The air conditioner comes on by itself and you cant shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

Why wont Infiniti stand behind theyre product? I have a 2003 G35 with 70,000 miles and it is now having the same electrical problems that everyone else who owns the 2003 is having; radio dead, battery drained, AC stuck on, fan goes full blast then low. I dont understand why Infiniti wont help. This will be an expensive fix. I loved the car. I will never buy another and I will tell everyone I know not to buy Infiniti. Service needs to stand behind this product. You guys are wrong!

I have a 2005 Infiniti FX35 with constant brake problems, a bubbled dashboard and a driver’s seat that just split in 3 different areas. Ive contacted Infiniti’s consumer affairs only to be told that excessive weight on the seat is the reason it split. What?! I weigh 115 pounds - that is not possible. I am in the process of compiling information and examples of other owners who have the same problems. I am writing a letter to my states attorney general and also to the Better Business Bureau. I dont have the finances to keep replacing brakes every 6 months and the $3,000 just for the material to replace my seat.

I bought a brand new 2018 Q50. Within the year I have had several problems with the tires. The tire pressure warning is always coming on. I put air in the tires and a few weeks later the same warning comes back on. This has happened to me several times. A few weeks ago I got a flat tire while driving and had to have my car towed to the Infiniti dealer because much to my surprise my brand new Infiniti did not come with a spare tire! No one told me this when I purchased the car. After spending $415 for a new tire and wheel alignment, I now have another tire with a bulge in it. I asked Infiniti to give me a new tire without charge and was told that they can’t help me and suggested I go to the manufacturer. I informed them that being that they could not help me I would not be a repeat customer and I was told that that was OK with them???

I usually never leave reviews but have been compelled by the terrible service by Infiniti and awful product that I hope to save just one person from what we have had to deal with. We bought our QX60 and shortly after started having problems (shuttering, ceiling fabric coming off, constant rattling from the moon roof and door, plastic in the back was faded and the splashguards painted kept peeling along with other issues). Infinitis basic response from numerous visits to the dealership to fix was basically its your problem to deal with and now that I look at their reviews that seems to be the companys motto. If you want a quality car and service DO NOT buy an Infiniti. I wish I hadnt.

Approximately 6/6 times my 2002 Infiniti EX35 has cut off on me while on the road. After approximately 15 minutes, Ill try starting it and it will come back on. Twice my grandkids have been in the car. Luckily, no one has run into me. I have taken the car to Infiniti dealership in South Hills repeatedly and they cant find the problem. The last time I took the car to dealership they put in new sensors. However, it has turned off again. I called the dealership, still waiting on a return call from them. Nothing but problems. This is a serious issue. My family and I can be seriously hurt.

Infiniti G35x is a great looking car with great performance. Very sporty feel & look to it, too. I wouldnt own anything else. Also, Infiniti has good customer service. Provide a loaner car during service.

About 8 months ago I leased a QX30 because I have friends who love Infiniti so I was excited to give it a try. This car is a DANGEROUS vehicle. We went to the dealership to try and get out of the lease and roll into something else because they asked us to come in and talk after I emailed my disappointment. All they were concerned about was trying to fleece us out of more money, not help us solve the problem. Here are just a few of the issues with this car: motor shuts off when you come to a stop so that when you try and go out to make a turn, it bogs down and delays (I have almost been hit because we live on a busy highway). The visibility is so poor and there are no added mirror insets on the side view mirrors to help with this problem. When you come to a stop the a/c shuts off and when you go it turns back on except blows hot air, auto door locks with key fobs dont work properly, it will not pair well with my iPhone (apparently has compatibility issues), back tailgate does not always unlatch and is heavy. I was told these parts are made by Mercedes with an Infiniti logo...if it were Infiniti I would be ashamed to have my logo on this car. I do truly hope no one is hurt in this car, myself included.Guess my husband and I will have to continue to draw straws to see who has to drive this plastic heap of junk each day until our lease is up. We were given the opportunity to test drive a QX60 and it was so nice and quiet and drove like a luxury car is should. But then they decided to try and really stick it to us because if you are extremely disappointed, they really dont give a darn. Hopefully we can stop anyone else from making the mistake of purchasing this vehicle and after our experience today, they dont get a good review on customer service either.

Infiniti manufactured a faulty dash in the Infiniti fx35, which bubbles and cracks (after your warranty is up). Infiniti knows the material is damaged at my fault to the customer. Yet they will not pay for $2500.00 repairs. Infiniti will not discount the repair. However certain customers have been granted this courtesy. I guess Infiniti appreciate certain customers more than others. I have filed a complaint with them as well. There has to be something that can be done... I will never purchase another Infiniti!!

One of the Infiniti Q50 selling points was the infotainment system called InTouch. It doesnt work in ANY Q50! Infiniti hasnt done anything to build goodwill. The dealerships have no idea either. I want to return the car!

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

3 months ago, my Infiniti SUV was recalled (Air bag recall). Brought it in to the dealership - and now the air control buttons on the dash are falling off. Infiniti refuses to take any responsibility because the age of the vehicle. Parts and labor would be over $700...

2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

According their own contract on July 20, 2011, it was 59 payments of $359.02. I continued to pay due to 6 deferred payments and applied interest for another year as that was all that the finance company would allow. By February 4, 2012 my contract matured and no more money was able to be taken from my checking. By law, the contract state my final payment should be $359.02. I paid 66 months of payment and was told if I didnt pay $2,508.60, they would charge off this account and I will never get this title. I have explained that I’m on Social Security Disability. This company put this on my credit report and has made it impossible for me. By February 17, I was done. I had just received their notice on February 7, 2012. All of this information can be proven. I have all my statements and payment history. Please help me to understand why I am being treated in this manner. Thank you for your consideration on this matter.

This compact SUV handles well, offers relative quiet and comfort, good visibility and fair fuel economy. We like the rear view camera, the leather seating, the moon roof and generous storage space. All wheel drive is great on wet roads. Good audio, bluetooth phone and proximity sensors are a plus in driving and parking. GPS does a neat job. Nice car.

Terrible experience altogether. The Infiniti vehicle I leased didnt impress me at all especially for the money I was paying for it. The customer service was terrible. The hidden fees were added. $500 charges for two minor scratches. Deposition fee that I never agreed to and found out that they were added to my contract only in the end of my lease. So after my 39 months lease was over, Infiniti sent me invoice for another $1000. Their customer service is useless. They dont care about customer satisfaction and brand reputation, they care only about money. I will never ever again purchase or lease Infiniti or Nissan vehicle. Prior to leasing Infiniti I had Acura and what a difference it was. The car, the service, and I didnt have to pay a penny extra after my lease was over. Stay away from these people.

I am so sad the new JX has the face of a growl. I was hoping it had the high rounded eyebrow like my 2004 FX. I really love the new QX but it is too tall for me. I was planning on purchasing the JX when it was released this spring but I really do not like the front of the car. I will not buy a new Infiniti this year. I will have to look at new vendors.

My vehicle is the G37 Coupe which is upgraded to the Q60 coupe which will be my next choice. Other larger models offered by Infiniti and all offer luxury, style and performance are QX60 crossover, Q50, Q70 AWD and more that come with premium packages that can be purchased or leased. Infiniti is awesome and nothing less than wonderful. It is luxurious and premium high performance vehicle with adaptive steering, digital transmission and the latest technology available. It runs smoother than imaginable. It has smooth sleek sexy lines and turns heads.If we are personalizing and building an Infiniti, I will choose the Q60 coupe. It begins with the V6 400 HP engine - digital suspension, direct adaptive steering, LED headlights, alloy wheels, personal technology inside out. Passenger capacity in my choice would be two rows and 4 passengers but remember its a two door coupe. I put the back seat down in the cargo area for my K9 passengers and they have plenty of room and are safe. Infiniti has other larger models with larger passenger capacity.

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

There are exceptional vehicles available through Infiniti. From Sporty sedans to family friendly SUVs, there is going to be a car for everyone at Infiniti. There are also a number of different packages and upgrades available. There will be something for everyone. Whether you are interested in a sport package, cold weather package, family upgrades, you will be able to find what you are looking for. There is also very good customer service throughout the life of the car you purchase. My Infiniti (which was an FX 35) was the first five passenger vehicle I had ever ridden in that was actually comfortable for all 5 of the passengers. The design and feel of the seats was only to be believed when ridden in. Infiniti has a distinctive luxury look. Whether one year old or ten years old they are a car that will make people turn and look.

