I recently purchased a certified pre-owned Mazda 6. After owning it for only 5 months, the brake pads on the front of the vehicle are completely worn. Mazda expects me to pay $100 to fix my vehicle? I feel this to be ridiculous. I shouldnt have brake issues so soon after owning a car and Mazda should do the right thing and fix my vehicle for free.

We just discovered a leak on the passenger side floor area when the AC is on. Removed the mat and the carpet was soaked. Musty smell followed. The dealer said that he had never heard this complaint for this model but did list a number of other models where the AC drain was clogged and required unclogging. Fine. This should not be happening. It will cost their hourly rate to diagnose the problem. Sounds like a design issue. On the drivers side there has also been a leak that occurs after a big rain. The water is puddled on the mat. The passenger side trickles down and under the mat. Any feedback would be helpful.

I purchased a 2010 Mazda 6. The seat cover is changing, and is already showing signs of wear and tear. The car has 29,550 km. Mazda will not cover wear and tear. How is this, when the car is still new? It took me 7 months to actually have this done, and the dealer was not of much help, until I wrote a lot of e-mails to the management.Why is it that, in this day and age, warranty, or customer concerns are not dealt with properly. Mazda now tells me by email, that they are not responsible. Perhaps using substandard materials? They are now just duping their customers. Second problem is that my tires lose 0.5, to 3 lbs of pressure, within a two week period, per tire, but of course, Mazda is not responsible. The dealer had finally water tested, and found nothing. It is a slow leak. Doesnt any one offer customer service any more, or are they just passing the buck.I guess I have to do the leg work, and call Michelin. I also have to get the alloy rims checked. As far as the seat goes, well, I have to deal with it on my own, of course Im sure, they would have no problem selling me one. As a first time Mazda owner, take my advice, and do not buy this substandard garbage. GM Im coming back.

2005 Mazda 6 GT head light bezel melted due to heat from fog lamps. After this occurrence, Mazda denied a third replacement. The newer model fog lights were moved to the bumpers; therefore, it was a known issue and Mazda chose to ignore this. 2010 Mazda CX7 GT NAV is outdated; Mazda refused to provide updated software, claiming NAV systems are accessories covered only by a 12 months 12k miles. NAV is standard equipment on GT model, not an accessory. It has poor material and design of smart keys - Mazda refused to replace broken key case at only 8 months old. Mazda Capital Finance bank does not inform buyers of limitation or guidelines, leaving consumers with the short end. They have Great Products (not perfect); however there is no customer support from Mazda North America.

I bought a new Mazda CX-5 based on reviews in 2016. It is comfortable and peppy. This is first crossover vehicle I have owned and I like it. It sits higher than a car and has more space to haul things, yet is small enough to easily park in tight spaces. So far it is very reliable.

2009 Mazda 6 low seating comfort - Nice car to drive but cant handle a long trip. The seats are very firm and give both me and my wife a sore ** on longer trips. I mentioned to our local dealer when serviced but they commented it was normal. My son has a BT50 and the seating is far more comfortable. I did mention the discomfort to one of the sales reps and he could not believe me. It will soon be out of warranty and just wondered if or how I could get a second opinion. If that is the way it is that’s fine, but I will more than likely sell this car for a more comfortable sedan and quite likely not bother looking at a Mazda purchase again in the future.

I have a Mazda 2012 that spontaneously stalls while decelerating. It also stalls predictably on an incline. Mazda corporation has stated, The stalling on an incline is a characteristic of all CX-9 Models and is not willing to fix it. They have informed me that stalling while decelerating in my car has not been able to be recreated by their tech so they are doing nothing about it. I have been in two near miss accidents. The car loses power steering and braking and the driver has little to no control when it stalls. Please advise future buyers of this very unsafe characteristic. When it stalls in my driveway, I cannot brake sharply or effectively enough to stop the car from drifting into the road.

Mazda 2009 - I have had my 1st Mazda since 2010 July. Well, first time I bought a car that isnt a Toyota. I have had both head lights go out, shocks in rear done twice, tie rod end alignment done twice and tires twice. My engine would accelerate for days past 15 miles. My brakes got stuck; I couldnt get off the expressway and missed my stop. I’m still under extended warranty of which doesnt cover any of these things. I took it to 4 shops to be looked at, Goodyear, Midas and Mazda, all of which can’t find anything wrong with this ** car.

Back in June of 2015 we purchased a new 2016 Mazda CX5 from Fremont Mazda in Fremont CA. Once we agreed on the price, the car was delivered to us in poor condition, the paint felt like sandpaper (it was not prepped right) and we found cookie crumbs in the cup holder and candy wrappers under the drivers seat. By the time transaction was done it was late (about 9:30PM), but even with the poor outside lighting, we noticed defects in the paint on the hood of the vehicle. The dealer assured us they would take care of it. It was late, and even with all these issues we took the car home, trusting that all would be made right. I could look past the cookie crumbs and the candy wrappers, but in daylight the next day, multiple defects in the paint were very apparent.We took the car back to the dealer, they had a Mazda rep look at it. It was determine that the defects were under the clear coat of the paint, but they were severe enough to do anything about. The dealer offered after some complaining to repaint the hood (could not guarantee it would match) or get us a VISA gift card for $500. As I was pretty fed up with the dealer, we opted for the VISA gift card. It took about 6 weeks and lots of calls, but what finally arrived from Mazda was a Mazda gift card, good for only 1 year, but for Mazda mechanical repairs only. What good is $500 of credit for repairs on a brand new car that has a 3 year warranty? By the way repairs dont include painting the hood. So now I have a car with defects that came from the factory that no one will do anything about. After multiple complaints, the dealer said, Mazda will make the next 2 lease payments to make it up to us, nothing ever happened. Then the dealer said instead we would receive a $500 check from Mazda. That was at least 4 weeks ago, NOTHING!I wish I could say the story ends here, but it got worse quickly. A couple of weeks after buying the car, a piece of gravel hit the windshield and cracked it so badly - the car is not drivable as the crack is along the drivers side of the windshield and quite large. The insurance company authorized a replacement ASAP. This was in early July. Turns out Mazda does not have any replacement windshields anywhere in the US as the model is so new, yet they continue in production somehow. It is now almost 3 MONTHS later and still no windshields available, no date as to when it will be, and no offer of help from the dealer at all.We have made multiple payments on this car since early July, have not been able to drive it and have defects that are permanent in the paint before we even got it home. The dealer not only did not keep the commitment of compensation for the paint, but offered us no help when we found out the back ordered windshield could take months to come in (and it has). We even checked into aftermarket windshields, but were told, they are also not yet available.As a consumer, I believe there is an implied understanding when you buy a new car, that typical replacement parts will be available, clearly not the case with Mazda and the 2016 CX5. We will never look at another Mazda, not because of what happened, but rather because the company and the dealer offered no help. I called Mazda corporate helpline many times. They dont return phone calls and when you do finally get someone, they tell you, you need to be patient, and we value your business, right!

I have a 2007 CX7 car but its nothing but a lemon with a 2-master cylinder and turbo charger. The fender popped loose and motor mounts were broken. When they changed turbo charger, nothing was under warranty. I have spent over $3,000.00. I will never buy this SUV or Mazda again. What a joke. Im easy on this car with 63,000 miles on it. When all **, I cant afford to get rid of it. But when I can look out the world, I will buy one from the USA.

A week ago I unlocked my car and opened the door to a very loud sound that was like a jackhammer or machine gun. I was alarmed, had no idea what was going on, and finally figured out it was the car stereo. I drove the car to my local mechanic, enduring horribly loud and unabated noise the whole way, and they confirmed it was the stereo. My mechanic told me to take it to Mazda, which I did. Mazda charged me $100 to take a look at the stereo, then told me it had an internal failure and would cost ME $1,050 to replace the stereo and another $150 to install it. I was appalled. My cars warranty was for three years and I have had it for three years and nine months. My problem. Not theirs. I called Mazda USA and they agreed. They added that because of my high miles they wouldnt consider chipping in to replace the stereo. Since when did miles have any wear and tear on a STEREO! Very tacky on Mazdas part. I have loved my car otherwise and would have definitely have purchased another of the same model soon. Now I will never buy another Mazda. Their behavior is scandalous.

I was driving home from a trip when I heard a thump and the RPMs went wild. Suddenly I couldnt shift into 4th or 5th gear. Managed to get the car home in 3rd the whole way. Took it to the dealership. They told me 6 codes are coming up and a rod is broken inside the transmission and the fluids burnt. They contact Mazdas headquarters since I only have 45,000 miles on it but its out of warranty by 1 year. They say they will do nothing to help fix it because I havent been having it serviced through them and I show no customer loyalty. I still have 6 months more of payments on it and have to out $3000 for a new tranny now. Thanks, Mazda. Way to stand by your product.

