Infiniti had the variety I was looking for. Including models, mods, colors, etc. The dealership had many models on hand so I saw the features and models upfront. Going in, I knew what most of the features were but it helps to have them all there and I got to test drive it. There are many versions and upgrades to choose from and the reps were very knowledgeable about everything and answered all my questions about the differences. I went in wanting a 4 door but I got a 2 door and it worked out fine.

I have an Infiniti JX35 2013. In the past 3 years I had to replace both the right and left headlight units at a cost of $1200 each because water leaked into the encasement and caused an electrical shortage. I called Infiniti initially and was told that it was an isolated problem with my own vehicle, but have since read multiple reviews on-line from others with the same issue. Now my R side headlight is fogged up again. I called them today and they were absolutely no help. I was told to take it to a local dealer for an electrical diagnostic starting at $150 cost to me, even though this is the 3rd time to replace the same part, and I have a photograph of the obvious moisture inside of the headlight. They really just dont care. I will never buy a Nissan product again.

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

The company offers different variety of models so you can find one to fit your needs no matter what your priority is when buying a car at a worthy price for a great traveling vehicle. I wanted something safe to get me from one place to another and the car I got is very sleek and looks very fancy - like the bat mobile but safer and kids love it too! Theres a variety of colors available for inside and outside of the car and its easy to identify in a crowded parking lot. It fits about as much as most small cars - two in front including the driver and 3 in the back. When necessary it can fit more realistically.

We bought our 2008 G35X new. At 23K miles (mostly highway), we started getting warning lights for VDC off, slip and brakes. It was still under warranty, so I took it to the dealer (Dorschel Infiniti of Rochester) who said they had to charge me for the inspection if they couldnt find anything wrong. After inspecting, they said the only problems were that the rear pads had only 2mm left and the fronts 4mm. They strongly recommended a brake job for $379 per each axle. I was an automotive engineer for 20 years so I questioned this, but was told that 25K miles was normal for rear brakes and 27K miles normal for fronts. Given the long and horrible history weve had with this dealership, I was more than a little skeptical.I contacted Infiniti customer service, who told me that 30K miles was normal brake life and they werent going to do anything. She also said that she just had a similar complaint, so she recently checked into it. When I told them that they were about to lose a customer, the rep asked if there was anything they could do to keep us. When I said, Yes, replace my brakes, she said they wouldnt because brakes are wear items and arent covered by warranty at all.

I leased a QX 60 with all the bells and whistles. Nice car a bit under powered but it was for the wife. Recently, I turned in the lease and Infiniti claimed there was over $3,000 in repairs. I inspected the vehicle myself after having it detailed, I saw nowhere near the so called damages. After their so called 3rd party inspection, they stated there were chips in the paint and dents, which conveniently cost $300 apiece to fix. I asked them to provide me with pictures of the damage. They refused. At this point, I either was going to pay the so called damages or hire an attorney. Its interesting, the damages were right around what it would have cost me to hire legal council. It is my belief that Infiniti leasing has questionable business practices.

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

So I bought a 99 Infiniti G20 with only 80,000 miles on it. I knew it needed TLC however, I had no idea the manufacturers decided to no longer make important safety parts and the dealers offered no choices other than go to a junkyard. Any intelligent person knows some things you shouldnt ever purchase secondhand!!! I was going to buy a newer one when my son graduated HS however, I no longer want anything to do with this vehicle. I have found few and far aftermarket items. I cant believe an axle assy more specifically the kingpin bearing is nowhere to be found. I AM AT A LOSS FOR BOTH ME AND MY CUSTOMERS ATM!

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

I am the sad owner of a 2003 Infiniti FX35. I have had so many problems with the car and I will never ever even consider buying another Nissan product. My problems consisted of a non-working gas gauge, a CD player that skipped like crazy from the start of my ownership, replaced both front end wheel bearings, replaced the brakes twice and now the final overheating. No one including Infiniti of Orland Park who charged me $700.00 for a new after market radiator can figure out the problem.After a diagnostic, technician from Infiniti of Orland Park, IL; said, I need a radiator. I was told an Infiniti radiator would cost me $1200.00 but they can replace my defective one with an after market radiator for only $750.00. I elected to have them replace the radiator with the after market one. After their Technician replaced the (defective?) radiator with the new after market radiator, I received a call from their service writer and he said that the car was still overheating and blowing out cold air.I was told by Infiniti of Orland Park Pros that it would take at least 5 hours of additional labor to figure out the problem. In other words, the attitude was come in and pay us $750.00 for nothing and get your FX35 Infiniti out of here. He also suggested the cars life was over due to the 130,000 miles I had on it.In the mean time I have been driving my beater (183,000 Mile) Ford Expedition that I was forced to buy so that I had a car while 3 auto shops are trying to figure out whats wrong with my very expensive FX35 with the 130,000 miles on it. I am a Sales Trainer for a major Mattress Company and travel throughout the USA educating large groups of Sales Associates. There is not one class that I do not tell this story to. I am and will warn everyone I ever speak to about Infiniti and tell them to never buy or even suggest one to their worst enemy.

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

I bought a Q50s 4 months ago. Ive had problems with stereo since day 1. Infiniti said there would be a fix any day now. My dealership said its a common problem with this car. Infiniti set me up with my own account representative. She agreed its been a problem. She then told me that infiniti would make 2 car payments for my inconvenience. A few weeks later I received a call that it wasnt approved and I could get a $300 service credit. How can infiniti still sell a car that has a known problem?

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

I paid nearly $80K for a new 2014 Infiniti QX80. From the day I got the new SUV there was a issue with the Bluetooth not connected well with my IPhone. They told me that they could not do anything even though the car is 5 mos old and had barely $6K miles. They said to complain at the Consumer Affairs so that Either Infiniti or Apple company will work the quirks of the IPhone to better link with Infiniti. I paid lot of money to suffer with bad connections or no connection to listen to Audio from my IPhone.

Junk, no other way to describe these cars, just junk. Ill never own another one. I told my wife we should have bought a Lexus, but no... With only 15k miles already they want to screw me out of over $250 telling me my rotors are bad and thats just the front! What are they made out of? Plastic?

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

My jx35 passenger airbag deactivation light turns on randomly. I took my automobile to the dealer at least six (6) times and dealer couldnt reproduce it. I recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. Finally, the Department of Transportation and National Highway Traffic Safety Administration released a recall. Occupant detection system may disable pass air bag on 03/12/13. Also, we are experiencing a problem with the city mpg. I obtained an average of 10mpg instead of 18mpg offered. This is definitely a fraud.

