First, I will start by saying that I LOVE my car...and this has been my 3rd Cadillac that I have owned...but I guarantee that it will be my LAST! I have a 2013 Cadillac ATS and as of last August (2017), the CUE System stopped responding to touch on the screen. Therefore, like thousands of others out there...I am unable to use the airflow controls (feet, face, etc) as well as the Navigation because you have to confirm your location ON THE SCREEN which will not work! Of course this conveniently stopped working just after the warranty expired on the vehicle. Of course the only option is to have the CUE system/screen replaced at a lovely price of $1,200-$1,500 and that alone is not a guaranteed fix. I have seen so many comments from other owners who have replaced this 2-3 times for it to only continue to FAIL!!! There are thousands of vehicles out there with this exact same issue yet GM has done absolutely nothing!!! Youre a huge corporation... Stand behind it, take care of the problem and maybe you will retain your loyal consumers. Do nothing and you will inevitably lose them.

2014 Cadillac CTS trunk issue - Trunk doesnt open at random times. Dealer in Vero Beach, Fl has been unable to solve the issue. I cant trust the car. Would never buy another Cadillac. Two times I was unable to retrieve my golf clubs and unable to play and missed my tee times. I will never put groceries in the trunk.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

Its no big surprise that the 3.6 liter is one of the biggest turds in the industry. Another piece of European junk passed off as an American product. Ive been an auto tech for 20 years now and it hurts my heart to see what Cadillac has become. Im not the typical retiree caddy driver either, in fact Im not even 40 yet, but Ive loved Cadillac since I can remember. My dad had a 77 Eldorado when I was a kid and I absolutely loved that car. I know people like to crap on the Northstar, but Ive found that when taken care of, theyre incredibly reliable. I bought an 02 Deville back in 2012 when my son was born. It had 48k on it, and I drove it another 40k without any engine problems at all. Then a couple weeks ago some jerk decided to run a red light and total it out. During my 4 years, the only things I did were a couple wheel bearings, window regulators, a fuel level sensor and a intermediate steering shaft. That car was dead nuts reliable and never gave me a major problem. Now I will say that the 4.6 does not like to be overheated, and it does like to leak oil at the pan gasket. In one of GMs more head up the butt engineering feats, they ran the exhaust directly under the oil pan, so theres no way to drop the pan without engine removal...Brilliant. Now I would recommend the 2000-2005 Devilles because compared to other caddys, theyre inexpensive to fix. After 2005, forget it. Youre talking $1,200 headlight assemblies, bumper removal to change a headlight, cheap peanut brittle dashboard material, a fail prone drive-by-wire throttle system and a slew of TPM issues. Id never buy one. Id also never buy any GM vehicle with the Opel 3.6 liter. Its built in hell, by Satan and his minions. The Camaro also has it...Barf. Any of the newer caddys are electrical nightmares, and theres just something about a turbo charged, 4 banger in a Cadillac that doesnt sit well with me. Cadillacs need a big old V8. I cant justify over $80,000 for a motor thats also in all GMs rental car fodder. Cadillac is no longer the cadillac old timers remember. Theyre trying to compete with BMW and Mercedes, and now theyve succeeded because their products are just as crappy. As a final thought: I loved my Cadillac to death, BUT when I couldnt find another one that was clean enough and not beat to heck, I bought a 2000 Jag XJ8 Vanden Plas with 36k on the clock. What a difference, makes my Cadillacs interior look like and old 80s Mazda. I realized then that for a $60,000 luxury car, the interior was really built like garbage. But overall I did love that car, and I was sad to see her go. I feel for all of you experiencing hatefulness and bad luck with your 3.6s. I tell anyone thinking of buying one to just forget it.

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

I purchased an extended warranty from Cadillac for $3,500. The warranty has the Cadillac Warranty all over the papers that were signed. My engine blew after 3 years (80k miles) and Cadillac said the manufacturers warranty was over and the warranty THEY sold me they could not support since it was a third party warranty. Facts: This is not a Cadillac Warranty. After numerous calls Cadillac informed me it was not their warranty and they could not help (even though their logo is all over what was sold). Cadillac is given incentives to sell third party warranties and allows them to put their logos on the warranty to make it appear it is a Cadillac sponsor and supported warranty. Third party warranty held my car for over month to fix while only giving 10 days of vehicle rental allowance. Third party failed to rebuild engine and it went out again and wanted to charge me additional $3,500 to fix after it. This happened the moment I drove it off of lot from dealership that was paid to replace it. Beware of what you are signing. The dealership I purchased this from has said their hands are tied due to Cadillac not supporting them in helping the consumer. After spending $90k on a vehicle I expected more from a brand and the services they sell you.

On our way back from Austin, 11:45 pm, 10 miles from Dallas down town, the left rear tire of my 2017 Escalade literally ripped. I had my family including my 7 months old in the car. I called OnStar who connected me to roadside assistance. I placed the service request for tire change. Usually I probably could have managed tire change myself but my left wrist was splinted sec to strain. Even though changing a tire of Escalade is no joke. Anyways I was told help will be there in 1 hr 15 mins. We patiently waited. After 1:30 hr I called the company that was contracted to be out here. And was placed on hold for 25 mins. I called them back and the same woman answered but claimed she is not the same woman and she just came on shift. Placed me on hold again. While I am on hold I am trying to call my provider the great Cadillac road side assistance from my wifes phone. And they have deceived to not answer the phone at all. Finally this woman come back on line and tell me because of my location thy are having trouble finding someone to come to me. This is after 2 hr and 15 mins. With infant in car. I hung up on her face as now she wanted to fill in the blanks on the form that were left unrolled. Like by the way do you know what the size of your tire? Are you fricking kidding me? We tried calling OnStar again and they said we can stay online with you if you feel unsafe but not sure where service provider is. 4:30 am. I decided to attempt to change the tire myself. With splinted wrist and help with my wife I could make to change it in 2 hrs. We got home around 6 am.This was the worst customer experience I have had, ever. Best part at 4:45-5:00. When I am done changing I am getting calls from roadside assistance to check on me and possibly send me another towing company to help with tire change. Seriously? You are checking on me 6 hrs after I placed request. Terrible service. Extremely disappointed. I have BMW and Range Rover. And their roadside is unbelievably amazing. This is so disappointing for buying 100k car.

The CTS is a large car that handles adroitly, quietly and with some spunk, even if it only has a 2.0 Turbo. It does require Premium fuel, but I get ~ 22 mpg driving mostly around town and > 30 mpg on the highway. P.S. It also has pizzaz styling!!!

Radio sucks for a 2015 bought brand new expensive Cadillac!!! Am in a general motors family!! After 3 years guess what radio starts beeping, flashing, changing stations by itself. Took to dealer they say yep the radio is bad and it will cost you $1500 to get a new one! Really? Seriously? A 50k car with a radio that last for 3 years! Great job General Motors!

This is great, and reliable choice of vehicle. It may be expensive to buy new, but just buy it used at a good price, and you will be more than happy. Its fancy, and makes you feel good. Its silver, with nice trim, and good rims. Its also a smooth ride. The name brand says it all, its definitely a caddy. There is many different choices you can pick from when it comes to upgrades and whatnot, but mine was bought used, so it came with whatever. You can also fit a good amount of people in the car, and still is comfortable because its such a nice car. It just depends on how large the other passengers are. Its worth every penny.

Cadillac offers a wide range of vehicles. SUVs, crossovers, sports models and high performance as well as a huge selection of family-friendly vehicles. The distinct appearance was one that was modern and stylish with high tech. features. Sleek and attractive vehicles and I especially liked the black ones. The upgrade options were unbelievable! Super stylish high-tech upgrades to the interior and exterior of the vehicles as well as paint jobs. Sirius satellite radio and power windows and locks. The passenger capacity was ample enough for the whole family. You can easily fit five or six people comfortably even on long road trips to your favorite destinations.

