I got screwed by Infiniti. They sold me a wrecked QX56 truck as new. Really? How low is that? Sell a wrecked car as new? Wow, I am pissed and Im going to fight back. Do not buy Infiniti. I have contacted Sonic, Infiniti of Tysons Corner and their attorney and they are not responding in a timely manner. My safety, patience and goodwill towards the Infiniti brand are wearing thin. Please intervene before this situation becomes an unfortunate PR disaster. In October of 2006, I thought I was buying a brand new 2006 QX56. I paid market rate for a new car, not used and not wrenched. I would have never bought the car had I known it was damaged. Now I found out the car was wrenched, repaired and sold to me as new without my knowledge. I found out about the accident through Carfax in August 2012 when trying to trade in my truck for a new one due to some serious mechanical issues.Apparently, the car was involved in an accident strong enough to deploy the air bags and damage the axle. Jim Coleman Infiniti service record shows the car was repaired and serviced after the accident. I contacted Jim Coleman service department and they confirmed that the car was damaged and serviced by them prior to sending the truck over to Infiniti of Tysons Corner. I feel betrayed, swindled and cheated. They sold me a wrecked truck as new. Unacceptable, this is plain and simple fraud. I paid new car price which means I overpaid. I financed the car which means I paid extra interest on an overpriced damaged car. I insured a car that was not worth the price paid. It was over-insured. Upon trade-in, my trade-in value was depressed due to the fact the truck was in an accident. Airbag deployment is a serious accident with potential frame damage.Safety issue - The car was damaged with air bag deployed. Was the air bag replaced? Would it work now? Was I ever in danger? Was my family in danger? Over the years, the car rattled and vibrated at 60-80 MPH. The dealer’s response was to change tires. Over the year, the brakes would regularly perform inconstantly. My demand is a formal apology and replacement for a new 2013 QX56.

Just purchased 2005 FX35 in 2017, after registration I called Infiniti regarding the bubbles melted cracked botched up dashboard. The name infiniti is definitely not standing behind its word. This is terrible on their rep. I cant help what the previous owner didnt do but I need this eyesore fixed. I seen a Michigan claim with only approx 300 people. Its wayyy more people with botched up dashboards in my city alone. I need help. Looks like a kids ** came up with this hook for the dash.

I purchased a QX56 which is their most expensive SUV. The lights started to fog up after it rained or snowed, so I took it to our local Nissan dealer who told me they would not do the warranty work because I did not purchase the vehicle from them. I called Infiniti and asked what my options were. After 3 calls and 54 minutes on the phone, they told me to go to another Infiniti dealer which is a 12-hour drive door to door or pay cash to have the local Nissan/Infiniti dealer do the work and submit the receipts for reimbursement to Infiniti Canada, who then will decide after the work is done whether they will cover the headlights ($1200 each). I should have bought a GM or Ford product!

I have an Infiniti G25 and the steering lock unit failed. I took the car to Infiniti Lynnwood and Brian told me it would cost $2,263.53 to fix it. I did some checking and I saw that this part was recalled on some Nissan cars and that Infiniti refused to recall it even though they are the same just that Infiniti is the Luxury side of it. The scam is that the dealership is the only ones that can fix the problem so they charge outrageous prices so I am trying to put together a class action lawsuit against Infiniti. If anyone has had this problem you can email me.

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

I leased my car in 2014. First, it was located in another state. In preparing the car, the paint on the hood apparently peeled off so they had to repaint before it got on the truck. It didnt make sense. Why didnt they just leave it on to transport then pull off at the end delivery? The truck breaks down on the way to our local dealership. So this was delayed 2 extra days. The dealership felt bad about everything so they had a guy bring it to my work. It was raining so we were unable to put the top down and test. He also scraped my right passenger front wheel. That was a battle and a half to prove since no one there documented who even drove my car to me. I got home later that day when it stopped raining and the first time I put down the top, the back window shattered everywhere.Fast forward a year, I take to an Infiniti dealer in another state, because we moved. I just needed an oil change. They scratched my car. They then had to keep my car longer to fix. Then my headliner broke. I took it in to get it repaired. They repaired it but they put a hole in it. So they had to re-do it which mean literally a MONTH at the dealer. Im paying for a convertible and they loan me a plain sedan built for a mom of ten. Finally get my car back and its scratched... Again… So they fix the scratch (kind of) a few days later... Headliner breaks again. They replace...again.Get my car back again... Headliner ropes break. They tell me to bring in the car because they have the part in stock now (because this happens to me more often than they are admitting). I take it in. They give me a brown minivan thing. I drive the brown piece of ** for a week. It stops running at stop signs. It jolts and is just absolutely awful to drive. I call the dealership because Im desperate to have my car back. Anything is better than the brown ** they gave me. They said, oh...they are waiting for an Infiniti engineer to come in on April 7th. Why no one let me know... Can’t say for sure. They did fire the Service manager, Sam, who was handling my account. So no one was working on my car. Awesome! I had to ask to get updates. So then I started talking to Shawn. The new manager is Eric. Ive tried to reach Eric multiple times but he does not return calls.I finally get my car back. It was driven to my house for me. I made the tech stay here while I opened the top and closed it once. Nothing exciting there. However, now the button that you push to move the top up and down has almost all of the chrome scraped off of it to where it hurts your finger to touch. So....here I go calling Infiniti again. Shawn said they will order the part. Meantime, Im working with Kinsi on how to end my lease now. I only have 4 months left. They denied me. I found out by calling again today. Apparently Kinsi hasnt been to work and no one knows when she will be back and they cannot tell me why it was denied. So...The moral of the story here folks... I do NOT recommend Infiniti. Id literally rather walk than buy or lease anything from this company again.

2008 still looks new and drives awesome. Bought the infiniti m35 used - it is an awesome car, still has class and looks great. I like it better than the new infinities. It is a great car and was under 15k in price. It has leather cool and heated seats and a lot of technology. These are great cars that last forever.

One thing I have expectation is quality customer service. Cochran Infiniti has the idea that get them in get them dont pass on information that a customer could use or want. For instance I found that I was supposed to be enrolled in the portal. I wasnt. In fact the salesman was a yes man while you are there and screw you once you are gone. The Certified vehicle should not have been. I was told by the salesman things like the wheels would be fixed (rim scrapped). He lied the ashtray was going to be fixed and ready as well as the floor mats when I come in for my first service. The salesman lied, the object was to get me out the door, fast. In fact I pointed out the body punch also ignored. The culture at Cochran is not of quality but of getting sales at all cost. Tried to create an account on the customer portal after I found it existed. Unfortunately that was a waste of time. It refused to recognize my VIN and twice was rebuked by customer service. One person even told me I had to provide proof by uploading insurance documentation and registration as proof to the customer portal which I had to access to and wanted their help to create. They said not without proof. So Infiniti refused to recognize me as the owner of the Q50 of a vehicle bought at a dealer for new Infinitis which was supposed to be certified. Bought this vehicle in August. Its May 1. Infiniti has no chain of command and is not proactive and not quick to react if ever.

I purchased a used 2004 G35 Coupe about a year ago. Just found it on a lot and loved the look and it had extremely low miles. It looks and rides fabulous. It’s got a lot of go when you need it. For a 6 cup anyway. Got rear ended and not a scratch. The front end got clipped at an intersection and Im amazed at how little damage there was. Seems to be a really well built vehicle. I’d love to get a newer model, but acted pricey for my budget. Maybe someday.

I have 2006 M45 Infiniti with 43,000 miles which I just recently noticed it has cracks in the dash, otherwise, in pristine condition. After searching online, there are many complaints for several different Infiniti models with the cracking issue. My auto has always been garage kept and I have never used any kind of chemical cleaning the inside. Infiniti has issued an extended warranty for the FX models for this issue. I called customer affairs for Infiniti and was given a rote spiel, looked up my VIN and was told no recalls for that issue on M45s, they will notify me if and when a recall is made. Did not want to discuss it at all.... Just kept repeating I would be notified if there is an issue. Who makes these decisions? I cant believe a supposedly quality manufacturer would just brush you off like that. Who do the many people who have this issue need to complain to, to get something done?

