GM provides a full bumper to bumper warranty on their new cars as well as 24-hour roadside assistance program if your car happens to break down. As a consumer you are entitled to a tow and transportation to your home, work, or dealer. As I read in my contract after buying a new car from GM. My new car unfortunately broke down in an extreme way at only 300 miles due to water pump failure and engine overheat. Naturally I cannot drive the car anymore and have to pull over to side of the road and call GM 24 roadside assistance. This breakdown is a bummer, but it happens. Overall the call goes well. I am told a tow truck is on its way as well as a cab to take me home. Sounds fine. Except none of this happens.I call again after over an hour. Apparently there is no record of the tow trucks being sent or the cab. They apologize and resubmit the requests for me. Okay, mistakes happen. Again I wait for a tow and cab, but they never come. I call a third time. Same issue. So my request is resubmitted. I wait again, nothing comes. Its getting near 10pm now. Real bummer for me. Eventually I get a tow truck though. No cab. Reason? Cab cant be located. Weird. I get a cab via my phone app shortly afterward. That was a fun 5 hours.Since my car wasnt picked up till after 10pm, dealers are closed and I could not be given a loaner car (which you are entitled to if your car breaks down under warranty) to take me to work the next day. This is fine though since I am told GM can provide transportation to either the dealer or my work the next morning. Next morning I call GM roadside assistance. They say they will get me a ride to work. They call back 30 minutes later, they cannot provide me a ride to work. I ask for a ride to the dealer. They say okay. They call back 45 minutes later and say they cannot get me a ride to the dealer. I call my local dealer rather than 24 roadside assistance - they come pick me up and provide me with a loaner. Guess I shouldnt rely on promised services from GM directly.Conclusion: GMs 24 roadside assistance has obligations that they failed to meet in my situation. I do not understand why. If something is promised, but not provided, there should be accountability. I have not the time or resources to hold GM accountable, but the fault does not vanish. If GM cannot execute on obligations then they should not be stated to the consumer when vehicle is being purchased. One main reason I purchased a new car was the security of a warranty and assistance from GM if poor car operation became an issue. The car issue happened unfortunately, but GM failed to rise to its promises.GMs problem: big on promises, poor on execution. It was cheaper to screw me then to make good on a promise of service. As one person, what can I reasonably do? How can I reasonably prove lack of service effort on GMs part? GM knows the average consumer has neither the time or awareness on how to stand up for themselves. Thanks GM, you swindled me good. Even after going through bankruptcy, which as I recall we citizens paid for, GM still stutters about on cost savings of value proposition. Thanks US government, you made us pay for it. Next time, let capitalism run its course.

It is really bad and shame on GM to have a complaint from customer for more than 17 months without resolving the issue that have found in the vehicle. It is kind of stealing people time and health. And I can say it is kind of procrastination to make the product out of warranty and forcing the customer to pay the price of faked warranty. Ive already lost my time with the dealer without having minimum profit. I tried to explain for GM that Ive got troubles with my Malibu 2012, but unfortunately they didnt consider it as a serious issue. Staff in GM has only the ability to ask the customer to take the vehicle to the dealer for service and checks, but they dont have the ability of sending a professional expert for diagnosing electrical and mechanical problems and find the suitable solutions.I know many Malibu owners who have same troubles with their vehicles, but they really get upset from the dealer and from products that come through GM. They dont want to waste their time within leader border or waiting a weak respond from GM. This lead customer to do service in other service centers that can be trusted more than GM service centers and more cheaper.For my personal issue, I went to the main service center for Chevrolet to do normal service and a check for engine light is on. Staff told me that they rectified the error. After about 50 km only, Engine light came back again, and then I took the vehicle to another service branch that belongs to GM/Dealer. Technician remove intake camshaft sensor on Engine, cleaned it by spray and air, and then put it back again. We went for road test to confirm that issue has gone. At that time no engine light comes on. After two hours Engine Light came back again. At this moment Dealer ask me to pay for checking and repairing. Where is the hell of warranty? It went immediately after the Gauge turns 100000 km (strategy of stealing customer money).I went to check the noise that comes from the wheels while driving. After road test and changing tire positions, they (dealer workshop) accuse the type of tires as it is the source of the noise. I checked my Malibu on my own. The Tech. informed me that the noise comes from the bearing that in long time the noise will increase and it will be necessary replaced by a new one. Surely, that result comes after several tests. I checked my Malibu on my own with electrician and he found that it has shortage in current in which causing flickering in lights and some movement issue. Light flickering is an issue that couldnt be solved by GM dealers. Ill be happy if this message will be forwarded to the Regional Director of General Motors. Where I can find the truth and who is responsible about such trouble? This is a customer has Chevrolet Malibu LTZ 2012. I got several troubles in different times. First I faced trouble in the A/C and it is solved. Recently it shows bad performance so I need to restart the engine. Then I found trouble in the touch button of the screen, and after complaint the dealer replaced the whole unit. After some time I notice that the vehicle has slow respond when I press on the accelerator to take off again if I reduce speed or if I want to increase it. The other problem is the flickering in the cabin lights that can be distinguished well and it can indicate that there is another problem in the vehicle, and unfortunately the dealer or GM couldnt solve this issue from long time. Last situation that I face with such model is that the engine shut off suddenly after it vibrate in strange way and the light of the check engine is turn on. After starting engine again there is a huge consumption of fuel and the smell of fuel is too much. I would like from you to give me the good way to solve such troubles. I was with contact with the GM to solve this troubles but I didnt get the suitable solutions that eliminate the whole problems. Troubles in list: Engine shut off suddenly on the road without any previous announcement. Slow respond from accelerator when need to speed up. Flickering in lights. Delay in the displayed timing. A/C components make noise and not cooling efficiently. Front Pumper in not fixed properly, so it starts tears slowly. Noise comes from bearing, and it increases with time. Dealer is not qualified to handle such products. Expensive spare parts. RECOMMENDATION: It is advised not buy GM products. If you buy a new product (car) means that you want to get relax with using it for at least 5 years without complaining or repairing. But with GM products, you will lose your time and money and nobody form GM will consider or respect that. I think it is time to let all people know about the fact of GM.

The transmission on my 2010 Terrain failed at less than 52,000 miles and GMC has done nothing to help me. I have never heard of a transmission failing this early on a car that has been well maintained. When I initially brought it into my GMC dealer, all they were interested in was if I had an extended warranty (I did not) and told me if I needed a new trans, it would cost $ 6000 - $ 7000. Not being able to afford that and not being able to afford a new car, I took it to a local trans repair shop and had the trans rebuilt for $ 2750. When GMC was contacted after that to see if they would reimburse at least part of the cost, they told me they only work with their dealers and if I had gone to the dealer maybe they wouldve done something for me.Clearly they do not stand behind their products. Since they would be hard pressed to find anyone who would say it is normal for a trans to fail this early, that should be all they need to know and they should do what they can to make it right for the consumer. I am with others on this site who have stated they will never buy another GM/GMC product. The really sad part for me is I LOVED my Terrain, until it completely failed and I didnt.

Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had me give them 500.00 to replace the wheels which I did. Got new wheels on, got home from dealership and looked the wheels over. To say the least they looked like **. I could see sand scratches all through the chrome and pit marks everywhere. I took them back to the dealership the next day and they said there was nothing they could do. Fast forward a year and 7 days and the chrome is peeling, and the tires wont hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, Ill never purchase another GMC product again. Its sad when you spend so much on these trucks that they wont replace something so simple and go back on the company that refurbished the wheels.

Our Chevy Volt grew MOLD all over the front and back seats after winter snowstorms! After taking in to find the cause and have it remedied we were told it needed to be detailed before anyone felt safe getting in it to work. They told us we needed to approve the detailing for them to move forward but not to worry because we most likely would not be charged since it leaked. The next day they called saying it that the mold had been cleaned and that we needed to come pick it up and pay $200!!! A car with mold is NOT fixed with a rag! BAIT and SWITCH! This is an attempt to put the responsibility on us. They even had the nerve to suggest we must have left the windows down in the middle of winter in Washington! Or that my husband left his wet swim trunks ??? (again, winter in Washington!) in the backseat of his commuter car! That did not happen. This is the WORST customer service I have ever experienced. We have been loyal GM customers. I own a GMC Yukon and were in the market for a Sierra pickup, but will never buy another vehicle from them and will not be able to recommend in the future like I have in the past. Instead I will tell people our horror story. GM should be ashamed! This is why companies like Amazon are thriving - because they take care of their customers. Maybe other companies should take notice before theyre obsolete.

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.

I own a 2017 Escalade. Bought it brand new, right out of the showroom. Ive had nothing but problems with it since the beginning. Lost my brakes in 2017 with my disabled daughter in the car along. Recall for car. Shaking terrible, stalling, and Malouf Cadillac wouldnt help me. I have a long list of service issues on this vehicle. Made a formal complaint with GM and said they closed my case cause they werent able to get in touch with me, really!!!! Car is in dealer now for almost 12 weeks. Now to find out the car went on fire while they were servicing it. Called GM again to find out the case was closed and had to reopen complaint and now have to wait 3 days for claim to open before I can speak with anyone. This is was $85,000 vehicle get you!!!! Still waiting and furious!!!!

Recently took my 2002 Silverado with Duramax and Allison transmission to dealership in mid- eastern Ohio for transmission and cooling system flush. A day later looked under my vehicle and noticed spin-on filter on Allison had not been replaced. Would any lubrication station not replace your oil filter if you had your motor oil changed? Called the dealership and was told that I hadnt told them to replace the filter. What a bunch of incompetent bunch of sorry **. Would be like wiping your ** before you sat down to do your business.

