I am currently leasing 2014 QX60. Overall very happy with the car, however certain things make me worry. At about 150 miles (ONE-HUNDRED and FIFTY)... I had to replace my transmission. Not repair or adjust: completely replace it. At about 2900 miles I have noticed issue with fuel-gauge: both computer estimated one, and the arrow one. Computer estimate keeps jumping up and down, and the arrow one is stuck at quarter tank most of the time, randomly moving up and down. I truthfully never know how much gas I have. Auto lights....they are always on, even when it is day time and sun is bright and shining. One of the welds in the trunk is a bit too big, so when trunk opens up it makes a squeaky noise (annoying). Now, I am leasing it, so if tomorrow all 4 wheels falls off... I dont really care... just putting it out there to inform others.

Back in July my wife and I leased a 2014 Infiniti Q50 sport. No problems with the purchase everything went smooth. On November 19th she was destroyed by a school bus. After a few days I was told the car was a total loss, Safeco prompted me not to make any more payments as they had already got the payoff amount. I went to Infiniti to see what my next step was. I was told bring up your license plate and registration and they would put me in another car since our lease was so new. I ordered a new car to be delivered to the dealer along with a $500 deposit. After a few days I was told we were not approved? I was never told my credit needed to be run again. The salesman ran our credit knowing the other car was not off the credit yet? So infiniti and Nissan ran our credit twice knocking down our score more. It took three weeks to get our deposit back for some strange reason. When I offered to supply a co-signer I was told our name could not be on the car. We decided to call Nissan/Infiniti and we were told wow! They were shocked at how we were handled and said they should have put us in a new car and transferred everything over, she also told us they were independent dealers and try a different dealer.My wife and I called another dealer and I told them my story and he responded with I can get you approved .. no problem. I assured him I did not want my credit run unless he could assure me it would work. The salesman said fill out credit app and I will have you approved within a couple days. 10 days later and Im calling him trying to find out what is going on, I took into consideration the holidays and waited until today. Finally he responds and tells me sorry we cant help you because you were turned down at another dealer? I responded with I chose another dealer for the way I was treated. I am now waiting for a phone call back from two hours ago. I was told twenty minutes, I also e-mailed the customer service and got an automated response that it was received and have not heard back from that... 5 days ago. So now I have 4 hard credit inquiries not including the ones we got at the purchase! Completely Frustrated!!

I bought a new M35X in 2010. I live in Ohio and I bought the AWD version to drive more safely in our winters. The car came equipped with Goodyear RSA tires. I bought the car in April and everything was fine when on flat dry roads. If there were uneven surfaces the front end trembled. When wet, the car had no traction despite being AWD. In winter, it was dangerous to drive and tended to rotated when on ice or snow. It had no traction. I complained to the dealer, Infiniti of Columbus, about the problem and after a test drive, they said nothing was wrong. I tried again, explaining that the car could not accelerate in the snow even with traction control on and would go into slides at slow speeds. The dealer was no help so I complained to the next level. The short of it is that the manufacturer did not care. The Infiniti representative said everything was normal. I started reading message boards and found that others had the same problem. The solution seemed to be tire replacement. The message boards suggested Michelin Primacy MXV4 tires. I tried once again to get Infiniti to do something but was turned down. I purchased the MXV4 for this winter and it solved all of my traction, steering, and trembling complaints.I know there are other 2010 M35X owners suffering the same problems. For your own safety, buy a good set of all season tires. You will be amazed at the difference and get furious that Infiniti put a tire on the vehicle with those performance characteristics. I guess there is a reason why Infiniti is a third tier luxury brand. Customer care is non-existent.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

I have had my Infiniti convertible in for service 4 times now due to the cables breaking when opening and closing the top. The most recent repair was today after I opened the top for the first time this year. The dealership explains the problem to me and how this is unique. But each time the cause is something different (broken clips, sync issue...). But now the car is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. The cable design is not a good engineering solution for moving a heavy hood. Probably why the auto makers do not implement it. Each of my last three cars have been convertibles. I love them but never again will it be an Infiniti.

I purchased my 2013 JX35 in August 2016 from Infiniti South Atlanta with almost 50k miles on it. I received the pre certified warranty was not offered any other warranty on the car leaving with the impression I did not need any other warranty. I have brought my vehicle for the required maintenance and oil changes. I received calls monthly asking if I would like to trade my car in because of low mileage and excellent condition of the vehicle. The answer is always no. Fast forward to December 2018. My driver side headlight goes out. I take it to the dealership to repair. There is a leak that has caused the headlight to go out. It is not covered under the warranty. The cost is 2k parts and labor. I was beyond shock.Today, I called consumer affair to discuss this defect and obtain some type of assistance. She took my information down and placed me on hold for about 5 to 6 minutes. She came back and stated that I do not qualify for Goodwill assistance because: I have only owned by vehicle for 2 years. I have only spent roughly $500 with them. I have only had 1 Infiniti vehicle. So basically, they refuse to help me because I have kept my vehicle in great condition and only needed to bring it in on the required maintenance schedule and regular oil changes. I asked to speak with someone else. She pretty much told me the buck stopped with her. I will never buy another Infiniti again. Horrible, horrible!

I got an amazing car and service. They have a wide range of models from sporty to family cars and they have great features as well. And they look great on the outside and inside. I have a midsize sedan and its fully loaded. I have the available features it came with and its amazing enough. Its a beautiful black car with sunroof and push auto start with navigation. Its also great on gas and is very spacious with leather seats. The seats warm up as well and sits enough people for me. My family is a family of four and its good to have enough room. Its also comfortable. And I have wireless phone and can make calls without using my phone. Its Bluetooth connected!

I had this same thing in my Infiniti M35 Sport. It has everything to do with the tires. I had OEM and they sucked and were very expensive - Bridgestone something or other. Once I changed tires this whole issue went away.

2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

I just bought my 2004 Infiniti G35 with get this, only 4K miles on it. The elder lady who drove it before leased it and never drove it. So I have been super happy with the car. Its sexy, it runs great. It has all the bells and whistles brand new cars have coming out today. So cut to the chase, I walk to my car that is parked in front of my house to hop in and run errands. My neighbor is talking to me but I am in a hurry so I just start up the engine. It revved but didnt turn over. No problem, probably didnt hold it long enough. Nope, keeps revving but no turn over. I am thinking, I have gas in the car whats the problem? Maybe a little air in the line sure give it a little gas and it will start. I am telling the car took a 180 from hell and went from being the easily start right up smooth ride to the rev it up like its a freaking 1960 bug engine and then proceeded to smoke. Yay! So naturally I turn the car off immediately (mind you I just paid my car payment lol) and proceed to figure out how I am going to resolve this issue. I called the dealership and was put on hold for forever then It went to voice mail. Called again and a lady picked up. She seemed nice but ended up being a peon robot worker bee. I told her my situation and she said the next available appoint is August 14th. I said that is in 9 days! Can you make an exception, I have to go to work tomorrow and I would at least need a rental car. No sir, but would you like me to make you the appointment? Yeah, that robotic. So I got the manager on the phone and he gave me a couple farm out mechanics and I got on for the next day at 9 am. It is the night before so I got the tow set up and the rental car situation all worked out. I am going to have them look at everything and I am going to pick my next fuel pump, and have them look at my engine because I can tell me motor mounts are loose and my Transmission likes to jump out of first gear a lot as well. I saw that there was a recall for the fuel pump and called Infiniti affairs. The lady took over 30 minutes to find my car and proceeded to tell me that there is no recall and to talk to the dealer. Then she told me there actually IS an AIRBAG recall. Okay great, so glad I called in otherwise my airbags wouldnt be functioning and they said they didnt tell me because I was not linked to my car. So all of you out there reading this, make sure you called Infiniti affairs 1 (800) 662-6200 and make sure you are attached to your car so you will get the recalls. Most Infinitis have a recall of some sort. I will also get my dashboard looked at as I see there are a lot of complaints about that. I would also note to take your car to get serviced at an actual Infiniti dealer. You cannot trust anyone else. If anyone has any questions comments or any advice that would help me with my 2004 Infiniti G35 feel free to email me at **. Thanks for reading!

