GM Cadillac start to disintegrate at 55,000 miles. Not worth the money. No customer service. GM makes the worst cars and GM executive customer service is even worse than their cars. I will never buy a GM and my family and their families will know my disgusting experience with your GM vehicle and horrible staff especially the CEO of GM. NEVER PURCHASE A GM. Horribly manufactured with horrible customer service, if you can ever get a one the phone. My customer service on my Caddy was just horrible and the repair warranty was the worse. Plus, all inferior plastic parts in the Cadillac are disintegrating before my very eyes. And this a low mileage car that was very expensive but built with inferior materials. All glam and hype but no quality. NO MORE GM FOR ME, FAMILY, FRIENDS, AND FRIENDS OF FRIENDS.And one more thing, there has been a knocking in my engine from the day I drove it off the lot but somehow every time I took it in to have GM their mechanics always told me thats normal for this type of vehicle to have knocking in the engine. When I took my vehicle outside of GM to be looked at by Cadillac mechanics, I have been told that this was not normal for this Cadillac to be knocking all the time. I rest my case with GM and whoever is running GM. Plus the windshield was never put in properly. It is just a badly made vehicle with the brand name Cadillac. What a shame for such a classic. Horrible experience with GM dealership, GM customer service and tried to reach the CEO Mary.

Cadillac DHS 2003 - Just read a comment by an owner of a 2003 Cadillac and I wanted to respond with What are you doing with my car? I have had to replace the transmission, rack & pinion, numerous window regulators, A/C compressor etc and now the intake manifold gasket. One would think that after building cars for a hundred years, and the humiliation of putting (the once revered) Cadillac name on the Cimarron, that taking some pride in engineering components shouldnt be asking too much.

The Cadillac SUV is very nice, smooth and fun to drive. It features power locks, leather interior and airbags on driver and passenger seats. It’s safe, the brake alerts so you don’t get yourself in an accident when you can’t see other drivers on the side and when the car in front stops. The GPS system tells you where you’re going and talks to you when you make a mistake. It can fit nine people comfortably with lots of legroom. It’s great to have an extra child seat with seatbelts especially for long road trips. I have no complaints, it is unique and I love it.

What they had then and what they have now are different. A Cadillac no matter what model is a prime car at that time and very dependable. You cant go wrong with one. This was my 1st car in 1962. It had a sleek body style with sort of mud flaps called wings which clipped on the back tires. It had everything the cadillac had to offer. Radio, heat, air which was about it back then. The car had both a front and a back full bench seat that would ride 6 to 8, very comfortable and has plenty of leg room.

I bought a used 2003 Cadillac CTS that had very low miles on it. I owned it for 20 months. $735 for the oil sending unit and valve cover gaskets, $180 crank sensor 6 days after I bought it, $700 for the third brake light, $600 for a thermostat, $1200 oil cooling unit which put oil in the cooling system and $115 for a radiator flush. Down the road, that car will need a new water pump and all new water hoses within a year after the oil incident. That may run another $1000. The car also has under 70K miles. Never again will I buy a Cadillac. Even if they address the quality issues, I will not own something that has $700 brake lights. If I fixed everything on it before I got rid of it, I would have spent a total of $4530 or $226.50/month in repairs. This is not counting everything I spent running premium fuel in it. I cannot believe the poor quality from Cadillac, the second oldest American car brand.

I bought a new 2016 Cadillac CTS a bit over a year ago. The car is a damn good looking machine. However, it’s also been falling to pieces like a cheap piece of junk. The leather interior has already started delaminating from the doors, the heater won’t work, the cue system has gone haywire and a multitude of other serious problems for a new car to be having. I’m disappointed that Cadillac’s quality turned out to be so shoddy. However, dealing with Cadillac as a company has been absolutely infuriating. I have been trying to get them to do the warranty repairs for over six months and they have been absolutely impossible to deal with. They do not stand behind their product. I’ve wanted a Cadillac for a long time and I was really happy the day I bought it but now that I’ve owned one and had to deal with their poor quality control and abysmal customer service I would absolutely warn anyone considering buying a Cadillac not to. Cadillac is a sexy car with some prestige associated with its brand but in reality it’s a poorly made car with one of the worst companies I’ve ever had to deal with.

Cadillac offers a wide range of vehicles. SUVs, crossovers, sports models and high performance as well as a huge selection of family-friendly vehicles. The distinct appearance was one that was modern and stylish with high tech. features. Sleek and attractive vehicles and I especially liked the black ones. The upgrade options were unbelievable! Super stylish high-tech upgrades to the interior and exterior of the vehicles as well as paint jobs. Sirius satellite radio and power windows and locks. The passenger capacity was ample enough for the whole family. You can easily fit five or six people comfortably even on long road trips to your favorite destinations.

I have a 2008 XLR with 2 years warranty outstanding. The nav system has been replaced 3 times in 22K miles. Now it does not work because it needs a new east coast disc. The discs are on national backorder, which means that Cadillac has no idea when, if ever, new discs will be available. GM has no control over its vendors is a direct quote from a head office representative (number and name available on request). I believe that Cadillac knew in 2008 that there would be no replacements since they stopped offering 2 yearly disc updates in the sale price of the vehicle. I was offered 300 minutes of On Star or 2 years of free oil changes, but would still leave me without a nav system.Can anyone swap an east coast disc for an unused west coast disc? Good luck with that was the response to the suggestion that a class action suit might get a better response. Ive had Caddies for the last 40 years. What will I get next? A BMW, a Lexus or even a Lincoln?

In February 2018 I bought a used 2006 Cadillac CTS with 78314 miles on it. Had it 2 days and cylinder 1 started missing, took it back and they repaired the problem. No cost to me. On April 1st Easter Sunday I was driving to my familys home in Rosedale MD about 50 miles from my home. About 23 miles into the trip I looked in the rearview mirror and saw nothing but white smoke so I pulled over to the shoulder of a busy highway. Once I stopped the car, turned it off and popped the hood I saw fluid pouring out of the bottom of the car. Started the car back up to move it further in from the line of traffic but when I put it in gear it wouldnt move, turns out the fluid was Transmission fluid. Waited 3 1/2 hours for a tow and never made it to Easter Dinner. The next day I was contacted by the service station to tell me the transmission line going to the cooling radiator unit had blown and both the radiator and line needed replaced and that was gonna cost $850. So within 2 months car has been out of service twice. Not happy with Cadillac at this point as they will not stand behind any of their flaws in their cars. You would think a high quality name like Cadillac would want to keep their reputation good. I guess my next high quality vehicle will be either Lexus or BMW. Sad Cadillac doesnt have better management who cares about their reputation instead of them just getting a fat paycheck. Cadillac its time to rethink your corporate structure!!!