I take very good care of our CX-7 and with only 70,000 miles the turbo and catalytic converter went. We were driving and a loud siren sound came from the engine. We had to limp to a shop and were told the turbo and the catalytic converter were shot. This cost us $3,600. Before being fixed I contacted the local Mazda dealer who told me that these cars are notorious for failed turbos. In fact he said it was so bad that Mazda put out a special warranty to cover these turbos. They all fail around 60-70,000 miles. Turns out, my VIN number did not match the ones that were a part of this special warranty. I asked the service manager, Is there anything you can do for me? He replied, sarcastically, We can replace your turbo for you.I have owned three Mazdas. Every one had problems. The one thing I have found though that all Mazdas share are very bad brakes. They are always very weak. This CX-7 with 70,000 also has bad brakes. I am replacing the front rotors for the SECOND time, with only 70,000 miles. I have replaced the pads probably 5 times and I do not drive fast or slam them. My son and I are very meticulous about changing the oil and the brake pads. Maintenance like we do should help a car last. Unfortunately Mazdas are very cheap, low-end Japanese cars and I guess it doesnt matter what you do, they just fall apart.

2005 Mazda 6 - Worst car ever! Inferior materials used for components, heater hose tee actually crumbled! ALL engine mounts broke! Various other items always breaking or falling off this crappy car.

After less than a year of ownership my MX-5 convertible was developing holes in the soft top from rubbing on the frame. I researched the problem and found several instances of this including a long term test done by Motor Trend that showed photos of the top wearing in the same exact spots as mine. Their top and others I saw were fixed by replacing the frame with a newer design that doesn’t rub and the cloth soft top. For some reason on mine they will only replace the cloth top. That will not solve the problem.The service department agrees with me and so did The person at Mazda I talked to on the phone but Mazda still won’t approve the frame replacement. This will be my first and last Mazda purchase! I have owned several new cars and have never experienced anything as bad as this. It’s a shame because I really do like the car otherwise. But if they won’t fix an obvious problem I’m not going to take a chance that I’ll have a worse problem later. Trading it in for another car before this new top starts getting holes in it!

I have had to replace my brakes and rotors twice on my 2009 Mazda 6. The first time I replaced the brakes and rotors, the car had 23,180 miles. Mazda did not admit fault, but basically covered this up by good willing my rotors and only charging me an inflated price for the brake pads and rotors. I had to replace the brakes and rotors a second time at 68,012 miles (36,975 miles after the first time). I filed a formal complaint through Mazdas corporate headquarters and got nowhere. They say its normal. The mechanic who just replaced my brakes and rotors for the second time and has 20 years of experience completely disagrees. I have a string of emails between Mazdas corporate rep and myself that I can provide. Mazda is completely unwilling to do anything and refused to even pass my case along to a supervisor. I am concerned that I will have to continue to absorb the cost for a product defect that Mazda is not willing to admit it happening. I would like to pursue legal action.

I bought a new MX on Jan 16, 2016. I already owned a 2004 MX5 that I bought new in 2002. When I bought my new car I asked if I qualified for the $500 loyalty incentive, which they assured me I did. During closing they did not have it included. The closer said it was an oversight and the sales mgr would take care of it. After the close, the sales mgr had me fill out paperwork and submit a copy of my 2002 cars current registration. He said it would take about 3 weeks to process. It has now been 3 months and I still have not received the $500. I have called the Mazda customer care # several times, and I have contacted the dealership several times. They say they are looking into it but they do not return my calls or email. I think 3 months is more than enough time to resolve this. Im very unhappy with both the dealership (Auto Barn, Chicago, IL) and Mazda USA for not delivering on their promise.

So for almost a year I’ve been receiving these pamphlets in the mail about a recall for my airbag. And it always said it would take an hour to complete. I take the day off work and drive half an hour to my nearest Mazda dealer for my appointment. Apparently there’s 3 recalls that need to be done and it’s a 3-4 hour wait!!!! They should give me a new car for all of this bs. There’s less than a zero percent chance of me ever buying another Mazda. I get to spend my whole entire morning sitting in a Mazda dealership. I’m fuming right now!!

My wife has a 2007 Mazda CX-7 (rated in Consumer Reports as a Used Car to Avoid) that she purchased new in 2007. Over the past year, she has had instances where it begins to make a terrible noise around the front end and when she checks the tires, the lug nuts for the front drivers side tire are loose to almost falling off. She has had this looked at by multiple car repair and tire specialty shops and all have told her nothing is wrong with the studs or the nuts and they just werent tightened properly. The last time it was looked at (just a week ago!) the mechanic was planning to replace the studs and then notified her that there was just a build-up of rust/corrosion at the base of the studs that wasnt allowing the nuts to tighten all the way. She just called me a few minutes ago in tears because she once again heard the terrible noise, got out and checked the tire and four nuts were almost off! Would love to know if this is a problem other CX-7 or other Mazda model-owners have experienced. Very frustrating!

Their company does not take responsibility for their own defects. They manufacturer things incorrectly then expect you to pay for it. The dashboard on my Mazda 3 was separated from the digital screen. According to their customer service my 2010 vehicle was only covered for 7 years for this and a recall was sent out for this but if you did not have the issue at the time they wouldnt fix it for you. Now 9 years later, my dashboard has disconnected due to their ERROR but they refuse to cover it. I will never buy another Mazda again.

I bought a brand new CX5 in Soul Red in May, 2014. After normal driving in summer road conditions, have already noticed 2 chips in the hood paint. I turned in a 2008 Honda CRV with almost 100K miles on it and had no such paint chipping. I was told the paint wasnt under warranty and tough luck. Very disappointed and can only imagine how terrible my brand new car will look after a winter and road salt hacking away at the paint. I have never owned a car with such an issue and now see many complaints with regards to Mazda paint.

We leased a 2009 Mazda CX-7 (garaged and highway driven only). There was never a problem. The battery died. We changed the battery. Car started and then died. After one month, it again had been flat bedded by Mazda. They did a check and told me they could not find anything wrong with the electrical system, but they found sludge in the engine compartment. They had a recall on a valve which I never received in the mail. The car only had 17,000 miles on it. After 3 years, Mazda came back and said they would cover under lease or extended warranty, which I had. They said it would cost $9,500 to replace an engine with a 17,000-mile leased car and they would not stand by their product. I want to start a lawsuit on the car as I have had many leases without these problems ever and leased over 10 cars in the last couple of years with no problem.

My 2017 Mazda CX-3 has rust problems on the roof and hatch panels within 4 years. The smallest stone chips will lead to migration of rust under the paint causing bubbling. The underside and the inside of the hatch rusts even without stone chips. The bottom inside weld of the hatch rusts. This was not sprayed when I had the car rust proofed (so request it). Mazda declined my claim under the 7 year rust perforation warranty. They are still not choosing to design their cars for the North American rust belt. Similar complaints can be found on internet forums. Otherwise this is a good car.

My oil cooler started to leak. The dealer told me that the problem is a gasket, but I need to buy the whole part (oil cooler). After doing some investigation on the internet, Mazda knows that this is a problem and is not doing anything about it. If I dont get this part changed by Mazda (at the very least get a discount), I will never buy a Mazda again. I really love my CX-7 but this is not the only problem I had with it. This is the one that really filled my jar.

I drive a 2009 Mazda CX9. On Friday Sept 18th I had picked my kids and friends up from school. Normally I wouldnt stop and grab a coffee but I did. When we came out and were getting back in the car I heard a bang, I looked and my front left tire was just about falling off. Thank God we stopped because I would have been driving with 4 kids in the car. I had to have the car towed, and have my brothers friend that is a mechanic look at it. One week later on Friday, Sept 25th I got a safety recall letter in the mail saying lower control arm ball joint can corrode, well that is what happened to mine. I Had it towed to a Mazda dealership. The Service Manager called to tell me I need new front tires. I said that should be part of the recall because everything I have read about symptoms of ball joints going bad is front tires balding. Well I have called Mazda three times and spoke to different people and nobody will help me. My back tires are just fine. I bought Mazda because I thought it was a safe family vehicle, I will be selling and getting something different.

Recently, I had an issue with my vehicle when it wouldnt start. I had my car towed to my mechanic in Indialantic. He ran the diagnostic test on my car and found out that the ECM computer system had failed, and also fried 6 of my coils. My mechanic had given me a quote of $1,400 for repairs. In the meantime, I was calling around to see if I could find an ECM for a cheaper price. I came across an EPA federal warranty that stated: Any vehicle with less than 80,000 miles and less than 8 yrs. old is entitled to this EPA warranty on any specified major emission control components. The warranty states that all components are covered and the manufacturer will have to repair the components free of charge. I brought the warranty over to my mechanic to look it over. He stated that he would call Mazda and find out if they will honor this federal warranty. My mechanic spoke with a gentleman named Robert **. He approved the use of the warranty and told the mechanic to have us bring the vehicle over to Mazda. The next day, I paid to have the car towed to Mazda. Robert ** stated that he would call me before he started to give me a price on the repairs. When he called later that afternoon, he gave me a quote of $1,700. This was $300 more than my mechanic. He then called back again and stated that he would drop the cost to $1,345. It is costing me the same price with the warranty as it would have at my mechanics garage, without the warranty. I also had to pay to have the car towed to Mazda. I only brought it over to Mazda because the gentlemen stated he would honor the warranty, and he is charging me more. I feel belittled and taken advantage of.