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

Im just very sad that my 2003 Infinity g35 burned to the ground while not even on and no one from Nissan seems to care. The fire department said that it looked like it started from the headlight. Im now out of car. The sad thing is that I want to buy another g35 but my pride wont let me.

I purchased a G37 2012 from Carmax and it had 33k miles on it. I have had it a couple years now, always got oil changes on it/maintained it. I’ve never had an issue with this car before - not should I have. It’s got under 100k miles on it. The other day it starts misfiring. I take it to my local mechanic. He sees it needs spark plugs and a fuel injector. Replacing those. Car is still misfiring so the mechanic shop offers to take it to the dealership for diagnosis, on them. INFINITI calls me today and says the motor is bad. ARE YOU KIDDING ME!!! That’s $10k job that’s not covered under warranty. I owe $13k on this car. What a piece of ** car. I would never buy this brand ever!!! I can’t believe this company exists making such shoddy products and it should be illegal!!!

I own a 2014 Infiniti Q50 and have been having persistence and regular issues with its two dashboard interface screens. I have the Infiniti warranty and have taken the car for repair multiple times, contacted the Infiniti Consumer Affairs and tried to come to some sort of resolution or a buy back offer, but have been unsuccessful. I have been a long time loyal Infiniti customer since 1994. I currently own two Infiniti cars and have owned 4 infiniti vehicles so far. But now with this lack of resolution of such basic quality problems in a luxury brand, has left me wondering if I should switch brand to one that would support their loyal customers.

I purchased a 2013 Infiniti JX35 in Metairie Louisiana. 3 years later the wheels/rims started to peel. I contacted Consumer Affairs for Infiniti and was told it was because of environmental conditions. I live in the south, where there is no snow. Even so, no weather condition could have done this in just 3 years. They just did not want to admit their product was flawed. Not one of my other vehicles had this happen. Take it from me, for the money...buy Lexus or better yet Tesla but NEVER INFINITI!!!

I purchased a 05 QX56 3 years ago and know I have nothing but problems my brakes go out while Im driving, I have to pull over and turn off truck and turn it back on, my lights turn on and off when the light switch is off, and my dashboard lights turn on... I found out my IPDM module is not working. My window motor does not work, my rear window hatch went out. My 3rd brake light stopped working. And my memory seat does not work. My cruise control stopped working. Went to Infiniti and Nissan. All they do is give me the runaround!!!

I bought a CPO 2011 FX 35 in 8/14 and that car has been the worst purchase I ever made! The car has stalled out on me at least 10x while in transit, several times with my children in the car; and I have had several close calls in being rear ended! This car has been back to Lynbrook Infiniti every month since 10/14 and spent the entire month of December 2014 at that dealership and is back there now again for the same issue! I have contacted Infiniti HQ and they refuse to look at buying the car back or replacing it - instead telling me that they will send it to another dealership located in NY! Meanwhile I pay for a car thats been in the shop more times than its been in my driveway! My kids refuse to get into the car because of the number of close calls that theyve experienced and I cant blame them!Wish I had read more reviews before I put my family Im danger and wasted time and $.

My Q50 has 88,000 miles on it and is out of warranty. It has always been meticulously maintained. This week while parking the engine suddenly failed. The local Infiniti dealer inspected the engine and found that it had, in their words, a catastrophic failure. There were no signs of wear or burning. Something in the number two piston tore up. The oil pan showed large chunks of metal. I had expected this engine life to be at least 150,000 miles. Infiniti Customer Service response to my complaint was that the car was out of warranty and I will have to pay for a new engine.

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

Why wont Infiniti stand behind theyre product? I have a 2003 G35 with 70,000 miles and it is now having the same electrical problems that everyone else who owns the 2003 is having; radio dead, battery drained, AC stuck on, fan goes full blast then low. I dont understand why Infiniti wont help. This will be an expensive fix. I loved the car. I will never buy another and I will tell everyone I know not to buy Infiniti. Service needs to stand behind this product. You guys are wrong!

Infiniti was truly remarkable. The car I got had a beautiful exterior, nice navigation, cool tires and great selection of colors to choose from. It can hold up to a max of about 2000 lbs.. Its strong too and one of a kind. I would recommend this brand of cars to anyone looking to purchase a fancy car. It offers a lot of fancy top notch vehicles that are not too high in price. You are also able to customize your car or pimp it out (however you wanna phrase it) in any way like and it doesnt take very long.

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

I purchased a brand new Infiniti QX60 in October 2013. The car started shuttering and slipping gears after a month. They replaced the transmission in November, and we just broke down on the highway AGAIN, with 3 kids and a dog in the car on the highway. They are now putting ANOTHER transmission in. This is the worst car I have ever bought AND the most expensive!!

Im just simply writing about my defective dashboard. I purchase my 2006 G35 Coupe pre owned a couple years ago. Little over a year ago the dashboard started melting along with cracking. If it was something that wasnt noticeable, I wouldnt really care. However, its a conversation piece that you dont want to talk about because its pretty embarrassing. I keep my car in shaded areas along with having a garage. If I knew of the matter I would have never purchased my 3rd Infiniti. I have always spoken highly of the Infiniti brand until this simple problem that Infiniti wished to close the eyes to. I dont imagine anything to be resolved. I have research other forums in regards to others trying to start action, a class action suit, and gave my contact information in the event that something does come out of it! Going forward, I will surely NOT talk any good about the Brand Infiniti.

I have problem with Infiniti service in Cletendon Hills. Car still on warranty but service...no one admit this car has little bigger problem with alignment. Every time Im dropping off, car alignment is off. It is so bad, right front tire has to be replaced. My question is not how much off is alignment, where is reason why alignment is so much off? Im talking about adjusting four-five times every year. Car is three years old with 23200 miles.

One of the Infiniti Q50 selling points was the infotainment system called InTouch. It doesnt work in ANY Q50! Infiniti hasnt done anything to build goodwill. The dealerships have no idea either. I want to return the car!

Today I was driving (fortunately only 20-25 mph) and when coming to a bend in the road before going uphill, my steering wheel locked and would not move at all! It caused me to go up onto the sidewalk and when the steering wheel finally went loose so I could turn it again (after wiggling it side to side as hard as I could it somehow released), but it was too late as I couldnt get the car turned fast enough so I crashed into an iron fence. There is significant damage to the fence and my car may be totaled. I am sharing my story because I dont ever want someone else to have this happen to them and end up getting hurt or hurting someone else. It was horrible to not have any control of the vehicle and not be able to do anything about it.

So I bought a 99 Infiniti G20 with only 80,000 miles on it. I knew it needed TLC however, I had no idea the manufacturers decided to no longer make important safety parts and the dealers offered no choices other than go to a junkyard. Any intelligent person knows some things you shouldnt ever purchase secondhand!!! I was going to buy a newer one when my son graduated HS however, I no longer want anything to do with this vehicle. I have found few and far aftermarket items. I cant believe an axle assy more specifically the kingpin bearing is nowhere to be found. I AM AT A LOSS FOR BOTH ME AND MY CUSTOMERS ATM!

I am a third time Infiniti buyer and third time was not the charm. My car has been in the shop 5 times in the first 14 months of ownership for brake noise. Noise which is loud enough to be heard inside the house when I enter or exit the driveway. Excuse after excuse from the dealer with no real resolution. First, it was a pin, then a hose and now a spring. I have to fight to get them to reproduce every single time. Ive been told they squeak when theyre cold then they squeak when theyre hot and finally its not a safe issue.When I opened a case with customer service, what a joke. I called 4 times now, twice spoke to the rep and twice left messages. Not a single thing done as a result of my case being opened. The quality of the interior is awful. Leather seats cracking after just a year, silver trim nicks with the slightest pressure. Every silver panel on my car has dents and scratches - looks terrible. The dealer replaced one of them as goodwill and a day later, there were already two nicks on it. The new panel is worse than the old one. I am very frustrated, I wish I had never bought this car. Buyers, beware.