Re: 2014 Infiniti QX60 – MILEAGE 21213. Let me begin by saying I am a loyal Infiniti owner. I purchased a 2013 JX35 from Infiniti of Lynbrook and every experience with them was professional and delightful. Their customer service was exceptional. The only reason why I went to Infiniti of Manhasset is because Infiniti of Lynbrook didn’t have the vehicle that I was interested in purchasing. I assumed that I would receive the same great service at Infiniti of Manhasset so I took a chance with them. I am sorry I took a chance with Infiniti of Manhasset and regret purchasing my vehicle with them.On December 5, 2016 I visited Infiniti of Manhasset interested in seeing and test driving the above referenced vehicle. I was introduced to Michael ** the Used Car Manager and I explained that I was approved by my credit union and I had an Infiniti JX35 before so I was interested in a QX60. He introduced me to the Sales Consultant Benjamin **. Benjamin ** accompanied me on a test drive and we walked around the vehicle to check for dents, scratches and any other issues the vehicle might have had. It was approximately 8pm at that time and dark outside making it impossible to see all the issues the vehicle might have had.I told Benjamin ** that I was interested in purchasing the vehicle and the negotiating began. Michael ** explained that there was an $850 “Dealership Fee” and was insisting that I allow him to run my credit through his banks. I explained that I was approved and had no reason to run my credit again. Furthermore, I was unwilling to pay the $850 “Dealership Fee” and I wanted to know why he was so adamant in wanting to run my credit through the banks. Michael **s tone changed to an aggressive manner and he started explaining to me that he wasn’t making any money off of me! He said that he had many hits online for this vehicle and didn’t need my sale. I could take it or leave it. He was going to sell that car. He said the $850 is his commission and the Banks give him a kickback with every inquiry. I told him that I was in the process of purchasing a home and that I didn’t want my credit run again and that I wanted to negotiate the car price based on the listed online price $33,489. In the end $33,249 was agreed upon in addition Benjamin ** and I noticed the vehicle had a small dent and chipped paint in two areas and it was told to me that that would be fixed by Thursday December 8, 2016 when I pick up the vehicle at 11am.Moving forward to Thursday December 8, 2016 I arrive at approximately 2:30pm with my husband Marcus **. We take a look at the vehicle and there is dried gum on the back passenger side of the vehicle, the cup holders were filthy with a blue sticky paste and it was apparent that the car was NOT detailed it had been washed but no special attention was taken to present this car to its new owner. A careful review of the vehicle in the daytime revealed that the rims on the vehicle are scratched and dented. I did not notice this discrepancy on Monday December 5, 2016 when I originally saw the vehicle. I explained that I was unhappy with the rims on the vehicle and my husband asked if they could take clean rims off of another vehicle and switch my rims. Michael ** explained that he could not do that and back in the aggressive, condescending, rude tone he had on Monday said that fixing the rim would cost him money and he wasn’t doing that. He said that he would have the rim detailed the same day that he would have the chipped paint fixed. But he wasn’t spending any money to fix the rims because that wasn’t discussed on Monday. I told him that Benjamin and I didn’t see the rims because it was dark in the parking lot and that shouldn’t matter. My husband explained that he could lose the deal over a rim and again Michael ** went on to explain, continuously mentioning that he could sell this vehicle to someone who was not present in the dealership with a check ready to purchase. Michael ** repeatedly expressing how someone else could purchase this vehicle made me feel as if my money was not wanted or needed in your dealership. I was not applying for a loan I walked in with money to purchase this vehicle outright. Your Used Car Manager made me feel as if my business wasn’t wanted. Could it be because I am **? Was he speaking to me in a rude condescending manner because he could care less about his customers? It is unprofessional to tell a customer that you are not making any money off of them! I believe he made no effort to correct the paint job prior to pick up, I believe he didn’t ensure the vehicle was detailed prior to the 11am pick up time, I believe he saw the rims were scratched and dented but could care less because I am a ** Woman. I am sure if I were a ** Woman he would have never spoken to me in the manner in which he did.Michael ** made me feel like he could care less about my bank check. That I wasn’t important because if I was he would have walked through that vehicle himself to make sure that it was at Infiniti of Manhasset’s standard! His condescending tone made me very uncomfortable and I spent the entire evening regretting my purchase and wishing I went back to Infiniti of Lynbrook where I had purchased my 2013 JX35 two years prior.No one should be left to feel like they are less than or unimportant. When Michael ** left Benjamin **s office we heard him telling the other Infiniti employees that we were complaining about the dented rims and that he wasn’t going to fix or change any rims laughing about it like if we were a joke. This infuriated me! He could have at least waited until we left before he chose to talk about us. The Sales Consultant Benjamin ** was very helpful. He test drove the vehicle with me. He went through all of the vehicles features and he explained that he would handle scheduling my future maintenance appointments. I will never purchase another vehicle from Infiniti Manhasset. As a Correction Officer I fully intend on expressing my horrible experience with this dealership to my co-workers to ensure none of our over 9,000 Officers never have to deal with this type of disrespect. I fully intend on communicating with Infiniti’s corporate office and consumer affairs about my experience with Infiniti of Manhasset.

I own a 2006 Infiniti G35 that I purchased new. It now has 136,000 miles on it. I brought it to my dealer about 2 years ago when my doors had rusted and were replaced under a special extended warranty. At that time, I showed them an issue that I was having with my hood. When you raise it, it catches on the corners, in both corners near the windshield. Raising the hood has resulted in bending the corners of the hood and the quarter panels, resulting in paint chipping and rusting. It looks terrible, plus it’s often hard to raise the hood. The dealer told me that this resulted from having service at a non-Infiniti dealer, and that they did not lube the hood hinges as they were supposed to. I have never in my life heard of such an issue or service requirement.This issue is all over the Internet. Its just a very poor design in either the hinges or the hood/quarter panels that should be admitted to by Infiniti. Owners should be provided with restitution in terms of repair and resolution of the problem. I was at a service garage today and the mechanic said that every G35 he has serviced has had the same problem. Is anyone aware of a class action suit regarding this issue?

I was clear with my salesperson that I couldnt afford a payment over 500.00. I was clear about all that I wanted on my car & was told it had it. Lies!! While sitting down with my salesperson I gave him a list of my must haves. He stated the car had all the bells & whistles. It does not have what I wanted. I also stated that I had a budget of no more than 500 for a car payment. After agreeing to a price Im sent to the finance person who tells me, not asked me if I wanted this additional insurance. I go back to the salesperson who says I dont know but you agreed to this extra insurance. I never did because I was not asked. I was very clear that as a recent cancer survivor I have expenses that must be paid for and that I had a strict budget of 500.00. Then the car was disgusting!! It smelled of cigarettes and I could not believe this was not addressed prior to showing me the car. Did I mention I am a cancer survivor!?? The car was so filthy that when we opened the sunroof leaves and what have you fell in the car. I then had a temporary plate that expired. I called the dealership approximately 10 times that day to ask what am I supposed to do?? My husband is ** and I certainly did not want him getting pulled over!! Starbucks, shooting unarmed ** men etc... The manager never would return my calls that day, The receptionist stated she recognized my name from calling so many times that day and would walk my message over to him. Never once did he call or step out to apologize to me once I arrived. I insisted on speaking to a manager since I was now driving with an expired temporary tag. I was then introduced to the finance manager who stated that this was a bad day because they were in meetings all day. I then explained what my issues were with the finance guy and how I was never given the option to accept the insurance but rather told that this was what my payment was. She then tells me she cannot cancel it to make my payment lower but that I can have the amount deducted to the entire amount at the end. My payment stays the same but it will be less from the total. I then took the car in to be cleaned from the awful smoke smell and to be detailed. The smell is gone but the car was not detailed at all. The service guy came out and said, Yeah this is disgusting. The car wasnt even wiped down properly. Finally, I then had to take it in for an oil change!!! How does it need an oil change and I just purchased it.I ABSOLUTELY REGRET PURCHASING THIS CAR!! I WISH I NEVER STOPPED BY THIS DEALERSHIP!!! I am and have been so stressed out that now I am on blood pressure medication because I dont know if I will be able to make the car payments. Medicine or car payment!!! I hate the fact that as a woman I was taken advantage of!!!Consumers Desired Resolution: I want the finance genius at Infiniti to find a way to bring my payment down to 500.00 a month or take the car back. Let me out of this contract so I cannot feel like I am overwhelmed and deciding between paying for my medication or making a car payment. On May 25, 2018 I received a voicemail from Bobby, the general manager from Tampa Infiniti. In his voicemail he stated he wanted to address my complaint to BBB. I returned his call on May 26, 2018 and he made an offer to me of a new car with a $50.00 decrease in my payments that is a lease. He stated the car was a Q 30, which is a much smaller car than what I presently have. I stated that car he was offering was too small for my family and me and that the consumer ratings were not positive. I then offered to come in to discuss the matter in person and he asked if I could wait and come in after the Memorial Holiday weekend because he expected to be busy. I stated that I completely understood and would come in on May 29 @ 3:00. I arrived today and Bobby insisted that according to the paperwork I agreed to the payment by initialing or signing. I repeated that I was not denying that I signed the paperwork but that I felt I was deceived. I repeated just as I did on the day I went to purchase the vehicle, to the BBB and over the telephone I was adamant of what I could afford due to my health. I was not impressed that he was making me an offer for a new car!! Maybe if I was 20 years old I would jump by hearing NEW, well Im not!!! I am almost 50 years old and at this time NEW was not going to make me take the vehicle just because it was new. This is my first time purchasing a used vehicle. Lesson learned!!! Bobby however, insisted that I agreed to the amounts because he had the paperwork in front of him. Again, I stated I was never asked if I wanted the additional insurances, rather I was told. Bobby even had the audacity to tell me No you knew, and the finance man asked me and I agreed. I was not asked but told. I even explained that I went back to the salesman to ask how did my payment increase and he stated he had no clue but he came back to me and stated I asked for the insurances and I was aware. NO I DID NOT know or was even explained to!!! My question to Bobby is, Were you there? Bobby and I know he was not there, so how can he be so adamant that I was explained to about the insurances. I then told Bobby that I thought he wanted to help me but it was obvious he had no intention of helping me but to humiliate me by repeatedly telling me I signed the paperwork. I stated due to my diagnosis of breast cancer and the stress that was being brought upon, I needed to avoid the stress he attempted to give me and I refused to be belittled. His efforts were a waste of time for both of us and that I was leaving. I immediately left. Infiniti has certainly lived up to the reputation of being barbaric hyenas with no morals!! This has certainly been a learning experience for me and I plan on telling every person I know to never ever do business with Infiniti of Tampa Bay. I will certainly tell every teacher I work with to NEVER EVER do business with Infiniti Tampa Bay. Then as I was leaving I bumped into Nick who sold me the car and he couldnt even speak or look me in my face. Guilt!!! Or maybe not since he is a part of the hyenas team. I would have been willing to walk away with an older vehicle or any other vehicle comparable to what I have now and that would give me the payment I asked for when I walked into the dealership. It is my feeling Bobby only read that I wanted a lower payment and not that I felt taken advantage of and that the reputation of car salesmen truly live up to their rumored names. I know I should have never agreed to the payments that was not what I knew I could afford. I guess I will have to only purchase my cancer medications when the money becomes available. And by the way Bobby, thank you for wasting my time today that I cannot get back. I pray no one you know would have to make that decision of purchasing their medication only when they can afford it.