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.

This sunroof started leaking water after I had the car about 5 years. I have a 2009 Cadillac CTS sedan. The first time this happened the car was still under warranty. Everything in the front was soaking, the dashboard, the floor, the seats, the doors. We had a hard rain the night before so I rented a carport to keep my car in. But, every year since then, any time there is any moisture or rain in the air, it affects the electrical system, the check engine light comes on, and after they get through with repairs I have at least a $500 bill. The water is still an issue with other parts of my car. Water damaged seat motor on my drivers side. $1100 bill for used motor that was in another car. The whole electrical system that controls the movements of the seats had to be replaced.

My 2012 Cadillac CTS had steering problems, steering wheel locked while driving and engine was running! The local dealer checked the car and said there is nothing wrong with it since no error codes exist upon inspection! Safety issue + bad dealer = killing machine.

The newest Cadillac ATS is very sporty and classy. I love the headlamps and shape much better and it feels and looks amazing. Security safety and technology included the very latest developments plus it has a great interior and maximum comfort on luxury with high quality materials and premium appearance. The passenger capacity in this vehicle was perfect for me and my family. There were also many different personalized options that were explained thoroughly to me. They were respectful and professional so I will recommend this company.

The brakes fail without warning. When stepping on the brake pedal it will go to the floor with minimal slowing of the vehicle. The brakes need to be pumped quickly to get any pressure to stop the vehicle. I have 2 SRXs, a 2010 and a 2012, both have exhibited the same problem intermittently. Took both vehicles to St. Claire Cadillac in Santa Clara, California and they cannot find anything wrong with the vehicles. Diagnostics and brake system examination shows no failure. In my 2012 SRX I rear ended another vehicle due to the brake failure. There are multiple failures reported on the web for this same issue, when will Cadillac/GM acknowledge this safety issue? If there are other unsatisfied customers who have experienced the same problem perhaps we can file a class action suit.

Car will not start with jump. Makes a click, click and a deep thump sound then nothing. I parked in my driveway and it sat for a while. I thought I had problems with my catalytic converter, rough idle, black smoke. Real heavy. My question: what is wrong with my car?

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles weve owned. Everything takes much longer and therefore costs even more. Still wouldnt trade it though!

I have severe scratch/scuff marks on my black SRX 2012 from the door moldings rubbing against the paint on inner door frames. This happened within three months of owning the vehicle. The dealer in consultation with GM engineers tried to soften the moldings using Kry-tox lubricant and polished the existing scratches out. Within 3 weeks the problem is back.I am now in discussions with main GM office for a more long term solution. They are suggesting 3m tape but this product peels and yellows over time and I feel this is just a band aid solution. The company that does this in my town stated this to me as well. They have not agreed to putting new weather stripping on, which may not be the solution either. But they have commented that this design flaw will be addresses with future models. Great, but this does not help me...! I dont know what the answer is, but they do not appear to be that worried that I am disappointed in paying big bucks for something that is not the quality that they lead customers to believe they are paying for.If anyone has this vehicle, please check this as it is not that apparent on lighter color vehicles. I also had rust already on the cross bar under the grill, and this had to be repainted as it comes from the factory with just a coat of primer! The dealer said not many people would notice this issue but check it out. Please comment if you have had any of these concerns. Will never buy another based on this experience. You are paying for the name but not the quality, and this is not fun!

I am a victim of bad work performed on my vehicle by the service department, unethical car service practices and unheard-of customer resolution at Suburban Cadillac Plymouth, 40475 Ann Arbor Rd., Plymouth MI. I took my car in for service on 6/2/17 and the dealership had my car for over 2 months which caused me great concern. I researched the Timing Change job that was being done and learned it was a very tedious job. When I finally received my vehicle, cost $3111.01 which my warranty covered 100% but $750.00 was rolled over to me due to dealership not accepting $70 per hour labor cost and I had to make up difference.The next day while heading to work I noticed my XM Satellite radio wasn’t working. I called my Cadillac representative, ** to report the issue. He stated, “I’m sorry to hear that but that has nothing to do with the work that was done on your car and there are no loaner cars available at the time, you can schedule a loaner car but know this will be a separate issue/charge.” I explained these things were working prior to car repair and please have techs go over their work. It could have been the way they re-assembled things back together that obviously effected something else. My rep ** states to bring it in but understand no dealership responsibility and expect new charges.Upon arrival I ask to speak with the service director, **. He appeared friendly and sympathetic to what had happened to my car but agreed with his rep, **. When I ask ** to speak with someone higher up he declined and stated he is the only one that can assist. I insisted and he left the office briefly and returned with a business card of a manager under him. I was insulted and felt disrespected with the treatment of the team working together against me, the customer. He had me sign papers agreeing to check the vehicle for 130.00 fee. He gave me a loaner car and said, “Have a nice day. We will call you.”I received the call maybe a week and half later with ** asking for permission for a tech to drive my car home to ensure engine light doesn’t come back on. It is determined pass 50 miles, I gave consent. The next week ** called to say they have an estimate for my car. “The radio needs replacing cost $1600.00 because Sirius Radio stated the issue is not on their end, and by the way, while your car was being test driven something pertaining to the brakes collapsed and that will cost you $700, your total bill $2500.00 warranty doesn’t cover nor the dealership. The remainder covers the engine light and lockout issue. Let us know how you would like to proceed.”At this point I felt raped by these unheard-of business practices and called in later in an effort to reach a higher up. I left several messages on ** phone but received no call back. I was passed around the dealership and sent to voicemails with no return calls after leaving a couple messages. Much happened in between that revealed their dishonesty and how they worked together to ensure I didn’t speak with someone in authority to attend to this matter.I picked my car up today 10/3/17 paying 751.00 for the brake collapsed incident that happened while at dealership. Of course, my satellite radio still not functioning due to me declining to pay 1600.00 for a problem that occurred with them working on my car. And my computer system is now out of whack; voice commands no longer working, cd player not working, sound system poor sounding. I could have taken my car to a non-Cadillac qualified mechanic but felt Cadillac was top of line service. I am sick about the condition my car is now in. A couple of similar unethical instances happened to me within the past 2 years but were resolved satisfactorily via escalation so I continued to do business with this location but with this last instance and seeing this is a trend and now their normal practices, it’s clear I need to get the attention of someone who cares about the bottom line of the company.What Im asking for is the dealership take ownership for their work which is the right thing to do -- refund my money for the incident that occurred while they had my car (mechanic took my car home) and put my car back in the condition it arrived in, working satellite radio (which I’m paying monthly services for) and reset or adjust my computer system. Voice commands no longer work. All inside controls and functions were working perfectly prior to the major repair done on my vehicle. The work they performed had nothing to do with these issues but obviously the way they reassembled my vehicle affected these things. They tore my engine down; kept my car 2 1/2 months, something obviously went wrong.Suburban Cadillac is using dealership mechanical lingo and rhetoric to mask what really happened and it is extremely frustrating that they have charged me 3111.00 plus 750.00 within 30-days to return my car to me out of whack and satellite radio not working. The radio is fine but the XM Satellite whom I’m paying monthly subscription is no longer working after car pickup. I filed a complaint with GM website, mailed a letter to corporate and spoke with someone finally at GM Customer Care on 10/17/17. They stated they spoke with Suburban Cadillac and must believe the experts and it’s nothing they can do. She was young and appeared insincere and indifferent to what had happened to me. She spoke very fast as if reading from a script and closed the matter. So now I’m reaching out to Better Business Bureau and the State Attorney General because the dealership has taken my money and left my vehicle with problems and no repair shop wants to go behind their work. Respectfully, Ripped-Off Customer.