Infiniti FX35 Dashboard bubbling - I got screwed by Infiniti. My dashboard started bubbling back in 2016 so I contacted Infiniti and told them about the problem only to be told that my car was out of warranty and that they could not do anything about it. But yesterday 10/23/17 I had my car serviced and was told by the dealership that the Bubbling was a recall issue. I was never told by Infiniti that this was a recall or an extended warranty was out for the bubbling issue. Im so disappointed in Infiniti because I never thought that they would leave their customers hanging on a expensive repair and not let us know in writing that this was an issue that they could repair. The fact that I contacted them back in Sept. of 2016 about this issue and their reply indicated that since I no longer had an warranty on the vehicle was why they could not fix it. They never mention that an extended warranty was out to fix this issue or when that extended warranty ended. So Im stuck with this ugly dash in a car that is suppose to be of luxury. Im hurt about the whole thing but at least now I know to never buy another one. Shame on you Infiniti! Look at all the repeat customers you could have had.

I was stranded on the side of the road waiting for a tow for 8 hours without food or water due to Infinitis ignorance and lack of communication. Both myself and my wife missed work. When I started making phone calls to corporate and road side assistance all I received was the famous we are sorry speech. No one ever asked me what we could do to make this right. I have been leasing from Nissan Infiniti for the last 13 years and, this is how I get treated. Nissan Infiniti definitely lost me as a customer when my current lease expires.

Last year I purchased a one owner 2008 G35 with 35k miles on it in Jacksonville Florida. The original owner kept all maintenance up to date and took it to the dealership they purchased it from. I have babied the car, always park in the shade and always use a sun visor. After one month of owning the car, the dash started cracking around the air vents and near the radio. I have also noticed the dash is lifting on some corners around the hood over the instrument cluster. I immediately reached out to the Infiniti dealership it was originally purchased but was told there was no recall or anything they could do unless I wanted to pay out of pocket.I have read in several forums that this has been an issue with the G35s. I also read there was class action lawsuit filed for Florida but owners had to have submitted their claim in 2017. I hoping there is some kind of assistance in this matter. It is very disappointing that a luxury brand, Infiniti would not stand by their product with a known defect.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

Infiniti is by far the worst car to lease. Not only is the seating very uncomfortable but also created more back problems for me. The lumbar system in these vehicles is horrendous. What is even more upsetting, is their website has been down for days now. I cannot see my payoff amount. When I asked to remove the automatic payments option so I can make the last full payment (so I would not be overcharged with autopay) I was neglected and hung up on 4 different times. Customer service is a complete joke. One guy couldnt even get the volume on his headset to work. Do not lease from this company. Its time for Americans to stick with their bread and butter (Ford, Chevy, etc.)!

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

I purchased a QX56 which is their most expensive SUV. The lights started to fog up after it rained or snowed, so I took it to our local Nissan dealer who told me they would not do the warranty work because I did not purchase the vehicle from them. I called Infiniti and asked what my options were. After 3 calls and 54 minutes on the phone, they told me to go to another Infiniti dealer which is a 12-hour drive door to door or pay cash to have the local Nissan/Infiniti dealer do the work and submit the receipts for reimbursement to Infiniti Canada, who then will decide after the work is done whether they will cover the headlights ($1200 each). I should have bought a GM or Ford product!

Infiniti offers Accord, Camry, the c class, e class, Audi A8, the Suburban and Chevy Taho, Audi A7, Escalade, Acura TL, the range rover, and range rover sport, Jaguar f type, Jaguar xj. The 5 series is a top choice also. It presents its own style and is well crafted with distinctive characteristics. Its well polished and its in a class of its own, sporty and confident, everyday and casual. Its modern and tech savvy that it has new features such as bluetooth and rear camera. It has taken a new makeover, its well enough modified and detailed to easily compete with its predecessors. It speaks 2016 and 2017. Everything I want and need in a car is present in this well design ride. It has airbags and climate control seats. It also has mirrors, audio controls, able to control windows open and close flow and door lock.

I have owned an Infiniti 2004 Q45 with 62K miles that has been garaged most of the time. I intended keeping this vehicle as a collectors item. I also own another vehicle, so it has not been my main transport. Unfortunately, the vinyl around the sides of the drive seat has started to tear on its own. On inspection, the quality of the vinyl is very poor. What a disappointment for a car costing 64K. I will never buy another Infiniti product.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

On Sept. 2010, both headlights went out as we were driving home at night. We had to drive over one hour with high beams. As there is no Infinite Dealership close to us and the car was out of warranty, we took the car to a Nissan Dealership that has a Infinite Certified Mechanic. We found that we had to replace the whole bucket system which costs over $4000.00 for the headlights! We had it repaired and now one year and one month later, we had another headlight go out and we are looking at an estimated $1500 more for HEADLIGHTS. We called customer service and was treated unreasonably and with no help. No one should have to put out this kind of money for an Infinite M35 (2006) 70,000 miles. Rosa was the unfriendly so-called customer service agent we dealt with. We have to believe that Infinite has had issues with headlights and others have been burned with this kind of repair costs.

We bought our 2008 G35X new. At 23K miles (mostly highway), we started getting warning lights for VDC off, slip and brakes. It was still under warranty, so I took it to the dealer (Dorschel Infiniti of Rochester) who said they had to charge me for the inspection if they couldnt find anything wrong. After inspecting, they said the only problems were that the rear pads had only 2mm left and the fronts 4mm. They strongly recommended a brake job for $379 per each axle. I was an automotive engineer for 20 years so I questioned this, but was told that 25K miles was normal for rear brakes and 27K miles normal for fronts. Given the long and horrible history weve had with this dealership, I was more than a little skeptical.I contacted Infiniti customer service, who told me that 30K miles was normal brake life and they werent going to do anything. She also said that she just had a similar complaint, so she recently checked into it. When I told them that they were about to lose a customer, the rep asked if there was anything they could do to keep us. When I said, Yes, replace my brakes, she said they wouldnt because brakes are wear items and arent covered by warranty at all.

I went in to purchase a car and signed finance agreement on 1/24 though a First Investors out of Sacramento, CA. I was to pay about $340 a month for 66 months on a 2010 Kia Optima with a purchase price of $14,995.00. Interest rate was well of 17%. As I understood it that night, I was fully financed and ready to set up payments. I received a call from another finance company (Summert?) maybe 3 days later saying that they are working with Infiniti to get me finance and wanted to ask me a few questions. I told them that this must be a mistake because Ive already signed an agreement and have been approved for finance. I promptly called the dealership to find out what was going on. Well to sum it all up, financing fell through within 4 days. I offered to return the car in exchange for a refund of my $3,000.00 down payment on car. They insisted that they will get financing for the car. I went in 3 other occasions to return the car since financing was not happening. On February 22, 2012, due to the tag expiring, they offered the car again and they wanted to give me a loaner agreement instead for no cost. I returned the car the next day. They only refunded me the amount that was paid on a debit card, which was $1500.00. Based on the small print on the finance agreement, it says if contract is terminated by any event, the customer shall be obligated to return the vehicle to the dealer within 24 hours of the date of termination and the customer shall be liable to dealer for $1.00 per mile used over and above 25 miles per day average, plus any wear and tear or damage to the vehicle. I purchased the car at 40,900 miles and I returned it to them with 42,342 miles on 02/23/2012. I only received $1500.00 of a refund and should have at least received $2192.00. They were trying to get me to keep the car until they secured financing knowing that they had this small print in an agreement that I didnt have the opportunity to read or see after financing fell through because the contract was no longer valid after it fell through. This wasnt disclosed to me until I had the car for more than 4 days. I feel that I should be entitled to full refund do the fact that they tried to hide and withhold information from me, lender, and my Trustee Jon **. They were dishonest from the beginning to me and the lender. I am a low income mother of two going to college full time and cant afford to be out $1,500 and with no way to purchase a car to get around. I feel that they have enabled me in so many ways and now I can lose my job and funding for school if I cant find funds to purchase a reasonably priced vehicle.