I purchased a 2006 Cadillac CTS November 2010. Prior to this, the vehicle was under my mothers ownership and care. She purchased the vehicle directly from the Cadillac dealership. While using the CTS I assured it received the required maintenance such as oil changes, etc. February 2015 I noticed one night the vehicle began driving a little sluggish. I decided once I got home I would call in the morning to schedule an appointment. The next day I started the car and it would not turn over. It was below zero degrees that day so I accounted the issue to the weather. A few days later when the temperatures improved, I started the vehicle again with negative results.I had the vehicle towed to the local Cadillac dealership. They conducted a diagnostic exam of the engine (taking it apart) which costs $500 just for the techs to examine it. They called advising me the timing chain jumped 5 teeth on primary gear at crankshaft and there was low pressure in cylinder #6. In other words, they told me I would require a new engine at $9000! That is the new engine price and labor costs. I said no thank you, so they put the parts back in and I had the car towed to my residence.After further investigation, I realized this issue is more common than I thought. Several Cadillacs that are a CTS and other models have experienced similar issues. When I spoke with auto technicians about the issue for a second and third opinion, they gave similar responses. One auto tech that teaches automotive at the local high school and a technical school stated there are a lot of problems with Cadillac engines, especially North Star engines. He didnt even want to get a used engine for me afraid that it would also have engine trouble eventually and waste my money. He said my year and model are commonly known to have this issue. If this is indeed a common issue, why is there not a recall or lemon law case introduced?The dealer and Cadillac Corp is refusing to fix it because they state the power train warranty is up. Of course its up around the timeframe the engines begin to fail. A guy once told me when he saw me with the car be careful because after 100,000 miles they go downhill. They dont make them and build them to last like the old schools. I chalked it up to him being bitter. His Cadillac DTS transmission had to be replaced. He sold the vehicle quickly after and now I see why. I should have listened to him and sold it then.

Bought a 2016 CTs with 13,000 miles on it and almost 2 years of warranty left. CUE went out, transmission wouldnt shift properly (torque converter), 3 recalls, sun visor fell out of the headliner, not to mention the cabin rattled like an old junker that three dealerships tried to fix to no avail. I just dumped it with 1 month warranty left and bought a Honda. Cadillac is living off its name only, there is absolutely no longevity to these vehicles. Get out while you can.

So far I have had nothing but problems with my 2009 CTS. Ive gotten to the point where I absolutely regret even seeing it for sale on the lot, I wish I had bought ANYTHING else. I bought the car last year with around 80k miles on it. The first thing that should have been a sign that their customer service was in the toilet was when my local Cadillac dealer did a $100 oil change for me. They failed to attach the rock shield to the bottom of the car and after it tore off sounding like all hell breaking loose in their lot, they blamed me for my car missing a screw.. underneath... like I daily check those screws. And if it was missing why the heck did it stay on the car until they worked on it? My car is still naked under there. Thanks Cadillac.After a month of having the car I get the check engine light. I connect to OnStar who tells me my Auxiliary Water pump is going out. $250 later thats all better. After two months my rear door locks stopped working, I called the dealer and gave up when I was quoted $400 in labor alone. Fast forward another two months and now my car consistently overheats. Additionally I got that bad water pump code AGAIN (gosh those things are made well) - $250 AGAIN and its all better.My Daytime running lights go on and off randomly, one at a time. I look so great in my car. No one even has a clue as to why this is happening. Now my Forward adaptive lighting has started to malfunction. The passenger side bulb has turned completely purple, which sounds cool but none of the other ones are. I didnt mind replacing it myself so I started looking into it. So I have to remove the entire front of the car to change the headlight. OK no problem, Im no Einstein but I can handle some screws right? That wouldnt be a problem if I could find the bulb.I contacted Customer Service and they were anything but friendly. I tried to get help finding out where to get the bulb, but the guy copied and pasted me a bunch of website addresses that I had already searched to no avail trying to find the headlight assembly. Then asked me what I was hoping to get from contacting them, what an **. I just WANT A PART NUMBER. WHY IS THAT SO HARD?At this point Ive decided I HATE my car and Cadillac in general. I thought they had really shifted gears, and I really enjoyed my older V which is why I bought this car, but boy howdy this is the biggest piece of junk Ive ever owned. So now I have a 2009 Cadillac that I cant lock the doors on or drive at night, and Im scared to take it out of town because Im afraid the mystery auxiliary water pump will strand me. Im borrowing a friends 2000 Toyota to make my trip. Is this really the new Cadillac? I feel duped, tricked and stuck with this thing. If anyone from Cadillac happens to see this, Id love to know where to get that bulb. Im visually impaired in one eye so having two headlights would be great. Let me know.

Cadillac ats 2013 - Vehicle makes loud clunking noise when in drive and at a stop. Feels as if engine is shaking. For 50,000 miles and engine noises to appear seems as if Cadillac is a rip off. The worst, the dealer doesnt help unless you pay for them to diagnose what is so loud and clear. GM needs to get their crap together. Cadillac vehicles are beautiful, but will become ugly to an owner that has to spend so much money on an issue that is obviously from the maker. How do you expect to compete with BMW?

I purchased an extended warranty from Cadillac for $3,500. The warranty has the Cadillac Warranty all over the papers that were signed. My engine blew after 3 years (80k miles) and Cadillac said the manufacturers warranty was over and the warranty THEY sold me they could not support since it was a third party warranty. Facts: This is not a Cadillac Warranty. After numerous calls Cadillac informed me it was not their warranty and they could not help (even though their logo is all over what was sold). Cadillac is given incentives to sell third party warranties and allows them to put their logos on the warranty to make it appear it is a Cadillac sponsor and supported warranty. Third party warranty held my car for over month to fix while only giving 10 days of vehicle rental allowance. Third party failed to rebuild engine and it went out again and wanted to charge me additional $3,500 to fix after it. This happened the moment I drove it off of lot from dealership that was paid to replace it. Beware of what you are signing. The dealership I purchased this from has said their hands are tied due to Cadillac not supporting them in helping the consumer. After spending $90k on a vehicle I expected more from a brand and the services they sell you.

So what is Cadillac going to do. Reputation is going down the drain. Price is not. Everyone I know is experiencing issues with this expensive technology but without answers from the company. I have had 4 SRX models in 12 years. No issue till now. Told back order on queue. This part is purchased from someone other than Cadillac. Told they have no control. HELP ConsumerAffairs. Why has there not been formal recall and pressure applied!

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

There are a lot of different models but I prefer the suv. It a better ride and its not expensive as some may think. It has everything I need. Also, the features are awesome. The entertainment system is the best Ive ever had. The dvd play has great picture quality. The interior is excellent / and the heated seats come in handy during the winter months. Passenger capacity is good too. I dont have but one child and she loves the fact that she has all the backseat room to herself. The driver side is very comfortable and roomy as well. There are many differents upgrades and personal options which is the package I brought. The body model is great but I dont like the newer models body style.

Cadillac service WAS the best. My wife and I have had 8 in the last 20 years but ever since the big car company federal bailout they have turned into another cheap run penny pinching brand. I have always liked the styles and performance but their electronics just keep falling behind. The days of Cadillac great service are also gone. Sadly Im on my last one.

I have a 2005 Cadillac CTS 3.6L engine with less than 87,000 miles on it. About 2 weeks ago, a screw had somehow backed itself out of one of the gears and caused major damage to my vehicle. The valve cover is shredded, cracked cylinder head and a piece broke off the cast iron timing chain cover. I reported it to Cadillac in hope of them standing by their product and customer loyalty and in turn they have said its not covered under the powertrain warranty. At Cadillacs request, I had the car towed to Don Massey Cadillac because they were supposed to have a reputation for good customer service. That is very wrong. They took almost 5 days to look at my car and give a diagnosis.Now the mechanic that is going to fix the car is on vacation and has three weeks of work before he could get to my car. If the dealership would have looked at the car in a timely manner the mechanic could have looked at it sooner and at least got the parts ordered. I am now going to be at least another month without my car because Cadillac wasted my time. I will NEVER buy another Cadillac or GM product. This car has never been abused or had modifications done to it. Every oil change has had synthetic oil put into it. I am very dissatisfied with the Cadillac brand of luxury. There is nothing luxury about how they treat their customers.