Infiniti is a very pleasant and sustainable car as it meets the standards of quality. And good performance. It has sports and sedan. The experience of having a car of this type is very satisfactory as it is a high quality automobile and excellent handling. Its very fast, safe and economical. The capacity of people you can carry in it varies as it has the ability to perform very well even with 6 or 7 passengers. Theres also customization in terms of color, size of rims and rings, lines in paint, upholstery, sound equipment, speakers, screens, visual improvements, sunroofs and electric windows.

I have contacted Infiniti Consumer Affairs more than seven times. With today (11/18) have four repeated phone calls. In my attempts to discuss the recent $5,000 price drop on the G37x, both consumer affairs and IFS both refused to discuss the issue. However were very good at telling me that the other entity was responsible to address. Marco at extension ** in IFS is an idiot. The entire consumer affairs department has less acumen than Marco who isnt qualified to work at a fast food drive-thru.At the heart of this matter is the following. Within the last 60 days, Infiniti reduced the price of the G series by $5,000. That price reduction has sent the used car and wholesale value of prior model years down by an equal amount. In return, my 2012 has a lease residual value on 5/11/2015 at $24,000. However, the vehicle this morning appraises at $2,000 BELOW that amount now, thus creating $5,000 in negative equity without my agreement. Any current G series lease is now $5000 deeper into their lease. I spoke to the general sales manager at one of the Infiniti dealers here in Metro Detroit, and he chuckled and said they screwed you and everyone else. Never will I drive, lease or rent from Infiniti or Nissan again. This is fraud and theft as far as I see it.

They have everything you need with the comfort of a Cadillac! You can choose from a fast lil coupes to a family car. If you need a truck they have a great pickup truck and if you want something for a bigger family but still fun you can get the Escalade hybrid. All these vehicles are made for people just like us with all the qualities of living the high life.The coupes is a 2 Door which you can get with drop top. It has 348hp and 7 speed automatic. The Z62 is a great luxury SUV. 5 doors, 5.6 liter engine, V8 32-valve. Lets not forget the Skyline, fun lil car can come in so many styles. My favorite is the 3.0 liter VR30DDTT twin-turbo V6, 6 speed manual. It may have 4 doors but it is sleek and fun. You can choose 7 speed automatic or 6 speed manual, dont forget convertible and always has comfort. You can go turbo charged or twin-turbo and diesel I4 if you choose. Depending on what you would want you can go from 2 door coupes which seats 2 to 4 people or 4 door for the sedan - 4 or 5 people, and all the way to 5 door SUV - 4 people all the way to 7 people.

I bought a 2000 Infiniti I30t on 9/6/2011 as is but within 2 days, the cars check engine light came on. I thought it was simple so I took it to a certified and well-known mechanic in the city. They cleared it and said the car is fine but a few days later the light came back on. The real problem with that is with the check engine light on the cars transmission behaves weird and the engine revs without the car moving after its been driven for a while. The mechanics did not want to charge for just driving the car for a few hours to replicate the issue so they gave it back and said if the light comes back then we have a bigger issue at hand. They told me to check out Consumer Affairs to see how I can go about handling this issue.

I am the sad owner of a 2003 Infiniti FX35. I have had so many problems with the car and I will never ever even consider buying another Nissan product. My problems consisted of a non-working gas gauge, a CD player that skipped like crazy from the start of my ownership, replaced both front end wheel bearings, replaced the brakes twice and now the final overheating. No one including Infiniti of Orland Park who charged me $700.00 for a new after market radiator can figure out the problem.After a diagnostic, technician from Infiniti of Orland Park, IL; said, I need a radiator. I was told an Infiniti radiator would cost me $1200.00 but they can replace my defective one with an after market radiator for only $750.00. I elected to have them replace the radiator with the after market one. After their Technician replaced the (defective?) radiator with the new after market radiator, I received a call from their service writer and he said that the car was still overheating and blowing out cold air.I was told by Infiniti of Orland Park Pros that it would take at least 5 hours of additional labor to figure out the problem. In other words, the attitude was come in and pay us $750.00 for nothing and get your FX35 Infiniti out of here. He also suggested the cars life was over due to the 130,000 miles I had on it.In the mean time I have been driving my beater (183,000 Mile) Ford Expedition that I was forced to buy so that I had a car while 3 auto shops are trying to figure out whats wrong with my very expensive FX35 with the 130,000 miles on it. I am a Sales Trainer for a major Mattress Company and travel throughout the USA educating large groups of Sales Associates. There is not one class that I do not tell this story to. I am and will warn everyone I ever speak to about Infiniti and tell them to never buy or even suggest one to their worst enemy.

Jx35 wont turn off? Dont know the consequences yet because Im still sitting in it! Been here for an hour and the truck will not shut off. Tried with the key fob over the ignition button and nothing. I suppose disconnecting the battery is next. Not sure how an already shoddy electrical system will hold up to that.

Smooth riding experience. Comfortable in every way. Its feels like you are riding on air. It gives you a chance to be able to see whats going on with the comfort of the ride. Beautiful is everything you can describe it. The looks of it gives you a reason to want it more than you realize it. You can talk about how long your car looks and how long it gives. I love how you can make your own decisions when you are on the passenger side. Give you a chance to relax and let it go to a good long ride. You carry it to a car dealership and they treat you with great respect, make sure everything is taken care of and puts a smile on your face to comfort you.

There are exceptional vehicles available through Infiniti. From Sporty sedans to family friendly SUVs, there is going to be a car for everyone at Infiniti. There are also a number of different packages and upgrades available. There will be something for everyone. Whether you are interested in a sport package, cold weather package, family upgrades, you will be able to find what you are looking for. There is also very good customer service throughout the life of the car you purchase. My Infiniti (which was an FX 35) was the first five passenger vehicle I had ever ridden in that was actually comfortable for all 5 of the passengers. The design and feel of the seats was only to be believed when ridden in. Infiniti has a distinctive luxury look. Whether one year old or ten years old they are a car that will make people turn and look.

Why wont Infiniti stand behind theyre product? I have a 2003 G35 with 70,000 miles and it is now having the same electrical problems that everyone else who owns the 2003 is having; radio dead, battery drained, AC stuck on, fan goes full blast then low. I dont understand why Infiniti wont help. This will be an expensive fix. I loved the car. I will never buy another and I will tell everyone I know not to buy Infiniti. Service needs to stand behind this product. You guys are wrong!

Michelle at Consumer Affairs is the most ineffective, rude person I have ever dealt with in a customer service position. Infiniti made many mistakes in the sale of my vehicle which ended up causing damage to the vehicle and they have yet to repair the damage and be responsible for the added expenses to me. I will definitely never be buying another Infiniti. A car is only as good as the company that makes it. It was a very disappointing experience!

I bought a 2003 G35 Sedan in 2012 from Beshoff Infiniti in San Jose. The sales guys were cool from the first meet. However I test drove the car and everything appeared to be fine, radio came on but I couldnt try the disc player being I didnt bring a CD to the dealer. However, after my happy purchase of my new affordable luxury ride, when I got home I wanted to listen to my cd in my new car. I slid the cd in only for it not to be able to go in the dash said it was a error. I instantly called back up to the dealer but of course they were closed. I got in touch with Rick at the dealership and told him that my radio wasnt working when I left and he advised I bring it back up there. I brought the car back the next day didnt even own it for a whole 24 hours yet. They took it to the service area in which they had me sit in a room to tell me my circuit board is going out and it was recalled but I would have to pay for it well over $1200 to fix a radio that was supposed to work when I bought it. I told them that I just drove off with the car and its no way I should have to pay for it. I asked to speak with Rick in which they said he wasnt there and neither was anyone else I bought the car from. So I never got the radio replaced. Now its 2014, I have no radio and I refuse to pay for something that should have been fixed due to manufacturing problems Infiniti is already aware of. You would think they would slash prices being they know the cars are worthless junk. However they hike them up and never mention any possible problems.. I was driving on the freeway Saturday doing about 70 miles per hour and my car lost all power with no warning. The driver behind me veered and hit another vehicle. I totally freaked me out, I could have been killed. I find out the sensors that was recalled, can make this happen and that Infiniti knew of this. I called Consumer Affairs in which they stated my car had 4 recalls and one was the sensors in which was already repaired once. I explained that its happened again and I almost died in which the response was well its nothing we can do and I would have to pay. WITH ALL OF THIS, I AM DONE WITH INFINITI. I DONT EVEN WANT THE CAR ANYMORE.. I HATE I STILL HAVE PAYMENTS. IT SHOULD DEFINITELY BE A LAW AGAINST THIS DEATH TRAP..