GMC pickup trucks - My oil pressure sending unit went bad at almost exactly 100000 miles and it cost me $500.00 to have it replaced at the dealer... also the steering sensor is bad because the stability and traction lights are on on the dash. The cost to fix that is also $500.00 to replace. Don’t you think that is bad for an 80 year old man to pay? Or don’t you people care?

I contacted what I thought was customer service to lodge a concern but all I see is its in the comment section on the website. Potentially, this is the reason why I havent been contacted but still surprised that a possible negative comment made didnt get a reply. So now, I need to get serious before the conflict gets out of hand. I do want to be fair but Im concerned that the car was purchased and not leased. Because I wanted it to be my last large purchase, it wont outlive me and will only start being a headache for both of us. Please reply and lets discuss options for both parties.

This truck has been in the shop multiple times, the mirror failed and folded in while I was driving down the hi-way. They will not warranty it, the back up sensor did not work and I hit my bumper, they will not warranty it but thats how you know they are not working. You hit something as they say at the dealership. This truck is a 70,000 dollar paperweight. They do not stand behind their products at all. Its all junk. Ill definitely be buying a Ford.

Went into Ed Morse Service in Sunrise, FL with my 2003 Silverado diesel. Cost of repair for fuel injectors and related parts with labor, $6,500. Found out GM KNEW the injectors were deficient, so they extended the warranty time and mileage to 200,000 miles and then changed the design on future models. My truck had 179,900 miles but was beyond the warranty time limit, so I asked GM Customer Care if they would just cover the bad injectors and I would pay for all other parts and labor. Their response was in no way will we help you since you are out of warranty. The Customer Care rep was rude, didnt know about the warranty change and chased me away from buying another Chevy truck.

I bought this car last year and before the year was over, I had to take it back to the dealership at the very least four times. I complained to GM, and they said that in order to be able to POSSIBLY HELP ME, I had to take it to the dealership again! Was four times not enough! I am traumatized to drive that car, and I do not recommend to ANYONE!

I’ve owned 7 GM vehicles, but there will never be an 8th! This vehicle has been in service 2 months out of 12 months, and I’ve contacted GM’s corporate customer service, and nothing! NEVER AGAIN!!! The vehicle has been subpar, and their customer service and lack of response has been equally bad! I won’t make this mistake again!

Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9,000 miles truck broke down. Had to be towed and lifters and a piston had to be replaced. This happened on a Friday so I had to spend 3 days with no vehicle and pay for extra night at hotel to wait on a rental. I contacted GM to try and get reimbursed for some of my cost and they never even acknowledged me. Very disappointed!

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

I am the sorry owner of a Chevy Impala. I have been a GM customer for over 20 years. I have always tried to support American made cars. My experience with this Impala has been a nightmare. I have taken it to the dealer several times and have gotten treated very poorly. The rear defrost just quit working. Tire system failed, now I am waiting to be seen for the recall and need to have someone check out why my car gives me the message engine power reduced. Once I have these things done, I will be returning this car and I will never purchase an automobile from GM or any of its affiliates. I am so disgusted with this car. I depend on this car (I cant call it an automobile or vehicle) to take my child back and forth and I need to get to work. I cannot afford to jeopardize her safety. I will never recommend GM to anyone.

My husband and I purchased a 2013 Chevy Malibu in Nov 2013. New car. No issues until April 2015. First, my Service Parking Brake light came on now and then. Took it in and they said it was a fuse box. Ordered a new one at our expense. Two days later the engine locked up. Got it towed and dealership ordered a new engine. Replacement engine was knocking after just being installed! Second new engine installed and runs fine. Still had Service Park Brake light on after replacing the fuse box. 250 miles later, engine started knocking! Took it back again and dealership left torque converter bolts loose. They claim to have tightened them and replaced the fuse block.Started a case with GM to get the car bought back because its obviously a lemon. No longer have the light on, but now the car idles rough and shifts terrible. GM will not allow the dealership to work on the car unless there is a code on their computer when they hook it up. Its not throwing any codes and no lights on the dash, so we wait. This is absurd! I have talked to a senior rep at GM several times, and she said we have to go through this and they will probably not ever buy it back. Not happy and never buying Chevy again!

My check engine light is on in my 2015 Chevy Malibu. After paying $125 to run a check I was told on September 5 that I need part #12633613 A valve Asm Rocker Arm Oil Control. But the part was not available so it was put on back order. Now 4 months later I am still being told the same thing. I have not been able to get my car to pass inspection because of this so I can’t register my plates which means I am driving on expired plates. When I needed to be towed last night AAA wouldn’t tow me because I had expired plates and I had to pay $80. When I check online several parts websites say the part has been discontinued. This car is only 4 years old. I will still be making payments for 2 more years and I can’t get it fixed. The part generally costs around $100 but since it is unavailable it is now selling for $600 on EBay. Come on GM. Get your act together and honor your products. Please tell me how to solve my dilemma.

Product Safety recall 08411 fuel system control module - Turns out the fuel system control module failed on my GM SUV, exactly like they said in the recall notice, however since my trucks VIN # is only a few units past the group of numbers they assumed to be the bad ones, no help at the dealer. I sent a note to GM, still waiting on a response.

I have been sending emails for two years for unsatisfactory service and have not got a response yet. Had my vehicle fix at a dealership in California, drove to El Paso and broken down again. Went to another dealership and it was the same thing was fixed in California. This is my work vehicle and was on my way from delivering a load. Had to get a hotel for their mess up and miss work. Been trying to recover hotels expenses and never received a response yet.

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

This is specific to a GMC Dealership but when I reached out to GM Customer Service last time I received no help at all. Overall, I am very disappointed with both of my experiences with Todd ** and will not return for any service. My issues may be limited to the salesman I worked, with but I will never do business with them again. My husband and I have now leased 2 vehicles from Todd ** and have had terms misrepresented and glazed over leading to large unexpected bills. First, we took my wifes Terrain (November 2016) in that we had leased through another dealership to find out my options. We wanted to buy it out since there was some damage we were afraid of paying for. I kept asking what the buy out would look like monthly but was never given the option and told it would be dumb to buy it out as the price was over the fmv. I was told to not worry about the damage to the previous vehicle and that they would pop out the door ding and take care of the scratches and that they didnt think I would receive a bill. I kept reiterating that this is very important to me as I did not have cash at the time to pay for other things. On top of this we asked about the GMC family discount as to whether it would still apply to us because my grandfather had passed away and we were unsure if we still qualified. Once again, I was told to not worry about it and they would figure it out. I asked worse case scenario that we dont qualify what would the outcome be and was told we would figure it out. My lease term was signed that night including the discount. Upon realizing we do not qualify for the discount the sales agent asked us to pay the almost $1200 difference which I had asked if that would happen and was told they would figure it out. Fast forward to a month later, and I received a bill for $1300 on my vehicle for wear and tear after being told to expect nothing. I realize they cannot guarantee that we wouldnt owe anything but none of the dings or scratches were even taken care of as I was told they would be. Shame on me for not getting anything in writing but these practices led me to sign a contract on false pretenses. We left saying never again. Secondly, we leased a Sierra (February 2016) which is now up so we took it to another dealership to turn in and were slapped in the face with what we owed. It was a loaner vehicle which had roughly $5,000 miles on it. (The first Terrain was a loaner so we had experience leasing this type of vehicle.) We were told that the lease was for 10,000 miles a year for 2 years (20,000-mile lease). We kept discussing this as I was afraid 10,000 might be cutting it close for us. Cue the sales representative to sell us the extended coverage allowing $400 of extra mile coverage which equaled to be about 2,000 more miles which they explained meant 11,000 a year so we signed up. We watched our miles closely through the 2 years and calculated we may still owe around $100 due to an unexpected trip we took that had us a little over the 22,000 total miles we thought we had. Fast forward to trying to turn in this vehicle, we were told the lease was for 20,000 including the 5,000 that was previously on it meaning really, we only had roughly 7,500 a year. This fact was never remotely discussed to us but in a small box in the lease we see that number. I realize we signed the paperwork but how do you tell someone something and agree to terms and then fail to disclose some of the largest facts of the agreement. We also discovered there is a $495 disposition fee that was never discussed. It seems pertinent to me to disclose things like this rather than hide them in a long list of papers that they shove in front of you to sign.I am also against the survey they hand you on your experience to fill out in front of your sales rep. They hand you a piece of paper saying Todd ** only accepts exceptional here fill this out while I sit in front of you making it extremely uncomfortable to honestly respond. While I understand that there is nothing legally wrong with this, it is definitely not good practice.

So heres the update. GM has agreed to repurchase the vehicle. I am now waiting on a confirmation date and the final offer. After 5 long weeks I am finally starting to see the light at the end of the tunnel. I do not know if me reporting GM to BBB (Better Business Bureau) AutoLine Group has anything to do with their quick response or if my multiple calls per day or annoying email have anything to do with it. I am now on first name basis with the service manager at the dealership and I must say he has been so much help throughout this entire process. My advice to anyone out there is to be persistent and dont back down, someone will listen. Hold them responsible.

My wife and I own three GM vehicles. A 2005 Cadillac CTS, 2006 Chevy Trailblazer EXT and a 1999 Chevy Corvette. Both my wife and I grew up GM fans. We have always driven GM, but no more. We do understand that we have older vehicles, but with how well we take care and maintain our vehicles they should drive like new. The Cadillac has 120,000 miles, the Trailblazer has 90,000 and the Corvette has 120,000. All three have the typical GM electrical bugs. The Cadillac leaked water from a rain storm into the rear seat and floor (where electrical wiring is stored) flooded it and fried wiring. This is a well known common problem and GM will do nothing. Drain tubes get clogged in the headliner (horrible design). It had the common timing chain and oil consumption problems. The Trailblazer has HVAC issues and many other electrical problems. The Corvette has had the transmission replaced twice and has a lot of electrical problems. The money we pay for the cars and then have to repair weekly is ridiculous. I am no longer a GM fan and will be looking for a better company to buy future vehicles from.

