2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

I have a 2005 Infiniti FX35 with constant brake problems, a bubbled dashboard and a driver’s seat that just split in 3 different areas. Ive contacted Infiniti’s consumer affairs only to be told that excessive weight on the seat is the reason it split. What?! I weigh 115 pounds - that is not possible. I am in the process of compiling information and examples of other owners who have the same problems. I am writing a letter to my states attorney general and also to the Better Business Bureau. I dont have the finances to keep replacing brakes every 6 months and the $3,000 just for the material to replace my seat.

I purchased a 2006 G35X in February 2012 with minimum miles on it. In October I noticed that my car would blow white smoke occasionally when I cranked up, and it was using a lot of oil in between oil changes. I took the vehicle to the Infiniti dealership for service and I was told by the service consultant that they had to do an oil consumption test before they could do anything else. She never contacted my warranty company about the oil consumption test, so for 5 months they continued to put oil in my car without trying to determine what the real problem was. What the service consultant failed to tell me was that the car had previously been in for the same problem and that they already knew what the problem was.I dropped my car off on March 19th to finally get the repairs done. For 2 weeks they held my car and did nothing to it. I called that Friday to get an update on what was going on and I instantly started getting the run around. Every time I called to get an update, either she was not in or they had not torn my car down or the adjuster had not come to inspect the car. I contacted my warranty company and they said they had emailed the consultant so I called her back and she said she didnt get the email. After some research the email mysteriously appeared. The warranty company denied my claim because of the pictures that the service consultant emailed to them. She told me one thing was wrong with my car, but told the warranty company something else. In the process of trying to extract thousands of dollars out of my pocket, the Infiniti dealership dismantled my entire car. There was nothing left intact but the body. I have been around cars my entire life, even worked on cars before. I have never seen anyone dismantle a whole car just to say that the valves were gummed up. They then wanted to charge me $2500.00 to put the car back together without fixing it. I contacted the dealership where I bought the vehicle and they stepped in and offered to pay for the repairs as a gesture of goodwill. They asked the Infiniti dealership how much it would cost to fix what was wrong and put the car back together and the service consultant told them that the only thing they (Infiniti) would do was put another motor in the car, even though as a customer I said I only wanted the problem fixed and the car put back together. I had to have my car towed away from the dealership which they charged $1300.00 for. It took two trips for the two truck to get my whole car to another facility for repairs. The attached pictures show in detail the condition of my car when it left the Infiniti dealership. The parts were not boxed up. They were just put on the back of a tow truck and dropped off at another facility.I will never take my vehicle to the Infiniti dealership for service ever again. They are in the business of ripping customers off and then lying about it. They have deceptive business practices at the Infiniti of Memphis dealership.

Infiniti has issues with the transmission on the QX series vehicles. At 14,000 miles my new Infiniti QX60 had to have the transmission replaced. 4 months later and 7,000 miles, the new transmission need to have the valve body replaced. This should not occur on a new car nor new parts... I have requested that Infiniti buy my car back. This car is unsafe.

The timing chain went on my car nearly $5000 worth of work and parts to fix. My very helpful garage (Lia Infiniti) said to call Infiniti consumer affairs to ask for their help, as it is a known problem, with this specific recall notice (I knew nothing until car went wrong) with the QX56 model and my car was still fairly new with very low mileage. My car happened to not have a recall on its Vin number but the fault still happened. Because of this and out of its warranty when I bought it they wiped their hands of it. Pretty disgusted with Infiniti consumer affairs as this is a well known problem and even had recalls on this issue. I would never buy another Infiniti purely because of this. The Lia Infiniti garage I used had excellent customer care and tried everything to get it down in price.

I purchased my Infinity G37 convertible from Infiniti of Dayton. After that, the following has occurred: Airbag system required replacement twice; engine light is on constantly, requiring replacement of parts; passenger door windows leaked every time it rained; rubber sealing slid from the rear of trunk and spoiler required replacement; the convertible top wouldnt go up; door locks not working (required taking off entire door and changing panel); and both front windows went down on their own, causing my car to be full of ice/water/snow.Also, the following happened: check engine light comes on regularly (I found the gas cap loose, and the bad part is I had to order a new gas cap twice.) and a small leak was found; drivers side door rattles (I found 2 loose bolts that secure the air bags.); the battery was replaced after only 16,000 miles due to bad code; trunk smashed on my fingers (After losing blood, I had no option but to rip my hand out of the slammed trunk, causing permanent nerve damage in my right ring finger and back pain for the past 5 weeks. Findings include weak rear trunk shocks, and I replaced all shocks and added two other parts.); and after car was returned two days later, the convertible top would not open. So the car went in again, and the entire electrical system had to be replaced.My car has been in the shop 23 times in only 16,000 miles. It has added 80 miles round trip to my odometer. Infiniti corporate refused to consider this car a lemon and has determined they will not allow a trade-in! I have had one emergency hospital visit and two orthopedic appointments. I have not been able to take care of my house and have had to pay others to do my usual activities. This is a crime! I will be suing for lemon law and personal injury.

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

This is my first Infiniti vehicle and to say Im disappointed since owing this vehicle is an understatement. I dont think I will ever purchase Nissan or Infiniti vehicle again. The Infiniti dealership who is now in possession of my vehicle giving me the run-around as they are wanting to charge me for repair that should be covered under warranty. I purchased a Infiniti as I trusted your brand but what a mistake. Even dealing with their customer care team did not help on resolving any of the issues.

There are so many car by Infiniti but I chose to buy g35x which is a luxury and sport all in one. This car also is a very reliable car. It is new, unique and fabulous and it has all the feature I was looking for like the heated seats and the stereo system and the pick up of the car.

My 2015 Infiniti Q70 is not what I expected. Sluggish transmission, bad on gas, and my car has a rattling sound. I have 11000 miles on this car. The Q50 is a better car. I took my car back to the dealer for the 4th time and Im still having a railing sale. This should not be happening at 11000 miles.

I bought my 2003 G35 brand new. I paid a very high price for a luxury car that turned out to be a lemon. I had trouble with the AC unit and radio almost from the very beginning. I was not informed of the recall campaign at all. I took my car in five-seven times during the recall with the same problems on the AC unit and radio, and it was never fixed. I now found out that there was a problem that they were aware of, and they never fixed it even while on warranty. I called Infiniti consumer affairs; they said that my radio was already replaced, and they were not going to do more. I have all my service orders that state the repeated visit, with the same issues. Im not going to let this go. I work too hard and paid a lot of money, for me to have to pay more due to a Nissan manufacturer mistake. If there is a lawyer that would take my case and help with a class action suit, please contact me. I will also begin a search for an attorney to take my case. This will not end until Nissan is stood up to!

I had a helpful salesman and there were plenty of cars on the lot. However, they all looked the same which is not a bad thing but I just needed more variety. I wish they had some newer models also. My car is black with automatic windows. The Bluetooth is nice for playing music. The color is shiny and sleek, and I really enjoy how my color looks. It also fit five people which is standard for a car. That is all the room I really need since I am a single person, but I would not recommend for large families. There werent that many personalization options for my car which is okay because I do not need a lot of the expensive but cool upgrades.

