I have a 2008 CX7 with 28,647 miles. On 7/7/13 the air conditioning began blowing hot air. I contacted the dealership on 7/8 and was informed my warranty expired on 6/14 and I should contact the Mazda Customer Satisfaction number for filing a complaint to see if they would replace my compressor. I contacted 1-800-222-5500 and spoke with Stephanie ** who provided me a file number and informed I needed to have the dealership confirm the issue was the compressor. The dealership confirmed the compressor and belt need replaced. I contacted the Customer Satisfaction number back and the complaint process began. I was notified on 7/15 that Mazda will not provide any financial assistance as it is outside of my warranty period. Considering the low miles on my vehicle, the warranty JUST ran out and there are apparently issues with the air conditioning on my vehicle as there are SEVERAL complaints online, I was very disturbed that a corporation who is supposed to be reputable will not stand behind their vehicle.

First, I would like to say I have been satisfied with my Mazda product. I have had my car now for 12 years and have had virtually no issues other than normal maintenance. However, my car has had several recalls, one of which came after I had already had and paid for the repair. That is where I have my problem with Mazda. The recall stated it takes 6-8 weeks to process a claim on repairs that have been recalled, o.k., I get it. I sent my recall reimbursement form and supporting documents registered mail, which was a smart move on my part, because they first tried to claim that they did not receive my recall repayment request. I told them that a representative had signed for the registered mail 4 days after I sent it. So they requested. I fax the form and supporting documents. I waited approximately 4 weeks to see what the status on my refund was. Mazda Recall Center told me they cant send a check because the repair was made with a credit payment (it was a debit card that was used for the payment on an account I had already closed). So they told me after a week later, when I called again, that they would have to get an approval to send a check. I waited 2 more weeks, called and was told that the check should be on the way 2-3 weeks. I waited 3 weeks to call back, and have now been told that it will take another 2-3 weeks to get the reimbursement. I feel as the Mazda is Hemming and Hawing with this issue for whatever reason and would like to know if anyone else has been having this type of issue with Mazda.

I just purchased a 2014 Mazda CX5 one month ago - pretty blue in color. I just had to HAVE it! Well, 4 days after getting it...yes, 4 days later, it went into what’s called Crawl mode. I was going 65 mph down the highway when all of a sudden it started slowing down...to 20 mph!! I had a semi-truck barreling down the road towards me...I had to yank my car off the road, slow completely down, then hit my start button 5 times for it to go into emergency shutdown mode. Tried to turn it back on, and nothing!! 5 minutes later, it finally started. Then not even one day later, my key light that says whether the key is in the car or not started coming on. It kept telling me I had no key in the car...yet the car was already on??? **?! So I figured it was just a car error for a onetime thing. OHHH NO! It happened every day, several times a day for the next week and a half. Well then one day, it just so happened to be my sons first day of first grade. I got all three of my children loaded up and went to start my car and NOTHING. Gauges started going haywire, lights were working, but the car was completely dead. Had to have it towed! Come to find out the dealership said it was just a dead battery, but yet it tested to be a good one. Really?!? So they choose not to replace it, and they just recharged it. Well then my key fob started acting up again so I had to take it back to the dealership. They then checked the voltage of the key fob and it was too low, so they replaced the battery and the key fob all together. Well five days later, my key fob started acting up again. At this point I was just pissed off and took it BACK to the dealership and showed them what it was doing and again they couldnt find any record of it. Well, come to find out my computer is not recording anything, not a permanent code, not a temp code, nothing! So I contact Mazda and they tell me to take my car back...for the 5th time, and their own tech personally took my car home to try and reduplicate the issue. While he had my car, he had his own personal animal in the back as there was dog hair everywhere, and someone tried to break into it...slits in the window seal, pried trimming by the window; it was all messed up, but at least he saw my car RPMs sticking...but again, my car was not keeping the codes...AGAIN!!! I told them that this should of been a red flag that something was wrong with the computer. They told me that they couldnt fix anything because they couldnt find a problem wrong with it. Well I got it back on Friday and the following day my BF and I were at a red light and it decided it did not want to shift. My BF had to put the car into the semi auto mode and then back into the auto mode before it would even go forward. Needless to say, I took it back today (Monday) and they refused to take the car back...They decided to sell me another one, an upgraded one, but told me to keep my phone away from the push to start ignition...Uhh...why!?!? Im not happy and I wanted to get away from Mazda altogether, but the only way they were going to take the messed up car back was for them to buy me out from that car, and sell me another one...so hopefully this one works. Not only did I get an upgraded car, but its the same model and then they JACKED my payments up! Never do business with Mazda.

After more than 30 years being a Toyota car owner, I made the mistake to buy a new Mazda CX9. Last week, I went to the car wash. When I came out I found out that the BSM (blind spot monitor) stop working. So I took the car to the dealer and they found out a very tiny scratch, an inch long. It wasnt a dent, not even damage the paint. But they said that this damage the computer, and they send me to their Mazda collision shop and want to charge me 1,500$ plus a new computer. UAU “Are these cars so weak?” Trying to take advantage… I dont know. But Im very disappointed. Never again Mazda. Never.

This is my 3rd Mazda, if I ever have need to buy another car it will also be a Mazda, but my last one later 17 years so I may never need another one if this one lasts that long, too. I like that its strong, reliable, and has decent mileage. Its a great color, charcoal grey. I feel sexy driving this car. I feel like the brakes are completely reliable as well. But my model is a bit sporty for me. Id also like to sit a little higher and have better visibility especially the back window. Id love one of those backup cameras as well.

I just leased a 2016 CX 5 Grand Touring last month and began having problems with the transmission. Initially it would hesitate for a second before drive would engage. I made an appointment to have it looked at. Before my appointment I stopped at a light and when I pressed on the gas nothing happened and then it went into gear and all of the warning lights went off and it went into limp mode. I immediately went to the dealership and after looking at the car they said the Mazda techs want to examine the transmission and that they would be replacing my transmission. Unbelievable as CAR HAS ONLY 887 MILES and I havent even had it a month!

Thought just easy fix oil leak and when I went to fix it they want $429. Just for part and Mazda knows its a faulty product! They should do recall. Using oil and leaking terribly. Then makes you go through antifreeze to cool problem. Then makes engine light come on. They have known about this problem for a long time. How unfair to consumers! I will never want to buy another Mazda again!

We bought a fully loaded CX5 in 8/14. It was the best decision weve made. Because of my back problems, I need to have a seat thats adjustable as well as an upright position. The CX5 provides that for me. Last summer we drove across the country and depending on my back, I was able to make adjustments to make it very comfortable for when I drove as well as being a passenger. The safety features such as the blind spot monitoring, the rear camera, and the automatic lights and windshield wipers were so helpful when driving. I felt so safe in this car. Mileage was good too, the car still has under 12K and were doing 26.7 mpg total.My only negative is that the rear hatch/door is not power controlled. In a fully loaded car I wouldve expected that, but it was not an option. I do want to note about some of the other reviews here - people need to explain their problems better. Owners also have to be realistic. How one drives a car does affect brakes. Front end Collisions only trigger front air bags (not side ones). Injuries can be caused by not wearing seat belts. And yes, sometimes cars have defects, but tens of thousands of cars are made of a particular model each year. A few will have problems from the get go. This is why many states have lemon laws. But if 5 people report the same problem, this is not a defect. Most likely your car got that 1 in 25,000 bad part. In that situation, if you can definitely prove it was Not your fault, you may get the maker to pay for the repair. But usually you cant, so hope the bill is low - that’s all.

My experience with Mazda overall meaning corporate and the dealership has been horrendous. I think we should all get together and file a class action lawsuit. Mazda is making cars with defects. The dealer did a spot delivery spot scam on me. My car has been having all sorts of issue with the brakes not working properly and just recently the transmission. I have had it. Corporate does nothing. The VP Shawn Murphy is interested in money. Do not buy a Mazda unless you have it checked out first.

I have a Mazda 6 year model 2007. Car has 101,000 miles. This is the second time to replace transmission. I would not purchase any Mazda vehicles!

My engine light came on (cylinder 3 misfire). Took it to the dealer and I was told I needed new spark plugs and coils (4 of each). Price for parts approximately $70.00. Total bill $900.00 (freakin robbery - but I am a female so you know how it goes). I just wanted my car fixed. Drove not even two days the engine light came on again. This time it was a misfire from cylinder 2. Took it back and they looked at it. Who knows what they did. Drove it and the next more again misfire from cylinder 2. This happened two times as it relates to this cylinder. I was told by the service agent that my valve probably needs cleaning. Not sure but that would cost a lot ($1700+). I asked the guy could it be my fuel injector? I was told I can put some fuel clean in my tank and this might fix it (brother & ex-husband advised me). The service agent told me naw I dont think so. Well I told them I will get another opinion.Took it to the Mazda Dealership in Gaithersburg, MD. Ive had this car since 2008 and theyve always fixed my car and never once did I have to take it back because something failed again. I was told by Mazda in Gaithersburg, MD that one of my fuel injectors is bad. That whoever looked at my car previously should have been able to figure this out since the cylinder that kept misfiring is connected to this particular fuel injector. I had the fuel injector replaced. So far the car runs like new. So far its been a few weeks. Engine light has not come back on. Frederick Mazda... Did I really need 4 spark plugs and 4 coils. Probably not!