After 100,000 mile warranty, had to replace def tank as injector quit working. On trip to Texas, check engine light appeared, dealership could not find problem. Charged me $729 to tell me exhaust system needed to be replaced, cost $5,000, and would not be ready by the time we needed to leave for home. Service manager recommended a diesel repair shop, which did replace truck computer and altered exhaust system. Severe glow plugs later, plus back up sensors being replaced. Final blow was after moving cattle from one pasture to another appox. 3 hours away, a knock developed in the engine. Was able to get home and to our local service garage. Transmission removed to find a broken crankshaft. Cost expected to be $20,000 plus. This is my second Duramax diesel, first was a 2003, which I experienced 8 different occasions replacing injectors at GMs dealership. Each glow plug was replaced at least once. One blew out the head the second time, had to leave a trailer along side the road and had to be towed in. Final blow, check engine light came on, dealership said injector pump going out. Traded in for 2012, which has been as much expensive and troublesome as the 2003. GOODBYE, GMC!!!

Six days after the purchase of a new truck (1 mile on odometer) while making a left turn the front left wheel fell off the truck. The truck hit a car at the intersection and damaged the front and back bumper but was driveable. GM has denied the claim.

Ive had my (purchased brand new in 2016) 2015 GMC Sierra held hostage at the local dealership for a total of 38 days so far while GMC makes up their mind to replace or completely rebuild the transmission. The decision has been made to rebuild so I can expect it to be in at least another couple weeks while parts are ordered. Huge inconvenience for my family as we had to cancel a family vacation which required the truck to tow our travel trailer. So far the truck has had 4-5 recalls and warranty replacement of the A/C unit and a radiator. The dealership Shop Manager told me GMC does not care about their customers if they can save themselves a few dollars. This will be the last GM product myself and my business will be purchasing. Go with Toyota if you want a quality product and service. I should never have made the switch. Shame on you GMC...

I bought a brand new 2019 Chevy Silverado. My new $50,000 truck has been in for warranty 3 times. Truck has 1400 miles on it and has been in twice for check engine light and the last time was for a backup camera that is all static at night time. I have been told by the dealership that there is no fix for the camera and that all of the Silverados are doing it. Pretty sad when youre told that a safety feature on a brand new vehicle has failed and there is no fix. Also not happy about my time being wasted by taking the vehicle to the dealer and being told nothing can be done. Now Im being told by GM that they are waiting for details from the dealership and the dealership is telling me theyre waiting on GM. What a joke. Very very unhappy customer.

I have been a client of General Motors for 17 years and have bought several of what I believed to be your high-quality vehicles. I purchased an Acadia in 2013. About 2-3 months ago, I noticed that the paint on the hood of the car was bubbling up. I brought it to the dealership, Morrissey GMC, in Rockville Centre, NY. I was told by the service representative that I was no longer covered by the warranty because I had exceeded 36,000 miles, even though I have an extended warranty.I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

2015 Chevrolet Silverado 2500 Z71. Since the vehicle was picked up at the dealer, the truck was pulling to the right. Not drifting, it was pulling. Wasted time out of my day and brought it back to the dealer. They aligned the front end. When picked up it was still pulling to the right. I decided to bring it to a dealer closer to my office and they aligned the front end again and rotated the tires. Lo and behold, still pulling. I dropped it off again and they adjusted the steering sensor and rotated the tires from left to right. Still pulling. I called GM and after being on hold for over 45 minutes they told me they would look into it. 4 days later they called me and said it might be the tires and they are not covered under warranty that I would have to contact Goodyear. I have no idea what to do next. My advice: STAY AWAY FROM GM PRODUCTS. THEY DONT CARE ONE BIT ABOUT THEIR PRODUCTS OR CUSTOMERS.

I have a Chevy Cobalt 2009 that my wife drives. Over 5 weeks ago the gas hose that connects the tank with the engine was cracked and started leaking. My mechanic ordered the needed part from Chevy dealership end of Oct. 2019. Around Nov. 15 I had to call GM to follow up and see if I could have the part sent. Today is Dec. 5, 2019, we are still waiting for that part despite my repeated phone calls with GM. I have given all the information needed to GM different representatives several times and answered all their questions. I am told that they are investigating and trying to find the reason why the part hasnt been sent. Last time I talked to GM representative I was told that they got hold of the dealership and the part should be received by by the dealership on Nov. 27. In Dec. 2nd, my mechanic got in touch with the dealership and was told that nothing was received. Furthermore, the mechanic just told me that another Chevy was towed to the workshop for the same problem. This issue has greatly affected our daily life during the past five weeks. It is very frustrating to not even know when the part will be received and the car could be fixed. I am talking with the bank now trying to get a loan to buy car so my wife can go to work on her own. I hope no one will go through the same experience and I dont recommend buy any of GM product due to their poor quality and customer service practice.

So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

First and foremost, GMs service sucks. I took my 1987 Oldsmobile Toronado to Don Gooley Cadillac in Saint Clair Shores. The guy who used to service the Oldsmobile went to a different dealership and the write-up person told me to go to that dealership which is 40 miles away. When I asked if there is anybody else there that could service my car, I was told no. I even had the service booked for the car. So I wrote to the owner of the dealership and the service manager on how unhappy I was. No response and that was over 2 months ago. The next time I buy a car, its going to be a Toyota. I get service on my 30-year old Celica and they dont treat me like crap.

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.

As a GM Customer for over 12 years, I leased a Cadillac for 4 years and recently leased a 2021 XT6. As I contact Cadillac Novi, to schedule an appointment for my XT6 to come in for service. Due to hearing an unfamiliar noise when I’m accelerating. I was told by the Service Advisor that they have no vehicles for loaners due to the chip shortage. But furthermore I was told that I can go and rent a vehicle at Enterprise or whatever and then contact GM to see if I could be reimbursed. I asked the Service Advisor how come they can’t set me up with Enterprise or a rental company due to them not having vehicles. To make the matters worse, he tells me that it would take at least 5 days before the vehicle will even be diagnosed. As a frustrated customer I asked the Service Advisor as a customer who has a bumper to bumper warranty what if I don’t have the financial income to be able to rent a vehicle at this time. The Service Advisor had nothing to say.At this point it’s clear that GM - Cadillac has nothing in place for customers. It’s very sad and unacceptable on all levels. I’m very disappointed with GM and will not be going back. Having a Bumper to Bumper Warranty is useless and it shows that GM do not honor their product. Anytime a customer have to come out of pocket when they purchased a new vehicle for a peace of mind is unacceptable. The fact that a customer have to call and go through the process of GM lack of production is this chip it seems as it’s a fallback with them. I’m so disappointed and will not be a continue customer. The Service Advisor gave me a phone number that after the prompts it just rings and rings. Then another number that after you press the prompt to #1 it goes to talk to text.

I experienced the worst treatment and dishonesty at Young Buick GMC in Layton Utah. The utmost worst car buying experience I have ever had. I lodged a complaint with GM and they were wonderful with the initial complaint and then it fell apart after that. I did not receive a response first of all I had to keep inquiring on the matter. The case manager never followed up with me at all until I had to keep calling. I was then sent a generic email and cell phone message telling me that too bad so sad the dealer Young Buick GMC is an independent dealer and they cannot do anything regarding the matter.Well let me tell you what the matter was. I initially went to the dealer with the price listed on the internet for the vehicle I wanted. I was trying to trade in my vehicle that had less that 16k miles on it and I was low balled when they were selling the same car next door at their other dealership for thousands more. I tried to get some more so I could work the deal the sales lady didnt do anything. I was in desperate need of an AWD vehicle. After trying to get into the vehicle we went to signing papers. I was told the price listed online was not the price for me, that is the price that it could be. They lied to me about the warranty (which I didnt know until I did my own research) so I would buy the additional warranty and then I was told I needed another product because if my car was stolen the parts are not covered.I was in desperate need of an AWD so went ahead with deal like a idiot. They let me take the car when I told them I didnt think the deal was going to work out. I was very upside down on my trade. They assured me it was fine. My credit union received the papers and told me how awful the deal was and they wouldnt knowingly approve it. They showed me some figures and I went back to the dealer. I expressed my concerns and telling them about the lies they had told me about the warranty, the price, parts, and basically everything. The finance manager said hmmm. Then he told me they were losing money by even looking at taking my car as a trade. It is a 30k vehicle mind you.I demanded my vehicle back and left. GM had no response for someone representing the GM name! SHAME ON YOU GM!!! I will make it my lifes mission that no one I know ever buys a GM. We also have a book at my employer who is one of the largest employers in Utah. The book is called The Best and Worst of Utah and you are going in it! Very disappointed especially after my tax dollars bailed you out! This is how you treat customers! I am not some low life off the street.

My 2013 GMC Terrain has turned into the worst investment I have ever made. The abs light keeps coming on along with the stabilitrak light. When this happens the abs activates and the car doesnt stop well. Also this error code shuts off the all wheel drive. This is a major safety issue and when I brought it to the dealer they said its a bearing and the hub needs to be replaced at my cost. So when I called gm I spoke to senior service advisor who assured me they would contact the dealer and assist me with the cost.After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

I recently ordered and Purchased a Camaro. Unfortunately I was in car accident, therefore I had to have my new camaro repaired. I took it to a chevy dealership to have all the repairs done. Three weeks ago the dealership ordered black rally stripe decals to go on the hood of the Camaro. The dealership still has not had an expected date of arrival from GM on when the stripes will arrive. I could have had my car back three weeks ago all completed. I do not understand why it takes this long to make black rally stripes that goes on the hood of a Camaro and have them shipped to the proper place in a timely manner.

