My 2003 G35 Infiniti started randomly shutting down while driving and control of power steering and brakes would be nonexistent. Slip light and VDC off light, along with service engine soon light, would turn on (also oil/battery/etc). Its very dangerous. Im lucky I wasnt killed!! When I called customer complaints, they told me my particular vehicle was not under recall even though many other 2003-2005 G35s see the same problem and some have already been recalled. Infiniti is putting my life, and the life of other customers at risk by ignoring this.

I have problem with the service that I have received in the company. I went to the service to check the check engine light. They said that I need cork on my car I did. The light is on now. It said that I need a new battery, I did it. The light is still on. I had to pay the Infiniti service 250 dollar just to tell everything that was not working I did it, all the work. Now my car still have the light on. I am very upset about this it was all wrong. I went to service people and said that I have to pay again to have it check all over again. I feel that just because I am a woman they are gave me a runaround. I want talk to the supervisor. They said that person was not there. This company is the company I like but now I think I will buy a car in another Buick. I did this a month ago.

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

Infiniti offers many different models for the working family, people just wanting a durable, reliable car, for those who want to look stylish but yet affordable. Great appearance, great build, the different features the car offers makes choosing easier, not just one type of appearance but many for others to choose from so not everyone looks alike. The upgrade features on the cars are also great. Since you have many different cars to upgrade from it helps choosing better so you can get the best for your money. It has lots of room to stretch out in and be comfortable while also being in a reliable yet durable car. Function is great especially in the sedan and SUV models.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

We purchased 2 Infiniti sedans at the same time last year. We were sold on the hassle free prepaid maintenance plan. It sounded like a great option. If you use it, you pay no additional charges, if you dont use it and decide to trade the car, youre able to get your money back...Sounded great and we purchased the plan with both vehicles. However we decided to trade in one of the cars at an alternate dealer about a year after purchase and we returned to Infiniti of Cool Springs to start the refund with John ** in Finance. The car in question was rarely driven and never even reached the first dealer free initial service mileage requirements, so I expected to get the full refund, however I was told its prorated based on time not use of the product, so I agreed to the prorated refund of a product never used. Needless to say, what was supposed to be a 30 day refund period has now rolled into the 6th month of working with John ** who became non responsive at the dealer level and I ultimately had to escalate to Infiniti Consumer Affairs. To date I have yet to receive a refund. Buyers beware of this prepaid maintenance plan if you remotely think youll trade the car prior to the plans full use.

I have an 2008 G35. This year I have had several issues. My car would not turn off without cutting the battery. It happened twice before where I spent 10 mins trying to turn it off pushing the button. After the 3rd time it would not turn off unless we disconnected the battery. We brought it to the shop and was told the computer went bad along with all the electrical in the car and would cost $10,000 to fix!!!!! We took it to Infiniti. I was told that the computer was fine that it just needed fuses and some simple repairs. Fortunately that did fix it and was covered under the insurance. Then I purchased two tires for the back. After 4,000 miles the outside of the tires are bald. Being a mom who only really drives in town maybe 10-15 miles a day with some long distance driving a couple times a month. I had to change one tire without bringing the car to the tire center bc it was flat in my driveway. No big deal right? Once we changed that tire all of a sudden going down the road the slip light came on and then the VDC light came on. Now the VDC is very important bc it drives the car safely and is discouraged not using it To the point that is considered dangerous. (Why would you even make that a option if its dangerous?) I had to stop several times within 20 mins on the side of the road and turn the car off to reset it as actually pushing the VDC button didnt work. This went on for a week. I finally got around to take the car to the tire place to fix the defective tires. After they fixed the tires they reset all the sensors as they do every time they change the tires and I havent had an issue since. We have had no real issues besides this other than the clear coat coming off the hood and the door handle color coming off. I purchased my car in cash for half its value from someone in a bind when it was a year old. This was a limited G35. It has everything Infiniti offered in a vehicle including a racing engine. They made them for only half the year that year. I have over 100,000 miles on my car and these have been the only issues. I am happy with Infiniti however I hate the new designs coming out now.

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running. I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone. I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing. After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do whats right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

I had a schedule on Jan 2, 2019 12 noon to 5 PM to have my QX59 inspected (as required by Infiniti) and made a confirmed appointment (have an email from them Nobody called and nobody showed up wasted 5+ hours.) When called not even an apology. Useless company Infiniti and their inspection Contractor AIM Inspections. Will NEVER get an INFINITI again.

There are so many varieties. Im a very big fan of this brand and I have been a fan since the first time I laid eyes on this particular model. I would recommend this to anyone looking to buy a great car at a great price. The appearance is the best. Its interior styling is suited for anyone with class and style. The overall smooth touch of this vehicle sticks out from any other model. There are many upgrades from having a sunroof added to having leather seats put in. You can also have a front or rear camera added if needed. The passenger capacity has enough room inside for luggage and passenger. You can even carry a pet if you like. The seats adjust just fine.

I had water pump leaking and my warranty not cover the engine problem! Be aware of Infiniti dealer in Van Nuys!!!! They denied the repair!!!! SCAM!!!! Don’t even think to go there and be aware of the service department!!!

I have an Infiniti with transmission problems. Visits and calls to the dealer gave no resolutions. I was told this is a manufacturer issue, but they offered no resolution. Now, the car is stuck just outside of warranty, with the same issues, and at my own expense.

There are exceptional vehicles available through Infiniti. From Sporty sedans to family friendly SUVs, there is going to be a car for everyone at Infiniti. There are also a number of different packages and upgrades available. There will be something for everyone. Whether you are interested in a sport package, cold weather package, family upgrades, you will be able to find what you are looking for. There is also very good customer service throughout the life of the car you purchase. My Infiniti (which was an FX 35) was the first five passenger vehicle I had ever ridden in that was actually comfortable for all 5 of the passengers. The design and feel of the seats was only to be believed when ridden in. Infiniti has a distinctive luxury look. Whether one year old or ten years old they are a car that will make people turn and look.

My cars strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to drivers air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, Too bad, youre on your own. Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

This car has been a fun car to drive but the reliability has been a joke. Almost immediately after buying the car the window regulators were messed up and I had to pay to get them fixed. Now the CD player is messed up, its got some CDs jammed in there. And Infiniti is quoting close to $1500 to fix this? Are you kidding me!? These cars are junk. Might as well stick with GM cars. Even if something goes wrong in a GM vehicle it costs under 200 to get it fixed.

We paid for a wear and tear protection package with our lease at the Fort Lauderdale Infiniti Center. Now they are closed and Infiniti USA wont honor it and wants to charge us twice for that. Buy Toyota. We never had problems with Toyota.

After I leased a new 2019 QX60 and had a lot of serious issues with the dealership I contacted Infiniti corporate affairs. The level of professionalism and help I received is the reason this is my 3rd Infiniti and will be my go to brand for years to come. They took the time to hear my issues and concerns, they became the middle man between me and the dealership and they made the difference in solving my issues. In the end they did not have to give me any compensation but they went above and beyond. Even after my issues were resolved they called to check on me and make sure I had no further complaints. I had the pleasure of dealing with 2 females derae and LaShondra who were professional and amazing problem solvers.

I purchased my I35 new in 2002 and now have 120,000 miles. It is a great car with no repairs -- maintenance only and my mechanic suggests I can get 100,000 more miles. No rust.

Im just simply writing about my defective dashboard. I purchase my 2006 G35 Coupe pre owned a couple years ago. Little over a year ago the dashboard started melting along with cracking. If it was something that wasnt noticeable, I wouldnt really care. However, its a conversation piece that you dont want to talk about because its pretty embarrassing. I keep my car in shaded areas along with having a garage. If I knew of the matter I would have never purchased my 3rd Infiniti. I have always spoken highly of the Infiniti brand until this simple problem that Infiniti wished to close the eyes to. I dont imagine anything to be resolved. I have research other forums in regards to others trying to start action, a class action suit, and gave my contact information in the event that something does come out of it! Going forward, I will surely NOT talk any good about the Brand Infiniti.

