Purchased a CX9 new in 2007. Drove it with a few problems like the Prox key losing its program forcing us to buy a new one at the cost of $300 plus $100 programing. But thats the short of it... At 59000 miles I walk into the dealer and have them doing some recall work on the car. I tell them its transmission is kind of slipping. Service guy says dont worry and recommends a trans service... I say ok... Come back a month later ask for trans service and he says, Its over drivetrain warranty now. Maybe the service will help. Sounds like the trans is shot. The part alone is $9000 and removal is another $3000. Has no record of my issue at prior visit. Says there is no warranty. Said you dont service your car here so we wont help you. I ended up spending another $3k out of pocket having a trans shop rebuild the trans. If youre thinking about it... RUN FROM MAZDA!

Engine Failure. My wifes car that we both really enjoyed until recently. I did a lot of research on this vehicle before we purchased it and the price was excellent with the Tech option. All was ok until a few weeks ago. Started noticing the smell of burnt oil in the cabin when we were stopped at an intersection. Came home, looked under the vehicle and didnt notice anything. This continued on each time we used it (we carpool so it doesnt get driven daily) and then eventually I noticed oil spots on our driveway. Thought it may be either dripping from the filter or the bolt so I decided to do an oil change which I noticed that there was an excessive amount of oil present on the underside of the chassis and also in the plastic shroud that must be removed to access the oil pan and filter. The bolt and filter were on tight so the oil was coming from another location.Drove the vehicle into work the following day and again the smell of burning oil (like oil that would get onto the exhaust) was present when the vehicle was running but at a stop. Parked in a spot where there were no oil spots and I went into work. Roughly 3 hours later I had a look at the vehicle and noticed a 5 round oil spot under the vehicle. Contacted the Mazda dealership and drove it in for an appointment that afternoon. They had the vehicle for 2 hours and I came there after work to check up on what they found. First words out of the technician were we ordered you a new engine as this one has a porous block. Not sure if the block was porous or cracked as one would think that after 31000kms it would have been evident sooner.Regardless, the dealership provided a replacement vehicle (Mazda 3) and have indicated that this will be repaired once they receive a new engine as they were on back order. Dealership also indicated that this is not the first 2.5L with this issue found on a 2018 CX5. Ive owned over 30 vehicles so far and this is the first time Ive had this type of failure. Needless to say, Im not too happy with the reliability demonstrated by a Japanese built vehicle.

Just wanted to mention that my 2009 Mazda CX7 with 39K miles needed a new transmission. It would not go in reverse one morning. Extended warranty covered the cost minus deductible but Im very leery of buying another Mazda.

The only thing I do not like about my CX nine 2018 model is that it doesn’t have Apple CarPlay. Of course Mazda came out with Apple CarPlay with the following model year 2019 and then wanted to charge me $250 to install it in my car which I thought was a bunch of **.

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

2012 CX9 Transmission failure. I bought a new CX9 in 2013, primarily because we wanted a reliable car for my wife. It was a good car up until about the summer of 2019 when the transmission started to shudder in 5/6 gears. With only 118K miles, we took it to the dealer and they confirmed the torque converter was bad. So I was 18k miles past my extended warranty mileage and I was told it would cost me $3600 for a new transmission...and could be more if the front transaxle has issues. This was our first Mazda and we are so disappointed in the quality of these cars and with the response from mazda...which was no response. Ive owned many cars and never had any transmission issues of this magnitude. So going forward, I will only buy Honda or Toyota cars. Mazda should be ashamed of putting out this crap to consumers and sticking them (us) with a bill that we cant afford.

The fuel rail leaked fuel last March on my CX9, three months after I made my last payment. It was 8000 miles out of warranty. The cost was over $1000. Town North Mazda in Richardson and Mazda USA refused to help me with repair costs, even though this is not a wear and tear part. They did offer to sell me a new car though. I believe it was defective. I wrote several appeals for help, but to no avail. 6 months later, the front-wheel bearing went bad, fusing to the hub despite having the car checked at a dealership when I first heard the noise. $500! Now the AC switch is not working. Hopefully only a relay, but it may turn out to be a blower-motor. Probably another $1000 in repairs. This car has seen the shop more in the last 8 months than my previous Ford 156,000 miles in 10 years. No more Mazdas in my garage. Reading this site is disturbing. It is not necessarily the list of complaints about reliability, but Mazdas apparent lack of concern for its customers. Or should I say suckers. Now I know why Mazda has such a great track record with recalls. There arent any. I am dumping this CX9. Any readers should follow my advice and do the same. Expensive lesson learned.

Back in June of 2015 we purchased a new 2016 Mazda CX5 from Fremont Mazda in Fremont CA. Once we agreed on the price, the car was delivered to us in poor condition, the paint felt like sandpaper (it was not prepped right) and we found cookie crumbs in the cup holder and candy wrappers under the drivers seat. By the time transaction was done it was late (about 9:30PM), but even with the poor outside lighting, we noticed defects in the paint on the hood of the vehicle. The dealer assured us they would take care of it. It was late, and even with all these issues we took the car home, trusting that all would be made right. I could look past the cookie crumbs and the candy wrappers, but in daylight the next day, multiple defects in the paint were very apparent.We took the car back to the dealer, they had a Mazda rep look at it. It was determine that the defects were under the clear coat of the paint, but they were severe enough to do anything about. The dealer offered after some complaining to repaint the hood (could not guarantee it would match) or get us a VISA gift card for $500. As I was pretty fed up with the dealer, we opted for the VISA gift card. It took about 6 weeks and lots of calls, but what finally arrived from Mazda was a Mazda gift card, good for only 1 year, but for Mazda mechanical repairs only. What good is $500 of credit for repairs on a brand new car that has a 3 year warranty? By the way repairs dont include painting the hood. So now I have a car with defects that came from the factory that no one will do anything about. After multiple complaints, the dealer said, Mazda will make the next 2 lease payments to make it up to us, nothing ever happened. Then the dealer said instead we would receive a $500 check from Mazda. That was at least 4 weeks ago, NOTHING!I wish I could say the story ends here, but it got worse quickly. A couple of weeks after buying the car, a piece of gravel hit the windshield and cracked it so badly - the car is not drivable as the crack is along the drivers side of the windshield and quite large. The insurance company authorized a replacement ASAP. This was in early July. Turns out Mazda does not have any replacement windshields anywhere in the US as the model is so new, yet they continue in production somehow. It is now almost 3 MONTHS later and still no windshields available, no date as to when it will be, and no offer of help from the dealer at all.We have made multiple payments on this car since early July, have not been able to drive it and have defects that are permanent in the paint before we even got it home. The dealer not only did not keep the commitment of compensation for the paint, but offered us no help when we found out the back ordered windshield could take months to come in (and it has). We even checked into aftermarket windshields, but were told, they are also not yet available.As a consumer, I believe there is an implied understanding when you buy a new car, that typical replacement parts will be available, clearly not the case with Mazda and the 2016 CX5. We will never look at another Mazda, not because of what happened, but rather because the company and the dealer offered no help. I called Mazda corporate helpline many times. They dont return phone calls and when you do finally get someone, they tell you, you need to be patient, and we value your business, right!

I purchased a 2013 Mazda 6 in 2013. Since that time I have had to replace brakes a total of 15 times and the headlights a total of 15 times. The brakes were replace the first time at 18,896 miles and the headlights at 20,662 miles. This is the worst car I have owned. They are now trying to get me to purchase another Mazda. Are they crazy?

While the 2014 cx-5 has some nice features such as blind spot monitor, (which is kind of necessary since rear visibility is not that great) it has some quirks that I dont like. If you live in the hills, the fancy moving headlights are horrible, visibility on low beams drops off so that if you are traveling up or down hill you have to put on your brights to see. We have the touring model which has a push button start but no button on the door so you have to pull out the fob to enter the car. A minor inconvenience but the most annoying thing I discovered the hard way is that if the fob drops out of your purse into the seat, and you lock the door, you will get locked out of your car. We had Push button start Nissans for 8 years and if you tried to lock the door with the fob inside it would alert you with a beep and open the doors. In the Mazda, you just get locked out. The final issue is the climate control knob. Shortly after purchase, the climate control knob would not stay on defrost and the air wasnt coming out of the vents it was supposed to. We contacted the dealership and they checked it and fixed it, but a month later it did the same thing. We contacted them again and they said that Mazda was aware of the problem and they had to special order a part by vin # to correct it. We had it fixed a second time and its been 3 weeks and the climate control wont click into defrost again! The dealership has been good about wanting to fix it, but so far they havent been able to figure it out. The dealership said our cx-5 was not the only one with this issue. Perhaps they have fixed some of these quirks with the 2015 /2016 models? I wont buy one again. Im going back to Nissan.

Two rear speakers in the car are hardly working. You can only hear sound when you open the trunk of the car. Those speakers are called tweedlers. Ive been to Mazda several times and they have given me various excuses to why they produce little sound. I decided to take the car to an independent audio dealer and they notice via a metered reading that those two rear speakers were not getting enough power therefore they would not change the speakers. I told a picture of the meter reading. When I returned to Mazda, after an hour I was told that, Thats how the system was set up. So I contacted Bose and they said, That is how Mazda set up their speakers. Could someone please help me solve this problem? Many, many thanks.