My dashboard is caving in. I contacted GM. They asked me to take it to a dealer, which I did. Now, they are telling me that this is due to the age of my vehicle. I have owned plenty of vehicles and never have I experienced my dashboard to cave in. My vehicle has 120,000 miles. They are telling me it is no longer covered. My vehicle is a 2007. Ive owned vehicles with 200,000 miles and Ive never had my dashboard cave in. This is a safety concern. The airbag cover is popped out. And there are two cracks around the airbag. I dont feel safe to have people in the passenger seat of my vehicle. The door handles are also chipped, and have cut myself and passengers in my vehicle. Because of provisions in the special campaign, they are refusing to correct the problem. GM didnt have a problem financing me for 7 years, or taking my $30,000 plus when I purchased my vehicle. But now, they are refusing to fix their faulty product.

I love my 2002 GMC Envoy! This has most definitely been my fav vehicle that I have ever owned. My Envoy has so much space for transportation of items or for long distances with the family. I chose this vehicle originally based on the spaciousness! The GMC gave me the right amount of luxury and was still amazingly functional for my large family! I could easily put my daughters wheelchair in the back but still be able to park it once we got where we were going. The only downfall of owning my Envoy has been the prices that all replacement parts seem to be! If anything breaks on the Envoy, I have Easily dropped at least $200 on the replacement part. This is ridiculous! That also doesnt include the cost of the work that was done to it.

Hi. My name is Kymberly **, and I purchased a new Chevrolet Cruze at Country Chevrolet in Warrenton, Virginia 20186 on August 31st. I spoke to salesman Russ ** (who was fantastic). He was a huge help. I test drove the vehicle and Loved it. I was asked if I was going to put any money down. I stated that I would not, that I was only working with a trade-in on my Equinox. I decided to get the 2015 Cruze. I was sent to the financial manager to get the contracts and paperwork signed. This is where the nightmare began!!! I dealt with Gabe **. He again asked if I was putting anything down. I told him no. He asked if I could put at least $1500 down. I again, said no that I couldnt. He said why dont we do a 7-day promissory agreement. If you have the $1500 within 7 days great, if not we can void this and do another contract.” I said that was fine, still standing firm to my no.” I signed contracts and the transferring of Insurance. I had full coverage on my Equinox so I drove off the lot with Full Coverage on my 2015 Cruze. The next day I got a text from Russ ** that stated I needed to come back by the dealership that they worked up a better deal for me. Happy and Excited, I went there. I met with Gabe ** again and he stated that he pulled the deal with the Lender and found a second lender that gave me a better rate. I said “oh, that’s great!” I brought up that I needed to sign a new contract because I wasnt going to be able to come up with the $1500. Then Gabe stopped... He said that he was going to have to talk to his boss because he put down for the new lender that I WAS putting the $1500 down. Gabe asked me if I could get a personal loan for $1500, he asked me if I could borrow the money from my family, and he also asked if I could just pay $200 here or there for 6 months to cover the $1500. Gabe left 4 times to speak to his boss (I did not catch his name) because I was adamant that I was not paying that. Gabe went behind my back without me giving him a definite answer on the $1500. He was in the wrong and I felt that I should not have paid that. At this point I was in tears because he had me feeling like I could not leave until I gave him a “Yes, I will pay it.” I was texting my husband throughout this whole ordeal. Finally my husband asked for Gabe to call him. Finally I told Gabe he needed to call my husband. When my husband was on the phone with Gabe I walked outside because I was starting to have an anxiety attack! When I came back in I stood at the doorway where I could not be seen. I overheard Gabe telling my husband that legally I could not leave because I had no insurance on the new vehicle!!! When in fact I did! I signed the form because I HAD full coverage, AND I had already contacted my insurance company and gave them the new Lender information! I was hysterical. I had already drove the car home and everything! My husband then asked to speak to Gabe’s boss who came in. Gabe’s boss walked into something that he had no idea what the hell was going on! So the 4 times that Gabe left to speak to his boss, where was he really going? His boss was informed of the promissory agreement and that I was told I could not legally leave. The boss looked at Gabe and said Gabe is this true? And Gabe said yes. The boss looked at me and said that I could go home. I left hysterical and irate! I almost called the police and an attorney for this. This has been the worst car buying experience EVER! So moving on my husband got a call the next day stating that they redid the deal but we still needed to put $400 down. WHY? I am still upset that we still paid that. I don’t know why we had to pay that. Gabe made this mistake and Gabe did this to himself. I told them I was not going to put any money down at all and still ended up putting $400 down.All of this happened August 31 to Sept 3rd. On Sept 21 I received a text from Gabe stating that my husband and I had to sign a form because my husband’s name was on the title to the old car. I refinanced that about a year or so ago so his name should not have been on the title or loan. I contacted my bank and turns out that when I refinanced it through the same bank, they did not remove my husband’s name. So... that tells me, the car should not have been sold to me in the first place without my husband being there to sign for it as well! Anyhow, I received yet another text from the salesman Russ ** stating Hey Kym, when you get the survey from GM make sure you answer each question Satisfied and when I get that survey Ill fill you up with some gas. That to me is bribery. I gave a very poor review when I got the survey from Country Chevrolet. And I have not received one from GM yet. When and IF I do get one, I will not lie and give any satisfied answers. I was very DISSATISFIED. I would not recommend anyone to go there to get a new vehicle. It takes $26.00 to fill my gas tank up and lying on this survey is not worth a free tank of gas! I felt that I was being taken advantage of because I am a woman who they must have thought I was stupid! My husband saved me from this. And how DARE Gabe ask me to get a personal loan or to borrow the money from family. That is NOT something that man should have asked! He did this! So if anything he should have paid for that or taken it out of his commission. I do not trust anyone there. I will have my car taken somewhere else for work to be done to it. This should have been a very fun and exciting experience for me. Instead it was a complete freaking nightmare. Turns out I’m not the only one Gabe screwed over either. I work with a girl who bought a car from there a week prior to me and he cashed a started check that he was supposed to hold and he ended up overdrawing her account and the salesman paid the overdraft fees AND a tank of gas out of his own pocket! I sure hope something comes from this. I will however contact my attorney regarding this. Paying the $400 dollars is something that should not have come from us since GABE MADE THIS MISTAKE.

I am a former executive of GM. While employed, I cautioned management via the PEP Program that for years GM has not fixed a problem with their driving lights on many of their vehicles. After a few years, at least one or both white driving lights burns out usually from a hot socket, Im told. Ive owned several GM vehicles and presently drive a Yukon among them. For years knowing my years with GM, my friends and acquaintances often tell me, You can most always tell/bet the GM vehicle approaching you with at least one driving light out is a GM truck, crossover, etc. at least 90%+ of the time. I have no answer as to why for years this kind of on-going negative on-road advertising has been allowed to exist, do you? If its a supplier wiring harness issue, lets fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most peoples constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, Stupid is as stupid does. For all our GM families sake, investigate and fix as appropriate this seemingly forever on the road negative adverting. I am Randolph **, GMs past General Director of Information Security, previously located in the Ren Cen for many years.

2014 Silverado LT with 42,000 miles, PO102 Mass Airflow sensor code. Cleared code only to have it come back on in less than 10 miles. Called GM Customer Service at which they issued a Service Request # and told me it was under warranty. Scheduled appointment with dealer to get it repaired only to find out it wasnt covered by factory warranty and there would be a charge of $309.00 to replace it. I called Customer Service while at the dealer and they argued back and forth with each other with the final verdict of NOT COVERED. I just lost 4 hours work @ over $40.00 per hour for this **. This is my last GM product. Only TOYOTA from now on.

I took my 2016 Terrain into a dealership because there was a vibrating in the front when I braked. They said all the rotors were warped and had to be replaced under warranty but the pads were not covered. I asked if we could leave the pads and just do rotors. They said there was lots of pad left but it was uneven wear because of the warped rotors and if I didn’t change them it would void warranty if anything else happened. So I had no choice. I said, Fix it. Replacing both sets of pads was $410 and I called GM multiple times and they keep telling me it’s a wear and tear item and it’s not covered but in this case it’s not wear and tear. It was their defective rotors that ruined the pads. They won’t listen to me. They keep saying it’s wear and tear and they won’t cover it. I am absolutely frustrated and fuming. GM is trying to brush this off but it’s not going to happen! I am not going away!

We purchased a oil pump through a local car dealership. We had to pay our mechanic to install the oil pump. The car was still having issues. We had to pay to take the vehicle to a dealership to run diagnostics to find the issue. It was confirmed the oil pump was defective and needed to be replaced. We were able to return the part and exchange for a new one with the original dealership. I asked that dealership about getting our expense on having to replace the oil pump and the diagnostics testing ($850) refunded. I was told the dealership would not issue any refund on that and to contact GM. I called GMs customer support line and was told because the mileage exceeded 36,000 miles, they would not offer any assistance on getting a refund on our expenses incurred from the defective part.