Mazda roadside charged me to use a towing company to pick up my vehicle and take it in for service. My vehicle never made it to the service department, they kept my car and wanted to charge me additional to tow again. I was not able to retrieve my vehicle so I lost to towing company. I called the bank they retrieve the vehicle and repoed. The car was auctioned off. Now it shows on my credit report. Im having a hard time getting a vehicle due to open loan.

The clutch on my Mazda 6 (bought new) wore out after approximately 10,000 miles. Replaced by Mazda Main Agents, this also failed after approx. 10,000 miles. Again replaced by Mazda Main Agent, and lasted only around 10,000 miles. Regularly serviced by the same Mazda Main Agents (except just once).I am 81 years old, have held a driving license for well over 60 years. For many years did all my own servicing, maintenance and repairs. You name it and I have almost certainly had it in pieces. The exceptions being gearboxes and differentials. (Never had one of these fail). I claimed reimbursement for these repairs, but was told it was due to my riding the clutch. Rubbish! when I learned to drive back in the 1950s riding the clutch was a sin because, in those days cars were fitted with carbon (graphite) clutch thrust bearings which being soft would wear out very quickly if one rode the clutch, modern cars are fitted with tapered roller bearings or simple ball races. I never wore one out but the ingrained lesson never to ride the clutch has stayed with me ever since.A letter later from them suggested that I was accelerating away from traffic lights etc. too hard, insinuating that perhaps I was a bony racer. In my 20s, 30s and 40s this MIGHT have been the case, but in my 70s and now 80s I am long passed such behavior. I have done everything required of me prior to taking them to the small claims court, including utilizing the facilities of Mediators but they still keep coming up with silly replies. The latest being that I have the clutch examined by an authorized independent company. They also said that this would be impossible because the parts were thrown away on being removed. I am about to write to them yet again informing them that I have, together with other items, both the clutch and the scored flywheel that was replaced in my garage.Advice to everyone considering purchasing a new car, DO NOT BUY A MAZDA without checking the record of service one can expect from your Mazda main Agent. If anything fails, it would seem that they will do anything to avoid recompensing one for anything failing. My claim will be made under the Customer Rights and Protection Act, under the section stating that any purchase should be fit for purpose and last a reasonable length of time. All the time that this correspondence has been going on, (several months) the worry and stress has had very severe adverse effect on my health. They have been informed of this but apparently consider it not worth their while to make any comment on it. Hopefully, if you wish, I will come back to you and let you know the result.

I grudgingly moved from a Jeep to my Madza CX-5....and LOVE LOVE LOVE it! The space is a little tighter than my Grand Cherokee but I haven’t really noticed. It’s very reliable and you can’t lock yourself out of the car, which is a huge bonus! It’s been a great car and I ask a lot of it! Oh, one other thing ~ I occasionally drive for Uber and a lot of times people will get in and ask me what car this is, as they are really impressed.

I have problems with my Mazda 2 Zoom-2012. The battery had to be changed by the Distributor in Costa Rica as it died after 2 years. Now, after two months with the new battery, the car does not function.

Please let it be known that I nor my family will EVER be buying another Mazda ever again and I will be making it very public about how Mazda “helps” their customers. I leased a 2016 Mazda CX-5 after thinking it was the best decision for my family. I am now 8 months pregnant with my second child, have had the car for less than 2 years and the display screen is glitching. I found out it needs an infotainment display screen that will cost me $1200+. This is a MANUFACTURER issue and according to dealerships a known issue with these cars. It’s nothing I did and Mazda’s response back to me was, We can cover most of it but you will still have to pay about $400. So let me get this straight. I am LEASING and planned on financing what was at the time a brand new car in which a display screen went in less than 2 years which is a manufacturer issue so I cannot check any maintenance, no radio, etc. and I’m ** out of luck with getting it fixed? Great job Mazda. NEVER AGAIN.

Help me please! My engine problems began at 38,000 mi. Dealership only replaced VVT actuator once, before stating it was over a year therefore they would not replace a second time without my covering the cost. Another dealership fought corporate to have it covered. I was thankful! Then real problems began. Two turbos later and many code lights naming everything under Mazda sun, I had the last ever illuminating engine light that would not clear regardless of what Mazda service did. I hate this company. It was finally paid off but I had to sell it for $5000, because it needed a new engine. The private engine dealer suggested I not even spend the money for a new engine because it would be the same garbage that was in there.

We bought new a 2011 Mazda and everything with it is great except for the air condition always being clogged. So far to date, it seems that its been clogged 5 times and each time, its costing me money to get it unclogged. They told me that there is NO RECALL for it nor a repair except of the CONSTANT UNCLOGGING of the AC. I love my Mazda but I know this is a deal breaker for me to constantly get it repaired for the same problem over and over again. I just dont understand to why Mazda have designed this so poorly! We had a Toyota Corolla, a Mazda Accord and a Pontiac and we have never had any problem with their AC being clogged. This is so frustrating!

CX5 with 105,000 miles. Started car, backed out of garage, proceeded to drive away and a loud noise just before the car died. Ended up pushing the car back to the house and into the garage. Spent a few hours looking over everything and could not find the source of the problem. Checked the oil and it was fine. Checked fuses, all were good. Checked starter and alternator, all good. The next day I looked under the passenger side of the vehicle and notice two drops of oil on the garage floor. Checked oil again and it was up to level. Followed a small trail of oil pooling on the dust cover (under the engine) and saw two jagged holes in the engine block just above the oil filter. I wish I could post pictures of the holes and block pieces. The engine block wall is VERY thin and not what you would expect. Mazda really went cheap on manufacturing these SkyActiv blocks! The car belongs to my wife and is out of warranty range so with $13k left owed on it, were screwed. One more thing to add is Mazda had already replaced the defective automatic transmission at 80,000 miles.

This Mazda3 is a 2014, used and the S Grand Touring is the top of the line, loaded with electronics that Im still getting used to. That aside it has the 2.5L engine. Not a drag racer but enough power and handling to make you feel comfortable and secure plus good mileage. The ride is firm but not rough and it handles well. Im 511 tall and the seating is comfortable and all controls are readily accessible and dont see any reason this car would be any less comfortable on a long trip than any of the larger cars Ive owned prior.

I bought a 2015 Mazda CX9 last year which is still under factory warranty. Recently the headlight went off and when approached the dealer they said the headlight was already replaced once by the previous owner but outside Mazda, which might have caused the assembly to go down, contacted Mazda customer service for assistance but it was the worst experience, even after multiple emails and escalations they denied to repair it under warranty. How can they justify the headlight replaced by the previous owner damaged the assembly, even if it is the car is still under warranty, they have no courtesy to customer, please stay away from Mazda.

The Mazda CX 5 is a great looking SUV. The after sales service sucks. I have determined that the Electronic Park Brake is a design flaw. This must be the only front wheel drive vehicle that wears out its rear brake pads and tyres before the front. Mazda with TSB 004-05/15 replaces the brake calipers when the actual problem is the sensor which controls the EPB. Like a person who hates constructive critique. I am not surprised that they are suffering in the market.

My name is Aubrey **** and I have been a Mazda driver /owner for the past 20 years. I am now the owner of a Mazda CX-7. My previous vehicle was a Mazda Tribute. Mazda is an easy sale for me. Since getting my first Mazda, the only thing I have needed to let the sales person know is how much I need to spend and the main features I am looking for. I have never had to write a letter like this before since all my previous Mazdas were excellent choices. However, I have to express my displeasure with this vehicle. I will attempt to express all the features with which I have been having problems over the past few months since I have acquired this vehicle.Wing Mirrors. The CX-7 is a cross between the ordinary car and the SUV. The wing mirrors are much too small for this vehicle and presents quiet and enormous blind spot. I have had a number of near misses since acquiring this vehicle!Automatic Transaxle Control. This Transaxle control is causing me trouble due to the design. Most automatic vehicles only requires a push of a release button and pulling the lever straight down into the required position. In this vehicle, there is no button. However, you have to maneuver your way around a number of grooves in order to get to a desired position. This gives the impression of a manual stick shift which to me seems like a backward step in the design of the vehicle.The Radio. The Tribute I had before the CX-7 had the feature in which was able to continue to listening to the radio when I got to my destination even after switching the engine off until I exited the vehicle. The CX-7 is lacking this feature which I find a huge drawback as it is a newer model.The Climate Control System. Safety is a very important aspect when driving. Most vehicles are designed for the drivers to keep their eyes focused on the plethora of things happening on the road at every second and features which distract from this should not be present in the vehicles. In the Tribute, with regards to the climate control system, there were five (5) buttons to select your preference of either the defroster, defroster and floor vents, the dashboard vents, the dashboard and floor vents and the floors only vents . This made it so you only have to take your eyes off the road once to select the mode you need. In this vehicle there are two (2) buttons, one for the defroster and one for the other modes. Therefore this makes it so that it is fine to select for the defroster however for the other modes, you are required to take your eyes off the road multiple times in other to be sure of the exact mode which was selected, as the second button needs to be pressed numerous times depending on the desired mode.Bluetooth. It is the law that persons are no longer allowed to hold phone in order to have a conversation when driving, so Bluetooth should not be thought of as a bonus feature in modern vehicle but a standard feature. This Bluetooth is seriously flawed. It rings, I answer but there is no sound. I cannot hear the person nor can they hear me. I hang up and the entire display goes blank. The radio goes out and the time resets itself. After which, I have no radio and no phone for days. This event occurs on a regular basis, it corrects itself, after which the phone will ring again and the whole incident occurs all over.Indicator. The Tribute I drove before had the indicators neutralized after 60 seconds. So if I was at a stoplight waiting to go left or right the indicator would neutralize and I would have to put it back on. This a great feature to have as when changing lanes on a high way the CX-7 keeps the light on where as the tribute would neutralize after a minute. It is very irksome for driver to be blowing and swearing at me on the highway for not changing lane as is being indicated. In conclusion, I have to confess the CX-7 is a step back into the past and I would happily trade it for a tribute with the Bluetooth and the heated seats as it is my opinion that I have been downgraded in my move from the tribute to the CX-7. My number is **** I would appreciate if someone from the costumer service could call me and we could find a common ground in which to settle this matter hopefully within the next week.