Two Mazda 3s 2010 - Revving from 1000 - 4000 when braking, struts, bearings, now car is rolling parked in 1st on a 25 degree incline. Ive driven standard (manual) all my life and this should not happen. Back to dealership.

I bought Mazda 6 at GRIECO MAZDA OF NORTH PALM BEACH. The car was equipped with all the features which I liked. But the staff were very bad and doing all dirty tricks to misguide me. At the time of purchase they said the service would be free for the first year and also said they would add the tint on the vehicle. But when I went there for first service, they asked to pay for service and tint. Staff there are very ridiculous... were not even responding properly when I went there to ask!!

I own 2009 Mazda 5. It has 145,000 miles on it and still runs great! I bought it in 2010 and it was the best car purchase. No problems at all. Only changing oils, tires, and breaks. We needed second car and we decided to get another Mazda, this time CX5. I think I would never buy another brand. I would absolutely recommend to a family and friends.

Got the Mazda Tribute secondhand really cheap... runs really well... have not had any issues except flat tire and the key not wanting to come out of the ignition. Also, the gear shift sticks but I attribute that to the previous owner letting her kids accidentally spill a soda on it. It has grey color... spacious design... has cruise control that works great. I love any kind of SUV/Crossover... they have so much more room than even a large car... great for trips... modern and sleek design. But I wish it had better quality interior material and design. The car is secondhand and she had kids but they would not have been able to do the damage quite so easily otherwise.

Love my SUV Mazda CX7. Its so comfortable. Have much space for family members and its a good vehicle to travel and have a big back space for stuff, groceries, shopping items. The interiors are very durable material and easy to clean. And easy repair and to drive so safely and secured part. I recommended so much for all type of family. Its very pretty design so I would like to buy a new one next year. But I would like maybe a more bigger back in a new model but at all its fine other parts. Quality and strong parts. All the model is ok.

Help me please! My engine problems began at 38,000 mi. Dealership only replaced VVT actuator once, before stating it was over a year therefore they would not replace a second time without my covering the cost. Another dealership fought corporate to have it covered. I was thankful! Then real problems began. Two turbos later and many code lights naming everything under Mazda sun, I had the last ever illuminating engine light that would not clear regardless of what Mazda service did. I hate this company. It was finally paid off but I had to sell it for $5000, because it needed a new engine. The private engine dealer suggested I not even spend the money for a new engine because it would be the same garbage that was in there.

Well, guess what? That vibration that they supposedly fixed (with used parts - that I did not authorize) - still rears it head every now and then. I got stuck with the car and they had to change the valve body - on a brand new car that had roughly 3000 miles on it (yes, that is 3 thousand miles) and ever since I have a hard downshift that although the tech tells me he feels, the dealership repair center tells me is normal - this is of course after I returned it because of the hard downshift and the Rep told me that the computer needed to relearn my driving habits. Almost 1000 miles later, it is still doing it.NOW for the new problems. Yesterday I went to shift out of park and the transmission did not shift. 3 times I tried, finally it shifted. This morning I went to start my car via remote and I kept getting a P code on the fob. Book says its because the car was not in PARK. (Um yeah okay - car was parked in the driveway since 6pm the night before... and shut off). Cant wait for the BS they tell me now... Do yourself a favor. DO NOT EVEN CONSIDER MAZDA. NO ONE - I REPEAT - NO ONE IS HELPFUL AND ALL THEY DO IS LIE TO YOU.

I have been having problems with the throttle (Mazda Tribute V4) which has been sticking. For over a year now, I have been looking to see if there were any recalls against them. Finally when I looked today, it was only for the V6 engine. When I called them today through corporate and service department, I asked them why not on the V4, and they couldnt give me a correct answer. If its within the year, it should be for all Mazda vehicles. I have been in so many almost accidents with this vehicle and Mazda wants to charge almost $300 for a diagnostic and cleaning the carbon out. That is ridiculous. I am a single parent trying to make ends meet in this poor economy. This is the worst vehicle I have ever bought.

I bought my Mazda CX9 used (2008) Grand Touring. Loaded. 61,420 miles on it. I bought it from a dealership that is owned by the Major Mazda dealership in our area. 3 months into ownership, my husband noticed a dark sludge like oil dripping on our garage floor. There was also a lot of rattling when you stepped on the gas and high whining. Took it right to the dealer, they sent us to Mazda. Said it was the transfer case and they would put a new one in, but it cost 1100. It took 4 weeks, maybe 5 to get it done. Got it back, and it was ok for awhile. 3 months later the same thing happened again. This time they said it was under full part warranty and they would replace it yet again at no cost. I was without my car for another 6 weeks. This was all rectified by 2013. Here it is July 2015 and I just had it diagnosed that the transfer case is AGAIN gone bad. This time there is no warranty and it is going to cost me 6000 to fix it.They told me the first time it was being replaced with a new one. Why was that cost only 1100? And now it is 6000? I am probably going to have to get another car because it just isnt worth spending that kind of money to fix a car that has 115K miles on it. I just recently put 1000 worth of four new tires, and new front left wheel bearing (300) not to mention the FOB I had to have replaced for 325.00. I am not a happy camper. I have been reading about the exact same problems others have had. There is no recourse to hold them accountable? My car was very well taken care of too.

We bought a car from the Mazda dealership, a certified SUV CX-7 2008. A few months later, the car started acting up and the engine overheated. We took it in to the dealer and they told us the only problem was that of the thermostat. Thankfully, we had bought the extended warranty that covered this. They told us everything else was fine and that was the only problem they had come across. About six months later, the car still kept overheating and we noticed there was another leak. We took the car in and now they are saying it was a lack of maintenance from our part. The engine was blown and there was oil all over everything. They told us that if we proved we took care of the engine adequately, that our extended warranty would cover it. We did everything that we could and got all the receipts of the Synthetic Oil we had bought, got all our ducks in a row and handed them the evidence they needed. Now, they are saying that due to the sludge, the warranty can be void. At this point, I started doing research based on the fact that we did take care of our car and its oil was changed even before it had to. (A car is a major investment. Why would we not take care of it when were spending $700-$900 a month to keep this car?) Something wasnt right. I had to put two and two together. According to other Mazda CX7 owners, their engines started giving out at 40k-80k miles. I also talked to a mechanic who told me they believe the engine is overheating due to the turbo in the engine, causing everything to melt. I talked to the main Mazda mechanic about this and they said that they cant do anything but wait and see if the insurance will cover this and replace the engine. He said he knows about the problems people have reported but there is nothing he can do. Mazda is definitely a major rip off and scam. They scam people out of their money by giving them faulty cars that give out way before 100k miles and then tell them its because they didnt take proper care of their engines. Buyers, beware of Mazda and even their Platinum warranty. They will use every excuse to void this! Read all the reviews of unhappy customers! Mazda is definitely not owning up to this like they should. The Mazda CX 7 engine is no good!

I truly love my Mazda. Had leased a Mazda 6 for 3 years. Liked it so much I leased a new one for three more years when my first lease was up. Has all of the best features you could want. Comfortable and classy. Plenty of storage room in the trunk and all of the controls are easy to use and understand. Only complaint is that the controls on the levers behind the steering wheel can’t be seen in the dark.

I have a Mazda 2012 that spontaneously stalls while decelerating. It also stalls predictably on an incline. Mazda corporation has stated, The stalling on an incline is a characteristic of all CX-9 Models and is not willing to fix it. They have informed me that stalling while decelerating in my car has not been able to be recreated by their tech so they are doing nothing about it. I have been in two near miss accidents. The car loses power steering and braking and the driver has little to no control when it stalls. Please advise future buyers of this very unsafe characteristic. When it stalls in my driveway, I cannot brake sharply or effectively enough to stop the car from drifting into the road.

So Mazda has kidnapped my mothers car for 3 weeks now. My mom is not very well in English and sometimes gets taken advantage of and I feel like MAZDA HAS FULLY TAKEN ADVANTAGE OF MY MOM. We had my uncle call and my brother even called so this morning I have decided to call for her cause I wanted to know if she was EVER GETTING HER CAR BACK. She has to work so I called and asked for the person in charge of my mothers car and the little girl on the phone told me, Ok. Yes he’s in so she transfer me to the VOICEMAIL so NO HE WAS NOT IN (LIES). I left a voicemail for JASON and then calling back to Mazda the little girl picks up the phone and I tell her, Life is kinda hard right now for my mother and her and I don’t see eye to eye sometimes living together (I’m putting this nicely cause she really pissed me off) and that little girl had the nerve to tell me, You need to take care of your mom. Little girl you don’t have the right to tell ANY customers that about their family. You guys have had my mothers car for 3 weeks now with no answers. She bought her car in 2016 and how the hell does the transmission just mess up like that and then finding out they don’t even do an engine check in your car when you go and get an oil change. Stoney Trail Mazda has the worst service/callbacks and rude service people EVER. You guys need to work on your people skills and maybe get a new girl to pick up the phone for service cause she had no clue what’s she’s doing... One more thing my mother had to rent a car and pay it with her own money cause Mazda said that her plan didn’t cover it. They also said they would try there headrest to fix it and try to cover her car rental and NOPE that was another lie... Youre better off taking your car to another mechanic that!!!