I took my 2003 G35 into the Infiniti Kearny Mesa, San Diego for service on shuddering brakes, air condition, and radio (wont shut off). Advisor Michelle informed me that there was a recall back in 2003. The vehicle did not require a replacement of the computer circuit board but was replaced any way. About a month ago (08-14-11), the A/C (full blast) and radio came on and would not turn off. The advisor said it would cost $900 to change out the computer circuit board for the A/C and radio. I have conducted research and it appears that many G35 owners have identical problems. Can you assist?

2008 still looks new and drives awesome. Bought the infiniti m35 used - it is an awesome car, still has class and looks great. I like it better than the new infinities. It is a great car and was under 15k in price. It has leather cool and heated seats and a lot of technology. These are great cars that last forever.

The worst car I ever owned. I bought it brand new. It has less than 25,000 miles on it 2 years later. I have gotten stuck on the road 4 or 5 times with electrical problems (not just the battery). I also got stuck with a flat tire and found out for the first time that this $45,000 lemon did not come with a spare tire. Roadside assistance is a joke. 20 minutes worth of robot menus, another hold for a real person who asks the same questions, and then between 45 minutes to an hour before anyone actually shows and tows the car to the dealer. How do you get home? Your problem. The service department dealer, Manhasset Infiniti, manages to find a $600-$1,000 non-warranty item every time the car is brought in for routine service or a warrantied repair. Everyone is very nice and gives the appearance of being accommodating. But the bottom line is that they are handling you, not your problem.

Purchased a 2009 infiniti FX35, the car now has 60k miles. While driving the car it will rev up to 4000 + rpms shut down to idle and will not move until car is shut off and restarted. This is a MAJOR safety issue and a resolution needs to be resolved. Infiniti is aware of the problem and has a solution to fix some models of the FX35 but not all. Mine being one of them. We bought this car for reliability, while it has been a very reliable car this issue warrants a detailed response.

My lease end up on 1/3/20, and I returned the vehicle back to Kings Infiniti. And inspection report was made on 1/10/20. My car was return in perfect normal wear condition (I got pics and kings infiniti disclosure statement to proof), and I got charges for excess wear and use damaged front end total $ 500 something. I contacted the infiniti finance, their excuse was I should done the inspection first before I return to dealer, not the dealer. But I was emailed the AIM inspection company before, and also I got the email said that I can return to dealer first then dealer will arrange them for the inspection. So now, Im in the middle of this situation which no one to discuss with. I on the phone with AIM and Nissan back and forth. And very bad experiences.

Very disappointed so far from Infinity Customer Service. Even though I have a 2005 FX35 and a letter from Kevin Martin (VP of Total Customer Satisfaction at Infinity) stating that the dashboard had a problem and would be under warranty for 8 years, both Infinity and my local dealer (Bergstrom Auto in Appleton WI) have, so far, failed to stand behind the letter and repair my dash. I was planning on replacing my FX35 with another one, but am certainly reconsidering that. One guy on this board mentioned a class action lawsuit. Does anyone know if there really is one of those?

Submitted an inquiry on Wednesday, October 21, 2015. On October 22, Lauren, Regional Manager over the dealerships in my area responded to the inquiry by calling and introducing herself in a voicemail. I have returned her call and left messages three times on October 23, 2015 and no response. Come on Infiniti. I need help desperately! It appears that Lauren called to introduce herself by phone to enable her to say a call has been made, but she is not really trying to connect with me. At least thats the way it appears. I have a serious issue and I am not hard to get a hold of. It is unacceptable that Ive got to go an entire weekend without having spoken to anyone and my vehicle remains in an immovable state. I have taken my car to two (2) Infiniti dealers and currently it sits in downtown Chicago at the Bermans dealership. Orland Park Infiniti initially had my car, but they say they are unable to fix it. HOW IS IT THAT THE COMPANY THAT MAKES THE INFINITI CANNOT FIX IT?

The car had everything - sunroof, power locks, leather interior, cold air, cruise control, and a Boise system in it. The passenger capacity was great. It held two people in the front seats and three people in the back seats with no problem. It was very comfortable and had leg room not like those little compact cars. I loved that car and when I save up enough money I am thinking about buying another one because that car was worth the money I paid for it. It was sporty and luxury all roll up in one car. And it drives so good. I couldnt believe it. I would be more than happy to own another one.

Having worked on and been a part of numerous Infiniti car company dealerships over the last 15 yrs, and now finally owning one of their products, its come to my attention that their brand quality is largely compromised. My situation is as follows. Having a late model Infiniti that was bought used, I concluded nothing is perfect and things would need to be fixed. However, I have never owned a vehicle with a melting dashboard. Having fixed numerous dashboards over the years for Infiniti on the FX models in 2009 to 2011, it had occurred to me that there are many other models with the same problem all the way up until 2012. The dash will crack and ultimately degrade to the point where it is unable to be cleaned/touched or even looked it through the window due to high amounts of glare it produces when driving (melting area becomes very shiny) understood the vehicle is out of warranty, but Infiniti has no remedy or cause for concern to fix these problem cars dashboards. I know there are plenty out there too. No wonder Lexus is the company to be.

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

The Infiniti Q70 and Q70L are a line of mid-size luxury (executive) cars from Renault–Nissan–Mitsubishi Alliance luxury division Infiniti. Its essentially an update to the Infiniti M series with minor cosmetic changes. This car is very good usable for me. I like the design of this car very much. It is flexible and very elegance. Price of this car was in my budget as well. This car is good at handling and nice throaty v-8. It has sensual exterior too. Getting in and getting out is very easy. Car has class and convenient instrumentation. Great Bluetooth and nav. Very comfortable and great styling too. It looks like one of a kind and its very reliable car. However, its hybrid lacks finesse and gas mileage could be better. The 2017 Infiniti Q70 is a viable alternative to American and German cars of the same ilk, but lacks their personalities.

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

I recently purchased my 2003 Infiniti G35 Coupe with only 66,000 miles on it, thinking Ive got a great deal. Well since day one of the purchase of this car, I have had problems with the radio and the air controls, as I see everyone else has with these cars. At first, my radio would not work at all and the air is stuck on auto 75. Now day to day, its a surprise every time I get in my car, whether the radio is going to work or not. When it does come on, however, I can only control the volume from my controls on my steering wheel. This now seems to have gone into a further problem which i have read also from another persons statement about the battery. It has now since 2 days ago, it started hesitating on starting as if the battery were going dead. All my lights come on in my dash and I have to restart my car to get them to go off. This seems to be a very big problem with these cars and under warranty or not, I think this issue should be addressed and corrected by Infiniti. With so much going on, I honestly dont even feel safe driving this car because from the other statements, it seems to start just as mine has and goes into something even worse. So what will it take for Infiniti to correct this problem? I am very disappointed.