BUYER BEWARE!!! The test of a great company is when they have to deal with a customer issue and how they resolve the issue and make the customer a long time loyal customer. Just bought a brand new Infiniti 2014 QX60 in January 2015 with less than 525 miles (the car was delivered with the paint issues) and found manufacturer paint defect issues. And Infiniti Affairs has refused to repurchase or trade out the vehicle and have not accepted responsibility for their paint defects. Infiniti Corp has also ignored the dealer, Infiniti of Dayton, who agreed and provided documentation to the BBB that there are manufacturers defects in the paint. Infiniti Corps response is We will cover the costs for repainting half the car....ITS A BRAND NEW CAR...WORST CUSTOMER SATISFACTION OF ANY COMPANY I HAVE DEALT WITH! The dealer is pointing their finger at Infiniti Corp and Infiniti Corp is pointing their finger at Infiniti Corp. Both have responsibility with the issue because Infiniti of Dayton did not discover the issue during the vehicle prep process, which was done poorly. Infiniti of Dayton will not respond to my calls for next steps. I have had to contact the BBB and the Attorney General and hope something get resolves from this... very sad state of both companies. DO NOT BUY AN INFINITI!!! I bought Toyota for the last 10 years with no issues... took care of any issue. DO NOT BUY INFINITI!! THE CUSTOMER IS NOT A CONCERN. BUY LEXUS/TOYOTA!!

Im just simply writing about my defective dashboard. I purchase my 2006 G35 Coupe pre owned a couple years ago. Little over a year ago the dashboard started melting along with cracking. If it was something that wasnt noticeable, I wouldnt really care. However, its a conversation piece that you dont want to talk about because its pretty embarrassing. I keep my car in shaded areas along with having a garage. If I knew of the matter I would have never purchased my 3rd Infiniti. I have always spoken highly of the Infiniti brand until this simple problem that Infiniti wished to close the eyes to. I dont imagine anything to be resolved. I have research other forums in regards to others trying to start action, a class action suit, and gave my contact information in the event that something does come out of it! Going forward, I will surely NOT talk any good about the Brand Infiniti.

We buy this car if we paid for a cheap nice car. Its only good way to travel around the world and pay insurance for this. Otherwise it isnt a overpaying. Its a four seat car with nice comfortable seat of black type of car and it helps seat more people in a car per travel without stress. Appearance of a car just looks pretty normal and pretty depending the bright shine and coolest looking function.

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

I have a BRAND NEW 2014 Infiniti QX80. Black exterior. Two months after I bought it, the paint started chipping/peeling off the roof and hood. Now I have paint peeling off the hood, roof, bumper and fenders. Been told by an auto body expert that the paint is too brittle. Originally, Infiniti was going to repaint it. Now, they say they arent going to do anything. My tough luck. I am an attorney and I have already filed suit in West Virginia. However, I would love to make this a class action lawsuit against Nissan North America as their product and customer service is terrible. I have seen a lot of people on the internet with paint issues. To that end, if anybody is interested in joining a class action lawsuit against Infiniti, please email me.

I own a 2014 Infiniti Q50 and have been having persistence and regular issues with its two dashboard interface screens. I have the Infiniti warranty and have taken the car for repair multiple times, contacted the Infiniti Consumer Affairs and tried to come to some sort of resolution or a buy back offer, but have been unsuccessful. I have been a long time loyal Infiniti customer since 1994. I currently own two Infiniti cars and have owned 4 infiniti vehicles so far. But now with this lack of resolution of such basic quality problems in a luxury brand, has left me wondering if I should switch brand to one that would support their loyal customers.

Everything has gone wrong with Infiniti. I just had to have a transmission installed and it only has 125K miles. Lots of electrical problems, sun roof broke, and drivers side door wont stay open. I should have bought a Toyota.

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

I purchased a 2016 QX80 from the Infiniti dealership in Manhasset NY in 2016. Roughly 12 months after our purchase we noticed various paint chips that have occurred in random places around the car in places that cannot be explained by wear and tear or debris impact e.g. inside the door jamb in all 4 doors and the back of the trunk. We brought the car top Infiniti and were denied warranty coverage for the paint chips. We since brought the car to several pain places that all immediately recognized the issue of a sloppy or poorly dried paint job. Now almost a year later, there are many more paint chips and many of existing chips have begun to rust. Nissan/Infiniti is denying our claim.

I am the sad owner of a 2003 Infiniti FX35. I have had so many problems with the car and I will never ever even consider buying another Nissan product. My problems consisted of a non-working gas gauge, a CD player that skipped like crazy from the start of my ownership, replaced both front end wheel bearings, replaced the brakes twice and now the final overheating. No one including Infiniti of Orland Park who charged me $700.00 for a new after market radiator can figure out the problem.After a diagnostic, technician from Infiniti of Orland Park, IL; said, I need a radiator. I was told an Infiniti radiator would cost me $1200.00 but they can replace my defective one with an after market radiator for only $750.00. I elected to have them replace the radiator with the after market one. After their Technician replaced the (defective?) radiator with the new after market radiator, I received a call from their service writer and he said that the car was still overheating and blowing out cold air.I was told by Infiniti of Orland Park Pros that it would take at least 5 hours of additional labor to figure out the problem. In other words, the attitude was come in and pay us $750.00 for nothing and get your FX35 Infiniti out of here. He also suggested the cars life was over due to the 130,000 miles I had on it.In the mean time I have been driving my beater (183,000 Mile) Ford Expedition that I was forced to buy so that I had a car while 3 auto shops are trying to figure out whats wrong with my very expensive FX35 with the 130,000 miles on it. I am a Sales Trainer for a major Mattress Company and travel throughout the USA educating large groups of Sales Associates. There is not one class that I do not tell this story to. I am and will warn everyone I ever speak to about Infiniti and tell them to never buy or even suggest one to their worst enemy.

I have always loved Infiniti. Last year I was able to purchase my first one. 2017 Q50 AWD from Dreyer & Reinbold Infiniti. The twin turbo V6 is an amazing motor. I saw that it recently won the prestigious Wards Automotive top 10 engine in the world! I believe it. It has great acceleration, especially in sport mode. This thing takes off like a rocket. It even handles incredible in the turns too. This is also my first experience in an AWD car and I wont be getting anything else. For the money Infiniti is by far the best dollar for dollar value for any luxury brand. I would recommend checking them out!

Love to drive it loaded. These cars are slick with all the bells and whistles, power doors, sunroof, heated seats and leather interior. Great vehicle line up. Cant go wrong. They have multiple upgrade like special rims, tires, accessories, OnStar satellite and tinted windows but most of the line up has it all. Theyre very roomy and have legroom to stretch and a lot of elbow room and storage capacity and big trunks. Very good car or van truck. You just gotta go with what your family needs. Whatever your style its here. Hard to decide what vehicle to choose. Fast cars, family cars. Even had multiple colors. You name it Infinitis got it covered.

I noticed a few bubbles on my dashboard about a year or 2 ago but over the last several months, it has gotten worse and worse and is now at the point where there are thousands. I am VERY disappointed that this is happening to a car that I spent a lot of $ on and is supposed to be a luxury car -- my cousin googled it and found there was a warranty on it and Infiniti admitted to using a poor material on their dashboards which was the reason they are all completely falling apart and bubbling up. I called immediately to see how I could go about getting mine fixed and was advised my warranty expired in October of 2015 -- and that a letter was never sent to me, it went to the original owner (I bought it a year used) and there was NOTHING they would do for me. This is the worst customer service I have ever received -- Infiniti should take pride in their vehicles and should own their mistake and pay for all customers who have been affected -- they then asked me which Infiniti dealer I went to for servicing to which I replied I have gone to the one in Norwood but that was 3-4 years ago as we moved to Cape Cod which is 70 miles from the closest one and it wasnt feasible for me to bring my car there every time I needed it serviced. To replace this dashboard, it will cost around $1,500 or more -- I will never purchase another Infiniti again if Infiniti doesnt do the right thing and help out their customers -- inadequate notifications were sent out and were never followed up on, I was never advised anything of this by my local dealer, and now I am being left to pick up the pieces financially. I am disgusted by the poor customer service I have received and the unwillingness to help me as I am not a valuable enough customer since I dont utilize the dealership for my services -- if Infiniti doesnt do the right thing and pay for the dashboard that was destroyed by their poor materials that they used, not because of the fault of its drivers, I dont think I will ever recommend or buy an Infiniti again -- how am I to know that something like this wont happen with my next Infiniti --- If Infiniti wants to put their consumers first, they should be willing to pay for all of them, as it is not only an embarrassment to me when I drive other people in my car and they immediately ask what is wrong with my dashboard, but it is an embarrassment to Infiniti.