I noticed a few bubbles on my dashboard about a year or 2 ago but over the last several months, it has gotten worse and worse and is now at the point where there are thousands. I am VERY disappointed that this is happening to a car that I spent a lot of $ on and is supposed to be a luxury car -- my cousin googled it and found there was a warranty on it and Infiniti admitted to using a poor material on their dashboards which was the reason they are all completely falling apart and bubbling up. I called immediately to see how I could go about getting mine fixed and was advised my warranty expired in October of 2015 -- and that a letter was never sent to me, it went to the original owner (I bought it a year used) and there was NOTHING they would do for me. This is the worst customer service I have ever received -- Infiniti should take pride in their vehicles and should own their mistake and pay for all customers who have been affected -- they then asked me which Infiniti dealer I went to for servicing to which I replied I have gone to the one in Norwood but that was 3-4 years ago as we moved to Cape Cod which is 70 miles from the closest one and it wasnt feasible for me to bring my car there every time I needed it serviced. To replace this dashboard, it will cost around $1,500 or more -- I will never purchase another Infiniti again if Infiniti doesnt do the right thing and help out their customers -- inadequate notifications were sent out and were never followed up on, I was never advised anything of this by my local dealer, and now I am being left to pick up the pieces financially. I am disgusted by the poor customer service I have received and the unwillingness to help me as I am not a valuable enough customer since I dont utilize the dealership for my services -- if Infiniti doesnt do the right thing and pay for the dashboard that was destroyed by their poor materials that they used, not because of the fault of its drivers, I dont think I will ever recommend or buy an Infiniti again -- how am I to know that something like this wont happen with my next Infiniti --- If Infiniti wants to put their consumers first, they should be willing to pay for all of them, as it is not only an embarrassment to me when I drive other people in my car and they immediately ask what is wrong with my dashboard, but it is an embarrassment to Infiniti.

We purchased the JX35 when it first came out in 2012. Weve had a few minor issues related to recalls (gas tank fuel pickup tube re-route and fuel gauge re-calibration). We have also had the same problem with the right front passenger airbag switch. This has been recalled several times, and after the last service inspection the re-calibration of the sensor seems to have corrected the problem. Im not having the shuttering problem with the transmission either. Its the original transmission which performs very well. It appears that the cars manufactured shortly after mine had the new XTronic CVT which seems to be a real problem. My experience with Infiniti Consumer Affairs has been very positive. I had a problem with my navigation unit going haywire (constant re-setting) during a cross country trip. Consumer Affairs made arrangements for me to take the car to a Nissan dealership since there wasnt an Infiniti dealership anywhere close to our location. As it turned out, the problem didnt re-occur until we returned home. Our dealership found that there was an issue which called for a firmware update. Im very satisfied with Infiniti and thankfully havent had the negative experiences as seen on this site.

In April 2014 I leased a brand new Infiniti Q 50 for 3 years (39 months). During the lease I maintained and serviced my Infiniti Q 50 exclusively at the Infiniti dealership where I purchased it. At approximately 24,000 miles I replaced all four tires. In June 2017 I turned in my vehicle, One month early and with 35994 miles, 3000 less miles than I could have used. I had the salesman who had sold me the car look at it and he thought it was in very good condition. I had never been in an accident with it or run into anything. I read the excessive wear and use explanation and thoroughly went through the car myself. The only thing I found was road rash on one of the tire rims, and a very small dent (a quarter) on one of the doors. No paint was missing/damaged.Later that week I asked my service personnel to retrieve a copy of the inspection on the car. I received it and waited for my final statement. I was not purchasing another Infiniti or having another lease. I think this is noteworthy. I immediately sent a check for my last months lease payment and the disposition fee and tax totaling $824.19. This statement from the actual inspection state chargeable and non-chargeable items. In the chargeable item column the curb rash $55, Front bumper $80, and right front door no paint needed $88. Totaling $223. Non-chargeable damage included the hood at $116 and the rear bumper $10. They noted all the tires were OK. Total for all damage was $349.When I received my statement from Infiniti their itemized wear and use was $1132 plus 6% tax 67.92 = $1192.92. They are charging me for wear and use on both rear tires which have less than 12,000 miles on them, scratches on the front bumper and the wheel (this charge is the only one thats exactly like the estimate that the third-party inspection gave $55). Theyre even charging me for a manual that I personally checked and was there $15 Ive never even taken it out of the car. All the charges except for the wheel are massively inflated and I feel like Im being taken advantage of because I didnt buy a new car from them or lease another vehicle. I would be willing to pay the $349 from the original inspection which is probably fair. Please help me. Ive called them, spoken to supervisor, emailed them my copy and I never heard back from them. Now its almost time for the money to be due and Ive been messing around with this for two months.

Im having an issue with your service department. I have tried since November to have a refund issue take care of and every time I am promised oh its going to be ok this time. However I have dealt with 3 different service advisors all promising the same yet I am still waiting to see any results. I was overcharged for a service that my pre paid maintenance covered. When I brought it up to the first advisor she basically said it wasnt her job to look it up but I can bring the paperwork in if I can prove it. When I finally got in with the paperwork guess what she no longer worked there. Astonishing. I was then sent to another advisor who promised me he would send this up. Didnt hear anything from him so in may I came into your dealership to find out whats going on and guess what he doesnt work there now either.Now on to my third interaction again let me make some copies and sent this up. Which leads me to today my call to find out whats going on to only be told by your associate there is nothing I can do over the phone let me send it up. I explained at this point that is unacceptable. I need assurances. The service advisor continued to talk over me and showed no empathy to how ridiculous this process has been for me and even decided to tell me there is nothing that he can do for me and hang up on me. I really hope those calls are recorded because this is not how you should treat your customer. Thoroughly disgusted. I bought a G37 IPL edition not because I like to have an 700 to 800 payment. It was because I thoroughly believed in the brand but after this I will never step foot on another Infiniti dealership ever again.

OK, its now been 14 months and still no apps on my 2014 Q50, which were advertised and promised (not as a new feature, but an included feature that was in all of Infinitis literature and sales brochures). I would have made a different decision about leasing this car if Infiniti had said these are apps that may be available someday. I would like my lease cancelled and the car taken back. I will eat all the money that I put down. That is a relatively inexpensive thing for Infiniti to do. If not, I will be starting a class action lawsuit and even if it doesnt go anywhere the publicity and all the social media posts will be much more expensive for Infiniti in the long run. Or I will just go to small claims court. This will be easy for me, but still require Infiniti to spend more in billable hours than it would for you to spend a few thousand taking my lease back. Kevin in WV, how do I email you? I want to join a suit.

While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

Infiniti has a big variety of cars and SUVs so that anyone can find the car or SUV they want. We found a 6-speed that hugged the road with ease. Our black infiniti was beautiful inside and out. It has black tinted windows and black leather inside. It was as powerful as it was gorgeous and if you werent paying attention you would be speeding before you knew it. We liked it just like it was - black on the outside and on the inside, stick shift and heated seats. There was plenty of room for the passenger to sit comfortably or to lay the seat back and take a nap with ease. The only time this was a problem was if someone was sitting behind you.