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the Corporate employee told me I am responsible for Cadillacs manufacturing issue and DECLINED any further escalation from me. I cant believe they treat their customers this way. Bad car & even worse customer service!

I purchased a Cadillac ATS in April 2014. Within one month it developed an extreme odor from the ventilation system. Went to the dealer in July 2014. They minimized the odor, it returned with a vengeance. In July I had my 4th visited where they implemented a Service Bulletin for the odor. Apparently there are many people with stinky Cadillacs. Within 2 weeks the odor returned worse than ever. I called the dealer and they advised they would contact Cadillac Engineering. I wrote to Cadillac who sounded sympathetic, but no real response for a remedy to my extreme problem. The problem comes from mold forming in the ventilation system. I am concerned about potential health issues as the air is very bad. Has anyone else had the same problem where Cadillac made a successful repair?

There are many variations of Cadillac and all of them are premier cars. They are very comfortable to ride in. The car that we own is bright red and it has several added options such as heated seats in the front and the back, a heated steering wheel and back-up sensors. It has a sun roof and a CD player. It has the ability to save the settings for the seat and the pedals for up to two people. Also it has push button start. It has a large interior and has room for two people in the front and three people in the backseat with enough room to be comfortable.

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

Ive owned three CTSs (2004; 2011; and 2016). I purchased them primarily because of their looks. Each car exceeded the other in terms of features, performance and fuel economy. Cadillacs 4-year free premium maintenance was another decisive factor in purchasing, as well as 0% financing on the 2016!!!

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. Thats 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department. Car needed a whole new engine, new turbo, fuel injectors plus so much more. Car just stopped. It was in the service dept for 68 days. Got it back January 31 2020. Went back into the shop February 24 2020 for 11 more days. Air conditioner went out of it. Got the car back March 5. On March 16th back into the shop for 75 more days. Had to rework the whole engine, replace both turbos this time plus so much more. Got the car back May 29 2020. Car went back into service June 5 2020 and is still there 20 days later. Needs 2 new tires and a new steering box because its showing aligned but it is shredding the tires.We have had a case open with Cadillac for quite some time. Asked them to take the car back in November 2019 when it needed a new engine. They said no. Asked again in March 2020 when it need the new engine reworked for 75 days. They said no. The car has now been in the service dept for 190 days in the last 7 months. We have had to continue making our monthly lease payments even though we have not had the car. We have 11 months left on the lease. Cadillac as of yesterday June 23 2020 still says we have to keep paying on the lease. They wont take the car back. Even though it obviously is a LEMON!Fair warning. DO NOT BUY CADILLAC. THEIR QUALITY IS TERRIBLE AND THEY WONT BACK THEIR PRODUCT! I have every invoice showing the repairs needed on a car that had 11600 miles on it. I would be happy to supply them. NEVER AGAIN! Its obvious by their actions that they do not care about anyone as a customer. They will milk us for the rest on this lease and then they will resale the car to someone when the car will have no warranty. They just care about the money!

I purchased my SRX 1.5 years ago with 49,000 miles on it. I also purchased a 10 year/ 100,000 mile extended warranty. This car I knew I would have a long time as it had low miles, good car fax, and the extended warranty. The transfer case rear out put shaft seal went out. I was told that I was placed on a national back order list and they did not know when I would get the part, that was 5 months ago. I then called corporate in September to see what they could do.I received a call back from corporate yesterday stating that they no longer make the part and that I am out of luck. I asked if they would cut me a break on trading mine in for a newer one and they stated no and that there was nothing they could do for. I need help!! I have a car payment that I pay every month for this car and cannot even get it fixed. I work every day and have 5 children that I support. What the heck am I suppose to do?! Ive called dismantlers, authorized dealers, regular dealers, searched the net (all placed orders canceled) all over a $15 seal.

The vehicle owned was a Cadillac Seville. It was a great vehicle to drive around in. I really hated time caught up with it. It was a 1989 white vehicle. The ride of the vehicle was very smooth. The seats were leather and were red in color. The music system was great. It had a radio and cassette player. The tires were black with white walls. The carpet that come with the vehicle was replaced with new carpet of the same color which was red. The vehicle would seat 5 people comfortable. The seating would accommodate 3 large individuals and 2 medium size individuals with no problem. The vehicle was very personal in a sense that I owned it for so long it became part of me. One of the best vehicles.

Cadillac offers some luxurious models from the low end to the high end luxury market. Their cars are all powered by GM Powerplants which are US made. They have very sleek body lines and all the technology on the inside to compete with the higher end cars such as Mercedes, BMW and Lexus. They come with various engine upgrades with different horsepower. Each car can be upgraded with different interiors and wheels with luxurious leather seats. Most Cadillacs hold 5 passengers comfortably with plenty of legroom. Front and rear passengers also usually have the access to heated and cooled seats.

Cadillac puts out a great product that Ive driven for years with no problems. Very comfortable, dependable, and feels like youre sitting in your living room when youre cruising down the road. I have a upper echelon feeling like youre above the rest, that they represent quality in America. They have so many models like the Escalade sporty models two-door and then theres the sedan. My car is an older model and has long front in. Always a button to push to make driving easier and everything is at your fingertips in the trunk, the gas door, the windows, all the lights, comfort control, no hands to telephones. Theres lots of legroom no matter what model you get. Really have to be one of the top line cars.

We have a 14 ats. We bought new.. The cue cracked 2-3 later, it was under warranty so they fixed it.... Now it’s cracking again... They told us it’s a flaw that they screwed up, they should keep fixing it... And fix it right... We paid a lot of money for this car.

Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.

I bought a 2016 Cadillac CTS in JULY 2018 at CADILLAC OF GREENWICH. THIS WAS CAUGHT ON VIDEO (DASH CAM, WITNESSES) was driving with my wife and my brother in a very TOURISTIC part of NYC (59th st and 5th Avenue). The car started emitting smoke and the hood went in complete flames. Thank god we came out of the car on time and the FIRE DEPARTMENT broke the hood and put out the fire. We were told that the damage even got to the gas line since gas was leaking and the brakes also stopped working. If the fire wouldn’t have been put out in 2-3 minutes we would’ve all exploded and many tourists (innocent bystanders) would have died. Mechanics are saying that the cause was because of FAULTY manufacturing inside of the hood.The Cadillac dealership washed their hands and don’t want to accept responsibility. NOBODY WANTS TO TOUCH THE CAR and I don’t have comprehensive insurance so they are useless. My car is considered total loss even though it wasn’t my fault, I was sold a faulty car. Cadillac of Greenwich promised to honor my warranty till 100,000 miles and it was “luxury” which was a lie, I have it all on text messages. The guy RAJ pressured me into trading my old ATS and telling me the New car was luxury and it wasn’t. I confronted him after I found out (a week of having the car) and all he said “oh sorry I thought it was luxury.” Since first day of driving off the lot, I’ve been having issues with the car, I went MORE than 5 times back to the dealership to fix many issues especially something with engine and transmission because the car was jerking. They “tried” to fix it but said that there’s nothing they could do.They were pressuring me so much to buy the car because it seems like they wanted to get rid of it. I called Cadillac customer service and they are just delaying everything. I’m hiring a lawyer and to sue them. I suffered loss and I almost died!!!! I have proof please contact me for more info. I have messages, Pictures, Videos, Witnesses. DONT EVER BUY FROM CADILLAC.

My Cadillac has been a large amount of annoyance due to constant breakdowns due to poor quality and dealer service. As a Senior Citizen I would not recommend this automobile to anyone as it is not dependable and most likely will get you to your destination. I have written Cadillac Motors, I have called them, the go ho-hum and go back to screw another customer. Walmart has much better customer service. My case number is **.