I purchased my 2013 Cadillac SRX Luxury 14 months ago, it was a one owner car and was purchased at dealership that originally sold it. I purchased an extended warranty for 2500. About 1 week ago my infotainment in my car froze, I am unable to use navigation or access anything in the main cue. Well I called the dealership and they told me to bring it in. I brought it in and the girl working there said it had to be replaced. She called the extended warranty and was told that the warranty did not cover the radio. I was upset to say the least. 1200 for a new cue to be put in plus labor. I told the dealership that the cue was more than a radio, it is the whole center that controls radio, satellite, GPS, navigation, weather, AC controls, etc. I told the guy at the dealership that I had down my research prior to coming in and that the infotainment cue in all models of Cadillac have had issues like mine since 2013. In all models CTS, SRX, Escalade and Crossovers. I think Cadillac should be responsible for fixing these since without that feature in my car it is not a luxury model.

New run flat tires installed on 2016 Cadillac. If they get a flat you must buy and install a new tire at a cost of $300.00 plus they cannot be repaired and this is not considered a road hazard defect under warranty description. This is not made known to the buyer as a fact until you get a flat that should cost about $30.00 to repair on all older type tires. The sad part is if you get another flat tire by a nail or anything else you would have to buy another new tire. The car does not come with a spare or tools to change your tire.

Cadillac offers good and quite a few like vans, cars, suv and lots more. I like all of them. They are all great price and great design. I like the leather they use and the colors even like the textures. But they do need a few more updates, like cd updates. I am just ready for like video cd to play on the GPS too. But it was great experience. I really like big cars to fit more people. I need to fit at least 8 people and have space for more stuff on the back of my car trunk, big boxes too.

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

I love the variety I get at Cadillac. There are so many products to choose from, and I like that Im given the opportunity to look at and purchase what I WANT. All the appearances and features of the Cadillac brand is amazing. They are so up to speed on the modern looks and technology that I am very impressed. The upgrade and various personalized options is wonderful at Cadillac companies. Im always finding great option to style my car. I have found Cadillac to be especially spacious. Fitting everything I need for all my outings plus the kids! Passenger capacity with these vehicles is amazing.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

I purchased a 2013 Cadillac ATS in November 2012 and it has been in the shop twice since I purchased the vehicle. The first time was for four (4) days and the second time for 11 days. The service department has informed me on both occasions that they found the problem and are fixing it, but this time what they thought was the problem and fixed was not the problem. They got another part in hopes of resolving the situation.

I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.

TV commercial about lease special: ATS $299.00/month for 36 months with $699.00 due at signing. Cadillac customer service and local dealers do not know anything about this commercial. I even recorded the TV ad and emailed it to dealers. This is false advertisement and should be taken out immediately.

The Cadillac SUV is the biggest on the market, and the room is outstanding for a large family or if you have to ride with a team or group. There is also no need to update this SUV because it has everything you want in a SUV. It is great on and off the road, and I would recommend it to anyone who likes big trucks .For the price, you cant beat it. It is the best for the money. And for resale, it is the best you can have.

I bought a 2007 Cadillac CTS about 3 years ago and the car only have 51,000 miles right now and is in the dealer getting a major repair because half of the motor has no compression. The car had no oil but the engine light never turned on to let me know. And once the car stopped running, that was when the engine light finally turned on. I really dont know what good is to complain if I am not going to get the repair for free but, it would be nice if all these complaints about Cadillac go public on national television. The government bailed out GM with the tax payer money and they are still screwing up. That car was my dream car and now, its my nightmare car. I will never buy a Cadillac again.

Cars come in varied price ranges, sizes and looks. Its Perfect for any type of driver or family size from single to large multiple child families. Luxury options include deluxe seats with power controls, heating, cooling, lumbar and more. Dash controls include additional components on the steering wheel so you dont have to remove your hands from it while driving. Upgraded stereo systems include Bose surround sound, CD changers, mp3, Bluetooth, video, GPS and more. Additional controls in the rear of the vehicle for passengers makes it easy for multiple passengers to watch/listen to different levels or videos. Depending on the vehicle chosen, seating arrangements range from 2 passengers in the coupe to 9 passengers in the extended escalade. Removable 3rd row seating also accommodates pets or storage.

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its 150,000 miles and mostly highway miles. Further, its always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the drivers side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now. I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that Im willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.

I have owned 5 Cadillacs in the past and have been driving them from 1996 on. The last GM vehicles a 2015 GMC Canyon (shifting issues, Recalls), 2017 GMC Sierra Denali HD Duramax (headliner rattle, faulty fuel cap, recalls,) and our 2014 Cadillac ATS (recalls, broken rims, rear differential vibration and leak, and now a shattered CUE Screen at 36971 miles. I am glad someone FORCES GM to fix the known safety issues through recalls, but the only recourse on the non safety GM KNOWN PROBLEMS is simply not to buy GM products. And as far as Cadillac goes, that recourse seems to be working as seen in the decline in Cadillac sales over the years. I just cannot understand who at GM is setting policy of not fixing known defects while at the same time advertise family and loyalty.

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

I have owned my 2006 DTS for 3 years. I bought it used with 51,000 miles. It now has 142,000. The car is very comfortable to drive and ride in. I love all of the luxury features such as automatic high beams, memory seats, remote start, and XM radio. I had a roomy trunk and quiet interior. It gets between 21 and 23 mpg pretty consistently on regular unleaded.What I dont like about it is how often it needs repairs. Around 70,000 miles, I had to have the entire front suspension system essentially rebuilt, as tie rods, ball joints, and struts were worn out. I developed several oil leaks, and I have stopped trying to get those fixed. Changing front turn signal bulbs and headlights requires the front bumper be removed. Parts seem expensive. I plan to keep it for another couple of years. I doubt that I will be replacing it with another Cadillac.

On our way back from Austin, 11:45 pm, 10 miles from Dallas down town, the left rear tire of my 2017 Escalade literally ripped. I had my family including my 7 months old in the car. I called OnStar who connected me to roadside assistance. I placed the service request for tire change. Usually I probably could have managed tire change myself but my left wrist was splinted sec to strain. Even though changing a tire of Escalade is no joke. Anyways I was told help will be there in 1 hr 15 mins. We patiently waited. After 1:30 hr I called the company that was contracted to be out here. And was placed on hold for 25 mins. I called them back and the same woman answered but claimed she is not the same woman and she just came on shift. Placed me on hold again. While I am on hold I am trying to call my provider the great Cadillac road side assistance from my wifes phone. And they have deceived to not answer the phone at all. Finally this woman come back on line and tell me because of my location thy are having trouble finding someone to come to me. This is after 2 hr and 15 mins. With infant in car. I hung up on her face as now she wanted to fill in the blanks on the form that were left unrolled. Like by the way do you know what the size of your tire? Are you fricking kidding me? We tried calling OnStar again and they said we can stay online with you if you feel unsafe but not sure where service provider is. 4:30 am. I decided to attempt to change the tire myself. With splinted wrist and help with my wife I could make to change it in 2 hrs. We got home around 6 am.This was the worst customer experience I have had, ever. Best part at 4:45-5:00. When I am done changing I am getting calls from roadside assistance to check on me and possibly send me another towing company to help with tire change. Seriously? You are checking on me 6 hrs after I placed request. Terrible service. Extremely disappointed. I have BMW and Range Rover. And their roadside is unbelievably amazing. This is so disappointing for buying 100k car.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

Very nice designed car but the radio is a joke. Will not respond to anything and the kicker of all of this is there is no available aftermarket radio out so general motors makes another 1200 of you just to have a radio. Guess next car gonna be a Ford. So disappointed...