The I30, four-door model with leather and good sound system is a mid-level of the brand but it has good workmanship in construction. Its an older model, so design was outdated to more current models. But its attractive and functional design. It also has well-rounded lines with functional interior amenities, controls and easily accessible. Since this was a basic model, it did not contain a lot of bells and whistles. The sunroof was a nice feature and worked well. A larger engine was not needed as the model performed well. The car is listed as seating for five, which was correct, but rear seat leg room was limited. The front passenger compartment was quite narrow for leg room.

I had a helpful salesman and there were plenty of cars on the lot. However, they all looked the same which is not a bad thing but I just needed more variety. I wish they had some newer models also. My car is black with automatic windows. The Bluetooth is nice for playing music. The color is shiny and sleek, and I really enjoy how my color looks. It also fit five people which is standard for a car. That is all the room I really need since I am a single person, but I would not recommend for large families. There werent that many personalization options for my car which is okay because I do not need a lot of the expensive but cool upgrades.

I lease my Infiniti QX70 2017 on October 2017. Since then I had very bad experience with their service. It start with the fact that they didnt provide my the additional tool to change my Tire. I waited 3 ours to someone to come and change my tire (I could do it by my self, but I didnt find the special key). When the help arrived he also didnt have the special tool and I was suppose to wait 7 hours for towing. Last week I heard big explosion while driving and the Exhaust fell down.I didnt bump anything!!! And when I went the the Mechanic, they blamed me to bump something and pay 1500$ to replace the exhaust. It was impossible to bump something since the bump was in the posterior part of my exhaust. I try to talk with consumer affairs but they denied my concerns. This for sure my last Infiniti ever. And of curse, all my friends tried to prevent me to lease Infiniti. I feel so bad that I didnt hear to their advice.

Infinitis variety is interesting and unique. Its appearance was silver with a big body. It has a wonderful shiny color that gleamed in the light during the day or night. Magnificent appearance. Its huge inside with lots of space available and optional third row for more seating.

Over the last 2 weeks I have developed several bubbles on the dash of my Infiniti FX35. I had previously noticed just a couple bubbles in a inconspicuous area of the dash, so I didnt think too much about it. Since over the weekend they spread like wildfire. I looked it up on the internet - it is a known defect of the adhesive. I promptly called Infiniti Consumer Affairs and they have refused to fix the problem or make right by it. They stated that my warranty was up in May of this year and stated lack of Customer Service Loyalty. Translation: I havent been to an Infinity dealer for service which would prove I am loyal, weak argument. I explained that is because the closest dealer is 40 miles away and I have a mechanic for routine maintenance. I also explained I never received notice of this known defect. It didnt matter to them. I will NEVER buy Infiniti again and STRONGLY recommend you dont either. Their poor customer service doesnt deserve anyones loyalty. Ill go back to Lexus!

I purchased the Infinity G37 S 2011 (New). Less than 5 years old and only about 45,000 miles: Adhere to all the appropriate maintenance recommended for this vehicle at the dealership. My automobile was making strange whooshing noise, (no matter what speed) so I brought into the dealership. They stated that it was the tires making the noise, the treads are fine, however uneven due to road conditions and the only way to remove the noise is to replace all of them for over $1,000 dollars. This resolution, without thoroughly examining the tires (only a test-drive) is completely unacceptable. My car is in pristine condition, driven appropriately and handled with care. I did not receive any assistance from Infinity Corporation nor the dealership. For this caliber of luxury car, the tires provided did not fit my vehicle specification, nor should it have to be replaced after such a short period of time and/or mileage. This is not wear and tear but an inferior tire. As for my Bluetooth system, since the purchase of this vehicle, I have had nothing but problems with this unit. Finally, the unit had been replaced (once), after countless deliberations with the Infinity dealership, however, the problems persists. No one, no matter my location, type of phones, can anyone understand me.This system is deplorable, and once again, neither Infinity Corporation nor the dealership had been able to resolve this problem or cared to.

Recently, I purchased 2011 Infiniti FX35 Premium model from Woodbridge Alta Infiniti. My brake started to make squeaky noise around 5,000km odometer reading (Canadian car). I took it to my dealer 3 times, the technician did the security sanity check and found no problems and told me its common to hear brake squeaky noise in all Infinitis. So basically, the dealer wont do anything to fix squeaky problem. At this point, my only option is to upgrade factory brake pads to ceramic pads and I am not even sure this will fix the problem. I am very disappointed in (1) Alta Infiniti technicians and (2) FX35 brake system.

I have owned an Infiniti 2004 Q45 with 62K miles that has been garaged most of the time. I intended keeping this vehicle as a collectors item. I also own another vehicle, so it has not been my main transport. Unfortunately, the vinyl around the sides of the drive seat has started to tear on its own. On inspection, the quality of the vinyl is very poor. What a disappointment for a car costing 64K. I will never buy another Infiniti product.

I purchased the car and 6 days later the engine blew. Long story short, Patrick ** said take it to Garcia. THE ENGINE NEEDED REPLACED. After 2 weeks I got it back. When I got it back the engine ran but the air conditioner was broke so the next day took it BACK FOR AIR CONDITIONER. Then I had this car for 3 weeks and it overheated. The engine light came on...I havent been driving it. I am going to take it in for repairs again but I am afraid I have been too trusting. Now its been 2 months. I am going to take it in. I hope CarHop/UAC make it right. I have had this car two months and Im afraid to drive it anywhere for fear it will break down. I am taking to THEIR mechanic tomorrow. My warranty is good. Ill have it FIXED again. Hmmm fixed...right.Updated on 07/16/2016: Well its been a couple of weeks update. I called 07/15/16 to tell them I had fixed the car. It cost me but I would pay them Aug 1 my July 1 bill. They said no. That if I didnt pay the full amount they would disable my starter. WELL...AN HOUR LATER I CHECKED AND YES ONCE AGAIN STRANDED WITHOUT TRANSPORTATION. I am a single 32 yr who has to not only figure out a way around but I have PTSD. This is not my idea of good customer service. That car altogether has ran for maybe 2 1/2 weeks total. I finally get it working and Garcia turns it off. I need a lawyer.

I bought my Infiniti last September 2014. Until now June 2014 it been like 8 time I have to go to the garage for update system, rust, repaint, frozen brake... A lot of problems.

The car model provided all of my needs. This needs were Bluetooth radio, USB connector, wifi, gas mileage and safety specs. The car was great looking and it matched with its safety build. It looks better than my old cars and I liked it very much. The cars color was also what I needed. I bought my car in blue and it looked really shining. The capacity of my car that I bought from a dealer at the price I wanted was great. It was really good with fitting all of my stuff. Sometimes I could just use the backseats to fill even more stuff. This car helps with that a lot. I liked that I could do so much in my car and the specs were very high class. It looked more than what it cost, I was very amazed at the price for having so much options of gadgets I could use in my car. I liked them a lot. Overall a great buy!

I love my Q70L. I am 510 and I love room in a car. The car exceeding my expectations. It has a huge backseat and a huge truck. It is truly the grand daddy of cars. Thank you Infiniti for making this amazing machine.