My truck had a problem where all 4 of my brakes locked up and the brake pedal would not depress at all. I had to drive from 2 to 4 miles to get where I was going with the accelerator pedal fully depressed and going 35 miles per hour. The brakes were all four very hot and smoking. Within 2 hours the brakes were back to normal. This happened approximately 5 times before I was able to get into a gm authorized dealer. They let me use a loaner until they could test drive my truck. They called me and told me that they found the problem with the front brakes. I confronted the service manager and told him that they had not found the problem because when the problem occurred all four brakes locked up. He quoted me a price of $850.00 to make the repairs the mechanic thought would solve the problem. I told him that he had not found the problem and If I agreed to the costs and the repairs and it continued he would have to absorb the cost of the necessary repairs. He stated I would do that anyway. I authorized the repairs and within two weeks the brakes all locked up again. I asked him if he could call technical services about the problem. He said he only had one mechanic who was authorized to call the gm technical service dept.I wanted me to return the vehicle for them to test drive it again. In the meantime I found another source of information and was told all I needed to do was replace the brake fluid reservoir cap and the problem would never happen again... I was promised a loaner vehicle while they test drove my truck. While I was for the loaner car I casually told the mechanic about the cap possibly could be the cause of the problem. Without my knowledge and without telling the service manager he changed the cap before they started test driving the truck. After a week I called to find out about my truck and they had had no failures. I returned the loaner car and spoke to the mechanic while they were making out the paperwork for my truck and the loaner. He told me that he had changed the cap and raised the hood to show me a new cap had been installed. I have filed a complaint with the dealership and asked for some relief on the cost of the repairs to my truck. I was told that he had met with the service manager and the mechanic and they believe that the cap was not the problem.I have driven the truck for over 3 months since the cap was replaced. As I was leaving the dealership I met the service manager and I asked him if he had called their technical service department about the problem. He stated that he and the mechanic did not believe the cap and since my truck was over 10 years old with over 175,000 miles he would not bother technical services with my trucks problem. I told him if he felt that way HE WAS AN IDIOT. He said thank you and turned and walked away. I really would like to know how to contact someone from GMC who can explain to me how the brakes are affected by the brake fluid cap. Thank you for your time and concern about my problem.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

I am reasonably convinced that GM does not take pride in their work. My 2015 Chevy Equinox has a couple of design flaws that make this obvious. The front bumper is too low and seem intentionally designed to catch on standard parking bumper blocks. Not having key on the rear hatchback prevented me from being able to get my jumper cables out when my battery went dead and the electric locks would not work! The oil filter in an inconvenient location for consumer use. It also requires a special crows foot wrench to remove the filter housing. The electrical system goes haywire when the battery is low. What a nuisance. Try taking pride and does things right. Youll sell more cars!

Buying a GMC is the biggest mistake ever. Their customer service is nonexistent & GM financial will ruin your credit. I’ve always paid ahead & am a year ahead now. They refuse to correct their mistakes - they just lost six figures in new personal & business truck sales. I have experienced terrible service from day 1 with GM - they do not care about people once you buy it. Will buy Ford from now on.

It was the most painful experience. Not only are the representatives unprofessional they are pathetic liars. GM does not stand behind their product. I just had my motor rebuilt due to a manufacturer defect and poor engine design. My car is less than 3 yrs old with less than 50k miles. All scheduled maintenance has been preformed. They should be ashamed at how they treat their loyal customers. They claim that repairs are necessary, well thats an understatement. Nothing but the run around with everyone at GM giving you a different excuse at the horrible quality of their product. Complaints fall on deaf ears & trying to get the senior adviser ** to actually call you back was the icing on the cake. She has to be the utmost unprofessional person I have yet to talk to. Filed complaint on 3/4 & its the 16th still nothing. Unfortunate circumstances and even more unfortunate behavior from GM. Pathetic!!

GMC service reps informed us that the GMC 3500 trucks can sometimes have major problems with fuel system. Causing metal particles to travel throughout the engine and other parts. Had to leave my car truck for 20 days at Georges Chevrolet to be repaired. Not only did they not repair my truck properly the 1st time but the only loaner they could give me was a Chevrolet 1500 Silverado that not only leaked oil but didnt have the horsepower that I needed to pull my trailer. Im a landscaper and Im self-employed and need all my equipment for work, i.e. my GMC 3500 to pull trailer. I incurred loss of wages/revenue due to leaks from loaner truck and unable to pull equipment. GMC stepped in and assured me after several telephone calls later that I would be compensated for my loss of revenue and as a dissatisfied experience at Georges Chevrolet. Again after several other calls we finally agreed on compensation and that was basically an extended warranty. After several months later we still havent received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words OH WELL. I now need to wait for my documents to get my WORK TRUCK serviced and hope it doesnt break down or cause any further damages to my engine. This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.

Duramax LML injector pump failure - Metal shavings went through the fuel system. I need to replace all fuel lines and injectors along with the pump. Chevy says this is not common but the diagnosis is in their helm service manual. I took the injector pump apart and found that pistons in the pump can rotate, causing the roller bearing to cross the cam. That’s what makes the shavings. Bosch, the manufacturer of the pump, said its a GM design. I just want a better pump. The new pump is made the same as old one. $13,500.00 repair bill; help. Its GM and Bosch’s fault. I find it unacceptable. Someone is going to deal with this because Im going to keep making people aware. Thanks.

GM customer care and service department are awful. On May 20th, I purchased a 2016 Camaro 2SS with 2700 miles on it. By May 30th it was acting up and in the shop for warranty work. It is now June 16th, and the dealership still has my car. And that is GMs fault. After a week the dealership was stumped and began requesting assistance from GM. After two weeks of still being stumped, the dealership began requesting a field engineer, since they had not been able to diagnose the issue in over two weeks. GM will not give them an answer.Its a less than one year old car with 2700 miles on it and its been in the shop now for three weeks straight and counting, dont you think at this point its an issue worth expediting? Its not an old car. It has very low mileage and should not have any issues. Its an almost $50,000 car for goodness sake. But in GM fashion they wont move until my attorney contacts them about a lemon law suit, and a civil suit for car payments, registration, taxes, loss of use, and being overall terrible to work with. Oh well, I guess GM doesnt care about another lemon on their record and another lawsuit lost.

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!

Own 3 Chevy Sonics. 2014 I bought mine, loved it so much we bought our 2 children one each in 11/16. In Jan of this year (2018) our sons car burnt up while it was parked and ignition was off for at least an hour. No modifications were made to this car. Fire department, and insurance company both said that the fire started under the hood. We called GM immediately. It took over 3 1/2 months for GM to even send anyone to look at it and it was after the insurance company had to threaten them. I went back to dealership, and was told that the car was still under factory warranty and they should have investigated it as soon as it happened. The GM investigator that did speak to me was rude and told me (3 months after the fire), I am sure the car has been scrapped for metal by now...which it had not been. He also said Well we dont know that the car catching on fire was fault due to the motor...and I replied You wouldnt know cause you sent no one out. On April 3, 2018 I emailed our insurance company and they said that GM would have a decision in 2 weeks. I have requested a status regularly and it has been 7 months with no response as in no call, email or letter from GM. All I asked was that they stand by their warranty. I understand that to GM this is a game of corporate bullying. They have no interest in providing a valid service to their customers. Their mission statement We at GM make a strong commitment to our customers, employees, partners, and other important stakeholders. They continue to promote that they are guided by five principles including Safety and Quality first...Create Lifelong Customers. GM has demonstrated to me that they do not stand by their product or their mission. GMs only mission is to serve themselves at the expense of their customers. I will never buy a GM vehicle again.

Oil change was completed on 6-30-2018. As of 11-20-2018, I have still not received my $30 rebate. Every time I call the 844-656-5369 rebate center phone number, I am given another excuse that will delay the distribution by 4 more weeks. There is no regard for customer service or a sense of urgency. This is my second experience with GM Service Rebates with the same results. Numerous calls are required resulting in extended delays. GM should honor distribution of the rebate in the advertised 8 week time frame. If I am lucky this time, I may receive the rebate within 25 weeks. Handling rebates in this way does not provide an incentive to service my Buick at the dealership.

GMC has had my car for 5 months waiting on a part. Is that a dealership right now, but Im waiting for the part to come from the GMC factory. My car has an extended warranty and it is covered by that. They had it for 5 months. I know that the strike was there. Strike been over now. Theyre saying that they dont make this part that is not under warranty. I havent done anything. Im going to go public and Im going to talk to anybody I have to, my car is only 5 years old And youre already not making parts for my car. I have an Impala. I will go and I will talk to whoever I have to talk to to get this done. I want something done now.

In March 2014, I leased a Silverado double cab. No issues, truck running great. About 6 to 7 months into the lease, I started getting lights concerning the Trac Stabilizer system coming on. This came on with normal driving conditions (no wet roads or extra gravel on them). This came on a few times at first. Took it to the dealership (SeaCoast Chevrolet in Neptune, New Jersey). They could not duplicate the issue, so they gave me the truck back. Have been back 3 more times since then and still no resolution. This last time, truck stalled turning into a parking spot and the cruise control disengaged for no reason while I was doing 75 mph. This is dangerous and a major safety issue. It is now at the dealership and still have not been able to replicate the issue or come up with a solution. GM has been notified. The district manager (David **) has been involved. Have been told by many people at the dealership that they would call me back. No return calls. I have had to call them for answers. They are refusing to do anything extra besides wasting my time having make numerous trips to the dealership for repairs. They cannot perform along with major safety issues with the truck. On top of that, having to take time away from my work to do this. Extremely poor customer service on their part. Will not deal with them again once the lease is over. Handing in the keys and walking away never to return!!

Complaint against (Liberty): this dealer is sucking my blood since four months I am paying almost $10,000 and my car is still not repaired. Every time they ask me to bring the car and they keep it for 2 or 3 weeks and I have to pay thousands of dollars and after I use the car for maximum three days all the problems bounce back into my face. It is not only that, the problems are getting more dangerous at the level that I cant take my kids with me in this car because of safety issues! I have trusted GM all my life but now I will never think about this company again and promise you that everyone I know has a full idea about what I am suffering. I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our familys safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.

