for the same issue only to go to a third-party to have it fixed properly. Having said that even more mechanical issues have arisen. When I talk to them they are very condescending and rude. It was shocking at first but after a few times of trying to reason of them I discovered that they do not care about the customer. I recommend not buying a Mazda or dealing with any of them or their associates.

My Mazda gets great gas mileage, which is one of the main reasons I purchased it over other small SUV/CUV models. It also has a stylish design that I like. The next time I purchase a new car I would seriously consider getting another Mazda SUV.

I purchased my 2008 Mazda Tribute brand new. The first year (8 months after purchase), I noticed a sound in my car. I quickly took it to the dealer I purchased my car from. As soon as I pulled up to the dealership, the mechanic told me that it was a belt and was easy to fix at $150. He informed me that a lot of Tributes had been coming in with this issue, but not a big deal. I had it fixed. There were a few minor issues afterwards. Fast forward 2 years later, my car mysteriously would not start. I would have to catch a cab to work. When I called a mechanic to come out to take a look at my Mazda, it started (what!). This went on for about 6 months. I went on a trip to NY and once again it would not start. The dashboard cluster defaulted; cost to fix was $1000. I took it to a certified dealer and while fixing it, they informed me that I also had a transmission leak which would cost me $1500 to fix. At this time, a recall notice had been mailed and I was unaware of this issue. I needed my car being a single mother of 3; I had no choice. Fast forward to present day, 2013, about a week ago, my car started making loud noises. I took it back to the dealer I purchased my car from. Guess what! My transmission has to be replaced cost $3600 (really!) and I had to pay $100 for them to tell me that. Unfortunately, I was one of the millions hit with layoffs; no income. I called Mazda corporate and informed them that I was not aware of the recall notice sent out in 2011. The customer service rep informed me that there wasnt a recall and that I was misinformed. I informed her that I got the information off their website and from the dealership. She was not empathetic to my situation. I understand that my warranty expired. However, I feel that a recall should never expire. If you are aware that a defected part has been placed in your product, you have a responsibility to replace. I paid $17,000 for my car. With all the service issues, Im close to $7000 in repairs and towing fees - almost half the cost of the car. This is not fair to me and others, who work hard all our lives, especially when my car only has 75,000 miles and Im the only owner and now when money is nonexistent to me. Please do not purchase a Mazda. It’s a money pit.

Has 52000 miles and no repairs. Only changed tires and brake job at 50K. Tires were still good for another 5K. Smooth riding and fast, but she loves consuming gas. Ample cargo room for 4 sets of clubs and luggage.

After 17.000 miles on my 2016 Mazda CX3 the driver’s side headlight housing failed and was filling up with moisture. MAZDA replaced it free of charge. The dealer tells me that Mazda is having trouble with these housings and that they have not put out a recall, Ok? At 40.000 miles it failed on the other side. MAZDA will not replace it. They say because I am 4.000 miles over the warranty. A 2 year old car and both headlights have failed. They want over $400+ labor. My first Mazda and my last if they can’t stand behind a 2 year old car and replace it. I would be willing to even pay for the labor at the dealer. Maybe someone here can get them to step up to the plate. Thank you.

I have not had a single issue with my car in six years, it has been the absolute best purchase I have ever made. The car has also retained much of its resale value. My vehicle is totally manual, transmission and windows; the vehicle also gets great gas mileage. I chose this car because it was rated very high for reliability and overall value at the time I bought the vehicle. However, I dislike the clips that secure parts to my vehicle, and they break very easily. The oil pan fell off a few months after purchase and some of the interior clip ons broke as well.

Had the passenger side window motor replaced about a year ago. Now replacing the driver side motor. I asked the service rep if this wouldnt be viewed as a Quality issue and his response was that he understood my frustration. Lol. Facts are not frustration, but this issue alone is enough to cause us to consider vehicles other than Mazda for our next purchase. When there are multiple failures of the same part, I believe reasonable people would consider it a quality issue.