Infiniti is by far the worst car to lease. Not only is the seating very uncomfortable but also created more back problems for me. The lumbar system in these vehicles is horrendous. What is even more upsetting, is their website has been down for days now. I cannot see my payoff amount. When I asked to remove the automatic payments option so I can make the last full payment (so I would not be overcharged with autopay) I was neglected and hung up on 4 different times. Customer service is a complete joke. One guy couldnt even get the volume on his headset to work. Do not lease from this company. Its time for Americans to stick with their bread and butter (Ford, Chevy, etc.)!

I have an Infiniti G25 and the steering lock unit failed. I took the car to Infiniti Lynnwood and Brian told me it would cost $2,263.53 to fix it. I did some checking and I saw that this part was recalled on some Nissan cars and that Infiniti refused to recall it even though they are the same just that Infiniti is the Luxury side of it. The scam is that the dealership is the only ones that can fix the problem so they charge outrageous prices so I am trying to put together a class action lawsuit against Infiniti. If anyone has had this problem you can email me.

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

We bought Infiniti just last year and went to get yearly service done. I was told over the phone that we will get car back after service in 3 hours and they will provide us courtesy car for that time. We dropped car at 2:30 pm and was expecting to get it by 5:30 pm. When we went there, they didnt give us any courtesy car but offered us shuttle ride to a nearby shopping center. We were ok with that and opted for shuttle.When we came back from the shopping center the car was not ready. We asked them, they said it is just due for washing and will be done soon. We waited half an hr more and by that time it was 5:10 pm. At that time, they told us that they guy who is supposed to wash our car is out to drop someone. They had no idea when the guy will return and wash our car. We had another activity to take care after that and regretfully we had to pick up our car unwashed. They were not punctual with their commitment. If they offer shuttle service to the customers, that should not be at the cost of service. We are very disappointed by this behavior of such a reputable car company.

I have problem with Infiniti service in Cletendon Hills. Car still on warranty but service...no one admit this car has little bigger problem with alignment. Every time Im dropping off, car alignment is off. It is so bad, right front tire has to be replaced. My question is not how much off is alignment, where is reason why alignment is so much off? Im talking about adjusting four-five times every year. Car is three years old with 23200 miles.

2015 Infiniti QX60 - Probably the worst car I have ever had. A basic station wagon with a weak engine and sloppy transmission. No power, horrible brakes, handling. The tires are the worst. I hydroplane all the time in rain. Absolutely no traction in the snow even in snow mode. Making a buzzing and whistling sound like our 2013 JX did.

I bought a 2014 Infiniti QX60 and since I bought the car, I have issues. First within a week of buying the car the headliner was coming out. I took it, they fixed, then a second time for same issue. Now I have transmission problems, it being twice I take it to the dealer, the car only have 12k miles. The dealer keep saying is normal - that the transmission works like that when I shift from reverse to drive, it kicks really bad. I know that is not normal. It didnt do that when I first bought the car. Joe the service manager said that he was going to call me to set up an appointment - is already being more than a week still havent call me. I already call three times and left message for Hans ** who I took my car for a second time. Until now he havent return my call. In total my car is being at the dealer 4 times for problems. I will never get another Infiniti. I dont recommended, I dont even want to keep this car anymore - the worst experience ever. Dont go to Cerritos Infiniti or any Infiniti.

Infiniti cars are very well made and have several different styles to best suit your needs. I choose the I 30 and was very reliable and drove this car for about 5 years. I would recommend this type of car to anyone wanting a reliable automobile. They are very luxury cars and have all the bells and whistles other more expensive brands for a better price. Their appearance is very stunning and most people thought I paid twice the amount for my car because of the stunning appearance.I bought my I 30 used but there are tons of different options out there for these cars do suit any lifestyle or consumer needs without breaking the bank. Mine had a sunroof, everything electrical leather seats, cd player, the luxury at a great price. This car was great for my husband and 2 kids had a very large trunk fit all. Never had any issues for space, very comfortable and is an all-around dependable car. The leather was very sturdy. After all the wear and tear my kids put on it never had a crack rip or tear, looked almost new.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

This car has been a fun car to drive but the reliability has been a joke. Almost immediately after buying the car the window regulators were messed up and I had to pay to get them fixed. Now the CD player is messed up, its got some CDs jammed in there. And Infiniti is quoting close to $1500 to fix this? Are you kidding me!? These cars are junk. Might as well stick with GM cars. Even if something goes wrong in a GM vehicle it costs under 200 to get it fixed.

I purchase 2014 Infiniti QX70 at Aug 19, 2014. The car come with lots thing need repair. The dealer tell me is ok, they will take care for me and like brand new. Lots body paint, look like its been touch up. After 3 months between dealer and their official body shop, now dealer drop my case and tell me contact Infiniti consumer affairs because I been file with them on Aug. The car been in & out dealer to body shop 4 times since after Aug 19. Each time after body shop fixed, the condition is more awful, over paint or damage rubber, especially the tail light is crack and water inside the tail light. Now the new car is been repaint from front bumper, both side door in side, right front passenger door... Some area when body repaint without tell me! Both rear side door inside paint is rough, windshield and window has clear coat spray spot, window edge and door edge is over paint. Last thing, even now the dealer still not repair my DVD monitor and driver side seat belt buckle! I been send e-mail back to Infiniti consumer affairs 3 times since 10/19, plus I call them and leave message over 3 days too, still no one reply me e-mail or call me back. Very bad customer services for manufacturer. Very terrible and dont care. If anyone know the professional lawyer please let me know, or already file action lawsuit against Infiniti I would like to joining.

Very disappointed so far from Infinity Customer Service. Even though I have a 2005 FX35 and a letter from Kevin Martin (VP of Total Customer Satisfaction at Infinity) stating that the dashboard had a problem and would be under warranty for 8 years, both Infinity and my local dealer (Bergstrom Auto in Appleton WI) have, so far, failed to stand behind the letter and repair my dash. I was planning on replacing my FX35 with another one, but am certainly reconsidering that. One guy on this board mentioned a class action lawsuit. Does anyone know if there really is one of those?

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

What a JOKE!!! I have an Infiniti (2nd one) and it is leased thru Nissan/Infiniti. Anyway, I went to trade in the car on a competitive brand and Infiniti will no longer let you to trade your car in (have the other dealer payoff and buy the car). I have leased for over 30 years and never had a problem trading in car at a different dealer/brand. They said I have to buy the car, register it and pay sales tax then trade to the new dealer and pay another tax and registration for the new car. PATHETIC COMPANY!! No wonder nobody wants their cars any longer. Soon to go the way of the Edsel.

I bought a preowned infiniti from Red Noland Infiniti and within 3 weeks it would randomly not start. After spending over 40 days total in their service dept they could not diagnose or fix the issue. Finally after 11 months of ownership and 57 total days in service, Mike Ward Infiniti came up with at least an idea of the problem. However, it is several hundred dollars and may not even be the actual issue. Red Noland told me it was not covered under warranty or the warranty that came with the car. After the 4th attempt at repairing they offered me 40% less than I paid for the car after a few months of very stressful ownership. (Imagine going somewhere, the store or hiking, and your car wont start for over an hour when you get back to it). Infiniti consumer affairs has been less than helpful as well the only competent people are at Mike Ward in highlands ranch. I have had two arbitration cases open with infiniti and even with the bbb, however since the car is over a year old, but still under warranty, they refused to do anything to fix the situation. I have owned 3 infinitis the last 5 years, 2 g35xs, and a q40, and I will never give Infiniti or Nissan another dime for a car! You would think they cared about customers with brand loyalty but thats as big a joke as calling their cars luxury performance sedans.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

I bought my first Infiniti in 2014, I purchased a demo model Q50 S Hybrid for the price of R574, 430 with km12000 on the clock, a simply awesome vehicle with all the bells and whistles. Early this year I was keen to trade up on a new Infiniti when I heard the news that there is only one dealership left in SA and the brand is basically dead in SA.When I bought into the Nissans flagship (Infiniti) the last thing I expected was to be left in this predicament and now (2018) the very dealership Nissan can’t even give me an exact value on my car. I find this extremely poor from such a global brand. Imagine Lexus did the same to their Toyota clients. The least they could have done was to attempt a marketing campaign in South Africa, and by that I dont mean billboards on major highways. One light at the end of this tunnel is the great service I still get from Nissan Melrose Arch who obviously still carry the service contracts on Infiniti. Needless to say I will in future not invest in the Nissan brand again.