Approximately 6/6 times my 2002 Infiniti EX35 has cut off on me while on the road. After approximately 15 minutes, Ill try starting it and it will come back on. Twice my grandkids have been in the car. Luckily, no one has run into me. I have taken the car to Infiniti dealership in South Hills repeatedly and they cant find the problem. The last time I took the car to dealership they put in new sensors. However, it has turned off again. I called the dealership, still waiting on a return call from them. Nothing but problems. This is a serious issue. My family and I can be seriously hurt.

There have been many different styles that I have gotten over the years and I appreciate all the variety they offer in the line of cars. Every new car has a wide variety of updates and the options to personalize make it very easy to use the many options the car has as well as making the driving experience more enjoyable. The car gives plenty of room for passengers in the front and the back without anyone feeling cramped in as well as ample arm rests and cup holders. Nice features on the car such as sun roof and other nice things like a back up camera lots of new updates with each car that comes out very sleek modern look.

Infiniti FX35 2006 the worst car I have ever owned - Within the first 80 mph, we drove after leaving the Infiniti of Chantilly, VA dealership. We began experiencing electrical issues with all of the instrument gauges that was not working, the cruise control kicked off and we had no brake or tail lights. Of course by this time the dealership was closed. A week later I was heading to meetings in Charlottesville,VA where they arranged to bring me a car and haul my dream car to Richmond for service. Another week later, they delivered the car back to me in WV. A couple months later, the rear back up camera and cruise control began not working again. Then to Charlotte, NC Infiniti, we have to arrange over night stays since nothing ever gets fixed in one day. WV does not have an Infiniti dealership. It is smart on their part as the extended warranty I bought has been the only saving grace. We have had to get a new windshield for the front as it just split one day, but of course that was not caused by the vehicle even though the bolts in the fender wells keep breaking loose and have been recalled for a flexing problem. The laser has been replaced, that controls the driving distance between cars for the cruise control, as it would stop you in the middle of the interstate driving 70 mph. The front lane change sensor has been replaced as it beeped constantly even in the middle of a black top road with no stripes. The whole dash bubbled and it was replaced. Both airbags have gone out twice now and sensors are replaced. Yet again, it was just fixed a month ago and I have no functioning air bags again.The back glass with defroster has been replaced because the defroster quit working. A while ago, new navigation system and new back up camera have been installed and is flickering again on the screen and changing from yellow lettering to blue and the camera just goes black when put into reverse! The drivers seat is so broken down now and it is uncomfortable to even sit in. The seat heater gets so hot as it almost burns through your cloths!Infiniti has been contacted with the representative Holly, that we were assigned. The consumer affairs in VA where we purchased the car with 9800 miles certified per-owned, and also consumer affairs in WV. The only offer we have received is that Infiniti will give us a lifetime warranty! I guess Infiniti really thinks that its okay that their product is a total joke and we can afford to spend $500 every time we take off from work and drive a minimum of 3 hours and pay out gas to try and get it repaired, which of course has never been repaired correctly or I wouldnt be so frustrated! What a joke. Why is Consumer Affairs blowing off issues like this? We filed a complaint prior to the two-year statue of limitations, but nothing has been done. Holly with Infiniti had closed out our case. We had it reopened and once again we will call you within three days. It has been over 4 weeks and they are not even returning our calls! At this point, I just want to give them back their lemon as I am a tired of working 60 hours a week, and I dont even know if my car will start up whenever I leave my office. And on top of that, I pay over a $750 car payment a month. What is that for? A Nissan product that is such a total piece of crap. Shame on you Infiniti/Nissan. Its no wonder why there are like 15 of these brand new which are still sitting on the lot at Infiniti of Charlotte. Good luck giving them away. I am very angry about poor customer service, as a consumer. And the lack of concern from Infiniti is making such terrible products.

This is in reply to Glenn of Orland Park. I too own a 2003 Infiniti FX35. I too have the same over-heating problems with my vehicle. Infiniti will not do a darn thing about it because they already know of the problem. It is inherent in most 2003 Model FX35s. 1st Model release and build. It is the head gaskets. Low block! It is exactly why Infiniti acts like they cannot diagnose or replicate the condition. They drag and drag running up the bill and they play stupid. A simple radiator pressure test will immediately reveal the flaw. But they dont want to be the ones who conduct that test and reveal this condition to you. Take it to a radiator specialist. You will get your proof! Their only recommendation is to replace the engine! At close to a $ 10,000.00 fix. This is totally unacceptable! I would just love to partake in a class action suit against these imbeciles. Please do not waste any time or money trying to diagnose the problem gentlemen. It is on every Infiniti blog you will find. Good luck to all whom own these vehicles. I know that I am not alone. This should be a zero rank to Infiniti, but this site will not allow it. : (

I took my car in to the Plaza Infiniti dealership to have recall for airbag replaced which I was told would take 2-3 hours. I was provided a loaner car. Mechanic called 5 hours later requesting if I wanted additional work done on car. My flood light changed, and that they had completed the recall and just need to place the dashboard back on. I didnt receive a call back that day on Monday. I called, left advisor voicemail to see if car was ready. The next day on Tuesday no one called and I called several times and left voicemail. No one return my call. Wednesday around noon advisor called and advised that my dashboard had been damaged during replacing recall, and the dashboard was on back order and I would get a call when it comes in. I was like really, no one advised me this on Monday or Tuesday, these huge hole like the vents in dashboard.Consumer Affairs with infiniti has been no help. There are others waiting on dashboard replacements since back in March. Nowhere in the recall letter do the alert this could possibly happen to your vehicle. I am seeking justice because this is not right. I also called a dealership who advised that the dashboard for M35 has been discontinued. The part is not even in production so how are you promising consumers that this will be fixed.

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

This is what we sent Infiniti in Aug. after yet another repair in 2 years. My car is a lemon. Since purchasing it 2 years ago, it has been in to have the brakes looked at & repaired at least 7 times! We first had the dealership that we purchased it from look at them right after we bought it in 2011 & have since had the Infiniti dealership in town work on the brakes 6 times! 10/29/2011, 1/11/2012, 4/17/2012, 5/24/2012, 10/24/2012 & recently. We want OUT of this car! The brakes were not the only problem with this car. We had the dash replaced, the rear end was replaced due to a defect which has to be addressed every 40k miles, the windshield wipers do not last past a year, the cruise control doesnt work, the air conditioning was blowing hot air, the car would lose traction in the rain etc., etc., etc. The list is so long. We just heard back from Infiniti about getting out of this car and into a new one, since the dealership says that these problems are unusual and Infiniti said that they will not do anything about this car because it is out of warranty (It has 70k miles on it). We really anticipated them realizing this car is a lemon and should not be on the road since it is a safety issue having a faulty brake system. This is the worst experience we have ever had with a car and the local dealership (there is only 1 in town) and now Infiniti itself! The car is messing up again (the engine is dragging and the gas mileage has dropped which is usually the sign we get when the brakes are going again) and it was only in to get serviced 2 months ago. Hate that the only option here is a lawsuit!

Infiniti cars are very well made and have several different styles to best suit your needs. I choose the I 30 and was very reliable and drove this car for about 5 years. I would recommend this type of car to anyone wanting a reliable automobile. They are very luxury cars and have all the bells and whistles other more expensive brands for a better price. Their appearance is very stunning and most people thought I paid twice the amount for my car because of the stunning appearance.I bought my I 30 used but there are tons of different options out there for these cars do suit any lifestyle or consumer needs without breaking the bank. Mine had a sunroof, everything electrical leather seats, cd player, the luxury at a great price. This car was great for my husband and 2 kids had a very large trunk fit all. Never had any issues for space, very comfortable and is an all-around dependable car. The leather was very sturdy. After all the wear and tear my kids put on it never had a crack rip or tear, looked almost new.