Infiniti FX35 2012 - Fantastic car, good stability and handling in inclement weather and windy conditions. The controls on the steering wheel are also easy to use. The cameras are helpful in tight spaces as well. The built-in map program works fairly well but you need to pay to update it annually. The car can go almost 500 miles on a single tank of gas for a road trip. The car is a mid-size SUV that handles a lot of items in the cargo area. It is easy to pack different types of items. The car travels well for tall individuals 64 or so in the front sears. The Bose sound system is fabulous too. However, the car does not have intuitive windshield wipers. The exterior mirrors are not heated and they freeze over when it is sleeting. The little gadget box where the lighter is has no purpose as well.

Within a year from buying my Infiniti FX35 from an Infiniti dealership, the fuel gauge began to erroneously display the gas level of my fuel tank. The issue presented itself with fluctuating readings, showing 1/2 tank, then rising up to 3/4, and then decreasing to nearly empty, no matter the amount of gas in the tank. My only defense to this game of Empty Tank Russian Roulette, and the severe headaches/anxiety/burden it presented/posed was to reset my odometer at every full tank, and refuel when the distance traveled totaled close to 340 miles. Currently, regardless of the volume of actual gas in my tank, my gauge reader floats near the E, with the corresponding red light illuminated to add insult to injury. I would randomly check on recall sites to see if this issue has been reported by others, and Ive seen the issue arise in later models and in other model types. The last straw, prompting this post, was my stranded wife and child, where our strategy to guess the fuel level failed us, highlighting the million dollar question: Why do I need to have a strategy to guess the fuel level for a luxury vehicle, with the safety of my family at stake?

I bought a cpo 2015 qx60. After a while the lift gate strut got rusted and broke. INFINITI will not cover under their warranty. And also it costs 750.00 to replace just one side. Never will buy Infiniti again..

Infiniti offers a lot of room, comfort, design, technology, etc. It is one of the best cars that you can purchase for the price and the type of style that it is for a great vehicle. The Infiniti also has some of the best appearance and features. The technology within the vehicle is very nice and it has a whole lot of buttons. It also has chrome wheels as well as the sporty look on the inside and outside of the vehicle with leather seats. The upgrades on this vehicle is marvelous. It has various upgrades from the rims, radio system, Bluetooth, etc. and many more different features. The passenger capacity is very roomy. It has large cargo trunk and it is very efficient for the seating in the back and the front of the vehicle. It is a good and great product.

I have a 2005 G35 Sedan and I wouldnt drive another Infiniti if they gave it to me. The CD stopped working years ago, Ive replaced brakes a thousand times, it drinks oil like water, and worst of all, the interior must be made from the worst of all leather look-alikes. The passenger door panel is pulling away and the arm rest, and sides of front seats have all split. I weigh about 106lbs so its definitely not due to heavy pressure points. Its ridiculous and everyone else I know that has one has the same issues. They are good looking cars but the quality sucks.

For the second time in over a year I have experienced the same issue with my 2010 G37S sedan. The steering wheel locks and the vehicle wont start. Lights work, most of the common electrical stuff work, except for the windows that wont go up or down. It seems to have something related with me not starting the car for more than a week in both occasions, I have been away on work trips for over a week. The first time the car was under warranty Infiniti claimed that it was a dead battery which I am pretty confident it wasnt because I had the battery checked just before that car was taken to the dealer. Now this past Monday I got back from a work trip to encounter the same problem, only thing is that my warranty had expired a month ago. This time I call roadside assistance, they try the most common things to see if the car would start. No response at all. Steering wheels still lock, they take it to the dealer. I contact Infiniti consumer affairs to let them know to express my anger and how disgusted I am with this issue. They gave me a case # and told me that they were going to try and help me out. After a whole week my car is still at the dealer and the service crew still has no idea whats wrong with my car.

I am currently leasing 2014 QX60. Overall very happy with the car, however certain things make me worry. At about 150 miles (ONE-HUNDRED and FIFTY)... I had to replace my transmission. Not repair or adjust: completely replace it. At about 2900 miles I have noticed issue with fuel-gauge: both computer estimated one, and the arrow one. Computer estimate keeps jumping up and down, and the arrow one is stuck at quarter tank most of the time, randomly moving up and down. I truthfully never know how much gas I have. Auto lights....they are always on, even when it is day time and sun is bright and shining. One of the welds in the trunk is a bit too big, so when trunk opens up it makes a squeaky noise (annoying). Now, I am leasing it, so if tomorrow all 4 wheels falls off... I dont really care... just putting it out there to inform others.

They look like good vehicles. They are nice in appearance and have very nice lines and are very sleek looking. They are the best looking line of cars that money can buy. They have big cars and small ones - trucks that are luxury and SUVs that are all wheel drive. They are black, white, blue, grey, silver, green, sand, charcoal. You can customize the car as you see fit. It is very accommodating in the options. You can choose to put in it very nice features to have. It is very good. It has enough room to do what needs to be done it the respect of making enough room to have all your friends and dogs and cats and whatever you can put in there.

OK, its now been 14 months and still no apps on my 2014 Q50, which were advertised and promised (not as a new feature, but an included feature that was in all of Infinitis literature and sales brochures). I would have made a different decision about leasing this car if Infiniti had said these are apps that may be available someday. I would like my lease cancelled and the car taken back. I will eat all the money that I put down. That is a relatively inexpensive thing for Infiniti to do. If not, I will be starting a class action lawsuit and even if it doesnt go anywhere the publicity and all the social media posts will be much more expensive for Infiniti in the long run. Or I will just go to small claims court. This will be easy for me, but still require Infiniti to spend more in billable hours than it would for you to spend a few thousand taking my lease back. Kevin in WV, how do I email you? I want to join a suit.

I bought a JX35 in September 2013. I had 5000 miles on it when the transmission began to shutter and shake between 15-20 mph. We took it back to the dealership twice before they agreed to replace the transmission. Then it started making a jarring motion while driving at any speed. It feels like it wants to stop while driving 60 mph. We have taken back to infinifi and were told it is now the new transmission. We also had to have the AC motor blower repaired. I have owned the JX35 for 9 months now and I do not feel safe to drive my family around in this vehicle. I was told the tech would have to call Infiniti on how to handle the transmission this time around. I have made a complaint with Infiniti Consumer Affairs but have not received a response yet. I paid a pretty penny for a car that is not safe to drive. I also had to bring it in for an airbag sensor recall in the passenger side seat.

Hi, angry and disappointed Infiniti customer here. I purchased my 2004 Infiniti Fx35 back in 2011. I was very happy with my vehicle until I came back from boot camp. U.S Marines and noticed that my dashboard was bubbling up all over. It look ugly. I feel embarrassed to give people rides. I dont like this car anymore. I did some research about this, and found out that I was not alone. There are hundreds of Infiniti customers who are on the same boat as I am. Most of them took advantage of the extended warranty, which I did not know anything about, did not receive a letter, was not notified until it was already too late.I called my dealership where I bought the vehicle, and they simply said I needed to pay a little over $1,000 to have it replaced. Thats ridiculous! And a little crazy. Like I mentioned above, I am not a happy customer. Called the Infiniti customer affairs number, and they were not willing to help with this matter issue. Case closed. Im screwed.

Infiniti has issues with the transmission on the QX series vehicles. At 14,000 miles my new Infiniti QX60 had to have the transmission replaced. 4 months later and 7,000 miles, the new transmission need to have the valve body replaced. This should not occur on a new car nor new parts... I have requested that Infiniti buy my car back. This car is unsafe.

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

My 2010 Infiniti G37 suddenly developed severe cracking of the dashboard as well as stickiness. As the original owner, my car has only 44,000 miles and has been meticulously cared for and garage kept. Upon researching my problem, I discovered that this is a widespread issue well known to Nissan/Infiniti in the past. Despite offering replacements and extended warranties for previous years, they continue to sell the same part that suddenly deteriorates at about 50,000 miles, lasting just long enough to be out of warranty.I have complained to Infinitis corporate office and BBB, but since it is out of warranty and not enough people are reporting this problem in my year vehicle as of yet, they will not help with the replacement of my dashboard which they estimated would cost $2,300 to $2,400. They claim that they are committed to providing the highest levels of product quality and customer satisfaction. This is clearly not the case. I will never buy another Infiniti. I hope that others will also come forward to report this problem.