I had my vehicle in at Coulter Infiniti (AZ) for service for recall work on the timing chain. I had to have it towed back into them several weeks later when the car broke down again. They said it was just a loose battery cable. I knew it wasnt but they insisted that it was. They told me it was all fixed and I could take my long road trip to CA without an issues at all. Of course the car broke down as we got to CA and so I called Coulter Infiniti and they said they couldnt help me. I found Orange Coast Infiniti and they helped a ton. I am 1 month later now and still my car isnt repaired. Orange Coast has been awesome and found out that Coulter installed screws in the last repair on the timing chain and it cause the CAM arm to break and oil to leak out. My QX56 needs an entire new long block due to metal in the engine from this faulty repair. I have been talking with Coulter Infiniti for a month now and they wont back the warranty and insist that I have to have my car towed back to AZ to have the dealer that broke my car fix it. They wont honor service warranty for the repairs at Orange Coast Infiniti. I am a month out of my car, rental bills piling up, $2,000 tear down cost at Orange Coast Infiniti to diagnose the cause of the issue and $26,000 repair bill and NOBODY at Infiniti Corporate helping me or stand behind their warranty with their own dealer!!! I cant afford all of this and an attorney already told me it is a losing battle to go up against a car manufacturer. I would be out thousands of dollars without reimbursement from Infiniti. Infiniti Consumer Affairs is a JOKE. They dont help their customers at all. They just cover up for their crappy dealerships!!! I am so upset and in tears over this. I have no idea where to go or what to do.

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

I love Infiniti vehicles. My last one I30 was fabulous for 286,000 miles so of course I had to get another Infiniti. The Q50 is even better. Great style, durability, and easy handling.

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?

I have a 2007 FX 35. Have overall been pretty happy with the car as I drive a lot for work. Besides chewing up tires at an alarming rate, my dashboard is bubbling up all over the place. I noticed a customer remark about getting this fixed via a class action lawsuit. I have never been informed through Infiniti or any other source. I assume this was an individual lawsuit. My question is do I have any standing to be a part of a class action lawsuit if there was one?

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

My car was stolen. The insurance company sent to Infiniti more than the car was worth and refuses to give any money back, even though I put a large downpayment. Horrible company!! Thieves!! Everyone knows a car depreciates as soon as you drive it off the lot. Do not lease through Infiniti ever.

I recently bought a 2016 QX-70. I previously owned a 2003 FX-45. I was looking forward to having an integral Navigation system. To that end I paid some $160 for an upgrade that took over four hours to load. The system is useless. In the three weeks I have owned it I have had several instances where after putting in an address it says. Sorry no data available. My Garmin Nuvi and Google maps found all of those in a very short time. Infiniti needs to fire whoever does that mapping program and use Garmin or Google. Very disappointing in an expensive vehicle.

I leased an Infinity Q50 Sport model in 2015. Although the Q50 went through brakes every 13,000 miles and had premature tire wear (noted problem with Q50 Sport Model), we enjoyed the vehicle for the most part. If you do not want to pay for multiple brake jobs and a set(s) of tires prematurely, then this vehicle is not for you. At lease end, Infinity Financial Services sent us our final invoice and put the due date EIGHT DAYS from when we received it. Within a 14 day period, they sent us THREE notices for payment and then told us that we were in violation of the lease agreement! Even after paying early each of the 39 months of the lease, they treated us like deadbeats on the last payment because they set the payment due date EIGHT days after we received it.I sent in the payment in a timely manner (before net 30) and then sent a summary to the President of the North America division of Nissan and asked him to forward said complaint to Executives with IFS. If you want to be treated poorly at lease end with a prefect payment history, then Infinity Financial Services is the financial institution for you. We were going to buy an Infinity for our daughters 16th birthday but, after being treated so poorly at lease end, we have decided to buy another brand with a better financial institution attached to their brand.

We got our whole engine changed once and after two years, the engine failed again. The company is asking us to spend more than $10,000 to change the engine again. Aside from that, they cant also do anything. **, they just lost more than one customer. Zero rating from me.

I was told at Infiniti of Cool Springs when purchasing my new Infiniti in July 2011, that if I purchased the maintenance plan it would cover all of the advised maintenance on my vehicle up to 75,000 miles. But I recently found out, not much more than a year later, that it only covers 10 oil changes and tire rotations. One year later, I only have 2 left. I was also told at the day of purchase that I needed to have my vehicle serviced every 3,000 miles, so I have tried to do this. Little did I know that I was quickly diminishing my maintenance plan that really does not cover everything that needs to be serviced anyway. I was also told that if I purchased a tire maintenance agreement that it would cover my tires if they needed to be replaced for so many miles. I was told today that this was never added. Beware of maintenance agreements at this dealership, since I would have been better off to pay for all necessary oil changes and tire rotations. This would have been much cheaper. This is very misleading!

Overall I dislike the way how they handle the repaint to my 2019 QX50. It took few months to have it take to the shop. It took me 4 times going back and forth to have it test or investigate and took many picture to convince them that it is not a rock-chip. After few months they made a conclusion that they will repaint the area that is peeling (Rear & Front) and Im happy about it but if this ever happen to Toyota or Honda dealership they can deal with it within a week or two. Just saying. Also Im disappointed on how they wont include the Apple CarPlay into 2019 model QX50. It is a new model and every car should have this as basic Apple android connection to the car. But Infiniti decided to not include 2019 model for having Apple CarPlay. My first car was a Infiniti and my thoughts about this is if you want your customer to keep be happy and loyal into Infiniti family, a simple update to Apple CarPlay should be ok and implemented into the early version of 2019 QX50. From everything I have experience, I doubt that I will be continuing being a part of Infiniti for my next car purchase or even recommend it. I dont want my friends or my family to have the same experience that I had. PS. Infiniti could at least update the radio system to have an Apple CarPlay let any other new car in the market. Its 2019 model after all. The car looks great btw but if you have this type of issue (Paint & outdated system) I think I would reconsider purchasing a different brand for a better quality of paint and system.

I called Infiniti about a bubbling dashboard on my 2006 Infiniti FX35. I am the original owner on the vehicle and have lived at the same address 25+ years. They told me it was a manufacturing defect and letters were sent out and they are not responsible if I never received it! This vehicle has been garaged the entire time I have owned it and only has 52,000 miles on it. I am very upset that I spent so much money on this vehicle and the dashboard is pretty much ruined due to a manufacturing defect that I was never notified about. I will never buy another Infiniti product and will warn everyone I know about this poor customer service and a supposed luxury brand!!!

This is what we sent Infiniti in Aug. after yet another repair in 2 years. My car is a lemon. Since purchasing it 2 years ago, it has been in to have the brakes looked at & repaired at least 7 times! We first had the dealership that we purchased it from look at them right after we bought it in 2011 & have since had the Infiniti dealership in town work on the brakes 6 times! 10/29/2011, 1/11/2012, 4/17/2012, 5/24/2012, 10/24/2012 & recently. We want OUT of this car! The brakes were not the only problem with this car. We had the dash replaced, the rear end was replaced due to a defect which has to be addressed every 40k miles, the windshield wipers do not last past a year, the cruise control doesnt work, the air conditioning was blowing hot air, the car would lose traction in the rain etc., etc., etc. The list is so long. We just heard back from Infiniti about getting out of this car and into a new one, since the dealership says that these problems are unusual and Infiniti said that they will not do anything about this car because it is out of warranty (It has 70k miles on it). We really anticipated them realizing this car is a lemon and should not be on the road since it is a safety issue having a faulty brake system. This is the worst experience we have ever had with a car and the local dealership (there is only 1 in town) and now Infiniti itself! The car is messing up again (the engine is dragging and the gas mileage has dropped which is usually the sign we get when the brakes are going again) and it was only in to get serviced 2 months ago. Hate that the only option here is a lawsuit!

This sport model has the thinnest tires that go flat constantly. In the first 18 months of my lease, I have had 5 flat tires costing $2,500. - Infiniti will not honor their offer of $1,000. To add a tire protection package to my lease. They are a TOTAL Scam of a company and have lost me and my extended family as Infiniti customers.

I have owned 8 Infiniti models over the years from a 1991 Q45 all the way to a 2011 G37x. I could not be happier with the cars and the way I was treated by the dealership in Barrington, IL. I will never go anywhere else for service work and plan on buying a Q40 or Q50 next year.