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

I bought a Q50s 4 months ago. Ive had problems with stereo since day 1. Infiniti said there would be a fix any day now. My dealership said its a common problem with this car. Infiniti set me up with my own account representative. She agreed its been a problem. She then told me that infiniti would make 2 car payments for my inconvenience. A few weeks later I received a call that it wasnt approved and I could get a $300 service credit. How can infiniti still sell a car that has a known problem?

I am the owner of a 2007 G35. Out of nowhere, my engine blew on the freeway at 60K miles. I have worked on cars my whole life and serviced this vehicle properly. The warranty on it is 6 years 70K and it gave out on the 7th year. They denied my case. I talked with a variety of representatives for a MONTH and got nowhere. I bought an Infiniti with the belief that this was a quality car... What a disappointment. Unbelievable how fixing (or not fixing) an engine for a longtime Nissan/Infiniti customer is more important than keeping my business and the business of every single person I know. Luckily, I regained control when the engine gave out. Imagine if I didnt. Imagine if my wife and daughter were in the car. Despicable. Please contact me before you EVER think about buying a Nissan/Infiniti.

I have problem with Infiniti service in Cletendon Hills. Car still on warranty but service...no one admit this car has little bigger problem with alignment. Every time Im dropping off, car alignment is off. It is so bad, right front tire has to be replaced. My question is not how much off is alignment, where is reason why alignment is so much off? Im talking about adjusting four-five times every year. Car is three years old with 23200 miles.

I leased a QX 60 with all the bells and whistles. Nice car a bit under powered but it was for the wife. Recently, I turned in the lease and Infiniti claimed there was over $3,000 in repairs. I inspected the vehicle myself after having it detailed, I saw nowhere near the so called damages. After their so called 3rd party inspection, they stated there were chips in the paint and dents, which conveniently cost $300 apiece to fix. I asked them to provide me with pictures of the damage. They refused. At this point, I either was going to pay the so called damages or hire an attorney. Its interesting, the damages were right around what it would have cost me to hire legal council. It is my belief that Infiniti leasing has questionable business practices.

Well, I guess I am not alone. When it comes to Infiniti, I echo the same problems being mentioned on this site (a/c and radio will not turn off) and many others. I have a 2003 Infiniti G35 with only 45K miles and I have to deal with this. I take care of my car but I now have to worry about what else is going to happen to it. Needless to say, it is not going to get fixed. I dont have the money to fix their ** ups. So if anything else goes wrong, I will just drive it until it falls apart. I will never buy Infiniti again, never. I will tell anyone that listens not to buy it. So, lets facebook this one to death, maybe they will listen.

Like many others with the 2003 Infiniti G35 sedan, my radio has stopped working and I have no control over my A/C. Infiniti had the voluntary recall where they fixed the issue, but of course all they did was put a band-aid on it. The original owner of my car already took it to them to be fixed so I cant even take it to them without them asking for some ridiculous amount to fix it again. If they would not have integrated the controls for the A/C and radio on the same control panel in the first place, we would not have to deal with all this crap now. Of course, calling them is useless, they avoid the issue and try to act like this doesnt happen to thousands of others with the same model. Luxury car huh? My Honda Civic never had these kinds of problems.

My review is negative because of the car quality not the overall company because I had a great experience with the local dealer here. Im very disappointed with the QX80 2018: Quality of the backup camera and the 360 degrees cameras, this is by far the worst quality of cameras in the car market! It looks like a camera from 10 years ago. The car loves gas too much, Im averaging 11 miles in the city and 13.5 in the highway, I had big engine cars all my life and this car is the worst in that department. You would expect when you pay over 75k for a car a normal backup camera, thats my biggest complaint with the car!!!

I recently purchased my 2003 Infiniti G35 Coupe with only 66,000 miles on it, thinking Ive got a great deal. Well since day one of the purchase of this car, I have had problems with the radio and the air controls, as I see everyone else has with these cars. At first, my radio would not work at all and the air is stuck on auto 75. Now day to day, its a surprise every time I get in my car, whether the radio is going to work or not. When it does come on, however, I can only control the volume from my controls on my steering wheel. This now seems to have gone into a further problem which i have read also from another persons statement about the battery. It has now since 2 days ago, it started hesitating on starting as if the battery were going dead. All my lights come on in my dash and I have to restart my car to get them to go off. This seems to be a very big problem with these cars and under warranty or not, I think this issue should be addressed and corrected by Infiniti. With so much going on, I honestly dont even feel safe driving this car because from the other statements, it seems to start just as mine has and goes into something even worse. So what will it take for Infiniti to correct this problem? I am very disappointed.

I purchased my 2013 JX35 in August 2016 from Infiniti South Atlanta with almost 50k miles on it. I received the pre certified warranty was not offered any other warranty on the car leaving with the impression I did not need any other warranty. I have brought my vehicle for the required maintenance and oil changes. I received calls monthly asking if I would like to trade my car in because of low mileage and excellent condition of the vehicle. The answer is always no. Fast forward to December 2018. My driver side headlight goes out. I take it to the dealership to repair. There is a leak that has caused the headlight to go out. It is not covered under the warranty. The cost is 2k parts and labor. I was beyond shock.Today, I called consumer affair to discuss this defect and obtain some type of assistance. She took my information down and placed me on hold for about 5 to 6 minutes. She came back and stated that I do not qualify for Goodwill assistance because: I have only owned by vehicle for 2 years. I have only spent roughly $500 with them. I have only had 1 Infiniti vehicle. So basically, they refuse to help me because I have kept my vehicle in great condition and only needed to bring it in on the required maintenance schedule and regular oil changes. I asked to speak with someone else. She pretty much told me the buck stopped with her. I will never buy another Infiniti again. Horrible, horrible!

This is by far the worst experience I have had at any dealership. It started off from day one, when they tried to talk me out of buying a car up north because of snow, knowing all along that their car had a ton of snow damage on it and they tried to claim it was an Arizona vehicle, which is false.Pictures of the car were not how the car was when we flew in to see the vehicle. Sales Rep Derrick had to go and check what happened to the chrome and why it was painted. Then he had the audacity to state that he told us that before we flew out there. Then why do you look surprised and have to go ask someone why the car was changed??Car had been driven almost 2K miles over what the ad stated, then they told us (after we bought the car) that it was a manager demo and was also driven back and forth from AZ to Colorado.They also voided warranty on the vehicle, and the local Infiniti dealerships would not touch the vehicle because Coulter Infiniti caused red flags because of so many errors they put in the system when doing service on the car.Sales Manager Branden ** is by far the rudest and shadiest person I have ever come across at a dealership. Under carriage of the vehicle, it looked like it went majorly off-roading, and should have over 150K miles on it, but it had 40K. Again, coming from Branden, this car is in mint condition. Do you not even clean cars you sale?Infiniti should be ashamed to have this dealership represent them.

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

My jx35 passenger airbag deactivation light turns on randomly. I took my automobile to the dealer at least six (6) times and dealer couldnt reproduce it. I recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. Finally, the Department of Transportation and National Highway Traffic Safety Administration released a recall. Occupant detection system may disable pass air bag on 03/12/13. Also, we are experiencing a problem with the city mpg. I obtained an average of 10mpg instead of 18mpg offered. This is definitely a fraud.