Ive have my Mazda 2 for 9 months and Ive this problem every now and then but its been happening more lately. I start my car, put it in drive or reverse and I go to use my brakes and they lock up. I cant press down, so I have to pull my E-brake, turn my car off, take my key out then I put my key back in and start my car and its all fine. Luckily its only ever happened to me when there are no cars around but its getting more consistent 2 times in 1 week.

We have seen a host of complaints on the internet, including the ** website about reliability issues on relatively new Mazda SUVs. In our specific case, both the LED lights on our 2016 CX-5 went out in under 40K miles. They cost a whopping ~$1100 to replace... each! Mazda corporate replaced one, but when the second one went out at 40K, said its not a reliability issue. The entire cost of replacing just one assembly costs as much as 3 years of standard maintenance costs. Were done with Mazda. In contrast, Subaru fixed an engine issue (twice, both times well out of warranty) at their expense just to stand by their brand.

My daughter was massacred in her Mazda 3, they say it was 35 miles an hour. The entire front end was ripped off, engine laying on ground. It didnt seem right so I contacted Mazda to see if they were interested in defending the safety record of their products, guess what? If youre not buying you can go ** yourself. FYI we are not suing anyone, just want the truth and justice. Apparently Mazda doesnt care about their ** claims to a safe car. Friends if you have children, get them anything but a Mazda. God bless.

My husband bought me a 1998 Mazda 626 in June. In July I took to car to get a tune up and to see why the check engine light was on. When they hooked the car up to the machine they told me that the the first spark plug was misfiring and that it showed up that the threads from that spark plug was crossed. I took the car back to the dealership and they told me that someone had glued the spark plug and all my mechanic had to do was to wipe the glue off and the do the tune up. So I said okay and took the car back to Mekinee here in Raleigh. Well, they said they werent going to touch the car so I called up the dealership and they said for me to bring the car to them, I said okay. While Im on my way to take them the car, all of sudden the car broke down along the side of the highway. They came and towed the car, so the following day my husband who is in the military came home and we went down to check on the car and thats when they told us that the transmission was gone on the car. This car only has around 100,000 miles on it , now I dont know what to do and the dealership has completely stopped having contact with me and my husband.

I had happily owned 2 Mazda 6 2006 sedan and wagon and was considering another when the diesel comes out. That was last week. This week, without warning, the clutch pedal went to the floor and made a loud bang grinding noise. The car has extended warranty from Mazda. We had told Mazda for over a year, it was hard to get into reverse and the 1-2 chatter noise but never got any resolution on this. I took the car in and the dealer said it would be a clutch, which was not covered. I was not happy but somewhat ok with that. It turned out that when the part failed (Throwout bearing), it destroyed the transmission and that is not covered (Mazda Customer service must know about the problem as they tell you it is not covered and basically hang up on you).Same with MEPP, which I paid a great deal of money for bumper to bumper extended total care, which is supposed to cover manual transmission but somehow does not. I’m getting rid of both cars and may have to junk my other car, which went from being worth 10k to 0 in an instant by a bearing which should be covered. Don’t buy Mazda. They dont stand behind their products. Always dealer serviced and just was serviced and passed MAZDA (Green light thing they give you every time its serviced making you feel like its all good, which is a lie). $3,000.00 to replace the clutch is insane. Its not a skyline GTR.

We own a 2010 Mazda CX-9 and we are having significant issues with the brake booster. We called the customer service department at Mazda and were told to bring the car in. Once we brought the car in we were very rudely told that we would have to incur the cost of inspection and possibly repairs. The brakes are hissing very bad and they are very difficult to press down on to get the car to stop. I was in the car with my young children and was very afraid that the car would not stop. I explained all this to the service department and they said that the part would be upwards of 750.00 and that it did not qualify for the extended warranty due to the amount of miles on the car. I cannot believe that with all the complaints about the brakes that they would not honor their car and fix it properly to ensure the safety of their drivers. I am very disappointed and hope that someone steps in and does a recall asap so there are no accidents that could have very easily been avoided if they would just fix their faulty part!!!

I bought a Mazda CX-5 cross over SUV in March. Overall - I like the car. I paired my Blackberry phone on AT&T to the Mazda system and I can make and receive wireless hands free calls - works well. When I receive emails I get a message that asks me if I want to download them for display on the LCD screen. When I click OK I get a message saying they can’t download the message and to try later. But of course there is never a later success. Has anyone seen a correction for this problem from Mazda?

I have Mazda CX7. I am very disappointed with the service and the empty promises from Mazda Indonesia. I wanted to complain about a very bad service of Mazda Motor Indonesia’s unsatisfactory quality, but no one of your dealers will help me and also MMI. This really shocked me because I was a Japanese car lover and have never bad experienced with other brand of Japanese cars. Please contact me via email.

I purchased my CX-5 in 2015, and it is just at one year old. The windshield cracked, starting from the left hand side and reaches across right in front of the view. Researching this, it is apparent that many Mazda owners have experienced cracked windshields. There was no rock, just started cracking. Under warranty still, but the dealer will not honor the windshield. Replacement cost including labor is $850.00.Also, the tires on the car were nearly bald at 16,000 mi. The cost to replace the set was over $1,600 one year into the ownership, and Ive had to pay an additional $2,500 in expenses. If I had it to do all over again, I would have purchased the Honda CRX. So sad to give a company so much money, and have no similar consideration in return. And the dealerships do not take ownership of the problems; Its the Mazda manufacturing, in Japan. Ill never purchase another Mazda again. I hope this encourages someone to not purchase any Mazda vehicles in the future. Ill spend an hour or two at the dealership on Saturday to mention these issues to prospective buyers.

My daughter brought her Mazda Tribute 2002 in for the 6712A Recall, which is something to do with the ABS Braking system. The dealer that did the work was very nice and courteous. She lives in North Dakota and had the work done in North Dakota. She was not having any trouble with the ABS braking system but thought she should have it done for safety reason per the notification she received in the mail. After the work was done, she drove away and a little ways down the road her ABS Light came on. So, she turned around and went back to the dealer that did the work. They checked it over and could not find why the light is coming on. She explained that the light has not coming on before and now after the recall, that is coming on and staying on. The dealer said that she was going to have to pay to do the diagnostic testing any further in order to fix it. They sent my daughter away with a questionable proper working braking system because Mazda didn’t want to pay for a recall procedure that more than likely is the cause of the problem. My daughter went home, parked the vehicle and called the Mazda Headquarters the next day (1-800-222-5500). “I recommend everyone that reads this, call and complain about the response I receive about this situation”. They said exactly the same thing; she would have to pay for any further diagnostic testing to find out the problem. At that point I called to hopefully clarify the ethical thing to do and for the important customer service we all hope to receive in any situation like this. I tried to emphasize to them the level of awareness to the liability issues in sending someone you love dearly home, with possible braking issues. But they stuck with their resolution that she needs to pay to fix it. Never mind the safety for their customers. They said that I may not have anything to do with the recall! Maybe it was just coincidental that the light came on now. They said that if the report comes back that it was caused by the recall they would reimburse her for the correction/diagnostics. Why would she have to pay first for something that was never wrong at the beginning? I told them to put it all back in the way it was. Mazda said they can’t do that due to Liability reasons. Wow! Go Figure. My point is that it’s not the money issue with this, it is the ethics and I would like to see some real customer support in something nowadays.

I send my Mazda Soho in to Mazda to look if they can find the problem that my car has. It’s cutting out if I brake. They place it in the box. I get my car back and still it cut out. I took it back and they said something in the engine. I get my car back and still it cut out and it starts smoking. So I took it back for the 3rd time and this time, it was at Mazda for a week and still they don’t find the problem. Now, I must go and pay for somebody else to look at this problem. I’m not happy.