I bought my 2003 G35 brand new. I paid a very high price for a luxury car that turned out to be a lemon. I had trouble with the AC unit and radio almost from the very beginning. I was not informed of the recall campaign at all. I took my car in five-seven times during the recall with the same problems on the AC unit and radio, and it was never fixed. I now found out that there was a problem that they were aware of, and they never fixed it even while on warranty. I called Infiniti consumer affairs; they said that my radio was already replaced, and they were not going to do more. I have all my service orders that state the repeated visit, with the same issues. Im not going to let this go. I work too hard and paid a lot of money, for me to have to pay more due to a Nissan manufacturer mistake. If there is a lawyer that would take my case and help with a class action suit, please contact me. I will also begin a search for an attorney to take my case. This will not end until Nissan is stood up to!

Infiniti is an overpriced luxury. They make minimum number of models and they all look very similar. The cars look a lot like traditional Honda or Toyota. I own a sedan and it comfortably seats 4 adults. The interior options are ok, but the styling is boring. The color choices are also very standard. The car has all the high end features but the performance of these features leaves a lot to be desired. The stereo options with Boss are nice and the nav system is offered, but the nav system performance is poor. Also, when using the car for kids, the child latch hooks are very difficult to access.

Infiniti g35 peeling and dashboard cracking! I contacted Infiniti consumer affairs, their twitter, and facebook pages just to get this lousy response: Thank you for taking the time to reach out to us with these additional details. We offer our sincerest apologies for your dashboard frustrations. Our department works in tandem with Consumer Affairs, and we see your recent case was carefully reviewed before a decision was made. Were sorry were unable to be of further assistance. At this time, we advise you continue to work closely with the service department at South Motors Infiniti to resolve your dashboard concerns.BASICALLY, we will not be doing anything about our poor quality manufacturing and do not care that you spent your well earned money on our quality, luxury vehicle. If I would have known Infiniti had these many issues I would have never purchased one! I purchased this 07 g35 in 2011 meaning that the dealer most likely had prior knowledge of these defects and sold me this car under false pretenses! So disappointed in this company!

I have an Infiniti with transmission problems. Visits and calls to the dealer gave no resolutions. I was told this is a manufacturer issue, but they offered no resolution. Now, the car is stuck just outside of warranty, with the same issues, and at my own expense.

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

I have a 2006 FX35. We buy these expensive cars because we expect them to last. I have maintained my car impeccably. I do have 175,000 miles and certainly expect things to wear out. However, when the airbag sensor wears out and starts to blink and the tire pressure sensor remains on, I did not expect it to be $1200 for each to repair!!! The front seal needs to be replaced at another $1200 because of how it is mounted. Come on Infiniti, really? Now I am screwed because I cant even sell the car without fixing the problems. It will cost me 40% of the value of the car to be able to sell it. I dont know if the airbags are safe or not. Maybe I should go back to Toyota or Ford where at least the repairs are reasonable.

The first contact with Infiniti was a refreshing change from other dealers. The actual sale process went well. After that it was a complete disaster. The car was delivered 10 days late and in a shocking condition. The paint work had faults on every panel. This ranged from deep scratches, paint scuffs etc to badly oxidized paint because of the protective!, transport stickers. The car was returned to the dealership and they agreed that it was a mess and should never had been delivered to a customer in that condition. At this point I indicated that it should be returned and replaced with another vehicle. The dealership refused and said it was company policy to try and resolve the issues. They arranged for the car to go to a local body shop to have paint work correction. This was after a detail expert had inspected the car and refused to do anything with it as the condition was so bad. He also advised them not to take it to the body shop as they did not have the skills to rectify the fault and in his experience things would only get worse. All of this was ignored and the dealership sent the car for repair. Back it came and surprise! It was in a worse condition than before. The dealership insists that the car is okay, but now they want it back to have more paint correction done? I have also got an email sent from the Infiniti Center to a paint detailer advising that they have had issues with paint, transport sticker marks, etc and have several unhappy customers. The dealership deny this and claim it’s not the same problem as my car and was an isolated case? Isolated... it mentioned every model in the lineup and several unhappy customers, how is that isolated? The car is now booked in again to go to another detailer chosen by Infiniti. I will report back on that work at a later date. Infiniti are in denial that they have paint issues. Their customer service is a joke and are as bad if not worse than some small back street outfit. They actually believe that by getting the car paint fixed they are doing me some sort of favor with no mention of any form of compensation or apology for the terrible state of the car or the complete lack of customer service?! My advice--do not buy anything from Infiniti. They are not focused on customer service or product quality. All they want is your money. There are better options out there.

I took my car in to Herb Chambers Infiniti Westboro, MA for the airbag recall on Oct 5th 2017. A few days later my airbag light came on. I took my car back to Infiniti and they are saying its not their fault. They will not repair it. I complained to Infiniti consumer affairs and they also said they will not repair it. They said the cost is $2,888. The airbag light was never on until they did the recall work on it and now Infiniti will not repair it.

Had a bubbling dash that was fixed only after my class action lawsuit was filed. I have had brake problems before, which I had to pay for and now have them again. This vehicle is a 2004 FX 45 with 26,000 miles on it. Im not afraid of another lawsuit concerning the braking system.

The air conditioner comes on by itself and you cant shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

DO NOT TRUST INFINITI. Infiniti Leasing will attempt to take money from you in every way possible. After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37. At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc. When I turned the vehicle in I was told everything was good. BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings. I attempted to resolve this with the dealership who said it outside their responsibility. I attempted to resolve this with Infiniti Leasing who said that I needed to work with the dealership. After many months of back and forth and risk to my credit rating - I gave up and just paid. Thank you Infiniti - Merry Christmas to you... I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

Having worked on and been a part of numerous Infiniti car company dealerships over the last 15 yrs, and now finally owning one of their products, its come to my attention that their brand quality is largely compromised. My situation is as follows. Having a late model Infiniti that was bought used, I concluded nothing is perfect and things would need to be fixed. However, I have never owned a vehicle with a melting dashboard. Having fixed numerous dashboards over the years for Infiniti on the FX models in 2009 to 2011, it had occurred to me that there are many other models with the same problem all the way up until 2012. The dash will crack and ultimately degrade to the point where it is unable to be cleaned/touched or even looked it through the window due to high amounts of glare it produces when driving (melting area becomes very shiny) understood the vehicle is out of warranty, but Infiniti has no remedy or cause for concern to fix these problem cars dashboards. I know there are plenty out there too. No wonder Lexus is the company to be.

I have purchased 2 Infiniti Qx56 SUVs brand new. My current 2012 has been in the shop over 10x with the same problem. The dealership explains the problem to me and how this is unique. Each time the cause is something different when they document it and check you out. Now the truck is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. Being stranded and having to be without my own vehicle for days. One time it was in the shop for 21 days, they claimed they were waiting for a part from overseas. I did contact Infiniti corporate office and they refused to do anything. I had bizarre electrical problems with my first Infiniti QX56 as well. I had it in the shop multiple times and no one could ever figure that unique problem out either. I purchased my second one because it was the new body style and it was very spacious. The sales team was very sligh about and claiming it was all revamped and no issues reported. They do have a good looking vehicle but I will never never again buy an Infiniti. For the price ($80,000) you would expect more. They are not trained in customer satisfaction, quality or customers service.

I had water pump leaking and my warranty not cover the engine problem! Be aware of Infiniti dealer in Van Nuys!!!! They denied the repair!!!! SCAM!!!! Don’t even think to go there and be aware of the service department!!!

Infiniti has excellent performance and some of the most sophisticated tech available for production cars. There are several choices for passenger capacity across various models - mid-sized to large sedans, coupes and SUVs. The smallest are the sport coupes with front seat room, but tight rear seating for two all the way up to the very large seven passenger SUVs. There are some models with a wide choice of drive trains featuring, hybrid, natural and turbo aspirated, as well as All-Wheel-Drive. Within a model, such as the Q50, there are choices for a more a sporty look and feel, including more aggressive aero at the nose and tail. There are several tech and appearance options to allow for most tastes and budgets.

I bought a cpo 2015 qx60. After a while the lift gate strut got rusted and broke. INFINITI will not cover under their warranty. And also it costs 750.00 to replace just one side. Never will buy Infiniti again..