Ive owned my QX60 for less than three months and after less than 3k miles the bottom portion of the drivers seat no longer heats or cools, however, the back part does. I took it for warranty work to the Infiniti dealership in Silver Spring, MD and they told me that the seat immediately worked for them which I know is a lie because amazingly it didnt work after I got back in the car. They said they hooked it up to the computer and the computer showed it was working properly, however, they never showed me the computer results nor did they show me that the seat worked. In addition to the seat not working properly the rear windshield sprayer was clogged and they blamed it on the dealership who sold it to me. They unclogged it, but it still doesnt spray, it just shoots out washer fluid. Buying this vehicle was a waste of my money and I shouldve known better than to purchase another Nissan product considering I owned an Altima several years ago and the alternator went bad with only 30k miles. In addition, the CD player in the Altima would jam anytime a CD with a paper label on it was put in it. They replaced the CD changed once, but the 2nd time it happened it was out of warranty and they wouldnt replace it. Based on that I should never have purchased another Nissan product and I wont ever again. The only reason I didnt purchase an MDX is because it cost several thousand more, but it wouldve been worth paying the extra thousands because thats probably what Ill spend on the QX60 after the warranty is up.

Infiniti has really nice selection especially the colors. They have beautiful interiors and lots of combinations. I really love the SUVs and the Sedans and have bought both before. They have the most beautiful cars out there. Infiniti is sleek, modern, but unpretentious. They are stylish and sophisticated, but without the fuss of many other high end models. I love the Sirius XM and sun roof options. But I wish other features were at a more reasonable price point. Bluetooth is cool too but Id love screen integration as standard. There are lots of opportunities for capacity especially in the SUVs. It fits people comfortably and is great for my family. I dont ever have to worry about anyone getting smushed.

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.My husband was going to buy me an Infiniti too (we got married April 1st) but after all the headaches of this vehicle I’m going 100% back to Lexus where they value their customers not only during the sell but throughout the entire time. I cannot support a company that cannot accept fault (accidents happen to ALL companies no big deal). It’s completely how the company handles it and this was hands down THE WORSE and they have now lost a life long customer and one that can and will use her voice to tell people what to expect when using Infiniti.

I bought a ‘05 G35 coupe in 2009 as a preown. From the very beginning, I had issues with that car. First, the engine knocked and started to eat oil more. Gas got replaced. Just after that the moon-roof broke. The dealer tried to make me pay $2000 to fix it while the car was still on warranty. Now the air bag light is blinking. Just to get it checked they asked me $300. They tried to change belts that have 30k on then and my clutch that got wet after 30k (supposedly due to the way I drive) just for that another $2000. They are out of their minds. People, please do not buy that **. It’s over-priced and just a garbage. I was in love with Infiniti. Now I hate myself for spending that ton of money on a car that’s ** and has problems with everything (alignment since new, radio, moon-roof, airbag light flashing, clutch not being able to switch gears, loud engine even being replaced). I don’t know what to say. I hate dealers. They are a bunch of legal criminals that will suck 100 times more money then the repair really cost. And service—what’s that? Buy Infiniti, it means no service. I’m getting a ride off that car and I will never come back to that company.

Approximately 6/6 times my 2002 Infiniti EX35 has cut off on me while on the road. After approximately 15 minutes, Ill try starting it and it will come back on. Twice my grandkids have been in the car. Luckily, no one has run into me. I have taken the car to Infiniti dealership in South Hills repeatedly and they cant find the problem. The last time I took the car to dealership they put in new sensors. However, it has turned off again. I called the dealership, still waiting on a return call from them. Nothing but problems. This is a serious issue. My family and I can be seriously hurt.

Although my wifes Infinity is 8 years old it only has 40,000 miles and was always garaged. Not left out in the Florida Sun except for short shopping trips. The problem is the vinyl on the dash is starting to crack in 6 places. Asked about replacement at the dealer and was told over 2000 dollars. I am going to buy a new car next year but it will not be an Infinity. I have never heard of this problem until checking on this web site.

I purchased a 2013 Infiniti JX35 in Metairie Louisiana. 3 years later the wheels/rims started to peel. I contacted Consumer Affairs for Infiniti and was told it was because of environmental conditions. I live in the south, where there is no snow. Even so, no weather condition could have done this in just 3 years. They just did not want to admit their product was flawed. Not one of my other vehicles had this happen. Take it from me, for the money...buy Lexus or better yet Tesla but NEVER INFINITI!!!

I would highly recommend this car dealership for anyone interested in buying a vehicle, I was greatest with the utmost respect and they worked diligently to get me approved, with not so great credit, I had the best vehicle purchasing experience ever. They were honest, reliable and I got the loan to purchase my Beautiful vehicle. Thank you Austin Infiniti.

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.

So in all honesty, I have never had a dealership work so hard for me and give me such an amazing time! The g37xs is an amazing car except for one fact. my 2011 g37xS coupe had a transmission that was put in and out of production for 6 months... Not a good sign. Then I had it blow apart on me.. So here I was thinking I would get a brand new transmission which would be newer and not have that same issue... Well thats where I get pissed. I had another transmission installed under warranty, but it was a REBUILD FROM THE SAME 6 MONTHS!!!! That is telling me that the transmission they gave me was one of the ones that already was bad and blew apart and now they throw it in my car???? Needless to say my NEW transmission has had less the 100km and is starting to have issues again. Now Infiniti tells me there will be no chance to get another transmission installed as I am out of warranty now... This just pisses me off to a huge extent! I have loved Infiniti all my life! Had a G35 when they first came out and upgraded to the g37xS and loved it, but always had transmission issues. Now I feel like taking the transmission and throwing it at them! So if Infiniti wants to keep a great customer that has brought over 20 people to its doors to buy more cars, and they are listening, please contact me as I love Infiniti but this transmission has got to be fixed under warranty!

I purchased the flagship Infiniti QX56 on March 27th 2017 from an Infiniti Dealership here in the North East. As of today I havent even put 2500 miles on the vehicle and its been the dealers service 3 times. The A.C. fan coupler and battery drain issues. The battery was just installed by the previous owner in 2015 at an Infiniti dealer and clearly reads that it has an 84 month warranty. However, Mandie from Infinitis North East Consumer Affairs Region stated that the battery warranty was only good for the prior customer and does not carry over to me. I would have to purchase a new battery from them for the tune of $180.00. My dispute was it made no sense because if a battery installed by the dealer with a clear record of warranty from Infiniti who cares who owns it 1st, 2nd or 3rd. The warranty should cover the battery not the person. Im not the only person having these battery drain issues and Infiniti is well aware that their vehicles are doing this. A lot of the online blogs Im reading is that the Infiniti has been experiencing issues with their batteries lasting 2 years max then they start dying. I think they should be investigated.

I had this same thing in my Infiniti M35 Sport. It has everything to do with the tires. I had OEM and they sucked and were very expensive - Bridgestone something or other. Once I changed tires this whole issue went away.

Having worked on and been a part of numerous Infiniti car company dealerships over the last 15 yrs, and now finally owning one of their products, its come to my attention that their brand quality is largely compromised. My situation is as follows. Having a late model Infiniti that was bought used, I concluded nothing is perfect and things would need to be fixed. However, I have never owned a vehicle with a melting dashboard. Having fixed numerous dashboards over the years for Infiniti on the FX models in 2009 to 2011, it had occurred to me that there are many other models with the same problem all the way up until 2012. The dash will crack and ultimately degrade to the point where it is unable to be cleaned/touched or even looked it through the window due to high amounts of glare it produces when driving (melting area becomes very shiny) understood the vehicle is out of warranty, but Infiniti has no remedy or cause for concern to fix these problem cars dashboards. I know there are plenty out there too. No wonder Lexus is the company to be.

Infiniti is great and comfortable. It has a very sleek, modern, appealing design with compact, great tires. It has a durable build with the front well designed for movement and maneuvering around adequately. The different brands have different passenger capacity. Mainly 5 passenger capacity is the most common. The SUV have more capacity up to 8 while the coupe cars have 2 passenger capacity. There are definitely a lot of upgrade and personalization options with this car type. Were able to get technology upgrades like navigation, seat warmers, Apple and android CarPlay plus more.

I have owned 8 Infiniti models over the years from a 1991 Q45 all the way to a 2011 G37x. I could not be happier with the cars and the way I was treated by the dealership in Barrington, IL. I will never go anywhere else for service work and plan on buying a Q40 or Q50 next year.