Mazda CX5 2015 is A PIECE of crap. I bought this car from Browning Mazda two months ago. It is about 6000 mileage. I always have long distances travel.Two days ago, this car suddenly cant be reversed in the freeway. It kept going straight. Later on it became normal again. I drove very slowly to Browning Mazda to have examination on my car. They checked it. They told me everything is fine. They couldnt find any code related to my problem. I trusted them. I took my car back. But during my last trip, same problem happened again in the freeway. I almost lost my life. So, called Mazda to toll my car back to them. They only paid for 18 miles. I paid 208 dollars to tolling company. It has been three days. They still kept my car. They said they need to have engineer to come to check my car. I dont have a car to use for three days already. They dont offer any solution. Pieces of **. Please dont risk your life to buy Mazda car. There are a lot of bad reviews for this brand.

My Four door Mazda 2 Hatchback is Black. It is a nice good car with basic features nothing too fancy. It gets me from point a to point b. I just pay way too much for it because I got with the wrong dealership. It was a smaller car with gas mileage good. I do not like big cars and maneuvering those so the outside size was perfect for me. Once I had kids I did not like that it was so small and no space for car seats and strollers. You have to scoot the seats all the way up in order to fit everything and that is very inconvenient. Now I am trying to trade the car in.

They told me I needed a new oem turbo, and that would fix my car, well it didnt, car was still running bad and they got 1500.00$. They dont care. They take your money, and then leave you hanging. DO NOT TRUST THEM. YOU WILL REGRET IT.

I was driving to the city and suddenly I start hearing a faint tapping/knocking sound at low revolution per minute (rpm). I continued to drive to the city and took care of my business, and then came back home at the end of the day with no problems besides the fact that there was always that faint knocking sound at low rpm.The next day, I brought it to my local mechanic. He said the car is drivable, but I should bring it to Mazda because it is under warranty, and they should take care of it. I had the car towed to them because I didnt have the time to drive there, and I had free towing from Mazda since my vehicle is still under warranty.I called them every day until the third day they told me that there is a hole in my engine and oil was leaking out, and they wanted to see my oil change receipts. When I heard them tell me that, I said immediately that they must have the wrong car because my car came in running with no problems that they stated. There was no oil on the floor. I had checked the oil before it came to them, and it was perfect. My car was drivable. I obliged to their request because Mazda is a big corporation that must surely work honestly with their customers. I also figured that they were exaggerating when they said all of this. I sent them the information. After calling them repeatedly, they finally told me a week later that my receipts looked sketchy” and that Mazda Corporation wouldnt cover the warranty. I proceeded to tell them that their claim is totally false and impossible. I had the oil changed every 3-4 months, approximately 2500 miles (I drive locally and take the train to school).Then they proceeded to send it again to Mazda Corporation after I told them that there is a problem on their part. Again, they denied the warranty work. So, I went down to pick up the car after three weeks because I need my car. When I turned on the car, it sounded like a tractor and then would die on its own. I tried to start it up again and give it some gas, and the rpm fluctuated, then it dies. It was clearly not the condition that it was when I brought to them. The check engine light was on, and they said that I told them that it was knocking. My car was not drivable; it was in significantly worse shape and value than when I brought it to them. They gave me the runaround the whole time I was trying to correspond with them. The assistant manager, Jim, had a regular advisor deal with the situation, which is naive and lacking in responsibility on his part. This advisor just started two weeks prior and clearly didnt know anything. I asked him how this was possible. He kept on saying that he simply started two weeks ago, and he couldnt answer my questions. So, I said to him, “Can you get me someone who can get answers because you clearly cant help me.” He then raised his voice and made threats; so, I did the same. Then the manager came in and took over partially. He told me to call Mazda customer service, which I did right then and there. The customer service representative told me that I needed to deal with the dealership. After going back and forth between the dealership and the customer service, I left without my car because I didnt anticipate having to tow my car.The following week, I paid for a towing service to bring my vehicle to my local mechanic. I brought it to my mechanic locally, and after looking it over it, it looked like they drained the oil, and ran the engine at high rpm until the problem got worse enough for them to tell what the problem was. They obviously have done this many times and are professionals at this. They know exactly what to say, and what story to stick by. They also put a dent on my car that I know for a fact wasnt there when I gave it to them. I took pictures of it.

Mazda CX-7 2011: In June of 2014 I lost my first turbo, at 54,000 miles. After having the turbo replace it turned out that my fuel pump was also bad, had that replaced. In July of 2015 a weird noise began coming from the area of my turbo. Brought it to the Mazda dealership and was told it was probably a wrist pin. Brought my car to another dealership and it turned out a few bolts between the turbo and manifold had broke and the gap was causing the whistling noise. Had to pay for bolt replacement out of pocket (over $1000 because they also insisted on replacing the seals on the turbo). November of 2015 my second Turbo went. I was over the Warrantied mileage and warranty was denied. The turbo warranty from previous installation had also expired after 12 months. Replaced turbo at my own expense. January of 2016 the car flashed a check engine and oil light. Pulled over and immediately shut the car down. After having the car towed to a repair place it was discovered that the crankshaft bearing had gone bad and destroyed the motor. I basically have a worthless car with only 67 thousand miles on it.

Mazda MX-5 drain system design flaw. Mazda NA does not care. I had a very similar experience to previous post by Daniel of Palo Alto, CA on Feb. 2, 2011. Mazda North America customer service seems happy to lose a lifetime of customer loyalty for a $10 parts and maybe $100 labor fix that was a known issue since mid-production year 2006-2007. I should have been notified or the quick fix should have been done at one of the many visits to the dealership I had between 2008 and 2010 (over $16k in invoices over those years). I cannot begin to speak how angering it was that customer service insisted the entire Mazda NA Operations does not have access to Technical Service Bulletins (TSB), and therefore it would be up to the dealership to cover the fix for a manufacturing design flaw if they desired. I told the rep that the dealership actually pointed the other way citing that Mazda NA has to decide to cover it free of charge since it is not the dealership that designed the drain system. I told the rep that I want to speak with another more experienced agent or a supervisor to confirm that. The rep flat out flipped the script citing, No. No other agent or supervisor can help you. I am sorry you do not understand that. I am sorry that you interpret what I said that way. I am sorry that no one here can help you. I am ending this call now. Are you serious?! Are they trying to hurt market share? I personally will not be buying a Mazda again unless I have disposable income for a disposable car. The damage to their reputation in North America has been done in my eyes.

The Mazda CX 5 handles really well, especially in the winter. It is really comfortable to drive and has good fuel economy, and enough room for other people and all of their stuff. It is not too large and easy for me to handle. It was a really good deal compared to what you would pay for other cars in this price and category. However, the center console and screen is a little too small, and it is difficult to use while I am driving. You cant just glance at it and flip the channel. And I would make the seats move a little more, for someone with shorter legs it is hard to reach the pedals.

I bought a 2007 Mazda CX7 with 28k miles on it. I love my car, except now we have issues. At 30k miles, the timing chain was replaced under warranty. The weekend before Christmas, the turbo went out. We had the car towed back to our Mazda dealership where they filed a claim with Mazda and it was denied due to sludge. We have always had our oil changed and even provided our service records. They still denied the claim. As having all this done, we did learn that this is not the first turbo for our car! One was replaced at 12k miles! Now I am trying to deal with getting it fixed and from what I am seeing, many people have the same problem! Please email me if this has happened to you! Thank you!

Just out of warranty my passenger window motor broke. I had to buy a new motor off the internet because the dealership wanted six times the price for the part. Then a year later the driver outside door handle broke. Four months later the same handle broke again. I didnt realize but the other handles dont get as much use but theyre starting to show theyre starting to give. I will not be buying a Mazdas again and this car (Mazda cx7 2010)was not cheap.

I bought my 2008 Mazda CX-9 in 2010 with about 23,000 miles from a local dealer. I loved the vehicle until the past few months. My car is now 5 years old with 78,000. I have had regular oil changes and have done all scheduled maintenance since Ive owned it. I had issues with the tie rods (scary story as well) that needed replacing. I expect brakes, tires, batteries, etc. will need replacing. I even expect that at some point the water pump will require replacing. What I did not know, is that the water pump, which of course failed a month before Christmas, is in the middle of the engine. In order to replace this $159 part, the entire engine had to be removed. I was without my car for 4 days and the total bill was over $1700. $159 in parts and $1500 in labor ($105 per hour). I am of course out of warranty but the dealer said to call the customer service number, they will likely help. NOPE, not a dime. What I have discovered about Mazda is that MAZDA DOES NOT CARE ABOUT THEIR CUSTOMERS. I will NEVER buy another Mazda and I will be telling the world for the rest of my life. Mazda just doesnt care about their customers so think of that before you make such an expensive purchase.