Our 2007 Pontiac G-5 is under the faulty ignition switch recall. The recall that has caused several deadly accidents. We received notification in the mail from GM in March of 2014. It stated that the parts would be available the second week of April 2014. We took our car to Brown & Wood dealership in Greenville NC. The part was supposedly ordered. We have checked back weekly like we were asked to. The part is never in. There was one car ahead of us to be fixed. A Chevy cobalt. That car and several others have been fixed. Our part is still not in?? When we call GM we are either hung up on, or are told we dont know where your part is or when it will come in?? For the past several weeks we have been asking the dealership for a receipt or something showing that our part had been ordered, and that we were going to talk to an attorney. They have continually put us off. Finally we get a call from the owner telling us not to call the dealership anymore and stop calling GM. We were also told giving us a receipt for when the part was ordered would not do any good??? We were due to go on vacation in June 2014. Our vacation was booked and paid for long before we found out about the recall and how dangerous the car is. We asked for a rental car with racks to haul our equipment. We were told in an e-mail to Congressman Walter Jones office (which we went to for some possible help) from GM that our car is arguably safe, we were instructed to drive the car with only one key, and to drive our own car on vacation. They would not provide a rental like they say they will. We have FULL RENTAL INSURANCE on our auto policy. The Pontiac that we bought from them in 2007 with our own racks on it, we bought in good faith that the car would stay in proper and safe working order. They should have and were responsible for providing a rental car under the circumstances to make sure that their consumers were safe. GM is a sorry company! Our taxpayer dollars bailed this sorry company out. Mary Barra recently did an interview on the Today Show on NBC. The interview was nothing but about herself. What she supposedly has done and is going to do. Mrs. Barra, where is the part for our death trap car you sold us in 2007? Where is the notification to your customers, you know CUSTOMERS people that keep you in business? If there is a delay with the parts you should notify consumers. Your are doing it by VIN Number. Explain please??? Are you fixing certain cars first, are you picking and choosing certain consumers cars to fix first??? Communicate with your customers. We think that a class action lawsuit should be brought against GM for everyones deadly car that has not been fixed in a timely manner for putting customers under the stress that they have put us under. Your notification GM states that the parts would be available the second week of April 2014. If there are any attorneys out there that have a class action against GM, please contact us, we are interested. This is unacceptable. These cars are dangerous. Living with the possibility that your car can just freeze up at any time and they are dragging their feet getting the parts made. We will never buy another GM car. NEVER! Folks think hard before you buy a GM vehicle. Shame on you Mary Barra. You are constantly on TV giving interviews not telling the whole truth. Oh, but what do we expect? You are a part of the government, and you and your company lied for 10 years about these cars. Stop making everyone believe that customers are being taken care of and for the most part are happy with GM. NO WE ARE NOT! Fix our deadly car. We encourage anyone that if their recalled cars have still not been fixed and you are getting no communication from GM please make complaints and write reviews.

Tale of woe with my Chevy Silverado. If you dont want to read this entire tale of woe then let me sum it up here. Your Chevy truck may rust out to the point of being pulled off the road because of rust in as little as 84,000 miles making it a loss for resale or trade in. Ive had a Chevrolet Silverado since 2003. I purchased it new. It is an automatic V8 Z71. The off road sport model. This story isnt about the multitude of issues that it has had regarding brakes, brake lines, rotors, wheel hubs, and bearings. No, thats another story. Back in 2003 I worked out a price, with trade in of about $23,000. Since then, and as of this writing 2014, Ive put in about $7000 of non-maintenance work and parts into it. Yes, its going on 11 years old now but its only got 84,000 miles on it and it pretty much looks near new from about ten feet away.The other day I took it to my service station for an oil change and inspection. It seems that the frame is rusted out so much that an inspection sticker is impossible. The recommendation is to get rid of it as repair of the frame would be expensive as the rust is widespread and affects cross members that are pivot points. So, Im stuck with a truck that looks great on the outside but has a rusted frame that makes it junk status in a trade-in and unsellable privately as its not inspected. The vehicle has what I figure as half of its mileage. Id expect to get at least 160,000 miles instead of the 84,000 it currently has. Why? Because even though I do live in the snow belt in Maine where road salt is used, I have a Tahoe that is 14 years old, has 164,000 miles on it (double the mileage), has been driven in the same area and housed in the same garage and has a frame that has a few years left in it.I called GM. All Ill say is that I got a case number and promise of being called back. That never happened. I called and got another case number as there was no record of the first with the promise of a call back. That didnt happen. I took it to a chevy dealer, on my own, who lifted it and documented the issue. They called GM and I was promised a call from them. That didnt happen. I called again. My case number was classified as issue resolved. My last tussle with GM was a flat youre over warranty so theres nothing we can do. Two weeks to get that final answer.So what was I hoping for? A deal on a new vehicle? Some repair funding? An apology? Anything would have been okay. In looking for a new truck last week I did find out that Toyota had a horrendous frame rusting issue in some trucks from 2001-2004. What did they do about it? Up until 2012 they volunteered owners of these vehicles a new frame installed at Toyotas expense or 150% blue book value of the vehicle. Thousands of truck owners were contacted and restitution was made. What about after 2012? They will still come to some restitution on a case by case basis as long as you own the vehicle. So, a warning. If youve got a GM vehicle and have been happy with it like I have with my older tahoe, well thats wonderful. But, the next GM vehicle you purchase could be great or it could be a disaster that will drain your bank account and cause you to have to purchase a new vehicle before youre ready. With GM, its a crap shoot.Other notes: Notice driving/headlights out on cars as they pass. Most are GM. (my truck loses them all the time). Look for used trucks on Craigslist. You’ll see a bunch. 2/3 of them a Chevys. When I see someone in a parking lot with a Silverado truck that is about the same year as mine I ask about it. I hear the same tale of woe.

Bought brand New in 2011, my wife LOVES it. 2016, Exhaust Manifold & Catalytic Converter cracked. My wife brought it in. Dealer, Goldstein Buick GMC; Albany, NY; was going to charge $3000+ to replace. They Told her there was NO recall with this fix. A third party garage did the work for $1500. I called GMC and was told would NOT be reimbursed because work was done at third party garage. The Rep told me, Wait a Minute, the garage is not Warranted. THE TRUCK is Warranted! Plus, we just saved you Half the Price for the job! Goldstein Buick GMC was going to charge us over $3000! I looked up online and found 10 recalls with the Terrain. My wife found a letter claim form in her glove box. We filled it out and sent it in with the receipt. Still waiting for a refund. One week later; The Transmission & Transfer Case catastrophic, Mechanical Breakdown. Manufacture Defect. 55,000 miles!! GMC-JUNK. Fighting again.

As GM is fully aware of the noisy leaf spring issues with 2014-2018 Silverados and Sierras, BUT refuses to do anything about it. Talking to the local dealership (Davis Chevrolet-Gainesville, FL) was a real joke and of course getting an actual person to call back from Chevrolet Customer Assistance 866-790-5600 Extension: ** is a real joke. Always been a Chevy fan, my whole family has, but will shop for a Ford next time. What happened to a company that actually backs their products?!!! Lets be sure to outsource more so we can get more crappy products.

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.

I bought a brand new Chevy Malibu LT, and it has been downhill ever since I bought the car! The engine has been re built twice within 20,000 miles. The last incident almost cost me my life and the life of my 16 year old daughter. There has been no resolution, GM wont take the blame and replace my car, the dealership wont take the blame and offers no help! DO NOT BUY A CHEVY! YOUR LIFE MAY DEPEND ON IT!

lb7 duramax injectors failed again - Nice person took my call, talked about problem. Warranty was to fix injector issue in 2009, gm was in financial crisis. No help for 1595.00 repair. Just finished repair on May/29/14 for 3800.00. Cassandra the gm. ambassador will not respond to phone messages, more than 4, emails at least 3, over the last two weeks. It seems strange they are so helpful on the first call then have no time to call or respond.