Infiniti FX35 Dashboard bubbling - I got screwed by Infiniti. My dashboard started bubbling back in 2016 so I contacted Infiniti and told them about the problem only to be told that my car was out of warranty and that they could not do anything about it. But yesterday 10/23/17 I had my car serviced and was told by the dealership that the Bubbling was a recall issue. I was never told by Infiniti that this was a recall or an extended warranty was out for the bubbling issue. Im so disappointed in Infiniti because I never thought that they would leave their customers hanging on a expensive repair and not let us know in writing that this was an issue that they could repair. The fact that I contacted them back in Sept. of 2016 about this issue and their reply indicated that since I no longer had an warranty on the vehicle was why they could not fix it. They never mention that an extended warranty was out to fix this issue or when that extended warranty ended. So Im stuck with this ugly dash in a car that is suppose to be of luxury. Im hurt about the whole thing but at least now I know to never buy another one. Shame on you Infiniti! Look at all the repeat customers you could have had.

There are many models the brand offers and is considered a luxury type of vehicle because the brand uses high quality materials. The cars look good, feel good, and drive good. I drive the car when I go to work or to school. It can hold up to five people. If it was any bigger or wider it will be a different car. You could get better seating like leather seats or go with the standard. You could get a better radio installed. There are many options to choose from to match your style.

I contacted Infiniti Complaints from 2007-until 2014 about cracking dash G35. I was always told it was not a recall issue. As of 2014 finding out other Infiniti dash boards are being recalled, I called again and demanded that they give me a complaints ID #. My car has been garaged both at home and at work. They are turning a blind eye that many consumers are having problems with their dash boards and have nowhere to turn. When a consumer calls, all of us should have had #s issued years ago as this left no record. I would have bought another with better service.

This compact SUV handles well, offers relative quiet and comfort, good visibility and fair fuel economy. We like the rear view camera, the leather seating, the moon roof and generous storage space. All wheel drive is great on wet roads. Good audio, bluetooth phone and proximity sensors are a plus in driving and parking. GPS does a neat job. Nice car.

The dashboard on my 2004 Infiniti FX 35 started to show bubbles around a year ago. At first I didnt think much of it since it was just a few spots. But in the past few months, it quickly spread everywhere. I contacted Infiniti USA, but they will not fix it. The customer representative said Infiniti is aware of the problem and has extended the warranty to 8 years. But since my car is now 9 years old, theres nothing they can do. I was not notified of the extension. Apparently, this is a common problem. A search for Infiniti dashboard bubble will return tons of results. If this is a known problem, I dont understand why they will not fix it. Infiniti is supposed to be a luxury brand after all. As a result, I will never buy another Nissan/Infiniti again. I expected more from my luxury car manufacturer.

Over the last 2 weeks I have developed several bubbles on the dash of my Infiniti FX35. I had previously noticed just a couple bubbles in a inconspicuous area of the dash, so I didnt think too much about it. Since over the weekend they spread like wildfire. I looked it up on the internet - it is a known defect of the adhesive. I promptly called Infiniti Consumer Affairs and they have refused to fix the problem or make right by it. They stated that my warranty was up in May of this year and stated lack of Customer Service Loyalty. Translation: I havent been to an Infinity dealer for service which would prove I am loyal, weak argument. I explained that is because the closest dealer is 40 miles away and I have a mechanic for routine maintenance. I also explained I never received notice of this known defect. It didnt matter to them. I will NEVER buy Infiniti again and STRONGLY recommend you dont either. Their poor customer service doesnt deserve anyones loyalty. Ill go back to Lexus!

Terrible experience altogether. The Infiniti vehicle I leased didnt impress me at all especially for the money I was paying for it. The customer service was terrible. The hidden fees were added. $500 charges for two minor scratches. Deposition fee that I never agreed to and found out that they were added to my contract only in the end of my lease. So after my 39 months lease was over, Infiniti sent me invoice for another $1000. Their customer service is useless. They dont care about customer satisfaction and brand reputation, they care only about money. I will never ever again purchase or lease Infiniti or Nissan vehicle. Prior to leasing Infiniti I had Acura and what a difference it was. The car, the service, and I didnt have to pay a penny extra after my lease was over. Stay away from these people.

We are leasing a 2017 QX70 that currently has 6,000 miles. It has been to the dealer twice because the battery keeps dying. The 1st time they just replaced the battery without asking what would cause it to drain.The 2nd time, they finally decided to test the electronics to see why the battery keeps draining. The dealer couldnt confirm this would fix the problem but they think it is the push button start which they tried to say was not factory installed (until they looked up the window sticker). Aside from the inconvenience of a dead battery TWICE, we have had a loaner car for a month and still dont have the car fixed.We filed a report with Infiniti Consumer Affairs who sent the case to their legal team to see if we could break the lease without penalty. Brian, the CA rep assigned to our case takes two to three days to return phone calls. He finally called today to say CA determined we cannot break the lease under the Lemon Law. Our car is still not fixed and the dealer has yet to confirm when we can expect it to be fixed. We will never buy another Infiniti again as this is a joke. The car isnt even used enough to have had its first oil change! And there is no guarantee the push button start is truly the problem, so this could keep happening.

Breach of Warranty problem - Bought a 2014 QX60. After the 2g to 3g upgrade by AT&T for the Infiniti Connection we had problems for months. http://www.lemonlaw.com/pa-lemon-law.html. Contacted these people. They got it solved.

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

Comfortable and a very smooth ride. Plenty of room to travel long distance with children and pets. Very powerful engine and easy to handle. Fully loaded with new technology. Incredible braking system and also a very nice sound system. It handles like a car and I also gets very good gas mileage to be an SUV. I would recommend this vehicle because it is very classy.

I recently purchased a 2008 Infiniti G35. It was in great condition all around except for some interior paint that was coming off on the inside door handles and on the steering wheel. I figured this was from normal wear and tear and I can live with it. I could possibly fix it up later down the road. Well after having the car for about a month, I noticed that I had paint coming off in my hands when I drove to and from work. I work about 11 miles from my home, only about a 15 min drive. Not far. The paint on the inside door handles and on the steering wheel was a rubber type of back paint, and it was literally coming off in my hands most of the time when I drove. Not normal wear and tear. I did a little research on this problem and it turns out this is a known problem with 07 and 08 and it was fixed in late 08 and 09 models. Great, Ill take it in since Im still under warranty and have them fix it. Before I take it in, I called Infiniti USA, their customer service number, and talked to a lady on the phone and told her about my issue. She told me that she has seen this before. It is a known defect, and to just take it into my local dealership and they will replace the parts. I read about this online and it was the answer I was expecting so I said thanks. The next day, I drove to Tim Dahle Infiniti in Salt Lake City. When I got there, I am told that this is wear and tear and is not covered. I explained that this is not normal wear and tear and is a known defect. He says he can no longer cover this issue, and when Infiniti has done it in the past, it was under a goodwill clause where they do it only for people that have had a long history with Infiniti. The service manager recommends that I contact Infiniti USA to see if they can approve it to be done. Well, I explained that I had already contacted them and they said to just bring it in. We gave them a call again. I get a different story this time, and have to file a request to have a specialist get back to me about this issue. About a week later, I get a call saying this will not be honored or covered under the manufacturers warranty. I specifically came from an Acura TL that I had previously owned to Infiniti because of this lightly better engine specs and on the recommendation of several friends and family members that have Infiniti, but I never had an issue like this with Acura. For a $40,000 car, you would expect a car dealer to honor the warranty that they put on the car, especially for an issue that is well known and documented. They even changed the interior paint in newer models so this problem doesnt happen anymore. With plenty of records online of people having this taken care of under warranty, I find it hard to believe they can do it for some cars and not for all. I am extremely unhappy with how this had turned out. I am hoping Infiniti learns from this and will cover it eventually but well see. For now, I will not recommend Infiniti to anyone again. If anyone knows of a way to convince them to cover this, or any other advice, I would love to hear about it.

I own a 2004 Infiniti G35 with 46K miles on it. The car is not a daily driver and is maintained immaculately. My engine has just suffered a catastrophic failure where a bolt inside the short block backed itself out and caused severe damage to the crank, block itself, sprayers, pistons, etc. The repair is costing me over $6,000 and when I contacted Consumer Affairs, they were not interested in hearing any of my issues and were not ready to stand behind their product. I even mentioned to them that I currently own 2 Infiniti cars, the G35 and a QX4, and that I have even owned a third product in the past. The whole process has left a sour taste in my mouth and a deep hole in my pocketbook. I wasnt expecting Infiniti to cover 100% of the damages, but was hoping to get some compensation.