I purchased a 2012 Cadillac SRX with navigation package in February 2012. Upon first use, the navigation system placed me about 1/3 mile away from destination. I contacted the Cadillac dealer and they verified the problem. The dealer ordered a new navigation disk but the same errors occurred. The dealer tested the navigation system on other SRXs on the lot and all had the same problem. The dealer contacted the Cadillac representative who said that nothing would be done until the 2014 model year. I noted that the navigation system instructs the driver to make wrong turns which could result in a fatality if the driver was to enter the wrong way on a one-way street. Cadillac would not correct the problem! The Cadillac rep said that Cadillac plans no correction. If I learn of a fatality, I can document everything stated above.

Cadillac has a slight variety, more than in the past. Needs more smaller vehicles that resemble the old style. Some models are too big and use more gas than I prefer. I no longer feel that this brand has one signature look but several looks. Its very different from the original look of the long body frame. Certain models can fit significantly more passengers than others and really depends what your needs are to determine what is a good fit. They dont skimp on the upgrades and has many nice features and accents...navigation, backup camera, etc. Doesnt feel quite as luxury as it did in the past though.

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.

I purchased my SRX 1.5 years ago with 49,000 miles on it. I also purchased a 10 year/ 100,000 mile extended warranty. This car I knew I would have a long time as it had low miles, good car fax, and the extended warranty. The transfer case rear out put shaft seal went out. I was told that I was placed on a national back order list and they did not know when I would get the part, that was 5 months ago. I then called corporate in September to see what they could do.I received a call back from corporate yesterday stating that they no longer make the part and that I am out of luck. I asked if they would cut me a break on trading mine in for a newer one and they stated no and that there was nothing they could do for. I need help!! I have a car payment that I pay every month for this car and cannot even get it fixed. I work every day and have 5 children that I support. What the heck am I suppose to do?! Ive called dismantlers, authorized dealers, regular dealers, searched the net (all placed orders canceled) all over a $15 seal.

Great car. I have the 6-speed manual transmission and 2.0 turbo engine. Great combo and a lot of fun. Super handling and great gas mileage. Easy shifting. Its fun to drive and not something most people even know about.

I bought an SRX 2013 because I saw them out on the street and I liked them.. Worst mistake.. It has been a nightmare after another.. The cooling fan runs by itself.. Took it to a GMC mechanic 3 times changing different parts every time, works fine for few days and start acting up again..to the point that I had also to get a new battery because the other one got worn out.. Headlights are a nightmare.. Also changed them. Still not good.. Cadillac sent a letter about a class action on this matter, they had reject to pay me back because lack of proof even tho I sent the estimate and receipt.. I can keep going but it would be pages.. Just dont buy a cadillac.. Youll get yourself into a nightmare.

Im lucky to have this car. Its a regular sedan - two in the front and two in the back. It looks great and the design is top notch. Its attractive and sleek. I get compliments from other people, too. I cant complain. There are other cars with more seats and they have all kinds of sedans and crossovers to choose from. And there are different versions of these cars. If you have the money you can upgrade to make the car flashier but its expensive. You can go from the Cadillac CTS to the coupe.

Over 2 weeks ago, the brakes on my 2007 Cadillac DTS suddenly felt soft as I was going down a hill. This was immediately followed by the following warning signs lighting up on the dash: Check Brake System, Check Brake Assist, Check Traction Control. I managed to get the car down the hill without going over the edge and took it to the GM dealer in town for repair. They advised me that 3 of the brakes needed to be replaced but that there was one part they did not have in stock. After a week of them being unable to locate a dealer in Kentucky that had this part, they were allowed to access GMs system where GM locates and arranges for shipment of the needed part. More than 2 weeks have now passed and no part has been forthcoming, nor do I have any idea when (if???) the part will arrive. So meantime, I and the dealership are a captive audience to this. I would trade the damn thing in but not for another GM product; except, of course, I cant move it as it has no brakes. It is just stuck there in the dealers service department while GM has failed to find and provide the needed part. What happened to the law that says auto manufacturers must make and retain parts for every vehicle they make within a ten-year period? I am not sure how to proceed from here as to if it would do any good to complain to the federal government with regards to lack of available parts or whether to go see a lawyer.

I acquired a 2004 SRX with the Northstar 4.6L engine six months ago with 131,000 miles on it. The car looked immaculate and had every option known to man so I tried to block out all that I had previously heard/read about maintenance problems with Cadillacs.On the first day of ownership, I noticed the coolant reservoir was dry so I filled it up. That quickly became a ritual. I now understand why reviews I read said their SRX spent more time in the shop than out. Within six months, Ive had to replace the power steering pump, alternator, battery, headlight, radiator, thermostat, brake pads, catalytic converter, exhaust manifold and emergency brake. As if all that wasnt bad enough, it was confirmed today that Ill need a head gasket or a another engine (which in some cases is cheaper). All this within 2,000 miles of driving!Well its game over for me. Ill take whatever I can get for this dog and NEVER buy a GM vehicle again. Bailing out GM was the last thing the government shouldve done! They dont care about their customers! And to think, my last car was a Mazda 3 that I drove for 10 years with $670 in total out-of-pocket maintenance costs. NEVER AGAIN...

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

2014 Cadillac XTS4. Owning this car has been a nightmare. I have had constant problems with the CUE system and the suspension. It’s ridiculous that GM and their dealerships know that there is a problem with these vehicles but want us as owners to foot the bill for their craftsmanship.

Bought my 2013 SRX off the showroom floor. Love it, my wife drives it to work and it is garage keep. After 30,000 had to have a new battery. When the warranty ran out in July 2017, the next month the CUE system locked up and the dealer wanted 1400.00 to replace it. Then I argue and beg that I am only two months out of warranty, then they replace it for 325.00. So I did some research and found the company that makes the CUE system (Infotainment) and contacted customer service who gave me a additional warranty on the system til 2022 or 123,000 miles. Now my heated seats do not work, I am a retired GM employee of 36 years and getting disgusted with this car. I drive a 2000 Cadillac STS 97,000 miles six CD changer still works along with the radio and the heated seats are hot. All four.Updated on 01/09/2018: As stated in my previous review, I purchased this 2013 SRX off the showroom floor. And now after 50,322 miles, garage kept it is falling apart. At 30,000 new battery, 48,000 replace CUE system and now the heated seats do not work.at 50,322 miles. The Cadillac dealer wants 900.00 dollars to fix. The passenger side worked the night before I took it to the dealer (Delaware Cadillac) and now neither works. Initially the service advisor told me 1600.00, but after discussing the problem with GM, they decided to pay 50%. If they are having a problem with the heated seats it should be fully covered. I am not happy as being a GM employee of 36 years. Maybe time for a change.