My Mazda 2010 CX7 is at the dealer and it needs the timing chain and the turbo charger to be replaced. The car has only 39,450 miles on it and I have sent Mazda warranty department copies of oil changes much more than they required and they denied to fix these parts due to sludge in the engine due to lack of oil changes. I have changed the oil and filter in my vehicle approximately every 3400 miles of which Mazda requires at every 7500 miles. They are stating that it is not a manufacturer defect but lack of maintenance. This is false. It is all over the internet that similar problems have occurred time and time again with the CX7 from 2007. Now Mazda is refusing to warrant the work based on sludge. The car is defective and it gets too hot thats why if there is sludge, it builds up the car. It is not made right. The warranty states that these parts are covered up to 6 years or 60,000 miles. I am well out of that range at 3 years 39,000 miles. Mazda needs to address this ongoing problem and start taking responsibility for the defects.

This Mazda3 is a 2014, used and the S Grand Touring is the top of the line, loaded with electronics that Im still getting used to. That aside it has the 2.5L engine. Not a drag racer but enough power and handling to make you feel comfortable and secure plus good mileage. The ride is firm but not rough and it handles well. Im 511 tall and the seating is comfortable and all controls are readily accessible and dont see any reason this car would be any less comfortable on a long trip than any of the larger cars Ive owned prior.

I love my 2014 Mazda 6. Biggest thing I dont like is the center console slides back and forth under my elbow. Dealer told me nothing can be done. Also sound system is nowhere as nice as my older VW Passat and I have the upgraded Bose.

I was in a car accident driving at 35 to 40 miles and I was in an accident. I hit the other car by the front of my car and the airbags didnt open from either side and I think thats not correct.

I purchased a used 1996 Mazda 626, 4 cylinder, automatic and shortly after the purchase, the transmission started slipping and eventually failed. I had my trusted mechanic install a rebuilt transmission at a cost of about $1200.00. Around 2,000 miles later, the transmission started slipping again. I have done research and I found that the CD4E transmission is a known lemon. I originally paid $2800 for this car and have put in more than that in repairs. I will never buy another Mazda product.

2014 Mazda CX-5 Grand Touring - Parts in the transmission failed after only 9 months and 16,000 miles. The car is at a Mazda Dealer for the third week. Mazda USA trying to get the parts to the dealer but way too much time has been taken.

I have 07 Mazda 6 with 85,000 miles. I am told by my mechanic that these engines are horrible and he has seen 3 in the last month that have to be replaced. Curious how many Mazda has seen in a month? Right side control arms (front) need replacing. Price by Mazda is more than double to repair than quoted by my mechanic.At 85,000 miles, I need new tires. This will be my 3rd set. I am a soccer mom not a tire burning teenager. I will never buy another Mazda again. I’m not sure if the box is checked or not checked but I would be interested in hearing from an attorney if there is a class action suit against Mazda.

I bought my 2015 Mazda CX-5 from Fox Mazda in Grand Rapids, MI in February of 2018. At the time it had 31,000 miles on it. Last week, I went to start my cart and the engine started and then sputtered and died. After getting a tow, the Mazda dealership in WI (where I now live) has informed me that my high-pressure fuel pump has failed. Between the tow, labor, and parts it is going to be over $1,000 to repair an item that should not be breaking on a car with less than 50,000 miles. On top of that, the part is apparently back-ordered and I was told that it could take anywhere from a week to a month for them to get the part in. So now, I am without a car for an indeterminate amount of time as a result of fuel pump failure on a relatively new car with low miles.

This car (Mazda 2010 CX-9) has had 3 unexpected accelerations since last November 2012. These incidents are terrifying. Mazda is aware of the problem. Do not buy this car. It is dangerous. I had my car for 9 months before the first incident. The brakes do not bring the car to a stop. I have to pump them and it feels like air. All 3 incidents have been on the highway. I was fortunate enough to get off on the median without killing myself, my passenger or other people on the road. This car is dangerous and a lemon. My car is at the Mazda dealer now. The dealer is helpless to help me because Mazda Corp has tied their hands and do not want to have millions of dollars spent on recalls.

My concern is with the rear brakes on my 2013 Mazda CX-5. While getting the service 40,000 km done at 38,909 km at Fredericton Mazda, I was informed by phone that my rear brake pads had worn out to the point where they had destroyed the rotors and I was on the hook for a $459 bill plus extra for the 40,000 km service. Fredericton Mazda assumed that I had skipped my 16,000 km service because I had it done at City Mazda in Halifax at 15318 km. When I brought the car back into Fredericton Mazda at 22752 km to have it serviced they just carried out the 16000 km service again assuming Id neglected my brand new $43500 vehicle. The 24,000 km service includes an inspection of the brake system in the car. When I informed Fredericton Mazda about the service in Halifax, they said theres no way they could have known about it being carried out, which makes sense. However, logically if a qualified service rep/mechanic drove the car in to be serviced, according to the service report he should have logged KM in and KM out. Which leaves me to wonder how the Mazda Service rep got the car into the garage to even carry out the service without noticing the KM on the dash. If the service rep had logged the KM of the car on the way into garage which I might assume to be proper procedure, then the 24,000 service may have actually been carried out and the brakes may have been inspected.All that aside, 38,900 km is far too soon for brake pads to be worn to a point where the rotors are destroyed, considering the fact the front brakes are still at 50% and 10000 of my km are highway to Halifax. When I asked The Fredericton Mazda Service rep if this has happened before he said, Yes, but he also informed that he had seen one at 120,000 km. Fredericton Mazda ended up paying for the rotors that were destroyed in what Ive been referring to as a brake failure, but I was left with a $210 charge for brake pads and labor to replace them. I informed them that this was unacceptable and there is clearly something wrong with the rear brakes but they refused to acknowledge this or even call Mazda Canada to inquire about the issue.To summarize, I have dire concerns with the quality and safety of the braking system in my 2013 CX-5 and if steps arent taken to have this resolved, then I will be switching car companies for good!

I have a 2009 Mazda 6. I have replaced pretty much all of the bulbs at some point in the 4 years Ive owned this car (headlights, brake lights, turn signals, etc.). In total, I would estimate probably 10-12 times. A few I did have done at Valvoline when I had a quick oil change and they noticed a bulb out. But I have also had it to the dealer several times pleading with them to figure out why the car keeps blowing bulbs. Their answer every time just the bulb and bulbs blow which means I have to pay for it because warranty doesnt cover unless its a defect. Ive owned several other cars both new and old and never had to replace more than 1-2 bulbs in my life. Same goes for every single person I talk about this. Why is it everyone thinks theres something more going on except the dealer? So I dropped it off again this morning and they are already trying to tell me last bulb I replaced was passenger side and this time its driver side, so probably just the bulb again but they will do a diagnostic and my charge will be a minimum of $90 for that. Very dissatisfied with Mazda and the dealer (Jeff Schmidt Mazda in Beavercreek, Ohio). Very poor customer service. Do they really think its okay to have to replace a bulb in your car every 3 months?! I will never own another Mazda or buy a car from this dealer again. I strongly advise anyone reading this to do the same.

I have owned a Mazda since 1983. With different models, I call their products “chick vehicles”. All you ever had to do was change the oil. I own a 2007 Mazda Tribute. The driver door wasnt put on correctly. The headlight seals have all leaked. One was replaced under warranty and one not. After the warranty was up, I was told I have an oil leak. Its the major seal and will be about $1200.00 to pull the engine and transmission to replace it. When I made a comment at Lee Johnson Kirkland dealership where I bought the car, I was told all new cars are made cheap. The best is yet to come. I almost lost my hand. The hood came down on it and actually latched. I was trapped for about an hour until I finally broke off the wiper arm and pried my hand out. Its badly smashed and I have numbness in my hand but Im thankful to have my fingers. My car also has the recall for the sticking throttle. I got the recall letter in August. Its now the middle of November and Im told theres only parts for 04 models and older. They have made modifications to unlatch and open a trunk from the inside and outside but beware, if that hood latches close, there’s no way out except the release located in the driver’s side. Seriously, 26,000. I don’t think I will purchase another product from them ever again.

I purchased a 2013 Mazda 6 in 2013. Since that time I have had to replace brakes a total of 15 times and the headlights a total of 15 times. The brakes were replace the first time at 18,896 miles and the headlights at 20,662 miles. This is the worst car I have owned. They are now trying to get me to purchase another Mazda. Are they crazy?

Well, guess what? That vibration that they supposedly fixed (with used parts - that I did not authorize) - still rears it head every now and then. I got stuck with the car and they had to change the valve body - on a brand new car that had roughly 3000 miles on it (yes, that is 3 thousand miles) and ever since I have a hard downshift that although the tech tells me he feels, the dealership repair center tells me is normal - this is of course after I returned it because of the hard downshift and the Rep told me that the computer needed to relearn my driving habits. Almost 1000 miles later, it is still doing it.NOW for the new problems. Yesterday I went to shift out of park and the transmission did not shift. 3 times I tried, finally it shifted. This morning I went to start my car via remote and I kept getting a P code on the fob. Book says its because the car was not in PARK. (Um yeah okay - car was parked in the driveway since 6pm the night before... and shut off). Cant wait for the BS they tell me now... Do yourself a favor. DO NOT EVEN CONSIDER MAZDA. NO ONE - I REPEAT - NO ONE IS HELPFUL AND ALL THEY DO IS LIE TO YOU.

I had brought my car in for a check-up and oil change, and the check engine light was on. They did their check and gave me the car back but the check engine light was still on. I was told that they never reset it because I did not tell them that it was on, although they said that they checked all lights in the car. The car engine was making a noise as well, but nothing was ever said. This check-up was done just before my 160,000 km engine guarantee was up.At 162,000 km, my engine blows. I contact Mazda Canada and they say, Too bad. Your guarantee is up, and say that I missed an oil change. I heard that there are lots of cases like this and that there may be a class action lawsuit against Mazda concerning these 2.3L Mazda engines. I would appreciate information if you have any.