I have owned an Infiniti 2004 Q45 with 62K miles that has been garaged most of the time. I intended keeping this vehicle as a collectors item. I also own another vehicle, so it has not been my main transport. Unfortunately, the vinyl around the sides of the drive seat has started to tear on its own. On inspection, the quality of the vinyl is very poor. What a disappointment for a car costing 64K. I will never buy another Infiniti product.

After purchasing a certified pre-owned Infiniti I was hoping that my car would be under warranty for the time stated. Well three months after the purchase and my transmission started acting up. Im very surprised that Infiniti would not repair the car. Obviously this review would need many words to explain all the details but heres the bottom line. The customer service is not what you would expect from a car company and too bad I spent 60k to find that out. I have to rate this car company a one star because zero star is not an option.

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

The leasing company held the car in their lot for 2 extra months before releasing the end of contract information. In the meantime, The DMV required full payment of registration or my license would be un-renewable. I had to pay the registration fee without owning the car. Then the leasing company billed an extra end of lease charge and wont remove it. The contact person, Brian, was pleasant in conversation, but refused to help, just out of spite.

This compact SUV handles well, offers relative quiet and comfort, good visibility and fair fuel economy. We like the rear view camera, the leather seating, the moon roof and generous storage space. All wheel drive is great on wet roads. Good audio, bluetooth phone and proximity sensors are a plus in driving and parking. GPS does a neat job. Nice car.

There have been many different styles that I have gotten over the years and I appreciate all the variety they offer in the line of cars. Every new car has a wide variety of updates and the options to personalize make it very easy to use the many options the car has as well as making the driving experience more enjoyable. The car gives plenty of room for passengers in the front and the back without anyone feeling cramped in as well as ample arm rests and cup holders. Nice features on the car such as sun roof and other nice things like a back up camera lots of new updates with each car that comes out very sleek modern look.

We purchased the JX35 when it first came out in 2012. Weve had a few minor issues related to recalls (gas tank fuel pickup tube re-route and fuel gauge re-calibration). We have also had the same problem with the right front passenger airbag switch. This has been recalled several times, and after the last service inspection the re-calibration of the sensor seems to have corrected the problem. Im not having the shuttering problem with the transmission either. Its the original transmission which performs very well. It appears that the cars manufactured shortly after mine had the new XTronic CVT which seems to be a real problem. My experience with Infiniti Consumer Affairs has been very positive. I had a problem with my navigation unit going haywire (constant re-setting) during a cross country trip. Consumer Affairs made arrangements for me to take the car to a Nissan dealership since there wasnt an Infiniti dealership anywhere close to our location. As it turned out, the problem didnt re-occur until we returned home. Our dealership found that there was an issue which called for a firmware update. Im very satisfied with Infiniti and thankfully havent had the negative experiences as seen on this site.

One thing I have expectation is quality customer service. Cochran Infiniti has the idea that get them in get them dont pass on information that a customer could use or want. For instance I found that I was supposed to be enrolled in the portal. I wasnt. In fact the salesman was a yes man while you are there and screw you once you are gone. The Certified vehicle should not have been. I was told by the salesman things like the wheels would be fixed (rim scrapped). He lied the ashtray was going to be fixed and ready as well as the floor mats when I come in for my first service. The salesman lied, the object was to get me out the door, fast. In fact I pointed out the body punch also ignored. The culture at Cochran is not of quality but of getting sales at all cost. Tried to create an account on the customer portal after I found it existed. Unfortunately that was a waste of time. It refused to recognize my VIN and twice was rebuked by customer service. One person even told me I had to provide proof by uploading insurance documentation and registration as proof to the customer portal which I had to access to and wanted their help to create. They said not without proof. So Infiniti refused to recognize me as the owner of the Q50 of a vehicle bought at a dealer for new Infinitis which was supposed to be certified. Bought this vehicle in August. Its May 1. Infiniti has no chain of command and is not proactive and not quick to react if ever.

Junk, no other way to describe these cars, just junk. Ill never own another one. I told my wife we should have bought a Lexus, but no... With only 15k miles already they want to screw me out of over $250 telling me my rotors are bad and thats just the front! What are they made out of? Plastic?

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

Im an FX 35 owner and Im going insane with the way my dashboard is looking! I noticed four months ago my dashboard had two or three bubbles and as the weather got hotter, my dashboard got worst. Im in need of some advice as to what I can do about this situation. I bought my Infiniti FX35 34,332 k four years ago!

Decent amount of models but need more in the large sedan category and more sport type cars would be nice. The large SUVs look like a remake of the Nissans. Though I know both are owned by the same there needs to be a difference if someone is going to be paying a higher price. The front looks amazing. Just looks like its angry and is ready to go. The on-board navigation and the whole system though is bad. The infotainment system Infiniti needs to be revamped because it is slow and old. The upgrade options are a little pricey but not as bad as other dealers. Some are worth it like going to the premium but the personalization could be better on them. Back seats have decent amount of leg room though me being a tall guy the person behind me can become squished between the seat. Plus when I get out, the auto bring the seat back can make it even worse and I have to manually stop it.

Although my wifes Infinity is 8 years old it only has 40,000 miles and was always garaged. Not left out in the Florida Sun except for short shopping trips. The problem is the vinyl on the dash is starting to crack in 6 places. Asked about replacement at the dealer and was told over 2000 dollars. I am going to buy a new car next year but it will not be an Infinity. I have never heard of this problem until checking on this web site.

Approximately 6/6 times my 2002 Infiniti EX35 has cut off on me while on the road. After approximately 15 minutes, Ill try starting it and it will come back on. Twice my grandkids have been in the car. Luckily, no one has run into me. I have taken the car to Infiniti dealership in South Hills repeatedly and they cant find the problem. The last time I took the car to dealership they put in new sensors. However, it has turned off again. I called the dealership, still waiting on a return call from them. Nothing but problems. This is a serious issue. My family and I can be seriously hurt.

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

Got this JX35 in November of 2013 and have had the following issues with less than 30k miles on the car. Door molding was falling off so it was replaced as the plastic was bowed. Both sun visors fell down and were replaced with new ones. Roof rail seals came out and when I asked the dealer to pop it back in, they told me the whole rail had to be replaced. The instrument cluster and dashboard shut down and restart while driving. And it is very noticeable at night or early morning as I have no gauges to follow in the dark. So the navigation computer was replaced but has not resolved the issue yet and the dealer doesnt know what to do with it. The transmission was very sluggish and when I asked the dealer to check I got a call that it has to be replaced and it was. Now, 5k miles later its doing it again. There have been a couple of recalls in the middle, with recalls on the recalls as the service adviser put it, so they have replaced a bunch of door latches on the car again and again. The latest one is my key. Neither key will work, so I cannot get in the car using the key-less feature and I have a very hard time starting the car even when I hold the key near the start button.The GM at the dealer claims they have informed Infiniti Corporation and I have been waiting for a response for 9 months now! In summation, if I can get in the car and get it started, I may get stuck on the road in the middle of the night with a broken transmission while not knowing where I am or which way to go because all of my instruments have stopped working. Other drivers wont help because the pieces falling off my car has damaged their car and they are angry. At this point, Infiniti is jeopardizing my life and life of others around me very frequently and without remorse. I guessing this will qualify as a lemon but have to check with a lawyer!