2004 Cadillac SRX - I purchased a 2004 Cadillac SRX a few years ago 85,000 miles. Ive never heard of the car and was excited to own such a great looking car. Everywhere I went people gave me compliments (I had to swag it out a bit :) ). I loved the way this car looked - it definitely stands out from the rest. However, this car was a love hate relationship - starting from the 1st week. The car spent more time in repair shop than I actually drove it. Im a bit smarter now. Purchasing a car close to 100k is a bad idea. You just might as well buy a newer car. The repairs went into the thousands easily. Everything was breaking down and needed to be replaced. I was afraid to even drive the car after while, because the car can just shut down if there is a problem (youre unaware of)/I wouldve like some type of warning sign. Long story short - I ended up parking the car for a while until I was able to buy a new car (foreign). I still love they way they look but I would never buy one again. These cars are all over Craigslist now for pretty cheap which should tell you a lot.

During the last 18 months, I have had to replace all four (4) of the window regulators on my 2004 DeVille. The one on the driver’s rear was replaced on 6/17/10; that on the passenger front on 9/30/2010; the driver front window regulator was replaced on 12/31/10; and the passenger rear’s regulator was also replaced on 1/22/12. This would almost be funny if it wasnt so sad. This is fundamentally a quality issue with a supplier or a product specification issue with Cadillac. Either way, to have something like this happen to a Cadillac and 3 of the 4 within 6 months, makes me question Cadillacs commitment to overall product quality. To make matters worse, when I called Cadillac and opened a case requesting some recompense, they simply offered the canned response: “off warranty, too old and too many miles for us to be concerned with.” Well, they may have gotten the benefit of the parts sales thru the dealer (this was almost $600/regulator), but I will not buy another Cadillac. Too bad, this was my 3rd.

My parents purchased a Brand New 2015 Cadillac ATS Coupe for me. Since I got it I have loved it. I feel just as proud to have my ATS as a Rolls Royce owner would be. There have been little issues here and there but that was all covered under warranty. The one major issue was a short in the wiring that effected my automatic window but again the car was under warranty. Since then nothing but regular maintenance! And I really just must say I know a lot of people out there are having trouble with the cost of repairs but I just don’t get it. Did you think Cadillac was a cheap car to repair!!?? Yes the key fob cost 200+ and yes the cue screen costs 1,200 to repair or replace I mean really people!!! My advice would be don’t get what you can’t afford. If you can’t afford repairs you have no business owning a luxury car from any manufacturer!!!!

I have a 2011 Cadillac SRX. My check engine light started coming on back in Jan of 2016 and going out on and off for three months. I had auto zone check codes. They was po171 & po174. I looked them up on the computer technical description system too lean (bank2) po171 & po174. Very similar auto zone description, said too much oxygen in exhaust so I change two O2 upstream sensor light, still on then po174 mean mass air sensor light still coming on & off. I had the dealer here in Merrillville in. They had my car all day and told me I needed to replace all 6 injector $2500. I told them to close my hood and I was picking my car up. I do all my work myself so everyone having check engine light I started to check myself. The problem was replace. The evaporative emissions purge control valve price $ 41.47 when I installed the light went out. That valve will make your car run bad, make your trans shift funny on my car. The purge valve is right behind the throttle body. I hope this will help someone having check engine. If someone need help email me. PS I purchase my SRX new in Aug 2011. I only got 65000 miles and I service my car regular and the dealer said I needed new injector. I knew that was a lie. The dealer are out to rip you off.

We own a Cadillac CTS and had it in the shop to have a Throttle Body (part no. 9128412), Connector (part no. 15306420) and Seal (part no. 90412566) replaced. We paid $1,425.82 on 31MAR2011 to GREEN BUICK GMC (who we stopped going to because of other misdealings, i.e., they attempted to cheat us on the cost of replacing the trunk struts (They wanted $400 when the parts INSTALLED only cost us $77 at a competitor). NOW this Cadillac CTS is LuJacks of Davenport Iowa and their $130/hr diagnosis machine indicates that the THROTTLE BODY etc needs to be replaced, AGAIN!???I called GM and they refused to let me speak with Mary Barra, CEO or her executive offices. I spoke with a number of do nothings and unfortunates there. They assigned THREE (3) different case/file numbers (** then **, then again today: **). They keep putting this off. I want them to pick up the bill, pay for the repairs, etc. I should NOT have to be put through the inconvenience of being without my car for another two weeks for the exact SAME problem I already paid for three years ago. This is INFERIOR QUALITY products, aka PLANNED OBSOLESCENCE aka Quality Control aka Marketing aka Criminal Conduct aka Business As Usual at GM. This is WRONG to do people this way. They need to be held accountable. Call 855-880-1500 and let them know.

2006 CTS - This is the very first Cadillac I have ever own. Nothing problems with this car. The transmission coolant lines blew out of the radiator causing transmission fluid to shoot over the road and white smoke came back. This car is a disaster and everything falls apart - the rear differential bushing excellent quick.

A very dependable car, very comfortable and has class. I have owned 4 Cadillac vehicles and find them to be very dependable and up to todays technology. I have owned 2 Lincoln vehicles and was not too happy with the mechanics of these cars. Cadillac manufacturers are better built vehicle and they stand behind their products.

I was a proud owner of a Cadillac SRX until I had to pay to repair a manufacturer flaw in the transmission. I know that Cadillac is aware of the problem because they made a part to fix it, but thought so little of their customers. They left us the bill to fix it. I will not purchase another car from a company that will leave their mistakes for customers to pay for. I feel I am owed a refund for the repair. Its Cadillacs responsibility to sell a car without defects.

I have a 2013 Cadillac ATS and my CUE has been replaced probably 10 times. There were a couple of times it was replaced over again in the same month. Of course my car is not under warranty anymore but shortly after the last replacement my warranty expired and only choice I had was to pay out of pocket. The cost is no less than $1200. Cadillac needs to have a lawsuit placed against them including all of their used to be loyal customers that are experiencing the CUE issue. I will never buy another Cadillac... GM has no integrity. I can’t even listen to music in my car now because I had my battery replaced which of course resets all of your settings so my radio just makes the static noise because I can’t touch the screen to put in on an actual station. I HATE CADILLAC.

On October 22, 2018, the CUE system on my 2016 Cadillac SRX, serial #3GYFNCE35GS548248 malfunctioned. The car had approximately 30,000 miles on it when I took it in to Myrtle Beach Chevrolet-Cadillac, in Myrtle Beach, SC, for repair. After they began the repair, they observed that I had drilled a hole in the rear of the storage compartment which is below the CUE screen & informed me that warranty would not cover the repair because I had altered the unit. They were very nice, and I am aware they have rules to go by, but this hole touched no wire or circuit board. The malfunction was not due to the hole I drilled in no way, but it was a defect in the CUE unit. There are forums all over the internet discussing the problems that Cadillac is having with the CUE system. On October 22, 2018, I contacted Cadillac Customer Service and talked to Shenevia, who set up case **. She told me she would be back in touch with me in seven days with a decision. She called back approximately ever seven days, telling me a decision had not been made, and on November 15, 2018, she called and told me that Cadillac had denied the claim. I do not agree with their decision & I do not think it was a fair & honest, because the hole I drilled had nothing to do with the malfunction of the CUE system. It is common knowledge that the CUE system has been a problem since day one! If I had drilled into a wire or circuit board, I would not be writing this letter. I could understand if Cadillac had paid for the repair, but billed me Core Charge, but I feel it is not an HONEST decision for the claim to be denied. Cadillac is using a small technicality to avoid paying for their mistakes!I have been a GM person all my life and always respected their reputation, but this case makes me wonder. I owned a Chevrolet Dealership in North Myrtle Beach, SC from 1981 until 1991 & presently own a 2017 Corvette, 2014 Cadillac CTS, and a 2016 Cadillac SRX, and I am aware that my business is like a Pea in the ocean! Sometimes COMMON SENSE should be an exception to rule! I would really appreciate you reviewing my case again.