I got screwed by Infiniti. They sold me a wrecked QX56 truck as new. Really? How low is that? Sell a wrecked car as new? Wow, I am pissed and Im going to fight back. Do not buy Infiniti. I have contacted Sonic, Infiniti of Tysons Corner and their attorney and they are not responding in a timely manner. My safety, patience and goodwill towards the Infiniti brand are wearing thin. Please intervene before this situation becomes an unfortunate PR disaster. In October of 2006, I thought I was buying a brand new 2006 QX56. I paid market rate for a new car, not used and not wrenched. I would have never bought the car had I known it was damaged. Now I found out the car was wrenched, repaired and sold to me as new without my knowledge. I found out about the accident through Carfax in August 2012 when trying to trade in my truck for a new one due to some serious mechanical issues.Apparently, the car was involved in an accident strong enough to deploy the air bags and damage the axle. Jim Coleman Infiniti service record shows the car was repaired and serviced after the accident. I contacted Jim Coleman service department and they confirmed that the car was damaged and serviced by them prior to sending the truck over to Infiniti of Tysons Corner. I feel betrayed, swindled and cheated. They sold me a wrecked truck as new. Unacceptable, this is plain and simple fraud. I paid new car price which means I overpaid. I financed the car which means I paid extra interest on an overpriced damaged car. I insured a car that was not worth the price paid. It was over-insured. Upon trade-in, my trade-in value was depressed due to the fact the truck was in an accident. Airbag deployment is a serious accident with potential frame damage.Safety issue - The car was damaged with air bag deployed. Was the air bag replaced? Would it work now? Was I ever in danger? Was my family in danger? Over the years, the car rattled and vibrated at 60-80 MPH. The dealer’s response was to change tires. Over the year, the brakes would regularly perform inconstantly. My demand is a formal apology and replacement for a new 2013 QX56.

Very disappointed so far from Infinity Customer Service. Even though I have a 2005 FX35 and a letter from Kevin Martin (VP of Total Customer Satisfaction at Infinity) stating that the dashboard had a problem and would be under warranty for 8 years, both Infinity and my local dealer (Bergstrom Auto in Appleton WI) have, so far, failed to stand behind the letter and repair my dash. I was planning on replacing my FX35 with another one, but am certainly reconsidering that. One guy on this board mentioned a class action lawsuit. Does anyone know if there really is one of those?

Infiniti has so many options to choose from. They are affordable and dependable. The sleek design and high end features make this brand unbeatable. It is top of the line quality and if you dont like any of the base models you can definitely customize it and make it your own. They have tons of features and add-ons to choose from. Also, even if you get a two door you will still have lots of room for that additional person. Not to mention the trunk space. And the SUVs are super roomy and comfortable. You really cant find any other brands quite like Infiniti and I love it. I would recommend this car company to anyone looking.

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

My 2003 G35 Coupe has had numerous issues. I purchased this vehicle in 05 with 21,000 miles and immediately noticed a break recall. Thankfully dealership handled that, however that should have been a telltale sign. After the two motors went out on my windows, alternator, cam shafts, sun roof off track, AC compressor, DR2 headlights ($210/each). Ive finally experience the ultimate issue when my GPS/AC/radio unit went out. Well sort of. The navigation and radio systems are both powered off and the AC unit is always on high. Besides paying $2000 extra just because I wanted the navigation system, I am now averaging about 14 mpg thanks to my uncontrollable AC unit. After paying $29,000 for my car and now not having the expendable cash to maintain my vehicle. There it sits while the paint job oxidation is progressing. Infiniti if youre out there PLEASE REDEEM YOURSELVES AND MY FAITH AND PIMP MY RIDE.

Infiniti offers Accord, Camry, the c class, e class, Audi A8, the Suburban and Chevy Taho, Audi A7, Escalade, Acura TL, the range rover, and range rover sport, Jaguar f type, Jaguar xj. The 5 series is a top choice also. It presents its own style and is well crafted with distinctive characteristics. Its well polished and its in a class of its own, sporty and confident, everyday and casual. Its modern and tech savvy that it has new features such as bluetooth and rear camera. It has taken a new makeover, its well enough modified and detailed to easily compete with its predecessors. It speaks 2016 and 2017. Everything I want and need in a car is present in this well design ride. It has airbags and climate control seats. It also has mirrors, audio controls, able to control windows open and close flow and door lock.

I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. Im not going to buy anymore Infinity. I have a warranty but theyre saying diagnosis theyre going to charge it.

G35xS, transmission went out at 85K. Battery dead last year, replaced with a new one. Guess what? Battery is dead a year later. My dashboard is warped, speaker to the right is busted. Passenger sensor airbag sometimes works, sometimes it doesnt. This car has been serviced regularly and only used it to commute to work. Kia or Hyundai would outperform this car. Waste of money!

My Infiniti 2011 g37 is a reliable car. I have had it for 8 years over 173000 miles. Im hoping I can continue to enjoy my driving experience another 8 years. Oil changes when required are necessary. Regular maintenance, air filter micro cabin, fluid exchanges go a long way.

I just bought a new Infiniti 2015 Q50. The car is advertised to give me 19 mpg in city, 29 mpg highway and a combined 22mpg city-highway. This vehicle gives me a highway mpg of 12mpg. I drove the car for 1.5 hr just to test it and it did not improve. I took the car to the dealer I originally bought from and they say that the EPA reviews and that they are not responsible for that review. I believe that is unreal for a car to provide less than half mpg than what it suppose to. I called Infiniti and they said the same thing and only provided me with few tips on how to improve it.Also my front passenger seat makes a weird sound (something loose) when I head a pothole. The dealer said that all Q50 makes the same sound and there is nothing they can do in that case. Its a manufacturer problem. I have been with the car for just a month and I am not happy. I would not recommend purchasing this car. I am paying a lot of money to have this type of issue.

About a 45 days ago I took my 2009 Infiniti g37 convertible, market value of car $17500 to Passport Infiniti of Suit Land Maryland for repairs on convertible top not operating. The service department checked the top out and said total cost to repair top would cost $8900, to my surprise I debated the cost and indicated to the service manager the car was not in a accident. How could this be possible? I stated to the service manager I found the hydraulic motor for the convertible top for a price of $750. He replied they change out every part related to the hydraulic motor hose lines fluid everything. I stated, This is ridiculous and how can you pick up the phone and call a customer and tell them the cost to repair your top will be $8900 and the vehicle is only worth around $17000? Of course I got the same response.I also stated, The replacement engine for the car that propels the car down the street at 150 mph would only cost $5000, please explain to me how the motor that raises the convertible top cost $8900? Crickets. Any way I end up taking the car to Germain Auto Group of Springfield VA. They fixed the top including the parts for $1900. Now you see why I had to blog about this. Oh and by the way I called Infiniti Corporate. They were not forth coming with any solutions other than trading the car in. Go figure. Nice car, bad custom service company. If youre thinking about buying a convertible hardtop Infiniti g37 be aware if something goes wrong with that top the cost to fix through Infiniti is all most impossible.

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

I have 2 problems: 1 is timing chain, 2 is exhaust. Check engine light on exhaust need to be replaced. Infiniti manufacturer do want to help at all with timing change. I had to pay $3000 to fix timing chain, and now I have bad exhaust at 80500 and they do not want to help to cover it under warranty. Warranty on exhaust is 80,000 miles. I had this problem since 75000 miles and Infiniti dealership didnt tell me was under warranty until its out of the warranty.