We have had so many problems with our 2013 JX35 and are so disappointed in the quality of this car. It started with airbag problems and being told by the service department that it was operating normally. We took pictures and videos of the way it was operating and still we were told it was working as it was designed to. Finally looked up recalls myself and found where a recall had indeed been issued. I called our service advisor and he was totally unaware of this. Sad that a customer has to bring such an important matter to the people we trust with servicing our cars. When Infiniti of Gwinnett obtained the new part, it was installed but we continued to experience the same problem. We took the car in again and they said they had made an adjustment and we should have no more issues with it. Nope, problem was still there. Again we took videos and pictures for them. We were informed that everything had been checked and it was working as it should. Frustrated, we bypassed the dealership and reported it directly to Infiniti. Infiniti did send a company engineer to look at it. When I met him at the dealership, he immediately started lecturing me as to the dangers of airbag deployment, how it was the last resort in a collision, etc. He even showed me a 5-minute video describing the danger. I again stated that I knew the airbag wasnt operating correctly because it would go on and off intermittently. He said it could be from the way we were sitting in the seat. Sounded a little ridiculous to me, as if they were just trying to make a different argument every time they were challenged. I said I would not drive the car unless it was fixed. He did some calibrations and we have had no problems since. Other issues with the car includes leak above drivers door (tube running down from sunroof was not connected at the factory). Rubber on passenger side roof line came out (also done improperly at the factory), entire piece of the side where it was coming out had to be replaced and repainted. Have a continuous rattle coming from around the sunroof. We have had it in the shop no less than five times and is currently there again. We are being told that the magnets between the cross bars and the sunroof are too small and they are going to have to replace them. This last time a representative came and rode with me so they could verify the rattle. It was noted by her and taken to the dealership. They called three days later and said it had been fixed. She was on her way to drop it off when she heard the rattle so she turned around and took it back. Currently, I have not had my car for over a week. Also while they were trying to locate the problem, they found a loose bolt in the console (again something not done properly at the factory). It speaks to the amount of time that my car has been in the shop when they are coming to me to pick up the car for repairs. This last time they brought me the QX60 as a loaner car. I noticed immediately that the transmission is much smoother on it. My JX acts like it is always searching for the right gear the tach revs up and drops quickly and revs again. I talked to them about the significant difference and the mantra was Its operating as it should. They stated maybe the CVT may have been tweaked some on the newer cars. Its very obvious to me that this car is a lemon. Dealer said they could do nothing for us as far as replacement. The General Sales Manager said they could possibly give us the trade in value and sell us a vehicle (if the salesman agreed) at dealer cost. He stated that was as much as they could do so therefore, I am going to file paperwork under the Georgia Lemon Law. Bottom line, I strongly suggest that the Infiniti JX35 not be purchased. It is also worth noting that they have replaced the JX35 (after only one year) with the QX60. Rebranding maybe? Could it be due to problems with the JX35? Just very odd, dont you agree?

This is what we sent Infiniti in Aug. after yet another repair in 2 years. My car is a lemon. Since purchasing it 2 years ago, it has been in to have the brakes looked at & repaired at least 7 times! We first had the dealership that we purchased it from look at them right after we bought it in 2011 & have since had the Infiniti dealership in town work on the brakes 6 times! 10/29/2011, 1/11/2012, 4/17/2012, 5/24/2012, 10/24/2012 & recently. We want OUT of this car! The brakes were not the only problem with this car. We had the dash replaced, the rear end was replaced due to a defect which has to be addressed every 40k miles, the windshield wipers do not last past a year, the cruise control doesnt work, the air conditioning was blowing hot air, the car would lose traction in the rain etc., etc., etc. The list is so long. We just heard back from Infiniti about getting out of this car and into a new one, since the dealership says that these problems are unusual and Infiniti said that they will not do anything about this car because it is out of warranty (It has 70k miles on it). We really anticipated them realizing this car is a lemon and should not be on the road since it is a safety issue having a faulty brake system. This is the worst experience we have ever had with a car and the local dealership (there is only 1 in town) and now Infiniti itself! The car is messing up again (the engine is dragging and the gas mileage has dropped which is usually the sign we get when the brakes are going again) and it was only in to get serviced 2 months ago. Hate that the only option here is a lawsuit!

Unhappy Customer here. I purchased a 2006 Infiniti FX35 back in Jan of 2011. Everything was all good until the dashboard started to bubble up and began melting on me. After about a year of this disgusting dashboard, I go to park my car at a restaurant, right next to another Infiniti fx35 and their car had the SAME EXACT ISSUE. After consulting with its owner, I immediately thought this had to be a widespread issue. So I began searching online to find what is the cause of this and to see if it is covered under Infinitis warranty. Turns out it was. It was the weekend...I waited until the following Monday to call. That Monday I called Infiniti Consumer affairs. They denied my repair request because it was out of warranty. But here is the kicker, it was only 3 days past its warranty date and it was still denied!This is not fair. I was never given notice about the wide spread of defective melting & bubbly dashboards. Nor was I ever notified that it was covered under warranty. This is also a safety concern because when I drive it gives off a glare, which makes it hard to see on the road. When I called for an estimate to see how much it would cost, I was told $1600 to repair. For an Infiniti manufacture defect.Why am I responsible for repair cost when it is only a few days past the warranty expiration date? I have signed up for recall notifications from Infiniti when I first purchased the car. Why was I never notified that I could get the dashboard repaired? This is unfair, and it is un-American. I want justice, not just for me but also for every FX owner out there that is rolling around with a bubbly & melting dashboard!

2010 Infiniti G37x - The transmission was destroyed by the transmission radiator when it allowed coolant to flow into the transmission, flushing transmission fluid. (1) Sudden thump suggested an unseen road hazard. (2) After 2 hrs garaged and 2 miles: trans would slam into gear, surge forward 3 secs after full stop; shifting began clunking; trans would slip into N and engine rev; finally at ~30 miles engine light lit, and only 1st gear worked. Repair costs = estimated value of vehicle. Separate Review to be submitted on Jim Coleman Infiniti (Rockville, MD) and Infiniti USA.

My wife and I have a 2015 Q60 S Limited edition. It was broken into two days ago by someone popping the cover on the key entry and jamming a screw driver into the lock causing the windows to roll down giving them easy access to the car and contents and causing damage to the door and lock. After doing an internet search I found that this is a known issue with Infinitys dating back to 2008 and therefore making the cars a target. I would like to have Infinity fix this issue with our car and others so that the windows will not just roll down when a screw driver is jammed into the key entry. Possible solutions: Disable the roll down feature, remove key cylinder or other. At this time they will do nothing and the dealership will not comment on the known issue. They referred me to Infinity consumer affairs that offered nothing.

The styling is terrific. It is comfortable to ride & to be a passenger in. And it is safe! If I lend the car to relatives, they are comfortable in it & they feel it is a safe drive. Frankly, if I finally wear this car down (and it doesnt seem likely in the near future), I am getting another Infiniti.

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

The Infiniti Q70 and Q70L are a line of mid-size luxury (executive) cars from Renault–Nissan–Mitsubishi Alliance luxury division Infiniti. Its essentially an update to the Infiniti M series with minor cosmetic changes. This car is very good usable for me. I like the design of this car very much. It is flexible and very elegance. Price of this car was in my budget as well. This car is good at handling and nice throaty v-8. It has sensual exterior too. Getting in and getting out is very easy. Car has class and convenient instrumentation. Great Bluetooth and nav. Very comfortable and great styling too. It looks like one of a kind and its very reliable car. However, its hybrid lacks finesse and gas mileage could be better. The 2017 Infiniti Q70 is a viable alternative to American and German cars of the same ilk, but lacks their personalities.

Gas tank cannot be fixed and does not keep track of the gas in the tank! Ran out of gas while driving. Infiniti does not think its a safety issue nor can they fix the car after 3 attempts and several more after that. Battery went dead after 8 months. Key could not be recognized after several remote batteries were replaced, OnStar button needed to be replaced. Kept calling the service automatically. Electric window button stopped working with window down. Door panel needed to be replaced. Need I say more?