I purchased a brand new Infiniti FX35 in 2004 and had nothing but problems as follows: - 3 months computer failed and needed replacement. Dash board is soft and has issues. Leaked two quarts of oil every two weeks and needed oil cooler and engine gasket replacement at 60,000 miles. Seats have fallen apart under routine use (not abused). Dealer felt it was defective but Infinity would not cover the replacement. Steering wheel auto-adjust motor failed and needed to be replaced (costly). Radio has failed. The list can go on and on. If I could have rated this brand at ZERO I would have. I hope that anyone who reads this will be spared the disappointment of owning an Infiniti.

Ive never heard of a car company that likes to screw their customers as much as the Infiniti car company. Before buying any Infiniti thats before 2021, you should know that if you get one with a panoramic roof it doesnt open. Who invest money in a panoramic roof and doesnt allow it to open? You should also know that if you ever want to get Apple CarPlay, or whatever the Android version of that is, you cant. Infiniti decided to be the only car company that would not allow compatibility with any aftermarket product. If youre OK with all of that, then its a very beautiful car. If beauty is all you are looking for and not a car that actually makes sense or a company that likes their customers, then this is the car for you.

I bought a 2014 Infiniti QX60 and since I bought the car, I have issues. First within a week of buying the car the headliner was coming out. I took it, they fixed, then a second time for same issue. Now I have transmission problems, it being twice I take it to the dealer, the car only have 12k miles. The dealer keep saying is normal - that the transmission works like that when I shift from reverse to drive, it kicks really bad. I know that is not normal. It didnt do that when I first bought the car. Joe the service manager said that he was going to call me to set up an appointment - is already being more than a week still havent call me. I already call three times and left message for Hans ** who I took my car for a second time. Until now he havent return my call. In total my car is being at the dealer 4 times for problems. I will never get another Infiniti. I dont recommended, I dont even want to keep this car anymore - the worst experience ever. Dont go to Cerritos Infiniti or any Infiniti.

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

I purchased a QX56 which is their most expensive SUV. The lights started to fog up after it rained or snowed, so I took it to our local Nissan dealer who told me they would not do the warranty work because I did not purchase the vehicle from them. I called Infiniti and asked what my options were. After 3 calls and 54 minutes on the phone, they told me to go to another Infiniti dealer which is a 12-hour drive door to door or pay cash to have the local Nissan/Infiniti dealer do the work and submit the receipts for reimbursement to Infiniti Canada, who then will decide after the work is done whether they will cover the headlights ($1200 each). I should have bought a GM or Ford product!

Infiniti offers many different models for the working family, people just wanting a durable, reliable car, for those who want to look stylish but yet affordable. Great appearance, great build, the different features the car offers makes choosing easier, not just one type of appearance but many for others to choose from so not everyone looks alike. The upgrade features on the cars are also great. Since you have many different cars to upgrade from it helps choosing better so you can get the best for your money. It has lots of room to stretch out in and be comfortable while also being in a reliable yet durable car. Function is great especially in the sedan and SUV models.

I paid nearly $80K for a new 2014 Infiniti QX80. From the day I got the new SUV there was a issue with the Bluetooth not connected well with my IPhone. They told me that they could not do anything even though the car is 5 mos old and had barely $6K miles. They said to complain at the Consumer Affairs so that Either Infiniti or Apple company will work the quirks of the IPhone to better link with Infiniti. I paid lot of money to suffer with bad connections or no connection to listen to Audio from my IPhone.

I purchased a QX70 in July 2017. I love the car but I started noticing a musty smell when I turned on the A/C about 6 months after I bought. I took the car into the dealership and they told me to changed the cabin filter which I did and to turn off my a/c about a mile before my destination. Ive owned cars for 35 years and Ive never heard of such a thing, especially in Florida. The new filter seemed to help but then the smell came back. My son in law said it smells like an old man with body odor and Ive also heard it smells like rotten onions. I took the car back to the dealership about 6 months later and they did an ozone treatment which didnt really help. I took it back 2 months later after my friends who were visiting from out of town started coughing profusely when they got in the car. Evidently shes allergic to mold. The dealership performed another ozone treatment which didnt help. Infinity supposedly did a mold a test after keeping my car for 3 weeks in the shop. I have not seen the mold test but I can still smell the musty smell. The smell seems to be most noticeable on the passenger side as soon as you turn on the A/C.

While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

Day one of ownership of a QX60. Blind spot monitor light goes on and off whenever it wants. We Drove three hours back to have them look at it. They told me to go home and enjoy my new car. Telling me they cant fix anything that isnt coding. I had to take pictures to prove the light would flash and come on because no one would believe me. It cant code if it truly thinks there is a car there that it sees, even when Im on a two lane road and there isnt a car there.Forward crash warning turns itself off when it wants. Many phone calls and I just keep getting brushed off. Two months later it finally codes. They took three weeks to try and fix, but after 2 years and numerous trips back, its still not fixed. We would find it sitting outside in back row at the dealership and not even being worked on. Yet they had it for about three weeks.Brake issues, pedal makes noise. I would push the brake and when I release the brake it would make a noise. Yet they promised they would take care of me and make everything right and is at the highest standards. haha Id hate to see low standards. My service dealership that I take all our vehicles to for oil changes, tells me I have a head gasket leak. I said I have always smelled antifreeze and told the deal I purchased from all the time. They just blew me off like I was just complaining about nothing. Today I was told by my Infiniti dealer that it is normal for all Infiniti to have a head gasket leak. Yes thats right it IS NORMAL for that to happen. Cabin seal on drivers side had pulled out first time I washed it. Paint on rear tail gate was repainted because the paint was bubbling from rust.YES we supposedly purchased this car bran new. Please if anyone else has experienced any of this please contact me. I really dont need to deal with all this stress. Its physically making me sick. I think when flood waters went through Des Moines Iowa my car may have been too close and received some damage that no one is admitting to. This flood was before I purchased the car. Yes I have contacted the BBB and the attorney generals office.

While driving my Infiniti Q60 Red sport (MSRP 52K $) on the freeway, my steering wheel froze, didn’t turn left or right. I panicked to death until the road itself took me to the right shoulder of the road. I turned the car off then back on to release the steering wheel then got home safely. I reported that to the police department and consumer affairs. I can no longer drive this car. I don’t want it. Fixing the issue may not resolve it and it could happen again and put my life in danger. Let the CEO knows that I won’t drive this car anymore. If you give it back to me, am so ready to call my attorney.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

I am concerned after hearing about other dashboards that are melting. I own a 2006 G 35 Coupe and my dashboard is also melting and very, very sticky... I was searching for a recall problem with it and ended up here on this site so decided to put my complaint in... Is there a recall on it???

Infiniti has a big variety of cars and SUVs so that anyone can find the car or SUV they want. We found a 6-speed that hugged the road with ease. Our black infiniti was beautiful inside and out. It has black tinted windows and black leather inside. It was as powerful as it was gorgeous and if you werent paying attention you would be speeding before you knew it. We liked it just like it was - black on the outside and on the inside, stick shift and heated seats. There was plenty of room for the passenger to sit comfortably or to lay the seat back and take a nap with ease. The only time this was a problem was if someone was sitting behind you.

My car was stolen. The insurance company sent to Infiniti more than the car was worth and refuses to give any money back, even though I put a large downpayment. Horrible company!! Thieves!! Everyone knows a car depreciates as soon as you drive it off the lot. Do not lease through Infiniti ever.