I purchased the new q50 right when they were released. Over the past year it has required multiple repairs. The computer system has been replaced twice, the door sensing modules break. The radio continues to intermittently work. Most recently the clock went dead and again required service. Additionally it squeaks on the inside. I have attempted to have this repaired but the dealership cannot hear the issue. The dealer informed me the car was a lemon and that I should report it to Consumer Affairs. I truly wish I purchased a Mercedes, although I have had an infiniti for a long time.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

I bought a brand new 2018 Q50. Within the year I have had several problems with the tires. The tire pressure warning is always coming on. I put air in the tires and a few weeks later the same warning comes back on. This has happened to me several times. A few weeks ago I got a flat tire while driving and had to have my car towed to the Infiniti dealer because much to my surprise my brand new Infiniti did not come with a spare tire! No one told me this when I purchased the car. After spending $415 for a new tire and wheel alignment, I now have another tire with a bulge in it. I asked Infiniti to give me a new tire without charge and was told that they can’t help me and suggested I go to the manufacturer. I informed them that being that they could not help me I would not be a repeat customer and I was told that that was OK with them???

I am a SEVEN-TIME Infiniti owner. On 11-9-19 we leased a new Infiniti QX-60 from Infiniti of Columbus in Dublin, Ohio. We traded in a 2017 QX-60 coming off lease. One week after the trade in, we received a bill for $2,493.84 from Infiniti Finanacial Services, due immediately for payoff on the OLD lease, which contractually the Dealer was to have paid off. I tried to reach our salesman Stephen ** by phone several times that day, with NO return calls. I then emailed to Mr. ** as to why our now turned in vehicle had not been paid off. He replied by email that their finance/accounting department had told him that the check had been mailed. 10 days later on 11/25/19 I called Infiniti Financial Services who stated that NO payoff check had been received.I again emailed Mr. ** our salesman who again stated that he again checked with accounting who yet again verified the check had been mailed. One week later on 12/2/19 I again called IFS who again stated that no check had been received. I agained emailed and called our salesman repeatedly who no replies this time. I then called the Sales Manager Radu ** at the dealer who said he’d immediately resolve the issue. 3 days later I again called IFS and no payment had been received. I multiple times emailed and called the Sales Manager Radu ** with no replies.On 12/5/19 I then called the Finance manager Mike ** who proceeded to sort the issues out. The next day he got back to me on 12/6/19 and told me the check was NEVER ISSUED as the salesman had told me, until 12/3/19 and that Infiniti Fine isl Services had LOST the check. On 12/7/19 I received a collection letter from IFS, at which time I called Infiniti Consumer Affairs to assist with my payoff issues and lack of customer service from the dealer. I again spoke with Mr. ** the finance manager on 12/9/19 who stated he would overnight another payoff check. That same day I received a call from Austin, a Regional Manager for Infiniti Consumer Affairs in Nashville who stated he would also assist in resolving this matter.On 12/11/19, I spoke with Austin again, as well as an IFS representative who stated BOTH the lost check and the replacement checks had been received and who emailed me a payoff letter. On January 4, three weeks later I received a NEW collection letter from IFS for the original amount as well as a check from IFS for the same payoff amount made out in my name. I called IFS, who stated the account was now in collections with the loss recovery department which was closed on a Saturday. I again called Infiniti Consumer Affairs and requested that the case be re-opened. On Monday 1/6//20, I again called Consumer Affairs as Austin had not called despite my leaving several voicemails at his direct dial number.They connected me to him, and he partied me in with IFS and then the Loss Recovery Department. Austin refused to stay on the line as he was “too busy to continue helping” and stated he would call me in follow up 2 days later. I then spoke with Frank ** at Infiniti Financial Services loss recovery department with my attorney listening in, and Frank proceeded to laugh as he reviewed the case facts. Upon his review, and after spending 75 minutes on the phone with multiple people, in addition to over 4 hours spent on calls and emails prior, Frank proceeded to tell us that IFS had refunded the second payment from the dealer to me instead of the dealer, and simultaneously referred me to multiple collection agencies (several of whom had called me already earlier that day). Mr. ** explained that he indeed could NOT avoid the check erroneously mailed to me and that I had to deposit the check, and mail a personal check along with the bill and collection notice to pay off the 2017 Infiniti, and stated he would no longer pursue collection of this account and refused to e-mail me confirmation of this or our discussion. The next day on 1/7/20 I deposited the erroneously issued check from Infiniti for $2,493.84 and simultaneously mailed a personal check for the same amount via Certified Mail, return receipt requested.Austin, from Infiniti Consumer Affairs called me once on W. 12/8/19, while I was on an emergency phone call. I am a physician and was unable to take his call. Less than 60 seconds later, I called Austin back at Cinsumer Affairs and again left multiple voice mails with NO return call. I hope anyone considering owning/leasing an Infiniti will give second thoughts after reading our horrible saga of repeated failures at giving proper customer service at all levels of management.

Infiniti USA has thumbed their nose at the malfunction of OCS system in 2009 vehicles, ours is a G37. When the OCS is not functioning it turns off the airbags when a passenger sits in the passenger seat. They do not care that your life and the life of your passenger (my husband, my grandson, my mother, my daughter) is at risk for serious injury or death as a result of their negligence. They are negligent in that Infiniti knows very well they have a problem with this system not working as intended when purchased (easy lookup on internet of many owners having this same problem) yet they only recalled back to 2010 to fix the OCS thus requiring 2009 Infiniti owners to fork out $6400 to replace their defective design or not fix and run the risk of death or serious injury. I have called Infiniti USA and their response is this vehicle has no recalls end of discussion.Every owner of a 2009 Infiniti that has problems with the OCS not functioning and turning off airbags when anyone (even my hand) touches the passenger seat should not accept Infinitis answer and file a complaint with their Attorney Generals office and NHTSA. I was involved in a motor vehicle accident in June of 2016 and was in a 1999 vehicle... Had the airbags not gone off as intended I honestly do not believe I would be here writing this today so I am very aware of how in a blink of an eye you can be plowing into a vehicle and your only line of defense is working airbags. It is morally incomprehensible of Infiniti to not care for the lives of their customers (or should I say some of their customers).Knowing this I will never purchase another Infiniti and suggest you do the same because somewhere down the line you may have a problem that is not your fault with your expensive Infiniti and it may be one that could determine your safety and the safety of your loved ones and you will have to deal like the rest of the 2009 customers (victims) with absolutely no help from Infiniti.

I bought a 2013 G37x and have not enjoy it... I feel I made a bad deal and Im paying the price for it but even worse, Infiniti cant help...of course. Ive leased with Honda, Nissan and said to myself two years ago, let me try a luxury line...so I chose Inifiniti. The car is great but the deal was not (2 years with 10 miles/yr at 429.00 monthly payments). Im glad it was two years because I want to get out of it fast since I cant enjoy it because Ive run into the mileage limitation.Now for the good part... I didnt know that theres a disposition fee after the lease expires; a way for dealers to keep you locked on their cars. Im more frustrated than ever...but a lesson to learn from: know your deals and dont get into something fast. Do your research. Yeah, people gonna say I made a bad deal and now hes complaining... The worst is when a dealer cant help you. Infiniti turns their back after they have your money...so no more Inifiniti for me. If money is all they see and care rather than customer satisfaction, then why should I continue with Infiniti? SO to sum it up, I have not driven my car for the last 3 months and will remain this way until December because of the mileage limitation...so dont get caught up on with a low mileage deal.

I had a JX35 (QX60), one of my worst car ever. First this SUV drive was very poor. The car HP was too weak. It drive like a 4 cylinder car on a large SUV. The electronic panel (dashboard fell off to the floor), the electric component got rusted and needed to be replaced. The prevention collision system was malfunctioning. It activated spontaneously and make my car to stopped completely while driving and even prevented me from stop while I was driving. Even with all this bad experiences I really loved my SUV, it has all the features I wanted. I was extremely comfortable, I really liked the panoramic roof, but I got the worst experienced from Infiniti, Puerto Rico. I took the car to the dealer and after a long talk and trying to get rid of my beloved SUV. I trade my JX35 for a brand new Q60 convertible... A really bad choice.The hard top one got stuck in the upright position semi opened then the car began scratching the car while the hard top was being opened, it began scratching one side and then both side. I took my car 8 time for repair, and they say the car has nothing wrong. Today my car is at the dealer for repairs again with the scratching... I really like the car overall. The driving, the handling, the motor, the interior but these two car were the worst car ever with the worst service ever. Hoping to trade this car again for an Acura or BMW or other SUV.