I bought our first used car, a 2007 CX-7, and the maintenance records are up to date. The car stopped running. We had it towed and the dealership said the timing belt broke and bent the valve and now we need a new engine. After research, I have found many other owners of the same car experiencing the same problem. We are now stuck with a dead car needing an $8000 engine and we owe way more than that on it.

Had the passenger side window motor replaced about a year ago. Now replacing the driver side motor. I asked the service rep if this wouldnt be viewed as a Quality issue and his response was that he understood my frustration. Lol. Facts are not frustration, but this issue alone is enough to cause us to consider vehicles other than Mazda for our next purchase. When there are multiple failures of the same part, I believe reasonable people would consider it a quality issue.

I have problems with my Mazda 2 Zoom-2012. The battery had to be changed by the Distributor in Costa Rica as it died after 2 years. Now, after two months with the new battery, the car does not function.

I drive a 2009 Mazda CX9. On Friday Sept 18th I had picked my kids and friends up from school. Normally I wouldnt stop and grab a coffee but I did. When we came out and were getting back in the car I heard a bang, I looked and my front left tire was just about falling off. Thank God we stopped because I would have been driving with 4 kids in the car. I had to have the car towed, and have my brothers friend that is a mechanic look at it. One week later on Friday, Sept 25th I got a safety recall letter in the mail saying lower control arm ball joint can corrode, well that is what happened to mine. I Had it towed to a Mazda dealership. The Service Manager called to tell me I need new front tires. I said that should be part of the recall because everything I have read about symptoms of ball joints going bad is front tires balding. Well I have called Mazda three times and spoke to different people and nobody will help me. My back tires are just fine. I bought Mazda because I thought it was a safe family vehicle, I will be selling and getting something different.

I have a 2009 Mazda 6. I have replaced pretty much all of the bulbs at some point in the 4 years Ive owned this car (headlights, brake lights, turn signals, etc.). In total, I would estimate probably 10-12 times. A few I did have done at Valvoline when I had a quick oil change and they noticed a bulb out. But I have also had it to the dealer several times pleading with them to figure out why the car keeps blowing bulbs. Their answer every time just the bulb and bulbs blow which means I have to pay for it because warranty doesnt cover unless its a defect. Ive owned several other cars both new and old and never had to replace more than 1-2 bulbs in my life. Same goes for every single person I talk about this. Why is it everyone thinks theres something more going on except the dealer? So I dropped it off again this morning and they are already trying to tell me last bulb I replaced was passenger side and this time its driver side, so probably just the bulb again but they will do a diagnostic and my charge will be a minimum of $90 for that. Very dissatisfied with Mazda and the dealer (Jeff Schmidt Mazda in Beavercreek, Ohio). Very poor customer service. Do they really think its okay to have to replace a bulb in your car every 3 months?! I will never own another Mazda or buy a car from this dealer again. I strongly advise anyone reading this to do the same.

My wife purchased a brand new Mazda CX-3 GS and after just over 6,700 kms, when put into Drive it would take anywhere from 6-12 seconds to engage and move forward. It didnt even make it to the first oil change! We brought it into Regina Mazda and they were able to duplicate the problem. We were told that a new transmission would have to be ordered. However, they couldnt give me any sort of a timeline and couldnt locate any available assets in their system. Its been almost a week and we havent received any update from the dealership. We were given a Mazda 5 for a loaner but had to return it as it was their shuttle vehicle and then received a 2016 Mazda CX-5. Still waiting for update. :(

2010 Mazda 3 - Another one bites the dust. I work from the house, do mainly highway driving and put about 100 miles a week if that on the car right now. I was driving on the highway and RPM started to rev up; I couldnt switch gears and clutch gave out from underneath me. Luckily, I was able to roll off the highway when I noticed the problem. Of course, one problem leads to another. The battery then died at the shop. I had to replace it as well. This comes not even a month after the rotors for brakes hit the fan. This has got to be one of the most problematic cars I have seen. A clutch dying in less than 3 years and the worst part is my car was due off its lease next month. I assume this to be a manufacturer defect, and maybe one day they will admit to a faulty clutch. As for customer service, its some of the worst I have ever seen. They review your concerns with an eraser or write with one. Horrible company and car!

Mazda headquarters in Clermont Florida is terrible. I know many people who worked there and lost their jobs for no reason. The managers of the store dont know how to sell a car and the customer service is horrible. Dont ever buy a car from here. Its not worth your time or money.

I purchased my CX-5 in 2015, and it is just at one year old. The windshield cracked, starting from the left hand side and reaches across right in front of the view. Researching this, it is apparent that many Mazda owners have experienced cracked windshields. There was no rock, just started cracking. Under warranty still, but the dealer will not honor the windshield. Replacement cost including labor is $850.00.Also, the tires on the car were nearly bald at 16,000 mi. The cost to replace the set was over $1,600 one year into the ownership, and Ive had to pay an additional $2,500 in expenses. If I had it to do all over again, I would have purchased the Honda CRX. So sad to give a company so much money, and have no similar consideration in return. And the dealerships do not take ownership of the problems; Its the Mazda manufacturing, in Japan. Ill never purchase another Mazda again. I hope this encourages someone to not purchase any Mazda vehicles in the future. Ill spend an hour or two at the dealership on Saturday to mention these issues to prospective buyers.

I purchase this in May of 2014. If I had known what I do now, I would had went to another vehicle, not a Mazda. Used to think a lot about Mazda but the wiper are very loud and the noise when driving, I dont even have to go 50. Its loud and I feel like I was lied to at the dealership because its trying to come apart on side front bumper. I am very disappointed in it.

Recently I purchased a 2015 Mazda MX-5, color zeal red. Damn what a beautiful car!!! I saw the car for the first time about a month ago, and test drove it. On the test drive the car accelerated on its own as I rounded the corner to enter the freeway. The salesperson sitting in the passenger seat said, Whats happening? Heck if I knew. As I depressed the break pedal the car accelerated. This happened a couple to a few times within about ten seconds as I would let up on the break and then apply the break again. Finally the car was back in control. The salesperson wanted to take over the driving so I let him. No problems the short distance back to the dealership. The salesperson said the car acted weird because I was most likely me getting confused in which pedal to use test driving the car. I purchased the car. I know what youre thinking. That I was pretty stupid for buying the car based on the test drive experience. Okay, I agree. The car has about 170 miles on it and this rapid acceleration on its own has happened a total of six times. I scheduled to take the car into University Mazda (This is where I purchased the car) on Nov. 25, 2014 to see if they could figure out why the car was accelerating on its own. On my way to the dealership the car dramatically accelerated on its own as I was breaking to avoid hitting the car in front of me. In order to slow the car down I shifted into neutral. The dealership had the car for one day and their guess as why the car is accelerating on its own is because I have the drivers seat too close to the steering wheel, and that Im getting confused in what Im doing with my right foot as Im driving. Hows that for high tech diagnoses? Forget the fact that I own a truck and Prius, and have had about eighteen cars in my life time. Ive never had this same problem with rapid acceleration with any of my other cars or truck. Look, I may have been stupid to buy the car in the first place, but Im sure not going to be even more stupid to buy some cheap dime store reasoning by the dealership for why the car is accelerating on its own.

My mom gave her old mazda. We had no problems with it until we were stopped at a light and the oil light came on. 30 sec later the motor seized up due to a cracked housing for the oil filter. Out of the blue the housing cracked blue oil all over the bottom of the car and seized the motor. After talking to mechanics junk yards and other people on the Internet, we found that this was a very common situation. I put in a complaint with the NATSA the ph number is 888 327 4236. The more complaints the better the chances are of us getting our cars fixed to everybody that has had this problem.

I purchased a used 2008 Mazda CX-7 in 2010. The car was in mint condition. A few months later, I would occasionally hear a ticking in the engine but the car ran fine so I thought nothing of it. I kept up with my oil changes. Last Thursday, I started the car and heard a terrible noise in the engine and my check engine light came on. I went home and did some research and discovered that the timing chain on the VVT is a huge issue with this vehicle. Thousands of inquiries and complaints. I researched recalls and discovered that Mazda has extended the warranty to 70,000 miles. My car has 52,000 miles. I called the dealership and they confirmed the extended warranty and told me to bring my car in. He said nothing else except that it would be covered. When I got to the dealership, they inspected the vehicle to make sure it was the timing chain problem before I left it. The service manager came out to the waiting room and asked me to talk with him privately in an office. He showed me a paper towel with what looked like chunky oil. He told me he would not be able to cover my car under the extended warranty because I had sludge and did not maintain my vehicle properly. I took that as an insult and told him I did get my oil changed. He asked me to provide receipts which seems ridiculous to me. Unless someone goes to one oil change place religiously, how do you keep track of all of those receipts? In my case, I have a friend do most of my oil changes. No receipts. I called Mazda direct to complain. They told me that they would forgo the receipts if they had permission to remove the valve cover and check the condition. At my expense! I called about 6 independent mechanics around town and they all told me the CX-7 has a sludge issue. That no vehicle with 50,000 miles would have sludge that bad even if oil changes werent performed at regular intervals. That no vehicle should need a timing chain at 50,000 miles. It is an obvious defect in the design and Mazda doesnt want to pay out millions to correct their mistake. I cannot afford a $1200 repair and now after reading all of these complaints, Im afraid my engine is going to blow. Mazda needs to take care of their customers!