I bought a 2007 Infiniti FX 35 and the dashboard started having bubbles all over it due to a manufacturing defect. I was never notified by Infiniti about this defect and a warranty extension issued on it. When I called the dealer I was told that it would be 1500 to replace the dashboard. I called up Consumer Affairs and wrote them a letter explaining the issue. They told me that there is nothing they can do about it and if I dont want to ever buy an Infiniti that is fine by them. Stay away from these cars. Buy Lexus or some other quality luxury car. These cars are cheap and the company does not empower their staff to take care of customers. In these times where every brand wants to offer a differentiated value proposition and experience for its customers, the old-school Infiniti is going in the opposite direction. No wonder they are way behind the other luxury brands.

They look like good vehicles. They are nice in appearance and have very nice lines and are very sleek looking. They are the best looking line of cars that money can buy. They have big cars and small ones - trucks that are luxury and SUVs that are all wheel drive. They are black, white, blue, grey, silver, green, sand, charcoal. You can customize the car as you see fit. It is very accommodating in the options. You can choose to put in it very nice features to have. It is very good. It has enough room to do what needs to be done it the respect of making enough room to have all your friends and dogs and cats and whatever you can put in there.

Ever since I bought an Infiniti G35 2006 Ive had nothing but problems with the POS mainly the transmission, I had it replaced with another tranny and now I have the same problem, I wish someone with the resources and time would sue this company for their malpractice, as well as VW. They have the same issues and know it but neither does anything about it.

Im in the used car business for over 30 years. We sell on average 60 cars a month. I bought this vehicle 6 months ago for my wife for her birthday. She rides in the same car for 2 years or more as I do too. I noticed online that Infiniti has had a big problem with 2012 Infiniti QX56 white and some consumers are getting Infiniti to fix them. We took hers to the dealer last week. They kept it for 3 days. Then they called and said that there was nothing they could do. the vehicle was 1 owner with no accidents when I purchased it for her. Im sure they refused because its not titled in a individuals name.It would be one thing if I had it on my lot to retail. I have a lot of friends call me and ask whats a good vehicle to buy. Through the years I have taken many vehicles to new car dealers cars that I bought to sell that they did customer satisfaction work on. After this Im done suggesting Infiniti automobiles and I will tell them all how I was treated by them. Also there is a class action suit in the works over this which I will be joining against my good judgment. Lawyers always get the money but I want Infiniti to pay.

2015 Infiniti Q40 + ANDROID PHONE??? RUN! This sophisticated brand is actually worse than their Nissan version of the car... 2015 and you cant stream music from anything except Apple devices?!? Ludicrous... Not only that, but performance wise this car sucks. Loud rattling engine when given power, outdated audio and controls screen, horrible defrost... The list could go on and on. Nissan motors corporation should honestly clean house and figure out a new strategy... Flooding the market with your chintzy product- which severely decreases trade in values for owners, paired with outdated features and technology is one way to lose your following... I used to have Infiniti on a higher pedestal... Now when people ask how I like it or that theyve considered buying one, I tell them this piece of garbage is a base Altima... Buy a Lexus, Acura, Toyota or Honda... Pffttt... Buy a freaking Chevy Cruze for a better driver experience. Way to go Infiniti. You suck.

They have a very good selection of vehicles, plenty of stylish, good looking vehicles to choose from, with a variety of colors also. The vehicles have very good upgrade and personalization options as well. You can personalize them to fit you and/or your needs. With the latest in technology options. And they have many vehicles with different passenger capacities to fit anyones needs. Im happy with the passenger capacity of the vehicle I got. Theres plenty of room for all my passengers. Im also very happy with the appearance and features of the vehicle. Its a very stylish, sporty car. The features are good also very up to date with the new technologies out there.

We paid for a wear and tear protection package with our lease at the Fort Lauderdale Infiniti Center. Now they are closed and Infiniti USA wont honor it and wants to charge us twice for that. Buy Toyota. We never had problems with Toyota.

Infiniti offers a lot of room, comfort, design, technology, etc. It is one of the best cars that you can purchase for the price and the type of style that it is for a great vehicle. The Infiniti also has some of the best appearance and features. The technology within the vehicle is very nice and it has a whole lot of buttons. It also has chrome wheels as well as the sporty look on the inside and outside of the vehicle with leather seats. The upgrades on this vehicle is marvelous. It has various upgrades from the rims, radio system, Bluetooth, etc. and many more different features. The passenger capacity is very roomy. It has large cargo trunk and it is very efficient for the seating in the back and the front of the vehicle. It is a good and great product.

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

Approximately 6/6 times my 2002 Infiniti EX35 has cut off on me while on the road. After approximately 15 minutes, Ill try starting it and it will come back on. Twice my grandkids have been in the car. Luckily, no one has run into me. I have taken the car to Infiniti dealership in South Hills repeatedly and they cant find the problem. The last time I took the car to dealership they put in new sensors. However, it has turned off again. I called the dealership, still waiting on a return call from them. Nothing but problems. This is a serious issue. My family and I can be seriously hurt.

Infiniti has so many options to choose from. They are affordable and dependable. The sleek design and high end features make this brand unbeatable. It is top of the line quality and if you dont like any of the base models you can definitely customize it and make it your own. They have tons of features and add-ons to choose from. Also, even if you get a two door you will still have lots of room for that additional person. Not to mention the trunk space. And the SUVs are super roomy and comfortable. You really cant find any other brands quite like Infiniti and I love it. I would recommend this car company to anyone looking.

Ive owned my Infiniti G37 a little over 2 years. I recently noticed that the paint on my front bumper was peeling off. Since I live in No. California and purchased the car in So. California, I took it to our local Infiniti dealership and they indicated that someone had painted over the factory paint. Since I bought the car new and have never had work done to the front bumper, I knew that it wasnt me so it must have been done at the factory or Mission Viejo Infiniti where purchased. I called Mission Viejo Infiniti to discuss this and was told they had no record of anything being done to the bumper - of course they didnt. I then contacted Infiniti Consumer Affairs and after being sent to 3 different reps, a month later an appointment was made for a rep to check out the paint on my car. Surprise - they said it wasnt the factory paint and they would not be doing anything to repair it.Im so angry right now that I just want to sell my car and have nothing more to do with Infiniti, Im going to try and see where else I can get my car serviced because I want nothing more to do with them and dont want to spend my hard earned dollars there. What kind of warranty is it if they wont take care of the problems that arise. This is very poor customer service!

I bought a ‘05 G35 coupe in 2009 as a preown. From the very beginning, I had issues with that car. First, the engine knocked and started to eat oil more. Gas got replaced. Just after that the moon-roof broke. The dealer tried to make me pay $2000 to fix it while the car was still on warranty. Now the air bag light is blinking. Just to get it checked they asked me $300. They tried to change belts that have 30k on then and my clutch that got wet after 30k (supposedly due to the way I drive) just for that another $2000. They are out of their minds. People, please do not buy that **. It’s over-priced and just a garbage. I was in love with Infiniti. Now I hate myself for spending that ton of money on a car that’s ** and has problems with everything (alignment since new, radio, moon-roof, airbag light flashing, clutch not being able to switch gears, loud engine even being replaced). I don’t know what to say. I hate dealers. They are a bunch of legal criminals that will suck 100 times more money then the repair really cost. And service—what’s that? Buy Infiniti, it means no service. I’m getting a ride off that car and I will never come back to that company.

I like a nut not only did I buy one Infinti (QX60) but I bought the second one, a G37. The QX60 a week after I bought the Gas gauge was reading Zero mile with a 1/4 tank of Gas. I got told it was bad gas, then I was told Im driving down hill so that affects it. Then I was told the Infiniti corporate had to assess the SUV. It took them 2 tries and they replaced the entire Gauge system. Then I had issues with the Transmission. Took it countless time and they kept saying that the software needed to be upgraded. After filing a complaint they replaced the Trans and it took over 9 months to get it done. Then I bought a G37 certified. I thought buying a certified would get me a better value and it would be reliable. It started to leak Differential fluid. Was told the Diff overheated and it leaked fluid. Then the Tires got a nail and they refused to fix them, when they said that it was covered under the maintenance. I have to say the SERVICE FROM INFINITI IS POOR AT BEST. IF YOU CALL INFINITI CONSUMER AFFAIR AND GET AMANDA HANG UP and wait the 30 days and get someone else. If you ask for a manager and Tommy. Hang up as he will give you lip service. Buy a Lexus or Acura!!!