Cadillac CTS 2015, I bought it new in September 2015 and I have had more problems with the cue, phone will not charge, on star not working, this model is a piece of junk!!! Cadillac/ GMC SHOULD BE ASHAME OF IT. This car now has only 4143 miles and I afraid to drive on a long trip, now thats very sad!

They had everything from Ford to Buicks to BMWs. I ended up with the Cadillac CTS. They have different varieties of Caddys but the CTS was the one that was perfect for our family. It can seat up to five people which is a perfect capacity for my husband, my 3 kids and myself. It may look small from the outside but once inside it is huge. Even the trunk is huge. It has heated leather seats, a huge truck, adjustable car seats, satellite radio and even OnStar already available. Even down to the headlights, this car just screams beauty & class. Its not just the outside but the inside too. The beautiful leather interior, the sunroof, even the dashboard was just brilliant. The sunroof, heated seats, satellite radio are some of the upgrades I had for this car and I love them! This car has potential for so much more.

Unfortunately, like many others, I purchased a vehicle from GM with their horrible CUE system. A system which they are aware has many, many issues, but they still fail to stand behind it. I truly believe that Cadillac/GM, now makes more profit off of their customers from REPLACING the CUE system, than when they originally sold them the piece of junk.My story began when I purchased a used 2013 Cadillac XTS with 11,000 miles. Within less than a week, I noticed the screen kept freezing up. I took it to my local Cadillac dealership and they diagnosed the problem as the CUE system. They replaced the CUE system at no charge to me and it worked fine, for now. When I reached 49,000 the screen once again locked up. I took it to Thompson Cadillac in Raleigh NC. Big mistake. My wife drops the car off and later that day I receive a call from Mike ** in the service department telling me its the CUE system and it needs to be replaced. He says it will be $2,400 and that its not covered under the warranty. I responded, $2,400, are you crazy? You all know that this CUE system is crap and you should stand behind your products! He replied that it would be $2,400 and thats all he could do. I told him that this would be the LAST Cadillac I would ever purchased. He, like many other service departments, could care less. I picked my car up the next day from Thompson Cadillac, settled out my bill for the oil change, and left unsatisfied as do many other customers Im sure. CUE system still broke and NO resolution. I refused to pay $2,400 for a problem that Cadillac and GM are aware of. I wanted to sue them and still do.To make a long story short, I got lucky. I found another Cadillac dealership in the area, a reputable one, that took care of me. While I am still concerned about Cadillac/GM products, at least they restored my faith in now a reputable service department should take care of their customers. Two things I learned from this experience, I wont buy another Cadillac until they fix, or completely replace, the CUE systems, and second, I wont ever return to THOMPSON CADILLAC in Raleigh NC!

On June 11th, I visited the Cadillac dealership and informed the repair rep. Marissa the issues I was having with my vehicle. These included my speedometer, my fog lights, and lastly my radio. When I picked up my vehicle after spending $1,100 ($400 in labor alone), it still was not functioning properly. I promptly informed Marissa that my speedometer was not working and she said to return, which I did. She left me with the impression there was no extra charge since it was not correctly repaired originally. How was this missed since it was placed on diagnostics? Nevertheless, I was charged an extra $100 in labor, inconvenienced and dissatisfied with the outcome and decided to meet with service manager, Mr. **, for a better result in regards to the labor. The only thing he could provide me was a provision for the future but nothing for now. He even informed me that the speedometer was a recall issue that I never received and he could not or would not rectify this either. I am a long time customer of this dealership and am insulted by the way I was treated.

Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and a Corvette. Escalade - g ride suv. Not really for toting kids or soccer games. Status. ATS-V sedan - luxury sedan. Like a DeVille. For older people who still have some style. But honestly, the outside appearance isnt that different or distinctive anymore. It Looks like any other car on the road. Nice paint job and interior though. On star, leather everything, sound system, rims are offered as personalization options and Lots of paint colors and Lots of engine options, too. They all offer good legroom. With the suvs you can fit a small army in there. It has good headroom for very tall people though the 2 doors are kind of a pain to get out of the backseat.

Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in January of 2019 and it was the worst mistake. I have had to spend over $4000 in repairs within the first year and Cadillac has been of NO HELP at all. In fact, they gave me overinflated prices for the repairs and incorrect assessment of the issue.Firstly, my rear bearing went. Nothing to be done about that except to fix it. Repairs were just under $800. Next month, my lift gate failed and dropped right on my head. After moving out of the way and letting the lift gate fall closed, it refused to open again. Not manually and not with any of the power buttons. We brought it into a dealership and after a $70 inspection, they said it was fused shut and they didn’t know why. They quoted my $450 to break open the rear lock. On top of that $450 price tag would be a new diagnostic to see what the root problem was. The mechanic said it could be the module, the struts, the shocks or even the motor. With all that, I would then need to reprogram the module for another $150. As I was deliberating what to do next, the Cue system (the touchscreen where everything relies on) stopped working. I had no central control over heating, music, navigation or anything else, on top of no trunk. I took my car to a mechanic who boasted previous work for Cadillac to see what his prices were. He charged me $0 to open my trunk! He used the manual release hidden behind the tail light. Why wouldn’t Cadillac do that?? Instead they tried to charge me $450 for a whole new lock system. After that, he told me that there was a problem that plagued a lot of SRXs. The moon roof drainage lines, when backed up, leak into the trunk of the SRX (under the spare tire area). So, we checked and yes indeed, there were 2-3 gallons of water in my trunk. The lift gate module and the motor were both submerged. So, in the end I had to pay for the 2 new struts, new motor and new module. I now have to go back to Cadillac to have the module reprogrammed (as only Cadillac can do it). They are charging me $150 for that, and offer NO help at all. Unfortunately, there will be a real chance of it happening again, as there was no way to fix the drainage problem.To fix my Cue system, Cadillac quoted me $1400. This mechanic I went to and replaced it while I waited and only charged me $400. That’s a $1000 difference in this one aspect alone. My car is only a 2014. It has 86,000 km which is just outside their warranty period. Cadillac boast their comfort, their quality and their care for their drivers. Well I say BULL. When I bought a Cadillac, I thought I would have a quality vehicle that would last, while providing a comfort that my children and I would love. That did not happen. At all. Buying a Cadillac was the worst car decision I have ever made and it has cost me thousands of dollars and dozens of hours in repair time. I will not buy a Cadillac again and I highly discourage anyone buying a SRX. It is not worth it. Sure, its pretty but mine is the sourest of all LEMONS.

Bought a 2011. After 3 months one headlight went out. Had water condensation inside. 1500.00 to replace whole seal and light. Now I have had car 18 months the other headlight did the same. Call Cadillac Corporate. They acted like they had never heard of this. There 100s of complaints about this online. They were no help. No discount to help. Nothing. Dont buy a Cadillac. Seems like they are not the car they use to be!

The CUE system on my 2019 CTS is broke and the dealer tells me that they are unable to fix it!! The door locks dont unlock until my keys are in my hand! The navigation comes in and out, the radio comes in and out, the screen goes totally blank...black. Nothing!!! They wont or cant fix it, the salesman saw the problems and he went to the President Jeff Brown and he wont do anything. He told him to tell me to buy a new car!!!! I tried to call Mr Brown a few times. I left messages on his voice mail and he wont get back to me. The car isnt even a year old yet and I have a black screen where my CUE is to be. They wont even try to fix it and they wont do anything to help me. I highly suggest no one go to the Mentor Ohio Classic Cadillac!!! There are other Cadillac dealers that will treat their customers with respect!!