I love my 2014 Mazda 6. Biggest thing I dont like is the center console slides back and forth under my elbow. Dealer told me nothing can be done. Also sound system is nowhere as nice as my older VW Passat and I have the upgraded Bose.

My concern is with the rear brakes on my 2013 Mazda CX-5. While getting the service 40,000 km done at 38,909 km at Fredericton Mazda, I was informed by phone that my rear brake pads had worn out to the point where they had destroyed the rotors and I was on the hook for a $459 bill plus extra for the 40,000 km service. Fredericton Mazda assumed that I had skipped my 16,000 km service because I had it done at City Mazda in Halifax at 15318 km. When I brought the car back into Fredericton Mazda at 22752 km to have it serviced they just carried out the 16000 km service again assuming Id neglected my brand new $43500 vehicle. The 24,000 km service includes an inspection of the brake system in the car. When I informed Fredericton Mazda about the service in Halifax, they said theres no way they could have known about it being carried out, which makes sense. However, logically if a qualified service rep/mechanic drove the car in to be serviced, according to the service report he should have logged KM in and KM out. Which leaves me to wonder how the Mazda Service rep got the car into the garage to even carry out the service without noticing the KM on the dash. If the service rep had logged the KM of the car on the way into garage which I might assume to be proper procedure, then the 24,000 service may have actually been carried out and the brakes may have been inspected.All that aside, 38,900 km is far too soon for brake pads to be worn to a point where the rotors are destroyed, considering the fact the front brakes are still at 50% and 10000 of my km are highway to Halifax. When I asked The Fredericton Mazda Service rep if this has happened before he said, Yes, but he also informed that he had seen one at 120,000 km. Fredericton Mazda ended up paying for the rotors that were destroyed in what Ive been referring to as a brake failure, but I was left with a $210 charge for brake pads and labor to replace them. I informed them that this was unacceptable and there is clearly something wrong with the rear brakes but they refused to acknowledge this or even call Mazda Canada to inquire about the issue.To summarize, I have dire concerns with the quality and safety of the braking system in my 2013 CX-5 and if steps arent taken to have this resolved, then I will be switching car companies for good!

First off these cars are priced well, very affordable. Bought a 2013 Mazda 5 van as my 1st new car. It got great gas mileage 22mpg city and 31 on highway. The 5 looked sporty and slick with pearl white paint. I was very gentle on the car to break in the drivetrain; I would start it and let it warm up for ~30secs. But after the 1st oil change at 2900 miles at the dealer of course the engine would shutter upon start. When putting the car in reverse the engine would rev up to 3000rpms without any input. When trying to pass on freeway the check engine light would appear. When the wife bumped a neighborhood street curb the van would drift to the right. Took it to the dealer and service manager was disrespectful and defensive. He literally pointed his finger at me and accused me of street racing!? Really guy in a van. He said the check engine light was due to WOT passes. Yeah right, tell me the code on scanner. No sir you would not understand. I informed him that I was a certified ASE tech and been working on cars for over 15 years. He later told me only techs he had specialized in Mazda. Now that I have brought in the van this early in ownership I could imagine the problems down the road. I dont know the driving routine in Japan but this brand is as fragile as an old Jaguar. So I traded it in for an Explorer and 0 problems yet.

Mazda paint is really soft. My 2011 Mazda cx7 paint is totaled: noise clip, hood, doors, even starting on the roof. This all started at less than 16,000 km. Now, with 30,000 km., the car looks like its 10 years old. I have fought with the dealer but they dont care (Northside Mazda Sault Ste. Marie, ON Canada, owned by the Palumbos). I have spoken to Mazda Canada customer relations and set up an appointment (which took three months) with the district manager. He pretty much said it was normal and couldnt see Mazda covering the damage. What a crock of **. If they were to cover it, it wouldnt be warranty but a goodwill gesture. But I would have to talk to Japan. Im not holding my hopes up. But if I could get just one person to not buy a Mazda from this, it would make my day. Dont buy Mazda. They dont take care of their customers. I will never buy Mazda again.

After less than a year of ownership my MX-5 convertible was developing holes in the soft top from rubbing on the frame. I researched the problem and found several instances of this including a long term test done by Motor Trend that showed photos of the top wearing in the same exact spots as mine. Their top and others I saw were fixed by replacing the frame with a newer design that doesn’t rub and the cloth soft top. For some reason on mine they will only replace the cloth top. That will not solve the problem.The service department agrees with me and so did The person at Mazda I talked to on the phone but Mazda still won’t approve the frame replacement. This will be my first and last Mazda purchase! I have owned several new cars and have never experienced anything as bad as this. It’s a shame because I really do like the car otherwise. But if they won’t fix an obvious problem I’m not going to take a chance that I’ll have a worse problem later. Trading it in for another car before this new top starts getting holes in it!

Purchased a 2014 Mazda CX-5. It has issue with the shifter, which affects the vehicle sensors. This results, in the vehicle sometimes not moving forward whenever it is put into drive. The vehicle instead rolls backwards and it is a safety issue. It also continuously has issue turning off when the vehicle is put into park. They performed service on my vehicle and charged me to change the shifter, which was a faulty shifter that came with the vehicle. I am still having issues to turn the vehicle off and it also continuously drains the battery. The vehicle has safety issues and there are multiple complaints of the issue. Mazda refuses to do a recall. Mazda also refuses to provide its customers with detail report of the safety issues. They conceal information to save themselves from lawsuits, but I have reporting them to NHTSA. And I will be filing another complaint because they refuse to provide detail paperwork for the supposedly repair they did. It will be my first and last Mazda!!

I grudgingly moved from a Jeep to my Madza CX-5....and LOVE LOVE LOVE it! The space is a little tighter than my Grand Cherokee but I haven’t really noticed. It’s very reliable and you can’t lock yourself out of the car, which is a huge bonus! It’s been a great car and I ask a lot of it! Oh, one other thing ~ I occasionally drive for Uber and a lot of times people will get in and ask me what car this is, as they are really impressed.

What I went through, I wish not on anybody. IPAC Mazda did an oil change and gave us the OK on our Tribute. Three days later it wouldn’t start and we had it tolled in to discover it overheated. The vehicle gave no warning sign and Mazda okayed it with their full circle check, not to mention we purchase an extended. We have been mislead by numerous persons and our vehicle stayed there for 2 months with the same answer. We trying to have the extended IW pick up the charges on good faith. Not to mention this is the second Mazda we had a problem with. They’re a long history from day one with our RX8. If anybody wants to listen, Ill give the horrible service detail and lies. We pick up our vehicle and had to call an officer for instruction.The consequence is they kept our vehicle for 2 months with no phone calls or status what they’re doing. You dont find too many people purchasing 2 vehicles the same day and the RX8 shutting off on us for a 3 years period to finally replacing the engine. The Tribute is left for us to do the repair. All we are asking is for help and to get our point across so nobody has to spend their holidays driving around in an unsafe RX8, which me and my family relied on the Tribute.

I purchased a used 1996 Mazda 626, 4 cylinder, automatic and shortly after the purchase, the transmission started slipping and eventually failed. I had my trusted mechanic install a rebuilt transmission at a cost of about $1200.00. Around 2,000 miles later, the transmission started slipping again. I have done research and I found that the CD4E transmission is a known lemon. I originally paid $2800 for this car and have put in more than that in repairs. I will never buy another Mazda product.

My 2005 Mazda 6 broke down along side road. The engine only had 40,000 miles on it. I called Bob and he told me to have it towed there and hed take care of me. I was later told that the engine blew but as his crew looked at it, they verified that the engine and oil was clean. He said hed call regional and see what he could do for me to get the engine repaired or replaced.After several weeks of run around, I was finally told that it was going to cost $90 for the service team to look at the engine. I was then informed that he could put a salvaged engine in for $4,000. I about freaked out--$4,000 for a used engine that came with a mere 90-day warranty? I called Mazda headquarters and was told that I shouldve bought an extended warranty. I told her that she was crazy as no car costing over $20,000 should have a blowing engines with a mere $40,000. I then asked if Mazda would help out by paying for the service or the engine--or at least half, so that I could get the car back working. She told me that Bob offered me a great deal and I had refused him. I told her what he offered and $4,000 for a used engine plus other parts as needed didnt sound like a good deal to me at all. I asked her, If it was you car, would you not expect Mazda to stand behind their product and assist? She told me that Mazda stands behind their products and I shouldve purchased the extended warranty. After reviewing the Internet, I found out that Mazda 6 engines seem to have a lot of loss of oil or blow out problems. I always thought Mazda was a good company but I know Ill never purchase another. Ill make sure that everyone I speak with would hear about my experience with the vehicle, the dealers run around, and the arrogance at Mazda HQ in California.