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

I bought my CX7 new in September 2007. I love the vehicle except for its very poor reliability. It has cost me in excess of $2000 a year to maintain this vehicle. Most parts that fail are notorious for failing but Mazda either wont cover the cost or their extended warranty is so meager it doesnt apply to my vehicle because of the mileage e.g. AC compressor; Oxy Sensor. I just discovered that my engine bay high pressure fuel pump is not working properly. I replaced the one in fuel tank 8 months ago and if it fails, it can wreck the engine. Mazda wants $1400 for the part! A better quality aftermarket part is available for less than half this price. Also, the Oxygen sensor on the Cat Converter has to be replaced at huge cost. I replaced the other one eight months ago. Together my current repair bill will be about $2000 including labor. You can find lots of stories just like mine on the internet (e.g. Edmunds).

I purchased a previously owned 2008 Mazda6 in October 2009. My transmission is failing; diagnosed with severe corrosion, and clutches are slipping. We have a total 86,000 miles on this car. The car was driven by two mature people. Kindly explain the failure of the transmission. If, this is typical for this car at this day and age, we need to let the public know.

Thought just easy fix oil leak and when I went to fix it they want $429. Just for part and Mazda knows its a faulty product! They should do recall. Using oil and leaking terribly. Then makes you go through antifreeze to cool problem. Then makes engine light come on. They have known about this problem for a long time. How unfair to consumers! I will never want to buy another Mazda again!

I purchased my 2008 Mazda Tribute brand new. The first year (8 months after purchase), I noticed a sound in my car. I quickly took it to the dealer I purchased my car from. As soon as I pulled up to the dealership, the mechanic told me that it was a belt and was easy to fix at $150. He informed me that a lot of Tributes had been coming in with this issue, but not a big deal. I had it fixed. There were a few minor issues afterwards. Fast forward 2 years later, my car mysteriously would not start. I would have to catch a cab to work. When I called a mechanic to come out to take a look at my Mazda, it started (what!). This went on for about 6 months. I went on a trip to NY and once again it would not start. The dashboard cluster defaulted; cost to fix was $1000. I took it to a certified dealer and while fixing it, they informed me that I also had a transmission leak which would cost me $1500 to fix. At this time, a recall notice had been mailed and I was unaware of this issue. I needed my car being a single mother of 3; I had no choice. Fast forward to present day, 2013, about a week ago, my car started making loud noises. I took it back to the dealer I purchased my car from. Guess what! My transmission has to be replaced cost $3600 (really!) and I had to pay $100 for them to tell me that. Unfortunately, I was one of the millions hit with layoffs; no income. I called Mazda corporate and informed them that I was not aware of the recall notice sent out in 2011. The customer service rep informed me that there wasnt a recall and that I was misinformed. I informed her that I got the information off their website and from the dealership. She was not empathetic to my situation. I understand that my warranty expired. However, I feel that a recall should never expire. If you are aware that a defected part has been placed in your product, you have a responsibility to replace. I paid $17,000 for my car. With all the service issues, Im close to $7000 in repairs and towing fees - almost half the cost of the car. This is not fair to me and others, who work hard all our lives, especially when my car only has 75,000 miles and Im the only owner and now when money is nonexistent to me. Please do not purchase a Mazda. It’s a money pit.

I bought a new 2011 Mazda CX-9 in January 2011. A few weeks ago, the bottom of my truck caught on fire after I heard a loud noise at a red light. Fast forward to today: it seems my transfer case blew, causing my transmission to blow and therefore causing the fire. There are no previous issues with the truck, no lights signaling an issue with the truck, nothing. Mazdas response? Well, Im under warranty, so its fully covered. Great, so can one get an explanation as to why a two-year-old vehicle would just catch on fire??? Nope, nothing, not from the dealership nor Mazda. In doing research, theres a nationwide reoccurring problem with transfer cases, and even a pending class action suit. Mazdas response? Nothing. Dodge my phone calls and emails, and dont even contact back my lawyer. Its disgusting how were the very people that gave them jobs, but the moment that a family is put in harm, they could care less. Most disgusting company I have ever come across. Mazda - you should be ashamed as to how you treat the very people that give you the opportunity to make a living. Simply disgusting!!!

The Mazda 2 was on the Nissan dealership lot in Glendale. They took me through the ringer and $8000 car ended up being 20,000. Upon the free oil change they offered for year three of those changes. They put the wrong oil during routine. The most had multiple problems with the EGR valve malfunctioning, heart idling fuel injection malfunctioning interior begin to rip and tear fade out. I believe some of the problems were due to Glendale Nissan. What a horrendous collections people to represent a brand.

In a previous post of about one month ago, I stated that the compressor had gone out on my new 2016 Mazda 6 GT. Can you imagine this, the dealer repaired it 4 weeks ago. Now its in the shop again for the same thing. Compressor/air conditioning system went out. This car has about 3000 miles on it. I contacted Mazda on all levels because I want a new car. I am still waiting to hear from the dealership. I currently have their loaner. Trust me. This is so very frustrating!

I was in a car accident driving at 35 to 40 miles and I was in an accident. I hit the other car by the front of my car and the airbags didnt open from either side and I think thats not correct.

I love this Mazda CX5. It is my third Mazda, with other cars in between. I love the wide front windshield, the power seats- which can go up and down, and the comfort and the overall look. It is really a great SUV.

I had plugs changed 3k ago on my Mazda Tribute and one blew out the other day. It broke the coil off. Dealer is charging me $500 to drill out and install sleeve and new spark plug. They suggested that if it happens again, the head is bad and will have to be replaced for cost of $1500 or so. Apparently, this happens with Fords a lot and as I see here, Mazdas too. It is a commonly occurring quality issue that should be addressed by the manufacturer. Obviously, it weakens the threads when changed at 100k. I had no problems before that then change the plugs and 3k later, one blows.

We had a CX-9 signature bought straight out of the dealership and after 4 years the panel from passenger back door just came out on our sons hand. They blamed us for their lack of quality and I have the video to proof.

Mazda has a horrible policy. They do not contact users through DMV so if your information for your car is not up to date through a dealership then you will not get notified if theres a recall or repair for your car. So in my situation the extended warranty for the part I had a problem with was 10 years and the 10th year was covid year. I found out there was a warranty replacement but it was too late and they wont own up to the fact that they dont notify everyone that has the car/issue and said its my fault for not taking my car to a dealer to get service? Whats that nonsense?

My concern is with the rear brakes on my 2013 Mazda CX-5. While getting the service 40,000 km done at 38,909 km at Fredericton Mazda, I was informed by phone that my rear brake pads had worn out to the point where they had destroyed the rotors and I was on the hook for a $459 bill plus extra for the 40,000 km service. Fredericton Mazda assumed that I had skipped my 16,000 km service because I had it done at City Mazda in Halifax at 15318 km. When I brought the car back into Fredericton Mazda at 22752 km to have it serviced they just carried out the 16000 km service again assuming Id neglected my brand new $43500 vehicle. The 24,000 km service includes an inspection of the brake system in the car. When I informed Fredericton Mazda about the service in Halifax, they said theres no way they could have known about it being carried out, which makes sense. However, logically if a qualified service rep/mechanic drove the car in to be serviced, according to the service report he should have logged KM in and KM out. Which leaves me to wonder how the Mazda Service rep got the car into the garage to even carry out the service without noticing the KM on the dash. If the service rep had logged the KM of the car on the way into garage which I might assume to be proper procedure, then the 24,000 service may have actually been carried out and the brakes may have been inspected.All that aside, 38,900 km is far too soon for brake pads to be worn to a point where the rotors are destroyed, considering the fact the front brakes are still at 50% and 10000 of my km are highway to Halifax. When I asked The Fredericton Mazda Service rep if this has happened before he said, Yes, but he also informed that he had seen one at 120,000 km. Fredericton Mazda ended up paying for the rotors that were destroyed in what Ive been referring to as a brake failure, but I was left with a $210 charge for brake pads and labor to replace them. I informed them that this was unacceptable and there is clearly something wrong with the rear brakes but they refused to acknowledge this or even call Mazda Canada to inquire about the issue.To summarize, I have dire concerns with the quality and safety of the braking system in my 2013 CX-5 and if steps arent taken to have this resolved, then I will be switching car companies for good!

I purchased this new car in 2015 and I have had problems with the transmission. When going from reverse to drive, the car lurches forward without even putting your foot on the gas. Because of it I hit a cement wall and did $6000 damage to the front end. After several trips to the dealer they finally told me that they were aware of the problem and ordered a new part. Well it is doing it again. I park in a parking ramp and I have to maneuver to get parked. Last week the car lurched forward again and did damage to the car again. Now back to the dealer and I am sure they will once again tell me I dont know how to drive. Parking attendants have had the same issue and hit a planter when the car lurched forward. I regret the day I ever purchased this vehicle. I just do NOT want to own it anymore because it is not safe.