So I purchased my CPO EX35 about 3 years ago. It has 55k miles and has always been garage kept. However the dash has started peeling all over. I took it to the dealer and they submitted the request to Infiniti. After a couple days the dealer called me to say Infiniti denied the request.I have owned several cars over the years and have NEVER had one with peeling like this on the dash. So I contacted Infiniti directly. I played phone tag with their rep for a week and then when I finally spoke with her she said they will look into it. They call me back about a week later and basically tell me Im outta luck and they wont do anything about it.I have since been looking for another used vehicle and whenever I came across another EX35 I would make sure to take a look at the dash. The majority of the EXs I saw has the exact same peeling on the dash. This leads me to believe its definitely a manufacturing issue. They have already had similar issues with the dash on the FX which they did do a recall for. I have also seen it on the dash of G37s. I take very good care of my vehicles and keep them in mint condition so Im very disappointed in Infinitis lack of quality control and customer service. Given this issue (and others Ive had) plus the abysmal resale value, this is my first and probably last Infiniti vehicle.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

My cars strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to drivers air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, Too bad, youre on your own. Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

Infiniti has sedans, SUVs, and huge SUVs. The sedans are a bit flashy, I loved the feel of them but they made me feel old! Haha! But I had loved the Infiniti QX4 for a long time before I bought one. I was having a new baby and I wanted a safe form of transportation. My QX4 had all the fun and luxury features I was looking for - heated seats, sun roof, and a nice look to it. I loved it. It was basically a suped up pathfinder, but the colors I just loved. I had a two toned QX4 and leather interior. It lasted me a long time. When I bought the truck it was as is, no immediate personalization. But I had a few things done to it, tinted the windows and changed the interior. My truck was good for a family of four, lots of storage and room. I probably would have liked a third back seat, but then I would lose storage space.

I purchased a brand new 2013 QX56 from Holman Infiniti in Maple Shade, NJ. Within two months, the car started having issues. The car would simply lose all acceleration power and shut down. This happened first time two months after vehicle purchase. I called Infiniti Roadside Assistance and got it towed back to the dealer. Since the car was so new, Infiniti flagged the car and sent out their own engineers to look at it. Decision was made that it was a defective throttle chamber and the part was replaced. Exactly a week after getting the car back, it did the same exact thing. Again, Infiniti Roadside Assistance towed the car back the dealer. This time, both dealer mechanics and Nissan engineers said we have no clue what the problem is, though the error code thrown by the car was the same as last time. So they said they were going to keep the car for a week and drive it around with a data recorder attached to try to reproduce the problem. Of course, the problem could not be reproduced, so they gave me the car back with the data recorder attached in hopes that when it happens again, it would tell them what the issue is.On top of all this, second time car was towed, towing service damaged the vehicle. The whole front end of the car is damaged with a hole in the hood of the car. Initial estimate is over $4K worth of damages. Dealership initiated a damage claim with Infiniti Roadside Assistance. Their claim company sent me a letter requesting more documentation, which I sent to them. I even got a confirmation letter that they have all the info. I never heard from them since. Claim company Infiniti uses Agero, who does not return my phone calls. Finally, I filed a complaint with Infiniti Customer Affairs, got contacted by their rep who said she would take care of this. Guess what, nothing is happening. At one point, Infiniti customer affairs rep said that Agero is saying that they have no record of me ever making a claim. So now, I have a brand new expensive vehicle which is unreliable and damaged with Infiniti not caring at all. Last time I buy Infiniti and would never recommend their vehicles. Keep shooting yourselves in the foot, Infiniti. For a company trying to make a name in the luxury vehicle market, you should be all over your customers trying to help them.

My 2009 Infiniti fx35 always have break problem whenever the weather is really cold. I took it to Infiniti several times, pay a lot of money, but the problem still remain. This problem started 3 months after I bought the SUV. Also, lately when I drive, it sounds like something is beating drum under my car but Infiniti cant find what is wrong with it. I am always regretting spending so much money to buy an SUV that Im not comfortable with.

I love my Infiniti sedan. I bought it used at 85k miles. I have zero problems with it. Just regular maintenance which is reasonable. It rides beautifully. It’s pretty. I would love to get a new one.

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

One of the Infiniti Q50 selling points was the infotainment system called InTouch. It doesnt work in ANY Q50! Infiniti hasnt done anything to build goodwill. The dealerships have no idea either. I want to return the car!

Our 2004 Infinitys dashboard started bubbling 2 months after we purchased used. Started looking online and saw many others were having same complaints. We have contacted Consumer Affairs by phone email many times. Rude, not our problem attitude, too bad. They know its their fault and it shouldnt have happened. Loved my car, hate my dash! 2 hour deposition in St. Louis for lawsuit in May 2014. Hope they are finally held accountable for defect.

Temperature control unit - A/C turns itself on at highest speed and becomes stuck. I can feel the effect/pull that this has on the engine. Also, audio unit screen goes blank while playing and cannot be adjusted or shutoff until engine is turned off. Both units, inoperable. Problem sometimes ceases and sometimes persists with engine re-start. [Im also concerned with the safety hazard of the drain of power (on battery/alternator) if both units are involuntarily running full power, if not able to pull over and shut off car. The car has now stalled once while at a traffic light, following the onset of this problem.]I took the vehicle to my mechanic and was informed of a voluntary recall and presented with the paperwork. Campaign ID#: P3104 - Voluntary Service Campaign Audio Finisher Circuit Board. Applied Vehicle: 2003 G35 Sedan (V35). Dealer Responsibility. After numerous times being told (via phone call) that there was no recall, I informed the dealer (Warranty Manager) that I was looking at (and citing from) the voluntary recall paperwork. After spending much time on hold, the Warranty Manager confirmed the recall. I was ultimately informed that my vehicle did not fall within the VIN #s for the first 23,600 vehicles built. Therefore, my vehicle did not qualify for repair under the recall. I was told that there was nothing I could do under the parameters of this recall. I asked for a quote for the repair. Estimated: $700 parts and labor. When I asked if there was anything else I could do, I was suggested to file a complaint with Consumer Affairs. So here I am.

I purchased my 2014 QX60 after thoroughly researching all mid sizes luxury SUVs. I have always driven a Toyota so this was my first experience owning an Infiniti. The car worked beautifully for 18 months. THEN... Car starting having start up issues on July 2015. Several times a week it would take 3-4 tries to start the vehicle. I presumed it was the battery. At that time the dealership jump started my battery which they said was still good and told me to drive my car more often. Lol! Then several weeks later problem with starting the car returns. I hold off on bringing the car in until September when the car does not start one morning. Infiniti road service jumps my car and the dealership agrees to replace my battery. Three days later my car stalls twice while driving the car in reverse and the power steering fails while vehicle is in drive. Took the car in the next morning (Monday) and they checked it and said everything seemed fine. :(LUCKILY while pulling the car back from the service garage the car stalls for the service technician. At that point I was given a loaner vehicle. During this visit they noticed that a wire was loose underneath the car. I believe it was the body control module wire that was loose. For this visit they really thought they had the problem solved and return the car to me the following day. Four days later the car stalls again while driving and does not starting on the first try. I returned it to the dealership and got a loaner for the second time. During this time they replaced the hybrid battery as well as the key remote battery and they even replaced the new battery just to make sure all batteries were new at the same time. They kept my car for 2 weeks just to be sure it was fixed.Four days later car takes 3 tries to start so I take it directly to the dealership and got another loaner vehicle. During this visit they have been replacing both the hybrid computer and the body control module computer. They have had my vehicle for 3 weeks. The vehicle is still not working so now they think they will replace the harness! Oh and by the way, while the vehicle was at the dealership for 3 weeks parallel parked in an unofficial parking spot in a lot that is overcrowded. Yesterday a delivery truck backs into my vehicle and now the side bumper needs to be replaced. I have never has this kind of experience with a car in my life. My first Luxury vehicle is my least reliable car ever. I have started the buyback process with Infiniti and I will do my best to warn others to not waste their time or money on these cars.