I have a 4 door sedan which seats 5 comfortably. Infiniti has a wide range of models from sports cars and coupes to trucks and suvs. Great engines with lots of power. All wheel drive which comes in handy in the northeast and a very good awd system. Very unique sounding engine along with a stylish new body which they just came out with getting away from the legacy models that have been the same for some time. The upgrades include real leather, nose speakers, sports seats, suspension and engine upgrade. Navigation is also an option, backup camera comes standard.

5 months out of warranty my 2010 Infiniti G37 dash has started melting and is sticky. The car was purchased brand new and the dash has only been cleaned with a dry cloth to remove lint. Two days ago I noticed a spot on the dash that had completely melted and then noticed the two small cracks on the passenger side. I have submitted my information for the class action lawsuit. Ive also had the driver seat leather replaced due to discoloration after 3 years of use and the exterior paint is chipping. This will be my first and last Infiniti.

I noticed a few bubbles on my dashboard about a year or 2 ago but over the last several months, it has gotten worse and worse and is now at the point where there are thousands. I am VERY disappointed that this is happening to a car that I spent a lot of $ on and is supposed to be a luxury car -- my cousin googled it and found there was a warranty on it and Infiniti admitted to using a poor material on their dashboards which was the reason they are all completely falling apart and bubbling up. I called immediately to see how I could go about getting mine fixed and was advised my warranty expired in October of 2015 -- and that a letter was never sent to me, it went to the original owner (I bought it a year used) and there was NOTHING they would do for me. This is the worst customer service I have ever received -- Infiniti should take pride in their vehicles and should own their mistake and pay for all customers who have been affected -- they then asked me which Infiniti dealer I went to for servicing to which I replied I have gone to the one in Norwood but that was 3-4 years ago as we moved to Cape Cod which is 70 miles from the closest one and it wasnt feasible for me to bring my car there every time I needed it serviced. To replace this dashboard, it will cost around $1,500 or more -- I will never purchase another Infiniti again if Infiniti doesnt do the right thing and help out their customers -- inadequate notifications were sent out and were never followed up on, I was never advised anything of this by my local dealer, and now I am being left to pick up the pieces financially. I am disgusted by the poor customer service I have received and the unwillingness to help me as I am not a valuable enough customer since I dont utilize the dealership for my services -- if Infiniti doesnt do the right thing and pay for the dashboard that was destroyed by their poor materials that they used, not because of the fault of its drivers, I dont think I will ever recommend or buy an Infiniti again -- how am I to know that something like this wont happen with my next Infiniti --- If Infiniti wants to put their consumers first, they should be willing to pay for all of them, as it is not only an embarrassment to me when I drive other people in my car and they immediately ask what is wrong with my dashboard, but it is an embarrassment to Infiniti.

I love Infiniti vehicles. My last one I30 was fabulous for 286,000 miles so of course I had to get another Infiniti. The Q50 is even better. Great style, durability, and easy handling.

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

We buy this car if we paid for a cheap nice car. Its only good way to travel around the world and pay insurance for this. Otherwise it isnt a overpaying. Its a four seat car with nice comfortable seat of black type of car and it helps seat more people in a car per travel without stress. Appearance of a car just looks pretty normal and pretty depending the bright shine and coolest looking function.

My Infiniti 2011 g37 is a reliable car. I have had it for 8 years over 173000 miles. Im hoping I can continue to enjoy my driving experience another 8 years. Oil changes when required are necessary. Regular maintenance, air filter micro cabin, fluid exchanges go a long way.

I purchased a brand new Infiniti FX35 in 2004 and had nothing but problems as follows: - 3 months computer failed and needed replacement. Dash board is soft and has issues. Leaked two quarts of oil every two weeks and needed oil cooler and engine gasket replacement at 60,000 miles. Seats have fallen apart under routine use (not abused). Dealer felt it was defective but Infinity would not cover the replacement. Steering wheel auto-adjust motor failed and needed to be replaced (costly). Radio has failed. The list can go on and on. If I could have rated this brand at ZERO I would have. I hope that anyone who reads this will be spared the disappointment of owning an Infiniti.

My Q50 has 88,000 miles on it and is out of warranty. It has always been meticulously maintained. This week while parking the engine suddenly failed. The local Infiniti dealer inspected the engine and found that it had, in their words, a catastrophic failure. There were no signs of wear or burning. Something in the number two piston tore up. The oil pan showed large chunks of metal. I had expected this engine life to be at least 150,000 miles. Infiniti Customer Service response to my complaint was that the car was out of warranty and I will have to pay for a new engine.

I regret the day I ever set foot on an Infiniti dealership lot. In 2008 I purchased a 2008 FX35 SUV and have experienced way too many issues to write. The carpet did not wear well & holes began to appear, the dash bubbled & was recalled, my cup holder cover has broken, the middle compartment cover has broken, the hatch became non-functional. Brakes dont last more than a few months before they have to be replaced. Now the motor that controls the driver seat has stopped working. I only have 57k miles on this vehicle & it is literally falling apart before my eyes despite how much Ive taken excellent care of it. Im so disappointed & encourage EVERYONE I come in contact with to NEVER purchase an Infiniti. This is my 2nd Infinifi purchase , but NEVER AGAIN!!!!! There is no such thing as service after the sale with Infiniti. You are just stuck with a SOUR LEMON.

In April 2014 I leased a brand new Infiniti Q 50 for 3 years (39 months). During the lease I maintained and serviced my Infiniti Q 50 exclusively at the Infiniti dealership where I purchased it. At approximately 24,000 miles I replaced all four tires. In June 2017 I turned in my vehicle, One month early and with 35994 miles, 3000 less miles than I could have used. I had the salesman who had sold me the car look at it and he thought it was in very good condition. I had never been in an accident with it or run into anything. I read the excessive wear and use explanation and thoroughly went through the car myself. The only thing I found was road rash on one of the tire rims, and a very small dent (a quarter) on one of the doors. No paint was missing/damaged.Later that week I asked my service personnel to retrieve a copy of the inspection on the car. I received it and waited for my final statement. I was not purchasing another Infiniti or having another lease. I think this is noteworthy. I immediately sent a check for my last months lease payment and the disposition fee and tax totaling $824.19. This statement from the actual inspection state chargeable and non-chargeable items. In the chargeable item column the curb rash $55, Front bumper $80, and right front door no paint needed $88. Totaling $223. Non-chargeable damage included the hood at $116 and the rear bumper $10. They noted all the tires were OK. Total for all damage was $349.When I received my statement from Infiniti their itemized wear and use was $1132 plus 6% tax 67.92 = $1192.92. They are charging me for wear and use on both rear tires which have less than 12,000 miles on them, scratches on the front bumper and the wheel (this charge is the only one thats exactly like the estimate that the third-party inspection gave $55). Theyre even charging me for a manual that I personally checked and was there $15 Ive never even taken it out of the car. All the charges except for the wheel are massively inflated and I feel like Im being taken advantage of because I didnt buy a new car from them or lease another vehicle. I would be willing to pay the $349 from the original inspection which is probably fair. Please help me. Ive called them, spoken to supervisor, emailed them my copy and I never heard back from them. Now its almost time for the money to be due and Ive been messing around with this for two months.