Beware of obstacle to knees, causing personal injury upon entering and exiting the driver seat of an XTS. I have injured my knees twice and it is a bad painful abrasion. There is a protrusion above the speaker on the door liner where it integrates with the dashboard once door is closed. The injury is complicated by the dynamic force in which you enter and exit a car. Cadillac should clear the space allowing for swiveling leg rotation. Cadillac needs to protect its drivers and correct this design flaw. Yours truly, sore knees

I bought a 2009 CTS top of the line model in March of this year 500 miles after I left the dealership the check engine light came on. I put it in Levis Cadillac in Slidell, LA, for two weeks they had it and said that it was a problem with the coolant area of the car and that they had fixed it. Well in two weeks the light came on again, GUESS WHAT, the same problem. OK back to the shop I go, this time it was the end of April and they had the car for (three) weeks. I picked the car up in or on May 20th drove out the service dept. I went 25 miles, THE LIGHT CAME AGAIN !!! So I finished my business in New Orleans, LA and took it back to the Levis Cadillac. They said they would call Cadillac Technical for help. They told them to replace the same parts as before and it should be fixed. It has taken them and Cadillac until yesterday which was JUNE 25TH to so called fix the car. I picked it up at 10:30 - got on the Highway to go to the VA Hospital in New Orleans. NOW THIS IS THE PART I JUST CANT BELIEVE, THE LIGHT CAME ON AGAIN on my way to my doctors appointment. When I got done at the V A I drove straight back to the dealership service department and they said they would be happy to look at but its the same problem, OH MY GOD. Could someone help me out. I bought this Cadillac CTS and have only put 750 miles on it since. The car only has 46,058 miles on it! I feel like a total jerk. Ive owned 5 Cadillacs and I also own a 06 STS4, and I have had all kinds of problems with it. Well I think its time for me to reevaluate my GM LOYALTY. This sucks.......

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

I bought a used Cadillac SRX 2015 last month & had NO IDEA that Id Never be able to drive my very first Cadillac at Night! The lights go from very dim to non existant in a matter of seconds from the get go! I truly cannot believe a company this size & reputation would knowingly dismiss all of the complaints regarding driving safety & no headlights to see the road!!! This is unbelievable & unacceptable! Shame on you GM!

So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

I am disappointed that 3 out the 4 window regulators on my 2004 DeVille needed to be replaced by 2010. This is quality? This is Cadillac. Its very dangerous on the highway when your window slides into the door at 60 to 70mph in inclement weather.

I have a 2015 XTS and the crackling in the left and right corners of the Cue screen is the least of the problem, now my radio is selecting its own stations, is flipping from media to radio on its own, as well as all of the station data is racing across the screen to the left continuously. Today, the local Dale Earnhardt GM Dealer said that it was becoming a common problem, the unit was on back-order until the end of September (it is now the middle of August) and will cost $1,475.12 to replace. This is my third and last Cadillac nor will I recommend that any of my friends buy Cadillac. The manufacturer should not place sub-par components in a $60K vehicle.

This is great, and reliable choice of vehicle. It may be expensive to buy new, but just buy it used at a good price, and you will be more than happy. Its fancy, and makes you feel good. Its silver, with nice trim, and good rims. Its also a smooth ride. The name brand says it all, its definitely a caddy. There is many different choices you can pick from when it comes to upgrades and whatnot, but mine was bought used, so it came with whatever. You can also fit a good amount of people in the car, and still is comfortable because its such a nice car. It just depends on how large the other passengers are. Its worth every penny.

Exhaust noise: I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears, it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer, and they hear it also. They took another 2012 CTS, and it does the same thing. I got a case number from GM. They told me there was nothing they could do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, and GM knows about it and will not do anything. What do I need to do to get some results? I did not buy a new $45,000.00 car to have something that sounds like it is falling apart. I am not bad-mouthing the dealer, they have done everything they can at this time. Have you heard of this? According to GM, all CTSs might do this? Im trying to find anyone who can tell GM how to fix this. Thank you.

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.

Two criminals broke into my garage and stole my locked Cadillac CTS with ease. My wallet, purse, license, more than ten credit cards, and many other items of value were in the car, and still, havent been recovered. I called the police and was told that the car would stop in about a half mile. That was not the case. They stopped to get snacks and completely trashed the car, before going on a joyride in circles across town. The police ended up finding the car, one of the criminals was found, the other took off with my purse, which contained once again, my wallet (which contained more than two hundred dollars.), around ten credit cards, both my drivers and military license, and many others valuables. They also found meth in the car. Wonderful. When we spoke to the police about the incident, they had no words. They told us to go straight to the manufacturers about this, as they were clueless how this occurred.How my Cadillac CTS was able to drive OVER fifty miles without keys! When we spoke with the man who broke into the car, he didnt even know how it worked. Meaning that the car drove without any help. He was charged with theft, breaking and entering, and possession of narcotics. he dropped his partner off somewhere before he was caught, we told him we would drop some of the charges if he gave her, and the money up, but he wouldnt budge. His partner is STILL missing with all of my belongings. I would NEVER recommend this to friends or family, or anyone really. After doing research, I have found that this is not the first time that a Cadillac CTS has driven without keys, allowing criminals to get away with thousands of dollars, and other important items. Another customer lost, Cadillac. I will be going to the media and sharing this, to ensure nothing similar to this happens again.

The CUE system has died, the steering wheel had to be replaced because the heater wouldnt turn off, the wiper sensors never turned off so the wipers would go off all the time so they had to be replaced. The wiper motor needed to be replaced cause it died in a storm and when they replaced it they broke my windshield. Only have 60K on it now and I cant get the air-conditioning to go to the vents as the CUE system screen is dead.

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

I have severe scratch/scuff marks on my black SRX 2012 from the door moldings rubbing against the paint on inner door frames. This happened within three months of owning the vehicle. The dealer in consultation with GM engineers tried to soften the moldings using Kry-tox lubricant and polished the existing scratches out. Within 3 weeks the problem is back.I am now in discussions with main GM office for a more long term solution. They are suggesting 3m tape but this product peels and yellows over time and I feel this is just a band aid solution. The company that does this in my town stated this to me as well. They have not agreed to putting new weather stripping on, which may not be the solution either. But they have commented that this design flaw will be addresses with future models. Great, but this does not help me...! I dont know what the answer is, but they do not appear to be that worried that I am disappointed in paying big bucks for something that is not the quality that they lead customers to believe they are paying for.If anyone has this vehicle, please check this as it is not that apparent on lighter color vehicles. I also had rust already on the cross bar under the grill, and this had to be repainted as it comes from the factory with just a coat of primer! The dealer said not many people would notice this issue but check it out. Please comment if you have had any of these concerns. Will never buy another based on this experience. You are paying for the name but not the quality, and this is not fun!

I love the car. It is very reliable, a great brand, and very affordable. I am happy with the choice I made. My friends always tell me how nice my car looks. You dont have to change much of the features because they are already stylish. I didnt do much upgrading on my car because I didnt have to but you can do a lot of upgrading if you wanted to. You can afford most of the upgrades and most car places do have all the parts. Though the back is a little crammed, the passengers always compliment how comfortable the seats are and how nice all the features are in the cars. I would recommend it to my friends and family.