I bought a 2014 Infiniti QX60 and since I bought the car, I have issues. First within a week of buying the car the headliner was coming out. I took it, they fixed, then a second time for same issue. Now I have transmission problems, it being twice I take it to the dealer, the car only have 12k miles. The dealer keep saying is normal - that the transmission works like that when I shift from reverse to drive, it kicks really bad. I know that is not normal. It didnt do that when I first bought the car. Joe the service manager said that he was going to call me to set up an appointment - is already being more than a week still havent call me. I already call three times and left message for Hans ** who I took my car for a second time. Until now he havent return my call. In total my car is being at the dealer 4 times for problems. I will never get another Infiniti. I dont recommended, I dont even want to keep this car anymore - the worst experience ever. Dont go to Cerritos Infiniti or any Infiniti.

I am currently an owner of a G35, G35 Cpe, and a 2005 FX35. My biggest problem is with the FX. I have had a dashboard that bubbles and car seats that are ripped on the sides (which are now being covered by black duct tape). Now, my driver side seat is squeaking nonstop. Oh, I forgot about the rear view mirror that just fell off one day. I cannot believe the money that was spent on this car and the shape it is in. I hate driving it. If I was in any condition to purchase a new one, I would. I guarantee it would not be an Infiniti. I have never owned a car which seats rip the way they have. My daughters car, the 2003 Cpe, will start to blast cold air and not stop. But I was told a recall was only made on the sedan. Now that is just stupid. They are the same car. You, guys, make no sense. But I do believe when I go to purchase a new car, I will not get much for my FX because of the ripped and squeaked seats, and it will be your fault.

I bought a 2004 Infiniti FX 45 in 2007 for $33,000. I began getting terrible bubbles on black dashboard in approximately 2012. When I notified Infiniti, they referred me to consumer complaints. They reviewed it and determined since I missed deadline for which I did not know existed because I never was informed. They refused to pay anything and kindly told me it would cost $1300 to replace dashboard. I have never been so offended. I was in love with my car and had all intentions of buying another but after that treatment I would never buy another one. How can you pay so much money for car and Infiniti knows its a defect and yet they denied me from getting it replaced.

I purchased my I35 new in 2002 and now have 120,000 miles. It is a great car with no repairs -- maintenance only and my mechanic suggests I can get 100,000 more miles. No rust.

Infiniti is a great car brand that can help you get to point A to point B whether youre going with a family, solo, or cruising. They have added digital touchscreen maps to help you get the fastest and safest route their system cant think of. Also, the modes of driving fast sport or echo to save gas and help the environment and slow if you are driving in the snow. It has luxurious space for kids to relax in or if you want to go fast, enough room for the driver to feel relaxed as well as the passenger. Even space for 1-4 people. My passengers in the front and backseat have their own 2 cup holders, one in the side door and one in the middle. The seats can be adjusted to their most comfortable and safest spot.

I purchased an Infiniti December 1, 2018 from Hanania Infiniti in Orange Park, Florida off of Blanding Road. This experience has not been one that I expected from a luxury vehicle company. Since possessing the car on Dec. 1, 2018 I made three bi-weekly payments to my credit union for my trade (a 2017 Acura ILX that was supposed to be paid off as part of the sale). Unfortunately, as previously stated I continued to make four payments via automatic withdrawal from my credit union on the following dates 1/4/19, 12/21/19, 12/7/19. I received a bill from Infiniti with a due date of January 1. Since my prior vehicles loan was not paid off until January 10, 2019 I do not have the funds to pay a January 1 car note because I can not afford to pay on two vehicles. A new payoff should have been requested if the prior was not paid off in a more timely manner. Interest continued to accrue through my bank on the loan which resulted in me only receiving back $414 although I made 3 payments. I am looking for some type of help with Infiniti lease corporation with late fees and possibly pushing my due date back because of this issue. The next payment will be due February 1 in which I am now in a hardship because of the FULL and a half month payment on my previous vehicle. In addition, this overall experience has not been pleasant. I met with John **, finance manager January 5, he told me the check was already received by my bank and he would send me confirmation of it. I never received a confirmation nor did I hear back from him. Similarly, the day after I left with the vehicle I had questions about the insurance document. It was not explained to me other than to sign so I called him and left messages for him numerous times at the dealership. He did not return my calls so I texted the sales rep Alex, who advised me that insurance is my problem not theirs although I had not explained my question or concern. Not only that but the brand new 2019 vehicle was not showroom ready for me to drive off of the lot. The car had and still has scratches and all sorts of marks on it. I asked for a car wash on the Saturday I met with Mr. ** but it was raining and he suggested to bring it back. My concern is there was no urgency, I would have expected for him to try to right the wrongs by scheduling an appointment for me to have my car washed and for sure sending the confirmation or make a follow up call to let me know that the payment was not sent to my bank yet. I was shocked and appalled. It certainly appears as if Infiniti is only concerned about making a sale then after the sale the customer is obsolete. As I stated, previously, I need help to ensure my credit rating does not get impacted, payment due date adjustments and late fees or something to right these wrongs.

The company resolved 100% and responded to me directly. I dont believe they even knew this was here. Im very pleased with Infiniti Financial Services and have leased with them for 15 yrs. this was a very shocking and guess one off situation. No need to contact them. Thank you.

I bought the Q70 for its features but the exterior is nothing special. The car is very average looking and doesnt inspire the same excitement that a Mustang or Corvette would. The car is usually used just for commutes to work so the five person passenger capacity is more than I need. When I have given rides, passengers were comfortable and had space for themselves.There are so many upgrade features! The heated seats, navigation AND weather, and voice recognition are so amazing to have. Ive become so spoiled by the heated steering wheel, especially on these frosty winter mornings! The radar comes in handy, and the rear camera, and makes parking less worrisome. I have to even say the Boss speakers have converted me into a radio listener. Such a great sound. Like that option for AWD available, anti-lock breaking, and Sirius radio available. Love that there is a hybrid version available that gets get great mileage.

We just bought the Infiniti QX60- It was important that we could access the third row with having car seats installed. Dealer assured you could and it was a huge selling point for this car (even showed us Youtube videos). Turns out, only certain car seats work with this feature and only until the child is 40 pounds (this feature doesnt work with seat belt installation). Dealer lied to us but Infiniti wont do anything as they say its not a defect, even though clearly false advertising. Dealer told us to use a booster seat (for a 2 year old) to solve our problem. Worst car experience ever.

I have leased two vehicles from Infiniti, a G35 and a G37. I had no problem when my lease was up on the G35, because I went right into another lease on the G37. I leased the vehicle for 39 months. At the end of the lease term I opted to return the car to the dealership (March 2014). Several months after I turned in the car I received a bill for $300.00, which they said was for processing the return of my leased vehicle (which by the way was in excellent condition and only had 26K miles on it)... Well, okay, so I paid that. I get home from work yesterday to find a letter from a collection agency. It seems that Infiniti sent me to a collection agency for $59.23 that I owed them for the personal property taxes on the car for January - March 4, when I returned the car. One would think that after having a 6 year relationship with Infiniti - paying my payments in a timely manner and ALL personal property taxes that I had to pay to them, someone would pick up the phone and make a phone call to verify that I had received the bill for the $59.23 in personal property tax that I owe them. But no, they just sent me to collections. I JUST received the actual bill from Infiniti a few days ago. I would like to just say, Thank you Infiniti and I will not ever consider leasing or buying another Infiniti again! I am not sure why after 6 years they would think that I would not pay the $59.23 in personal property tax that I owe. I paid them thousands... crazy!!

I own a 2004 Infiniti G35 with 46K miles on it. The car is not a daily driver and is maintained immaculately. My engine has just suffered a catastrophic failure where a bolt inside the short block backed itself out and caused severe damage to the crank, block itself, sprayers, pistons, etc. The repair is costing me over $6,000 and when I contacted Consumer Affairs, they were not interested in hearing any of my issues and were not ready to stand behind their product. I even mentioned to them that I currently own 2 Infiniti cars, the G35 and a QX4, and that I have even owned a third product in the past. The whole process has left a sour taste in my mouth and a deep hole in my pocketbook. I wasnt expecting Infiniti to cover 100% of the damages, but was hoping to get some compensation.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.