After less than a year of ownership my MX-5 convertible was developing holes in the soft top from rubbing on the frame. I researched the problem and found several instances of this including a long term test done by Motor Trend that showed photos of the top wearing in the same exact spots as mine. Their top and others I saw were fixed by replacing the frame with a newer design that doesn’t rub and the cloth soft top. For some reason on mine they will only replace the cloth top. That will not solve the problem.The service department agrees with me and so did The person at Mazda I talked to on the phone but Mazda still won’t approve the frame replacement. This will be my first and last Mazda purchase! I have owned several new cars and have never experienced anything as bad as this. It’s a shame because I really do like the car otherwise. But if they won’t fix an obvious problem I’m not going to take a chance that I’ll have a worse problem later. Trading it in for another car before this new top starts getting holes in it!

I have an 2007 Mazda B2300 truck which I bought in July 2010. On January 28, 2012, I noticed a leak coming from the differential. I immediately called the two Mazda dealerships closest to me, but being a Saturday, neither would take me that day. I had to get somebody to at least look at this, so I ended up at a Meineke shop, which Id been going to for several years. Leak turned out to be the pinion seal which I had them fixed. The following Thursday, I had to bring it back to Meineke, because the differential was making whining noise. Meineke offered to do the warranty work, and I agreed. I put a claim into Mazdas service contract. They then dragged their feet and called on a third party adjuster to come and look at the damage. After a week of the truck up in the air on Meinekes rack, per lack of communication with Mazdas warranty people, I had to OK Meineke to open up the differential, etc. It turned out the main bearing had gone bad. This adjuster decided I was at fault for not maintaining it and also that the shop was at fault for not tightening the pinion nut tight enough on their former pinion seal job. This was all a bogus excuse though. Nowhere is there any maintenance schedule for the differential in the contract nor in the owners manual. The shop had tightened the pinion nut the first time so hard, they said any harder and it wouldve stripped. Still Mazda denies me coverage based on this adjusters bogus theories. Mechanics say the bearing went bad causing a wobble in the drive shaft which in turn compromised the pinion seal, thus causing the leak. Differential was still running smooth and noiseless, when I discovered the leak and took it in. This then has nothing to do with lack of maintenance running out of oil or the pinion nut not being torqued down properly. I had to pay the shop out of pocket for part of the bill, as they gave me a break. They also paid for a rental car for the week, which also should be covered by Mazda. Local attorneys say this would really be small claims, but now Im searching on where to have papers served to Mazda as they have no real office in California, etc. Meineke shop owner and his mechanics are willing to come to court to give their expert opinion, etc.

Love my SUV Mazda CX7. Its so comfortable. Have much space for family members and its a good vehicle to travel and have a big back space for stuff, groceries, shopping items. The interiors are very durable material and easy to clean. And easy repair and to drive so safely and secured part. I recommended so much for all type of family. Its very pretty design so I would like to buy a new one next year. But I would like maybe a more bigger back in a new model but at all its fine other parts. Quality and strong parts. All the model is ok.

Well the short version is this; several years ago, I ended up suing Mazda because of the defective CD40 engine in the 626. I won, they refuted (with a new judge), and the win was turned in their favor. I still owed on the car with Fairlane credit. Both Mazda and Fairlane are owed by Ford. I spent close to $4000 repairing two transmissions on that car and now Im being sued to pay the balance of a loan I owe on a car that was a lemon when I got it. I dont mind paying my debt, but I dont have the car because it didnt work. There should be a comprise somewhere on this. Not trying to shaft on my loan, but the damages and near-death accident I had in the car as a result of the mechanical defect should be applied to my balance.

My mom gave her old mazda. We had no problems with it until we were stopped at a light and the oil light came on. 30 sec later the motor seized up due to a cracked housing for the oil filter. Out of the blue the housing cracked blue oil all over the bottom of the car and seized the motor. After talking to mechanics junk yards and other people on the Internet, we found that this was a very common situation. I put in a complaint with the NATSA the ph number is 888 327 4236. The more complaints the better the chances are of us getting our cars fixed to everybody that has had this problem.

2012 Mazda 3 GPS system suck. Bergstrom gives no help. Unit has bad maps and guidance. I cant speak on state or county roads. This is a piece of ***. Bad add-on equipment for Mazda. I didnt want it on purchase but had to accept with other options I wanted. Please fix this piece of crap or never another Mazda.

I have had to replace my brakes and rotors twice on my 2009 Mazda 6. The first time I replaced the brakes and rotors, the car had 23,180 miles. Mazda did not admit fault, but basically covered this up by good willing my rotors and only charging me an inflated price for the brake pads and rotors. I had to replace the brakes and rotors a second time at 68,012 miles (36,975 miles after the first time). I filed a formal complaint through Mazdas corporate headquarters and got nowhere. They say its normal. The mechanic who just replaced my brakes and rotors for the second time and has 20 years of experience completely disagrees. I have a string of emails between Mazdas corporate rep and myself that I can provide. Mazda is completely unwilling to do anything and refused to even pass my case along to a supervisor. I am concerned that I will have to continue to absorb the cost for a product defect that Mazda is not willing to admit it happening. I would like to pursue legal action.

Yes, my wife and I have gone through five Mazdas in the course of fifteen years. We used to purchase European cars exclusively, but have since jumped off that ship! Quality control issues abounded with our European luxury cars. Anyhow, this is a Mazda review. First off, let me just say that people are most adamant about getting their voices heard when they are upset; it is human nature to complain. However, it isnt often that we will write home about positive experiences unless they were truly out of the ordinary.On that note, this has been my experience with Mazda in the past fifteen years. My wife and I purchased our 2001 Protege MP3 brand spanking new, off the lot, in late 2000 after our BMW 325s engine failed completely. We had the MP3 for about five years and clocked in 260,000 miles. In that amount of time, the trunk started to retain water after 50,000 miles. What did we do? We removed the plugs in the trunk to let water out; PROBLEM SOLVED. At around 100,000 miles, a clunk started to appear in the rear end of our MP3. As it turns out, the bushings were bad on the rear sway bar. We upgraded to polyurethane and problem was solved. At around 160,000 miles, the rubber intake hose developed a crack so we installed a cold air intake. PROBLEM SOLVED. In 2005, we were t-boned when a motorist failed to stop. Our poor yellow MP3 was totaled; it went to automotive heaven and was dearly missed. Overall experience with the MP3: smiles every time we drove the car. The MP3 did not have the best fit and finish, had a harder sport-tuned suspension, and had more road noise, but we felt so connected to the car each time we drove it. We decided to purchase a brand new 2006 Mazda6 S (V6 manual) off the lot after the death of the MP3. We loved the little 6, which was roomier than the MP3 and much more upscale. The double wishbone suspension made U-turns a hassle, but boy was it fun to take around twisties. In 2009, we decided to purchase another vehicle so we opted for the 2009 Mazda6 GT, which- unfortunately - was only offered in an automatic. The 2009 was certainly more of a blast in a straight line (much more hp than the 2006) but was somehow lacking in overall driving connection. Additionally, Mazdas decision to switch to MacPherson struts somehow made the car feel more tame.After clocking in 89,000 miles on the 2009 MZ6 we traded it in for a used 2007 Mazda5 (only 12,000 miles and a manual transmission! ) in the summer of 2012 because our family grew to a size of four (two more kids) overall. In the fall of 2013, the Mazda5s thermostat went out, so that was a $40 fix and 30 minutes of my life taken away. Afterwards, the throttle body on the MZ5 gave out on us in 2014 at 95,000 miles. It was a $180 purchase for a new OEM TB, plus $15 for new coolant and 20 minutes of my life. It was around this time that we decided to purchase a ‘14 Mazda3 Sport (manual) in February 2014 because my wife and I absolutely fell in love with the cars aesthetic. We drove the car out the lot at $21,500 with huge smiles on our faces.It is now February 2015 and we still have our 2006 Mazda6 S (128,300 miles), 2007 Mazda5 S (112,200 miles), and 2014 Mazda3 S (3,111 miles). In the years that we have owned the 06 Mazda6, we have only had to change the oil, brakes, tires, and coolant. NOTHING MECHANICAL BROKE DOWN. As for the Mazda5, the biggest issues were only the thermostat and throttle body, which set us back less than $300. The 14 Mazda3 is still too new, but no issues have arisen yet.Overall, our collective experiences with our Mazdas have been very pleasant. We conducted extensive reviews before our purchases and we had realistic expectations of Mazdas flaws in their cars (bumpy suspension, increased road noise, etc), so not once did we feel cheated by Mazda (or anyone else for that matter.) However, for every day that we drive our cars, we love the experience. Sure, they arent Porsches or Ferraris, but for the money, they were certainly a pleasure to drive. Plus, can you fit five people and 30 cubic feet of cargo in a Ferrari? I think not. This has been our experience with Mazda. Who knows, we might be outliers in Mazdas brand quality? We intend on getting the ND Miata soon as well. I hope this review was helpful.

Mazda customer service is useless! They do not bother once you have bought the car! Stay clear, buy another make! Mazda keeps on making alibis and finally turns down customer complaints. Mazda installed a tail light that burned both tail light housing. I reported this for replacement but Mazda strongly turned down the request. They even used ego tripping words that means they are still untouchable and they can turn down any customer despite of their world renowned factory defects. Where can users effectively complain Mazda customer neglect? Please help! With the poorest after sales service, Mazda should not be in the car business. I have used Toyota and Honda for ten years and I have not had any traumatic experience that I have on my first month in using Mazda.