Purchased a CX9 new in 2007. Drove it with a few problems like the Prox key losing its program forcing us to buy a new one at the cost of $300 plus $100 programing. But thats the short of it... At 59000 miles I walk into the dealer and have them doing some recall work on the car. I tell them its transmission is kind of slipping. Service guy says dont worry and recommends a trans service... I say ok... Come back a month later ask for trans service and he says, Its over drivetrain warranty now. Maybe the service will help. Sounds like the trans is shot. The part alone is $9000 and removal is another $3000. Has no record of my issue at prior visit. Says there is no warranty. Said you dont service your car here so we wont help you. I ended up spending another $3k out of pocket having a trans shop rebuild the trans. If youre thinking about it... RUN FROM MAZDA!

I have a 2008 Mazda B4000, 50600km. The warranty expired Sept 29 2011. When winter tires were put on, I requested brake check. Both rear brake cylinders are leaking (for sometime, shoes soaked, needed replacement). They would not do work under warranty coverage unless Mazda head office agreed. They refused; the dealer thought because rather than doing good will repairs I could buy ext. warranty.

Well, if you want to be mislead, lied to and taken advantage of then I suggest you come here. I went into Mazda back in March 2019 to test the CX-5, after driving it around and listening all the great features I started to become more and more interested in the vehicle. Zakou, my sales rep tried to get me the best deal. I explained to him I still had 3 more months left on my previous lease but he assured me it wouldnt be an issue because Mazda would take care of the remaining balance (which by the way, was written in the contract and stated in all the paperwork signed by them and myself).Well, to cut the story short, its been almost three months since I switched to Mazda, my previous lease hasnt been paid off yet although they took the vehicle from me, I have been CONSTANTLY reaching out to my sales rep, calling the store, asking for a manager, financial manager, ANYONE that could help me out and all I get is: I will find out what is going on and I will reach out to you but I never hear back from anyone, and the manager seems to never be available. The only person I was able to talk to was the manager for used cars who obviously had no idea what I was talking about and also promised to call back, but I am still waiting for that call - one week later-.I have sent copies of the letters from my previous car dealership regarding the missed payments and how this was reported to the credit bureaus damaging my credit and all Zakou (the sales rep) would say is that he passed it on to his managers. When I asked which manager so I could follow up he would say I could just call and ask for one and they would all know what I was talking about, which again, LIES, because not once was I able to get a hold of a manager, they seemed to NEVER be there, and when I would reach out to Zakou again, hed tell me the same thing making me even more upset at the fact that I was not getting any concrete answers.The last thing I was told by my sales rep was for me to pay the balance and bring them a cancelled check for a refund which at this point I refuse because that is not what I agreed on, and if I wouldve known that from the beginning I would have just waited out the three months so I wouldnt be stuck with two lease payments!! It is safe to say, this has been by FAR the worse experience with a dealership that has failed tremendously with their customer service. Their lack of attention or interest in my situation has made my experience so sour, if it wasnt for my contract I would have returned the vehicle already so I wouldnt have to deal with them.

I leased a Mazda in August of last year. I got in a car accident in January. Mazda in Palm Beach Gardens has my car for repair. They can not give me a date since they cant get parts until maybe June. Mazda Financial told me to trade the lease in for a new one, I spent 5 hours at Mazda in PBG they wanted to offer me the same car @ 750.00 a month vs the 300.00 I am paying currently as well as 5000. down and trade in the car they are repairing. I have called Mazda corp, Mazda Financial as well as the Mazda dealership for some help with no returned phone. They will NOT give me a loaner car because they only give out loaners for service issues. My current position is I have NO car. No idea when it will be fixed. Paying 300.00 a month for my lease as well as 1500.00 a month for a rental car.

They told me I needed a new oem turbo, and that would fix my car, well it didnt, car was still running bad and they got 1500.00$. They dont care. They take your money, and then leave you hanging. DO NOT TRUST THEM. YOU WILL REGRET IT.

On multiple occasions, I have been told the wait time for my vehicle will be one hour or two hours, etc. I have been lied to by the service team. My vehicle usually takes twice as long as they tell me if not more. It is a great inconvenience for me waiting four hours for my car when I was told it would take one hour. This is not an exaggeration. I have been late for work and appointments because of the errors in judgement of this particular dealership.

Its my fault that Mazda use Bose speakers that corrode in the doors and stop working. So not covered under the warranty. Definitely not Mazdas or Boses fault. The brand / image that Mazda portrays is not reflected in the after sales service and warranty team. Buyer beware!

I purchased a used 1996 Mazda 626, 4 cylinder, automatic and shortly after the purchase, the transmission started slipping and eventually failed. I had my trusted mechanic install a rebuilt transmission at a cost of about $1200.00. Around 2,000 miles later, the transmission started slipping again. I have done research and I found that the CD4E transmission is a known lemon. I originally paid $2800 for this car and have put in more than that in repairs. I will never buy another Mazda product.

Mazda CX-7 manufacturing failure - When it comes to their advanced designs, meticulous craftsmanship, and quality factory parts, all Mazdas are created equal. In March of 2011, my now wife and I were in the market for a new vehicle. With the thought of a family not too far off in the distance, we decided that it was time to sell her 2002 Ford F-150 that she had owned since college and look for a pre-owned crossover SUV. After doing some general searching, she found that she liked the Mazda CX-7s. We did some exhaustive searching online and found a reasonably priced CX-7 being sold by a private seller in San Antonio. We received a pre-approval for financing through my employer. So that weekend, they made contact, worked out a place to meet, and on March 18, 2011, we became the owners of a 2007 Mazda CX-7 Sport. And that is where the honeymoon ended.After six months, we began to have mechanical issues with the vehicle. A diesel-sounding chug coming from the engine seemed off for an unleaded four-cylinder SUV. The vehicle had less than 60,000 miles when we purchased it and by the time we began to notice the issues, the drive train warranty had expired. I began to do some in-depth research into this year/make/model and the results I unearthed were astounding. The 2007 CX-7 has been plagued with poor craftsmanship direct from the factory. The horror stories about this vehicle are anywhere and everywhere. I even saw one to where the consumer experienced full engine failure before 30,000 miles. The common issue seemed to be a part called a VVT actuator. No recalls or service advisories had been issued for engine parts at this time. However, in January 2012, an entire half-decade after the vehicle rolled off the assembly line, we received a Variable Valve Timing Noise and Timing Chain Noise Warranty Extension notice by mail from Mazda.A month or so after we received the notice, the vehicle began leaking oil. We took our vehicle into a Roger Beasley Mazda Center and had it examined. The oil cooler on the vehicle was beginning to fail. We explained the notice that we received in the mail and they were already well aware of these issues. We were told the engine had engine sludge and with it being a second-owner vehicle, we did not have the documentation to prove that regular oil changes had been performed. Instead, all repairs and replacements would come from our own pockets. The result ended up being a need to replace the VVT actuator, the timing chain, the oil cooler, and replacing all of the gaskets. The technician showed us a side-by-side of the current timing chain and the new replacement, the used chain had literally stretched to be about half an inch longer than the replacement. We drove off the lot and hoped that the problems had been solved.Within two months of the repairs, the engine began making a high-pitched whining noise. My wife contacted the dealership that day while at work and they said to bring it in. On the way to the dealership, which is less than 10 miles away, the vehicle died on the freeway. This ended up being the result of a blown turbocharger. Again, we had to take money from our nest egg to replace yet another part on this vehicle. Mazda Corporate has been overwhelming uncooperative with patrons regarding this matter and has repeatedly declined to take ownership of their poor engineering of this particular model and instead, continuously places the blame on the purchasers of their vehicles, claiming poor maintenance has resulted in the failure of its parts. We are now hoping we can sell the vehicle to avoid the fate of so many other CX-7 owners - that of owning a giant paperweight with a $300 per month payment. This experience will lead us to never purchase a Mazda ever again and to encourage those around us to do the same.

OK, the car drives and handles well so thats why it gets two stars but otherwise owning it has been awful. The computer needs to update? Reboots in the middle of driving. No kidding, literally on the road, using the navigation I spent several hundred dollars for, the cars computer reboots. Not once, twice. I take it to the dealership, the guy says yeah, the computer needs to be updated, no big deal.Then there is the computer not recognizing my phone 9 times out of 10, including when I wanted to dial 911 to report an accident. So useful! Even when it does recognize the phone, want to play Pandora? Better have the phone on and Pandora open or else nope. Open phone and turn on Pandora after the car decides it cant find them? Nope. Not going to recognize Pandora until you turn the car off and back on again. Want to use the iPod that is literally plugged into it? Maybe. We might let you. Unless we refuse to recognize it until you reboot the iPod and turn off and on the car.Then the drivers seat ripped within a few months of purchase. I took it in, it took weeks to replace the seat. Then the plastic piece that protects the electronics under the drivers seat broke. I took it in, got it fixed, that took weeks because the part had to be ordered. It broke again. I got it fixed again. It just broke this evening, and I just dont even know what to do. I deeply regret purchasing this vehicle.