I recently purchased a certified pre-owned Mazda 6. After owning it for only 5 months, the brake pads on the front of the vehicle are completely worn. Mazda expects me to pay $100 to fix my vehicle? I feel this to be ridiculous. I shouldnt have brake issues so soon after owning a car and Mazda should do the right thing and fix my vehicle for free.

At 54,000 miles, our Mazda 08 CX turbo went out. We had it towed to the dealer where we bought it and they said the turbo had sludge in it. Every time we had our oil changed, they would say our oil is dirty and low. How is this possible when we did regular oil changes? Now, doing a little research on our model year, it turns out that many people have had this very same issue, with the same results. Mazda will not warranty the part without service records. Well, I dont have all my oil change receipts for the last 5 years, so now what? Mazda even extended the warranty for the turbo because they know its bad. Has anyone been able to get this part fixed under warranty? If so, tell me how you did it so I can get this done. Thanks.

Purchased a 2014 Mazda CX-5. It has issue with the shifter, which affects the vehicle sensors. This results, in the vehicle sometimes not moving forward whenever it is put into drive. The vehicle instead rolls backwards and it is a safety issue. It also continuously has issue turning off when the vehicle is put into park. They performed service on my vehicle and charged me to change the shifter, which was a faulty shifter that came with the vehicle. I am still having issues to turn the vehicle off and it also continuously drains the battery. The vehicle has safety issues and there are multiple complaints of the issue. Mazda refuses to do a recall. Mazda also refuses to provide its customers with detail report of the safety issues. They conceal information to save themselves from lawsuits, but I have reporting them to NHTSA. And I will be filing another complaint because they refuse to provide detail paperwork for the supposedly repair they did. It will be my first and last Mazda!!

2013 M3 6-speed manual purchased at 27,500 miles in April 2015 with transmission problems since purchase. I only have to put gas in it twice a month, but the savings over the years will soon be eaten up by a necessary total transmission replacement including master and slave cylinders, entire clutch assembly, and probably the gearbox as well. Not surprisingly, after 2 years of complaints, Mazda techs were finally able to duplicate the shifting problem (stemming from a known issue and current class action suit) on a service visit just outside of warranty, and they blamed it on user error and normal wear and tear.All the reviews youre reading are true... Mazda does not stand behind their products after purchase. Skyactiv-Gs are ridiculously frugal on gas, though! 34+ mpg in mixed driving over 72,000 miles! My issue has been overall shifting crunchiness worst in temps below 50F and failure to shift into first gear multiple times per day since day 1 no matter the weather. Just buy a Honda or Toyota...the Mazda zoom-zoom feeling wears off the moment you drive away from the dealer and the depreciation is ridiculous, so youll be stuck with it until its paid off because no one wants to work on Skyactiv-Gs except Mazda despite being nearly a decade old technology.

We own a 2007 Mazda 6 and today, we again had to have the bulbs replaced one high beam and one low beam. Since we have owned this car, we have replaced the bulbs at least six times. We have discussed this with the Mazda dealer and he says that no one else has complained about the lights. We are not happy with the lights. Today, it cost us $128.81 to replace the bulbs. This is ridiculous. We have had other Mazda products and have been very happy. Please deal with this issue. Thank you.

We bought a fully loaded CX5 in 8/14. It was the best decision weve made. Because of my back problems, I need to have a seat thats adjustable as well as an upright position. The CX5 provides that for me. Last summer we drove across the country and depending on my back, I was able to make adjustments to make it very comfortable for when I drove as well as being a passenger. The safety features such as the blind spot monitoring, the rear camera, and the automatic lights and windshield wipers were so helpful when driving. I felt so safe in this car. Mileage was good too, the car still has under 12K and were doing 26.7 mpg total.My only negative is that the rear hatch/door is not power controlled. In a fully loaded car I wouldve expected that, but it was not an option. I do want to note about some of the other reviews here - people need to explain their problems better. Owners also have to be realistic. How one drives a car does affect brakes. Front end Collisions only trigger front air bags (not side ones). Injuries can be caused by not wearing seat belts. And yes, sometimes cars have defects, but tens of thousands of cars are made of a particular model each year. A few will have problems from the get go. This is why many states have lemon laws. But if 5 people report the same problem, this is not a defect. Most likely your car got that 1 in 25,000 bad part. In that situation, if you can definitely prove it was Not your fault, you may get the maker to pay for the repair. But usually you cant, so hope the bill is low - that’s all.