I got my 2013 Cadillac SRX back in March and have put several miles on it since I got it. I am at almost 54,000 miles now. Started hearing a weird sound and found out that it was my left rear wheel bearing. My warranty ran out at 50,000 so the dealership would not fix at no cost. Took it to my local garage and they fixed it at the tune of $350.00. I have never had a wheel bearing go out on any of my past cars. It is just disappointing that a car with this few miles would have an issue like this. I asked the guy at the garage what made this happen and he said usually it is from age, but that a car that is only a few years old should not have this issue. Said it was probably a defect in the bearing. If that is the case I believe that Cadillac should have repaired it at no cost to me. Love my Cadillac. It is just disappointing after only having this car for a few months. I hope other 2013 Cadillac SRX owners dont have the same problem.

I purchased a 2013 Cadillac ATS in November 2012 and it has been in the shop twice since I purchased the vehicle. The first time was for four (4) days and the second time for 11 days. The service department has informed me on both occasions that they found the problem and are fixing it, but this time what they thought was the problem and fixed was not the problem. They got another part in hopes of resolving the situation.

My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.

I bought a 2007 Cadillac CTS about 3 years ago and the car only have 51,000 miles right now and is in the dealer getting a major repair because half of the motor has no compression. The car had no oil but the engine light never turned on to let me know. And once the car stopped running, that was when the engine light finally turned on. I really dont know what good is to complain if I am not going to get the repair for free but, it would be nice if all these complaints about Cadillac go public on national television. The government bailed out GM with the tax payer money and they are still screwing up. That car was my dream car and now, its my nightmare car. I will never buy a Cadillac again.

I have a 2015 Cadillac CTS and it’s been nothing but problems once I passed 65,000. The rear differential began to go out around this time. Also the CUE in dash screen began to crack internally around 74,000 miles. Both are very expensive items to replace. Cadillac only offered to pay for 40% of my differential repairs even though the differential began to go out under warranty. Also the CUE screen is no longer under warranty. This is my first car where I need to have 2 major repairs and the car is under 100,000 miles. SMH.

I purchased a 2015 SRX with $13,000 miles on it. Within the last six months, the CUE screen wont work on the bottom, the wiper fluid motor stopped working, had to replace a fuel injector and just yesterday the motor on my right passenger side window went out. I drove to work in the pouring rain with my window partially down. I have had several vehicles in my lifetime, but this is by far THE WORST! These cars are not cheap but they sure have all kinds of things go wrong with them. I will NEVER buy another Cadillac!

Much to my surprise, I received a call from the dealership to bring my car in to replace the whole radio/navigation unit. The total cost was picked up by Cadillac ($1400). Hats off to Cadillac for owning up to this design flaw and doing the right thing. Trust reestablished.

Cadillacs are a huge investment. They require patience to deal with all the systems in the car and the maintenance not only of these items but also the wear items. All the modern conveniences are great but present a lot of learning plus trail and error. The comfort, power and prestige are all great but come at a cost.

Cadillac SRX: Very pretty SUV, handles good. However, acceleration is not so good. The problem is when you need to accelerate quickly you cannot. It takes the computer a few seconds to know that you need some power before it kicks in. I ask dealership about this, they said that is normal. But its risky and that hesitation has almost caused problems more than once, so now I know its just a doggie SUV. Last one Ill buy.

Cadillac offer many varieties, models, etc. There is something for everyone. From basic to luxury you can find it. I would definitely buy again. The appearance is sharp, nice. I like the way it looks. Features vary greatly, but there are many features that you can add or remove to make the car tailored to you. There are many upgrade and personalization options. You get to choose what you want or dont want for your car. This makes it very appealing, and customizable to each individual. Capacity is great. Very roomy without being uncomfortable. My family of 5 can easily get into the vehicle and take a trip while still being comfortable.

I had a 2013 Cadillac ATS which I absolutely loved at the beginning. I recently had an issue with my car that had to get towed to a GM dealership where it sat for nearly 3 weeks because they couldnt figure out how to program it. Then I had to get it towed to another GM dealership where it cost me over $1,000 just for the tow. I reached out to Cadillac about this and after 2 weeks they said they can give me a $300 gift card. This Gift Card is only available to a certified GM dealer. WHY the HELL would I buy another vehicle from you when your own technicans cannot program a simple FOB, let along poor client appreciation. Cadillac may used to be Luxury and Client appreciation but not anymore. I would highly recommend another dealer who if there are any issues they will be there to help not push you aside.

I bought a 2010 Cadillac SRX June 2012 with 62,000 miles. Biggest mistake of my life. After paying almost $43,000 for a luxury car you expect getting your money’s worth. I should have taken the legacy deal being offered for my QX45 Nissan Infinity from the dealer across the street But my hubby convinced me to BUY American. One week later the hydraulic for my tailgate almost knock me unconscious. That was $150 out of pocket for it was a supposedly As is sale. Dealership had forgotten about the 10 point pre-inspection he had bragged about. They promised replacement for the scuffed wheel wells was also almost a no go. The salesman had developed an amnesia issue. That should have been an indication of future and my still on-going issues with my car. Alexander of Oxnard and GMC refusal to recognize my issues with this very expensive LEMON. Two years later my woes had begun. First, dealer’s insurance company was unable to locate my extended warranty to cover the issue. How convenient. After purchasing another 2- year of coverage, my warranty was found so now I had an overlap of 3 months, but with another contractor. Two different companies. I have lost count of the number of hours Ive spent taking in my car because of dropped phone calls, radio not working, incorrect direction by navigation system, or my car cutting off and refusing to restart. The constant failure of the navigation system which is link to the radio is usually an indication my car will fail to start in the next weeks. Now I am skittish about plugging my iPod into the car’s system. Navigation/phone systems refuse to save local addresses and phone #s. Alexander recommended replacing the navigation/radio system for a hefty $800. After much discussion it was reduced to $350. Im still refusing to pay out of pocket. Neither GM nor the dealership can explain why I should pay out of pocket for this much noted design flaw. Oh let me not forget to mention I cannot take my car through a car wash. It would be necessary to get a jump in order to leave the parking lot. I read where another SRX owner has the same issues. Now I am in the process of submitting documents to be reimbursed for towing fees, a new battery, and the initial labor cost for troubleshooting cars problem; problems stemming from design defect that GM was already aware of. I am still hoping GM will do the right thing and replace my radio and navigation system free of charge. This citizen will not ever buy GM again. Going back to Nissan.

Shortly after buying a new 2013 ATS the CUE went blank and stopped working. Because it was under warranty the dealer replaced it. Not long after the warranty expired, the screen cracked looking like a spider web. It will not work to touch, it changes functions automatically and the Bluetooth wont stay connected! I loved my car and would have bought another Cadillac in a minute if this hadnt happened or if Cadillac would replace the using. Their lack of commitment to making it good has lost me as a loyal Cadillac owner. Im looking elsewhere for my next new car.

I have a 2011, CTS, premium edition. At 30,000 miles, I had to have timing chains replaced! Never heard of a timing chain(s) going out that fast! Date of replacement was 10/7/2016. Glad I had purchased an extended warranty!! Over $1200.00 for the work!! And yes, it is a 3.6 engine. Acted like the battery was low for quite a while before I took it in for repair. As I had a new battery, I thought it was starter trouble. Overall, the car is very dependable, I have had it for three + years now. First repair done.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

Never owned a Cadillac before but it being a big name decided to give it a try. What a mistake. 2010 srx before I got home with it cost 3795.00 for headlight and installed. Sway bar bushings went. Last week a squeal and vibration came in it. A seized universal which you cant buy have to but the complete drive shaft, 1300.00. So put it in the dealers to get it fixed. They couldnt get the drive shaft out of the transfer case seized in and cant buy parts. Had to get a whole new transfer case that there was nothing wrong with in the first place 1795.00. So they agreed to go 50/50 but still cost me 1995.00. What a rip off. Disgusted with GM.