BUYER BEWARE!!! The test of a great company is when they have to deal with a customer issue and how they resolve the issue and make the customer a long time loyal customer. Just bought a brand new Infiniti 2014 QX60 in January 2015 with less than 525 miles (the car was delivered with the paint issues) and found manufacturer paint defect issues. And Infiniti Affairs has refused to repurchase or trade out the vehicle and have not accepted responsibility for their paint defects. Infiniti Corp has also ignored the dealer, Infiniti of Dayton, who agreed and provided documentation to the BBB that there are manufacturers defects in the paint. Infiniti Corps response is We will cover the costs for repainting half the car....ITS A BRAND NEW CAR...WORST CUSTOMER SATISFACTION OF ANY COMPANY I HAVE DEALT WITH! The dealer is pointing their finger at Infiniti Corp and Infiniti Corp is pointing their finger at Infiniti Corp. Both have responsibility with the issue because Infiniti of Dayton did not discover the issue during the vehicle prep process, which was done poorly. Infiniti of Dayton will not respond to my calls for next steps. I have had to contact the BBB and the Attorney General and hope something get resolves from this... very sad state of both companies. DO NOT BUY AN INFINITI!!! I bought Toyota for the last 10 years with no issues... took care of any issue. DO NOT BUY INFINITI!! THE CUSTOMER IS NOT A CONCERN. BUY LEXUS/TOYOTA!!

5 months out of warranty my 2010 Infiniti G37 dash has started melting and is sticky. The car was purchased brand new and the dash has only been cleaned with a dry cloth to remove lint. Two days ago I noticed a spot on the dash that had completely melted and then noticed the two small cracks on the passenger side. I have submitted my information for the class action lawsuit. Ive also had the driver seat leather replaced due to discoloration after 3 years of use and the exterior paint is chipping. This will be my first and last Infiniti.

Infiniti offers Accord, Camry, the c class, e class, Audi A8, the Suburban and Chevy Taho, Audi A7, Escalade, Acura TL, the range rover, and range rover sport, Jaguar f type, Jaguar xj. The 5 series is a top choice also. It presents its own style and is well crafted with distinctive characteristics. Its well polished and its in a class of its own, sporty and confident, everyday and casual. Its modern and tech savvy that it has new features such as bluetooth and rear camera. It has taken a new makeover, its well enough modified and detailed to easily compete with its predecessors. It speaks 2016 and 2017. Everything I want and need in a car is present in this well design ride. It has airbags and climate control seats. It also has mirrors, audio controls, able to control windows open and close flow and door lock.

I understand cars having some issues over time, but the dashboard on my FX35 is completely a manufacturing defect. And it has been proven to be a vendor/supplier issue across the entire Nissan/Infiniti brand. Florida just had a class action suit won against Nissan for Altimas. There were two before this won in different states against Infiniti.My car currently is waiting for the Takata Airbag recall appointment. Why cant they replace the dash when they remove it to replace the deadly airbags? I actually would be willing to help cover part of the cost of the new dash since they already will have to remove it to replace the passenger airbag. What it comes down to it cars are a BIG purchase for MOST people. German cars dont have sticky bubble filled melting dashboards, so why is this a problem for Japanese car manufacturers? If I remember correctly Toyota and Lexus have similar class action suits. I honestly feel that at the very least, these companies should in good faith repair the shoddy materials at 50% of the cost.

I am so disappointed in Infiniti and how they treat loyal customers who spends thousands of hard earned money with this brand. I have a 2017 Q50 with just about 11K miles on it that has issues every month. They refuse to help me, and denied my buy back request. Stay away from this company and those horrible Q50s.

I live in the San Bernardino Valley where the temperatures reach an excess of 106F. I frequently visit my daughter who lives in the high desert of Adelanto with similar temperatures, and I travel to Arizona where I have family. In July I was sent a recall that indicated my passenger airbag inflator has the risk of rupturing, resulting in metal fragments striking the vehicle occupants causing serious injury or death in areas with high levels of absolute humidity. For that reason, I have limited my life, and refrained from having passengers in my car because clearly I care for the life of others more than INFINITI does. I contacted INFINITI today, and to no surprise there is still no repair, or solution in sight. This is my first and last. Toyota is where I should have stayed. L60, here I come.

This is my first Infiniti vehicle and to say Im disappointed since owing this vehicle is an understatement. I dont think I will ever purchase Nissan or Infiniti vehicle again. The Infiniti dealership who is now in possession of my vehicle giving me the run-around as they are wanting to charge me for repair that should be covered under warranty. I purchased a Infiniti as I trusted your brand but what a mistake. Even dealing with their customer care team did not help on resolving any of the issues.

Infiniti has sedans, SUVs, and huge SUVs. The sedans are a bit flashy, I loved the feel of them but they made me feel old! Haha! But I had loved the Infiniti QX4 for a long time before I bought one. I was having a new baby and I wanted a safe form of transportation. My QX4 had all the fun and luxury features I was looking for - heated seats, sun roof, and a nice look to it. I loved it. It was basically a suped up pathfinder, but the colors I just loved. I had a two toned QX4 and leather interior. It lasted me a long time. When I bought the truck it was as is, no immediate personalization. But I had a few things done to it, tinted the windows and changed the interior. My truck was good for a family of four, lots of storage and room. I probably would have liked a third back seat, but then I would lose storage space.

Infiniti is a good car for all. Foreign but still nice for the cost of parts. Would recommend to all anytime. Very pleased with variety options. The cosmetics and features for this car are wonderful and a small upgrade goes a long way for appeal and overall look of the car. Not that it needs an upgrade at all to begin with but personalizing a car is an amazing feeling. Also very slick and innovative design. Can come in 2-4 doors and a gorgeous car style. It is sharp, attractive, and great on gas mileage. It also has great lifespan for a car. Mine has 345k miles and still smooth sailing. 2-5 seats in the cars and extremely comfortable and safe. A lot of comfortable space and leg room for sure and much space for luggage and anything else you may think of.

My 2005 Infiniti FX35 is full of bubbles right in the center of the dashboard and starting in the corner by the speaker--the VIN is **.

I loved it. Gorgeous and high end for it to be intro to luxury cars. The inside and outside are impeccably gorgeous. The screen inside and the tan interior is amazing. But it gets dirty extremely fast and they dont offer that many varieties in a sedan. It would be better if they had more varieties but what is available is great for an intro to luxury car. My vehicle can seat 4 other people comfortably. But with a car seat in my car I can only seat 2 other people comfortably. With growing family, I need a bigger vehicle that can hold another car seat and transport people. I am extremely interested in upgrading but Im not fully aware of the upgrade options. I am ready for an SUV.

The leasing company held the car in their lot for 2 extra months before releasing the end of contract information. In the meantime, The DMV required full payment of registration or my license would be un-renewable. I had to pay the registration fee without owning the car. Then the leasing company billed an extra end of lease charge and wont remove it. The contact person, Brian, was pleasant in conversation, but refused to help, just out of spite.

The 2017 Infiniti Q50 Hybrid we bought is fairly affordable for luxury cars and it is fuel-economic. It is luxurious and has an impeccable safety record. It has a modern and sleek appearance, smooth curved edges, not boxy or bulky. The shape makes for fast and breezy driving. You will have an enjoyable, four-wheel drive. Standard features include: in touch displays, a glowing start button, and LED headlights for more advance and updated models. You can go on the Infiniti site to build your own vehicle. You can upgrade and your entertainment system can be updated. You can personalize your own color and technology like 4g wireless, et al. It is very easy to do. A sedan of a later model can have three rows of three passengers each very comfortably. You can upgrade seating for no additional costs.

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

I, too, own a 2003 G-35 and have had the expense of $670 to change out the radio circuit board. The repair shop tried to go through Infiniti but my VIN was outside of the range of the recalled vehicles. I think it is ridiculous that with the volume of complaints, Infiniti only chooses to replace a few. The problem was not limited to this specific range of vehicles as can be seen in the many message boards that continue to be the voice of many dissatisfied consumers. I really want Infiniti to make it right with the people who purchased their product and now, have had to be out the expense of the repairs. I really loved this car and would have been an Infiniti customer for life but this is just too much for anyone to just accept. Stand by your products and reimburse people for the money they have had to spend to fix this problem in order to be able to operate their vehicles safely!

I love my Q70L. I am 510 and I love room in a car. The car exceeding my expectations. It has a huge backseat and a huge truck. It is truly the grand daddy of cars. Thank you Infiniti for making this amazing machine.