I have been looking to buy a new luxury sedan and was considering a Infiniti Q70 Hybrid, only because the MPG of the non-hybrid for Infiniti is terrible. I actually like the Q70L because of the legroom in the rear, but the Hybrid was not available in it. However, any dealer Ive visited says that they have never seen the Q70 Hybrid and doubt that it is available. When I go to Infiniti website and do a Build and Price, I can build it, yet the quote goes to my local dealers (not so local... 2 hour drive) and they tell me not available. I try to contact Infiniti Consumer Affairs to find out whats going on and they put me back to sales of the dealers Ive already talked to... that know just as little as I do. I guess that is my hint... That it is probably a mistake to be looking at this vehicle in the first place. I get quick and satisfactory replies back from other manufacturers where I have contacted for other issues or questions.

2015 Infiniti Q70 not well executed. Engine and Transmission do not perform with precision as the Q50 or other models do. Its sluggish and non responsive. Has stupid settings for Economy and Sport, which do nothing except either make the car jumpy or more sluggish. The Navigation system is very complex and cannot find Places (aka Points of Interest). E.g. it could not find of my bank locations (Chase) near me, even though there are 5 within a 4 miles radius. The nearest it found was 60 miles away. It could find the ATMs that my has. If you do not have an exact address, its almost impossible to find anything. It is as what in it is a primitive system. My portable GPS thats 10 years old has more accuracy. The answers I get from the dealer are all BS and they try to jawbone with a bunch of lame excuses. So, no satisfaction.

I purchased a 2014 Infiniti q50 in February 2014. It FLOATS/DRIFTS/TRAVELS across lanes BOTH directions even when the steering wheel is level and straight. I notice it more on the freeway however, it does it in the city as well. I took it into the dealership in May to have the issue looked at by the local Infiniti dealership. They say they cant find anything wrong. I took it back to the dealership again in May 2014 (Memorial Day weekend) and wanted a Master Tech to ride with us, he rode with us and saw the issue more than once however, decided that it needed an alignment which is crap (It wouldnt travel in both directions!)!! The car had 3000 miles on it and needed an alignment??? Ok so, they did an minor alignment but, it still drifts/floats and travels across both lanes without any help. I have to constantly actively steer the vehicle to keep it in the lane! My local dealership tells me that they cant find anything mechanically wrong with the vehicle. I was told by the local dealership Manager that they were instructed by NISSAN/INFINITI Corp NOT to work on my vehicle until the Infiniti engineer comes out to drive the vehicle on 6/24 however, based on all of the negative comments about, I doubt that he will help me. Do I hear Class Action?? ? I traded in my 2008 Infiniti G37 Coupe that I had bought used and NEVER had any problems with for this piece of crap! My Intouch Apps have never worked correctly. The backup camera doesnt work until you put the car in reverse 3 times, my dual screens have locked up 5 times and will not correct themselves unless you pull the vehicle over and turn off the car and turn it back on. My Oil & Filter light came on at 3499 miles and the first Oil/Filter change isnt until 5000 miles!! ! I DO NOT FEEL SAFE IN THIS VEHICLE!! I have told the dealership Manager and Consumer Affairs that I DO NOT feel SAFE in this vehicle! I purchased this vehicle because we are having another grandchild which means that her car seat wouldnt fit in the coupe. I WILL NOT ALLOW MY granddaughters or my pregnant daughter in this vehicle!!!

I just bought my 2004 Infiniti G35 with get this, only 4K miles on it. The elder lady who drove it before leased it and never drove it. So I have been super happy with the car. Its sexy, it runs great. It has all the bells and whistles brand new cars have coming out today. So cut to the chase, I walk to my car that is parked in front of my house to hop in and run errands. My neighbor is talking to me but I am in a hurry so I just start up the engine. It revved but didnt turn over. No problem, probably didnt hold it long enough. Nope, keeps revving but no turn over. I am thinking, I have gas in the car whats the problem? Maybe a little air in the line sure give it a little gas and it will start. I am telling the car took a 180 from hell and went from being the easily start right up smooth ride to the rev it up like its a freaking 1960 bug engine and then proceeded to smoke. Yay! So naturally I turn the car off immediately (mind you I just paid my car payment lol) and proceed to figure out how I am going to resolve this issue. I called the dealership and was put on hold for forever then It went to voice mail. Called again and a lady picked up. She seemed nice but ended up being a peon robot worker bee. I told her my situation and she said the next available appoint is August 14th. I said that is in 9 days! Can you make an exception, I have to go to work tomorrow and I would at least need a rental car. No sir, but would you like me to make you the appointment? Yeah, that robotic. So I got the manager on the phone and he gave me a couple farm out mechanics and I got on for the next day at 9 am. It is the night before so I got the tow set up and the rental car situation all worked out. I am going to have them look at everything and I am going to pick my next fuel pump, and have them look at my engine because I can tell me motor mounts are loose and my Transmission likes to jump out of first gear a lot as well. I saw that there was a recall for the fuel pump and called Infiniti affairs. The lady took over 30 minutes to find my car and proceeded to tell me that there is no recall and to talk to the dealer. Then she told me there actually IS an AIRBAG recall. Okay great, so glad I called in otherwise my airbags wouldnt be functioning and they said they didnt tell me because I was not linked to my car. So all of you out there reading this, make sure you called Infiniti affairs 1 (800) 662-6200 and make sure you are attached to your car so you will get the recalls. Most Infinitis have a recall of some sort. I will also get my dashboard looked at as I see there are a lot of complaints about that. I would also note to take your car to get serviced at an actual Infiniti dealer. You cannot trust anyone else. If anyone has any questions comments or any advice that would help me with my 2004 Infiniti G35 feel free to email me at **. Thanks for reading!

I have a 2009 Infiniti G37x AWD, and at this point, I regret buying an Infiniti and will never buy one again. I have had the car 11 months. It had 67k miles on it when I bought it. Now it has about 83k. About two weeks ago, while driving down the interstate, the service engine soon light comes on. The next day I call the dealer and they say bring it in Monday. My catalytic converter has gone out, which will cost $1,500.00 to replace. I pay to have that replaced. I pick the car up on Tuesday, and Thursday the light comes on again. I take it back to the dealer, and within five seconds, the service tech says, Yep, now it’s your other one.” It’s another $1,500.00 to replace. I just got in the car and drove off. After filing a complaint with my local BBB and Infiniti Consumer Affairs, they offer to pay for the other being replaced. But ICA has to send a credit card to me with the amount they agreed to pay before they can replace the part, and they still have to order it. After speaking to Michele today, she then tells me it could take 4 weeks to get this credit card. These cars are cheaply made. I absolutely hate the 7-SPD transmission really. I could have just got an Altima. It basically looks just like it. Note to all, don’t buy these cars. They are no good as I’ve seen in previous statements. Get a Lexus!

Im an FX 35 owner and Im going insane with the way my dashboard is looking! I noticed four months ago my dashboard had two or three bubbles and as the weather got hotter, my dashboard got worst. Im in need of some advice as to what I can do about this situation. I bought my Infiniti FX35 34,332 k four years ago!

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

There are so many varieties. Im a very big fan of this brand and I have been a fan since the first time I laid eyes on this particular model. I would recommend this to anyone looking to buy a great car at a great price. The appearance is the best. Its interior styling is suited for anyone with class and style. The overall smooth touch of this vehicle sticks out from any other model. There are many upgrades from having a sunroof added to having leather seats put in. You can also have a front or rear camera added if needed. The passenger capacity has enough room inside for luggage and passenger. You can even carry a pet if you like. The seats adjust just fine.