Where should I start. A few months ago my 2014 Kia Optima SX Turbo began to show condensation on the front driver side fog light. I took it to my nearest Kia dealership (Ourisman Kia in Chantilly, VA) and they were very prompt in helping out and nice. Great group of people and great service department. The service department changed the whole fog light assembly and the issue continued to occur. Ourisman Kia escalated the issue to Kia Headquarters to see what could be done. Within a week a representative contacted me and was very polite in explaining the process. The Kia representative explained that because we had already changed the fog light assembly, he had to escalate the issue to a different office. The representative stated that someone from that office would contact me within two or three business day. I talked to the initial representative on 10 August 2016 at 17:30 pm and since then I have yet received any phone calls from the other department that is supposedly handling my case. I have called four separate times (08/15/2016, 08/17/2016, 08/19/2016 and 8/22/2016) directly to the person in charge of my case and nothing. I have been able to talk to other representative and they have been very helpful, but they tell me they cant do anything because my case has been escalated to a different office. Im hoping to get a phone call soon, but for now worst experience Ive ever had with Kia.

I had a schedule on Jan 2, 2019 12 noon to 5 PM to have my QX59 inspected (as required by Infiniti) and made a confirmed appointment (have an email from them Nobody called and nobody showed up wasted 5+ hours.) When called not even an apology. Useless company Infiniti and their inspection Contractor AIM Inspections. Will NEVER get an INFINITI again.

According their own contract on July 20, 2011, it was 59 payments of $359.02. I continued to pay due to 6 deferred payments and applied interest for another year as that was all that the finance company would allow. By February 4, 2012 my contract matured and no more money was able to be taken from my checking. By law, the contract state my final payment should be $359.02. I paid 66 months of payment and was told if I didnt pay $2,508.60, they would charge off this account and I will never get this title. I have explained that I’m on Social Security Disability. This company put this on my credit report and has made it impossible for me. By February 17, I was done. I had just received their notice on February 7, 2012. All of this information can be proven. I have all my statements and payment history. Please help me to understand why I am being treated in this manner. Thank you for your consideration on this matter.

I took my car in for service, reluctantly, thinking once they had my address it would mean never-ending direct mail solicitations. I routinely unsubscribe from junk mail such as this but Infiniti has made it IMPOSSIBLE to do so. Ive spoken with the local dealership, corporate, been bounced around to Nissan, sometimes been told nobody knows which other part of the company is sending these, sometimes promised resolution, and at the end of the day continue to receive their BS. Most recently they had the audacity to send me a mailer with a business card inviting me to contact them at the local dealership personally. I will NEVER AGAIN get service from the dealership, and will NEVER buy another Infiniti, or Nissan, as a result of their persistence and disregard of a simple opt-out. I cannot express the extent of my frustration.

Purchased a 2004 FX45 in early 2013. Seeing the dash bubbling and condition, I contacted Infiniti. I was concerned that it may be a chemical reaction and possibly not safe to breathe or would compromise the integrity of the dashboard. After my local dealer told me it was out of warranty, I contacted Consumer Affairs at Infiniti. Boy, they were no help. I do not understand why my vehicle that was serviced at my local Infiniti dealer since it was new - never bothered to fix this issue with the previous owner. I thought Volkswagens customer service was bad - but Infiniti not fixing such a blatant issue with their luxury vehicles is just bad for PR and repeat customers. I was going to purchase a newer Infiniti 70 model, but heck if I give them $60k after this.

One thing I have expectation is quality customer service. Cochran Infiniti has the idea that get them in get them dont pass on information that a customer could use or want. For instance I found that I was supposed to be enrolled in the portal. I wasnt. In fact the salesman was a yes man while you are there and screw you once you are gone. The Certified vehicle should not have been. I was told by the salesman things like the wheels would be fixed (rim scrapped). He lied the ashtray was going to be fixed and ready as well as the floor mats when I come in for my first service. The salesman lied, the object was to get me out the door, fast. In fact I pointed out the body punch also ignored. The culture at Cochran is not of quality but of getting sales at all cost. Tried to create an account on the customer portal after I found it existed. Unfortunately that was a waste of time. It refused to recognize my VIN and twice was rebuked by customer service. One person even told me I had to provide proof by uploading insurance documentation and registration as proof to the customer portal which I had to access to and wanted their help to create. They said not without proof. So Infiniti refused to recognize me as the owner of the Q50 of a vehicle bought at a dealer for new Infinitis which was supposed to be certified. Bought this vehicle in August. Its May 1. Infiniti has no chain of command and is not proactive and not quick to react if ever.

I have a 2005 G35 Coupe. It looks great, but the guts of the car suck. I bought it used in 2008. I have replaced the driver side window motor 3 times and the brakes and rotors 3 times. My CD player has stopped working since July/11. My passenger air bag sensor was faulty and my cam sensors needed replacing. I just dont understand that so many people have the same problems with the same Infiniti models, and Infiniti doesnt do anything about it. I will never purchase another Infiniti in my life. The parts are ridiculously expensive, and you cant even replace a headlight bulb yourself. It has to be done by the dealership. Everything about that car has to be done by the dealership. Infiniti in Virginia Beach, VA quotes me $300.00 to replace a headlight bulb. That is insane.

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.

I have a 2005 Infiniti fx45 with a blistering/bubbling dashboard. Contacted Infiniti, they say they no longer can fix the problem because they send a notification to all the owners back in 2010 and the warranty was extended until 2013. My Infiniti was purchased on 2010 and I was never notify of this issue. What can I do?

They have everything you need with the comfort of a Cadillac! You can choose from a fast lil coupes to a family car. If you need a truck they have a great pickup truck and if you want something for a bigger family but still fun you can get the Escalade hybrid. All these vehicles are made for people just like us with all the qualities of living the high life.The coupes is a 2 Door which you can get with drop top. It has 348hp and 7 speed automatic. The Z62 is a great luxury SUV. 5 doors, 5.6 liter engine, V8 32-valve. Lets not forget the Skyline, fun lil car can come in so many styles. My favorite is the 3.0 liter VR30DDTT twin-turbo V6, 6 speed manual. It may have 4 doors but it is sleek and fun. You can choose 7 speed automatic or 6 speed manual, dont forget convertible and always has comfort. You can go turbo charged or twin-turbo and diesel I4 if you choose. Depending on what you would want you can go from 2 door coupes which seats 2 to 4 people or 4 door for the sedan - 4 or 5 people, and all the way to 5 door SUV - 4 people all the way to 7 people.

They offer something to fit every budget and taste, from sporty coupes all the way to versatile sport utility vehicles. Very attractive styles and refined product. Also a very elite brand so it speaks of status. They offer all the latest technology including wifi and Bluetooth. Roomy and spacious for a comfortable and enjoyable ride or drive. Plenty of leg room and overall passenger comfort. I would definitely suggest everyone give them a try before buying any other brand.

Smooth riding experience. Comfortable in every way. Its feels like you are riding on air. It gives you a chance to be able to see whats going on with the comfort of the ride. Beautiful is everything you can describe it. The looks of it gives you a reason to want it more than you realize it. You can talk about how long your car looks and how long it gives. I love how you can make your own decisions when you are on the passenger side. Give you a chance to relax and let it go to a good long ride. You carry it to a car dealership and they treat you with great respect, make sure everything is taken care of and puts a smile on your face to comfort you.

I have a 2006 FX35. We buy these expensive cars because we expect them to last. I have maintained my car impeccably. I do have 175,000 miles and certainly expect things to wear out. However, when the airbag sensor wears out and starts to blink and the tire pressure sensor remains on, I did not expect it to be $1200 for each to repair!!! The front seal needs to be replaced at another $1200 because of how it is mounted. Come on Infiniti, really? Now I am screwed because I cant even sell the car without fixing the problems. It will cost me 40% of the value of the car to be able to sell it. I dont know if the airbags are safe or not. Maybe I should go back to Toyota or Ford where at least the repairs are reasonable.

I am the owner of a 2007 G35. Out of nowhere, my engine blew on the freeway at 60K miles. I have worked on cars my whole life and serviced this vehicle properly. The warranty on it is 6 years 70K and it gave out on the 7th year. They denied my case. I talked with a variety of representatives for a MONTH and got nowhere. I bought an Infiniti with the belief that this was a quality car... What a disappointment. Unbelievable how fixing (or not fixing) an engine for a longtime Nissan/Infiniti customer is more important than keeping my business and the business of every single person I know. Luckily, I regained control when the engine gave out. Imagine if I didnt. Imagine if my wife and daughter were in the car. Despicable. Please contact me before you EVER think about buying a Nissan/Infiniti.