We have been waiting for a replacement back seat latch for a 2014 Mazda cx5 for over a month. Using mazdas site to send an email is a waste of time because they have designed a never ending loop so that no one can send them a message. I was merely trying to determine if the problem was with the supply end or the dealership service end. Our dealership is in las cruces new mexico (borman ford).

Driving home three weeks ago, the check oil light came on in my car. As I was trying to exit to a safe location (I was on the highway), the check engine light came on and then the battery light came on. The engine was shot. I purchased the car last July. Mazda claims it was a faulty oil change and they will not cover the cost of the new engine. The car cost me $18,000. I purchased it last year after I got hit in an automobile accident that left my previous car totaled. I paid for the Mazda 2 in full. Now Continental Mazda in Naperville, IL is stating I need to spend another $5300 on a new engine due to a faulty oil change. Im devastated. They will not help me out nor will the $20 oil change company (obviously). Mazda needs to make this wrong situation right again.

We have had a 2015 Mazda CX-5 for about 6 months. Its a comfortable car and is pretty fun to drive (no comparison to my BMW X5 35d but then it was half the price!) My wife drives this car 98% of time. Most of the miles are on the Interstate. We are very unimpressed with the mpg. Claimed for the 2.5 AWD is 30 highway and 24 town with 26 avg. - we are nowhere near that. The current average is 21 mpg! Yes its been awfully cold but even my diesel Bimmer only loses -1.5 mpg average (which is still 25.5!). Ive also found the AWD to be mediocre at best. We have a 2013 Subaru Crosstrek that my oldest son drives and it is 10 times the vehicle in snow. My advice is dont believe all the magazine reviews! Apparently all the ads Mazda is running sells cars and gets good reviews. In hindsight, I would likely have been better off with the Subaru Outback or Honda CR-V. The fit finish and appeal of the CX-5 are great. But if you are most concerned about fuel economy and winter roads...keep shopping.

Back in January, a pebble hit my windshield on my way to the airport. Needless to say, I had damage the size of a .50 cent piece. I called my insurance company and they use a TPA that replaces windshields for them. It took the company 6 weeks to install my new windshield, because every time the windshield was delivered it was cracked. Just Monday, April 25th, I am driving to work and another pebble hit my windshield. I did not think much of it, until then I saw a spider crack going up my windshield... Not again!Is there a defect with these windshields? Then, it takes 4-6 weeks for a replacement to be installed because Mazda is SO backed up from California and then they arrive broken. I would appreciate Mazda to respond and to fix this issue, as this is a serious defect! It is against the law to drive with a broken windshield. And then be told that there is a 6-8 week back order. One window replacement company told me 3 months... are you kidding me! Mazda - you need to look into a recall!!! If not, you will have class-action on your hands!

Mazda paint is really soft. My 2011 Mazda cx7 paint is totaled: noise clip, hood, doors, even starting on the roof. This all started at less than 16,000 km. Now, with 30,000 km., the car looks like its 10 years old. I have fought with the dealer but they dont care (Northside Mazda Sault Ste. Marie, ON Canada, owned by the Palumbos). I have spoken to Mazda Canada customer relations and set up an appointment (which took three months) with the district manager. He pretty much said it was normal and couldnt see Mazda covering the damage. What a crock of **. If they were to cover it, it wouldnt be warranty but a goodwill gesture. But I would have to talk to Japan. Im not holding my hopes up. But if I could get just one person to not buy a Mazda from this, it would make my day. Dont buy Mazda. They dont take care of their customers. I will never buy Mazda again.

I have a 2002 Mazda Protege. I purchased it used in 2008 and about a year ago, the finish on the hood, roof, and trunk started to peel off. I can see that it is starting to pit and rust. The car looks like a piece of junk. I see other Proteges, same year, and the paint is fine. I paid around $8,500 for the car and other than that, I love the car. I previously owned a Mazda and this never happened to it.I want to know if there is any compensation I can receive for this defect of the paint. I know this should not be happening to a car thats 10 years old. Help! In anticipation of a response, thank you for your time and attention.

I bought a 2007 Mazda CX7 with 28k miles on it. I love my car, except now we have issues. At 30k miles, the timing chain was replaced under warranty. The weekend before Christmas, the turbo went out. We had the car towed back to our Mazda dealership where they filed a claim with Mazda and it was denied due to sludge. We have always had our oil changed and even provided our service records. They still denied the claim. As having all this done, we did learn that this is not the first turbo for our car! One was replaced at 12k miles! Now I am trying to deal with getting it fixed and from what I am seeing, many people have the same problem! Please email me if this has happened to you! Thank you!

I recently bought a Mazda CX-5 (2 months ago). At the time of purchase I had only a couple of criteria but they were very important to me since I put A LOT of mileage on my cars. (My last car was a 2007 and it had 380,000 km on it when I finally decided to buy a new car.) My criteria: The car needed to have XM/Sirius availability, a bluetooth that enabled true hands free use of my cell phone calls and an easy to use, straightforward navigation system. I was told the CX 5 I was purchasing had all three… WHAT A LIE!!!I paid an extra $1300 for the tech package to be installed into the car that would supposedly allow all three of above criteria. Immediately it was evident that something was wrong with the navigation (or so I thought). It took no less than 7 step to input any address into it. It was impossible to use on the fly and required not only pulling over to input info BUT it demanded 6 more levels of information before it would give me directions! Im serious. After returning to Budds dealership to attempt to gain further insight on how to correct this issue it became evident that NONE of the salespeople knew how to operate it! NONE! Not even the sales manager. We had to contact the Navigation system manufacturers in the state to find out what the problem was. Turns out, there was no problem. That was the crappy-ass cheap nav system that Mazda had ordered for their 2016 CX line of cars!!! Oh - by the way, the voice recognition is non-existent. Now I am back to driving around having to rely on my iPhone Google Maps to direct me on my travels. Nice to know Mazda has our backs (tongue firmly planted in check) helping its customers abide by the hands free driving rules now strictly in place in Canada and the US. There is no excuse for this type of 20th century technology in todays 21st century, seriously?? The XM was a joke, it does not actually show up on the in-dash display. It is provided exclusively by a tiny little remote that has push buttons. No scrolling capability, no visual feedback about what station you are on or listening to, unbelievable. By the way, I had the tech package removed and requested my $1300 back. My Bluetooth is another matter, cuts in and out on a regular basis. I have to reconnect my phone and the cars bluetooth at least 4 times a month. Again, as with the nav system, the voice recognition is non-existent.I HATE THIS CAR. $40,000 and 7 yrs of car payments for the privilege of driving a car with no nav system, XM/Sirius or bluetooth capability. So basically I am back driving around having to use my iPhone for cell calls and google maps. One more thing, the gas mileage sucks, the tank is the size of a football. I am filling up every second or third day AND it sounds like a diesel engine when you first start it up. I thought something was wrong with the muffler when I first started driving it. Turns out the loud engine and exhaust noise is the result of the skyactiv technology they use, another huge marketing BS story they try to sell you about why Mazda is so advanced. Did I mention HOW MUCH I HATE THIS CAR??

My 2008 Mazda CX-7 starts leaking oil. I am told that it needs a new Engine Oil Cooler and it is not covered under power train warranty. However, this model has had problems so the new one has been improved to prevent this. You would think if they had to improve it because of this problem it would be a recall item. I went through every Mazda dealer in Arizona and they all told me the same thing. Yep, its a problem but not a recall.

I bought a Mazda CX-5 cross over SUV in March. Overall - I like the car. I paired my Blackberry phone on AT&T to the Mazda system and I can make and receive wireless hands free calls - works well. When I receive emails I get a message that asks me if I want to download them for display on the LCD screen. When I click OK I get a message saying they can’t download the message and to try later. But of course there is never a later success. Has anyone seen a correction for this problem from Mazda?

The Mazda 2 was on the Nissan dealership lot in Glendale. They took me through the ringer and $8000 car ended up being 20,000. Upon the free oil change they offered for year three of those changes. They put the wrong oil during routine. The most had multiple problems with the EGR valve malfunctioning, heart idling fuel injection malfunctioning interior begin to rip and tear fade out. I believe some of the problems were due to Glendale Nissan. What a horrendous collections people to represent a brand.

My 1992 CD4E Transmission is in the shop, yet again. 87 thousand miles and my transmission went out again. I never knew about how poor the transmission design was until I took it to the shop. If I would have known, I would have never bought my 626. My wife has a 2004 Mazda MPV van with 171,000 miles. I thought the 626 would have lasted at least half as good.

In a previous post of about one month ago, I stated that the compressor had gone out on my new 2016 Mazda 6 GT. Can you imagine this, the dealer repaired it 4 weeks ago. Now its in the shop again for the same thing. Compressor/air conditioning system went out. This car has about 3000 miles on it. I contacted Mazda on all levels because I want a new car. I am still waiting to hear from the dealership. I currently have their loaner. Trust me. This is so very frustrating!

The only thing I do not like about my CX nine 2018 model is that it doesn’t have Apple CarPlay. Of course Mazda came out with Apple CarPlay with the following model year 2019 and then wanted to charge me $250 to install it in my car which I thought was a bunch of **.