We really need your help. My husband and I were at a friends house. When we were leaving, our vehicle (2005 Chevrolet Suburban) would not start. It would power on but not turn over. Our friends own a collision repair and conduct state inspections in Wallis, TX. Our friend told us our fuel pump was the cause. So, at this point, we decided to get it towed to the nearest Chevrolet dealership for repair. Traditions Chevrolet in East Bernard, TX is only 10 minutes away from where it stopped. Gordon was the service manager assisting us in the repair. He assured us that he would run a diagnosis on the vehicle. At that time, I made him aware of the two messages on the dash which read: Stability Ride Control and Tire Pressure Gauge. I also mentioned that our friend told us it was the fuel pump. He then again reassured us that he will run a diagnosis and will contact us with the results.When Gordon called four days later, he advised us that it was the PCM (computer) and it would need to be replaced. We agreed. Nine days later, he called advising us that the fuel pump will need to be replaced. We agreed. At that time, I reminded him of our conversation about what my friend said and his assurance he gave us about running a diagnosis. He then stated he needed to get the car running before he runs a diagnosis on the vehicle. I found out later that was not true. When we went to retrieve the vehicle, it was running loud. Gordon said it was hot (the weather) and it was the fans needing to run to cool it off. We went on down the road about two minutes. The noise persisted, and we decided to go back to the dealership. When I took my foot off the gas to turn around, I noticed the odometer was ticking down. When arriving back at the dealership, Gordon said he would need to keep it to look at the problem. We agreed, telling Gordon that we understood if a mistake was made and that we just want it to be repaired correctly.A few weeks later, he called and told us it was ready. Since I was busy, my husband went to retrieve it. In the commute back, he noticed that it was shaking when it gets to certain speeds. He also stopped to get gas, and the pump would stop as if the vehicle was full. When he pumped slowly, the gas would go in; but after a while, gas would spit out of the tank. After talking with my husband, we weighed our options. We decided to call GM to get help. We first spoke with FJ, explaining all the problems. He contacted Gordon. FJ called us back stating that Gordon said they have never serviced our vehicle. When letting FJ know we have receipts and would be happy to fax them to him, he explained the policies and could not get faxes from consumers. FJ told us he will do further checking and he would get back to us. After that, I spoke with several people at GM to no avail. My husband became ill so my attention was on him. About a month later, I contacted FJ again. He in turn sent me to Regina, a district specialist for GM. FJ explained that Traditions Chevrolet was in her district. When speaking to Regina, I explained the issues, all of them. She said that she would look into it and will call us back. Upon talking to Regina again, I asked for a refund for work on our vehicle and for the two-week rental we accrued. I explained that we live in approximation of one plus hour away from that dealership and we would prefer to take it to another dealership closer to our home and have Traditions Chevrolet to pay the other dealership. She in turn called Davis Chevrolet, and Mike (the service manager) told me that we would have to pay for diagnosis in an excess of $100. After a back and forth missing each others calls for about three weeks, she called and I explained what Mike told us and explained that we just paid Traditions Chevrolet $1230 and we have more problems than which we started. We just couldnt afford to spend any more money on Traditionss mistake. She called Traditions again and spoke with Mark, the new service manager. When speaking to Regina again, she assured me that we would be reimbursed for the rental and they would correct the problems which were caused because they warranty all their work. We drove to our friends in Wallis on Tuesday (10/8/12) to meet the service manager Mark. He brought us a car (Impala) to drive. On Friday (10/12/12), I spoke with Regina and she told me that any repair will be up to Mark, the service manager. After the call, I called Mark. Mark told me that the problems were not related to the repair and all the issues were a coincidence. I asked, If they replaced the fuel pump, then they had to drop the fuel tank. He said no and that all they have to do is take off a few screws. They dont touch the tank. He then told me that I was not totally forthcoming with him and all of these problems are because our vehicle is too old. He then began to laugh. When I asked him Is it funny? he continued to laugh. Preceding this call, I contacted Regina and left a message about Mark - the blatant rudeness, the statements he made and I wanted to speak with her supervisor. Today Monday (10/15/12), I spoke with Regina and have it all recorded. She was just as rude and obviously not willing to help. She stated that all decisions were up to the service manager. There is more but all on recording. If you would like the recording, I will send it to you. Please help us.

I have a 2018 Chevy Traverse High Country and underneath the wheel fender skirt below happens to be a cheap fiber material that is starting to come down on the fifth day that I drove this vehicle and it will become a road hazard issue that needs to be addressed immediately. Which I think in my professional opinion it should have been a hard plastic that repels and prevents water intrusion and moisture from getting in the engine area department etc. Also for the tow hitch you have to remove the plastic panel in order to install a tow hitch that completely exposes the structure of the bumper which it looks awful. It should be a trim nicely around the tow hitch. Also you dont get any TVs nor USB MP3 configuration, the navigation is not accurate.

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

We bought a 2005 Buick Rendevous in 1-1-2005. We, and two different servicemen, have never been able to remove the spare tire, when needed. The cabin heat controls dont work properly, a fuel filter and sensor has to be removed for service periodically, and be replaced. The radio wont pick up stations, as well as my 1999 F350, and when my wife took it to Deters in Atlantic, Iowa, she was treated rudely. From reading the complaints of others, I dont believe I am interested in another GM product! It doesnt sound like you take care of your complaints. I will be buying a new 1 ton crew cab diesel pickup in 2012, but it doesnt look like Ill even consider GM.

Coolant leaks gradually from the waterpump until engine overheats. GM knows this is an issue with this car. This car was bought brand new and was sold to my father-in-law, a WWII veteran who was 87 years old when he bought the car. Car was brought back to the dealership multiple times soon after it was purchased. The issue was never fixed properly and car overheated again and again and again.Ownership was transferred to us when my father-in-law was diagnosed with dementia and could no longer drive. As second owners we were never informed there is a special warranty covering this exact issue. The car has overheated for us multiple times. Weve spent over $1,000 trying to get this issue fixed. GM refuses to reimburse us and cannot seem to give a reasonable explanation as to why the dealership (Muzi Chevy in Needham, MA) never notified us of this special warranty even though we brought the car back there ourselves for this very issue - GM never notified us of this special warranty either. Terrible experience - terrible car. We will NEVER buy another GM vehicle.

I purchased my ‘16 Yukon in August of 2017 and by far this was the worst purchased I could’ve made. Since the day if purchase, I have to repair/replace the battery, motor mounts (~5 days after purchased), some plug for the transmission as the RPMs continuously revs up at highway speeds over 3000 rpms, several computer resets, the AC (2x), the weather strips around the door frame of the vehicle, fuel injection pump, and transmission. The truck often jerks forward while in low speeds almost causing me to rear end someone even while applying the brake. It seems as if I’m using an extensive amount of brake pressure as this truck is very unpredictable and unsafe. At times it has stuttered where it felt like I had no power while traffic causing vehicles to almost hit me. I’ve been told by the service department that they could not duplicate the issue. These concerns are very serious and definitely unsafe. It’s a shame that GM has taken the stance to ignore these issues.

I recently had an issue with losing antifreeze with no external leaks. I took it to the place that I purchased it and they ran a diagnostic. They were able to find a Service Bulletin that described the very issue I was experiencing on the same engine from 2000 thru 2007 GMC pickups. The heads that were used on some of those engines were manufactured from a company by the name of Castech and there was a flaw in the casting that could cause them to crack and leak coolant.When I called GM about the issue I was told that although there were no open recalls or GM bulletins about it, they would help in the repairs but I had to take it to a authorized GM dealership to have the actual diagnosis done. They directed me to the nearest dealership to my house and I took the truck in. The shop there took the engine apart and verified that they were the Castech heads. They were indeed cracked, but they also informed me that the coolant had damaged the bearings and that I would need a new engine to the tune of $6500.00. I still owe money on the truck and I cant afford two car payments so I was going to bite the bullet and have them install a new engine.I called GM customer service to see if they would help with this large of a repair instead of just the heads and they told me that they didnt see any notes about anyone telling me that they would help with anything and that because my vehicle was over ten years old and over the mileage that there was no warranty so they would not help with anything at all. I am 52 years old and I have always owned GM vehicles but now I feel like I was taken advantage of by the CSR who told me to take it to a dealership and then they would help pay for it. The first shop diagnosed it for free but the GM dealership cost me $200.00. You know, I expect that if a company knows that there was a defective part in their product that it wouldnt matter when it failed, they should take care of it. GM has failed me and my family, I guess its time to look into Dodge.

GMC Terrain is cheaply made. The passenger door rubber came off and the Motor Company claimed I pulled it off. Wrong. Also the Modules on the Tires is going out and it only has 50,000 miles on it. The center module keeps saying that there is a low tire. They cost $125.00 each plus installation.

My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

At a dealership visit in October of 2016, they said they were going to do a recall. I thought that was good, hadnt recalled seeing a recall notice in the mail but found it later on at home in the pile. So after reading it, I realized they didnt follow the protocol for performing the safety recall. They skipped replacing a part which it clearly states needed replacement on my specific truck. So I called the dealer and just asked if they actually replaced the part or just updated the one currently in the truck. They said no, no replacement just an update.I left it at that, as I had a horrible experience dealing with the service manager on a separate issue but on the same day the truck got the recall done. After inquiring at another dealer I was told they werent able to even look into it because GM already paid ** dealership to do the work. So a call to the 1800-customerscomelast folks at the customer care center really ties it all together as they now know Im driving with a known defective airbag pretensioner. To add more to it, the district manager has put a me on a blacklist at what seems to be every dealer within 100 miles. So where to go for warranty on pile of crap??? SCUMBAGS.

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National. 7/18/18 - Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.7/19/18 – I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn’t see any reason why they wouldn’t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn’t available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I’ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I’m responsible. I drive my car to make a living, and not only am I without a car, I’m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

I am the owner of a 2014 Chevrolet Camaro, purchased brand new from Clay Coley Chevrolet. I left work early one day to get my oil changed, a recall issue, and 2 other issues taken care of with my vehicle at Clay Cooley Chevrolet in Irving, TX. I was there for a total of 5 hours, not including the hour it took me to get home in traffic. When I left the dealership, the only thing that had been done to my vehicle, was a car wash. I asked to speak to someone in corporate... they gave me a sales guy, who in turn gave me a 1/4 tank of gas like that was supposed to make up for the time that was now gone from work day. I called to speak to the General Manager, and when he answered the phone he was already rude. By the end of the conversation, he spoke to me as if I was seeking money, and told me to have a nice life and dont come back to Clay Cooley Chevrolet EVER. I couldnt believe it. To this day, thinking about the way I was talked to and treated, brings me to tears. I work so hard for everything I have and feel I should have been treated with much more respect, but that didnt happen. I contacted GM for assistance, and my call was escalated. I spoke with someone who advised me the situation would definitely be handled and the staff at Clay Cooley Chevrolet would be reprimanded for their actions towards me. She also told me I could expect a phone call from Clay Cooley apologizing for the way I was treated... HA HA, that was a joke. Absolutely NOTHING happened! My vehicle has not been fixed, and my key is still getting stuck in the ignition. Went to Reliable Chevrolet in Richardson, TX and had my oil changed at least... got my car back and there are huge dirty, oily hand prints on my hood and my trunk. I am going to sell this vehicle that I once loved and was so excited about owning. I want no parts of Chevy or GM if this is what I have to look forward to.