I have a 2002 Cadillac Escalade that has been covered and babied since new. This past week, we were driving on freeway and my paint started peeling off the hood and off the roof top. I went home to wash and when I started spraying, it just kept peeling off like a big bubble underneath paint.My wifes car has been well taken cared of and has very low miles which still looks like its brand new until this paint started peeling. My wifes brother works for GM for 40 years and he said that his was an Elpol discrepancy and GM needs to re-paint. Please let me know what my next step should be.

I bought a new 2017 Cadillac XT5. I had a problem with the cruise control. It took 4 visits to the maintenance department before they fixed the problem. I had to take my Cadillac in because the fuel gauge would not work properly. I simply washed my xt5 and somehow it caused the door locks to not work. It cost me $575 to get it fixed. I called the corporate office seeking a refund and give Cadillac a chance to stand by their product but they refused. So, if you want to take a chance and buy a Cadillac....good luck.

The car was a little hard to maintain but overall worth the experience. It needs more space and wider interface that I can feel like Im in control of something. I wish there were more models to choose from. It was also hard to find a good information on the manufacturer. My budget is way too tight for anything luxurious and hard to maintain. Im looking for something I can pass on to my kid and share this experience with my family but have as much fun with the car and be safe at the same time.

I purchased a brand new Caddilac ATS in Sept 2014. In only 13months now, its been back to the dealer 7 times for vehicle problems. 3 times were recalls of which there was a recall on the recall!! Since Sept 2015 there has been a HORRIBLE EXTREME ODOR coming from the heating/air system. Called GM several times, after 5 calls Im still waiting for a callback to resolve this problem of a HORRIBLE smell thats making me sick!!! At this point, Im going to hire an attorney!!! GM NEEDS TO BUY THIS CAR BACK!!!

My parents have owned many older model Cadillac and had great experiences, other than any repairs are expensive. I bought a 2012 SRX used with low mileage. My repairs now on this money pit are just under $10,000. One of the problems is a particular code that is not specific to a problem but rather has a list of possible problems to be fixed. They just go down the list and keep fixing and charging you until the problem is resolved. That code has cost me about $5000 now and still not fixed. They have given me discounts on parts at times but this is still unacceptable expectations coming from such a top brand car manufacturer. Other problems, back up camera, air conditioner, oil leak...I will not buy another Cadillac and will sever my ties with the brand this week!

This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.

What they had then and what they have now are different. A Cadillac no matter what model is a prime car at that time and very dependable. You cant go wrong with one. This was my 1st car in 1962. It had a sleek body style with sort of mud flaps called wings which clipped on the back tires. It had everything the cadillac had to offer. Radio, heat, air which was about it back then. The car had both a front and a back full bench seat that would ride 6 to 8, very comfortable and has plenty of leg room.

Beware New Purchasers for GM Manufacturing of Cadillacs. We purchased our new CT5 in 2020. Our brakes started squealing from day one after driving it off the lot. Going on 2 years now and the brakes on the car continue to squeak so loud it is irritating! We sound like we are driving a school bus and it is so embarrassing as people stare at us everyday. We have taken it to the FWB dealership 3 times and each time we’re told cannot duplicate. The last time I brought videos and FWB did submit them to Cadillac customer care and the engineer stated it was normal operations? The reason it is normal is because GM has changed the composite material to save money on brake pads. Now you get squeaking brakes with your new car purchase!I contacted Cadillac customer care and was advised to get a second opinion. I took the car to the Pensacola dealer and got the same result and explanation. We know it is not the dealers fault that GM will not support their product! Nevertheless, the service departments are taking the negative hit for GM’s lack of customer satisfaction. Only after I would not give high marks did I start receiving calls from Cadillac pretending to care and gathering the same information time and time again with the promise of a call from a supervisor. The call never came! I certainly did not want to post this but GM simply does not care about the purchaser of their product once you have purchased. I have driven GM autos for 43 years but never again after this. All I want is my brakes to stop squeaking and GM is too cheap to even allow a replacement set to be put on. Maybe because squeaking breaks are now normal operations for GM autos now as stated by the GM engineer. I say replace them and let’s see. But again I am just your average car buyer not anyone with influence to be treated fairly by GM.

We bought this car used in 2013. For the most part, we have been satisfied with the car. Wish trunk was bigger. Mid 2014, begin to have problem with key getting stuck in the ignition and could not remove it. If I turned on and off several, would eventually come out. Had to be careful to make sure everything was turned off (radio, heater) or battery would be drained if left very long. Gas gauge would register empty. Received a recall in September 2014. Took in and they could not do anything because the key was stuck in the ignition and they could not get it out. Took in the next week and something was done the keys. The following week, the key again stuck after returning from grocery. Forgot to go back out and try to get out. The next morning, battery was drained, called for jump start. Could not jump. New battery purchased in November 2014. Had to have car towed to GM dealer on Friday. Had to call on Monday to see what status was. Nothing had been done. Electronic control module was replaced as no communication could be made with the car. Cost, $693.00. Was advised that there could be other issues that occur after this. Anyone know what these issues could be?

My 2010 Cadillac CTS 3.6 with 92K had a timing chain failure and GM will not cover the repairs. Stay away from Cadillac!

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

Bought a Cadillac XT5 in December. Been in the shop 4 times for the same problem. According to the dealer theres no fix available till sometime in May. The vehicle falls under the Missouri lemon law. Dealership trying its best to help us. District manager/gm being difficult to deal with. Called owner assistance. Now we wait. Worst car we ever bought. Wife afraid to drive it. Please note this is the 3rd caddy we have owned and our last one ever...

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

Love my car but hate the radio or cue system. From the first year we bought this car the screen on the radio would freeze up. But after a day or so it would be ok again. Not sure why it would work again but happy it was working. Then this past month it froze up and we have tried everything to fix it. Just called the local Cadillac dealer and they said it is common but my warranty is out and it could cost anywhere between 1500.00-2200.00, yikes!!! There should be a recall on this radio system because I have read many reviews this past month while trying to figure out why mine wasnt working.

We purchased a new 2016 Cadillac XTS4 in September 2015 from Cadillac Dealer Taylor Automotive in Toledo, OH. My wife is the primary driver and she drives only 4,000 to 5,000 miles per year. A few months after the purchase the battery was dead after not being driven for only 7 days. The salesman then advised us that the amount of electronic devices in the vehicle will drain the battery in a week or less. Even though he was aware of my wifes minimal driving, no mention of the inadequate battery support system in the vehicle was made until our first dead battery experience. It has occurred 5 times since it was purchased. This means that we must carry a jump start battery pack inside the car (not the trunk) and a tool to remove the key lock cover from the drivers door just to get access to the interior to pop the hood in order to do the jump start. When leaving the vehicle at an airport for a one week or longer trip, you can be assured that the car will require a jump start. How could General Motors have done such a poor, incomplete, inadequate engineering job on what they classify as a luxury vehicle for which we paid over $50,000.00? We are looking into the Lemon Laws in OH and we will pursue Legal Action if General Motors fails to correct this problem which is certainly causing many Cadillac owners the same problem. There are many other true Luxury vehicles on the market that do not have this problem because the engineering departments of those car companies figured a way to cut current drain while the vehicle is not being driven or they provided a battery electrical system that is designed to support normal vehicle operation without starting the vehicle every few days just to keep the battery charged. This problem should not exist in any automobile, much less one that represents General Motors top line brand and in this case the largest and most expensive sedan vehicle. I would caution anyone considering the purchase of any new Cadillac vehicle to question the dealer extensively and make sure the car you purchase or lease doesnt have this inherit problem. Even if you are a long term Cadillac driver you should look seriously at other Luxury Vehicle options.