I purchased a 2010 Mazda 6. The seat cover is changing, and is already showing signs of wear and tear. The car has 29,550 km. Mazda will not cover wear and tear. How is this, when the car is still new? It took me 7 months to actually have this done, and the dealer was not of much help, until I wrote a lot of e-mails to the management.Why is it that, in this day and age, warranty, or customer concerns are not dealt with properly. Mazda now tells me by email, that they are not responsible. Perhaps using substandard materials? They are now just duping their customers. Second problem is that my tires lose 0.5, to 3 lbs of pressure, within a two week period, per tire, but of course, Mazda is not responsible. The dealer had finally water tested, and found nothing. It is a slow leak. Doesnt any one offer customer service any more, or are they just passing the buck.I guess I have to do the leg work, and call Michelin. I also have to get the alloy rims checked. As far as the seat goes, well, I have to deal with it on my own, of course Im sure, they would have no problem selling me one. As a first time Mazda owner, take my advice, and do not buy this substandard garbage. GM Im coming back.

Mazda roadside charged me to use a towing company to pick up my vehicle and take it in for service. My vehicle never made it to the service department, they kept my car and wanted to charge me additional to tow again. I was not able to retrieve my vehicle so I lost to towing company. I called the bank they retrieve the vehicle and repoed. The car was auctioned off. Now it shows on my credit report. Im having a hard time getting a vehicle due to open loan.

I took my Mazda Soho for a service. They told me its the airflow meter, so we bought a new one. But it was still the same. Then they said its the other one. Still it does the same. Now they say its the petrol pump. I am so frustrated.

They do not treat customers very well. Their cars are substandard and when I try to get my car fixed, even more mechanical problems arise. Coincidence? I had to bring in my car twice for the same issue only to go to a third-party to have it fixed properly. Having said that even more mechanical issues have arisen. When I talk to them they are very condescending and rude. It was shocking at first but after a few times of trying to reason of them I discovered that they do not care about the customer. I recommend not buying a Mazda or dealing with any of them or their associates.

On my new Mazda CX 5 2015 (love that car!) the entertainment system is not working at all with iPhone 6 through usb, on bluetooth. It will only play my music from the A position every time, will not play any streaming audio from my iPhone 6. Is there a way/plan by Mazda to upgrade the software on the system to resolve the issues?

In a nutshell - 2002 Mazda Tribute, bought second hand. Transmission done by first owner, then we had to do it. Drove fine with only the infamous Mazda transmission complaint. Then one night in 2010, at midnight, we notice flames outside our second floor window. Jump out of bed and yell the car is on fire in the driveway, next to the house. Right next to the house. Fire dept. is called but takes a bit to respond. My then teenage son grabs a hose and attempts to keep the fire at bay until they arrive. Dark soot over everything, including the inside of the house. The last time I had driven the car was at 7:00 that evening less than a mile both ways. It was like spontaneous combustion. The next morning, we immediately called to have the eye sore of a car removed. Besides the filth that was all over the driveway and being tracked into the house, as well as the nauseating, charcoal, fire smell that permeated the air, the burnt out car looked entirely out of place in our neighborhood. It made us look like derelicts! It was like who have you irritated lately. We had no insurance except compulsory. Fire dept. wrote a report but came to no conclusion as to the cause. We were left wondering why? End of story? Think not! Beginning of 2012, we began to receive recall letters from Mazda, and we just threw them out until June 2012 when we decided to read one. Well, were we surprised! The bottom line was that if the recall(s) were not completed, the car could and would go on fire. Here is their disclaimer at the bottom of the letter (seriously): Mazda strongly recommends parking your vehicle as far away from your home as possible until you get recalls done because it may go on fire. Great, now they tell us. Before Mazda accepted responsibility for their little secret(s), they jeopardized our home, our other car, our family, and our life by negligently allowing the Mazda Tribute to remain in our driveway, next to the house. Not to mention the fact we were using the car everyday! Are you kidding me? Mazda asked to please take the car to the dealer for recall updates. After a couple of these letters I called the number indicated in the letter and recounted our story. Yes, wed love to bring our car in for these recalls except two years ago, when you apparently were still in denial, that car burnt up and nearly took our home and us with it. What do we do now? They(?) listened sympathetically and recommended, as well as provided the number for Mazda in Modesto, Ca, their mediation dept. My husband called and they told us to gather fire report and anything else we had to evidence the fire of the 2002 Mazda Tribute. My husband sent everything certified mail and as we didnt hear back, we called this assigned mediator. Well he really needed pictures of the burnt vehicle. How do I know that you didnt set it on fire? Okay genius, it makes a lot of sense to set a car on fire with no insurance less than fifteen feet from your home. The car purposely was removed expediently due to environmentally caustic conditions and the fact we were now down a car as we had no money to replace it, and who needed to see the skeleton reminder, let alone take a picture. Like salt in a wound. Final word from Mazda mitigation representative (they obviously think (and get away with it) that it is acceptable to investigate yourself). Surprise - no can do. Not enough proof! Well, the fat lady isnt singing yet. We will continue our quest for parity from Mazda of North America. All attorneys are welcome to apply. (To see what happened to some poor families as they watched their homes burn down and their family pet(s) perish, Google Mazda cars that go on fire.)

I had an accident in my Mazda 6 on February 17, 2012. I was totally innocent as someone drove up the back of me. My car was towed to a local crash repair. They ordered replacement parts from Mazda on 27/2/12. To date, they have still not received the parts from Mazda and hence I am still without my car. I contacted the customer support area to find out what the problem was and they advised that Mazda was moving warehouses and unfortunately they couldn’t locate the parts. I rang them back today, 17-4-12, only to find that some parts will still be at least 10-14 working days away. I have been without my car for 8 weeks and will not be getting it back in the near future. Mazda definitely do not live up to their value statement.

I purchased my Mazda Cx-7 in December 2009. Only one week after my purchase, the engine light came on (12.17.09). I took my car to Sussman Mazda for service and they replaced a valve. Shortly after that, the engine light came on again (3.10). This time, a timing chain/belt was replaced. A couple of months later, the engine light came on again with the car now needing a transmission sensor replaced (10.10). On June 25, 2011, the engine light came on again. I took the car back and was told that the car could not be seen until June 28. I decided to keep the car there due to the driving condition while taking the car to the dealer. On June 28, I never received a phone call and had to call the dealer. I was informed that the machine that read the problems with Mazda cars was currently broke, and they had no idea when the machine would be fixed. While waiting, I rented a vehicle, which was not covered by my warranty because they were not able to state what was wrong with the car. I was told that I should now pay for a tow truck to have my car taken to another dealer. I expressed that when my car was dropped off on 6.25.11, the machine was not broken; therefore, I should not be responsible for towing the car. The dealer indicated that they would try to fix the machine in the meantime and get back to me. While waiting, I contacted the Mazda headquarters concerning this matter. They concluded that Sussman would pay for the rental car. My car stayed with Sussman for about two-and-a-half weeks. Sussman dealer stated that they wont have a new machine anytime soon and they agreed to transport my car to North Penn dealership, which concluded that my car needed a new turbo and possibly a new engine. Im very confused on how a car, which was purchased not even two years ago, would need so much work. I recently picked up my car on August 4, 2011. It is my understanding after completing some research that the Mazda Cx-7 has had several issues concerning the engine in the later models. I conclude this letter by stating that service at Sussman was horrible. This is my first experience with Mazda cars and based on this, I would never recommend this vehicle. I hope that you can shed some light on this matter concerning engine concerns. Also, until this day, Sussman has yet to phone me concerning the rental car fee, after copies of the receipts were sent for over $900 in payment. I look forward to hearing from someone in the near future.

Mazda Toolbox has a sole purpose to update the Navigation Map. The implementation is worst ive seen, an intern would not dare to present me such an implementation: 1. Everything takes it 20sec! 20sec to check the card, 20sec to fetch its version, 20sec to check the cloud version. Are they totally disconnected from modern applications? Do they know that google react to keystrokes as we type them?? 2. They could also show the current version and expected date of the new version to save the pain of using this application in the first place.3. They could send emails informing of a new release (they maintain accounts on the cloud with our emails). And yes you guessed it right to go to the cloud account and check something it is another 10 or 20 minutes per cloud interaction!

New Mazda CX-5 2016. Transmission replacement at 4,000 miles. Has this happened to anyone else? Will take 5-8 working days to deliver new transmissions. Counting holidays, I will be without my brand new car for 2 weeks :(. Never had this happen to a new car before.

My wife purchased a brand new Mazda CX-3 GS and after just over 6,700 kms, when put into Drive it would take anywhere from 6-12 seconds to engage and move forward. It didnt even make it to the first oil change! We brought it into Regina Mazda and they were able to duplicate the problem. We were told that a new transmission would have to be ordered. However, they couldnt give me any sort of a timeline and couldnt locate any available assets in their system. Its been almost a week and we havent received any update from the dealership. We were given a Mazda 5 for a loaner but had to return it as it was their shuttle vehicle and then received a 2016 Mazda CX-5. Still waiting for update. :(

After buying a 2015 Mazda CX-5 pre-owned vehicle I had a drivetrain issue at 60K miles that cost $2800 to repair in October of 2021. Even though the preowned warranty was for 7 years and 100K miles they wouldnt cover the repair costs due to some technicality they cited with the warranty agreement. The original dealership changed ownership twice in the three years, so I brought the car to another dealership for repairs and dealt with Mazda corporate for reimbursement. The dealership that did the repairs agreed it was faulty drivetrain parts, but told me Mazda corporate said it was out of warranty.After repeated attempts to contact the customer experience center both by phone and email, over several months, I could never get past their first line of customer service to make my case to anyone with any authority to review my case. On several occasions they indicated they would get back to me, but never did. I would recommend against buying a new or preowned Mazda. They do not stand behind their product as evidenced by the initial faulty drivetrain and lack of customer support.- Steve

We own a 2002 Mazda Protege and are pleased with the service it has given us. However, we would not buy another simply because of the way the body is rusting and falling apart even with repair work and undercoating. Just look around at this make. Most of them are rusting away all around the wheel wells. We cant fix it any longer. Its like a cancer.