I have leased a few Infinities and the car is Definitely not the quality of car it used to be. My last was a Q40. Nice looking cars, but they obviously are putting it together cheaply. Their batteries are from Hunger. My car wasnt even 6 months old when the battery started to go. I had to call AAA to charge me up so I could get home and sometimes I couldnt even go to work in the morning because my battery was dead. I brought car back to dealership and spent hours waiting for them to go over car. They told me they could find nothing wrong but gave me a new battery anyhow. That new battery lasted 2 months. So obviously its a piece of junk. I eventually had to go and buy a battery myself elsewhere To get one that worked. Same thing happened on both cars. So I was paying good money but for a very unreliable car. After my first bad experience I didnt want to get another Infiniti but my salesman insisted that car was a fluke, a lemon and it would never happen again. So like a fool I got another one only to end up with the same heartache again. You expect when you get a new car it should be good for at least the 1st few years, Not Infinity, you are lucky when you get 6 good months. Now my last lease has recently ended and I got a different car, thank God. So to get back at me for not leaving another Infinity they sent me a huge bill over 1000 dollars of trumped up charges.400 to pay for the transport of the car, when the car was brought back to the place I got it at Douglas Infinity. You would think that would be the end of it, but now they are hitting me with over $1000 bill for made up nonsense and threatening to ruin my credit if I dont pay up. The few scratches on my car from normal wear and tear, unlike most companies they are hitting me big and demanding payment in full. This is not someone you want to do business with. No $500 for normal wear and tear allowance. Very rude when I tried to discuss it with them because I felt they were Definitely trying to take advantage of me. They think they have you over a barrel because they will report you to the credit unions.I feel like I am being robbed, and its not a nice feeling. So this is how they take care of loyal customers who went through Hell because of their poor quality car, never gave them grief when I should have. You dont want to do business with people like this. I called my salesman up to see if he could help, but they dont want to know you unless they can RIP you off again. He will call me back he said last week, Im not holding my breath. Im sorry Im not the type of person to complain, but I felt it my duty to warn others. These cars have problems. My daughters boyfriend has one too and hes had a lot of issues with his also and wont be getting another. Hes a lawyer, I guess Ill be calling him for advice. There are several other brands of lovely cars. You dont need this headache.

Infiniti Navigation System 2017 North America Map Version X9 - Horrible customer service, do not buy any map updates for these scam artist. I bought the 2017 update version of the Navigation system fully expecting that the newest section of the Grand Parkway SH-99 around Houston which opened in March and April of 2016 totaling over 38 miles of highway to be included in new update. However, to my huge disappointment after installing the new version on my Infiniti it was not. This was the largest new highway construction in the Houston Metro area in the last 20 years. How could they have overlooked a huge project like this? Totally inexcusable in my opinion. Their customer support refused to issues any kind of refund after explaining the situation nor would they provide a free upgrade for the following year release. Dont waste your money or time dealing with these people.

I purchased a 2006 G35X in February 2012 with minimum miles on it. In October I noticed that my car would blow white smoke occasionally when I cranked up, and it was using a lot of oil in between oil changes. I took the vehicle to the Infiniti dealership for service and I was told by the service consultant that they had to do an oil consumption test before they could do anything else. She never contacted my warranty company about the oil consumption test, so for 5 months they continued to put oil in my car without trying to determine what the real problem was. What the service consultant failed to tell me was that the car had previously been in for the same problem and that they already knew what the problem was.I dropped my car off on March 19th to finally get the repairs done. For 2 weeks they held my car and did nothing to it. I called that Friday to get an update on what was going on and I instantly started getting the run around. Every time I called to get an update, either she was not in or they had not torn my car down or the adjuster had not come to inspect the car. I contacted my warranty company and they said they had emailed the consultant so I called her back and she said she didnt get the email. After some research the email mysteriously appeared. The warranty company denied my claim because of the pictures that the service consultant emailed to them. She told me one thing was wrong with my car, but told the warranty company something else. In the process of trying to extract thousands of dollars out of my pocket, the Infiniti dealership dismantled my entire car. There was nothing left intact but the body. I have been around cars my entire life, even worked on cars before. I have never seen anyone dismantle a whole car just to say that the valves were gummed up. They then wanted to charge me $2500.00 to put the car back together without fixing it. I contacted the dealership where I bought the vehicle and they stepped in and offered to pay for the repairs as a gesture of goodwill. They asked the Infiniti dealership how much it would cost to fix what was wrong and put the car back together and the service consultant told them that the only thing they (Infiniti) would do was put another motor in the car, even though as a customer I said I only wanted the problem fixed and the car put back together. I had to have my car towed away from the dealership which they charged $1300.00 for. It took two trips for the two truck to get my whole car to another facility for repairs. The attached pictures show in detail the condition of my car when it left the Infiniti dealership. The parts were not boxed up. They were just put on the back of a tow truck and dropped off at another facility.I will never take my vehicle to the Infiniti dealership for service ever again. They are in the business of ripping customers off and then lying about it. They have deceptive business practices at the Infiniti of Memphis dealership.

Ive owned my QX60 for less than three months and after less than 3k miles the bottom portion of the drivers seat no longer heats or cools, however, the back part does. I took it for warranty work to the Infiniti dealership in Silver Spring, MD and they told me that the seat immediately worked for them which I know is a lie because amazingly it didnt work after I got back in the car. They said they hooked it up to the computer and the computer showed it was working properly, however, they never showed me the computer results nor did they show me that the seat worked. In addition to the seat not working properly the rear windshield sprayer was clogged and they blamed it on the dealership who sold it to me. They unclogged it, but it still doesnt spray, it just shoots out washer fluid. Buying this vehicle was a waste of my money and I shouldve known better than to purchase another Nissan product considering I owned an Altima several years ago and the alternator went bad with only 30k miles. In addition, the CD player in the Altima would jam anytime a CD with a paper label on it was put in it. They replaced the CD changed once, but the 2nd time it happened it was out of warranty and they wouldnt replace it. Based on that I should never have purchased another Nissan product and I wont ever again. The only reason I didnt purchase an MDX is because it cost several thousand more, but it wouldve been worth paying the extra thousands because thats probably what Ill spend on the QX60 after the warranty is up.

Im surprised not to read of more consumer dissatisfaction with Infiniti and their Dealers over the End Of Life of the JX35 and the replacement with an identical vehicle named QX60. I purchased a top of the range new JX35 in early July 2013. Of course , I knew it was a 2013 Model but I was shocked to find out that 3 weeks later (on July 19th) Infiniti replaced the JX35 with the QX60 under model year 2014 , in July 2013! Of course the dealer did not tell me anything about that forthcoming change. In fact they denied that a Hybrid was being released imminently when I specifically asked them about that (I subsequently learned that was announced in a press release in March 2013). I am now on a mission to get out of my JX35. I can only believe that the actions of Infiniti and the surprising behaviors of their authorized dealer will otherwise cost me significantly in 2 or 3 years time when I try and feel or trade in this now obsolete JX35 on a 2013 model purchased in July 2013 when the new QX60 (exact same vehicle, Im sure they changed the badges off vehicles on the sales lot!) was launched 2-3 weeks later as a 2014 model. I mean, if you were shopping for a pre-owned Infiniti, what would you buy?