There are many models the brand offers and is considered a luxury type of vehicle because the brand uses high quality materials. The cars look good, feel good, and drive good. I drive the car when I go to work or to school. It can hold up to five people. If it was any bigger or wider it will be a different car. You could get better seating like leather seats or go with the standard. You could get a better radio installed. There are many options to choose from to match your style.

My EX 35 has 55k miles. Steering makes groaning/thumping sound when turning right and going over bumps. Took it to dealership (Lupient in Minneapolis) and was told this is due to problem with steering box and will have to be replaced at cost of $2,100. Asked about warranty and was told steering was out of warranty at 50 k miles and that existing drivetrain warranty (6 years or 70k miles) would not cover. Was told to contact Infiniti consumer affairs. Did so with same result. Steering is most critical system on a car (as wings are to airplanes); this car has not been abused and Ive never encountered such a problem in any of the ten cars Ive owned (4 of which have been Nissan/Infinitis). Ive found internet references to this problem with this car - this must be a manufacturer defect. Is Infiniti copying the GM strategy of rebuffing serious safety complaints until serious problems occur? I would like for infiniti to make good on this issue and help me repair this problem.

The starter motor on my 2003 Infinti G35 remains engaged when I start the engine. I can turn off the switch and engine and restart again without a problem. Has anyone had this experience? I also have the well documented audio finisher problem with my radio and a/c unit. Thanks for any help.

Infiniti produces a good variety of nice car models. They make coupes, sedans, crossovers, and SUVs. I have had a good experience with my car and I would recommend Infiniti. Its a very reliable car. My car is a four-door SUV with stitched leather seats and can seat up to five people in two rows of seats. This car is nice if you carpool or have a small family. I wish there was a little more room though.. The seats are very comfortable and it has the option of including All Wheel Drive. I would recommend getting All Wheel Drive if you plan to go off-roading or live where it snows.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

I purchased a QX56 which is their most expensive SUV. The lights started to fog up after it rained or snowed, so I took it to our local Nissan dealer who told me they would not do the warranty work because I did not purchase the vehicle from them. I called Infiniti and asked what my options were. After 3 calls and 54 minutes on the phone, they told me to go to another Infiniti dealer which is a 12-hour drive door to door or pay cash to have the local Nissan/Infiniti dealer do the work and submit the receipts for reimbursement to Infiniti Canada, who then will decide after the work is done whether they will cover the headlights ($1200 each). I should have bought a GM or Ford product!

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

Im in the used car business for over 30 years. We sell on average 60 cars a month. I bought this vehicle 6 months ago for my wife for her birthday. She rides in the same car for 2 years or more as I do too. I noticed online that Infiniti has had a big problem with 2012 Infiniti QX56 white and some consumers are getting Infiniti to fix them. We took hers to the dealer last week. They kept it for 3 days. Then they called and said that there was nothing they could do. the vehicle was 1 owner with no accidents when I purchased it for her. Im sure they refused because its not titled in a individuals name.It would be one thing if I had it on my lot to retail. I have a lot of friends call me and ask whats a good vehicle to buy. Through the years I have taken many vehicles to new car dealers cars that I bought to sell that they did customer satisfaction work on. After this Im done suggesting Infiniti automobiles and I will tell them all how I was treated by them. Also there is a class action suit in the works over this which I will be joining against my good judgment. Lawyers always get the money but I want Infiniti to pay.

They have a wide variety of models that can fit everyones budget and fit their needs. Quality is awesome and great and you will be satisfied with their product. Reliable and smooth. Also clean lines and sleek designs. Elegant and includes all luxury features that you will want - power seats, heated seats, blind spot detection, power mirrors, power windows, bucket seats, wood trim, DVD player, rear controls for climate, headphones, and dual sunroof options. The car can seat as many people as it holds.

I own a 2006 Infiniti G35 that I purchased new. It now has 136,000 miles on it. I brought it to my dealer about 2 years ago when my doors had rusted and were replaced under a special extended warranty. At that time, I showed them an issue that I was having with my hood. When you raise it, it catches on the corners, in both corners near the windshield. Raising the hood has resulted in bending the corners of the hood and the quarter panels, resulting in paint chipping and rusting. It looks terrible, plus it’s often hard to raise the hood. The dealer told me that this resulted from having service at a non-Infiniti dealer, and that they did not lube the hood hinges as they were supposed to. I have never in my life heard of such an issue or service requirement.This issue is all over the Internet. Its just a very poor design in either the hinges or the hood/quarter panels that should be admitted to by Infiniti. Owners should be provided with restitution in terms of repair and resolution of the problem. I was at a service garage today and the mechanic said that every G35 he has serviced has had the same problem. Is anyone aware of a class action suit regarding this issue?

After I leased a new 2019 QX60 and had a lot of serious issues with the dealership I contacted Infiniti corporate affairs. The level of professionalism and help I received is the reason this is my 3rd Infiniti and will be my go to brand for years to come. They took the time to hear my issues and concerns, they became the middle man between me and the dealership and they made the difference in solving my issues. In the end they did not have to give me any compensation but they went above and beyond. Even after my issues were resolved they called to check on me and make sure I had no further complaints. I had the pleasure of dealing with 2 females derae and LaShondra who were professional and amazing problem solvers.

Just purchased 2005 FX35 in 2017, after registration I called Infiniti regarding the bubbles melted cracked botched up dashboard. The name infiniti is definitely not standing behind its word. This is terrible on their rep. I cant help what the previous owner didnt do but I need this eyesore fixed. I seen a Michigan claim with only approx 300 people. Its wayyy more people with botched up dashboards in my city alone. I need help. Looks like a kids ** came up with this hook for the dash.

It is a nice luxury car - fast, comfortable, clean. Nice smooth drive in short and long distance. Nice exterior and interior. Nice lights in the front and back of the car. 4 wheel drive. Its got a CD player and sleek design. Luxury benz feel. Good for kids and cargo. Lots of room for my 2 dogs for vet appointments. Lots of room for my 2 kids and their toys and drinks and cups. I also like the amount of space for groceries. Theres customizable tints on windows, headlights and back lights, color of exterior and interior. I customize the GPS as well.