We have had so many problems with our 2013 JX35 and are so disappointed in the quality of this car. It started with airbag problems and being told by the service department that it was operating normally. We took pictures and videos of the way it was operating and still we were told it was working as it was designed to. Finally looked up recalls myself and found where a recall had indeed been issued. I called our service advisor and he was totally unaware of this. Sad that a customer has to bring such an important matter to the people we trust with servicing our cars. When Infiniti of Gwinnett obtained the new part, it was installed but we continued to experience the same problem. We took the car in again and they said they had made an adjustment and we should have no more issues with it. Nope, problem was still there. Again we took videos and pictures for them. We were informed that everything had been checked and it was working as it should. Frustrated, we bypassed the dealership and reported it directly to Infiniti. Infiniti did send a company engineer to look at it. When I met him at the dealership, he immediately started lecturing me as to the dangers of airbag deployment, how it was the last resort in a collision, etc. He even showed me a 5-minute video describing the danger. I again stated that I knew the airbag wasnt operating correctly because it would go on and off intermittently. He said it could be from the way we were sitting in the seat. Sounded a little ridiculous to me, as if they were just trying to make a different argument every time they were challenged. I said I would not drive the car unless it was fixed. He did some calibrations and we have had no problems since. Other issues with the car includes leak above drivers door (tube running down from sunroof was not connected at the factory). Rubber on passenger side roof line came out (also done improperly at the factory), entire piece of the side where it was coming out had to be replaced and repainted. Have a continuous rattle coming from around the sunroof. We have had it in the shop no less than five times and is currently there again. We are being told that the magnets between the cross bars and the sunroof are too small and they are going to have to replace them. This last time a representative came and rode with me so they could verify the rattle. It was noted by her and taken to the dealership. They called three days later and said it had been fixed. She was on her way to drop it off when she heard the rattle so she turned around and took it back. Currently, I have not had my car for over a week. Also while they were trying to locate the problem, they found a loose bolt in the console (again something not done properly at the factory). It speaks to the amount of time that my car has been in the shop when they are coming to me to pick up the car for repairs. This last time they brought me the QX60 as a loaner car. I noticed immediately that the transmission is much smoother on it. My JX acts like it is always searching for the right gear the tach revs up and drops quickly and revs again. I talked to them about the significant difference and the mantra was Its operating as it should. They stated maybe the CVT may have been tweaked some on the newer cars. Its very obvious to me that this car is a lemon. Dealer said they could do nothing for us as far as replacement. The General Sales Manager said they could possibly give us the trade in value and sell us a vehicle (if the salesman agreed) at dealer cost. He stated that was as much as they could do so therefore, I am going to file paperwork under the Georgia Lemon Law. Bottom line, I strongly suggest that the Infiniti JX35 not be purchased. It is also worth noting that they have replaced the JX35 (after only one year) with the QX60. Rebranding maybe? Could it be due to problems with the JX35? Just very odd, dont you agree?

There have been many different styles that I have gotten over the years and I appreciate all the variety they offer in the line of cars. Every new car has a wide variety of updates and the options to personalize make it very easy to use the many options the car has as well as making the driving experience more enjoyable. The car gives plenty of room for passengers in the front and the back without anyone feeling cramped in as well as ample arm rests and cup holders. Nice features on the car such as sun roof and other nice things like a back up camera lots of new updates with each car that comes out very sleek modern look.

I have a BRAND NEW 2014 Infiniti QX80. Black exterior. Two months after I bought it, the paint started chipping/peeling off the roof and hood. Now I have paint peeling off the hood, roof, bumper and fenders. Been told by an auto body expert that the paint is too brittle. Originally, Infiniti was going to repaint it. Now, they say they arent going to do anything. My tough luck. I am an attorney and I have already filed suit in West Virginia. However, I would love to make this a class action lawsuit against Nissan North America as their product and customer service is terrible. I have seen a lot of people on the internet with paint issues. To that end, if anybody is interested in joining a class action lawsuit against Infiniti, please email me.

Although my wifes Infinity is 8 years old it only has 40,000 miles and was always garaged. Not left out in the Florida Sun except for short shopping trips. The problem is the vinyl on the dash is starting to crack in 6 places. Asked about replacement at the dealer and was told over 2000 dollars. I am going to buy a new car next year but it will not be an Infinity. I have never heard of this problem until checking on this web site.

They look like good vehicles. They are nice in appearance and have very nice lines and are very sleek looking. They are the best looking line of cars that money can buy. They have big cars and small ones - trucks that are luxury and SUVs that are all wheel drive. They are black, white, blue, grey, silver, green, sand, charcoal. You can customize the car as you see fit. It is very accommodating in the options. You can choose to put in it very nice features to have. It is very good. It has enough room to do what needs to be done it the respect of making enough room to have all your friends and dogs and cats and whatever you can put in there.

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I live in the San Bernardino Valley where the temperatures reach an excess of 106F. I frequently visit my daughter who lives in the high desert of Adelanto with similar temperatures, and I travel to Arizona where I have family. In July I was sent a recall that indicated my passenger airbag inflator has the risk of rupturing, resulting in metal fragments striking the vehicle occupants causing serious injury or death in areas with high levels of absolute humidity. For that reason, I have limited my life, and refrained from having passengers in my car because clearly I care for the life of others more than INFINITI does. I contacted INFINITI today, and to no surprise there is still no repair, or solution in sight. This is my first and last. Toyota is where I should have stayed. L60, here I come.

Bought a Certified Pre-owned Infiniti Qx56 - great vehicle! Also purchased an extended warranty which has 115,939 miles printed as the expiration. A short while after the purchase the driver seat started to wiggle in certain positions thus we asked the dealer to check it out. Was advised that the seat was not broken. We would have to pay for them to check it now or wait till it actually broke and then see if the item which failed was covered under the warranty!The foam cover on the head sets started to peel off and we wanted to buy new covers. Was told that they could not be sold separately thus we had to purchase new head sets. Pointed out that same was covered under the warranty but was advised that since it was the foam covers which gave out and the head sets was still working they were not covered under the warranty.The rubber cover on the stepping rail started to peel off - again we understood same to be covered but were told that it was only the actual running board which was covered and we had to pay for the rubber cover ourselves. Now the exhaust manifold just cracked but this time Infiniti actually confirmed that same is covered under the warranty! Unfortunately, however, they now claim the warranty expired at 100,000 miles and since we have 102,000 miles on the vehicle we have to pay ourselves.Pointed out we had the Elite plan and that it stated the coverage ran till 115,939 miles but they advised that what we had was only an application and that it was a mistake; it read 115939 thus they really could not assist us in this matter. The dealership (not Infiniti) has offered to fix this time provided we also sign a waiver which prevents us from claiming further items under the warranty, which we find a bit much from a so called luxury brand.Aside of the Infiniti, we own a Nissan (same company as far as Im concerned) - have been happy with both vehicles but their customer service leave a LOT to be desired and I would never recommend anybody to spend money on their warranty plans nor expect anything to be covered under same. Needless to mention that we will never own either of said brands again - a shame as they actually do have a nice lineup of vehicles.

I purchased a 2014 Q50 at end of February. I have been experiencing a terrible odor, that smells like body odor and onions, coming from the car. I have brought the car in to service and they were not helpful in the least. I contacted Infiniti consumer affairs and they sent an inspector out from Tennessee to work on my car. Its been 4 days and I was told that my car would not be available to me for another 5 days. I was given a loaner car but its really not that helpful as they gave me another q50. This car smells too.Infiniti told me they really dont have a solution. They changed the drain hoses from the sun roof and now they are working on deodorizing it. I honestly dont think this is going to work but they asked me to give them a chance. At this point I really have no options. This is supposed to be a high end car, over $40,000. Im experiencing headaches, and feeling dizzy when in the car. The internet has shown many people having the same problems with their Q50. I just wanna enjoy my brand new car but unfortunately, all I wanna do is vomit when Im in it. Please, any help is truly appreciated.