I have a 2006 FX35. We buy these expensive cars because we expect them to last. I have maintained my car impeccably. I do have 175,000 miles and certainly expect things to wear out. However, when the airbag sensor wears out and starts to blink and the tire pressure sensor remains on, I did not expect it to be $1200 for each to repair!!! The front seal needs to be replaced at another $1200 because of how it is mounted. Come on Infiniti, really? Now I am screwed because I cant even sell the car without fixing the problems. It will cost me 40% of the value of the car to be able to sell it. I dont know if the airbags are safe or not. Maybe I should go back to Toyota or Ford where at least the repairs are reasonable.

2006 Infiniti stalled on highway. No power steering No power brakes. I barely just missed getting into a serious accident... got the car to the breakdown lane. The most horrifying experience. Infiniti will not fix this problem. Infiniti stinks!

Infiniti qx60 is a good, solid and reliable car. Id consider purchasing another when this car is older. Nice gas mileage and overall a good value. I like the great cruise control and lane detection options as well. The usable third row is hard to find as most seats dont move to accommodate people coming in and out of the third row. Also love the massive skylights as well. But the GPS is not always accurate which can be a bit of an annoyance but it can be remedied by using cell phone GPS. Also, I dont like that the inside of the driver’s side door is easily scratched and is not in good shape. It also has some pretty major blind spots and sometimes its hard to see over the hood.

Called Infiniti to report the problem about my fx 35. They refuse to fix and just blow you off. How IM going buy high-end car and with four years it start to fall apart? The dashboard is split in several area and the covering start to fall off. I had a honda for many years and must say I never a had problem. Infiniti dont care about their customer. If we dont buy these car then Infiniti corporate go under and I wont stop until they fix my car.

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80s on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldnt explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

Our 2004 Infinitys dashboard started bubbling 2 months after we purchased used. Started looking online and saw many others were having same complaints. We have contacted Consumer Affairs by phone email many times. Rude, not our problem attitude, too bad. They know its their fault and it shouldnt have happened. Loved my car, hate my dash! 2 hour deposition in St. Louis for lawsuit in May 2014. Hope they are finally held accountable for defect.

Smooth riding experience. Comfortable in every way. Its feels like you are riding on air. It gives you a chance to be able to see whats going on with the comfort of the ride. Beautiful is everything you can describe it. The looks of it gives you a reason to want it more than you realize it. You can talk about how long your car looks and how long it gives. I love how you can make your own decisions when you are on the passenger side. Give you a chance to relax and let it go to a good long ride. You carry it to a car dealership and they treat you with great respect, make sure everything is taken care of and puts a smile on your face to comfort you.

I leased an Infiniti JX35 on July 13, 2013. I absolutely loved the vehicle up until February of 2015. In February, I noticed the brake pedal would occasionally sink down almost to the floor when stopping. The pedal would also from time to time start sinking down when I was stopped at a traffic light or stopped In traffic. The car would start to roll if I didnt continue to apply more pressure to the pedal when I was stopped. The real concern was that the brake problem was intermittent, it didnt happen consistently. In February 2015, I took the vehicle to the dealership and they said there was a problem with the Master cylinder, so they replaced it. Upon receiving the car back, the brakes operated normally for only a week. After one week the brake problem returned. I called the dealership and they asked me to bring the car in as soon as I can, so I did in March 2015. The dealership claims they could not get the brakes to repeat this problem. I was now even communicating with the shop foreman, who said to me one time he felt something happen similar to what I was saying, but it happened only once. I went back and forth with the dealership in March. In April, they received authorization to change the ABS controller. After changing the abs controller, the brake problem appeared to be gone. The brake problem returned again in August of 2015 and again of course it is intermittent. It doesnt happen when Im stopped anymore, it just happens when Im stopping. If I dont continue to increase the pressure I apply to the brakes when they sink the car will not stop. The dealership took the car in, kept it for over a week, changed the brake pads and said they could not repeat the problem. They even told me at one time that this is the way the brakes operate on these vehicles. I immediately responded by informing them that these brakes did not operate like this the first 1 1/2 years I was driving it. My daughter drives my car frequently and she even came to me and asked me why do the brakes get so soft occasionally. I chose Infiniti because of their advertised HIGH standards of excellence. Theyre supposed to compare in quality to Lexus, Acura and Mercedes. Well, Ive owned 3 Mercedes in my lifetime and their customer service and quality is second to none. My face to face customer service experience with KM Infiniti has been good, however, they have not been able to fix the issues with my JX35. The quality of this vehicle is on the same level as a Nissan. Not only have had issues with the brakes, but Ive had the rubber gasket on the roof rack come loose, Ive had to replace the driver side sun visor.I chose this car because I wanted a car I could depend on when my grandchildren get into it. I wanted a car I could have confidence in for safety. I have just about every option available on this car and thought it would be a safe car for my family to drive in. As it stands now I am extremely dissatisfied with this car and it doesnt appear Infiniti knows how to fix it! This car is a Lemon!