We own a 2010 Mazda CX-9 and we are having significant issues with the brake booster. We called the customer service department at Mazda and were told to bring the car in. Once we brought the car in we were very rudely told that we would have to incur the cost of inspection and possibly repairs. The brakes are hissing very bad and they are very difficult to press down on to get the car to stop. I was in the car with my young children and was very afraid that the car would not stop. I explained all this to the service department and they said that the part would be upwards of 750.00 and that it did not qualify for the extended warranty due to the amount of miles on the car. I cannot believe that with all the complaints about the brakes that they would not honor their car and fix it properly to ensure the safety of their drivers. I am very disappointed and hope that someone steps in and does a recall asap so there are no accidents that could have very easily been avoided if they would just fix their faulty part!!!

My 2008 Mazda Cx9 went into flames while parked in front of the house. Horrible times. Had to get the kids out right next to the burning car. I had a transmission problem before, which took a lot of money and effort to repair. I was ok with it, but a car that burns while parked is something I will never accept.

I had brought my car in for a check-up and oil change, and the check engine light was on. They did their check and gave me the car back but the check engine light was still on. I was told that they never reset it because I did not tell them that it was on, although they said that they checked all lights in the car. The car engine was making a noise as well, but nothing was ever said. This check-up was done just before my 160,000 km engine guarantee was up.At 162,000 km, my engine blows. I contact Mazda Canada and they say, Too bad. Your guarantee is up, and say that I missed an oil change. I heard that there are lots of cases like this and that there may be a class action lawsuit against Mazda concerning these 2.3L Mazda engines. I would appreciate information if you have any.

This is a fun car and great to drive. Not for everybody, as it requires some extra care. Mine still like new. No more is being made due to the fuel consumption regulations. As a sports car, I enjoy the extra space in the rear seats. The body style is just super.

A week ago I unlocked my car and opened the door to a very loud sound that was like a jackhammer or machine gun. I was alarmed, had no idea what was going on, and finally figured out it was the car stereo. I drove the car to my local mechanic, enduring horribly loud and unabated noise the whole way, and they confirmed it was the stereo. My mechanic told me to take it to Mazda, which I did. Mazda charged me $100 to take a look at the stereo, then told me it had an internal failure and would cost ME $1,050 to replace the stereo and another $150 to install it. I was appalled. My cars warranty was for three years and I have had it for three years and nine months. My problem. Not theirs. I called Mazda USA and they agreed. They added that because of my high miles they wouldnt consider chipping in to replace the stereo. Since when did miles have any wear and tear on a STEREO! Very tacky on Mazdas part. I have loved my car otherwise and would have definitely have purchased another of the same model soon. Now I will never buy another Mazda. Their behavior is scandalous.

On May 21, 2013, I bought a new Mazda 6 Sedan - full optional, including the Red Soul extra paint. Just few miles away, I noticed 3 spots on the front hood. The paint is extremely thin and it is difficult to see the clear coat with a magnifier lens. I brought the car to the dealer and they said it is normal to get spots because of road sand. I washed the car and one more spot appeared. Because of my firm complaints, I was able to get an appointment with an inspector from Mazda and now Im waiting to see him. Paint quality is unacceptably cheap for that car standard. Should I expect the car surface to be pitting away day by day?

My husband and I traded in a BMW X5 for a Mazda CX7 (year 2007) last year, 2011. We decided to go with Mazda CX7, because we believed it would be a reliable family car that would also be affordable to maintain, and is fuel efficient. We purchased our Mazda at a private dealership and purchased the top coverage warranty since the car was a 2007 model.Earlier this month, my husband took the car to the warranty approved maintenance shop for an oil change, where he was informed by the mechanic that the car needs to be repaired due to VVT damage, and that we cannot drive the car until the part is ordered and repaired. At first we were told that our warranty will cover the repair work, but it will take approximately 2 weeks for the VVT part to come in.It has now been nearly three weeks, and my husband and I still dont have our car back, since the VVT part is on backorder all over North America. We are both working parents of a two and a half year old toddler who needs to be taken to daycare every day. The CX7 is our only car, therefore in the past three weeks; weve had to rely on friends, co-workers and now a rental car to make it to work and our daughters daycare. The rental car is costing us a lot of money, and neither our warranty, nor Mazda is willing to cover the rental car fees. We have no estimate as to when the VVT part will arrive for our Mazda CX7 and no way of getting around. We are financially unable to continue paying for the rental car.Having said all that, I am extremely disappointed and angry with Mazda. It seems that VVT (variable valve timing) part is now a known problem with Mazda CX7, so this is a faulty VVT problem that Mazda is aware of, yet no one we spoke with from Mazda is willing to show any compassion for us. Mazdas response to our problem is simply that since we dont have proof of enough oil changes (weve only had the car for less than a year), and we dont have our extended warranty with Mazda, therefore its not their problem. Ive obviously been mistaken by trusting Mazda for making a reliable car, or showing any social responsibility and compassion to their customers.

I have a 2007 CX7 car but its nothing but a lemon with a 2-master cylinder and turbo charger. The fender popped loose and motor mounts were broken. When they changed turbo charger, nothing was under warranty. I have spent over $3,000.00. I will never buy this SUV or Mazda again. What a joke. Im easy on this car with 63,000 miles on it. When all **, I cant afford to get rid of it. But when I can look out the world, I will buy one from the USA.

2007 Mazda Miata MX-5 manual transmission - I am in the market for a more practical car so I have been reading reviews of the brands I am considering. Every brand seems to have issues and I just wanted to share my experiences with the Miata. I bought the car new in December 2006 and have been the sole driver since. It now has 110,000 miles and still going strong. The only mechanical repair I have had was needing to replace the thermostat around 80,000 miles. I just now had to get new brakes for the first time. The paint still looks brand new and I am constantly being asked if it is a new car. The only thing that has not held up well is the cloth upholstery on the drivers front seat but the aftermarket leather seat covers look fabulous. I LOVE THIS CAR! I have loved it since I drove off the dealership lot. I lament having to part with it for a larger car that is better in the snow and after reading the reviews, I am even more hesitant to replace it. If you are considering a Miata from the 2006-2015 generation, I can highly recommend one.

I bought a Mazda RX-8 with an engine warranty and Mazda refuses to pay for a new engine. There is also a recall on a part in an airbag and they refuse to fix the damages caused by a faulty part. If you are looking for a car dont go to Mazda unless you are looking for nothing but disappointment.

My daughter brought her Mazda Tribute 2002 in for the 6712A Recall, which is something to do with the ABS Braking system. The dealer that did the work was very nice and courteous. She lives in North Dakota and had the work done in North Dakota. She was not having any trouble with the ABS braking system but thought she should have it done for safety reason per the notification she received in the mail. After the work was done, she drove away and a little ways down the road her ABS Light came on. So, she turned around and went back to the dealer that did the work. They checked it over and could not find why the light is coming on. She explained that the light has not coming on before and now after the recall, that is coming on and staying on. The dealer said that she was going to have to pay to do the diagnostic testing any further in order to fix it. They sent my daughter away with a questionable proper working braking system because Mazda didn’t want to pay for a recall procedure that more than likely is the cause of the problem. My daughter went home, parked the vehicle and called the Mazda Headquarters the next day (1-800-222-5500). “I recommend everyone that reads this, call and complain about the response I receive about this situation”. They said exactly the same thing; she would have to pay for any further diagnostic testing to find out the problem. At that point I called to hopefully clarify the ethical thing to do and for the important customer service we all hope to receive in any situation like this. I tried to emphasize to them the level of awareness to the liability issues in sending someone you love dearly home, with possible braking issues. But they stuck with their resolution that she needs to pay to fix it. Never mind the safety for their customers. They said that I may not have anything to do with the recall! Maybe it was just coincidental that the light came on now. They said that if the report comes back that it was caused by the recall they would reimburse her for the correction/diagnostics. Why would she have to pay first for something that was never wrong at the beginning? I told them to put it all back in the way it was. Mazda said they can’t do that due to Liability reasons. Wow! Go Figure. My point is that it’s not the money issue with this, it is the ethics and I would like to see some real customer support in something nowadays.

My wife has a 2007 Mazda CX-7 (rated in Consumer Reports as a Used Car to Avoid) that she purchased new in 2007. Over the past year, she has had instances where it begins to make a terrible noise around the front end and when she checks the tires, the lug nuts for the front drivers side tire are loose to almost falling off. She has had this looked at by multiple car repair and tire specialty shops and all have told her nothing is wrong with the studs or the nuts and they just werent tightened properly. The last time it was looked at (just a week ago!) the mechanic was planning to replace the studs and then notified her that there was just a build-up of rust/corrosion at the base of the studs that wasnt allowing the nuts to tighten all the way. She just called me a few minutes ago in tears because she once again heard the terrible noise, got out and checked the tire and four nuts were almost off! Would love to know if this is a problem other CX-7 or other Mazda model-owners have experienced. Very frustrating!