Infiniti USA has thumbed their nose at the malfunction of OCS system in 2009 vehicles, ours is a G37. When the OCS is not functioning it turns off the airbags when a passenger sits in the passenger seat. They do not care that your life and the life of your passenger (my husband, my grandson, my mother, my daughter) is at risk for serious injury or death as a result of their negligence. They are negligent in that Infiniti knows very well they have a problem with this system not working as intended when purchased (easy lookup on internet of many owners having this same problem) yet they only recalled back to 2010 to fix the OCS thus requiring 2009 Infiniti owners to fork out $6400 to replace their defective design or not fix and run the risk of death or serious injury. I have called Infiniti USA and their response is this vehicle has no recalls end of discussion.Every owner of a 2009 Infiniti that has problems with the OCS not functioning and turning off airbags when anyone (even my hand) touches the passenger seat should not accept Infinitis answer and file a complaint with their Attorney Generals office and NHTSA. I was involved in a motor vehicle accident in June of 2016 and was in a 1999 vehicle... Had the airbags not gone off as intended I honestly do not believe I would be here writing this today so I am very aware of how in a blink of an eye you can be plowing into a vehicle and your only line of defense is working airbags. It is morally incomprehensible of Infiniti to not care for the lives of their customers (or should I say some of their customers).Knowing this I will never purchase another Infiniti and suggest you do the same because somewhere down the line you may have a problem that is not your fault with your expensive Infiniti and it may be one that could determine your safety and the safety of your loved ones and you will have to deal like the rest of the 2009 customers (victims) with absolutely no help from Infiniti.

I purchased a 05 QX56 3 years ago and know I have nothing but problems my brakes go out while Im driving, I have to pull over and turn off truck and turn it back on, my lights turn on and off when the light switch is off, and my dashboard lights turn on... I found out my IPDM module is not working. My window motor does not work, my rear window hatch went out. My 3rd brake light stopped working. And my memory seat does not work. My cruise control stopped working. Went to Infiniti and Nissan. All they do is give me the runaround!!!

This is what we sent Infiniti in Aug. after yet another repair in 2 years. My car is a lemon. Since purchasing it 2 years ago, it has been in to have the brakes looked at & repaired at least 7 times! We first had the dealership that we purchased it from look at them right after we bought it in 2011 & have since had the Infiniti dealership in town work on the brakes 6 times! 10/29/2011, 1/11/2012, 4/17/2012, 5/24/2012, 10/24/2012 & recently. We want OUT of this car! The brakes were not the only problem with this car. We had the dash replaced, the rear end was replaced due to a defect which has to be addressed every 40k miles, the windshield wipers do not last past a year, the cruise control doesnt work, the air conditioning was blowing hot air, the car would lose traction in the rain etc., etc., etc. The list is so long. We just heard back from Infiniti about getting out of this car and into a new one, since the dealership says that these problems are unusual and Infiniti said that they will not do anything about this car because it is out of warranty (It has 70k miles on it). We really anticipated them realizing this car is a lemon and should not be on the road since it is a safety issue having a faulty brake system. This is the worst experience we have ever had with a car and the local dealership (there is only 1 in town) and now Infiniti itself! The car is messing up again (the engine is dragging and the gas mileage has dropped which is usually the sign we get when the brakes are going again) and it was only in to get serviced 2 months ago. Hate that the only option here is a lawsuit!

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

I purchased a 2003 Infiniti G35 in 2006. I am having problems as outlined in a recall issued by Infiniti; however, they are telling me that my car is not part of the recall. When I called the dealership, they said that the previous owner had already taken advantage of the recall so if I want the issue resolved, then I have to pay $650. I have already paid for a new air conditioning compressor and a motor for my passenger side window to find out that the issue was with the audio circuit board. The recall said: On some model year 2003 G35 Sedans manufactured through August 21, 2002, the audio and temperature controls may not operate as expected. When using the audio equipment or the temperature controls, the unit may become inoperative. In some cases, this can be corrected by turning the ignition switch off and back on again. In other cases, the unit remains inoperative and requires service by an Infiniti technician.To prevent this condition, Infiniti has initiated a Voluntary Service Campaign to replace the audio finisher circuit board on these vehicles at no charge to the customer for parts or labor. This campaign affects approximately 23,998 Infiniti G35 Sedans in the United States.The notification letter stated: Thank you for your purchase of an Infiniti 2003 G35 Sedan. Infiniti is committed to providing the highest levels of product quality and customer satisfaction as part of the Total Ownership Experience program. Through our product performance monitoring, we have identified that the audio and temperature controls may, on occasion, not operate as expected.To ensure your satisfaction and to prevent any inconvenience, Infiniti is replacing the component that controls the audio and temperature controls on your vehicle with an improved version. Your Infiniti dealer may have already contacted you to schedule an appointment and to have this component replaced, at no cost to you. If not, please contact your nearest Infiniti dealer to schedule an appointment at your earliest convenience.This free service should take less than two (2) hours to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon their work schedule, or parts availability. If you require alternate transportation, please schedule an appointment in advance so your Infiniti dealer can ensure a free service loan car is available for your use.If you have any questions or concerns about your Infiniti G35 Sedan, please contact your Infiniti dealer or contact an Infiniti representative toll free at (800) 662-6200. If you reside in Hawaii, please call (808) 836-0888.Thank you for providing us an opportunity to ensure ongoing satisfaction with your new Infiniti G35 Sedan. We apologize for this inconvenience.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

These cars are comfortable, reliable and fun to drive. Infiniti has several models to choose from. From sedans, coupes, compact SUVs to full size, this brand has what youre looking for. Quality materials and precision engineering makes these cars worth their price. Infinitis luxury styled automobile stands out from the competition. Beautifully designed and loaded with tech these cars are great to own and drive. Enjoy your daily commute a little bit more driving an Infiniti. Its big enough to hold my family, our dog, beach picnic stuff and hit the grocery store on the way home. Also big enough to pick up grandma from the airport. And it can be upgraded to leather abs, power steering, park assist, auto breaking, and choice of exterior and interior color.

The 2017 Infiniti Q50 Hybrid we bought is fairly affordable for luxury cars and it is fuel-economic. It is luxurious and has an impeccable safety record. It has a modern and sleek appearance, smooth curved edges, not boxy or bulky. The shape makes for fast and breezy driving. You will have an enjoyable, four-wheel drive. Standard features include: in touch displays, a glowing start button, and LED headlights for more advance and updated models. You can go on the Infiniti site to build your own vehicle. You can upgrade and your entertainment system can be updated. You can personalize your own color and technology like 4g wireless, et al. It is very easy to do. A sedan of a later model can have three rows of three passengers each very comfortably. You can upgrade seating for no additional costs.

FX30 - Despite salemans assurances that Infiniti was expanding their network and would be providing services through Nissan dealers... 7 years on and still stuck with extortionate service fees, dearer parts than you would expect for a classic restoration - cant even have the brakes changed at Quick Fit!! Even had to pay almost £200 for SatNav update as 10 year old roads were not on a 7 year old car!! At least two other comparable luxury car options out there with competitive, reputable, and nationwide servicing capability.