We purchased a 2014 Cadillac SRX and have been very delighted with its ride, performance and overall comfort. One year after we purchased it our rear power liftgate stopped working. I looked online for an answer to this issue and was very disappointed to see that the issue is an ongoing problem with MY 2010-2015 SRXs. I also discovered this issue is far more serious. Apparently there are drain tubes along the top on both sides inside the car. These tubes clog and cause water to instead run off back into the car soaking the front carpets, rear carpets and more importantly the control module for the rear power hatch which is located in the spare tire compartment. It was easy enough to open the rear hatch manually and also get to the module I understand, I can replace this, however the most disappointing issue overall is that Cadillac is aware of this issue from numerous complaints previously but refuses to step up and both recall and repair this issue. No wonder Cadillac has an overall satisfaction rating of 2 Stars. I would be very interested in joining a class action lawsuit with other SRX owners to force GM to fix this and cover all costs. It could be like the strut issue they are being sued for and someone may have to die before they decide to spend the money to do so! A month ago the tailgate started coming down on my girlfriend who was reaching in the back for something. Had she not noticed and got out of the path of the door this could have turned out a much worse story. I now realize this was the beginning of the circuit board deterioration as it quit just a month or so later. This issue obviously also hurts any resale value we had which was also an important part of our decision in purchasing the SRX. Anyone reading this that may have any info on a possible lawsuit please feel free to advise us so we may jump in. I am beginning to understand why American products are losing to our foreign competition. GM, the right thing to do is to step up for the Americans that you are supposed to represent and that put you on the map to start with, so admit this default, recall and repair this issue for us all at your expense and let us get on with our lives. Otherwise, I will never purchase another GM product again!

Poorest customer service I have ever received. Totally not helpful and not there to meet customers needs or satisfaction. After waiting for my Escalade for 4 months with a issue with the transmission, on the third time around picking my vehicle up the engine blew at 60000 miles 10 miles from the dealership and transmission still not fixed. Four months later vehicle was returned, after a new engine and still has transmission issues, touch screen is bad, cruise control not working and drivers assist warning on. I had to fight for a loaner for warranty work! Which was given a equinox, nowhere in comparison for 3.5 months. Was told by Cadillac was basically my problem to deal w the dealership and I could go rent a vehicle to meet my familys need of a 7 passenger vehicle but would only reimburse 42 dollars a day for a week only.I also was told by one of their customer car advisors that it was basically my problem and if they were to have the same issues she would be in the same shape. Total lie. Payment reimbursement was discussed then denied after I had to do all the grunt work to get the warranty work order and submit for which they had multiple contacts with the dealership and were well aware what was going on. Worst experience ever and will not own another Cadillac in my lifetime. Would highly not recommend buying a Cadillac. They are junk and way overpriced. Encountered multiple people with the same transmission issues along with GM has a class action lawsuit against them for the transmission problem my vehicle has/had. I got rid of it ASAP!

I bought a 2007 Cadillac CTS in January 2013. It was a one owner garage kept gem. I thought. It wasnt a few months later that we had it in the shop for a catalytic converter replacement. With only 55,000 miles on it! Then we discovered that the trunk was full of water below the spare tire! What the heck? This is a Cadillac! Not an economy car! My family has had Cadillacs for generations and never had any problems. I thought it may just be my luck but when I went online I found out that I wasnt alone. Cadillac is losing a lot of customers and Im one. Today we took it to the shop to have a flickering headlight checked and we were told it would cost over $500 to have it fixed! This isnt the Cadillac I grew up around and I PROMISE its getting traded off soon and Ill NEVER EVER BUY ANOTHER GM PRODUCT AGAIN. DISGUSTING!

For years now my 2002 Cadillac STS have had vibration at highway speed specifically from 64 to 72 miles an hour. I gave up fixing this problem after many trials and errors and finding out that its a common defect with many Cadillacs. They do not want to admit this is a defect, shame on them. Its because of this that Im really having backaches.

We have a 2014 Cadillac SRX... One of the key fobs went bad. Called our Cadillac dealership (Sunset Cadillac) and was told the cost was $200+.. Took the car in and they said it would have to be programmed, still no mention of extra charge for programming. Got the bill and the total was $447.74. Was not told the programming was extra!! $155.00 for programming. $35.00 for miscellaneous charge. We could have bought a fob off eBay for $32.00 and had it programmed for the $155.00 and been a whole lot cheaper! But since we thought Cadillac’s pricing included programming we didn’t go this route. I called the dealership the same day and vented my frustration, to no avail. On top of that they kept our old fob, which we were going to keep for the key. Not happy customers. We are in the market for a new vehicle, it will not be a Cadillac...

Cadillac had a lot of selections of cars to choose from. I was really impressed with the amount of inventory they could fit in a showroom. They have good sales people, too. They will let you upgrade the heck out of the car just as long as you have the money for them. You can do it all if you want to spend. I knew the car was upgraded but the features were great and I could not believe it had so many different bells and whistles. You can also fit a lot of things and people in this car. It is quite roomy.

I purchased a 2012 Cadillac SRX with Navigation. It is a piece of trash. It doesnt place me within 1000 feet of my desired target and gives wrong messages as far as turning directions. I discussed the problem with the Cadillac District Rep and he said its as good as it gets. The Nav system is a $2400+ add-on. My advice? Dont buy a Cadillac. Their customer service stinks. I am among millions whose tax money went to a GM bailout. The company should have heavy-hitter legal action against them.

I purchased a Cadillac SRX and was very excited at the time. Little did I know I was fixing to have regrets. Cadillac used to have a great reputation but not anymore. I have a car that only has 49000 miles. Bought it brand new and its been in service dept 3 times each time for a week for their poor craftsmanship. They could care less how long you go without a vehicle. Will not provide a loaner. I know friends with a Lexus, BMW get loaners and treated like they care. The problem is Cadillacs faulty design in the sunroof water cant drain properly so it runs into the car shorting out electrical. This happened not once but twice. Now I cant see at night unless my lights are on bright because of anther faulty design. Headlight covers retain moisture and become faded and cloudy. A class action lawsuit is ongoing but they are telling me I have to pay $1000 out of my pocket. I dont Think so. When I wreck because of this a lawsuit will be placed on Cadillac. They cant pick and choose who they will take care of. As Im typing this my car sits in the service dept while they dont care. Johnson motor co wont even call back. I may as well bought a cheap piece of **. It wouldnt have been any worse but better. I wouldnt have paid as much to be SCREWED!

Cadillac ELR Electric is absolutely the best car I have ever had and even now, I own 12 other cars. Being that is electric, makes all the difference since I put gas once a month since it runs a generator engine that charges the batteries. I am saving SO much money and have not had one simple issue in the last 4 years. I love my Cadillac.

2003 Cadillac DeVille - Where would I begin. 1,600$ on windows. New transmission, water pump, main computer, rack and pinion replacement, buttons for controls (paint wearing off). GM, you should be ashamed of yourselves.

My experience with this car is becoming a nightmare. How could a high priced car have so many problems. I did my oil changes as required and car maintenance and now the engine is gone up. How could this happen, I need help with repairs from General Motors are a total refund for repairs. How do I get in contact with GM for help and answers? Car was bought used in 2015, it only had one owner and I had the Carfax report and service details.