I purchased a black 2001 Mazda 626 LX on August 13, 2012. Within one week, the alarm would randomly go off and not stop. We took the car back to Harris Auto Group. They sent the car to Bordentown Auto. The car sat over in their parking lot for 4 days. We kept calling and asking if it was fixed. After all, we are now making payments on this car and do not have access to drive it now for 4 days. The next repair came two weeks later when we started hearing a squealing noise. We brought the car back to Harris for repair. Their mechanic said it was the alternator belt and replaced it the same day. Two weeks later, the car started making noises and going backwards while in drive. I took the car back to Harris Auto Group, and they sent us to A-1 Economy Transmissions for a transmission repair. The car stayed at A-1 for repairs from Monday, 10/1, to Friday, 10/5/12, but it would be under warranty. We would only have to make a $100 deductible payment. Mind you, we are still supposed to continue to make our regular car payments during all of these repairs. We picked up the car on Friday, October 5, 2012. We paid $187.50, our deductible, plus sales tax. On Saturday, October 6, 2012, we decided to ride to Burlington from Bordentown to get some Chinese food. Well, we never made it back home. The car’s alternator belt broke, and the car overheated and shut off. Well, we called Harris Auto Group and asked about a tow and repairs. We were told “Sorry, I can’t authorize a tow.” What the hell? Well, now we have to spend money for a tow back to Bordentown. On Monday, October 8, 2012, I paid $130 for replacement belts only for the mechanic to tell me the water pump is about to go. WTH! What more can go wrong with this stupid car?!

Well the short version is this; several years ago, I ended up suing Mazda because of the defective CD40 engine in the 626. I won, they refuted (with a new judge), and the win was turned in their favor. I still owed on the car with Fairlane credit. Both Mazda and Fairlane are owed by Ford. I spent close to $4000 repairing two transmissions on that car and now Im being sued to pay the balance of a loan I owe on a car that was a lemon when I got it. I dont mind paying my debt, but I dont have the car because it didnt work. There should be a comprise somewhere on this. Not trying to shaft on my loan, but the damages and near-death accident I had in the car as a result of the mechanical defect should be applied to my balance.

We had a CX-9 signature bought straight out of the dealership and after 4 years the panel from passenger back door just came out on our sons hand. They blamed us for their lack of quality and I have the video to proof.

Contacted dealership where car was bought. Spoke to so called manager and I told him I was very disappointed that we needed 4 new tires at 24,500 miles, seats are very uncomfortable you would slide off of them if you didnt have a seat belt on, and inside of doors get very dirty, dont understand this, and windshield breaks easily. I told him I would not buy another Mazda or recommend one to another. He said I HOPE YOU WILL BE HAPPY WITH YOUR NEXT CAR. ROTTEN ATTITUDE NOT VERY GOOD FOR BUSINESS.

We bought a fully loaded CX5 in 8/14. It was the best decision weve made. Because of my back problems, I need to have a seat thats adjustable as well as an upright position. The CX5 provides that for me. Last summer we drove across the country and depending on my back, I was able to make adjustments to make it very comfortable for when I drove as well as being a passenger. The safety features such as the blind spot monitoring, the rear camera, and the automatic lights and windshield wipers were so helpful when driving. I felt so safe in this car. Mileage was good too, the car still has under 12K and were doing 26.7 mpg total.My only negative is that the rear hatch/door is not power controlled. In a fully loaded car I wouldve expected that, but it was not an option. I do want to note about some of the other reviews here - people need to explain their problems better. Owners also have to be realistic. How one drives a car does affect brakes. Front end Collisions only trigger front air bags (not side ones). Injuries can be caused by not wearing seat belts. And yes, sometimes cars have defects, but tens of thousands of cars are made of a particular model each year. A few will have problems from the get go. This is why many states have lemon laws. But if 5 people report the same problem, this is not a defect. Most likely your car got that 1 in 25,000 bad part. In that situation, if you can definitely prove it was Not your fault, you may get the maker to pay for the repair. But usually you cant, so hope the bill is low - that’s all.

AIRBAG DEPLOYED ON MY 2001 MAZDA MPV - In May of 2014, the airbag on the passenger side front seat deployed while I was sitting at gas-n-go after pumping gas. My daughter was sitting in the seat. It cause deep bruising to her back and cracked her rib. Now Im afraid to drive it!

I purchased a 2014 Mazda 6, loaded with their technology package. The GPS was the worst ever experienced. The speaker in the front passenger door vibrated so badly it was hard to use the system, even with the bass turned off. The GPS would indicate a turn 400 yards away when basically at the turn point. It would then suddenly advise to turn, when almost through the intersection. The front drivers seat had limited settings. I went to Mazda for service and all I got was a shoulder shrug. I sent a note to Mazda and didnt even get a response. After 8 months of problems I dumped this car and took a loss of approximately $8,000. I have now owned about 12 cars and the Mazda 6 was the worst experience ever.

When we were shopping for a new vehicle we wanted something that could carry six or more passengers. We had purchased a used car for our daughter from a local dealer. It was a good car that we were all happy with. We went in in August and the salesman just got in the new CX9 signature edition (2016). It was a great looking SUV with great technology and a fine trim level that included leather and wood trim. Complete the deal was 45,800 out the door. Considering the trim level and options that was a fair price. After one year we made the choice to lower our payments and down size to a less expensive car. The CX9 with 10,500 miles. The Trade in value of 31000 dollars. A loss of 33% of the value in one year. Stay away from any Mazda. Any car that loses that much value in one year should be taken off the market. I will never buy another Mazda in my lifetime.

08 Mazda cx9 - My transfer case has to be replaced and the dealer is saying even though it is covered under warranty that I have to pay $1500 because my tires caused this problem... Never heard of this. Sounds like a manuf. defect and am I getting screwed? Has anyone had this problem and why does transfer case go? Talked to different service mech and I am being told that it has nothing to do with the tires? Calling corporate about this, any other suggestions?

We purchased a new Mazda 6 and were being pushed in finance to purchase an alarm system for $350. My husband asked if the car already had an alarm system from manufacturer and we were told no. My husband thought it was odd so he asked again and the answer was still no! We then decided to purchase and later realized we have 2 alarms because it already has one. On top of this our dealer quit the next day and no one told us, so we continued to try to contact him and the rest of the staff seemed bothered when we had questions. Finally I call the manager (Mike **) about several issues and he would not return my calls. On his email responses he was rude and angry and refused to help us. I waited a week to fill out the survey to see how they would correct some of these issues and then finally I filled out the form truthfully. Mike then sends me a nasty, unprofessional email saying that because we gave him a poor score he no longer wanted to work with us! We were shocked. We are very unhappy with this dealership and wish we would have purchased this vehicle in Tustin or not purchased a Mazda at all (Even though I do like the car itself!)

I purchased my vehicle 2 years ago and just recently got to 20,00 miles and had to have the rear disc brake pads replaced because they barely passed inspection. I called the customer service number and they said they would gladly replace them free of charge if I went back to the dealer immediately that day to get it done. I then learned that this is a flaw that some of the CX-5s have including the current models. I leased my vehicle so I will be returning it before the 40,000 miles when it will probably need them again. It is expensive to replace them every 20,000 miles when they should last at LEAST 40,000 miles. If I owned this vehicle who would have to keep replacing them when they wear sooner than they should, ME!!! That is an expense I can not afford.I also have an issue that when you open the back hatch there is not enough light to see what you are doing. I like the way the car handles in the snow, which is why I leased it to begin with, to see how well it did. I like the car and would love to buy another when my lease is up but I dont know if I will because of the expense of replacing the discs every 20,000 miles.

I have a 2008 CX7 with 28,647 miles. On 7/7/13 the air conditioning began blowing hot air. I contacted the dealership on 7/8 and was informed my warranty expired on 6/14 and I should contact the Mazda Customer Satisfaction number for filing a complaint to see if they would replace my compressor. I contacted 1-800-222-5500 and spoke with Stephanie ** who provided me a file number and informed I needed to have the dealership confirm the issue was the compressor. The dealership confirmed the compressor and belt need replaced. I contacted the Customer Satisfaction number back and the complaint process began. I was notified on 7/15 that Mazda will not provide any financial assistance as it is outside of my warranty period. Considering the low miles on my vehicle, the warranty JUST ran out and there are apparently issues with the air conditioning on my vehicle as there are SEVERAL complaints online, I was very disturbed that a corporation who is supposed to be reputable will not stand behind their vehicle.

I bought a 2001 Mazda Millenia in 2012. It had been owned by an elderly man and stored in a garage after each use. I paid $5500.00 for the car and at 42,000 miles I COULD NOT pass up the new looking car deal. Only a few problems so far and minor at that. With over 100,000 miles on the still awesome looking, driving and handling perfect as well as runs like a new car, I am a very happy owner. Changing the oil every 2500 miles myself and using the best oil. Its a car, treat it right and it will last. Most car companies have their problems. Look at GM, Ford and others. With the amount of Mazda on the road today, I think the problems are minor. I wish Mazda would help more people with their Mazda problems. It would be a better car company for all.