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

After having to hire a lawyer and constant dismissal from the dealership and Nissan North America we went to arbitration and won. In fact Nissan did not even show up for the hearing and called half way through the proceedings to offer to purchase back or vehicle at full price. It was ridiculous we had to go that far with them! For anyone else having shuddering, transmission problems I would recommend keeping at them. They know something is wrong with the car that is way they settled. We were awarded full price plus 3000. Towards legal fees under the California lemon law.

My 2003 G35 Coupe has had numerous issues. I purchased this vehicle in 05 with 21,000 miles and immediately noticed a break recall. Thankfully dealership handled that, however that should have been a telltale sign. After the two motors went out on my windows, alternator, cam shafts, sun roof off track, AC compressor, DR2 headlights ($210/each). Ive finally experience the ultimate issue when my GPS/AC/radio unit went out. Well sort of. The navigation and radio systems are both powered off and the AC unit is always on high. Besides paying $2000 extra just because I wanted the navigation system, I am now averaging about 14 mpg thanks to my uncontrollable AC unit. After paying $29,000 for my car and now not having the expendable cash to maintain my vehicle. There it sits while the paint job oxidation is progressing. Infiniti if youre out there PLEASE REDEEM YOURSELVES AND MY FAITH AND PIMP MY RIDE.

This compact SUV handles well, offers relative quiet and comfort, good visibility and fair fuel economy. We like the rear view camera, the leather seating, the moon roof and generous storage space. All wheel drive is great on wet roads. Good audio, bluetooth phone and proximity sensors are a plus in driving and parking. GPS does a neat job. Nice car.

I purchased my 2013 JX35 in August 2016 from Infiniti South Atlanta with almost 50k miles on it. I received the pre certified warranty was not offered any other warranty on the car leaving with the impression I did not need any other warranty. I have brought my vehicle for the required maintenance and oil changes. I received calls monthly asking if I would like to trade my car in because of low mileage and excellent condition of the vehicle. The answer is always no. Fast forward to December 2018. My driver side headlight goes out. I take it to the dealership to repair. There is a leak that has caused the headlight to go out. It is not covered under the warranty. The cost is 2k parts and labor. I was beyond shock.Today, I called consumer affair to discuss this defect and obtain some type of assistance. She took my information down and placed me on hold for about 5 to 6 minutes. She came back and stated that I do not qualify for Goodwill assistance because: I have only owned by vehicle for 2 years. I have only spent roughly $500 with them. I have only had 1 Infiniti vehicle. So basically, they refuse to help me because I have kept my vehicle in great condition and only needed to bring it in on the required maintenance schedule and regular oil changes. I asked to speak with someone else. She pretty much told me the buck stopped with her. I will never buy another Infiniti again. Horrible, horrible!

About a 45 days ago I took my 2009 Infiniti g37 convertible, market value of car $17500 to Passport Infiniti of Suit Land Maryland for repairs on convertible top not operating. The service department checked the top out and said total cost to repair top would cost $8900, to my surprise I debated the cost and indicated to the service manager the car was not in a accident. How could this be possible? I stated to the service manager I found the hydraulic motor for the convertible top for a price of $750. He replied they change out every part related to the hydraulic motor hose lines fluid everything. I stated, This is ridiculous and how can you pick up the phone and call a customer and tell them the cost to repair your top will be $8900 and the vehicle is only worth around $17000? Of course I got the same response.I also stated, The replacement engine for the car that propels the car down the street at 150 mph would only cost $5000, please explain to me how the motor that raises the convertible top cost $8900? Crickets. Any way I end up taking the car to Germain Auto Group of Springfield VA. They fixed the top including the parts for $1900. Now you see why I had to blog about this. Oh and by the way I called Infiniti Corporate. They were not forth coming with any solutions other than trading the car in. Go figure. Nice car, bad custom service company. If youre thinking about buying a convertible hardtop Infiniti g37 be aware if something goes wrong with that top the cost to fix through Infiniti is all most impossible.

I was told at Infiniti of Cool Springs when purchasing my new Infiniti in July 2011, that if I purchased the maintenance plan it would cover all of the advised maintenance on my vehicle up to 75,000 miles. But I recently found out, not much more than a year later, that it only covers 10 oil changes and tire rotations. One year later, I only have 2 left. I was also told at the day of purchase that I needed to have my vehicle serviced every 3,000 miles, so I have tried to do this. Little did I know that I was quickly diminishing my maintenance plan that really does not cover everything that needs to be serviced anyway. I was also told that if I purchased a tire maintenance agreement that it would cover my tires if they needed to be replaced for so many miles. I was told today that this was never added. Beware of maintenance agreements at this dealership, since I would have been better off to pay for all necessary oil changes and tire rotations. This would have been much cheaper. This is very misleading!

My first Infiniti was an 06 M45. Love the car. It has performed like a champ for five years with very little maintenance outside of what was scheduled. I liked the car so much, I bought a M35X for my wife, and she too loves her car, and it has performed flawlessly. I now own a M56s as well as the M45. My cars are serviced by Infiniti Of Dayton in Dayton Ohio.. The service staff is top notch, and the Service Manager, Don ** goes above and beyond to ensure that all of my concerns are heard and dealt with right away.

I bought a JX35 in September 2013. I had 5000 miles on it when the transmission began to shutter and shake between 15-20 mph. We took it back to the dealership twice before they agreed to replace the transmission. Then it started making a jarring motion while driving at any speed. It feels like it wants to stop while driving 60 mph. We have taken back to infinifi and were told it is now the new transmission. We also had to have the AC motor blower repaired. I have owned the JX35 for 9 months now and I do not feel safe to drive my family around in this vehicle. I was told the tech would have to call Infiniti on how to handle the transmission this time around. I have made a complaint with Infiniti Consumer Affairs but have not received a response yet. I paid a pretty penny for a car that is not safe to drive. I also had to bring it in for an airbag sensor recall in the passenger side seat.

My 2013 Infiniti JX35 has been at the dealer since May 30th. Twice as I was driving, the IBA (Intellect Brake Assist) engaged and stopped my car and pulled my seat belt tight. There were no cars coming toward me both times. If a car was driving too close behind me, they would have hit me with the kids in the car. It was the first car in the nation to do this, so technicians from Bosch and Infiniti have flown out several times to try and fix the problem. It happened to them too while driving it too. They said it was too much metal on the bridge I was on and the system thought it was another car about to hit me. They are now trying to update the software. Do I really want to rely on software to drive my car safely? Infiniti Consumer Affairs are the most rude, discourteous people I have come across. They said I would have an answer in 5-10 days. It took three weeks. They did not return one phone call. I had to beg an agent to put me through to a supervisor because my agent didnt call me back in a week. Ridiculous. Finally, yesterday after calling back again to see if there was an answer, I was declined. I wanted my full money back and to get back into a QX56 (what I owned previously). I called the BBB. Infiniti does not back up their cars.

Ever since I bought an Infiniti G35 2006 Ive had nothing but problems with the POS mainly the transmission, I had it replaced with another tranny and now I have the same problem, I wish someone with the resources and time would sue this company for their malpractice, as well as VW. They have the same issues and know it but neither does anything about it.

I am an owner of a 2008 EX35 journey. I really like the car but Im having a difficult time understanding why the dashboard is cracking. I always thought that infiniti had a reputation of high quality and Im very disappointed to know that they wont even consider replacing my dashboard. What I did learn from this experience is that I would not consider purchasing another infiniti.

I purchased a used 1997 Infiniti J30 and 2 weeks after buying it, I noticed one night that the car had trouble accelerating. We thought that maybe it came from the muffler having a tiny pin-sized hole in it, but obviously that wasnt the problem. When I started out to work the next morning at 4 a.m., I noticed that the car would not accelerate past 20 mph. I turned around and went back home and waited until the repair shop opened. I made it there, and before I pulled into the parking lot at the shop, my car began making this loud tapping sound. They put it on the diagnostics machine and told me that I needed an engine. Wth?! I just purchased this vehicle from a young man who told me that he had gone to have it checked and the only problem they found was the hole in the muffler. How could this be?

I purchased a brand new Infiniti QX60 in October 2013. The car started shuttering and slipping gears after a month. They replaced the transmission in November, and we just broke down on the highway AGAIN, with 3 kids and a dog in the car on the highway. They are now putting ANOTHER transmission in. This is the worst car I have ever bought AND the most expensive!!