Upon purchase of our new JX35, wipers did not work day of purchase. Drove home from dinner in rain w/o wipers. Car was then recalled for a rotor problem. Then on Oct. 20, 2013 at 10 months with under 5,000 miles, the entire dash went blank. Our connected cell phone heated up and we drove home because we were leaving for two weeks to CA. When we returned, we called the dealer because our new car was dead! A tow truck took the car to the dealership on 11/5/2013. We were told it would take 2 days to get a part and repair. Now, Nov. 10, 2013 and still no sign of when the new 2013 JX35 will be repaired. We no longer trust the car since we believe all the electronics and wiring received extensive damage in the electrical malfunction. We have requested a buy back by Infiniti to trade for a new Infiniti. We do not know if anyone else has had any similar electrical problems. We had serviced this car at Infiniti in July for regular maintenance and had not used the auto much since that service! We are awaiting confirmation from Infiniti that they will swap the defective lemon JX35 for a new vehicle!!! We feel this should have been resolved with the dealer long before now!!

I purchased my 1st Infiniti almost 2 years ago. I have spent more time in a loaner car than the car I purchased. The motor has to replaced at 37K miles. The head gasket has been replaced twice and my car is currently back in the shop again. The car has left me stranded twice! This is a manufacturer defect! I guess my safety and wellbeing is not a concern for Infiniti or the BBB. Im assuming I would need to get injured or possibly killed in this car (lemon) before Infiniti will acknowledge the obvious defect. Infiniti/Nissan pride themselves on having award-winning Customer Service. I unfortunately would need disagree as this is the first Infiniti I have owned and the Customer Service/concern I have received has been anything but award winning!

The company offers different variety of models so you can find one to fit your needs no matter what your priority is when buying a car at a worthy price for a great traveling vehicle. I wanted something safe to get me from one place to another and the car I got is very sleek and looks very fancy - like the bat mobile but safer and kids love it too! Theres a variety of colors available for inside and outside of the car and its easy to identify in a crowded parking lot. It fits about as much as most small cars - two in front including the driver and 3 in the back. When necessary it can fit more realistically.

Michelle at Consumer Affairs is the most ineffective, rude person I have ever dealt with in a customer service position. Infiniti made many mistakes in the sale of my vehicle which ended up causing damage to the vehicle and they have yet to repair the damage and be responsible for the added expenses to me. I will definitely never be buying another Infiniti. A car is only as good as the company that makes it. It was a very disappointing experience!

Purchased brand new QX80 in September 2016. Took to Infiniti of Lubbock October 19th 2017. Worst dealer I have ever dealt with. Both times tried to upscale my wife. Front radar is not working properly called and said it is under warranty vehicle has only 20,000 miles. Dealer states the radar bracket was bent and that something hit car to bend it. Vehicle has no damage and has never been hit. Dealer says the front of vehicle is plastic and something could of hit it and bent bracket which is not physically possible. Spoke with Infiniti regional manager and she was just as bad and has no clue of what is going on. She just agreed with dealer. Called dealer I purchased vehicle from and they believe there is no way possible something caused that. Never again will I purchase a vehicle from a manufacturer that will not stand by their warranty.

In a two-month span of time my Infiniti G37x seem to have sudden and explained acceleration. On the first occasion, I, Mark **, was the driver. I took the vehicle to a carwash. At the end of the wash I was waived forward by the guys who towel dry the vehicle. As I stepped on the accelerator the vehicle shot forward at a high rate of speed. I was surprised but blew it off as a fluke. Approximately one month later my wife was driving the vehicle. She was a red light; as the light started to turn green she moved her foot from the brake to the gas pedal and the vehicle again took off at a high rate of speed. Its not the kind of thing that happens regularly, so its difficult to know if its a real problem or human error. Frankly, after it happened with my wife I was really concerned because she is an extremely careful driver. Truth be told, she drives quite slowly.I would like to have the vehicle checked out and perhaps have the black box read to see if there is a sudden acceleration problem. Im not sure who or where I should go to have this matter fairly examined and if there is an independent body who evaluate complaints of this nature. As a direct consequence the vehicle was involved in an accident (second acceleration), resulting in approximately twenty thousand dollars in damage to my vehicle and additional damage to other vehicles and property. The vehicle went from a complete stop, traveled about 100 feet striking another vehicle at speeds in excess of 50 mph. In the first incident at the carwash, one employee jumped out of the way and I managed to bring the vehicle to a quick stop.

I took my car in for service, reluctantly, thinking once they had my address it would mean never-ending direct mail solicitations. I routinely unsubscribe from junk mail such as this but Infiniti has made it IMPOSSIBLE to do so. Ive spoken with the local dealership, corporate, been bounced around to Nissan, sometimes been told nobody knows which other part of the company is sending these, sometimes promised resolution, and at the end of the day continue to receive their BS. Most recently they had the audacity to send me a mailer with a business card inviting me to contact them at the local dealership personally. I will NEVER AGAIN get service from the dealership, and will NEVER buy another Infiniti, or Nissan, as a result of their persistence and disregard of a simple opt-out. I cannot express the extent of my frustration.

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

I purchased a used 1997 Infiniti J30 and 2 weeks after buying it, I noticed one night that the car had trouble accelerating. We thought that maybe it came from the muffler having a tiny pin-sized hole in it, but obviously that wasnt the problem. When I started out to work the next morning at 4 a.m., I noticed that the car would not accelerate past 20 mph. I turned around and went back home and waited until the repair shop opened. I made it there, and before I pulled into the parking lot at the shop, my car began making this loud tapping sound. They put it on the diagnostics machine and told me that I needed an engine. Wth?! I just purchased this vehicle from a young man who told me that he had gone to have it checked and the only problem they found was the hole in the muffler. How could this be?

They are a liar. Their mentality of conducting business with consumer were very unethical. Ive leased and purchased vehicle from Mercedes, BMW and Lexus luxury vehicle, but my experience with Infiniti service is the worst. They dont honor their words, they mislead you. Theyll be nice to you at first when you are shopping their vehicle. As soon as the documents are signed, money been paid, then you are nobody to them. They only see the money sign on your face. You would think that oh, you got a luxury vehicle from them, their service should be much better. WRONG. Infiniti is not in any level of comparing with Mercedes, BMW or even Lexus. Whoever had already purchase/lease a car from them, good luck and I sympathy for you. Whoever plan to purchase/lease a vehicle from them, think twice and definitely look elsewhere. Honestly, I can wait for my lease to be over. I will never want to deal with them anymore. I will give Infiniti a minus star.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

Had a bubbling dash that was fixed only after my class action lawsuit was filed. I have had brake problems before, which I had to pay for and now have them again. This vehicle is a 2004 FX 45 with 26,000 miles on it. Im not afraid of another lawsuit concerning the braking system.