Mazda MX-5 drain system design flaw. Mazda NA does not care. I had a very similar experience to previous post by Daniel of Palo Alto, CA on Feb. 2, 2011. Mazda North America customer service seems happy to lose a lifetime of customer loyalty for a $10 parts and maybe $100 labor fix that was a known issue since mid-production year 2006-2007. I should have been notified or the quick fix should have been done at one of the many visits to the dealership I had between 2008 and 2010 (over $16k in invoices over those years). I cannot begin to speak how angering it was that customer service insisted the entire Mazda NA Operations does not have access to Technical Service Bulletins (TSB), and therefore it would be up to the dealership to cover the fix for a manufacturing design flaw if they desired. I told the rep that the dealership actually pointed the other way citing that Mazda NA has to decide to cover it free of charge since it is not the dealership that designed the drain system. I told the rep that I want to speak with another more experienced agent or a supervisor to confirm that. The rep flat out flipped the script citing, No. No other agent or supervisor can help you. I am sorry you do not understand that. I am sorry that you interpret what I said that way. I am sorry that no one here can help you. I am ending this call now. Are you serious?! Are they trying to hurt market share? I personally will not be buying a Mazda again unless I have disposable income for a disposable car. The damage to their reputation in North America has been done in my eyes.

This car (Mazda 2010 CX-9) has had 3 unexpected accelerations since last November 2012. These incidents are terrifying. Mazda is aware of the problem. Do not buy this car. It is dangerous. I had my car for 9 months before the first incident. The brakes do not bring the car to a stop. I have to pump them and it feels like air. All 3 incidents have been on the highway. I was fortunate enough to get off on the median without killing myself, my passenger or other people on the road. This car is dangerous and a lemon. My car is at the Mazda dealer now. The dealer is helpless to help me because Mazda Corp has tied their hands and do not want to have millions of dollars spent on recalls.

2009 Mazda 6 low seating comfort - Nice car to drive but cant handle a long trip. The seats are very firm and give both me and my wife a sore ** on longer trips. I mentioned to our local dealer when serviced but they commented it was normal. My son has a BT50 and the seating is far more comfortable. I did mention the discomfort to one of the sales reps and he could not believe me. It will soon be out of warranty and just wondered if or how I could get a second opinion. If that is the way it is that’s fine, but I will more than likely sell this car for a more comfortable sedan and quite likely not bother looking at a Mazda purchase again in the future.

After more than 30 years being a Toyota car owner, I made the mistake to buy a new Mazda CX9. Last week, I went to the car wash. When I came out I found out that the BSM (blind spot monitor) stop working. So I took the car to the dealer and they found out a very tiny scratch, an inch long. It wasnt a dent, not even damage the paint. But they said that this damage the computer, and they send me to their Mazda collision shop and want to charge me 1,500$ plus a new computer. UAU “Are these cars so weak?” Trying to take advantage… I dont know. But Im very disappointed. Never again Mazda. Never.

Mazda 2015 - Im wondering if anyone else is having the same issue with Mazda windshield breaking easily when hit by a rock. We only had our car for 9 months and we had our windshield replaced twice already! The first one happened twice in one week after 3 months purchasing the car. Now, it happened again after six months. The first replacement was an original Mazda windshield, now we are trying a different brand to see if it happens again. I had a Toyota Celica year 2001 for 12 years but never encounter this type of problem, so I dont think its my driving. I hope they do something about this, because according to the company that did my car the first time, they have also had plenty of repairs done for the same car. Hope this review helps!