Mazda Corporation in Canada has a huge problem that seems to be growing week over week. I purchased a new Mazda CX5 10 months ago. The vehicle drives fantastic. It just needs a lot of TLC. Paint is not evenly distributed leaving visible color distortions. Front bumper is not, absolutely not, suitable for winter driving in Canada. I went through a spray - car was to get the salt and grime off the car and the bumper just cracked. Dealer is telling me I hit something... No scuff marks, no other damage than a crack that starts exactly where there is a cut out in the bumper. This is a flaw in the plastic material that the bumper is made of. I will eventually replace the bumper but at $ 1,000.00 it simply is not feasible right now. The infotainment system is cause for long debates with the dealer and on the phone with Mazda Canada customer support. I have also put in a claim at the MTO (Ministry of Transportation in Ontario) to see if they are willing to see the point of a defective infotainment unit that requires constant attention during driving. USB drives simply crash, Bluetooth becomes grayed out. Needs a complete disconnect from the battery to resolve (plus reprogramming). Dealer states that they did a firmware upgrade but only tested for the GPS system and, since I keep that up to date (I had to purchase maps to be updated quarterly), it showed on the bill that the firmware already was up to date. That is not the firmware!! The infotainment also has a firmware that can be checked by pressing radio on/off and audio at the same time. Since the dealer made a statement that the firmware is up to date, Mazda Canada does not want to respond to any flaws or changes that need to be made. Music volume is just unacceptable. I had to crank the sound to 30 before I can even hear the speakers and there is a constant hiss at lower music levels. Dont even think of driving with the roof open. You will have to crank it all the way up to 45 or 50 (65 is the max). I purchased the GS model for this. The sunroof is a much welcome tool in keeping the temps in the car at bay in the summer. The OEM tires will not last for more than 40,000 KM by the way. Last but not least: the dealer will only work on any TSB (technical service bulletin) when the customer insist. It is not done voluntarily. Mazda Canada still claims there are no TSBs for the car - if asked why they are so secretive about this, they claim that all works as it was meant to be. The car, in their eyes, is perfect. In my opinion, the many test reports are flawed and I have also contacted these sites and producers of the shows with the facts. Also the Dealers insist you take the rust proofing and if you do the car will be ready in 4 days. I refused ant it took 2 weeks with the 3M protection film still missing. These tricks will be pressed upon the buyer when I thought I was done with the purchase. I have deep regrets I purchased the car. I will zoom-zoom for a little longer but this car will not last the full 10 years my (t)rusty Ford Taurus did. I do not recommend anyone to purchase a Mazda CX5 if peace of mind is important.

I have trouble with my heater when it is minus 12 or more. It may take 10 miles for the blue (cold) light to go off and may come back on again. If colder may not heat at all.

Just passed 24000km on the odometer and the brand new 2016 CX3 I bought a year ago has a complete transmission failure. I had to bring it into the dealership (Stoney Trail Mazda) in Calgary AB Canada for a period of 4 weeks. They had to replace the complete transmission which took 2 weeks and after the replacement there was still noises coming from the vehicle, they took another two weeks to find out what was wrong and was complete clueless. They told me they did further work by replacing the flywheel and a number of other parts.The dealership is making an effort and did fix everything without further cost to me and did provide a rental vehicle which I appreciate greatly. However, I completely lost confidence in Mazda as a company. Ive been a long time Mazda owner and the fact that the dealership is not stepping up to replace a clearly lemon/defective vehicle is really upsetting. This will be the last Mazda I will ever own. Stay away from the Mazda CX3!!!

This Mazda CX-5 had replaced one that I really enjoyed. But it does fulfill my needs but its not the type of car I would normally pick out. I like the fact that is all wheel drive. I like the pep in the engine and the gas mileage. I do like the fact that every Mazda has a GPS in it and I like the heated seats. However, the CX-5 is just a lower class model than I was used to previously. The CX-5 is a fine car but I wish that the radio system had XM or Sirius radio.

I took my 2006 Mazda Tribute into the dealership for an oil change, after three days, the car had broken down. I found out that there were no fluids in the car, so the engine was cracked. I left it at the dealership for resolution. After 8 weeks of no response, we had the car towed back to the house. We called the Mazda Corporate Office but to no avail. Im disgusted with it all. I also purchased a Mazda 2005 RX8 the same day as this one, spent over $30,000 for that car, had to have 3 new engines within a year (what a joke).

I own a Mazda CX-5, that I bought without a warranty because of the great reviews about maintenance and service of the vehicle. Please do not make the same mistake! Mazda will not assist with any rare malfunctions that may happen to your vehicle! They will tell you the car is outside the warranty and anything is possible. They can not explain what caused your malfunction or why it’s possible other than its outside the warranty and anything is possible! The Mazda Corporate office will NOT accept responsibility for any malfunctions!

I have a 5 day old 2018 Mazda CX-9 GT. It is a very good and fun-to-drive SUV. I recently have some issues playing my iPod iTunes playlists from connections to the USB1 and USB2 ports. It is an intermittent problem not recognizing and not able to play the songs from the playlist. It is very frustrating and disappointing considering that I paid top $ for this SUV and I am now faced with this media problem. I will report this to the Mazda dealership first thing in the morning tomorrow since it is barely a week old.

I bought Mazda 6 at GRIECO MAZDA OF NORTH PALM BEACH. The car was equipped with all the features which I liked. But the staff were very bad and doing all dirty tricks to misguide me. At the time of purchase they said the service would be free for the first year and also said they would add the tint on the vehicle. But when I went there for first service, they asked to pay for service and tint. Staff there are very ridiculous... were not even responding properly when I went there to ask!!

I have a 2008 Mazda CX-9 with 139,000 miles on it. I bought the car because Motor Trend gave it import SUV of the year and due to its positive reviews on maintenance. So far weve had pretty good luck with this SUV until now. From the research Ive done and from whats been confirmed by both Mazda USA customer service and a local dealer service the transfer case out of the factory is in fact faulty and did in fact ruin the transmission. Ive done extensive research on this and this is absolutely a known issue that the transfer case is ruining these transmissions. Ive also discovered that the Mazda dealerships in my area are selling upwards of 4 transfer cases per week and often out of stock due to this replacement of the faulty transfer case coming out of the factory. I cannot understand why Mazda hasnt sent out a bulletin to its valued customers regarding this. I can only imagine the lack of transparency on this is due to the large financial impact it may have. I am contacting you to request that you take this issue to whomever can help resolve my case and provide significant financial assistance towards the replacement of my transmission and faulty transfer case. Ive been told that Mazda apparently has a software update that would fix this issue--but I find it impossible to believe as I have never received any notification of this being an issue or any software update to fix this faulty transfer case. I find it hard to believe that a software upgrade is going to fix a mechanical issue and cannot find any evidence of this software update being legitimate.Mazda supposedly makes a quality product and supposedly cares about customer loyalty and service. I would say that not telling your customers about a faulty part (known issue on factory transfer case) that DESTROYS the transmission and causes SIGNIFICANT financial hardship is not fair or reasonable customer service.

A word to the wise, if you have a mechanical problem check to see what issues Mazda may be extending warranty coverage. From experience, dealerships and Mazda provide no foreknowledge to a problem with faulty manufacturing issues that are covered under an extended warranty. On my daughters 2012 CX9 there was a factory problem with a brake line. Dealer quoted over $800 repair cost and never informed us that this problem was covered under extended warranty. I happened to find out by internet search, it was a warranty covered issue and we still fell within extended warranty time and mileage limits. She now is told the AWD is not functioning due to a faulty factory power transfer unit. There was and still is no indication by any warning light or anything that a problem with the AWD occurred. Unfortunately, the extended warranty time limit expired 6 months ago. We have no idea when the AWD failed and neither does Mazda dealership. I can see that this is going to be difficult to get this covered because no one can tell if it failed under the warranty limits (we are still within the mileage limit). This is a $1500 repair quote. I think if Mazda has knowledge of factory failures this information should be made more readily available to consumers. Or better yet MAKE YOUR DAMN CARS BETTER!!!

My Four door Mazda 2 Hatchback is Black. It is a nice good car with basic features nothing too fancy. It gets me from point a to point b. I just pay way too much for it because I got with the wrong dealership. It was a smaller car with gas mileage good. I do not like big cars and maneuvering those so the outside size was perfect for me. Once I had kids I did not like that it was so small and no space for car seats and strollers. You have to scoot the seats all the way up in order to fit everything and that is very inconvenient. Now I am trying to trade the car in.

I leased a SUV Mazda cx5. Had 13000 miles and the motor went Bad (lemon car). The NJ MAZDA DEALER TOW the car and called me after few weeks and told me MAZDA USA the low of the car business will not take responsibility and fix the car. The car is in the dealer lot RAMSEY MAZDA NJ since Sep 2017. I been paying $359 a month and insurance for 14 month and I have no car. I just filed a lawsuit against Mazda USA and Ramsey Mazda and stopped paying for the car, and they have the nerves to ruin my credit too. DO YOURSELF A FAVOR. DONT DEAL WITH THIS GUYS. THEY DONT DESERVE YOUR BUSINESS.