I purchased a brand new Caddilac ATS in Sept 2014. In only 13months now, its been back to the dealer 7 times for vehicle problems. 3 times were recalls of which there was a recall on the recall!! Since Sept 2015 there has been a HORRIBLE EXTREME ODOR coming from the heating/air system. Called GM several times, after 5 calls Im still waiting for a callback to resolve this problem of a HORRIBLE smell thats making me sick!!! At this point, Im going to hire an attorney!!! GM NEEDS TO BUY THIS CAR BACK!!!

We have a 14 ats. We bought new.. The cue cracked 2-3 later, it was under warranty so they fixed it.... Now it’s cracking again... They told us it’s a flaw that they screwed up, they should keep fixing it... And fix it right... We paid a lot of money for this car.

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

Bought my SRX last year. I have spent over $600 have both bulbs replaced twice and now the passenger side is out again. Received a letter over the weekend about the moisture in the light itself. Took it to the dealership and was told that I needed both changed and new bulbs that would be covered by GM. Then I was told that I had to pay $1,500 to the dealership and file a claim with GM for reimbursement. WHAT A JOKE! If their certified tech at their branded dealership says they need replaced, why am I paying anything? Furthermore, EVEN IF I am to pay for something and wait for reimbursement, why is the LABOR and PARTS? The parts are coming form GM WHO IS REIMBURSING ME! Ugh.

Consumer alert: If you buy a new Cadillac there will be some GM locations that will not work on Warranty items. I was told today by Cadillac, the hopes of going full electric by 2025 and because of this, some GM dealerships are not required to work on Cadillacs if it is covered by warranty. I was not told this before buying and actually was told that any GM dealership would accept the Cadillac. The nearest Cadillac dealership is over 40 miles one way.

Our government should have gone after GM for allowing them to produce an engine that has leaked thousands of gallons of oil on our nations highways. This engine is an inferior design & GM should have been held responsible. This is a common problem with all GM Northstar oil leaking Engines and there was never a recall. GM never attempted to correct the oil leak problem. When it was new the sticker price on my 1996 Cadillac was approx $45,000. My 1997 Ford Explorer went for approx $23,000 & it doesnt leak a drop of oil. Shame on you General Motors!!!

I have a 2009 Cadillac CTS. Problems with overly excessive oil consumption and timing chain tensioners making clacking noise on start up. No help from dealership or Cadillac for helping with repairs! I brought car in at 48k 2 months past 5 yr. warranty.

My 2007 Cadillac DTS has started leaking oil and the dealer informed me the cost to replace the lower block seals is $3400! Wow! I am shocked this isnt covered under the 100k Engine and Drive Train Warranty. Maybe thats why the extended warranty mileage has recently been reduced significantly. I see lots of posts about this leak on other sites.

The Escalade is a great SUV, with power and luxury. It has great handling, excellent 4WD and came with a standard antitheft system. The STS gets good gas mileage for a luxury sedan. It has intelligent beam headlights and has some great features. It also has a phenomenal audio system and I upgraded to deluxe CD player system. I bought the last model year in 2011 and loved the 3.6 L V-6 engine. It has heated seats, heated steering wheel, easy to use cruise control, heated mirrors, rear seats which fold down, and the center armrest has a pass thru. It makes it easy to put fishing poles and/or skis in the trunk. The interior is roomy. It can easily accommodate five adult passengers or six if some are children. Theres enough legroom in the back so that no ones knees are hitting the back of the front seat, even when the driver has the seat back.

I own a 2009 Cadillac CTS-V. In 2014, I received a bulletin from GM that a bearing in the supercharger could go bad and ultimately seize the engine. The letter went on to say they extended coverage for this problem for 10 years or 120K miles. The letter instructed me to listen for a rattling noise when the car was at idle. It expressly said in the letter, not to bring the car for service unless you hear the noise. At my next service, I asked if the car had the problem - they said No, that is the injectors you are hearing.The next time the car went for service was 130,000 miles. I never heard a rattling noise, but the car was diagnosed with the problem. It will cost me $3,250 to fix. This is just after pouring over $6,000 into the car (new rear-end, etc.). I called customer care and explained that the letter said not to bring the car in unless I heard the noise. This was a known problem that GM was aware of - I did as they instructed and now I am facing a $3,250 bill. I realize the car is over the mileage limit (despite being well within the 10 year extended coverage for this issue), so I asked if they would consider paying half. I further explained that I am an owner of three GM vehicles and was in the market to replace one. They just said No.

2000 Cadillac Deville Delegance - Purchased the car in 2005 with 67K miles on it. I wanted a big car to be comfortable sitting in traffic. The Car was a Florida car brought up to NYC for trade-in on a Toyota Avalon. The dealer indicated the car had all service records from the date of purchase, so i bought the car. It was a REALLY nice car to drive, big beautiful bench seats, lots of power and great on gas. I averaged 25MPG which in a cruiser was something unheard of at the time. But at about 75K miles, all the beauty was left behind. The car ended up with overheating issues, i brought it to Cadillac who indicated that this was a known issue on the Deville and DHS of those years, that the NorthStar had issues with the head studs sealing incorrectly and leaking. They told me that the engine would need to be replaced, because of the design flaw that caused the engine head to warp (Why no recall?). I ended up buying a NHRA approved Dragster Radiator and cooling fan and wired it up to a toggle switch, after checking with multiple forums, it turns out that this is NOT the case, it is a flaw in the cooling system, that if caught early enough can be corrected. This worked for the remainder of the life of the car, but in that time, I replaced: All power window motors with Toyota Camry motors, which lasted the length of the car, replaced the thermostat with a wide open version that would constantly circulate the coolant. Replaced the stereo, as it shorted out, due to water leaking into the car when it rained, which used to set the alarm off while driving in the rain. Replaced the Torque converter with a high performance one from an LT1 Vette. And for kicks after the exhaust rotted off put two flowmasters on it. While it was a nice looking car, it died at 103K miles with a fiery death due to an electrical fire from water leaking into the car from under the windshield onto the electronic instrument cluster. (Ironically after the fire my fans and radiator still worked) Guess I wire better than GM. My complaint with GM is why they cant build cars better? I have had Toyotas go 400K+ miles with only 1-2k dollars of actual maintenance needed for the life of the car. I cant understand why people keep buying them. I for one would buy another Cadillac Deville, but only as a weekend tinker project, or possibly a demo derby car, since fire typically gets the crowd roaring!

I like that its not too big or too small and I feel it great for me because I am short. I like that the car features has good radio, you can hear very well and it does not need that much gas and that it is perfect because it great for the family size I have. I like that when you are no seat belt it alarms you that the passenger is no seat belt, that if any door is open it also beeps when theyre open. I like the options it has because it heats and cool very good. I feel and see very well and no need to walk again and I also like the color it came in. It a good car and it helps me get to where I am going.

When I buy a Cadillac it usually is a Coupe or a Crossover. Some Coupes they make are the ATS OR ATS-V models. Then for Crossover they make a XT5 Crossover and a Escalade/ESV. Ive purchased the ATS. The car usually is very well made. The ride was always smooth, engine was quieter. The seats are leather so its a very comfortable ride. And it usually had a royal color in the inside like a nice wood. You can alter it by changing the wood and spray color or the cars color. Some have a clock in them and nice back up checkers. If you dont like the radio in it you can go buy one that you do like and install it yourself. Its like a regular typical vehicle four seats with a middle one in the back but some crossovers might have more seats.