We bought a 2011 GMC Terrain SLT brand new from the dealer. At 19,000 miles the AC compressor went out, warranty covered that expense. 2 years later the compressor had a leak and the dealer recharged the compressor. This was done without our knowledge while we had the vehicle in for an oil change. At 90,000 miles we had a new transmission installed for $4200. That was our fault for not getting rid of the Terrain. In 2017 the check engine light came on, we were told it was a sensor for the exhaust. 2 days ago the AC compressor went out again. The Terrain was back at the dealer today. We were told the compressor was bad and needed replacing, $1000. The check engine light was really the timing chain needed to be replaced $2000. The vehicle has 115000 miles on it and I cant afford to have it fixed. GMC should step up to the plate and give me and my wife some assistance. We are both retired living off social security!!

In May 2019 my son purchased a New 2019 1500 Silverado Trail Boss. He graduated college, got a great job and needed a pickup. He actually purchased the truck 1 month before he graduated because of Chevy Truck Month. Last month we noticed that light passed through the bed of the truck into the wheel well. Looking into the wheel well we saw a 3 split in the wheel well that went through the bed liner. We took it to the dealership and they suggested a patch to weld the steel of the truck and a patch for the factory bedliner because General Motors will not do anything else under warranty. A 6 month old Truck with 8,000 miles that he paid $48k has a defect and General Motors will patch it. Patch the wheel well, the bed and the bedliner?I called General Motors after a complaint/claim was filed and spoke to, a Senior Advisor of Customer assistance. She claimed even though they came to that resolution they have no idea how the body shop is going to fix it, they dont know how or even if they are going to fix the bed liner. I was told nobody at customer service knows anything about the construction of the vehicle because they do not have the technical training for that. I asked to give me to someone who did have that technical training to answer my questions regarding the bed material, the patch if its a weld, etc and I was told there is no one that could help me. I was also told there was no management above the Senior Advisor, my response was you dont have a boss to which she replied, yes I have a boss so I asked to speak with him/her and apparently her boss, the head of the customer assistance branch of General Motors does not talk to customers.The Senior Advisor said GM only will replace the bed if it has multiple defects. When I said It is going to look like it has been patched and then this was the last straw she actually said Well, like I told your son if it doesnt look good, he could replace the truck bed and pay for it on his own. THE TRUCK WAS $48,000, IT IS 6 MONTHS OLD, HAS 8,000 MILES AND GM SUGGESTS THE CUSTOMER SHOULD PAY FOR A REPLACEMENT OF A GENERAL MOTORS DEFECT?? At the end of the conversation GMs final resolution was a patch and that the work would be under warranty for 12 month and if it didnt look like new the customer could pay for the replacement. My questions are: 1. What about the bed and wheel well that have be exposed to rain since it was manufactured will there be corrosion? 2. What about the fact that he now has a less than Excellent Carfax report showing body work making the car less valuable to sell or trade in? 3. What about he has a patched bedliner and sheet steel weld patch on a New truck? Are they going to cover any problems stemming from this fix?4. Why would it ever be acceptable for your a Senior Advisor in customer service to suggest more than once that if the patch for a factory defect decreases value or negatively affects the aesthetics of the new vehicle then the customer could pay for it.I have owned 10 General Motors vehicles in my life some trucks, some cars, suv. I guarantee you I will NEVER buy another GM product, my kids and family will never buy a gm product, I am disgusted they will not stand behind their product or the quality of their product. We asked GM replace the bed not the vehicle and they wont even replace the FACTORY installed liner. General Motors is a disgrace to Made in the USA products.

Sum it up, I traded in my 08 Infiniti. Purchased a certified used 2015 Cadillac XTS 33,000 miles. Lets just say 2 years later, 62,320 I have spent OVER $9,200!!! Both headlights and ballast, taillight = $3675, then while on a family road trip, the rear compressor decided to give up with no warning! Dropping the back of the car basically to the ground while going 70 miles an hour! Then the same week had to replace the front struts and mounts?? Not even including all of the nuisance system updates all over 150 bucks!! Come to find out my neighbor had the same problems but traded his! These cars are beautiful but they cut corners in quality!! Hence why you dont see any CT6s on the road and why Cadillacs product is deteriorating every year! Wish I would have known before my nightmare!

If you think you would like have a car that runs and gets you where you need to be, dont buy Chevrolet! If you do, and the repairs become so much that it would cost more than the car is worth (even if youre still paying on it), dont call GMs customer assistance center, cause they dont care. Do you have a warranty? Thats all they want to know. Too bad this thing wont let me leave these categories as ZERO stars.

Took my $32,000 car in for recall on key and keyless entry. They rigged it and now it looks like **. I was told I was going to be given a new keys not altered keys. My husband and I are very unsatisfied and have called GM with no positive results.

From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

Imagine having a new car for two years and the clear starts lifting. My car is full of blotches of clear coat lifting. I am still in warranty and GM denies my claim. I wish I can post pics. I took my vehicle to Yeo body shops and was told to take it back to dealer due to clear coat lifting and leak in rearview window. It is so obvious that my paint job was botched and they blame it on the environment. I will never purchase a GM vehicle ever. There are several videos on their clear coat problems on the internet and they fail to take responsibility for their clear coat problem vehicles. They would rather sale it to the consumer and wash their hands concerning the problem. I will not stop posting until I get my vehicle on TV. It is a clear mess.

Lease a GMC 2014 Terrain, 14000 miles on it. Go in for scheduled maintenance after the 2 year of free SM. Oil change, rotate the usual. I have coupons on the GMC app. He tells me I need the frictionizer, Ok. $90.00 dollars later, driving an hour and a half, washer fluid completely dry. Problem: Do I trust them and my kids safety, no. Freezing dirt 65 may, no way to clear the windshield. Cant use coupon that is on the app that you use to schedule the maintenance. Hmm do I go back? Probably not. If they miss 1 thing why not 10? Tired of bad service and excuses. When you pay for a product that expensive you better get what you pay for because if you dont... BAD BUSINESS. Thanks.

I bought a 2010 Chevy Equinox 2 years ago and in the last 6 months, I have had nothing but issues. In January I had to have my timing belts replaced (under warranty), then in April there was a issue with the motor using too much oil. They had to replace half the motor (which was under a special warranty). Fast forward to last week, the transmission went!!! I took it back to the dealership just to find out that the 5 yr warranty had expired in the beginning of the month (never knew this was only good from the first time it was bought off the lot.) The dealership was able to get GM to cover a portion of it but I would still have to pay $1600 out of pocket. I feel that they should cover more than that stating all the issues I have been having.I called GM and spoke with a Kathy. She pretty much told me that I should be grateful that they are helping me at all and I can either take the offer or leave it. And that I should discuss with my family the best choice for us as the consumer. Appalling customer service, when asked to speak to someone higher up she told me that she was pretty high up and the decision is already made. I will never buy another Chevy. Buyer beware!

I purchased a 2013 Chevy avalanche. It has less than 12,000 miles on it. The frame has a rust issue. The wax dipped, undercoating is coming off. There has been a tsb issued by GM about this issue. I took it to my local dealer over 7 weeks ago. I have been around and around. I have also called GM consumer affairs several times. They are useless. The regional rep looked at pictures of my truck taken by the body shop manager at Harry Green Chevy. They called me and said they had a solution to bring my truck in on a Monday. I did and waited for a week, drove by dealer the following Sunday. I found my truck out behind the dealer unlocked and NO work had been done. They were suppose to dismantle the entire truck and powder coat the frame. The body shop manager said regional manager oked the work. After finally talking to the regional guy, I found the body shop manager was lying. I was told my truck would be fixed. But they did not know how or when. I was told they would call me on Monday. That was over a week and a half ago. I have heard nothing. The rust is so severe I do not feel safe in the truck. I do not want to put my family or my employees in the truck for the fear of failure. I expressed this concern to the body shop manager and regional manager Rich **, he said it was safe even though he had never seen my truck - only pictures of it. I need resolution ASAP. I told ** I need a vehicle to drive until he decides what the solution is. Because my family does not feel safe in the truck. He laughed and he refused the rental. How I was on the phone with ** and talking to the body shop manager. The conversation was getting heated. The owner of the dealership Mr Green was in the same room. Never asked what the issue was, how he help nothing. He was talking to contractor doing remodeling. He was even trying to talk over our conversation. This dealership does not represent GM very well. I have called the service manager 5 times, still have never heard a thing from him in the last 6 weeks. I have even went to dealer three time to talk to him - he is never around. His name Byrd. I need this issue resolved. I need a rental or a dealer loaner until they find a solution. Or just pay me the sticker price for my truck, I will go else where. Please respond.

I own a 2013 Chevy Equinox that was part of a class action suit for excessive oil consumption. The suit was settled, but Poage Chevrolet and GM will not honor the warranty. The vehicle was under 120,000 miles when the suit was filed but is over 120,000 by the time the suit was settled. According to the settlement, they should be repairing the engine. However, they are saying that because the vehicle is now over 120,000 miles they will only pay half. I also had a $1,000 repair I paid before this suit was filed. Im not sure how they would expect miles not to be put on during the 5 months of litigation - I still had to drive it. Im disappointed in GM for not honoring the repairs and the dealership, Poage Chevrolet, for not advocating for their customer in this situation.

The final straw. As a loyal customer of GM since 1979 I will never purchase another GM product. The arrogance and lack of customer care in regard to the recent ignition recall has made my final decision. I did not receive a recall notice as of April and when I called the dealer they could care less. Attempted to contact customer care and it is like dealing with the government. I guess that is expected with the bail out. Good riddance to the General.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

A year ago we paid $30k for a 2014 Malibu loaded with every option but sunroof. The only problem is it has 36k miles because our family lives out of state. We went to check on trading it because we want an SUV. Car is perfect they tell us its worth $14k now. Either your car is way overpriced or bad enough they dont hold value. Which is it?

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!