I didn’t want for it to come to this l, but I feel like others should be warned. In Aug 2016 I leased a 2016 Q50 from Infiniti on Camelback. I love my car and planned to purchase it after the lease, up until these last couple months. In the beginning of October 2018, it started running hot and overheating, on October 24th took it into Infiniti of Scottsdale for an inspection and they gave me the all clear saying they couldn’t replicate the issue and nothing was wrong with my car after having it for 2 days. The service tech told me if it continues to call them back and bring it up.On my way home from the dealership, my car was running hot but not overheating and when I looked in the coolant reservoir, it was pretty much empty after just being filled at the dealership. I called and the service tech said to email him the photos which I did and never received a call back (it was the weekend). I continued to drive my car just adding 1/4 quart coolant, if not more, a day until the “low oil pressure, stop vehicle” light came about 8 days later (800 miles). I then had my car towed to Infiniti on Camelback where I purchased the car and had them look at it for the same issue. I was told that there was sludge in my engine and I had “lack of maintenance.”Before even being asked to provide all my receipt of oil changes, they noted on my car that there was lack of maintenance. They changed the oil at Infiniti on Camelback, still couldnt replicate the losing coolant and overheating issue and once again sent me on my way and told me to continue driving the car. Fast forward to Thanksgiving Day (4 days after getting my car back), we are driving to our families in Surprise Arizona from Chandler Arizona and about 45 minutes into the drive, I try accelerating and it doesn’t do anything. I pull into the suicide lane as I couldn’t do anything else and once the car finally hit about 20 mph the motor seized and started knocking.As it being Thanksgiving, Infiniti on Camelback is closed, we called the Infiniti towing line so they could tow the car in and we would have someone just come get us so we could still enjoy Thanksgiving. We were only quoted 90 minutes for the tow, but sat on the I10 for almost 4 and a half hour. I called Camelback the next day and spoke to the service manager. They refused to give me a loaner, and said that I would need to purchase a battery for $250 and $759 to break my car apart, before they could start the diagnostic on my car. That is ridiculously high for a battery for 1 and why am I being charged labour for something that should be under warranty?I purchase a battery from Infiniti of Peoria for $150 and self installed it. They still refused to do any diagnostic unless I paid them the $750 to break my car down. As my car in the last month had been given the all clear, and now they were saying I never did oil changes and it was my fault the motor and turbos blew. The service manager was VERY rude to me and just kept repeating “your lack of maintenance,” refusing to listen to anything else I had to say or look at any of my maintenance reports.I didn’t feel comfortable moving forward with them so I transferred my car to Infiniti of Coulter AFTER speaking with a service technician who said he “doesn’t see why warranty wouldn’t approve it because it been checked 2 times in the last month and I have all my oil records. It sound like the coolant is mixing with the oil.” He told me at first if warranty didn’t approve it, but he didn’t see why they would. It would be $350 to pay, easy, told him to go ahead. I still mind you have not had a loaner vehicle. They did the inspection and to my understand they had all my service records and submitted the claim, the claim came back asking for my photo of the top of my engine which brought the charge up to $1400. I asked him what he thought was going to happen and he said he wasn’t sure but he still didn’t feel like it would be denied. After thinking about it, I really didn’t have any other choice and said go ahead.About a week passed and I heard nothing, I called asking if I would be able to get a loaner and he said yeah I should have something Thursday [on Monday]. I said okay and we left it at that. On Thursday I called to see when the loaner would be ready and he said my claim came back denied so I wouldn’t be able to get a loaner and the price on a used engine and turbo would be $14,000 or he could find a new motor but it would be about $14000 plus my $1,400 I already owe them. I’ve called consumer affairs numerous time and escalated it due to the fact they denied it “due to the sludge being in the engine it an automatic denial for lack of maintenance of the vehicle.” Well come to find out the claim was submitted with 2 service records. Of course they would deny it! I asked the service tech to attach the records so they can reevaluate and was told “no amount of service records can change their decision.”Well come back to this week after waiting since the 23rd or December for a call back from a regional supervisor in consumer affairs, I get the call telling me there will be no other communication and that I am not only responsible for a new motor but continue to pay the lease [done on Nov 1 2019] and any damaged that will be due after turning the lease in. So after paying almost $40,000 for the car, I now will have to pay an additional $20,000 for a motor and $470 a month till November. Not only that, I’ve made 3 payment on a car that’s been sitting at Infiniti with no loaner provided, lost out on not only Thanksgiving but Christmas and New Years with my family because I had no transportation to get there. Not only that but I’ve been having to rely on rides to work or paying for Lyfts. I’ve never in my life had such a bad experience with a company. I’ve personally purchased 2 vehicles from Infiniti and in the last 3 years my dad has purchase almost 6. I was a very loyal Infiniti customer but now I will never be back to any Infiniti or Nissan dealership. I’ve spoked with 3 master techs, without even telling them what’s happened to the car just showed them the videos and photos, ever since one of them have said, “there is a leak in my head gasket and coolant is mixed with my oil.” Sludge take thousands of miles to build in an engine, not only was it taken 800 miles prior and given the all clear AT AN INFINITI DEALERSHIP but the oil was changed 3,000 miles prior, and we still have the oil from that change.Not only did this happen to my car but is now happening to multiple other Infiniti’s and has (to my knowledge in Arizona only) happened to at least 6 others who have had their motor replaced already, through warranty or paying for it themselves. Mind you, I also paid for the 3 years or 45000 miles maintenance package for $499 that Infiniti on Camelback never attached to my lease.

In September of 2012, I leased an Infiniti JX35 at the 3817 West Henrietta Road, Rochester, NY 14623 location. Unfortunately, I am very unsatisfied with the car. The navigation in the car has never worked consistently. Sometimes it works. It seems when the weather changes, it stops working. It is very fickle and unreliable. I have brought my car in for service SIX times to fix the navigation system. In addition to the GPS not working correctly, the air bag light keeps flashing on for no reason..

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

We have had our new QX80 for about 2 weeks. My wife keeps complaining about her legs going numb. She was very uneasy spending the large amount on the vehicle and its so nice she feels it could be making too big of a statement for our family. I keep reminding her its a safe suv and were not making a large statement, we are just buying a truck that fits our family from a dealer that buys from us. Unfortunately I too have been driving it lately and my legs go numb as well. Not sure what to do.

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told its road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They dont acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they cant acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.Dealership still tried claiming this part was fine and didnt see the grease seeping out of the bushing or the high pressure fuel lines leaking. Following day they magically acknowledge the lower control arm needs replaced due to the bushing. Exactly what my service records pointed to 7 months earlier. Dont trust Consumer Affairs or manufacturer dealerships. Wow guess my mechanics were right. So now they try blaming it on collision and road damage. Im paying for all repairs out of pocket and getting rid of the car that has too many problems. Dealerships cant diagnose issues properly but can break a engine cover lol.

I purchased a brand new Infiniti FX35 in 2004 and had nothing but problems as follows: - 3 months computer failed and needed replacement. Dash board is soft and has issues. Leaked two quarts of oil every two weeks and needed oil cooler and engine gasket replacement at 60,000 miles. Seats have fallen apart under routine use (not abused). Dealer felt it was defective but Infinity would not cover the replacement. Steering wheel auto-adjust motor failed and needed to be replaced (costly). Radio has failed. The list can go on and on. If I could have rated this brand at ZERO I would have. I hope that anyone who reads this will be spared the disappointment of owning an Infiniti.

I purchased the Infinity G37 S 2011 (New). Less than 5 years old and only about 45,000 miles: Adhere to all the appropriate maintenance recommended for this vehicle at the dealership. My automobile was making strange whooshing noise, (no matter what speed) so I brought into the dealership. They stated that it was the tires making the noise, the treads are fine, however uneven due to road conditions and the only way to remove the noise is to replace all of them for over $1,000 dollars. This resolution, without thoroughly examining the tires (only a test-drive) is completely unacceptable. My car is in pristine condition, driven appropriately and handled with care. I did not receive any assistance from Infinity Corporation nor the dealership. For this caliber of luxury car, the tires provided did not fit my vehicle specification, nor should it have to be replaced after such a short period of time and/or mileage. This is not wear and tear but an inferior tire. As for my Bluetooth system, since the purchase of this vehicle, I have had nothing but problems with this unit. Finally, the unit had been replaced (once), after countless deliberations with the Infinity dealership, however, the problems persists. No one, no matter my location, type of phones, can anyone understand me.This system is deplorable, and once again, neither Infinity Corporation nor the dealership had been able to resolve this problem or cared to.

FX30 - Despite salemans assurances that Infiniti was expanding their network and would be providing services through Nissan dealers... 7 years on and still stuck with extortionate service fees, dearer parts than you would expect for a classic restoration - cant even have the brakes changed at Quick Fit!! Even had to pay almost £200 for SatNav update as 10 year old roads were not on a 7 year old car!! At least two other comparable luxury car options out there with competitive, reputable, and nationwide servicing capability.

Over the last 2 weeks I have developed several bubbles on the dash of my Infiniti FX35. I had previously noticed just a couple bubbles in a inconspicuous area of the dash, so I didnt think too much about it. Since over the weekend they spread like wildfire. I looked it up on the internet - it is a known defect of the adhesive. I promptly called Infiniti Consumer Affairs and they have refused to fix the problem or make right by it. They stated that my warranty was up in May of this year and stated lack of Customer Service Loyalty. Translation: I havent been to an Infinity dealer for service which would prove I am loyal, weak argument. I explained that is because the closest dealer is 40 miles away and I have a mechanic for routine maintenance. I also explained I never received notice of this known defect. It didnt matter to them. I will NEVER buy Infiniti again and STRONGLY recommend you dont either. Their poor customer service doesnt deserve anyones loyalty. Ill go back to Lexus!

Breach of Warranty problem - Bought a 2014 QX60. After the 2g to 3g upgrade by AT&T for the Infiniti Connection we had problems for months. http://www.lemonlaw.com/pa-lemon-law.html. Contacted these people. They got it solved.

I would highly recommend this car dealership for anyone interested in buying a vehicle, I was greatest with the utmost respect and they worked diligently to get me approved, with not so great credit, I had the best vehicle purchasing experience ever. They were honest, reliable and I got the loan to purchase my Beautiful vehicle. Thank you Austin Infiniti.