Having worked on and been a part of numerous Infiniti car company dealerships over the last 15 yrs, and now finally owning one of their products, its come to my attention that their brand quality is largely compromised. My situation is as follows. Having a late model Infiniti that was bought used, I concluded nothing is perfect and things would need to be fixed. However, I have never owned a vehicle with a melting dashboard. Having fixed numerous dashboards over the years for Infiniti on the FX models in 2009 to 2011, it had occurred to me that there are many other models with the same problem all the way up until 2012. The dash will crack and ultimately degrade to the point where it is unable to be cleaned/touched or even looked it through the window due to high amounts of glare it produces when driving (melting area becomes very shiny) understood the vehicle is out of warranty, but Infiniti has no remedy or cause for concern to fix these problem cars dashboards. I know there are plenty out there too. No wonder Lexus is the company to be.

I purchased a 2014 Q50 at end of February. I have been experiencing a terrible odor, that smells like body odor and onions, coming from the car. I have brought the car in to service and they were not helpful in the least. I contacted Infiniti consumer affairs and they sent an inspector out from Tennessee to work on my car. Its been 4 days and I was told that my car would not be available to me for another 5 days. I was given a loaner car but its really not that helpful as they gave me another q50. This car smells too.Infiniti told me they really dont have a solution. They changed the drain hoses from the sun roof and now they are working on deodorizing it. I honestly dont think this is going to work but they asked me to give them a chance. At this point I really have no options. This is supposed to be a high end car, over $40,000. Im experiencing headaches, and feeling dizzy when in the car. The internet has shown many people having the same problems with their Q50. I just wanna enjoy my brand new car but unfortunately, all I wanna do is vomit when Im in it. Please, any help is truly appreciated.

I have had an issue with my lease. I went to INFINITI OF RIVERSIDE and the car salesman was Tahir **. The salesman was completely dishonest and did not do anything he promised to do. I inquired about a lease since my lease was coming to an end. He continued to text me the same day and insisted I go in that very day in order to get a deal. Upon going in to look at the cars I told him I would like to return after speaking with my prior leasing company to make sure that I had all my numbers in order. I told him that I usually go with a Broker and he insisted that he was also a broker and that he can get the same deals. I then told him I was not looking to put any money down at the moment that why I didnt want to get the car that very day. He insisted we go on a test drive and we did. I didnt like vehicles color so I insisted I would come back later. He then told me that if we leased the car that day that Infiniti would take care of all the remaining payments, damage fees, and disposition fees. It sounded good but I still had a budget I wanted to stay under. The budget was that of 400.00. He then said that if we got it that day he would be able to do everything, take my old car that day and that he would take care of everything to return it, pay any fees, and I wouldnt have to worry about anything. All he said was that he would need a down payment in order to make the deal. Originally not wanting a down payment I figured if everything was going to be taken care of then it wasnt a bad deal for a 2 year lease. So I decided to try out Infiniti and so far it has been a horrible experience! He told me I could only get a 3 year lease, then he said for the down payment I would have to write out a blank check for 1,600 as the down payment. He never called Lexus to make sure they came to check the car I had to do that. I have been having to deal with Lexus since not everything has been paid off! So now I still owe Lexus upwards of $600 and I have a higher payment on my Infiniti lease because it was going to be a little higher in order to cover any cost. This is the worst car buying experience I have ever experienced and will be glad to return this car and never do business with a shady company like this! I have tried contacting Ali and all he said was that I should take car of it on my own now. And he stopped responding to me.

I had several problems with my Q56 - just own it for 7 months. Dealer and Infiniti tells me that my leaking roof, squeaking brakes, car stalling, and non-working radio is all normal for a brand new car. At one point, I was going in every two weeks for repairs which have not been resolved. I never owned a vehicle with so many problems. I just get excuses from the dealer. They are trying to persuade me that this is absolutely normal. I am very unsatisfied with the vehicle. I will never buy Infiniti again.

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

Infiniti USA has thumbed their nose at the malfunction of OCS system in 2009 vehicles, ours is a G37. When the OCS is not functioning it turns off the airbags when a passenger sits in the passenger seat. They do not care that your life and the life of your passenger (my husband, my grandson, my mother, my daughter) is at risk for serious injury or death as a result of their negligence. They are negligent in that Infiniti knows very well they have a problem with this system not working as intended when purchased (easy lookup on internet of many owners having this same problem) yet they only recalled back to 2010 to fix the OCS thus requiring 2009 Infiniti owners to fork out $6400 to replace their defective design or not fix and run the risk of death or serious injury. I have called Infiniti USA and their response is this vehicle has no recalls end of discussion.Every owner of a 2009 Infiniti that has problems with the OCS not functioning and turning off airbags when anyone (even my hand) touches the passenger seat should not accept Infinitis answer and file a complaint with their Attorney Generals office and NHTSA. I was involved in a motor vehicle accident in June of 2016 and was in a 1999 vehicle... Had the airbags not gone off as intended I honestly do not believe I would be here writing this today so I am very aware of how in a blink of an eye you can be plowing into a vehicle and your only line of defense is working airbags. It is morally incomprehensible of Infiniti to not care for the lives of their customers (or should I say some of their customers).Knowing this I will never purchase another Infiniti and suggest you do the same because somewhere down the line you may have a problem that is not your fault with your expensive Infiniti and it may be one that could determine your safety and the safety of your loved ones and you will have to deal like the rest of the 2009 customers (victims) with absolutely no help from Infiniti.

I just want to start I am Infiniti loyal customer, this is my 3rd Infiniti. My current car is QX70. About 4 months ago my car would start and shut off. I took it to Oklahoma city Infiniti dealer and they diagnose the issue a day change the break switch with didnt help. Took it the 2nd time and they program the computer and told me this will solve the issues. Same day after I picked the car start doing the same thing + jerking while speeding and slowing down and out power at all. I took it back and they went and changed the engine magnetic head which I dont understand why. Picked the car and 2 days before Christmas while doing shopping with my little girl, while waiting at a traffic light the car shut off. I had to put the gear on park and start the car. This is a safety concerns. I called the dealer the next day and was asked to bring the car. This time I took a video of the car not starting and show it to the service manager which he now have proof. The dealer cant diagnose the issue and I been told by the shop foreman to contact Infiniti consumer affair which I did. After they contact me I been told by OKC dealer I cant no longer bring the car to them since the Infiniti corporate been notify. The consumer affair supervisor informed me that Infiniti cant do anything special to fix the car. What I can do take it to different dealer which about 120 miles which I did and they have the car now. So Infiniti is aware of this issue and I have 3 recorded videos of the issues and wont do anything even its a safety issue. Hope Jacki ** of Tulsa Oklahoma will be able to help. WILL SEE.

My 2009 Infiniti fx35 always have break problem whenever the weather is really cold. I took it to Infiniti several times, pay a lot of money, but the problem still remain. This problem started 3 months after I bought the SUV. Also, lately when I drive, it sounds like something is beating drum under my car but Infiniti cant find what is wrong with it. I am always regretting spending so much money to buy an SUV that Im not comfortable with.

Infiniti has excellent performance and some of the most sophisticated tech available for production cars. There are several choices for passenger capacity across various models - mid-sized to large sedans, coupes and SUVs. The smallest are the sport coupes with front seat room, but tight rear seating for two all the way up to the very large seven passenger SUVs. There are some models with a wide choice of drive trains featuring, hybrid, natural and turbo aspirated, as well as All-Wheel-Drive. Within a model, such as the Q50, there are choices for a more a sporty look and feel, including more aggressive aero at the nose and tail. There are several tech and appearance options to allow for most tastes and budgets.