I have a 2005 FX35 and it is out of warranty. There are bubbles that appeared within the last 6 month in my dashboard that look unsightly. I do not eat in my car and do not use any air freshener and do nothing else that could have caused this problem. My car is a luxury car. Corporate has called me back and told me that there is nothing they can do about this because it is out of warranty. I am rather upset because this part of my car should have held up better. As of now, I would never buy another Infiniti based on the response from this corporate representative.

We are leasing a 2017 QX70 that currently has 6,000 miles. It has been to the dealer twice because the battery keeps dying. The 1st time they just replaced the battery without asking what would cause it to drain.The 2nd time, they finally decided to test the electronics to see why the battery keeps draining. The dealer couldnt confirm this would fix the problem but they think it is the push button start which they tried to say was not factory installed (until they looked up the window sticker). Aside from the inconvenience of a dead battery TWICE, we have had a loaner car for a month and still dont have the car fixed.We filed a report with Infiniti Consumer Affairs who sent the case to their legal team to see if we could break the lease without penalty. Brian, the CA rep assigned to our case takes two to three days to return phone calls. He finally called today to say CA determined we cannot break the lease under the Lemon Law. Our car is still not fixed and the dealer has yet to confirm when we can expect it to be fixed. We will never buy another Infiniti again as this is a joke. The car isnt even used enough to have had its first oil change! And there is no guarantee the push button start is truly the problem, so this could keep happening.

Im in the used car business for over 30 years. We sell on average 60 cars a month. I bought this vehicle 6 months ago for my wife for her birthday. She rides in the same car for 2 years or more as I do too. I noticed online that Infiniti has had a big problem with 2012 Infiniti QX56 white and some consumers are getting Infiniti to fix them. We took hers to the dealer last week. They kept it for 3 days. Then they called and said that there was nothing they could do. the vehicle was 1 owner with no accidents when I purchased it for her. Im sure they refused because its not titled in a individuals name.It would be one thing if I had it on my lot to retail. I have a lot of friends call me and ask whats a good vehicle to buy. Through the years I have taken many vehicles to new car dealers cars that I bought to sell that they did customer satisfaction work on. After this Im done suggesting Infiniti automobiles and I will tell them all how I was treated by them. Also there is a class action suit in the works over this which I will be joining against my good judgment. Lawyers always get the money but I want Infiniti to pay.

Submitted an inquiry on Wednesday, October 21, 2015. On October 22, Lauren, Regional Manager over the dealerships in my area responded to the inquiry by calling and introducing herself in a voicemail. I have returned her call and left messages three times on October 23, 2015 and no response. Come on Infiniti. I need help desperately! It appears that Lauren called to introduce herself by phone to enable her to say a call has been made, but she is not really trying to connect with me. At least thats the way it appears. I have a serious issue and I am not hard to get a hold of. It is unacceptable that Ive got to go an entire weekend without having spoken to anyone and my vehicle remains in an immovable state. I have taken my car to two (2) Infiniti dealers and currently it sits in downtown Chicago at the Bermans dealership. Orland Park Infiniti initially had my car, but they say they are unable to fix it. HOW IS IT THAT THE COMPANY THAT MAKES THE INFINITI CANNOT FIX IT?

Absolutely appalled at the customer service experience I have had with Infiniti Consumer Affairs. This is my second Infiniti and I always used to rave about how amazing the cars were and how quality the materials used in them were and that has all changed now that Im having issues with my current car. I bought a pre-owned 2009 Infiniti G37 Convertible with only 1 previous owner and garage kept. I have always used sun visors in my cars to protect the dashboard as much as possible. Over the summer one day when I was taking the visor down one was completely stuck as if it had been glued to my dashboard. I had to tug extremely hard for it to finally come off. I then noticed it was very sticky as if it was melting and extremely shiny. The shine creates a glare/reflection on the windshield which is very dangerous and impairs vision when driving.I went to my local Nissan dealership as the Infiniti dealership was close when I got off work. The 2 service advisors who helped me were extremely helpful and when I asked about the dashboard they immediately knew what I was talking about. They let me know that it has been a common issue amongst many 2008-2009 Nissans and that they have been having to direct consumers to consumer affairs in order to get further assistance. I contacted Nissan Consumer Affairs and they let me know that I have to speak with Infiniti Consumer Affairs as my car is an Infiniti. I then called the Infiniti Consumer Affairs number and after speaking with the FL Regional Manager Korby/Corby not sure how her name is spelled, she let me know there was nothing they would do to help. Extremely surprised that I was offered no assistance or guidance on a remedy for the situation.I asked again what can be done as this is a manufacture default and should absolutely be a recall and was given no resolution. She only apologized that the outcome was not favorable to me. How ridiculous? I expect that from a lower end non luxury car manufacturer, but never from Infiniti. Something should be done for the many consumers affected by the manufacturer’s poor material use. When I touch it with my finger a layer of black sticky residue comes off. Its horrible. I cant even clean it or get rid of the sticky shiny residue because anything I use will just stick to it. After researching, I found this is an issue for many other Infiniti G37 owners. I am awaiting a call from someone higher than the Regional Manager, so we will see if I even hear back from someone. I am so disappointed with Infiniti.I will be further complaining to the dealership I purchased from, Infiniti of Tampa Bay who probably knew about this issue when the car was sold to me. Hopefully this issue doesnt become worse and cause any accidents for anyone or else Infiniti will be dealing with lawsuits when they could have done the right thing and fixed their mistake. I cant wait to get rid of this car and move on to a real luxury car and will be telling anyone and everyone my story and to stay away from Infiniti.I even found this complaint from a gentleman online and I agree with him 100%. Numerous consumers have been complaining about the lack of quality, specifically in the 2008-2009 dashboard components of the Infiniti G37. There have been reports of melting and sticky dashboards as a result of poor build quality. These dashboards are costly to replace and should not be the responsibility of the consumer. Infiniti needs to step forward and back the quality claims of their brand and own up to this production flaw.

Infiniti qx-30 all wheel drive 203 hp 2.0-liter turbocharged engine 7 speed, Infiniti qx50 325 horsepower 3.7-liter v6 engine rear hatchback, Infiniti qx56 SUV 400 horsepower 5.6-liter v8 engine full-size SUV. Infiniti qx56 full-size luxury SUV fits 7 - 8 passengers, 20-inch wheels, xenon headlights, tri-zone climate control, ventilated front seats adaptive cruise control, high-tech safety controls. The optional features include active suspension system, twin screen rear entertainment system, 13 speaker bose stereo system, heated front seats, sun or moon roof, and rear view reverse camera. Also, this luxury SUV large to fit 7 or 8 passengers, power folding third-row bench seat, very comfortable elegant cabin leather seats heated, optional Bluetooth and USB ports.

Infiniti has the most outstanding features available. Their look is so innovative that any type of person would love this vehicle. It has a variety of models for each type of individual out there. Whatever you are looking for Infiniti has it. They have models from the sleek and savvy to the family and modern. If you are laid back or more outgoing, they have the look for you, too. Infiniti has any type of upgrade or personalization that you want. All you have to do is ask and they will do it for you. And if you dont want all that hoolah then tell them and you dont have to have it. Infiniti is there to meet your needs, not theirs. The passenger capability is also awesome. It is a very roomy vehicle. Its great whether youre just one or two individuals or a family. They have the car for you.

In September of 2012, I leased an Infiniti JX35 at the 3817 West Henrietta Road, Rochester, NY 14623 location. Unfortunately, I am very unsatisfied with the car. The navigation in the car has never worked consistently. Sometimes it works. It seems when the weather changes, it stops working. It is very fickle and unreliable. I have brought my car in for service SIX times to fix the navigation system. In addition to the GPS not working correctly, the air bag light keeps flashing on for no reason..

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

Infiniti finance is the single worst company in terms of finance or anyone else I have ever had dealings with. They do not have help for anyone with any hardships. Infiniti of Denver is one of the best dealerships that I have ever bought a car from, but their finance partner is not a part of them and is not willing to work with any consumer. I have lost two children, and my wife had numerous medical hardships, and Infiniti Finance refuses to acknowledge these misfortunes. Even the largest companies in the world such as Citi, Discover, Wells Fargo and et cetera, are willing to work with their customers and Infiniti Financial is not.

I had water pump leaking and my warranty not cover the engine problem! Be aware of Infiniti dealer in Van Nuys!!!! They denied the repair!!!! SCAM!!!! Don’t even think to go there and be aware of the service department!!!