Mazda 2005 Rx8 engine light came on. Once it was towed to the shop, I was told that it needed a new engine. The technician sounded like it was a regular event but once they contacted the headquarter, the request was rejected. It was revealed that the compression had been faulty for a while but it was not checked.

I bought my Mazda 3 hatchback 3.5 months ago. I live in the Chicagoland area and on a recent freezing day I came out to the car after work to find that the rear drivers side window had shattered completely. Thankfully the car is under warranty and my dealer made it very easy to fix but I dont think this should happen.

At approximately 2 years old, my car started tripping the check engine light and AT light. So, I took it to the dealership to have it checked out. It had around 26,000 miles at the time. They cleared the light and said a cable must have been loose or something. Fast forward two months and again, it was the same issue. But this was followed by leaving me stranded. I had it towed and they diagnosed it as low voltage, but werent sure if it was the battery or what. They would not move forward until the battery was replaced and apparently on a brand new car. Mazdas 3-year 36,000-mile warranty means absolutely nothing. Even though I have regular maintenance at the dealership and had it in at 24 months for the light, they would only cover 25% as it was now after 24 months. Batteries have a 12-month warranty before being pro-rated. Keep in mind, once you replace it, the exact same battery has a 3-year warranty. The battery itself even shows 36/60 on the outside. I called North American operations and they blew me off. I asked everyone else up the food chain and nothing happened. They wanted $155 for the battery at the dealership or $100 at Autozone. Ultimately, I had to buy a new battery. Since Mazda covers nothing at twice the price, I bought the one from Autozone which is a 36/8 year warranty. Mazda then proceeded to charge me $55 to put it in. Save yourself time, money, and sanity. Dont buy Mazda. And if you decide to anyway, dont buy from Suburban Mazda in Michigan. I originally bought 2 Mazda 6s from them in 2009 and they will be my last.

Mazda headquarters in Clermont Florida is terrible. I know many people who worked there and lost their jobs for no reason. The managers of the store dont know how to sell a car and the customer service is horrible. Dont ever buy a car from here. Its not worth your time or money.

I bought a Mazda RX-8 with an engine warranty and Mazda refuses to pay for a new engine. There is also a recall on a part in an airbag and they refuse to fix the damages caused by a faulty part. If you are looking for a car dont go to Mazda unless you are looking for nothing but disappointment.

Had vehicle towed in for noise in upper engine area (VVT). Towed in not to do any damage. They took off oil pan (was tapping not knocking) now this is a 2009 Mazdaspeed 3 with a k&n air filter and a street unit blow off valve no big changes and no issues at all besides the tapping. Well long story short, they took the bearing out (crank) and when i said put it back together i need a second opinion. Had it towed to another Mazda dealer who found out there was a problem with the covered VVT valve issues but did not cover the engine (34,600 miles) because of the air filter and BOV. I called BS but some stupid fool tech said my car was highly modified (what!!!) so they did not cover it and i paid out of pocket $6000 plus for a new engine. And yes i have video and written proof that they put the bearings back in backwards and ruined the engine for a simple fix. Since then, I do all my own service and have had 0 problems with 86,00 miles with the k&n filter and BOV. Should i be pissed? Yes! But I love my Mazda and I am sure they know they abused this customer with tech experience and knowledge of cars and trucks for 30 years plus and would think they all knew better when it is under warranty. This is where the term Stealership came from. Sad but true. Even worst I am not the type of person to hunt down these fools and drag them in court just to make a point and get my money back. I will (foolish me) hope they learn and turn.

Bought a used Mazda CX-7 July 2016. July 2017 the left front control arm broke while driving down the road. Had my mechanic make the repairs to the car. Sept 2017 I get notice that there is a recall on the issue that occurred. Had the car to Mazda dealer August 2018 and repairs were made as per the recall but now Mazda USA does not want to reimburse me for the repairs made by my mechanic in July 2017 since it was done after the August 10, 2016 date of the recall which I knew nothing about till Sept 2017 when I got the first notice of the recall. Finally got them to look at the info but now they are using the fact that I dont have a bank statement from July 2017 showing the repairs were paid with my Visa when the slip from the garage is clearly marked paid Visa. Big company just looking for any possible loophole to get out of owning up to their mistakes.

The car itself is a cheaper version of a Toyota. Spend the few extra dollars for the Toyota and get a manufacture that stands by their cars. Mazda is having a big issue with the CMU chips failing for the entertainment screen. My car was 3 months past the warranty coverage and even knowing that they are having problems with these they refused to do anything. Even the replacement motherboards are failing. Without the CMU chip you can’t play the radio. This is not something that should fail after 3 1/2 years. I had to spend $1500 so I could listen to the radio. You get what you pay for. Beware of Mazda.

Windshield has chipped and cracked so that it had to be replaced and could not be repaired - 4 times in 2 years. Is Mazda addressing this issue? I am not paying for another windshield. There is clearly a design flaw - is this how they accomplished good gas mileage for this SUV?? Id rather pay the extra fuel costs.

My wife purchased a brand new Mazda CX-3 GS and after just over 6,700 kms, when put into Drive it would take anywhere from 6-12 seconds to engage and move forward. It didnt even make it to the first oil change! We brought it into Regina Mazda and they were able to duplicate the problem. We were told that a new transmission would have to be ordered. However, they couldnt give me any sort of a timeline and couldnt locate any available assets in their system. Its been almost a week and we havent received any update from the dealership. We were given a Mazda 5 for a loaner but had to return it as it was their shuttle vehicle and then received a 2016 Mazda CX-5. Still waiting for update. :(

The day before Christmas Eve 2014, as we drove out of a parking lot, our well-maintained 2006 Mazda3 started feeling bumpy. We stopped on the street, and my husband looked under the hood: the engine had fallen out of place! There was no warning. Our Christmas week involved tow-trucks, car rental, and inability to find anyone who could work on the car before the following week. We found out the motor mounts had failed, which seemed to be a common problem on Mazdas. Worst of all, as we saw online, it often happened again and again.Six months before, wed had the motor mounts replaced. Our mechanic found a crack in one of them and suggested replacing them all, with Mazda parts. Wed had no trouble with the car since then, and had only gone another 7000 miles. I spoke to the service manager at the Mazda dealer, who said hed never seen an engine fallout in the years hed been there. He said Id have to contact Mazdas corporate office; they made all decisions, and maybe theyd help with repairs. The corporate woman I spoke with wasnt overly encouraging. She only said wed have to have the car towed to them so their service dept could check it out.Merry Christmas? Customer service? Online comments made us doubtful that Mazda would ever help us, and I shuddered to think where wed be if the engine had fallen while we were on the freeway. We finally decided, instead of spending too much time and money on a car we could never really trust again, to buy a new car--NOT a Mazda. A photo of our good-looking Mazda3 convinced the dealer to take it as a trade-in, and have it towed to them. We only got 107,000 miles out of our Mazda3, the least weve ever had on a car. Needless to say, it will be the last Mazda well buy. Warning to other Mazda3 owners: every time you have your car serviced, have them check the motor mounts. It could save you all kinds of grief, and maybe your life.

Contacted dealership where car was bought. Spoke to so called manager and I told him I was very disappointed that we needed 4 new tires at 24,500 miles, seats are very uncomfortable you would slide off of them if you didnt have a seat belt on, and inside of doors get very dirty, dont understand this, and windshield breaks easily. I told him I would not buy another Mazda or recommend one to another. He said I HOPE YOU WILL BE HAPPY WITH YOUR NEXT CAR. ROTTEN ATTITUDE NOT VERY GOOD FOR BUSINESS.

First off these cars are priced well, very affordable. Bought a 2013 Mazda 5 van as my 1st new car. It got great gas mileage 22mpg city and 31 on highway. The 5 looked sporty and slick with pearl white paint. I was very gentle on the car to break in the drivetrain; I would start it and let it warm up for ~30secs. But after the 1st oil change at 2900 miles at the dealer of course the engine would shutter upon start. When putting the car in reverse the engine would rev up to 3000rpms without any input. When trying to pass on freeway the check engine light would appear. When the wife bumped a neighborhood street curb the van would drift to the right. Took it to the dealer and service manager was disrespectful and defensive. He literally pointed his finger at me and accused me of street racing!? Really guy in a van. He said the check engine light was due to WOT passes. Yeah right, tell me the code on scanner. No sir you would not understand. I informed him that I was a certified ASE tech and been working on cars for over 15 years. He later told me only techs he had specialized in Mazda. Now that I have brought in the van this early in ownership I could imagine the problems down the road. I dont know the driving routine in Japan but this brand is as fragile as an old Jaguar. So I traded it in for an Explorer and 0 problems yet.

I purchased Mazda cx7 turbo 2008 from CarSense with 21,000 miles. The car has 50,000 on it now and needs $4,600.00 worth of work, a turbo charger, and a timing chain (at $50k?). Those should be covered under warranty but cheapskates at Mazda dont want to pay for the repair. I have records of all the services and do regular oil changes, but their product is crap. Wait until the stuff hits the fan and nobody buys their crappy products. Then, they will want a bailout from the government. Dont buy Mazda!