I am a SEVEN-TIME Infiniti owner. On 11-9-19 we leased a new Infiniti QX-60 from Infiniti of Columbus in Dublin, Ohio. We traded in a 2017 QX-60 coming off lease. One week after the trade in, we received a bill for $2,493.84 from Infiniti Finanacial Services, due immediately for payoff on the OLD lease, which contractually the Dealer was to have paid off. I tried to reach our salesman Stephen ** by phone several times that day, with NO return calls. I then emailed to Mr. ** as to why our now turned in vehicle had not been paid off. He replied by email that their finance/accounting department had told him that the check had been mailed. 10 days later on 11/25/19 I called Infiniti Financial Services who stated that NO payoff check had been received.I again emailed Mr. ** our salesman who again stated that he again checked with accounting who yet again verified the check had been mailed. One week later on 12/2/19 I again called IFS who again stated that no check had been received. I agained emailed and called our salesman repeatedly who no replies this time. I then called the Sales Manager Radu ** at the dealer who said he’d immediately resolve the issue. 3 days later I again called IFS and no payment had been received. I multiple times emailed and called the Sales Manager Radu ** with no replies.On 12/5/19 I then called the Finance manager Mike ** who proceeded to sort the issues out. The next day he got back to me on 12/6/19 and told me the check was NEVER ISSUED as the salesman had told me, until 12/3/19 and that Infiniti Fine isl Services had LOST the check. On 12/7/19 I received a collection letter from IFS, at which time I called Infiniti Consumer Affairs to assist with my payoff issues and lack of customer service from the dealer. I again spoke with Mr. ** the finance manager on 12/9/19 who stated he would overnight another payoff check. That same day I received a call from Austin, a Regional Manager for Infiniti Consumer Affairs in Nashville who stated he would also assist in resolving this matter.On 12/11/19, I spoke with Austin again, as well as an IFS representative who stated BOTH the lost check and the replacement checks had been received and who emailed me a payoff letter. On January 4, three weeks later I received a NEW collection letter from IFS for the original amount as well as a check from IFS for the same payoff amount made out in my name. I called IFS, who stated the account was now in collections with the loss recovery department which was closed on a Saturday. I again called Infiniti Consumer Affairs and requested that the case be re-opened. On Monday 1/6//20, I again called Consumer Affairs as Austin had not called despite my leaving several voicemails at his direct dial number.They connected me to him, and he partied me in with IFS and then the Loss Recovery Department. Austin refused to stay on the line as he was “too busy to continue helping” and stated he would call me in follow up 2 days later. I then spoke with Frank ** at Infiniti Financial Services loss recovery department with my attorney listening in, and Frank proceeded to laugh as he reviewed the case facts. Upon his review, and after spending 75 minutes on the phone with multiple people, in addition to over 4 hours spent on calls and emails prior, Frank proceeded to tell us that IFS had refunded the second payment from the dealer to me instead of the dealer, and simultaneously referred me to multiple collection agencies (several of whom had called me already earlier that day). Mr. ** explained that he indeed could NOT avoid the check erroneously mailed to me and that I had to deposit the check, and mail a personal check along with the bill and collection notice to pay off the 2017 Infiniti, and stated he would no longer pursue collection of this account and refused to e-mail me confirmation of this or our discussion. The next day on 1/7/20 I deposited the erroneously issued check from Infiniti for $2,493.84 and simultaneously mailed a personal check for the same amount via Certified Mail, return receipt requested.Austin, from Infiniti Consumer Affairs called me once on W. 12/8/19, while I was on an emergency phone call. I am a physician and was unable to take his call. Less than 60 seconds later, I called Austin back at Cinsumer Affairs and again left multiple voice mails with NO return call. I hope anyone considering owning/leasing an Infiniti will give second thoughts after reading our horrible saga of repeated failures at giving proper customer service at all levels of management.

It has been nearly 2 months since I have paid off my auto loan with Infiniti on a 2008 G37S, and they have not sent me my title. I have called and called, and no one has a clue: (a) where the title is, (b) when I can expect to receive it, and (c) what the problem is. They are completely inept. Everyone I talk to tells me something different. One person told me that I overpaid (the payoff amount I was given) by $650, and that they would mail me a refund check. I have not received that either. The reason why I paid off my loan early was because I needed to sell my car since I was moving to Alaska. The person I sold the car to has had it for 2 months without me being able to provide them with a title.No one at IFS cares. Every time I call, they are trying to get off the phone with me from the beginning because they do not have an answer. I have asked to speak with a supervisor and they tell me this is not possible. So what do I do? Sue them? How can I make them give me the title to the car I bought from them? They cant get any more money out of me so they have absolutely no motivation to uphold their end of the contract and send me MY title.

I made an appointment for the dashboard recall for my 2005 Infiniti FX35. I arrived at the Long Branch, NJ Service Center early for my appointment, and received a loaner car. Within an hour, they called me to come back for the vehicle. Mind you, I live 40 miles away from the nearest Infiniti dealer.They told me I need to come back and make another appointment when the dash comes in. I asked them why would they have me come in for nothing then. They stated that we need to see if its normal wear and tear, or warranty. I said that If its a recall, then it should be replaced either way. They said, not if its normal wear and tear. It was a total waste of time and every time I go in there they want to charge for something. This time they tried to hit me with a $120 evaluation fee. I will never buy another Infiniti again! Also, they will not cover paint chips I have all over my front bumper. The paint just keeps peeling off and it looks like crap. Its a 50K vehicle, new. There is no reason why this should not be in the recall as well.

Michelle at Consumer Affairs is the most ineffective, rude person I have ever dealt with in a customer service position. Infiniti made many mistakes in the sale of my vehicle which ended up causing damage to the vehicle and they have yet to repair the damage and be responsible for the added expenses to me. I will definitely never be buying another Infiniti. A car is only as good as the company that makes it. It was a very disappointing experience!

I regret the day I ever set foot on an Infiniti dealership lot. In 2008 I purchased a 2008 FX35 SUV and have experienced way too many issues to write. The carpet did not wear well & holes began to appear, the dash bubbled & was recalled, my cup holder cover has broken, the middle compartment cover has broken, the hatch became non-functional. Brakes dont last more than a few months before they have to be replaced. Now the motor that controls the driver seat has stopped working. I only have 57k miles on this vehicle & it is literally falling apart before my eyes despite how much Ive taken excellent care of it. Im so disappointed & encourage EVERYONE I come in contact with to NEVER purchase an Infiniti. This is my 2nd Infinifi purchase , but NEVER AGAIN!!!!! There is no such thing as service after the sale with Infiniti. You are just stuck with a SOUR LEMON.

I took my 2003 G35 into the Infiniti Kearny Mesa, San Diego for service on shuddering brakes, air condition, and radio (wont shut off). Advisor Michelle informed me that there was a recall back in 2003. The vehicle did not require a replacement of the computer circuit board but was replaced any way. About a month ago (08-14-11), the A/C (full blast) and radio came on and would not turn off. The advisor said it would cost $900 to change out the computer circuit board for the A/C and radio. I have conducted research and it appears that many G35 owners have identical problems. Can you assist?

My black Infiniti began having paint issues. At first I thought it was damaged by something in the environment, etc. But upon inspection, you could clearly see the distinct outlines of the decals that had been placed on the car years earlier. The damage began there has now spread over entire car. I dont know if the paint or clearcoat had a chemical reaction to the paint or perhaps the decals prevented the coating from doing its job or perhaps the solvent sprayed on to remove the decals had some kind of effect. I researched on the internet and found several other issues of the transportation decals causing delayed paint failure on Infiniti vehicles. It is obvious from photos that the damage is not random or naturally occurring.

I am so sad the new JX has the face of a growl. I was hoping it had the high rounded eyebrow like my 2004 FX. I really love the new QX but it is too tall for me. I was planning on purchasing the JX when it was released this spring but I really do not like the front of the car. I will not buy a new Infiniti this year. I will have to look at new vendors.

I have changed my car battery 3-4 times for the past 7month. My battery kept dying and if a car (G35/03) is not in use for one day, the car wont start! The A/C starts on its own to the max and it doesnt allow me to stop it. The radio doesnt work at all and CDs got stuck in the CD player for almost one year.I have read other forums which surprisingly, other people had same issues. Therefore, I am urging the Customer Affairs to please, please take this matter seriously since the battery drainage is connected to the wires. You can imagine if something goes wrong with the wires, what would happen to the driver? This is a safety issue.The Miller Infiniti dealership told me that the stereo system is an Infiniti issue and they knew about it. Im quite surprised that the manufacturer knows about the wiring issue and still failed to do something about it or make a recall. There are many costumers that were told that the battery drain is a result of amplifier and radio wires.