I bought a 2005 Cadillac CTS. I was having to constantly put oil in it. I changed it every 3000 miles. I went to visit my dad in Iowa. During the first four hours, we had to add 4 quarts of oil to the car. Then 20 minutes from our destination, we hear a pop. The car engine dies. No brakes while driving 70 miles an hour. Thank God no one got hurt or died. We had it towed to the car repair shop. They said the engine is shot and I needed a new one. Upon researching we find out through numerous blogs that this is a constant problem with the CTS for this year, happened to numerous people and yet Cadillac does nothing to warn people or to repair the issues. What are they waiting for, people to die? Someone needs to do something about this. They should not be allowed to charge you a ton of money for their elite cars that have issues, get complaints, but yet do nothing about it.

BOUGHT 07 cts in 2010. At 34000 miles replaced 3 engine coils, fuel injection cleaned and replace all filters. In Sept of 2013 replaced radiator with hoses and Trans and water pump... In Jan 2014 replaced all 6 coils and plugs... now the recall for the airbag sensor was fixed in 2011 and has gone bad again and Im fighting with corporate to cover it again!!! $7000 later and they have the nerve to charge me 400. I told them, no you cover it, this has nothing to do with wear and tear. Not only that but 6 forums have said this is a problem around 80,000-85,000 miles, guess who has 81,000 me! The dealer is telling me to fight and not stop because they feel the same way I do! Corporate will not budge. I spoke to a lawyer who informed me since they are aware of the problem and refuse to warranty the sensor if I get into an accident I can sue the hell out them! Im 3 steps away from calling channel 7 news and channel 11... Its time Cadillac corporate gets put on blast! I have no problems showing receipts to show what kind of car I got stuck with! One more thing Cadi converter and power train and alternator was replaced also under warranty... This is by far the worst car anyone could own!!!!!!

The car bucks when it goes to the auto/stop on my 2017 ATS. Have told dealer several times, and they state it cant be disabled, and that there is nothing they can Do? Have had 5 CTs, and ATS, and will buy another with auto/stop.

There is a lot of different models of Cadillac. They are nice cars... Prestigious and luxurious. What more can I say? Its a 1991 Cadillac Sedan DeVille in mint condition that doesnt need personalization. It is a full size car with a split bench front seat, and can hold six passengers. It is a classic that commands attention wherever I go. The gas station or supermarket people approach me to admire it.

The Cadillac SUV is very nice, smooth and fun to drive. It features power locks, leather interior and airbags on driver and passenger seats. It’s safe, the brake alerts so you don’t get yourself in an accident when you can’t see other drivers on the side and when the car in front stops. The GPS system tells you where you’re going and talks to you when you make a mistake. It can fit nine people comfortably with lots of legroom. It’s great to have an extra child seat with seatbelts especially for long road trips. I have no complaints, it is unique and I love it.

Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?

Cadillacs models are all really cool and I like them and I wish I could buy them all but I cant because who has that kind of money? I drive an escalade which is a huge vehicle with lots of space. It has got a rugged design which I like a lot and it makes for good business. It is a very huge car and can seat 7 people which is enough for birthday groups, road trips and all sorts of crazy adventures. So I really really like it and I hope it is a feature they do not take away because then I would be sad.

In February 2018 I bought a used 2006 Cadillac CTS with 78314 miles on it. Had it 2 days and cylinder 1 started missing, took it back and they repaired the problem. No cost to me. On April 1st Easter Sunday I was driving to my familys home in Rosedale MD about 50 miles from my home. About 23 miles into the trip I looked in the rearview mirror and saw nothing but white smoke so I pulled over to the shoulder of a busy highway. Once I stopped the car, turned it off and popped the hood I saw fluid pouring out of the bottom of the car. Started the car back up to move it further in from the line of traffic but when I put it in gear it wouldnt move, turns out the fluid was Transmission fluid. Waited 3 1/2 hours for a tow and never made it to Easter Dinner. The next day I was contacted by the service station to tell me the transmission line going to the cooling radiator unit had blown and both the radiator and line needed replaced and that was gonna cost $850. So within 2 months car has been out of service twice. Not happy with Cadillac at this point as they will not stand behind any of their flaws in their cars. You would think a high quality name like Cadillac would want to keep their reputation good. I guess my next high quality vehicle will be either Lexus or BMW. Sad Cadillac doesnt have better management who cares about their reputation instead of them just getting a fat paycheck. Cadillac its time to rethink your corporate structure!!!

It took me a while to just figure out what I was really looking for in a Cadillac because their cars were all good quality models. When I narrowed it down a bit, I still had trouble deciding other features of the car which were also varying. I got a sleek, classy DeVille in a dark blue color that isnt too flashy but still retains the prestige of a cadillac. It has a tan leather interior with heated seats as well as settings that can stored for up to 2 drivers. Its passenger capacity is up to 5 people with a driver, passenger seat, and 3 people in the back, although it might be a bit of tight squeeze, but that has not been an issue. The actual specs and parts of the car were not really a great concern of mine considering I wanted to keep the car the way it is for a while.

2002 Eldorado - Bought it used with 18,000 miles on it in 2004. Runs fine and gets excellent mileage. It is the most economical Caddy I have ever owned. Of course I keep it serviced as I have with all of them. I still have a 1983 Coupe DeVille Ive had since 1986. I rebuilt the 4100 engine at 141,000 miles. It has 161,000 miles now. I have a 1978 Seville, a 1986 Fleetwood Brougham, and a 1984 factory Limo. All run fine, no issues. I recently sold a 1984 Fleetwood Brougham. Storage space is getting to be an issue. I only have a building large enough for 12 autos. Some of my drivers are other brands. I am not fond of the new bodies so I keep my old Caddies and drive them wherever I wish. When I need a mechanic I use certified individuals, no shade tree men. Wish you all could have the fortunate experience I have enjoyed with my family of old Caddies.

My parents purchased a Brand New 2015 Cadillac ATS Coupe for me. Since I got it I have loved it. I feel just as proud to have my ATS as a Rolls Royce owner would be. There have been little issues here and there but that was all covered under warranty. The one major issue was a short in the wiring that effected my automatic window but again the car was under warranty. Since then nothing but regular maintenance! And I really just must say I know a lot of people out there are having trouble with the cost of repairs but I just don’t get it. Did you think Cadillac was a cheap car to repair!!?? Yes the key fob cost 200+ and yes the cue screen costs 1,200 to repair or replace I mean really people!!! My advice would be don’t get what you can’t afford. If you can’t afford repairs you have no business owning a luxury car from any manufacturer!!!!

Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.

There are a lot of different models but I prefer the suv. It a better ride and its not expensive as some may think. It has everything I need. Also, the features are awesome. The entertainment system is the best Ive ever had. The dvd play has great picture quality. The interior is excellent / and the heated seats come in handy during the winter months. Passenger capacity is good too. I dont have but one child and she loves the fact that she has all the backseat room to herself. The driver side is very comfortable and roomy as well. There are many differents upgrades and personal options which is the package I brought. The body model is great but I dont like the newer models body style.

GM Cadillac start to disintegrate at 55,000 miles. Not worth the money. No customer service. GM makes the worst cars and GM executive customer service is even worse than their cars. I will never buy a GM and my family and their families will know my disgusting experience with your GM vehicle and horrible staff especially the CEO of GM. NEVER PURCHASE A GM. Horribly manufactured with horrible customer service, if you can ever get a one the phone. My customer service on my Caddy was just horrible and the repair warranty was the worse. Plus, all inferior plastic parts in the Cadillac are disintegrating before my very eyes. And this a low mileage car that was very expensive but built with inferior materials. All glam and hype but no quality. NO MORE GM FOR ME, FAMILY, FRIENDS, AND FRIENDS OF FRIENDS.And one more thing, there has been a knocking in my engine from the day I drove it off the lot but somehow every time I took it in to have GM their mechanics always told me thats normal for this type of vehicle to have knocking in the engine. When I took my vehicle outside of GM to be looked at by Cadillac mechanics, I have been told that this was not normal for this Cadillac to be knocking all the time. I rest my case with GM and whoever is running GM. Plus the windshield was never put in properly. It is just a badly made vehicle with the brand name Cadillac. What a shame for such a classic. Horrible experience with GM dealership, GM customer service and tried to reach the CEO Mary.