I was clear with my salesperson that I couldnt afford a payment over 500.00. I was clear about all that I wanted on my car & was told it had it. Lies!! While sitting down with my salesperson I gave him a list of my must haves. He stated the car had all the bells & whistles. It does not have what I wanted. I also stated that I had a budget of no more than 500 for a car payment. After agreeing to a price Im sent to the finance person who tells me, not asked me if I wanted this additional insurance. I go back to the salesperson who says I dont know but you agreed to this extra insurance. I never did because I was not asked. I was very clear that as a recent cancer survivor I have expenses that must be paid for and that I had a strict budget of 500.00. Then the car was disgusting!! It smelled of cigarettes and I could not believe this was not addressed prior to showing me the car. Did I mention I am a cancer survivor!?? The car was so filthy that when we opened the sunroof leaves and what have you fell in the car. I then had a temporary plate that expired. I called the dealership approximately 10 times that day to ask what am I supposed to do?? My husband is ** and I certainly did not want him getting pulled over!! Starbucks, shooting unarmed ** men etc... The manager never would return my calls that day, The receptionist stated she recognized my name from calling so many times that day and would walk my message over to him. Never once did he call or step out to apologize to me once I arrived. I insisted on speaking to a manager since I was now driving with an expired temporary tag. I was then introduced to the finance manager who stated that this was a bad day because they were in meetings all day. I then explained what my issues were with the finance guy and how I was never given the option to accept the insurance but rather told that this was what my payment was. She then tells me she cannot cancel it to make my payment lower but that I can have the amount deducted to the entire amount at the end. My payment stays the same but it will be less from the total. I then took the car in to be cleaned from the awful smoke smell and to be detailed. The smell is gone but the car was not detailed at all. The service guy came out and said, Yeah this is disgusting. The car wasnt even wiped down properly. Finally, I then had to take it in for an oil change!!! How does it need an oil change and I just purchased it.I ABSOLUTELY REGRET PURCHASING THIS CAR!! I WISH I NEVER STOPPED BY THIS DEALERSHIP!!! I am and have been so stressed out that now I am on blood pressure medication because I dont know if I will be able to make the car payments. Medicine or car payment!!! I hate the fact that as a woman I was taken advantage of!!!Consumers Desired Resolution: I want the finance genius at Infiniti to find a way to bring my payment down to 500.00 a month or take the car back. Let me out of this contract so I cannot feel like I am overwhelmed and deciding between paying for my medication or making a car payment. On May 25, 2018 I received a voicemail from Bobby, the general manager from Tampa Infiniti. In his voicemail he stated he wanted to address my complaint to BBB. I returned his call on May 26, 2018 and he made an offer to me of a new car with a $50.00 decrease in my payments that is a lease. He stated the car was a Q 30, which is a much smaller car than what I presently have. I stated that car he was offering was too small for my family and me and that the consumer ratings were not positive. I then offered to come in to discuss the matter in person and he asked if I could wait and come in after the Memorial Holiday weekend because he expected to be busy. I stated that I completely understood and would come in on May 29 @ 3:00. I arrived today and Bobby insisted that according to the paperwork I agreed to the payment by initialing or signing. I repeated that I was not denying that I signed the paperwork but that I felt I was deceived. I repeated just as I did on the day I went to purchase the vehicle, to the BBB and over the telephone I was adamant of what I could afford due to my health. I was not impressed that he was making me an offer for a new car!! Maybe if I was 20 years old I would jump by hearing NEW, well Im not!!! I am almost 50 years old and at this time NEW was not going to make me take the vehicle just because it was new. This is my first time purchasing a used vehicle. Lesson learned!!! Bobby however, insisted that I agreed to the amounts because he had the paperwork in front of him. Again, I stated I was never asked if I wanted the additional insurances, rather I was told. Bobby even had the audacity to tell me No you knew, and the finance man asked me and I agreed. I was not asked but told. I even explained that I went back to the salesman to ask how did my payment increase and he stated he had no clue but he came back to me and stated I asked for the insurances and I was aware. NO I DID NOT know or was even explained to!!! My question to Bobby is, Were you there? Bobby and I know he was not there, so how can he be so adamant that I was explained to about the insurances. I then told Bobby that I thought he wanted to help me but it was obvious he had no intention of helping me but to humiliate me by repeatedly telling me I signed the paperwork. I stated due to my diagnosis of breast cancer and the stress that was being brought upon, I needed to avoid the stress he attempted to give me and I refused to be belittled. His efforts were a waste of time for both of us and that I was leaving. I immediately left. Infiniti has certainly lived up to the reputation of being barbaric hyenas with no morals!! This has certainly been a learning experience for me and I plan on telling every person I know to never ever do business with Infiniti of Tampa Bay. I will certainly tell every teacher I work with to NEVER EVER do business with Infiniti Tampa Bay. Then as I was leaving I bumped into Nick who sold me the car and he couldnt even speak or look me in my face. Guilt!!! Or maybe not since he is a part of the hyenas team. I would have been willing to walk away with an older vehicle or any other vehicle comparable to what I have now and that would give me the payment I asked for when I walked into the dealership. It is my feeling Bobby only read that I wanted a lower payment and not that I felt taken advantage of and that the reputation of car salesmen truly live up to their rumored names. I know I should have never agreed to the payments that was not what I knew I could afford. I guess I will have to only purchase my cancer medications when the money becomes available. And by the way Bobby, thank you for wasting my time today that I cannot get back. I pray no one you know would have to make that decision of purchasing their medication only when they can afford it.

Infiniti is fun to drive, classy, has good technology, and feels safe. The car is unique style. Its almost a minivan in disguise. It is a great family car and great for traveling long distances. The television in the back keeps the kids occupied. Great sound system, too. I was able to get a moonroof and really like the comfortable seats. The third row is easy to use and comfortable for adults unlike most third rows for SUVs. It can fit at least six passengers and it has great room leg. The leather seats are soft but do not mess up. The ride is smooth and most people comment on the roominess without being overly big. They have great customer service and prompt reply when customers are dissatisfied. I would probably buy again.

The cars were beautiful the interior was amazing. They had beautiful features and colors. They were decked out, very sporty, good engines, good exterior equipment. The exhausts were nice and loud. They were sports cars so they didnt have much for seating. The most was a four-seater but very small. Most of them were just two-seaters which is what I would expect from a legit sports car. I was very satisfied with everything except the prices. They were really expensive and I didnt like that at all.

Day one of ownership of a QX60. Blind spot monitor light goes on and off whenever it wants. We Drove three hours back to have them look at it. They told me to go home and enjoy my new car. Telling me they cant fix anything that isnt coding. I had to take pictures to prove the light would flash and come on because no one would believe me. It cant code if it truly thinks there is a car there that it sees, even when Im on a two lane road and there isnt a car there.Forward crash warning turns itself off when it wants. Many phone calls and I just keep getting brushed off. Two months later it finally codes. They took three weeks to try and fix, but after 2 years and numerous trips back, its still not fixed. We would find it sitting outside in back row at the dealership and not even being worked on. Yet they had it for about three weeks.Brake issues, pedal makes noise. I would push the brake and when I release the brake it would make a noise. Yet they promised they would take care of me and make everything right and is at the highest standards. haha Id hate to see low standards. My service dealership that I take all our vehicles to for oil changes, tells me I have a head gasket leak. I said I have always smelled antifreeze and told the deal I purchased from all the time. They just blew me off like I was just complaining about nothing. Today I was told by my Infiniti dealer that it is normal for all Infiniti to have a head gasket leak. Yes thats right it IS NORMAL for that to happen. Cabin seal on drivers side had pulled out first time I washed it. Paint on rear tail gate was repainted because the paint was bubbling from rust.YES we supposedly purchased this car bran new. Please if anyone else has experienced any of this please contact me. I really dont need to deal with all this stress. Its physically making me sick. I think when flood waters went through Des Moines Iowa my car may have been too close and received some damage that no one is admitting to. This flood was before I purchased the car. Yes I have contacted the BBB and the attorney generals office.

The air conditioner comes on by itself and you cant shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

I purchased the car and 6 days later the engine blew. Long story short, Patrick ** said take it to Garcia. THE ENGINE NEEDED REPLACED. After 2 weeks I got it back. When I got it back the engine ran but the air conditioner was broke so the next day took it BACK FOR AIR CONDITIONER. Then I had this car for 3 weeks and it overheated. The engine light came on...I havent been driving it. I am going to take it in for repairs again but I am afraid I have been too trusting. Now its been 2 months. I am going to take it in. I hope CarHop/UAC make it right. I have had this car two months and Im afraid to drive it anywhere for fear it will break down. I am taking to THEIR mechanic tomorrow. My warranty is good. Ill have it FIXED again. Hmmm fixed...right.Updated on 07/16/2016: Well its been a couple of weeks update. I called 07/15/16 to tell them I had fixed the car. It cost me but I would pay them Aug 1 my July 1 bill. They said no. That if I didnt pay the full amount they would disable my starter. WELL...AN HOUR LATER I CHECKED AND YES ONCE AGAIN STRANDED WITHOUT TRANSPORTATION. I am a single 32 yr who has to not only figure out a way around but I have PTSD. This is not my idea of good customer service. That car altogether has ran for maybe 2 1/2 weeks total. I finally get it working and Garcia turns it off. I need a lawyer.