I have a 5 day old 2018 Mazda CX-9 GT. It is a very good and fun-to-drive SUV. I recently have some issues playing my iPod iTunes playlists from connections to the USB1 and USB2 ports. It is an intermittent problem not recognizing and not able to play the songs from the playlist. It is very frustrating and disappointing considering that I paid top $ for this SUV and I am now faced with this media problem. I will report this to the Mazda dealership first thing in the morning tomorrow since it is barely a week old.

Within 40.000[sic] miles our bluetooth unit in our CX-9 broke. No warranty and a $900 repair bill if we wanted to repair it. We opted out and are now using Bluetooth headset. Less than 60.000[sic] miles CD player goes out and we cannot load or take out the CDs and not even play the cds that are in there. Less than 80.000[sic] miles DVD player goes out. So basically we are back to good old radio only. Also one of the entry keys failed which is about $300 to replace. Sealing rubber on the driver window side is leaking and creates a lot of cabin noise. That said the car drives nice although it is a gas guzzler. So if you are looking to Zoom without any media and lots of wind noise the Mazda CX-9 is what you are looking for. Called the Mazda Experience line but they simply say you are out of warranty so regardless of what is wrong with your car you are paying.

The Mazda vehicles we have owned were both reliable and cost effective.

I bought my 2010 Mazda CX-9 Touring AW Drive new. Around 17,000 miles the car started making popping noises at take off and when reversing. We took it to our authorized dealer. They called and said they didnt hear anything, after driving it several times. Drove the car some more and sound got worse. Took it back in and they told me it was my brakes. They changed a cylinder in the brakes but the technician couldnt get the brakes to work after changing it. They had my car over a week. Got the car back and the noise was still happening. I continued to drive it. One night, my husband and I had people flagging us down to stop. We had flames shooting out the back end of the CX-9. The fire department came quickly and put out the fire. Vehicle was towed to dealer. They found the transfer case had leaked out all of its sludgy oil. Mazda corporate technician was brought in to look at the case. It had 27,000 miles and still under warranty. The transfer case was replaced and the dealer had my car another 5 weeks. A warning light came on during the fire or before. Now, at 110,000 miles the car started making a loud whining noise after reaching 40 mph. I took it right in. After 2 weeks of having my car the dealer said it was the transfer case and a wheel bearing. I assumed they were fixing it and 2 weeks passed again. They called and told me it needed a new transmission now, too!! I have to have it fixed but will trade it ASAP!! They have had my car for almost 6 weeks. Called Mazda Corp. and they refused to help at all. They said since one transfer case was replaced by warranty that even if the car was recalled, I couldnt receive another part. I would have to pay out of pocket. Mazda knows there is problem with the transfer cases and knows it can lead to transmission failure but they refuse to recall the vehicles affected!

2005 Mazda 6 - Worst car ever! Inferior materials used for components, heater hose tee actually crumbled! ALL engine mounts broke! Various other items always breaking or falling off this crappy car.

I bought my CX7 new in September 2007. I love the vehicle except for its very poor reliability. It has cost me in excess of $2000 a year to maintain this vehicle. Most parts that fail are notorious for failing but Mazda either wont cover the cost or their extended warranty is so meager it doesnt apply to my vehicle because of the mileage e.g. AC compressor; Oxy Sensor. I just discovered that my engine bay high pressure fuel pump is not working properly. I replaced the one in fuel tank 8 months ago and if it fails, it can wreck the engine. Mazda wants $1400 for the part! A better quality aftermarket part is available for less than half this price. Also, the Oxygen sensor on the Cat Converter has to be replaced at huge cost. I replaced the other one eight months ago. Together my current repair bill will be about $2000 including labor. You can find lots of stories just like mine on the internet (e.g. Edmunds).

This car is beautiful, sleek, drives nice, very comfortable. Takes the curves really nicely, great trunk space, great speakers, very sporty. I love the interior. Love the front of the car, so long and sleek. I would recommend it to anyone whos interested in a cute, comfortable sports car.

Purchased the 2014 Mazda CX5 in November of 2013 in Appleton, WI from Bergstrom Automotive. Noticed immediately the rear passengers inside windows were frozen solid and that snow was blowing inside the door of the rear passenger side. Called Mazda immediately and they told me they had no complaints about this issue. They told me to take it to the dealership to test it out. The problem was they test it inside and not outside when the weather is freezing. They did nothing about it and sent us home with the Mazda. They said I could trade it in for about a $5000.00 loss and get a new 2014-2015. The 2014 only has 3800 miles on it. The experience has been a nightmare.

I bought two CX-5s within a month of each other. One Certified and one was not. Both cars had the same problem the first month of ownership. Totally worn out brakes on both rotors on both cars were extremely rusted. Neither was covered by Integrity Mazda in Chattanooga, TN. I contacted all kind of people. Finally ended up with Mazda Corporation. They were as worthless as the dealership. I am now working on a commercial with Honda to tell people that changing to another car is a huge mistake. Never had these issues with Honda.

We bought a car from the Mazda dealership, a certified SUV CX-7 2008. A few months later, the car started acting up and the engine overheated. We took it in to the dealer and they told us the only problem was that of the thermostat. Thankfully, we had bought the extended warranty that covered this. They told us everything else was fine and that was the only problem they had come across. About six months later, the car still kept overheating and we noticed there was another leak. We took the car in and now they are saying it was a lack of maintenance from our part. The engine was blown and there was oil all over everything. They told us that if we proved we took care of the engine adequately, that our extended warranty would cover it. We did everything that we could and got all the receipts of the Synthetic Oil we had bought, got all our ducks in a row and handed them the evidence they needed. Now, they are saying that due to the sludge, the warranty can be void. At this point, I started doing research based on the fact that we did take care of our car and its oil was changed even before it had to. (A car is a major investment. Why would we not take care of it when were spending $700-$900 a month to keep this car?) Something wasnt right. I had to put two and two together. According to other Mazda CX7 owners, their engines started giving out at 40k-80k miles. I also talked to a mechanic who told me they believe the engine is overheating due to the turbo in the engine, causing everything to melt. I talked to the main Mazda mechanic about this and they said that they cant do anything but wait and see if the insurance will cover this and replace the engine. He said he knows about the problems people have reported but there is nothing he can do. Mazda is definitely a major rip off and scam. They scam people out of their money by giving them faulty cars that give out way before 100k miles and then tell them its because they didnt take proper care of their engines. Buyers, beware of Mazda and even their Platinum warranty. They will use every excuse to void this! Read all the reviews of unhappy customers! Mazda is definitely not owning up to this like they should. The Mazda CX 7 engine is no good!

I had happily owned 2 Mazda 6 2006 sedan and wagon and was considering another when the diesel comes out. That was last week. This week, without warning, the clutch pedal went to the floor and made a loud bang grinding noise. The car has extended warranty from Mazda. We had told Mazda for over a year, it was hard to get into reverse and the 1-2 chatter noise but never got any resolution on this. I took the car in and the dealer said it would be a clutch, which was not covered. I was not happy but somewhat ok with that. It turned out that when the part failed (Throwout bearing), it destroyed the transmission and that is not covered (Mazda Customer service must know about the problem as they tell you it is not covered and basically hang up on you).Same with MEPP, which I paid a great deal of money for bumper to bumper extended total care, which is supposed to cover manual transmission but somehow does not. I’m getting rid of both cars and may have to junk my other car, which went from being worth 10k to 0 in an instant by a bearing which should be covered. Don’t buy Mazda. They dont stand behind their products. Always dealer serviced and just was serviced and passed MAZDA (Green light thing they give you every time its serviced making you feel like its all good, which is a lie). $3,000.00 to replace the clutch is insane. Its not a skyline GTR.

Year and a half ago, I bought a CX-7 2008. At first it was great, loved that car! It was perfect for our family and loved the way it drove. A year later, things started majorly happening. I noticed that the tires were wearing down fast. I had it aligned and rotated when I needed to. I did everything on the right time line, but still the tires started going bald fast. Then I took it in for a routine oil change and was told that the oil cooler was leaking. When I bought the car from a dealer, that was an issue, and the dealer fixed it before I bought it. Now a year later, it was leaking again. So I took it to my mechanic and he checked it out. He found that not only was it leaking, but that the engine was going because there were metal parts in the oil. I had to buy a new engine! Now 6 months later, the oil cooler is leaking again!!!! I asked the Mazda dealership why? They didnt have any answers for me. Now Im backwards in this piece of junk!!! And I have to have a car to go to work. I have a limited income because Im a teacher and when talking to Mazda, there is nothing that can be done.

I leased a SUV Mazda cx5. Had 13000 miles and the motor went Bad (lemon car). The NJ MAZDA DEALER TOW the car and called me after few weeks and told me MAZDA USA the low of the car business will not take responsibility and fix the car. The car is in the dealer lot RAMSEY MAZDA NJ since Sep 2017. I been paying $359 a month and insurance for 14 month and I have no car. I just filed a lawsuit against Mazda USA and Ramsey Mazda and stopped paying for the car, and they have the nerves to ruin my credit too. DO YOURSELF A FAVOR. DONT DEAL WITH THIS GUYS. THEY DONT DESERVE YOUR BUSINESS.