Infiniti was truly remarkable. The car I got had a beautiful exterior, nice navigation, cool tires and great selection of colors to choose from. It can hold up to a max of about 2000 lbs.. Its strong too and one of a kind. I would recommend this brand of cars to anyone looking to purchase a fancy car. It offers a lot of fancy top notch vehicles that are not too high in price. You are also able to customize your car or pimp it out (however you wanna phrase it) in any way like and it doesnt take very long.

My wife and I have a 2015 Q60 S Limited edition. It was broken into two days ago by someone popping the cover on the key entry and jamming a screw driver into the lock causing the windows to roll down giving them easy access to the car and contents and causing damage to the door and lock. After doing an internet search I found that this is a known issue with Infinitys dating back to 2008 and therefore making the cars a target. I would like to have Infinity fix this issue with our car and others so that the windows will not just roll down when a screw driver is jammed into the key entry. Possible solutions: Disable the roll down feature, remove key cylinder or other. At this time they will do nothing and the dealership will not comment on the known issue. They referred me to Infinity consumer affairs that offered nothing.

I am a third time Infiniti buyer and third time was not the charm. My car has been in the shop 5 times in the first 14 months of ownership for brake noise. Noise which is loud enough to be heard inside the house when I enter or exit the driveway. Excuse after excuse from the dealer with no real resolution. First, it was a pin, then a hose and now a spring. I have to fight to get them to reproduce every single time. Ive been told they squeak when theyre cold then they squeak when theyre hot and finally its not a safe issue.When I opened a case with customer service, what a joke. I called 4 times now, twice spoke to the rep and twice left messages. Not a single thing done as a result of my case being opened. The quality of the interior is awful. Leather seats cracking after just a year, silver trim nicks with the slightest pressure. Every silver panel on my car has dents and scratches - looks terrible. The dealer replaced one of them as goodwill and a day later, there were already two nicks on it. The new panel is worse than the old one. I am very frustrated, I wish I had never bought this car. Buyers, beware.

Infiniti has the most outstanding features available. Their look is so innovative that any type of person would love this vehicle. It has a variety of models for each type of individual out there. Whatever you are looking for Infiniti has it. They have models from the sleek and savvy to the family and modern. If you are laid back or more outgoing, they have the look for you, too. Infiniti has any type of upgrade or personalization that you want. All you have to do is ask and they will do it for you. And if you dont want all that hoolah then tell them and you dont have to have it. Infiniti is there to meet your needs, not theirs. The passenger capability is also awesome. It is a very roomy vehicle. Its great whether youre just one or two individuals or a family. They have the car for you.

I have a BRAND NEW 2014 Infiniti QX80. Black exterior. Two months after I bought it, the paint started chipping/peeling off the roof and hood. Now I have paint peeling off the hood, roof, bumper and fenders. Been told by an auto body expert that the paint is too brittle. Originally, Infiniti was going to repaint it. Now, they say they arent going to do anything. My tough luck. I am an attorney and I have already filed suit in West Virginia. However, I would love to make this a class action lawsuit against Nissan North America as their product and customer service is terrible. I have seen a lot of people on the internet with paint issues. To that end, if anybody is interested in joining a class action lawsuit against Infiniti, please email me.

I have been looking to buy a new luxury sedan and was considering a Infiniti Q70 Hybrid, only because the MPG of the non-hybrid for Infiniti is terrible. I actually like the Q70L because of the legroom in the rear, but the Hybrid was not available in it. However, any dealer Ive visited says that they have never seen the Q70 Hybrid and doubt that it is available. When I go to Infiniti website and do a Build and Price, I can build it, yet the quote goes to my local dealers (not so local... 2 hour drive) and they tell me not available. I try to contact Infiniti Consumer Affairs to find out whats going on and they put me back to sales of the dealers Ive already talked to... that know just as little as I do. I guess that is my hint... That it is probably a mistake to be looking at this vehicle in the first place. I get quick and satisfactory replies back from other manufacturers where I have contacted for other issues or questions.

The company resolved 100% and responded to me directly. I dont believe they even knew this was here. Im very pleased with Infiniti Financial Services and have leased with them for 15 yrs. this was a very shocking and guess one off situation. No need to contact them. Thank you.

We bought Infiniti just last year and went to get yearly service done. I was told over the phone that we will get car back after service in 3 hours and they will provide us courtesy car for that time. We dropped car at 2:30 pm and was expecting to get it by 5:30 pm. When we went there, they didnt give us any courtesy car but offered us shuttle ride to a nearby shopping center. We were ok with that and opted for shuttle.When we came back from the shopping center the car was not ready. We asked them, they said it is just due for washing and will be done soon. We waited half an hr more and by that time it was 5:10 pm. At that time, they told us that they guy who is supposed to wash our car is out to drop someone. They had no idea when the guy will return and wash our car. We had another activity to take care after that and regretfully we had to pick up our car unwashed. They were not punctual with their commitment. If they offer shuttle service to the customers, that should not be at the cost of service. We are very disappointed by this behavior of such a reputable car company.

Infiniti manufactured a faulty dash in the Infiniti fx35, which bubbles and cracks (after your warranty is up). Infiniti knows the material is damaged at my fault to the customer. Yet they will not pay for $2500.00 repairs. Infiniti will not discount the repair. However certain customers have been granted this courtesy. I guess Infiniti appreciate certain customers more than others. I have filed a complaint with them as well. There has to be something that can be done... I will never purchase another Infiniti!!

My 2003 G35 Coupe has had numerous issues. I purchased this vehicle in 05 with 21,000 miles and immediately noticed a break recall. Thankfully dealership handled that, however that should have been a telltale sign. After the two motors went out on my windows, alternator, cam shafts, sun roof off track, AC compressor, DR2 headlights ($210/each). Ive finally experience the ultimate issue when my GPS/AC/radio unit went out. Well sort of. The navigation and radio systems are both powered off and the AC unit is always on high. Besides paying $2000 extra just because I wanted the navigation system, I am now averaging about 14 mpg thanks to my uncontrollable AC unit. After paying $29,000 for my car and now not having the expendable cash to maintain my vehicle. There it sits while the paint job oxidation is progressing. Infiniti if youre out there PLEASE REDEEM YOURSELVES AND MY FAITH AND PIMP MY RIDE.

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

Infiniti offers various models of cars that can fit the needs of a wide variety of people. They have SUVs, sedans, etc. Not only does Infiniti offer normal gasoline-powered cars, they also offer a hybrid of gasoline and electric fuel in order to help the environment. Infiniti has very green models. The appearance of their cars are very luxurious and definitely are appealing to the eye. The outside paint is sleek and shiny while the inside interior is soft and comfy. The overall design is smooth. The features of this car include computer controlled dashboards that allow a driver a new level of safety. There are also many options for Infiniti for personalizing and upgrading various features of the car. One can easily change the color of the interior and with the dashboard, set various messages and programs at certain times. The passenger capacity of Infiniti is perfect for huge families too. There is plenty of space for people to sit comfortable along with much-needed storage space for various things such as books, backpacks, supplies for vacations and etc. messages and programs at certain times.