20111 Mazda 3S - There was condensation on the passenger side headlight and it caused the light to burn out. Took the car into the Mazda dealer and they said that the bulb alone was going to be $266.75 AND - that the mechanism behind it and the entire housing would have to be replaced!!! Because they cannot get to the light from under the hood, the entire front panel would have to be removed AND it was going to cost OVER $2000.00 FOR THE HEADLIGHT!!! Yikes!!!! I wanted to cry... Trying to speak with others about options. Of course, the warranty is no longer in effect. Needed to vent!!!!!

I leased a Mazda 3, hatchback in August 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants.

Over the past month both my husband and I have been shopping for a new vehicle. Since we both have very different needs, it has given us the opportunity to visit multiple dealerships including Volkswagen, Hyundai, Jeep, Honda, Subaru and Mazda. Driving a variety of vehicles. The Volkswagen, Hyundai, Jeep, Honda, Subaru experiences were all pleasant. WITHOUT exception each of the sales people followed up with us with either a thank you email or phone call and WITHOUT exception each of those dealerships offered us water or soda while we were looking at the vehicles - particularly nice given the heat-wave weve been having. Now to the Mazda dealerships. Please note I use the plural. That is because my husband truly was interested in a Mazda 6. We have visited three dealerships in two states and have encountered the same outdated sales practices in all three places. I am not a mathematician but it seems statistically improbable that these practices largely abandoned in the industry would be independently retained by three separate individuals. It seems more likely that the corporation itself still encourages these practices - salespeople accompanying test drives? Sales managers insisting on speaking with you before you leave? Continuing to try and sell you a car youve expressly said you do not want? Frankly, I am doing whatever I can to encourage my husband to buy the Accord Coupe 6 cylinder. I love the car, the salesman has been wonderful to deal with and I dont have to dread what comes next even if we were able to buy the car.

I find the ride very hard and seats are not the most comfortable. Seatbelt is badly positioned and interior feels cramped. Also, Mazda CX-5 is very noisy, sounds like a window or door is always open. But it does have a lot of pick up on the road and gets great gas mileage.

I have additional question because we have searched for information on the Mazda2 HB M/T Owner Manual and Warranty & Service Book yet we were discovered. The information we need assistance related to: 1. Engine Mounting: (a) how long the lifetime of the engine mounting, (b) what are the causes of failure / damage engine mounting, and (c) when to do the replacement engine mounting. 2. Steering Gear: (a) how long the lifetime of steering gear; (b) what are the causes of failure / damage to steering gear; (c) when to do the replacement steering gear, and (d) image / picture as to what the steering gear. Thank you for your help.

I bought a 2015 Mazda CX9 last year which is still under factory warranty. Recently the headlight went off and when approached the dealer they said the headlight was already replaced once by the previous owner but outside Mazda, which might have caused the assembly to go down, contacted Mazda customer service for assistance but it was the worst experience, even after multiple emails and escalations they denied to repair it under warranty. How can they justify the headlight replaced by the previous owner damaged the assembly, even if it is the car is still under warranty, they have no courtesy to customer, please stay away from Mazda.

I purchased a Mazda RX8 in 2004. Since the date of purchase, I have been experiencing many problems with the vehicle. To this date, the vehicle only has 40,000 miles. If the vehicle remains idle for 3 days or more it has to be towed in for repairs. The dashboard panel goes blank. Now, the dealership is telling me the cause of the problem is the engine failing compression test and thats a cost for the consumer when I have complained about the vehicle since day of purchase. Records shows each time the vehicle been in the job. The vehicle is practically new.

My daughters RX-8 has been giving her a lot of trouble, completely dying at times while shes driving. Shes had it to a Mazda garage that told her that she needed new sparks plugs and wires, etc. She herself paid $1,400 to get this fixed (at this time, it was under warranty). The day after she got it home, it did the same exact thing. She took it back to the Mazda garage and then they told her that she needs a new engine, but her warranty had expired a couple days prior to her taking it back in. Now she is due to start her freshman year at college, with an unreliable car unless shed rather use her tuition money for a new engine (I dont think so). Mazda should be embarrassed to allow a young lady to feel unsafe, when she is trying to get an education and better herself. I dont know if there is any other avenue that I can take on this matter and suggestions would be greatly appreciated. Thanks.

Add me to the woes of Mazda owners (Mazda 2004 MPV) with coil packs and fans that wont shut off. Replaced the fan switch last month when it continued to run after shutting off the vehicle. Replacing the third coil pack at 93,000. Three down, three to go. Would also like to know why there is no class action lawsuit yet. No fan of super torts, but I am pretty angry. Theres no recall/fix from Mazda.

After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. Even though the preowned warranty was for 7 years and 100K miles they wouldnt cover the repair costs due to some technicality they cited with the warranty agreement. The original dealership changed ownership twice in the three years, so I brought the car to another dealership for repairs and dealt with Mazda corporate for reimbursement. The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty.After repeated attempts to contact the customer experience center both by phone and email, over several months, I could never get past their first line of customer service to make my case to anyone with any authority to review my case. On several occasions they indicated they would get back to me, but never did. I would recommend against buying a new or preowned Mazda. They do not stand behind their product as evidenced by the initial faulty drivetrain and lack of customer support.- Steve

This is my 3rd Mazda and all have been completely reliable and cost effective without being “stodgy” looking. The 2019 CX-5 is fun to drive while still being economical, supremely comfortable and safe! It’s loaded with so much amazing technology that Mazda employs a tech person to explain it all!

I love my car. Living in Michigan, I needed a vehicle that handled well in snow but also with good gas mileage and being able to adjust the drivers seat is very important. After test driving several models, I was extremely impressed with Mazdas handling. I also love how the looks of the car. Its very stylish and its fun to drive. Definitely spend the extra money and get the navigation. I use it all the time. But I wish the rear seats were more comfortable. When test driving cars, I never thought to sit in the back. A word of advice, next time test driving, sit in the back and feel how your passengers are feeling.

I purchased a 2008 Mazda CX7 Grand Touring turbo in 2011 at 32K from CarMax. I was very happy with the vehicle and maintained it appropriately with oil changes etc. I am now at 78k Dec. 2014 and without warning the car started to make a loud noise and would not accelerate over 40 miles. I called CarMax about my extended warranty and was told it expired at 75K and I was at 78K. The car was taken to a reputable mechanic and when he pulled the engine down there was a massive amount of sludge on the engine resulting in cylinder head, timing belt, transmission damage. It appeared the car wasnt maintained. The engine has poor circulation of oil and although I just had an oil change 2 weeks prior to this incident it looked as if there wasnt any oil in the engine. It is irreparable. I still owe $9,000.00 on the vehicle and cant drive it. I just had hip replacement surgery and I have a disabled brother. We both depend on this vehicle and I am caught in a bad situation. It appears Mazda is aware of this problem per the complaints logged on the NHTSA website for the same make and model indicating engine problems and Mazda ignoring this issue. If I give back the car I still owe money!!! I cant afford to pay for a car and have to get one also. Buyers beware of buying a Mazda!! There is a hidden problem the company knows about and will not make good on something that they know is wrong to consumers.

Tribute recall notice - I received the 1st letter from Mazda last month. I took my Tribute to Premier Mazda of Georgetown (where I purchased it in 2008); they disconnected cable and told me to expect another letter from Mazda advising me they now had the parts for the repairs. I received the letter today telling me to call and set up an appointment. I spoke with ** who said to wait for yet another letter because the repairs were not being effective. This sounded fishy, so I called Mazda Corporate and spoke with Jose. He called ** at Premier Mazda. He was told ** had given inaccurate info and told me to call ** who would set up an appointment. I have called Premier and left messages to get a call back. I feel I am being ignored!

I purchased my 2013 Mazda 2 from Daytona Mazda Mitsubishi back in November of 2015. I registered the vehicle with Mazda USA online since I live in Tennessee and the car was delivered to me by the dealership. I have been having significant issues with the steering and saw that there was a recall sent out by the National Highway Transportation Safety Administration back in 2016. I have sent the dealership and Mazda several emails over two years. They have chosen to ignore.

This Mazda CX-5 had replaced one that I really enjoyed. But it does fulfill my needs but its not the type of car I would normally pick out. I like the fact that is all wheel drive. I like the pep in the engine and the gas mileage. I do like the fact that every Mazda has a GPS in it and I like the heated seats. However, the CX-5 is just a lower class model than I was used to previously. The CX-5 is a fine car but I wish that the radio system had XM or Sirius radio.

I own a 2005 RX 8. Kept up with the oil change and maintenance of the car, I seen that Mazda was doing a recall on the motor and wanted to know how could I get my car into the program to get a new engine. I love my car and will never part from it. Ive found water in oil stick and even though it hasnt ran hot would it be a problem to have a new engine in my car? Please email me at ** for more info on this issue. Thank you.

Thought just easy fix oil leak and when I went to fix it they want $429. Just for part and Mazda knows its a faulty product! They should do recall. Using oil and leaking terribly. Then makes you go through antifreeze to cool problem. Then makes engine light come on. They have known about this problem for a long time. How unfair to consumers! I will never want to buy another Mazda again!