Had many problems from the start, dealer service was no help. Things kept getting worse. When I got it tire psi was at 49 psi, should be at 29. Adjustment cams on control arms off zero so toe in front back out of alignment, wears out tires fast. When I locked car the gas door pops open. Tables constantly reboots when it’s driven in the rain or when it’s washed, there’s a terrible film on the windshield and it’s pitted. One mechanic says it looks like a new muffler was put on, the body sags about an inch left rear wheel and clanked until a friend fixed, still sags a little at 22,000 miles. Lose inside panel. Overheats when idling. Dealer service is horrible, been to 5. Refused to refund extended maintenance. Dealer cashed my refund from Warrantech, kept money. Warrantech sent me a second check and then the dealer wants me to give them that money so they can take their cut and send back to me. Mazda North America is no help. There are other problems. This is my third new Mazda lemon.

Recently, I had an issue with my vehicle when it wouldnt start. I had my car towed to my mechanic in Indialantic. He ran the diagnostic test on my car and found out that the ECM computer system had failed, and also fried 6 of my coils. My mechanic had given me a quote of $1,400 for repairs. In the meantime, I was calling around to see if I could find an ECM for a cheaper price. I came across an EPA federal warranty that stated: Any vehicle with less than 80,000 miles and less than 8 yrs. old is entitled to this EPA warranty on any specified major emission control components. The warranty states that all components are covered and the manufacturer will have to repair the components free of charge. I brought the warranty over to my mechanic to look it over. He stated that he would call Mazda and find out if they will honor this federal warranty. My mechanic spoke with a gentleman named Robert **. He approved the use of the warranty and told the mechanic to have us bring the vehicle over to Mazda. The next day, I paid to have the car towed to Mazda. Robert ** stated that he would call me before he started to give me a price on the repairs. When he called later that afternoon, he gave me a quote of $1,700. This was $300 more than my mechanic. He then called back again and stated that he would drop the cost to $1,345. It is costing me the same price with the warranty as it would have at my mechanics garage, without the warranty. I also had to pay to have the car towed to Mazda. I only brought it over to Mazda because the gentlemen stated he would honor the warranty, and he is charging me more. I feel belittled and taken advantage of.

My 2013 Mazda 6 had state inspection and oil change in May of 2014. Rear shocks leaking but not enough to be covered by warranty??? Mazda wanted $300 per shock plus labor! NTB replaced shocks for $300. Mazda would not reimburse me!!! No more Mazdas for me, my friends and family! Stay away!!!

I have not had a single issue with my car in six years, it has been the absolute best purchase I have ever made. The car has also retained much of its resale value. My vehicle is totally manual, transmission and windows; the vehicle also gets great gas mileage. I chose this car because it was rated very high for reliability and overall value at the time I bought the vehicle. However, I dislike the clips that secure parts to my vehicle, and they break very easily. The oil pan fell off a few months after purchase and some of the interior clip ons broke as well.

Mazda 2011 CX 7 - radio replacement - The Bose Radio which functioned perfectly well along with the bluetooth system suddenly died in March 2015. While the bluetooth for mobile calls continued to function, the radio was dead. After a diagnostic service call, I was informed radio is dead and cannot communicate with module or amplifier and needs a replacement. I have never heard of a radio simply dying after 4 years. I asked whether this was a common problem and service manager indicated he had never come across this before. Ive spoken to colleagues, family and even other Mazda owners who were equally surprised. The Mazda service solution was to offer a replacement radio for $950.00.

Bought a 2008 Mazda CX-9 Grand Touring right off the showroom floor. It was/is beautiful and has lots of bells and whistles. However within a few weeks we heard this really loud noise on the right front of the car, by the tire when driving over 50 miles an hour. We inquired many different times and they said it was probably the tires but that the tires werent included in the warranty. The transfer case along with some other things that the Mazda employee told us made it dangerous to drive and legally they couldnt allow me to drive my car until it was replaced. The inside knobs of the car lights fell off within a few months of purchase. The headphones that went with the rear entertainment system were defective. The Bluetooth that allows you to talk hands-free is has so much static that the person on the other line cannot hear you very well. They did not fix that.I tried to get Mazda to replace the car with another or buy it back. They refused and said that because they kept fixing the problems - we couldnt file for lemon law. However, they did say if things continued to go bad after my warranty expired, they would extend it. Did that happen? No, it did not. We filed a complaint with the Better Business Bureau. Since then, the brakes I replaced 3x within 2 years as they continue to squeak even when they are brand new! Mazda told me it was probably because I got my brakes done at Midas who used a different brand so I allowed them to replace it with the Mazda brand. Yep, still squeaks. Its VERY loud and embarrassing. At that point, Mazda told me there was nothing that they could do.Last summer, the water that comes from the air conditioning backed up inside the car, flooding the passengers front floor. This summer, it did the same. Due to this, the front blower motor has stopped working. This will be over $600 to replace so here I drive this expensive car with the windows down since I have no air conditioning. At night, I have to drive with the windows down and the windshield wipers on because the windows fog up from the front blowers not working... NO DEFROST! We have had nothing but problems with this vehicle.Financially drained - not from the payment (although its way too expensive to have all these troubles!) but due to the continual repairs. I had a Saturn before this and drove it for ten years having to replace only the fuel injection. Everything else worked! $45K vs $16K. When it comes to Mazda, you do NOT get what you pay for. Unless you are paying for a lot of problems - then you are right on the money!

Tribute recall notice - I received the 1st letter from Mazda last month. I took my Tribute to Premier Mazda of Georgetown (where I purchased it in 2008); they disconnected cable and told me to expect another letter from Mazda advising me they now had the parts for the repairs. I received the letter today telling me to call and set up an appointment. I spoke with ** who said to wait for yet another letter because the repairs were not being effective. This sounded fishy, so I called Mazda Corporate and spoke with Jose. He called ** at Premier Mazda. He was told ** had given inaccurate info and told me to call ** who would set up an appointment. I have called Premier and left messages to get a call back. I feel I am being ignored!

As indicated in the service record when I got my first oil change, I had 3,000 miles on my 2012 Mazda 5 when I first complained to a Mazda dealer that my car would wobble when going forward into a right turn and in reverse when making a left turn. The service people said they could not recreate the problem as stated on the work order, but it would mysteriously go away for a while when I complained during multiple oil changes. Recently, at 25,000 miles, the service manager at this dealership finally told me my rotors were out of round so they were going to ground them down to make them straight. I requested they be replaced with new rotors but they said no. The dealer who sold me the car with the defective rotors said no and Mazda Headquarters said see the dealer who sold me the car.The dealer I bought the car from said its an issue of wear and he doesnt do warranty work unless hes paid by Mazda. His service mgr. said he didnt feel or see a problem during a test drive after the rotors were filed down so they refused to replace them. If it was an issue of wear, the problem would not have been occurring since I bought the car. Filing down the rotors mostly eliminated the problem, thus indicating the rotors were bad from the start. To make sure the dealer saw information about the wheels wobbling in formal complaints on paperwork from the 3,000- and 25,000-mile oil changes, I filed a complaint with the state. They sent me a notice that the dealer said it was a wear problem and they would check with Mazda Headquarters!!Now Im wondering if the State of Michigan Attorney General has the will to tackle big business. I sent them every piece of information related to the problem and I would like my rotors replaced. Anybody out there have any ideas, similar problems?

Mazda 5 has good mileage and storage space in the back. We like the cruise control, volume/mute control on steering wheel and digital dashboard display. We wanted the benefits of a minivan that was easier to maneuver and at a lower price. However, it has poor overall leg room and we cannot use the third row seats for people of all ages and sizes. We want more overall leg room, but especially more room for the third row seats. This would help to carry people of all ages and sizes in all of the passenger seats.

Had vehicle towed in for noise in upper engine area (VVT). Towed in not to do any damage. They took off oil pan (was tapping not knocking) now this is a 2009 Mazdaspeed 3 with a k&n air filter and a street unit blow off valve no big changes and no issues at all besides the tapping. Well long story short, they took the bearing out (crank) and when i said put it back together i need a second opinion. Had it towed to another Mazda dealer who found out there was a problem with the covered VVT valve issues but did not cover the engine (34,600 miles) because of the air filter and BOV. I called BS but some stupid fool tech said my car was highly modified (what!!!) so they did not cover it and i paid out of pocket $6000 plus for a new engine. And yes i have video and written proof that they put the bearings back in backwards and ruined the engine for a simple fix. Since then, I do all my own service and have had 0 problems with 86,00 miles with the k&n filter and BOV. Should i be pissed? Yes! But I love my Mazda and I am sure they know they abused this customer with tech experience and knowledge of cars and trucks for 30 years plus and would think they all knew better when it is under warranty. This is where the term Stealership came from. Sad but true. Even worst I am not the type of person to hunt down these fools and drag them in court just to make a point and get my money back. I will (foolish me) hope they learn and turn.

My Mazda Tribute caught fire sitting in my driveway due to a recalled ABS Module failure. Mazda admitted blame after over a week and said they would fix my car at no cost to me. After eight weeks of constant battle with Mazda USA and Hiley Mazda of Huntsville, Alabama, I was told my car was ready to pick up. The repairs of the car are a complete mess. The badly burned brake lines were not replaced and the badly burned wiring harness was spliced back together in pieces. They didnt even match the insulation colors to the existing wires and mismatched the wire size! After two more weeks of arguing with Mazda Customer Service Center in Irvine California, I was told by telephone call that Mazda engineers reviewed the photos I sent them and determined the repairs were Just fine, but they would gladly add some more electrical tape to the harness if I would like. I demanded to talk to someone in higher authority and was denied. I asked to have a report of their findings in writing and was denied. I just took my car to an independent repair facility for inspection and they agreed with my complaints 100%. Their estimate to repair is going to cost me and my insurance company $2600. Mazda is the most dishonest company I have ever dealt with in my life. I will never purchase another Mazda as long as I live.