I noticed a few bubbles on my dashboard about a year or 2 ago but over the last several months, it has gotten worse and worse and is now at the point where there are thousands. I am VERY disappointed that this is happening to a car that I spent a lot of $ on and is supposed to be a luxury car -- my cousin googled it and found there was a warranty on it and Infiniti admitted to using a poor material on their dashboards which was the reason they are all completely falling apart and bubbling up. I called immediately to see how I could go about getting mine fixed and was advised my warranty expired in October of 2015 -- and that a letter was never sent to me, it went to the original owner (I bought it a year used) and there was NOTHING they would do for me. This is the worst customer service I have ever received -- Infiniti should take pride in their vehicles and should own their mistake and pay for all customers who have been affected -- they then asked me which Infiniti dealer I went to for servicing to which I replied I have gone to the one in Norwood but that was 3-4 years ago as we moved to Cape Cod which is 70 miles from the closest one and it wasnt feasible for me to bring my car there every time I needed it serviced. To replace this dashboard, it will cost around $1,500 or more -- I will never purchase another Infiniti again if Infiniti doesnt do the right thing and help out their customers -- inadequate notifications were sent out and were never followed up on, I was never advised anything of this by my local dealer, and now I am being left to pick up the pieces financially. I am disgusted by the poor customer service I have received and the unwillingness to help me as I am not a valuable enough customer since I dont utilize the dealership for my services -- if Infiniti doesnt do the right thing and pay for the dashboard that was destroyed by their poor materials that they used, not because of the fault of its drivers, I dont think I will ever recommend or buy an Infiniti again -- how am I to know that something like this wont happen with my next Infiniti --- If Infiniti wants to put their consumers first, they should be willing to pay for all of them, as it is not only an embarrassment to me when I drive other people in my car and they immediately ask what is wrong with my dashboard, but it is an embarrassment to Infiniti.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

My 2013 Infiniti JX35 has been at the dealer since May 30th. Twice as I was driving, the IBA (Intellect Brake Assist) engaged and stopped my car and pulled my seat belt tight. There were no cars coming toward me both times. If a car was driving too close behind me, they would have hit me with the kids in the car. It was the first car in the nation to do this, so technicians from Bosch and Infiniti have flown out several times to try and fix the problem. It happened to them too while driving it too. They said it was too much metal on the bridge I was on and the system thought it was another car about to hit me. They are now trying to update the software. Do I really want to rely on software to drive my car safely? Infiniti Consumer Affairs are the most rude, discourteous people I have come across. They said I would have an answer in 5-10 days. It took three weeks. They did not return one phone call. I had to beg an agent to put me through to a supervisor because my agent didnt call me back in a week. Ridiculous. Finally, yesterday after calling back again to see if there was an answer, I was declined. I wanted my full money back and to get back into a QX56 (what I owned previously). I called the BBB. Infiniti does not back up their cars.

My Infiniti 2003 G35 audio finisher circuit board is defective, which causes the audio and temperature controls to be inoperable. Nissan North America/Infiniti Division issued a 2003 G35 Sedan Audio Finisher voluntary service campaign, but is only covering sedans manufactured up through August 21, 2002. When I called to take steps for the repair of my 2003 Infiniti G35 sedan, I was informed my car was manufactured in December of 2002, and was outside of their voluntary service campaign, even though the defect is a known problem to the 2003 G35 sedans. I am concerned for my driving safety, knowing the AC/Heat is running full blast for the duration of my drive. I commute at least 500 miles from Monday-Friday (not including weekend driving), and I know this will put a huge strain on other mechanical systems in my car, and I can only imagine my time is short, before my entire car is rendered inoperable. Without Nissan honoring this repair, or until I can afford to repair the defect myself, my car has no value even as a trade in. I will never buy another Nissan/Infiniti product, and will start my own personal campaign to convince other consumers, not to buy a Nissan product either.

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

I purchased a used 2004 Infiniti FX35. And, today I have a LUXURY (joke) vehicle with a bubbling dashboard. Apparently, I was the unlucky one to have it start to bubble after the expiration of the Warranty and I just have to deal with the expense of repairing it. This of course is my first and last Infiniti.

One thing I have expectation is quality customer service. Cochran Infiniti has the idea that get them in get them dont pass on information that a customer could use or want. For instance I found that I was supposed to be enrolled in the portal. I wasnt. In fact the salesman was a yes man while you are there and screw you once you are gone. The Certified vehicle should not have been. I was told by the salesman things like the wheels would be fixed (rim scrapped). He lied the ashtray was going to be fixed and ready as well as the floor mats when I come in for my first service. The salesman lied, the object was to get me out the door, fast. In fact I pointed out the body punch also ignored. The culture at Cochran is not of quality but of getting sales at all cost. Tried to create an account on the customer portal after I found it existed. Unfortunately that was a waste of time. It refused to recognize my VIN and twice was rebuked by customer service. One person even told me I had to provide proof by uploading insurance documentation and registration as proof to the customer portal which I had to access to and wanted their help to create. They said not without proof. So Infiniti refused to recognize me as the owner of the Q50 of a vehicle bought at a dealer for new Infinitis which was supposed to be certified. Bought this vehicle in August. Its May 1. Infiniti has no chain of command and is not proactive and not quick to react if ever.

Recently, I purchased 2011 Infiniti FX35 Premium model from Woodbridge Alta Infiniti. My brake started to make squeaky noise around 5,000km odometer reading (Canadian car). I took it to my dealer 3 times, the technician did the security sanity check and found no problems and told me its common to hear brake squeaky noise in all Infinitis. So basically, the dealer wont do anything to fix squeaky problem. At this point, my only option is to upgrade factory brake pads to ceramic pads and I am not even sure this will fix the problem. I am very disappointed in (1) Alta Infiniti technicians and (2) FX35 brake system.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

I have had my 2017 QX30 since Jan 1st, 2017. Since then the car has been in the service dept 3 time. The first time because the USB ports needed to charge my cell phone were not working. I received a loaner and waited 5 days for them to figure out how to correct it. Two and half weeks after the USB ports were fixed, the main screen in the car which controls pretty much everything - went BLACK. I took the car back to the service dept, got another loaner and only for them to tell me that they are aware of the issue, that they were able to replicate it but they dont have a fix for the problem at this time. A car that only has 2,770 miles on it, which is part of a luxury brand should not be having these types of issues, and they answer that there is no fix at this time is NOT an acceptable one. To add insult to injury, they continue to sell the vehicles knowing there is no fix for this defect. The dealer says they are at the mercy of the Engineering dept working on the case, but INFINITI what are you going to do to remedy this situation.

I have contacted Infiniti Consumer Affairs more than seven times. With today (11/18) have four repeated phone calls. In my attempts to discuss the recent $5,000 price drop on the G37x, both consumer affairs and IFS both refused to discuss the issue. However were very good at telling me that the other entity was responsible to address. Marco at extension ** in IFS is an idiot. The entire consumer affairs department has less acumen than Marco who isnt qualified to work at a fast food drive-thru.At the heart of this matter is the following. Within the last 60 days, Infiniti reduced the price of the G series by $5,000. That price reduction has sent the used car and wholesale value of prior model years down by an equal amount. In return, my 2012 has a lease residual value on 5/11/2015 at $24,000. However, the vehicle this morning appraises at $2,000 BELOW that amount now, thus creating $5,000 in negative equity without my agreement. Any current G series lease is now $5000 deeper into their lease. I spoke to the general sales manager at one of the Infiniti dealers here in Metro Detroit, and he chuckled and said they screwed you and everyone else. Never will I drive, lease or rent from Infiniti or Nissan again. This is fraud and theft as far as I see it.

I was told at Infiniti of Cool Springs when purchasing my new Infiniti in July 2011, that if I purchased the maintenance plan it would cover all of the advised maintenance on my vehicle up to 75,000 miles. But I recently found out, not much more than a year later, that it only covers 10 oil changes and tire rotations. One year later, I only have 2 left. I was also told at the day of purchase that I needed to have my vehicle serviced every 3,000 miles, so I have tried to do this. Little did I know that I was quickly diminishing my maintenance plan that really does not cover everything that needs to be serviced anyway. I was also told that if I purchased a tire maintenance agreement that it would cover my tires if they needed to be replaced for so many miles. I was told today that this was never added. Beware of maintenance agreements at this dealership, since I would have been better off to pay for all necessary oil changes and tire rotations. This would have been much cheaper. This is very misleading!

Today I was driving (fortunately only 20-25 mph) and when coming to a bend in the road before going uphill, my steering wheel locked and would not move at all! It caused me to go up onto the sidewalk and when the steering wheel finally went loose so I could turn it again (after wiggling it side to side as hard as I could it somehow released), but it was too late as I couldnt get the car turned fast enough so I crashed into an iron fence. There is significant damage to the fence and my car may be totaled. I am sharing my story because I dont ever want someone else to have this happen to them and end up getting hurt or hurting someone else. It was horrible to not have any control of the vehicle and not be able to do anything about it.