A very dependable car, very comfortable and has class. I have owned 4 Cadillac vehicles and find them to be very dependable and up to todays technology. I have owned 2 Lincoln vehicles and was not too happy with the mechanics of these cars. Cadillac manufacturers are better built vehicle and they stand behind their products.

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?

Well beloved Cadillac and GM owners, we all bought into the American dream and were betrayed. My story is exactly the same as everyone else. Radiator blows out of nowhere. I was told I was liable for the damages. Dex coolant issue. Im distressed to hear the exact same thing has happened to several others. I told the service center manager to cut his ** and he sounded like he was about to have a nervous breakdown. I am glad to see others testimony; however, Im disturbed because its like deja vu.People need to stop lying down on these issues. People (GM) need to be held accountable. The government needs to listen to the people about GM. Our economy is going to collapse if people believe they are being betrayed simply for buying into the American dream. This is not the way to instill buying confidence in the American consumer. Toyota, Acura, Honda, Mitsubishi, okay. But in the immortal words of Woody Harrelsons character in Zombieland, You dont ** with another mans Cadillac.Protest to your local dealership, throw hundreds of business cards/flyers across their lots with statements of your experience. If everyone has the same stories, it will pick up attention. Post Facebook articles or comment on fan pages (there are a few). We are not complaining about our government or other free services and I know none of us expect a handout. We are complaining about being lied to for being hardworking, taxpaying, American car owners. However, in the end, we are suckers. Buddhists, Communists, etc., have warned us about the trappings of consumerism and that we were being sold a bill of goods. As much as it kills me to say it as an American military veteran, maybe they were right.

I had a superior buying experience with Cadillac. They are best in class. They have roomy vehicles for multiple passengers to ride in absolute comfort. They offer the right amount of vehicles to chose from. Ranging from traditional and luxury vehicles for everyone and some of the most eye-catching designs on the road. They also offer one of the largest customizable selections in the market, everything from GPS to the color of your interior and exterior. They make a vehicle for everyone.

Back in 1996 I bought the most beautiful Concours Cadillac, fully loaded brand new. After warranty went off the car started giving me problems. We have taken it GM Cadillac repairs, they drove it on streets and the same thing happened to them. Car stopped running. They saw it about 3 times and never found the problem. Now GM recalled many cadillacs with the same problem. How do I write the Big GM company. They are claiming 2015 have starter problem & I believe mine is too. What should I do. I want to keep it, I love it.

I have a 2009 Cadillac SRX AWD Sport (top of the line!). The sticker was for $52,170. It is the most expensive piece of crap I have ever purchased. But I am stuck with it because the CARFAX and Repair history, basically, makes it non-tradable or sellable.This car has been in the shop about every 2 1/2 weeks over the 2 years I have owned it. 46 issues have been fixed or replaced. I called Cadillac Customer Service for help. I was assigned a District Rep, who does not call me back, and never answers his phone when I call. He has been dodging me for over a month now. I want my B2B warranty extended to cover the stuff that keeps falling off, because I only have 3k miles left on the factory B2B, and the extended GM warranty does not cover things like trim, vents, handles, doors, etc.The district rep said When you make as many cars as Cadillac, some of them are not going to be perfect and then proceeded to get me to hang up the phone. I have not gotten to speak with him since. I guess, once Cadillac has written you off, you are dust to them. The dealership has been wonderful but GM/Cadillac, not so much. Some of the things had to be argued to get it fixed.

I am disappointed that 3 out the 4 window regulators on my 2004 DeVille needed to be replaced by 2010. This is quality? This is Cadillac. Its very dangerous on the highway when your window slides into the door at 60 to 70mph in inclement weather.

I find them to be beautiful, functional cars with good looks and good usage. The interior is comfortable and the exterior is nice to look at. Also, its hold 5 people comfortably. In the past other cars I have had have struggled to fit my friends inside, but the Cadillac is awesome. It also makes me feel good to look at it and looks definitely play a role in my purchasing. They have lots of upgrades available, lots of personalization options. I was very pleased with the cup holder and stereo. Overall I was very impressed.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

I acquired a 2004 SRX with the Northstar 4.6L engine six months ago with 131,000 miles on it. The car looked immaculate and had every option known to man so I tried to block out all that I had previously heard/read about maintenance problems with Cadillacs.On the first day of ownership, I noticed the coolant reservoir was dry so I filled it up. That quickly became a ritual. I now understand why reviews I read said their SRX spent more time in the shop than out. Within six months, Ive had to replace the power steering pump, alternator, battery, headlight, radiator, thermostat, brake pads, catalytic converter, exhaust manifold and emergency brake. As if all that wasnt bad enough, it was confirmed today that Ill need a head gasket or a another engine (which in some cases is cheaper). All this within 2,000 miles of driving!Well its game over for me. Ill take whatever I can get for this dog and NEVER buy a GM vehicle again. Bailing out GM was the last thing the government shouldve done! They dont care about their customers! And to think, my last car was a Mazda 3 that I drove for 10 years with $670 in total out-of-pocket maintenance costs. NEVER AGAIN...

Cadillac is above the rest of the field when it comes to luxury... I would repeat buy a Cadillac every time so you should too. Good mpg. They have push button start and leather winter packages and all wheel drive depending on where you live so it easy to get around in crap conditions. They offer a variety of different types of vehicles that cater to your needs from 2 kids and above plus DVD for kids. Cant beat it thats for sure. Also, all kinds of different types of vehicles to choose from whether you need room big trunks or class. They have it all. Just see a dealer to fit your needs.

The XT4 is a great car. I bought my 2019 just recently and took a shake down trip to Dallas from Houston to see if there were any kinks in the car. It performed splendidly on the trip. I drove it 80 to 85 mph and it felt smooth and powerful. The only thing that happened and the reason for the low review score was that the car tried to kill me. I got some open road and floored the accelerator and to my surprise the pedal stuck to the floor. The turbo had kicked in and I was flying down the road. I shifted into neutral but the engine was revved all the way. Luckily I was able to take the side of my foot and manipulated the pedal back up to where its starting position. I said it must be a fluke so I did it again and I had the same outcome and same fix. I road on back into Houston with no other issues but I also wasnt going to floor the car again till I could look at the problem in day light. The next morning I found that the mud mats that came with the car was not installed in the two plastic holders and I initially thought the car was I had taken the car to had not popped them in properly but I discovered that Cadillac had left the carpeted floor mat in place under the mud mat. I didnt even know there was a mat under there. There is no way to get 2 mats to pop onto the two plastic holders so it was really Cadillac (the dealers) fault. This is a warning to anyone who has those hard mud mats to make sure they cant slide forward and interfere with the accelerator it could be disastrous.

Bought a 2016 CTs with 13,000 miles on it and almost 2 years of warranty left. CUE went out, transmission wouldnt shift properly (torque converter), 3 recalls, sun visor fell out of the headliner, not to mention the cabin rattled like an old junker that three dealerships tried to fix to no avail. I just dumped it with 1 month warranty left and bought a Honda. Cadillac is living off its name only, there is absolutely no longevity to these vehicles. Get out while you can.