I have been having problems with the throttle (Mazda Tribute V4) which has been sticking. For over a year now, I have been looking to see if there were any recalls against them. Finally when I looked today, it was only for the V6 engine. When I called them today through corporate and service department, I asked them why not on the V4, and they couldnt give me a correct answer. If its within the year, it should be for all Mazda vehicles. I have been in so many almost accidents with this vehicle and Mazda wants to charge almost $300 for a diagnostic and cleaning the carbon out. That is ridiculous. I am a single parent trying to make ends meet in this poor economy. This is the worst vehicle I have ever bought.

The engine blew at 40000 miles! Of course, a refurbished engine was placed. This was done along with a new clutch (good sales job from the dealer). Of course the new engine caused failure of all old parts such as coils, pumps, etc. None of this was covered. Ben from Complaints was programmed to be anything from helpful stating, Mazda is not responsible for any of the problems that occurred along with the engine replacement. Caveat emptor! Mazda/Ford does not care!

Mazda 5 has suspension problems - I have had shocks redone 3 times in 7 years. I am a single woman not carrying passengers all the time!! Others have the same issues - otherwise a good car. Great car all around but they are discontinuing it - maybe because of the suspension problems. Gas mileage is good if you stay below 110. :)

We bought 2 cars from Mazda Delray Beach. Both cars brand new. Less than 3 miles on each. We bought a 2009 cx9 and later a cx7 2010. Both cars has problems. The cx9 blind spot monitor, air conditioner, window motor, front and rear window motors. The cx 7 problems with the same problems. Windows front cannot close. Front door driver side lock came off. Right front passenger door lock messed up, it cannot be opened. Rear right window cannot go up. My cx9 has 46.000K miles 8 years old and the cx7 just turned 60.000K 7 years old.I was told that it is normal for those repairs to occur. Thats ** ! We have bought cars brand new cars from Nissan, Infiniti, Mitsubishi Motors and we never had any problems with these cars like what we are having with our Mazda cars. Infiniti, Nissan and Mitsubishi Motors we drove them to their limit and all we did was oil change and maintenance tire change. Think 4 times before you decide to buy a Mazda.

I recently purchased a certified pre-owned Mazda 6. After owning it for only 5 months, the brake pads on the front of the vehicle are completely worn. Mazda expects me to pay $100 to fix my vehicle? I feel this to be ridiculous. I shouldnt have brake issues so soon after owning a car and Mazda should do the right thing and fix my vehicle for free.

Well, if you want to be mislead, lied to and taken advantage of then I suggest you come here. I went into Mazda back in March 2019 to test the CX-5, after driving it around and listening all the great features I started to become more and more interested in the vehicle. Zakou, my sales rep tried to get me the best deal. I explained to him I still had 3 more months left on my previous lease but he assured me it wouldnt be an issue because Mazda would take care of the remaining balance (which by the way, was written in the contract and stated in all the paperwork signed by them and myself).Well, to cut the story short, its been almost three months since I switched to Mazda, my previous lease hasnt been paid off yet although they took the vehicle from me, I have been CONSTANTLY reaching out to my sales rep, calling the store, asking for a manager, financial manager, ANYONE that could help me out and all I get is: I will find out what is going on and I will reach out to you but I never hear back from anyone, and the manager seems to never be available. The only person I was able to talk to was the manager for used cars who obviously had no idea what I was talking about and also promised to call back, but I am still waiting for that call - one week later-.I have sent copies of the letters from my previous car dealership regarding the missed payments and how this was reported to the credit bureaus damaging my credit and all Zakou (the sales rep) would say is that he passed it on to his managers. When I asked which manager so I could follow up he would say I could just call and ask for one and they would all know what I was talking about, which again, LIES, because not once was I able to get a hold of a manager, they seemed to NEVER be there, and when I would reach out to Zakou again, hed tell me the same thing making me even more upset at the fact that I was not getting any concrete answers.The last thing I was told by my sales rep was for me to pay the balance and bring them a cancelled check for a refund which at this point I refuse because that is not what I agreed on, and if I wouldve known that from the beginning I would have just waited out the three months so I wouldnt be stuck with two lease payments!! It is safe to say, this has been by FAR the worse experience with a dealership that has failed tremendously with their customer service. Their lack of attention or interest in my situation has made my experience so sour, if it wasnt for my contract I would have returned the vehicle already so I wouldnt have to deal with them.

Simply put, both Mazda and Town North Mazda (Dallas) do not back their product. My RX-8 has a second blown engine. It was just out of warranty by 2 weeks - tough luck.

Purchased a 2014 Mazda CX-5. It has issue with the shifter, which affects the vehicle sensors. This results, in the vehicle sometimes not moving forward whenever it is put into drive. The vehicle instead rolls backwards and it is a safety issue. It also continuously has issue turning off when the vehicle is put into park. They performed service on my vehicle and charged me to change the shifter, which was a faulty shifter that came with the vehicle. I am still having issues to turn the vehicle off and it also continuously drains the battery. The vehicle has safety issues and there are multiple complaints of the issue. Mazda refuses to do a recall. Mazda also refuses to provide its customers with detail report of the safety issues. They conceal information to save themselves from lawsuits, but I have reporting them to NHTSA. And I will be filing another complaint because they refuse to provide detail paperwork for the supposedly repair they did. It will be my first and last Mazda!!

My car started hesitating for a couple of weeks. After my car was diagnosed and serviced for the alternator and wiring, another problem was diagnosed, a leak under the intake manifold (PCV hose). After the tuned of $1400 plus paid out, I drove it off the lot and the engine light came on. I turned around and brought it back. On 10/19/11, they kept the car. The next day the tech advised me that he drove it for 10 miles and nothing happened. My car remained with them again. They cleaned the connectors and tested the solonoid valve and they said it was okay. I picked it up on 10/20/11 and the same thing happened. They kept it. I picked it up the next day. On 10/21/11, again the light came on after leaving. I went home and called them. The tech stated it would cost me another $400.00 plus. What? I stated they should fix it because the engine light was not the problem. I brought it in for the alternator and wiring. What happened with my engine light? I took the car and went to work. There was no light on and then, the light was on, etc. Oh and by the way, they stated to me the valve with an open and shut flap could stay open or closed and I should not worry. They were lax in that statement. Do they not understand its my engine light? I have had my Mazda 6 for 5 1/2 years and never had a complaint regarding maintenance and repairs from the Mazda dealer before. What is going on? Or, is it just the Mazda dealers in Lodi, New Jersey? If theres a class action suit in the making, Im in.

They told me I needed a new oem turbo, and that would fix my car, well it didnt, car was still running bad and they got 1500.00$. They dont care. They take your money, and then leave you hanging. DO NOT TRUST THEM. YOU WILL REGRET IT.

Mazda headquarters in Clermont Florida is terrible. I know many people who worked there and lost their jobs for no reason. The managers of the store dont know how to sell a car and the customer service is horrible. Dont ever buy a car from here. Its not worth your time or money.

This is the nicest car I have ever driven. It now has 40,000 kms. and is running perfectly. BUT: when I first purchased the car I said that the brake and gas pedals seemed to be too close together and my shoe caught the bottom of the brake pedal when I tried to move from the gas to the brake. Did not think this was a major problem until we were sitting in the fast food takeout line and the car started to inch forward while I was stepping on the brake. I stepped down harder and the car revved up and lurched forward hitting the car in front of us. My shoe which was stepping on the brake was also touching the gas so the harder I stepped on the brake, the more I stepped on the gas also. While there was hardly any damage to both cars (some bumper damage to car in front about $600.) IF A CHILD HAD BEEN BETWEEN THE CARS, HE WOULD HAVE BEEN CRUSHED. This is an issue that should be addressed by the designers before someone is injured or killed. This problem is not unique to Mazda, other car manufacturers like Toyota, Ford, Mini Cooper all have the same problem. I also have a Suzuki, and this is not a issue with it, as there is about 3 inches space between the pedals. Is it possible that because Asian designers tend to design cars for people with smaller feet, that they do not consider that North Americans are generally bigger and therefore would wear larger footwear which may cause a problem in a confined space? I am going to have the brake pedal removed, cut, and rewelded so that the pedal is about 3 inches more to the left. This will fix the problem I have, and perhaps it will save a future accident that may be worse than the one I just had. Anyone else have an insights on this issue?

I bought our first used car, a 2007 CX-7, and the maintenance records are up to date. The car stopped running. We had it towed and the dealership said the timing belt broke and bent the valve and now we need a new engine. After research, I have found many other owners of the same car experiencing the same problem. We are now stuck with a dead car needing an $8000 engine and we owe way more than that on it.

I bought a new Mazda MX5... It is only a few thousand miles out of warranty. That is when my Air Conditioning clutch froze up (of course after the warranty ends) on the Air Conditioning Compressor and now it blows HOT air. Mazda wants $1,200 to replace it, so I spoke to Morgan at Mazda about this problem, thinking Mazda would stand behind it considering the small amount my AC unit was used. The thing is I live in the Mountains in NC and really did not use the Air Conditioning very much. I bet that AC unit has only been used 10% of the time... Plus, I have purchased 2 brand NEW Mazdas in the last 5 years. Mazda still refused to stand behind their product and cover this under warranty... I am done with Mazda. I will never buy another Mazda again and I am going to warn everyone I can about Mazda poor service after the sale. What a horrible way to treat your loyal Customers. Something similar happened to my Father and Dodge stood behind their AC unit even after the Warranty expired... Now my Father will only buy a Dodge. Mazda just does not get it. Mazda just lost an entire family and friends of future Customers. NEVER AGAIN...